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1. Delegates are expected to have a reasonable knowledge of basic Excel Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Review Brief review of general Excel principles Arithmetic Formulas Looking at amp Brackets BODMAS Advanced AutoSum Unusual ranges Auto Average Max Min Count AutoFill Building Functions Using the paste function dialog Basic Functions Functions with one argument Statistical functions Absolutes When how to use absolute references Formulas and Functions between Sheets and Workbooks Summarising data from multiple sheets Linking workbooks Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU Advanced Functions Functions with more than one argument e g the IF Function Named Ranges Naming ranges Navigating using named ranges Using named ranges in formulas Natural language formulas Excel as a Database Sorting your data Filtering a list Useful database features Good Working Practice Copy and Paste Using the Windows clipboard Paste Special Linking to other files and
2. One day course 9 30am to 4 00pm approximately No equipment is necessary for you to bring to the course but you could bring some of your digital photos with you on a memory stick or CD if you wish Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Storing and managing images on the computer Never lose another picture Evaluating the image Which is the right picture to use and deciding how to make it even better Manipulation Adjusting compositional colour and tonal qualities File Formats Saving the right format of picture for the particular purpose Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Digital Photography The Art of Digital Photography This course is aimed at people who are looking for inspiration and ideas for the images they are taking with their digital cameras We will look at the photographic techniques that control how the image is perceived especially shutter speed and aperture so there is a certain amount of technical detail but the emphasis of this course is on the image itself and how we look at the world around us and how we then choose
3. Using styles Applying styles to existing documents Creating a table of contents Tables Selecting rows columns and cells within a table Drawing a table Borders shading and formatting in a table Merging splitting cells Converting tables to text Find and Replace Document Layout Page breaks columns and sections Headers and Footers Using sections in headers and footers Page numbering Inserting fields Mail Merge Use word to combine a database and form letter Merge onto any size envelopes or labels Good Working Practice The Drawing Tools Auto shapes layers rotation alignment grouping AutoCorrect and AutoText How AutoCorrect works Adding AutoCorrect entries Removing AutoCorrect entries Using AutoText The tutor had a very good way of delivering the course at a very good pace and made sure you understood how to do everything and why Course content may vary slightly from the above Broadland Council Training Services Business Training Thorpe Lodge 1 Yarmouth Road Norwich NR7 ODU Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Advanced Word 2007 The course is designed for users familiar with Word It will provide trainees with the confidence knowledge and practical experience to use Word as a desktop publishing tool to create format and print professional looking documents Delegates should have attended the Wor
4. 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses How to Get Your Message Across and Win New Business Business Management A very practical and interactive course that will enable you to define the essence of your business and how to communicate that message to your customer effectively by phone face to face and on paper By focusing on the customer the course will give you the chance to develop a real understanding of the features and benefits of your offering and to look at the different options to meet each type of customer s needs Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course You will leave the course with A clear understanding of your Unique Selling Point USP Your mission statement A memorable strap line An elevator speech a short pitch of what you do An action plan to get your business message out there Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadlan
5. Food Safety Cleaning Personal Hygiene Contamination Subject to passing a multiple choice exam paper candidates will gain the Chartered Institute of Environmental Health Level 1 Award in Food Safety Course feedback Very friendly and approachable tutor Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Health and Safety Environmental Health CIEH Registered Centre Chartered Institute of Environmental Health CIEH Level 2 Award in Food Safety in Catering This course enables attendees to take personal responsibility for following food safety procedures keep themselves clean and hygienic receive and store food safely and prepare cook and hot hold food safely By the end of the course employees who handle food will gain a firm grasp of the importance of food safety systems techniques and the procedures involved an appreciation of Food Safety Hazards and the confidence and expertise to deliver food safely to customers Duration One day course 9 00am 5 00pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshme
6. 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Understand stress and why it happens by pinpointing the sources Rapidly bring stress under control Alleviate many of the stressful demands that people face Use practical ways to handle stress Reduce stress with rational thinking and eliminating limited thoughts Build effective defences against stress Above all else enjoy life to the full once more Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care Writing Effective Business Letters Memos and Emails This workshop is designed to help improve the speed and ease with which you deal with business correspondence It looks at a range of techniques and formats which can be used to help make written communication more effective whilst at the same time reducing the workload when writing letters memos and emails This course is suitable for anyone who finds it difficult to get started is uncertain about some of the conventions or simply wants to brush up on thei
7. HLOOKUP Auto Average Max Min Count LOOKUP MATCH INDEX AutoFill Information Functions Intro to Building Functions ISBLANK ISERROR ISTEXT etc Using the paste function dialog Named Ranges Basic Functions Naming ranges Functions with one argument Navigating using named ranges Statistical functions Using named ranges in formulas Math and Trig functions Natural language formulas Formulas and Functions between Text Functions Sheets and Workbooks RIGHT LEFT LEN Summarising data from multiple CONCATENATION sheets Working with 3D formulae Linking workbooks Course feedback Great teaching style Everyone friendly and welcoming Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Excel VBA Visual Basic for Application This is a hands on course intended for advanced users of excel to enable them to automate complex or repetitive spreadsheet procedures It will provide an in depth introduction to the Visual Basic programming language Applications Edition It is imperative that delegates have a sound knowledge of Excel to an advanced level and are expecting to learn the concepts involved in a simple programming language Duration Equipment Lunch provided Course feedback Two day course 9 30am 4 00pm approximatel
8. and marketing professional which gives the content a very practical hands on perspective Every effort is made to ensure that the course includes relevant examples that candidates can relate to and apply to their own business situation Duration One day course 9 30am 4 00pm approximately Equipment Please bring examples of any existing marketing materials such as leaflets adverts business cards etc or ideas for discussion Pens and note paper will be available Candidates will receive a resources pack and worksheets to take away Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course What is marketing Creative thinking Products and services Marketing materials and Market segmentation approaches target markets E marketing Market research Marketing planning Product positioning Sales Marketing mix By the end of the course you should understand some of the basic principles of marketing theory and how they apply to practical situations The course also covers top tips for building an effective website and some cost effective ideas for electronic marketing Successful candidates will also learn how to draw up a marketing plan the first step to drafting a more comprehensive marketing strategy Simple sales techniques are touched upon in tandem with effective marketing activity Course fee
9. applications Replacing formulas with data The Drawing Tools Auto shapes Layers Rotation Alignment Grouping Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Intermediate Excel 2007 This course develops many of the features of Microsoft Excel 2007 We will look at the most useful elements including formulas and functions using Excel as a database and sharing text and data with other applications Everything will be explained in straightforward terms It is also an opportunity to iron out any bad habits that you may have picked up Delegates are expected to have a reasonable knowledge of basic Excel Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Review Brief review of general Excel principles Arithmetic formulas Looking at amp Brackets BODMAS Advanced AutoSum Unusual ranges Auto Average Max Min Count AutoFill Building Functions Using the Paste Function dialog Basic functions Functions with one argument Statistical functions Absolutes When how to use absolute references Formulas and Functions between Sh
10. content may vary slightly from the above ED Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU 0800 3891113 01603 430561 Freephone Fax E mail business broadland gov uk www broadland gov uk trainingcourses Simple Book Keeping on Excel This course is for anyone with basic computer keyboard skills thinking about starting or already operating a small business activity An Excel spreadsheet gives you the means by which to record and analyse transactions with a what you see is what you get approach It does not involve the time cost and pain that setting up and using an accounting software package invariably always involves Results are easily understandable and you know how they have been obtained At the end of the course you should be well equipped with how to operate your small business and to enable your annual accounting statements and tax affairs to be handled with ease at your year end at minimal worry and cost by yourself or by your accountant Duration Equipment Lunch provided Course feedback ED One day course 9 30am 4 00pm approximately Various pro forma and templates will be provided Please bring a RAM stick if possible to receive electronic copies of material Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the d
11. council s restaurant Refreshments will be available throughout the duration of this course Communication skills Barriers to communication How many customers are you losing due to poor customer service skills What customer focus really means How to develop a positive attitude How to build customer rapport How to resolve problems and create loyalty How to deliver excellent service internally and externally Demonstrating the company s commitment to customers Keeping the customers at the top of the agenda Resisting negative reactions to customers General procedures on the telephone 3 strike procedures for difficult customers on the telephone How to make the customer come back Why are complaints good for business Resolution the four stages Techniques for your toolkit Customers are our business The course was very interesting and learnt alot The trainer was very good and the DVD s very informative Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care Delivering a Professional Presentation This course is for anyone who has to give presentations and will help delegates with preparing the presentation Knowing which visual aids to use give a good presentation and be a
12. course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Introduction The first aid kit Assessment of an incident Resuscitation Unconscious casualty Recovery position spinal injury recovery position Choking Bleeding Shock Minor injuries Importance of basic hygiene in first aid procedures At the end of the course all trainees will receive a first aid book to support this course Attendees will also receive an Emergency First Aid Certificate valid for three years This certificate is recognised through the Health and Safety Executive Course feedback Very informative and easy to learn Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses First Aid at Work This course is for anyone who wants or needs to be qualified to meet the requirements of the Health and Safety First Aid regulations 1981 This is commonly referred to as a First Aid at Work qualified first aider Duration Equipment Lunch provided Health and Safety Three day course 9 30am 4 30pm approximately each day No equipment is necessary for you to bring to t
13. document Creating a table of contents Introduction to Tables Bringing a table into a document Entering text tabs and line breaks Selecting rows columns and cells within a table Formatting in a table Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU Copy and Paste Using the Windows clipboard to move or duplicate text and pictures Sharing text pictures with other documents Bringing in pictures from other applications Getting pictures from the internet Document Layout Page breaks Line breaks Headers and Footers Using headers and footers Page numbering Inserting fields Good Working Practice The Drawing Tools Auto shapes Clip Art Word Art Adjusting fills and lines The drawing canvas AutoCorrect How AutoCorrect works Adding AutoCorrect entries Removing AutoCorrect entries Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Intermediate Word 2007 The course is designed for users familiar with Microsoft Word It will provide trainees with the confidence to use more of Word s features and speed up their use of the application It will give delegates the knowledge and practical experience to use Word to create format and print professional looking documents Delegates should have attended the Word Introduction course or have equivalent Microsoft
14. effectiveness through clearer communication Techniques for your toolkit Customers are our business Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care Cold Calling for the Faint Hearted How to Turn Cold Calling into Warm Calling Because an organisation has good product and efficient service unfortunately it doesn t follow that the prospective customer is going to beat a path to their door Most markets are extremely competitive so how are organisations going to find new customers if it is not by cold calling The biggest business fear after public speaking is cold calling Sales people put in a great deal of effort and ingenuity in avoiding this scary task so it is no great surprise to find that 80 of new business is won by 5 sales people Why Because 95 of sales people are afraid to cold call Duration One day course 9 30am 4 00pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Co Overcoming the fear of cold call
