Voice User Manual
Contents
1. Message gt Line System Remote Line Line R 1 2 3 Status R R R Set Language Access Code Remote Language Access Code English 8615 Play MSG Record MSG Replace MSG gt Delete MSG gt MSG ON OFF Select MSG Select MSG Select MSG Select MSG Select MSG lt 1 gt lt 1 gt lt 1 gt lt 1 gt lt 1 gt MSG X ON LINE MENU Jan 01 1999 gt 08 00 DT Message lt Line gt lt System gt lt Remote Select Line lt 1 gt Day gt lt Holiday gt lt Config Select Day Date 01 Monday Play MSG X amp Y Set Ring Number gt Operating Mode Time 1 8 00 3t of Rings Line X Mode Play MSG X amp Y 1 R Set Delay 0000 Seconds Dry Contact only 16 SYSTEM MENU Jan 01 1999 gt Remote 08 00 DT Message lt Line gt lt System gt lt Volume gt lt Time Date gt lt Daylight gt lt Line Stats gt2. interalia The VOICE has a four button touch pad on the front panel The buttons are used to Navigate through the Menu Tree Hierarchy e Editthe VOICE parameters NAVIGATING When the VOICE is in navigation mode Left or Right lt gt Scroll left or right to locate the menu item to be configured e Enter e Move down into the next level of the Menu Tree Hierarchy accept option Exit e Move back to the previous level of the Menu Tree Hierarchy accept option Handset e The VOICE handset used for message recording playback is ERES o LEN e tape deck can be used to record messages to the VOICE Connect the tape deck to the Tape Input LCD Display e Displays the system Time amp Date Displays the Line Status Press EXIT to return to the Time amp Date Displays the different menus as the user navigates through the VOICE s Menu Tree Hierarchy Line Status Y Line Idle R Line X is ringing Line X is connected N Line is OFFLINE Familiarize yourself with Appendix A Menu Tree Hierarchy before attempting to make changes to the VOICE This will allow you to locate the parameter that you want to change more easily EDITING Follow these steps to change a VOICE parameter Use Menu Tree Hierarchy flowcharts to locate the parameter that must be changed Use the Arrow and ENTER buttons to navigate to the desired menu tree Press ENTER e change the selected paramete
3. NU DTE 33 INTRODUCTION The Voice is a solid state digital announcer designed for continuous maintenance free operation The VOICE provides high quality recorded messages for telephone applications including ACD UCD DID intercept after hours hotel wake up and general public information announcements A large backlit LCD display and four button touch pad allow the user to easily program and perform system administration functions as well as see the system s status The user can recotd up to 9 different messages Each message be assigned to any line or to all 4 lines Within the programming the user can link any two messages together e g the same message in two languages An internal clock and calendar allow the VOICE user to assign time and date stamps to different messages The VOICE user can program up to 20 holiday dates which will override the standard outgoing message with a holiday message The VOICE user can also enable the daylight savings feature and when activated the VOICE will automatically adjust the system time The VOICE is be equipped with 4 minutes of recording time The messages can be recorded from a handset remotely via touch tone telephone or downloaded from a tape deck The VOICE uses non volatile FLASH based memory that will retain all messages duting power interruptions The VOICE is easy to install and operate and it interfaces well with all major telephone systems FRONT PANEL
4. In order to configure a message it must be selected Once the message has been selected one of the following message attributes can be selected Play Navigate to this point to play listen to a message Record Navigate to this point to record a message When a message is recorded an asterisk will appear beside the message number Replace Navigate to this point to replace a message In order to replace a message the standby message must be recorded and then a selected message can be replaced with the standby message Delete Navigate to this point to delete a message If a message is not needed it can be selected and deleted A message does not have to be deleted in order to be re recorded Turn ON OFF Navigate to this point to turn a recorded message on or off Messages that are needed from time to time be recorded and turned off until needed When a message is turned off the message number appears in brackets Example The message Our office is closed due to an emergency Please call again can be recorded and programmed to play before the main greeting message Under regular operating conditions the emergency message will be turned OFF When the message is needed it can be turned ON so that it will play before the main greeting message LINE MENU In order to answer incoming calls each line on the VOICE must be configured individually Select the line and configure the following parameters for each
