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Oracle® Hospitality Suite8
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1. The Date Box The format of the dates and the separators between the dates may vary from one hotel to another The date format is defined in the Control Panel Windows Regional Settings Options Typical date formats include the following dd yy MM dd yyyy yy MM dd yyyy MM dd dd MMM YY You can type the date directly in the date box however it must be typed exactly as per the pre defined format There are many date boxes in the system for example Arrival Date or From Date The date can be either a specific date or an as of date Arrival date From 01 03 2011 A specific date is when you need to see what happened on that day For example you need to see which guests have departed 01 01 03 An as of date is when you need to find out information starting from that date For example you need to read the room rack starting from 09 09 03 through 12 09 03 Changing the date The date can be changed by typing a new date or with the use of the calendar To type a new date 1 Place the cursor in the Date box 2 Type the new date in the Date box in the defined format including separators 3 Press the Tab key the date is changed To change a date using the calendar 1 Click the drop down arrow Ed next to the Date box The calendar appears 01 03 2011 4 March 2011 SMTWTFS 2345 6 7 8 9 101112 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 28 30 31 Today None 2
2. 4 Click the in the top right hand corner to close the customize screen A message is displayed asking if you want to store the grid layout Select YEs to save the changes or No not to save any changes 16 Introduction How to create a customised grid view for profile search Users familiar with the Fidelio Suite8 table structure and fields can create a customised grid view for the profile search This functionality is controlled by the parameter Custom view in Profile Search under Setup Configuration Global Settings Miscellaneous Search Screens 2 tab To add fields to the Grid Customization dialog box the view V8_sys_customxcmssearch has to be amended Example Adding the financial account long description to the profile navigator The view has to be changed as follows CREATE OR REPLACE FORCE VIEW v8_sys_customxcmssearch customxcmssearch_xcms_id zfac_longdesc AS SELECT xcms_id customxcmssearch_xcms_id select zfac_longdesc from zfac where zfac_actvalidfrom is not null and zfac_actvaliduntil is null and xcms xcms_id zfac zfac_xcms_id and rownum 1 zfac_longdesc from xcms The fields from the custom view are automatically added to the grid How to create a customised grid view for reservation search Users familiar with the Fidelio Suite8 table structure and fields can create a customised grid view for the reservation navigator This functionality is controlled by the parameter Custom view in Res Nav
3. 20 How to delete an option from the Favourites shortcut bar 1 Click the FAVOURITES shortcut toolbar on the left to list the options 2 Right click the option that you want to remove and then click DELETE BUTTON on the shortcut menu The option is removed from the Favourites shortcut toolbar 3 Repeat Steps 1 and 2 for each option that you want to remove How to reorganise the options on the Favourites shortcut bar 1 Click the FAVOURITES shortcut toolbar on the left to list the options 2 Select the option to be moved and then left click and hold the mouse button while you drag the option to its new location on the toolbar 3 Repeat Steps 1 and 2 for each option that you want to move On the toolbar the Favourites shortcut bar can be listed first by selecting the option Favourite buttons on top under Miscellaneous User Settings Appearance Tab Logging off Exiting Suite8 and Locking the Station The windows menu consists of the following options Close All closes all open screens and dialog boxes Lock Station locks the workstation Logout closes all open screens and logs off Suite Exit Application closes all open screens and exits the application Options Description Close All Click the WINDOWS menu and the option CLOSE ALL All open screens and dialog boxes are closed Logout Click the WINDOWS menu and the option LOGOUT All open screens and dialog boxes are closed and the Login scre
