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Certified Pre-Owned Operations Guide 05

1. Molding Back Window Garnish Upper R amp R Or Replace Molding Back Window Garnish Lower R amp R Or Replace Molding Back Window Garnish Right R amp R Or Replace Molding Back Window Garnish Left R amp R Or Replace Molding Back Window Garnish Any One R amp R Or Replace Molding Back Window Garnish Complete R amp R Or Replace Panel Spare Tire Cover R amp R Or Replace Panel Back Body Pillar Right Replace Panel Back Body Pillar Left Replace Body Rear Corner Trim Panel Replacement Right Side Body Rear Corner Garnish Molding Replacement Molding Body Rear Corner Garnish Right Upper Replace Molding Body Rear Corner Garnish Right Lower Replace Molding Body Rear Corner Garnish Left Upper Replace Molding Body Rear Corner Garnish Left Lower Replace Panel Back Body Opening Right R amp R Or Replace Panel Back Body Opening Left R amp R Or Replace Panel Back Body Opening Center R amp R Or Replace Plate Back Opening Sill Replace Rear Compartment Sill Trim Plate Replacement Rear Floor Rear Trim Plate Replacement Panel Hatch Side Trim Right Replace Panel Hatch Side Trim Left Replace Panel Hatch Rear Trim Replace Rear End Trim Finish Upper Panel Replacement Rear Compartment Front Trim Panel Replacement Trim Rear Compartment Lid R amp R Or Replace Rear Compartment Lid Hinge Cover Replacement Net And Or Tray Rear Compartment Cargo Replace
2. R amp R Or Replace Housing Headlamp Left R amp R Or Replace Housing Fog Lamp Right R amp R Or Replace Housing Fog Lamp Left R amp R Or Replace Front Fog Lamp Bracket Replacement Right Side Front Fog Lamp Bracket Replacement Left Side Panel Headlamp Closure Right R amp R Or Replace Hood Air Grille Replacement Bumpers Hood Replace Retainer And Or Bolts Battery Replace Rear Window Wiper Blade Replacement Windshield Wiper Blade Replacement Windshield Wiper Arm Replacement Rear Window Wiper Arm Replacement Cap Windshield Washer Container Replace Sunshade Assembly Sun Roof Rear Replace Sunroof Window Replacement Sunroof Sunshade Replacement Rack Luggage Rack Replace Luggage Rack Complete Replace Luggage Carrier Side Rail Front Finish Cover Replacement Folding Top Rear Window Replacement Outside Rearview Mirror Glass Replacement Right Side Outside Rearview Mirror Glass Replacement Left Side Outside Rearview Mirror Housing Replacement Outside Rearview Mirror Arm Cover Replacement Outside Rearview Mirror Replacement Right Side Outside Rearview Mirror Replacement Left Side Bezel Front Door Inside Locking Knob Right Replace Striker Front Rear Swing Out Or Sliding Doors Adjust Or Replace Rear End Spoiler Replacement Bumpers Tailgate Replace Bezel Tailgate Endgate Outside Handle Replace Fuel Tank Filler Door Replacement Emblem And Or Nameplate One Replace D
3. Refinish Clear Coat Left Side Frame Front Side Door Window Color Clear Coat Left Side Frame Front Door Window Refinish Clear Coat Right Side Frame Front Side Door Window Refinish Clear Coat Left Side Handle Front Side Door Color Clear Coat Right Side Handle Front Side Door Color Clear Coat Left Side Handle Front Door Refinish Clear Coat Right Handle Front Door Refinish Clear Coat Left Door Front Above Break Line Color Clear Coat Right Door Front Above Break Line Color Clear Coat Left Door Front Above Break Line Refinish Clear Coat Right Door Front Above Break Line Refinish Clear Coat Left Door Front Below Side Molding Color Clear Coat Right Door Front Below Side Molding Color Clear Coat Left Door Front Below Side Molding Refinish Clear Coat Right Door Front Below Side Molding Refinish Clear Coat Left Door Front Below Break Line Color Clear Coat Right Door Front Below Break Line Refinish Clear Coat Right Door Front Below Break Line Refinish Clear Coat Left Front Side Door Outer Panel Color Clear Coat Front Side Door Color Clear Coat Left Side Front Side Door Refinish Clear Coat Right Side Front Side Door Refinish Clear Coat Left Side Door Front Above Side Molding Color Clear Coat Right Door Front Above Side Molding Color Clear Coat Left Door Front Above Side Molding Refinish
4. Reporting the Sale To ensure timely activation of the certified warranty and the maintenance plan sold Certified Pre Owned vehicles must be reported immediately upon completion of the sale Upon entry of the sales delivery information into CUIS dealers will immediately receive a transaction acknowledgement This acknowledgement must be printed and filed in the vehicle deal jacket and retained for audit purposes Any missing information or incorrect formats will reject in the system as the data is entered on the sales reporting screen All data fields must be complete and accurate to complete the sales reporting Dealers must accurately record the vehicle s actual mileage at the time of reporting the sale Many vehicles will accumulate mileage e g test drives during the time of certification and final sale Note Neglecting to accurately report vehicle mileage will adversely affect the customer s warranty and maintenance period Reporting the Sale in CUIS e Ensures activation of Certified Pre Owned Warranty and Standard CPO Maintenance Plan e Enables dealers to meet their Certified Pre Owned sales objective e Helps avoid over age inventory fees Customer Satisfaction Guarantee Procedure As described in the Dealer Participation Agreement dealers are required to uphold and be financially responsible for the Certified Pre Owned 3 Day 150 Mile Customer Satisfaction Guarantee
5. SVC REQUIRED circle e When service has been completed check the SVC COMPLETED box e N A circle should be checked for obsolete missing components items or non build options REQUIRED Each item must be individually inspected and the accompanying box must be checked DOCUMENT LINE THROUGHS ARE PROHIBITED Upon completion of the certification inspection the Service Manager Service Technician and the Used Car Sales Manager must sign and date the 172 Point Inspection amp Reconditioning Checklist Vehicles that pass inspection and meet all mechanical and appearance standards and guidelines are eligible to be certified under the Certified Pre Owned Program REQUIRED Three 3 signatures are required The Service Manager Used Car Manager and Service Technician must sign and date the 172 Point Inspection amp Reconditioning Checklist 20 CERTIFIED PRE OWNED CHEVROLET BUICK GMC GM Investigate Vehicle History GM IVH It is the dealer s responsibility to check the Investigate Vehicle History GMIVH to ensure all open campaigns and recalls are completed during the certification process Qualified Technician The 172 Point Inspection amp Reconditioning Guidelines Booklet provides instruction for each inspection checkpoints This document is packaged with the 172 point inspection checklist Dealers are required to use qualified and trained technicians to p
6. The dealership is responsible for the performance of the scheduled maintenance listed in the vehicle owner s manual Maintenance intervals checks inspections and recommended fluids and lubricants as prescribed in the owner manual are required to be completed and noted on the service Repair Order prior to certification Items or services listed as maintenance are not covered by warranty Customer Reimbursements Customer reimbursements for repairs covered under the GM Warranty are handled according to the information listed in the GM Service Policies and Procedures manual Article 1 5 and the GM Global Warranty Management System User Manual Section VII Corrosion Protection and Emissions Warranties Certified Pre Owned vehicles with remaining GM Warranty are authorized for warranty repairs on corrosion related defects and emissions warranties Warranty Coverage Area General Motors GM has held a reciprocal agreement with GM Canada Ltd and GM de Mexico for U S customers to receive work at an authorized GM dealership within North America This agreement provides warranty service for the customer who presents the vehicle to the authorized GM dealer with proof of ownership and registration GM Service Agents in these countries are also authorized to perform any work required for the completion of a recall regardless of the mileage or in service date Training Requirements Chevrolet Buick amp GMC Certified Pre Owned dealers are RE
7. Air Outlet Vent Right Lap Cooler Replace Deflector Air Outlet Vent Left Lap Cooler Replace Deflector Air Outlet Vent Rear Unit Replace Fitting Quick Connect Replace A C ODOR KIT Cover Wheel Front Replace Cover Wheel Rear Replace Cover Wheel All Replace Cap Wheel Center Front Replace Cap Wheel Center Rear Replace 68 CERTIFIED PRE OWNED CHEVROLET BUICK GMC E0037 E0050 E0200 E0201 E0203 E0420 E0431 E0432 E0433 E0434 E0435 E0436 E0437 E0438 E0439 E0440 E0460 E0472 E0473 E0474 E0475 E0484 E0485 E0500 E0620 E0719 E2000 E2020 E7010 E7014 E7270 E9460 H0042 H0043 H0120 H0121 H0122 H0127 H0130 H0131 H0132 H0137 H0200 H0201 H0202 H0207 H0250 Cap Wheel Center All Replace Cap Wheel Nut Replace Tire and Wheel Balancing One Tire and Wheel Balancing Two Tire and Wheel Balancing Four Wheel Replacement Goodyear Dunlop Tire Replacement Continental General Tire Replacement Michelin Tire Replacement Uniroyal Tire Replacement B F Goodrich Tire Replacement Bridgestone Tire Replacement Firestone Tire Replacement Kumho Tire Replacement Hankook Tire Replacement Pirelli Tire Replacement Stem Valve Replace Wheel Stud Replacement Wheel Stud Replacement Stud Wheel Mounting Right Front Replace Stud Wheel Mounting Left Front Replace Stud Wheel Mounting Right Rear Replace Stud Wheel Mounting Left Rear R
8. Dealers are required to provide a copy and to fully disclose the provisions of the Customer Satisfaction Guarantee to every customer who purchases a Certified Pre Owned vehicle at time of sale A copy of the 3 Day 150 Mile Customer Satisfaction Guarantee document must be signed at delivery by the dealer and the customer and must be filed in the deal jacket Customer Satisfaction Guarantee The 3 Day 150 Mile Customer Satisfaction Guarantee is REQUIRED on all eligible Certified Pre Owned vehicles sold through the Certified Pre Owned vehicle program Within the first 3 business days or 150 miles from date of purchase lease whichever comes first the purchaser lessee may return an eligible Certified Pre Owned vehicle 29 CERTIFIED PRE OWNED CHEVROLET BUICK GMC not including Cadillac or HUMMER to the selling dealer for an exchange of another eligible Certified Pre Owned vehicle not including Cadillac or HUMMER or a New GM vehicle if not completely satisfied with the vehicle If during the 3 Day 150 Mile Customer Satisfaction Guarantee Vehicle Exchange Policy period the purchaser lessee chooses to trade in the vehicle listed below to the selling dealer for another eligible Certified Pre Owned vehicle not including Cadillac or HUMMER or a new GM vehicle the purchaser lessee will receive credit for the following amounts paid toward the vehicle returned the down payment the Agreed Upon
9. Latch Rear Compartment Floor Stowage Compartment Replace Trim Rear Compartment Floor Pan Front R amp R Or Replace Trim And Or Carpet Rear Compartment Floor Pan R amp R Or Replace Trim Rear Compartment End Panel R amp R Or Replace Carpet Rear Compartment Floor Panel Floor Panel R amp R Or Replace Rear Compartment Floor Panel Carpet Replacement Carpet Rear Compartment Floor Panel Rear R amp R Or Replace Rear Compartment Side Trim Replacement Right Side Rear Compartment Side Trim Replacement Left Side Cover Rear Compartment Floor Rubber Rear R amp R Or Replace 66 CERTIFIED PRE OWNED CHEVROLET BUICK GMC C4710 C4720 C4748 C4760 C4761 C4820 C4822 C4830 C4831 C4860 C4861 C4870 C4880 C6500 C6501 C6502 C6518 C6554 C6555 C6600 C6601 C6602 C6603 C6610 C661 1 C6620 C6621 C6690 C6691 C6694 C6695 C6696 C6697 C6698 C6700 C6739 C6740 C6741 C6742 C6758 C6860 C6870 C6871 C6995 C6996 C7020 C7050 Cover And Or Container Jack Storage Replace Cover Spare Tire Replace Foundation And Or Door Rear Compartment Front Trim One Piece R amp R Or Replace Foundation Rear Compartment Side Trim Right R amp R Or Replace Foundation Rear Compartment Side Trim Left R amp R Or Replace Molding Back Door Garnish Complete Right R amp R Or Replace Molding Back Door Garnish Complete Upper R amp R Or Replace Rear Door Trim Panel Replacement Right Side Rear Door T
10. Steering Gear housing and all internal parts rack and pinion power steering pump steering shaft and couplings seals and gaskets 43 PRE OWNED CHEVROLET BUICK GMC Brakes Master cylinder assist boosters wheel cylinders combination valve hydraulic lines and fittings calipers seals and gaskets pressure modulator valve including pump motor and accumulator ABS electronic brake control module Electrical All switches motors relays pumps modules sensors actuators blowers Starter motor and solenoid alternator generator voltage regulator wiring harnesses manually operated switches wiper motors ignition switch lock cylinder distributor and module electronic level control compressor sensor and control electronic spark control detonation sensor and control electronic instrument cluster and diag nostic displays Safety Restraints Air bag systems module assemblies sensors wiring all safety belts shoulder straps buckles belts retractors stop theft deterrent sensors modules connectors and wiring object detection sensors modules connectors and wiring remote functions entry control systems connectors wiring receivers HVAC Systems HVAC automatic heater and AC control actuators motors relays sensors valves and wir ing connectors all except those components listed in what is not covered Fuel Systems Fuel pump EFI sensors control units injectors throttle body assembly p
11. Vehicles with the following conditions are not eligible for certification under the Certified Pre Owned program Branded title warranty block GM Buyback Lemon Law Dealer Trade Assistance and all customer dispute vehicles 60 Day Satisfaction Guarantee vehicles Commercial use vehicles e g police or special delivery vehicles Livery and for hire vehicles e g taxis limos Vehicles with evidence of improper maintenance Note Vehicles with evidence of improper maintenance may be corrected during the reconditioning repair process and then sold as Certified Pre Owned vehicles 11 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Vehicle Modifications Vehicles with the following modifications and equipment ARE NOT ELIGIBLE for certification under the Certified Pre Owned program Engine suspension modification Special performance packages Aftermarket performance software programs Non original size and improper speed rated tires Non original OEM wheels Specific Non GM Aftermarket equipment Please see page 12 18 to see what equipment is allowed All aftermarket conversion vans trucks and cars Conversion ready vehicles including those with conversion RPO codes Convertible conversions 9 Branded Title Issues Vehicles with the following types of damage or conditions are NOT ELIGIBLE for certification under the Certified Pre Owned program Dealers are required to review
12. ered Damage Due to Contaminated or Poor Quality Fuel Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation lack of power stall or no start It may also render gauges inoperable or degrade functionality for components such as spark plugs oxygen sensors and the catalytic converter Damage from poor fuel quality water contamination fuel contamination incorrect diesel fuel or gasoline may not be covered Damage Due to Bedliners Owners of trucks with a bedliner whether aftermarket or factory installed should expect that with normal operation the bedliner will move This movement may cause finish damage Therefore any damage caused by the bedliner is not covered under the terms of the warranty Tire and Wheel Damage or Wear Normal tire wear or wear out is not covered Road hazard damage such as punctures cuts snags and breaks resulting from pothole impact curb impact or from other objects and tire wear due to misalign ment is not covered Also damage from improper inflation overloading spinning as when stuck in mud or snow tire chains racing improper mounting or misuse negligence alteration accident or vandalism is not covered Aftermarket Engine Performance Enhancement Products and Modifications Some aftermarket engine performance products and modifications promise a way to increase horse power and torque levels of your vehicle s Powertrain You should be aware that these products may
