User Manual - Georgia SoftWorks
Contents
1. Server Windows CE has a FTP Server pre installed 2 ActiveSync 2 Connect Start FTP Server Stop FTP Server GSWBrowse Ed Inbox Internet Explorer Media Player gt Settings amp Help Run dE Odyssey Client BY Microsoft WordPad lt H Remote Desktop y Suspend Transcriber 7 Windows Explorer To start the FTP Server go to Windows Flag gt Programs gt Communication www georgiasoftworks com Windows Mobile Install the Mocha FTP Server Today ActiveSync File Explorer GSW Telnet and 55 2 Internet Explorer 7 Word Mobile Notes BI Media Mocha ftp server PowerPoint Mobile ttcupdate Programs Settings s m Contacts Use ActiveSync to install the Mocha FTP Server included in the RCMDMS download After install start FTP Server by going to Windows Flag gt Moca ftp server An FTP Server is required to be running on the device If you do not already have an FTP server in stalled GSW has provided the demo version of Mochasoft FTP Server Mochasoft 15 not affiliated with Georgia SoftWorks To purchase Mocha FTP Server visit www mochasoft dk Simply click the Capture Image button EE to place the image in its own tab 2 Continue clicking Capture Image but o Connection Session Security _ gt ton to capture additional images The M tabs will auto name themselves in con Port 2 R User d2. Configure GSW MonView Groups Grouping devices together is a convenient feature that saves devices and their settings in easy to navigate Device Groups Mobile devices can reside in more than one Device Group To create group Click NEW You are prompted for the new group name Type in the name of the group being created Click Submit Repeat steps 1 2 to add additional groups To select a group use the drop down box This will display the mobile devices in the Available De vices list Clone a group by selecting the group and clicking Clone This is a convenient tool to quickly create groups from existing groups that have already been created To Rename a group simply select the group and click Rename type a new name and Click Submit Delete a group by selecting the group and clicking the Delete button Please Confirm x The Delete operation is irreversible Are you sure you want to delete the Acme London configuration Deleting Device Group must be confirmed before deletion can takes place www georgiasoftworks com Device Groups Acme London v New Clone Rename Delete Select configuration name Configuration A Select configuration name Configuration Copy of Acme Indial Submit Cancel Complete the GSW Mobile Device Monitoring Suite Installation Guide before continuing Configure GSW MonView Devices Quick and easy setup of devices to
3. Default rdp D desktop ini D Orawingl jpg D Drawngl vsd D EBlastMDMS docx D FW MDMS htm D GSW Logoz copy jpg D GSW Logoz psd D gsw site htm h headerV8 swf D iStock 000006478006lllustra zip 1 object selected 40 79 KB 0 07 09 2009 0 04 29 2009 0 05 08 2009 05 06 2009 04 07 2009 04 07 2009 04 15 2009 04 07 2009 05 06 2009 0 07 23 2009 07 09 2009 0 05 07 2009 0 04 09 2009 04 13 2009 397 06 15 2009 06 15 2009 764 07 10 2009 2 04 07 2009 127894 04 15 2009 323072 04 15 2009 04 29 2009 04 29 2009 07 23 2009 05 08 2009 06 25 2009 7 02 28 2007 05 07 2009 415 pm 1 03 pm 937 am 2 44 pm 1 54 pen 1 54 11 33 am 1 54 pm 1 51 11 05 am 415pm 9 32 10 48 am 1 59 251 pm 2 58 pm 2 20 pm 1 54 12 30 pm 12 31 1 05 pm 1 03 230 1251 4 44 640 5 09 pm ftp 10 0 0 254 Name a CJ AppData Application Data a Im 22009090060 Contacts Cookies Desktop C Documents Downlosds 4 9 objects 1944497489 Hostname 10 0 0 254 Port 21 Protocol Listing command Login Password Current state Connected to server idle e Right click in workstation window left side then select view to change folder and file displays e Transfer files from workstation to mobile device and mobile device to workstation e FTP configurations are preset and do not need to be changed under normal circumstances
