Owner and Installation Manual
Contents
1. generator If work must be done around an operating unit stand on an insu lated dry surface to reduce potential shock hazard Do not handle any kind of electrical device while standing in water while barefoot or while hands or feet are wet DANGER OUS ELECTRICAL SHOCK MAY RESULT Mobile Link This is an Automatic Standby Generator The generator may crank and start at any time when utility is lost When this occurs load cir cuits are transferred to the STANDBY generator power source Before working on this generator for inspection service or mainte nance to prevent possible injury always set the generator to the OFF mode and remove the 7 5A fuse from the generator control panel In case of an accident caused by electric shock immediately shut down the source of electrical power If this is not possible attempt to free the victim from the live conductor AVOID DIRECT CON TACT WITH THE VICTIM Use a nonconducting implement such as a dry rope or board to free the victim from the live conductor If the victim is unconscious apply first aid and get immediate medical help Never wear jewelry when working on this equipment Jewelry can conduct electricity resulting in electric shock or may get caught in moving components resulting in injury 1 4 Explosion Hazards Do not smoke around the generator Wipe up any fuel or oil spills immediately Ensure that no combustible materials are left in the generator compartment or2. Owner and Installation Manual Mobile Link Unit AN THIS PRODUCT CAN BE INSTALLED BY THE OWNER HOWEVER IF UNCOMFORTABLE WITH THE SKILLS OR TOOLS REQUIRED THE MANUFACTURER RECOMMENDS TO HAVE QUALIFIED ELECTRICIAN OR CONTRACTER PERFORM THE INSTALLATION This manual should remain with the Mobile Link unit FOR INSTALLATION ASSISTANCE CONTACT 1 855 GEN VIEW Table of Contents FCC 1 Section 1 Safety 3 1 1 General 4 1 2 General Safety Hazards 5 1 3 Electrical Hazards 6 1 4 Explosion 7 Section 2 General Information 8 2 1 INtrod uction i 8 22 Applications open ettet harder 8 2 3 Information Screens 9 Section 3 Installation 12 3 1 Installation 12 Section 4 Actition 22 Section 5 Maintenance 22 5 1 Cleanifigi recente 22 Section 6 Troubleshooting 23 Section 7 Notes 24 WARNING California Proposition 65 This product contains or emits chemicals known to the state of California to cause cancer birth defects and other repodu
3. ctive harm Compliance Statement Part 15 19 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interfer ence that may cause undesired operation Warning Part 15 21 Changes or modifications not expressly approved by the party responsi ble for compliance could void the user s authority to operate the eguip ment FCC Interference Statement Part 15 105 b This eguipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interfer ence in a residential installation This eguipment generates uses and can radiate radio freguency energy and if not installed and used in accor dance with the instructions may cause harmful interference to radio com munications However there is no guarantee that interference will not occur a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the eguipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment
4. g technigue the manufacturer does not spe cifically recommend ensure that it is safe for personnel Also make sure the procedure work method or operating technigue utilized does not ren der the generator unsafe A DANGER Despite the safe design of this generator operating this equipment imprudently neglecting its maintenance or being careless can cause possible injury or death Permit only responsible and capable persons to install operate and maintain this equipment Potentially lethal voltages are generated by these machines Ensure steps are taken to make the machine safe before attempting to work on or near the generator Parts of the generator are rotating and or hot during operation Exercise care near a running generator A CAUTION The control panel for the generator is intended to be operated by qualified service personnel only during Mobile Link installation A CAUTION 1 2 General Safety Hazards For safety reasons the manufacturer recommends that this equip ment be installed by a Service Dealer or other competent qualified electrician or installation technician who is familiar with applicable codes standards and regulations The operator also must comply with all such codes standards and regulations Repair generally requires simple replacement of the assembly with a new unit which can usually be performed by the generator owner Mobile Link 5 When working on this eguipment remain alert at all ti
