Bahrain - Fujitsu
Contents
1. Fujitsu reserves the right not to provide the warranty unless proof of purchase can be provided The sales receipt or invoice showing the date of purchase serial number and product number Fujitsu provides an online warranty registration service to enable users to register their product s If the product is not registered within the first 30 days from purchase proof of purchase in the form of the sales receipt or invoice showing the date of purchase serial number and product number will be required to request service under the terms of this warranty Customers who have registered their product warranty will not be required to provide proof of purchase Please visit http emea fujitsu com scanners register and enter your model and serial number to register and to obtain your certificate of warranty This site also sets out options for upgrading your product warranty to a Service Plan These upgraded services can be purchased from the supplier of your Fujitsu product s If you opt to take any of these options you will be able to obtain an amended Certificate of Service setting out the enhanced terms of your purchased Service Plan Rev 3 0EN 12 2014 Page 20f8 foe rumu ASSURANCEPROGRAM Product Warranty Terms t Conditions 5 Scope of Warranty Service Provided that a certificate of warranty has been issued pursuant to an online warranty registration or satisfactory proof of purchase has been provided warranty service and techni2. will require maintenance more frequently as these papers typically leave large amounts of residues and dust These residues and dust deposits can downgrade the performance of the product over time if not removed Good indications that your scanner requires maintenance include Sensor alarms errors dust build up preventing sensors from operating Persistent paper jams despite cleaning and consumable change residue build up on rollers or dust inside sensors Image quality issues such as lines down image or other artefacts dust and or residues on glass or inside optical units Unusual Grinding or knocking noises severe build up of residues and dust toner on rollers and moving parts For best performance with standard paper types 80 gsm A4 Fax copier paper and providing correct operation and care of the product is performed as described in the operators guide we recommend maintenance intervals of Product Group Recommendation Workgroup Departmental amp Network Scanners Every 2 3 years or at approx 500k scans whichever is reached first Low Volume Production Scanners Every year or at approx 1 million scans whichever is reached first Mid Volume Production Scanners Every year or at approx 2 million scans whichever is reached first Customers can purchase Preventative Maintenance in packs of 1 2 and 3 visits as required depending on their daily scan volumes 11 Limitation of Liability Except in the case
3. 18h Sat Thu im oma 49 911 895 7882 Arabic amp English 11h 19h Sat Thu E Qatar 49 911 895 7882 Arabic amp English 10h 18h Sat Thu EI Saudi Arabia 800 844 4468 Arabic amp English 10h 18h Sat Thu EE U A E 8000 4441007 Arabic amp English 11h 19h Sat Thu Thank you for choosing Fujitsu Rev 3 0EN 12 2014 Page 70f8 _ cO FUJITSU
4. ASSURANCEPROGRAM Product Warranty Terms amp Conditions FUJITSU co ASSURANCEPROGRAM FUJITSU Product Warranty Terms Conditions 1 General Fujitsu document scanners are designed manufactured marketed and supported by PFU Limited and its subsidiaries worldwide hereafter Fujitsu PFU Limited is a Fujitsu group company Fujitsu warrants that the product is manufactured from high quality parts that conform to Fujitsu published specifications They are free from material defects and perform in accordance with their specifications Fujitsu cannot and does not warrant error free or uninterrupted operation of the product 2 Warranty Period and Validity Warranty service is valid from the date of the original purchase of the product by the end user The validity period of the warranty as indicated in section 5 Any warranty repair or replacement of the product will not extend the original warranty period Alteration defacing or removal of the product s original factory label containing the product s unique serial number will invalidate the warranty 3 Software Software distributed by Fujitsu as part of the product bundle or package is not warranted under this warranty but is warranted in the End User License Agreement EULA of the software Details of the EULA can be found on the CD Rom containing the software or can be viewed during the installation of that software 4 Proof Of Purchase amp Warranty Registration
