Clarity Troubleshooting and Configuration Manual
Contents
1. Primary DNS 192 168 0 50 Tertiary DNS J Secondary DNS DNS search path Active profile Common 7 Restart the network Go to Applications System Tools Terminal enter service network restart then press Enter 2007 2008 6 of 22 Document CLY 02A Rev C Confidential and Proprietary Property of iCRco Inc July 8 2010 Clarity PACSIM Configuration amp Troubleshooting Manual 3 2 Setting the hostname The user may access ClarityPACS using a domain name but the network must be properly configured This is beyond the control of iCRco For universal access use the IP address 3 2 1 COlarity1 Windows 1 Go to Start Control Panel System 2 Click on the Computer Name tab then click the Change button 3 In the Computer Name dialog enter the desired hostname 4 Click OK to apply the changes 3 2 2 Clarity and ClarityE Linux Go to System Administration Network Click on the DNS tab 1 2 3 In the Hostname field enter the desired hostname 4 Go to File Save to save the changes 5 The network interface must be restarted to make the changes take effect Go to Applications System Tools Terminal 6 In the terminal enter service network restart 3 3 Determining the Clarity Archive hostname The user may access ClarityPACS using a domain name but the network must be properly configured This is beyond the2. FILM SIZE ID tag provides the size of the Film that can be used to print an image The attribute resolution 8256 9888 are the dimesnions of the film in pixels These Film Sizes of 14INX17IN 11INX14IN 10INX12IN 8INX10IN are specified by option resolution 8256 9888 gt 14INX17IN lt option gt option resolution 6464 8096 gt 11INX14IN lt option gt option resolution 5856 6864 gt 10INX12IN lt option gt lt option resolution 4640 5680 gt 8INXLOIN lt option gt The tag lt MEDIUM_TYPE gt describes the type of film used for printing which can be Paper Blue Film or Clear Film This information is given by lt option gt PAPER lt option gt lt option gt BLUE FILM lt option gt lt option gt CLEAR FILM lt option gt The tag FILM DESTINATION defines the number and type of tray supported by the printer This can be a Magazine a Processor or a Bin This information is given by lt option gt MAGAZINE lt option gt lt option gt PROCESSOR lt option gt lt option gt BIN_1 lt option gt lt option gt BIN_2 lt option gt lt option gt BIN_3 lt option gt The EMPTY IMAGE DENSITY defines the Empty Image Density of a Film The Empty Image Density can be chosen as Black White or a number between 0 and 400 which represents the desired density in hundredths of Optical Density units This information is given by lt option gt B
3. eoe tes doe a b E unes 12 AAD Attributes 2 onc eee bk ERIS Rem f 9b le eee bas A 12 BD PROPOLIS aia tec a a ae ce Vie OR Na eee S ee LS Se PEE 14 5 Maintenance amp Upgrades 15 5 1 Upgrading the Clarity Viewer os e acp Pose E ee ERE d 15 5 1 1 Clarity Windows ue SQ one dg eO ute a e e RH 15 5 1 2 Clarity and ClantyE Linux uices a Ss Be x X Ep 15 2007 2008 viii of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 52 Backi g Up cueste ure ues Wo Ite cg exe E CER ERROR ak ae e SE ILL 18 5 221 Clarity Windows 24 doe Rug Ges whe Ue Ae Ss 18 5 2 2 Clarity and ClarityE Linux s Ese see Ba ED SS 18 5 3 Uninstalling Clarity Viewer on a Viewer Workstation 18 6 Trouble Shooting 19 61 Introduction uvm wee AA ae dope gre Ba MURUS WS 19 6 2 DhabHOSIs Dass di DO opos MU BR ER ee d Pac ULIS eo Dae Tete dota 19 6 2 1 Pre IroubleShooting Questions llle 19 637 Trouble Shootin 623 auos ode Sale See gue d mec p S aue reto 20 A Appendix 22 A l Clarity and ClarityE Linux is Stuck At GRUB Boot Menu 22 A 2 Advanced DICOM Print Application Malfunctioning 22 2007 2008 ix of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 1 Introduction 1 1 Overv
4. serial number as originally affixed to the product Any modifica tion to the iCRco serial number tag or its attachment to the product shall immediately void the warranty This warranty is non transferable and subsequent owners must contact iCRco to establish if the equipment is eligible for an extended warranty THERE ARE NO WARRANTIES EXPRESS OR IMPLIED WITH RESPECT TO ANY iCRco PRODUCT OTHER THAN AS SPECIFICALLY SET FORTH HEREIN AND iCRco SPECIF ICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANT ABILITY FITNESS FOR A PARTICULAR PURPOSE AND SATISFACTORY QUALITY ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE INITIAL WARRANTY PERIOD AND NO WAR RANTIES EXPRESS OR IMPLIED WILL APPLY AFTER THIS PERIOD ALL INFORMA TION SPECIFICATIONS PRICES AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE Limitation of Remedies and Liability Exclusion of Damages The exclusive remedy for any defective product is limited to the repair or replacement of the defective product iCRco shall have a reasonable time after determining that a defective product exists to repair or replace a defective product iCRco s entire liability for any product is limited to the actual purchase price for the product This limitation applies even if iCRco cannot or does not repair or replace any defective product IN NO EVENT WILL iCRco BE LIABLE FOR ANY GENERAL SPECIAL CONSEQUEN TIAL OR INCIDENT
5. CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACSIM Configuration amp Troubleshooting Manual Ethernet Device General Route Hardware Device Nickname Erf E Controlled by NetworkManager Activate device when computer starts 7 Allow all users to enable and disable the device Enable IPv6 configuration for this interface Automatically obtain IP address settings with Statically set IP addresses Manual IP Address Settings Address 192 168 0 8 Subnet mask 255 255 255 0 Default gateway address 192 168 0 254 O setmTU to 1500 S Qoa ox 5 In the Network Configuration dialog click on the DNS tab Network Configuration File Profile Help 9g A amp New Edit Copy Activate Deactivate Devices Hardware DNS Hosts a to You may configure network devices associated with a o physical hardware here Multiple logical devices can be associated with a single piece of hardware Profile Status Device Nickname Type Active profile Common 6 In the DNS tab enter the relevant DNS information then go to File Save to save the changes Network Configuration File Profile Help Devices Hardware DNS Hosts You may configure the system s hostname domain name servers and search domain Name servers are used to look up other hosts on the network Hostname democlarityplus
