Security Surveillance and Access Control Supervisor
Contents
1. Coordinate with other departments Document and report service call details Achieve productivity targets set by the company NOS e N S D C NAZE National Skill Development Corporation National Occupational Standards servicing describe importance of customer satisfaction and behave customer friendly during the customer interaction explain procedures greeting customers wearing ESD straps while repair to be followed in the customer premises To be competent the user individual must be able to PC18 define and explain the technician on the calls target and area of operation PC19 allocate work as per the skill and ability of the technician PC20 instruct individual technician about their job responsibility and call target PC21 accompany technicians in the initial service calls and explain the procedures through practical field activity PC22 ensure that the technician is aware about location and client in the area of operation PC23 supervise and monitor the performance of technicians PC24 judge the performance of technician by interacting with the client or through client feedback form PC25 document the performance results of technician To be competent the user individual must be able to PC26 ensure quality and standards are met as per company s service policy PC27 ensure that all field calls are successful PC28 ensure that all customers are satisfied with the field services PC29 take necessary st2. N S D c National Skill Developme Corporation Skilling India in Electronics ontents Introduction and Contacts P1 Qualifications Pack P2 OSUN eee eet eee P3 Glossary of Key Terms P24 u FB WN PEG gt OS describe what Nomenclature for QP amp OS individuals need to do know and understand in order to carry out a particular job role or function Introduction Qualifications Pack Security Surveillance and Access Control Supervisor SECTOR ELECTRONICS gt OSare performance SUB SECTOR IT HARDWARE stands ma OCCUPATION AFTER SALES SERVICE individuals must achieve when REFERENCE ID ELE Q4611 carrying out functions in the ALIGNED TO NCO 2004 NIL workplace together with Security Surveillance and Access Control Supervisor The Security specifications of Surveillance and Access Control Supervisor manages the technicians to the underpinning service the customer problems in time knowledge and understanding Brief Job Description The individual at work is responsible for supervising technicians engaged in installion and maintenance of CCTV access control system at the customer s premises The individual undertakes customer care ESSCI New Delhi inventory control and manpower management Electronics Sector Skills Council of India 422 Okhla Industrial Personal Attributes The job requires the individual to have attention to Estate Phase lll New Delhi 110020
3. gt pa ra KK KK Nok SN iN a 4 a e V l Occupational Standards j P E e f N S D C National Skill Development Corporation SS SS ff NG Jj F Ta WS oe ZS National Unit Titl ony z Setup the CCTV surveillance system Description This unit is about connecting the CCTV camera to the recorder and setting up the CCTV monitoring system for viewing and recording images as per customer s requirement This unit task covers the following Connect CCTV camera and DVR with the system Setup the CCTV system Ensure system functioning and perform a demo Complete the installation task and report Interact with customer Interact with superior Achieve productivity and quality as per company s norms Performance Criteria PC w r t the Scope Element Performance Criteria Connecting CCTV To be competent the user individual must be able to camera and DVR with PC1 the system PC2 PC3 PC4 PCS PC6 PC7 PC8 procure and place the Digital Video Recorder DVR in an appropriate place as per customer s requirement connect all the cameras installed to the DVR ensure that all cameras are connected to the DVR and the wiring is appropriate connect the monitor TV PC with the video output connection in the DVR connect speakers if required for audio output to DVR connect the camera optional controls tilt pan zoo
4. SA10 to achieve the targets given on installations D Professional Skills Hardware and electrical skills The user individual on the job needs to know and understand how to SB10 operate different type of hardware equipment in access control system SB11 different types of cables that are required to integrate access control system SB12 voltage requirement and other specification on access control hardware Using tools and equipment The user individual on the job needs to know and understand how SB13 to operate tools such as diagonal cutter screwdrivers crimping tools for cabling and mounting of access control equipment SB14 to use other specific devices for installation of access control system Reflective thinking The user individual on the job needs to know and understand how SB15 to improve work processes SB16 to reduce repetition of errors Critical thinking The user individual on the job needs to know and understand how SB17 to spot process disruptions and delays SB18 to report on any customer concerns to superiors without delay 15 S Se 2 awd 1 JOJ ef N S D C sA 3 z i NAZ WD National Co ESS Skilling India in Electronics Skill Development rporation National Occupational Standards NOS Version Control NOS Code ELE N4617 Credits NVEQF NVQF NSQF OPTIONAL TBD Version number 1 0 Industry Electronics Drafted on 18 01 14 Industry Sub sector IT Hardware Last reviewed on 2
