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iDCS Keyset User Guide

1. Call Record If you have a call record button assigned to your phone you may press it at any time to record the conversation in progress If you have a display keyset you will also have the soft key options to pause and time the message 76 SHORTCUTS Calling Calling a station that is busy or does not answer you can press to immediately send the call to the called parties mailbox Call Divert to Voicemail While receiving an incoming ringing call dial 3k to immediately send the caller to your personal voicemail box This will override the call forward no answer set ting Direct Messaging 4 DSS To make it easy to leave messages for others in your office without hav ing to dial their extension number first keyset users may simply dial plus a mailbox extension number and leave a message directly If you dial a busy exten sion press to connect directly with the mailbox Self Memo Reminder Pressing will leave a message in your own mailbox This is useful to remind yourself of things to do now or in the future Messages can be sent with future delivery so you can have the system call you when items become due INTERACTIVE DISPLAYS Display keyset users have the added advantage of using the soft keys and displays to play save delete reply call forward rewind pause fast forward change the volume get message information or help Viewing Mailbox Contents If you have new messages in addi
2. See Personal Services OU B ow N Return to Main Menu GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions First time users should read this section as a tutorial You should start with the following steps Access your Subscriber Services Menu You already know how to do this From the Subscriber Services Menu e Record a Primary No Answer Personal Greeting Dial 5 1 e Record a Mailbox Greeting Dial 5 7 Change your access code Password Dial 7 1 Record your name Dial 7 2 Enter your directory name Dial 7 3 After you have completed the steps above your Subscriber Services are set up and ready to use LISTEN TO YOUR MESSAGES If there are new messages in your mailbox your VMMSG key will be lit Call the Samsung Voicemail by pressing this key and when prompted enter your pass word You will then be at the Subscriber Services Menu Select 1 to listen to new messages or 3 to listen to saved messages Note After you enter your password if Autoplay of New Messages is enabled and you have new messages the Samsung Voicemail will begin to play them auto matically A subscriber can control this feature From the Subscriber Services Menu 6 5 toggles Autoplay of New Messages ON OFF SUBSCRIBER SERVICES MENU The following is a list of all the options available in the Subscriber Main Menu
3. 48 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL k NOTES 1 When the character you want appears on the same dial pad key as the previ ous character press UP to move the cursor one space to the right 2 Other symbols are available for DIAL To cancel an individual alarm and reminder message Press TRANSFER and then dial 112 e Dial alarm number 1 2 or 3 Press the HOLD key Press the TRANSFER key PERSONAL SPEED DIAL NAMES Each personal speed dial number can have an 11 character name assigned to it This name is used to select the speed dial bin when you are dialing by directory Press TRANSFER and then dial 106 e Dial the speed dial bin number 00 49 Write your message using the procedure described in Alarm Reminder Mes sages Press the TRANSFER key to store the speed dial name Repeat for each speed dial bin if necessary STATION NAMES You can assign an 11 character name to your keyset This allows other display key set users to call you using the directory dial feature To program a station name Press TRANSFER and then dial 104 Enterthe 11 character name using the procedure described in Alarm Remind er Messages Press TRANSFER to store the name 49 MANAGING KEY ASSIGNMENTS You can view your key assignments and add extenders to some of your program mable keys for easy one touch operation of frequently used features e While on hook press TRANSFER and then
4. If someone else can help you please enter the extension number now Or to leave me a message press 1 Busy Greeting Played to a caller when you are already talking to someone on your extension or the telephone at your Designated Location This option is available only if the Administrator has assigned you the Busy Greeting feature Example Hi this is John Smith I m on another line right now If someone else can help you please enter the extension number now Or to leave a message press 1 Call Blocking Greeting Used while Call Blocking is enabled in your Access Manager or if your phone is forwarded ALL or DND This option is available only if the Administrator has assigned you the Call Blocking feature Example Hi this is John Smith Sorry missed your call but I m going to be out of the office for the next few hours If someone else can help you please enter the extension number now Or to leave me a message press 1 Night Greeting Used during the time period you are scheduled UNAVAILABLE usually after business hours during the evening and at night This option is available only if the Administrator has assigned you the Scheduling feature Example Hi this is John Smith I ve left the office for the evening If you would like to try someone else please enter the extension number now Or to leave me a message press 1 Call Screening Greeting Used while Call Screening is enabled and you
5. Press TRANSFER to store your selection Note When 911 is programmed 911 emergency dialing is allowed for a LOCKED OUTGOING station 38 ides LOCKED DUEB LOCKED m CALLS Hold Button LED Flashes Hold Button LED Solid Make outside calls YES NO ACCESS DENIED NO Receive outside calls YES YES NO Make intercom calls YES YES NO Receive intercom calls YES YES NO Make 911 calls YES YES NO MANUAL SIGNALLING Use this feature when you want to send a brief 500ms ring burst to another station regardless of the status of your phone on hook off hook handsfree DND or ringing To send a signal to another station Press the Manual Signalling MS key You may press the MS key repeatedly to send multiple signals to the desig nated station NOTE Your phone must have a Manual Signalling MS key with a station number extender assigned to it OFF HOOK VOICE ANNOUNCE Keysets may receive a voice announcement while on another call The calling sta tion must have an OHVA key When you are in DND you cannot receive OHVA calls The OHVA feature will work with intercom and transferred calls When you receive an OHVA and secure OHVA is ON you will hear the announcement in the handset receiver if you are using the handset If secure OHVA is OFF then you will hear the announcement on the speaker if you are talking on the handset If you are using the speakerphone the announcement will always be heard thro
6. it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing AUTOMATIC PARK WITH PAGE KEY 32 While in conversation press the PAGE button The call is automatically parked at your station Receive page tone and dial a desired page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked call Dial 10 plus the number that was announced If you have a PAGPK key press it and dial the number that was announced If you have a PARK key press it and dial the announced orbit number You will be connected to the parked call NOTES 1 If the call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing SETTING A MESSAGE INDICATION When you are calling another station and no one answers or you receive a busy signal you can leave a message indication Press the MESSAGE key or dial 43 and receive confirmation tone Hang up The MESSAGE key on the called station will light Standard tele phones receive special dial tone as a message indication or a
7. will hear No More Calls tone and must return to the other party by pressing the TRANSFER key or the RETURN soft key in the display 2 Intercom calls cannot be remote held HOLD RECALL If you leave a call on hold longer than the hold timer it will recall your station The button that the call appears on will have a slow flashing amber light When your phone rings lift the handset or press the ANS RLS key to answer the recall If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with anoth er extension Press the TRANSFER key you will receive transfer dial tone Your call is placed on transfer hold Dial the extension number Consult with the internal party Press TRANSFER to return to the outside party or hang up to transfer the call NOTE Repeatedly pressing the TRANSFER key will toggle between the outside party and internal extension If necessary you may disconnect either one of the parties by pressing the DROP button RETRIEVING CALLS HELD AT ANOTHER STATION When a line is on hold and it appears on your keyset press the line button with the red flashing light When a line is on hold and it does not appear on your keyset dial 12 plus the line number or the extension number of the station that placed the call on hold NOTE If the Hot Keypad featur
8. you can decide for which groups you will receive calls 40 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows customers using the AME feature to enable password protec tion This will prevent unauthorized users from listening to your messages being left The passcode is the same as your station passcode This feature only applies if there is an Samsung voicemail installed in the system and your keyset has a pro grammed AME key With the handset on hook press TRANSFER and then dial 110 Dial 101 to turn on AME PASSCODE or 100 to turn it off Press TRANSFER to store your selection AUTO CAMP ON This option allows intercom calls to be automatically camped on if possible when a busy station is called e With the handset on hook press TRANSFER and then dial 110 e Press 081 to turn CAMP ON on or 080 to turn it off Press TRANSFER to store your selection SELECT RING TONE Each keyset user can select any one of eight ring frequencies While on hook press TRANSFER and then dial 111 Dial 1 8 or press the UP and DOWN keys to hear each tone When you hear the tone that you prefer press TRANSFER to save it NOTE Specific lines or stations may be programmed to ring with a different tone than what you have selected for your keyset CHANGE YOUR PASSCODE From the factory your station passcode is 1234 You can change your station pass code whenever you desire While on hook press TRANSFER and then
9. 1 LISTENING TO NEW MESSAGES 11 GROUP NEW MESSAGES RECORD AND SEND A MESSAGE 3 LISTENING TO OLD MESSAGES 33 GROUP OLD MESSAGES 4 ACCESS MANAGER 5 PERSONAL GREETINGS 6 MAILBOX ADMINISTRATION 8 PAUSE RESUME 63 0 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT PERSONAL SERVICES H o E LISTENING TO OLD OR NEW MESSAGES 55 77 64 Play replay the message you just heard Play the previous message Save the message you just heard and listen to the next message Delete the message you just heard and listen to the next message Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system Return the call directly to the telephone number that left the message This will work for internal and external callers but Caller ID service is need ed to use this feature on an outside call Deliver a fax copy This will allow you to receive attached faxmail document s Faxmail docu ments can be delivered to any fax machine of your choice as long as out calling is authorized You can also have faxmail messages automatically delivered to the fax machine of your choice Forward the message and saves a copy The subscriber can be selected by dialing their mailbox number nnn using the directory service or you may also add comments and leave it as a memo to yourself The Send and Copy Service option 6 allows a user to send copies of
10. Assign and or Edit Blocking Greeting Assign and or Edit Night Greeting Assign and or Edit Screened Greeting Edit Only Personal Greetings Edit Only Mailbox Greeting Pause Resume Menu Prompting Play Menu Options Cancel Return to Subscriber Menu Mailbox Administration e pe be 1s e ed d Change Message Alert Change Pager Notification Review Deleted Messages Review Undelivered Messages Auto Play New Messages Auto Play Message Information Pause Resume Menu Prompting Record amp Send Broadcast Message Play Menu Options Cancel Return to Subscriber Menu Personal Services e e um Pause Resume Subscriber Menu Review Workload Edit Stored Telephone Numbers Change Weekly Schedule Placea Direct Call Personal Administration Pause Resume Menu Prompting Record a Reminder Play Menu Options Cancel Return to Subscriber Menu Play Menu Exit Options Subscriber Menu B Change Password Record Name Enter Diretory Name Extended Prompting Pause Resume Menu Prompting Play Menu Options Cancel Return to Services Menu 61 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the voicemail access number or press the key assigned to ring the voicemail VMMSG e Enter your
11. Display Keys tcc wie ace mes creta 45 Directory JE NMR sacs cio alta nacido litio oi i rael ad 45 all bo acuit tacitam eem tote E 46 Dial by NaMe RE 46 Call Progress DISBIBUS iunsduuuascicsudsais tesis igual Ninnu 46 Display Ntiimber DIG ausschalten ci roce 47 Call D ration el eee enna ere rate ee nent rte en decidi aad cba EL cs 47 AVO TIMET 2 asiocu uet eda aiia ess D ra atr reni OD RU EO RERO E 47 TGS TUM CCID Dis cioe eee terree rer reser 47 Viewing Message Indicabltis i sks ae ici oa itat anite click deat no t 48 Alarm Remibder Messages suscita cicer dpa uc 48 49 Personal Speed Dial NaMO Swisssissisicssssssseissssceedsissssnsseiasssistsassenisconsteascdussausdaitensansscsesid 49 Station NAMES sutor ite tete t EUER n p ep re Pt ER IER 49 Managing Key ASSIQEIBIES uates ciet tates rta tct accedet aate dde 50 LORS aN ennaa decies rata enema dra ceci eie a iei 50 ABOUT THIS BOOK Your iDCS keyset is the most visible part of your telephone system No matter what model keyset you are using telephone calls are handled the same way The 28D and 18D keysets have additional conveniences that are not available to 8D keyset users These are noted throughout this guide Please take the time to study this guide and to become familiar with the operation of your keyset Keep this guide handy You may need to look up instructions for infrequently used features Learning to use your keyset correctly will make everyday telephone communica tions a
