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1. Department of request submitter e Address City State Zip optional of request submitter Home Office Telephone s of request submitter E mail Address optional of request submitter for optional e mail contact by the town Transfer Information mechanism for transferring Work Order to multiple departments that may be involved Transfer Date Return Date from the transferred dept Department transferred to Time Spent Man Hours optional misc Information that may be entered after Work Order completion for other analysis purposes e g planning accounting etc e Remarks comments notes for future reference e Other Info Fields you may custom create these via the Create or Edit Work Order Type functions 5 Click Update bottom screen to update the Work Order Page 37 of 47 CIT 2 NE T LLC e User Reference Version 6 WORK ORDER Edit a Work Order Submission Within the Submissions tab click Work Order The default display is all Work Orders sequenced by Work Order Type amp Date submitted 3 You can modify the display list of Work Orders by any of the following methods e Selecting via pull down menu top screen status New Open New or Open Complete All e Sorting the list by Type Date Created Type Last Name Last Name Date Created e Searching for specific Work Orders by entering top right screen Submitter Name Submitter Address 4 Click Update List top middle sc
2. Multi List for multiple item selection Text for public access user input of text e Enter the Items to be included in the pull down list e g High Medium Low NOR An example of this process could be a set of pull down menus associated with Work Order priority levels Label where you might have a list of priorities Items such as High Medium Low and you would allow only one item at a time to be selected from that pull down menu list of priority levels Types single 5 Click Add bottom screen to submit the information 6 Click Update Sort Order bottom right screen Edit Work Order Type Within the Modules tab click Work Order Click Work Order Type Category that you want to View Edit View the information or edit the information as described in steps 3 5 for Add New Work Order Type Click Update bottom screen Verify sort order amp Click Update Sort Order bottom screen ie 22 a E Page 36 of 47 CIT 2 NE T LLC e User Reference Version 6 WORK ORDER Create a Work Order for a Service Request 1 Within the Modules tab click Service Requests Note that Work Orders are created within the Service Requests Application 2 Select the specific Service Request to create a work order from 3 Click Create Work Order top screen 4 Enter information for e Request Type Select type of Service Request from pull down e Last Name of request submitter e First Name of request submitter
3. News Headlines e Calendar of Events NR e Scrolling Message enter the text of any message that you want to display in scrolling format across the Department Home Page e Display Until e Day enter the date that you want the message to display until e Time enter the time on that date that you want the message to display until message will automatically be removed from public display when that day amp time is reached 4 Click Update immediately below the Scrolling Message parameters to update any of the parameter changes you may have made 5 Click Main Website within the colored tab area or select another tab to perform other functions Page 9 of 47 CIT NE T LLC e User Reference Version 6 ADD EDIT DEPARTMENTS Add Pages within Departments Note that the blue highlighted parameters are the key basic items that you ll need to work with to create the new web page enter the content and indicate where the page will display on the web site Within the Main Website tab click the function Add or Edit Departments 2 Select the Department that you ll be working within from the Departments list and click Edit 3 To add anew web page within the department you selected scroll down to the Web Page section and click the Add function 4 Enter information for Log Information This is an optional field that can be use this field to enter optional comments about any edits changes that you m
4. ve refer to Create Work Order for step by step instructions If you are not creating a Work Order to view another Service Request click Back to Service Request List top right screen and follow steps 3 6 as outlined above or Click Back to Admin Index top right screen to return to the main Admin Index page Page 35 of 47 CIT NE T LLC e User Reference Version 6 WORK ORDER From this application module you can get to the functions to Create Work Order Types View Edit Work Orders View Work Order Performance Measurements or manage the Work Order main page Please note that Work Orders are created within the Service Requests Application Add New Work Order Type Within the Modules tab click Work Order Click Add New Work Order Type top center screen 3 Enter information for Type Enter name of Type of Work Order Department select Department Work Order will be associated to E mail Address e mail address where Work Order notification will be sent Do You Want To Be Contacted indicate Yes No if request submitter wants to be contacted back by the town via e mail 4 Enter the Custom Fields information to be associated with this Work Order Form this will be content for any informational pull down menus you may want to include in this form e Enter pull down Label description e g Priority Level e Select Type of pull down information list i e Single List for single item selection
5. color sort order e Click the specific Poll answer to be edited e Change the text or select a new color from the color or change the sort order display sequence e Click Update to enter your edits To delete a Poll e Click Delete next to the specific Poll to be deleted 4 When you have finished adding deleting or editing Polls on the Polls page click Close Current Window X at top right screen to return to the Modules Tab page Page 32 of 47 CIT NE T LLC e User Reference Version 6 SERVICE REQUEST This application module enables Service Request submissions to be submitted by town staff via the Administration application This acts as a shortcut to allow staff to by pass having to enter Service Requests via the public access web site Submit Internal Service Request Within the Submissions tab click Submit Internal Service Request Enter information for Request Type Select type of Service Request from pull down Last Name of request submitter NR e First Name of request submitter Department of request submitter e Address City State Zip optional of request submitter Home Office Telephone s of request submitter E mail Address optional of request submitter for optional e mail contact by the town e Do You Want To Be Contacted indicate Yes No if request submitter wants to be contacted back by the town via e mail 3 Click Next bottom right screen to continue
6. Category Within the Modules tab click the check box icon next to Frequently Asked Questions FAQ 2 Click Del next to FAQ Category right screen to be deleted 3 Click OK or Cancel when delete verification window appears Add FAQ Within the Modules tab click the check box icon next to Frequently Asked Questions FAQ 2 Click Add New FAQ top right screen 3 Add information for e Notes on Contents Edits Use this field for comments on your FAQ add Edit Useful for referring back later and giving the administrator information about how and why you made the changes you made not publicly displayed The Edit Log displays User Date and Notes of previous Edits updated to this page e Title This is the FAQ title e Category This is the FAQ Category Department This is the Department the FAQ will be associated to Description Paragraph Breaks click HTML codes for html to control the display format or click TEXT PARAGRAPH for control of paragraph breaks for manual text entry Description Upload html file Here you have a choice of either uploading an html file containing content or manually typing in the content entry display screen the content text that you want to display clicking the normal tab at the bottom of the content entry viewing screen will show you a public access display of the content clicking the html tab at the bottom of the content entry viewing screen will show you the content wit
7. View Edit Meeting Page 26 Delete Meeting Page 26 NAVIGATION MENU Page 27 Add Delete Items To Navigation Menu Page 27 NEWS amp INFORMATION Page 28 Add News Item Prior to Posting Page 28 Preview News Item Prior to Posting for Display Page 29 Authorize News Item to Post for Display Page 29 Page 2 of 47 CIT NE T LLC e User Reference Version 6 PHOTO JOURNAL Page 30 Add Delete a Photo Journal Page Page 30 Add Delete Edit View a Photo on a Photo Journal Page Page 31 POLLS Page 32 Add Delete Online Poll Page 32 SERVICE REQUEST Page 33 Submit Internal Service Request Page 33 Create Service Request Form Type Page 33 View Edit Service Request Submission Page 34 Manage Service Requests Page 35 WORK ORDER Page 36 Add New Work Order Type Page 36 Edit Work Order Type Page 36 Create a Work Order Page 37 View Edit a Work Order Submission Page 38 MANAGING UPLOADING WEB SITE FILES Page 39 Manage Web Site Document Files Page 39 Manage Web Site Image Files Page 40 TIPS amp TIDBITS Page 41 USER FAQ s Page 42 Page 3 of 47 CIT NE T LLC e User Reference Version 6 CIT NET ADMINISTRATION APPLICATION The Administration Application is the secured access set of application modules that control the style content and management of the public access front end of the web site it is where you manage the web site and content that is displayed to the public Access to the Administration Application is restricted and requires a us
8. and answers page in the Administration Control Center go to Add or Edit Web Pages within the Main Website tab and select the page called Ask the Mayor to edit How do I insert an image into a news item Copying and pasting and uploading via the browse button won t work here The way you insert an image into a news item is different and is related to the content editor box where you type in the text of the news In the content editor box you will see a series of buttons much like what you would see when using Word One of those buttons looks like a little yellow box with a mountain range inside That is the Insert Image button First type in the text that you want to have in the news item and then position and click the cursor within the content editor where you want the image to be inserted Then click the Insert Image button little yellow mountain range and you will get a new window that lets you select an image from a list of those images already on our server Or if you want to use a new image from your own computer look at the top of the window for an option called New Image Clicking that option lets you pick an image off of your own machine and upload it to our server for use After you select and upload the image to our server you can then click Insert Image at the bottom of the window to insert that image into the news item Page 43 of 47 CIT NE T LLC e User Reference Version 6 Is there any capability that can