15. fire Duration Half day course 9 30am 12 30pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided No only provided on full day courses If you are also attending the Fire Extinguisher Training course in the afternoon you will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Upon completion of this half day course delegates will have Knowledge and awareness in the following areas Responsibilities of fire marshals Relevant legal requirements Fire risk assessments inspections and audits Fire detection and warning systems Emergency procedures means of escape and evacuations Fire fighting equipment Maintenance and testing of fire precautions Delegates will also be provided with information on recommended document formats for use when carrying out their own inspections and audits Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care An Introduction to NLP Neuro Linguistic Programming Take control get the results you want be more fulfilled and change your life NLP is like a user m
16. planning The course is also designed to help participants evaluate their own personal effectiveness and develop a plan for improving their individual areas of need This is a stimulating and thought provoking day of benefit to anyone who would like to improve their use of time and work more efficiently and effectively By the end of the day participants will be more aware of their own personal business goals and how to realistically achieve them Participants will have a clear idea of how to improve their use of time and will leave the workshop with an array of practical strategies and techniques which they can put into practice and benefit from immediately Duration One day course 9 30am 4 00pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Life management identifying personal and business goals Setting SMART goals Proven strategies for long and short term planning towards achieving goals O Creating prime time for yourself Managing interruption and distractions Prioritising work Urgent vs important Keeping paperwork under control Techniques for selective and rapid reading The art of delegation How to say No Overcoming time wasting habits Developing a p
17. tables to align text and lists in a grid Introduction to Headers Footers Using the space outside the margins Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Intermediate Word The course is designed for users familiar with Microsoft Word It will provide trainees with the confidence to use more of Word s features and speed up their use of the application It will give delegates the knowledge and practical experience to use Word to create format and print professional looking documents Delegates should have attended the Introduction to Word course or have equivalent Microsoft Word experience beforehand Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Recap A recap of general Word principles Font formatting Paragraph formatting Navigating around the document Selecting text More Bullets and Numbering Creating a customised list Changing bullet points for each paragraph Formatting numbers Adjusting the position on the page Distributing the text and bullet number An Introduction to Styles Using styles Applying styles to an existing
18. 30am 4 00pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course broadening your search to find potential bargains Tips on how to research the people you re buying from How to bid How to spot phishing emails fake websites and avoid fraud How Paypal works and Paypal s protection plans for buyers How to use eBay s Shops Shopping on eBay across the world About sniping software How to use My eBay most effectively How to list items How to use less well known areas of eBay to research your market and competitors How to photograph your items effectively How to speed up the listing process with third party software and eBay upgrades like Turbo Lister and Selling Manager Pro How to open an eBay shop and start trading Managing invoicing using Paypal s built in functionality How to narrow your search to find a needle in eBay s haystack and To make sure you get the most from this course please ensure you register your details with eBay before attending You will not be able to register onto eBay on the day Course feedback The course has been very good in giving me a good idea of the eBay facilities and should save me many hours going r
19. Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Digital Photography Using Your Digital Compact Camera Digital compacts cameras are supposed to be the simple option in digital photography but they are loaded with potentially baffling functions often frustratingly hidden away deep in hard to access menus If you are frustrated by all the buttons and menus and want to get more out of your camera this is the course for you The course will look at how to make sure that every photo you take from now on will always be in focus how to get decent exposures and gain more control over the camera The secrets of aperture and shutter speed will be revealed and how the increasingly automatic digital cameras use these functions to create interesting images Duration One day course 9 30am to 4 00pm approximately Equipment It may be beneficial to bring your own digital compact camera with you Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Avoiding camera shake Using the lens more effectively White balance Metering Exposure compensation Using flash Using the scene mode Macro mode Composition Connecting the camera to the PC Starting to use Photoshop All in all it s a fun day aimed at de mystifying t
20. Course Prospectus Broadland Council Training Services The best training for less Broadland Council Training services is your local training provider Broadland Council Training Services BCTS is a specialist training provider delivering 3 different types of training programmes to people of all ages and abilities in Norfolk and the Eastern Region Foundation Training for young people who attained few qualifications at school Mainstream Training delivering NVQ s and other qualifications mainly through Government approved Apprenticeship Programmes and Business Training This prospectus covers our Business Training provision which is delivered from a modern IT and syndicate training suite at Broadland District Council s offices in Thorpe St Andrew Norwich We offer a comprehensive range of courses from Health and Safety Personal Development and Customer Care to Business Management Online Skills Media Training and IT as well as courses for people exploring the possibility of setting up their own business in Broadland BCTS have supported over 100 people through our Business Start Up course in the past year We have delivered training programmes to Sole Traders across Norfolk as well as small and medium sized businesses such as the Thursford Collection and Roys of Wroxham as well as large organisations such as the Norfolk and Norwich University Hospital Our courses are competitively priced and are delivered by skilled practi
21. Lane in Norwich Approach west from A47 Postwick junction or east from Norwich City Centre Please use the visitor parking Thetford A1042 to A47 Postwick jnc Al Harvey Lane Thunder Lane Broadland District Council BCTS Yarmouth Rd Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Broadland Council Training Services The best training for less 0800 3891113
22. No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course First impressions Understanding the importance of communication Body language Barriers to communication Methods techniques used to deal with customer clients Telephone tactics The Terrible Ten 10 pet hates Controlling the call How to deal with difficult customers and clients 3 strike rule Ability to listen Taking messages Role play using real equipment When booking on this course please can you give an indication of how much of your communication at work is carried out face to face and by telephone Course feedback Very good would come again Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care Manage Yourself Increase Your Time and Achieve Your Goals This workshop is for anyone who wishes to make the maximum use of their time The principles and practices of effective time management are covered and the achievement of business objectives is linked to strategies for long and short term
23. P Telephone Behaviour 27 Access Level 2 2007 71 z Manage Yourself Increase Your Time and Achieve Your Goals 28 Producing a PowerPoint Presentation 72 Meetings Agendas and Minutes 29 Producing a PowerPoint Presentation 2007 73 Public Speaking Without the Fear 30 Desktop Publishing Introduction and Basics 74 Stress Management 31 Image Manipulation using Photoshop Adobe Elements 6 75 Writing Effective Business Letters Memos and Emails 32 a Online Skills Business Management Build Your Own Business Web Presence in a Day 76 Appraisal Skills 34 Getting the Most Out of eBay 77 Employing for the First Time 35 Websites and Online Marketing for Small Businesses 78 Helping the Customer to Buy 36 Website Design 79 How to Get Your Message Across and Win New Business 37 x zoa Introduction to Management 38 Media Training Leading the Team 39 How to Write a Dynamic Press Release 80 Practical Marketing 40 Managing Social Media for Business Communications 81 Recruitment and Selection 41 Web Presenter Training 82 Supervising Skills 42 Train the Trainer 43 2 5 a For comprehensive information about Apprenticeships please see page 33 Health and Safety AWARDING QUALIFICATIONS for LICENSED RETAIL BIIAB Level 1 Award in Responsible Alcohol Retailing ARAR This British Institute of Innkeeping Awarding Body BIIAB qualification provides essential knowledge and understanding of the responsibilities of alcohol retailers authori
24. Road Thorpe St Andrew Norwich NR7 ODU Managing team performance Briefing the team Managing performance Incentives and motivation Delegating effectively Dealing with conflict Team development Setting clear objectives Reviewing progress Training and PDP development Activities for developing team loyalty 0800 3891113 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Freephone Fax Business Management Practical Marketing Complementary to the theoretical content of Marketing and Sales for Your Small Business the aim of this small group masterclass is to develop individual marketing solutions and ideas that are realistic and practical for you and your enterprise The masterclass will explore the advantages and disadvantages of different marketing techniques and help delegates to choose the most appropriate elements to incorporate into their marketing plan The course will also explore ways to develop your brand identity and Unique Selling Propositions USPs to incorporate into your marketing messages The course is delivered by a small business owner and marketing professional which gives the content a very practical hands on perspective This course will be delivered with access to computers to allow for typed notes to be taken and basic software packages to be used in the practical tasks as appropriate Duration One day course 9 30am 4 00pm approximately Equipment No
25. Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU ED 0800 3891113 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Freephone Fax Business Management Appraisal Skills This one day awareness workshop is for managers supervisors and team leaders at all levels who are required to carry out performance reviews and or appraisal interviews Duration One day course 9 30am 4 00pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course How to communicate an appraisal Timetabling Planning and evidence collecting Structure and how to deliver the information Why do we need appraisal performance reviews Administration Following up training development Dealing with difficult situations By the end of the course you should have A good understanding of appraisals procedures and technique to build on Course feedback Ihave definitely left with a positive outlook on how to move forward and how to start to implement the appraisal system Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail
26. TV newsrooms work including internet output and their deadlines Press Release top tips do s and don ts page layout Creative quotes and clever photo ideas Follow up how to increase the chances of your press releases being used What you can do to avoid being misquoted How to establish a positive ongoing rapport with reporters Handling a crisis and when to issue statements Drafting your own press release s Preparing for press and radio interviews optional Conveying key messages when being interviewed You will leave the course with your own usable press release s draft comprehensive notes an up to date media contact list and the confidence to continue writing your own dynamic press releases Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Media Training Managing Social Media for Business Communications Understand and effectively use the latest communication methods such as Facebook Twitter You Tube and other social media to enhance your organisation s reputation This workshop is run by Su Ingle an experienced radio and television journalist who has presented programmes such as the BBC series Tomorrow s World and numerous programmes for the BBC s World Service Radio She has also been working as a media tra
27. Word experience beforehand Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Recap A recap of general Word principles Font formatting Paragraph formatting Navigating around the document Selecting text More Bullets and Numbering Creating a customised list Changing bullet points for each paragraph Formatting numbers Adjusting the position on the page Distributing the text and bullet number An Introduction to Styles Using styles Applying styles to an existing document Creating a table of contents Introduction to Tables Bringing a table into a document Entering text tabs and line breaks Selecting rows columns and cells within a table Formatting in a table Course content may vary slightly from the above Broadland Council Training Services Business Training Thorpe Lodge 1 Yarmouth Road Norwich NR7 ODU Copy and Paste Using the Windows clipboard to move or duplicate text and pictures Sharing text pictures with other documents Bringing in pictures from other applications Getting pictures from the internet Document Layout Page breaks Line breaks Headers and Footers Using headers and foo
28. and Safety Institute of Environmental Health CIEH Registered Centre Chartered Institute of Environmental Health CIEH Level 1 Award in Food Safety Catering Manufacturing amp Retail This half day course provides an entry point to the field of food safety the content is simple and presented in a visually stimulating format The level 1 awards are perfect for employees with only basic education for whom English is a second language or those with special needs These awards also provide an ideal solution to staff induction training They are well suited to individual handling low risk or wrapped foods category A These may include waiting or check out staff or kitchen porters and warehouse staff The course enables attendees to understand the essential of food hygiene and have a basic overview and awareness of key food safety issues The CIEH Level 1 Awards are designed to be tailored according to candidates needs Duration Half day course Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided No only provided on full day courses Refreshments will be available throughout the duration of this course Please note that it is a requirement of the CIEH the awarding body that we need to see photographic proof of identity of each candidate before they can be entered into the exam for example passport driving licence student union card or work pass