12. Greeting Option feature Example Hi this is John Smith Please leave me a message will call you as soon as can Note This greeting will only play if none of the 5 personal greetings has played to the caller A common usage for this Greeting is when another Subscriber is talking with a caller and uses the VT key on their phone to trans fer the caller directly to your Mailbox MAILBOX ADMINISTRATION The Mailbox Administration menu is used to turn on and off your pager notifica tion message alert options and other message control features 1 70 Message Alert When this function is activated the Samsung Voicemail will call any outside or inside telephone number after each message is left in your voice mailbox To hear your message at the remote location when the Samsung Voicemail calls you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your pass word and you will now be logged in Setting Up Message Alert E From the Subscriber Services Menu press 6 for Mailbox Administration Wi Press 1 for Message Alert BI There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages only Press 4 to set the destination phone number Pager Notification When this function is activated the Samsung Voic
13. Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing CALL PROCESSING m HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key at other keysets it will flash red at those keysets To take the caller off hold press that key and the green flashing light will go steady green again Resume the conversation NOTE While on a call pressing a line key route key or flashing CALL button will automatically put your first call on hold and connect you to the new call See Automatic Hold under Customizing Your Keyset EXCLUSIVE HOLD To place an outside call on hold at your phone so that other users cannot get it Press the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets To retrieve the call press the flashing green line button or press the HOLD button a third time NOTE Intercom calls will always be placed on exclusive hold REMOTE HOLD When you wish to place a call on hold at another station Press TRANSFER and a dial the station number or press the appropriate DSS key Press the HOLD key This will place the call on system hold on an available CALL button or Line Key at the remote station and return you to dial tone NOTES 1 If the destination station does not have any free CALL buttons or line keys you
14. a pen m DS A A e A aA lt E 0o E o no o i i w mo mM 2s o A w m m N I N w N m w oo w w m DS A o T w w m a o Un w a w X w 0o w o A o jm i N n A ES FS a A o A M FS oo A o wu o od B ul no wo n Un BR ul o 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features iDCS 14B STRIP 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features KEYSET DAUGHTER MODULES 28 AND 18 BUTTON KEYSETS ONLY iDCS 28D and 18D button keysets can have one of three different types of daugh ter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module iDCS KDB DIGITAL LINE INTERFACE FKDBD inor supporten on os 71001 If your keyset is connected to a Digital Line Interface DLI port that supports 2B D operation your installing company can determine this you may install a daugh ter module that provides a Digital Line Interface DLI port for connection of a dig ital station device such as a keyset or 64 button module iDCS KDB SINGLE LINE INTERFACE FKDBS inor supporten on os 71001 If
15. a recall to your keyset SPEAKERPHONE All iDCS keysets are speaker phones Pressing the ANS RLS key will answer or release a call on the speakerphone Switching from the handset to the speaker phone is easy Press the SPEAKER key and hang up the handset VOLUME CONTROLS The iDCS keysets use the UP and DOWN keys to adjust the ringer volume while the keyset is ringing the speaker volume while the speakerphone is in use and the handset volume while you are listening These three levels will be stored in mem ory until changed If background music is turned on at your keyset the volume keys will also control the level of music The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume keys There are 16 levels for each volume setting The volume of off hook ring is controlled by a user programmable setting TERMINAL STATUS INDICATOR The terminal status indicator light is positioned on the top right corner of the key set above the display The terminal status indicator is a tri colored red green and amber light that provides greater visibility of your keysets status than the indi vidual key LEDs The terminal status indicator provides the following indications Busy Off Hook Steady Red Intercom Ring Flashing Red Outside Call Ring Flashing Green Recall Ring Flashing Amber Message Waiting Flashing Red Do Not Disturb Fast Flash Red at 1 Second Intervals
16. announce can only be accomplished when an AOM is attached to your phone 2 If the MUTE key on the AOM is lit you must press the AOM s SPK key to answer the OHVA call OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK key Pressing this key will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking OHVA REJECT Your keyset can be programmed with an OHVA Reject REJECT key Pressing this key while receiving an OHVA call will disconnect the voice announcing party and return you to your original call IN GROUP OUT OF GROUP If your keyset is assigned to a station ring group you can remove your keyset from the group and then put it back in While you are out of the group you can receive calls to your extension number but not calls to the group number If you have an IN OUT key with the group number assigned Press the IN OUT key It will light red when your keyset is in the group Press the IN OUT key again to exit the group and turn the light off Repeat as necessary If you do not have an IN OUT key Dial the IN OUT access code number then the group number then 0 to exit the group or 1 to enter the group NOTE If the Hot Keypad feature has been turned off you must first lift the hand set or press SPEAKER key The IN OUT key can include an extender to indicate the specific group that this key will affect This means that if you are in multiple groups
17. answer to voice mail After ringing your station the caller will be connected to your voice mail and hear your personal greeting before leaving a message During this time you will be monitoring the connection between the caller and your voice mail box At this time you will only be monitoring the call you can not talk to the other party until you answer You may pick up the call at any time or ignore it To activate this feature press the AME button The associated indicator will be lit steady Press again to turn off If this key is pressed while a station is ringing during forward no answer the feature will be turned on for the current call only While the caller is leaving a message or ringing you may Wi Press to immediately put the caller in your voice mailbox and monitor it Wi Press X to immediately disconnect your station The caller continues to leave a message normally Wi Pickup the handset and monitor privately E Press ANS RLS to answer the call using the handset or speaker 75 AME Password If your keyset has AME PASSWORD MMC 110 set to YES you must enter your station password to listen to messages being left This will prevent unauthorized people from listening to messages being left for you If the password option is turned on while a message is being left press the flash ing AME indicator and enter your station password not your Samsung Voicemail password You will then hear the message being left
18. authorized you can group your reminders as Commitments Follow Ups or Tasks for bet ter organization The system will flag each reminder as Active or Pending pending means scheduled for future delivery 2 Stored Numbers Allows you to enter up to 9 stored phone numbers The first five of these are used in the Find Me feature but any of them 1 9 can be easily dialed using only one digit followed by the pound key to be used by many other features from within your subscriber space ie Follow Me Message Alert Pager Alert and Direct Call 3 Schedule Availability Allows you to enter a weekly availability schedule for use with Night Personal Greeting and the Auto Night Intercept feature Follow the spoken directions to enter the days of the week and times you are generally available to talk to your callers All other times you will be considered unavailable 5 Place a Direct Call Allows you to place a direct call out of the Samsung Voicemail from any where You may either dial the number or dial a single digit 1 5 that corre sponds to a stored number See Personal Services 2 Stored Numbers This feature must be authorized by the System Administrator and can be limited or opened to internal local and long distance calls 7 Personal Administration This area is used during the initial set up of your Subscriber Settings see next section 73 PERSONAL ADMINISTRATION SETTINGS This menu allows you to make
19. breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to determine the correct code THINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone system The keys with paper designation strips are programmable keys This means they can be pro grammed for a specific function on your keyset and that same button can be something different on another keyset See the system manager to get your most frequently used features assigned to your programmable keys When changes are made be sure that your programmable keys are relabeled properly Lines from the telephone company are C O lines Calls on these lines are referred to as outside calls Your system can have individual C O line keys or lines may be assigned to groups When they are in a group you access a line by dialing an access code or pressing a route button For example dial 9 or press a LOCAL key to get a local outside line If Least Cost Routing is used pressing the LCR key will automatically select a preprogrammed C O line according to what digits are dialed Each line in the system is numbered beginni
20. changes to basic setup settings that are rarely changed Use these when you initially set up your personal Subscriber settings You probably will not need to change them after that 1 74 Setting your Password Wi From the Subscriber Services Menu press 7 1 Wi The current password will be played and you will have the chance to change it Recording your Name Use this option to record your name Your recorded name is played in several different situations It is important to record your name for proper operation of the Samsung Voicemail system Wi From the Subscriber Services Menu press 7 2 BI The current name will be played and you will have the chance to change it Note It is possible that if you do not record your name and or enter your Directory Name described below you will not be included in the Dial by Name Directory Entering your Directory Name Use this option to enter your Directory Name Your Directory Name is used by callers to find you if they do not know your extension number Wi From the Subscriber Services Menu press 7 3 Wi The current Directory Name will be played as a string of digits that are equal to your name spelled out on your telephone keypad Follow the instructions to enter a new name You will be prompted to enter your last name and then your first name This must be done in order for the directory feature to work correctly Note It is possible that if you do not record yo
21. go on Automatic Hold 21 CONFERENCE CALLS You may conference up to five parties you and four others in any combination of outside lines and internal stations in any order While engaged in a conversation press the CONF key and receive conference tone Make another call either intercom or outside press the CONF key and receive conference tone Make another call or press the CONF key to join all parties e Repeat the last step until all parties are added NOTE When attempting to add another party to the conference and you are not able to reach the desired person hang up Simply press the CONF key again to return to your previous conversation To drop a party from your conference call Press CONF and dial the extension or line number that is to be dropped Press CONF again to reestablish the conference NOTE To leave the conference hang up Control is passed to the next internal sta tion If there are no internal stations and you wish to leave outside lines connect ed together in a trunk to trunk conference press the CONF key plus the CALL but ton that the call appears on or follow the instructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference CONFERENCE SPLITTING If you are the controlling party of a conference and your keyset has the Auto Hold feature turned on See Customizing Your Keyset and all o
22. hold and connect you to the next call This fea ture can be turned on or off at your keyset e With the handset on hook press TRANSFER and then dial 110 Dial 001 to turn Automatic Hold on or 000 to turn it off Press TRANSFER to store your selection NOTE Intercom calls can be automatically put on hold by pressing TRANSFER HEADSET OPERATION Keyset users can switch between headset mode and handset mode When using headset mode press the ANS RLS key to answer and release calls e With the handset on hook press TRANSFER and then dial 110 Dial 021 to use the headset or 020 to use the handset Press TRANSFER to store your selection 42 Your keyset may be equipped with a Headset mode key If it is so equipped press ing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out HOT KEYPAD On your phone system your keyset s keypad can be made live or hot so that it is not necessary to lift the handset or press the SPEAKER key before you begin dial ing Calls can be made and features activated by simply dialing the C O line num ber trunk group access code intercom number or feature access code To activate this feature e With the handset on hook press TRANSFER and then dial 110 Dial 031 to turn the Hot Keypad on or 030 t
