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Manual íFlash-3, íFlash-6

1. Operation of performance features with a modified code occurs as described for the cor responding performance feature You can either use the modified code internal number or the code described in the user s guide except exchange code Chapter 6 Reset The iFlash is restarted by quickly pressing the key ca one second Pressing the key is equivalent to an interruption of the power supply Saved data are preserved but all con nections are interrupted If you press the reset key for ca 30 40 seconds the aphona iFlash will execute a factory reset This means the aphona iFlash is returned to its ex works state The boot configur ation is deleted and all passwords are reset The reset is complete when the aphona Flash returns to operating status after 30 to 40 seconds Chapter 7 Technical data This chapter summarises all the hardware characteristics of aphona iFlash 3 and aphona Flash 6 7 1 Scope of supply Your device is supplied with the following parts aphona Flash 3 Flash 3 1x M 4 S U 4U 1x MC CL 2x IP cable 3 m Data medium software documentation etc Printed documentation Fixing screws dowels Terminal clamps aphonaiFlash 6 2x IP cable 3 m Network cable 2x Angle brackets Data storage media documentation software etc printed documentation 6x Knurled screws 7 2 General Product Features The general product features cover performance features and the te
2. The announcement function allows you to set up a connection to another telephone without this connection having to be actively accepted by the latter pick up receiver or switch on loudspeaker hands free As soon as a telephone has accepted the announce ment the connection is active The announcer and the called subscriber initially hear a positive acknowledge tone Announcement duration is unlimited Announcements are possible to ISDN and analogue telephones if these support the an nouncement performance feature Please refer to the user s guide for your telephones to determine whether the performance feature is supported Announcements can be allowed or denied to telephones via a code number System Phones Announcement to and from system telephones is possible System Phones can initiate an announcement via the system telephone menu or using a programmed function key If the announcement is initiated via a function key notifications appear in your telephone dis play as with a normal connection and the announcement key LED is switched on The an nouncement can be ended by renewed pressing of the function key or by pressing the loudspeaker key The LED switches off again at conclusion of the announcement If a system telephone is the destination of an announcement the announcer s number ap pears in the telephone display The announcement is signalled with a positive acknow ledge tone over the loudspeaker The announcement
3. System Name iflash 3 Location Contact FUNKWERK Maximum Number of Syslog Entries 50 Maximum Message Level of Syslog Entries Information Maximum Number of Accounting Log Entries 20 System Settings Transfer to busy extension off Owith Ringing Tone with Music On Hold Rerouting to Number None Busy Tone v Interconnect external calls DEnabled Country Settings _ Country Profile Osterreich fa Display Language j Deutsch el International Prefix Country Code 00 I a National Prefix City Code 0 I 7 Advanced Settings Charge Settings Charge Rate Factor 0 00 Currency Charge Information 50 Upn Extension O keypad O Functional Both Night Mode Team Signalling Variant 1 Y Doorcom Signalling Variant 1 Y Rerouting of Incoming Distribution Variant 1 Y gt C OK C Cancel Fig 8 System Management gt Global Settings gt System The System Management gt Global Settings gt System menu consists of the following fields Fields in the System Basic Settings menu Field Value 9 System Management 48 Funkwerk Aphona Communications GmbH Field Value Location Contact Maximum Number of Syslog Entries Maximum Message Level of Syslog Entries The system type is preset as the default value Enter the location of your system Enter the relevant contact person Here you can enter the e mail address of the system administ
4. 179 Fig 72 Applications Voice Mail System Status 182 Fig 73 Applications Voice Mail System General 183 Fig 74 Maintenance Diagnostics Ping Test 185 Fig 75 Maintenance Diagnostics DNS Test 2 2 186 Fig 76 Maintenance Diagnostics Traceroute Test 2 2 2 2 186 Fig 77 Maintenance Software amp Configuration Options 2 188 Fig 78 Maintenance Reboot System Reboot 192 Fig 79 Monitoring Status Information User 193 Fig 80 Monitoring Status Information Teams o 195 Fig 81 Monitoring Internal Log System Messages 196 Fig 82 Monitoring Interfaces Statistics ee 197 Fig 83 User Access Status oouo en 200 Fig 84 Call Data Records Outgoing oa a 2 a 202 Fig 85 Call Data Records Incoming ooa a a o 203 Fig 86 Settings Feature Settings Direct Call 204 Fig 87 Settings Feature Settings Call Forwarding 205 Fig 88 Settings Feature Settings Parallel Ringing 206 Fig 89 Settings General Settings o 207 Fig 90 System Phones Assigned System Phones Settings 210 Fig 91 System Phones Assigned System Phones Keys 214 Fig 92 System Phones Assigned System Phones Keys Edit 215 Fig 93 System Phones Assigne
5. You re conducting an external call and wish to make the call avail E able for the open inquiry Press the R key You will hear the internal dial tone 2 1 Dial 21 You will hear the positive acknowledge tone Hang up you ll find the external call in the call waiting queue De t e 0 Accept open inquiry You wish to accept the call from an open inquiry 2 1 Dial fixed code 21 x En You ve accepted the call 5 2 14 Call Waiting During a call you can receive or refuse another call Permit lock call waiting for another call De li E Ka Pick up receiver Accept refuse Dial the code Positive acknowledge tone Replace receiver Accept call waiting inquiry on waiting party El You are in a call A second subscriber is calling you You hear your call waiting tone Dial the code You are connected to the subscriber whose call is waiting Your first call is put on hold see Enquiry For additional information on this procedure see also Brokering or Three Party Conference Accept call waiting e De e You are in a call You hear your call waiting tone Replace the receiver First call is ended Your telephone rings Pick up your telephone receiver you are connected to the waiting subscriber Reject call waiting 2 R 0 You are in
6. Manual iFlash 3 iFlash 6 Reference Copyright Version 1 5 1 2011 Funkwerk Aphona Communications GmbH Legal Notice Warranty This publication is subject to change Funkwerk Aphona Communications GmbH offers no warranty whatsoever for information contained in this manual Funkwerk Aphona Communications GmbH is not liable for any direct indirect collateral consequential or any other damage connected to the delivery supply or use of this manual Copyright O Funkwerk Aphona Communications GmbH All rights to the data included in particular the right to copy and propagate are resevered by Funkwerk Aphona Communications GmbH Table of Contents Chapter 1 MOUGU o ed d paea a ede a Sided ale ds 1 Chapter 2 About this guide aoao a 3 Chapter 3 Installati0M o o o o ee 6 3 1 Setting Up and Connecting 2 o 6 3 2 Support Information oa a 2 eo o 8 Chapter 4 Basic configuration o ooo 9 4 1 Preparations a oa a e 9 4 1 1 System Software oa a a 9 4 1 2 System requirements 2 a 9 4 1 3 Gathering data a o a oa a a a a 9 4 1 4 ConfiguringaPC so s caa eraras erari 10 4 2 System configuration a oaoa en 11 4 2 1 Modify system password aoa oa oaa a a a a 11 4 2 2 Network settings via assistants a a aoa a a 12 4 2 3 Telephony aooaa a a a a 12 4 3 USGI ACCESS e La a rs 13 4 4 Software Up
7. Every company has fixed business hours You can enter these in the system s internal calendar For example all calls outside of business hours can be signalled to a exchange or an answering machine During this period your employees can perform other tasks without being interrupted by telephone calls The individual call options of a team are automatically switched through the calendars You wish to modify the external calling authorisations after business hours for specific subscribers In the system configuration you can set individually for each user whether the authorisation for external calls is automatically switched The switch occurs according to the data in the assigned calendar You can set up five types of calendars in the system The Authorisation Class and Night Operation calendars are intended for central switching and can only be set up once The Team Signalling Intercom Signalling and Redirect to internal external number calen dars can be set up repeatedly Several different switching times can be selected for each weekday In the configuration a calendar can be assigned to all performance features for which several options can be defined e g teams Switching between the individual call options then occurs at the switching times of the assigned calendar 12 1 1 Calendar In the menu Applications gt Calendar gt Calendar you can view modify or copy a previ ously set calendar as well as create new cal
8. The function is activated by selecting Enabled The function is disabled by default Login Name Only enabled for Personal access Enter a user name for this user This is required for login on the user interface iFlash 3 Flash 6 71 10 Numbering 72 Funkwerk Aphona Communications GmbH Field Description Password Only enabled for Personal access Enter a password for this user This is required for login on the user interface Call Through consists in dialin to the system via an external connection and the call put through from the system via another external connection Cr Note In the connection data records one data record is created for the incoming connection and one for the outgoing connection Fields in the Authorizations Further Options menu Field Description Call Through Select whether Call Through should be authorised for this user The function is activated by selecting Enabled The function is disabled by default If you enable this function under Use routing and signalisa tion from number you must select the internal number from which the authorised external lines and call options for Call Through shall be used In the menu Numbering gt User Settings gt Class of Services CoS functions and performance features for the user settings are set These authorisation classes can then be assigned to individual users user groups in the user settings Choose the Fa icon to edit exist
9. Users In the menu Numbering gt User Settings gt Users a Default User has already been entered 1 Inthe table open Default User by clicking ras Then go on the Numbers tab to enter the internal number 2 Click Add enter the corresponding internal number of the terminal under Internal Number e g 120 then under Displayed Description enter a name e g 120 IP S400 Confirm your entries with Apply Call Distribution In the last step you must assign an internal number to the SIP entry 1 Select the Numbering gt Call Distribution gt Incoming Distribution menu 2 Open your SIP entry by clicking 2 Under Internal Number select the desired number 3 Save your entries with OK Once you ve performed the settings you re able to make internal and external calls Save the configuration by clicking the Save configuration button above the menu tree and confirming the subsequent queries if any Connecting telephones Connect your IP system telephone Confirm entries in the display and in the telephone specify the IP address of your system aphona Flash as gateway IP address The tele phone logs in as guest The IP system telephone displays Guest Under Numbering gt Terminal Assignment you see under System Phone your system telephone or un der VoIP if you log in an IP telephone your IP telephone Open your telephone entry by clicking Fz and select an internal number under Internal Number In a couple
10. Date Displays the time at call start Time Displays the duration of the connection Duration Displays the user who called User Displays the user s internal number Int No Displays the dialled number Called Number Project Code Displays the call project number if any Displays the interface over which the external connection was Interface routed Displays the connection charge but only if the provider trans Costs mits the corresponding data The Applications gt Call Data Records gt Incoming menu includes information allowing monitoring of incoming activities Outgoing Incoming General Automatic Refresh Interval 300 Seconds Apply er T view 20 per page Fitter in None equal v Go Date Time Duration User Int No External Number Project Code Interface Page 1 Fig 55 Applications gt Call Data Records gt Incoming The menu Applications gt Call Data Records gt Incoming includes the following fields Fields in the Incoming menu Field Description Displays the connection date Date Displays the time at call start Time iFlash 3 Flash 6 155 12 Applications 156 Funkwerk Aphona Communications GmbH Field Description Displays the duration of the connection Duration Displays the user who was called User Displays the user s internal number Int No Displays the caller s number External Number Displays the call project number if any Project Code Dis
11. Receive System Inter com Call Select whether simplex operation calls to the system telephone shall be allowed for this authorisation class The function is activated by selecting Al lowed The function is disabled by default Receive Announcement Select whether this authorisation class may receive announce ments The function is activated by selecting Allowed The function is disabled by default Receive MWI Informa Select whether this authorisation class may receive information about existing messages MWI Message Waiting Indication The function is activated by selecting Allowed The function is disabled by default Net Direct Keypad Select whether you wish to use your network operator s current ISDN functions also from older ISDN or analogue telephones by entering a key sequence 85 10 Numbering 86 Funkwerk Aphona Communications GmbH Field Description The function is activated by selecting Al lowed The function is disabled by default In the menu Numbering gt User Settings gt Class of Services gt Applications addi tional functions can be set up test Users Class of Services Parallel Ringing Basic Settings Features Applications Application Authorization System Phonebook Authorization Music on Hold Doorcom Access TAPI Save call data records Transmit charge information C Allowed C Allowed Cl Enabled D Allowed Apply Back Fig 20 Numbe
12. e Diversion Secretary You can set up a key in such a way that incoming calls to the Boss telephone are automatically routed to the Secretary telephone e Call Forwarding CFNR You can set up a key for delayed call forwarding for a specific number MSN of your phone Pressing the key when the phone is not in use turns call forwarding on and off Call forwarding configuration over a programmed key is only possible for numbers 1 to 9 MSN 1 MSN 9 of the phone To use call forwarding you must at least have configured one number e Call Forwarding CFU You can configure a key for immediate call forwarding for a specific number MSN of your phone Pressing the key when the phone is not in use turns call forwarding on and off Call forwarding configuration over a programmed key is only possible for numbers 1 to 9 MSN 1 MSN 9 of the phone To use call forwarding you must at least have configured one number e Call Forwarding CFB You can configure a key for call forwarding on busy for a specific number MSN of your phone Pressing the key when the phone is not in use turns call forwarding on and off Call forwarding configuration over a programmed key is only possible for numbers 1 to 9 MSN 1 MSN 9 of the phone To use call forwarding you must at least have configured one number e Macro Function You can configure a key so that by pressing it a saved macro is ex ecuted The macro function can only be programmed at the phone
13. Basic configuration For a basic configuration of your gateway you need information that relates to your net work environment Basic information Access data Example value Your values 4 1 4 Configuring a PC In order to reach your device via the Funkwerk Configuration Interface and to be able to carry out configuration the PC used for the configuration has to satisfy some prerequis ites e Make sure that the TCP IP protocol is installed on the PC e Assign fixed IP address to your PC Checking the TCP IP protocol Proceed as follows to check whether you have installed the protocol 1 Click the Windows Start button and then Settings gt Network Connections Windows XP or Control Panel gt Network and Sharing Center gt Change ad apter settings Windows 7 2 Click on LAN Connection 3 Click on Properties in the status window 4 Look for the Internet Protocol TCP IP entry in the list of network components Installing the TCP IP protocol If you cannot find the Internet Protocol TCP IP entry install the TCP IP protocol as fol lows 1 First click Properties then Install in the status window of the LAN Connection Select the Protocol entry 3 Click Add Select Internet Protocol TCP IP and click on OK 5 Follow the on screen instructions and restart your PC when you have finished Allocating PC IP address Allocate an IP address to your PC as follows 1 Select Internet Protocol TCP IP
14. Depending on the model the telephones feature from five to seven keys to which functions may be assigned over two levels You access the second level of function keys by press ing the key twice This must occur in quick succession With the optional aphona key extension you have access to addi tional twice assignable function keys Possible values Dial Key Standard Dial Key DTMF Dial Key keypad Extension Key User Extension Key Team Trunk Line Login Logout Team System Call Announcement System Call Announcement enable System Call Intercom System Call Intercom enable Boss Key Secretary Key Diversion secretariat Call Forwarding CFNR Call Forwarding CFU Call Forwarding CFB Macro Function Headset Control Automatic Call Pick up Trunk Group Access Connection Key Hotel Room iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 15 User Access Field Description e System Parking e Agent wrap up Time e Night Mode Number Only for Key Type Dial Key Standard Dial Key DTMF and Dial Key Keypad You can save a number an MFV sequence or a keypad se quence on every function key Enter the call number or the code for the MFV keypad sequence Internal Number For Key Type Extension Key User Select the internal number of a user to be called when this key is pressed For Key Type Login Logout Team Select the internal number of a team to be logged into or out of when
15. Pick up receiver Call option on 9 3 Dial the code 1 4 Select the call option e A Replace the receiver 5 2 21 Teams Log in log out of the team temporary With this procedure you can log your telephone in or out of the team Ye 3 se el o l ED Pick up receiver Press the key or key subscriber login logout Dial the code Dial the team extension Confirm your input with the key Positive acknowledge tone Replace receiver 5 2 22 Follow me Set up delete follow me internally CINES l 8 y de Pick up receiver Press the key or the key set up delete follow me Dial the code Dial the internal phone number from which you want to forward calls to yourself Confirm your input with the key You hear the positive acknowledge tone followed by the internal dial tone Replace the receiver 5 2 23 Call Through This operation is only possible from an external telephone gt Pick up receiver Dial the number dedicated to call through Simulated external dialling a 3 Depending on the configuration in the aphona Flash you may have to enter a 6 digit PIN2 Dial external destination number a Conduct external call 5 2 24 Mobile subscriber Functions of the key on the Mobile Subscriber The key is interpreted by the Mobile Subscribe
16. Second Time Server In addition select the protocol for the time server request Third Time Server Possible values e SNTP default value This server uses Simple Network Time Protocol with UDP port 123 e Time Service UDP This server uses the Time service with UDP port 37 e Time Service TCP This server uses the Time service with TCP port 37 e None This time server is not currently used for the time re quest Time Update Interval Enter the time interval in minutes at which the time is automat ically updated The default value is 1440 Time Update Policy Enter the time period after which the system attempts to con tact the time server again following a failed time update Possible values e Normal default value The system attempts to contact the time server after 1 2 4 8 and 16 minutes 57 9 System Management Funkwerk Aphona Communications GmbH Field Description e Aggressive For ten minutes the system attempts to con tact the time server after 1 2 4 8 seconds and then every 10 seconds e Endless For an unlimited period the system attempts to contact the time server after 1 2 4 8 seconds and then every 10 seconds Internal Time Server Select whether the internal timeserver is to be used The function is activated by selecting Enabled Time requests from a client will be answered with the current system time This is given as GMT without offset The function is disabled by default Time r
17. abled e lt Calendar gt Select one of the configured calendars Active Variant Day Select one of the call options to be currently enabled If a switch is set up via the calendar this setting will be switched back again in a timely manner Permit Call Forwarding Define whether call forwarding may occur for the team The function is activated by selecting Enabled The function is disabled by default Call Forwarding to Ex Select whether call forwarding shall occur in the system itself ternal Numbers Through PABX or via an exchange provider Through Ex change Office Please note that for call forwarding within the system two external connections are used The Advanced Settings menu consists of the following fields Fields in the Advanced Settings Timer menu Field Description Team Speed Timer Here enter the Team Speed Timer following which call for warding after time shall be performed in the team The default value is 15 seconds Simultaneous on no re sponse With linear and rotating team calls there is the option for all team subscribers to be simultaneously called after a defined period The default value is 60 seconds Wrap up Timer This setting is only enabled in Signalling Even For every subscriber who has ended a call a Wrap up Timer is configured during which he receives no more calls Calls re ceived by the subscriber on his number rather than via the team and self initiated calls are not
18. e Headset Control If you ve connected and configured a headset to your telephone over a separate headset socket operation of the headset occurs over a function key Press the headset key to initiate or accept calls If you already have an active connec tion over the headset you can end the call by pressing the headset key Automatic call Pick up Your telephone can automatically accept calls without your needing to pick up the receiver or press the loudspeaker key Automatic call ac ceptance is turned on and off via a configured function key You can configure a separ ate function key for each number MSN 1 MSN 9 or a function key for all num bers The period after which calls are automatically accepted is configured once for all numbers of the telephone e Trunk Group Access Several external ISDN or IP connections to bundles can be grouped in the system With a bundle key you can save these connections on a func tion key If this key is pressed automatic hands free is enabled and a free B channel of the corresponding bundle is assigned You then hear the external dial tone e Connection Key In addition to the softkeys Connection 1 function keys can be configured on the system telephone or the extension for operation while brokering e Hotel Room You can assign a key in such a way that when pressed the guest is checked in or out first level or the selected hotel room phone is called second level e System Parking
19. CF and parallel call as well as customise general settings iFlash 3 Flash 6 203 15 3 1 Feature Settings In the Settings gt Feature Settings menu the settings for performance features direct call call forwarding CF and parallel call are customised 15 3 1 1 Direct Call You wish to install your telephone in such a way that connection to a specific call number is set up even without entry of the number e g emergency phone You are not at home However there is someone at home who needs to be able to reach you quickly and easily by telephone if required e g children or grandparents If you have set up the Direct Call function for your telephone the telephone receiver only needs to be picked up After a time period without further entries set in configuration the system automatically dials the configured direct call number If you do nat dial within the specified period from picking up the receiver automatic dial ling is initiated Feature Settings General Settings user 678 Direct Call Call Forwarding Parallel Ringing Active Function Enabled Or econfigured Number Invidual Number Number Selectone Y Apply Back Fig 86 Settings gt Feature Settings gt Direct Call The Settings gt Feature Settings gt Direct Call menu includes the following fields Fields in the menu Direct Call Description Description 15 3 1 2 Call Forwarding In the Settings gt Feature Settings gt Call
20. CPU Usage Displays the CPU usage as a percentage Memory Usage Displays the usage of the working memory in MByte in relation to the available total working memory in MByte The usage is also displayed in brackets as a percentage External Memory Card Displays the status of an inserted optional external memory card if any and the memory capacity in GB or MB Active Sessions SIF Displays the total of all SIF TDRC and IP load balancing ses RTP etc sions Fields in the Status Module menu Field Value DSP Module Shows the types of inserted DSP modules if any An acquired fax licence if any can be displayed Other fields in the Status menu Field Value Physical Interface In The physical interfaces are listed here and their most important terface Specifics Link settings are shown The system also displays whether the in terface is connected or active Interface specifics for Ethernet interfaces e IP address e Subnet Mask Note the status of the analogue and ISDN interfaces is dis played in menus Physical interfaces gt ISDN Ports and Physical interfaces gt Analogue Ports Recent System Logs Displays the last 10 system messages The basic system parameters are managed in the Global Settings menu Your system s basic system data are entered in the System Management gt Global Set tings gt System menu iFlash 3 iFlash 6 System Passwords Date and Time Timer System Licences Basic Settings
21. Possible values iFlash 3 Flash 6 167 12 Applications 168 Funkwerk Aphona Communications GmbH Field Description e No calendar only manually e lt Calendar gt Active Variant Select which call option shall be enabled by default after con figuration for this line The Advanced Settings menu consists of the following fields Fields in the Advanced Settings menu Field Description Team Speed Timer Enter the time after which call forwarding to the next free agent assigned to this line shall occur In the area Variant 1 4 you set up call options for the mini call centre Status Lines Agents General x 999 General Variant1 Variant2 Variant3 Variant4 Log on Log off Settings Enabled Automatic Call Pick up with MOH Intern 1 Further Reroutings None v ni ads ii Time until rerouting fio Seconds Further Rerouting Of Apply Back Fig 63 Applications gt Mini Call Center gt Lines gt Option The Applications gt Mini Call Center gt Lines gt Option 1 4 menu includes the follow ing fields Fields in the Variant 1 4 Settings menu Field Description Automatic Call Pick up Select whether an incoming call shall be automatically accep with ted and if so with which announcement or melody iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 12 Applications Field Description The function is activated by selecting Enabled The function is disabled by defau
22. The called subscriber goes to inquiry and dials a code The tele phone is now freed for other operations e g announcements Another subscriber can accept the call if he picks up the receiver and dials the corresponding code number for the call on hold The codes defined by the PABX can also be entered into the function keys of one or more system telephones If a call goes to open inquiry by pressing the function key this is indicated by flashing LED s on the function keys of the system tele phones set up for the purpose The call is accepted by pressing the corresponding func tion key This performance feature is only possible if only one call is on hold e Agent wrap up time You can configure a key so that when it is pressed an agent s post processing time is switched on or off at a team call centre first level or extended second level e Night Mode You can configure a key so that by pressing it night operation is switched on or off Cr Note To manually switch night operation off again for the authorisation class Allow manual trunk group selection must be enabled The menu System Phones gt Assigned System Phones gt Keys gt Edit includes the following fields 15 User Access 218 Funkwerk Aphona Communications GmbH Fields in the Keys Phone Type M42XX M47XX menu Field Description Key name Enter a name for the key to be used as text for the correspond ing key when the ID labels are printed Key Type
23. Time Duration User Int No Called Number Project Code Interface Costs Displays the connection date Displays the time at call start Displays the duration of the connection Displays the user who called Displays the user s internal number Displays the dialled number Displays the call project number if any Displays the interface over which the external connection was routed Displays the connection charge but only if the provider trans mits the corresponding data iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 15 User Access Outgoing Incoming Automatic Refresh Interval 50 Seconds Apply View 20 per page Fitter in None x equal v Go Date Time Duration User Int No External Number Project Code Interface Page 1 Fig 85 Call Data Records gt Incoming The Call Data Records gt Incoming menu includes the following fields Fields in the Incoming menu Field Description Displays the connection date Date Displays the time at call start Time Displays the duration of the connection Duration Displays the user who was called User Displays the user s internal number Int No Displays the caller s number External Numbers Displays the call project number if any Project Code Displays the interface over which the connection from outside Interface was routed In the Settings menu you can perform personal settings to performance features direct call call forwarding
24. and click on Properties 2 Choose Use the following IP address and enter a suitable IP address Entering the gateway IP address in your PC Then continue by entering the IP address of the gateway in the configuration of your PC as follows 1 In Internet Protocol TCP IP gt Properties under Default gateway enter the IP address of your gateway 2 Enter the IP address of your device under Use the following DNS server ad dresses 3 Click OK 4 Close the status window with OK The computer now has an IP configuration and can access the Internet via the gateway 4 2 System configuration 4 2 1 Modify system password All aphona devices are delivered with the same username and password As long as the password remains unchanged they are therefore not protected against unauthorised use Make sure you change the passwords to prevent unauthorised access to your device Proceed as follows a Go to System Management gt Global Settings gt Passwords b Enter a new password under System Admin Password c Enter the new password again under Confirm Admin Password d Click OK e Save the configuration by clicking on the Save Configuration button above the menu navigation Note the following rules on password use e The password must not be easy to guess Names car registration numbers dates of birth etc should not be chosen as passwords e The password should contain at least one character that is
25. 002 0 Max 345678 003 0 If the option Default File Format is not active you can choose which Separator is to be used instead of comma Separator Only if Action Import and Default File Format are not activ ated Enter the separator type in the import file Possible values e Comma default value e Semi colon Space e Tabulator Select file Only if Action ImportSelect the file to be imported If there are multiple numbers in a data record you will have the option in the next step to generate two phonebook records from a single data record To do this specify the data to be used as the name and Phone Number If you want to generate only one phonebook entry select the blank option in all selection fields for the second record Import Phone 152 iFlash 3 iFlash 6 book Entries Import Export General Phonebook import Phone Number v Name i i Phonebook import Phone Number j J Name zj ky ok _ Cancel Fig 52 Applications gt Internal Phonebook gt Import Export gt Phonebook Import Fields in the Phonebook import menu Description 12 3 3 General In the menu Applications gt System Phonebook gt General you define the user name and password for system phone book administration In the phone book area the admin istrator can view and modify the phone book as well as import and export data Entries Import Export General Basic Settings Web Access Username Web Access Password s
26. Do not Disturb DND 107 Doorcom Access 86 194 Doorcom Signalling 52 DSP Module 46 Duration 154 155 163 202 203 E E mail Address 67 E Mail Address from User Settings 179 E Mail Notification 179 Emergency Phone 106 Enabled intercom option 174 Enabled Number 136 Entry during connection 211 Explicit Call Transfer 59 Export call data records 157 Extension Numbers 208 External assignment 93 176 External Door Connections 58 External Memory Card 45 External Number 88 155 167 207 External Numbers 203 F Filename 188 First Time Server 57 Flash Time for DTMF Dialling 126 Footer Text 163 Further Rerouting 96 Further Rerouting 169 195 FXS Ringing Frequency 126 G Guest Name 160 H Header Text 163 Headset Support 107 210 Home Number 67 Home Office Number 208 Immediate redirect option 2 100 Immediate redirect option 3 100 Immediate redirect option 4 100 Immediate Rerouting Variant1 100 Immediately 96 Include certificates and keys 188 Inhibited Number 136 Int No 154 155 203 Int num 202 Interconnect external calls 49 Interface 104 123 124 154 155 173 202 203 Interface Location 127 Internal assignment 93 176 Internal Number 88 90 99 115 115 127 134 159 161 167 171 173 178 179 183 218 218 222 225 Internal Numbers 69 105 120 123 125 Internal Time Server 57 International Prefix Country Code 50 IP Address Mode 121 ISDN Time Server 57
27. Forwarding menu you can configure call for warding of incoming calls on your internal number to the entered destination number You are temporarily away from your office but don t want to miss a call You can also ac cept calls with call forwarding to another number e g your mobile when you re away from your desk You can forward calls on your number to any call number This can occur im mediately on no response or or on busy Call forwarding for on no response and on busy can be enabled simultaneously If you are not near your telephone for example the call is forwarded to another number e g your mobile phone If you are making a call at your desk other caller may receive the busy signal You can forward these callers e g to a colleague or the secretary by using call forwarding on busy Calls can be forwarded to internal subscriber numbers internal team numbers or external numbers When the number to which calls shall be forwarded is entered the system auto matically checks whether it s an internal or external number Feature Settings General Settings user 678 Direct Call Call Forwarding Parallel Ringing Active Function Enabled Call Forwarding Type Destination on no Reply Apply Back Fig 87 Settings gt Feature Settings gt Call Forwarding The Settings gt Feature Settings gt Call Forwarding menu includes the following fields Fields in the Call Forwarding menu 15 User Access Funkwerk Aphona Communic
28. Function Device T eletax No free Extension Available DEnabled DEnabled Internal Calls not signaled Advanced Settings Enabled Off 12kHz 16kHz 0 25Hz O50 Hz 108 ms C ok I Cancel Fig 34 Numbering gt Terminal Assignment gt Analogue gt Edit New The menu Numbering gt Terminal Assignment gt Analogue gt Edit New includes the following fields Fields in the Analogue Basic Settings menu Description Funkwerk Aphona Communications GmbH 10 Numbering iFlash 3 Flash 6 Field Description Interface Select the interface to which the telephone shall be connected Fields in the Analogue Basic telephone settings menu Field Description Terminal Type Select the terminal type Possible values e Multi function device telefax standard value e Telephone Modem e Answering machine e Emergency telephon Internal Number Select the internal number for this terminal Possible values e No free line available The configured internal num ber is already in use First configure another user with addi tional numbers e lt Internal Number gt Select one of the existing numbers of the configured users Fields in the Analogue Telephone settings menu Field Description Call Waiting Select whether call waiting shall be allowed for this device The function is activated by selecting Enabled The function is disabled by default Do not Dist