29. anual for the brain it helps you to understand how you think how you communicate and most importantly how you can change The course will begin to give you an understanding of what NLP can deliver ranging from helping you to grow your business to enhancing your career prospects and improving your business relationships Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Change your limiting beliefs Build your confidence Reduce your stress Increase your understanding of yourself and others Improve your communication skills Expand your effectiveness Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care Business Relationships Made Easy Managing Personality Clashes What s it all about Working life is increasingly busy so people spend less time communicating Rushed chats abbreviated emails texts and phone calls can all lead to misunderstandings Assumptions result which espec
30. awing Tools Auto shapes layers rotation alignment grouping AutoCorrect and AutoText How AutoCorrect works Adding AutoCorrect entries Removing AutoCorrect entries Using AutoText Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Introduction to Excel The course is designed for users new to Excel It will provide trainees with the confidence knowledge and practical experience to use Excel to create and manipulate spreadsheets and produce printed reports Delegates should have sufficient Windows experience beforehand Duration Equipment Lunch provided Course feedback ED One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course The Excel Screen Toolbars formula bar and status bar Workbooks and sheet tabs Data Entry Types of data Data entry techniques In cell editing Selecting Cut copy paste Drag and drop Using AutoFill to fill adjacent cells and extend series custom lists Formulae and Functions Relative and absolute references Named ranges AutoSum Paste function Average max min and count functions Multiple Panes Freeze and unfreeze Formatting a W
31. ble to deliver with confidence Duration Equipment Lunch provided Course feedback One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Preparation of the presentation content Know your audience The venue Visual aids Rehearsals Image and body language Presentation and delivery Structure Impact Very good trainer Very easy day Good helpful feedback Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care Develop Your Confidence and Improve Your Professional Image This course suggests ways of overcoming low confidence self esteem and a range of practical strategies and techniques from which you can benefit immediately are explored Self confidence and self esteem link to all areas of life and work and affect our work performance and relationships with others If you have a good level of self confidence and self esteem you will undoubtedly project a positive personal and professional image of yourself a
32. business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Business Management Employing for the First Time Employing staff for the first time can be quite a daunting prospect This workshop is designed for first time employers guiding you through employment law legislation and best practice in people management This one day course will give delegates to choose the right employee for the job an understanding of their legal obligations and help them to gain confidence in managing the process Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately If you have any current company application forms or assessment documentation please feel free to bring these along Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Writing a job description Writing a person specification Advertising the vacancy Interviewing applicants Taking up references Induction Contract of employment PAYE NI Managing your new employee Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Business Management Helpin
33. cal and knowledgeable tutors who use a variety of training methods including workshops and one to one support The course programme is reviewed twice a year to ensure that new courses take account of customer feedback on both satisfaction levels and demand for new or innovative programmes Please let us know if there is a course that you are interested in which you can t find in our programme and we will explore the viability of setting up a new course To book onto any of our courses please visit www broadland gov uk trainingcourses and click on the book online link You will need a Login ID and password which you can get by calling 0800 389 1113 0800 389 1113 broadland gov uk trainingcourses 2011 12 Course contents az oO at oe gt a ro h oO Coa lt Health and Safety New Business BIIAB Level 1 Award in Responsible Alcohol Retailing ARAR 4 First Steps Towards Self Employment 44 BIIAB National Certificate for Personal License Holders Basics 4 Business 45 NCPLH Level 2 5 Financial Management for Your Small Business 46 gt CIEH Level 1 Award in Food and Safety 6 Marketing and Sales for Your Small Business 47 5 g CIEH Level 2 Award in Food Safety in Catering 7 o eso CIEH Level 2 Award in Food Safety in Catering Refresher 8 Digital Photography S o g CIEH Level 2 Award in Health and Safety in the Workplace 9 Getting to Know Your Digital SLR Camera 48 3 D CIEH Level 3 Award in Health and Safety in the Wo
34. cidents in the workplace Ill health in the workplace Health and safety organisation and management Supervising health and safety There will be a gap between days 2 and 3 of the course for delegates to revise from the book given during the course Subject to passing a 60 question multiple choice exam paper delegates will be awarded the Chartered Institute of Environmental Health Level 3 Certificate in the Workplace Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Health and Safety Environmental Health CIEH Registered Centre Chartered Institute of Environmental Health CIEH Level 2 Award in Healthier Food and Special Diets This course has been designed to provide a good basic knowledge and understanding of Nutrition for anyone who prepares and serves food It will enable them to plan well balanced meals that will have a positive impact on health By the end of the course delegates will understand nutrition terminology that a nutritionally balanced diet has a positive effect on health that different groups of people require different diets to suit their lifestyle the guidance that is available and describe in general terms the requirements of the current legislation that food processing and manufacture can change the nutr
35. d Introduction course or have equivalent Microsoft Word experience beforehand Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Recap A brief recap of general Word principles Font formatting Paragraph formatting Navigating around the document Selecting text Multi level Bullets and Numbering Creating a multi level bulleted numbered list Changing setting bullet points for each level Formatting numbers for each level Styles Using styles Applying styles to existing documents Creating a table of contents Tables Selecting rows columns and cells within a table Drawing a table Borders shading and formatting in a table Merging splitting cells Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU Converting tables to text Find and Replace Document Layout Page breaks columns and sections Headers and Footers Using sections in headers and footers Page numbering Inserting fields Mail Merge Use word to combine a database and form letter Merge onto any size envelopes or labels Good Working Practice The Dr
36. d gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Business Management Introduction to Management This one day course is designed to meet the needs of newly appointed or aspiring managers This course will cover a range of essential skills and strategies to aid you in becoming an effective line manager Duration Equipment Lunch provided Course feedback One day course 9 30am to 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Attitude and responsibility Management effectiveness management styles the team the task the individual Time management Delegation skills Motivating staff Setting objectives setting SMART objectives Performance review Providing feedback This was a well paced course which packed a lot into one day and provided plenty of opportunity to focus on our own particular concerns Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Business Management Leading the Team Team working has become an essential part of all
37. d use of an easy guide was great to take away with you Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Introduction to Access 2007 This course is designed for beginners and basic users to enable them to become competent database developers As a result of this course users can expect to be able to design and create tables to store their data and to specify what data is appropriate as well as choosing how each table should be linked to the others in the database Additionally they will have learnt how to extract the required data using a combination of queries and filtering We will also look at Access Forms and Reports to enable users to print read and enter their data in a user friendly format Delegates should have sufficient Windows experience beforehand Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Introduction to Database Concepts Database terminology Overview of Access Creating a databa
38. dback Yet again what a brilliant course Thank you Broadland Council for running these courses have now been to three for my small business This has been invaluable towards my business start up Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Digital Photography Getting to Know Your Digital SLR Camera Digital SLR Single Lens Reflex cameras are bristling with features but they can be confusing This course will help de mystify the functions and help you on the way to taking great pictures While the Auto setting on the camera will always deliver you a usable picture you re not in creative control of how the image looks On this course you ll learn how to start accessing the other settings on the SLR aperture priority shutter priority and the manual setting where you can take charge of every aspect of how the camera deals with light You will learn how to control exposure and the creative possibilities lurking behind all those buttons and in the camera s software like ISO white balance exposure compensation and how to avoid problems with noise camera shake and all the other pitfalls of using a digital SLR The course will also look at compositional techniques to improve the pictures you take and help you start to look at
39. drop Undo Changing case Printing a Document Page setup orientation margins paper size Page breaks Print preview Printing Font Formatting Using the formatting toolbar Text enhancements Format painter Keyboard shortcuts Inserting unusual symbols Removing text formats Paragraph Formatting Alignment justification Line spacing Indentation Borders and shading Bullets and Numbering Creating a bulleted numbered list Changing the bullet points Formatting the numbers Leaving spaces in the list Envelopes and Labels How to use word to print onto different sized envelopes and labels Good Working Practice Creating a Table An introduction to the use of tables to align text and lists in a grid Introduction to Headers Footers Using the space outside the margins Many interesting things learnt A day very well spent Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Introduction to Word 2007 The course is designed for users new to Word It will provide trainees with the confidence knowledge and practical experience to use Word to create format and print professional looking documents Delegates should have sufficient Windows experience beforehand Duration Equipment Lunch provid
40. ed One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course The Word Screen Ribbons amp the Quick Access Toolbar The Status Bar Document views Creating and Editing Documents Entering text Navigating around the document Selecting Insert overtype Cut Copy Paste Drag amp Drop Undo Changing case Printing a Document Page setup orientation margins paper size Page breaks Print preview Printing Font Formatting Using the Ribbons Text enhancements Format painter Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU An explanation of new features How to find familiar commands in the 2007 interface Keyboard shortcuts Inserting unusual symbols Removing text formats Paragraph Formatting Alignment justification Line spacing Indentation Borders amp shading Bullets and numbering Creating a bulleted numbered list Changing the bullet points Formatting the numbers Leaving spaces in the list Envelopes and Labels How to use word to print onto different sized envelopes and labels Good Working Practice Creating a Table An introduction to the use of
41. eets and Workbooks Summarising data from multiple sheets Linking workbooks Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU Advanced Functions Functions with more than one argument e g the IF Function Named Ranges Naming ranges Navigating using named ranges Using named ranges in formulas Natural language formulas Excel as a Database Sorting your data Filtering a list Useful database features Good Working Practice Copy and Paste Using the Windows clipboard Paste Special Linking to other files and applications Replacing formulas with data The Drawing Tools Auto shapes Layers Rotation Alignment Grouping Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Advanced Excel This course develops many of the most useful aspects of Excel such as formulas and functions list management and more advanced features including Pivot Tables and summarising data across multiple sheets or books Trainees will have completed the Intermediate Excel course or have a similar knowledge and experience of using Excel in the workplace Duration Equipment Lunch provided Course feedback ED One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be is
42. equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Evaluating different marketing materials and techniques Understanding branding and Unique Selling Propositions USPs Developing a marketing tool e g leaflet website plan or logo Writing your step by step SMART marketing action plan Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Recruitment and Selection Business Management This workshop is for anyone currently involved in recruitment and selection of staff and provides an awareness of the process with a practical understanding Delegates will work through the recruitment and selection process from the initial preparation planning and structure of the interview to the evaluation a practical workshop with discussions on current legislation Duration Equipment Lunch provided Course feedback ED One day course 9 30am 4 00pm approximately If you have any current company application forms or assessment documentation please feel free to bring these along Pens and note paper w
43. ersonal plan to improve your time management Course feedback The tutor s friendly style of presenting made learning comfortable and easy Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care Meetings Agendas and Minutes This course is for anyone who would like to improve their minute or note taking skills The different types of minutes are covered and the approach is a practical one with participants given help and support to develop their summarising and writing skills The workshop also aims to extend understanding of the requirements for different kinds of meetings and to give a necessary appreciation of the procedure and protocol involved Duration Equipment Lunch provided Course feedback One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course The different kinds of meeting Requirements for formal and informal meetings Characteristics of different types of minutes Current styles of minutes in use Forma