23. lit message lamp if the phone is equipped with one and they are connected to an BMWSLI card or a 16MWSLI card on the system NOTES 1 Astation can have up to five message indications 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing CANCELING MESSAGES To cancel a message indication that you left at another station dial 42 plus the extension number of the station at which you left a message To cancel all message indications left at your keyset dial 42 plus your extension Your MESSAGE light will go out NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing RETURNING MESSAGES Press the MESSAGE key or dial 43 The first station that left a message will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received 33 Your MESSAGE light will turn off when all messages have been returned NOTES 1 Display keyset users can view message indications and return them in any order See Viewing Message Indications under Display Features If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing If a message has been left at your keyset by a keyset in Auto Answer you must manually cancel the mess
24. personal password when prompted the default password is 0000 Outside Callers Subscribers calling from Cell Phones or outside of the office environment Dial the phone number that will be answered by the voicemail The main greeting will answer At the main greeting dial 4 plus your Subscriber or mailbox number Subscriber and Mailbox numbers will usually match your extension number e Enter your personal password when prompted the default password is 0000 Access your Subscriber Services or Mailbox from a Station other than your Own or checking a mailbox associated with a different station Press the VMMSG key or dial the voicemail group number You will be prompted to enter a password Press k This will take you to the Main Auto Attendant Menu Press plus the Subscriber number of your choice You will be prompted to enter you password At this point the inside and outside callers follow the same instructions You will hear a message stating the number of messages left in your mailbox You will then hear the Subscriber Services Menu with the following options 1 Listen to New Messages See Listening to your Message Record and Send Message See Sending Messages Review Saved Messages See Listening to your Message Access Manager See Access Manager Personal Greetings See Personal Greetings Mailbox Administration See Mailbox Administration Personal Services
25. soft keys will be in upper case letters DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number Display keyset users can view the name of the called or calling station before an swering Each outside line can have an 11 character directory name Incoming calls can be easily identified and answered with different greetings Outside and internal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allows you to answer calls directed to you differently than calls directed to your group 45 CALL LOG This system can log both incoming and outgoing calls placed from or to your tele phone You must have a LOG button programmed on your keyset and assigned a review list Each IN and OUT list can be up to 50 numbers maximum They are assigned in blocks of 10 each To view your incoming and outbound call logs e Press the LOG key Press either the IN or OUT key View the first IN OUT telephone number At this point you may select one of the three options related to this number or use the UP DOWN keys to scroll through your list of calls Press the CLEAR key to erase this number from the list Press the NND key repeatedly to view the Name Number or Date associated with this call Press the DIAL key to call this number This options are the same for the incoming or outgoing call logs DIAL BY NAME Each station or speed dial n
26. the with be sent as tones MEMO REDIALING When you are calling directory information you can store the number you are given using the SAVE feature There is no need for pencil and paper While you are talking on an outside call press SAVE Dialthe telephone number as it is dictated to you on the key pad Press SAVE to store the number To dial the number press the SNR button It will select the same line and dial the stored number If necessary you can select a different line and then press the SNR button 30 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition Lift the handset Press the PAGE key or dial 55 e Dialthe desired zone number 0 1 2 3 or 4 After the attention tone make your announcement NOTE If you have a dedicated page zone key it is not necessary to press PAGE and dial a zone number MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers Lift the handset e Press the PAGE key or dial 55 Dialthe desired zone number 5 6 7 or 8 OR Dial 9 to page all external zones After the attention tone make your announcement NOTE If you have a dedicated page zone key it is not necessary to press PAGE and dial a zone number ALL PAGE To page all designated keysets in internal zone 0 and external page zones at the same time Lift the handset e Press the PAGE key or dia
27. the boss DIVERT GROUP LISTENING When you are engaged on a call and you are using the handset you may want other people to hear the distant party s voice over the speaker Press the LISTEN key to turn on the speaker The microphone is not in use so the distant party does not hear other parties present in your office e Press LISTEN again to turn the speaker off and resume private conversation Repeat if necessary NOTE Depending on speaker volume and the acoustics of your office it may be advisable to turn the group listening feature off before hanging up This will elim inate a momentary squeal ACCOUNT CODES When equipped with optional equipment your system will allow calls to be charged to a specific account During any outside C O call press the account ACC key Enterthe 3 digit account code bin number when prompted OR If your key has an extender of 000 enter the account code maximum 12 char acters including k and and press ACC000 again OR If your key has an extender other than 000 001 999 account code contained in that bin will automatically be entered for your LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away You can unlock it when you return Your default station passcode is 1234 e While on hook press TRANSFER and then dial 100 Dial your four digit station passcode Dial 1 to locking outgoing 2 for locked all calls or O to unlock
28. up to three join the conversation Press the PRB key the PRB key will light steady red Inform the other party that he she may now join the conversation After the other party or parties has joined the conversation and you wish to return privacy to the line so that no one else can join the conversation press the PRB key a second time the PRB key LED will be off To Join a Non Private Conversation When someone has informed you that you can join a conversation Press the C O line key that he she has indicated OR e Dial the C O line number that he she has indicated 26 DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system wide speed dial list of numbers 500 999 or from your personal list of numbers 00 49 You system may be set for 950 system wide numbers If so the system speed dial access codes are 050 999 and the station speed dial codes are 000 049 e With the handset on hook press the MEMORY key or dial 16 e Dialthe desired speed dial number Thetelephone number is automatically dialed for you NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing PROGRAMMING PERSONAL SPEED DIAL NUMBERS You can program frequently dialed telephone numbers in a personal speed dial list A station may be assigned up to fifty numbers 00 49 See your system admin istrator to determine the amount
29. 0 seconds If you have set a callback your CBK key will light 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before dialing BUSY STATION CAMP ON When you call another station and receive a busy signal but you do not want to wait for a callback MANUAL CAMP ON Press the CAMP key or dial 45 The called station will receive off hook ring tone repeated every few seconds and its first available CALL button will flash green to indicate your call is wait ing e Wait for the called party to answer The called station must release its first call or place it on hold before answer ing your camp on NOTES 1 If you receive No More Calls tone that station has no available key to accept your call Hang up or leave a message 2 Ifthe Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before dialing AUTO CAMP ON When you want to automatically camp on to a busy station without pressing the camp on button every time you call a busy station you can set your phone for auto camp on e With the handset on hook press TRANSFER and then dial 110 Dial 081 to turn on auto camp on or 080 to turn it off Press TRANSFER to store your selection CALLING YOUR SYSTEM OPERATOR Dial 0 to call your system operator or group of operators If you want to call a specific operator dial that person s extension number NOTE If the
30. AN iDCS 14 BUTTON KEY STRIP Place the keyset face down on a flat surface Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips Remove the ribbon cable knockout from the bottom of the keyset Clip the 14 button strip to the side of the keyset Plug one end of the ribbon cable into the keyset and the other end into the 14 button strip Place the support bracket over the ribbon cable and secure with the six screws provided Reattach the base pedestal 7 REMOVE KNOCKOUTS CONNECT RIBBON CABLE ADDING A KEYSET DAUGHTERBOARD MODULE Place the keyset face down on a flat surface Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips Remove the two knockouts from the bottom of the keyset Plug in the daughter module and secure with the two screws provided I SECURING SCREWS E Em i i REMOVE i i KNOCKOUTS i ff I T 2 i i I
31. BERS CODE NAME TELEPHONE NUMBER 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 80 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 81 NOTES FEATURES AND SPECIFICATIONS LINE GROUPS 9 Local LCR 800 801 802 STATION GROUPS 501 502 503 504 PAGING ZONES DIAL 55 PLUS FOONAOHRWNMHHRO All External Zones All External Zones and Internal Zone 0 PROGRAMMED MESSAGES 01 In A Meeting 02 Out On a Call 03 Out To Lunch 04 Leave A Message 05 Page Me 06 Out Of Town 07 In Tomorrow 08 Return Afternoon 09 On Vacation 10 Gone Home Programmed Messages 16 20 not available on the OfficeServ 7100 01 09 FEATURE ACCESS CODES 10 xxx Pick Up A Parked Call 12 xxx Pick Up A Held Call 13 Door Lock Release 16 xxx Speed Dialing 17 Save And Redial Number 18 New Call Recall 19 Last Number Redial 400 Cancel Do Not Disturb 401 Set Do Not Disturb 42 XXX Cancel Message You Left 43 Return Message 44 Callback 45 Busy Station
32. Camp On 46 Conference 47 Account Code 48 xx Cancel Programmed MSG 49 Send Flash To C 0 or PBX 56 Meet Me Answer 600 Cancel All Call Forward 601 xxx Set Forward All Calls 602 xxx Set Forward Busy 603 xxx Set Forward No Answer 604 xxx Set Fwd Busy No Answer 605 xxx Set Forward on DND 606 xxx Set Forward Follow Me 65 Xxx Pick Up Ringing Extension 66 xx Pick Up Group 67 Universal Answer Authorization Code www samsung com bcs
33. FEATURE ACCESS CODES This user guide is written based on the default access code for using system fea tures If the system numbering plan has been changed some of the access codes may not be correct Your installing company can inform you of the correct codes SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom Dial Tone A steady tone that indicates you can begin dialing DIAL TONE CONTINUOUS Ringback Tone Indicates the station you dialed is ringing RINGBACK TONE 1000 ms ON 3000 ms OFF CONTINUOUS Busy Tone Indicates the station you dialed is busy BUSY TONE 500 ms ON 500 ms OFF CONTINUOUS DND No More Calls Tone Fast busy tone indicates the station you dialed is in the Do Not Disturb mode or cannot receive any more calls DND NO MORE CALLS TONE 250 ms ON 250 ms OFF FOR TEN SECONDS Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 FORTHREE SECONDS iDC
34. N 205 JOHN is talking on line 701 701 05 25 OHVA from 201 TMSG REJECT GIVE THE CALL TMSG 01 SEND Dial 03 or press twice ASK THEM TO HOLD TMSG 03 SEND Z Wait for reply 701 05 55 CONF PAGE MUTE CALLER ID WHAT IS CALLER ID Caller ID is the name given to the telephone company provided feature that de livers the telephone number and sometimes the name of the person calling your phone There are two types of Caller ID the first delivers the calling party s tele phone number only and the second sometimes referred to as Deluxe Caller ID delivers both the calling party s telephone number and name as listed in the tele phone directory The phone system can handle both types of Caller ID in fact in the case of num ber only delivery the system can be programmed to insert a name for a specific telephone number However even though you are paying to receive Caller ID information there are some circumstances that mean you will not receive this in formation The six most common reasons are listed below along with the display information that the system will provide PRIVATE The caller does not wish his her name or number to be re vealed to you This type of call can be stopped at the tele phone company by dialing an access code on your outside lines This will redirect these PRIVATE calls to an announce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block th
35. OfficeServ iDCS Keyset User Guide iDCS KEYSET USER GUIDE for OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series January 2009 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Copyright 2006 2009 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material TABLE OF CONTENTS ABOUT IHIS BOOK accitis 1 THINGS YOU SHOULD KNOW 2 10 ASSEMBLING YOUR KEYSET 11 ADDING AN iDCS 14B KEY STRIP snn 12 ADDING A KEYSET DAUGHTERBOARD MODULE nius unciis Das 13 OUTSIDE CALLS Making an Outside Call assess ai mene aod decida Co Up dati te 14 Answering an Outside AN acaso ci tatto ecco 14 Universal NSS cic tcc tt ps ta oda adc c aS LA Rd 14 Recall Flash aaodo cease saa cask dba cua ir
