Huawei EC-321 VData Modem
Contents
1. What is the software required for using Tata Indicom VData Card Service Back Sir Madam the VData Card includes a software application called GUI Graphical user Interface Manager that manages the VData card and monitors your connections An application called the Network Adapter Manager allows you to switch between the VData Card and other network cards for notebook PCs only The driver software that forms the interface between the network card and the Windows operating system The GUI Graphical user Interface Manager and on notebook PCs the Network Adapter Manager must be installed before you insert VData Card for the first time Anytime you use the VData Card you must run GUI Graphical user Interface Manager What does the GUI Graphical user Interface Manager do Back Sir Madam The VData Card is supported by application software GUI Graphical user Interface Manager which allows the user to easily 25 configure control and monitor the wireless modem You use GUI Graphical user Interface Manager to e Determine your signal strength roaming status CDMA2000 1X availability and other network connection parameters e Initiate voice and data calls e View call statistics and SMS messages e Enable and disable features SMS alert onscreen etc Set options related to SMS messages sounds played voice calls and the lock code security feature What do do to use Tata Indicom VData Card Ser2. How to add a contact to the phone book Back Sir Madam for adding a new contact e Click on the Contacts icon e Select NEW to add a new contact e Fill the details as required e Click on Save The contact will be created How to enable key guard Back Sir Madam for enabling the key guard click the tools menu and select KeyGuard This will activate the key guard How to dial the telephone numbers with sign Back Sir Madam there are two ways to input sign before dialing a telephone number e Double click the key on the telephone service interface e Input through the laptop keyboard Do I have any shortcut keys while making calls Back Sir Madam You can use the control key on the earphone to answer or reject a coming call conveniently When the ring for a coming call sounds you can press the control key to answer the call When the ring for a coming call sounds you can press and hold the control key to reject it e During a call you can press and hold the control key to end the call Apart from this we do also have some short cut keys like Shortcut Description keys P Enter e After entering a call number press this key to make the call directly Press this key to answer an incoming call The shortcut key for mute by which Ctrl M you can switch between the mute and normal modes Ctrl The shortcut key for volume adjustment
3. How do I import or export contacts Back Sir Madam The HUAWEI Mobile Connect allows you to import a file ina specific format to the Contacts of the HUAWEI Mobile Connect Import e Select File gt Import Contacts From File e From the Open window select a file you want to import e Click Open and the items in the file are imported to the HUAWEI Mobile Connect Contacts automatically Select File gt Export Contacts To File Select whether to be compatible with the Outlook from the pop up window according to the actual conditions and then select OK In the Save as window input a file name with csv as its suffix Click Save and the items in your HUAWEI Mobile Connect Contacts are exported to the file you specified What is meant by MIN management in V data card Back Sir Madam The mobile identification number MIN is used to verify the validity of the T SIM card If you use the T SIM for the first time you need to dial 228 from the EC321 Manager to activate it If you insert an invalid T SIM card the EC321 will be only available for emergency call If you insert invalid T SIM for five times the EC321 will be locked and it only can be unlocked by the service provider Within the five times attempts if you insert a valid T SIM card the count of the invalid attempts will be reset to zero Note When inserting the T SIM card in to the EC321 make sure that you disconnect the EC321 from your laptop first SM
4. Back Sir Madam this might be because of the reason that Windows hot fix has changed some system settings Uninstall the EC 321 Manager and reinstall it again Wrap call under Inquiry gt Data Services gt Vdata card While connecting to Internet windows pop s up a message Cannot connect to remote computer Back Sir Madam this could be because of following reasons e Cause T SIM card data service is not enabled or data service is terminated Answer Check the Data service is enabled for that particular T SIM DEL e Cause II Network setting is incorrect in EC321 Manager Answer Setting networks parameter as mentioned Settings gt Network connection settings in GUI Graphical user Interface Manager e Phone number 777 e Username internet e Password internet e Cause III CDMA signal is too weak Answer Ensure good coverage area e Cause IV Antenna is not pulled out Answer Pull out antenna Wrap call under Inquiry gt Data Services gt Vdata card I can make a call and send SMS but I cannot connect to Internet and the Connect icon is grey Why Back e Sir Madam this could be because of following reasons e Cause The Modem Driver is not installed properly Answer Please reinstall the Huawei EC 321 Manager and insert your Vdata card Create a TT under Enterprise Solution Products EC321 Manager cannot be used with Users Power Users group in Windows 2000 and Windows XP Back e Sir Ma
5. Back Sir Madam voice and data connections cannot be done at the same time Example You cannot establish a data connection if a voice call is active You must first end the voice call Wrap the call under How do I program the telephone number settings for my VData Card Back Sir Madam Since this is the T SIM based Vdata card you don t require the Number settings to be done on the Vdata card while installtion Once connected to Internet using VData Card can I browse any website use applications like chat etc do stock trading Internet banking etc Back Sir Madam once you are connected to Internet using VData card you can browse any website and also can use applications like chat or can do stock trading Internet banking etc How much will the VData Card affect battery life on laptop Back 31 Sir Madam the VData Card is built to minimize battery impact on a laptop The VData uses approximately 10 or less of the battery of your laptop Can I use the speaker and microphone on my laptop or PDA to make a voice call with the VData Card Back Sir Madam you will not be able to use the speaker and microphone on your laptop to make a voice call with the VData Card However you can use the Laptops speaker for receiving the call You will be able to hear the call ring through you laptop speaker Which headsets work with the VData Card Back Sir Madam a variety of headsets with a Universal 2 5
6. Terminating on signal 15 gt Connect time 0 3 minutes gt Disconnecting at Mon Mar 12 17 22 52 2007 root localhost i COMPATIBILITY FOR OS INDEX No USB or Windows 98 SE PCMCIA slot Windows ME Windows 2000 Windows 2003 Server Windows XP 32 Bit SP2 Windows XP 64 Bit SP2 Windows Vista 32 Bit Windows Vista 64 Bit Windows Vista All Versions Rehat Enterprise Linux 3 amp above Fedora Core 5 amp above Ubuntu Linux 6 amp above Debian Linux 3 1 amp above Linux 2 8 Kernel amp above Suse Linux 10 amp above Mac OS X v10 0 Cheetah Licensing issue Mac OS X v10 1 Puma Mac OS X v10 2 Jaguar Mac OS X v10 3 Panther Mac OS X v10 4 Tiger Mac OS X v10 5 Leopard GENERAL QUERIES INDEX What is Tata Indicom VData Card Service What are the benefits of Tata Indicom VData Card Service 23 What are the applications that I can use with Tata Indicom VData Card Service What are the benefits Tata Indicom VData Card Service over phone and cable What are the data rates achieved by using Tata Indicom VData Card Service What is the software required for using Tata Indicom VData Card Service What does the watcher do What do I do to use Tata Indicom VData Card Service 9 What is Tata Indicom VData Card Kit 10 Whatis the system PC reguirement for using thi