5. cal support will be provided free of charge as set out in the table below during the warranty period by Fujitsu and or Fujitsu approved agents Fujitsu can be contacted by telephone or by using the online Support Contact form at http www fujitsu com emea contact peripherals enquiryform all in one support form html If the warranty period has expired on the product or a valid certificate of warranty or satisfactory proof of purchase showing the product is within its warranty period cannot be provided Fujitsu s current service charges will apply to any services provided under this Warranty ScanSnap 1300i Scanner Product Warranty Features Product Warranty Online Ticketing System w Advance Exchange Replacement within 7 days w Spare Parts Labour 8 Logistics Included Excludes Consumables w Warranty Period from date of product purchase 24 Months ScanSnap iX500 Scanner Product Warranty Features Product Warranty Telephone Hotline Support 4 Online Ticketing System 4 Advance Exchange Replacement within 1 2 days 4 Spare Parts Labour 8 Logistics Included Excludes Consumables w Warranty Period from date of product purchase 24 Months ScanSnap S1100i iX100 and SV600 Scanners Product Warranty Features Product Warranty Telephone Hotline Support w Online Ticketing System 4 Advance Exchange Replacement within 7 days S1100i and iX100 4 Advance Exchange Replacement within 1 2 da
6. d Excludes Consumables w Preventative Maintenance Visits included 1 visit Requires Registration Warranty Period from date of product purchase 12 Months Rev 3 0EN 12 2014 Page 3of8 co ASSURANCEPROGRAM FUJITSU Product Warranty Terms Conditions 6 Warranty Service Descriptions Advance Exchange Service This is applicable only to warranties on ScanSnap Workgroup Departmental and Network scanners The warranty includes spare parts labour shipping or travel for verified hardware failures A fully refurbished As New scanner of the same model will be delivered within 1 2 days to the customer s premises 7 days for ScanSnap iX100 1100i and 1300i Collection of the customer s defective product will occur at the same time or 1 2 days after the delivery of the replacement scanner Advance Exchange Service will be provided between 9 am and 5 pm local time Monday through Friday excluding holidays This warranty does not include preventative maintenance maintenance training consumables and cleaning materials on site troubleshooting of software configuration applications or set up On site Repair Service This is applicable to Warranty on Low Volume and Mid Volume Production Scanners The warranty includes spare parts labour and travel for verified hardware failures The Qualified Service Technician will arrive within the next business day NBD with spare parts and repair the equipment at the customer s premis
7. e product regularly using the approved cleaning materials and guidelines outlined in the operator s guide The Warranty does not cover image quality issues or feeding issues that are attributable to cleaning amp daily care In such instances Fujitsu reserves the right to apply charges for the service 9 Consumable Items To maintain optimum performance of your Fujitsu product consumable kits will need to be purchased to replace consumables that become exhausted through normal use Fitting of replacement consumables is the responsibility of the customer Guidelines on how to fit consumables are contained in the operator s guide The Warranty does not cover the replacement or the fitting of consumables Replacement consumable kits can be sourced from your point of purchase and we recommend that customers always have a spare set on hand for continuity of operation Rev 3 0EN 12 2014 Page 4of 8 co rumu ASSURANCEPROGRAM Product Warranty Terms t Conditions 10 Periodic Maintenance During the life of your scanner product periodic maintenance preventative maintenance by a Qualified Service Technician may be required to ensure continuous scanning operation Required maintenance frequency varies depending on use Heavy users or users scanning high ratio s of non standard paper types e g Carbonless papers otherwise known as NCR paper dyed papers very rough grade dusty papers or other chemically treated papers