13. trol reconditioning costs Service Technician must sign the 172 point inspection form Vehicles manufactured for use and sold in Canada are ineligible as CPO Units One set of keys and one key fob are required if originally equipped Direct all questions to the GM Certified Dealer Support Center at 1 888 468 7338 CERTIFIED PRE OWNED CHEVROLET BUICK GMC L Introductioni sli ccm Purpose and Intent of this Manual seen Program el GM Certified Pre Owned Dealer Support Center 888 468 7338 Il Selection Processi Vehicle Selection rene aaa deze re ue t ER ea Eo ence eu Re estes IVH Summary Pag iaia ea aaa Vehicle History Report VH Certified Pre Owned Eligibility Requirements sisse sies sienne tnnt ennt nnns 10 ineligible e 11 GM Parts and Accessories RL alone lella 13 Aftermarket Non GM PDarts ccessories einen nnne tenni rentis innen rennen nnn 13 IIL Inspection Process 19 Initial Screening ET 19 Completing the 172 Point Inspection amp Reconditioning Checklist sese 20 Mechanical Inspection iii 22 Mechanical CondlitiOn itte ai aaa 22 Mechanical and Maintenance Standards iii 23 Road Test en ibis libia ete ae a ae eee nie 25 Windshield Replacement Policy rene 26 Meri mE 26 de Ee Tue m 26 Printing Window Labels and Buyer s Guides 27 P
14. Clear Coat Left Outside Rearview Mirror Color Clear Coat Mirror Outside Rearview Color Clear Coat Left Side Panel Cab Side Color Clear Coat Right Side Panel Cab Side Color Clear Coat Left Side Panel Cab Side Refinish Clear Coat Right Side Panel Cab Side Refinish Clear Coat Left Side Frame Rear Side Door Window Color Clear Coat Right Side Frame Rear Side Door Window Color Clear Coat Left Side Frame Rear Side Door Window Refinish Clear Coat Right Side Frame Rear Side Door Window Refinish Clear Coat Left Side ZT a 51 CERTIFIED PRE OWNED CHEVROLET BUICK GMC A1415 A1417 A1480 A1497 A1498 A1500 A1501 A1510 A1511 A1514 A1515 A1516 A1517 A1520 A1521 A1530 A1531 A1800 A1801 A1810 A1874 A1884 A1922 A1923 A1940 A1950 A1953 A1954 A2155 A2157 A2158 A2180 A2181 A2190 A2191 A2201 A2210 A2240 A2250 A2420 A2461 A2465 A2466 A2560 A2561 A2570 A2571 Rear Side Door Handle Color Clear Coat Left Side Handle Rear Door Refinish Clear Coat Left Door Rear Between Break Line And Side Molding Color Clear Coat Right Door Rear Above Break Line Refinish Clear Coat Right Door Rear Above Break Line Refinish Clear Coat Left Door Rear Below Side Molding Color Clear Coat Right Door Rear Below Side Molding Color Clear Coat Left Door Rear Below Side Molding Refinish Clear Coat Right Door Rear Below Side
15. Front Door Right Lower R amp R Or Replace Molding Front Door Right Side R amp R Or Replace Molding Front Door Left Lower R amp R Or Replace Molding Front Door Left Side R amp R Or Replace Molding Rear Door Window Frame Right R amp R Or Replace Molding Rear Door Window Frame Left R amp R Or Replace Molding Rear Door Window Belt Reveal Right R amp R Or Replace Molding Rear Door Window Belt Reveal Left R amp R Or Replace Molding And Or Auxiliary Weatherstrip Rear Door Window Reveal Window Frame Molding And Or Auxiliary Weatherstrip Rear Door Window Reveal Window Frame Rear Side Door Window Reveal Molding Replacement Molding Rear Door Right Lower R amp R Or Replace Molding Rear Door Right Side R amp R Or Replace Molding Rear Door Left Lower R amp R Or Replace Molding Rear Door Left Side R amp R Or Replace Applique Rear Door Right R amp R Or Replace Applique Rear Door Left R amp R Or Replace Applique Rear Door Right Rear R amp R Or Replace Applique Rear Door Left Rear R amp R Or Replace Rear Side Door Window Frame Rear Applique Replacement Molding Cab Side Right R amp R Or Replace Molding Cab Side Left R amp R Or Replace Molding Sliding Or Swing Out Door Sliding Right R amp R Or Replace Molding Sliding Or Swing Out Door Sliding Left R amp R Or Replace Molding Quarter Window Reveal Upper Front And Or Rear R
16. Front Floor Console Armrest Hinge Replacement Front Floor Console Compartment Door Replacement Hinge And Or Striker Console Compartment Adjust Or Replace Front Floor Console Rear Cover Replacement Front Floor Console Accessory Trim Plate Applique Replacement Front Floor Console Cover Replacement Front Floor Console Transmission Shift Opening Trim Plate Replacement Front Floor Console Extension Accessory Upper Bezel Replacement Front Floor Console Filler Replacement Front Floor Console Side Trim Panel Replacement Right Side Front Floor Console Side Trim Panel Replacement Left Side Door And Or Pad Console Compartment R amp R Or Replace Cup Holder Console Front And Or Rear Replace Cup Holder Console Rear Replace Cover Instrument Panel Cupholder Opening Replace Instrument Panel Cup Holder Track Replacement Front Floor Console Armrest Replacement Front Floor Console Cup Holder Replacement Front Seat Cup Holder Replacement Rear Seat Cup Holder Replacement Outlet Receptacle R amp R Or Replace 62 CERTIFIED PRE OWNED CHEVROLET BUICK GMC C2758 C2765 C2770 C2783 C2786 C2787 C2790 C2791 C2792 C2820 C2821 C2842 C2843 C2859 C2860 C2864 C2865 C2867 C2868 C2870 C2930 C2950 C2990 C3000 C3002 C3024 C3028 C3038 C3042 C3050 C3069 C3122 C3123 C3128 C3140 C3157 C3158 C3160 C3161 C3181 C3182 C3183 C3184 C3187 C3190 C3191 C3192 Bezel Console Replace Tray Or Holder Coin
17. Molding Refinish Clear Coat Left Door Rear Below Break Line Color Clear Coat Right Door Rear Below Break Line Color Clear Coat Left Door Rear Below Break Line Refinish Clear Coat Right Door Rear Below Break Line Refinish Clear Coat Left Rear Side Door Outer Panel Color Clear Coat Rear Side Door Color Clear Coat Left Side Rear Side Door Refinish Clear Coat Right Side Rear Side Door Refinish Clear Coat Left Side Cover Sliding Door Track Color Clear Coat Right Side Cover Sliding Door Track Color Clear Coat Left Side Cover Sliding Door Track Refinish Clear Coat Right Side Door Sliding Or Swing Out Above Side Molding Color Clear Coat Left Sliding Door Sliding Or Swing Out Above Side Molding Refinish Clear Coat Left Sliding Door Sliding Or Swing Out Below Side Molding Color Clear Coat Front Swing Out Door Sliding Or Swing Out Below Side Molding Color Clear Coat Rear Swing Out Door Color Clear Coat Right Side Sliding Door Refinish Clear Coat Right Side Sliding Door Refinish Clear Coat Rear Side Swing Out Door Refinish Clear Coat Left Side Sliding Quarter Below Break Line Color Clear Coat Right Quarter Below Break Line Refinish Clear Coat Right Quarter Below Break Line Refinish Clear Coat Left Quarter Outer Panel Color Clear Coat Quarter Color Clear Coat Left Side Quarter Outer Panel Refinish Clear Coat Q
18. Obtaining Repairs To obtain warranty repairs take the vehicle to a Chevrolet Buick or GMC dealer within the warranty period and request the needed repairs A reasonable time must be allowed for the dealer to perform necessary repairs What is not covered Repairs already covered by the new vehicle Bumper to Bumper Limited Warranty Powertrain Limited Warranty or Sheet Metal warranties or the Federal Emissions warranty This Certified Pre Owned warranty is secondary to the warranties described previously Components not covered Batteries This warranty does not cover batteries 45 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Tires and Wheels This warranty does not cover tires and wheels Maintenance and Wear Items All vehicles require periodic maintenance Maintenance services such as those detailed in the owner manual are at the owner s expense Vehicle lubrication cleaning or polishing is not covered Failure of or damage to components requiring replacement or repair due to vehicle use wear exposure or lack of maintenance is not covered Examples include but are not limited to your vehicle s battery air conditioning recharging brake pads and linings brake shoes and rotors drive belts engine coolant engine tuneup filters fluids heater and vacuum hoses keyless entry batteries lubricants manual clutch disc linings radiator hoses spark plugs and wires suspension alignment tires tire rotation wheel b
19. Replace Ash Tray Console Front Replace Automatic Transmission Control Opening Cover Bezel Replacement Front Floor Console Accessory Trim Plate Replacement Front Floor Front Console Accessory Trim Bezel Replacement Plate Console Trim Replace Front Floor Console Compartment Bezel Replacement Heater and Air Conditioning Control Opening Cover Replacement Carpet And Or Pad Console Side Trim Right Replace Carpet And Or Pad Console Side Trim Left Replace Panel Console Trim Front Replace Front Floor Console Rear Trim Panel Replacement Front Floor Console Compartment Replacement Front Floor Console Replacement Sunroof Switch Bezel Replacement Bezel Roof Console Replace Bezel Remote Control Mirror Left Replace Plate Roof Console Backing Replace Roof Console Replacement Box or Bag Auxiliary Storage Replace Net Convenience Replace Knob Control And Or Select One And Or All Replace Trim Roof Center Support Right R amp R Or Replace Trim Roof Center Support Center R amp R Or Replace Molding And Or Pad Side Roof Rail Garnish Right Inner Track Cover R amp R Or Rpl Roof Side Rail Garnish Molding Replacement Right Side Roof Side Rail Garnish Molding Replacement Left Side Lace Sunroof Inside Trim Replace Molding Rear Roof Garnish R amp R Or Replace Dome Lamp Replacement Headlining Front Trim Panel Replacement Headlining Rear Trim Panel Replacement Headlining Trim Panel Repl
20. Replacement Right Side Front Fender Wheel Opening Molding Replacement Left Side Front Fender Ornament Replacement Molding Windshield Pillar Finishing Right Replace Molding Windshield Pillar Finishing Left Replace Molding Windshield Reveal R amp R Or Replace Windshield Upper Reveal Molding Replacement Molding Windshield Side Pillar Reveal Right R amp R Or Replace Molding Windshield Side Pillar Reveal Left R amp R Or Replace Molding Windshield Side Roof Rail Drip Right R amp R Or Replace Molding Windshield Side Roof Rail Drip Left R amp R Or Replace Molding Roof Rail Drip Right R amp R Or Replace Molding Roof Rail Drip Left R amp R Or Replace Molding Roof Rail Drip Back R amp R Or Replace Molding Roof To Quarter At Weld Joint Right R amp R Or Replace Molding Roof To Quarter At Weld Joint Left R amp R Or Replace Roof Panel Joint Finish Molding Replacement Right Side Roof Panel Joint Finish Molding Replacement Left Side Molding Roof Panel Finishing Below Back Glass Replace Molding And Or Applique Center Pillar Right R amp R Or Replace Molding And Or Applique Center Pillar Left R amp R Or Replace Molding And Or Applique Body Lock Pillar Right R amp R Or Replace Molding And Or Applique Body Lock Pillar Left R amp R Or Replace Side Door Sill Trim Plate Decal Replacement Rocker Panel Molding Replacement Molding Rocker Panel Left R amp R Or Replace Mo
21. Window Garnish Molding Replacement Rear Side Door Window Garnish Molding Replacement Rear Side Door Window Switch Bezel Replacement Armrest Rear Door Right R amp R Or Replace Armrest Rear Door Left R amp R Or Replace Rear Side Door Trim Panel Replacement Right Side Rear Side Door Trim Panel Replacement Left Side Bezel Rear Door Inside Handle Right Replace Bezel Rear Door Inside Handle Left Replace Plate And Or Insert Rear Door Sill Right Replace Plate And Or Insert Rear Door Sill Left Replace Absorber Rear Side Door Inner Panel Energy Right Replace Absorber Rear Side Door Inner Panel Energy Left Replace Molding Sliding Or Swingout Door Window Garnish Sliding Right R amp R Or Replace 64 CERTIFIED PRE OWNED CHEVROLET BUICK GMC C3721 C3760 C3761 C3764 C3767 C3960 C3961 C3964 C3966 C3983 C3985 C3987 C3995 C3996 C4000 C4001 C4002 C4003 C4006 C4010 C4011 C4012 C4020 C4021 C4022 C4024 C4040 C4041 C4060 C4061 C4175 C4180 C4181 C4182 C4183 C4184 C4185 C4200 C4201 C4202 C4203 C4208 C4218 C4219 C4222 C4223 C4224 Molding Sliding Or Swingout Door Window Garnish Sliding Left R amp R Or Replace Trim Assembly Sliding Or Swing Out Door Sliding Right Replace Trim Assembly Sliding Or Swing Out Door Sliding Left Replace Trim Assembly Sliding Or Swing Out Door Swing Out Front Replace Trim Assembly Sliding Or Swing Out Door
22. as a new vehicle to the original owner Year Make Model Mileage Exterior and interior color Dealer information Mechanical Inspection Overview Performing a thorough mechanical inspection is crucial to ensuring that a vehicle meets or exceeds Certified Pre Owned standards A highly qualified skilled and GM trained technician familiar with all mechanical and operational aspects of a vehicle should perform the inspection By referring to the Certified Pre Owned Mechanical and Appearance standards and guidelines using the items listed on the 172 Point Inspection amp Reconditioning Checklist the technician will have the right tools to properly perform a mechanical inspection for each Certified Pre Owned vehicle The 172 Point Inspection amp Reconditioning Checklist is categorized as follows e Investigate Vehicle History IVH Maintenance Check Tires and Brake Pads Detailing Road Test Functional Engine Compartment Under Vehicle Interior Exterior Hybrid Vehicles Mechanical Condition All Certified Pre Owned vehicles must meet or exceed the following standards e All original equipment systems and components that are present must function as designed within GM new vehicle specifications e f a Certified Pre Owned vehicle has an open campaign regardless of type completion of that service must be verified or performed PRIOR to vehicle sale 22 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Mechanical Mai
23. dealership to decide on alternate panels for the sign with costs covered by the dealership OR to request the removal of the sign Any portion of the unfulfilled lease obligation of the ten year term and removal costs will be billed to the dealership If the lease obligation of 10 years 120 months has been met the removal of the sign is at no cost to the dealership The dealer agrees to all charges directly related to the removal of the Certified PRE OWNED signage As previously stated the dealer has the option of replacing with other GM DI approved signage at the dealer s cost or removing the sign Removal costs and early lease termination fees are determined by the general provisions of the lease agreement All charges will be debited from the dealer s open parts account GM Sponsored Plus Vehicles available through GM Sponsored Auctions The interior and exterior of GM Sponsored Plus vehicles have been reconditioned to GM Certified Pre Owned standards Unlike FrontLine Ready vehicles the 172 Point Inspection and Reconditioning checklist is not performed by the auction Therefore the dealer is REQUIRED to complete the inspection and reconditioning checklist process In addition the dealer is also required to take care of campaigns and warranty repairs The first line of communication for any Certified Pre Owned question is the GM Certified Dealer Support Center 888 468 7338 Updates to Operations Guide All subsequent updates to
24. is limited to only defects in materials and workmanship For more information on non warrantable items refer to the GM Service Policies and Procedures manual Article 1 2 Warranty Coverage Guidelines Refer to the Appendix B for a complete list of labor operations codes that will not be allowed on Certified Pre Owned vehicles or a vehicle candidate Such Labor Codes are considered dealer reconditioning costs These Labor Codes listed in Appendix B will be blocked from automatic payment through GWM If you believe the part failed due to a manufacturer defect and you wish to utilize your dealer empowerment to provide a policy adjustment to the customer you will need to get wholesale authorization prior to H routing the claim Maintenance All vehicles require periodic maintenance Maintenance services such as those detailed in the Owner s Manual or Maintenance publications are the owner s expense Vehicle lubrication cleaning or polishing is not covered Failure of or damage to com ponents requiring replacement or repair due to vehicle use wear exposure or lack of maintenance is not covered Maintenance Items not covered may include Battery Filters Coolants and Fluids Brake Pads Linings Wiper Inserts Clutch Linings 32 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Limited Slip Rear Axle Service Keyless Entry or any remote transmitter receiver battery Tire Rotation Audio System Cleaning Wheel Alignment Balance
25. must have their principal residence in the U S to participate in this program C B G Certified Pre Owned vehicles must be reported delivered in Cer tified Used Inventory System CUIS I General Policy Guidelines This program is not to be combined with any other GM service offer e g Dealer cannot submit a labor op for reimbursement under this program and another program that would pay the dealer additional money for the same services Itis the Dealer s responsibility to read and understand the terms of any doc uments referenced within these program guidelines 37 CERTIFIED PRE OWNED CHEVROLET BUICK GMC General Motors reserves the right to audit Dealer records and disqualify any amounts paid which do not qualify under the Plan Guidelines General Mo tors will reverse transaction payment to the Dealer for any amounts paid on ineligible units or services Final decisions on all matters relating to the interpretation of any rule or as pect of this program rest solely with General Motors Vill GM Certified Brands Dealer Cost Billing Guide There are several costs associated with the GM Certified Brand programs A summary of these costs is outlined below Start up Costs One Time Enrollment Fee eese 499 Set up Fee for CUIS ceo eiie totu neu dus He oon ora AE Ee e 250 Ongoing Costs Certified Used Inventory System 100 Monthly Charge Vehic
