APC Switch English/need fix
Contents
1. 8 Change the unit configuration selection to option 3 Paired Slave APC KVM Switch Administrator Menu Select Unit Configuration 1 Tiered Default 2 Paired Master ENTER accept ESC previous j 9 Press Enter to save your selection Next press the Esc key repeat edly to exit from the OSD menu 28 10 Power down the slave APC KVM Switch unit and disconnect the keyboard and monitor 11 Repeat Steps 2 7 with the remaining master Switch unit 12 Now choose option 2 Paired Master for this unit Press Enter to save the selection then press Esc repeatedly to exit the OSD menu 13 Power down the master unit and disconnect the monitor Pairing Connections 1 Locate the pairing cable kit It will contain a Y video cable with two 15 pin male VGA connectors and one 15 pin female VGA con nector It also contains a 9 pin male serial cable 2 Plug a male VGA connector into the port labeled VIDEO on each of the APC KVM Switch units 3 Connect the female VGA cable to the end of your monitor cable 4 Next connect the serial cable between the ports labeled PAIRING on the APC KVM Switch units 5 Connect a PS 2 mouse to the master APC KVM Switch unit 29 Connecting Computers to the APC KVM Switch 1 Power down the servers that will be part of your APC KVM Switch system Make sure that both of your switch units are turned off 2 Loca2. Move the ID Window Use the arrow keys or mouse to move the ID Window s position on the monitor If the window flickers but does not move continue tapping the arrow keys until it moves back into range Change window background color Press the lt PAGE UP gt key to cycle through the available window background colors Change text color Press the lt PAGE DOWN gt key to cycle through the available text colors Change window size Use the and keys to change the length of the ID Window 4 Press Enter to accept the changes or press Esc to exit the menu without saving the changes 17 Setting the ID Window Dwell Time This menu selection lets you set the time that the ID Window remains on screen after a channel switch Each channel can be configured independently The default time is set for 5 seconds 1 From the main OSD Window press the Control key twice or type Alt M to access the Command Menu 2 Select Channel maintenance from the Command Menu 3 Choose the option Dwell time for ID window 4 Enter a number between 0 255 seconds Entering 0 disables the ID Window Entering 255 allows the ID Window to stay on screen the entire time the channel is active 4 6 Administrator Functions The Administrator Functions Menu is accessed from the Command Menu Here you can create an administrator password set a system logout time and create individual user logins with specific access and privileges This m
3. 2 Press and release the asterisk key on the numeric keypad 3 Release the Num Lock key lt CM gt H3 lt Enter gt Changes the hot key sequence to the 2nd alternate 1 Press and hold down the Control key 2 Press and release the tilde key 3 Release the Control key lt CM gt ZM lt Enter gt Use this command to resynchronize the mouse after a device or computer hot plug Repeat if necessary until synchroniza tion is re established Note Using this command while the mouse is operating correctly will cause the mouse to lose sync 11 4 1 OSD Operations Activating OSD Activate on screen display OSD by pressing either of the keyboard Control keys twice within one second In nonsecure mode this brings up the main OSD Window Administrator Channel List In secure mode activating OSD will bring up the User Login window Type in your user name and press Enter The system administrator should login as Admin Root or Administrator If the user name is valid the password window will appear Type your password and press Enter This will bring up your Channel List If there is no keyboard activity the login window will timeout after 5 minutes and go to a screen saver Press any key to restore the login prompt Note All APC KVM Switch units ship in the default non secure state For more information on secure versus non secure operation see the section Administrato
4. Scan Dwell Time 5 Enter a number between 0 255 seconds Enter 0 to skip a channel during scanning 24 5 5 Scanning and Security In non secure mode you may scan your channels either numerically according to your channel list or sequentially through all attached servers Note that with sequential scanning you will pause at every active channel regardless of whether that channel has been added to the channel list or not In secure mode you will only scan through channels that appear on the channel list regardless of the scanning method chosen 25 6 1 Specifications Environmental Power Supported Hardware Agency Approvals Height 1 7 4 5 cm Width 17 2 43 7 cm Depth 6 5 16 51 cm Weight 4 2 Ibs 1 91 kg Operating Temperature 41 5 C to 104 40 C Storage Temperature 4 20 C to 122 50 C Input Power 8 0 W Operating Voltage 100 240 VAC Power Frequency 50 60 Hz Computer PC AT PS 2 and 100 compatibles Video Modes VGA SVGA XGA XGA II with adaptor Maximum Resolution 1280 x 1024 60 Hz Peripherals PS 2 keyboard PS 2 mouse IntelliMouse PS 2 only UL 1950 CSA C22 2 No 950 EN60950 FCC part 15A EN55022 EN50082 26 Pairing connects two APC KVM Switch units serially allowing access to 16 computers with one keyboard monitor and mouse without using a computer port It is used in place of cascading two units To pair your switch units use the instruc
