TV Ears Professional User Manual
Contents
1. Depending on usage TV Ears Tips will become dirty and frayed Replace TV Ears Tips if they are soiled or show signs of wear Do not re attach or reuse ear tips after they have become detached For safety purposes we recommend replacing TV Ears Tips every 30 60 days 1 Usethetop portion of the TV Ears Tips package to remove the ear tip from the headset Place the ear tip into the triangular cutout of the package 2 Slide the ear tip to a corner and gently pull the ear tip off The black snap tip adapter should remain on the headset If a white o ring remains on the tip of the snap tip adapter remove it before attempting to install a new ear tip 3 Openthe package of ear tips and place it on a level surface 4 Place the pointed end of the snap tip adapter into the center hole of the new ear tip and push down until you feel the new ear tip snap on the snap tip adapter 5 Gently pull the headset away from the tray The ear tips should now be installed Replacing the foam TV Ear Tips with the Silicone Ear Tips Note Depending on usage silicone ear tips will become discolored and dirty with use For cleanliness wash the silicone ear tips with mild soap and warm water every 30 days We recommend replacing silicone ear tips every 6 months or as needed 1 If you have the foam TV Ears Tips installed on your headset and are replacing them with the silicone ear tips remove the black snap tips adapters To remove the snap tip adapters you will need2. digital audio out port The transmitter is plugged into a working power outlet The audio cord is plugged into the audio port of the transmitter The audio cord is plugged into the ports on the TV and transmitter completely The infrared lights of the transmitter are facing the headset and are illuminated The transmitter is 3 5 feet off the ground Battery may need replacement if older than 1 2 years depending on usage TV Ears has more than one model Be sure that the headset model matches the transmitter model For example you must use a Professional headset with a Professional transmitter Cover all large windows The lights on front of transmitter do not light up infrared diodes are difficult to see in day light Cup your hand over the lights and see if 5 infrared lights are glowing red AC power adapter is completely plugged into the power outlet and 12V port on back of the transmitter The charging light does not come on when headset is in the cradle Note The light will be green if the headset is in the front charging cradle and red if the headset is in the back charging cradle If there are two headsets in the charging cradles the light will be amber Remove and replace headset to realign in the charging cradle Use your fingertips to gently rock the headset right to left making sure the headset is sitting properly in the charging cradle AC power adapter is completely plugged into the power outl
3. from date of purchase For a period of 1 Year from the date of purchase TV Ears warranties this product against defects in material and workmanship The TV Ears headset transmitter and all parts excluding the disposable TV Ears Tips are under warranty and will be replaced or repaired at no charge to the owner The proof of purchase POP is required at the time of return Repairs or alterations performed by non authorized TV Ears representatives will void the warranty and may damage the equipment This warranty is provided at the discretion of TV Ears Inc and does not cover cosmetic damage or damage due to acts of nature accident misuse abuse negligence commercial use or modification of or to any part of the product Returns amp Repairs TV Ears provides repair service for the life of the product A minimal fee may be applied Proof of purchase is required for claims within the warranty period TV Ears Declaration All content marks and brand logos are property of TV EARS Inc TV EARS Inc reserves the right to change product content and product specifications without notice CE Declaration of Conformity TV Ears is in compliance with the essential safety requirements and other relevant provisions of Standard IEC 60065 2001 Ammd 1 2005 EN 60065 2002 and Directive 2004 108 EC 2006 95 EC 89 336 EEC 92 31 EC 93 68 EEC Before putting the device into operation please observe the respective country specific regulation
4. in a pack of 10 individual ear tips For cleanliness wash the silicone ear tips with mild soap and warm water every 30 days We recommend replacing silicone ear tips every 6 months or as needed TV Ears Replacement Battery TV Ears batteries are designed to last 1 2 years depending on usage Only use proprietary batteries purchased from TV Ears Be sure to purchase the same model battery as the headset you own Alternate Installation Kit This kit includes a power microphone extender cord and headphone jack adapter This kit can be used if you cannot access analog RCA audio out ports or if there is no analog RCA audio out ports on your television satellite box or cable box ltems can be purchased online by telephone or purchased by visiting an Authorized TV Ears dealer Online www tvears com Call Customer Service e US Corporate Office Toll Free 1 888 883 3277 Monday Friday 7 00AM 4 00PM PST e Visit a local Authorized TV Ears Dealer To find a TV Ears dealer near you go to the TV Ears website at www tvearscom Please call the dealer to confirm the desired item is in stock Frequently Asked Questions FAQ s 1 How do TV Ears work TV Ears has 5 infrared lights on the front of the transmitter which sends an infrared signal to the receiver in the front of the headset 2 Why is the sound so clear TV Ears Voice Clarification Circuitry takes the sound of the television and enhances the speech frequencies above the backgr
