ZPX04/08 User`s Manual
Contents
1. H 24 SEL e NR T m 25 3 8 Call QUEUE een ennn ene nnne nnne TERRE SER 2d 301 Grede AJEN Sone ee 27 3 8 2 Agent Hegtsiraton eene 29 Sr Een Kore T 30 Chapters Advanced WEE 31 AME E 31 d2 ele UE ER 4 3 Music Settings ccccsseececceseseescseneeecoseeeescceeeerscceneeescceseccscseneessceeeeescaseees 35 oT Hn 36 45 Paging And INerCOM m TT 37 ZYCOO all rights reserved V3 0 1 E een ZX20 Series IP PBX ze oM wd f El e 37 A7 Tee een 38 Ghapiers MM CURRERE 42 es DE e UN Ee Le v 42 o2 Recicter Eege EE 42 MES SLOW Re ME 43 Chapter 6 SYStQIM scccccccseseecccsenesccseeeecccsanenccesessescesecesccseseescsseseedeueneesceseneesoeenees 44 6 1 NGIWOFK GEMET NR 44 02 TEOUDISSDDONEIO BE 44 69 DONS S VPN sha 45 6 4 Time SettinGS cccccccecccesceeeeeescceneessceeseesceneeesccenesscceanecsceeesessceseneesccsereeseses 46 6 5 MANAG E un E 46 Ce eroe duo E E err ees 48 o7 EEN 48 Chapter 7 Operating Insiruchon nnne 50 7 1 ZX20 IP PBX is behind ROUET nennen 50 7 2 How to combine two ZX20 IP PBX in the same network 50 7 3 How to combine two IPPBX in different network seessseesssse 54 7 4 How to resolve problems about hearing on one side only 56 Chapter8 H2. E een ZX20 Series IP PBX Applications A pplicali vs amp Gaming Setup Security E Gaming Port Range Forwarding l Fort Triggering UPnP Forwarding Administration Status UPnP Forwarding UPnP Forwarding Application Ext Port IP Address Enabled UPnP Forwarding can be us to set up public services on FTP 21 eo 21 192 168 1 0 your network When users f the Internet make certain Telnet 23 e EE 152 1568 1 U LI requesis on your network t Router can forward those SMTP 25 e 25 182 168 10 L requests to computers equip l m to handle the requests If fo DNS 53 o 9 53 192 168 10 example you set the port um i s number 80 HTTP to be TFTP 69 65 152 16 forwarded to F Address Oo sms im L 192 168 1 2 then all HTTP requests from outside users fingar DO 79 1921881 D bs forwarded in 150 1604 2 is recommended that the ids o 80 192 168 1193 computer use static IP address POP 110 e 110 152 168 1 0 O xa das o 119 192 16810 O establish a Web server or SS server via an IP Gateway SNMP 161 O 161 192 168 1 0 E this format Windows XP ca ssh 2020 22 192 168 1 235 v n i that you enter a valid P httpl s080 e 8 192 168 1129 E Address You may need to l i establish a static P address httpe 6090 CH ch 192 168 1209 e with your ISP in order to l o i properly run an Internet se 4569 1921681 21 M For
3. Options Include local extension settings and new extension default settings Click Option to display the diagram as below Ime Options Basic i Basic Lacal Extension Settings Inbound Control Local Extensions are Varying Options Operator Extension wl Global Ring Time Set s 30 Enable Transfer Enable Music On Ringback E allow multiple extensions to be assigned to one analog phone Music Settings allow extensions ta be Alphanumeric SIP IAX users voiceMail Conference Follow Me Default Settings for a New User Paging and Intercom Tee NAT Phone Book SIP 158x2 FESTE Codos Call Waiting 3 Way Calling Status 1234 VM Password Delete vMail System ET Save ge ltem Explanation Local Extensions Set up the digit of local extensions Operator Extension Set up Operator Extension Global Ring Time Set s Set Ring Time for each extension Enable Transfer Enable transfer feature key Enable Music On Ringback Enable music on ringback Allow multiple extensions to Allow multiple extensions to be assigned to one be assigned to one analog analog phone Allow extensions to be Alpha If extension is Alpha outside line can t call in but Numeric SIP IAX users extension can call out VoiceMail This user will have a voicemail account after choosing this option NAT Check this option if the User or Phone is located behind a NAT Network Address Translation enabled gateway Check this
4. The allowed and disallowed codecs can be selected by clicking this link Default codecs are alaw ulaw and G 729 AN vo There are 30 default extensions which number started with 8 you can modify extension by your requirement ZYCOO all rights reserved V3 0 10 E een ZX20 Series IP PBX 3 2 3 Time Based Rules You can set working time rule and after working time rule and deal with your inbound call based on this time rule Please set from this page Time Based Rule New Time Rule New Time Rule Rule Name Ex July4 Time amp Date Conditions Start Time lend Time Start Day end Day Start Date lend Date Start Month End Month Destination if time matches Iu if time did not match Ls l New Time Rule Define the time rule name Time amp Date Conditions Set time segment of Month Date Week Destination How to deal with the inbound call in different time segment eg Inbound call will be forward to IVR in working time 3 3 Outbound Call 3 3 1 Trunks If you want to set up outbound call to connect to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic gt Trunks ZYCOO all rights reserved V3 0 1 ZX20 Series IP PBX Activate Changes Logout T Move the mouse over to a Trunks field to see tooltips Basic Extensions S No Trunk Type Options Trunks 1 Ports 1 Analog Options v Outbound Routes Inbound Control See
5. ZYCOO ZX20 SERIES IPPBX USER MANUAL V1 0 The information contained in this document is subject to change at any time without prior notification If you want to learn more info about our product please visit our web www zycoo com E een ZX20 Series IP PBX TABLE OF CONTENTS Chater Saely NOU CC E 3 Ser Brei Mil OCU CWO D TTE 4 2 Br erintroduction OF 2X2 O sroine c E a NAE ES 4 22 Hardware Eed De migirconesononor noenee e aE SEE EES CEO 5 227 MEE BaCk EE 5 22 2 PONP GING I EE 5 Be e E 6 2 2 4 Environmental Requirements ccc ccccsssccceesseceesssseceeeseeeeessseeeeeseeeeees 6 220 Packing HE 6 Seeerei e ue e e EE 7 31 Preparation Belore Operation EE 7 3 2 Before Making aal 7 ee MO CIE ie EE 7 322 Basic COMMOUI AMON EE 9 3 2 3 Time Based Rules sess eene enne 11 SSC HE GN Ike 11 So be Dro 11 334 UTD GIG FO Uc m 14 SS elei ie gt Rare err et ner ee ce ne ec Ree COTE 16 Sr INDON Brel 16 DA IN 17 JAS IR ell 18 34 4 RNO Ee e EE 18 SR PACK UIS T 19 2O e IID Gall 20 ST 2E 0 81 29 ccc AE 21 SG LAPAK a E E ANE 21 SE E E E E SE E A A E E E AE E S 21 36 3 CONETENCE isrener i oeira Eeer SO AATE EO Or a ETTO nE Seras 22 3 7 Settings before leaving OFFIC eee cccesseccceesseeceessseeceesseeceessseeceesseeceeseeeeens 24 Sead eleme
6. Zycoo IP PBX support 3 kinds of trunks Analog GSM line Custom VoIP Peer How to add each trunk 1 Analog Line Click Adda Dial Rule gt Analog Add a Trunk Description Port 1 Provider Type Lines l Analog Port 1 1 fe Analog C VoIP Trunk C Peer Explanation Define description for the trunk Lines Individual lines of the PBX eg Analog Port 3 The third analog port of the PBX You can configure the Analog line through ZYCOO IP PBX Same Analog line couldn t be used in multi trunks If you don t have available Analog trunk you can t set up trunk 2 Custom VoIP Custom VoIP allows you to create a VoIP trunk please configure on this page Add a Trunk gt VoIP Trunk ZYCOO all rights reserved V3 0 12 ZX20 Series IP PBX Add a Trunk Description Provider Type Protocol Analog Dial Plan default ze VoIP Trunk Register E Peer Host Outboundproxy Proxy Part Without Authentication Username Password Em Description for VoIP Trunk digit or letter is allowed Choose protocol for this trunk SIP or IAX2 Dial Plan Choose a dial plan for this trunk define it in the submenu named Outbound Routes Check for opening register service otherwise register service is closed Host Address provided by VoIP Provider Outbound proxy Outbound proxy is provided by VoIP Provider Proxy Port Proxy Port is provided by VoIP Provider Without If you don t use Authentication when connecting s
