ActiveKEY® User Manual
Contents
1. Note The number of consecutive updates codes may be limited Contact your Association MLS for more information Supra Website Obtain an update code from SupraWEB 1 Log into SupraWEB 2 Select the Update Code link under Quick Links The update code displays Chapter 2 10 Updating Automated Voice System Obtain an update code from the automated voice system do the following 1 Call 1 888 968 4032 2 When prompted enter the ActiveKEY serial number and PIN code followed by the sign 3 KIM reads a list of options Press 1 on the phone keypad for an update code Enter an Update Code Enter the update code into the ActiveKEY 1 Press on off to turn on the ActiveKEY 2 Scroll to the MANUALLY INPUT UPDATE menu option and press enter 3 Enter the update code using the keypad and press enter Four 4 quick beeps indicate that the operation is successful Ghapter 3 Chapter 3 iBoxes iBox Devices This chapter explains how to access and manage the iBox iBox BT and the iBox BT LE gives information on Call Before Showing CBS and how to access cooperating keybox systems In this chapter ACCESS IBOX DEVICES isisisi aaa akr aa kr aa a k da kad 12 Release the Key COmaine lr 22 0cci sscsccscncsnsccecensssansccsncseesasisnedecenss 12 Place Listing Keys if IBOX DeV G6 S s iusis sibay nan sy nnise 13 SNOWING E 13 INGIGASE EES 14 Call Before Showing CBS2. kAk a kala kaka 12 Release the Key ContaiNe f sci yn o amel meli niar arara nak ar dans ii xana bara da waa zak da ra k k n di w na 12 Placing Listing Keys in Box DeVICES oe eeee aka d k nirna 13 Showing HOUMS EE 13 R leasethe SMACK a c c hl kk kul nan lek halala sl d e dag EE hinl E da n n 14 Call Before Showing BS xi akkkakk ka kknakakkak eka ka kay aska a kana k awa ak a Aka KEEN 14 Cooperating Sy StGIT S c iki kalk yasna a kaka a kalk yakk ka aka a ka wa ka a a kada ak ka akir Kaka KAK arc ka 14 SHOWING DCH n n i u ilas kina an n zaran kaka a h a Ra Ani ana ka a R Au SH AE R N 15 Showing Activity OVerView liilii kerka kka naka kekan k KAKA KA KAK AA KAK KA KEK KH HA AA WARA WA 16 Read an IBOX DEVICE sis mis niy na sa ie aan sie ee 16 KIM WOIGE REPO E 16 Support and Troubleshooting sseeeeeeeeeeeeeeeeeeeeeeeeeeennaeees 17 Troubleshooting TIPS E 18 AARLE olo SEREN r n DD rrr 20 Te WITT 21 Training LiDI A k ki sin an kn ba DN D s nele EES eege d RAED ENA Ga EWE SR ERNE 21 Preface This is the ActiveKEY User Manual This document includes an overview of the product and detailed instructions explaining e How to charge the ActiveKEY e How to manually update the ActiveKEY when compatible cell coverage is not available e How to access iBox keybox devices e How to set the showing notification preferenc
3. Ekkakaka kak ka n AA AA 14 Cooperating Systems REESEN En 14 11 Chapter 3 12 iBoxes Access iBox Devices The ActiveKEY allows access to the Supra iBox iBox BT or iBox BT LE The ActiveKEY does not need to be within cellular range to open the iBox device but it does need to be updated Refer to Manual updating on page 8 if your ActiveKEY has been outside compatible cellular range for more than 24 hours Figure 4 Supra iBox BT and iBox Shackle Shackle Infrared lens Infrared lens iBox BT LE iBox BT Classic iBox The ActiveKEY communicates with the iBox iBox BT or iBox BT LE using infrared technology The infrared port on the top of the ActiveKEY transmits information to the infrared lens on the front of the iBox device The distance should be less than a foot between the ActiveKEY and the iBox device Direct sunlight can interfere with the infrared communication and shading the area between the ActiveKEY and the iBox device may be required Release the Key Container Access the key container on an iBox iBox BT or iBox BT LE 1 Press on off to turn on the ActiveKEY 2 At the OBTAIN KEY menu option press enter 3 Enter your four digit PIN code and press enter Note Two 2 beeps sound and the ActiveKEY will power down in five 5 minutes 4 Point the top of the ActiveKEY at the iBox iBox BT or iBox BT LE infrared lens After a few seconds the key container unlocks 5 Press up on the
4. access iBox devices in that area The ActiveKEY may have been manufactured with cooperating areas already programmed into it If not take your ActiveKEY to your primary Association MLS or the cooperating Association MLS to have the cooperating areas programmed into it Once your ActiveKEY is programmed for the cooperating system call the neighboring Association MLS to have your key activated in their system 14 Chapter 4 Chapter 4 Showing Activity Showing Activity This chapter explains how to set up showing activity and the various ways to view showing information In this chapter Showing activity Oovervilew EEN 16 Read an iBox Device E LL LELE EEE AE EKE k AKA KAKA AKA KAY AA 16 KIM Voice Access 16 15 Chapter A 16 Showing Activity Showing Activity Overview Each time a Supra key releases the key container in a iBox the showing is recorded in both the key and the iBox The showing is also sent to the Supra database As a listing agent there are several ways to see who has shown your listings Reports of how many properties you ve accessed is also available There are four 4 ways to view showing activity e View showing reports and key activity reports on the Supra website refer to the SupraWEB Guide for Agents available at www supraekey com click the Customer Support link and SupraWEB Resources e Setup SupraWEB to send you an email when you ve had a showing refer to the SupraWEB Guide for Ag
