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HP Pavilion x360 ConvertibleHP x360 310 G2 Maintenance and

1. IMPORTANT The memory modules are not customer replaceable Before removing a memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe top cover see Top cover on page 25 5 Remove the system board see System board on page 39 To remove a memory module 1 Remove the memory shielding 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 3 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module 42 Chapter5 Removalandreplacement procedures for Authorized Service Provider parts WLAN module Description Spare part number Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter for use in Brazil 751416 005 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter 784644 005 Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter 792610 005 A CAUTION To avoid damaging the boards do not remove the WLAN module with the system board installed in the comp
2. Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Chapter 9 Specifications Hard drive specifications 1 TB 5400 rpm 500 GB 5400 rpm Dimensions Height 7 0 mm 7 0 mm Length 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm Weight 110g 110g Interface type SATA SATA Transfer rate synchronous maximum 1 2 GB sec 1 1 GB sec Security ATA security ATA security Seek times typical read including setting Single track 3ms 1 5 ms Average read write 13ms 11 13 ms Maximum 24 ms 22 ms Logical blocks 1 953 525 168 976 773 168 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 69 M 2 solid state drive specifications 128 GB Dimensions Height 1mm Length 50 8 mm Width 28 9 mm Weight 10g Interface type ATA 7 Transfer rate Sequential Read Up to 160 MB s Random Read Up to 128 MB s Sequential Write Up to 115 M
3. 3 Disconnect all external devices from the computer Remove the top cover 1 Position the computer upside down 2 Pry the two rear rubber feet off the bottom cover 1 3 Pry the screw cover off the bottom cover 2 Rubber feet and rubber screw cover are available in the Rubber Kit spare part numbers Silver models 809550 001 Red models 809551 001 Green models 809552 001 Purple models 816522 001 4 Remove the nine Phillips PM2 5x6 0 screws 3 that secure the top cover to the computer 9 c al c 4 a E 9 od 5 Position the computer upright and then open the computer as far as possible 26 Chapter5 Removaland replacement procedures for Authorized Service Provider parts Run a plastic non marking tool around the seam to disengage the top cover from the computer Separate the top cover from the computer by separating and lifting up at the seam on the left side 1 top 2 and right side 3 far enough to access the keyboard and touchpad connectors on the system board 34 Ef NOTE You can use a plastic non marking tool inserted in the seam to disengage the top cover A NOTE When you lift the top cover the keyboard cable and the touchpad cable are connected to the system board Be sure not to pull the cables loose when lifting the bottom cover p Se 7 Disconnect
4. microphone 4 network 5 RJ 45 network 5 K keys action 10 esc 10 fn 10 Windows 10 L labels Bluetooth 11 Microsoft Certificate of Authenticity 11 regulatory 11 serialnumber 11 service 11 wireless certification 11 WLAN 11 lights ACadapter 5 capslock 9 hard drive 6 mute 9 RJ 45 network status 5 M M 2 solid state drive specifications 70 76 Index mass storage device 15 precautions 20 spare part numbers 15 memory card reader identifying 6 memory card identifying 6 memory module product description 1 removing 42 microphone product description 2 minimized image recovery 66 minimized image creating 65 modelname 1 mute light identifying 9 N network jack identifying 5 0 operating system product description 3 optical drive precautions 20 product description 2 Spare partnumber 15 original system recovery 65 P packaging guidelines 22 plastic parts service considerations 19 ports HDMI 4 product description 2 USB2 0 6 USB3 0 4 power button board removal 56 Spare partnumber 13 56 power button identifying 5 power connector cable removal 57 Spare partnumber 13 57 power connector identifying 5 power cord setrequirements 72 power requirements product description 2 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 harddrive 1 internal card expansion 2 memory module 1 microph
5. 4 Power button board includes cable 809546 001 5 USB card reader board includes cable For use in models with an Intel Core processor 809544 001 For use in models with an Intel Pentium or Celeron processor 819789 001 Computer major components 13 Item Component Spare part number 6 USB audio jack board includes cable 809545 001 7 WLAN module Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter for use in Brazil 751416 005 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter 784644 005 Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter 792610 005 Heat sink includes replacement thermal material 8 For use in models with Intel Pentium and Celeron processors 9 For use in models with Intel Core processors 809536 001 10 System board includes integrated processor NOTE System board spare part kits include replacement thermal material Intel CoreT M 5Y10C processor and the Windows 8 1 Standard operating system 809560 501 Intel CoreT M 5Y10C processor and a non Windows 8 operating system 809560 001 Intel Pentium N3700 processor and the Windows 8 1 Standard operating system 809557 501 Intel Pentium N3700 processor and a non Windows 8 operating system 809557 001 Intel Celeron N3050 processor and the Windows 8 1 Standard operating system 809556 501 Intel Celeron N3050 processor and a non Windows 8 operating syst
6. 2h E I 44 Lr 47 Display iuum 49 Power bu ttoniboard ette eise eoiu tr nt rer tere PRESE ERIE EE Re RASSE nea eE ESE a eae VeL Ua Eo SEAGEN 56 Power connector CADL e 57 B lising Satup DELE BIOS ore EFFERRI Moi ECEEE E EEH EUER FREIE Ei 58 Starting Setup Utility BIOS 0 0 ecssssssescsessssescsesessescsessecescsessesesesessecesessseescsessstecesesecseaesesecseaeseeseaeaeseseeneas 58 SELBE 7A 58 Determining the BIOS version s ccsccsscssssssesseessesssesseessesseesseeseessessseseeseseeseeseseseessseseeesseseeeseessees 58 Downloading a BIOS update eee esee esee eene en eene nn sene nn nnns tanen sth s trn ta seras na snas 59 Synchronizing a tablet and keyboard select models only eese enne ne ttn tntnntnnn 60 7 Using HP PC Hardware Diagnostics WEFI cccnccecc lt sssssnnsserscccevesresssssevecenssevneceneesesasninannancanecnessossonmesuunseuceceissosses 61 Downloading HP PC Hardware Diagnostics UEFI to a USB device cssecescsesceessessesesseecssessescssesessesseaesnees 62 8 Backing up restering ANG recovering ioo ie eiie visis ie ida fase v ve EXE Eti kba 1A E02 Y FEVER EYE edit boboi bd bassas ias
7. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Battery Description Spare part number 2 cell 32 Wh 4 2 Ah Li ion battery 796355 005 Before removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Removethe top cover see Top cover on page 25 Remove the battery Z WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP 1 Disconnect the battery cable from the system board 1 2 Disconnect the speaker cable from the system board 2 lift the tape that secures the cable to the battery 3 and remove the cable from atop the battery 4 3 Disconnect the USB card reader board cable from the system board 5 and the USB card reader board 6 and then if replacing the battery remove the cable from atop the battery 7 A NOTE If replacing the battery be sure to attach the flat USB card reader cable to the top of the new battery 4 Removethe four Phillips PM2 5x4 0 screws 1 that secure the battery to the computer Component replacement procedures