6. be referred to as iCR dual unit throughout this document iCR 1000 Dual iCR 2600 Dual iCR Vet Dual iCR Chiro Dual Any one of the following iCR products will be referred to as iCR desktop unit throughout this document iCR VertX The iDR Swill be referred to as the DR unit throughout this document 2007 2008 i of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual Contact Information iCRco Inc Address Phone Fax Email Web iCRco Inc Address Phone Email Web USA 2580 West 237 Street Torrance CA 90505 1 310 921 9559 1 310 542 7236 info icrcompany com http www icrcompany com Europe 31a Ridlerstrasse 80339 Munich Germany 49 89 2555 757 150 info icrcompany com http www icrcompany com iCRco Clarity Information Please Enter the details of the iCRco Clarity system here Serial Number Date Purchased Interface Type USB 2 0 2007 2008 ii of 22 Confidential and Proprietary Property of iCRco Inc Document CLY 02A Rev C July 8 2010 Clarity PACSIM Configuration amp Troubleshooting Manual Safety Information Read and understand the installation and operating instructions before starting the iCRco Clarity Fi C oos US Headquarters European Office iCRco Inc iCRco Europe GmbH 2580 West 237th Street Ridlers
7. items folder Thu 05 Jun 2008 09 15 23 AM PDT b 3 doc 4 items folder Thu 05 Jun 2008 09 15 26 AM PDT b an lib 11 items folder Thu 05 Jun 2008 09 15 25 AM PDT M an server litem folder Thu 05 Jun 2008 09 15 26 AM PDT v E default m 10 items folder Thu 25 Sep 2008 02 13 01 PM PDT b 7 archive 2 items folder Fri 26 Sep 2008 09 48 49 AM PDT b E conf 36 items folder Tue 25 Nov 2008 03 37 55 PM PST b fa data litem folder Tue 09 Dec 2008 11 58 04 AM PST v E deploy dum 102 items folder Tue 02 Dec 2008 10 59 34 AM PST b ag clarityarchive war 49 items folder Wed 11 Jun 2008 09 23 55 AM PDT b 3 ejb3 deployer 3 items folder Thu 05 Jun 2008 09 15 32 AM PDT b an http invoker sar 2 items folder Thu 05 Jun 2008 09 15 36 AM PDT gH icrco view 17 items folder Tue 0 ec 08 11 00 13 AM PST b a jboss aop jdk50 deployer 5 items folder Thu 05 Jun 2008 09 15 32 AM PDT m4 ees Em Be ae ES 7 In the deploy folder copy over the new versions of icrco viewer war and icrco viewer services war The system will ask if the files should be over written Choose Yes 8 Start the Clarity service Return to the Terminal window then enter service clarity start root democlarityplus File Edit View Terminal Tabs Help 2007 2008 17 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 5 2 Backing up 5 2 1 COlarity1 Windows iCRco provid
8. 8443 and 11112 and UDP port 137 should be open 6 Is the Operating System and Java up to date 7 Windows only Is the java home path amp system variables set correctly On the Clarity Viewer Workstation 1 Is the workstation on the same domain network as the server 2 Is the Operating System amp Java up to date On the Acquisition Workstation 1 Is the Acquisition Workstation on the same domain network as the server 2 Is the Acquisition Workstation on a static IP address 3 Arethe AE Titles amp network information configured correctly for both the workstation amp server 6 3 Trouble Shooting A WARNING If you are uncomfortable using the Windows Command Prompt or Linux Terminal you should contact iCRco Customer Support iCRco is NOT responsible for any data loss or damage due to incorrect trouble shooting procedures iCRco recommends that the user make a backup of all critical data before beginning the trouble shooting process The most effective way to trouble shoot the Clarity software suite once the Pre Trouble Shooting Questions have been exhausted is to inspect the server log files The quickest way to do so is by monitoring the logs using the terminal On Windows this means installing Cygwin available at http cygwin com The user can launch Cygwin like a normal program Go to Start Programs Cygwin once the program is installed On Linux you can use the Terminal which is installed already Go to
9. AL DAMAGES including but not limited to damages related to the loss of use loss of recorded product the installation of replacement product or any inspection testing or redesign caused by any defect or by the repair or replacement of any product arising from a defect in any product This exclusion of damages applies even if the customer advises iCRco or an iCRco dealer of the possibility of such damages This limitation of remedies also applies to claims against any suppliers or dealers of iCRco iCRco and its suppliers and dealers limitations of remedies are not cumulative Such suppliers and dealers are 2007 2008 vi of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual intended beneficiaries of this limitation iCRco is not liable for any claim by or against the customer arising from a third party claim Revision History Revision Author Date A MS 2009 04 06 B MS 2010 03 03 MS 2010 07 08 2007 2008 Confidential and Proprietary Property of iCRco Inc Notes Initial Release Updated with 1 3 features Added CE and FDA approval label vii of 22 Document CLY 02A Rev C July 8 2010 Clarity PACS Configuration amp Troubleshooting Manual Contents Foreword i Contact Information ss ee c4 PAS seep Ae REM EE PG ERR ii Daleby Information s soes d eu en Paca E AE ei EEN iii ICR Wartanty