36. RE soft key to place the first call on hold Dialthe trunk number You may now answer the call by pressing the ANS key OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring 2 Ifyou inquire about an outgoing call you will receive a call no longer avail able display REVIEWING PAST CALLER ID CALLS This feature allows you to review CID information for calls sent to your keyset This list can contain 10 50 calls in a last in first out basis The list includes calls that you answered and calls that rang your keyset but that you did not answer missed calls When reviewing this list you can press one button to dial the person back The system must be using LCR to dial the stored number To access the CID infor mation stored in your REVIEW list Press the REVIEW key OR Press the CID key and then press the REVIEW soft key Ifyou have entries in your review list the most recent call will be shown first 56 You can now CLEAR this entry OR Use NND to view more information about this call OR Press DIAL to call this person back OR Press SCROLL and then press STORE to save this number in a personal speed dial bin NOTES 1 Each keyset defaults with ten review bins Please see your system administra t
37. REJECT a caller after listening to the caller s record name This option is available only if the Administrator has assigned you the Call Screening feature Example Hi this is John Smith I m sorry but am not available to speak with you at this time If someone else can help you please enter the extension number now Or to leave me a message press 1 69 6 Edit Personal Greetings You may also edit record each one of the greetings 1 9 at any time Select a greeting number to edit and follow the instructions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recorded and return to the previous menu record the greeting again or exit without saving the greeting Note If you record only the greeting assigned to the No Answer Call Coverage Condition then that greeting will play to callers for all Call Coverage Conditions No Answer Busy Blocked Night and Rejected Caller In this case the salutation part of the greeting should be very general Edit Mailbox Greeting Used whenever a caller reaches your mailbox or if you have not recorded any of the Call Coverage greetings The way a caller is transferred to your mailbox greeting directly is by another subscriber transferring the caller to your mail box using the VT Voicemail Transfer key This option is available only if the Administrator has assigned you the Mailbox
38. S 28D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each TERMINAL STATUS INDICATOR Used to provide your keyset status SAMSUNG SOFT KEYS Used to activate features via the display iDCS 28D Scroll Call 1 Call 2 Message OMNES NENNEN SCROLL KEY Used to scroll mo a through dis plays m CNN ON CON CNN rmm NN CNN CON CONNAN 1 Ju 3 ox 4 on 5 se 6 mo bk Oce _ Y Volume 4 HOLD ANS RLS SPEAKER For handsfree operation and ringing Memory Redial Transfer Speaker ANSWER RELEASE KEY MICROPHONE For handsfree operation HOLD KEY 20 PROGRAMMABLE KEYS WITH VOLUME CONTROL KEYS 8 PROGRAMMABLE KEYS WITH TRI TRI COLORED LIGHTS Used for CALL Used to set independent COLORED LIGHTS Used to call buttons intercom calls outside lines levels for handset speaker stations directly to indicate busy and many other system features background music ring and conditions of other stations for One page volumes Touch dialing and many other system features iDCS 18D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each TERMINAL STATUS INDICATOR Used to provide your keyset status SAMSUNG SOFT KEYS Used to activate features via the display iDCS 18D Scroll SCROLL KEY Call 1 Call 2 Message Used to scroll amm amem through dis plays ED NEED a a CONNNA 1 25 C3 ver 4 on C5 se J 6 sno
39. a DND key your TSI key will flash to indicate DND status ONE TIME DND If you are on a call and you do not wish to be interrupted while on that call you can press the DND key and place your station in Do Not Disturb When you hang up at the end of the call DND will be automatically canceled and your keyset will be able to receive new calls This feature requires a DND key MUTE You can mute the handset transmitter or the microphone during any conversa tion Press the MUTE key It will light red Toresume speaking press the MUTE button again The light turns off BACKGROUND MUSIC When a music source is supplied you may listen to music through the speaker in your keyset e While on hook press the HOLD button to hear music Press the HOLD button again to turn music off You can set the level of background music by using the VOLUME keys while listen ing to the music This does not affect the speakerphone level 35 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your PC Press the EP key for that station on your keyset and the call is automatically moved to your keyset The single line extension on your modem will be disconnected NOTE You must have an assigned EP key button on your regular keyset for the single line station APPOINTMENT REMINDER ALARM CLOCK This feature works like an alarm clock Use it to remind yoursel
40. a mes sage to multiple recipients easily A different introduction message may be left for each recipient Rewind the message 5 seconds Change playback volume of the recording Not available on OS 7100 There are two levels of volume during playback Dialing this code will tog gle between the two levels Pause or resume during message playback Fast forward the message 5 seconds 99 00 Lii xe Change playback speed of the recording Not available on OS 7100 There are two levels of speed during playback Dialing this code will toggle between the two speeds Play options Pressing this key will play all the menu options available to you from this point Hear the time and date and sender s information of the message you just heard Sender information is not available on outside calls Move to the next message This does not Save or Discard the current mes sage it is retained as new Scan Plays first 7 seconds of a message then skips to next message This is similar to the scan button on a radio It will allow you to find a specific mes sage quickly To stop scanning press 1 Cancel and return to previous menu 11 EJ GROUP NEW OR OLD MESSAGES Messages can be grouped as either Reminders press 3 or Messages from a spe cific sender press 9 Additionally you can press 4 and hear a summary of your mailbox contents Ooooogzsz Number of messages Number of reminders Number of urgent mes
41. ad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing STORING A CALLER ID NUMBER At any time during an incoming call that provides CID information you may save the CID number as a speed dial number in your personal speed dial list To store a Caller ID number in a personal speed dial bin Press the STORE key The system displays the speed dial bin in which the number was stored OR Press the CID key and then press the SCROLL key Press the STORE soft key The system displays the speed dial bin in which the number was stored NOTE Your telephone system must have LCR correctly programmed to redial the saved number If LCR is not being used on your system you will not be allowed to STORE CID numbers 55 INQUIRE CALLER ID PARK HOLD INFO If you are informed that an incoming call is on hold or has been parked for you you may view the Caller ID information before you retrieve the call This may influ ence how you choose to handle the call From an idle keyset Press the INQUIRE key OR Press the CID key and then the INQUIRE soft key Dial the trunk number You may now answer the call by pressing the ANS key OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE If you are on a call Press the INQUIRE key Your existing call will go on hold OR Press the CID key and then the INQUI
42. age after it has been returned PROGRAMMED MESSAGES When you will be away from your phone for any length of time you can leave a programmed station message Display stations calling you will see this message and be informed of your status or follow your instructions Dial 48 plus any of the message codes 01 20 listed on the back of this user guide To cancel any of these messages you might have selected dial 48 plus 00 Press TRANSFER to exit and store your selection NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key You can have multiple programmed message keys PMSG and each one can have a different message code 34 Press any programmed message PMSG button The message is set and the button will light red Press the button again to turn off Pressing another programmed message PMSG button will turn the previous one off and set a different programmed message CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset e While on hook press the DND key or dial 401 The DND key lights steady red to remind you of this mode Tocancel DND press the DND key again or dial 400 The DND light turns off You can make calls while in the DND mode NOTES 1 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key 2 If you place your keyset in DND mode and you do not have
43. assigned to your station e While on hook press TRANSFER and then dial 105 e Dial a speed dial number 00 49 Dialaline or line group access code Dialthe telephone number to be stored 24 digits maximum It can include k FLASH and PAUSE Press TRANSFER to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing 8D KEYSET DEFAULT PROGRAMMING KEYS LAYOUT 28D KEYSET P 18D KEYSET Y VOLUME A DEFAULT PROGRAMMING KEYS Wy LAYOUT UI 3 27 For the purposes of programming speed dial numbers the programmable keys are known as A B C D E and F and are defined below The A key is not used The B key inserts a flash The C key inserts a pause The D key is used for pulse to tone conversion If your system uses rotary or pulse dialing C O lines pressing D while entering a speed dial number caus es all subsequent digits to be sent as DTMF tones The E key is used to hide digits Display keyset users may want to hide some speed dial numbers so that they will not show in the display When you are en tering a telephone number press E All subsequent digits will be hidden Press E again to begin displaying digits The F key is used to enter a name See Personal Speed Dial Names under Display Features Usethe HOLD key to clear a speed dial
44. at ever the Forwarded To Subscriber has set up for their call conditions The Caller will hear Forwarding to Subscriber Name before actually being forwarded Call Screening If this is turned on the caller will be asked their name and the Samsung Voicemail will play this name to you before the transfer giving you an option to accept or reject the call Find Me Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator The stored tele phone number list can contain up to 9 preprogrammed telephone numbers The Find Me feature only use the first five Night Intercept This feature is dependent on your weekly availability schedule which is entered in Personal Services 3 if allowed by the Administrator When Night Intercept is active the Samsung Voicemail will first ring your extension 0 then play your primary No Answer greeting during the day when you are 67 available and will NOT ring your extension but simply play your Night greet ing during the night when you are not available Note This does NOT use the Day and Night schedules of the phone system It is solely controlled by the Subscriber s Availability Schedule Pause Resume Exit from Access Manager Play All Options Play Access Coverage 4 O0 o This feature is useful for finding out how you
45. current access settings are set It will also tell you what greetings will play under each of the call conditions you have setup PERSONAL GREETINGS The options available in this menu will be determined by your System Administrator and not all of them may be available to you In the simplest sys tems only a mailbox greeting will be available additional greetings may be acces sible in more complex systems Your Personal Greeting will be played every time someone dials your extension and you do not answer You may record up to 9 Personal Greetings and you may assign any one of them to be active There are several different Call Coverage conditions to which you may assign any of your 9 greetings The Call Coverage Conditions are No Answer Busy and Do Not Disturb or Forwarded All This will allow different greetings to play depending on the type of call forward that you have set or the condition of your telephone The Call Coverage conditions that you can assign specific greetings to are select ed by the following digits 1 Primary No Answer Greeting Used when in your office away from your desk or during the time period you are scheduled available If this is the only Personal Greeting you record it will play for all call coverage conditions This option is available only if the Administrator has assigned you the Basic Greeting feature 68 Example Hi this is John Smith l m sorry am not available to answer your call
46. dial 101 Dial your old passcode Dial a new passcode must be four characters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again Press TRANSFER to store the new passcode 41 SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom Calls under Intercom Calls for descriptions e While on hook press TRANSFER and then dial 103 Dial 0 for Ringing 1 for Auto Answer or 2 for Voice Announce Press TRANSFER to store your selection NOTE When your keyset is programmed for Auto Answer and you have Forward No Answer FNA turned on you must answer screened transfers by pressing the ANS RLS key before your FNA timer expires or the call will forward SET ANSWER MODE CO Your incoming CO calls can be set to follow the intercom answer mode e While on hook press TRANSFER and then dial 110 Dial 15 to access AUTO ANS CO Press the VOLUME UP or DOWN key to change status Press TRANSFER to store your selection NOTE When your keyset is programmed for Auto Answer and you have Forward No Answer FNA turned on you must answer screened transfers by pressing the ANS RLS key before your FNA timer expires or the call will forward AUTOMATIC HOLD While on an outside call pressing a line key route key or a flashing CALL button will automatically put your call on