8. F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Requirements for specific countries and regions 73 11 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in genera
9. install the Windows 7 software and take full advantage of Windows 7 functionality See http windows microsoft com en us windows7 get know windows 7 for details Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents T PROGUCE MOSM ELON ee 1 2 Exterml component IMentITICallOl orco eoo eoo pe eves aces Sascceasaceenpsensesedietscesics P EA NN NE MED Re ae 4 Med m E 4 Faixipn A 5 suo M 6 BjEDIL D M EN 7 Changing your notebook to an entertainment stan
10. of China 755530 AA1 For use in Denmark 755530 081 For use in Europe 755530 021 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in Japan 755530 291 For use in North America 755530 001 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in Taiwan 755530 AB1 For use in Thailand 755530 201 For use in the United Kingdom and Singapore 755530 031 Rubber Kit includes 2 rear rubber feet and rubber screw cover Miscellaneous parts 17 Component Spare part number For use in silver models 809550 001 For use in red models 809551 001 For use in green models 809552 001 For use in purple models 816522 001 Screw Kit 809553 001 Synaptics Active Pen 773175 001 HDMI to VGA adapter 701943 001 18 Chapter 3 Illustrated parts catalog 4 Removalandreplacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures EA NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTIO
11. properly installed 4 Lift the speakers from the computer noting the proper cable routing for reinstallation Reverse this procedure to install the speakers 38 Chapter5 Removaland replacement procedures for Authorized Service Provider parts System board ET NOTE The system board spare part kit includes replacement thermal material Description Spare part number System board for use in models equipped with Intel CoreT M 5Y10C processor and the Windows 8 1 Standard operating system 809560 501 Intel CoreT M 5Y10C processor and a non Windows 8 operating system 809560 001 Intel Pentium N3700 processor and the Windows 8 1 Standard operating system 809557 501 Intel Pentium N3700 processor and a non Windows 8 operating system 809557 001 Intel Celeron N3050 processor and the Windows 8 1 Standard operating system 809556 501 Intel Celeron N3050 processor and a non Windows 8 operating system 809556 001 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the top cover see Top cover on page 25 u B W N Disconnect the battery ET NOTE When replacing the system board be sure that
12. recovery 64 system board removal 39 spare part numbers system recovery 65 system restore point creating 64 system restore point creating 63 16 54 14 37 14 39 T tools required 19 top cover removal 25 spare part number 25 TouchPad buttons 9 removal 28 TouchPad zone identifying 9 transporting guidelines 22 traveling with the computer 11 U USB 2 0 port identifying 6 USB 3 0 ports identifying 4 USB audio board removing 33 spare part number USB card reader board removing 35 spare part number 14 33 13 35 V video product description 2 volume button identifying 6 w webcam identifying 7 webcam cable spare part number 17 webcam light identifying 7 webcam spare part number 16 webcam microphone module removing 51 Windows system restore point 63 64 Windows key identifying 10 Windows tools using 64 wireless certification label 11 wireless product description 2 WLAN antennas identifying 7 WLAN device 11 WLAN label 11 WLAN module removal 43 spare part numbers 14 43 workstation guidelines 22 WWAN antennas identifying 7 Index 77
13. 05 Hard Drive Hardware Kit includes hard drive bracket and connector cable 809537 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the top cover see Top cover on page 25 nm YY a Disconnect the battery Remove the hard drive 1 Disconnect the hard drive connector cable 1 from the system board Component replacement procedures 29 2 Liftthehard drive out of the computer 2 3 If it is necessary to disassemble the hard drive perform the following steps a Disconnect the hard drive connector cable 1 from the hard drive b Pull the sides of the bracket away from the drive 2 to remove the pegs that secure the bracket to the hard drive c Remove the hard drive bracket 3 from the hard drive The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit spare part number 809537 001 Reverse this procedure to install the hard drive 30 Chapter5 Removaland replacement procedures for Authorized Service Provider parts Solid state drive M 2 Description Spare part number 128 GB solid state drive SSD M 2 TLC 809555 001 Before remo
14. 09671 001 For use in silver models 809670 001 For use in green models 809672 001 For use in purple models 816504 001 Top cover with keyboard and TouchPad For use in Belgium 809543 A41 For use in Brazil 809543 201 For use in Bulgaria 809543 261 For use in Canada English French 809543 DB1 For use in the Czech Republic and Slovakia 809543 FL1 For use in France 809543 051 For use in Germany 809543 041 For use in Greece 809543 151 For use in Hungary 809543 211 For use internationally 809543 B31 For use in Israel 809543 BB1 For use in Italy 809543 061 For use in Japan 809543 291 For use in Latin America 809543 161 For use in the Netherlands 809543 DH1 For use in Portugal 809543 131 For use in Romania 809543 271 For use in Russia 809543 251 For use in Saudi Arabia 809543 171 For use in South Korea 809543 AD1 For use in Spain 809543 071 For use in Switzerland 809543 BG1 For use in Taiwan 809543 AB1 For use in Thailand 809543 281 For use in Turkey 809543 141 For use in the United Kingdom 809543 031 For use in the United States 809543 001 Component replacement procedures 25 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer
15. 3 Illustrated parts catalog Computer major components A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions 12 Chapter3 Illustrated parts catalog Item Component Spare part number 1 Display assembly not spared 2 Top cover includes keyboard and TouchPad For use in Belgium 809543 A41 For use in Brazil 809543 201 For use in Bulgaria 809543 261 For use in Canada English French 809543 DB1 For use in the Czech Republic and Slovakia 809543 FL1 For use in France 809543 051 For use in Germany 809543 041 For use in Greece 809543 151 For use in Hungary 809543 211 For use internationally 809543 B31 For use in Israel 809543 BB1 For use in Italy 809543 061 For use in Japan 809543 291 For use in Latin America 809543 161 For use in the Netherlands 809543 DH1 For use in Portugal 809543 131 For use in Romania 809543 271 For use in Russia 809543 251 For use in Saudi Arabia 809543 171 For use in South Korea 809543 AD1 For use in Spain 809543 071 For use in Switzerland 809543 BG1 For use in Taiwan 809543 AB1 For use in Thailand 809543 281 For use in Turkey 809543 141 For use in the United Kingdom 809543 031 For use in the United States 809543 001 3 Power connector cable 807522 001
