Getting started guide Turbo Stick
Contents
1. Do not operate your modem in any area where a potentially explosive atmosphere might exist Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death Be aware and comply with all signs and instructions Users are advised not to operate the modem while at a refueling point or service station Users are reminded to observe restrictions on the use of radio equipment in fuel depots fuel storage and distribution areas chemical plants or where blasting operations are in progress 25 Areas with a potentially explosive atmosphere are often but not always clearly marked Potential locations can include gas stations below deck on boats chemical transfer or storage Facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical and life support equipment Do not operate your modem in any area where medical equipment life support equipment or near any equipment that might be susceptible to any form of radio interference In such areas the host communications device must be turned off The modem can transmit signals that could interfere with this equipment On an aircraft either on the ground of airborne n addition to FAA requirements many airline regulations state that you must suspend wireless operations be2. Service may not be available in your location Relocate the computer to a different area Coverage maps are available at bell ca coverage The network may be unavailable due to maintenance Try the connection again at a later time The LED indicator on your Turbo Stick is not lit or is red Your Turbo Stick may not be inserted properly Remove and Firmly reinsert your Turbo Stick into the USB port The SIM card may be missing or incorrectly inserted Remove your Turbo Stick and SIM card and carefully reinsert Refer to Inserting your Bell SIM card on page 4 Your computer may not have the correct hardware drivers for your Turbo Stick Remove your Turbo Stick uninstall the software and reinstall When clicking Connect the message Your connection attempt to the network failed is displayed Service may not be available in your location Relocate the computer to a different area Coverage maps are available at bell ca coverage The network may be unavailable due to maintenance Try the connection again at a later time Your Turbo Stick may not be activated First remove your Turbo Stick uninstall the software and reinstall IF this does not resolve the problem contact Bell Client Care Intermittent connectivity and or low throughput Service may not be available in your location Relocate the computer to a different area Coverage maps are available at bell ca coverage To improve speed tr
3. energy and is designed for use in accordance with the manufacturer s user manual However there is no guarantee that interference will not occur in any particular installation If this equipment causes harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Consult the dealer or an experienced radio television technician for help This device complies with Part 15 of the Federal Communications Commission FCC Rules and Industry Canada ICES 003 Operation is subject to the Following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation WARNING DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF SUCH ACTION MAY VOID THE WARRANTY THE OVATION DEVICE IS FACTORY TUNED NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED CONTACT YOUR SERVICE PROVIDER FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE FCC CAUTION The Radio Frequency RF emitter installed in your modem must not be located or operated in conjunction with any other antenna or transmitter unless specifically authorized by Novatel Wireless Technologies MODIF
4. for a short period of time while scanning If this gets stuck then close Mobile Connect remove the Turbo Stick wait a few moments restart Mobile Connect and reinsert the Turbo Stick into a different port if available Before contacting Bell Client Care Shut down your computer and remove your Turbo Stick Restart the computer and reinsert your Turbo Stick after startup is complete IF you have access to the Internet check the troubleshooting information www bell ca troubleshooting The latest version of Mobile Connect is available at www bell ca mobileconnect IF the above actions do not resolve your issue contact Bell Client Care and have the following information ready Computer operating system being used e Mobile Connect software version installed found under Tools gt Help gt About Turbo Stick model being used 22 Federal Communications Commission Notice FCC United States Electronic devices including computers and wireless modems generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations This equipment has been tested to and found to be within the acceptable limits for a Class B digital device pursuant to part 15 of the FCC Rules and Industry Canada ICES 003 These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment This equipment generates radio frequency