7. The dialup connection is created Click on _Continue ra A rn Network Setup Assistant Ready to Connect You re now ready to try connecting to your ISP Before you do check the phone number and account name to be sure they are correct If the information isn t correct click Go Back If it is correct click Continue Phone Number 777 Account Name internet GoBack Continue 20 The device is connected and the status is shown in the Network window Huawei Mobile g sa Summary Internal Modem Huawei Mobile Bluetooth AirPort VPN Configuration Main Number H Telephone Number Account Name Password M Show modem status in menu bar Status Connected Disconnect send 900000000 Receive 990000000 Connect Time 00 00 39 Remaining Time Unlimited IP Address 59 161 6 116 INSTALLATION GUIDE FOR LINUX INDEX Follow the below steps to configure your Tata Indicom Mobile Walky USB Modem using USB data cable We can access internet only using USB cable USB Devices on Linux OS Driver s installation for USB data cable is not required in Linux OS The device can only be accessed from root login which is admin login in Linux OS Linux OS has 2 types of desktop environments Gnome and KDE We can configure using any of the desktop environments either Gnome or KDE The following versions of Linux are supported Redhat Enterprise Linux 3 amp a
8. o Standard Enhanced PCI to USB Host Controller e Go to device manager My Computer gt right click gt properties gt hardware gt device manager Le Conexant D480 MDC V 9x Modem z Monitors i Network adapters a PCMCIA adapters 7 Ports COM amp LPT 2 Communications Port COM 1 ECP Printer Port YF HUAWEI Mobile Connect 3G Application Interface COM7 NI Smart card readers H A Sound video and game controllers System devices Universal Serial Bus controllers c Intel R 8280 1DB DBM USB 2 0 Enhanced Host Controller 24CD det Intel R 8280 1DB DBM USB Universal Host Controller 24C2 s 8280 1DB DBM USB Universal Host Controller 24C4 USB Universal Host Controller 24C7 gt NEC PCI to USB Open Host Controller gt NEC PCI to USB Open Host Controller Standard Enhanced PCI to USB Host Controller S gt USB Composite Device Main Screen STEP 4 e To start the program EC321 Manager double click the Huawei Mobile e Connect icon on i the desktop T Mobile E E OIL 2 E j e The initial minimized screen Ed HUASEL Mobile Connect 9 ag 2 g a HUAWEI File Tools Settings Help Network Duration e The maximized screen Ed HUAWEI Mobils File Tools Settings Help 2 og TATA Indicom Vdata Dialer Screen Statistics Ed HUAVEI Mobile Connect File Icols Settings Help CI ea ETETETT TETES zal egi szi EAEE TATA indicom do mOre tive mOre Signal N
9. Back e Sir Madam may I know the process you are using to get connected to Internet If Process correct May I know if this is the first time you trying to get connected to the Internet using the VData Card If YES Sir Madam may I know whether you are able to make voice calls e IfNO Please check if the VData Card is inserted properly in to the PCMCIA Slot The problem faced by you could be due to incomplete installation of the dialer software we would request you to do the following steps Uninstall the dialer software gt Procedure for Un Installation Restart your computer Install the software again For details on the Installation Process for VData Card If the Problem still persists Follow the steps under not able to make calls gt Unable to make voice calls If YES Can you please confirm if you have entered the word internet in lower case as your username and password If not entered correctly Sir Madam you need to enter the the word internet in lower case as this is the default username and password you will be able to access internet using VData card If entered correctly Go to Step 2 IfNO Go to Step 2 e STEP 2 Sir Madam may I know the time and location when you faced the issue May I also know the site you were trying to access Create a TT under VData Card Internet Miscellaneous Issue Mention the DEL number and the details provided I have noted d
10. NAME Finish Up 74 5GB 22 9GB Free 250MB 184MB Free Installing this software requires 88 0KB of space You have selected to install this software on the volume Macintosh HD GoBack Continue 8 The following wizard will appear provide Username amp Password of admin user or current user Authenticate Installer requires that you type your password Name Password w Details VV Cancel OK 9 The Software installation is successfully completed Click on Install Huawei Data Card Driver 2 7 Install Software Introduction License Select Destination Installation Type Installing The software was successfully installed Finish Up EEE 10 The driver installation is successfully completed Now the dialup connection for the same has to be created Follow the below steps to create dialup connection Go to System Preferences PO Grab File Edit Capture Window Help About This Mac Software Update Mac OS X Software System Preferences Dock Location Recent Items Force Quit Sleep Restart Shut Down Log Out TTL TTL 11 Select the Network from Internet amp Network Personal tt B DF Appearance Desktop amp Dock International Security Screen Saver Hardware 6 m 0 7 a Bluetooth CDs amp DVDs Displays Keyboard amp Print amp Fax Sound Mouse Internet amp Net
11. Tata Indicom VData service work on any PC operating system How do I connect to the network How do I know that I am in coverage on the wireless network 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 How do I configure add modify Dial Up Networking DUN session to work with the Wireless VData Card Why does the dial up networking icon in the system tray indicate that I am connected at 115 2 kbps when network speeds are usually slower Can I use VData card for both voice data services at a same time How do I program the telephone number settings for my VData Card Once connected to Internet using VData Card can I browse any website use applications like chat etc do stock trading Internet banking etc How much will the VData Card affect battery life on laptop Can I use the speaker and microphone on my laptop or PDA to make a voice call with the VData Card Which headsets work with the VData Card Is there a 3 watt booster that will work with this unit Will the VData Card work while I have my Network Interface Card NIC installed Which I O ports exist on the VData Card and what are they used for What is the service level assurance that I will get high speed What is the username and password for VData card Is FTP VPN VoIP access possible through VData Card If I lose coverage or remove the VData Card in
12. and click on Network Setup Assistant How Do You Connect to the Internet Please select the method you use to connect to the Internet O I use AirPort to connect to the Internet wirelessly I use a telephone modem to dial my ISP I use a DSL modem to connect to the Internet I use a cable modem to connect to the Internet O I connect to my local area network LAN More Info 17 Provide the Account Name internet Password internet ISP Phone Number 777 i 988 Network Setup Assistant Setting Up a Telephone Modem Connection You need to enter information before you can connect If you dont have this information contact your ISP If you use AOL please quit Network Setup Assistant Use the Network preference to set up your connection Account Name internet Password sesessesse Password eesesece Verify ISP Phone Number 777 Number to get an outside line Do you have call waiting Yes No More Info GoBack Continue 18 Select Huawei Mobile and Huawei Mobile Connect 3G Modem as shown and Click on Continue 888 Network Setup Assistant Set Up Your Modem How is your modem connected to the computer Huawei Mobile gt What kind of modem do you have HUAWEI Mobile Connect 3G Modem Choose a different modem if this is not correct _ Ignore dial tone 19
