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1. X1 amp Y1 Y 0 90 X View or X x1Y1 z gt lt Field i E X2Y2 gt gt x x Label feed direction Label feed direction 0 Y X Y i v 0 Field rotation 0 Field rotation 90 X2 amp Y2 Y 0 90 X View Y N gt N xiv z e Field or S 5 X2Y2 gt x S e gt Label feed direction Label feed direction oey X Y Y Y2 0 Field rotation 0 Field rotation 90 Note The distances are entered for the direction in which the label is being viewed IM series Service Instructions 41 Service mode 4 12 3 Restore format This option allows you to restore the specified label format to its factory default 4 12 4 List format This option will print out details about all the fields that are used on the specified label format Field information __ 4 12 Label editor menu Label Format List 01 11 2000 10 39 Usr Label Format 3 Label Rotation 09 Field 00 PLU Text 09 Font D Label number Co ords 0 7 1550 5 49 3 48 8 42 IM series Service Instructions 4 13 Service setup Service mode 4 13 Service setup iki Setup Printer Setup Initialise Machine Currency Text Serial Number Config Wizard Number 4 13 1 Printer setup Do not adjust these settings unless there is a problem with the printer Density This allows you to set the print density on
2. Bank 4 Digit 1 amp 2 Language 00 English UK 14 Greek 01 Spanish 15 Croatia 02 RSA 16 Hungary 03 French 17 Sweden 04 German 18 Arabic 05 Italian 19 English US 06 Dutch 20 Romanian 07 Danish 21 Estonian 08 Polish 22 Bulgarian 09 Czech 23 Russian 10 Portuguese 24 Ukrainian 11 Finnish 25 English Arabic 12 Norwegian 13 Turkish 3 Sales key layout 0 IMAI markets Price Base 4 Manager key layout 0 M European 2 IMArabic 1 IM Greek 3 IM Cyrillic 5 Receipt algorithms transaction count on receipt display per transaction assigned Algorithm Weighed non weighed ve non weighed 0 A 11 1A 0 1 1 14 1 1 11 2 1 1 nA 0 1 3 D 1 1 nA n 1 4 E 1 1 nA 0 0 6 Receipt formats 0 Receipt format 0 Italian format which includes tare weight 1 Receipt format 1 No symbols line symbols printed with transaction data First line contains text and total price Second line contains weight multiplier and unit item price 2 Receipt format 2 As receipt format 1 except total price printed on third line for weighed 3 Receipt format 3 Symbols line First line contains text Second line contains weight multiplier unit item price and total price 4 Receipt format 4 Each transaction contains its own symbols line 5 Receipt format 5 USA receipt format Identical to format 1 except that X and Items is replaced by 6 Receipt format 6 Australian receipt format Identical to format 5 exc
3. IM Max 15 Min 1009 59 000 33 Default Font D o Q 10 Enter the X1 and Y1 distances in mm See field positioning XX Use Previous and Next arrow keys to select between X1 amp Y 1 X1 distance from left Y1 distance from top IM series Service Instructions 39 Service mode 4 12 Label editor menu 11 Enter the X2 and Y2 distances in mm 5 Use Previous and Next arrow keys to select between X2 amp Y2 Shift USR User defined field To exit without saving Field area 000 00 X2 distance from right Y2 distance from bottom To print a test label To save and exit Typical test print Field number Graphic Fld 13 Ref 03 Fmt Std 14 Fld 00 1 10 Fid 11 1 06 Fld 07 9 12 Fld 08 Fid 16 Fld 17 a 1 14 Fld 15 Store name STD Standard default label format To move to the next field Field reference Note This field appears in this position on all labels Figure 4 5 Typical label format test print 40 IM series Service Instructions 4 12 Label editor menu Service mode Field position notes The position of the fields on a label are set by a bounding box This uses the distances X1 Y1 X2 Y2 illustrated as follows
4. Cable clamps Figure 2 1 External cable routes IM series Service Instructions 11 Installation 2 3 Self service keyboards IM300 2 3 Self service keyboards IM300 Single and twin keyboard models The self service keyboard is supplied as a separate item It must be connected before the scale will operate Follow the installation instructions part number AWT35 000308 supplied with the IM300 kit CAUTION Do not attempt to fix the self service keyboards by yourself Get assistance from a second person Note After installation you may need to configure the keyboard from within Manager Mode Refer to the User Instructions for further information 12 IM series Service Instructions Displays and keys This chapter describes the keyboard and basic key functions Contents 3 1 Display page 14 3 2 Keyboard overlay page 15 IM series Service Instructions 13 Displays and keys 3 1 Display 3 1 Display MH 100 15 1009 5 9 net 1 509 BA To Ste 0060 1050 STEAK Figure 3 1 Typical weighing display 1 Metrological information 2 Price per unit 3 Price of goods 4 Product description PLU text 5 Weight information net tare weight 6 Model number 14 IM series Service Instructions 3 2 Keyboard overlay Displays and keys 3 2 Keyboard overlay AJA AJC D B C D E F a nie dose Sr Hannan mra
5. 500 events Uses 160K of the available memory e Large 1000 events Uses 650K of the available memory Note A larger log size will reduce the amount of memory that can be used for PLUs These require a RAM expansion board to be fitted Clear All Logs This clears all the data from the logs 4 14 1 Printhead life This is for factory testing purposes only 50 IM series Service Instructions Service procedures This chapter describes common service and maintenance procedures Contents 5 1 Power up power down page 52 5 2 Calibration page 52 5 4 Weighplate cross and top cover page 54 5 3 Firmware update page 53 5 5 Customer display assemblies page 56 5 6 Front module vendor displays page 59 5 7 Column mounting page 63 5 8 Main board page 65 5 9 Loadcell page 66 5 10 Printer page 67 IM series Service Instructions 51 Service procedures 5 1 Power up power down 5 1 Power up power down On Off ue Figure 5 1 Location of On Off switch Service notes e Power up down using the switch shown above CAUTION Even when the unit is switched off mains voltage is still present inside the unit 5 2 Calibra
6. Self service 2 IM300 Keyboard2 Self service Fitted IM series Service Instructions Networking A network allows a number of scales to be connected together Scales on a network can share resources and information Contents 9 1 Typical networks page 92 9 2 Network protocol page 94 9 3 Wiring terminations page 94 9 4 Network setup page 95 9 5 Network map page 99 9 6 Backup server operation page 100 9 7 Local mode page 101 IM series Service Instructions 91 Networking 9 1 Typical networks 9 1 Typical networks 9 1 1 Introduction A network allows a number of scales to be connected together Scales on a network can share resources and information operators PLUs etc Networked scales are assigned to groups The network can contain up to 99 groups each having up to 10 scales See The machines can be connected to either one physical network hub or to several hubs Two scales can be connected together without the use of a hub A simple cross cable is used to connect the two machines together 9 1 2 Multi scale network Scales are connected together using one or several hubs as required The number and position of the hubs required is determined by the store layout and the type of hub used For example hub arrangement could be affected by e Proximity of machines to each other e Number of network inputs available at each hub
7. aoe 4 Set how the Euro will appear on the display labels Is IM Maz 15 Min 100 9 5 9 Euro Hizard CB 15 Min 1009 5 9 ieee Label 0 2nd price field shows alternative currency 1 2nd price field shows promotional value Barcode Barcode price printed as Euros 1 Barcode prints alternate currency Label 0 Euro symbol Display 4 Euro text 5 Select Yes to complete the process or No to abort IM Has 15 Min 100 9 5 9 3 Are You Sure No Yes 22 E No IM series Service Instructions 35 Service mode 4 10 Clone machine 4 10 Clone machine This function allows you to update another machine on the network so that it is functionally identical to the one you are using The clone function will copy the following information e Executable files application program e PLU file e Label formats e Logos e Configuration and keyboard layouts Note Machine specific information is excluded e g capacity calibration data or gravity compensation factors Network ID restrictions e Application program can be cloned irrespective of the network IDs of the two machines e Data can be cloned only if both machines are using the same network ID Clone procedure 1 Ensure you are in full service mode see page 19 2 Select Clone Machine from the available options 3 Enter t
8. 4 9 Alternative currency setup 4 9 1 Currency rate and symbol The currency rate and symbol setup options are used to configure a second currency 1 Ensure you are in full service mode see page 19 Select Alt Cncy Setup from the available options 3 Press to select Currency Rate f IM 1 15 100 9 5 9 126 z Currency Rate 4 Enter the required value for the currency E IM iSkg Min 1009 e 59 e o 000 1 26 Currency Rate o o z 2 Note Use the Previous Next arrows to position the decimal point 5 Use the Previous Next arrows to select Euro Symbol M Has 15 Min 100 9 5 9 Currency Symbol 6 Enter the value for the Currency Symbol 35 See configuration bank 2 digits 5 amp 6 for details mM 15 100 9 5 9 Format 000 A o 34 IM series Service Instructions 4 9 Alternative currency setup Service mode 4 9 2 Euro wizard This converts the PLU file from the local currency to Euro currency The scale will then use the Euro as its primary currency CAUTION Only a factory reset can undo this operation Euro rate and symbol procedure 1 Ensure you are in full service mode see page 19 2 Select Alt Cncy Setup from the available options 3 Use the Previous Next arrows to select Euro Wizard