4. Change the month to a previous month or future month by clicking the horizontal arrows located on the top of the calendar or by pressing the Ctrl Page Up or Ctrl Page Down key 3 Place the cursor on the date and click the left mouse button or move the keyboard arrow keys to locate the date and press Enter the date is changed Introduction Customising Suited Grids Many of the grids in Suite8 may be customised according to the needs of the property The customization options available are How to customize a grid CUSTOMIZE opens the customize dialog box so that columns on the grid can be added changed or removed RESTORE DEFAULTS applies the default settings for this grid SHOW DEFAULTS applies the default settings to the current grid view however any customised settings are used the next time the grid is displayed Select PRINT to print or export the existing grid layout the possible export formats are ASCII File CSV Format HTML Document or an Excel Document Note The print or export function should be used before changes to the grid will be saved 1 Place the cursor in the grid and right click to display the short cut menu Customize Restore Defaults Show Defaults Print 2 Select CUSTOMIZE to open the customize screen Customize Address BONUSCARDNUMBER r City Communication Country disabledforhc Display DUPLICATEBESTPOINT DUPLICATECOUNT DUPLICATEEXISTS DUPLICATERECO
5. allow you to perform actions directly from the keyboard without having to use the mouse Using these keys saves you time Suite8 Shortcut keys Moves the cursor from a data box to the first record on the grid Moves to the next box and confirms the entry Ctrl Tab Moves forward through tabs Ctrl Shift Tab Moves backward through tabs Escape Cancels the current action Removes a Combo box before a selection has been made Moves the cursor to the beginning of a box Moves the cursor to the end of a box Introduction Using the blue drill down arrow Many boxes have a blue drill down arrow next them indicating that there is additional information that can be displayed Housekeeping Total Occupied Vacant Clean Rooms af 1 36 Dirty Rooms 80 17 63 Total 18 119 Out of Order 0 0 0 Out of Service 0 0 0 Rooms in Queue 0 E3 For example on the House Status screen clicking the blue drill down arrow on the Out of Order line displays the Out of Order Rooms screen Date From lo 1 03 2011 New Refresh To lo 1 04 2011 v Room Lock From Sell on Status Reason Remarks 500 28 03 11 18 04 11 000 HSK Housekeeping Y Delete 501 28 03 11 18 04 11 000 HSK Housekeeping 502 28 03 11 18 04 11 000 HSK Housekeeping HTML View Suite8 offers the possibility to view information in HTML format HTML is the abbreviation for Hypertext Markup Language This is the system of marking a document so it can be published on th
6. ee ke A 7 Logging Out Exiting VelsiOmnB ss dd EE 20 Logging off Version 8 iek 20 ECO iii 20 N Navigation keys Accelerator keys ooooocooccooncooncoconanononnnnnos 8 Quick KOYS ee ee ee ee ee ee ee 12 Shortcut keys i e ee ek ee ee 8 Q M ed OT 12 R Requirements Roomplanner 22202400222 Rn nennen 24 Roomplanner Requirements u2240222022n ernennen 24 S Shortcut KeYS ie ee ee ee ee ee ee ee 8 W Windows Menu COSA escrire 20 EX ADDIGSUOM ese ie EE ER EE 20 LOCK SUM RE EE EE Ee 20 POO OU sore 20 21
7. html display allow you to change whether certain details are displayed in a non grid style or in a list format By default the big view is displayed nn wa List 1 To view in list format click the st button Arrival Departure Nights Customer Arrival day Departure day No of Rooms Room type Room Market Rate Code 20 04 11 22 04 11 2 Aceti Ralph 20 04 11 22 04 11 1 Double Room Individual 30 03 11 31 03 11 1 Aceti Ralph 30 03 11 31 03 11 1 Double Room 109 Double Room Individual 2 To view in a non grid style click the button Departure 22 04 11 leparture 31 03 11 Nights 2 Nights 1 Customer Aceti Ralph Customer Aceti Ralph Arrival day 20 04 11 Arrival day 30 03 11 Departure day 22 04 11 Departure day 31 03 11 No of Rooms 1 No of Rooms 1 Room type Double Room Room type Double Room Room Room 109 Double Room Market Individual Market Individual Rate Code Rate Code Copy to clipboard It is possible to copy information from the HTML files to clipboard by selecting items from HTML using right mouse short cut menu and selecting COPY TO CLIPBOARD or short cut key CTRL C This information can then be pasted to any open file by using right mouse menu option PASTE or short cut key CTRL V The menu option Copy to clipboard is controlled by the user right Copy to clipboard from HTML under Users User Definition Rights Miscellaneous The Quick Keys Suite8 allows you to select the Quick Keys main
