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HP LaserJet Pro MFP M521 User Guide

1. option 2 Select the product and then click the Print Properties or Preferences button Printer Name Status Type Where E Print to File Comment EA E manual duplex Page range gt ou e Current s EP Pages ey Type pi ranges From th lt section For example type 1 3 5 12 or plsi pls2 pls3 pas3 Print what Document iz Zoom Print All pages in range z Pages per sheet 1P n Scale to paper size No Scaling H 3 Click the Paper Quality tab aE Advanced Printing Stonsa Powys Finishing Services Paper Options Paper sizes 8 5 x 14 inches Legal E Paper source Automatically Select m pepe Unspecified x Print Quality Special pages E Pa on deeri paper Eases 1200 E EconoMode May Save Print Cartridges Settings O 4 In the Special pages area click the Print a s pages on dif erent paper option and Advanced Printing Shortcuts Pape1 Quality Effects Finishing Services X then click the Settings button Paper pions Paper sizes 8 5 x 14 inches Legal m Paper source S o Automatically Select Paper type Unspecified x Print Quality Special pages FastRes 1200 x E EconoMode May Save Print Cartridges ca 64 Chapter 4 Print ENWW 5 Inthe Pages in document area select either the First or Last option 6 Select the correct options from the Paper source and Paper t
2. option 8 Select the product and then click the Print e Properties or Preferences button Printer Name Status Find Printer Type Where E Print to file Comment ee E manual duplex Page range al Current Pages Type p ranges From th section For example type 1 3 5 12 or pis1 pls2 pls3 pas3 Print what Document iz Zoom Print All pages in range z Pages per sheet 1 page E Scale to paper size No Scaling i 5 9 Click the Paper Quality tab ED s Advanced Printing Stonea FowGy ts Finishing Services Paper Options Paper sizes 8 5 x 14 inches Legal Paper source Automatically Select Pavers Unspecified Print Quality Special pages Covers Print pages on diferent paper Eases 1200 z E EconoMode May Save Print Cartridges Settings ca tases 54 Chapter 4 Print ENWW 10 Select the appropriate paper size for your REET document and select the type of paper you enced Pinia Sores Peve Ouehy Electa neti Seress are using In the Paper source drop down Pape Oo list select the Manual Feed in Tray 1 a el option Paper source Automatically Select Paper type Unspecified Print Quality Special pages Covers FastRes 1200 X Print pages on different paper E EconoMode May Save Print Cartridges O l 11 C
3. noe 6 Inthe Print dialog box click the OK button to rin Ea print the job Printer Name oe as z Properties Status Ide Find Printer Type ee Where a en e Print to file Comment Manual duplex Page range Copies All Number of copies H Current page Selection Pages y Collate Type page numbers and or page 1 1 ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pis1 pis2 pis3 p8s3 Print what Document z Zoom Print All pages in range z Pages per sheet 1page z Scale to paper size No Scaling z 58 Chapter 4 Print ENWW Select the page orientation Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Finishing tab ENWW eax Find Printer T Print to File E Manual duplex section For example type 1 3 5 12 or plsi p152 pls3 p s3 Print what Document x Zoom Print All pages in range z Pages per sheet 1 page Scale to paper size No Scaling z a gt a m a Document Properties E L z Advanced Piring Shanes Papa ustiy Ee aa Document Options dente Pages per sheet LI page por shoot gt are Onertaton Pota Landscape Rotate by 180 degrees a Gate Bem
4. ccecesscceeeseeeeeeeeneeeeeeeeeeeeeeteeeeneteeeeeees 164 Clear amS sentences E E EE mantis eacereachearombriens 165 viii ENWW JEM lOCAtOnss ccescestesd ture Seecetteea eee kee SE ete dann htc BANA aa a Bar east So 165 Clear jams in the document feeder tre yicie aie Waist Macaca eon eee 166 Clear jams in the output area icsscoiworsioneoucoutnorsi alts gnntecedouvobisanureaanoraqaunebioGenteess One 168 Cl dr jams in Tray Terrenos ea n T E cenmendenaaye 170 Clear jams in Tray 2 or optional Tray 3 acer yoksertie Var eee Re re ORR 173 Clear jams in the fuser ceric cuaeeshteciunaisisdsy kaieyaln Groin abla anlawolareobagsbniamaareentubane nies 177 Clear jams in the duplexer st5 schicsnudctrecsdvacvanshraeatevidenaeeeacniaaandavalebvesteteniaemyabetels 179 Improve print UCI aeeie n a ee A A AIE EREE E AA E E A A 181 Print from a different software program ccccccceeeeseeeeeeeeeeeeeeseeeeeeeesseeeeeteneeeeseaes 181 Set the paper type setting for the print job ccccccceccceesseceeeeseeeeseenseeeeeseteeeeeteeeeeees 181 Check the paper type setting Windows cccseeeeeeeeeeceeeeeenteeeeeeeeeeenees 181 Check the paper type setting Mac OS X cccccccceeeeeeeesteeeeeeeeeeenneeeeeeeeea 182 Check the tonercartridge Status s s csiestiaccady tvs dina eth aveus seeds tuagetsavovined ivoetons Maxnteaeeeteds 182 Print Cleaning pages ta na E AE eee tae OR Ge oes Mea ere 182 Visually inspect the toner car
5. cceeececeeeeeeteeeeeeeeeeees 207 Document feeder paper jam cccccccccecsesceeeeeeeteeeesetteeeeeeeaes 207 The Fax storage is full message appears eeeeeeeeeceeeeereeeeeees 208 Scanner erron errena a EE eE EEEE E E E EES 208 The control panel displays a Ready message with no attempt to send the fax 208 The control panel displays the message Storing page 1 and does not progress beyond that message cccccceeeeseneeeeeeeseeenceeeeeeseseeeeeeeseettaeeees 209 Faxes can be received but not sent cccccsseeccceesccecuscccuesececueccensueceeaes 209 Product is password protected 1 dulvn es ane deactdelesuanledadchank edeehsMnedeesevnanctanenacehs 209 Unable to use fax functions from the control panel cccesceeeeeeteeeeeeees 209 Unable to use speed dials iscecstacienee Haseena ements 210 Unable to use group dials 2 ah sr cisayuarecastevnagateetandsececnayerancedeeeadtancs cade eteaha 210 Receive a recorded error message from the phone company when trying to send Ch TAN ss seosten i i E e Bud beans EE cayenne teens E 210 Unable to send a fax when a phone is connected to the product 00 211 Solve problems receiving TaxeS detscccsvactanseiakseieveedyevnletuavedvivbeaghiadceradenamem vnadenanes 211 The fax does not respond un kc ve corvaranera tin ass Cinned adsense eeatenenenes 211 The fax has a dedicated phone line cccccceecscceeeeseeeeeeteeeees 211 A
6. NOTE When you select a shortcut the corresponding settings change on the other tabs in the print driver 5 In the Print dialog box click the OK button to print the job ENWW ee i Document Properties were SS SEn eenaa Ere rieo lse A pining shanc a collection of saved part settings that you can select with a onge cich E Piring shorioute M ES Ecopri 1 wo sided Pring Pagar seer 85w11 ircher ae bet lt g Pecetowe ooo Factory Detouts haomanca Slot Pages per sheet SSS Errveiopes 1 page per sheet v Pret on beth sides Se Berbbel Preg ia nd Pope ype Unigected re Orari aton ca T na C e me e m e oa a Document Properties I e Advanced Preng Shortcuts Papes Qusity Elects Fishing Sernces A panting shonsa a a collection of saved part settings that you can select with a angle cich Pring shovtouts i ul aay DORM Everyday Poring Paper sicer 5 11 ncher Letter gt Ej Foctoy Deletes Aoma aly Select r F rrp 1 page oe sheet ne g Poh Pring Al D ef Selection Pages V7 Collate Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi p1s2 p1s3 p8s3 Print what Document ls 7 Print All pages in range H Pages per sheet 1page _ Print tasks Windows C c pi 0 a
7. T CaditochHeny Olin ka Oiso i Pek oa c Se Ot bl ee a Ee Document Propertes i bss Advarcn Pirang Shans p Elects rating Serce oo A printing ihates is a collection of saved part vattings that you can select wth a ange chch Piring shortest e Lay Oene Everyday Piring 85x11 cher X a a oi Coe c ENWW 5 Select the print options for the new shortcut 6 Click the Save As button ENWW m RE el Document Properties Advanced Printing Shortcuts with single click Printing shortcuts Paper Quality Effects Finishing Services A printing shortcut is a collection of saved print settings that you can select Factory Defaults A Envelopes Booklet Printing General Everyday Printing Eco print Two sided Printing AS BS JIS 16K 195x270 mm 16K 184x260 mm 16K 197x273 mm Japanese Postcard Double Japan Postcard Rotated Envelope 10 Envelope Monarch Envelope B5 Envelope C5 Envelope DL 8 5 x 11 inches C cea an E o E Document Properties Advanced Printing Shortcuts with a single click Printing shortcuts Paper Quality Effects Finishing Services A printing shortcut is a collection of saved print settings that you can select Factory Defaults E
8. The product does not print or it prints slowly The product does not print If the product does not print at all try the following solutions 1 Make sure the product is turned on and that the control panel indicates it is ready o If the control panel does not indicate the product is ready turn the product off and then on again o If the control panel indicates the product is ready try sending the job again 2 If the control panel indicates the product has an error resolve the error and then try sending the job again 3 Make sure the cables are all connected correctly If the product is connected to a network check the following items o Check the light next to the network connection on the product If the network is active the light is green o Make sure that you are using a network cable and not a phone cord to connect to the network o Make sure the network router hub or switch is turned on and that it is working correctly 4 Install the HP software from the CD that came with the product Using generic print drivers can cause delays clearing jobs from the print queue 5 From the list of printers on your computer right click the name of this product click Properties and open the Ports tab e If you are using a network cable to connect to the network make sure the printer name listed on the Ports tab matches the product name on the product configuration page e If you are using a USB cable and are connecting
9. Ap LASERJET PRO MFP User Guide M521 Ap HP LaserJet Pro MFP M521 User Guide Copyright and License 2014 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 1 10 2014 Part number A8P80 9 1069 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Apple and the Apple logo are trademarks of Apple Computer Inc registered in the U S and other countries iPod is a trademark of Apple Computer Inc iPod is for legal or rightholder authorized copying only Don t steal music Bluetooth is a trademark owned by its proprietor and used by HewlettPackard Company under license Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Table of contents T Product WIPO CN ON sedssoisicccinsc cicecepncceicenenncecpacuesnccenncncnsacenncnsadecean
10. Configure the installed options Change printjob settings Mac OS X 45 Print tasks Windows e Use a printing shortcut Windows e Create printing shortcuts Windows e Automatically print on both sides Windows e Manually print on both sides Windows e Print multiple pages per sheet Windows e Select the page orientation Windows e Select the paper type Windows e Print the first or last page on different paper Windows e Scale a document to fit page size Windows e Create a booklet Windows e Select the paper size Windows e Select a custom paper size Windows e Print watermarks Windows e Cancel a print job Windows Use a printing shortcut Windows 1 From the software program select the Print option 2 Select the product and then click the Print Properties or Preferences button Printer Status a x T Type EA find Printers Where Print to File Comment ae E manual duplex Page range oa q Current a Pages Be Type pi read a section For example type 1 3 5 12 or plsi pls2 pls3 pas3 Print what Document r Zoom Print All pages in range z Pages per sheet 1 page Scale to paper size No Scaling z wae a 46 Chapter 4 Print ENWW 3 Click the Printing Shortcuts tab 4 Select one of the shortcuts Click the OK button to close the Document Properties dialog box
11. Tab or section Description Print tab e Printing Change the default product print settings such as number of copies and paper orientation These are the same options that are available on the control Provides the ability to change panel default print settings from your computer e PCL5e View and change the PCL5c settings e PostScript Turn off or on the Print PS Errors feature Fax tab e Receive Options Configure how the product handles incoming faxes e Phone Book Add or delete entries in the fax phone book e Junk Fax List Set fax numbers to block from sending faxes to the product e Fax Activity Log Review recent fax activity for the product Scan tab Configure the Scan to Network Folder and Scan to E mail features e Network Folder Setup Configure folders on the network to which the product can save a scanned file e Scan to E mail Setup Begin the process to set up the Scan to E mail feature e Outgoing E mail Profiles Set an email address that will appear as the from address for all emails sent from the product Configure the SMTP Server information e E mail Address Book Add or delete entries in the email address book e E mail Options Configure a default subject line and body text Configure default scan settings for emails Networking tab Network administrators can use this tab to control network related settings for the product when it is connected to an IP based network It also allows the netw
12. p button wireless Provides access to the Wireless menu and wireless status information models only NOTE When you are connected to a wireless network this icon changes to a set of signal strength bars 4 Provides access to network settings and information From the network settings screen Network button for you can print the Network Summary page products connected to a network only 5 Information button Provides product status information From the status summary screen you can print the Configuration Report page 6 Supplies button Provides information about supplies status From the supplies summary screen you can print the Supplies Status page 7 Fax button Provides access to the Fax feature ENWW Control panel 9 8 Apps button Provides access to the Apps menu to print directly from Web applications that you have downloaded from the HP ePrintCenter Web site at www hpeprintcenter com 9 Product status Indicates whether the product is ready or is processing a job 10 Scan button Provides access to the scan feature 11 Copy button Provides access to the copy feature 12 USB button Provides access to the walkup USB feature for printing and scanning without a computer Control panel help system The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some s
13. CE cone Print tasks Windows 59 4 Inthe Orientation area select the Portrait ee i or Landscape option Advanced Pinting Shortcuts Pape Qualty Etects Frishing Services Document Options To print the page image upside down select E Print on both sides manually the Rotate by 180 degrees option Fip pages up Off Click the OK button to close the Document cept p Properties dialog box zer Right then Down Orientation Portrait Landscape E Rotate by 180 degrees 5 In the Print dialog box click the OK button to Prin aes print the job Printer Name CET o z Status Idle Type oe ee en Lm Where _ s e e E Print to file Comment E Manual duplex Page range Copies all Number of copies 2 5 Current page Selection D Pages y y F Collate Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pis1 p1s2 pis3 p8s3 Print what Document pa Zoom Print All pages in range z Pages per sheet 1page Scale to paper size No Scaling a 60 Chapter 4 Print ENWW Select the paper type Windows 1 From the software program select the Print option 2 Select the product and then click the Print UES Properties or Pre
14. Click Send Now oy SP Send a fax by dialing from a telephone connected to the fax line Occasionally you might want to dial a fax number from a telephone that is connected to the same line as the product For example if you are sending a fax to a person whose device is in the manual receive mode you can precede the fax with a voice call to let that person know that the fax is coming y NOTE The telephone must be connected to the product telephone port fF 1 Load the document into the document feeder 2 From the Home screen on the product control panel touch the Fax button 3 Pick up the handset of a telephone that is connected to the same line as the product Dial the fax number by using the telephone keypad 4 When the recipient answers instruct the person to start the fax machine 5 When you hear the fax tones touch the Start Fax button on the control panel wait until the control panel displays the Connecting message and then hang up the telephone Send a fax with confirmation You can set the product so that it prompts you to enter the fax number a second time to confirm that you are sending the fax to the correct number 1 From the Home screen on the product control panel touch the Setup button Touch the Fax Setup menu 2 3 Touch the Advanced Setup menu 4 Scroll to and touch the Confirm Fax Number button and touch the On button 5 Send the fax 134 Chapter 7 Fax ENWW Schedule
15. Print with EconoMode een aor een eT en ee On ST ene one ee ane nee een er eae 152 Set the Sleep Delay ieuoesrreiieoiorinanir a a e E ia 152 Set the Auto Power Down delay ssssssesssenseisssetsessstrserssrtistrssrerrtrsstrssesrerssensren 152 Product security features ss seesssesseesseessetstsstttsttsstttsttesttstttsstsstttsstssttsssisstestessstestessstestesnt 154 tock the product imiinien ade uo E E E bases 154 Set or change the product password csccceseseeceesteeecsneeeeeseeeeceeneeeeenteesenteeesenneeeees 154 Upgrade the tirmwWare sitiena eels Dace ch acai aaer T aa E Ne NOE 155 Manually upgrade the firmware icisiicdannarsecessetauwnienscmaneonsedaahadninceaneanktnentibactaranitanutin 155 Set the product to automatically upgrade the firmware c cccccceesceeeesseeeeeseeeeeeseees 155 9 Solve problems jasscisietsck ne ee ie es 157 Solye problemsehecklist cs 5a cacesncennevaceerevensseteeatedncearsedeeniaiasaeandrenesacanadenr ed ieni ad EEES 158 Step 1 Make sure that the product is set up correctly ccccceeeesceeceeeeeceeteeenteeeeees 158 Step 2 Check the cabling or wireless CONNECTION ccesceeeeeeteeeeeeteeesenteeeeeneeeeneaees 158 Step 3 Check the control panel for error MESSAGES ccccccceeeeeeeeeseeeeeeeeeeeeeteeeeees 159 Step 4 Check the BOG rn csierntiahherdyrarmnnpescandgeusainnnsacendnsnebopueebinsegaadeeensoreeatadenrasetios 159 Step 5 Check the software ssa ssussv pi
16. Printer Name a ee z Properties Status Idle ed Printers Type 2S MEE FOO Where e Se eeo Se tee _ Print to file Manual duplex 47 Create printing shortcuts Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Printing Shortcuts tab 4 Select an existing shortcut as a base NOTE Always select a shortcut before adjusting any of the settings on the right side of the screen If you adjust the settings and ie select a shortcut all your adjustments are ost 48 Chapter 4 Print Print eax Printer le Status Find Printeriay Type Where E Print to file Comment E manual duplex Page range 7 ou 2 Current J Pages w Type p ranges a From th S section For example type 1 3 5 12 or plsi pls2 pls3 pas3 Print what Document iz Zoom Print All pages in range z Pages per sheet 1 page Scale to paper size no Scaling z a a ee ees Document Propertes ons som fut im i A panting shafe is a colecton of saved pert Lettings that you can select with a singe cick z Pring thortoute T Eco pant 1 wo udea Preng Pacer sites 8511 cher aa Lote s2 o Paper source Factory Detads r Pages per sheet Z Ervehpse Upepo ou sheet f Fore on beth sides S a i z nwo Prom pm t Unigected
17. Select a custom paper size Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 70 Chapter 4 Print ENWW Click the Paper Quality tab Click the Custom button Type a name for the custom size and specify the dimensions e The width is the short edge of the paper e The length is the long edge of the paper Click the Save button and then click the Close button Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Print watermarks Windows ENWW 1 2 3 4 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Effects tab Select a watermark from the Watermarks drop down list Or to add a new watermark to the list click the Edit button Specify the settings for the watermark and then click the OK button To print the watermark on the first page only select the First page only check box Otherwise the watermark is printed on each page Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Print tasks Windows 71 Cancel a print job Windows 1 If the print job is currently printing cancel it by pressing the Cancel gt lt button on the product control panel NOTE If the print job i
18. You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X 3 Click the Networking tab to obtain network information You can change settings as needed Manually configure IPv4 TCP IP parameters from the control panel Use the control panel menus to manually set an IPv4 address subnet mask and default gateway 1 From the Home screen on the product control panel touch the Setup button 2 Scroll to and touch the Network Setup menu 3 Touch the TCP IP Config menu and then touch the Manual button 4 Use the keypad on the touchscreen to enter the IP address and touch the OK button Touch the Yes button to confirm 5 Use the keypad on the touchscreen to enter the subnet mask and touch the OK button Touch the Yes button to confirm 6 Use the keypad on the touchscreen to enter the default gateway and touch the OK button Touch the Yes button to confirm ENWW Configure IP network settings 145 Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified use the HP Embedded Web Server From the Home screen on the product control panel touch the Network Ome button to find the product IP address 2 To open the HP Embedded Web Server enter the product IP address into the address line of a Web browser fy NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or th
19. a discarded designation You can unblock blocked fax numbers individually or all at one time E NOTE The sender of a blocked fax is not notified that the fax failed Ey NOTE If the sender has not configured the fax header the number cannot be blocked 1 From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button Touch the Receive Options button Touch the Block Junk Faxes button Touch the Add Number button ye eS SY N Use the keypad to enter the fax number that you want to block and then touch the OK button Set the number of rings to answer ENWW When the answer mode is set to Automatic the product rings to answer setting determines the number of times the telephone rings before the product answers an incoming call If the product is connected to a line that receives both fax and voice calls a shared line and that also uses an answering machine you might need to adjust the rings to answer setting The number of rings to answer for the product must be greater than the rings to answer on the answering machine This allows the answering machine to answer the incoming call and record a message if it is a voice call Configure receive fax settings 123 When the answering machine answers the call the product listens to the call and automatically answers it if it detects fax tones The default setting for rings to answer is varies by country region Use the following
20. e Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments e Might not be fully compatible with third party and custom solutions based on PCL5 Download additional print drivers from this Web site www hp com go imfpM52 series software ENWW Improve print quality 185 Improve copy quality e Check the scanner glass for dirt and smudges e Check the paper settings e Optimize for text or pictures e Edge to edge copying e Clean the pickup rollers and separation pad in the document feeder Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner 1 Press the power button to turn the product off Wd and then disconnect the power cable from the electrical outlet Open the scanner lid Clean the scanner glass the document feeder strips and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 186 Chapter9 Solve problems ENWW 4 Dry the glass and white plastic parts with a chamois or a cell
21. sizes from 127 to 356 mm 5 to 14 in in length and from 127 to 216 mm 5 to 8 5 in in width Flatbed scanner supports page w w sizes up fo 297 mm 11 7 in in length and up to 215 mm 8 5 in in width Automatic duplex copying w w Scan Scans in black and white with w w resolution up to 1200 dpi from the flatbed glass Scans in color with resolution up to 300 dpi from the document feeder and up to 600 dpi from the flatbed glass Automatic duplex scanning w w Scan to Email no software a wm required Scan to Network Folder no a wm software required Walk up USB scanning no w w computer required Fax V 34 with two RJ 11 fax ports wow w ENWW Product comparison Product views e Product front view e Product back view e Interface ports e Serial number and model number location Product front view 1 Automatic document feeder 2 Documentfeeder output bin 3 Walk up USB port for printing and scanning without a computer 4 Control panel with color touchscreen graphical display 5 On off button 6 Optional Tray 3 a Tray 2 8 Tray 1 9 Front door release button access to the toner cartridge 10 Output bin extension for long paper 11 Standard output bin 12 Handle to raise the scanner lid 4 Chapter 1 Product introduction ENWW Product back view 1 Rear door and face up output bin access for clearing jams 2 Dust cover for Tray 2 for printing on legal size p
22. E O E a a 33 Toner cartidgE perenne e R EA Ea otal E EE E EEES 34 Tonercarridge VIEW cererii oi a E E EEEE A ee 34 Toner cartridge information sy casiaientisidastaraposieenpiaaides aaa tantiaphehnbesaitanetinpaninaaiioms 35 Recycle th toner cartridge sercenirscrac rreraren in ae i aea 35 Toner cartridge storage ashy Geeta saned ahorecuen tov cadwleneeenoas vane 35 HP policy on non HP toner cartridges iicis is saticeinmnpedancadslearhaaeincntamencboeadicent 35 Replace the toner cartridge pcpub aaccensnatpeasneet hie pcolonieluneeaxeb ete a a 36 Pe MAY oasccereenesnnactwsies denen tounensupousuresanponee paecas soecenosadewuresc specie peeceessweeconaceenseueeosdavevseaseesentestons 39 Supported print drivers Windows cca cceesaceucsserasbealncaniuaronnedtaeindaereneateadenacoanguruaneaniamneniied 40 HP Universal Print Driver UPD lt cpitvrasconcianatenapaeronesteressontenansendeciloxenpiebamebsioantoeeaelnte 40 UPD installation mod s sose soinssnesreinoieiikenrieanksiii 4 Change print job settings Windows denen ccecactivess tae savsvesdencnsnodnenavncdvh ives eeaaanedenieletexetNevavacinems 42 Priority for changing print job settings sc s sccassnhnesntivarsrassrandvinsdndsenirieasninanarendeadhiuaranin 42 Change the settings for all print jobs until the software program is closed ce1eee 42 Change the default settings for all print jobs cccccceessecceeeenteeeeeneeeeetetseeeeetseeeenes 43 Change the product conf
23. Fax from the document feeder siiasicneanacasnirarvibdsincdcewedsumeandedebiedamndindelntcnninbeairadnleracwnusatiebia 132 Use speed dials and group dial entries ccccccceeeececeeeeeneeeeeseeeeeeeeeeseeeeesneeeeeenaes 133 Send a fax from the software Windows ccccccccccceccccecctecccceceeccecceececececeeeeeeees 133 Send a fax by dialing from a telephone connected to the fax line ceesseeeereeeetreeees 134 Send a fax with confirmation g hixernannssvoracaoeseuaheugaormbinaecivanniinsedcluntahdeasanedesbdeaeuiaane 134 Schedule a fax to be sent later cicniiiencunnnaeneanieneeanmmnG mnie 135 Send a fax combining an electronic and paper document cccceeseceeeeseeeeeetseeeeees 135 Use access codes credit cards or calling cards ccccccceceeeseceeeeeeneeeeeesnneeeeeeesaes 136 Send faxes internationally joc sxe uname 136 PP iit et hele castes e a aos ae apse meine machen ET E avmeaaies 137 Repini afak niserineeine iae e E E E A EN 138 Automatically print on both sides of received faxes cccceeseeeeeteeetteeeteeeess 139 Print a stored fax when the private receive feature is ON eeeseeeeeeeteeeeees 139 Receive faxes when fax tones are audible on the phone line cccceeeeeeeeeeeeteeeees 139 8 Manage and Maintain sssisssssissiscsossossccsssrsnssssnssises risas ea egeawias te cegtntaraesceweseetee ecb sans 141 Use the HP Reconfiguration Utility to change the prod
24. New Defaults button 4 Touch the Yes button 84 Chapter 5 Copy ENWW Restore copy default settings ENWW Use this procedure to restore the factory default copy settings 1 2 3 4 From the Home screen touch the Copy button Touch the Settings button Scroll to and touch the Restore Defaults button Touch the OK button to restore the defaults Restore copy default settings 85 Make a single copy 1 Load the document onto the scanner glass or into the document feeder NOTE If documents are in the document feeder and on the scanner glass at the same time the product processes the document in the document feeder and not the one on the scanner glass 2 If you loaded the document into the document feeder adjust the guides until they are snug against the paper 3 From the Home screen on the product control panel touch the Copy button 4 Touch the Start Copy button to start copying 86 Chapter 5 Copy ENWW Make multiple copies 1 Load the document onto the scanner glass or into the document feeder NOTE If documents are in the document feeder and on the scanner glass at the same time the product processes the document in the document feeder and not the one on the scanner glass 2 If you loaded the document into the document feeder adjust the guides until they are snug against the paper 3 From the Home screen on the product control panel touch the Copy button 4 Touch
25. a powerful solution that performs consistently over time 40 Chapter 4 Print ENWW UPD installation modes ENWW The HP UPD communicates directly with each HP product gathers configuration information and then customizes the user interface to show the product s unique available features It automatically enables features that are available for the product such as two sided printing and stapling so you do not need to enable them manually For more information go to www hp com go upd Traditional mode To use this mode download UPD from the Internet Go to www hp com go upd Use this mode if you are installing the driver for a single computer It operates with a specific product If you use this mode you must install UPD separately for each computer and for each product Dynamic mode To use this mode download UPD from the Internet Go to www hp com go upd Dynamic mode allows you to use a single driver installation so you can discover and print to multiple networked HP products in any location Use this mode if you are installing UPD for a workgroup Do not use this mode for USB connected products Supported print drivers Windows 41 Change print job settings Windows Priority for changing print job settings Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings P
26. ae cet to Paper comeca Paper rource Automaticaly Select Aasomanealy Select l Paper type Unspecied Popet type Unipectie zj Print on both sides On Update ten Special pages defined for this print job Page Type Pages Paper Suwe Page Type Addtond diites Prrd pages on diferent paper baal Tray Heavy 111 1309 Print pages on diferent paper Lost Try Heavy 111 1309 Delete Delte aa aa 9 Click the OK button to close the Document Properties dialog box In the Print dialog Printer box click the OK button to print the job fa ae Sate 1de Co Type mee e n Seed Whee ie ee Set ete Print to file Comment Manual duplex Page range Copies Al Number of copies Current page Selection Soei Pages a a 7 Collate Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pis1 p1s2 p1s3 p8s3 Print what Document zx 7 Pant Alpagesinrange __ y _Pagespersheet bpoge E Scale to paper size No Scaling z 66 Chapter 4 Print ENWW Scale a document to fit page size Windows 1 From the software program select the Print option 2 Select the product and then click the Print UES Properties or Preferences button Find Printer T Print to File E manual duplex section For example type 1 3 5 12 or pls
27. affect performance Use the following procedure to clean the scanner 1 Press the power button to turn the product off WJ and then disconnect the power cable from the electrical outlet 2 Open the scanner lid Clean the scanner glass the document feeder strips and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 190 Chapter 9 Solve problems ENWW 4 Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting 5 Connect the power cable to an outlet and then press the power button to turn the product on Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper handling problems such as jams or multiple page feeds clean the documentfeeder rollers and separation pad 1 Open the documentfeeder cover ENWW Improve scan quality 191 192 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not pla