10. Applications System Tools Terminal Please document the steps taken to create the error The user will need to repeat these steps that produced the error in order to view the server output in the log file It is also important to be able to accurately describe and reproduce the error when contacting technical support 2007 2008 20 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACSIM Configuration amp Troubleshooting Manual Once the Terminal is open the user will need to 1 Change directories to the location of the log file a On Windows type cd cygdrive c icrco dcm4chee mysq1 2 13 4 server default log b On Linux type cd clarity server default log 2 Once in the directory where the log files are located type tail f x Simultaneously holding the Ctrl C will halt the tail command 3 The terminal will display the last few lines of the log file and will display new lines as they are written to the log 4 Repeat the steps that produced the error i e try and DICOM send an image open the Viewer etc and watch the terminal for errors 5 Anerror in the server log looks like this 2009 02 16 11 29 43 478 ERROR with the date and time then the message type in this case it is ERROR 6 The next part of the log file will tell the user where the error is occurring This information is presented in square brackets like this com icr
11. CLARITY CONFIGURATION AND TROUBLESHOOTING MANUAL Clarity PACS Configuration amp Troubleshooting Manual Foreword Proprietary Notice and Disclaimer The information herein disclosed is the property of iCRco Inc Information in this docu ment is subject to change without notice and does not represent a commitment by iCRco to incorporate changes or improvements in units previously sold or shipped No part of this document may be reproduced or transmitted in any form electronic or mechanical including photocopying and recording for any purpose other than the purchaser s own use without the express written permission of iCRco Copyright Copyright iCRco Inc 2003 2010 All rights reserved Trademarks iCR 2600 8 iCR 1000 iCR 1000 Dual iCR 2600 CR 2600 Dual CR 2600SF iCR Vet S iCR CR Vet Dual CR Mobile iCR 1 D iCR Chiro iCR Chiro Dual iCR 3600 iCR 3600SF iCR VERTX iDR www icrcompany com and QPC XSCAN32 are the trademarks of iCRco All other trademarks are the property of their respective owners and are hereby acknowledged Terms Any one of the following iCR products will be referred to as the CR unit throughout this document iCR 1000 8 iCR 1000 Dual amp iCR 2600 iCR 2600 Dual iCR 2600SF iCR 3600 8 iCR Vet iCR Vet Dual iCR Mobile iCR 1 D iCR Chiro iCR Chiro Dual iCR VERTX Any one of the following iCR products will
12. LACK lt option gt lt option gt WHITE lt option gt option 0 400 option The lt POLARITY gt tag provides an option to choose Normal or Reverse polarity The default value is Normal This information is given by lt option gt NORMAL lt option gt lt option gt REVERSE lt option gt 2007 2008 13 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual The PIXEL REPRESENTATION defines the Pixel Representation as either 2 s comple ment or unsigned The value can be either 0 or 1 By default it is 0 This information is given by the following tags lt option gt 0 lt option gt lt option gt 1 lt option gt 4 5 Properties The lt PROPERTIES gt portion of the Configuration file describes the parameters of the Printer which include the maximum number of copies the printer can print at a time 99 the maximum number of concurrent associations the number of computers using this Printer at one time 8 the maximum Protocol Data Unit PDU value which can go upto 65535 the default printer option This information is provided in the following tags MAX COPIES value 99 gt DEFAULT PRINTER boolean false MAX ASSOCIATIONS value 24 MAX PDU value 16384 gt 2007 2008 14 of 22 Document CLY 02A Rev C Confidential and Proprieta
13. Secere Se orang Baa sog be qoe Su gh era E ae Geet Bi iii 1 Introduction Tel COV OCRVIEW oe 8 oe a ae ine dua a aea Foo Ogre ae ee Dd 1 2 System Requirements 2 3 Configuration 3 3 1 Static IP Configuration an cee e E eee Eee SE eS 3 3 1 1 Clarity 1 Windows 39d vu Bie Ba ED e d 3 3 1 2 Clarity and ClarityE Linux ok se yo E TRUE EE E 5 0 2 Setting th hosthiame actu reep se eX ES COUES Ce QE Xue E 7 3 2 1 Clarity WINdOWS ie ace Roles rp dre Gs re DARE ehe S 7 3 2 2 Clarity and ClarityE Linux 4 cok gee aac RR IRR RR 7 3 3 Determining the Clarity Archive hostname iss 7 3 3 1 Clarity1 Windows oaaae UR OON UR ERREUR 7 2 92 Clarity and ClantyE Linux o acce aou tere tek wey 4 8 3 4 la nchjnlp Configuration Lu ares Re Roe ee arre Cede e eoe tm 8 941 Clarity i Windows dc oe eie Pe ORE qe ok peque 8 342 Clarity and ClarityE Linux s eomm Ree 9 mo Logging lii uva ee cos eue ates eoe ture d e cus d 9 3 6 Adding aN w AE Title aint meh be ese eene xr a 9 3 7 Adding Users Go ole Se Qr decade eM ARTT meat x 10 3 8 TAL CCODTIBUDABORN 3 4 20s feit e eoe ee oes Rp Bee E PERS 10 4 Clarity Elements DICOM Print Tool Configuration 11 4 1 SOVERVICW 3 ut se sen ge Snes a sr ene xq mr ove dieto hited 11 4 2 Configuration File Location zs ww eae AREE Roues 11 4 3 Example Configuration File 22 wed ARE x BES 11 4 4 Contents of the Configuration File s voL rs 12 4 4 1 Configuration Name ax art oes
14. are and software are covered from the date of purchase This limited warranty solely applies to new products manufactured by or for iCRco and originally purchased from iCRco or an authorized dealer of iCRco products for your own use In addition an extended warranty is available for most new and recently purchased iCRco products for an additional charge Hardware Limited Warranty iCRco warrants its hardware products to be free of defects in materials and workmanship for a period of one 1 year from the date of original shipment from iCRco subject to the limitations set forth herein If a product proves to be defective in material or workmanship during the warranty period iCRco will at its sole option repair or replace the product with a similar product Repaired and replacement products may be or include refurbished or remanufactured parts Any replacement item assumes the remaining warranty period of the original product iCRco provides no warranty for any third party hardware or software included with any product or later acquired Software Limited Warranty Support iCRco warrants that its QPC XSCAN32 Captera and or ClarityPACS software originally provided with any product will substantially conform to iCRco s specifications and that the media not including hard drives on which the software is furnished will be free from defects in materials and workmanship under normal use for a period of one 1 year from the date of original shipment fr