5. connected directly to the computer If the problem persists contact Technical Support If keyboard does not work on any channel try the Reset mouse keyboard command from the OSD Command Menu Try a different keyboard If the keyboard still does not function cycle the power on the switch unit Cycle power on all attached computers and the switch unit and try again If the problem persists contact Technical Support Try changing the keyboard scan set for that channel by using the keyboard command sequence lt Kn gt For more information see Basic Operations If you are operating in secure mode verify your keyboard and mouse privileges If the problem persists call Technical Support Try changing the keyboard scan set for that channel by using the keyboard command sequence lt Kn gt For more information see Basic Operations If the problem persists call Technical Support Verify that the cable connecting the two units together is correctly connected on both ends For additional information see Installation If the problem persists contact Technical Support 36 OSD menu does not Verify that you are pressing the Control key twice pop up within one second If the problem persists contact Technical Support Unable to change channels Verify that the channel is powered Check the using OSD address configured in OSD If the computer is powered and the address is correct conta
6. to configure and control server access for every type of system user The administrator has full access privileges additional users can have viewing or viewing with keyboard and mouse control capability for each attached server This option is only available in secure mode 19 Push Button and Hot Key Channel Selection While in secure mode all front panel push buttons and hot key channel selection methods are disabled All other hot key commands remain operational to the administrator only In non secure mode all push buttons and hot key commands function normally Creating the Administrator Password 1 Press the Control key twice or type Alt M for the Command Menu 2 Select Administrator Functions from the Command Menu 3 Select Administrator Password from the Administrator Menu 4 Type your password and press Enter The password is not case sensitive 5 Repeat entry of the password for confirmation CAUTION Security is enabled once the password has been created Store a copy of your password in a safe place You should now see the option F10 Logout at the bottom of the main OSD Window and a lock symbol to the right of the menu headings Setting the Administrator Logout Time 1 Press the Control key twice or type Alt M for the Command Menu 2 Select Administrator Functions from the Command Menu 3 Select Administrator Logout Time from the Administrator Menu 4 Enter the number of
7. 1 Note the serial number and date of purchase of the KVM Switch Contact Customer Service at the phone number or address on the back cover of this manual Be prepared to provide a description of the problem A technician will help solve the problem over the phone if possible or will give you a Return Material Authorization RMA number If the KVM Switch is under warranty repairs are free of charge If the warranty has expired there will be a nominal charge for repair Pack the KVM Switch carefully to avoid damage in transit Dam age sustained in transit is not covered under the warranty Enclose a letter in the package with your name address RMA number a copy of the sales receipt daytime phone number and check if nec essary Clearly mark the RMA number on the outside of the shipping car ton The factory will not accept any materials without this marking Return the KVM Switch by insured prepaid carrier to the address on the cover of this manual 38 Limited Warranty American Power Conversion APC warrants its products to be free from defects in material and workmanship for a period of two years from the date of purchase Its obligation under this warranty is limited to repairing or replacing at its own sole option any such defective products To obtain service under warranty you must obtain a Return Material Authorization RMA number from APC or an APC service center Products must be returned t
8. D Window press the Control key twice or type Alt M to access the Command Menu N Select Turn scanning ON or Turn scanning OFF from the menu This is a toggle option only one scanning option will show on the menu at any one time Ww Press Enter With the Scan Button non secure mode only 1 You may initiate scanning by pressing and holding the Scan push button until the SCAN LED lights up 2 Scanning may be halted if a channel is selected or if the Scan push button is pressed again By keyboard hot key sequence System Administrator or non secure mode only The following key sequences control scanning Key Sequence Action lt CM gt SG lt Enter gt Enables the scan Go command lt CM gt SH lt Enter gt Enables the scan Halt command 5 4 Setting the Scanning Dwell Time System Administrators and non secure mode users For Sequential Scanning 1 From the main OSD Window press the Control key twice or type Alt M to access the Command menu 2 Choose the option Sequential Scan Dwell Time 3 Enter a number between 2 60 seconds The value you enter will be the dwell time for each active channel in the system For Alphanumeric Scanning 1 Highlight the channel that you wish to configure in the main OSD Window 2 Next press the Control key twice or type Alt M to access the Com mand Menu U Select Channel Maintenance from the Command Menu 4 Choose the option Alpha
9. M gt 7 lt Enter gt Selects Channel 7 on the base unit as the active channel 4 lt CM gt 21 lt ESC gt Exit Command Mode The instruction is not executed Channel 7 is still the active channel 10 3 4 System Control and Maintenance The following commands are used for system control and maintenance Enter the command sequences to perform the actions described in the table below Key Sequence Action lt CM gt Kn lt Enter gt Sets the keyboard scan set where n is a scan set number 1 3 lt CM gt MR lt Enter gt If you hot plug your mouse cable you may experience a loss of mouse signal Use this command to restore the signal if you are using a computer with a standard PS 2 mouse driver lt CM gt MW lt Enter gt If you hot plug your mouse cable you may experience a loss of mouse signal Use this command to restore the signal if you are using a computer with a Microsoft IntelliMouse driver lt CM gt AV lt Enter gt Displays the current firmware version of the processors inside your APC KVM Switch unit You must be either at a DOS prompt or in a text editor word processor to view this information lt CM gt H lt Enter gt Changes the hot key sequence to the default 1 Press and hold down the Num Lock key 2 Press and release the minus key on the numeric keypad 3 Release the Num Lock key lt CM gt H2 lt Enter gt Changes the hot key sequence to the Ist alternate 1 Press and hold down the Num Lock key