28. amp Driver Downloads link 3 Touch the On menu item The product might prompt you to set a security password The product saves the setting and then returns the control panel to the Wireless Direct Settings menu ENWW Set up HP Wireless Direct Printing 143 Use HP Web Services applications 1 From the Home screen on the product control panel touch the Web Services button 2 Touch the Enable Web Services button After you download an application from the HP ePrintCenter Web site it is available in the Apps menu on the product control panel This process enables both HP Web Services and the Apps menu 144 Chapter 8 Manage and maintain ENWW Configure IP network settings e Printer sharing disclaimer e View or change network settings e Manually configure IPv4 TCP IP parameters from the control panel e Rename the product on a network e Link speed and duplex settings Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings From the Home screen on the product control panel touch the Network Ont button to find the product IP address 2 To open the HP Embedded Web Server enter the IP address into the address line of a Web browser Ey NOTE
29. an outlet and then press the power button to turn the product on Check the send fax resolution setting If the product was unable to send a fax because the receiving fax machine did not answer or was busy the product attempts to redial based on the redial on busy redial on no answer and redial on communication error options 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Open the Fax Resolution menu 194 Chapter9 Solve problems ENWW Check the error correction setting Usually the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction setting is On the product can request that the portion of the fax be resent The factory set default for error correction is On You should turn off error correction only if you are having trouble sending or receiving a fax and you are willing to accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Service menu 3 Touch the Fax Service menu 4 Touch the Error Correction button and then touch the On button Send to a different
30. binding or Right binding option een Ln tees al Frio Leon The Pages per sheet option automatically Dace Opions changes to 2 pages per sheet Ea a Click the OK button to close the Document n aD Properties dialog box TEE 2 pages per sheet li Drientation Portrait Landscape E Rotate by 180 degrees ra About Hep tavent Lok Cancel 6 In the Print dialog box click the OK button to Print print the job Printer Name ih 5 Properties Status Idle Find Printers Type s SS Where e ms E Print to file Comment 2 Manual duplex E Page range Copies Al Number of copies Current page Selection D Pages y F colate Type page numbers and or page ranges separated by commas counting 1 I from the start of the document or the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document w Zoom Print All pages in range Pages per sheet 1page i Scale to paper size No Scaling X Options Cancel Select the paper size Windows 1 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab Select a size from the Paper size drop down list Click the OK button co uk wo WN In the Print dialog box click the OK button to print the job
31. both sides Windows The product supports the following paper sizes for automatic duplex printing e Letter e Legal e A4 e 85x13 The product supports the following paper types for automatic duplex printing e Unspecified e Plain e HP EcoSMART Lite e Light 60 74 g e Midweight 96 110 g e Letterhead e Preprinted e Prepunched e Colored e Bond e Recycled For other paper types or sizes use manual duplex printing 1 From the software program select the Print option 2 Select the product and then click the Print CES Properties or Preferences button Printer Status o 7 n A Find Printer Where E Print to File Comment xe E manual duplex Page range al Current pe 7 Pages section For example type 1 3 5 12 or pis1 p152 pls3 p s3 Print what Document Zoom Print all pages in range I Pages per sheet 1 page Zi Scale to paper size No Scaling B ENWW Print tasks Windows 51 3 Click the Finishing tab Document Properties Lx Advanced Piring Shotcut Paper Qualty_ Document Options Print on both sider Pages per sheet 1 page per shot o or Onertaten Pomat Landscape Rotate by 180 degrees Q Abou Hep C Cca i i aS eet is j j 4 Select the Print on both sides check box m a D
32. cameaonewtads dade vacbunya wd Oleretiavennssaededs 217 Faxes are sending slowly 2 tcks cy eeit Poenius ebe aera aera eens 217 FAX q ality iS POOF J paskonteetereomscmtediad nnbosd maubiodenrenoulvois courte bap E a EEA 218 Fax cuts off or prints on tWO PAGES ccceceescceceeseeeeeteeeeeeeeeeeesetseeeeenaeees 218 Solve USE connection problems erei panir anA A E ea ae Os 220 Solve wired network problensescainicossviusecinvvesiaversaseugubbatvereduaeansconrhdeaenokniecepuabatcohendearorncesnabes 221 Poor physical connection yornssecsrisatacven cuosetvaceinpssouiate haaceanants ce amhnle ae a tuaaaniametels 221 The computer is using the incorrect IP address for the product c cccceceeeeesteeteeeees 221 The computer is unable to communicate with the product cccccecceeeeseteeeeeeeeeeeeeeeees 227 The product is using incorrect link and duplex settings for the network 0 00eeeeees 222 New software programs might be causing compatibility problems 0cceeeeeeees 222 The computer or workstation might be set up incorrectly cccccceceeeeeeseeeeeesttteeeeeeeeeees 222 The product is disabled or other network settings are incorrect cccssceceeceeeeeeeeeeeeees 222 Solve wireless network problems s tscert tava eetck ae ee AA ae 223 Wireless connectivity checklist ccccccccceeeeeeeenceeeeeeeeeeeeneeeeceeseeeeneeeeeeeeseentneeeeeeees 223 The product does not print after the wi
33. cpibinivisichndviodtshdcahd liebe hPa nebadvoedelvdeantivsaldnd 159 Step 6 Test print functionality s s vais cetesvevensteereeecede teats ving acca tn aansvadnrastacee anon det 159 Step 7 Test copy functionality ccicsasseotniacveotieonsevimadahatasexondsnssahdatebeeadevenesesnebntanentin 160 Step 8 Test the fax functionality ss sinsnansvestnipune seven iaaiiitu elle albus tinlipanaivibia vednesiialoenaiussiviniiohs 160 Step 9 Check the toner cartridge ccpiiccsoocvactannsarsunavecauvanacanniveaavaneduetanvenonantandvartedgeivs 160 Step 10 Try sending a print job from a computer ceseeceeeeeeeeetseeeeeseeeeneeeetaeereees 160 Step 11 Verify that the product is on the network c cscceeeeseeeeseeeeneeeeenteeeseaeeenees 160 Restore the factory set defaults ish sns cxlwccuna vices wentnxanseamesvicenarestoinase a nenesaamnttadens ema hatacenesanuratsy inure 161 Control panel help system advan cssognedeanhoataa tenis vontvicoldeanpieanganldeastunidgnobbinpenvaunbarareununeldioremadiaon 162 Paper feeds incorrectly or becomes jammed c ccceeeesecceenseeeeeneeeeeseseeeeceeaeeeeeseeesseeeesesaes 163 The product does not pick up paper icine euesacensiusiscensienierecdnlateuad meinen 163 The product picks up multiple sheets of paper cssceeeseeeeeteeceeeeeetseeeeteeestreeeenneeees 163 The document feeder jams skews or picks up multiple sheets of paper 008 164 Prevent paper jams from the paper trays
34. end of the telephone cord into the caller ID box line port 6 To connect an answering machine connect a telephone cord into the previous device s telephone port Connect the other end of the telephone cord into the answering machine line port 7 To connect a telephone connect a telephone cord into the previous device s telephone port Connect the other end of the telephone cord into the telephone line port 8 After you have finished connecting additional devices connect all of the devices to their power sources Set up fax with a telephone answering machine If you connect a telephone answering machine to the product follow these steps to configure the product E NOTE If an answering machine is connected to the same telephone line but on a different jack in another room for example it might interfere with the product s ability to receive faxes 1 From the Home screen on the product control panel touch the Setup N button 2 Touch the Fax Setup button ENWW Set up the product for fax 111 Touch the Basic Setup button Touch the Rings to Answer button Set the product rings to answer setting for at least one ring more than the number of rings for which the answering machine is set Use the keypad to enter the number of rings and then touch the OK button Touch the back 4 button to return to the Basic Setup menu Scroll to and touch the Answer Mode button Touch the TAM button Wit
35. fastest transmission time e Fine This setting provides a higher resolution quality than Standard that is usually appropriate for text documents ENWW Configure send fax settings 119 Supertine This setting is best used for documents that mix text and images The transmission time is slower than the Fine setting but faster than the Photo setting Photo This setting produces the best images but greatly increases the transmission time Set the fax resolution for the current fax job 1 From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button 2 3 Touch the Send Options button 4 Touch the Fax Resolution button and then touch one of the options E NOTE The factory set default resolution setting is Fine Set the default resolution setting for all fax jobs 1 From the Home screen on the product control panel touch the Setup amp button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Touch the Fax Resolution button and then touch one of the options E NOTE The factory set default resolution setting is Fine Set billing codes If the billing codes feature is on the product prompts you to enter a billing code for each fax The product increases the billing code count for each sent fax page This includes all types of faxes except for poll received fax forwarded or computer downloaded faxes For an undefined group or a group dial fax the pr
36. fax machine Send the fax job to a different fax machine to see if another machine will successfully receive the fax job Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 1 Open the documentfeeder cover ENWW Improve fax quality 195 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product amp 3 Close the document feeder cover Check the fit to page setting If the product printed a fax job off the page turn on the fit to page feature from the product control panel fey NOTE Make sure that the default paper size setting matches the size of the paper in the tray 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Touch the Fit to Page button and then touch the On button Check the sender s fax machine Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax 196 Chapter 9 Solve problems ENWW
37. in memory A password is required to print the stored faxes e Enter the password to print the fax If you do not know the password contact the product administrator E NOTE Memory errors might occur if the faxes are not printed The product will not answer if the memory is full Sender receives a busy signal A handset is connected to the product e Make sure the phone is hung up e Change the Answer Mode option to match the product setup a From the Home screen on the product control panel touch the Setup 3X button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Answer Mode menu e Select the setting that matches the product setup Set the Answer Mode option to the Fax Te setting to automatically receive faxes The Fax Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device A phone line splitter is being used e If you are using a phone line splitter remove the splitter and set up the phone as a downstream phone e Make sure the phone is hung up e Make sure the phone is not being used for a voice call when faxing No dial tone e If using a phone line splitter remove the phone line splitter and set up the phone as a downstream phone Cannot send or receive a fax on a PBX line e If you are using a PBX phone line contact your PBX administrator to configure an analog fax line for your product 216 Chap
38. jobs until the software program is closed 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then open a menu for which you want to change the print settings 4 For each menu select the print settings that you want to change 5 Change the settings that you want on the various menus Change the default settings for all print jobs 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 44 Chapter 4 Print ENWW 5 6 By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then open a menu for which you want to change the print settings For each menu select the print settings that you want to save for reuse In the Presets menu click the Save As option and enter a name for the preset Click the OK button These settings are saved in the Presets menu To use the new settings you must select the saved preset option every time you open a program and print Change the product configuration settings ENWW 1 oS Se At the computer open the Apple g menu click the System Preferences item and then click the Print amp Fax icon or the Print amp Scan icon Select the product in the left side of the window Click the Options amp Supplies button Click the Driver tab
39. nna een 126 Set the alarm volume phone line volume and ring volume 00eeeeeeeees 126 Set stamp received faxes inns cnhsonorarsaadena Wawasimdinubtarssorsasamnreioniund sawed paobenunndvonedoaniuenes 126 Set the private receive feature icccciesescsedansceenssenveesnnes ender svseanttensuansveseunderstentecdnmnnsiees 126 Sie Ror a oe 1112 near eee oer een ne re nee ene eerie ae rere tr nese ttre E E renee 127 Use tak eonen E E E O A E 128 Supported fax programs ay a 5s vanes 2aasnirereeseiaaieoeneaprenio denen oueaameoiaa 128 Cancela fax arieni tier neta E enero Seema E err era E Tren Ten 128 Cancel the current fax a codiveshiwasKeiccsnransxelbenelbendbnteamedsnsvonsaisianetnnsnephoanabenese 128 Cancel a pending fax OO hn uxee deine aoa 129 Delete faxes from memory sudscsiensasanecsasontarenntagantessacaimesilen saazalsaanenisstanmmaimunnmeoies 129 Use fax on a DSL PBX or ISDN system sscicstnedesarvarstnseaninrsiasomnivedntnniundsniliederecteasserds 129 Dslr a a r E E eked EEE E E E NG 129 PBX Sateo iaeio aa E A E E S E E tiees 130 ISDE sevens e E E E A S 130 Wee faxon a VolP service css en ease reomraisai aorunaies sens eau e E E i 130 Fax memory contents are retained when there is a loss of power ssceceeeeeteeeeeeteeees 130 Security issues when connecting internal networks to public phone lines e 131 Fax from the flatbed scanner icc psccneievertaeansnviaweuene oie Beweaeaahonvemmabenen 131
40. on the product control panel touch the Fax button Touch the Fax Menu button Touch the Fax Reports button Touch the Fax Error Report button and then touch the printing option that you want to use Set the fax error correction mode Usually the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction setting is On the product can request that the portion of the fax be resent The factory set default for error correction is On You should turn off error correction only if you are having trouble sending or receiving a fax and you are willing to accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Service menu 3 Touch the Fax Service menu 4 Touch the Error Correction button and then touch the On button Change the fax speed The fax speed setting is the modem protocol that the product uses to send faxes It is the worldwide standard for full duplex modems that send and receive data across telephone lines at up to 33 600 bits per second bps The factory set default for the fax speed setting is Fasi V 34 204 Chapter9 Solve problems ENWW You should change the setting on
41. product is printing ENWW Use paper output options 23 24 Chapter 2 Paper trays ENWW 3 Parts supplies and accessories e Order parts accessories and supplies e HP policy on non HP supplies e HP anticounterfeit Web site e Print when a toner cartridge is at estimated end of life e Customer self repair parts e Accessories e Toner cartridge ENWW 25 Order parts accessories and supplies HP original toner cartridges and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider 26 Chapter 3 Parts supplies and accessories HP policy on non HP supplies Hewlett Packard Company cannot recommend the use of non HP toner cartridges either new or remanufactured NOTE For HP printer products the use of a non HP toner cartridge or a refilled toner cartridge does ENWW not affect either the warranty to the customer or any HP support contract with the customer However if product failure or damage is attributable to the use of a non HP toner cartridge or refilled toner cartridge HP will charge its standard time and materials charges to service the product for the particular failure or damage HP policy on non HP supplies 27 HP anticounterfeit Web site Go to www hp com go anticounterfeit when you install an HP toner cartridge and the control p
42. status light are lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 1 ENWW Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address If the IP address is correct delete the product and then add it again Solve wired network problems 221 The computer is unable to communicate with the product 1 Test network communication by pinging the network a Open a command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the IP address for your product For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c If the window displays round trip times the network is working 2 If the ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommen
43. the arrows to change the number of copies or touch the existing number and enter the number of copies 5 Touch the Start Copy button to start copying ENWW Make multiple copies 87 Copy a multiple page original 1 Insert the originals into the document feeder face up 2 Adjust the guides until they are snug against the paper 3 From the Home screen touch the Copy button 4 Touch the Start Copy button to start copying 88 Chapter 5 Copy ENWW Copy identification cards Use the ID Copy feature to copy both sides of identification cards or other small size documents onto the same side of one sheet of paper The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again The product prints both images at the same time 1 Load the document onto the scanner glass From the Home screen touch the Copy button Touch the ID Copy button Touch the Start Copy button to start copying ae The product prompts you to place the next page on a different section of the scanner glass 6 Touch the OK button if you have more pages to copy or touch the Done button if this is the last page 7 The product copies all pages onto one side of a sheet of paper ENWW Copy identification cards 89 Collate a copy job 90 Load the document onto the scanner glass or into the document feeder NOTE If documents are in the document feeder an
44. the product automatically reduces long faxes up to 75 to fit the information on the default paper size for example the fax is reduced from legal to letter size If the fit to page option is turned off long faxes print at full size on multiple pages The factory set default for incoming fax autoreduction is On If you have the Stamp Faxes option turned on you might also want to turn on autoreduction This reduces the size of the incoming faxes slightly and prevents the page stamp from forcing a fax onto two pages E NOTE Make sure that the default paper size setting matches the size of the paper in the tray 1 From the Home screen on the product control panel touch the Setup button Touch the Fax Setup menu Touch the Advanced Setup menu Touch the Fit to Page button and then touch the On button Set fax reprint settings ENWW 1 2 3 4 From the Home screen on the product control panel touch the Setup button Touch the Fax Setup menu Touch the Advanced Setup menu Scroll to and touch the Allow Fax Reprint button and then touch the On button After this feature is turned on a Reprint Faxes button is available in the Fax Menu gt Receive Options menu Configure receive fax settings 125 Set the fax sounds volume Use this setting to control the volume of the fax sounds from the control panel You can make changes to the following sounds e Alarm Volume e Ring Volume e Phone Line Volum
45. to a jack for another phone line e Make sure the telephone line and phone wall jack are active by connecting a telephone and checking for a dial tone e Make sure that the telephone cord is connected to the line port on the product e Check the phone line by running a fax test from the control panel e Ifthe error persists contact HP See www hp com support imfpM52 series or the support flyer that came in the product box The Communication error message appears 214 e Ask the sender to send the fax again or send at a later time when line conditions have improved e Disconnect the product telephone cord from the wall connect a telephone to the phone jack on the wall and try making a call Plug the product phone cord into a jack for another phone line e Try a different phone cord e Set the Fax Speed option to the Slow V 29 or Medium V 1 7 setting a From the Home screen on the product control panel touch the Setup button b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting e Turn off the Error Correction feature to prevent automatic error correction Chapter 9 Solve problems ENWW fey NOTE Turning off the Error Correction feature can reduce image quality a From the Home screen on the product control panel touch the Setup button b Open the Service menu c Open the Fax Service menu d Open the Error Correction me
46. touch an option to select it Touch the Start Copy button to start copying The product prompts you to load the next original document Place it on the glass and then touch the OK button 8 Repeat this process until you have scanned the last page Touch the Done button to finish printing the copies 92 Chapter 5 Copy ENWW Reduce or enlarge a copy 1 Load the document onto the scanner glass or into the document feeder NOTE If documents are in the document feeder and on the scanner glass at the same time the product processes the document in the document feeder and not the one on the scanner glass 2 From the Home screen on the product control panel touch the Copy button 3 Touch the Settings button and then touch the Reduce Enlarge button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Start Copy button to start copying ENWW Reduce or enlarge a copy 93 Optimize copy quality The following copy quality settings are available e Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting e Mixed Use this setting for documents that contain a mixture of text and graphics e Text Use this setting for documents that contain mostly text e Picture Use this setting for documents that contain mostly graphics 1 Load the document onto the scanner glass or into the document feeder
47. tray Make sure that the stack is fat at all four corners and that the top of the stack is below the maximum height indicators Slide the tray completely into the product Chapter 2 Paper trays ENWW Use paper output options Print to the standard output bin The standard output bin collects paper face down in the correct order Use this bin for most print jobs including transparencies To use the standard output bin be sure that the rear output bin is closed To avoid jams do not open or close the rear output bin while the product is printing The standard output bin holds up to 250 sheets of 75 g m 20 Ib paper Print to the rear output bin The product always prints to the rear output bin if it is open Paper that is printed to this bin will exit face up with the last page on top reverse order The rear output bin holds up to 50 sheets of 75 g m 20 b paper Printing from Tray 1 to the rear output bin provides the straightest path Opening the rear output bin might improve performance with the following items e Envelopes e Labels e Small custom size paper e Postcards e Paper heavier than 120 g m 32 lb To open the rear output bin grasp the handle at the top of the bin Pull the bin down to a 45 angle and slide out the extension Ey NOTE Opening the rear output bin makes the duplexer and the top output bin unavailable To avoid jams do not open or close the rear output bin while the
48. w w w Envelope w Preprinted w we w Prepunched wow Va a Colored a a wy Bond wm wo wm Recycled w w w Rough wow Va 16 Chapter 2 Paper trays ENWW Tray 1 e Tray capacity and paper orientation e Load Tray 1 Tray capacity and paper orientation To prevent jams do not overfill trays Be sure the top of the stack is below the tray full indicator For short narrow and heavy glossy paper load paper to less than half of the tray full indicators Table 2 3 Tray 1 capacity Paper type Specifications Quantity Paper Range Maximum stack height 12 mm 0 5 in 60 g m 16 Ib to 220 g m 58 Ib Equivalent to 100 sheets of 75 g m 20 Ib Envelopes 75 g m 20 lb to 90 g m 24 Ib Up to 10 envelopes Labels 0 10 to 0 14 mm 0 004 to 0 006 in thick Maximum stack height 12 mm 0 5 in Transparencies 0 10 to 0 14 mm 0 004 to 0 006 in thick Maximum stack height 12 mm 0 5 in Table 2 4 Tray 1 paper orientation Single sided printing Automatic duplex printing and Envelopes Alternative Letterhead Mode Face up Face down Face up Top edge leading into the product Bottom edge leading into the product Short postage end leading into the product ENWW Tray 1 17 Load Tray 1 1 Open Tray 1 2 Pull out the paper support and fold out the extension 18 Chapter 2 Paper trays ENWW 3 Load the paper into the tray Make sure that the paper fits under the tabs and below the maximum height indicators 4 Adjust the
49. when you install a new toner cartridge Enable or disable the Very Low Setting You can enable or disable the default settings at any time and you do not have to re enable them when you install a new toner cartridge 1 From the Home screen on the product control panel touch the Setup N button 2 Open the following menus e System Setup e Supply Settings e Black Cartridge e Very Low Setting 3 Select one of the following options e Select the Continue option to set the product to alert you that the toner cartridge is very low but to continue printing e Select the Stop option to set the product to stop printing including printing faxes until you replace the toner cartridge e Select the Prompt option to set the product to stop printing including printing faxes and prompt you to replace the toner cartridge You can acknowledge the prompt and continue printing A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality When the product is set to the Stop option there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while stopped ENWW Print when a toner cartridge is at estimated end of life 29 When the product is set to the Prompt option ther
50. 184 x 260 mm 7 2 x 10 25 in 16K y v 197 x 273 mm 7 75 x 10 75 in Postcard JIS v 100 x 148 mm 3 9 x 5 8 in Double Postcard JIS y w 200 x 148 mm 7 9 x 5 8 in Custom wm 76 x 127 mm to 216 x 356 mm 3 0 x 5 0 in to 8 5 x 14 in 14 Chapter 2 Paper trays ENWW Table 2 1 Supported paper sizes continued Size and dimensions Custom 105 x 148 mm to 216 x 356 mm 4 1 x 5 8 in to 8 5 x 14 in Tray 1 Tray 2 and the Automatic duplex optional 500 printing sheet trays Custom 210 x 280 mm to 216 x 356 mm 8 3 x 11 in to 8 5 x 14 in Envelope 10 105 x 241 mm 4 1 x 9 5 in Envelope DL 110 x 220 mm 4 3 x 8 7 in Envelope C5 162 x 229 mm 6 4 x 9 8 in Envelope B5 176 x 250 mm 6 9 x 9 8 in Envelope Monarch 98 x 191 mm 3 9 x 7 5 in ENWW Supported paper sizes 15 Supported paper types Table 2 2 Supported paper types For a complete list of specific HP brand paper that this product supports go to www hp com support limfpM521 series NOTE To obtain the best results select the correct paper size and type in the print driver before printing Paper type Tray 1 Tray 2 and optional Automatic duplex 500 sheet trays printing Plain wo wy wm HP EcoSMART wm wm wm Light 60 74g w wm y Midweight 96 1 10g y y a Heavy 111 130g y w Extra Heavy 131 175g wm Transparency w wm wm Labels w Letterhead
51. 33 solve general problems 217 solving problems 160 speed dials 133 stamp received 126 unable to receive 211 unable to send 205 using DSL PBX or ISDN using VolP 130 V 34 setting 204 volume settings 126 fax date setup use control panel 113 use HP Fax Setup Wizard 117 139 129 114 fax header setup use control panel 113 use HP Fax Setup Wizard 114 fax time setup use control panel 113 use HP Fax Setup Wizard 114 fax troubleshooting checklist 201 faxing from a computer Mac 133 from a computer Windows 133 first page printing on different paper Windows 64 Fit to Page setting fax fonts lists printing 11 forwarding faxes 122 fraud Web site 28 fuser jams 125 177 G gateway setting default 145 glass cleaning 186 190 193 group dial entries creating 115 deleting 116 editing 115 H heavy paper output bin selecting 23 help control panel 10 162 Home screen control panel 9 HP Device Toolbox using 148 HP Embedded Web Server 160 changing network settings 145 changing password 154 changing product name 146 opening 145 146 154 HP ePrint using 80 HP fraud Web site 28 HP Reconfiguration Utility network installation 142 HP Scan software Mac 101 HP Scan software Windows HP Universal Print Driver 40 HP Utility 150 100 ENWW HP Utility for Mac Bonjour 150 features 150 HP Utility Mac 150 HP Web Jetadmin 151 HP Web Services applications 144 enabling 144 HP We
52. A E E E T R E r E E ERE P AEA 235 ENWW 1 Product introduction e Product comparison e Product views e Control panel e Print product reports ENWW 2 Product comparison M521dn M521dw A8P79A A8P80A Paper handling Tray 1 100 sheet capacity v w Tray 2 500 sheet capacity wm ww Optional Tray 3 500 sheet w ww capacity Standard output bin 250 sheet ww ww capacity Rear output bin 50 sheet wm a capacity Automatic duplex printing w w Supported operating Windows XP 32 bit Service wm v systems Pack 2 and greater Windows Vista 32 bit and 64 w w bit Windows 7 32 bit and 64 bit w ww Windows 2003 Server 32 bit wm w Service Pack 1 or greater print and scan drivers only Windows 2008 Server 32 bit wm wow 64 bit and R2 print and scan drivers only Mac OS X v10 6 8 and later v a Connectivity Hi Speed USB 2 0 ww wm 10 100 1000 Ethernet LAN wm wm connection Wireless network connection w Memory 256 MB RAM w w Control panel display Color graphical touch screen w ww Print Prints 40 pages per minute ppm w w on A4 size paper and 42 ppm on Letter size paper Walk up USB printing no w w computer required Chapter 1 Product introduction ENWW M521dn M521dw A8P79A A8P80A Copy Copies at up to 20 ppm v w Copy resolution is 300 dots per w w inch dpi This document feeder holds up to w w 50 pages and supports page
53. Click HP and then click the product name 3 Click Uninstall and then follow the on screen instructions to remove the software ENWW Remove software Windows 231 Remove software Mac OS X 232 You must have administrator rights to remove the software 1 Ye YS eS Disconnect the product from the computer Open Applications Open Hewlett Packard Open HP Uninstaller Select the product from the list of devices and then click the Uninstall button After the software is uninstalled restart the computer and empty the Trash Chapter 9 Solve problems ENWW Solve scan to email problems If scan to email problems occur try these solutions Make sure this feature has been set up If this feature has not been set up use the setup wizard in the HP Device Toolbox Windows or HP Utility for Mac OS X software to set it up Make sure the Scan to Email feature is enabled If it has been disabled enable the feature through the HP Device Toolbox Windows or HP Utility for Mac OS X software Make sure the product is connected to a computer or to a network Cannot connect to the email server Make sure the SMTP server name is correct Check this setting with your system administrator or Internet Service Provider If the product cannot establish a secure connection to the SMTP server try without the secure connection or try a different server or port Check this setting with your system administrator or Internet Service