5. E mail info essc india org Ef details patience ability to listen logical thinking and customer orientation The individual must work on desk with different types of equipment National Occupational Standards 8 N S D C National Skill Development Corporation Skilling India in Electronics Qualifications Pack Code ELE Q4611 Job Role Security Surveillance and Access Control Supervisor Credits NVEQF NVQF NSQF OPTIONAL Version number 1 0 Sector Drafted on 4 11 14 Sub sector IT Hardware Last reviewed on 24 10 14 Job Details Occupation After Sales Service Next review date 24 10 15 Security Surveillance and Access Control Supervisor Job Role Role Description Responsible for supervising technicians engaged in installion and maintenance of CCTV access control system at the customers premises The individual undertakes customer care inventory control and manpower management NVEQF NVQF level Minimum Educational Qualifications Graduate Maximum Educational Qualifications ere Compulsory 1 ELE N4610 Install the CCTV camera 2 ELE N4611 Setup the CCTV surveillance system Applicable National Occupational 3 ELE N4617 Install the access control system Standards NOS 4 ELE N9997 Supervise Field Service Technician Optional Not applicable Performance Criteria As described in the relevant OS units N S D C National Skill Development Corporation a
6. Occupational Standards Corporation Skilling India in Electronics rain which would affect the video quality decide on the height of camera installation according to the end purpose for example if the visitor entering the premise is to be monitored camera should not be placed too high and their face would not be captured set up the type of camera such as pan tilt zoom unit as per customer requirement set camera controls connect the power and video output cable to the camera Using tools and To be competent the user individual must be able to equipments PC21 use tools such as diagonal cutters screwdrivers crimp tools knife for cabling and camera mounting PC22 follow standard operating procedure of tools and equipments and avoid any hazard PC23 follow the installation manual for specific hardware product PC24 use recommended tools for specific equipment to avoid damage PC25 follow standard safety procedures while installing To be competent the user individual must be able to PC26 ensure that only quality hardware products are procured complying to industry and quality standards PC27 ensure product installation and user manual is available which should be given to the user or customer PC28 ensure that there are no cable joins sharp bends during cabling PC29 ensure weather proof UV proof cable are used in outdoors PC30 ensure that cabling is sturdy protected and does not disturb the ambience of building PC31 ensure that cam
7. installing in single visit Install the access To be competent the user individual must be able to control equipment PC47 place and fix the card reader equipment near the entry and exit points PC48 _ fix mount the card reader as per the standard operating procedure without 12 ES SH Skilling India in Electronics Installing the wiring cable Install software and set up the system Using tools and equipment IN National Skill Development Corporation National Occupational Standards damaging the equipment mounting surface such as wall furniture etc fix the door control unit to the doors entry exit points install other hardware such as smart hub and master controller at the designed location ensure specific requirement based hardware are matching with client expectation and are installed as per the standard operating procedure To be competent the user individual must be able to PC52 PC53 PC54 understand the type of cable requirement for different types of network type such as USB twisted pair etc ensure adequate length of cables are available for installation lay the cables in the building or site connecting the control system and control unit as per the standard operating procedure mentioned in the product manual ensure that there are no cable joins sharp bends during cabling use BNC connectors for joining cables and crimp them ensure weather proof UV proof cable are used in outdoo
