Polycom® CX5000 Deployment Guide
Contents
1. Polycom CX5000 System Deployment Guide Polycom CX5000 Deployment Guide Trademark Information POLYCOMB the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product may be protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Copyright Information 2012 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrig2. Besides the status indicators described in the previous section the Informational screen contains icons for four additional screens Tutorial Diagnostics Info and Speed Dial viewing the icons left to right and top to bottom e Tutorial icon opens the Tutorial screen which contains a list of four tutorials on various aspects of using the Polycom CX5000 device The tutorial subjects are Quick Start Call Handling External Dial Pad and Satellite Microphones e Info icon opens the Info screen which displays the device serial number and firmware and software versions e Speed Dial icon opens the Speed Dial screen which lists the phone numbers that can be speed dialed This list is empty until speed dialing numbers are configured for the device For more information see Pre Programmed Speed Dials e Diagnostics icon opens the Diagnostics screen discussed in the next section which provides information about the health of the Polycom CX5000 device Figure 3 Informational Screen Polycom Inc 3 Polycom CX5000 Deployment Guide Diagnostics Screen The Diagnostics screen Figure 4 displays four icons that represent the main subsystems of a Polycom CX5000 device This screen also displays the previously discussed status indicators From left to right and top to bottom the icons represent audio subsystem diagnostics video subsystem diagnostics systems diagnostics and network subsystem diagnostics e Audio subs
3. Image Update Power on self test POST diagnostics consist of information generated when the device is powered on Health diagnostics pertain to the health of the device with regard to either system performance or resource usage Image update diagnostics pertain to updating the device firmware LoggingType POST Polycom CX5000 powers on and performs a power on self test POST Table 17 shows the columns used along with values that are logged The three values of Component represent the system audio digital signal processor and video digital signal processor Table 17 Columns and Values Used in POST Logging Physical Column Value Logged Device Type CX5000 Date Time Value of Date Time Value of Product ID LoggingType POST When Component System only the Property Value2 and Value3 columns are used The Property column contains the name of the test The Value2 column contain the status PASS FAIL NOT DONE NA The Value3 column contains the detailed status code These entries indicate the general health of the system Note that some entries are reserved for system use Table 18 shows the possible values in the Property Value2 and Value3 columns when the Component value is System Table 18 Properties and Values for POST Logging Component System O ew a FIRMWARE FACTORY REV Revision number for factory default version of EBOOT bin in the format of 1 0 xxxx x FIRMWARE REV NA Revision number for working
4. 6 see Table 8 see Table 13 Ce re 14 Polycom Inc Polycom CX5000 Deployment Guide LCD Display Settings Time Settings Telephony Settings Advanced Settings Display Language Time Zone Flash Timing Lighting Frequency see Table 1 see Table 6 see Table 8 see Table 13 Czech Republic Estonia Finland France Germany Hong Kong Hungary Liechtenstein Engh Luxembourg Engh Malta ema Gora oo Polycom Inc 15 Norway Polycom CX5000 Deployment Guide LCD Display Settings Time Settings Telephony Settings Advanced Settings Display Language Time Zone Flash Timing Lighting Frequency see Table 1 see Table 6 see Table 8 see Table 13 Poland Portugal Brazilian Portuguese GMT 0 foe omma fom United Kingdom United States For deployment in Japan check the AC power frequency at the location and ensure the lighting frequency is set accordingly Default settings may differ from actual country time zone and may be reconfigured as needed Refer to Configuring the Polycom CX500 Device for guidance 16 Polycom Inc Polycom CX5000 Deployment Guide Common Configuration Tasks This section provides information on a number of common tasks that can be performed For each command it is assumed that you have opened a command prompt window and that the current directory is ProgramFiles Polycom CX5000 Device Management Set the Time The following comman
5. Address field should contain a valid IP address Interpreting the Diagnostics Logs This section describes several CE logging tasks diagnostics logging and Watson dump features of Polycom CX5000 CE Logging Tasks Polycom CX5000 writes to the CE Log for hardware functional tests and critical system issues This section identifies a number of tasks related to the CE log that you can perform Send the CE Log to the Update Service Server L Open a command prompt and execute the following command line Cx5000Manage exe m diag 1l flush This command causes the Polycom CX5000 CE log to be uploaded to a server share on the Office Communications Server 2007 or the Microsoft Lync Server 2010 Update Service See the Office Communications Server 2007 or the Lync Server 2010 documentation for the location of the file share The CE log for the device is written to a directory on the share The directory name is the Product ID of the device The CE log file name has the form Y Y YYMMDDHHMMSS CELOGazn clg where n is 0 or 1 An example CE log filename is 20070501 170926 CELOG0 clg The file name might change based on the implementation of Office Communications server 2007 or the Lync Server 2010 Update Service Interpret the CE Log You must use Readlog exe that ships with Microsoft Windows CE Platform Builder to interpret the clg file Alternatively you can send the file to Polycom Customer Support for investigation For information