26. participate in the GM DI Signage Program A divisional brand sign fulfills that requirement GM DI will install a divisional brand sign e g Chevrolet Buick and GMC and a Certified PRE OWNED sign per the terms of the GM DI lease agreement Visit www gm dileasing com and complete the required Request for Survey form The completed form with zone manger signature should be returned to Pattison Sign Group Call 1 866 218 1976 and ask for your Customer Account Manager for additional details regarding the GM DI lease program Dealers with existing GM DI Signage GM DI will update sign panels in any one secondary GM DI signage non brand signs at no cost to the dealer The cost for any additional signage beyond the one CPO sign will be the responsibility of the dealer Visit www gm dileasing com and complete the Request for Sign Change form The completed form with zone manager signature should be returned to Pattison Sign Group 4 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Termination or withdrawal from the General Motor s Certified PRE OWNED Program If a dealer is terminated from Certified PRE OWNED Program the dealer is notified and automatically terminated from the GM DI Certified PRE OWNED Signage Program If the dealer voluntarily chooses to withdraw from the Certified PRE OWNED Program it is the dealer s responsibility to contact GM DI Leasing to discuss signage options The notification from CPO provides a 30 day window for the
27. the IVH and VHR prior to certification to ensure the following conditions are not present at time of certification GM Buyback Dealer Trade Assist Lemon Law Warranty Block issues Branded Title Issues Salvage Junk Rebuilt Reconstructed Dismantled Loss due to fire Flood damage Hail damage title Odometer Rollback Exceeds mechanical limits Salvage auction Fire damage Auto Recycler Frame damage Crash test vehicle Not Built to U S standards Taxi Vehicles modified for livery VVVVVVVVVVVVVV VV V CERTIFIED PRE OWNED CHEVROLET BUICK GMC Note Dealers are required to review a Vehicle History Report VHR and IVH Summary Page prior to certification In some situations certain vehicles may not be identified as having branded titles or previous buy back GM requires certification of the vehicle in CUIS prior to considering the vehicle as an eligible certified unit GM Parts and Accessories Factory Dealer Installed Accessories Eligible vehicles must have factory or dealer installed accessories with GM part numbers except for certain cosmetic type non GM accessories See Aftermarket Non GM Parts Accessories below If vehicle has a non GM approved oil filter the oil filter must be replaced prior to sale with a GM filter NOTE GM ASSUMES NO RESPONSIBILITY OR WARRANTIES ON ANY NON GM PART OR ACCESSORY Aftermarket Non GM Parts Accessories Many cosmetic type non GM afte
28. this Operations Guide will be posted in the Certified Pre Owned Resource Center www gmcertifiedresourcecenter com 42 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Appendix A Customers Owner Care Booklet What is covered Covered component categories include Engine Electrical Drive Systems Safety Restraints Transmission HVAC Systems Steering Audio Sound Emissions Fuel Systems Suspension Brakes Inc ABS Excludes maintenance Excludes wear wear items items Covered component detail Engine All internal and lubricated parts including cylinder head block timing gears timing chain timing cover oil pump oil pump housing OHC carriers valve covers oil pan seals gaskets turbocharger super charger and all internal lubricated parts as well as manifolds flywheel water pump harmonic balancer and engine mount and electronic control units Transmission Transaxle Transfer Case Case all internal lubricated parts torque converter transfer case transmission transaxle mounts seals and gaskets input and output shafts forward and intermediate clutch direct clutch bands governor thrust bearings washers and electronic control units Drive Systems Final drive housing all internal lubricated parts axle shafts and bearings constant velocity joints axle housing propeller shafts universal joints wheel bearings locking hubs front differential actuator sup ports front and rear hub bearings seals and gaskets
29. through their BARS Open Account 26 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Warranty Activation Until a vehicle is reported as sold in CUIS the certification and warranty will not appear in Global Warranty Management or IVH This is designed to ensure that your customer receives the maximum benefit of the GM Certified Warranty and to prevent the warranty from expiring prematurely while the vehicle is in your inventory Vehicle Data and Photo Upload The Certified Used Inventory System CUIS is the system of record for all Certified Pre Owned vehicles CUIS uploads vehicle data and photos to several auto listing sites daily Third Party Provider Services Dealers may choose to contract with a third party provider for services that include but may not be limited to collect and transfer used inventory data take and upload multiple photos print Certified Pre Owned Window Labels and Buyers Guides and export Certified Pre Owned vehicle data to CUIS via the automated certification feed The list of Third Party Providers can be found on the Certified Resource Center www gmcertifiedresourcecenter com Dealers who use a third party provider may select from the list of Certified Pre Owned Preferred Third Party Providers Some offer both full service and do it yourself application while others offer one or the other Printing Window Labels and Buyers Guides Dealers have the ability to print the Certified Pre Owned W
30. 84 C2686 C2700 C2710 C2711 C2712 C2713 C2720 C2721 C2722 C2723 C2724 C2734 C2735 C2738 C2739 C2740 C2745 C2746 C2747 C2749 C2750 C2751 C2752 C2753 C2755 Instrument Panel Trim Plate Replacement Instrument Panel Lower Trim Plate Replacement Instrument Panel Center Trim Plate Replacement Plate Instrument Panel Trim Steering Column Lower R amp R Or Replace Instrument Panel Cluster Trim Plate Replacement Instrument Panel Side Trim Panel Replacement Instrument Panel Lower Trim Panel Replacement Instrument Panel Upper Trim Panel Replacement Instrument Panel Upper Center Trim Panel Replacement Instrument Cluster Head Up Display Bezel Replacement Grille Defroster Outlet One Or Both Replace Retainer Panel Instrument Replace Instrument Panel Trim Pad Replacement Cover Instrument Panel Carrier Trim Replace Pad Instrument Panel Cover Assembly Replace Reflector Rear Door Trim Panel Right Left Replace Reflector Rear Door Trim Panel Right Left Replace Panel Pad Assembly Instrument Panel Replace Body Hinge Pillar Trim Panel Replacement Right Side Body Hinge Pillar Trim Panel Replacement Left Side Body Hinge Pillar Garnish Molding Replacement Lens Lamp Interior And Or Rear Compartment Replace Rear Compartment Courtesy Lamp Replacement Lock Console Compartment R amp R Or Replace Latch Console Compartment Adjust Or Replace Front Floor Console Compartment Door Latch Replacement
31. CERTIFIED PRE OWNED CHEVROLET BUICK GMC Certified Pre Owned Chevrolet Buick GMC Operations Guide June 22 2012 Version 1 3 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Note The content of this message pertains to GM s non luxury CPO program which includes Chevrolet Buick GMC Pontiac and Saturn For details about the Cadillac Certified Pre Owned program and HUMMER please refer to the Cadillac Certified Pre Owned Operations Guide Operations Guide Changes Summary On 6 22 12 the CPO released an updated version of the Operations Guide Please replace the CPO op erations guide dated 5 21 11 The full guide can be found on the CPO Resource Center Website www gmcertifiedresourcecenter com Below is a summary of the changes in the updated Operations Guide Appendix B blocked labor codes added labor code description to list of labor codes Appendix B Revised H Route Claim direction R0760 Radio Remove Replace has been removed from the blocked labor codes list for the CPO warranty Past model year 2006 certification prices and warranties have been removed Addition of Dealer Trade Assistance vehicles in the ineligible list Attempt Certification in CUIS before deciding if vehicle is a CPO candidate GM requires using GM Parts ACDelco Advantage Durastop or Original Equipment brand brake pads linings rotors shoes for reconditioning Use any of these AC Delco products to help con
32. Conventional refers to 2010 MY and prior where diesel or synthetic are not required F DMS Instructions for Tracking Customer Retention Metrics Follow the directions below for entering claims in your DMS in order for them to be counted towards your Customer Retention metric 36 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Always use the specific Labor Op codes designated above Enter the reimbursable cost as W Warranty Pay line item in your DMS Enter any additional costs to the Dealership beyond the 30 00 as I Internal in your DMS using your specific Dealership Labor Op code that identifies the service performed Example Ofe teboropcode PayType amount Rotate MPVI Z2327 W 30 00 Dealer XXXXX 10 00 Note Dealers using Reynolds ERA can continue to use a prefix suffix proceeding or following the CPO Maintenance Z Labor Op codes provided Use of a prefix suffix will not deter GM from recognizing the CPO Maintenance Plan codes in your Retention metric G Method of Payment Electronic Funds Transfer via the normal dealer open account with credits identified on the Transaction Summary of the Global Warranty Manage ment system H Eligible Models All Certified Pre owned vehicles not including Cadillac or HUMMER sold on or after June 11 2011 To qualify vehicles must meet certification requirements outlined in the C B G Certified Pre Owned Operations Guide Customers
33. Left Door Moldings Body Side Lower Color Clear Coat Right Rear Door Moldings Body Side Lower Color Clear Coat Right Sliding Door Moldings Body Side Lower Color Clear Coat Left Sliding Door Rocker Panel Molding Color Clear Coat Moldings Body Side Lower Color Clear Coat Left Rocker Moldings Body Side Lower Refinish Clear Coat Front Fascia Moldings Body Side Lower Refinish Clear Coat Rear Fascia 53 CERTIFIED PRE OWNED CHEVROLET BUICK GMC A5350 A5351 A5354 A5355 A5357 A5358 A5370 A5371 A5374 A5400 A5410 A5430 A5435 A5440 A5500 A5544 A5575 A5580 A7100 A9080 A9119 A9121 A9160 A9161 A9220 A9339 A9439 A9441 A9579 A9580 A9780 A9781 A9906 A9907 A9908 A9910 A9911 A9912 A9913 A9916 A9918 A9928 A9969 A9972 B0030 B0042 B0043 Moldings Body Side Lower Refinish Clear Coat Right Door Moldings Body Side Lower Refinish Clear Coat Left Door Moldings Body Side Lower Refinish Clear Coat Right Rear Door Moldings Body Side Lower Refinish Clear Coat Left Rear Door Moldings Body Side Lower Refinish Clear Coat Right Sliding Door Moldings Body Side Lower Refinish Clear Coat Left Sliding Door Rocker Panel Molding Refinish Clear Coat Moldings Body Side Lower Refinish Clear Coat Left Rocker Moldings Body Side Lower Refinish Clear Coat Right Quarter Body Entire Above Body Side Molding Color Clear Coat Body Entire Above Body Side Molding Refinish Clea
34. NOT covered Dealer recommended maintenance customer requested maintenance or any other services not within the scope of the Standard C B G Certified Pre Owned 2 Year or 30 000 Mile Maintenance Plan as detailed in this communication are NOT covered Wheel alignment and balancing are NOT covered Only the oil specification outlined in the owner s manual will be reimbursed Documentation Requirements Dealership repair order documentation must include the percent oil life re maining as recorded by the Dealership personnel upon write up of a repair order Failure to properly document a claim in accordance with applicable guidelines is subject to transaction payment reversal A Time Period Program begins with all Certified Pre owned vehicles not including Cadil lac or HUMMER purchased on or after June 11 2011 Moreover this program will remain in effect unless GM provides notice to dealers of the cancellation of the program General Motors reserves the right to cancel or amend this program at any time for any reason in its sole business discre tion B Transfer of Coverage Standard C B G Certified Pre Owned 2 Year or 30 000 Mile Maintenance Plan is fully transferable to subsequent owners and remains in effect for 2 Years or 30 000 miles whichever comes first Refer to Investigate Vehicle History IVH within the Global Warranty Sys tem or the Customer amp Vehicle Info tab within Service Workbench to de termine coverage e
35. Owned program It is designed to clearly communicate program standards and guidelines and the sales and service processes which must be used to ensure program compliance Dealership personnel involved in the CPO process should be fully familiar with its contents These individuals may include Sales Department Management including General Sales Manager New Vehicle Sales Manager Used Vehicle Sales Manager Inventory Manager and Wholesale Buyer Service Department Management including Service Manager Assistant Service Manager Service Advisors Service Writers and Shop Foremen Inspectors Reconditioning including mechanical body and those assisting in the reconditioning process Servicing Repair including mechanical body and those assisting in the servicing of Certified Pre Owned vehicles These individuals listed above should use the Operations Guide as a reference tool to assist in the Certified Pre Owned processes All questions regarding the Certified Pre Owned Operations Guide should be directed to the GM Certified Dealer Support Center at 888 468 7338 Program Overview As a Chevrolet Buick and GMC dealer you receive many benefits from participating in the Certified Pre Owned Program Certified Pre Owned vehicles represent a greater value because they have dealer and customer benefits not available with non certified pre owned vehicles CERTIFIED PRE OWNED CHEVROLET BUICK GMC T
36. QUIRED to meet the minimum service training standards applicable to all GM product lines where cross divisional warranty repairs are performed Service Training Standards require that a dealer have a specified number of trained technicians based on annual retail sales excluding fleet Training requirements can be found on www gmtraining com 33 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Vil Standard Certified Pre Owned 2 Year or 30 000 Mile Maintenance Plan Maintenance Plan This program features an Oil and Filter Change Tire Rotation and Multi Point Vehicle Inspection with the purchase of every Certified Pre owned vehicle not including Cadillac or HUMMER at no extra charge to the owner To be eligible for reimbursement services Oil and Filter change Tire Ro tation and Multi Point Vehicle Inspection must be performed when the Oil Life Monitoring System indicates it is time to change the oil or as otherwise indicated in the owner s manual Covered Services under the Standard C B G Certified Pre Owned 2 Year or 30 000 Mile Maintenance Plan LABOR OP CODE Service Includes Conventional dexosi Synthetic Diesel Oil and Filter Change Tire Rotation Multi Point Vehicle Inspection Z2327 Z2328 Z2329 Z2330 Reimbursement Allowance Refer to the Owner s manual for details Refer to Certified Service Multi Point Vehicle Inspection Form located in Service Workbench 3Re
37. Quarter Glass Swing Out Left Front Replace Rear Window Replacement 60 CERTIFIED PRE OWNED CHEVROLET BUICK GMC C0684 C0687 C0710 C0720 C0730 C0731 C0771 C0810 C0860 C0861 C0870 C2000 C2001 C2006 C2007 C2010 C2011 C2020 C2021 C2035 C2085 C2090 C2094 C2095 C2100 C2105 C2109 C2120 C2122 C2140 C2141 C2160 C2200 C2201 C2205 C2208 C2209 C2210 C2220 C2313 C2314 C2316 C2317 C2318 C2319 C2320 C2321 Rear Sliding Window Replacement Glass Back Window Sliding Complete Replace Glass Endgate Replace Striker And Or Handle Tailgate Glass Adjust Or Replace Hinge Liftgate Glass Right Replace Hinge Liftgate Glass Left Replace Regulator Endgate Window Replace Liftgate Window Replacement Glass Back Door Stationary Right Replace Glass Back Door Stationary Left Replace Glass Back Door Swing Out Right R amp R Or Replace Windshield Garnish Molding Replacement Right Side Windshield Garnish Molding Replacement Left Side Windshield Upper Garnish Molding Replacement Molding Windshield Garnish Complete R amp R Or Replace Molding Front Hinge Pillar Garnish Right R amp R Or Replace Molding Front Hinge Pillar Garnish Left R amp R Or Replace Sunshade Replacement Right Side Sunshade Replacement Left Side Mirror Visor Vanity Replace Instrument Panel Cup Holder Replacement Instrument Panel Compartment Door Latch Release Handle Replacement Instru