5. If the VOICE causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in it s facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is expetienced with the VOICE please contact Interalia Communications Inc in Minneapolis Minnesota 1 800 531 0115 for repair and warranty information If the trouble is causing harm to the telephone netwotk the telephone company may request you remove the equipment from the network until the problem is resolved All repairs must be carried out by Interalia at their repair facility located in Minneapolis Minnesota This equipment cannot be used on public coin service provided by the telephone company Connection to Party Line Service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information FCC Registration Number FAPCAN 16694 AN N Ringer Equivalence Number 0 6 NOTE This equi
6. Message X Message X ON Responds in English Responds in French Responds in German Responds in Spanish NOTE In order to replace a message Command 9 the user must Action Delete message X Record message X Play message X Replace message K Record Standby message Access Code is changed N MIBRLOTNI rR Responds in Portuguese Disconnects Remote port 1 Record the Standby message message 0 2 Play message X to verify that the message was replaced The memory used for the standby message is taken from the VOICE s total message memory time Therefore the standby message cannot exceed the amount of recording time remaining on the unit To record a 20 second standby message the VOICE must have at least 20 seconds of recording time in its memory 11 OPERATION MODES The VOICE can interface with a CO line Key System or PBX This section describes the different line operation modes supported by the VOICE The VOICE s operation mode is configured in the Line Config Operating Mode menu of the VOICE s Menu Tree Hierarchy NOTE CP Control Pulse e Ring Start Loop Current Check R The message plays in response to a Loop or Ground Start signal The message will stop playing before completion if the loop current is removed from the line Ring Start without Loop Current Check RN The message plays in response to a Loop or Ground Start signal The message
7. B RJ 11 LINE CONNECTOR PIN OUT esee eene nasa nunnn nana animum as aa ORAN ARR R RR R4 E DARAN RR RR V4 Sa OSA R RR 4444 nan 18 APPENDIX C TELEPHONE NETWORK PBX aa uada ans aa 33 RR RR nnn 19 APPENDIX D NOTES FOR UK SYSTEMS 22 5 rii ecceccaddeseacdecdecoddsdaads coud 24 APPENDIX E SPECIAL APPLICATIONS ics 25 APPENDIX TECHNICAL SUPPORT AND 65 mnn a rasa nans aa AR RR RR RR R4 NR RR NR R4 aS a 26 APPENDIX CE APPROVALS ERE TERI 27 APPENDIX SAMPLE numum asia aa 44 sa Is AR NR ARANRR RR V4 SE SRI ARNR S4 aaO Aa AR RR nna 30 55 H HM 30 TI ANA EEEN E E EE ETET 30 APPENDIX TECHNICAL SPECIFICATIONS IRR AR AN RR 4 RR DRAN AR RR RR R4 RSS R4 RD 32 EIMITED WARRANTY 2 2 n MK
8. System menu volume is too high or too low Remote line not e Verify that the Remote port has been activated in the Operation Mode wotking section of the Line menu 14 DIAGNOSTICS TOOLS The VOICE has a few diagnostic tools that can be used to help troubleshoot different problems that might arise during the life of a VOICE unit This section outlines three of the diagnostic tools that will be useful for troubleshooting These diagnostic tools are found in the System Diagnostics menu of the VOICE s Menu Tree Hierarchy Version This displays the firmware version of the VOICE This helps the Technical Support Group to track the unit and search for troubleshooting information based on the version of firmware Soft Reset A soft reset initializes the VOICE If the VOICE is not responding a soft reset initializes the unit and this will usually get the VOICE up and running again Hard Reset A hard reset re boots the VOICE The Hard Reset completely resets the VOICE and erases all messages and configurations The hard reset can be used when the VOICE will be used for a new application A hard reset will erase everything stored in the unit and it can be reconfigured from the system default settings 15 APPENDIX A MENU TREE HIERARCHY MESSAGE AND REMOTE LINE MENUS
