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1. m Press the navigation control s upper or lower rim to select the first placed call and then press the Resume softkey the second placed call is automatically put on hold 6 10 7 Answering Calls The screen indicates an incoming call on a specific line line extension number 1000 in the example below gt To answer m View the oncoming call indication on the screen m Press the Accept softkey or lift the handset the call is answered and all other calls are put on hold 6 10 8 Ending Calls You can only end calls that are active i e not on hold gt Toendacall 1 Ensure that the call is active and not on hold 2 Press the End softkey or the SPEAKER key Version 2 0 2 33 June 2013 7a J AudioCodes 420HD IP Phone Reader s Notes User s Manual 56 Document LTRT 11881 User s Manual 7 Troubleshooting 7 Troubleshooting Use this section if a problem with your phone occurs If this section does not facilitate resolving the issue contact your system administrator Table 7 1 Troubleshooting Symptom Problem Phone is off Phone is not no LCD displays receiving power and LEDs LAN Link Failure No LAN message displayed connection on the LCD Phone is not ringing Ring volume is set too low Registration Line not registered message displayed to network on the LCD and calls cannot be made or received LCD display is poor LCD settings Headset has no Headset not audio connected pr
2. Corporate directory contacts cannot be modified 4 10 4 Deleting a Contact This section shows how to delete a contact from the directory gt To delete a contact 1 Access the Personal directory and navigate to the contact to delete Meu contact Aian Dial Detail Aa Back 2 Press the Detail softkey the contact details are shown 3 Press the Delete softkey a Delete current contact warning message appears Warning A Delete current contact Yes ho 4 Press the Yes softkey to remove the contact from the phone directory or No if you want to keep the contact in the directory the contact is removed from the directory N Note Corporate directory contacts cannot be deleted 4 10 5 Searching for a Contact The search feature enables you to quickly and easily locate a contact in the directory The feature is especially useful if you have a long list of contacts gt To search for a contact 1 Access the phone directory 2 Search for a contact e Navigate to the contact in the list OR e Key the first letter in the contact s name using the keypad As you press the key the directory locates contacts whose names begin with that letter For example to search for the contact John as you press he j key the directory locates contacts whose names begin with j As you key in the next letter i e o contacts whose names begin with jo appear etc 1 Hbc Jahn Detai
3. LTRT 11881 User s Manual 4 Customizing Your Phone 4 3 Setting Date and Time You can manually set date and time displayed on your phone However if a Network Time Protocol NTP server is deployed and enabled by your administrator then date and time is automatically retrieved over the Internet from the server and manually setting date and time will not be possible You ll receive this message 1 1 Select It s recommended to implement an NTP server which is configured by your system administrator see the 420HD IP Phone Administrator s Manual If you re manually setting date and time i e no NTP server is deployed then after rebooting the phone or powering off date and time settings are not retained Thus if you reboot the phone or power off you need to redefine date and time gt Todefine date and time 1 Access the Date and Time screen MENU key Settings Date and Time 3 Call i Enabled 2 Select the Date option and modify using the Clear softkey The date format is DDMMYYYY Date and Time DIDE SO TT Clear Sale Bacl 3 Navigate down to and select the Time option The time is in the format hhmmss Modify using the Clear softkey 4 Navigate down to and select the Time format option Time format coh 5 Press the navigation control s left rim to change the format from 24h to 12h if required 6 Press the Select soft key to choose a format 7 Press the Save s
4. Saue Cancel b Press the Save softkey to save your settings e OR assign a contact from the phone directory a Navigate down to Select from directory User s Manual 36 Document LTRT 11881 User s Manual 4 Customizing Your Phone b Press the Select softkey the Personal directory menu item in the Directory screen is displayed d Navigate to the contact to assign to the key and press the Select softkey to select the number e Press the Save softkey to save your settings 4 11 2 Editing a Speed Dial Assignment You can edit a speed dial assignment gt Toedit oom u Access the Speed Dial screen MENU key gt Speed Dial Navigate down to the speed dial key to edit and press the Select softkey Modify the fields as required gt M N Press the Save softkey to save your settings 4 11 3 Deleting Speed Dials You can delete a speed dial assignment gt To delete a speed dial 1 Access the Speed Dial screen MENU key gt Speed Dial 2 Navigate to the speed dial assignment that you want to delete and press the Select softkey 3 Inthe Type Number field delete the entire number using the Clear softkey 4 Press the Save softkey the Speed Dial is listed as Empty Version 2 0 2 37 June 2013 7a J AudioCodes 420HD IP Phone Reader s Notes User s Manual 38 Document LTRT 11881 User s Manual 5 Performing Basic Operations 5 1 5 2 Perform
5. see below Figure 3 5 Entering a Symbol such as a Full Stop Alan p ial Saue Cancel Pressing the 1 key produces e 3 semi colon e colon e period e at e pound e dollar e percentage e caret e amp ampersand e plus e minus underscore Note that the asterisk symbol is entered directly using the star key 21 June 2013 7a w wi AudioCodes 3 5 Displayed Messages 420HD IP Phone Messages indicating processes in progress displayed in the LCD include Table 3 3 Messages Displayed on LCD Indicating Processes In Progress Message Initializing Discovering LLDP Discovering CDP Acquiring IP Initializing Network Registering Registration in Progress Registration Failure Downloading Firmware File Upgrading Firmware Updating Configuration User s Manual Description Initializing Discovering Link Layer Discovery Protocol LLDP for initialization Discovering Cisco Discovery Protocol CDP for initialization Acquiring an IP address from a DHCP server Initializing the network Registering to a SIP proxy server at phone bootup SIP Registration in Progress SIP Registration failure Downloading a firmware file Upgrading the phone s firmware Loading a configuration file 22 Document LTRT 11881 User s Manual 4 Customizing Your Phone 4 Customizing Your Phone This section shows you how to customize yo
6. LCD Language 1issinstmagabskstv du kskalk skunguni un lis Es 0 ees savas e E O O O O Zeno B Po DN en kr eerie Speakerphone Volume PRE natn PR SYP NEMINEM Un djusting Headset Volume ZE EEE EEE EEE EEE E GR GR eee ee dO Your Personal V DRN nnn aT TAE 14 1S E 4 1 us TN Ha pct Ca lk Your Phone eee ee RUE IJ AudioCodes 420HD IP Phone 4 11 2 Editing a Speed Dial Assignment uei osea ettet eH etia bte LER KE valak Aka HKA HANS pu FRE kde 37 4 11 3 Deleting Speed Dials aaaaiaaaaaaaanaaaanannanannnnanaananunaanannannnnnanannnanannnnanannannnanannnnnnannannannanaaa 37 5 Performing Basic Operations RR 39 ay Urno AGO VONGE ea ne eee r r E AEE ka 39 mao PN Gl i aE ERNER 39 Sel Oa De T E 40 FA j E EA E E ee oa eee 40 Soa EMARE UII ei A n sete 41 SCAE 1 2 2111 2187 a EEN 41 I MOTO l l a ra a 42 oes Ven NOT i meme 42 S6 Endnoan Established Gal Pee eee eee nein eh nb E ne Meron mere reer nn db 43 5 7 Viewing Missed Received and Dialed Calls aainaaaaaaaaaasaaanaaanaaanaaanaaanaaanaaanaaaaaa 44 6 Performing Advanced Operations aaaaaaaaaaaaaaaannanannnnnunnnnnnunununnnnnnnnunnnnnnnnnnnnunnnnnnnnu 47 6 1 ide Walng Gal SR OS eee ee cn oe ek n obin mes eee ene ne ee eae E A eee me 47 SA alle laa es 2S gil ere 48 6 3 Calling a Contact Listed in the Directory aa aaaaaaaaaaaanaaaaannaaaannnnanana