38. Side A0690 Front Fender Refinish Clear Coat A0691 Fender Front Refinish Clear Coat Left Side A0760 Flare Front Wheel Opening Color Clear Coat Right A0761 Flare Front Wheel Opening Color Clear Coat Left A0811 Pillar Windshield Refinish Clear Coat Left A0820 Roof Front Color Clear Coat A0830 Roof Front Refinish Clear Coat A0840 Roof Rear Color Clear Coat A0850 Roof Rear Refinish Clear Coat A0860 Panel Sail Color Clear Coat Right A0861 Panel Sail Color Clear Coat Left A0870 Panel Sail Refinish Clear Coat Right A0871 Panel Sail Refinish Clear Coat Left 50 CERTIFIED PRE OWNED CHEVROLET BUICK GMC A0880 A0890 A0937 A1040 A1041 A1046 A1050 A1051 A1060 A1061 A1070 A1071 A1101 A1110 A1111 A1114 A1115 A1116 A1117 A1135 A1136 A1137 A1138 A1200 A1201 A1210 A1211 A1214 A1216 A1217 A1220 A1221 A1230 A1231 A1236 A1237 A1239 A1240 A1241 A1300 A1301 A1310 A1311 A1400 A1401 A1410 A1411 Roof Panel Color Clear Coat Roof Panel Refinish Clear Coat Removable Top Panel Refinish Clear Coat Rocker Outer Panel Color Clear Coat Rocker Color Clear Coat Left Side Rocker Color Clear Coat Left Front Rocker Outer Panel Refinish Clear Coat Rocker Refinish Clear Coat Left Side Assist Step Color Clear Coat Right Side Assist Step Color Clear Coat Left Side Assist Step Refinish Clear Coat Right Side Assist Step
39. Support Center 888 468 7338 38 Listing Dealers Certified Vehicles on Web Sites sisse sienne nnns 39 IX Certified Used Inventory System CUIS iii 39 GUIS ENTONMOIE E Paint 39 Over Aged Inventory Fees 40 Over Aged Inventory Notification seen 40 X Miscellaneous Eligibility ss eren enne nnne nnne nennt nnne nn nnn na sene nn nana 41 GM Certified Brands Signage Requirements CBG CPO Only 41 GM CUV Incompatible Sign Removal iii 42 GM FrontLine Ready GM Sponsored Pius 42 Updates to e Ee die a seal oe sive ele 42 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Appendix EE Customer Owner Care Booklet List of covered and non covered components APPENAIX Br edd eege eege List of CBG CPO Warranty Labor Codes that have been omitted from automatic payment CERTIFIED PRE OWNED CHEVROLET BUICK GMC I Introduction Note The contents of this publication pertain to GM s non luxury CPO program which includes Chevrolet Buick GMC Pontiac and Saturn For details about the Cadillac Certified Pre Owned program please refer to the Cadillac Certified Pre Owned Operations Guide Purpose and Intent The Certified Pre Owned Operations Guide for Chevrolet Buick and GMC dealers is your reference for the standards and guidelines that must be followed to participate in the Certified Pre
40. Swing Out Rear Replace Ash Tray Body Except I P amp Console Right Replace Ash Tray Body Except I P amp Console Left Replace Rear Floor Console Stowage Compartment Lid Front Release Latch Handle Replacement Rear Floor Console Side Trim Panel Replacement Left Side Rear Compartment Floor Stowage Compartment Tray Replacement Compartment Assembly Rear Seat Stowage Replace Lock Latch Hinge Rear Seat Stowage Compartment Replace Cup Holder Quarter Trim Panel Right Replace Cup Holder Quarter Trim Panel Left Replace Panel Quarter Trim Right Front R amp R Or Replace Panel Quarter Trim Left Front R amp R Or Replace Quarter Upper Trim Panel Replacement Right Side Quarter Upper Trim Panel Replacement Left Side Body Side Trim Panel Replacement Panel Quarter Trim Right Rear R amp R Or Replace Panel Quarter Trim Left Rear R amp R Or Replace Body Side Rear Lower Trim Panel Replacement Trim Assembly Quarter Right R amp R Or Replace Trim Assembly Quarter Left R amp R Or Replace Quarter Upper Trim Panel Replacement Panel Quarter Trim Extension Right R amp R Or Replace Trim Assembly Quarter Upper Sail Panel Right R amp R Or Replace Trim Assembly Quarter Upper Sail Panel Left R amp R Or Replace Panel Quarter Wheelhouse Trim Right R amp R Or Replace Panel Quarter Wheelhouse Trim Left R amp R Or Replace Mats Carpet Saver One Or All Replace Retai
41. Trade In Value and any amounts paid toward the principal balance capitalized cost of the finance agreement Vehicles being returned under the 3 Day 150 Mile Customer Satisfaction Guarantee e Must be decertified in CUIS if not already reported sold in CUIS e Vehicles with remaining eligibility can be re certified e When vehicle is re sold dealer must report it sold in CUIS Deal Jacket Requirements The deal jacket must contain all supporting Certified Pre Owned documentation and is subject to audit The folder will be checked periodically by the District Sales Manager and District Manager Aftersales Additionally the Pre sale Consultation representative conducting pre sale consultations on behalf of GM Certified Pre Owned will review the documentation during dealership visit Note Non GM employees are prohibited from pulling and handling the deal jacket As a result they will require assistance from dealer personnel to pull and review deal jacket content Dealers are REQUIRED under GM Certified policy to comply with this process The Deal Jacket must contain the following documentation Copy of the Vehicle History Report VHR Customer receives original GM Investigate Vehicle History GM IVH printout Summary Page Yellow copy of Certification Inspection Checklist Copy of RO showing completion of work noted on 172 Inspection amp Reconditioning Checklist Customer Satisfaction Guarantee s
42. UIS The aged inventory fee was established to help isolate these vehicles as a reminder to dealers that appropriate action is required Note The Certified Used Inventory System CUIS is the only system where a dealer can decertify delete or report a GM Certified vehicle sale These functions cannot be performed utilizing any other dealership or outside vendor system A 10 per month Aged Inventory Fee is charged to the dealers Open Account BARS for three 3 consecutive times at 90 120 and 150 days At 180 days vehicles remaining in inventory will be decertified by the system A vehicle that is systematically decertified after 180 days may be recertified by the dealer if eligibility requirements are met Program guidelines REQUIRE the dealer to follow the Certified Pre Owned process including performing a Certified Inspection amp Reconditioning checklist to recertify a vehicle that is decertified at 180 days Over Aged Inventory Notification Over Aged Inventory Notifications are designed to assist the dealer with inventory management and to help control dealer wholesale costs Inventory that is over 80 days will be highlighted red When notification is received the dealer should complete one of the following four 4 actions Report all Certified Pre Owned vehicle sales in CUIS Decertify vehicle and leave it in CUIS as a non certified vehicle Decertify and delete the vehicle from the CUIS completely Leav
43. WM If you believe the part failed due to a manufacturer defect and you wish to utilize your dealer empowerment to provide a policy adjustment to the customer you will need to get wholesale authorization prior to H routing the claim Labor Code Labor Code Description A0007 Fascia Front Bumper Color Clear Coat Complete A0008 Front Bumper Fascia Color Clear Coat A0018 Front Bumper Fascia Refinish Clear Coat A0098 Filler Front Bumper Refinish Clear Coat One Piece A0110 Finesse Sanding and Buffing A0260 Grille Color Clear Coat A0270 Grille Refinish Clear Coat A0347 Hood Color Clear Coat A0357 Hood Refinish Clear Coat A0366 Hood Color Clear Coat Center Panel A0370 Hood Refinish Clear Coat Side Panel Right A0371 Hood Refinish Clear Coat Side Panel Left A0376 Hood Refinish Clear Coat Center Panel A0634 Fender Front Between Hood Edge And Break Line Color Clear Coat Right A0635 Fender Front Between Hood Edge And Break Line Color Clear Coat Left A0636 Fender Front Between Hood Edge And Break Line Refinish Clear Coat Right A0674 Fender Front Below Break Line Color Clear Coat Right A0675 Fender Front Below Break Line Color Clear Coat Left A0676 Fender Front Below Break Line Refinish Clear Coat Right A0677 Fender Front Below Break Line Refinish Clear Coat Left A0680 Front Fender Color Clear Coat A0681 Fender Front Color Clear Coat Left
44. acement Hook Coat R amp R Or Replace Body Lock Pillar Upper Trim Panel Replacement Right Side Body Lock Pillar Upper Trim Panel Replacement Left Side Body Lock Pillar Lower Trim Panel Replacement Right Side Body Lock Pillar Lower Trim Panel Replacement Left Side Center Pillar Upper Garnish Molding Replacement Trim Center Pillar Right Upper R amp R Or Replace Trim Center Pillar Right Lower R amp R Or Replace Trim Center Pillar Right R amp R Or Replace Trim Center Pillar Right Complete R amp R Or Replace Center Pillar Upper Trim Panel Replacement Center Pillar Lower Trim Panel Replacement Trim Center Pillar Left Upper R amp R Or Replace 63 CERTIFIED PRE OWNED CHEVROLET BUICK GMC C3193 C3194 C3197 C3200 C3201 C3210 C3211 C3213 C3216 C3227 C3228 C3230 C3231 C3240 C3241 C3260 C3270 C3292 C3315 C3316 C3320 C3321 C3330 C3331 C3348 C3358 C3359 C3360 C3361 C3362 C3363 C3400 C3401 C3404 C3406 C3502 C3520 C3521 C3540 C3541 C3544 C3545 C3560 C3561 C3567 C3568 C3720 Trim Center Pillar Left Lower R amp R Or Replace Trim Center Pillar Left R amp R Or Replace Trim Center Pillar Left Complete R amp R Or Replace Panel Center Pillar Trim Finishing Right R amp R Or Replace Panel Center Pillar Trim Finishing Left R amp R Or Replace Molding Front Door Window Frame Garnish Right R amp R Or Replace Molding Front Door Window Fr
45. al Cosmetic corrosion Routine pad replacement Discoloration and or hard spots Minor pitting Grooves and minor ridges gt Rotor re facing during normal pad replacement is not necessary gt Light rust on the rotor drum surface is normal and will not require resurfacing gt Never use lube on wheel mounting studs or mounting surfaces gt Some rotor scoring is acceptable and will not require turning of the rotor Pulsating brakes Note When reconditioning a Certified Pre Owned vehicle the dealer must use GM Parts ACDelco Advantage Durastop or Original Equipment brand rotors Window Tinting Aftermarket window tinting must pass inspection The dealer must ensure that tinting meets state DOT standards of compliance and requirements regarding depth of tint light to dark and placement of tint Window Rear Sliding Aftermarket rear sliding windows must pass inspection for proper operation and sealing 18 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Sales Outside of the United States Certified Pre Owned vehicles can only be sold or leased to consumers who reside in the United States Note Sales to consumers residing outside the United States are not authorized lll Inspection Process The Certified Pre Owned program enhances a dealerships ability to compete in the used vehicle market Prior to the vehicle certification and sale all Certified Pre Owned vehicles are required to go through a
46. alancing and wiper blades or any service or part required to be performed or replaced as recommended by the GM Maintenance Schedule Damage Due to Accident Misuse or Alteration Damage caused as the result of any of the following is not covered and will result in the voiding of this warranty e Collision fire theft freezing vandalism riot explosion or objects striking the vehicle e Misuse of the vehicle such as driving over curbs overloading racing or other competition Proper vehicle use is discussed in the owner manual e Alteration or modification to the vehicle including the body chassis or components after final assembly by GM Coverages do not apply if the odometer has been disconnected its reading has been altered or mileage cannot be determined Damage or Corrosion Due to Environment Chemical Treatments or Aftermarket Products Damage caused by airborne fallout salt from sea air salt or other materials used to control road condi tions chemicals tree sap stones hail earthquake water or flood windstorm lightning the application of chemicals or sealants subsequent to manufacture etc is not covered 46 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Damage Due to Insufficient or Improper Maintenance Damage caused by failure to follow the recommended maintenance schedule intervals and or failure to use or maintain fluids fuel lubricants or refrigerants recommended in the owner manual is not cov
47. ame Garnish Left R amp R Or Replace Molding Front Door Window Frame Garnish Rear Left R amp R Or Replace Front Side Door Window Garnish Molding Replacement Bezel Front Door Lock And Power Seat Switch Right Replace Bezel Front Door Lock And Power Seat Switch Left Replace Front Side Door Inside Handle Bezel Replacement Right Side Front Side Door Inside Handle Bezel Replacement Left Side Front Side Door Pull Handle Replacement Right Side Front Side Door Pull Handle Replacement Left Side Front Side Door Upper Trim Cover Replacement Grille Speaker Replace Front Side Door Window Switch Bezel Replacement Cup Front Door Armrest Pull Right Replace Cup Front Door Armrest Pull Left Replace Armrest Front Door Right R amp R Or Replace Armrest Front Door Left R amp R Or Replace Panel Front Door Trim Finish Upper Front Right R amp R Or Replace Panel Front Door Trim Finish Upper Front Left R amp R Or Replace Front Side Door Trim Panel Replacement Right Side Front Side Door Trim Panel Replacement Left Side Front Side Door Sill Trim Plate Replacement Plate And Or Insert Front Door Sill Right Replace Plate And Or Insert Front Door Sill Left Replace Plate Door Sill One Piece Right Replace Plate Door Sill One Piece Left Replace Rear Side Door Window Frame Garnish Molding Replacement Molding Rear Door Window Frame Garnish Left R amp R Or Replace Rear Side Door
48. ates provide your dealer with a statement of circumstances the original repair order proof of ownership 48 CERTIFIED PRE OWNED CHEVROLET BUICK GMC and any paid receipt indicating the work performed and parts replaced for reimbursement consideration Important GM warranty coverages may be void on GM vehicles that have been imported exported for resale Other Terms This warranty gives you specific legal rights and you may also have other rights which vary from state to state GM does not authorize any person to create for it any other obligations or liability in connection with these vehicles Any implied warranty of merchantability or fitness for a particular purpose applicable to this vehicle is limited in duration to the duration of this written warranty Performance of repairs and needed adjustments is the exclusive remedy under this written warranty or any implied warranty GM shall not be liable for incidental or consequential damages such as but not limited to lost wages or vehicle rental expenses resulting from breach of this written warranty or any implied warranty Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages so the above limitations or exclusions may not apply to you 49 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Appendix B These labor operations will be blocked from automatic payment through G
49. ating and wear minimum tread wear remaining must be at least 5 32 across the entire tread plain Matching brands are required on all four wheels Replacement spare tire must be the same diameter as the original factory equipped spare tire if the vehicle did not have a spare from the factory then a spare is not required ONLY radial ply tires are authorized on factory equipped wheels Brakes Remove all four wheels and inspect pads and shoes Check brakes for minimum of 5 mm thickness on pads shoes with appropriate measuring tool check rotors drums for minimum factory thickness specification with recommended measuring tool GM requires using GM Parts ACDelco Advantage Durastop or Original Equipment brand brake pads linings for reconditioning Use any of these AC Delco products to help control reconditioning costs e Non GM pads or shoes within specification limits need not be replaced e Pad or shoe thickness not meeting GM specifications must be replaced Brake Pads front and rear and Shoes GM approved brake pads linings are recommended Brake pads linings must pass inspection and have a minimum of 5 mm remaining thickness Brake pads with less than 5 mm remaining must be replaced with GM Parts ACDelco Advantage Durastop or Original Equipment brand brake pads linings 17 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Rotors are NOT to be resurfaced in an attempt to correct any of the following conditions Noise sque
50. attery warranty coverage and corresponding policies and procedures are as follows Batteries must pass inspection and be load tested for defects The green eye if equipped is a good indication that the battery is fully charged Although if green eye is not showing black eye the battery may still turn the starter motor even though there is a charging system problem Replacement must never be made unless an attempt has been made to fully charge and load test the battery using GM procedures e If after following proper diagnostic procedures it is determined that the battery needs to be replaced it is required that the dealership procure a replacement AC Delco battery using the AC Delco Replacement Chart located in your current AC Delco Battery Catalog e Batteries are not covered under the Certified Pre Owned warranty Chevrolet Buick amp GMC AC Delco 60 Series 5 Year Professional amp 7 Year Series Battery Program CBG CPO Only The Certified Pre Owned Vehicle program is designed to enhance the quality Used Vehicles and create long term customer loyalty When it is determined during the Certified Pre Owned Inspection that a Certified Pre Owned vehicle needs a battery dealers are required to use an AC Delco Battery Dealers can install an AC Delco Battery from any of the 3 listed brands 60 Series 5 Year Professional or 7 Year This battery program represents a great value proposition 1 Dealers receive an extremely competitiv