9. lt Diagnostics System Volume Date Jan 01 1999 Select Line High Time 12 00 00 lt 1 gt See Daylight Savings Chart Select Option lt Display Stats gt Version gt lt 1KHz Tone gt lt Off Hook gt lt Mem Test gt lt Soft Reset gt lt Hard Reset DAYLIGHT SAVINGS TIME M Message lt Line gt lt System gt lt Remote lt Daylight gt Mode Disable Start gt lt End gt lt Offset 60 1 Sun Apr 02 00 5 Sun Oct 02 00 060 Minutes 17 APPENDIX B RJ 11 LINE CONNECTOR PIN OUT The diagram below represents the pin out of the RJ 11 line input connector on the back of the VOICE Use this pin out diagram as a reference when connecting the VOICE to the Public Telephone Network or any of the PBXs listed in Appendix Telephone Network PBX Connections Start CP1 Tip Start CP2 Ring The Voice Line input connector NOTE Installation of the equipment is tbe sole responsibility of the purchaser The manufacturer its agents and distributors accept no responsibility for malfunction or damage caused by improper connection of the unit 18 APPENDIX C TELEPHONE NETWORK PBX CONNECTIONS The following tables represent how the VOICE connects to most Public Telephone Networks and or PBXs Station Analog Centrex Line option 1 Definity option 2 NO Return NO PBX VOICE PBX Ring Ring LL pe oc Bb s Use a SN231 card Use a TN 763C Ca
10. may be received after the VOICE answers a call from some types of pay phones and may persist for up to 13 seconds The announcements should be constructed to ensure the announcement containing the identity of the called line will be heard by pay phone callers after the pay tone has ceased 24 APPENDIX E SPECIAL APPLICATIONS The VOICE can be configured to deliver a message or Music on Hold in an endless loop The VOICE can be used in this application as an alternative to a Music on Hold device Use the instructions below to configure the VOICE to deliver a message or Music on Hold in an endless loop Endless Loop Music on Hold configuration d SL a She 59 79 Record a message see the Record section of the Message Menu Play the message to verify content see the Play section of the Message Menu Select line 1 2 3 or 4 see the Select Line section of the Line Menu Select the CP operation mode see the Config Operating Mode section of the Line Menu Configure the day the message should play see the Day section of the Line Menu Configure the time of day the message should play see the Day Time section of the Line Menu Configure the message number to play at the desired time 25 APPENDIX F TECHNICAL SUPPORT AND REPAIRS Please consult the Trouble Shooting section of this user guide if the VOICE is experiencing a problem If the problem persists or the VOICE is in need of repairs please contact one of the follow
11. will not stop playing if loop current is removed from the line e Continuous Play with Control Pulse Relay CP NO The message plays continuously to the line The CP contacts toggle position for approximately 250 msec at the start of the message e Continuous Play without Control Pulse Relay CP The message plays continuously to the line The CP contacts do not toggle their position at the start of the message e Pulse Start Level Return PS LR NO The message plays in response to a start signal The CP contacts toggle position while the message 1s playing e Pulse Start Pulse Return PS The message plays in response to a start signal The CP contacts toggle position for approximately 250 msec at the end of the message e Level Start Pulse Return Single Play LS PR SP NO The message plays in response to a start signal The CP contacts toggle position for approximately 250 msec at the start and end of the message The message stops playing if the start signal is removed e Level Start Pulse Return Multiple Play LS PR MP NO The message plays in response to a start signal The CP contacts toggle position for approximately 250 msec at the start and end of the message The message stops playing if the start signal is removed The message plays repeatedly until the start signal is removed 12 Level Start Level Return Single Play LS LR SP NO The message plays in re
12. 3 Navigate to Access Code 4 Press ENTER 5 Press the ENTER key This will cause the first digit of the access code to blink 6 Use the arrow key to select the desired number Press ENTER to accept the number 7 Repeat steps 5 amp 6 until the new access code is configured 4 to 8 digits 8 When the desired access code has been set press EXIT to accept the new access code The Remote Telephone Access Code can also be changed using the Remote Telephone Access Port See Using the Remote Telephone Access Port section of this manual for more details 10 TEST THE REMOTE TELEPHONE ACCESS PORT This is a quick test to verify that the incoming phone line and phone number are both functional 1 Connect the incoming phone line to Line 1 Remote 2 Dialthe phone extension number assigned to the Remote Line 3 The VOICE will respond with Enter Access Code USING THE REMOTE TELEPHONE ACCESS PORT Every time the Remote Access Port answers an incoming call it will respond with the following prompt e Enter Access Code The following table outlines the different VOICE features that can be accessed using the Remote Telephone Access port Command 6 Message X 7 Message X 8 Message X 9 Message X 7 Message 0 1 Access Code Repeat to confirm 2 Line number 1 3 Plays line statistics information Resets all line statistics 30 Message X Message X OFF 31