8. parameters and specification for different types of system integration KB13 accessing image from remote locations KB14 CCTV monitoring and control over IP network Internet KB15 IP technology and networking principles KB16 basics of networking KB17 video recording technologies KB18 controls in digital video recorder and their usage KB19 how to operate the system and other hardware KB20 safety rules policies and procedures quality standards to be followed Reading and writing skills The user individual on the job needs to know and understand how SA1 to read job sheet and or complaints registered at customer care SA2 to document the completed work SA3 to note customer complaints and solution provided SA4 to read the standard operating procedure manual for different equipment Teamwork and multitasking The user individual on the job needs to know and understand how SA5 to share work load as required SA6 to achieve the target Hardware and software operating skills The user individual on the job needs to know and understand how to SB1 operate computer and laptop SB2 operate CCTV related hardware equipments their controls and specifications SB3 complete operational controls in Digital Video Recorder DVR SB4 networking and software involved set up CCTV system in a network SB5 configure different settings and installations of hardware and software as per customer requirement
9. per customer s preference and connecting it to the system for functioning This unit task covers the following Procure the hardware required for installation Test the access control hardware before installation Install the wiring Install and setup the access controls Setup the system Use appropriate tools and equipment for installation Performance Criteria PC w r t the Scope National Occupational Standard Element Performance Criteria Procuring access To be competent the user individual must be able to controls hardware for PC37 carry different types of hardware required for access controls system installation installation e g master controller door control unit card reader RFID card PC38 ensure that hardware matches the customer requirement and specifications PC39 ensure that industry compliant and quality hardware products are used PC40 check the warranty associated with the hardware product PC41 ensure product user manual is given to the customer PC42 receive invoice and related documents for the hardware equipment Testing of hardware To be competent the user individual must be able to before installation PC43 check the hardware before carrying to the installation site PC44 replace the hardware if there is any issue or malfunction is found while testing PC45 check for critical equipment such as card reader w r t quality and output PC46 ensure all the tools equipment utilities are available in good to enable
10. regional zonal head of services receive the product configuration details from the product team discuss with product engineers on clarifications on the product configuration clarify the component and module requirements for the product understand the assembling installation trouble shooting perform basic repairs in the electronic equipment plan with regional zonal services head on the daily weekly and monthly field service call target analyse the trend on service calls received periodically plan for resource to attend the field service calls as per target and analysis maintain client institutional and individual information in the location Describe the work To be competent the user individual must be able to requirement to field PC11 technicians PC12 PC13 PC14 PC15 explain the service technician about the work requirement location of operation and service level agreement SLA details explain about different product types configuration and modules in the electronic equipment train the workers on servicing the equipment including assembling installation trouble shooting repairing the equipment explain the documentation procedure to be followed by the service technicians during the on field service activity explain about the quality turn around time standards to be followed during ES SH Skilling India in Electronics Manage the field technicians Ensure customer satisfaction on field service
11. 4 03 14 Next review date 24 03 15 16 National Occupational Standard Skilling India in Electronics gt pa 7 KX Ne Ne SN KN Bo s L s e V Occupational Standards Occupational Standards i 7 N S D C National Skill Development Corporation ees Za 7 SS eS WA NS SS Jj Ed A WS iia National Unit Code ELE N9997 e Ti l pails 3 Supervise field service technician Description This unit is about supervising the on field services of electronic equipment at customer premises and managing the field service technicians It also includes planning the resources to attend service calls and supervising the performance of technicians in the field This unit task covers the following Understand and plan as per the work requirement Describe the work requirement to field technicians Manage the field technicians Ensure customer satisfaction on field service Coordinate with other departments Document and report service call details Achieve productivity targets set by the company Performance Criteria PC w r t the Scope Element Performance Criteria Understand and plan To be competent the user individual must be able to as per the work PC1 requirement PC2 PC3 PC4 PCS PC6 PC PC8 PC9 PC10 understand the on field service related information from superior understand the area of operation from the
