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VPX IP PBX User Manual

1. 64 ADDONS p raa E 65 4 7 SINIWIPV 2 SEB EINGS dote ad nec nue MP d eC DEUS 65 TROUBLE SHOOTING ON 66 CHAPTER 5 sla 040 4p fic 67 Sub TIRE UIA Let tes ao ape aN e MM M LL A 67 S2 SERVICE m M 67 elg ALLOWED ADDRESS toxins e 68 CHAPTER 6 PREF OFM areas e 69 OLL REGISTER STATUS o 69 6 2 RECORD LIST po TE 69 CAIN NO GS MR nere 70 SYSTEM ATO CK PR 70 CHAPTER SYSTEME siiis iia chavs sees Padi EXE ever d os 72 Z3LHOLUSIANDBYTEOR TOO ONLY t EET co etie osea etus ot ov tiet 72 V2 SIMEGSEELINGS CUBA aoc i di csse Hioc 73 7 3 MODULE SETTINGS SUPPORT FOR 50 100 5 esce E eva Se Potes ad 74 T DATA STORAGE MM I E MID DNE DI MENU 75
2. spei i rin 21 2 42 INBOUND Dod oett E mA n 23 214 1 JADbDOUDO ROUES ist Cds ied tac ieu eti dde 23 VA NM EN E LTD EET 25 24 SINR FOMO mm T 26 200 BO GIOUDS eis 28 USE NR E PT DOTT 29 2A O DO NOCDISIUED icta 30 24 T c E 30 225 DURINGA CAE cR 31 ZIA CARK G 31 ZIA A N 31 2 Ov USER EXTENSION SETTINGS act 33 6 fu dicte inta e UR out te cun panties 33 2 02 33 34 204 VOIC SI AM a aa 34 2 7 CALU CENTER CALL CQUEUES 36 2 9 CONFERENCE te A 39 CHAPTER 3 Pb eripe 42 SUNG IIS cH REPE 42 I VOI
3. N RN MR 76 TOs ACK UP mmn ERR 76 CRESET Ce REBOOT died i aS iM este ede aad 77 1 6 AP GRA DE mE 78 UONI 8 TOON NI DO 8 CHAPTER 8 OPERATING INSTRUCTIONG ccssssssssssssssssssssssssssccccsssssssssssssssssssssssssssssssssssssecs 80 8 1 HOW TO CONNECT PX S0IN THE NETWORK e a a teens ad ea 80 8 2 HOW TO COMBINE TWO SETS VPX IP PBX IN THE SAME 2 1 1 1 80 8 3 HOW TO CONNECT TWO SETS VPX IP PBXS IN DIFFERENT 83 8 4 HOW TO RESOLVE THE PROBLEM ONE WAY AUDIO 5 85 HOW USE SKYPE ON VPX S0 c 9 85 CSOT VISIE TOPUP 85 de o onn 86 ole orc ets DR 86 Safety Notice Please read the following safety notices before installing or using this IP PBX They are crucial for safe and reliable operation of the device
4. call Input 2 and extension number Speak to extension user Reference Item Explanation Blind Transfer Default is Define in Feature Codes Attended Transfer Default is 2 Define in Feature Codes Complete Attended Transfer Default is it be used when you use 2 Define Feature Code Timeout for answer on Default is 15 seconds Define in Feature Codes attended transfer 2 6 User Extension Settings 2 6 1 Follow Me Settings This feature allows a call to an extension to be automatically forward to one or more internal extensions or external phone numbers To allow the user to configure these settings first the user must be allowed access to the User Web Portal do this select the Web Manager box under Other Options Click Basic gt Extension gt Edit the extension you want to configure Edit X General SIP IAX2 gi Name 800 Extension Password 123456 Outbound CID Dial Plan Analog Phone Voicemail Voicemail VM Password 1234 Delete VMail Email Fax Voicemail Other Options Web Manager Agent Call Waiting Allow Being Spied Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT Transport UDP SRTP Mode RFC2833 Permit IP Video Options Video Call 1H 261 26 1 263 1 264 Audio Codecs Vlalaw 16 722 1 729 16 726 15 Save Can
5. WAN Port Setup IP Assign Hostname IPPBX IP Address 192 168 1 114 Subnet Mask 255 255 255 0 Gateway 192 168 1 1 Primary DNS 8 8 8 8 Alternate DNS Virtual Interface IP AddressV1 Subnet MaskV1 IP AddressV2 Subnet MaskV2 Save Cancel Reference Item Explanation IP Assign Static DHCP PPPoE supported Virtual Interface Define the virtual interface for WAN Port Click Network Settings gt Network gt IPv6 Settings 4 Settings IPv6 Settings VLAN Settings WAN Port Setup Enable IPv6 Address Prefix Length Gateway Primary DNS Alternate DNS Save Cancel IPv6 Reference Item Explanation Enable IPv6 define the IPv6 address gateway and DNS Click Network Settings gt Network gt VLAN Settings 4 Settings IPv6 Settings VLAN 1 Enable VLAN ID VLAN IP Address Subnet Mask VLAN 2 Enable VLAN ID VLAN IP Address Subnet Mask Save Cancel VLAN Reference Item Explanation Enable VLAN define the VLAN address and VLAN ID 4 2 Static Routing Click Network Settings gt Static Routing New Static Routing X Destination Network Subnet Mask Gateway Save Cancel Item Explanation Destination Set destination network for static routing Subnet Mask Set subnet mask of the destination network Gateway Define the gateway accessing the destination network Click Network Set
6. Busy Answer Save Cancel 3 9 Paging and Intercom This feature allows setting up a Paging group so when the Paging extension is dialed the listed extensions allow the caller to speak through the speaker phone The extensions in the Paging group must use phones that support this feature If the Duplex option is selected and the listed extensions use phones that support Duplex then all the phones in the paging group will be able to have two way conversations Click Advanced gt Paging and Intercom gt New Paging Group New Paging Extension 660 Description 800 SIP 800 801 SIP 801 806 SIP 806 807 SIP 807 Paging Group Members Device List Duplex Save Cancel Reference Item Explanation Paging Extension Define an extension for this Paging Group Description Define a name for this Paging Group Paging Group Members Selected devices in this Paging Group Device List Select device s here to Paging Group Paging is typically one way for announcements only Checking this will make the paging Duplex duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it look like an instant conference 3 10 PIN Sets This feature allows an administrator to specify a list of PIN codes in a PIN Set An Outbound Route can be specified that a valid PIN code from a selected PIN Set must be used in order to have access to a give Outbound route e g f
7. 3 2 Voicemail Click Advanced gt Voicemail gt General General Email Settings VoiceMail Reference Max Greeting Time sec 30 Dial 0 for Operator Voice Message Options Message Format WAV 16 bit v Maximum Messages 100 Max Message Time min 2 Min Message Time sec Playback Options Say Message CallerID Say Message Duration Play Envelope Allow Users to Review Reference Item Explanation MaxGreeting Time sec Maximum recording length for voicemail greetings Dial O for Operator Select this option to allow callers to press Dial 0 to transfer out of voicemail to the Operator Message Format Save the voice message as this format WAV 16 bit or Raw GSM Maximum voicemail messages to be allowed to leave Max Message Time min Maximum Time for each message to be allowed to leave Min Message Time sec MinimumTime for each message The message will be deleted automatically if the time is less than the min message time Click Advance gt Voicemail gt Email Settings Email Settings General Email Settings Template for Voicemail Emails Attach voicemail to email Sender Name test From pbx zycoo com Subject New Voicemail from VM_CALLERID Message Hello you received a message lasting VM_DUR at VM DATE from VM_CALLERID Save Cancel Template Variables VM Recipient s first name and last name VM
8. General SIP IAX2 E Name 800 Extension 800 Password 123456 Outbound CID Dial Plan Analog Phone Voicemail Voicemail VM Password 1234 Delete VMail Email Fax Voicemail Other Options Eder e Web Manager Agent v Call Waiting Allow Being Spied Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT Transport UDP SRTP 1 DTMF Mode Permit IP Video Options Video Call H 261 H 263 263 264 Audio Codecs 16 722 lG 729 16 726 1GSM Speex Save Cancel Step2 Click Inbound Control gt Call Queues Move the mouse over held to see toobos Queve Options Announcements Announcements Agert TeneOut sec 15 Caller Plauto Pause Frequency sec 30 Wrap uUp Teme sec 10 Annource Hold Time yes i geriet B Periodic Announcements foin Repeat Frequency sec 0 Fijan Emoty Fiteave When Emoty Announcements Flauto Prompt TR Hold Ti If not answered l Report me _ Reference Explanation Define an extension number to identify the queue Define the label for the queue RingAll Ring all available agents until one answers default Item Queue Number Label Ring Strategy RoundRobin Starting with the first agent ring the extension of each agent in turn until the call is answered LeastRecent ring the extension of the Agent who has least recently rec
9. Items VPX 20 VPX 50 VPX 60 VPX 100 Voicemail 21 000 mins 21 000 mins 200 000 mins 2 500 000 mins and gsm gsm gsm gsm Recording 3000 mins 3000 mins 20 000 mins 270 000 mins wav wav wav wav Hardware SDRAM 128MB DDR2 256MB DDR2 1GB DDR3 2GB DDR3 Capacity Memory default 4GB SD card 4GB SD card 32GB SSD 500GB HDD or 32GB SSD AC 100 240V AC 100 240V AC 100 240V AC 100 240V 1 4 6 Environmental Requirements 1 Working Tempreture 0 C 40 C 2 Storage Tempreture 20 C 55 C 2 Humidity 5 95 Non Condensing 1 4 7 Packing List Notice 1 VOPTECH Module cards will only function in VPX IP PBX from VOPTECH 2 Module cards for VPX 50 100 will be packed separately but contained in the same package Chapter 2 Getting Started Take VPX 50 as example for the guide 2 1 Before Configuration What kind of IP Phones can be used with this device 1 FXS Interface Analog Phone or fax machine 2 SIP Extension CooFone Series ZP Series IP Phones provided by VOPTECH D30 D30P D60 Any standard SIP Phone based on SIP IAX2 protocol eg CISCO Grandstream Yealink Polycom Siemens Snom etc 2 2 Before Making a Call 2 2 1 Login IP PBX Getting IP Address There are three ways to set the IP address Static DHCP PPPoE Default IP 192 168 1 100 9999 Notice you have to add port number 9999 after this IP address Defaults and Function Key 1 Web Panel User name
10. Note The sound file must be wav 16bit 8000Hz Single gsm ulaw or alaw The size is limited in 15MB Please choose file to upload PI Upload Item Explanation Select Music Directory Select which Music Directory you wish to load File Display music name under the music file you can delete it Select Music Directory Select the file where you want to save your uploaded music Please choose file to upload Select the music you want to upload Note music file must be WAV 16bit a000Hz Single GSM or alaw and less than 15MB 3 6 DISA This feature allows an authorized user to call into the PBX and then place an outbound call using another trunk For example an employee working out of the office who needs to make an international call using trunks connected to the PBX By calling the DISA number after PIN authentication the caller hears dial tone and can dial the call Please configure as below Click Advance gt DISA New DISA New DISA X Name PIN Set v Without PIN Record CDR Response Timeout sec 5 _ Digit Timeout sec 3 Extension for this DISA Optional Allow Outbound Route Select DialPlan Save Cancel Reference Item Explanation PIN Set User will be prompted to input this number when PIN Authentication is needed Response Timeout sec The maximum time for waiting before hanging up if the dialed number is incomplete or invalid Default is 10 seconds Digit Timeou
