INSTALLATION AND USER MANUAL
Contents
1. paces PALPATION AND USER MANUAL ENA SafeDial Wireless GL45 3G GL V1 0 PM V3 Table of Content Contents Introduction 3 Features of the SafeDial Wireless GL45 3G 4 GL45 3G Activation Tools 5 Installation and Commissioning Procedure 5 Alarm Panel Programming 6 Defaulting the GL45 3G 6 Inputs and Outputs 6 Connection Guide to Alarm Panel 7 LED Status Indicators GL45 3G 7 Background Polling 8 Contact ID Reporting Codes 8 Transmission Delay Times 8 Specifications GL45 3G 9 SafeDial Toolbox 10 Operation Notes 11 Home Page 11 Ping Page 12 Account Page 16 Change Log 16 Fleet Page 17 Activate Page 18 Transfer Page 18 User Page 19 Central Station Page 20 Activating a GL45 3G 21 Pocket Secure 22 Key Switch Wiring for Pocket Secure 23 Creating an End User Pocket Secure User 24 Customer Download 24 FAQs 25 Warning 29 Liability 29 Notes 29 Page 2 SafeDial Wireless GL45 3G GL V1 0 PM V3 Introduction SafeDial Wireless Units N Globe s SafeDial network provides two way communication between supervised premises and the Control Room The Globe GL45 3G is a versatile state of the art microprocessor based 3G and IP Security device that interfaces with a range of Alarm Panels SafeDial r aD All alarm events and system alerts are delivered in Contact ID format directly to your Control Room s PSTN receivers via your SafeDial 1345 service There are no extra monitoring costs and no extra equi2. Approvals 110mm h x 25mm d x 80mm w 0 120Kg 0 50 15 to 85 humidity non condensing Triple band 3G amp Dual band GPRS Telit Wireless Solutions 10 15V DC standby 0 08A 13 8V DC Transmitting 0 19A 13 8V DC Ethernet 10 100BASE T DHCP or Static IP Ethernet interface using IpSetup program RS232 interface 3 x 24Hr inputs state change detected every second End Of Line 3K3 resistors required 3 x Open Collector outputs 50mA max Function control using SafeDial Toolbox and or Pocket Secure SafeDial Toolbox using cellular 3G connection EN301489 EN301908 EN62311 EN60950 1 Page 9 SafeDial Wireless GL45 3G GL V1 0 PM V3 safer safeDial Toolbox is a secure web based platform designed for use by Bureaus and Installers All users can interrogate their SafeDial Wireless outstations remotely for installation commissioning diagnostic and control purposes SafeDial Toolbox has been optimised to run on any touch screen phone PC tablet or iPad To access SafeDial Toolbox simply go to www safedialtoolbox com au You will be prompted to enter your issued email address and password Page 10 SafeDial Wireless GL45 3G GL V1 0 PM V3 NOTES 1 If you enter the wrong password three times SafeDial will send your password to your registered email 2 Anywhere within the application that you see hover over the icon for more information about a particular field 3 Inth
3. Black O Check connectivity hac between PM45 amp 611 lead R 611 lead 48V DC is not being returned from alarm panel Check for 48V DC on alarm panel Check continuity on the panel dialler lead Dialler lead is correct configured Page 27 SafeDial Wireless GL45 3G GL V1 0 PM V3 lt Internal Wiring on GL45 3G 611 Socket Faulty Connection between Alarm Panel and GL45 3G 611 Socket gt Page 28 SafeDial Wireless GL45 3G GL V1 0 PM V3 Warning e INSTALLATION MUST BE CARRIED OUT BY SERVICE PERSONNEL ONLY e THE EARTHING TERMINAL MUST BE PERMANENTLY CONNECTED TO EARTH e The unit must only be operated with the supplied antenna Install the GL45 3G in a location that no person s is closer than 200 mm to the antenna at all times e Telephone plugs and connectors must be installed inside the metal enclosure of the unit e The unit must be installed in accordance with this manual for proper operation e Standards require regular service by qualifies and licensed technicians and regular testing ANY LIABILITY FOR CONSEQUENTIAL AND INCIDENTAL DAMAGES IS EXPRESSLY DISCLAIMED RADIO DATA COMMS PERMACONN GLOBE TELECOM AND GLOBE WIRELESS IN ALL EVENTS IS LIMITED TO AND SHALL NOT EXCEED THE PURCHASE PRICE PAID Liability While every effort has been taken to ensure the accuracy of this document Globe Wireless and Globe Telecom assumes no responsibility or liability for any errors or omissions Globe Wi