5. must be updated in order to access keyboxes Keyboxes The Key cannot be updated unless the Keyholder is in good standing with the organization Organization and UTC is authorized to use the Service and is in compliance with the obligations for the use of the Service including without limitation these rules and regulations Equipment Security It is necessary to maintain the security and the personal identification number PIN of the Key to prevent the use of the Key and the Service by unauthorized persons Each person in possession of a Key whether such Key is being actively used or not shall abide by the following terms and conditions To keep the Key in authorized Keyholder s possession or in a safe place at all times Not to allow the PIN for the Key to be displayed on or attached to the Key for any purpose whatsoever or to be disclosed to any third party Not to lend or otherwise transfer the Key to any other person or entity or permit any other person or entity to use the Key for any purpose whatsoever whether or not such other person or entity is authorized to use the Key Not to duplicate the Key or allow any other person to do so Not to assign transfer or pledge the Key Not to i destroy alter reproduce modify adapt translate reverse engineer de compile disassemble or tamper with the Key or knowingly or unknowingly allow anyone else to do so or ii provide or otherwise make available the soft
6. ActiveKEY User Manual ActiveKEY Copyright Disclaimer Trademarks and patents Intended use Rules and regulations relating to the use of the service 2015 United Technologies Corporation All rights reserved Document number 10097725P1 09 Jan 2015 The information in this document is subject to change without notice United Technologies Corporation UTC assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities losses or risks personal or otherwise incurred as a consequence directly or indirectly of the use or application of any of the contents of this document For the latest documentation contact Supra or visit us online at www supraekey com This publication may contain examples of screen captures and reports used in daily operations Examples may include fictitious names of individuals and companies Any similarity to names and address of actual businesses or persons is entirely coincidental Supra is a registered trademarks of UTC Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products Use this product only for the purpose it was designed for For the latest product information contact Supra or visit us online at www supraekey com Key Possession Each keyholder Keyholder is responsible for the key Key issued to him or her Current Update The Key
7. RAGE AVAILABLE or NO CELL COVERAGE FOR THIS AREA The third line indicates the strength of the cell signal The number following Y ranges from 0 to 999 with 0 indicating a perfect signal and 999 indicating no signal e Why do I get a CALLTO ENABLE or KEY EXPIRED message There are several possible reasons for an ActiveKEY to have a CALL TO ENABLE or KEY EXPIRED message Contact technical support for troubleshooting assistance Chapter 5 20 Support and Troubleshooting Error Codes Error codes help you identify ActiveKEY or keybox problems The ActiveKEY stores the five 5 most recent error codes that have occurred View error codes do the following 1 Press on off to turn on the ActiveKEY 2 Scroll to the VIEW ERROR CODES menu option and press enter The five 5 most recent error codes the date they occurred and the number of times the error occurred are displayed Refer to the following table for a list of common error codes For a more comprehensive list visit the ActiveKEY page on our website or click here Code Description Solution 27 40 Key expired The key should update itself when cell coverage is available If update is required 7 immediately obtain an update code and enter it into the key or perform a PC Sync 6 30 Clock Error The key will contact the Supra network to fix its time Obtain an update code and enter it into the key or perform a PC Sync to fix it 31 Key unplugged from USB Reconnect the ActiveKEY