10. Thank You Thank you for selecting the APC KVM Switch The APC KVM Switch has been designed for many years of reliable maintenence free service APC is dedicated to the development of high performance electrical power conversion and control products and we hope that you will find this product a valuable convenient addi tion to your computing system Please read this manual It provides important safety installation and operating instructions that will help you get the most from your switch Save this manual It includes instructions for obtaining factory service should the proper operation of the APC KVM Switch come into question Radio Frequency Interference WARNING Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment FCC Statement NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in ac cordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the us
11. ance Germany Holland Ireland Israel Italy Japan Norway Portugal Russia South Africa Spain Sweden Switzerland Turkey UK In areas without toll free numbers 1 401 789 5735 USA or 353 91 702020 Ireland Serial Number 0660 6480 0800 15063 800 18 153 9800 13 374 0 800 09 24 07 0130 818907 0602 24655 1 800 702000 177 353 2206 1678 74731 0120 80 60 90 800 11 632 050 553182 7095 230 6297 0800 994206 900 95 35 33 020 795 419 1556 177 0800 35390275 0800 132990 Addresses American Power Converstion Corporation 132 Fairgrounds Road P O Box 278 West Kingston RI 02892 USA American Power Converstion Corporation A P C b v Ballybritt Business Park Galway Ireland American Power Converstion Corporation 4 Rue St Claire Deville Lognes F 77185 France American Power Converstion Corporation Omodaka Bldg 5F 1 9 7 Shibaura Minato ku Tokyo 105 Japan MAC Address Entire contents copyright 1998 American Power Conversion All rights reserved reproduction in whole or in part without permission is prohibited MasterSwitch NetShelter and PowerNet are trademarks of APC All other trademarks are the property of their respective owners
12. board Reset Wheel Mouse Keyboard Version Information ENTER accept ESC previous j O THE COMMAND MENU Ifyou are operating in non secure mode or are the system administrator you will have several options that do not appear in the User level Command Menu Channel Maintenance Administrator Functions and Sequential Scan Dwell Time Channel Maintenance and Administrator Functions are both covered in separate sections in this chapter Scanning is covered in Chapter 5 If you experience a loss of mouse signal while using the APC KVM Switch select the Reset Standard Mouse Keyboard option from this menu for a server with a standard mouse driver or Reset Wheel Mouse Keyboard if you are using a computer with a Microsoft IntelliMouse driver This will reset and in most cases restore your mouse signal These commands are equivalent to the lt CM gt MR lt Enter gt and lt CM gt MW lt Enter gt keyboard command listed in the System Control amp Maintenance section of this manual Choose the option Version Information to display on your monitor the current version level of your OSD firmware Press the Ese key to clear this information from your screen 14 4 4 Basic Channel Maintenance The Channel Maintenance Menu is accessed from the Administrator Command Menu and is available if you are operating in non secure mode or if you are the system administrator Here you can add delete or alter indi
13. ct Techni cal Support Administrator password is Call Technical Support forgotten User password is forgotten Contact your system administrator General keyboard video If the building has 3 phase AC power ensure problems that the computer the APC KVM Switch and the monitor are on the same phase Best results are obtained when they are on the same circuit Use only APC supplied cable APC warranties do not apply to damage resulting from user supplied cable Do not use a 2 wire extension cord in any APC product configuration Test AC outlets at computer APC KVM Switch and monitor for proper polarity and grounding Use only with grounded outlets at the computer switch and monitor When using a backup power supply UPS power the computer switch and the monitor off the supply System lockup during If there is no keyboard mouse or push button paired operation channel selection function try to bring up the OSD menu If it activates reselect your channel and verify that the channel functions normally If the problem persists contact Technical Support If the OSD menu does not activate verify that the serial cable and video cables are securely attached to both boxes If not reattach and try the OSD menu again If the problem persists contact Technical Support 37 6 4 If Problems Persist For problems not covered in the earlier troubleshooting chart or if the problem persists follow this procedeure
14. de without executing an instruction 3 3 Keyboard Switching One of the ways to change the active channel in a non secured APC KVM Switch system is by entering a short sequence of keystrokes on the keyboard This is called keyboard or hot key switching Note Hot key switching is only available in the default non secure state For more information on secure versus non secure operation see the Administrator Functions section of Chapter 4 The first set of keystrokes places your system in Command Mode As long as you are operating in Command Mode whatever you type will be interpreted as channel switch commands until the Enter or the Escape key is pressed to terminate Command Mode None of the keystrokes entered will be forwarded to the attached computer until you exit Command Mode Next enter the address Addr for the channel you wish to select Press Enter to accept the new channel The following command line shows the proper format used to switch your active channel via keyboard Key Sequence lt CM gt Addr lt Enter gt Selects an active channel via keyboard Below is a sample of a keyboard switching session with an accompanying explanation for each step Key Sequence Action 1 lt CM gt 5 lt Enter gt Selects Channel 5 on the base unit as the active channel 2 lt CM gt 36 lt Enter gt Selects the APC KVM Switch attached to channel 3 on the base unit then selects channel 6 on the cascaded unit 3 lt C