11. 00 74 c9 4 jo 72 58 4 0 3452 47 Ha e7 I2 B7 24 5 3b 65 Se ef 00 6d fb 5 39 99 8b 41 IP Address 192 168 168 168 22 68 168 168 168 192 132 192 192 194 192 192 168 101 102 2 03 104 05 106 107 108 Host Name Expires in iPhone expired expired hnteki iPhone expired expired DPVYEl1JOWCAACT7I expired LBSZLACHCIC 22 10 25 HBWang 1 days 00 00 00 MWiSOR 00 00 57 This page is used to display DHCP Client address and related information When DHCP Server distributes address the Clients MAC address is associated with the IP address and then the device will get the same IP address every time Click Network Settings gt DHCP Server Static MAC gt New Static MAC 4 6 DDNS Settings MAC Address IP Address Save New Static MAC X Cancel After setting DDNS Dynamic Domain Network Server VPX IP PBX settings will be visited remotely Click Network Settings gt DDNS Settings DDNS Settings Status Disabled Enable DDNS Server Username Password Domain m dyndns org Sa ve Cancel VPX supports DDNS provided by Dyndns org No ip com zoneedit com 4 7 SNMPv2 Settings SNMP Simple Network Management Protocol Used for remote management Click Network Settin
12. P gt CEE O lt Input function key 75 Input blacklist number Be sure by press key 1 Hang up Input function key 075 Delete Reference Explanation When the registered extension user inputs 75 blacklist number this number will be added in the list of Blacklist Number When the registered extension user inputs 075 blacklist number this number will be deleted in the list of Blacklist Number 2 4 6 Do Not Disturb The administrator can config DND for extensions on this page Click Inbound Control gt Do Not Disturb Do Not Disturb Do Not Disturb New DNE Delete Selected DND Options 1 500 Delete New DND X Extension 503 503 Save Cancel 2 4 7 Call Pickup This feature allows users to answer a call that is ringing on another users extension by pressing the selected feature code on their own phone as shown in the diagram below When Extension is ringing Input function key 8 t Input function key and define another extension to pick up Connected to speak Input function key 8 to pick up the registered extension which is in the ring at random This can be defined in Feature Codes Input function key and define another extension to pick up This can be defined in Feature Codes 2 5 During a Call 2 5 1 Call Parking This feature allows a call to be placed on hold system will play the parked number e g 701 and then retrieved from any other extens
13. Username Username provided by VoIP Provider Password Password provided by VoIP Provider Advanced Options Advanced options for this trunk e g codecs dialplan etc The outbound trunk will be in the list of VoIP Trunk when the trunk is added successfully FXO GSM Trunk Click FXO GSM Trunk gt New FXO GSM Trunk New FXO GSM Trunk X Description Lines GSM Prefix Advanced Options Call Method Order Busy Detection Busy Count 3 Input Volume Output Volume 40 Call Progress Progress Zone Busy Pattern Language Answer on Polarity Switch Hangup on Polarity Switch Auto Fax Detection 1 Save Cancel FXO GSM Trunk Reference Item Explanation Description Description for this trunk Lines Check one or more channels FXO or GSM to be included in this trunk group Prefix The prefix will be added to the dialed number automatically when this trunk is in use Advanced Options Advanced Options for this trunk e g Call Method Busy Detection etc Select one or more of the available channels to be used for this trunk group Note each channel can only be included in one trunk group If no channels appear then all available channels are already defined BRI PRI Trunk Please set up BRI PRI trunk similarly to the FXO GSM trunk settings above Module Settings SLOT 1 Module Type ISDN BRI BRI Settings Type of Port 1 Type of Port 2 NT_PTP Type of
14. 177 4M Total Used Device Info Model No CooVox USO System Version 1 0 5 System Patch es Current Time 01 01 07 08 01 Run Time 1 min 2 Network WAN IP and MAC will be displayed 3 Storage Total storage and used storage will be displayed 4 Channels Channel information will be displayed based on the modules installed 5 Device Info Model No And system version will be displayed Commonly Used Buttons On the home page besides system info there are other function buttons as below 1 Logout Logout the Web panel 2 Activate Changes Activate the changes for your current configuration System Menu system Menu includes the following sub menu Operator Extension Trunk Channel Status Basic Basic configuration on extension trunks etc Inbound Control Configuration of Inbound Route IVR and Black List etc Advanced Configuration of extension s default information Conference Call Call Transfer Function Key etc Network Settings Configuration of Routing Network VPN DHCP and other related network parameters security Configuration of Firewall SSH FTP Report Record List Call Logs and System Logs System Time Settings Management Back Up and Upgrade etc 2 2 2 Basic Configuration Extension Configuration VPX Supports SIP IAX2 and analog extensions as well as the ability to Batch Add Users by uploading extensions file Click Basic gt Extensions to configure Hon Extensions
15. Enable this function select DialPlan and define the callback rule strip digits or prepend prefix Click New Callback Number to add callback number New Callback Number X Callback Number Destination Goto Extension 800 800 Save Cancel Input callback number and define the destination 3 15 Phone Book When incoming call Caller ID matches the number in the phone book the name of matched number will be displayed Please configure as below Click Advanced gt Phone Book Phone Book Phone Book Import Export Delete All The prefix of speed dial 99 Save Cancel Field Name Filter Create Contact Delete Selected Phone Number Speed Dial Options 1 Amanda 654713144 02 Edit Delete 2 David 138564729 01 Call Edit Delete Reference Item Explanation Import amp Export Import amp Export a list make sure it s UTF 8 coded if its not in English Delete All Delete all the contacts from the phone book The prefix of speed dial Set the prefix of speed dial Click Create Contact to see the following diagram Create Contact X Name Phone Number Speed Dial Save Cancel 3 16 Feature Codes Click Advanced gt Feature Codes see the following diagram and you can define the code for each feature Feature Codes Management Call Parking Extension to Dial for Parking Calls 700 Extension Range to Park Calls 701 720 Call Parking Time sec 45 Parking Hi
16. Failure to follow the instructions contained in this document may result in damage to your PBX and void the manufacturer s warranty 1 Please use the external power supply which is included in the package Other power supplies may cause damage to the device affect the performance or induce noise 2 Before using the external power supply in the package please check your building power voltage Connecting to Inaccurate power voltage may cause fire and damage 3 Please do not damage the power cord If the power cord or plug is impaired do not use it Connecting a damaged power cord may cause fire or electric shock 4 Ensure the plug socket combination is accessible even after the PBX is installed In order to service the PBX it will need to be disconnected from the power source 5 Do not drop knock or shake the device Rough handling can break internal circuit boards 6 Do not install the device in places where there is direct sunlight Also do not place the device on carpets or cushions Doing so may cause the device to malfunction or cause a fire 7 Avoid exposing the device to high temperature above 40 C low temperature below 10 C or high humidity Doing so could cause damage and will void the manufacturer warranty 8 Avoid letting the device come in contact with water or any liquid which would damage the device 9 not attempt to open it Non expert handling to the device could cause damage and will immediately void the
17. Access 33 DHCP Server 34 System Backup 35 T 38 Pass through 36 Audio Codec G 722 G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX 37 Video Codec H 261 H 263 263 H 264 38 VPN Server L2TP PPTP OpenVPN up to 10 connections for VPN clients 39 VPN Client L2TP PPTP OpenVPN N2N 40 SNMPv2 41 IPv4 IPv6 42 DDNS Dyndns org No ip com zoneedit com 1 3 Modules 4FXS Module 4FXO Module 2FXOS Module 2GSM Module 1E1 T1 Module 32 EC Module 1 4 Hardware Interfaces 1 4 1 VPX 20 IP Phone Sustem VPX 20 Front Panel VPX 20 Rear Panel Indication Function Explaination PWR Power Status Power Off SYS System Status WAN or LAN Data Status Data Transport 64ms On 800ms Off Module doesn t find network 1 Reset Button 1 Power Interface DC 12V 2A 1 Ethernet Interface 10 100Mbps 2 Analog Ports FXO FXS 1 UMTS Port 20 LEDs Indication 1 4 2 VPX 50 VPX 50 Front Panel VPX 50 Rear Panel 1 Reset Button 1 Power Interface DC 12V 2A 1 Ethernet Interface 10 100Mbps 1 Console Interface 1 USB Interface Slot 1 for Analog GSM PRI BRI Module Cards Slot 2 for Analog GSM Module Cards Only Indication Function Status Explaination Power Status System Status Data Status U disk or UMTS 3G Status Channel Loading Success FXS Channel Ringing Channel Loading Failure Red Channel Loading Success Channel Ringing Channel Loading F
18. IVR Number DIDs If you want to select the destination of inbound calls on PRI BRI or VoIP Trunks based on the incoming DNIS dialed number or DID You can specify the DID and destination user extension queue conference bridge or IVR Click Number DID gt New Number DID New Number DID X DID Number Destination Goto Extension 800 800 v Save Cance 4 DID Number oet DID Number 5 Destination Select the extension for access directly Extension User Call Queue conference IVR DOD Settings To configure outbound calls from user extensions to answer with specified destinations user extension queue conference bridge IVR please click DOD Settings gt New DOD New DOD X DOD Number Destination Goto Extension v 800 800 Save Cancel 6 DOD Number Set the DOD direct outbound dial number and use it to match the Caller ID 7 Destination Outbound calls will access directly to this destination user extension queue conference bridge or IVR 2 4 2 IVR IVR Interactive Voice Response or Automated Attendant will allow callers to select from a specific set of options by pressing the selected digit on their telephone dial pad Click Inbound Control gt IVR IVR Move the mouse over eld to see toobos List of IVRs Extension Name other Extensions Opbons 1 610 working Yes Eds Delete 2 611 dosed time Edt Delete Click New IVR to create a new IVR Ne