9. heading to be displayed for this department e Events Calendar e Contact Information e News amp Information e Information Center Forms e Meeting Schedules e Frequently Asked Questions FAQs e Display on Main Dept Page e News Headlines e Calendar of Events NR e Scrolling Message enter the text of any message that you want to display in scrolling format across the Department Home Page e Display Until e Day enter the date that you want the message to display until Time enter the time on that date that you want the message to display until message will automatically be removed from public display when that day amp time is reached 4 Click Add bottom screen to enter the information amp return to the Department Pages list screen To create individual content pages for this new department follow the steps outlined under the ADD PAGES WITHIN DEPARTMENTS instructions 5 Click Main Website within the colored tab area or select another tab to perform other functions Page 8 of 47 CIT NE T LLC e User Reference Version 6 ADD EDIT DEPARTMENTS Manage a Department Home Page Within the Main Website tab click Add or Edit Departments Select the specific Department from the Departments list and click Edit right screen 3 Enter Departmental Information amp select parameters for Departmental Name this is the department web section you are working within and the Department that you selected o
10. is available for viewing online The online report can be accessed after login to your specific client link as specified below A client userid and password are required for access to view the report http www your specific client url here activity Unable to remove colored highlighting when using text editor This happens sometimes due to how text is pasted in sometime it gets wrapped in a paragraph tag and it can t easily be undone Also not all wordprocessor software tools willnecessarily have the same functionality so you may not have the same editing capability when importing content from one software tool to another Such limited cross functionality exists between tools such as MS Word and Wordpad for instance Unfortunately this is the case with certain functions between the ActiveEdit tool that Cit e Net uses and other tools such as MS Word some cross functionality is missing In the case of removing colored highlighting from imported text we suggest the highlighting be removed in the original document where it was created and then imported to the ActiveEdit text editor tool after the change has been made Page 47 of 47
11. page left frame displays the directory structure if one exists of image folders and files already uploaded to the web site To upload an image file e Click Browse web page left frame e In the browser window select from your PC the specific image file to be uploaded amp click Open to have the file address entered to the directory e Click Upload to upload the file to Cit e Net Repeat the process for each new file to upload to Cit e Net To rename an image file e Select the image file you wish to rename web page left frame e Click Rename This Image web page right frame 1 Enter new document name and click Submit To delete an image file e Select the image file you wish to rename web page left frame e Click Delete This Image web page right frame 1 Verify whether you want to delete this image click OK or Cancel To view a web site image file e Select the image you wish to view web page left frame e Click View Image web page right frame To link to a web site image file e Select the image file you wish to link to web page left frame e Copy the image file URL listed next to Link To This Image web page right frame and paste the link when you create the hyperlink refer to the content editor instructions creating hyperlink 3 When you have finished managing web site images click Close Window to close the image manager window to return to the Administration Control Center window Page 40 o
12. regarding your edit changes during the edit process This could be useful if multiple people will be working on editing the page This log information and its content will disappear when the pending web page is Authorized for public display e Active When this check box has a check mark in it the page is active and will display on the site when it is empty the page will be hidden e Page Title This is the title of the page e Page URL if the page you will be using is an existing web page somewhere enter it s URL here e Upload html content file or directly enter text Here you have a choice of either uploading an html page you created in another application or typing the text you want to appear on the page in the larger box NR In the ActivEdit content editor clicking the normal tab at the bottom of the content entry viewing screen will display to you what the content will display as to the public public access display of the content while clicking the html tab at the bottom of the content entry viewing screen will show you the content with html commands In the FCK content editor the Source function icon is the equivalent function Advanced Department Page Options e NavBar Image You can upload an image for the button which will be used as a link to this page If an image has already been uploaded it will show here Mouse over NavBar Image You can upload a Mouse over image for the button which will be used as a l
13. right web page to return to the Modules Tab web page Add Delete Items Listed On The Navigation Menu You can easily have a web page display as an item to the Navigation Bars Navbars list and you can specify to have either the web page title or an image display as the Navbar item or mouse over effect 1 Within the Main Website tab create the new web page in either the Add Edit Departments or Add Edit Web Pages functions or open the existing web page if you have one Scroll down to the Advanced Options parameter area and checkmark the parameter Display on Main Navbar 2 To use an image for the Navbar item in the Advanced Options parameter area next to the Navbar Image parameter click the Browse function and select the image from your PC that you want to upload to the Cit e Net server to use for the Navbar image Otherwise by default the descriptive text of the web page title will automatically be used in the Navbar List 3 If you want a Navbar image mouseover effect that uses another image for the mouseover effect then for the Mouseover Navbar Image parameter repeat the above step 4 Click the Add or Update function when you are finished 5 To sequence the item display location in the Navigation Menu a Within the Main Website tab select the Sort Navigation Bar Items function b Specify the sort sequence number of the new Navbar item which determines where the new Navbar item will display within the Navbar list and cli
14. what other pages are also associated with the overall main site Creating pages using the Add or Edit Departments or the Add or Edit Web Pages functions allows us to quickly see these individual page distinctions Creating pages within a department web site section We use the Add or Edit Departments function to add pages within a department because we want to be able to quickly amp easily see amp track all individual pages that are assigned to amp associated with each specific department You can see this tracking capability by clicking Add or Edit Departments and then selecting any specific department at the bottom of the screen will display a listing of all web pages associated with this department both current existing web pages as well as all new pending web pages that have been created Creating pages for the main web site section Just as each individual department can have new pages created amp linked to it so too can the overall main web site section Each Navbar can also have additional pages associated with it besides that Navbar s home page This can be done using the Add or Web Pages function By clicking Add or Edit Web Pages the screen will display a listing of all web pages associated with the overall main web site Navbars By selecting amp editing any specific page from this display list you can see from the parent page parameter what specific main section or Navbar this particular page is associated w
15. will completely replace any previously entered content either from another file or manually entered Html commands are required with the manual option if the you want the content to display in other than WYSIWYG mode Manually entering content will only affect the actual content specifically being manually added edited deleted and will not automatically delete the entire previous contents as the upload html file option would e Minutes enter a file name or browse to download a Minutes file for the meeting e Content Editor for Minutes Here you have a choice of either uploading an html file containing content or manually typing in the content entry display screen the content text that you want to display Caution uploading an html file will completely replace any previously entered content either from another file or manually entered Html commands are required with the manual option if the you want the content to display in other than WYSIWYG mode Manually entering content will only affect the actual content specifically being manually added edited deleted and will not automatically delete the entire previous contents as the upload html file option would clicking the normal tab at the bottom of the content entry viewing screen will show you a public access display of the content clicking the html tab at the bottom of the content entry viewing screen will show you the content with html commands 5 To add the meeting to the list of me
16. with the Service Request Form 4 Enter the specific Service Request information 5 Click Submit bottom right screen to submit the Service Request Add a Service Request Form Type Within the Modules tab click Service Request Form Enter in the Type field the description that you want to label this specific Service Request Form Indicate what type of service request this form will be used for Internal or Both Public amp Internal Select pull down menu the Department the Service Request form will be associated with Enter the e mail address of the contact to receive the actual service request submission Daw Rw NS Enter the Custom Field information to be associated with this service request form the content for any informational pull down menus you may want to include in this form Enter pull down Label description e g Traffic Sign e Select Type of pull down information list i e Single for single item selection Multi for multiple item selection Text for a user input of a specific text data field Enter the Items to be included in the pull down list e g Stop Sign Yield Sign Other Sign an example of this process could be a set of pull down menus associated with Traffic Signs Label where you might have a list of Signs Items such as Stop Yield or Other Sign and you might allow only one item at a time to be selected from that pull down menu list of signs Types single 7 To complete the Service R
