Manual for CYPRUS (V1.0) (ATOM Dual Core Model)
Contents
1. 43 Human Interface Devices 2 IDE ATA ATAPI controllers c Keyboards Mice and other pointing devices Monitors BB Network adapters EM Intel R 82574L Gigabit Network Connection Ports COM amp LPT SB Processors Sound video and game controllers 4 E 4 In Intel 82574L Gigabit Network Connection Properties you can check items such as MAC Address IP Address Link Status Intel R 825741 Gigabit Network Connection Properties EJE3 Power Management Boot Options Driver Details Resources General Link Speed i Advanced Hal Intel R 8 Gigabit Network Connection Device type Network adapters Manufacturer Intel Location PCI Slot 32 PCI bus 1 device 0 function 0 Device status This device is working properly If you are having problems with this device click Troubleshoot to start the troubleshooter Troubleshoot D evice usage Use this device enable v 5 To perform Network Test and Diagnostic under the table Link Speed Then click on Diagnostics Manual for CYPRUS V1 0 Atom Dual Core Page 12 Intel R 825741 Gigabit Network Connection Properties AR Power Management General B Link Speed and Duplex Settings intel Intel R PROSet Version 14 3 0 0 Link Status O Speed 100Mbps Half Duplex Speed and Duplex Auto Negotiation Identify Adapter Speed and Duplex Setting By default Intel ada2. i GND GND 6 ON OFF LCD_ON OFF CN3 Side USB Header Reset Inverter Adj and Power HDD LED Pin Name Signal Pin Name Signal 1 Hgh V5S IK 2 USBVCC B i CNI LVDS_BL_CTRL 4 DATA USB_P6 GND 1K 6 DATA USB_P6 12 Manual for CYPRUS V1 0 Atom Dual Core Page 29 PWR LED GND 8 GND GND___ 9 LED VCC V3 3S 330R 10 Reset RESET HDD LED HDLED 12 KEY pM CN4 Digital IO 8 bits Pin Pin GPIO GPIO O 1 GPIO 12 GPIO O 2 9 GPIO I3 GPIO O 3 Note Do not use Digital IO on GPIO IO GPIO O 0 and GPIO O 1when Cash Drawer port is being used CNS RJ11 Cash Drawer 4 Drawer Open Close Signal Digital Input DIO IO 6 GND TND CN7 and CN25 Stack up RJ45 for COM port Lower COM1 amp COM3 Upper COM2 amp COMA Se a Pin Name Signa Pin Name Signal coa 2 RX JX NSNA 2 JRX X JNSNB QC 3 TX X NSOUA 3 TX JX JNSOUTB 4 DIR X NDRA 4 DTR NDTRB OG COMES 5 GND GND 5 JH JNRBP 6 DSR NDSRHA 6 DSR X NDSRB GC 7 RIS NRISA 7 jRIS X I NRTSB CV 8 CIS INCTSA 8 CTS NCTSB 9 Note 1 COM2 is located on the upper side of CN7 Note 2 Applies to COM2 only JP14 to select 5V 12V or NDCDB Note 3 Applies to COM2 only JP13 and JP14 to select 5V 12V NRIB or GND CN9 RS422
3. 2 RX Receiedata 3 TX Transmitdata m Ready 5 GND SinalGrund 6 DSR DataSetReady 7 RTS Requesttosend e ers Oleartosend Manual for CYPRUS V1 0 Atom Dual Core Page 14 5 2 Using RJ45 to DB9 adapter with serial port COM port If you are using devices with DB9 Connector you can use RJ45 to DB9 adapter Please see picture below Picture HJ45 Male to DB9 Male adapter P N 30 326F Table Pin assignment for HJ45 Male to DB9 Male adapter P N 30 326F RJ45 Male DB 9 Male 1 3 i Epig tos 5 3 Power supplied by serial port COM port Al AL Pe EO EO bM EO By default COM Port 2 does not supply power It can be set to supply 5V or 12V power by modifying jumper setting on JP14 on the System Board Please see table below for JP14 jumper setting Power will be available on Pin 1 Warning If you set COM Port 2 with power remember to put a warning label on the I O Panel so that users will not plug in other devices to that port JP14 COM2 Power Select JP14 COM 2 JP14 COM 2 DCD PIN RI PIN 7 9 DCD 810 RI Note The setting only affects COM port on I O Panel It does not affect internal COM2 Port on the motherboard Manual for CYPRUS V1 0 Atom Dual Core Page 15 Section C Using Accessories Chapter 6 Using Customer Display Rear Display optional part number 46B RCRJ XXX Unless specified standard Rear Display Customer Display shipped from PioneerPOS is se
4. Chapter S Troubleshootins ACCESSONES iS ao SA i aub eta cede nn es 25 Section E System Board description iron d cie e tuu ze oi Ee a atatia a ea ta Soa VEI cU acl awed EU ERN CE AM dea VEI ai iau 26 Chapter 10 System Doar la VUE zice ce aaa est e sa darie Ro Saddi eed atico Pisa ete GIO TOS Seabra viables Podio ini IIb eri Led e adi dea 26 Chapter LT System Board jumper settings sees acte at dei a eb A tf ir POM 27 Chapter 12 System Board CONNECT nee i ib 29 Manual for CYPRUS V1 0 Atom Dual Core Page 3 Introduction PioneerPOS CYPRUS terminal is an AIO touch screen computer system that is perfect fit for space constrained applications such as restaurant hospitality information service medical and the likes PioneerPOS manufactures All in One touch screen systems with built in PC as well as touch monitor with different sizes About this guide This manual is intended to be use as a reference for field service as well as workshop repair It is prepared to our best to represent the current version of our production In our effort to continuously our product there may be changes that are not represented in this manual Please contact us directly if further assistance is required Please have the Serial Number and Part Number Ready before contacting our support line so they can assist you efficiently Manual for CYPRUS V1 0 Atom Dual Core Page 4 oystem Specification 15 LED backlit LCD 1024 x 768 optimal resolution
