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Operator Manual Tranax 1700

1. 2 7 7 27 S og Tranax 2008 Do Not Distribute 6 8 TRANAX Section 6 Customer Transactions Operator Manual 6 6 ERROR RECOVERY If an error occurs the following screen will be displayed To access the Operator Function menu press OUT OF SERVICE the following keys in order lt Cancel gt then lt Clear gt then lt Enter gt then 1 then 2 then 3 CALL ATTENDANT cote Verify the Error that has occurred through the fea ehhh ERROR CODE of the REPORT MENU in the OPERATOR FUNCTION menu and perform the corrective action then press the DEVICE INITIALIZE screen key Clear jammed notes or call your service personnel DEUCE OPERATOR INITIALIZE FUNCTION If the Error is not corrected after resetting contact your service personnel moos e oF Tranax 2008 Do Not Distribute 6 9 TRANAX Appendix A Error Codes Operator Manual APPENDIX A ERROR CODES ERROR ERROR DESCRIPTION CORRECTIVE ACTION CODES Unable to load a cassette Low Cash Reject Bin full Vault Door is open Receipt paper jam Receipt feed lever open Receipt paper empty Thermal printer is overheated Cash Dispenser detects bills prior to dispensing Card Swipe Error Receipt Printer feed lever open during operation Thermal printer is overheated during operation Receipt paper jam Receipt paper is empty Receipt paper is jamming during loading Receipt Printer cutter error Printer
2. 4 1 1 Opening the Security Door Turn the Security Cover key clockwise to open the Security Cover Use the Square key included with the machine To unlock the Dial or optional Electronic Lock see the manufacturers lock manual included in the open me first box for default combination and then refer to Section 4 1 6 for lock instructions Turn the security Door Handle counter clockwise then pull the security door to open 11000343 1 Tranax 2008 Do Not Distribute 4 1 TRANAX Section 4 Operation Operator Manual 4 1 2 Closing the Security Door With the security door handle turned counter clockwise close the security door and turn the security door handle clockwise until it is locked The electronic lock mechanism will lock itself once the T handle has returned to its vertical position Check the T handle to make sure the lock has locked itself With the security cover key turned clockwise close the security cover and urn the security cover key counter clockwise until locked Remove the key when it is locked 11000343 1 Tranax 2008 Do Not Distribute 4 2 TRANAX Section 4 Operation Operator Manual 4 1 3 Opening the top Bezel The upper bezel lock on the Tranax 1700 is located on the back side of the top of the machine Insert the Bezel key and turn it clockwise to open With the Front Panel key turned pull the Front Panel outward 11000343 1 Tranax 2008 Do Not Dis
3. Section 3 Programming Operator Manual 3 3 2 ISO 1 2 3 EN DISABLE The ISO Tracks are the three tracks available for the card swipe head to read The ATM is defaulted to only read from Track 2 This parameter should not be changed Changing the ISO tracks can cause the ATM to not read cards properly ISO 123 EN DISABLE Iso 1 DISABLE Iso 2 ENABLE Iso 3 DISABLE CANCEL TO RETURN 3 3 3 OPTIONAL LANGUAGES The Tranax 1700 ATM supports 3 on screen languages English French and Spanish The optional languages will display on the welcome screen then the customer will be prompted to choose a language to be used for the rest of that transaction NOTE The optional languages are displayed on screen only and do not print on the receipt or journal Receipts journals and operator menus are always in English To enable or disable a language simply press the button next to the language you wish to change ENGLISH EN SPANISH DIS FRENCH DIS CANCEL TO RETURN 11000343 1 Tranax 2008 Do Not Distribute 3 15 TRANAX Section 3 Programming Operator Manual 3 3 4 CHANGE PASSWORDS The ATM uses three passwords to provide security to the operator menu system These are Operator Service and Master e Operator Password allows access to basic menu structure e Service Password allows access to basic and diagnostic menus e Master Password allows access to all menus including setup parameters The operator passw
4. 2 REMOTE PHONE 1 This is the number the ATM will call if there is an out of service 0123456 7890123456 78901234 condition Press the button for NEXT CLEAR either number and enter the alpha ALL number for the computer you want the ATM to call Using the numbers on the keypad press the numbers of your phone number Press F7 OK on the LCD to set the number You can use the lt gt keys on the keypad to move back and forth to correct any mistakes or edit existing numbers MODEM SPEED This setting is used to match the modem of the ATM to the PC that will be interacting with it through TranRMS If your PC uses a 28 8 modem you may speed connection time by lowering the RMS modem speed to 19200 This may only be necessary for extreme cases or situations were connection is not possible due to poor quality phone lines If you are unable to connect to the ATM with your PC try lowering the speed to 1200 or 2400 and then move up from there Press the Modem speed button to toggle the choices Available speeds are 300 1200 2400 4800 9600 19200 38400 56000 RMS RING COUNT RMS Ring count will set the number of rings before the ATM will answer the phone This option is useful if you are sharing the phone line with a fax or other device which needs to answer the phone The downside to this is if something else is answering then the Remote Management Software RMS will not be able to connect unless that device is turned off
5. Section 4 Operation Operator Manual CASSETTE TOTAL CASSETTE TOTAL Start 02 03 2001 12 43 36 0270572001 11 13 52 124456 Today Terminal ahne CASSETTE F1 Maes Loaded Dispensed Rejected D D 0 1 or more D Remaining Value of each nate EHEH CASSETTE 2 ee Loaded Dispensed Rejected Remaining Value of each note TRIAL CASSETTE TOTAL TRIAL DAY TOTAL The Cassette Total function prints a report detailing the number of bills that have been loaded into the cassette and how many bills were dispensed either to the customer the reject bin or used during a dispenser test This report will show totals from the last time you ran a Cassette Total to the current date After the Cassette Total has been printed all the values will reset to zero NOTE Running a Cassette Total is the only way to clear the Settlement value back to zero bills After the Cassette Total has printed you will be prompted on the screen that the total has printed and to press the Enter key to return to the menu These reports are identical to pressing Day Total or Cassette Total the only difference being that they will not zero out the amounts This report is useful if you wish to know current Total statistics without closing them out To run these reports simply press the button and the report will print Press Enter when finished to return to the Settlement Menu NOTE Trial Day Total can be set to proce
6. To change the count press the RMS Ring Count button and then enter a number s from the main keypad 3 2 7 TRIAL DAY TOTAL Trial Day Total feature allows the ATM to complete a Day Total operation without actually closing out the machine at a predetermined time each day This is useful if you are doing accounting of your ATM on a day to day basis Your processor cuts off its transactions each day at a set time By enabling Trial Day Total at the same time your day s balance should match the host This information will appear as a journal record so you will need to access your journal to print or view the totals Your dealer or processor can provide you with the appropriate cut off time Trial Day Total Enables or Disables the function Set Logging Time Sets the time to activate Trial Day Total aoaaa oe gl Tranax 2008 Do Not Distribute 3 12 TRANAX Section 3 Programming Operator Manual 3 2 8 HOST PROCESSOR MODE Host Processor selection changes the communications protocol to specifically match your particular processor In most cases this is set at the factory when your machine is ordered however in the event that the machine needs to be reprogrammed for a new processor it may be necessary to change the processor mode To change the processor mode go to the Customer Setup menu and press the Change Processor F8 button this will access the processor mode selection menu The choices for communications pr
7. master key CANCEL TO RETURN 11000343 1 Tranax 2008 Do Not Distribute C 1 TRANAX Appendix C TDES Key Installation Operator Manual 1 Select Key Mode The table below describes the format for each key mode 2 16 digit master keys entered as Part A and Part B 2 16 digit master keys entered as Part A and Part B a common key is entered and then a working key is downloaded from the host Dual Master Key 2 16 digit master keys entered as Part A and Part B with 10 digit unique serial number entered prior to each part Unique Key DES 2 32 digit master keys entered in 16 digit pieces Part A left and right and Part B left and right 2 32 digit master keys entered in 16 digit pieces Part A left and right and Part B left and right 10 digit unique serial number entered prior to each part Unique Key TDES 2 16 digit master keys entered as Part A and Part B with 2 additional 16 digit numbers entered as MAC Part A and Part B 2 16 digit master keys entered as Part A and Part B with Unique Key 2 additional 16 digit numbers entered as MAC Part A and MAC Part B 10 digit unique serial number entered prior to each part of the master key only 2 32 digit master keys entered in 16 digit pieces Part A left and right and Part B left and right with 2 TOES RAE additional 16 digit numbers entered as MAC Part A and Part B Unique Key modes use a unique 10 digit serial number tha
8. to be used and set the appropriate voltage on the power supply Default will be 115V The default setting should be 115V Step 2 Verify that the telephone line to be used for the ATM is in proper working order Tranax recommends the use of shielded CAT5 phone line in locations with close proximity to other appliances Open the security door and remove any shipping materials and note any warning or installation instructions See page 4 1 for assistance Use this key 2 included to open the top and bottom bezels Cassette key removable cassette Cassette key fixed cassette 11000343 1 Tranax 2008 Do Not Distribute 2 2 TRANAX Section 2 Installation Operator Manual Remove the cash cassette from the box removable cassette dispensers only Fill the cassette or cash drawer with the appropriate amount of notes and carefully place it in the Cash Dispensing Unit Place the appropriate denomination label on the front of the cassette See page 4 9 for instruction Before closing the vault thoroughly test the combination lock by locking and unlocking the lock several times It is much easier to diagnose potential lock problems before shutting the door Open the top of the ATM Place the receipt paper in the Receipt Printer The paper prints only on one side shiny side always check the roll when you install paper Place the roll so that the coated side shiny side will be facing up See page 4 12 for paper loading i
9. you will receive a FOO16 Error which will notify you that the master password has not been changed 11000343 1 Tranax 2008 Do Not Distribute 3 16 TRANAX Section 3 Programming Operator Manual 3 3 5 MODEM SETUP The Tranax 1700 series use a 56K modem The modem is preset at the factory for optimal use Changing these settings can cause your machine to not communicate or may slow communication speeds Do not make changes to the modem settings MODEM SETUP DIAL MODE DTMF MODEM SPEED 2400 SPEAKER OUT OFF INITIAL STRING AT amp F amp OG4 MS V227BR CANCEL TO RETURN DIAL MODE This selects between tone dialing and pulse dialing tone dialing recommended DTMF PULSE Tone dialing Pulse dialing MODEM SPEED This sets the speed at which the modem will begin communication with the host The default speed is 2400 Most processors are only using 2400 baud modems so setting this value higher may not increase modem performance Available settings 300 1200 2400 4800 9600 19200 38400 56000 SPEAKER OUT This will allow the modem to output its dial out and handshaking through the external speaker This is useful when testing the modem to hear if it s dialing properly Available setting OFF ON INITIAL STRING This is the command line that the modem uses to communicate This should not be changed from factory default Changing the modem string can cause communications problems Factory In
10. 1 11000343 1 Tranax 2008 Do Not Distribute 4 15 TRANAX Section 4 Operation Operator Manual Feed the paper over the bar behind the roll and under the spring loaded tension bar Slide the paper through the guides The paper will not feed until the machine is initialized powered on If the paper does not feed make sure the paper is all the way in the loading guide Also make sure the roller assembly is closed see below The roller assembly can be opened by pressing down on the green lever in front of the printer f isnt F sm ps es genial wane I KORE To close the roller assembly lift up on the rollers The roller assembly must be completely closed before the printer will operate Press up on the roller assembly rather than on the green lever to close When finished loading paper close the top bezel and remove the key 11000343 1 Tranax 2008 Do Not Distribute 4 16 TRANAX Section 4 Operation Operator Manual 4 3 SETTLEMENT MENU SETTLEMENT TRIAL one et DAY TOTAL CASSETTE TO TRIAL ARTE OTSE CASSETTE TOTAL CURRENT OF BILLS 1 O0 ADD CASSETTE 1 CANCEL TO RETURN Choose Settlement from the Operator Function menu This menu controls how many bills have been added to the ATM as well as generating Day total and Cassette total reports ADDING CASH Step 1 Press the Add Cassette button Step 2 Using the main keypad enter the number of bills added to th