5. securely in the slot 4 Replace the back panel on the device TIP To remove the SIM card simply use a paper clip to aid pushing the SIM card out ensuring that the spring is pressed down Preparing Your Computer for Installation Mobile Connect from Bell is a program that allows you to set up and manage your wireless connections over the Bell network Mobile Connect for Windows and Macintosh is pre loaded onto your Turbo Stick and can be installed directly from it to your computer no CD required Before inserting your Turbo Stick into the computer IF you are already using a wireless connection manager such as Mobilink or have it installed on the computer you should uninstall the program and restart before inserting your new Turbo Stick 2 Ensure that computer security software antivirus and firewall programs are set to allow software installation 3 Ensure that you have Administrator Rights and the login user name and password before attempting to install check your computer s Help files for details Installing Mobile Connect for Windows Insert your Turbo Stick into an available USB port on your computer Do not forcibly insert your Turbo Stick as this may damage both the device and the port Your Turbo Stick powers on when inserted and your computer may beep Note Your computer may display a security warning stating that Mobile Connect is not a trusted application You may safely dismiss this warning and
6. Bell Getting started guide Turbo Stick LTE Novatel Wireless U679 Welcome Thank you for purchasing a Turbo Stick from Bell This guide provides an overview of your new Turbo Stick and details on how to configure your computer for use with this Turbo Stick Account Requirements 0 00 ccc a D na be n nan n ete eee 2 Systemi Requirements sa s ks s xe r ncan es k R d44 0 edu QAW d W j 0A W 3 Inserting your Bell SIM cqrd WW WW kk ees 4 Preparing your computer for installation LL kK ee 5 Installing Mobile Connect for WINdOWS WWW KK 6 e Installing Mobile Connect for Macintosh KK 8 Starting Mobile COANE CE gt aya karke d Sage aka ka kay a tains ad bai Raion Oe a hy day 10 Using Your TUNDO SECK yi si k s k r n nn 0 k b a Wn QEW 200 23 04 va 1 OW MUCH AAR do leed ceux aa aya 4yan lona nian aspi seg e44 x8 ia 12 enan OVERVIEW se corir coin DD Er E EAEE E E I NNN N NDAMUWMJP E E 14 nserting and removing your Turbo Stick from your computer 16 Unblocking a SIM S r j es A 45950104 cence 18 TEOUBIESHOO IAG 2 san neana ne yiy Ay a ara E ay di ar n gira a bkn J Bedi an 19 Account Requirements Before installing your Turbo Stick please ensure you have the following A Bell wireless account with a Mobile Internet plan IF you don t have an account or a Mobile Int
7. ICATIONS Any changes or modification not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment RF Exposure Specific Absorption Rate SAR Information This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves FCC Equipment Authorization ID PERNVWMC551 Your wireless modem is a radio transmitter and receiver It is designed and manufactured not to exceed the exposure limits for radio Frequency RF energy set by the Federal Communications Commission FCC of the U S Government These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies The standards include a substantial safety margin designed to ensure the safety of all persons regardless of age and health 23 The exposure standard for wireless devices including mobile USB Modems and wireless modems uses a unit of measurement known as the Specific Absorption Rate or SAR Tests for SAR are conducted using standard operating positions reviewed by the FCC with the device under test transmitting at its highest certified power level in all frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the USB modem while operating can
8. LUDE A Connect Disconnect Button B Signal Strength Indicator C Status Display D Usage Counters E Minimize Button F Roaming Indicator G Menu Buttons H Quick Buttons Connection Type Tabs J SMS Inbox Status K Information Panel Connect or disconnect from the network Graphically illustrated network signal status Indicates the availability of the network and status of current network connection An overview of the data you active data session have transmitted and received during an Minimize Mobile Connect to the System tray or close the program Notification that your network connection is with a Bell partner network additional roaming charges will apply Buttons to access the Tools menu SMS Messaging window Wi Fi Hotspot Finder and Help menu Customize buttons to launch support programs Switch between Mobile and Wi Fi connections when Wi Fi connection management is enabled Indicates if new SMS messages have been received Free product information from Bell Note that usage will appear in your usage counters while information is being provided however the data associated with this information will not be charged to your account when connected using your LTE or HSPA Turbo Stick Check your SMS Messaging Window often for updates and information from Bell NOTE Bell administrative SMS messages are free to receive Additional charges may apply for other SMS messages sen
