DCT 2500 - WOW! Business
Contents
1. d 20 In band Multicast Address d 21 Keyboard T LED Diagnostics erecto triente icc tone tua Pee Tad cami Abbreviations and Acronyms DCT2500 Installation Manual Contents iii Figures Figure 1 1 Front and rear 5 1 2 Figure 21 24 Figure 2 2 Rear panel 2 2 Figure 2 3 Options available for the 2500 24 Figure 3 1 Standard cabling to a TV using RF 3 2 Figure 3 2 Standard VCR cabling 2 2 eni etia e Dini ie reri M 3 3 Figure 3 3 Cabling with the RF Bypass module using RF return 34 Figure 3 4 In module on a DCT2500 using optional telco return 3 5 Figure 3 5 In module on a DCT2500 with the return on Cable A esent 3 5 Figure 3 6 In module on a DCT2500 with return on Cable 3 6 Figure 3 7 Standard baseband audio and video 3 7 Figure 3 8 Composite VOR cabling m rater ene enn femen nent natem ie e t eR ripa ci ee cues 3 8 Figure 3 9 Connecting the DCT2500 to a stereo using the audio connectors on the VCR2. A 5 V860DLd 02 Out of Band A 6 Selecting the Frequency nce rtt tnn Fue cue rarae inna 7 d 03 In band Status iiic nn rien esc rabie a i rare E are ERE ER ERR XE o REC EE aa P d 04 Audio Video Status rM D i nu 2 d 05 Unit Address a r een ane den tihi ef esee esit d 06 Firmware Version trc re init n Deren 407 Current Channel Status monnit territa rnit EE PAK RENE Eno Se RO 4 08 Renewable Security cien ein ectetuer teer acca DENT d 09 Upstream Diagnosti S nennen tente tete RF Return STARVUE Diagnostics Telephone Modem STARFONE Diagnostics d 10 Application APP Code Modules CREE uU IM M m 12 1 INFO 4 13 Frequency d 14 Control Channels d 15 Message Types vias n d 16 In band Program Association Table PAT d 17 In band Program Map Table PMT 418 5 ECIUILE d 19 USB DiagnoStics
3. DCT2500 N JR tL f AUDIO o9 o9 mur DIGITAL 96262 55890 DATA PHONE R gt NNN mo Alee SWITCHED OON VIDEO DIGITAL 4A MAX S VIDEO amo TV PASS CARD 500W MAX UNCERT f From cable outlet Q CABLE IN S VIDEO IN DCT2500 Installation Manual Installation 3 3 Standard VCR Cabling Diagram Figure 3 2 illustrates the basic cabling required to record the channel being viewed Figure 3 2 Standard VCR cabling DCT2500 rer 05050 040 DIGITAL 962962 m 09090 EE R SWITCHED gers o 2 VIDEO 4A c TV PASS CARD 500W MAX From cable outlet CABLE S VIDEO IN VIDEO IN R N L o G e AUDIO CABLE OUT S VIDEO OUT VIDEOOUT R OUT L VCR TV CABLE IN S VIDEO DCT2500 Installation Manual 3 4 Installation VCR Cabling With RF Bypass Switch Diagram The RF Bypass module enables viewing of an unscrambled analog channel on TV while recording another channel through the DCT2500 Proper RF Bypass operation requires special configuration on the addressable controller and the EPG Figure 3 3 Cabling with the RF Bypass module using RF return DCT2500 sve AUDIO D PHONE Qe 9 uc i m m SWITCHED 105 125V a 1
4. 2 Overview Front Panel 2 1 Rear 2 2 DIDI M S Audio Output Modes Section 3 Installation Before You Begiri 5 2 7 ioni rente Cen be a eren a Ee nel ve ru RR REA HE vu as Installing the DCT2500 Standard Cabling Diagram Standard VCR Cabling Diagram VCR Cabling With RF Bypass Switch 34 AIB In Module Cabling Diagrams 3 5 Composite Baseband and S Video Cabling Diagrams eeeeeeeeeeneeenenenententntnnentnntntennntentntentntettntentnen 3 7 Stereo Cabling Diagram 3 9 Home Theater Receiver Cabling 3 11 once m 3 13 4 Adding the IR Blaster Option Locating the IR Receiver on the VCR rini rri ccrte rectae teer re Foo cod PE Eon E Fo Fo RERO ERE RR re 4 1 Installing the IR Blaster 5 Checking the Installation DCT2500 Installation Manual Contents Section 5 Troubleshooting Appendix A Diagnostics Using Diagnostics 2 oneri ernst rig rehenes d eT ay e v YR E PR HR n rn A 2 0 01 General ICI P A 3 deu m
5. 60Hz S VIDEO eL TV PASS CARD L cable source AUDIO Ono R 9 IN VIDOIN SVIDEO IN OwO CABLE OUT OUT L VIDEO OUT SVIDEO OUT VCR AUDIO CABLE IN our 2 VIDEO SIDES IN DCT2500 Installation Manual Installation 3 5 AIB In Module Cabling Diagrams The A B In module is commonly used in dual cable systems Figure 3 4 AIB In module on a DCT2500 using optional telco return Cable A DCT2500 DIGITAL AUDIO E DATA PHONE gj COAX e TV PASS CARD Subscriber telephone hookup R Ji CABLE evo VIDEO SIDED IN R TV Figure 3 5 AIB In module on a DCT2500 with the return on Cable A DCT2500 Oe A B y penal Lroven OPTICAL PHONE DATA ifi Gr IM A m S VIDEO Vero aio TV PASS CARD NS Cable A Return Cable B AUDIO R L AUDIO CABLE IN VIDEO MOS IN R DCT2500 Installation Manual 3 6 Installation Figure 3 6 AIB In module on a DCT2500 with return on Cable B CableA DCT2500 PHONE m SWITCHED 105 125V 60Hz TV PASS CARD Cable B Return AUDIO CABLE IN VIDEO SED IN R DCT2500 Installation Manual Installation 3 7 Composite Ba
6. eee 3 9 Figure 3 10 Audio VCR audio output on TV sseeeeeeeeeeenennnnentnnentntnntntnntntnnteten tette ttn teinte tente tente ente tenen 3 10 Figure 3 11 Connections to a home theater receiver using DIGITAL AUDIO COAX eeeeenen nnne 3 11 Figure 3 12 Connections to a home theater receiver using DIGITAL AUDIO 3 12 Figure 4 1 IR transmitter installed in mounting bracket 4 1 Fig re 4 2 IR Blasterinstalled meon en enin inten deci idee om iem ien i ion inen 4 2 Tables Table 2 1 Front panel controls and 5 Table 2 2 Rear panel features Table 2 3 Options Table 3 1 Operational check procedures Table 5 1 Troubleshooting guidelines DCT2500 Installation Manual Section 1 Introduction This manual provides instructions to install the Motorola DCT2500 analog digital set top terminal The DCT2500 Supports 64 and 256 QAM digital signal formats s compatible with existing Motorola analog and digital set tops which are not affected by the new data the addressable controller sends to the DCT2500s Uses digital compression technology to provide new revenue generating services Can be configured to support real time reverse path communications enabling interactive services such as Video on Demand VOD Internet access e mail and home shopping Features Options and Inter
7. 16 IPPV without taping 20 bad seed checksum 21 debit buffer checksum 30 IPPV not enabled 31 insufficient credit to purchase 32 show count limit exceeded 33 debit register will overflow 34 AFP records available 36 maximum package cost exceeded 37 noIPPV overlay in message 40 not subscribed 41 regional blackout 42 event blackout INIT Initialized state CONFI Configured ACQUI Acquiring the program AUTH Authorized for the program Not A Not authorized for the program blank Connected NOT Not connected DCT2500 Installation Manual Diagnostics A 13 d 08 Renewable Security The renewable security system includes a TVPC card that returns the security status to current RENEWABLE SECURITY TVPC NOT REQUIRED CRYPTO NOT MATED STATUS 00 VERSION 00 The Renewable Security fields are Field Description Required Indicates whether further operation of the set top requires the TVPC Not Required Crypto Lists the current mode as displayed on the CRYPTO OSD Stand Alone Support or Not Mated Status Indicates the TVPC status with the following variables 00 OK 01 TVPC communication problem 02 TVPC required 03 Validator does not match between GK and TVPC 04 Invalid unit key number 05 Old TVPC unit address 0a TVPC not mated 0b TVPC base module unit address mismatch oc New TVPC but wrong version number TVPC unit address mismatch Versio