13. and effectiveness while away from the office What are the applications that I can use with Tata Indicom VData Card Service Back Sir Madam Email Internet intranet extranet and corporate LAN access as well as enterprise applications such as VPNs Field Service and Sales Force Automation Customer Relationship Management applications What are the benefits Tata Indicom VData Card Service over phone and cable Back Sir Madam the VData Card offers an easier more convenient method of getting connected rather than using a tethered solution with a standard mobile phone Unlike CDMA2000 1X mobile phones the VData Card can also alert you to incoming voice call while in a data session increasing the users productivity when mobile Users also like that the VData Card fits inside laptops in the PCMCIA type II slot making it easy to use when working outside of the office What are the data rates achieved by using Tata Indicom VData Card Service Back Sir Madam VData Card Service is a 3G service the speed will depend ona variety of factors including the number of voice and data users in your area and signal strength available at the time of connection and the site you are visiting The actual connection speed can be as high as 115 2kbps but in most real world situations you can expect average speeds of 20 40kbps Our services are based on Best Effort Basis Please note Speed 20 40 kbps means Kilo Bits Per Second
14. dialer software e Restart your computer e Install the software again For details on the Installation Process for VData Card Create a TT under Enterprise Solution Products I am not able to dial from call back numbers in SMS Back e Sir Madam this problem could be faced by you if the software is corrupt we would request you to follow these steps and try again e Uninstall the dialer software e Restart your computer e Install the software again For details on the Installation Process for VData Card Create a TT under Enterprise Solution Products Iam not able to adjust the earplug volume Back e Sir Madam please check if the earphone is inserted properly in the VData card You will be able to adjust the earplug volume Create a TT under Enterprise Solution Products Iam not able to adjust the ringing volume Back e Sir Madam please check if the hands free is inserted properly in the VData card If still you are not able to adjust the ringing volume please follow these steps 42 Uninstall the dialer software Restart your computer Install the software again For details on the Installation Process for VData Card After doing this you will be able to adjust the volume Create a TT under Enterprise Solution Products My connection is on but I am unable to come out of dormancy Back Sir Madam we would request you to refresh the page e Ifthe customer informs that he she has been facing t
15. e Insert the CD in to the CD ROM Drive e Installation will start automatically If not execute the setup exe file in the CD InstallShield Wizard Welcome to the InstallShield Wizard for HUAWEI Mobile Connect The InstallShield Wizard vall install HUAWEI Mobile Connect on your computer To continue click Nex e Click Next as shown in the following screen InstallShield Wizard License Agreement Please read the following license agreement carefully Press the PAGE DOWN key ta see the rest of the agreement Huawei Technologies Co Ltd END USER LICENSE AGREEMENT FOR HUAWEI SOFTWARE IMPORTANT READ CAREFULLY This END USER License Agreement EULA is a legal agreement between you either an individual or a single entity and Huawei Technologies Co Ltd HUAWEI for the HUAWEI Software accompanying this EULA which includes computer software and may include associated media printed materials and online or electronic documentation SOFTWARE PRODUCT or SOFTWARE By installing copy or otherwise using the SOFTWARE PRODUCT you agree to be bound by the terms of this EULA If you do not agree to the terms of this EULA discontinue v Do you accept all the terms of the preceding License Agreement If you choose No the setup will close To install HUAWEI Mobile Connect you must accept this agreement Back Y No Choose your installation destination location InstallShield Wazard Choose Destina
16. only mute the ringer from the GUI Graphical user Interface Manager window by pressing the mute button which is at the center between Cancel amp Book button of the window What do I need to do for activating STD or National Roaming on my Vdata Card Back Sir Madam Std and National Roaming will be preactiviated on your Vdata Card Which is the latest dialer version Back Sir Madam you can check this in Huawei Mobile Connect gt Help gt About Check the version number Latest dialer version is HOST07 25 05 104 D01 Do I have to insert the V data card and install the software Back Sir Madam No First you have to install the software and then insert the V data card to the PCMCIA slot How do I know my PCMCIA drive is Active Back Sir Madam To check the slot is Active Right click on My computer Properties gt System properties gt Hardware Device Manager gt PCMCIA Adaptors and PCMCIA Flash Memory Devices gt Right click Properties What does the different types of lights in the V Data card indicates Back Sir Madam One flash every two seconds Searching for network Double flash every two seconds The network is normal Quick Flash Call is coming or data transmission is happening USAGE QUERIES INDEX How can I access Internet using the VData card How do I create edit a new profile for data connection How to remove a profile How do I make voice calls using VData Card Can the
17. the VData Card in the middle of downloading a web page will the download continue on from where I left off when the card is inserted and within CDMA coverage again Back Sir Madam VData Card works like a mobile phone if you lose coverage or the call is dropped or even if the card is ejected then you will have to re dial to reconnect to the server The VData Card becomes very hot to touch when I remove it from my laptop Will this damage my Wireless VData Card Back Sir Madam due to the combined heat generated between the radio technology inside the VData Card and the computer the VData Card will heat up The maximum heat of the card is controlled and will not damage your VData Card How can I prevent others from using my VData Card in the event that it is lost or stolen Back Sir Madam since this is a T SIM based Vdata card you can activate the PIN lock feature for security purpose The Lock PIN feature prevents others from using your VData card and your account When the PIN lock feature is enabled you are prompted to enter a 4 digit PIN to access the T SIM any time GUI Graphical user Interface Manager is launched and if the wrong code is entered GUI Graphical user Interface Manager doesn t allow an unidentified person to access the Vdata card You will get the three time option to feed in the PIN If you are not able to get the Wright PIN with these three attempts you will have to get the PUK numbe
18. the middle of downloading a web page will the download continue on from where I left off when the card is inserted and within CDMA coverage again The VData Card becomes very hot to touch when I remove it from my laptop Will this damage my Wireless VData Card How can I prevent others from using my VData Card in the event that it is lost or stolen What is the default PIN code for the SIM Can I change the T SIM PIN code What do I do if my SIM card gets locked What is call log How to add a contact to the phone book 28 50 How to enable key guard 51 How to dial the telephone numbers with sign 52 Do Ihave any shortcut keys while making calls 53 How do I import or export contacts 54 What is meant by MIN management in V data card How can I access Internet using the VData card Back You cannot establish a data connection if a voice call is active You must first end the voice call Sir Madam follow this Procedure for establishing an Internet Connection Connections are made using profiles defined using the Network Connection Settings e Using the default connection Inthe GUI Graphical user Interface Manager Click Connect e Using a connection profile that is not the default Select the Settings gt Network Connection Settings you want to use from the drop down list e This takes the default connection profile when you try to connect the next time The connection progress