44. estaurant Refreshments will be available throughout the duration of this course Please note that it is a requirement of the BIIAB that we need to see photographic proof of identity of each candidate before they can be entered into the exam for example a passport or driving licence The roles responsibilities and functions of licensing authorities The role and legal responsibilities and the application process for a personal licence The premises licence The content and purpose of operating schedules The role and duties of the designated premises supervisor Unauthorised licensable activities Permitted temporary licensable activities Rights of entry to licensed premises Police powers with regard to suspension and closure of licensed premises The specific prohibitions for the sale of alcohol The strengths of alcoholic drinks and the effects of alcohol on the human body The protection of children from harm The responsible retail sale of alcohol Subject to passing a 40 question multiple choice exam paper delegates will gain the Level 2 National Certificate for Personal Licence Holders and can then apply for a Personal Licence from their relevant local authority Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 Business Training Fax 01603 430561 Thorpe Lodge 1 Yarmouth Road E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Health
45. f of identity of each candidate before they can be entered into the exam for example passport driving licence student union card or work pass Manual handling hazards risks and controls How manual handling operations can cause injury and harm The scope of legal requirements and where guidance can be found The process for assessing manual handling risks The value of risk assessment and how it applies to safe manual handling practice Manual handling techniques lifting loads from low levels working at low levels lowering from height pushing loads pulling loads carrying team handling Subject to passing a 30 question multiple choice exam paper and practical assessment delegates will gain the Chartered Institute of Environmental Health Level 2 Award in Manual Handling Principles amp Practice It is recommended that this qualification is refreshed every 3 years Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Emergency First Aid at Work Health and Safety This course is designed to give you the skills knowledge and confidence that could be vitally important at work or at home Duration Equipment Lunch provided One day course 9 30am 4 30pm approximately No equipment is necessary for you to bring to the
46. f Clickers Archery said additional help with staff training is of huge benefit to our company the NVQ is Government funded so we incurred no cost The course is very relevant to our business and has made us all aware of better trading techniques not just for the Apprentice We have had no interruption to the work flow in the company and whilst have made a small time investment in helping the Apprentice this has given me some ideas about more profitable trading in the future of our company Some of the common Apprenticeship myths are e will have to spend a lot of training someone up Apprentices often don t require any more training than any other new employee and often are able to pick things up quickly and think more creatively e 16 18 year olds won t have enough experience Many young people have taken on part time roles and or have had work experience whilst they have been at school and they are now looking for a role that is more specific to their chosen career path e Once the Apprentice has finished their study they will leave my company Many apprentices want to stay on in the role that they have been in whilst completing their Apprenticeship and often are some of the most loyal employees as they appreciate the opportunity that has been given to them For further information call BCTS on 01603 788950 Course content may vary slightly from the above Broadland Council Training
47. from the council s restaurant Refreshments will be available throughout the duration of this course Upon completion of this half day course delegates will have Knowledge and awareness in the following areas Different types of fire extinguishers Common sources of ignition and fire Why and how fires spread Different classes of fire Emergency procedures and means of escape How to use extinguishers correctly Practical session using extinguishers on live fires Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Health and Safety Fire Marshalling This course is aimed at providing employees who have been nominated as fire marshals or fire wardens with the knowledge and skills to carry out their duties effectively This course is delivered by qualified fire fighters It is designed to provide delegates with an awareness of the requirements and implications of The Regulatory Reform Fire Safety Order 2005 in addition to the general issues regarding fire safety Delegates will learn the common causes of fires and how fires spread in order that they may take this knowledge back to their workplace or area of responsibility to reduce the risk of fires starting or spreading together with emergency procedures to be followed in case of
48. g the Customer to Buy This half day course will provide delegates with an insight into sales strategies and techniques The course approaches the topic of sales from two distinct angles e A mind set for sales e Sales techniques The mind set for sales is an essential element We address the common barriers to sales identify how to instil self confidence understanding different customer types and adapting appropriately In sales techniques we will look at some effective sales models to use as a framework for selling We will identify ways of adapting these key models to suit different products environments and clients An essential part of any sales process is the close and this course will examine and develop a range of effective sales closes Delegates with take away a well rounded understanding of effective sales principles as well as ideas for practical application Duration Half day course Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided No only provided on full day courses Refreshments will be available throughout the duration of this course A positive approach to sales Internal barriers mind set External barriers environment and objections Language patterns Sales psychology Recognising buying signals Sales models Closing techniques Course content may vary slightly from the above Broadland Council Training Services Freephone
49. ging How to start using social media effectively in your organization Benefits and dangers Practical exercises blogging Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Media Training Web Presenter Training Learn to webcast and podcast with confidence This workshop is run by Su Ingle an experienced radio and television journalist who has presented programmes such as the BBC series Tomorrow s World and numerous programmes for the BBC s World Service Radio She has also been working as a media trainer for over 15 years Company websites are now being used more and more to communicate with customers This means that staff need to be able to present via podcast or webcast in a professional and confident manner A poor presentation onscreen can severely damage your corporate reputation and business prospects This course will teach you delivery and microphone techniques which will enable you to give informative and entertaining pod and webcasts You will learn how to structure your webcast and you will be taught how to master pieces to camera Duration One day course 9 30am 4 00pm approximately Equipment It is important you come to the course with at least two ideas for the subjects of your webcast Pens and note paper will be available Lunch
50. he camera so you will be more confident and happy taking pictures with your digital camera Course feedback A really enjoyable day learnt a lot in a short space of time the pace and level of the information was spot on Excellent tutor Thanks Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Basic Computer Skills This course is designed for the complete computer novice By the end of the course you should be able to produce simple documents send and receive emails and surf the internet Duration Equipment Lunch provided Course feedback ED Three day course 9 30am 4 00pm approximately each day No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Session One What is a computer What s in the box How do you plug it all together What programs do you need How to surf the net Accessing websites Using search engines Following links Session Two How to send receive email attachments Word processing Entering text Incorporating pictures Copy and paste information fr
51. he course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant on each day of the course Refreshments will be available throughout the duration of this course Introduction Assessment of an incident Non breathing casualty Resuscitation Unconscious casualty Recovery position Spinal injury recovery position Variations in resuscitation obstructed airways and choking Circulatory system Heart attacks and angina Severe bleeding Shock First aid kit and reporting Illnesses e g strokes asthma epilepsy Diabetes Fainting Fractures Dislocations Sprains and strains Burns and scalds Poisons Stings Anaphylaxis Eye injuries Revision Final assessment At the end of the course attendees receive a 3 Day First Aid at Work Certificate valid for three years This certificate is recognised through the Health and Safety Executive Course feedback ED It was an excellent course we learnt an awful lot Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Health and Safety First Aid at Work Refresher The content of this course meets the requirements of the Health and Safety Executive and includes revision in all t
52. ially if incorrect upset recipients Tempers flare personality clashes explode and even previously sound relationships crash and burn Business Relationships issues can cost thousands of pounds per year through lost sales lost customers lost staff and lost suppliers All are expensive to replace and often uncomfortable to resolve Who should attend Anyone dealing with people in business from pre start to director whose role includes sales customer service managing interviewing networking negotiating etc Duration One day course 9 30am 4 00pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Recognising your own blend of personality styles Realising the differences between your style blend and that of others Standing back from issues to recognise these differences then Developing strategies for improved communication effectiveness leading to Building or restoring damaged relationships e g within teams with customers etc Learning Gains Boosting confidence in communicating with others in business Improving abilities for managing people building rapport selling customer servicing interviewing negotiating networking etc Enhancing business
53. ill be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Ability to communicate effectively Legislation Role of the person specification Role of the job description Discussion and preparation Where do the candidates come from Techniques for short listing Interview structure Questioning and listening Outcome Administration needed Inducting new members of staff On line applications On the phone applications Thoroughly enjoyed the day and feel learned a lot about the whole process Looking forward to getting involved back at work Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Business Management Supervising Skills This workshop is ideal for supervisors or team leaders who would like to review and update their skills as a manager This course is very useful for delegates new to the role of supervising Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the counci
54. iner for over 15 years This course is designed to help you cope with the ever increasing demands of podcasts blogs and social media networks It is not enough for your organisation to have a presence on the social Web you now have to carefully manage it This course will improve your skills for using social media as a business communication tool and avoid the pitfalls which can so quickly lead to a digital crisis It will give you a basic understanding of digital communications and social media tools and will let you blog with confidence It will teach you the correct use of social media tools for the benefit of your company and show you how to protect your company s reputation Duration One day course 9 30am 4 00pm approximately Equipment A memory stick and it is important that you come with at least two business related topics to use for the practical exercises Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course What is social media Summary of popular sites How to use social media to improve your business profile and productivity Case studies of social media being used in business Social media policies Setting employee guidelines Avoiding the pitfalls Case studies of those that didn t Which social media to use from webinars to micro blog
55. ing How to keep motivated when the going gets tough Playing the cold calling numbers game How to increase your ratio of successful calls Creating a positive first impression Handle objections How to make cold calling fun How to become a high achieving successful cold caller Course feedback A very interesting course very well presented feel much happier at the prospect of cold calling Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care Creative Thinking All businesses depend on new ideas and in these difficult times can t afford to stand still they need those new ideas to prosper and grow Most staff are a huge and often untapped business resource who in the majority of cases want to have their ideas listened to and valued Everyone is creative and given the opportunity to think differently each person has something to offer however they are often not heard It is vital to recognise and to begin to overcome the mental barriers that stop the majority of people from developing their creative thinking The workshop will be interactive informal and fun Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately No equipment is necessary fo
56. ions Rehearse timings Hiding showing slides Running a slide show Controlling the slide show Pause pen go to blank screen etc Very thorough course Excellent tuition Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Producing a PowerPoint Presentation 2007 This hands on course is designed for users new to the product This course is intended to introduce the concepts as well as the practical processes needed to create attractive effective presentations Delegates can expect to gain a broad understanding of Microsoft PowerPoint 2007 Delegates should have sufficient Windows experience beforehand Duration Equipment Lunch provided Course feedback crs One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course The PowerPoint Screen The ribbons Quick Access Toolbar keyboard shortcuts and Status Bar Presentation views Creating amp Editing Slides Placeholders Entering text Formatting text Formatting backgrounds Slide layo
