NETTUNA 7000
Contents
1. 4 Contact the Help Centre ERROR MESSAGES Dialogue boxes are displayed on the touch screen when an error occurs In the dialogue box you can select to confirm that you have accepted notification of a critical error e Yes No to accept or cancel a cash register notification relating to a configuration setting or other condition that has occurred during normal operation The following tables provide the messages that are both printed and displayed on the touch screen to indicate the error condition EJ MESSAGES MESSAGE CAUSE SOLUTION EJ NEARLY FULL REPLACE EJ DEVICE The EJ multimedia card has almost reached its maximum capacity The EJ multimedia card has reached its maximum capacity Terminate the current operation and replace the EJ multimedia card Replace the EJ multimedia card NEGATIVE VERIF Functional errors have been encountered while verifying the congruency of the data registered in the Electronic Journal Replace the EJ multimedia card MESSAGE CAUSE SOLUTION PRINTER ERROR Printer is malfunctioning Call Technical Services GENERAL ERRORS LIST MESSAGE CAUSE RETURN TO REG Appears when a sales ticket is open and an attempt is made to change the operating mode of the cash register MAX LIM EXCEEDED Appears when the maximum capacity is exceeded for example when confi2. NETTUN 7000 CASH REGISTER ERRORS AND TROUBLESHOOTING Publication issued by Olivetti S p A Telecom Italia Group Via Jervis 77 10015 Ivrea TO Copyright 2012 by Olivetti All rights reserved This manual describes the CRF7100 cash register sold with the name NETTUN 7000 me and provides information of a general nature necessary for using the cash register for the first time For more detailed information on how to use the cash register functions a Programming manual be downloaded from the Olivetti site www olivetti com that contains detailed information on programming the settings The manufacturer reserves the right to carry out modifications to the product described in this manual at any time without any notice The quality requirements of this product are attested through display of CE marking on the product Your attention is drawn to the following actions which could compromise the conformity attested to above and also product characteristics e incorrect power supply e incorrect installation incorrect or improper use or use not in compliance with the warnings provided in the User s Manual furnished with the product e replacement of original components or accessories with others of a type not approved by the manufacturer or performed by unauthorised personnel User Safety Connect the machine to a nearby and readily accessible current outlet Access the print unit area only to r
3. appear on the touch screen are listed in the following tables The information provided in the tables includes the error message that is displayed MESSAGE the cause of the error CAUSE and when possible the solution SOLUTION To make consulting the errors easier they are grouped according to the environments in which they appear e EJ messages e General errors list e Operator management errors e EJerrors e Chipcard errors e Slip printer errors e Troubleshooting In the case of anomalies or functional errors that prevent the cash register from being used the following schema provides a summary of the remedial actions that can be taken to restore correct operation with more detailed information provided in the successive pages Switch the cash register off and on again using the power key Check if normal operating conditions have been restored Disconnect the power cord from the electrical socket 220V wait approx 20 seconds then reinsert the cord D into the socket Press the key Check if normal operating conditions have been restored If not proceed to the next step y Perform the Software Application Reset procedure Check if normal operating conditions have been 2 restored If not proceed to the next step y Perform the RAM Reset procedure Check if normal operating conditions have been G restored If not proceed to the next step y
4. during operating mode the operator requested is not present OPERATOR NOT ACTIVE The operator activated is not enabled or not programmed OPERATOR ACTIVE Appears when the operator is active and you enter option 601 to modify their personal details An attempt is made to activate an operator start shift without CLOSE SHIFT first closing the previous operator shift A request is made to run 210 report but the current operator shift has not been closed ENTER OPERATOR A sales ticket has been started but no operator is active EJ ERRORS MESSAGE CAUSE JOURN DELETED OPEN DOOR Appears at the end of the deletion procedure DOOR OPEN Appears when the door of the EJ bay is open NOT POSSIBLE Appears when the data on the multimedia card cannot be deleted EJ FULL Appears when there is no more free space for making registrations in the electronic journal NO CLOSURE Appears when the user requests printing of tickets by date and NZ but the closure has not yet been performed TICKET MISSING Appears when a request is made to print a ticket in the EJ but no ticket of that number exists JOURN NOT INIT INITIALISE Appears in conditions of electronic journal not initialised JOURN NOT INIT INIT TERMINATED Appears at the end of initialising the multimedia card JOURN NOT INIT EJ OTHER TILL Appears when a multimedia card is inserted that has been initialised on another cash regi