9. ORTANT Due to the transmission and reception properties of wireless communications data occasionally can be lost or delayed 24 This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path Although data loss is rare the environment where you operate the modem might adversely affect communications Variations in radio signal strength are referred to as fading Fading is caused by several different factors including signal reflection the ionosphere and interference from other radio channels ovatel Wireless or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the U679 Modem or failure of the U679 Modem to transmit or receive such data ovatel Wireless Inc warrants for the 12 month period immediately following receipt of the Product by urchaser that the Product will be Free from defects in material and workmanship under normal use HESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement at ovatel Wireless option of defective or non conforming materials parts or components The foregoing warranties do not extend to I non conformities def
10. R PC INCLUDING TO DOWNLOAD APPLICATIONS OR CONTENT OR FOR GAMING WILL RESULT IN PER KILOBYTE DATA TRANSPORT CHARGES AT BELL MOBILITY S THEN CURRENT RATES You will be charged for data transmissions from or to your PC or other device through your Bell Mobility handheld device Data transmissions include automated security updates to your PC Internet gaming sending and receiving emails including attachments and downloading music or other content If you subscribe to a data plan you will be charged additional per kilobyte rates as set out in the plan for any data transport usage in excess of the data transport included in the monthly data plan fee Data roaming charges may also apply if you are transmitting data through your device on one of Bell Mobility s roaming partners networks 26 Note to subscribers of Bell Mobility s Unlimited Mobile Browser In tethering your Bell Mobility handheld device to your PC or other device data transmission does NOT occur through the Unlimited Mobile Browser You will be charged for data transport usage in addition to the monthly charge for the browser We encourage you to minimize these charges by subscribing to an appropriate price plan or feature Visit www bell ca or call 1 888 4 MOBILE to subscribe Be sure to check the Connection Details and Session Log in Mobile Connect to keep track of your data usage Speeds may vary with your technical configuration Internet traffic server environme
11. Stick to overheat and may alter the performance of the antenna Do not force the SIM card into the SIM card slot e The USB connector should plug easily into your computer s Type A USB port Forcing your Turbo Stick into a port may damage the connector e Protect your Turbo Stick from liquids dust and excessive heat Store your Turbo Stick in a dry and clean environment when not in use Do not apply force to the top or bottom of your Turbo Stick e Remove your Turbo Stick from the USB port before transporting your laptop Inserting and removing your Turbo Stick From your computer Now that the Mobile Connect software is installed on your computer your Turbo Stick can be inserted or removed at any time As an external device your Turbo Stick is vulnerable to damage during transport It is recommended that you remove and securely store your Turbo Stick when transporting your computer To insert your Turbo Stick 1 Hold the device securely with one hand and use the thumbnail of your other hand to gently flip open the USB Connector on your wireless device to a 120 degree angle Be sure to avoid over extending the USB Connector past its resistance point Avoid opening the USB connector with metal objects as this might damage the pins 2 Hold the device along the side edges and gently insert the device into your computer s USB port The U679 modem should fit easily into the port Do not force the device into the port as this mi