4. Future Proof with seamless fireware upgrades e All communications acknowledged and sent using AES128 encryption e Approved to EN3801489 EN301908 EN62311 and EN60950 1 e Australian designed and supported product e The IP Module acquires an IP address automatically using customer DHCP services e Non volatile memory stores all setup information in the event of a power failure Page 4 SafeDial Wireless GL45 3G GL V1 0 PM V3 GL45 3G Activation Tools You must be a registered user of SafeDial Toolbox Globe administration will register you as a user at the time of your first hardware purchase Before powering up the unit must be activated via the web using the SafeDial Toolbox App on your smartphone PC or tablet Go to www safedialtoolbox com au to activate your unit NOTE Refer to the SafeDial Toolbox Quick Start Guide or Page 22 Activating a GL45 3G in this manual Installation and Commissioning Procedure Before applying power the GL45 3G must be activated using SafeDial Toolbox This unit will not operate unless it has been correctly activated Find a location within the Alarm Panel box where you would like to install the unit Route the antenna cable outside the box amp place the antenna on top of the metal Alarm Panel enclosure or use the provided ground plate Connect power to the power terminals Power is normally obtained from the Alarm Panel If you are using an independent power suppl
5. current Bureau will receive the request and must approve it before this can happen Once approved the transfer will take place NOTE 1 There is a once off administration charge of 29 95 ex GST associated with the transfer of each unit 2 Globe Wireless will intervene should the request not be accepted within a reasonable timeframe Q What does Dialler Lead Fail mean A The GL45 3G unit monitors the voltage being returned from the Alarm Panel to verify that the dialler lead is connected Whenever the Alarm Panel dials out pins 1 and 5 are temporarily disconnected by the Alarm Panel If this 48v DC loop is broken for more than 90 seconds the GL45 3G unit will report a Dialler Lead Fail to the Control Room The correct wiring method of a mode 3 socket ensures the integrity of the interface between the GL45 3G unit and the Alarm Panel Wiring a mode 3 connection requires a 4 wire connection between the Alarm Panel and the GL45 3G The original lead supplied with the Alarm Panel must be used lt Correct Wiring Diagram The GL45 3G unit generates 48v DC on the R ring amp T tip terminals 2 amp 6 611 socket it then expects to see that same voltage 48v DC returned to it from the Alarm Panel dialler on the R1 ring return amp T1 tip return terminals 1 amp 5 611 socket Page 26 SafeDial Wireless GL45 3G GL V1 0 PM V3 lt Incorrect Wiring Diagram The Alarm Panel will still send mess
6. multiple columns separate the key word from each column with a comma i e 3G P9 will provide search results for any unit that is listed as 3G in the Modem column and any unit that is on a P9 plan in the Pool Plan column Each column represents Serial Account Type Modem Poll Plan Name Central Station Bureau Activation Date Activation Signatory PCS Credits Unit Serial Number Control Room Account Number Unit model type 3G Current Poll Plan 4 hours Customer name address entered at the time of activation Control Room the unit is reporting to The Bureau who purchased the unit Date when the unit was activated in Safedial Toolbox The person who authorised the activation Number of PCS Panel Client Software SafeDial Config Credits available per month Page 17 SafeDial Wireless GL45 3G GL V1 0 PM V3 6 Activate Page Control Room Operator Administrator Bureau Bureau Operator End The Activate Page is for use by Permaconn clients only Control Roo m Administrator Safedial Toolbox is dual use and allows both Globe and Permaconn activations under the one log in This page is not applicable to the activation or interrogation of Globe GL45 3G devices To Activate a GL45 3G please refer to the Activating a GL45 3G on Page 22 of this manual Acc Senal Poll Plan Bureau Date Site Name 7 Transfer Page Control Room Ad
7. page allows you to change your password Uploading and Downloading configurations to your Alarm Panel can be done using Globe s SafeDial Config utility software Uploading Downloading consumes bandwidth over the 3G GPRS network and therefore we limit the number of times you can do this in a given month to two 2 These are referred to as Panel Client Software downloads The Account page also allows you to purchase more PCS Panel Client Software credits when the monthly allocated credits have been exceeded Update your password Curent Pasmword Hes Padded Canim Papproni your remote techni ion 4 Change Log Page is This Change Log page is a summary of all the updates and changes made to Hi z F SafeDial Toolbox 3 86 32 2 Introducing the Change Log tab Thri Gat Pat bett charik to beep ADi eet op to cede eh ee Cibikli Tat are hppa Every oe i eee rare c ake cio Adie j be detono es of fhe a il ehy acd hoe will be Pod here et recone to read Fleet Tab PCS Credits 10th February 2075 Ar Oh of ae WT ep ee are Ding i poe oponie po or POS cect cage we hee aided p rung PCS credo eid r oe a i Fleet Tab Activation Detail Sorting 22th December 2014 Seber Poe CAR pOT PLE TEH DS iy Acoriics Date ded bauo Te i boe p cde ee Be Grae log Bae eo Be Fleet Tab Activation Details 5th December 2014 Adaon Date aes Seocugtory hae pre been sided ri Pe Fleet ib dabas Loewtorturudee gf thas cog he