15. e of the life support device or to significantly affect its safety or effectiveness APC does not recommend the use of any of its products in direct patient care APC will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to APC that a the risks of injury or damage have been minimized b the customer assumes all such risks and c the liability of American Power Conversion is adequately protected under the circumstances Examples of devices considered to be life support devices are neonatal oxygen analyzers nerve stimulators whether used for anesthesia pain relief or other purposes autotransfusion devices blood pumps defibrillators arrhythmia detec tors and alarms pace makers hemodialysis systems peritoneal dialysis systems neonatal ventilator incubators ventilators for both adults and infants anesthesia ventilators and infusion pumps as well as any other devices designated as critical by the US FDA Hospital grade wiring devices and leakage current may be ordered as options on many APC UPS systems APC does not claim that units with this modification are certified or listed as Hospital Grade by APC or any other organization Therefore these units do not meet the requirements for use in direct patient care AMERICAN POWER CONVERSION Toll free technical support United States and Canada 1 800 800 4272 International Austria Belgium Denmark Finland Fr
16. e problem persists contact Technical Support Verify that the mouse is plugged into the correct PS 2 port on the back of the APC KVM Switch Verify that the mouse is PS 2 style and a supported brand See the Product Overview chapter for more information Try the mouse reset command lt MR gt or try the Reset standard mouse keyboard command from the OSD Command Menu for computers using PS 2 mice Use lt MW gt or Reset wheel mouse for computers using the Microsoft IntelliMouse For instructions on command mode see the Basic Operations chapter Verify that the mouse works when connected directly to a computer Cycle power to the switch You do not have to power down your computers for this If the mouse remains inoperable power down all attached computers cycle power on the switch then repower the computers If the problem persists contact Technical Support 35 Symptom Keyboard is inoperable on one computer channel Keyboard is inoperable on all channels Keyboard is inoperable after switching channels Characters on screen do not match keyboard input No keyboard video or mouse on expansion unit base unit is functioning properly If keyboard does not function on one channel verify that the cables from the computer to the switch are connected properly If you are operating in secure mode verify your keyboard and mouse privileges Verify that the keyboard works properly
17. eat step 4 until all computers are properly attached to the switch 6 Locate the power cord that came with your APC KVM Switch unit Plug it into the IEC power connector on the switch Make sure that the power switch is off then plug the other end of the power cord into an APC UPS or appropriate AC wall outlet This outlet must be near the equipment and easily accessible to allow for unplugging prior to any servicing of the unit 7 Power up your APC KVM Switch unit first then all attached servers be powered down before servicing the unit Always t The APC KVM Switch and all attached servers should disconnect the power cord from the wall outlet 2 2 Rack Mount Installation j Remove the side screws that secure the cover on your KVM Switch 2 Line up the holes in the side brackets with the screw holes in the side of the KVM Switch unit 3 Using the previously removed screws thread one through each of the holes in the sides of the rack mount brackets and into the KVM Switch cover Tighten them securely 2 3 Advanced Installation Attaching Multiple APC KVM Switch Units 1 Follow steps 1 6 of the Basic Installation section 2 Plug the 25 pin D connector of your input cable into any avail able channel port on the rear of your base switch unit 3 Plug the 15 pin video connector on the other end of the cable into the port labeled LJ on your first cascading KVM switch unit Plu the PS 2 mouse connector d
18. enance TGR WAI OWY ces fa RIS ie SCs 08 A oN ct AR Se estat et Administrator Functions Chapter 5 Channel Scanning CHOOSING A SCANNING Methi nn gea 22 setting the Scanning Order erste eet es es cede al ale ae 23 TUrAing Scanning ON and Office encude souks caudate eae 23 Setting the Scanning Dwell TIME oc cece cece cece eee eeseeeeeeeeteeseteseeeeeeeneeees 24 Scanning and Securty 2 rises a ie ee ase 25 Chapter 6 Appendices SWCCINICAT ONS pne e e n AU eas Al ld A ara PUIG Git sreo ail ale rele a a sae tte Troubleshooting Problem REPOT Tonnoir eai A aE cee E Aa Rn Entire contents copyright 1998 American Power Conversion All rights reserved reproduction in whole or in part without permission is prohibited e e INSTRUCTIONS The exclamation point within an equilateral triangle is intended to alert the user to the presence ofimportant operating and maintenance servicing instructions in the literature accompanying the appliance DANGEROUS VOLTAGE The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence ofuninsulated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons PROTECTIVE GROUNDING TERMINAL A terminal which must be connected to earth ground prior to making any other connections to the equipment POWER ON This symbol indicates the principle