17. CIT NET Administration Application User Reference Manual Version 6 CIT NE T LLC e User Reference Version 6 TABLE OF CONTENTS ADMINISTRATION APPLICATION OVERVIEW Page 4 MANAGING WEB PAGE RELATIONSHIPS Page 5 ACTIVATING APPLICATION MODULES Page 7 ADD EDIT DEPARTMENTS Page 8 Add a Department Page 8 Manage a Department Home Page Page 9 Add Pages within Departments Page 10 Edit Department Page s Page 11 Delete Department Page s Page 12 CONTACT INFORMATION Page 13 Add New Contact Page 13 View Edit Contact Page 13 Delete A Contact Page 13 Contacts Page Heading Page 13 De Activate Re activate Contacts Module Page 13 CONTENT EDITOR Page 14 Tutorial Page 14 Content Entry Page 14 Copy amp Paste Page 15 Create Hyperlinks Page 15 Delete Hyperlinks Page 15 Create Links Within Pages Page 16 EVENTS CALENDAR Page 17 Add Event Page 17 View Edit Event Page 18 Post Un Post Event for Public Display Page 18 Delete Event Page 18 FORM CENTER Page 19 Add New Form Section Type Page 19 Delete Form Section Type Page 19 Add New Form Page 19 Edit Form Page 20 Delete Form Page 20 FREQUENTLY ASKED QUESTIONS FAQs Page 21 Add FAQ Category Page 21 Delete FAQ Category Page 22 Add FAQ Page 22 Edit FAQ Page 22 Delete FAQ Page 22 LINKS Page 23 Add Link Category Type Page 23 Add Link Page 23 Delete Link Page 23 View Edit Link Page 23 MAILING LISTS Subscription e mail lists Page 24 MEETING SCHEDULES Page 25 Add Meeting Page 25
18. E T LLC e User Reference Version 6 ACTIVATING APPLICATION FUNCTIONS Activate a Specific Application Module Click the Modules Tab Within the Modules tab click the specific function s tools icon e g Contacts News Links etc Checkmark the Active checkbox Click Update Repeat the process for any specific function you wish to activate When you have finished click Close Current Window X at top right screen to return to the Modules Tab page For those clients that have the Executive Preview amp Authorize application a click the Main Website Tab b Click Add_or Edit Web Pages c Select the specific function you have just indicated to be activated and click Authorize Deactivate a Specific Application Module Click the Modules Tab Within the Modules tab click the specific function s tools icon e g Contacts News Links etc Un checkmark the Active checkbox Click Update Repeat the process for any specific function you wish to deactivate When you have finished click Close Current Window X at top right screen to return to the Modules Tab page For those clients that have the Executive Preview amp Authorize application a click the Main Website Tab b Click Add_ or Edit Web Pages c Select the specific function you have just indicated to be deactivated and click Authorize Page 7 of 47 CIT NE T LLC e User Reference Version 6 ADD EDIT DEPARTMENTS Add a Department Within the Main Website ta
19. Information 2 News Updates main screen will display all News Items sequenced by Category Release Date News Title and Department 3 After performing the viewing edit procedure for the News Item click Preview next to the specific News Item to view how the News Item will actually appear when posted for public access display 4 To preview another News Item repeat step 3 as outlined above 5 To exit News Updates click Back to News List or Back to Admin Index top right screen For those selected staff personnel who are assigned Authorize capability to post pages for public display the Authorize procedure is as follows Authorize News Item to Post for Public Access Display 1 Within the Modules tab click the check box icon next to News and Information 2 News Updates main screen will display all News Items sequenced by Category Release Date News Title and Department 3 After performing the viewing edit preview procedures for the News Item click Authorize next to the specific News Item you want to authorize posting for public access display 4 To authorize another News Item repeat step 3 as outlined above 5 To exit News Updates click Back to News List or Back to Admin Index top right screen Page 29 of 47 CIT NE T LLC e User Reference Version 6 PHOTO JOURNAL Add a Photo Journal Page 1 Within the Modules tab click Photo Journal 2 The default display shows all current Photo Journal Pages w
20. Q I could scroll to the bottom of the page and copy and paste html commands for bold underline etc You can still get to those HTML codes Before you go into the function to add your FAQ go to the Help tab in the Control Center and click the link to Common HTML Tags Clicking that link will open up a new pop up window with the basic HTML commands you are used to seeing Then you can go back to the original window and create your FAQ and anytime you need to refer to the HTML codes while you are creating your FAQ just bring the pop up window up to the front and copy and paste what you need from it Page 42 of 47 CIT NE T LLC e User Reference Version 6 Having a problem entering uploading a pdf file as input as a news item in the News function The news items function doesn t support PDF s as uploads and doesn t allow pdf files as input directly into the content editor However you could upload the PDF as a form in either the Form Center or the Manage Website Documents function in the Administration Control Center and then you can easily link to the PDF document from within any news item by creating a hyperlink to that PDF If the news item or PDF is associated with the mayor you could upload the PDF as a Report on the Mayor s page We built that function for periodic reports the Mayor would want to make available like budget documents or annual reports Then you can create a link to the PDF from within a standard text news
21. ay subsequently make It can be useful for referring back later and giving the administrator information about how and why you made specific changes these comments are not publicly displayed e Active When this checkbox is checked the page is active and will display on the site when it s authorized when checkbox is unchecked the page will be inactive and will not display when authorized e Page Title This is the title of the page e Page URL this field would be used if you want to use another web page as this web page the target web page s URL would be entered to this field e Upload html content file or directly enter text Here you have a choice of either uploading an html file such as from MS Word or you can typing the text you want to appear on the page in the larger box FYI clicking the normal tab at the bottom of the content entry viewing screen will show you a public access display of the content clicking the html tab at the bottom of the content entry viewing screen will show you the content with html commands Advanced Department Page Options e NavBar Image You can upload an image for the button which will be used as a link to this page If an image has already been uploaded it will show here e Mouse over NavBar Image You can upload a Mouse over image for the button which will be used as a link to this page If a Mouse over image has already been uploaded it will show here e Display on Main NavBar e So
22. b click Add or Edit Departments To add a department click Add right screen 3 Enter department Information amp select parameters for Departmental Name this is the department web section you are working within and the Department that you selected on the previous web page e Display Dept Nav List When this check box has a check mark in it the department Navigation List will display with a mouseover effect in the upper left page This will appear as a new navigation bar containing the Department name above the standard navigation bars on the left of the page When the Department navigation bar is moused over an expanded list of all pages within the department will display If the check box is left unchecked then the department Navigation List will not display e Display Department Specific Pages For When any of the following check boxes has a check mark in it that specific content category will display department specific information content within the department web site section If the check box is left unchecked then the content category will not display within the department section The categories are self explanatory Links Edit page heading This edit function is displayed with each of the category check boxes Click to set the specific category heading to be either i None to use no heading ii Main to use the category heading displayed in the main web site iii Custom to enter a custom
23. ck Update bottom screen or Click Information Center within the colored tab area to return to the list of forms or Click Modules within the colored tab area or select another tab to perform other functions Delete Form 1 Within the Modules tab click the check box icon next to Information Center 2 Click delete DEL next to the specific Form to be deleted forms sequenced alphabetically by Form Section amp Form Name 3 Click OK or Cancel when delete verification window appears 4 To delete another Form repeat steps 2 amp 3 as outlined above or Click Information Center within the colored tab area to return to the list of forms or Click Modules within the colored tab area or select another tab to perform other functions Page 20 of 47 CIT NE T LLC e User Reference Version 6 FREQUENTLY ASKED QUESTIONS FAQs You can manage Frequently Asked Questions FAQ function by enabling the flexibility to create and sequence FAQ Categories as well as to Add Edit Delete and sequence individual FAQs within those Categories Add FAQ Category Within the Modules tab click the check box icon next to Frequently Asked Questions FAQ Enter Category Type name that you want to create right screen Click Add New Category right screen Verify Enter the numeric sort order identifiers that you want the categories to sequentially display as and click Update ort Order bottom right screen DRWN Delete FAQ
24. ck the Update Sort function By default new navbar items will display at the top of the navbar list with a sort sequence assignment of 0 Page 27 of 47 CIT NE T LLC e User Reference Version 6 NEWS amp INFORMATION Add News Item Prior to Posting 1 Within the Modules tab click the check box icon next to News and Information 2 News Updates main screen will display all News Items sequenced by Category Release Date News Title and Department 3 Click Add New News Item top left half screen 4 Add information for e Notes on Contents Edits Use this field for comments on your FAQ add Edit Useful for referring back later and giving the administrator information about how and why you made the changes you made not publicly displayed The Edit Log displays User Date and Notes of previous Edits updated to this page e Title This is the News item title Release Date date the item is to be released for posting for public display Expire Date date the item is to be removed from public display e Category This is the News Item Category e Department This is the Department the New Item will be associated to Description Paragraph Breaks click HTML codes for html to control the display format or click TEXT PARAGRAPH for control of paragraph breaks for manual text entry Description Upload html file Here you have a choice of either uploading an html file containing content or manually typing in t