7. Select DialPlan DialPlani Give this DISA a brief name to help you identify it The user will be prompted for this number Response Timeout s The maximum amount of time it will wait before hanging up if the user has dialed an incomplete or invalid number Default is10 seconds Digit Timeout s The maximum amount of time permitted between digits when the user is typing in an extension Default is 5 seconds Extension for this DISA If you want this DISA to be accessible by dialing an Optional extension you can define an extension number for this DISA Select DialPlan Set the DialPlan that calls will originate from ZYCOO all rights reserved V3 0 36 ZX20 Series IP PBX 4 5 Paging And Intercom Paging And Intercom is used for calling a paging extension all terminals which support this function will be picked up automatically and listen meanwhile it supports duplex Click Paging And Intercom Add Paging Group to display the diagram as below Add Paging Group x Paging Extension Description SIP 801 SIP 802 802 E SIP 803 803 SIP 804 804 SIP 805 SIP 806 806 SIP 807 SIP 808 Paging Group Members Device List Duplex Paging The number users will dial to page this group Extension Provide a descriptive title for this Page Group Paging Group Selected device s in this page Members Device List Select Device s to Page Paging is typically one way for announ
8. dialing Save Step 4 Set the user 601 and Dial Plan in ZX20 A In the page Extensions gt Dial Plan ZYCOO all rights reserved V3 0 52 ZX20 Series IP PBX Extension Settings Extension 601 Mame serz Password 601 Caller ID 601 Outbound CID vM Password 601l E mail Analog Phone Dial Plan DialPlani Activate the change and apply the test 1 Register an IP phone ZP302B to ZX20 B with 801 extension 2 Register an IP phone ZP302A to ZX20 A with 601 extension 3 801 call 601 And you can see 601 will ring and you can pick up the call Above is the way to route ZX20 B s call to ZX20 A Accordingly if you want to call from ZX20 A to ZX20 B continue as below Step 5 Set Dial Rule in ZX20 A all calls starting with 8 will be sent to ZX20 B Rule Name Call 20B Place this call thraugh Peer ZX2 B Ke Fsilover None PIN Set Dialing Rules If the number begins with 8 and followed by del more than 1 digits Define a custom pattern Delete O digits prefix from the front and auto add digit before dialing Save Step 6 Set the user 801 and Dial Plan in ZX20 B ZYCOO all rights reserved V3 0 53 ZX20 Series IP PBX Extension Settings Extension S01 Name Leer Password 501 Caller To 801 Outbound CID VM Password 501 E mail Analog Phone Dial Plan DpialPlani V Activate the change and apply the test 601 call 801 and 801 will ring and you can pick up the c
9. H 263 H 264 Call Hold Forward Transfer Waiting Parking Call Paging and Intercom Caller ID Music On Hold DISA Direct Inward System Access Flexible Dial Plan Ring Group Conference Room Black List Phone Book Call Queue BLF Busy Lamp Field Built in SIP IAX2 server Build in voice mail server Echo Cancelation VAD ZYCOO all rights reserved V3 0 4 E een ZX20 Series IP PBX Configuration By web Support Static DHCP PPPOE VPN Client Support N2N DDNS Client Support Dyndns org Support NTP Network Time Protocol 2 2 Hardware Structure Here we take ZX20 A202 as the sample to show the interface and the indicators 2 2 1 Back Panel 2 Analog Port RJ11 1 Network Interface RJ45 1 Power Interface DC 12V 2A 1 Reboot Button 2 2 2 Front Panel Status Description Power Status System Failed WAN interface Status Data exchanging ZYCOO all rights reserved V3 0 5 or ZX20 Series IP PBX No Data exchanging No Data exchanging USB TU a With Mobile USB Disk nter Op Without Mobile USB Disk FXS channels Porti Port2 Analog Modules Status Bed FXO channels 2 2 3 Hardware e 32bit embedded RISC DSP 256M Onboard Nand Flash e 64M Onboard SDRAM 2 2 4 Environmental Requirements temperature 10 C 45 C Storage temperature 30 C 65 C humidity 10 80 no dew Power AC 100 240V 2 2 5 Packing List e ZX20 IP PBX 1 Unit Power Ada
10. VoiceMail please check the details in the following chapter VoiceMail 3 8 Call Queue 3 8 1 Create Agent Check agent in the Extension Settings Advanced Options then assign agent and Ring Strategy in Call Queue please learn from the following configuration interface Call Queue Reference Queue Number 500 Queue Name Service Ring Strategy Random 802 802 803 803 804 804 ge SL Queue Number This option defines the extension number that may be dialed to reach this Queue This option defines a name for this Queue eg Sales ZYCOO all rights reserved V3 0 27 ZX20 Series IP PBX Ring Strategy RingAll Ring All available Agents until one answers default RoundRobin Take turns ringing each available Agent LeastRecent Ring the Agent which was called least recently FewestCalls Ring the Agent with the fewest completed calls Random Ring a Random Agent RRmemory RoundRobin with Memory and remember where it left off in the last ring pass Agents All the users who is defined as Agent will be shown here Selected agent will be a member of the current Queue Queue Options Announcements Agent TimeOut s 15 Caller Position Announcements Auto Pause Frequencyts 20 Wrap Up Time s i Announce Hold Time Max Wait Time s Max Callers 8 Periodic Announcements F Join Empty Repeat Frequency s Leave When Empty Announcements Prompt iw Auto
11. added security O 4563 1521681 21 A More Step 2 Set up the Provider Host in ZX20 B Set up the service provider and calling rule in ZX20 B to make it register to ZX20 A This method is almost the same as above EXCEPT you need to use the 210 11 25 127 as the service provider instead of 192 168 1 21 Step 3 Set port forwarding in the router for ZX20 B Use the same method as Step 1 to do port forwarding in router B for ZX20 B as above Setp4 Combine two ZX20 and make calls Accordingly set the 601 users in ZX20 A and 801 users in ZX20 B and build the correct dial rules as above you can make calls between two the ZX20 IP PBX Note You can also apply a DDNS to get one fixed domain for both ZX20 IP PBX and connect to each other rather than using the Port Forwarding in the router 7 4 How to resolve problems about hearing on one side only If your IP PBX is behind the Router you should build an IP Address Map to resolve this problem as below Management gt Show Advanced Options gt Global SIP Settings Global SIP Settings e ZYCOO all rights reserved V3 0 56 E eer gt NAT Support NAT Support External IP External Host External Refresh NAT mode ZYCOO all rights reserved ZX20 Series IP PBX External ip External Hast External Refresh Local Network Address MAT mode Allow RTP Raeinvite Replace your external IP address as your public IP or domain Replace your external
12. diagram as below Backup List of Configuration Backups S No Name Date Options Restore Restore your selected backup file to system e Delete Delete your selected backup file e Download your selected backup file to your PC Note Please don t change the backup file name 6 7 Update Here you can upload firmware IVR prompt backup files to update the system e Click Update to display the following diagram Update Upgrade System Package Enter The Package Name ulmage md5 TFTP Server IP address Restore Default Settings Upload IVR Prompts Enter The Sound File Name gsm Note Please use gsm format voice file TFTP Server IP address Upload Backup File Enter The Backup File Mame Mote Don t change the backup file name TFTP Server IP address ZYCOO all rights reserved V3 0 48 E een ZX20 Series IP PBX Extract the downloaded firmware package which includes one TFIP server and one upgrading file titpd32 exe ulmage md5 F lt p 2010 7 8 11 53 xp 885 0 KB 87 MB Run TFTP server you will see the following interface p Thtpd32 by Ph Jounin LU eese mS Curent Directory D z 50 Update Browse Server interfaces 132 168 1 71 Shaw Dur Thtp Server Tftp Client DHCP server Suslog server Current Action Listening an port 69 Settings a Go into the update page and upload firmware ulmage md5 1221 68 1 71 Enter the package name Enter TFTP S
13. make cutgomg calis from fiis SIP Profile pou need lo ada Sk Tom can aiso sel up Auto recharge 56 pou reve run cul al cnedi call Outbound cals 15 landines and mabades in the US ang chi centafren For all gher deshrialians see ttc tland aed oer rales Then you can see the sip account information by clicking Authentications details Authentication details uy we Prolile settings Authontication details Reports a Back to SIP Frollo teat ZYCOO all rights reserved Please choose the method of authentication needed for your PBs V3 0 o Registration p or IP Authentication O MP User 39051000142212 Password GU pm Generate nw password Skype Connect address sip Skype com A SP wserts nat yet registered at sip skype com 60