4. as described below special launch instructions for FireFox http www geotoiasoftworks com downloads eswmdms quick install htm Install MonDriver on Device Using Windows Mobile De vice Manager or ActiveSync connect the device to the workstation on which the MonDriver file resides 2 Choose the appropriate ex ecutable file for your device 3 Double Click on the appropriate GSW MonDrivers Self extracting files from device Windows CE 4 2 5 0 5 GSWLXE EXE 1 item GSWMPT exe PSION TEKLOGIX MonDriver setup file that is lo cated on the workstation 4 Follow the install instructions on the work station GSWMONWM exe ALL Manufacturers Install MonView on Workstation Extract the zipped files into a folder on the workstation you will use to host the GSW View The GSW MonView and devices must be in the same network 2 To use IE6 IE7 and IE8 Double Click on the MonView htm file to open the monitoring file on the workstation Assumes IE is your default browser 8 3 To use FireFox Open the browser enter the URL as file 127 0 0 1 C path to file GSWMon htm Must us loopback IP in URL Double Clicking MonView htm to open FireFox will not work www georgiasoftworks com The mobile device must be configured before the device can be registered See page 5 for configuration instructions Configure mobile d
5. 3 Requesting License for Mobile Devices 3 License for Mobile Devices 3 Setup and Configuration ccce 4 Quick Setup 4 Configure MonView Groups 4 Configure MonView Devices 5 UI ONU SE NU ______________ 5 Remote Control Shadowing 5 Monitoring 5 File Transfer 6 FTP Server 6 Capture Image 7 Enable Device Status Graph 7 Using the Device Status Graph 7 Settings Tab 8 Current Device Status Tab 9 VIEW ee ee ea see 10 Technical UPPOO Supported ProTON S Typographical Conventions Button Name refers to Buttons Georgia SoftWorks 17 Hwy 9 South Name refers to Tabs Drop Down list Radio Buttons Dawsonville GA 30534 Tel 706 265 1018 Function Key refers to Function Keys www georgiasoftworks com PP www georgiasoftworks com GSWMDMS Files GSWMDMS zip This zip file contains three folders MonView MonDriver and Doc The contents of the GSWMDMS zip should be extracted onto the workstation to the folder of your choice Please make sure the option Use folder names if available is checked for unzipping e MonDriver folder contains self extracting setup programs needed to install MonDriver from your workstation to mobile devices The MonView folder contains the application files that run on the workstation to view the devices To run MonView on your workstation launch GSWMon htm
6. EF S3CF4AF6F6A11D7A24D77002FFB5680AF57D4C2171346 registration georgiasoftworks com or fax to 706 265 1020 License for Mobile Devices There is one file license xml that contains the license information for all of the mobile devices on the network The license xml which contains the serial number s will be created by Georgia Soft Works with the Product ID information provided through the reg istration process Georgia SoftWorks will e mail the license xml file to the address submitted license xml Once you have received the file place it in the following path folder path to MDMS folder MDMS MonView The license xml file is the single license file to maintain The license xml needs to be placed in the same folder where the MonView htm file will be launched H www georgiasoftworks com Quick Startup and Configuration Mobile Device Setup Once the appropriate GSW MonDriver has been installed on the device there is no other configura tion to be performed on the device Workstation Setup Unzip the GSW Mobile Device Monitoring Suite archive to a folder Open the MonView htm file A device named Devl will already exist Add the IP address of the device you want to monitor by double clicking in the box below the 2 3 heading Device IP of the default device Devl Click the 7 icon for remote control and the icon for monitoring the mobile device
7. Mobile Device Monitoring Suite www georgiasoftworks com 706 265 1018 Z Devetopment GSWMDMS MonView MonView 25 htm 41 Georgia Softworks Mobile Device Monitoring Suite Device view File transfers ms Internet Remote Explorer Desktop Documents devices Device parameters over time Dence Name y Deuce IP MonDrwer Version 10 0 0 254 Shipping 10 0 0 253 2 05 0016 at armen UP I OA ut P m P Rect 4 1000252 2100001 Shipping2 10 0 0 251 2 05 0016 Shipping3 1000250 210 0001 New Delete Ge Local intranet Protected Mode On WE 57 Rado Config ISWErowse Utility Documents _ 009 0000 LIEF ro User Manual Georgia SoftWorks GSW Remote Control Mobile Device Monitoring Suite Copyright 1997 2009 Georgia SoftWorks All Rights Reserved Public Square 17 Hwy 9 South PO Box 729 Dawsonville Georgia 30534 Telephone 706 265 1018 Fax 706 265 1020 http www georelasoftworks com Copyright Georgia SoftWorks 1997 2009 All Rights Reserved User s Manual Version 3 01 Aug 1 2009 Adobe Adobe Flash Mochasoft Microsoft Windows Windows Pocket PC Windows Mobile Windows XP Windows 2000 Windows 2003 Windows 2008 Windows VISTA Windows NT Windows 98 Windows 95 Mozilla FireFox Windows Internet Explorer 6 7 8 are trademarks of Microsoft Corporation LXE Intermec Psion Teklogix Symbol VMware a