7. M E M M M M E M E E M M E E M M M E E M M M M M E E M M E M M E M M M M E M M M M E M E M E M E M E M M E M M E M M MM MEMU X E L Ul A M 1 P h u z FY a 2 igure 3 igu R AM ure 2 2 ear V IO VV we n ure 2 3 Gablinc 1g 1 4 a M ENOHONOHOHOHOEHOEOHOE HONO HONO HOS OHOR HONO OHOHOEO HONOR HONO HONO HONOR HONO HONO OHOE HO HONO OH ON HON HO HONO OH OHOHOH HO HONO OH OHOHOH HOS HONO OHOHOHOH HO HONO OH OHOHOH HOS HONOR OHOHOH HOS HONOR HONO OH HOS HONOR HONO OH OHOEO HONOR ON HON HOS HONO EB EB HOS RON ORO ne 3 1 LC D i In Idle lt State seeps eee eee eee 1 4 3 Alpha anumeri ical Selection S Sele ale es anu umerica i Mo re 3 3 5 7a A AudioCodes O yw 420HDIP Phone List of Tables Tabe AD OR a s j siiri aeina a akaieie aeaieie nis 12 Table SE Roar VIO DosonolON 1120distanasikindiskslssiokslbsadiskalsta ukl udaskala AA bab EE t n EE A AN kalt inai Haa 13 TSS B E e E E A 0 HR HO 17 TONER EEEIEE E AS A AE EE AANE AA AAE EEA A M AE E L A eae 18 Table 3 3 Messages Displayed on LCD Indicating Processes In Progress eee 22 Tane i ca l 9 IN aise RT 57 User s Manual 6 Document LTRT 11881 User s Manual Notices Notice This document shows how to use the AudioCodes 420HD IP Phone Information contained in this document is believed to be accurate and reliable at the time of printing However due to ongoing product improvement
8. Missed Calls Received Calls Dialed Calls Corporale directory Personal directory Language Ring Tone Call Waiting Date and Time LCD Contrast Backlight Timeout Answer Device status Network Status Firmware Version Release Information The Administration menu is intended for system administrators only It is password protected For information regarding this menu refer to the 420HD IP Phone Administrators Manual If you define a second extension line the Call Log menu displays menu items per extension Version 2 0 2 19 June 2013 7a IJ AudioCodes 420HD IP Phone V E v V gt H To access the menus Press the MENU key located on the device To navigate to menus and items Press the navigating control s upper and lower rim OR press the listed item s number on the keypad e g press 3 to navigate to Speed Dial To select a menu or menu item Press the Select softkey or press the navigation control s OK button To cancel and move to a previous menu level Press the Back softkey 3 4 Entering Numbers Alphabetical Letters and Symbols The phone s alphanumerical keypad lets you to enter alphabetical letters numbers and symbols Press the A a 1 softkey successively or the pound key successively to navigate to and select alphabet mode number mode or symbol mode To define a contact name you need alphabet mode To define an IP address you need to revert from number mode to symbo
9. Rear View Description Accesses menus 1 Gall Log 2 Directory 3 Speed Dial 4 Settings 5 Status 6 Administration Accesses a list of recently dialed numbers one can be selected to redial Transfers a call Places an active call on hold Keys for entering numbers alphabetical letters and symbols e g colons Activates the speakerphone allowing a hands free conversation Activates a call using an external headset Mutes a call Increases or decreases the volume of the handset headset speakerphone ring tone and call progress tones The rear view of the phone is shown in the figure below and described in the table below Figure 2 2 Rear View Table 2 2 Rear View Description Description Handset jack i e RJ 9 port to connect the handset RJ 45 port to connect to the Ethernet LAN cable for the LAN connection uplink 10 100 Mbps lf you re using Power over Ethernet PoE power to the phone is supplied from the Ethernet cable draws power from either a spare line or signal line RJ 45 port for connecting the phone to a PC 10 100 Mbps downlink 12V DC power jack that connects to the AC power adapter Headset jack i e RJ 9 port that connects to an external headset Version 2 0 2 13 June 2013 wi AudioCodes 420HD IP Phone 2 3 Cabling This section shows how to cable your phone Figure 2 3 Cabling Action Description Connect the short straight end of the cord to the hands
10. call quality and clarity for the IP Telephony market This new series of IP Phones further expands AudioCodes VoIP product offering for the service providers hosted services Enterprise IP telephony and Enterprise contact centers markets As a natural addition to the AudioCodes Mobile Clients Media Gateway Media Server amp Multi Service Business Gateway products the AudioCodes Series of High Definition IP Phones enable Systems Integrators and end customers to build end to end solutions that rely on AudioCodes technological advantage and proven track record in providing state of the art products The AudioCodes Series of High Definition IP Phones meet a growing demand for High Definition VoIP solutions in end user phones and terminals improving the productivity and efficiency of business communications with new quality standards set by the High Definition voice technology 1 2 Complete Range of Phones AudioCodes 400HD Series of High Definition IP Phones are well suited to the requirements of different tyoes of business users The series currently includes the 420HD phone featuring two lines two concurrent calls per line a multi lingual graphic LCD display 128 X 48 and four programmable softkeys the 430HD phone featuring six lines two concurrent calls per line a graphic multi lingual LCD display 132 X 64 six multi function keys 12 programmable speed dial keys four programmable soft keys and optional GbE support and the 4
11. e URL Lr l Cancel 3 Press the VOL 1 or VOL Y key to adjust the volume After adjusting the Tones Volume bar disappears from the screen 4 7 3 Adjusting Handset Volume The volume of the handset can be adjusted during a call or when making a call After changing the volume the newly adjusted level applies to all subsequent handset use gt To adjust handset volume 1 During a call or when making a call ensure that the handset is off the cradle Version 2 0 2 29 June 2013 V tall AudioCodes 420HD IP Phone 4 7 4 4 7 5 User s Manual 2 3 Press the VOL F or VOL T key the Handset Volume bar is displayed on the screen 4 F Cont Mew Call End Press the VOL 4 or VOL T key on the keyboard After adjusting the Handset Volume bar disappears from the screen Adjusting Speakerphone Volume The volume of the speakerphone can only be adjusted during a call After changing the volume it applies to all subsequent speakerphone use gt 1 To adjust the speakerphone volume During a call press the SPEAKER key Press the VOL 4 or VOL T key the Speaker Volume bar is displayed on the screen Speaker VERE uI UU gt Cont Mew Call Adjust the volume using the VOL 1 or VOL Y key After you have completed adjusting the volume the Speaker Volume bar disappears from the screen Adjusting Headset Volume The volume of the headset can only be adjusted during a c
12. from whom you purchased the phone for assistance 2 2 Device Description Use the graphics below to identify and familiarize yourself with the device s hardware functions 2 2 1 Front View The front view of the phone is shown in Figure 2 1 and described in Table 2 1 Version 2 0 2 11 June 2013 7a C wi AudioCodes 15 14 13 12 Item Label Name 1 Ring LED 2 LCD 3 Softkeys 4 Navigation Control OK 5 VOICE MAIL 6 CONTACTS User s Manual 420HD IP Phone Figure 2 1 Front View f A AudioCodes 420HD N AIC m I O co Table 2 1 Font View Description Description Flashing blue light visually indicates an incoming call Liguid Crystal Display interactive screen displaying calling information enabling you to set up phone features See Section 3 2 on page 18 for details on the four softkeys and the available functions they offer Press the upper rim to scroll up menus items in the LCD display screen Press its lower rim to scroll down Press its left or right rim to move the cursor left or right when editing a contact number for example Press the OK button to select a menu item option Retrieves voice mail messages Press to directly access the Personal directory 12 Document LTRT 11881 User s Manual 2 Setting up the Phone Item Label Name 7 MENU 8 REDIAL 9 TRANSFER 10 HOLD 11 Alphanumerical Keypad 12 SPEAKER 13 HEADSET 14 MUTE A VOL 19 VOL v 2 2 2