9. Fix key 15 G Gravity 32 Initialise 44 Initialise machine 44 IP Address 97 IP addresses 95 K Key log 49 L Label editor 38 Log size 50 M M c Setup dump 97 Machine address 97 Machine ID 96 Memory settings 45 guidelines 45 Network 92 Advance settings 97 auto configure 95 backup server 100 cable lengths 94 data clone 98 gateway 97 host name 97 host port number 98 local mode 101 local mode recovery 101 local mode transaction memory 101 map 99 primary server 100 setup 95 sub net mask 97 IM series Service Instructions 103 wiring 94 server 46 Network address 97 Network dump 97 Network ID 93 98 Void key 16 Override key 16 w Warm restart 44 Wiring P networks 94 Price base key 16 Primary currency 35 Z Print Logs 49 Printer setup 43 Zero key 15 density 43 sensor 43 Printhead life 50 R Restart 44 S Secondary currency 34 Server 93 Service mode 17 51 77 91 enter exit 19 full service access 19 navigating menus 21 overview 18 restricted service access 20 Service PIN 33 Service procedures column mounting 63 customer display 56 firmware update 53 front module vendor displays 59 loadcell 66 main board 65 replacing a display 62 tower display 61 vendor display and keyboards 60 Service setup 43 Single server 46 System log 49 T Total print key 15 Trans memory client 46 104 IM series Service Instructions IM series Service Instructions 105 Avery Berkel Foun
10. Avery Berkel IM Series Counter Service Scales Service Instructions ENGLISH AWT36 000824 AA 17 09 2007 Avery Berkel 2007 All rights reserved The information contained herein is the property of AveryBerkel a division of ITW Ltd and is supplied without liability for errors or omissions No part may be reproduced or used except as authorized by contract or other written permission The copyright and the foregoing restriction on reproduction and use extend to all media in which the information may be embodied Trademarks and acknowledgements Avery Berkel is a registered trademark in certain jurisdictions All brands and product names used within this document are trademarks or registered trademarks of their respective holders IMPORTANT When programming or configuring the equipment you must ensure that you comply with all relevant standards and legislation The example settings given in this book may not be legal for trade with the public Contents page no 1 Safety and Warnings 5 1 4 Warnings 6 2 Installation 9 2 1 Installation 10 2 2 Cable management 11 2 3 Self service keyboards IM300 12 3 Displays and keys 13 3 1 Display 14 3 2 Keyboard overlay 15 4 Service mode 17 4 1 Service mode overview 18 4 2 Enter Exit service mode 19 4 3 Navigating service mode menus 21 4 4 Diagnostics 22 4 5 Configuration 24 4 6 Calibration 31 4 7 Site gravity 32 4 8 Service PIN 33 4 9 Alternative cur
11. Ug E Figure 9 1 Typical multi scale network 92 IM series Service Instructions 9 1 Typical networks Networking 9 1 3 Scale groups Network ID Network ID 0 Network ID 1 Grpoup 1 TEN Grpoup 2 cs Em ER Network ID 2 Grpoup 3 Figure 9 2 Network with scale groups e Machines can be put into groups of up to ten scales e scale group is assigned by the network ID number e Upto 99 groups of scales can be connected to a network giving a total of 990 scales e Each group of scales will have a server and a number of client scales Note For scales to share PLU information etc with each other they must be within the same group I E have the same network ID number See Manual network configuration on page 96 for details of network ID and other settings IM series Service Instructions 93 Networking 9 2 Network protocol 9 2 9 3 Network protocol IM series scales network protocol and speed are as follows e protocol e 10Mbs or 100 Mbs 10 base T ethernet connection Wiring terminations Note Before setting up an in store network obtain the appropriate IP addresses from the store IT administrator Enter the addresses at the machines before connecting the network See 9 4 Network setup for more information For wiring a
12. 000207 AWT25 000092 i n Front Keyboard Display Figure 7 2 Main board displays keyboard transducer and printer 80 IM series Service Instructions 7 2 Internal connections Schematics and wiring 7 2 2 1 202 Rear Display o AWT25 000092 o AWT25 000214 AWT25 000092 Front Display Column AWT20 000229 AWT25 000216 USB AWT25 000209 i Transducer assembly AWT27 000072 Printer head Opto sensor E Printer stepper motor lt TELL AWT25 000216 uu 2 PLL LLI Printer Assembly AWT15 000024 Printer stepper motor ue Opto sensor gt mu Mainboard AWT25 000094 Keyboard fn AWT25 000210 H AWT25 000207 e Front Keyboard D AWT25 000235 a Emm Figure 7 3 Main board displays keyboard transducer and printer IM series Service Instructions 61 Schematics and wiring 7 2 Internal connections 7 2 3 IM300 body AWT25 000418 To IM300 Stand AWT25 000209 o Transducer assembly AWT27 000072 Printer head lt a Opto sensor E Printer stepper motor aREREHEEHEREEHEEEEEEEE 7 of Printer Assembly AWT1
13. 4 2 Enter Exit service mode 4 2 2 Restricted service access Restricted access limits the changes you can make to the scale Restricted access excludes the following 1 Changing the capacity 2 Changing the gravity zone compensation 3 Calibrating the scale To enter restricted service mode 1 Switch off the scale and then switch it on again 2 During the display countdown enter the service PIN Default PIN is 9467 Note To change the service PIN see Service PIN on page 33 4 2 3 Exit service mode To return to manager or sales mode Press to return to manager mode Press za twice to return to sales mode 20 IM series Service Instructions 4 3 Navigating service mode menus 4 3 Navigating service mode menus Use the following keys to navigate the menus Enter Select the item Enter a value Back Move up one menu level Previous Select previous item Next Select next item Quick save Save data entered up to this point Home Exit Return to manager mode Exit service mode Numeric keypad Select numbered menu item Service mode IM series Service Instructions 21 Service mode 4 4 Diagnostics 4 4 Diagnostics Diagnostics Weighing Keyboard Network USB Test Printhead Dynamic RAM Static RAM Flash Test Test Test Life Test Test Test Figure 4 3 Diagnostics menu The diagnostics me
14. Auto configure will e Detect all the machines that are connected to the network and have the same network ID e If there are no servers it will make the machine that you are using into the server The machine ID will be made into ID1 or the next available ID number The server will then find each client machine in turn and give it a machine ID e Ifa server already exists then the machine you are using will become a client machine and be given the next available machine ID Note This option will only assign scales within a single group i e up to 10 scales having the same network ID For greater than 10 scales only 10 will be auto configured The remainder must be manually configured to be in a different group with a different network ID e Machine IDs will be allocated in no particular order so may not follow any logical pattern IM series Service Instructions 95 Networking 9 4 Network setup Auto configuration procedure 1 Connect all the scales to the network hub and switch on 2 Ensure that the network ID at each scale is set 3 At the server scale go to Auto configure and press o The scale that you are using will automatically detect the other scales within the group This machine will become the server and the rest of the machines will be client machines Auto configure can also be used to add a new scale into an existing group When doing this you may need to update the scale s PLU file by performi
15. Distance from sensor Network ID Diagnostic log size Host port number LCD contrast Calibration and gravity factors Factory reset USE WITH CAUTION This will restore the machine to its factory default settings Factory reset will delete ALL records except for the MAC Media Access Control address calibration constants gravity factors and bank 1 digit 1 of the machine configuration Note You will need to reset the opto sensor distance after a factory reset 44 IM series Service Instructions 4 13 Service setup Factory reset values IP Address Network ID Host port number Sub net mask TCP IP Gateway Address Logos Label formats Calibration Gravity Configuration banks Alt Cncy conversion rate Print density Number of receipts and trans Distance from sensor to printhead LCD contrast Service PIN Diagnostic log size Audit mode Distance printed mm Delete PLU file Service mode Reset to 88 200 100 5 Reset to 0 Reset to 3001 Reset to 255 0 0 0 Reset to 0 0 0 0 disabled All user logos deleted Reset to default settings Unchanged Unchanged Reset to default settings except for digit 1 bank 1 Reset to 1 00 Reset to 5 Reset to 20 receipts and 8 transactions Reset to 48 5mm Reset but no change until machine is switched off and on Reset to 9467 Reset to small Enabled Reset to zero This option deletes all the PLUs stored in the PLU file Set Trans Memory This allows
