the Finn IT Manual in PDF Format
Contents
1. AN This type of file could harm your computer if it contains malicious code Would you like to open the file or save it to pour computer Always ask before opening this type of file 5 Click YES Citrix ICA Web Client 6 Click YES Citrix License Agreement CITRIx R LICENSE AGREEMENT This is a legal agreement AGREEMENT between you the Licensed User or representative of the Licensed User and Citrix Systems Inc or Citrix Systems International GmbH Citrix Systems Inc a Delaware corporation markets and supports this product or feature release both hereinafter PRODUCT in the Americas Citrix Systems International GmbH a Swiss company wholly owned by Citrix Systems Inc markets and supports this PRODUCT in Europe the Middle East Africa Asia and the Pacific Your location of receipt of this PRODUCT determines which is the licensing entity hereunder the applicable entity is hereinafter referred to as CITRIX BY OPENING THE SEALED DISK PACKAGE OR DOWNLOADING THE PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT PROMPTLY RETURN THE UNUSED DISK PACKAGE TO THE PLACE WHERE YOU OBTAINED IT FOR A FULL REFUND OR EXIT THE DOWNLOAD PROCESS IMMEDIATELY 1 GRANT OF LICENSE This PRODUCT contains software that provides services on a computer called a server Server Software and may contain software that allows a computer to access or utilize the serv2. CORPORATION Information Technology User Information Manual Version 2 0 Information Technology User Manual v 2 0 Table of Contents TEGO dei OGE Ee E EE OE N EE N A CC ME al NOLS oc Il OON eisers dee se EE Ee EE oe ee ssa sate Ee EE oe Ee ee ee RR ED oe ee ORE 5 Network Passwords for Finncorp com Finn domain 1 esse ss sees ee ee ee ee ee ee ee ee ee ee RR ee ee ee ee 5 Desktop PC Users Please Logoff vout PC at niet iss osse de ves ee GE ee es se od Ge ode ei ee ee ei ie be Si 5 Laptop PC Users Please synchronize your Roaming Profile weekly iese ss ss sesse ee ee ee ee ee ee RE ee ee ee ee 6 Winer Ed PCC OS as ree RE Di gee Re DR EE ee De tase DER EE ER de N ee EE GR ee DA tei 8 MVS ON RE N EE EE A 8 How do I remotely access files or network drives like I do in the office ees ss see sees ee ee ee ee Re ee 9 Changing your network password via Remote ACCESS iss sesse sesse se ee ee ee ee ee Ee ee ee ee ee ee ee ee ee ee RR Ee ee 10 Users with Finn provided Laptops sesse sees ee ee ee de ee ee Rd ee ee ee AR RE de ee ee AR Re de ee ee ee RE ee 10 All other Remote ACCESS WELS EE GE ER ee Ra GE GO Re Re ee ee EE ee De 12 OU ole VA EE N N NE N EE RE EE OE OO EE E 13 Bale te oe Oo EE OE OE OE EE N EE N N 13 dis oJ jon NU 9101610 4 ON SOM si se EE EE tre rer ee GE De AE GE DE ee tt Deed De de er 14 NO i on OCC TCD Be So YS Ue IN N N N EE EE EE EE A 15 Submitting anew Problem Ineident sesse eo
3. Remote file copies or file opening can be accomplished via VPN or dial up sessions from network drives dial up sessions are inherently slow use discretion Network drives are created in the office via a login script Since Remote Access connections to our network do not typically execute logins you may need to launch a script to map the drives remotely Run this script if the network drives do not currently appear on your PC NOTE Drive mapping will only work from a Windows 2000 XP or better desktop Windows 9x and ME will not be able to map drives or share files in this manner To launch the drive mapping script 1 Click Start Run 2 Type finncorp com netlogon mapdrives 3 If this screen appears Select Open File Download Some files can harm your computer If the file information below TA looks suspicious or vou do not fully trust the source do not open or save this file File name mapdrives bat File type MS DOS Batch File From ifinncorp com netlogon A This type of file could harm your computer if it contains malicious code Would you like to open the file or save it to your computer 4 You may be prompted for login information Please enter it in this format Username finn domain 1 username Password ERRE Replace username with your username and with your password 5 You should see a script execute in a black screen which will map your drives correctly FiN Page 9 of 47 CORPORATI
4. User Manual v 2 0 Getting Help Help irom the Information Technology IT department can be obtained via either of two methods 1 Phone Support 2 Help finncorp com Please choose the method that you are most comfortable using If possible please utilize help finncorp com for non urgent assistance Phone Support Telephone support is available to assist you Monday through Friday from 8 00am to 5 00pm EST To obtain telephone assistance please use the following process 1 Call 513 642 2241 the number for the IT Help Desk a Listen to the announcement to determine if your problem is a known issue b If your problem is not listed please leave a message stating your contact information and a brief description of your issue 2 If your issue is urgent please call either Josh Van As 513 642 0139 or Rich Mahlerwein 513 642 0143 At any of the above numbers if you mark your message as urgent press 7 after you finish speaking we will be paged FINN Page 13 of 47 Information Technology User Manual v 2 0 Help finncorp com Welcome to the Finn Corporation IT Helpdesk and Issue tracking system With this system you can 1 Submit IT related problems or issues 2 Check the status of solutions to understand progress on a resolution 3 Search a database that we build as an organization for help by reading problems amp solutions that other users have experienced in the past The Help Desk system is linked to our
5. fi Double click the Google X Search web GP 5e e R Search Groups News PageRank EP Page info fu A 7 A Name Type Status Device Ne connectoid you wish to dial Network Tasks a Dial up ET ER Finn Dial up Dial up Disconnected Conexant Start thie connection Finn Dial up 800 Dial up Disconnected Conexant ml Rename this connection LAN or High Speed Internet 3 Delete this connection Change settings of this aL LAN LAN or High Speed Inter Enabled 3Com 3C9 connection a ROUTELAN LAN or High Speed Inter Disabled 3Com Ethe kL VMware Network Adapter Mnet1 LAN or High Speed Inter Enabled Mware V al VMware Network Adapter Mnet LAN or High Speed Inter Enabled Mware V Other Places G Me Pana irtual Private Network a My Network Places finncorp com virtual Private Network Disconnected WAN Minig My Documents Virtual Private Network Disconnected WAN Minip i My Computer Details Finn Dial up 800 Dial up Disconnected Conexant HCF 90 56K Data Conexant HCF 90 56K Data Fax PCI Modem 3 Fill in the username password and domain information Connect Finn Dial up 800 Verify that the Dialing From box has the correct location listed If not select or create the appropriate location Click Dial Observe the dialog boxes as they update you on the dialing status User name JVanas Password eecceee Domain FINN DOMAINT C Save this user name and password for the