13. missed calls by pressing the Missed softkey the missed calls notification no longer appears on the screen and reappears the next missed call Version 2 0 2 45 June 2013 7a J AudioCodes 420HD IP Phone Reader s Notes User s Manual 46 Document LTRT 11881 User s Manual 6 Performing Advanced Operations 6 Performing Advanced Operations This section shows how to perform advanced operations 6 1 Answering Waiting Calls You can accept a call on an extension on which there already is an active call This section shows how to answer a waiting call a A call with A is in progress on LINE 1 a call in progress b Acall comes in from B F call waiting gt To answer B 1 Press the Accept softkey the ta icon is displayed indicating that the waiting call from B is answered the previous call from A is put on hold 2 To toggle between the calls press the navigation control s upper or lower rim N Note To enable disable the call waiting feature see Section 4 8 on page 31 Version 2 0 2 47 June 2013 7a IJ AudioCodes 420HD IP Phone 6 2 Placing Calls On Hold You can place a call on hold to answer a second incoming call see Section 6 1 on page 47 or to make another call gt To place a call on hold m Press the HOLD key the call is put on hold ka Mike 3000 HD Resume Mew Call gt Toretrieve a call on hold m Press the HOLD key again OR press the Resume softkey 6 3
14. or All Extensions this screen opens e Missed Calls Delete Back All Calls calls that were missed received and dialed Missed Calls calls that were not answered Received Calls the most recently answered numbers Dialed Calls the most recently dialed numbers 3 Navigate to the option you want and press the Select softkey a list of the logged calls is displayed for example Missed Calls Sale Detail Back 4 Press the softkey you need Dial dials the number of the selected logged entry Save saves the related information about the call entry in the personal directory for adding a contact in the directory see Section 4 10 on page 33 Detail accesses the Call Details screen which displays details of the call entry Delete Back User s Manual 44 Document LTRT 11881 User s Manual 5 Performing Basic Operations The Call Details screen displays the following logged call information Number phone number logged Time the time the call was logged Date the date on which the call was logged Duration the duration of the call The call history lists are stored from the newest to oldest entries The maximum number of entries for each call history type is 200 Once this maximum is attained the oldest entry is deleted and replaced with the new entry The call history lists are saved on a daily basis In the case of a power outage some of the received information may be lost If you view
15. 40HD phone featuring six lines two concurrent calls per line a graphic multi lingual LCD display 132 X 64 six multi function keys 12 programmable speed dial keys and contacts displayed on a dedicated LCD screen 376 X 60 four programmable soft keys and GbE support All phone s support HDVoIP The phones are available with Power over Ethernet and or external power supply 1 3 Cutting Edge Voice Quality 8 HD VoIP Based on AudioCodes advanced robust and field proven VolPerfectHD software AudioCodes IP Phones are designed to utilize the most popular wideband coders such as G 722 and Microsoft Real Time Audio RTA Each of these phones features enhanced proprietary capabilities such as packet loss concealment high quality wideband acoustic echo canceler and low delay adaptive jitter buffers to enrich the HDVoIP experience Version 2 0 2 9 June 2013 7a J AudioCodes 420HD IP Phone Reader s Notes User s Manual 10 Document LTRT 11881 User s Manual 2 Setting up the Phone 2 Setting up the Phone 2 1 Unpacking When unpacking ensure that the following items are present and undamaged 420HD IP Phone Stand Handset Cord If anything appears to be missing or broken contact the distributor
16. AudioCodes 400HD Series of High Definition IP Phones I HD VoIP 420HD IP Phone User s Manual 420HD IP Phone Version 2 0 2 V Wl 3 AudioCodes PFO voir User s Manual Introdi 1 1 1 2 2 1 3 4 Customizing 4 11 Setting up the Ph Getting Started Be XE ETC NEA a ee EE O POPP P PO TI R O PW SONA odere S O O P O O O O O o 3 Series of High Definition IP Phones eee eeeeeeeeee eee C Range o ofi dida Device Description 2 2 1 Front Vi 0020 Rear View n Mounting the Phone Desktop Mounting Accessing Menus eic n Imbers s Alphabetical T gd Som e PRO VE SVO Kak skan T DR KAK SONN PEPR G o a Selecting R Changing LCD n i Adjusting T Tones Lio Fg PR TE O V O PO O O O TERES 4 3 Adjusting Handset Volume 4 7 4 Adjusting 4 7 5 Enabling Call W BP uade Call Forw 4 10 1 Accessing the Directory 4 10 2 Adding Contacts to is Personal Directory RUPEE O TEENS 4 10 3 Editing Conta 4 10 4 Deleting a Cor ntact 4 10 5 Searching fora Contact Defining a Speed Dial Key 4 11 1 Assigning a Phone ben io a 2 Key Version 2 0 2 lev W NONOHON HON eee eee eee eee eee eee eee eee eee eee eee eee eee eee HONO HON HON HONO HONO HON HON HON OHON HON HON Changing the
17. Calling a Contact Listed in the Directory This section shows how to call a contact listed in your directory gt Tocall 1 Press the CONTACTS key and then the Select softkey to access the directory 2 Navigate to the contact to call see also Section 4 10 5 on page 35 PU John 3 Press the Dial softkey or the OK key User s Manual 48 Document LTRT 11881 User s Manual 6 Performing Advanced Operations 6 4 Using a Speed Dial Key to Make a Call A speed dial key can be used to quickly dial a phone number assigned to it To assign a phone number to a speed dial key see Section 4 11 on page 36 gt Touse a speed dial key Press a speed dial key 1 9 to which a phone number was assigned the phone automatically dials and calls the number Note Ifyou press key 8 for example and a phone number wasn t assigned to it the LCD displays a Speed Dial 8 screen enabling you to assign 6 5 Transferring Calls You can transfer a call to another party by pressing the Trans softkey You can perform an attended transfer a semi attended transfer and a blind transfer Transfer Method When Attended Transfer During an established call with Phone 2 you determine that they need to talk to also known as Phone 3 so you press the Trans softkey and establish a call with Phone 3 the Consultative Transfer call with Phone 2 is put on hold When Phone 3 answers you ask if they can and Supervised take a cal