51. ce Spot Lamp Replacement Lamp Assembly Exterior Auxiliary Lighting Replace Lamp Assembly Exterior Side Marker Front Right Replace Lamp Assembly Exterior Side Marker Front Left Replace Rear Side Marker Lamp Replacement Lamp Assembly Exterior Side Marker Rear Left Replace Rear Fender Clearance Lamp Replacement 39 CERTIFIED PRE OWNED CHEVROLET BUICK GMC B9636 B9638 B9640 B9641 B9642 B9643 B9646 B9647 B9648 B9650 B9660 B9711 B9726 B9727 B9728 B9742 B9778 B9836 B9859 C0020 C0034 C0045 C0100 C0101 C0114 C0115 C0314 C0315 C0400 C0401 C0436 C0460 C0472 C0473 C0482 C0483 C0509 C0510 C0511 C0530 C0531 C0546 C0547 C0550 C0551 C0552 C0660 Lamp Assembly Exterior Rear Auxiliary Warning Right Replace Emergency Vehicle Rear Lamp Replacement Lamp Assembly Exterior Stop Tail And Turn Signal Right Replace Lamp Assembly Exterior Stop Tail And Turn Signal Left Replace Lamp Assembly Exterior Stop Tail And Turn Signal One Piece Replace Tail Lamp Replacement Lamp Assembly Exterior Back Up Right Replace Lamp Assembly Exterior Back Up Left Replace Lamp Assembly Exterior Back Up One Piece Replace High Mount Stop Lamp Replacement Underhood Lamp Replacement Paint Cargo Covers and Rear Window Trim Chevrolet Paint Cargo Covers and Rear Window Trim and Lower Body Cladding Chevrolet Molding Body Side Replace Two Door Cha
52. cle traded to another dealership If a Certified Pre Owned dealer transfers or sells a Certified Pre Owned vehicle the selling dealer is REQUIRED to decertify the vehicle before the transfer of ownership is completed The dealership taking ownership is REQUIRED to perform the 172 Point Inspection and certify the vehicle in CUIS following the Certified Pre Owned processes Cancellation of Sale In the event the sale of a Certified Pre Owned vehicle is cancelled dealers have 14 business days to cancel the sale in CUIS to receive a full refund for the Certification Fee V Sales Process Once a vehicle is certified in CUIS and the Certified Pre Owned Window Label Buyers Guide and point of sale materials are in place the vehicle can be marketed and sold as a Certified Pre Owned vehicle Certified Pre Owned vehicles should be displayed as a third brand separately from used and new on dealership lot The following are REQUIRED steps in completing the sales process e Provide the customer with copies of the following documents at time of vehicle delivery o 172 Point Inspection amp Reconditioning Customer Satisfaction Guarantee Warranty Verification Card OwnerCare Booklet Vehicle History Report VHR o Customer Acknowledgment Form Maintenance Plan e Dealer must maintain copies of all documentation in vehicle deal jacket or dealership records O O O 28 CERTIFIED PRE OWNED CHEVROLET BUICK GMC
53. comprehensive inspection process which includes mechanical repairs appearance reconditioning completing any open service campaigns as shown on the GM Investigate Vehicle History GMIVH and a thorough review of an independent Vehicle History Report VHR The Inspection improves the value proposition of the vehicle The process of improving the vehicle s value proposition through reconditioning and completing the required maintenance is considered to be part of the cost of a used vehicle that is not the responsibility of the manufacturer and no transactions for these issues are to be submitted Note Examples include replacing worn brake pads performing general maintenance improving the vehicles appearance and repairing damaged or worn trim and upholstery Initial Screening The following steps should be followed to help determine Certified Pre Owned eligibility 1 Use a Repair Order RO to help determine certification costs cross reference the RO Number with the Certification Reference Number 2 Obtain and review the Vehicle History Report VHR for branded title and GM Buyback issues REQUIRED 3 Obtain and review the IVH Summary Page for warranty blocks and open campaigns REQUIRED Use the documents listed in steps 1 3 to determine certification eligibility Perform mechanical inspection using the 172 Point Inspection amp Reconditioning Checklist 6 In some situations certain vehicles may
54. e Door Rear Compartment Lock Reprogramming Antenna And Or Mount Assembly Cellular Replace Mobile Telephone Antenna Base Replacement 71
55. e paint or adhesive Regular striping and or a clean appearing graphic is authorized Note Fanciful murals designs or ornamentation are not authorized CERTIFIED PRE OWNED CHEVROLET BUICK GMC Radios Speakers CD Tape Player Systems Entertainment Systems Aftermarket radios speakers CD entertainment and tape player systems including rear trunk mounted CD changer must pass inspection Note Inspection must include checking component operation and performance to ensure trouble free installation where device attaches to GM vehicle wiring Dealer must also verify that circuits have not been damaged Remote Starters Aftermarket remote starters are authorized provided a key fob is available The equipment and system must be fully functional and must not interfere with the GM electrical systems Note Inspection must include checking component operation and performance to ensure trouble free installation where device attaches to GM vehicle wiring Dealer must also verify that circuits have not been damaged Roll Bars Aftermarket roll bars must pass inspection Roof Racks Aftermarket roof racks must pass inspection If roof rack needs replacement a GM roof rack is recommended Running Boards Aftermarket running boards must pass inspection Rust Proofing Aftermarket rust proofing must pass inspection Rust proofing must not inhibit performance of any GM part or component Note H
56. e price 2 Customers receive a high quality battery with a great warranty value Bed Liners Aftermarket bed liners are authorized but must pass inspection for condition Body Side Moldings Aftermarket body side moldings must pass inspection 14 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Bug Shields Hood Guards Aftermarket bug shields or hood guards must pass inspection Bumper Guards Aftermarket bumper guards must pass inspection Caps Toppers Fiberglass or Aluminum Aftermarket fiberglass truck caps toppers must pass inspection Rail Caps Aftermarket rail caps must pass inspection Emblem Packages Aftermarket emblem packages gold packages must pass inspection Wheel Flares Aftermarket flaring kits must pass inspection Grille or Brush Guards Aftermarket grille or brush guards must pass inspection There are many vehicles that do not allow aftermarket Grilles or Brush Guards Luggage Racks and Miscellaneous Carriers Aftermarket luggage racks must pass inspection Mud Flaps Guards Aftermarket mud flaps guards must pass inspection Paint All paint must pass inspection A Certified Pre Owned vehicle must appear in a retail ready condition Refer to Mechanical Maintenance amp Appearance Standards Body Finish for details Repainted panels must not be off color or tint Note Repairs made using an approved paint repair process are authorized Pin Striping Pin striping may b
57. e vehicle in CUIS as a Certified Pre Owned vehicle and continue to market vehicle as a Certified Pre Owned vehicle 40 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Certified Pre Owned vehicles flagged as over aged inventory will automatically be moved just beneath sold inventory and designated in red on the dealers Managed Inventory page Note Sold vehicles are systematically moved to the top of the Manage Inventory page and designated in green if enrolled in DMS integration Mileage Eligibility Vehicles with less than 75 001 miles at the time of sale are eligible to be certified and sold as Certified Pre Owned vehicles If the vehicle mileage climbs above 75 000 miles after it has been certified and placed in dealers inventory THE VEHICLE IS NO LONGER ELIGIBLE TO BE SOLD AS A CERTIFIED PRE OWNED VEHICLE In this rare occurrence the dealer is REQUIRED to decertify the vehicle XII Miscellaneous GM DI Certified PREOWNED Signs Chevrolet Buick and GMC only Cadillac Certified Pre Owned program is separate from these guidelines outlined Participation in the General Motor s Certified PRE OWNED Signage Program is optional Below are status guidelines for those dealers who choose to participate Enrollment is verified by the GM Certified PRE OWNED administrative team Dealers with no GM DI Signs In order to participate in the optional Certified PRE OWNED Signage Program a dealer is required to
58. ecal or Stripe Replacement Body Panel Paint Protector Replacement Molding Grille Upper Replace Bezel Headlamp Left Replace Headlamp Aiming Fog Lamp Aim Headlamp Composite Assembly Right Replace Headlamp Composite Assembly Left Replace Headlamp Replacement Right Side 56 CERTIFIED PRE OWNED CHEVROLET BUICK GMC B7295 B7296 B7297 B7298 B7332 B7338 B7339 B7340 B7350 B7351 B7352 B7464 B7465 B7466 B7475 B7476 B7480 B7481 B7485 B7520 B7521 B7540 B7565 B7570 B7571 B7610 B7611 B7620 B7621 B7623 B7626 B7627 B7680 B7681 B7700 B7720 B7721 B7740 B7741 B7755 B7760 B7761 B7762 B7763 B7764 B7766 B7767 Headlamp Replacement Left Side Headlamp Capsule Replacement Right Side Headlamp Capsule Replacement Left Side Capsule Composite Headlamp Both Replace Molding Hood One Piece R amp R Or Replace Hood Side Molding Replacement Hood Front Molding Replacement Molding Hood Panel Rear R amp R Or Replace Air Inlet Grille Panel Replacement Panel Air Inlet Grille Right Replace Panel Air Inlet Grille Left Replace Molding Fender Right Lower Front Of Wheel R amp R Or Replace Molding Fender Right Lower Rear Of Wheel R amp R Or Replace Molding Fender Right Side R amp R Or Replace Molding Fender Left Lower Rear Of Wheel R amp R Or Replace Molding Fender Left Side R amp R Or Replace Front Fender Wheel Opening Molding
59. eplace Bolt Wheel Mounting Front Right Replace Jack And Or Handle Replace Tire Valve Stem Grommet Replacement Wheel Alignment Steering Wheel Angle and or Front Toe Adjustment Wheel Alignment Measurement Emblem And Or Pad Horn Button Replace Steering Wheel Lower Cover Replacement Turn Signal Switch Housing Replacement Cap Wheel Nuts Replace One Wheel Hub Cap Pads Disc Brake Front R amp R Or Replace Rear Disc Brake Pads Replacement Rotor Assembly Front Right Replace Rotor Assembly Front Left Replace Front Brake Rotor Refinishing Front Brake Rotor Replacement Both Sides Rotor Assembly Rear Right Replace Rotor Assembly Rear Left Replace Rear Brake Rotor Refinishing Rear Brake Rotor Replacement Both Sides Drum Brake Rear Right Replace Drum Brake Rear Left Replace Rear Brake Drum Refinishing Rear Brake Drum Replacement Both Sides Shoes And Linings Drum Brake Rear Right R amp R Or Replace 69 CERTIFIED PRE OWNED CHEVROLET BUICK GMC H0251 H0257 H3050 H3051 H3052 H9724 H9725 H9727 H9728 H9730 N0100 N0110 N0117 N0120 N0126 N0400 N0410 N0411 N0420 N0440 N0441 N0496 N0497 N0520 N0528 N0580 N0590 N0627 N0657 N0672 N0673 N0680 N0681 N0695 N0700 N0724 N0725 N0734 N0735 N0744 N0745 N0760 N0761 N0768 N0807 N0850 N0851 Shoes And Linings Drum Brake Rear Left R amp R Or Replace Rear Brake Shoe Replacement Both Sides S
60. erform the 172 Point Inspection amp Reconditioning Checklist GM Service Manuals Owner s Manuals Service Bulletins and other GM documentation should be used to clarify specifications and vehicle operation 172 Point Inspection amp Reconditioning Checklist Requirements The 172 Point Inspection amp Reconditioning Checklist must be signed by the Used Car Manager the Service Manager and the Service Technician Copies must be filed and distributed as follows e White Copy Provide to the customer e Gold Copy Retained in dealers service file e Yellow Copy Retained in dealers sales file with accompanying RO Note Completed service should be disclosed to the customer Vehicle Description The Certification Reference Number should be documented on the RO for cross referencing purposes The RO will be used to help determine the estimated costs associated with certifying a candidate vehicle The following must be filled out completely and accurately prior to beginning the mechanical inspection e VIN 17 character VIN required e Stock Number Repair Order Record RO number as a cross reference to the Certified Inspection Checklist 21 CERTIFIED PRE OWNED CHEVROLET BUICK GMC e Original In Service Date Original in service date must be retrieved from the Investigate Vehicle History GMIVH The in service date is the day that a vehicle was first put into service
61. es windshield replacement prior to the sale if any of the following conditions exist A crack or any damage with legs regardless of location Damage in driver s view larger than 3 16 diameter Damage that would not pass local state inspection Damage or multiple damages in driver s critical vision area individually smaller than 3 16 diameter Note The driver s critical vision area is defined as the driver s side total glass area extending to the center of the vehicle six inches down from the top of the windshield and six inches up from bottom of the windshield excluding the darkened perimeter area Vehicles with windshield damage other than the above mentioned conditions do NOT need to be replaced IV Certification Process Vehicle Certification When vehicle eligibility has been determined and it passes the 172 Point Inspection amp Reconditioning process it is ready for certification under the Certified Pre Owned program Certification Requirements Obtain and review a Vehicle History Report VHR Obtain and review the Investigate Vehicle History IVH Complete the 172 Point Inspection amp Reconditioning process Certify vehicle s in the Certified Used Inventory System CUIS Print Window Label and Buyers Guide and affix on vehicle window Certification Fee Dealers are not charged for the certification fee until the Certified Pre Owned vehicle is reported sold in CUIS Dealers are billed
62. esentative to document findings and results which are used by dealership management to assess vehicle eligibility You are required to perform steps 1 3 prior to vehicle certification CERTIFIED PRE OWNED CHEVROLET BUICK GMC 4 Assess Certified Pre owned vehicle eligibility Utilizing the IVH VHR and the Certified Pre Owned Inspection amp Reconditioning Checklist dealership management determines vehicle eligibility When a determination has been made to certify a vehicle the Certified Pre Owned process must be used to certify the vehicle To be eligible a Certified Pre Owned vehicle must be an exceptional used vehicle as defined by the Certified Pre Owned standards and guidelines This is true for both appearance and mechanical condition Certified Pre Owned program Note Certifying ineligible vehicles may lead to suspension or termination from the Certified Pre Owned Eligibility Requirements The following is a list of eligibility criteria Vehicles that do not meet one or more of these requirements are not eligible to be certified under the Certified Pre Owned program Eligibility Requirements GM passenger car passenger van and light duty truck trucks with GVW less than one 1 ton Current plus 5 previous MY Chevrolet Buick GMC Pontiac and Saturn The certification cutoff for oldest Model Year vehicle is September 30th gt If vehicle is certified pr
63. ft R amp R Or Replace Rear Window Reveal Molding Replacement Molding And Or Applique Rear Compartment Lid Outer Panel Right Replace Molding And Or Applique Rear Compartment Lid Outer Panel Left Replace Molding And Or Applique Rear Compartment Lid Outer Panel One Piece Replace Backup Lamp Applique Replacement Applique Tail Lamp Right Replace Applique Tail Lamp Left Replace Applique Tail Lamp Center Replace Bezel Tail Lamp Right Replace Bezel Tail Lamp Left Replace Tail Lamp Bezel Replacement Applique Rear Quarter Upper Right Replace Applique Rear Quarter Upper Left Replace Applique Center High Mount Stop Lamp Replace Panel Rear End Finishing One Piece Replace Liftgate Applique Replacement Applique And Or Panel Back Body Opening Right Replace Applique And Or Panel Back Body Opening Left Replace Applique And Or Panel Back Body Opening Center Replace Molding Tailgate Liftgate Outer Panel Lower R amp R Or Replace Molding Tailgate Liftgate Outer Panel One Piece R amp R Or Replace Panel Tailgate Trim Replace Molding And Or Pocket License Plate R amp R Or Replace Cornering Lamp Replacement Right Side Cornering Lamp Replacement Left Side Front Fog Lamp Replacement Right Side Front Fog Lamp Replacement Left Side Lamp Assembly Exterior Park And Turn Signal Right Replace Lamp Assembly Exterior Park And Turn Signal Left Repla