11. Not Distribute 4 23 TRANAX Section 4 Operation Operator Manual 11000343 1 Tranax 2008 Do Not Distribute 4 24 TRANAX Section 5 Diagnostics Operator Manual SECTION 5 DIAGNOSTICS 5 1 DIAGNOSTICS MENU The ATM features built in diagnostics features to assist you in troubleshooting any problems that may develop Below is the main diagnostics menu DIAGNOSTICS 00000 RECEIPT ees 0 1 CASH MODEM AGING CLEAR I5ET COUNT lt CANCEL gt RETURN INITIALIZE This test will cause the ATM to run its Initialization test This is the same test performed automatically every time you power on the ATM If an error is detected it will appear under the Test Count on the screen To run the Initialization test press the Initialize button RECEIPT PRINTER This test will print a test receipt If the test is successful you should receive a receipt with three sets of sample characters for each time the test is run CASH DISPENSER This will test the ability of the cash dispenser to pull a note from one or both cassettes and send it to the reject bin You can choose from the first cassette second cassette or both cassettes at once NOTE You must have bills entered into Settlement before running this test 11000343 1 4 LN Tranax 2008 Do Not Distribute 5 1 TRAN lt Section 5 Diagnostics Operator Manual MODEM The modem test will allow you to enter a phone number into the machine and test dial To ru
12. Sensor check error Sensor check error Sensor check error Sensor check error Sensor check error Sensor check error Sensor check error Sensor check error Note jam at 3 cassette exit 3 cassette not inserted 3 cassette fails to pick up notes Modem initializing failure Reversal transaction failed Invalid transaction Invalid Amount Invalid Card Number Surcharge screen should have been displayed Operator Manual Same as C0047 the second cassette is likely empty Check for notes where the 3 cassette engages the dispenser Check for notes where the 3 cassette engages the dispenser Check rollers and sensors where notes would leave the 2 cassette Check for notes where the 4 cassette engages the dispenser Check for notes where the 4 cassette engages the dispenser Check rollers and sensors where notes would leave the 4 cassette Same as C0047 COO5B verify that there are notes in the 4 cassette Check cassette and verify that it s inserted properly Check for notes where the 2 cassette engages the dispenser Check double detect senor for note or obstruction A note seen at cassette exit sensors did not reach the double detect module Check for jammed notes Clear the note path before the reject gate Clear the note path before the reject gate Check the note path for jammed or diverted notes Check sensors from 5 to 2 3 Check for jammed notes between 2 3 sensors and
13. When you press day total the ATM will print a report showing transaction totals Starting from the last time a day total was done until now At the same time the 1700 will dial into the Host Processor and retrieve their totals for the same time period To the left is an example of a Day Total Report Once the report is printed the ATM will reset these values to 0 and begin recording from this point Amount of Surcharge One thing to keep in mind when doing a Day Total is that the Host or Processor cuts off their transactions at a certain time every day If you do a Day Total report before or after the processor has done their cut off you may see discrepancies between what the terminal had reported and what the host reports lt HOST TOTALS gt Count of withdrawal Count of Balance Count of Transfer Amount of Dispense To avoid this talk to your dealer and find the approximate cut off time for your processor Try to do your day totals at this same time Remember that if you do not match your processor the missing transaction s will usually appear on the next total If you are unable to do your Day Total at the same time each day you can program the machine to do a Trial Day Total automatically see section 3 2 7 After the Day Total has printed you will be prompted on the screen that the total has printed and to press the Enter key to return to the menu 11000343 1 Tranax 2008 Do Not Distribute 4 18
14. amount Customer Setup Set refresh timer Customer Setup Set Advertisement text Customer Setup Set Dispense limit Transaction Setup Valid Denomination are 10 20 50 100 Transaction Setup Check the Fast Cash amount Transaction Setup Check Master Key index verify checksum Host Setup 11000343 1 Tranax 2008 Do Not Distribute A 5 TRANAX Appendix A Error Codes ERROR CODES FOOOA FOOOB FOOOC FOOOD FOOOE FOOOF FOO10 FOO11 F0013 ERROR DESCRIPTION Master Key is empty Host Telephone Number is not set Error Retry timer is not set RMS Password is not set when RMS is enabled RMS phone number is not set when RMS send is enabled Terminal ID is not set Routing ID is not set Master Key Serial number is not set NVRAM Failure Serial Number not Set Master Password left at default 11000343 1 Tranax 2008 Do Not Distribute Operator Manual CORRECTIVE ACTION Check Master Key checksum reinject key Host Setup Set Host Telephone Number Host Setup Set Error retry time Host Setup Set RMS Password Host Setup Set RMS Phone number Host Setup Set Terminal ID number Host Setup Set Routing ID number Host Setup Set Master Key serial number Host Setup Fatal error defective memory chip Replace Mainboard Set Serial number in Operator Menu ATM will not go into service with the default master password The master pa
15. connection error Surcharge Cancel Exit sensor is not cleared Reject gate timing sensor not cleared Both reject gate and exit sensor not cleared Undefined Double detect sensor is not cleared 1 cassette inlet sensor not cleared Cassette exit sensor L R Remove and replace cassette Check the micro switch located on the inside left wall of the dispenser Replenish the cash If using less than 75 bills disable the Low Cash Warning in the Transaction Setup Menu Empty the Reject Bin If the bin is empty do a Day Total and then a Cassette Total If that doesn t help check AP BIOS and CDU ROM versions Check vault door switch located upper left corner check that black and white 2 wire connector is properly connected at rear of main board Bend switch forward to aid closing problems Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer Remove printer to locate difficult jams Close the feed lever on the printer Replenish the paper roll Contact manufacturer Remove any jammed bills from the dispenser This does not mean the card reader is bad Just records unsuccessful attempts at swiping cards Close the feed lever on the printer If problem is consistent then print head assembly may be defective Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of t
16. entered at a certain location Most processors are installed at index 0 or 1 The ATM will only use the key that the index is set to regardless of how many keys are installed To set the index simply press the button labeled Master Key Index and then enter the number you want it set to enter as a 2 digit number 00 01 02 10 11 etc press Enter when done Press Check Master Key to see a list of currently installed keys CHECK MASTER KEY This will show the list of available master keys and their appropriate checksums The checksum is a 4 digit number calculated from the two 16 digit numbers of your master key that provides a means to verify the master key is correct If after entering your Master Key this checksum does not match try reentering your master keys or contact the processor EDIT MASTER KEY This is where you enter your Master Keys provided by your processor After pressing Edit Master Key you will be prompted to enter an index where you want this key stored If you do not know which index to use contact your dealer or processor WARNING If you change the denomination from default all master keys will be erased If you intend on changing the denomination as part of your programming do so before entering any master keys 11000343 1 Tranax 2008 Do Not Distribute 3 7 TRANAX Section 3 Programming Operator Manual CHANGE PASSWORD This allows you to set each part of the Secure Mode Password As with the
17. from the Key Management menu to determine which part of the key has already been entered 11000343 1 Tranax 2008 Do Not Distribute C 3 TRANAX Appendix C TDES Key Installation 8 CHECK MASTER KEY EA5A ESS S S SS ONLY PARTI ONLY PART2 NOT USED CANCEL TO RETURN it UNIQUE KEY INDEX pied Operator Manual In this example we see that a complete key has been entered in Index 8 and that only Part A has been entered for Index 12 This would tell the second technician that they need to enter their key as Part B on index 12 Parti Part A Part2 Part B Once you have selected Part A or B you ll be prompted to enter a Key Index This index points to the location where the key will be stored There are 16 possible memory locations 0 15 available Unique master keys must be stored at location 12 and MAC keys at location 15 The interface will default the values for Unique and MAC keys regardless of what you enter Itis very important to remember that both parts of a key must be entered on the same index If you enter Part A on index 2 and Part B on index 3 the key will not be complete Use the Check Key function shown above to determine where your keys parts have been entered SERIAL NUM lt 12 gt INDEX aai SER I AL itai Date amp 0 5 2003 erial 23591 hen 85E R 8A4C 3D E130AB Left Part 4536 5A3C D349 AB27 Left Check Digit 81D3 Right Part 2352 6
18. the changing index the FOURTH time Step 4 Turn the dial to the RIGHT stopping when the second number is aligned with the changing index the THIRD time Step 5 Turn the dial to the LEFT stopping when the third number is aligned with the changing index the SECOND time Holding the dial in this position turn the changing key back to the LEFT or counter clockwise and remove it The new combination you have chosen is now set in the lock WARNING NEVER INSERT THE CHANGING KEY IN THE LOCK WHEN THE COVER IS REMOVED ALWAYS BE CERTAIN THAT THE WING OF THE CHANGING KEY IS ENTIRELY WITHIN THE LOCK BEFORE TURNING THE KEY IF AN ERROR HAS BEEN MADE IN SETTING A NEW COMBINATION WE SUGGEST THAT AN ACCREDITED LOCKSMITH BE CONTACTED uo 4 Tranax 2008 Do Not Distribute 4 6 TRANAX Section 4 Operation Operator Manual 4 1 6 Operating and Changing the Electronic Lock Before operating the lock or changing the combination READ THE INSTRUCTIONS THOROUGHLY See manufacturers lock manual included in the Open Me First Box The LA GARD LG Basic series electronic lock uses a touch key pad for all lock functions Power is supplied to the lock via a standard 9 volt Alkaline battery which contained within the external portion of the lock The lock will warn of low voltage by repeatedly beeping TO UNLOCK FROM DEFAULT COMBINATION Step 1 Press the default combination one button at a time see lock manual o
19. to test each sensor Blocking or moving a sensor while the menu is visible should change the value presented on the screen AGING The aging test is used at the factory to test machines prior to shipping and for quality control Selecting this test will cause the machine to perform all self tests for an unlimited amount of time 11000343 1 4 Tranax 2008 Do Not Distribute 5 2 TRAN Q Section 6 Customer Transactions Operator Manual SECTION 6 CUSTOMER TRANSACTIONS 6 1 OPENING PROCEDURES This section explains how to place your ATM in service Step 1 Open the front panel and turn the power on see page 4 1 Step 2 If there is no receipt paper load the receipt paper see page 4 12 Step 3 Open the security door and replenish the cash cassette see page 4 9 Step 4 Go into the OPERATOR FUNCTION mode and input the number of bills in the cash cassette See page 4 14 Step 5 Exit the OPERATOR FUNCTION MODE Step 6 After connecting to the processor the terminal will be ready for service Step 7 If the machine is not ready for service please check the following 1 Determine if the phone line is properly connected 2 Determine if all communication parameters are correct 3 If after doing the above steps the ATM is still not in service contact your service personnel 10003431 2 2 C COCOCOCO z Tranax 2008 Do Not Distribute 6 1 TRANAX Section 6 Customer Transactions Operator Manual 6 2 WI
20. vault and or replace the lock are at the expense of the ATM owner WHAT IS NOT COVERED Power cable and modem cable Key lock and key Plastic Bezels Software upgrade Receipt printer jam Note jam Forgotten password or combination of lock Any damages from misuse improper installation and vandalism Any damages from brown out or low power lightning or any other acts of God Your distributor dealer may offer an enhanced or extended warranty in addition to the original manufacturers one year warranty Once the manufacturers warranty has expired all claims for warranty service must be resolved directly between the distributor dealer and the ATM owner OBTAINING SERVICE If you have any problems or questions about your Tranax ATM your dealer or distributor is your primary contact for assistance service Your manufacturers warranty is provided through your dealer or distributor 11000343 1 4 Tranax 2008 Do Not Distribute 1 8 TRANAX Section 2 Installation Operator Manual SECTION 2 INSTALLATION 2 1 Tranax 1700 INSTALLATION 2 1 1 UNPACKING Once the ATM is unpackaged do not discard the packaging materials until you have verified any shipping damage claim Contact your distributor immediately if you see any shipping damage Verify the contents carefully with the packing list to be sure all items listed are included Notify your distributor of any shortages 2 1 2 PHYSICAL INSTALLATION To install the Tranax
21. 0 1 sensors Left measuring sensor A 6 7 Right measuring sensor B 6 7 Left gate timing sensor A 2 3 Right gate timing sensor B 2 3 Exit sensor 4 Double Detect 5 Left count sensor A 0 1 Right count sensor B 0 1 Check rollers and sensors where notes would leave the 3 cassette Check cassette and verify that it s inserted properly Similar to C0047 COO5B verify that there are notes in the cassette This error is reported from the host Check that programming is correct for this processor Check transaction with the processor Verify CDU functionality with diagnostics Verify phone connection Network denial code Network denial code Network denial code Network denial code 11000343 1 Tranax 2008 Do Not Distribute A 3 TRANAX Appendix A Error Codes ERROR DESCRIPTION Exceeds issuer withdrawal limit No credit account Insufficient funds No checking account No savings account Expired Card Invalid PIN Transaction not permitted card Transaction not permitted Terminal Exceed withdrawal limit Number of PIN tries exceeded No Account Invalid Date Cannot verify PIN Cannot verify PIN Bank unavailable System unavailable Transaction serial number mismatch Record format mismatch Routing ID mismatch Terminal ID mismatch Response type mismatch reversal Response type mismatch day close Response type mismatch Configuration R