8. S aoieanna ii a i EEN dE aE aANT 5 Showing Notifications sisri a adarna y La d ra sela ye k Weka be REZ 5 SupraWEB LOQIN ccccceeeeeeeeeeeeeeeeee neces seneeeeeeseaeeseaeeesnaesaseeaesaseeeeseeeseseeaeensnneesneenaeenaeen 6 ACtIVEKEY Allert ccccccceeseeeseeeeensnneeseseeseeeeeesnsneeesnsaeseseeeesesneeesaseeseseseesasaneeseseeseseneeeaseonenees 6 U DG cc E 7 Automatic Update l u kerka kk knee aka k kk kek KA KAKA N HEKA KAKA H HAKAN HAKAN HK KA KAK KA HAKAN HA KA WAK KA WR 8 Updating O pti OnS E keka aka kaka kak k ka kK KAKE AAN HEKA KAK KH HEKAN HA KANA KA HAK KH HAKAN HAAA KK nnne 8 Manuel SYNC 4 X5x5 4y narin na besna Kara re kin ye ana EES W RA KED ke Wae VVE Da A ya w k SA ka deke KK ha e KWE RIK AY 8 Computer Connection Lkkkk kek kk kk aka kk k NAK KAK KAREK AN HEKA A KAKA K nenene REENEN 8 InstalllActiveKEY PC Syne EE 8 Use ActiVEKEY PO SYN Cisie EES deg ed eE r k Eza dak SE Alaa 9 Update Ofole eeee _e_e_e_r_r_r_r_re_r_cFr_rFrc_crcr e i ZsZvo z z z zr r rFmnn mm mm n mm nm 9 Supra NI D kk ppdppJJrJ mg o mrrrrrr Ee eetet 9 Automated VOICE Sy S G T ss 3 sldis kis null lal k mali silk ln k de ar aaia a eadi 10 Enteran Update Code iii cic i yalan yan sane dkin aa k DAR a aa WE WAR LE WARE 10 IBOX D E 11 Access i BOX DeVICES geess kak lsa xaka kenan ka aka wa aki Aku k ya ea a xalka was kra a ka a a ak k aka
9. ample if an iBox iBox BT or iBox BT LE is programmed for access from 8 a m to 9 p m Standard Time during daylight saving time the actual showing hours are 9 a m to 10 p m Activate or deactivate timed access in an iBox device 1 Press on off to turn on the ActiveKEY Scroll to the SET IBOX TIMED ACCESS menu option and press enter Press 1 to activate timed access hours or 2 to activate 24 hour access Enter the iBox shackle code and press enter The ActiveKEY powers down in five 5 minutes OT ee 19 Point the ActiveKEY at the infrared lens on the front of the iBox device to program the new setting Chapter 3 iBoxes Release the Shackle Each iBox device has a shackle code that releases the shackle for installation or removal at a listing Release the shackle on an iBox Note For an iBox BT and iBox BT LE press down on the shackle with one hand while supporting the bottom of the iBox device with the other hand Then pull up on the shackle to remove it completely from the iBox device For a classic iBox the shackle pops open To remove the shackle completely perform steps 1 5 while providing upward pressure on the shackle 1 Press on off to turn on the ActiveKEY Scroll to the RELEASE SHACKLE menu option and press enter Enter the four digit shackle code for the iBox iBox BT or iBox BT LE and press enter Point the ActiveKEY at the iBox device s infrared lens After a few seconds the shackle releases SH oS Fo
10. at www supraekey com click the Customer Support link at the top navigation bar and SupraWEB Resources To log into SupraWEB 1 Go to www supraekey com 2 Select SupraWEB Login for Real Estate Agents 3 Enter your Single Sign On SSO number and four digit PIN code Note The first time you login with your user ID and password your key serial number PIN and Board Association select from a dropdown list are required 4 Click Login ActiveKEY Alert The ActiveKEY Alert feature uses the ActiveKEY s wireless capability to send a preset email message with just the press of a button Select up to three 3 contacts and the text of the email message ahead of time Enable the ActiveKEY Alert feature 1 Log into SupraWEB 2 Select the ActiveKEY Alerts link Note The first time the link is selected the terms and conditions and license agreement pops up to either accept or deny 3 Verify your email address 4 Click the Enable Service button 5 Enter contact information for up to three 3 people 6 Edit the default message or enter a new message up to 100 characters 7 Click Save Once the contacts are set up a notification is emailed to each of the contacts on the list The email notification to the contacts includes a link for them to opt out When a contact opts out an email is sent to you informing you that one of your contacts has been removed To send an Alert message press and hold the S button for three 3
11. automated voice system The iBox serial number and shackle code are required for the report Request an activity report 1 Call 1 888 968 4032 2 On the phone keypad enter the ActiveKEY serial number and PIN code then press 3 Select option number 5 from the voice menu 4 Press 1 for a voice report or 2 for an email report Follow the instructions to receive the report Ghapter 5 Chapter 5 Support and Troubleshooting Support and Troubleshooting This chapter provides information to help troubleshoot problems and contact technical support if assistance is needed with the ActiveKEY In this chapter Troubleshooting TIPS i snisi sail seni sekinin aa c ra a radi yab n ni uy dan s rai a ad lao b k HA 18 Seele e 20 C ntacung US asse y 5k xar kak ye razek ke k k ya a ke krn ay SA REDE ku na WE HA du r n Hd YE Ku KEK wa FAN 21 Training TDI enee EE Da AWAR 22 17 Chapter 5 Support and Troubleshooting Troubleshooting Tips The following tips can help troubleshoot common ActiveKEY questions I ve lost my ActiveKEY Report lost stolen ActiveKEYs as soon as possible to your Association MLS If it is lost or stolen on a weekend call Technical Support My ActiveKEY is expired The ActiveKEY remains active by connecting wirelessly to a compatible cellular network If you are out of coverage for more than 24 hours your ActiveKEY displays the message KEY IS EXPIRED UPDATE NOW R