16. 38 001 External DVD RW Double Layer with SuperMulti Drive not illustrated 747080 001 Mass storage devices 15 Display assembly subcomponents Item Component Spare part number 1 Display panel raw SVA 809548 001 UWVA 809549 001 2 Display cable 809576 001 3 Display hinges left and right includes rubber cap 809539 001 4 Display hinge covers left and right For use in red models 809541 001 For use in silver models 809540 001 For use in green models 809542 001 For use in purple models 809828 001 5 Antennas primary and secondary 809530 001 6 Webcam 807542 001 7 Sensor board not illustrated 16 Chapter 3 Illustrated parts catalog Item Component Spare part number For use in models with an Intel Core processor 809547 001 For use in models with an Intel Pentium or Celeron processor 819790 001 8 Webcam sensor touch control board cable 809534 001 9 Display enclosure Silver models 809573 001 Red models 809574 001 Green models 809575 001 Purple models 816503 001 Miscellaneous parts Component Spare part number ACadapter 45 W HP Smart AC adapter non PFC 4 5 mm non slim 741727 001 65 W HP Smart AC adapter non PFC EM 4 5 mm 714657 001 Power cord 3 pin black 1 0 m For use in Argentina 755530 D01 For use in Australia 755530 011 For use in Brazil 755530 202 For use in the People s Republic
17. 47 5 Remove the battery 2 Reverse this procedure to install the battery 48 Chapter5 Removal and replacement procedures for Authorized Service Provider parts Display assembly The display is only spared at the subcomponent level The full hinge up is not spared Before removing the display assembly follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe top cover see Top cover on page 25 5 Remove the system board see System board on page 39 To remove the display assembly 1 Remove the six Phillips PM2 5x4 0 screws 1 and the Phillips PM2 0x2 5 screw 2 that secures the display assembly to the computer A CAUTION Support the display assembly when removing the screws Failure to support the display assembly can result in damage to the display assembly and other computer components 2 Pull the display into the computer to remove hinges from computer 3 3 Separate the display assembly from the computer 4 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display enclosure Component replacement
18. 9 5 cm 1366x768 high definition HD white light emitting diode WLED IPS UVWA eDP AntiGlare 16 9 ultra wide aspect ratio typical brightness 220 nits slim 3 0 mm Touch solution with flush glass multitouch enable Supports low voltage differential signaling LVDS co layout with eDP1 3 On board system memory one SODIMM slot not customer accessible only for models with Intel Pentium and Celeron processors DDR3L 1600 single channel support Supports up to 2 GB maximum on board system memory Supports up to 8 GB maximum system memory On board system memory DDR3L 1600 dual channel support Supports up to 8 GB onboard system memory Storage Support for 6 35 cm 2 5 in hard drives in 7 0 mm 7 2 mm 28 in thickness Support for Accelerometer hard drive protection Single HDD Hybrid HDD configurations e 1 TB 5400 rpm 7 2 mm e 500 GB 5400 rpm 7 2 mm 500 GB 5400 rpm 8 GB NAND Hybrid 7 0 mm Single SSD configurations TLC Support for M 2 SATA SSD as storage e 128GBM 2 SATA 2 Category Optical drive Description Support for external 9 5 mm tray load SATA DVD RW DL SuperMulti drive only Audio and video Integrated HP TrueVision camera HD 1280x720 by 30 frames per second fixed no tilt with activity light Dual array Digital Microphones w appropriate software beam forming echo cancellation noise suppression Dual speakers B amp O Play Ethernet Integrate
19. B s Random Write Up to 16 MB s Ready time Maximum to not busy 2 0s Access times Logical 0 1 ms Total logical sectors 117 905 264 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 55 to 95 C 67 F to 203 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details 70 Chapter9 Specifications 29 5 cm 11 6 in HD display specifications Metric U S Dimensions Height 20 6 cm 8 11 in Width 28 9 cm 11 38 in Diagonal 29 5 cm 11 6 in Number of colors up to 16 8 million Contrast ratio 200 1 typical Brightness 220 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format HD 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 3 46W Viewing angle 65 horizontal 50 vertical typical 29 5 cm 11 6 in HD display specifications 71 10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirement
20. HP Pavilion x360 Convertible Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2015 Hewlett Packard Development Company L P Intel and Pentium are trademarks of Intel Corporation in the U S and other countries Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft Windows and Windows 8 are U S registered trademarks of the Microsoft group of companies SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2015 Document Part Number 806665 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details This computer may require upgraded and or separately purchased hardware and or a DVD drive to
21. N Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Tools required 19 20 Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical driv
22. NOTE The webcam is available using spare part number 807542 001 a Lift the webcam module 1 enough to gain access to the cable Component replacement procedures 51 b Disconnect the cable 2 from the module 3 To remove the display hinges EY NOTE The display hinges are available using spare part number 809539 001 a Position the display enclosure upright b Remove the Phillips PM2 0x2 0 screw 1 from the top of each hinge and the three broadhead Phillips PM2 5x2 0 screws 2 from the bottom of each hinge that secure the hinges to the display 52 Chapter5 Removaland replacement procedures for Authorized Service Provider parts Rotatethe top of the hinges inward so that the hinges are at an angle 1 and then remove the hinges 2 4 Toremove the display hinge covers A NOTE The display hinge covers are available using spare part number 809541 001 for red models 809540 001 for silver models 809542 001 for green models and 809828 001 for purple models a Remove the Phillips PM2 0x3 0 screw 1 that secures the hinge cover to the hinge b Separate the hinge cover from the hinge 2 5 Toremove the display cable 31 E NOTE The display cable is available using spare part number 809576 001 A Remove the cable from the tape and clips 1 that secure it to the display enclosure and then lift the display cable from the display enclosure 2 Component replacement proced
23. Power button e Whenthe computer is off press the button to turn on the b computer e When the computer is on press the button briefly to initiate Sleep e Whenthe computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options A Fromthe Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications or From the Windows desktop right click the Start button and then select Power Options Left side 5 6 Component 2 m Security cable slot Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 3 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 n Memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card A Hold t
24. age Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery select models only Using the HP Recovery partition select models only The HP Recovery partition allows you to perform a system recovery or minimized image recovery select models only without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition iy IMPORTANT For tablets with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select models only 1 From the Start screen type recovery select Recovery Manager and then select HP Recovery Environment Or Press f11 while the computer boots or press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original sys
25. are programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive e Onlyonesetof recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required Creating recovery media and backups 63 To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it mu