16. These connectors are interchangeable 88 IM series Service Instructions 8 2 Display PCB Module information Keyboard screen tail Keyboard earth Bleeper Address configuration links see table cu qe Not fitted programming factory use only 7 Not fitted on display variant 8 2 2 Keyboard only variant This PCB can be connected to a membrane keyboard and a self service keyboard It does not support a graphics panel Figure 8 3 AWT25 000235 1 To main board or another display board These connectors are interchangeable 2 Keyboard screen tail 3 Keyboard earth IM series Service Instructions 89 Module information 8 2 Display PCB 4 Bleeper 5 Address configuration links see table 6 Notfitted programming factory use only Self service keyboard connector 8 2 3 Link settings for display interface AWT25 000092 Module 1 Front display and keyboard IM100 IM300 IM400 Keyboard on Resistor link Not fitted Front display only IM202 Keyboard off Not fitted Test mode Not fitted Rear display only IM100 IM202 IM400 AWT25 000235 Module 1 linternal keyboard IM202 Keyboard off Keyboard 1 Internal Not fitted Resistor link Fitted Test mode Fitted Self service 1 IM300 Keyboard 1 Self service Fitted
17. Ty Figure 3 2 1M202 programming overlay 3 2 1 Keys Reset the weight display to zero Subtracts the weight of the container when weighing goods In receipt mode retains the PLU until the transaction is entered Retains a tare if in operation until it is cancelled In label mode the PLU is retained until it is cancelled Sets the scale to pre pack if the machine configuration allows it Cancels a PLU or hand entered price Depending on the function in use clears messages or characters from the display Totalises transaction In receipt mode when the subtotal is displayed prints a receipt In label mode prints a label IM series Service Instructions 15 Displays and keys 3 2 Keyboard overlay o 0 0 00 Confirms data entry Enables you to change the number of items when serving non weighed items Override the programmed price of a PLU Cancels an unwanted transaction from an operator subtotal In label mode when set to print totals labels only for ADD key transactions it cancels an unwanted transaction from the subtotal Depending on machine configuration allows totals labels or totals and individual labels to be printed Initiates a display test sequence Pressed again during the test sequence prints a test report Press operator key and type in PIN during test sequence to gain access to Manager Mode Double zero key Move to the item above in the displayed list Move to the item below in the d
18. all sharing the same network ID this option synchronises all data held at the client machines with that of the server M c Setup dump This option transfers all machine information not system data to the specified scale 9 4 3 Advance settings If you are installing a scale to an established network then you must gather information about the network The easiest way to do this is to use an existing scale to print a test report press the test key twice The settings of the new scale must be set so it will communicate with the existing scales on the network IP Address Sub net mask The IP address of the scale consists of two parts the network address and the machine address The network address must be the same as all the other scales on the same network and the machine address must be different from the other scales on the same network The network address depends on which sub net mask is used for example for an IP address of 88 1 1 7 Sub net mask 255 0 0 0 255 255 0 0 255 255 255 0 Network address 88 1 1 7 88 1 1 7 88 1 1 7 Machine address 88 1 1 7 88 1 1 7 88 1 1 7 For DHCP networks set the IP address at each scale to 0 0 0 0 IP addresses will then be allocated by the DHCP server for the network Note When manually setting up a network i e DHCP is not applicable obtain the IP addresses from the store IT administrator Enter the addresses at the machines before connecting the network Host nam
19. base 0 Single price base Ib kg 2 Dual price base Ib kg 1 Single price base 1 4lb 100g 3 Dual price base 1 4lb 100g 11 Printer type 0 None 2 Labelonly 1 Receipt only 3 Label and Receipt 12 Default sales mode and machine type O Handpricemode weighng 2 Handpricemode non weighng 1 PLU price mode weighing 3 PLU price mode non weighing 13 Add function one eceipt only 1 Transaction total 4 Transaction and receipt 2 Total only 14 Date type 0 Numeric 1 Alpha 15 Date format 0 DDMMYY 3 DDMMYYYY 1 MMDD YY 4 MMDD YYYY 2 YYMMDD 5 YYYY MM DD 16 Maximum transaction sequence number 0 999999 3 999 1 99999 4 99 2 9999 5 9 IM series Service Instructions 25 Service mode 4 5 Configuration Bank 2 Digit 1 Dummy zero in unit price 0 6 digit UP 6 digit TP no dummy zero 2 5 digit UP 6 digit TP no dummy zero 1 64digit UP 6 digit TP dummy zero 3 7 digit UP 7 digit TP no dummy zero 2 Transaction rounding 0 Round to nearest 1 3 Round to nearest 25 1 Round to nearest 5 4 Round to nearest 50 2 Round to nearest 10 3 Number of decimal places 0 No decimal places 3 decimal places 1 1 decimal place 4 QOonunit price 1 on total price 2 2decimal places 5 Thousands separators 4 Punctuation 0 Decimal point 2 Inverted comma 1 Comma 5 amp 6 Currency symbol 00 User defined 15 D 30 Won 45 JD 01 16 RM 31 bt 46 KD 02 17 L 32 Pts 47 LL 03
20. dual servers breaks down both will continue as servers potentially with clients As trading continues on both totals receipts and transactions will be generated When the servers are reunited transactions and receipts will be consolidated so that both servers will now have a complete set of receipts and transactions Totals data will not be collected It will be regenerated from the receipt and transaction data Note For server consolidation audit mode must be enabled Delete firmware USE WITH CAUTION This option deletes the uboot file Before selecting this option make sure you have a USB memory stick containing the new firmware in the root directory connected to the scale The firmware must have the filename appimage uboot 4 13 3 Currency text The user defined currency text is 3 digit field that can be used instead of the default currency text as set in config bank 2 digits 5 amp 6 See Configuration on page 24 for more information Note To use this user defined currency text set config bank 2 digits 5 amp 6 to 00 IM series Service Instructions 47 Service mode 4 13 Service setup 4 13 4 Serial Number Config Wizard Model Number Serial number Factory set scale serial number Config wizard Enables streamlined Country Configuration on reboot Model number Allows you to enter the three digit model number on the display 48 IM series Service Instructions 4 14 Diagnostic logs Service mode 4
21. restore all local machines as clients The server will then re generate the local machine totals using the transaction data collected Note If the local mode machine fails to store all transactions e g because of insufficient memory then the totals generated by the server will be incorrect 9 7 2 Transaction memory in local mode For a scale operating in local mode the transaction memory stores both live and cleared transactions until the server is back on line and able to synchronise the data It is therefore important that sufficient transaction memory is allocated See Memory setting guidelines on page 45 IM series Service Instructions 101 Networking 9 7 Local mode 102 IM series Service Instructions Index A ADD key 16 Alternative currency 34 currency rate and symbol 34 Auto Configure 96 Backup server 100 C Calibration 31 Clear key 15 Client 93 Clone data 37 machine 36 Cold Start 44 Comms log 49 Configuration tables 24 country configuration 27 Currency text 47 Data clone 98 DHCP 95 97 Diagnostics 22 23 dynamic RAM test 23 keyboard test 22 network test 23 printhead life 23 weighing test 22 Dual server 47 Edit Format 38 Enter key 16 Euro wizard 35 setup 35 Explode views IM100 body 70 IM202 head up display 72 IM202 scale body 71 IM300 self service keyboard 73 IM400 display and keyboard 75 IM400 scale body 74 F Factory reset 44 Factory reset values 45 Field position 41
22. through from the top of the column and through the holes provided in the column support bracket IM series Service Instructions 63 Service procedures 5 Column mounting 5 7 2 1M300 Figure 5 10 Attaching the IM300 column and display single keyboard configuration Service notes For details of IM300 twin keyboard configuration and assembly see the IM300 installation kit instructions AWT35 000308 64 IM series Service Instructions 5 8 Main board Service procedures 5 8 Main board Figure 5 11 Removing the main board Service notes 1 Remove weigh plate cross and top cover see Weighplate cross and top cover on pages 54 and 55 2 Disconnect the following cables from the main board Front and rear display cable assemblies Power input power assembly Earthing strap Load cell cable assembly USB cable assembly Printer assembly cables 3 Carefully free the main board assembly from the two retaining clips and lift it clear Note The two screws shown are not fitted Should the retaining clips break then use two self tapping screws of an appropriate size M3 or smaller less than 8mm length to secure the main board IM series Service Instructions 65 Service procedures 5 9 Loadcell 5 9 Loadcell Figure 5 12 Removing the loadcell Service notes 1 Remove weigh plate cross and top cover see Weighplate cross and top cover on pages 54 and 55 2 Remove th
