Elastix 0.9-alpha
Contents
1. 2 213 t3 3525 Zags 1 1 3 0 005 L amp csil 2107 01 10 150245 213 2383597 Zag 1 1 22 Local The report will change depending on the values of the filter Start Date The start date for the calls to be selected End Date The end date for the calls to be selected Field Additional fields for filtering Source Destination Dst Channel Destination Distribution The option Destination Distribution of the Menu Billing in Elastix lets us view graphically the distribution of the outgoing calls grouped by rate The graph will change depending the values of the filter Start Date The start date for calls to be selected End Date The end date for calls to be selected Criteria Criteria for distribution Distribution by Time Distribution by Number of Calls Distribution by Cost Distribution by Time Destination Distribution 08Jan 2007 End Dee 09 2007 by Tera Fier EIE a y F Distribution by Time B dad Bl Pichincha B ajuar 03 B inro B 3 celular 09 Raie Mame Minutes T3 mmn mee 1454 cellar Cel 435 418 100 Leal 3 i iS Gali 1054 3B 100 00 Distribution by Number of Calls Destination Distribution 1 sa 1 Pattee ug EndDmm 09 2002. 48 21 120115 We ADA Bec auno incoming Listen Download The report will change depending on the values of the filter Start Date The start date for the calls to be selected End Date The end date for the calls to be selected Also we can listen to the calls by clicking on the option Listen for each call or we can download an audio file with the wav extension of the selected call 6 File Editor The option File Editor of the Menu PBX in Elastix lets us edit the files of the configuration of Elastix File Editor File List use s conf agent cont zw jaa cont codecs canit cont extensions cir nysql conf sip registrations cont zapecarni cant To edit a file click on the file and the file will appear in edit mode users conf Umer cont lquration Creating entries in users conf is ahorthand for creating individual m 3 entries in each configuration file Using users cont t intended to provide you with as much flexibility as using the separate configuration files e g sip conf but is intended to accelerate the simple task of adding users Hote that creating individual items fle g custom peers IAX friends etc will allow you to erride specific parameters within thia file Parameter names here are the am they appear the other configuration files There is no way cc Back Saved Proceed to edi
3. IP per line and click on the Apply Changes button It is recommended that you input the IP 127 0 0 1 and localhost in the configuration because some processes might need to use them 5 Fax Visor The option Fax Visor of the Menu Fax in Elastix lets us view a list with details of the faxes received Fax Vigor Hame LLCETRUMITY 8X Fax Date ag anc Fille LM any Fi Desiiny Dare id ELELELER fit Desareella Virtual 511 IHR d lg 00000008 eil 2 302 4400000 S8 2 20024600000 Desareells Viral 511 2007 05 24 18 M 78 pd A Virtual 511 2007 24 88 48 5 BLL 54 2 A Vira 511 207 49 24 18 50 4 Besides this we have the option to download the fax in PDF format by clicking on the desired file in the list of faxes received The report will change depending on the values of the filter Company Name Name of the company that is sending the fax Company Fax Number of the Fax of the company that is sending the fax Fax Date Sent date of fax Return to Index d MENU EMAIL 1 Domains The option Domains of the Menu Email in Elastix lets us view and configure the domains in the email server Domain List Create Domain Domain Humber of Accounts example com View and
4. by Humbert cam Z B La B Local 3 B cua B BH uls d default fate Hare Humber Cadm Local Boon 065 Local a Ac 414 thir De ac P ehmcha 3c 100 161 brut 100 1 Bron 100 20 Distribution by Cost Destination Distribution Start opsanzoo7 Local 15 2 878 255 cekbrok 090 Appio 055 Locald 016 Dietributi n b Cost vm 535 1 52 1 11 Total 4458 10060 Local 3 Rena by Cari B Bal B celular 29 B Pichincha B celular 28 El Fiber Billing Setup Within this option there are two sections Default Rate Configuration The option Default Rate Configuration of the Menu Billing in Elastix lets us determine the cost per minute of the connection for the route by omission Default Rate Configuration Edit Req read Tele Default Rate 1 0 Default Rate Offset 0 0 Trunk Bill Configuration The option Trunk Configuration of the Menu Billing in Elastix lets us determine which of the trunks will be used for obtaining the calls for the billing process Trunk Bill Configuration Billing Capable Trunk LJ ZAP g0 The list shows all of the registered trunks you should select the ones that will be
5. created in another medium To access this module go to the PBX menu where the Configuration PBX section will appear by default In the left panel choose the System Recordings option System Recordings Add Recording Built in Recordings Add Hecording Bienvenida bienvenida edga step 1 Record or uptoad contr atoanalido contr atook I you wish to make and verify recordings from your phone please enter your extension diana number here Go entreadainter Alternatively upload a recording in any supported asterisk format Mote that if you re using eg recorded with Microsol Recorder the file must be PCM Encoded 16 Bits at BO00Hz Ex aminar Upload this Recording Click SAVE whe iu mre with yourrecoming Save The first option that we have is to create an announcement by recording it directly For this we will need to enter the extension from which we want to make the recording which in this cas is extension 201 then we can click on the Go button Next Asterisk will be waiting for our recording at extension 201 and to continue we have to punch in 77 After recording our message press the pound sign To review our recording press 99 enter the name of the recording and click on the Save button The second option that we have is to upload a recording that was created in another medium For that we will need to have a file that s supported by Aster