5. h the newly drilled hole in the generator s wall Position the threaded por tion of the fitting towards the outside See Figure 3 7 Figure 3 7 Installing Fitting with Harness Mobile Link 15 12 Install second green gasket on outside of the enclosure See Figure 3 8 Figure 3 8 Installing Gasket 13 Thread antenna into the Mobile Link unit Turn clockwise until secure Position the antenna as shown in Figure 3 9 Figure 3 9 Antenna Installation 16 Mobile Link 14 Insert the six pin connector into the Mobile Link unit See Figure 3 10 Connector will only fit one way DO NOT force into place Figure 3 10 Plug Harness into Mobile Link unit 1 15 With the plug installed tighten the plastic fitting and draw the Mobile Link unit to the generator s wall Be careful not to over tighten Position the Mobile Link unit with the antenna facing upwards See Figure 3 11 Figure 3 11 Attaching Mobile Link unit to Fitting Mobile Link 17 16 Route the harness along the wire shelf as shown in Figure 3 12 Position with other wire looms to provide additional sup port Figure 3 12 Routing Harness 17 On 2008 Home Standby Units only remove the fasteners that secure the controller This is not necessary on any other units to access the plug location See Figure 3 13 Figure 3 13 Removing Controller Fasteners 18 Mobile Link 18 Lift the controller to gain access to the accessory plug loca
6. hat the Mobile Link unit s middle and bottom LEDs are illumi nated See Figure 3 18 Figure 3 18 Mobile Link unit LEDs Mobile Link 21 Section 4 Activation Once the Mobile Link unit has been installed it should be registered and activated to obtain the full benefits of its capabilities The following information will need to be gathered prior to initiating the registration process E mail address Model Directory Number located on the bottom of the Mobile Link unit or on the box it came in Mobile Equipment Identification Number MEID located on the Mobile Link unit s box Generator s serial number located on the label plate near the control panel console Mailing address Valid credit card Address of the generator s location if different than the mailing address Go to www StandbyStatus com to complete the registration pro cess Click Sign Up Enter the requested information when prompted Once enrollment of the generator is complete the Mobile Link unit s top LED light will illuminate Section 5 Maintenance 5 1 Cleaning The Mobile Link unit requires no maintenance To clean wipe with a damp cloth Note Do not use any cleaning products or solvents 22 Mobile Link Section 6 Troubleshooting Problem Cause Correction Top LED off Unit not enrolled Enroll Mobile Link unit at www StandbyStatus com Verify Mobile Directory Number MDN is en
7. into an outlet on a circuit different from that to which the receiver is connected Mobile Link 1 Consult the dealer or an experienced radio TV technician for help To comply with FCC IC RF exposure limits for general population uncontrolled exposure the antenna s used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co located or operating in conjunction with any other antenna or transmitter RF Exposure OET Bulletin 65 To comply with FCC IC RF exposure requirements for mobile trans mitting devices this transmitter should only be used or installed at locations where there is at least 20 cm separation distance between the antenna and all persons Section 7 1 5 of RSS GEN Operation is subject to the following two conditions 1 This device may not cause interference 2 This device must accept any interference including interference that may cause undesired operation of the device Please insert the model number of your unit in the space below Model No 2 Mobile Link Section 1 Safety INTRODUCTION Thank you for purchasing this Mobile Link unit With this remote monitoring system the status of a generator can be checked from anywhere the owner has access to an Internet connection from a PC or while traveling with any smart device Every effort was made to make sure that the information and instructions in this manual were both acc
8. ir cooled home standby units with an LCD display and all 2010 and later liq uid cooled gaseous fuel standby units For liquid cooled units an additional adapter harness is required model 006478 0 Suitable for flat surface or surface with a 1355mm radius mini mum mounting in a Type 3R or rainproof enclosure Power supplied by the engine starting battery is limited to 5 Amps DC by a fuse the Mobile Link unit s harness The fuse is used for overcurrent protection of the Mobile Link unit hard ware Maximum ambient temperature rating 122 F 50 C 8 Mobile Link 2 3 Website Information Screens The Dashboard Home display shows generator s current status Any cur rent faults will be displayed and identified See Figure 2 1 Figure 2 1 Dashboard Home Display Srondby FAQs ContactUs MyAccount Feedback Tella Friend STATUS Generator Status D My Dashboard 0000 Generator Location Name x 4 About Your Generator Serial Number Add Another Generator Unit Status Current Generator Status My Dashboard Running NE My Generator dau Battery VoRage Current Fault Status Good I My Dealer Weather ib ID i Good Mobile Link 9 The Mobile Link unit will provide alerts when maintenance is reguired according to the scheduled maintenance intervals for the generator The generator s total run hours can be viewed and a log of completed maintenance can be establ
