Vinyl Windows and Patio Doors Owner`s Manual
Contents
1. Spot cleaning stubborn materials on all glass To remove any markings from grease oil tape adhesive crayons or paint or marks from plastics that may have come in contact with the glass 1 Apply a solvent such as acetone rubbing alcohol or mineral spirits to a clean dry lint free microfiber cloth or paper towel 2 Rub on the areas of glass that need spot cleaning only Avoid getting any solvents on the wood fiberglass or vinyl frames as they may discolor the finish 3 Wipe clean using a clean dry lint free microfiber cloth or paper towel 4 Then clean the glass as instructed above CAUTION Do not use a razor blade to scrape off stubborn materials doing so may leave permanent marks on the glass or scratches that could cause glass breakage Contact the Pella Window and Door Showroom nearest you for special cleaning instructions Cleaning the exterior glass from the interior For windows featuring a TILTING lower sash Instructions for removable lower sash are below Lower sash only 1 Unlock and slightly raise the lower sash Release the tilt latches located on the top of the lower sash and pull the sash toward the interior of the room The screen does not need to be removed to clean the exterior glass 2 Continue lowering the lower sash until it rests on the trim 3 Clean the exterior glass of the lower sash then lift rotate upright and push it back into its normal operating position AN WARNING Do2. and patio doors Screens are not designed to retain children or pets GRILLES Aluminum grilles between the glass The aluminum grilles between the glass are permanently installed between panes of glass so they stay clean and never need to be removed Permanent Simulated Divided Light grilles Pella 350 Series and Pella 250 Series If your products have permanent Simulated Divided Light grilles please refer to the cleaning section for general maintenance information CLEANING Cleaning the glass Use an ammonia free glass cleaner such as Pella Glass and Window Cleaner Or you may use a premixed vinegar based cleaning solution or make your own with one part white vinegar to 10 parts water and apply to a soft clean lint free microfiber cloth or paper towel Feel free to be generous with the amount of cleaner you apply to the cloth or paper towel but avoid getting any cleaning solutions on the wood fiberglass or vinyl frames as they may discolor the finish NO Rub from several different directions OO Rinse with clear water if streaks remain after cleaning AN CAUTION Do not use glass cleaners that are ammonia or alcohol based They may leave streaks or produce a film that attracts moisture or dust Do not use a razor blade to scrape off stubborn materials doing so may leave permanent marks on the glass or scratches that could cause glass breakage 2 1 Single Hung Windows Cleaning 2 2
3. apply to the cloth or paper towel but avoid getting any cleaning solutions on the wood fiberglass or vinyl frames as they may discolor the finish 2 Rub from several different directions 3 Rinse with clear water if streaks remain after cleaning AN CAUTION Do not use glass cleaners that are ammonia or alcohol based They may leave streaks or produce a film that attracts moisture or dust Do not use a razor blade to scrape off stubborn materials doing so may leave permanent marks on the glass or scratches that could cause glass breakage Spot cleaning stubborn materials on all glass To remove any markings from grease oil tape adhesive crayons or paint or marks from plastics that may have come in contact with the glass 1 Apply a solvent such as acetone rubbing alcohol or mineral spirits to a clean dry lint free microfiber cloth or paper towel 2 Rub on the areas of glass that need spot cleaning only Avoid getting any solvents on the wood fiberglass or vinyl frames as they may discolor the finish 3 Wipe clean using a clean dry lint free microfiber cloth or paper towel 4 Then clean the glass as instructed above CDE CAUTION Do not use a razor blade to scrape off stubborn materials doing so may leave permanent marks on the glass or scratches that could cause glass breakage Contact the Pella Window and Door Showroom nearest you for special cleaning instructions Cleaning screen doors To clean the
4. attachment on your vacuum cleaner CAUTION Use caution when children or pets are around open windows and patio doors Screens are not designed to retain children or pets Cleaning the weep system It is normal for water to accumulate in the sill and track The water is intended to drain to the outside via the drainage or weep holes Check to make sure that the weep holes are clear of obstruction dirt sand or building materials To clean the weep holes use a small soft brush to clear the opening Weep holes are located both inside and outside the window in the bottom of the frame If the window is stacked there may be weep holes between the units Cleaning the interior and exterior frame and sash material Weep Hole j Begin cleaning by vacuuming dirt from the sill and track areas Then wash the window frame and sash with a mixture of mild dish soap and water rinse thoroughly with clean water and dry WARNING Do not use abrasive or caustic solvents as they may damage your windows Do not scrape or use tools that might damage the surface Do not power wash Cleaning the hardware finish A soft cloth and mild cleaner may be used on all hardware finishes for vinyl single hung windows 2 3 Sliding Windows Operation Screens Grilles Cleaning 3 1 SLIDING WINDOWS D Lo AN To open the window unlock the lock located in the middle of the venting moving sash Larger w
5. between the glass The aluminum grilles between the glass are permanently installed between panes of glass so they stay clean and never need to be removed Permanent Simulated Divided Light grilles Pella 350 Series If your products have permanent Simulated Divided Light grilles please refer to the cleaning section for general maintenance information CLEANING Cleaning the glass Use an ammonia free glass cleaner such as Pella Glass and Window Cleaner Or you may use a premixed vinegar based cleaning solution or make your own with one part white vinegar to 10 parts water and apply to a soft clean lint free microfiber cloth or paper towel Feel free to be generous with the amount of cleaner you apply to the cloth or paper towel but avoid getting any cleaning solutions on the wood fiberglass or vinyl frames as they may discolor the finish Rub from several different directions NO OO Rinse with clear water if streaks remain after cleaning AN CAUTION Do not use glass cleaners that are ammonia or alcohol based They may leave streaks or produce a film that attracts moisture or dust Do not use a razor blade to scrape off stubborn materials doing so may leave permanent marks on the glass or scratches that could cause glass breakage Cleaning Casement and Awning Windows Spot cleaning stubborn materials on all glass To remove any markings from grease oil tape adhesive crayons or paint or ma