15. co services This particular error message indicates that there is some problem with the daemons that run the Clarity Archive 7 Once the user has located the source and type of the error the user may try and institute a fix The user may also find it useful to search the log for errors This can also be done from the terminal by issuing the command cat server log grep ERROR then the terminal will return a list or errors from the log file 2007 2008 21 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual A Appendix A 1 Clarity and ClarityE Linux is Stuck At GRUB Boot Menu If Linux based Clarity Archive server does not boot and is stuck on grub boot menu follow these instructions to complete the boot sequence 1 2 Type root hd0 0 then press Enter and a confirmation message should appear Type kernel vmlinuz Before pressing enter press the Tab key to auto complete the file name If options are provided choose the filename with the highest number i e 2 6 25 instead of 2 6 14 Once the file name is complete it will end with x86 64 press Enter Type initrd initrd Again hit TAB to complete the file name If presented with options choose the file name with the same numbered version as in the last step For example if the file name used in step 2 is vmlinuz 2 6 27 5 41 fc9 x86_64 choose t
16. control of iCRco For universal access use the IP address 3 3 1 Clarity1 Windows On the computer running the Clarity Archive 1 Go to Start Run and enter cmd in the Run dialog box 2 In the Windows Command Prompt enter hostname then hit the Enter key 3 The hostname will be returned 2007 2008 7 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACSIM Configuration amp Troubleshooting Manual 3 3 2 Clarity and ClarityE Linux On the computer running the Clarity Archive 1 Go to Applications System Tools Terminal 2 In the Terminal window enter hostname then hit the Enter key 3 The hostname will be returned 3 4 launch jnlp Configuration The launch jnlp file needs to be configured to point to the right IP address for the Clarity Archive 3 4 1 Olarity1 Windows Go to Start All Programs Clarity Archive JNLP Configuration If the Viewer does not launch after the JNLP Configuration utility has been run continue 1 Go to C icrco dcem4chee mysql server default deploy icrco viewer war 2 Locate the launch jnlp 3 Open launch jnlp with a text editor e g Notepad or Wordpad Do not use Microsoft Word or another word processor 4 Locate the string near the top of the file jnlp spec 1 0 codebase https IPADDRESS 8443 icrco viewer gt and replace IPADDRESS with the IP address of computer 5 L
17. ed and should be kept for moving and or shipping the product Approved packaging my also be purchased from iCRco for an additional charge iCRco shall have no liability nor responsibility for warranty service to any product that is not shipped in an iCRco approved shipping container or that is damaged from incorrect packaging or damaged during shipping 2007 2008 v of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual Additional Warranty Limitations and Extent of Warranty This warranty does not apply if the product has been damaged by accident misuse or abuse In addition warranty service does not include the repair of failures or defects caused by unauthorized attachments to any iCRco product unsuitable physical or operating environment maintenance or repair by anyone other than iCRco or the iCRco authorized dealer that sold the product operation of a product beyond its duty cycle use of the product outside of its specifications the use of supplies parts materials software or interfaces not furnished authorized or recommended by iCRco If the product including any software has been opened tampered with modified or altered in any way without written authorization by iCRco the warranty will no longer apply This warranty applies only to products manufactured by or for iCRco and that can be identified by an iCRco
18. es one 1 500 GB external drive for back ups with the purchase of a Clarity system The Clarityl uses Windows XP s built in back up feature located at Start Programs Accessories System Tools Backup Friday at 11 55 PM is a full back up while Saturday to Thursday performs an incremental back up The user may change the back up schedule by using the Windows Backup program though iCRco recommends not changing the default backup scheme 5 2 2 Clarity and ClarityE Linux iCRco provides one 1 500 GB external drive for backups with the purchase of a Clarity system The Clarity and ClarityE runs a cron job each night to perform a backup to the external drive which is mounted in backup In addition a cron job is also run once each hour to ensure that the external drive is mounted to backup Thus the user need only apply power to the external drive and the system will mount and perform a backup with no user intervention A full backup is performed Sunday morning at 4 a m while an incremental backup is made Monday to Saturday In addition a full backup is taken on the first day of every month In addition a nightly MySOL dump of the database is done before the regular back up 5 3 Uninstalling Clarity Viewer on a Viewer Workstation To uninstall the Clarity Viewer go to Start Control Panel Add or Remove Programs then locate the iCRco Clarity program and click Remove 2007 2008 18 of 22 Document CLY 02A Rev C Co
19. gt 10INX12IN DOUBLE lt option gt lt option resolution 2404 2916 gt 10INX12IN STANDARD lt option gt lt option resolution 2460 3522 gt 10INX14IN STANDARD lt option gt lt option resolution 6883 8339 gt 14INX17IN DOUBLE lt option gt lt FILM_SIZE_ID gt MEDIUM TYPE option BLUE FILM lt option gt lt option gt CLEAR FILM lt option gt lt MEDIUM_TYPE gt FILM DESTINATION 2007 2008 11 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual lt option gt BIN_1 lt option gt lt option gt BIN_2 lt option gt lt option gt BIN_3 lt option gt lt option gt BIN_4 lt option gt lt option gt PROCESSOR lt option gt lt FILM_DESTINATION gt EMPTY IMAGE DENSITY lt POLARITY gt lt option gt NORMAL lt option gt lt option gt REVERSE lt option gt lt POLARITY gt PIXEL REPRESENTATION option 0 option PIXEL REPRESENTATION lt ATTRIBUTES gt lt PROPERTIES gt lt MAX_COPIES value 99 gt lt DEFAULT_PRINTER boolean false gt lt MAX_ASSOCIATIONS value 10 gt lt lt MAX_PDU value 32000 gt DPI value 508 gt lt PROPERTIES gt CONFIGURATION 4 4 Contents of the Configuration File The Configuration file can only contain valid XML content Options and attrib