5. GND J GND p 7 GND GND 8 GND GND 9 POWER 5V VGA 10 GND GND o oo o 13 HSYNC VGA HSYNC 13 VSYNC VGA VSYNC 15 cdK VGA bek ____ o End of document Manual for CYPRUS V1 0 Atom Dual Core 15 14 13 12 11 Page 37
6. JP4 LED and CCFL Inverter Select JP9 COM 6 Power Select COM 6 Power Select 3 3V default DCD JP13 COM 2 RI Pin Select COM 2 RI Pin Select am Ring GND default EE JP14 COM 2 Power Select JP14 COM 2 DCD Pin Pin 1 COM 2 RI Pin Pin 5 5V 5V 12V 12V DCD default RI default Note The setting will not affect the I COM2 JF id A 9 JP17 Panel Type Selection for LVDS JP17 Boot Display Device wer Boot Display Device N A LCD i 07 CRT LCD CRT default JP17 Panel Type Setting WA Boot Resolution Select 2 8 1440 x900 1920 x 1080 CH7511 e o gt A 1280 x 1024 1024 x 768 default Bl 7 800 x 600 Manual for CYPRUS V1 0 Atom Dual Core Page 27 CN24 LVDS Source ENA o CHRONTEL 7511 Default CMOS Clear CMOS CMOSA EE de KB1 PSP for MSR PS 2 for MSR KBA PS 2 MSR plugged E a Hoo By pass PS 2 keyboard signal if MSR is not plugged FE 3 4 Default 1 Note Need short plug on pin 1 amp 2 and pin 3 amp 4 if MSR device is not connected Manual for CYPRUS V1 0 Atom Dual Core Page 28 Chapter 12 System Board Connectors The following listed the function on each connector on the mother board Side USB Header Reset Inverter Adj and Power HDD LED J4 J6 J4 S J6 ATX2x2R Acomector JLVDS3 LVDS Data Connector Cedar View single channel VGA port Internal connector VGA port CNI LVDS Backlight connector
7. Mounting Options Desktop Base power supply adapter built in V base Wall mount VESA mount Security Lock Bolted or Kensington MicroSaver Standard Silver Option Black Integrated Add ons Magnetic stripe or Barcode slot reader Fingerprint Biometric reader DigitalPersona Rear customer display or 10 LCD Barcode scanner omni directional Proximity RFID reader Privacy Filter Manual for CYPRUS V1 0 Atom Dual Core Page 5 Section A Getting started Chapter 1 Terminal overview communication ports and peripherals 1 1 Terminal overview es Ld Standard Base V Base Optional card reader HDD SDD Power adapter Manual for CYPRUS V1 0 Atom Dual Core Page 6 1 2 Communication ports Power Switch zu Ot NUN Or P Y PLE Power In USB 24V Power out USB 12V COM ports 4 USB 2 eSATA 1 dei Cash drawer VGA Manual for CYPRUS V1 0 Atom Dual Core Page 7 1 3 Optional peripherals Magnetic strip reader Biometric fingerprint reader Part number 4GB D21 Part number 49 FP URUAS U2 Second display monitor 10 inch 2D Imager Barcode scanner Part number 1H000002A1 Part number 4G B1 DS457DLU1 Driver s license parsing 4G B1 DS457SRU1 Short range Customer Display 2x20 VFD Line display Wall mounting Plate Part number 46B RCRJ XXX Part number IGB WALLOI XXX Emulation type call support for part number Image not available Manual for CYPRUS V1 0 Atom Dual Cor
8. Com2 C Com3 C Com4 C Com5 r Baud 4 9600bps C 19200bps Please Input Command Code Number E lt Please Input Scroll Data Max 40 Byte for ASCII gt gt Write to EEPROMIY END N Manual for CYPRUS V1 0 Atom Dual Core Page 16 J On the next field Please Input Scroll Data Max 40 Byte for ASCII you may leave the field blank or you can type any sentence you would like for the scroll data 4 When you are ready click Write to EEPROM Y 6 You may now verify the new emulation by viewing at the Rear Display Manual for CYPRUS V1 0 Atom Dual Core Page 17 Section D Solving problems Chapter 7 Before working on your system Before performing repairing replacement procedure please make sure that you read the safety information with each system or part Below are some information that is important to your safety and your system s safety Note Only authorized technician trained by PioneerPOS should repair this system Damage due to servicing not authorized by PioneerPOS is not covered by your warranty Do not try to repair at the component level such as Printed Circuit Board PCB LCD Panel Unit Inverter board or Power Supply unit because it may cause safety hazard Modification of PCB such as motherboard may void the warranty that came with the component and the system 7 1 Record keeping 1 Keep a paper to record of serial number part number o