6. Connections Address Network Connections Google gt Ge Search Web Search site SRSearchGroups News PageRank P page Name Type Status 2 Double click the Network Tasks Dial up connectoid you wish to dial Be ore ree 2 Finn Dial up Dial up Disconnected B Finn Dial up 800 Dial up Disconnected amp Start this connection Rename this connection LAN or High Speed Internet Z Delete this connection ad Change settings of this MLAN LAN or High Speed Inter Enabled connection a ROUTELAN LAN or High Speed Inter Disabled kL VMware Network Adapter Mnet1 LAN or High Speed Inter Enabled oh VMware Network Adapter vMnet LAN or High Speed Inter Enabled Other Places G Control Panel _ Virtual Private Network J My Network Places Finn PPTP YPN virtual Private Network Disconnected 3 My Documents ig My Computer Details Finn PPTP PN Virtual Private Network Disconnected WAN Miniport PPTP saps 7 Connect Finn PP TIP VPN 3 Fill in the username password and domain information 4 Click Connect 5 Observe the dialog boxes as they update you on the connection status a User name JVanas Password ETTET Domain FINN DOMAINT C Save this user name and password for the following users Me onl vone who es this computer Page 39 of 47 CORPORATION Information Technology User Manual v 2 0 6 After the dial up session is established
7. Links a7 screen Problem 16 Submitted Problem ID 16 User Name testi E Mail test finncorp com Phone idles ja o aaa bee Location Fairfield Start Date 2003 2 10 7 26 51 Department IF Category Printer Problem Assigned To Josh Van As Title Problem with Printer I am having a problem with the HP5si in the office It will not print from excel x Menu Log Off Liberum Help Desk Copyright C 2001 Doug Luxem Please view the license E Done i Internet a FiN Page 18 of 47 CORPORATION Information Technology User Manual v 2 0 Reviewing a Problem Incident 1 From the main menu click zs Finn Corporation Help Desk Microsoft Internet Explorer View Problem List ee e Back gt O A A Search GyFavorites meda lt 4 B 4 w A Address a http ffhelp finncorp comfuser Go Links User Name test1 Normal User logged in Help Desk Submit New Problem view Problem List Open specific ID Knowledge Base Search the Knowledge Base Lookup by ID Edit Information Menu Log Off S x tf l meme og 2 From your problem slel x P File Edit View Favorites Tools Help list click on the title on OD AA SEE eog aha of the problem to Address a http help finncorp com user view asp gt Go Links review Problem Listing for testi ip title EN TEEN date Submitted Status 16 Problem with Printer Josh Van As 2 10 2003 OPEN Menu Log Off Liberum Help Desk Co
8. Me only Anyone who uses this c omputer 20 Click The Options tab Finn PPTP VPN Properties General Options Security Networking Advance 21 Click Include Windows logon domain Ee el Networking Advanced 22 Click OK Prompt for name and password certificate etc C Include Windows logon domain Redialing options Redial attempts 3 Time between redial attempts 1 minute Idle time before hanging up never C Redial if line is dropped C seer i Connect Finn PPTP VPN 23 From this window click Cancel to close the connectoid Congratulations You have created your connectoid Repeat this process as necessary to add additional connectoids for each site User name l Password q C Save this user name and password for the following users Me only Anyone who uses this computer FINN Page 38 of 47 Information Technology User Manual v 2 0 Dialing a connectoid Dialing a connectoid establishes the VPN connection between Finn s network and your PC over you existing Internet connection Remember You must be connected to the Internet for the VPN to work If you use a Dial up ISP to connect to the Internet you must launch this connection first To dial a connectoid 1 Open Start Control gt Network Connections P N t k File Edit View Favorites Tools Advanced Help ane etwor Z Back P S pe Search Wey Folders ia
9. 12 Click Next Page 36 of 47 CORPORATION Information Technology User Manual 13 Enter vpn finncorp com in the Host name box 14 Click Next 15 Select Anyone s use 16 Click Next 17 Select Add a shortcut to the connection to my desktop 18 Click Finish CORPORATION v 2 0 New Connection Wizard YPN Server Selection What is the name or address of the VPN server Type the host name or Internet Protocol IP address of the computer to which you are connecting Host name or IP address for example microsoft com or 157 54 0 1 pn finncorp com New Connection Wizard Connection Availability You can make the new connection available to any user or only to yourself 4 connection that is created for your use only is saved in your user account and is not available unless you are logged on Create this connection for My use only New Connection Wizard Completing the New Connection J Wizard You have successfully completed the steps needed to create the following connection Finn PPTP PN Share with all users of this computer The connection will be saved in the Network Connections folder To create the connection and close this wizard click Finish Page 37 of 47 Information Technology User Manual v 2 0 19 Click Properties Connect Finn PPTP VPN User name l Password I C Save this user name and password for the following users
10. 2797 Toll Free number 800 975 0424 Please enable the Include Windows Logon Domain dialing option If this is not enough information for you to successfully connect to our network please read on FINN Page 25 of 47 Information Technology User Manual v 2 0 Configuring Phone amp Modem Options In this step you configure your PC with information regarding the locations you will be using remote access from 1 Click Start Control Panel Phone amp Modem Options If Phone amp Modem Options is not available in the Control Panel you may need to click Switch to classic view on the left hand side of the window Location Information 2 If you have never used your modem or Windows Dial up Networking you will be prompted to configure an initial rate veel ear alae Are ed ence Windows needs the following information about your current location location 5 What country region are vou in now 3 1 entered 513 for my area code and 9 for the number United States z to dial for an outside line from the office phone system What area gode or city code are you in now Your entries may be different based on your location di 4 Click OK If vou need to specify a carrier code what is it If you dial a number to access an outside line what is it The phone system at this location uses e Tone dialing Pulse dialing Cancel 5 Next you are presented with the screen you will see ev
11. Citrix session The files in this profile will never be visible to you on a local PC To enable you to edit files in your My Documents directory from your Roaming Profile while in a Citrix application we have mapped the T drive You my edit add delete files from T during a Citrix session but please be aware of the following limitations The T drive points to a network copy of your Roaming Profile the My Documents directory points to a locally cached copy of the same files Files on the T drive are only updated when you log off your local PC Therefore any changes made during a single logon session to the same file via T and via your local My Documents will result in unpredictable behavior Since 2 copies of the file exist and both have been changed when you finally log off your local PC the most recently changed file will be synchronized and changes made to the other version will be lost Changes made to files on either T or your local My Documents will safely replicate between the two locations during log off of the local PC However you can not change or create the same file name in both locations without causing a loss of data during replication FINN Page 47 of 47
