PIPE Utility User`s Manual v2.0 ED-99-0044-02
Contents
1. 0 11 23 2010 0 11 23 2010 0 0 11 23 2010 0 11 23 2010 0 0 Time Hexadecima Time Hexadecima Hexadecima Time Hexadecima Time Hexadecima Hexadecima TE was opum circuited for 24 seconds The tip was short circuited for 44 seconds The tip was short circuited for 8 seconds Intemal PIPE time changed The option settings in the PIPE were changed The read buffer in the PIPE was cleared Intemal PIPE time changed Intemal PIPE time changed Intemal PIPE time changed Intemal PIPE time changed Intemal PIPE time changed The read buffer in the PIPE was cleared Intemal PIPE time changed The read buffer in the PIPE was cleared Intemal PIPE time changed The read buffer in the PIPE was cleared Intemal PIPE time changed The read buffer in the PIPE was cleared Intemal PIPE time changed The read buffer in the PIPE was cleared The read buffer in the PIPE was cleared Intemal PIPE time changed The read buffer in the PIPE was cleared Intemal PIPE time changed The read buffer in the PIPE was cleared The read buffer in the PIPE was cleared Saving the PIPE Il s History Data to a text file You can save the PIPE Ils History Data to a text file for your records or for use by Technical Support File Information Save critical data to file Save Save all data to file Save To save the Critical Events shown in the upper History pane to a text f2. the PIPE Information Serial Number section s message field displays MgDae UTO Please insert a PIPE into the Battery Status Downloader If a PIPE is present PIPE Time Local in the Downloader the PIPE s information will be displayed Please insert a PIPE into the Downloader e If the Attendant is running the Active Port field will display Attendant is running Close the Attendant then click Detect Downloader to search again e If the port is still not opened use the Select COM Port drop down to select the COM Port the Downloader is using then click Open Port o If successful the Active Port field displays the Downloader type the Close Port button is enabled and the PIPE Information section s message field displays Please insert a PIPE into the Downloader if no PIPE is present OR the PIPE Information is displayed if a PIPE is present o Ifthe port still does not open please contact Technical Support PIPE Utility User s Manual 3 Viewing the PIPE s status 1 Place a PIPE or PIPE Il in the Downloader 2 The Utility displays the PIPE s information PIPE Information Serial Number 40DECF PIPE I Mfg Date UTC 4 20 2001 15 03 53 e For THE PIPE Battery Status Not Available Available PIPE Time Local 11 24 2010 13 17 33 Fesinderenet spor by tie venden clar PIPE Information Serial Number A10532 PIPE II L Mfg Date UTC 5 14 2010 13 17 46 For P
3. E PIPE are registered trademarks of TimeKeeping Systems Inc ED 99 0044 02 PIPE Utility User s Manual 9
4. GUARD1 plus PIPE Utility User s Manual Version 2 0 TimeKeeping Systems Incorporated 30700 Bainbridge Road e Solon Ohio 44139 Phone 216 595 0890 e Fax 216 595 0991 support guard1 com e www guard1 com 2010 TimeKeeping Systems Inc e GUARD1 PLUS and THE PIPE are registered trademarks of TimeKeeping Systems Inc PIPE Utility User s Manual Table of Contents PIPE Utility Overview How to tell which PIPE model you have Installing PIPE Utility Using PIPE Utility eec Opening PIPE Utility 4 5 ee Auten thie eth bent o et petes Viewing the PIPE s status dnte ren e ta n Ret rice Hee Viewing PIPE II History Data Setting PIPE II Reminders PIPE IIl Beeper Settings Troubleshooting PIPE Il How to Contact Technical Support PIPE Utility User s Manual i PIPE Utility Overview PIPE Utility allows you to view information about THE PIPE and PIPE Il It supports the following PIPE features Feature THE PIPE PIPE Il Display PIPE Serial Number Y Y Display PIPE Manufacturing Date UTC Display PIPE Battery Status Display PIPE Time Local View PIPE II History Data Save PIPE II History Data to a file Enable Disable Beeper Enable Disable Tour Reminder Beep xixixixi sis S SIS ISTIS ISIS TIS How to tell which PIPE model you have The PIPE serial number a 6 character code engraved on the PIPE s read tip will confirm the PIPE model o Ifthe