9. Desktop Click Yes when you see a Warning Box with message Windows is running in safe mode You are now in Safe Mode Please uninstall VGA driver in by uninstalling VGA driver from Add Remove Programs or remove VGA driver from Device Manager g Restart the computer and re install VGA driver again If you could not see POST screen try to connect an external monitor to the VGA connector on I O Panel If you could see display from external monitor the problem could be caused by defective inverter board or LCD Please contact PioneerPOS Technical Support zero Software or POS application program stops responding Please contact your POS application or program technical support if they freeze up periodically and everything else are working You may use a keyboard and press lt ctrl gt lt alt gt lt delete gt to go to Windows Task Manager Click on Applications tab Select the program that is not responding Click End Task Please understand that when a program stops responding any work that has not been saved will may be lost when we end a program using task manager Manual for CYPRUS V1 0 Atom Dual Core Page 20 8 6 Operating system not responding solid Blue Screen with error message Problem description Operating system not responding to touch You may see a solid blue screen with error message sometimes 1 If the computer stops responding with finger touch double check if the problem is caused by t
10. that the volume is turned up and that the volume control is not set to mute 2 Built in speaker is optional Check the part number on the FCC label on your system to see if your system is configured with built in speaker 3 Try to re install sound driver Manual for CYPRUS V1 0 Atom Dual Core Page 24 Chapter 9 Troubleshooting Accessories 9 1 Magnetic Stripe Reader MSR issue Problem description Magnetic Stripe Reader MSR cannot read cards 1 Verify the issue by trying to swipe MSR with a different card Sometimes the issue may be caused by a defective card 2 Open notepad program and swipe the card in notepad program to test the card If you still could not read the card go to step 3 3 Apply keyboard patch visit below link to download keyboard patch http www pioneerpos com download kbdpatchxp zip 4 Remove MSR from the terminal and reconnect 9 2 Rear Display Customer Display issue Problem description No display on Rear Display Rear Display does not display correct message 1 Unplug power from Rear Display and re connect power again Check if there is any display on the Rear Display 2 Make sure that the RJ45 COM port serial port connector coming out of Rear Display unit is fully inserted to the correct COM Port 3 Make sure that the POS application software setting is set to use the correct com port 4 Double check to ensure no other software or utility is installed on the same com serial port
11. 485 for COM3 eno 2 mx MN 4 CIO a me o SoSo CN10 MIC and Line out pin header A f REND 5 LINE R LINE2 L R MIC JD MIC2 JD RETURN 8 KEY JD SEND KEY Es LINE L LINE2 L L 10 LINE JD LINE2 JD RETURN COMS Internal COM 5 RS 232 Level Manual for CYPRUS V1 0 Atom Dual Core Page 50 5 TX NSOUTE CIS NCTSE 7 DTR JNDTRE 8 RI X NREE 9 GND X jGND 10 KEY NC COM Internal COM 6 TTL Level E 5 TX COM6 SOUT CTS X COM6CTS 7 DTR COM6DTR 8 RI COMG R 9 GND GND X 10 j KEy INC CPUFANI CPU FAN Header 3pin Bs Signal Name cpuram 1 GND Ground sid Bl H 9 V PWM Ground __ pulses FAN Tachometer I COM 2 Internal COM2 connector 3 RX INSINE 4 RTS NRTSE 5 TX NSOUTE CIS NCTSE 7 DTR NDTRE 8 RI NRHE 9 GND j GND 10 j KEy INC JA Power connector ee P Heg 10 J6 ATX 2X2 R A connector a TES JLPC1 Debug Header LPC ADI 6 AD2 LPC AD2 FRAME LPC_FRAME 8 ADO LPC_ADO Manual for CYPRUS V1 0 Atom Dual Core Page 31 9 KEY Empty CLK33M JLVDS2 LVDS Data Connector Chrontel output dual channel Bs Z O Z O 2 3 5 2 LM LN a Zz E E _ E E ACLK LVDS CLKL PR 20 B DATA2 LVDS_U2 NR 6 ACLK LVDS CLKLNR 21 B DATAI LVDS UL PR LVDS L2 P_ 22 B DATAI LVDS UL NR a P 1 E E a
12. CYPRUS V1 0 Atom Dual Core Page 34 PS2 PS 2 connector 6 INC MSCLK PW 1 DC in Connector 4 pin PW3 12V Power Connector E si V 125 PWS5 5V Power Connector PW6 5V Power Connector PWS SATA 1 SATA Connector L 6 RXP Receive diff data positive SPKI Speaker Output header L Signal Name E SPK L di SPK L Manual for CYPRUS V1 0 Atom Dual Core Page 35 SPK2 Speaker Output header R signal Name SPK_R SW 1 Power switch header avi TS1 Touch Screen connector USB_ESATA1 USB eSATA connector SB Pin Name Signal Pin Name Signal P1 GND VI9 LAN UL VCC VSDUAL _ P2 TX MDDOP U2 DATA USB PS P3 TX MDION U3 DATA USB P3 P4 GND MDP U4 GND GND PS J RX MDIN P6 TD3 MDRP P7 TD MDDON VGA Internal connector Pin Name Signal Pin Name Signal 1 Red VGA RED 2 GND GND 3 Green VGA GREEN 4 GND GND 5 Ble VGA BLUE 6 DETECT T_VGAL 7 HSYNC VGA HSYNC 8 _ GND GND 9 VSYNC VGA VSYNC 10 GND GND Manual for CYPRUS V1 0 Atom Dual Core Page 36 VGA2 VGA Port Pin Name Signal Pin Name Signal Hi Red VOARED 2 Green VGA GREEN 3 Bue VGA BLUE 4 INC J NC V 5 GND GND 6