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9. be monitored With in place cell editing just double click in the cell that needs to be configured Add Device Device will be added to selected Device Group Click New to add a row to the Available Devices table Available devices 2 To edit Device Name Device IP double Device Name M S Device IP MonDriver Version fe click in the input cell enter data Click HICE Save Recieving Dept ig 1000252 2100002 3 Highlight the device by single clicking in Shipping Dept 1000254 2100002 the line Active device line is blue m Click ggg to shadow device _ Delete Click to monitor device Click the same icon to discontinue monitoring or shadowing Click Delete to permanently remove device from Device Group List selected Remote Control Shadowing take control of the device desktop with workstation s keyboard mouse and monitor doing so configuring settings running programs and rebooting on the mobile device are fast and done through a minimal over head to the network TCP IP connection Monitoring View any mobile device without the worry of compromising the work flow with any accidental remote control f Georgia SoftWorks Mc N RC 5 owin z Deveiopment GSWMDMS MonView Mon Vsew 25 htm 41 48 Georgia SoftWorks Mobile Device Monitoring Suite Device view File transfers Color shadowing icon shows an 1 Y active Remot
10. e My Device Internet Remote Explorer Desktop Control process Grey shadowing icon shows an inactive Remote Control process Monitoring Color Monitoring Groups Acme London Device Name M 5 Deuce IP MonDrever Version icon shows an e oe sse See B 205 0016 The selected device active Monitoring mmm QU 205001 Rec2 is shown in blue Control process UR 1000252 2 10 0001 Shipping 10 0 0251 2050016 Shipping3 i 1000250 2100001 Grey Monitoring icon shows an inactive Monitoring Control process Only one device can be RC Shadowed Monitored at a time in the browser tab www georgiasoftworks com File Transfer MonView View Devices Regstradim E Device Start the FTP server the mobile device 2 Click File Transfer tab 3 Enter IP Address of mobile device the workstation is to interact with in the Hostname 4 Click Connect 5 Select files to be trans ferred 6 Click the appropriate di rectional arrow button C Users brian Documents Name Size Modificati Modificati CJAnm Gifs MOMS files CiStock_000006473006lllustra Data Sources CJMy Music My Pictures C3My Shapes My Videos CJMy Web Sites J New Folder CjnewSitePDS CJNovaBACKUP CJUpdater5 o AcceptableFoodsPhasel 0818 pdf D bullet png o bullet psd D
11. e help us to keep our cost down Gather all relevant system information Write your question down This not only helps us but also helps you in articulating the question If the question is not an emergency please use e mail at support georgiasoftworks com We try to respond within 24 hours Please use the email support tips described below when emailing support Or Call 706 265 1018 EST M F 9 00 a m to 5 00 p m Specifications RcMDMS Server Operating System Platforms 2000 XP 2003 Vista 2008 Linux Ubuntu RcMDMS Server Web Browser Windows Internet Explorer 6 FireFox 2 RcMDMS Mobile Client Operating System Platforms Windows CE 4 2 5 0 6 0 Windows Mobile 5 Windows Mobile 6 www georgiasoftworks com