19. Move the mouse ower a held Lj Uload Downioad Extensions n Extension Batch Add Delete Selected Users Extensions Name Extenson Port Protocol Deal Plan Outbound Opbons 1 800 800 Edt 2 801 801 S IP Ede 3 802 502 SIP DPn 1 Edt 4 803 803 SIP 3 CralPtani Ede 5 804 604 Edt 6 805 803 Sip DiPtani Edt 7 206 06 1 8 807 507 Edt 9 808 506 SIP DxaiPtan 1 Edt 10 809 609 SIP Edt Click New User to see the extension configuration interface as below General SIP 2 Name 817 Extension 817 Password 2 2Aj3V9oBV Outbound CID Dial Plan DialPlan1 Analog Phone None Voicemail Voicemail VM Password 1234 Delete Email Fax Voicemail Other Options Web Manager V Agent m Call Waiting M Allow Being Spied LZ Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT Transport v DTMF Mode RFC2833 Permit IP Video Options Video Call 261 263 H 263 264 Extension Settings Item Explanation Name Extension Name English Character Only e g Tom Dial Plan Please choose the Dial Plan which is defined in the menu Outbound Routes VM Password Set password for Voicemail for security reasons do not use the extension number or any easy combination like 1234 Delete VMail Check this option to delete voicema
20. Once the timeout number of seconds is reached the call will then be directed to the if not answered or failover destination To configure a Ring Group Click Inbound Control gt Ring Groups gt New Ring Group 1 New Ring Group X Name Strategy RingAll 800 5 800 801 SIP 801 802 SIP 802 X 803 SIP 803 804 SIP 804 805 SIP 805 806 SIP 806 807 SIP 807 Ring Group Members Available Channels Label Extension for this ring group 640 Ring each all for lasting time sec 20 _ If not answered Goto Extension Goto Voicemail Goto Ring Group Goto IVR Hangup Save Cancel Name Define a name for the Ring Group 2 otrategy Select Ring All or Ring in order 3 Ring Group Members Select the Ring Group Member from the Available Channels click to add 4 If not answered You can choose to forward the call to extension voicemail ring group IVR or hang up if not answered 2 4 5 Blacklist The Blacklist feature allows the blocking of specific phone numbers by Callerid Click Inbound Control gt Blacklist gt New Blacklist New Blacklist X Blacklist Number Save Cancel Input the caller ID in the space provided Once configured future calls from this caller ID will be blocked To maintain this list of blocked numbers see the instructions in the following diagram Add Delete blacklist number on the phone 75
21. Port 3 Y Type of Port 4 Save Cancel TE_PTMP 2 3 2 Outbound Routes Outbound Routes are used to define which trunk groups are used by a specific extension when placing outbound calls If you don t allow an extension user to place external calls please ignore this part Please configure on this page Basic gt Outbound Routes le Home OraiPtans Mowe the mouse over a feld to see i Extensions List of DialPlans i f Trunks Defauk DialPlan Name Rules Opbons Default Spy Conferences Runggroups iv 1 UxxPlani ivr Queues Pagng ntercom Dwectory Edt Delete 63 You can configure the basic match pattern of outbound routes and create different dial plan this page Create as many different dial plans as you need to determine how you need extensions to be allowed to make calls For example create InternalDialPlan to include all Internal Calling Rules but do not select any outbound dial rules Select InternalDialPlan for all extension users that do not need the ability to make external calls Click DialPlans gt New DialPlan New Dial Plan X DialPlan Name DialPlan3 Include External Calling Rules Include Internal Calling Rules No Dial Rules defined Default You can click here to create a Dial Rule Spy Conference Ring Groups IVR Call Queues Paging and Intercom Directory DISA Save Cancel You can cr
22. Trunk button to add a Trunk VPX supports two kinds of trunks for your choice VoIP or SIP Trunk and FXO GSM PRI BRI Trunk How to add each trunk VoIP Trunks Click VoIP Trunk gt New VoIP Trunk New VoIP Trunk X Description Protocol SIP Host 5060 Maximum Channels 0 Prefix Caller ID Without Authentication Username Authuser Password Advanced Options Domain Insecure port invite From User Qualify sec M 2 DID Number Transport UDP Mode RFC2833 SRTP Auto Fax Detection Context Default Language Default Audio Codecs alaw 6 722 6 729 6 726 GSM Speex Video Codes 261 263 H 2634 264 Save Cancel VoIP Trunks Reference Item Explanation Description Description of SIP trunk Protocol Select protocol for outbound route SIP or 2 Host Set host address provided by VoIP Provider Maximum Channels Set maximum channels for simultaneous call Only for outbound call O no limitation Prefix The prefix will be added in front of your dialed number automatically when the trunk is in use Caller ID This Caller ID will be displayed when user make outbound call Note This function must be supported by local provider Without Authentification If your trunk is static IP based and does not require a registration string when connecting the VPX IP PBX check this option
23. VPX IP PBXs in different network E g two sets VPX 50 in the internet Normally the two sets VPX 50 are located in different place but they are in the internet and have public IP address IAX TRUNK M IP 192 168 1 61 192 168 1 81 Note Enable NAT on Router For external line configuration you must use public IP address Take the following instructions as example Register 50 B IP to a trunk of 50 A with authentication Configuration Rule IP Phone registers on 50 A as extension 601 Another IP Phone registers on 50 B as extension 801 50 A IP 192 168 1 100 50 B IP 192 168 1 200 Extension format of 50 A 6XX Extension format of 50 B 8XX Create an extension 888 with password 123456 on 50 B All extensions on 50 A can call extensions on 50 B with format 8XX dw EM uv ID IM IA All extensions on 50 B can call extensions on 50 A with format 6XX For detail steps please take chapter 8 2 as reference Two sets 50 behind router sometimes 50 doesn t have public IP and you have to configure port mapping for your router WAN Wide Area Network IAX TRUNK Extension Extension IP 192 168 1 61 192 1681814 Step1 Configure the mapping rule of 50 A the router 50 is connected behind the router registers on 50 A through internet you need configure the port mapping of IAX2 port 4569 on the router Then all data received from WAN port of router 192 168 1 100 4569
24. a dial tone 2 dial the transferee extension or phone number you wish to transfer the call to B and hangup the phone 3 The original caller A is transferred immediately to the transferee B and sees the callerid of Attended Transfer To Allow attended or supervised transfer while on a call based on the following steps 1 While on a call with caller A the user dials the supervised transfer key sequence in this case 2 The system places the original call with A on hold says Transfer then gives a dial tone 2 dial the transferee extension or phone number you wish to transfer the call to B and wait for B to answer the phone and talk to B to introduce the call 1 If B does not wish to take the call B can hang up the call and you are returned to your call with A 2 If B wishes to accept the call you hang the phone and caller A is transferred to the transferee B 3 If the call goes to voicemail or you wish to abort the transfer simply press the disconnect call key sequence in this case and the transfer will be aborted and you will be back on the call with the original caller A Disconnect Call Disconnect the current transfer call for Attended transfer Timeout for answer on attended Set the timeout value transfer sec One Touch Recording Configure the function key for One Touch Recording Call Forward Enable Disable Call Forward and the settings o
25. and click it Settings and extras e Payment settings Currency Skype Manager Redeem voucher 8 5 3 Create a SIP File Click Features Stored payment details and Auto recharge settings View details Your currency is setto EUR Euros Change You are the administrator of ZYCOO Skype Manager Member page Redeem your voucher or prepaid card Redeem SKYPE manager ZYCOO Account details gt zycoo com 0 30 Click Skype connect Subscriptions e P 0 members 0 members Voicemail 0 members 0 members O 0o 0 members Skype Connect 3 profiles Group video calling Online Numbers Call forwarding Your account YH A YAY VS VVIUI SNPS VYING LOGI G Some of your SIP Profiles have been suspended because your Skype Manag has insufficient credit available to pay for the channel subscription Buy more credit and the profiles will be reactivated Your SIP Profiles Set up a SIP Profile Click Set up a SIP Profile Create a SIP profile 1 Choose name Creating a SIP profile is as easy as three steps Simply choose a name for your profile purchase a channel subscription and get your authentication details Choose a profile name Create a SIP account and each account has a channel you need pay 5 for each channel as monthly rent Then input the registration profile in the VoIP trunk of 50 and
26. email was successfully sent or not If no email was received please modify the SMTP settings and retry 3 4 Email to Fax Users can send fax by Email Please configure as below Click Advanced gt Email to Fax Email to Fax Enable Username Password IMAP Server SSL TLS Access Code Dial Plan Save Cancel Check Enable input username password and IMAP Server server format imap XX com select the DialPlan then Save and Activate Practical Case To Send a fax to telephone number 85337096 In DialPlan 1 there is prefix 9 before the telephone number you need input the Access Code 985337096 and make this the subject when sending Email Then the fax will be sent by Email as attachment If you need dial the extension when sending fax e g fax number 85337096 ext 800 you need use the Access Code 985337096 800 as subject 3 5 Music Settings Management of Music on Hold Music on Ringback Music on Queue Music Settings Music Settings Music Management Music On Hold Reference Music Music On Ringback Reference Music Music 2 v Music On Queue Reference Music Music3 Save Cancel Select the different music file for different Music Music Management Music Settings Music Management Music Management Select Music Directory Load Files Delete Upload Music File Select Music Directory Musici
27. of Port 2 Type of Port 3 Type of Port 4 10 lt lt lt Cancel Set the BRI NT or TE mode for each port 7 4 Data Storage When you need mass storage of recording files voicemails call logs etc you can upload these files to FTP server through FTP Data Storage based on the specified time frequency Click System gt Data Storage mele FIP Data Storage Enable Server Address 192 168 1 9 Username a Password e Directory Automatically upload frequency day Time of automatically upload Forcibly upload when the flash storage is over Save Cancel Status Disabled Reference Explanation Enable Enable FTP Data Storage Server Address Set FTP server address IP address or domain Username Username for login FTP Password Password for login FTP Directory Define a directory used for storage on FTP server Automatically upload frequency Define frequency by days to upload the data day Time of automatically upload Define the time to upload the data Forcibly upload when the flash Forcibly upload data when flash storage is over the percentage value storage is over Check from Data Storage Log Data Storage Data Storage Log Data Storage Log Refresh Clear Click Refresh to refresh data storage log Click clear to clear data storage log 7 5 Management Management is used for modify password of VPX system and the setting