6. Guide Introduction When you want to meet with people who are geographically separated video conferencing gives you a greater sense of immediacy than a conventional telephone conference call The Polycom CX5000 is a next generation video conferencing system that provides a comprehensive conferencing experience through the use of 360 degree video and active speaker detection Figure 1 A Polycom CX5000 conference in session Polycom Inc 1 Polycom CX5000 Deployment Guide Polycom CX5000 Graphical User Interface This section describes the top level screens of the Polycom CX5000 graphical user interface GUI Touch Screen The Touch screen Figure 2 is the screen that is displayed when the Polycom CX5000 device starts up This screen contains status indicators in the upper right corner a backspace key to erase previously entered digits in on hook dialing just below the status indicators and the keypad From left to right the status indicators show whether an external dial pad is connected whether the Polycom CX5000 device is connected to a computer via USB whether a phone line is connected to the Polycom CX5000 device and whether there is an Ethernet connection to the Polycom CX5000 device Figure 2 Touch Screen 2 Polycom Inc Polycom CX5000 Deployment Guide Informational Screen The Informational screen Figure 3 is displayed when you press the Information button that is to the right of the display panel
7. version of EBOOT bin in Polycom Inc 29 Polycom CX5000 Deployment Guide mee e ooo aa FF Revision number for working version nk bin in the format of 1 0 xxxx x pm e When component VDSP only the Property Value2 and Value3 columns are used The Property column contains the name of the test The Value2 column contains the status PASS FAIL NOT DONE NA The Value3 column contains the detailed status code These entries indicate the general health of the video subsystem Table 19 shows the possible values in the Property Value2 and Value3 columns when the Component value is VDSP Table 19 Properties and Values for POST Logging Component VDSP rete Calibration PASS FAIL OK FAIL XXXXX Camera Video PASS FAIL The health of each of the five cameras X can be Y or N 30 Polycom Inc Polycom CX5000 Deployment Guide OO w a ooo S with Y Pass and N Fail 12C Status PASS FAIL OK FAIL POST PASS FAIL OK FAIL When Component ADSP only the Property Value2 and Value3 columns are used The Property column contains the name of the test The Value2 column contain the status PASS FAIL NOT DONE NA The Value3 column contains the detailed status code These entries indicate the general health of the initialization phase of the audio sub system Table 20 shows the possible values in the Property Value2 and Value3 columns when the Component value is ADSP Table 20 Property a
8. Management Tool CX5000 msi You can obtain CX5000 msi from Polycom CX5000 support page By default CX5000 msi installs the End User License Agreement EULA to the ProgramFiles Polycom CX5000 directory and creates one directory Device Management under this directory CX5000 msi copies the following files to the Polycom CX5000 Device Management directory Polycom Inc CX5000Manage exe The Polycom CX5000 device configuration tool The current version of this tool is in English only Usage of this tool is described below in Using CX5000Manage exe DeviceConfig xsn The Office InfoPath template for Polycom CX5000 configuration DefaultConfig xml An example XML file for configuring the device Polycom CX5000 Deployment Guide Connecting the Polycom CX5000 Device to the Computer To configure and manage the Polycom CX5000 device using CX5000Manage exe plug the Polycom CX5000 device s USB cable into an available USB port on the computer Figure 5 USB 2 0 is required Figure 5 Plug Polycom CX5000 USB cable into a port CX5000Manage exe supports only one Polycom CX5000 device plugged into the computer at a time Using CX5000Manage exe CX5000Manage exe is typically used with a switch that specifies one of three modes e image mode e diagnostic mode e configuration mode Table 1 Table 2 and Table 3 describe the mode commands and show the syntax for each Image mode commands are used to update the firmware imag
9. The device must be rebooted before the new configuration takes effect After performing any of the image mode commands you must reboot the Polycom CX5000 device You can do this by using the CX5000Manage boot command as shown in the following command CX5000Manage exe m cfg r Table 2 Diagnostic mode commands a m diag help Shows usage and flags of the diagnostic mode m diag l flush Flushes diagnostics to the image update server The exact location will be referenced in future documentation for the Microsoft Office Communications Server 2007 or Microsoft Lync Server 2010 Update Service You will not be prompted for a password for this operation Table 3 Configuration mode commands Ooo e o o m cfg help Shows usage and flags of the configuration mode m cfg t now Sets the time of the Polycom CX5000 device with the time on the computer Sets the password for the device The factory default password is 78491 m cfg q cfgparseresult Queries the parser result after a new configuration is downloaded to the device m cfg f rtconfig xml Uploads the Polycom CX5000 device configuration file to a server share on the Office Communications Server 2007 or Microsoft Lync Server 2010 Update Service The factory set default password is 78491 Polycom Inc 7 Polycom CX5000 Deployment Guide Configuring the Polycom CX5000 Device Before applying new settings to a Polycom CX5000 device ensure you have a suppor
10. about Readlog exe see http msdn2 microsoft com en us library ms905 162 aspx L 26 To extract the contents of the clg file to a text file use the v verbose print option when you run Readlog exe For example Readlog exe v CE_log_file output_file txt Polycom Inc Polycom CX5000 Deployment Guide 2 The CE log contains the results of the hardware functional tests as well as critical system errors The following is an example of the contents of a CE log Sa Or 1S BO Se Sy ASS Sy ea Sa KO Oe Oa OS OS 1S Oe Sy Fay 3005 200 OOE s 00 s 00 s s 00 g ONO 3 00 200 s 200 300 g TOF BOs Os 0 Oe HOG s 00 s OQ g 200 2 Q0 g 2 00g 300 QL OL QL Oats Oaks QL Q1 QTL Qi Op oL OK Op Op QL Oaks Oars Ode OL OL OL Op 52r 524 524 525 525r 529 529 LOS 527 52r 528 529 528 lt T56 T 530 Soris 5o Sos 7540 529 530 532 532 Z519 SDAS Se 868 306 769 254 674 107 557 626 088 539 965 671 ALS 646 087 989 027 Successfully 3 00 00 00 gt 00 s 00 3 00 s00 00 s 00 D OTORO OL ONGO Ss Ss Ss OS S s 00 2 3008 200 07 o T54 08 08 46 46 46 46 46 46 746 s46 46 737 738 745 746 746 747 496 747 747 749 749 750 LLS ee ele 118 599 059 558 036 936 L27 ANES LGT Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Ra