29. HTML Cn If you wish to change your password for access to the user figuration Access configuration interface enter a new password here To check you can display the password in plain text by clicking the Dis play option Password for IP Phone If you wish to change your password for IP telephone login Registration enter a new password here To check you can display the password in plain text by clicking the Display option Mobile Number Here you can enter the Mobile Number under which you can be reached Home Office Number Here you can enter the home office number under which you can be reached Fields in the Status Information menu Field Description Extension Numbers Displays the internal numbers assigned to you Current Class of Service Displays the authorisation class to which you re currently as signed Dialling Authorization Displays your dial permission Allow manual trunk Displays whether you re allowed to assign additional bundles to group selection outside lines and if so which Pick up Group Displays the number of the group in which calls may be picked up iFlash 3 iFlash 6 15 4 System Phones The System Telephone menu displays the system telephones assigned to you by the system administrator 15 4 1 Assigned System Phones The system telephone offers typical system performance features associated with aphona systems For example e Dialling from the system phone book e Announcement and simple
30. K Key 111 214 Key Extension Module 1 106 KeyName 115 218 Key Type 111 115 214 218 L Label Description 214 Label Description 111 Language 178 183 Last Configuration stored 45 Last Device Configuration 118 221 Level 197 Licence Allocation 178 Licence Key 62 Licence Serial Number 62 Line 165 Line Access Authorization 73 Line Access Digit 64 Local Phone IP Address 121 Location 47 104 120 Loggedon 166 Login Name 71 208 Lost Calls Today 165 M Max Recording Time 179 Max waiting time inthe queue 129 Maximum Message Level of Syslog Entries 47 Maximum Number of Accounting Log Entries 47 Maximum Number of Syslog Entries 47 Memory Usage 45 Message 197 Messages existing 160 Mobile Number 67 208 Mode for status In the Office 181 222 223 Mode for status Out of Office 181 223 Mode for status Out of Office 222 Module x Software Version 119 222 Module x Type Serial Number 222 Module x Type Serial Number 119 Multiple SIP Connections Sub Exchange 121 Music on Hold 86 Mute after hands free Calling 109 N Name 67 153 193 195 208 Name First Name 200 National Prefix City Code 50 Net Direct Keypad 85 New Calls 182 222 New File Name 188 Night 68 Night Mode Status 45 Notification 178 Number 115 193 195 204 218 Number MSN 182 Number of playbacks 131 Number of Repetitions 163 Numbers 97 170 O Old Calls 182 222 On Busy 96 Optional 68 P Par
31. Key OK Cancel Fig 12 System Management gt Global Settings gt System Licenses gt New Activating extra licences You activate extra licences by adding the received licence information in the System Management gt Global Settings gt System Licenses gt New menu The System Management gt Global Settings gt System Licenses gt New menu con sists of the following fields Fields in the System LicencesBasic Parameters menu Field Value ar Note If Not OKis displayed as the status e Enter the licence data again e Check your hardware serial number If Not Supported is displayed as the licence status you have entered a li cence for a subsystem which your system does not support This means you cannot use the functions of this licence Delete licence Proceed as follows to deactivate a licence 1 Goto System Management gt Global Settings gt System Licenses 2 Press the icon in the line containing the licence you want to delete 3 Confirm with OK The licence is deactivated You can reactivate your additional licence at any time by en tering the valid licence key and licence serial number 9 3 Access Codes To operate certain performance features in day to day operations you ve used codes which you d like to continue employing with your new system However other codes are configured in the basic setting for these performance features No problem you can indi vidually extend the codes
32. Line Displays the mini call centre line Displays the number of agents assigned to this line Agents assigned Agents logged on Displays the number of agents logged in on this line Agents in Wrap up Displays the number of agents in post processing time Active Calls Displays the number of active connections Waiting Calls Displays the number of waiting incoming calls Accepted calls today Displays the current number of accepted calls for this day Lost Calls Today Displays the current number of missed calls for this day iFlash 3 Flash 6 165 12 Applications 166 Funkwerk Aphona Communications GmbH In the Agents area you can view the current status of agents along with associated stat istics Status Lines Agents General Automatic Refresh Interval 300 Seconds _ Apply View 20 per page gt Fitter in None v equal x Go Lines Agents Agent Logged on Wrap up Status Calls Today Connection Time Today Page 1 Fig 61 Applications gt Mini Call Center gt Status gt Agents The Applications gt Mini Call Center gt Status gt Agents menu includes the following fields Fields in the Agents menu Field Description Agent Displays the agent description Logged on Displays whether the agent is logged in Wrap up Displays whether the agent is in post processing time Status Displays the agent connection status Calls Today Displays this agent s number of accepted calls for this day Connection
33. Logout Team Select the internal number of a team for which login logout should occur when this key is pressed Trunk Line Only for Key Type Trunk Line Select the external connec tion over which an external call shall be set up when this key is pressed Only for Key Type Boss Key Select the internal number of the secretary telephone The secretary telephone is called when this key is pressed Number of Secretary Phone iFlash 3 iFlash 6 ily 10 Numbering 118 Funkwerk Aphona Communications GmbH Field Description Only for Key Type Secretary Key Select the internal num Number of Boss Phone ber of the Boss telephone The Boss telephone is called when this key is pressed Target Number On no reply Only for Key Type Call forwarding CFNR Enter the number to which forwarding shall immediately occur in case of call forwarding Target Number Immediate Only for Key Type Call forwarding CFU Enter the number to which forwarding shall occur in case of forwarding on busy Target Number On Only for Key Type Call forwarding CFB Enter the busy number to which forwarding shall occur in case of forwarding on no reply Waiting Queue Only for Key Type System Parking Select the queue in which the current call should be held In the menu Numbering gt Terminal Assignment gt System Phone gt Device Info sys tem data read out of the system telephone are displayed System Phone Vo
34. NET based application which is designed for up to 50 devices offers easy to use func tions and a comprehensive overview of devices their parameters and files All devices in the local network including remote devices that can be reached over SN MP are located using SNMP Multicast irrespective of their current IP address A new IP address and password and other parameters can also be assigned A configuration can then be initiated over HTTP or TELNET If using HTTP the Dime Manager automatically logs into the devices on your behalf System software files and configuration files can be managed individually as required or in logical groups for devices of the same type You can find the Dime Manager on the enclosed product DVD Funkwerk Aphona Communications GmbH iFlash 3 Flash 6 2 About this guide This document is valid for aphona devices with system software as of software version 7 9 1 The guide which you have in front of you contains the following chapters User s Guide Reference Chapter Description Introduction About this guide Installation Basic configuration Operation via the tele phone Reset Technical data Access and configura tion Assistants System Management Physical Interfaces VolP Numbering You see an overview of the device along with its possible ap plications and configuration options We explain the various components of this manual and how to use it This c
35. Select whether call waiting shall be allowed for this authorisa tion class The function is activated by selecting Al lowed The function is disabled by default Switch signalling vari ants manually Select whether manual switching of call options shall be al lowed for this authorisation class The function is activated by selecting Al lowed The function is disabled by default Call Through Select whether Call Through shall be allowed for this authorisa tion class The function is activated by selecting Al lowed The function is disabled by default The simplex operation function allows you to set up a connection from a system telephone to another system telephone without this connection having to be actively accepted by the called system telephone pick up receiver switch on loudspeaker hands free As soon as the system telephone has accepted the simplex operation connection the connection is set up The caller and the called system telephone hear an attention tone at the beginning of the simplex operation Duration of the simplex operation is limited to two minutes If the receiver of a concerned telephone is picked up during this period the call is translated in to a normal connection System Phones can initiate a simplex operation call via the system telephone menu or a programmed function key If the simplex operation is initiated via a function key notifica tions appear in the system telephone display as with a no
36. The active configuration from the RAM is transferred to your local host If you click on the Go button a dialog box is shown in which you can select the storage location on your PC and enter the desired file name The exported file contains all configuration data including preshared keys and passwords except the administrator iFlash 3 Flash 6 189 13 Maintenance Funkwerk Aphona Communications GmbH Field Description password and some connection passwords along with all current status information e Copy The configuration file in the Source File Name field is saved as Destination file name e Rename The configuration file in the Select File field is re named as New Filename e Delete configuration The configuration file in the Se lect File field is deleted e Delete file The file in the Select File field is deleted Configuration Encryption Only for Operation Import configuration Export configuration To protect the exported configuration files and the passwords they contain from unauthorised access you can decide wheth er the data of the selected Operation are to be encrypted The function is activated by selecting Enabled The function is disabled by default If the function is enabled you can enter a Password in the text field Filename Only for Action Import configuration Import lan guage import voicemail system Update system software Enter the path and name of the file or select the f
37. Time Today Displays this agent s connection time for this day In the Applications gt Mini Call Center gt Lines menu the lines are assigned to external and internal numbers Choose the FA icon to edit existing entries Select the New button to create new entries iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 12 Applications In the General area you perform basic settings for a line Status Lines Agents General x 999 General Variant1 Variant2 Variant3 Variant4 Log on Log off Basic Settings Description External Number None Y Internal Number ba Further Settings Switch call signalling No calendar only manually Y Active Variant Signalling Variant 1 Advanced Settings Advanced Settings Team Speed Timer I5 seconds Apply Back Fig 62 Applications gt Mini Call Center gt Lines gt General The Applications gt Mini Call Center gt Lines gt General menu includes the following fields Fields in the General Basic Settings menu Field Description Description Enter a description for the line External Number Select a number configured as mini call centre for the external connection of this call centre line Internal Number Enter the desired internal number for this line Fields in the Further Settings menu Field Description Switch call signalling Select whether the call options for this line shall be switched over a configured calendar and if so over which
38. View 20 per page Fitter in None equal y Go Intermal Number User Call from Date Time Call Status Page 1 Fig 96 Voice Mail System gt Messages 224 iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 15 User Access iFlash 3 Flash 6 Values in the Messages list Field Description Internal Number Displays the internal number of a voicemail box Several internal numbers may be allocated to a user The user can operate a separate voicemail box for each number User Displays the voicemail box user s name Call from Displays the caller s number Date Time Displays the date and time of the call Call Status Indicates whether the call is new oldor saved 225 List of Figures II O A es ene 2 Fig 2 Connection options 2 o e eo 7 Fig 3 LEDs wall mounted system 2 2 2 2 o o 39 Fig 4 LEDs rack mounted system 2 ee eee o 39 Fig 5 Basic module connections a o aoa o 41 AN Poe ae A ae pera a 42 Fig 7 System Management Status 2 2 2 es 45 Fig 8 System Management Global Settings System 47 Fig 9 System Management Global Settings Passwords 53 Fig 10 System Management Global Settings Date and Time 55 Fig 11 System Management Global Settings Timer 58 Fig 12 System Management Global Settings System Licenses New 62 Fig 13 System Management Acce
39. You enter a static IP address for which no login is required Local Phone IP Address Only if IP Address Mode Static 121 10 Numbering Funkwerk Aphona Communications GmbH Field Description Enter the static local IP address of the telephone Port Number Only if IP Address Mode Static Enter the number of the port to be used for connection A 5 digit sequence is possible For example the port 5065 must be entered for connection to a Microsoft Exchange Com munication Server Transport Protocol Only if IP Address Mode Static Select the transport protocol for the connection Possible values UDP default value OFC For example the protocol TCP must be entered for connection to a Microsoft Exchange Communication Server In the menu Numbering gt Terminal Assignment gt ISDN you configure the connected ISDN terminals For example you perform assignment of a configured internal number Choose the FA icon to edit existing entries Select the New button to add ISDN terminals 122 iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 10 Numbering iFlash 3 Flash 6 Basic Settings Description Interface Basic Phone Settings Terminal Type Internal Numbers System Phone VoIP ISDN Analogue Overview None v Telephone R Internal Number Add OK Cancel Fig 33 Numbering gt Terminal Assignment gt ISDN gt Edit New The menu Numbering gt Terminal Assignment
40. a Ge a BUAP Re E 186 13 2 Software amp Configuration 2 2 en 187 13 2 1 Options a s ss a we oe a A a e a ee Oe a me d 187 13 3 REDOT 2 54 2 eS et aA ee we A SE wae 191 13 3 1 System Reboot 2 2 o 191 Chapter 14 MORRON r e 4 chugs ro a oe Faretard 193 14 1 Status Information 2 2 e eo 193 14 1 1 USES s e kai a e a yo oA ue Ty te A de A de aa 193 14 1 2 TEAMS aci a a A ea A AA 194 14 2 Internal LOG 2 2 fan ce ed a eh GO a ae 196 14 2 1 System Messages 2 2 en 196 14 3 Interfaces 2 1 e 197 14 3 1 Statistics gt no soo gorocrnac narra p nid rira 197 Chapter 15 User ACCESS o o o aa es 199 15 1 SUS a a on do a acs E sherds ot er a ak ee a 199 15 2 Call Data Records 2 2 e 202 15 2 1 OUIGOING 04h te ak Sk oy de A do da Er 202 15 2 2 COMING ecc e a 203 15 3 SOWNOS sii ke ds ir e a de TO 203 15 3 1 Feature Settings o 204 15 3 2 General Settings o oa oa o o 207 15 4 System Phones lt o s so s wad kees so ksa ee ee 209 15 4 1 Assigned System Phones oaoa eee ee es 209 15 5 Voice Mail System 2 o e o o 222 15 5 1 SOMOS s oda catar My adie way e be es oh abs od ee es OR ai e Bs to a Sy cy iE 222 15 5 2 Messages e Gi a aR art a a eva et a ed ae ae 224 Listo FOUS 52425854428 5 8 558 36 8 da4 4 226 Chapter 1 Introduction The aphona Flash constitutes a symbiosis
41. a call A second subscriber is calling you You hear your call waiting tone Dial the RO call to reject the call waiting The caller can be switched to the queue or the call is released and the caller then hears the busy tone 5 2 15 Forwarding calls with or without notification Forwarding calls internally without notification You can forward calls by dialling the number of the internal subscriber and replacing the receiver This person is called and receives the call on lifting the receiver You are making an external call Press the R key You hear the internal dialling tone Dial the internal subscriber E You hear the ringing tone Your correspondent is being called If you hear the engaged tone press the R button again to return to the received call Replace the receiver Your correspondent is being called The per son whose number you dialled lifts the receiver and takes the extern al call If the person whose number you dialled does not lift the re ceiver the call returns to your telephone after a period defined in programming de Forwarding calls with notification You want to forward and internal or external call to another internal subscriber but you want to speak to this person first 2 You are making an internal or external call You want to forward the E call to another subscriber Press the R key You hear the internal dialling tone R E Dial the internal
42. an automatic update Proceed as follows 1 Inthe Maintenance menu select Software amp Configuration 2 Under Action select Update system software and under Source Location Current Software from Funkwerk Server 3 Then click Go Options Currently Installed Software Boss V 7 9 Rev 1 Beta 3 from 10 07 27 19 08 19 System Logic 0 1 Software and Configuration Options Action Update system software v Source Location Go The device now connects to the download server of Funkwerk Aphona Communications GmbH and checks whether an updated version of the system software is available If so your device will be updated automatically When installation of the new software is com plete you will be invited to restart the device Chapter 5 Operation via the telephone 5 1 Symbols Please note different terminals may not display the same tones ring patterns and operat ing procedures You ll find information on frequency and pulse length in the installation in structions or in a separate document Tones and pulses EN This symbol prompts you to pick up your telephone receiver 2 This symbol shows the call status You ve lifted the receiver of your telephone This symbol tells you to lift the receiver of your telephone or the tele phone is not in use de This symbol shows a signal on a terminal e g your telephone is ringing E This symbol tells you to dial a number m 0 E
43. and an ISDN B channel is automatically cleared If the external ISDN B channels are already in use one of the ISDN B channels is freed up and the calling subscribers hear the busy tone An ongoing priority call is not interrupted 11 2 4 1 Edit New Choose the ray icon to edit existing entries Select the New button to create new entries Direct Call Call Forwarding Dial Control Priority Numbers Basic Settings Description Priority Number OK _ Cancel Fig 40 Call Routing gt Outgoing Services gt Priority Numbers gt Edit New The Call Routing gt Outgoing Services gt Priority Numbers gt Edit New menu in cludes the following fields Fields in the Priority Numbers Basic Settings menu Description 11 3 Automatic Route Selection In the Call Routing gt Automatic Route Selection menu you can set up routes for ex ternal calls in addition to configured line occupancy Here bundles released for users can be selectively assigned to ongoing calls according to the dialled number or new providers entered along with their network access prefixes You then specifically define the routing for individually created zones for every weekday 11 3 1 General In the Call Routing gt Automatic Route Selection gt General menu activate the ARS Automatic Route Selection function and select the desired route level 11 Call Routing 138 Funkwerk Aphona Communications GmbH General Interfaces Provider Zone
44. been called is called again until all entered termin als are called e Linear parallel on no response Rotating parallel on no re sponse Rotating or linear is set for the team call After defined times have run out all team subscribers can be called in parallel simultaneously Example a precondition is that the sum of forwarding times is larger than the time simultaneous on no response There are 4 subscribers to a team The forwarding time for each subscriber is 10 Funkwerk Aphona Communications GmbH 10 Numbering iFlash 3 Flash 6 seconds 40 seconds in total The time simultaneous on no response is set to 38 seconds Every subscriber will be called If a subscriber logs out of the team or is en gaged forwarding time is only 30 seconds after which the simultaneous on no re sponse call is no longer made e Even Even distribution corresponds to Signalling Rotating and insures that all team subscribers receive the same number of calls For every subscriber who has ended a call a Wrap up Timer 0 999 seconds is set up for the team subscriber during which he receives no more calls Calls received by the subscriber on his number rather than via the team and self initiated calls are not included in the even distribution calculation Even distribution begins with the subscriber who hasn t received calls for the longest time on restart with the first subscriber entered in the subscriber list A subscriber who has logged out of th
45. can be terminated with the ESC key A function key with associated LED can also be set up on a system telephone to deny or allow announcements Individual announcement You can initiate the announcement in a selective manner by dialling an internal number The announcement can be allowed or denied by the destination subscriber via an operat ing procedure The announcement is signalled to the destination subscriber and the an nouncer with a positive acknowledge tone Team announcement An announcement can also be made to a team by dialling a team number The team sub scribers hear the announcement simultaneously The announcement is signalled to the destination subscribers and the announcers with a positive acknowledge tone The an nouncement to a team is also possible from an inquiry With a team announcement it can take up to four seconds before the connection to the individual team subscribers is estab lished The announcement then proceeds to the team subscribers who have accepted the announcement within this period p Note Announcements are automatically accepted by the called telephone by en abling the loudspeaker function if e the telephone is not in use e the announcement is set up and e the Do not disturb function is disabled MWI Message Waiting Indication You ve got new messages in your mailbox or new e mails waiting at your Internet service provider as you have no prior knowledge you must constantly che
46. classes occurs under Numbering gt Users gt Class of Service Only selection occurs in this setting Possible values e Not allowed No CoS e Default Cos default value e lt Class of Service gt Night Select the authorisation class for night operation This CoS is required for the calendar settings Definition of the authorisa tion class and creation of new authorisation classes occurs un der Numbering gt Users gt Class of Service Only selection occurs in this setting Possible values iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 10 Numbering Field Description e Not allowed No CoS e Default Cos default value e lt Class of Service gt In the menu Numbering gt User Settings gt Users gt Numbers internal numbers which are later assigned to the terminals can be entered Depending on the type one or more numbers can be assigned per terminal Users Class of Services Parallel Ringing test Basic Settings Numbers Outgoing Signalisation Authorizations Internal Numbers nal Number Displayed Description System Phonebook Busy Lamp Field Internal Numbers RTT SI Apply Back Fig 15 Numbering gt User Settings gt Users gt Numbers The menu Numbering gt User Settings gt Users gt Numbers includes the following fields Fields in the Numbers Internal numbers menu Field Description Internal Numbers Enter the internal numbers for the user and the descripti
47. for individual performance features Thus you ll be able to con tinue using these performance features with your accustomed codes 9 3 1 Alternative Access Codes In the Alternative Access Codes menu you configure the system s dial For certain performance features the access numbers can be individually set in the sys tem configuration Here the preset system access number is completed by a call number from the internal system dial plan For performance features Open Inquiry and Trunk Groups several access codes can be assigned Operation of performance features with a modified code occurs as described for the corresponding performance feature You can either use the modified code internal number or the code described in the user s guide except exchange code 9 System Management Funkwerk Aphona Communications GmbH Alternative Access Codes Basic Settings Line Access Digit Pick up Group Pick up Extension Assign project codes Speed Dial Trunk Group Access Code Trunk Group Selection Add i a Waiting Queue Access Code System Parking Open Enquiry Add OK _ Cancel Fig 13 System Management gt Access Codes gt Alternative Access Codes The System Management gt Access Codes gt Alternative Access Codes menu in cludes the following fields Fields in the Basic Settings menu Field Description Line Access Digit Select the exchange code Possible values None o0 g Pick up Group Enter
48. hear internal or configured music on hold announcement Possible values e MoH Wave 1 to 8 e MoH internal 1 default value e MOH internal 2 O ORE Max waiting time inthe Define maximum time a caller can remain on hold After expira queue tion of this time the caller shall be transferred to the defined re direct destination Leave Unlimited for an unlimited queue corresponds to value 0 Fields in the Further Settings menu Field Description Announcement Select whether the incoming call shall be redirected to an an nouncement Possible values 129 11 Call Routing Funkwerk Aphona Communications GmbH Field Description e off Default value The incoming call is not redirected to an announcement e MoH Wave 1 to 8 Target Number Select the internal number to which the incoming call shall be redirected Possible values e No Number Disconnect The call is terminated the connection ended e lt number gt l a destination number is entered the call is for warded Transfer with The caller hears the defined announcement or music while her call is being transferred Possible values e Dial Tone default value e MoH Wave 1 to 8 e MOH internal 1 MOH internal 2 e lt Wave file gt You have set up a general information call number which customers with various prob lems or requests ring up Naturally no single employee or team can provide information in every subject areas So the cal
49. included in the time calcu lation 91 Description 10 2 1 2 Variant 1 4 In the Numbering gt Groups amp Teams gt Teams gt Variant 1 4 menu you configure the four call options of a team You can create up to four different call options for each team For this assign either an internal or external number to the call option and define how an incoming call should be signalled within the team Internal numbers of a team Under Internal Assignment select the internal subscribers who are to belong to this team If you wish to temporarily exclude one of the team subscribers from call signalling e g a team subscriber is on holiday you can Log out the subscriber Team calls are not signalled to logged out subscribers Every team subscriber can also control login and logout himself via a system code For internal team calls a team number and team name can be assigned to the team in the configuration If a team number is dialled the caller sees the team name until a team subscriber accepts the call The name of the team subscriber is then displayed A call to a team can be simultaneous linear rotating setting up or simultaneous on no response With linear and rotating team calls there is the option for all team subscribers to be simul taneously called after a defined period 1 99 Funkwerk Aphona Communications GmbH iFlash 3 Flash 6 test 14 10 Numbering Teams General Variant1 Variant2 Variant3 Varian
50. ll find information on module re placement in the installation instructions The connections are arranged as follows iFlash 3 iFlash 6 Fig 5 Basic module connections 1 Serial 1 Serial interface RS232 2 Audio in out Jack for external and internal audio signals 3 Serial 2 Serial interface RS232 4 LED status LED display rack mounted system 5 USB ISDN connector 6 Maintenance Key for module replacement during operation Hot Plug Only intended for the rack mounted system 7 System GND Functional earth connection for safe operation wall mounted terminal system 8 SD card Card for data storage 9 Reset Reset button 10 Contacts Connecting terminals plug in connector 11 Contacts Currently without function 12 Option Currently without function 13 ETH1 10 100 1000 Base T Ethernet interface 14 ETH2 10 100 1000 Base T Ethernet interface 15 ETH3 10 100 1000 Base T Ethernet interface 16 ETH4 10 100 1000 Base T Ethernet interface 17 ETH5 10 100 1000 Base T Ethernet interface 18 Option Currently without function 75 WEEE information The waste container symbol with the X through it on the device indicates that the device must be disposed of separately from normal domestic waste at an appropriate waste disposal facility at the end of its useful service life Das auf dem Ger t befindliche Symbol mit dem durchgekreuzten Miillcontainer bedeutet dass das Ger t am E
51. not a letter special charac ter or number e The password should be at least 8 characters long e Change your password regularly e g every 90 days 4 2 2 Network settings via assistants Select the basic configuration in the menu Assistants gt First steps gt Basic Setup For the LAN IP configuration the Address Mode is set by default to Static as your system is delivered ex works with a fixed IP As Default Gateway IP Address enter the IP address of your upstream router Enter the same IP address of the upstream router under DNS Server 1 Check your entries under e Routing gt Routes gt IP Routes to see whether your IP address appears under Stand ard Route e Local Services gt DNS gt Global Settings whether DNS Server Configuration is set to Static and the DNS Server displays your entered IP address 4 2 3 Telephony The aphona iFlash is a system to which you can connect IP system telephones and IP telephones Below is described how to connect and log in an IP system telephone to your system Class of Service After configuring your SIP provider and your subscriber number you select the authorisa tions associated to this entry 1 For this select the Numbering gt User Settings gt Class of Services menu In the authorisation class table open Default CoS by clicking g 2 Under Trunk Line Selection with Line Access Number go to Add then select your SIP provider Confirm your choice with Apply
52. over a bundle s B channel cleared for the subscriber initiating the setup This B channels remains occupied for the duration of active call forwarding LE Note If the system is connected to the external ISDN for external to external con nections the system systematically attempts to initiate call forwarding via the exchange For teams there can be manual definition of whether call for warding shall occur via the exchange or the system If the system pos sesses no ISDN connections or if Call Deflection point to multipoint con nection or Partial Rerouting point to point connection has not been ordered from the network operator call forwarding occurs solely in the sys tem 11 2 2 1 Edit New Choose the pl icon to edit existing entries Select the New button to create new entries Direct Call Call Forwarding Dial Control Priority Numbers Basic Settings Internal Number Type of Call Forwarding On no reply vi Target Number On no reply OK Cancel Fig 38 Call Routing gt Outgoing Services gt Call Forwarding gt Edit New The Call Routing gt Outgoing Services gt Call Forwarding gt Edit New menu includes the following fields Fields in the Call Forwarding Basic Settings menu Description Funkwerk Aphona Communications GmbH 11 Call Routing Field Description Type of Call Forwarding Select when incoming calls shall be forwarded to the specified internal number Possible values e Immedi
53. phone having to dial a number him herself You wish to configure a telephone for which a call to a specific number is set up even without entry of the number e g emergency telephone You are not at home However there is someone at home who needs to be able to reach you quickly and easily by tele phone if required e g children or grandparents If you have set up the Direct Call func tion for one or more telephones the receiver of the corresponding telephone only needs to be lifted After a period without further entries set in configuration the system automat ically dials the configured direct call number If you do not dial within the specified period from picking up the receiver automatic dial ling is initiated The time for direct call is set under System Mangement gt Global Settings gt Timer gt Direct Call er Note In the system up to 10 direct call destinations with names and telephone numbers can be set up by the administrator These destinations then only need to be assigned to the terminals by the user via User HTML Configura tion In the configuration system direct call or a direct call specifically con figured for the terminal can then be set by the user 11 2 1 1 Edit New Choose the 2 icon to edit existing entries Select the New button to create new entries Direct Call Call Forwarding Dial Control Priority Numbers Basic Settings Description Direct Call Number OK Cancel F
54. possible for telephone entered numbers MSN 1 MSN 9 Before entering the team number you must there fore dial the index of the telephone s number MSN entered in the corresponding team call option e System Call Announcement You can set up a connection to another telephone to which several telephones are assigned without this connection having to be actively accepted As soon as the telephone has accepted the announcement the connection is established and the announcement key LED is enabled The announcement can be ended by renewed pressing of the announcement key or by pressing the loudspeaker key The LED switches off again at conclusion of the announcement e System Call Announcement enable If the do not disturb function is enabled on your telephone no announcements can be made to your telephone You can also selectively deny or allow announcements using a function key e System Call Intercom You can set up a key is such a way that a connection to the specified telephone is established without this connection having to be actively ac cepted e System Call Intercom enable You can set up a key in such a way that the simplex operation function is allowed or denied e Boss Key Secretary Key You can set up a key as a special connection key The Boss telephone and Secretary telephone properties are saved in both telephones with these keys e Diversion Secretary You can set up a key in such a way that incoming calls to
55. setting has to be made by the administrator Accounting Log Entries Enter the maximum number of entries to be stored internally in the system for IP accounting Possible values are 0 to 1000 The default value is 20 In configuration you can define whether transfer of a call to an engaged subscriber is possible or whether the caller hears the busy tone on Off and the call is thus ended Oth erwise the caller remains on hold and hears the ringing tone or the music on hold If the target subscriber hangs up the subscriber on hold hears the ringing tone The target sub scriber is called and can take the call on hold Fields in the System System Settings menu Field Value Transfer to busy exten Define whether it shall be possible to transfer a caller to an en sion gaged subscriber Possible values e off default value transfer to an engaged subscriber is not allowed caller hears the busy tone as default e With Ringing Tone caller hears the ringing tone while being transferred e With Music On Holdcaller hears system music on hold while being transferred Rerouting to Number Define where incoming calls should be redirected e g in case of wrong dialling Possible values e None Busy Tone default value as default caller hears the busy tone and cannot be redirected to a destina 49 9 System Management Funkwerk Aphona Communications GmbH 50 Field Value tion e lt Call number gt As default t
56. shall be released Possible values e Number screening Dialling release occurs after matching the entered number with the entry in the system phone book or with the user s call number entries Mobile Number and Home Number e Number screening and PIN Dialling release occurs after matching the entered number with the entry in the sys tem phone book or with the user s call number entries Mo bile Number and Home Number AND PIN entry e PIN Dialling release occurs after PIN entry e Number screening or PIN Dialling release occurs after matching the entered number with the entry in the system phone book or with the user s call number entries Mobile Number and Home Number OR PIN entry PIN 6 Digit Numeric Only for Authorization Number screening and PIN PIN Number screening or PIN 99 10 Numbering 100 Funkwerk Aphona Communications GmbH Field Description The system checks the caller s authorisation for Call Through then activates a simulated external dialling tone for the call Au thorisation is granted if the caller has entered the correct 6 digit PIN Use settings from intern Select the internal subscriber via which Call Through is to oc al number cur One of the system s telephone numbers is defined in the configuration for Call Through An external caller using this telephone number first hears the system s attention tone Fields in the Incoming Distribution Internal Number and Rerouting Settings F