6. fiberglass screen cloth use a vacuum cleaner with the upholstery brush attachment If necessary use the exhaust feature to blow debris off the exterior side of the screen For greasy deposits use hot water and mild detergent rinse with clean water and dry CAUTION Use caution when children or pets are around open windows and patio doors 5 2 Sliding Patio Doors Cleaning 5 3 Screens are not designed to retain children or pets Cleaning Rolscreen patio screen doors Pella 350 Series Rolscreen patio screen doors should be in the closed position for cleaning For normal dust and dirt use a vacuum cleaner with the upholstery brush attachment If necessary use the exhaust feature to blow debris off the exterior side of the screen For greasy deposits use hot water and mild detergent If you wash your screen rinse thoroughly with clean water and make certain it is dry before operating it AN CAUTION Do not power wash Cleaning the weep system It is normal for water to accumulate in the sill and track The water is intended to drain to the outside via the drainage or weep holes Check to make sure that the weep holes are clear of obstruction dirt sand or building materials To clean the weep holes use a small soft brush to clear the opening Weep holes are located both inside and outside the door in the bottom of the frame Cleaning the interior and exterior frame Begin cleaning by vacuuming dirt
7. from the door track areas Then wash the door frame with a mixture of mild dish soap and water rinse thoroughly with clean water and dry WARNING Do not use abrasive or caustic solvents as they may damage your patio doors Do not scrape or use tools that might damage the surface Do not power wash Cleaning the hardware finish Recommended Maintenance A soft cloth and mild cleaner may be used on all hardware finishes for vinyl sliding patio doors RECOMMENDED MAINTENANCE OVERVIEW Pella recommends you inspect your windows and doors at least annually as part of a home checkup Recommended maintenance can prolong the life of your windows and patio doors and will help ensure maximum warranty coverage As needed clean your windows and patio doors and recaulk around them to help maintain optimal performance Also be sure to regularly check for leaks improper drainage above or around vents and sprinkler systems that may subject your windows and doors to prolonged water exposure With recommended care your Pella windows and patio doors can reward you with many years of beauty and performance Exterior An annual checkup can help preserve and maintain the beauty of your vinyl products for years to come Inspect the sealant caulking on the exterior perimeter of your windows and patio doors at least once a year The sealant caulking helps create a watertight seal between the window and door frames and the exterior siding whether it i
8. grilles Pella 350 Series and Pella 250 Series If your products have permanent Simulated Divided Light grilles please refer to the cleaning section for general maintenance information CLEANING Cleaning the glass Use an ammonia free glass cleaner such as Pella Glass and Window Cleaner Or you may use a premixed vinegar based cleaning solution or make your own with one part white vinegar to 10 parts water and apply to a soft clean lint free microfiber cloth or paper towel Feel free to be generous with the amount of cleaner you apply to the cloth or paper towel but avoid getting any cleaning solutions on the wood fiberglass or vinyl frames as they may discolor the finish NO Rub from several different directions OO Rinse with clear water if streaks remain after cleaning AN CAUTION Do not use glass cleaners that are ammonia or alcohol based They may leave streaks or produce a film that attracts moisture or dust Do not use a razor blade to scrape off stubborn materials doing so may leave permanent marks on the glass or scratches that could cause glass breakage Cleaning Sliding Windows Spot cleaning stubborn materials on all glass To remove any markings from grease oil tape adhesive crayons or paint or marks from plastics that may have come in contact with the glass 1 Apply a solvent such as acetone rubbing alcohol or mineral spirits to a clean dry lint free microfiber cloth or paper
9. not use the sash to support your body weight because the sash can pivot under pressure For windows featuring a REMOVABLE lower sash Instructions for tilting lower sash are above You can remove the lower sash of the single hung window for easier cleaning of the exterior glass 1 Locate the take out clips at the top of the sides of the window Pop up the bottom of the take out clips with a 2 Unlock the window and raise the lower sash until the sash balances engage the take out clips i e until the sash is raised above flathead screwdriver the take out clips Slide the sash to one side allowing the opposite side to clear the frame Remove the sash and set it aside for cleaning AN CAUTION Sash may be heavy Lay sash flat to wash the exterior glass on the vent panel To wash the fixed panel from the interior of the building remove the screen and reach out to wash the exterior glass CAUTION Do not extend your body out of the window If the entire glass of the fixed panel cannot be reached from the interior of the house building wash the fixed panel from the exterior of the house building If cleaning the glass from the exterior follow the Cleaning the glass steps Cleaning Single Hung Windows Cleaning flat screens To clean the fiberglass screen cloth remove the screen and gently wash it with soap and water rinse thoroughly with clean water and dry with a paper towel Or use the drapery brush
10. top and bottom rails of the screen door If the screen door is tight on the bottom turn the adjusting screws clockwise to raise the door If the screen door is too tight at the top turn the adjusting screws counterclockwise to lower the door Level the screen door so the edge aligns with the lock jamb of the frame FYI NOTE Depending on the model of your door the adjusting screw will be located on either the lower inside 1 or lower outside of the frame 2 Preventing condensation Understanding condensation Moisture is present in all homes but when it becomes excessive homeowners need to take an active role in protecting their investment Humidity and condensation Humidity is a measure of the amount of water vapor in the air Condensation is water that forms when warm moist air hits a cooler surface In homes it might occur on surfaces such as windows bathroom walls and cold water pipes When interior humidity levels are too high relative to cooler outdoor temperatures condensation can form on the coldest surface in a room often the glass in a window or door While windows and doors do not cause condensation they may be one of the first places it shows up What causes condensation Excess humidity is typically the cause of condensation There are many sources for moisture in a home showers dishwashers clothes washers and dryers houseplants humans and pets among others In newly built homes additional mois
11. towel 2 Rub on the areas of glass that need spot cleaning only Avoid getting any solvents on the wood fiberglass or vinyl frames as they may discolor the finish 3 Wipe clean using a clean dry lint free microfiber cloth or paper towel 4 Then clean the glass as instructed above CAUTION Do not use a razor blade to scrape off stubborn materials doing so may leave permanent marks on the glass or scratches that could cause glass breakage Contact the Pella Window and Door Showroom nearest you for special cleaning instructions Cleaning the exterior glass from the interior You can remove the venting sash of the sliding window for easier cleaning of the exterior glass Unlock the window and slide to the fully open position Ensure that the sash has cleared the anti lift clip located at the top of the frame Grasp the sash and lift up and out of the bottom track AN CAUTION Sash may be heavy Lay sash flat to wash the exterior glass on the vent panel To wash the fixed panel from the interior of the building remove the screen and reach out to wash the exterior glass A CAUTION Do not extend your body out of the window If the entire glass of the fixed panel cannot be reached from the interior of the building wash the fixed panel from the exterior of the building For exterior glass cleaning solution follow the Cleaning the glass steps on page 3 1 Cleaning flat screens To clean the fiberglass screen clot