14. 2345 Conference Options Conference DialPlan DialPlani Play hald music far first caller Enable caller menu LJ Announce callers Record conference Quiet Made LJ Leader Wait Explanation Conference Number The number that users call in order to access the em conference room the default number is 900 Conference DialPlan Use the dialplan when you invite the other participant Play hold music for first Check this option Asterisk will play Hold Music to the first caller user in a conference until another user has joined the same conference Enable caller menu Checking this option allows a user to access the Conference Bridge menu by pressing the key on their dialpad Announce callers Checking this option announces to all Bridge participants the joining of any other participants Recording format is WAV Quiet Mode lf this option was checked all users entering this conference will be marked as quiet and will be in Listen Only mode Leader Wait Wait until the conference leader admin user arrives before starting the conference Please check the following diagram to learn ZYCOO all rights reserved V3 0 23 E een ZX20 Series IP PBX Go to conference Ready to go into conference 700 L Input conference room Input conference room Go into the number 900 password 1234 conference room In the conference admin can add new participant extension user or external number into
15. 3 4 1 Inbound Routes When a call from outside you want to forward this call to an extension or IVR this Chapter will introduce you how to deal with the inbound calls Please configure on this page Inbound Routes Activate Changes Logout Move the mouse over to a Options field to see tooltips General Analog Channel DIDs VoIP Channel DIDs Inbound Control Inbound Routes From Analog Channels IVR Prompts D 7 Ring Groups Destination working time IVR v Black List Time Based Rules System z Destination working time IVR v EN General When a call from a trunk Analog VoIP it could be forwarded to an extension call queue conference or IVR You can choose based on your requirement Analog Channel DID If you want to direct the inbound call from a trunk Analog to a specified extension call queue conference or IVR please configure on this page Add Analog Channel Add Analog Channel Channel Cancel e Channel Choose Analog Port of trunk e DID Extension Select Extension call queue conference or IVR for DID VoIP Channel DID If you want to direct the inbound call from a VoIP trunk to a specified extension call queue conference or IVR please configure on this page Add VoIP Channel ZYCOO all rights reserved V3 0 16 ZX20 Series IP PBX Add VoIP Channel DID Number DID Extension e DID Number DID number calling into VoIP This number is configured in the ad
16. Duration in the call logs is not real charged duration if you need billing PSTN must support polarity reversal function meanwhile you must configure relevance parameters of polarity reversal in trunk configuration for the IP PBX 5 2 Register Status Check SIP IAX2 User and SIP IAX2 Trunk status Click Register Status to display the diagram as below Register Status acid SIP Users Status IAX2 Users Status SIP Trunks Status IAX2 Trunks Status Inbound Control d d SIP Users Status Advance Name username Host Dyn Nat ACL Port Status Status 830 Unspecified D N 0 UNKNOWN 829 Unspecified D N 0 UNKNOWN Call Logs 828 Unspecified D N 0 UNKNOWN Register Status 827 Unspecified D N 0 UNKNOWN E 826 Unspecified D N 0 UNKNOWN 825 Unspecified D N 0 UNKNOWN 824 Unspecified D N 0 UNKNOWN 823 Unspecified D N 0 UNKNOWN 822 Unspecified D N 0 UNKNOWN 821 Unspecified D N 0 UNKNOWN 820 Unspecified D N 0 UNKNOWN 819 Unspecified D N o UNKNOWN 818 Unspecified D N 0 UNKNOWN 817 Unspecified D N 0 UNKNOWN 816 Unspecified D N 0 UNKNOWN 815 Unspecified D N 0 UNKNOWN 814 Unspecified D N 0 UNKNOWN 813 Unspecified D N o UNKNOWN ZYCOO all rights reserved V3 0 42 E een ZX20 Series IP PBX 5 3 System Info Check OS version firmware version and memory etc from here Click System Info to display the diagram as below Basic System Info System Info Resources Inbound Control Advanced OS Versi
17. EL Your account 4 Please click the Skype connect Connect your existing SIP enabled FEX to Skype wih Skype Connect Laam mora Subscriptions Members amp Some of your SIF Profiles have been suspended because your Skype Manag Group video calling has insufficient credit avadable to pay for the channel subscnpbon Bu more D members cit and the profes will be reactivated Voicemail 0 members Online Numbers 0 members Your SIP Profiles Call forwardinq 0 members Skype Connect 3 profiles Ooo OO ss G AF2 iw proie 5 Create a SIP profile Create a SIP profile o Choose name Creating a SIP profile is as easy as three steps Simply choose a name for your profile purchase a channel subscription and get your authienbicabon detais Choose a profile name aaa a Next Cancel Then you can create one sip account you need pay for 4 95 for one channel as monthly rent and you need input the register information to our VoIP trunk blank then you can register to skype server And you need assign money for outgoing calls then you can call out ZYCOO all rights reserved V3 0 59 ZX20 Series IP PBX Note Skype Channel belongs to VoIP channel so any calls from Skype will be directed to the same destination of VoIP Profile settings Authentication details Reports a Bact fo SP Prof s ist Profile settings 84 Profie name ada LC aire channels Bn a channel gubscrehun to acis thus orbe Ta
18. Fill Report Hold Time Note Each agent needs to login to the queue using the login extension defined in Feature Codes Agent TimeOut s This option defines the time in seconds that an Agent s phone rings before the next Agent is rung eg 15 Pause an Agent if they fail to answer a call Wrap Up Time s After a successful call how many seconds needed to wait before sending another call to a potentially free agent Default is 0 which means No Delay Max Wait Time s The maximum number of seconds a caller can wait in a queue before being pulled out empty for unlimited Max Callers This option sets the maximum number of callers that may wait in a Queue Default is 0 Unlimited Join Empty Defining this option allows callers to enter the Queue when no Agents are available If this option is not defined callers av will not be able to enter Queues with no available agents ZYCOO all rights reserved V3 0 28 ZX20 Series IP PBX Leave When Empty Defining this option forces all callers to exit the Queue if New Callers are also not able to Enter the Queue This option should generally be set in concert with the Join Empty option Auto Fill Defining this option causes the Queue when multiple calls are in it at the same time to push them to Agents simultaneously Thus instead of completing one call to an Agent at a time the Queue will complete as many calls simultaneously to the available Agents Report Hold Time Check
19. IP address as your public IP or domain Set time for refresh default is 10 Local Network Address Replace your local network address and mask If your IP PBX is behind the Router set default as yes V3 0 57 E een ZX20 Series IP PBX Chapter8 How to use Skype account in ZX20 Notice The fee of your business account must be more than 50 when you use the account first time 1 Sign in with the business account on this page https login skype com account login form intemp sign in amp return url https secure sk e com account login Create an account or sign in It only takes a minute or two then you re ready to call your friends free over Skype and even talk face to face on video Sign in Create an account Skype Name ycoo com Sale amp Secure Quick amp Easy Manage your accounl Change your setings Password p 2 When you have signed in please click Skype Manager at the end of this page Zen De xL Q q00PV4LMI s Settings and extras mmm Parmam nn tbngs owed payment details and Aufo recnarge semings View delails FS Currency our sten is sot f EUR Euroa Change c Skype Manager rou afe me adminisiraos o ZYCOO Skype Manager Member page ES Redeem voucher Redeem your voucher or prepaid card Redeem ZYCOO all rights reserved V3 0 58 E een ZX20 Series IP PBX 3 Please click the button Features manager ZYCOQO Account details zycoo com GR nens BR SEET 0 30 Reports