28. on 50 A and add the DailRule to the DialPlan Click Outbound Routes gt DialRules gt New Dial Rule New DialRule X Rule Name rule 1 PIN Set Place this call through 1050 gt J M J Available Trunks Selected Trunks Custom Pattern Z Any digit from 1 to 9 N Any digit from 2 to 9 X Any digit from O to 9 Any number of additional digits Delete digits prefix from the front and auto add digit before dialing Save Cancel Select the created line 192 168 1 200 to Selected Trunks custom pattern is XXX save and activate Click DialPlans gt New Dial Plan New DialPlan X DialPlan Name DialPlan1 Include External Calling Rules Include Internal Calling Rules IV Rule 1 Y Extensions v Spy Y Conference Ring Groups v IVR Call Queues Paging and Intercom lt lt lt lt lt lt lt Directory DISA Save Cancel Check the created calling rule save and activate Step4 Create dialrule on VPX 50 B add the created dialrule to the dialplan as the same way of Step 3 Step 5 Activate the current configuration and test 1 Register IP Phone to 50 A as extension 601 2 Register another IP Phone to 50 B as extension 801 3 Make a call from 801 to 601 601 rings and the call is connected 4 Make a call from 601 to 801 801 rings and the call is connected 8 3 How to connect two sets
29. will be sent to 50 A Now take the web management panel of Linksys router as example Applications 2 Administration Status amp Gaming amp Gaming Setup Application Ext Port TCP UDP Int Port IP Address Enabled UPnP Forwarding UPnP Forwarding can be to set up public services on FTP 21 21 192 168 1 0 O your network When users the internet make certain Teine 23 O 23 192 168 110 requests on your network t Router can forward those SMTP 2s 25 192 168 110 E requests to computers equip to handle the requests If fo DNS 53 O 53 192 18 110 go example you set the port number 80 HTTP to be 69 2 69 192 122 10 forwarded to IP Address EE 192 168 1 2 then HTTP i 5272 requests from outside users unger o 79 192 168 110 be forwarded to 192 168 1 2 is recommended that the HTTP 80 80 192 168 1 199 computer use static IP address POP 110 o 110 192168110 ENS You may use this function to NNTP 119 119 192 168 1 0 server via an IP Gateway In SNMP 161 O 161 192 168 110 this format Windows ca used to configure this throug ssh 2020 eo 22 192 16811235 UPnP communication sure that you enter vad httpl 8080 O 80 192 168 129 v Address You may need to establish a static IP address http2 8090 80 192 162 1 209 v with your ISP in order to property run an intern
30. year When an inbound call is processed if the current time of the PBX is within these parameters then the if time matches destination will be used for the call If the current time of the PBX is outside these parameters then the if time does not match destination will be used for the call Please set from this page Time Based Rule New Time Rule New Time Rule X Rule Name Time amp Date Conditions Start Time lend Time Start Day w End Day Start Date vend Date Start Month Month Destination V ftime unmatches Save Cancel New Time Rule Item Explanation Define the name for this Time Rule Time amp Date Conditions Set parameters for Time Day Date Month Destination Select destination if time matches or does not match the conditions set For example for BusinessHours if time matches select operator extension during BusinessHours If outside business hours select if time does not match destination of Operator voicemail 2 3 Outbound Call 2 3 1 Trunks If you want to set up outbound route connected to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic gt Trunks VoIP Trunks usan cow to see toolhps Extensions List of Trunks New VoIP Truni I 1 Provider Name Type Hostname IP Usemame Optons e Outbound Routes No VoIP Trunk defined Please on New VoIP
31. 0 3 iptables A INPUT s 192 168 0 3 j DROP Deny every IP to access 80 port iptables A INPUT p tcp dport 80 j DROP Deny IP 192 168 0 3 to access 80 port iptables A INPUT s 192 168 0 3 p tcp dport 80 j DROP 5 2 Service Service settings of SSH FTP and HTTP Port Click Security gt Service Service Settings Enable SSH Port 22 Enable V Port 21 HTTP Port 80 Save Cancel Enable SSH to login background management system through SSH Enable FTP to allow uploading files to system through FTP 5 3 SIP Allowed Address Define an allowed address from which every SIP request will never be filtered or refused Click Security gt SIP Allowed Address Add Allowed IP X Allowed IP 192 168 15 0 Subnet Mask 255 255 255 0 save ancel Chapter 6 Report 6 1 Register Status Check status of all kinds of users amp trunks Register Status SIP Users Status IAX2 Users Status SIP Trunks Status IAX2 Trunks Status 6 2 Record List Check recordings of specified extension or conference here or delete the recording file Record List Call Recording Conference One Touch Recording Extension 1802 Delete Start Date End Filter List of Recording Files Delete Selected a Caller ID Destination ID Date Options Conference Call Recording Conference One Touch Recording StartDate Apr 2013 EndDate APr 2013 Filter List o
32. 10 0 ANSWERED Report 2014 02 28 14 22 49 805 lt 805 gt 218380217610 14 ANSWERED 2014 02 28 14 22 57 15828035910 callback 3 ANSWERED e Register Status 02 19 9 2014 02 28 14 19 58 eddie Coa x 19 ANSWERED e Record List 2014 02 28 14 20 06 3 ANSWERED 2014 02 28 14 19 25 16 ANSWERED e Call Logs 2014 02 28 14 04 46 DT NJ 7 ANSWERED 2014 02 28 13 45 22 Phone Number 218380217610 4 ANSWERED e System Logs 2014 02 28 13 45 58 o gt es 0 ANSWERED 2014 02 28 13 45 31 0 ANSWERED System 2014 02 28 13 44 05 Save Cancel 6 ANSWERED 2014 02 28 13 44 43 0 ANSWERED 2014 02 28 13 44 16 1 ANSWERED 2014 02 28 13 42 34 uudg 30 ANSWERED 2014 02 28 13 43 01 805 lt 805 gt 812 0 ANSWERED 2014 02 28 13 42 48 805 lt 805 gt 806 1 ANSWERED 2014 02 28 13 41 34 805 lt 805 gt conference 5 ANSWERED 2014 02 28 13 42 06 805 lt 805 gt 812 0 ANSWERED 2014 02 28 13 41 50 805 lt 805 gt 806 1 ANSWERED 2014 02 28 13 41 16 805 lt 805 gt 900 16 ANSWERED 6 4 System Logs Click Report gt System Logs you can download delete the system logs System Logs Enable System Log List of Logs Plu io ala login201303 log login201304 log pbx20130311 log pbx20130313 log pbx20130315 log pbx20130319 log pbx20130320 log Save Download Type Login Log oon Log PBX Log PBX Log PBX Log PBX Log PBX Log Enable PBX Log Cancel Z En
33. CT tueatur 44 2 3 SIV oes coisas nun 45 3 FAK EM IDE 46 MI Nes sn Cm T ET 47 SN SB HT 48 S T BOLO ME secet teca 49 DO CALLFORWAR D syne ema cea cua MI M MAI EMI NEU EIN MID p Su UR Sed 50 5 9 PAGING AND INTERCOM DR end 51 POPIN SE 52 RECORDING aw sac 52 9S 17 SPEED i ACCIDERE re eee 53 WES Se TRIB E 54 sciente bendi en Trete uote 55 SOs PHONE BOOK cs bros ates a tat 55 S 16 FEATURE CODES 2 6 LED 56 FLAIR PRONE deeem cc 58 CHAPTER 4 NETWORK SETTING S 60 Iznueri qe E PS 60 STATIC ROUTING sop a oo con 61 AON PING SERVE Rcpaiataate tania tsedt bett De a Dus conte d 62 UR C soe 63 DICPSSERVERTS G I Ls can Oudend iiu
34. Factory Defaults Warning Restore factory settings will lost all configuration data on the system Factory Defaults Reboot Warning Rebooting the system will terminate all active calls Reboot Click Factory Defaults to reset the system to factory defaults Click Reboot to reboot the system 7 8 Upgrade 7 8 1 WEB Upgrade Click System gt Upgrade gt WEB Upgrade Upgrade System Package WEB Upgrade TFTP Upgrade Restore Default Set Please choose file to upload PUN Upload Click Browse to select the firmware file then click Upload to upload the selected firmware to system and finish the upgrading automatically If check Restore Default Set the system will clear all the configuration and reset to factory default 7 8 2 TFTP Upgrade Click System gt Upgrade TFTP Upgrade Upgrade System Package WEB Upgrade TFTP Upgrade Restore Default Set Enter The Package Name ulmage md5 u50 TFTP Server IP address Start Reference Item Explanation Restore Default Set System will restore to factory defaults after checking this option Enter The Package Name Enter the package name for upgrading TFTP Server IP address Enter your TF TP server IP address Chapter 8 Operating Instructions Take VPX 50 as example 8 1 How to connect VPX 50 in the Network If your office accesses the public network through router you can put the VPX IP PBX behind the r
35. Fax Voicemail Other Options Web Manager Agent Call Waiting Allow Being Spied Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT Transport UDP v SRTP Mode RFC2833 Permit IP Video Options Video Call H 261 L1H 263 263 1 264 Audio Codecs Iv alaw 16 722 6 729 16 726 165 Sspeex Save Cancel Please enable Voicemail before configuration and configure VM Password and Email If incoming calls are not answered when the default ring time is over the system will play please leave your message and press the key Then voicemail will be sent to the specified mailbox by email To Leave a Message When No answer s or When No answer leaving message Press when finish pls leave your message leaving message To Listen to the message using the users desk phone When there is voicemail in extension Enter extension number and password ey Enter Voicemail Enter extension number and password listen to the message hang up box Number 60 of voicemail box for this extension A Notice 2 7 Call Center Call Queues Create Agent To allow a user to be considered an agent in a Call Center queue please check the Agent option for that specific user extension Click Basic gt Extension gt Edit the extension you want to configure Step1 Check Agent and Save Edit X
36. VPX IP PBX User Manual Table of Contents 1 BRIEF cicirine esne nianna 1 11 BRIEE INTRODUCTION V PX SERIES Gu ie tb 1 LZ MAIN FEATURES e 2 L MODULES ETE E 3 LA FEARDWARE INTERFACE Sirer tennen Mutuo sapi 4 ent canta TEUER 4 1 42 2 m Di a 6 ESAE ORT rete 8 ER EIS NT 9 TAO MOdOr CompallsoD did bu ei puis ded iiri 10 1 4 6 Environmental 10 Tos Bi See ee CERT ee eter 11 CHAPTER GETTING STARTED E E N 12 Zu BEFORE CONFIGURATION scie reet UH ves me rdi 12 22 BEFORE MAKING Ae CAE CN 12 VON MEI HL oll mah pe eR ee eR eo ee RR eR ge ee 12 2 2 2 BASIC roa reis iios Heb ERN 14 HIC Based One mu ipaa edt cat 17 ZB OUTBOUND CA mec e ET 18 VAS ad NET IIo KSPR MP Hc eT 18 2 QUIDOUDO sip
37. _DUR The duration of the voicemail message VM MAILBOX The recipient s extension VM_CALLERID The Caller ID of the person who left the message Reference Item Explanation Attach voicemail to Email The voicemail will be sent as attachment to the user s Email Sender Name The sender s name will be displayed when you receive the Email From Mailbox to send email Subject Subject of the Email Message Input the Email template 3 3 SMTP Settings To allow email messages to be sent to users with attached voicemail and faxmail messages the SMTP settings need to be configured Click Advance gt SMTP Settings SMTP Settings SMTP Settings SMTP Server Port 25 SSL TLS V Enable SMTP Authentication Username Password Send Test Save Cancel Reference Item Explanation SMTP Server You must set SMTP Server address or domain connected to the VPX IP PBX which is used for sending the voice message to Email Port number for SMTP server Default is 25 and it will be changed to 465 when you enable SSL TLS SSL TSL Enable SSL TLS Enable SMTP Authentication If your SMTP server needs authentication please enable this option and configure the following Click Send Test after configuration the following diagram will be displayed to ask you to input the Email for receiving Send Test X Email Address Send Cancel Specify the email address and click Send to send the test email Verify that