12. bottom of the key container within 30 seconds to remove it from the iBox or iBox BT If you do not press up on the container within 30 seconds it relocks A buzz tone sounds if the operation is unsuccessful and the ActiveKEY displays a message alerting you to the error Chapter 3 13 iBoxes Placing Listing Keys in iBox Devices The classic iBox key container holds up to three 3 listing keys The iBox BT and iBox BT LE key containers holds up to five 5 listing keys or two 2 gate cards and two 2 keys Before closing the key container verify that all items are well inside and the front is not bowing or bulging out Listing agents should always make sure there is a spare set of listing keys before closing the key container A Caution Do not place ID tags key rings or loose objects in the key container They can jam the container To close the key container turn the key container to face you see the figure below Insert the key container into the bottom of the iBox and push up until it closes Figure 14 Key Container Showing Hours The iBox device can be programmed to allow 24 hour access or timed access for specific hours To determine the timed access hours programmed into the iBox contact your Association or MLS Showing hours are in standard time If the area observes daylight saving time the actual access hours are one 1 hour later than the hours set in the iBox or iBox BT during daylight saving time For ex
13. continuous seconds The ActiveKEY displays SENDING ALERT Once complete the ActiveKEY displays ALERT DONE and the backlight on the ActiveKEY flashes to let you know your alert message has been emailed to your contacts 6 Chapter 2 7 Updating Chapter 2 Updating This chapter explains how the ActiveKEY updates automatically and how to manually update the ActiveKEY In this chapter Automatic Update ee EEN EEE ENEE 8 Updating ODtIODRS s iy siy cis idea yada bila an n l nan ana uaka anku a LL EEEN ESEESE 8 MANUAL SYNC y n ii yay xayin n nik vek re H kun ki n k da h n uy kb R uan sun t c daa b neva b k 8 Computer Connecti on EEuEkzEzEz Es EEEEEEEEEEEEEEEEEEEEEEEE 8 Install ActiveKEY PC SYNG EE 8 Use ActiveKEY PC SYNG rriorse a O E E 9 Update Coe issos a EAEE EE EE EEEE 9 S pra Webseite rinan anni An ERE zana h nani Enni 9 Atutomaltec VOICE System eege EES iii 10 Enter an Update Code 10 Chapter 2 Updating Automatic Update The ActiveKEY contains a cellular radio to communicate with the Supra network on a regular basis to automatically update the ActiveKEY send and receive showing notifications and receive messages To stay updated the ActiveKEY needs to be within compatible cellular range for ten 10 continuous minutes during any 24 hour period For more information on compatible cellular range refer to the How do I know if my ActiveKEY is in cel
14. e key serial number and technical support information is on the back of the ActiveKEY Figure 1 ActiveKEY Infrared IR Port ActiveKEY Wireless Antenna LCD Screen Flashlight lese cancel enter Leen Charger Port Screen Support Info Backlight NR Send Alert Email Chapter 1 3 Introduction Navigation The following table describes the buttons on the ActiveKEY and their uses Button Description on off Turns the ActiveKEY on and off enter Selects a menu option accepts a code cancel Exits a menu option or backspaces when entering a code arrows Scroll up and down through the menu options 0 9 Enter codes such as PIN or shackle code into the ActiveKEY numbered buttons Turns the flashlight on and off N To activate the flashlight press the on off button to turn on the ActiveKEY then press the flashlight button located between the two 2 arrow keys Turns the backlight on and off to illuminate the LCD screen and entire keypad to see numbers and instructions in low light amp To activate the backlight press the on off button to turn on the ActiveKEY then press the light bulb button to the left of the zero button 6 Press and release the S button to display support contact information Press and hold the Supra logo button for three 3 seconds to send an alert email message Refer to ActiveKEY alert on page 6 Menu Options The following table desc