57. simply entertained with pleasant music on hold You wish to employ special music as music on hold or specific announcements for your clients You can load your self produced Wave Files to the system User specific voice and music files can be saved in the system Storage space for 2 MoH melodies is available in the system basic settings The available storage space can be ex tended with an SD card The length of the language and music files that can be saved is based upon the SD card used Voice and music data is saved in Wave format The following voice applications can be defined in the system e Announcement before query e Announcement without query Infobox e Wake up call e Music on hold You can find additional information on function configuration and operation in the descrip tion of the individual performance features Basic settings of voice applications The voice applications can be assigned to individual performance features in two different ways Every user employing a voice application with this connection always hears the corres ponding voice announcement or music from the start A newly arrived user hears the voice announcement or music from the start The number of users who can simultan eously use such a voice application is limited to 28 Please note that externally played music or voice application music are free of third party copyrights GEMA free Files in other formats must be converted into the company s
58. subscriber You hear the ringing tone Your corres o pondent is being called The person lifts the receiver If you hear the engaged tone press the R button again to return to the call Have your conversation Announce forwarding of the call De e Replace the receiver The person whose number you dialled contin ues the call 5 2 16 Connect ECT Connecting two subscribers Please note that ISDN terminals can only use the Connect performance feature via a special key or menu function The following procedure does not apply to ISDN tele phones 2 You re conducting a call with subscriber 1 another call is signalled e g by call waiting R 2 Dial the code Subscriber 2 logs in you can speak with him Sub scriber 1 is on hold You wish to connect the two subscribers Dial the code De 20 rs The two subscribers are interconnected Connection charges are born by the subscriber who has set up the respective connection 5 2 17 Broker M You are making a call and want to speak to another subscriber without the first subscriber hearing this conversation Press the R key You will hear the internal dial tone If you wish to speak with an external subscriber first dial 0 for the exchange io 2 Dial the subscriber You will hear the ringing tone Your correspond ent is being called The person lifts the receiver You have a conversation The first
59. telephones are automatically detected and listed but can also be manually configured before connecting The basic configuration is similar for all telephones There are differences in the scope of service and configuration of several performance features depending on telephone type If you can t use performance features with the selected telephones these aren t offered for configuration After reading out the data only the available performance features on the basis of the detected firmware version are offered for configuration Depending on the type you can connect the system telephone to the internal ISDN SO UPO or Ethernet system connection The system telephone offers typical system perform ance features in connection with the system For example e Dialling from the system phone book e Announcement and simplex operation with other system telephones on the system e Function keys for control of system performance features enable call options login logout in teams line keys connection keys The status of defined performance features can be indicated via LED assigned to individual function keys e Access to system menu of the system In this menu additional functions are offered by the system The internal SO UPO connections and ETH connections of the system are the system in terfaces for the system telephones Choose the icon to edit existing entries Select the New button to set up a new system telephone 10 4 1
60. the Boss telephone are automatically routed to the Secretary telephone e Call Forwarding CFNR You can set up a key for delayed call forwarding for a specific number MSN of your phone Pressing the key when the phone is not in use turns call forwarding on and off Call forwarding configuration over a programmed key is only possible for numbers 1 to 9 MSN 1 MSN 9 of the phone To use call forwarding you must at least have configured one number e Call Forwarding CFU You can configure a key for immediate call forwarding for a specific number MSN of your phone Pressing the key when the phone is not in use turns call forwarding on and off Call forwarding configuration over a programmed key is only possible for numbers 1 to 9 MSN 1 MSN 9 of the phone To use call forwarding you must at least have configured one number e Call Forwarding CFB You can configure a key for call forwarding on busy for a specific number MSN of your phone Pressing the key when the phone is not in use turns call forwarding on and off Call forwarding configuration over a programmed key is only possible for numbers 1 to 9 MSN 1 MSN 9 of the phone To use call forwarding you must at least have configured one number e Macro Function You can configure a key so that by pressing it a saved macro is ex ecuted The macro function can only be programmed at the phone e Headset Control If you ve connected and configured a headset to your telepho
61. the new code for performance feature Pick up Group Enter the new code for performance feature Pick up Pick up Extension Extension Enter the new code for performance feature Assign project Assign project codes codes Speed Dial Enter the new code for performance feature Speed Dial Trunk Group Selection Create the new codes for performance feature Trunk Group Selection For this first create a bundle selection by clicking Add select the bundle and enter the desired code for the bundle 64 iFlash 3 iFlash 6 Description Chapter 10 Numbering 10 1 User Settings In this menu you configure and administer your system s users The users are organised into authorisation classes to which the desired external lines are assigned and which may use performance features according to request The user assigned to an authorisation class receives an internal number and specific authorisations A default authorisation class Default CoS is preset ex works to which new users are automatically assigned After it s been defined in User Settings which functions and authorisations a user or sev eral users have access to authorisation of user settings is assigned to a terminal in Ter minal Assignment In this way its possible to create settings for several terminals via an authorisation class e g a user setting Boss a user setting Department Headanda user setting Clerk Now all that s left to do is assign the corresponding
62. this key is pressed For Key Type System Call Announcement Select the internal number of a user on whose telephone an announcement shall be made For Key Type System Call Intercom Select the internal number of a user with which you wish to conduct simplex operations For Key types Call Forwarding CFNR Call For warding CFU Call Forwarding CFB Select the internal number of a telephone MSN from which the indicated destination number can be forwarded For Key Type Automatic Call Pick up Select the internal number of this telephone on which incom ing calls shall be automatically accepted For Key Type Hotel Room Select the internal number of a hotel guest iFlash 3 Flash 6 219 15 User Access 220 Funkwerk Aphona Communications GmbH Field Description For Key Type Agent wrap up Time Select the internal number of a user whose post processing time shall be modified at regular intervals when this key is pressed Automatic Call Pick up For Key Type Automatic Call Pick up Select when a call shall be automatically accepted by the entered internal subscriber Possible values e Immediately The call is immediately automatically accep ted e After 5 seconds The call is automatically accepted after 5 seconds e After 10 seconds The call is automatically accepted after 10 seconds Team For Key Type Extension Key Team Select the internal number of a team to be called when th
63. under User gt Basic Settings gt External numbers these are displayed under Configured Home Number or Configured Mobile Number and can be se lected Parallel Ringing Select whether this parallel call entry is to be enabled The function is activated by selecting Enabled The function is disabled by default In this menu you configure your system s teams iFlash 3 iFlash 6 10 2 1 Teams In the Numbering gt Groups amp Teams gt Teams menu you configure your system s teams Teams are groups of people working together to realise an objective In practice this means that all people within a team can be reached under the same subscriber number for external and internal calls In the PABX each team of telephones terminals can thus be assigned a specific subscriber number to guarantee accessibility to internal and ex ternal calls Individual structures of companies can be mapped by teams Thus depart ments such as Service Sales or Development can be called from inside or outside in a selective manner via team numbers Within a team the call can for example be signalled simultaneously to all or first to one telephone then also to a second etc In one team an swering machines or voice systems can also be used Four team call options are assigned to each team Switching between call options can oc cur manually or via one of the calendars Choose the E icon to edit existing entries Select the New button to creat
64. v OK Cancel Fig 95 Voice Mail System gt Settings gt The menu Voice Mail System gt Settings gt p includes the following fields Fields in the Settings Basic Settings Field Description Status of Mail Box Own Define in which mode your mailbox shall be used when starting er the voicemail system 15 User Access 223 15 User Access Funkwerk Aphona Communications GmbH Field Description Possible values e In the Office default value Select this setting if you re in the office when the voicemail system is started e Out of Office Select this setting if you re out of the office when the voicemail system is started Check PIN Select whether your voicemail box should be protected with a PIN Mode for status In the Your voicemail box can be operated with two different settings Office during office hours Possible values e Announcement only A caller hears an announcement but cannot leave a message e Announcement and Recording A caller hears an an nouncement and can leave a message Mode for status Out of Your voicemail box can be operated with two different settings Office outside office hours Possible values e Announcement only A caller hears an announcement but cannot leave a message e Announcement and Recording A caller hears an an nouncement and can leave a message In the Voice Mail System gt Messages a list with your messages is displayed Settings Messages
65. waiting or a display notification The function is activated by selecting Enabled The function is disabled by default If Call Waiting is enabled select for which calls you wish to al low call waiting Possible values e Internal Calls e External Calls e Internal and External calls iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 15 User Access Field Description Under Repeat call waiting signal also decide whether the call waiting tone or the display notification should only be sig nalled once or repeated Do not Disturb DND Select whether you wish to use the call protection do not dis turb performance feature With this performance feature you can enable call signalling to your terminal Possible values e First Number only Call protection applies only to the first configured MSN e All Numbers Call protection applies to all configured MSN s Also select whether incoming calls shall be signalled e off Calls are signalled e On Calls are not signalled e Acknowledgement Tone only An attention tone is heard once for a call The Advanced Settings menu consists of the following fields Fields in the Advanced Settings menu Field Description Status LED Select whether and if so which events should be signalled by the system telephone status LED Possible values e off The status LED function is not used e Caller list The status LED signals calls and new mes sages e
66. with expansion cards you can set up additional connections e External telephone connection connect the external telephone interface of the device to your telephone connection e Analogue telephone analogue fax connect your analogue telephone or your analogue fax ISDN telephone Connect an ISDN telephone to the device connection or several ISDN telephones to an ISDN bus connected here e VoIP telephone connect your VoIP telephone to a linked switch e Other LANs WANs Connect any other terminals in your network to the remaining con nectors on the switch port of your device or to a linked switch using other Ethernet cables e Serial connection For alternative configuration options connect the serial interface of your PC with the serial interface of the device The device is now ready for configuration with the Funkwerk Configuration Interface Chapter Basic configuration on page 9 provides a detailed step by step guide to the ba sic functions on your device 3 2 Support Information Get information online at A1 net business Additional information and services are conveniently available from A1 net business the A1 Service Team Business at 0800 664 800 or in person in all specialist shops or from your personal support person A1 Telekom Austria AG LassallestraBe 9 1020 Wien Chapter 4 Basic configuration You configure your device using the Funkwerk Configuration Interface The way to obtain the basic
67. 1 General In the menu Numbering gt Terminal Assignment gt System Phone gt General you per form the basic settings of your system telephone General Settings Keys Device Info ISDN Upn IP M42IP Y Location Any Location Serial Number Phone Type Number User No free Extension Available Internal Numbers No free Extension Available Y No free Extension Available Y Advanced Settings Codec Settings Codec Profile System Default Y Emergency Phone C Apply C Back Fig 27 Numbering gt Terminal Assignment gt System Phone gt General Phone Type Various types of telephones can be configured 10 Numbering 104 Funkwerk Aphona Communications GmbH If the system telephones are first configured in the system with type and serial number the system detects the system telephone after hook up to the connection Then the con figuration created for this system telephone is transmitted by the system to the system telephone If the system telephone is removed the system detects this and identifies the entry into the system with a red arrow If another system telephone of the same type is sub sequently connected the system detects this and assigns the detected system telephone the corresponding configuration The system telephone thus receives the same configura tion as its predecessor despite a different serial number Only the first MSN m
68. 1 and Routing Stage 2 is available dialling occurs via the provider entered as default for the user Numbering gt Class of Services gt Edit Add gt Basic Settings gt Trunk iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 11 Call Routing iFlash 3 Flash 6 Field Description Line Selection with Line Access Number In the menu Call Routing gt Automatic Route Selection gt Interfaces Provider enter the routes or providers and their network access prefix Choose the E icon to edit existing entries Select the New button to create new entries General Interfaces Provider Zones amp Routing Basic Settings Description Routing Mode Standard Call prefix oK Cancel Fig 42 Call Routing gt Automatic Route Selection gt Interfaces Provider gt Edit New The Call Routing gt Automatic Route Selection gt Interfaces Provider gt Edit New menu includes following fields Fields in the Interfaces Provider Basic Settings menu Field Description Description Enter a description for the entry Routing Mode Select how dialling shall be externally routed Possible values e Default default The default procedure provides that when dialling externally the prefix entered under Provider selection is placed first e Route External dialling is set up via the bundle selected in Route Call prefix Enter the number to be placed as a prefix when making an ex ternal call e g to
69. 12 404004 98 10 3 1 Incoming Distribution a oa a a a a 98 10 3 2 Misdial Routing 2 a a o o 101 10 4 Terminal Assignment a aoa a 102 10 4 1 System Phone ee L 102 10 4 2 VOIP a seas ci a a ee gee ee GR ee amp ee a 119 10 4 3 10 4 4 10 4 5 Chapter 11 11 1 11 1 1 11 2 11 2 1 11 2 2 11 2 3 11 2 4 11 3 11 3 1 11 3 2 11 3 3 Chapter 12 12 1 12 1 1 12 1 2 12 2 12 2 1 12 3 12 3 1 12 3 2 12 3 3 12 4 12 4 1 12 4 2 ISDN naar e ts E raros tS ee ds E 122 AMAalOQue ou ec OR a a aa 124 OVEWIOW sa A 127 Call Routing o e e 128 Incoming Services 0 128 Rerouting Functions oa a a 0 128 Outgoing Services 2 2 a e 131 Direct Call p ocu a a A RA 132 Call Forwarding o e eo eo o 133 Dial CONtOl s s e Soia Qo we a a a 135 Priority Numbers 2 a eo 136 Automatic Route Selection ao aoa oa o a 137 General 137 Interfaces Provider 2 o o 139 Zones amp Routing a a a o 140 AppliCati0NS o ee 142 Calendar osos Re Aoa Soso i f 142 Calendar oaa a 142 Public Holiday ao a a a a 146 Voice Applications aoao aoa a a a a a 147 Wave Files aoaaa a 148 System Phoneb
70. 5 Call Signalisation Timer 175 Call Status 225 Call Switching 131 Call Through 72 80 151 Call Waiting 80 107 125 194 210 Call prefix 139 Called Number 154 202 Calls Today 166 Charge Rate Factor 52 Charge Rate Factor Currency 163 Charges 193 Charging Information S0 Upn Exten sion 52 Check PIN 181 222 223 Cleaning State 159 Code numbers for Intercom call accept ance 173 Codec Profile 106 121 Communication Costs 160 Configuration Encryption 188 Confirm Admin Password 53 Connection Time Today 166 Consider public holidays 145 Contact 47 Conversation Display 109 211 Conversion Factor 163 Costs 154 202 Country Profile 50 CPU Usage 45 Currency 52 Current Class of Service 193 200 Current Class of Service 208 Current File Name in Flash 188 Current Local Time 56 D Date 154 155 160 197 202 203 Date DD MM 146 Date Time 225 Default Signalling during Calls 109 Default Wake up Announcement 163 Delete call data records 157 Description 67 73 90 104 118 120 123 124 127 129 133 137 139 140 143 146 148 151 161 167 174 183 197 200 208 221 Destination File Name 188 Destination immediately 205 Destination on busy 205 Destination on no Reply 205 Dial Control 76 Dialling Authorization 200 208 Direct Call 58 194 Direct Call Number 133 Directory Softkey 109 Display Language 50 Do not Disturo 125 194 Do not Disturb DND 210
71. Define whether the connection data of this authorisation class shall be saved The function is activated by selecting Enabled The function is disabled by default Transmit charge inform ation Select whether the transferred charge information shall be transmitted to terminals of this authorisation class The function is activated by selecting Al lowed The function is disabled by default In the menu Numbering gt User Settings gt Parallel Ringing you configure whether there should be signalling to another external number in the presence of incoming calls to an internal number iFlash 3 Flash 6 87 10 Numbering 88 Funkwerk Aphona Communications GmbH Choose the H icon to edit existing entries Choose the New button to create other entries Users Class of Services Parallel Ringing Basic Settings Internal Number External Number New Number Parallel Ringing DEnabled OK Cancel Fig 21 Numbering gt User Settings gt Parallel Ringing gt Edit New The Numbering gt User Settings gt Parallel Ringing gt Edit New menu includes the following fields Fields in the Parallel Ringing Basic Settings menu Field Description Internal Number Select the internal number for which the parallel call perform ance feature is to be set up External Number Under New Number enter the external telephone number to which a call should be signalled in parallel If a mobile and Home Number are created
72. Enabled Description CA Internal Number PS Language Deutsch Mail Settings SMTP Server AAA EAS SMTP Server Port 25 Return Address E A SMTP User Name SMTP Password _ OK Cancel Fig 73 Applications gt Voice Mail System gt General The menu Applications gt Voice Mail System gt General includes the following fields Fields in the General Basic Settings menu Field Description Voice Mail System Select whether to activate your voicemail system The function is activated with Enabled The function is disabled by default Description Only enabled for Voice Mail System Enter a description for your voicemail system This description will be displayed in the calling phone when the voicemail sys tem is called Internal Number Only enabled for Voice Mail System Enter the internal number under which to access your voice mail system iFlash 3 Flash 6 183 12 Applications Funkwerk Aphona Communications GmbH Field Description Language Select the language for the entire voicemail system Possible values German default value e English Departing from the language set here a language can be indi vidually specified for each voicemail box in the Applications gt Voice Mail System gt Voice Mail Boxes gt New Edit menu Fields in the General Mail Settings menu Field Description SMTP Server Enter the address IP address or valid DNS name of the e mail server to be used fo
73. Enter additional user information Fields in the Basic settings External numbers menu Field Description Mobile Number Enter a number under which the user can be reached via mo bile phone Also select whether this number is to be shown in the system telephone display so that it can be dialled on the system telephone from the system phone book Access from iFlash 3 Flash 6 67 10 Numbering 68 Funkwerk Aphona Communications GmbH Field Description system phone option Home Number Enter a number under which the user can be reached via home phone Also select whether this number is to be shown in the system telephone display so that it can be dialled on the sys tem telephone from the system phone book Access from system phone option E mail Address Enter the e mail address for the user No function has yet been assigned to this entry Fields in the Basic Settings Class of Service menu Field Description Standard E T Select the authorisation classes CoS Class of Service Defini tion of the authorisation class and creation of new authorisation classes occurs under Numbering gt Users gt Class of Ser vice Only selection occurs in this setting Possible values e Not allowed No CoS e Default Cos default value e lt Class of Service gt Optional Select an optional authorisation class This CoS is required for the calendar settings Definition of the authorisation class and creation of new authorisation
74. IP ISDN Analogue Overview Phone Type M42IP General Settings Keys Device Info System Phone Description Phone Type M421P Serial Number Software Version Release Date and Time Last Device Configuration Thursday 1970 Jan 01 00 00 00 Fig 31 Numbering gt Terminal Assignment gt System Phone gt Device Info Meaning of the list entries Description Meaning Description Displays the entered description of the telephone iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 10 Numbering iFlash 3 Flash 6 Description Meaning Phone Type Displays the type of telephone Serial Number Displays the serial number of the telephone Software Version Displays the current version of the telephone software Release Date and Time Displays the date and time of the telephone software version Last Device Configura Displays the date and time of the last telephone configuration tion Answering Machine Displays whether an answering machine module is inserted in the telephone Yes or not No Meaning of the key extension Description Meaning Module x Type Serial Displays the type and serial number of the connected key ex Number tension Module x Software Ver Displays the current software version of the connected key ex sion tension In the menu Numbering gt Terminal Assignment gt VolP you configure the connected VolP terminals For example you perform assignment of a configured internal nu
75. Logic 188 Show Connected Number COLP 76 Show incoming Number CLIP 126 Show Outgoing Number CLIP 76 Signalling 95 176 195 Silent after hands free connection 211 Simultaneous on no response 91 175 Size of Queue 129 SMTP Password 184 SMTP Server 184 SMTP Server Port 184 SMTP User Name 184 Software Version 118 221 Source File Name 188 Source Location 188 Speed Dial 64 Speed Dial Number 151 Standard 68 State 194 197 Statua 170 Status 97 159 166 193 Status LED 109 211 Status of Mail Box Owner 181 222 223 Subsystem 197 Switch call signalling 90 Switch call signalling 167 195 Switch option 174 Switch redirect 100 Switch signalling variants manually 80 Switching Points 144 145 Symbols 16 System Admin Password 53 System Date 45 System Logic 188 System Name 47 System Parked Enquiry 59 System Parking Open Enquiry 64 System Phonebook Authorization 86 T Take Waiting Calls with 129 TAPI 86 Target Number 129 Target Number Immediate 115 218 Target Number On Busy 115 218 Target Number On no reply 115 218 Target Number On Busy 134 Target Number Immediately 134 Target Number On no reply 134 Team 115 218 Team Signalling 52 Team Speed Timer 91 168 175 Terminal 193 Terminal Type 123 125 Third Time Server 57 Time 154 155 160 197 202 203 Time Update Interval 57 Time Update Policy 57 Time Zone 56 Transfer on no Answer 58 Transfer to busy extension 49 59
76. Messages only The status LED only signals new mes sages MWI Conversation Display Select which information shall be indicated in the system tele phone display during a call iFlash 3 iFlash 6 211 15 User Access Funkwerk Aphona Communications GmbH Field Description Possible values e Number and Charge or Duration Number and Charge e Number and Curation Number and Time e Number only e Date and Time only Default Signalling during Calls Select whether DTMF signals or keypad functions shall be transmitted into the system in call status You can use special functions during a call by entering character and numerical se quences These entries must be made as keypad or MFV se quences depending on the function to be used You can define whether MFV or keypad functions are possible in the basic set ting during a call Possible values DTMF default value Keypad Automatic Call Pick up Select the period after which calls to this system telephone should be automatically accepted without you having to pick up the receiver or press the loudspeaker key Please note that to be able to use this func tion at least one telephone key must be as signed to automatic call acceptance Possible values e Immediately e After 5 seconds e After 10 seconds Mute after hands free Calling You can dial the number of a subscriber without picking up the receiver e g hands free Here you have the choice of whe
77. Transfer with 129 Transmit charge information 86 Transmit Charges Pulses 126 Transport Protocol 121 Trunk 98 101 Trunk Group Access 115 218 Trunk Group Selection 64 Trunk Line 115 218 Trunk Line Selection with Line Access Number 73 Tx Bytes 197 Tx Errors 197 Tx Packets 197 Type 197 205 Type of Call Forwarding 134 Type of Rerouting 129 U Unchanged for 197 Uptime 45 URL 188 Use settings from 144 145 Use settings from internal number 99 User 154 155 171 178 182 202 203 222 225 Users assigned Users logged on 195 V Voice Mail Language 179 Voice Mail System 183 Volume 148 WwW Waiting Calls 165 Wake up 160 Wake up Announcement 160 Wake up Announcement selectable 163 Wating Queue 115 218 Web Access Password 154 162 Web Access Password 156 172 Web Access Username 154 156 162 172 Wrap up 166 Wrap up 171 Wrap up Timer 91 Z Zones 140
78. a e a e 5 2 11 Send fax from a combined device Pick up receiver You wish to send a fax with the Fax Group 3 service indication 2 5 Dial code for telefax group 3 Dial external number The external fax machine is called e j ae 5 2 12 Direct Call Telephoning with direct call switched on Pick up receiver Begin to dial within the configured time Please wait The target subscriber is called after the preconfigured time um 5 2 13 Hold for enquiry During a call you can call another subscriber at any time 2 You re conducting a call and wish to call an additional subscriber Press the R key You hear the internal dialling tone o p If you wish to speak with an external subscriber first dial 0 If after dialling 0 you hear the busy tone either your telephone is not au thorised to make the call or the exchange line is busy Dial the subscriber You hear the ringing tone Your correspondent is being called The person lifts the receiver Have a conversation To end the callback press the disconnect key of your telephone Or when using analogue telephones RIO Press ROto disconnect the outgoing connection The active connec tion remains active RI 1 Press R1 to disconnect the active connection and return to the call in progress Continue your conversation Initiate open inquiry
79. a short call Depending on the ter minal a symbol a text generated in the telephone as well as the caller s telephone number can be displayed If MWI information is deleted there is no signalling e Callback to the voice mail system or reception telephone is possible the MMI informa tion is deleted in the process System Phones e Switching on the MWI is possible at all times also during the call The caller s number is entered in the caller list Depending on the type of system telephone e g external voicemail Netbox Heute the name and number of the caller are entered In addition the Caller list LED flashes e Callback to the voice mail system or reception telephone is possible the MMI informa tion is deleted in the process Room telephone e If a message from a voicemail system is present a special dialling tone is heard after the receiver is picked up Reception telephone e MWI information can be switched on and off from a reception telephone to a room tele phone via a telephone procedure If MWI information is switched to a room telephone the reception telephone number is entered into the caller list and the special dialling tone is enabled Disabling the MWI announcement e Manual disabling via reception telephone procedure e Call from reception telephone to room telephone The MWI information is automatically deleted in call status e Callback from room telephone to reception telephone deletes the MWI info
80. aded on the device s flash memory under the name boot You must restart the device to enable it e Import Language You can import other language ver sions of the Funkwerk Configuration Interfaces into your device You can download the files to your PC from the download area at www funkwerk ec com and from there im port them to your device This file contains the folder struc ture and the announcement texts of the voicemail system It is automatically unpacked and the texts are loaded onto the SD card e Import voice mail wave files Only displayed if an SD card is inserted In Filename select the vms_wavfiles zip file you wish to import You can down load the current file to your PC from the download area at www funkwerk ec com and from there import it to your device This file contains the folder structure and the an nouncement texts of the voicemail system It is automatically unpacked and the texts are loaded onto the SD card e Update System Software You can start an update of the system software the ADSL logic and the BOOTmonitor e Export Configuration The configuration file Current Filename in Flash is transferred to your local host If you click on the Go button a dialog box is shown in which you can select the storage location on your PC and enter the de sired file name The exported file contains all configuration data including all preshared keys and passwords e Export Configuration with State Information
81. al number gt Select one of the existing numbers of the configured users The Advanced Settings menu consists of the following fields Fields in the Advanced settings Further settings menu Field Description Multiple SIP Connec tions Sub Exchange Select whether multilinks shall be allowed from this terminals Operation as subsystem only in case of connection of a sub system to a system Here with a disabled performance feature only a connection via the subscriber SIP registration is pos sible If a second call comes in it is accepted and the existing call is held With an enabled performance feature several SIP connections are possible over the same login If the perform ance feature is enabled for as system without subsystem two simultaneous calls on the phone are not connected to each other after the receiver is replaced but released for example Here the performance feature should not be set The function is activated by selecting Enabled The function is disabled by default Fields in the Advanced Settings Codec Settings menu Field Description Codec Profile Select the codec profile to be used if the connection is over a VoIP line Configure codec profiles in the VoIP gt Settings gt Codec profiles menu IP Address Mode Select whether your device should perform a login Dynamic or no login shall be required Static Possible values e Dynamic default value Your device must log in e Static
82. al the number of a subscriber without picking up the receiver e g hands free Here you have the choice of wheth er the built in microphone shall be switched on immediately or only after pressing of the corresponding softkey If the micro phone is turned off during dialling the corresponding softkey must be pressed even if the connection is already active The function is activated by selecting Enabled The function is disabled by default Receiving UUS Select whether performance feature UUS User to User Sig nalling can be used for this telephone With this performance feature you can receive short text messages from other tele phones In this way you can send written information within the system e g Meeting at 9 30 AMOrWill be on holi day on Monday Possible values e Off UUS are blocked The USS performance feature is not used e Internal only Text messages can only be received in ternally e External only Text messages can only be received ex ternally 110 iFlash 3 iFlash 6 Description 10 4 1 3 Keys M47 Plus In the menu Numbering gt Terminal Assignment gt System Phone gt Keys configura tion of your system telephone s keys is displayed Your telephone features several function keys to which you can assign various functions on two levels The functions that can be programmed on the keys vary from telephone to telephone Every function key with automatic LED functions e g connectio
83. all Through Eatowed NE Advanced Settings Receive System Intercom Call Danowed Receive Announcement Calls D Allowed Receive MWI Information C Allowed Net Direct Keypad F E allowed o C Apply _ Back Fig 19 Numbering gt User Settings gt Class of Services gt Features Call pickup A call is signalled to a co worker who is presently absent from his work station You now have two options to respond to the caller You could walk over to your colleague s tele phone or transfer your colleague s call to your phone A call signaled at another telephone can be picked up via a code number Call pickup up is only possible within the group to which a subscriber was assigned at configuration You configure bundles in the Numbering gt Groups amp Teams gt Teams menu Call pickup is not possible for open inquiry System Phones can pick up calls via programmed function keys You can set up line keys connection keys and team keys on system telephones e Line key an ISDN connection or a VoIP provider is set up under a line key The LED assigned to the line key indicates the connection status The LED lights up if both B channels of a connection are in use or when the maximum number of simultaneous connections over a VolP provider is reached If an external call is signalled on another internal telephone you can pick it up by pressing this line key e Connection key a system user is set up under a connecti
84. allel Ringing 88 194 Password 71 188 Password for HTML Configuration Ac cess 208 Password for IP Phone Registration 71 208 Permit Call Forwarding 90 Personal Access 71 Phone Number 151 153 Phone Type 104 118 127 221 Physical Interface Interface Specifics Link 46 Pick up Extension 64 Pick up Group 64 80 200 208 PIN 6 Digit Numeric 99 PIN1 54 PIN2 54 Port Number 121 Priority Number 137 Privacy Number Truncation 156 Project Code 154 155 202 203 R Receive Announcement Calls 85 Receive MWI Information 85 Receive System Intercom Call 85 Receive UUS 211 Receiving UUS 109 Recent System Logs 46 Release Date and Time 118 Release Date and Time 221 Remote Access e g Follow Me Room Monitoring 54 Repeat after 163 Rerouting Function 169 Rerouting of Incoming Distribution 52 Rerouting on no response 96 169 195 Rerouting to Number 49 101 Return Address 184 Room Description 159 Room Monitoring 194 Route 139 Route and Charge Assignment 93 Routing Mode 139 Routing Stage 138 Routing Stage 1 141 Routing Stage 2 141 Rx Bytes 197 Rx Errors 197 Rx Packets 197 S Save call data records 86 Save incoming calls 156 Save outgoing calls 156 Saved Calls 222 Second Time Server 57 Secretary telephone number 115 218 Select File 148 151 188 Select lines 171 Separator 151 Serial Number 45 104 118 221 Set Date 56 Set Time 56 Settings 111 214 SHDSL