22. 1 01 30 ATM It lists the errors by the CLEAR _ number of times they occurred PRINT J Sometimes your machine can go out of service and no error code is displayed usually with communications problems If this happens check the error summary as the code will be displayed here You can print these errors To the left is a sample of an error summary report HO ERROR CODE ka ka Sooo So ee ee D D Go oh a Pa La J jet j l CANCEL TO RETURN Press Clear to clear the report and start over This can be useful if you have a machine were multiple errors are occurring If you clear the error codes and then attempt a transaction if that transaction fails the error summary will only show those errors that occurred during that last transaction You can also print the error summary list by pressing the Print button STATISTICS This report keeps running averages of transaction information STATISTICS cluding WITHDRAWAL Tr DAY e Withdrawal Transactions per NON CASH Tr DAY day BALANCE Tr DAY e Non Cash withdrawals per day if enabled TRANSFER Tr DAY e Balance Transactions per day e Transfer Transactions per day e Notes Dispensed per day DISPENSE NOTES Tr e Surcharge amount collected per day DISPENSE NOTES DAY SURCHARGE AMOUNT DAY 00 Use the Enter key on the main ENTER PRINT CANCEL RETURN keypad to print Cancel to return to the reports menu 11000343 1 Tranax 2008 Do
23. 1700 ATM review the following steps Place the system on a flat surface The system has a tendency to tip over if the Surface is over 10 degrees Be careful when opening the top or bottom of the machine as it will be off balance Use the holes in the bottom of the vault to mark and drill the appropriate sized holes for the anchors you will be using Anchors are not included Tranax does not recommend a particular size or type of anchor as each installation is different however maximum anchor diameter is 1 2 Install the anchors into the ground according to the anchor bolts locate sheet 4 places See manufacturer s instructions for anchor installation Place the 1700 ATM on top of the anchors Open the Security cover with the key provided See page 4 1 for Opening and Closing instructions wopmea 9 Gg Tranax 2008 Do Not Distribute 2 1 TRANAX Section 2 Installation Operator Manual Using the supplied combination see lock manual for default combination open the security Door This combination should be changed as soon as possible Refer to page 4 5 dial or 4 7 electronic for instructions on opening or changing the lock Step 7 After the anchor nuts are in place according to the anchor holes on the bottom of the ATM secure the anchor bolts snugly Do not over tighten anchors as it may distort the vault and cause problems with the door linkage 2 1 3 HARDWARE SETUP Verify the power voltage 115 220V
24. 2008 Do Not Distribute 1 2 TRAN x4 Introduction Operator Manual 1 LCD amp Customer Keypad 2 Card Reader Slot 3 Receipt Printer Slot 4 Cash Tray 5 Front Panel 6 Front Panel Lock 7 Security Cover 8 Security Cover Lock 9 Security Door 10 Combination Lock 11000343 1 Tranax 2008 Do Not Distribute Component Location Security Door Handle Cash Dispensing Unit Receipt Printer Main Control Board Ear Phone Jack Power Supply Speaker ADA Board Card Reader TRANAX Introduction Operator Manual 1 2 2 LCD amp Customer Keypad Lighted Topper LCD Panel Function Keys Lighted Transaction Guidance Receipt Printer Card Reader Voice Guidance EPP Keypad Fig 3 LCD amp Customer Keypad LCD Screen Size 5 7 Mono Transreflective Color LCD Optional Resolution 320 x 240 QVGA Display Characters 40 x 15 Standard Characters 8 LCD Function Keys KEYPAD Certified VISA compliant EPP Encrypting Pin Pad 10 Alphanumeric 4 CANCEL CLEAR ENTER BLANK Keypads Voice Guidance Port Voice assisted operation available through the headphone jack on the front bezel 11000343 1 Tranax 2008 Do Not Distribute 1 4 TRANAX Introduction Operator Manual 1 2 3 Cash Dispensing Unit Cash Dispensing Unit Standard model TCDU CASH DISPENSING UNIT Dispensing Speed 2 5 notes second Capacity of 800 new notes fixed cassette Lockable Reject Bin
25. AD3 FICC 628A Right Check Digit 712A Single DES Encryption uses left part only 11000343 1 Tranax 2008 Do Not Distribute C 4 If entering a Unique key next you ll be prompted to enter the key serial number This 10 digit number is found on the paperwork containing your master key s If the number the processor has provided is less than 10 digits you ll need to add zeros to the beginning of the number to equal 10 digits In the example shown at left the serial number is 235913 This 6 digit number would be changed to 0000235913 to create 10 digits TRANAX Appendix C TDES Key Installation Operator Manual The next step is to enter the master key itself If you are using TDES you ll need to UNIQUE KEY INDEX enter the left portion first lt 12 gt After entering the key you ll be prompted to FNTER KEY A LEFT enter it a second time for verification CANCEL Date Stamp 05 15 2003 The 16 digit alpha numeric key is erial 235913 Digits L 95D1 R 8A4C 3D E130AB entered using the pin pad only eft Part 4536 5A3C D349 AB27 Right Part 2352 6AD3 FICC 628A Left Check Digit 81 Right Check Digit 712A Letters are entered by using the arrow Single DES Encryption uses left part only and function keys Use the pin pad layout below 7 A C EPP Encrypted Pin Pad Master Key Alpha Numeric Key Layout 11000343 1 Tranax 2008 Do Not Distribute C 5 TRANAX Appendix C TDES Key Installati
26. Alpha Alpha SIM 1 SIM 2 SIM 3 a Fig 2 Keypad Character Table 11000343 1 Tranax 2008 Do Not Distribute 3 4 TRANAX Section 3 Programming Operator Manual How to enter data with the keypad I The Keypad Character Table Fig 2 will appear on the bottom of the screen if keypad input is required Blank key on keypad toggles between alphabetic numeric or symbol mode Default is alphabetic mode The input field is defined as highlighted area In alphabetic mode the key toggles among the characters in the given column When key lt 1 gt is pressed once it is lt gt pressed twice it is lt Q gt pressed third time it is lt Z gt When the desired character is selected press lt ENTER gt 4 key move the cursor position in the alphabetic or numeric mode In the Table mode 4 key are used to select the character lt F2 gt key is used to clear the whole screen and returns the cursor to its initial position lt F8 gt key is used to ignore the changes and exit lt F7 gt key is used to save the current changes and exit 11000343 1 Tranax 2008 Do Not Distribute 3 5 TRANAX Section 3 Programming Operator Manual 3 2 HOST SETUP HOST SETUP CONNECT TIMER TELEPHONE NUMBER REMOTE MONITOR TERMINAL NUMBER ROUTING ID HEALTH CHECK MESSAGE TRIAL DAY TOTAL CANCEL TO RETURN The Host Setup menu provides access to the parameters necessary to connect the ATM to the proce
27. Double note detect module Optional dispensers include 1700 note removable cassette MCDU 11000343 1 Tranax 2008 Do Not Distribute Introduction Operator Manual 1 2 4 Receipt Printer Receipt Printer RECEIPT PRINTER Thermal line printer 36 characters line Semi automatic roll paper setting Motorized front push rollers PAPER SPECIFICATIONS One sided thermal paper Factory paper is thermal side out but either way will work 6 inch outside diameter roll 2 14 inch wide Core inside diameter 11 16 inch 21 weight paper thickness 11000343 1 Tranax 2008 Do Not Distribute 1 6 TRANAX Introduction Operator Manual 1 2 5 Main Control Board ARM based 32 bit CPU Modem 56 000 bps dial up modem standard Electronic Journal gt 10 000 transactions Battery back up for set up parameters NVRAM Real time clock 32MB RAM 1 2 6 Operating Environment POWER REQUIREMENTS 110 220 VAC 10 50 60 Hz 145 Watts POWER CONNECTIONS For warranty purposes the Tranax 1700 series ATM must be connected to a dedicated power circuit This circuit must consist of line neutral and ground leads connected directly to the power circuit breaker panel This circuit should not be Shared with any other equipment Use of a surge protector or uninterruptible power Supply is recommended PHONE LINE REQUIREMENTS The Tranax 1700 series ATM should be connected to a dedicated phone line This line must be a dire
28. MODE EN 7 SURCHARGE MODE DISABLE ENABLE SURCHARGE OWNER AMOUNT TRANAS AMOUNT 2 00 PERCENT 0 4 USE fuse GREATER CANCEL TO RETURN To set the surcharge parameters begin by entering the Surcharge Mode menu from the Customer Setup menu The bottom of the screen displays the current status of each surcharge parameter DISABLE ENABLE This button toggles the surcharge option on and Off AMOUNT PERCENT To set the surcharge amount press the amount button and type the dollar amount using the main keypad The decimal remains static just press the amount using the numbers on the keypad Percent The Tranax 1700 supports percentage surcharging assuming that the host processor does as well Press the Percent button and then enter a percentage of the withdrawal amount that you will surcharge Depending on what the percent value is calculated you can choose to charge the customer the Greater or Lesser amount compared to the Surcharge set in the Amount field 11000343 1 Tranax 2008 Do Not Distribute 3 23 TRANAX Section 3 Programming Operator Manual For example if you have Surcharge Amount set to 2 00 and Percent set to 5 and use the Greater amount If the customer withdraws 20 00 the 5 percent would be 1 However the customer would be charged the Greater amount of 2 00 If the customer withdraws 200 00 the 5 percent would be 10 which is greater than the S
29. N WIE V SIDE VIE VY NOTE FEEQ DIRE CTION _ _ _ INCORRECT LOADING CORRECT LOADING 11000343 1 Tranax 2008 Do Not Distribute 4 10 TRANAX Section 4 Operation Operator Manual 4 2 2 Emptying the Reject Bin Insert the key into the reject bin lock and turn to unlock Pry back on the plastic tabs at the base of the arrow stickers on each side of the reject bin Lift the reject bin lid With the reject bin open remove any notes and then close the top Turn the key to lock the reject bin in place 11000343 1 Tranax 2008 Do Not Distribute 4 11 TRANAX Section 4 Operation Operator Manual 4 2 3 Adding Cash to the Cassette MCDU Open the Security Door Please see 4 1 1 OPENING CLOSING THE SECUIRTY DOOR With the security door open remove the cassette Lift up on the handle while Supporting the bottom of the cassette while removing To avoid damage never use force while removing or installing the cassette If anything beyond gentle force is required while handling the cassette contact your service personal 11000343 1 Tranax 2008 Do Not Distribute 4 12 TRANAX Section 4 Operation Operator Manual Open the cassette using the key shown in Section 2 page 2 2 Pull back on the cash plate and load the bills against the rollers at the back of the cassette If you pull the cash plate back all the way it will lock at the front of t
30. OK on the LCD keypad to set the number You can use the lt gt keys on the keypad to move back and forth to correct any mistakes or edit existing numbers Press Ok when finished 11000343 1 Tranax 2008 Do Not Distribute 3 21 TRANAX Section 3 Programming Operator Manual 3 4 3 OPTIONAL FEATURES OPTIONAL FUNCTION PRE DIAL MODE DISABLE SELECT RECEIPT DISABLE CANCEL TO RETURN The ATM offers 2 optional functions to improve performance and keep the ATM functional in the event of a paper problem jam out of paper etc These are Pre dialing and Selective Receipt PRE DIALING With this feature enabled the ATM will begin to dial out to the processor as soon as a customer swipes their card This will save considerable time for each transaction With the option disabled the ATM will begin dialing after the customer has chosen a transaction type and selected an amount To enable this feature choose Optional Function from the Customer Setup Menu Next select Pre Dialing the lower portion of the screen will display if the option is enabled or disabled SELECT RECEIPT This feature allows the ATM to complete transactions even though it may not be able to dispense a receipt If the ATM experiences a paper jam or runs out of paper the customer will be asked if they would like to complete the transaction even though they will not receive a receipt If the customer answers Yes the transaction will continue Follo
31. RECEIPT THANK YOU tooo3431 og Tranax 2008 Do Not Distribute 6 3 TRANAX Section 6 Customer Transactions Operator Manual 6 3 BALANCE INQUIRY TRANSACTION INSERT CARD AND REMOVE QUICKLY Insert the card Enter the pin number and press the ENTER ENTER PIN ney 2 THEN PRESS ENTER SELECT Press the BALANCE screen key TYPE TRANSACTION WITHDRAWAL BALANCE TRANSFER CANCEL SELECT The following screen will be displayed Select TYPE BALANCE the desired option CHECKING SAVINGS CREDIT CARD CANCEL 10003431 2 C C C CSC sS z Tranax 2008 Do Not Distribute 6 4 TRANAX Section 6 Customer Transactions Operator Manual PLEASE WAIT The ATM dials the processor and requests approval for the transaction CONNECTING HAVE A NICE DAY STRANSACTION ENDE When authorization is received from the processor the following screen will be PLEASE TAKE displayed and the receipt will be printed YOUR CASH AND RECEIPT THANK YOU 110003431 e gt Tranax 2008 Do Not Distribute 6 5 TRANAX Section 6 Customer Transactions Operator Manual 6 4 TRANSFER TRANSACTION INSERT CARD AND REMOVE QUICKLY Insert the card Enter the pin number and press the ENTER ENTER PIN ney 2 THEN PRESS ENTER SELECT Press the TRANSFER screen key TYPE TRANSACTION WITHDRAWAL BALANCE TRANSFER CANCEL SELECT The following screen will be displ