19. to install uninstall the Huawei Vdata card software without Administrative rights Create a TT under Enterprise Solution Products I am not able to use the Huawei software with the limited Restricted administrative rights in the user profile Back e Sir Madam if you face this problem probably you are using the old software request you to use the enhanced software for the use of Huawei software under user profile with limited Restricted administrative rights Take the complaint and raise an I amp R visit to the customer Create a TT under Enterprise Solution Products Is the V Data Huawei EC 321 card compatible with Microsoft Windows Vista Back e Sir Madam the V Data card is compatible with Microsoft Windows Vista URL for Downloading Dialer and Drivers for USB Modem Back The URL for downloading the dialer and drivers for USB Modem EC 321 is as follows http www tataphoton com tata photon whiz service aspx tab05 VDATA CARD SPECS INDEX V Data Cards Provided Tata Indicom as below Huawei EC321 PCMCIA Card Sierra PCMCIA Card DIFFERENCE BETWEEN PCI EXPRESS AND PCMCIA CARD In the picture below PC Card refers to the PCMCIA card All latest laptops come with Express Card slot in which PCMCIA card will not fit Before selling V data card to any customer its better to know their laptop make and model and check for the card slot available in it which supports our PCMCIA data
20. GLOCAL Thank you for the information provided We shall get back to you with the resolution within the next XX hours Wrap call under Technical SR Raised gt Call Processing gt CP If issue making STD calls ISD calls 2 Unable to make STD ISD calls If All calls Check for any Network or Coverage fault update in his her location OR the location where the customer is trying to make a call e If YES Communicate the update mentioned against the fault to the customer along with the information as to when it will get resolved Wrap call under Technical Info Provided gt Call Processing gt TC If NO I would request you to check if the card is inserted properly and try making call Ifthe card is inserted properly Sir Madam may I know the area location where you faced the problem along with the time and date since you have been facing the problem Raise SR under LM WS WL CP OGLOCAL Thank you for the information provided We shall get back to you with the resolution within the next XX hours Create a TT under Enterprise Solution Products How to Judge whether the EC321 Vdata card has been installed correctly Back Sir Madam After installing the software and then inserting the EC321 Vdata card Check whether HUAWEI Mobile Connect 3G Modem HUAWEI Mobile Connect 3G Application Interface amp 3 devices in Universal Serial Bus controllers are displayed in the device manager If a yellow exclamatory mar
21. Huawei EC 321 VData Modem TATA Polo w Table of Contents Description Installation Guide For Windows Installation Guide For MAC OS Installation Guide For Linux Compatibility For OS General Queries Usage Queries SMS Related Complaint Handling Vdata Card Specs DESCRIPTION INDEX Tata Indicom proudly presents Huawei EC 321 It is a wireless network card which fits into a standard Type II PCMCIA card slot available on most notebook PCs and functions as a wireless network card a modem and a mobile phone Huawei EC 321 Vdata card is a T SIM based card Using the VData card a user wirelessly connects a laptop directly to the Internet Intranet corporate e mail or a host of other corporate applications without the need for a wireless phone or landline connection STD and National Roaming will be Pre activated in the Vdata Card Supports Windows 2000 Windows XP Windows Vista Note Vdata cards may not fit in all laptop slots Please check with customer if his Laptop has a PCMCIA card slot or a Express Card Slot For Express Card Slot sell USB modem to customers click here for Details on Cards INSTALLATION GUIDE FOR WINDOWS INDEX Installation and Configuration Step 1 Install EC321 Manager Step 2 Insert the Vdata Card in the laptop Step 3 Installs the driver automatically Step 4 Start EC321 Manager Attention Do not insert the Vdata card before installing the EC321 Manager STEP 1
22. Inbox gt to enter the inbox to view received messages OR You will see a pop up window on a new incoming message if you have enabled Alert Window Click lt View gt on the pop up window to enter the Inbox to read messages or click lt Close gt to overlook messages How to enable SMS Alert Window Back Sir Madam To enable the SMS alert window please follow the procedure below e Settings gt Options gt Prompts gt Enable the Message alert settings Alert Window check box and also enable the Alert tone check box How do I reply to or forward the SMS using VData Card Back Sir Madam follow the steps for replying to or forwarding the messages 36 e Click SMS icon to enter the SMS window Click lt Inbox gt to enter the inbox to view received messages e Select the message of that contact e Click on the Reply Tab to reply OR e Click on the Forward tab to forward the message e Click on Send How can a person send SMS to my VData card Back Sir Madam the person can use a standard web browser and use the 10 digit phone number and the carrier s domain name How large can an SMS message be Back Sir Madam the VData Card can handle SMS messages up to 1000 characters however these SMS are truncated into 160 characters and sentina batch of 160 characters Can the VData Card support 2 way and broadcast SMS Back Sir Madam the VData Card supports 2 way SMS but does not support broadcast
23. S RELATED INDEX 55 What are the features available for SMS in the VData card 35 56 How do I send a SMS using VData Card 57 How do I check the received SMS using VData Card 58 How to enable SMS Alert Window 59 How do I reply to or forward the SMS using VData Card 60 How can a person send SMS to my VData card 61 How large can an SMS message be 62 Can the VData Card support 2 way and broadcast SMS What are the features available for SMS in the VData card Back Sir Madam SMS feature availability in VData Card e Create save and send messages e Determine the status of sent messages e Review your sent messages and drafts e Edit and send saved drafts e Delete messages How do I send a SMS using VData Card Back Sir Madam follow these steps for sending SMS e Click on the SMS icon on the GUI Graphical user Interface Manager e Click on Write Tab e Enter a telephone number and message contents Click lt Send gt to send the message You may also click lt Contacts gt to search for a telephone number in the Contacts book How do I check the received SMS using VData Card Back Sir Madam follow the steps for checking the received messages An incoming message can be prompted by sound or pop up window as is preset on the menu bar Settings gt Options You will hear sound prompt on a new incoming message if you have enabled Alert tone Click SMS icon to enter the SMS window Click lt