11. alize FAIL 0x00000000 Re desea Taicialize TATO Ose Oe ee OC HCD3 Initialize FAIL 0x00000000 Display Hardware FAIL Initialization 2 Polycom CX5000 Deployment Guide The CE logs are not localized because they are needed for debugging by developers Errata in the Polycom CX5000 CE log The CE log contains a benign erroneous entry similar to the following C0020 550 271 Raw data 36 wehar pr NORFPLASH VERLPY PALL OxPPrPrrErer The NORFLASH VERIFY test is not run and does not need to be run In the event of a NOR Flash failure the Polycom CX5000 device will not boot Diagnostics Logging If the Log to the server field is checked in the Logging section of the Polycom CX5000 device configuration the device writes self diagnostic data to the Office Communications Server 2007 or the Lync Server 2010 Update Service For the file name and location of the log refer to the documentation for Office Communications Server 2007 or the Lync Server 2010 Update Service Diagnostics Log Schema Table 16 lists the column names and their data types by column number Data in the diagnostics log is comma delimited Table 16 Diagnostic Log Schema Names by Column Number Column Name and Data Type onm tie Ooo eme o ema o eeen oo e oo mea 28 Polycom Inc Polycom CX5000 Deployment Guide Interpreting Diagnostics Logs The Polycom CX5000 diagnostics logs fall into three LoggingT ype categories POST Health and
12. d uses the computer s time to reset the time on the Polycom CX5000 device CX5000Manage exe m cfg t now Change the Display Language 1 Double click DeviceConfig xsn to launch the InfoPath form 2 Inthe LCD Display section of the InfoPath form change the Display language setting to the appropriate value 3 Save the file as RTConfig xml for example to the directory that contains CX5000Manage exe 4 Open a command prompt and run the following command CX5000Manage exe m img i config f RTConfig xml 5 Check for any XML parsing errors using the following command CxX5000Manage exe m cfg q cfgparseresult 6 If there is no error proceed to the next step Otherwise fix the errors and repeat from step 3 7 Reboot the device using the following command Cx5000Meniage exe m cfg r Change the Time Zone 1 Double click DeviceConfig xsn to launch the InfoPath form 2 Inthe Time section of the InfoPath form change the Time zone setting to the appropriate time zone 3 Save the file as RTConfig xml for example to the directory that contains CX5000Manage exe 4 Inacommand prompt run the following command CX5000Manage exe m img i config f RTConfig xml 5 Check for any XML parsing errors using the following command CxX5000Manage exe m cfg q cfgparseresult 6 If there are no errors proceed to the next step Otherwise fix the errors and repeat from step 3 7 Reboot the device using the following c
13. ed by your giaphies hardware Use the Display Troubleshoolet lo accel you in making the change Hardware acceleration Hore a Full Disable cursor and bilmap accelerations Use this setting bo corect problems with the mouse pomber orto comect probleme wih conp images Enable wite combining Figure 12 Hardware Acceleration Video does not start Symptom In an Office Live Meeting Office Communicator 2007 or Microsoft Lync 2010 session the Active Speaker Video or Panoramic Video does not start Resolution e Ensure the video is started Polycom Inc 23 Polycom CX5000 Deployment Guide 24 e If this does not resolve the problem check the computer to see if there are any other applications that have opened the problematic video stream For example in Windows XP if you have the video preview on for Active Speaker Video you cannot use the same web cam for your Office Live Meeting Office Communicator 2007 or Microsoft Lync 2010 video session No audio Symptom There is no audio in a VoIP call via computer in Office Live Meeting Office Communicator 2007 or Microsoft Lync 2010 Resolution e Ensure the microphones are not muted e If you cannot hear a remote session participant o Check that the remote participant s microphone is not muted o Check that your speaker is not muted o Check that your speaker volume is not at the lowest level Dropped connections Symptom Network problems are causi
14. ermine whether there are problems with the camera hardware on Windows Vista 1 Capture the blurry image in Office Live Meeting 2 Obtain the Graph Edit tool graphedt exe from the latest DirectX SDK from Microsoft com 3 Launch graphedt exe 4 On the Graph menu click Insert Filters This opens a dialog box that you can use to insert filters for the video devices Polycom Inc 25 Polycom CX5000 Deployment Guide 5 ee Choose both Polycom CX5000 video devices under Video Capture Sources press Insert Filters and close the dialog box Ensure you click on the properties and ensure the 1420 sources are used Click Play to render video Compare the images from GraphEdt exe against the Office Live Meeting images If the raw video from Polycom CX5000 is clear while the Office Live Meeting video is blurry busy network conditions are causing packets to be dropped When I connect the Polycom CX5000 power data box to the network why doesn t the device appear on the network The device is not recognized on the network because it does not have an assigned IP address After you connect the Polycom CX5000 power data box to the network you must reboot the Polycom CX5000 device To verify that Polycom CX5000 is on the network press the Information button 4 then press the Device Diagnostics icon in the upper right corner of this screen and then press the Network Diagnostics icon in the lower right corner of this screen The IP