15. efer to Manual updating on page 8 for instructions on how to manually update your ActiveKEY The key container won t close If the key container in an iBox device appears to be jammed check to see if the listing keys are blocking the container If nothing seems to be preventing the container from closing do not force it Take the iBox to your Association MLS for assistance I ve lost my code If you do not remember your PIN or KeyBox shackle code contact your Association MLS for assistance My ActiveKEY shut down for 10 minutes If you enter ten 10 incorrect codes within a 10 minute period the ActiveKEY emits a buzz tone and times out for ten 10 minutes At the end of this time period the ActiveKEY reactivates and is ready for use To avoid a bad code timeout verify you have entered the correct PIN or shackle code before repeating the procedure What do do if have a low battery Make sure you are charging the ActiveKEY on a regular basis with either the wall charger or a car charger A completely drained battery will take eight 8 hours to fully charge What do do if have a dead battery If the ActiveKEY does not turn on or make any sounds and does not begin charging when plugged in it probably has not been charged for an extended period of time Plug in the ActiveKEY and do a reset with the power plugged in refer to Figure 5 on page 19 then charge it for eight 8 hours to completely recharge it M
16. ensnensnensneenneeane 2 Ee 3 Menu ODTIONS rirse ada y ATE W n ya R ha naza Ranga aka k 3 Tele Gel 4 Battery e ee EE 4 ee mm m mm 5 SNOWING Ee E 5 SupraWEB LOGIN EE 6 ActiveKEY Alert Ak NENNEN KENE KKK KENNEN xaka xn wa na an 6 Chapter 1 2 Introduction Supra System Overview The ActiveKEY is part of the Supra Keybox system The components of the system include Keyboxes Supra iBox iBox BT and iBox BT LE devices hold the listing keys to your properties To show a listing you must access the keys inside the iBox placed on the listing ActiveKEY The ActiveKEY allows you to access Supra iBox devices and keeps track of the iBox devices it has opened SupraWEB SupraWEB is the agent website available at www supraekey com where you can go to obtain an update code for your key identify the name of a keyholder by key serial number manage your iBox iBox BT or iBox BT LE inventory view email and schedule activity reports view and send showing feedback and manage your bill Supra Network The Supra network maintains all key and iBox data KIMvoice The Keybox Information Manager KIM is the Supra network that maintains the key and keybox data Automated voice access to KIM is available by calling 888 968 4032 ActiveKEY Overview The ActiveKEY Figure 1 allows access to Supra iBox iBox BT or iBox BT LE via infrared The LCD screen on the front of the ActiveKEY displays menu options codes and messages Th
17. ents available at www supraekey com click the Customer Support link and SupraWEB Resources e Read the iBox s to transmit the showing information to your ActiveKEY and view the showings right on the ActiveKEY e Request a report from the KIM voice system Read an iBox Device The iBox iBox BT and iBox BT LE store showing information for the most recent 100 showings As an option visit the listing and use the ActiveKEY to determine who has recently accessed your iBox View the agent s name phone number and the date and time that the property was shown Read an iBox 1 Press on off to turn on the ActiveKEY Scroll to the READ KEYBOX ACTIVITY menu option and press enter Press 2 to select READ KEYBOX Enter the iBox shackle code and press enter Point your ActiveKEY at the infrared lens on the front of the iBox device St ss See The ActiveKEY screen displays the most recent access of the iBox showing the key serial number and the date and time of the access Press ActiveKEY enter button on a showing record to display the agent s name and phone number Use the arrow buttons on your ActiveKEY s keypad to scroll through the showing records The previous iBox read is stored in the ActiveKEY View a previous iBox read 1 Press on off to turn on the ActiveKEY 2 Scroll to the READ KEYBOX ACTIVITY menu option and press enter 3 Press 1 for VIEW LAST READ KIM Voice Report Request a showing activity report for an iBox through the
18. erve battery power the ActiveKEY shuts down after 30 seconds of inactivity You can conserve battery power by turning off showing notifications in the ActiveKEY Refer to Showing notifications on page 5 When the battery level is low the ActiveKEY alerts the user by emitting two 2 short buzz tones To check the battery status turn on the ActiveKEY The battery level displays on the screen When the ActiveKEY battery is very low the ActiveKEY displays LOW BATTERY when turned on and it then turns itself off If the battery is completely drained the key will not turn on Charge the battery in both instances A full charge takes approximately eight 8 hours Chapter 1 5 Introduction The Supra system sends an email when the battery has reached the end of its useful life This can happen if the key is used for more than six 6 years The first indication of this situation is usually a battery will not hold a charge for very long The email reminds you to replace the key The ActiveKEY is designed to operate in temperatures between 4 and 131 F 20 and 55 C Low or high temperature conditions may shorten battery life or cause the ActiveKEY to malfunction If the ActiveKEY is below 32 F 0 C or above 104 F 40 C the battery will not charge WARNING DO NOT leave an ActiveKEY in hot environments including a car because temperatures in parked cars can exceed this range For maximum battery life store the Act