6. should be the same as the one inputted at the creation of the fax IA X extension Caller ID name of the caller This field is not mandatory if it is not filled in Name who receives the fax at that extension the name will not be shown CallerID The number of the caller Similar to the Caller ID Name this field is Number required And if it is not filled in who receives the fax at that extension the number will not be shown 3 Fax Master The option Fax Master of the Menu FAX in Elastix lets us input the email address of the administrator of the Fax and this email will receive notifications of the messages received errors and other activities of the Fax Server Fax Master Configuration While fhe email address which will receive fhe natificallans af racaived EOS and summary of fe Server Apphy changes Proceed to input the email of the administrator of the fax and click on the Apply Changes button 4 Fax Clients The option Fax Clients of the Menu FAX in Elastix lets us input the IPs that have permission to send faxes through Elastix Clients allowed to send faxes localhost 127 0 0 1 These IPs are allowed send faxes through Elastix rou must insert one IP per row We recommend keeping 777 ry localhost and 127 0 0 1 in the configuration because some processes could need them Apply changes Proceed to input the IPs one
7. text box you could enter Local 18005551212 outbound allroutes Once the correct device has been chosen click on Login Note Now we proceed to input the necessary fields obligatory to create a new extension Continue to enter the corresponding information Add SIP Extension Add Extension User Extension Display Name Extension Options Direct DID DID Alert Info Outbound CID Emergency CID Device Options This device uses sip technology secret dtmfmode rica 833 User Extension This must be unique This is the number that can be dialled from any other extension or directly from the Digital Receptionist if enabled This may be any length but conventionally a three or four digit extension is used Display Name The Caller ID name for calls from this user will be set to this name Only enter the name Not the number Secret This is the password used by the telephony device to authenticate to the Asterisk server This is usually configured by the administrator before giving the phone to the user and is usually not required to be known by the user If the user is using a soft phone then they ll need to know this password to configure their software d Configuration of softphone telephone By configuring a softphone telephone what we achieve is to have a connected PC that serves the same functions as a conventional telephone For this we will need to install a software that wi
8. Delete Clicking on the names of the domains will bring us to a screen that shows the data of the domain View Domain Domain name example com To delete a domain click on the Delete button Create Domain To add a domain click on the Create Domain button A form will be shown where you will input the name of the new domain New Domain Required field Domain name 2 Accounts The option Accounts of the Menu Email in Elastix lets us view and configure the email accounts for each of the domains specified in the server Email Account List Domain example con aloe Create Account Email Address Account Name Used Space FPreylpus L of 1 Newt admin example com admin example com Eb of 20000 Kb 0 06055 View Edit and Delete Clicking on the name of the account will bring us to a screen that shows the data for the account View Account Edit Dele I Account Name admin example com Password Chota Kb 20000 Retype passwoarxz To delete an account click on the Delete button You can also modify the account information by clicking on the Edit button The information that can be changed are Quota and Password Edit Account Apply changes Cancel equired Beld Account Name admin example com Password Quota Kb 20000 Retype password Create Account To add a new account select the domain under which it wil
9. Here is a graphic with the statistics of simultaneous calls percentage of use of processor and percentage of use of RAM memory ap System Resources Genuinelmel InbeR WR 4 CPU Into i PernliurmdfR 4 Pu 2005H Simultaneous calls memory and CPU 1 day 2 hour zj 33 minutes 15 ien CPU usage 815 used 2 B sin call 2 090 22 iiy 1 dd gt 5 LFU Memory usage 1 0296 used oi pnt Hard Drives This section shows a summary of the utilization of storage available on the server E Hard Drives Partition HDA2 Disk usage 9 Name ized space Capacity 71 386GB Free space Usage 9 Mount point 2 Network The option Network of the Menu System in Elastix lets us view and configure the parameters of the network of the server Within this option we have two sections Network Parameters Network Parameters Edit Network Parameters Required field Host Ex hostexample com asterisk1 local Primary ONS Default Gateway secundary DNS This corresponds to the general network parameters of the server Host Server Name for example pbx subdomain com Default Gateway IP Address of the Port of Connection Default Gateway Primary DNS IP Address of the Primary Domain Name Server DNS Secundary DNS Address of the Secondary or Alternative Domain Name Server DNS To change any of these parameters click on the button Edit Network Para