15. es of the Polycom CX5000 device s operating system or boot loader or to download a new configuration Diagnostic mode commands are used to send diagnostic logs to the image update server Configuration mode commands are used for a variety of purposes including resetting the password setting the device time and uploading a device configuration to the image update server All but two operations prompt the user for the Polycom CX5000 password The operations that do not require a password are listed here Cx5000Manage exe help Pex S000Menage exen m diag Flush For clarity Table 1 Table 2 and Table 3 show only the switches used with CX5000Manage exe A complete command must include CX5000Manage or CX5000Manage exe with the applicable switch as in the following example Cx5000Manage lt switch gt Cx5000Manage exe lt switch gt 6 Polycom Inc Polycom CX5000 Deployment Guide Table 1 Image mode commands Oooo e o o S m img help Shows usage and flags of the image mode m img i nk f lt file path to nk bin gt s lt file path to Performs a USB image update of Nk bin the operating system of the nk cat gt Polycom CX5000 device m img i EBOOT f lt file path to CPUEBOOT bin gt Performs a USB image update of Cpueboot bin the boot loader of s lt file path to CPUEBOOT cat gt the Polycom CX5000 device m img i config f lt file path to rtconfig xml gt Downloads a new configuration file to the Polycom CX5000 device
16. file bug reports The dump files can be read using Windows CE Dump Viewer For more information see http www microsoft com downloads details aspx FamilyID 76B 18828 09E4 4A87 A8E4 A06F2352B754 amp displaylang en The Watson logs path on the server is under the RTLogs DiagLogs directory The Watson log files encode the device serial number the date and the software revision number in the following naming convention lt Device Serial Number gt Y Y YY MM DDHHMMSS WATSON 1 0 lt Device Software Revision Number gt 0 kdmp An example Watson log file is 7849 1 322 0002937 00652 2007 06 08151023 WATSON 1 0 3626 0 kdmp Polycom Inc 33 Polycom CX5000 Deployment Guide Known Tools Issues e CX5000Manage exe does not support more than one Polycom CX5000 device connected to a computer or laptop e CxX5000Manage exe does not exit if the USB cable is unplugged during a firmware image update To exit CX5000Manage exe in this situation press CTRL C e The CE log cannot be read on the Office Communications Server 2007 or Microsoft Lync Server 2010 Update Service server ReadLog exe must be present on the server in order to read these logs For more information see Interpret the CE Log Regulatory Information Regulatory information for the countries in which the Polycom CX5000 is approved for use can be found in the Polycom CX5000 Regulatory Manual which is shipped with the Polycom CX5000 product and is also available online at ht
17. hted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Information in this document including URLs and other Internet Web site references is subject to change without notice Complying with all applicable copyright laws is the responsibility of the user Without limiting the rights under copyright no part of this document may be reproduced stored in or introduced into a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise or for any purpose without the express written permission of Microsoft Corporation and Polycom Microsoft may have patents patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document Except as expressly provided in any written license agreement from Microsoft the furnishing of this document does not give you any license to these patents trademarks copyrights or other intellectual property 2010 Microsoft Corporation All rights reserved ji Polycom Inc Polycom CX5000 Deployment Guide Contents MUOCUCUO setetsacioemtaicc oodeedels ined ands E 1 Polycom CX5000 Graphical User Interface ccccccssseecceseeeeeseeeeeseeeeaeseessaseeseees 2 TOUGCI OCICS Midrce
18. ich the device is sold English See Table 15 for country specific settings French German Italian Japanese Korean Simplified Chinese Spanish Traditional Chinese Table 8 Telephony Settings Phone number for the Polycom CX5000 device empty string Flash timing 10 ms through 990 ms in 10 ms increments Default settings for the target country s recommended regulatory compliance agency See Table 15 for country specific settings Ignore dial tone when dialing On or Off Reserved Table 9 Pre Programmed Speed Dials Short name at most 63 characters of the empty string number in the speed dial Number Telephone number at most 63 characters empty string By default the form shows one speed dial entry You can use the form to add and program four additional speed dials Polycom Inc 11 Polycom CX5000 Deployment Guide Table 10 Software Updates Settings Automatically update using the image Checked or unchecked If checked automatic Checked update server image updates are enabled Exclude configuration file from Checked or unchecked If checked the automatic update configuration file is excluded from automatic update Update time Time Time ofdayathalfhourintenals Time ofdayathalfhourintenals at half hour intervals 3 30 AM local time Update interval Every day Every day Every Sunday Every Monday Every Tuesday Every Wednesday Every Thursday Every Friday Every Saturday Name of the update
19. ing the device This is not the host name for the device Determines whether Dynamic Host Control Protocol DHCP is enabled The options are checked DHCP is enabled and unchecked DHCP is disabled A check in this field corresponds to a value of true for the DHCPEnabled attribute in DefaultConfig xml If unchecked the DHCPEnabled attribute has a value of false When DHCP is disabled enter the IP address in XXX XXX XXX format When DHCP is disabled enter the subnet mask in XXX XXX XXX format When DHCP is disabled enter the IP address of the default gateway in xxx xxx xxx format When DHCP is disabled enter the IP address of the preferred DNS server in Xxx xxx Xxxx format When DHCP is disabled enter the IP address of the alternate DNS server in xxx xxx xxx format Table 6 Time Settings empty string Checked empty string empty string empty string empty string empty string Time zone Automatically adjust clock for daylight saving 10 Time zone for the device Checked or unchecked Reserved Set to time zone of the country in which the device is sold For devices sold in the U S and Canada the default time zone is Eastern standard time See Table 15 for country specific settings Checked Polycom Inc Polycom CX5000 Deployment Guide Table 7 LCD Display Settings Display language Brazilian Portuguese Default language is determined by the country pute in wh