54. Fax Setup menu Open the Basic Setup menu Open the Dial Prefix menu Select the On setting e Set up all entries in the group with speed dial entries a b c Open an unused speed dial entry Enter the fax number for the speed dial Touch the OK button to save the speed dial Receive a recorded error message from the phone company when trying to send a fax e Make sure you dial the fax number correctly and make sure that the phone service is not blocked For example some phone services might prevent long distance calling e If an outside line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number From the Home screen on the product control panel touch the Setup button b Open the Fax Setup menu c Open the Basic Setup menu 210 Chapter9 Solve problems ENWW d e Open the Dial Prefix menu Select the On setting NOTE To send a fax without a prefix when the Dial Prefix option is turned on send the fax manually Send a fax to an international number c d If a prefix is required manually dial the telephone number with the prefix Enter the country region code before dialing the phone number Wait for pauses as you hear the tones on the phone Send the fax manually from the control panel Unable to send a fax when a phone is connected to the product Make sure that the telephone is hung up Make sure that the telepho
55. From the Home screen touch the Copy button Touch the Settings button and then scroll to and touch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Start Copy button to start copying 94 Chapter 5 Copy ENWW Adjust the lightness or darkness for copies 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen touch the Copy button 3 Touch the Settings button 4 Touch the Lighter Darker button 5 Touch the or button to adjust the setting and then touch the OK button 6 Touch the Start Copy button to start copying ENWW Adjust the lightness or darkness for copies 95 Copy in draft mode Using draft mode can use less toner However using draft mode can also reduce print quality HP does not recommend the full time use of draft mode If draft mode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge 1 Load the document onto the scanner glass or into the document feeder From the Home screen touch the Copy button Touch the Settings button Scroll to and touch the Draft Mode button Touch the On button e Touch the Start Copy button to start copying 96 Chapter 5 Copy ENWW Set the paper size and type for copying on speci
56. Print Documents e View and Print Photos e Scan to USB Drive 3 To print a document touch the Print Documents screen and then touch the name of the folder on the USB drive where the document is stored When the summary screen opens you can touch it to adjust the settings Touch the Print button to print the document 4 To print photos touch the View and Print Photos screen and then touch the preview image to select each photo that you want to print Touch the Done button When the summary screen opens you can touch it to adjust the settings Touch the Print button to print the photos 5 Retrieve the printed job from the output bin and remove the USB flash drive 82 Chapter 4 Print ENWW 5 Copy ENWW Set new default copy settings Restore copy default settings Make a single copy Make multiple copies Copy a multiple page original Copy identification cards Collate a copy job Copy on both sides duplex Reduce or enlarge a copy Optimize copy quality Adjust the lightness or darkness for copies Copy in draft mode Set the paper size and type for copying on special paper 83 Set new default copy settings You can save any combination of copy settings as the default settings to use for every job 1 From the Home screen touch the Copy button 2 Touch the Settings button 3 Configure the copy settings to meet your preferences and then scroll to and touch the Set as
57. Provider If the SMTP server requires authentication make sure a valid user name and password are used If the SMTP server uses an authentication method that is not supported try a different server Check this setting with your system administrator or Internet Service Provider The email failed Verify that email addresses entered are correct If the size of the email was too large send fewer pages or reduce the scan resolution Unable to scan ENWW If you are prompted for a PIN enter the correct PIN for the outgoing profile Make sure at least one email address is selected in the To field Solve scan to email problems 233 Solve scan to network folder problems If scan to network folder problems occur try these solutions The scan Make sure this feature has been set up If this feature has not been set up use the setup wizard in the HP Device Toolbox Windows or HP Utility for Mac OS X software to set it up Make sure the Scan to Network Folder feature is enabled If it has been disabled enable the feature through the HP Device Toolbox Windows or HP Utility for Mac OS X software Make sure the product is connected to a network Use the test option on the Scan tab of the HP Device Toolbox Windows or the HP Utility Mac OS X to verify the Scan to Network Folder feature is set up correctly failed Make sure the network path is in the correct format host share path and the folder exists Make sure the net
58. Set the paper size and type for copying on special paper ceccceeeeeceeeeeeeeeeeeseeeeeneeecenteeeeenses 97 Seiad SpbaseeRebe dw wedenwos cavaobedeseadeesadeepcendesesecwasaswasesansnedwesteddeveaee eos nas E EE 99 Scan by using the HP Scan software Windows sivcc ccsseassconsessnconsavessesiesnnsacssavsaosdsensseonnunt nactdne 100 Sean by using the HP Scan software Mac OS X acicsiieveniwderavdeionncvarnevaveeancdvorennedcqmedrenevenioentes 101 Scan tora USB flashdrive spisie rei et Bt pa banda haben 102 Set up scan to network folder and scan to email features c cccceceesceeeeeeeneeeeeeeeteeeeeseeneeeeenes 103 Configure the scan to network folder feature ccccccecceeseceeeeeceeeeeeesseeeenseseeeesseees 103 Configure the scan to email feature ccccccceeseecccsseceeeeeeeeeeseeeeeeeeeeeeeseeeeeneaeees 103 Scan toa network folder iasied aciedccrnsinede td sien suaie bsiacdaesastanebacdase PS a e a E E 105 Scanio email eirean a E E OEE E E 106 Scan by using other software ccc wixsncamincnoreia lastehwiermae i ee aren idee 107 Scan from a TWAIN compliant program Windows ccccccccceeeeeeseeeeeeesenseeeeeeeeeees 107 Scan from a WIA compliant program Windows cccceeesceeceseeeeeeeeeeeeeeesseeenteeees 107 T FOK rnm aA a E a E E A A aa 109 Set p th prod ct for TANS cxssongeataneccnnieeses iiien re iin ei ER pirn a PaiS AEE EES EEEN N E AONE 110 Connect the fax port to a telephone line sss
59. Touch the Receive Options button 4 Touch the Reprint Faxes button 138 Chapter 7 Fax ENWW Automatically print on both sides of received faxes Use the product control panel to configure the product to print two sided copies of received faxes 1 2 3 4 5 From the Home screen on the product control panel touch the Setup button Touch the Fax Setup button Touch the Advanced Setup button Touch the Print Duplex button Touch the On button Print a stored fax when the private receive feature is on To use this feature you must enable the Private Receive feature on the product Use the following procedure to enable this feature 1 2 3 4 5 From the Home screen on the product control panel touch the Setup button Touch the Fax Setup button Touch the Advanced Setup button Scroll to and touch the Private Receive button Touch the On button To print stored faxes you must provide the product security password After the product prints the stored faxes the faxes are deleted from memory 1 2 3 4 5 From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button Touch the Receive Options button Touch the Print Private Faxes button Use the keypad on the touchscreen to enter the product security password and then touch the OK button Receive faxes when fax tones are audible on the phone line If you have a telephone line that receives both fax an
60. User ID and password Set up scan to network folder and scan to email features 103 7 Click the Save and Test button at the bottom of the screen to save the settings and test the setup 8 You can add contacts to the Email Address Book or configure other default Email Settings These steps are optional Click the E mail Address Book link and the E mail Options links in the left pane of the screen to set up these features 104 Chapter6 Scan ENWW Scan to a network folder ENWW Use the product control panel to scan a document and save it to a folder on the network NOTE In order to use this feature the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server 1 u A QQ N Load the document onto the scanner glass or into the document feeder From the Home screen on the product control panel touch the Scan button Touch the Scan to Network Folder item In the list of network folders select the folder to which you want to save the document The control panel screen displays the scan settings e Ifyou want to change any of the settings touch the Settings button and then change the settings e Ifthe settings are correct go to the next step Touch the Scan button to start the scan job Scan to a network folder 105 Scan to email 106 Use the product control panel to scan a file directly to an email address The scanned file is sent to the address a
61. a VoIP service change the Fax Speed setting to Slow V 29 from the control panel Ask if your service provider supports fax and for the recommended fax modem speed Some companies might require an adapter e Ifyou are using a DSL service make sure that a filter is included on the phone line connection to the product Contact the DSL service provider or purchase a DSL filter if you do not have one If a DSL filter is installed try another filter because filters can be defective 6 If the error persists find more detailed problem solving solutions in the sections that follow this one Perform a fax diagnostic test From the product control panel you can run a diagnostic test that provides information about the product fax settings 1 From the Home screen on the product control panel touch the Setup X button 2 Open the following menus e Service e Fax Service 3 Touch the Run Fax Test button to start the test The product prints a test page that shows test results 202 Chapter9 Solve problems ENWW Fax trace report A fax T 30 trace report has information that can help resolve fax transmission problems If you call HP for help in resolving these problems print a T 30 trace report before you call 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Service menu 3 Touch the Fax Service menu 4 Touch the Print T 30 Trace button and then touch the Now button 6 NOTE This p
62. a fax to be sent later Use the product control panel to schedule a fax to be sent automatically at a future time to one or more people When this procedure is completed the product scans the document into memory and then returns to the Ready state Ey NOTE If the product cannot transmit the fax at the scheduled time that information is indicated on the fax error report if that option is turned on or recorded in the fax activity log The transmittal might not be initiated because the fax sending call is not answered or because a busy signal stops the redial attempts If a fax has been scheduled to be sent at a future time but it requires updating send the additional information as another job All faxes that are scheduled to go to the same fax number at the same time are delivered as individual faxes 1 Load the document into the document feeder 2 From the Home screen on the product control panel touch the Fax button 3 Touch the Fax Menu button 4 Touch the Send Options button 5 Touch the Send Fax Later button 6 Use the keypad to enter the time of day to send the fax Touch the OK button 7 Use the keypad to enter the date to send the fax Touch the OK button 8 Use the keypad to enter the fax number Touch the OK button The product scans the document and saves it in memory until the designated time Send a fax combining an electronic and paper document Use the HP Send Fax software to set up this featur
63. ack for another phone line Try a different phone cord From the control panel change the Fax Speed option to the Medium V 17 setting or Slow V 29 setting a From the Home screen on the product control panel touch the Setup button b Open the Fax Setup menu c Open the Advanced Setup menu Solve fax problems 205 d e Open the Fax Speed menu Select the correct setting Turn off the Error Correction option b c d e From the Home screen on the product control panel touch the Setup X button Open the Service menu Open the Fax Service menu Open the Error Correction menu Select the Off setting E NOTE Turning off the Error Correction option can reduce image quality If the error persists contact HP See www hp com support ljmfoM52 1 series or the support flyer that came in the product box No dial tone Make sure that the telephone cord is connected to the correct port on the product Make sure that the telephone cord from the product is connected directly to the wall telephone jack Check for a dial tone on the phone line by using the Start Fax button Disconnect the product telephone cord from the wall connect a telephone to the phone jack on the wall and try making a voice call Disconnect the telephone cord from both the product and the wall and reconnect the cord Make sure that you are using the telephone cord that came with the product Connect the product pho
64. aining settings 8 Click the Print button Cancel a print job Mac OS X 1 If the print job is currently printing cancel it by pressing the Cancel gt lt button on the product control panel NOTE If the print job is too far into the printing process you might not have the option to cancel it NOTE Pressing the Cancel X button clears the job that the product is currently processing If more than one print job is waiting pressing the Cancel gt lt button clears the print job that currently displays on the product control panel 2 You can also cancel a print job from a software program or a print queue e Software program Typically a dialog box displays briefly on the computer screen allowing you to cancel the print job e Mac print queue Open the print queue by double clicking the product icon in the dock Highlight the print job and then click Delete 78 Chapter 4 Print ENWW Create archival quality prints Archive print produces output that is less susceptible to toner smearing and dusting Use archive print to create documents that you want to preserve or archive NOTE Archival quality printing is accomplished by increasing the temperature of the fuser Because of the increased temperatures the product prints at half speed to avoid damage 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Service menu 3 Touch the Archive Print button and then tou
65. al paper 1 From the Home screen touch the Copy button 2 Touch the Settings button and then scroll to and touch the Paper button 3 From the list of paper sizes touch the name of the paper size that is in Tray 1 Ey NOTE The product supports these sizes for copying Letter Legal and A4 4 From the list of paper types touch the name of the paper type that is in Tray 1 5 Touch the Start Copy button to start copying ENWW Set the paper size and type for copying on special paper 97 98 Chapter 5 Copy ENWW 6 Scan e Scan by using the HP Scan software Windows e Scan by using the HP Scan software Mac OS X e Scan to a USB flash drive e Set up scan to network folder and scan to email features e Scan to a network folder e Scan to email e Scan by using other software ENWW 99 Scan by using the HP Scan software Windows 1 Double click the HP Sean icon on the computer desktop If the icon is not on the computer desktop open the Programs folder click HP open the folder for this product and then click HP Scan 2 Select a scanning shortcut and adjust the settings if necessary 3 Click Sean fey NOTE Click Advanced Settings to gain access to more options Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts 100 Chapter6 Scan ENWW Scan by using the HP Scan software Mac OS X 1 Open the HP Scan software whi
66. amp Scan list ceeseeseeeeeeteeeeeees 229 The product name does not appear in the product list in the Print amp Fax or Print amp Scan TLS aeea E E E nanan 229 The print driver does not automatically set up the selected product in the Print amp Fax or Print amp eScan listarea a Vahl E e a RE itede 229 A print job was not sent to the product that you wanted cceesceeeesteeesetteeeeeneeeees 230 When connected with a USB cable the product does not appear in the Print amp Fax or Print amp Scan list after the driver is selected cc ccccceeseeeeeeteeeeeneeeeeeeeeeseneeeeseneeeees 230 You are using a generic print driver when using a USB connection cecceeseeeeeeeeees 230 Remove software Windows a ascvajnvseoeeess tn aniavncarenaenenix seis iunaeinion dead awnednentannanietadeiniannaioesess 231 Remove software Mac OS X issvesoseinnubichovnnivincanivsdiebsusenss Snduuiiasien itolvinedunleuevstslbsadn besidennnvocadaiphbaieduivts 232 Solve scan to email problems x picuideeacesacieesanaveraviniexita ucvesdandesacesnededesavard tommapieunsinetidedanensaendees 233 Cannot connect to the email server 3 243 isaswernacveanapieceetiestanteanenienom ened 233 Th email failed soriire oie ia Ee e i 233 Unable to Seane a a E A E 233 Solve scan to network folder problems nnnnnnnnonnnsnnneseenesssnseseotssentssseesseeessenttsersssresrsressene 234 Th scanifdiled sein sph eet angi lot ie e E EE 234 E E
67. an set the product to automatically load firmware upgrades Manually upgrade the firmware 1 From the Home screen on the product control panel touch the Setup 3X button 2 Open the following menus e Service e LaserJet Update e Check For Updates Now 3 Touch the Yes button to prompt the product to search for firmware upgrades If the product detects an upgrade it will begin the upgrade process Set the product to automatically upgrade the firmware 1 From the Home screen on the product control panel touch the Setup button 2 Open the following menus e Service e LaserJet Update e Manage Updates e Prompt Before Install 3 Touch the Install automatically option ENWW Upgrade the firmware 155 156 Chapter 8 Manage and maintain ENWW 9 Solve problems ENWW Solve problems checklist Restore the factory set defaults Control panel help system Paper feeds incorrectly or becomes jammed Clear jams Improve print quality Improve copy quality Improve scan quality Improve fax quality The product does not print or it prints slowly Solve walk up USB printing problems Solve fax problems Solve USB connection problems Solve wired network problems Solve wireless network problems Solve product software problems with Windows Solve product software problems with Mac OS X Remove software Windows Remove software Mac OS X Solve scan to email p
68. an to network folder feature 1 re oe a From the Home screen on the product control panel touch the Network Ome button to find the product IP address To open the HP Embedded Web Server enter the product IP address into the address line of a Web browser Ey NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X Click the Sean tab Click the Scan to Network Folder Setup link in the left pane of the screen To set up a new folder click the New button Complete the fields on this screen Click the Save and Test button at the bottom of the screen to save the settings and test the setup Configure the scan to email feature ENWW 1 SS p From the Home screen on the product control panel touch the Network Ont button to find the product IP address To open the HP Embedded Web Server enter the product IP address into the address line of a Web browser Ey NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X Click the Sean tab Click the Sean to E mail Setup link in the left pane of the screen Click the Outgoing E mail Profiles link and then click the New button Complete the fields on this screen Ask your network administrator or your Internet service provider for the SMTP Server information If the SMTP server requires authentication you also need to know the SMTP
69. anel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your toner cartridge might not be a genuine HP toner cartridge if you notice the following e The supplies status page indicates that a non HP supply is installed e You are experiencing a high number of problems with the toner cartridge e The cartridge does not look like it usually does for example the packaging differs from HP packaging 28 Chapter 3 Parts supplies and accessories ENWW Print when a toner cartridge is at estimated end of life Black cartridge is low The product indicates when a toner cartridge level is low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now Black cartridge is very low The product indicates when the toner cartridge level is very low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable Once an HP toner cartridge has reached very low HP s Premium Protection Warranty on that toner cartridge has ended You can change the way the product reacts when supplies reach the Very Low state You do not have to re establish these settings
70. aper 3 Power connection 4 I O ports and security lock ENWW Product views 6 Interface ports 1 Slot for a cable type security lock 2 Local area network LAN Ethernet RJ 45 network port 3 Hi Speed USB 2 0 printing port 4 Telephone line out port for attaching an extension phone answering machine or other device 5 Fax line in port for attaching the fax phone line to the product Chapter 1 Product introduction ENWW Serial ENWW number and model number location The model number and serial number are listed on an identification label located on the back of the product They are also listed on the inside of the front door The serial number contains information about the country region of origin the product version production code and the production number of the product Model name Model number M521dn A8P79A M521dw A8P80A Product views Control panel e Controlpanel layout e Controlpanel Home screen e Control panel help system Control panel layout 1 Touchscreen display Provides access to the product features and indicates the current status of the product 2 Help button and light Provides access to the control panel help system 3 Right arrow button and light Moves the cursor to the right or moves the display image to the next screen NOTE This button illuminates only when the current screen can use this feature 4 Cancel button and light Cl
71. are is installed correctly 2 Verify that you have installed the print driver for this product Check the program to make sure that you are using the print driver for this product Step 6 Test print functionality 1 Print a configuration report a From the Home screen on the product control panel touch the Information button b Touch the Report button to print the configuration report 2 If the page does not print verify that the input tray contains paper 3 If the page jams in the product clear the jam ENWW Solve problems checklist 159 Step 7 Test copy functionality 1 Place the configuration page into the document feeder and make a copy If paper does not feed smoothly through the document feeder you might need to clean the document feeder rollers and separation pad Make sure the paper meets specifications for this product 2 Place the configuration page onto the scanner glass and make a copy 3 If the print quality on the copied pages is not acceptable clean the scanner glass and the small glass strip CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the scanner glass They might seep and damage the product Step 8 Test the fax functionality 1 From the Home screen on the product control panel touch the Setup 3X button 2 Open the following menus e Service e Fax Serv
72. artridge To recycle a genuine HP toner cartridge place the used cartridge in the box in which the new cartridge arrived Use the enclosed return label to send the used supply to HP for recycling For complete information see the recycling guide that is included with each new HP supply item Toner cartridge storage Do not remove the toner cartridge from its package until you are ready to use it A CAUTION To prevent damage to the toner cartridge do not expose it to light for more than a few minutes HP policy on non HP toner cartridges Hewlett Packard Company cannot recommend the use of non HP toner cartridges either new or remanufactured E NOTE Any damage caused by a non HP toner cartridge is not covered under the HP warranty and service agreements ENWW Toner cartridge 35 Replace the toner cartridge A CAUTION If toner gets on clothing wipe it off by using a dry cloth and wash the clothes in cold water Hot water sets toner into fabric Ey NOTE Information about recycling used toner cartridges is on the toner cartridge box 1 Press the front door release button 2 Open the front door 36 Chapter 3 Parts supplies and accessories ENWW 3 Remove the used toner cartridge from the product 4 Remove the new toner cartridge from the bag Place the used toner cartridge in the bag for recycling 5 Grasp the front and back of the toner cartridge and distribute the toner by gently rocking
73. at the phone cord from the wall telephone jack is connected to the line o port Check the phone line by using the Run Fax Test option from the Service menu on the control panel a From the Home screen on the product control panel touch the Setup button b Open the Service menu c Open the Fax Service menu d Select the Run Fax Test item If the error persists contact HP See www hp com support imfoM52 series or the support flyer that came in the product box Document feeder paper jam ENWW Verify that the paper meets product size requirements The product does not support pages longer than 381 mm 15 in for faxing Copy or print the original to letter A4 or legal size paper and then resend the fax Solve fax problems 207 The Fax storage is full message appears e Turn the product off then on e Print stored faxes that have not been printed Touch the Fax button and then touch the Fax Menu button Open the Receive Options menu c Select the Print Private Faxes item d Provide the password when the product prompts you e Delete stored faxes from memory a From the Home screen on the product control panel touch the Setup button b Open the Service menu c Open the Fax Service menu d Select the Clear Saved Faxes item e Divide the large fax job into smaller sections and then fax them individually Scanner error e Verify that the paper meets product size requirements The product do
74. ate indentation in the tray Make sure the printing environment is within recommended specifications Paper feeds incorrectly or becomes jammed 163 The document feeder jams skews or picks up multiple sheets of paper The original might have something on it such as staples or self adhesive notes that must be removed Make sure that the documentfeeder cover is closed The pages might not be placed correctly Straighten the pages and adjust the paper guides to center the stack The paper guides must be touching the sides of the paper stack to work correctly Make sure that the paper stack is straight and the guides are against the paper stack Verify that there are no pieces of paper staples paper clips or other debris in the paper path Clean the documentfeeder rollers and the separation pad Use compressed air or a clean lint free cloth moistened with warm water Prevent paper jams from the paper trays To reduce the number of paper jams try these solutions 1 2 Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Use paper that has not previously been printed or copied on Make sure the tray is not overtilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly fo
75. axing duplex 91 duplex printing Mac 74 75 duplex printing double sided settings Windows 51 Windows 53 duplex settings changing duplexer jams duplexing manually Mac 75 manually Windows 53 129 147 179 E EconoMode setting 152 184 economy settings 152 electronic faxes sending 133 Embedded Web Server 160 changing network settings 145 changing password 154 changing product name opening 145 146 154 enlarging documents copying 93 envelopes output bin selecting 23 error messages fax 205 211 error report fax printing 204 error correction setting fax 204 errors software 227 extension phones receiving faxes from sending faxes from 146 112 134 Index F factory set defaults restoring 161 fax answer mode 122 autoreduction 125 billing codes 120 blocking 123 canceling 128 confirming number contrast setting 119 delaying sending 135 deleting from memory 134 129 detect dial tone settings 118 dial prefixes 117 dialing tone or pulse 118 error report printing 204 error correction 204 extension phone receiving 112 forwarding 122 pauses inserting polling 127 printing 137 printing private faxes private receive 126 receiving when you hear fax tones 139 redial settings 118 reports printing all 203 reprinting faxes 125 reprinting from memory 138 resolution 119 ring patterns 124 ringsto answer 123 security private receive 126 sending from a telephone 134 sending from software 1
76. b Services enabling 80 l identification cards copying 89 interface ports locating 5 6 IPv4 address 145 ISDN faxing 129 J jams causes of 164 document feeder clearing 166 duplexer 179 fuser 177 locations 165 output bin 168 tracking number of 11 Tray 1 170 Tray2 173 Jetadmin HP Web 151 L labels output bin selecting 23 printing Windows 61 landscape orientation changing Mac 75 selecting Windows 59 last page printing on different paper Windows 64 lightness copy contrast 95 fax contrast 119 link speed settings 147 loading toner cartridges 34 Tray 1 18 Tray2 21 ENWW lock product 154 logs fax error 204 printing all 203 M Mac driver settings 44 73 problems troubleshooting 229 scanning from TWAIN compliant software 107 Macintosh HP Utility 150 maintenance kits part numbers 31 managing network 145 manual duplex Mac 75 Windows 53 media loading Tray 1 18 loading Tray 2 21 memory deleting faxes 129 included 2 reprinting faxes 138 menus control panel map printing 11 Microsoft Word faxing from 134 modems connecting 111 multiple copies 87 multiple pages per sheet printing Mac 75 printing Windows 57 multiple page originals copying 88 N network password changing 154 password setting 154 product name changing 146 settings changing 145 settings viewing 145 networks configuration page 11 default gateway 145 HP Web Jetadmin 151 instal
77. cable is not connected Verify that the product and the wireless router are turned on and have power Also make sure that the wireless radio in the product is turned on Verify that the service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks verify that the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection Verify that the encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA WPA2 security Verify that the product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Verify that obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point Verify that the product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless
78. ce liquids directly on the glass or platen They might seep and damage the product Close the documentfeeder cover Chapter 9 Solve problems ENWW Improve fax quality e Check the scanner glass for dirt and smudges e Check the send fax resolution setting e Check the error correction setting e Send to a different fax machine e Clean the pickup rollers and separation pad in the document feeder e Check the fit to page setting e Check the sender s fax machine Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner 1 Press the power button to turn the product off W and then disconnect the power cable from the electrical outlet 2 Open the scanner lid ENWW Improve fax quality 193 3 Clean the scanner glass the document feeder strips and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting 5 Connect the power cable to
79. ch is located in the Hewlett Packard folder inside the Applications folder 2 Follow the on screen instructions to scan the document 3 When you have scanned all the pages click the Send button to print the pages or save them to a file ENWW Scan by using the HP Scan software Mac OS X 101 Scan to a USB flash drive 1 Load the document onto the scanner glass or into the document feeder Insert a USB flash drive into the port on the front of the product From the Home screen on the product control panel touch the Scan button Touch the Scan to USB Drive screen oe Se S Touch the Scan button to scan and save the file The product creates a folder named HPSCANS on the USB drive and it saves the file in PDF or JPG format using an automatically generated file name Gy NOTE When the summary screen opens you can touch it to adjust settings You also can change the folder name 102 Chapter6 Scan ENWW Set up scan to network folder and scan to email features To use these scan features the product must be connected to a network These scan features are not available until you configure them Use the Scan to Network Folder Setup Wizard Windows and the Scan to Email Wizard Windows at the end of the product software installation process or use the HP Embedded Web Server to configure these features The following instructions describe configuring the scan features by using the HP Embedded Web Server Configure the sc