57. ir business it is difficult to obtain the support they require for the smooth and efficient day to day running of the business such as having back office personnel in place or having a customer service employee who can cover telephone and face to face customer enquiries Many companies are not in a position to take on a new person for these types of roles due to budget constraints and it falls to existing staff members to cover these roles which can overstretch current employees You are looking for a way to expand your business in a cost effective way The National Apprenticeship Programme provides an opportunity for employers to hire an Apprentice at relatively low cost to provide support for areas such as Business Administration Customer Service Retail Warehousing and Storage and Team Leading and Management 16 18 year olds looking for their first footing onto their chosen career path want a way to gain good business experience and qualifications at the same time Studying full time can be costly to them and this is why many young people are looking to Apprenticeships to provide overall business knowledge and earn at the same time Up to date information regarding Apprenticeship minimum wage can be found on the National Apprenticeship website Apprenticeships You want to hear how other businesses have been helped Clickers Archery based in Norwich took on a Retail Apprentice at the end of 2009 Graham Harris director o
58. irement of the CIEH the awarding body that we need to see photographic proof of identity of each candidate before they can be entered into the exam for example passport driving licence student union card or work pass Legislation Co Health Safety Welfare The workplace and workplace equipment Risk assessment Manual handling Hazardous substances Ergonomics and work station design Transport and vehicles Noise and vibration Subject to passing a 30 question multiple choice exam paper delegates will gain the Chartered Institute of Environmental Health Level 2 Award in Health and Safety in the Workplace It is recommended that this qualification is refreshed every 3 years Course feedback Excellent tutor providing many good real examples which made things easier to remember Thank you Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Health and Safety Environmental Health CIEH Registered Centre Chartered Institute of Environmental Health CIEH Level 3 Award in Health and Safety in the Workplace This course has been designed to ensure that supervisors owners team leaders and managers are aware of their health and safety responsibilities in improving the Health and Safety Culture or that of their organisation
59. ith a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course The essentials to guarantee your images will actually work Managing and opening images Understanding resolution Cropping Tonal control Colour manipulation Removing flaws Compositing Adding text and effects Printing Excellent gained a lot of knowledge and really enjoyed the day Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Online Skills Build Your Own Business Web Presence in a Day Using the incredibly popular and free Blogger blogging system your enterprise will have its own web presence by the end of the day and apart from the cost of the course it costs absolutely nothing This is the up to date way of ensuring your customers can find you on the web We ll also take you through the process of registering a custom domain name for your site if required this costs around 8 for two years Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately No equipment is necessary but it would be useful if you have thought about domain names that you would prefer for your web presence e g www mybusiness co uk www myne
60. itional content of foods and the importance of accurate nutritional information being available on food products Duration One day course 9 00am 5 00pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Please note that it is a requirement of the CIEH the awarding body that we need to see photographic proof of identity of each candidate before they can be entered into the exam for example passport driving licence student union card or work pass The relationship between nutrition diet and health The nutritional requirements of different population groups Current policy legislation and voluntary guidelines The effects of food processing on nutrient content Nutritional labelling Subject to passing a 30 question multiple choice exam paper and practical assessment delegates will gain the Chartered Institute of Environmental Health Level 2 Award in Healthier Food and Special Diets It is recommended that this qualification is refreshed every 3 years Course feedback lI feel a lot happier now knowing how to look after myself through a better understanding of my dietary requirements Course content may vary slightly from the above Broadland Council Training Se
61. l s restaurant Refreshments will be available throughout the duration of this course The Supervisor s role Course feedback What does this role involve Where do you fit within the team What does your manager and team expect from you Qualities for success The skills attitudes and knowledge required Effective listening Encouraging commitment and mutual respect Understand how to motivate and develop team members and communicate clearly goals and objectives Measure team member s performance Feel confident in the supervisory role Ability to communicate effectively Qualities needed to be a supervisor How to deal with one to ones Ability to coach Action plan for future development Very enjoyable and informal Encouraging and helpful on personal situations Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Train the Trainer Business Management This workshop is for supervisors and managers who are new or experienced trainers With businesses needing to change the development of individuals within the company has to be a priority This is needed to develop confidence and generate ideas for a more structured and participative way This course assists you to develop the techniques to deal with all your
62. lable Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Review of database concepts Querying data Database terminology Creating select queries Overview of Access Wildcards for pattern matching Creating a database Parameter queries Tables recap Group queries Field properties etc Calculation queries Indexing Action queries Setting a primary key Creating reports Forms recap Using the report wizard Creating user forms Changing the layout of a report Editing a form s layout An explanation of new features Relationships overview How to find familiar commands in Creating deleting relationships the 2007 interface Creating queries on related tables Course feedback The whole course was well explained and use of an easy guide was great to take away with you Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Producing a PowerPoint Presentation This hands on course is designed for users new to the product This course is intended to introduce the concepts as well as the practical processes needed to create attractive effective presentations Delegates can expect to gain a broad unders
63. lable throughout the duration of this course Designing your database Relationships and the Relationships Window Referential integrity Cascade Update Delete Queries Select Parameter Crosstab and Action Queries Forms creating adding your own controls Reports Creating a front end for your database The course covered more than expected in a day Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Access Level 2 2007 This one day course is designed for anyone with a basic knowledge of Access to improve their understanding of the Relational Database environment As well as recapping on the basics it will look in more depth at relationships and focus on more advanced queries allowing the user to create a more complete business or personal database We will also look at Access Forms and Reports to enable users to print read and enter their data in a user friendly format Delegates should have Some Microsoft Access experience beforehand By the end of the course you will be more comfortable in designing and implementing a finished relational database Duration One day course 9 30am 4 00pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be avai
64. modern businesses and successfully creating and leading a team is now recognised as an essential and valuable skill necessary to the wellbeing of a business and its employees This stimulating day uses a variety of approaches including video discussion team work and practical activities These are designed to consolidate learning whilst at the same time enabling those involved in leading a team to try out and practice essential strategies and skills This course is designed for all those whose work involves creating and supervising teams and covers all the vital elements involved in the short and long term maintenance of the team through to its successful conclusion Duration Equipment Lunch provided Course feedback ED One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Team working What makes a team effective Why do some teams fail The stages groups go through before becoming a team Team roles Your role as the leader Identifying your preferred style of leadership Roles of individual members Task allocation The course was very helpful Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth
65. more advanced features including Pivot Tables and summarising data across multiple sheets or books Trainees will have completed the introduction course or have a similar knowledge and experience of using Excel in the workplace Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Review Brief review of general Excel principles Formulas Functions Absolutes Formatting AutoFill Functions Using Paste Function The IF Function Nested IF Functions The VLOOKUP Function Nesting other Functions Linking Multiple Sheets and Workbooks Summarising data from multiple sheets Working with 3D Formulae Linking workbooks Workspaces Good Working Practice Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU List Management databases Sorting Subtotals Filtering Pivot Tables Creating pivot tables with the Pivot Table Wizard Formatting pivot tables Manipulating pivot tables Graphs Charts Creating a graph chart Formatting a graph chart Changing and editing your graph chart Using the Chart Wizard Incorporating a chart int
66. nd Sheet Tabs Data Entry Types of Data Data Entry Techniques In Cell Editing Selecting Cut Copy Paste Drag amp Drop Using AutoFill to fill Adjacent Cells and Extend Series Custom Lists Formulae and Functions Simple formulas amp Functions Relative and Absolute References Named Ranges AutoSum AutoFill Paste Function Average Max Min amp Count Functions Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU Multiple Panes Freeze and unfreeze Formatting a Worksheet Using borders and shading to improve presentation Font and number formatting alignment Printing Print preview and setup Headers and footers Print row column headings File Management Saving closing and opening files New workbooks Good Working Practice Creating a Chart Creating charts An explanation of new features How to find familiar commands in the 2007 interface Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Intermediate Excel This course develops many of the features of Microsoft Excel We will look at the most useful elements including formulas and functions using Excel as a database and sharing text and data with other applications Everything will be explained in straightforward terms It is also an opportunity to iron out any bad habits that you may have picked up
67. nd of your organisation If you feel that low confidence or self esteem is permanently or temporarily holding you back this course could be of great benefit to you The emphasis is on making positive change through practical and proven methods to create a personal and professional image which reflects the best of your true skills talents and abilities Duration One day course 9 30am 4 00pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Know your life and work goals Practical ways you can achieve them How confidence connects to all areas of life Understanding where low confidence self esteem comes from O How you see yourself and how others see you Tried and tested techniques for improving self image The power of positive thinking Confident body language Respecting your own and others needs Establishing the boundaries how to say no politely Monitoring and maintaining your new levels of confidence gt Immediate ways to boost your confidence Course feedback It was very informative a full day and rewarding for me Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fa
68. nds on perspective This course is delivered by a blend of presentation and practice online to get the best out of the day a basic understanding of computer operation and internet browsing is useful Duration One day course 9 30am 4 00pm approximately Equipment Please endeavour to open an account free with the following websites before attending the course www twitter com www linkedin com www facebook com www google co uk It will also be useful if you can bring a photo of yourself and a copy of your company s logo on a memory stick or CD if possible Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course History of the internet Characteristics of good websites with case studies Selling online Simple principles of search engine optimisation Email newsletters and e marketing Introduction to social media and blogging Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Website Design Online Skills This course will take you through the entire process of creating a website By the end of the day you will have an appreciation of all the p
69. nts will be available throughout the duration of this course Please note that it is a requirement of the CIEH the awarding body that we need to see photographic proof of identity of each candidate before they can be entered into the exam for example passport driving licence student union card or work pass G Legislation Food safety hazards Temperature control Refrigeration chilling and cold holding Cooking hot holding and reheating Food handling Principles of safe food storage Cleaning Food premises and equipment Subject to passing a 30 question multiple choice exam paper delegates will gain the Chartered Institute of Environmental Health Level 2 Award in Food Safety in Catering It is recommended that this qualification is refreshed every 3 years You will be given a CIEH Food Safety in Catering manual to take away and keep after the course for future reference Course feedback Very interesting and eye opening thank you Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Health and Safety Institute of Environmental Health CIEH Registered Centre Chartered Institute of Environmental Health CIEH Level 2 Award in Food Safety in Catering Refresher This qualification is ideal for any candidate