12. 6 1 Sliding windows 1 2 Cleaning 3 1 Cleaning 6 1 Casement windows 1 2 Cleaning the glass 3 1 Cleaning the glass 6 2 Awning windows 1 2 Spot cleaning stubborn materials on all glass 3 2 Spot cleaning stubborn materials on all glass 6 2 Sliding patio doors 1 2 Cleaning the exterior glass from the interior 3 2 Cleaning the exterior glass from the interior 6 2 Sliding screen doors 1 3 Cleaning flat screens 3 2 Cleaning flat screens 6 3 Salt spray environments 1 3 Cleaning the interior and exterior frame and sash material 1 3 Cleaning the weep system 1 3 Cleaning the hardware finish SINGLE HUNG WINDOWS 2 1 Operation 2 1 Screens 2 1 Grilles 2 1 Cleaning 2 1 Cleaning the glass 2 2 Spot cleaning stubborn materials on all glass 2 2 Cleaning the exterior glass from the interior 2 3 Cleaning flat screens 2 3 Cleaning the weep system 2 3 Cleaning the interior and exterior frame and sash material 2 3 Cleaning the hardware finish 3 2 Cleaning the weep system 3 2 Cleaning the interior and exterior frame and sash material 3 2 Cleaning the hardware finish CASEMENT AND AWNING WINDOWS 4 1 Operation 4 1 Screens 4 1 Grilles 4 1 Cleaning 4 1 Cleaning the glass 4 2 Spot cleaning stubborn materials on all glass 4 2 Cleaning flat screens 4 2 Cleaning the weep system 4 2 Cleaning the interior and exterior frame and sash material 4 2 Cleaning the hardware finish Double Hung Windows Operation Screen
13. ID Number Service made simpler To help save you time if your product ever needs service or repair Pella includes a special identification number You will find this number in an upper corner in the airspace between the glass panels or on the visible glass in a lower corner PELLA DOUBLE HUNG G0310047019 NFRC APR 16 2003 ADDITIONAL INFORMATION EIFS synthetic stucco Troubleshooting Vinyl products should not be used in barrier Exterior Insulation and Finish Systems EIFS also known as synthetic stucco or similar systems except in the states of Arizona California Colorado Nevada New Mexico and Utah Pella makes no warranty of any kind on and assumes no responsibility for vinyl windows and doors manufactured by Pella installed in barrier EIFS In the states listed above the installation of Pella products in EIFS or similar barrier systems must be in accordance with Pella s instructions for that type of construction NERC label Vinyl windows and doors manufactured by Pella labeled with the National Fenestration Rating Council NFRC Energy Performance label are tested in accordance with NFRC standards NFRC ratings are based on a combination of computer simulations and physical testing of product samples For details on NFRC Energy Performance ratings go to nfrc org What s so special about the NFRC label It represents one standard testing method from an independent source for all kinds and brands of win
14. Tips for wintertime moisture management e Open window coverings such as blinds shades drapes and curtains during daylight hours to increase airflow over the glass e Closely monitor the furnace humidifier and any other humidifying devices e Be sure louvers and vents for the attic basement and or crawl space are open adequately sized and cross ventilated e Run exhaust fans for the kitchen bathroom and laundry rooms for longer periods e Make sure exhaust fans vent directly outside not into attics or crawl spaces e Be sure chimneys are free and clear so moisture in combustion gases can escape e Follow the manufacturer s instructions for venting gas appliances In most cases that will mean directing vents to the outside of the home e Make sure your furnace is in proper working order and is serviced regularly e Store firewood outside or in the garage as wood dries it gives off moisture e Install energy efficient windows such as those that have earned the ENERGY STAR For more information on condensation in the home consult the following e Building Research Council at the School of Architecture University of Illinois at Urbana Champaign http brc arch uiuc edu f62 htm e Home Moisture Problems Series 1437 published by the Oregon State University Extension Services http extension oregonstate edu catalog e The University of Minnesota Laboratories http www dehs umn edu 7 4 7 5 Troubleshooting Unit
15. Vinyl Windows and Patio Doors Owner s Manual Pella 350 Series Pella 250 Series Encompass by Pella ThermaStar by Pella OMV1213 ae ry f Co N g ratu latio NS on your purchase of Pella vinyl products You have joined a select group of homeowners who have made their homes more beautiful and comfortable with Pella windows and doors With proper installation care and operation your vinyl windows and patio doors will provide years of enjoyment and make every day a little easier Read this manual thoroughly during your first few days of ownership so you feel comfortable operating cleaning and maintaining your Pella vinyl products Then refer to it in the future should a question arise Rest assured that Pella s commitment to service is as strong as its windows and doors For more than 85 years your complete satisfaction has been of utmost importance to us If you have any questions or concerns or would like to learn more about your vinyl windows and patio doors help is as close as your Pella retailer of vinyl products or at pella com We re here for you today and for years to come Owner s Manual How to Use Table of Contents Table of Contents Owner s Manual HOW TO USE YOUR OWNER S MANUAL 5 1 Operation 7 1 Overview The Pella Vinyl Windows and Patio Doors Owner s Manual contains specific information for each style o
16. WINDOWS OPERATION Vinyl casement windows feature a convenient locking system a single easy to reach sash lock handle operates both locks on casement windows To open the window lift the sash lock handle to unlock the window then rotate the handle and crank Be sure to unlock the window before you try to open it otherwise you ll risk damaging the operating mechanism To close the window reverse the steps Be sure to lock the sash whenever the window is closed Awning windows are similar to casement windows that have been turned on their side Awning Crank Handle windows are designed to be opened to a 45 angle or less They feature dual sash locks both locks must be released before opening SCREENS Flat screens Removing a flat screen requires two hands To remove the screen pull the clips or plungers located on the screen frame inward and out of the slots in the window frame 1 Grab the screen frame securely then carefully lower the screen from the window into the home 2 To install the flat screen place the screen in the window opening Pull the clip or plunger inward while pushing the screen into the window Then reengage the plunger in the slots on the sides of the window CAUTION Use caution when children or pets are around open windows and Pella 350 Series All Series patio doors Screens are not designed to retain children or pets GRILLES Aluminum grilles