38. able PBX Debug Log Enable Access Log Delete Selected Options Delete Download Delete Download Delete Download Delete Download Delete Download Delete Download Delete Download Chapter 7 System 7 1 Hot Standby For 100 only The function will working between the two VPX 100 devices When the primary server faults the slave server will replace it Hot Standby Hot Standby Settings Enable Hot Standby Mode Local Hostname Remote Hostname Local IP Local Heart line 7790 Local Port 7788 Remote IP Remote Heart line 7789 Remote Port 7788 Virtual IP SYNC Network Rate Status Fresh Time sec 5 Remote Link Timeout sec 15 Administator Email Administator Phone Number Save Cancel server must use same virtual IP address Remote Link Timeout Set the remote link timeout sec E Set the administrator email if the primary server faults Administrator Email will send email to administrator Set administrator phone number if primary Administrator Phone Number E server faults will call administrator 7 2 Time Settings Time settings for VPX system The system supports either NTP or Manual Time Set NTP Time Settings NTP C Manual Time Set NTP Server pool ntp org Time Zone Asia Chongging d Reference Explanation NTP Server Define the NTP Server You can input the IP address or domain of this serv
39. ack Record Format Default Settings for New User SIP IAX2 Web Manager Call Waiting Agent Voicemail Delete VM Password 1234 NAT v Transport Audio Codecs alaw M 6 722 6 729 6 726 GSM Speex Extension Preferences User Extensions 800 to 899 Reference Item Explanation Operator Extension Set extension number for Operator Global RingTime Set Set RingTime for every extension Enable Transfer Check to enable Transfer Global Analog Settings Click Advance gt Options gt Global Analog Settings 1 Global Analog Settings Global Anal Settings Caller ID Detect Caller ID Detection v Caller ID Signalling Bell US Caller ID Start CID Buffer Length 2500 General Opermode ToneZone Relax Echo Cancel Echo Training no yes no number Busy Detection Busy Count Reference Item Explanation Caller ID Signaling Select the mode of Caller ID Signaling Caller ID Start Ring Caller ID start before ring Polarity Caller ID start when polarity reversal starts CID Buffer Length Default CID Buffer Length Opermode Set the Opermode for FXO GSM Ports ToneZone Select the ToneZone in your country Global SIP Settings Global SIP Settings is appropriate for advanced administrators Please contact our technical support department before modifying anything in this section
40. admin 2 Web Panel Password admin 3 60 Enter Voicemail Box 4 900 901 902 Default three conference room numbers 5 Blind Transfer 6 2 Attended Transfer 7 3 Disconnect Call Administrator Login After connecting the VPX IP PBX to the local area network and setting your laptop to the 192 168 1 x subnet launch web browser and bring up the system login page by entering the following URL http 192 168 1 100 9999 You will see the login interface as below Username Password tele English Input username and password press the Login button and you will see the configuration interface below 1 Default username admin and password admin IN Notice 1 Please use IE 7 0 or higher version Chrome Firefox web browser 2 f you do not see the interface above after inputting default and port number please check whether your computer IP address is in the same segment with your IP PBX 3 For Security reasons please modify the username and password after login successfully You can modify these by selecting System Management 4 With the default setting if there is no activity on the page for more than one minute the system will timeout and automatically log out To continue making configuration changes you will need to login again Mea Home lt Mowe the mouse over a field to see tooltips e Operator System Info 192 168 1 71 MAC 00 22 4 33 22 11 Total 3 06 Used
41. ailure Red Channel Loading Success Channel Ringing Channel Loading Failure Red Module Loading Success Module Loading Failure 1 4 SLOT1 2 SLOT 1 2 Status o 1 4 3 VPX 60 VPX 60 Front Panel 60 1 Power Interface 1 Power Switch 2 Ethernet Interfaces 10 100 1000Mbps 1 VGA Interface 2 Audio Interfaces 2 USB Interfaces 1 Hardware Echo Cancellation Interfaces onboard 1 UMTS Interface for 3G Data onboard 24 Analog Ports FXO FXS 60 LED Indication Indication Function Status Explaination PWR Power Status System Status FXS 1 24 SLOTS SLOT 1 24 Status Res Success __ FXO 1 4 4 VPX 100 VPX 100 Front Panel VPX 100 Rear Panel 1 Reset Button 1 Power Interface 1 Power Switch 2 Ethernet Interfaces 10 100 Mbps 1 VGA Interface 2 USB Interfaces 2 Audio Interfaces SLOT 1 for any Module Cards 4FXO 4FXS 2FXOS 4GSM 2GSM 1PRI SLOT 2 for any Module Cards 4FXO 4FXS 2FXOS 4GSM 2GSM 1PRI 100 LED Indication Indication Function Status Explaination PWR Power Status SYS System Status Data Status Channel Loading Success Channel Ringing ff Channel Loading Failure Channel Loading Failure Red Channel Loading Success Channel Ringing FXS Res Success __ O 1 4 SLOT1 2 SLOT 1 2 Status oe 0 sere LENT TN 1 4 5 Model Comparison Table
42. ber Extension Unpause the agent and the agent can receive the call Function key for Intercom Paging Directory 3 17 IP Phone Provisioning When many IP Phones are needed please record the MAC extension number and username of each phone according to the format please take reference of the auto provision script file model for details then import the format file once the phone is connected to the local network it will get the extension number and password automatically There are two operation methods to fulfill this function please see details as below Enable DHCP service Click System gt Network Advanced gt Enable DHCP Server in the following diagram DHCP Server Settings Enable Start IP 192 168 1 101 End IP 192 168 1 200 Subnet Mask 255 255 255 0 Gateway 192 168 1 1 Primary DNS 61 139 2 69 Lease Time min 1440 TFTP Server Save Cancel Then Click Advanced gt Phone Provisioning gt New Phone New Phone X General Enable v Manufacturer vil Type MAC Line Linel Extension Label Save Cancel Enable Phone Provisioning in Basic select the IP Phone manufacture input MAC of the phone and select the extension for provisioning A Notice Chapter 4 Network Settings 4 1 Network You can configure the WAN Port and define the Virtual Interface Click Network Settings gt Network gt IPv4 Settings IPv4 Settings IPv6 Settings VLAN Settings
43. cel Check Web Manager and Save Then login the Extension Web Panel 2 6 2 Call Recording This feature allows users to access calls they have recorded configure this setting please see the diagram below Recording the mouse over a held to see K 2 EFRR Call Forward Follow Me Start Datel Aor w 8 v 2013 v 9 18 2013 v rite Settings List of Recording Files Send Fax Cater 10 Destination ID Date Options 2 6 3 Call Forward This feature allows calls to an extension to be automatically forwarded to a specific internal extensions or external phone number To configure this setting please see below Click Call Forward Forward Settings Always Busy Answer Save Cancel Reference Item Explanation All incoming calls will be forwarded Status Forward when extension is busy Forward when no answer from extension 2 6 4 Voicemail Calls that are not answered have the option to be sent to a voicemail account so the caller can leave a recorded message Optionally these recorded messages may be sent to a user s email account Click Basic gt Extension gt Edit the extension you want to configure Edit X General SIP AX2 Name 800 Extension Password 123456 Outbound CID Dial Plan DialPlani Analog Phone None Voicemail Q2 Voicemail VM Password 1234 Delete VMail Email
44. conference bridge is a virtual meeting room that allows multiple callers to hear and speak to each other The conference bridge can be protected with a password so only callers with the password can access the conference The software supports up to three conference rooms To configure a conference bridge go to Advanced gt Conference Conference Default Conference Number Room Extension 900 Conference Password Guest Password 1234 Administrator Password 2345 Conference Options Conference DialPlan DialPlani v Play hold music for first caller v Enable caller menu Announce callers Record conference C Quiet Mode C Leader Wait EI Save Cancel Reference Explanation Conference Number The number that internal callers use to access the conference room the default number is 900 Conference Password Password for users to access the conference e g 1234 Administrator Password Password for administrator to access the conference Conference DialPlan Use this dialplan to invite other participants Play hold music for the first Check this option to play the hold music for the first participant in the conference until participant another participant enters in this conference Enable caller menu Check this option to allow the participant to access the Conference Bridge menu by pressing on the dialpad Announce callers Check this option to announce to all Bridge part
45. distribute the money to Outgoing calls Profile settings Se 4 Profile name aaa Profile settings Calling channels Buy a channel subscription to activate this profile Authentication details Outgoing calls Set up outgoing calls Reports To make outgoing calls from this SIP Profile you need to add Sk You can also set up Auto recharge so you never run out of credi Back to SIP Profile list call Outbound calls to landlines and mobiles in the US are chi cents min For all other destinations see Skype s standard rates Add credit Auto recharge settings 0 30 Add credit When click Authentications details you will see the SIP account profile Authentication details aaa Please choose the method of authentication needed for your PBX Profile settings Registration or IP Authentication Authentication details inaasa Reports SIP User 99051000142212 Password KK3UypyyJwr5Wm Generate a new password Back to SIP Profile list Skype Connect address sip skype com UDP Port 5060 amp SIP user is not yet registered at sip skype com Select the created line 192 168 1 200 to Selected Trunks custom pattern is XXX save and activate For any questions or problems during installation and use please feel free to contact our technical support via email support VOP Tech com