80. ch the On button ENWW Create archival quality prints 79 Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product s email address from any email enabled device oy NOTE The product must be connected to a wired or wireless network and have Internet access to use HP ePrint 1 To use HP ePrint you must first enable HP Web Services a From the Home screen on the product control panel touch the Web Services button b Touch the Enable Web Services button 2 From the HP Web Services menu touch the Display E Mail Address button to display the product s email address on the control panel 3 Use the HP ePrintCenter Web site to define security settings and to configure default print settings for all HP ePrint jobs sent to this product a Go to www hpeprintcenter com Click Sign In and enter your HP ePrintCenter credentials or sign up for a new account c Select your product from the list or click Add printer to add it To add the product you need the printer code which is the segment of the product email address that is before the symbol You can get this code by printing the Web Services page from the product control panel After you have added your product you will have the option to customize the product email address NOTE This code is valid for only 24 hours from the time you enable HP Web Services If it expires follow the instructions to enable HP Web Se
81. communication by pinging the network c Open a command line prompt on your computer For Windows click Start click Run and then type cmd Type ping followed by the router IP address For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane If the window displays round trip times the network is working Make sure that the router or product connects to the same network that the computer connects to Print a configuration page Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for the computer If the numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Solve wireless network problems 225 Perform a wireless network diagnostic test From the product control panel you can run a diagnostic test that provides information about the wireless network settings 1 From the Home screen on the product control panel touch the Setup button 2 Open the Self Diagnostics menu 3 Touch the Run Wireless Test button to start the test The product prints a test page that shows test results Reduce interference on a wireless network The following tips can reduce interference in a wireless network e Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordle
82. creens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu Some Help screens include animations that guide you through procedures such as clearing jams For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the product alerts you of an error or warning touch the Help button to open a message that describes the problem The message also contains instructions to help solve the problem 10 Chapter 1 Product introduction ENWW Print product reports From the Reports menu you can print several informative pages about the product 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Reports button 3 Touch the name of the report that you want to print Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a map of the control panel menu layout The active settings for each menu are listed Configuration Report Prints a list of all the product settings Includes network information when the product is connected to a network Supplies Status Prints the status for each toner cartridge including the following information e Estimated percentage of cartridge life remaining e Approximate pages remaining e Part numbers for HP toner cartridges e Number of pages p
83. d Open the Answer Mode menu e Select the Manual setting E NOTE You must be present to receive faxes The product is connected to a DSL phone service e Check the installation and features A DSL modem requires a high pass filter on the phone line connection to the product Contact your DSL service provider for a filter or buy a filter e Verify that the filter is connected e Replace the existing filter to make sure that it is not defective The product uses a fax over IP or VoIP phone service e Set the Fax Speed option to the Slow V 29 or Medium V 17 setting a From the Home screen on the product control panel touch the Setup button b Open the Fax Setup menu c Open the Advanced Setup menu ENWW Solve fax problems 213 d Open the Fax Speed menu e Select the correct setting e Contact your service provider to make sure that fax is supported and for a recommended fax speed settings Some companies might require an adapter An error message displays on the control panel The No fax detected message displays NOTE This error does not always refer to a missed fax If a voice call is made to a fax number by mistake and the caller hangs up the No fax detected message displays on the control panel e _ Ask the sender to resend the fax e Make sure that the telephone cord from the product is connected to the wall telephone jack e Try a different phone cord e Connect the product phone cord
84. d on the scanner glass at the same time the product processes the document in the document feeder and not the one on the scanner glass From the Home screen on the product control panel touch the Copy button Touch the Settings button and then scroll to and touch the Collation button Touch the arrow buttons to scroll through the options and then touch an option to select it Touch the Start Copy button to start copying Chapter 5 Copy ENWW Copy on both sides duplex Copy on both sides automatically 1 Load the original documents into the document feeder with the first pose facing up and with the top of the page leading 2 Adjust the paper guides to fit the size of the document 3 From the Home screen on the product control panel touch the Copy button 4 Touch the Settings button Scroll to and touch the Two Sided button Touch the arrow buttons to scroll through the options and then touch an option to select it 7 Touch the Start Copy button to start copying ENWW Copy on both sides duplex 91 Copy on both sides manually 1 Place the document face down on the scanner lass with the upper left corner of the page in the upper left corner of the glass Close the scanner 2 From the Home screen on the product control panel touch the Copy button 3 Touch the Settings button Scroll to and touch the Two Sided button Touch the arrow buttons to scroll through the options and then
85. d telephone calls and you hear fax tones when you answer the telephone you can start the receiving process in one of two ways Touch the Start Fax button on the product control panel Press 1 2 3 in sequence on the telephone keypad listen for fax transmission sounds and then hang up NOTE For the second method to work the Extension Phone option must be turned on This option is one of the Advanced Setup options in the Fax Setup menu ENWW Use fax 139 140 Chapter 7 Fax ENWW 8 Manage and maintain ENWW Use the HP Reconfiguration Utility to change the product connection Windows Set up HP Wireless Direct Printing Use HP Web Services applications Configure IP network settings HP Device Toolbox Windows HP Utility for Mac OS X Use HP Web Jetadmin software Economy settings Product security features Upgrade the firmware 141 Use the HP Reconfiguration Utility to change the product connection Windows If you are already using the product and you wish to change the way it is connected use the HP Reconfiguration Utility to set up the connection For example you can reconfigure the product to use a different wireless address to connect to a wired or wireless network or change from a network connection to a USB connection You can change the configuration without inserting the product CD After you select the type of connection you wish to make the program goes directly t
86. d to the product e Verify that the cable is not longer than 5 m 16 4 ft Try using a shorter cable e Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary 220 Chapter9 Solve problems ENWW Solve wired network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect NOTE HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP print drivers For more information go to Microsoft at www microsoft com Poor physical connection 1 2 3 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link
87. des Mac OS X The product supports the following paper sizes for automatic duplex printing e Letter e Legal e A4 e 85x13 The product supports the following paper types for automatic duplex printing e Unspecified e Plain e HP EcoSMART Lite e Light 60 74 g e Midweight 96 110 g e Letterhead e Preprinted e Prepunched e Colored e Bond e Recycled For other paper types or sizes use manual duplex printing 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Layout menu 4 Select a binding option from the Two Sided drop down list 5 Click the Print button 74 Chapter 4 Print ENWW Manually print on both sides Mac OS X 1 p MOS p ua Click the File menu and then click the Print option In the Printer menu select this product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Manual Duplex menu Click the Manual Duplex box and select a binding option Click the Print button Go to the product and remove any blank paper that is in Tray 1 Retrieve the printed stack from the output bin and place it with the printed side facing down in the input tray Ey NOTE Do not rotate or turn over the pages 8 If prompted touch the appropriate control panel butt
88. dge high capacity Replacement toner cartridge Mandatory CE255 67902 Tray 2 cassette assembly Replacement Tray 2 Mandatory RM1 85 12 000CN Complete 500 Sheet Feeder Optional 500 sheet feeder and Mandatory CE530 69001 Optional Tray 3 installation instructions Document feeder roller Replacement roller for the Optional A8P79 65001 maintenance kit document feeder Document feeder separation pad Replacement separation pad for Optional A8P79 65010 maintenance kit the document feeder Power cable 220V 10A Replacement cable China Mandatory 8121 0943 Power cable 110V 13A Replacement cable Taiwan Mandatory 8121 0964 Power cable 220V 10A Replacement cable Korea EU Mandatory 8121 0731 Generic Power cable 220V 6A Replacement cable India Mandatory 8121 0564 Power cable 220V 10A Replacement cable UK Asia Mandatory 8121 0739 Pacific Power cable 220V 10A Replacement cable Australia Mandatory 8121 0837 New Zealand Power cable 220V 10A Replacement cable Israel Mandatory 8121 1004 Power cable 220V 10A Replacement cable Denmark Mandatory 8121 0733 Power cable 220V 10A Replacement cable South Mandatory 8121 0737 Africa Power cable 220V 10A Replacement cable Switzerland Mandatory 8121 0738 Power cable 110V 10A Replacement cable Brazil Mandatory 8121 1071 Power cable 220V 10A Replacement cable Argentina Mandatory 8121 0729 Customer self repair parts 31 Table 3 1 Customer self repair parts co
89. ds leaving this setting in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver The computer or workstation might be set up incorrectly 1 Check the network drivers print drivers and the network redirection 2 Verity that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary 222 Chapter9 Solve problems ENWW Solve wireless network problems Wireless connectivity checklist The product does not print after the wireless configuration completes The product does not print and the computer has a third party firewall installed The wireless connection does not work after moving the wireless router or product Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Perform a wireless network diagnostic test Reduce interference on a wireless network Wireless connectivity checklist ENWW Verify that the network
90. duct software The product is in Ready mode but nothing prints 1 Print a configuration page and verify the product functionality 2 Verify that all of the cables are correctly seated and within specifications This includes the USB and power cables Try a new cable 3 Verify the IP address on the configuration page matches the IP address for the software port Use one of the following procedures Windows XP Windows Server 2003 Windows Server 2008 and Windows Vista a Click Start Click Settings c Click Printers and Faxes using the default Start menu view or click Printers using the Classic Start menu view d Right click the product driver icon and then select Properties e Click the Ports tab and then click Configure Port ENWW Solve product software problems with Windows 227 f Verify the IP address and then click OK or Cancel g If the IP addresses are not the same delete the driver and reinstall the driver using the correct IP address Windows 7 a Click Start Click Devices and Printers c Right click the product driver icon and then select Printer properties d Click the Ports tab and then click Configure Port e Verify the IP address and then click OK or Cancel f Ifthe IP addresses are not the same delete the driver and reinstall the driver using the correct IP address 228 Chapter9 Solve problems ENWW Solve product software problems with Mac OS X The print driver is not listed in
91. e The product is an analog device that is not compatible in all digital phone environments Digital to analog filters or converters may be needed for faxing functionality If faxing issues occur in an ISDN environment it might be necessary to contact the ISDN provider for assistance HP does not guarantee that the product will be compatible with ISDN digital environments or digital to analog converters Use fax on a VoIP service Voice over internet protocol VoIP services are often not compatible with fax machines unless the provider explicitly states that it supports fax over IP services If the product experiences problems getting a fax to work on a VoIP network verify that all cables and settings are correct Decreasing the fax speed setting might allow the product to send a fax over a VoIP network If the VoIP provider offers a Pass through mode for the connection that will offer better fax performance on VolP Also if the provider has comfort noise added to the line fax performance can be enhanced if this feature is not enabled If faxing problems continue contact the VoIP provider Fax memory contents are retained when there is a loss of power The flash memory protects against data loss when a power failure occurs Other fax devices store fax pages in either normal RAM or shortterm RAM Normal RAM immediately loses data when power is lost while short term RAM loses data about 60 minutes after a power failure occurs Flash m
92. e Set the alarm volume phone line volume and ring volume 1 From the Home screen on the product control panel touch the Setup X button 2 Touch the System Setup menu 3 Touch the Volume Settings menu 4 Touch the name of the volume setting that you want to adjust and then touch one of the options Repeat this step for each volume setting Set stamp received faxes The product prints the sender identification information at the top of each received fax You can also stamp the incoming fax with your own header information to confirm the date and time that the fax was received The factory set default for stamp received faxes is Off NOTE Turning on the stamp received setting might increase the page size and cause the product to print a second page Ey NOTE This option applies only to received faxes that the product prints 1 From the Home screen on the product control panel touch the Setup X button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Stamp Faxes button and then touch the On button Set the private receive feature When the private receive feature is active received faxes are stored in memory and not printed A password is required to print the stored faxes 1 From the Home screen on the product control panel touch the Setup X button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 126 Chapter 7 Fax ENWW 4 5 Scroll to and touch t
93. e Enter the correct settings 4 Verify that any extension phones on the line are hung up 5 If using a DSL service make sure that the phone line connection to the product includes a high pass filter Product is password protected If a network administrator has set a product password then you must obtain the password in order to use the product fax features Unable to use fax functions from the control panel e The product might be password protected Use the HP Embedded Web Server HP Toolbox software or the control panel to set a password e Ifyou do not know the password for the product contact your system administrator e Verify with the system administrator that the fax functionality has not been disabled ENWW Solve fax problems 209 Unable to use speed dials e Make sure that the fax number is valid e If an outside line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number a From the Home screen on the product control panel touch the Setup amp button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Dia Prefix menu e Select the On setting Unable to use group dials e Make sure that the fax number is valid e If an outside line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number b c d e From the Home screen on the product control panel touch the Setup button Open the
94. e To start the software program from the Windows Start menu navigate to the program group for this product and then click the HP Send Fax item Use the software to combine the documents into a single fax job ENWW Use fax 135 Use access codes credit cards or calling cards To use access codes credit cards or calling cards dial manually to allow for pauses and dialing codes Send faxes internationally To send a fax to an international destination dial manually to allow for pauses and international dialing codes 136 Chapter 7 Fax ENWW Print a fax When the product receives a fax transmission it prints the fax unless the private receive feature is enabled and also stores it automatically to flash memory ENWW Use fax 137 Reprint a fax When the Allow Fax Reprint feature is on the product stores received faxes in memory The product has about 3 2 MB of storage space which holds about 250 pages These faxes are stored continuously Reprinting them does not clear them from the memory The default setting for this feature is Off Turn on the Allow Fax Reprint feature 1 From the Home screen on the product control panel touch the Setup X button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Allow Fax Reprint button and touch the On button Reprint faxes 1 From the Home screen on the product control panel touch the Fax button 2 Touch the Fax Menu button 3
95. e Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Redial if No Answer button and then touch the On or Off button Set the redial on communication error option If this option is on the product redials automatically if some sort of communication error occurs The factory set default for the redial on communication error option is On 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Fax Setup menu e Touch the Advanced Setup menu 4 Scroll to and touch the Redial if Comm Error button and then touch the On or Off button Set light dark and resolution Set the default light dark contrast setting The contrast affects the lightness and darkness of an outgoing fax as it is being sent The default light dark setting is the contrast that is normally applied to items that are being faxed The slider is set to the middle as the default setting 1 From the Home screen on the product control panel touch the Setup 3X button 9 Touch the Fax Setup menu 9 Touch the Advanced Setup menu 4 Touch the Lighter Darker button and then touch one of the arrows to adjust the slider Set resolution settings NOTE Increasing the resolution increases the fax file size Larger faxes increase the send time and could exceed the available memory in the product The following settings are available e Standard This setting provides the lowest quality and the
96. e HP Utility for Mac OS X 3 Open the System tab 4 On the Device Information page the default product name is in the Device Status field You can change this name to uniquely identify this product E NOTE Completing the other fields on this page is optional 5 Click the Apply button to save the changes 146 Chapter 8 Manage and maintain ENWW Link speed and duplex settings Ey NOTE This information applies only to Ethernet networks It does not apply to wireless networks The link speed and communication mode of the print server must match the network hub For most situations leave the product in automatic mode Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices If you need to make changes use the product control panel 2 NOTE The setting must match with the network product to which you are connecting a network hub switch gateway router or computer E NOTE Making changes to these settings causes the product to turn off and then on Make changes only when the product is idle 1 From the Home screen on the product control panel touch the Setup button 2 Scroll to and touch the Network Setup menu 3 Touch the Link Speed menu 4 Select one of the following options Setting Description Automatic The print server automatically configures itself for the highest link speed and communication mode allowed on the netw
97. e is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while the product is waiting for the prompt to be acknowledged Once an HP toner cartridge has reached Very Low HP s Premium Protection Warranty on that toner cartridge has ended All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Toner Cartridge Warranty Statement 30 Chapter 3 Parts supplies and accessories ENWW Customer self repair parts The following customer self repair parts are available for the product e Parts listed as Mandatory self replacement are to be installed by customers unless you are willing to pay HP service personnel to perform the repair For these parts on site or return to depot support is not provided under the HP product warranty e Parts listed as Optional self replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period E NOTE For more information go to www hp com go learnaboutsupplies Table 3 1 Customer self repair parts Item Description Self replacement options Part number Toner cartridge standard Replacement toner cartridge Mandatory CE255 67901 capacity Toner cartri
98. e maximum number of characters for a dial prefix is 50 The default setting is Off You might want to turn this setting on and enter a prefix if for example you have to dial a number such as 9 to get a telephone line outside of your company telephone system While this setting is active you can dial a fax number without the dial prefix by using manual dial 1 U A Q N From the Home screen on the product control panel touch the Setup button Touch the Fax Setup menu Touch the Basic Setup menu Scroll to and touch the Dia Prefix button and then touch the On button Use the keypad to enter the prefix and then touch the OK button You can use numbers pauses and dialing symbols Configure send fax settings 117 Set the dial tone detection Normally the product begins dialing a fax number immediately If you are using the product on the same line as your telephone turn on the detect dial tone setting This prevents the product from sending a fax while someone is on the telephone The factory set default for detect dial tone is On for France and Hungary and Off for all other countries regions 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Detect Dial Tone button and then touch the On or Off button Tone dial or pulse dial Use this procedure to set the product to tone dialing or pulse diali
99. ears settings cancels the current job or exits the current screen NOTE This button illuminates only when the current screen can use this feature 5 Wireless light wireless models Indicates the wireless network is enabled The light blinks while the product is establishing a only connection to the wireless network 6 Attention light Indicates a problem with the product 7 Ready light Indicates the product is ready 8 Back button and light Returns to the previous screen 8 Chapter 1 Product introduction NOTE This button illuminates only when the current screen can use this feature ENWW 9 Left arrow button and light Moves the cursor to the left NOTE This button illuminates only when the current screen can use this feature 10 Home button and light Provides access to the Home screen NOTE This button illuminates only when the current screen can use this feature Control panel Home screen The Home screen provides access to the product features and it indicates the product status NOTE Depending on the product configuration the features on the Home screen can vary The layout might also be reversed for some languages Web Services 3 button Provides quick access to HP Web Services features including HP ePrint HP ePrint is a tool that prints documents by using any email enabled device to send them to the product s email address 2 Setup button Provides access to the main menus 3 Wireless
100. emory can maintain its data for years without power applied 130 Chapter 7 Fax ENWW Security issues when connecting internal networks to public phone lines The product can send and receive fax data over telephone lines that conform to public switch telephone network PSTN standards The secure fax protocols make it impossible for computer viruses to be transferred from the telephone line to a computer or network The following product features prevent virus transmission e No direct connection exists between the fax line and any devices that are connected to the USB or Ethernet ports e The internal firmware cannot be modified through the fax connection e All fax communications go through the fax subsystem which does not use Internet data exchange protocols Fax from the flatbed scanner 1 Place the document face down on the scanner glass NOTE If documents are in the document feeder and on the scanner glass at the same time the product processes the document in the document feeder and not the one on the scanner glass 2 From the Home screen on the product control panel touch the Fax button 3 Use the keypad to enter the fax number 4 Touch the Start Fax button The product prompts you to confirm that you are sending trom the scanner glass Touch the Yes button 6 The product prompts you to load the first page Touch the OK button ENWW Use fax 131 7 The product scans the first page and then prompt
101. en click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Finishing menu Select a type from the Media type drop down list Click the Print button Check the toner cartridge status Check the supplies status page for the following information Estimated percentage of cartridge life remaining Approximate pages remaining Part numbers for HP toner cartridges Number of pages printed Use the following procedure to print the supplies status page 1 2 From the Home screen on the product control panel touch the Supplies button Touch the Report button to print the supplies status page Print a cleaning page 1 2 3 4 5 From the Home screen on the product control panel touch the Setup button Touch the Service menu Touch the Cleaning Page button Load plain letter or A4 paper when you are prompted Touch the OK button to begin the cleaning process The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints 182 Chapter9 Solve problems ENWW Visually inspect the toner cartridge 1 2 3 Remove the toner cartridge from the product and verify that the sealing tape has been removed Check the memory chip for damage Exa
102. en select Properties or Printer properties Click the Device Settings tab Change print job settings Windows 43 Change print job settings Mac OS X e Priority for changing print job settings e Change the settings for all print jobs until the software program is closed e Change the default settings for all print jobs e Change the product configuration settings Priority for changing print job settings Changes to print settings are prioritized depending on where the changes are made Ey NOTE The names of commands and dialog boxes might vary depending on your software program e Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here might override settings changed anywhere else e Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do nof override changes made in the Page Setup dialog box e Default printer driver settings The default printer driver settings determine the settings used in all print jobs un ess settings are changed in the Page Setup Print or Printer Properties dialog boxes e Product control panel settings Settings changed at the procuct control panel have a lower priority than changes made anywhere else Change the settings for all print
103. encssaceancaeavensanceeedensaucameucins 1 Product comparison seisce erena o E EE E EAE A A EE OT 2 PR i iente e a E e E anes 4 PROC UCT front VIEW saissniars irene etiaaposayaaanss ans erioa Enie phina ire oy iier EEEE Ep TA ER EE aS 4 Product back VIEW sip ita gncpn dunt erena a EE e aE E EERE ES 5 Interface Poris ansins o iE e EEE ces E E EE E eae 6 Serial number and model number location c cccccseeeeeceesneceeeeesneeeeeeneneeeeesseeeeensaaes 7 Control panel areire A E e E EAE TE E dese a E mecvin uation 8 Controlpanel layout qaassenieiecun inne usa nvienaeanbe eee eee 8 Control panel Home screen scsi scsncescciassareserscacdraveeaveesansdevaetnsNnaeananobesdspmdveanieasendentes 9 Control panel help system ahiaveriassondvieniarnscennlantcatnecbadidunsceobiumbitadsuexpuredimadentuetdans 10 Print prod ct reporsss sior e rE E A E E EREE EE E ER 11 2 Paper Mays acres casiessaaiess ee tte one sae acess ass en ace na susie pms nen ae sa nae edaecanuaesauasedenteneasdens 13 SU pene Pope ses srr on a inns casement nase nce roan eaena emt eeeanTan 14 S pported paper PY SSS srusen eiei ie a nbn aiei eskia ei i 16 ena A E E E E E ceeqapeaesepeeesaanencaseeeeses 17 Tray capacity and paper orientation j21eisneiteveebianeuerssdtapianadoautrelneiniiniutoeebnennt 17 l ad Tray Uses sys iiris ii Bo EE tne dle AEE R 18 Tray 2 and optional Tray 3 screseseociieiinii prenie pereen iEn Ea i eE E tors ERa S EEn ETENA 20 Tray capacity and paper
104. er Use speed dials and group dial entries Send a fax from the software Windows Send a fax by dialing from a telephone connected to the fax line Send a fax with confirmation Schedule a fax to be sent later Send a fax combining an electronic and paper document Use access codes credit cards or calling cards Print a fax Receive faxes when fax tones are audible on the phone line Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product To continue to use a PC fax program previously installed on the computer use the modem that is already connected to the computer it will not function through the product modem Cancel a fax Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received Cancel the current fax Press the Cancel gt lt button on the control panel Any pages that have not been transmitted are canceled Pressing the Cancel gt lt button also stops group dial jobs 128 Chapter 7 Fax ENWW Cancel a pending fax job Use this procedure to cancel a fax job in the following situations e The product is waiting to redial after encountering a busy signal an unanswered call or a communication error e The fax is scheduled to be sent at a future time Use the following steps to cancel a fax job by using the Fax Job Status menu From the Home screen on t