64. have detrimental effects on the performance and life of the engine exhaust emission system transmis sion and drivetrain Damage failure or reduced life of the engine transmission emission system drivetrain or other vehicle components caused by aftermarket engine performance products or modifi cations are not covered under warranty Extra Expenses Economic loss or extra expense is not covered Examples include inconvenience lodging meals or oth er travel costs loss of vehicle use payment for loss of time or pay state or local taxes required on war ranty repairs and storage 47 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Accessory Coverages All GM parts and accessories sold and permanently installed on a Certified Pre Owned Vehicle by a GM dealer or GM approved Accessory Distributor Installer ADI prior to delivery will be covered under the applicable warranty In the event that GM accessories are installed after the vehicle delivery it will be covered parts and labor for the balance portion of the New Vehicle or Certified Pre Owned Limited warranty but in no event less than 12 months 12 000 miles Warranty Repairs Recycled Materials Environmental Protection Agency EPA guidelines and GM support the capture purification and reuse of automotive air conditioning refrigerant gases and engine coolant As a result any repairs GM may make to your vehicle may involve the installation of purified reclaimed refrigerant a
65. he GM Certified Process There are four 4 key steps to the Certified Pre Owned process which should be followed in order 1 Select Select an eligible candidate vehicle 2 Inspect Perform the Certified Pre Owned inspection 3 Certify Certify vehicle using the Certified Used Inventory System CUIS 4 Sell and Report Report all Certified Pre Owned sales in CUIS Each of these steps will be covered in detail in the following sections Additionally the Operations Guide is valuable resource for information about the Standard 2 Year or 30 000 Mile Maintenance Plan as well as warranty and claims information Certified Pre Owned Warranty Vehicles with Remaining GM Bumper to Bumper Limited Warranty The Certified Pre Owned Warranty coverage period for vehicles with remaining GM Bumper To Bumper Limited Warranty excludes Cadillac and HUMMER begins immediately following the expiration of the new car Bumper To Bumper Limited factory warranty Vehicles beyond GM Bumper to Bumper Limited Warranty The Certified Pre Owned Warranty coverage period for vehicles beyond GM Bumper To Bumper Limited Warranty excludes Cadillac and HUMMER begins when the vehicle is sold and reported in CUIS Powertrain Limited Warranty In addition to the extension of the GM Bumper to Bumper Limited Warranty GM Powertrain Limited Warranty covers all eligible Certified Pre Owned excludes Cadillac and HUMMER for 5 years or 100 000 miles whichever comes first fr
66. hedule Engine Oil and Filter Change Many GM vehicles are equipped with computerized systems that remind drivers when to change oil and filter The GM Engine Oil Life System OLM must be reset every time the oil is changed Engine Drive Belts Inspect and replace based on the following guideline It is very common for serpentine belts to develop surface cracking on the underside In most cases they will not require replacement less than 50 000 miles Coolant DEX COOL is designed to remain in the engine for 5 years or 150 000 miles whichever occurs first During this time some coolant discoloring may occur which is a normal characteristic but the coolant generally will not need to be replaced 24 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Transmission Filters In most cases it will not be necessary to replace transmission fluid and filter However the exception may arise where fluid discoloration and smell based on a qualified inspection may require a fluid and filter replacement In the unlikely event a filter requires replacement a GM filter must be used Lubrication Vehicle operation age and use may necessitate lubricating the following areas Noise squeal Door hinges and hold open devices Hood hinges latch striker release cable Luggage compartment hinges latch striker spare tire mounting Key cylinders for doors trunk glove compartment console spare tire Sun moon roof mechanisms and tracks Pivot
67. hoe Rear Disc Parking Brake Right Replace Shoe Rear Disc Parking Brake Left Replace Shoe Rear Disc Parking Brake Both Replace Install Front Disc Brake Pad Insulators Inboard Pad Bth Sides Remove Or Replace Front Rotors Brake Pads and Install New Front Brake Shields Brakes Rear Drum Refinish Replace Left Adjuster amp Modify Right Adjuster Replace Front Brake Pads and Clean Rotors Replace Front Brake Pads and Add Splash Shields Inc Refinish Rotors Battery Charge And Test Battery Replacement Battery Both Replace Battery Positive Cable Replacement Battery Negative Cable Replacement Bulbs Lamp Ash Tray Replace Bulb Back Up Lamp Right Replace Bulb Back Up Lamp Left Replace Cargo Lamp Bulb Replacement Headlamp Bulb Replacement Bulb Composite Headlamp Left Replace Daytime Running Lamp Bulb Replacement Right Side Daytime Running Lamp Bulb Replacement Left Side Reading Lamp Bulb Replacement Bulbs Lamp Exterior Replace Bulbs Lamp Headlamp Switch Replace Bulbs Lamp Heater Or A C Control Replace Bulbs Lamp Instrument Panel Cluster One Or All Replace Bulbs One Or All License Lamp Replace Bulbs OSRVM Mirror Right Replace Bulbs OSRVM Mirror Left Replace Parking and Turn Signal Lamp Bulb Replacement Bulbs Park And Turn Signal Lamp Left Replace RR COMPART BULB RPL Bulbs Clearance And Identification Lamp Replace Bulbs Lamp Shift Indicato
68. ight R amp R Or Replace Molding Quarter Window Reveal Upper Front And Or Rear Left R amp R Or Replace Molding Quarter Belt Reveal Right R amp R Or Replace Molding Quarter Belt Reveal Left R amp R Or Replace Molding And Or Applique Quarter Window Right R amp R Or Replace Molding Cap Bed Rail Right Replace Molding Cap Bed Rail Left Replace Molding Quarter Panel Right Lower Front Of Wheel R amp R Or Replace 58 CERTIFIED PRE OWNED CHEVROLET BUICK GMC B8265 B8266 B8274 B8275 B8276 B8280 B8281 B8290 B8291 B8400 B8401 B8520 B8640 B8641 B8648 B8669 B8670 B8671 B8676 B8680 B8681 B8688 B8690 B8691 B8698 B8758 B8825 B8830 B8831 B8832 B8963 B8968 B8980 B8990 B9604 B9605 B9612 B9613 B9616 B9617 B9620 B9622 B9626 B9627 B9630 B9631 B9635 Molding Quarter Panel Right Lower Rear Of Wheel R amp R Or Replace Molding Quarter Panel Right Side R amp R Or Replace Molding Quarter Panel Left Lower Front Of Wheel R amp R Or Replace Molding Quarter Panel Left Lower Rear Of Wheel R amp R Or Replace Molding Quarter Panel Left Side R amp R Or Replace Rear Wheel Opening Molding Replacement Right Side Rear Wheel Opening Molding Replacement Left Side Rear Wheel Opening Flare Replacement Right Side Rear Wheel Opening Flare Replacement Left Side Molding Rear Of Quarter Right R amp R Or Replace Molding Rear Of Quarter Le
69. igned by customer and salesperson e Certified Used Inventory System Sales Delivery acknowledgement e Ally or General Motors Financial credit application and all supporting documents when Certified Pre Owned incentive rate applies 30 CERTIFIED PRE OWNED CHEVROLET BUICK GMC VI Warranty A key reason consumers purchase Certified Pre Owned vehicles is the 12 month 12 000 mile Bumper to Bumper Limited Warranty The following will provide Certified Pre Owned dealers with warranty claim and administration procedures Certified Pre Owned Warranty Repairs Claims Procedures Servicing Dealers All GM dealers are authorized to perform qualifying warranty repairs on Certified Pre Owned vehicles Warranty claims are submitted through the GM Global Warranty Management processing system Certified Pre Owned Vehicle Repair Certified Pre Owned dealers are authorized to perform cross line warranty repairs on Chevrolet Buick Pontiac GMC and Saturn vehicles regardless of the dealerships new vehicle franchise Note Refer to GM Service Policies and Procedures Manual Article 1 4 17 Cross Line Warrant Participation in cross line warranty is voluntary Dealerships are prohibited from promoting or advertising cross line warranty repairs Any violation of this could result in audit charge back or termination of cross line capability Repairs performed outside of the warranty are not eligible for cross line warranty and req
70. imbursement is dependent on the specification of oil as outlined in the owner s manual Additional Guidelines Standard C B G Certified Pre Owned 2 Year or 30 000 Mile Maintenance Plan services should be scheduled in accordance with the vehicle s Oil Life Monitor system or as otherwise stated in the owner s manual Dealership repair order documentation must include the percent oil life remaining as recorded by the Dealership personnel upon write up of a repair order 34 CERTIFIED PRE OWNED CHEVROLET BUICK GMC It is required that dealers purchase and use only Genuine GM Parts and oil from GM or an authorized GM ACDelco Distributor Program applies only for services performed at participating Chevrolet Buick and GMC franchised dealers Maintenance services performed or completed at Fleet or Independent service locations will not be reimbursed While we encourage services to be completed at a participating C B G Cer tified Pre Owned Dealer a non participating C B G Certified Pre Owned dealer can provide the services However they will only be reimbursed at the established rates on the previous page providing all other guidelines are followed Dealers must utilize the Multi Point Vehicle Inspection MPVI Form see attachment A or the electronic version in Service Workbench to complete the required inspections This service is comprehended in the overall re imbursement allowances provided in this program Fluid top offs are
71. indow Label and Buyers Guide and affix them on the vehicle window themselves through CUIS Many dealers hire a Preferred Third Party Provider s to provide these services The design and quality of the window label and buyer s guide must be consistent with the available GM Certified Pre Owned window label and buyer s guide Purchasing Window Labels and Buyers Guides Certified Pre Owned Window Labels and Buyers Guides are only available for purchase through the DWD Store located on GlobalConnect or by contacting Archer Corporate services at gmfulfillment archercorporateservices com or call 866 700 0001 Point Of Sale Material Requirements All CPO vehicles must have a minimum of 2 point of sale materials applied 27 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Wholesaling Certified Pre Owned vehicles Dealers are REQUIRED to remove all Certified Pre Owned point of sale materials i e Window Label Mirror Hang Tag and Certified Pre Owned Stickers prior to selling the vehicle to another dealer auction or wholesale entity Additionally dealers must decertify the vehicle in the Certified Used Inventory System CUIS before the wholesale transaction is finalized Recertification Policy There will be instances when it will become necessary to recertify a previously Certified Pre Owned vehicle Such instances may include vehicles that are exchanged under the Customer Satisfaction Guarantee or a Certified Pre Owned vehi
72. ion Fee is a dealer charge GM charges this fee to offset expenses for on line marketing support program costs and warranty expenses Note It is a violation of Certified Pre Owned program policy for dealers to pass the Certification Fee on and to disclose such charges to the consumer II Selection Process Vehicle Selection The first step in the certified process is selecting vehicles for certification The following steps are REQUIRED prior to vehicle certification These requirements were established to protect both the dealer and GM against potential litigation brought on by certifying ineligible vehicles 1 GM Investigate Vehicle History IVH in Global Warranty Management Print and review the Summary Page of the IVH to ensure that the vehicle does not have any of the following conditions which would render the vehicle ineligible for certification e Warranty blocks e Branded Title e GM Buyback Lemon Law vehicles Note Open campaigns must be corrected before certification 2 Vehicle History Report VHR Print and review the Vehicle History Report VHR to ensure that the vehicle does not have any condition that would make it ineligible for certification 3 Vehicle Inspection 172 pt Inspection amp Reconditioning Process Perform the Certified Pre Owned Inspection using the 172 Inspection amp Reconditioning checklist The checklist helps drive the process and allows the service repr
73. ior to September 30th of final eligibility year it may be marketed and sold as a Certified Pre Owned vehicle through December 31 of that same calendar year see the following table for eligibility model year guidelines Model Year 2007 2008 2009 2010 2011 2012 Certification Eligibility 9 30 2012 9 30 2013 9 30 2014 9 30 2015 9 30 2016 9 30 2017 Cut off Date 2013 9 30 2018 90 Day Eligibility Grace Period 12 31 2012 12 31 2013 12 31 2014 12 31 2015 12 31 2016 12 31 2017 12 31 2018 Vehicles with less than 75 001 miles at time of sale Vehicles with clean Vehicle History Reports VHR 10 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Vehicles with clean IVH Print and review the Summary Page Vehicles manufactured to be sold in the United States Vehicles that meet mechanical and appearance standards see Mechanical Inspection page 22 Vehicles with GM approved cosmetic type aftermarket accessories see Aftermarket Non GM Parts Accessories page 12 17 Ineligible Vehicles The following vehicles are not eligible for certification under the Certified Pre Owned program New and unused vehicles Promotional special event vehicles if eligible to be sold as new Dealer daily rental and demonstrator units with less than 7 500 miles GM company owned vehicles if eligible to be sold as new Vehicles manufactured for use and sold in Canada Vehicle Condition
74. lacement Rear Seat Back Cushion Cover and Pad Replacement Cover And Or Pad Pass Through Split Folding Rear Seat Back Cushion Right Replace Cover And Or Pad Pass Through Split Folding Rear Seat Back Cushion Left Replace Cover And Or Pad Pass Through Split Folding Rear Seat Back Cushion Outer Rpl Rear Seat Number 2 Back Cushion Latch Replacement Cover And Or Pad Row 2 Seat Cushion R amp R Or Replace Cover And Or Pad Row 2 Seat Back Cushion R amp R Or Replace Cover And Or Pad Row 2 Seat Cushion Right R amp R Or Replace Cover And Or Pad Row 2 Seat Cushion Left R amp R Or Replace Cover And Or Pad Row 2 Seat Back Cushion Right R amp R Or Replace Cover And Or Pad Row 2 Seat Back Cushion Left R amp R Or Replace Cover Bezel And Or Guide Seatbelt Replace Installation of two retainers Install New Door Trim Retainers Remove Seat Cushion Cover Rezero PPS Rear Seat Number 2 Back Cushion Inboard Recliner Latch and Cable Replacement Seal four holes under stationary glass Replace Seat Covers Headrests and Armrests All Seats Instrument Panel Outer Air Outlet Replacement Right Side Instrument Panel Outer Air Outlet Replacement Left Side Deflector Air Outlet Vent Right Center Replace Deflector Air Outlet Vent Left Center Replace Deflector Air Outlet Vent Front Floor Console Rear Air Right Replace Deflector Air Outlet Vent Front Floor Console Rear Air Left Replace Deflector
75. lding Rocker Panel Front Right R amp R Or Replace Molding Rocker Panel Front Left R amp R Or Replace Molding Rocker Panel Center Right R amp R Or Replace Molding Rocker Panel Rear Right R amp R Or Replace Molding Rocker Panel Rear Left R amp R Or Replace 34 CERTIFIED PRE OWNED CHEVROLET BUICK GMC B7768 B7769 B7777 B7778 B7779 B7780 B7783 B7810 B7811 B7812 B7820 B7821 B7840 B7850 B7851 B7863 B7866 B7873 B7876 B7880 B7881 B7890 B7891 B7920 B7921 B7926 B7963 B7966 B7973 B7976 B7990 B7991 B7992 B7993 B7994 B8025 B8026 B8034 B8035 B8130 B8131 B8180 B8181 B8230 B8235 B8236 B8264 Molding Rocker Panel Door Opening Right R amp R Or Replace Molding Rocker Panel Door Opening Left R amp R Or Replace Steps Assist Right Replace Steps Assist Left Replace Steps Assist Both Replace Assist Step Pad Replacement Assist Step Finish Cover Replacement Applique Front Door Right R amp R Or Replace Applique Front Door Left R amp R Or Replace Front Side Door Window Frame Rear Applique Replacement Molding Front Door Window Frame Right R amp R Or Replace Molding Front Door Window Frame Left R amp R Or Replace Molding And Or Auxiliary Weatherstrip Front Door Window Reveal Window Frame Molding Front Door Window Belt Reveal Right R amp R Or Replace Molding Front Door Window Belt Reveal Left R amp R Or Replace Molding