13. ERENCE CAUSING EQUIPMENT REGULATIONS 28 BABT INFORMATION Too many devices plugged into a socket simultaneously will overload the exchange line and as a result the VOICE will not answer calls The VOICE should operate satisfactorily if the sum of the Ringer Equivalence Numbers REN marked on each device is 4 or less The REN of each line on the VOICE is 1 Warning Interconnection directly by way of other apparatus of ports marked WARNING CONNECT ONLY APPARATUS COMPLYING WITH EN 41003 TO THIS PORT with ports not so marked may produce hazardous conditions on the BT network and should be obtained from a competent engineer before such a connection is made 29 APPENDIX H SAMPLE APPLICATION This sample application is designed to give the user an idea of how the VOICE is configured to answer incoming calls This example is a tutorial and is not meant to represent how the VOICE should be used In this application the VOICE will be used in an office that plays two day time messages a night message and a weekend message MESSAGES MSG 1 Thank you for calling ABC company All our agents are now busy Please stay on the line and we will answer your call shortly MSG 2 Thank you for calling ABC company Our regular office hours are 9 5 Monday to Friday Please call again CONFIGURATION Setting the System Time amp Date 1 When the LCD shows Time amp Date Scroll to SYSTEM Press ENTER Scroll
14. NT2X72AA Card Configure the DMS for an Audiochron Announcer Connect the VOICE s Tip and Ring to the NT2X72AA Tip 1 amp Ring 1 Northern Telecom SL 1 Northern Telecom Meridian 1 Option 2 Pulse Start Level Return NO VOICE PBX Ring Ring rp Tp ci CP Connect the VOICE to e Connect the VOICE to the QPC74 Recorded the QPC 74 Recorded Announcement Circuit Announcement Card Pack the NT8D14BA UTC Configure the SL 1 for a the NT5K19 or the Cook Electric 201 NT5K72AA Announcer e Configure the Meridian 1 for a Cook Electric 201 Announcer Option 2 Battery Start MB PBX Ring Tip B 2 5 CP e Download software by disabling then enabling the card Switch Type Microtel GID 5 Rolm 9200 Operation Mode Level Start Pulse Return Pulse Start Level Return Level Start Pulse Return Multiple Play NO NO VOICE ng ng NOTES Connect the SSG lead to the system ground Strap the SB lead to the Battery NO Normally Open Normally Closed 21 Switch Type Siemens Saturn Solid State Junior Solid State Senior Executive Executive Operation Mode Pulse Start Level Return NC Synchronized Continuous Synchronized Continuous Play NC Play NC poe amp NOTES e Connect the VOICE to the E amp M Trunk Card NO Normally Open NC Normally Closed S
15. at can be assigned to different messages Holiday configuration 1 2 3 4 Record the Holiday message a re useable holiday message works well Play the message to verity content Select a line 1 2 3 ot 4 see the Select Line section of the Line Menu Configure the date that the holiday message should play see the Holiday section of the Line Menu Configure the message number to play on the pre configured holiday Number of rings The VOICE can be configured to answer incoming calls after a specified number of rings 1 through 4 See Menu Categories Line Menu Config section RECORD A MESSAGE Before you start The VOICE front panel should display the system time and date If the VOICE front panel does not display the system time and date use the EXIT and or Left Arrow button to locate the system time and date When the system time and date are displayed 1 pes aree Press the tight arrow button until the display shows MESSAGE Press ENTER The display shows Play MSG Press the right arrow key until the display shows Record MSG X Press the ENTER button The display shows Select MSG Press the arrow button to select the desired message number Press ENTER The VOICE gives a short beep Speak the message after the beep Press EXIT to stop recording An asterisk will appear beside the message number This indicates that the message is recorded PLAY A MESSAGE When the
16. diaecdusdddaded tensteucduddeasaeeeecaecdes 9 PLAY A MESSAGE erste tects cates sabe 9 REMOTE TELEPHONE 885 25 saduecccneddpuvadaueascessadsusuvadeevace 10 ACTIVATING THE REMOTE TELEPHONE ACCESS 0 040400000 10 CHANGING THE ACCESS CODE ON THE REMOTE ACCESS 10 0460000 0 nete set ste es das das asi ara das 11 USING THE REMOTE TELEPHONE ACCESS PORT 11 M O DE S Im 12 TROUBLESHOOTING eee 14 DIAGNOSTICS TOOLS 15 APPENDIX A MENU TREE HIERARCHY 2 esta bee CIT 16 MESSAGE AND REMOTE LINE 16 55 2 16 cx uz 17 DAYEIGHT SAVINGS TIMER 12 S artes sates det ate occ rte e cene ice itu Bree asda cn bad nt data LIA 17 APPENDIX