105. er sheet Mac OS X cccicesisiasenseawurdeaistersovernnsdaaninmieontcommensancens 75 Select the page orientation Mac OS X 2ciciaiacininiiuiasstaanelbesdansnbarmevesouaienelaviasnsbeaniiins 75 Select the paper type Mac OS X ssiciinrshioiiacmsininns vinpanesrsebareinsncwnsaenndiedadbineduawsinsnatineties 76 Print avcover page Mac OS X erson E E EE E E E eee 76 Scale a document to fit page size Mac OS X eeccccecesseceeeeseeeeeeeceeeseeeeeesnseeeentseeeenes 76 Create a booklet Mac OS X ccccccccccccsssssssseseeccecceecceecceseesseessseesesseeeeeseeseceeeeueeeeaaaa 76 Select the paper size Mac OS X so cvacsaviracnteasvinaduteaneianaan oiietearrnedieaameemunneeee 77 Select a custom paper size Mac OS X sinisitcisimuctediobesindcbosabiianoitldulaiiedosendureiniiadiictnns 77 Print watermarks Mac OS X cccccscccsssesssseeeceeeccecceecceeeesseeessunssaeeesseeeeeseceeeeeeeeeeenaaas 77 Cancel a print job Mac OS X sssssssnsssnsssseoessoessserssseetssesrsssstsssrrtrsstrrsesrsssrrrseree t 78 Create archival quality prints pS sirshan seta ote ee ewes 79 MFI PIII asacyatccacsetan ate barycbatians n reales koa darnn E ieee cetneen EE EE 80 Use AirPrint paves aetna race wrasee oan a aad monde oni en Neo me E R RR 81 Use walkup USB Printing iisicecrenpecninocennnone e e a e e A 82 a E T 83 Set new default copy settings 2 xncsie aciinitelisniesan iadlsibnetstiei ntinislinnclivinae ties nedbeihRsiniielaludeaidlndiiedidaRehankeldeli
106. es not support pages longer than 381 mm 15 in for faxing e Copy or print the original onto letter A4 or legal size paper and then resend the fax The control panel displays a Ready message with no attempt to send the fax e Check the fax activity log for errors a Touch the Fax button and then touch the Fax Menu button Open the Fax Reports menu c Open the Fax Activity Log menu d Select the Print Log Now option e Ifa phone is connected to the product make sure that the phone is hung up e Disconnect all other lines between the fax and the product e Connect the product directly into the wall telephone jack and resend the fax 208 Chapter9 Solve problems ENWW The control panel displays the message Storing page 1 and does not progress beyond that message e Delete stored faxes from memory a From the Home screen on the product control panel touch the Setup X button b Open the Service menu c Open the Fax Service menu d Select the Clear Saved Faxes item Faxes can be received but not sent Send fax and nothing happens 1 Check for a dial tone on the phone line by using the Start Fax button 2 Turn the product off then on 3 Use the control panel or the HP Fax Setup Wizard to configure the fax time date and fax header information a From the Home screen on the product control panel touch the Setup button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Fax Header menu
107. fax problems 205 ENWW solve problems fax 217 solving walk up USB printing problems 199 special paper printing Windows 61 special paper for covers printing Mac 76 speed dials programming 133 speed dial entries creating 115 deleting 116 editing 115 status Home screen control panel 9 HP Utility Mac 150 supplies printing report 11 storing toner cartridges 35 straight through paper path 23 subnet mask 145 supplies counterfeit 28 low threshold settings 29 non HP 27 35 ordering 26 part numbers 31 recycling 35 replacing toner cartridges 36 status viewing with HP Utility for Mac 150 using when low 29 supplies status page 11 supported paper 14 T TCP IP manually configuring IPv4 parameters 145 telephones receiving faxes from 112 139 telephones connecting extra 111 telephones downstream sending faxes from 134 tone dialing 118 toner cartridge low threshold settings 29 using when low 29 toner cartridges loading 34 non HP 27 35 order numbers 35 recycling 35 replacing 36 storage 35 supplies status page 11 top output bin printing to 23 transparencies output bin 23 printing Windows 61 Tray 1 jams 170 loading 18 tray 1 capacity 17 Tray 2 jams 173 loading 21 tray 2 capacity 20 trays included 2 locating 4 partnumbers 33 troubleshooting checklist 158 fax error correction setting 204 faxes 201 jams 164 Mac problems 229 network problems 221 paper feed problem
108. ferences button Find Printer T Print to File F Manual duplex section For example type 1 3 5 12 or plsi p152 pls3 p s3 Print what Document o fl Zoom j M Print All pages in range z Pages per sheet L page i Scale to paper size No Scaling il H SP A D it Properti ji es 3 Click the Paper Quality tab pee i Advanced Printing Shortcut Paper Gualty fects Finishing Services Paper Options Paper sizes 8 5 x 14 inches Legal oa Custom Paper source Automatically Select mpage ____ Unspecified X Print Quality Special pages Caves p FastRes 1200 z Print pages on different paper E EconoMode May Save Print Cartridges Settings O 4 From the Paper type drop down list click the re Decent optics p s More option Advanced Printing Shortcuts Paper Qualty Effects Finishing Services Paper Options Paper sizes Legal Paper source a OOO Paper type Unspecified H aang ayers a FastRes 1200 Print pages on different paper E EconoMode May Save Print Cartridges Settings ENWW Print tasks Windows 61 62 5 6 Expand the list of Type is options Expand the category of paper types that best describes your paper Chapter 4 Print one sl y lt 96g E Presentation 96 130g Brochure 131 175
109. g E Other Gl Brochure 131 1759 Other ronuchrome Laser Transparency Letterhead Envelope l Preprinted Prepunched Colored Recycled Rough i vellum ENWW 7 Select the option for the type of paper you are Type is a EA XA using and click the OK button Brochure 131 175g E Other H Manachroame Laser Transparency gt Letcernead Envelope Preprinted Prepunched Colored Bond Recycled Rough i vellum 8 Click the OK button to close the Document Properties one box In the Print dialog Printer box click the OK button to print the job Name h Paar eae re Ty properties Status Idle rind Printerscn Type i eee Where e St ee et eee Print to file Comment F Manual duplex Page range Copies all Number of copies i Current page Selection Pages V collate Type page numbers and or page 1 1 ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document w pent alpogesinvarge ye Pasesperseet 1po0e El Scale to paper size No Scaling ipa ENWW Print tasks Windows 63 Print the first or last page on different paper Windows 1 From the software program select the Print
110. h this setting the product listens for fax tones after the answering machine has picked up the call The product picks up a call if fax tones are detected Set up fax with an extension phone If you connect an extension phone to the product follow these steps to configure the product 1 2 rae 10 11 12 On the control panel touch the Setup button Scroll to and touch the Fax Setup button Scroll to and touch the Advanced Setup button Scroll to and touch the Extension Phone button and confirm that the On option is selected With this setting turned on you can alert the product to pick up the incoming fax call by pressing 1 2 3 sequentially on the telephone keypad Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1 2 3 sequence The telephone company service does not work if it conflicts with the product Touch the back button twice to return to the Fax Setup menu Touch the Basic Setup button Scroll to and touch the Answer Mode button Touch the Fax Te button With this setting the product automatically picks up all calls and determines if the call is a voice or fax call If the call is a fax call the product handles the call as an incoming fax If the incoming call is detected as a voice call the product generates an audible synthesized ring to alert you of an incoming voice call Touch the back button twice to return to the Fax Se
111. hat Document j zm Print All pages in range i Pages per sheet 1page z Scale to paper size No Scaling z 68 Chapter 4 Print ENWW Create a booklet Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Finishing tab 4 Select the Print on both sides check box ENWW Print Le x Find Printer T Print to File E Manual duplex section For example type 1 3 5 12 or plsi p152 pls3 p s3 Print what Document Zoom Print All pages in range z Pages per sheet 1 page Scale to paper size No Scaling z a m o a Document Properties E lees a e f Document Options Pet nb s e t 2 Pages per sheet 1 page par shoot 7 sz Ji ter Onertation Porat Landscape Rotate by 180 degrees Abot Hep teree OK Cancel Seer th eee Document Properties i c Advanced Printing Shortcuts Paper Quality Etfects Finishing Services Dacument Nntinne F Print on both sides manually Dl Fip pages up Booklet layout Pages per sheet 1 page per sheet A J O Printp ders Orientation Portrait Landscape Rotate by 180 degrees Print tasks Windows 69 5 In the Booklet layout drop down list click eee es the Left
112. he Private Receive button and then touch the On button If you have not already set a system password the product prompts you to create one Ey NOTE The system password is case sensitive a Touch the OK button and then use the keypad to enter the system password b Touch the OK button confirm the password by entering it a second time and then touch the OK button to save the password After this feature is turned on a Print Private Faxes button is available in the Fax Menu gt Receive Options menu Set fax polling ENWW If is someone else has set up a fax to be polled you can request that the fax be sent to your product This known as polling another machine 1 From the Home screen on the product control panel touch the Fax button 2 Touch the Fax Menu button 3 Touch the Receive Options button 4 Touch the Polling Receive button 5 Use the keypad on the touchscreen to enter the number of the fax machine that you want to poll and then touch the OK button The product dials the other fax machine and requests the fax Set fax polling 127 Use fax Supported fax programs Cancel a fax Delete faxes from memory Use fax on a DSL PBX or ISDN system Use fax on a VolP service Fax memory contents are retained when there is a loss of power Security issues when connecting internal networks to public phone lines Fax from the flatbed scanner Fax from the document feed
113. he list Use the keypad to enter a name for the entry and then touch the OK button Use the keypad to enter the fax number for the entry and then touch the OK button Create and edit group dial entries ENWW 1 YS SS Create an individual entry for each fax number that you want in the group a From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button c Touch the Phone Book Setup button d Touch the Individual Setup button e Touch an unassigned number from the list f Use the keypad to enter a name for the entry and then touch the OK button g Use the keypad to enter the fax number for the entry and then touch the OK button From the Phone Book Setup menu touch the Group Setup button Touch an unassigned number from the list Use the keypad to enter a name for the group and then touch the OK button Touch the name of each individual entry that you want to include in the group When you are finished touch the Done Selecting button Use the phone book 115 Delete speed dial entries 1 From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button Touch the Phone Book Setup button Touch the Delete Entry button Or to delete all the entries touch the Delete All Entries button Touch the entry that you want to delete oe a Pe Touch the OK button to confirm the deletion Delete group dial entries 1 From the Home screen on t
114. he product control panel touch the Fax button Touch the Fax Menu button 2 3 Touch the Send Options button 4 Touch the Fax Job Status button 5 Touch the fax number for the job that you want to cancel Delete faxes from memory Use this procedure only if you are concerned that someone else has access to your product and might try to reprint faxes from the memory A CAUTION In addition to clearing the reprint memory this procedure clears any fax that is currently being sent unsent faxes that are pending redial faxes that are scheduled to be sent at a future time and faxes that are not printed or forwarded 1 From the Home screen on the product control panel touch the Setup 3 button 2 Touch the Service menu 3 Touch the Fax Service menu 4 Touch the Clear Saved Faxes button Use fax on a DSL PBX or ISDN system HP products are designed specifically for use with traditional analog phone services They are not designed to work on DSL PBX ISDN lines or VoIP services but they work with the proper setup and equipment Ey NOTE HP recommends discussing DSL PBX ISDN and VolP setup options with the service provider DSL ENWW The HP LaserJet product is an analog device that is not compatible with all digital phone environments unless a digital to analog converter is used HP does not guarantee that the product will be compatible with digital environments or digital to analog converters A d
115. he product control panel touch the Fax button 2 Touch the Fax Menu button 3 Touch the Phone Book Setup button 4 Touch the Delete Entry button Or to delete all the entries touch the Delete All Entries button 5 Touch the entry that you want to delete 6 Touch the OK button to confirm the deletion 116 Chapter 7 Fax ENWW Configure send fax settings Set special dialing symbols and options Set the dial tone detection Set autoredial options Set light dark and resolution Set billing codes Set special dialing symbols and options You can insert pauses into a fax number that you are dialing Pauses are often needed when dialing internationally or connecting to an outside line Special symbol Button Description Dialing pause The Redial Pause button is available on the control panel keypad for L entering a fax number You can also touch the comma button to insert a dialing pause Pause for dial tone W This character causes the product to wait for a dial tone before dialing the remainder of the telephone number This button is available only in contexts where it is appropriate Hook flash This character causes the product to insert a hook flash This button is available only in contexts where it is appropriate Set a dialing prefix ENWW A dial prefix is a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software Th
116. i p152 p1s3 p8s3 Print what Document xj Zoom Print All pages in range z Pages per sheet 1 page Scale to paper size No Scaling z 3 Click the Effects tab em hE Document Properties r ns Advanced Printing Shortcuts Paper Qual anna Sevvices Resizing Options Actual size Print document on Legal Scale to fit of actual size 100 S Watermarks irons E First page only ra TI Cancel ENWW Print tasks Windows 67 4 Select the Print document on option and a s then select a size from the drop down list Adrareed ven Sones Pee Aut Foe Fret Sve Resizing Options Click the OK button to close the Document Sanae Properties dialog box aiina of actual size Watermarks none z First page only Edit About Help 5 In the Print dialog box click the OK button to Pri wes print the job Printer Name pup F Properties Status Idle Find Printer Type oe ee Fe Where m ee me s Print to file Comment Manual duplex Page range Copies all Number of copies H Current page Selection 5 Pages y Collate Type page numbers and or page 1 1 ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pis1 pis2 pis3 p8s3 Printw
117. ice 3 Touch the Run Fax Test button to print the Fax Test Report which provides information about fax functionality Step 9 Check the toner cartridge Print a supplies status page and check remaining life of the toner cartridge 1 From the Home screen on the product control panel touch the Supplies button 2 Touch the Report button to print the supplies status page Step 10 Try sending a print job from a computer 1 Try printing the job from another computer that has the product software installed 2 Check the USB or network cable connection Direct the product to the correct port or reinstall the software selecting the connection type that you are using 3 If the print quality is unacceptable verify that the print settings are correct for the paper that you are using Step 11 Verify that the product is on the network For networked products open a Web browser and enter the product IP address from the previously printed configuration page in the address box to open the HP Embedded Web Server EWS If the HP EWS does not open reinstall the product on the network 160 Chapter9 Solve problems ENWW Restore the factory set defaults Restoring the factory set defaults returns all of the product and network settings to the factory defaults It will not reset the page count tray size or language To restore the product to the factory default settings follow these steps A CAUTION Restoring the factory set defaults retu
118. ided as the default driver This driver is automatically installed unless you select a different one e Recommended for all Windows environments e Provides the overall best speed print quality and product eature support for most users e Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP UPD PS driver e Recommended for printing with Adobe software programs or with other highly graphics intensive software programs e Provides support for printing from postscript emulation needs or for postscript flash font support Chapter 9 Solve problems ENWW HP UPD PCL5 e Recommended for general office printing in Windows environments e Compatible with previous PCL versions and older HP LaserJet products e _ The best choice for printing from third party or custom software programs e The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe e Designed for use in corporate Windows environments to provide a single driver for use with multiple product models e Preferred when printing to multiple product models from a mobile Windows computer HP UPD PCL 6 e Recommended for printing in all Windows environments e Provides the overall best speed print quality and product feature support for most users
119. igital subscriber line DSL uses digital technology over standard copper telephone wires This product is not directly compatible with those digital signals However if the configuration is specified Use fax 129 PBX ISDN during DSL setup the signal can be separated so that some of the bandwidth is used to transmit an analog signal for voice and fax while the remaining bandwidth is used to transmit digital data 9 NOTE Not all faxes are compatible with DSL services HP does not guarantee that the product will be compatible with all DSL service lines or providers A typical DSL modem employs a filter to separate the higher frequency DSL modem communication from lower frequency analog phone and fax modem communication It is often necessary to use a filter with analog phones and analog fax products that are connected to a telephone line used by a DSL modem The DSL service provider usually provides this filter Contact the DSL provider for more information or for assistance The product is an analog device that is not compatible in all digital phone environments Digital o analog filters or converters may be needed for faxing functionality If faxing issues occur in a PBX environment it might be necessary to contact the PBX provider for assistance HP does not guarantee that the product will be compatible with digital environments or digital to analog converters Contact the PBX provider for more information and for assistanc
120. iguration settings ssccceseceseseeeeeeeeereeeeseeeeneeeeneeeeseeerenteeeas 43 Change print job settings Mac OS X si nsinconticsnnsleshiclievarsiinensclocva sei veuinneilvteleptniecndelransluenitens 44 Priority for changing print job settings hics scisvcrenctainayasaraenctavarondvanndvanansysatedernavinarvinnas 44 Change the settings for all print jobs until the software program is closed ceee 44 Change the default settings for all print jobs ccccceessccceeeeneeeeeeeeeeeeeeaeeeeneeeeeeees 44 Change the product configuration settings lt csccsscssnrecsessnsdettovedsnivinnaraviaceestenveessaneys 45 Print tasks WindoWS eas ete ecelinactpduacan neaeae bteauadees polar nenir ien Enae is eei EEn TEREE aE EES 46 Use a printing shortcut Windows sa vaiisinvehinsevviedesniriedtieuinn ich nediielsw buna seoidunlonshinlcaaleNiehiiil 46 Create printing shortcuts Windows ciiisiccsssainsscsecansececauvenctaesvedisna vuentveveanerasactesavansianns 48 Automatically print on both sides Windows ccseseeeeeeeeeteeeeteeeesueeeneeeseteeeseaeeneas 51 Manually print on both sides Windows icisiidssicanosisravannneanehsaounenivietendawnianenivieinsiva ddan 53 Print multiple pages per sheet Windows s ccssseessseeeeeseeetseenteeecenseeeneeeeeeeeseeeenaees 57 Select the page orientation Windows ssssssessesressserrssssererssrrrrssstrrsssrtrerssrrersssrere 59 Select the paper type Windows sss
121. is completely closed 4 Open the scanner lid If paper is jammed in the scanner lid gently pull it out ENWW Clear jams 167 Clear jams in the output area Me 168 If paper is visible from the output bin grasp the leading edge and remove it Open the rear door and push down so it is fully opened to a 90 angle NOTE The rear door has two positions It opens to a 45 angle for the rear output bin and to a 90 angle for clearing jams Chapter 9 Solve problems ENWW lt rom 5 rom me E E ASi gt c Remove a ksi O oO o oO lt lt 4 Close Clearjams 169 ENWW Clear jams in Tray 1 1 If most of the sheet of paper is visible in the tray slowly pull the jammed paper out of the product If most of the sheet of paper has been pulled inside the product continue with the following steps 2 Press the front door release button 3 Open the front door 170 Chapter 9 Solve problems ENWW 4 Remove the toner cartridge 5 Lift the jam access covers and remove any jammed paper ENWW Clear jams 171 6 Reinsert the toner cartridge 7 Close the front door 172 Chapter 9 Solve problems ENWW Clear jams in Tray 2 or optional Tray 3 1 Remove the tray from the product 2 Remove the paper from the tray and discard any damaged paper 3 Verify that the rear paper guide is adjusted to the indentation for the correct paper
122. lash drive ccccccscccceseteeeeesseeeeeceseeeeessnaeees 199 The file that you want to print is not listed in the USB Flash Drive menu 0cceeee 200 SOE fax problems tctic s asehuadeiec arian a a a lantern teeaatomn trade eaiaks 201 Checklist for solving fax problems s saa tccrserivesecsseyeeeouneasben donate carneactonemeeen 201 Perform a fax diagnostic test Foie sngscnidvnointiontworstresn di gindouer tourtsourwerguousudontbhesGhiatliites 202 Fax trace EDOM setvacsbactene dette a a A a tar tusateads 203 Fax error report printing scercesine iii ias e E E a E Ee 203 Print all fax reports caste cust eanGourntaurwerst niageoley am thai Sauewoakonteouidwensdnaxeromvbace 203 Print individual fax reports lt 2 csaceinautieadeaedeaiglon tinct tucsies tarinceasle 203 Set the fax error vepont 1 uiaronaaioniouua mune nenuaaam 204 Set the fax error correction mode ccccesceeeeeeseneeeeneeceseeeeeaeeeeseecneeessneeseteeenteeeneaeens 204 Change the fax speed 2noy tinct tac ssacesadsheane cde tves ntaiseidd nase ade dia lemracrett NaWiedeh teat ands 204 Solve problems sending faxeia742u caaitn oti ia aed Malena 205 An error message displays on the control panel cccccceeeeessteeeeeeeeeeeeees 205 The Communication error Message Appears eeeeeeeeeceeeeeeeeeees 205 Noidialfone nonne e ation ie ete nie ae 206 The Fax is busy message appears cceeeccceceeeceeeeseetttteaeeeeeeeees 206 The No fax answer message appears
123. le if possible If the product is connected to a network check the following items e Check the light next to the network connection on the product If the network is active the light is green e Make sure that you are using a network cable and not a phone cord to connect to the network e Make sure the network router hub or switch is turned on and that it is working correctly 158 Chapter9 Solve problems ENWW e If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs e Ifthe product is connected wirelessly print a Wireless Network Test Report to verify that the wireless connection is working correctly a From the Home screen on the product control panel touch the Setup button b Touch the Self Diagnostics button c Touch the Run Wireless Test button to print the report 4 If you are using a personal firewall system on the computer it might be blocking communication with the product Try temporarily disabling the firewall to see if it is the source of the problem Step 3 Check the control panel for error messages The control panel should indicate ready status If an error message displays resolve the error Step 4 Check the paper 1 Make sure that the paper that you are using meets specifications 2 Make sure that the paper is loaded correctly in the input tray Step 5 Check the software 1 Make sure that the product softw
124. lick the Finishing tab sD ant rapes ess Advanced Printing Shortcuts Paper Quality Ete T ee 13 vices Document Options E Print on both sides manually Flip pages up Pages per sheet 1 page per sheet Pri paa baie Right then Down Orientation Portrait Landscape E Rotate by 180 degrees ca About Hele 12 Select the Print on both sides manually ED as check box Click the OK button to print the Advanced Piina Shotcut Pepe Guay fests Fristino Seve first side of the job Doce one Print on both sides manually lE Flip pages up Booklet layout woo Pages per sheet 1 page per sheet Print page border Right then Down Orientation Portrait Landscape E Rotate by 180 degrees O About Help ENWW Print tasks Windows 56 13 Retrieve the printed stack from the output bin and place it with the printed side facing down in Tray 1 NOTE Do not rotate or turn over the pages 14 If prompted touch the appropriate control panel button to continue Chapter 4 Print ENWW Print multiple pages per sheet Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Finishing tab 4 Select the number of pages per sheet from the Pages per sheet drop down list ENWW Prin
125. ling the product 142 IPv4 address 145 models supporting 2 settings report 11 subnet mask 145 non HP supplies 27 35 number of copies changing 87 O on off button locating 4 online help control panel 10 162 ordering supplies and accessories 26 orientation changing Mac 75 selecting Windows 59 output bin jams 168 locating 4 outside lines dial prefixes 117 pauses inserting 117 P page count 11 page orientation changing Mac 75 page sizes scaling documents to fit Mac 76 scaling documents to fit Windows 67 pages per minute 2 pages per sheet selecting Mac 75 selecting Windows 57 paper covers using different paper 64 fax autoreduction settings 125 first and last pages using different paper 64 jams 164 loading Tray 1 18 loading Tray 2 21 ordering 26 selecting 183 supported paper sizes 14 supported sizes 14 supported types 16 Index 237 paper jams See jams paper pickup problems solving 163 paper size changing 70 paper sizes copy settings 97 selecting Mac 77 selecting custom sizes Mac 77 selecting custom sizes Windows 70 paper type selecting Windows 61 paper types copy settings 97 selecting Mac 76 paper covers printing Mac 76 part numbers customer self repair 31 maintenance kits 31 supplies 31 trays 33 pauses inserting 117 PBX faxing 129 PCL drivers universal 40 PCL font list 11 phone book fax adding entries 133 phones receiving faxes from 112 139 phones c
126. llers and separation pad in the document feeder cceereeees 191 Improve Tae quality ccchatnuniertiurbartanrennng eis aabr eerste a dau A a A E i a E TAS O 193 Check the scanner glass for dirt and smudges ccceeeeceeeeeeenseeceeeenseeeeeesneeeeeeeeees 193 Check the send tax resolution setting s s iecc scrieehsGanieb Peanidh vernon ati veeniiedteareies 194 Check the error correction Setting ccccceeesssseeceeeeeeeneeeeceeeenceeeeeeseeenneeeeeeseeetneeeeees 195 Send to a different fax MaGhiNe 422 cniadentodietereaciavienieuend stil emeaeaentinundevaeen etiecpetseuen les 195 Clean the pickup rollers and separation pad in the document feeder cceeceeeees 195 Check the fit to page setting svsincuieciatainccaiandasuasencisuniardurrhomdauw ection dakouvekonewer wnueeer gt 196 Check the sender s fax machine vsescevecean cevainacevaeteat seen taracveld trad vin ceah ena duenddieand eer 196 The product does not print or it prints slowly t20 424eciaeet Yareee tama eiee eee eee ee 197 The product does not print usakerocinngioconiwewsaaacateteoudnn vane turraureancomwencenroantninweneteas 197 The product prints slowly ccisictentaveadstens buted ebantoneatenec ety tee mtaemtetuactetel aan aeons 198 Solve walk up USB printing problems cenarier ernie aaa eee ey RO I 199 ENWW The USB Flash Drive menu does not open when you insert the USB flash drive 199 The file does not print from the USB f
127. ly if you are having trouble sending a fax to or receiving a fax from a particular device Decreasing the fax speed might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 2 3 4 From the Home screen on the product control panel touch the Setup button Touch the Fax Setup menu Touch the Advanced Setup menu Scroll to and touch the Fax Speed button and then touch the speed setting that you want to use Solve problems sending faxes An error message displays on the control panel The control panel displays a Ready message with no attempt to send the fax The control panel displays the message Storing page 1 and does not progress beyond that message Faxes can be received but not sent Product is password protected Unable to use fax functions from the control panel Unable to use speed dials Unable to use group dials Receive a recorded error message from the phone company when trying to send a fax Unable to send a fax when a phone is connected to the product An error message displays on the control panel The Communication error message appears ENWW Allow the product to retry sending the fax Re sending temporarily reduces the fax speed Disconnect the product telephone cord from the wall connect a telephone to the phone jack on the wall and try making a call Connect the product phone cord to a j
128. mine the surface of the green imaging drum on the toner cartridge A CAUTION Do not touch the imaging drum Fingerprints on the imaging drum can cause print quality problems If you see any scratches fingerprints or other damage on the imaging drum replace the toner cartridge If the imaging drum does not appear to be damaged rock the toner cartridge gently several times and reinstall it Print a few pages to see if the problem has resolved Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems The printing is too light or seems faded in areas Specks of toner are on the printed pages Toner is smearing on the printed pages Printed characters seem misformed Printed pages are curled Always use a paper type and weight that this product supports In addition follow these guidelines when selecting paper Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges Use paper that has not been previously printed on Use paper that is designed for use in laser printers Do not use paper that is designed only for use in inkjet printers Use paper that is not too rough Using smoother paper generally results in better print quality Check the product environment Verify that the product is operating within the environmental specificati
129. n answering machine is connected to the product 00008 212 The Answer Mode setting is set to the Manual setting 00 212 Voice mail is available on the fax line ceeeeeceseeceeeeteeeeeteees 213 The product is connected to a DSL phone service eeeeeeees 213 The product uses a fax over IP or VoIP phone service eeeeee 213 ENWW ENWW An error message displays on the control panel cceeeeeseeceeeeeeeeeeneees 214 The No fax detected message displays c cccccececeeeeseeeeees 214 The Communication error message appears eeeeeseeeeeeeeeeeeeeees 214 The Fax storage is full message appears cceeeeeeeceeeeeeteeeees 215 The Fax is busy message appears ecececceceeeeeseeeeseeteteeeeeeeeeees 215 A fax is received but does not print cccccccceceeeseeeeeeetteeeeeeeneeeeestnseeeeees 216 The Private Receive feature is ON cesceeeeeseeeeeeceeeeeeeeetteeeeeaees 216 Sender receives a busy signal cis tchcsay eri eteadentehrvencarm een beeen ehteaa otis 216 A handset is connected to the product cccceceeceeeeeeeeettteeeeees 216 A phone line splitter is being used ccceeeeeeeeeeeseeeeeeeeeeeeneees 216 eSdiall tone cheese etches ati ied netbeans hae seen 8 216 Cannot send or receive a fax on a PBX line eeeeseeeeereeeeteeeeteeeesteeenaeeees 216 Solve general fax probletns srisceiacciensdvacidvacniess aunv
130. n the Basic Setup menu Open the Rings to Answer menu Select the correct setting e Connect the answering machine to the telephone port e Ifthe product has a telephone handset connected set the Answer Mode option to the Fax Tel setting to route calls to the correct device When detecting a voice call the product generates a ring tone that alerts you to pick up the telephone handset b c d e From the Home screen on the product control panel touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the Fax Tel setting The Answer Mode setting is set to the Manual setting e Touch the Start Fax button on the product control panel 212 Chapter9 Solve problems ENWW Voice mail is available on the fax line e Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied by the telephone company Contact your telephone company for information a From the Home screen on the product control panel touch the Setup button b Open the Fax Setup menu c Open the Basic Setup menu d Open the Distinctive Ring menu e Select the correct setting e Buy a dedicated line for faxing e Set the Answer Mode option to the Manual setting a From the Home screen on the product control panel touch the Setup button b Open the Fax Setup menu c Open the Basic Setup menu