5. something with a flat edge such as a butter knife or a spoon 2 Place your flat object in the gap between the snap tip adapter and the headset Gently force the snap tip adapter off the headset 3 Once the foam ear tips and snap tip adapters are removed from the headset place each silicone ear tip directly onto the tip of the headset where the snap tip adapter was initially located The ear tip shoudl now be installed Replacing the Silicone Ear Tips with foam TV Ears Tips Heed all above warnings and notes about foam TV Ears Tips and Silicone Ear Tips 1 If you are already using silicone ear tips remove them prior to installing the foam TV Ears Tips They will easily pull off the headset 2 Install the snap tip adapters by gently twisting them onto the ends of the headset 3 Open the package of ear tips and place it on a level surface 4 Place the pointed end of the snap tip adapter into the center hole of the new ear tip and push down until you feel the new ear tip snap on the snap tip adapter see diagram above 5 Gently pull the headset away from the tray The ear tip should now be installed Replacing the Battery Batteries will last between 1 2 years depending on usage If you notice reduced sound and range it may be time to replace the battery Only use proprietary batteries purchased from TV Ears Be sure to purchase the same model battery as the headset you own To replace the batteries you will need e New faceplate with TV
6. the DVD player or VCR gt O 4 The single end of the audio cord should already be 14 plugged into the audio port labeled Audio on the 16 back of the TV Ears transmitter If the audio cord is not plugged into the transmitter plug it in now When installed this way you must turn off whichever device is not in use Turn off the cable satellite box when watching a DVD or video Turn off the DVD VCR player TV when watching TV AUDIC OUT Alternate Installation Kit This kit comes with your Professional System Use this kit if audio out ports are not available or not present Option 1 Power Microphone 1 Plug the power microphone into the female end of the extender cord 2 Plug the male end of the extender cord into the port labeled DVD Audio Don the back of the transmitter AUDIO OUT 3 Remove the protective cover from the Velcro on the power microphone Stick the power microphone to the television speaker SATELLITE The TV volume must be on for the power microphone to gt work The TV volume cannot be muted when using the power microphone Option 2 Headphone Jack Adapter 1 Plug the single end of the audio cord into the port labeled Audio on the back of the transmitter 2 Plugeitherthe red or black plug of the dual end of the audio cord into the female end of the headphone jack adapter 3 Plug the headphone jack adapter into the headphone jack of your TV This method of installation often cuts volum
7. 3 Plugthe AC adapter into a standard electrical outlet or surge gt gt gt gt gt gt gt gt gt gt 5 protector Note The stack will not operate properly if unplugged from an electrical source and must remain plugged in to charge the headset and transmit the infrared signal LNV Step 3 Charging the Headset Each headset comes pre charged with enough battery power for 10 minutes of use The headset will last up to 10 hours on a full charge depending on volume level A fully exhausted battery will take between 8 10 hours to charge completely The automatic 1 hour Quick Charge feature will rapidly charge a partially drained battery sufficiently for typical use 2 4 hours Turn the headset volume knob Oro the off position Place the headset in the transmitter charging cradle racing forward 3 Check to see that the charging light 9 illuminates It will glow green if the headset is placed in the front charging cradle of the transmitter and it will glow red if placed in the rear charging cradle of the transmitter It will glow amber if one headset is placed in each cradle N TV Ears recommends storing the headset in the charging cradle of the transmitter when not in use to avoid damaging the headset The headset cannot be over charged If returned to the charging cradle of the transmitter the headset will always be easy to find and ready for use Using the System Step 1 Using the Headset 1 Remove the headset from t