47. dial 107 Usethe VOLUME keys to scroll through all of your programmable keys OR Press the programmable key to which you want to add the extender When you reach a key listed below dial the corresponding extender Press TRANSFER to store and exit programming Please refer to the Enhanced Display Programming Section provided by your installation company when requested for a complete list of descriptions and extenders for any keys you may have programmed on your keyset NOTE Confirm that the cursor is placed correctly before you enter the extender LCR WITH CLEAR When you are making an outside call using LCR and dial an incorrect digit you can press the CLEAR soft key to reenter the telephone number You do not need to redial 9 to reaccess LCR BACKSPACE WITH LCR If you misdial while using LCR you can delete digits shown in the display by press ing the BSPC soft key as many times as necessary 50 TEXT MESSAGING This feature allows two digital keyset users to respond to each other with prepro grammed text messages After receiving an Off Hook Voice Announcement or Station Camp On you may respond with a text message while continuing to talk and listen to your outside party The other station can view this message and take the appropriate action or respond back with another text message You must be permitted to use the Text Messaging feature See your System Administrator or Technician to be assigned this feature Th
48. dita or La quale 28 Manual Retry ATO ROOM nhc diia ici esac 29 Save Mambsr Wi Bed uia oit ici celtueqa cos eai si dpt plis 29 MINI Las ERR 29 Automatic Belial REEEV Lascsuadacasnt easiest uerfus 29 Puls to Tone ChangeOver assises odcuanctntetta ot disset edest neta 30 Mero Bede cc tit b a a clou dcus 30 PAGING AND MESSAGING Makinig at IRE Page actos ttc epit een aa soe tarte quic dia 31 Motangon EID Page sa i acs Rt ttr aac lati 31 BI PES cioianacudedonc caddie iiU p idedusi io cha dios at epa 31 IGG RIVE Page au anat cibo eA ane VR c TELS DELE EUER QD d ieu 32 Call PSrE dne cca Att chara ttn Gema ab cama Usa 32 Messages me ande OC uocis sn acd Gli colit tls acne 33 Ret rnlng MESSAGES ucctccriacsiacdcctrepck cia tta Loose ciat estne crant ar Cote a cab ad e bap degno 33 Programmed Messages asas dai tica usu aca du a i Lion dcs dot E oca 34 CONVENIENCE FEATURES Dey OL DIE LUT acacia nha det Sette etra buta CO Ta SAU Ina PIN PE sien 8 2 sic C RRREEEU LM UC RES Background Music Established Cal EIER DD aoo chs ci ta diro ion cilc a aho ada 36 Appointment Reminder Alskil CIOCK isis tana akan saa cendi 36 Door Phone CollS uiui sni in cn ad sisi uu s atta i 37 Executive Secretary Hotline seen 37 Execibi e DIN Glib uarie oet tsttcelrtets eost reset etus eel bote eh ete ovo 37 arou DPISEOEIE icis San oett tnt dictt eec t barato ite ebat docta eR cogn Account Codes Locking You A eySBE uu etusc
49. dset and you are automatically connected to the ringing call See Ring Preference under Customizing Your Keyset OR press the ANS RLS key to automatically answer on the speakerphone NOTE If a call is flashing at your keyset but not ringing you must press the flash ing button to answer UNIVERSAL ANSWER Outside lines may be programmed to ring a general alerting device To answer calls ringing this device dial 67 or press the UA key This device can operate in any one of the six different ring plans NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before dialing 14 RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button does not appear on your keyset the FLASH key may be pro grammed to recall dial tone SENDING A FLASH While on an outside call press the FLASH key to send a flash to the telephone company This is required for some custom calling features or CENTREX use NOTE Flash is not available on an ISDN circuit BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you are selecting an outside line this means that the line or group of lines is busy Press the CBK key if programmed or dial 44 You will hear confirmation tone When the line becomes free the system will call you back Liftthe handset or press the ANS RLS k
50. e Rewind 5 Seconds Change Playback Volume Pause Resume Message Playback LJ 9 Fast Forward 5 Seconds Change 99 Playback Speed Skip to Next Message Scan Messages Play Menu Options ra 0 00 Play Message Information Cancel Return to Subscriber Menu Record amp Send Messages peg Record Menu For a Directory of Subscribers aa ToCreatea Reminder Enter the Recipient s Number 1 Review Recording Stop Append to Recording Discard Recording and Rerecord Set Delivery Options Specify Future Delivery SEND Message Then Copy Rewind 5 Seconds Change Playback Volume 77 2 es L9 199 FI o Fast Forward 5 Seconds Change Playback Speed SEND Message Then Exit Record Play Menu Options Cancel Return to Subscriber Menu Access Manager Follow Me Block All Calls Call Forwarding Call Screening Find Me Auto Set Night Intercept Pause Resume Menu Prompting Play Access Coverage Play Menu Options Cancel Return to Subscriber Menu NOTE All options shown MAY NOT be authorized If an option is not available please speak to your system administrator Change Playback Volume and Speed not available on the OfficeServ 7100 60 Assign and or Edit Primary Greeting Assign and or Edit Busy Greeting
51. e door phone and you can listen or have a con versation Ifan electric door lock release is installed dial 13 to unlock the door NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key EXECUTIVE SECRETARY HOT LINE If programmed an executive and a secretary can have a hot line between them When the executive station is in the DND mode all of its calls will ring the secre tary station If the secretary does not answer the caller will go to the secretary s voice mail box if setup Either person can press the BOSS key to make a voice call to the other station Using the hot line will override DND at the other station This key will light red when the other station is in use To transfer a call to a Boss in DND Press the TRANSFER key followed by the BOSS key e Wait for the BOSS to answer then announce the call and hang up to complete the transfer OR Hangup to complete a blind transfer after pressing the BOSS key EXECUTIVE DIVERT When the executive station is in the DIVERT mode all of his her calls will ring the secretary station Press the DIVERT key to pass a call while ringing 37 To transfer all calls to the Secretary Press the DIVERT key while the phone is idle The LED will be lit and all calls will ring the secretary The secretary can call the BOSS in the DIVERT mode but all other users will ring the secretary the secretary can override
52. e has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification e While on a call press the TRANSFER key and dial an extension number or group number Your call is automatically put on transfer hold OR Press a DSS key or station group key Your call is automatically put on transfer hold Hang up when you hear ringing this is an unscreened or blind transfer OR Wait for the called party to answer and advise him her of the call and hang up If the transfer is refused you will be reconnected to the outside line when the called station hangs up or you can press TRANSFER to return to the outside party If you wish to send the call to another extension without waiting for the 20 first station to hang up simply press another DSS button OR Press the CALL button or C O line key to return to the outside party and begin the transfer process again When you are transferring a call to a keyset set for Voice Announce or Auto Answer the transferred call will always ring NOTES 1 Afterthe inside party answers you may alternate back and forth between the parties by pressing the TRANSFER key 2 Ifyou receive No More Calls tone that station has no key available to receive an
53. email will call your beeper service and notify you after each message is left in your voice mailbox Wi From the Subscriber Services Menu press 6 for Mailbox Administration Wi Press 2 for pager notification Wi There are 4 options available to you Press 1 to toggle pager notification on and off Press 2 to set the schedule when you would like to be paged Press 3 to be notified on urgent messages only Press 4 to set the pager phone number Undelete When this function is activated the Samsung Voicemail will allow you to undelete any messages that you have recently deleted up to the pro grammed Daily Maintenance Time which is set to 3 a m by Default the following morning Wi From the Subscriber Services Menu press 6 for Mailbox Administration E Press 3 for Deleted Messages Deleted voice mail messages are temporarily stored in memory until 3 a m the following day Select this option to recover undelete previously delet ed messages during this period of time Undelivered Retrieval When this function is activated the Samsung Voicemail will allow you to recall any messages you have sent that have NOT yet been picked up by the recip ient Wi From the Subscriber Services Menu press 6 for Mailbox Administration Wi Press 4 for Undelivered Messages 71 This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient 5 Auto Play New Messages If thi
54. ese calls can usually be found in the front section of the telephone direc tory OUT OF AREA The caller is calling from an area that cannot provide Caller ID information for example international calls or he she is calling from a type of circuit that cannot provide Caller ID information for example some outbound WATS lines PAYPHONE The caller is calling from a coin operated telephone The telephone company will send this information as there are no directory listings for pay phones The number will be de livered as usual INVALID CID INFO This is a message that will be displayed when CID informa tion is sent on the line but was somehow corrupted NO CID RECEIVED This is a message that will be displayed when there was no CID information sent on the line 53 NO CID DSP Caller ID Digital Signal Processors CIDDSP s are resources in the OfficeServ 100 the OfficeServ 500 and OfficeServ 7000 Series systems required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features may require optional software and or hardware Please see your service and installation company for details WHAT IS ANI iT1 E amp m Nor suPPORTED ON os 71001 ANI Automatic Number Identification is a feature offered by some telephone service providers that provides the calling party s telephone number This service is only available on E amp M Tie Li
55. ey to answer wait for dial tone and dial the telephone number or speed dial number again NOTES 1 Acallback will be canceled if not answered within 30 seconds If you have set a callback your CBK key will light 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before dialing CANCELING CALLBACK A callback will be canceled if not answered within 30 seconds If you have set a callback your CBK key will light Your phone may have a maximum of five callbacks to lines and or stations set at a time To cancel a callback e Press the CBK key if programmed or dial 44 You will hear confirmation tone While you are listening to confirmation tone press the HOLD key This will cancel the oldest set callback NOTES 1 Ifthe hot keypad feature is turned off you must first lift the handset or press the SPEAKER key before dialing INTERCOM CALLS GALENG OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ringback tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone Finish the call by replacing the handset or pressing the ANS RLS key NOTES 1 If you have a DSS key assigned to an extension or station group you may press this key instead of dialing the number 2 If the Hot Keypad feature has been turned off you must first lift
56. ey will assign you ten 10 blank messages You can create any 16 character messages 01 to 10 that are appropriate for your use NOTE See ALARM REMINDER MESSAGES for instructions on how to enter charac ters to create a text message Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN key to scroll to the desired message then press SEND The basics steps in text messaging are Press TMSG soft key to begin text messaging Dial the 2 digit number for the desired message Confirm this is the intended message then press SEND Wait for a reply from the other station steps 1 2 amp 3 When any station presses EXIT the displays at both stations return to their previous call progress condition pow SS At all times after step 1 you can talk and listen to your caller while repeating steps 2 The example on the following page will better demonstrate how to use Text Messaging In this example station 201 is making an off hook voice announce ment to station 205 who after hearing the announcement will respond with a text message 51 STATION 201 LINDA received a call on line 702 Talking on line 702 702 01 15 CONF PAGE MUTE Press TRANSFER Transfer RETURN Dial 205 205 busy OHVA CAMP ON v OHVA to 205 Wait for reply ASK THEM TO HOLD TMSG EXIT v 702 01 45 CONF PAGE MUTE 52 STATIO
57. f of an appointment later in the day TODAY ONLY or as a daily reminder every day DAILY You can set up to three alarms Each one can be either a TODAY ONLY or a DAILY alarm When the alarm rings you will hear three short rings repeated three times Lift the handset to answer the alarm If you do not the alarm will alert you two more times at five minute intervals To set alarms Press TRANSFER and then dial 112 Dial the alarm number 1 2 or 3 Dial the time at which you want the alarm to sound Enter the time as HHMM hours and minutes using the 24 hour clock Dial 0 NOT SET 1 TODAY ONLY or 2 DAILY to select the alarm type Press TRANSFER to save Repeat for each alarm if needed To cancel individual alarms e Press TRANSFER and then dial 112 e Dial alarm number 1 2 or 3 Press the HOLD key NOTE Display keysets can show a reminder message See Alarm Reminder Messages under Display Features 36 ANSWERING THE DOOR PHONE When you are programmed to receive calls from a door phone You will receive three short rings repeated Lift the handset or press ANS RLS key You are connected to the door phone If an electric door lock release is installed dial 13 to unlock the door CALLING THE DOOR PHONE ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room Dial the extension number of the door phone You will be connected to th