19. enu is only used if you are running your system in secure mode If you configure an administrator password from this menu your system will then be in secure mode A lock symbol will appear to the right of the menu headings to indicate secure operation If you wish to keep your system in the default non secure mode return to the Command Menu For the differences between secure and non secure modes see below Differences between Secure and Non Secure Operating Modes Administrator Password Entering an administrator password places your system in secure mode Non secure systems do not use passwords To return your system to the default ofnon secure mode simply delete the administrator password When the administrator password is enabled user passwords must also be entered or the switch will not be completely secure The default for users is no password Simply press the enter key at the prompt Logout Capability You have the option of automatically logging out of the system after an administrator defined period of inactivity Timeout values can be set from 0 to 60 minutes A value of 0 keeps the user logged in continuously When the timeout is reached the current channel is deselected and the display goes to screen saver mode Users must login again to access system computers This option is only available in secure mode Multiple User Logins You can create up to four user logins in addition to the system administrator Use these logins
20. er will be required to correct the interference at his own expense Canadian Department of Communications Statement This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dict par le Minist re des Commu nications du Canada Table of Contents Chapter 1 Product Overview Feature OvervieW 2 ece cc cccccccsecseeseseeseesesesecsesscsneseeseseeseesesessesesseessetsseeseeeesesissnsseeteeneaeenss l COMPatiBINY asen a a a ats a Sate anes 3 Chapter 2 Installation Basie lnstallatio Mens A ina tend ecdacteitece 4 Rack Mount Installati n elon AN ee eee aoe 6 Advanced Installation once cccce ccs eeseeseseeseeseeeseeseecsessseneseeseeeeseesesessessesteseesseneseeses 7 Chapter 3 Basic Operations OVERVIEW aizas lire enon ysa R delist aaa TARAGA 8 Keyboard Conto erssssnayna ooer a n Sie bles i os 9 Keyboard SWItEDIN Gr meeneeeonen anaana O E derannstes 10 System Control amp Maintenane sissi 11 Chapter 4 OSD Operations Activating OSD ecsaccicciar chet cencednce adh anecneaedinenddainaca en THErOSD WAR GOW ii aa i ra doa aie id The CoOmMand MENU ascidian Basic Channel Maint
21. esignated by a mouse icon into the i port Plug the remaining 6 pin miniDIN keyboard connector into the port CASCADING PS 2 MOUSE UNIT CONNECTOR BAS UNIT VGA VIDEO Pa CONNECTOR PS 2 KEYBOARD CONNECTOR 4 Repeat steps 2 3 for every cascaded switch unit in your system 5 Power up your switch unit s first then all attached computers 3 1 Basic Operations Overview Your APC KVM Switch may be operated in a non secure no password required or secure password required mode All units ship defaulted to the non secure mode For information on implementing password security see the Administrator Functions section of Chapter 4 Computers may be powered up one at a time or all at once No operator intervention is required during booting As the system stabilizes an amber LED over each channel will light indicating that the attached computer is powered on A green LED will light at the active computer A computer may now be selected via the on screen display menu or if you are in non secure mode channel push buttons the Scan button or keyboard hot key sequence The Scan push button has a green LED over it Press the button momentarily to switch to the next computer in sequence Press and hold the button for one second to initiate channel scanning The green LED will light while you are in scan mode There are two status LEDs The red LED lights if an internal failure occurs The green LED
22. following mice are known to be compatible IBM PS 2 style Logitech Trackman Kensington Microsoft Serial PS 2 mouse Logitech Mouseman PS 2 Microsoft IntelliMouse Other manufacturers mice may operate with the APC KVM Switch If you experience problems using an untested mouse contact APC Technical Support with the manufacturer and model number of the mouse in question 2 1 Installation Basic Installation 1 Power down all computers that will be part of your APC KVM Switch system Connecting your Peripherals 2 Locate your PS 2 keyboard VGA video monitor and PS 2 mouse 3 Plug your VGA monitor cable into the LJ port on the back of your APC KVM Switch Plug your PS 2 keyboard cable and your PS 2 mouse cable into the ports labeled and respectively VGA MONITOR ti a PS 2 MOUSE CABLE PS 2 KEYBOARD CABLE Connecting Computers to the APC KVM Switch 4 Locate your first input cable It will have a 25 pin D connector at one end Plug this cable into any numbered channel port on the rear of the switch The other end of the input cable will have three con nectors a 15 pin HDD connector for your video a PS 2 keyboard connection and a PS 2 mouse connection The PS 2 connectors are designated by a mouse or keyboard icon on the connector Plug these connectors into the matching ports on your computer MOUSE PORT KEYBOARD X PORT 5 Locate your next input cable Rep
23. minutes you wish to pass without keyboard mouse activity before the administrator is automatically logged out of the system The default of 0 keeps the administrator logged on continuously 60 is the maximum setting 20 Setting up additional users 1 Press the Control key twice or type Alt M for the Command Menu 2 Select Administrator Functions from the Command Menu 3 Select Setup User 1 from the Administrator Menu 4 Choose the Name sub menu and enter the name for this user 5 Choose the Password sub menu and enter the password and con firm it for this user Passwords are not case sensitive 6 Choose the Access sub menu Here you will see a listing of all attached servers in the channel list For each server choose a level of access for this user by selecting one of the function keys listed on the screen F5 for no access F6 for video only or F7 for video and keyboard mouse capability The default is set for full access All changes go into effect as soon as they are made Press Enter when you have completed your configuration 7 Choose the Logout Time sub menu Enter a value in minutes for this user s logout time A value of 0 keeps the user logged on con tinuously 60 is the maximum setting The default is 5 minutes 8 Press Enter to accept your selections and repeat steps 3 8 for each remaining user 21 5 1 Channel Scanning Choosing a scan method APC KVM Switch s sca