8. RQ The response queue ID APP The application ID CID The connection ID Register Values MCA Multicast 16 filter register contents PID PID filter register contents d 21 Keyboard LED Diagnostics You can use this diagnostic to verify that the buttons on the set top front panel are operational For example the lt on the diagnostic should highlight when you press the left CURSOR button on the front panel KEYBOARD LED DIAGNOSTICS G lt gt V M S B P DCT2500 Installation Manual Abbreviations and Acronyms CSR DCT2500 EMM EPG HRC IPPV IR Blaster IRC MPAA NVOD NVRAM OSD PCR PID PPV QAM QPSK RSA TCP IP TRC TvPC VOD Customer Service Representative Digital Consumer Terminal 2500 entitlement management message s electronic program guide harmonically related carriers Impulse Pay Per View Infrared Blaster incrementally related carriers Motion Picture Advisory Association Near Video on Demand Non volatile random access memory on screen display program clock reference packet identifier Pay Per View quadrature amplitude modulation quadrature phase shift keying Return for Service Authorization Transmission Control Protocol Internet Protocol Technical Response Center TV PassCard Video on Demand DCT2500 Installation Manual Visit our website at www motorola com MOTOROLA 504989 001 8 03 MGBI
9. 16 In band Program Association Table PAT This diagnostic displays the Program Association Table Information For Motorola use only IN BAND PAT hex data PAT SN PID 001 0001 0029 d 17 In band Program Map Table This diagnostic displays the Program Map Table information For Motorola use only IN BAND PMT hex data PMT TYPE PID 001 0080 0210 DCT2500 Installation Manual Diagnostics A 21 d 18 Task Status This diagnostic lists tasks For Motorola use only TASK STATUS hex data TID RID PRI STARTS RUNTIME STK 64 00 2 21553 47441 26 63 0 d 19 USB Diagnostics This diagnostic is used to verify the functionality of the USB port For Motorola use only USB DIAGNOSTICS Wind River Systems OHCI Root Hub DCT2500 Installation Manual 22 Diagnostics d 20 In band Multicast Address Filter This diagnostic displays in band multicast filter information IN BAND MULTICAST ADDRESS FILTER Filter Table DMCA MCA RQ APP CID NA 0000 0000 01 01 0000 0000 0000 NA 0000 0000 01 01 0000 0000 0000 NA 0000 0000 01 01 0000 0000 0000 NA 0000 0000 01 01 0000 0000 0000 REGISTER VALUES MCA PID 0000 0000 0000 0000 0000 0000 0000 0000 The In band Multicast Address Filter fields are Field Description Filter Table DMCA The default multicast 16 address MCA The current multicast 16 address PQ The preemption notification queue ID
10. Audio Video Status fields are Field ADP Lock Audio Mode Audio SPDIF VP Lock MPEG Method Description The Audio Processor locked status YES or NO The audio modes are Mono Stereo Surround For analog channels SPDIF output is in IEC958PCM format For digital channels the possible Dolby Digital modes are 1 1 left is channel 1 right is channel 2 1 0 center 2 0 left right 2 1 left center right 3 1 left right surround 2 2 left right left surround right surround 3 2 left center right left surround right surround LFE 0 low frequency effects subwoofer channel not available LFE 1 low frequency effects subwoofer channel available The Video Processor locked status YES or NO The MPEG Method selected Unmuted Mute Still Mute Black DCT2500 Installation Manual A 10 Diagnostics d 05 Unit Address This diagnostic displays the 16 digit 40 bit unit address of the set top DCT2500 UNIT ADDRESS 000 02831 99902 038 Network Address 085 14316 55765 159 TVPC 000 00000 00000 000 Multicast 16 Address 085 085 102 102 119 119 136 136 DATA 068 068 051 051 034 034 017 017 Seed Health OxFF The Unit Address fields are Field DCT2500 Unit Address Network Address TVPC Multicast 16 Address Seed Health Description The unit address in decimal format 13 address digit
11. FLASH BAD NUMBER BAD PLATVAL Cause Indicates normal condition after initialization The set top did not receive a connect message Init Error DRAM error DP SRAM error ROM verification failure Faulty RAM ROM EEPROM or POST failure this is a hardware failure Dead battery or memory has not been initialized occurs if battery fails to keep the RAM alive during power down disconnects the set top Invalid serial number Invalid unit address POST failed Sys boot initialization failure System startup failure TSI structure is corrupted Bad flash number specified for Initiate Flash Platform Bad platform validation step number Remedy None Restore out of band signal Send a connect message The set top needs a power cycle to recover Not used Not used Power cycle the set top if repetitive return for repair Return the set top for repair Return the set top for repair requires factory initialization message Not used Return the set top for repair requires a unit creation message Not used Power cycle the set top if repetitive return for repair Power cycle the set top if repetitive return for repair Power cycle the set top if repetitive return for repair Error logged ignore Error logged ignore E 00 and E 01 cannot be displayed on the LED when the set top is off All other errors display on the LED when the set top is off Only the V860DL and ACD2204 tuner appea
12. memory types allocated to platform code Application Indicates sizes of memory types allocated to application code d 12 Interactive Info This diagnostic tool gathers data about your system INTERACTIVE INFO IP 0 0 0 0 UPM 0X000021 UPSTREAM ID 0X0000 DOWNSTREAM ID 0X0000 STATE UNCONFIG MAC ABORT CNTR 0000 GOOD PACKETS ERROR PACKETS SOCKET PORT STATE USED USED USED USED USED USED W O 32 22322 DCT2500 Installation Manual Diagnostics A 19 The Interactive Info fields are Field IP UPM Upstream ID Downstream ID State MAC Abort Cntr Good Packets Error Packets Socket Port State Description The set top IP address assigned by the NC 1500 in dotted decimal format for example XXX XXX XXX Xxx where each xxx ranges from 000 to 255 The upstream modem address This UPM value is the same as the terminal ID assigned by the DAC 6000 The UPM is a unique system generated eight digit integer between 1 and 16777215 displayed in hexadecimal format The set top transmission parameter assigned by the DAC 6000 It is a four digit value ranging from 0000 to 9999 displayed in hexadecimal format The set top transmission parameter assigned by the DAC 6000 It is a four digit decimal value ranging from 0000 to 9999 displayed in hexadecimal format The state mode can be MAC CONNECT UNCONFIG INIT WAIT DC OR WAIT LM WAIT SO WAI
13. outlet and DCT2500 Remote control is not Check for an obstruction between the remote control and the DCT2500 Aim the responding remote control directly at the DCT2500 not the TV or VCR Be sure you firmly and deliberately press and release operation keys one at a time Verify that channels can be changed using the keys on the front panel and then check that the batteries have been installed properly Replace with new batteries if necessary Check that the DCT2500 has been initialized correctly refer to Diagnostics The DCT2500 is not Check the cable connections and hand tighten if necessary receiving a cable Verify that the cable connections are correct signal Verify the TV is working and has a clear picture Guide has no data Unplug the power to the DCT2500 and plug in the unit again Wait for the DCT2500 to collect the data VCR did not record Turn the VCR off when you are not using it Be sure the IR Blaster is correctly placed Check the Scheduled Events list to be sure programs are scheduled for recording DCT2500 Installation Manual Diagnostics This appendix describes the on screen diagnostics used to confirm proper DCT2500 installation including Checking error states and signal integrity Identifying the set top on the network Verifying communications with the headend For the diagnostics provided here indicators are in decimal notation unless otherwise noted