25. d processing functions Each of the following functions has an associated Content Editor icon doing a mouse over of an icon will show a description of the icon function e Fonts T icon with color palette Font Type Sizing Style Color selection Bold Italic Underline e Copy Cut Paste Undo Redo e Indentation of text e Alignment of text e Bullets Numbering e Tables insert table create a quick table e Images e Hyperlinks Special Characters e Find e Spell Check e Help e Normal HTML clicking the Normal tab will display the content as standard text entry format as it will display to the public while clicking the HTML tab will display the content with it s associated HTML programming commands oF click the Content Editor Help icon for explanations of the Content Editor icons amp functions listed above To finalize entry of new or edited content click Add or Update directly below the Content Editor window Page 14 of 47 CIT NE T LLC e User Reference Version 6 CONTENT EDITOR Copy amp Paste Go to the content that you want to copy a specific file window or web page where content resides 2 Select the content to be copied e Highlight the specific content with the cursor e Use your browser or word processor edit copy functions 3 Paste the content on your Cit e Net web page e Go to the Cit e Net Content Editor for the specific web page e Position the cursor in t
26. display all the subscription lists Click on the specific Mailing List you want to view edit View the Mailing List content and Edit any content that you want refer to Add Meetings instructions 5 To Update the Mailing List after any edits click Update bottom center screen and you will return to the Meeting Schedule main screen 6 To View Edit another Mailing List repeat steps 3 through 5 as outlined above Or To exit Mailing Lists Click the X Close Current Window top right screen or Click Main Website within the colored tab area or Click another tab to perform other functions Fas eine Mailing List Domain You can select to either use the current town web site domain or create another custom domain for the subscription lists You do this selection by clicking the approriate radio button on the right side of the web page underneath the Mailing List Domain header To create a custom domain also type the domain name within the text entry field Subscription List Names List names must be unique between 3 and 23 characters long with no spaces and no special characters It is important to note that the list name you enter here must match exactly the list name on the mailserver Each list must be initially setup on the mailserver BEFORE you setup the list in the Administration Control Center application and begin using it within the web site application You can accomplish this by either logging into the Imail web interface as an admi
27. e and display multiple web pages for various organizations functions or content within a single department You can manage the display of information related to specific functional areas within a department by creating separate pages for each of the different functions and then linking the pages via the parent child relationship to other pages within the department or even to other pages outside of the department but within the web site In the hierarchical structure as outlined below the Department of Public Health home page is the parent page for other web pages within the department From a department submenu listing you can select other pages that may pertain to other sub level functions performed within the department e g Drug Abuse Prevention programs which in turn may have their own child pages that pertain to other sub functions such as specific drug abuse programs A child page can also act as a parent page to other web pages within the site For example I Parent Page Dept of Public Health home page A Drug Abuse Prevention page can be a Child page to Dept of Public Health home page 1 Alcohol Treatment page can be a Child page to Drug Abuse page 2 Drug Treatment can be a Child page to Drug Abuse page Page 5 of 47 CIT NE T LLC e User Reference Version 6 ADMINISTRATION APPLICATION FUNCTIONS amp STEP BY STEP INSTRUCTIONS Page 6 of 47 NAUK WN SON OP whee CIT N
28. e at this time Click Back to Index top right screen to return to the main Admin Index page Page 30 of 47 CIT NE T LLC e User Reference Version 6 PHOTO JOURNAL Add Edit Delete View a Photo on a Photo Journal Page 1 Within the Modules tab click Photo Journal 2 The default display shows all current Photo Journal Pages with their relative sort order amp active display indicator Yes No status 3 To edit view a specific Photo Journal Page click the specific photo journal page In addition to viewing the page you can also add delete edit specific photo information To add a photo e Click Browse small to select from your PC files thumbnail photo version to be added e Click Browse large to select from your PC files large photo version to be added e Title of new photo e Description of new photo e Click Sendfile to send the photo file from your PC to the server To delete a photo e Click Delete next to the specific photo to be deleted To edit photo information e Click the specific photo to be edited on the photo journal page e Change the title description of the photo or select a replacement photo e Click Update to enter your edits 4 If you have completed adding deleting or editing photos on this Photo Journal page Click Back to Page List top right screen to return to the Photo Journal list of pages 5 When you have completed creating editing or viewing Photo Journal pages Click Back to Ind
29. e down before you upload it using image editing software most digital cameras come with some software to do basic image editing cropping and re sizing You can re size your image down to about 200 pixels wide by 160 pixels high which is a good range for images on the home page to be in Department Event Calendar entry I entered an event in a department s Calendar but the event displays only on the Main Calendar not the department Calendar I checked off the DP as well as the MP boxes When you enter an event if you want it to appear on a particular department s calendar you need to select that Department using the dropdown menu box labeled Dept Org on the page where you create and edit the event Adding an Image Title and Description for the Home pages images similar to the images in the Photo Journal Is this planned or possible No right now you can t add title text to those images It may be a feature that we may add at some point in the future In the short term though if you edit your photos in a program like Photoshop you can add some title text below the picture just add some white space below the picture itself and put in your text which would be part of the image you upload and would have the same effect as adding in title text separately Where do I go when I create a new FAQ and I want to pose my question in bold and underline format Before you changed the look of your web page 7 30 03 when I went to create a new FA
30. equest Form click Add bottom center screen Page 33 of 47 4 5 CIT NE T LLC e User Reference Version 6 SERVICE REQUEST FORM Edit Service Request Submission Within the Submissions tab click Service Request Form The default display is all Service Requests sequenced by Service Request Type amp Date submitted You can modify the display list of Service Requests by any of the following methods e Selecting via pull down menu top screen status New Open New or Open Complete All e Sorting the list by Type Submit Date Type Last Name Last Name Submit Date e Searching for specific Service Requests by entering top right screen Submitter Name Submitter Address Click Update List top middle screen to redisplay the list of Service Requests per your specifications To view a specific Service Request detail click Name or Address of the request submitter In addition to viewing the detail you can also enter any of the following information e Transfer Service Request to another Type of Service Request pull down menu e Change status via pull down menu New Open New or Open Complete All e Enter an Action Date e Enter notes for Action Taken e Enter additional comments If you entered additional information to the Request amp want it saved click Update bottom screen If you want to create a Work Order from this specific Service Request select a Work Order Type from the pull down me
31. erid and password User access amp security levels are determined by the town via userid amp password security which is assigned by client staff selected to act as the web site administrator s The Administration Control Center function content is dependent on the specific Cit e Net application modules subscribed to by the client The Administration Application is an index of administrative functions with the page layout structured into four 4 tab style sections Main Website tab Modules tab Submissions tab Help tab Each tab contains a listing of the specific web site management functions within that tab section An overview of the four 4 individual Tab sections and their associated functions is listed below gt Main Website Tab The functions within this tab section allow you to edit and customize styles for your entire website edit home page content edit and review individual web pages and edit departments and organizations gt Modules Tab The functions on this tab allow you to add edit and delete content for the various modules that are part of your website You can also edit the setup for each module The actual modules included are determined by the specific client subscription amp also by the individual user security profile Examples of some modules would be Contacts Events Forms FAQs Links Meeting Schedules News amp Information Service Requests Work Orders and others gt Submissions Tab The functi
32. ert link To create any additional page anchors or hyperlinks repeat the above steps otherwise To finalize entry of the new or edited content click Add or Update directly below the Content Editor window click the Content Editor Help icon for detailed explanations of the icons amp functions listed above Page 16 of 47 CIT NE T LLC e User Reference Version 6 EVENTS CALENDAR This application module manages the web site events calendar Community events can be categorized and displayed on the public access web site Public access users have the ability to submit event requests via the web site for posting on the web site These event requests are queued within the web site Administration Control Center for authorized town staff to review the event request at which time the event can either be authorized and posted by the town on the web site edited before posting or denied for posting If Events are displayed in the List format the Events list display is managed with the automatic removal of expired events as soon as the event date has passed Removed events are kept in archive where they can be stored deleted or editing for future re posting If Events are displayed in the Calendar format past Events will continue to display within the calendar Add Event 1 Within the Modules tab click the check box icon next to Events Calendar 2 Events Calendar main screen will display all events sequenced by Event Da