8. er than those who are directly contracted to provide Services to Fujitsu relating to or in connection with this Warranty Fujitsu processes all personal information in compliance with our Privacy Policy which is available online at http www fujitsu com emea about fel privacy html Fujitsu is 15027001 certified 16 Warranty Revision Fujitsu reserves the right to revise the terms and conditions of this warranty 17 Warranty Provider s Registered Office 18 PFU Imaging Solutions Europe Ltd Hayes Park Central Hayes End Road Hayes Middlesex UB4 8FE United Kingdom Contacting the Technical Assistance Center Customers may contact the Technical Assistance Center TAC in two ways Either by telephone or by using the online support contact form If you contact the TAC using the online support contact form you will receive a ticket number by email and a callback Our aim is to callback within 30 60 minutes during business hours In the event of a technical problem TAC will assist the Customer in resolving the problem over the telephone The Customer must provide TAC with contact details along with the product model number part number serial number and a description of the problem The Customer may be asked to run some simple self diagnostic tests and report the resulting status error code messages and or images For issues relating to paper jams or paper feeding TAC will require the scan count and consumable c
9. es Service will be provided between 9 am and 5 pm local time Monday through Friday excluding holidays This warranty does not include preventative maintenance maintenance training consumables and cleaning materials on site troubleshooting of software configuration applications or set up For full details of applicable product warranty for each scanner model please see http emea fujitsu com scanners productwarranty Fujitsu or its agent will repair or replace defective product s using genuine replacement parts or by providing a new or as new product depending upon scanner model and at its discretion All defective parts and products that are replaced under the terms of this warranty become the property of Fujitsu Fujitsu reserves the right to remove the product from site to affect a repair 7 Warranty Service Exclusions Warranty services are excluded for issues for which Fujitsu is not responsible including but not limited to Missing parts accessories supplies consumables and expendable items or problems caused by those items identified as being the user s responsibility in the Periodic Routine Maintenance chapter of the User s Manual Failure to carry out Periodic Preventive Maintenance or check ups Faulty Installation unless performed by Fujitsu or a Fujitsu appointed agent Software configuration software set up or network configuration issues Neglect misuse abuse or over usage in excess of the duty cycle s
10. of death or personal injury caused by Fujitsu s negligence Fujitsu s liability for damages of any kind will be limited to the price paid for the product s its repair or replacement In no event will Fujitsu be liable for any loss damage costs or expenses of any nature whatsoever of any indirect or consequential nature nor for any economic loss or other loss of turnover profits business or goodwill Fujitsu will not be liable for any breach of its obligations under this Warranty as a result of circumstances beyond the reasonable control of Fujitsu including but without limitation fire flood terrorism sabotage civil insurrection war industrial action or disruption to or failure of the internet 12 Geographic Cover This Warranty is applicable to products delivered and located within Austria Belgium Bulgaria Croatia Czech Republic Denmark Estonia Finland France Germany Greece Hungary Italy Luxembourg Netherlands Norway Poland Portugal Romania Republic of Ireland Serbia Slovakia South Africa Spain Sweden Switzerland and the United Kingdom supplied by PFU Imaging Solutions Europe Ltd through its distribution channel This expressly excludes all islands unless directly connected to the road network Fujitsu will endeavour to affect a repair or replacement within a reasonable time and within the service levels applicable to the grade of warranty but does not guarantee to do so Geographic limitations may apply to service level
11. ount Providing this information will assist TAC in determining if the problem is the scanner or another component of the Customer s system and if the problem can be resolved over the telephone After TAC verifies a hardware problem a service call will be initiated Dependant upon the product and applicable grade of warranty TAC will advise the customer and arrange the service delivery as per the description in section 5 Fujitsu or its agent will repair or replace defective product s using genuine replacement parts or by providing a new or as new product depending upon scanner model and at its discretion All defective parts and products that are replaced under the terms of the Warranty become the property of Fujitsu Fujitsu reserves the right to remove the product from site to effect a repair Rev 3 0EN 12 2014 Page 6 of 8 co rumu ASSURANCEPROGRAM Product Warranty Terms amp Conditions 19 Registration and Contacting Service t Support Product Warranty Registration http emea fujitsu com scanners register Technical Assistance Center Support Contact Form http www fujitsu com emea contact peripherals enquiryform all in one support form html Technical Assistance Center Telephone Contact Numbers Country Telephone Number Language s Opening Hours Bahrain 165 48904 Arabic amp English 10h 18h Sat Thu EE kuwait 49 911 895 7882 Arabic amp English 10h