23. you to set the amount of memory allocated for transactions and receipts Memory setting guidelines Note Changing memory settings will induce a cold start and should therefore be done before other customer data is set Each machine will store transactions according to the Set Trans Memory option selected from within the Initialise M C menu You can set the following e Num Receipts Default 20 The max number of receipts stored e Num Trans Recpt Default 8 Max 99 The max number of individual transactions stored for each receipt IM series Service Instructions 45 Service mode 4 13 Service setup Audit settings The Trans memory required is closely associated with the Audit settings defined within manager mode See the separate user instructions for more information Trans memory Client machines The memory allocated should reflect the requirements of the installation Example 1 Label Example scale requirements 50 labels per hour 1 transaction per label 8 hours trading required in local mode network fail Memory requirements would be Num Receipts 400 Num Trans per receipt 2 Example 2 Receipt Example scale requirements 20 receipts per hour Average of 4 transactions per receipt 8 hours trading required in local mode network fail Memory requirements would be Num Receipts 160 Num Trans per receipt 4 Trans memory Server machines Settings notes single servers For a
24. 14 Diagnostic logs The scale stores a number of logs to record various events This option is used to print and configure the logs Print Logs Select from the following Print system log Print key log Printcomms log Print all logs System log This prints a report showing all the events that have occurred with the machine including the number of times that the machine has been switched on and off Log number 74 Date 31 08 99 Time 09 14 30 r Warm boot occurred Brown outs 3 Events Power offs 3 Reaction time 256uS Warning time 115mS Key log This prints a report showing which keys have been pressed Log number Key number gH ue 74 Time 09 51 53 Key 63 75 Time 09 51 53 34 76 Time 09 51 53 15 77 Time 09 51 53 27 78 Time 09 51 53 Key 45 Comms log This prints a report showing the history of the scale network traffic Log number Key number 74 09 51 53 Sent Packet 36 Bytes in Packet SCALE INQUIRY Request 00 00 00 24 00 00 00 F 1 00 00 00 00 00 00 00 02 FF 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01 00 IM series Service Instructions 49 Service mode 4 14 Diagnostic logs Set log size This option sets the size of the log If you select a different log size then you must cold start the machine Log size options are e None No logs will be stored e Small 100 events Uses 30K of the available memory e Medium
25. 5 000024 LLLE LL gt AWT25 000208 stepper motor gt E Opto sensor m 5 Ue Mainboard AWT25 000094 AWT25 00021 ANENE o IBRSESRRERERURRERERRERENRRRRAEEUE EO AWT25 000219 AWT25 000207 Front Plate M AEBEEEEEER NEZSEEEEEEEEREEEEREEEEEEEEEEEEHERE Keyboard amp AWT25 000210 Keyboard screen tail o o o AWT25 000092 Front Keyboard Display Figure 7 4 Main board loadcell front display keyboard printer 82 IM series Service Instructions 7 2 Internal connections Schematics and wiring 7 2 4 1M300 keyboards Keyboard 1 Keyboard 2 Keyboard Keyboard AWT25 000235 AWT25 000235 Keyboard Assembly Keyboard Assembly AWT25 000416 AWT25 000416 Keyboard Stand AWT20 000561 and Keyboard Loom Cowl AWT20 000606 AWT25 000417 AWT25 000219 TULIP LE To IM300 Front Keyboard Plate AWT25 000418 To Mainboard Figure 7 5 IM300keyboards IM series Service Instructions 83 Schematics and wiring 7 2 Internal connections 7 2 5 1 400 loadcell displays and keyboard Keyboard f Keyboard screen tail lt Rear Di
26. 9 USB 10 P5 Multi ICE not fitted 11 P3 Battery back up normally on P2 Reset normally off P12 Debug normally off 86 IM series Service Instructions 8 1 Main board Module information P4 Debug normally off 12 BT1 Battery 13 J5 Ethernet 14 J3 USB usually scanner 15 P11 Expansion interface Wifi 16 P13 Wlan not used 8 1 1 Pin outs Loadcell connector Function Load cell power OV Serial data from load cell Serial data to load cell Serial clock to load cell Load cell select IM series Service Instructions 87 Module information 8 2 Display PCB 8 2 Display PCB There are two variants of the display interface depending on whether the interface board is driving screens screens and keyboard or keyboard only Description Module 1 Module 2 Module 3 Mono scale Display and keyboard Display Tower scale Keyboard Display Display Self service scale Display and keyboard Keyboard Self service twin head Display and keyboard Keyboard Display scale Two piece scale Display and keyboard Display Hanging scale Display and keyboard Display 8 2 1 Display keyboard variant This PCB is used for both customer and vendor displays It drives the graphics panel and can be connected to a membrane keyboard Figure 8 2 AWT25 000092 1 To main board or another display board
27. MMYY B DDMMYYYY 1 1 MMDD YY 4 MMDD YYYY 2 YYMMDD 5 YYYY MM DD 16 Maximum transaction sequence number 0 999999 3 999 1 99999 4 99 2 9999 5 9 Country configuration Country config Bank 3 Bank4 Bank 3 Digit 1 Balance key range 0 2 1 5 2 15 5 Balance at power up 0 Disabled 1 Enabled 3 Large step behind zero 0 Disabled 1 Enabled IM series Service Instructions 27 Service mode 4 5 Configuration Bak3 SR 4 Reduced zero tracking 0 Disabled 1 Enabled 5 Retained tare mode 0 Disabled 1 Enabled 6 Manual tare calculation 0 None 2 Zerokey 1 tare key 3 Tareand zero key 7 Price interlock NTEP operation 0 Disabled 2 NTEP operation 1 Price and tare 8 Fix tare options 0 Fix tare and unit price 1 Fix fare only 9 Open cash drawer with zero total 0 Disabled T Enabled 10 Price 1 price 2 swap positions on label 0 Disabled 1 Enabled 11 Receipt total currency symbols 0 Disabled T Enabled 12 Minimum prepack weight 0 Tdivision T 20 divisions 13 Prepack allows stored grad tares 0 Disabled T Enabled 14 Triple zero key 0 Disabled T Enabled 15 Tax system p 2 ncuse PoSony 1 Exclusive 3 Exclusive PoS only 16 Tax reference in description 0 Disabled 1 Enabled 28 IM series Service Instructions 4 5 Configuration Service mode
28. R 18 N 33 EEK 48 RO 04 F French 19 Esc 34 Lt 49 QR 05 Kr 20 Pta 35 50 SR 06 DM 21 Rp 36 Eur 51 YR 07 S 22 mk 37 R 52 Ft 08 Fr 23 PX 38 B 53 kn 09 f 24 SR 39 C 54 Lm 10 Lit 25 zt 40 Q 55 Ksh 11 P 26 Kc 41 TL 56 RON 12 E 27 SK 42 F Belgian 57 ROL 13 K 28 kr 43 BD 58 LEI 14 M 29 DHS 44 LE 7 PLU auto recall timeout one 5 0 5 seconds 1 0 6 seconds 6 2 0 seconds 2 1 0 seconds 3 0 seconds 3 0 3 seconds 8 4 0 seconds 4 0 4 seconds 9 5 0 seconds 8 Receipt tax printing 0 None 2 ltemised tax 1 Totals tax 9 Weight filter type 26 IM series Service Instructions 4 5 Configuration Service mode Bank 2 0 Settling time 0 25 71 2Hz ettling time 0 25 81 2Hz 1 Settling time 0 5s 71 2Hz 5 Settling time 0 55 81 2Hz 2 Settling time 1 0s 71 2Hz 6 Settling time1 0s 81 2Hz 3 Settling time 1 9s 71 2Hz 7 Settling time1 9s 81 2Hz 10 Price base 0 Single price base Ib kg 2 Dual price base Ib kg 1 Single price base 1 4lb 100g 3 Dual price base 1 4lb 100g 11 Printer type 0 None 2 Label only 1 Receipt only 3 Label and Receipt 12 Default sales mode and machine type 0 Hand price mode weighing 2 Hand price mode non weighing 1 PLU price mode weighing 3 PLU price mode non weighing 13 Add function 0 None 3 Receipt only 1 Transaction total 4 Transaction and receipt 2 Total only 14 Date type 0 Numeric T Alpha 15 Date format p D
29. access the two screws 5 6 2 Vendor display and keyboards Figure 5 7 Removing replacing the display interface assembly Service notes Monobloc and tower models 1 Remove weigh plate cross and top cover see Weighplate cross and top cover on pages 54 and 55 2 Follow steps 1 to 4 of Front module IM100 IM202 IM300 on page 59 3 Disconnect the front display cable assembly and the keyboard screen cable assemblies 4 Remove the two retaining screws and lift the display assembly clear of the front cover Two piece models IM400 1 Follow steps 1 to 3 on page 58 to remove the lower cover and the customer display and bezel assembly 2 Disconnect the display cable assembly the keyboard and screen cableassemblies 3 Remove the two retaining screws and lift the display assembly clear of the front cover Note For better access you can remove the keyboard display module from the mounting plate 1 Remove the two screws and washers securing the module to the mounting plate 60 IM series Service Instructions 5 6 Front module vendor displays Service procedures 2 slide the module off the mounting plate 5 6 3 Vendor display 1M202 Insert screwdriver Insert screwdriver Figure 5 8 Tower display Service notes 1 Gently insert a 7mm flat bladed screwdriver into one of the access holes in the lower cover until it locates in the slot in the clip Turn it hrough 90 degree