13. ProductLin e Ethernet Controllers amp ProductProduct Intel C2 AE 82574 Gigabit Ethernet Controller 8 11 COM port serial port issue Problem description COM port serial port device not responding 1 Check the connection of the device Make sure the device is connected to the appropriate port 2 Check if the particular port is currently being used by other program printer 3 Test the COM port with generic printer under Windows 4 Under Device Manager make sure there is no IRQ address conflict General Port Settings Driver Resources Communications Port COMT Device type Ports COM amp LPT Manufacturer Standard port types Location Unknown Device status This device is working properly If you are having problems with this device click Troubleshooter to start the troubleshooter Troubleshooter Device usage Use this device enable e Manual for CYPRUS V1 0 Atom Dual Core Page 23 8 15 LTP port issue Problem description LTP port device not responding 1 Check the connection of the device 2 Make sure that the device is connected to the appropriate port d Check if the particular port is being used by other program make sure that no two printers are using the same port 8 16 Built in speaker issue Problem description No sound from built in speaker i Adjust the Windows volume control by clicking the speaker icon in the lower right corner of your screen Be sure
14. User Manual CYPRUS Atom Dual Core model ve PioneerPos we can really do it For further assistance contact us Tel 909 468 9757 option 2 Web www pioneerpos com Email support 2pioneerpos com Drivers http www pioneerposftp com Manual for CYPRUS V1 0 Atom Dual Core Page 1 Important Note This manual is ONLY intended for Cyprus system with Part Number below GOXXXXXXXXXX Disclaimer Information in this document is subject to change without notice PioneerPOS shall not be liable for technical or editorial errors in this document This manual contains proprietary information which is protected by copyright No parts of this document may be photocopied reproduced or translated to another language without prior written consent of Pioneer POS Solutions Inc Trademarks used in this manual PioneerPOS and PioneerPOS Logo are trademarks of Pioneer POS Solutions Inc Microsoft Windows Windows are trademarks of Microsoft Corporation O 2015 PioneerPOS Solutions Inc All rights reserved Target Audience This Manual is written for technically qualified personnel It is not intended for general audiences Warranty Exclusions The warranty will NOT apply to damages caused by Unauthorized modification or abuse Improper or inadequate maintenance by customer Conventions The following conventions are used in this manual Warning A WARNING message indicates a potential for personal injury or
15. a WN LVDS_L LVDS LO P_ 26 GND GND O 27 VDD VCCIVDS 15 B_DATA3 LVDS_U3 PR 4 30 GND J GND JLVDS3 LVDS Data Connector Cedar View single channel GND J GND X 16 B_DATA3 N A 2 GND GND X I7 BCIK NA 3 A DATA3 LVDS TX3 DP 18 B CLK NA 4 ADATA3 LVDS TX3 DN 19 B DATA2 N A 5 ACIK LVDS CLK DP 20 BDATA2 N A 6 ACLK LVDSCLK DN 21 BDATAI NA 7 A DATA LVDS TX2 DP 22 BDATAI NA 8 ADATA2 LVDS TX2 DN 23 B DATAO N A 9 ADATAI LVDS TXIL DP 24 B DATAO NA 10 ADATAI LVDS TXIDN 25 GND GND 11 ADATAO LVDS TXO DP 26 GND GND 12 A DATAO LVDS TXO DN 27 VDD VCCIVDS 13 GND GND 28 VDD VCCIVD5 14 GND GND 29 VDD VCCIVD5 15 B DATA3 NA 30 GND X GND Note Must check this pin is GND or VDD before plug and older version LVDS cable 8 JA DATA2 LVDS_L B DATAO LVDS UO P R 9 JA i R JSP1 SPI Header Signal Name Signal Name 1 VCC3 GND 5 SPLMSO 6 SPLMOSI 7 HOLD 8 Key O Manual for CYPRUS V1 0 Atom Dual Core Page 32 KB1 Internal PS 2 interface KET CLOCK IN KCLK IN 2 CLOCKOUT KCLK OUT Note 3 DATA IN KDAT IN DATA OUT KDAT OUT Note V5DUAL Note Need short plug on pin 1 amp 2 and pin 3 amp 4 if MSR device 1s not c