20. all 7 3 How to combine two IPPBX in different network The general environment for two ZX20 in different locations is two ZX20 IP PBX are both in the Internet and using the public IP ZX20A ZX208 WAH EZ 200 12 1 WAM IP 210 121 11 5 AM LALAO ECE LAM ID 102 ER 15 1 r t Errian 7601 Extanza BO iP t23 TER 152 ip 152 158 13 2 The configuration is same as above guide 7 2 Combine two ZX20 IP PBX in the same network but use the public IP address as the HOST settings set as below In the page Trunks of ZX20 B Add a Trunk ZYCOO all rights reserved V3 0 54 E een ZX20 Series IP PBX Add a Trunk i Descriptian Call Zx204 Protocol OhAnalag Dial Plan default Provider Type WoIP Trunk Register OPeer Host 218 200 12 1 Outboundpraxv Proxy Port LWithout Authentication Username 6949 Password ees Save f Cance The general environment for two ZX20 IP PBX in different location and one or both two are behind router and using the private IP So we need to make port forwarding in the router and make ZX20 IP PBX reach to each other LAX TRUNK Step 1 Set port forwarding in the router for ZX20 A For the ZX20 A is behind the router you need forward the IAX2 port in your router so all the packets received on the router WAN port 210 11 25 127 4569 will be forwarded to the ZX20 A 192 168 1 21 4569 Below is the setting page in a linksys router ZYCOO all rights reserved V3 0 55
21. cements only Checking Duplex this will make the paging duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it like an instant conference 4 6 Phone Book If incoming call was matched with the number in the phone book the incoming call will display the name of matched number Click Phone Book to display the diagram as below ZYCOO all rights reserved V3 0 37 ZX20 Series IP PBX Phone Book Name E EEE NETTEN S No Name Number Options No Contact defined e Search Input contact name to search e Show Al Show all contacts Create Contact A Name Number e Name Add contact s name Alphabetic or numeric only e Number Add contact s number international phone number is supported 4 7 Feature Codes Click Feature Codes to display the diagram as below you can define relevant parameter ZYCOO all rights reserved V3 0 38 ZX20 Series IP PBX Feature Codes Management Call Parking Extension to Dial for Parking Calls 700 What extensions to park calls on 701 720 Eg 701 720 How many seconds a call can be parked for 45 Pickup Call Pickup Extension 8 Pickup Specified Extension 7 Transfer Blind Transfer Attended Transfer Disconnect Call Timeout for answer on attended transfer 15 Black List Blacklist a number Remove a number from the blacklist Conference Invite Participant Create Conference Return to conference with participant R
22. ee tooltips Basic List of Recorded voices Inbound Control S No Name Options SE 1 dosed gsm IVR IVR Prompts Click Record a new voice to display the diagram as below Record a new voice File Name Extension used for recording e File name Define a name for the recorded IVR file Extension used for recording Select an extension for recording click Record button the selected extension will ring then you can record IVR 3 4 4 Ring Groups Ring Group is a collection of extensions When a call to a ring group all extensions in this ring group will ring in different way based on their different configuration if ring time exceeded defined time the call will be directed to IVR or others based on your configuration There isn t any data in the factory default Ring Groups please configure as below Click New Ring Group to display the diagram as below ZYCOO all rights reserved V3 0 18 ZX20 Series IP PBX New Ring Group Strategy Ring all SIP 801 5IP 802 SIP 803 SIP 804 SIP 805 SIP 806 806 SIP 807 SIP 808 Ring Group Members Available Channels Extension for this ring group Optional Ring each all for lasting time s 20 If not answered C Goto Extension C Goto Extension Voicemail f Goto RingGroup C Goto IVR f Hangup e Name Define a name for this ring group e Strategy Select strategy Ring all or Ring in order e Ring Group Members S
23. either remote or local The default server is pool ntp org Be aware that the PBX needs to be able to connect to a NTP server for perfect function Time Zone Select your time zone so that the system will set time based on TT I Synchronize with Click the button to synchronize the PBX time with the current PC 6 5 Management Management on username password access permit etc Click Management to display the diagram as below ZYCOO all rights reserved V3 0 46 E een ZX20 Series IP PBX Management Management Access Permit Change Password Username Password New Username New Password Retype New Password Apply Set Language Get Voice Language gf el Show Advanced Options e Change Password You can change the password of admin here default password is admin e Set Language Set voice language of the system And you can set the SIP amp Analog channel here by clicking Show Advanced Options Click Management Access Permit to display the diagram as below Management Access Permit Deny all access GUI except for the ones in the list below Iv List of Permitted IP Address S No Permitted IP Options 1 192 168 1 57 After you added a permitted IP you can only login to the system by this IP other IP address isn t effective to login to the system ZYCOO all rights reserved V3 0 47 E een ZX20 Series IP PBX 6 6 Backup Backup all the settings Click Backup to display the
24. elect ring group members in available channels click to add e If not answered You can choose forward the call to extension extension Voicemail RingGroup IVR or Hangup 3 5 Black List If some numbers need to be blocked you can use this functionality Please configure in Black List click New Blacklist to display this dialog as below New Blacklist Blacklist Number Save Input caller s number in the blank then this caller s number will be blocked when call again Meanwhile extension user can add or delete the blacklist number by function key on the phone Please operate as the following diagram ZYCOO all rights reserved V3 0 19 ZX20 Series IP PBX Add Delete blacklist number on the phone _ 30 D gt blacklist number gt Ger Input function key 30 Input blacklist number Be sure by press key 1 Hang up Input function key 31 Delete Reference Parameters and Explanation of Blacklist Explanation 20 When the extension user in the system input 30 to add a blacklist number this number will be added to the Black List 31 When the extension user input 31 blacklist number this number will be deleted from the Black List 3 5 1 Pickup Call If an extension user is away from his her desk other extension users can pickup the call by function key on the phone Please check the following diagram to learn When Extension is ringing Input function key 8 d
25. erver pls check Authentication this option Username provided by VoIP Provider Password provided by VoIP Provider 3 Peer ZYCOO IP PBX will be taken as a Client when you use Peer it s used for outbound call by connecting to another ZX20 IP PBX ZYCOO all rights reserved V3 0 13 ZX20 Series IP PBX Add a Trunk Peer Name Provider Type Protocol SIP Analog Dial Plan default f VoIP Trunk Host dynamic f Peer MAT Without Authentication Username Password Explanation Define the Peer Name digit or letter is allowed Choose protocol for this trunk SIP or IAX2 Dial Plan Choose a dial plan for this trunk define it in the submenu named Outbound Routes IP Address of the other ZX50 IP PBX NAT Check this option extension user will be configured after NAT Network Address Translation Without If you don t use Authentication when connecting server pls check Authentication this option Username provided by the other ZX50 IP PBX Password provided by the other ZX50 IP PBX Once A trunk is added this trunk will be displayed in the List of Trunk You can define the codecs configure advanced settings or delete this trunk from the drop downs of Option 3 3 4 Outbound Routes Outbound Routes is to define what trunk is used for outbound call by extension user If you don t allow extension user call out please ignore this part Please configure on this page Basic gt Outbound R
