SRP M-PoweR® USeR`S ManUal
Contents
1. Remove the smart card after you see Card Processed Insert Smart Card USING M POWER THE M POWER DISPLAY UNIT Your M Power display unit shows information that can help you gain control of your energy usage The two buttons on the front of the M Power display unit will let you do the following things oe 0 SRP Display Unit Buttons 1 Select a language You can have the display unit information appear in either English or Spanish by pressing the Select Language button 2 View display information When you press the Display Cycle button you can view each of the display unit s information screens The three displays that will be the most useful to you in managing your energy usage are described below Just press the Display Cycle button until the display you want to see appears e Remaining Credit Is XX XX This screen shows the dollar amount of your remaining energy credit e Enough Credit For X Day s This screen shows an estimate of the number of days remaining before your energy credit runs out NOTE For the first week after your M Power system is installed the Enough Credit For X Day s screen will read or 100 Days This is normal The system takes approximately a week to monitor how much electricity you typically use per day After the first week the number of days remaining information will be based on your consumption during2. Charge Is X XXXX kWh The price you pay per kWh of electricity for rate plan indicated Rate 1 standard rate or off peak Time of Use Rate 2 on peak Time of Use Total Usage XXXXXX XX kWh Shows total kWh accumulated on the meter may be used by SRP for troubleshooting purposes TROUBLESHOOTING GUIDE If you experience a problem with your M Power system try the steps below before calling SRP DISPLAY UNIT MESSAGES MESSAGE CAUSE Already used e Smart card already used please remove e Using wrong smart card e Last purchase did not get loaded on smart card SOLUTION e Use a smart card that contains energy credit or purchase energy credit at any SRP PayCenter Try all of your smart cards to make sure the correct one is being used e If you think your last purchase was not loaded on your smart card call SRP Customer Service at 602 236 8855 for assistance Bad card Information on smart card is incorrect or missing e Smart card damaged Smart card expired Duplicated card may already be used SOLUTION Try other smart cards in your possession Call SRP Customer Services at 602 236 8855 for assistance Battery low Power has been disconnected please replace e Battery in display unit is dead weak missing or improperly installed 14 MESSAGE SOLUTION CAUSE Check that battery is properly installed Replace battery Install a new 9 volt alkaline battery in display unit
3. while you enter the code IMPORTANT Your power must have turned off to operate the Emergency Credit feature 3 Begin entering the code number by pressing the Select Language button until the first number you need appears Then press the Display Cycle button to lock in the number and move to the next position If you make a mistake entering a number press both buttons for two seconds and release The blinking line will move back to the last digit entered so you can correct the entry 4 Repeat Step 3 until all 16 digits have been entered The message eCode Accepted will appear if the number has been entered correctly and validated Once the number is entered your electricity will remain on for the amount of time specified by SRP when you called for the code WARNING You have five attempts to enter the code in 10 minutes If the code has not been entered correctly after five attempts the meter will disconnect You must wait one hour before trying again You can attempt to enter the code a maximum of five times per day You will be charged for the time the electricity remains on while attempting to enter the code number WARNING While your meter is using Emergency Credit it will keep track of the amount of energy you use When you are able to make your next energy credit purchase and load it to your meter the amount of energy you used during that time will be deducted from the purchased credit amount ANSWERING Y