12. Electronics Decision making The individual on the job needs to know and understand how to SB8 plan field service work as per shifts day week etc SB9 plan for material and manpower to attend service calls SB10 assess performance level of technicians Behavioural skills The individual on the job needs to know and understand how to SB11 importance of personal grooming SB12 significance of etiquette such as maintaining the appropriate physical distance with customer during conversation etc SB13 importance of being patient and courteous with all types of customers SB14 being polite and courteous under all circumstances System operation skills The individual on the job needs to know and understand how to SB15 operate computer and internet SB16 use and understand Microsoft package SB17 operate company s internal process software such as ERP for recording and documenting the production status NOS Version Control 20 N S D Cc National o SF N a e I T Wik B Pi OS NUA J LN YY oe ES S National Occupational Standards a Skill Development rporation Skilling India in Electronics NOS Code ELE N9997 Credits NVEQF NVQF NSQF l OPTIONAL OOOO TBD Version number 1 0 Industry 04711714 Communication amp Industry Sub sector proadcseting Last reviewed on 24 10 14 I O cote BA 21 Keywords Terms Description Sector Sector is a conglomeration of different busine
13. Using tools and machines The user individual on the job needs to know and understand how to SB6 to operate tools such as diagonal cutter screwdrivers crimping tools for cabling and mounting of camera SB7 to use other specific devices for installation of camera SB8 to use tools for integrating the systems Reflective thinking The user individual on the job needs to know and understand how to SB9 improve work processes SB10 reduce errors on field and repeat trips NO lt e N S D c RA Soa i NENG National Skill Development National Occupational Standards Corporation Skilling India in Electronics Critical thinking The user individual on the job needs to know and understand how to SB11 spot process disruptions and delays SB12 report on any issues raised by customers to superiors without delay NOS Version Control NOS Code ELE N4611 Credits NVEQF NVQF NSQF i 1 OPTIONAL TBD Version number 0 Industry Sub sector IT Hardware 24 03 14 SS Next review date 24 04 15 11 aoe N S D C National Skill Development Corporation __ 5 F A Ke wo N Sii i NA p J k we N NY REY et a f National Occupational Standards Skilling India in Electronics Unit Code ELE N4617 Unit Title Install the access control system UERS y Description This unit is about installing the access control systems at the customer s premises as
14. a ee y i oP aS A ES S JL oe ae National Occupational Standards Skilling India in Electronics ELE 4610 Install the CCTV Camera National Occupational Standard Overview This unit is about interacting with customers and understanding their requirements or problems faced with the smartphone It includes front end repairing where disassembling of hardware is not required National Occupational Standard Skilling India in Electronics TNO a N S D C National Skill Development National Occupational Standards Corporation ELE N4610 Unit Title Install the CCTV camera ERS This unit is about installing the CCTV camera at customer s premises as per customer s preference and connecting the camera to the system through cables This unit task covers the following Description Procure the hardware required for installation Test the hardware before installation Connect the cables Install and setup the camera Use appropriate tools and equipments for installation Achieve productivity and quality standards Performance Criteria PC w r t the Scope Element Procuring CCTV hardware Testing hardware before installation Connecting cables Setting up the camera Performance Criteria To be competent the user individual must be able to PC1 PC2 PC3 PC4 procure the hardware required for CCTV system installation ensure that all the hardware matches the customer re
15. al and mechanical parts modules typical customer profile dismantling and assembling of hardware equipment access control system concepts such as for master controller card reader door control units smart hub etc company s portfolio of products and that of competitors installation procedures given in the manuals specification and the procedures to be followed for setting up the system different type of cables used for data transmission and power transmission power requirement of hardware different types of access controls hardware available in the market software requirement associated with access controls computing system and operating system requirements for access control system installation voltage and power requirement for different hardware devices how to operate the system and other hardware all safety rules policies and procedures quality standards to be followed Reading and writing skills The user individual on the job needs to know and understand how to document the completed work to note the installation completed to read the standard operating procedures for different equipment 14 a 4 aw oa 7 St x j a o N 1y C J o e N S D C SA HOSS 2 NY WY National ES S Skill Development National Occupational Standards Corporation Skilling India in Electronics Teamwork and multitasking The user individual on the job needs to know and understand how SA9 to share work load as required