8. ages to the control room if R ring amp T tip are only connected This will cause the GL45 3G to report a Dialler Lead Restore and Dialler Lead Fail every time the Alarm Panel dials out and sends a CID event Common Causes of DIALLER LEAD Faults The original PSTN lead supplied with the Alarm Panel has not been used Incorrect wiring of the Dialler Lead on the GL45 3G terminals R1 R T 11 Only two wires connected on pins 2 amp 6 The Alarm Panel plug is not making good contact with the 611 socket The terminals inside the 611 socket are not making good contact with the panels male 611 pins Loose or ill fitting RJ connections Easy Test to Check Permaconn Function Disconnect male and female 611 sockets and remove cover from female 611 socket Place a short circuit on pins 1 amp 2 and do the same for pins 5 amp 6 If CID light changes from RED ON to either GREEN ON or OFF depending if the GL45 3G unit has processed any CID events from the alarm panel the Globe fly lead and the GL45 3G hardware is ok The issue is the Alarm Panel PSTN lead or Alarm Panel Flow Chart to Diagnose Dialler Lead Faults Ensure panel dialler is idle and the Permaconn is Online Open 611 socket and measure DC voltage on pins 2 amp 6 Red Green Panel is off Measure DC voltage hook and trying 48 Volts DC on the PM45 terminals to dial marked R amp T Measure DC voltage on pins 1 amp 5 Yellow
9. ant zones detected every second e All inputs must be terminated with a 3K3 resistor Page 6 SafeDial Wireless GL45 3G GL V1 0 PM V3 Connection Guide to Alarm Panel SafeDial Wireless ETH 1 2312 3 RxTx l OUTPUT INPUT ed aa ni 611 Typical Keyswitch p PLUG SKT wiring for use with i Pocket Secure Make sure you have a common ground between the GL45 3G and the Alarm Panel LED Status Indicators GL45 3G ACTIVITY INDICATION Green Flash Signal Strength OK Processor OK Red Flash Signal Strength low or trying to reconnect Unit is online Red Blinking Data traffic on 3G GPRS Green On Unitis connected to IP network _ NotOn Noconnectionon IP network Green On Alarm Panel has sent a valid Contact ID event Red On 3 seconds followed ae by Green Blinkine NOn is sCSsS No valid Contact ID event has occurred The line has been captured and data is being sent Normal Operation Page SafeDial Wireless GL45 3G GL V1 0 PM V3 Background Polling Health Check polls are sent from the server to the GL45 3G at continuous intervals typically every 20 minutes on 3G GPRS and every minute on IP The poll time in the server is reset after every received poll If no poll is received for a consecutive 4 hours on either the IP path or 3G GPRS path a Poll Fail or Off Line message will be sent to the Control Room Australian Contact ID Reporting Codes Saf
10. cycled to refresh the signal strength indictors when repositioned Signal strength must be better than 88dBm for reliable communications Page 5 SafeDial Wireless GL45 3G GL V1 0 PM V3 Alarm Panel Programming e The Alarm Panel must be programmed with Contact ID Tone Dialling Four digit Panel ID Number 8 digit telephone number e Ensure Line Monitoring is turned off e After the first successful event is sent from the Alarm Panel the CID LED will be Green Steady On e Ping the unit using SafeDial Toolbox to verify status of installation Defaulting the GL45 3G e Apply DC power and depress reset button for 3 seconds to reset 3G settings all LEDs GREEN Flash confirming successful default 6 seconds to reset IP configuration all LEDs RED Flash confirming successful default NB Only necessary for defaulting or if installing IP if unit has been active for longer than 5 minutes P00000000 e ANT Button 123 12 23 Rx Tx Inputs and Outputs Three 3 outputs e The output are open collector 12V 50mA switching negative for heavier loads a relay must be used e The outputs can be Opened Closed or Pulsed remotely using the SafeDial Toolbox App e Ensure there is a common negative between the GL45 3G and the device being switched e Output 1 is typically used for arming didarming the Alarm Panel via Pocket Secure Three 3 inputs e Inputs are programmed as 24 hour inst
