holiday cheque in short
Contents
1. CHEQUE Your low season rental at the best price pro kawan group eu THE LOW SEASON RENTAL SPECIALIST 6j 7 00 333 85 72 29 90 A selection of more than 400 destinations in Europe HOLIDAY CHEQUE IN SHORT An exclusive tariff from 30 per night during the low season Special offers 6 7 and 11 14 at least 8 weeks per year Discount tariff during the mid season More than 450 destinations in Europe Campsites residences gites and hotels Selected and recent rental accommodations Possibility to pay with the Silver Card or the Gold Card on sites accepting these cards Best price guarantee 5 7 20 21 23 24 Holiday Cheque in short Index The signage The Holiday Cheque offer includes An exclusive tariff Special offers Best price guarantee The Holiday Cheque quota Acceptation dates and opening of the services to the clients Payment with digital Camping Cheque Card mode Reservation and payment with the Holiday Cheque Central purchasing office or via the web Client s arrival and departure Invoicing Contact On the site On the web Your documentation To download our logos and banners please visit pro kawan g roup eu Es 2014 AAA e Instructions Your sticker CHEQUE E Holiday Cheque If you accept the Silver Card and the Gold Card We invite you to create back links on our websites ce E to improve your referencing If you require further informatio2. In addition concerning the complexes that accept the Silver Card and the Gold Card for payment of the rentals you must give priority to rentals out of the allotments reserved to the Holiday Cheque concept in mode Tour Operator 6 7 7h night is free 11 14 12th 13t and 14 nights are free These offers apply during the whole of the low season or for 8 weeks during periods that you have indicated in the Holiday Cheques questionnaire and that have been published in our Holiday Cheque brochure and on the website SPECIAL OF FERS ACCEPTATION DATES OPENING DATES OF THE SERVICES CARTE arra Your acceptance dates and the opening dates of your facilities and services are indicated Vacances Directo Por del aare in the Holiday Cheque brochure on the web You indicated these dates when filling in the question naire These dates are subject to a contract You cannot change them during the course of the year However iffor some incidental and unforeseeable reason you would be forced to change one or any of this information you should inform your coordinator or our sales department as soon as possible so that we can inform our customers Otherwise the customer will be entitled to compensation that we will have to pass on to you RESERVATION AND PAYMENT 1 Payment with digital Camping Cheque Card mode This option is only available to the complexes that made the request to their
3. bills results in the implementation of a fine of 15 by omis sion or inaccuracy but cannot exceed a quarter of the amount of the invoice Name of the provider the campsite or the residence and the name of the customer SAS Kawan Group Holiday Cheque 75 75 Company name of the campsite or the residence e Address The Individual identification number for VAT of the provider e Date and invoice number to match the in voice number of your internal accounting e Transaction details e Bank details and payment method YOUR COORDINATOR L CHEQUE YOUR CONTACTS HOLIDAY CHEQUE Bureau Central Europ en Boite 33 12 rue Alfred Kastler 71530 FRAGNES FRANCE T l 33 0 3 85 72 28 93 Service Back Office Etablissements YOUR PROFESSIONAL WEBSITE pro kawan group eu Cr dits photos Village Center Fotolia com
4. coordinator or when filling in the questionnaire on the professional website From the professional website pro kawan group eu go to your space dedicated to booking and payment using digital cheques After logging in go to the heading Debits and booking To record a Holiday Cheque RESERVATION gt Click on Add a reservation RESERVATION AND PAYMENT 1 step the client gets directly in touch with you to book or hold his rental 2 4 step the client gives you his id n Silver Card or Gold Card 3 step from this interface you enter this number to access the client s personal data and make the reservation fe FRO SPACE 11 Do not hesitate to confirm his details with the customer phone mobile MAIL and address NOTE the customer will receive his confirmation by email If there are any changes click on Edit and update his details You must enter the description of the accommodation e the arrival and departure dates the number of nights is calculated automatically e The maximum capacity of the accommodation either the full amount of the stay or the total number of credits cheques e the special offer notified in the 2014 Holiday Cheque brochure 4th step You still have the possibility to add a reservation for the same client Add an accommodation for the same or for different dates e make changes to the reservation e cancel the reservation gt Click on Confi
5. password Get in touch with your coordinator In the header of the page below the identification block by clicking on the English flag you can access the English version In the Finance heading in the left hand menu choose Statement of Digital cheques Then choose from the drop down menus the month that you wish to download as well as the version French or English then click on OK Your monthly transactions list of digital cheques can be downloaded from the 5 of each month from our internet portal pro kawan group eu e You will receive a PDF file containing all transactions carried out in the month also including transactions gone through the emergency proce dure A pre established invoice will be enclosed with your statement If you do not want to establish a new invoice you can print this new pre established invoice stamp it sign it and send it back to us Invoices vouchers and transactions lists of digital cheques are to be sent to FACTURATION SAS KAWAN GROUP Domaine Saoneor Boite 33 12 rue Alfred Kastler 71530 Fragnes France 4 Remuneration Digital Camping Cheque 15 Digital Camping Cheque 16 Vouchers issued by the central purchasing office 75 5 Mandatory legal mentions The French tax authorities request subject to fines a certain number of mandatory in formation that must appear on all invoices French or foreign Art 1738 1 CGl any omis sion or inaccuracy in the