17. building materials To clean the weep holes use a small soft brush to clear the opening Weep holes are located both inside and outside the window in the bottom of the frame If the window is stacked there may be weep holes between the units Cleaning the interior and exterior frame and sash material Begin cleaning by vacuuming dirt from the sill and track areas Then wash the window frame and sash with a mixture of mild dish soap and water rinse thoroughly with clean water and dry WARNING Do not use abrasive or caustic solvents as they may damage your windows Do not scrape or use tools that might damage the surface Do not power wash Cleaning the hardware finish A soft cloth and mild cleaner may be used on all hardware finishes for vinyl casement and awning windows 4 2 Sliding Patio Doors Operation Screens Grilles Blinds 5 1 SLIDING PATIO DOORS 7 OPERATION Locking System Thumbturn lock The thumbturn lock is located on the flat panel behind the door handle To lock the door fully close the venting sliding panel and turn the thumbturn to a vertical locked position To unlock the door turn the thumbturn in the opposite direction To remove the screen door for storage lift the screen and tilt the bottom portion of the screen away from the sliding door while lifting the screen out of the sill frame track 1 Pella 350 Seri
18. cement U S federal law and most local codes require the use of tempered glass in doors and other specific applications Tempered glass can withstand greater impact than ordinary glass but it is sensitive to scratches Scratches can cause immediate or delayed breakage If the glass is tempered it will break into small rounded pieces If tempered glass is broken likely by law it must be reglazed or replaced with tempered glass Sliding windows The sash is hard to open and close The sash rolls on a track inside the frame Over time dirt and debris can get in or on the track making it harder to open and close the sash Remove the sash and check for weld flash tiny pieces of vinyl Use a vacuum cleaner with the brush attachment to clean out the debris in the track to make the sash easier to operate Double and single hung windows The sash is hard to open and close Vinyl double hung and some single hung windows tilt for easy cleaning If these windows are not properly repositioned after washing they may be difficult to open and close One cause could be an insecure balance clip which occurs when the sash balance is not hooked properly to the hole at the tip of the jamb track 1 Remove the lower sash by pulling it toward you until it s perpendicular to the frame Lift straight up on one side until the locking pivot bar of the sash is released from the sash ba
19. cient 0 29 1 65 0 22 U S I P Metric Sl ADDITIONAL PERFORMANCE RATINGS Visible Transmittance 0 40 Manufacturer stipulates that these ratings conform to applicable NFRC procedures for determining whole product performance NFRC ratings are determined for a fixed set of environmental condition and a specific product size NFRC does not recommend any products and does not warrant the suitability of any product for any specific use For more information call 641 621 3114 or visit Pella s web site at www pella com or visit NFRC s web site at www nfrc org Qualified for highlighted area esign Pressure R pond aux exigences pour les r gions indiqu es DP psf p 50 50 Canada Per ASTM E330 1 800 387 2000 energystar gc ca N ENERGY STAR U S E U 1 888 782 7937 CAN CSA 440 00 Qualified Admissible R50 Performance Grade 50 Tested to ANSI AAMA NWDA 101 1 S 2 97 C R50 35 x 73 Tested to AAMA WDMA CSA 101 1 S 2 A440 05 WDMA License Number 411 H 990 C R50 889 x 1854 Manufacturer Stipulates Conformance to the applicable standards WDMA Hallmark Certification Pella products labeled with the Window amp Door Manufacturers Association WDMA Hallmark Certification are tested in accordance with applicable WDMA performance standards which requires products be tested for air infiltration water infiltration and structural performance Performance of Pella product
20. dows and doors It replaces a system of individual manufacturers testing their own products with many different testing standards With this label you can make direct comparisons Keep in mind energy efficiency is just one of the many important qualities to look for in windows and patio doors The NFRC has one single purpose to establish and improve upon uniform energy rating procedures for all brands of windows and doors This nonpartisan coalition of professionals includes home and commercial builders product designers and specifiers manufacturers consumer advocates utility company energy specialists and government agencies Pella Corporation is a member of the NFRC and supports its work on behalf of homeowners and the building industry If you have questions about the NFRC feel free to write to NFRC 1300 Spring Street Suite 500 Silver Spring MD 20910 Or call 301 589 1776 fax 301 588 0854 or visit nfrc org Warranty One of the best warranties in the business Pella vinyl windows and patio doors are backed by the Pella Limited Lifetime Warranty See written warranty for complete details at pella com warranty Remove this label after final inspection SAVE for future reference Pella Corporation nN Designer Series NFRC Casement One Wide Left LH Advanced Low E National Fenestration 5 8 IG Argon Rating Council Clear Panel 0J ula CPD PEL N 016 ENERGY PERFORMANCE RATINGS U Factor Solar Heat Gain Coeffi
21. ean the glass as instructed above CAUTION Do not use a razor blade to scrape off stubborn materials doing so may leave permanent marks on the glass or scratches that could cause glass breakage Contact the Pella Window and Door Showroom nearest you for special cleaning instructions Cleaning the exterior glass from the interior You can tilt both sashes of the double hung window to the interior of the room for easier cleaning of f l the exterior glass l 1 Unlock and slightly raise the lower sash Release the tilt latches located on the top of the lower sash and pull the sash toward the interior of the room 2 Carefully tilt the lower sash until it rests on the trim 3 Pull down the upper sash until you can put your hands comfortably and safely on the top of the sash ii 4 Release the tilt latches on the top of the upper sash and pull the sash toward the interior Carefully lower the upper sash to rest against the lower sash 5 Clean the exterior glass of the upper sash then lift and rotate it upright Push it back into its normal position while pulling the tilt latches in Reengage the latches Raise sash to a fully closed position 6 Clean the exterior glass of the lower sash then lift and rotate it upright Push it back into its normal operating position while pulling the tilt latches in Re engage the latches Lower sash to a fully closed position AN CAUTION Sash may be heavy For exterior glass cl
22. eaning solution follow the Cleaning the glass steps Double Hung Windows Cleaning Cleaning flat screens To clean the fiberglass screen cloth either remove the screen see page 1 1 and gently wash it with soap and water rinse thoroughly with clean water and dry Or use the drapery brush attachment on your vacuum cleaner StoP CAUTION Use caution when children or pets are around open windows and patio doors Screens are not designed to retain children or pets Cleaning the interior and exterior frame and sash material Begin cleaning by vacuuming dirt from the sill and track areas Then wash the window frame and sash with a mixture of mild dish soap and water rinse thoroughly with clean water and dry WARNING Do not use abrasive or caustic solvents as they may damage your windows Do not scrape or use tools that might damage the surface Do not power wash Cleaning the weep system Weep Hole It is normal for water to accumulate in the sill and track The water is intended to drain to the outside via the drainage or weep holes Check to make sure that the weep holes are clear of obstruction dirt sand or building materials To clean the weep holes use a small soft brush to clear the opening Weep holes are located both inside and outside the window in the bottom of the frame If the window is stacked there may be weep holes between the units Cleaning the hardware finish A soft cloth a