58. f the outside lines involved in the conference appear as buttons on your keyset you can split the conference into separate calls as follows Press any one of the outside line buttons That outside line will remain steady green to indicate you are still connected to it All other outside lines in the conference will be placed on system hold at your keyset All intercom callers in the conference will be disconnected You may now speak with each caller privately and transfer them as usual or reestablish another conference 22 FORWARDING CALLS You may forward your calls to another station group of stations or an external telephone number Program a destination for the type of forwarding you want as detailed below If you have FWD ALL FWD BUSY and FWD NO ANSWER keys press one to turn that forward feature on A steady red light reminds you what for ward condition is activated You can clear all call forward conditions set at your station by lifting the handset and dialing 600 FORWARD ALL CALLS To forward all your calls under any condition to another station Dial 601 plus the extension or group number Receive confirmation tone and hang up NOTES 1 Ifthe Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing 2 The station that receives a Forwarded All call can transfer the call to the for warded station This is useful when you are expecting an importa
59. how when or if to delete the original voice message after it is sent to the E Mail Server Benefits Store and Archive Voice and Fax Mail Messages in visible folders Voice and Fax Mail Messages can now easily be dragged and dropped into folders the same way e mail messages are organized and saved Voice and Fax Mail Messages are now essentially the same as any other e mail message Backups and Message Archives can be made when they are made for all other types of e mail messages Add text notes and comments to use for reference later Some if not all e mail clients will allow you to edit the body of the e mail to add comments Some will allow you to edit the subject field to help you find a particular mes sage quickly in a large archive of messages Call Back Numbers and Date amp Time Stamp are easily displayed in the Subject field Easily forward Voice messages received to others even if they are not a Voice Mail Subscriber on your system No EMG System or Client Software to load on your Local PC or Network Servers Therefore compatible with most E Mail providers and E Mail Clients PCs Laptops PDA and or Smartphones NOTE If you are not sure you have this functionality on your system and you would like to use it please contact your on Site system administrator to see if it is available EMG functionality is only available on the SVMi 8E SVMi 16E and SVMi 20E 79 PERSONAL SPEED DIAL NUM
60. ieces of Caller ID information To select the type of Caller ID information you wish to view of transferred calls first e With the handset on hook press TRANSFER and then dial 119 e Dial 0 for CID options 1 for ANI options or 2 for CLI options e DialO if you do not wish to view CID information 1 to view the NUMBER first or 2 to view the NAME first Press TRANSFER to exit and store your selection 54 VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped on call at your keyset you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset Either the CID name or CID number will show in the display depending on your Name Number selection To view Caller ID information for calls that have been camped on to your keyset press the NEXT key If your keyset does not have a NEXT key press the CID key and then the NEXT soft key SAVING THE CALLER ID NUMBER At any time during an incoming call that provides CID information you may press the SAVE key to save the CID number If your keyset does not have a SAVE key press the CID key the SCROLL key and then the SAVE soft key The system must be using LCR to dial the saved number REDIALING A SAVED CALLER ID NUMBER To redial a number that has been saved press the SNR key or dial 17 NOTES 1 Your telephone system must have LCR correctly programmed to redial the saved number 2 Ifthe Hot Keyp
61. k CC Y Volume HOLD ANS RLS SPEAKER For handsfree operation and ringing Memory Redial Transfer Speaker ANSWER RELEASE KEY MICROPHONE For handsfree operation HOLD KEY 10 PROGRAMMABLE KEYS WITH VOLUME CONTROL KEYS 8 PROGRAMMABLE KEYS WITH TRI TRI COLORED LIGHTS Used for CALL Used to set independent COLORED LIGHTS Used to call buttons intercom calls outside lines levels for handset speaker stations directly to indicate busy and many other system features background music ring and conditions of other stations for One page volumes Touch dialing and many other system features iDCS 8D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each TERMINAL STATUS INDICATOR Used to provide your keyset status SAMSUNG SCROLL KEY Used to scroll through displays iDCS 8D Scroll SOFT KEYS Used to activate features via the v VOLUME a display VOLUME CONTROL KEYS Call 1 Call 2 M Transf Used to set independent levels for handset speaker background music ring and page volumes bk Oorde _ HOLD ANS RLS MICROPHONE For handsfree operation SPEAKER HOLD KEY ANSWER For handsfree RELEASE KEY operation and ringing 8 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features iDCS 64B AOM E o il il il n
62. l 55 Dial k or press the ALL PAGE key After the attention tone make your announcement NOTE The LED on the PAGE key will only light when an All Page is in progress 31 id ME PAGE Lift the handset Press the Meet Me Page MMPG key or dial 54 Dial the desired zone number After the attention tone instruct the paged person to dial 56 Press WAIT or TRANSFER Remain off hook until the person dials 56 from any phone The paged person will be automatically connected with you CALL PARK AND PAGE When you have an outside call for someone who is not at his her desk you can park the call prior to paging The iDCS offers two different methods MANUAL PARK ORBITS While in conversation press the PARK button Entered a desired orbit number 0 9 if the orbit number is busy dial another orbit number Display users can press k to automatically place the call in any available orbit number and see the number in the display Remember the selected orbit number Replace the handset when finished Lift the handset and make a page announcement as previously described example John Smith park two To retrieve a parked call from orbit Press the PARK button and dial the announced orbit number 0 9 You will be connected to the parked call NOTES 1 You must have a PARK button or park access code to retrieve and place calls in park orbits If the parked call is not retrieved within a pre programmed period of time
63. lid Reply To address the Subscriber s name will also appear in the From field Otherwise the From field will display the name of the Samsung voice mail system SVMi 8E SVMi 16E or SVMi 20E sending the message Client will use their PC s Multi Media kit equipped with either speakers and or a headset to listen to messages delivered to their e mail Inbox IMPORTANT NOTE If the PC Laptop PDA Smart Phone etc is not equipped with hardware and software capable of playing a WAV file then the E Mail Gateway will not work for them until they add some method to listen to WAV files delivered to their Inbox The same applies to Fax Mail messages if the device the subscriber is using does not support the viewing of TIFF files then the E Mail Gateway for Fax Mail will not work for them until they add some method to view tiff files delivered to their inbox No Synchronization of messages is performed between the Voice Mail Box and the E mail Inbox Messages listened to forwarded deleted and or saved within an e mail inbox will NOT effect the status of that same new message in the Voice Mail or the MWI Message Waiting Indicator associated with that mes sage on the phone A Also messages listened to in the Voice Mail from a phone will not change the Unread Read status of the same message in an e mail inbox However the Voice Mail Administrator can adjust parameters per sub scriber or group of subscribers that decide
64. nes on a T1 digital trunk ANI is similar to Caller Identification CID but the format and information of the calling person is differ ent CID uses FSK signalling and ANI uses DTMF signalling Usually with ANI a call ing party s identity is the Listed Directory Number LDN unless a separate bill to number has been specified in which case the bill to number will be sent Note that ANI does not provide calling party NAME only the number The phone system can provide calling number to name translation table WHAT IS CLI On ISDN circuits calling party information is called CLI and is supported on both BRI not supported on OS 7100 and PRI type circuits on the OfficeServ 100 and on the OfficeServ 500 systems On BRI circuits the OfficeServ 100 and the OfficeServ 500 only support number delivery and like ANI a name can be attached to the telephone number of frequent callers via the Caller ID translation table On 5ESS and NI2 PRI circuits both name and number support is provided on the OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series systems SELECTING YOUR CALLER ID DISPLAY Simulteneous display of Caller ID name and number on incoming CO calls on both lines of display keysets is supported on all OfficeServ systems on transferred CO calls you can decide if you want to see the Caller ID name or Caller ID number in the first line of the display Regardless of which one is selected you can press the NND key to view the other p
65. ng with 701 then 702 703 etc Direct Station Selection DSS keys are programmed to ring specific stations You can press a DSS key instead of dialing the extension number A DSS key lights red when that station is busy Busy Lamp Indication iDCS keysets provide distinctive ring patterns Outside calls have a single ring tone repeated nternal calls have a double ring tone repeated Door phone calls and alarm appointment reminders have a triple ring tone repeated CALL INDICATIONS The keys on your phone have light emitting diodes LEDs These are tri colored LEDs that light green red or amber green and red together Intercom calls also called internal calls always appear on your CALL buttons They will always light green You can have up to eight CALL buttons but at least two are recommended Outside calls appear on individual line keys if they are assigned When an individ ual line is not assigned to its own key it will appear on a CALL button Your outside calls will light green on your keyset and red on other keysets You never lose sight of your calls while they are on hold They stay right where you put them and are identified with a green flashing light Some simple rules to remember Any steady LED indicates the line or feature is in use Afast flashing green LED indicates a new call ringing in Aslow flashing green or red LED indicates a call is on hold Aslow flashing amber LED indicates
66. nt call but you do not wish to be disturbed by other calls 3 When a station user places his her keyset in Forward All mode and he she does not have a FORWARD ALL key the TRANSFER key will light to indicate Forward All has been set and calls to this station have been transferred else where FORWARD BUSY To forward calls to another station when you are on the phone Dial 602 plus the extension or group number Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPEAKER before you begin dialing FORWARD NO ANSWER To forward calls to another station when you do not answer e Dial 603 plus the extension or group number Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing 23 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer desti nation programmed you may set both of these at the same time Dial 604 Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing FORWARD FOLLOW ME When you want all calls to your extension forwarded to the extension where you are now Dial 604 plus your extension number Receive confirmation tone and hang up If yo
67. number ONE TOUCH SPEED DIALING You may assign any speed dial number to an already existing One Touch Speed Dial button for quick and easy dialing of frequently used numbers e While on hook press TRANSFER and then dial 107 Press a One Touch Speed Dial button Dial the speed dial number 00 49 or 500 999 that you want assigned to this button Press TRANSFER to store your selection To call this telephone number just press the One Touch Speed Dial button NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing LAST NUMBER REDIAL To redial the last telephone number you dialed press the REDIAL key or dial 19 NOTES 1 Ifthe Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing 2 Redial does not apply to intercom calls 28 MANUAL RETRY WITH REDIAL While you are on an outside call listening to a busy signal and you want to redial the same number dialed Press the REDIAL key This will hang up your existing call and manually redial the same number dialed You can repeat this operation for a limited number of attempts NOTE If your keyset is programmed with Call Log Blocks then the Redial will access the call log when pressed SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SNR key before hang ing up To redial this
68. o turn it off Press TRANSFER to store your selection KEY CONFIRMATION TONE You can hear a short beep confirmation tone each time you press a button on the dial pad This tone can be turned on or off e While on hook press TRANSFER and then dial 110 e Dial 040 to turn tones off or 041 to turn tones on Press TRANSFER to store your selection REJOINING A PAGE This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle To enable this feature e With the handset on hook press TRANSFER and then dial 110 Dial 051 to turn this feature on or 050 to turn it off Press TRANSFER to store your selection RING PREFERENCE This feature automatically answers ringing calls when you lift the handset or press the ANS RLS key This method will always answer calls in the order they arrived at your keyset When you turn ring preference off you must press the flashing button to answer a call allowing you to answer calls in the order you choose e With the handset on hook press TRANSFER and then dial 110 Dial 061 to turn ring preference on or 060 to turn it off Press TRANSFER to store your selection 43 AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer When a CO call arrives at your station and this option set for ON your phone will sound two beeps the same as when a screened transfer is completed and you will be c