16. ards processes and systems followed in service and repair KB48 resource man power material management for after sales on field service KB49 analyse service call reports and decide on resource management KB50 service level agreement with client KB51 area of operation with local connectivity roads KB52 client database Reading and writing The individual on the job needs to know and understand how to SA1 read the product configuration and manuals SA2 read text manuals regarding the equipment and their specification SA3 read the assembling and repair manual of the equipment SA4 document the service calls it s details and customer feedback forms Interpersonal skills The individual on the job needs to know and understand how to SB1 develop a rapport with customers and technicians SB2 coordinate with department heads and management SB3 listen carefully and interpret the product details from product engineer Communication skills The individual on the job needs to know and understand how to SB4 seek inputs to assess the queries SB5 explain the work and process requirement to service technicians SB6 present service call report and status during management meetings SB7 communicate in English and local language 19 a a 2 oe o N AN C J o N S D C m ae gt r JUN SSA Y National ES S o Skill Development National Occupational Standards Corporation Skilling India in
17. d These skills are typically needed in any work environment In the context of the OS these include communication related skills that are applicable to most job roles Keywords Terms Description NOS National Occupational Standard s NVQF National Vocational Qualifications Framework NSQF National Qualifications Framework NVEQF National Vocational Education Qualifications Framework Qualifications Pack 23 ess NOS Skilling India in Electronics National Occupational Standards N S D C National Skill Development Corporation Annexure Nomenclature for QP and NOS Qualifications Pack 9 characters ABC Q 0101 Insert 3 letter codes for SSC QP number 2 numbers Occupation 2 numbers Q denoting Qualifications Pack Occupational Standard An example of NOS with N 9 characters ABC N0101 Insert 3 letter code for SSC OS number 4 numbers N denoting National Occupational Standard Occupation 2 numbers Back to top 24 NOS Skilling India in Electronics National Occupational Standards N S D Cc National Skill Development Corporation The following acronyms codes have been used in the nomenclature above Passive Components 01 10 Semiconductors 11 20 PCB Manufacturing 21 30 Consumer Electronics 31 40 IT Hardware 41 50 PCB Assembly 51 55 Communication Electronics 81 85 PCB Design 86 90 LED 91 95 ee a Heel ita lS 25
18. dividual must be able to customer PC20 inform customer on adequate information about hardware device or software PC21 instruct customer on use of and procedures to be followed for operating the system or hardware Reporting to To be competent the user individual must be able to superior PC22 receive the work order from the superior PC23 report on the work load and completion status PC24 escalate the problems that cannot be resolved at field level with reason PC25 submit the feedback form on customer satisfaction level with respect to the installation PC26 accurately report work status through proper documentation as per company s standards Achieving To be competent the user individual must be able to productivity and PC27 ensure that there is no problem after installing the CCTV system and the quality standards output video is per customer s expectation PC28 confirm acceptance on installing any hardware or software in the system PC29 inform customer about warranty and other terms and conditions on the hardware equipment PC30 provide relevant documents to customers on completion of installation PC31 achieve 100 satisfaction with customer on installation service PC32 achieve 100 on time completion of field installation with reference to agreed target and time or reasons for not meeting target Knowledge and Understanding K A Organizational The individual on the job needs to know and understand Context KA1 company s pol
19. entifier for an Occupational Standard which is denoted by an N should be able to do Description Description gives a short summary of the unit content This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for Scope Scope is a set of statements specifying the range of variables that an individual may have to deal with in carrying out the function which have a critical impact on quality of performance required Knowledge and Knowledge and understanding are statements which together specify the Understanding technical generic professional and organisational specific knowledge that an individual needs in order to perform to the required standard Organisational Context Organisational context includes the way the organisation is structured and how it operates including the extent of operative knowledge managers have of their relevant areas of responsibility Technical Knowledge Technical knowledge is the specific knowledge needed to accomplish 22 V z gt c O des 5 lt x N S D Cc National gers ae Skill Development Skilling India in Electronics National Occupational Standards C j a specific designated responsibilities orporation Core Skills Generic Core skills or generic skills are a group of skills that are the key to learning Skills and working in today s world These skills are typically needed in any work environment in today s worl