85. also se lectively use a bundle Here an external connection with the corresponding code number is initiated for selective use of the bundle and not by dialling the exchange code To be able to perform a selective bundle assignment the au thorisation class must possess the appropriate authorisation The authorisation can also include bundles that the authorisa tion class can otherwise not assign If a telephone does not possess the authorisation for selective bundle assignment or if the selected bundle is in use the busy tone is heard after dial ling the code If Automatic outside line is set up for an au thorisation class users of this authorisation class must press the star key before selective bundle assignment then initiate external dialling with the code for bundle assignment Pick up Group Displays the number of the group in which calls may be picked up iFlash 3 iFlash 6 201 15 User Access 202 Funkwerk Aphona Communications GmbH The Call Data Records menu displays your user s incoming and outgoing connections re corded to date Outgoing Incoming Automatic Refresh Interval 60 Seconds Apply View 20 per page Date Time Duration Page 1 Fitter in None equal f Go User Int No Called Number Project Code Interface Costs Fig 84 Call Data Records gt Outgoing The Call Data Records gt Outgoing menu includes the following fields Fields in the Outgoing menu Field Description Date
86. an integral part of the system and can accept up to 28 simultan eous Calls Fields in the Announcemeni Auto Attendant Settings menu Field Description Call Switching Select how incoming calls are to be transferred Possible values e Announcement without DISA default value The con figured announcement is played back There follows either transfer to the configured internal number or the connection is interrupted and the caller hears the busy tone e DISA dial internal numbers The caller is prompted to enter an internal number and is then transferred there DISA dial code numbers The caller is prompted to enter a code number from 0 to 9 The codes are assigned to the desired internal numbers The caller is then transferred to the configured internal number Number of playbacks Select how many times the announcement shall be continu ously repeated At conclusion the caller hears the busy tone Auto Attendant with DISA Only for Call Switching DISA dial code numbers For ever desired DISA code number select the desired internal number to which the caller shall be transferred In the Call Routing gt Outgoing Services menu you can configure the performance fea tures Direct Call Call Forwarding Dial Control and Priority Numbers iFlash 3 iFlash 6 131 11 2 1 Direct Call In the menu Call Routing gt Outgoing Services gt Direct Call you configure numbers dialled directly without the subscriber on the
87. an proceed All external numbers that begin with 012345 can be dialled If two identical numbers Same number sequence and same num ber of digits e g 01234 and 01234 are entered in the list of cleared numbers as well as the list of blocked numbers dialling of the number is prevented iFlash 3 Flash 6 135 LE Note Subscribers who enjoy full or partial dialling access no outside line access are authorised for dialling of cleared numbers via the list of cleared num bers Please ensure that the area code is entered in the configuration otherwise the block can be circumvented in the local network by prefixing the area code 11 2 3 1 Edit New Choose the 3 icon to edit existing entries Select the New button to create new entries Direct Call Call Forwarding Dial Control Priority Numbers Basic Settings Inhibited number OK Cancel Fig 39 Call Routing gt Outgoing Services gt Dial Control gt Edit New The Call Routing gt Outgoing Services gt Dial Control gt Edit New menu includes the following fields Fields in the Dial Control Basic settings menu Description 11 2 4 Priority Numbers In the Call Routing gt Outgoing Services gt Priority Numbers you configure numbers with specific special functions e g emergency functions In your system configuration you can enter numbers that must be accessible in an emer gency If you now dial one of these priority numbers it is detected by the system
88. ash memory the Save Configuration button via the navigation area of the Funkwerk Configuration Interfaces This configuration is then saved in the flash in a file with the name boot When you start your device the boot configuration file is used by default The files in the flash memory can be copied moved erased and newly created It is also possible to transfer configuration files between your device and a host via HTTP Options Currently Installed Software Boss V 7 9 Rev 1 from 10 07 27 19 08 19 System Logic 0 1 Software and Configuration Options Action Go Fig 77 Maintenance gt Software amp Configuration gt Options The Maintenance gt Software amp Configuration gt Options menu consists of the follow ing fields Fields in the menu Options Currently Installed Software Field Description BOSS Shows the current software version loaded on your device Shows the current system logic loaded on your device System Logic Fields in the Options Software and Configuration Options menu Field Description Action Select the action you wish to execute After each task a window is displayed showing the other steps that are required iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 13 Maintenance Field Description Possible values e No action default value e Import configuration select a configuration file you wish to import in File Name Note by clicking Go the file is first lo
89. ata bits 8 e Parity None RTS CTS unused e Xon Xoff unused These data are permanently set and cannot be altered The mini call centre is an integrated call centre solution for up to 16 agents It provides the ideal solution for small groups with high dynamic telecommunication volumes e g insides sales support order acceptance processing customer service Here a specific solution with its own administrator has been integrated The mini call centre is characterised by e Flexible allocation of agents and lines e Dynamic adaptation according to call volume e Call allocation with off time for the agent e Statistical data for agents and lines iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 12 Applications You define mini call centre functions in the Applications gt Mini Call Center gt Status menu In the Lines area you can view the current status of lines and logged in agents along with associated statistics Status Lines Agents General Automatic Refresh Interval 300 Seconds Apply View 20 per page Fitter in None y equal Go Lines Agents Line Agents assigned Agents logged on Agents in Wrap up Active Calls Waiting Calls Answered of Calls Today Lost Calls Today Page 1 Fig 60 Applications gt Mini Call Center gt Status gt Lines The Applications gt Mini Call Center gt Status gt Lines menu includes the following fields Fields in the Lines menu Field Description
90. ately e On busy e On no reply default value e On busy On no reply Enter the number to which incoming calls shall be forwarded Target Number On no on no reply reply Enter the number to which incoming calls shall be forwarded Target Number On on busy busy Enter the number to which incoming calls shall be forwarded Target Num immediately ber Immediately In the menu Call Routing gt Outgoing Services gt Dial Control you block or release specific numbers Partial Numbers You wish to prevent dialling of specific numbers in the system e g the numbers of ex pensive value added services Enter these numbers or Partial Numbers into the dial ranges list of blocked numbers All subscribers subject to dial ranges cannot dial these numbers However if you should need specific numbers from a blocked sector you can clear these via the dial ranges list of cleared numbers You can block specific numbers or prefixes with the blocked numbers list You can clear the blocked numbers or prefixes with the cleared numbers list If a number entered as a cleared number is longer than one entered as a blocked number this number can be di alled When you dial a number dialling after the blocked digit is terminated and you hear the busy tone You can assign each user individually to the dial ranges in the user set tings Example Blocked number 01 all external numbers that begin with 01 are blocked Cleared number 012345 dialling c
91. ations GmbH Field Description Active Function Select whether to enable the call forwarding CF function for your telephone The function is activated with Enabled The function is disabled by default Type Select when incoming calls shall be forwarded to the specified internal number Possible values e Immediately LOROS e On no reply default value e On busy No reply Enter the number to which incoming calls shall be forwarded Destination on no Reply after time Enter the number to which incoming calls shall be forwarded Destination on busy on busy Enter the number to which incoming calls shall be forwarded Destination immediately immediately In the menu Settings gt Feature Settings gt Parallel Ringing you configure whether there should be parallel signalling to another number in the presence of incoming calls to your internal number Feature Settings General Settings user 678 Direct Call Call Forwarding Parallel Ringing Active Function Enabled External Number Individual Number Apply Back Fig 88 Settings gt Feature Settings gt Parallel Ringing The Settings gt Feature Settings gt Parallel Ringing menu includes the following fields 206 iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 15 User Access Fields in the Parallel Ringing menu Field Description Active Function Select whether to enable the parallel call function for your tele phone The function i
92. atus Pp Back Fig 64 Applications gt Mini Call Center gt Lines gt Log on Log off The Applications gt Mini Call Center gt Lines gt Log on Log off menu includes the following fields Fields in the Lines Log on Log off menu Description 12 6 3 Agents In the Applications gt Mini Call Center gt Agents menu lines are assigned to the agents An agent can operate one or more mini call centre lines 12 6 3 1 Edit New Choose the FA icon to edit existing entries Select the New button to create new entries Status Lines Agents General Basic Settings User Internal Number No free Extension Available OK Cancel Fig 65 Applications gt Mini Call Center gt Agents gt Edit New Funkwerk Aphona Communications GmbH 12 Applications The Applications gt Mini Call Center gt Agents gt Edit New menu includes the follow ing fields Fields in the Agents Basic Settings menu Field Description User Select the configured user who shall serve as a call centre agent Configure the required users in the Numbering gt User Settings gt Users menu Internal Number Select the user s internal number to be used for the call centre Fields in the Agents Assigned Lines menu Field Description Select lines Select the lines for which the agent shall be responsible Under Assign select whether the entry should be enabled Fields in the Agents Wrap up Settings menu Field Descript
93. bering Terminal Assignment ISDN Edit New 123 Fig 34 Numbering Terminal Assignment Analogue Edit New 124 Fig 35 Numbering Terminal Assignment Overview 0 127 Fig 36 Call Routing Incoming Services Rerouting Functions Edit New 128 Fig 37 Call Routing Outgoing Services Direct Call Edit New 132 Fig 38 Call Routing Outgoing Services Call Forwarding Edit New 134 Fig 39 Call Routing Outgoing Services Dial Control Edi New 136 Fig 40 Call Routing Outgoing Services Priority Numbers Edit New 137 Fig 41 Call Routing Automatic Route Selection General 2 138 Fig 42 Call Routing Automatic Route Selection Interfaces Provider Edit New 139 Fig 43 Call Routing Automatic Route Selection Zones amp Routing Numbers 140 Fig 44 Call Routing Automatic Route Selection Zones 8 Routing Mo Su 141 Fig 45 Applications Calendar Calendar General 143 Fig 46 Applications Calendar Calendar Mo SU 144 Fig 47 Applications Calendar Calendar Exception 145 Fig 48 Applications Calendar Public Holiday Edi New 2 146 Fig 49 Applications Voice Applications Wave Files Edit 148 Fig 50 Applications System Phonebook Entries Edit New 150 Fig 51 Applications System Phonebook Import Export 151 Fig 52 Applications Internal Phonebook Import E
94. by entering the IP address to be tested in Send Ping Request to Address and clicking on the Go button 13 1 2 DNS Test Ping Test DNS Test Traceroute Test DNS Test DNS Address Output il L Fig 75 Maintenance gt Diagnostics gt DNS Test The DNS test is used to check whether the domain name of a particular host is correctly resolved The Output field shows the DNS test messages The DNS test is started by en tering the domain name to be tested in DNS Address and clicking on the Go button 13 1 3 Traceroute Test Traceroute Test Traceroute Address Output Fig 76 Maintenance gt Diagnostics gt Traceroute Test You use the traceroute test to display the route to a particular address IP address or do main name if this can be reached The Output field shows the traceroute test messages The traceroute test is started by entering the address to be tested in Traceroute Address and clicking on the Go button 13 2 Software 8 Configuration 13 2 1 Options You can use this menu to manage the software version of your device your configuration files and the language of the Funkwerk Configuration Interface along with voicemail system announcements Your device contains the version of the system software available at the time of produc tion More recent versions may have since been released You may therefore need to
95. call is held zu 2 Select code R2 to return to the first call the second call stays on hold By activating the R2 code you can toggle between both callers or RIO You can terminate the call being held Dial RO or R 1 You can terminate the current call Dial R1 5 2 18 Three party conference You are calling a subscriber and want to include another subscriber in this call a Press the R key You will hear the internal dial tone If you wish to speak with an external subscriber first dial 0 for the exchange a Dial the subscriber You will hear the ringing tone Your correspond ent is being called The person lifts the receiver You want to include the subscriber in the first call 3 Dial R3 k a e You hold the conference call You wish to disconnect the first subscriber brought into in the confer ence The subscriber is then held in inquiry 2 Dial R2 R 2 You re speaking to the second subscriber again The first subscriber o is on hold The conference ends when your replace the receiver A subscriber included in the confer ence can hang up at any time in this case the initiating subscriber continues the call with the remaining subscriber 5 2 19 Call Forwarding CF Activating call forwarding Ppickup the receiver You hear the internal dial tone Press the key 411 Dial 11 f
96. carry out a software update Every new system software includes new features better performance and any necessary bugfixes from the previous version You can find the current system software at www funkwerk ec com The current documentation is also available here A Important If you want to update your software make sure you consider the corres ponding release notes These describe the changes implemented in the new system software The result of an interrupted update e g power failure during the update could be that your gateway no longer boots Do not turn your device off dur ing the update An update of BOOTmonitor and or Logic is recommended in a few cases In this case the release notes refer expressly to this fact Only update BOOT monitor or Logic if Funkwerk Aphona Communications GmbH explicitly re commends this Flash Your device saves its configuration in configuration files in the flash EEPROM Electrically Erasable Programmable Read Only Memory The data even remains stored in the flash when your device is switched off 13 Maintenance 188 Funkwerk Aphona Communications GmbH The current configuration and all changes you set on your device during operation are stored in the working memory RAM The contents of the RAM are lost if the device is switched off If you modify your configuration and wish to keep these changes for the next time you start your device you must save the modified configuration in the fl
97. ce Mail Boxes menu a list of the indi vidual voicemail boxes for specific subscribers is displayed insofar as voicemail boxes have been configured Voice Mail Boxes Status General View 20 per page Fitter in None equal y Go Internal Number User Language Notification Active Variant License Allocation 1234 gast Default Disabled In the Office O Menable ma el Page 1 ltems 1 1 Total Used Licences 11120 Apply New Fig 70 Applications gt Voice Mail System gt Voice Mail Boxes Values in the System Messages list Field Description Internal Number Displays the number of the individual subscriber for which the voicemail box is configured User Displays the name of the individual subscriber for which the voicemail box is configured Language Displays the language of the announcement text on the voice mail box Default means that the centrally set language defined for the entire voicemail system in the Applications gt Voice Mail System gt General menu is used Notification Indicates whether the subscriber is informed of missed calls iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 12 Applications iFlash 3 Flash 6 Field Description Active Variant Indicates the current state of the voicemail box In the Of ficeorOut of office Licence Allocation Indicates whether a licence is currently assigned to a voicemail box The maximum number of 120 voice mail boxes is con trolled by a
98. ce before connecting to power supply circuit The aphona iFlash needs to be connected to the protective earth be fore start up The protective earth needs to be connected with a cable of at least 2 5 mm2 to the potential equalization rail e Note Only use approved accessories Condensation may form on or within the device during transitions from cold to warm temperatures Please only remove the system from the packing ma terials once the authorised operating ambient temperature has been reached Do not assemble the system in damp rooms or in areas subject to a risk of explosion Only fit the connection cables to the appropriate connectors ISDN i POTS DSL modem SIP provider M47 IP M42 IP PC with SIP soft client Fig 2 Connection options Set up and connect in the following sequence 1 Installation for operation the wall system must be mounted to a wall please attent ively read the Installation instructions included in the scope of supply 2 LAN for the standard configuration of your device via Ethernet connect the PC s Ethernet connection to the system s LAN connection via a Cat 6 or Cat 5 cable 3 Mains connection Warning Installation of the electrical connection shockproof socket for the sys tem and any additional devices must be performed by an authorised electrician to avoid damage to persons and property Depending on requirements and system upgrading
99. chnical prerequisites for installation and operation of your device General Product Features aphona iFlash 3 aphona iFlash 6 Product name Equipment dimen sions without cable B x H x D Weight LEDs Power consumption of the device Voltage supply Operating conditions Storage temperature Operating temperat ure Relative atmospheric humidity Available interfaces Serial interface V 24 Ethernet 4 port switch aphona iFlash3 wall mounted system 500 mm x 370 mm x 75 mm approx 2 590 kg incl mains unit without packing and cable 4 1x Power 1x Status 1x SD Card 1x Info Resting state no module in stalled ca 12 watt Activity for 3 modules FXS16 50 load ca 24 active calls ca 50 W 1 Power supply 230 V dry rooms no condensation dust free 20 C to 70 C 5 C to 40 C max 85 FXS SO internal external UPO internal rel 2 FXO PRI Permanently installed supports Baud rates 1200 to 115200 Baud 4x GB Ethernet interface con figurable as LAN WAN ac aphona iFlash6 rack mounted system 440 mm x 88 mm x 293 mm approx 5 2 kg incl mains unit without packing and cable 6 1x Power 1x Status 1x SD Card 1x Info tbw Resting state no module in stalled ca 12 watt Activity for 6 modules FXS16 50 load ca 48 active calls ca 80 W 2 Power supplies 230 V dry rooms no condensation dust free 20 C t
100. ck whether you do ac tually have new messages With the MWI performance feature your system receives the information about new messages from the corresponding service provider Now you merely need query your mailbox or e mail POB if new messages really are present You can also send a MWI from a voicebox connected to the system or from a system tele phone set up as a reception telephone Display or signalling of this information can occur at terminals analogue terminal ISDN terminal and system telephone supporting these performance features MMW information from outside is conveyed transparently by the system When an MMI is present the Funk werk CA 50 telephone displays an envelope symbol and a text generated in the tele phone along with the caller s phone number Analogue terminals e Switching on the MMI can only occur with receiver replaced If there s a message from a voicemail system there s a short call Depending on the ter minal a symbol a text generated in the telephone as well as the caller s telephone number can be displayed If MWI information is deleted there is no signalling e For the terminal CLIP must be set up and enabled in the configuration e Callback to the voice mail system or reception telephone is possible the MMI informa tion is deleted in the process ISDN terminals e Switching on the MWI is possible at all times also during the call e If there s a message from a voicemail system there s
101. configuration is explained below step by step A detailed on line help system gives you extra support The Companion DVD also supplied includes all the tools that you need for the configura tion and management of your device 4 1 Preparations 4 1 1 System Software Your device contains the version of the system software available at the time of produc tion More recent versions may have since been released You can easily perform an up date with the Funkwerk Configuration Interface using the Maintenance gt Software amp Configuration menu For a description of the procedure see Software Update on page 14 4 1 2 System requirements For configuration of the device your PC must meet the following system requirements e Microsoft Windows operating system Windows 2000 or higher e Internet Explorer 6 or higher Mozilla Firefox Version 1 2 or higher e Installed network card Ethernet e Installed TCP IP log e High colour display more than 256 colours for correct representation of the graphics 4 1 3 Gathering data You can gather the main data for configuration with the Funkwerk Configuration Inter face quickly Before you start the configuration you should gather the data for the following purposes e Basic configuration The following table shows examples of possible values for the necessary access data You can enter your personal data in the Your values column so that you can refer to these values later when needed
102. d System Phones Device Info 221 Fig 94 Voice Mail System Settings 2 a a o el 222 Fig 95 Voice Mail System Settings o en 223 Fig 96 Voice Mail System Messages 224 Index 4 ist Number 162 2 2nd Number 162 lt lt Internal Number gt 200 A Action 151 188 197 Active Calls 165 Active Function 204 205 207 Active redirect option 100 Active Sessions SIF RTP etc 45 Active Variant 178 Active Variant 167 Active Variant Day 90 195 Additional Info 160 ADSL Logic 188 Agent 166 Agents assigned 165 Agents in Wrap up 165 Agents logged on 165 Allow manual trunk group selection 73 208 Allow manual trunk group selection 200 Announcement 129 194 Answered of Calls Today 165 Answering Machine 118 221 Application 143 ARS 138 Assign project codes 64 Assigned Users 196 Assignment 93 98 176 Authorization 99 Auto Attendant with DISA 131 Automatic call acceptance 211 Automatic Call Pick up 194 195 Automatic Call Pick up 109 Automatic Call Pick up with 95 168 Automatic Outside Line 73 Automatic Route Selection ARS 76 Bell code number 174 Bell name 174 BOSS 188 Boss telephone number 115 218 BOSS Version 45 Busy on busy 95 195 Busy starting with 96 Busy when 169 Cc Calendar for status Out of Office 179 Call Forwarding 194 195 Call forwarding CFNR 58 Call Forwarding to External Numbers 90 Callfrom 22
103. d by selecting Enabled The function is disabled by default In the menu Numbering gt Terminal Assignment gt System Phone gt Settings you can enable the specific performance features and functions for this system telephone Phone Type M42IP System Phone VoIP ISDN Analogue Overview General Settings Keys Device Info Basic Settings Headset Support Call Waiting Status LED Conversation Display Default Signalling during Calls Automatic Call Pick up Mute after hands free Calling Receiving UUS _ Enabled Enabled m Repeat Call Waiting Signal Advanced Settings Caller List v Number and Charge or Duration ptMF O Keypad Otmmediately After 5 seconds After 10 seconds DEnabled Internal and External Apply Back Fig 28 Numbering gt Terminal Assignment gt System Phone gt Settings The menu Numbering gt Terminal Assignment gt System Phone gt Settings includes the following fields Fields in the Settings Basic Settings menu iFlash 3 Flash 6 10 Numbering 107 10 Numbering Funkwerk Aphona Communications GmbH Field Description Headset Support Select whether the telephone shall support a headset Call Waiting Select whether another call shall be supported for this tele phone through call waiting or a display notification The function is activated by selecting Enabled The function is disabled by default If Call Waiting is enabled select
104. d for this and the caller uses this number for the Call Through functions the caller s authorisation to use the function is checked against the phonebook record The function is activated by selecting Enabled The function is disabled by default In the Applications gt System Phonebook gt Import Export menu you can import and export phone book data You can import data exported from Microsoft Outlook for ex ample The phone book data stored in your device is exported to a text file Entries Import Export General Basic Settings Action oK Cancel Fig 51 Applications gt System Phonebook gt Import Export The menu Applications gt System Phonebook gt Import Export includes the follow ing fields Fields in the Import Export Basic Settings menu iFlash 3 Flash 6 151 12 Applications Funkwerk Aphona Communications GmbH Field Description Action Select the desired action Possible values e Export default value You can export the names stored in Applications gt System Phonebook gt Entries into a text file containing Phone Number Speeddial Number Call Through e Import You can import a file in an appropriate file format If you choose the option Default File Format the file to be im ported must consist of individual lines in the format Name Phone Number Speeddial Number Call Through Example Name Phone Number Speeddial Number Call Through Hans 123456 001 0 Klaus 234567
105. date 2 a a a 14 Chapter 5 Operation via the telephone 16 5 1 Symbols o o isso ae a Ei Re we amp A 16 5 2 Teleph niNg caos ca Ge oe a aRt aS ee ok LEO Aa 16 5 2 1 Making external calls n o a a a en 17 5 2 2 Making internal calls 0 a a a a 18 5 2 3 Speed dial number from the phone book 19 5 2 4 Target bundle assignment n n a 2 19 5 2 5 Receiving CallSie s s aos a e e Mr see ay a a ye ad 19 5 2 6 Gall PICKUP lt 2 6 6 ba eee ek Re a a eo Te 19 5 2 7 Automatic callback on busy or on NO reply 2 20 5 2 8 Suspend display of own number a aooaa a a 21 5 2 9 Announcement 2 2 200000200200 032 21 5 2 10 Assign project number client number 22 5 2 11 Send fax from a combined device 0 23 5 2 12 Direct Gall cuco cc e A A 23 5 2 13 Hold for enquiry 2 2 ee 23 5 2 14 Call Waiting aa 2 e sir ee he her ee a a 24 5 2 15 Forwarding calls with or without notification 25 5 2 16 Connect ECT ice ida ee a a a a e a a 26 5 2 17 BIOKBE eetan s a sos a Re a Re ee ww 27 5 2 18 Three party conference 2 2 o o 28 5 2 19 Call Forwarding CF 2 2 o 28 5 2 20 Call assignments 2 2 e 29 5 2 21 EA A acts ee Bd KE Abe ah ey 30 5 2 22 FollOw Me ioe on 6 be we ww ee we wow Powe eo ae we 8 31 5 2 23 Call Through s
106. diate reboot of your device Once your system has restarted you must call the Funkwerk Configuration Interface again and log in Pay attention to the LEDs on your device For information on the meaning of the LEDs see the Technical Data chapter of the manual iFlash 3 iFlash 6 191 Fig 78 Maintenance gt Reboot gt System Reboot If you want to restart your device click on the OK button The device will reboot Chapter 14 Monitoring This menu contains information that enables you to locate problems in your network and to monitor activities e g at your system s interfaces users teams internal protocols and Ethernet connections 14 1 Status Information This menu displays current settings for terminals and team subscribers This data is con tinuously read out 14 1 1 Users In the Monitoring gt Status Information gt Users menu the current settings for a user s internal number MSN are displayed By pressing the O button you display detailed statistics on the respective user Users Teams Extension Status Number 11 Name Current Class of Service Default CoS Terminal Charges 0 00 System Settings Parallel Ringing Not configured Call Forwarding Off Direct Call Not activated Room Monitoring Off Fig 79 Monitoring gt Status Information gt User Values in the Users Extension status list Description 14 Monitoring 194 Funkwerk Aphona Communications GmbH Field Descrip
107. e lt interface designation gt Serial Number Displays the serial number of the device If the interface is con figured the system automatically reads out the serial number This field cannot be subsequently edited Fields in the System Phone Number Settings Field Description Internal Numbers Select the internal number for this terminal You can assign in ternal numbers for 10 MSN s By default up to 3 MSN s can be assigned for system telephones Up to 3 MSN s are available for terminals of the M42XX aphona series Up to 10 MSN s are available for terminals of the M47XX aphona series Please note that for proper operation of the telephone at least the first MSN must be entered identically in the system Possible values e No free line available All configured internal num iFlash 3 Flash 6 105 10 Numbering 106 Funkwerk Aphona Communications GmbH Field Description bers are already in use First configure another user with ad ditional numbers No number selected No internal number shall be as signed to this MSN e lt Internal number gt Select one of the existing numbers of the configured users The M47 Plus key extension available for aphona M47XX series telephones features 20 keys with LED s usable as function keys on two levels The LED s are assigned to the first key level Two other LED s are available to display additional information You can con nect up to 3 key extensions in sequence cascad
108. e to your needs In the Voice Mail System gt Settings menu you ll see the current configuration of your individual voicemail box as well as the number of messages present You can modify several frequently used voicemail box parameters here The Voice Mail gt Messages menu displays a detailled overview of all ingoing calls 15 1 Status The User access gt Status menu displays the most important settings performed for you by the system administrator 15 User Access 200 Funkwerk Aphona Communications GmbH Status User Data Name First Name Default User Description Internal Numbers amp Communication Cost 11 b ro 0 00 Further Settings Current Class of Service Default CoS Dialling Authorization Unlimited Allow manual trunk group selection Pick up Group 0 Fig 83 User Access gt Status The User Access gt Status menu includes the following fields Values in the User Data list Field Description Name First Name Displays the configured surname and name if applicable of your user Description Displays the configured additional description for your user Values in the list Internal Numbers amp Communication Cost Field Description lt Internal Number gt Displays the connection charges for the internal numbers as signed to your user Values in the Further Settings list Field Description Current Class of Service Displays the name of the authorisation class to which your user is assign
109. e users These functions can only be used after entering a 6 digit PIN2 Various settings are protected by the system PIN1 In the basic setting PIN1 is set to 0000 After accessing the configuration you can set the performance features using the keys described The following performance features are set up via PIN1 e Change PIN1 or PIN2 e Delete individual or all performance features e Reset system to basic setting Reset The following performance features are protected by PIN2 e Remote access for external follow me room monitoring Fields in the Passwords Configuration via Phone 4 Digit Numeric PIN menu Field Value PIN1 Enter PIN1 With the 4 digit PIN1 PIN number you protect your system settings through configuration via telephone Fields in the Passwords Remote Access to Phone 6 Digit Numeric PIN menu Field Value Remote Access e g Select whether a remote access shall be permitted on your Follow Me Room Monit system oring The function is activated with Enabled The function is disabled by default PIN2 Only if Remote Access is enabled Enter PIN2 iFlash 3 iFlash 6 9 2 3 Date and Time You need the system time for tasks such as correct time stamps for system messages or accounting System Passwords Date and Time Timer System Licences Basic Settings Time Zone Current Local Time Tuesday 2004 Jan 27 22 58 49 Manual Time Settings D Month Year Set Date Y Hour Minute Set T
110. e Exception area select whether holidays shall be taken into account and if so how Calendar Public Holiday XXX General Mon Tue Wed Thu Fri Sat Sun Exception Settings Public Holiday Consider public holidays Y Enabled Use settings frorn Individual v Time Action Add Switching Points Apply Back Fig 47 Applications gt Calendar gt Calendar gt Exception The Applications gt Calendar gt Calendar gt Exception menu includes the following fields Fields in the Settings holidaysmenu Field Description Consider public holidays Select whether appointments entered in the Applications gt Calendar gt Public Holiday menu shall also be considered in this calendar The function is activated by selecting Enabled The function is disabled by default Use settings from Only if Consider public holidays is enabled Select from which weekday the settings for holidays should be imported Configure weekdays in the Applications gt Calen dar gt Calendar gt Mo Su menu If you require specific settings for holidays select the option Individual Switching Points Only for Use settings from Individual Enter the desired switching times 145 12 Applications Funkwerk Aphona Communications GmbH Field Description For this under Time select the desired switching points to which switching shall occur from any divergent active switching option in the desired switching options selected under Actio
111. e a new team 10 2 1 1 General In the menu Numbering gt Groups amp Teams gt Teams gt General basic team condi tions are configured Among these are the team name and the internal team number Teams New Group General Variant1 Variant2 Variant3 Variant4 Log on Log off Basic Settings Description Internal Number A Further Settings Switch call signalling No calendar only manually Active Variant Day Signalling Variant 1 Permit Call Forwarding DEnabled Call Forwarding to External Numbers O Through Exchange Office Through PABX Advanced Settings Timer Team Speed Timer fis Seconds Simultaneous on no response bo Seconds Wrap up Timer D Seconds Apply Back Fig 22 Numbering gt Groups amp Teams gt Teams gt General For internal team calls a team number and team name can be assigned to the team in configuration If a team number is selected the caller sees the team name until a team subscriber accepts the call The name of the team subscriber is then displayed The menu Numbering gt Groups amp Teams gt Teams gt General includes the following fields Fields in the General Basic Settings menu Description Fields in the General Further Settings menu Description Funkwerk Aphona Communications GmbH 10 Numbering iFlash 3 Flash 6 Field Description New Edit gt Variant 1 4 menu Possible values e No calendar only manual ly Manual switch is en
112. e external telephone number to which pressing the door bell shall be signalled You can call the internal number with a broadcast call Possible values e Simultaneous by default All assigned terminals are called simultaneously If a telephone is busy call waiting can be used e Linear All assigned terminals are called in the sequence of their entry in configuration If a terminal is engaged the next free terminal is called The call is signalled ca 15 seconds per subscriber The period can be set between 1 and 99 iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 12 Applications Field Description seconds per bell in the configuration If subscribers are on the phone or logged out there is not forwarding time for these e Rotating This call is a special case of the linear call After all terminals are called call signalling begins again with the first entered terminal The call is signalled until the caller re places the receiver or the call is ended by the intercom ad apter after ca 2 minutes e Adding The terminals are called in the sequence of their entry in the configuration subscriber list Every terminal that has already been called is called again until all entered ter minals are called In the configuration you can define when each next terminal is called e Linear Simultaneous on No Reply You ve set the intercom call to linear After the defined time has run out you can also set in the config
113. e following fields Values in the Advanced Settings list Description 14 2 Internal Log 14 2 1 System Messages In the Monitoring gt Internal Log gt System Messages menu a list of all internally stored system messages is shown Above the table you will find the configured Maximum Number of Syslog Entries and the configured Maximum Message Level of Syslog Entries These values can be changed in the System Management gt Global Settings gt System menu System Messages Automatic Refresh Interval 300 Seconds C Apply Maximum Number of Syslog Entries 50 Maximum Message Level of Syslog Entries Information View 20 per page Fitter in None equal v Go No Date Time Level Subsystem Message 1 2004 01 28 22 30 14 Information HTTP Timeout sid 1065854109 2 2004 01 28 21 59 13 Alert Configuration NCI Alert Jnci appfloopobj cpp 628 ERROR LoopObj LoopObj name wlanifTable 3 2004 01 28 21 05 26 Debug HTTP httpd 1 7 pem unable to read key file 4 2004 01 28 21 05 26 Error PPP pppd open tux No such file or directory 2004 01 28 21 05 26 Information Configuration system iflash 3 started at Wed Jan 28 21 05 26 2004 6 2004 01 28 21 05 26 Information MPS amd INF audio opened Yrd 0 O FEC ANM 051 AUDIO WAV fd 4 7 2004 01 28 21 05 26 Information MPS amd INF audio closing fd 4 8 2004 01 28 21 05 26 Information MPS amd INF audio opened rd 0 O FEC ANM 052 AUDIO WAY fd 4 9 2004 01 28 21 05 26 Informati