5. J To avoid any risk of damage to the EJ it is recommended that you follow the indications in the User Manual when using the EJ SOFTWARE APPLICATION RESET When error conditions occur that block the use of the cash register even after powering it off and on again both by pressing the On Off key and also removing the 220V power supply cord as described in step 1 on page 2 you must perform a software application reset operation to restore normal operating conditions To activate this procedure 1 Power off the cash register by pressing the Le key on the operator panel Disconnect the power cord from the electrical socket and wait approximately 20 30 seconds Reconnect the power cord to the electrical socket Power on the cash register by pressing and keeping pressed the then press and keep pressed the When the RESET message appears on the touch screen as shown the figure below release the keys 0700017 1 O RECOVERY Press the key again The touch screen calibration procedure starts automatically for more information refer to the chapter Calibrating the Touch Screen in the User Manual Perform touch screen calibration and at the end wait until the initialisation procedure completes and a message is printed on the ticket The cash register is now operational and ready for use RAM RESET PROCEDURE If after powering the cash register o
6. ainers 2 taking care not to disconnect the connectors inside on the controller board 12 10 Identify the K1 reset microswitch illustrated in the figure Press the K1 reset microswitch present on the controller board and keep it pressed 11 With the K1 RESET microswitch pressed power on the cash register by pressing the Lo key on the operator panel 12 Close the upper cover and paper compartment cover 13 The cash register is now operational again in sales or table mode as was previously configured on the cash register 13 14 Reposition the upper cover with the paper compartment cover then screw again the clamp screw indicated in the figure below 15 Fix the cover screwing on again the screws indicated in the figure that fix the upper cover of the casing 1 to the base 2 16 The cash register is now operational again and ready for use Note Check the date and time If they are not correct refer to the chapter Setting the Date and Time in the User Manual for how to set them correctly 17 Put the customer display back into its normal operating position 14 Code 573403 OLIVETTI S P A VIA JERVIS 77 10015 IVREA TO ITALY www olivetti com
7. bited it must be collected separately The dumping of these devices at unequipped and unauthorized places may have hazardous effects on health and the environment Offenders will be subjected to the penalties and measures laid down by the law TO DISPOSE OF OUR DEVICES CORRECTLY a Contact the Local Authorities who will give you the practical information you need and the instructions for handling the waste correctly for example location and times of the waste collection centres etc b When you purchase a new device of ours give a used device similar to the one purchased to our dealer for disposal The crossed dustbin symbol on the device means that When it to be disposed of the device is to be taken to the equipped waste collection centres and is to be handled separately from urban waste MMH Olivetti guarantees the activation of the treatment collection recycling and disposal procedures accordance with Directive 2002 96 EC and subsequent amendments 2 FOR OTHER COUNTRIES NOT IN THE EU The treatment collection recycling and disposal of electric and electronic devices will be carried out in accordance with the laws in force in the country in question ERRORS AND TROUBLESHOOTING This document is provided to help the user understand the error messages that appear on the touch screen and to handle situations where the cash register does not function correctly The various types of error message that may
8. ect amount is entered PRICE EXCEEDED Appears when the amount of the discount applied is greater than the price of the item sold INSER EXCHANGE Appears when the exchange value has not been entered in currency management COVER OF PAPER PRESS OPEN Appears when the cover of the printer is open PAPER MISSING Appears for the NEAR END OF PAPER condition not a blocking error END OF PAPER Appears for the END OF PAPER condition blocking error RUN REP Appears when you must run the closure report 210 to be able to perform the operation requested by the user MESSAGE CAUSE END 210 Appears when the 210 report results as still open and the user wants to perform another operation PRINTER DISCNNCTD Appears when there are communication problems or errors are detected when printing invoices or receipts on a slip printer WRONG VALUE Appears when an invalid value is inserted for example because it is outside the range of allowed values RETURN DISABLED Appears when a return operation is requested for a department but the return flag for the department is set as disabled in department management DISCOUNT DISABLED Appears when a discount operation is requested for a department but the discount flag for the department is set as disabled in department management GOODS REFUND Appears when a refund operation is requested for a d
9. epartment but the refund flag for the department is set as disabled in department DISABLED management PRICE INPUT Appears when a price bypass operation is requested for a department DISABLED but the price flag for the department is set as disabled in department management CLOSE DRAWER Appears when you try to open a ticket but the drawer is open WRONG CODE Appears after a validity check on the user entry signalling an incorrect code NO LOGO Warns that the logo number selected is not present in the cash register PROG VAT N TC Appears when the VAT No or Tax Code is not yet programmed on the cash register RUN REPORT 2 Appears when the user attempts to perform an operation but the report indicated after the message must first be run DB OVERFLOW Appears when the memory capacity available for BCR PLUs is exceeded DB FULL Appears when the BCR PLU DB is full MULTIPLE TK LIM EXC Appears when the maximum limit allowed for printing a multiple ticket is exceeded NOT PROG Appears during keypad programming when an invalid combination is programmed WRONG SIZE Appears when option 102 terminates because the maximum memory size has been exceeded POWERING OFF NOT POSSIBLE Appears at times when the machine cannot be powered off OPERATOR MANAGEMENT ERRORS MESSAGE CAUSE NOT PRESENT Appears