20. eps to address the customer queries and complaints To be competent the user individual must be able to PC30 coordinate with product team to understand on product configuration and technical requirement PC31 coordinate with remote helpdesk team on resolving the issues through call from customer premises PC32 coordinate with materials department to avail spares and materials required for servicing PC33 coordinate with in house repair and service department on equipment procured from customer premises for level 2 and above repair To be competent the user individual must be able to PC34 track the number of service calls and the technicians on the field PC35 document the on field services status as per company standards and procedure in ERP PC36 document the number of service calls closed pending and customer feedback as per company procedure PC37 present the service call report on internal organisational meeting with zonal regional head and management To be competent the user individual must be able to PC38 ensure that daily and weekly targets on service calls are met PC39 ensure quality and standards for the services are met as per the organisation requirement PC40 ensure documentation reporting and performance management process are done periodically as per company procedure PC41 ensure that the services are done as per the company s SLA with the client Knowledge and Understanding K 18 ES SH Skil
21. equipment to avoid damage to the hardware ensure zero material damage while handling the equipment during installation process Skilling India in Electronics Eat Pm M O Eh SSS KK XN N RN S N es pi e 2 U al N S D C National Skill Development Corporation S aw aes National Occupational Standards Knowledge and Understanding K C Organizational Context Knowledge of the company organization and its processes D Technical Knowledge Skills S C Core Skills Generic Skills The individual on the job needs to know and understand KA8 KA9 KA10 KA11 KA12 KA13 KA14 company s policies on incentives delivery standards and personnel management company s sales and after sales support policy importance of the individual s role in the workflow reporting structure company s policy on product s warranty and other terms and conditions company s line of business and product portfolio company s customer support and service policy The individual on the job needs to know and understand KB20 KB21 KB22 KB23 KB24 KB25 KB26 KB27 KB28 KB29 KB30 KB31 KB32 KB33 KB34 KB35 KB36 KB37 KB38 SA6 SA7 SA8 basic electronics involved in the hardware basic electrical and wiring techniques different types of access control products and functionalities functions of electric
22. eras are protected from light while installing in outdoor PC32 ensure the intended area is covered during movement in case of tilt or pan type of camera PC33 assess power requirement of camera and use required power supply and cable PC34 educate customer on use of cameras for desired monitoring and warranty period and annual maintenance requirement PC35 ensure zero material damage while handling the equipment during installation process install target number of CCTVs as per company s policy PC36 Knowledge and Understanding K The individual on the job needs to know and understand A Organizational Context KA1 company s policies on incentives delivery standards and personnel Knowledge of the management KA2 company s sales and after sales support policy company D i AT KA3 importance of the individual s role in the workflow organization and i KA4 reporting structure its processes KA5 company s policy on product s warranty and other terms and conditions KA6 company s line of business and product portfolio KA7 company s customer support and service policy B Technical The individual on the job needs to know and understand Knowledge KB1 basic electronics involved in the hardware ES SH Skilling India in Electronics Skills S Optional A Core Skills Generic Skills B Professional Skills N S D C National Skill Devel
23. icies on incentives delivery standards and personnel management KA2 company s sales and after sales support policy KA3 importance of the individual s role in the workflow KA4 reporting structure its processes KA5 company s policy on product s warranty and other terms and conditions KA6 company s line of business and product portfolio B Technical The individual on the job needs to know and understand Knowledge KB1 different types of electronic surveillance products and functionalities KB2 functions of electrical and mechanical parts modules KB3 specification and the procedures to be followed for setting up the system KB4 different type of cables used for data transmission and power transmission KBS power requirement of different CCTV related equipment KB6 video recording of footage analog and digital KB7 different types of camera available in the market KB8 camera specifications such as focus lens type zoom KB9 controls of different options in camera such as rotation speed of movement in pan tilt camera KB10 voltage and power requirement for different hardware devices Knowledge of the company organization and ES SH Skilling India in Electronics Skills S Optional A Core Skills Generic Skills B Professional Skills J AN N S D C N National Skill Development Corporation National Occupational Standards integration of hardware to setup the system KB12