19. es in your ActiveKEY and e How to view showing activity for your listings at SupraWEB There is also information describing how to contact technical support if you have questions or concerns Read these instructions and all other ActiveKEY documentation entirely before installing or operating this product The most current versions of this and related documentation may be found on our website at www supraekey com The following conventions are used in this document Menu items and buttons Italic Emphasis of an instruction or point special terms File names path names windows panes tabs fields variables and other GUI elements Titles of books and various documents Blue italic Hyperlinks to cross references related topics and URL addresses NARROW Text that displays on the ActiveKEY or computer screen Safety Terms and Symbols These terms may appear in this manual CAUTION Cautions identify conditions or practices that may result in damage to the equipment or other property A WARNING Warnings identify conditions or practices that could result in equipment damage or serious personal injury Chapter 1 1 Introduction Chapter 1 Introduction This chapter provides an overview of the Supra Keybox System and the ActiveKEY In this chapter Supra System OVCIVIOW scstsccrsieiusasnsbencatrdsenvnsi andi durdanuzereznaairaetdenrsuenats 2 ActiveKEY Overvi W 1scceccceeceeceeneeesnessnensnessnensnessnennnesne
20. iveKEY at room temperature If the ActiveKEY reaches a temperature over 131 F 55 C the key automatically goes into safe mode If you see the following message on the ActiveKEY MAXTEMP EXCEEDED SAFE MODE ON the key has reached a high temperature and cannot be used until it cools down Preferences Set the preferences in the ActiveKEY for the following e Showing notifications Audio tones Showing Notifications The ActiveKEY can be set to automatically notify you when there was a showing at your listings between 8 a m to 8 p m 9 a m to 9 p m daylight saving time The ActiveKEY battery drains faster when showing notifications are turned on If you do not want to be notified when you have a showing or want to conserve battery power in your ActiveKEY turn showing notifications off Set the showing notification preferences 1 Press on off to turn on the ActiveKEY Scroll to the PREFERENCES menu option and press enter Press 1 for NOTIFICATION The screen Figure 2 shows your options Press 1 to turn notification on or 2 to turn notification off Press enter to accept the changes and exit the menu Sit Se S9 Figure 2 Showing notification preference screen NOTIFICATION ON 1 ON 2 OFF Chapter 1 Introduction SupraWEB Login You can manage your key when you log into SupraWEB For more information on how to register to log into SupraWEB refer to the SupraWEB Single Sign On Instructions available
21. l coverage section of Chapter 5 Support and Troubleshooting To ensure the ActiveKEY remains updated and timely transmits showing data the radio in the ActiveKEY cannot be turned off The on off button controls the display only As long as the ActiveKEY is updated it does not need to be within cellular range to open iBox devices The ActiveKEY does need to be in compatible cellular range to send and receive showing notifications If you are out of coverage range for more than 24 hours the ActiveKEY displays the message KEY IS EXPIRED UPDATE NOW Updating Options If the ActiveKEY was outside of compatible cellular range for more than 24 hours and has expired there are four 4 ways to update the key In compatible cellular range e Select the Manual ESYNC option on the ActiveKEY Outside of compatible cellular range e Connect theActiveKEY to the PC and use the ActiveKEY PC Sync software to update the ActiveKEY e Obtain an update code from SupraWEB and enter it into the ActiveKEY e Obtain an update code from the KIM voice access system and enter it into the ActiveKEY Manual Sync The manual esync function that gives you the ability to update your ActiveKEY manually when you are in compatible cellular range 1 Select the MANUAL ESYNC option on the ActiveKEY 2 Press enter Computer Connection The ActiveKEY can be manually activated by installing the ActiveKEY PC Sync software on a computer and connect the ActiveKEY to the compute
22. ng Us If assistance troubleshooting the ActiveKEY is needed support is available from 5 a m to 7 p m Pacific Time seven 7 days a week Website http www supraekey com Email suprasupport fs utc com Telephone 877 699 6787 Fax 503 589 8677 Note Please have the ActiveKEY present when calling for technical support Training Library Another resource is the training resource library available to all agents Access the training library 1 Go to www supraekey com 2 At the top navigation bar click the Customer Support link and ActiveKEY Resources