4. If necessary clean any corrosion on clips with rubbing alcohol and a cotton swab Blank no message SOLUTION f Display unit not properly plugged in Power is disconnected and battery in display unit is dead weak missing or improperly installed you have power in the house a check that wall outlet is working by testing with another appliance Check that display unit is not plugged into a GFI surge protector or switch controlled outlet Check that plug is not loose Check all circuit breakers Reset if necessary Relocate display unit to another outlet in home Push blue Display Cycle button Reinsert last smart card If display unit remains blank call SRP Customer Services at 602 236 8855 for assistance If you do not have power on in the house Check circuit breakers Reset if necessary Replace battery Place a new 9 volt alkaline battery in display unit If necessary clean any corrosion on battery clips with rubbing alcohol and a cotton swab Relocate display unit to another outlet in home Push blue Display Cycle button Reinsert last smart card If display unit remains blank call SRP Customer Services at 602 236 8855 for assistance Can t read meter please try later SOLUTION Bad connection between display unit and meter Check that wall outlet is working by testing with another appliance Relocate display unit to another outlet in home Push blue Display Cycle button
5. Reinsert last smart card If error message continues call SRP Customer Services at 602 236 8855 for assistance Card not for this unit SOLUTION Wrong smart card used Information on smart card is incorrect or missing Try other smart cards in your possession If Card not for this unit still appears call SRP Customer Services at 602 236 8855 for assistance Card too old return to office SOLUTION Smart card has expired Call SRP Customer Services at 602 236 8855 for assistance MESSAGE is plugged in SOLUTION CAUSE Check that display unit Power fo display unit has been disconnected e Display unit is operating on battery power Check that wall outlet is working by testing with another appliance Check that display unit is not plugged into a GFI surge protector or switch controlled outlet Check that plug is not loose Reinsert last smart card into display unit Communication problems SOLUTION Bad connection between display unit and meter Display unit not properly plugged in If you have power in the house Check that wall outlet is working by testing with another appliance Check that display unit is not plugged into a GFI surge protector or switch controlled outlet Check that plug is not loose Check all circuit breakers Reset if necessary Relocate display unit to another outlet in home Push blue Display Cycle button Reinsert last smart card Cal
6. will appear Continue holding buttons for one to two minutes until credit loads e If unsuccessful call SRP Customer Service at 602 236 8855 for assistance eCode used or Emergency code has already been used or number of attempts attempts limited has reached limit SOLUTION e If unsuccessful call SRP Customer Service at 602 236 8855 for assistance Insert card to connect to meter SOLUTION Display unit and meter have not been linked e Insert a smart card into display unit The message on the screen will change to Communicating With Meter e Leave smart card in display unit until the Communicating With Meter message disappears and a beep sounds Invalid eCode Try again SOLUTION Incorrect emergency code has been entered e If unsuccessful call SRP Customer Service at 602 236 8855 for assistance Please insert your card Smart card has been removed from display unit too soon SOLUTION e Reinsert last smart card into display unit Re enter eCode The emergency code number is incorrect Additional attempts to enter eCode will be allowed SOLUTION e Re enter eCode until eCode Accepted message appears Reinsert card Bad contact between smart card and UDT Smart card has been damaged SOLUTION e Reinsert smart card to re establish contact Try other smart cards in your possession e If Reinsert card error still appears call SRP Customer Services at
7. 602 236 8855 to obtain a new smart card WARNING e Your energy credit is below the recommended amount Low credit SOLUTION e Purchase additional energy credit immediately MESSAGE WARNING Out of date information SOLUTION CAUSE e Display unit has not been able to refresh information for display selected If you have power in the house e Check that wall outlet is working by testing with another appliance e Check that display unit is not plugged into a GFI surge protector or switch controlled outlet e Check that plug is not loose e Check all circuit breakers Reset if necessary e Relocate display unit to another outlet in home Push blue Display Cycle button Reinsert last smart card e If display unit remains blank call SRP Customer Services at 602 236 8855 to replace unit If you do not have power on in the house e Check circuit breakers Reset if necessary e Replace battery Place a new 9 volt alkaline battery in display unit If necessary clean any corrosion on battery clips with rubbing alcohol and a cotton swab e Relocate display unit to another outlet in home Push blue Display Cycle button Reinsert last smart card e If display unit remains blank call SRP Customer Services at 602 236 8855 to replace unit PAYCENTER PROBLEMS MESSAGE Card not written SOLUTION CAUSE e Credit purchase was not added to smart card e Call SRP Customer Service at 602 236 8855 for a