18. Each abbreviation unless widely used is spelled out in full when first used Documentation Feedback AudioCodes continually strives to produce high quality documentation If you have any comments suggestions or errors regarding this document please fill out the Documentation Feedback form on our Web site at http www audiocodes com downloads Version 2 0 2 7 June 2013 7a wi AudioCodes 420HD IP Phone Related Documentation Document Name 400HD IP Phone Release Notes 420HD 430HD 8 440HD IP Phone Administrator s Manual 420HD IP Phone Quick Guide User s Manual 8 Document LTRT 11881 User s Manual 1 Introducing the 420HD IP Phone 1 Introducing the 420HD IP Phone AudioCodes 420HD IP Phone is based on AudioCodes High Definition voice technology providing clarity and a rich audio experience in Voice over IP VoIP calls The 420HD is a two line two concurrent calls per line premium model which includes a large monochrome multi language graphic LCD display The 420HD IP Phone is a fully featured telephone that provides voice communication over an IP network allowing you to place and receive phone calls put calls on hold transfer calls make conference calls etc Read this Users Manual to learn how to operate this product and take advantage of its multiple features 1 1 About AudioCodes Series of High Definition IP Phones AudioCodes Series of High Definition IP Phones offers a new dimension of voice
19. Manual 16 Document LTRT 11881 User s Manual 3 Getting Started 3 Getting Started Your phone features an LCD providing an intuitive menu driven user interface for configuring the phone and viewing call information This section shows how to use the phone s LCD 3 1 LCD in Idle State The figure below shows the phone s LCD in idle state See the table below for reference Figure 3 1 LCD in Idle State Table 3 1 LCD in Idle State Reference Description 1 Extension lines won t be displayed unless configured by system administrator 2 Softkeys to activate a softkey press the key corresponding to it located below the LCD 3 Time 4 Date Version 2 0 2 17 June 2013 7a wi AudioCodes 420HD IP Phone 3 2 Softkeys The table below describes softkeys displayed in the LCD according to menu level currently accessed To use a softkey press the key located on the device directly below it Table 3 2 Softkeys Softkey Description Missed Displays missed calls Forward Defines and activates call forwarding DnD Displayed in idle state Activates the Do not Disturb feature L Displayed in idle state Also displayed for example after lifting the handset and after selecting New Call Conf or Trans see below Opens the phone s Directory enables selecting a contact in the Corporate directory or Personal directory Select Selects a menu or menu option Identical to the OK key either can be used A all Enabl
20. aanaunaananaaananaaa 48 6 4 Using a Speed Dial Key to Make a Call eee eee een nenene 49 Pa N TRI S IUE 49 End ZN 6 aa a a aa aa 50 ana 49 6 5 2 SemiAtended ANGE acre aaa dd at 50 B BI Toni seat RPA ere RN RRR NR 50 6 6 Hosting 3 Way Conference Calls aainaaaiaaaaaaaaaanaaanaaaanuaaunaanannanunnanannnannaaannnannnaaanaaaa 51 oe gle ae RERO EO 51 GS en cu eB Nor DICU D a land C no ad on 51 6 9 Retrieving Voice Mail Messages aaaanazaaaaaaaaaaaanaanaanuaannannannnannannnannannannnannannaanaanua 52 im PO LING METTE 53 Sini Choom a LNE ieceri a H R D RAER AATRE SNE HA N A T NR 5d BIDS Mags al ens L contis dono en Ras AUTE d H ni h r ROI ME 53 MIOS Makna TO Sus LING asi ban eerie eee eee 54 6104 Making Multiple AMS odtok bot kp en nee ee eee ere ence Hk Rn U rk 54 6 10 5 Toggling Between Multiple Line Calls aaaaaaaaaaaaaaaaaaaaaaaaaaaauuuaaaaanaaanuaaaaaaaaanauaaaaanaann 54 6 10 6 Toggling Between Calls on the Same Line a2aaaaiaaaaaaaaanannnaaananaaanuaaaaanaaauauaaaaanaannd 55 IRI RB Oe lt Rm i nn ee ey eee eee do n d 55 PET MN cl g et o E ne oe eee ere ney ee ere eer dt Do F RATP BT OT anal ere 57 User s Manual 4 Document LTRT 11881 Contents 222J232 22 Version 2 0 2 VM M A 4 P AT 4 m igure 2 1 Front View 12 wv Y N E E E E ME E E E E E eee E E E E M E E E E E E E E E E E E M E E E E M M E E E E E M M E E M E E M M M
21. all Once you have changed the volume level the volume applies to all subsequent headset use T To adjust the headset volume During a call press the HEADSET key Press the VOL F 1 or VOL Y key the Headset Volume bar is displayed on the screen 4 BEBB Cont Mew Call Adjust the volume using the VOL F 1 or VOL T key After adjusting the volume the Headset Volume bar disappears from the screen 30 Document LTRT 11881 User s Manual 4 Customizing Your Phone 4 8 Enabling Call Waiting You can enable or disable the call waiting feature gt 1 Version 2 0 2 To enable or disable call waiting Access the Call Waiting screen MENU key gt Settings gt Call Waiting Navigate to and select e Disable disables call waiting OR e Enable enables call waiting Call Waitin Enabled C Disabled Press the Select softkey to apply your settings Press the Save softkey to save your settings 31 June 2013 7a IJ AudioCodes 420HD IP Phone 4 9 Defining Call Forwarding This feature enables you to automatically redirect an incoming call to another phone number if a user defined condition is met e g if the line is busy You can also define a call forwarding rule per extension or for all extensions if you ve defined extensions gt To define call forwarding 1 Press the Forward softkey when the LCD is in idle state THE Sunday ec b Forward All Extensions O
22. call with M is automatically put on hold and the NEW CALL screen is displayed 2 Enter the phone number of a second party A or press the LJ softkey to select their entry in the directory and press the Dial softkey A answers 3 To toggle between M on hold and A press the navigation control s upper and lower rim see Section 6 10 6 on page 55 Making Multiple Line Calls Your phone supports multiple line calls Two extension lines defined by your administrator are supported Two calls can run simultaneously on each extension line You can therefore have up to four calls running on your phone simultaneously where one is active and three are on hold This section shows how to make multiple line calls Example scenario 1 Extension line 1000 calls M 2 Extension line 2000 calls A gt Tomake a multiple line call 1 When the screen is in idle state navigate to and select the required line e g 1000 2 Lift the handset the NEW CALL screen appears 3 n the NEW CALL screen enter the phone number or press the LJ softkey to select a contact from your directory e g M whose number is 3000 4 Press the Dial softkey M answers 5 Press the New Call softkey the currently active call with M is automatically put on hold and you re prompted to enter a phone number or select a contact 6 Before doing this press the navigation control s eft or right rim to navigate to line 2000 7 Make another call exactly like yo
23. ection 4 10 on page 33 For defining a speed dial key see Section 4 11 on page 36 For using multiple lines see Section 6 10 on page 52 Version 2 0 2 39 June 2013 a wi AudioCodes 420HD IP Phone 5 2 1 Dialing This section shows how to dial To dial either 1 key in the number on the keypad 2 press the Speaker key and enter the number 3 press the speaker key or lift the handset and enter a URL address e g host and domain name or IP address or alphabetical letters e g tvservice gt 1 3 To dial a regular digits phone number On the keypad key the first digit of a regular phone number the LCD displays the digit in the NEW CALL field key in the remaining digits To delete from right to left entered digits press the Clear softkey To cancel the call press the Cancel softkey Press the Dial softkey if you don t dialling is automatically performed after a few seconds or press the pound key To dial a URL Press the speaker key or lift the handset the LCD displays the NEW CALL field and the URL softkey Press the URL softkey and enter a URL address pressing the key to toggle alphabetical letters and numerals see Section 3 4 on page 20 To delete from right to left entered letters numerals press the Clear softkey To cancel the call press the Cancel softkey Press the Dial softkey 5 2 2 Redialing You can redial a number previously dialled gt 1 User s Man