20. lized PSTN FAIL Initialization TE S WIN EA AO ADSP Microphone Test PASS eomer UBL devo aii AS SCbeuel oy PReEStarTES Aso 0s Video Port PASS 0 Frames Dropped Teamen IN deoi PASSI Ys Ye YoY oye pee Srarcts 7 PASS OK O Gr Calibration PASS OK White Balance FAIL NO pled ChE Rema ye Crore Oday povack Health PASS OKs A hardware failure can be identified by a FAIL in the following entries OOTO 4S 1S Or LO OTOLO OS OS 1S XS Polycom Inc spss 2 00 g s 003 2 00 200g 2 00 g 2005 300 BONO nO OE 200E 300 s 00 g tarle Op OL Oi QL Ol 01 Op O AN Q QL QL QL oL SPOF 527 DPE 528 528 SO SHOR Soy Seube SIJA o 540 52 532 DORN oes Bo ae Soe 107 626 088 Deke 965 o71 2AB 646 087 989 027 Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw data data data data data data data data data data data data data data 30 36 36 36 30 95 36 30 30 32 39 39 39 53 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 I 1 1 1 CPU STATUS FAIL 0x10000 VDSP ENUM STATUS FAIL 0x30000 PUSEE sBNUM STATS eck ella O OONO USBH ENUM STATUS FAIL 0x30002 pee VER EY S E EAO AONO pLOUCHGT iS VEREEY EA O AON NANDFLASH VERIFY FAIL 0x60000 Lae VERE ye sa his wx COG Or SDRAM TEST FAIL 0x80000 System Cable FAIL 0x90000 UFN1 Initi
21. low the manual for optimal setup Power supply for the computer running Office Live Meeting Office Communicator 2007 or Microsoft Lync 2010 client Deployment Scenarios This section shows four possible conference room configurations two using circular tables and two using rectangular tables Note that the drawings are not to scale Figure 8 shows a configuration in a small room with the Polycom CX5000 device 1 and one display device 2 The circular table is 5 feet in diameter Figure 8 Circular table with one display device Polycom Inc Polycom CX5000 Deployment Guide Figure 9 shows a configuration with the Polycom CX5000 device 1 and three display devices 2 The circular table is 5 feet in diameter Figure 9 Circular table with multiple display devices Figure 10 shows a configuration with a rectangular table in a conference room capable of holding 12 to 16 people and one display device 3 The table shown is approximately 5 feet x 10 feet In this configuration two satellite microphones 2 are shown connected to the Polycom CX5000 device 1 Figure 10 Rectangular table with one display device Polycom Inc 21 Polycom CX5000 Deployment Guide Figure 11 shows a configuration with a rectangular table in a conference room capable of holding 12 to 16 people and three display devices 3 The table shown is approximately 5 feet x 10 feet In
22. nd Values for POST Logging Component ADSP a a ADSP FBAB POST PASS FAIL Detailed status Logging Type Health There are two types of health logging system performance and usage This section discusses system performance logging Usage logging is discussed in the next section System performance refers to memory usage system uptime and health of the audio digital signal processor Table 21 shows the columns used and values logged in health logging Table 21 Columns and Values Used in System Performance Logging LoggingType Health For performance logging only the Component Subcomponent Property and Value columns are used 0 shows the possible values of these columns for System either memory usage or uptime and for audio digital signal processor ADSP health Polycom Inc 31 Polycom CX5000 Deployment Guide Table 22 Possible Values for Component Subcomponent Property and Value1 Columns Name of exe that the MemoryUsage Usage in bytes property applies NULL ADSP HEALTH nl2CStatus lt gt nSPlErrorCounts lt gt nSPiLastError lt gt nl2SReadGlitchCount lt gt nl2SWriteGlitchCount lt gt This section discusses usage logging Table 23 shows the columns and values used when LoggingType Health and Property Usage Table 23 Columns Used in Usage Logging C Table 24 shows the columns and values used in usage logging This type of usage logging uses the Component Pro
23. ng dropped connections Resolution e Reconnect by using the Office Live Meeting Office Communicator 2007 or Microsoft Lyne 2010 user interface e If the issue persists contact your administrator regarding network connectivity No dial tone Symptom Public switched telephone network PSTN dial tone cannot be heard Resolution e Ensure the Polycom CX5000 device has power e Ensure the RJ11 jack is connected to an active telephone line a PSTN analog line If your PBX uses cadence dial tone dial the number you want e Press the On Off Hook button to get a dial tone The LCD lights around the speaker should turn green when a dial tone is detected Dial pad screen does not appear Symptom The Polycom CX5000 device has power but never gets to the dial pad screen Resolution e Reboot the device by unplugging the Power Data Box from the electrical receptacle and then plugging it back in e Ifthe device freezes in the boot up progress screen wait for 10 minutes to see if the problem goes away e Ifthe problem persists after multiple attempts contact Polycom Customer Support Polycom Inc Polycom CX5000 Deployment Guide Device plays beeping sound and red LCD lights flash at startup Symptom The Polycom CX5000 device starts up but plays a beeping sound and shows red LCD lights for a few seconds after the device boots up Resolution e Press the Info button press the Diagnostics icon and then press the Video diagn
24. ommand CXx5000Manage exe m cfg r Get the Device s Current Configuration 1 Open a command prompt and run the following command CX5000Manage exe m cfg f RTconfig xml 2 The device configuration file will be uploaded to a server share on the Office Communications Server 2007 or Microsoft Lync Server 2010 Update Service Polycom Inc 17 Polycom CX5000 Deployment Guide 18 Update the Firmware Images The fastest way to update the Polycom CX5000 device is by means of an automatic image update using the image update server However if you must update the device in the absence of the update server you can use the USB image update functionality 1 Obtain the latest firmware image files from the Polycom CX5000 support page Boot loader package CPUEBOOT cat and CPUEBOOT bin Operating system package nk cat and nk bin 2 To update the boot loader run the following command at a command prompt Cx5000Manage exe m img 1i EBOOT f lt file path to CPUEBOOT bin gt s lt file path to CrPUPBOOT cat 3 To update nk bin run the following command at a command prompt CX5000Manage exe m img i nk f lt file path to nk bin gt s lt file path to nk cat gt Reset the Device to Factory Settings A Polycom CX5000 device stores two copies of its firmware a read only copy installed at the factory and an updateable working copy A Polycom CX5000 device ordinarily runs the updateable copy When a device reset is performed the