16. death Caution A CAUTION message indicates potential damage to hardware or loss of data Note A NOTE contains additional important information to help you in servicing the system Manual for CYPRUS V1 0 Atom Dual Core Page 2 Table of Contents Tablero COME Suri tunul tu alta lamai aaa tut la aula at t aul fai luluta lata lata ital 3 MrOdUCHON TERT lacune out ala iarta TT MP 4 ADOuUL IIS QUITO ec e 4 System Specifica ON u c ioo eo ce ace ama aa SU eee aan Eau ace ia a aa ec aaa cata acela ac e Tae Ee Dara alea ai daulta EE so ER Repo ea aaa 5 SECUON A Gening Startle ss IDE aaa dead D Um tt 6 Chapter 1 Terminal overview communication ports and peripheralS occcoocccnccnncnnnonanonnnnnncnnnnnnocnnonaronnnnanononnnaoos 6 Chapter 2 Setting tip eri Da lise arse imettas es crystal ast ast aline oale daia ta bitii alai ri maia aa Gina aiu te ii b taia eri 9 Section B Using Touchscreen Termih l co eot i n 11 Chapter 3 Touch screen calibration if needed ceee eee eee essere ns 11 Galeni A Inl Um E EU UU 12 Chapter 5 serial port RS232 COM DOTES cde ao estat cr stas A uud aeu A ue eot op cr et ied pie 14 Section C USMO Accessories eet Pe 16 Chapter 6 Using Customer Display Rear Display s ooo ree tudo s nr ep nei e Ere e ade 16 Section D SOIVING PODIAS RETO 18 Chapter 7 Before Working on your System ita 18 Chapter 8 Common POD MS 19
17. e Page 8 Chapter 2 Setting up Terminal 2 1 Standard base model 1 Lift up base back cover 2 Route cables of peripherals 3 Till monitor head backward through opening 4 Push down IO cover to access 5 Route cables to the front and IO ports connects them to respective terminal ports And close lid when done 6 Toggle power switch to turn on Manual for CYPRUS V1 0 Atom Dual Core Page 9 2 2 V base model 1 Sit terminal on a flat surface 2 Tilt monitor head backward 3 Push down IO cover to access IO ports 4 Connect power to IO port 5 Organize cables using cable 6 Toggle power switch to turn on Connect other cables as needed tube included in the package terminal Manual for CYPRUS V1 0 Atom Dual Core Page 10 Section B Using Touchscreen Terminal Chapter 3 Touch screen calibration if needed NOTE Following instructions are only applicable to RESISTIVE type touch panel PCAT projective capacitive type touch panel will NOT require calibration in either Windows 7 or Windows 8 1 operating environment Atom DualCore model does not support Windows 8 1 based operating environment 3 1 Calibration on Windows 7 or POS Ready 7 Cyprus s Touch Screen can be operated with finger or soft stylus If you have re installed the driver software you need to open TouchkKit to re calibrate the touch screen 1 Go to Start gt All Programs eGalaxTouch gt Configure Utility 2 Click on Too
18. e to avoid electrostatic discharge SS 7 6 Handling cables and connectors When you need to disconnect cables at COM Port LAN port LTP port VGA port Power Connector or connectors on MSR do not pull the cable itself Please remove the connector from the socket carefully If they have a locking tab LAN port COM Port press and hold the plastic locking tab while removing the connector When removing the connector on motherboard look for the location of Pin1 Make sure that you put the connector back with the same way before removing it to avoid short circuit You make take a picture of the original connectors with a digital camera before removing it from the System Board T Handing components When handling CPU memory or hard drive do not touch the connection surface Hold the component by its edge and do not hold the contact part Manual for CYPRUS V1 0 Atom Dual Core Page 18 Chapter 8 Common Problems 8 1 No power Problem description System could not turn on no POST screen System Power Indicator LED is off no sound from Fan or Hard Drive 1 Make sure that the power cord coming out from the system is plugged in to the power source electrical outlet By pass power strips or power extension or UPS Uninterrupted Power Supply to verify that the system turns on Verify that the electrical outlet is working by connecting it to equipment such as a radio 2 Check if the LED light on Power Supply Unit is on If it is n
19. f units and any changes you made 2 If you see an error message write down the exact message on a piece of paper 3 If you have a digital camera take a picture of the error message on the system Some issues may be intermittent 4 Use a digital camera to take a picture before disassembling the system or removing parts You will be able to see how the cables are routed Record the existing jumper setting and connector settings on your system 7 2 Protecting your own safety Unplug power from AC power source if you need to disassemble the system 1 2 Protect your own safety with insulating glove 3 Warning To prevent electric shock DO NOT open up Power Supply Unit CRT Monitor Unit 7 3 Protecting your data 1 Make sure that you have backed up important data You may also create a backup image of your system 2 You may back up important data on a USB Memory Drive 3 If you have important system settings such as password make sure you keep your password in a safe place 7 4 Removing power source Remove power source before you try to remove any parts 1 2 Turn off the system and unplug the power from the wall 3 Remove any attached device with power connected to them such as LTP Printer USB Hubs 7 5 Electrostatic discharge ESD Caution Electrostatic discharge ESD could permanently damage the electronic components in your system Always ground yourself with a wrist grounding strap Periodically touch an unpainted metal surfac