131. ne cord to a jack for another phone line Check the phone line by using the Run Fax Test option from the Service menu on the control panel b c d From the Home screen on the product control panel touch the Setup amp button Open the Service menu Open the Fax Service menu Select the Run Fax Test item The Fax is busy message appears Try sending the fax again Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number 206 Chapter9 Solve problems ENWW Check for a dial tone on the phone line by using the Start Fax button Make sure that the phone line is working by disconnecting the product connecting a telephone to the phone line and making a voice call Connect the product phone cord to a jack for another phone line and try sending the fax again Try a different phone cord Send the fax at a later time If the error persists contact HP See www hp com support imfpM52 series or the support flyer that came in the product box The No fax answer message appears Try to resend the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Disconnect the product telephone cord from the wall connect a telephone to the phone jack on the wall and try making a voice call Connect the product phone cord to a jack for another phone line Try a different phone cord Make sure th
132. ne is not being used for a voice call when faxing Disconnect the phone from the line and then try sending the fax Solve problems receiving faxes The fax does not respond An error message displays on the control panel A fax is received but does not print Sender receives a busy signal No dial tone Cannot send or receive a fax on a PBX line The fax does not respond The fax has a dedicated phone line ENWW Set the Answer Mode option to the Automatic setting from the control panel b From the Home screen on the product control panel touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the Automatic setting Solve fax problems 211 An answering machine is connected to the product e Set the Answer Mode option to the TAM setting and connect the answering machine to the telephone port b c d e From the Home screen on the product control panel touch the Setup amp button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the TAM setting If the TAM setting is unavailable set the Answer Mode option to the Automatic setting e Set the Rings to Answer setting to at least one ring more than the number of rings for which the answering machine is set b c d e From the Home screen on the product control panel touch the Setup 3X button Open the Fax Setup menu Ope
133. ng mode The factory set default is Tone Do not change this setting unless you know that the telephone line cannot use tone dialing E NOTE The pulse dialing option is not available in all countries regions 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Dialing Mode button and then touch the Tone or Pulse button Set autoredial options If the product was unable to send a fax because of a communication error or the receiving fax machine did not answer or was busy the product attempts to redial based on the redial on busy redial on no answer and redial on communication error options Set the redial on busy option If this option is on the product redials automatically if it receives a busy signal The factory set default for the redial on busy option is On 1 From the Home screen on the product control panel touch the Setup X button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Redial if Busy button and then touch the On or Off button 118 Chapter 7 Fax ENWW Set the redial on no answer option If this option is on the product redials automatically if the receiving machine does not answer The factory set default for the redial on no answer option is Off 1 From the Home screen on the product control panel touch the Setup button 2 Touch th
134. njunction with the product can be employed in two ways e An extension phone is connected to the same phone line at another location e A downstream phone is connected to the product or to another device that is connected to the product Connect additional devices in the order that is described in the following steps The output port for each device is connected to the input port of the next forming a chain If you do not want to connect a specific device skip the step that explains it and continue to the next device Ey NOTE Do not connect more than three devices to the telephone line Ey NOTE Voicemail is not supported with this product 1 Disconnect the power cords for all of the devices that you want to connect 2 Connect the product to a telephone jack 3 Remove the plastic insert from the telephone line out port 73 4 To connect an internal or external modem on a computer connect one end of a telephone cord into the product telephone line out port F Connect the other end of the telephone cord into the fax line in port Je on the modem or computer NOTE Some modems have a second line port to connect to a dedicated voice line If you have two line ports see your modem documentation to make sure that you connect to the correct line port 5 To connect a caller ID box connect a telephone cord into the previous device s telephone port Connect the other
135. nnnnonnnnnossnonsenoenrerenerssenersrsrnressrenesererersrst 110 Connect additional devices iiiioivcda cess cnovioncesnitaie lin vies scimniellnvtn iain vb sielnelos vase ntncanice Anes ts 110 Set up fax with a telephone answering machine cccceseceeeeeeeetteeeeeeees 111 Set up fax with an extension phone cccccscccceeseeeeeeeeseeeeeeseeeeeeeeneeeeeaes 112 Setup for standalone fax asinis iiio ei iai oE ENANS 113 Configure the fax time date and header cccccccecsesseeeeesesseeeeeseneeeeesenseeeesseneees 113 Use the control panel to set the fax time date and header 0000 113 Use the HP Fax Setup Wizard to set the fax time date and header WiINdOwS assieme re cde otic e E TE aa a E eia 114 Usethephone BOOK saccnpcserduerarsnadventaionleneabniuentanlemubennaa EE a ee eae an 115 Create and edit speed dial entries y xc scvececsavsudnevsieinssnvevunsisvisunnd ieaasdeateasssdienlannnddmdbbionts 115 Create and edit group dial entries 0 iccsnccssccsscsssnaaseeateratdnactpearsvsacsudvendivarannnataniansed 115 Delete speed dial entries 1 ocned rule ieee eens 116 Delete grovp dial Rif 1 see eee tte ee et nee te ien a erat 116 Configure send fax setings cnccts cranvoredecs oncaeid tessstenkareieina arden nanan EEEE EENEN ES 117 Set special dialing symbols and options oidceve cscavssnccendvernenteniredemanneunaen mieten 117 Seta digling POTS Saeco weit vss enian ie ban et noua a E ede AA S 117 Set the dial
136. ntinued Item Description Power cable 220V 10A Replacement cable South America Chile Peru Power cable 220 110V Replacement cable Thailand Philippines Power cable 110V 10A Replacement cable Saudi Arabia Others Self replacement options 32 Chapter 3 Parts supplies and accessories ENWW Accessories Item Description Part number Optional 500 sheet tray and feeder unit Optional tray to increase paper CE530A capacity MFP Stand A storage cabinet that is installed CF338A beneath the product USB cable 2 meter standard USB compatible device C6518A connector ENWW Accessories 33 Toner cartridge e Toner cartridge view o Toner cartridge information e Replace the toner cartridge Toner cartridge view 1 Imaging drum CAUTION Do not touch the shutter or the surface of the roller Doing so can damage the cartridge 2 Memory chip 3 Pull tab for the sealing tape 34 Chapter 3 Parts supplies and accessories ENWW Toner cartridge information Capacity Cartridge number Part number Standard capacity replacement black 55A CE255A toner cartridge High capacity replacement black toner 55X CE255X cartridge For more information about supplies go to www hp com go learnaboutsupplies The information contained herein is subject to change without notice For the latest supplies information go to www hp com support imfpM52 series Recycle the toner c
137. nu e Select the Off setting e Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number a Touch the Fax button and then touch the Fax Menu button b Open the Fax Reports menu c Open the Fax Activity Log menu d Select the Print Log Now option e Ifthe error persists contact HP See www hp com support imfpM52 series or the support flyer that came in the product box The Fax storage is full message appears e Turn the product off then on e Print all of the faxes and then have the sender resend the fax e _ Ask the sender to divide a large fax job into smaller sections and then fax them individually e Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Superfine setting a From the Home screen on the product control panel touch the Setup button b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Resolution menu e Select the correct setting e Cancel all fax jobs or clear the faxes from memory The Fax is busy message appears e The product cannot receive a fax while attempting to send one Cancel the fax send and try sending at a later time e Allow the product to try sending the fax again ENWW Solve fax problems 215 A fax is received but does not print The Private Receive feature is on e When the Private Receive feature is activated received faxes are stored
138. nvelopes Booklet Printing Cardstock Heavy General Everyday Printing Eco print Two sided Printing Legal Portait Paper sizes 8 5 x 14 inches Paper source Automatically Select A Pages per sheet 1 page per sheet x Print on both sides Yes flip over Paper type Unspecified Orientation Delete Reset About Hep C ceea Print tasks Windows 49 7 Enter a name for the shortcut and then click the OK button Printing Shortcuts Name Please type a name for the new printing shortcut 8 Click the OK button to close the Document Dink Properties dialog box In the Print dialog Printer box click the OK button to print the job Name dah EF een Sse wn _ Properties aa ae Fed Printer Type v OOO eee ae Where v gt ane oo Print to file Comment Manual duplex Page range Copies al Number of copies ial Current page Selection Pages a l 7 Collate Type page numbers and or page 1 A ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pis1 pis2 pis3 p8s3 Print what Document e 220 Print Al pages in range if Pages per sheet 1 page z Scale to paper size No Scaling z Ce Ce 50 Chapter 4 Print ENWW Automatically print on
139. o the portion of the product setup procedure that needs to change The HP Reconfiguration Utility is located in the HP programs group on your computer 142 Chapter 8 Manage and maintain ENWW Set up HP Wireless Direct Printing Ey NOTE This feature is available with wireless models only The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct enabled product without requiring connection to an established network or the Internet Use HP Wireless Direct to print wirelessly from the following devices e iPhone iPad or iTouch using Apple AirPrint e Mobile devices that run Android iOS or Symbian using the HP ePrint Home amp Biz application To set up HP Wireless Direct from the control panel complete the following steps E NOTE This feature requires you to set up a security password for the product If you have not previously configured a password you are prompted to configure one after you enable the feature 1 From the Home screen on the product control panel touch the Wireless Y button 2 Open the following menus e Wireless Menu e Wireless Direct Settings e On Off yy NOTE If the Wireless Direct Settings item does not appear on the control panel you need to upgrade the product firmware To get the current version go to www hp com enter the HP product number in the search box select the specific product model and then click the Software
140. ocament Properties g Click the OK button to close the Document Advanced Printing Shortcuts Paper Qualty Effects Finishing Services Properties dialog box Pes int on both sides IE Fup pages up Booklet layout Pages per sheet 1 page per sheet z Orientation Portrait Landscape E Rotate by 180 degrees ca Caneel 5 In the Print dialog box click the OK button to z print the job Printer Name 2 ee ee X er ee Ir Properties ae End printer Type _ ee iiti Where amp en oe Hl Print to file Comment E Manual duplex Page range Copies al Number of copies E wz Currentpage Selection Pages 7 F Collate Type page numbers and or page 1 ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pis1 p1s2 pis3 p8s3 Print what Document i Zoom Print All pages in range Ir Pages per sheet 1 Page _ pal Scale to paper size No Scaling z a 52 Chapter 4 Print ENWW Manually print on both sides Windows For paper sizes and types that the automatic duplexer does not support use manual duplex printing To use this option the product must be configured to enable manual duplexing The first five steps of the following task need to be performed only one time After that you can manually print on both sides by starting with step 6 1 Windows XP Windows Server 2003 and Windows Server 2008 using the defa
141. ock fax numbers Set the number of rings to answer Set distinctive ring Use autoreduction for incoming faxes Set fax reprint settings Set the fax sounds volume Set stamp received faxes Set the private receive feature Set fax forwarding You can set your product to forward incoming faxes to another fax number When the fax arrives at your product it is stored in the memory The product then dials the fax number that you have specified and sends the fax If the product cannot forward a fax because of an error for example the number is busy and repeated redial attempts are unsuccessful your product prints the fax If the product runs out of memory while receiving a fax it terminates the incoming fax and only forwards the pages and partial pages that have been stored in the memory When it is using the fax forwarding feature the product rather than the computer must be receiving the faxes and the answer mode must be set to Automatic 1 2 3 4 5 From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button Touch the Receive Options button Touch the Forward Fax button and touch the On button Use the keypad to enter the fax forwarding number and then touch the OK button Set the answer mode 122 Depending on the situation set the product answer mode to Automatic TAM Fax Tel or Manual The factory set default is Automatic Automatic The pr
142. oduct answers incoming calls after a specified number of rings or upon recognition of special fax tones TAM The product does not automatically answer the call Instead it waits until it detects the fax tone Chapter 7 Fax ENWW e Fax Tel The product answers incoming calls immediately If it detects the fax tone it processes the call as a fax If it does not detect the fax tone it creates an audible ring to alert you to answer the incoming voice call e Manual The product never answers calls without intervention You must start the fax receiving process yourself either by touching the Start Fax button on the control panel or by picking up a telephone that is connected to that line and dialing 1 2 3 To set or change the answer mode complete the following steps 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Basic Setup menu 4 Scroll to and touch the Answer Mode button and then touch the name of the option that you want to use Block or unblock fax numbers If you do not want to receive faxes from specific people or businesses you can block as many as 30 fax numbers by using the control panel When you block a fax number and someone from that number sends you a fax the control panel display indicates that the number is blocked the fax does not print and the fax is not saved in memory Faxes from blocked fax numbers appear in the fax activity log with
143. oduct increases the billing code count for each successful fax that is sent to each destination The factory set default for the billing code setting is Off The billing code can be any number from 1 th rough 250 Set the billing code setting 120 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Advanced Setup menu 4 Scroll to and touch the Billing Codes button and then touch the On button Chapter 7 Fax ENWW Use billing codes 1 Load the document in the document feeder or on the scanner glass From the Home screen on the product control panel touch the Fax button 2 3 Enter the fax number or select a speed dial or group dial entry 4 Touch the Start Fax button 5 Enter the billing code and then touch the OK button Print the billing code report The billing code report is a printed list of all the fax billing codes and the total number of faxes billed to each code This report is available only when the billing code feature is on Ey NOTE After the product prints this report it deletes all billing data 1 From the Home screen on the product control panel touch the Fax button 2 Touch the Fax Menu button 3 Touch the Fax Reports button 4 Scroll to and touch the Print Billing Report button ENWW Configure send fax settings 121 Configure receive fax settings Set fax forwarding Set the answer mode Block or unbl
144. ogram is WIA compliant see the software program Help or documentation Start the scan from within the WIA compliant program See the software program Help or documentation for information about the commands and steps to use Or From the Windows control panel in the Cameras and Scanner folder located inside the Hardware and Sound folder for Windows Vista and Windows 7 double click the product icon This opens the standard Microsoft WIA Wizard which enables you to scan to a file ENWW Scan by using other software 107 108 Chapter 6 Scan ENWW 7 Fax e Set up the product for fax e Use the phone book e Configure send fax settings e Configure receive fax settings e Set fax polling e Use fax ENWW 109 Set up the product for fax Connect the fax port to a telephone line 1 Connect the telephone cable to the fax port on the product and to the telephone jack on the wall The product is an analog device HP recommends using the product on a dedicated analog telephone line E NOTE Some countries regions might require an adapter to the telephone cable that came with the product Connect additional devices The product includes two fax ports e The fax line in port Je which connects the product to the wall telephone jack e The fax telephone line out port 3 which connects additional devices to the product 110 Chapter 7 Fax ENWW Telephones used in co
145. on to continue Print multiple pages per sheet Mac OS X 1 2 3 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Layout menu From the Pages per Sheet drop down list select the number of pages that you want to print on each sheet In the Layout Direction area select the order and placement of the pages on the sheet From the Borders menu select the type of border to print around each page on the sheet Click the Print button Select the page orientation Mac OS X ENWW 1 2 3 4 Click the File menu and then click the Print option In the Printer menu select the product In the Copies amp Pages menu click the Page Setup button Click the icon that represents the page orientation that you want to use and then click the OK button Click the Print button Print tasks Mac OS X 75 Select the paper type Mac OS X 1 2 3 4 5 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Finishing menu Select a type from the Media type drop down list Click the Print button Print a cover page Mac OS X 1 2 3 gt Click the File menu and then click the Print o
146. one number on a single line Each telephone number has a unique ring pattern so that you can answer voice calls and the product can answer fax calls If you subscribe to a ring pattern service with a telephone company you must set the product to answer the correct ring pattern Not all countries regions support unique ring patterns Contact the telephone company to determine if this service is available in your country region 2 NOTE If you do not have ring pattern service and you change the ring pattern settings to something other than the default All Rings the product might not be able to receive faxes The settings are as follows e All Rings The product answers any calls that come through the telephone line e Single The product answers any calls that produce a single ring pattern Chapter 7 Fax ENWW Double The product answers any calls that produce a double ring pattern Triple The product answers any calls that produce a triple ring pattern Double and Triple The product answers any calls that produce a double ring or triple ring pattern To change ring patterns for call answering complete the following steps 1 2 ag 4 From the Home screen on the product control panel touch the Setup button Touch the Fax Setup menu Touch the Basic Setup menu Touch the Distinctive Ring button and then touch the name of an option Use autoreduction for incoming faxes If the fitto page option is turned on
147. onnecting extra 111 phones downstream sending faxes from 134 polling faxes 127 portrait orientation changing Mac 75 selecting Windows 59 ports locating 6 postcards output bin selecting 23 power connection locating 5 6 power switch locating 4 power down delay setting 152 238 Index prefixes dial 117 presets Mac 73 print drivers selecting 184 supported 40 print drivers Mac changing settings 44 settings 73 print drivers Windows changing settings 42 print job canceling Mac 78 canceling Windows 72 print on both sides Mac 74 75 manually Windows 53 Windows 53 print quality improving 181 printing from USB flash drives 82 product reports 11 settings Mac 73 printing on both sides settings Windows 51 private receive 126 problem solving no response 197 slow response 198 protocol settings fax 204 PS font list 11 pulse dialing 118 R rear output bin printing to 23 receiving faxes answer mode setting 122 autoreduction settings 125 blocking 123 error report printing 204 from extension phone 112 polling 127 reprinting 138 reprinting faxes 125 ring patterns settings 124 rings to answer settings 123 stamp received setting 126 when you hear fax tones 139 recycling supplies 35 redialing automatically settings 118 reducing documents copying 93 replacing printing cartridges 36 reports configuration report 11 demo page 11 menu structure 11 network summary 11 PCL font list 11 PCL6 f
148. ons listed in the product Warranty and Legal Guide ENWW Improve print quality 183 Check the EconoMode settings HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge E NOTE This feature is available with the PCL 6 print driver for Windows If you are not using that driver you can enable the feature by using the HP Embedded Web Server Follow these steps if the entire page is too dark or too light 1 2 3 4 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab and locate the Print Quality area If the entire page is too dark use these settings e Select the 600 dpi option e Select the EeonoMode check box to enable it If the entire page is too light use these settings e Select the FastRes 1200 option e Clear the EconoMode check box to disable it Click the OK button to close the Document Properties dialog box In the Print dialog click the OK button to print the job Try a different print driver 184 You might need to use a different print driver if the printed page has unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts HP PCL 6 driver e Prov
149. ont list 11 print quality page 11 PS font list 11 service page 11 supplies status 11 usage page 11 Reports menu 11 reports fax error 204 printing all 203 reprinting faxes 125 138 resize documents copying 93 Mac 76 Windows 67 resolution fax 119 restoring factory set defaults 161 ring patterns 124 ring tones distinctive 124 rings to answer setting 123 rough paper output bin selecting 23 S scale documents Mac 76 Windows 67 scaling documents copying 93 scanner glass cleaning scanning from HP Scan software Mac 101 from HP Scan software Windows 100 to email setup 103 186 190 193 ENWW to network folder setup 103 TWAIN compliant software 107 WIA compliant software 107 sending faxes billing codes 120 canceling 128 confirmation 134 delaying 135 error report printing 204 forwarding 122 from downstream telephone 134 from software 133 service page 11 settings driver presets Mac 73 drivers 42 drivers Mac 44 factory set defaults restoring 161 network report 11 setup scan to email and network folder 103 shortcuts Windows creating 48 using 46 size Copy reducing or enlarging 93 sizes media Fit to Page setting faxing 125 sleep delay disabling 152 enabling 152 small documents copying 89 small paper output bin selecting 23 software HP Utility 150 problems 227 scanning from TWAIN or WIA 107 sending faxes 133 uninstalling for Mac 232 uninstalling for Windows 231 solve
150. ontrast settings copy 95 fax 119 control panel buttons and lights 8 help 10 162 Home screen 9 locating 4 menu map printing 11 Reports menu 11 copying collation 90 contrast adjusting 95 draftmode 96 enlarging 93 light dark settings 95 multiple copies 87 multiple page originals 88 paper size and type 97 quality adjusting 94 reducing 93 restore default settings 85 set new default settings 84 single copies 86 two sided documents 91 92 counterfeit supplies 28 cover pages printing on different paper Windows 64 covers locating 4 custom size copies 93 customer self repair part numbers 31 D darkness contrast settings copy 95 fax 119 default copy settings changing 84 restoring to factory settings 85 default gateway setting 145 defaults restoring 161 delaying fax sending 135 deleting faxes from memory 129 dial tone detection settings 118 dialing from a telephone 134 pauses inserting 117 prefixes inserting 117 redialing automatically settings 118 tone or pulse settings 118 distinctive ring settings 124 document feeder 91 copying two sided documents 91 jams 166 paper feeding problems 164 double sided copying 91 92 double sided printing Mac 75 Windows 53 draft mode copying 96 Index 235 236 drivers changing paper sizes 70 changing settings Mac 44 changing settings Windows 42 paper types 16 presets Mac 73 selecting 184 settings Mac 73 universal 40 usage page 11 DSL f
151. orientation J jo assaseusyavevavedeqantdqagranepaaenrtaudeononiaanrenannavervariraciae 20 Load Tray 2 and optional Tray 3 sxczssh colic vsisarie ie nail naiiei be artsiidaaleslines dveiiietawietaleBoddehuvinnseind 21 Use paper output Options cccccecessseeeeeeeeeeeececeeceececaeeeeaeeeeeeceeeeeecececeeeeeaaaeaaaeeeetseeeeeeeeeeeeeas 23 Print to the standard output bin 2a rancenandeucr menneienmude mar aren ane 23 Print to the rear output bin 5 n0 ciinnsineinnssielncoys ivwrienisvnsslevatdehiialtsdelpeastecesidncaettbanc ie oeeiSakineisebent 23 3 Paris supplies dand GC6CSSOFIES oii iiciviccsecscosscosiaesssaiccesssenaceses nasccedssavassessssasensasensdecatensasi 25 Order parts accessories and supplies saiicnsctsigesissancwanwcesdleadnnhagaiiencaneanletunitoalevinveanbiveasanebeutebsnit 26 HP policy on non HP supplies ui ecurciesscaessane betwntara ane talon auceavedanieiuayaneanuatelanenteneatenteruunaenye 27 HP anticounterfeit Web site csc cwasconssteecnsanress dslocsasusanarmetsbirasdacutcosdanbhcaa she Ronqeanie Ghatenteennixersenoeiels 28 Print when a toner cartridge is at estimated end of life ccccccccesseeeeeceeeeeneeeeeeteeeeesteeenteeees 29 ENWW Enable or disable the Very Low Setting cccccscccceeeeneeeeeeeeeeeeteeeeeeesenseeeesueesensaaes 29 Customer self repair parts ss ssssneesooeseeeressesesoroeseretseterersterssressotetserersssererstssoersstersnserensress eee 31 Accessor E Sapio nn a i e E O A
152. ork 10T Full 10 Mbps full duplex operation 10T Half 10 megabytes per second Mbps half duplex operation 100TX Full 100 Mbps full duplex operation 100TX Half 100 Mbps half duplex operation 1000T Full 1000 Mbps full duplex operation 5 Touch the OK button The product turns off and then on ENWW Configure IP network settings 147 HP Device Toolbox Windows Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer This tool opens the HP Embedded Web Server for the product E NOTE This tool is available only if you performed a full installation when you installed the product Depending on how the product is connected some features might not be available 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item Tab or section Description Home tab e Device Status Shows the product status and shows the approximate percent life remaining of HP supplies Provides product status and configuration information e Supplies Status Shows the approximate percent life remaining of HP supplies Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced unless the print quality is no longer acceptable e Device Configuration Shows the information f
153. ork administrator to Provides the ability to change set up Wireless Direct functionality This tab does not appear if the product is directly network settings from your connected to a computer computer HP Web Services tab Use this tab to set up and use various Web tools with the product ENWW HP Device Toolbox Windows 149 HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP IP based network Open HP Utility From the Finder double click Applications double click Hewlett Packard and then click HP Utility If HP Utility is not included in the Utilities list use the following procedure to open it l 2 3 4 5 At the computer open the Apple g menu click the System Preferences menu and then click the Print amp Fax icon or the Print amp Scan icon Select the product in the left side of the window Click the Options amp Supplies button Click the Utility tab Click the Open Printer Utility button HP Utility features Use the HP Utility software to perform the following tasks Obtain information about supplies status Obtain information about the product such as the firmware version and the serial number Print a configuration page Configure the paper type and size for the tray Transfer files and fonts from the computer to the product U
154. ound on the product configuration page e Network Summary Shows the information found on the product network configuration page e Reports Print the configuration and supplies status pages that the product generates e Event Log Shows a list of all product events and errors System tab e Device Information Provides basic product and company information Provides the ability to configure the Paper Setup Change the default paper handling settings for the product product from your computer e Print Quality Change the default print quality settings for the product e _EcoSMART Console Change the default times for entering Sleep mode and for Auto Power Down mode Configure which events cause the product to wake e Paper Types Configure print modes that correspond to the paper types that the product accepts e System Setup Change the system defaults for the product e Service Perform the cleaning procedure on the product e Save and Restore Save the current settings for the product to a file on the computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time e Administration Set or change the product password Enable or disable product pictures NOTE The System tab can be password protected If this product is on a network always consult with the administrator before changing settings on this tab 148 Chapter 8 Manage and maintain ENWW
155. oup entry that you want to use 5 Touch the Start Fax button Send a fax from the software Windows The following information provides basic instructions for sending faxes by using the software that came with the product All other software related topics are covered in the software Help which can be opened from the software program Help menu You can fax electronic documents from a computer if you meet the following requirements e The product is connected directly to the computer or to a network to which the computer is connected e The product software is installed on the computer e The computer operating system is one that this product supports Send a fax from the software The procedure to send a fax varies according to your specifications The most typical steps follow 1 Click Start click Programs or All Programs in Windows XP and then click HP 2 Click the product name and then click HP Send fax The fax software opens ENWW Use fax 133 3 Enter the fax number of one or more recipients 4 Load the document in the document feeder 5 Click Send Now Send a fax from a third party software program such as Microsoft Word 1 Open a document in a third party program Click the File menu and then click Print Select the fax print driver from the print driver drop down list The fax software opens Enter the fax number of one or more recipients Include any pages loaded at the product This step is optional