5. IPE Il i Battery Status 323 Volts PIPE Time Local 11 24 2010 13 18 35 5 amp 10 Min reminders not supported by this fimware 1 For PIPE Il if the battery status is red request a Return Merchandise Authorization RMA for the PIPE on the Web at www guard1 com or contact Technical Support via email or phone PIPE Utility User s Manual 4 Viewing PIPE II History Data PIPE II features an onboard Event Log that can be viewed with PIPE Utility To view PIPE II History Data On the Menu Bar click Get History Data 2 The History Data is displayed in the right hand window panes 1 e The upper pane displays the 24 most critical events that have occurred since the PIPE was last initialized e The lower pane displays the most recent 4096 events in chronological order with the most recent at the top 1 22 2010 16 00 37 05 18 2010 10 11 35 05 14 2010 13 19 34 05 18 2010 10 11 41 05 14 2010 13 19 38 11 24 2010 12 50 34 11 24 2010 12 51 24 05 14 2010 13 20 58 11 24 2010 12 44 34 05 18 2010 10 11 16 05 14 2010 13 21 04 Medea Impact Over Voltage Over Voltage Under Voltage Under Voltage Tip Shorted Tip Shorted Tip Shorted Tip Shorted Tip Shorted Tip Shorted The PIPE id a fih shock impact of 1 877 Volts The PIPE received high voltage of 8 813 Volts The PIPE received high voltage of 8 432 Volts The PIPE received low voltage of 8 480 Volts The PIPE received low voltage of 8 421 Volts The tip was sh
6. ile 1 Onthe Menu Bar click Get History Data 2 Underthe File Information section click Save beside the label Save critical data to file The Save As dialog appears Select the folder where you want to save the file Change the default file name if desired Click Save The file is saved in the folder you selected in Step 3 DL oor o O0 To save all History Events shown in the lower History pane this includes the top 24 Critical Events to a text file 1 Onthe Menu Bar click Get History Data 2 Underthe File Information section click Save beside the label Save all data to file The Save As dialog appears Select the folder where you want to save the file Change the default file name if desired Click Save The file is saved in the folder you selected in Step 3 DU 9X ue 09 PIPE Utility User s Manual 6 Setting PIPE Il Reminders You can set a Reminder that will cause the PIPE II to double beep to remind the user to make a tour Reminders are based on the PIPE clock time NOT the elapsed time since the last button scan and start at 12 00AM 00 00 For example o 15 Minute Reminder the reminder beep will occur every 15 minutes starting at 12 00AM o 1 Hour Reminder the reminder beep will occur every hour starting at 12 00AM o 4 Hour Reminder the reminder beep will occur every four hours starting at 12 00AM When triggered the Reminder beep will occur every minute until a button is scan
7. ill disable the Reminder beep The PIPE s Reminder setting will be restored when you return it to Beep Mode To turn the PIPE Il Beeper on In the Beeper Settings Settings Section click Beep Silent Mode Mode len PIPE Utility User s Manual 8 Troubleshooting PIPE Il The History and Critical Event Logs tell you how the PIPE II has been handled For an explanation of some of the various Event types and their causes refer to the table below All of these Events indicate handling outside the normal usage conditions of PIPE Il Event Type Possible Causes e Placing a metal object across the tip Tip Shorted e Submerging the PIPE Il in water Undervoltage e Connecting the PIPE Il to an external power source negative terminal e Connecting the PIPE Il to an external power Evervoltaga source positive terminal e Dropping the PIPE II deliberately with an undue amount of force Mechanical Volts p c i shock 1 2V 1 4V 8 foot drop 1 4V 1 8V 16 foot drop 1 8V 2 1V 24 foot drop How to Contact Technical Support Visit our Knowledge Base at www guard1 com support Via email at support guard1 com or eurosupport quard1 com in Europe Via phone at 216 595 0695 or 32 3 285 95 70 in Europe pumu MM MM 2010 TimeKeeping Systems Inc e GUARD1 PLUS and TH
8. ned or the Reminder is turned off using PIPE Utility NOTE If the PIPE Il is set to Silent Mode see next page the Reminders section will be disabled Setting the PIPE II to Silent Mode also disables the Reminder beep The PIPE s Reminder setting will be restored when you return it to Beep Mode To set the Reminder In the Reminder section Reminder select the desired interval in this example 30 Min then click Save NOTE if any Reminder options are disabled it means the PIPE s firmware version does not support them This will also be noted in the PIPE Information section s message field To disable the Reminder In the Reminder section select Reminder None then click Save C 3 Hours 4 Hours PIPE Utility User s Manual 7 PIPE Il Beeper Settings The PIPE II s Beeper can be turned off This is useful for late night tours or other situations where the beeper s noise may be disruptive or undesirable To view the current PIPE Il Beeper Settings Insert the PIPE Il In the Beeper Settings section the current beeper setting is indicated by the disabled button M Beeper Settings Silent Mode Beeper Settings Beep OFF Beep Mode Beep ON To turn the PIPE Il Beeper off In the Beeper Settings Beeper Settings section click Silent Mode B cep M g d e NOTE If the PIPE Il has a Reminder set setting the PIPE II to Silent Mode w