6. an invoice such as the one here opposite on the basis of the vouchers given to you by Holiday Cheque clients Don t forget to enclose the vouchers of the Holiday Cheque customer to your invoice 2 Invoicing of stays paid by digital Camping Cheques For the campsites and residences that accept the two payment methods vouchers and digital Camping Cheques Two invoices must be issued An invoice here opposite to enclose with the vouchers of the Holiday Cheque clients e An invoice to be enclosed with your monthly list of transactions digital cheques to be downloaded from the 5th of each month from our Internet portal pro kawan group eu cf p 22 donn es compl tes Coordonn es compl tes e stinataire de l tablissement metteur du de Fe nom de l tablissement raison SAS KAWA sociale adresse pays n RCS j ee Saone i VA intracommunautaire oite dd du camping 12 rue Alfred Kastler F 71530 Fragnes TVA FRO6418679643 3 ia n to match the invoice number of your accounts Invoice a Number of digital Camping Cheques Silver Card Gold Card 15 Euros 5 2012 2014 x 11 2 aan igi i ilver Card Gold Card 16 Euros ital Camping Cheques Si 9 See es 2014 x 12 00 e Total Amount all incl E including VAT List of the month of 3 Monthly transactions list of digital Camping Cheques e To login enter your Login and password Forgotten your Login or
7. he number of cheques to be debited 4 You confirm NOTE the immediate debit of credit is only possible when settling stays that were not subject of a prior reservation For stays that were subject to a reservation the payment is automatic without action from your part by introducing the customer s card in the card reader at the end of his stay RESERVATION AND PAYMENT C To look up the transaction history for Camping Cheque and Holiday Cheque You can consult Camping Cheque E ie x and Holiday Cheque a E PRO SPACE transactions debit of aa Camping Cheques Li arde ii one mat Ara a orion ar dl ie yet iaa e of the day aaa of the week n a ott ror E ini sam of a date or for bs BB Cuir transaction history a speci pecific period La a For establishment with 1 reader a eae In order to do this oo make sure that your card reader is mm QE For establishment with 2 readers or MOTE connected M m mess De vespa M e diia o DISCLOSURE OF THE DATE OF THE RESERVATION AT D 7 Reservation MORE THAN 7 DAYS prior to the arrival date Upon the reservation The accommodation it receives an email confirming the booking and a reminder to block the schedule e The client he receives a confirmation email of his reservation along with its summary AT D 14 e the customer receives an email to confirm the reservation to ensure that his card has sufficient credit and to let him k
8. n Please call 00 333 85 72 29 90 and ask for Back Office Support Team Instructions Instructions card reader distribution Silver Card AN EXCLUSIVE TARIFF Holiday Cheque is an exchange voucher valid for 1 to 6 persons according to the rental capacity The Holiday Cheque offer includes Low Season Up to June 30 and from September 1 e An exclusive price per night during the low season from 30 per night free nights 6 7 and 11 14 at least 8 weeks per year e a minimum stay of 1 or 2 nights Mid Season In July and August e A discount price compared to the public tariff e a minimum stay of 1 to 7 nights for a period of at least 2 weeks Best price guarantee Some sites have given our customers a best price guarantee on a selection of rental accommodations Make sure you apply this guarantee If not the customer could ask for compensation that we would need to transmit to you SILVER CARD For sites accepting the Silver Card and the Gold Card as means of pay ment payment by digital Camping Cheques the tariffs must be multi ples of 16 unit value of a Camping Cheque The Holiday Cheque quota The minimum quota for Holiday Cheque is of 4 allotments throughout the duration We may ask you if necessary to add some more during the course of the year The allotments that have been entrusted to us must not under any circumstances be used for other customers
9. now that his card will be debited within 7 days Reservation LESS THAN 7 DAYS prior to the arrival date Upon the reservation e If the credit on the card is sufficient the client and the accommodation receive an email to confirm the reservation and the cancellation policy 100 of the costs The card is debited of the cost of the stay e If the credit on the card is not sufficient the reservation cannot be made PASSING Customers See page 11 AT D 7 e If the credit on the card is sufficient the client and the accommodation receive an email to confirm the reservation and the cancellation policy 100 of the costs e If the credit on the card is not sufficient the stay is automatically cancelled The client and the accommoda tion receive an email cancelling the booking At the end of the stay e The complex inserts the customer s card Gold Silver to update the information At the end of the stay e The complex inserts the customer s card Gold Silver to update the information RESERVATION AND PAYMENT 2 Reservation and payment with the Central purchasing office or via the web These reservations are sent to you by email You do not have to validate these emails but only to confirm the re ception from the email by clicking on check see below and by en tering your password on the interface secureholiday net in the left hand menu firm booking in progress Note If you do not receive the reser