8. Oracle Hospitality Suite8 Introduction User Manual Release 8 9 July 2015 ORACLE Copyright 1987 2015 Oracle and or its affiliates All rights reserved This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws Except as expressly permitted in your license agreement or allowed by law you may not use copy reproduce translate broadcast modify license transmit distribute exhibit perform publish or display any part in any form or by any means Reverse engineering disassembly or decompilation of this software unless required by law for interoperability is prohibited The information contained herein is subject to change without notice and is not warranted to be error free If you find any errors please report them to us in writing If this software or related documentation is delivered to the U S Government or anyone licensing it on behalf of the U S Government then the following notice is applicable U S GOVERNMENT END USERS Oracle programs including any operating system integrated software any programs installed on the hardware and or documentation delivered to U S Government end users are commercial computer software pursuant to the applicable Federal Acquisition Regulation and agency specific supplemental regulations As such use duplication disclosure modification and adaptation of the
9. RDS f Mail Manager MASTERCOUNT A 4 A A A A A A A A A A 4 A y The fields already used are marked with a green check mark 3 Click the PenciL button to view or change the column properties Introduction 15 Column Properties Field Description sess The field name as it is defined in the database table The field caption Defines if the column will be fixed to the left side when scrolling to the right to view additional fields of the grid Columns marked as fixed are highlighted grey 4 To move a field to the grid select the field and drag it to the required position 5 Click the in the top right hand corner to close the customize screen 6 A message is displayed asking if you want to store the grid layout Confirmation mise Do you want to store the grid layout Lie Jl Ne 7 Select YEs to save the changes or No not to save any changes How to remove a column from a customized grid 1 Place the cursor in the grid and right click to display the short cut menu Lustomize Restore Defaults Show Defaults Print 2 Select CUSTOMIZE to open the customize screen The fields already used are marked with a green check mark 3 On the grid point to the column to be removed and drag it to the customize screen yellow arrows are displayed at each end of the column name Once the column has been removed the green check mark is removed from the field name on the customize screen
10. alled USR_USERINTIALS_HTMFILENAME HTM Example For a user with the initials DS the file has to be called usr_ds_quickinfo htm Customised htm file by user language To display a customised htm file by user language the htm file has to be called CUST LANG LANGUAGE SHORT DESCRIPTION OUICKINFO HTM Example If the language short description is F for French the user has to select this language under User Settings Startup Language and the file such as duickinfo htm has to be called cust lang f duickinfo htm Customised version for all users To display a customised version of htm files for all users the html files have to be called CUST_HTMLFILENAME HTM Example cust_quickinfo htm Introduction Customised version by language To display a customised version by language the html files have to be called LANG SHORT DESCRIPTION OF THE LANGUAGE HTMLFILE HTM Example lang f duickinfo htm where f stands for the short description of the language If none of these files can be found then the standard htm file is displayed How to hide or show expressions depending on activated features or license The following expression can be used to hide for example Conference Information on the HTM file when working with the small business edition if const isBnB 1 lt if else if feature Meeting Planner Conference runquery 2 Customization functionality is controlled by the user right HTML source view and edit u
11. d services from third parties Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third party content products and services Oracle Corporation and its affiliates will not be responsible for any loss costs or damages incurred due to your access to or use of third party content products or services Contents SEA OO EO a NE 5 A UIID AE Eee 5 Customer DUD PO esse ea 5 Documenta ON EE EE ulamatnes aay 5 REVISION ISto Vaea EA AN 5 L Introduction di 7 WOR CIO A ER EE ER 7 Nav salon Keys Reset 8 Usine the blue drill GOW AO rta Re bee 9 FILME VIEW aeni oa Ee iO oia las 9 el Bie UGK dT OE EES AE RE AE 12 Tae One gx N OE RE AE 14 Enanos vol date EO E ARE E 14 Customisine Sue GIS AA sic temauiasundccadancenansnen A 15 Customisine tie ML display a u de 18 AV OUT ILCS AE EE ars 19 Logging off Exiting Suite8 and Locking the Station ees ee see ee ee ee en 20 ak iS SE EE EE O OE RP 21 Preface Preface Audience This user manual is intended for system users and system administrators Customer Support To contact Oracle Customer Support access My Oracle Support at the following URL https support oracle com When contacting Customer Support please provide the following Product version and program module name Functional and technical description of the problem include business impact Detailed step by step instructions to re create Exact e