9. ished See Figure 2 2 Figure 2 2 Website Maintenance Display Standby FAQs ContactUs MyAccount Feedback Tella Friend Generator Status E _ My Generator Oeee Generator Location Name Maintenance Looking for more information Maintenance Schedule Due Date Due on Run Hours NE My Generator Maintenance owners manual History My Dealer Run Hours Weather Ma Accessorio 10 Mobile Link The exercise time of the generator can be checked and altered through the StandbyStatus website without having to step foot outside the comfort of the home See Figure 2 3 Figure 2 3 Website Exercise Time Display zz X Standby FAQs ContactUs MyAccount feedback Tella Friend STATUS Generator Status Generator Generator Location Name PA Field Trial x Schedule Exercise Time Serial Nu i AGRE My Generator Settings My Dealer 3 s Weather fa Accessories The Mobile Link unit gives peace of mind by allowing the owner to know what is happening with the generator when at home or on the road It also gives access to a trusted dealer network and a full range of accessories and maintenance items Mobile Link 11 Section 3 Air cooled Installation 3 1 Installation 1 Unlock both locks open the generator s lid and remove the front panel 2 Switch generator to OFF Remove the generator panel fuse See Figu
10. mes Never work on the eguipment when physically or mentally fatigued Before performing any work near the generator remove the control panel fuse and disconnect the black battery cable to prevent accidental startup When disconnecting battery cables always remove the black cable first then remove the red cable When reconnecting the cables connect the red cable first and then black cable Never use the generator or any of its parts as a step Stepping on the unit can stress and break parts and may result in dan gerous operating conditions from leaking exhaust gases fuel leakage oil leakage etc Carbon monoxide poisoning can cause weakness sleepiness inability to think clearly fainting unconsciousness or even death If any carbon monoxide poisoning symptom is experi enced move to fresh air and immediately seek medical atten tion This generator is designed for OUTDOOR installation ONLY Never operate the generator inside any garage or other enclosed space 1 3 Electrical Hazards All generators produce dangerous electrical voltages that can cause fatal electrical shock Utility power delivers extremely high and dangerous voltages to the transfer switch as does the standby generator when it is in operation Avoid contact with bare wires terminals connections etc while the unit is run ning Ensure all appropriate covers guards and barriers are in place secured and or locked before operating the
11. nk 3 A CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NOTE Notes contain additional information important to an operation or procedure Four commonly used safety symbols accompany the DANGER WARNING and CAUTION blocks The type of information each indi cates is as follows A This symbol points out important Safety Informa tion that if not followed could endanger personal safety and or property of others MA This symbol points out a potential Explosion Haz SA ard ZA This symbol points out a potential Fire Hazard This symbol points out a potential Electrical Shock Hazard These Safety Alerts cannot eliminate the hazards that they signal Strict compliance with these special instructions plus common sense are major accident prevention measures 1 1 General Safety Study these safety rules carefully before operating or servicing this equipment Become familiar with this Owner s Manual and with the unit The unit can operate safely efficiently and reliably only if it is properly installed operated and maintained Many issues are caused by failing to follow simple and fundamental rules or precautions 4 Mobile Link The manufacturer cannot anticipate every possible circumstance that might involve a hazard The warnings in this manual and on tags and decals affixed to the unit are therefore not all inclusive If using a proce dure work method or operatin
12. on or near the generator as FIRE or EXPLOSION may result Keep the area surrounding the generator clean and free from debris Gaseous fluids such as natural gas and liquid propane LP gas are extremely EXPLOSIVE Install the fuel supply system according to applicable fuel gas codes Before placing the home standby electric system into service fuel system lines must be properly purged and leak tested according to applicable code Inspect the fuel system periodically for leaks No leakage can be permitted Mobile Link 7 Section 2 General Information 2 1 Introduction With this remote monitoring system the status of the generator can be checked from anywhere that the owner has access to an Internet connection from a PC or while traveling with any smart device The unit is mounted on the outside of the generator and communi cates with the generator s controller via a serial port It provides infor mation about the generator When the generator is registered with www StandbyStatus com the owner can log into this website to check on the current status of the generator at any time It will also notify the owner of any change in operating status The owner will be contacted if alarms or warnings occur When a change in the genera tor s status occurs an e mail or text message is sent The delivery method and frequency of these alerts can be adjusted on the website 2 2 Applications This unit can be installed on all 2008 and later a