23. eration by opening and closing the door Recommended Maintenance Salt spray environments The seacoast environment is extremely hard on all sorts of products automobiles recreational vehicles building products etc Any product used in a seacoast location will require more frequent inspection and maintenance to help it last as long as possible in this harsh environment Windows and doors are no different from other products in this respect If your home is in a coastal environment and is subjected to wind driven salt spray or salt fog clean the exteriors including operation hardware using mild detergent soap rinse thoroughly with clean water and dry at least quarterly and more often if necessary to prevent salt and other abrasive materials from building up on the exterior surfaces AN CAUTION Do not power wash 6 3 7 1 Troubleshooting TROUBLESHOOTING OVERVIEW If you have a concern with your vinyl product or need additional assistance from an experienced professional consult your Yellow Pages under Windows for the Pella Window and Door Showroom nearest you or use the store finder at pella com Glass breakage damage In the event of glass breakage consult the Pella Window and Door Showroom nearest you for assistance Be sure to have your Pella Unit ID Number handy see page 7 5 For safety reasons and to ensure optimum performance we strongly advise you consult a professional for glass repla
24. es patio doors with Rolscreen retractable screen To remove the retractable Rolscreen remove the retainer clips at both the head and the sill 2 lift slightly and tilt the bottom of the Rolscreen cassette away from the sliding patio door and remove from the notches in the frame Save the notch cover that is located at the top of the frame as well as the retainer clips for later installation FY NOTE Use a putty knife to lift the rollers out of the bottom channel CAUTION Use caution when children or pets are around open windows and patio doors Screens are not designed to retain children or pets GRILLES Aluminum grilles between the glass The aluminum grilles between the glass are permanently installed between panes of glass so they stay clean and never need to be removed BLINDS Blinds between the glass Pella 350 Series Encompass by Pella and ThermaStar by Pella The aluminum blinds between the glass are permanently installed between panes of glass so they stay clean and never need to be removed Blinds between the glass operation Move the operators up and down in a slow and steady motion The Open and Close operators are attached to the operating mechanism with high powered Tilt Operator magnets Moving the operators abruptly could cause the operator to become disengaged from the magnet NOTE If a handle becomes disengaged from the operator and remains FYI attached to the track sl
25. f product Use the drawings and 5 1 Locking system ee 7 1 Glass breakage damage descriptions next to each section of the Table of Contents to help locate the information you need For the most up to date owner s 5 1 Screens 7 1 Sliding windows manuals and warranties for all Pella products go to pella com 5 1 Grilles 7 1 Double and single hung windows 5 1 Blinds 7 2 Casement windows 5 2 Shades 7 3 Sliding patio doors 5 2 Cleaning 7 3 Sliding screen doors 5 2 Cleaning the glass 7 3 Preventing condensation 5 2 Spot cleaning stubborn materials on all glass 7 5 Unit ID Number Service made simpler 5 2 Cleaning screen doors 7 6 EIFS synthetic stucco 5 3 Cleaning Rolscreen patio screen doors 7 6 NFRC label 5 3 Cleaning the weep system WARRANTY Please visit pella com warranty DOUBLE HUNG 5 3 Cleaning the interior and exterior frame WINDOWS Have two sashes that slide Have one sash that slides SINGLE HUNG WINDOWS SLIDING WINDOWS CASEMENT AND AWNING WINDOWS SLIDING PATIO DOORS The operable door s The operable sash es slides 5 3 Cleaning the hardware finish open and closed no hinges Have one sash that hinges open with a crank open and close up and down up and down RECOMMENDED MAINTENANCE 6 1 Overview 1 1 Operation ae fl 3 1 Operation 6 1 Cleaning the weatherstrip 1 1 Screens 3 1 Screens 6 1 Double and single hung windows 1 1 Grilles 3 1 Grilles
26. g If so simply clean the track below the sliding i x N i AN Wil n panel If this does not work you may need to adjust the rollers to raise the door clear of the track Adjust a z hi the rollers up or down to make sure that the edge of the movable door is parallel to the side of the door s frame The adjustment screws are located on either side of the movable door near the bottom The lower of the two screws is the adjustment screw Turn the adjusting screw clockwise to raise the end of the door and counterclockwise to lower it The door lock doesn t latch To adjust the keeper mark its current location with a pen or pencil Remove all four screws and the keeper from the door frame Slide the keeper up or down to align with the lock then replace the screws in their original holes Shut the door and operate the lock to ensure correct placement of the keeper Sliding screen doors i F w AIAL ky ng Wha Rk at Pi The screen door does not slide smoothly The screen should move smoothly on its track Apply a thin layer of paraffin or other dry lubricant Teflon Dry Lubricant or Gulf Wax available at most home improvement stores work well Do not use oily lubricants they attract dust and grime which will eventually restrict the door s movement ae The screen rollers can be adjusted by use of the roller adjustment screw located on the
27. h remove the screen and gently wash it with soap and water rinse thoroughly with clean water and dry Or use the drapery brush attachment on your vacuum cleaner sT0P CAUTION Use caution when children or pets are around open windows and patio doors Screens are not designed to retain children or pets Cleaning the weep system It is normal for water to accumulate in the sill and track The water is intended to drain to the outside via the drainage or weep holes Check to make sure that the weep holes are clear of obstruction dirt sand or building materials To clean the weep holes use a small soft brush to clear the opening pan Weep holes are located both inside and outside the window in the bottom of the frame If the window is stacked there may be weep holes between the units Cleaning the interior and exterior frame and sash material Begin cleaning by vacuuming dirt from the sill and track areas Then wash the window frame and sash with a mixture of mild dish soap and water rinse thoroughly with clean water and dry WARNING Do not use abrasive or caustic solvents as they may damage your windows Do not scrape or use tools that might damage the surface Do not power wash Cleaning the hardware finish A soft cloth and mild cleaner may be used on all hardware finishes for vinyl sliding windows 3 2 Casement and Awning Windows Operation Screens Grilles Cleaning 4 1 CASEMENT AND AWNING