12. e World Wide Web and viewed with a browser The main areas where information can be viewed in HTML format are as follows Reservation Navigator Blocks Profiles Cashiering Tasks and Activities Events Introduction 9 Conference Reservation The HIML display on the reservation navigator can be hidden so that the reservation grid is expanded Double click in the blue reservation header bar or right click and select deselect LOWER PART OF THE SCREEN from the short cut menu to view or hide the HTML display This setting is stored per user and remains until the next time it is changed Reservation v Lower part of the screen Name First Expand the HTML tree Click the expand icon E to show all available folders Ed Aceti a Profile Details Ef Address fe Standard Address Communication Email Business Direct E Task hen 27 02 12 Birthday in 1 week AT I he 30 01 11 Res Rate Code changed AT Notes EY Billing Notes Q Reservations as Guest 11 ae a Block Reservations BA Group Reservations Bookings RA History as Guest E 24 01 11 2 54 09 PM E l Details bo Room Type bo Market Code bo Source Code bo Channel Code bo user defined attributes di Linked profiles Company Fixed Charges Collapse the HTML tree Click the collapse icon ge to collapse all folders to the uppermost level Refresh the HTML View Click the refresh icon View informa
13. en appears A new user can now login To close the application completely click CANCEL Suite8 is closed and the desktop appears Exit Click the WINDOWS menu and the option EXIT APPLICATION Applicati un Sen Suite8 is closed and the desktop appears Lock Station Click the WINDOWS menu and the option LOCK STATION All open screens and dialog boxes are closed and the Login screen appears A new user can now login Lock Station the open screens and dialog boxes from the user who locked the station will not be closed if the parameter Leave opened screen on Switch User is selected under Setup Configuration Global Settings Generic Generic 3 tab Introduction Index A Accelerator keys iis ER Ee RR ee ee 8 B Blue dril down afFOW ee ee sk ER RE EE 9 C Changing the date Typing a new date sesse se ee ee 14 Using the calendaf ee se ee no 14 GIOSE AN ER iz 20 Customising the HTML Display 18 D Date field Changing a date using the calendar 14 Control Panel Windows Regional Selttings ODUONS u ai 14 Typing a new date 22u0024002re nn 14 E EXIT APDICAUON ana 20 EXIUNG VOSI Ss ES RHAHA 20 F RAVQUIIO Scioli 19 H HTML Change the HTML display 9 Collapse HTML Tre iese sesse ese see see ee 9 Expand HTML Tree 9 View HTML display iese ee ees se se ee see see ee 9 eR IV WI OW ee 9 L LOCK SION zac ceca eos 20 EGO His
14. ghts 11 Q Reservations as Guest VIP Code VIP 1 Adult Nights 19 Ya Block Reservations Address 534 N Tallyrand Street Stays 2 22 Group Reservations 76206 Wichita TX Revenue 1785 45 EUR 7 Bookings Communication POS Revenue 8 HEL History as Guest Email Business Direct raceti worldwide com History as Multiguest Notes Q HTML View BIL Always fax and phone charges to a separate invoice alc AVAYA 4 The query results are shown in grid format in the middle section of the screen and the tree and HTML formats are shown in the lower section of the screen EED Big List Efi Aceti a E Profile Details Guest Recognition Statistics En Hu Name Aceti Ralph Mr 2 Room Nights 11 Q Reservations as Guest VIP Code VIP 1 Adult Nights 19 Q Block Reservations Address 534 N Tallyrand Street Stays 2 BA Group Reservations 76206 Wichita TX Revenue 1785 45 EUR E Bookings Communication POS Revenue 8 RIEL History as Guest Email Business Direct raceti worldwide com e E El History as Multiguest Notes MQ HTML View BIL Always fax and phone charges to a separate invoice alc AVAYA E 5 In this instance the HTML view displays a summary of the profile details The tree listing is displayed by default expanded by one level A plus sign next to a folder indicates that it can be expanded to show more folders a minus sign indicates that it can be collapsed Introduction 11 Change the display of the HTML Two additional buttons on the