26. erver IP address Click Update button to finish upgrading system package after entering the TFTP Server IP Then system will reboot automatically ZYCOO all rights reserved V3 0 49 E eer ZX20 Series IP PBX Chapter 7 Operating Instruction This chapter will introduce you how to use ZYCOO IP PBX by example 7 1 ZX20 IP PBX is behind Router If your office access the public network through router you can put the IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN ports of the router and you can also connect HUB or Switch to the LAN port of the IP PBX to enable some PC or IP Phone to access the public network p ZP302 IP Phone 7 2 How to combine two ZX20 IP PBX in the same network We start combining two IP PBX in the same network and then try to expand to different network Below is the structure of how to combine two IP PBX in the same LAN IS TRL ZAZULA ZXU B IP 192 168 1 100 IP 192 168 1 200 ke 1 Estenakon 4811 Eastenalon PO IP 132 15A SRY IP 157 168 1 81 ZYCOO all rights reserved V3 0 50 E eer Register the ZX20 A as an peer in ZX20 B via IAX2 trunk so the extensions in ZX20 A can make calls to ZX20 B s extensions via this special trunk In above structure ZP302A registers to ZX20 A as extension 601 ZP302B registers to ZX20 B as extension 801 All the extensions under ZX20 A are in the format 6XX All the extensions under ZX20 B are in the forma
27. eturn to conference without participant Call Queue Agent Login Extension Agent Callback Login Extension Agent Logoff Extension Pause Queue Member Extension Unpause Queue Member Extension Explanation Extension to Dal for Set Call Parking number What extensions to park What extensions to park calls on eg 701 720 e em t ao How many seconds a Setthe call time by second if it s time out system will call the Pickup Extension Set Pickup Extension Pickup Specified Set Pickup Specified Extension default dial 7 extension to Extension pickup the extension Blind Transfer Allow unattended or blind transfers It works like this While on a conversation with A you dial the blind transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s number and A is put through to B immediately Your line is off The caller ID displayed to B is exactly the same as the caller ID presented to you ZYCOO all rights reserved V3 0 39 ZX20 Series IP PBX Keel Attended Transfer Allow attended transfer or supervised transfer It works like this While on conversation with A you dial the Attended Transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s number and talk with B to introduce the call then you can hang up and A will be connected with the B In case B does not wan
28. greeting seconds Defining this option to set a maximum time for the greeting message Direct to Voicemail Defining this option to go to voicemail box directly Dial 0 for Operator Callers entering the voicemail application can leave for Operator by dialing O Message Format Choose the format of the voicemail messages in this TT Jee Maximum Messages Choose the maximum number of messages in this TT Jee nn Meee P MS Maximum message time Choose the maximum duration of a voicemail message Minimum message time Choose the minimum duration of a voicemail message in this selection box Message time below this threshold will be deleted automatically Say message Caller ID Choose this option to play Callers ID before voicemail P eemper before the voicemail message is played Play envelope Choose this option to play envelop including date time and caller ID Allow users to review Choosing this option the caller leaving the voicemail can review their recorded message before it s submitted SMTP Settings General SMTP Settings Email Settings SMTP Settings SMTP server Port 25 SSL TSL IN iV Enable SMTP Authentication Username Password SMTP server In order to send e mail notifications of your voicemail set the IP address or domain name of a SMTP server that your IP PBX may connect to eg mail yourcompany com ZYCOO all rights reserved V3 0 33 ZX20 Series IP PBX The port number which the SMTP serve
29. ill get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Agent Login Extension Logs the current caller into the queue as a call agent Once logged in the agent can take calls with the phone off hook each call is preceded by a warning tone Calls are ended by pressing the key Agent Callback Login Extension to be dialed for the Agents to Login to the Specific Extension Queue ZYCOO all rights reserved V3 0 40 ZX20 Series IP PBX Same as Agent Login Extension except you do not have to remain on the line Agent Logoff Extension Agent logoff from the queue Pause Queue Member Pauses a queue member so that the member can not Extension receive calls Unpause Queue Unpause a queue member who is paused previously so Member Extension that the member can receive calls again ZYCOO all rights reserved V3 0 41 ZX20 Series IP PBX Chapter5 Status This chapter will introduce you the status of record list call logs system info register status etc 5 1 Call Logs Check call logs of extension by caller ID or callee ID Click Call Logs to display the diagram as below Call Logs Interface Call Logs End Date 2011 v Call Start Caller ID Destination Duration sec Disposition gt Note
30. me page will be displayed A Note gt 1 N u you have to add a network segment same with the WAN port if your PC is not at 192 168 1 XXX For safety requirement please modify the username and password after you login You can modify in this page System Management Generally based on the default setting if user didn t do anything in 1 min after login system will reflect it s over time If you want to continue operating please login again If username and password are right this following page will be displayed Home Home Move the mouse over to a field to see tooltips Basic System Info Inbound Control d 4 Network RN WAN IP 192 168 1 76 Storage System Flash Total 248 0M Used 39 7M Ext Disk Total N A Used N A Channels 1 2 FXO FXS Device Info Model No ZX20 A2 System Version v1 0 Run Time 22 13 Network WAN Port IP will be displayed otorage Total storage and used storage will be displayed Channels Channel information will be based on the product model Device Info Product Model and System Version will be displayed ZYCOO all rights reserved V3 0 8 E een ZX20 Series IP PBX Common Button Besides of the device info in the home page the following common buttons are displayed e Log out Log out GUI e Reboot Reboot the IP PBX system e Factory Defaults Restore all settings to factory default Activate Changes Activate the changes for you
31. ngs Music Settings Music Management Music On Hold Reference Music Music On Ringback Reference Music Music On Call Queue Reference Music Please define different music file for different music folders Music Management Music Management Music Settings Music Management Music Management Directory Music 1 Upload Music File Enter The Music File Name gsm Note Please use gsm format voice file TFTP Server IP address Select Music Directory Load music in the music file ZYCOO all rights reserved V3 0 35 ZX20 Series IP PBX Display music in the music file or you can delete it Enter The Music File Name Input music file name which you want to upload GSM format TFTP Server IP address Please enter your TFTP server IP address Select Music Directory Select directory where the uploaded music file will be saved 4 4 DISA A trunk call into the PBX and call to another trunk through outbound route of the PBX Eg This trunk can make international call you are out of the office and want to contact with your customer in foreign country now you can dial DISA number after PIN authentication you are connected to your customer and you can speak to your customer now Click DISA New DISA to display the diagram as below New DISA Name PIN Without PINI Response Timeoutis 3 Digit Timeouts 3 Extension for this DISA Optional Allow Outbound Route