28. he glass 1 Use an ammonia free glass cleaner such as Pella Glass and Window Cleaner Or you may use a premixed vinegar based cleaning solution or make your own with one part white vinegar to 10 parts water and apply to a soft clean lint free microfiber cloth or paper towel Feel free to be generous with the amount of cleaner you apply to the cloth or paper towel but avoid getting any cleaning solutions on the wood fiberglass or vinyl frames as they may discolor the finish 2 Rub from several different directions 3 Rinse with clear water if streaks remain after cleaning AN CAUTION Do not use glass cleaners that are ammonia or alcohol based They may leave streaks or produce a film that attracts moisture or dust Do not use a razor blade to scrape off stubborn materials doing so may leave permanent marks on the glass or scratches that could cause glass breakage Spot cleaning stubborn materials on all glass To remove any markings from grease oil tape adhesive crayons or paint or marks from plastics that may have come in contact with the glass 1 Apply a solvent such as acetone rubbing alcohol or mineral spirits to a clean dry lint free microfiber cloth or paper towel 2 Rub on the areas of glass that need spot cleaning only Avoid getting any solvents on the wood fiberglass or vinyl frames as they may discolor the finish 3 Wipe clean using a clean dry lint free microfiber cloth or paper towel 4 Then cl
29. he inside of the house building 3 Pella 250 Series Removing a screen requires two hands To remove the screen from the interior of the house building raise the lower sash by one third and lower the upper sash by one third Pull both tabs on either the right or left side of the screen pulling toward the opposite side 1 and 2 This will allow the screen to clear the opening Once clear gently push the screen toward the exterior of the house building This should release the screen from the track Carefully tilt and turn the screen so that it fits through open window then pass the screen through the window to the inside of the house building 3 To replace the screen reverse the process above and make sure the four pull tabs are engaged FYI NOTE Depending on the size of your unit there may be only two pull tabs but the process will be virtually the same CAUTION Use caution when children or pets are around open windows and patio doors Screens are not designed to retain children or pets GRILLES Aluminum grilles between the glass The aluminum grilles between the glass are permanently installed between panes of glass so they stay clean and never need to be removed Permanent grilles Pella 350 Series and Pella 250 Series If your products have permanent Simulated Divided Light grilles please refer to the cleaning section for general maintenance information Cleaning Double Hung Windows CLEANING Cleaning t
30. ide the operator up and down until the magnet reengages Slowly slide the handle all the way to the top of the track to fully engage the handle with the operator Raise and Lower Operator If the blind does not completely lower on one side using the tilt operator ensure the slats are in the open position then raise and lower the blind Shades Cleaning Sliding Patio Doors SHADES Shades between the glass Pella 350 Series The cellular shades are permanently installed between panes of insulating glass so they stay clean and never need to be removed Shades between the glass operation Move the operators up and down in a slow and steady motion The operators are attached to the operating mechanism with high powered magnets Moving the operators abruptly could cause the operator to become disengaged from the magnet FYI NOTE If a handle becomes disengaged from the operator and remains attached to the track slide the operator up and down until the magnet reengages Slowly slide the handle all the way to the top of the track to fully engage the handle with the operator CLEANING Cleaning the glass 1 Use an ammonia free glass cleaner such as Pella Glass and Window Cleaner Or you may use a premixed vinegar based cleaning solution or make your own with one part white vinegar to 10 parts water and apply to a soft clean lint free microfiber cloth or paper towel Feel free to be generous with the amount of cleaner you
31. indows may have two locks Slide ie w the window open To close the window slide the sash back to the closed position and lock the window Reengaging the lock will Sash Lock automatically align and center the sashes together for a tight seal Siyleswvany byareduerybe If your windows feature AutoLock they are designed to lock automatically when closed Please double check that the lock is engaged AutoLock Styles vary by product type SCREENS Removing a screen requires two hands To remove the screen from the interior of the house building fully open the venting sash Grasping the screen handles with two hands push toward the opposite side of the screen frame and then push the handle side of the screen frame toward the exterior of the house building 1 This should release the screen from the track Carefully tilt and turn the screen so that it fits through the open window Then pass the screen through the window to the inside of the house building 2 To replace the screen reverse the process above and make sure the handles are engaged CAUTION Use caution when children or pets are around open windows and patio doors Screens are not designed to retain children or pets GRILLES Aluminum grilles between the glass The aluminum grilles between the glass are permanently installed between panes of glass so they stay clean and never need to be removed Permanent Simulated Divided Light
32. lance 1 Repeat on the other side Lift the sash up and out of the window frame then set it aside in a safe location 2 Using a flathead screwdriver rotate the balance shoe a quarter turn to lock the balance s position 2 3 Using straight or bent needle nosed pliers pull up on the hook until it aligns with the hole at the top of the jamb track then insert the hook into the hole 3 Troubleshooting A window that makes noise when it s opened or closed could be resolved with spray lubricant by the adjusting the screws rubbing on the balance spring 3a or by smoothing the burrs from the installation holes rubbing on the balance system 3b 1 Remove the lower sash by pulling it toward you until it s perpendicular to the frame Lift straight up on one side until the locking pivot bar of the sash is released from the sash balance 1 Repeat on the other side Lift the sash up and out of the window frame then set it aside in a safe location 2 Expose the installation holes by raising or lowering the balance 3 3a If the screw is rubbing on the balance spring drive it in three to four clockwise turns so it does not rub If it s still rubbing file down the head of the screw with a metal file 3b If the burrs are rubbing on the balance assembly use a deburring tool or the back of a utility knife to smooth the perimeter of the holes to remove the burrs Debris in the balance track can cause the balance assembly t