17. for each day of the week Setting the Mode of Operation ge go ge When the LCD shows Time amp Date Scroll to Line Press ENTER Scroll to Select Line Press ENTER Scroll to Config Press ENTER Scroll to Operating Mode Press ENTER Press ENTER The Operating Mode will blink Scroll to select the desired Operating Mode Press EXIT to accept the Operating Mode Setting up the Remote Telephone Access Line e See the Activating the Remote Access Port section of this manual 31 APPENDIX I TECHNICAL SPECIFICATIONS Recording Time 4 minutes Number of Lines e Model V 24 2 lines e Model V 34 3 lines e Model V 44 4 lines Number of Messages 1to 9 user configured messages Telephone Line Interface e Connector RJ 11C modular jack e Line Activation loop ground battery E amp M continuous play e Off hook impedance 6000 nominal e Output level High 10dBm Low 16dBm Audio Storage e Voice encoding decoding Pulse Code Modulation PCM e Storage medium FLASH e Sampling rate 8kHz 8 bits sample e Frequency response 300Hz to 3 4kHz 3 dB Audio Inputs e Handset 90mV to 600mV 2200 impedance 150mV to 1000mV 10KQ impedance Note The tape port is set to receive line level inputs between 150mV 1000mV Do not use a speaker amplifier to connect to the tape port as it is capable of ovet driving the input and causing distortion Power Supply I
18. ine three plays message three e Line four plays message four Operation Mode e Ring Start With Loop Current detection e Answers incoming calls on the first ring Remote Modes e Remote System Access Code 8615 Remote Telephone Access Language English Using the VOICE s default settings If the default settings are not changed the VOICE will e Play message one to line one e Play message two to line two e Play message three to line three e Play message four to line four If the default settings are not changed the VOICE must be e Connected to a PBX phone system or CO trunk that is configured in a Ring Start With Loop Current Detection operation mode NOTE The default settings must be changed if the VOICE is used for any other type of application CONFIGURING THE VOICE Typical configuration 1 2 3 4 5 6 7 8 Set system time see the Time section of the System Menu Set system date see the Date section of the System Menu Record a message see the Record section of the Message Menu Play the message to verity content see the Play section of the Message Menu Select line 1 2 3 or 4 see the Select Line section of the Line Menu Select a day of the week see the Day section of the Line Menu Configure the time of day the message should play see the Time section of the Line Menu Configure the message to play at the pre configured time Each line has five 5 time stamps per day th
19. ing Interalia offices Canada Asia Pacific Latin America 403 288 2706 phone Interalia Inc 4110 79 Street NW Calgary AB Canada T3B 5C2 403 288 5935 fax United States 952 942 6088 phone Suite 135 10340 Viking Drive Eden Prairie Minnesota USA 55344 952 942 6172 fax 26 Europe Middle East amp Africa 44 0 1476 594207 phone Interalia Communications Limited Bridge End Road Grantham Lincolnshire NG31 7TS 44 0 1476 594208 fax Visit interalia Technical Support on the Web at www interalia com APPENDIX G APPROVALS The following information must be read before the announcer is connected FCC INFORMATION This equipment complies with Part 68 of the FCC rules On the rear of the VOICE is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The ringer equivalence number REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area
20. interalia the VOICE T YT M M interalia The VOICE Operation Manual COPYRIGHT This manual and the accompanying product are copyrighted by Interalia with all rights reserved Copyright 2008 Interalia Inc 4110 79 Street NW Calgary Alberta Canada T3B 5C3 403 288 2706 phone 403 288 5935 fax www interalia com TRADEMARKS Interalia is a registered trademark of Interalia Inc Table of Contents INTRODUCTION PRONTA RIDERE ETE 1 FRONT eN EEEE 2 NAVIGATING mE 2 EDITING IK ECT TE EE 3 ERE nEE 3 CATEGORIES TI I M A E eek aera Sah T Tea i lu IUe n DEN DA M Rr 4 lt O 4 5 SYSTEM iz Ne TM 5 REMOTE MENU U E 6 INSTALLATION ener DELE 6 DEFAULT eR CPP EUER EIER 7 GONFIGURING THE VOICE ede ose cro dee cae chee eat es eee oo 8 RECORD A MESSAGE E EEEE coal A ance nup bdU9adsea