10. ID Number 2294440 Once we modify the values click on the Apply Changes button to save the changes or Cancel to return without saving the changes 2 New Virtual Fax The option New Virtual Fax from the Menu FAX in Elastix lets us create a new virtual fax You should have previously created an IAX type of fax extension for more information about this go to Creating a new extension Hew Virtual Fax Save Cancel Regulired hel Virtual Fax Name Fax Extension LAM Destination Email Secret Caller ID Name Caller ID Number To create a new virtual fax input the name e mail extension and secret code for the virtual fax these are the required fields Besides these there are 2 other fields that are the name of the Caller ID and the number of the Caller ID After this information is added click on the Save button to save the virtual fax or Cancel to leave without saving Note that the extension of the virtual fax will be used to receive the fax Here are more details about the data to input Virtual Fax Name to identify the virtual fax Name Fax Extension used for fax This extension should have been previously Extension created as a type in the module Extensions of the Menu PBX IA X Configuration Destination Email to which the notifications will be sent by the telephone system Email of the faxes received and of errors in case there are any Secret It
11. Languages supported include o English o Spanish o Rusian o Korean o Greek o Chinese o Polish o German O O French Romanian Slovenian Portuguese Danish Italian e Mail server integrated including multi domain support e Web based email interface Return to Index 2 ELASTIX Installation Insert the Elastix installation CD at the same time that you tum on the machine After this is done the following screen will appear CUSTOM MADE TELEPHONY To install or upgrade in graphical mode press the lt ENTER gt key To install or upgrade in text mode type linux text lt ENTER gt Use the function keys listed below for more information Fi Main F2 Options 11 4 11 F5 Rescue oot If you are an expert user you can enter in an advanced mode by typing the command advanced Otherwise wait and the installation CD will start the installation automatically or you can press enter Proceed to select the type of keyboard that corresponds to your language If your keyboard is Spanish select option es Keyboard Type What type of keyboard do you have sg latini E sk quwerty slovene sv latini trg ua utf uk Select the timezone of your region Enter the password that will be used by the Elastix administrator Remember that this is a critical part of the security of the system Note The following will provide details for the automatic install
12. Network Configuration e shutdown 4 Language The option Language of the Menu System in Elastix lets us configure the language for the Elastix Web Interface Language select language English Change Select the language from the list and click the Change button 5 Date and Time Configuration The option Date and Time Configuration of the Menu System Info in Elastix lets us configure the Date Hour and Timezone for the Elastix Web Interface Date and Time Configuration Apply changes Current Datetime September 20 2007 16 17 09 New Date 2007 September 20 f New Time 16 16 20 New Timezone Ame rica CGuavyarquil Select the new date hour and timezone and click on the Apply changes button 6 Load Module To upload a new module click on the Examinar button select the file and finally click on the Save button Load Module Gave Repuired feli Module File module tar gz Examinar Para subir el nuevo m dulo de click en el bot n Examinar seleccione el archivo y finalmente de click en el bot n Guardar 7 Backup The option Backup of the Menu System Info in Elastix lets us choose the configurations that we desire to backup Elastix Backup Process AM options Elastix Database Sounds m Configuration Files Fax voicemails Monitors m Email Acccounts To make a Backup of the El
13. an see the ports that are still available not in use for new telephone cards PCI Slopt Hardware Detect PCI Slopt 1 WCTDM 0 2 REV E Board 1 Port 31 Port 4 2 Port 3 Port 4 4 Port 4 5 Port 4 6 Port 7 Port 8 FXS FXS FXS FXS FXS FXS FXS FXS To detect new telephonic hardware click on the Detect Hardware button and it will list all of the available cards including Recently Installed New Cards Return to Index b MENU PBX 1 PBX Configuration The option PBX Configuration of the Menu PBX lets us achieve the configuration of Elastix Welcome to freePBX Extensions Fealure Codes General Settings FreePBX is now embedded into Elastix as a PBX configuration toal Outbound Routes There is a community based Ex Web Forum where you can post questions and search for answers Trunks 1 for any problems you may be having Blacklist Wa hope you enjoy using freePB X Caller Name Lookup So ces inbound Routes Elastix i5 licensed under GFL by Palamo Splutions 006 2007 Announcemerits In the left part we can observe that we have different options for configuration Elastix uses the free software FreePBX like a tool for administration of Asterisk for more information check out the following link http www freepbx org support documentation module documentation 2 Asterisk Cli The option Asterisk Cli of the Menu PBX in Elastix lets us inpu