26. askbar area of the Windows desktop NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 3 Windows button Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows button again will return you to the previous screen 4 USB 3 0 ports 2 Connect optional USB devices such as a keyboard mouse Sul external drive printer scanner or USB hub 5 HDMI port Connects an optional video or audio device such as a high ss definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device Chapter 2 External component identification 6 RJ 45 network jack status lights Connects a network cable e White The network is connected e Amber Activity is occurring on the network 7 l AC adapter light e White The computer is connected to external power and the battery is fully charged e Blinking white The computer is disconnected from external power and the battery has reached a low battery level e Amber The computer is connected to external power and the battery is charging e Off The battery is not charging 8 Power connector Connects an AC adapter Left side Mu os s Component Description 1
27. ble Component replacement procedures 57 Using Setup Utility BIOS Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS A CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly A NOTE If your tablet has a keyboard base connect the tablet to the keyboard base before beginning the steps in this chapter e Computers or tablets with keyboards A Turnonor restart the computer quickly press esc and then press f10 e Tablets without keyboards 1 Turnonorrestart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version 58 To determine whether available BIOS updates contain later BIOS versions than t
28. ccessfully set up the computer to create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select models only on page 63 For information on the recovery options that are available using the recovery media see Recovering using HP Recovery Manager on page 65 e Use Windows tools to create system restore points and create backups of personal information For more information see Using Windows tools on page 64 A NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select models only iy IMPORTANT If your computer does not list a Create recovery media option you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the softw
29. contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Chapter 4 Removal and replacement procedures preliminary requirements Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awarene
30. d ee eeeteeeceececeeceecesceececesceeceeeteeeeeeeeteeees 8 Changing your notebook to a tablet sessi eseeeseeeeee esee nn sn nn nnne nn sns snas enn sns 8 Ip E 9 MUM PAG ec 9 E pN nesae e H 9 C m M 10 LAD ONS E E sesacestsceresaczesenerserserstatresaies 11 3 Wustrated parts catalog i 12 Computer major COMPONENKS sisccsssevsccccvvervsecescevieseseceveccessersousduaseseGeastescvebeduevscbacuccdeccasveteavatenecesivasvedvaseveacendeeess 12 Mass storage devices e cece sus eepe EEE Ep e eee A RE AEE aE EERE Aee Eea a EEn eie vespere e erret da 15 Display assembly subcomponents ccssccsscsscssscsscessessesseesseeseesseeseeesseseeessessesseeeseseessesesesseeeseeseeeseesseeseeeases 16 Miscellaneous par S r betonte ee weve eis TER eee PCR ER CEN Foe ues YE a ev serene 17 4 Removal and replacement procedures preliminary requirements ecce e eee ee eee eee s eee eese ees sonnseu 19 IEEE pee NS 19 Service consideratiorns erret epe reete tere a aeia ESSE EE dede ele sant ene te v NUR EAE Ye MEE dee ERR NUR NER ER 19 Plastic palts REED E m 19 Cables and connectors 5 eerte riter ee ana LEE Eni E AEAEE AEEA EELEE AEE AAKE aaa 20 weed 20 Grounding guidelines 3 ooo tanen e
31. d then unplugging the AC adapter from the computer 4 Removethe top cover see Top cover on page 25 5 Disconnect the battery To remove the USB card reader board 1 Disconnect the cable from the system board 1 2 Remove the two Phillips PM2 5x4 0 screws 2 Component replacement procedures 35 3 Remove the board from the computer 3 Reverse this procedure to install the USB card reader board 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Speakers Description Spare part number Speaker Kit includes left and right speakers and cable 809554 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Removethe top cover see Top cover on page 25 5 Disconnect the battery Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the tape 2 that secures the speaker cable to the top of the battery Component replacement procedures 37 3 Remove the four Phillips PM2 5x6 0 screws 3 that secure the speakers to the computer A NOTE Rubber gaskets fit around each screw For installation make sure the gaskets are
32. d 10 100 network interface card NIC Co layout with Giga LAN Sensor Wireless Sensor Hub Accelerometer Gyroscope e Compass Accelerometer IC x2 TPMIC Integrated wireless options with single antenna M 2 PCle e Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter e Broadcom BCM43142 802 11 b g n 1x1 Wi Fi BT4 0 M 2 Combo Adapter Integrated wireless options with dual antenna M 2 PCle e Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter Intel WiDi support Compatible with Miracast certified devices External media cards HP Multi Format Digital Media Card Reader with push push technology Supports SD SDHC SDXC Internal card expansion Ports Keyboard pointing devices Power requirements One M 2 slot for SSD One M 2 slot for WLAN AC Smart Pin adapter plug Headphone Microphone Combo Jack HDMI v 1 4 supporting up to 2560x1600 at 60 Hz RJ 45 Ethernet 2 USB 3 0 1 USB 2 0 VGA Dsub 15 pin hot plug unplug and auto detection for correct output to wide aspect vs standard aspect video Full size textured island style keyboard Stylus writing support ClickPad requirements Taps enabled as default Multitouch gestures enabled 2 finger scroll pinch Support for Windows 8 Modern TouchPad Gestures Support for the following AC adapters Chapter 1 Product description Category Description e 45 W HP Smart AC adapter non PFC with 26 5 mm z he
33. e be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Chapter 4 Removal and replacement procedures preliminary requirements Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in th
34. e internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700V 400V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V Grounding guidelines 21 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in stat
35. e nre Eee eren eoe e RR e EH eee eae YS LEEREN YE RSS F Esiet SIERENS 21 Electrostatic discharge damage eee esses esee ee eene enne nn nnns enn stans nns tn ss nns nns nns 21 Packaging and transporting guidelines eecessssceeceeceeceeceeceeeeseeeceeceeceeceeeeneeeeees 22 Workstation guidelines eeesssscececeeeeeceeceececesceeceeceaceeeseeseteeseeeeesees 22 5 Removal and replacement procedures for Authorized Service Provider parts eee ee esses 24 Component replacement procedures ccsscessssssessesscssscssssssesseescseeessesseessessesssesseessesseseeesaeeseesaeesesseessecseeass 24 Bid lE 25 uudm 28 HANG Regi 29 Solid state drive M 2 sscsssssscsssssssscssssssssescsessssesesesescesescsesesseseseseseseescousescessacseseeesseaeaesesassesesseneaees 31 USB audio jack board right side eese terne tnter tnnt 33 USB card reader board left side ssssssssssesessssescsssscsescsssscsescsceaesesseseaeseeceescseeeeeeseseeaeaeseseeseses 35 SPAS soars oe sce 37 Cm er 39 a fere MOU e E 42 IBI E 43 FRAG SIM E