114. e subscriber in the team This call continues to be signalled to the other team subscribers Call forwarding to an internal or external subscriber is performed in the system Call forwarding to an internal number is performed in the system If an internal call to an external number is to be forwarded forwarding also occurs in the system Here the con nection is on the bundle cleared for the subscriber doing the setup If call forwarding oc curs via an ISDN connection one B channels remains in use in case of forwarding from external to external it s both B channels Two possibilities exist for call forwarding of an external call to an external number e Call forwarding in the exchange call forwarding is performed in the exchange if only one subscriber is entered in the call allocation for an external call For call forwarding in the exchange the performance features Call Deflection point to multipoint connection or Partial Rerouting point to point connection must be enabled with the network oper ator for the relevant ISDN connections e Call forwarding in the system call forwarding is performed in the system if the required performance features for call forwarding at the exchange are not available for the relev ant ISDN connections If several telephones e g a team some of which have set up call forwarding receive an external call the corresponding call forwarding is performed in the system Here the external connection is set up
115. e team code number or function key is no longer taken into ac count for the even distribution After a system power failure the existing Even Distribu tion calculation is deleted and the process begins again If all team subscribers are in Wrap up Timer external calls are routed to the preset redirect destination internal calls hear the busy tone If the same time since the last call is calculated for several team subscribers the sequence of entries in Internal Assignment applies Fields in the Variant x Options menu Field Description Signalling You can call team subscribers with a broadcast call Possible values e Simultaneous default value e Linear e Rotating Adding e Linear simultaneous on no response e Rotating simultaneous on no response e Even Busy on busy Select whether the performance feature Busy on Busy shall be enabled for this call option If a team subscriber is currently engaged you can decide whether additional calls for this team should be signalled If Busy on Busy is set for a team other callers are signalled as Engaged The function is activated by selecting Enabled 95 10 Numbering Funkwerk Aphona Communications GmbH Field Description The function is disabled by default Automatic Call Pick up wiih Select whether an incoming call should be automatically ac cepted and the caller hear the desired music on hold or an nouncement Signalling of the call to the team proceed
116. e up call can be set up for room telephones by the guest or the recep tion A system telephone serving as reception telephone is required to use this performance feature You can define up to any two system telephones as reception telephone A flex ible 1 4 digit call assignment can allocate call numbers that are identical to the room number 12 5 1 Room Status The menu Applications gt Hotel Functions gt Room Status displays current room al location and status 12 5 1 1 Edit Choose the a icon to edit existing entries Funkwerk Aphona Communications GmbH 12 Applications iFlash 3 Flash 6 Room Status Hotel Rooms General Basic Settings Room Description gast1 Internal Number Room Information Cleaning State Not cleaned O Cleaned Cleaned and checked Status Check In Check Out Guest Information Guest Name Additional Info Further Settings Wake up Oonce Odaily oft Time foo foo Wake up Announcement Messages existing CeExisting Communication Costs 0 00 OK Cancel Fig 57 Applications gt Hotel Functions gt Room Status gt Edit The Applications gt Hotel Functions gt Room Status gt Edit menu includes the follow ing fields Fields in the Room Status Basic Settings menu Field Description Room Description Displays the hotel room description Internal Number Displays the configured hotel room internal number and the guest name Fields in the Room information menu F
117. ecccces OK Cancel Fig 53 Applications gt System Phonebook gt General The menu Applications gt System Phonebook gt General includes the following fields Fields in the General Basic Settings menu Description 12 4 Call Data Records In the Applications gt Call Data Records menu you configure the recording of incoming and outgoing calls The capture of call data records provides an overview of the telephone usage in your company All external calls can be saved in the device in the form of call data records These data records contain important information about the individual calls You must enable recording of connection data in the Numbering gt User Settings gt Class of Services gt Applications menu The function is not activated in the ex works state 12 4 1 Outgoing The Applications gt Call Data Records gt Outgoing menu includes information allowing monitoring of outgoing activities Outgoing Incoming General Automatic Refresh Interval 300 Seconds Apply View 20 per page Fitter in None y equal v Go Date Time Duration User Int No Called Number Project Code Interface Costs Page 1 Fig 54 Applications gt Call Data Records gt Outgoing The menu Applications gt Call Data Records gt Outgoing includes the following fields Fields in the Outgoing menu Funkwerk Aphona Communications GmbH 12 Applications Field Description Displays the connection date
118. ecial menu System Menu with sys tem specific functions for system telephones Notifications in the system menu can occur in various languages These lan guage notifications are independent of settings in the individual system telephones Possible values e Deutsch default value e English International Prefix Enter the country code Country Code You need this entry if for example you wish to automatically generate an international number under SIP Provider You dial the national prefix in the customary way e g 5151 909999 the system then automatically dials 495151 909999 If you do not enter the country code this can result in wrong dialling the system then dials 5151 909999 Without entry of Generate international number and International Prefix Country Code the complete number including country code must al ways be dialled with the SIP providers Please note not all SIP providers support this setting Enter the national prefix or the area code for the city in which your system is installed This area code is crucial for a point to point connection as otherwise automatic callback to an ex ternal number for example is not possible National Prefix City Code iFlash 3 Flash 6 51 9 System Management Funkwerk Aphona Communications GmbH 52 The Advanced Settings menu consists of the following fields Fields in the System Billing Settings menu Field Value Charge Rate Factor Enter the factor for
119. ectly 5 2 25 Hotel functions The aphona iFlash features extensive hotel functions Operation of these functions pro ceeds from reception telephones via the aphona iFlash system menu Set hotel room status It is possible to record the current room status by dialling a code from the room telephone This recording can only be analysed and displayed in connection with a hotel software ap plication Set hotel room status Pick up receiver 5 14 Activate the code o HH 1 A 2 Dial the code 0 room not clean 1 room clean or 2 room clean and checked room Positive acknowledge tone Replace receiver E 5 2 26 Modified access numbers For the following performance features the codes can be individually set in the PBX con figuration Here the preset PBX code is completed by a number from the internal exten sion numbers of the PBX You can enter the modified codes in the table For the performance features bundle as signment open inquiry and the operation of a door opener several codes may be as signed Performance feature Default status of the code Modified code Exchange code EC 0 or 2 x Call pickups from group 0 Call pickups from a specific sub O0 Bl scriber Speed dial from the phone book x Assignment of project numbers 2 3 B Bundle assignment 2 0 2 Open inquiry 2 1
120. ed Dialling Authorization Displays the dial permission for your telephones This derives from the setting for the corresponding user class Possible values e Unlimited The telephones have unlimited dialling author isations and can initiate all connections iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 15 User Access Field Description e Domestic The telephones can initiate all calls except inter national calls If a number starts with the code for internation al dialling the number cannot be dialled e Incoming The telephones can receive incoming external calls but cannot initiate any external calls Internal calls are possible e Region The telephones cannot make any national or inter national calls For this dial permission 10 exception numbers allowing national or international dialling can be configured An exception number can consist of complete call numbers or sections thereof e g the first numerals e Local The telephones can make local calls National and international calls are not possible e Internal The telephones do not have authorisation for in coming or outgoing external calls Only internal telephone calls are possible Allow manual trunk Indicates whether your user is assigned to an authorisation group selection class for which manual bundle assignment is allowed If so au thorised bundles or external connections are displayed Besides general exchange access a telephone can
121. eiver E 0 Pick up call from answering machine LJ Select internal subscriber Ey Press key 2 You can take the call on your telephone 5 2 7 Automatic callback on busy or on no reply This function can only be used on telephones that allow suffix dialling An automatic call back from an inquiry connection is not possible Set up callback 2 Internal or external subscriber is busy or does not reply 2 2 Dial the code oe Positive acknowledge tone A Replace receiver Your telephone is called when the called subscriber replaces the receiver If you lift your telephone s receiver the subscriber for whom you requested a callback is called If the subscriber takes the call you can speak to him or her Delete automatic callbacks With this procedure telephones delete internal and external callbacks on busy and no reply With this procedure ISDN telephones delete internal callbacks on no reply 4 Pick up receiver 2 2 Delete callback Positive acknowledge tone Replace receiver De 3 8 E 5 2 8 Suspend display of own number With the following procedure terminals suppress display of their own subscriber number For ISDN terminals please consult the associated user s guide Pick up receiver 2 4 Dial the code al k BD Dial number 5 2 9 Announcement Please refer to the user s guide for your telephones to determine whether t
122. elect an another configured redirect option for immediate re direct if the enabled option option 2 and option 3 cannot be ac cessed In the menu Numbering gt Call Distribution gt Misdial Routing for every external con nection you define the subscriber or the team to which the call shall go in case of wrong dialling Choose the pl icon to edit existing entries Incoming Distribution Misdial Routing View 20 per page l Fitter in None v equal v Go Trunk Description Rerouting to Number Page 1 Fig 26 Numbering gt Call Distribution gt Misdial Routing gt Edit The Numbering gt Call Distribution gt Misdial Routing gt Edit menu includes the fol lowing fields Fields in the Misdial Routing Basic Settings menu Field Description Trunk Displays the external connection for which redirect for wrong dialling is configured Rerouting to Number For each external connection select how an incoming call with a wrong or incomplete number dialin shall be redirected Possible values 101 Description 10 4 Terminal Assignment In this menu you perform assignment of configured internal numbers to the terminals and set additional functions according to terminal type 10 4 1 System Phone In the menu Numbering gt Terminal Assignment gt System Phone you assign the con figured internal numbers to the connected system telephones and can configure system telephone functions Connected system
123. endars Choose the Fay icon to edit existing entries Select the New button to create new entries 12 1 1 1 General In the General area you define the name of the calendar to be created Funkwerk Aphona Communications GmbH NewCalendar General Basic Settings Description Application 12 Applications Calendar Public Holiday gt Team Signalling v Apply Back Fig 45 Applications gt Calendar gt Calendar gt General The Applications gt Calendar gt Calendar gt General menu includes the following fields Fields in the Calendar Basic Settings menu Field Description Description Application Enter a description for the calendar Select the application for which the calendar shall be used Please note that this field cannot be edited with pre existing entries If another application is to be configured you must cre ate another entry and delete the existing one Possible values e Team Signalling default value Here several calendars can be set up e Doorline Signalling default value Here several cal endars can be set up e Night Mode Here only one calendar can be set up e Class of Service Here only one calendar can be set up e Rerouting for internal external Number Here several calendars can be set up e Voice Mail System Here several calendars can be set up In the Mo Suarea you set up the switching days and times for this calendar iFlash 3 Flas
124. entered in the Call Routing gt Out going Services gt Dial Control menu shall be allowed or denied also for this authorisation class The function is activated by selecting Enabled The function is disabled by default Automatic Route Selec tion ARS Select whether the routing rules entered in the Call Routing gt Automatic Route Selection menu shall also be applied to this authorisation class The function is activated by selecting Enabled The function is disabled by default Show Outgoing Number CLIP Select whether the caller number shall be displayed to the called party The function is activated by selecting Enabled The function is enabled by default Show Connected Num ber COLP Select whether the called party number shall be displayed to the caller If for example the called party has set up call forwarding to a third subscriber the caller can display the number of the call forwarding destination using this performance feature The function is activated by selecting Enabled The function is enabled by default iFlash 3 iFlash 6 10 1 2 2 Features In the menu Numbering gt User Settings gt Class of Services gt Features additional features can be set up Users Class of Services Parallel Ringing test TEF k Basic Settings Features Applications Feature Authorization i Pick up Group lo Call Waiting Dantowed Switch signalling variants manually C Allowed C
125. equests from a client are not answered In the Timer menu you can configure the times after which specific system features are to be switched on by default System Passwords Date andTime Timer System Licences Basic Settings Call Forwarding CFNR fis a Seconds Direct Call BE i Seconds Transfer on no Answer 03 Seconds External Door Connections 180 Seconds Advanced Settings Explicit Call Transfer 30 Seconds Transfer to busy extension 30 Seconds Systern Parked Enquiry 30 Seconds OK Cancel Fig 11 System Management gt Global Settings gt Timer The System Management gt Global Settings gt Timer menu includes the following fields Fields in the Timer Basic Settings menu 58 iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 9 System Management Field Description Call Forwarding CFNR Enter the time after which Call Forwarding CFNR occurs Possible values are 1 to 99 The default value is 15 Direct Call Enter the time from when the receiver is picked up at which the configured number is dialled You wish to configure a telephone for which a call to a specific number is set up even without entry of the number e g emer gency telephone You are not at home However there is someone at home who needs to be able to reach you quickly and easily by telephone if required e g children or grandpar ents If you have set up the Direct Call function for one or more telephones the receiver of the co
126. ew Choose the o icon to edit existing entries Select the New button to add redirect options Basic Settings Description Eo a Type of Rerouting Immediately O On Busy Further Settings ss Announcement ow g Target Number No Number Disconnect Transfer with Da Tone _ Announcement Auto Attendant Settings Call Switching Announcement without DISA Number of playbacks Endless Y Con Camel Ex Fig 36 Call Routing gt Incoming Services gt Rerouting Functions gt Edit New The Call Routing gt Incoming Services gt Rerouting Functions gt Edit New menu in cludes the following fields Funkwerk Aphona Communications GmbH 11 Call Routing iFlash 3 Flash 6 Fields in the Rerouting Functions Basic Settings menu Field Description Description Enter a description for the redirect function Type of Rerouting Select the desired exchange function Possible values e Immediate default value e On Busy Fields in the On Busy Settings menu Field Description Size of Queue Only for Type of Rerouting On Busy In this field you can configure the maximum number of sub scribers on hold The queue may include up to 10 subscribers Additional callers get a busy tone Possible values are 0 no queue to 10 The default value is 0 Take Waiting Calls with Define what callers on hold shall
127. eys line keys can only be programmed once per system telephone and key extensions iFlash 3 iFlash 6 213 Assigned System Phones Phone Type M42IP 1st Number 11 Settings Keys Device Info Key Label Description Key Type Settings First Level Keys Key 1 Dial Key Standard im al Key 2 Dial Key Standard a el Key 3 Dial Key Standard al Key 4 Dial Key Standard im al Key 5 Dial Key Standard al Second Level Keys Key 1a Dial Key Standard E el Key 2a Dial Key Standard im al Key 3a Dial Key Standard im al Key 4a Dial Key Standard m el Key 5a Dial Key Standard m al Back Fig 91 System Phones gt Assigned System Phones gt Keys Values in the Keys list Description Edit Choose the icon to edit existing entries In the pop up menu you configure the func tions of your system telephone keys Assigned System Phones Phone Type M42IP 1st Number 11 Settings Keys Device Info Key Label Description Key Type Settings A Q__x_ _OPE _ oe o zo Pro z AA LL LAA First Level K EXPO Dial Key Standard Dial Key Standard Phone Type M42IP 1st Number 11 m el me Key name t a e y i m e Key Type Dial Key Standard MA i im Number ae 4 C Apply i Close J i x p m A m e Back Fig 92 System Phones gt Assigned System Phones gt Keys gt Edit ou can use the following functions with syste
128. f a calendar is used it must be configured in the Applications gt Calendarmenu with the setting Application Voice Mail System Possible values e No calendar only manually default value The sub scriber can manually switch the voicemail box on and off e lt Calendar gt Using the selected calendar the voicemail box can be switched on or off at the times defined there Fields in the Voice Mail Boxes User Settings menu Field Description Status of Mail Box Own Define in which mode the mailbox shall be used when starting er the voicemail system Possible values e In the Office default value Select this setting if the subscriber is in the office when the voicemail system is star ted e Out of Office Select this setting if the subscriber is out of office when the voicemail system is started Check PIN Select whether the currently configured voicemail box should be protected with a PIN The function is activated with Enabled The function is enabled by default Mode for status In the The voicemail box can be operated with two different settings Office during office hours Possible values e Announcement and Recording Default value A caller hears an announcement and can leave a message 181 12 Applications 182 Funkwerk Aphona Communications GmbH Field Description e Announcement only A caller hears an announcement but cannot leave a message The voicemail box can be operated with
129. f the aphona M47XX series Select whether calls shall be made with the softkey entries from the system phone book PBX System or from the tele phone phone book Local Access Conversation Display Select which information shall be indicated in the system tele phone display during a call Possible values e Number and Charge or Duration e Number and Charge e Number and Duration e Number and Time Number only e Date and Time only Default Signalling during Calls Select whether DTMF signals or keypad functions shall be transmitted into the system in call status You can use special functions during a call by entering character and numerical se quences These entries must be made as keypad or MFV se quences depending on the function to be used You can define whether MFV or keypad functions are possible in the basic set ting during a call Possible values iFlash 3 Flash 6 109 10 Numbering Funkwerk Aphona Communications GmbH Field Description DTMF default value e Keypad Automatic Call Pick up Select the period after which calls to this system telephone should be automatically accepted without you having to pick up the receiver or press the loudspeaker key Please note that to be able to use this func tion at least one telephone key must be as signed to automatic call acceptance Possible values e Immediately e After 5 seconds e After 10 seconds Mute after hands free Calling You can di
130. for which calls you wish to al low call waiting Possible values e Internal calls e External calls e Internal and external calls Under Repeat call waiting signal also decide whether the call waiting tone or the display notification should only be signalled once or repeated for the call duration Do not Disturb DND Only for telephones of the aphona M47XX series Select whether you wish to use the call protection do not dis turb performance feature With this performance feature you can enable call signalling to your terminal Possible values e First Number Only Call protection applies only to the first configured MSN e All Numbers Call protection applies to all configured MSN s Also select whether incoming calls shall be signalled e off Calls are signalled e On Calls are not signalled e Acknowledgement Tone only An attention tone is heard once for a call 108 iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 10 Numbering The Advanced Settings menu consists of the following fields Fields in the Advanced Settings menu Field Description Status LED Select whether and if so which events should be signalled by the system telephone status LED Possible values e off The status LED function is not used e Caller List The status LED signals calls and new mes sages e Messages only The status LED only signals new mes sages MWI Directory Softkey Only for telephones o
131. freed for other operations e g announcements Another subscriber can accept the call if he picks up the receiver and dials the corresponding code number for the call on hold The codes defined by the PABX can also be entered into the function keys of one or more system telephones If a call goes to open inquiry by pressing the function key this is indicated by flashing LED s on the function keys of the system tele phones set up for the purpose The call is accepted by pressing the corresponding func tion key This performance feature is only possible if only one call is on hold e Agent wrap up time You can configure a key so that when it is pressed an agent s post processing time is switched on or off at a team call centre first level or extended second level e Night Mode You can configure a key so that by pressing it night operation is switched on or off Funkwerk Aphona Communications GmbH 10 Numbering iFlash 3 Flash 6 E Note To manually switch night operation off again for the authorisation class Allow manual trunk group selection must be enabled The menu Numbering gt Terminal Assignment gt System Phone gt Keys gt Edit in cludes the following fields Fields in the Keys Phone Type x menu Field Description Key name Enter a name for the key to be used as text for the correspond ing key when the ID labels are printed Key Type Depending on the model the telephones feature from five to seven ke
132. frequency of ZS ital DMO ial Flash Time for DTMF When operating analogue terminals with the multifrequency Dialling code dialling method you can set the flashtime that the system detects as maximum flash length If the terminal flash is longer than the defined period replaced receiver is detected iFlash 3 iFlash 6 10 4 5 Overview An overview of all configured terminals is displayed in the Numbering gt Terminal As signment gt Overview menu System Phone VoIP ISDN Analogue Overview View 20 per page Filter in None equal v Go Description Phone Type Interface Location Internal Numbers System Phone Any Location System Phone Any Location Page 1 Items 1 2 Fig 35 Numbering gt Terminal Assignment gt Overview Values in the Overview list Description Chapter 11 Call Routing The functions for external calls and automatic route selections for external calls are defined in call routing 11 1 Incoming Services In the Call Routing gt Incoming Services menu you configure how incoming calls should be handled by default in the system 11 1 1 Rerouting Functions In the menu Call Routing gt Incoming Services gt Rerouting Functions you can set up the various redirect options for Redirect Immediately or Redirect O Busy You then as sign these redirect options to the external connections in the Numbering gt Call Disribu tion gt Incoming Distribution menu 11 1 1 1 Edit N
133. g thus sees that you are calling even before picking up the receiver If you don t want the person you re calling to see your number before picking up the receiver you can prevent display of your number to your called party If your called party has set up call forwarding you won t know at which telephone you ve reached him In this case you can display the number to which your called party has for warded the call However the person you re calling also has the option of preventing dis play of this number Call number display allows display of the caller s number already at call signaling even on analogue telephones Thus you know who wishes to speak to you even before you ve ac cepted the call En Note Transmission of analogue CLIP data can be set up separately for every ana logue connection Please refer to the users guides for your analogue termin als to determine whether these support the CLIP and CLIP off Hook per formance features Not all described performance features are included in the ISDN standard iFlash 3 Flash 6 75 10 Numbering 76 Funkwerk Aphona Communications GmbH connection Please inquire of your network operator the extent to which indi vidual performance features must be separately ordered for your ISDN con nection The Advanced Settings menu consists of the following fields Fields in the Advanced settings Further Settings menu Field Description Dial Control Select whether numbers
134. gt ISDN gt Edit New includes the fol lowing fields Fields in the ISDN Basic Settings menu Field Description Description Interface Terminal Type Internal Numbers Enter a description for the ISDN telephone Select the interface to which the ISDN telephone shall be con nected Select the terminal type Possible values e Telephone default setting e Answering machine e Voice Mail e Emergency Phone Select the internal number for this terminal You can define sev eral internal numbers Possible values e No free line available All configured internal num bers are already in use First configure another user with ad ditional numbers e lt Internal Number gt Select one of the existing numbers of the configured users 123 10 4 4 Analogue In the menu Numbering gt Terminal Assignment gt Analogue you configure the con nected analogue terminals For example you perform assignment of a configured internal number 10 4 4 1 Edit New Choose the o icon to edit existing entries Select the New button to add analogue ter minals Basic Settings Description Interface Basic Phone Settings Terminal Type Internal Number Phone Settings Call Waiting Do not Disturb CLIP Settings Show incoming Number CLIP Further Settings Transmit Charges Pulses FXS Ringing Frequency Flash Time for DTMF Dialling System Phone VoIP ISDN Analogue Overview m None ka Multi
135. gured for every subscriber Allowing call waiting or not can be set via configuration or via a code number in operations Analogue terminals get the system call waiting tone The number of the call waiting party can be shown in the analogue telephone display if it features the corresponding perform ance feature CLIP off Hook CLIP off Hook is disabled for analogue terminals in the ba sic setting but may be enabled via configuration Call Waiting can only occur simultaneously in the system for a limited number of analogue connections If call waiting is already operating with this maximum number of call waiting tones on analogue connections additional call waiting callers will get the busy tone If you hear the call waiting tone during a call you can take that call and transfer the ongo ing call An operating procedure allows transfer of the ongoing call and acceptance of the call waiting The following conditions apply here e Every dialled number is accepted by the system e After the operation procedure the subscriber and the call waiting subscriber are imme diately connected to each other no acknowledge tones e Transfer to one s own number is possible then call waiting e Internal external target subscribers as well as teams can be dialled e A return call occurs in case of invalid or engaged target number e If the subscriber is free a return call is made according to the target subscriber s defined period e With tra
136. h 6 143 12 Applications Funkwerk Aphona Communications GmbH Calendar Public Holiday XXX General Mon Tue Wed Thu Fri Sat Sun Exception Settings Monday Time Action Switching Paints meg Apply Back Fig 46 Applications gt Calendar gt Calendar gt Mo Su The Applications gt Calendar gt Calendar gt Mo Su menu includes the following fields Fields in the Settings lt weekday gt menu Field Description Switching Points Enter the desired switching times For this under Time for each weekday select the desired switching points to which switching shall occur from any diver gent active switching option in the desired switching options selected under Action Depending on the application the following switching options are available e Team Signalling Call option 1 to call option 4 e Intercom Signalling Intercom call option 1 and inter com call option 2 e Night Mode Night operation on and night operation off e Class of Service Authorisation class by default and au thorisation class optional e Rerouting for internal external Number Call op tion 1 to call option 4 Use settings from Only if settings have already been performed for a weekday Select from which weekday the settings should be imported If you require specific settings for this day select the option Individual 144 iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 12 Applications iFlash 3 Flash 6 In th
137. h signalling No calendar only manually Active Doorcorn Variant Signalling Variant 1 Y Advanced Settings Timer Settings Call Signalisation Timer fan Seconds Team Speed Timer fis Seconds Simultaneous on no response bo Seconds Apply Back Fig 68 Applications gt Doorcom Units gt Doorcom Signalling gt General The Applications gt Doorcom Units gt Doorcom Signalling gt General menu includes the following fields Fields in the General Basic Settings menu Description Funkwerk Aphona Communications GmbH 12 Applications Field Description Switch signalling Active Doorcom Variant Select whether the intercom call options for this bell shall be switched over a configured calendar and if so over which For each bell you can create up to two intercom options in the Ap plications gt Doorcom Units gt Doorcom Signalling gt New Edit gt Doorcom Signalling Variant 1 2 menu Possible values e No calendar manual only e lt Calendar gt Select which intercom call option shall be enabled by default for this bell after configuration The Advanced Settings menu consists of the following fields Fields in the Advanced Settings menu Field Description Call Signalisation Timer Team Speed Timer Simultaneous on no re sponse Enter the time in seconds how long the doorcom call is being signalled The default value is 40 seconds Here enter the Team Speed Timer following which call fo
138. he incoming call is routed to the selected extension Interconnect external Select whether while brokering two external subscribers these calls should be connected after you hang up The function is activated with Enabled The function is disabled by default Your business is an international company with subsidiaries in several countries Despite the differences in network structure between countries you wish to use the same system in each subsidiary By setting the country option the system can be adapted to the spe cificities of the network in the target country As system requirements vary from country to country the functionality of certain perform ance features must be customised Basic settings for different country options are saved in the system Fields in the System Country Settings menu Field Value Country Profile Select the country in which the system is to be used Please note this will not alter the language used in the system menu of the system telephone Possible values O memes cial ainel e Nederland e Great Britain e Belgie O Meal nei e Danmark e Espana e Sverige O Neem iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 9 System Management Field Value e France e Portugal e Osterreich default setting e Schweiz J3 Cree e Slovenija O IROL SURE e Magyarorsz g e Ellada Display Language Define the desired language for the system menu The system provides a sp
139. he latter sup port the announcement performance feature Perform announcement Pick up receiver 2 7 Dial the code Dial internal or team number Positive acknowledge tone Announcement ak E 5 2 10 Assign project number client number Project number for a self initiated call Pick up receiver 2 3 Dial the code Enter project number max 6 digit Press key Positive acknowledge tone Dial number a 3 e ll lx ES Project number for an external call to the ISDN terminal You can use this performance feature for the ISDN terminal if your ISDN terminal sup ports the Net Direkt Keypad function in call status You re conducting a call and wish to record it for a project You re conducting a call and wish to record it for a project 213 Dial the code Enter project number max 6 digit Press key Positive acknowledge tone Proceed with call gt E le ll e Project number for an external call You can use this performance feature for your terminal if your ISDN terminal doesn t sup ports the Net Direkt Keypad function in call status You re conducting a call and wish to record it for a project Conduct call Press key 2 3 Dial the code Enter project number max 6 digit Press key Positive acknowledge tone Press key Proceed with call gt ale
140. he number in the Numbering gt User Settings gt Users menu Code for Doorcom Call Pressing a bell button on the intercom sets off a call in the sys Acceptance tem To establish a connection between a called subscriber and the intercom adapter that subscriber must pick up the re ceiver and dial the code number for call acceptance Enter this code for call acceptance If a subscriber accepts a call from the intercom adapter the PABX automatically dials the code num ber required to set up the connection The subscriber need not make any more entries In the Applications gt Doorcom Units gt Doorcom Signalling menu you configure the signalling options for call acceptance over a TFA adapter Two intercom call options are available The code number for the bell button is the number the intercom adapter dials into the sys tem when the bell button is pressed You can perform an internal call allocation for each bell button Please note that guidelines for connecting the intercom adapter depend on the respective manufacturer For this read the operating instructions provided by the manu 173 facturer of the intercom adapter 12 7 2 1 General In the General area you set up the basic features of intercom signalling Doorcom Units Doorcom Signalling Basic Settings 1 General Doorcom Signalling Variant 1 Doorcom Signalling Variant 2 Basic Settings Description Doorcom Terminal 1 Wi Bell ID i Bell Name Switc
141. hear the following tones when using analogue telephones For ISDN and analogue telephones that generate their own tones these may vary You may also find additional information on the displays of these telephones System Phones employ their own functions you should therefore check system telephone instructions to determine whether the codes and pro cedures provided here should be used The performance features for analogue terminals can only be used with terminals that use the MFC dialling method and feature an flash key Detection of flash length can be set in configuration Analogue terminals which dial with the PDM method cannot use functions or codes that require or PDM dialling is automatically detected after dialling a numeral gt 1 If Automatic outside line is set for your telephone you must press the x key after lifting the receiver A before each internal operating procedure For the corresponding perform ance features the Alsymbol is inverted as in the example below Pick up receiver EJ Dial internally J Conduct call 5 2 1 Making external calls Making external calls with manual outside line EN Pick up receiver 0 Dial exchange code EC or 2 Dial the code Conduct call 3 Dial external number 2 y o End call Making external calls with Automatic outside line A Pick