76. le Certification Fees Cost of the Warranty 2007 and newer model yearsS eter eee eeeeee 369 billed at time of sale Vehicles eligible must be a current model year or preceding five model years Overage Vehicle Inventory Fees At 90 days Old DECORE ET 10 per vehicle At 120 days e EE 10 per vehicle Piso quls PET m 10 per vehicle At 180 days old Automatically decertified but remains on CUIS GMDI Sign Panel Change GM CBG CPO Only No Charge Dealer is responsible for sign removal or panel change due to exiting the program Dealer Co op Advertising Support GM CBG CPO Only No Charge Dealer Support Center 888 468 7338 No Charge 38 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Listing Dealers Certified Vehicles on Web Sites GMCertified com CBG only your cpo vehicles No Charge are automatically listed on many used vehicle listing websites IX Certified Used Inventory System CUIS Certified Pre Owned dealers are REQUIRED to use the Certified Used Inventory System CUIS to manage and market Certified Pre Owned vehicles Additionally CUIS can also be used to manage non certified inventory as well CUIS allows dealers to perform all certification functions which includes but is not limited to vehicle certification decertification reporting sales printing Certified Window Labels and Buyer s Guides Note The Certified Used Inventory System is the only invento
77. ligibility 35 CERTIFIED PRE OWNED CHEVROLET BUICK GMC C Reimbursement Services will only be reimbursed in strict accordance with the rules of this program Parts Oil Labor Reimbursement will be at the established rates on the next page Reimbursements will not be considered for maintenance work performed at a non GM Dealer Fleet or independent service facility Shop supplies materials and waste disposal fees including environmental fees and taxes incurred with the performance of the Standard C B G Certi fied Pre Owned 2 Year or 30 000 Mile Maintenance Plan are considered to be part of the Dealer s overall fixed operations expense and therefore not reimbursable under this program and not intended to be charged to the customer Dealers will submit Standard C B G Certified Pre Owned 2 Year or 30 000 Mile Maintenance Plan claims for reimbursement through the Global War ranty Management claim processing system Dealers must use the special labor operations as detailed in the following chart Labor E Transaction Claim Code Description Type Net Item Amount C B G Certified Pre Owned i 22327 Conventional LOF Tire ZREG Le 30 Rotation MPVI C B G Certified Pre Owned 22328 dexos1 LOF Tire ZREG EE 35 Rotation MPVI C B G Certified Pre Owned 22329 Synthetic LOF Tire ZREG SE 60 Rotation MPVI C B G Certified Pre Owned Miscellane 22330 Diesel LOF Tire Rotation MPVI ZREG ous 60
78. ment Panel Outer Compartment Latch Replacement Instrument Panel Compartment Door Latch Replacement Instrument Panel Compartment Door Lock Replacement Striker Instrument Panel Compartment Door Latch Adjust Or Replace Instrument Panel Compartment Door Dampener Replacement Hinge And Or Striker Compartment Instrument Panel Adjust Or Replace Hinge And Or Striker Compartment Instrument Panel Adjust Instrument Panel Compartment Door Replacement Instrument Panel Compartment Replacement Box Compartment Instrument Panel Replace Instrument Panel Ashtray Replacement Latch Ashtray Replace Instrument Panel Accessory Bezel Replacement Plate Instrument Panel Accessory Trim Left Replace Instrument Cluster Trim Panel Replacement Instrument Panel Center Trim Panel Replacement Door And Or Housing Ash Tray Instrument Panel Align Or Replace Instrument Panel Cluster Trim Plate Bezel Replacement Instrument Cluster Housing Replacement Instrument Panel Compartment Trim Plate Replacement Headlamp Switch Trim Plate Replacement Accessory Switch Opening Cover Replacement Instrument Panel Accessory Trim Plate Replacement Plate Instrument Panel Trim Right R amp R Or Replace Plate Instrument Panel Trim Left R amp R Or Replace 61 CERTIFIED PRE OWNED CHEVROLET BUICK GMC C2322 C2323 C2326 C2327 C2328 C2356 C2360 C2362 C2363 C2365 C2368 C2466 C2500 C2509 C2510 C2524 C2525 C2540 C2600 C2601 C2602 C26
79. nd coolant Tire Service Any authorized GM Dealer or the tire manufacturer can assist you with tire service If after contacting one of these dealers you need further assistance or you have questions contact the Customer Assistance Center The toll free telephone numbers are listed under Owner Assistance Vehicle Operation and Care Considering the investment you have made we know you will want to operate and maintain it properly We urge you to follow the maintenance instructions in your owner manual If you have questions on how to keep your vehicle in good working condition see your dealer the place many customers choose to have their maintenance work done You can rely on your dealer to use the proper parts and repair practices Maintenance and Warranty Service Records Retain receipts covering performance of regular maintenance Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship A Maintenance Record is provided in the maintenance schedule section of the owner manual for recording services performed The servicing dealer can provide a copy of any warranty repairs for your records Touring Owner Service Foreign Countries If you are touring in a foreign country and repairs are needed take your vehicle to a GM dealer facility preferably one which sells and services your brand vehicles Once you return to the United St
80. ner Door Opening Carpet Right Front Replace Retainer Door Opening Carpet Left Front Replace Retainer Door Opening Carpet Right Rear Replace Retainer Door Opening Carpet Left Rear Replace Retainer Door Opening Carpet Right Side Replace Retainer Door Opening Carpet Left Side Replace Front Floor Panel Carpet Replacement Right Side Front Floor Panel Carpet Replacement Left Side Front Floor Panel Carpet Replacement Rear Floor Panel Carpet Replacement Floor Panel Carpet Replacement Retainer Floor Mat Right Replace Retainer Floor Mat Left Replace Front Floor Panel Mat Replacement Rear Floor Mat Replacement Floor Panel Mat Replacement 65 CERTIFIED PRE OWNED CHEVROLET BUICK GMC C4230 C4231 C4236 C4239 C4254 C4260 C4262 C4264 C4282 C4283 C4284 C4285 C4286 C4287 C4400 C4500 C4501 C4504 C4511 C4512 C4513 C4515 C4516 C4530 C4531 C4536 C4540 C4541 C4542 C4560 C4561 C4565 C4580 C4585 C4600 C4607 C4610 C4618 C4620 C4640 C4660 C4680 C4682 C4683 C4684 C4685 C4700 Trim Pass Through Split Folding Rear Seat Opening Right Replace Trim Pass Through Split Folding Rear Seat Opening Left Replace Trim Pass Through Split Folding Rear Seat Opening Center Replace Rear Window Panel Trim Replacement Strap Rear Compartment Lid Assist Replace Luggage Shade Replacement Support Rear Compartment Cargo Shade Replace Sunshade Retainer Replacement
81. nge Both Sides Molding Body Side Replace Four Door Change Both Sides Grille Emblem Install Body Side Moldings Replace Tailgate Glass amp ndash Adjust Modify Rear Fascia and Replace Trailer Hitch Cover Windshield Resealing Windshield Replacement Mirror Compass Replace Glass Front Door Right Align Glass Front Door Left Align Front Side Door Window Replacement Right Side Front Side Door Window Replacement Left Side Rear Side Door Window Replacement Right Side Rear Side Door Window Replacement Left Side Window Channel Assembly Rear Door Stationary Glass Right Replace Window Channel Assembly Rear Door Stationary Glass Left Replace Glass Midgate Replace Glass Sliding Door Stationary Right Left Replace Glass Swing Out Side Door Swing Out Front Right Left Replace Glass Swing Out Side Door Swing Out Rear Right Left Replace Latch Sliding Or Swing Out Door Glass Swing Out Front Replace Latch Sliding Or Swing Out Door Glass Swing Out Rear Replace Quarter Window Replacement Glass Quarter Stationary Right R amp R Or Replace Glass Quarter Stationary Left R amp R Or Replace Glass Quarter Swing Out Right Replace Glass Quarter Swing Out Left Replace Hinge Quarter Glass Swing Out Right Replace Hinge Quarter Glass Swing Out Left Replace Latch Quarter Glass Swing Out Right Replace Latch Quarter Glass Swing Out Left Replace Latch
82. not be identified as having branded titles or previous buy back GM requires certification of the vehicle in CUIS prior to considering the vehicle as an eligible certified unit UR CERTIFIED PRE OWNED CHEVROLET BUICK GMC Note Dealers are REQUIRED to obtain and review both a Vehicle History Report VHR and the IVH Summary Page prior to certifying any vehicle 172 Point Inspection amp Reconditioning Checklist Dealer Guidelines If initial screening Investigate Vehicle History determines that the vehicle is a good candidate to be a Certified Pre Owned vehicle the next step is to perform the certification inspection and reconditioning using the 172 Point Inspection amp Reconditioning Checklist The checklist will provide documentation of the results to assist dealership management with making a certification decision During this process the following steps must be completed e Service Coordinator or Manager ensures all inspection items have been completed as prescribed by the 172 Point Inspection amp Reconditioning Checklist and Guidelines instruction manual e Service Manager performs final vehicle inspection and signs 172 Point Inspection amp Reconditioning Checklist Completing the 172 Point Inspection amp Reconditioning Checklist e Check the INSP COMPLETED box for each component item where the inspection has been completed e f service is required on any component check the
83. ntenance and Appearance Standards Exterior Body Integrity No missing or loose components moldings trim or evidence of rust through or significant body repair exceeding 1 4 the market value of the car at time of repair Body Finish No surface scratches deep scratches paint chips or significant environmental fallout or acid rain etching or stains exceeding the following guidelines Zone A upper bumper line and above The following must be repaired by refinishing touch up or conditioning e Environmental fallout or acid rain etching or stains that cannot be polished out with a buffing wheel Note This condition generally attacks horizontal surfaces and various bulletins may be available to aid in corrective action Surface scratches longer than 1 0 inch Dings or dents that cannot be covered by a dime Any paint finish damage that penetrates to the base metal All surface rust or corrosion Zone B upper bumper line and below The following must be repaired by refinishing touch up or conditioning Surface scratches longer than 2 5 inches Dings or dents that cannot be covered by a quarter Any finish damage that penetrates to the base metal All surface rust or corrosion Bright Metal Trim e No dents cracks pitting rust corrosion loose or poor alignment e Moldings Trim No gouges significant scrapes or scratches loose or poor alignment Glass No cracks scratches chips or significant minor pitting Wheels Wheel Cover
84. olding Top Stowage Refinish Clear Coat Rear Compartment Lid Color Clear Coat Rear Compartment Lid Refinish Clear Coat Rear End Spoiler Color Clear Coat Rear End Spoiler Refinish Clear Coat Tailgate Below Break Line Color Clear Coat Tailgate Below Break Line Refinish Clear Coat Tailgate Complete Color Clear Coat Tailgate Complete Refinish Clear Coat Applique Center High Mount Stop Lamp Color Clear Coat Applique Center High Mount Stop Lamp Refinish Clear Coat Liftgate Panel Color Clear Coat Liftgate Panel Refinish Clear Coat Rear Door Refinish Clear Coat Right Side Rear Door Refinish Clear Coat Left Side Rear Bumper Fascia Extension Refinish Clear Coat Bumper Rear Color Clear Coat Bumper Rear Refinish Clear Coat Rear Bumper Fascia Color Clear Coat Fascia Rear Bumper Refinish Clear Coat Complete Rear Bumper Fascia Refinish Clear Coat Steel Wheel Color Coat Steel Wheel Refinish Clear Coat Aluminum Wheel Color Clear Coat Aluminum Wheel Refinish Clear Coat Stripe Paint Replace Body Panel Paint Protector Replacement Decal or Stripe Replacement Molding Body Side One Or All Color Clear Coat Right Molding Body Side One Or All Color Clear Coat Left Molding Body Side One Or All Refinish Clear Coat Right Molding Body Side One Or All Refinish Clear Coat Left Moldings Body Side Lower Color Clear Coat Right Door Moldings Body Side Lower Color Clear Coat
85. oles drilled in the vehicle to apply rust proofing may cause early corrosion and inhibit protection For further information consult your GM Service Policies and Procedures manual Spoilers Aftermarket spoilers must pass inspection The dealer must check for water leaks and corrosion and verify that it does not obstruct driver s vision any airflow or create wind and other noises If the spoiler needs to be replaced it must be replaced with the GM required spoiler only Sunroofs Aftermarket sunroofs are authorized They must however be fully functional and pass inspection for water leaks corrosion and correct installation 16 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Tonneau Covers Aftermarket tonneau covers must pass inspection Tow Hooks Aftermarket tow hooks must be in good operating condition and must pass inspection Trailer Hitches Aftermarket trailer hitches must pass inspection Vent Shades Aftermarket vent shades must pass inspection Vehicle corrosion resulting from attached vent shades and vent shade parts are not covered by the GM warranty Canvas Vinyl Tops Aftermarket vinyl or vinyl padded tops must pass inspection Check for any evidence of water leaks Visors Aftermarket visors must pass inspection Tires Aftermarket manufacturer tires are authorized Replacement tires must meet original factory installed tire specifications ALL tires must pass inspection for size speed rating load r
86. om the vehicle s original in service date CERTIFIED PRE OWNED CHEVROLET BUICK GMC Coverage Period Examples Current plus 5 previous Model Year Chevrolet GMC Pontiac and Saturn New Warranty 36 months 36 000 miles Certified Warranty 12 months 12 000 mles Total Warranty 48 months 48 000 miles Current plus 5 previous Model Year Buick New Warranty 48 months 50 000 miles Certified Warranty 12 months 12 000 mles Total Warranty 60 months 62 000 miles In Warranty Vehicles Comprehensive Out of Warranty Vehicles Powertrain Certification Fee Deductible o 2 a c E o o E O Warranty from Warranty from ibitu original in original in Es j T le e Eegen s service date From Delivery Date service date 9 whichever whichever comes first comes first Current plus 5 MY 48 mo 12 mo 5 yr Chevrolet 369 No x lt 75 000 mi 48 000 mi 12 000 mi 100 000 mi i Current plus 5 MY 48 mo 12 mo 5 yr Pontiac 369 No lt 75 000 mi 48 000 mi 12 000 mi 100 000 mi S Current plus 5 MY 48 mo 12 mo 5 yr GMC 369 No lt 75 000 mi 48 000 mi 12 000 mi 100 000 mi Current plus 5 MY 48 mo 12 mo 5 yr Saturn 369 No ld lt 75 000 mi 48 000 mi 12 000 mi 100 000 mi i Current plus 5 MY 60 mo 12 mo 5 yr Buick e 369 No E lt 75 000 mi 62 000 mi 12 000 mi 100 000 mi 3 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Certification Fee The Certificat
87. p R Or Replace Reflector Rear Bumper Left R amp R Or Replace Reflector Rear Bumper Both R amp R Or Replace Strip Rear Bumper Rub One Piece R amp R Or Replace Rear Bumper Impact Bar Replacement Pad Rear Bumper Fascia Replace Rear Bumper Fascia Trailer Hitch Access Hole Cover Replacement Cap Rear Bumper Outer End Right Replace Cap Rear Bumper Outer End Left Replace Front Bumper Fascia Trim Cap Replacement Strip Rear Bumper Fascia Molding One Piece R amp R Or Replace Strip Rear Bumper Fascia Molding Center R amp R Or Replace Rear Bumper Energy Absorber Replacement Guard Front Brush Replace Radiator Grille Emblem Nameplate Replacement Grille Assembly Right Replace Grille Assembly Left Replace Radiator Upper Grille Replacement Radiator Lower Grille Replacement Grille Assembly Lower Right Replace Grille Assembly Lower Left Replace Radiator Center Grille Replacement 55 CERTIFIED PRE OWNED CHEVROLET BUICK GMC B1307 B1308 B1318 B1320 B1321 B1330 B1331 B1334 B1335 B1400 B1498 B1650 B1780 B1781 B1783 B1784 B1785 B1800 B2175 B2760 B2900 B2944 B2946 B2949 B3550 B4150 B4151 B4152 B4153 B4155 B4156 B4357 B4379 B5608 B5702 B5795 B6000 B7010 B7011 B7012 B7142 B7241 B7280 B7282 B7288 B7289 B7294 Grille Assembly Both Replace Radiator Grille Replacement Panel Headlamp And Grille Mounting Replace Housing Headlamp Right
88. r Column Replace Bulbs Lamp Shift Indicator Console Replace Front Side Marker Lamp Bulb Replacement Bulbs Front Side Marker Lamp Left Replace Rear Side Marker Lamp Bulb Replacement Bulbs Rear Side Marker Lamp Left Replace Tail Lamp Bulb Replacement Bulbs Stop Tail And Turn Lamp Left Replace Bulbs High Level Stop Lamp Replace TURN SIG BULBS RPL Front Fog Lamp Bulb Replacement Bulb Fog Lamp Left Replace 70 CERTIFIED PRE OWNED CHEVROLET BUICK GMC N0910 N0912 N1720 N4000 N4010 N4115 N4120 N6608 N9536 N9537 N9538 R0220 R0240 R0280 R0862 R3011 R4480 R4485 R4490 R4491 R5111 R5112 Socket Lamp Interior Replace Socket Lamp Exterior Replace Fuse Replace Element And Or Knob Cigarette Lighter Replace Lighter Assembly Cigarette Replace Lens Instrument Cluster Replace Bezel Instrument Cluster Replace Emissions System Wiring and or Connector Repair or Replacement Bulb s Fog Lamp and Forward Lamp Wiring Harness Replace Socket Lamp Exterior Front Replace Socket Lamp Exterior Rear Replace Mast Standard Antenna Replace Radio Antenna Base Replacement Antenna Assembly Standard Complete Replace Head Rear Compartment Audio Control Replace Keyless Entry Transmitter Replacement Remote Control Door Lock Receiver Replacement Transmitter Battery Replacement Remote Control Door Lock Transmitter Replacement Transmitter Remot