32. on Linux IP PBX 2 6 22 18 EET Uptime Call Logs 08 37 49 up 37 min Register Status Load Average 0 01 0 05 0 05 System Info Firmware Version ycoo System v1 0 System Server Date amp TimeZone Mon Jan 1 08 37 49 WST 2007 0 Hostname IPPBX ZYCOO all rights reserved V3 0 43 ZX20 Series IP PBX Chapter6 System This chapter will introduce you how to configure the system of ZYCOO IP PBX 6 1 Network amp Country Configure WAN IP and tone zone Click Network amp Country to display the diagram as below Network amp Country Basic WAN Port Setup Inbound Control IP Assign Static Advanced i Status Hostname IPFPHY IP Address 192 168 1 76 EE Subnet Mask 255 255 255 0 Network amp Country Gateway 192 168 1 1 TroubleShooting Primary DNS 192 168 1 1 DDNS amp VPN Alternate DNS Time Settings 1 Tone Zone Setting Management EE Save e P Assignment Support Static DHCP and PPPOE e Tone Zone Setting Define the tone for home country or zone 6 2 TroubleShooting You can ping other network device through ZYCOO IP PBX and track network route by command Traceroute Click TroubleShooting to display the diagram as below TroubleShooting Ping Traceroute Ping 192 168 1 1 Packets 4 PING 152 168 1 1 127 0 0 1 56 data bytes 64 bytes from 127 0 0 1 icmp seq 0 ttl 64 time 1 5 ms 64 bytes from 127 0 0 1 icmp seq 1 ttl1 64 time 0 5 ms 64 by
33. on name English letter is supported only eg Tom Password Password of SIP IAX2 extension eg 12u3b6 Caller s ID eg 801 Analog Phone If this user is attached to an analog port on the system please choose the port number here Dial Plan Please choose the Dial Plan for this user Dial Plan is defined under the Outbound Routes Voicemail This user will have a voicemail account after choosing this option Can reinvite Set up calls directly between caller and receiver after being connected by IP PBX system This method is known to cause problems with certain hardware such as the common Cisco ATA 186 SIP Check this option if the User or Phone is using SIP or is a SIP device IAX2 Check this option if the User or Phone is using IAX2 or is an IAX2 device T 38 Fax Enables T 38 fax UDPTL pass through on SIP to SIP calls Agent Check this option if this User or Phone is an Call Agent NAT Check this option if the User or Phone is located behind a NAT Network Address Translation enabled gateway Pickup Group Delete VMail Voicemail will not be checkable by phone if you choose this option Messages will be sent by email only Note You must configure SMTP server for this functionality DTMF Mode The Dual Tone Multi Frequency mode to be used is specified here Video Call Enable Disable Video call for this extension Permit IP IP address and network restriction eg 192 168 1 77 or 192 168 10 0 255 255 255 0 Codecs Configure
34. option if the User or Phone is using SIP or is a SIP device Check this option if the User or Phone is using IAX2 ZYCOO all rights reserved V3 0 31 ZX20 Series IP PBX oranlAXedevce S Call Waiting Check this option if the User or Phone should have 3 Way Calling Check this option if the User or Phone should have M 3 Way Calling capability Delete VMail Voicemail will not be checkable by phone if you chose this option Messages will be sent by e mail only Note ou must configure SMTP server for this functionality 4 2 VoiceMail Details configuration on VoiceMail VoiceMail Reference Voice Message Options Playback Options If you need send message by mail to your defined mailbox you must configure SMTP and Email model Click VoiceMail to display the diagram as below VaiceMail General SMTP Settings Email Settings VniceMail Reference Extension for checking messages Max greeting seconds Direct to Voicemail Dial 0 for Operator Voice Message Options Message Format WV 16 bit s Maximum messages 100 sel Max message timeiminutes 5 m Min message timelseconds Playback Options Sav message Caller ID Sav message duratian Play envelope Allow users to review Save Explanation Extension for checking The number that users call in order to access their ZYCOO all rights reserved V3 0 32 ZX20 Series IP PBX voicemail accounts the default number is 600 Max
35. oth that has been slightly dampened in a mild soap and water solution When lightning do not touch power plug or phone line it may cause an electric shock Do not install this device in an ill ventilated place You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazard involved with electrical circuitry and be familiar with standard practices for preventing accidents ZYCOO all rights reserved V3 0 3 ZX20 Series IP PBX Chapter2 Brief Introduction 2 1 Brief introduction of ZX20 Aim to SMEs Small amp Middle Enterprises ZX20 Series IP PBX is a multi function intelligent IP Phone system provided by ZYCOO It doesn t only support traditional PBX functions but also support virtual operator Voicemail to email media music on hold monitor and conference etc In addition it is very convenient for SMEs management and maintenance also easy to upgrade SMEs can set up own phone system to improve the company image and office efficiency ZX20 series IP PBX includes ZX20 A211 ZX50 A202 most of their features are same main difference is the interface please check the following table for details o Mode P6 XO ZX20 A2 a 9 2 Main Features 30 SIP registers Video Calls Multiple Language DID Direct Inward Dialing Number Support SKYPE for SIP Call Monitor Record Support POE FXO to FXS life line Codec G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX H 261 H 263
36. outes ZYCOO all rights reserved V3 0 14 ZX20 Series IP PBX jJ Outbound Routes Basic List of DialPlans Extensions SS Disiblani Trunks Outbound Routes Inbound Control List of DialRules Add a Dial Rule Advanced S No Rule Name Dial Pattern Call Using Options 1 Call PSTN SE with 9 and follawed by more than 3 baits d Edit Delete System On this page you can configure basic match pattern of outbound routes and create different dial plan Please configure by clicking Add a Dial Rule X Rule Name Place this call through w Failover None T PIN Set F Dialing Rules rf the number begins with and followed by a more than digits Define a custom pattern Delete D digits prefix from the front and auto add digit before dialing Set a name for this dial rule Place this call Choose a trunk for this rule Failover Choose a failover trunk for using when the above chosen trunk is TT Jee M PIN Set Set PIN which you need input when you dial out by this rule Dialing Rules Define the number match pattern for dialing Define a custom N digit from 2 to 9 pattern Z digit from 1 to 9 X digit from O to 9 One digit or multi digits Delete digits prefix If deleted one digit prefix when dial 12345 digit 2345 will be sent Auto add digit If added digit 1 when dial 12345 digit 123451 will be sent ZYCOO all rights reserved V3 0 15 K eer ZX20 Series IP PBX 3 4 Inbound Call
37. ow to use Skype account in Zx20 nennen 58 ZYCOO all rights reserved V3 0 2 ZX20 Series IP PBX Chapter Safety Notice Please read the following safety notices before installing or using this IP PBX They are crucial for a safe and reliable operation of the device Please use the external power supply which is included in the package Other power supplies may cause damage to the device affect the performance or induce noise Before using the external power supply in the package please check with residential power voltage Inaccurate power voltage may cause fire and damage Please do not damage the power cord If power cord or plug is impaired do not use it otherwise it may cause fire or electric shock The plug socket combination must be accessible at all times because it serves as the main disconnecting device Do not drop knock or shake it Rough handling can break internal circuit boards Do not install the device in places where there is direct sunlight Also do not place the device on carpets or cushions It may cause fire or breakdown Avoid exposing the device to high temperature below 10 C or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling to the device could damage it Consult your authorized dealer for help or else it may cause fire electric shock or breakdown Do not use harsh chemicals cleaning solvents or strong detergents to clean it Wipe it with soft cl