11. e Dialler Interface shows failed This means the return lines are wired incorrectly DO NOT leave site until this wiring in rectified otherwise the Alarm Message GSM Serial Lead Fail will be sent to the Control Room Ethernet Account Number Signal Strength Will return either OK or Failed status for the Ethernet connection This is the Account Number sent by the Alarm Panel on the last contact ID message Account Numbers 0000 amp 0001 are considered programming errors This is the 3G GPRS reported signal strength Pass green 510B to 75dB Satisfactory amber 760B to 85bD Fail red 86bD to 113dB Text Code to the right of the screen allows you to view the contact messages in either text or code format and will remain to your preferred view the next time you log into SafeDial Toolbox Page 13 SafeDial Wireless GL45 3G GL V1 0 PM V3 b Information Tab The Information Tab is the page where all product information is displayed SIM Single SIM device Poll State Indicates the communication paths being used for Polling IP and or 3G GPRS Poll Plan Polling plan 4 hours Central Station Control Room Globe Wireless Bureau Owner of the unit Phone This is the last phone number dialled by the Alarm Panel If N A then there is no dialler capture c Input Output Tab The Input Output page displays status information of all inputs and outputs available in th
12. e instance where IP has been enabled at a site it is important to note that when an IP A connection is lost it is not possible to ping the unit until after the server has confirmed the loss of the IP service This will occur at the next poll cycle therefore it is not possible to ping the unit for 4 hours from the time of the IP connection being lost Any alarms or events that occur during this period will be sent via 3G GPRS Homepage Log in Screen Control Room Administrator Control Room Operator Administrator Operator SafeDial Toolbox is loacated at https safedial oermaconn com Bureau Bureau End ET S Page 11 SafeDial Wireless GL45 3G GL V1 0 PM V3 1 Opens to Ping Page antral Room Administrator Control Room Bureau Administrator Operator Operator End bureau To ping a unit enter the name serial or account number into text box and click Ping cN The Serial field is the unique Serial Number of the SafeDial Wireless unit The serial number can be found on the back of the product prior to mounting or on the lid of the box the unit is shipped in The Account is the unique four 4 digit Account Number provided by the Control Room 2 Ping Results Text Box now shows XXxxxx AXXxx xxxxx represents the Serial number AXxxx represents the Account account Text box will remain present whist inside the Ping Page NOTE If the area of
13. e product 42971 A3302 Reguremert The outputs can be opened closed and pulsed The inputs status will be displayed as either OK or Violated Addtionally the Input Output tab provides functionality to Default the Unit By selecting the Default Unit button the SafeDial Wireless unit will be reset and loaded with its default settings Page 14 SafeDial Wireless GL45 3G GL V1 0 PM V3 d IP Tab The IP Tab displays the IP addresses and applicable configuration that the unit obtains when IP is connected You can manually change any of these settings and then click update to write this information to the unit 42971 A3302 Ping ntrmaton input Output P History oe DHCP tor F address detecton e History Tab The History Tab displays all previous activity events and displays them with a time and date stamp E g Inputs Outputs Default Activation etc You can also enter notes by typing in the Notes entry field and hitting enter 100002 A0001 oe Requeremes Note There are different user levers available e g Control Room Administrator Control Room Operator Bureau Administrator Bureau Operator Notes written by a Control Room can only be viewed by Control Room level access Comments from lower level access users can be read by all users with higher access Page 15 SafeDial Wireless GL45 3G GL V1 0 PM V3 3 Account Page The Account
14. eDial Wireless GL45 3G SafeDial GL45 3G ZONE CATEGORY Sey PARTITION DESCRIPTION ID Unique Engineering Reset changed encryption key oes No action required Expansion Module DC Loss oo you 3 8V DC voltage low or absent Fail To Communicate 350 39 953 GL45 3G experienced trouble sending signals and does not expect a restore Dialer Interface Lead Fail 955 956 Issue with dialer lead between GL45 3G and the alarm panel 4 Wire interface IP Path Poll Fail The GL45 3G failed to poll requests via IP Cellular Network Path Poll Fail The GL45 3G failed its poll requests via the cellular network SDW GL45 3G is offline The GL45 3G is not responding to network requests Auxiliary 1 Auxiliary input on SDW 100 3G unit Se Poe ee Auxiliary 2 Auxiliary input on SDW 100 3G unit oo oo ee Auxiliary 3 Auxiliary input on SDW 100 3G unit Transmission Delay Times e Message originating from the Alarm Panel are forwarded immediately e Alarm Panel interface fail sent if not restored within 90 seconds u LLI l jaa O oc H LLI H u gt V GENERAL Page 8 SafeDial Wireless GL45 3G GL V1 0 PM V3 Specifications GL45 3G ABS plastic white Housing Material Dimensions Weight Operating Environment Antenna Modem Power Power Consumption Communication Protocol Network Protocol Static IP Network serial Port Auxiliary Input Auxiliary Output Configuration