32. Step 3 There are several menus from which you can enter characters ALPHA Alpha Numbers and Symbols 1 3 You can use the lt gt keys on the keypad to move back and forth to correct any mistakes or edit existing numbers When finished press OK F7 3 2 4 HEALTH CHECK MESSAGE Health Check is an option that will send a system status signal to your processor at a set interval Check with your dealer or processor to determine if they are prepared to receive this type of messaging To enable simply access the menu from Host Setup Use the Health Check button to enable or disable the feature and the Health Check Interval button to set how often the machine will broadcast its status in hours a Tranax 2008 Do Not Distribute 3 10 TRANAX Section 3 Programming Operator Manual 3 2 5 CONNECT TIMER The connect timer is the setting which determines how long the machine will wait to connect when trying to dial into the processor Default time is 60 seconds Lowering this may improve connection speeds but at the risk of reliability 3 2 6 REMOTE MONITOR Remote Monitoring is the ability to dial into your ATM and send or retrieve information using Tranax Remote Management Software TranRMS REMOTE MONITOR RMS EN DISABLE REMOTE PHONE 1 RMS STATUS SEND RMS RING EN DISABLE COUNT 74 PASSWORD MODEM SPEED RMS RMS SEND a ENABLE DISABLE PASSWORD 0137 MODEM SPEED 56000 CANCEL TO RETURN RMS EN DISABLE This w
33. THDRAWAL TRANSACTION INSERT CARD AND REMOVE QUICKLY Insert the card Enter the pin number and press the ENTER ENTER PIN ney 2 THEN PRESS ENTER SELECT Press the WITHDRAWAL screen key TYPE TRANSACTION WITHDRAWAL BALANCE TRANSFER CANCEL FEE NOTICE to U S cardholders Hoag of this terminal If a SURCHARGE option is enabled the charges a fee of 1 00 SURCHARGE screen will be displayed Select for CASH WITHDRAWALS YES to continue or NO to cancel This fee is in addition to any fee your financial institution may charge DO YOU WISH TO CONTINUE 10003431 2 2 C C COCOCOT z Tranax 2008 Do Not Distribute 6 2 TRANAX Section 6 Customer Transactions Operator Manual SELECT If YES is selected the following screen will TYPE WITHDRAWAL be displayed Select the desired option CHECKING SAVINGS CREDIT CARD CANCEL F pm 0 40 Select the desired amount to be withdrawn If the desired amount is not displayed select the SELECT SO OTHER screen key AMOUNT OF WITHDRAWAL bU CANCEL Step 7 PLEASE WAIT After the desired amount is entered the ATM dials the processor and requests approval for CONNECTING the transaction HAVE A NICE DAY Step 8 STRANSACTION ENDE When authorization is received from the processor the cash will be dispensed and the PLEASE TAKE receipt will be printed YOUR CASH AND
34. Tranax 1700 Operator Manual TRANAX www tranax com Table of Contents Operator Manual TABLE OF CONTENTS 1 INTRODUCTION 1 1 Features 1 1 1 About the Tranax 1700 1 2 Specifications Tranax 1700 Specifications 1 2 1 Dimensions and Component Locations LCD amp Customer Keypad Cash Dispensing Unit Receipt Printer Main Control Board Operating Environment 1 3 Warranty Service 2 INSTALLATION 2 1 Tranax 1700 Installation 2 1 1 Unpacking 2 1 2 Physical Installation 2 1 3 Hardware Setup a ae a Pe E A HAuKRWN UJ Ww U m A GRAMMING nitial Setup 1 1 Accessing the Operator Function Menu 1 2 When An Error Occurs 1 3 EPP Keypad e Host Setup Menu 1 Key Management 2 Set Host Telephone Number 3 Set Terminal ID Number 4 Health Check Message 5 Connect Timer 6 a 8 WWW gt i 3 2 Remote Monitor Trial Day Total Host Processor Mode e System Setup Menu 1 Set Clock 2 ISO 1 2 3 En Disable 3 Optional Languages 4 Change Passwords 5 Modem Setup 6 7 8 HWWWWWWWW JTNNNNNNNN UJ UJ Modem Test RMS Ring Count Serial Number ustomer Setup Menu 1 Change Message 2 BIN Lists 3 Optional Function 4 Surcharge Mode 5 Advertisements CQ WWWWWWW WwW KH wnwwnwww ww UJ D WWW WW ARAARAA 11000343 1 0 tt tti i lt CSOSt TDANA A Tranax 2008 Do Not Distribute TRAN lt q Table of Contents Operator Manual 3 5 Transaction Setup 3 5 1 Dispense Limit 3 5 2 Den
35. Tranax always recommends using a dedicated data quality phone line for all ATM installations however if you are using a phone line that is dialing out through a PBX type system where you dial a number for an outside line then you may insert commas to create a pause between digits For example if you have to dial a 9 to get an outside line try the following 9 18005551212 the 800 number being an example 110003431 gt Tranax 2008 Do Not Distribute 3 9 TRANAX Section 3 Programming Operator Manual 3 2 3 SET TERMINAL ROUTING ID NUMBER Step 1 From the Host Setup Menu go to Terminal ID or Routing ID Terminal ID number is provided by the processor and is individual for your ATM It identifies your ATM on the network and any transactions done on your machine will be linked to that number Routing ID is unique to each processor and identifies the machine by processor Both of these numbers are obtained either through your dealer or processing company TERMINAL ID 0123456 7890123456 78901234 NEXT CLEAR alpha ALL CANCEL TO RETURN Step 2 Using the numbers on the keypad enter your numbers of your Terminal Routing number If your number contains letters press the blank button on your keypad until the ALPHA characters show then press the key on the keypad containing the correct letter Press once for the first letter twice for the second etc If you need to go back press the right or left arrow keys
36. ayed Select FROM ACCOUNT the desired account to be transferred FROM CHECKING SAVINGS CREDIT CARD CANCEL 110003431 gt Tranax 2008 Do Not Distribute 6 6 TRANAX Section 6 Customer Transactions Operator Manual SELECT Select the desired account to be transferred TO ACCOUNT SAVINGS CREDIT CARD CANCEL 4 Enter the desired amount to be transferred ENTER AMOUNT and press the ENTER key C 1L00 00 3 THEN PRESS ENTER Step 7 PLEASE WAIT The ATM dials the processor and requests approval for the transaction CONNECTING HAVE A NICE DAY Step 8 UR Shh Foe be When the authorization is received from the processor the following screen will be PLEASE TAKE displayed and the receipt will be printed YOUR CASH AND RECEIPT THANK YOU Tranax 2008 Do Not Distribute 6 7 TRANAX Section 6 Customer Transactions Operator Manual 6 5 CLOSING PROCEDURE This section explains the closing procedure for the ATM Step 1 Perform the DAY TOTAL and CASSETTE TOTAL functions in the OPERATOR FUNCTION MODE Step 2 Open the security door Remove the cash from the Cash Cassette and Cash Reject bin Step 3 Print the Journal Step 4 If the result of the DAY TOTAL and CASSETTE TOTAL does not match the amount counted in the Cash Cassette refer to the Journal for verification Step 5 Turn the power off and close the security door 110003431 C
37. ckground Sele Save As Save in Graphics _ File name get cash poe Save as type Zsoft Paintbrush pcx Cancel Tagged Image File Format tif tiff Hel Truevizion Targa tga e Windows Clipboard clp Windows Enhanced Meta File emt Options Windows Meta File vm Windows or Compuserve ALE rle Windows or 057 2 Bitmap bmp sort Paintbrush pox Tranax recommends Paint Shop Pro however any program which allows you to save a file in PCX format will work A trial version of Paint Shop Pro is available from www download com or www jasc com Paint Shop Pro is particularly useful because it will allow you to upload a color palette file into the program which more accurately represents the 256 colors available on the Mini Bank color screens The mini pal palette file is available on the Tranax website packaged with the graphics conversion utility 11000343 1 Tranax 2008 Do Not Distribute D 3 Appendix D Advertisement Graphics Operator Manual Step 1 Creating the graphic Within your graphics program create a new image and set the image parameters for 320 pixels wide by 240 pixels tall It is not recommended that you reduce larger existing images as the reduction will likely affect quality 320 MNJ GET CASH HERE If the image you are creating will be used on a Tranax 1700 with a color LCD screen you ll need to see the color
38. ct dial tone or pulse line that is equipped with a standard telephone wall jack RJ 11 This line cannot be shared with any other equipment at the location Use of shielded CAT5 phone cable is recommended for best performance and to reduce the chance of interference TEMPERATURE In storage 32 F 123 F 0 C 49 C While operating 40 F 95 F 5 C 35 C HUMIDITY In storage 10 lt RH lt 90 non condensed While operating 15 lt RH lt 85 non condensed 11000343 1 4 Tranax 2008 Do Not Distribute 1 7 TRANAX Introduction Operator Manual 1 3 WARRANTY SERVICE MANUFACTURERS WARRANTY Tranax Technologies Inc provides a limited one year parts warranty and a limited 30 day labor warranty for the 1700 series ATM Tranax guarantees your 1700 ATM to be free from defects in materials and workmanship The one year parts warranty and 30 day labor warranty periods will begin 15 days from the shipping date WHAT IS COVERED Cash Dispensing Unit CDU and Cash Cassette Receipt printer SHU LCD module Magnetic Card Reader MCR EPP Keypad Power Supply Mainboard CE Lock and locking mechanism LIMITED 90 DAY WARRANTY Dial and Electronic locks will be covered by a limited 90 day warranty provided the warranty registration card is completed and returned to Tranax within 10 days of installation Should the lock fail under normal use Tranax will replace the lock only Services required to open the
39. e 3 18 TRANAX Section 3 Programming Operator Manual 3 4 CUSTOMER SETUP MENU The Customer Setup menu controls surcharge information BIN lists receipt options advertisements and optional functions CUSTOMER SETUP CHANGE MESSAGE _ SURCHARGE MODE BIN LIST ADVERTISEMENT OPTIONAL FUNCTION CHANGE PROCESSOR CANCEL TO RETURN NOTE See page 3 13 for Change Processor information 3 4 1 CHANGE MESSAGE The Messaging options for the ATM are a welcome message and a receipt header message The welcome message allows up to 4 lines of 25 characters which will appear above the Swipe Your Card message on the opening screen The receipt header is up to 4 lines of 25 characters which will appear at the top of each receipt CHANGE MESSAGE WELCOME WELCOME RECEIPT CANCEL TO RETURN 11000343 1 Tranax 2008 Do Not Distribute 3 19 TRANAX Section 3 Programming Operator Manual WELCOME MESSAGE Once you have selected Welcome WELCOME MESSAGE Message from the Change 0123456789012345678901234 g Message Menu you will be CLEAR prompted with the following screen ALL Using the numbers on the keypad press the number above the letter you wish to select until that letter is highlighted by the white box Press Enter on the keypad to set the letter Use the lt gt keys on the keypad to move back and forth to correct any mistakes or edit existing messages CANCEL TO RETURN There are 3 tables
40. e cassette not the amount of money Step 3 Press the enter key when finished to set the amount If you make a mistake and wish to zero out the current number of bills you ll need to press Cassette total to do this Anytime you press Add Cassette you will be adding on to the current number of bills already programmed For example There are 50 bills in the cassette and in the settlement menu it says Current of Bills 50 You wish to add 25 more bills to the same cassette you press Add Cassette then type 25 from the keypad and press enter The current number of bills will now be 75 Now say there are 50 bills in the cassette and in the settlement menu it says Current of Bills 50 If you wish to remove 25 bills from the cassette press Cassette Total This will return the number of bills in both cassettes to zero and print a receipt showing remaining bills and loaded bills Now press Add Cassette and enter 25 from the keypad press enter to set The current number of bills will now be 25 11000343 1 Tranax 2008 Do Not Distribute 4 17 TRANAX Section 4 Operation DAY TOTAL DAY TOTAL Start 02 01 2001 Today O02 7 05 2001 Terminal 1234567 aor eelbape pe 15 40 14 lt TERMINAL TOTALS gt Count of withdrawal Count of Balance Count of Transfer Count of Non Cash Amount of Dispense Amount of Non Cash Operator Manual The Day Total function keeps a running total of the ATMs transaction activity
41. erator Manual MCDU Sensor Locations Front Top There are 3 sensors located behind There are 2 sensors located in the rear the metal bracket directly above the inside portion of the dispenser Open Reject Bin These can be reached by the lid of the dispenser and reach inserting a cotton swab through the between the belts Be careful to not front bracket bump the top sensor boards 11000343 1 ey A Tranax 2008 Do Not Distribute D 2 TRANAX Appendix E Preventative Maintenance CDU Operator Manual MCDU Sensor Locations Rear There is a sensor located on the lower rear portion of the dispenser Bf 11000343 1 sss TDAN AA Tranax 2008 Do Not Distribute D 3 TRAN Appendix E Preventative Maintenance CDU Operator Manual TCDU Sensor Locations Front The TCDU or 800 note fixed cassette has sensors located in the front of the dispenser visable when you open the vault door mM PADAS W wh T S S SW P 7 1 atl a HS r SSN Se 6 z RN Cae dA is we IM y ij hie ae rd These lower sensors are hard to see in this picture they are just behind the metal plate containing the double detect module 11000343 t i A Tranax 2008 Do Not Distribute D 4 TRANAX
42. esponse type mismatch Withdrawal Balance Transfer STX omitted ETX omitted FS omitted after response code FS omitted after retrieval reference number FS omitted after system trace audit number FS omitted after account balance FS omitted after available balance FS omitted after available balance FS omitted after authorization response text ETX is in wrong place Operator Manual CORRECTIVE ACTION Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Network denial code Contact host processor Contact host processor Verify Routing ID number Contact host processor Verify Terminal ID number Contact host processor Contact host processor Contact host processor Contact host processor Contact host processor Contact host processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor Verify that version