14. astix configurations select from the available options and click on the Process button 8 Restore The option Restore of the Menu System Info in Elastix lets us choose the configurations to restore Elastix apart from the aforementioned Backup Restore Toces All options Elastix Database Sounds Configuration Files Fax Monitors T Email Acccounts Backup File Location To restore the Elastix configurations select from the available options input the path of the restore file and click on the Process button 9 Shutdown This option allows for the shutdown and rebooting of the telephone system Upon choosing whichever of the two options you will be prompted to confirm the desired option to execute Shutdown Accept Halt Reboot 10 Themes The option Themes of the Menu System Info in Elastix lets us choose a theme for the Elastix Web Interface Change Theme Themes default Change To change the theme choose from the available options and click on the Change button 11 Port Details The option Port Details from the System Information menu in Elastix allows us to detect telephone hardware that is available on our machine That s to say the telephone cards that are installed The list that you will see after logging into this section will be all of the cards that have been installed and are functioning Also you c
15. atform Ekiga Tested by http www ekiga org Linux Edgar Adore Video Tested http www adoresoftphone com softphones softph Windows by Edgar one video html Eyebeam Tested by http www counterpath com index php menu Pro Windows Gabriel25 ducts amp smenu eyeBeam Bria 2 0 Tested by http www counterpath com index php menu Pro Windows Gabriel25 ducts amp smenu bria Return to Index
16. ation of the CD First a check of the necessary dependencies for the installation is required Then the installation will continue and you will see something like this in the beginning Image of the installation process near completion After the installation is complete the system will reboot After the system reboots you can choose the Elastix distro among the boot options GRUB version H 97 638K louer 2600328 upper menory CentOS 7 6 18 8 elSxen CentOS base 7 6 16 8 e15 Use the fT and keys to select which entry is highlighted Press enter to boot the selected 05 E edit the rapnands before bont po fp wes before book inr rrpnagprl 11pg Tis 1 bs borisi iit iced in 2 Secon elastix CUSTOM MADE TELEPHONY Login as the root user and enter the password that was entered at the time of installation CentUS release 5 Final Kernel zZ 5 18 8 amp 615 on an i666 elastix login root Password Return to Index 3 WEB Administration Interface 3 1 Configuration a Network Parameters Go to Network section b Configuration of telephonic hardware Go to Port Details C Creation of new extension This area 15 for handsets softphones paging systems anything else that could considered an extension in classical PBX context Defining editing extensions 15 probably the most common
17. e and an operator will be with you shortly Digital Receptionist Edit Menu Unnamed Delete Digital Receptionist Unnamed Change Name Unnamed Timeout 10 Enable Directory Directory Context default gt Enable Direct Dial F La Increase Options Save Decrease Options C Queues Recepcion lt 200 gt j C IVR Horas Laborables to __ m TE EN C Time Conditions Horas Laborables C Core Hangup C Phonebook Directory Phonebook Directory v C Custom App To add a new IVR it s not necessary to complete all of the fields and in our case a welcome greeting IVR we do not need options The necessary fields are the following Change Name To change the name we ll put Welcome Timeout Waiting time in seconds before the call is routed to an operator after the welcome message is played For this example we will use 3 Enable direct dial An option that permits the caller to dial an extension directly en case he or she knows it without having to wait for the operator Announcement This is the announcement or welcome message that was recorded earlier It will appear in a list with all of the available messages Now we can proceed to configure certain options that are frequently used The first is the option 0 zero that allows us to go directly to the operator and the second is also to go to the operator but the caller has to listen to the welcome message and wait for the time that was configu
18. ee mith and AX support Verson 2 0 features a complete new look and new user inendifer interface Download Link Manufacturer hip asteriskguri piisk To download one of these Softphones click on the link corresponding to each software Fax Utilities The option Fax Utilities lets us download JHylaFax or Winprint Hylafax software for sending and receiving faxes in a fast and easy manner fae Fig JHylaFAX JHylafax y a Hylalax frontend written in Java It can be installed in Linux Windows and MacOS Manufacturer Description A Java client licensed under the GPL for the HylaFAX fax server JHyiaFAX 15 purely written in Java and runs on any Java 5 0 enabled platform It has a small footprint starts up fast and medi sioak User interface Download Link http sourcefol tisha Manufacturer JHylaFAX Winprint Hylafax Winprint HylaFAX is a utility created to send faxes from amy Windows machine through a HylaFAX Server Manufacturer Description Winprint HyfaFAX is a Windows print monitor designed to send its output directly fo a HyfaFAX Server Once installed you can print lo a HylaFAX Server from any applicalion and it will pap up a simple dialog box allowing you to enter Ihe destination FAX number ifs nat intended fo be fancy ar all encompassing just a quick and easy way fo send FAXes from any Windows application Download L