12. Drs Que OOS BL Address 48 http apps finncorp com citrixinfuse 1 7frameset asp Ede inks 12 Click on the application icon to launch Citrix Welcome to Citrixe MetaFrame NFuse Classic NFuse Classic Application Portal Welcome to your personalized application portal The Applications box at left contains icons for the applications that you can use Click an icon to launch an application Click the Refresh button to get the latest applications Click the Settings button to change the NFuse Classic settings Click a folder icon to display the folder contents If you have problems using an Microsoft x office application please contact your help desk or system administrator for more information Citrixe NFuse Classic Message Center The NFuse Classic Message Center displays any informational or error messages that may occur CITRIX 13 When you click on the application icon the following message batata SE may appear Connection Center has detected that Show window content while dragging effect is enabled As you are launching a seamless application this effect will be turned off The 14 Un check the Always ask before disabling this feature box original state of this effect will be restored when you terminate all seamless 15 Click OK sessions IV Always ask before disabling this feature Cancel FINN Page 45 of 47 Information Technology User Manual v 2 0 General Info
13. Ee Ed De Ed ee EEES eo 17 Reviewing a Problem Incident ees ee ee ee RR de ee ee RE de ee ee ee EE ee ee ee ee ee ee 19 Searching the Knowledge Base for past issues resolutions ese ee ee ee ee 21 IS CUTS Ee CO EUONS se ei ER AR E Sa de ER GR AG Oe GE Da ae GR GR AO eb 22 Access Type L CBC RE NE AO OE OE EE EE EE EE E EE 22 PROCESS Type 2 Damn Mode as EK E E E AE S 23 ACs Type MS PPIP VPAL esse asse ia E E EE Ei 24 Conn urnie DUFU EFESE cases cs see tase E E GE EN E E EATS 25 PREY oe sed d Si EE EE EE N EE OE EE N 25 Configuring Phone amp Modem Options esse ee ee ee ee ee ee Re ee ee ee Re ee ee ee ee RE ee ee 26 Bi AMIN COTS eie ok AA AR Oe OE EE er 28 BEES dee iii soete dee AO ER EE EE EE EE AE a2 COT SUN EIN NESER ED N E EN n eee Ee EG ENE ED GRA Eb 34 PREY ANC del dl AN EE EE EE N 34 le AUIS COMIC CUI EE OO EE EE OO IE OO EO E 35 Pano As COMMC CLOUG sepa ac sper OE OE N EE EE N OE EE N 39 itrit ss DI Ed ao RE Aa ee OER EA DE oe oe De GE AE ee ee ee De AR EE ee ee 4 FINN Page 2 of 47 Information Technology User Manual v 2 0 Minimum Requirements to run Citrix esse es ee de ee RE ee ee AR RE de ee ee AR de ee ee ee RE ee 4 PEC AL Os 1 AA e eg acts cers cn sense GE EE E ER ee Ee Oe GE Ne Ee ee 42 First Mere iii Losin SUCTION eens es REK EER SO SE EE Ee GE ee Oe Go Ee ER ae SE ee Go od Be 43 General Information about your Citrix Environment sesse esse ees sees ee de ee ee ee ee ee ee de ee ee ee ee ee ee ee
14. ee ee ee 46 Drive Mappings inside a Citrix Application cccceeccssseeeeccecceeccceeeeaaaauaeeeecseeeeeeeeeeeeeeeeeeeeeaaaaeeaeeeeeeeees 46 PROM ie dl OE OR OE EE N EA EN 47 FINN Page 3 of 47 Information Technology User Manual v 2 0 Introduction Welcome to the Finn Corporation Information Technology User Manual The intent of this document is to provide you with self help guides and information to answer the most common questions you may have concerning the applications and systems we use at Finn Please do not hesitate to contact the IT department for assistance if the information in this manual does not provide you with a solution to your issue The manual is divided into the following major sections of information Please refer to the Table of Contents to locate the appropriate content 1 Introduction 2 General Notes amp Information 3 Getting Help 4 Remote Access Options 5 Configuring Dial Up Access 6 Configuring VPN Access 7 Citrix Applications FiN Page 4 of 47 CORPORATION Information Technology User Manual v 2 0 General Notes amp Information Network Passwords for Finncorp com Finn domain1 In an effort to increase security we have instituted a policy which requires you to change your Windows domain password at your first login and every 60 days thereafter You will be prompted when a password change is required by the system usually at network logon The password that will need
15. software package 4 If you happen to be working on your PC at 3 00am you will be presented with an opportunity to cancel the reboot FINN Page 5 of 47 Information Technology User Manual v 2 0 Laptop PC Users Please synchronize your Roaming Profile weekly Laptop users should weekly connect into the office to synchronize your Roaming Profile and My Documents directory This is the safest method for backing up the important data on your laptop This task is best performed via a broadband connection but can be accomplished via dial up It will be a slow process either way but will be almost 30 times slower for dial up users than for broadband users In other words if it takes a broadband user 10 minutes to synchronize that same profile over dial up will take approximately 5 hours overnight The length of time it will take you to synchronize depends on 2 factors speed of your connection and volume information to synchronize Only changed files in your profile My Documents directory will be synchronized each time so your length of synchronization will vary This tutorial assumes you have already successfully configured a Dial up or VPN connectoid to the Finn network If you have not please first review the Remote Access sections of this document To accomplish synchronization remotely please perform the following 1 Logoff your PC Click Start Log Off 2 Press CTRL ALT DELETE at the logon screen Welcome to
16. to be changed is your Finn domain1 username account There are a few requirements for your password 1 It may not be shorter than 6 characters 2 It must be different from the preceding three passwords Desktop PC Users Please Logoff your PC at night For the following reasons it is important that you logoff your PC at the end of every day 1 All desktop PC s are scheduled to reboot automatically every morning at 3 00am We are rebooting PC s automatically every night to facilitate new software installations 2 Your Roaming Profile My Documents directory is synchronized copied to a network file server when you logoff your PC This allows us to backup your My documents the documents and data stored locally on your PC without actually backing up your entire PC What this means to you is l You may leave your computer running every day This is not a requirement please consider shutting down 1f you plan to be gone for an extended period of time 2 You should logoff your computer at the end of the day This can be done by clicking Start Shutdown Logoff lt username gt You may have a shortcut for this depending on what operating system you are running Please note that you do NOT have to reboot or shutdown the computer yourself at the end of the day 3 If you forget to logoff your computer you will be forcibly logged off at 3 00am Any open documents or work may be lost it just depends of the