30. ad up tower display models 71 IM series Service Instructions Exploded views 6 2 IM202 models 6 2 2 Head up display Figure 6 3 Head up tower customer and vendor display 72 IM series Service Instructions 6 3 IM300 models Exploded views 6 3 IM300 models This model uses the same scale body as the IM100 except that the rear display interface is replaced by an overlay see Scale body on page 70 6 3 1 Keyboard Figure 6 4 Single keyboard configuration IM series Service Instructions 73 IM400 models 6 4 Exploded views IMA00 models 6 4 Scale body 6 4 1 IM400 body Figure 6 5 IM series Service Instructions 74 6 4 IM400 models Exploded views 6 4 2 Head up display and keyboard Figure 6 6 IM400 keyboard and vendor customer display IM series Service Instructions 75 Exploded views 6 4 IM400 models 76 IM series Service Instructions Schematics and wiring CAUTION When programming the scale you must ensure that you comply with all relevant standards The example settings given in this book may not be legal for trade Contents 7 1 External connections page 78 7 2 Internal connections page 80 IM series Service Instructions 77 Schematics and wiring 7 1 External connections 7 1 External connections 7 1 1 Overview Figure 7 1 Overview of external connections 1 2 3 4 5 O
31. ar the fault 98 IM series Service Instructions 9 5 Network map 9 5 Network map Networking The network map shows the status of all the machines in the network group IM 100 Max 15kg Min 100g e 5g 1 10 SCCOXXCCCX e Press to accept the map Note If a machine has been removed from the network pressing Yes to save will remove it from the network map S Server B Back up server C Client O Off line E PLU file error X No machine present L Local mode IM series Service Instructions 99 Networking 9 6 9 6 Backup server operation Backup server operation The backup server is a backup of the primary server It is synchronised with the primary and hence contains identical information It is used as a fail safe for when the primary server is off line If the primary server goes down the backup server will become the primary server When restored the previous primary server will become the backup server The receipt and transaction memory settings on the backup server must be identical to the main server Although the backup and server continuously synchronise the system should not be operated for extended periods with one server switched off If this is the case e g repair the totals transactions and the audit list should be cleared before reinstating a second server to ensure that they are synchronised The date and time of synchronisation star
32. ate cross and top cover Service notes The cross must be fitted with the arrow pointing to the front of the scales Weigh plate Rubber seal fitted over cap head screw recess M6 x 20 cap head screws 2 off Rubber foot 4 off Cross W e 54 IM series Service Instructions 5 4 Weighplate cross and top cover Service procedures 8 Weights and Measures seal 9 Rubber bung 5 4 4 Removing the weighplate and cross The weigh plate rests on the four rubber feet on the cross 1 Remove the rubber seal to gain access to the two cap head screws in the centre of the Cross 2 Remove the two cap head screws retaining the cross and lift off the cross 5 4 2 Removing the top cover and printer door 1 Remove the five rubber bungs and the screws from the top of the cover and the retaining screw in the printer housing 2 Remove the Weights and Measures seal and the screw beneath the seal Note Once this seal has been broken or removed certain procedures such as calibration or load cell replacement may require the scale to be re verified You should ensure that all procedures comply with local national weights and measures requirements 3 Carefully lift off the top cover IM series Service Instructions 55 Service procedures 5 5 Customer display assemblies 5 5 Customer display assemblies 5 5 1 IM100 Figure 5 3 Removing the customer display Service notes 1 Remove weigh plat
33. ce The following warning may be applicable to your machine WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures IM series Service Instructions 7 Safety and Warnings 1 4 Warnings 8 IM series Service Instructions Installation IM300 and IM500 models have additional installation instructions You should read the relevant instructions before installing those models CAUTION IM300 and IM500 models should not be installed by one person alone Contents 2 1 Installation page 10 2 2 Cable management page 11 2 3 Self service keyboards IM300 page 12 IM series Service Instructions Installation 2 1 Installation 2 1 Installation 2 1 4 Checklist Kit List Scale S Power supply Documentation CD Quick User Guide Self service keyboard IM300 only Installation Instructions IM300 and 500 only 2 1 2 Location Make sure that the work surface or counter is e strong enough to support the weight of the scale e stable steady and free from draughts and vibrations 2 1 3 Handling Mis handling of the scale can affect the scale s ability to weigh accurately 2 1 4 Levelling 10 IM series Service Instructions 2 2 Cable management Installation 2 2 Cable management
34. d capable of withstanding the existing voltages IM series Service Instructions 1 4 Warnings Safety and Warnings e Alltools used must have insulated handgrips Test probes and jumper leads must be in good condition with adequate insulation Test probes with claw ends and jumper leads must not have insecure parts that may fail during use 1 1 6 Replacing batteries CAUTION Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries according to instructions 1 1 7 Cleaning the machine such as washing soda should not be used especially on the display windows Under no CAUTION Harsh abrasives solvents scouring cleaners and alkaline cleaning solutions A circumstances should you attempt to wipe the inside of the machine The outside of standard products may be wiped down with a clean cloth moistened with water containing a small amount of washing up liquid The outside of products waterproofed to IP65 IP66 and IP67 may be washed down with water containing a small amount of a proprietary detergent Cleaning the print head CAUTION Do not use metallic objects on the print head Only use the recommended print head cleaning kit 1 1 8 Training To avoid the risk of RSI Repetitive Strain Injury it is important to ensure that the machine is placed on a surface which is ergonomically satisfactory to the user It is recommended that frequent breaks are taken during prolonged usage 1 1 9 EMC complian
35. display cable assemblies for the display interface 3 Remove the two screws securing the upper cover and bezel assemblyand remove them from the head 4 Remove the star washer and unclip the display assembly and bezel from the upper cover 5 Remove the two screws securing the display interface assembly to the bezel Note Reverse the procedure to assemble the customer display assembly 58 IM series Service Instructions 5 6 Front module vendor displays Service procedures 5 6 Front module vendor displays 5 6 1 Front module IM100 IM202 IM300 Figure 5 6 Removing the front cover and display interface Service notes Removal of the front cover allows access to the vendor display and keyboard 1 Disconnect the following cables from the main board Front and rear display cable assemblies Power input power assembly Earthing strap Load cell cable assembly USB cable assembly Printer assembly cables 2 Carefully free the main board assembly from the two retaining clips and lift it clear 3 Remove the two screws retaining the front module IM series Service Instructions 59 Service procedures 5 6 Front module vendor displays 4 Unclip the front module and slide it forward until it is clear of the base moulding Note It may not be necessary to completely remove the main board before removing the front module Disconnect the earth strap and the USB cable assembly from the main board then stand the main board up to
36. dry Lane Smethwick West Midlands England B67 9DF Tel 44 0 870 903 2000 Email info averyberkel com www averyberkel com Avery Berkel
37. e For networks using DHCP a unique text identifier may be programmed for each scale on the network Gateway IP address A gateway can be used to bridge between 2 devices with different network addresses The gateway will have a network address the same as the scale s and will re route communications as required IM series Service Instructions 97 Networking 9 4 Network setup Network ID A number 0 99 which is used to assign a scale to a particular group See Scale groups Network ID on page 93 Host port number The host port number should only be changed if there is a conflict between the scale and some other piece of equipment All machines in the same network must have the same base port number Ping IP Address Used to test communications between the scale and another known IP address Data clone Clones data from this scale to another within the same group See Data clone on page 37 9 4 4 Removing a scale A scale can be removed from the network using the following option Manager mode Communication Machine ID In brief To remove a client scale from the network e Gotothe client to be removed and set the machine ID to 0 This will remove the client from the network and also inform the server of the change To remove a scale that is already off line fault reported at the server 1 Go to the server and view the network map 2 Press to accept the map 3 Press Yes to save the change and cle