8. Ears batteries installed can be purchased from TV Ears representatives e TV Ears headset Small 1 Phillips head screwdriver Replacement Instructions If you are uncomfortable or have trouble replacing the battery yourself contact your local TV Ears customer service 1 Turn the headset OFF 2 Place the headset on a level surface front side down 3 Using the small 1 Phillips head screwdriver remove the two screws on the back of the headset next to each bow arm Turn the headset over and remove the faceplate with the TV Ears logo Place the new faceplate with batteries on the headset and turn over Using the same screwdriver gently put the screws in place and attach the new faceplate Place the headset on the transmitter charging cradle and allow your TV Ears to charge for at least 1 hour Note The supplied rechargeable batteries can be recycled In order to protect the environment only dispose of exhausted rechargeable batteries at a recycling facility Do not dispose of batteries in trash ane N Replacing the batteries in the Voice Cord battery pack 1 Unscrew the screw on the back of the voice cord battery pack just above the clip 2 Following the direction of the arrows just below the clip on the back of the pack slide the back cover off Remove and replace the one AA battery Replace the back cover by sliding it back on Replace the screw Properly dispose of the used batteries at a recycle facility ou Repai
9. Volume Control Tone Control 3 TV Ears Tips w Snap Tip adapters attached 0 Faceplate w battery attached 6 Audio In port O Audio Out port Q Balance Control Installation Guide 14 Professional Transmitter and Power Stacker stack combo 15 AC adapter power supply 16 Audio Cord D Power Stacker Cord 1 Voice Cord 1 Battery pack 1 Power Microphone 1 Extender Cord 1 Alternate Installation Kit 1 Power Microphone 1 Headphone jack adapter 1 Extender Cord 1 Balance Tool Professional Transmitter O Infrared Diodes O Charging Indicator Light D Charging Cradles 11 Audio Port 12 12V port 13 EXT port Power Stacker Infrared Diodes Audio Port 12V Port EXT Port Diagram ume on ali 95kHz Front P Back 9 PROFE NAL AUTO Audio O Ext 12V 18 20 NAT 8 OO O 0 O O 0 0 0 0 E ee SS e O Diagram III Installation Instructions Your new Professional System should come with all necessary cords pre plugged into the transmitter and power stacker Do not unplug any cords If the cords come unplugged the following instructions include directions to re plug in the cords Before you start The transmitter and power stacker should already be stacked If they are not place the transmitter on top of the power stacker This stacked combination will be called the stack throughout the instructions Step 1 Plug in the Aud
10. be exposed to dripping or splashing liquids Do not place objects filled with liquid such as vases on or near the TV Ears product Warning Keep batteries out of reach of children Discard the battery faceplate leave batteries installed in faceplate appropriately and carefully If swallowed call US The National Button Battery Ingestion Hotline 202 625 3333 Warning The magnetic field emitted by the TV Ears ear tip speakers is minimal When used as indicated TV Ears headsets should not cause magnetic interference with pacemakers or internal defibrillators The magnetic field strength of the speakers is less than 1 Gauss when within1 inch 3 cm of the pacemaker or internal defibrillator It is recommended that the user keep the ear tips at least an inch away from any pacemaker or internal defibrillator We have not had any customers indicate a problem using TV Ears in the presence of a pacemaker or internal defibrillator We recommend not placing the ear tip ends of the headsets where the speakers are on your chest or directly in the vicinity of a pacemaker or defibrillator If you have concerns we recommend you contact your physician Included in Box 2 Professional Headsets 1 Professional Transmitter 1 Power Stacker Transmitter 1 Power Stacker Cord 1 Faceplate with battery attached 1 AC adapter system may come with 2 1 Audio Cord 1 Phone Cord 1 Music Cord Diagrams Professional Headset 1 On Off and
11. e to TV speakers Installation Tips e Ports on the front of TVs are usually audio in ports and will not send sound to your TV Ears e Fixed Variable Audio Setting audio out ports may be marked fixed or variable fixed or R amp L A fixed audio out setting will allow the television volume to work independently from the TV Ears headset The television volume can be on mute or at a low level while the TV Ears volume can be turned up e Consult your television manual manufacturer to manually program the television to FIXED audio if currently set to variable audio TV Ears does not work with digital audio out ports Please use audio out ports on cable or satellite box or contact your local TV Ears customer service for assistance with digital audio out ports Step 2 Place and Power the TV Ears Transmitter and Power Stacker The transmitter and power stacker infrared diodes 8 must be in direct line of sight with the headset so the headset can receive the infrared signal 1 Placethestackona flat surface 3 5 feet off the ground Point the front of the stack D towards the seating area where the headset will be used 2 The dual plug end of the AC adapter should already be plugged into the ports labeled 12V on the back of both the transmitter Band power stacker If the dual end of the AC adapter is not plugged into the transmitter and power stacker insert one plug into each 12V port one in the transmitter and one in the BOSS