46. e Download List of OpenVPN Certificate New Certificate Delete Selected a Certificate Name Options 1 Clienti tar Download Delete This page is used for management of OpenVPN certificate file 4 4 VPN Client VPX IP PBX supports four kinds of VPN Clients L2TP PPTP OpenVPN N2N Click Network Settings gt VPN Client VPN Client C L2TP C OpenVPN C N2N Enable Enable 40 128 bit encryption for MPPE Server Address 192 168 100 100 Username admin Password Cancel Status pptp client Connect 1 lt gt dev pts 2 pptp client sh can t execute sbin ip No such file or directory pptp client sh can t execute sbin ip No such file or directory Reference Item Explanation VPN Client Four kinds of VPN Clients supported L2TP PPTP OpenVPN N2N Only one mode can be enabled simultaneously Enable Enable Disable VPN Client 4 5 DHCP Server Click Network Settings gt DHCP Server DHCP Serve DHCP Client List Static MAC DHCP Server Settings Enable Start IP 192 168 1 101 End IP 192 168 1 200 Subnet Mask 255 255 255 0 Gateway 192 168 1 1 Primary DNS 61 139 2 69 Lease Time min 1440 TFTP Server Save Cancel Click Network Settings gt DHCP Server gt DHCP Client List DHCP Client List DHCP Server Static MAC DHCP Client List Mac Address 6c 00 Oc 20 08 78 68 03 262 dO b9
47. eate one or more DialRules for DialPlans from this page New DialRule X Rule Name PIN Set Call Duration Limit seconds Time Rule Start Time 00 V End Time v Start v End Day Place this call through test FXO GSM gt voip SIP lt lt Available Trunks Selected Trunks Custom Pattern Z Any digit from 1 to 9 N Any digit from 2 to 9 X Any digit from 0 to 9 Any number of additional digits Delete digits prefix from the front and auto add digit before dialing Save Cancel Reference Item Explanation Rule Name Define the name for the dial rule Pin Set Input this Pin when you use this dial rule Call Duration Limit Set the duration limit for a call beyond which the call will be auto hung up Time Rule Set the time interval for this DialRule beyond which the call based on this DialRule won t work Place this call through Select one of the trunk groups that have been set up to use for this dial rule Custom Pattern N any digit from 2 to 9 Z any digit from 1 to 9 X any digit from 0 to 9 One or more digits Delete digits prefix How many digits will be deleted from what the user dialed to what is actually sent over the trunk For example user dialed 94166445775 and you selected to delete 1 digit then 4166445775 is sent out the trunk Auto add digit If add digit 9 when dial 12345 912345 will be sent 2 4 Inbound Call 2 4 1 Inbound Routes Click Inbound Contr
48. eived call FewestCalls ring the extension of the Agent who has taken the fewest number of calls Random ring the extension of a random Agent RRmemory RoundRobin with Memory like RoundRobin above except instead of the next call starting with the first agent the system remembers which extension was was called last and begins the round robin with the next agent Agent si Check each agent that is to be a member of this specific Call Center Queue Queue Options Agent TimeOut sec 15 Pause Announcements Caller Position Announcements Frequency sec 30 Announce Hold Time es Wrap Up Time sec 10 y Max Wait Time sec Periodic Announcements Max Callers 8 Repeat Frequency sec 0 Join Announcements 73 Leave When Empty j ill Prompt mn ld Ti If not answered Po Ho ten Destination Hangup Reference Explanation Agent TimeOut sec Specify the number of seconds to rin an agent s extension before sending the call to the next Agent based on Ring Strategy Auto Pause If an Agent s extension rings and the Agent fails to answer the call automatically pause that agent so the stop receiving calls from the queue Wrap Up Time sec This is the amount of time in seconds that an agent has to complete work on a call after the call is disconnected Default is 0 which means no wrap up time Max Wait Time sec Calls that have been waiting in the queue for thi
49. er whether it s local or remote Default server is pool ntp org Be aware that the VPX IP PBX needs to be able to connect to an NIP server to properly function Time Zone Select your time zone so that the system will set time based on the time zone Manual Time Set Time Settings C NTP Manual Time Set Year YYYY eg 2010 Month MM eg 05 Day DD eg 08 Hour HH eg 09 Minute MM eg 30 Synchronize with current PC time Sync After entering Year Month Day Hour Minute then save and activate Or you can click Sync to synchronize with current PC time 7 3 Module Settings Support for 50 100 When use the module except FXO FXS GSM You need to set the module parameters with the page Click System gt Module Settings Module Settings SLOT 1 Module Type Save Cancel Module Type Select the module type e FXS FXO GSM module Default type You don t need set anything for those modules e E1 T1 module Module Settings SLOT 1 Module Type v E1 T1 Settings Mode E1 v Signalling CPE Framing Coding HDB3 CRC4 Save Cancel Mode 9 Set E1 or T1 mode for the module Signaling Set the module signaling One of 94 or for T1 cas or ccs for One of ami or b8zs for T1 ami or hdb3 for E1 CRC4 Enable CRC4 Verification ISDN BRI module Module Settings SLOT 1 Module Type ISDN BRI BRI Settings Type of Port 1 Type
50. et se Q 192 168 1 v For added securty 192 168 1 v More Step2 50 Configuration Configure the trunk and dialplan on 50 B register 50 B IP to 50 A configuration is same as above but you have to replace the public IP with internal IP 192 168 1 21 Step3 Configure port mapping rule of 50 B on the router Configure port mapping of 50 B on the router as the same way of step7 Step4 Connect two sets 50 and make the call Create extension 601 on 50 A extension 801 on 50 B and create the correct outbound rule N Notice 8 4 How to resolve the problem one way audio problems If 50 is behind router to resolve the problem please set up IP address as below Click Advanced gt Option gt Global SIP Settings NAT Support External IP External Host External Refresh sec Local Network Address 1 External IP External IP or domain to replace the device IP 2 External Host External domain to replace the device IP 3 External Refresh sec Refresh time default is 10 seconds 4 Local Network Address IP address and subnet mask needed to be converted E g 192 168 1 100 255 255 255 0 8 5 How to use Skype on VPX 50 8 5 1 Visit the Top up Page Visit the top up page http skype tom com products en skypeout html Select subscription payment method and enter the Skype account to top up credit A Notice 8 5 2 Manage Skype Account After login you will find Skype Manager
51. extension with the IP PBX e 9 192 168 1 77 or 192 168 10 0 255 255 255 0 Devices with other IP addresses not allowed to register this extension with the IP PBX Audio Codecs Select what audio codecs you need to use Notice 1 There are 30 default extensions which number started with 8 you can add or delete extension by your requirement 2 Maximum extensions 100 Upload Download Extensions Click Upload Download Extensions to batch add extensions as below ____ 4 ma Upload Download Extensions Move the mouse over a to see toolbps Upload Extensions Please choose to upload we Download Extensions Template Extensions Template Right Cick here to Save as Template File csv fight Check here to Save as Template tot Download Extensions csv Download the extension template from the Download Extensions Template open the template using an editor or application like Microsoft Excel and carefully add extension information based on the template format and save Select the extension file to upload from Upload Extensions Download current extensions information from Download Extensions csv 2 2 3 Time Based Rules Create a Time Rule For example BusinessHours Select the starting and ending time starting and ending days of the week specific start and end dates and or start and ending month of the
52. f Conference Record Files Delete Selected Delete All E Conference Room Date Options One Touch Recording Call Recording Conference Touch Recording Extension M Delete Start Date End Filter List of Recording Files Delete Selected Caller ID Destination ID Date Options 6 3 Call Logs Check call logs by caller ID or callee ID Click Report gt Call Logs Call Logs Start Date Field CallerID Filter End Date Ec Call Start Caller ID Destination ID Account Code Duration sec Disposition Notice Duration in the call logs is not real charged duration If you need billing PSTN must support polarity reversal function and meanwhile you must configure relevance parameters of polarity reversal in trunk configuration for the VPX IP PBX The number in the call logs can be added in the phone book directly EMEN Call Loas e Operator Start Date Feb 1 wi 2014 v Field Caller ID v Filter Basic End Date 2014 Download Delete Inbound Control Call Start Caller ID Destination ID Account Code Duration sec Disposition Advanced ned NM 18380217610 3 4 V 2014 02 28 14 24 38 lt 18380217610 gt 805 0 NO ANSWER E Network Settmgs 2014 02 28 14 24 31 806 lt 806 gt 315828035910 9 ANSWERED 2014 02 28 14 24 00 806 lt 806 gt 315828035910 0 NO ANSWER Security VS ReDial 315828035910 ee 2014 02 28 14 23 10 lt 315828035910 gt 3158280359
53. f function keys for different forward modes Do Not Disturb Enable Disable Do Not Disturb Configure the function keys for spy modes Blacklist Add Delete blacklist number Voicemail Configure the function keys for entering voicemail and check extension voicemail Invite Participant In conference the administrator can invite people into the conference by dialing 0 After pressing 0 you will get dialtone and you can dial to invite people After the call is connected please press to direct the people into the conference or to hang up the current call and return to the conference Create Conference During the call you can dial O to forward to the conference with the callee Return to conference with participant In conference the administrator can dial O to invite people into the conference After pressing 0 you will get dialtone and you can dial to invite the participant when the call is connected dial to return to the conference with invited participant Return to conference without In conference the administrator can dial O to invite people into the participant conference After pressing 0 you will get dialtone and you can dial to invite the participant When call is connected you can dial to hang up and return the conference yourself Pause Queue Member Extension Pause the agent and the agent cannot receive the call Unpause Queue Mem