17. you will notice a new icon on the right hand side of your Start tray 7 Right click on the new icon looks like two PC s next to one another Disconnect 8 From this menu you can obtain status on the VPN Status session or disconnect the session hang up Open Metwork Connections i vs untitled Sr Congratulations You have successfully launched your connectoid FINN Page 40 of 47 Information Technology User Manual v 2 0 Citrix Applications Citrix is a tool which will allow you to run Finn programs and access Finn network files from virtually any web enabled computer in the world It will allow you to work on spreadsheets documents and many other applications that are located on the Finn network while you are at home or at another office This section of the manual explains the following Citrix information 1 Minimum Requirements to run Citrix 2 Applications available via Citrix 3 First Time Citrix Login Instructions 4 General Information about your Citrix Environment Minimum Requirements to run Citrix For the Citrix technology to work you must meet the following requirements 1 Your PC must be connected to the Internet either via Dial up or high speed broadband The faster the connection the quicker the screen updates will appear 2 You must be using Microsoft Internet Explorer 5 5 SP1 or later You must install the Citrix ICA client see the First Time Login Instructions later in this sec
18. Email system The IT department will be notified by email and by pager for many of the problems that are submitted especially the urgent ones Please submit all IT related issues or help requests to this system so that we can properly track and resolve your request This section of the manual covers the following topics 1 Logging on to the Help Desk System for the first time 2 Submitting a problem 3 Reviewing a problem 4 Searching the Knowledge Base FINN Page 14 of 47 Information Technology User Manual v 2 0 Logging on to the Help Desk System To login to the Help Desk System for the first time follow these instructions 1 Open your Internet Explorer E about blank Microsoft Internet Explorer sl an d in the a d dress li ne ty p e File Edit View Favorites Tools Help h 1 fi qBack amp at Search yFavorites Media 4 B amp 4 e p Inncorp com Address http help finncorp com v Go Links http fhelp Finncorp com http f help finncorp comfregister asp edit 1 http help finncorp com user http help Search for help 2 Press Go or Enter NOTE Do not put www in front of the address j Done Internet a Enter Network Password KIE D Please type your user name and password 3 When prompted use the same username and password that you use for email or to sign into your Finn desktop PC via finn domain 1 i Site help finncorp
19. ON Information Technology User Manual v 2 0 Changing your network password via Remote Access It is possible to change your windows domain password finncorp com finn domain1 password via remote access Please use the following instructions based on your type of Remote Access Users with Finn provided Laptops Users with a Finn provided laptop require a little extra effort to correctly change the password When you logon to your Laptop without a network connection to Finn you are actually logging on using cached credentials and a cached profile In other words your Laptop could not verify your username and password via a Finn server so it verified you against information stored locally on the Laptop This cached information needs to be updated occasionally and especially any time you change your network password If you receive a prompt at any time indicating that your password is about to expire please don t change your password at that time Instead close all open applications and follow these instructions To change a network password via a Finn laptop 1 Follow the instructions for Synchronizing your Roaming Profile as described in this manual 2 During this process you should receive a message similar to this one stating that your password is about to expire or that you must change it Logon Message 3 Click OK or Change Now whichever is available 4 Next you will be presented with a dialog box a
20. Windows Copyright 1985 2001 Microsoft Corporation SB Press Ctrl Alt Delete to begin Requiring this key combination at startup helps keep your computer secure For more information click Help Verify that the domain you have selected is Finn Domain1 Log On to Windows Type in your username amp password Check the box for Log on using Dial up connection Copyright 1985 2001 Microsoft Corporation Click OK ER ME a User name jvanas Password eeee Log on to FINN DOMAIN1 7 In the pop up box titled Network Connections select the appropriate connection to our network 8 Click Connect Mi Network Connections Choose a network connection g A Connect Cancel FINN Page 6 of 47 Information Technology User Manual v 2 0 9 Fill in any necessary information username amp password in the Connect Finn Corp Connect Box that pop s up 10 Click Dial ae a User name jvanas Password eseseeseee who uses this computer Dial 345345435 11 Your computer should make the selected network connection 12 You will then be presented with a prompt stating that Windows has detected a slow network connection 13 Select Download 14 Wait for your PC to complete the login script the application that is open on your Start bar it is labeled with C WINDOWGM If you click on the icon in
21. ch the Knowledge Base Lookup by ID Edit Information Menu Log Off ee ee ee La_E_Sh Ad tt lm internet og E Help Desk Knowledge Base Microsoft Internet Explorer l x 2 Type mn words nat S might occur in the Hek gt OA Berk GIFvote Beda SE 3 M H ei Address hitp lhelpfincorp comfibidefauk asp df ees Juis Knowledge Base Keywords Search Fields VV Title 3 Click Search This will return a list of Knowledge Base items that you may review to obtain self help in resolving your issue M Description M Solution Search Menu Log Off Liberum Help Desk Copyright C 2001 Doug Luxem Please view the license H J Pone TT IT lemme FINN Page 21 of 47 Information Technology User Manual v 2 0 Remote Access Options Finn supports remote access to our network and applications Using Finn Remote Access you can perform remotely many of the common tasks you perform in the office even if it is a bit slower Using a Windows PC and one of our remote access methods you can do almost anything from home or remote locations including e Accessing any Finn web based service o crm finncorp com o help finncorp com o Wwww finncorp com o webmail finncorp com etc e Launching a Citrix based application via apps finncorp com e Copying network files to your remote PC e Backing up your Laptop Roaming Profile My documents directory e Browsing the Internet Finn Corporation curre
22. com Realm help finncorp com Do not type your full email address in the User Name field eat 5 Click OK Password e Save this password in your password list Cancel FiN Page 15 of 47 CORPORATION Information Technology User Manual v 2 0 6 Since this 1S the first time you e Help Desk Register Microsoft Internet Explorer File Edit view Favorites Tools Help have signed into the Help Desk Bak amp A Search ijFavorites Media lt 4 B amp l system we need to collect Address http help Finncorp com register asp edit 18 amp new 1 some information about you Please fill in a Your first and last T l ser Name name First Name Last Name b Your email address be sure to enter your full internet address like Location JVanas finncorp com der c Your desk phone Language number d Your department take your best guess if you E Mail Address Phone Number testi Test N Test o Baie iy EEE T Required sl are not sure E Done internet Z 7 Click Submit 8 After you click Submit you File Edit View Favorites Tools Help 3 Help Desk Register Microsoft Internet Explorer should see a screen like this Back gt GY Qsearch Favorites Meda C4 SY 3 w S 9 Click on Menu to move on Address http f help Finncorp comjreaister asp gt to the main menu Update Information Account Updated Th