38. pter 1 Unit e CD Quick Start Guide User Manual Pictures 1 Piece e Product Maintenance Card 1 Piece ZYCOO all rights reserved V3 0 6 ZX20 Series IP PBX Chapter3 Basic Configuration 3 1 Preparation Before Operation What kind of IP Phone can be used with ZX20 IP PBX FXS Interface e Analog Phone normal phone like TCL SIP Extension e ZP Series IP Phones provided by ZYCOO ZP302 ZP502 ZP502P e P Phone which supports SIP or IAX2 protocol eg CISCO Grandstream etc 3 2 Before Making a Call 3 2 1 Login IP PBX Getting IP Address ZX20 IP PBX support 3 Ways to get the IP Address Static DHCP PPPoE Default IP And Port of WAN http 192 168 1 100 9999 Default configuration and function key e Web GUI username admin e Web GUI password admin e 11 Play the IP Address of WAN port e 600 Enter into the Voicemail Box e 900 Enter into the Meeting e i Blind Transfer e 2 Attended Transfer e Disconnect Call Login the system After connecting the IP PBX to the local area network launch the web browser on a computer which is in this local area network Enter the IP address of the system WAN port IP address http 192 168 1 100 9999 The start web page will appear like this ZYCOO all rights reserved V3 0 7 ZX20 Series IP PBX EeePC English v Please login Enter Username and password default username is admin password is admin then click login Once the login is successful the ho
39. r current configuration System Menu System Menu include the following sub menu e Home Page Display device info e Basic Basic configuration on extension trunks etc e Inbound Control Configure Inbound Route IVR and Black List etc Advanced Configure extension s default info conference etc e Status Check record list call logs register status etc here e System Configure network time etc manage call logs back up files etc 3 2 2 Basic Configuration Configure Extensions Zycoo IP PBX support SIP IAX2 and analog extension configure extension from this page Basic Extensions ZX CD Activate Changes Logout FEN Extension Configuration Analog Phone If this user is attached to an analog port on i E the system please choose the meme the system pleas Extensions Trunks Extensions Extensions Settings Outbound Routes Extension Inbound Control Name Password Caller ID Outbound CID VM Password E mail Advanced System Analog Phone None Dial Plan DialPlani Advanced Options Voicemail Can Reinvite IT SIP IAX2 T 38 Fax Agent l NAT Pickup Group 1 Delete VMail DTMF Mode RFC2833 Video Call Permit IP Codecs Configure Extension Settings Item Explanation Search extension precisely or fuzzily Show all extensions Extension Be connected to the phone eg 888 ZYCOO all rights reserved V3 0 9 ZX20 Series IP PBX Extensi
40. r running is generally port 25 If SSL is encrypted please use port 465 instead Enable SMTP If your SMTP server needs Authentication please enable Authentication SMTP Authentication and configure the following information Username Input username of your email box Password Input password of your email box Email Settings vVaiceMail General SMTP Settings Email Settings Template for Vnicemail Emails Mlattach recordings to e mail Sender Name IPPBX Server From username mailseryer com Subject you ve a voicemail from 7VM_CALLERID Message Dear VM_NAME vou have a new voicemail fram ti M CALLERIO the message time is 41 M DUR TF Save oe Cancel Template Variables VM_ NAME Recipient s firstname and lastname 4V0M DUR The duration of the voicemail message SIVvhM MAILBOXL The recipient s extension 4VM_ CALLERIO The caller id of the person who left the message 40M MSGNUMT The message number in your mailbox SIVvhM DATE The date and time the message was lett Attach recordings to e mail This option defines whether or not voicemails are sent TT ease Sender Name Display the Sender name when you receive a Sender s email address Subject Subject of the mail The message pattern ZYCOO all rights reserved V3 0 34 4 3 Music Settings Management for music on hold music on ringback music on call queue Click Music Settings to display the diagram as below Music Settings Music Setti
41. t 7 Extension Number Input function key 7 and define another extension to pick up Connected to speak Reference Parameters and Explanation of Pickup Calls Explanation 8 Pick up the ringing extension in the system at random This can be defined in Feature Codes 7 Defined extension number must be inputted after 7 This can be defined in Feature Codes ZYCOO all rights reserved V3 0 20 E een ZX20 Series IP PBX 3 6 On The Call 3 6 1 Call Parking If you picked up a call at your seat but it s not convenient to talk in public you need go to the conference room to talk secretly At this time you can input 700 to park this call the system will tell you a parking number 701 which you can input for continuing conversation when you go to the conference room Please check the diagram as below to learn On the call CS gt D gt ey2 o D gt een bh Hang up Input 701 On the call Input 700 for packing number Pick up by another extension Continue the conversation Reference Parameters and Explanation of Call Park Extension to Dial Default number is 700 It can be defined in Feature Codes for Parking Calls What extension to Default number is 701 720 It can be defined in Feature Codes park calls on How many Default is 45 seconds It can be defined in Feature Codes seconds a call can be parked for 3 6 2 Transfer If an incoming call asked to speak to your colleague you can
42. t 8XX p SH s 59 I9 a Step 1 Set up a peer 699 in ZX20 A In the page Trunks Add a Trunk Add a Trunk Peer Name ZX20B Provider Type Protocol SIP Analog Dial Plan VoIP Trunk Host dynamic f Peer NAT E Without Authentication Username 699 Password eee Peer Name ZX20B Peer Username 699 Account of this Peer Password 699 IAX2 Log on password Advance Options Select IAX protocol Step 2 Set up an IAX trunk in ZX20 B to connect to ZX20 A via this ZX20B Peer In the page Trunks gt Add a Trunk ZYCOO all rights reserved V3 0 ZX20 Series IP PBX Extensions under ZX20 A can make calls to extension under ZX20 B with format 8XX Extensions under ZX20 B can make calls to extension underZX20 A with format 6XX 51 ZX20 Series IP PBX Add a Trunk Description Call _ZX20A Provider Type Protocol Analog Dial Plan e VoIP Trunk Register L Peer Host 192 168 1 100 Outboundproxy Proxy Port without Authentication Username 699 Password se Save f Canc Step 3 Set Dial Rule in ZX20 B all calls starting with 6 will be sent to ZX20 A In the page Outbound Routes gt Add a Dial Rule Rule Mame Call Zx2 A Place this call thraugh VoIP Call _Zx20A Failover None w PIN Set Dialing Rules If the number begins with 6 and followed by del more than 1 digits Define a custom pattern Delete O digits prefix from the front and auto add digit before
43. t to answer the call he she simply hangs up and you will be back to your original conversation Disconnect Call Disconnect the current transfer call for Attended transfer Timeout for answer on Set the answer timeout value attended transfer Blacklist a number Add a black list number Remove a number from Remove a black list number the black list Invite Participant The administrator can invite another person by pressing O when he she is in the conference When you press 0 you will get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Create Conference While you speak with another party you can press 0 you and the callee are immediately transferred to conference Return to conference The administrator can invite another person by pressing O with participant when he she is in the conference When you press 0 you will get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Return to conference The administrator can invite another person by pressing O without participant when he she is in the conference When you press 0 you w