89. r Coat Body Entire Below Body Side Molding Refinish Clear Coat Complete Body Color Clear Coat Complete Body Refinish Clear Coat Body Entire Above Break Line Color Clear Coat Environmental Fallout Acid Rain Buffing All Horizontal Surfaces Rail Dust Removal Oxalic Acid Products Rail Dust Removal Non Acid Products Interior Paint Repair Panel Hood Repair Panel Fender Repair Fender Front Left Repair Pillar Windshield Right Repair Pillar Windshield Left Repair Panel Roof Repair Panel Door Repair Panel Rear Quarter Repair Panel Quarter Outer Left Repair Panel Rear Compartment Lid Liftgate Endgate Tailgate Repair Lid Rear Compartment Repair Panel Front Door Inner Right Repair Panel Front Door Inner Left Repair Rear Hatch Panel Rust Repair Rear Hatch Panel Refinish Clear Coat Refinish Both A Pillars Spare Tire Well Replace Lower Door and Rocker Panels Left Refinish Clearcoat Repair Four Welds Around Liftgate Hinges Remove and Reapply Sound Deadener Spot Repair Paint Underside Hood Refinish Lower Door and Rocker Panels Right Refinish Clearcoat File down sunroof flange to stop contact with the sunroof glass Paint Chipping Behind Front Wheels Front of Rear Wheels Damaged Lower Door REPAIR amp REPAINT SPOT PAINT PANELS AS REQUIRED REAR Applique Front Fascia R amp R Or Replace Front Bumper Upper Fascia Replacement Front Bumper Lower Fa
90. rim Panel Replacement Left Side Liftgate Trim Panel Replacement Endgate Trim Panel Replacement Liftgate Garnish Molding Replacement Liftgate Inside Pull Handle Replacement Passenger Seat Recliner Handle Replacement Driver Seat Recliner Handle Replacement Driver or Passenger Seat Recliner Handle Replacement Driver or Passenger Seat Recliner Replacement Panel Front Seat Cushion Outer Finish Right Replace Panel Front Seat Cushion Outer Finish Left Replace Panel Front Seat Side Right R amp R Or Replace Panel Front Seat Side Left R amp R Or Replace Passenger Seat Back Cushion Finish Panel Replacement Driver Seat Back Cushion Finish Panel Replacement Panel Front Seat Back Outer Right R amp R Or Replace Panel Front Seat Back Outer Left R amp R Or Replace Panel Seat Back Of Back Passenger R amp R Or Replace Panel Seat Back Of Back Driver R amp R Or Replace Headrest And Or Cover Front Seat Passenger R amp R Or Replace Headrest And Or Cover Front Seat Driver R amp R Or Replace Front Seat Storage Tray Replacement Lid Front Seat Folding Storage Armrest Replace Front Seat Cup Holder Replacement Front Seat Armrest Stowage Compartment Replacement Front Seat Armrest Lid Replacement Console Front Seat Cushion R amp R Or Replace Front Center Seat Cushion Cover Replacement Front Seat Center Cushion Replacement Front Seat Cushion Rear Frame Center Cover Replacement Front Seat C
91. rmarket accessories are approved for Certified Pre Owned vehicles In cases where the aftermarket accessory detracts from the appearance lowers the value or is not operational the accessory must be removed i e holes marks All accessories must meet approved GM engineering standards must past inspection before they can be sold as a Certified Pre Owned vehicle If a non GM accessory is not on the list below and installed on the vehicle the accessory will have to be removed or the vehicle is not allowed to be certified Note A disclosure must be made on the Bill of Sale to the consumer that non GM parts and accessories have no GM Warranty Please refer to 172 Point Inspection amp Reconditioning Checklist The following list of aftermarket parts accessories and components are authorized for Certified Pre owned vehicles Alarms Aftermarket alarms are authorized provided a key fob is available The equipment and system must be fully functional Note Inspection must include checking component operation and performance to ensure trouble free installation where device attaches to GM vehicle wiring Dealer must also verify that circuits have not been damaged 13 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Batteries Note When the vehicle is within the original Bumper To Bumper Limited Warranty refer to GM Service Policies and Procedures Manual Article 1 5 11 1 for details on battery coverage B
92. ry management tool that is authorized to upload GM Certified Pre Owned inventory data and photos to GM Preferred Listing Website Partners at no additional cost CUIS Enrollment The GM CBG CPO enrollment form and the link to the electronic E Sign version can be found on the GM Certified Pre Owned Resource Center www gmcertifiedresourcecenter com Enrollment documents can also be found within Global Connect using the following directions Steps to enroll e Access the online enrollment site by clicking on Dealer Properties located on the left hand side the CUIS home page through the GlobalConnect portal Input the Business Contact and Technical Contact information Scroll down and click the Agreement button next to Certified Used Vehicles Review the terms of the Participation Agreement Print sign and fax a copy to the number listed on the document Dealers will be contacted via e mail or phone when the process of activation has been completed or if clarification is necessary For additional information contact the Dealer Support Center at 888 468 7338 39 CERTIFIED PRE OWNED CHEVROLET BUICK GMC CUIS Access Your dealership Partner Security Coordinator assigns the link to CUIS and the necessary GlobalConnect ID and password for CUIS enrollment Over Aged Inventory Fees Many vehicles that are sold or wholesaled by Certified Pre Owned dealers are never decertified deleted and or reported as sold in C
93. s No visible scuffs gouges rust corrosion or pitting discoloration from disc brake dust Under hood No missing or broken components rust or significant corrosion peeling or missing emblems or instruction labels 23 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Repainted panels Panels must not be off color or tint If an entire vehicle has been repainted or either half of the unit as described in the above zones the unit will not qualify for certification Interior e No missing or loose components e Seats Door Panels No tears cuts rips burns cracks stains scuffs significant wear or significant fading e Carpets includes mats No cuts rips visible burns stains significant wear or significant fading e Dash Controls No cracks scratches burns stains significant wear or significant fading e HVAC Proper operation in all modes dash vents for airflow and adjustment e Luggage Compartment No cuts rips visible burns stains significant wear or significant fading spare tire is properly inflated and stored and all tools present and are secured proper winch and air compressor operation where applicable e Other headliner visors package shelf etc No cuts rips stains burns significant wear or significant fading Odors No objectionable odors such as tobacco smoke mold mildew heavy scents etc Front Wheel Bearings Rear wheel drive vehicles inspect and repack per GM maintenance sc
94. s and mechanisms for brake parking brake Weather strips and seals for doors trunk windows Transmission shift linkage Chassis Exhaust System e Dual exhaust attached beyond the catalytic converter must pass GM emissions specifications Key s and Key Fob One set of keys and one key fob are required if originally equipped Road Test Although a road test or dynamometer test may be performed at any point during the mechanical inspection it may be best to begin the inspection with a road test Performing a road test first will allow you to discover potential problems that will require further diagnosis back at the inspection repair facility To ensure a comprehensive road test the road test route should include Stop and go moderate and highway speeds Right and left turns decreasing radius corners on off ramps Varying road surfaces rough moderate smooth expansion strips etc Safe off highway area to test acceleration braking and ABS operation Note When necessary use each area of the checklist to note any condition that is not covered specifically and document details on the RO 25 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Windshield Replacement Policy GM s policy requires that all safety related repairs be completed prior to the sale of the vehicle this includes a damaged windshield that interferes with the driver s vision To provide a consistent policy for windshield replacement GM requir
95. scia Replacement 54 CERTIFIED PRE OWNED CHEVROLET BUICK GMC B0048 B0059 B0140 B0188 B0195 B0218 B0240 B0241 B0242 B0260 B0308 B0316 B0319 B0342 B0344 B0346 B0485 B0486 B0487 B0598 B0602 B0603 B0608 B0720 B0730 B0740 B0741 B0747 B0788 B0800 B0820 B0821 B0840 B0841 B0842 B0918 B0919 B0966 B1290 B1295 B1300 B1301 B1302 B1303 B1304 B1305 B1306 Front Bumper Fascia Replacement Support Front Bumper Fascia Lower Replace Bracket Front License Plate Mounting Replace Strip Front Bumper Rub One Piece R amp R Or Replace Support Front Fascia Replace Front Bumper Impact Bar Replacement Front Bumper End Cap Replacement Right Side Front Bumper End Cap Replacement Left Side Cap Front Bumper Molding Replace Front Bumper Alignment Molding Front Bumper Fascia R amp R Or Replace Strip Front Bumper Fascia Molding Right R amp R Or Replace Strip Front Bumper Fascia Molding Center R amp R Or Replace Front Tow Hook Replacement Tow Hook Front Right Replace Tow Hook Front Both Replace Front Air Deflector Replacement Front Air Deflector Extension Replacement Front Bumper Fascia Air Deflector Replacement Rear Bumper Fascia Alignment Rear Bumper Upper Fascia Replacement Rear Bumper Lower Fascia Replacement Rear Bumper Fascia Replacement Rear Bumper Step Pad Replacement Bracket Rear License Plate Mounting Replace Reflector Rear Bumper Right R am
96. uarter Refinish Clear Coat Left Side Flare Rear Wheel Opening Color Clear Coat Left Flare Rear Wheel Opening Refinish Clear Coat Right Fuel Tank Filler Door Color Clear Coat Fuel Tank Filler Door Refinish Clear Coat Load Floor Refinish Clear Coat Box Pickup Side Exterior Between Top Of Box And Break Line Color Clear Coat Left Box Pickup Side Exterior Between Top Of Box And Break Line Refinish Clear Coat R Box Pickup Side Exterior Between Top Of Box And Break Line Refinish Clear Coat L Pickup Box Color Clear Coat Exterior Right Side Pickup Box Color Clear Coat Exterior Left Side Pickup Box Refinish Clear Coat Exterior Right Side Pickup Box Refinish Clear Coat Exterior Left Side lt x TS a 52 CERTIFIED PRE OWNED CHEVROLET BUICK GMC A2630 A2631 A2650 A2659 A2660 A2676 A2710 A2720 A2730 A2768 A2778 A2880 A2890 A2920 A2930 A2952 A2953 A2960 A2961 A3130 A3131 A3199 A3240 A3250 A3268 A3277 A3278 A3310 A3311 A3330 A3331 A3710 A3729 A3730 A5182 A5183 A5222 A5223 A5250 A5251 A5254 A5257 A5258 A5270 A5271 A5340 A5341 Pickup Box Refinish Clear Coat Interior Right Side Pickup Box Refinish Clear Coat Interior Left Side Box Pickup Inner Fender Refinish Clear Coat Right Pickup Box Endgate Refinish Clear Coat Exterior Pickup Box Endgate Color Clear Coat Interior Pickup Box Refinish Clear Coat Exterior Panel Rear Compartment F
97. uire wholesale authorization Certified Pre Owned Warranty Verification Upon completion of the sales transaction Certified Pre Owned dealers are REQUIRED to provide the consumer with a Certified Pre Owned Warranty Verification Card The card must be completely and accurately filled out Certified Pre Owned Warranty Verification Cards can be obtained from the DWD Store through GlobalConnect Courtesy Transportation Certified Pre Owned vehicles requiring warranty may be eligible for Courtesy Transportation For details refer to the GM Service Policies and Procedures Manual and or corresponding bulletins released on the subject 31 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Warranty Repairs on Certified Pre Owned Vehicles in Dealership Inventory If a campaign or warrantable repair is needed on a Certified Pre Owned vehicle in inventory the repair s can and should be performed while the vehicle is being reconditioned during the certification process Reconditioning vs Warranty Reconditioning or refurbishing a GM used vehicle refers to improving the vehicle s con dition and value prior to its sale to a customer This involves repair or replacement of wear and tear and maintenance items damage to the vehicle or any other non warrantable failure Under no circumstances are used vehicles being traded purchased from the GM Auction or in Service Agent inventory eligible for goodwill adjustment re pairs GM Warranty coverage
98. umps lines nozzles and vacu um pump Suspension Upper mount and bearing upper and lower control arms control arm shafts and bushings upper and lower ball joints steering knuckles seals stabilizer bushings and wheel bearings Audio Sound Sound system components including radios DVD players speakers and subwoofers excludes covers and navigations systems excludes DVD upgrades 44 CERTIFIED PRE OWNED CHEVROLET BUICK GMC Emissions Some of these components may also be covered by the Emission Warranty Please refer to the New Ve hicle Owner Assistance and Warranty Manual for additional information See the Emission Warranty Parts List under Emission Control Systems Warranty for details GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms conditions and limitations Warranty Applies This warranty is for vehicles registered in the United States and normally operated in the United States or Canada and is provided to the original and any subsequent owners of the vehicle during the warranty period Repairs Covered The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period Needed repairs will be performed using new or remanufactured parts Towing Towing is covered to the nearest Chevrolet Buick or GMC dealer if your vehicle cannot be driven be cause of a warranted defect
99. urchasing Window Labels and Buyer s Guides 27 Riecertification Policy EE 28 Ve Sales E 28 Reporting the Delivery of a Vehicle is 29 Customer Satisfaction Guarantee Procedure ss 29 Vehicles Returned Under the 3 Day 150 Mile Customer Satisfaction Guarantee 30 Deal Jacket e EEN 30 CERTIFIED PRE OWNED CHEVROLET BUICK GMC NIE Warranty LR LL oder nent 31 Certified Pre Owned Vehicle Warranty Repairs Claims Procedures sess 31 Servicing Dealers C nos ee ee 31 Certified Pre Owned Customer Vehicle Repair ss 31 Certified Pre Owned Warranty Verification 31 Courtesy Transportator ios ter arte ela Li e LAE Pons usa La Pena da nuo Logd 31 Warranty Repairs on Used Vehicles in Inventory ss 32 Reconditioning vs Warranfy n N E 32 Ee Eet 32 Customer Reimbursements eee 33 Corrosion Protection and Emissions Warautes 33 Warranty Coverage DATES RR 33 Training Requirements CBG CPO only ie 33 VII CPO Standard 2 Year or 30 000 Mile Maintenance Plan 34 VIII GM Certified Brands Dealer Cost Billing Guide sens 38 EE OI e Eeleren EE ees E ion 38 SET UD FE ia entente RARE iaia be e Ra 38 Ongoing e 38 Vehicle Certification Fees sise 38 Overage Vehicle Inventory Fees usines 38 GMDI Sign Panel Change eB eege i e E ERR ba aaa ala RR RR nantaise 38 Dealer Co op Advertising Support sisse nennen tnnt rennen snnt tnter ren nnns 38 Dealer
100. ushion Center Cover Replacement Front Seat Armrest Replacement Front Seat Cushion Cover and Pad Replacement Passenger Seat Cushion Cover Replacement Driver Seat Cushion Cover Replacement Cover And Or Pad Front Seat Insert Pillow Passenger Replace Cover And Or Pad Front Seat Insert Pillow Driver Replace Cover And Or Pad Front Seat Back Cushion R amp R Or Replace Cover And Or Pad Front Seat Back Cushion Right R amp R Or Replace 67 CERTIFIED PRE OWNED CHEVROLET BUICK GMC C7051 C7200 C7209 C7210 C7211 C7225 C7249 C7250 C7251 C7258 C7269 C7270 C7271 C7278 C7280 C7281 C7286 C7439 C7880 C7900 C7902 C7903 C7904 C7905 C9289 C9769 C9775 C9780 C9784 C9818 C9864 D1440 D1441 D1442 D1443 D1450 D1451 D1454 D1455 D1457 D2742 D3316 E0022 E0023 E0027 E0032 E0033 Cover And Or Pad Front Seat Back Cushion Left R amp R Or Replace Rear Seat Armrest Replacement Rear Seat Cushion Floor Stowage Compartment Replacement Rear Seat Armrest Cover Replacement Rear Seat Cup Holder Replacement Rear Seat Replacement Cover And Or Pad Rear Or Row 1 Seat Cushion Center R amp R Or Replace Rear Seat Cushion Cover Replacement Cover And Or Pad Rear Or Row 1 Seat Cushion Left R amp R Or Replace Rear Seat Cushion Cover and Pad Replacement Cover And Or Pad Rear Or Row 1 Seat Back Cushion Center R amp R Or Replace Rear Seat Back Cushion Cover Replacement Rear Seat Back Cushion Pad Rep

Certified Pre-Owned Operations Guide 05

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