23. e account has been successfully updated Main Menu Menu Log Off Liberum Help Desk Copyright C 2001 Doug Luxem Please view the license Ee http help finncorp com default asp a Internet A Page 16 of 47 Information Technology User Manual Submitting a new Problem Incident v 2 0 Finn Corporation Help Desk Microsoft Internet Explorer sl x File Edit View Favorites Tools Help q Back gt amp fat Search jjFavorites Media lt 4 B amp 4 Address a http f help Finncorp comjuser Go User Name test1 Normal User logged in Help Desk Submit New Problem view Problem List Open specific ID Knowledge Base Search the Knowledge Base Lookup by ID Edit Information Menu Log Off Seq Oo amp tSDlDl ___ LEV_Qa_QQG G w x Booo TT terete 1 From the main menu click Submit New Problem 2 Fill in the following information concerning your issue a Category pick the best one or Other b Problem Title something short but descriptive Problem Description A LONG and detailed explanation of the problem Please Include steps to reproduce the problem names and location of equipment if possible Z Help Desk New Problem Microsoft Internet Explorer Fle Edt View Favortes Tools Help Om DAG Dm kr Que GS oUF S Address a http help finncorp comuser new asp Google v Go Search Web Search Ste PageRank page Info y
24. ery time Phone and Modem Options you enter the Phone and Modem Options control Panel Dialing Rules Modems Advanced 6 You may need to add additional locations here if you travel with B gt Tham een AR haa anca Saat this PC Locations a as a 5 i Location Area Code 7 Use the Edit and NEW buttons from this screen to modify ofte EA O and create new locations 8 You might also want to create locations for each area code that include a 9 to dial out 9 and ones that don t dial 9 leave the setting blank FiN Page 26 of 47 CORPORATION Information Technology User Manual 9 Here is a sample for my location settings at home I don t need to dial out from there Edit Location Dialing Rules Modems Advanced The list below displays the locations you have specified Select the Country region location from which you are dialing General Area Code Rules I Calling Card Phone and Modem Options ve Pe EE Home Specify the location from which you will be dialing Area code United States Locations i x Dialing rules Location Area Code Work 513 When dialing from this location use the following rules Home 513 To access an outside line for local calls dial To access an outside line for long distance calls dial Use this carrier code to make long distance calls Use this ca
25. following users who uses this computer Dial 9 1800 9750424 v Dialing from Work Dialing Rules FINN Page 32 of 47 CORPOR Information Technology User Manual v 2 0 7 After the dial up session is established you will notice a new icon on the right hand side of your Start tray 8 Right click on the new icon looks like two PC s next to one another Disconnect 9 From this menu you can obtain status on the Dial up Status session or disconnect the session hang up Open Network Connections J w untitled Par EE EE EE N Congratulations You have successfully launched your connectoid FINN Page 33 of 47 Information Technology User Manual v 2 0 Configuring VPN Access In Windows XP setting up a MS PPTP VPN connection is accomplished in 2 steps 1 Creating connectoids 2 Dialing a connectoid Please refer to the sections in the remainder of this document complete each step listed above Advanced Users For those of you that are advanced users and wish to skip the tutorial here is the pertinent information for setting up a VPN connectoid correctly at FINN Via Microsoft PPTP VPN Connectivity Host Name vpn finncorp com Please enable the Include Windows Logon Domain dialing option If this is not enough information for you to successfully connect to our network please read on FINN Page 34 of 47 Information Technology User Manual v 2 0 Creati
26. i ET connection available to any user or only to yourself A connection that is created for your use only is saved in your user account and is not available unless you are logged on Create this connection for O My use only 15 Select Add a shortcut to the connection to my New Connection Wizard desktop 16 Click Finish Completing the New Connection J Wizard You have successfully completed the steps needed to create the following connection Finn Dial up 800 Share with all users of this computer The connection will be saved in the Network Connections folder To create the connection and close this wizard click Finish 17 Click Properties Connect Finn Dial up 800 User name Password _ Save this user name and password for the following users Me on ly Arwone who uses this computer Dial 8009750424 v Page 30 of 47 CORPORATION Information Technology User Manual 18 Click Use Dialing Rules 19 Move the area code 800 into the box labeled Area Code Be sure to remove the area code from the box labeled Phone number 20 Click the Options tab 21 Click Include Windows logon domain 22 Click OK 23 From this window click Cancel to close the connectoid Congratulations You have created your connectoid Repeat this process as necessary to add additional connectoids for each phone number CORPORATION v 2 0 Is Finn Dial up 800 Pro
27. ices provided by the Server Software Client Software CITRIX grants to you the following a 7 Click OK Citrix ICA Web Client Setup completed successfully You may need to restart your web browser to activate changes Page 44 of 47 CORPORATION Information Technology User Manual v 2 0 3 Citrix R NFuse TM Classic Login Microsoft Internet Explorer 8 You will be returned to the web browser EE RE ET fe l Om O AAG Pma kr G O S D L 9 Type in your username and password Adress htp lappa Fence come fise7ogn asp Ee e 10 Click on Log In Citrix Welcome to Citrixe MetaFrame NFuse Classic Please log in e To log in to the application portal type your user name password and domain name in the boxes at left e Click the Log In button to log in If you do not know your login information please contact your help desk or system administrator Citrixe NFuse Classic Message Center The NFuse Classic Message Center displays any informational or error messages that may occur Avou do not have the Citrix ICA Client Activex for 32 bit Windows installed on your system You must install the ICA Client to launch the applications Select the icon below to install the ICA Client Citrix ICA Web Client for 32 bit Windows 1 1 Choose folder and or application to launch 3 Citrix R NF use TM Classic Microsoft Internet Explorer Ble Edt Yiew Favores Tools Help from the menu system Qw O id Des
28. k C ti 8 Click N ext les TCR connect to the network at your workplace Create the following connection Dial up connection Connect using a modem and a regular phone line or an Integrated Services Digital Network ISDN phone line Connect to the network using a virtual private network MPN connection over the Internet 9 In the Company Name box type a description for New Connection Wizard this connectoid I called mine Finn PPTP VPN Connection Name Specify a name for this connection to your workplace 10 Click Next Type a name for this connection in the following box Company Name Finn PPTP VPN For example you could type the name of your workplace or the name of a server you will connect to 11 Most users should select Do not dial the initial New Connection Wizard Public Network connection Windows can make sure the public network is connected first VPN users should be using a broadband Internet EE Windows can automatically dial the initial connection to the Internet or other public connection and therefore do not need to dial 3 network before establishing the virtual connection modem connection first If you are using a Dial up ISP and you want the VPN connectoid to automatically dial you ISP s connectoid Automatically dial this initial connection e Select Automatically dial the initial connection e Then select you ISP s connectoid from the drop down box