19. elasti x CUSTOM MADE TELEPHONY Documentation of Elastix English Version Elastix 0 9 alpha For more information visit www elastix org X Palosanto Solu tions INDEX 1 Introduction 2 ELASTIX Instalation 3 WEB Administration Interface 3 1 Configuration a Network Parameters b Configuration of telephonic hardware C Creation of new extension d Configuration of softphone telephone e Recording of welcome greeting message f Configuration of welcome IVR g Fax Configuration 3 2 Reference to available modules a MENU SYSTEM 1 System Info 2 Network 3 User Management Users Group Permission 4 Language 5 Date and Time Configuration 6 Load Module 7 Backup 8 Restore 9 Shutdown 10 Themes 11 Port Details b MENU PBX 1 PBX Configuration 2 Asterisk Cli 3 Flash Operator Panel 4 Voicemails o Monitoring 6 File Editor C MENU FAX 1 Virtual Fax List 2 New Virtual Fax 3 Fax Master 4 Fax Clients 5 Fax Visor d MENU EMAIL 1 Domains 2 Accounts 3 Relay 4 Webmail e MENU REPORTS 1 CDR Reports 2 Channels Usage 3 Billing Rates Billing Report Destination Distribution Billing Setup f MENU EXTRAS SugarCRM 2 Calling Cards 3 Downloads Softphones Fax Utilities 3 3 Advanced Configuration a Virtualization b Calls with Video 1 Introduction Elastix is an appliance software that integrates the best tools available for Asterisk based PBXs into a single easy
20. ink htlpJsourcet Manufacturer Winprint Hylafax i To download any of these Utilities click on the link corresponding to each software Return to Index 3 3 Advanced Configuration a VIRTUALIZATION This section describes how to install Elastix as a virtual Xen machine Server CentOS 5 with XEN in theory it can be done with any server with Xen Assume IP 192 168 21 25 Web server activated for this test we will use as DocumentRoot this directory var www html Elastix image gt 0 8 5 in our case Elastix 0 8 5 06sep2007 iso Procedures Create the folder for the point of installation mkdir var www html Elastix Copy the ks xen cfg file to var www html This file can be downloaded at the URL provided in the Resources section below Add the Elastix image mount o loop Elastix 0 8 5 06sep2007 iso var www html Elastix Open Virtual Machine Manager virt manager In the window Open connection choose Xen Local Host Select the New button In the window Create a new virtual system click the button Next Choose a name for the virtual machine in our case ElastiXen Choose the method of virtualization in our case Paravirtualization Later in the Locating the installation medium screen use URL of the Installation Medium and type http 192 168 21 25 Elastix In URL of Kickstart type http 192 168 21 25 ks xen cfg For the Assigning storage space wi
21. isk click on the Find button and locate our file Then continue to give the recording a name and finally click on the Save button f Configuration of welcome IVR The IVR allows us to record a welcome message and allows us to have a menu controlled by the telephone keys 10 number keys plus the symbols pound and asterisk With this it is possible to send the call to another destination or to IVR that sent the announcement To access the module go to the PBX menu which appears by default in the Configuration PBX section In the left panel choose the option Digital Heceptionist Add WR Horas Laborables Instructions Lnnarmed You usa the Digital Receptionist to make Interactive Voice Responce systems When creating a menu option apart fram the standard options of 0 9 and you can also use i and t destinations i used when the caller pushes an invalid button and 7 used when there is no response If thease options aren t supplied the default T is to replay the menu three times and then hang up and the default i is to say Invalid option please try again and replay the menu After three invalid attempts the line i amp hung up To record a welcome or greeting message go to the System Recordings section for example IVR Thank you for calling Elastix If you know the extension please dial it now Otherwise stay on the lin
22. l be created and click on the Create Account button A form will appear in which you will input the information for the following fields Mew Email Account Save Cancel Required field Email Address Texample com Password Quota Kb Retype password Email Address This is the text that comes before the symbol Quota The maximum space that this email account can use for the storage of emails on the server The space is measured in kilobytes so please be aware of this when the quota amounts are assigned for each user Password The password of the user of the email account Retype password Confirmation of the password of the user 3 Relay By default the email server doesn t receive emails for accounts that are not found in the domains The purpose of this is to prevent the server from being used for spam applications or trash and to prevent the unnecessary utilization of system resources But there are some cases where it is necessary to activate this option for certain networks such as the internal network of a company This way the users can use the email server in Elastix to send emails to destinations that are outside of the domain of the system In the option Relay it is specified the networks in which Elastix allows you to connect and use the server to send emails The networks should be inputted as IP MASCARA For example 192 168 1 0 24 Networks which can RELAY 127 0 0 1 32 These networks are allowed to send e