25. ostics icon e Check the camera health on the video diagnostics screen If the status is Fail and the device beeps with flashing red lights the hardware is damaged Contact Polycom Customer Support LCD screen is blank Symptom The LCD screen on the Polycom CX5000 device is blank Resolution e Check that the device has power General tips e Do not cover the microphones and speakers e Speak towards the device e Sit at least 0 5 meter away from the camera head Frequently Asked Questions Why do pictures look blurry in Office Live Meeting Is the camera out of focus Blurriness in Office Live Meeting video can result from a combination of the codec used by Office Live Meeting and network introduced packet drops during periods of heavy network traffic The Polycom CX5000 device is designed to work with typical conference rooms and does not require additional configuration to get the cameras in focus To determine whether there are problems with the camera hardware on Windows XP 32 bit edition 1 Capture the blurry image in Office Live Meeting 2 In My Computer double click Polycom CX5000 Active Speaker Video 3 Compare the images against the blurry image you captured in Office Live Meeting For best results the conference room you are in should have sufficient lighting 4 Ifthe raw video from Polycom CX5000 is clear while the Office Live Meeting video is blurry busy network conditions are causing packets to be dropped To det
26. peaker switching frequency Default White balance setting Auto or Manual Light temperature If white balance setting is Manual then the light temperature will be used Incandescent 2800 K Cool white fluorescent 4100 K Polycom Inc 13 Polycom CX5000 Deployment Guide Lighting frequency Description The lighting frequency can be set to the following values Auto 50 Hz 60 Hz The lighting frequency setting should match the AC power frequency of the deployment location to ensure good video quality If itis set to Auto the device will attempt to detect the frequency from the power source Automatic detection results may vary due to variance in the circuit at the time of detection Table 14 Debugging Settings Factory default The default lighting frequency is determined by the country in which the product is sold See Table 15 for country specific settings For deployment in Japan check the AC power frequency at the location and ensure that Lighting frequency is set accordingly Audio debug logging Enable verbose audio debug logging On or Off Off Video debug logging Toggle verbose video debug logging On or Off System debug logging Toggle verbose system debug logging On or Off Table 15 Default Settings for Individual Countries LCD Display Settings Time Settings Telephony Settings Advanced Settings Display Language Time Zone Flash Timing Lighting Frequency see Table 1 see Table
27. perty Valuel Value2 Value3 Value4 and Value5 columns The Value3 value is the session type which can be one of PcAudio PcVideo or PstnCall When VoIP is used with Polycom CX5000 a PcAudio usage entry is logged with the start time and end time When video streams are used in Polycom CX5000 a PcVideo usage entry is logged with the start time and end time When Polycom CX5000 is used as an analog phone a PstnCall usage entry is logged with the start time end time originating phone number configured in the Polycom CX5000 device configuration and the first digit of the dialed phone number Table 24 Values Used in Usage Logging When Component System emt re vv Wt System Usage Start time End time PstnCall Phone number of First digit of the originating dialed Polycom CX5000 number Logging Type Image Update 32 Polycom Inc Polycom CX5000 Deployment Guide To create a report on usage import the diagnostics log into a database and create a view of all records where Component System and Property Usage Table 25 shows the columns used and values logged when LoggingType Image Update Table 25 Columns and Values Used in Image UpdateLogging Watson Dumps If the Log to the server field is checked in the Logging section of the Polycom CX5000 device configuration the device automatically logs to the same server in case of a crash The dump files are in kdmp format IT Pros can submit these logs to CSS to
28. properly If you are not planning to use the Polycom CX5000 Ethernet port for such purposes do not plug in the Ethernet cable Deployment Best Practices This section contains information about characteristics of the conference room in which the Polycom CX5000 device is deployed For best results ensure your conference room adheres to these characteristics Acoustical Characteristics e Reverberation time RT30 not longer than 300 milliseconds e Background noise less than 50 dBA SPL sound pressure level of background noise e For tables larger than 15feet x 10feet use satellite microphones Lighting Characteristics e No direct sunlight or overhead light shining into the Polycom CX5000 lenses e Lighting fluorescent lighting with diffuser or ambient Lighting at 4100K white color light e Wall color white or other light color e Lighting level at least 300 lux Polycom Inc 19 Polycom CX5000 Deployment Guide 20 Miscellaneous Requirements Maximum room size 25 feet x 15 feet x 10 feet Wired Ethernet to the computer running Microsoft Office Live Meeting Office Communicator 2007 or Microsoft Lync 2010 client for video conferencing No loud projectors or other machines immediately adjacent to the device No loud noises including typing next to the device No clutter around the device to block the microphones Do not drag the device by the system cable Do not pick up the device by the camera head Analog phone line Fol