43. he cassette Push the green lever on the cash tray to release TIPS ABOUT ADDING BILLS Fan the notes so that the notes are not sticking together Remove all the notes with holes or notes that are torn Unfold the folded notes Place all the notes correctly O prp PLAM WIE V SIDE WIE NOTE FEED DIRECTION INCORRECT LOADING CORRECT LOADING 11000343 1 Tranax 2008 Do Not Distribute 4 13 TRANAX Section 4 Operation Operator Manual 4 2 4 Emptying the Reject Bin To open the reject bin pull back on the tabs located on the sides of the reject bin door E j EE LUO aa laa a Remove any notes found in the reject bin and i close the door by pressing it shut Remember to include the number of bills found in the reject bin when settling the cassette 11000343 1 Tranax 2008 Do Not Distribute 4 14 TRANAX Section 4 Operation Operator Manual 4 2 5 Loading the Receipt Paper Open the top Bezel See 4 1 4 Opening the top Bezel Place the paper onto the supplied spindle with the Coated Side Out as shown in the picture Feed the paper out through the back where it will curl back under the tension bar Prepare the new paper roll Note below NOTE 1 Make sure the roll is in its proper roll form A deformed roll may cause jamming problems 2 When replacing the new roll make sure the end of the roll paper is clean cut See Fig 1 Fig
44. he printer Replenish the paper roll Remove any jammed paper and then reload If consistent printer will require repair replacement Check cables between Printer and Mainboard Remove cables even though they may be attached and reconnect Customer has canceled the transaction at surcharge Check sensor verify that the cabling plugged into the sensor boards is secure Check dispenser for jammed bills and reinitialize the machine Check dispenser for any notes or obstructions Check dispenser for jammed bills and reinitialize the machine Check dispenser and cassette for jammed bills Check dispenser for jammed bills and reinitialize the not cleared machine 11000343 1 4 Tranax 2008 Do Not Distribute A 1 TRANAX Appendix A Error Codes ERROR ERROR DESCRIPTION CORRECTIVE ACTION CODES Count sensors not cleared Main Motor encoder is not synchronized Forward motor encoder not synchronized 1 cassette inlet sensor not cleared Undefined Exit sensor blocked while initializing Invalid response or no response from double detect sensor Solenoid not responding Too many notes requested during a test dispense Failed 5 times to dispense a note after a successful dispense Undefined 10 Notes rejected in a row single transaction 5 notes consecutively rejected Note count sensor reporting mismatch Undefined 1 cassette failed to dispense a note Dispense request of 0 notes First cas
45. igned with the opening index the FOURTH time Step 2 Turn the dial to the RIGHT stopping when the second number is aligned with the opening index the THIRD time Step 3 Turn the dial to the LEFT stopping when the third number is aligned with the opening index the SECOND time Step 4 Turn the dial slowly to the RIGHT until the bolt retracts TO LOCK Turn dial to the LEFT at least four full revolutions CAUTION Before closing the vault door try the new combination several times using the opening index 11000343 1 Tranax 2008 Do Not Distribute 4 5 TRANAX Section 4 Operation Operator Manual Changing to a New Combination To make up a new combination select 3 sets of numbers of your own choosing e DO NOT USE NUMBERS BETWEEN O AND 20 FOR YOUR LAST NUMBER e DO NOT USE NUMBERS ENDING IN 0 OR 5 e DO NOT USE NUMBERS IN A RISING OR FALLING SEQUENCE e g 35 50 75 Insert Figures 3 Step 1 Using the changing index dial the existing combination as explained in paragraphs 1 3 above Step 2 Hold the dial with the last number at the changing index and insert the changing key in the keyhole in the back of the lock Insert the key until the wing is entirely inside the lock and comes to a positive stop Step 3 Turn the key one quarter turn to the RIGHT or clockwise With the changing key in this position turn the dial to the LEFT stopping when the first number of the newly selected combination aligns with
46. ile this large in pcx format is by trying to import a detailed scanned image or photograph into your graphic during creation If the file size it too large you ll have to reduce the complexity of the graphic and try again 11000343 1 Tranax 2008 Do Not Distribute D 7 Appendix E Preventative Maintenance CDU Operator Manual APPENDIX E CDU Maintenance Dispenser Sensor Cleaning Instructions The Tranax MCDU and TCDU dispensers contain several optical sensors used to count and measure notes as well as time note delivery Through normal use dust can collect on the sending side of the sensor pairs causing the readings to skew which can cause COOxx errors Depending on environmental conditions at the machine location Tranax recommends periodic cleaning of these sensors to prevent errors or to correct error conditions Specifically CO083 84 85 C0012 and COO2x errors have been shown to be caused by contaminated sensors Particularly the sensors located at the exit gate Each sensor pairs contain a sending sensor and a receiver The sending sensor looks like a clear LED mounted to a circuit board As shown at right To clean the sensor simply wipe the surface using a cotton swab Q Tip or any clean soft cloth It is not necessary or recommended to use a solvent Dust contamination is not always visible 11000343 1 a AAA Tranax 2008 Do Not Distribute D 1 TRAN lt q Appendix E Preventative Maintenance CDU Op
47. ill allow the ATM to be monitored remotely Enable The ATM will answer incoming TranRMS calls Disable The ATM will not answer any incoming calls RMS STATUS SEND This feature causes the ATM to dial out to a computer running TranRMS software to report a malfunction a fatal error or an out of service condition Any time the ATM goes out of service for longer than 3 minutes it will call the number programmed at Remote Phone 1 and then Remote Phone 2 if Remote 1 is busy It will attempt this call 3 times In order to use this feature you MUST have a PC with a modem and a dedicated phone line running TranRMS software available 24 hours a day Enable The ATM will dial out to report out of service condition Disable The ATM will NOT dial out to report out of service condition RMS PASSWORD Remote monitoring is protected by a password that is checked when incoming calls from TranRMS occur If the password does not match from an incoming TranRMS call the call will be disconnected To change the password press the password button and you will be prompted to enter your Master password After entering your Master password you will be prompted to enter the new TranRMS password must be 6 digits and then enter it again for verification If you ever forget the TranRMS password press password and follow the procedure again 11000343 1 Tranax 2008 Do Not Distribute 3 11 TRANAX Section 3 Programming Operator Manual REMOTE PHONE 1
48. ion Operator Manual EDIT MASTER KEY After successfully entering both the left and right portions of Part A you ll be returned to the Edit Master Key menu UNIQUE KEY PART A UNIQUE KEY PART B At this point you can proceed with Part B or if Part B is to be entered at a later time you can exit the menu and power off the machine until both halves of the key are entered CANCEL TO RETURN Part B is entered with the same procedure given for Part A Enter the left and right for TDES portions of the keys and verify the check digits against what has been provided by the processor 3 Verifying Master Key KEY MANAGEMENT Once both Part A and Part B have been entered successfully the key management menu will display a check digit for the key index where the master key was entered If no check digit is entered use the check key screen to determine where the key parts were entered then re enter the keys as necessary CANCEL TO RETURN At this point the master key is successfully entered If all other parameters have been entered properly power off the ATM and power on to connect to host and initialize the keys 11000343 1 Tranax 2008 Do Not Distribute C 7 TRANAX Appendix D Advertisement Graphics Operator Manual APPENDIX D Advertisement Graphics How to create and install custom graphics Tranax 1700 and 4000e 11000343 1 Tranax 2008 Do Not Distribute D 1 Appendix D Advertisement G
49. it String for Tranax 1700 AT amp F amp Q6 MS V22B 11000343 1 Tranax 2008 Do Not Distribute 3 17 TRANAX Section 3 Programming Operator Manual 3 3 6 MODEM TEST This is a built in self test for the modem circuit To perform the test simply press the modem test button and you will receive a response back from the modem Press Enter to return to menu 3 3 7 DEVICE SETUP This menu allows for firmware changes relating to different types of hardware which may be installed or upgraded The two options found in this menu are MCR Card Reader and CDU Cash Dispenser Do not change these options unless you have been trained on which parameters will work for the hardware configuration in this ATM Incorrect settings to the CDU parameters can take the machine out of service and cause it not to function Contact your dealer or Tranax Authorized Service Provider ASP for more information 3 3 8 SERIAL NUMBER The Master Key serial number is the ATM serial number This number is pre programmed from the factory and should not be changed If the memory on your ATM has been cleared and you need to re program this number Check the white barcode sticker on the back of the vault door for the serial number Failure to properly program this serial number will create problems with remote monitoring For example if your serial number is TYAA000012 The number you would program would be TYAA000012 os eee S Tranax 2008 Do Not Distribut
50. l not have access to that menu Boog CANCEL TO EXIT 11000343 1 Tranax 2008 Do Not Distribute 3 2 TRANAX Section 3 Programming Operator Manual 3 1 2 WHEN AN ERROR OCCURS When an error occurs please press ENTER OUT OF SERVICE CLEAR and CANCEL simultaneously and COOL then press 1 2 3 keys in order CALL ATTENDANT NOTE If the machine goes out of service the error code will not always appear on the screen If you do not see an error code enter operator function and go to reports Look in the error summary for error codes ENTER PASSWORD will be displayed Enter Master Service or Operator Password ENTER PASSHORD Contact your distributor for default passwords 2 When the screen is in current display press OPERATOR FUNCTION key to access the OPERATOR FUNCTION Clear jammed notes or call your service personnel DEUCE OPERATOR INITIALIZE FUNCTION 11000343 1 Tranax 2008 Do Not Distribute 3 3 TRANAX Section 3 Programming Operator Manual 3 1 3 KEYPAD Press and hold while powering on ATM F6 Clear NVRAM F4 Download The keys on each side of the LCD panel are Function Keys We have labeled them in this diagram 1 8 for reference Fig 1 Tranax 1700 keypad and LCD display NOTE LCD Keypads are no longer used for Master Key letters Please see addendum included with this manual Keypad Text Entry 2 eee Se Se oe ee 7 V ALPHA
51. ll rotate in order while the ATM is waiting for a transaction and also while the transaction is processing There is a timer which allows you to set a delay before switching to the next graphic screen 11000343 1 Tranax 2008 Do Not Distribute 3 25 TRANAX Section 3 Programming Operator Manual 3 5 TRANSACTION SETUP TRANSACTION SETUP DISPENSE LIMIT LIMIT gt 100 DENOMINA DENOMINATION TION gt 10 20 FAST FAST TA H AQ 60 CASH 80 100 0 CURRENCY LOW CURRENCY CHECK LOW CHECK gt DISABLE CANCEL TO RETURN 3 5 1 DISPENSE LIMIT The dispense limit is the maximum amount of money a customer can withdraw in a single transaction The ATM will dispense a maximum of 40 notes per transaction So the dispense limit can be a maximum of 40 times the denomination of notes your using For example If you are dispensing 10 bills the maximum dispense limit is 400 If you are dispensing 20 bills the maximum dispense limit is 800 etc To set the dispense limit press the Dispense limit button and then enter the number using the keys on the main keypad Press Enter key to set the value 11000343 1 Tranax 2008 Do Not Distribute 3 26 TRANAX Section 3 Programming Operator Manual 3 5 2 DENOMINATION SELECT DENOMINATION FIRST CST DENOMINATION FIRST CST 10 CANCEL TO RETURN The Denomination is the type of bill that the cassette will be dispensing This dispenser will allow you to use notes
52. n 25 notes Denomination Set error Fast Cash Set error exceeded dispense limit Master Key index is invalid CORRECTIVE ACTION Verify that version of Mini Bank Software matches host processor Contact host processor Verify that version of Mini Bank Software matches host processor Contact host processor Verify that version of Mini Bank Software matches host processor Contact host processor Verify that version of Mini Bank Software matches host processor Contact host processor Contact host processor Verify modem function Verify modem function Contact host processor Verify modem function Verify host phone number See D170x Verify host phone number verify modem speed See D170x If consistent it could be a defective modem Phone line connected to ATM will not support Data communication In line filter may fix this Excessive EMI emissions from outside source neon sign freezer Verify that incoming phone line is plugged into line rather than Phone on mainbaord Phone line is in use or is being shared with another phone device FAX POS phone Verify host phone number See D170x Verify host phone number call line with handset and check for busy signal See D170x Check modem Contact host processor Verify RMS settings Host Setup See D170x Load notes into the cash cassette use Add Cassette function in Settlement Set Surcharge owner Customer Setup Set Surcharge