23. ll convert your PC into a telephone Also headphones and a microphone are necessary There are various options for softphones and among them are the following IDEFISK This software allows us to work with SIP and IAX extensions and it s also multiplatform compatible You can download it here http www asteriskguru com idefisk XtenLite This softwork works only with SIP extensions it s also multiplatform compatible and you can download it here http www xten com index php menu download For this case we will use IDEFISK Once we have downloaded and installed IDEFISK let s proceed to its configuration For that click on the icon that looks like a tool and create a SIP extension In this example extension 201 is configured and it s supposed that the IP assigned to the system is 192 168 1 101 Options gt SIP account options Domain 192 168 1 101 Lipia En 1 Caller ID hama bo 1 Show advanced options ok Ae Next let s go to the Audio Codecs section and select all of the available codecs We apply the changes and click on the Register button so that our telephone registers in the system jf iDEFISK Finally you can make a call from one extension to another e Recording of welcome greeting message This section describes how to record a message or activate one that was
24. mail ro external domains through the Elastix using the SMTP protocol You must insert one network per row and each network must have the format IP PMASK For example to allow RELAY from the Elastix you must insert 127 0 0 1 32 We recommend keeping the 127 0 0 1 32 network in the configuration because some processes need if Apply changes 4 Webmail The option Webmail of the Menu Email in Elastix lets us review the email of the domains configured taf CUBE Usemame Password Login To enter input your username and password and click on the Login button Return to Index e MENU REPORTS 1 CDR Reports The option CDR Reports of the Menu Reports in Elastix lets us view a list with the details of the calls 52 CDR Report List zB Jan SOOT End Ooie Jan 2007 Fakt Statue 811 T Eni zj u Export Previcus 1 SO cl 6661 e End Me Dala Touris Src Channel Gel Channel Slalua Durabioni 2007 01 29 08 59 10 501 BE 18d beso AMEWERED 4 2007 01 29 09 13725 5 Locali m lt od t 2 ANEWERED 14 2007 01 22 02 12 28 28 zan2 1 Loca eet m mpeg bt 1 ANSWEHEL 3 2007 01 29 09 15 35 401 Lamiio nera 187 4 5p401 b772371 NO ANSWER 2D07 01 269 09 15 10 400 Tapi ho rie inde rand 24 4 d 1 ANSWERED gh 2DOT 01 23 09 15 25 402 2 rire neraa 2440 2 SIE 201 b77102e3 ANEWERED 65 The report will change dependi
25. meters Ethernet Interfaces List This shows the list of network interfaces available on the server with the following data Ethernet Interfases List Etherneti BTATIC e35 255 255 0 Device Name of the Operating System that is assigned to the Interface Type The type of IP address that the Interface has which could be STATIC when the IP address is fixed or DHCP when the IP address is obtained automatically when the equipment is booted up To use the second option there should be a DHCP server in the network IP IP Address assigned to the Interface Mask The Network Mask assigned to the Interface MAC Physical Address of the network Interface Address HW Info Additional information about the network Interface Status Shows the physical status of the Interface if it s connected or not To change the parameters of any of the Interfaces click on the name of the device The only values that can be changed are Type IP and Mask Edit Interfase Ethernet 0 me wt EWES Initeriase oe Siatic t DHCP Type T Ackdress he Decir 3 User Management Users The option Users allows us to create and modify the users who will have access to the Elastix Web Interface There are three types or groups of users 1 Administrator 2 Operator 3 Telephone User Each of these groups represents distinct levels of access to the Elastix Web Interface These levels signify the gr
26. ndow choose Simple file and look for the path of the image file of the virtual machine Also specify the size Continue and create the file for the hard drive of the virtual machine and start the installation process Proceed as usual Resources The ks xen cfg file can be downloaded here http www elastix org downloads ks xen cfg Referencias We recommend the following reading http www centos org docs 5 pdf Virtualization pdf b Calls with Video This is an easy task because Elastix 0 8 has the video codecs already loaded So you just have to set a couple of things in your SIP configuration to get your video calls working Ekiga Llamada Editar Wer Herramientas Ayuda Bi re ce Conectado con Edgar Video Phone Salida POMU H261 Entrada PCMUH261 sm Tears 9 m 4 Teclado Sonido video 00 00 45 A 5 54 4 38 26 2814 56 Under sip conf general section add the following lines videosupport yes maxcallbitrate 384 allow h261 allow h263 allow h263p allow h264 Reload your Elastix configuration and that s it Yes that s it To reload please run the following command from the CLI CLI gt reload Here is a list with some softphones that support video and have been tested against Elastix Our choice is Ekiga Tested sofphones Software URL Pl
27. ng on the values of the filter Start Date The start date of the calls to be selected End Date The end date of the calls to be selected Field Additional fields for filtering Source Destination Dst Channel Status Status of call Answered Busy Failed No Answer 2 Channels Usage The option Channels Usage of the Menu Reports in Elastix lets us view graphically the number of simultaneous calls for each channel Simultaneous Channels Total 15 10 s h Total Channels if Ti LE p T el ce mi pi n LER C J Lum c i m Simultaneous Channels 4 2 i Il Channels n oe Louk 1 LJ e un xi o Wu 2 TE m p D m A m 1 c cn 4 c a da La oe Simultaneous SIP Channels 10 SIP Channels m 05 gn 3 Wi zi ii en 4 en i Ww mm mu m mu rm e c ch T m i pm rd m imd 3 Billing Rates The option Rates of the Menu Billing in Elastix lets us view and configure the rates that will be used for the billing of the calls Create New Rate Stan Previous 1 1 of 1 Next End Prefix Name Rate Rate 2 Local 0 020 0 001 View Previous 1 1 of 1 Next gt End View Edit and Delete The link View will take u
