Docket Details - Karnataka Urban Water Supply and Drainage Board
Contents
1. Staff Login Town City Wise From Date Iro Date Go Gr If you need assistance call us at 08040001000 All rights reserved KUWSDB 2015 pe WATER send SMS to 92200 92200 to Picture 1 CR Consumer User Manual V 1 0 Page 7 Karnataka Urban Water Supply And Drainage Board 2 Main Menu Main menu consisting of user friendly options like Home Directory User Manual Reports Helpline Cam Dashboard Escalation Matrix as shown in picture 1A Home Directory User Manual Reports Helpline Cam Dashboard Escalation Matrix Picture 1A Home home page Directory Department amp KUWSDB official contact details User manual To download PDF version of user manual to operate this application Reports Pending Complaints Closed Complaints amp All Complaints Helpline Cam Facility to view corporate office 24 7 helpline in action Dashboard Facility to view the revenue division wise status of the complaints Escalation Matrix It facilitates the customers to escalate to next level if their problem is not solved within the given time frame 3 Register a Complaint The web based OCR system application can be accessed from anywhere through internet to log complaints Any consumer within KUWSDB circle can register complaints related to water and drainage 3 1 How to register a quick complaint Refer to flowing picture for simple steps to register a quick complaint Any consumer with basic inte2. view real time status of complaints amp the performance of KUWSDB officials From given various options you must select date wise complaint wise by town wise Division amp Subdivision wise so that you can view the total complaints received resolved and pending Picture 6 Know more Asa public you can view realtime status of complaints Total Received Complaints Total Pending B NN nn a CNN gi Nature Of Complaint Wise Select Complaint Type Picture 5 CR Consumer User Manual V 1 0 Page 12 Karnataka Urban Water Supply And Drainage Board 6 Pending Complaint Consumer can search a docket complaint by using following filter search options Search by Docket No Search by Name of Consumer Search by Consumer phone number as shown in Picture 7 and click Submit button to fetch results picture 7 ABOUT CRRC COMPLAINT STATUS PUBLIC VIEW Helpline Webcam Pending Complaints DocketNo Name PhoneNo Submit Docket No Name of Consumer Docket Date Mobile No 445685 Mohammad Ibrahim 10 04 2015 10 10 14 8971387158 184943 Sharanabassappa 08 04 2015 18 16 17 9880035359 611406 Sanjay Gade 26 03 2015 17 33 19 Picture 6 CR Consumer User Manual V 1 0 Page 13 Karnataka Urban Water Supply And Drainage Board 7 Closed Complaints Similar to pending complaints consumer also can search closed complaints Picture 8 Search by Docket Number by name of Consu
3. KARNATAKA URBAN WATER SUPPLY AND DRAINAGE BOARD USER MANUAL CONSUMER Version 1 0 All rights reserved KUWSDB CR Consumer User Manual V 1 0 Page 1 Karnataka Urban Water Supply And Drainage Board Contents nM UL B Acronyms and Abbreviations esses esee eren ennt nnnnn nennen itn instr stra ann nia C About the applications s eu enn iet tert de pH vea e ERES a Eg CN D Modules of the application essent tnnt rntntn nnns stata nnns E Getting Started ceci triones iore a d etie F Consumer Module ent e ttt tr teme aaa a SETAE Uni ariete ep tn 1 ouium PM mUm 3 Register a Complaihnt ecce epit duekes orba eph sk sanae e Vane ER inge Rei dun 3 1 How to register quick complaint eese eene enne nnne 4 Track your COMPLAIN t rettet E ere E Ede NH User onse s 5 Complaint Status erit ei eR e EATERTU RERO EIER UR RUE RESER Ree pu ss 6 Pending Complaints nter tee E EA TER ere Dee e ERE eevee 7 Closed Complaints eese esee eene naiara reirei tai tarta snas tantas nnns CR Consumer User Manual V 1 0 Page2 Karnataka Urban Water Supply And Drainage Board Revisions Revisions Date 10 Feb 2015 Revision Description User Manual Created CR Consumer User Manual V 1 0 Page 3 Karnataka Urban Wa
4. ll or mail Example Docket Details Thank You Your complaint REGISTERED successfully Docket No 463804 Your complaint s category is General Which will be resolved by Docket generated on 09 For further assistance please Call to the following number 1 9164076600 Deputy Manager 2 9480813103 CE Bangalore KUWSDB Kindly escalate to the next level only if no response within 30 minutes Picture 3 The following confirmation details will visible for your reference e Docket Number e Complaint category e Date amp time when the docket is generated e Confirmation of SMS amp email sent to concerned AEE e AEE s contact number who is responsible to resolve this docket e Type of complaint e Nature of complaint e Estimated date amp time on or before the docket should be resolved CR Consumer User Manual V 1 0 Page 10 Karnataka Urban Water Supply And Drainage Board 4 Track Your Complaint Consumer can track their complaints by four fields Docket Numbel or Town or Mobile Number or Town or City Enter into any of this fields and press enter to track Picture 4 Docket Number Enter Number and press enter Date pec Date and press enter Moble Enter Mobile Number and press e Select Town City Y Picture 4 CR Consumer User Manual V 1 0 Page 11 Karnataka Urban Water Supply And Drainage Board 5 Complaint Status By using Complaint Status as a public you can
5. mer By selecting sub division from the given drop down can see closed dockets pertaining to selected sub division Closed Complaints DocketNo Name Submit Docket No Name of Consumer Docket Date 960735 deepak 2015 02 10 03 29 43 535076 Nataes 2015 02 10 02 37 13 370888 Raja lakshmi 2015 02 10 02 17 24 851834 deepak 2015 02 10 00 27 22 964504 Srinandan 2015 02 10 002508 389110 pr 2015 02 10 00 21 37 568386 ragu 2015 02 09 14 37 09 608623 ytry 2015 02 09 09 5341 818326 919686880708 2015 02 09 094252 751859 i arun 2015 02 09 09 33 42 lt lt premous 1 2 3 4 3 2317 238 net Picture 7 CR Consumer User Manual V 1 0 Page 14 Karnataka Urban Water Supply And Drainage Board