29. server Ucupdates Uniform resource identifier path URI path on the server with which to empty string communicate Table 11 Logging Settings Log to server Checked or unchecked If checked diagnosticlog Checked data is sent to the server Upload time Time of day at half hour intervals 3 00 AM local time Update interval Every hour Every hour Every day Every Sunday Every Monday Every Tuesday Every Wednesday Every Thursday Every Friday Every Saturday Maximum log size in memory Configurable size of memory reserved for the log 1024 KB 12 Polycom Inc Polycom CX5000 Deployment Guide L Deserpllon O Factorydefauit Factorydefauit oe ee KB Name of the update server Ucupdates Uniform resource identifier path URI path on the server to communicate with empty string Table 12 Power Management Settings Turn off LCD backlight Amount of time in minutes after which the After five minutes device s LCD backlighting is turned off when there is no activity After one minute After five minutes After 10 minutes After 20 minutes After 30 minutes After 45 minutes After 60 minutes After 120 minutes After 180 minutes After 240 minutes After 300 minutes Table 13 Advanced Settings Active speaker detection algorithm The device will use either audio only or both audio Use audio and video and video to detect the current speaker The options are Use audio only Use audio and video Active s
30. ted version of Microsoft Office InfoPath installed To apply new settings to a Polycom CX5000 device 1 Inthe ProgramFiles Polycom CX5000 DeviceManagement directory double click DeviceConfig xsn to launch the InfoPath form Figure 6 shows a portion of this form S Form Microsoft Office InfoPath i File Edit View Insert Format Tools Table Help Ty pe gt iJ 2 im i F GF lel ld as ie Lo CAR MEES A Jo eB z uE 4 VR allel E Polycom CX5000 Room Room name Room size 7 11 people Medium Table size 10 x 5 3 05 m x 1 52 m Lighting Normal Notes 1 Notes 2 Notes 3 Network Device name DHCP enabled IP address Subnet mask Default gateway Preferred DNS server Alternate DNS server Figure 6 InfoPath Form 2 After you change the settings to suit your particular installation save the configuration as RTConfig xml for example to the same directory as CX5000Manage exe The section following this procedure provides details of the InfoPath configuration form 3 Open a command prompt change the directory to the ProgramFiles Polycom CX5000 DeviceManagement directory and type the following command line CX5000Manage exe m img 1i1 config f RTConfig xml 4 Check for any XML parsing errors by running this command CX5000Manage exe m cfg q cfgparseresult 5 If there are no errors proceed to the next step O
31. therwise fix the errors and repeat from step 3 6 Reboot the device by running this command line Cx5000Manage exe m cfg r 8 Polycom Inc Polycom CX5000 Deployment Guide The following tables provide details about the configuration changes that you can make in the InfoPath configuration user interface Table 4 Room Settings Room name A text description at most 63 characters for the empty string conference room Room size The approximate comfortable seating capacity of T 11 people Medium the conference room There are three options 1 6 people Small T 11 people Medium 12 or more people Large Table size The approximate size of the table in the conference 10 x5 3 05 mx 1 52 m room There are three options 5 1 52 m Round 10 x 5 3 05 mx 1 52 m 20 x 5 6 10 m x 1 52 m Lighting A description of the lighting brightness in the conference room There are three options Normal Dark Light Notes 1 Notes 2 Notes 3 Custom fields at most 63 characters each that empty string the administrator can use to tag the devices The values of Room size and Lighting are not currently used by the firmware Polycom Inc 9 Polycom CX5000 Deployment Guide Table 5 Network Settings Device name DHCP enabled IP Address Subnet mask Default gateway Preferred DNS server Alternate DNS server A friendly name at most 63 characters for the device Used in the diagnostics log for tagg
32. this configuration two satellite microphones 2 are shown connected to the Polycom CX5000 device 1 Figure 11 Rectangular table with multiple devices 22 Polycom Inc Polycom CX5000 Deployment Guide Troubleshooting Techniques This section provides several techniques for solving commonly occurring problems and also contains a list of frequently asked questions FAQ If you run into problems using a Polycom CX5000 device the techniques listed here might be of use to you User Troubleshooting Guide Video on monitor and projector are different Symptom The video on a projector differs from what appears on the computer monitor switching between the Active Speaker Video and Panoramic Video views This is a bug in DirectShow The procedure below might be able to help you resolve this problem Resolution 1 Click Start then Control Panel 2 In Control Panel double click Display 3 On the Display Properties page click the Settings tab then Advanced 4 On the monitor s property page click the Troubleshoot tab 5 Decrease hardware acceleration one step at a time and see if the problem disappears Multiple Monitors AE Color Managemert General Adapter Monitor Troubleshoot Are pou having probleme wilh pour graphics hardware These altings can help pou browbleshoot deplayelated problems Hadia accelaration Manually control the level of acceleration and peroumance suppli
33. tp support polycom com PolycomService support us support voice index html Support Polycom Customer Support 800 POLYCOM 765 9266 http support polycom com PolycomService home home htm Online Documentation http support polycom com PolycomService support us support video index html Type CX5000 to search the Knowledge Base Polycom CX5000System Release Notes Polycom CX5000 System Setup Guide Polycom CX5000 System Deployment Guide this document Quick Tips for Using the Polycom CX5000 System Polycom CX5000 System Users Guide Polycom CX5000 System Regulatory Information Safety Notices IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons to include the following Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak SAVE THESE INSTRUCTIONS 34 Polycom Inc