142. icemail gt General menu e German The voicemail box uses German texts e English The voicemail boxe uses English texts S Note You ll only require a setting that departs from De fault if you wish to operate voicemail boxes with various languages within your voicemail sys tem E Mail Address from Here is displayed the user e mail address to which a notifica User Settings tion shall be sent if a message has been left on the voicemail box The E mail address is saved in the Numbering gt User settings gt User gt Basic Settings menu E Mail Notification Once a message has been left on the voicemail box the sub scriber can be notified Possible values None default value The subscriber is not notified e E Mail The subscriber is informed of a present message via e mail e E Mail with Attachment Once a caller has left a mes sage the subscriber receives an e mail with a recording of the message in the attachment 3 Note Even if a subscriber chooses to be informed of a message via e mail the call retains the newstatus Max Recording Time Enter the maximum recording time per message Possible val 180 iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 12 Applications iFlash 3 Flash 6 Field Description ues are 5 to 300 seconds the default value is 180seconds Calendar for status Out When the subscriber is out the voicemail box can be switched of Office over a calendar I
143. ield Description Cleaning State Enter the hotel room status Possible values e Not cleaned e Cleaned e Cleaned and checked The hotel room status can also be selected by dialling a code 159 12 Applications 160 Funkwerk Aphona Communications GmbH Field Description number from the room telephone Status Enter the status of the guest occupying this hotel room Possible values e Check In Dial permission is switched to Unlimited e Check Out Dial permission is switched to Internal Fields in the Guest Information menu Field Description Guest Name Enter the guest name Additional Info If required enter additional guest data Fields in the Further Settings menu Field Description Wake up Select whether the guest should be woken and if so at what frequency Possible values e Once The guest only wishes to be woken once on a specific date e Daily The guest wishes to be woken daily at the same time e Off The guest doesn t wish to be woken Time Enter the time at which the guest wishes to be woken Enter hours in the first field minutes in the second Date Only for Wake up Once Enter the date on which the guest wishes to be woken Wake up Announce Select the announcement with which the guest wishes to be ment woken All preset and additionally loaded Wave Files in the system can be selected Messages existing Select whether the guest should be informed of messages iFlash 3 iF
144. ield Description Immediate Rerouting Variant 1 Only for Assignment Immediate Rerouting Immediately select a configured redirect option for redirect The Advanced Settings menu consists of the following fields Fields in the Incoming Distribution Advanced settings for Immediate Rerouting Field Description Switch Rerouting Only for Assignment Immediate Rerouting Select whether the redirect options shall be switched via a con figured calendar and if so over which Redirect options are created in the Call Routing gt Incoming Services gt Rerout ing Functions menu Possible values e No calendar only manually e lt Calendar gt Active Variant Select which redirect option shall be enabled by default after configuration for this line Immediate Rerouting Variant 2 Only for Assignment Immediate Rerouting When en abled this option is always active i e all calls are immediately forwarded to the new destination Select another configured redirect option for immediate redirect if the enabled option cannot be accessed iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 10 Numbering iFlash 3 Flash 6 Field Description Immediate Rerouting Variant 3 Only for Assignment Immediate Rerouting Select an another configured redirect option for immediate re direct if the enabled option and option 2 cannot be accessed Immediate Rerouting Variant 4 Only for Assignment Immediate Rerouting S
145. ig 37 Call Routing gt Outgoing Services gt Direct Call gt Edit New The Call Routing gt Outgoing Services gt Direct Call gt Edit New menu includes the following fields Fields in the Direct Call Basic Settings menu Description 11 2 2 Call Forwarding In the Call Routing gt Outgoing Services gt Call Forwarding you configure call for warding of external calls for an external subscriber You are temporarily away from your office but don t want to miss a call You can also ac cept calls with call forwarding to another number e g your mobile when you re away from your desk You can forward calls on your number to any call number This can occur im mediately On no reply or on busy Call forwarding for On no reply and on busy can be enabled simultaneously If you are not near your telephone for example the call is for warded to another number e g your mobile phone If you are making a call at your desk other caller may receive the busy signal You can forward these callers e g to a col league or the secretary by using call forwarding on busy Every internal subscriber to the system can forward her calls to another number Calls can be forwarded to internal subscriber numbers internal team numbers or external numbers When the number to which calls shall be forwarded is entered the system automatically checks whether it s an internal or external number In a team call forwarding can be set up for on
146. ile with Browse via the explorer finder Source Location Only for Action Update system software Select the source for the update Possible values e Local File default value The system software file is stored locally on your PC HTTP Server The file is stored on a remote server spe cified in the URL e Current software from Funkwerk server The file is located on the official Funkwerk update server 190 iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 13 Maintenance Field Description URL Only for Source HTTP server Enter the URL of the update server from which the system soft ware file is loaded Current File Name in Flash For Action Export configuration Choose the configur ation file to be exported Include certificates and keys For Action Export configuration Select whether certificates and certificate keys should also be included when exporting the configuration The function is activated by selecting Enabled The function is enabled by default Source File Name Only for Operation Copy Select the source file to be copied Destination File Name Only for Operation Copy Enter the name of the copy Select File Only if Operation Rename Delete configuration or Delete file Select the file or configuration to be renamed or deleted New File Name Only for Operation Rename Enter the new name of the configuration file In this menu you can trigger an imme
147. ime Automatic Time Settings Time Protocol First Timeserver SNTP v Second Timeserver SNTP v Third Timeserver SNTP v Time Update Interval 1440 Minute s Time Update Policy Normal v Internal Time Server DEnabled oK Cancel Fig 10 System Management gt Global Settings gt Date and Time You have the following options for determining the system time local time ISDN Manual System time can be updated via ISDN e date and time are derived from the ISDN at every new external connection Date and time can also be entered manually e g if time and date are not transmitted in the ISDN or no time server is available The time remains for ca 3 hours after the power supply is turned off The switch from summer to winter time and back occurs automatically This is independ ent of the exchange time or the ntp server time Summer time starts on the last Sunday in March by switching from 2 a m to 3 a m The calendar related or schedule related 9 System Management Funkwerk Aphona Communications GmbH 56 switches that are scheduled for the missing hour are then carried out Winter time starts on the last Sunday in October by switching from 3 a m to 2 a m The calendar related or schedule related switches that are scheduled for the additional hour are then carried out You can obtain the system time automatically e g using various time servers To ensure that the device uses the desired current time you should configure one or more t
148. ime serv ers Er Note If a method for automatically deriving the time is defined on the device the values obtained in this way automatically have higher priority A manually entered system time is therefore overwritten The System Management gt Global Settings gt Date and Time menu consists of the following fields Fields in the Date and Time Basic Settings menu Field Description Time Zone Select the time zone in which your device is installed You can select Universal Time Coordinated UTC plus or minus the deviation in hours or a predefined location e g Europe Berlin Current Local Time The current date and current system time are shown here The entry cannot be changed Fields in the Date and Time Manual Time Settings menu Field Description Set Date Enter a new date Format Day dd Month mm e Year yyyy Set Time Enter a new time iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 9 System Management iFlash 3 Flash 6 Field Description Format e Hour hh e Minute mm Fields in the Date and Time Automatic Time Settings Time Protocol menu Field Description ISDN Time Server Define whether time information received during an external ISDN connection is used to update system time The function is activated with Enabled The function is disabled by default First Time Server Enter the first second and third time servers by using either a domain name or an IP address
149. ing to your telephone A plug power sup ply unit must be used from the second key extension on Fields in the System Phone Extensions menu Field Description Key Extension Module 1 3 Displays whether you re operating the system telephone with a key extension module Possible values e Not available e T400 The Advanced Settings menu consists of the following fields Fields in the Advanced Settings Codec Settings menu Field Description Codec Profile This setting has to be made by the administrator Select the codec profile to be used if the connection is over a VoIP line Configure codec profiles in the VoIP gt Settings gt Codec Profiles menu Fields in the Advanced Settings Further Settings menu Field Description Emergency Phone The system telephones of your system can be set up as emer gency telephones You can only use this function if your system features external ISDN connections You can then immediately iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH Field Description begin dialling externally whether the external ISDN connection is free or not If the external connections are already in use the B channel of a connection is freed up and the subscribers call ing on this B channel hear the busy tone If an emergency call is already being made it is not interrupted You can use this performance feature regardless of the performance feature pri ority for emergency calls The function is activate
150. ing entries Select the New button to create additional au thorisation classes The authorisation class Default CoS is configured by default iFlash 3 iFlash 6 10 1 2 1 Basic Settings In the menu Numbering gt User Settings gt Class of Services gt Basic Settings the basic settings along with the name for the new authorisation class are defined The au thorisation class can be located via the name Users Class of Services Parallel Ringing New Class Of Service Basic Settings Features Applications Basic Settings Description Line Access Authorization Line Access Authorization Unlimited Automatic Outside Line DEnabled Trunk Line Selection with Line Access Trunks Number Add Allow manual trunk group selection Enabled Advanced Settings Further Settings Dial Control DEnabled Automatic Route Selection ARS DEnabled Show Outgoing Number CLIP M Enabled Show Connected Number COLP Fl Enabled Apply Back Fig 18 Numbering gt User Settings gt Class of Services gt Basic Settings The menu Numbering gt User Settings gt Class of Services gt Basic Settings in cludes the following fields Fields in the Basic Settings Basic Settings menu Description Fields in the Basic Settings Line Access Authorization menu Description 10 Numbering 74 Funkwerk Aphona Communications GmbH Field Description Automatic Outside Line Trunk Line Selection with Line Access Num ber Al
151. ion Wrap up Enter the time available to this agent for post processing after concluding a call No further call can be assigned to this agent during this period The agent has the option of temporarily ex tending the period with a telephone procedure In the Applications gt Mini Call Center gt General menu you can set up an HTML web interface access for the mini call centre manager The latter can then monitor the status of lines and agents and modify the settings for lines and agents Status Lines Agents General Basic Settings Web Access Username Web Access Password eeccccce oK Cancel Fig 66 Applications gt Mini Call Center gt General The Applications gt Mini Call Center gt General menu includes the following fields iFlash 3 Flash 6 171 Fields in the General Basic Settings menu Description 12 7 Doorcom Units You can connect a door intercom as an intercom adapter to an analogue connection of your system If a door intercom adapter is connected to your system you can speak with a visitor at the door from every authorised telephone You can assign particular telephones to each ring button These phones then ring if the ring button is pressed On analogue telephones the signal on the telephone matches the intercom call In place of the internal telephones an external telephone can also be configured as the call destination for the ring button Your door intercom can have up to 4 ring button
152. is key is pressed For Key Type Login Logout Team Select the internal number of a team for which login logout should occur when this key is pressed Trunk Line Only for Key Type Trunk Line Select the external connec tion over which an external call shall be set up when this key is pressed Only for Key Type Boss Key Select the internal number of the secretary telephone The secretary telephone is called when this key is pressed Number of Secretary Phone Only for Key Type Secretary Key Select the internal num ber of the Boss telephone The Boss telephone is called when this key is pressed Number of Boss Phone Target Number On no reply Only for Key Type Call forwarding CFNR Enter the number to which forwarding shall immediately occur in case of call forwarding Target Number Immediate Only for Key Type Call forwarding CFU Enter the number to which forwarding shall occur in case of forwarding iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH iFlash 3 Flash 6 15 User Access Field Description on busy Target Number On busy Only for Key Type Call forwarding CFB Enter the number to which forwarding shall occur in case of forwarding on no reply Only for Key Type System Parking Select the queue in which the current call should be held Waiting Queue The menu System Phones gt Assigned System Phones gt Device Info displays the system data read
153. ivities and statuses of the device The wall mounted system LEDs are located at the upper right corner of the housing They are arranged as follows Funkwerk Aphona Communications GmbH 7 Technical data Fig 3 LEDs wall mounted system LED status display iFlash 3 LED State Information Power flashes red Power Management lights up Operating voltage present green State flashes red System messages present flashes Operating status green lights up The iFlash is initialised green SD card flickers Data being written read green lights up Memory card detected but no access green Info currently no function The rack mounted system LEDs are located at the front of the housing 4 3 6 Y Fig 4 LEDs rack mounted system iFlash 3 Flash 6 39 7 Technical data 40 Funkwerk Aphona Communications GmbH LED status display iFlash 6 8 D Status Information 1 Power flashes red Power Management lights up Operating voltage present green 2 Status flashes red System messages present flashes Operating status green lights up The iFlash 6 is initialised green 3 SD card flickers Data being written read green lights up Memory card detected but no access green 4 Function in module re placement 5 Function in module re placement 6 Function in module re placement En Note For replacement of modules 1 6 during operation of the aphona iFlash 6 LEDs 1 6 are assigned to slots 1 6 You
154. lash 6 Funkwerk Aphona Communications GmbH 12 Applications Field Description taken for him her at the reception When enabled this function signals the presence of a message at the room telephone The function is activated by selecting Existing The function is disabled by default Communication Costs Displays current connections charges for this telephone You define the name of the room and the internal telephone number in the gt Hotel Func tions gt Hotel Rooms menu Choose the Fr icon to edit existing entries Select the New button to create new entries Room Status HotelRooms General Basic Settings Description Internal Number No free Extension Available OK Cancel Fig 58 Applications gt Hotel Functions gt Hotel Rooms gt Edit New The Applications gt Hotel Functions gt Hotel Rooms gt Edit New menu includes the following fields Fields in the Hotel Rooms Basic Settings menu Field Description Description Enter a description for the hotel room Internal Number Select a configured internal telephone number to be assigned to this hotel room iFlash 3 Flash 6 161 12 5 3 General Settings for reception telephones the rooms wake up calls and check in check out occur in the Applications gt Hotel Functions gt General menu Connection charges and texts for headers and footers can also be defined In addition you can define the user name and password for administration of h
155. ler would need to be transferred to the individual depart ments If you knew beforehand which requests subject area a caller had you could im mediately transfer him to the competent department Thus your callers don t have to be initially accepted and transferred by an exchange Every caller decides for him herself with which employee he she wishes to be connected With the performance feature Announcement Auto Attendant calls are automatically ac cepted by the system The caller then hears an announcement with information about which entries are possible during or after the announcement Once the entry is made the announcement ends and the caller is transferred to an internal subscriber or team If the caller provides a false or no entry he she is transferred to the defined redirect destination internal subscriber or team While being transferred the caller hears a ring tone or the system s music on hold 130 iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 11 Call Routing LE Note DISA Direct Inward System Access Once a call is received by the system the caller is automatically transferred after a code number is entered This code is assigned to an internal number in the system Entry of a number or code must occur during the announcement Once the announcement Wave file ends no more entries are accepted There follows redirect to a defined redirect destination The performance feature Announcement Auto At tendant is
156. low manual trunk group selection ternal are allowed The system distinguishes several au thorisation levels Possible values e Unlimited The telephones have unlimited dialling author isations and can initiate all connections e Domestic The telephones can initiate all calls except inter national calls If a number starts with the code for internation al dialling the number cannot be dialled e Incoming The telephones can receive incoming external calls but cannot initiate any external calls Internal calls are possible e Region The telephones cannot make any national or inter national calls For this line access authorisation 10 exception numbers allowing national or international dialling can be configured An exception number can consist of complete call numbers or sections thereof e g the first numerals e Local The telephones can make local calls National and international calls are not possible e Internal The telephones do not have authorisation for in coming or outgoing external calls Only internal telephone calls are possible This setting defines whether automatic outside line is set up for this authorisation class With automatic outside line users of this authorisation class hear the external dialling tone after picking up the receiver and can immediately dial outside To make internal calls press the star key after picking up the re ceiver Select the connections over which outgoing cal
157. ls from these telephones shall be externally routed The order of entries de termines in which sequence in case of an engaged external line dialling shall occur over the other assigned lines Besides general exchange access a telephone can also se lectively use a bundle Here an external connection with the corresponding code number is initiated for selective use of the bundle and not by dialling the exchange code iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 10 Numbering Field Description To be able to perform a selective bundle assignment the au thorisation class must possess the appropriate authorisation The authorisation can also include bundles that the authorisa tion class can otherwise not assign If a telephone does not possess the authorisation for selective bundle assignment or if the selected bundle is in use the busy tone is heard after dial ling the code If Automatic Outside Line is set up for an au thorisation class users of this authorisation class must press the star key before selective bundle assignment then initiate external dialling with the code for bundle assignment The function is activated by selecting Enabled The function is disabled by default Then select the bundles for which manual bundle assignment is to be allowed Configure bundles in the Numbering gt Trunk Settings gt Trunk Groups menu If you call a subscriber your number is displayed to him The person you re callin
158. lt Select the Wave file to be used for the call acceptance All pre set and additionally loaded Wave Files in the system can be selected Fields in the Variant 1 4 Further Reroutings menu Field Description Rerouting on no re Select whether and if so with which option an incoming call sponse shall be redirected after the entered time Possible values e None There shall be no redirect on no reply e lt Team gt The incoming call is forwarded to the selected team after the time specified in Time until rerouting Further Rerouting Select additional redirect functions You must first set these up in Call Routing gt Incoming Services gt Rerouting Func tions Then the following values may be selected e off No additional redirect functions e Immediately Immediately transfers the call according to a configured redirect function e On busy Transfers the call according to a configured redir ect function on busy Rerouting Function Select a configured redirect option for redirect immediately Rerouting Function Select a configured redirect option for redirect on busy Busy when Select from how many busy agents the lines shall be con sidered busy In the Log on Log off area select which of the assigned agents shall be logged into the line iFlash 3 Flash 6 169 Status Lines Agents General x 999 General Variant1 Variant2 Variant3 Variant4 Log on Log off Basic Settings Numbers St
159. m gt Settings menu Settings Messages View 20 per page L Fitter in None x equal y Go Internal A Status of Mail Box Check PIN Mode for status In the Mode for status Out of New Old Saved Number Owner Office Office Calls Calls Calls 88 gast In the Office Announcement and Announcement only D D 0 El Enabled Record Page 1 Items 1 1 Fig 94 Voice Mail System gt Settings Values in the list Settings Field Description User Displays your user name Internal Number Displays your internal number Status of Mail Box Own Displays your status iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH iFlash 3 Flash 6 Field Description er Check PIN Indicates whether access to your voicemail box is protected by a PIN Mode for status Inthe Indicates in which mode your voicemail box operates for the In Office the Office status Mode for status Out of Indicates in which mode your voicemail box operates for the Office Out of Office status New Calls Indicates the number of new calls Old Calls Indicates the number of old calls Saved Calls Indicates the number of saved calls Choose the po icon to edit existing entries You can change the settings of selected para meters Settings Messages Basic Settings Status of Mail Box Owner In the Office y Check PIN Enabled Mode for status In the Office Announcement and Record vi Mode for status Out of Office Announcement only
160. m telephones Dial Key Standard You can store a call number on every function key Dial Key DTMF You can store a MFV sequence on every function key Dial Key Keypad Sequence You can store a keypad sequence on every func tion key Extension Key User Under a connection key you can set up dialling to an in ternal subscriber After pressing the corresponding key hands free is activated and the entered internal subscriber is dialled If a call is signalled for the entered internal sub scriber you can pick it up by pressing this connection key Extension Key Team Under a connection key you can set up dialling to a team After pressing the corresponding key hands free is activated and the entered team is called according to its enabled call option If a call is signalled for the entered team you can pick it up by pressing this connection key Trunk Line an ISDN connection or a VoIP provider is set up under a line key If this key is pressed automatic hands free is enabled and the corresponding ISDN connec tion is assigned You then hear the external dial tone If an external call is signalled on another internal telephone you can pick it up by pressing this line key Login Logout Team If you re entered as a subscriber in the call options of one or more teams you can set up a key to control your telephone s call signalling If you re logged in team calls are signalled to your telephone If you re logged out no team call
161. mber Choose the FA icon to edit existing entries Select the New button to add VoIP terminals 119 10 Numbering 120 Funkwerk Aphona Communications GmbH System Phone VoIP ISDN Analogue Overview Basic Settings Description Location Any Location Y Number Settings Internal Number Add Internal Numbers Advanced Settings Further Settings Multiple SIP Connections Sub Exchange Enabled Codec Settings Codec Profile System Default IP Address Mode O static Dynamic OK _ Cancel Fig 32 Numbering gt Terminal Assignment gt VoIP gt Edit New The menu Numbering gt Terminal Assignment gt VoIP gt Edit New includes the follow ing fields Fields in the VoIP Basic Settings menu Field Description Description Enter a description for the IP telephone Location Select the location of the telephone Locations are defined in the VoIP gt Settings gt Locations menu Possible values e All Location e lt Location gt Fields in the VolP Number settings menu Field Description Internal Numbers A f Select the internal number for this terminal You can define sev eral internal numbers Possible values e No free line available All configured internal num bers are already in use First configure another user with ad iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 10 Numbering iFlash 3 Flash 6 Field Description ditional numbers e lt Intern
162. n Depending on the application the following switching options are available e Team Signalling Call option 1 to call option 4 e Intercom Signalling Intercom call option 1 and inter com call option 2 e Night Mode Night operation on and night operation off e Class of Service Authorisation class by default and au thorisation class optional e Rerouting for internal external Number Call op tion 1 to call option 4 In the Applications gt Calendar gt Public Holiday menu you can enter holidays or any special days for which divergent settings should be made via the calendar Choose the pl icon to edit existing entries Select the New button to create new entries Calendar Public Holiday Basic Settings Description Date DD MM 0 0 Apply Back Fig 48 Applications gt Calendar gt Public Holiday gt Edit New The Applications gt Calendar gt Public Holiday gt Edit New menu includes the follow ing fields Fields in the Public Holiday Basic Settings menu 146 iFlash 3 iFlash 6 Description 12 2 Voice Applications In the Applications gt Voice Applications menu you configure your system s Wave Files A professional greeting especially on the telephone constitutes a company s visiting card Voice Applications make this possible for every business Indeed while being trans ferred the caller receives information that s individually tailored e g according to depart ment or is
163. n One of these symbols prompts you to dial the displayed numeral or character These symbols display a selection of numerals or characters which are available for selection o This symbol prompts you to dial a specific selection numeral or character from a list or table gt lt This symbol tells you to press the Flash button signal button This symbol shows that an acknowledge tone can be heard on the receiver This symbol indicates a conference call K When you enter a number to dial via an SIP provider dialling output only occurs ca 5 seconds after entry of the last code Completing a number with the hash key prompts immediate dialling Here the ter minal must support the hash function 5 2 Telephoning Information for use and operation of telephones Not all described performance features are included in the connection provided by your network operator Ask your network provider which performance features are included in your connection and which must be additionally ordered Certain terminals may use their own device specific procedures for the described functions Please inform yourself from the relevant terminal instructions In the following operation sequences only the tele phone connection i e the call between two subscribers is exemplified For analogue tele phones functions are only described for DTMF terminals with flash key You ll
164. n integrated license mechanism Choose the Fay icon to edit existing entries Select the New button to create new entries Voice MailBoxes Status General Basic Settings Internal Number Select one y Voice Mail Language Default E Mail Address from User Settings E Mail Notification None O E Mail O E Mail with Attachment Max Recording Time ha Seconds Calendar for status Out of Office No calendar only manually User Settings Status of Mail Box Owner nthe Office Check PIN Y Enabled Mode for status In the Office Announcement and Record Mode for status Out of Office Announcement only i B OK Cancel Fig 71 Applications gt Voice Mail System gt Voice Mail Boxes gt Edit New The Applications gt Voice Mail System gt Voice Mail Boxes gt Edit New menu in cludes the following fields Fields in the Voice Mail Boxes Basic Settings menu Field Description Internal Number Select the internal number of the subscriber for which you wish to set up a voicemail box You may choose among the num bers configured in the Numbering gt User Settings gt Users menu Voice Mail Language Select the desired language for the voicemail box announce 179 12 Applications Funkwerk Aphona Communications GmbH Field Description ments Possible values e Standard default value The voicemail box uses the lan guage centrally defined for the entire voicemail system in the Applications gt Vo
165. n keys line keys can only be programmed once per system telephone and key extensions System Phone VoIP ISDN Analogue Overview Phone Type M42IP General Settings Keys Device Info Key Label Description Key Type Settings First Level Keys Key 1 Dial Key Standard m al Key 2 Dial Key Standard mm al Key 3 Dial Key Standard a E Key 4 Dial Key Standard Mm al Key 5 Dial Key Standard m al Second Level Keys Key 1a Dial Key Standard Mm pl Key 2a Dial Key Standard m al Key 3a Dial Key Standard m al Key 4a Dial Key Standard ma el Key 5a Dial Key Standard Mm pl Back Fig 29 Numbering gt Terminal Assignment gt System Phone gt Keys Values in the Keys list Description Description Edit Choose the icon to edit existing entries In the pop up menu you configure the func tions of your system telephone keys System Phone VoIP ISDN Analogue Overview Phone Type M421P General Settings Keys Device Info Key Label Description Key Type Settings First Level H Phone Type M42IP m Key 1 Jr T Key name ai Key Type Dial Key Standard Y fal Number imi Close it ndard iil Key 5a Dial Key Standard ml Back Fig 30 Numbering gt Terminal Assignment gt System Phone gt Keys gt Edit You can use the following functions with system telephones Dial Key Standard You can store a call number on every function ke
166. nde der Nutzungsdauer bei den hierf r vorgesehenen Entsorgungsstellen getrennt vom normalen Hausmiill zu entsorgen ist Le symbole se trouvant sur l appareil et qui repr sente un conteneur a ordures barr signifie que l appareil une fois gue sa dur e d utilisation a expir doit tre limin dans des poubelles sp cia les pr vues cet effet de mani re s par e des ordures m nag res courantes Il simbolo raffigurante il bidone della spazzatura barrato riportato sull apparecchiatura significa che alla fine della durata in vita dell apparecchiatura questa dovr essere smaltita separatamente dai rifiuti domestici nei punti di raccolta previsti a tale scopo El s mbolo del contenedor con la cruz que se encuentra en el aparato significa que cuando el equipo haya llegado al final de su vida til deber ser llevado a los centros de recogida previstos y que su tratamiento debe estar separado del de los residuos urbanos Symbolen som sitter p apparaten med den korsade avfallstunnan betyder att apparaten n r den tj nat ut ska kasseras och l mnas till de f rutsedda sorterg rdarna och skiljas fr n normalt hus h llsavfall Tegnet p apparatet som viser en avfallcontainer med et kyss over betyr at apparatet m kastet p hertil egnet avfallssted og ikke sammen med vanlig avfall fra husholdningen To ovufolo nov Ppioxetal OTNV ovokev pe TO areo tai Kovt ivep anoppip twv onpaivet OTL GvoKEvT oto t doc THC rapkeras ph
167. ne over a separate headset socket operation of the headset occurs over a function key Press the headset key to initiate or accept calls If you already have an active connec tion over the headset you can end the call by pressing the headset key Automatic call Pick up Your telephone can automatically accept calls without your needing to pick up the receiver or press the loudspeaker key Automatic call ac ceptance is turned on and off via a configured function key You can configure a separ ate function key for each number MSN 1 MSN 9 or a function key for all num bers The period after which calls are automatically accepted is configured once for all numbers of the telephone e Trunk Group Access Several external ISDN or IP connections to bundles can be grouped in the system With a bundle key you can save these connections on a func tion key If this key is pressed automatic hands free is enabled and a free B channel of the corresponding bundle is assigned You then hear the external dial tone e Connection Key In addition to the softkeys Connection 1 function keys can be configured on the system telephone or the extension for operation while brokering e Hotel Room You can assign a key in such a way that when pressed the guest is checked in or out first level or the selected hotel room phone is called second level e System Parking The called subscriber goes to inquiry and dials a code The tele phone is now
168. nsfer to a team number there is no return call in case of an engaged or un reachable team e With transfer to a team number only return call after time is supported ISDN terminals Configuration and operation of call waiting occurs as described in the users guides of the corresponding terminals ISDN terminals use their own tones to signal call waiting r Note Call Waiting is not possible for conference calls for do not disturb analogue terminals for announcements for room monitoring for terminals in which the data protection performance feature is enabled e g fax modem in analogue subscriber s dialling status the receiver has been picked up but there is no connection yet for current call waiting protection for dialling a team number Then there is no call waiting for analogue team subscribers ISDN telephones can also transfer a call waiting to another subscriber via the Call Deflection performance feature An active connection is ended by replacing the receiver for example The call waiting connection is then sig nalled and can be accepted e g by picking up the receiver The menu Numbering gt User Settings gt Class of Services gt Features includes the following fields 10 Numbering 80 Funkwerk Aphona Communications GmbH Fields in the Features Feature Authorization menu Field Description Pick up Group Enter the number of the group in which calls may be picked up Call Waiting