44. tes from 127 0 0 1 icmp seq 2 ttl1 64 time 0 5 ms 64 bytes from 127 0 0 1 icmp seq 3 ttl1 64 time 0 5 ms 152 168 1 1 ping statistics 4 packets transmitted 4 packets received 0 packet loss round trip min avg max 0 5 0 7 1 5 ms ZYCOO all rights reserved V3 0 44 E eer ZX20 Series IP PBX 6 3 DDNS amp VPN After configure DDNS you can visit by domain remotely Click DDNS amp VPN to display the diagram as below DDNS Settings DDNS Settings DDNS Settings VPN Settings Dyndns org DDNS DONS Enable bo Username Password Domain VPN Settings VPN Settings DONS Settings VPN Settings N AN VPN VPN Enable m Server Address zycoo vicp cc Port 99909 Local IP 10 10 10 10 Username admin Password eeeeeeeee 1 DDNS supports the domain provided by Dyndns org only 2 VPN supports N2N only ZYCOO all rights reserved V3 0 45 E een ZX20 Series IP PBX 6 4 Time Settings Click Time Settings to display the diagram as below Time Settings Time Settings NTP f Manual Time Set NTP Server pool ntp org Time Zone GMT Time Settings Time Settings NTP f Manual Time Set Year YYYY eg 2010 Month MM eg 05 Day DD eg 08 Hour HH eg 09 Minute MM eg 30 Synchronize current DC time NTP Server Specify the NTP server that you wish to use You may type either the domain name or the IP address of the server and it may be
45. the conference Add new participant Invite new conference member L L gt _ il int the conference L Ger Conference Room Input function key 0 and function key The called party Admin back to number who you want to invite hang up the conference 3 Settings before leaving office 3 1 Follow Me If you don t want to lose any call you can use this function Please click Follow Me New Follow Me New Follow Me X Extension Ring lasting for s 20 Status Always Busy No answer Set your Follow Me number e Forward to an Internal Extension C Forward to an External Number Set Internal extension 805 Save Cancel ZYCOO all rights reserved V3 0 24 E een ZX20 Series IP PBX Explanation Extension Choose an extension Ring lasting for s Default is 20 seconds you can define it by yourself All incoming calls will be forwarded Status Forward when extension is busy Forward when extension not answer Set your Forward to an Internal Incoming call will be forwarded to internal Follow Me Extension extension Set Internal Extension Set an internal extension to pick up the call Select DialPlan Select DialPlan when forward the call to external number Set External Number Set external number like Mobile number number Forward to an External Incoming call will be forwarded to external Extension number or mobile number 3 7 2 VoiceMail If you don t want to configure Follo
46. this option if you wish to report the caller s hold time seid to the agent member before they are connected to the caller Frequency s How often to announce queue position and estimated hold time 0 to Disable Announcements Announce Hold Time Should we include estimated hold time in position announcements Either yes no or only once hold time will not be announced if 1 minute Repeat Frequency s How often to announce a voice menu to the caller O to Disable Announcements Announcements Select the Announcements Prompt from IVR Prompts Prompt 3 8 2 Agent Registration You need register for using after creating agents Agent Registration when hook off Agent Registration SS b P Enferagentnumberandpassword r L Pick up Enter 63 function key Enter agent number and password answer the call ZYCOO all rights reserved V3 0 29 E een ZX20 Series IP PBX Agent Registration when hook on Agent hung up after registration can answer call after ringing WAN Enter agent number password and new agent number Pickup Enter 64 function key Enter agent number password and new agent number 3 8 3 Agent Log Off If agent would leave and log off none of agent will answer calls then Agent Log Off Agent Log Off Q gt Enleragen number Enter 65 function key Enter agent number ZYCOO all rights reserved V3 0 hang up 30 ZX20 Series IP PBX Chapter 4 Advanced 4 1 Options
47. transfer the call directly to your colleague or transfer the call after agreed by your colleague Please check the diagram as below to learn ZYCOO all rights reserved V3 0 21 ZX20 Series IP PBX On the call WF CEEE gt ee Qu Input and extension number Hang up Extension User speaking L m Md Mc Extension user agree to get the call Extension user speaking the one who forwarded the call will hang up X2 Extension Number L H Input to hang up the call and speak to extension user Onthe call Input 2 and extension number Speak to extension user Reference Parameters and Explanation of Transfer Blind Transfer Default is it can be defined in Feature Codes Attended Transfer Default is 2 it can be defined in Feature Codes Disconnect Call Default is it can be used after you use function key 2 it can be defined in Feature Codes Timeout for answer on Default is 15 seconds it can be defined ml Feature Codes attended transfer 3 6 3 Conference If you wanted to create a conference room for some extension users or with external lines you can input conference room number 900 input conference room password 1234 Admin s password is 2345 then enter into conference room Please configure on this page Conference ZYCOO all rights reserved V3 0 22 E een ZX20 Series IP PBX Conference Number Extension 900 Conference Password DIN Code 1234 Admin PIN Code
48. vance option of VoIP trunk e DID Extension Choose a specified extension call queue conference or IVR to be directed to call 3 4 2 IVR IVR will improve office efficiency based on your requirement Please configure on this page IVR Move the mouse over to a field to see tooltips IVR Settings Inbound Control S Ss IVR dosed time Name working time Extension Inbound Routes Welcome Message IVR Se Please Select welcome ve Prompts Repeat Loops EE Ring Groups Iv Dial other Extensions Black List Keypress Events Time Based Rules Key Action RE O Goto Extension 801 wl 1 Disabled v Status O 2 Disabled v 3 Sep v 4 Disabled v S Disabled v 6 Disabled v 7 Disabled v i 8 Disabled v New Delete 9 Disabled w 8 Extension lf you want to listen to the IVR by dialing extension please input an extension Number Please Select Select IVR audio file please configure on this page OOS rc REN Dial other Extensions Allow caller to dial other extension besides of the ones listed as below Repeat Loops loop times to repeat playing the IVR prompt Keypress Events Each digit will be related to the actions defined in the blank ZYCOO all rights reserved V3 0 17 E een ZX20 Series IP PBX 3 4 3 IVR Prompts Record or play IVR music from extension Please configure on this page IVR Prompts Home sd Move the mouse over toa IVR Prompts field to s
49. w Me you can record the message of incoming call and email the message to your defined mailbox Click Extension Extension Settings ZYCOO all rights reserved V3 0 25 E een ZX20 Series IP PBX Extension Settings Extension Mame Password Caller ID Outbound CID VM Password E mail analog Phone e Dial Plan pais v Advanced Options Voice all Can Reinvite SIP lane T 38 Fax Agent MAT Pickup Group 1v Delete vMail DTMF Mode RFC2833 w Video Call Permit IP Codecs Contigure Save VoiceMail must be opened and VM Password must be configured before using VoiceMail If no answer when default ring time is over the system will play and ask you to leave your message press to end recording If you configured email your voice message will be sent to your defined email Leave a message When No answer m L When No answer leaving message Press 4 when finish hang up pls leave your message leaving message ZYCOO all rights reserved V3 0 26 E een ZX20 Series IP PBX Listen to the message When there is voicemail in extension Enlerexensonnumberandposwortd p GSE Enter Voicemail Enter extension number and password listen to the message hang up box Number 600 of voicemail box for this extension 1 If you would like using this function you must write correct email address in extension settings 2 You need configure SMTP and Email model in
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