29. ll Free number 800 975 0424 Please utilize the 513 number whenever long distance toll charges do not apply Keep in mind that some residential long distance plans offer free calls at certain hours Please reserve use of the 800 number for occasions where it 1s appropriate for Finn to pay for toll charges business use only To create a connectoid 1 Open Start Control Panel Network Connections In pane on the left hand side of the window select Create a new connection New Connection Wizard Welcome to the New Connection Wizard This wizard helps you Connect to the Internet 2 3 The following wizard appears 4 Click Next Connect to a private network such as your workplace network To continue click Next Cancel 5 Select Connect to the network at my workplace New Connection Wizard Network Connection Type 6 Click Next What do you want to do A Connect to the Internet Connect to the Internet so you can browse the Web and read email Connect to a business network using dial up or VPN so you can work from home a field office or another location Set up an advanced connection Connect directly to another computer using your serial parallel or infrared port or set up this computer so that other computers can connect to it Page 28 of 47 CORPORATION Information Technology User Manual v 2 0 7 Select Dial up connection New Connection Wizard Network C ti 8 Click Next r e
30. llowing you to change your password Change Password 5 Fill in all blanks Remember the Password Rules described in Cop 1905 200 this document User name test1 6 Click OK Log on to Old Password eeose New Password Confirm New Password 7 If your password change was successful you will receive the following prompt Click OK FINN Page 10 of 47 Information Technology User Manual v 2 0 NOTE If you are not prompted to change your password during the Synchronizing your Roaming Profile process you can manually start the process 1 After you have logged in via the Synchronizing your Roaming Profile process you will be presented with a standard Windows desktop 2 Press CTRL ALT DELETE all three keys simultaneously Click Change Password Copyright 1985 2001 Microsoft Corporation Logon Information test1 is logged on as FINN DOMAIN1 test1 Logon Date 6 6 2003 10 49 37 4M Use the Task Manager to close an application that is not responding A i Log Off Shut Down Change Password Task Manager Cancel 4 Next you will be presented with a dialog box allowing you to change your password Change Password 5 Fill in all blanks Remember the Password Rules described in i this document User name 6 7 Click OK Log on to Old Password New Password Confirm New Password If your password change
31. ng connectoids Connectoids are objects that tell the Operating System how to start and manage a MS PPTP VPN network connection You will need to create a connectoid for each site you wish to connect to Finn currently has one site with MS PPTP VPN access Finn Fairfield vpn finncorp com From this site you can connect to any system at Finn or CWS To create a connectoid 1 Open Start Control Panel Network Connections In pane on the left hand side of the window select Create a new connection New Connection Wizard Welcome to the New Connection Wizard This wizard helps you Connect to the Internet 2 3 The following wizard appears 4 Click Next Connect to a private network such as your workplace network To continue click Next Cancel 5 Select Connect to the network at my workplace OER zat gt Network Connection Type 6 s Click N ext What do vou want to do Connect to the Internet Connect to the Internet so vou can browse the Web and read email Connect to a business network using dial up or VPN so vou can work from home a field office or another location Set up an advanced connection Connect directly to another computer using your serial parallel or infrared port or set up this computer so that other computers can connect to it Page 35 of 47 CORPORATION Information Technology User Manual v 2 0 7 Select Virtual Private Network New Connection Wizard Networ
32. ntly provides 3 methods of remote access It is important that you understand the capabilities and limitations of each method to enable you to successfully use Remote Access Access Type 1 Web Based The first type of remote access is Web based Web based access assumes you have a PC an existing Internet connection and Internet Explorer 6 or better installed on your PC The applications and systems you can access are limited to those we are capable of publishing on the Internet Finn currently supports the following applications via web based remote access 1 Outlook Web Access http webmail finncorp com for email 2 The Finn Corporation web site http www finncorp com a CRM http crm finncorp com 4 The Help Desk http help finncorp com 5 Citrix remote access http apps finncorp com Please review the Citrix section of this manual for a list of applications that are currently published via Citrix All of the above applications can be accessed via either Dial up or broadband Internet connections however CRM will be unacceptable for daily use via a Dial up connection FINN Page 22 of 47 Information Technology User Manual v 2 0 Access Type 2 Dial up Modem The second type of remote access available is via modem Modem access provides a direct physical connection to our network Direct network connections are virtually unlimited in terms of the applications and systems vou can access on our network they are onl
33. perties General Options Security Networking Advanced Connect using amp Modem Conexant HCF V90 56K Data Fax PCI Modem COM Phone number Area code 800 v 5750424 Phone number Alternates Country region code United States 1 v Dialing Rules Use dialing rules Show icon in notification area when connected t Finn Dial up 800 Properties General Options Security Networking Advanced Dialing options Display progress while connecting Prompt for name and password certificate etc Prompt for phone number Redialing options Redial attempts 3 Time between redial attempts 1 minute Idle time before hanging up never _ Redial if line is dropped Connect Finn Dial up 800 ae se _ User name Password C Save this user name and password for the following users Me only Dial 9009750424 xj Page 31 of 47 Information Technology User Manual v 2 0 Dialing a connectoid Dialing a connectoid establishes the dial up connection between Finn s network and your PC over the phone line To dial a connectoid _ 1 Open Start Control adel On die File Edit View Favorites Tools Advanced Help Panel Network O O B Os By rowers F e Connections Address Network Connections J 7 Erik Ge PageRank go Dane SERS ee