69. oicemail contacts you when a caller dials your extension number All of the options are toggled on off based on their cur rent status when you access them 66 Note ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber They are 1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is useful if you are frequently traveling or changing the number where you can be reached When Follow Me is activated the transfer will be supervised and confirmed This means that if the call is not answered or if rejected by the Subscriber at the designated location it will be recalled to the Subscriber s mailbox Call Blocking When this feature is active callers will not be transferred to your extension they will hear your blocked greeting if recorded and will go directly to your mailbox if they do not select any or are not offered any other options Call Forwarding Unlike Follow Me where the subscriber wants to take their calls at an alter nate location this feature allows the subscriber to pass control of his calls to another Subscriber The Forwarded To Subscriber will now be in control of the caller and the caller will NOT return to originating Subscriber s Mailbox If the Forwarded To Subscriber does not answer the caller it will now follow wh
70. onnected to the CO call In order for this option to work the station must also be programmed for auto answer see SET ANSWER MODE While on hook press TRANSFER and then dial 110 Dial 151 to turn Auto Answer CO on or 150 to turn it off Press TRANSFER to store your selection NOTE Outside lines must ring your station directly for the Auto Answer CO to work Lines ringing a station group will not cause your phone to Auto Answer the call DISPLAY SPEED DIAL NAME This option allows you to view the name associated with a speed dial number as it is dialed With you handset on hook press TRANSFER and then dial 110 Press 111 to turn DISP SPDNAME on or 110 to turn it off Press TRANSFER to store your selection CALLER ID REVIEW ALL This feature allows display keyset users to review Caller ID information for calls sent to their stations This list can be from ten to fifty calls in a first in first out basis The list includes calls that you answered and calls that rang your station but that you did not answer When reviewing this list you can press one button to dial the person back The system must be using LCR to dial the stored num ber With you handset on hook press TRANSFER and then dial 110 Press 121 to turn CID REVIEW ALL on or 120 to turn it off Press TRANSFER to store your selection SECURE OHVA This option allows you to receive OHVA calls via the speaker while you are on the handset e Wi
71. or to determine the number of bins assigned to your keyset 2 Your system must have LCR correctly programmed to allow you to DIAL num bers from the review list or to STORE entries from the review list 57 iDCS 64 BUTTON MODULE WITH KEYSET The 64 button module is used when you need more programmable keys added to your keyset The 64 red LED s provide visual indication of calls and features The extra programmable keys are used exactly like the ones on your keyset Make them DSS BLF keys or feature keys As a DSS BLF the size of the 64 button module allows for greater call status and faster call processing The 64 button module does not support executive off hook voice announce OHVA and does not have a microphone A maximum of two 64 button modules can be assigned to any key set 58 Samsung Voicemail This section describes how to setup and use the various features available to a Subscriber A Subscriber is a person that has been authorized access to the vari ous features and services available in the Samsung Voicemail Please review this section carefully before you use your Authorized Features and Services known as Subscriber Services Voicemail is one of the Subscriber Services available Your voice mail box has the capability of storing private messages and offers a number of options for sending or redirecting messages as well as provides several ways to notify you of new mes sages Another very common Subscriber Service i
72. other call Press TRANSFER to return to the other party 3 You cannot transfer an Intercom call by pressing a DSS key You must press the TRANSFER key and dial the destination extension number TRANSFER WITH CAMP ON When you are transferring a call to another station and you receive a busy signal you may camp the call on to this station Simply hang up when you hear the busy signal The called party will be alerted that a call is waiting for them NOTE If you receive No More Calls tone that station has no key available to receive another call Press TRANSFER to return to the outside caller TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice mailbox Your keyset must have a correctly programmed VT key to accomplish this To transfer a call directly to a voice mailbox While on a call press the VT key and dial the mailbox number Hangup when dialing is completed CALL WAITING If an outside call has been camped on to your phone or another station has camped on to you Your keyset will ring and the call that is waiting for you camped on will flash green Press the flashing button to answer your other call will go on hold automati cally if your station has the Automatic Hold feature set If not you must press HOLD and then the flashing button OR Finish the first call and hang up the waiting call will ring Lift the handset or press the ANS RLS key to answer NOTE Intercom calls will not
73. r station lift the handset and dial 65 plus the extension number of the ringing phone If you have a DP key assigned with a station number you only need to press this DP key with the flashing light to answer the ringing station NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing GROUP CALL PICKUP To pick up answer a call ringing in any pickup group lift the handset and dial 66 plus the desired group number or press the flashing GROUP PICKUP key if avail able GROUP NUMBERS 01 20 OfficeServ 100 amp OfficeServ 7100 01 99 OfficeServ 500 M 01 99 OfficeServ 500 L 01 99 OfficeServ 7200 amp OfficeServ 7400 NOTES 1 A group pickup key can have an extender for a specific pickup group 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before dialing the access code MY GROUP PICKUP If desired a new access code can be assigned to pickup ringing calls in the same pickup group as you are in Like 66 above except you do not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP 25 PRIVACY RELEASE This feature will allow another station to join in our conversation by releasing pri vacy on the C O from your phone To Release Privacy While you are talking on a C O line and you wish to have other internal parties or
74. s Access Manager This allows you con trol over when and where you receive your calls as well as what to speak to your callers in the event you are unable to speak to them directly The events are referred to as Call Conditions No Answer Busy and Blocked are the most com monly used Call Conditions This guide can be used by Subscribers from within the office or from telephones outside the office The basic operation is the same but the access method will be different See the Subscriber Services Menu Diagram for more details Note that some features and prompts detailed here may not be available to all Subscribers See your System Administrator if you have questions about feature availability 59 Subscriber Services Menu GroupNew Group Saved Messages Messages C Group Messages Menu P q Group Urgent Messages J2 Group Callback Requests 3 Group Reminders 4 Group Private Messages s Group Fax Only Messages 8 Pause Resume Menu Prompting 9 Group A Specific Sender L g Play Message Inventory o Play Menu Options Cancel Return to Subscriber Menu Listento New Review Saved Messages Messages u B C Listen Menu Bimini R Play Message H11 Play Previous l Message Save Message 3 Discard L Message Reply to Sender 5 Place Call to Sender Deliver Copy of Fax Message Forward a Copy of Messag
75. s option is enabled after you enter your password correctly any new messages will immediately begin to play To enable or if already enabled tog gle and disable this feature Wi From the Subscriber Services Menu press 6 for Mailbox Administration Wi Press 5 to Set Auto Play of New Messages 6 Auto Play Message Information If this option is enabled the date time and sender s name will be played auto matically before each message If this is disabled the information must be requested manually by pressing 00 To enable or if already enabled toggle and disable this feature Wi From the Subscriber Services Menu press 6 for Mailbox Administration Bi Press 6 to Set Auto Play of Message Information MESSAGE BROADCAST This option will only be available if it has been allowed by the System Administrator Broadcast to All Mailboxes If you have been designated as a Subscriber Administrator you may send a message to ALL mailboxes in the system Wi From the Subscriber Services Menu press 6 for Mailbox Administration Wi Press 9 for Broadcast Messages This option will only be available if your mailbox has been assigned Subscriber Administration privileges 72 PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name Many of these features must be allowed by the System Administrator 1 Workload Management Allows you to access to all reminders both Active and Pending If
76. sages Number of messages needing a callback Number of private messages Number of fax messages RECORD AND SEND A MESSAGE This option is used to send a message to another subscriber The steps are simple a Enter the recipient s mailbox number or if this is not known enter to use the system directory 65 b Record your message at the tone After recording the message you will hear the Send Menu with the following functions Review Continue Recording Discard and Re Record Set Message Attributes Delivery Options Schedule Future Delivery Save and Send then Send a Copy to Someone Else Save and Send the Recording dE OU iU NA Setting Message Attributes If after recording a message you select 4 you can set up any combination of the following delivery options Urgent Delivery Return Receipt Requested Request a Call Back Private Delivery Reply Required Exit UBRWDNA Scheduling Future Delivery If after recording a message you select 5 to schedule future delivery you will be able to set message attributes and set this message as Immediate Delivery Next Few Hours End of Current Business Day based on your Availability Schedule Beginning of Next Business Day based on your Availability Schedule A Coming Day of the Week Specific Day Time Exit ACCESS MANAGER UBWHN The Access Manager allows the subscriber to set a number of options for when where and how and or if the Samsung V
77. saved number at any time press the SNR key or dial 17 The same line will be selected for you NOTES 1 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing 2 The saved telephone number is stored in memory until you save another number 3 Redial does not apply to intercom calls CHAIN DIALING You may manually dial additional digits following a speed dial number or chain as many speed dial numbers together as required After the first speed number is dialed press MEMORY again and dial another speed number OR manually dial additional digits following a speed dial num ber AUTOMATIC REDIAL RETRY When you are making an outside call and you receive a busy signal the system can automatically redial the number for you It will automatically redial at a pre programmed interval for up to 15 attempts When you hear a busy signal press the RETRY button The system will reserve the line and automatically redial the same number for you You will hear the call being made through the keyset speaker The micro phone is muted 29 When the called party answers lift the handset or press the flashing SPEAK ER to begin speaking NOTES 1 If you make another call auto redial is canceled 2 Tocancela retry lift and replace the handset PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line press All digits dialed after
78. sccetuocdet eM NUMERI 38 Manual SIQnalliNG siinntsiiciica dectinsnnciinnbiinn a Off Hook Voice Announce TRA EOE greener ered et tern tren ever etree ater rr torre ear ri renter ree verti en ER ORVA REGGE scsi sets cts sata cease checa tod ceabra tacet atst sc sedacassscdabtl delbsedastbsstsbausebal sbscdeaeafet In Group Out of GihOUD casino acennniniea detegit eerie cet dodge CUSTOMIZING YOUR KEYSET AME PASSED itches ats cca aa i aaa ei Laas Stand Stina de 41 Auto Ca p CODI cu esos ibi est que e CERNIT RUE RR UNE RECS ERE Rt Ea Ud 41 Select RING TONE acGassdeiacotumdaddis adiac etii itp a a RUE EO Lipa c tp UU 41 Maior cA E T CRINE 41 Set Answer Mode Intercom ccu cocoa teet ceus cote ear carat Cre bars repu stade eo cenas 42 Set Answer Mode CO nsa a dinis derbi itn Eb reos cr o cri reb D dE EE read 42 Automatic Hold cac cocco ectireu caste detenta eorr eere escono 42 Headset Operako sistitin eiin aala 42 Pot keypad prais A 43 Key ConfinmatioN TONE cc kan daa eta ae 43 Rejoitilnicia Pace 2c E TE 43 RING Ee ON CO conducto cia cotra cu 43 Auto Abs CLP MIS cnssucsadiamcscdtou kunai fad dcc cb Du dd 44 Display Speed Dial Name aci nece corii citri terrier sont ed 44 Caller IE RevIe WIE asco teo roto tec etes oct smt Cerere tecd 44 SC HRS C VA sehe conteste elec eite prote eee ies BLUR S desalted ota i EB Line Cg 44 DISPLAY FEATURES Interactive
79. t C im I I H I I 9 eo OUTSIDE CALLS ee AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive dial tone through the speaker OR press SPEAKER receive intercom dial tone and dial a line access code Dial the telephone number Finish the call by replacing the handset or pressing the ANS RLS key NOTE You will receive No More Calls tone when you attempt to make a call and there is no key available for that line f Least Cost Routing is enabled on your phone system this button may be labeled LCR or accessed by dialing an access code usually 9 If your system is programmed to require an authorization code before making a call dial k plus a valid code before selecting a C O line f your system is programmed to require an account code before making a call press the ACC button or dial 47 plus a valid bin number press the ACC button again and then select a C O line See Account Codes for more informa tion For more information on authorization and account codes see your system administrator NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before dialing ANSWERING AN OUTSIDE CALL e Lift the han