12. attempts the SIM card may become blocked You will see a warning message on your last attempt In the event that the card becomes blocked you have the ability to re enable the PIN mechanism by entering a Personal Unblocking Key PUK You will be prompted to enter a new PIN in combination with the PUK code to unblock and reset the PIN lock IMPORTANT You will have a limited number of attempts to enter the correct PUK code IF you Fail to enter the correct code within the allowed number of attempts it will be necessary to replace the SIM card The PUK is available through eCare at www bell ca mybell or by calling Bell Client Care Troubleshooting Below is a list of indicator lights and common error messages and possible solutions regarding the use of your Turbo Stick LED COLOUR STATUS DESCRIPTION Blue Hi Solid The modem is connected to the LTE network Blinking LTE network detected Green Hi Solid The modem is connected to the 4G network Blinking 4G network detected Blue Hi Alternating The modem is searching for a network Green White The modem is powering on or the Firmware is being upgraded Red Hi Solid Device error contact support Blinking SIM error Device connection error No Light USB connector angle exceeded or the modem is powered off not receiving power Troubleshooting continued SYMPTOMS SOLUTION Bell does not show in the status display
13. be well below the maximum value This is because the USB modem is designed to operate at multiple power levels so as to use only the power required to reach the network In general the closer you are to a wireless base station antenna the lower the power output Before this device is made available for sale to the public it must be tested and certified to the FCC that it does not exceed the limit established by the government adopted requirement for safe exposure The tests are performed in positions and locations as required by the FCC for each model CAUTION This USB modem is approved for use in normal sized laptop computers only To comply with FCC RF exposure requirements this modem should not be used in configurations that cannot maintain at least 5 mm from users and bystanders For example this modem should not be used in certain laptop and tablet computers and configurations where the USB connectors are unable to provide or ensure the necessary separation is available between the modem and its users to satisfy compliance Actual Operating P Normal Operating Range 120 140 130 Please ensure the modem is positioned as indicated in the photos to maintain the SAR compliance and for optimum performance The modem has been designed and tested to meet SAR compliance as outlined by the FCC IF the modem is connected to USB ports other than those shown above please ensure the device maintains a separation distance of at least 5 mm IMP
14. continue with the installation Installation should automatically begin However you may be prompted to install Mobile Connect Select Install Run Mobile Connect IF the auto install Fails to start remove your Turbo Stick and use an alternate Internet connection to download and install the software from our website at bell ca mobileconnect before inserting your Turbo Stick or you can manually install the software From your Turbo Stick by 1 Selecting Start gt Run gt Browse 2 Look in My Computer to find your Turbo Stick disk drive 3 Run the file mobileconnect exe Note The drive letter assigned to your Turbo Stick by the computer s operating system will be the next available drive letter e F g etc Follow the InstallShield Wizard it will guide you through the process of installing the Mobile Connect application Use the Next and Back buttons to navigate through the installation steps To continue the installation you must read and accept the terms of the License Agreement TA neon to ne eens below tation ot he software enables conection tothe internet ou ape that once a connecten The installation process may take several minutes to complete with no progress shown on the progress bar please be patient De al was sureezef dy atale Mabie Caye Gez Pran ew b vir Select Finish to complete the installation Once the installation is complete you may
15. ects or errors in the Product due to accident abuse misuse or negligent use of the Products or use in other than a normal and customary manner environment conditions not conforming to Novatel Wireless specification of failure to follow prescribed installation operating and maintenance procedures II defects errors or nonconformities in the Product due to modifications alterations additions or changes not made in accordance with Novatel Wireless specification or authorized by Novatel Wireless III normal wear and tear IV damage caused by force of nature or act of any third person V shipping damage VI service or repair of Product by the purchaser without prior written consent from Novatel Wireless VII products designated by Novatel Wireless as beta site test samples experimental developmental reproduction sample incomplete or out of specification Products or VIII returned products if the original identification marks have been removed or altered aD Safety Hazards Do not operate the U679 Modem in an environment that might be susceptible to radio interference resulting in danger specifically Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices Always turn off the host device and remove the modem from the USB port when instructed to do so or when you suspect that it might cause interference or danger Where explosive atmospheres might be present