20. he file named initd 2 6 27 5 41 fc9 x86_64 img in this step Make sure the file ends with img Hit ENTER when the name fully appears on the input line Type boot then press Enter the system should boot as normal A 2 Advanced DICOM Print Application Malfunctioning If the User is attempting to print via the Advanced DICOM Print application but the application is malfunctioning execute the following 1 Quit the Clarity Viewer 2 Using Windows Explorer navigate to C NicrcoV 3 Locate the Print folder 4 5 Remove the Print folder Re launch the Clarity Viewer 2007 2008 22 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc
21. iew The iCRco Clarity Archive is available either embedded with the CR acquisition com puter on Windows XP or on a standalone server on Linux that can be configured for additional modalities and viewers as needed Clarity Archive provides full DICOM storage and retrieval services and allows DICOM compliant software to retrieve or view the images over the network Clarity Viewer M is a web enabled image viewer with a rich set of viewing and annotation tools For the purposes of this document Clarity Archive will refer to the set of databases and program files that make up the Clarity Archive the term Server will refer to the hardware and operating system software Windows or Linux that Clarity Archive runs on In the case where commands relating to the operating system are platform specific it will be noted Clarity Viewer will refer to the Clarity Viewer software the term Client will refer to the hardware and operating system the Clarity Viewer runs on The term Acquisition Station will refer to any computer running DICOM compliant software OPC XSCAN32 Traumacad etc that can send query or retrieve to from Clarity ArchivelM 2007 2008 1 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACSIM Configuration amp Troubleshooting Manual 2 System Requirements Server e network connection e static IP address e firewall TCP
22. ill need a DICOM target and a new AE Title will need to be configured in the Clarity Archive web administration 2007 2008 4 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACSIM Configuration amp Troubleshooting Manual 3 1 2 Clarity and ClarityE Linux 1 Go to System Administration Network System E 6 st Preferences Authentication 8 Help x Date amp Time About GNOME Jl pispla o6 About Fedora PSY Sie Firewall About this Computer B A Network Lock Screen Network Device R Log Out clarity Printing Shut Down Ga SELinux Management 2 A dialog box will ask for the root password root is the Linux equivalent of a Windows Administrator account Enter the root password 3 Highlight the Device eth0 then click Edit E Network Configuration File Profile Help S a amp New Edit Copy Activate Deactivate Devices Hardware DNS Hosts You may configure network devices associated with d o physical hardware here Multiple logical devices can be a associated with a single piece of hardware Profile Status Device Nickname Type Active profile Common 4 Select Statically Set IP Address then enter the desired IP Address Subnet Mask and Default Gateway Then click OK to save the changes 2007 2008 5 of 22 Document
23. inux Policy Generation Tool 3 SELinux Troubleshooter B System Log E System Monitor Terminal Use the comma 2 Gain root access To gain root access enter su inthe Terminal then press Enter The Terminal will then ask for the password which is clarity2008 by default all lower case letters then press Enter again after the password has been entered clarity democlarityplus File Edit View Terminal Tabs Help 3 When the user has root access the terminal should look like the one pictured below with root instead of clarity clarity democlarityplus home clarity File Edit View Terminal Tabs Help 4 Stop the Clarity service Enter service clarity stop in the Terminal then press Enter Do not close the Terminal window root democliarityplus File Edit View Terminal Tabs Help 5 Locate the clarity folder in the root directory Go to Places Computer 2007 2008 16 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACSIM Configuration amp Troubleshooting Manual Places Home Folder Desktop ry Documents GJ Music f Pictures fj videos CJ Download 9 CD DVD Creator 6 Navigate to clarity default deploy m j File Edit View Places Help Name v Size Type Date Modified la v E clarity dium 6 items folder Thu 05 Jun 2008 09 16 33 AM PDT b E bin 36 items folder Mon 24 Nov 2008 02 26 24 PM PST b E client 2
24. l iCRco s customer support at 310 921 9559 In order to evaluate a warranty service request iCRco requires the following infor mation the iCRco serial number of the product a detailed description of the problem customer name and contact information product location and operating conditions a copy of the purchase documents and sufficient information and authorization including a liabil ity release as to any loss of data that should always be backed up software or network injury or downtime allowing iCRco technicians remote access to the product Product may not be returned to iCRco without first obtaining a Return Material Authorization RMA number from iCRco Prior to providing an RMA iCRco may require remote access to the product If iCRco determines that the product may be defective is under warranty and necessitates a return to iCRco for service an RMA number and instructions for return of the product will be given iCRco is not responsible for any unauthorized returned product i e one for which an RMA number has not been issued by iCRco Warranty service requires all authorized returns be shipped to the iCRco factory prepaid and insured All such authorized returns are the customer s responsibility For products sold and located within the United States iCRco will pay for return shipping Products being returned are only to be shipped in iCRco approved shipping containers The original box and packaging materials are approv