12. et and 12V port on back of the transmitter The TV volume does not work independently from TV Ears volume The television is set on fixed audio television settings See Question 3 of FAQs You hear a television station when you watch a DVD or video Turn the cable or satellite box off when you watch a DVD or video See Question 4 of FAQs Note This is only if audio cord is plugged into audio out port of a cable or satellite and DVD or VCR player You have a Blu Ray player Hook your Blu Ray player up the same way you would a DVD or VCR See Step 1 of Installation Instructions You have a Digital Converter Box or similar Hook your Digital Converter Box or similar up the same way you would a cable or satellite box See Step 1 of Installation Instructions Specifications Modulation Infrared Mono Carrier frequencies 95 kHz Range 2000 sq ft 185 5 m Audio frequency response 80 18 000 Hz THD lt 1 Signal to Noise Ratio 120 dB Headset Max SPL 120 dB Power Supply NiMH Nickel Metal Hydride rechargeable Operating Time up to 10 hours i 1 6 oz 459 7 75 in 19 7 cm Transmitter Audio Microphone connection Power Supply DC Power Supply 12v 200mA Weight 3 oz 859 Dimensions H x W x D 1 4 x 1 12 x 3 4 3 6cm x 2 8cm x 8 6cm Mini headphone RCA cable Microphone Manufacturer Declaration Limited Warranty 1 Year
13. from your ears Using one hand may loosen or tug on the bow arms and damage your headset 1 Turn the headset OFF by rotating the VOLUME dial Q reducing the volume until you feel or hear a click 2 Using both hands gently separate the bow arms from your ears 3 Remove the headset by lowering it under your chin 4 Place the headset into the charging cradle of the transmitter Using the Phone Cord The phone cord works with most phones and most cordless home phones that have a headphone jack The phone cord will fit a headphone jack that is 2 5mm Adapters may be needed for some phones A TV Ears Professional headset and phone cord cannot be used while driving 1 Plug the end of the phone cord nearest to the microphone into the Accessory jack on the headset 2 Plug the opposite end of the phone cord into the headphone jack of your cell phone or cordless home phone 3 Turn on your TV Ears Professional headset Your phone should recognize a headphone has been plugged in If not set your phone to headphone mode Using the Music Cord The music cord works with stereos CD players MP3 players computers portable radios and airplanes with headphone jacks The two ends of the music cord are different sizes The smaller of the ends plugs into the Professional headset and the larger of the two plugs into the music source 1 Plug the smaller plug 2 5mm into the Accessory jack of the Professional headset 2 Plug the lar
14. ger plug 3 5mm into the headphone jack of your music source 3 Set the volume of your music source between and of the full volume 4 Turn on your TV Ears Professional headset and adjust the volume to a comfortable volume for you Using the Voice Cord The voice cord can be used to amplify voices and sounds in noisy environments Hold the microphone up to someone to hear them more clearly or set it in front of the person you are having a conversation with at a loud restaurant Note The battery pack should come with 1 AA battery pre installed 1 Insert the power microphone plug into the jack on the top of the voice cord battery pack 2 Insert the plug of the voice cord into the Accessory jack of the Professional headset Optional Velcro the power microphone to the voice cord battery pack by removing the thin protective covering and placing the sticky side on the pack Add length to the microphone by plugging the power microphone into the female end of the extender cord Then plug the male end of the extender cord into the jack on the top of the voice cord battery pack Maintenance Replacing Ear Tips Your headset comes with foam TV Ears Tips attached We also offer Silicone Ear Tips The foam ear tips must be used with black snap tip adapters the silicone ear tips do not use snap tip adapters Ear tips can be purchased from your local TV Ears customer service Replacing the foam TV Ears Tips with new foam TV Ears Tips Note
15. he charging cradle 10 of the transmitter 2 The BALANCE control is located on the back of the headset The balance comes set equal to both ears To change the balance of volume to the right and left ears insert the balance control tool into the opening and turn the tool towards the ear you want to increase the volume to 3 The writing on the front of the headset should face away from your body The infrared signal is received on the front of the headset 4 Using both hands gently separate the bow arms and place earpieces into each ear similar to placing a stethoscope 5 The VOLUME control will be located on the RIGHT side Rotate the dial to turn ON the headset and set the volume to your comfort level 6 The TONE control bass and treble will be located on the LEFT side Rotate the dial to adjust the tone to your preference The TV Ears headset receives an invisible infrared signal from the stack that is connected to the television Be certain that the infrared diodes located on the front of the stack are in direct sight with the front of the headset to receive the signal The infrared signal from the stack to the headset should be clear of any obstruction plants books furniture etc The infrared signal cannot pass through walls or solid objects The headset can only pick up the infrared signal in the same room as the stack Step 2 Removing the Headset after use Always use two hands to place and remove your headset