54. gs gt SNMPv2 Settings I SNMPv2 Settings Read Only Enable RO Community public RO Network Read and Write Enable RW Community Private RW Network Save Cancel Reference Explanation Enable Enable Read Only of SNMP RO Community Define the name of RO Community of SNMP RO Network Define network of RO 4 8 Trouble Shooting You can ping other network device through VPX IP PBX and track network routing by command Traceroute Click Network Settings gt TroubleShooting 1 Troubleshooting Ping 192 168 1 1 Packets 4 Run Stop PING 192 168 1 1 192 64 bytes from 192 168 168 1 1 56 data bytes 1 64 bytes from 192 168 1 1 1 1 seg 0 ttl 64 time 1 677 ms 1 1 ttl1 64 time 0 964 ms 1 seq 2 ttl 64 time 1 057 ms 1 seq 3 ttl 64 time 0 950 ms 64 bytes from 192 168 64 bytes from 192 168 192 168 1 1 ping statistics 4 packets transmitted 4 packets received 0 packet loss round trip min avg max 0 950 1 162 1 677 ms Chapter 5 Security 5 1 Firewall Click Security gt Firewall Command iptables Run Result IP Tables List Chain INPUT policy ACCEPT target prot opt source destination Chain FORWARD policy ACCEPT target prot opt source destination Chain OUTPUT policy ACCEPT target prot opt source destination Iptables Command Check iptables list iptables L n Clear iptables list iptables F Deny an 192 168
55. icipants that new participant is joining the conference Quiet Mode If check this option all the participants in the conference can hear only but it is not allowed to speak Leader Wait Wait until the conference leader administrator entering the conference before starting the conference To join a conference refer to the diagram as below Ready to go into conference lt Input conference room Input conference room Go into the number 900 password 1234 conference room While in a conference the administrator can invite new guest extension user or external number into the conference Default password for admin is 2345 As an administrator to invite a new guest to the conference refer to the diagram as below Invite new conference member gt 4 4 gt p Conference Room Input function key 0 and function key The called party Admin back to number who you want to invite hang up the conference Chapter 3 Advanced 3 1 Options General Default settings for local extension and new extension Click Advanced gt Options gt General General Default Settings for New User Set up the default Settings for New User When you create a new extension will use the configuration Global Analog Settings Global SIP Settings Local Extension Settings Operator Extension none M Global RingTime Set sec 30 Enable Transfer Enable Music On Ringb
56. il from the PBX after it s sent by email Email Extension user s email address to receive email messages with attached fax or FAX Voicemail voicemail you need configure the fax to email voicemail options e g Tom gmail com Web Manager Allow this user to login to the Extension Management Panel to manage extension options including voicemail call recording call transfer etc when you select this option Agent Check this option to set this extension user as agent Call Waiting Enable call waiting Allowing Being Spied Check this option to allow this extension to be monitored listened to or spied 5 Check this option if extension user or the phone is located outside the NAT Network Address Translation available gateway Pickup Group Select the Pickup Group which the extension user belongs to Mobility Extension After check this option you must set mobility extension number User can make calls to the IP PBX server with this mobility number and have all rights of this extension e g Outbound Call Internal Call Listen to the voicemail Transport Select the Transport Protocol UDP TCP TLS SRTP Enable SRTP Secure Real time Transport Protocol DTMF Mode Default DTMF is rfc2833 It can be changed if necessary Video Call Check to enable video calling for this extension And select the video codecs you need to use Permit IP Set device ip address or subnet permitted to register this
57. ion Number Save Cancel E g prefix is 99 speed number is 00 destination telephone number is 85337096 When dial 9900 the call is going to 85337096 automatically 3 13 Smart DID Smart DID After extension user makes an outbound call the call is ringing back to VPX IP PBX and directed to the extension who made the last call Please configure as below Click Advanced Smart DID Smart DID Enable Save Cancel Smart DID Rules List New Smart DID Rule Pattern Strip Prepend Options 1 Edit Delete Check Enable and Save to make this function activate Click New Smart DID Rule to display the following diagram New Smart DID Rule X Pattern Strip digits before dialing Prepend before dialing Save Cancel Input the pattern and define how many digits need to be stripped or prepend then click 5 17 Save Activate 3 14 Callback This feature allows an external caller to place an inbound call to the CooVpx IP PBX The inbound call will be disconnected and subsequently the PBX will place an outbound call back to this number and forwarded to defined destination after the call is connected Please configure as below Click Advanced gt Callback Callback Number Settings Enable Strip digits before dialing Prepend before dialing DialPlan Save Cancel List of Callback Number New Callback Number Callback Number Destination Options No Callback Number defined
58. ion by entering the parked number After answering the call to park the call press 2 700 on the telephone dialpad to transfer the call to the parking lot 700 This will park the call and the system will play the parking space e g 701 To retrieve the call from the parking lot anyone can pick up any registered extension and dial the parking space number e g 701 and will be connected with the parked caller Refer to the diagram below On the call 6 C N a w gt input 2 to attend transfer Hang up 701 Input 700 for packing number Pick up by another extension Continue the conversation Reference Explanation Extension to Dial for Default Number 700 Define in Feature Codes Parking Calls What Parking space or Default Number 701 720 Define in Feature Codes Extension to park calls on How many seconds a call Default is 45 seconds Define in Feature Codes 2 5 2 Call Transfer This feature allows an incoming call that is answered on one extension to be sent to another user s extension Refer to the diagram as below On the call Exlension Number gt gt Cs Input and extension number Hang up Extension user speaking 6 gt 69 6 Extension user agree to get the call Extension user speaking the one who forwarded the call will hang up 2 Extension Number Cs gt Input to hang up the call and speak to extension user
59. manufacturer warranty 10 Consult your authorized dealer for assistance with any issues or questions you may have 11 Do not use harsh chemicals cleaning solvents or strong detergents to clean the device 12 Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution 13 If you suspect your device has been struck by lightning do not touch the device power plug or phone line Call your authorized dealer for assistance to avoid the possibility of electric shock 14 Ensure the PBX is installed in a well ventilated room to avoid overheating and damaging the device 15 Before you work on any equipment be aware of any hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents If you are in situation that could cause bodily injury Chapter 1 Brief Introduction 1 1 Brief Introduction of VPX Series The VPX Series IP PBXs are designed to provide SMEs small amp medium enterprises with all the standard and advanced features that are normally only available from large expensive legacy PBX manufacturers Aimed at businesses with up to 100 extensions the VPX Series IP PBXs are based on SIP and OpenSource Asterisk 1 8 with whose innovative modular telephony design that is easy to expand the PBX to meet the growing needs of your business VPX Series IP PBXs come in four sizes 20 50 60 100 Each model will be introduced in detail below VPX 20 is config
60. ng Groups Black Lest Time Based Rules Click IVR Prompts New Voice to create new IVR prompt New Voice X File Name Format GSM v Extension used for recording Record Cancel File Name Define a name for this voice file 2 Format Select the voice format GSM WAV 16bit supported only 3 Extension used for recording Select the extension which is used for recording the IVR prompt Click Record the extension will ring and the prompt can be recorded after picking up the phone To hear the existing recording please click Play Play record voice X Extension used for playing Play Cancel Select the extension click Play the selected extension will ring and you will hear the recorded prompt after picking up the phone Upload IVR prompt Upload IVR prompt x 1 Upload IVR Prompts Mowe the mouse over a field toothed Upload IVR Inboured Routes Note The sound must be wawi 165t 8000Hz Single gem ulaw or alaw The suze 15 limited in 1 SMB Please choose file to upload A Notice VPX supports custom audio file with wav gsm ulaw alaw format Recordings must be smaller than 15MB 2 4 4 Ring Groups A Ring Group sometimes called a Hunt Group is a way to ring a collection of extensions by dialing a single extension number The methodology used to ring that collection of extensions is called the ring strategy
61. nts Pickup Call Pickup Extension 8 Pickup Specified Extension Transfer Blind Transfer Attended Transfer 2 Disconnect Call Timeout for answer on attended transfer sec 15 One Touch Recording One Touch Recording 1 Call Forward Enable Forward All Calls 71 Disable Forward All Calls 071 Enable Forward on Busy 72 Disable Forward on Busy 072 Enable Forward on No Answer 73 Disable Forward on No Answer 073 Reference Item Explanation Extension to Dial for Parking Calls Define an extension for parking calls Extension Range to Park Calls Define the extension range for parking calls e g 701 720 Call Parking Time sec Define the time for parking calls VPX IP PBX will return the call to the extension after this time limit has expired Pickup Extension This feature code will pick up a call given that the callers extension and the MEER ringing extension are in the same pickup group and call group Pickup Specified Extension This feature code allows a caller to Pickup a call ringing on the specified extension Default Dial extension number to pickup the specified extension Blind Transfer To Allow unattended or blind transfer while on a call based on the following steps 1 While on a call with caller A the user dials the blind transfer key sequence in this case The system places the original call with A on hold says Transfer then gives
62. ol gt Inbound Routes Distinctive Ring Tome Mapping to custom nng tone fies For example 4 you configure the chetexctive nnging for custom nng tone to External the nng tone wi be From FXO GSM Channels played if the phone receives the incoming Destincbive Ring Tone Destination Goto IVR working time From VoIP Channels Rang Tone Destination Goto IVR wonang tme 7 General Distinctive Ring Tone mapping the custom ring tone file e g Set distinctive ring tone as External the phone will play this ring tone when receiving the call Note The phone must support such feature as well Select all calls coming in on a specific port FXO GSM VOIP and select which destination Extension User IVR Queue Conference Bridge IVR etc should answer those calls Setting the label will assign this label to be displayed Port DIDs To have incoming calls from a PSTN trunk port FXO GSM trunk answered by a specific extension user call queue conference bridge or IVR please configure here Click Port DIDs gt New Port DIDs New Port DID X Port v Label Destination Goto Extension 800 800 Save Cance 1 Port Select the trunk group port 2 Label Set a label for this port Incoming calls from this port will display the specified label 9 Destination Incoming calls will be answered by the specified destination extension user call queue conference bridge or