24. nning feature allows you to automatically monitor or scan your computer channels without intervention When keyboard activity is detected scanning is suspended until all keyboard activity stops Scanning then resumes with the next channel in sequence Mouse activity will not affect scanning in any way The length of time each channel remains on the screen or dwell time is configurable and can be changed at any time There are two ways to scan through the channels in your APC KVM Switch system either sequentially or numerically Scanning sequentially allows you to view each of your active channels in the order that they are attached to the APC KVM Switch The amount oftime each channel remains on the screen or dwell time is configurable and is the same for all channels Scanning numerically allows you to scan all your channels in alphanumeric order according to the channel list in the main OSD Window With this scan method you can adjust the dwell time for each channel or omit a channel from the scan sequence completely Choose whichever method is most appropriate for your configuration 22 5 2 Setting the Scanning Order 1 From the main OSD Window press the Control key twice or type Alt M to access the Command Menu 2 Choose Scanning order from the menu 3 Select either Sequential order or Alphanumeric order 4 Press Enter 5 3 Turning Scanning On and Off From the OSD menu 1 From the main OS
25. o APC or an APC service center with transporta tion charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place or purchase This warranty does not apply to equipment which has been damaged by accident negligence or misapplication or has been altered or modified in any way This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase EXCEPT AS PROVIDED HEREIN AMERICAN POWER CONVERSION MAKES NO WARRANTIES EXPRESS OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Some states do not permit limitation or exclusion of implied warranties therefore the aforesaid limitation s or exclusion s may not apply to the purchaser EXCEPT AS PROVIDED ABOVE IN NO EVENT WILL APC BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAM AGES ARISING OUT OF THE USE OF THIS PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Specifically APC is not liable for any costs such as lost profits or revenue loss of equipment loss of use of equipment loss of software loss of data costs of substitutes claims by third parties or otherwise Life Support Policy As a general policy American Power Conversion APC does not recommend the use of any of its products in life support applications where failure or malfunction of the APC product can be reasonably expected to cause failur
26. on off switch is in the on position POWER OFF This symbol indicates the principle on off switch is in the off position 1 1 Product Overview Feature Overview The APC KVM Switch allows you to control up to 64 computers with one keyboard monitor and mouse Each computer can be up to 25 feet away from the switch The switch works with IBM PC AT and PS 2 systems and 100 compatible machines with support for VGA SVGA XGA and XGA II video PS 2 keyboard and PS 2 mouse peripherals are supported through the rear of the unit Expansion for up to 64 computers An APC KVM Switch unit will support from one to eight attached computers or channels If more than eight channels are needed multiple units can be cascaded together for expansion Up to 2 tiers of units can be connected for a total of 64 attached computers in one system On screen display capability Configure and control your APC KVM Switch with on screen menuing Name your computer channels anything you wish then select the desired computer from an easy to use menu Secondary menus let you configure and initiate channel scanning and other system features Advanced security for total control over system access Use the advanced bi level security feature to configure and control server access for every type of user in the system The administrator has full access privileges individual users can have viewing or viewing editing capability for each attached server IntelliMouse sup
27. oubleshooting These troubleshooting charts cover many of the problems that might arise with the APC KVM Switch If you have a problem with the APC KVM Switch refer to these charts first There may be a simple solution that you are overlooking No status light Verify unit is turned on Check power cable If status light still does not light turn off the unit and check the fuse located under the power cord connector If the problem persists contact Technical Support Red status LED lit Internal unit failure Contact Technical Support Green channel LED not lit Verify that the computer is powered on Check the cabling between your computer and the APC KVM Switch Verify that a keyboard works when plugged directly into your computer If the problem persists contact Technical Support 33 Unable to hot key switch to a channel Unable to push button switch to a channel No video Mouse jumps or hugs Screen Verify that no OSD menuing windows are up on your monitor You must escape from all OSD menus to enable hot key switching Verify that you are not in secure mode No lock symbolon OSD screen Verify that you are in hot key mode by checking to see if the green status LED is blinking If it is not press escape and try going into command mode again If the problem persists contact Technical Support Verify that the channel being selected is not serving as an expansion unit Verify that you are not in secu