36. els only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 65 If you have not already created recovery media see Creating HP Recovery media select models only on page 63 e Onselect models if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 65 e Onselect models if you want to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 67 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from support or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media select models only on page 63 What you need to know before you get started e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufac
37. em 809556 001 11 2 cell 32 Wh 4 2 Ah Li ion battery 796355 005 12 Hard drive does not include hard drive bracket hard drive connector cable or screws 1 TB 5400 rpm 7 0 mm 762990 005 500 GB 5400 rpm 7 0 mm 778186 005 500 GB 5400 rpm 8 GB hybrid SSD 7 0 mm 732000 005 Hard Drive Hardware Kit includes 809537 001 13a Hard drive bracket 13b Hard drive connector cable Solid State Drive not illustrated 128 GB solid state drive SSD M 2 TLC 809555 001 14 Speaker Kit includes left and right speakers and cable 809554 001 15 Bottom cover Red models 809574 001 Silver models 809670 001 Green models 809672 001 Purple models 816504 001 Memory modules DDR3L 1600 not illustrated IMPORTANT The memory modules are not customer replaceable 14 Chapter 3 Illustrated parts catalog Item Component Spare part number 8 GB 693374 005 4 GB 691740 005 Mass storage devices Q 9 9 9 o a Component Spare part number 1 Hard drive does not include hard drive bracket hard drive connector cable or screws 1 TB 5400 rpm 7 0 mm 762990 005 500 GB 5400 rpm 7 0 mm 778186 005 500 GB 5400 rpm 8 GB hybrid SSD 7 0 mm 732000 005 Hard Drive Hardware Kit includes 809537 001 2a Hard drive bracket 2b Connector cable 3 Solid State Drive 128 GB solid state drive SSD M 2 TLC 809555 001 Solid state Drive Hardware Kit 8095
38. er from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe top cover see Top cover on page 25 5 Disconnect the battery To remove the USB audio jack board 1 Remove the Phillips PM2 5x4 0 screw 1 2 Remove the two Phillips PM2 0x2 0 screws 2 Component replacement procedures 33 3 Liftthe board straight up to disconnect it from the connector on the system board 3 Reverse this procedure to install the USB audio board 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts USB card reader board left side Description Spare part number USB card reader board for use in models with an Intel Core processor includes cable 809544 001 USB card reader board for use in models with an Intel Pentium or Celeron processor includes cable 819789 001 The USB card reader volume board is located on the left side of the computer Do not confuse this board with the USB audio jack board on the right side of the computer Before removing the USB card reader board follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet an
39. gs 2 Clickthe UEFI Download link and then select Run Option 2 Support and Drivers pages Provide downloads for a specific product for earlier and later versions 1 Gotohttp www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go Qor Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment Click Download and then select Run Chapter 7 Using HP PC Hardware Diagnostics UEFI 8 Backingup restoring and recovering This chapter provides information about the following processes The information in the chapter is standard procedure for most models e Creating recovery media and backups e Restoring and recovering your system For additional information refer to Help and Support A From the Start screen type help and then select Help and Support iy IMPORTANT If you will be using F11 startup recovery or USB media recovery to recover your system the tablet battery must have at least 70 battery power remaining before starting the recovery process Creating recovery media and backups The following methods of creating recovery media and backups are available on select models only Choose the available method according to your computer model e Use HP Recovery Manager after you su
40. he card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card A Press in on the card it until it pops out 5 Volume button Controls speaker volume e Todecrease speaker volume press the edge of the button e Toincrease speaker volume press the edge of the button 6 Hard drive light e Blinking white The hard drive is being accessed Kk d naa e Amber HP 3D DriveGuard has temporarily parked the hard Bottom drive Component 1 Speakers Chapter 2 External component identification Description Produce sound Display SS LX rd S i i 4 Fi ail i Jl wt at if H Ii c 1L i i Description Send and receive wireless signals to communicate with wireless local area networks WLANs Send and receive wireless signals to communicate with wireless wide area networks WWAN Record sound On The webcam is in use Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam A Fromthe Start screen type camera and then select Camera from the list of applications Component 1 WLAN antenna s Includes 1 or 2 antennas depending on the model 2 WWAN antennas select models only 3 Internal microphones 4 Webcam light 5 Webcam 6 Internal display switch T
41. he method that best matches your situation and level of expertise 64 iy IMPORTANT Not all methods are available on all models Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information see Help and Support A From the Start screen type help and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Reinstall drivers and or applications option of HP Recovery Manager to reinstall the individual application or driver Chapter8 Backing up restoring and recovering A From the Start screen type recovery select HP Recovery Manager select Reinstall drivers and or applications and then follow the on screen instructions e Onselect models if you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Reinstall drivers and or applications option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 65 e Ifyou want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select mod
42. he one currently installed on the computer you need to know the version of the system BIOS that is installed BIOS version information also known as ROM date and System BIOS can be revealed from the Start screen by typing support selecting the HP Support Assistant app selecting My computer and then selecting System information or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 58 2 Select Main and then make note of your BIOS version 3 Select Exit select Exit Discarding Changes and then follow the on screen instructions Chapter 6 Using Setup Utility BIOS Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord A NOTE If your computer is connected to a network consult the network administrator before installing any software updates especially sy
43. ic safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines 22 Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid
44. ight adapter non slim not for India People s Republic of China e 65 W HP Smart AC adapter non PFC EM 4 5 mm only for India People s Republic of China 1mlength power cord Support for the following battery e Embedded 2 cell 32 Wh 4 2 Ah Li ion battery Supports battery fast charge Security Kensington Lock slot TPM Trusted Platform Module 2 0 Operating system Preinstalled Windows 8 1 CPPP Windows 8 1 Small Screen Serviceability End user replaceable parts AC adapter 4 2 External component identification Right side e TETSTILILILILIT TIT TTE o Component Description 1 z SIM slot select models only Supports a wireless subscriber identity module SIM card The SIM slot is located on the right side of the computer ET jack earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices 2 Q Audio out headphone Audio in microphone Connects optional powered stereo speakers headphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this document A Fromthe Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the t