21. line Select line Select the line to be configured 1 through 4 Day Select the day of the week that the line will play the message Time Set the time of day that the VOICE will play message e Holiday The VOICE can be configured to play a Holiday message on 20 user configured holidays The holiday mode overrides the regular operation for the duration of the holiday Config Configure the number of rings and the operation mode of the VOICE e Number of rings Set the number of rings the caller will hear before the VOICE answers an incoming call This setting only applies to applications configured in a Ring Start operation mode e Operating Mode Select a mode of operation that will allow the VOICE to interface with the CO PBX Phone system SYSTEM MENU The System menu contains the VOICE s system parameters The system time date and line statistics are the important features of this menu Volume Set the message playback volume to HI or LOW Set Time Date Set the VOICE system time and date Daylight Configure the VOICE to recognize Daylight Savings Time Statistics Display and or Reset the VOICE statistics on a line basis Diagnostics Perform various VOICE diagnostics tests and view the system firmware version This branch of the Menu Tree Hierarchy contains the VOICE Firmware version number and both the soft and hard reset options REMOTE MENU The VOICE has four Remote Access la
22. nguages and an Access Code for system security When the VOICE intercepts a call on the Remote Line the VOICE will prompt the caller in the selected language Select Language Select the language of the remote telephone access prompts The remote access languages include English default French German Spanish and Portuguese Access Code Set the Remote Telephone Access code The VOICE prompts the caller to enter the access code before gaining access to the VOICE The Remote Telephone Access code must be 4 to 8 digits INSTALLATION WARNING Use caution when installing or modifying telephone lines Remember e Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected Follow these steps to install the VOICE 1 Connect the incoming telephone lines to the LINE 1 2 or all of the RJ 11 connectors 2 Connect power to the VOICE using the adapter supplied by Interalia 3 Connect the handset or tape deck to the Handset Tape input NOTE The incoming telephone line used for the Remote Telephone Access must be connected to the Line 1 Remote port DEFAULT SETTINGS The VOICE ships from the factory with the following default settings System time and date e 12 00 January 1 1999 Message to line assignment e Line one plays message one e Line two plays message two e L
23. nput 110 120VAC or 220 240VAC 50 60Hz 20W Output IVDC 1 Dimensions e 1 75 in 4 5 cm H x 20 3 cm W x 8 in 20 3 cm D Weight e 3 3 lbs 1 5 kgs Approvals e FCC CS 03 NRTL CE Specifications are subject to change without notice LIMITED WARRANTY Interalia warrants this equipment to be free of defects in materials and workmanship for a period of one year from the date of shipment All defects will be repaired without charge upon return of the unit to the factory This warranty is null and void if any modifications have been made to the unit or the unit has been subjected to physical ot electrical stress as determined by the manufacturer This warranty covers parts and labour only and does not include shipping costs travel expenses or travel time Installation of the equipment is the sole responsibility of the purchaser The manufacturer its agents or distributors accept no responsibility for malfunction or damage caused by improper connection of the unit THE MANUFACTURER ITS AGENTS OR DISTRIBUTORS ARE NOT LIABLE FOR ANY LOSSES INCURRED THROUGH THE USE OF THE EQUIPMENT OR BY THE MALFUNCTION OF THE EQUIPMENT IN ANY MEANS WHATSOEVER THIS WARRANTY IS LIMITED TO THE REPAIR OF THE EQUIPMENT TO ITS ORIGINALLY PUBLISHED SPECIFICATIONS THIS WARRANTY IS COMPLETE AS STATED AND ALL OTHER WARRANTIES EXPRESSSED OR IMPLIED ARE NOT VALID 33 Interalia Inc 4110 79 Stree
24. pment bas been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense 21 DOC The Canadian Department of Communications label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee that the equipment will operate to the uset s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an approved method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified jack plug cord ensemble telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degrada
25. r press ENTER This will cause the parameter to blink e Use the arrow buttons to scroll to the desired parameter Record Play Line etc BRE Press ENTER to acknowledge the selected parameter This will cause the parameter to stop blinking Press EXIT to accept the edit OR Press ENTER to change the parameter EE Repeat steps 1 through 4 as necessary REAR PANEL Line Connectors amp Power Desctiption Input Line 1 or Remote Line 2 e The incoming telephone lines ate connected to the Phone Line Line 3 or Line 4 jacks The Remote Telephone Access Line is connected to Line 1 Pwr In Connect the power adapter that came with the VOICE to the Pwr In Connector MENU CATEGORIES The following table outlines the VOICE s four main menu categories Refer to Appendix A Menu Tree Hierarchy for a complete overview of the VOICE s various menus Menu Category Items included in this menu e Play Record Replace Delete Message Turn a Message ON or OFF e Assign the Day Time Holiday Configurations amp Operation Mode to each line System e Set the message playback Volume High or Low e Set the System Time amp Date e Activate the Daylight Savings Time feature e View Statistics Calls received on each line e View the VOICE Firmware version e Execute a series of Diagnostic tests Remote Line e Set the Remote Telephone Access Code e Select the Remote Telephone Access Language MESSAGE MENU