15. g Page 3 SafeDial Wireless GL45 3G GL V1 0 PM V3 Features of SafeDial Wireless GL45 3G Features of the Globe SafeDial Wireless device include e Multipath 3G and IP Telstra SIM enabled e Four 4 hour integrity polling Providing an Always On health check e Simplicity Simple installation with supplied antennae and software tools e Works with any Control Room e No additional call charges Low purchase price with fixed monthly cost e No GPRS receiver equipment required at the Control Room e No extra monitoring fees as all events are reported to standard PSTN receivers including equipment and poll fail messages e All alarm events and health checks exceptions are transmitted in Contact ID e Continuous online health checks and reporting of larm panel inclusing watch dog reset timer and dialler interface leads e SafeDial 1345 enabled providing total portability should you ever change Control Rooms e Ability to remotely interrogate DC power signal strength etc testing and commissioning of all devices via a PC tablet or smartphone using SafeDial Toolbox e Ability to remotely arm amp disarm Alarm Panels from your smartphone via the Pocket Secure App e Ability to remotely upload download Alarm Panel configuration from your PC via SafeDial Config e Upto 14 4K band Modem for upload download e Three 3 Outputs e Three 3 Inputs e Various LED status indicators for easy onsite diagnostics e
16. he end users expense Page 22 SafeDial Wireless GL45 3G GL V1 0 PM V3 Key switch wiring for Pocket Secure Wiring to the Panel 1 Program a zone on the Alarm Panel to be a key switch zone 2 Pocket Secure pulses output 1 on the GL45 3G so wire output 1 to the programmed key switch zone Output 1 is normally open switching to negative 3 Make sure there is a common negative between the Alarm Panel and the GL45 3G GL45 3G 123123 RxTx OUTPUT INPUT Teee Alarm Panel Dialler Typical Keyswitch wiring for use with Pocket Secure Make sure you have a common ground between the GL45 3G and the Alarm Panel Page 23 SafeDial Wireless GL45 3G GL V1 0 PM V3 Creating an End User Pocket Secure User 1 Go to https safedial permaconn com on your PC Tablet or smart phone to arrive at the login portal Login using the Email and Password sent to you with your order confirmation Screen 1 ne 2 Once logged in click on Users Screen 2 First Name 3 Enter the details of the user you wish to set up for Pocket Secure remote Arm amp Disarm of the alarm The email address you use cannot be the pete same as an email address already used as a login to SafeDial Toolbox An entry table will appear Screen 3 Email Enter the following details First and Last name of the user Mobilo Number Email address of the user Mobile number of the user eR Pas
17. hem to your Central Stations list if you are not a customer they may remove themselves from your list Please contact the Control Room prior to adding them to Your Central Station s Page 20 SafeDial Wireless GL45 3G GL V1 0 PM V3 Activating a GL45 3G Fit the antenna and ensure all cabling is completed Before applying power to the unit activation must be completed via the SafeDial Toolbox App 1 Go to https safedial permaconn com on your PC tablet or smartphone to arrive at the login portal Login using the Email and Password sent with your order confirmation Screen 1 2 Once you sign in you will be greeted with the Ping tab select the Fleet tab Screen 2 NB For smartphone users this is selected from the menu at the bottom right hand side of your screen 3 Once in the Fleet tab click on Activate new Permaconn Screen 3 A text box will open in the screen please follow the prompts as the screens progress a Enter the serial number which can be located on the product box or on the back of the product The next window will automatically load b Enter the description you would like to have associated to the unit i e customer name address etc Press Tab for the next window to load c Select your 1345 number from the dropdown box NB this screen will not appear if you only have one 1 1345 number registered with Globe Wireless d Check this information is co