25. lt argument gt lt argument gt 8443 lt argument gt 5 Save the file 3 5 Logging In 1 Open the Firefox web browser preferred or Internet Explorer 2 Enter https IPADDRESS 8443 clarityarchive in the browser s address bar where IPADDRESS is the IP address or IP address of the computer running the Clarity Archive The user will have to accept the browser security warnings to get to the Archive Login page 3 Atthe login page enter the user name amp password 3 6 Adding a New AE Title 1 Click on the AE Management link in the main navigation bar 2 Click on the New AET button Haze 3 Enter the AE Title IP Address amp Port number for the new AE Title 2007 2008 9 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACSIM Configuration amp Troubleshooting Manual 4 Click the Create button to complete the AE Title setup 5 Click the Echo button NA to test the new AE Title For DICOM compliant software to retrieve from the Clarity Archive a properly configured AE Title in the client program is required Please consult the user manual for your particular software to configure an AE Title 3 7 Adding Users 1 Click on the User Admin link in the main navigation bar 2 Click on the New User button ex 3 Enter the new user name amp password then grant the user privileges by checking the desired boxes For new Users only using the Clarity Viewe
26. net from that PC and only if the customer agrees iCRco shall have no liability in connection with its support efforts Remote login software allows iCRco technical support to remotely 2007 2008 iv of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual access the customer s PC via the Internet for the purposes of rendering technical support Please note that this warranty including software support does not include computer hardware third party software or operating system or network issues which are outside the control of iCRco Warranty Product Technical Requirements iCRco requires that all DR CR Scanner and or products requiring PCs be fitted and installed with a 1500VA 1500W uninterruptible power supply UPS iCRco recommends the APC 1000 specification UPS or equivalent For warranty evaluation and service iCRco requires the customer to provide an Internet connection DSL or Dial up or the minimum of a phone line accessible by an extension cord to the product enabling iCRco technicians to perform remote diagnostics on installed equipment In addition each iCRco product must be installed maintained and operated in accordance with the respective product manual Failure to comply with these requirements will result in a voided warranty claim Requesting Warranty Service For information on obtaining warranty service cal
27. nfidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 6 Trouble Shooting 6 1 Introduction The cause of some errors may be obvious In these cases the Technician may proceed directly to the fix Before beginning an investigation it is a good practice to record as much information about the current state of the system as possible This information may include but is not limited to symptoms conditions under which symptoms exist network settings amp general network configuration when the system was last functional and any recent changes made to the system Normal generic troubleshooting techniques apply with knowledge of the system isolate the failure to a particular subsystem With knowledge of the subsystem trace the symptom back to its cause In many cases this solves the problem or provides clues as to the cause The iCRco Clarity PACS system is most easily thought of as two pieces of software the Clarity Archive amp the Clarity Viewer The Clarity Archive available as an embedded system Windows XP or on a stand alone server Linux stores DICOM compliant medical grade images and allows DICOM compliant client software to retrieve or view the images over the network The Clarity Viewer is a networked image viewer with a feature rich set of annotation amp manipulation tools For purposes of troubleshooting it is easiest to think of these two inter rela
28. ocate the string application desc main class com icrco ui client Application gt and enter the IP address of the system in the second and third argument strings like this application desc main class com icrco ui client Application gt lt argument gt https lt argument gt lt argument gt IP ADDRESS lt argument gt lt argument gt IP ADDRESS lt argument gt lt argument gt 8443 lt argument gt 6 Save the file 2007 2008 8 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACSIM Configuration amp Troubleshooting Manual 3 4 2 Clarity and ClarityE Linux On Linux the file will need to be edited by hand 1 Go to clarity server default deploy icrco viewer war 2 Locate the launch jnlp inside the icrco viewer war folder Right click the launch jnlp file then choose Open in Text Editor 3 Locate the string near the top of the file jnlp spec 1 0 codebase https IPADDRESS 8443 icrco viewer gt and replace IPADDRESS with the IP address of the computer 4 Locate the string application desc main class com icrco ui client Application gt and enter the IP address of the system in the second and third argument strings like this application desc main class com icrco ui client Application gt lt argument gt https lt argument gt lt argument gt IPADDRESS lt argument gt lt argument gt IPADDRESS