6. rnet facility can register her his complaints Visit URL ocr kuwsdb org and register a complaint Consumers also can use Android or iOS devices to register a compliant using URL ocr kuwsdb org CR Consumer User Manual V 1 0 Page 8 Karnataka Urban Water Supply And Drainage Board Please Log Your Complaint Complaint on KUWSDB services We regret the inconvenience caused Kindly register the complaint here and we will resolve it as per our commitment Consumer Name Select Town City Select Complaint Type Issue Summary Picture 2 Picture 2 Step 1 Provide your name Step 2 Fill your mobile number Step 3 Select your Town city Step 3 Select Complaint Type Step 4 Enter the Issue Summary Step 5 Enter the Address Step 6 Click SUBMIT CR Consumer User Manual V 1 0 Page 9 Karnataka Urban Water Supply And Drainage Board After submitting a complaint the following confirmation message Estimated Date with time to resolve this issue Concerned AEE name with contact number Type of complaint amp docket number will displayed in a pop up as in Picture 3 Parallel to it the system automatically sends SMS amp email to consumer as well as to concerned AEE Consumer need to preserve the SMS amp dockets number for further reference Upon committed time if the said issue is not resolved any consumer can inform using following numbers in the pop up window by ca
7. t as well as the same will be displayed to any random executive for further follow ups CR Consumer User Manual V 1 0 Page 5 Karnataka Urban Water Supply And Drainage Board Modules of the application Consumer Module Executive Module amp Administrator are the three modules designed in the application 1 Consumer Module Any civilian who uses Water with post paid facility within KUWSDB circle is referred as Consumer The Consumer module is designed in a way that consumer can registering her his complaints in a shortest time Further to it she he can track the status of their complaints as well as can see all pending closed complaints within the circle or sub division 2 Executive Module This module is specially designed for help line executives at call center control room executives at various control rooms and other sub division staffs They will register and log in to the application for various activities like registering complaints tracking complaints transmitting complaints closing complaints and other reporting activities 3 Administrator Module Administrator or admin module is a central control point of this application Admin can create masters for one time amp save them Once the master is saved it will reflect in the entire application across all modules Admin also register staff and provides a privilege to login into application Admin can make use facilities like utility to track exec
8. ter Supply And Drainage Board Acronyms and Abbreviations CR Control Room KUWSDB Karnataka Urban Water Supply And Drainage Board AEE Assistant Executive Engineer KUWSD SMS Short Messaging Service Ver Version URL Uniform Resource Locator CR Consumer User Manual V 1 0 Page 4 Karnataka Urban Water Supply And Drainage Board About the application CR KUWSDB the multi point Public Grievance Redressed System of Karnataka Urban Water Supply And Drainage Board KUWSDB has been developed in order to provide an effective grievance redressed mechanism for the consumers of KUWSDB circle The system has been so designed that it would cater to the redressed of grievances related to Water supply and Drainage problems in the circle 24 7 The web based CR system can be accessed from anywhere through internet to log complaints The system would be rolled out in 4 important phases Linkages have been built in the software in such a manner that grievance received at any level can be forwarded anywhere within the KUWSDB Any consumer can log his her complaints directly by CR website to central database without username amp password with basic internet connection by own computer or Android hand held devices Consumer query will be received with a docket number as a feedback Recently received complaint will be again pushed to SMS gateway in order to send it to concerned officials AEE to resolve the complain
9. utives backup entire database restore database flow out the entire database and view download reports CR Consumer User Manual V 1 0 Page 6 Karnataka Urban Water Supply And Drainage Board Getting Started Use following URL to land up to home page of the application ocr kuwsdb org Followed by home page will appears as in Picture 1 The application is cross browser compatible with android usability Consumer Module 1 Home Page Home page is mainly focused on consumer Home About CR Register Complaint Complaint Status Public View Staff Login amp Flash news are the main blocks of this home page Picture 1 Supply and Drainage Board KUWSDB HELPLINE Home Directory User Manual Reports Helpline Cam Dashboard Escalation Matrix Please Log Your Complaint Complaint on KUWSDB services We regret the Docket Number inconvenience caused Kindly register the complaint here and we will resolve it as per our commitment Mobile Consumer Name Mobil Total Received Complaints Resolved Total Pending obile 5788 5783 5 Select Town City s Date Wise From Date fro Date Select Complaint Type Nature Of Complaint Wise Select Complaint Type M Issue Summary Town Wise Select Town City ro Address Ranking of KUWSDB officers on complaint management Date Wise From Date Iro Date Go
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