16. ernet plan speak with a Bell account representative to get set up An active Bell SIM card Your Mobile Directory Number MDN or phone number Sustem Requirements To install and operate your Turbo Stick ensure your computer has the following minimum system resources WINDOWS Operating System Windows XP 32 Bit Windows Vista 32 64 Bit Windows 7 32 64 Bit USB Port Type A v1 1 supported v2 0 high speed recommended COM Ports 4 free COM ports I O Resources 1 IRQ 4096 bytes of I O space RAM Memory 128 MB Disk Space 100 MB MACINTOSH Operating System Mac OS X 10 4 11 10 5 10 6 USB Port Type A v1 1 supported v2 0 high speed recommended RAM Memory 128 MB Disk Space 100 MB For more information visit www bell ca mobileconnect Inserting your Bell SIM card Your Turbo Stick requires an activated Bell SIM card to function IF the SIM card was not inserted at the time of purchase please insert it now as described below 1 Open the protective cover Look for a small divot at the end of the back panel closest to the USB connector into which you can insert a fingernail 2 Insert the SIM card with the contact points typically gold coloured facing toward the device Position the card with the notched corner as circled below and slide the card into the slot 3 Gently push the SIM card forward until the spring catches and the card remains
17. fore boarding an airplane Please ensure that the host device is turned off and your modem is removed from the USB port prior to boarding the aircraft in order to comply with these regulations The modem can transmit signals that could interfere with various onboard systems and controls While operating a vehicle he driver or operator of any vehicle should not operate a wireless data device while in control of a vehicle Doing so will detract from the driver or operator s control and operation of that vehicle In some countries operating such communications devices while in control of a vehicle is an offense hird Party Trademarks Product trademarks and registered trademarks are the property of their respective owners Statement of Conditions n the interest of improving internal design operational Function and or reliability Bell reserves the right to make changes to the products described in this document without notice Bell does not assume any liability that may occur due to the use or application of the product s or circuit ayout s described herein n addition the program and information contained herein are licensed only pursuant to a license agreement that contains restrictions on use and disclosure that may incorporate by reference certain imitations and notices imposed by third parties PER KILOBYTE DATA TRANSPORT CHARGES USING YOUR HANDHELD DEVICE FOR TETHERED DATA RANSMISSION E G USING YOUR DEVICE AS A MODEM FOR YOU
18. ght damage both the device and the port NOTE IF you are having difficulty inserting the device into your computer s USB port verify that you are using the device in the correct orientation and that you are using a Type A USB port 3 Your computer may beep 4 Start Mobile Connect from the desktop or from the AutoPlay prompt 5 Your Turbo Stick powers on when inserted 16 Inserting and removing your Turbo Stick From your computer continued IMPORTANT Be sure to disconnect from the network and quit Bell Mobile Connect before you remove the device from your computer Disconnecting and quitting the software avoids potential problems such as automatic shutdown or screen freezing The Turbo Stick USB technology allows you to safely remove the device at any time when you are not connected to the network To remove the device from your computer follow these steps 1 End your data session by selecting Disconnect from Bell Mobile Connect 2 Exit Bell Mobile Connect and gently grip the Turbo Stick on both sides and pull straight out to avoid damaging the USB connectors Unblocking a SIM card Some SIM cards will be provisioned with a Personal Identification Number PIN which locks user access to your Turbo Stick When using a blocked SIM card you may be asked to enter the PIN number Service providers Frequently limit the number of incorrect PIN entry attempts IF you fail to enter a correct PIN within the number of permitted