156. per If the product does not pick up paper from the tray try these solutions 1 2 3 4 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper size and type are set correctly on the product control panel Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The rollers above the tray might be contaminated Clean the rollers with a lint free cloth dampened with warm water The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions 1 ENWW Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropri
157. pgrade the product firmware Change the Bonjour name for the product on the Bonjour network 150 Chapter 8 Manage and maintain ENWW Use HP Web Jetadmin software HP Web Jetadmin is an award winning industry leading tool for efficiently managing a wide variety of networked HP products including printers multifunction products and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin upgrades are periodically made available to provide support for specific product features Go to www hp com go webjetadmin and click the Self Help and Documentation link to learn more about upgrades ENWW Use HP Web Jetadmin software 151 Economy settings Print with EconoMode Set the Sleep Delay Set the Auto Power Down delay Print with EconoMode This product has an EconoMode option for printing drafts of documents Using EconoMode can use less toner However using EconoMode can also reduce print quality HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge NOTE If this option is not available in
158. phones security system cameras other wireless networks and some Bluetooth devices Verify that the print driver is installed on the computer Verify that you have selected the correct printer port Solve wireless network problems 223 Verify that the computer and product connect to the same wireless network For Mac OS X verify that the wireless router supports Bonjour The product does not print after the wireless configuration completes 1 2 3 4 5 Make sure that the product is turned on and in the ready state Turn off any third party firewalls on your computer Make sure that the wireless network is working correctly Make sure that your computer is working correctly If necessary restart the computer Verify that you can open the product HP Embedded Web Server from a computer on the network The product does not print and the computer has a third party firewall installed 1 2 Update the firewall with the most recent update available from the manufacturer If programs request firewall access when you install the product or try to print make sure you allow the programs to run Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product 1 2 3 Make sure that the router or product connects to the same network that yo
159. pliant or WIA compliant scanning devices While you are in a TWAIN compliant or WIA compliant program you can gain access to the scanning feature and scan an image directly into the open program For more information see the Help file or the documentation that came with your TWAIN compliant or WIA compliant software program Scan from a TWAIN compliant program Windows Generally a software program is TWAIN compliant if it has a command such as Acquire File Acquire Scan Import New Object Insert from or Scanner If you are unsure whether the program is compliant or you do not know what the command is called see the software program Help or documentation When scanning from a TWAIN compliant program the HP Scan software program might start automatically If the HP Scan program starts you can make changes while previewing the image If the program does not start automatically the image goes to the TWAIN compliant program immediately Start the scan from within the TWAIN compliant program See the software program Help or documentation for information about the commands and steps to use Scan from a WIA compliant program Windows WIA is another way to scan an image directly into a software program WIA uses Microsoft software to scan instead of the HP Scan software Generally a software program is WlA compliant if it has a command such as Picture From Scanner or Camera in the Insert or File menu If you are unsure whether the pr
160. pport The product supports PDF and JPEG file types 2 You might have too many files in a single folder on the USB flash drive Reduce the number of files in the folder by moving them to subfolders 3 You might be using a character set for the file name that the product does not support In this case the product replaces the file names with characters from a different character set Rename the files using ASCII characters 200 Chapter9 Solve problems ENWW Solve fax problems Checklist for solving fax problems Perform a fax diagnostic test Fax trace report Fax error report printing Set the fax error correction mode Change the fax speed Solve problems sending faxes Solve problems receiving faxes Solve general fax problems Checklist for solving fax problems ENWW Several possible fixes are available After each recommended action retry faxing to see if the problem is resolved For best results during fax problem solving make sure the line from the product is connected directly to the wall phone port Disconnect all other devices that are connected to the product Verify that the telephone cord is connected to the correct port on the back of the product Check the phone line by using the fax test a From the Home screen on the product control panel touch the Setup button and then touch the Service menu b Select the Fax Service menu c Select the Run Fax Test option The product print
161. ption In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Cover Page menu Select where to print the cover page Click either the Before Document button or the After Document button In the Cover Page Type menu select the message that you want to print on the cover page 6 NOTE To print a blank cover page select the standard option from the Cover Page Type 6 menu Click the Print button Scale a document to fit page size Mac OS X 1 2 3 5 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Paper Handling menu In the Destination Paper Size area click the Scale to fit paper size box and then select the size from the drop down list Click the Print button Create a booklet Mac OS X 1 2 3 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Layout menu 76 Chapter 4 Print ENWW oe oe Select a binding option from the Two Sided drop down list Open the menus drop down list and then click the Booklet Printing menu Click the Format Output as Booklet box and selec
162. r does not automatically set up the selected product in the Print amp Fax or Print amp Scan list 1 2 ENWW Make sure that the cables are connected correctly and the product is on Make sure that the product GZ file is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software If the GZ file is in the folder the PPD file might be corrupt Delete the file and then reinstall the software Use the button to add the product to the Print amp Fax Print amp Sean in Mac OS X v10 7 list Replace the USB or network cable with a high quality cable Solve product software problems with Mac OSX 229 A print job was not sent to the product that you wanted 1 Open the print queue and restart the print job 2 Another product with the same or similar name might have received your print job Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax Print amp Scan in Mac OS X v10 7 list When connected with a USB cable the product does not appear in the Print amp Fax or Print amp Scan list after the driver is selected Software troubleshooting 1 Make sure that your Mac operating system is Mac OS X 10 6 or later 2 Use the button to add the product to the Print amp Fax Print amp Sean in Mac OS X v10 7 list Hardware troubleshooting 1 Make sure that the product i
163. r the size of paper Adjust the guides so they are touching the paper stack without bending it Make sure that the tray is fully inserted in the product If you are printing on heavy embossed or perforated paper use the manual feed feature and feed sheets one at a time Verify that the tray is configured correctly for the paper type and size Make sure the printing environment is within recommended specifications 164 Chapter 9 Solve problems ENWW Clear jams e Jam locations e Clear jams in the document feeder e Clear jams in the output area e Clear jams in Tray 1 e Clear jams in Tray 2 or optional Tray 3 e Clear jams in the fuser e Clear jams in the duplexer Jam locations Use this illustration to identify locations of jams In addition instructions display on the control panel to direct you to the location of jammed paper and how to clear it NOTE Internal areas of the product that might need to be opened to clear jams have green handles or green labels Documentfeeder area 2 Output bin area 3 Top cover and toner cartridge area 4 Tray 1 area 5 Tray 2 pickup area Duplexing area remove Tray 2 for access 6 Optional Tray 3 7 Rear door ENWW Clearjams 165 Clear jams in the document feeder 1 Open the document feeder cover 2 Gently pull the jammed paper out 166 Chapter9 Solve problems ENWW 3 Close the documentfeeder cover Make sure it
164. re is a 4 mm unprintable border around the page Considerations for printing or scanning documents with cropped edges e When the original is smaller than the output size move the original 4 mm 1 6 inch away from the corner indicated by the icon on the scanner Recopy or scan in this position e When the original is the size of the printed output that you want use the Reduce Enlarge feature to reduce the image so the copy is not cropped Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 188 Chapter9 Solve problems ENWW 1 Open the documentfeeder cover 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 3 Close the document feeder cover ENWW Improve copy quality 189 Improve scan quality e Check the scanner glass for dirt and smudges e Clean the pickup rollers and separation pad in the document feeder Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can
165. reless configuration completes 00seeeeeees 224 The product does not print and the computer has a third party firewall installed 224 The wireless connection does not work after moving the wireless router or product 224 Cannot connect more computers to the wireless product ccccceeeceeeeeeeteteeeeeeeeeeeeees 224 The wireless product loses communication when connected to a VPN eeeeeeeetreeeees 225 The network does not appear in the wireless networks list s cccceseeseeereeeeeneeneeees 225 The wireless network is not functioning ccceeccecceseceeeeesseeeeeeeeeeeseeeeeeeeenaeeeseneees 225 Perform a wireless network diagnostic test vavinsneaidviennieaineanonaiaruenntione 226 Reduce interference on a wireless network cscccceesseceeseeeeenseeeeneeeeeeaeeeenaeeesnaeeeeeas 226 Solve product software problems with Windows cccssccccceseseeeeeeeceeeceeeeeeeeeeseeeesntseeeeesseeeeees 227 A print driver for the product is not visible in the Printer folder ccsceesseeeeeereeeees 227 An error message was displayed during the software installation ssssceeesteeeeees 22 The product is in Ready mode but nothing prints cccceessceeceeeeeeeeeeeneteeeeeeeeeeeees 227 Solve product software problems with Mac OS 13 mtinacierusssseaat aera aeons Mkeeninnnas 229 xi xii The print driver is not listed in the Print amp Fax or Print
166. rint job e Check the toner cartridge status e Print a cleaning page e Visually inspect the toner cartridge e Check the paper and printing environment e Check the EconoMode settings e Try a different print driver Print from a different software program Try printing from a different software program If the page prints correctly the problem is with the software program from which you were printing Set the paper type setting for the print job Check the paper type setting if you are printing from a software program and the pages have any of these problems e smeared print e fuzzy print e dark print e curled paper e scattered dots of toner e _ loose toner e small areas of missing toner Check the paper type setting Windows ENWW 1 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab From the Paper type drop down list click the More option Expand the list of Type is options m S 0 N Expand the category of paper types that best describes your paper Improve print quality 181 Select the option for the type of paper you are using and click the OK button Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Check the paper type setting Mac OS X 1 2 3 4 5 Click the File menu and th
167. rinted Network Summary Prints a list of all product network settings Usage Page Prints a page that lists PCL pages PCL 6 pages PS pages pages that were jammed or mispicked in the product number of pages printed and reports the page count PCL Font List Prints a list of all the PCL fonts that are installed PS Font List Prints a list of all the PostScript PS fonts that are installed PCL6 Font List Prints a list of all the PCL6 fonts that are installed Service Page Prints the service report Print Quality Page Prints a page that helps solve problems with print quality ENWW Print product reports 11 12 Chapter 1 Product introduction ENWW 2 Paper trays e Supported paper sizes e Supported paper types e Tray 1 e Tray 2 and optional Tray 3 e Use paper output options ENWW Supported paper sizes Ey NOTE To obtain the best results select the correct paper size and type in the print driver before printing Table 2 1 Supported paper sizes Size and dimensions Tray 1 Tray 2 and the Automatic duplex optional 500 printing sheet trays Letter wm wm wm 216 x 279 mm 8 5 x 11 in Legal vw v y gt 216 x 356 mm 8 5 x 14 in Executive we w 184 x 267 mm 7 25 x 10 5 in 216 x 330 mm 8 5 x 13 in A4 a v 210 x 297 mm 8 3 x 11 7 in A5 w v 148 x 210 mm 5 8 x 8 3 in A6 w we 104 x 148 mm 4 1 x 5 8 in B5 JIS w y 182 x 257 mm 7 2 x 10 1 in
168. rinting preset Mac OS X e Automatically print on both sides Mac OS X e Manually print on both sides Mac OS X e Print multiple pages per sheet Mac OS X e Select the page orientation Mac OS X e _ Select the paper type Mac OS X e Print a cover page Mac OS X e Scale a document to fit page size Mac OS X e Create a booklet Mac OS X e Select the paper size Mac OS X e Select a custom paper size Mac OS X e Print watermarks Mac OS X e Cancel a print job Mac OS X printing preset Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 In the Presets menu select the printing preset 4 Click the Print button Ey NOTE To use print driver default settings select the standard option Create a printing preset Mac OS X ENWW Use printing presets to save the current print settings for reuse 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then open a menu for which you want to change the print settings 4 For each menu select the print settings that you want to save for reuse Print tasks Mac OS X 73 5 Inthe Presets menu click the Save As option and enter a name for the preset 6 Click the OK button Automatically print on both si
169. riority for changing print job settings Changes to print settings are prioritized depending on where the changes are made Ey NOTE The names of commands and dialog boxes might vary depending on your software program Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here override settings changed anywhere else Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and usually do not override changes made in the Page Setup dialog box Printer Properties dialog box print driver Click Properties in the Print dialog box to open the print driver Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing software You can change most of the print settings here Default print driver settings The default print driver settings determine the settings used in all print jobs un ess settings are changed in the Page Setup Print or Printer Properties dialog boxes Product control panel settings Settings changed at the product control panel have a lower priority than changes made anywhere else Change the settings for all print jobs until the software program is closed The steps can vary this procedure is most common 1 2 F
170. rns all of the settings to the factory defaults and it also deletes any pages that are stored in the memory 1 On the product control panel touch the Setup button 2 Scroll to and touch the Service menu 3 Scroll to and touch the Restore Defaults button and then touch the OK button The product automatically restarts ENWW Restore the factory set defaults 161 Control panel help system The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu Some Help screens include animations that guide you through procedures such as clearing jams For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the product alerts you of an error or warning touch the Help button to open a message that describes the problem The message also contains instructions to help solve the problem 162 Chapter Solve problems ENWW Paper feeds incorrectly or becomes jammed The product does not pick up paper The product picks up multiple sheets of paper The document feeder jams skews or picks up multiple sheets of paper Prevent paper jams from the paper trays The product does not pick up pa
171. roblems Solve scan to network folder problems 157 Solve problems checklist Follow these steps when trying to solve a problem with the product 4 Step 1 Make sure that the product is set up correctly Step 2 Check the cabling or wireless connection Step 3 Check the control panel for error messages Step 4 Check the paper Step 5 Check the software Step 6 Test print functionality Step 7 Test copy functionality Step 8 Test the fax functionality Step 9 Check the toner cartridge Step 10 Try sending a print job from a computer Step 11 Verify that the product is on the network Make sure that the product is set up correctly Press the power button to turn on the product or to deactivate the Auto Power Down mode Check the power cable connections Make sure that the line voltage is correct for the product power configuration See the label on the back of the product for voltage requirements If you are using a power strip and its voltage is not within specifications connect the product directly to the wall outlet If it is already connected to a wall outlet try a different outlet If none of these measures restores power contact HP Customer Care Step 2 Check the cabling or wireless connection 1 Check the cable connection between the product and the computer Make sure that the connection is secure Make sure that the cable itself is not faulty by using a different cab
172. rocedure prints a report for the last fax job successful or not To generate a report for each unsuccessful fax job select the If Error setting To generate a report for each fax job select the At End of Call setting Fax error report printing Use the following instructions to print fax logs and reports Print all fax reports Use this procedure to print all of the following reports at one time e Last Call Report e Fax Activity Log e Phone Book Report e Junk Fax List e Billing Report when Billing Codes are turned on e Configuration Report e Usage Page 1 From the Home screen on the product control panel touch the Fax button 2 Touch the Fax Menu button 3 Touch the Fax Reports button 4 Touch the Print All fax Reports button Print individual fax reports 1 From the Home screen on the product control panel touch the Fax button 2 Touch the Fax Menu button ENWW Solve fax problems 203 3 4 Touch the Fax Reports button Touch the name of the report that you want to print Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error You can set it to print after the following events Every fax error the factory set default Send fax error Receive fax error Never E NOTE With this option you will have no indication that a fax failed to be transmitted unless 1 2 3 4 you print a fax activity log From the Home screen
173. rom the software program select the Print option Select the product and then click Properties or Preferences 42 Chapter 4 Print ENWW Change the default settings for all print jobs 1 2 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click the Windows icon in the lower left corner of the screen click Control Panel and then click Printers Windows 7 Click the Windows icon in the lower left corner of the screen and then click Devices and Printers Right click the print driver icon for this product and then select Printing Preferences Change the product configuration settings ENWW 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click the Windows icon in the lower left corner of the screen click Control Panel and then click Printers Windows 7 Click the Windows icon in the lower left corner of the screen and then click Devices and Printers Right click the print driver icon for this product and th
174. rrent date and then touch the OK button Touch the Fax Header button 10 Use the keypad to enter your fax number and then touch the OK button Ey NOTE The maximum number of characters for the fax number is 20 11 Use the keypad to enter your company name or header and then touch the OK button To enter special characters that are not on the standard keypad touch the 23 button to open a keypad that contains special characters Ey NOTE The maximum number of characters for the fax header is 25 ENWW Set up the product for fax 113 Use the HP Fax Setup Wizard to set the fax time date and header Windows 1 Click Start and then click Programs 2 Click HP click the name of the product and then click HP Fax Setup Wizard 3 Follow the on screen instructions in the HP Fax Setup Wizard to configure the fax settings 114 Chapter 7 Fax ENWW Use the phone book You can store frequently dialed fax numbers up to 120 entries as speed dial entries Speed dial entries can be individual fax numbers or groups of fax numbers Create and edit speed dial entries Create and edit group dial entries Delete speed dial entries Delete group dial entries Create and edit speed dial entries 1 co ee Sm From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button Touch the Phone Book Setup button Touch the Individual Setup button Touch an unassigned number from t
175. rvices again and obtain a new code d To prevent your product from printing unexpected documents click ePrint Settings and then click the Allowed Senders tab Click Allowed Senders Only and add the email addresses from which you want to allow ePrint jobs e To set up default settings for all ePrint jobs sent to this product click ePrint Settings click Print Options and select the settings that you want to use 4 To print a document attach it to an email message sent to the product s email address Both the email message and the attachment will print 80 Chapter 4 Print ENWW Use AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 or later Use AirPrint to print directly to the product from an iPad iOS 4 2 iPhone 3GS or later or iPod touch third generation or later in the following applications Mail Photos Safari Select third party applications To use AirPrint the product must be connected to a network For more information about using AirPrint and about which HP products are compatible with AirPrint go to www hp com go airprint E NOTE You might need to upgrade the product firmware to use AirPrint Go to www hp com go limfpM52 series firmware ENWW Use AirPrint 81 Use walk up USB printing 1 Insert the USB flash drive into the USB port on the front of the product 2 The USB Flash Drive menu opens Touch the arrow buttons to scroll through the options e
176. s 163 receive fax 211 send fax 205 USB connection 220 walk up USB printing problems 199 Windows problems wired network 221 wireless network 223 TWAIN compliant software scanning from 107 two sided copying 91 92 two sided printing settings Windows 51 227 Index 239 U unblocking fax numbers 123 uninstalling Mac software 232 uninstalling Windows software 231 universal print driver 40 usage page 11 USB connection troubleshooting 220 USB flash drives printing from 82 v V 34 setting 204 VolP faxing 130 volume adjusting 126 W walk up USB printing 82 watermarks printing Mac 77 printing Windows 71 Web Services applications 144 enabling 144 Web sites fraud reports 28 HP Web Jetadmin downloading 151 universal print driver 40 WIA compliant software scanning from 107 Windows driver settings 42 faxing from 133 scanning from TWAIN or WIA software 107 universal print driver 40 Windows print drivers supported 40 wireless network troubleshooting 223 wireless network interference 226 wireless printing solving problems 158 Word faxing from 134 240 Index ENWW 2014 Hewlett Packard Development Company L P www hp com A8P80 91069
177. s a fax test report The report contains the following possible results e Pass The report contains all of the current fax settings for review e Fail The report indicates the nature of the error and contains suggestions for how to resolve the issue Verify that the product firmware is current a Print a configuration page from the control panel Reports menu to obtain the current firmware date code b Go to www hp com 1 Click the Support amp Drivers link 2 Click the Download drivers and software and firmware link option Solve fax problems 201 3 In the For product box enter the product model number and then click the Go button 4 Click the link for your operating system 5 Scroll to the Firmware section of the table o If the listed version matches the version on the configuration page you have the most current version o If the versions are different download the firmware upgrade file and upgrade the firmware on the product following the on screen instructions NOTE The product must be connected to a computer with internet access to upgrade firmware o Resend the fax 4 Verity that the fax was set up when the product software was installed From the computer in the HP program folder run the Fax Setup Utility 5 Verify that the telephone service supports analog fax e If using ISDN or digital PBX contact your service provider for information about configuring to an analog fax line e If using
178. s an email message attachment Ey NOTE In order to use this feature the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server 6 7 8 9 Load the document onto the scanner glass or into the document feeder From the Home screen on the product control panel touch the Scan button Touch the Scan to E mail item Touch the Send an E mail item Select the From address that you want to use This is also known as an outgoing email profile 9 NOTE If the PIN feature has been set up enter the PIN and touch the OK button However a PIN is not required to use this feature Touch the To button and pick the address or group to which you want to send the file Touch the Done button when finished Touch the Subject button if you would like to add a subject line Touch the Next button The control panel screen displays the scan settings e Ifyou want to change any of the settings touch the Settings button and then change the settings e Ifthe settings are correct go to the next step 10 Touch the Scan button to start the scan job Chapter 6 Scan ENWW Scan by using other software If you install the full product software the product is TWAIN compliant and Windows Imaging Application WIA compliant If you install the minimum product software the product is WIA compliant The product works with Windows based programs that support TWAIN com
179. s too far into the printing process you might not have the option to cancel it NOTE Pressing the Cancel X button clears the job that the product is currently processing If more than one process is running pressing the Cancel X button clears the process that currently displays on the product control panel 2 You can also cancel a print job from a software program or a print queue e Software program Typically a dialog box displays briefly on the computer screen allowing you to cancel the print job e Windows print queue If a print job is waiting in a print queue computer memory or print spooler delete the job there gt Windows XP Server 2003 or Server 2008 Click Start click Settings and then click Printers and Faxes Double click the product icon to open the window rightclick the print job that you want to cancel and then click Cancel o Windows Vista Click the Windows icon in the lower left corner of the screen click Settings and then click Printers Double click the product icon to open the window rightclick the print job that you want to cancel and then click Cancel o Windows 7 Click the Windows icon in the lower left corner of the screen and then click Devices and Printers Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel 72 Chapter 4 Print ENWW Print tasks Mac OS X Use a e Usea printing preset Mac OS X e Create a p
180. s turned on 2 Make sure that the USB cable is connected correctly 3 Make sure that you are using the appropriate Hi Speed USB cable 4 Make sure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and then connect the cable directly to the USB port on the computer 5 Check to see if more than two non powered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and then connect the cable directly to the USB port on the computer fy NOTE The iMac keyboard is a non powered USB hub You are using a generic print driver when using a USB connection If you connected the USB cable before you installed the software you might be using a generic print driver instead of the driver for this product 1 Delete the generic print driver 2 Reinstall the software from the product CD Do not connect the USB cable until the software installation program prompts you 3 If multiple printers are installed make sure that you have selected the correct printer in the Format For drop down menu in the Print dialog box 230 Chapter9 Solve problems ENWW Remove software Windows Windows XP 1 Click Start and then click Programs 2 Click HP and then click the product name 3 Click Uninstall and then follow the on screen instructions to remove the software Windows Vista and Windows 7 1 Click Start and then click All Programs 2
181. s you to load another page If the document has multiple pages touch the Yes button Continue this process until you have scanned all the pages 8 When you have scanned the last page touch the No button at the prompt The product sends the fax Fax from the document feeder 1 Insert the originals into the document feeder face up NOTE The document feeder capacity is up to 50 sheets of 75 g m 20 lb paper CAUTION To prevent damage to the product do not use an original that contains correction tape correction fluid paper clips or staples Also do not load photographs small originals or fragile originals into the document feeder NOTE If documents are in the document feeder and on the scanner glass at the same time the product processes the document in the document feeder and not the one on the scanner glass 2 Adjust the paper guides until they are snug against the paper 3 From the Home screen on the product control panel touch the Fax button Use the keypad to enter the fax number Touch the Start Fax button 132 Chapter 7 Fax ENWW Use speed dials and group dial entries 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen on the product control panel touch the Fax button 3 On the keypad touch the fax phone book say chun fhe Ba icon a 1 2 RESA an aian aS IO 7 8 OZ 0 4 Touch the name of the individual or gr
182. sh Drive menu does not open when you insert the USB flash drive 1 You might be using a USB flash drive or a file system that this product does not support Save the files on a standard USB flash drive that uses File Allocation Table FAT file systems The product supports FAT12 FAT16 and FAT32 USB storage accessories If another menu is already open close that menu and then reinsert the USB flash drive The USB flash drive might have multiple partitions Some USB flash drive manufacturers install software on the drive that creates partitions similar to a CD Reformat the USB flash drive to remove the partitions or use a different USB flash drive The USB flash drive might require more power than the product can provide a Remove the USB flash drive b Turn the product off and then on c Use a USB flash drive that has its own power supply or that requires less power The USB flash drive might not be functioning correctly a Remove the USB flash drive b Turn the product off and then on c Try printing from another USB flash drive The file does not print from the USB flash drive 1 2 ENWW Make sure paper is in the tray Check the control panel for messages If paper is jammed in the product clear the jam Solve walk up USB printing problems 199 The file that you want to print is not listed in the USB Flash Drive menu 1 You might be trying to print a file type that the USB printing feature does not su