70. o a spreadsheet Macros Recording a simple macro Assigning a macro to toolbar buttons Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Excel Formulas and Functions This course develops many of the most useful formulas and functions in Excel Everything will be explained in straightforward terms You will learn to use simple complex and multi level functions It is an opportunity for non techies to harness the power of Excel as well as iron out any bad habits that you may have picked up Delegates are expected to have a reasonable knowledge of basic Excel Duration One day course 9 30am 4 00pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Review Advanced Functions Brief review of general Excel Functions with more than one principles argument Arithmetic Formulas Compound interest PMT FV Looking at amp Brackets The IF Function BODMAS Nested Functions Absolutes Unleashing the power of Excel When to use absolute cell Nested IFs and other functions references Limits of nesting Partial absolutes Editing nested functions AutoSum Lookup Functions Using the AutoSum button VLOOKUP
71. om customers and from elsewhere and their recording Sales invoicing recording and credit control Accounting periods month and year end processes including bank reconciliations Types and treatment of expenses including travel costs vehicles and using the home as an office Set up start up costs capital expenditure and basic VAT Outlining of basic income tax and National Insurance self assessment What a tax inspector will expect and look for What your accountant needs from you at your year end and how to provide it An overview of final year end accounts Cash flow forecasting budgeting and costing P Your Business Bank Account getting it to work and minimising your record Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses New Business Marketing and Sales for Your Small Business This one day course is for anyone who is new to marketing or wishes to explore new ideas for the marketing of their business It is suitable for small business owners senior managers or senior staff with marketing responsibilities Many people assume that marketing just means advertising but in fact it is so much more diverse than this This course aims to open delegates minds to marketing in many forms The course is delivered by a small business owner
72. om the internet Session Three Refresher session Spreadsheets what are they and what do they do Question and answer session Having never sat at a computer before found the whole course worthwhile especially as the tutor was very patient and concise in his training Very good Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Introduction to Word The course is designed for users new to Word It will provide trainees with the confidence knowledge and practical experience to use Word to create format and print professional looking documents Delegates should have sufficient Windows experience beforehand Duration Equipment Lunch provided Course feedback ED One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course The Word Screen Toolbars menus keyboard shortcuts Status bar Document views Creating and Editing Documents Entering text Navigating around the document Selecting Insert overtype Cut copy paste Drag and
73. opics covered in the 3 day First Aid at Work course together with updates on any changes to H amp S legislation or best practice occurring during the last 3 years The course is suitable for anyone who has a valid and current First Aid at Work Certificate Duration Equipment Lunch provided Two day course 9 30am 4 30pm approximately each day No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant on each day of the course Refreshments will be available throughout the duration of this course Introduction Assessment of an incident Non breathing casualty Resuscitation Unconscious casualty Recovery position Spinal injury recovery position Variations in resuscitation obstructed airways and choking Circulatory system Heart attacks and angina Severe bleeding Shock First aid kit and reporting Illnesses e g strokes asthma epilepsy Diabetes Fainting Fractures Dislocations Sprains and strains Burns and scalds Poisons Stings Anaphylaxis Eye injuries Revision Final assessment At the end of the course attendees receive a 3 Day First Aid at Work Certificate valid for three years This certificate is recognised through the Health and Safety Executive Course content may vary slightly from the above ED Broadland Council Training Services 1 Yarmo
74. orksheet Using borders and shading to improve presentation Font and number formatting alignment Printing Print preview and setup Headers and footers Print row column headings File Management Saving closing and opening files New workbooks Good Working Practice Creating a Chart Creating charts with the Chart Wizard Great came away with more Looks like everything will be transferred into Excel now Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Introduction to Excel 2007 The course is designed for users new to Excel It will provide trainees with the confidence knowledge and practical experience to use Excel 2007 to create and manipulate spreadsheets and produce printed reports Delegates should have sufficient Windows experience beforehand Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course The Excel Screen Ribbons Quick Access Toolbar Formula Bar and Status Bar Workbooks a
75. ound in circles on my own computer Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Online Skills Websites and Online Marketing for Small Businesses This one day course is for anyone who is keen to learn the basics of online marketing and using the internet to raise the profile of a business It is suitable for small business owners senior managers or senior staff with marketing responsibilities The rapid growth of the internet in recent years coupled with a surge of interest in social media has led many businesses to explore ways to use the diverse free resources available on the internet to reach more customers By the end of the course you should understand some of the basic principles of using effective online activity to benefit your business The course also covers top tips for commissioning an effective website and some cost effective ideas for electronic marketing please note that this course does not cover web design techniques in detail If you are troubled by Twitter or frustrated with Facebook then this course is the ideal place to learn the basic principles of social media activity for business The course is presented by a small business owner and marketing professional which gives the content a very practical ha
76. provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Planning your web or podcast Presentation techniques both visual and audio Body language Using colloquial language First impression is everything creating the right impact Structuring clear and simple messages Delegates will leave with a DVD of their web or pod cast The Pod and webcasts will be recorded on video and feedback given by the trainer Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 Business Training Fax 01603 430561 Thorpe Lodge 1 Yarmouth Road E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Course Cancellations If you need to cancel a course please make sure you inform us at least seven days before commencement so as not to incur full payment of the appropriate fee If we need to cancel a course we will endeavour to inform you approximately seven days prior to your course date Payment Courses can be paid for by cheque made payable to Broadland District Council or by a major credit or debit card online or by phoning 0800 389 1113 Hunstanton Where to find us Broadland Council Training Services are within the Broadland District Council offices at the junction of Yarmouth Road Thorpe Road and Harvey
77. r business writing skills Duration Equipment Lunch provided Course feedback ED One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Clarity Courtesy Content Customer s need the four essential ingredients for any business communication Choosing the right response Essential preparation Tone language and layout Sincerely or Faithfully Conventions in business communications Writing effective letters of advice and information Cutting the workload with standard letters and paragraphs Responding to letters of complaint Do I need to answer this memo email Conventions of electronic communications Getting to the point in memos and emails Selective distribution Filing for easy retrieval What to save and what to throw The impact of presentation Very useful training course Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Your business is expanding but finances dictate employment levels Many businesses find that as they expand the
78. r you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Sew the seeds for a change in mindset to one that will encourage an ongoing flow of new creative ideas Learn effective practical ideas to think in a different way Inspire useful creative easy team thinking Improve individual and team motivation Bring this new way of thinking into all aspects of life to stimulate creativity Begin to put this fresh innovative thinking into effective action Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care Customer Service and Dispute Resolution Workshop This one day workshop is for anyone who has regular contact with customers and needs to recognise the importance of customer care to the company s reputation and success Duration Equipment Lunch provided Course feedback ED One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the
79. rds the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Controlling and manage fear and anxiety Overcoming nervousness Delivering a professional speech with real impact Improving your self esteem and build your confidence Presenting to any size of audience and command their attention Using visual aids where necessary and keeping the audience s attention Trainer very helpful and willing to tailor course in anyway that would be helpful as individuals Really enjoyed it thanks Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care Stress Management Stress holds people back and creates unnecessary hurdles Today people are more stressed than ever before and this reduces their ability to live and work effectively with others Stress decreases people s ability to make good decisions and crucially it can completely stop them from being able to enjoy their lives Stress is becoming more and more prevalent and can manifest itself in many different ways including anxiety depression panic attacks burn out social anxiety fear anger and exhaustion Duration Equipment Lunch provided One day course 9 30am
80. rkplace 10 Images and Your PC 49 Q 3 CIEH Level 2 Award in Healthier Food and Special Diets 11 The Art of Digital Photography 50 z CIEH Level 2 Award in Manual Handling Using Your Digital Compact Camera 51 Principles and Practice 12 Emergency First Aid at Work 13 z First Aid at Work 14 l 5 2 First Aid at Work Refresher 15 es ae r Z Fire Extinguisher Training 16 OTHE lon Teo r A 3 h Fire Marshalling 17 Introduction to Word 2007 5 S Intermediate Word 55 Personal Development Intermediate Word 2007 56 and Customer Care Auvanced Word of new Advanced Word 2007 58 z An Introduction to Neuro Linguistic Programming NLP 18 Introduction to Excel 59 g Business Relationships Made Easy Introduction to Excel 2007 60 w Managing Personality Clashes 19 intermediate Excel 61 S Cold Calling for the Faint Hearted i ie m P gt How to Turn Cold Calling into Warm Calling 20 ntermediate Excel A Creative Thinking 21 Advanced Excel 63 Customer Service and Dispute Resolution Workshop 22 Advanced Excel 2007 64 Delivering a Professional Presentation 23 Excel Formulas and Functions SENE 65 amp Develop Your Confidence and Improve Your Excel VBA Visual Basic for Application 66 F Professional Image 24 Simple Book keeping on Excel 67 a Developing Assertive Behaviour and Negotiation Skills 25 Introduction to Access 68 3 Employability Training 26 Introduction to Access 2007 69 e Face to Face Communication and Professional Access Level 2 70
81. roduction stages enabling you to sensibly work with your existing designers or to take on web projects of your own Duration Equipment Lunch provided Course feedback One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Planning the Site Why are you building it What does it need to do for you How can you help your visitors get what they need Gathering and Managing Resources How to include text pictures sound animation or film in your site and use the best formats for each Constructing and Linking the Pages Creating the look and feel of your site using layout colour and styling Uploading to the Internet Making the site available to a wider audience and making sure they can find it Managing Changes and Tracking Users Developing the site over time and making it work even harder for you It was good to be welcomed in a friendly manner The trainer really knew his stuff Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Media Training How to Write a Dynamic Press Release Learn ho
82. rom the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Health and Safety Environmental Health CIEH Registered Centre Chartered Institute of Environmental Health CIEH Level 2 Award in Health and Safety in the Workplace This course has been designed to ensure that all employees are aware of their own safety and the safety of customers contractors and the public It is applicable in any workplace and the training can be adapted to meet specific needs This course enables attendees to understand the principles of Health and Safety contribute to any Health and Safety Management system develop an understanding of the responsibilities placed on employers and employees develop an understanding of hazard risk and the main causes of harm to workers acknowledge the importance of following systems procedures and rules and understand how individual action can reduce risks to health and safety Duration One day course 9 00am 5 00pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Please note that it is a requ
83. rvices Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Health and Safety Environmental Health CIEH Registered Centre Chartered Institute of Environmental Health CIEH Level 2 Award in Manual Handling Principles and Practice This new CIEH qualification aimed at those who carry out manual handling at work provides essential information about manual handling hazards and their control and is for both industrial and office workers Under the Manual Handling Operations Regulations 1992 employers are required to take appropriate steps to reduce the risk of injury to employees this includes suitable training The CIEH Level 2 Award in Manual Handling Principles and Practice combines both the theoretical and hands on elements of the subject and teaches learners techniques to lift carry push and pull objects safely within their individual capabilities Duration One day course 9 00am 5 00pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Please note that it is a requirement of the CIEH the awarding body that we need to see photographic proo
84. s It provides an opportunity to look more deeply into general health and safety from a supervisory perspective At the end of this course delegates will be able to demonstrate an understanding of the main concepts of health and safety show awareness of the benefits of a positive health and safety culture explain the roles and responsibilities of individuals supervisors and management in health and safety and demonstrate an understanding of health and safety control and improvement strategies available to supervisors Prerequisite a basic knowledge of health and safety issues is required for example the CIEH 2 Award in Health and Safety in the Workplace Foundation Certificate in Health and Safety or equivalent is required Duration Three day course gap between days 2 and 3 for revision 9 00am 5 00pm approximately each day Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Please note that it is a requirement of the CIEH the awarding body that we need to see photographic proof of identity of each candidate before they can be entered into the exam for example passport driving licence student union card or work pass Legislation UK only Concept of health and safety Ac