34. pyright C 2001 Doug Luxem Please view the license Ed internet FINN Page 19 of 47 Information Technology User Manual 3 The system will display information concerning the ticket File Edit View Favorites Tools Help Help Desk Problem Details Microsoft Internet Explorer Back gt DA A Qsearch Gyravorites meda A B 4 w d http f help finncorp com user details asp id 16 Required Printer Friendly Details for Problem 16 Problem ID User Name E Mail Phone Location Start Date Department Category Assigned To Status 16 testi test finncorp com a ke E fa fa kaaa ega Fairfield 2 10 2003 7 26 51 AM DF Printer Problem Josh Van As OPEN Problem Information Title Problem with Printer Description I am having a problem with the HP5si in the office excel It will not print from No Available Notes Enter Additional Notes v 2 0 si ore i internet Page 20 of 47 Information Technology User Manual v 2 0 Searching the Knowledge Base for past issues resolutions 1 From the main menu select io xi Search the Knowledge Base a pe ee Re Es Back gt G A A Gsearch Favorites media lt 4 D 4 w a Address a http f help Finncorp comjuser Go User Name test1 Normal User logged in Finn Corporation Help Desk Submit New Problem view Problem List Open specific ID Knowledge Base Sear
35. rmation about your Citrix Environment Drive Mappings inside a Citrix Application After the login script completes which is the little black icon in the bottom left corner of your start menu the following new drive mappings apply inside of a Citrix application Drive in the Citrix Actual location the drive points to Application V The C drive on your client PC the PC you are actually sitting at U If it exists the D drive on your client PC A The A drive on your client PC T Your My Documents directory from your Roaming Profile My Documents Your My Documents directory from your Citrix Server Profile ALL OTHER Point to the location you would expect from your PC on the Finn NETWORK network Z PA R etc all map to the normal locations DRIVES FINN Page 46 of 47 Information Technology User Manual v 2 0 About Profiles You will now have 2 profiles A Roaming Profile and a Citrix Server Profile Your Roaming Profile will be used to logon to desktop and laptop PCs in the organization It includes your My Documents directory It follows you to any PC you log in to You should only logon to one PC at a time to avoid conflicting Roaming Profiles When you logon to a Citrix session you are presented with a different profile which is common to all of our Citrix servers We call this your Citrix Server Profile It also has a My Documents directory that will only be visible to you during a
36. rom this PC Citrix R NFuse TM Classic Login Microsoft Internet Explorer MBR i E oe Fle Edt View Favortes Tools Help rm you will notice a warning in the Citrix O O DBO PD ke Gun OSSE E NFuse Message Center stating that you poesies sanso need to install the ICA Client Citrix Welcome to Citrixe MetaFrame 3 Click on Citrix ICA Web Client for 32 NFuse Classic pease bo bit windows at the bottom e To log in to the application portal type your user name password and domain name in the boxes at left e Click the Log In button to log in If you do not know your login information please contact your help desk or system administrator Citrixe NFuse Classic Message Center The NFuse Classic Message Center displays any informational or error messages that may occur A vou do not have the Citrix ICA Client Activex for 32 bit Windows installed on your system You must install the ICA Client to launch the applications Select the icon below to install the ICA Client amp Citrix ICA Web Client for 32 bit Windows CITRIX FINN Page 43 of 47 Information Technology User Manual v 2 0 4 When the File download dialog is displayed click Open File Download Da Some files can harm your computer If the file information below x looks suspicious or you do not fully trust the source do not open or save this file File name ica32t exe File type Application From apps finncorp com
37. rrier code to make international calls C To disable call waiting dial Dial using Ione Pulse 10 Here is a sample of my work setting where I do need to dial 9 Note the comma after the 9 this pauses the dialing just a bit so that there s time for the phone system to accept the 9 before dialing the rest of the numbers 11 When you have finished creating locations click OK on the Phone and Modem Options control panel to close it CORPORATION Edit Location General Area Code Rules Calling Card v 2 0 we Location name work Specify the location from which you will be dialing Country region Area code United States v 513 Dialing rules When dialing from this location use the following rules To access an outside line for local calls dial 9 To access an outside line for long distance calls dial 9 Use this carrier code to make long distance calls Use this carrier code to make international calls C To disable call waiting dial Dialusing Ione Pulse Page 27 of 47 Information Technology User Manual v 2 0 Creating connectoids Connectoids are objects that tell the Operating System how to start and manage a Dial up network connection You will need to create a connectoid for each phone number you wish to dial Finn currently provides 2 phone numbers for Dial up access Local Phone number 513 874 2797 To
38. s EE connect to the network at vour workplace Create the following connection Connect using a modem and a regular phone line or an Integrated Services Digital Network ISDN phone line Virtual Private Network connection Connect to the network using a virtual private network MPN connection over the Internet 9 In the Company Name box type a description for RE EET RE this connectoid I called mine Finn Dial up 800 EE b ecause I am g oin g t o use th e 800 numb er for thi S Specify a name for this connection to your workplace connectoid to place a modem Dial up call Type a name for this connection in the following box 1 0 Click N ext Company Name Finn Dial up 800 For example you could type the name of your workplace or the name of a server you will connect to 11 Enter the number to dial Please exclude any New Connection Wizard punctuation marks or spaces Phone Number to Dial What is the phone number you will use to make this connection 12 Click Next Type the phone number below Phone number 8009750424 You might need to include a 1 or the area code or both If vou are not sure you need the extra numbers dial the phone number on your telephone If you hear a modem sound the number dialed is correct Page 29 of 47 CORPORATION Information Technology User Manual v 2 0 13 Select Anyone s use New Connection Wizard e C tion Availabilit 14 Click N ext rs m S
39. the Start tray you will see a black DOS like screen with white text where you can watch the script execute When the screen disappears the login script is finished this could take upwards of 5 10 minutes over Dial up 15 Logoff your PC again do not close the dial up session 16 You will be prompted again about the slow network connection 17 Select Upload 18 When the log on prompt appears you have completed the synchronization Welcome to Windows Copyright 1985 2001 Microsoft Corporation SP Press Ctrl Alt Delete to begin Requiring this key combination at startup helps keep your computer secure For more information click Help FINN Page 7 of 47 Information Technology User Manual v 2 0 Internet Email Access You may access your Finn email via the Internet or via a Remote Access connection Simply point your browser to http webmail finncorp com and login using your assigned account information Using CRM To access CRM point your Internet Browser to http crm finncorp com If you experience errors running CRM from home download and install this patch using Internet Explorer http download microsoft com download 3 b f 3bf74b01 16ba 472d 9a8c 42b2b4fa0d76 mdac_typ exe Yes you have to type the entire URL above into your Internet Browser address line FINN Page 8 of 47 Information Technology User Manual v 2 0 How do I remotely access files or network drives like I do in the office