28. oup of menus to which each type of user has access The distinct permissions for access to the menus are better illustrated in the following table Menu Administrator Operator Telephone User Menu System System Info Yes Yes No PBX Configuration Yes No No Network Yes No No User Management Yes No No Shutdown Yes No No Operator Panel Flash Operator Panel Yes Yes No Voicemails Asterisk Recording Interface Yes Yes Yes Fax Virtual Fax List Yes Yes No New Virtual Fax Yes No No Reports CDR Report Yes Yes No Channels Usage Yes Yes No Billing Rates Yes No No Billing Report Yes No No Destination Distribution Yes No No Trunk Configuration Yes No No Extras SugarCRM Yes Yes Yes Calling Cards Yes Yes Yes Downloads Softphones Yes Yes Yes Fax Utilities Yes Yes Yes Group Permission The option Group Permission of the Menu System in Elastix lets us determine the menus to which each group of users will have access The list below shows the names of the Elastix menus you should select the ones that each group should have permission to access and then click the Apply button G3 Group Permission Group Administrator Shove Start Previous 1 21 of 21 Next End Apply Resource i FreePBX 4 Flash Operator Panel ra Asterisk Recording Interfase ra SugarCRM e Virtual Fax List e New Virtual Fax e saftphanes Fax Utilities Calling Cards ra User List system Information e
29. red earlier to pass Among the available options on the menu in the left part there is a box where you should put the option For the first one zero we ll put that in the box and assign an extension that was previously configured this extension will be the operator These extensions will appear after the option Core Now we ll proceed to configure the second option to go to the operator after the welcome message is played and the waiting time is over In the box to the left put the letter t which means timeout and we ll assign the operator s extension Finally let s record the IVR Fax Configuration Go to MENU FAX 3 2 Reference to available modules a MENU SYSTEM 1 System Info The option System Info of the Menu System in Elastix lets us monitor the server s hardware resources Within this option we have two sections System Resources System Resource shows us the values of actual use of both the memory as well as the processor Genuinelntel Intelih Pentium R 4 GPU CPU Info 3 O0GHzZ Uptime 16 02 CPU usage 1 68 used of 3 001 05 MHz B 1 001 75 Mb Ld 0 02 used of 760 88 Memory usage Swap Usage Mb CPU Info Information about brand model and processor speed Uptime Time from the last reboot of the server CPU usage Percentage of use of processor capacity Memory usage Percentage of RAM memory utilized Swap usage Percentage of SWAP memory utilized
30. s to a screen where we will see the rate details View Rate Edit Delete Hequined FP retix 2 Haie 0 10 ame Local A ate Offset 0 00 To delete a rate click on the Delete button You can also modify the values of the rate by clicking on the Edit button The only values that can change are Name Rate and Rate Offset Edit Rate Local Apply changes Cancel Required field Prefix 2 Rate 110 Name Local Rate Offset 0 00 Create Rate To add a new rate click on the Create New Rate button A form will be shown in which you will input the following fields New Rate Save Cancel lequired field Prefix Name Rate Offset Prefix The telephone prefix in which the rate will be applied Name Name of the rate Rate Value of the rate Rate Offset Value of the connection Billing Report The option Billing Report of the Menu Billing in Elastix lets us view the details of the call with respect to cost and applied rate 22 Billing Report star Dres 10 Jan 2007 El Prd Dae 1G Jan 2007 imn cu Fi Date Source Deshratian Dal Chanel Dursin in seconds Agile Appded 2007 01 10 25 05 zu 27713 Tags 1 1 re OBO Leal 2007 01 10 12 55 43 212 2202527 21 1 d3 0 065 Local WS lz Pa Ba Pag ap 1 1 THS Local 2D 01 10 12 57 26 212 239527 Zap 1 rad 0 323 Local 2007 01 10 14 45 08 812 EIST eS fap 1 1 K 0 155 Local 2007 01 10 15 22
31. t Asterisk commands and execute them To execute a command input the same in Command and click on the Execute Asterisk Cli Command Execute button Example show channels Shows whichever channel that is in use at the moment 3 Flash Operator Panel The Flash Operator Panel of the Menu PBX in Elastix is a Flash manager of extensions in Asterisk for monitoring channels and terminals that are produced in a server with Asterisk 3 No timeout v Extensions Queues Parking Lot m um c i 203 OF OX 219 Nadia 220 Ana Belen 402 Desarrollo M M 2 1 403 Desarrollo 404 Gladys 405 Doe 501 Guillermo ON On 4 Voicemail The option Voicemails of the Menu PBX in Elastix lets us view a list with details of the voicemails for the extension of a connected user The report will change depending on the values of the filter Start Date Start date for the selection of voicemails End Date End date for the selection of voicemails 5 Monitoring The option Monitoring of the Menu PBX in Elastix lets us view a list with details of calls recorded automatically or manually for the extension of a connected user a Monitorig List Start Date 21 Sep 2007 TE End Dale 21 Sep 2007 Fillet Fre 1 10 1 Date Time Source Destination Duration Type Message 2007