53. n the test press the Modem button and then press Test Dial Using the main keypad enter a phone number to be dialed for example your cell phone number and then press lt Enter gt The modem should dial out to the number you entered To end the call press Modem Hangup In most cases a failure during the modem test will relate more to phone line problems rather than the modem circuit itself CARD SCAN This will test the three tracks of the card scanner to ensure they are reading properly Press the Card Scan Button you will see a screen displaying the three ISO tracks Swipe your ATM card or any card with a magnetic stripe and the information from that card will appear on the appropriate track During normal operation of the ATM only ISO Track 2 is read however during the card swipe test all three tracks are read at once KEY MATRIX This tests the keypads of the ATM Press the Key Matrix button and a map of all keys will display on the screen Press the different keys on each keypad main and LCD and the appropriate key will blink on the screen Pressing the lt Cancel gt key on the main keypad will stop this test and return to the diagnostics menu SENSOR This menu will provide detailed sensor status for both the Cash Dispenser and a second menu for auxiliary sensors such as vault door voice guidance jack and printer Enter the menu and on screen will be displayed the current value for each sensor You can use this test in real time
54. nstruction Step 7 Connect the Power cable and the telephone cable to the appropriate outlets on the wall Verify that the AC power outlet is grounded If you are installing the illuminated topper make sure to completely install the power cord into the A C Out plug on the power supply The socket takes an extra push to fully seat the plug Step 8 Turn the power on and verify that all systems are operational If any part on the system or its programming is not operational an error code will be displayed If an error code is displayed corrective action will be listed below it If the error cannot be corrected please contact your distributor If no error code is displayed enter the Operator Function Menu and view the Error Summary see programming section 110003431 o a a aaa S Tranax 2008 Do Not Distribute 2 3 TRANAX Section 3 Programming Operator Manual SECTION 3 PROGRAMMING 3 1 INITIAL SETUP 3 1 1 ACCESSING THE OPERATOR FUNCTION To access the Operator Function menu press the following keys in order lt Enter gt then lt Clear gt then lt Cancel gt then 1 then 2 then 3 Note The Operator Function menu can only be accessed when the machine is either in service swipe your card screen or out of service If the machine is attempting to connect the host or initializing you will not be able to use the key commands to access the Operator Function Menu If you have trouble accessing the Operator Men
55. o forward or backwards 50 records at a time Use the Enter button to print the journal entry currently displayed Press Cancel to exit this lt gt LAST CLEAR NEAT ENTER PRINT menu U Q D i I R I 2 lt DHP EAD 3985 06 HEBER 13094 a SEQ ACC CAR HOS HOS AVA RET AUD NET CLEAR JOURNAL Clear Journal sets the current journal marker to the most recent journal recorded It does not delete the journal from memory For example You currently have 100 entries in your journal you press Clear Journal Now if you press Print Journal nothing will happen because there are no current journal entries however if you used Last X Journal you could enter 100 and get all the records 11000343 1 Tranax 2008 Do Not Distribute 4 21 TRANAX Section 4 Operation Operator Manual 4 5 REPORTS MENU REPORT ERROR CODE ERROR SUM STATISTICS o W VERSION PRINT ALL SETUP CANCEL TO RETURN The reports menu provides statistical information as well as troubleshooting and error information ERROR CODE i If the machine is out of service ERROR CODE and you are unfamiliar with the i error code being displayed or C0042 none is displayed this screen will provide error descriptions as well DESCRIPTION as corrective action for the currently displayed code Press Note Jam the Error Code button to enter this screen You can also use you left CORRECTIVE ACTION and right arrow keys on the main keypad t
56. o scroll through all the Clear jammed notes or possible error codes and call your service personnel descriptions the ATM can report To the left is an example of an USE lt 27 CANCEL TO RETURN Error Code screen S W VERSION This screen provides the current revisions of software used in your ATM This information may be used to troubleshoot a problem or simply to make sure that the software being used is up to date Itis useful to have this information when reporting a problem to your dealer distributor Occasionally check with your dealer distributor for software updates Press the S W Version button to view the current revisions Press Enter key to print a copy of the displayed information 11000343 1 Tranax 2008 Do Not Distribute 4 22 TRANAX Section 4 Operation Operator Manual PRINT ALL SETUP The Print All Setup report is a complete listing of all the programming details for your ATM It includes everything from software versions to message screens and host setup parameters This report is extremely important when troubleshooting problems It is highly recommended to keep a copy of this on hand for when you need to contact your service personal To print the report press the Print All Setup button when the report is finished it will prompt you to press Enter to return to the Reports Menu ERROR SUMMARY This report is a running total of all ERROR SUMMARY errors that have occurred to your Start 02 01 2001 1
57. of Mini Bank Software processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor Verify that version of Mini Bank Software processor Contact host processor matches host matches host matches host matches host matches host matches host matches host matches host Tranax 2008 Do Not Distribute A 4 TRANAX Appendix A Error Codes Operator Manual ERROR DESCRIPTION FS omitted after total cash dispense amount in day close FS omitted after total non cash dispense amount in day close FS omitted after Surcharge amount in day close message FS omitted after surcharge in configuration message ETX omitted from configuration message Modem is not responding No Connection ENQ not received from host Transmission error NAK sent 3 times to host Modem connection time out host not responding Modem cannot support connection excessive line noise usually D1704 06 No dial tone No answer Phone line busy Modem initializing error EOT not received from host RMS port failure response time out modem failure no dial tone Current Number of bill is 0 No Surcharge Owner set No Surcharge Amount No refresh time set when advertisement is enabled No Advertisement text when advertisement is enabled Dispense limit set error less tha
58. of the following denominations 1 5 10 20 50 and 100 To set denomination on the first cassette press the First CST Denomination button and then using the main keypad enter the type of bill WARNING Any change to the denomination will cause all master keys to be deleted from the EPP keypad If you attempt to enter the denomination setup menu you will be prompted and warned that continuing will cause all master keys to be erased The purpose of this is to prevent unauthorized changes to this critical setting When programming the ATM make sure to make any changes to the denomination setting BEFORE you program master keys Once keys are erased they cannot be recovered New master keys will have to be loaded When programming the ATM make sure to make any changes to the denomination setting BEFORE you program master keys Once keys are erased they cannot be recovered New master keys will have to be loaded 11000343 1 Tranax 2008 Do Not Distribute 3 27 TRANAX Section 3 Programming Operator Manual 3 5 3 FAST CASH Fast Cash amounts are presented to the customer if they choose a Withdrawal transaction These amounts appear on screen as an easy method of selecting how much cash they wish to withdraw for that transaction The amounts must be multipliers of the denomination amount For Example If your dispensing 10 bills then you can use 10 20 30 40 50 etc If your dispensing 20 bills then you can u
59. omination 3 5 3 Fast Cash 3 5 4 Low Currency Check 4 OPERATION 4 1 Opening and Closing 4 1 1 Opening the Security Door 2 Closing the Security Door 3 Opening the top Bezel 4 Closing the top Bezel 5 Operating and Changing the Combination Lock 6 Operating and Changing the Electronic Lock h 1 2 QOAAAAA VrrrREEH aN N sh Operations Adding Cash to the Cassette TCDU Emptying the Reject Bin TCDU gt 3 Adding Cash to the Cassette MCDU 4 2 4 Emptying the Reject Bin MCDU 4 2 5 Loading the Receipt Printer 4 3 Settlement Menu 4 4 Journal Menu 4 5 Reports Menu AAA N N 5 DIAGNOSTICS 5 1 Diagnostics Menu 6 CUSTOMER TRANSACTIONS 6 1 Opening Procedure 6 2 Withdrawal Transaction 6 3 Balance Inquiry Transaction 6 4 Transfer Transaction 6 5 Closing Procedure 6 6 Error Recovery APPENDIX Error Codes Pin Pad layout for Master Key Download Mode Clear NVRAM TDES Master Key installation CDU Preventative Maintenance DAWS 11000343 1 2 TDANA A Tranax 2008 Do Not Distribute TRAN lt q Introduction Operator Manual Tranax 1 00 1 1 FEATURES 1 1 1 ABOUT THE Tranax 1700 Tranax introduces the next generation in retail ATMs The Tranax 1700 raises the bar for quality engineering and design Built with the philosophies of durability reliability and security you ve come to expect from Tranax the 1700 offers the absolute best value in its class While targeted for lowe
60. on Operator Manual At this point the left or first 16 digit portion of the master key has been entered successfully UNIQUE KEY INDEX lt 12 gt ENTER KEY A RIGHT CANCEL Date Stamp 05 15 2003 Serial R 8A4C 3D E130AB Digits L 95D1 Right Part 2352 6AD3 FICC 628A Right Check Digit 2h Single DES Encryption uses left part only Left Part 4536 5A3C D349 AB27 Left Check Digit 81D3 MASTER KEY INDEX lt 12 gt CHECK DIGIT E130 PRESS ENTER KEY te Stam Ox 13 2003 eria Digits L 95D1 R BAAC GD E1388 Left Part 4536 5A3C D349 AB27 Left Check Digit 81D3 Right Part 2352 6AD3 FICC 628A Right Check Digit 712A Single DES Encryption uses left part only 11000343 1 Tranax 2008 Do Not Distribute C 6 If you are entering a 32 bit key TDES the second or Right half of the key is entered next This option will only appear when in TDES mode After entering the right portion of the key successfully you ll be prompted with a check digit as shown below Verify the check digit with the information provided by the processor Check digits appear after entering both the right and left portion of each part of the key Compare the check digit against the number located at the top of the key component This represents a check digit for the combined keys There is not a check digit shown for left and right portions individually TRANAX Appendix C TDES Key Installat
61. ord can be changed by anyone with the current operator password The service and operator passwords can be changed by anyone with the service password The master password can only be changed by someone with the current master password Any password can be changed using the master password For example if you have lost the operator or service password you can use your master password to change them Simply enter the master password when it requests the operator or service password and then enter the new password CHANGE PASSWORD OPERATOR PASSWORD SERVICE PASSWORD MASTER PASSWORD CANCEL TO RETURN To change a password press the button for the appropriate password and you will be prompted to enter the current password After entering the current password you will be prompted to enter the new password and then enter it a second time to verify If you forget your password please contact your dealer or distributor for service NOTE All passwords MUST be 6 digits If you use a password that is less than 6 digits the passwords may default back to factory if the machine is power cycled If your customer wants a 4 or 5 digit password add zeros to the end to make it 6 digits DO NOT use the same password for all 3 passwords Use unique numbers WARNING The ATM will NOT go into service with the default master password You must change the master password from default If you attempt to go in service with the default master password
62. other passwords used in the Tranax 1700 each must be a 6 digit number If you change the password and cannot remember it you must clear RAM on the pin pad to reset Entering Master Keys Use the chart below for entering Master Keys from the main pin pad Please see Appendix C for detailed Master Key loading instructions WARNING If you intend on changing the denomination parameter in the Transaction Setup menu see page 3 27 make sure to do so before programming master keys Any changes to the denomination parameter will cause all master keys to be deleted from the EPP keypad 11000343 1 Tranax 2008 Do Not Distribute 3 8 TRANAX Section 3 Programming Operator Manual 3 2 2 SET HOST TELEPHONE NUMBER Step 1 From the Host Setup Menu go to Telephone Number Step 2 You can enter a Primary Host Phone 1 and a Secondary Host Phone 2 for the machine to connect to the processor This phone numbers are available from your dealer or the processor you can also reference the quick installation guide enclosed with this ATM for numbers for the common processors Step 3 Once you have selected Host Phone 1 or Host Phone 2 you will be prompted with the following screen Using the numbers on the keypad enter the host then press F7 on the LCD buttons to Enter HOST PHONE 1 Step 4 You can use the lt gt keys on the keypad to move back and forth to correct any mistakes or edit existing numbers Step 5
63. otocol are as follows STANDARD 1 Tranax message protocol STANDARD 2 CSP 200 emulation STANDARD 3 Extended Message protocol EPS EPS protocol SELECT PROCESSOR STANDARD 1 EPS STANDARD 2 WE STANDARD 3 HOST PROCESSOR STANDARD 1 CANCEL TO RETURN Once the processor mode has been selected it will appear in the box at the bottom of the screen Contact your distributor or processor if you are unsure as to which mode is appropriate 11000343 1 Tranax 2008 Do Not Distribute 3 13 TRANAX Section 3 Programming Operator Manual 3 3 THE SYSTEM SETUP MENU SYSTEM SETUP SET CLOCK CHANGE PASSWORD SPEAKER VOLUME MODEM SETUP ISO Hl 2 3 EN DISABLE LANGUAGE _ EWDISABLE SERIAL HUMBER CANCEL TO RETURN DEVICE SETUP 3 3 1 SET CLOCK The Set Clock menu allows you to set the clock built into the ATM to the appropriate date and time You should set this for local time in the area the machine is to be installed Note that with each transaction you will also see a Host time this is the local time for the processor and may be different from local time at the ATM To set the clock simply press the Set Clock button and press the key corresponding to the function you want to set month day year etc NOTE The ATM will not automatically adjust for daylight savings time You must set this manually if you wish it to change 11000343 1 Tranax 2008 Do Not Distribute 3 14 TRANAX