45. ing the heat sink follow these steps mek Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the top cover see Top cover on page 25 y ou pn Remove the system board see System board on page 39 Remove the heat sink 1 Following the 1 through 4 sequence stamped into the heat sink loosen the four captive Phillips screws 1 that secure the heat sink to the system board Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 2 Remove the heat sink 2 34 NOTE Dueto the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it Models with Intel Pentium or Celeron processors A NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Thermal paste is used on the processor 1 and the heat sink section 2 that services it Models with Intel Pentium or Celeron processors Component replacement procedures 45 URL anana EM Reverse this procedure to install the heat sink 46
46. l household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 74 Chapter 11 Recycling Index A ACadapter 5 AC adapter spare part numbers 17 action keys identifying 10 antenna cable removing 54 audio product description 2 audio out headphone audio in microphone jack identifying 4 B backups 63 battery removal 47 Spare part number BIOS determining version 58 downloading anupdate 59 starting the Setup Utility 58 updating 58 Bluetooth label 11 boot order changing 66 bottom 11 bottom cover spare part number 14 buttons left TouchPad 9 power 5 right TouchPad 9 14 47 C cables service considerations 20 caps lock light identifying 9 chipset product description 1 components bottom 6 display 7 leftside 5 right side 4 top 9 computer major components 12 specifications 68 connector power 5 connectors service considerations 20 D display specifications 71 display assembly removing 49 spare part number 13 subcomponents 16 display assembly subcomponents removing 49 display bezel removing 49 display cable removing 53 display cable spare part number 16 display enclosure spare part number 17 display hinge removing 52 spare part number 16 displa
47. lder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions d NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating the BIOS 59 Synchronizing a tablet and keyboard select models only When you attach a tablet to the keyboard and restart the computer the BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so BIOS will start the synchronization If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again ET NOTE The Embedded Controller firmware will synchronize ONLY if the tablet or keyboard battery is more than 50 charged or if your tablet is connected to AC power 60 Chapter6 Using Setup Utility BIOS Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components A NOTE To start the Setup Utility your computer
48. must be In notebook mode and you must use the keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access the Setup Utility To start HP PC Hardware Diagnostics UEFI 1 Start Setup Utility e Computers or tablets with keyboards A Turnonorrestart the computer quickly press esc e Tablets without keyboards A Turnonorrestart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches 3 places for the diagnostic tools in the following order a Connected USB drive 33 E NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 62 b Hard drive c BIOS 3 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions EY NOTE If you need to stop a diagnostic test press or tap esc 61 62 Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Gotohttp hp com go techcenter pcdia
49. one 2 operating system 3 optical drive 2 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 storage 1 video 2 wireless 2 product name 1 product name and number computer 11 R recover options 64 recovery discs 64 66 HP Recovery Manager 65 media 66 starting 66 supported discs 64 system 65 USB flash drive 66 using HP Recovery media 64 recovery media creating 63 creating using HP Recovery Manager 64 recovery partition removing 67 regulatory information regulatory label 11 wireless certification labels 11 removal replacement procedures 24 RJ 45 network jack identifying 5 RJ 45 network status lights identifying 5 Rubber Feet Kit spare part number 17 S Screw Kit spare part number 18 security cable slot identifying 6 security product description 3 sensor board removing 54 spare part number serialnumber 11 serialnumber computer 11 service considerations cables 20 connectors 20 plastic parts 19 service labels locating 11 serviceability product description 3 SIM slot identifying 4 slots memory card reader 6 security cable 6 SIM 4 solid state drive removal 31 spare partnumbers 31 Solid state Drive Hardware Kit contents 15 Spare partnumber 15 Speaker Kit spare part number 14 37 speakers identifying 6 removal 37 spare part number specifications computer 68 display 71 harddrive 69 M 2 solid state drive 70 storage product description 1 supported discs
50. optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only on page 63 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Restore and recovery 67 68 9 Specifications Computer specifications Metric U S Dimensions Width 306 mm 12 13 in Depth 208 mm 8 47 in Height 22 5 mm 0 86 in Weight with solid state drive 1362 9 g 3 01 lbs Weight with hard drive 1462 9g 3 23 lbs Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90
51. ortant information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Serial OODOOKX EIEN weersss ME Mic SOC Rare 000 XXE Pith TO DOT OC COIOODUOR E ANAL ERR MNN N Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms with Windows 8 or Windows 8 x preinstalled do not have the physical label Instead a Digital Product Key is electronically installed A NOTE The Digital Product Key is automatically recognized and activated by Microsoft operating systems when a Windows 8 or Windows 8 x operating system is reinstalled using HP approved recovery methods Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 11
52. procedures 49 A NOTE The display enclosure is available using the following spare part numbers 809574 001 for red models 809573 001 for silver models 809575 001 for green models 816503 001 for purple models a Usea thin plastic tool to run along the entire seam of the display to loosen the cover from the display A CAUTION Top avoid damaging the display be sure to only run the tool in one direction b Separate the left side 1 top 2 right side 3 and bottom 4 of the display cover from the display A NOTE Separate the cover from display just enough to gain access to the touch control cable that routes to the connector on the board on the side of the display panel The raw display panel is available using spare part number 809548 001 for SVA panels and 809549 001 for UVWA panels 50 Chapter5 Removal and replacement procedures for Authorized Service Provider parts c Disconnect the cable from the touch control board 1 and the separate the display enclosure from the display 2 Position the display enclosure next to the display panel so you can access the display cable connected to the back of the display panel d Disconnect the display cable from the back of the display panel by lifting the tape that secures the cable in the connector 1 and then pull the cable out of the connector 2 The display cable is available using spare part number 809576 001 2 To remove the webcam module A