24. SMS COMPLAINT HANDLING INDEX Web Site is taking more time to download Earlier I was able to browse the Internet but now I am getting error message Page cannot be displayed I am not able to connect to Internet My connection disconnects frequently Lam not able to launch the GUI software I am not able to see VData Card connection in system tray I am not able to add any contact to the phone book I am not able to enable key guard feature I am not able to see Call Log option or the Log in the Call Log option I am not able to make call form the Call Log option I am not able to dial from call back numbers in SMS I am not able to adjust the earplug volume I am not able to adjust the ringing volume My connection is on but I am unable to come out of dormancy Iam unable to make voice calls using the VData card 37 How to Judge whether the EC321 Vdata card has been installed correctly After installing the EC321 Management Software the system always prompts Vdata Card Does Not Exist Or Unavailable Why What shall I do if I cannot access the Internet Only part of the message is displayed after I use the Paste function to edit it Why When a message is received no prompt window appears Why Why cannot I paste the telephone number When connecting to Internet Windows pops up a message Connection setting busy why If Windows Hot fix is installed and the Windows pop ss u
25. bove Fedora Core 5 6 amp above SUSE Desktop Linux 9 10 amp above Debian Linux 5 6 amp above Ubuntu Linux 5 6 amp above Steps to configure Modem in Linux OS 1 Connect the Mobile Modem with data cable and the USB port of Desktop Laptop 2 Please ensure that the device is connected properly 3 Now login to the Graphical Interface and open the terminal from the Applications Terminal can be found at this location Applications gt Accessories gt Terminal Applications gt System Tools gt Terminal In the terminal type the following command wvdialconf etc wvdial conf which will detect the modem and installs it for internet connection File Edit View Terminal Tabs Help root localhost wvdialconf etc wvdial conf Scanning your serial ports for a modem WvModem lt 1 gt Cannot get information for serial port ttyACMO lt 1 gt ATQO V1 El OK ttyACMO lt 1 gt ATQO V1 El Z OK ttyACMO lt 1 gt ATQO V1 El S0 0 OK ttyACMO lt 1 gt ATQO V1 El S0 0 amp C1 OK ttyACMO lt 1 gt ATQO V1 El S0 0 amp C1 amp D2 OK ttyACMO lt 1 gt ATQO V1 El S0 0 amp C1 amp D2 FCLASS 0 ERROR ttyACMO lt 1 gt Modem Identifier ATI ERROR ttyACMO lt 1 gt Speed 4800 AT OK ttyACMO lt 1 gt Speed 9600 AT OK ttyACMO lt 1 gt Speed 19200 AT OK ttyACMO lt 1 gt Speed 38400 AT OK ttyACMO lt 1 gt Speed 57600 AT OK ttyACMO lt 1 gt Speed 115200 AT ttyACMO lt 1
26. card If not we have to sell then USB modem ExpressCard 34 FR pit Ti rer dpe V Data Cards Provided by Tata Indicom gt 22 Ea A CardBus PC Card Sebo See 43 6 aan ExpressCard Technology vs CardBus CardBus PC Card
27. dam this could be because of following reasons 46 e Cause It s the limitation of Users Power Users group Answer Users group cannot use EC321 Manager but can dial to network through network connection offered by Windows You will be able to use the Manager fully only when the administrator gives the full write to the user group It is recommended that you log in the administrator mode in the Windows start up Wrap call under Inquiry gt Data Services gt Vdata card Laptop hangs after installing EC321 Manager Why Back Sir Madam this could be because of following reasons e Cause EC321 modem might be in conflict with the Modem already existing in the laptop Answer Remove EC321 Vdata card Uninstall EC321 Manager Install laptop Modem driver Install EC321 Manager Insert EC321 Vdata card Create a TT under Enterprise Solution Products Why does the Vdata card disconnect automatically after connecting to network for 3 to 5 minutes Back Sir Madam this could be because of following reasons e Cause The operating system has not been updated with the required service pack Answer Please install e Windows 2000 OS requires Service Pack 4 or latest version e Windows XP OS requires Service Pack 2 or latest version Create a TT under Enterprise Solution Products Will I be able to install uninstall the Huawei Vdata card software without Administrative rights Back e Sir Madam you will not be able
28. e whether or not they are within network coverage The Signal Strength indicator graphically illustrates the intensity of the radio signal where the device is being used Watcher also has a 1X indicator to show whether CDMA2000 1X coverage is available in that area How do I configure add modify Dial Up Networking DUN session to work with the Wireless VData Card Back Sir Madam there are two ways to create DUN sessions e You can use the Settings gt Network connection settings in GUI Graphical user Interface Manager OR e You can also manually create DUN sessions using the Windows Dial up Networking Wizard Please refer to the VData Card User Guide for additional detail Wrap the call under Technical General Education gt VData Card gt Dialup Settings Why does the dial up networking icon in the system tray indicate that I am connected at 230 4 kbps when network speeds are usually slower Back Sir Madam the 230 4 kbps data rate that you see in the system tray is actually the speed at which the VData Card is communicating with the operating system This number is reported by the Windows operating system and not by VData GUI Graphical user Interface Manager Throughput speeds on the network itself will change according to location and other factors Wrap the call under Technical General Education gt VData Card gt Speed related Can I use VData card for both voice amp data services at a same time
29. etwork No Network Connect niormat Messed calls Nuw macs aces New SMS reports Voice mail wating ion i n 0 o The volume es for reference only 2 TATA Indicom Vdata TATA Indicom Connection Duration Duration 00 00 38 Volume 14 9KB S al Sent Volume 10 1KB 4 7KB Rate 192bpe 616bpe Top rate 4 5Kbprz 2 4K bps information Missed calls D New mestagot New SMS reports do mOre live mOre oice mail walling Fhe volume is for reference only Keypads INSTALLATION GUIDE FoR MAC OS INDEXx Software Requirement e Mac OS X Version 10 2 8 or later Hardware Requirement e Huawei EC321 VData card or Huawei EC325 USB Modem e RUIM Card e Drivers for Huawei device on Mac Note Disconnect the Data card or modem before installing the drivers 1 Extract the driver Zip file the below shown folder is created Double click the folder nnn cz Mac TA i 8 iDisk li A Network j s F work oA Macintosh HD i u i Pictures zip O9march06 zip C Documents rar Driver_EC321_EC325_ Mac Recycled TCS_BREW_Brochure pdf z AUTORUN INF a C Documents rar a ze Driver_EC321_EC325_ Mac zip e g z RECYCLER A TCS_Corporate_Overview pdf BREW RAR mm DATA SHEET FOR JUNE WITH MAY PARISON xls documents rar KodailiNterveiw rar Security_Tweaker 7 Adobe TCS_Telecom_Practice pdf of 27
30. gt Speed 230400 AT ttyACMO lt 1 gt Speed 460800 AT ttyACMO lt 1 gt Speed 460800 AT 6G ttyACMO lt 1 gt Speed 460800 AT ttyACMO lt 1 gt Max speed is 230400 that should be safe ttyACMO lt 1 gt ATQO V1 El S0 0 amp C1 amp D2 OK Found an USB modem on dev ttyACMo Modem configuration written to etc wvdial conf ttyACMO lt Info gt Speed 230400 init ATQO V1 El S0 0 amp C1 amp D2 root localhost fj 5 Run the following command from terminal window gedit etc wvdial conf which will open the configuration file as shown below wvdial conf x Dialer Defaults Modem dev ttyACMO Baud 230400 Initl ATZ Init2 ATQO V1 El SO 0 amp C1 amp D2 ISDN 0 Modem Type USB Modem Phone kTarget Phone Number gt Username lt Your Login Name gt Password lt Your Password gt 6 Make the following changes in the configuration file o Delete the semi colon before last three lines phone username password o Enter phone no 777 username and password internet 20 o add this 2 extra lines in the configuration file at the last Init3 AT CRM 1 Stupid Mode 1 7 Please find the screenshot of configuration file after all the changes are done Save the file and exit from the gedit application wvdial conf x Dialer Defaults Modem dev ttyACMO Baud 230400 Initl ATZ Init2 ATQO V1 El SO 0 amp C1 amp D2 ISDN Modem Type USB Mode