10. eplace accessories Do not use the machine above or close to sources of heat e g radiators or very close to water e g swimming pools or showers To effectively disconnect the appliance remove the plug of the power cord from the current outlet To clean the machine disconnect it from the current outlet use a damp cloth Do NOT not use corrosive liquids TABLE CONTENTS ERRORS AND TROUBLESHOOTING 1 ERROR MESSAGES 3 MESSAGES 3 GENERAL ERRORS LIST aee actives ia a al i 4 OPERATOR MANAGEMENT ERRORS 6 EJ ERRORS wives a od e e ao ania end aaa 6 CHIPCARD ERRORS scai dusin asuvan ireanii ustawie 7 5 55 0 ai aa at dap tea dal 7 TROUBLESHOOTING Sa cp a da sa 8 SOFTWARE APPLICATION RESET 9 RAM RESET 10 DIRECTIVE 2002 96 THE TREATMENT COLLECTION RECYCLING AND DISPOSAL OF ELECTRIC AND ELECTRONIC DEVICES AND THEIR COMPONENTS 1 FOR COUNTRIES IN THE EUROPEAN UNION EU The disposal of electric and electronic devices as solid urban waste is strictly prohi
11. ff and on both by pressing the On Off key and by disconnecting the 220V power supply cord as described in step 1 on page 2 and after performing the operation reset procedure the cash register has still not returned to a normal operating condition proceed as follows 1 Power off the cash register by pressing the L amp key on the operator panel 2 Disconnect the power cord NOTE if the electrical socket is within easy reach it is preferable to disconnect the power cord from the electrical socket rather than from the cash register 3 Wait for approximately 20 seconds then reconnect the power cord 4 Now without disconnecting the cash register from the power supply extract the customer display from its slot until only the last part is still inserted as shown in the illustration below This operation makes it easier to raise the upper cover to gain access to the controller board housed inside the cash register 10 5 Keeping the cash register upside down remove the screws indicated in the figure that fix the upper cover of the casing 1 to the base 2 6 Turn the cash register over again returning it to its normal position and remove the clamp screw indicated in the figure below 11 Rotate the cash register by approximately 180 to allow the upper cover to be raised Applying a slight upward force 1 raise the upper cover of the case Release the front restr
12. guring descriptors LESS MIN LIMIT Appears when the minimum limit is exceeded CAPACITY EXCEEDED Appears when an arithmetic operation causes an overflow in a register counter WRONG SEQUENCE Appears when the key sequence entered is not permitted in the current machine condition Appears when a ticket is open The requested operation OREN cannot be performed until the ticket is closed NOT MANAGED Appears in conditions when a code is not handled Appears when a quantity must be entered but the user QUANTITY 0 proceeds with the operation without inserting it for example for operations involving the X key QUANTITY EXCEEDED Appears when a quantity counter overflows while performing certain arithmetic operations NOT ALLOWED Appears when an operation is not allowed INSERT AMOUNT Appears when the mandatory balance calculation option is set and the user does not enter the amount for its calculation SET PRICE Appears when a price is not programmed for the department entered LALO LIMIT EXCEED Appears when the sales price of an item is less than the LALO price programmed HALO LIMIT EXCEED Appears when the sales price of an item is greater than the HALO price programmed BAL EXC HALO Balance exceeds HALO CREDIT LIMIT EXCEEDED Appears when the maximum credit amount allowed is exceeded also for CHIPCARD WRONG AMOUNT Appears when an incorr
13. move the form from the printer Appears when printing an invoice or receipt and printing must continue on the next form TROUBLESHOOTING PROBLEM POSSIBLE CAUSE SOLUTION The machine does not power on The machine does not perform the functions requested Temporary power failure while performing an operation on the machine Too rapid disconnection and reconnection of the power cord Disconnect the power cord from the electrical socket wait approx 20 seconds then reinsert the cord into the socket Press the key Error messages related to the EJ are shown on the operator display Opening closing the slot hatch or extracting the EJ while an operation is being performed on the machine With the power cord disconnected from the electrical socket extract the EJ and then reinsert it With the power cord disconnected from the electrical socket replace the EJ card The EJ card is damaged If the problem persists replace the EJ multimedia card The cash register powers on after the 9 key is used to power off The key has been kept pressed for too long Release the key when the message powering off appears on the touch screen End of paper condition Cash register cannot be powered off with the key Correct behaviour Insert a new paper roll and conclude the operation in course Warning when using E
14. ster JOURNAL NOT The multimedia card is not of the specific type supplied by the Authorised RECOGNISED Centres JOURNAL NOT Appears when the electronic journal cannot be used due to an USABLE initialisation error CHIPCARD ERRORS MESSAGE CAUSE CHIPCARD ERROR An error has occurred while programming the chipcard INVALID CHIPCRD The chipcard is invalid CHIPCARD EXPIRED The chipcard has expired The current date is greater than or equal to the expiry date written on the card DEALER CODE ERROR Appears when an error occurs for the dealer code CARD CODE ERROR Appears when an error occurs for the card code WALL CODE ERROR Appears when an error occurs for the wallet code The operation on the chipcard wallet cannot be executed because NOWALEET the wallet is not enabled POINTS LIMIT Appears when the upper limit for points contained on the chipcard is exceeded INVALID DATA The user details related to the chipcard are invalid CHECK BALANCE The card cannot be deleted because the value associated with the electronic wallet is not 0 MAX CREDIT EXC The operation requested for the card would result in the credit limit being exceeded SLIP PRINTER ERRORS MESSAGE CAUSE SOLUTION INSERT FORM Appears when you must insert the printing form into the slip printer Insertthe torm REMOVE FORM Re
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