19. le computers Simply install the Mobile Connect software on each new computer you wish to use Please note that data network usage is tied to your Turbo Stick itself and that usage between computers is cumulative and will be billed together The usage shown in your Event History Manager Tools gt Diagnostics gt Event History Manager is for the data solely used on that computer For more accurate total usage amounts when using multiple computers with your Turbo Stick please login to www bell ca mybell to view your unbilled data usage excludes current data session and data used in the last 24 hours Hardware overview LED indicator This indicates the device is connected to a Bell LTE or 4G network it also indicates when the device has an error or has no service available See LED Status on page 19 USB connector This connects to your computer through a Type A USB port The hinge design makes it easier to connect to computers Back panel removable This covers the SIM card slot Insert a Fingernail into the divot closest to the USB connector to remove the back panel LTE SIM card slot Insert the LTE card into the spring loaded SIM card slot see Install the LTE Card on page 4 Hardware overview continued Your new Turbo Stick must be handled with care to ensure reliable operation The following handling guidelines are recommended Do not apply adhesive labels to your Turbo Stick this may cause your Turbo
20. nces and then select Apply to continue and finish the installation Starting Mobile Connect With your Turbo Stick inserted double click on the Mobile Connect icon from your desktop W Mobile Connect will initialize scan for your Su r Bell Mobile Connect Mobile Turbo Stick and the main program window will appear with Bell high speed network SESE ERA is available Click Connect Yul 1 2 3 4 2 Xj Sjea You may configure the settings using the Tools Menu or click Connect to connect to the Internet When Mobile Connect runs it will check if your Turbo Stick and account have been activated on the Bell network Your Turbo Stick must be activated and in an area with network coverage to operate on the Bell Mobility high speed data network For additional information on Mobile Connect visit bell ca mobileconnect Using uour Turbo Stick From the Mobile Connect main program window you can establish a network connection and view the connection status F g5 4 E Bell Bell Mobile connect mobie wii lt 4 Forthe latest firmware updates Bal lt J troubleshooting support Frequently Asked Questions Ai c vim and other product support information e eyer raye qeral i Yull T 122KB 141 9KB TOTAL 154 1KB 4 D support page on Bell ca S Time 00 00 17 14 2 3 4 lt H c ana 2 X D saj lt G am A SOME OF THE KEY INDICATORS AND BUTTONS INC
21. need to restart your computer IF a restart is not required Mobile Connect will launch automatically IF your computer restarts T launch Mobile Connect by double clicking on the Mobile Connect icon Jalle Conn Installing Mobile Connect for Macintosh nsert your Turbo Stick into an available USB port on your computer Do not forcibly insert the device as this may damage both the device and the port Your Turbo Stick automatically powers on when inserted Your Turbo Stick will appear as a CD ROM drive on your desktop Double click the CD ROM icon then Find and drag the Mobile Connect dmg image x to your desktop Double click the mobileconnect dmg file 8 and then double click the Install Mobile Connect mpkq file to launch the Install Mobile Connect mpka installation program Follow the step by step instructions to install the software drivers for your Turbo Stick you must read and click Agree to accept the terms of the License Agreement to continue the installation You may need to enter your name and password and restart your computer a r eee during the installation process Bell monce Reha all Jajaja 2 X Bet IF your Turbo Stick was removed during installation reinsert Do not forcibly insert the device as this may damage both the device and the USB port You may be prompted to set your network preferences for this new network interface Click Network Prefere
22. ntal conditions or other factors Novatel Wireless Images 2011 Novatel Wireless Inc All rights reserved Ovation Novatel Wireless and the Novatel Wireless logo are trademarks of Novatel Wireless Inc Designed in the United States of America Microsoft Windows and Windows Vista are registered trademarks and or trademarks of Microsoft Corporation in the United States and or other countries Macintosh is a registered trademark of Apple Inc InstallShield is a registered trademark or trademark of Macrovision Corporation in the United States of America and or other countries All other brands and product names are trademarks of their respective holders System requirements for laptops Microsoft Windows XP SP 2 3 32 bit only or Vista SP 1 2 32 64 bit with SOOMHz CPU or Windows 7 32 64 bit with 1 GHz Intel CPU 1 USB 1 1 or 2 0 port 4 free COM ports 1 0 resources 1 IRQ 4096 bytes of 1 0 space memory 128 MB XP or 512 MB Vista or 1 GB 7 and disk space 100 MB Macintosh OS 10 4 11 10 5 or 10 6 with 300MHz Intel CPU 1 USB 1 1 or 2 0 port memory 128 MB and disk space 100 MB You may also contact Bell Wireless Data Support at 1 877 DATA 123 1 877 328 2123 2011 Novatel Wireless Inc All rights reserved The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless Inc Patents and Licenses Visit www novatelwireless com patents for a comple