33. nd mild cleaner may be used on all hardware finishes for vinyl double hung windows Operation Screens Grilles Cleaning Single Hung Windows SINGLE HUNG WINDOWS e D Lo f To open the window unlock the lock located on the top of the venting lower sash Larger windows may have two locks Open the window t A ES by raising the lower sash Sash Lock To close the window push the sash back to the closed position and Styles vary by product type lock the window Reengaging the lock will automatically align and center the sashes together for a tight seal If your windows feature AutoLock they are designed to lock automatically AutoLock Styles vary by product type SCREENS Removing a screen requires two hands To remove the screen from the interior when closed Please double check that the lock is engaged of the house building fully open the lower sash Grasping the screen handle push the top of the screen frame upward or vertical and then push the bottom A of the frame screen toward the exterior of the house building 1 This should ea release the screen from the track Carefully tilt and turn the screen so that it fits through the open window Then pass the screen through the window to the inside of the house building 2 To replace the screen reverse the process above and make sure the handle is engaged CAUTION Use caution when children or pets are around open windows
34. o start making noise and affect smooth operation This can be remedied by completely lowering the sash just above the top of the sill tilting the sash in allowing access to the balance pocket then removing debris from the balance pocket using a dusting cloth or vacuum Wiping the full length of the spring coil clean is required To replace the lower sash make sure the exterior side is facing up then insert one sash locking pivot bar into the bottom of the window where the balance is the lowest Repeat on the other side Push the sash downward until it s perpendicular to the frame Then tilt it upward and engage the tilt locks at the top Raise and lower the sash a few times to make sure it operates correctly Also over time dirt and debris can make it harder to open and close the sash Cleaning the frame and applying a thin layer of paraffin or other dry lubricant Teflon Dry Lubricant or Gulf Wax available at most home improvement stores work well will make the sash easier to operate Do not use oily lubricants they attract dust and grime which will eventually restrict the window s movement Casement windows The sash does not open Make sure the sash lock handle is completely disengaged Turn the crank slightly and apply slight pressure to the sash near the lock assembly The sash should snap open Then open the window and check the surface of the weatherstripping You may want to apply a thin layer of pa
35. raffin or other dry lubricant Teflon Dry Lubricant or Gulf Wax available at most home improvement stores work well Do not use oily lubricants they attract dust and grime which will eventually restrict the window s movement The sash does not open smoothly Check to see that the sash guide is clean Dirt and debris in the track will Encompass by Pella Fold Away Crank a a a el paraffin or other dry lubricant Teflon Dry Lubricant or Gulf Wax available at most home improvement _ stores work well Do not use oily lubricants they attract dust and grime which will eventually restrict the window s movement If your sash drags hits the frame something is not square Call your Pella retailer for assistance affect operation If needed clean with soapy water or a dry brush You may want to apply a thin layer of Pella 350 Series Fold Away Crank The operator crank comes off There is a set screw located on the bottom of the crank handle Tighten it mF The lock handle comes off The lock handle is designed to be removable Push it back into the opening with the handle in the locked position It should snap back in place 7 2 7 3 Troubleshooting Sliding patio doors 7 The door does not slide smoothly There are several possible causes The track the door slides WNN A wI W H on may have debris on it causing it to dra
36. rks from plastics that may have come in contact with the glass 1 Apply a solvent such as acetone rubbing alcohol or mineral spirits to a clean dry lint free microfiber cloth or paper towel 2 Rub on the areas of glass that need spot cleaning only Avoid getting any solvents on the wood fiberglass or vinyl frames as they may discolor the finish 3 Wipe clean using a clean dry lint free microfiber cloth or paper towel 4 Then clean the glass as instructed in previous section CAUTION Do not use a razor blade to scrape off stubborn materials doing so may leave permanent marks on the glass or scratches that could cause glass breakage Contact the Pella Window and Door Showroom nearest you for special cleaning instructions Cleaning flat screens Standard fiberglass screens To clean the fiberglass screen cloth either remove the screen and gently wash it with soap and water rinse thoroughly with clean water and dry Or use the drapery brush attachment on your vacuum cleaner StoP CAUTION Use caution when children or pets are around open windows and patio doors Screens are not designed to retain children or pets Cleaning the weep system Encompass by Pella and ThermaStar by Pella It is normal for water to accumulate in the sill and track The water is intended to drain to the outside via the drainage or weep holes Check to make sure that the weep holes are clear of obstruction dirt sand or
37. s will change over time depending upon the conditions of use For details on Hallmark Certification go to www wdma com Complies with HUD 111 Pella A Florida Product Approval System FPAS Number FL11885 Glazing type and thickness Annealed 2 5MM both panes designed per ASTM E1300 Window or Door Actual Size 29 750 wide by 65 500 tall P0510358592 NOTE For example purposes only NFRC ratings vary by product 2014 Pella Corporation 7 6
38. s Grilles DOUBLE HUNG WINDOWS D L f To open the window unlock the lock located on the top of the venting lower sash Larger windows may have two locks You can o oe y a ys a gt open either the upper or lower sash or both depending on your preference To promote good air circulation in a room open both the Sash Lock upper and lower sash a few inches Styles vary by product type To close the window push the sash back to the closed position and lock the window Reengaging the lock will automatically align and center the sashes together for a tight seal AutoLock Styl b duct type If your windows feature AutoLock they are designed to lock automatically a aaa when closed Please double check that the lock is engaged SCREENS Pella 350 Series and Encompass by Pella Removing a screen requires two hands To remove the screen from the interior of the house building raise the lower sash by one third and lower the upper 7 i J s sash by one third Then pull in on the four clips or plungers located in each corner 1 and 2 until they disconnect Grasping the screen with two hands at the bottom tilt the top of the screen away from the house building and lift the bottom This should release the screen from the track Carefully tilt and turn the screen so that it fits through the open window Then pass the screen through the window to t
39. s vinyl cedar aluminum brick etc It is extremely important that the sealant caulking remains intact and in good condition at all times Pay particular attention to the caulking at the lower corners of windows and under joints between windows in combinations a grouping of individual windows The sealant material should not be cracked broken or missing or it may cause premature failure of your vinyl windows and patio doors or other parts of your home Deterioration that occurs as a result of improper or insufficient maintenance is not covered by the vinyl window and patio door Limited Lifetime Warranty Cleaning the weatherstrip To remove any deposits such as grease oil or stains that may have come in contact with the weatherstrip apply a small amount of concentrated fabric cleaner or carpet cleaner such as Spray n Wash OxiClean Fabric Cleaner or Resolve Carpet Cleaner to the weatherstrip Scrub the cleaner into the weatherstrip with a toothbrush or similar applicator Continue applying cleaner until the deposits are no longer visible Rinse weatherstrip with clean water and dry with a paper towel Double and single hung windows f f Keep weatherstrip clean and lubricated to ensure the sash operates smoothly You may want to apply a thin layer of paraffin or other dry lubricant Teflon Dry Lubricant or Gulf Wax available at most home improvement stores works