24. elect a line to use The screen displays a bar above the extension number of the line currently being used see 1005 in the figure above Until you change this line all new calls are made on it and all new incoming calls are received on it gt To change lines 3 Ensure that the LCD is in idle state and that no calls are established View the two configured lines displayed in the screen View the bar above the currently used line 4 Navigate to and select the other line the bar moves above it all new calls will now be made on it and all new incoming calls will be received on it Making a Call on a Line This section shows how to make a call on a line gt To make a call on a line 1 When the screen is in idle state raise the handset or press the key of the first digit of the number to call the NEW CALL screen is displayed 2 Enter the number of the person to call or press the LJ softkey to select a contact from the Directory and press the Dial softkey the dialed number is called and the line on which the call is made is indicated in the screen Cont Mew Call Version 2 0 2 53 June 2013 7a w IJ AudioCodes 420HD IP Phone 6 10 3 6 10 4 6 10 5 Making Two Calls on a Line Up to two calls per line can be made This section shows how to make two calls on a line gt To make two calls on a line 1 Make a call on a line for example call M After establishing this call press the New Call softkey the
25. es choosing letters or digits 1 The letters option can be all caps ABC all small letters abc or first letter capitalized Abc Save Saves settings Cancel Cancels the currently initiated call or configuration Dial Displayed after a number is keyed a directory contact is selected or a logged call is selected Dials the phone number directory contact logged call Clear Displayed for example after keying the first digit of a phone number Deletes from right to left each time the digit or character is pressed To delete all digits characters keep pressed until all are deleted New Call Displayed after a number is dialed and the call is answered on the other side Also shown after a call is answered Enables keying a number or URL and calling them Conf Displayed after a number is dialed and the call is answered on the other side Also shown after a call is answered Enables keying a number or URL to include in the current call Transf Displayed after a number is dialed and the call is answered on the other side Also shown after a call is answered Enables keying a number or URL to transfer the call to URL Displayed after lifting the handset after selecting New Call Conf or Trans and after keying the key Enables calling a URL Call Log Displayed after lifting the handset Also displayed after New Call Conf or Trans is selected Presents menu items All Calls Missed Calls Received Calls Dialed Calls Detail Displayed for
26. et Connect the longer straight end to the jack RJ 9 port for the handset on the phone Connect the RJ 45 LAN port to your LAN network LAN port or LAN switch router using a CAT 5 5e Ethernet cable Connect the RJ 45 PC port to a computer using a CAT 5 5e straight through Ethernet cable Connect the connector tip of the AC power adapter to the phone s power socket labelled DC 12V Connect the two prong AC adapter directly to the electrical wall outlet When the phone powers up all the LEDs momentarily light up Connect the RJ 9 headset jack to a headset optional Note If the LAN to which the phone is connected supports Power over Ethernet PoE no AC adapter is required the phone receives power from the Ethernet network Prior to connecting power refer to the Compliancy and Regulatory Information at www audiocodes com library User s Manual 14 Document LTRT 11881 User s Manual 2 Setting up the Phone 2 4 Mounting the Phone The phone can be mounted on a m Desk see Section 2 4 1 below m Wall see Section 2 4 2 on page 16 2 4 4 Desktop Mounting This section shows how to place the phone on a desk or flat surface gt To mount the phone on a desk or flat surface 1 Off hook the handset if on hook and place the phone upside down i e base up on your desktop On the phone s base identify outer rails On the phone s stand identify outer notches Invert the stand and align its outer notc
27. example after selecting a Call Log submenu All Calls Missed Calls Received Calls or Dialed Calls Displays the submenu s settings End Displayed for example after pressing the Dial softkey and when the called party lifts the handset accepts the call Also displayed after accepting an incoming call or lifting the handset to answer Ends the call Back Displayed for example after pressing the MENU key as well as after selecting any of the submenu s under it Returns you to the previous screen state or menu level Start Displayed after pressing Forward gt selecting an extension line gt selecting when to forward Activates call forwarding Edit Displayed after a menu submenu item to be edited is selected Enables editing the selected item Delete Displayed after pressing the MENU key gt selecting Call Log softkey gt selecting submenu All User s Manual Calls Missed Calls Received Calls or Dialed Calls Before deleting the submenu a warning prompt is displayed 18 Document LTRT 11881 User s Manual 3 Getting Started 3 3 Accessing Menus Menus are used to access information and to configure the phone For example Personal directory under Directory is used to add contacts Missed Calls under Call Log is used to view missed calls and to reply to them Network Status under Status is used to view the phone s dynamic IP address The figure below shows the phone s menus and submenus Figure 3 2 Menus Call Log All Calls
28. headset is activated when you answer calls by pressing the Accept softkey or lifting the handset or when you dial calls by pressing the number keys on the keypad and then pressing the Dial softkey The speaker is the default audio device gt To select the audio device 1 Access the Answer Device screen MENU key gt Settings gt Answer Device ht Timeout 210 T Answer Device Speake 3 Press the Save softkey User s Manual 28 Document LTRT 11881 User s Manual 4 Customizing Your Phone 4 7 Adjusting Volume You can adjust the volume of the phone s m Ring m Tones e g dial tone m Handset B Speakerphone m Headset 4 7 1 Adjusting Ring Volume You can adjust the volume of the ring indicating an incoming call gt To adjust ring volume 1 When the phone is in idle state i e not in use press the VOL A or VOL T key the Ringer Volume bar is displayed on the screen LLL Missed Forward Onl 2 Press the VOL 4 or VOL T key on the keypad to adjust the volume After adjusting the Ringer Volume level disappears from the screen 4 7 2 Adjusting Tones Volume You can adjust the phone tones including dial tone ring back tone and all other call progress tones gt To adjust tones volume 1 Off hook the phone using handset speaker or headset 2 Press the VOL F or VOL T keyboard key the Tones Volume bar displays on the screen 008 e SRD ed E21 NL
29. hed and the names of all participants are displayed on the screen 5 To end the conference call hang up the phone or press the End softkey Muting Calls You can mute the microphone of the handset headset or soeakerphone during a call so that the other party cannot hear you While the call is muted you can still hear the other party Muting calls can also be used during conference calls gt To mute unmute 1 During a call press the MUTE key 2 To unmute press the MUTE key again and resume the conversation Activating Do Not Disturb The Do Not Disturb DnD feature enables you to stop the phone from ringing when others call you If DnD is activated when someone calls you m The caller hears a tone indicating that your phone is busy H The call is blocked and the idle screen indicates Missed Calls gt To activate 1 Ensure that your phone is in idle state and that the idle screen is displayed i e that you re not in an active call or dialing a number 2 Press the DnD softkey and select All Extensions or a specific line on which to activate DnD and press the Select softkey the screen displays an icon O adjacent to the extension line s indicating that incoming calls on them are blocked TE amp Monday 01 15 Missed Forward fi Ca gt To deactivate 1 Ensure that the phone is in idle state and that the idle screen is displayed i e that you re not in an active call or dialing a number Ver