63. or long distance or international calling Please configure as below Click Advanced gt PIN Sets gt New PIN Set New PIN Set X PIN Set Name PIN List Save Cancel 1 PIN Set Name Define the name for this PIN Set 2 PIN List Define PIN codes in this list 3 11 Call Recording This feature allows an administrator to enable Call Recording to record incoming and or outgoing calls related to the specified extension Please configure as below Click Advanced gt Call Recording gt New Call Recording New Call Recording X Extension 23 Call Recording Time Always Recording Start Time p Time v 1D Start Day Day Call Recording Settings Inbound Record Outbound Record Save Cancel Reference Item Explanation Extension Define an extension for recording Call Recording Time Set the time to record Inbound Record Check to record inbound calls Outbound Record Check to record outbound calls 3 12 Speed Dial This feature allows setting up system wide speed dial numbers that translate a feature code 99 plus a two digit code 00 99 into an external phone number Please configure as below Click Advanced gt Speed Dial gt New Speed Dial New Speed Dial X Notice Don t forget to add the outbound dial prefix if you would like to dial an outside number Source Number Destinat
64. outer You should connect the WAN port of the IP PBX to the LAN port of the router ADSL Modem 4 8 2 How to combine two sets VPX IP PBX in same network We start to combine two IP PBXs in the same network and then try to expand to different network Combine two IP PBXs in the same LAN from the structure as below WAN Wide rea work IAX TRUNK E xtension 601 Extension 601 IP 192 164 1 61 192 168 181 Register 50 B IP to a trunk of 50 A and register 50 A IP to a trunk of 50 B without authentication for each registration Configuration Rule IP Phone registers on VPX 50 A with extension number 601 Another IP Phone registers on VPX 50 B with extension number 801 VPX 50 A WAN IP 192 168 1 100 VPX 50 B WAN IP 192 168 1 200 Extension format of VPX 50 A 6XX Extension format of VPX 50 B 8XX All extensions on 50 A can call extensions on 50 B by 8XX format pO DN UM tee qur cm All extensions on 50 B can call extensions on 50 A by 6XX format Step1 Register 50 B IP to a trunk of 50 A VPX 50 A Click Basic gt Trunks gt New VoIP Trunk Edit SIP trunk trunk sip U50 A Description U50 A Host 192 168 1 200 5060 Maximum Channels 0 Prefix Caller ID Without Authentication Username U50 A Authuser U50 A Password Advanced Options Save Cancel Step2 Register 50 A IP to a trunk of 50 B as the same way of step 1 Step 3 Create DialRule
65. s number of seconds will be sent to the If not answered destination Max Callers Max number of the callers who are allowed to wait in the queue Default is 0 which means no limitation With this number of callers in the queue already subsequent callers will be sent to the If not answered destination Join Empty Allow callers to enter the Queue when no Agents are available If this option is not defined callers will not be able to enter Queues with no available agents callers will be sent to the If not answered destination Leave When Empty If this option is selected and calls are still in the queue when the last agent logs out the remaining callers in the Queue will be transferred to If not answered destination This option cannot be used with Join Empty simultaneously Auto Fill Callers will be distributed to Agent automatically Report Hold Time Report the hold time of the next caller for Agent when the Agent is answering the call Frequency sec Repeat frequency to announce the hold time for callers in the Queue 0 means no announcement Announce Hold Time Announce the hold time Announce yes do not announce no or announce once once it will not be announced when the hold time is less than 1 minute Repeat Frequency sec Interval time to play the voice menu for callers 0 mean not to play Announcement Prompt Select a prompt as the Announcements Prompt from the IVR Prompts 2 8 Conference Bridge A
66. s of system voice Click System gt Management Management Change Password Password New Password Retype New Password Apply Set Language Set Voice Language English v Save 7 6 Backup Click System Backup Backup Upload Backup File List of Backups Take a Backup Name Date Options 1 backup 2013jan09 135847 Jan 09 2013 Restore Delete 2 backup 2013jan09 135854 Jan 09 2013 Restore Delete 3 backup 2013 ri3_155906 Mar 13 2013 Restore Delete 4 backup_2013mar28_174911 Mar 28 2015 Restore Delete 5 backup_2013mar28_174938 28 2013 Restore Delete Reference Item Explanation Take a Backup Take a backup of the current system configuration Restore Restore system to the specified backup configuration Delete Delete specified backup file Click the download button 3 to download the specified backup file and manage locally Click Upload Backup File to upload the backup file here Upload Backup File Upload Backup File Upload Backup File Note Don t change the backup file name Please choose file to upload BI Upload Click browse to select the local backup file and click Upload to upload the backup file to system 7 7 Reset amp Reboot If you need reset the system to factory defaults or reset please click System gt Reset amp Reboot Restoring factory settings will make configuration data in the system lost Reset amp Reboot
67. t sec The maximum interval time between digits when typing extension number Default is 5 seconds Extension for this DISA Optional If you want to access DISA by dialing an extension you can define an extension number for this DISA Select DialPlan Select the DialPlan for this DISA 3 7 Follow Me This feature allows callers to automatically be forwarded to one or more internal extensions and or one or more external phone numbers when the call is not answered at the primary extension Please configure as below Click Advanced gt Follow Me gt New Follow Me New Follow Me X Extension 4 Ring lasting for 20 seconds Follow Me List Save Cancel Select an extension set the ring duration and add the numbers in the Follow Me List Save and Activate List Format Extension Number Ring Duration E g 806 30 808 20 806 rings after 30 seconds the call is going to 808 Follow Me Options Follow Me Options Playback the incoming status message prior to starting the follow me step sec Record the caller s name so it can be announced to the callee on each step x Playback the unreachable status message if we ve run out of all steps or the callee was set not to be reachable Save 3 8 Call Forward The administrator can config the Call Forward on this page Click Advanced gt Call Forward Call Forward New Forward X Extension Vv _ Always
68. tings gt Static Routing 1 gt Routing Table the current routing information will be displayed as below Routing Table Static Routing Routing Table Routing Table Kernel IP routing table Destination Gateway Genmask Flags Metric Ref 192 108 0 0 0 0 UG 0 0 194 r6B l 0 0 0 0 0 299 209 4299 4 U 0 0 4 3 VPN Server VPX IP PBX supports three kinds of VPN servers L2TP PPTP OpenVPN Click Network Settings gt VPN Server Use Iface O ethO 0 ethO VPN Server VPN Users Management VPN Server C L2TP PPTP OpenVPN Enable 192 168 11 1 2 Local IP 192 168 11 90 Primary DNS 61 139 2 69 Alternate DNS 8 8 8 8 Timeout sec 120 Authentication Method chap pap mschap mschap v2 Enable mppe128 Debug Save Cancel Reference Item Explanation VPN Server Mode Three kinds of VPN servers L2TP PPTP OpenVPN supported Only one mode can be enabled simultaneously Enable Enable Disable VPN Server When the mode is L2TP or PPTP VPN server click Network Settings gt VPN Server gt VPN Users Management VPN Server VPN Users Management List of VPN Users New VPN User Username Availability Options 1 testi yes Edit Delete This page is used for management of VPN username and password When the mode is OpenVPN server click Network Settings gt VPN Server gt OpenVPN Certificate Download VPN Server OpenVPN Certificat
69. ured with 2 analog ports VPX 50 consists of two main parts 50 Host and Modules There are 2 slots in the system and the modules can be utilized as in the diagram below 50 Slot Slot 1 Slot 2 50 Module OUT o vm T v VPX 60 is configured with 24 analog ports VPX 100 consists of two main parts 100 Host and Modules There are 2 slots in the system and the modules can be utilized as in the diagram below 100 Slot Slot 1 Slot 2 100 Module 4EXS m o ov ee ee Um o Um Y ee tT v 1 2 Main Features 1 SIP IAX Extension Registration 2 Video Call 3 USB Mobile Hard Disk Record Scalable 4 IP Phone Provisioning Grandstream Yealink Fanvil IP Phone 5 Call Record Ring Group Record Call Queue Record 6 Web based Administration and configuration 7 Web based Extension User Management 8 Voicemail 9 Caller ID 10 Call Parking 11 Forward 12 Call Transfer 13 Call Waiting 14 Call Center Queues 15 Black List 16 Phonebook 17 Flexible Dial Plan 18 Virtual Fax fax to email and email to fax 19 DID 20 Dial by Name 21 Speed Dial 22 Do Not Disturb 23 Callback 24 Skype for SIP 25 Ring Group 26 Conference Bridge Three Conferences 2 Music On Hold 28 DISA Direct Inward System Access Paging And Intercom 29 Call Detail Record 30 IP Phone Feature Code 31 BLF Busy Lamp Field 32 Static DHCP PPPoE Network
70. w IVR X IVR Settings Extension 612 Welcome Message Please Select Custom Prompts Repeat Loops Dial other Extensions Custom Keypress Events Key Action Disabled lt amp 2 4 5 6 7 Disabled 8 Disabled 9 Disabled gt DMDicahlad Save Cancel Item Explanation Enter a descriptive name for the IVR Extension Enter a unique extension or IVR number This number is used to access the IVR from an internal extension Click Custom to choose a DialPlan for IVR Please Select Select the IVR prompt that will provide the caller with instructions on what options are available To configure the prompt in this page IVR Prompt Repeat Loops Loop times to repeat playing the IVR prompt if the caller does not select an option Dial Other Extension Allow user to dial other extensions besides of the listed options Keypress Event Select the available options beside the designated digit 2 4 3 IVR Prompts IVR prompts can be recorded by using any extension registered to the PBX or they can be uploaded from the Upload IVR Prompt section below IVR Prompts IVR Prompts gt Homa IVR Prompts Move the mouse over a field to toolbps Se cms e M Delete selected Inbound Routes Name Opbons IVR 1 prompts Record Agam Delete 2 Record Agam Delete Ej Quei Ri

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