23. r Then the software can update the ActiveKEY using the Internet connection Install ActiveKEY PC Sync Access the ActiveKEY PC Sync software download from the Supra website Download the software 1 Go to www supraekey com 2 Inthe top navigation bar select Downloads 8 Chapter 2 9 Updating 3 Select ActiveKEY PC Sync Software and click Run when the dialog box opens The software is downloaded to the computer and the ActiveKEY PC Sync Setup Wizard opens Click Next and follow the instructions in the installation wizard to install the ActiveKEY PC Sync software onto the computer and connect the ActiveKEY for the first time Use ActiveKEY PC Sync After the ActiveKEY PC Sync software is installed update the key any time by connecting it to the computer with the provided USB cable When you connect your ActiveKEY the ActiveKEY Update Info window opens Figure 3 ActiveKEY Update Info window Supra Update Key ActiveKEY PCSync 4 6 2492 Status Edit Settings For support call Supra Support at 1 877 699 6787 The ActiveKEY Update Info window contains the following buttons Update Key Updates the ActiveKEY using the computer s Internet connection Status Displays the ActiveKEY s status View Log Displays a log of the past online updates Edit Settings Configures the ActiveKEY connection settings Update Code Manually update the key by obtaining an update code from the Supra website or voice access system
24. r an iBox BT and iBox BT LE press down on the shackle with one hand while supporting the bottom of the iBox device with the other hand Then pull up on the shackle to remove it completely from the iBox device For a classic iBox the shackle pops open To remove the shackle completely repeat steps the above steps 1 5 while providing upward pressure on the shackle Call Before Showing CBS Every iBox device contains a Call Before Showing CBS code that your Association or MLS can activate The CBS code allows the listing agent to control iBox access by requiring the showing agent to call for authorization before opening the iBox device If the CBS code is active in the iBox device enter the CBS code into the ActiveKEY before accessing it Enter a CBS code into the ActiveKEY 1 Press on off to turn on the ActiveKEY 2 Scroll to the CALL BEFORE SHOWING menu option and press enter 3 Enter the CBS code and press enter Once the CBS code is entered for a particular iBox into the ActiveKEY follow the standard procedure for releasing the key container You can access the iBox until the listing agent changes the iBox or until you enter a CBS code for a different iBox device Cooperating Systems The ActiveKEY may be able to access iBox devices in a neighboring Association MLS Check with your Association MLS to determine if it has a cooperating agreement In order to show listings in a cooperating area your ActiveKEY must be programmed to
25. ribes the menu options available on the ActiveKEY Menu option Action OBTAIN KEY Access a keybox to obtain the listing key DISPLAY KEYBOX Display the number of showings vou ve had at your iBox s SHOWINGS RELEASE SHACKLE Release the iBox shackle CALL BEFORE Enter a Call Before Showing CBS code SHOWING READ KEYBOX Display the activity information stored in an iBox ACTIVITY MANUALLY INPUT Enter an update code UPDATE VIEW ERROR CODES View recent error codes for troubleshooting CLEAR KEYBOX Clear listing information programmed into an iBox LISTING DATA RESET SECURITY Use the ActiveKEY s cellular connection to update the version SET IBOX TIMED Program a keybox for timed or 24 hour access ACCESS REVIEW MESSAGES J Review messages from your broker Association or Supra PREFERENCES Set your showing notification frequency and ActiveKEY tone preferences VIEW ACTIVEKEY Display the ActiveKEY s status including whether it is enabled active and if compatible cell coverage is STATUS available ABOUT Display the ActiveKEY s firmware version and manufacture date Chapter 1 4 Introduction Audio Tones The ActiveKEY uses several audio tones to communicate with you Audio tone Description 1 beep A button has been pressed on the ActiveKEY keypad 2 beeps Code entry complete 3 beeps Shutting down 4 beeps Operation complete Series of beeps Communicating with an iBox 1 long buzz Error Refer