169. o 70 C 5 C to 40 C max 85 FXS SO internal external UPO internal rel 2 FXO PRI Permanently installed supports Baud rates 1200 to 115200 Baud 4x GB Ethernet interface config urable as LAN WAN according Product name aphona iFlash3 wall mounted system cording to IEEE802 3u com patible with 100 10 Base T IEEE802 3 auto MDIX 4x GB Ethernet interface con figurable as WAN DMZ ac cording to IEEE802 3u com patible with 100 10 Base T IEEE802 3 auto MDIX Available sockets Serial interface V 24 5 pole mini DIN socket Ethernet interface 5x RJ45 socket with 2 integ rated LED s per socket Jack Audio in out for external and internal audio signals Standards amp R amp TTE Directive 1999 5 EC Guidelines CE symbol for all EU states User s Guide Quick Install Guide leaflet for printing Online documentation 73 LEDs aphona iFlash6 rack mounted system to IEEE802 3u compatible with 100 10 Base T IEEE802 3 auto MDIX 4x GB Ethernet interface config urable as WAN DMZ according to IEEE802 3u compatible with 100 10 Base T IEEE802 3 auto MDIX 5 pole mini DIN socket 5x RJ45 socket with 2 integrated LED s per socket Audio in out for external and in ternal audio signals R amp TTE Directive 1999 5 EC CE symbol for all EU states User s Guide Quick Install Guide leaflet for printing The device LEDs provide information on certain act
170. of IP PABX system and classic TDM system As with hybrid installations the device can just as easily be used as a straightforward IP PABX or TDM system iFlash 6 is a rack device supporting up to 120 users while iFlash 3 being a wall mounting device supports up to 60 users Functions can be upgraded with modules or software licenses e g by adding TDM interfaces such as SO UpO or FXS or increasing the number of possible SIP connections Hotel and mini call centre solutions can be deployed without license along with included language applications allowing pro duction of an announcement before query for example or music on hold produced with your own Wave Files Safety notices The safety notices included in the installation instructions tell you what you need to consider when using your aphona iFlash Installation How to connect your device is shown in Setting Up and Connecting on page 6 This chapter also tells you what preliminary tasks are necessary for configuration Configuration How to create a basic configuration is shown in chapter Basic configuration on page 9 Password If you are already familiar with configuring aphona devices and want to get started right away all you really need to know is the factory default user name and password DIME Manager The devices are also designed for use with Dime Manager The Dime Manager manage ment tool can quickly and simply locate your aphona devices in the network The
171. of minutes the telephone is registered Guest is no longer displayed on the IP system telephone 4 3 User Access The administrator of a system can assign individual configuration access profiles to users so that you as a user can view the most relevant personal settings You will also be able to change a certain set of them In order to log in to the system with the login data assigned to you enter your User ID and your Password at the login prompt Basically there are two different kinds of user access those the administrator creates in the Numbering gt User Settings gt Users menu and those that correspond to the applic ations System Phonebook Call Data Records Hotel Functions and Mini Call Center The users created by the administrator have access to a much reduced configuration inter face you can find a description of its scope in the chapter User access Users corres ponding to applications have access to the menus relevant to the respective application in the same way as the administrator The online help system provides help for the availabe configuration options 4 4 Software Update The range of functions of aphona iFlash is continuously being extended These exten sions are made available to you by Funkwerk Aphona Communications GmbH Checking for new software versions and the installation of updates can be carried out easily with the Funkwerk Configuration Interface An existing internet connection is needed for
172. on MPS amd INF audio closing fd 4 10 2004 01 28 21 05 26 Notice MPS amd MSG version 1 1 Jul 27 2010 19 17 39 started 11 2004 01 28 21 05 26 Notice MPS beed MSG version 1 0 Jul 27 2010 19 17 30 started 12 2004 01 28 21 05 26 Information INET sshd no hostkeys available exiting 13 2004 01 28 21 05 23 Information Configuration use default configuration 14 2004 01 28 21 05 23 Error Configuration DEFFILE wrong line 98 in file wrong table Page 1 Items 1 14 Fig 81 Monitoring gt Internal Log gt System Messages Funkwerk Aphona Communications GmbH iFlash 3 Flash 6 14 Monitoring Values in the list System Messages Field Description Date Displays the date of the record Time Displays the time of the record Level Displays the hierarchy level of the message Subsystem Displays which subsystem of the device generated the mes sage Message Displays the message text In the Monitoring gt Interfaces gt Statistics menu the current values and activities of all device interfaces are shown Statistics Show Automatic Refresh Interval 300 Seconds Apply View 20 per page l Fitter in None v equal v Go No Description Type Tx Packets TxBytes TxErrors RxPackets RxBytes RxErrors Status Unchanged for Action 1 en 0 Ethernet 825 69218K 0 645 118 20K 0 o Od 1h 26m 8s t P 2 en 4 Ethernet 0 0 0 0 0 0 O odih26mas als A Page 1 ltems 1 2 Fig 82 Monitoring gt In
173. on key The LED assigned to the connection key indicates the subscriber status call connection If a call is sig nalled for this internal subscriber you can pick it up by pressing this connection key e Team key a team key is a normal connection key assigned to a team s internal number The LED assigned to the team key indicates the team status call connection If a call is signalled for this team you can pick it up by pressing the team key Call Waiting As far as possible you want to accept calls from every customer even while you re already on the phone If another call is signalled to your phone by a call waiting tone or display notification you can decide with which of two customers you wish to speak If a currently engaged subscriber is called she gets automatic call waiting Call waiting is possible for internal and external calls The call waiting connection is signalled to the called party visually and or acoustically depending on the terminal The called party can e Decline the call waiting connection and proceed with the current call The caller is then signalled engaged Accept the call waiting connection and hold the current connection Accept the call waiting connection after the current connection is ended e Ignore the call waiting connection Call waiting automatically ends after 30 seconds and the caller hears a busy signal Analogue terminals The call waiting option can be individually confi
174. on to be shown in the system telephone display Displayed De scription In addition select whether this internal number shall be displayed in the System Phonebook and whether the LED next to the corresponding function key Busy display should light up With Add you add Internal numbers In the menu Numbering gt User Settings gt Users gt Outgoing Signalisation select the outgoing number for the user iFlash 3 Flash 6 69 For an outgoing call if the remote subscriber should not see the number assigned to your own connection one of the existing numbers can be selected here for display If no num ber is defined the system transmits no number to the provider lies 7 ESEA kaner Users Class of Services Parallel Ringing test Basic Settings Numbers Outgoing Signalisation Authorizations Outgoing Signalisation res re cee SI ARA w Internal Number Displayed Description Outgoing Signalisation Back lo ed Fig 16 Numbering gt User Settings gt Users gt Outgoing Signalisation Select the symbol pl to define for every internal number indicated in the table by Intern al Number and Displayed Description which number shall be displayed for outgoing calls Here for each configured external connection select one of the numbers configured for this purpose 10 1 1 4 Authorizations In the menu Numbering gt User Settings gt Users gt A
175. ong tno MpEnet va SiateGei eywpiot and Ta KavoviKa aroppiuuata ota yr avtd Tov okond TpoPhen neva onpeia beons Symbolet med gennemkrydset affaldsbeholder pa apparatet betyder at apparatet nar det ikke kan bruges lengere skal bortskaffes adskilt fra normalt husholdningsaffald p et af de dertil be regnede bortskaffelsessteder Znajdujacy sig na urzadzeniu symbol przekreslonego pojemnika na mieci oznacza ze po up ywie ywotno ci urz dzenia nale y go odda do odpowiedniej plac wki utylizacyjnej i nie wyrzuca go do normalnych mieci domowych Het doorgehaalde symbool van de afvalcontainer op het apparaat betekent dat het apparaat op het einde van zijn levensduur niet bij het normale huisvuil mag worden verwijderd Het moet bij een erkend inzamelpunt worden ingeleverd O s mbolo com um caixote de lixo riscado que se encontra no aparelho significa que o aparelho no fim da sua vida til deve ser eliminado separadamente do lixo dom stico nos centros de recol ha adequados D4 bt be Da bebe Dat Be Bs Be Da Da Chapter 8 Assistants The Wizards menu offers step by step instructions for the following basic configuration tasks e First steps Choose the corresponding task from the navigation bar and follow the instructions and ex planations on the separate pages of the Wizard Chapter 9 System Management The System Management menu includes general system information and system set tings You see a system statu
176. ontains instructions for how to set up and connect your device This chapter provides a step by step guide to the basic func tions on your device These chapters contain all necessary information on how to operate the available performance features over the telephone This chapter explains how to reset your device to the ex works state This section contains a description of all the device s technical properties This includes explanations about the different access and con figuration methods All the configuration options of the Funkwerk Configuration Interface are described in this chapter The chapters are based on the navigation structure 2 About this guide Funkwerk Aphona Communications GmbH Chapter Description Call Routing Applications LAN Routing Firewall Local Services Maintenance External Reporting Monitoring Glossary List of visual aids The glossary contains a reference to the most important tech nical terms used in network technology The index lists all the key terms for operating the device and all the configuration options and gives page numbers so they can be found easily gt gt De Typographical elements Indicates practical information Indicates general and important points Identifies a warning of risk level Attention points out possible dangers that may cause damage to property if not observed Identifies a warning of risk level Warning points out possible dange
177. ook a a aa a 149 O fae ae m Ra ea at AE et eds Ud a oe at at os S 150 Import Export o 151 General is y ee Poe a Se a ee ew 153 Call Data Records 2 2 0 0 00 0002 2 eee 154 OUIQOING e s se ae Bo a Se a E a a 154 INCOMING 2 cs Ao eke Gk Ae ee ke SA i 155 12 4 3 Generals ess ss ia e ds SD Ga e e ae ds Ge ee ws E G 156 12 5 Hotel Functions ss 620 a po aa aa a 158 12 5 1 Room Status a a a a a a a 158 12 5 2 Hotel ROOMS e aan eo ad a a a a a a A 161 12 5 3 Central a4 a eA XE Ee ee ae a A GS 162 12 6 Mini Call Center 2 2 0 00000 20008 164 12 6 1 SAWS 205 i a at da a ee oe WR Bi wah Gok J BP ee oe Oe 165 12 6 2 LIMES sg sas a ae oe eB ee ee a Hee elt ve Rede we HS 166 12 6 3 AJ N S i ee a be te ee ee aol Ka Be tie eS 170 12 6 4 Generali sos a see ios Rack de hoe oe ee oe Rte ee 171 12 7 Doorcom Units s r ce c io a eR a ee we 172 12 7 1 Doorcom Units 2 2 o 172 12 72 Doorcom Signalling 2 2 2 173 12 8 Voice Mail System 2 o o o o 177 12 8 1 Voice MailBoxes a oa a a a a o 178 12 8 2 SIS cion ae a a A a ee ee E 182 12 8 3 General i i ey cra Soe Soe a a RRS ek we E 183 Chapter 13 MaintenanCe 005854 2088524 a ee 4 185 13 1 Diagnostics s o s aes ee ek ge Gy eg Ge a a EO a 185 13 1 1 PING TESE fe lbs al ai AS ee Ae GE ae BO Ee 185 13 1 2 DNS Test hs a OEM OR eck OH Bs 186 13 1 3 Tracerqute T6St o yar acid as SSD
178. or immediate call forwarding De 3 6 un or Dial 12 for permanent call forwarding if no answer or Dial 13 for call forwarding if busy Dial the CF destination number without EC Confirm your input with the key Positive acknowledge tone Replace receiver Turning off call forwarding De 3 Pick up receiver Press the key Dial 11 for immediate call forwarding or Dial 12 for permanent call forwarding if no answer or Dial 13 for call forwarding if busy Positive acknowledge tone Replace the receiver 5 2 20 Call assignments Switch all call options to night operation i de 3 o be Pick up receiver Press the key or key night operation on off Dial the code Positive acknowledge tone Replace receiver Switch to call option 1 4 all teams Positive acknowledge tone Pick up receiver k Call option on 911 Dial the code 1 4 Select the call option El A Replace receiver Switch to call option 1 4 all door intercoms 4 Pick up receiver Call option on 2 Dial the code 4 Select the call option Positive acknowledge tone De 3 o Le E Replace receiver Switch to call option 1 4 external announcements You will hear the positive acknowledge tone
179. oring Users Teams Team Status Name test Number 123 Users assigned Users logged on 0 0 Call Forwarding Disabled System Settings Active Variant Signalling 1 Switch call signalling Manually Signalling Simultaneous Busy on busy Disabled Automatic Call Pick up No None after10 Seconds Off Rerouting on no response Further Rerouting Advanced Settings Further Information Assigned Users Back Fig 80 Monitoring gt Status Information gt Teams gt Values in the Team status list Name Displays the name assigned to the team Number Displays the team s internal number Users assigned Users logged on Displays the users assigned to the team and how many of these users are logged in Call Forwarding Displays current call forwarding for this team Values in the System settings list Field Description Active Variant Day Displays the currently enabled call option for this team Switch call signalling Displays whether the call option can be switched manually over the calendar or manually and over the calendar Signalling Displays the type of call signalling in the team Busy on busy Displays whether busy on busy is configured for the team Automatic Call Pick up Displays whether automatic call acceptance is configured and which melody is played Rerouting on no re Displays whether redirect After time is enabled and if so the 195 Description The Advanced Settings menu consists of th
180. otel functions The administrator at the reception can view and modify the Room Status area Basic Settings Web Access Username Web Access Password Reception 1st Number 2nd Number Wake up Settings Duration Number of Repetitions Repeat after Wake up Announcement selectable Default Wake up Announcement Communication Costs Charge Rate Factor Currency Conversion Factor Header Text Footer Text Room Status Hotel Rooms General A APS No number selected No number selected 30 Seconds 1to 99 Seconds ov Minutes DEnabled MOH Intern 1 EA oK C Cancel __ Fig 59 Applications gt Hotel Functions gt General The menu Applications gt Hotel Functions gt General includes the following fields Fields in the General Basic Settings menu Description Fields in the Reception menu Funkwerk Aphona Communications GmbH 12 Applications iFlash 3 Flash 6 Field Description 1st Number Select the first internal telephone number for the reception 2nd Number Select the second internal telephone number for the reception if applicable Fields in the Wake up Settings menu Field Description Duration Enter the time during which a wake up call shall be signalled to the guest The default value is 30 Number of Repetitions Enter the number of repetitions for the wake up call Possible values are 1 to 5 The default value is 1 Repeat after Enter the time afte
181. out from the system telephone Assigned System Phones Phone Type M42IP 1st Number 11 Settings Keys Device Info System Phone Description Phone Type M42IP Serial Number Software Version Release Date and Time Last Device Configuration Thursday 1970 Jan 01 00 00 00 Fig 93 System Phones gt Assigned System Phones gt Device Info Meaning of the list entries Description Meaning Description Phone Type Serial Number Software Version Release Date and Time Last device configura Displays the entered description of the telephone Displays the type of telephone Displays the serial number of the telephone Displays the current version of the telephone software Displays the date and time of the telephone software version Displays the date and time of the last telephone configuration 221 15 User Access 222 Funkwerk Aphona Communications GmbH Description Meaning tion Answering machine Displays whether an answering machine module is inserted in the telephone Yes or not No Meaning of the key extension Description Meaning Module x Type Serial Number Displays the type and serial number of the connected key ex tension Module x Software Ver sion Displays the current software version of the connected key ex tension You can access information on you voicemail box in the Voice Mail System menu Your voicemail box settings are displayed in the Voice Mail Syste
182. outing View 20 per page Fitter in None equal Go Number Displayed Name Type of Number Trunk Assignment Page 1 Fig 25 Numbering gt Call Distribution gt Incoming Distribution gt Edit New The Numbering gt Call Distribution gt Incoming Distribution gt Edit New menu in cludes the following fields Fields in the Incoming Distribution Basic Settings menu Field Description Trunk Select the configured external connection for which call assign ment is to be made Assignment Select the internal number or the desired function to which in coming calls shall be assigned via the line selected in Trunk Possible values e Internal Number default value The internal team num ber is selected for assignment to a team iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 10 Numbering iFlash 3 Flash 6 Field Description DICE TH OICTA e Immediate Rerouting e Phone Remote Access e ISDN Login e Service Login e Mini Call Center Fields in the Incoming Distribution Settings internal number and redirect Field Description Internal Number Only for Assignment Internal Number Select the internal number to which incoming calls shall be as signed via the line selected in External Connection Fields in the Incoming Distribution Call Through settings menu Field Description Authorization Only for Assignment Call Through Define the authorisation for which the Call Through function
183. ow to activate the functions of the software licences you have purchased The following licence types exist e Licences already present in the system ex works e Free extra licences e Extra licences at additional cost The data sheet for your system tells you which licences are available in the system ex works and which can be obtained free of charge or at additional cost You can access this data sheet at www aphona net Entering licence data You can obtain the licence data for extra licences via the online licensing pages in the software license section at www aphona net Please follow the online licensing instruc tions Please also note the information on the licence card for licences at additional cost You will then receive an e mail containing the following data e License Key and Licence Serial Number You enter this data in the System Management gt Global Settings gt System Licenses gt New menu In the System Management gt Global Settings gt System Licenses menu a list of all registered licenses is shown Description License Type License Serial Number Status Possible values for Status Licence In addition above the list is shown the System License ID required for on line licensing 9 2 5 1 Edit New Choose the Fay icon to edit existing entries Choose the New button to add licences System Passwords Date andTime Timer System Licences Basic Settings Licence Serial Number Licence
184. pecif ic Wave format before being saved in the system 12 2 1 Wave Files In the Applications gt Voice Applications gt Wave Files menu you can load your an nouncement music files and set the volume 12 2 1 1 Edit Choose the s icon to edit existing entries Select to change the entry MoH internal 1and MoH internal 2are files specified in the system and can thus not be deleted Basic Settings Description MOH Intern 1 Volume 0 OK yin Cancel Fig 49 Applications gt Voice Applications gt Wave Files gt Edit The Applications gt Voice Applications gt Wave Files gt Edit menu includes the fol lowing fields Fields in the Wave Files Basic Settings menu Funkwerk Aphona Communications GmbH 12 Applications iFlash 3 Flash 6 Field Description Description Enter a description for the Wave file Click Browse and select the Wave file to be loaded into the Select file system through the Explorer window Volume Select the volume at which the Wave file shall be played by de fault Select 0 to play the file at a predefined default volume You can gradually diminish the volume using the negative val ues and increase it with the positive ones Possible values e 5 4 e 3 2 1 e 0 default value e 1 O ape O 3 In the Applications gt System Phonebook you can enter and administer numbers in the system phone book The employees in your company m
185. phone phone book menu They are not dis played in the System Phonebook of the user interface Entries in the sys tem telephone phone book menu with the M mark refer to an entered Mo bile Number for a user those with H mark to the Home Number 12 3 1 Entries In the Applications gt System Phonebook gt Entries menu all created phone book entries are displayed along with the associated speed dial Display is alphabetically or ganised 12 3 1 1 Edit New Choose the Fay icon to edit existing entries Select the New button to create new entries Entries Import Export General Phonebook Entry Description Phone Number Speed Dial Number 000 oK Cancel Fig 50 Applications gt System Phonebook gt Entries gt Edit New The Applications gt System Phonebook gt Entries gt Edit New menu includes the fol Funkwerk Aphona Communications GmbH 12 Applications lowing fields Fields in the Entries Phone book entry Field Description Description Enter a description for the entry Subsequent sorting in the phone book follows the initial letters of the entry Phone Number Enter the telephone number internal or external Speed Dial Number Enter a speed dial code If a speed dial number is entered counting occurs automatically A 3 digit sequence of 000 to 999 is possible Call Through Select whether the telephone number is to be approved for the Call Through function If a telephone number is approve
186. plays the interface over which the connection from outside Interface was routed In the Applications gt Call Data Records gt General menu you can define how the con nection data are saved in the system Outgoing Incoming General Basic Settings Web Access Username Ey Web Access Password eecccesee Save outgoing calls None O Al O With Project Code only Save incoming calls None An O with Project Code only Outgoing Calls No Privacy Number Truncation Incoming Calls No Actions Export call data records _ Export Delete call data records Delete oK yA Cancel Fig 56 Applications gt Call Data Records gt General The menu Applications gt Call Data Records gt General includes the following fields Fields in the General Basic Settings menu Field Description Web Access Username i a Enter a user name for the connection data administrator iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 12 Applications iFlash 3 Flash 6 Field Description Web Access Password Enter a password for the connection data administrator Save outgoing calls Select which outgoing connections should be saved Possible values e None default value O All e With Project Code only Save incoming calls Select which incoming connections should be saved Possible values e None default value e All e With Project Code only Privacy Number Trunca Select whether to save the number in abbreviated fo
187. r warding after time shall be performed The default value is 15 seconds There is the option for all numbers assigned internally to this doorcom signalling to be simultaneously called after a defined period The default value is 60 seconds In the Doorcom Signalling Variant 1 and 2 area you configure both intercom call options for this signalling profile iFlash 3 Flash 6 175 12 Applications Doorcom Terminal 1 Funkwerk Aphona Communications GmbH Doorcom Units Doorcom Signalling General Doorcom Signalling Variant1 Doorcom Signalling Variant 2 Basic Settings Assignment Internal Assignment Signalling Internal O External Numbers Add Simultaneous v Apply Back Fig 69 Applications gt Doorcom Units gt Doorcom Signalling gt Doorcom Signalling Variant 1 and 2 The Applications gt Doorcom Units gt Doorcom Signalling gt Doorcom Signalling Variant 1 and 2 menu includes the following fields Fields in the Doorcom Signalling Variant 1 and 2 Basic Settings menu Field Description Assignment Internal Assignment External Assignment Signalling 176 Select where pressing of the bell button shall be signalled Possible values e Internal Signalling occurs on an internal number e Internal Signalling occurs on an external number Select the internal numbers on which pressing of the door bell shall be signalled With Add you add an internal number Enter th
188. r as an R flash key and depending on connection status can execute the following functions In call status Initiate inquiry hold In inquiry dial status Dialling abort gt busy tone In inquiry call status Disconnect caller return to call in progress In inquiry call status Disconnect caller return to call in progress In inquiry busy status Return to held connection call Log in out mobile extension internally Pick up receiver Log in log out Dial the code Positive acknowledge tone de ko be EE Replace receiver Externally log in out mobile subscriber Pick up your telephone receiver and dial the external number to which the internal service number of the aphona iFlash is assigned Reset your telephone to tone dialling Lift the receiver Enter the 6 digit PIN2 Positive acknowledge tone EA gt YA Log in log out 6 4 Dial the code ve Positive acknowledge tone Replace receiver az Note Inquiries are not possible if the DTMF receiver cannot be switched on A DTMF receiver cannot be switched on if e the engaged tone detection is switched off for an external analogue con nection POTS e No PCM channel is linked if there s a direct IP to IP connection and a SIP provider e With an IP connection there is no calling over the G 711 codec or the DTMF signaling is outband with other codecs DTMF detection may not be operating corr
189. r Key Type System Call Announcement Select the internal number of a user on whose telephone an announcement shall be made For Key Type System Call Intercom Select the internal number of a user with which you wish to conduct simplex operations For Key types Call Forwarding CFNR Call For warding CFU Call Forwarding CFB Select the internal number of a telephone MSN from which the 116 iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 10 Numbering Field Description indicated destination number can be forwarded For Key Type Automatic Call Pick up Select the internal number of this telephone on which incom ing calls shall be automatically accepted For Key Type Hotel Room Select the internal number of a hotel guest For Key Type Agent wrap up Time Select the internal number of a user whose post processing time shall be modified at regular intervals when this key is pressed Automatic Call Pick up For Key Type Automatic Call Pick up Select when a call shall be automatically accepted by the entered internal subscriber Possible values e Immediately The call is immediately automatically accep ted e After 5 seconds The call is automatically accepted after 5 seconds e After 10 seconds The call is automatically accepted after 10 seconds Team For Key Type Extension Key Team Select the internal number of a team to be called when this key is pressed For Key Type Login
190. r sending the e mails SMTP Server Port Enter the port to be used for sending e mails The default value is 25 Return Address Enter any address to be used as sender when sending e mails This address merely serves to identify e mails in the inbox SMTP User Name Enter the user name for the SMTP server SMTP Password Enter the password for the SNMP server user 184 iFlash 3 iFlash 6 Chapter 13 Maintenance This menu provides you with numerous functions for maintaining your device It firstly provides a menu for testing availability within the network You can manage your system configuration files If more recent system software is available you can use this menu to install it If you require additional languages for the configuration interface or wish to use a voicemail system you can import the corresponding files You can also trigger a system reboot in this menu 13 1 Diagnostics In the Maintenance gt Diagnostics menu you can test the accessibility of individual hosts the resolution of domain names and certain routes 13 1 1 Ping Test Ping Test DNS Test Traceroute Test Ping Test Test Ping Address Output Fig 74 Maintenance gt Diagnostics gt Ping Test You can use the ping test to check whether a certain host in the LAN or an Internet ad dress can be reached The Output field shows the ping test messages The ping test is started
191. r which a wake up call to the guest should be renewed if he she has accepted the first there are no more wake up calls Possible values e No repeat e 1to5 The default value is 3 Wake up Announce Select whether the reception telephone may individually set the ment selectable wake up announcement music on hold for every wake up call to be configured The function is activated by selecting Enabled The function is disabled by default Default Wake up An Select the wake up announcement to be used by default for nouncement wake up calls All preset and additionally loaded Wave Files in the system can be selected Fields in the Communication Costs menu 163 12 Applications 164 Funkwerk Aphona Communications GmbH Field Description Charge Rate Factor Displays the system wide exchange rate and currency These Currency values are configured under System Management gt Global Settings gt System Conversion Factor Enter by which cost factor an external call shall be multiplied Header Text Enter your own text with a maximum of 78 characters This text is printed as a header over every bill of charges If you leave the text field empty no header is printed Footer Text Enter your own text with a maximum of 78 characters This text is printed as a footer under every bill of charges If you leave the text field empty no footer is printed E Note System printer connection data e Baud rate 9600 e D
192. rator for example A character string of up to 255 characters is possible The default value is FUNKWERK Enter the maximum number of syslog messages to be stored internally in the system Possible values are 0 to 1000 The default value is 20 You can view the stored messages in Monitoring gt Internal Log This setting has to be made by the administrator Select the priority of system messages above which a log should be created System messages are only recorded internally if they have a higher or identical priority to that indicated i e all messages generated are recorded at syslog level debug Possible values Emergency Only messages with emergency priority are re corded e Alert Messages with emergency and alert priority are re corded e Critical Messages with emergency alert and critical pri ority are recorded e Error Messages with emergency alert critical and error priority are recorded e Warning Messages with emergency alert critical error and warning priority are recorded e Notice Messages with emergency alert critical error warning and notice priority are recorded iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 9 System Management iFlash 3 Flash 6 Field Value e Information default value Messages with emergency alert critical error warning notice and information priority are recorded Debug All messages are recorded Maximum Number of This
193. rect on engaged You can configure redirect functions in Call Routing gt Incoming Ser vices gt Rerouting Functions Busy starting with Select from which number of subscribers the team is con sidered engaged In the menu Numbering gt Groups amp Teams gt Teams gt Log on Log off the individual team members are logged in out Teams test 14 General Variant1 Variant2 Variant3 Variant4 Log on Log off Basic Settings Numbers Status Apply Back Fig 24 Numbering gt Groups amp Teams gt Teams gt Log on Log off The menu Numbering gt Groups amp Teams gt Teams gt Log on Log off includes the following fields Fields in the Log on Log off Basic Settings menu Field Description Numbers Indicates the internal number of assigned team members Status Select whether the team member is logged into the team iFlash 3 Flash 6 97 10 Numbering 98 Funkwerk Aphona Communications GmbH Field Description The team member is logged in by selecting Logged in In this menu you configure internal forwarding of all incoming calls In the menu Numbering gt Call Distribution gt Incoming Distribution you configure the assignment of incoming calls to the desired internal numbers Under call assignment you assign numbers entered under External Numbers to the teams or an internal number Choose the pl icon to edit existing entries Incoming Distribution Misdial R
194. red Recent System Logs Time Level Subsystem Message 04 38 34 Information HTTP 03 32 55 nformation HTTP 03 25 37 nformation HTTP 03 24 42 nformation HTTP 01 56 15 nformation MPS 01 56 15 Information MPS 01 56 15 Notice MPS Timeout sid 821325514 Timeout sid 166585857 Timeout sid 1469676532 Timeout sid 2641695412 amd INF audio closing fd 4 01 56 15 Notice MPS 01 56 15 nformation INET sshd no hostkeys available exiting Fig 7 System Management gt Status The System Management gt Status menu consists of the following fields Fields in the Status System Information menu Field Value Displays the time past since the device was rebooted amd INF audio opened Yrd 0 O FEC ANM OS 2 AUDIO WAV fd 4 amd MSG version 1 1 Jul 27 2010 19 17 39 started 01 56 15 nformation Configuration system iflash 3 started at Sun Jan 25 1 56 15 2004 beed MSG version 1 0 Jul 27 2010 19 17 30 started Displays the current system date and system time Displays the device serial number 9 System Management 00 Displays the currently loaded version of the system software Displays day date and time of the last saved configuration stored boot configuration in flash Night Mode Status Displays whether your device is in normal operation Off or in night operation On Fields in the Status Resource Information menu 45 9 System Management Funkwerk Aphona Communications GmbH 46 Field Value
195. ring gt User Settings gt Class of Services gt Applications The menu Numbering gt User Settings gt Class of Services gt Applications includes the following fields Fields in the Applications Authorisation menu Field Description System Phonebook Au thorization Select whether this authorisation class may use entries in the system phone book and if so to what extent Possible values e Yes according to line access authorization default value System Phonebook entries may be used un less located beyond the configured line access authorisation e Yes without restrictions System Phonebook entries may be used without limitation e No System Phonebook entries may not be used iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 10 Numbering Field Description Music on Hold Select whether and which MoH Music on Hold shall be used Possible values e off default value A caller on hold shall hear no music on hold e lt MoH Wave file gt A caller on hold shall hear the selected Wave file as music on hold Doorcom Access Select whether this authorisation class may connect to the door intercom The function is activated by selecting Al lowed The function is disabled by default TAPI Select whether this authorisation class may use the system s TAPI functionalities The function is activated by selecting Al lowed The function is disabled by default Save call data records
196. rm ER If for data privacy reasons the number is to be only partially displayed you can select the number of positions not to be dis played For Outgoing Calls and Incoming Calls you can sep arately enter the number of hidden digits The hiding of digits occurs from right to left Possible values No default value e All e 1to9 Fields in the General Actions menu Field Description Export call data records If you wish to save the current connection data record in an ex ternal file click Export and save the file under the desired stor age location and file name Delete call data records If you wish to delete the current connection data record from the system storage click Delete 1 12 5 Hotel Functions In the Applications gt Hotel Functions menu you configure system hotel functions The integrated hotel application has been especially developed for smaller hotels and B amp B s The system software already contains Wake up call Check in Check out along with display of the Hotel Room status With check in the room telephone dial per mission is switched to direct outward dialling With check out dial permission is reset to internal This performance feature allows convenient printout of telephone charges accrued to the guest s room telephone between check in and check out This function also includes check in check out with which the room telephone is activated at arrival and blocked at departure A wak