14. output connects the DCT2500 to an input on a TV VCR or other device A coaxial audio output to connect the DCT2500 to a digital home theater receiver or A V receiver A Toslink connector to connect the DCT2500 to a digital home theater receiver Optional Reserved for future use The Universal Serial Bus USB is used to connect to devices such as keyboards joysticks scanners disk storage PCs printers and digital cameras if supported Optional A stereo mini phone connector connecting the optional Infrared IR Blaster attachment for the DCT2500 RJ 11 telephone modem output to connect to the telephone line for systems using telco return Optional DCT2500 Installation Manual 24 Overview Options The following options enable you to meet individual subscriber needs Figure 2 3 Options available for the DCT2500 DCT2500 99292 L DIGITAL 05950 9 DATA PHONE DII IR rs ON g raa 2 VIDEO DIGITAL 4A MAX pes E E ss cano s00W MAX 4 5 6 Table 2 3 Options Key Option Name Function 1 S VIDEO An S Video connector for sending high quality video to external devices high end VCR or TV that accept 2g S Video 2 AIB In Used in a dual cable system to receive both cables verify the location of the A and B connectors on the In module 3 RF Bypass Enables the cable sign
15. the office following the instructions provided with each module Verify that you have 75 ohm coaxial cables with F type connectors and RCA baseband phono type cables Determine if you are connecting the DCT2500 to a standard TV or a composite baseband monitor Place the DCT2500 on a smooth flat surface and remove any obstructions that could interfere with the free flow of air over under or around it Advise the subscriber not to place anything on top of the unit Installing the DCT2500 To install the DCT2500 1 Determine if you are connecting the DCT2500 to a conventional TV or to a monitor To install the video connection For a conventional TV use a 75 ohm coaxial cable with F type connectors Fora monitor use an RCA phono cable to connect the VIDEO connector to the monitor 2 Locate the cabling diagram that most closely matches the subscriber s configuration requirement 3 Connect the cables as illustrated in the diagram 4 Perform the basic operational check in this section after the DCT2500 is installed 5 Ifyou are using the Telco return option connect the DCT2500 to the subscriber s phone line DCT2500 Installation Manual 3 2 Installation Standard Cabling Diagram The DCT2500 outputs on channel 8 or 4 depending the configuration from the addressable controller Figure 3 1 Standard cabling to a TV using RF connectors
16. 14 Street Brownsville TX 78521 DCT2500 Installation Manual Section 2 This section provides illustrations and tables showing the controls displays and connectors Before you begin to install the DCT2500 familiarize yourself with its controls and displays Front Panel The front panel contains selection keys tuning keys various displays and the power switch These controls provide minimum yet functional capability if the remote control is lost or temporarily out of service Functions requiring a numeric entry are not available without a remote control Figure 2 1 Front panel REMOTE Q MOTOROLA 090 o Table 2 1 Front panel controls and LEDs Key Feature Function 1 Q Moves the cursor in menus and electronic program guide EPG screens OOO Q 2 MESSAGES Q Lights to indicate that a message is present 3 ONO Lights when the unit is turned on 4 e 5 DH Displays current channel number or time of day 5 REMOTE Flashes when a signal is received from the remote control 6 O Changes the channel up and down CHANNEL DCT2500 Installation Manual 2 2 Overview Key Feature Function 7 Selects menu options Pay Per View PPV events and tunes channels from the EPG 00O 8 Turns the DCT2500 on and off 9 Q Displays the main menu 10 Q Displays current channel and program information 11 Q Displays the EPG Rear Pan
17. All signal level and quality indicators are on a 0 to 10096 scale unless otherwise noted All screens self refresh at a minimum rate of once every five seconds All sample displays are illustrative actual data will differ from the examples The screens are available for V1 08 code and higher DCT2500 Installation Manual 2 Diagnostics Using Diagnostics operate the set top use the Motorola universal remote control access and navigate the diagnostic mode 1 Press POWER on the remote control to turn on the set top 2 Wait five seconds and then press POWER again to turn off the set top enable diagnostic mode press SELECT OK on the remote control within two seconds after powering off The DIAGNOSTICS main menu is displayed on the OSD DIAGNOSTICS 01 GENERAL STATUS 02 OOB STATUS 03 IN BAND STATUS 04 AUDIO VIDEO STATUS 05 UNIT ADDRESS 06 FIRMWARE VERSION 07 CURRENT CHANNEL STATUS 08 RENEWABLE SECURITY 09 UPSTREAM MODEM 10 APP CODE MODULES TI MEMORY CONFIG 12 INTERACTIVE INFO 13 MAC FREQUENCY TABLE 14 CONTROL CHANNELS 15 MESSAGE TYPES 16 IN BAND PAT 17 IN BAND PMT 18 TASK STATUS 19 USB STATUS 20 IB MCA STATUS 21 KEYBOARD LED 4 Use the CHANNEL keys on the remote control to select the desired diagnostic 5 Press CURSOR lt CURSOR gt SELECT or ENTER to run the selected diagnostic 6 To exit the diagnostic mode press POWER on the remote control The set to
18. C yes LE R SWITCHED 105 125V 60Hz o 4A MAX p e PASS CARD 500W MAX VCR Remove the adhesive tape cover from the mounting bracket Position the IR receiver off center of the VCR receiver and then press firmly attaching the mounting bracket on the VCR Be careful to route the wire so that it does not prevent loading videotapes Checking the Installation The IR Blaster is now located near the receiver and the VCR can be controlled through the DCT2500 As a final check operate the VCR using the remote control from various positions in the room If the IR Blaster 15 obstructing the IR receiver on the VCR move it slightly DCT2500 Installation Manual 5 Troubleshooting This section provides information to help you quickly detect isolate and resolve errors that might occur when using the DCT2500 If you need assistance call the TRC Inside the U S 1 888 944 HELP 1 888 944 4357 Outside the U S 1 215 323 0044 Table 5 1 lists possible problems and solutions Table 5 1 Troubleshooting guidelines Problem Possible Solution No power to the Check the power outlet for AC power DCT2500 Be sure the TV is tuned to the output channel of the DCT2500 channel 3 or 4 Verify that cable connections are correct from the TV set or monitor to the DCT2500 Check that the power cord is properly plugged into the