8. OUR QUESTIONS Call SRP at 602 236 8855 if you have any questions An SRP representative will assist you 12 DISPLAY UNIT INFORMATION ENGLISH DESCRIPTION SRP M Power 602 236 8855 Introductory message Remaining Credit Is XX XX The dollar amount of your remaining energy credit Accumulated Debit Is XXX XX The dollar amount of accumulated charges after all energy credit has been used and Emergency or Friendly credit mode is active Enough Credit For XXX Day s The estimated number of days remaining efore your energy credit runs out Cost Per Hour Is XX XX The amount of energy you have used in the last hour expressed in dollars Present Electric Demand X X kW The amount of energy you are currently using measured in kilowatt hours kWh Cost Today Is XX XX The amount of energy you have used since midnight expressed in dollars Cost Yesterday Was XX XX The amount of energy you used yesterday expressed in dollars Cost This Month Is XX XX The amount of energy you used since the beginning of the month expressed in dollars Cost Last Month Was SXXXX XX The amount of energy you used last month expressed in dollars Rate Electric Is The current rate being used to calculate energy charges and the accumulated energy used for that rate XXXXXXX XX kWh Rate 1 standard rate or off peak Time of Use Rate 2 on peak Time of Use Rate
9. SRP M POWER USER S MANUAL SRP M POWER ecoM ier Please read this manual carefully before operating your SRP M Power equipment a gt ma DEIT Delivering more than power TABLE OF CONTENTS Important Things You Should Know About M Power c ssssseseseeeeee 2 Getting Started Setting Up M Powel c cccccccsesesssscesetetetsesesenes 3 Using iM Powe tes axieshevotseoe ic edschscg aachedleateas dee e a EES Soe aE AS eana ste 5 gt The M Power Display Unit c cccccccccceseseseceeseeetesseseseseeees 5 PB Purchasing Energy cccccccsssssscscsesssesscsesesesecessesesesetseseseneeees 6 gt Loading Energy Credit on Your Meter ccccssesssseeeseeetenenenenes 7 gt Installing and Replacing Batteries cccccseseeeteseeetetetetenenenes 8 DB Restoring POWer orseson iiir a a a i s 9 gt Friendly Credits 2 2ustamtsiwheadstn dois Rae eae ana 9 P Emergency Credit viscisiehene iti aenveduaak ai nerelacnnoce 10 Answering Your Questions cssceseseseseeeneeesseseneeesteeeereneeeneenas 11 Display Unit Intormanon4s ia5 sinaniieateneteiusnanitauautatadetin 12 Troubleshooting Guide ccccccccscsssesscsesesesesscseseeneescseseeeecseseseees 13 x31 357 02 13 IMPORTANT THINGS YOU SHOULD KNOW ABOUT M POWER With SRP M Power you have more control of your energy usage than ever before Now you have the ability to track how much energy you use and decide when and how much energy to buy To
10. ait until the Please Wait Processing Card message no longer appears and you hear a beep IMPORTANT If the message Credit XX XX Pending appears the credit did not load to your meter You may not use any other smart card in your display unit until the credit has been successfully loaded onto your meter Please check the Troubleshooting Guide in the back of this manual for more details if this happens NOTE Energy credit will accumulate on smart cards that have not been inserted in the display unit and loaded on the meter As an example if you have a 10 energy credit on your smart card and then purchase an additional 10 of credit you will have 20 of credit waiting to be loaded onto your meter INSTALLING AND REPLACING BATTERIES You will need to install the 9 volt battery in the display unit before using M Power Occasionally the battery will also need to be replaced To install or replace the battery follow these steps 1 Make sure the display unit is unplugged 2 Remove the battery cover on the back of the display unit Install the 9 volt alkaline battery 3 Place the battery cover back on the display unit NOTE SRP recommends using alkaline batteries If needed clean any corrosion on battery clips with rubbing alcohol and a cotton swab We do not recommend using rechargeable batteries Display Unit Back View RESTORING POWER If you run out of credit and your electricity turns off do the fol