33. es while simultaneously providing audio explanations Very quickly and briefly though placing the cursor within a table in the content editor and right clicking the mouse will open a window of table editing functions that you may select from for both the cell and table levels Out of date pages are left on the website because there is no place to store the information so that it won t have to be created again from scratch For example pages that periodically recur should be able to be moved off the visible site but be available to be updated and posted again Periodically recurring web pages can very easily be removed from displaying on the public web site and can be placed in an inactive status simply by unchecking the Active parameter field that is located near the top of the control page for every individual web page in the Cit e Net Administration Control Center application Unchecking the Active field enables the web page to exist in an inactive status without displaying on the public site To reactivate the web page to display on the public web site simply repeat the steps outlined above but checkmark the Active field Page 46 of 47 CIT NE T LLC e User Reference Version 6 There should be a way to determine perhaps using IP addresses instead of hits who is actually coming to the site Are the same few people visiting the site and is it relevant This is done within the WebTrends monthly activity report that
34. ete another Meeting repeat steps 3 amp 4 outlined above or To exit Meeting Schedules click Back to Meeting List or Back to Admin Index top right screen Page 26 of 47 CIT NE T LLC e User Reference Version 6 NAVIGATION MENU Navbar Menu Item Sort Sequence You have the ability to change the display sequence of the Navigation Bar Navbar items relative to each other 1 Within the Main Website tab click Sort Navigation Bar Items 2 A listing of the Navbars is displayed Each Navbar has an associated parameter field called Sort Placing an integer number in a Navbar sort field determines the Navbar display sequence Navbars having lower integer sort numbers display before Navbars having higher integer sort numbers Navbars having higher integer sort numbers display after Navbars having higher integer sort numbers To display a Navbar in a certain sequence above or below relative to another Navbar enter an integer number greater than or less than the other Navbar For example to display a particular Navbar above another specific Navbar put a lower integer number in the sort field of the particular Navbar relative to the other Navbar To display a particular Navbar below another specific Navbar put a higher integer number in the sort field of the particular Navbar relative to the other Navbar 3 Click Update Sort bottom screen to enter information 4 When you are finished click Close Current Window X at top
35. etings click Add bottom center screen and you will return to the Meeting Schedule main screen 6 To add another Meeting repeat steps 3 through 5 as outlined above or To exit Meeting Schedules click Back to Meeting List or Back to Admin Index top right screen Page 25 of 47 AwNe AwNe CIT NE T LLC e User Reference Version 6 MEETING SCHEDULES Edit Meeting Within the Modules tab click the check box icon next to Meeting Schedules Meeting Schedule main screen will display all Meetings can be sequenced by either Day Time or Category parameters Click on the specific Meeting you want to view edit View the Meeting content and Edit any content that you want refer to Add Meetings instructions To Update the meeting information click Update bottom center screen and you will return to the Meeting Schedule main screen To View Edit another Meeting repeat steps 3 through 5 as outlined above or To exit Meeting Schedules click Back to Meeting List or Back to Admin Index top right screen Delete Meeting Within the Modules tab click the check box icon next to Meeting Schedules Meeting Schedule main screen will display all Meetings can be sequenced by either Day Time or Category parameters Click delete DEL next to the specific Meeting to be deleted Click OK in the delete verification window to delete the meeting or Click CANCEL in the delete verification window to cancel deletion of the meeting To del
36. ex top right screen to return to the main Admin Index page Page 31 of 47 CIT NE T LLC e User Reference Version 6 POLLS Add Edit Delete a Poll p Within the Modules tab click the Online Polls content icon 2 The default display shows all Polls with their start date total votes submitted amp active display status Yes No 3 To edit view a specific Poll click the specific Poll In addition to viewing the Poll you can also add delete edit specific Poll information To add a new Poll e Click Add New Poll upper right page e Enter the text of the new Poll question Select a color from the color palette e Specify the start showing date when you want the Poll to begin displaying on the web site e Click Next e Enter the Poll s first answer choice Select a color from the color palette e Specify the sort order for the answer where in the list of answers do you want this answer to display e Click Add to enter the new answer e Enter another Poll answer choice if applicable by repeating the process When finished click Close Current Window X at top right screen to return to the Poll list page To add another Poll answer e Enter the new answer Select a color from the color palette e Specify the sort order for the answer where in the list of answers do you want this answer to display To delete a Poll answer e Click Delete next to the specific Poll answer to be deleted To edit a specific answer text
37. f 47 CIT NE T LLC e User Reference Version 6 OTHER MISC TIPS amp TIDBITS When deciding whether to use Add or Edit Web Pages or Add or Edit Departments when creating new web pages the quick rule of thumb to remember is e When adding pages to a department web site section use the Add or Edit Departments function on the administration main index page not the Add or Edit Web Pages function e When adding pages to the main web site section use the Add or Web Pages function on the administration main index page not the Add or Edit Departments function which is for use to create pages associated with departments The rationale behind the rule of thumb is that conceptually we can view the web site as having 2 types of sections the main web site would be the home page amp all of the home pages associated with the other individual Navbars the departments section s would be those pages associated with the individual departments The overall main web site is associated with the home page amp also all of the individual pages associated with all of the Navbars section and then the department Users can create web pages For any new pages that are created we want to be able to quickly amp easily see amp track where those new pages are associated Are they associated with an individual department if so what other pages are associated with that department Or are they associated with the main web site and if so
38. force a disclaimer to appear to highlight to the user that they are leaving the web site and that we cannot be responsible for what XYZ com shows them Within the framework of the Links area the answer is yes If it is a link from the Cit e Net Links page then yes we can build something that pops up a warning window prior to those links loading What we can t do is give that kind of functionality for every external link within the site wherever it exists in the site For instance if someone embeds an external link in one of their department pages we can t really do anything about that The hit counter option is available within the departments section Is there is a way to do that for other pages mayor s home council Will we place a counter on another page requested No it is a department specific option not a page option for Department level home pages We don t offer page counters on individual pages within the basic application How to change category introduction content within department level category displays Links Events Calendar Contacts News Forms Meeting Schedules FAQs The main Main radio button means the header that is used on the main web site page for a specific category news events forms etc will also be used for the same category heading within the department This header is the upper page information text image photo that is entered via the edit page setup function within that specif
39. h html commands 4 Click Add bottom screen Page 21 of 47 CIT NE T LLC e User Reference Version 6 FREQUENTLY ASKED QUESTIONS FAQ Edit FAQ 1 Within the Modules tab click the check box icon next to Frequently Asked Questions FAQ 2 Click the specific FAQ to View Edit 3 To edit enter the edited information amp Click Update bottom screen 4 Ifno edit is required click Back to FAQ List top right screen to return to the FAQ list page or click Back to Admin Index top right screen for return to the Main Admin Home page Delete FAQ 1 Within the Modules tab click the check box icon next to Frequently Asked Questions FAQ 2 Click Del next to link to be deleted left of FAQ 3 Click OK or Cancel when delete verification window appears Page 22 of 47 CIT NE T LLC e User Reference Version 6 LINKS You can manage Links by enabling the flexibility to create and sequence Link Categories as well as to Add Edit Delete individual Links within those Categories Add Link Category Type Within the Modules tab click the check box icon next to Links Enter Category Type name that you want to create top right screen Click Add New Link Type top right screen Verify Enter the numeric sort order identifiers that you want the categories to sequentially display as and Click Update ort Order bottom right screen HAYN Add Link Within the Modules tab click t
40. he check box icon next to Links 2 Click Add New Link top right screen 3 Add information for e Name This is the Name you want to label the Link Link URL format is http linkname domain e Department This is the Department you want to associate the Link to e Category This is the Category you want to assign the Link to e Description Upload html file manually enter in the content entry field the content text that you want to display Html commands are required with the manual option if the you want the content to display in other than WYSIWYG mode Click Add bottom screen Delete Link Within the Modules tab click the check box icon next to Links 2 Click Del next to link to be deleted left of Link 3 Click OK or Cancel when delete verification window appears Edit Link 1 Within the Modules tab click the check box icon next to Links 2 Click the specific Link to view edit 3 To edit enter the edited information amp Click Update bottom screen 4 Ifno edit is required click Back to Links List top right screen to return to the Links list page or click Back to Admin Index top right screen for return to the Main Admin Page Page 23 of 47 CIT NE T LLC e User Reference Version 6 MAILING LISTS e mail subscription lists Add Edit Delete Subscription Lists Within the Modules tab click the check box icon next to Mailiing Lists Mailing Lists main screen will