12. pecified in the User s Manual Abnormal electrical or physical stress or electrical work external to the product Adverse climatic conditions such as high humidity or extremely dusty environments Use of incompatible faulty or counterfeit consumables or accessories Paper jams and their removal due to the incorrect loading of media or the use of incompatible media the removal of any paper jam that could have been performed by the user following the procedures detailed in the operator s guide Damage caused by staples paper clips or premature wear of consumables caused by contamination from solvents such as glue or chemically treated papers or other media Damage caused chemical cleaning agents not approved by Fujitsu Europe Ltd Damage caused by attempted repair or modification by any person not approved by Fujitsu to make such repairs Relocation services systems engineering services programming reinstallation of user operating systems or applications software reconstruction of date operational procedures due to any sort of failure to implement the most current software releases Any other damage whether accidental or deliberate and any causes other than normal use Fujitsu reserves the right to apply charges for callouts repairs and or replacements that are not covered by the Warranty 8 Cleaning amp Daily Care To maintain optimum image quality and feeding performance it is necessary for the scanner operator to clean th
13. s in some countries 1100i and S1300i Warranty is applicable to products delivered and located within Europe Middle East and Africa Supplied by PFU Imaging Solutions Europe Ltd through its distribution channel Geographic limitations may apply to service levels in some countries For more information please check with your local Fujitsu Reseller or contact your local Fujitsu representative 13 Reseller Warranty No reseller is authorised to modify the terms set out in this document the Assurance Program Product Warranty Terms and Conditions Any additional warranty or guarantee offered by a reseller other than the Assurance Program is the sole responsibility of that reseller 14 Upgrades to the Product Warranty Upgraded Service Plans can be sourced from your point of purchase within 30 days of the original scanner purchase date You may also purchase a Service Plan if your warranty has expired For details about Bronze Silver Gold amp Platinum Service Plans and information about geographic cover please visit http emea fujitsu com scanners serviceplans If you require help in choosing the right service plan please contact us at http emeafujitsu com scanners serviceadvisor Rev 3 0EN 12 2014 Page 5of8 co ASSURANCEPROGRAM FUJITSU Product Warranty Terms Conditions 15 Disclosure of your personal information Fujitsu will not disclose your personally identifying information to any third parties oth
14. ys SV600 4 Spare Parts Labour 8 Logistics Included Excludes Consumables w Warranty Period from date of product purchase 12 Months Fi 65f Scanner Product Warranty Features Product Warranty Telephone Hotline Support w Online Ticketing System w Advance Exchange Replacement within 1 2 days 4 Spare Parts Labour 8 Logistics Included Excludes Consumables w Warranty Period from date of product purchase 12 Months Workgroup Departmental amp Network Scanner Product Warranty Features Product Warranty Telephone Hotline Support 4 Online Ticketing System w Advance Exchange Replacement within 1 2 days w Spare Parts Labour amp Travel Shipping Included Excludes Consumables w Warranty Period from date of product purchase 12 Months Low Volume Production Scanner Product Warranty Features Product Warranty Telephone Hotline Support w Online Ticketing System 4 Visit By Engineer carrying Spare Parts Kit Response Fix within NBD Response Repairs Carried Out On site w Spare Parts Labour amp Travel Included Excludes Consumables w Warranty Period from date of product purchase 12 Months Mid Volume Production Scanner Product Warranty Features Product Warranty Telephone Hotline Support 4 Online Ticketing System w Visit By Engineer carrying Spare Parts Kit Response Fix within NBD Response Repairs Carried Out On site 4 Spare Parts Labour 8 Travel Include
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