31. his problem for quite few days Sir Madam may I know the time and location when you faced the issue May I also know the site you were trying to access Create a TT under VData Card Internet Miscellaneous Issue Mention the DEL number and the details provided I have noted down the details provided and will forward your complaint Our representative will get back to you with the solution within the next 24 hours Create a TT under Enterprise Solution Products Iam unable to make voice calls using the VData card Back Check if the outgoing service has been barred due to non bill payment or any specific reason e If YES Sir Madam your outgoing service have been barred due to lt Communicate the reason mentioned as to why the services have been barred gt You can visit our nearest outlets for making payment via cash cheque CC Wrap the call under NON Tech SR Raised gt Billing gt Payment Query If NO May I know if you are facing issue with a particular call or all calls If Particular call Sir Madam may I know if you are facing issue in making Local or STD or ISD e If Issue making Local calls Sir Madam may I know where are you currently located also the time and date since you have been facing this problem May I also have the number you were trying to call Note down the number which the customer is unable to reach along with his her location amp date and time 43 Raise SR under LM WS WL CP O
32. hone book Back e Sir Madam can you confirm if you have followed these steps e Click on the phone book icon e Select add a new contact menu e Fill the details as required e Click on Save The contact will be created If steps not followed Please follow the steps and try again you will be able to add a contact If steps correctly followed we would request you to uninstall and reinstall the GUI software You will then be able to add a new contact For details on the Installation Process for VData Card Create a TT under Enterprise Solution Products I am not able to enable key guard feature Back e Sir Madam this feature is not available with Huawei EC 321 Vdata card Create a TT under Enterprise Solution Products Iam not able to see Call Log option or the Log in the Call Log option Back e Sir Madam may I know if you clicked on the tools menu on the GUI window and then clicked on Call log menu e Ifsteps not followed Please follow the steps and try again you will be able to view call log If steps correctly followed we would request you to uninstall and reinstall the GUI software For details on the Installation Process for VData Card Create a TT under Enterprise Solution Products I am not able to make call form the Call Log option Back e Sir Madam this problem could be faced by you if the software is corrupt we would request you to follow these steps and try again e Uninstall the
33. is displayed in the GUI Graphical user Interface Manager Wrap the call under Technical Information Provided gt VData Card gt System related How do I create edit a new profile for data connection Back Sir Madam To create a new profile for Data connection follow this procedure e Go to settings tab on the GUI Graphical user Interface Manager e Select the Network connection settings A separate window named network connection settings appears Click NEW to create new profile or Click on modify to modify the details in the profile Enter the required relevant information for the settings Click Save to finish creating New Profile or modify editing the profile Wrap the call under Technical Information Provided gt VData Card gt System related How to remove a profile Back Sir Madam Select Settings gt Network Connection Settings e From the Choose Profile Name field select a profile you want to delete e Click Remove How do I make voice calls using VData Card Back Sir Madam you can make a voice call in several ways e Dial the number directly Click on the Call tab in the GUI Graphical user Interface Manager Enter the number or click the numbers on the dialing pad Click the Green button Call initiator Use your Phone Book Click on the Contacts icon on the GUI Graphical user Interface Manager A screen with all contacts will be shown Do
34. k or other signs appear in front of the devices it means that the data card has not been installed correctly and you need to uninstall and then reinstall To View Device manager please follow these steps My Computers right clicks gt properties gt hardware7 gt Device Manager Create a TT under Enterprise Solution Products After installing the EC321 Management Software the system always prompts Vdata Card Does Not Exist Or Unavailable Why Back Sir Madam Probably you have inserted the Vdata card before the completion of installing the EC321 management software Pull out the data card and insert it after the installation of EC321 management software is completed Then install the EC321 hardware driver by following the guide for hardware installation Create a TT under Enterprise Solution Products What shall I do if I cannot access the Internet Back e Sir Madam Check whether the T SIM Card is a post paid card and is activated for data access Please check for the Data active on the respective DEL if the T SIM card has been Data activated and still the problem exists please ask the customer to refer to the user guide to implement relevant settings Wrap call under Inquiry gt Data Services gt Vdata card Only part of the message is displayed after I use the Paste function to edit it Why Back e Sir Madam while editing the message at most 1000 characters are supported in the text If the quanti
35. m Phone 777 Username internet Password internet 8 Now run the command wvdial from terminal which will connect to the internet File Edit View Terminal Tabs Help root localhost wvdial gt WvDial Internet dialer version 1 54 0 gt Cannot open dev ttyACMO Input output error Cannot get information for serial port Initializing modem Sending ATZ gt Sending ATQO V1 El S0 0 amp C1 amp D2 ATQO V1 E1 S0 0 amp C1 amp D2 OK gt Sending AT CRM 1 AT CRM 1 OK gt Modem initialized gt Sending ATDT 777 gt Waiting for carrier ATDT 777 CONNECT 7F 5 amp B amp 0 le Y0 z Carrier detected Starting PPP immediately Starting pppd at Mon Mar 12 17 22 31 2007 pid of pppd 3498 Using interface pppd local IP address 59 161 1 248 remote IP address 172 23 118 80 primary DNS address 202 54 29 5 secondary DNS address 202 54 10 2 9 Open browser and start browsing 10 If not able to browse run this command in the terminal once and the system is ready for browsing cp etc ppp resolv conf etc this copy the file it will ask for conformation to overwrite say Y to overwrite File Edit View Terminal Tabs Help root localhost cp f etc ppp resolv conf etc cp overwrite etc resolv conf y root localhost fj 11 To end the data call close the terminal or press Ctrl C Caught signal 2 Attempting to exit gracefully gt
36. mm Audio Plug will work with the VData Card The special Ear kit is provided in the Vdata card kit Is there a 3 watt booster that will work with this unit Back Sir Madam there is no booster designed to work with the VData Card Will the VData Card work while I have my Network Interface Card NIC installed Back Sir Madam the Network Adaptor Manager allows the VData Card and Network Interface Card to co exist Which I O ports exist on the VData Card and what are they used for Back Sir Madam the VData Card is a multi function PC card using one COM port and an NDIS Interface What is the service level assurance that I will get high speed Back Sir Madam Tata Indicom VData Card has the capability to transfer data up to 115 2 kbps speed which is twice the speed of normal dial up connection However no particular data transfer rate is assured Our services are available on Best Effort basis What is the username and password for VData card Back EE Sir Madam Username and password for VData Card is by default internet Is FTP VPN VoIP access possible through VData Card Back Sir Madam access to FTP VPN VolIP is Possible While using the VPN to improve the throughput of your VPN you should consult your IT manager for optimizing the configuration of your corporate VPN setup to reduce the amount of VPN overhead that is sent with the data If I lose coverage or remove