53. riviin 63 Creating recovery media and backups ccscssssescessessscssessseeseessecsscsseeseesseesssessecsecsseeseeeseessesseeseeseesseeeseesseeaes 63 Creating HP Recovery media select models only eese neret 63 Using HDTo ol Rer ERREUR m 64 Restore arid recovery eco tet roe E pe totom c eee bensuee Cp vere E aen dete eine pese ewes ee PEE Ree eT ERES 64 Recovering using HP Recovery Manager sscccssccssseesssccssceesstcessecessteeseeeesseeesneeesaeeeseeeseeeseeeses 65 What you need to know before you get started eese 65 Using the HP Recovery partition select models only eese 66 Using HP Recovery media to recover esee eene nn nennen nennen nnns 66 Changing the computer boot order eee eese nnn nns 66 Removing the HP Recovery partition select models only ssss 67 9 Specifications error rrr reta rb oer Poe Pe E ER Eo EEEERE YER ER FE EU PE PE EP RR PETERE EEPEEVEEEE T PEE cass SPEI SS ERES ES ENS VET PES sssi STIS ERES EISE CERE URS 68 Computer specificaliOns 5 5 rrr etre voce e dere Sue be A AT ee E Ee EU ve E Een ee A EREN a 68 Hard drive specificati ns 2 iicet ecu ceste iode aac eoe oca v dnte ee o RE ade ga dur ag o de ade ade 69 M 2 solid state drive specifications ccsccsscessesssesseesscseeesseesses
54. s of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 113 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China COC 5 72 Chapter 10 Power cord set requirements Country region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV
55. seesseessessesseeesseeseesaeesseeseesaeeeaeesseseeesseesseeseesaes 70 29 5 cm 11 6 in HD display specifications mM ILI EAEE ATEA AE TOE 71 10 Power cord set re qiiFel B HIS eroe NN CHI K ERU Ee Ee cer SEE ne ISe RE NNI FCD SM e EeRREECe ese n aS ERR NRU NUR OMEN See decRse ne aos 72 Requirements forall countries erret tr E EH RECEPERUNT E M APIS be r 72 Requirements for specific countries and regions s sccsscssessessesssssssssssesscsscssessessessesscssesaeseesacsaeesesaesaesaneaees 72 Tih RORY CURD meet R 74 Dil MERO EE EI 75 vii viii 1 Product description Category Product Name Description HP Pavilion x360 Convertible Processor Intel CoreT M 5Y10c processor 0 8 GHz turbo up to 2 0GHz 4 MB L3 1600 MHz dual core Intel Pentium N3700 processor 1 6 GHz turbo up to 2 4 GHz 2 MB L2 1600 MHz quad core Intel Celeron N3050 processor 1 6 GHz turbo up to 2 16 GHz 2 MB L2 1600 MHz dual core Chipset Intel Wildcat Point LP PCH Integrated SoC PCH Graphics Panel Memory Internal graphics Intel HD Graphics 5300 Intel CoreT processors Intel HD Graphics Intel Pentium and Celeron processors Support for HD decode HDMI and DX11 1 11 6 in 29 5 cm 1366x768 high definition HD white light emitting diode WLED SVA AntiGlare 16 9 ultra wide aspect ratio typical brightness 220 nits flat 3 6 mm 11 6 in 2
56. ss labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Grounding guidelines 23 5 Removal and replacement procedures for Authorized Service Provider parts A CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 57 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement 24 Chapter5 Removal and replacement procedures for Authorized Service Provider parts Top cover Description Spare part number Base enclosure For use in red models 8
57. st be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media iy IMPORTANT For tablets with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select models only 1 2 From the Start screen type recovery and then select HP Recovery Manager Select Create recovery media and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 65 Using Windows tools You can create system restore points and create backups of personal information using Windows tools A NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default For more information and steps see Help and Support A From the Start screen type help and then select Help and Support Restore and recovery There are several options for recovering your system Choose t
58. stem BIOS updates 1 From the Start screen type support and then select the HP Support Assistant app _or From the Windows desktop click the question mark icon in the taskbar area of the Windows desktop Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 5 From the Start screen type file and then select File Explorer _or From the Windows desktop right click the Start button and then select File Explorer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the fo
59. te items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Lights IN J Component Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 do Mute light e Amber Computer sound is off e Off Computer sound is on Top 9 Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the esc key or on select models the spacebar 3 T Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard feature off or on 10 Chapter 2 External component identification Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer iy IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the removable service door or on the back of the display Service label Provides imp
60. tem This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media and then restart the computer A NOTE Ifthe computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 66 3 Follow the on screen instructions Changing the computer boot order If your computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order iy IMPORTANT For tablets with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select models only 66 Chapter8 Backing up restoring and recovering 1 Insert the HP Recovery media 2 Start Computer Setup For computers or tablets with keyboards attached A Turnonorrestart the computer or tablet quickly press esc and then press f9 for boot options For computers or tablets without keyboards attached A Turnonorrestart the computer quickly press the volume down button and then tap f9 for boot options or Turn on or restart the computer quickly press the Windows button and then tap f9 for boot options 3 Select the
61. the following components as necessary are removed from the defective system board and installed on the replacement system board e WLAN module see WLAN module on page 43 e Solid state drive see Solid state drive M 2 on page 31 e Heatsink see Heat sink on page 44 Component replacement procedures 39 Remove the system board 1 Disconnect the following cables from the system board 1 Display cable 2 Touch board cable 3 Power connector cable 4 Speaker cable 5 USB card reader board cable 6 Wireless antennas may include one or two antennas 7 Power button board cable 2 Remove the Phillips PM2 5x3 0 screw from the WLAN module 1 A CAUTION To avoid damaging the WLAN module do not remove the module from the system board socket until AFTER you removing the system board from the computer 3 Remove the five Phillips PM2 5x4 0 screws 2 that secure the system board to the computer 40 Chapter5 Removal and replacement procedures for Authorized Service Provider parts 4 Loosenthe captive screw in the upper right corner of the system board 3 5 Liftthe left side of the system board 1 and the pull the system board toward the left to remove it from the computer 2 Reverse this procedure to install the system board Component replacement procedures 41 Memory module Description Spare part number 8 GB DDR3L 1600 693374 005 4 GB DDR3L 1600 691740 005