85. s who have taken the CIEH Level 2 Award in Food Safety in Catering within the last 3 years This refresher course enables attendees to be reminded to take personal responsibility for following food safety procedures to refresh them on the need to keep themselves clean and hygienic and revisit the requirement to receive and store food safely and also to prepare cook and hot hold food safely By the end of the course employees will have regained the confidence and expertise to deliver food safely to customers Duration Half day course Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided No only provided on full day courses Refreshments will be available throughout the duration of this course Please note that it is a requirement of the CIEH the awarding body that we need to see photographic proof of identity of each candidate before they can be entered into the exam for example passport driving licence student union card or work pass We will also need to see sight of your valid Level 2 Certificate Refresh your knowledge of food safety Revisit key areas of food safety Encourage best practice within the workplace Responsibilities for food safety Personal hygiene The work environment Product safety Subject to passing a 30 question multiple choice exam paper delegates will get a Refresher certificate from the CIEH Course content may vary slightly f
86. se Tables Setting field properties Applying data validation rules Indexing Setting a primary key Entering editing deleting data Moving sizing columns Forms Using the forms wizard Manually setting a form s layout Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU Querying Data Searching data using Find Using filters to extract data Creating select queries Relationships overview Creating deleting relationships Creating queries on related tables Creating reports Using the report wizard Changing the layout of a report An explanation of new features How to find familiar commands in the 2007 interface Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Access Level 2 This one day course is designed for anyone with a basic knowledge of Access to improve their understanding of the Relational Database environment By the end of the course you will be more comfortable in designing and implementing a finished relational database Duration Equipment Lunch provided Course feedback One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be avai
87. sed by a personal licence holder to sell alcohol This award is designed for anyone who works on licensed retail premises who is or likely to be involved in the sale of alcohol including barstaff supermarket cashiers waiters waitresses licensed shop cashiers in any licensed premises including pubs bars hotels restaurants licensed shops supermarkets convenience stores licensed retail stores sports and social clubs entertainment venues nightclubs and any other premises where alcohol is sold Duration Half day course 1 00pm 5 00pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided No only provided on full day courses Refreshments will be available throughout the duration of this course Please note that it is a requirement of the BIIAB that we need to see photographic proof of identity of each candidate before they can be entered into the exam for example a passport or driving licence gt The nature of alcohol and the effect that it has on the human body The main issues in the 2003 Licensing Act Licensing law in relation to the protection of children from harm The social responsibilities relating to the retail sale of alcohol How to recognise drunkenness and your duty not to serve Appropriate strategies that can be adopted to prevent or eliminate alcohol related crime and conflict and the importance of personal safety The e
88. staff who have different learning styles and make training fun and diverse Duration Equipment Lunch provided One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Art of being able to communicate Course feedback The importance of preparation The role of the trainer Analysis of your own level and skills Understanding learning styles and your own The use of a variety of equipment and their value Understanding coaching Understanding group sessions Opportunities for your own requirements to be added to the objective of the day Best practices in techniques To adopt a more consistent training method within the organisation To understand reasons for administration A very enjoyable day and feel I ve gained lots by coming on this course Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses New Business First Steps Towards Self Employment Many people dream of one day working for themselves or owning and running a small business but could
89. sued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Review Brief review of general Excel principles Formulas Functions Absolutes Formatting AutoFill Functions Using paste function The IF function Nested IF functions The VLOOKUP function Nesting other functions Linking Multiple Sheets and Workbooks Summarising data from multiple sheets Working with 3D formulae Linking workbooks Workspaces Good Working Practice List Management databases Sorting Subtotals Filtering Pivot Tables Creating pivot tables with the Pivot Table Wizard Formatting pivot tables Manipulating pivot tables Graphs Charts Creating a graph chart Formatting a graph chart Changing and editing your graph chart Using the Chart Wizard Incorporating a chart into a spreadsheet Macros Recording a simple macro Assigning a macro to toolbar buttons learnt a lot of useful techniques and devices which will help me in my job Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Advanced Excel 2007 This course develops many of the most useful aspects of Excel such as formulas and functions list management and
90. t of the agenda Using the agenda What to write down and what to leave out The art of summarising effectively Techniques for ensuring accuracy Role and duties of the Chairperson Role and duties of the Secretary Assistant How to write up your minutes Using appropriate language and tone Procedures for publishing distributing minutes Found the course extremely useful and the trainer s knowledge second to none Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care Public Speaking Without the Fear This workshop is for complete beginners who want to learn how to stand up and speak in public but feel anxious and apprehensive It is also for people who want to improve their current public speaking and presenting skills Public speaking is most people s greatest fear way ahead of spiders heights snakes and flying Whatever your level of experience this stimulating and enjoyable course will make a huge difference to your performance Duration Equipment Lunch provided Course feedback One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towa
91. t the duration of this course The main areas this course will cover are CV building e Application tips and completion Interview techniques The course will contain e Practical activities Pair team work e Advice and guidance Each learner will be given A course booklet e A CD containing a choice of CV layouts copy of course booklet After the workshop you are entitled to two free hours of individual coaching You are also entitled to take two courses of your choice from the standard BCTS course programme for the reduced cost of 10 per course Subject to availability Course feedback This course has given me more confidence to go to interviews and help with how to write a new CV Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care Face to Face Communication and Professional Telephone Behaviour This course is designed for anyone who deals with customers clients either face to face or over the telephone By the end of the course you should be able to understand body language understand the need for good communication skills answer the telephone in a professional way and learn to listen Duration One day course 9 30am 4 00pm approximately Equipment
92. tanding of Microsoft PowerPoint Delegates should have sufficient Windows experience beforehand Duration Equipment Lunch provided Course feedback ED One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course The PowerPoint Screen Toolbars Menus Keyboard Shortcuts and the Status Bar Presentation Views Creating and Editing Slides Placeholders Entering text Formatting text Formatting backgrounds Slide Layouts Title slides Bulleted lists Object slides Combination layouts The Master Slide Keeping the presentation uniform Viewing and closing the Master Slide Adding formats to the Master Slide Adding objects to the Master Slide Using headers and footers Using templates Applying a design template Presentation Views Normal view Speakers notes Slide sorter view Handouts Slide Objects Graphs Organisation charts The Drawing Tools Auto shapes layers rotation alignment and grouping Printing the Presentation Page setup orientation margins slide size Previewing the presentation Printing slides handouts and speaker s notes Animation Animating text and objects Using animation schemes The Slide Show Slide transit
93. tegies Preparing for negotiation Techniques for opening and developing negotiations Interpersonal skills rapport building listening and questioning summarising and body language Techniques for persuading and encouraging agreement based on mutual interests Role play exercise analysis and feedback Reducing conflict avoiding negative responses handling differences of opinion Thank you very much for a very enjoyable interesting informative and stimulating day Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care Employability Training Do application forms leave you puzzled Do interviews make you feel weak at the knees The Employability Training Workshop is designed for those who feel that they need some extra support in applying for jobs or getting through the interview process This workshop will hope to answer all your questions and make you feel more at ease with the whole recruiting process Duration Half day course 9 30am 12 30pm approximately Equipment Bring any certificates of education and training An old CV if you have one Pens and note paper will be available Lunch provided No only provided on full day courses Refreshments will be available throughou
94. tent Copyright Through attending the three day Basics 4 Business Course you are entitled to two free bolt on courses in Marketing and Sales for your Small Business and Financial Management for your Small Business These must be taken within six months of attending the Basics 4 Business course You are also entitled to a series of free one to one support sessions with the tutor after the course You have access to three free days of training from the standard BCTS programme the free training must not exceed three days and training must be undertaken within one year of attending the Basics 4 Business course Course feedback I would highly recommend this course to anyone considering setting up their own business found it laid back but informative i e things were described in a way we all understood Very good Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses New Business Financial Management for Your Small Business This course is for anyone who has a small business or is thinking of starting their own business The course will look at bank accounts for a business and their operation at accounting periods and year ends considering key documents such as invoices expenditure documents and at organisation of filing re
95. tention of records It will show you how to maintain simple accounting records and how to perform bank reconciliations It will look at types and treatment of expenses such as vehicles using home as an office petty cash set up and start up costs The course will outline basic Income Tax and National Insurance self assessment and give an introduction to VAT Together with this you will be provided with an overview of final year end accounts budgeting cash flow forecasting general guidance on credit control management and costings Duration One day course 9 30am 4 00pm approximately Equipment Various pro forma and templates will be provided Please bring a RAM stick if possible to receive electronic copies of material Calculators pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course keeping including down loading transactions from your bank Consider key documents e g invoices and expenditure documentation Structuring and organisation of records and filing retention of paperwork and records Why you should start with an Excel spreadsheet or manual records How to maintain simple and effective accounting records Choosing suitable receipts and payments analysis Headings Payments to suppliers for expenses and their recording Receipts fr
96. ters Page numbering Inserting fields Good Working Practice The Drawing Tools Auto shapes Clip Art Word Art Adjusting fills amp lines The drawing canvas AutoCorrect How AutoCorrect works Adding AutoCorrect entries Removing AutoCorrect entries Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Advanced Word The course is designed for users familiar with Word It will provide trainees with the confidence knowledge and practical experience to use Word as a desktop publishing tool to create format and print professional looking documents Delegates should have attended the Intermediate Word course or have equivalent Microsoft Word experience beforehand Duration Equipment Lunch provided Course feedback ED One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Recap A brief recap of general Word principles Font formatting Paragraph formatting Navigating around the document Selecting text Multi level Bullets and Numbering Creating a multi level bulleted numbered list Changing setting bullet points for each level Formatting numbers for each level Styles
97. the subjects you want to photograph in a more productive way Duration Two day course 9 30am 4 00pm approximately each day Equipment If you have a digital SLR camera it would be beneficial to bring it with you on the day Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Photoshop Processing RAW images SLR settings Aperture priority Shutter priority OC Manual settings Controlling exposure White balance Exposure compensation Avoiding problems including noise and camera shake Software Course feedback Very good course and very well presented Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Images and Your PC Digital Photography This course is designed for all those needing to get the most from their pictures but don t have access to specialist and expensive image editing software Using standard system software shareware or free on line equivalents of commercial programs we walk through the process of creating quality images for use on the web or in printed publicity materials Duration Equipment Lunch provided