183. side guides so that they lightly touch the paper stack but do not bend the paper ENWW Tray 1 19 Tray 2 and optional Tray 3 e Tray capacity and paper orientation e Load Tray 2 and optional Tray 3 Tray capacity and paper orientation To prevent jams do not overfill trays Be sure the top of the stack is below the tray full indicator For short narrow and heavy glossy paper load paper to less than half of the tray full indicators Table 2 5 Tray 2 and optional Tray 3 capacity Paper type Specifications Quantity Paper Range Equivalent to 500 sheets of 75 g m 20 lb 60 g m 16 Ib to 130 g m 35 b Table 2 6 Tray 2 and optional Tray 3 paper orientation Single sided printing Automatic duplex printing and Envelopes Alternative Letterhead Mode Face down Face up Print envelopes only from Tray 1 Top edge at the front of the tray Bottom edge at the front of the tray 20 Chapter 2 Paper trays ENWW Load Tray 2 and optional Tray 3 Ey NOTE The procedure to load paper for Tray 3 is the same as for Tray 2 Only Tray 2 is shown here 1 Pull the tray out and lift up slightly to remove it completely from the product 2 Pinch the release that is located on the left guide and slide the side guides to the correct paper size 3 Pinch the release that is located on the rear paper guide and slide it to the correct paper size ENWW Tray 2 and optional Tray 3 21 5 22 Load the paper into the
184. size If necessary pinch the release and move the rear paper guide to the correct position It should click into place ENWW Clear jams 173 5 6 174 Load the paper into the tray Make sure that the stack is fat at all four corners and that the top of the stack is below the maximum height indicators Reinsert and close the tray Press the front door release button Chapter 9 Solve problems ENWW 7 Open the front door 8 Remove the toner cartridge 9 Lift the jam access covers and remove any jammed paper ENWW Clearjams 175 10 Reinsert the toner cartridge 11 Close the front door 176 Chapter9 Solve problems ENWW Clear jams in the fuser 1 Press the front door release button 2 Open the front door 3 Remove the toner cartridge ENWW Clear jams 177 4 Lift the jam access covers and remove any jammed paper 5 Reinsert the toner cartridge 6 Close the front door 178 Chapter9 Solve problems ENWW Clear jams in the duplexer 1 Completely remove Tray 2 from the product 2 Push the green button to release the duplex pan 3 Remove any jammed paper ENWW Clear jams 179 4 Close the duplex pan I j X OS _ an e wars a 5 Reinsert Tray 2 180 Chapter9 Solve problems ENWW Improve print quality e Print from a different software program e Set the paper type setting for the p
185. ss telephones These objects can disrupt radio signals e Keep the wireless devices away from large masonry structures and other building structures These objects can absorb radio waves and lower signal strength e Position the wireless router in a central location in line of sight with the wireless products on the network 226 Chapter9 Solve problems ENWW Solve product software problems with Windows e A print driver for the product is not visible in the Printer folder e An error message was displayed during the software installation e The product is in Ready mode but nothing prints A print driver for the product is not visible in the Printer folder 1 Reinstall the product software NOTE Close any applications that are running To close an application that has an icon in the system tray right click the icon and select Close or Disable 2 Try connecting the USB cable to a different USB port on the computer An error message was displayed during the software installation 1 Reinstall the product software NOTE Close any applications that are running To close an application that has an icon in the system tray right click the icon and select Close or Disable 2 Check the amount of free space on the drive where you are installing the product software If necessary free up as much space as you can and reinstall the product software 3 If necessary run the Disk Defragmenter and reinstall the pro
186. ssssssssesrisssseresssrsssreresssttrsstttrssstrssssrensstrersssrer 6l Print the first or last page on different paper Windows c cccesceeeeseeeeteeeeeeeeteeeeeees 64 Scale a document to fit page size Windows ccceceeeseeeeeecceceeseeeeeeeenseeeenseeeeeensaes 67 Create a booklet Windows sichwoaseevovicinicssnoneiionncssintovelanvidewviotanisceslencsidncnaiy nesanttentebeaeeliion 69 Select the paper size Windows jc ndccacsvocivcceenesscreiasecawnatareocicerucnaemacniolecebanauian 70 Select a custom paper size Windows cccsseceesereeenreeceeseeeseseeecnseeeseneeeseneeeneneeees 70 Print watermarks Windows 3 siscavn sis ssa etc crmsilald tiv enn meine Se Swivel vale eNlneshdastalliiayselial 71 Cancel a print job Wim W Sts Secs zasiva sanea seusndeensainsedeannacanteravesntiass stag sananuegteors deeein 72 Print tasks Mac OS X a ab saa ohcueestcaaranabenelpaupietintapapaeieneteuanbooatcindere he xelteeeadanecetemnnaaioneneits 73 ENWW ENWW Use a printing preset Mac OS X 0 cceeecceseccsceeeneeeeeeeeeeeecereceeeeececeeeeeeaaaeaaaeaeeeeeeeereess 73 Create a printing preset Mac OS X cccccccseeeeeeeceeeececeeeeeeeeaaaeeeeeeeeeeeceeeeeeeeeeaaaaeeees 73 Automatically print on both sides Mac OS X s ccscistsannnesaneddimenanrcbibvenseniatiesadtamraavizaawes 74 Manually print on both sides Mac OS X snicissnuvossesosnvnehsanndvanbinnnsiainsawaseaiobivanieinna chee teioed 75 Print multiple pages p
187. t Le x Find Printer T Print to File E Manual duplex section For example type 1 3 5 12 or plsi p152 pls3 p s3 Print what Document Zoom Print All pages in range z Pages per sheet 1 page Scale to paper size No Scaling z a gt m a Document Properties I eesi Document Options Pint onsboth sides 1 2 Pages per sheet 1 page per shee 7 sz Je ter Onertation Porat Landscape Rotate by 180 degrees Abot Hep ressos ee Document Properties J sm Advanced Printing Shortcuts Paper Qualty Effects Finishing Services Document Options F Print on both sides manually E Flip pages up Booklet layout oft Pages per sheet 6 pages per sheet 9 pages per sheet 18 pages pet sheet ed Orientation Portrait Landscape Rotate by 180 degrees T Print tasks Windows 57 5 Select the correct Print page borders ee EELS j eso Page order and Orientation options Avene Pion Stoo oom uo ens Pts Sones Click the OK button to close the Document boonen dain Properties dialog box Wiat pen Print page borders Page order Right then Down X Orientation Portrait Landscape E Rotate by 180 degrees
188. t a binding option Select the paper size Click the Print button Select the paper size Mac OS X 1 2 3 4 5 Click the File menu and then click the Print option In the Printer menu select the product In the Copies amp Pages menu click the Page Setup button Select a size from the Paper Size drop down list and then click the OK button Click the Print button Select a custom paper size Mac OS X 1 oo Se Click the File menu and then click the Print option In the Printer menu select the product In the Copies amp Pages menu click the Page Setup button From the Paper Size drop down list select the Manage Custom Sizes option Specify the dimensions for the page size and then click the OK button Click the OK button to close the Page Setup dialog Click the Print button Print watermarks Mac OS X ENWW 1 2 3 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Watermarks menu From the Mode menu select the Watermark option From the Pages drop down list select whether to print the watermark on all pages or on the first page only From the Text drop down list select one of the standard messages or select the Custom option and type a new message in the box Print tasks Mac OS X 77 7 Select options for the rem
189. t the correct setting E NOTE Increasing resolution slows transmission speed e Turn on the Error Correction setting from the control panel d e Open the Setup Menu menu Open the Service menu Open the Fax Service menu Open the Error Correction menu Select the On setting e Check the toner cartridges and replace if necessary e Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax Fax cuts off or prints on two pages e Set the Default Paper Size setting Faxes print on a single size of paper based on the Default Paper Size settings d e Open the Setup Menu menu Open the System Setup menu Open the Paper Setup menu Open the Default Paper Size menu Select the correct setting e Set the paper type and size for the tray used for faxes e Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper Open the Setup Menu menu b Open the Fax Setup menu 218 Chapter9 Solve problems ENWW c Open the Advanced Setup menu d Open the Fit to Page menu e Select the On setting E NOTE If the Fit to Page setting is off and the Default Paper Size setting is set to letter a legal size original prints on two pages ENWW Solve fax problems 219 Solve USB connection problems If you have connected the product directly to a computer check the cable e Verify that the cable is connected to the computer an
190. table to determine the number of rings to answer to use Type of telephone line Recommended rings to answer setting Dedicated fax line receiving only fax calls Set to a number of rings within the range shown on the control panel display The minimum and maximum number of rings allowed varies by country region One line with two separate numbers and a ring pattern One or two rings If you have an answering machine or service computer voicemail for the other telephone number make sure that the product is set to a greater number of rings than the answering system Also use the distinctive ring feature to differentiate between voice and fax calls Shared line receiving both fax and voice calls with only an Five rings or more attached telephone Shared line receiving both fax and voice calls with an Two rings more than the answering machine or computer attached answering machine or computer voicemail voicemail To set or change the number of rings to answer use the following steps 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Basic Setup menu 4 Touch the Rings to Answer button 5 Use the keypad to enter the number of rings and then touch the OK button Set distinctive ring 124 Ring pattern or distinctive ring service is available through some local telephone companies The service provides a way to have more than one teleph
191. ter9 Solve problems ENWW Solve general fax problems e Faxes are sending slowly e Fax quality is poor e Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality e Retry sending the fax when the line conditions have improved e Check with the phone service provider that the line supports fax e Turn off the Error Correction setting Open the Setup Menu menu b Open the Service menu c Open the Fax Service menu d Open the Error Correction menu e Select the Off setting Ey NOTE This can reduce image quality e Use white paper for the original Do not use colors such as gray yellow or pink e Increase the Fax Speed setting a Open the Setup Menu menu Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting Divide large fax jobs into smaller sections and then fax them individually e Change the fax settings on the control panel to a lower resolution Open the Setup Menu menu Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Resolution menu e Select the correct setting ENWW Solve fax problems Fax quality is poor Fax is blurry or light e Increase fax resolution when sending faxes Resolution does not affect received faxes e Open the Setup Menu menu Open the Fax Setup menu Open the Advanced Setup menu Open the Fax Resolution menu Selec
192. th Adobe software programs or with other highly graphics intensive software programs Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL 5 HP UPD PCL 6 Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP LaserJet products The best choice for printing from third party or custom software programs The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple product models Preferred when printing to multiple product models from a mobile Windows computer Recommended for printing in all Windows environments Provides the overall best speed print quality and printer feature support for most users Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP Universal Print Driver UPD The HP Universal Print Driver UPD for Windows is a single print driver that gives you instant access to virtually any HP LaserJet product from any location without downloading separate drivers It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs It is
193. the Print amp Fax or Print amp Scan list The product name does not appear in the product list in the Print amp Fax or Print amp Scan list The print driver does not automatically set up the selected product in the Print amp Fax or Print amp Scan list A print job was not sent to the product that you wanted When connected with a USB cable the product does not appear in the Print amp Fax or Print amp Scan list after the driver is selected You are using a generic print driver when using a USB connection The print driver is not listed in the Print amp Fax or Print amp Scan list 1 Make sure that the product GZ file is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software If the GZ file is in the folder the PPD file might be corrupt Delete the file and then reinstall the software The product name does not appear in the product list in the Print amp Fax or Print amp Scan list 1 2 3 4 Make sure that the cables are connected correctly and the product is on Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax Print amp Sean in Mac OS X v10 7 list Use the button to add the product to the Print amp Fax Print amp Sean in Mac OS X v10 7 list Replace the USB or network cable with a high quality cable The print drive
194. the product secure protect critical information on your network and simplify the way you monitor and maintain the product For in depth information about HP s secure imaging and printing solutions visit www hp com go secureprinting The site provides links to white papers and FAQ documents about security features Lock the product 1 You can attach a security cable to the slot on the back of the product Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password for a product on a network From the Home screen on the product control panel touch the Network Ome button to find the product IP address 2 To open the HP Embedded Web Server enter the product IP address into the address line of a Web browser NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X 3 Click the System tab and click the Administration link NOTE If a password has previously been set you are prompted to provide the password Enter the password and then click the OK button 4 Enter the new password in the Password box and in the Confirm password box 5 At the bottom of the window click the Apply button to save the password 154 Chapter 8 Manage and maintain ENWW Upgrade the firmware HP offers periodic upgrades to the product firmware You can load the firmware upgrades manually or you c
195. the toner cartridge five or six times CAUTION Do not touch the shutter or the surface of the roller 6 Remove the sealing tape from the new toner cartridge Recycle the tape with the used toner cartridge ENWW Toner cartridge 37 7 Align the toner cartridge with the tracks inside the product and insert the toner cartridge until it is firmly seated 8 Close the front door 38 Chapter 3 Parts supplies and accessories ENWW ENWW Supported print drivers Windows Change print job settings Windows Change print job settings Mac OS X Print tasks Windows Print tasks Mac OS X Create archival quality prints Use HP ePrint Use AirPrint Use walk up USB printing 39 Supported print drivers Windows Print drivers provide access to the product printing system The following print drivers are available at www hp com go limfpM521series_software HP PCL 6 driver HP UPD PS driver Provided as the default driver on the in box CD This driver is automatically installed unless you select a different one Recommended for all Windows environments Provides the overall best speed print quality and product eature support for most users Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 Recommended for printing wi
196. to a wireless network make sure the box is checked next to Virtual printer port for USB 6 Ifyou are using a personal firewall system on the computer it might be blocking communication with the product Try temporarily disabling the firewall to see if it is the source of the problem 7 If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs ENWW The product does not print or it prints slowly 197 The product prints slowly If the product prints but it seems slow try the following solutions 1 Make sure the computer meets the minimum specifications for this product For a list of specifications go to this Web site www hp com support limfpM52 1 series 2 When you configure the product to print on some paper types such as heavy paper the product prints more slowly so it can correctly fuse the toner to the paper If the paper type setting is not correct for the type of paper you are using change the setting to the correct paper type 3 If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs 198 Chapter Solve problems ENWW Solve walk up USB printing problems The USB Flash Drive menu does not open when you insert the USB flash drive The file does not print from the USB flash drive The file that you want to print is not listed in the USB Flash Drive menu The USB Fla
197. tone detection ics cacsccenscaccadscnneedacanersvackerssavscnuavacsncon nnandninoneaciearaiansas 118 Tone dial or pulse dial n nonnnononneoonnnsesoooesseoeessretssretsssorerserersssrerssseese 118 Set a toredial Opon siinsesse ieii e ie inie 118 Set light dark and resOlutionirsis lt sccxsninsiracecedsccspavkdsa ens Gesinraveciucsdavaracadeonedenseindarcnedines 119 Set the default light dark contrast setting ccccssseeseseeeeeesteeeeeteeeenaes 119 Set resolution settings situ tvekenerainsleveseptravenebavelenteininn peaiebeueiehencubersde Msieistngs 119 Sef Billing MO ce cares cave ise scene a en aeseans E tte E Ee EE E ENA 120 Configure receive fax settings 4 4 cricineiaricenivirenieeeran ann aE eRe 122 Set fax forwarding avsies reiia giene ei ieie Senice aw veda a e cli haDyitheitaettabieiieh 122 Set the ANS WEN Mde sia coches serssaeyacarvnesssiens lt tnedumareuasiageneaneesereeueurdvagelacmnimeneinmanesernes 122 Block or unblock fax numbers lt i ci sisson ene ee 123 Set the number of rings to answer ccccccceesseeeseseecesseeeecaeeeecseaeeecseaeeeesteeeeneaeees 123 Seb eae E A N E E 124 Use autoreduction for incoming faxes s ciiisucssscsnrdvsguasdedesnisonnasdecesnavanieesueanrensdvareteind 125 vi ENWW Set fax reprint settings wciniacavaiavle dquo dtanisranedeine xicdisnaontaininedaivewanisdaiue snag eabdaenslontasatintasnan ani 125 Set the fax sounds volume a4 tiancehacisyensieat arsed Cipher saunnnen lavas bo memo
198. tridge ssecceeeeeeeeeceeeeeeeseeeeneeeececeeeeenteeeeeeeeseetteeeeees 183 Check the paper and printing environment c cccceesceeeeeeseeeeeeeeeesneeeeetseeeeeeeaees 183 Use paper that meets HP specifications ccccccccccesseceeeeseeeeeseteeeeeeenaees 183 Check the product environment ccccceeeeeeeeneeeeeeeeeeeeseeeeeeeeesnaeeeeeeeenes 183 Check the EconoMode settings a ccvsiceciessevecearssiaveaversndedvevstussasvawes chads dvoesmessuoetecssiededs 184 Try a different print driver 3418510 Oe ak ual set cant nat Wh ode acy Mala mee tal mull eit eae 184 Improve copy quality siwisvcontediniwoys csarncnniweioiy Heinle puna etbhrwes crane cnuteousetasdiyoinbiwinneensgausanuasbonredis 186 Check the scanner glass for dirt and smudges ceceeeceeeeeeenseeceeeeneeeeeessaseeesteeees 186 Check the paper sening srr caves useretiacycen waynes anus tie ndash neat a a tts 187 Optimize for text or pictures drnsevoinsonas casebdantanewenhavessbaisehnhes Mamabenounbeusbolswanlavorauauatens 187 Edge to edge copying i142 cist subivictgnsahiatlaratene aan aasaes eater noan theater nacewtels 188 Clean the pickup rollers and separation pad in the document feeder ceeereeeees 188 Improve SCOMPGUGLITY Sai orscnies tarde manninn auve sian vno bees chine naiuinnd E AA T a EANA 190 Check the scanner glass for dirt and smudges cceeeeceeeeeeeeeceeeeeenseeeeeseeeeeseeeees 190 Clean the pickup ro
199. ts 84 Restore copy default settings acces cers was vesavagey deveevensrstcecevast sacar anand eaniveea eects dautudenncormuamnerieries 85 Nike SIME CODY ca ssanlvavelhinparan shvnsturadpiewle rans korbucmnaandeadhnnasanceteseinia cba nanminnesinridanadsisiie 86 Make m ltipl ean ace wesscynneta wen Ninna vt ces apni es been la oom EEEE 87 Copy a multiple page original ong Ja vcipuig es vies yeavdncce otavapescanaatest aeatsa te aaiaceunsueenenyiememanioaeiNs 88 Copy identification cards oo napacncasgie ined oman cenashawesmrebusiesd cadiubansmranecelapvelsvaunisadencacgveepnometantaaane 89 NATE Aah copy PAID aati svete ein wh nl Pao ado eb bes llth intitle alae 90 COBY on both Sides duplex sssini inarin hisori eii iiri eraio ie in 91 Copy on both sides automatically i ssvnssdeusswnsanvorivadndensadvinsduneantebinaehimobiutaniveleocilpiaviecns 91 Copy on both sides manually nsnnnoonennnesonnessnneseeersrseettsretsssrettrrenrreserersenerersrrssrere 92 Reduce or enlarge Q COPY ina cosssarasecatiacareetangonianearndesiuatarqitanadtousaraagninierdaaecueeaamanenrin 93 Optimize copy quality gece taniszaaennnnencansveneterdsinabvasonaidyealdunbuanaaincasbuise smeed ast eneren erennere rner enserre 94 Adjust the lightness or darkness for copies ccceeseeeeeeseeeeeeeeeeeeeeeeeeceseeeeeceaeeeeeteeeeenaeeeeees 95 ASG iH AGN THORS sud von cera atawaaltovees diovan sanenieessavaatataniaiaiiacadieveestve reacts daxaravtaceinavandbaradenendades 96
200. tup menu Scroll to and touch the Advanced Setup button Scroll to and touch the Fax Tel Ring Time button Select the number of seconds after which the product should stop sounding the Fax Tel audible ring to notify you of an incoming voice call 112 Chapter 7 Fax ENWW Set up for stand alone fax You can use the product as a stand alone fax machine without connecting it to a computer or a network 1 2 3 4 5 Unpack and set up the product From the Home screen on the product control panel touch the Setup button Touch the Fax Setup button Touch the Fax Set Up Utility button Follow the on screen prompts and select the appropriate response for each question Ey NOTE The maximum number of characters for the fax number is 20 E NOTE The maximum number of characters for the fax header is 25 Configure the fax time date and header If you did not complete the fax setup process at the time you installed the software you can complete it at any time by using one of these methods Use the control panel to set the fax time date and header 1 oe a ee ee a From the Home screen on the product control panel touch the Setup button Touch the Fax Setup button Touch the Basic Setup button Scroll to and touch the Time Date button Select the 12 hour clock or 24 hour clock Use the keypad to enter the current time and then touch the OK button Select the date format Use the keypad to enter the cu
201. uct connection Windows eceeeeeeees 142 Set up HP Wireless Direct Printing savehsvaisastdics ntacoaiinns anoontseareatetes nidtarsuttnbsl giao aniasiononearsve boner dvaaakMedvnwadyte 143 Use HP Web Services applications siansssssviendnvaceudievliunlnismsadndedenabinysielnssiteeaniieelevaneivedudptakninhdvesss 144 Configure IP network settings i lt csccers caxeuvepeh ooedeusadeusadanareniardeeeanposeiadee narisauaenenh eensemnaedeaaaenten 145 Printer sharing disclaimer 0s0rerinadrssscnudseeropennbeamadleteeieansnmndeanteehnnbeassueenbembiuadadvaontieny 145 ENWW vii View or change network settings cccccssecseseceeseeeeeceeneeeseeeeeceseeeeeeeeeeeneseeeenaeees 145 Manually configure IPv4 TCP IP parameters from the control panel ecceeeeereeeenes 145 Rename the product on a network sos jiaicsipianonsidiwunbiraanadonsbioatdansasnndniiadaitaanebonenaaeenad 146 Link speed and duplex settings icsrccnscssstccsevsvacszosnianrdeanadorsencansiiesssausantorduesnsuossweadoness 147 HP Device Toolbox Windows lt iz iwicmadiaserorwis der laianteavarevvesiep resin attt ttrt EEE EEEEE P Erorr rrrrrrnn 148 AP Utility tor Mac OS X arinean a a mente O e 150 Open MP OMIY cene nee aaea O AE AA E ORE EEE a EEAS 150 HP MURTHA IT Scie aPht ce vedic a E E E E 150 Use HP Web Jetadmin SOMW Ones iisjiausizaniranorenasiacapanaiouannpibiadoinddans dankeeanaaninelasadaneanbouneieneand 151 ECOMOMY SOHINGS essien an E E seus E A E O ee 152
202. ulose sponge to prevent spotting 5 Connect the power cable to an outlet and then press the power button to turn the product on Check the paper settings 1 2 3 4 5 From the Home screen on the product control panel touch the Copy button Touch the Settings button and then scroll to and touch the Paper button From the list of paper sizes touch the name of the paper size that is in Tray 1 From the list of paper types touch the name of the paper type that is in Tray 1 Touch the Start Copy button to start copying Optimize for text or pictures The following copy quality settings are available ENWW Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting Mixed Use this setting for documents that contain a mixture of text and graphics Text Use this setting for documents that contain mostly text Picture Use this setting for documents that contain mostly graphics Improve copy quality 187 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen on the product control panel touch the Copy button 3 Touch the Settings button and then scroll to and touch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touch the Start Copy button to start copying Edge to edge copying The product cannot print fully edge to edge The
203. ult Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click the Windows icon in the lower left corner of the screen click Control Panel and then click Printers Windows 7 Click the Windows icon in the lower left corner of the screen and then click Devices and Printers Right click the print driver icon and then select Printer properties Click the Device Settings tab 4 Expand the list of Installable options and rs ay in the drop down list next to Allow Manual ee Duplexing select Enabled General Sharing Pots Advanced Color Management Security Device Settings About Form To Tray Assignment Printer auto select Letter Manual Feed in Tray 1 Letter Tray 1 Letter Tray 2 Letter fae Font Substitution Table External Fonts igp Installable Options s p Automatic Configuration Off Printer Status Notification Enabled Duinlev Init far 2 Sided Drintina Inctalled 5 Click the OK button ENWW PNGCMAUCUUCI oud Enabled v FELEN vierniury 220 VID Tray 3 Not Installed Job Separator Disabled Cancel Print tasks Windows 53 6 Load Tray 1 with the paper for your document 7 From the software program select the Print
204. ur computer connects to Print a configuration page Compare the service set identifier SSID on the configuration page to the SSID in the printer configuration for the computer If the numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Cannot connect more computers to the wireless product 1 2 3 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point Make sure that the product is turned on and in the ready state Turn off any third party firewalls on your computer 224 Chapter9 Solve problems ENWW 4 Make sure that the wireless network is working correctly 5 Make sure that your computer is working correctly If necessary restart the computer The wireless product loses communication when connected to a VPN Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list Make sure the wireless router is turned on and has power The network might be hidden However you can still connect to a hidden network The wireless network is not functioning 1 2 ENWW Make sure that the network cable is not connected To verify if the network has lost communication try connecting other devices to the network Test network
205. work directory is readable and writeable If you are using the default file names for scanned documents make sure there are no conflicting file names Remove some of the previously scanned documents Use the IP address instead of the host name Make sure the product and host are connected to the same network If the network folder is password protected make sure to enter the correct user name and password If a Disk full message displays remove some files from the network folder Turn the product off and then on Scan again 234 Chapter9 Solve problems ENWW Index A Accessories partnumbers 33 accessories ordering 26 AirPrint 81 answer mode setting 122 answering machines connecting 111 fax settings 123 anticounterfeit supplies 28 applications downloading 144 Apps menu 144 archival quality printing 79 autoreduction settings fax 125 B billing codes fax using 120 bins output locating 4 selecting 23 blocking faxes 123 booklets creating Windows 69 printing Mac 76 busy signals redialing options 118 c caller ID boxes connecting 111 canceling faxes 128 print job Mac 78 print job Windows 72 cartridges non HP 27 35 order numbers 35 ENWW recycling 35 replacing 36 storage 35 supplies status page 11 checklist fax troubleshooting 201 for solving problems 158 wireless connectivity 223 cleaning glass 186 190 193 paper path 182 collating copies 90 configuration page 11 c
206. your print driver you can set it using the HP Embedded Web Server 1 2 3 4 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab Click the EeonoMode check box Set the Sleep Delay 1 2 3 From the Home screen on the product control panel touch the Setup amp button Open the following menus e System Setup e Energy Settings e Sleep Delay Select the time for the sleep delay 6 NOTE The default value is 15 Minutes Set the Auto Power Down delay 1 From the Home screen on the product control panel touch the Setup amp button 2 Open the following menus e System Setup e Energy Settings 152 Chapter 8 Manage and maintain ENWW e Auto Power Down e Power Down Delay 3 Select the time for the power down delay E NOTE The default value is 30 Minutes 4 The product automatically wakes from the auto power down mode when it receives jobs or when you touch the screen on the product control panel You can change which events cause the product to wake Open the following menus e System Setup e Energy Settings e Auto Power Down e Wake Events To turn off a wake event select the event and then select the No option ENWW Economy settings 153 Product security features The product supports security standards and recommended protocols that help you keep
207. ype drop down lists Click the Add button 7 If you are printing both the first and last pages on different paper wen steps 5 and 6 selecting the options for the other page ENWW pecial 2 Specie Peges en _ Speen Pages a Pages in document oma NOTE Al pages not isted in this table se set to Peper osca 7 l Paper rouce Automatically Select Aspomanicaly Select zj P Paper ype Unevected _ Unapecitied 2 Print on both sider On Ladd Special pages defined for thes pars pb Page Type Pages Pape Souce Pave Type Additonal dinte Seen pecial 2 Special Pages ee Special Pages Covers Pages in docuere BALE Fest Lt NOTE Al pages not isted in this table ae set to Paget sosca Paper rouca Automaticaly Select Tey zj P Papa yos Ursipected bh Heewy 1111309 Print on beth sider On Special pages defined for thes pars jabs Page Type Pages Pape Souce Pape Type Additonal dinte a coven Special Pages i Se E st Special Pages Cover i NOTE Al pagat not isted in this table ae set to Paper touca Automaticaly Select Toy 1 bd Papus lyon Unepecited Pope pe o Hesvy 111 1309 Print on both sidor On we Special pages defined for thes pars jabs Page Type Pages Page Souce Paver ypo Additonal dhines C oK co Print tasks Windows 65 8 Click the OK button NOTE Al pagat not Sted in this table

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