18. ministrator Bureau Administrator Bureau Operator End The Transfer Page is for use by Permaconn clients only Safedial Toolbox is dual use and allows both Globe and Permaconn activations under the one log in This page is not applicable to the activation or interigation of Globe GL45 3G devices Keep Original Bureau Keep Original Poll Plan Tomorrow 114M Add the 29 95 anster charge to my monthly bill Se ial Type Due Date Status should you wish to Transfer ownership of a GL45 3G please contact Globe Wireless in writing at sales globetelecom com au or call 1300 73 73 14 to discuss the transfer process Page 18 SafeDial Wireless GL45 3G GL V1 0 PM V3 8 Users Page Es 8 E E Control Room Operator Bureau Administrator Operator End Bureau The User Page allows you to Create Edit View Delete or SMS users under your fleet When you open this page your users are sorted by their access levels You can view each access level via the use of the drop down box in this example Control Room Operators are being viewed If you wish to view the Bureau Administrators within your fleet you can select this category from the drop down menu box You cannot view more than one access level at a time kuio Docomo oor wigs em By clicking on Edit next to the profile of a user you are able to Add Restrictions this can also be done when creating a user Each level on
19. oad via SafeDial Config Once the Account Code has been programmed in the Alarm Panel an event is required to be sent to the Control Room The new Account Code will be recognised when transmitting the event and will be updated in safeDial Toolbox automatically Page 25 SafeDial Wireless GL45 3G GL V1 0 PM V3 Q Why can t I re activate a SafeDial Wireless unit to another 1345 number answering to another Control Room A This is a security feature built into the product to ensure that another Bureau cannot reprogram your unit without your our consent Should you even need to re activate a unit onto another 1345 umber please submit a request in writing to Globe Wireless and we can do this for you as an administrator Q How do cancel a Customer A Only Globe Wireless can cancel a unit Should you wish to cancel a GL45 3G please contact Globe Wireless in writing at sales globetelecom com au or call Globe on 1300 73 73 14 to discuss the cancellation process NB No prorata credits are applicable for the current billing month Q How can a unit be transferred from one Bureau to another A Globe requires transfer approval before a unit can be ported from one Bureau to another This is to protect the Bureau who purchased the unit from Globe Wireless You can request a transfer of a GL45 3G from one Bureau to another in writing at sales globetelecom com au or call Globe on 1300 73 73 14 to discuss the transfer process The
20. pment required at your control mn 2 room With 4 hour polling amp system integrity monitoring you will always know your alarm system s status SafeDial Toolbox Accompanying SafeDial Wireless is a handy application called SafeDial Toolbox a WEB based activation installation and diagnostic tool for installers With remote access via a PC tablet or smartphone Installers can quickly commission test and interrogate their SafeDialWireless device Pocket Secure Pocket Secure iPhone amp Android is able to remotely arm amp disarm your alarm system Pocket Secure is a smartphone app which connects to the SafeDial Wireless servers via the internet Once a connection is established _ the last 100 events are scanned and the state of the alarm is determined and Po C k et mMm presented to the user Secure M SafeDial Config SafeDial Config is a software application that allows the user to remotely m connect their Alarm Panels upload download configuration software via Sa fepjal Globe s SafeDial Wireless network This solution effectively replaces the contig traditional phone line dialler solution and eliminates the need to visit customers premises for Alarm Panel configuration changes This handbook details the operation connection and functionality of the SafeDial Wireless device and the safeDial Toolbox and Pocket Secure applications There is a separate handbook detailing the operation of SafeDial Confi