9. ort circuited for 44 seconds The tip was short circuited for 24 seconds The tip was short circuited for 12 seconds The tip was short circuited for 8 seconds The tip was short circuited for 6 seconds The tip was short circuited for 6 seconds 1203 1201 1200 1198 1198 1197 1196 1195 1194 1193 11 24 2010 12 51 24 11 24 2010 12 50 34 11 24 2010 12 44 34 11 24 2010 12 42 14 11 24 2010 11 02 34 11 24 2010 11 02 34 11 23 2010 15 59 45 11 23 2010 15 59 45 11 23 2010 14 58 52 11 23 2010 14 38 52 11 23 2010 13 59 45 11 23 2010 13 18 54 11 23 2010 12 48 41 11 23 2010 12 48 39 11 23 2010 12 46 08 11 23 2010 12 46 07 11 23 2010 12 45 59 11 23 2010 12 45 58 11 23 2010 12 44 23 11 23 2010 12 44 21 11 23 2010 12 44 21 11 23 2010 12 44 06 11 23 2010 12 44 05 11 23 2010 12 43 07 11 23 2010 12 43 05 11 23 2010 12 42 50 PIPE Utility User s Manual I Shorted Tip Shorted Tip Shorted Time Change Option Bits Changed Read Buffer Cleared Time Change Time Change Time Change Time Change Time Change Read Buffer Cleared Time Change Read Buffer Cleared Time Change Read Buffer Cleared Time Change Read Buffer Cleared Time Change Read Buffer Cleared Read Buffer Cleared Time Change Read Buffer Cleared Time Change Read Buffer Cleared Read Buffer Cleared 11 24 2010 7A0000790 0 11 23 2010 11 23 2010 11 23 2010 11 23 2010 11 23 2010 0 11 23 2010 0 11 23 2010
10. puter and browse to the CD drive Double click the setup exe file to start the installer 2 The installer checks to see whether Microsoft NET Framework 3 5 SP1 is installed on your system If it is not installed a Prerequisite window will appear Click Install to install NET Framework 3 5 then follow the prompts Click Next at the Welcome screen Click Yes at the License Agreement To start copying the files click Next Or Qr ee O9 After the installation is complete you must restart the computer before you can use PIPE Utility 7 Select Yes to restart the computer now or No to restart the computer later 8 Click Finish PIPE Utility User s Manual 2 Using PIPE Utility Opening PIPE Utility 1 Confirm that a Direct Downloader or USB Downloader is connected to the computer running PIPE Utility 2 If any of these programs are running on this workstation close them e Attendant e Attendant SE 3 Double click the PIPE Utility shortcut on the Desktop If the shortcut is not present click Start gt Programs or All Programs gt TimeKeeping Systems gt PIPE Utility 4 PIPE Utility will automatically detect and connect to the Downloader A Detect Downloader Get PIPE Info Get History Data successful connection is indicated by Downloader Information o The Active Port field displays the Select COM Por coms Downloader type o The Close Port button is enabled o If no PIPE is inserted in the Downloader
11. serial number begins with a number such as 4 5 6 or 7 its a PIPE For example 56A357 o Ifthe serial number begins with the letter A it s a PIPE II For example A15378 In some cases usually on older PIPEs the serial number is not visible due to wear and tear In this case follow the steps in How to view the PIPE s status below to determine the serial number o Note if the PIPE is non functional PIPE Utility may not be able to display any status information In this case the message Communication with the PIPE failed will be displayed in the PIPE Information section If this occurs contact Technical Support to request a Return Merchandise Authorization RMA for the PIPE PIPE Utility User s Manual 1 Installing PIPE Utility The workstation must meet the following minimum requirements e Supported Operating Systems Windows XP SP3 or later 32 bit only Windows Vista SP1 or later 32 or 64 bit Windows Server 2003 SP2 or later 32 bit only Windows 7 32 or 64 bit Windows Server 2008 SP2 or later 32 or 64 bit Windows Server 2008 R2 e Required GUARD1 PLus Program o GUARD1 PLUS version 2 60 or later Ox ON Oe Or LOO o Attendant SE version 4 20 or later e 1024 x 768 or higher screen resolution e A connected Direct Downloader or USB Downloader To install PIPE Utility 1 Place the PIPE Utility CD in the drive the installer should begin automatically fthe installer does not begin automatically open My Com
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