34. w Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw Raw data data data data data data data data data data data data data data data data data data data data data data data data data data data data data data data data data data 31 31 41 27 26 30 36 36 36 36 36 30 35 38 36 30 30 JA 39 39 3 9 53 31 Sp 33 P9 22 40 39 219 AG a8 S Ad 1 vA 1 1 1 1 E 1 f 1 I I 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 F 1 r 1 1 1 1 1 1 1 1 1 1 1 1 FIRMWARE REV NA 1 0 3528 0 FIRMWARE CURRENT REV NA FIRMWARE FACTORY REV NA 1 0 3528 0 POS MRE ya a den OU Sua OnE PpEOSLT Vereton NAY dU Re Oe AO Spe Aa oO ee OI Oey ETHO SES Nae DONE O0XFFFFFFFF ETH1 TEST NOT DONE O0XFFFFFFFF VDSP ENUM STATUS PASS 0x30000 USBE ENUM STATUS PASS 0x30001 USBH ENUM STATUS PASS 0x30002 el Ce VAR er Noo Oo Ol Gulley TLOUCHC Tit VER TEP PAS S oe UDO OGS NORFLASH VERIFY FAIL 0XxFFFFFFFF NANDFLASH VERIFY PASS 0x60000 Puch VEU er Woo ea ClO SDRAM TEST PASS 0x80000 System Cable PASS 0x90000 UFN1 Initialize PASS 0x00000000 HCD Tmitialrize PASS 0x00000000 HCD3 Initialize PASS 0x00000000 Display Hardware PASS Initia
35. working copy is erased The device then boots the read only factory firmware The purpose of the factory firmware copy is to allow the user to update the Polycom CX5000 device with current firmware revisions without having to return the device to the factory If you forget your device password or the firmware images have become corrupted due to a power outage for example you can perform a factory reset To perform a factory reset 1 Press and hold down the On Off Hook button 2 While still holding down the On Off Hook button press and then release the Reset button at the back of the device You will see a screen that prompts you Figure 7 to confirm that you want to continue with the reset or to continue without resetting Hold Flash button to reset ra Press Mute button to continue without resetting Please confirm if you want to reset the device to factory default Figure 7 Reset Screen 3 Press the Flash Conference button to proceed with the reset or press the Mute button to continue without resetting Hold the Flash Conference button 7 until the device LED lights start to blink If you do not hold this button long enough the factory reset will not occur and the device will reboot 4 After you perform a factory reset apply the latest Polycom CX5000 firmware to the device to ensure the most secure operation and best performance After a factory reset you will Polycom Inc Polycom CX5000 Deplo
36. xzan tec sannesoencttonanes veances a 2 IIOMIMALION Al SCC Ws atawrctesesten steer ceseac a decease neaneuas ates 3 Diagnostics SCHECMN ccnvsterintoelawonosecdiGuntewenioslccdniawte E 4 DEVICE CONTISUTGLON niesen a ar e d a Mariel wiacnees 5 System Requirements for the Polycom CX5000 Device Computer 55 5 Installing the Polycom CX5000 Device Management Tool csccceseeeeeeeeees 5 Connecting the Polycom CX5000 Device to the COMpuUter a ssnssnnnnnnnnnnnnernnrnnne 6 Using CXSQOOMaN ASC CXC eti diet ete eee eee 6 Configuring the Polycom CX5000 DeVICE ccccseseeeeeeeeeecesseeeeaseeeesaseeeeaueeees 8 COMIMOn COMNBULATION NASKS alec wucivsteas merch E 17 Device Management Best Practices cccccescccesecseeeeseeeeseseeeeaeeeseeeesaeeeeeaeeeseeeses 19 SECUMILY BOSE Prac UC ES eaea aeie tiostutsun aa aa arae adeeb 19 DEDIOVIMENL BEST P ACCES auc n a eae a ai 19 EDIOVIMENL SCON ANOS orea a bean teates 20 TROUDIESNOOUING TECHNIC USS muria E ccbateuts 23 User Troubleshooting GUIJO rarr aa a E RAN 23 Frequently Asked OUCSHONS seacreossicneciacccouaeses cearseasectcesanenttancaiuegntin Gubteetmaeutasias 25 interpreung tne DIASNOSUCS LOSS srie eedestes a N 26 KNOWN 1OOIS ISSUCS suinicwndtassiqredarieatoswaldneminaccudiencs dunn i Ea 34 Regulatory IMOTIMN AOS esee r a r a rS 34 Ao A A te eT Se BE PRT E E E E ET ee E E 34 oale V NOUCO S at e e a a a a a 34 Polycom Inc iii Polycom CX5000 Deployment
37. yment Guide need to reapply the device configuration for your device Failure to apply the latest Polycom CX5000 firmware after a factory reset can result in the device becoming non compliant with telephony regulations in your country or region Any liability resulting from failure to apply the latest firmware upgrade is the responsibility of the end user Reset the Device Password 1 As a security best practice change the device password from its default setting by running the following command line eS 00 0Menagesexce mMm Cig p 2 You will be prompted to enter the existing password enter the new password and then re enter the new password The password consists of ANSI characters and must be at least one character but no more than 15 characters Upload the Diagnostics Logs The following command line flushes diagnostic logs on the Polycom CX5000 device and sends them to the image update server exs000Manage exe Mm diag l lush Device Management Best Practices Do not copy and paste CX5000Manage exe commands that come in e mail or from documents Text from these kinds of documents often contains special characters that can be misinterpreted by CX5000Manage exe Typing the command directly into a command prompt is always preferred Security Best Practices If you plan to use the Polycom CX5000 Ethernet port for remote configuration of the device diagnostics logging or automatic image update ensure the device is configured
38. ystem includes audio health Pass or Fail whether satellite microphones are connected the currently most active microphone and active media e Video subsystem includes the camera ID camera health Pass or Fail white balancing settings lighting frequency and active media e System includes the URL of the update server the current time the time of the last update the time zone and system health Pass or Fail e Network subsystem includes the IP address for the Polycom CX5000 device subnet mask the IP address of the default gateway and the IP address of the DNS server If you encounter problems with a Polycom CX5000 device the hardware diagnostics screens audio video and system should be the first place you check Figure 4 Diagnostics Screen 4 Polycom Inc Polycom CX5000 Deployment Guide Device Configuration This section summarizes the device configuration functionality of Polycom CX5000 System Requirements for the Polycom CX5000 Device Computer Operating system Windows XP SP2 or later 32 bit only Windows Vista 32 bit or 64 bit or Windows 7 32 bit or 64 bit CPU Speed 2 0 GHz or higher RAM 2 GB or higher Video card RAM 128 MB or higher Microsoft Office InfoPath 2003 or later to edit the device configuration USB 2 0 port Installing the Polycom CX5000 Device Management Tool Before you can configure the Polycom CX5000 device you must install the Polycom CX5000 Device
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