11. l SRP Customer Services at 602 236 8855 for assistance If you do not have power on in the house Check circuit breakers Reset if necessary Replace battery Place a new 9 volt alkaline battery in display unit If necessary clean any corrosion on battery clips with rubbing alcohol and a cotton swab Relocate display unit to another outlet in home Push blue Display Cycle button Reinsert last smart card Call SRP Customer Services at 602 236 8855 for assistance Credit full try card later SOLUTION The smart card being inserted has energy credit that if loaded will exceed the maximum amount allowed Wait several days until energy credit on meter is used Try again to load energy credit from your smart card Credit XX XX pending SOLUTION Attempts to communicate with meter have failed Energy credit from current smart card is waiting to be transferred to meter Reinsert smart card to re establish contact Try other smart cards in your possession If the Credit pending error still appears call SRP Customer Services at 602 236 8855 for a replacement card 16 MESSAGE CAUSE Credit pending try Attempts to communicate with meter have failed card later e Energy credit from current smart card is waiting to be transferred to meter SOLUTION e Insert smart card into display unit Hold both buttons on display unit down Credit Pending and Try Card Later messages
12. lowing 1 Make sure you have a new 9 volt battery installed in the display unit Turn on the display unit by pushing and holding the Display Cycle button on the front of the display unit While holding down Display Cycle insert a smart card with energy credit into the display unit Remember that you can purchase energy credit at any SRP PayCenter location Wait for the power to turn on If your power does not turn on repeat steps 1 3 f your power doesn t turn on after two attempts do the following e Check that your circuit breakers are in the on position e Make sure you have a new 9 volt alkaline battery properly installed in the display unit e Make sure the display unit is not plugged into a surge protector GFI outlet or wall switch operated outlet e Check that lights are on in your neighborhood There may be a power outage in your area FRIENDLY CREDIT This feature will allow your power to stay on if you run out of energy credit late at night See the insert that was included with your M Power kit for the times Friendly Credit is available Hours are subject to change Check the quarterly Contact newsletter mailing for updated Friendly Credit hours Here are some important reminders about Friendly Credit 1 During Friendly Credit hours your electricity will not shut off if you run out of energy credit You will need to purchase and load energy credit before the Friendly C
13. make sure you enjoy the many benefits that SRP M Power has to offer here are some things you need to know l Your M Power system features Friendly Credit Friendly Credit will keep your power from disconnecting if you run out of energy credit late at night Read more about Friendly Credit on Page 9 Outside of Friendly Credit times your electricity will disconnect if the credit on your meter reaches 0 00 Be sure to check your remaining credit balance regularly Keep at least four days of credit on your meter at all times Your M Power system features Emergency Credit Emergency Credit is for times you are unable to make an energy credit purchase because of systemwide issues with SRP PayCenter terminals Read more about Emergency Credit on Page 10 The user display terminal UDT is the property of SRP and must be returned when it is no longer in use If the UDT is not returned when you are given a replacement UDT transfer your service to a new address close your account or change to a new rate plan SRP will charge your account for the UDT The UDT must be returned by using the postage paid box the UDT was delivered in or by calling SRP at 602 236 8855 to have a postage paid return envelope mailed to you GETTING STARTED SETTING UP M POWER Once your M Power meter is installed you will need to complete the following steps immediately 1 Check the contents of your M Power kit The kit should c
14. ontain the items listed below Contact SRP at 602 236 8855 if any of the items are missing Make sure you discard packing materials such as tape plastic wire ties and tags properly to protect children and pets 1 SRP M Power display unit 1 9 volt alkaline battery 1 SRP PayCenter locations map 1 SRP M Power Quick Start Guide 2 Install the 9 volt battery in the display unit See Installing and Replacing Batteries on Page 8 for more details 3 Plug the display unit into an electrical outlet Do not plug the display unit into a surge protector ground fault interrupter GFI outlet an outlet operated by a wall switch or any outlet near water 4 Select your language Press the Select Language button on the front of the display unit to choose either English or Spanish oo SRP TO Q Display Unit Buttons 5 Review the display information Press the Display Cycle button to view the credit remaining and other display information 6 Purchase energy credit SRP placed a small energy credit on your meter to get you started However it will last the average household only a few days You must now purchase energy credit at any SRP PayCenter See the enclosed map or visit srpnet com paycenters for locations of SRP PayCenters SRP PayCenter When you return home insert the card into the display unit to load the credits The message will change to Please Wait Processing Card