38. e cross and top cover see Weighplate cross and top cover on pages 54 and 55 2 Disconnect the rear display cable assembly 3 Lift the customer display assembly clear of the base cover 56 IM series Service Instructions 5 5 Customer display assemblies Service procedures 5 5 2 1M300 keyboard assembly EN 3 SA Ml Figure 5 4 Disassembling the self service keyboard Service notes The spacers 1 are an essential part of the assembly and must be replaced when re assembling the unit The connection between the keyboard loom and keyboard tail must be sealed with adhesive tape 1 Remove the four screws retaining the rear cover support plate 2 Disconnect the keyboard cable assembly from the rear cover support plate 3 Remove the six screws securing the keyboard assembly and keyboard mat to the front cover assembly Note Reverse the procedure to assemble the self service keyboard IM series Service Instructions 57 Service procedures 5 5 Customer display assemblies 5 5 3 IM400 customer display Figure 5 5 Disassembling the customer display Service notes It is not necessary to remove the complete head assembly For easier access you can place the scale upside down on a suitable surface with the column and head assembly hanging down over the edge 1 Remove the two screws securing the lower cover and remove the cover 2 Disconnect the two
39. e pan head retaining screw and the earth straps 3 Disconnect the load cell cable assembly from the main board 4 Remove the four cap head screws retaining the load cell assembly and remove the load cell 66 IM series Service Instructions 5 10 Printer Service procedures 5 10 Printer 5 10 1 Printer assembly Figure 5 13 Removing the printer Service notes 1 Remove the USB support bracket 2 Disconnect the earth strap from the printer 3 Disconnect from the main board the printer optical sensor cable assembly the printer stepper motor cable assembly the printhead interface cable assembly 4 Remove the three screws securing the printer assembly to the base cover IM series Service Instructions 67 Service procedures 5 10 Printer 68 IM series Service Instructions Exploded views This chapter contains exploded views of the main assemblies Full explodes views and part numbers can be found in the IM series Parts List Contents 6 1 M100 models page 70 6 2 IM202 models page 71 6 3 IM300 models page 73 6 4 IM400 models page 74 IM series Service Instructions 69 IM100 models 6 1 Exploded views IM100 models 6 1 Scale body 6 1 1 Monobloc model scale body Figure 6 1 IM series Service Instructions 70 Exploded views IM202 models 6 2 IM202 models 6 2 Scale body 6 2 1 Figure 6 2 Scale body for he
40. ept description not allowed to encroach on the total prices column 7 Condensed format 0 Disabled 1 Enabled 8 Change calculation 0 Disabled 1 Enabled 9 Direct entry prepack 0 Disabled 1 Enabled IM series Service Instructions 29 Service mode 4 5 Configuration Bank 4 10 Net weight 0 Grams 1 oz 6 07 11 USA total price legend 0 Disabled 3 Using net weight per kg 1 Using net weight per 100g 4 By product type 2 Using actual weight Danish 12 Back calculation of unit price 0 1division 20 divisions 13 amp 14 Country 00 UK 21 Australia 01 Spain 22 New Zealand 02 South Africa 23 USA 03 France 24 Ireland 04 Germany 25 UAE 05 Italy 26 Canada 06 Netherlands 27 Malaysia 07 Denmark 28 Zimbabwe 08 Poland 29 Lithuania 09 Czech Republic 30 Estonia 10 Portugal 31 Egypt 11 Finland 32 Mexico 12 Norway 33 Panama 13 Turkey 34 Belgium 14 Greece 35 Switzerland 15 Croatia 36 Austria 16 Hungary 37 Tunisia 17 Sweden 38 Romania 18 Saudi Arabia 39 Bulgaria 19 General Export 40 Russia 20 Indonesia 41 Ukraine 15 Frequent shopper algorithm 0 Compute frequent shopper price from printed 2 Compute frequent shopper price from saving and weight back calculated weight 1 Compute frequent shopper price from back 3 Frequent shopper price scheme 3 calculated weight 16 Not used 30 IM series Service Instructions 4 6 Calibration Service mode 4 6 Calibration 1 Ensure you are in
41. figuration display Software version 7 0 Bank 1 Digit 1 Capacity Not available in restricted access mode 0 Not used 8 15kg x 5g 1 Not used 9 15kg AVR 2 30lb x 0 01 A Not used 3 50lbx0 01 30kg 59 4 6kgx 19 C Not used 5 Not used D 30lb 15kg 6 6kg AVR E T Not used 7 Notused 2 Tare system ree ree Store 1 Free Graduated 5 Free Graduated Stored 2 Free Cumulative Graduated 6 Free Cumulative Graduated Stored 3 Free Cumulative Graduated Proportional 7 Free Cumulative Graduated Proportional Stored 3 Tare display 0 Notare display 2 Separate tare display only 1 Negative weight display 3 Separate tare and negative weight 4 Minimum weight disturbance 0 1 division 2 10 divisions 1 4divisions 3 20 divisions 5 Bleep behind zero over range and balance lost 0 Disabled T Enabled 6 Numeric entry timeout 0 Disabled T Enabled 7 PLU auto recall timeout 24 IM series Service Instructions 4 5 Configuration Service mode Bank 1 0 None 5 Seconds 1 0 6 seconds 6 2 0 seconds 2 1 0 seconds 7 3 0 seconds 3 0 3 seconds 8 4 0 seconds 4 0 4 seconds 9 5 0 seconds 8 Receipt tax printing 0 None 2 tax 1 Totals tax 9 Weight filter type 0 Settling time 0 25 71 2Hz 4 Settling time 0 2s 81 2Hz 1 Settling time 0 55 71 2Hz 5 Settling time 0 55 81 2Hz 2 Settling time 1 0s 71 2Hz 6 Settling time1 0s 81 2Hz 3 Settling time 1 9s 71 2Hz 7 Settling time1 9s 81 2Hz 10 Price
42. full service mode see page 19 Select Calibration from the available options 3 If the site and factory gravity factors differ then you will be prompted to enter the factory gravity factor Refer to the local authority for details Use the left right arrows to set the decimal point 4 Calibrate with zero load Ensure there is no weight on the scale then press ENTER ah Max 15kg Min Avery Berke 24 08 04 11 26 Service Mode 1 618 417 5 Calibrate with full load Place a full load on the weighplate then press ENTER a Be Max 15kg Min Ayery Berke 24 08 04 11 26 Service Mode 9 302 925 Note the last 3 digits will be unstable IM series Service Instructions 31 Service mode 4 7 Site gravity 4 7 Site gravity If the scale has been moved to a different gravity zone enter the site gravity compensation factor Refer to the local authority for details 15 Min 1009 e 59 3 81287 Site Gravity Note This is the gravity factor for the location where the scale is to be used 32 IM series Service Instructions 4 8 Service PIN Service mode 4 8 Service PIN You can change the four digit restricted service access PIN from this menu Only change the PIN if you think that the user knows the service PIN and is tampering with the machine s configuration IM series Service Instructions 33 Service mode 4 9 Alternative currency setup
43. he IP address of the target machine IM Has 15 100 9 5 9 o E 088 000 000 000 A 36 IM series Service Instructions 4 11 Data clone Service mode 4 11 Data clone Data clone allows you to transfer all the data in one machine to another machine or machines on the network The data clone function will copy the following information PLU file Label formats Logos Configuration and keyboard layouts Network ID restrictions Data can be cloned only if both machines are using the same network ID For more information see Scale groups Network ID on page 93 Clone procedure 1 Ensure you are in full service mode see page 19 Select Data Clone from the available options Enter the IP address of the target machine IM Hazi5ka 1009 59 o eoo gi 088 000 000 000 o IM series Service Instructions 37 Service mode 4 12 Label editor menu 4 12 Label editor menu Label Editor Copy 4 Restore List Format Format Format Format The scale has 12 0 11 standard label formats and four 12 15 nutritional label formats This menu allows the label formats to be edited as required Each label can have up to 26 fields on it Note The maximum printable area on a label is 160mm x 60mm 4 12 1 Copy Format Copy format allows you to create an identical copy of an existing label format The c
44. inter Setup Initialise Machine Currency Text Serial Number Config Wizard Number Format Format Format Diagnostic Logs Print Logs Set Log Size Clear All Logs Figure 4 1 Service mode menu structure 18 IM series Service Instructions 4 2 Enter Exit service mode Service mode 4 2 Enter Exit service mode There are two levels of service mode available e Full service access Full access to all service options including calibration e Restricted service access Limited access to certain service options Calibration is not available Note For all service options you will need the programming overlay on the keyboard 4 2 1 Full service access Full service mode allows unrestricted access to the service mode configuration menus To enter full service mode 1 Switch on the scale 2 On the underside of the scale locate the access hole for the service switch 3 Carefully insert a narrow bladed screwdriver until it just touches the service switch Service switch access Figure 4 2 Location of service switch access hole IM series Service Instructions 19 Service mode