29. om iCRco iCRco s sole obligation under this warranty is limited to making reasonable efforts to ensure such conformity and to supply the consumer with a corrected version of the software as soon as it is practical after the consumer has notified iCRco of any non conformity iCRco does not warrant that the operation of any software will be uninterrupted glitch or error free or that functions contained in the software will operate in the combinations which may be selected for use by the user or meet the user s requirements This limited software warranty will be void if the software is modified without the written approval of iCRco or is used outside of the recommended parameters or equipment iCRco does not provide any warranty or support for any other software iCRco agrees to provide one 1 year of telephonic and or e mail based support for OPC XSCAN32 Captera and or ClarityPACS software originally provided with any new iCRco product from the date of original shipment from iCRco All software support shall be limited to making reasonable efforts to resolve iCRco software issues and shall be limited to iCRco s regular business hours In addition iCRco will provide revisions and upgrades to its software upon request when available during the first year after the software was originally shipped from the iCRco factory The initial support period will include support via remote login software GoToMeeting only if the customer has access to the Inter
30. on has limited or no connectivity 5 In the Internet Protocol TCP IP Properties dialog select the option Use the following IP address Internet Protocol TCP IP Properties 21x General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically m Use the following M IP address 192 168 0 Subnet mask 255 255 255 Default gateway 192 168 0 Obtain ONG server address automatically Use the following DNS server addresses Preferred DNS server Altemate DNS server Advanced 6 Input static IP Address Subnet Mask and Default Gateway Address and click OK to continue If you do not know what to enter for these settings please contact your System Administrator Example settings IP Address 192 168 0 xxx Subnet Mask 255 255 255 xxx Gateway Address 192 168 0 xxx 7 Click the OK button on all the dialog boxes to save and close them 8 Choose Start Menu Shutdown Restart to reboot server Review stations using only the Clarity Viewer do not need to be configured with a static IP address although a static IP Address will work it is not necessary If QPC XSCAN32 is being used to retrieve images from the Clarity Archive the XSCAN workstation will need a static IP Address Additionally OPC XSCAN32 w
31. ooks like the one pictured below click on the Classic View button then select Local Area Connection Status Pick a category Coni Done to classi View g Appearance and Themes A Printers and Other Hardware a z Ay Windows Update li die S Add or Remove Programs D Date Time Language and Regional Options H c 3 In the Local Area Connection Status dialog box select Properties General Support f Connection Status Connected Duration 00 16 58 Speed 100 0 Mbps Activity Packets 55 421 4 In the Local Area Connection Properties dialog box select Internet Protocol TCP IP and click the Properties button 2007 2008 3 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 4 Local Area Connection Properties 1 2 x General Advanced Connect using HB Broadcom Netxtreme 57xx Gigabit C This connection uses the following items vi El Client for Microsoft Networks V dB File and Printer Sharing for Microsoft Networks M Jl QoS Packet Scheduler L temet Protocol TCP IP Install Uninstall Description 1 Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected v Notify me when this connecti
32. ports 104 DICOM 8443 Clarity launch page SSL port and 11112 Clarity Archive port 2575 HL 7 and UDP 137 data transfer to be open e proper IP address default gateway and subnet mask configuration this is heavily dependent on how the network is configured Clarity Viewer Workstation e 2GHz Core2Due CPU e 1 GBRAM e Video card supporting at least 1280 x 1024 or 1024 x 768 with less information in the work list e Windows XP SP2 operating system e network connection e Java version 6 update 14 or later e diagnostic quality monitor required for primary diagnosis The theme service must be enabled and set to the Windows XP Blue Theme Acquisition Workstation e DICOM compliant software to send query retrieve to from Clarity Archive e static IP address 2007 2008 2 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACSIM Configuration amp Troubleshooting Manual 3 Configuration 3 1 Static IP Configuration 3 1 1 Clarity 1 Windows 1 Login as the Administrator 2 Choose Start Menu Control Panel Network Connections File Edit View Favorites Tools Advanced Help Qe T Q SO search Folders E Address e Network Connections Network Tasks 5 Create a new connection LAN or High Speed Inter Connected Firewalled Change Windows Firewall settings Disable this network device If your Control Panel l
33. r iCRco recommends only checking the box next to user The doctor user role allows users to write reports in the Clarity Viewer 4 Click the Create button to complete the new user setup 3 8 HL7 Configuration Clarity Archive is already configured to receive HL7 messages The user must point the HL7 sending software at the IP address of the Clarity Archive using port 2575 The HL7 messages will populate the General Work list In this case Clarity is acting only as a receiver of queries and information Clarity will receive the HL7 message from the HIS RIS EMR and store that information in the General Work list XSCAN or any other DICOM compliant software can then query Clarity and Clarity will pass on the information to XSCAN and XSCAN will populate its database with the patient information Note that the XSCAN Modality Work list Query is a standard DICOM query thus Clarity converts the HL7 message into DICOM format Clarity is configured to receive the following HL7 message types ADT A01 A04 A05 A08 A10 A23 A28 A31 A34 A40 A47 ORM O01 MDM T02 T10 ORU R01 2007 2008 10 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACSIM Configuration amp Troubleshooting Manual 4 Clarity Elements DICOM Print Tool Configuration 4 1 Overview The DICOM Print Tool s Configuration file contains specific attributes that are needed for target printe