15. redit period ends or your electricity will shut off 2 While on Friendly Credit your meter will keep track of the amount of energy you use When you insert your smart card with energy credit into your display unit it will immediately subtract the energy use from the Friendly Credit period Then the display will begin subtracting your current energy use 3 If you run out of energy credit before the Friendly Credit period begins you will need to purchase additional credit to restore your power A If your electricity turns off before you load any energy credit you will need to turn on your display unit before loading the credit Just press the Display Cycle button on the front of the display unit and then insert your smart card containing the credit EMERGENCY CREDIT This feature can be activated in the unlikely event of a widespread failure of the SRP PayCenter network that prevents you from buying energy credit To obtain Emergency Credit do the following 1 Call SRP at 602 236 8855 The SRP representative will give you a 16 digit activation number eCode that will need to be entered on the display unit Write this number on a piece of paper 2 After your energy credit runs out and your power turns off press both the Select Language and Display Cycle buttons on the display unit at the same time for five seconds The message Enter Your eCode will appear Your electricity will turn on for 10 minutes
16. ssistance Meter not installed e M Power meter not installed or not activated SOLUTION Call SRP Customer Service at 602 236 8855 for assistance Transaction cancelled SRP PayCenter or SRP PayCenter network not working or e M Power meter not installed Unable to process transaction SOLUTION e Wait 10 minutes and retry purchase If unable to make purchase call SRP Customer Service at 602 236 8855 for assistance Qa NV ah srpnet com
17. t to the meter IMPORTANT Keep a few days of energy credit on one of your smart cards at all times to avoid running out of power Where to Buy You can purchase energy at any SRP PayCenter Check the map included in your M Power kit or visit srpnet com paycenters for the location nearest you How to Buy 1 Visit any SRP PayCenter Don t forget to take your smart card with you each time you want to make a purchase 2 Select the M Power payment choice on the SRP PayCenter menu screen 3 Follow the voice and screen instructions LOADING ENERGY CREDIT ON YOUR METER After you make your energy credit purchase follow these simple steps to load the credit on your meter 1 Insert the smart card containing the energy credit you purchased face up into the slot on the right side of your display unit The display unit will indicate Please Wait Processing Card 2 When the credit has loaded onto your meter the message will change to Card Processed and the amount of credit loaded on your meter will appear You ll hear multiple beeps which tell you that the transaction was successful Remove your smart card when the SRP M Power message appears This process should take about 45 seconds IMPORTANT If you remove the smart card from the display unit too soon the credit will not transfer to your meter If the message Please Insert Your Card appears your card was removed too soon Reinsert your card and w
18. the previous seven days NOTE There is a three to four second delay when the display unit updates the Remaining Credit and Enough Credit For X Day s screens First you will see the amount from the last time you checked the display and then you ll see the updated amount The change reflects the amount of energy you used since you last checked the screen e Cost Per Hour Is X XX This screen shows the amount of energy you are using expressed in dollars per hour e You can find a list and brief description of the information on your display on Page 12 3 Load Emergency Credit Press the Select Language and Display Cycle buttons at the same time to load Emergency Credit to your meter See Page 10 for more information about Emergency Credit PURCHASING ENERGY With SRP M Power you decide when to buy where to buy and how much energy to buy When to Buy 1 Check your display unit often SRP recommends that you purchase additional energy credit when only four days of credit remain on your meter 2 Immediately purchase energy credit if WARNING Low Credit appears on the display unit About four days before your energy credit runs out the WARNING Low Credit message will appear and a double beep will be heard The warning beep may be turned off by pressing the Display Cycle button The WARNING message will continue to appear until you add more than four days worth of energy credi
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