20. ls when you need to calibrate E eGalaxTouch USB Controller Edge Compensation Hardware About General Setting Tools Display Installed Touchscreen Controllers USB USB Controller Monitor Mapping 5 Perform 4 point calibration when you see the calibration screen Use a touch screen stylus pen or your finger to touch each point for about 1 2 seconds until you hear a beep sound Note Linearization is not needed for regular use BS eGalaxTouch USB Controller Edge Compensation Hardware About General Setting Tools Display Linearization Curve Do4 points alignment to match display Clear linearization parameter and do 4 points Clear and frate alignment P Do 9 points linearization for better touchscreen Linearization linearity Do draw test to verify the touch accuracy Draw Test OK Cancel Manual for CYPRUS V1 0 Atom Dual Core Page 11 Chapter 4 Network 4 1 Wired network Standard Cyprus comes with on board Intel Network controller For regular network usage you just need to plug in the network cable and it should work In case you need to check your network setting you can follow the instruction below 1 Start gt Control Panel System 2 Under Hardware Tab select Device Manager 3 Expand Network adapters selection DER Fie Action View Help He HEP m d Computer See Disk drives z Display adapters
21. m Dual Core Page 21 8 7 Touch panel Touch position is not accurate Problem description Touch position is not accurate Note Only applicable to Resistive type panel For PCAP capacitive contact PioneerPOS CustomerONE team If touch position is not accurate then try launch Touckit utility to re calibrate by following the steps below 1 Go to Start gt All Programs gt eGalaxTouch Configure Utility 2 Click on Tools when you need to calibrate E eGalaxTouch USB Controller Edge Compensation Hardware About General Setting Tools Display Installed Touchscreen Controllers USB USB Controller Monitor Add Mapping Cancel 9 Perform 4 point calibration when you see the calibration screen Use a touch screen stylus pen or your finger to touch each point for about 1 2 seconds until you hear a beep sound Note Linearization is not needed for regular use E eGalaxTouch USB Controller Edge Compensation Hardware About General Setting Tools Display Linearization Curve Do 4 points alignment to match display Clear linearization parameter and do 4 points alianment Do3 points linearization for better touchscreen Linearization linearity Do draw test to verify the touch accuracy Draw Test OK Cancel Manual for CYPRUS V1 0 Atom Dual Core Page 22 8 8 Touch Panel Touch panel not responding to finger touch Problem description The cursor on Wind
22. onnected LANI RJ45 for Ethernet Speed LED Activity ACTIVE LANI ACTLED LED Signal Pin Name Signal 7 LPT_STB4 2 PDO LPTPDO LPTPDI 4 PD2 LPT_PD2 6 PD4 LPT_PD4 E LPT PDS LPT PD6 Ds Js pps pres EN NN RN PES i BUSY LPT_BUSY LPT_PE AFD LPT_AFD LEN pe pe SLIN LPT_SLIN E OND GND E E a Ke T moe quM T w a 23 GND GND 25 GND j GND 11 13 15 17 19 21 23 25 Manual for CYPRUS V1 0 Atom Dual Core Page 53 MPCIEI Mini PCI E connector Pin Signal Name Pin Signal Name WAKE NO OY NO NO mma a a pa poa I NCO INC 000 0 0 0 0 0 NCO INC INC INC anical Key GND W_DISABLE PERST PERRO 3 3 Vaux PERnO GND 15V SMB CLK SMB DATA GND POWERUSBI 12 V USB port Signal POWERUSB2 24 V USB port META BEM 6 TO 18 Name Signal Pin Name Signal RE 6 7 CES y UI Z Z OO ZZZ OO Di Z o 5 Mec GND YI UI Go Go Go mm NO 4 4 4 4 4 1 5V GND 3 3VAUX ajaja elo 21 22 25 24 25 26 27 8 29 I 3 3 34 5 36 7 38 9 0 4 2 43 4 45 6 47 8 49 50 51 22 Pin Signal GND V 125 V 125 12V GND GND Pin 1 2 3 4 5 7 DATA USB Pl DATA USB Pl 4 24V 1 V24S 24V_2 V24S 24V GND GND Pin 1 2 3 Name P VCC USB V5 DUAL 5 24V GND GND E 7 E Manual for