30. hes with the base s outer rails c B G NW Insert the stand s outer notches into the base s outer rails and slide the notches along the rails until the stand click locks into the base 6 Revert the phone and stand it on the desktop 2 4 1 1 Routing the Handset Cable The phone features a groove for routing the handset cable Version 2 0 2 15 June 2013 7a w IJ AudioCodes 420HD IP Phone 2 4 2 Wall Mounting This section shows you how to mount the phone on a wall or wall plate gt Tomount the phone on a wall 1 Attach the stand of the phone for the purpose of a wall mounting a Detach the base To detach the phone s stand push this button b Attach it again as you did for a desktop mounting see Section 2 4 1 on page 15 only now make sure that it s flatly aligned to lie flush against the wall i e slide the middle rails of the phone stand onto the phone base s inner notches 2 Connect the AC power adapter LAN and PC cords 3 In the wall drill two horizontal holes at a distance of 3 15 16 inches 100 mm from one another in line with the template 4 Insert two masonry anchors into the holes if necessary 5 Thread two screws not supplied into the two masonary anchors ensure that the heads extend sufficiently about 3 16 inch or 5 mm from the wall for the phone stand s keyhole slots to hang on 6 Hang the phone stand s keyhole slots on these screws User s
31. ing Basic Operations This section shows basic phone operations Using Audio Devices You can use one of the following audio devices on the phone for speaking and listening m Handset To make a call or answer a call lift the handset off the cradle m Speaker hands free mode To activate it press the speaker key during a call or when making a call To deactivate it press the speaker key again H Headset hands free mode When talking on the phone you can relay audio to a connected headset To enable it press the headset key To disable it press it again You can easily change audio device during a call m To change from speaker headset to handset Activate speaker headset and pick up the handset the speaker headset is automatically disabled m To change from handset to speaker headset Off hook the handset and press the speaker headset key to activate the speaker headset Return the handset to the cradle the speaker headset remains activated Making Calls The phone offers multiple ways of making a call After dialing a number m LCD displays t and the called party s phone number or contact name if it s listed in the phone directory m LCD displays the line extension number on which the called party is dialed m The phone plays a ring back tone LCD indications gt To end dialing a call before it s answered m Press the End softkey or the speaker key Note For advanced dialing using the phone directory see S
32. l Clear Back Dial Detail Clear Back Version 2 0 2 35 June 2013 3 AudioCodes 420HD IP Phone 4 11 Defining a Speed Dial Key This section shows how you can set up quickly calling someone by pressing a speed dial key to which you assigned their phone number You can assign a maximum of 9 phone numbers to 9 keys In addition to assigning a phone number to a key you can assign a directory contact 4 11 1 Assigning a Phone Number to a Key This section shows how to assign a phone number to a speed dial key The section shows how a speed dial key is typically defined i e MENU key gt Speed Dial Note Two alternative ways to assign a speed dial key are 1 Press protractedly on an as yet unassigned keypad key gt the Speed Dial screen opens 2 Access the phone directory gt Modify contact screen gt Sp Dial softkey gt To assign a phone number to a key 1 Access the Speed Dial screen MENU key gt Speed Dial Select 2 Navigate to an Empty speed dial key unassigned and press the Select softkey the selected speed dial key 6 in the example below is displayed Speed Dial 1 topmost speed dial key on your phone Speed Dial 9 lowermost speed dial key on your phone 3 Assign a phone number to the key e Define the phone number a Inthe Type Number field enter the phone number that you want to assign to the speed dial key Speed Dia l 3 VETERI Clear Aar
33. l from Phone 2 After they confirm you press the Trans softkey again Transfer the call with Phone 2 is transferred to Phone 3 Semi Attended Same as Attended Transfer except that you transfer Phone 2 to Phone 3 while Transfer Phone 3 is ringing before they answer Blind Transfer During an established call with Phone 2 you re alerted to an incoming call from Phone 3 You answer Phone 3 who requests to be transferred to Phone 4 You press Trans to transfer Phone 3 to Phone 4 and you resume your original call with Phone 2 Note that your phone supports Blind Transfer only when one line is configured on it not when two lines are configured 6 5 1 Attended Transfer This section shows how to perform an attended transfer gt To perform an attended transfer 1 If during an established call with A she asks you to transfer her to M press the Trans softkey the New Call screen is displayed 2 Enter M s number or press the Personal directory softkey to select M and then press the now enabled Dial softkey M s phone rings 3 Press the Trans softkey only after M answers after receiving his consent to take the call A is transferred to M This is an attended transfer Version 2 0 2 49 June 2013 7a w IJ AudioCodes 420HD IP Phone 6 5 2 Semi Attended Transfer This section shows how to perform a semi attended transfer gt 1 To perform a semi attended transfer If during an established call with A she asks you to tra
34. l mode and back to number etc If you press the keys on the keypad when the LCD is in idle state the numbers printed on the keys are dialed for a new key 1 User s Manual To enter a letter of the alphabet or a number alphanumerical selection Successively press the A a 1 softkey or key to navigate to and select the mode required Figure 3 3 Alphanumerical Selection Marn Office Choose either e abc lower case letters e ABC upper case letters e Abc first letter upper case the rest lower case e 123 numerical mode i e numbers After selecting the LCD displays your selection Figure 3 4 Selected Alphanumerical Mode Abc To enter a letter press the required alphanumerical key on the keypad Successive presses on the same key moves you to that key s next letter Pressing another key enters the first letter indicated on it 20 Document LTRT 11881 User s Manual Version 2 0 2 3 Getting Started To enter a symbol such as a period full stop Press the A a 1 softkey successively to navigate to and choose ABC mode OR press the pound key successively to navigate to and choose ABC mode or abc mode see il below Press the 1 key on the keypad a semi colon is entered Immediately press 1 again a colon is entered Immediately press 1 again a period is entered To revert to numbers for example press the pound key successively to navigate to and choose 123 mode