64. r Insert Card graphic CONVERT Begin by clicking a screen number and then click the button in the Select PCX Files box to browse your computer for the new file you created Once you have selected a graphic for conversion click the Convert button to finish the process T PCX Graphics Converstion Utility 1 00 E4000 ONLY Graphic Format Select PCs Files C Documents and Settings All Users Desktop Converted _Graphics Tranax_1 peox re Graphics to be Converted SCREEN 1 f Tranax SCREEN 2 Selected files have been converted DD and copied to the Converted Graphics Folder on your desktop SCREEN 3 SCREEN 4 SCREEN 9 0 MB1700 E4000 machines use SCREEN 1 for Insert Card graphic CONVERT 11000343 1 Tranax 2008 Do Not Distribute D 6 Appendix D Advertisement Graphics Operator Manual The program will notify you that the files have been successfully converted and are now saved in the Converted_Graphics folder on your desktop ey a Converted Gra phics The files are named according to which screen space they will occupy For example a file converted to be sent to screen 1 will be named ADO1 pcx Do not change the file names or try to edit the file once it has been converted This will corrupt the graphic screen The only error which may be encountered when converting is if the file size of the graphic to be converted is greater than 59kb The only way to create a f
65. r consult your dealer for default combination A beep is heard following each key press Step 2 If the combination is entered correctly a double beep is heard and the internal lock solenoid will click indicating that the lock is open and the vault handle my now turn Step 3 If the wrong combination is entered a triple beep will be heard If the correct combination is not entered within 4 consecutive attempts a 5 minute delay or lock out will begin During this time the led at the 2 o clock position on the face of the lock will flash at 10 second intervals In addition any key press will respond with a triple beep Once the 5 minutes has elapsed 2 more consecutive failed attempts will restart the 5 minute timer WARNING While orienting yourself with the lock making changes to the lock programming including changing the combination ALWAYS work with the vault door open Do not close the vault until the lock has been thoroughly tested Tranax does NOT program a master combination 11000343 1 Tranax 2008 Do Not Distribute 4 7 TRANAX Section 4 Operation Operator Manual Changing to a New Combination NOTE Combination is required to be 6 digits Combinations of less than 6 digits will not work Step 1 Begin by entering six zeros 000000 Step 2 Enter the existing combination one time Step 3 Enter the new combination twice As each six digit sequence is entered a beep is heard Step 4 If the proced
66. r volume markets the small footprint design retains all the standard features of a higher end machine including Triple DES and ADA compliance VISA Interac PCI certified encrypting PIN pad EPP a voice guidance system 56K modem and an integrated lighted topper sign Weighing in at over 200lbs the solidly constructed UL291 Listed Business Hour vault provides security and offers the same modular construction for ease of maintenance H W FEATURES UL 291 Business Hour Service Vault featuring reinforced steel bottom amp dial lock 320 x 240 resolution Trans reflective QVGA display Color LCD optional 56K modem 800 note fixed cassette dispenser standard 1700 note removable cassette dispenser optional DIP type magnetic card reader 214 Thermal receipt printer Modular design for easy maintenance Lighted transaction guidance system Meets ADA Standards for Height Reach and Keypad layout FUNCTIONAL FEATURES Electronic journal stores over 10 000 transactions Supports English Spanish and French languages Availability for 8 on screen advertisement graphics Detailed average history report feature On screen error code descriptions for easy service 11000343 1 4 Tranax 2008 Do Not Distribute 1 1 TRANAX Introduction Operator Manual 1 2 SPECIFICATIONS Tranax 1700 SPECIFICATIONS 1 2 1 Dimensions and Component Location 566 1 22 29inch Fig 1 Dimensions WEIGHT 206 Ibs 11000343 1 4 LN Tranax
67. raphics Operator Manual Graphics are displayed when the ATM is idle and also while a transaction processes The graphics are individual frames and are displayed in a slide show format Once images have been loaded to the ATM you can control which images display however you cannot control which order On screen graphics are controlled in the Advertisement section of the Customer Setup menu CUSTOMER SETUP CHANGE MESSAGE SURCHARGE MODE OPTIONAL FUNCTION CANCEL TO RETURN Sample customer setup menu Depending on which model ATM and which software version is installed you can display up to 8 unique graphics The Advertisement menu segregates the screens into Primary and Secondary sub menus Primary screens are graphics 1 through 4 and secondary are the remaining open locations Note that Tranax includes several custom graphics already installed in your machine as samples 1 through 4 are US currency and 5 through 8 are Canadian If you wish to still use the default Get Cash screens overwrite the screens for the currency you won t be using 11000343 1 Tranax 2008 Do Not Distribute D 2 Appendix D Advertisement Graphics Operator Manual Creating Graphics What is required Tranax 1700 ATMs require a PCX image format Make sure the program you ll use to create any graphics is capable of saving or exporting as a PCX image NOTE Windows Paint will not save as PCX ua get cash pcx 1 1 Ba
68. s for the image at 256 8 bit This is typically done in the same setup screen where you set the resolution If creating graphics for a Tranax ATM with a monochrome or mono transreflective LCD screen set the color properties to 2 color 1 bit Once the new image has been created you re ready to fill it with whatever your artistic talent can muster Some guidelines and helpful tips Do not import scanned images or photographs These are high color usually 16 million and when reduced to 256 will look horrible If you have an existing logo in JPG or BMP format reduce the colors for that image prior to cutting and pasting into the new image There will be a blue banner approximately 3 8 tall across the top portion of the screen to tell the customer the transaction is processing Remember this when planning your graphic so as not to have the banner cut through the top Center your image in the 320x240 space a little low to compensate You can also use a blue background as we did in the above sample which blends into the banner The banner cannot be disabled 11000343 1 Tranax 2008 Do Not Distribute D 4 Appendix D Advertisement Graphics Operator Manual Once the image has been created make sure to save it in the PCX format Step 2 Converting the graphic The file as saved to your computer cannot be loaded directly to the ATM We have a utility application available free from the Tranax website which converts
69. se 20 40 60 80 100 etc To set the fast cash amounts select Fast cash from the Transaction Setup menu and then choose from the 6 possible keys to program Select a button see screen below and then enter the value from the main keypad Press Enter to confirm the setting FAST CASH LBO RBO LB1 REL SELECT BUTTON LBZ RB CANCEL TO RETURN 3 5 4 LOW CURRENCY CHECK The ATM uses a digital sensor in the cash dispenser to determine when the amount of bills in the cassette reaches a certain point This is not adjustable and will vary depending on whether or not you use new bills or used bills Generally speaking this warning will occur at between 50 and 75 bills So when the cash count drops to that point the machine will go out of service and prompt you to replenish the cassette To enable this feature simply press the Currency Low Check button The status of the sensor is displayed in the window to the right of the button NOTE If you are not maintaining at least 100 notes in your cassette we do not recommend enabling this option This option is more ideal for locations where the cassette is filled each time cash is loaded Low currency check is not available with the 1000 note cassette dispenser The drawer type 2000 and 4000 note dispensers will support this function 11000343 1 Tranax 2008 Do Not Distribute 3 28 TRANAX Section 4 Operation Operator Manual SECTION 4 OPERATION 4 1 OPENING AND CLOSING
70. sette exit sensor 6 7 not clear 1 cassette not inserted 2 4 cassette not inserted AP does not receive response after dispense request Exceeded maximum number of notes dispensed 150 in a single trans 1 cassette inlet sensor not cleared Abnormal amount of double detect failures during dispense Undefined Long note detected at exit sensor during dispense Short note detected at exit sensor during dispense Operator Manual Check dispenser for jammed bills and reinitialize the machine Turn dispenser over by hand and then reinitialize May require repair Turn dispenser over by hand and then reinitialize May require repair Check for notes where the cassette engages the dispenser Clear any notes which may be blocking the exit sensor Verify the connection to the double detect module Verify the function of the gate solenoid Test dispense failed re run the test and check notes Check why notes are rejecting following at least one successful dispense in the same transaction Check the notes in the cassette Check reject analysis for source of rejected notes long note double detect etc Check reject analysis for cause of rejected notes Verify count of notes in the cassette against the settlement Most common reason is cassette is empty Verify that there are notes in cassette 1 Check the quality of the notes and condition of the pick rollers Check setup of CDU in Operator Menu dispenser ma
71. ss automatically at a preset time See Section 3 2 7 for information on automated scheduling of a Trial Day Total 11000343 1 Tranax 2008 Do Not Distribute 4 19 Section 4 Operation Operator Manual 4 4 JOURNAL MENU JOURNAL PRINT JOURNAL VIEW JOURNAL LAST X PRINT CLEAR JOURNAL CLEAR TRAN SEQUENCE NO CANCEL TO RETURN The Journal is an electronic record of all transactions errors and some programming changes made to the ATM Depending on the size of each entry the memory can hold up to 2000 records Each entry into the journal is indexed with a 4 digit sequence number starting with lt 0000 gt Once the journal memory has reached it s maximum limit it will begin to overwrite the oldest entries You will not be warned of this therefore it is critical to make sure to download or print your journal often enough to avoid loosing records The journal can be printed from the ATM in two different methods Standard and Condensed Standard will give complete information for each transaction basically a copy of the customers receipt whereas the condensed print will only show sequence number date time what type of transaction and then amount requested amount dispensed in case of withdrawal PRINT JOURNAL Step 1 To print the journal press the Print Journal button Step 2 You will be prompted to choose standard PRINT or condensed CONDENSED PRINT Step 3 The ATM will then print all journals in memory
72. ssor Master Password is required to access most of these options however Service password allows basic access for troubleshooting purposes 3 2 1 KEY MANAGEMENT Access to Key Management requires entering a Secure Mode which engages additional security measures per VISA specification to prevent Master Key tampering Make note of these changes as it does affect how keys are entered Entering Key Management requires two 6 digit passwords By default these will be 000000 for part 1 and 000000 for part 2 SECURE MODE ENTER PASSWORD 1 NOTE If a mistake is made entering the Secure Mode password you will be prompted to wait 30 seconds to reattempt 11000343 1 Tranax 2008 Do Not Distribute 3 6 TRANAX Section 3 Programming Operator Manual Successful entry of both passwords will grant access to the Key Management screen From the moment the Key Management area is entered a 5 minute timer begins At the end of 5 minutes regardless of what you are doing entering a master key for example the Key Management area times out and you will be taken back to the Host Setup menu KEY MANAGEMENT CANCEL TO RETURN KEY MODE This option sets the type of master key you will be loading TDES DES MAC etc Refer to Appendix C for Key Mode descriptions and instructions MASTER KEY INDEX The ATM will hold up to 16 individual Master Keys Check with your processor to find if they are expected to be
73. ssword must be changed from default A 6 Appendix B Keypad Addendum Operator Manual APPENDIX B KEYPAD ADDENDUM Tranax 1700 Use the following keypad layout for entering Master Key characters Use the LCD buttons to access Download mode and to clear NVRAM 11000343 1 Tranax 2008 Do Not Distribute B 1 TRANAX Appendix C TDES Key Installation Operator Manual APPENDIX C TDES Key Installation TDES Master Key Installation Triple Data Encryption Standard or TDES was designed as a way to strengthen the security of the master key by upgrading from a 16 bit key to a 32 bit key In addition to the required software changes to support the TDES the specification calls for a pin pad to encrypt any data sent between the keypad and the CPU In this new configuration the master keys are stored securely within the pin pad rather than the mainboard as done previously Hardware Specification Tranax 1700 with EPP Encrypted Pin Pad Installation Procedure To access the Key Management menu from Host Setup you ll need to enter the Secure Mode Password parts 1 and 2 See page 3 6 for Secure Mode instructions Default Secure Mode password is Part 1 000000 Part 2 000000 KEY MANAGEMENT Access the Key Mode selections by entering the operator function menu Cancel Clear Enter 1 2 3 see operator manual Enter Master Password and choose Host Setup Note Master Password is required to change