23. ot on double check the connection of power chord to the Power Supply Unit Supply Unit Power m N nAi ape 3 Check if you have the right power adapter Power adapter part number are STLH PSFSP150 or STLH PSFSP120 4 Make sure that the power connector is plugged in to the power port on I O panel Unplug and re connect the power connector as required 5 A defective hard drive my cause the system to not able to boot Please refer to Hard Drive Issue 8 2 Invalid System Disk message Problem description While the system is booting you receive the following error message Invaid System disk Replace the disk and then press any key 1 2 3 4 Double check the Boot Device Priority under Boot Option in BIOS setup utility Double check if connectors on hard drive are connected properly The system may be infected with a boot sector virus Run a virus check on the hard drive You may also check if hard drive is detected by pressing F11 when the system is booting up Make sure that the main hard drive is shown in Select Boot Device screen If hard drive is detected please try reinstalling or re imaging O S to the hard drive Manual for CYPRUS V1 0 Atom Dual Core Page 19 8 3 System keeps restarting Problem description System keeps restarting by itself 1 8 4 If the system keeps booting to windows and keep restarting by itself please check if you have a virus on the system You may re
24. ouch panel issue Try to plug in a USB mouse or keyboard to see if you get the system to work If you verify that itis Touch Panel issue Refer to the section Touch Panel Touch Panel not responding to finger touch 2 Use a digital camera or pen to record any error message Then press and hold the power switch for at least 5 seconds This will shut down the system Please understand that when a program stops responding any work that has not been saved will may be lost when we shut down the system 3 Restart the computer again 4 A bad sector on hard drive may cause system to freeze or Blue Screen if you are using Windows Try to use Windows Check Disk to check if your system has a bad sector To further diagnose the issue you may install hard drive s utilities depending on the brand of the hard drive in the system For example if you are using Western Digital hard drive you may use Data Lifeguard Tools available at Western Digital Support Website Note PioneerPOS uses Western Digital brand WD Blue series for HDD on Cyprus series product For problem on SSD contact PioneerPOS Tech Support for troubleshooting process Western Digital Western Digital Data Lifeguard Tools for Windows Dos Link htto support wd com product download asp groupid 606 amp lang en Please contact PioneerPOS CustomerONE team 909 468 9757 option 2 or support pioneerpos com for replacement of hard drive if required Manual for CYPRUS V1 0 Ato
25. ows is not activated by finger touch Note Only applicable to Resistive type panel For PCAP contact PioneerPOS tech support 1 Try to use a keyboard mouse to test if the system has lockup problem system stops responding If you are able to use keyboard mouse to move the cursor go to step 2 If you are not able to use mouse keyboard to activate cursor the system may have lockup problem Restart the computer again 2 Be sure that Touch adapter is detected in touch utility If touch adapter not detected press Add on the Touchkit utility screen to add touch adapter 3 Re install Touchkit utility driver TouchKit utility driver can be downloaded from PioneerPOS com 8 9 Touch panel Cursor always stay on the edge of the screen Problem description The touch active area on one side of the screen is pressed 1 Check for any dirt dust accumulation on the side of the screen otherwise re adjust the touch screen panel 2 Make sure the active are around the touch panel is not pressed touched by other objects 8 10 Network Network disconnects intermittently Problem description Network intermittently disconnected LAN is not working after system recovers from standby state 1 The network chipset is Intel 82574L You may go to Intel website to search for latest driver or go to the following links to download and reinstall latest driver http downloadcenter intel com SearchResult aspx lang eng amp ProductFamily Ethernet Components amp
26. place another hard drive Then you may check for viruses on the original hard drive If the system keep restarting before it is able to load Operating System please check if power supply unit is working If you have another spare power supply unit please test the system with a spare power supply unit System is on but there is no display on LCD monitor Problem description You can hear system boots to OS successfully You could hear beeps when you touch the touch screen panel The System Power Indicator LED is on However the LCD has no display Please shut down the system and restart the system again If you could see POST Screen the problem may be caused by improper setting in Display Driver Follow the following steps to get into Window s safe mode to uninstall display driver a You could switch off the system manually by pressing the on off button b After that turn on the system again Start tapping the F8 key repeatealy Note Sometimes computer may display a keyboard error message if you begin tapping the F8 key too early To resolve this issue please restart the system and try again C You will see a screen with Windows Advanced Option Menu with dark background after the boot up Screen d Please select Safe Mode option by using the up down key e Then select Microsoft Window XP Professional or your installed Windows operating system if you are given a choice Login to Administrator or any user to get on to