26. to Error codes on page 20 to diagnose the error 2 buzzes Low battery 3 buzzes Programming error Call Support to determine if your ActiveKEY needs to be reprogrammed or replaced Refer to Contacting us on page 21 The audio tones in the ActiveKEY can be turned on or off Set the audio tone preferences in the ActiveKEY 1 Press on off to turn on the ActiveKEY 2 Scroll to the PREFERENCES menu option and press enter 3 Press 2 for TONE 4 Press 1 to turn the tones on or press 2 to turn the tones off 5 Press enter to accept the changes and exit the menu Battery Charging The ActiveKEY has a non replaceable rechargeable battery Use the provided wall charger to recharge the battery When you first receive the ActiveKEY plug it in using the wall charger overnight to give it a full charge and make sure to recharge it on a regular basis thereafter Another option is to use a vehicle charger Most vehicles only charge the ActiveKEY while the vehicle ignition is on If your ActiveKEY is charging the display will read CHARGING and will show the current battery level in the key CAUTION Use only a Supra recommended wall or vehicle charger Using a non approved charger may result in damage to the ActiveKEY Connecting the ActiveKEY to the computer with the USB cable will not adequately charge the key Most computers do not pass enough charge through the USB cable to offset a cellular radio s consumption To pres
27. to the USB cable and retry the operation prematurely 35 36 Low battery in key Charge the ActiveKEY using the Supra approved wall or car charger 3F 7C Low battery in KeyBox Notify the owner of the iBox If you are the iBox owner release the shackle and 80 open the key container and return to Supra for battery refurbish 41 74 Bad code lockout Wait ten 10 minutes for the lockout to clear and try the operation again Make sure 75 to use the correct PIN and shackle code 5D 5E Infrared communication Shield the lens on the iBox device from direct sunlight make sure the key and iBox 5F 60 failure are within one 1 meter or closer point the key directly at the lens on the iBox device and try the operation again Incorrect PIN Verify PIN and try again 72 73 Incorrect shackle code Verify shackle code and try again 77 BS CBS code error An incorrect CBS code was entered Verify the CBS code and try again 7A Access hour restriction You are attempting to open an iBox outside of the access hours programmed into the iBox If it is your iBox turn off Timed Access in the iBox Otherwise return during the access hours 7D BO Invalid update code Verify the update code and enter again B1 Key disabled Verify you are paid and active Obtain an update code and enter it or perform a PC Sync Cooperating code disabled Obtain an update code and enter it or perform a PC Sync Chapter 5 21 Support and Troubleshooting Contacti
28. ware or any part or copies thereof to any third party To notify your Organization or UTC within forty eight 48 hours if the Key is lost or stolen To follow all additional security procedures as specified by your Organization and To safeguard the code for each Keybox from all other individuals and entities whether or not they are authorized users of the service Keybox Authorization Before a Keybox is installed or used on any piece of real property the prior written authorization to install or use a Keybox must be obtained from the property owner as well as from any tenant s in possession of the property if applicable Extreme care shall be used to ensure that all doors to the listed property and the Keybox are locked All owners and or tenant s of real property shall be informed that the Keybox is not designed to be or intended as a security device Table of Contents Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 PPG EA GO 5 kiyana n Hak anl ada waka rak sa kawa Sud KAN UE KUR A Bu R d al 5 SWE EN h S AK u K n j RQ AR EES iv Safety Terme And Symbols 2 2scccesceenesecceeeceeeeesneeeesenqereeceesnsseecnnanenesceeeseesersavneeness iv Tt OO U LOT WE 1 EIIICEVOOlule UE 2 Active KEY V IV W dick daira lkak nala aa ka s k keka kaka ENNEN aw a kk ku al kak Aa Kaka EEEE SENi 2 NaVIGa HOL EE 3 MENU OPUOMS kerimine eieae e e E p e a E EE S eE eE 3 Adio MET 4 Preferente
29. y ActiveKEY is stuck searching If the ActiveKEY is stuck while searching for an iBox press the cancel button If it is still stuck press and hold the cancel button for several seconds If it remains stuck do a reset refer to Figure 5 on page 19 18 Chapter 5 19 Support and Troubleshooting e My ActiveKEY is locked up Insert one 1 end of a paperclip into the reset hole located on the back of the ActiveKEY in the bottom right corner just below the serial number label and apply gentle pressure Figure 5 on page 19 Do not insert anything with a sharp point as you may damage the ActiveKEY A successful reset occurs when the key displays SUPRA ACTIVEKEY WARNING When performing a reset insert the paperclip only into the pinhole near the bottom on the back of the ActiveKEY Do not insert any object into any other opening on the unit Doing so could result in equipment damage or serious personal injury Figure 5 Reset hole Ce Supra ActiveKEY www supraekey com s KIM VOICE 1 888 968 4032 SUPPORT 1 877 699 6787 Fe IC 1175F 1061736 SERIAL NUMBER 8300000 n 7 Reset Hole e How do know if my ActiveKEY is in cell coverage To check for the presence of a compatible cell signal in the ActiveKEY press the on off button to turn on the ActiveKEY scroll to VIEW ACTIVEKEY STATUS and press enter Scroll down to CELL COVERAGE It will either say CELL COVE
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