41. he content entry area of the Content Editor at the position where you want the content to be pasted e Paste the content by clicking the Content Editor s Paste icon not the PC edit or mouse right click paste command the content editor paste icon is the clipboard icon on the content editor task bar 4 When you have completed your entry of new or edited content click Update directly below the Content Editor window click the Content Editor Help icon for explanations of the Content Editor icons amp functions Create Hyperlinks In the Cit e Net Content Editor 1 With the cursor highlight the specific content word phrase photo image table that you want to use as the hyperlink 2 In the content editor task bar click the hyperlink icon looks like a globe amp chain link 3 In the hyperlink window that opens within the HREF field enter the internet address URL of the web site web page or document to which you want to link e g http www whatever com 4 Click insert link the highlighted text is now the hyperlink to the URL you just specified 5 To create additional hyperlinks repeat steps 1 through 4 otherwise 6 Click the Update function below the content editor when you want to complete the changes you have made Deleting Hyperlinks In the Cit e Net Content Editor 1 With the cursor highlight the hyperlinked text word or words that you want to undo the hyperlink 2 In the content editor ta
42. he content entry display screen the content text that you want to display Caution uploading an html file will completely replace any previously entered content either from another file or manually entered Html commands are required with the manual option if the you want the content to display in other than WYSIWYG mode Manually entering content will only affect the actual content specifically being manually added edited deleted and will not automatically delete the entire previous contents as the upload html file option would clicking the normal tab at the bottom of the content entry viewing screen will show you a public access display of the content clicking the html tab at the bottom of the content entry viewing screen will show you the content with html commands 5 To add the item to the list for display authorization click Add bottom center screen and you will return to the News Updates main screen 6 Preview the news item to view how it will display when posted for public viewing refer to the Preview a News Item instructions listed below 7 To add another News Item repeat steps 3 through 5 as outlined above 8 To exit News Updates click Back to News List or Back to Admin Index top right screen Page 28 of 47 CIT NE T LLC e User Reference Version 6 NEWS amp INFORMATION Preview News Item Prior to Posting for Public Access Display 1 Within the Modules tab click the check box icon next to News and
43. ic category It is that introductory information that can reside immediately above the actual page content for that category So the main page of the main web site category could have introductory content and each department choosing to also display this category has the ability to select whether they want to either nullify that information and not use any introductory heading use the same introductory heading as the main web site category or replace that main web site category introduction with content that is custom to their individual department when displaying that category within their department section Where do you create text that would be sent in an e mail to a Service Request submitter In the Administration Control Center within the Modules tab Service Request Form function select the tools icon Scroll to the bottom of the page and there is a submission response content editor enabling input of a pre formatted submission response from the town I was just putting up a different news alert on the home page and it seemed to spread out horizontally more than I d intended Is there a way to keep the text more columnar so that the News amp Alerts running down the right side stay visible Yes it was because of the picture you inserted onto the home page It was too big so it pushed everything out to the right way too much Re sizing the picture to make it a bit smaller will make everything fit again Generally as a
44. ink to this page If a Mouse over image has already been uploaded it will show here e Display on Main NavBar e Sort TBD e Style Choose the style that will be used for this page e Parent Page Choose whether this page has a Parent page from pull down of Departments Drop down List of Children Check to show a list of children pages leave blank to hide children pages from the list Show Children on Sub menu To Be Determined 5 Click Update bottom screen to enter information amp return to the Department Pages list screen or If no information is to be entered click Main Website within the colored tab area or select another tab to perform other functions 5 Ifyou want change this page to or from the department Home Page select the specific page to be the new Home Page from the list amp click Set As Dept Home Page 6 To continue editing pages follow steps 3 through 4 as described above or Click Main Website within the colored tab area or select another tab to perform other functions Page 11 of 47 CIT NE T LLC e User Reference Version 6 ADD EDIT DEPARTMENTS Delete Department Pages Within the Main Website tab click Add or Edit Departments Select the Department from the Departments list and click Edit right screen Select the specific page to delete from the Current Pages list and click Delete right screen Click OK or Cancel when delete verification window appears To continue deleti
45. item Another more cumbersome way to circumvent this PDF issue could be to go to the original file that the pdf was created from and upload the html version of that file If you want to go to the trouble of deconstructing the PDF into text and images then you can do that in the ActiveEdit window of the news item Basically you will be recreating the PDF as an HTML document If the file has some graphics that you want included you can separately insert those graphics in the ActiveEdit content editor after uploading the original html version file Mayor s Message Archive Mayor s messages are entered to archive ONLY from the current message which is done automatically by clicking archive current message When you archive the current message you are creating a copy of it the original message stays there until it is changed by the content editor If no change delete is done to the current message after an archive then the archived amp current messages will both be the same and each will display as such Otherwise you just replace the current message with a new message AFTER you archive a copy of it first Adding amp Editing Have a Question for Our Mayor items On the mayor s page is a highlight box Have a Question for Our Mayor on the right hand side of the page which gives people a link to the mayor s e mail address to send questions and a link to the questions and answers the mayor would post To add and edit the questions
46. ith If we don t use the Add or Edit Departments or Add or Edit Web Pages function in the appropriate instance we could be creating a situation where the ability to track where pages are assigned could be a prohibitively time consuming or impossible task For instance if the Add or Edit Web Pages function is used to create new pages within departments then viewing any department using the Add or Edit Departments won t display a list of any of those pages that were created as being associated with the particular department A user would manually have to check each individual page within the Add or Edit Web Pages function to see what specific department the page is affiliated with That would quickly become an exercise in frustration Page 41 of 47 CIT NE T LLC e User Reference Version 6 USER FAQ s How do I re size photos on the homepage You can t re size the images on the home page the same way you can in the editor window for the other pages of the site That is because the images are stand alone and not part of another page or text That being said you can force the image to be a smaller size by using the image parameters field below the image in the administration area You really don t want to upload large images because they will just slow down the loading of your pages even if you do re size afterward the image is still a large file I just forced it to look smaller on the screen Ideally what you want to do is size your imag
47. ith their relative sort order amp active display indicator Yes No status 3 To adda Photo Journal Page click Add New Page 4 In the appropriate content fields enter page information for Title of new page Description of new page Sort order for the new page sorted relative to all other photo journal pages Checkmark the Active field to activate the page for display on the web site uncheck the Active field to not display on the web site Click Add New Page 5 To add photos enter the photo information in the appropriate content fields Click Browse small to select from your PC files thumbnail photo version to be added Click Browse large to select from your PC files large photo version to be added Title of new photo Description of new photo Click Sendfile to send the photo file from your PC to the server if you don t want to assign a photo at this time click Update left side page 6 Ifyou will not be creating editing or viewing another Photo Journal page at this time Click Back to Index top right screen to return to the main Admin Index page Delete a Photo Journal Page 1 Within the Modules tab click Photo Journal 2 The default display shows all current Photo Journal Pages with their relative sort order amp active display indicator Yes No status 3 Click Delete next to a the specific Photo Journal Page to be deleted 4 Ifyou will not be creating editing or viewing another Photo Journal pag
48. k Del next to Form Section to be deleted right screen in Forms Section Box 3 Click OK or Cancel when delete verification window appears Add New Form Within the Modules tab click the check box icon next to Information Center Click Add New Form top right screen 3 Enter information for Form Name This is the title of the page Form Type Select Type from pull down menu e URL Enter the current Pdf file URL you want to link to e Current Pdf File to Upload Upload html content file or directly enter text into content box 4 To Enter the new Form information click Add New bottom screen or Click Information Center within the colored tab area to return to the list of forms or select Modules or another tab to perform other functions N Page 19 of 47 CIT 2 NE T LLC e User Reference Version 6 FORM CENTER Edit Form 1 Within the Modules tab click the check box icon next to Information Center 2 Click the form you want to view edit forms sequenced alphabetically by Form Section amp Form Name 3 View Edit Delete information for e Form Name This is the title of the page Form Type Select Type from pull down menu e Current Pdf Indicates the current Pdf file link Delete Pdf Check to delete current Pdf file unchecked for no delete action e File to Upload Upload html content file or directly enter text into content box 4 To Enter Update the information cli