35. nsfer her to M press the Trans softkey the New Call screen is displayed Enter M s number or press the Personal directory softkey to select M and then press the Dial softkey M s phone rings Press the Trans softkey before M answers without hearing if he answers A is transferred to M This is a semi attended transfer 6 5 3 Blind Transfer This section shows how to perform a blind transfer gt 1 User s Manual To perform a blind transfer If during an established call with J an incoming call from A is indicated accept it J is automatically put on hold A requests to be transferred to M Press the Trans softkey the TRANSFER TO screen is displayed Enter M s number or press the Personal directory softkey to select M Press the now displayed Trans softkey M s phone rings and A is transferred Press the Resume softkey resume your original call with John 50 Document LTRT 11881 User s Manual 6 Performing Advanced Operations 6 6 6 7 6 8 Hosting 3 Way Conference Calls This section shows how to make a 3 way conference call with two other parties gt To make a 3 way conference call 1 Call the first participant M the call is established 2 Press the Conf softkey the CONFERENCE WITH screen is displayed 3 Enter the number of a second participant A and press the Dial softkey When A answers a Call is established 4 Press the Conf softkey again a 3 way conference call is establis
36. o gt Toreject an incoming call m Press the Reject softkey Accept Silent Reject 5 5 Silencing Incoming Calls You can silence an incoming call s ringing When you do the caller hears normal ringing but no answer gt To silence the ringing of an incoming call m Press the Silence softkey Answer a silenced call by pressing the Accept softkey or picking up the handset User s Manual 42 Document LTRT 11881 User s Manual 5 Performing Basic Operations 5 6 Ending an Established Call You can end an established call gt Version 2 0 2 To end an established call Return the handset to the phone cradle if it was used to take the call or Press the headset key or Press the speaker key or Press the End softkey 43 June 2013 7a IJ AudioCodes 420HD IP Phone 5 7 Viewing Missed Received and Dialed Calls Your phone logs missed received and dialed calls In idle state the LCD displays Missed and the number of missed calls if any 1006 Monday 00 20 A gt To view missed calls Press the Missed softkey Note After viewing the indication disappears from the screen The next time a call is missed the indication will reappear gt To view call history 1 Access the Call Log screen MENU key gt Call Log 1 Call Log 2 Directory 2 Inthe Call Log screen navigate to and select with the Select softkey a specific extension
37. oftkey to save your settings Version 2 0 2 25 June 2013 7a IJ AudioCodes 420HD IP Phone 4 4 Changing LCD Contrast Level The LCD supports 35 different contrast levels gt To define the LCD s contrast level 1 Access the LCD Contrast submenu MENU key gt Settings gt LCD Contrast LED Contrast 18 F Sale Cancel 2 Press the navigation control s left or right rim to navigate to the contrast level that suits you best 0 to 35 3 Press the Save softkey to apply your settings User s Manual 26 Document LTRT 11881 User s Manual 4 Customizing Your Phone 4 5 Defining the LCD Backlight Timeout You can define the duration in seconds for which the phone s backlight is lit when the phone is not being used idle After this duration expires the backlight turns off You can also opt to have the backlight on all the time by selecting the Always on option gt To define the LCD s backlight timeout 1 Access the Backlight Timeout screen MENU key gt Settings gt Backlight Timeout 2 Navigate to and select Always on or 10 seconds default 20 seconds 30 seconds 40 seconds 50 seconds or 60 seconds Always on 3 Press the Select softkey to apply your settings 4 Press the Save softkey to save your settings Version 2 0 2 27 June 2013 7a IJ AudioCodes 420HD IP Phone 4 6 Selecting Audio Device You can select which audio device speaker or
38. operly Version 2 0 2 Corrective Procedure Verify that the AC DC power adapter is attached firmly to the DC input on the rear of the phone Verify that the AC DC power adapter is plugged into the electrical outlet Verify that the electrical outlet is functional If using Power over Ethernet PoE contact your system administrator to check that the switch is Supplying power to the phone Verify that the LAN cable is connected securely to the LAN port on the rear of the phone Verify that the other end of the LAN cable is connected to the network switch If it s not inform your system administrator Increase the volume see Section 4 7 1 If your phone has multiple lines and an X is displayed on the LCD for a line this indicates that the line has not been successfully registered For assistance contact your system administrator Adjust the phone s screen contrast level see Section 4 4 Adjust the screen s backlight timeout see Section 4 5 Verify that your headset is securely plugged into the headset port located on the side of the phone Verify that the headset volume level is adjusted adequately see Section 4 7 5 57 June 2013 AudioCodes 400HD Series of High Definition IP Phones I HD VoIP 420HD IP Phone User s Manual 420HD IP Phone Version 2 0 2 Pe VE 3 AudioCodes Www audiocodes com
39. s and revisions AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions Updates to this document and other documents can be viewed by registered customers at http Awww audiocodes com downloads Copyright 2013 AudioCodes Ltd All rights reserved This document is subject to change without notice Date Published June 27 2013 Trademarks AudioCodes AC AudioCoded Ardito CTI2 CTl CTI Squared HD VoIP HD VoIP Sounds Better InTouch IPmedia Mediant MediaPack NetCoder Netrake Nuera Open Solutions Network OSN Stretto TrunkPack VMAS VoicePacketizer VolPerfect VolPerfectHD What s Inside Matters Your Gateway To VoIP and 3GX are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners WEEE EU Directive Pursuant to the WEEE EU Directive electronic and electrical waste must not be disposed of with unsorted waste Please contact your local recycling authority for disposal of this product Customer Support Customer technical support and service are generally provided by AudioCodes Distributors Partners and Resellers from whom the product was purchased For technical support for products purchased directly from AudioCodes or for customers subscribed to AudioCodes Customer Technical Support ACTS contact support audiocodes com Abbreviations and Terminology
40. sion 2 0 2 51 June 2013 7a IJ AudioCodes 420HD IP Phone 2 Press the DnD softkey and select All Extensions or the specific line to deactivate and press the Select softkey the icon is no longer displayed on the screen and your phone now rings for incoming calls 6 9 Retrieving Voice Mail Messages When you have at least one new message in your voice mail box you can listen to it gt To listen to voice mail messages 1 Press the VOICE MAIL key Humber 2 Enter the number the VOICEMAIL box phone number the phone dials your VOICEMAIL box Follow the instructions of your voice mail provider Note If the VOICEMAIL box phone number has not been configured by your system administrator then after pressing the VOICEMAIL key enter the voice mail box phone number and then press the Save softkey Press the VOICEMAIL key again to listen to voice messages User s Manual 52 Document LTRT 11881 User s Manual 6 Performing Advanced Operations 6 10 6 10 1 6 10 2 Using Two Lines Your phone supports up to two lines Each is configured with its own extension number The figure below displays the idle screen of a phone set up with two lines whose extension numbers are 1006 and 1005 106 Monday 17 18 Missed Forward Ont DZ Note Only your phone network administrator can configure the two lines See the 420HD IP Phone Administrator s Manual for detailed information Choosing a Line You can s