34. rs DICOM Printer attributes vary by model and manufacturer so each DICOM Printer may require its own unique configuration file The Print Tool utilizes its associated configuration file to correctly print a file image The details for each setting in the Configuration file should be located in the printer manufacturer s DICOM Conformance Statement The End User can also contact iCRco Technical Support for help configuring the Configuration file 4 2 Configuration File Location The location of the Configuration file is C icrco print cfg 4 3 Example Configuration File The following configuration file is provided for reference only lt xml version 1 0 encoding UTF 8 gt CONFIGURATION NAME FUJIFILM DRYPIX 4000 gt lt ATTRIBUTES gt AE app aet ANONYMOUS ip 127 0 0 1 port 104 printer_aet PRINT gt FILM SIZE ID option resolution 6999 6819 gt 14INX14IN DOUBLE lt option gt tion 3795 4819 gt 8INX1OIN DOUBLE lt option gt lt option resol u u lt option resolution 1898 2410 gt 8INX10IN STANDARD lt option gt lt option resolution 3500 3410 gt 14INX14IN STANDARD lt option gt lt option resolution 3442 4170 gt 14INX17IN STANDARD lt option gt option resolution 4919 7043 gt 10INX14IN DOUBLE lt option gt lt option resolution 4807 5831
35. ry July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 5 Maintenance amp Upgrades 5 1 Upgrading the Clarity Viewer 5 1 1 Clarity1 Windows Scope This section describes how to upgrade the Clarity Viewer software running on Windows to a new version Assumptions 1 The Clarity Archive is installed and functioning normally 2 The user has administrative privileges Procedure 1 Run Clarity Viewer exe as provided by iCRco 2 Run the JNLP Configuration utility Go to Start Programs Clarity Archive JNLP Configuration 3 Reboot the computer for the changes to take effect 5 1 2 Clarity and ClarityE Linux Scope This section describes how to upgrade the Clarity Viewer software running on Linux to a new version Assumptions 1 The Clarity Archive is installed and functioning normally 2 The user has administrative privileges Procedure 1 Open a Terminal Navigate to Applications System Tools Terminal and left mouse click to open a Terminal Window 2007 2008 15 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACSIM Configuration amp Troubleshooting Manual F Applications ws Accessories P Graphics e Internet Bl Office a Other T Programming H Sound amp video qj Disk Management amp Disk Usage Analyzer B File Browser E Phone Manager E Power Statistics Ga SEL
36. ted programs as separate entities For the purposes of this document the term Clarity Archive will refer to the set of databases and program files that actually make the Clarity Archive run the term server will refer to the operating system software be it Windows or Linux and hardware that the Clarity Archive runs on In the case where commands relating to the operating system are platform specific it will be noted The term Clarity Viewer will refer to the Clarity Viewer software the term client will refer to the operating system software and hardware that the Clarity Viewer runs on 6 2 Diagnosis 6 2 1 Pre Trouble Shooting Questions Many of the errors seen while using the Clarity software suite arise from simple miscon figuration The following set of questions are designed to help solve misconfiguration problems On the Server 1 Is there a USB security key in the server Is it the correct key The correct dongle will have a Clarity label on it 2007 2008 19 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACSIM Configuration amp Troubleshooting Manual 2 Are the services running There are two services The Clarity service amp the MySOL service 3 Is the launch jnlp file correctly configured with proper IP address 4 Does the server have a static IP address 5 Are there any firewalls running on the network At the very least TCP ports 104
37. trasse 31a FDA Torrance CA 90505 80339 Munich PELE DIES USA Germany 310 921 9559 49 89 2555 757 150 Conventions A DANGER indicates an imminently hazardous situation which if not avoided will result in death or serious injury This signal word is to be limited to the most extreme situations A WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injury A CAUTION A CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury It may also be used to alert against unsafe practices A NOTE indicates important information that helps you make better use of your iCRco Clarity and Software A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem Malfunctioning Equipment If any iCRco software product shows signs of malfunction try restarting the computer if the problem persists or is reproducable discontinue the use of the product immediately and contact Technical Support at 310 921 9559 iCRco Warranty iCRco Inc iCRco values your business and always strives to provide high quality products and services All iCRco products are provided with an initial warranty so the 2007 2008 iii of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual hardw
38. utes that appear in the Configuration file are explained below 4 4 1 Configuration Name CONFIGURATION NAME PRINTER_NAME gt gives the title of the Configuration File where the attribute NAME specifies the name of the printer 4 4 2 Attributes The lt ATTRIBUTES gt portion of the Configuration file gives details of all the attributes that appear on the Print Tool including the Printer AE Title Film Size Medium type Film Destination Empty Image Density Polarity Pixel Representation These attributes are explained below with their tags 2007 2008 12 of 22 Document CLY 02A Rev C Confidential and Proprietary July 8 2010 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual The line AE printer aet PRINTERAET ip 192 168 0 11 port 104 app aet clarityarchive describes the used Application Entity Title given by the attribute printer aet PRINTERAET where PRINTERAET is the application en tity title of the printer The IP address is specified by the attribute ip 192 168 0 11 where 192 168 0 11 is the IP address of the desired printer The Port number is specified by the attribute port 104 where 104 is the desired printer port The Applica tion Entity Title for the Clarity Elements DICOM Printer is specified with the attribute app aet clarityarchive where clarityarchive is the desired application entity title of the Clarity Elements DICOM Print Tool The
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