19. EMM The set top received a Provider ID change and is searching OOB frequencies for the new ID FIX The set top has been commanded to attempt to lock onto a frequency SRCH The set top at some point had a valid Provider ID on the OOB frequency and is attempting to re acquire it The current out of band frequency The last known carrier OOB frequency that had correct Provider ID The ID of the provider of the Entitlement Management Message DCT2500 Installation Manual Diagnostics A 7 Selecting the OOB Frequency To select the OOB frequency 1 From the OOB STATUS diagnostic press the MENU button to enter the frequency selection mode The OSD displays a new MANUAL FREQ line at the bottom of the screen indicating the LKC frequency Press the MENU key a second time to exit the frequency change mode Or Press the UP DOWN channel or cursor keys to scroll through the frequencies to locate the desired OOB frequency The frequency selection appears on the MANUAL FREQ line of the OSD The first frequency to display is 75 25 The system scrolls through each frequency until it reaches the last 103 75 and then scrolls back to the beginning This diagnostic scrolls through the OOB frequencies in the following order 75 25 MHz 104 20 MHz 72 75 MHz 92 25 MHz 98 25 MHz 107 25 MHz 107 40 MHz 110 25 MHz 116 25 MHz 103 75 MHz Press SELECT search for the OOB frequency On the OSD the MANUAL FRE
20. EMM stream The indicator is clear when entering this diagnostic The following variables can display Blank No data received Data received Indicates whether the digital in band receiver is locked to the carrier with the following variables YES Carrier locked NO Carrier unlocked Analog Analog channel Indicates a program clock reference lock with the current digital data stream Displays an estimate in dB of the carrier signal to noise ratio SNR This estimate is based on the QAM cluster variance which is proportional to the SNR ssss can be GOOD Good signal FAIR Marginal signal level check the signal POOR Unusable signal Displays the following variables Analog Analog channel QAM 64 Digital channel QAM 256 DCT2500 Installation Manual Diagnostics A 9 Field Short Term Error Count Long Term Error Count Tuned Frequency Description The FEC errors maximum count of 65535 at 5 second intervals The Short Term Error Count is cleared after polling The accumulation of the Short Term Error Count maximum count of 65535 The Long Term Error Count is cleared every 24 hours The actual frequency the tuner is programmed Carrier Definition Frequency 1 75 MHz d 04 Audio Video Status This diagnostic displays the audio and video status for the tuned channel AUDIO VIDEO STATUS ADP Lock YES Audio Mode STEREO Audio SPDIF 2 0 LFE O VP Lock YES MPEG Method MUTE BLACK The
21. Installation Figure 3 10 shows connecting the DCT2500 to a stereo to enable the TV to play through the stereo Audio loop through connectors on the VCR Audio output ports on the TV monitor Figure 3 10 Audio on VCR audio output on TV DCT2500 em OO o9 EN T DIGITAL zii Qu P re SWITCHED 000p G ol z E 60Hz VIDEO pi E 4A MAX c TV PASS CARD 500W MAX Either or Du 2 00 NETS AUDIO CABLE IN PED MEO or TV STEREO The S Video connector is part of the Home Theatre option and is not included on all DCT2500s When connecting the video path connect either the baseband composite video or S video to the input device you plan to use Do not connect both the baseband composite video and S video Some electronic equipment will not support both video inputs simultaneously DCT2500 Installation Manual Installation 3 11 Home Theater Receiver Cabling Diagram Figures 3 11 and 3 12 show cabling for digital audio output The DIGITAL AUDIO COAX and DIGITAL AUDIO OPTICAL connectors provide the same functionality Figure 3 11 Connections to a home theater receiver using DIGITAL AUDIO COAX DCT2500 Loo RR L
22. Installation Manual Digital Consumer intelligence everywhere Terminal MOTOROLA RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER OR BACK NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL Graphical symbols and supplement warning marking locations on the bottom of the appliance This symbol indicates that dangerous voltage levels are present within the equipment These voltages are not insulated and may be of sufficient strength to cause serious bodily injury when touched The symbol may also appear on schematics This symbol calls attention to a critical procedure or means refer to the instruction manual for opening or service information Only qualified service personnel are to install or service the equipment The symbol may also appear in text and on schematics WARNING TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE CAUTION TO PREVENT ELECTRICAL SHOCK DO NOT USE THIS PLUG WITH AN EXTENSION CORD RECEPTACLE OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE FCC Compliance Federal Communications Commission Radio and Television Interface Statement for a Class B Device This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designe
23. Q line of text clears the HUNT MODE displays FIX to indicate the fixed frequency search and the CUR FREQ field changes to the frequency selected to search If the frequency is found with the proper EMM Provider ID the OSD LKC field changes to display the new frequency If after 40 seconds the frequency search is not successful the set top performs a warm reset and returns to the last known carrier frequency To abort a search without waiting the 40 seconds press POWER to cause a warm reset DCT2500 Installation Manual 8 Diagnostics d 03 In band Status The in band diagnostics display for the last attempted channel tune If a digital carrier is not present the diagnostics indicate the carrier lock 18 analog When the carrier lock is analog all fields for digital other than a carrier lock channel are blank IN BAND DIAGNOSTIC DATA EMM DATA CARRIER LOCK PCR LOCK SNR MODULATION MODE SHORT TERM ERROR COUNT LONG TERM ERROR COUNT TUNED FREQ ssss QAM 64 0000 9999 543 000 The In band Status fields are Field Data Activity Indicator EMM Data Indicator Carrier Lock PCR Lock SNR Modulation Mode Description Lights when the set top is receiving data on the in band channels for all packet processors regardless of which stream they are monitoring The following variables can display Blank No data received Data received Lights when the set top is receiving a message on the
24. T LA OR SO INIT STOPPED RUN WAIT DC OR C RUNNING RUN STOPPED or INVALID The MAC Abort Counter increments every time the MAC layer reaches the Cell Abort Count limit The MAC Abort Counter is reset by the successful upstream transmission of a cell for example when an ACK is received by the set top Not implemented Not implemented The Socket Port State can be UNUSED OPENED READY RECVING or SENDING d 13 MAC Frequency Table The set top uses a range of frequencies set by the host for upstream communications The MAC Frequency Table displays your frequency and signal power MAC FREQUENCY TABLE FREO POWER The MAC Frequency Table fields are Field Frequency Power Description The frequency in Hz for an upstream channel The power level in dBmV used on a particular upstream channel to send data to the RPD DCT2500 Installation Manual 20 Diagnostics d 14 Control Channels This diagnostic lists channels band types PIDs and counts Control Channel Info CHN BAND PID Cnt Ovfl Err 0 INB 0000 T 0 0 1 INB 00A9 2198 0 0 8 OOB 0777 15207 1 0 d 15 Message Types This diagnostic lists message types IDs and counts MESSAGE TYPES hex data Msg Id Cnt Msg Id 0 216 9 1 2 89 15 Cnt The Message Types fields are Field Description Msg The message type Id The low order byte of the Connection ID Cnt The number of messages received d