37. own the details provided and will forward your complaint Our representative will get back to you with the solution within the next 24 hours Create a TT under Enterprise Solution Products My connection disconnects frequently Back e Sir Madam may I know the time and location when you faced the issue Create a TT under VData Card Internet Miscellaneous Issue Mention the DEL number and the details provided I have noted down the details provided and will forward your complaint Our representative will get back to you with the solution within the next 24 hours Create a TT under Enterprise Solution Products I am not able to launch the GUI software Back e Sir Madam this problem could be faced by you if the software is corrupt we would request you to follow these steps and try again e Uninstall the dialer software e Restart your computer e Install the software again For details on the Installation Process for VData Card Create a TT under Enterprise Solution Products I am not able to see VData Card connection in system tray Back e Sir Madam this problem could be faced by you if the software is corrupt we would request you to follow these steps and try again e Uninstall the dialer software e Restart your computer e Install the software again For details on the Installation Process for VData Card Create a TT under Enterprise Solution Products I am not able to add any contact to the p
38. p a message PPP Connection Control Protocol Terminated and the Vdata card cannot connect to network 86 While connecting to Internet windows pop s up a message Cannot connect to remote computer 87 Ican make a call and send SMS but I cannot connect to Internet and the Connect icon is grey Why 88 EC321 Manager cannot be used with Users Power Users group in Windows 2000 and Windows XP 89 Laptop hangs after installing EC321 Manager Why 90 Why does the Vdata card disconnect automatically after connecting to network for 3 to 5 minutes 91 Will I be able to install uninstall the Huawei Vdata card software without Administrative rights 92 Iam not able to use the Huawei software with the limited Restricted administrative rights in the user profile 93 Is the V Data card Huawei EC 321 compatible with Microsoft Windows Vista Web Site is taking more time to download Back e Sir Madam this problem is faced if there is congestion in the network due to more number of users accessing the service at the same time However we would reguest you to press the Stop button and then Refresh button to download again e Ifthe customer informs that he she has been facing this problem for quite few days Sir Madam may I know the time and location when you faced the issue May I also know the site you were trying to access Create a TT under VData Card Internet Miscellaneous Issue Mention the DEL n
39. part of any and all external contributors installs nstallattattybe The legalese follows 8 Installing THIS SOFTWARE IS PROVIDED BY THE AUTHOR S AS IS AND Finish Up ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR S BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE 11 6 The following wizard appears Click on to continue with installation To continue installing the software you must agree to the terms of the software license agreement Click Agree to continue or click Disagree to cancel the installation 7 Select a location to install the driver Select the Hard disk and click on Continue Install Huawei Data Card Driver 2 7 Select a Destination Select a destination volume to install the Huawei Data Card Introduction Driver 2 7 software License Select Destination 8 Installation Type 8 Installing 3 Macintosh HD NO
40. r to unlock it This makes it impossible to use the VData without knowing the PIN code What is the default PIN code for the SIM Back Sir Madam the default PIN to unlock the T SIM is 1234 Can I change the T SIM PIN code Back Sir Madam Yes you can change the default PIN code of the T SIM from 1234 to any of your desired 4 digit PIN code The Procedure are as follows To Enable the PIN code option Settings 2 PIN code Protection gt enable To change the PIN code Settings gt Modify PIN code Type the current PIN code followed by the New PIN code and confirm it and then press OK What do do if my SIM card gets locked Back e Sir Madam If your SIM card gets locked after the three attempts you will have to get the PUK to unlock the SIM Sir Madam how many times have you attempted to unlock with the wrong PIN If more than 3 You can try maximum three times to enter your PIN code If you failed to do so within three times your T SIM card would 33 be locked If this happens use the PUK PIN Unblocking Key code to unlock it Help the customer with the PUK details for that particular MDN e Ifless than 3 Ask the customer to try with the default PIN ie 1234 What is call log Back Sir Madam Call Log is the list of call Details It has all entries of the following items e Call made from Number e Call made to Number e Date amp Time when the call is initiated Contact Details Name
41. s service 11 Which is the network on which the VData Card operates 12 On which frequency bands does the VData Card work 13 What is the warranty period for VData Card 14 Can I get customer support for this service 24x7 15 Howto adjust the ringing volume 16 What do I need to do for activating STD or National Roaming on my Vdata Card 17 Which is the latest dialer version 18 Do I have to insert the V data card and install the software 19 How do I Know my PCMCIA drive is Active 20 What does the different types of lights in the V Data card indicates What is Tata Indicom VData Card Service Back Sir Madam the VData Card wireless network card fits into a standard Type II PCMCIA card slot available on most notebook PCs and functions as a wireless network card a modem and a mobile phone This card allows you to connect to the Internet send and receive e mails connect toa corporate network and make voice calls without the need fora network cable or phone line What are the benefits of Tata Indicom VData Card Service Back Sir Madam the VData Card allows you to wirelessly connect using a laptop directly to the Internet Intranet corporate e mail or a host of other corporate applications without the need for a wireless phone or landline connection VData Card can be used to wirelessly access key corporate applications 24 while on the road allowing you to increase the productivity efficiency
42. selected 185 6 MB available iDisk Network C321 EC325 Driver for Mac OS WORK l a Macintosh HD NO NAME A Applications i Documents 3 Click on the Package file depending on the processor Select PowerPC package if the installation is done on PowerPC If the installation is done in Intel PC select Intel X86 package Name i Huawei EC321 EC325 Driver for MAC OS Intel X86 Processor pkg Huawei EC321 EC325 Driver for MAC OS PowerPC Processor pkg 4 Once we double click on Package the following wizard appears Click on ANA install Huawei Data Card Driver 2 7 Welcome to the Huawei Data Card Driver 2 7 Installer mi IMPORTANT Introduction amp Remove your Huawei data card from your machine before installing this License driver 8 Select Destination Installation Type Installing Finish Up Go Back 5 To accept the License Agreement click on ANA Install Huawei Data Card Driver 2 7 r Software License Agreement E The Huawei data card driver is being released under a BSD style Introduction license and therefore can be used for any and all purposes by any and b all comers the only restriction being that the copyright information License must be maintained and credit provided to the contributors Select Destination Going along with that is the abdication of all liability on my part on the university s part and on the