26. rd The ground must come The ground must come from the circuit pack from the Circuit pack NOTES e Strap the SZ lead to the ground of the external power supply e Strap the 48VDC to the Start on the VOICE NO Normally Open NC Normally Closed NOTE An asterisk Identifies the signal from the PBX power supply or the System Ground Switch Type AT amp T System 75 85 AT amp T Dimension 2000 Ericsson MD 110 Operation Mode Pulse Start Level Return NC Pulse Start Level Return Pulse Start Level Return Single Play NO VOICE Pex Ring Rg R Tip Te T i 3 Aux GND 5 GND e Ground must come from the Connect the VOICE to Var 00 Type RA1 circuit pack the LC13 Circuit Pack Connect S Bat from Recorded Announcement PBX to Aux Bat Interface Set the switches on the NOTES LC13 as follows Circuit 0 Circuit 1 NO Normally Open 4 Open T Open NC Notmally Closed 5 Closed 2 Closed 6 Open 3 Open 19 Switch Type Operation Mode NOTES NNO Normally Open Normally Closed Switch Type Harris 20 20 LH amp M Level Start Pulse Return Single Play NO VOICE PBX Rin Rin Ti Ti Start M Start Ground CP 1 E CP 2 Ground e Connect the VOICE to a 2 or 4 wire E amp M Trunk Card e Configure E amp M Trunk Card for Type 1 E amp M signaling Hitachi EDX MDX LDX Level Start Pulse Return Single Pla
27. sponse to a start signal The CP contacts toggle position while the message is playing The message stops playing if the Start signal is removed Off Line The Offline operation mode can be used when the selected line is not needed to answer any incoming calls e Remote The operation mode of line one must be set to Remote if line one is going to be used as a Remote Telephone Access Port NO Normally Open changes to NC Normally Closed when the CP contacts are set to Normally Closed operation 13 TROUBLESHOOTING If the VOICE is not working properly please review the following troubleshooting steps If the problem persists see APPENDIX D TECHNICAL SUPPORT AND REPAIRS Vedi the followings VOICE does not e 15 the power adapter connected between the VOICE and the power outlet power up VOICE does not e 5 the message recorded answer calls e 15 the Operation Mode set correctly See Operation Mode e 15 the telephone line port working Poor recording e s the handset the Interalia handset that came with the VOICE T from the e Speak directly into the handset while recording andset Partial message e 15 the message s longer than the total recording time 2 to 8 minutes of the recorded VOICE Unable to record e 5 the handset the Interalia handset that came with the VOICE from the Handset Verify that a tape deck is not connected to the Tape jack Message playback e Refer to the Volume setting of the
28. system time and date are displayed 1 2 3 4 5 6 Press the tight arrow button until the display shows MESSAGE Press ENTER The display shows Play MSG Press ENTER The display shows Select MSG Press the arrow button to select the desired message number Press ENTER to start message playback Press EXIT to stop message playback REMOTE TELEPHONE ACCESS In order to use the Remote Telephone Access port the user needs a Dedicated phone line e Touch Tone phone The Remote Telephone Access port is used to perform the following activities e Record amp Play messages e Change the Remote Access Language e Change the system Access Code e Retrieve Reset Line statistics e Replace a message using the Standby message e Turn messages on off ACTIVATING THE REMOTE TELEPHONE ACCESS PORT Follow these steps to activate Line 1 as the Remote Telephone Access port 1 Navigate to the Operating Mode section of the Line menu 2 Press ENTER 3 Press ENTER The Operating Mode will blink 4 Navigate to REMOTE 5 Press ENTER EXIT to accept the Operating Mode CHANGING THE ACCESS CODE ON THE REMOTE ACCESS PORT The Remote Telephone Access Port is protected by an access code The default access code is 8615 These instructions will allow you to change the Remote Telephone Access Code so that it is unique to yout system 1 Navigate to the Remote Line section of the Main menu 2 Press ENTER
29. t NW Calgary Alberta CANADA T3B 5C2 Telephone 403 288 2706 Fax 403 288 5935 Interalia Communications Inc Suite 135 10340 Viking Drive Eden Prairie Minnesota USA 55344 Telephone 952 942 6088 Fax 952 942 6172 Interalia Communications Limited Bridge End Road Grantham Lincolnshire NG31 7TS Telephone 01476 594207 Fax 01476 594208 Part Number 18360 Rev 5 Printed in Canada