15. igator under Setup Configuration Global Settings Miscellaneous Search Screens 2 tab To add fields to the Grid Customization dialog box the view V8_sys_customxcmssearch has to be amended Example Adding the housekeeping status to the reservation navigator How to create a customised grid view for booking search Users familiar with the Fidelio Suite8 table structure and fields can create a customised grid view for the event booking search This functionality is controlled by the parameter Custom view in Booking Search under Setup Configuration Global Settings Miscellaneous Search Screens 2 tab To add fields to the Grid Customization dialog box the view V8_sys_customybomsearch has to be amended however it must contain the field customybomsearch_ybom_id Example How to display the function type description The view has to be changed as follows CREATE OR REPLACE FORCE VIEW V8_SYS_CUSTOMYBOMSEARCH AS SELECT ybom_id customybomsearch ybom id Introduction 17 yfty_longdesc from ybom yfty where ybom_yfty_id yfty_id Customization functionality is controlled by the user right Edit under Setup Configuration Users User Definition Rights Miscellaneous Grid layout Customization Print functionality is controlled by the user right Print Grid under Setup Configuration Users User Definition Rights Miscellaneous Customising the HTML dis
16. menu from any screen The quick keys are shortcuts to screens searches and desktop tools Using these keys allows rapid access to information without having to leave the section that you are currently working on For example a customer is making a new reservation while at the same time asking questions about restaurants in the area You can use the Telephone Book quick key for restaurant information instead of aborting the new reservation screen looking up the restaurant information closing the Telephone Book and reopening the new reservation screen Introduction To access the Quick Keys main menu Click the QUICK KEYS menu option The Quick Keys menu is displayed Arrivals Ctra Availability Ctr D Billing Ctrl B Calendar F4 Conference Diary F3 Conference Floor Plan Shift Alt F3 Currency Calculator Shift Alt R Event Vacancies Ctri Shift F3 Event Waitlist Priority Chr Floor Plan Ctrl F Goals Ctri Shift 6 Group Reservation Ctrl G Hotel Segment Statistics Ctri Shift 5 House Status Ctri H Inhouse Guests Ctrl I Interface Functions Shift F8 Logbook Shift AlcHL Maximum Availability Ctri Shift M Messages Ctrl M New Reservation Ctri N Postings Ctr Profiles Ctrl P Quick Reservation Cori Q Rate Query CErHR Reports Ctri Shift R Room Rack Ctrl L Room Search Ctr s Room Type Availability Ctri Shift D Space Occupancy Ctrl F3 Table Reservation Ctri Shift A Telephone Book Ctrl T Update Reservation Ctrl U
17. nder Setup Configuration Users User Definition Rights Miscellaneous The print page margins and the actions to take if the HTML printout is too large for the defined paper size are defined via the option HTML printout under Setup Configuration Global Settings Miscellaneous Visual Appearance 4 Favourites The Favourites shortcut toolbar allows you to keep your most frequently used options right where you can find them Your most used options can be added to the Favourites shortcut toolbar where they are more noticeable and more easily organized to suit your purposes To make the most of the Favourites shortcut toolbar you need to organize the options in it this can be done using drag and drop In user settings the Favourites shortcut toolbar can be set to be listed first and will then be the default shortcut toolbar opened when logging on to Fidelio Note The Favourites shortcut toolbar cannot be removed from the toolbar How to add an option to the Favourites shortcut bar 1 Click one of the coloured shortcut toolbars on the left to list the options on that toolbar 2 Right click the option that you want to add and then click ADD To FAVOURITES on the shortcut menu The option is now listed on the Favourites shortcut toolbar 3 Repeat Steps 1 and 2 for each option that you want to add Note Options from Web Services cannot be added to the Favourites shortcut toolbar Introduction 19
18. play The HTML display may be customised according to the requirements of the property The customization options available when placing the cursor on the HTML display and right clicking are PRINT prints an exact copy of the HTML display The print page margins and the actions to take if the HTML printout is too large for the defined paper size can be defined in the configuration PRINT WITH SETUP displays the printer options and then print the HTML display VIEW SOURCE displays the HTML code no changes can be made EDIT TEMPLATE WITH NOTEPAD opens the relevant htm and gry in notepad Users with HTML programming knowledge can edit these files to meet the requirements of the property EDIT TEMPLATE WITH ASSOCIATED APPLICATION opens the relevant htm and qry with the program associated with these file types Users with HIML programming knowledge can edit these files to meet the requirements of the property How to use HTML Expressions to customize the HTML display Properties can configure and store customised html files in the Version 8 directory for htm files The files are displayed in Suite8 either by logged in user user language customised htm files for all users or language specific htm files for all users The priority Suite8 uses to determine which file to use is in the sequence as listed Customised htm file by user initials To display a customised htm file by user initials the htm file has to be c