28. port The APC KVM Switch offers full support for the Microsoft IntelliMouse OSD Configuration Utility The OSD Configuration Utility allows the administrator to easily configure and download a channel list with defined users and access privileges to the entire system This utility will also read and save your current configuration for extra security Push button and keyboard switching In addition to using the on screen menus you can switch computer channels in one of three easy ways via the APC KVM Switch channel push buttons with the Scan button or with a simple keyboard sequence Keep Alive feature APC KVM Switch s Keep Alive feature allows attached servers to power the unit in the event of a switch power failure This prevents attached computers from locking up and keeps you from losing time and data Built in scanning capabilities A built in scanning feature allows you to automatically monitor or scan your computers without intervention When keyboard activity is detected scanning is suspended until all activity stops Scanning then resumes with the next channel in sequence Status indicator LEDs Indicator LEDs give you constant readings on the status of your APC KVM Switch unit Status scanning and channel LEDs take the guesswork out of system operation and diagnostics A typical APC KVM Switch configuration is shown below 1 2 Compatibility The APC KVM Switch requires a PS 2 mouse and keyboard The
29. r Functions 4 2 The OSD Window This window lists all named channels in your APC KVM Switch system They will be listed alphabetically with their channel addresses and access status beside them When in secure mode only the channels that are accessible to the logged in user will be listed See the section Administrator Functions for more information F4 OFF __ F6 Reboot Gess J555 5 THE MAIN OSD WINDOW Use your up and down arrow keys the page up and down keys or your mouse to select a channel Move immediately to the top or bottom of the list with the home and end keys Press a letter while in the main OSD Window and the Highlight Bar moves to the first channel name beginning with that letter Press the letter repeatedly to scroll through all channels that begin with that letter from top to bottom Press Enter to make the switch To exit the OSD Window without changing channels press Esc To manually logout when in secure mode press F10 13 4 3 The Command Menu Once you have activated the main OSD Window you can open the Command Menu by either pressing the Control key twice or by typing ALT M The Command Menu options are selected in the same manner as channels in the OSD Window Scroll the Highlight Bar up and down and press Enter when your selection is highlighted Administrator Functions Turn Scanning ON Scanning Order Sequential Scan Dwell Time Reset Standard Mouse Key
30. re mode No lock symbolon OSD screen Verify that a computer is attached to that channel If the problem persists contact Technical Support Verify that the video cable between the server and the APC KVM Switch is correctly connected Verify that the monitor cable is correctly connected to the switch Power down the computer Connect the monitor directly to the computer and power up again If the monitor operates correctly direct to the computer contact Technical Support If it does not try another monitor If the mouse has been hot plugged while running in Windows you may need to close and restart Windows If the mouse still does not function try the mouse resynchronization command lt ZM gt For instructions on command mode see Basic Operations If the problem persists contact Technical Support 34 Mouse is inoperable on one computer channel Mouse is inoperable on all computer channels If the mouse is inoperable on a channel try the mouse reset command lt MR gt or lt MW gt with that computer selected For instructions on command mode see Basic Operations Verify that the cables from the computer to the APC KVM Switch are connected properly Make sure that you have keyboard mouse privileges for that channel Verify that the mouse driver and application are configured properly for mouse support Verify that the computer works properly with a mouse connected directly to it If th
31. s long and press Enter At the next prompt type in the letter 1 if the server is attached to the master unit or 2 if it is attached to the slave unit Press Enter When prompted for another cascade level type Y and press Enter Type the number that corresponds to the computer port that the com puter is attached to on the APC KVM Switch and press Enter Type N when prompted for another cascade level and press Enter Press Esc at any point to exit this operation without adding a channel Note Keyboard switching is not available on paired units All other keyboard controls function as described earlier in the manual 31 Uninstalling Pairing I Press either Control key twice to bring up the On Screen Display Administrator Channel List menu Press Control twice again select Administrator Functions and press Enter Select Unit Configuration and press Enter Change the unit configuration to Option 1 Tiered Press Enter to save your selection and Esc to exit OSD Disconnect the serial and video cables from both switch units Attach a keyboard and monitor directly to the slave unit Repeat instructions 1 5 on the slave unit The units may now be cascaded together or used separately Note Please note that the channel list will need to be modified according to the Basic Channel Maintenence instructions in the manual after uninstalling pairing 32 6 3 Tr
32. te your first input cable It will have a 25 pin D connector at one end Plug this cable into any numbered channel port on the rear of the switch The other end of the input cable will have three con nectors a 15 pin HDD connector for your video a PS 2 keyboard connection and a PS 2 mouse connection The PS 2 connectors are designated by a mouse or keyboard icon on the connector Plug these connectors into the matching ports on your computer MOUSE PORT KEYBOARD 3 Locate your next input cable Repeat step 2 with all the computers that will be attached to your master switch Next attach the remain ing computers to the slave switch 30 4 Locate the power cords that came with your APC KVM Switch units Plug each one into the IEC power connectors on the switch units Make sure that the power switches are off then plug the other end of the power cords into appropriate AC wall outlets This outlet must be near the equipment and easily accessible to allow for unplug ging prior to any servicing of the unit 5 Power up your slave switch first followed by your master switch then all attached computers The APC KVM Switch and all attached computers should be powered down before servicing the unit Always disconnect the power cord from the wall outlet Adding New Channels with Paired Units l Select Add Channel from the Channel Maintenence Menu Type in a new channel name up to 14 character