30. tion of service in some situations Existing telecommunications company requirements do not permit their equipment to be connected to customer provided jacks except where specified by individual telecommunications company tariffs Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or the equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Usets should ensure for their own protection that the electrical ground connections of the power utility telephones lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electrical inspection authority or electrician as appropriate DOC CERTIFICATION NUMBER 577 10139A LOAD NUMBER 0 6 The Load Number LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100 NOTE THIS CLASS A DIGITAL APPARATUS MEETS ALL REQUIREMENTS OF THE CANADIAN INTERF
31. to Time Date Press ENTER Use the ENTER and ARROW buttons to set the time and date Press EXIT when done St sme Ur Record the Messages 1 When the LCD shows Time amp Date Scroll to MESSAGE Press ENTER Scroll to RECORD Press ENTER Scroll to SELECT MESSAGE Press ENTER After the tone record the message Press EXIT to stop recording Repeat steps 3 5 until all the messages are recorded Press Exit and scroll left to PLAY MSG See step 2 of Play the messages THIGON cU sie xo 30 Play the Messages CN SUE obe uuo When the LCD shows Time amp Date Scroll to MESSAGE Press ENTER Scroll to PLAY Press ENTER Scroll to select the desired message Press ENTER The selected message will play to the handset Repeat steps 3 amp 4 until all the messages have been played back Setting the message to line assignment S 109 codo UON ea ete When the LCD shows Time amp Date Scroll to Line Press ENTER Scroll to Select Line X Press ENTER Scroll to Select Day Press ENTER Scroll to select the desired day of the week Press ENTER Use the ENTER and ARROW buttons to set the time that message X should play to incoming calls Use the ENTER and ARROW buttons to select the message number Press EXIT to accept Repeat steps 5 6 if more than one message will play at different times on the same day Repeat steps 4 6 to set the message to line assignment
32. witch UERITAS Siemens doces 150E Office Siemens Hicom 150 300 Siemens 9005 amp 9006 Series EM Mode Pulse Sure Level Rem VOICE voice rex vor Pax Tp Tp Tp Su Bug o Saut B amp MB c1 FA S C2 Gmed 1 NOTES e Connect the VOICE to the e relay not applicable e relay not applicable TIEL Module Normally Open NC Normally Closed Switch Type Rolm 9751 Mitel SX 50 200 2000 ITT 3100 Operation Mode NOTES relay not applicable e relay not applicable e relay not applicable NO Normally Open Normally Closed 22 Switch Type CBX 8000 amp 9000 Tadiran Coral Toshiba Perception Operation Mode Tip Tip i NOTES relay not applicable e relay not applicable e relay not applicable NO Normally Open NC Normally Closed Switch Type GPT isdx amp Realitis Operation Mode NOTES e relay not applicable NO Normally Open NC Normally Closed 23 APPENDIX D NOTES FOR UK SYSTEMS The VOICE is suitable for connection to Direct Exchange Lines DELs and Private Branch Exchange PBX extensions providing loop disconnect or multi frequency signaling The VOICE is not suitable for use as an extension to a pay phone The VOICE is designed to be plugged into a standard UK Line Jack Unit One Line Jack Unit is required for each channel on the VOICE Pay tone
33. y NO VOICE PBX Rin Ring Ti Ti Start Battery Start SSLO e Connect the VOICE to the Hitachi card number 4SRBWT e Connect SSO lead to the system ground Hitachi HCX 5000 Level Start Pulse Return Single Play NO VOICE PBX Rin Rin Ti Ti Start M Start SG CP 1 E CP 2 SG HCX programming Specify one or two announcements played to the caller Trunk type OGT Connection type TKTH Set the strapping on the 4ANIF as follows 001 2 TM02 3 4 01 1 2 TMO03 1 2 NEC NEAX 2400 Northern Telecom SL 1 Northern Telecom Option 1 Meridian 1 Option 1 Level Start Pulse Return Continuous Play NO Continuous Play NO Operation Mode NOTES NNO Normally Open NC Normally Closed Single Play NO Connect the VOICE to the NEC 4TLT Loop and Tie Line Interface Circuit Card Set the TLT Circuit Card as follows Switch 00 01 02 03 EM Switch 10 11 12 13 600 ohms Switch 20 21 22 23 Ground Idle Connect the VOICE to the QPC74 Recorded Announcement Circuit Pack Configure the SL 1 for an Audiochron Announcer Connect the VOICE to the NT8D14 UTC NT5K19 or the Nt5K72AA Configure the Meridian 1 for an Audiochron Announcer DO NOT CONNECT THE MB LEAD Download software by disabling then enabling the card Switch Type NOTES NO Normally Open NC Normally Closed DMS 100 CENTREX Connect the VOICE to the
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