16. ht will appear amber 7 Will the lights change colors once the headset is fully charged No the charging light will remain a constant color as long as a headset is placed in the charging cradle We recommend keeping the headset in the charging cradle when not in use for safekeeping 8 Why is the charging light off A headset must be in the charging cradle of the transmitter in order for the charging light to illuminate Once the headset is removed from the transmitter the charging light will no longer be illuminated If the charging light does not illuminate when the headset is in either charging cradle pick up the headset and replace it in the charging cradle it should rock into place Ensure the transmitter is receiving power Check that the charging posts in the cradle are positioned straight up 9 Can I over charge the headset battery No the battery will not over charge if left in the charging cradle of the transmitter We recommend storing the headset in the charging cradle of the transmitter for safekeeping and to ensure that the headset is always charged and ready for use 10 What is the lifetime of the batteries The rechargeable battery is designed to last between 1 2 years depending on usage 11 How do I get a new battery or ear tips TV Ears Replacement batteries and TV Ears Tips are sold through TV Ears representatives e Online www tvears com e Call Customer Service e US Corporate Office Toll Free 1 888 883 3277 Monday Fr
17. iday 7AM 4PM PST e Visita local Authorized TV Ears Dealer To find a TV Ears dealer near you go to the TV Ears website at www tvears com Please call the dealer to confirm the desired item is in stock 12 Will TV Ears work in movie theaters and play houses Yes the Professional TV Ears systems operate at 95kHz which is compatible with many movies and play houses While it works in most places TV Ears does not guarantee that its products will work in all public places Check with individual places to verify system compatibility 13 Why is my Professional system hooked up but still isn t working Make sure that all the cords including the power stacker cord are plugged in completely Also check that the red plug of the power stacker cord is plugged into the transmitter and the black plug is plugged into the power stacker 14 What does 95kHz mean 95kHz is the frequency of the infrared signal that is sent by the transmitter to the headset Infrared signals are invisible light signals and are not disturbed by electrical storms For additional technical questions consult our troubleshooting guide on the next page If you have further questions please call one of the customer service numbers or visit our website Troubleshooting Guide Problem Check the Following You hear static or interference The audio cord is plugged into an analog RCA audio OUT port on the TV cable box or satellite box The audio cord is NOT plugged into a
18. io Cord For best results plug the audio cord into your television s analog RCA audio out ports 1 Plug the dual end of the audio cord red and black male plugs into the analog RCA audio out ports on the back of the television 2 The single end of the audio cord should already be plugged into the port labeled Audio Bon the back of the TV Ears transmitter If the audio cord is not plugged into the transmitter plug it in now 3 The power stacker cord shouid already be plugged into the port labeled EXT on the back of both the transmitter and power stacker 1 If the power stacker cord is not plugged in plug the red end of the cord into the port labeled EXT on the back of the transmitter Plug the black end of the power stacker cord into the port labeled EXT on the back of the power stacker If audio out ports are not available on the back of your television use the audio out ports on your cable or satellite box If outside the U S and audio out ports are not available on the back of your television use a SCART to RGB signal out adapter To use a DVD player or VCR when the audio cord is plugged into a cable or satellite box 1 Take the dual end of the audio cord D red and black male plugs gently pull apart the red and black plugs 2 Insertthe red plug into the analog RCA audio out ports of the cable or satellite box 3 Insert the black plug into the analog RCA audio out su Sy n ports of
19. l in accordance with TV Ears Inc s instructions Keep these instructions in a safe place for future reference Do not use or submerge TV Ears products near water moisture or other liquids Clean with a dry cloth Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat 6 For safety purposes do not deface the prongs on the AC adapters If the provided plug does not fit into your outlet purchase the correct adapter or consult an electrician for replacement of the obsolete outlet 7 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where the cord exits from the transmitter TV Ears recommends using a surge protector to protect your TV Ears from power surges Only use attachments and accessories specified by TV Ears Inc with your TV Ears system 10 Refer all servicing to qualified service personnel Servicing is required when the TV Ears product has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the TV Ears product the TV Ears product has been exposed to rain or a Pw N 00 moisture does not operate normally or has been dropped cracked or broken Warnings Warning To reduce the risk of fire or electric shock do not expose the TV Ears product to rain or moisture The TV Ears product should not