27. pters are set to automatically detect and negotiate speed and duplex settings If the adapter fails to connect you can set the speed and duplex settings to match those of the link partner Copyright legal disclaimers and support information 4 2 Wireless network 4 2 1 For system installed with Intel MiniPCI MiniPCI E wireless card 1 Go to Start gt Program gt Intel PROset Wireless 2 Click on Intel PROset Wireless to setup wireless utility E Intel PROSet Wireless WiFi Connection Utility File Tools Advanced Profiles Help intel WiFi networks found Select one and click Connect WiFi Networks 2 link allla This network has security enabled e A run To manage profiles of previously connected WiFi networks click the Profiles button Pl S a ee zx Hardware a switch Help Manual for CYPRUS V1 0 Atom Dual Core Page 13 Chapter 5 Serial port RS232 COM ports 5 1 Serial port location and pin assignment Cyprus comes with four RS232 Serial port on I O Panel The serial ports are using 8 Pin RJ45 connector Picture Serial Port RS232 location highlighted in RED rectangular box Power Switch i se 4 m Id o A m um T TI nu m om der Tt mM USB 24V Power In Power out USB 12V COM ports 4 y 2 eSATA 1 DS gt Cash drawer VGA Table Pin Assignment for RS232 Serial Port TTM 1234587 Serial Port Signal Data Carrier detect 2 R j 3 E 4 5 7
28. t to AEDEX protocol by default 6 1 Protocol emulation supported Pioneer POS rear display customer display supports a few different protocols The supported protocols are e General AEDEX UTC standard UTC Enhanced Epson CD7220 CD5220 II PD3000 6 2 Reprogram rear display protocol emulation Please obtain the utility to reprogram Rear Display Protocol by contacting PioneerPOS Technical Support If you need to re program the rear display firmware you may connect the display to COM1 COM2 COM3 COM4 or COM5 After that run the PPOSx EXE x stands for version number for example PPOSA exe utility Please follow the steps below when after PPOS program is loaded 1 Enter the Com port that is connected to your rear display You can choose COM1 COM2 COMS COM4 or COMBS Eros Command 0 Genera Comman d 1 JAEDEX C 2 UTC standard Command 3 UTC enhanced Command 4 ESC Command for EPSON 5 CD7220 C 6 PD3000 C SEU je Comi C Com2 C Com3 C Com4 C Comb Tajm 9600bps C 19200bps Please Input Command_Code Number 2 Please input Command code number for the protocol that you wish to change to at the text filed after the line Please Input Command Code Number lolx rt y Comman d 0 Genera Comman d 1 JAEDEX Command 2 UTC standard Command 3 UTC enhanced Command 4 ESC_ Command for EPSON 5 CD7220 Command 6 PD3000 C Digo o c Comi C
29. thus creating conflict 4 Refer to Chapter 8 Using Customer Display Rear Display if you need to change the type of emulation on the Customer Display Rear Display unit 9 3 Bar Code Reader issue Problem Description Barcode reader not working 1 Make sure that keyboard terminator is connector to PS 2 connector located on I O panel Manual for CYPRUS V1 0 Atom Dual Core Page 25 Section E System Board description Chapter 10 System board layout JILVOS2 AVDS3 Pa ODIMM 1 SODIMM O E CPUFAN1 BATI Ts1 JP13 2 JP 14 E 6 MIT B oocee 00050 oo a o 6 ver Jo ot Swi A E deve Kil velo olo o me a LANI ps2 cms USB cN cN25 6 PWI POWERUSB1 ESATAL COM2 POWERUSB2 Manual for CYPRUS V1 0 Atom Dual Core Page 26 Chapter 11 System Board jumper settings WARNING This section is written for TECHNICALLY QUALIFIED PERSONNEL ONLY Modifying jumper setting to other than manufacturer default setting may result in damages of device Damages due to customer modification will VOID factory warranty on motherboard and CYPRUS terminal PioneerPOS will not be responsible for loss and damages on Cyprus terminal and any other devices due to user modification Call 909 468 9757 option 2 or email support pioneerpos com for help Factory default setting is indicated with marking default JP3 LVDS LCD Power Select LVDS Power JPR 3 3V default F a
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