25. US 1 ID 0 0004 0X00 CH 204 TUNED FREO 543 000 DCT2500 Installation Manual A 12 Diagnostics The Current Channel Status fields are Field Type Status Connected Preview Purchasable Purchased CH Tuned Frequency Description Indicates whether the current channel is analog or digital Indicates the channel type Indicates whether the set top is connected Indicates whether the program is in the free preview state YES or NO Indicates whether the current or next program can be purchased YES or NO Indicates whether the current or next program has been bought YES or NO Indicates the channel currently tuned when the OSD appeared The actual programmed tuner frequency Carrier Definition Frequency 1 75 MHz The EPOCH Number and Type Authorization Service Status and ID are for Motorola use only The variables aaa bb and ddd are aaa bb ccccc ddd For analog it is blank For digital aaa can be ENC encrypted UNE unencrypted The current epoch authorization reason in the current epoch auth reason field hexadecimal 00 missing program re key 01 missing working key epoch message 02 missing event blackout message 03 missing category rekey 04 old category sequence in program rekey message 10 program bought 11 program bought without taping 12 subscribed with taping 13 subscribed without taping 14 subscribed with taping purchasable 15 IPPV with taping
26. al to bypass the DCT2500 and directly to TV or VOR 4 Optical A Toslink connector to connect the DCT2500 to a OPTICAL digital home theater receiver 1 5 USB USB USB is used to connect to devices such as keyboards EJ joysticks scanners disk storage PCs printers and digital cameras if supported DCT2500 Installation Manual Overview 2 5 Key Option Name Function 6 PHONE PHONE RJ 11 telephone modem output to connect to the telephone line for systems using telco return Bia Audio Output Modes The DCT2500 includes utilities that enable you to select and adjust its DIGITAL AUDIO coaxial or optical or AUDIO OUT RCA style outputs If the EPG takes advantage of these utilities it provides menu choices to select and optimize the audio output and compression modes For more information about audio output mode configuration refer to the EPG user manual DCT2500 Installation Manual Section 3 Installation This section provides installation and cabling instructions To complete the installation you must Connect the cables Supply power to equipment Download configuration information and software Run operational check and diagnostics Before You Begin Before you begin review the installation instructions gather the required items and complete the following tasks Determine if the subscriber requirements include an In or RF Bypass module You can install these options before leaving
27. code is displayed and LEDs on the unit flash as described in Error Codes E 00 means there is no error The state of the set top is connected or disconnected The connected state of the Set top is set by a DCT operations connect or disconnect message The OSD displays DISCONNECTED when the set top is in the disconnected state and CONNECTED when it is in the connected state A 16 bit hexadecimal number used to differentiate between digital platform images in the field It is also called the ROM ID A hexadecimal number that indicates the set top manufacturer and product family A hexadecimal number that indicates the set top model The Remod Channel number can be 3 or 4 NA systems The output port configuration displays the configuration of the set top output or re modulated remod port The output port remod port is the interface from the set top to the subscriber TV The time zone offset in minutes relative to GMT The daylight savings entry time The daylight savings exit time The current time Diagnostics A 5 Error Codes The front panel of the DCT2500 displays error codes when error conditions occur The errors causes and remedies are Code E 00 E 01 E 02 E 03 E 04 E 07 E 08 E 09 E 10 E 11 E 12 E 13 E 14 E 15 E 16 E 17 OSD NO ERROR NOT CONNECTED PWR CYCLE DRAM DPSRAM ROM BATTERY SERIALNO INVALID UNIT ADDRESS POST ERROR BOOT STARTUP TSI INVALID
28. d to provide reasonable protection against harmful interference in the residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If the equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Increase the separation between the equipment and the affected receiver Connect the equipment on a circuit different from the one the receiver is on Ensure that the cover plate for the security card is secured and tight Changes or modification not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Declaration of Conformity According to 47 CFR Parts 2 and 15 for Class B Personal Computers and Peripherals and or CPU Boards and Power Supplies used with Class B Personal Computers Motorola Inc 6450 Sequence Drive San Diego CA 92121 1 800 225 9446 declares under sole responsibility that the product identifies with 47 CFR Part 2 and 15 of the FCC Rules as a Class B digital device Each product marketed is identical to the representative unit tested and founded to be compl
29. e stamp fields display N A If the set top has received a poll request set top but its system time has not yet been initialized the time stamp field displays NOT AVAILABLE Indicates the sequence number of the last poll acknowledge received by the set top The time stamp of the last poll acknowledge is displayed under LAST POLL ACK If the set top has received no poll acknowledge the sequence number time stamp fields display N A If the set top has received a poll acknowledge but its system time has not yet been initialized the time stamp field displays NOT AVAILABLE DCT2500 Installation Manual Diagnostics A 15 Telephone Modem STARFONE Diagnostics TELEPHONE MODEM TYPE STARFONE 14 4K PARAMETERS VALID BAUD RATE 300 DATA FRMT 8 EVEN PHONE NUMBERS 1 3435556666 2 3435556667 LAST POLL REQ 170 6 15 2001 20 49 33 LAST POLL ACK 170 6 15 2001 20 49 33 BUSY COUNT 7 0 NO ANSWER COUNT 0 LOST CARRIER COUNT 0 CARRIER STATUS HANGUP NORMAL The Telephone Modem fields are Field Type Parameters Baud rate Data Frmt Phone Numbers Last Poll Req Last Poll Ack Description Displays the modem type and speed The telephone parameter status NOT SET VALID or SET Displays the modem baud rate 300 Displays the modem protocol Displays the numbers that the modem will dial Displays the sequence number of the last poll request received by the set top The time of the las
30. ed in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time MOTOROLA and the Stylized M Logo are registered in the US Patent amp Trademark Office STARVUE and STARFONE are registered trademarks of Motorola Inc Manufactured under license from Dolby Laboratories Dolby and the double D symbol are registered trademarks of Dolby Laboratories All other product or service names are the property of their respective owners Contents Section 1 Introduction Features Options and Interfaces 1 1 Usitig This Manual sie DC 1 2 Related Documentation 1 2 Document Conventions 1 3 TN TIR NE 1 3 Calling A 13