98. tionery and newsletters Duration Half day course Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Please feel free to bring to the course any graphical promotional leaflets brochures etc you would like to discuss with the tutor Lunch provided No only provided on full day courses Refreshments will be available throughout the duration of this course A tour of Microsoft Publisher Software Choosing the right page layout font colour and size Design essentials what to avoid and what to include Finding resources for your publication Printing and emailing The pros and cons of DIY design versus commercial designs Course feedback I think Broadland District Council is brilliant for all they do for the residents Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Image Manipulation using Photoshop Adobe Elements 6 This one day course is designed to provide clear and simple processes enabling you to control all aspects of your images Duration Equipment Lunch provided Course feedback One day course 9 30am 4 00pm approximately Please bring your own images on CD or flash drive Pens and note paper will be available You will be issued w
99. to photograph it We will also learn some useful composition techniques and look at many examples of photographs good and bad to learn how other photographers have used composition and camera skills to get the best out of their images Duration Equipment Lunch provided Course feedback One day course 9 30am to 4 00pm approximately Please bring your camera to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course The aim of the day is for you to be more inspired by the photographic possibilities of the world around you and to be taking better landscapes portraits still life photographs and whatever other subject matter interests you There will be opportunities in some practical exercises to start employing the techniques you will learn and we will review our images and talk about them in the class People with digital SLR cameras and more advanced bridge cameras will probably get more out of the day but even people with simple compacts will gain a lot of knowledge about technique and style Overall very usefull indeed Looking forward to putting my new skills into action Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St
100. tore their data and to specify what data is appropriate as well as choosing how each table should be linked to the others in the database Additionally they will have learnt how to extract the required data using a combination of queries and filtering We will also look at Access Forms and Reports to enable users to print read and enter their data in a user friendly format Delegates should have sufficient Windows experience beforehand Duration Equipment Lunch provided Course feedback ED One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Introduction to Database Querying Data Concepts Searching data using Find Database terminology Using filters to extract data Overview of Access Creating select queries Creating a database Relationships Overview Tables Creating deleting relationships Setting field properties Creating queries on related tables Applying data validation rules Creating Reports Indexing Using the report wizard Setting a primary key Changing the layout of a report Entering editing deleting data Moving sizing columns Forms Using the forms wizard Manually setting a form s layout The whole course was well explained an
101. uration of this course Why you should start with an Excel spreadsheet as opposed to an accounts package Your Business Bank Account getting it to work and minimising your record keeping including down loading transactions from your bank Setting up and how to maintain simple and effective cash book accounting records Choosing suitable receipts and payments analysis Headings Payment transactions including to suppliers and for expenses Receipt transactions from customers and from elsewhere Sales invoicing transaction recording and credit control Accounting periods month and year end processes including Bank reconciliations Recording types and treatment of expenses including travel and vehicle costs and using your home as your office business base Structuring and organisation of records and filing retention of paperwork and records Information extraction Management accounts information The day was excellent It was exactly what wanted Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Introduction to Access This course is designed for beginners and basic users to enable them to become competent database developers As a result of this course users can expect to be able to design and create tables to s
102. uth Road Thorpe St Andrew Norwich NR7 ODU Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Health and Safety Fire Extinguisher Training This enjoyable and dynamic course is aimed at providing employees with practical familiarisation and experience of the fire fighting equipment that is provided at their workplace This course is delivered by qualified fire fighters that have extensive fire fighting experience As an employer it will assist you to fulfil your Health and Safety duties under The Provision and Use of Work Equipment Regulations 1998 Section 9 and The Health and Safety at Work Act 1974 We will provide delegates with the opportunity to understand the uses and limitations of equipment like extinguishers and fire hoses in addition to the general issues regarding fire safety During the practical side of the course delegates will have the opportunity to safely use a range of fire extinguishers on our live fire training rig Duration Half day course 1 30pm 4 30pm approximately Equipment The practical part of this session is held outside please dress in loose comfortable clothing suitable for the weather on the day Pens and note paper will be available Lunch provided No only provided on full day courses If you are also attending the Fire Marshalling course in the morning you will be issued with a voucher to go towards the cost of your lunch
103. uts Title slides Bulleted lists Object slides Combination layouts The Master Slide Keeping the presentation uniform Viewing and closing the Master Slide Adding formats to the Master Slide Adding objects to the Master Slide Using headers and footers Using templates Applying a design template Presentation Views Normal view Speakers notes Slide sorter view Handouts Thanks a very useful day Course content may vary slightly from the above Broadland Council Training Services 1 Yarmouth Road Thorpe St Andrew Norwich NR7 ODU Slide Objects Graphs Organisation charts The Drawing Tools Auto shapes layers rotation alignment and grouping Printing the Presentation Page setup orientation margins slide size Previewing the presentation Printing slides handouts and speaker s notes Animation Animating text and objects Using animation schemes Custom animation Movies and sound clips The Slide Show Slide transitions Rehearse timings Hiding showing slides Running a slide show Controlling the slide show Pause pen go to blank screen etc An explanation of new features How to find familiar commands in the 2007 interface Freephone 0800 3891113 Fax 01603 430561 E mail business broadland gov uk www broadland gov uk trainingcourses Desktop Publishing Introduction and Basics This course will enable you to create your own publications such as brochures posters banners sta
104. ve relaxed environment helpful confidence boost Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses New Business Basics 4 Business This course is to be taken after delegates have successfully completed the free half day First Steps towards Self Employment course The Basics 4 Business course is free for Broadland residents or people wishing to start their own business in Broadland evidence must be submitted Basics 4 Business allows you to work through your business ideas with a qualified business advisor and gives you the chance to meet other people in the same situation and Broadland Council staff who are there to support you with your venture Duration Three day course 9 30am to 3 30pm approximately each day Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Writing the business plan Keeping the business legal Customer service Sales and marketing Maintaining financial control B Health and safety Data protection Employing staff Legalities Personal development plans Pa
105. w to confidently write press releases that will be taken seriously by news reporters This workshop is run by current and experienced reporters who on a daily basis decide whether to follow up or bin dozens of press releases Find out why they prefer to deal with you direct rather than via a PR agency If you ve got positive genuine news that you want newspaper radio and television reporters to know about this is the course for you You will leave the course with your own usable press release s draft comprehensive notes an up to date media contact list and the confidence to continue writing your own dynamic press releases Duration One day course 9 30am 4 00pm approximately Equipment No equipment is necessary pens and paper are supplied However if you have a laptop and prefer typing directly into it please feel free to bring it along It s important that you come armed with a couple of strong story ideas that can be used as a basis for your draft press release s It s also helpful if you can bring anything that illustrates what your business does for example product samples leaflets photos and or newspaper clippings Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course What makes a news story How today s reporters gather news The importance of understanding how press radio and
106. wbusiness co uk www mynewgreatbusiness co uk Please bring some wording to clearly describe your business to new and existing customers also bring any logos pictures that you might need for your first web page on a memory stick or CD if possible You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Finding a name for your site What and why Choosing the right template for your purpose and image Structure Decide what pages and why Content Copywriting Images Process Entering and uploading the words and images on to pages Publishing the site Editing and maintaining Updating adding new pages Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Online Skills Getting the Most Out of eBay This course is designed to take novices and people with only a little experience of eBay through the eBay experience picking up valuable tips along the way focusing first on buying and then on selling After taking the course you will be able to use eBay with more confidence and enjoy hassle free bidding and selling It s an intensive but fun day spent immersed in the world of eBay Duration One day course 9
107. x 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Personal Development and Customer Care Developing Assertive Behaviour and Negotiation Skills This course is for anyone who wishes to become more assertive and feel confident when negotiating It can benefit those who deal with difficult customers or those who have to negotiate at work Combining theory and practice the day examines how we can be more successful in our dealings with other people By the end of the course you should be aware of and identify different behaviour types be more confident in your approaches structure a negotiation so that you can achieve win win and eliminate negativity and barriers Duration Equipment Lunch provided Course feedback ED One day course 9 30am 4 00pm approximately No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Insight into what is and what is not assertive behaviour Defining the four basic personality types Understand how personality affects our interaction and communication Developing confidence and self esteem The importance of win win outcomes Different approaches to negotiation examination of different stra
108. xamination consists of 25 multiple choice questions with 3 mandatory questions which must be answered correctly and to pass 14 out of 22 must be achieved in the second section You will be given a handbook to take away and keep after the course for future reference Course content may vary slightly from the above Broadland Council Training Services Freephone 0800 3891113 1 Yarmouth Road Fax 01603 430561 Thorpe St Andrew E mail business broadland gov uk Norwich NR7 ODU www broadland gov uk trainingcourses Health and Safety AWARDING QUALIFICATIONS for LICENSED RETAIL BIIAB Level 2 National Certificate for Personal Licence Holders NCPLH Under the Licensing Act 2003 anyone authorising the retail sale of alcohol will have to hold a personal licence In order to qualify for a personal licence an applicant must hold a licensing qualification which is accredited and D C M S approved The main qualification is the British Institute of Innkeeping Awarding Body s NCPLH By the end of the course candidates will have the knowledge required to ensure that all sales or supply of alcohol will satisfy the due diligence requirements of the Licensing Act 2003 Duration One day course 9 30am 4 00pm approximately Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided You will be issued with a voucher to go towards the cost of your lunch from the council s r
109. y each day No equipment is necessary for you to bring to the course Pens and note paper will be available You will be issued with a voucher to go towards the cost of your lunch from the council s restaurant Refreshments will be available throughout the duration of this course Recorded Macros Avoiding the common problems understanding the limitations How to Run a Macro Customising the toolbars assigning shortcut keys Finding and Reading the Code Modules comments keywords and statements Understanding the Object Model The rules of grammar and syntax in an object oriented programming language and how to apply these the object browser Interacting with the User Input boxes and message boxes Looping The For Next loop the Do Loop and nested loops Variables Using and declaring variables to store data Making Decisions The If statement The Block If statement Else lf Select Case Custom Functions Creating and using new functions on worksheets and in VBA code Debugging How to respond to an error the debug window stepping through your Macro the Watch window the Immediate Pane Event Driven Procedures Triggering macros automatically with workbook or form events Dialog Boxes Forms Designing and building your own adding controls showing controlling and interacting with your user built dialog boxes Really good course have definitely learnt a lot and will recommend others Course
110. you do it This workshop will help you to understand what is really involved and whether self employment is right for you The workshop will hope to answer all your questions to help you make that important decision First Steps towards Self Employment is free for Broadland residents or people wishing to start their own business in Broadland evidence must be submitted This course is the first part of the Business Start Up programme and delegates must complete this day before attending the three day Basics 4 Business course Duration Half day course Equipment No equipment is necessary for you to bring to the course Pens and note paper will be available Lunch provided No only provided on full day courses Refreshments will be available throughout the duration of this course What skills and experience will need How do I know if it will work Is there any funding available How do get started This half day course will give delegates the chance to meet the tutor a qualified Broadland business advisor who will be taking you through the next three day part of the Basics 4 Business programme You will get to meet other course attendees who are in the same position as yourself who are thinking about taking the steps to starting their own business or who have just started This course will give you a taster as to what elements of business you will be covering in the three day programme Course feedback Very informati

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