80. th you handset on hook press TRANSFER and then dial 110 e Press 131 to turn AUTO CAMP ON on or 130 to turn it off Press TRANSFER to store your selection 44 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and ac cess codes Pressing one of these keys has the same effect as pressing a program mable key These keys are called soft keys as their functions are not fixed They change to present you with the best options for that call condition The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys The SCROLL key is used to display options available to the user at a particular time or during a specific procedure Press this key once while in the idle state to view the three main categories available 201 STN NAME CALL OTHER ANS ANSWER Guides you through the options to answer calls OTHER Guides you through features other than making or answering calls CALL Guides you through the options to make a call Select one of the main categories CALL OTHER or ANS ANSWER Press the SCROLL key to display additional options available under each of the three main categories The symbol displayed as the last character on the lower line of the display indicates that there are additional options Press the SCROLL key to display these additional options User instructions will be displayed in lower case letters Options assigned to
81. the handset or press the SPEAKER key before you begin dialing ANSWERING INTERCOM CALLS When your keyset rings simply lift the handset OR press the ANS RLS key to be connected to the calling station Finish the call by replacing the handset or pressing the ANS RLS key See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MODE When another station calls you your keyset will sound a brief attention tone and you will hear the caller s announcement Press ANS RLS to turn on the microphone and speak handsfree OR lift the handset to reply e Tofinish the call replace the handset or press the ANS RLS key NOTE In order for C O calls to be answered handsfree AUTO ANS CO must be set ON AUTO ANSWER MODE When another station calls you your keyset will sound a brief attention tone and then automatically answer the call Your microphone and speaker are turned on and you can speak handsfree For privacy use the handset To finish the call replace the handset or press the ANS RLS key NOTE In order for C O calls to be answered handsfree AUTO ANS CO must be set ON 16 BUSY STATION CALLBACK When you call another station and receive a busy signal Press the CBK key if programmed or dial 44 When the busy station becomes free your keyset will ring Lift the handset or press ANS RLS to call the now idle station NOTES 1 Acallback will be canceled if not answered within 3
82. timer is not used the number dialed will be displayed until the call is released transferred or put on hold CALL DURATION TIMER The system can be set to automatically time outside calls A few seconds after you dial a telephone number the timer appears in the display It appears immediately for incoming calls The call timer continues for the duration of the call Call dura tion times are displayed in minutes and seconds If a call lasts longer than 60 min utes the timer restarts You can press the TIMER key to manually begin timing a call Press it again to stop timing If you press it while the automatic timer is on the call duration time is restarted AUTO TIMER Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call e With the handset on hook press TRANSFER and then dial 110 e Dial 011 to turn the auto timer on or 010 to turn it off Press TRANSFER to store your selection TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return to date and time 47 VIEWING MESSAGE INDICATIONS You can view all of your message indications before you return them With the handset on hook press the MESSAGE key
83. tion to the Terminal Status Indicator TSI you will be able to use the keyset displays and soft keys to communicate with the Samsung Voicemail E MAIL GATEWAY EMG The E Mail Gateway feature integrates your voice mail box with your email client No matter what email client software you are using or where you use it you can send voice mail messages and fax mail messages to your E Mail inbox There are two parts to the E Mail Gateway E Message Delivery and E Message Notification 77 E MESSAGE DELIVERY Voice mail messages wav and or fax mail messages tiff are delivered to your Inbox with the appropriate attached file E MESSAGE NOTIFICATION You will receive an e mail with NO attachments notifying you that you have a voice and or fax mail message in your Voice Mail Box As a subscriber you can use either E Message Delivery and or E Message Notification As a subscriber you can have multiple e mail addresses a maximum of 5 valid email addresses E Message Notification can be set to one e mail address while E Message Delivery is set to different e mail address Functionality 78 With either type of EMG when Caller ID CID is provided the callers tele phone number will appear in the subject field of the email along with the date and time stamp of when the voice message was originally recorded in your Voice Mail Box If the caller is also a subscriber on the system and the E Mail Gateway is set up with a va
84. u dap a E 15 Busy Line Queuing with Callback sssini 15 Canceling eat ec i ih csc cant nd ssa 15 INTERCOM CALLS Calig OCG TS eat ENS ssc aces 2 2 atte ndash zt scena a 16 Answer Intercon Calls 1a ncc cabana Cribs 16 PIS WOT MOI GS erstattet etes i He reet eC iU eite diui ie tet SD etisc HM EEUMDSS 16 Busy Staton Callpa oo tu ca cota ca ci cect 17 BUSY Statio CallipsOTY ccc ricsctui escena eta Er Use sete pe ceste dion 17 calling Your Svstedti ODDO anao aci cado ics d cibum tace utn 18 CALL PROCESSING FAGIG IAG Calls ccc tench te ierit tee aestate cheek pde cetur tu cota rela craeun teuer 19 20 Transfering Calls RR 20 21 Transfer wii alti DESI cc escexccaweauen cnc rotta etcen ett tete cec 21 Tans iet to Volee Mall sasamasnsicucizieenicit cer triste cse abest cedet 21 Call Walbllig utut ratae tiae tete ctatoo teer tn UR deal theod ratto ana 21 Conference Calls s uacua casia atc ed reza ricis ie a vei fo GARE RA ER at 22 Forwarding Calls esis stein sccsinssstassictostasclsca citant certa or ra Ra Fera cra Qai ts 23 25 Call Pickup My GPO PAC KU e AE AEA E lioet kso eve sineret estu react elsi 25 Privacy Release eausa ciu halitu a LA DeL 26 DIALING FEATURES edo E M ria cn ch RR 27 Programming Personal Speed Dial Numbers sss 27 28 One Touch Speed DISIO cic cic aso e actui dama d E pe darin 28 Last Number Redial aoussuiuiatdiucae idi pen erro io n ab
85. u want a specific extension s calls forwarded to your phone Remote Call Forward Dial 606 plus the desired extension number Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing FORWARD DND To forward your phone when you activate DND Dial 605 plus the extension number or group number Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing CALL FORWARD OPTIONS A display keyset may review or change call forward options and destinations Call forward access can be done via the keypad or by accessing the keyset display fea tures To review or change call forward options e Press TRANSFER 102 The display will indicate the current current call forward condition and desti nation OR Show 0 FORWARD CANCEL to indicate no forward is set 24 e Dial 0 to cancel current condition OR Dial 1 5 to select forward type OR Press UP or DOWN to select forward type Press the right soft key to move the cursor Dialthe destination number e g 202 OR Press UP or DOWN to select the destination Press the right soft key to move the cursor Dial 1 to set OR Press UP or DOWN to select YES or NO e Press TRANSFER to store and exit STATION CALL PICKUP To pick up answer a call ringing at anothe
86. ugh the speaker To make an off hook voice announcement Dial the extension number or press the DSS key When you receive a busy signal press the OHVA key After the attention tone begin speaking Finish the call by replacing the handset or pressing the ANS RLS key Press the flashing CALL button on your keyset This will place the original party on hold and allow you to talk to the announcing party Toreturn to your first party press the key corresponding to your original call This will disconnect the OHVA call NOTES 1 When you are voice announcing to a station close to you use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 39 If your keyset is associated with a DCS 32 Button Add On Module DCS 32 AOM is not supported on the OfficeServ 7100 you can receive Executive OHVA calls Executive Off Hook Voice Announce allows you to engage in conversation on your keyset and simultaneously receive and reply handsfree to an OHVA through your DCS 32 Button Add On Module AOM Use caution because the conversa tion through the AOM may possibly be heard by the caller on the keyset When you receive an executive OHVA through your AOM Reply by speaking in the direction of the microphone in the AOM unit Adjust the volume with the VOLUME keys on the AOM unit Press the SPK key on the AOM to disconnect the announcing party NOTES 1 Executive off hook voice
87. umber can have an associated directory name A sta tion or speed dial number can be selected by scrolling alphabetically through a directory name list This on line phone book allows the user to look up and dial any station or speed dial number in seconds e Press the DIR key DIRECTORY Select the directory you wish to use PERS personal speed dial numbers SYS system speed dial numbers or STN station names Dialthe key on the keypad that corresponds to the first letter of the name you wish to search for Usethe UP and DOWN arrows to scroll through the names Press the DIAL soft key to dial the number NOTE A DIR key can have an extender to take you directly to one of the above lists PERS SYS or STN 46 CALL PROGRESS DISPLAYS During everyday call handling your keyset display will provide information that is helpful and in some cases invaluable Displays like CALL FROM 203 TRANSFER TO 202 701 RINGING TRANSFER FM 203 708 busy Camp on to 204 Recall from 204 Call for 501 message frm 204 and FWD ALL to 204 keep you in formed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory information DISPLAY NUMBER DIALED Display keysets begin showing digits as they are dialed They will stay in the dis play until the call duration timer comes on automatically or the TIMER button is pressed If the call duration
88. ur name described above and or enter your Directory Name you will not be included in the Dial by Name Directory Extended Prompting Use this option to drastically reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the Samsung Voicemail Note Remember if you know what digits to press you can enter them at any time you do not have to wait to be prompted This feature can be toggled on off at anytime Also if it is off you will be prompted within each subscriber menu to press zero for more options This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled KEYSET USER FEATURES The following options are available if you have a display keyset They require setup by the System Administrator Message Waiting Lights When new messages are left in your mailbox the voice mail message light on your keyset will flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset you can use it to monitor calls going to your voice mail and optionally answer them The operation of this feature is similar to screening a call on a home answering machine Your keyset must be set to forward on no
89. with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations that left mes sage indications Use the soft keys to reply clear or advance to the next mes sage Press the ANS RLS key to return your keyset to the idle condition ALARM REMINDER MESSAGES When you use the alarm appointment reminder feature you create a 16 charac ter reminder message When the alarm rings your message will appear instead of ALARM REMINDER To program reminder messages Press TRANSFER and then dial 116 e Dial the alarm number 1 2 or 3 Dialthetime you want the alarm to go off Enter the time as HHMM hours and minutes using the 24 hour clock e Dial 0 NOT SET 1 TODAY or 2 DAILY to select the alarm type Write your message using the dial pad keys Each press of a key selects a char acter Pressing the next key moves the cursor to the next position For exam ple if your message is TAKE MEDICATION press 8 once to get the letter T Press 2 once to get A Press 5 twice to get K Continue selecting characters from the following table to complete your message Press the TRANSFER key to store the alarm and reminder message e Repeat for each alarm if needed COUNT 1 2 3 4 5 DIAL O lt gt 0 DIAL 1 space 1 DIAL 2 A B C e 2 DIAL 3 D E F 3 DIAL 4 G H 4 DIAL 5 J K 5 DIAL 6 M N O 6 DIAL 7 P Q R S 7
90. your keyset is connected to a Digital Line Interface DLI port that supports 2B D operation your installing company can determine this you may install a daugh ter module that provides a Single Line Interface SLI port for connection of a stan dard telephone device such as a cordless phone NOT SUPPORTED ON OfficeServ 7100 iDCS KDB FULL DUPLEX FKDBF The standard speakerphone mode of operation for a iDCS keyset is half duplex This means that you cannot transmit and receive speech at the same time Adding a FKDBF to your keyset will convert the speakerphone into full duplex mode enhancing its operation In addition the FKDBF may have up to three 3 external microphones attached to it for conference room type applications These micro phones require an EXTMIC key programmed on the keyset to activate or deacti vate them ASSEMBLING YOUR KEYSET Place the keyset face down on a flat surface e Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips Plug the handset cord into the jack marked with hed symbol Route the handset cord out the RIGHT side of the keyset as you look at it face down Reattach the base pedestal Plug the line cord into the jack on the base of the keyset marked with the LJ symbol and route it through one of the cable channels in the bottom of the base pedestal ADDING

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