24. ling India in Electronics A Organizational Context Knowledge of the company organization and its processes B Technical Knowledge Skills S A Core Skills Generic Skills B Professional Skills N S D C National Skill Development Corporation National Occupational Standards The individual on the job needs to understand KA1 company s code of conduct KA2 organisation culture KA3 company s reporting structure KA4 company s documentation policy KA5 company s line of business and product offerings KA6 company s after sale service policy KA7 departments involved with after sale service KA8 company s service level agreement with clients KA9 company s Human Resource and performance evaluation policy KA10 internal process system such as ERP followed in the organisation KA11 quality and standards system followed in the company The individual on the job needs to know and understand KB39 basic electronics involved in the hardware KB40 different types of electronics hardware products and functionalities KB41 functions of electrical and mechanical parts modules KB42 identify different components in the module KB43 the specific function of different modules for a equipment KB44 product configuration KB45 Assembling installation basic repair process of electronic equipment KB46 Electrostatic Discharge ESD and precautionary steps KB47 quality stand
25. m to DVR use DVR link option to connect with other DVR in the network connect the DVR to router if required to enable remote monitoring Setting up CCTV To be competent the user individual must be able to system PC9 PC10 PC11 PC12 connect the power supply of DVR monitor speakers to set up the system install the appropriate software for IP network or remote monitoring enter the appropriate IP address to receive the video signals through IP network internet connect all equipments and switch on to start the video capture Checking functioning To be competent the user individual must be able to of CCTV system PC13 PC14 PC15 PC16 PC17 perform a demo of CCTV system operation with the customer ensure that all the controls in the system are properly working ensure that pan tilt zoom options of the camera are working monitor and switch to multiple camera installed and connected in the system perform viewing recording and replaying the video captured in the system as per customer requirement p a 2 oe o N AN C J o N S D C i Mo JA gt JL NE WY WD National ES S Skill Development National Occupational Standards Corporation Skilling India in Electronics take corrective action and fix the issues such as no video lack of clarity in the system when found perform remote monitoring and controls associated if it is opted by customer Interacting with To be competent the user in
26. needs to know and understand how SA4 to share work load as required SA5 to achieve the targets given on installations Hardware and electrical skills The user individual on the job needs to know and understand how to SB1 operate hardware equipment in CCTV system SB2 different types of cables that are required to integrate CCTV system SB3 voltage requirement and other specification on CCTV hardware Using tools and equipment The user individual on the job needs to know and understand how SB4 to operate tools such as diagonal cutter screwdrivers crimping tools for cabling and mounting of camera SB5 to use other specific devices for installation of camera Reflective thinking The user individual on the job needs to know and understand how SB6 to improve work processes SB7 to reduce repetition of errors WO of N S D C ba it VAAZ WD National Skill Development National Occupational Standards Corporation Skilling India in Electronics Critical thinking The user individual on the job needs to know and understand how SB8 to spot process disruptions and delays SB9 to report on any customer concerns to superiors without delay NOS Version Control NOS Code ELE N4610 Credits NVEQF NVQF NSQF p 1 OPTIONAL TBD Version number 0 Industry Sub sector IT Hardware 24 03 14 Next review date 24 04 15 National Occupational Standard Skilling India in Electronics Sai