31. el The rear panel contains a switched power outlet and connectors for video audio RF cabling data output and the IR Blaster Figure 2 2 Rear panel R AUDIO A Lm a PHONE Ee tns 99 g C i ame m TV PASS CARD SO0W MAX 7 8 9 1011 12 13 14 15 16 Table 2 2 Rear panel features Key Item Function 1 A coaxial input that is connected to the TO RF IN RF IN 2 A coaxial input that directs the cable signal to other connections on the REIN DCT2500 DCT2500 Installation Manual Overview 2 3 Key 10 11 12 13 14 15 16 Function Right left RCA stereo outputs connect the DCT2500 to the TV The audio output to the TV is volume controlled Right left RCA stereo outputs connect the DCT2500 to the VCR The audio output to the VCR is line level A high speed serial interface for connecting an optional external high definition TV decoder do not connect the PC to this interface This is a two plug AC power connector The bottom plug is an input for the AC power The top plug is a switched power outlet for another device such as a TV or VCR into A coaxial output to connect the DCT2500 to the TV or VCR A coaxial input for the incoming signal from the wall outlet An S Video connector for sending high quality video to external devices high end VCR or TV that accept S Video Optional This RCA video
32. er time out Phone ringing Carrier loss Line in use Errors data User line request Parameters invalid o Data timeout Communication protocol fault PPV status indicator OSD Mode ENABLED IPPV enabled UNSENT This set top contains unsent IPPV transactions DISABLED IPPV disabled DCT2500 Installation Manual Diagnostics A 17 d 10 Application APP Code Modules This diagnostic displays the downloaded code modules This can be a multi page display Press SELECT to display additional pages sample OSD screen for a set top containing ROM 18 APP CODE MODULES MODULE VER STATUS ID 050 0109 1 09 ENABLED 0001 Appl 02 00 DOWNLD 07DA The APP Code Modules fields are Field Description Module The object name Version The object version Status The STATUS modes available are LOADING DELETED ENABLING ENABLED DSABLNG DISABLD DELETNG POSTPND ENNORUN DISNORUN ID The object ApplD DCT2500 Installation Manual 18 Diagnostics d 11 Memory Status This diagnostic displays the memory status The format depends on the installed memory types MEMORY STATUS EEPROM VER NO 00 00 PLATFORM APPLICATION NVMEM 236k 20k DRAM 8192K 8192K CODE DATA FLASH 1024K 1024K The Memory Status fields are Field Description EEPROM Ver No The EEPROM version never used should always be 00 00 Platform Indicates sizes of
33. faces The Motorola DCT2500 offers the following standard features 54 to 860 MHz integrated tuner Integrated RF return using built in STARVUE II module RF and baseband audio video ports IR Blaster port Switched accessory outlet RS 232 serial data port provides a high speed serial data interface Coaxial digital audio output Optional features include Expanded memory STARFONE II 14 4 kbps Telco return A B In switch Bypass switch IR Blaster cable S Video output TOSlink optical digital audio output USB port Analog descrambling DCT2500 Installation Manual 1 2 Introduction Figure 1 1 illustrates front and rear views of the DCT2500 Figure 1 1 Front and rear views MOTOROLA 9 t E 5 S 2 oor nemi MER PHONE OF 0O a i Er DIGITAL d TVPASS CARD 500W MAX Using This Manual This manual provides instructions to install and configure a DCT2500 Section 1 Introduction provides a product description a list of related documentation the technical helpline telephone number and the repair return procedure Section 2 Overview describes the DCT2500 and provides an overview of its use This section also identifies the front panel displays and switches and describes the rear panel features Section 3 Installation provides instructions on how to install the DCT2500 in a subscriber location and perform opera
34. i AMO p GO 99292 1 OE x DIGITAL 05962 i TO VCR e O dun SUE e IR i Cyr 6 fasene SWITCHED 105 125 On te M 60Hz a VIDE g DIGITAL 4A MAX Ano CS PASS CARD SHOW MAX Home theater receiver Monitor out SVideo Video CABLE IN CABLE OUT VIDEO SVIDEO IN N DCT2500 Installation Manual 3 12 Installation Figure 3 12 Connections to a home theater receiver using DIGITAL AUDIO OPTICAL DCT2500 pus E 1 i Q 0 0 1 i ib 9 1 DIGITAL 06962 1 5 H DATA PHONE gf R SWITCHED e O 105 1251 GO aul TV PASS CARD 500W MAX NCC cr 15 1L Either Home theater receiver Monitor 4 Video 1 Coaxial SVideo Video L1 1 1 Either gt arr S Video 0 SVIDEO IN Baseband Video SVIDEO VIDEO SVIDEO IN IN DCT2500 Installation Manual Installation 3 13 Operational Check The operational check tests the communication link between the remote control and the DCT2500 to verify the DCT2500 response to remote control commands Table 3 1 Operational check procedures Feature Testing Procedure Power on n Channel Selection Volume Contr
35. iant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47 CFR 2 909 Operation is subject to the following condition This device must accept any interference received including interference that may cause undesired operation The above named party is responsible for ensuring that the equipment complies with the standards of 47 CFR Paragraphs 15 107 to 15 109 FCC Part 68 Statement This equipment complies with part 68 of the FCC rules On the rear panel of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for the equipment If requested this information must be provided to the telephone company The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jack RJC An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is desig
36. ie e LI Either 5 2 00 5 IN TV The S Video connector is part of the Home Theatre option and is not included on all DCT2500s When connecting the video path connect either the baseband composite video or S video to the input device you plan to use Do not connect both the baseband composite video and S video Some electronic equipment will not support both video inputs simultaneously DCT2500 Installation Manual Installation 3 9 Stereo Cabling Diagram Baseband This audio configuration does not provide for a TV playing through the stereo Figure 3 9 Connecting the DCT2500 to a stereo using the audio connectors on the VCR DCT2500 PHONE OO 9 Yr N AUDIO RF IN AL e Li E 95 eC 5 105 125V Either or lt amp VIDEO S VIDEO TV PASS CARD wu i C E o o CABLE IN S VIDEO VIDEO IN IN TV STEREO The S Video connector is part of the Home Theatre option and is not included on all DCT2500s When connecting the video path connect either the baseband composite video or S video to the input device you plan to use Do not connect both the baseband composite video and S video Some electronic equipment will not support both video inputs simultaneously DCT2500 Installation Manual 3 10
37. n Indicates the version of renewable security being used DCT2500 Installation Manual 14 Diagnostics d 09 Upstream Diagnostics This diagnostic shows the upstream status and operating parameters They differ depending on whether the STARVUE II RF return or the optional telephone modem return is in use RF Return STARVUE Il Diagnostics STARVUE II DIAGNOSTICS STATUS DISABLED FREQUENCY 23 000 MHz LEVEL 39 LPPV DISABLED LAST POLL REO 170 6 15 2001 20 49 33 LAST POLL ACK 170 6 15 2001 20 49 33 The STARVUE II Diagnostic fields are Field Status Frequency Level IPPV Last Poll Req Last Poll Ack Description Indicates the transmitter status with the following variables 5 Idle t Transmitting The transmitting frequency The approximate power value of the STARVUE II transmitter in dBmV The difference between the power value on the diagnostic screen and the actual power of the STARVUE II module may be 5 dBmV Indicates the Interactive Pay Per View status with the following variables ENABLED IPPV enabled UNSENT The set top contains unsent IPPV transactions The variable is the THE number of unsent transactions DISABLED IPPV disabled Indicates the sequence number of the last poll request received by the set top The time stamp of the last poll request is displayed under LAST POLL REQ If the set top has received poll request the sequence number and tim