21. port Ubon Goat ct epi or pihabon Gais pect pet bot cee fhe meet ee moet fll te cde poo be paberi ei usi Fleet Tab Exports 26th November 2074 Mow poe CAR npa pout ears Beet OF a ue ied fv a fearon ip ce Tha ue a Oy iibe n Redes borte fo oe Epes CY baie if oe at fl eit per eee doi hot have Ta Ged D eon User Access Restrictions E 26th September 2014 A Goce P t hii EHO p pedih a ka Seeder conio ore uisi Tha n aty me hire fraiche f polinis to Had laren eine oc uberi F poo are Di eee AL hed Stet oe fo ee e SafeDial Wireless GL45 3G GL V1 0 PM V3 5 Fleet Page The Fleet page shows all units assigned to the user In addition to viewing units within the application you can export the data into a CSV file for data manipulation reporting etc Control Room Administrator Control Roorr Administrator Operator Bureau Bureau Operator End w w w Modem Pal Pian Man Bureau Activation Date z af 4h 5 2015 06 14 2015 07 24 2013 07 24 ao GJ 4h S5 ii 2015 07 24 C toolbox The Fleet tab is where you activate your GL45 3G units please refer to Page 22 Activating a GL45 3G of this manual for detailed instructions The icon o to the left of every column is a shortcut to ping a unit clicking on this icon will ping the unit and take you directly to the Ping Page You can search any or all of the information in the search box to the right hand side of the screen Should you wish to search
22. reless and Globe Telecom reserves the right to make changes to this manual due to ongoing development Notes Page 29
23. res the last 1000 events The oldest records are dropped off this summary It is recommended that the customer creates their own database as a permanent record Q Why are the Contact ID messages in SafeDial Toolbox shaded Green A Contact ID messages shaded in green indicate that messages are being processed but not yet completed delivered to the Control Room Q How do know if the messages are being generated by the Alarm Panel or the SafeDial Wireless unit A Messages being generated by the SafeDial Wireless unit will be coming from Zone 9xx Q What does Telco Line Fail or Telco 1 Fail mean A It is standard practice to turn line monitoring off when using GPRS GSM units because GPRS GSM units will momentary drop the PSTN line as they scan channels and change cells In some panels line voltage monitoring is set with very tight tolerances resulting in the voltage threshold not being met occasionally Therefore it is important that you disable PSTN line monitoring in the alarm panel which will inhibit this If line monitoring is not disabled the panel will randomly report Telco Line Faults or Telco 1 Faults Q Can I change a customer account code A The GL45 3G uploads the Account Code that is programmed into the Alarm Panel at the time of installation Should there be a requirement to change this the Alarm Panel will require reprogramming this can be achieve by either a site visit or remote uploaded downl
24. rrect and click Activate New Permaconn 4 Successful power up and operation is indicated by the LED patterns being displayed Refer to page 2 of this user guide 5 After activation click on the Ping tab and enter the unit s serial number or your CMS Account number into the text box and select the unit from the drop down list that will appear This will automatically Ping the unit If the activation was successful SafeDial Toolbox will respond with the unit s configuration details Screen 5 Page 21 SafeDial Wireless GL45 3G GL V1 0 PM V3 Pocket Secure Introduction Pocket Secure is a smartphone app which connects to the SafeDial Wireless servers via the internet Once a connection is established the last 100 events are scanned and the state of the alarm is determined and presented to the user To toggle the state of the alarm the app presents an interface to pulse output 1 on the SafeDial Wireless unit in the field This then forces the app to wait until the next open close event is sent and updates the app with the new state NOTE You must follow the below steps to create the end user access prior to the customer installing the Pocket Secure app on their smartphone Upon completion of End User access set up the customer will receive an SMS with a link to download the app A once off charge applies to the end user when downloading the Pocket Secure App All data usage and once of charges are at t
25. sword and confirm password Select End User from the dropdown menu Confirm Password Enter serial number Name of the premise i e home or office Select Any Area and Output 1 Then click Create NOTE Remember that a password must be 8 or more characters long with one 1 digit and one uppercase character Customer Download Your customer will receive a text message to the registered mobile number confirming their log in details along with a hyperlink to download the Pocket Secure App They will be prompted for their email address and password upon opening Pocket Secure Please see below an example text message Page 24 SafeDial Wireless GL45 3G GL V1 0 PM V3 Q Where do I find the notes I have written for each customer A The notes are visible in the History Tab within the Ping page The notes are written with the quotation makes NOTES Notes written by an Administrator are not seen by the customer Q How many records are stored in SafeDial Toolbox under the Activate TAB A You can scroll down through the records in the Activate screen which stores the last 100 events The oldest records are dropped off this summary It is recommended that the customer creates their own database as a permanent record Q How many records are stored in SafeDial Toolbox under the History TAB A You can scroll down through the records in the Activate screen which sto