40. tion 4 TCP ports 80 and 1494 must not be blocked by your firewall ISP Internet Service Provider or the office network If you meet all other requirements and are still unable to connect this is likely your issue Submit this information to the person company that manages your Internet connection and ask them to open both of these ports for outbound traffic FINN Page 41 of 47 Information Technology User Manual Applications available via Citrix Finn is currently supporting the following applications remotely via Citrix 1 Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook SyteLine ERP currently for project team only Autodesk Volo Viewer Integral Enterprise Viewer LAN MAPICS se AS oe SS v 2 0 If you would like additional applications available remotely please submit a request at http help finncorp com under the Citrix category id NAS PORATION Page 42 of 47 Information Technology User Manual v 2 0 First Time Citrix Login Instructions Use these instructions the first time you attempt to access a Citrix Application I Open an Internet Explorer F about blank Microsoft Internet Explorer browser window and connect to e Pe ee eg me p pp rp apps finncorp com Google v G Psearchwed SRsearch Groups News PageRank A NOTE You may omit the HTTP portion but do not insert www at the beginning pa If this 1S your first login f
41. tunnel via a cable modem but copying or opening files is still considerably slower than it is from the office network To connect in this manner you need l A high speed broadband Internet connection faster than 128Kbps Cable or DSL modem recommended 2 Windows 98 or better This document only describes the configuration of Windows XP since it is the company standard NOTE The VPN should actually operate correctly over a dial up Internet connection Testing has proven that some ISPs Internet Service Providers do not currently support our VPN technology AOL is on this list However we do not recommend connecting to the VPN via a dial up ISP because of the overhead involved in the encrypted tunnel You are far better off performance wise using your modem to dial our network directly rather than dialing your ISP and then connecting the VPN tunnel FINN Page 24 of 47 Information Technology User Manual v 2 0 Configuring Dial Up Access In Windows XP setting up a dial up networking connection is accomplished in 3 steps 1 Configuring Phone amp Modem Options 2 Creating connectoids 3 Dialing a connectoid Please refer to the sections in the remainder of this document to complete each step listed above Advanced Users For those of you that are advanced users and wish to skip the tutorial here is the pertinent information for setting up Dial up connectoid correctly at FINN Modem Dial up Local Phone number 513 874
42. up Required Submit A New Problem Contact Information Problem Classification User Name jvanas Department T E Mail Category Priority jvanas finncorp com Location Fairfield MEDIUM v 513 642 0139 Problem Information Title Phone Testi Description testi j Submit Problem User Menu Rep Menu Log Off Page 17 of 47 Information Technology User Manual v 2 0 d Priority Choose from one of the following priorities e A problem or feature that needs resolved eventually LOW e Problem is not preventing you from completing work e Operator will be paged MEDIUM e Problem is not preventing you from completing work or the work can LOW be postponed e A problem or feature that needs resolved soon MEDIUM e Problem is preventing you from completing work HIGH e Operator will be paged HIGH e Problem is preventing you from completing urgent work URGENT e Problem is creating a dangerous situation e Or is preventing you from completing urgent work that is time sensitive e Operator will be paged 3 Then click Submit 4 Clicking 6 Submit 3 Help Desk Problem Submitted Microsoft Internet Explorer 3 z E x Ef File Edit view Favorites Tools Help Ei when finished will SBak gt amp A Qsearch Favorites Media C4 7 amp 2 return a confirmation Address a http help finncorp com user postnew asp gt Go
43. was successful you will receive the following prompt AE Click OK i Your password has been changed FINN Page 11 of 47 Information Technology User Manual v 2 0 All other Remote Access users All other Remote Access users may change their network password via http apps finncorp com Please follow these instructions 1 Follow the First Time Citrix Login Instructions detailed in this manual 2 Once you are at the Applications menu select the icon from the toolbar that is circled red in this Citri x NFuse Classic diagram It looks like a yellow key 3 At this screen enter your old and new password Be sure to enter your new password twice for verification Remember the Password Rules described earlier in this document 4 Click er me TE elcome to Citrixe MetaFrame SUBMIT poe NFuse Classic when Change Password finished Consult your administrator for the relevant guidelines to follow when selecting a new password Citrix NFuse Classic Message Center The NFuse Classic Message Center displays any informational or error messages that may occur a CITRIX 5 After you click Submit you will be returned to the Applications menu if the change was successful 6 Close all open connections to the Finn Network as well as any open Internet Explorer browsers 7 Re open your applications and or connections using your new password FINN Page 12 of 47 Information Technology
44. y limited by the speed of the connection We currently support modem connections with speeds up to 56Kbs Kilobits per second Your actual speed may vary based on the quality of your phone lines and modem You will find that remote access via a modem is not fast enough for applications that require high bandwidth like CRM copying or opening files etc but works well for Citrix applications and webmail finncorp com To connect in this manner you need l A modem 2 An analog phone line 3 Windows 98 or better This document only describes the configuration of Windows XP since it is the company standard FINN Page 23 of 47 Information Technology User Manual v 2 0 Access Type 3 MS PPTP VPN The third type of connectivity is via a MS PPTP VPN Microsoft Point to Point Tunneling Protocol Virtual Private Network who says computers are complicated VPN creates an encrypted tunnel to the Finn network over an existing Internet connection Your PC can then transmit corporate data safely over the public unsecured Internet VPN access provides a direct physical connection to our network Direct network connections are virtually unlimited in terms of the applications and systems you can access on our network they are only limited by the speed of the connection The VPN supports speeds up to 1 5Mbs megabits per second which is roughly the speed of most cable modems You will find that most network activities are bearable over a VPN
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