45. isplayed list IM series Service Instructions Service mode CAUTION When programming the scale you must ensure that you comply with all relevant standards The example settings given in this book may not be legal for trade Contents 4 1 Service mode overview page 18 4 2 Enter Exit service mode page 19 4 3 Navigating service mode menus page 21 4 4 Diagnostics page 22 4 5 Configuration page 24 4 6 Calibration page 31 4 7 Site gravity page 32 4 8 Service PIN page 33 4 9 Alternative currency setup page 34 4 10 Clone machine page 36 4 11 Data clone page 37 4 12 Label editor menu page 38 4 13 Service setup page 43 4 14 Diagnostic logs page 49 IM series Service Instructions 17 Service mode 4 1 Service mode overview 4 1 Service mode overview Setting the scale into service mode allows you to configure many aspects of the scales functionality Service Mode Diagnostics Configuration Country Config Calibration Site m Service PIN Alt n Clone Data uH Label Editor Service Diagnostic Setup Machine Setup Logs Diagnostics Configuration Country Config Weighing Test Keyboard Test Network Test USB Test Printhead Life Dynamic RAM Static RAM B Test Test ank 3 Bank Bank 1 Bank 2 Calibration Site Gravity Service PIN Alt Cncy Setup Clone Machine Currency Currency Euro Rate Symbol Wizard Data Clone Label Editor Service Setup Edit Restore List Pr
46. n Off switch Cash drawer Power supply Expansion interface Wifi USB scanner 6 Ethernet network connector 7 1 2 Scanner connection The scanner should be connected to the USB port or the extended USB connector underneath the scale Serial setting 9600 Baud No parity 1 stop bit 78 IM series Service Instructions 7 1 External connections Schematics and wiring The scanner must be configured to interpret EAN UPC family barcodes or Code 39 barcodes The type of barcode will depend on the application to be used Refer to the instructions supplied by the scanner manufacturer for details of how to do this 7 1 3 Expansion Interface P11 Function VS 3V3 OV EXP pin 1 SCLK EXP I O pin 2 SDI EXP I O pin 3 SDO EXP I O pin 4 CS bar USB serial USB serial data RESET bar RS232 RXD RS232 TXD RS232 RTS RS232 CTS IM series Service Instructions 79 Schematics and wiring 7 2 Internal connections 7 2 Internal connections 7 2 1 IM100 AWT25 000211 ee Printer head E Opto sensor E Printer stepper motor LLL EEL LL Printer Assembly AWT15 000024 Printer stepper motor E 3 Opto sensor zi Mainboard AWT25 000094 Keyboard Keyboard screen tail lt AWT25 000210 1 AWT25
47. nd termination details refer to the Connecting PC networks book part number 76102 559 9 3 1 Cable lengths The maximum cable length between each machine and the hub is one hundred metres Note It is usual to allow 5m at either end for the patch cable from the scale to the wall socket This allows 90m for the cable run between network wall socket and patch panel If the connections between hubs use 10 base T connections then there should be no more than four hubs in series 94 IM series Service Instructions 9 4 Network setup Networking 9 4 Network setup The network settings are configured from within manager mode To enter manager mode you can 1 Enter service mode see page 19 2 Press the key on the programming overlay or 1 From sales mode press and enter the manager PIn 2 Follow the steps on screen For more detailed information on the manager menu operation see the separate user instructions Set up notes e For DHCP networks set the IP address at each scale to 0 0 0 0 IP addresses will then be allocated by the DHCP server for the network e For new installations using Auto Configure to install machines to a network is a very quick way of getting all the machines working e Where Auto Configure is not suitable you can manually alter each machine s network settings 9 4 1 Auto Configure You can use this function to set up a stand alone network of scales out of the box
48. ng a network dump 1 Connect all the scales to the network hub and switch on 2 Ensure that the network ID at each scale is set 3 At the server scale go to Auto configure and press o The scale that you are using will automatically detect the other scales within the group This machine will become the server and the rest of the machines will be client machines Auto configure can also be used to add a new scale into an existing group When doing this you may need to update thescale s PLU file by performing a network dump 9 4 2 Manual network configuration For each scale you may manually configure the settings described in this section Machine ID Used to set the scale s ID within its group Setting Description Machine ID 0 stand alone scale not networked 1 10 The machine ID within its group of scales Server Client Set the scale to be either a server or a client scale Before setting a client machine to be a server you should e clear all transactions e clear all totals If a server already exists on the network then e server becomes the back up server e an existing back up server will revert to client status 96 IM series Service Instructions 9 4 Network setup Networking e f you change a back up server to be a server the old server becomes the back up Note See Backup server operation on page 100 for more information Network dump For a group of scales
49. nu allows you to perform a number of tests 4 4 1 Weighing test Displayed weight 15ka Min 1009 e 55 Sub divisions zem p s Zero 0 000 Qu Actual weight number of divisions 648 Heighing Test 4 4 2 Keyboard test Select keyboard size Has 15 ka Min 100 9 5 9 N X 65 Standard 84 Large ey neyboar 8 TK Keyboard 1 TK keyboard 1 4 T Keyboard 2 TK keyboard 2 66 Key Keyboard Has 15 Min 100 9 5 9 e Press each key the keyboard turn starting from the top left and working towards the right for each row of keys e Pressthe same key three times to exit test 22 IM series Service Instructions 4 4 Diagnostics Service mode 4 4 3 Network test This tests that the scale s network is working correctly The scale will talk to another device on the network over a number of cycles A successful test indicates that the network configuration is working correctly 4 4 4 USB test This hardware test checks that the USB port is working correctly 4 4 5 Printhead life This is for factory testing purposes only 4 4 6 Dynamic and static RAM and Flash test Checks that the memory is functioning correctly IM series Service Instructions 23 Service mode 4 5 Configuration 4 5 Configuration The configuration tables determine many of the scale s operating parameters Configuration Bank 1 Bank 2 Figure 4 4 Con
50. onnected to a supply outlet with a protective earth contact The electrical supply at the socket outlet must provide over current protection of an appropriate rating Pluggable equipment must be installed near an easily accessible socket outlet Permanently connected equipment must have a readily accessible disconnect device incorporated in the fixed wiring USA If the scale is connected to a 240V supply the receptacle must be protected by a 15 amp circuit breaker 1 1 3 Risk of electric shock To avoid the possibility of electric shock or damage to the machine always switch off the machine and isolate from the power supply before carrying out any routine maintenance Always completely isolate from the power supply before removing the machine cover s performing any routine maintenance cleaning the machine 1 1 4 Safe handling A To avoid the risk of the machine falling where applicable ensure that it is placed securely on a flat and level surface When lifting moving or supporting the machine take its weight into consideration 1 1 5 Additional service precautions When the covers are removed do not apply power to the unit unless specifically instructed to do in this handbook When working on live equipment exercise great care use insulated tools and test equipment and do not work alone When testing or fault finding exercise extreme care Ensure that any test equipment used is in good condition an
51. opy can then be modified using the Edit Format option see below 4 12 2 Edit Format This allows you to edit the label formats At any time you may e Use the List Format function to print the current settings e Use the Test key to print a sample layout Use the List Format function to print the current settings 1 Ensure you are in full service mode see page 19 2 Select Label Editor from the available options 3 Select Edit Format from the available options 4 Enter the number of the label format to be edited e g 5 M 15 100 9 5 9 G Label Format A z 2 5 Use Previous or Next arrows to select the angle of rotation for the text amp graphics on the label IM Mas 15 100 9 5 9 m 38 IM series Service Instructions 4 12 Label editor menu Service mode 6 Enter the number of the field to be edited e g 8 IH 15 Minija e 55 Enter Field A 4 Q 7 Use Previous or Next arrows to select the information that field is to display e g Unit Price m 15 Min 1009 5 9 N 8 Use Previous or Next arrows to select the angle of rotation for the selected field IM a 15 Min 100 9 e 59 8 a Field Rotation 9 Enter the number or letter for the font to be used