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20. rror message received Screen shots of each step you take Documentation Oracle Hospitality product documentation is available on the Oracle Help Center at http docs oracle com Revision History Date Description of Change Edition May 2008 e 8 7 Updated for Version 8 7 June 2008 e 8 7 3 1 Updated for Version 8 7 3 1 May 2009 e 8 8 Updates for Version 8 8 Sept 2010 e 8 8 Updates for Oracle 11gR1 Jan 2012 e 8 9 Updated for Version 8 9 Nov 2012 e 8 9 New cover page July 2015 e 8 9 Oracle template applied 1 Introduction Logging In To use Suite8 you must first log into the system You must have a valid user identification and password Logging into Suite8 1 From the desktop click the Fidelio Suite8 icon Introduction N The Suite8 Splash screen is displayed for several seconds with the Payment Application Data Security Standard PA DSS disclaimer MICIOS FIDELIO Hotel Management Solutions Micros Fidelio Ireland Ltd 1987 2011 served The Name and Logo are trademarked Version 8 3 0 This application is inte Bstzblish a connection between certain MICROS Systems Inc MICROS prod d certain third party products not developed by or controlled by MICROS Non MICROS Products These Non MICROS Products may or may not be compliant with the Payment Card Industry Payment Application Data Security Standard PA DSS MICROS strongly recommends that all merchants who are connec
21. ting amy MICROS payment processing products to any Non MICROS Products ensure that both the MICROS and Non MICROS products are PA DSS compliant The Fidelio V8 Login screen is then displayed Type your user identification case sensitive in the Login name box Tab to the Password box 4 Type your secret password case sensitive in the Password box 5 Click LOGIN the Suite8 main menu screen appears You are now logged into the system Note If one of the following tables WMLG WLOG ZPOS WDAT SHIS SRPD WRPD has no indices or a missing index an alert is displayed when starting Suite8 with a message to contact support It could happen that a table has no indices in the event that a table was renamed for support purpose Renaming a table carries the indices to the renamed table If an index is missing of one of the above mentioned tables the alert is displayed when starting Suite8 Navigation Keys Accelerator keys Accelerator keys are used for fast access to a box on a screen or dialog box When a letter is underlined you can press the Alt letter keys and the cursor moves into the appropriate box For example on the Profile Search screen the letter A is underlined in the Name box By pressing the Alt A keys the cursor moves into the Name box To use the accelerator keys From the screen or dialog box press Alt letter to move the cursor into the appropriate box Shortcut keys Suite8 has shortcut keys that
22. tion in HTML format In this example we will display information in HTML format on the profile screen 1 Click the CUSTOMER RELATION menu and select PROFILES to display the customer profile screen Introduction This main customer profile screen is called the Navigator and is divided into 3 distinct areas Query basic and advance profile search criteria Query Results the results of the query shown in a grid format Tree Listing and HTML Page m A tree listing of all the details associated with this profile including address communications links reservations or history m A freely definable HTML display which by default has a big format where the details are displayed in a non grid style format or a list format The HTML display can be printed by using the right mouse click 2 Enter the name to search for in the NAME box and click SEARCH Customer Profiles F View Actual Quer Name E 1D E anys en a Query a Search Exd Sub Companies Y PMS Name ace First Name Type v E Show Family Members El ccm Active Only de Full Search City V Active Adv Qry 4 v v C Inactive Display Z New Profile Aceti Aceti Ralph 534 N Tallyrand Street Wichita USA raceti worldwid EN SR A Edit Profile GEE EE EE chet Corresp Options 9 Duplicates lt lt Options 2 4 ID y m RARR E Big List Ed Aceti af H E Profile Details Guest Recognition Statistics am i se Name Aceti Ralph Mr 9 Room Ni
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