32. t the file of configuration and after it is complete click on the Saved button to save the new configuration To return without saving the changes click on the Back button Return to Index c MENU FAX 1 Virtual Fax List The option Virtual Fax List of the Menu FAX in Elastix lets us verify the list of all the virtual faxes including the status of each one 7 Virtual Fax List Virtual Fax Fax Extension Secret Destination Email Caller ID Mame Caller ID Number Status Desarrollo Fax Virtual 511 12 34 afhigueroapalosanto com Paksang 2 ZU Waiting for modem to come Tree Previc l lm 1 Hexi id Also clicking in the virtual fax s name displays it s information View Virtual Fax Edit Delete Required field Virtual Fax Name Desarrollo Fax Virtual Fax Extension 511 Destination afigueroaf palosanto com secret 1234 Caller ID Name Palosanto Caller ID Number 2294440 In the upper there are two buttons The first button Edit lets us edit the data about the virtual fax And the second button Delete lets us delete the virtual fax If we proceed to edit we ll have the following j Edit Virtual Fax Apply changes Cancel Required fiele Virtual Desarrollo Fax Virtual Fax Extension 511 Destination Email afigueroa amp palosanto Secret 1234 Caller ID Name Palosanto Caller
33. task performed by a PBX administrator and such you ll find you ll become very familiar with this page There are presently four types of devices supported SIP IAX2 ZAP and Custom To create a New Extension go to the PBX menu which by default goes to the Configuration PBX section in this section choose the option Extensions on the left panel Now we can create a new extension First choose the device from among the available options Add an Extension Add Extension Recepcion lt 201 gt Please select your Device below then click Submit Recepcion lt 202 gt Recepcon 203 Device Edgar Landivar Ch lt 212 gt Walter Verdesoto 213 Temporal 215 a Fabiola Torres lt 216 gt Jose Landivar lt 218 gt Nadia Gracia 219 Ana Belen Castro lt 220 gt Submit Desarrollo 1 402 Generic SIP Device SIP is the Standard protocol for VoIP handsets and ATA s Generic IAX2 Device IAX is Inter Asterisk Protocol a newer protocol supported by only a few devices eg PA1688 based phones and the IAXy ATA Generic ZAP Device ZAP is a hardware device connected to your Asterisk machine Eg a TDMAOO TE110P Other Custom Device Custom is a catch all for any non standard device eg H323 It can also be used for mapping an extension to an outside number For example to route extension 211 to 1 800 555 1212 you could create a custom extension 211 and in the dial
34. to use interface It also adds its own set of utilities and allows for the creation of third party modules to make it the best software package available for open source telephony characteristics added to the strong reporting capabilities make it the best choice for implementing an Asterisk based PBX The goals of Elastix are reliability modularity and ease of use These m d The features provided by Elastix are many and varied Elastix integrates many software packages each including their own set of great features However Elastix adds new interfaces for control and reporting of its own to make it a complete package Some of the features provided natively by Elastix are VIDEO support You can use videophones with Elastix Virtualization support You can run multiple Elastix virtual machines on the same box Really friendly Web user interface Fax to email for incoming faxes Also you can send any digital document to a fax number through a virtual printer Billing interface Graphical configuration of network parameters Resource usage reporting Remote restart shutdown options Incoming outgoing calls and channel usage reports Integrated voicemail module Voicemail Web interface Integrated operator panel module Extra SugarCRM and Calling Card modules included Download section with commonly used accesories Embedded help interface Instant messaging server Openfire integrated Multi lingual support
35. used for billing and click on the Billing Capable button Return to Index f MENU EXTRAS SugarCRM The option SugarCRM of the Menu Extras in Elastix lets us use the information system application which allows us to administer all that is related to the clients in a company Welcome to SUGAR OPEN SOURCE Please enter your username and password Name Password Login Options 2 Calling Cards The option Calling Cards of the Menu Extras in Elastix offers us the possibility of making international calls for a price that is lower than normal through a number that the telephone company provides for making calls These companies can be the typical telephone companies of each country or businesses specializing in telephone services AUTHENTICATION a User BOE DR Password ss 3 Downloads Softphones The option Softphones lets us download Xten Lite or Idefisk which are software for the simulation of a conventional phone on a computer Xten Lite Kten Lite is an SIP client tor Linux Windows and OS X the moment there is fee version and a comercial one Manufacturer Description Superior audio and video quality zera teuch configuration IM amp Presence and comprehensive personal address book D las hu ITA Ee pn er CounterPath Idefisk Idefrsk is a sofiphone for Windows Linux and MacOS Manufacturer Description A fr
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