23. s is a trademark of Novatel Wireless Inc and other trademarks logos and service marks collectively the trademarks used in this user manual are the property of Novatel Wireless or their respective owners Nothing contained in this user manual should be construed as granting by implication estoppel or otherwise a license or right of use of Novatel Wireless or any other trademark displayed in this user manual without the written permission of Novatel Wireless or its respective owners e Bell Mobile Connect is a trademark of Bell Inc e Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Apple and Mac are registered trademarks of Apple lnc registered in the U S and other countries e LTE is a registered trademark of ETSI The names of actual companies and products mentioned in this user manual may be the trademarks of their respective owners 90026502 27
24. t or received Visit www bell ca text for more information 1 How much data do need The chart below shows the approximate data usage for typical data transaction LIGHT USER UP TO SOOMB MEDIUM USER UP TO 1GB HEAVY USER UP TO 3GB VERY HEAVY USER UP TO 5GB 12 800 emails with small attachments 40KB OR 26 200 emails with small attachments AOKB OR 78 600 emails with small attachments AOKB OR 131 000 emails with small attachments 40KB OR 1 000 emails with large attachments SOOKB OR 2 000 emails with arge attachments 500KB OR 6 200 emails with arge attachments 500KB OR 10 400 emails with large attachments SOOKB OR 500 picture downloads OR 000 picture downloads OR 3 000 picture downloads OR 5 100 picture downloads OR 125 song downloads OR 256 song downloads OR 768 song downloads OR 1 280 song downloads OR 4 hours streaming video 8 hours streaming video 25 hours streaming video 42 hours streaming video These examples are approximations only Estimates are based on the following data per activity assumptions 40KB small attachment 500KB large attachment 100KB web viewed 1MB digital photo 2MB min of streaming video 4MB song Actual data usage can vary and it is your responsibility to track and monitor your own data usage 12 Using uour Turbo Stick on qnother computer Your Turbo Stick can be used on multip
25. te list of all Novatel Wireless patents Software License Proprietary Rights Provisions The software drivers provided with this product are copyrighted by Novatel Wireless and or Novatel Wireless suppliers Although copyrighted the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel Wireless and or Novatel Wireless suppliers The disassembly decompilation and or Reverse Engineering of the software drivers for any purpose is strictly prohibited by international law The copying of the software drivers except for a reasonable number of back up copies is strictly prohibited by international law It is forbidden by international law to provide access to the software drivers to any person for any purpose other than processing the internal data for the intended use of the software drivers U S Government Restricted Rights Clause The software drivers are classified as Commercial Computing device Software and the U S Government is acquiring only Restricted Rights in the software drivers and their Documentation U S Government Export Administration Act Compliance Clause It is forbidden by U S law to export license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country Trademarks and Service Marks Novatel Wireles
26. y adjusting your computers data transfer settings under Tools gt Diagnostics gt Optimize Connection 20 Troubleshooting continued SYMPTOMS SOLUTION No Wireless Device The computer is not detecting that a wireless device is connected Insert the Turbo Stick into the computer IF already inserted remove and wait a few seconds before reinserting into a different port if available Remove the Turbo Stick exit Mobile Connect and restart the computer Reinsert the Turbo Stick after restarting Mobile Connect IF you have an alternate Internet connection check www bell ca support for additional support information No SIM card The SIM card is not being detected by the Turbo Stick Ensure that the SIM card is inserted correctly No networks available Wi Fi manager is enabled but cannot detect any Wi Fi networks in the area the computer s Wi Fi is shut off the Wi Fi card may be disabled or missing select the Mobile tab to use the Turbo Stick connection using an old version of Mobile Connect visit www bell ca mobileconnect IF trying to use a mobile connection ensure that the Mobile tab is selected ensure that the Turbo Stick is properly inserted No Bell partner networks are within range check Wi Fi or mobile network coverage in your area 21 Troubleshooting continued SYMPTOMS SOLUTION Initializing please wait Once a device is detected this will display this message
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