20. ound noise so the dialog is more clear 3 Why do my TV Ears mute when I mute the TV Fixed audio out will allow the television volume and TV Ears volume to work independently from one another Some televisions have to be manually switched from the Variable audio setting to the Fixed audio setting by using your TV menu Not all TVs have the ability to switch from a variable to a fixed audio out consult your television manual or manufacturer When the TV is set to a Variable audio out setting the volume of the TV Ears headset will be the same volume as the TV 4 Why dol hear a television station when I m watching a DVD video When the audio cord is plugged into the analog RCA audio out port of a cable or satellite box AND an analog RCA audio out port of a DVD player or VCR you must turn off whichever device is not in use Turn off the cable satellite box when watching a DVD or video Turn off the DVD VCR player when watching TV 5 How do I charge the headset Turn the headset off and gently place into the charging cradle of the transmitter Be sure the charging light on the front of the transmitter illuminates See Step 3 of Installation 6 How do I know the headset is charging The charging light will be green when the headset is placed in the front charging cradle of the transmitter and red if the headset is placed in the rear charging cradle of the transmitter If there are two headsets charging at the same time the lig
21. rs Before sending in your TV Ears products for repair please call our customer service representatives for troubleshooting assistance If we are unable to resolve the problem or if the product needs to be repaired a Return Merchandise Authorization RMA number will be issued RMA numbers allow TV Ears to keep track of your product and return it to you quickly Be sure to get the address of the local repair center when obtaining an RMA number All returned items must have an RMA number Obtain a RMA number by calling TV Ears Customer Service e US Corporate Office Toll Free 1 888 883 3277 Monday Friday 7 00AM 4 00PM PST Additional Accessories amp Replacement Parts Additional accessories and replacement parts can be purchased to extend your TV Ears system Additional Headset The transmitter is designed to hold charge and transmit to two headsets at a time Additional headsets can be used when more than one household member wants to use TV Ears Be sure to purchase the same model headset as the system you own Seat Side Charger This charger keeps your headset charged right next to your seating area The charger does not transmit an infrared signal Foam TV Ears Tips Pack of 10 replacement ear tips Replace TV Ears Tips if they are soiled or show signs of wear Discard ear tips after they are detached do not re attach For safety purposes we recommend changing TV Ears Tips every 30 60 days Silicone Ear Tips Sold as a pair or
22. s Rechargeable Batteries VO The supplied rechargeable batteries can be recycled In order to protect the environment only dispose of exhausted e rechargeable batteries at a proper recycling facility Do not dispose of batteries in trash Aj WEEE Declaration TV Ears products are developed and manufactured with high quality materials and components that can be recycled and or reused This symbol indicates that electrical and electronic equipment must be disposed of separately from normal waste at the end of its operational lifetime Please dispose of this product by bringing it to your local collection point or recycling center for such equipment This will help protect the environment
23. w TV EARS O Dr Recommended TV Listening Devices TV Ears Professional User Manual Congratulations You ve taken the first step toward the TV Ears television experience TV Ears Professional System will help you hear TV better and at your own volume To ensure the best TV listening experience please read the following manual thoroughly TV Ears Customer Service Please feel free to contact us with any questions concerns or problems about your TV Ears product Here are a few ways to contact your local TV Ears customer service e Call US Corporate Office Toll Free 1 888 883 3277 Monday Friday 7AM 4PM PST Canada 1 800 263 4864 Visit www tvears com Lifetime Service Guarantee Your new TV Ears Professional Wireless Headset system comes with a Lifetime Service Guarantee The Lifetime Service Guarantee ensures TV Ears Inc will provide repairs and replacements at a nominal fee plus shipping after the limited warranty has expired Refer to the limited warranty for full terms 30 day Money Back Guarantee TV Ears Inc honors a 30 day money back guarantee for all TV Ears products purchased through TV Ears If for some reason you are not fully satisfied within 30 days of the purchase date please call one of the customer service numbers listed above We will issue a Return Merchandise Authorization RMA number All returns must have an RMA number Safety Instructions 1 Read all instructions completely and heed all warnings Instal
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