27. opment Corporation y National Occupational Standards basic electrical and wiring KB3 different types of electronic surveillance products and functionalities KB4 functions of electrical and mechanical parts or modules KB5 typical customer profile KB6 elements of CCTV systems such as camera DVR monitor KB7 company s portfolio of products and that of competitors KB8 installation procedures given in the manuals KB9 specification and the procedures to be followed for setting up the system KB10 different type of cables used for data transmission and power transmission KB11 power requirement of different CCTV related equipment KB12 video recording of footage analog and digital KB13 different types of camera available in the market KB14 camera specifications such as focus lens type zoom KB15 controls of different options in camera such as rotation speed of movement in pan tilt camera KB16 voltage and power requirement for different hardware devices KB17 how to operate the system and other hardware KB18 safety rules policies and procedures quality standards to be followed Reading and writing skills The user individual on the job needs to know and understand how SA1 to document the completed work SA2 to note the installation completed SA3 to read the standard operating procedures for different equipment Teamwork and multitasking The user individual on the job
28. quirement agreed features and specifications understand the warranty associated with the hardware product and related documents for the hardware equipments To be competent the user individual must be able to PCS PC6 PC7 PC8 check the hardware equipments before taking to the installation site replace the hardware if there is any issue or malfunction is found while testing check for critical equipment such as camera recorder w r t quality and output ensure all the tools equipments utilities are available in good to enable installing in single visit To be competent the user individual must be able to PC9 PC10 PC11 PC12 PC13 lay the cables in the building or site to connect the camera and system ensure adequate length of co axial and other cables are available for installation use BNC connectors for joining cables and crimp them use power cable of specified thickness to connect CCTV system with power supply connect all the cables from multiple cameras to the CCTV system area To be competent the user individual must be able to PC14 PC15 PC16 mount the CCTV camera so as to cover maximum area decide whether the camera requires any enclosure to protect from dust vandalism and climatic conditions use stable mounting structure and ensure that is not disturbed by wind or e kad a a a o N AN C J o N S D C i i aa gt ENAZ AY National ES S Skill Development National
29. rs use power cable with appropriate thickness connect all the cables from individual door control units to master controller unit ensure that cabling is appropriate protected and does not disturb the ambience of building interior and exterior To be competent the user individual must be able to PC61 PC62 PC63 PC64 PC65 PC66 PC67 PC68 PC69 ensure that all cables are devices integrated and connected to a computer system identify the operating system and software requirement for the access control system install the software as per hardware requirement such as smart manager access set up the system and perform a demonstration ensure all data is captured as per customer requirement fix for any errors if any identified during the demo educate customers about best use of hardware equipment and hardware maintenance inform customers about warranty coverage details get sign off from the customers on the work completed and the installation feedback as per organisation requirement To be competent the user individual must be able to PC70 PC71 PC72 PC73 PC74 use tools such as diagonal cutters screwdrivers crimp tools knife etc for wiring and mounting of access control devices follow standard operating procedure of tools and equipment and avoid any hazard follow the installation manual for specific hardware product to avoid issue in installations use recommended tools for specific
30. ss operations having similar business and interests It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests Ta 2 Sub sector Sub sector is derived from a further breakdown based on the characteristics and interests of its components A Occupation Occupation is a set of job roles which perform similar related set of functions in an industry Function Function is an activity necessary for achieving the key purpose of the sector occupation or an area of work which can be carried out by a person or a group of persons Functions are identified through functional analysis and form the basis of OS Sub function Sub functions are sub activities essential to fulfil the achieving the objectives of the function employment opportunity in an organisation Occupational Standards OS specify the standards of performance an individual must achieve OS when carrying out a function in the workplace together with the knowledge and understanding they need to meet that standard consistently Occupational Standards are applicable both in the Indian and global contexts performance required when carrying out a task Standards OS context Qualifications Pack QP QP comprises the set of OS together with the educational training and other criteria required to perform a job role A QP is assigned a unique qualifications pack code Unit code is a unique id
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