13. re 3 1 Figure 3 1 Generator Controllers Note There are different controller configurations for various model years 3 Turn the main breaker in the home s electrical panel into the OFF position 4 Remove the T1 fuse from the transfer switch 12 Mobile Link 5 Disconnect battery black cable Then the red cable See Fig ure 3 2 Figure 3 2 Removing Battery Cables 6 Remove the controller sheet metal cover and fasteners See Figure 3 3 Figure 3 3 Removing Controller Fascia 7 Attach and use the provided template to position the hole location Mounting hole location is critical for proper operation 1 of the Mobile Link unit antenna must be above the top of the generator roof when installation is completed Mobile Link 8 Inspect the area behind the external breaker box to make sure all wires are moved out of the way to prevent damage during drilling See Figure 3 4 Figure 3 4 Checking Wire Clearance 9 Using the template provided with these instructions make a 1 1 8 hole just behind the breaker box See Figure 3 5 Note 2013 and later models have a prepositioned dimple to mark the center of the hole Figure 3 5 Drilling Mounting Hole 14 Mobile Link 10 Route the six pin connector through the plastic fitting and one green gasket See Figure 3 6 Figure 3 6 Routing Harness Through Fitting 11 Insert the plastic fitting from the inside of the generator throug
14. rolled on Standby Sta tus website and enrolled number matches Mobile Directory Number MDN of the Mobile Link unit Middle LED off No power to Mobile Link unit Check the 5 Amp fuse located on the yellow harness wire Check that the harness is connect ed to battery properly Reseat connector in Mobile Link unit Middle LED flashing Poor connection Reseat connector at generator con troller and Mobile Link unit Replace cable Bottom LED off No cellular network connection Check cellular coverage in the area Mobile Link unit in Suspended mode Contact Customer Service for assistance at 1 855 GEN VIEW Bottom LED flashing Server connection pending Network connection established Awaiting server response Server may be down Wait for situation to resolve itself NOTE cellular coverage may be in termittent Verify cellular coverage is good in the area by trying to make a phone call from a mobile phone near the Mobile Link unit Mobile Link 23 Section 7 Notes 24 Mobile Link Mobile Link 25 Part No OK2289 Rev B 02 08 2013
15. tion Locate the open eight pin connector on the underside of the gener ator controller See Figure 3 14 Figure 3 14 Raising Controller 19 Install the harness eight pin connector into the controller s open socket Note The connector will only fit one way DO NOT force See Figure 3 15 Figure 3 15 Harness Installed to Controller ih Mobile Link 19 20 21 22 23 24 25 26 20 The power wires of the harness consist of a black negative wire and a fused yellow positive wire See Figure 3 16 Figure 3 16 Harness Power Wires Loosen and remove the nuts from both the positive and nega tive terminal screws on the battery cables Slide the wires over the terminal screws replace the nuts Reconnect the red battery cable and tighten securely Then install and tighten the black cable See Figure 3 17 Figure 3 17 Reconnect Battery Cables Dem NM Install the controller panel and sheet metal controller cover Install and tighten retaining fasteners Re install the generator controller fuse Place the generator into AUTO Replace the T1 fuse into the transfer switch Turn on the main breaker in the home s electrical panel Mobile Link 27 Flip the utility disconnect switch to simulate a power outage The generator should turn on Allow to run for approximately 30 sec onds then turn the utility switch back to restore utility service 28 Verify t
16. u rate and current at the time the manual was written However the manu facturer reserves the right to change alter or otherwise improve this product or manual at any time without prior notice READ THIS MANUAL THOROUGHLY The operator is responsible for proper and safe use of this equipment The manufacturer strongly recom mends that the operator read and thoroughly understand the instructions and contents of this owner s manual before attempting to use the equip ment If any portion of this publication is not understood contact the near est Authorized Service Dealer for starting operating and servicing procedures SAVE THESE INSTRUCTIONS The manufacturer suggests that this manual and the rules for safe operation be copied and posted near the unit s installation site Safety should be stressed to all operators and potential operators of this equipment SAFETY Throughout this manual and on tags and decals affixed to the unit DANGER WARNING CAUTION and NOTE blocks are used to alert personnel to special instructions about a particular operation function or service that may be hazardous if performed incorrectly or carelessly Observe them carefully Their definitions are as follows A DANGER INDICATES A HAZARDOUS SITUATION OR ACTION WHICH IF NOT AVOIDED WILL RESULT IN DEATH OR SERIOUS INJURY A WARNING Indicates a hazardous situation or action which if not avoided could result in death or serious injury Mobile Li
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