62. the system board see System board on page 39 6 Remove the display see Display assembly on page 49 Remove the power button board 1 Remove the Phillips PM2 5x3 0 screw 1 that secures the power button board to the computer 2 Remove the power button board and cable 2 CE po 15 uu a Jii ws T Reverse this procedure to install the power button board 56 ChapterS Removal and replacement procedures for Authorized Service Provider parts Power connector cable Description Spare part number Power connector cable 807522 001 Before removing the power connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Removethe top cover see Top cover on page 25 5 Remove the system board see System board on page 39 6 Remove the display see Display assembly on page 49 Remove the power connector cable 1 Remove the Phillips PM2 0x2 0 screw 1 that secures the bracket to the computer 2 Remove the bracket from the computer 2 3 Pullthe connector out from under the rear corner of the computer 3 4 Removethe power connector cable Reverse this procedure to install the power connector ca
63. the touchpad cable 1 and the keyboard cable 2 from the system board and then remove the top cover from the computer 3 Reverse this procedure to install the top cover Component replacement procedures 27 TouchPad Description Spare part number TouchPad not spared Before removing the TouchPad follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Top cover on page 25 E Remove the battery see Battery on page 47 Remove the TouchPad 1 Position the top cover upside down 2 Remove the six broadhead Phillips PM2 0x2 0 screws 1 that secure the touchpad and the bracket 3 Lift the bracket off the top cover 2 4 Liftthe touchpad off the computer 3 Reverse this procedure to install the TouchPad 28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Hard drive ET NOTE TheHard Drive Hardware Kit spare part number 809537 001 includes the hard drive bracket and hard drive connector cable Description Spare part number 1 TB 5400 rpm 7 0 mm 762990 005 500 GB 5400 rpm 7 0 mm 778186 005 500 GB 5400 rpm 8 GB hybrid SSD 7 0 mm 732000 0
64. turer iy IMPORTANT Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media select models only on page 63 e TousetheFactory Reset option select models only you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media select models only on page 63 e If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you want to retain Using HP Recovery media you can choose from one of the following recovery options A NOTE Only the options available for your computer display when you start the recovery process Restore and recovery 65 e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Im
65. ures 53 6 To remove the antenna cables A NOTE The antenna cables are available using spare part number 809530 001 A Remove the cables from the tape and clips 1 that secure them to the display enclosure peel the transceivers from the enclosure and then lift the cables and transceivers from the display enclosure 2 7 Toremove the sensor board A NOTE The sensor board is available using spare part number 809547 001 on models with an Intel Core processor or 819790 001 on models with an Intel Pentium or Celeron processor a Disconnect the cable from the board 1 b Remove the tape that secures the board to the display 2 54 Chapter5 Removal and replacement procedures for Authorized Service Provider parts c Remove the sensor board from the display 3 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 55 Power button board Description Spare part number Power button board includes cable 809546 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Removethe top cover see Top cover on page 25 5 Remove
66. urns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this document From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the taskbar area of the Windows desktop Display 7 Your computer can function as a classic notebook and in addition the display can be rotated so that the computer transforms into an entertainment stand or a tablet Changing your notebook to an entertainment stand To change your notebook to an entertainment stand raise the display and then rotate the display backward to a stand position about 315 degrees Changing your notebook to a tablet To change your notebook to a tablet raise the display and then rotate the display backward until it is flush with the computer bottom 360 degrees 8 Chapter 2 External component identification Top TouchPad IU Oo Qo Component Description 1 TouchPad zone Reads your finger gestures to move the pointer or activa
67. uter Remove the system board and then disconnect the WLAN module from the removed system board CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 25 5 Remove the system board see System board on page 39 Remove the WLAN module A Fromthe removed system board remove the WLAN module by pulling the module away from the slot Reverse this procedure to install the WLAN module Component replacement procedures 43 44 Heat sink Description Spare part number Heat sink for use in models with Intel Core processors includes replacement thermal material 809536 001 Heat sink for use in models with Intel Pentium and Celeron processors includes replacement thermal 819788 001 material Before remov
68. ving the solid state drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Top cover on page 25 5 Disconnect the battery Remove the solid state drive 1 Remove the Phillips PM2 0x3 5 screw 1 that secures the solid state drive to the system board 2 Remove the solid state drive 2 by pulling the drive away from the slot at an angle Component replacement procedures 31 Reverse this procedure to install the solid state drive 32 Chapter5 Removaland replacement procedures for Authorized Service Provider parts USB audio jack board right side Description Spare part number USB audio jack board includes cable 809545 001 The USB audio jack board is located on the right side of the computer Do not confuse this board with the USB card reader volume board on the left side of the computer Before removing the USB audio jack board follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the pow
69. y hinge covers removing 53 display hinge covers spare part number 16 display hinges spare part number 16 display hinges spare part number 16 display panel product description 1 display panel spare part number 16 drives preventing damage 20 DVD RW Double Layer with SuperMulti Drive precautions 20 spare partnumber 15 E electrostatic discharge 21 equipment guidelines 23 esc key identifying 10 Ethernet product description 2 external internal card expansion product description 2 external media cards product description 2 F fn key identifying 10 G graphics product description 1 grounding guidelines 21 guidelines equipment 23 grounding 21 packaging 22 transporting 22 workstation 22 H hard drive precautions 20 product description 1 removal 29 spare part numbers specifications 69 hard drive bracket removal 30 hard drive connector cable removal 30 Hard Drive Hardware Kit contents 15 29 spare part number hard drive light 6 HDMI port identifying 4 heat sink removal 44 spare part number hinge removing 52 hinge covers removing 53 HP PC Hardware Diagnostics UEFI downloading 62 14 15 29 14 15 29 14 44 Index 75 HP Recovery Manager correcting boot problems 66 starting 66 HP Recovery media creating 63 recovery 66 HP Recovery partition recovery 66 removing 67 l internal display switch identifying 7 internal microphones identifying 7 J jacks audio out headphone audio in

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