49. n 2 Un checkmark the checkbox for the Active parameter 3 Click the Update function To re activate the function to display on the web site follow the steps above but instead checkmark the checkbox for the Active parameter Page 13 of 47 CIT NE T LLC e User Reference Version 6 CONTENT EDITOR The Content Editor used within the Cit e Net application enables the user entry of web page content without having to be knowledgeable in web programming The Content Editor is a word processor like application that contains some of the standard base capabilities and functions of a typical word processing program ONLINE TUTORIAL HELP An online audio visual tutorial is available users to review how to use the Content Editor and its various functions 2 Turn on up the speakers on your computer before starting the tutorial Within the Help tab click View ActiveEdit Tutorials View and listen to the tutorial CONTENT ENTRY Users can enter web page content by any of three 3 methods e Directly typing text within the content entry area of the Content Editor window e Copying amp Pasting contents of a file directly within the content entry area of the Content Editor window e Importing an external html file for imbedding within the content entry area of the Content Editor window The Content Editor contains function icons within the task bar at the top of the Content Editor window for many standard wor
50. n the previous web page e Display Dept Nav List When this check box has a check mark in it the department Navigation List will display with a mouseover effect in the upper left page This will appear as a new navigation bar containing the Department name above the standard navigation bars on the left of the page When the Department navigation bar is moused over an expanded list of all pages within the department will display If the check box is left unchecked then the department Navigation List will not display e Display Department Specific Pages For When any of the following check boxes has a check mark in it that specific web site content category will also display within the department section when it contains any department specific information content If the check box is left unchecked then the content category will not display within the department section The categories are self explanatory Links Edit page heading This edit function is displayed with each of the category check boxes Click to set the specific category heading to be either i None to use no heading ii Main to use the category heading displayed in the main web site iii Custom to enter a custom heading to be displayed for this department e Events Calendar e Contact Information e News amp Information e Information Center Forms e Meeting Schedules e Frequently Asked Questions FAQs e Display on Main Dept Page
51. ng pages follow steps 1 through 4 as described above or Click Department List within the colored tab area to return to the list of departments or select another tab to perform other functions O G a Page 12 of 47 CIT NE T LLC e User Reference Version 6 CONTACT INFORMATION Add New Contact 1 Within the Modules tab click the check box icon next to Contact Information 2 Click Add New Contact top right screen 3 Enter the contact information 4 Click Add bottom screen Edit Contact 1 Within the Modules tab click the check box icon next to Contact Information 2 Click the contact to be edited 3 Enter or delete the information to be edited 4 Click Add bottom screen Delete Contact 1 Within the Modules tab click the check box icon next to Contact Information 2 Click Del next to contact to be deleted left of Contact Name 3 Click OK or Cancel when delete verification window appears Change Contacts Page Introduction Heading To change the heading or introduction area at the top of this web page Within the Modules tab click the tools icon next to Contact Information 2 Enter the introductory content e g text images within the content editor De activate the Contacts Function Page From Displaying To de activate the Contacts function module from displaying on the web site 1 Within the Modules tab click the tools icon next to Contact Informatio
52. nistrator and creating a new list yourself or by sending an e mail to support cit e net requesting the name of the list you would like created Page 24 of 47 CIT NE T LLC e User Reference Version 6 MEETING SCHEDULES You can manage Meeting Schedules by enabling the flexibility to create and sequence Meeting Categories as well as to Add Edit Delete individual Meeting Schedules within those Categories You can also manage the of upcoming and past months of meetings to display along determine if you want to continue displaying the meeting agenda along with the minutes for past meetings Add Meeting Within the Modules tab click the check box icon next to Meeting Schedules Meeting Schedule main screen will display all Meetings can be sequenced by either Day Time or Category parameters Click Add New Meeting upper left half screen Add information for e Date enter the meeting date RwYNS Time enter the meeting time Department select the department associated with the meeting Type select the meeting category associated with the meeting e Meeting Place enter the meeting place e Agenda enter a file name or browse to download an Agenda file for the meeting e Content Editor for an Agenda Here you have a choice of either uploading an html file containing content or manually typing in the content entry display screen the content text that you want to display Caution uploading an html file
53. nu top middle screen and click Create Work Order just below the pull down 6 refer to Create Work Order for step by step instructions If you are not creating a Work Order to view another Service Request click Back to Service Request List top right screen and follow steps 3 8 as outlined above or Click Back to Admin Index top right screen to return to the main Admin Index page Page 34 of 47 CIT NE T LLC e User Reference Version 6 SERVICE REQUEST FORM Manage Service Requests Within the Submissions tab click Service Request Form The default display is all Service Requests sequenced by Service Request Type amp Date submitted to modify the display list of Service Requests refer to View Service Requests instructions To view a specific Service Request click Name or Address of the request submitter Manage the Service Request by changing any of the following information parameters Transfer Service Request to another Type of Service Request pull down menu Change status via pull down menu New Open New or Open Complete All Enter an Action Date Enter notes for Action Taken Enter additional comments If you added or edited information to the Request amp want it saved click Update bottom screen If you want to create a Work Order from this specific Service Request select a Work Order Type from the pull down menu top middle screen and click Create Work Order just below the pull down
54. ons on this tab allow you view and process submissions you receive from the interactive portions of your website The actual modules included are determined by the specific client subscription amp also by the individual user security profile Q Service requests Work orders Volunteer submissions Tax Payments Utility Billing Garage Yard Sale Permits Police Accident amp Incident Report Orders Application for access to public records Submit an internal service request Other online submission applications when applicable OovoOCOOCOOCOD gt Help Tab Look here for resources and documentation to help you use the Cit e net system and get your questions or problems resolved as quickly as possible Some specific functional items within this tab section would be Q Send Questions Comments Suggestions to Cit e Net E mail the Cit e Net programmers at support cit e net User Manual User Discussion Forum currently inactive A quick reference for some very basic amp common html tags An online tutorial for the ActivEdit content editor used in the web site OoOoococo Page 4 of 47 CIT NE T LLC e User Reference Version 6 MANAGING WEB PAGE RELATIONSHIPS Cit e Net enables you to manage web page placement and relationships by creating a hierarchical page structure parent page children page relationships within the Administration Control Center This hierarchical relationship can allow you to structure categoriz
55. reen to re display the list of Work Orders per your specifications 5 To view a specific Work Order detail click Name of the Work Orders creator 6 In addition to viewing the detail you can also enter edit information Status select work order status new open complete from pull down menu e Completed date date work order is completed e Account optional e Names Addresses Transfer Information transfer to another Department s that may also be involved e Time Spent e Man Hours e Remarks e Other custom info you may have created 7 Ifyou edited or entered information to the Work Order amp want it saved click Update bottom screen or If you did not edit enter information depending on which function you want to go to next within the colored tab section click either the Close Current Window Work Order or Submissions or any Tab NOR Page 38 of 47 CIT NE T LLC e User Reference Version 6 UPLOADING MANAGING WEB SITE FILES Manage Web Site Document Files 1 Within the Main Website tab click Manage Website Documents a separate web page window will open for you to manage the document files within 2 The web page left frame displays the directory structure if one exists of document folders and files already uploaded to the web site To upload a document file e Click Browse web page left frame e In the browser window select from your PC the specific document file to be uploaded amp click Open
56. rsion 6 EVENTS CALENDAR Edit Event Within the Modules tab click the check box icon next to Events Calendar Events Calendar main screen will display all events sequenced by Event Date Click on the specific Event Name you want to view edit View Edit the Event content Ifyou want to post the event for public display click to check mark the Active indicator top left screen otherwise leave the Active field blank unchecked b Enter any edits you want to make and click Update bottom center screen you will return to the Events Calendar main screen 5 To perform this process for another Event repeat steps 3 amp 4 as outlined above or Click Modules within the colored tab area to return to the list of modules or select another tab to perform other functions PAWNS Post Un Post Event for Public Display 1 Within the Modules tab click the check box icon next to Events Calendar 2 Events Calendar main screen will display all events sequenced by Event Date 3 Click on the specific Event Name you want to Post Un post for public display 4 If you want to post the event for public display click to check mark the Active indicator top left screen or if you want to manually un post an event from public display click for unchecked mark the Active field blank 5 Click Update bottom center screen and you will return to the Events Calendar main screen 6 To perform this process for another Event repeat step