74. t is entered before each half of the master key to allow the processor to bind the key to the terminal ID automatically In cases where the processor provides a serial number that is less than 10 digits zeros must be added at the beginning of the number to equal 10 digits 110003431 gt u Tranax 2008 Do Not Distribute C 2 TRANAX Appendix C TDES Key Installation Operator Manual 2 Enter Master Key Master Key security requires that no one person has access to all parts of the key To ensure this the processor will provide keys in separate sealed envelopes sometimes referred to as com velope or key components Each envelope contains either one or two 16 digit keys and in the case of unique key a serial number The diagram below shows a sample Unique Key TDES master key Date Stamp 05 15 2003 Serial 235919 Digits L 95D1 R 84C 3D E1S0AB Left Part 4536 SASC D349 AB27 Right Part 2352 6AD3 FICC 628A Left Check Digit 81D3 Right Check Digit 712A Single DES Encryption uses left part only EDIT MASTER KEY Begin by choosing Edit Master Key from the menu Depending on Key Mode the menu prompts UNIQUE KEY PART A UNIQUE KEY PART B for Part A and Part B CANCEL TO RETURN The Edit Master Key interface is designed so that Parts A and B can be entered at completely different times and in either order Part A first or Part B first If a technician is dispatched to enter a key part choose Check Key
75. the PC file into a structure useable by the ATM Download and install the Tranax Graphics Conversion Utility Ti PCX Graphics Converstion Utility 1 00 E4000 ONLY Graphic Format Select PC Files Graphics to be Converted SCREENL 0000 SCREEN 5 SCREEN2 SCREEN 6 SCE S i SCREEN 7 SCREEN 4 C SCREEN 8 SCREEN 9 ff MBI7O0 E4000 machines use SCREEN 1 for Insert Card graphic CONVERT CLEAR ExIT This utility will take your existing PCX image convert and rename the file into the format required by the ATM and Save it in a folder called Converted_Graphics on your desktop You must use this utility If you upload files created on your PC directly to the ATM it will corrupt the memory and in some cases require the mainboard to be re flashed Choose which screen position you d like the new graphic to be saved to you do not have to go in order you can select multiple graphic screens for conversion at the same time however only one file for each screen 11000343 1 Tranax 2008 Do Not Distribute D 5 Appendix D Advertisement Graphics Operator Manual Ti PCX Graphics Converstion Utility 1700 64000 ONLY Graphic Format Select PC Files C Documents and Settings All Users Desktop Converted_Graphics Tranax_1 peox Graphics to be Converted SCREEN 1 f Tranax_1 pex SCREEN 5 SCREEN 2 i SCREEN 6 SCREEN 3 SCREEN 7 SCREEN 4 SCREEN amp SCREEN 9 0 MBE1700 E4000 machines use SCREEN 1 fo
76. to choose characters from ALPHA Letters an empty space NUMBER Numbers SYM Symbols and punctuation RECEIPT HEADER RECEIPT HEADER Once you have selected Receipt PRP AECULPRIGOILLILPSE a Teacer from the Change Message Menu you will be prompted with CLEAR the following screen See the ALL above instructions for navigating this menu CANCEL TO RETURN ous ee S Tranax 2008 Do Not Distribute 3 20 TRANAX Section 3 Programming Operator Manual 3 4 2 BIN LISTS BIN numbers are card numbers that you have preset with your processor to not be Surcharged You must set this up with your processor who will then give you numbers to enter in the list These numbers will reference cards that you wish to not be charged a surcharge for transactions The ATM will hold up to 96 numbers 0 95 BIN LIST To enter the BIN numbers select BIN List from the Customer Setup menu The numbers are divided into 2 banks of numbers BIN LIST 1 BIN LIST CANCEL TO RETURN BIN LIST 1 Next select a bank to proceed to the edit screen begin with BIN LIST 1 BIN LIST INDEX UA E Lad d e a a ee ee a CANCEL TO RETURN Select an index to enter a number press Enter Index and type in the index you wish to edit starting with 0 Next press Edit Bin List and enter the BIN number Use the numbers on the keypad and press the first number of your BIN number until it is highlighted by the white box Press
77. tribute 4 3 TRANAX Section 4 Operation Operator Manual 4 1 4 Closing the top Bezel Push the Front Panel slowly until it is against the lock mechanism Note you must unlock the top bezel lock before the bezel will close all the way To lock the top bezel turn the Bezel key counter clockwise until the key can be removed 11000343 1 Tranax 2008 Do Not Distribute 4 4 TRANAX Section 4 Operation Operator Manual 4 1 5 Operating and Changing the Combination Lock non electronic Before operating the lock or changing the combination Changing Index READ THE INSTRUCTIONS THOROUGHLY Opening Index At the top of the dial ring an index is provided for normal dialing and opening At the side of the opening index 11 o clock a changing index is provided for use only when setting a new combination This is a precision lock therefore extreme care must be used to align the combination number with the index Turn the dial slowly and steadily If after turning the correct number of revolutions any number is turned beyond the index the entire series of combination numbers must be re dialed DO NOT TURN BACK TO REGAIN A PROPER ALIGNMENT WITH THE NUMBERS Each time a selected number is aligned with the opening index a revolution is counted Please contact your distributor or consult manufacturers lock manual for default lock combination Step 1 Turn the dial to the LEFT stopping when the first number is al
78. u power off the ATM and then either open the vault door or remove the paper from the printer and power back on This will force the ATM to the Operator Menu Once you successfully completed the key combination you will be prompted to enter a ENTER PASSHORD password There are 3 options for passwords Eee e Operator Password allows access to basic menu structure e Service Password allows access to basic and diagnostic menus e Master Password allows access to all menus including setup parameters Passwords are very important to maintaining security for your ATM Your dealer distributor will provide you with default password information WARNING Tranax Technologies Inc highly recommends changing your passwords from default as soon as possible Keep all passwords safe and restrict access to non authorized personnel Passwords MUST be 6 digits in length use of anything other than a 6 digit password may cause the passwords to revert back to factory default DO NOT use the same number for all 3 passwords use unique numbers 11000343 1 Tranax 2008 Do Not Distribute 3 1 TRANAX Section 3 Programming Operator Manual OPERATOR FUNCTION Ste Shown to the left is the complete Operator Function menu depending on which NORMAL SE password you entered operators service master you may not see certain functions For example if you use an operator password you will not see the Host Setup button as you wil
79. up to the last time you printed a journal Each time you print a journal a marker is set at that point The next time you print the journal the ATM will print from that marker to the current time 11000343 1 Tranax 2008 Do Not Distribute 4 20 TRANAX Section 4 Operation Operator Manual LAST X PRINT The Last X Print option allows you to bypass the marker set when printing a journal and go back to recover an older record so long as the record still exists in memory For example you print a journal and it includes sequence numbers lt 0001 gt to lt 0100 gt If you wanted to go back and reprint journal number lt 0080 gt you would need to do a Last X Print for 20 records 100 20 80 this would give you records 100 80 To do a Last X Print press the button and then enter a value of how many records you wish to go back CLEAR TRANSACTION SEQUENCE NUMBER This function will reset the journal sequence number back to lt 0000 gt This may be useful if you switch processing or switch Terminal ID numbers and want to keep new records VIEW JOURNAL YIEW JOURNAL View Journal allows you to visually Lee Lessee spect the journal records Press x NORMAL TRANSACTION x the View Journal button and you xx WITHDRAWAL xxx will see the screen to the left a amp 38 aaaz Use the Arrow keys on the main CHECKING keypad to scroll through the pe et a records You can also use the i4 47 46 buttons next to 50 and 50 to g
80. urcharge amount so the customer would be surcharged 10 Check with your host processor to determine if they support this type of surcharging SURCHARGE OWNER SURCHARGE OWNER 01234567890123456 78901234 The surcharge owner can be up to 25 characters long This owner name will appear at the bottom of each transaction receipt To enter the surcharge name press the surcharge owner button and then select a character table by pressing the button labeled ALPHA There are 3 tables to choose characters from CANCEL TO RETURN ALPHA Letters an empty space NUMBER Numbers SYM Symbols and punctuation Using the numbers on the keypad press the number above the letter you wish to select until that letter is highlighted by the white box Press Enter on the keypad to set the letter Use the lt gt keys on the keypad to move back and forth to correct any mistakes or edit existing messages The above diagram shows the surcharge owner screen mwaaa e S Tranax 2008 Do Not Distribute 3 24 TRANAX Section 3 Programming Operator Manual 3 4 5 ADVERTISEMENTS The Tranax 1700 is capable of displaying up to 8 graphic screen advertisements These ads are created on a computer and then downloaded into the ATM either directly at the ATM using a laptop and a special download cable available from your dealer or through the phone line using the TranRMS Management Software When the advertisements are injected and enabled they wi
81. ure is not performed correctly at the end a triple beep is heard and the lock will revert back to the previous combination The LG Basic series lock includes several options including multiple user manager passwords Please consult the LA Gard manual included in the Open Me First box for instructions Ms 4 Tranax 2008 Do Not Distribute 4 8 TRANAX Section 4 Operation Operator Manual 4 2 CASH OPERATIONS 4 2 1 Adding Cash to the Cassette TCDU Open the Security Door Please see 4 1 1 OPENING CLOSING THE SECUIRTY DOOR For Tranax 1700 with a fixed cassette dispenser TCDU use the following steps For machines equipped with the removable cassette dispenser MCDU please continue to Section 4 2 3 With the security door open remove the slide tray screw and slide the dispenser all the way out Insert the key into the top of the reject bin and lift up to access the cash tray 11000343 1 Tranax 2008 Do Not Distribute 4 9 TRANAX Section 4 Operation Operator Manual Push the slide the push plate located inside the cash tray back towards the rear of the dispenser until it latches in place Press on the latch bar to release the push plate against the notes TIPS ABOUT ADDING BILLS 1 Fan the notes so that the notes are not sticking together 2 Remove all the notes with holes or notes that are torn 3 Unfold the folded notes 4 Place all the notes correctly PLA
82. wing the transaction the customer s information what would have appeared on the receipt will display on the screen The ATM will continue to operate without use of the printer until someone accesses the Operator Function menu At that time the error must be corrected before the ATM will go back into service To enable the option press Select Receipt the lower portion of the screen will display the options status 11000343 1 Tranax 2008 Do Not Distribute 3 22 TRANAX Section 3 Programming Operator Manual 3 4 4 SURCHARGE MODE The Surcharge menu displays the current rate at which customers are charged per transaction the person or account that the surcharge funds are sent to and whether or not the option to surcharge is enabled or disabled The information programmed here must match the information given to the processor at the time the account was created When the ATM dials into the processor for any reason it compares the information the processor has on file with what is programmed in this section If there is a discrepancy the ATM will automatically update its surcharge information based on the processors records For example If your ATM is set with the processor to charge 1 50 per transaction and you manually enter 2 00 into the surcharge amount as soon as the machine connects to the processor it will revert back to 1 50 You must contact the processor if you wish to make changes to the surcharge information SURCHARGE
83. y need reprogramming Clear the note path of any notes or obstructions Check cassette and verify that it s inserted properly Check cassette and verify that it s inserted properly AP did not validate dispense command This is an AP software fault not CDU Check reject analysis and verify test dispense Check for notes where the cassette engages the dispenser Check condition of double detect module Check quality of notes and pick rollers Clear any jammed notes or obstructions from the exit sensor Clear any jammed notes or obstructions from the exit sensor mismatch of rejected notes 11000343 1 Tranax 2008 Do Not Distribute A 2 TRANAX Appendix A Error Codes ERROR ERROR DESCRIPTION CORRECTIVE ACTION CODES Undefined 2 4 cassette fails to pick up notes 3 cassette inlet sensor not cleared 3 cassette inlet sensor not cleared Note jam at 2 cassette exit 4 cassette inlet sensor not cleared 4 cassette inlet sensor not cleared Note jam at 4 cassette exit 4 cassette fails to pick up notes 4 cassette not inserted 2 4 cassette inlet sensor not cleared Double detect sensor not cleared while dispensing Note leaving cassette exit sensor did not reach DD Reject gate timing sensor 2 not cleared during dispense Reject gate timing sensor 3 not cleared during dispense Note leaving DD sensor did not reach gate sensor Note leaving gate sensor did not reach count sensor

Operator Manual Tranax 1700

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