52. rency setup 34 4 10 Clone machine 36 4 11 Data clone 37 4 12 Label editor menu 38 4 13 Service setup 43 4 14 Diagnostic logs 49 5 Service procedures 51 5 1 Power up power down 52 5 2 Calibration 52 5 3 Firmware update 53 5 4 Weighplate cross and top cover 54 5 5 Customer display assemblies 56 5 6 Front module vendor displays 59 5 Column mounting 63 5 8 Main board 65 5 9 Loadcell 66 IM series Service Instructions 3 5 10 Printer 6 Exploded views 6 1 1 100 models 6 2 1 202 models 6 3 1 300 models 6 4 1 400 models 7 Schematics and wiring 7 1 External connections 7 2 Internal connections 8 Module information 8 1 Main board 8 2 Display PCB 9 Networking 9 1 Typical networks 9 2 Network protocol 9 3 Wiring terminations 9 4 Network setup 9 5 Network map 9 6 Backup server operation 9 7 Local mode 67 69 70 71 73 74 77 78 80 85 86 88 91 92 94 94 95 99 100 101 IM series Service Instructions Safety and Warnings This chapter contains information about possible hazards and precautions you should take Contents 1 1 Warnings page 6 IM series Service Instructions Safety and Warnings 1 4 Warnings 1 4 Warnings 1 1 1 Installation and service THE EQUIPMENT CONTAINS NO USER SERVICEABLE COMPONENTS Installation and maintenance of the equipment must only be carried out by trained and authorised personnel 1 1 2 Electrical installation The mains lead must be c
53. s and push upwards Repeat with the other access hole 2 Lift the upper cover to remove it 3 Lift out the display interface assembly and disconnect the display cable assembly 4 To remove the lower cover undo the four socket head cap screws securing it to the column IM series Service Instructions 61 Service procedures 5 6 Front module vendor displays Replacing a display interface Take care to replace the display interface in the correct position The customer and vendor displays are not interchangeable as they have different jumper settings 62 IM series Service Instructions 5 7 Column mounting Service procedures 5 7 Column mounting 5 7 1 1M202 400 Figure 5 9 Attaching the column mounted display Service notes It is advisable to remove the display pod from the column before attempting to attach or remove the column from the scale body The display and column assembly is top heavy when separated from the scale body 1 N gt A OO N Remove weigh plate cross and top cover see Weighplate cross and top cover on pages 54 and 55 Push up the column bracket cowl to unclip it from the base cover Remove the socket head cap screw and the earth strap Slide the column support bracket backwards away from the base cover to release it Remove the four socket screws attaching the column support bracket to the column Slide the column bracket cowl off the column When replacing looms thread them
54. server receipts are only stored when live prior to being totalised Consequently the maximum number of receipts stored will be the same as the number of operators using the system at any one time Example server requirements 10 operators on system Up to 100 live transactions at any one time assume equal split between operators Memory requirements would be Num Receipts 7 10 Num Trans per receipt 10 This would also limit the largest receipt on the system to 100 transactions i e 10 x 10 Note If an audit trail is required the number of receipts and transaction stores should be set according to the length of trail required 46 IM series Service Instructions 4 13 Service setup Service mode Settings notes dual servers Linear Circular Buffer The server buffer can be set to either linear or circular Manager Mode Audit Server buff mode Set to linear If totals and or audit trail integrity is vital The number of receipt stores and transaction stores will determine how long trading can continue before an audit full condition is reached Set to circular If the ability to continue trading is more important The number of receipt amp transaction stores will dictate after how long information will start to be overwritten The buffer type is set within manager mode See the separate user guide for more information on circular linear buffers Consolidation of dual servers When communications between
55. splay AWT25 000092 Front Keyboard Display AWT20 000229 AWT25 000212 USB AWT25 000209 E Transducer assembly AWT27 000072 ENEE Printer head a Opto sensor lt a Printer stepper motor fa 4 TETTI AWT25 000216 mw Printer Assembly AWT15 000024 o a d Printer stepper motor ae Opto sensor gt Mainboard AWT25 000094 1 AWT25 000207 Figure 7 6 Main board loadcell displays and keyboard 84 IM series Service Instructions Module information This chapter contains layout and electrical information for PCBs and hardware within the scale Contents 8 1 Main board page 86 8 2 Display PCB page 88 IM series Service Instructions 85 Module information 8 1 Main board 8 1 Main board 8 9 7 6 10 5 11 4 12 3 2 1 16 15 14 13 5 Figure 8 1 AWT25 000094 1 J7 Cash drawer 2 J1 Power supply 3 P15 On Off switch 4 P8 Printer opto sensor 5 J6 J4 Front and rear displays interchangeable 6 P7 Printer stepper motor 7 P6 Print head interface 8 P10 Load cell 9 P
56. t and finish is stored in the system log If you attempt to clear totals or transactions with backup off line a warning message is given If more than one server is set the server that powers up first will be the primary server with the second set to the backup server In the instance of a communications failure between backup and primary servers the backup server will become primary when the cable is reconnected there will be two servers In this instance the first server to detect this will demote the other to backup server The backup server acts as client in terms of clearing totals etc i e the request is sent to the primary server the backup server will also perform the request locally If both servers have failed the client will ask if the user wishes to enter local mode on confirmation all totals and transactions will be cleared from the client local memory The first transaction or total request for each operator on the local machine will display a warning to re enter transactions 100 IM series Service Instructions 9 7 Local mode Networking 9 7 Local mode If a client scale becomes disconnected from the server e g because of a network fault It will operate in local mode A machine operating in local mode will generate and store totals receipts and transactions locally 9 7 1 Local mode recovery When the network is restored the server will recover transaction data from all machines in local mode and
57. the print out 1 light 9 dark default 5 If the print quality is poor check that the print head is clean Poor quality printing can be caused by using inferior quality paper Note For machines with two printers set the print density for the receipt second printer using the Printer 2 menu option Sensor distance This allows the parking position distance to be adjusted mm Default setting is 48 5mm Note You will need to reset the opto sensor distancefollowing a Factory Reset or replacing the main board Label threshold 10 250 Set the sensitivity of the label gap sensor 10 Very sensitive to gaps between labels 250 Not very sensitive to gaps between labels Default value 50 Paper threshold 10 250 Set the sensitivity of the paper sensor 10 7 Very sensitive to presence of paper 250 Not very sensitive to presence of paper Default value 100 IM series Service Instructions 43 Service mode 4 13 Service setup 4 13 2 Initialise M C This allows you to e Restart the machine e Setup the memory allocations The options are Warm restart This is the equivalent of switching off the machine and then switching on Cold Start This will restart the machine and clear all the battery backed RAM This will delete ALL records except Service PIN Sub net mask Label formats and logos Gateway IP address Configuration banks Number of receipts and transactions Euro rate Print density IP address
58. tion For the calibration procedure see Calibration on page 31 52 IM series Service Instructions 5 3 Firmware update Service procedures 5 3 Firmware update The application firmware can be upgraded in one of three ways Ethernet connection to MX050 Connect the scale to a PC and select a uboot file to be programmed into the scale Refer to MX050 Service Instructions for more detail USB memory stick scale service menu You must have a USB memory stick containing the new firmware to be programmed into the scale See Delete firmware section 4 13 2 Note the new firmware must have a fixed filename of appimage uboot this file must be located in the root of the memory stick USB memory stick Service mode switch You must have a USB memory stick containing the new firmware to be programmed into the scale 1 Plug the memory stick into the scale then switch on the scale whilst holding down the service mode switch on the Main board for 3 seconds 2 After 3 seconds you can release the switch and the new firmware will be read from the memory stick and burnt into the scale The process will take approximately 2 minutes to complete Note When the update has been successfully completed the scale will reboot and return to the normal weighing display IM series Service Instructions 53 Service procedures 5 4 Weighplate cross and top cover 5 4 Weighplate cross and top cover Figure 5 2 Exploded view of pl

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