43. tion Location Select folder where Setup will install files Setup will install HUAWEI Mobile Connect in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder CA Huawei technologies HUAWE Mobile Connect Browse e Select program folder InstallShield Wizard Select Program Folder Please select a program folder Setup will add program icons to the Program Folder listed below You may type a new folder name or select one from the existing folders list Click Next to continue Program Folders UAWE Mobile Connect Existing Folders Embest Tools Foxmail FWT Configuration Tool FWT Configuration Tool V3 0 Hewlett Packard HP HP LasesJet 8150 InterVideo WinDVD e Installing InstallShield Wizard Setup Status HUAWEI Mobile Connect Setup is performing the requested operations e Setup complete InstallShield Wizard Setup Complete Setup has finished installing HUAWEI Mobile Connect on your computer e Insert the Vdata Card in the laptop as Explained Earlier STEP 3 Hardware Driver Installation e Windows will find new hardware and install the Modem driver automatically e After installing the Vdata card driver several devices would be added to the Operation System o Huawei Mobile Connect 3G Modem o Huawei Mobile Connect 3G Application Interface o NEC PCI to USB Open Host Controller two
44. ty of the pasted information exceeds the limit the excess text will be deleted automatically Create a TT under Enterprise Solution Products When a message is received no prompt window appears Why Back e Sir Madam because you have not set the function of Display alerts when a message is received To set this alert Select Settings gt Options and then check the Display alerts when a message is received from the Message alerts settings Create a TT under Enterprise Solution Products Why cannot I paste the telephone number Back e Sir Madam Only telephone numbers containing 0123456789 are legal Confirm no other character is contained in the cut or pasted texts Wrap call under Inquiry gt Data Services gt Vdata card When connecting to Internet Windows pops up a message Connection setting busy why Back e Sir Madam This could be because of the reason that Modem Driver has not been installed correctly e Uninstall and reinstall the EC321 Manager Insert Vdata card thereafter Confirm the Modem driver is installed correctly in device manager To View Device manager please follow these steps My Computers gt right clicks 2properties 2 hardware Device Manager Wrap call under Inquiry gt Data Services gt Vdata card 45 If Windows Hot fix is installed and the Windows pop s up a message PPP Connection Control Protocol Terminated and the Vdata card cannot connect to network
45. uble click the contact you want to call Call will be dialed Redial the last number called or unanswered Click the Green button Call initiator Select a number from the Call Log Click on the Call icon on the GUI Graphical user Interface Manager The list of calls will be shown Select the number you want to dial Then click on the file menu and press dial option OR Double click the contact you want to dial Call back the sender of a text message Click on SMS icon on the GUI Graphical user Interface Manager Select the SMS and press the Call Tab The call will be dialed Wrap the call under Technical General Education gt VData Card gt Call making receiving procedure Can the Tata Indicom Huawei EC 321 Vdata service work on any operating system Back Sir Madam Tata Indicom Huawei EC 321 VData service will work on these operating system Windows 2000 with Service Pack 4 Windows XP Home and Professional versions with Service Pack 2 and Windows Vista How do I connect to the network Back Sir Madam for connecting to the CDMA network you need to start the GUI Graphical user Interface Manager Your VData card is pre configured to connect to the Tata Indicom network using GUI Graphical user Interface Manager How do I know that I am in coverage on the wireless network Back 30 Sir Madam Watcher includes a number of network indicators that will help the user determin
46. umber and the details provided I have noted down the details provided and will forward your complaint Our representative will get back to you with the solution within the next 24 hours Create a TT under Enterprise Solution Products Earlier I was able to browse the Internet but now I am getting error message Page cannot be displayed Back e Sir Madam May I know if you get this message while accessing all the sites or on any specific site If specific site Sir Madam the site that you are trying to access may be down or under maintenance I would request you to try accessing the site after some time If all site Sir Madam this problem is faced if there is congestion in the network due to more number of users accessing the service at the same time However we would request you to press the Stop button and then Refresh button to download again If the customer informs that he she has been facing this problem for quite few days Sir Madam may I know the time and location when you faced the issue May I also know the site you were trying to access Create a TT under VData Card Internet Miscellaneous Issue Mention the DEL number and the details provided I have noted down the details provided and will forward your complaint Our representative will get back to you with the solution within the next 24 hours Create a TT under Enterprise Solution Products I am not able to connect to Internet
47. vice Back Sir Madam Tata Indicom VData Card Service needs to be configured amp installed using the installation CD provided to you What is Tata Indicom VData Card Kit Back Sir Madam the kit would comprise of the following e VData Card Huawei EC 321 pre configured for Tata Indicom CDMA 1x network e VData Card antenna e User manual e Installation CD along with drivers e Earphone kit What is the system PC requirement for using this service Back Sir Madam Tata Indicom VData Card service is supported on laptops with following Operating systems e Windows 2000 with Service Pack 4 e Windows XP Home and Professional versions with Service Pack 2 e Windows Vista Which is the network on which the VData Card operates Back Sir Madam the VData Card is designed primarily to be used on the Tata Indicom network only On which frequency bands does the VData Card work Back Sir Madam the VData Card operates on both the 800 MHz Cellular bands What is the warranty period for VData Card Back Sir Madam the VData Card comes with a 1 year warranty effective from the date of purchase Can I get customer support for this service 24x7 Back Sir Madam Customer care centre shall be available on 24X7 basis for providing faster resolution of your queries and complaint How to adjust the ringing volume Back Sir Madam the ringing volume depends upon the Laptop volume You can
48. work e Q Mac Network QuickTime System a U A 2B Accounts Classic Date amp Time Speech Startup Disk Universal Access 12 The Network Status is shown Click on _ASS stme _ Network Location Location 8 8 07 2 34 PM Show Network Status Built in Ethernet is currently active and has the IP address A Built in Ethernet 172 26 202 143 You are connected to the Internet via Built in Ethernet e Int Mod Internal Modem is configured but is not connected Internal nterna odem Modem is set up to dial 777 AirPort AirPort is turned on but is not connected to a network Configure N S a Click the lock to prevent further changes Assist me 13 Click on Continue Network Setup Assistant Introduction This assistant will help you set up a connection to the Internet using your Internet service provider ISP or local network service You must be able to connect to the Internet using an AirPort wireless network a dial up telephone modem a DSL modem a cable modem or a local area network LAN To begin create a network location to save your setup information What do you want to name this location Location Name Location 8 9 07 12 09 PM You can name the location anything you want oon such as home work or the name of your ISP More Info Go Back Continue 14 Select the option I use a telephone modem to dial my ISP
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