12. e memory properties Network Adapter s Info ODIMPRISMA02_1 adapterMAC 00 60 83 00 86 10 0 0 254 RSSI 52dBm SSID linksys2 www georgiasoftworks com 01 WO SAJOMIJOSTISIOSS MMM peJe3ue S9SS9JPPB d PUL seuueu UR os V e i e USSOYI au UI SIJADP JO 351 993 SMOUS 3ST 92IA9 G DIA P JU SUIMOUS SI 3e 92I 9p YA au e4nyde 22115 5 m jo 395 5143 uonezi nn Nd uo SWAN snipe Aje iueuAG 58 3396 05 9001 5 HO PON p2p3304g JO 2 SANO IS 151 SUIBUDA SODIA ep jo sdnous euonippe ppy 5 Iv 6002 2007 SHOMYOS 861039 9 yBUAdoD ameg eiejeg 2 y NX 0 M N SI SDADP V S U99q SLY JU 993 puo JO ui oq UOD 2215 uet Jo dnous e se i ap MIU PPW suo33ng uon y e i 9g 5103 ui sAeids p paJo3iuouu Sureq SI Jey SIMP dU Jo 94 V M9IA DAIA 95 2 Sulseydund 993 19351391 03 pasn SI q L uonea3sidoy 93IA9p 9 rqouu e 993 jo SUIMDIA PUL 043u02 930Uu9J 2000 0L c U
13. evices in the RcMDMS MonView web browser Connect mobile devices that are to be registered to network 3 Click Registration tab Click Query devices button This will gather Product ID information from the devices on the network and display the information at the bottom of the window Fill out information boxes If connected to the internet click Submit registration data to GSW e confirmation page will display and a copy of the license request will be sent to the e mail submitted If not connected to the internet Fill out the MDMS Registration txt file located in the Docs folder Copy and paste the information queried lo cated at the bottom of the Registra tion Tab into the 5 Registration txt file E mail this file to View Devices Registration Complete Customer Registration Information Prior to Submitting Data to GSW Fields in Red are Required Mr 9 Ms John Smith C john smith acme com The serial numbers for this registration request will be sent to this email address as well as a copy ofthe request Name Company Address 1 Address 2 City State Province Country Telephone Purchased From GSW reseller name etc Invoice Number Comments 7 24 2009 3 56 12 PM 00 0B 6B AB 4C 95 3CF4AF6F6A11D7A24D77012AFB5479D557D4C2171346 7 24 2009 3 56 12 PM 00 60 B3 00 EF 86 3CF4AF6F6A11D7A24D77012A23FFDAC657D4C2171346 7 24 2009 3 56 13 PM 00 0B 6B AS B5
14. n observe the work flow of a multitude of mobile de vices File Transfer Use the RCMDMS web browser interface to transfer files between the mobile device and the workstation Remote Control Shadowing With the RCShadowing feature you can take control of the device with a workstation s keyboard and mouse and monitor By doing so configuring settings running programs and reboot ing on the mobile device are done fast and with minimal overhead to the network TCP IP connection Monitoring With this feature the Administrator can view any mobile device without the worry of compromis ing the work flow with any accidental remote control When administrative assistance or configuration is needed on a mobile device RcMDMS provides a steady and reliable remote control connection to the device allow ing the Administrator to troubleshoot and remedy the issue from the convenience of his her workstation Supported Platforms Mobile Device e Windows Mobile 5 6 e Windows CE 4 2 5 0 6 0 Workstation OS e 2000 XP 2003 Vista 2008 Linux Ubuntu Workstation Browser e Windows Internet Explorer 6 FireFox 2 Workstation Browser Add ons e Adobe Flash needed for certain graphics e FTP Server needed for file transfer www georgiasoftworks com Content lero 2 GSWMDMS Files 2 Install MonDriver on Device 2 Install MonView on Workstation 2 Registration and aaa
15. o Flash Player Settings Manager to allow Device Status Graph to function on this workstation Click Edit Locations drop down box and choose Add Location Select Browse for Folder locate the MonView folder Always trust files in these locations Edit locations O zDevelopmentiGSWMDMS and click OK Once your settings look similar to the graphic to the left you can exit the browser window 7 You can now refresh F5 MonView browser win dow that is displaying the Device Status Graphs www georgiasoftworks com 7 O E Always ask Always allow Om Always deny Using the Device Status Graph Monitoring Device Status of four key indicators are displayed in real time through a flowing line graph The indicators shown are CPU Usage Battery Status Memory Usage and Wi Fi Signal Strength Additional aspects of each indicator is shown in the Current Device Status Tab in a more detailed format Device groups Current device status Device Status Graphs Session statistics Settings Device parameters over time AREMAN I K i CPU Load Memory Load Battery Charge RF Signal Strength Select parameters to track CPU Load Memory Load Battery Charge RF Signal Strength e Display shows the last 15 minutes of history e Color coded lines help differentiate indicators e Click on category button to stop or start monitoring history of that specific indicator Device groups Curren