38. ned to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant This equipment cannot be used on telephone company provided coin services Connection to Party Line Service is subject to state tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that the temporary discontinuance of services may be required If advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a compliant with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order to maintain uninterrupted service If the trouble is causing harm to the telephone system the telephone company may request that you remove the equipment from the network until the problem is resolved It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damaging the equipment by local lightning strikes and other electrical surges Canadian Compliance This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respects toutes les exigences d
39. ol Press POWER to turn the DCT2500 Turn the TV on and tune it to the DCT2500 output channel 3 or 4 Scan through the channels using the CHANNEL Y keys on the DCT2500 and the CHANNEL keys on the remote control Tune to several channels by entering the channel number with the numeric keys on the remote control Use the TV volume control to adjust the sound volume to a moderate level Press VOLUME on the remote control to increase the volume to its upper limit lowest level and to a comfortable level Press MUTE to turn the sound completely off Press MUTE again to restore the sound If the DCT2500 does not operate properly refer to Section 5 Troubleshooting DCT2500 Installation Manual Section 4 Adding the IR Blaster Option The IR Blaster provides control of the subscriber s VCR from the DCT2500 It consists of a low power infrared transmitter attached to a six foot cord and a mounting bracket The mounting bracket is a clear plastic holder with a pad of adhesive tape for installing the IR Blaster near the VCR IR receiver mini pin connector at the end of the cord connects the IR Blaster to the DCT2500 Figure 4 1 IR transmitter installed in mounting bracket Adhesive tape Mounting bracket Transmitter The IR Blaster is controlled by the interactive program application on the DCT2500 Not all applications support the optional IR Blaster The IR Blaster is automatically activated
40. ority or electrician as appropriate The Ringer Equivalence Number REN of this device is 0 4 The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5 The telephone connection arrangement is a CA11A Repairs If repair is necessary call the Motorola Repair Facility at 1 800 227 0450 for a Return for Service Authorization RSA number before sending the unit The RSA number must be prominently displayed on all equipment cartons Pack the unit securely enclose a note describing the exact problem and a copy of the invoice that verifies the warranty status Ship the unit PRE PAID to the following address Motorola Inc Attn RSA _ c o Rudolph Miles and Sons 2500 Courage Boulevard Brownsville TX 78521 NOTE TO CATV SYSTEM INSTALLER This reminder is provided to call CATV system installer s attention to Article 820 40 of the NEC that provides guidelines for proper grounding and in particular specifies that the cable ground shall be connected to the grounding system of the building as close as possible to the point of cable entry as practical Copyright O 2003 by Motorola Inc All rights reserved No part of this publication may be reproduc
41. p exits the diagnostic mode and powers off DCT2500 Installation Manual Diagnostics A 3 The complete list of remote control buttons you can use to navigate the diagnostics is Button POWER CH CUR CURSOR UP CH CUR CURSOR DOWN CURSOR RIGHT CURSOR LEFT SELECT ENTER GUIDE MENU INFO Function using the diagnostics main menu Exits diagnostic mode and enters OFF state Moves the cursor up Moves the cursor down Runs the selected diagnostic None None None d 01 General Status This diagnostic displays the error code and description purchase count and other information Function using a diagnostic Exits diagnostic mode and enters OFF state Displays the DIAGNOSTICS main menu Displays the DIAGNOSTICS main menu Displays the DIAGNOSTICS main menu None None None DCT2500 STATUS ERROR NO ERROR PURCHASES Platform ID Family ID Model ID TUNER Remod Channel Time Zone hhhhhhhh DS Entry Time 1 1 1999 DS Exit Time 1 1 1999 Current GPS Time 1 1 1999 0x0060 0x0000 Ox008F V860DL MMMM min 00 00 GMT 00 00 GMT 00 00 GMT DCT2500 Installation Manual 4 Diagnostics The General Status fields are Field Error Codes Connected State Platform ID Family ID Model ID Remod Channel Time Zone DS Entry Time DS Exit Time Current GPS Time DCT2500 Installation Manual Description When there is a problem the error
42. r on the on screen display DCT2500 Installation Manual 6 Diagnostics V860DLd 02 Out of Band Diagnostic This diagnostic indicates the status of the out of band control channel OOB DIAGNOSTIC DATA SNR 23 dB GOOD EMM DATA CARRIER LOCK YES COUNT 1 None CUR FREQ LKC EMM PRVDR ID 0x0001 The OOB Diagnostic fields are Field Data EMM Data Carrier Lock Hunt Mode CUR Freq LKC EMM Provider ID Description The OSD indicates with a that data has been received The indicators cover all packet processors regardless of which stream they are monitoring and are cleared when you enter the diagnostic Indicates whether the set top is receiving a message on the EMM stream with the following variables Blank No data received Data received The set top can receive only six PIDs at once Data on PIDs can be present on the out of band multiplex that the set top is not receiving The CARRIER LOCK is reset to 1 after an initialization from the DAC 6000 or a power cycle Each time the set top detects a drop in OOB connectivity the counter increments The following Carrier Lock variables can display YES Carrier locked NO Carrier unlocked The state of OOB stream acquisition The Hunt Mode can be None The set top is locked to an carrier RR Round set top is searching OOB frequencies trying to find an EMM Provider of Robin 0 or 1
43. s and three check digits The network address in decimal format 13 address digits and three check digits The TV Passcard Address in decimal format 13 address digits and three check digits The Multicast 16 address numbers change to display the values for each data stream in TCP IP decimal byte form Here is a list of Multicast 16 addresses EMM SCC DWLD DATA POLL This value represents the health of the set top and should be OxFF If it is not OxFF see the Troubleshooting section for more information DCT2500 Installation Manual Diagnostics A 11 d 06 Firmware Version This diagnostic displays the Dena firmware version or revision number Build date and time TSODA firmware version number CAMEL CMLBK firmware version number always 0000 The BOOT is the lowest firmware code level that can be used on the DCT2500 FIRMWARE VERSION 1 09 BOOT 1 06 Jun 9 2003 10 40 21 TSODA t16 CMLBK 0000 d 07 Current Channel Status This diagnostic displays the status of the last attempted tune on the in band tuner It shows channel type analog digital acquisition state purchasable indicator preview indicator parental control status and mute status CURRENT CHANNEL STATUS TYPE DIGITAL aaa bb STATUS CCCCC CONNECTED ddd PREVIEW NO CURR NEXT PURCHASABLE NO PURCHASED NO 1 EPOCH TYPE AUTH SERVICE 0 STAT