10. rm to save the reservation RESERVATION AND PAYMENT The payment at the end of the Holiday Cheque sta NOTE At this stage a confirmation email has been pay y a 4 automatically sent to the client Please ensure that you have blocked this accommodation in your schedule For stays that were subject of a reservation payment is made automatically by introducing the customer s card in the card reader at the end of his stay You have no other action to take To search change a Holiday Cheque RESERVATION To find a reservation you can go to Find a Reservation You either enter the card number or the client s name or the periods of the stay You can filter the search results according to the status of reservations validated cancelled or both Holiday Cheque allotments Regarding the bookings in card mode you have to choose the rentals out of the allotments set aside to the Holiday Cheque concept held with the Holiday Cheque central purchasing office or via the web NATA A eee era RESERVATION AND PAYMENT B To debit Camping Cheques when the payment of the rental is made by Holiday Cheque customers passing by stays not subjected to a prior booking gt Click on Immediate debit 1 Introduce the customer s card in the connected card reader 2 Access the customer s file and check his details 3 Enter The start and end dates of the stay e The full amount of the stay or t
11. sal to optimize with you the occupation of the allocated stocks You do however have the option via your mana gement interface to open or close a period for an allotment as follow e Booking record Donde a hiim A Ele lak FE GEEET LET EE Da ay A aes ae Peer LU e Bra Dl rr Am Bie a a O pen ra Fite Me A y RES Bs m ll ame phares dren A Ce www secureholiday net admin Ma O AR hr En ions rar ph ar mn e man E San nam es du Qe sa nain Had mb far le de ma A CRE TU a T AO T IIE era rara rarawe a a o A hae bo mme a Oa e a re crm ig aar rar ie AAA E Open E Reservation Holiday Cheque CLIENT S ARRIVAL AND DEPARTURE HELPFUL HINTS 1 Deposits The campsite or residence fixes the deposit on a free basis to guarantee itself against any possible damage SAS Kawan Group cannot be held responsible for damage caused by a customer even if the latter has booked through the Holiday Cheque booking centre or settled with digital Camping Cheques You cannot charge cleaning costs unless the client requests the service because he does not wish to do the cleaning himself The deposit or cleaning deposit must be given back to the client if the ren tal has not suffered any damage and is given back in the same state of cleanliness that on arrival 2 On client s arrival er For reservations based on vouchers you have been notified of The clients 3 On client s departure arrival by email if
12. vation emails contact immediately the Hotline Secure Holiday 33 561 472 353 to verify the delivery address Upon arrival the customer gives you a voucher issued by the booking centre Forgotten password Call the Secure Holiday Hotline 33 561 472 353 www secureholiday net admin Online Holiday Cheque schedule On the interface you will only find the reservation Ie 2 made through the Holiday Cheque central purchasing You will find the Holiday Cheque grids office applied onto the models entrusted to Reservations concerning settlements with Silver card or Gold Card are not displayed here Go to www secureholiday net admin and Password provided by Secure Holiday mo your Login e Sales Report www secureholiday net admin Come dome im Dean de pan Ron hd AS aS GT Sal Pica HA J samien A por mor a e al mp mn ae bi us Le rom a ge ia CRE Y E E EE IRE LAR SR Please check regularly the sales report based on bookings made through the web site and call centres which does not include the stays settle by digital Camping Cheques with the Silver Card or Gold Card However if you had any doubt about the contents of a reservation received by email this sales report is an essential audit tool e Retrocessions From April if all your rentals are full and that you wishto rent a rental that you had allocated to Holiday Cheque we remain flexible Your coordi nator is at your total dispo
13. you want to check you can also check your sales report Any service that would be invoiced in addition on www secureholiday net admin to the voucher or digital Camping Cheques should be Upon arrival the client must hand over a voucher to you here opposite made clear to the customer and must be included If the voucher does not match the information that you had received in our brochure by email don t hesitate to contact us For payment by digital Camping Cheque unit value of 15 or 16 the For payments in digital Camping Cheques insert in customer will show his Silver Card or his Gold Card on arrival the client s card in the card reader that will proceed to an automatic update The accounts are synchronised the payment is completed Camping la Carte e VACANCES e des Cr tes SAS KA T8 Domaine Saoncor 87 35 42 20 Bo te 3 Email campin E galacart 12r TVA FR 0685265200 e wanadoo fr A ay pua Saty TVA FR 06418679643 Subject Invoicing ofth i e Holiday Che From the 01 05 2014 until the mom me Encl losed vouchers May June and July Parcel sent the 10 07 2013 Date of Invoicing 10 07 2014 Invoice N 1250 n to match the invoice number of Your accounts Total amount 7850 00 Commission Total am Gi 25 KEA to pay all incl 5887 50 including VAT 10 588 756 INVOICING 1 Invoicing of stays on a voucher basis You have to edit
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