41. tacts Version 2 0 2 33 June 2013 7a IJ AudioCodes 420HD IP Phone 4 10 3 User s Manual To add a contact to the phone directory Access the Personal directory Select F New contact press the Select softkey In the Modify contact screen key in the Name of the new contact see Section 3 4 on page 20 for detailed instructions Navigate down and key in the new contact s Office number see Section 3 4 on page 20 for detailed instructions Optionally navigate down and key in the new contact s Home and Mobile numbers as well Press the Sp Dial softkey to assign a speed dial key if required and navigate to the first Empty speed dial Press the Select softkey a speed dial key is assigned to the contact Press the Save softkey Contact Saved is displayed To view the assigned speed dial navigate down to the contact s name and press Detail navigate down to this screen Contact details m Dial i Edit Back Editing Contact Information This section shows how to edit contact information To edit Access the Personal directory and navigate to the name of the contact to edit heu contact Aian Dial Detail Aa Press the Detail softkey Press the Edit softkey Office 4000 Saue Cancel 34 Document LTRT 11881 User s Manual 4 Customizing Your Phone 4 Modify the contacts details and press the Save softkey h Note
42. u made the first call to M on hold but on line 2000 Enter a phone number or select a contact e g A and press the Dial softkey A answers 8 To toggle between M on hold on line 1000 and A active on line 2000 press the navigation control s upper and lower rim see below Toggling Between Multiple Line Calls After making calls on two different lines you can toggle between them When using two lines one line is active while the other is on hold Toggling between lines therefore involves putting the currently active call on hold and resuming the previously held call The t icon indicates an active line The icon indicates a call that has been put on hold User s Manual 54 Document LTRT 11881 User s Manual 6 Performing Advanced Operations gt To toggle between multiple line calls m Press the navigation control s upper or lower rim to select the conversation to resume and press the Resume softkey 6 10 6 Toggling Between Calls on the Same Line This section shows how to toggle between two calls on the same line How you do it depends on whether the first placed call is active or the second placed call is active gt To switch from the first placed call to the second placed call H Press the navigation control s upper or lower rim to select the second placed call and then press the Resume softkey the first placed call is automatically put on hold gt To switch from the second placed call to the first placed call
43. ual To redial Press the REDIAL key the Dialed Calls screen is displayed listing in chronological order recently dialed numbers Sale Detail Back Navigate to and select the number to redial Press the Dial softkey or press the OK key on the phone s keypad 40 Document LTRT 11881 User s Manual 5 Performing Basic Operations 5 2 3 Dialing a Missed Call The phone logs all missed calls The LCD in idle state displays the number of missed calls if any 1006 Monday 0 20 Todial a missed call 1 Press the Missed softkey the Missed Calls screen is displayed ale Detail Back 2 Navigate to the missed call to dial 3 Press the Dial softkey or press the OK key on the phone s keypad 5 3 Answering Calls The phone indicates an incoming call as follows m LCD displays F together with the callers phone number or contact name if listed in the phone directory e Phone rings e Ring LED flashes blue gt To answer Pick up the handset or m Press the headset key ensure that the headset is connected to the phone or press the speaker key or press the Accept softkey or lift the handset Note HD in the LCD indicates a high definition call using a wideband voice coder Version 2 0 2 41 June 2013 V AJ AudioCodes 420HD IP Phone 5 4 Rejecting Incoming Calls You can reject an incoming call the caller hears a busy tone from your phone if you d
44. ur phone for enhanced usability 4 1 Changing the LCD Language The LCD supports multiple languages English is the default but you can change it to another gt 1 Version 2 0 2 To change the default Access the Languages screen MENU key gt Settings gt Language 3 Speed Dal REO Ging Tone Select Back Navigate to the language you require Lanquag English m Espa ol Press the Select softkey to select it Press the Save softkey to save the setting 23 June 2013 7a IJ AudioCodes 420HD IP Phone 4 2 Selecting Ring Tone The phone provides a selection of ring tones that you can choose from to indicate incoming calls If line extensions are defined on your phone you can assign a ring tone per line extension gt Toselect a ring tone 1 Access the Ring Tone screen MENU key gt Settings gt Ring Tone Settings TAKT 2 n the Ring Tone screen select All Extensions to assign the ring tone to all extensions or select the reguired extension if the phone has extensions and then navigate to and select a ring tone A sample of each ring tone is played as you navigate through the list ing Me Ring e Ringer Volume 4 EEE I gt A few seconds after adjusting the volume level the Ringer Volume indication is hidden 4 Press the Select softkey to apply your settings 5 Press the Save softkey to save your settings User s Manual 24 Document
45. w Missed Forward RU 2 Inthe Forward screen navigate to a specific line or to All Extensions and press the Select softkey 3 In the Automatic Forward screen navigate to a forwarding condition e No Reply The call is forwarded if the incoming call is not answered after a user defined time in seconds To select the time press the navigation control s left or right rim e Always The call is always forwarded e Busy The call is forwarded when the line is busy 4 Press the Select softkey and define the destination to where you want the call forwarded Start Cancel e Number To Forward enter the number to which to forward the call e Select from Directory press the navigation control s lower rim to navigate to and select this option and then select an existing contact to whom to forward the call 5 Press the Start softkey to activate call forwarding an gt icon appears adjacent to the extension s on the idle screen indicating that call forwarding is active TONE Sunday ec de Missed Forward Ont CA gt To deactivate call forwarding When the phone is in on hook state press the Forward softkey the gt icon disappears from the extension s on the screen User s Manual 32 Document LTRT 11881 User s Manual 4 Customizing Your Phone 4 10 Managing Your Personal Directory You can add contacts to the Personal Directory and edit and delete them if necessary After adding a contact
46. you can call the contact directly from the directory see Section 6 3 on page 48 If you receive an incoming call from a contact listed in the directory the LCD displays the name listed If you assign a speed dial key to the contact you can press it to call them You can add a maximum of 1 000 contacts to your Personal Directory Your phone also features a Corporate Directory set up by your system administrator by loading a file or using the LDAP Lightweight Directory Access Protocol server see the 420HD IP Phone Administrators Manual Corporate Directory contacts in your phone cannot be edited or deleted 4 10 1 Accessing the Directory Accessing the directory is necessary to perform the management operations subsequently described gt Toaccess 1 Press the CONTACTS key or when the LCD is in idle state press the LJ softkey or press the MENU key and select Directory Press the navigation control s lower rim to navigate to Personal directory 2 Press the Select softkey to add a contact to the directory edit or modify contact information delete a contact or search for a contact Meu contact Dial Detail Ara 4 10 2 Adding Contacts to the Personal Directory This section shows how to add a contact to the Personal Directory You can enter the contact s home number office number and or mobile number You can also assign a speed dial key to a contact you can assign keys 1 to 9 to up to 9 con

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