44. seband and S Video Cabling Diagrams Connecting the DCT2500 using the baseband RCA type outputs enables the subscriber to experience stereo and Dolby Surround sound on digital channels when available Figure 3 7 Standard baseband audio and video outputs DCT2500 A JR w m RE RF IN rr or DIGITAL 02020 TOVCR AUDIO o9o90 NA S DATA PHONE alm IR x ze VIDEO DIGITAL 4A MAX o S VIDEO AUDIO oO rj TBI CARD 500W MAX m 7 H Either or 5 AUDIO NT O Tg AUDIO CABLEIN S VIDEO VIDEO OUT D xo Cor 2 R TV The S Video connector is part of the Home Theatre option and is not included on all DCT2500s When connecting the video path connect either the baseband composite video or S video to the input device you plan to use Do not connect both the baseband composite video and S video Some electronic equipment will not support both video inputs simultaneously DCT2500 Installation Manual 3 8 Installation Figure 3 8 illustrates the DCT2500 baseband audio and video outputs for connecting to a VCR Figure 3 8 Composite VCR cabling DCT2500 A ie Rel 9 OO z 2o Dm fi VIDEO UE
45. t poll request is displayed immediately below LAST POLL REQ If the set top received no poll request the sequence number and time stamp fields display N A If a poll request has been received by the set top but the system time of the set top has not yet been initialized the time stamp field displays Not available Displays the sequence number of the last poll acknowledge received by the set top The time stamp of the last poll acknowledge is displayed immediately below LAST POLL ACK If the set top received no poll acknowledge the sequence number and time stamp fields display N A If the set top received a poll acknowledge but its system time is not yet initialized the time stamp field displays NOT AVAILABLE DCT2500 Installation Manual 16 Diagnostics Field Description Busy Count Number of detected line busy errors during phone modem dialing No Answer Number of detected no answer errors during phone modem dialing Count Lost Carrier Number of detected carrier lost during modem transmission Count Carrier N A The following diagnostics display on the front panel LED only STARFONE transmitter status 1st Digit 2 Digit Meaning h On hook hang up code t Test for line available d Dialing A Waiting for answer R Communicating receiving T Communicating transmitting Communicating idle r Waiting for hang up code Hang up code Code Status Normal hang up A Answ
46. through the EPG Individual VCR codes are broadcast through the out of band data channel and are updated periodically as new codes are added Locating the IR Receiver on the VCR The IR receiver is not visible on some VCRs To locate the receiver 1 Obtain a piece of opaque material such as a 3 by 5 inch index card 2 Use the card to block areas of the VCR where the receiver might be located Turn the VCR on and off while pointing the remote control at the card blocking the VCR Be sure the remote control is close to the VCR to reduce reflections the receiver may pick up 3 Note the area where the VCR is unresponsive to the remote control This region contains the receiver and can be marked by loosely taping the index card to the area Because the IR Blaster radiates an area approximately 40 degrees wide it is not necessary to be precisely on target with the remote control Offset the location of the IR Blaster transmitters from the VCR receiver to reduce interference with operation of the VCR remote control DCT2500 Installation Manual 4 2 Adding the IR Blaster Option Installing the IR Blaster To install the IR Blaster 1 2 Fit the transmitter into the mounting bracket refer to Figure 4 1 Plug the mini phone connector into the IR jack on the rear panel of the DCT2500 rear panel refer to Figure 4 2 Figure 4 2 IR Blaster installed DCT2500 E AUDIO OUT m rs C
47. tional tests Section 4 Adding the IR Blaster Option provides instructions on how to install the IR Blaster option for controlling VCR recording through the DCT2500 Section 5 Troubleshooting provides guidelines for troubleshooting the equipment Appendix A Specifications provide the technical specifications for the DCT2500 Appendix B Diagnostics provide instructions on accessing and interpreting the built in diagnostics Abbreviations The Abbreviations and Acronyms list contains the full spelling of the short forms used in and this manual Acronyms Related Documentation Separate instruction manuals are available for associated components Although the DCT2500 User Guide may be useful it is not necessary to install or operate the basic DCT2500 if you have this manual DCT2500 Installation Manual Introduction 1 3 Document Conventions Before you begin working with this manual and using the DCT2500 familiarize yourself with the stylistic conventions used in this manual SMALL CAPS Denotes silk screening on the equipment typically representing front and rear panel controls input output I O connections and LEDs asterisk Indicates that several versions of the same model number exist and the information applies to all models when the information applies to a specific model the complete model number is given Italic type Used for emphasis Courier font Displayed text If You Need Help If you need assistance while
48. u R glement sur le mat riel brouilleur du Canada Industry Canada CS 03 Statement The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The department does not guarantee that the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions might not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunication company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Users should not attempt to make such connections themselves but should contact the appropriate electric inspection auth
49. working with the DCT2500 contact the Motorola Technical Response Center TRC Inside the U S 1 888 944 HELP 1 888 944 4357 Outside the U S 215 323 0044 Online http broadband motorola com noflash websupport html The TRC is open from 8 00 AM to 2 00 AM Eastern Time Monday through Friday and 10 00 AM to 5 00 PM Eastern Time Saturday When the TRC is closed emergency service only 15 available on a call back basis Web Support offers a searchable solutions database technical documentation and low priority issue creation tracking 24 hours per day 7 days per week Calling for Repairs If repair is necessary call the Motorola Repair Facility at 1 800 227 0450 for a Return for Service Authorization RSA number before sending the unit The RSA number must be prominently displayed on all equipment cartons The Repair Facility is open from 8 00 AM to 5 00 PM Central Time Monday through Friday When calling from outside the United States use the appropriate international access code and then dial 956 541 0600 to contact the Repair Facility When shipping equipment for repair follow these steps 1 the unit securely 2 Enclose a note describing the exact problem Complete and enclose the checklist provided with the unit 3 Enclose a copy of the invoice that verifies the warranty status 4 Ship the unit PREPAID to the following address Motorola Inc c o Rudolph Miles amp Son Inc Attn RSA 5964 E
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