16. ou secutive numbers you can capture nu Dese Fr merous images in rapid succession be Doman fore saving the images sili BETA s a sins stins sure 8 2 My Device Remote GSWBrowse Desktop Capture Image Click on the Still image tab to view Right Click on image to save My GSW Teret Click Remove Still button to discard image Documents and SSH2 TENAR Click Device View to return to the active mobile device ur Remove Still Enable Device Status Graph In order for the Device Status Graph to display click the Device Status Graph tab The Flash Manager must allow access to the MonView folder Device groups Current device status Session statistics Settings Click the Device Status Graphic Device parameters over time tab 2 Click on the link Flash Player Settings Manager 3 Click Always allow green check mark Adobe Flash Player Seti ngs Manager CPU Load Memory Load Battery Charge RF Signal Strength elect parameters to track CPU Load Memory Load Battery Charge RF Signal Strength Global Security Settings Some websites may access information from other sites using an older system of security This is Usually harmless but it is possible that some sites could obtain unauthori ed information using the older system When a website attempts to use the sider system to access information Link t
17. re trademarks of their respective compa nies THIS PROGRAM IS PROVIDED AS IS WITHOUT WARRANTY OF KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PAR TICULAR PURPOSE LICENSOR MAKES NO WARRANTIES OR REPRESENTATIONS EXPRESS OR IMPLIED ORAL OR WRITTEN REGARDING THE PROGRAM OR DOCUMEN TATION AND HEREBY EXPRESSLY DISCLAIMS ALL OTHER EXPRESS OR IM PLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE LICENSOR DOES NOT WARRANT THE PROGRAM WILL MEET YOUR REQUIREMENTS OR THAT IT S OPERATION WILL BE UN INTERRUPTED OR ERROR FREE IN NO EVENT WILL GEORGIA SOFTWORKS BE LIABLE TO YOU FOR ANY DAMAGES INCLUDING ANY LOST PROFITS LOST SAVINGS OR OTHER INCI DENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR IN ABILITY TO USE SUCH PROGRAMS COPYING WHILE YOU ARE PERMITTED TO MAKE BACKUP COPIES OF THE SOFTWARE FOR YOU OWN USE AND PROTECTION YOU ARE NOT PERMITTED TO MAKE COPIES FOR THE USE OF ANYONE ELSE LICENSE YOU ARE LICENSED FOR A SPECIFIC NUMBER OF INDIVIDUAL MOBILE DE VICES THE NUMBER IS SPECIFIED IN YOUR PURCHASE AGREEMENT ANY ATTEMPT TO INCREASE THE NUMBER OF SIMULTANEOUS OR CONCUR RENT CONNECTIONS EITHER INTENTIONAL OR UNINTENTIONAL IS IN VIOLATION OF THIS AGREEMENT www georgiasoftworks com Remote Control MDMS allows Administrator to be in several places at once Without leaving your office you ca
18. t device status Device Status Graphs Session statistics Settings Device parameters over time Only Indicator buttons that are grayed out are graphed and history is displayed Battery Charge RF Signal Strength Select parameters to track Memory Load Battery Charge RF Signal Strength www georgiasoftworks com 8 Device groups Current device status Device Status Graphs Session statistics IntelliControl dynamically adjusts GSW MDMS based on Device CPU utilization Do not exceed 60 of CPU utilization Adaptive algorithm controls frequency intensity of GSW MDMS data accumulation to ensure device CPU utilization does not exceed configured limit Save Settings Dynamically adjust the amount of CPU that RcMDMS is allowed to use on the mobile device Use the sliding scale to set CPU utilization between 30 minimum and a 60 maximum 2 Click Save Settings before exiting tab Current Device Status Tab Device groups Current device status Device Status Graphs Session statistics Settings Shipping Dept 10 0 0 254 Processor Info Processor utilization More processor properties The Current Device Status Tab shows in detail and in real time status of CPU Battery Memory and Network readings and status Battery Info More battery properties Click on the more property links to explore each indicator in Memory Info more detail Memory load Mor
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