Thuraya SatSleeve
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1. without your iPhone docked in the Thuraya SatSleeve because the main unit has a microphone and speaker To end any calls press the emergency button again 23 How can receive incoming calls when the iPhone is docked and paired but the App is not open The main unit of the Thuraya SatSleeve will have a vibration alert to indicate incoming calls All you have to do is open the App and then accept the call 24 What happens if am on a satellite call and there is an incoming GSM call When this happens your satellite call will be disconnected 25 Do I have to pair the Thuraya SatSleeve with the iPhone every time switch them on Normally the units have only to be paired one time the units will then pair automatically the next time 26 Can connect multiple iPhones to the Thuraya SatSleeve in parallel No only one unit can be connected 27 Can do a data session in parallel with a voice call No only a voice call or a data session at a time can be established Thuraya SatSleeve FAQs THURAYA Q 28 What is the maximum WiFi range of the SatSleeve The Wifi range indoors is up to 20 meters and outdoors it is up to 50 meters 29 How long does it take to fully charge the iPhone using the SatSleeve It takes 4 hours to fully charge the iPhone using the SatSleeve as a backup 30 Can I use the data mode of the SatSleeve without being paired via Bluetooth No in order to access the SatSleeve App on the iPhone you need to b2. No the iPhone charging function from the SatSleeve is not available during active calls or data usage Thuraya SatSleeve FAQs THURAYA Q 11 What are the dimensions and weight of the Thuraya SatSleeve o The dimensions of SatSleeve s main unit is138 x 69 x 20 mm h x w x d and weighs 171g o The iPhone 4 4S adaptor measures 138 x 69 x 12 mm h x w x d and weighs 27g o The iPhone 5 adaptor measures 142 x 69 x 13 mm h x w x d and weighs 49g 12 What is included in the Thuraya SatSleeve package The package contains the Thuraya SatSleeve s main unit an adapter for iPhone 5 adaptors for iPhone 4 4S are available separately battery travel charger with four adapters for EU UK CN JP AUS USB cable a user manual in 14 languages warranty card and an accessories info sheet 13 Does the Thuraya SatSleeve have its own microphone and speaker Yes the Thuraya SatSleeve comes with its own microphone and speaker 14 How long does the battery last The Thuraya SatSleeve s standby time is up to 36 hours with talk time of up to 3 hours 15 How long does it take to charge the Thuraya SatSleeve It takes approximately 2 hours and 30 minutes to charge an empty Thuraya SatSleeve 16 How to know when the battery of the Thuraya SatSleeve is fully charged without having the iPhone App open The LED on the Thuraya SatSleeve will turn from red to blue 17 After switching on the battery charging switch repeatedly the Thuraya SatS
3. Thuraya Telecommunications Company Thuraya SatSleeve Frequently Asked Questions THURAYA Q 1 Are there different Thuraya SatSleeve models available To date Thuraya has launched two versions of the SatSleeve models The first generation was launched in March 2013 and provided call and SMS functionality in satellite mode The second generation SatSleeve launched in September 2013 replaces the first model In addition to call and SMS functionality this model also has satellite data functionalities for emails instant messaging social media apps etc 2 How does the Thuraya SatSleeve work What are its features The Thuraya SatSleeve is a compact adaptor that allows iPhone users to turn their iPhone into a satellite smartphone giving them the ability to have reliable connectivity beyond the coverage of traditional terrestrial networks The Thuraya SatSleeve works by using an iPhone App that can be downloaded for free from the Apple App Store When docked in the SatSleeve the iPhone can access email and popular social media and messaging apps such as Facebook LinkedIn Twitter and WhatsApp among many others Thuraya SatSleeve users can post news updates chat via message apps with their contacts as well as send and receive emails from the most remote locations in satellite mode 3 Which iPhone models can be used with the Thuraya SatSleeve The Thuraya SatSleeve is compatible with the iPhone 4 4S and 5 The first generation model of
4. e paired via Bluetooth Thuraya SatSleeve FAQs
5. leeve s battery went from 3 bars to 1 bar Why is that Please be advised that using the battery switch repeatedly will drain the battery rapidly 18 Which languages does the App support The Thuraya SatSleeve App supports the following languages Arabic Bahasa Indonesia Chinese Simplified English French German Italian Japanese Korean Portuguese Russian and Spanish 19 How do I change the language of the SatSleeve App The language of the App changes when the language of the iPhone is changed Thuraya SatSleeve FAQs THURAYA 20 What is an Info Message An Info Message or Cell Broadcast is a network service message that provides certain types of information via SMS in a specific region Please note that this service is currently not available on the Thuraya network 21 I m connected to the Thuraya network but the GPS icon in the status bar keeps on flashing What does it mean If the GPS icon flashes it indicates that the device does not have a GPS fix ie the unit could not receive the GPS position from the GPS satellites To rectify this please move to a place with an unobstructed view of the sky that will allow the Thuraya SatSleeve to receive its GPS position 22 How can l receive calls when the iPhone is not docked and paired The main unit of the Thuraya SatSleeve has a vibration alert to indicate incoming calls You can accept incoming calls using the SOS button and you can even make a call
6. the Thuraya SatSleeve has an adaptor for iPhone 4 4S inside the package while the second generation model has an adaptor for iPhone 5 inside the package However the adaptors can be bought separately from Thuraya Service Partners 4 Where can download the Thuraya SatSleeve App The SatSleeve App can be downloaded for free from the Apple App store directly through your iPhone 5 What network does the Thuraya SatSleeve run on The Thuraya SatSleeve works in satellite mode throughout Thuraya s entire coverage network which covers two thirds of the globe across 140 countries 6 What is the data speed of the Thuraya SatSleeve The Thuraya SatSleeve provides you with access to emails instant messaging apps and basic Internet connectivity in satellite mode If you choose to access the Internet in satellite mode with the SatSleeve please note that satellite data speeds are not as fast as 3G or 4G terrestrial networks Data download speeds are up to 60 kbps for downloads and up to 15 kbps for uploads on GmPRS Thuraya SatSleeve FAQs THURAYA Q For the best internet experience using your Thuraya SatSleeve o Select a Thuraya Access Point Name APN with built in compression go to SatSleeve Settings gt GmPRS o When emailing or messaging reduce the size of images to decrease the overall message size o Use mobile versions of websites and Apps e g Facebook Twitter etc rather than desktop versions of websites o Use
7. web browsers that offer the option of text only browsing or use websites that convert webpages into text only pages 7 Does the iPhone work on terrestrial networks when it is docked in the Thuraya SatSleeve Yes it does Your iPhone can still be used to make non satellite calls and to access the Internet while being docked in the SatSleeve which also serves as a back up battery charger 8 Which SIM card can be used in the Thuraya SatSleeve The Thuraya SatSleeve can be used across the Thuraya network either with a Thuraya SIM card or with a standard GSM SIM card from over 350 worldwide GSM operators across more than 160 countries Thuraya s GSM roaming services offers you a cost effective and flexible service to fit your individual needs when traveling Thuraya SatSleeve enables you to enjoy ubiquitous satellite coverage even in the most remote environments that are not served or under served by terrestrial networks 9 During an active call with the Thuraya SatSleeve sometimes the Hold and SMS button are greyed out why Calls that are made within the Thuraya network e g from SatSleeve to SatSleeve or to a Thuraya XT satellite phone do not support SMS while in an active call and do not support conference calls However the Hold and SMS features will be available when one party is a landline or GSM phone 10 Can I use the charging function of the Thuraya SatSleeve for the iPhone during calls and during data usage
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