33. tions below instead of those given in the Installation chapter Initial Configurations 1 Select one of your two APC KVM Switch units to be used as the slave unit 2 Connect your VGA monitor cable to the port labeled on the back of this unit Next connect your keyboard to the port labeled on the same unit 3 Locate the power cord that came with your APC KVM Switch unit Plug it into the IEC power connector on the switch Make sure that the APC KVM Switch power switch is off then plug the other end of the power cord into an appropriate AC wall outlet This outlet must be near the equipment and easily accessible to allow for un plugging prior to any servicing of the unit 27 4 Turn the APC KVM Switch unit on and press the Control key twice to activate the On Screen Display system The Administrator Chan nel list will appear in a pop up menu 5 Press the Control key twice more to activate the Administrator Com mand Menu APC KVM Switch Administrator Command Menu Administrator Functions Turn Scanning ON Scanning Order Sequential Scan Dwell Time Reset Standard Mouse Keyboard Reset Wheel Mouse Keyboard Version Information ENTER accept _ ESC previous 6 Using the arrow keys highlight Administrator Functions and press Enter This will bring up the Administrator Menu 7 From here highlight and select Unit Configuration
34. to delete in the main OSD Window 2 Press the Control key twice or type Alt M for the Command Menu 3 Select Channel maintenance from the Command Menu 4 Choose the Delete channel option 5 Type Y or N at the prompt to confirm the deletion and press Enter Changing Channel Names and Addresses 1 Highlight the channel you wish to alter in the main OSD Window 2 Press the Control key twice or type Alt M for the Command Menu 3 Select Channel maintenance from the Command Menu 4 Choose the appropriate option 5 Enter the new channel name or address and press Enter to accept Press Esc anytime to exit this operation without saving the changes 4 5 The ID Window The ID Window appears when you change channels and displays the name of the selected channel This window can be individually configured for each channel in your system The characteristics of the ID Window can be changed from the Channel Maintenance Menu This option is only available if you are operating in non secure mode or if you are the system administrator Changing the Size Color and Position of the ID Window 1 From the main OSD Window press the Control key twice or type Alt M to access the Command Menu 2 Select Channel maintenance from the Command Menu 3 Choose the option Options for ID window Follow the procedures outlined in the table below to change the size color or position of your ID Window Operation Procedure
35. vidual channels APC KVM Switch Configure Channel Delete Channel Change Channel Name Change Channel Address Dwell Time For ID window Options For ID window Alpha Scan Dwell Time ENTER accept T J Ld Ges J55 5 S THE CHANNEL MAINTENANCE WINDOW Adding New Channels base unit only 1 Select Add channel from the Channel Maintenance Menu Type in a new channel name up to 14 characters long and press Enter 2 Type in the channel number for the computer you are naming and press Enter 3 When prompted for another cascade level type N and press Enter Press Esc at any point to exit this operation without adding the channel Adding New Channels with a cascaded unit 1 Select Add channel from the Channel Maintenance Menu Type in a new channel name up to 14 characters long and press Enter 2 Type in the switch channel number that corresponds to the port that the second cascaded switch unit is attached to and press Enter 15 3 When prompted for another cascade level type Y and press Enter 4 Enter the number that corresponds to the computer port on the cas caded APC KVM Switch you are adding and press Enter 5 When you have finished adding levels up to two total type N when prompted for another cascade level and press Enter Press Esc anytime to exit this operation without adding the channel Deleting an Existing Channel 1 Highlight the channel you wish
36. will blink for several seconds during power up while the system performs a self diagnostic After initialization the green LED remains lit during normal operation and blinks only when you are in Command Mode OODOOO www apcc com 3 2 Keyboard Control The following notational conventions appear throughout this chapter to illustrate commands for operating the APC KVM Switch Whenever you see one ofthe symbols listed on the left side of the table substitute the corresponding steps or values listed on the right side of the table Key Sequence or Value Enter Command Mode 1 Press and hold down the Num Lock key 2 Press and release the minus key on the numeric keypad 3 Release the Num Lock key Note For alternate hot key sequences see System Control amp Maintenance later in this chapter lt Enter gt Press the Enter or Return key The lt Enter gt command is used to execute an instruction and exit from Command Mode The numbers over the push buttons on your APC KVM Switch are your servers addresses Enter the number 1 8 for the computer you re selecting For cascaded systems enter the address of the base unit first Example You have an APC KVM Switch unit cascaded from channel 2 of your base unit To access the computer at channel 3 of this second cascaded unit enter 23 lt ESC gt Press the Escape key The lt ESC gt command is used to exit Command Mo
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