57. rt TBD e Style Choose the style that will be used for this page e Parent Page Choose whether this page has a Parent page from pull down menu listing all web pages Drop down List of Children Check to show a list of children pages leave blank to hide children pages from the list e Show Children on Sub menu TBD 1 Click Add bottom screen to enter the information amp return to the Department Pages list screen or If no information is to be entered click Main Website within the colored tab area or select another tab to perform other functions 2 To initially set or to change the department Home Page select the specific page to be the new Home Page from the page list amp click Set As Dept Home Page 3 To continue adding new pages follow steps 3 through 6 as described above or To edit pages follow the steps follow the EDIT DEPARTMENT PAGES instructions or Click Main Website within the colored tab area or select another tab to perform other functions Page 10 of 47 CIT NE T LLC e User Reference Version 6 ADD EDIT DEPARTMENTS Edit Department Pages Within the Main Website tab click Add or Edit Departments Select the Department from the Departments list and click Edit right screen To Edit a specific Departmental web page 3 To edit a web page select the specific page to be edited from the list amp click Edit 4 Edit information for Log Information Use this field to log comments
58. rule of thumb if you want to put pictures on the home page try not to make them any larger than about 450 pixels wide when you edit them from your scanner or camera Page 44 of 47 CIT NE T LLC e User Reference Version 6 How can I copy an agenda so that the format does not change from the original Editing it is very time consuming and I can t align the sections as they should be Before you add a new meeting open up an existing meeting that already has the agenda formatted the way you want it In the Agenda content editor window use your mouse to select all of the text in the window starting at the top and going all the way to the bottom Then on the editor toolbar look for the Copy button it is in about the middle of the top row and looks like two pieces of paper and click that button to copy the formatted text to your clipboard Now go back to the Meeting List and click the Add New Meeting link to get to a blank meeting page Before you do anything else put your mouse in the Agenda editor window and click once Then click the Paste button it is right next to the copy button on the toolbar and looks like a clipboard amp piece of paper The agenda you just copied should now be pasted into the field You can then enter in the rest of the information about the meeting and edit the details of the agenda FAQ sorting In the FAQ area within the Administration Control Center you will see a Sort parameter field next to each individ
59. s 3 through 5 as outlined above or Click Modules within the colored tab area to return to the list of modules or select another tab to perform other functions Delete Event Within the Modules tab click the check box icon next to Events Calendar Events Calendar main screen will display all events sequenced by Event Date Click Del next to Event to be deleted left of Event Click OK to delete or Cancel to cancel delete when delete verification window appears Saco a T Click Modules within the colored tab area to return to the list of modules or select another tab to perform other functions Page 18 of 47 CIT NE T LLC e User Reference Version 6 FORM CENTER Forms can be multiple types Pdf text image forms linked to outside the web site etc Form Sections can be created to group forms within for easy display amp user search capability Forms amp Forms Sections can easily be Added Edited or Deleted and the Form Center main page can be managed via this application module Add New Form Section Type Within the Modules tab click the check box icon next to Information Center Click Add New Section top right screen Verify Enter the numeric sort order sequence that you want the categories to sequentially display as Click Update Sort Order bottom right screen AwNe Delete Form Section Type 1 Within the Modules tab click the check box icon next to Information Center 2 Clic
60. sets the default HTML editing component to Install on first use although it is already installed on Windows You can correct this problem on your PC by following the steps to resolve the problem at the link specified below You can also access this link from the Cit e Net Administration Control application within the Help tab by clicking the item I keep being prompted to insert the Office 2000 CD under Misc Items http www activsoftware com support kb index cfm fuseaction single id 1018 Captions are very difficult to align to the photos or other images You must either place the caption on the photo in Photoshop or spend an inordinate amount of time trying to visually align the caption to the photo Being able to insert a text box would help considerably This can easily be resolved by creating a two 2 row table with the top cell for the picture and the bottom cell for the caption Editing tables are difficult to edit You can t easily add or remove rows and columns Table editing capabilities are explained within the content editor s help icon There is also an online audio visual user tutorial for the content editor that is found within the Cit e Net Administration Control Center application under the Help tab and accessed by clicking by clicking the ViewActiveEdit Tutorials function This tutorial explains table editing capabilities in more detail than does the help icon and will visually step youthrough the various procedur
61. sk bar click the hyperlink icon globe amp chain link 3 In the hyperlink window that opens within the HREF field delete the internet address URL of the web site or web page that you want to create the link to 4 Click insert link 5 To create any additional hyperlinks repeat steps 1 through 4 otherwise 6 To finalize entry of the new or edited content click Add or Update directly below the Content Editor window Page 15 of 47 CIT NE T LLC e User Reference Version 6 CONTENT EDITOR Creating Links Within Pages In the content editor l 05 Ist create the page anchor s to link to a Place the cursor at the beginning of the word that you want to create a page anchor for when linking b In the content editor task bar click the hyperlink icon globe amp a chain link c In the hyperlink window that opens within the NAME field enter the name that you want to assign to this page anchor d Click insert link e To create any additional page anchors repeat steps 1 through 5 otherwise 2nd create the links to the page anchor s that you created a With the cursor highlight the text word or words that you want to create as the hyperlink b In the content editor task bar click the hyperlink icon globe amp a chain link c Inthe hyperlink window that opens within the HREF field enter the name of the page anchor in the format PageAnchorName as the address of the page anchor that you want to link to d Click ins
62. te 3 Click Add New Item upper right screen 4 If you want to post the event for public display click the Active indicator upper left screen to check mark otherwise leave the Active field blank unchecked for event not to post for public display 5 Enter event Name amp Date the event will automatically be removed from public display after the event date passes 6 Where to display e Ifyou want to post the event for public display on the town page news list click the Display on Main News List indicator to check mark otherwise leave the field blank unchecked for event not to post on the town page for public display e Ifyou want to post the event for public display on the Department page news list click the Display on Dept News List indicator to check mark otherwise leave the field blank unchecked for event not to post on the Department page for public display 7 Enter the event information in the content editor use the content editor entry area for manual typing or use the editor icons to paste files download photos images tables or to create a table 8 Click Add bottom center screen to enter the event return to the Events Calendar main screen 9 To perform this process for another Event repeat steps 3 through 8 as outlined above or Click Modules within the colored tab area to return to the list of modules or select another tab to perform other functions Page 17 of 47 CIT NE T LLC e User Reference Ve
63. to have the file address entered to the directory e Click Upload to upload the file to Cit e Net Repeat the process for each new file to upload to Cit e Net To rename a web site document Select the document you wish to rename web page left frame e Click Rename This Document web page right frame 1 Enter new document name and click Submit To delete a web site document e Select the document you wish to rename web page left frame e Click Delete This Document web page right frame 1 Verify whether you want to delete this document click OK or Cancel To view a web site document e Select the document you wish to view web page left frame e Click View Document web page right frame To link to a web site document e Select the document you wish to link to web page left frame e Copy the document URL listed next to Link To This Document web page right frame and paste the link when you create the hyperlink refer to the content editor instructions creating hyperlink 3 When you have finished managing web site documents click Close Window to close the document manager window to return to the Administration Control Center window Page 39 of 47 CIT NE T LLC e User Reference Version 6 UPLOADING MANAGING WEB SITE FILES Manage Web Site Image Files 1 Within the Main Website tab click Manage Website Images a separate web page window will open for you to manage the image files within 2 The web
64. ual FAQ item You can enter a number in each field which determines which FAQ in that category comes first second third and so on For example if you want one FAQ to be first you could put a 0 in the Sort field for that FAQ The next one could have a 1 or some higher number and so on It doesn t really matter what numbers you use as long as the numbers for each item are higher than the last You could start with 0 then use 5 10 15 20 and so on our you could go 1 2 3 4 5 When you have the sort order for a category they way you want it you click on the Update Sort button to reorganize them into the correct order If two FAQs have the same Sort then the system sorts them alphabetically You also have the ability to sort the FAQ categories themselves You will notice under the list of Categories on the right hand side of the FAQ administration page the same kind of Sort field This works the same way start with the lowest s for the items you want to appear first and work with higher numbers When you have them in the order you want click on the Update Sort button to finalize the order Again if they have the same sort then they will be sorted alphabetically Page 45 of 47 CIT NE T LLC e User Reference Version 6 While working on a PC there is a constant pop up about installing features of Microsoft 2000 In order to continue you have to keep hitting Cancel This problem is a Microsoft Office 2000 installer bug that

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