26. the unit is located in is congested high volume cellular traffic you may need to A ping the unit two 2 or three 3 times to achieve a successful ping This does not affect the performance of the unit Page 12 SafeDial Wireless GL45 3G GL V1 0 PM V3 a Requirements Tab 42971 A3302 Product Power Supply Dialer Interface Ethernet Account Number signal Strength PM 45 V3 3G Dialer IF OK OK 08 47 08 Mon 17 Aug 2015 08 44 10 Mon 17 Aug 2015 3302 R356 0e CH7 Failed No LAN Z 08 44 10 Mon 17 Aug 2015 3302 17 08 54 Fri 14 Aug 2015 95 dBm ee 17 08 54 Fri 14 Aug 2015 14 08 05 Fri 7 Aug 2015 The Requirements Tab is the home page where all status data are displayed The left hand side of the screen displays the products current status while the right hand side of the screen displays the last 100 contact ID messages Product Power supply Dialler Interface NOTE The model and interface type Will return either OK or Failed status If failed supply voltage is below the minimum 13 8V required Will return either OK or Failed status This is the dialler lead between the Alarm Panel and the GL45 3G A four wire connection is required between the Alarm Panel dialler and the GL45 3G Ring R Red amp Tip T Green as the input and R1 Black amp TT Yellow as the return line It is possible for the Control Room to receive messages even though th
27. users have Restriction options pertinent to their access rights a User access restriction Bureau Operator Restrictions Restrict access to the Activate tab Restrict the ability to operate the outputs of Permaconns in the case of the End User this makes Pocket Secure read only Restrict the ability to switch the Permaconn to upload mode either through the PSTN or the Panel Client Software Restrict the ability to default Permaconns Restrict the ability to add and view the notes attached to Permaconns Page 19 SafeDial Wireless GL45 3G GL V1 0 PM V3 9 Central Station Page Control Room Administrator Control Room Operator Bureau Administrator Bureau Operator The Central Station page shows all of your Control Rooms that you are assigned to End w w For the GL45 3G devices the Central Station is always Globe Wireless If you are a Permaconn user the Central Stations you have Permaconn units assigned to will also show in the top list your Central Stations s Select your Central Station s Australan Secut Company hutiralan Wholesale Secunty Services 2Base Secut Monitoring PENS Wholesale Monitoring Pty Lid omina Mondonng Cente Pty Lid OV Cental GLO Peatan Uniwersity To add additional Central Stations simply click the Central Station from the list in the bottom half of the screen and confirm when prompted The Control Room will receive notification that you have added t
28. y make sure that you have a common negative A four wire connection is required between the Alarm Panel dialler and the GL45 3G Ring R Red amp Tip T Green as the input and R1 Black amp T1 Yellow are the return line If the return line is not connected the CID LED will be RED On indicating a fault This lead is also used to monitor the interconnectivity between the Alarm Panel dialler and the GL45 3G If the lead is removed a Dialler Lead Interface Fail event will be sent to the Control Room This indicates that the panel has lost connectivity with the GL45 3G Refer to Page 7 of this manual for Connection Guide If you are using the Ethernet Port connect a CAT5 cable between the GL45 3G and the local router or network port The GL45 3G will automatically obtain an IP address if it is set to DHCP default Connection to the internet is indicated by the IP LED GREEN Steady On The HB LED indicates signal strength and if the microprocessor is operating Refer to Page 7 of this manual for the Full LED Status Indicators Good Signal GREEN Blinking Low Signal RED Blinking The unit can take up to 3 minutes to register onto the cellular network Connection to the cellular network is indicated by the MOBILE LED GREEN Steady On If the signal strength is low you need to reposition the unit or make use of a high gain antenna The unit needs to be power
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