40. t in a quality unit for 2 E 10 F to 20 F Not over 35 greater potential accuracy in assessing humidity levels or consult an expert Another 0 F to 10 F Not over 30 way to monitor the interior humidity level is to watch your windows When interior 10 F to 0 F Not over 25 condensation begins to form wipe it off to reduce the humidity open windows turn 20 F to 10 F No ae on exhaust fans or dehumidifiers or minimize sources of moisture 20 F or below Not over 15 Based on engineering studies at 70 F conducted at the University of Minnesota Laboratories The University of Minnesota Laboratories provides a chart showing recommended relative humidity levels for the home Exterior condensation Exterior condensation on windows occurs primarily in the morning when days are warm and humid but nights are cool Typically it clears as the day warms Exterior condensation can occur at any time especially in warm humid climates where interior temperatures are cooler than outdoor conditions Exterior condensation means that windows are doing their job properly However if you spot excessive condensation on the inside of your windows check your inside humidity it may be a signal of potential problems if not addressed Fogging between the panes of sealed glass Fogging between the panes of sealed insulating glass indicates a problem with a seal not excess humidity Contact your Pella retailer for information
41. ttom track and gently lower the panel into the frame Check for smooth operation by opening and closing the door Sliding screen doors S It is important to keep the upper and lower door tracks free of dirt and debris The rollers on the top of the screen can be adjusted if necessary See page 7 3 for complete details If the screen becomes dirty you can clean it by using a vacuum cleaner with the drapery brush attachment Cleaning under the track Open the sliding screen door You might have to adjust screen rollers so they can clear the lower track See page 7 3 for detailed instructions From the exterior grasp the screen door with both hands and lift up to remove it from the lower track Then pull down to remove it from the upper channel 1 Pry up the track from the door frame with an Allen wrench or flathead screwdriver Grasp the track and lift it all the way out 2 Vacuum out any debris and thoroughly clean the lower track with warm soapy water rinse thoroughly with clean water and dry with a paper towel To replace insert the lower track into the door frame and press it down all the way across Reinstall the sliding screen door by lifting it up into the upper channel of the frame Tilt in the bottom of the screen door and set it on the lower track Adjust the screen rollers if necessary See page 7 3 for detailed instructions Check for smooth op
42. ture may escape from building materials such as lumber plaster and masonry for up to three heating seasons even with proper airflow and temperature management Older vs newer homes Condensation may be less of an issue in older homes if conditions allow for more air exchange between indoors and out often from around aging loose or poorly installed windows and doors However the tradeoff is higher energy bills Troubleshooting Newer homes on the other hand are more airtight and energy efficient Many have vapor barriers plastic within the wall cavity that blocks moisture passage in either direction With tighter fitting doors and windows vapor barriers and increased insulation heating and cooling costs are lower but humidity levels must be monitored more closely No matter when your home was built the key is to strike the right balance when it comes to humidity levels Air that s too dry can cause furniture to dry out and crack joints and studs to shrink and twist and paint and plaster to crack Excessive moisture in the home can cause paint to peel and insulation to deteriorate and condensation on windows and doors can damage sills and trim Measuring and controlling humidity Maximum Recommended Humidity Levels To determine how much humidity is present in your home you can purchase a Outside Temperate inside humidity a s l 20 F to 40 F Not over 40 humidity gauge from a hardware store or home center Inves
43. well Do not use oily lubricants they attract dust and grime which will eventually restrict the window s movement Sliding windows Keep the track free of debris that could affect operation of the window Remove the sliding panel see page 3 1 for complete details Inspect and clean the rollers on the bottom of the slide panel Casement windows To keep the window operating smoothly clean the window track occasionally with a brush To help prevent the sash from sticking apply a thin layer of paraffin or other dry lubricant Teflon Dry Lubricant or Gulf Wax available at most home improvement stores work well to the weatherstripping Do not use oily lubricants they attract dust and grime which will eventually restrict the window s movement You can remove the operating crank on your window by loosening the set screw located on the bottom of the crank It s important to keep the set screw tight using a crank handle with a loose set screw causes the crank and operator stud to wear See written warranty for complete details at pella com warranty 6 1 6 2 Recommended Maintenance Awning windows Keep the window track free of dirt and debris As with casement windows to help prevent the sash from sticking you may want to apply a thin layer of paraffin or other dry lubricant Teflon Dry Lubricant or Gulf Wax available at most home improvement stores work well Do not use oil
44. y lubricants they attract dust and grime which will eventually restrict the window s movement Sliding patio doors For proper operation keep the door track free of debris You can adjust the rollers located in the bottom of the door if necessary The lock strike can also be adjusted if needed See page 7 3 for detailed instructions You may want to apply a thin layer of paraffin or other dry lubricant Teflon Dry Lubricant or Gulf Wax available at most home improvement stores work well Do not use oily lubricants they attract dust and grime which will eventually restrict the door s movement Cleaning under the track Open the sliding patio door panel Make sure the top of the panel has cleared the anti lift clips in the lower track Grasp the panel with both hands and lift up to remove it from the lower track Then pull down to remove it from the upper channel 1 Pry up the track from the door frame with an Allen wrench or flathead screwdriver Grasp the track and lift it all the way out 2 Vacuum out any debris and thoroughly clean the lower channel with warm soapy water rinse thoroughly with clean water and dry with a paper towel To replace insert the lower track into the door frame and press it down all the way across Reinstall the sliding patio door panel by lifting it up into the upper channel of the frame Line up the panel with the bo
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