197. rmal connection and the simplex operation key LED is switched on The simplex operation can be ended by renewed pressing of the function key or by pressing the loudspeaker key The LED switches off again at conclusion of the simplex operation If a telephone or a system telephone is the destination of a simplex operation call the iFlash 3 iFlash 6 caller s number is indicated in the display The simplex operation call is signalled over the loudspeaker with an attention tone The simplex operation can be terminated with the ESC key A function key can also be configured on a system telephone to deny or allow simplex op eration calls Se Note Simplex operation calls are automatically accepted by the called telephone by enabling the hands free function if e the telephone is not in use e simplex operation is allowed and e the Do not disturb function Call Protection is disabled If a simplex operation connection is not ended by both subscribers the con nection is automatically ended by the system after ca 2 minutes Announcement Do you wish to call your co workers to a meeting or to a meal You could call each of them individually or simply use the announcement function With just one call you reach all the announcement enabled telephones without subscribers having to pick up the re ceiver A Caution Although you can be heard with the announcement you cannot hear any comments your colleagues or family members make
198. rmation Net Direct Keypad Some time ago you purchased the most advanced telephone of the time Since then however a number of new performance features have appeared on the public network which cannot be used by simply pressing a key You can use the keypad function to em ploy your network operator s current ISDN functions by entering a key sequence from your ISDN or analogue telephone The keypad function allows control of service or performance features in your operator s network by entering character and numerical sequences Funkwerk Aphona Communications GmbH 10 Numbering iFlash 3 Flash 6 r Note You can only use the keypad performance feature if it is supported by your network operator and has been requested for your ISDN connection If you have set up an automatic outside line for an internal subscriber the keypad functions cannot be directly used First disable the Automatic outside line or dial the star key then the code for manual outside line e g 0 followed by keypad dialling beginning with the star or hash key Keypad functions can only operate from terminals that have been assigned an external multiple subscriber number MSN in configuration and possess a keypad authorisation Your network operator s performance features are always set up for the number MSN sent by your terminal The Advanced Settings menu consists of the following fields Fields in the Advanced Settings menu Field Description
199. rresponding telephone only needs to be lifted After a period without further entries set in configuration the system automatically dials the configured direct call number If you do not dial within the specified period from picking up the receiver automatic dialling is initiated Possible values are 1 to 30 The default value is 5 Transfer on no Answer Enter the time after which a free called subscriber is redirected according to the configured redirect options Possible values are 1 to 120 The default value is 20 External Door Connec tions If an intercom call is queried by an external telephone you can set the period after which this call is disconnected here Possible values e Unlimited e 60 seconds e 120 seconds e 180 seconds default value e 240 seconds e 300 seconds Fields in the Timer Advanced Settings Menu iFlash 3 Flash 6 59 9 System Management Funkwerk Aphona Communications GmbH Field Value Explicit Call Transfer Enter the time after which another call or call waiting is to occur to the initiating subscriber if the desired subscriber cannot be reached You have forwarded a caller to another subscriber via transfer or relay This subscriber could not be reached or is engaged However you wish to avoid the subscriber ending the call or being redirected by the system after time This is achieved by an automatic callback to your phone For calls forwarded without announcement special transfer
200. rs that may cause physical injury or even death if not ob served Typographical element Use Indicates lists iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 2 About this guide Typographical element Use Menu gt Submenu Indicates menus and submenus in Funkwerk Configuration Interface and in the Windows interface File gt Open Non proportional Indicates commands e g in the SNMP shell which you have Courier e g ping to input as shown 192 168 1 2592 bold e g Windows Indicates keys key combinations and Windows terms Start menu bold e g biboAdmLo Identifies fields in Funkwerk Configuration Interface and MIB ginTable tables variables italic e g none Indicates values that you enter for MIB variables or that can be configured Online blue and italic Indicates hyperlinks e g www funkwerk ec com iFlash 3 Flash 6 5 Chapter 3 Installation A Caution Before installation and startup of your device please attentively read the safety notices included in the Installation instructions Please refer to chapter Technical data on page 36 3 1 Setting Up and Connecting f Warning All areas which can only be opened with tools are maintenance areas Un authorised opening of the device may pose a risk to the user i Warning Protective Earth The following instructions in EN 60950 need to be fol lowed High contact current A protective earth needs to be in pla
201. s The caller bears the costs for the existing connection The function is activated by selecting Enabled The function is disabled by default Also select the desired music on hold or announcement Possible values O LELIE EF e MOH Internal 1 e MOH Internal 2 e MoH Wave 1 to 8 The Advanced Settings menu consists of the following fields Fields in the Advanced Settings Rerouting Functions menu Field Description Rerouting on no re sponse Select whether and if so to which team an incoming call should be redirected on no response Possible values None e lt Team gt Also enter the time after which the call should be redirected Further Rerouting Select whether and if so to which redirect option an incoming call shall be switched Possible values e off No other redirect options are used e Immediately The incoming call is immediately rerouted to the redirect function selected in Immediately 96 iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 10 Numbering Field Description e On Busy The incoming call is immediately rerouted to the redirect function selected in On Engaged Immediately Only for Further Rerouting Immediately Select the redirect function for immediate redirect You can configure redirect functions in Call Routing gt Incoming Ser vices gt Rerouting Functions On Busy Only for Other redirect functions On engaged Select the redirect function for redi
202. s The door opener can be pressed during an intercom call It is not possible activate the door opener if an intercom call is not taking place LE Note All functions of the door intercom intercom adapter are controlled via the code numbers indicated in the intercom user s manual The system does not support the intercom with specific codes 12 7 1 Doorcom Units In the Applications gt Doorcom Units gt Doorcom Units menu select the internal ana logue connection FXS to which an intercom adapter shall be connected Then dial the internal number for the connection and optionally the codes for call acceptance 12 7 1 1 Edit New Choose the Fay icon to edit existing entries Select the New button to create new entries Funkwerk Aphona Communications GmbH 12 Applications iFlash 3 Flash 6 Doorcom Units Doorcom Signalling Basic Settings Interface Internal Number No free Extension Available Code for Doorcom Call Acceptance oK Cancel Fig 67 Applications gt Doorcom Units gt Doorcom Units gt Edit New The Applications gt Doorcom Units gt Doorcom Units gt Edit New menu includes the following fields Fields in the Doorcom Units Basic Settings menu Field Description Interface Select the interface to which an intercom adapter shall be con nected All free FXS interfaces are available Internal Number Select the configured internal number to be assigned to the in tercom adapter Configure t
203. s amp Routing Basic Settings ARS Enabled Routing Stage 3 v oK Cancel Fig 41 Call Routing gt Automatic Route Selection gt General The menuCall Routing gt Automatic Route Selection gt General includes the following fields Fields in the General Basic Settings menu Field Description ARS Select whether to enable the ARS performance feature Automatic Route Selection The function is activated by selecting Enabled The function is disabled by default Routing Stage Select whether additional routes shall be used if an entered provider or bundle cannot be accessed Possible values e 1 No fallback lf the entered provider or the selected bundle Call Routing gt Automatic Route Selection gt Zones amp Routing gt Edit Add gt Mo Su gt Routing Stage 1 is not available the connection setup is terminated e 2 f the entered provider or the selected bundle Call Rout ing gt Automatic Route Selection gt Zones amp Routing gt Edit Add gt Mo Su gt Routing Stage 1 is not available there is an attempt to initiate the connection over the addi tional entered routing option Call Routing gt Automatic Route Selection gt Zones amp Routing gt Edit Add gt Mo Su gt Routing Stage 2 e 3 Default value If neither of the entered providers or bundles Call Routing gt Automatic Route Selection gt Zones amp Routing gt Edit Add gt Mo Su gt Routing Stage
204. s are signalled Log on Log off from a team via a configured function key is possible for telephone entered numbers MSN 1 MSN 9 Before entering the team number you must there fore dial the index of the telephone s number MSN entered in the corresponding team call option e System Call Announcement You can set up a connection to another telephone to which several telephones are assigned without this connection having to be actively accepted As soon as the telephone has accepted the announcement the connection is established and the announcement key LED is enabled The announcement can be ended by renewed pressing of the announcement key or by pressing the loudspeaker key The LED switches off again at conclusion of the announcement e System Call Announcement enable If the do not disturb function is enabled on your telephone no announcements can be made to your telephone You can also selectively deny or allow announcements using a function key e System Call Intercom You can set up a key is such a way that a connection to the specified telephone is established without this connection having to be actively ac cepted e System Call Intercom enable You can set up a key in such a way that the simplex operation function is allowed or denied e Boss Key Secretary Key You can set up a key as a special connection key The Boss telephone and Secretary telephone properties are saved in both telephones with these keys
205. s activated with Enabled The function is disabled by default External Number Under Individual Number enter the external telephone num ber to which a call should be signalled in parallel If the admin istrator has configured a Mobile Number and a Home Number for you these are displayed under Configured Home Number or Configured Mobile Number and may be selected Your user s most important settings are listed in the Settings gt General Settings menu Personal access data configuration password IP phone password as well as mobile and home office numbers can be customised Feature Settings General Settings User Datas Name user Description user Login Name user Password for HTML Configuration Access jeeeeeeee Show Password for IP Phone Registration Show Mobile Number MN Home Office Number Status Information Extension Numbers 678 intern Current Class of Service Default CoS Dialling Authorization Unlimited Allow manual trunk group selection Pick up Group 0 OK Cancel Fig 89 Settings gt General Settings The Settings gt General Settings menu includes the following fields iFlash 3 iFlash 6 207 15 User Access 208 Funkwerk Aphona Communications GmbH Fields in the User Data menu Field Description Name Displays your user s name Description Displays the additional description for your user Login Name Displays your user name for login to the user configuration in terface Password for
206. s overview In addition global system parameters such as the system name date time passwords timer and licences are managed and codes and ac cess authorisations for administration are configured 9 1 Status If you log into the Funkwerk Configuration Interface your device s status page is dis played which shows the most important system information You see an overview of the following data e System status e Your device s activities e g resource utilisation and active sessions e Status and basic configuration of physical interfaces e The last 10 system messages You can customise the update interval of the status page by entering the desired period in seconds as Automatic Refresh Interval and clicking on the Apply button Funkwerk Aphona Communications GmbH iFlash 3 Flash 6 Uptime System Date Serial Number BOSS Version Last Configuration Automatic Refresh Interval bo Seconds Apply _ System Information Uptime 2 Day s 19 Hour s 25 Minute s System Date Tuesday 2004 Jan 27 21 21 45 Serial Number TM3CC0009520002 BOSS Version V 7 9 Rev 1 Beta 3 from 10 07 27 19 08 19 Last Configuration stored Thursday 1970 Jan 01 00 00 00 Night Mode Status Off Resource Information CPU Usage 0 Memory Usage 21 4 127 9 MByte 16 External Memory Card No card used Active Sessions SIF RTP etc 0 Physical Interface Interface Specifics en1 0 192 168 0 254 255 255 255 0 ent 4 Not configured Not configu
207. set up a connection via a call by call pro vider 139 11 Call Routing 140 Funkwerk Aphona Communications GmbH Field Description Route Only for Routing Mode Route Select a bundle via which the external call shall proceed In the menu Call Routing gt Automatic Route Selection gt Zones amp Routing you define the zones via which dialling shall proceed using specific routes or providers Configuration of the routing tables for the defined zones occurs individually for each week day For 2 routing tables routing level 1 and routing level 2 can be created as fallback Choose the 3 icon to edit existing entries Select the New button to create new entries In the Numbers area enter the number or Partial Number of the zones for which you wish to configure the routing tables General Interfaces Provider Zones amp Routing New Zone Numbers Mon Tue Wed Thu Fri Sat Sun Basic Settings Description Number Partial Number Name Zones Add Apply Back Fig 43 Call Routing gt Automatic Route Selection gt Zones amp Routing gt Numbers Fields in the Zones amp Routing Basic Settings menu Field Description Description Enter a description for the entry Zones Configure the desired external zones which should be dialled via the desired entered provider routes Possible values e Number Partial Number Enter the number or part of a iFlash 3 Flash 6 Funkwerk Aphona Communica
208. sora eac oe pata a ra Re ee 31 5 2 24 Mobile subscriber 2 2 32 5 2 25 Hotel functions 2 o o 33 5 2 26 Modified access numbers 2 ee 34 Chapter 6 ROS n 64455 0b 4 WS DAES SO aa 35 Chapter 7 Technical data o 36 71 Scope of supply lt s s o o e A we a 36 72 General Product Features a a oaoa a o e o 36 7 3 LEDS ob At i e E o he e o do x 38 74 Connections 2 a a 40 75 WEEE information oeae oe p eoe eo 42 Chapter 8 ASSISIANS sora ri a rra OHSS oe 43 Chapter 9 System Management o 44 9 1 Status do a a we Sk ho we od A eit 44 9 2 Global Settings oa 0 46 9 2 1 A A 46 9 2 2 Passwords USE 2 6 ee eo 53 9 2 3 DateandTime lt s c e eop s aof eos posod nor po oe Ra 55 9 2 4 TIMO e oe Oe AA 58 9 2 5 System Licenses 2 2 eo 61 9 3 ACCESS Codes 1 ae eoa a a aa d 63 9 3 1 Alternative Access Codes aooo a a a 63 Chapter 10 NUMDENAG ao 4 9 E dw ee e e E AR E 66 10 1 User SettiNgS s s ca saca toca a a ea 66 10 1 1 USO ss on ocon a aaa a A a oa we a A 66 10 1 2 Class of Services aooo a a a 72 10 1 3 Parallel Ringing oa a a 87 10 2 Groups amp Teams w roka oe Gor E a aor a noi 88 10 2 1 TEAME i 225 a a Gti nt e a a e a aa Ee eo oh 89 10 3 Call Distribution 2 2 a poste saneca lt lt lt
209. ss Codes Alternative Access Codes 64 Fig 14 Numbering User Settings Users Basic Settings 67 Fig 15 Numbering User Settings Users Numbers 69 Fig 16 Numbering User Settings Users Outgoing Signalisation 70 Fig 17 Numbering User Settings Users Authorizations 71 Fig 18 Numbering User Settings Class of Services Basic Settings 73 Fig 19 Numbering User Settings Class of Services Features 77 Fig 20 Numbering User Settings Class of Services Applications 86 Fig 21 Numbering User Settings Parallel Ringing Edit New 2 88 Fig 22 Numbering Groups Teams Teams General 90 Fig 23 Numbering Groups amp Teams Teams Variantx 93 Fig 24 Numbering Groups 8 Teams Teams Logon Logoff 97 Fig 25 Numbering Call Distribution Incoming Distribution Edi New 98 Fig 26 Numbering Call Distribution Misdial Routing Edit 2 101 Fig 27 Numbering Terminal Assignment System Phone General 103 Fig 28 Numbering Terminal Assignment System Phone Settings 107 Fig 29 Numbering Terminal Assignment System Phone Keys 111 Fig 30 Numbering Terminal Assignment System Phone Keys Edit 112 Fig 31 Numbering Terminal Assignment System Phone Device Info 118 Fig 32 Numbering Terminal Assignment VoIP Edit New 120 Fig 33 Num
210. t4 Log on Log off Basic Settings Assignment Internal Assignment Options Signalling Busy on busy Automatic Call Pick up with Rerouting Functions Rerouting on no response Further Rerouting O External Internal Numbers Add Simultaneous v Enabled Enabled MOH Intern 1 Advanced Settings None Time until rerouting 10 Seconds off v Apply Back Fig 23 Numbering gt Groups amp Teams gt Teams gt Variant x The menu Numbering gt Groups amp Teams gt Teams gt Variant x includes the following fields Fields in the Variant x Basic Settings menu Field Description Assignment Internal Assignment You can assign several internal numbers to each team or an external number to each Define whether calls for a team shall be signalled to internal or external subscribers Possible values e External The entered external number is called e Internal default value The subscribers assigned to the selected number are called according to the defined sig nalling Only for Assignment Internal Select the internal team subscribers With Add you add more internal numbers 93 Description Automatic call acceptance in the team You want a caller to be accepted already at call signalling and not to hear the ringing tone That s no problem if you re using automatic call acceptance for team calls In this case the caller is automatically accepted by the sys
211. tem and hears an announcement or system music on hold During this time the call is signalled to the entered team subscribers If a subscriber takes the call the connection to the caller is established If a team is called it can be defined in configuration that the call is automatically accepted and that the caller hears an announcement or music The target subscriber s are called during this time After the receiver is picked up the announcement or music is turned off and the subscribers are connected to each other Possible settings for automatic call acceptance e Simultaneous All assigned terminals are called simultaneously If a terminal is busy call waiting can be used e Linear All assigned terminals are called in the sequence of their entry in configura tion If a terminal is engaged the next free terminal is called The call is signalled ca 15 seconds per subscriber This period can be set between 1 and 99 seconds per team in the configuration If subscribers are on the phone or logged out there is not forwarding time for these e Rotating This call is a special case of the linear call After all terminals are called call signalling begins again with the first entered terminal The call is signaled until the caller replaces the receiver or the call is ended by the exchange after ca 2 minutes e Setting up The terminals are called in the sequence of their entry in the subscriber list Every terminal that has already
212. terfaces gt Statistics You change the state of the interface by pressing the t button or button in the Action column Press the A button to display the statistical data for the individual interfaces in detail Values in the list Statistics Field Description Description Displays the name of the interface Type Displays the interface text Tx Packets Shows the total number of packets sent Tx Bytes Displays the total number of octets sent Tx Errors Shows the total number of errors sent 197 Description Chapter 15 User Access The system administrator can set up an individual configuration access interface for the users You the user can thus display your most important personal settings and individu ally customise some of these To log in to the configuration interface with your assigned access data enter your User name and Password in the login window After successful login the Statuspage is displayed It includes an overview of your most important settings In the Call Data Recordsmenu you get a detailed overview of the calls you have conduc ted and accepted The Settings menu includes an overview of the current settings of performance features Direct Call Call Forwarding and Parallel Ringing You can individually customise these here In addition you can view general settings and customise access and contact data You can also view the settings of the System Phones assigned to you and modify thes
213. terminals to one of these Class of Services 10 1 1 Users In the menu Numbering gt User Settings gt Users you configure the users of your sys tem their class and assign them internal and external numbers Choose the yp icon to edit existing entries Choose the New button to create new users 10 1 1 1 Basic Settings In the menu Numbering gt User Settings gt Users gt Basic Settings you specify basic user information Funkwerk Aphona Communications GmbH 10 Numbering Users Class of Services Parallel Ringing New User Basic Settings Numbers Outgoing Signalisation Authorizations Basic Settings Name Description External Numbers Number Mobile Number Access from system phone Number Home Number _J Access from system phone E mail Address Class of Service Standard Not allowed Optional Notallowed Night Not allowed Apply __ Back Fig 14 Numbering gt User Settings gt Users gt Basic Settings The menu Numbering gt User Settings gt Users gt Basic Settings includes the follow ing fields Fields in the Basic Settings Basic Settings menu Field Description Name Enter the name of the user This name is displayed in the phone book if you have entered a number a number and cleared it for the phone book under Mo bile Number Home Number The name is displayed with the codes M for mobile communication and H for Home Num ber in the system telephone display Description
214. th er the built in microphone shall be switched on immediately or only after pressing of the corresponding softkey If the micro phone is turned off during dialling the corresponding softkey must be pressed even if the connection is already active 212 iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 15 User Access Field Description The function is activated by selecting Enabled The function is disabled by default Receive UUS Select whether performance feature UUS User to User Sig nalling can be used for this telephone With this performance feature you can receive short text messages from other tele phones In this way you can send written information within the system e g Meeting at 9 30 AMOrWill be on holi day on Monday Possible values e Off UUS are blocked The USS performance feature is not used e Internal only Text messages can only be received in ternally e External only Text messages can only be received ex ternally e Internal and External default value Text messages can be received internally and externally In the menu System Phones gt Assigned System Phones gt Keys configuration of your system telephone s keys is displayed Your telephone features several function keys to which you can assign various functions on two levels The functions that can be programmed on the keys vary from telephone to telephone Every function key with automatic LED functions e g connection k
215. the connection charges Currency Enter the name of the currency e g EUR max 3 digit here This entry is only a name not taken up in any calculation of tar iff unit factors Special characters are not allowed Charging Information SO Upn Extension Select the transmission method for charging information at the internal SO bus Possible values e Keypad depending on country and provider the charging in formation is transmitted so as to allow direct display by the terminal e Functional the charging information is transmitted in a binary code and must first be decoded by the terminals EURO ISDN Both standard value both protocols are detected You can switch the system to night operation and thus enable certain call options for team signalling intercom signalling and redirect functions Advanced switching of call options is possible via a code or the calendar configured for night operation You perform configuration of a calendar for night operation in the Applic ations gt Calendar gt Calendar gt Edit New menu Fields in the System Night Mode menu Field Value Team Signalling Select the call option for team signalling in night operation Doorcom Signalling Select the intercom call option for intercom signalling in night operation Rerouting of Incoming Distribution Select the call option for redirect to announcement in night op eration iFlash 3 iFlash 6 9 2 2 Passwords User Setting
216. the passwords is another basic system setting System Passwords Date and Time Timer System Licences System Password User Password E Confirm User Password tee Configuration via Phone 4 Digit Numeric PIN PIN1 Remote Access to Phone 6 Digit Numeric PIN Remote Access e g Follow me Room Monitoring Enabled OK Cancel Fig 9 System Management gt Global Settings gt Passwords a Note All aphona devices are delivered with the same username password and PIN As long as the passwords or PIN s remain unchanged they are thus not protected against unauthorised use Make sure you change the passwords and PIN s to prevent unauthorised ac cess to the device As long as the password remains unchanged the warning System pass word not changed appears under System Administration gt Status The System Management gt Global Settings gt Passwords menu consists of the fol lowing fields Fields in the Passwords System Password menu 9 System Management Funkwerk Aphona Communications GmbH 54 You can use various protection functions to prevent misuse of your system by third parties You protect your system settings by means of a 4 digit PIN1 secret number Ac cess from outside remote access is protected by a 6 character PIN2 PIN1 is a 4 digit PIN that allows you to protect system settings from unauthorised access PIN2 is a 6 digit PIN number that prevents use of your system by unauthorised remot
217. tion If a voicemail system is enabled Voice Mail Systemwill be displayed Current Class of Service Displays the authorisation class assigned to the user Terminal Displays the interface assigned to this subscriber Charges Displays calculated charges for accrued connection units Status Displays the status of the interface to which the subscriber is connected Values in the Users System Settings list Field Description Parallel Ringing Displays whether parallel call is set up for the user Call Forwarding Displays current call forwarding for this user Do not Disturb Displays whether call waiting protection is set up for the user Only for system telephones Call Waiting Displays whether call waiting is allowed for internal and or ex ternal calls Direct Call Displays whether direct call on receiver pickup is configured for the user Room Monitoring Displays whether room monitoring is enabled for the user Announcement Displays whether the announcement is allowed for the user Doorcom Access Displays whether simplex operation is allowed for the user Automatic call accept Displays whether automatic call acceptance is configured for ance the user In the Monitoring gt Status Information gt Teams menu current settings for the teams are displayed By pressing the A button you display detailed statistics for the respective team iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH iFlash 3 Flash 6 14 Monit
218. tions GmbH 11 Call Routing Field Description number identifying a zone e Name Enter a name for this zone In the Mo Su area select the desired times for each routing level and the desired route or provider via which outgoing calls shall be routed from the entered time General Interfaces Provider Zones amp Routing xx Numbers Mon Tue Wed Thu Fri Sat Sun Settings z Start Time Interface Provider Routing Stage 1 Start Time Interface Provider Routing Stage 2 _ Add Apply _ Back Fig 44 Call Routing gt Automatic Route Selection gt Zones amp Routing gt Mo Su Fields in the Zones Routing lt Weekday gt menu Field Description Routing Stage 1 Configure the switching times for routing level 1 For this first select the Start Time from which routing shall occur over a specific interface or a specific network provider and select the latter under Interface Provider Routing Stage 2 Configure the switching times for routing level 2 For this first select the Start Time from which routing shall occur over a specific interface or a specific network provider and select the latter under Interface Provider iFlash 3 iFlash 6 141 Chapter 12 Applications Internal telephone performance features of the system are set up under Applications 12 1 Calendar In the Applications gt Calendar menu you can decide whether to make new entries or modifications in the calendar
219. two different settings outside of office hours Mode for status Out of Office Possible values Announcement only default value A caller hears an an nouncement but cannot leave a message e Announcement and Recording A caller hears an an nouncement and can leave a message The status of the individual voicemail boxes for specific subscribers is indicated in the Ap plications gt Voice Mail System gt Status menu You can see how many calls have gone into which voicemail box and how many old calls are already present Voice Mail Boxes Status General View 20 per page Fitter in None v equal v Go Internal Number User New Calls Old Calls 1234 gast 0 0 Page 1 Items 1 1 Fig 72 Applications gt Voice Mail System gt Status Values in the System Messages list Field Description Displays the number of the individual subscriber for which the voicemail box is configured Internal Number User Displays the name of the individual subscriber for which the voicemail box is configured New Calls Displays the calls which have not yet been listened to by the subscriber Old Calls Displays the calls which have already been listened to by the subscriber iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 12 Applications In this menu you can configure the general settings for your voicemail system Voice Mail Boxes Status General Basic Settings Voice Mail System
220. types UbA there is a callback or call waiting if a new call is already in progress to the initiating subscriber after the time entered here Possible values are 10 to 179 The default value is 30 Transfer to busy exten Enter the time after which a subscriber on hold is reconnected sion to the exchange The exchange wishes to transfer a call to a specific employee However he she is presently on the phone In this case the call can be switched to the subscriber s queue If the call is not picked up within the period defined here the switchboard is called again Possible values are 10 to 600 The default value is 30 System Parked Enquiry Enter the period after which an open inquiry is terminated and the subscriber is called again or has a call waiting You re conducting a call and wish to transfer it to a colleague Unfortunately you re not sure of this colleague s current where abouts With System Parked Enquiry the subscriber is held in the system s queue From your telephone you can now make an announcement advising your colleague of the waiting call Using a code on the open inquiry your colleague can take the call from any telephone If a call held in the queue is not taken by a subscriber within the period entered here there is a callback or call waiting to the initiating subscriber Possible values are 10 to 600 The default value is 30 60 iFlash 3 iFlash 6 9 2 5 System Licenses This chapter describes h
221. up receiver LJ Dial external number Fl Conduct call EX End call 5 2 2 Making internal calls All calls fax transmissions or data transmissions between internal analogue terminals and ISDN terminals are internal connections These connections are free of charge Making internal calls without Automatic outside line A Pick up receiver LJ Dial internal call number Fl Conduct call A End call Telephoning internally with Automatic outside line Pick up receiver Press key Dial internal call number Conduct call De le al k gt End call 5 2 3 Speed dial number from the phone book Lift the receiver Press the button and button LJ Select the speed dial index 000 to 999 Subscriber is called 2 Conduct call 5 2 4 Target bundle assignment Pick up receiver IP Prov 01 2 0 LJ Select bundle ISDN POTS S rov 01 99 LJ Dial external number 2 Conduct call A End call 5 2 5 Receiving calls ES Telephone rings EN Pick up receiver 9 Conduct call Al End call 5 2 6 Call pickup Call pickups from group A telephone close to you rings You want to receive the call on your telephone Pick up receiver Pick up call 2 Conduct call Answering machine pickup Pick up receiver Pick up call Fl Conduct call Call pickups from a specific subscriber Pickup of calls from a specific subscriber is systemwide and not tied to groups Pick up rec
222. uration that all team subscribers are then called in parallel simultaneously e Rotating Simultaneous on No Reply You ve set the intercom call to rotating After the defined time has run out you can also set in the configuration that all intercom subscribers are then called in parallel simultaneously The voicemail system is an intelligent answering machine for the extensions of your iFlash An individual voicemail box can be configured for each extension All subscribers can hear save or delete their messages from any telephone using a personal PIN code Subscribers can have themselves informed of incoming e mails Recorded messages can be automatically transferred to any e mail address General settings of the voicemail system are performed on your iFlash Operation of the individual voicemail boxes occurs via telephone Every subscriber can use her individual voicemail box by transferring calls to her voice mail box cer Note A maximum of 120 voice mail boxes can be used iFlash 3 iFlash 6 177 12 Applications 178 Funkwerk Aphona Communications GmbH Cer Note If you wish to use a voicemail box you ll need an installed SD card En Note Before using a voicemail box you must load the required folder structure with the announcement texts on the SD card see Software amp Configuration on page 187 via thMaintenance gt Software amp Configuration menu In the Applications gt Voice Mail System gt Voi
223. urb Select whether you wish to use the call protection do not dis turb performance feature With this performance feature you can enable call signalling to your terminal Analogue terminals use system code numbers for this Possible values 125 10 Numbering 126 Funkwerk Aphona Communications GmbH Field Description e Internal Calls not signaled e External Calls not signaled e No Calls signaled The Advanced Settings menu consists of the following fields Fields in the Advanced Settings CLIP settings menu Field Description Show incoming Number CLIP Select whether the subscriber s number shall be transmitted The function is activated by selecting Enabled The function is disabled by default Fields in the Advanced settings Further Settings menu Field Description Transmit Charges Pulses Select whether the system shall generate charge pulses for the terminal from the ISDN network charge information For this purpose you can define the charge impulse at 12 kHz or 16 kHz Possible values e off Charge information from the ISDN network is not trans mitted O 12 Ibiza e 16 kHz FXS Ringing Frequency Call signalling in analogue terminals occurs by configuring a call switching voltage at the called analogue connections This call switching voltage is converted into a specific ring tone by the analogue terminal In the system for the analogue connec tions you can set a call switching voltage with a
224. ust be identically entered in the system telephone and the system The menu Numbering gt Terminal Assignment gt System Phone gt General includes the following fields Fields in the System Phone Basic Settings menu Field Description Description To clearly identify the telephone in the system enter a descrip tion for the telephone Phone Type Displays the type of the connected telephone If the interface is configured the system automatically reads out the type The field can then no longer be edited if a telephone is connected Possible values e TSDN Upn O IP For Phone Type ISDN UPN Displays the system telephone product designation Possible values e M42 e M42S e M47 e M47 ForPhone Type IP Displays the system telephone product designation Possible values e M42TP iFlash 3 iFlash 6 Funkwerk Aphona Communications GmbH 10 Numbering Field Description e M47IP Location This setting has to be made by the administrator Only for Phone Type IP Select the location of the telephone Locations are defined in the VoIP gt Settings gt Locations menu Possible values e All locations e lt Location gt Interface Only for Phone Type I1SDN Upn Displays the interface to which the terminal is connected If the interface is configured the system automatically reads out the type The field can then no longer be edited if a telephone is connected Possible values e None
225. ust phone many customers This is where the system phone book comes in You need not enter the customer s number but can extract the name via the system telephone display and dial Customer names and telephone num bers can be centrally administered by an employee If a customer whose number has been entered in the phone book calls his her name appears in the system telephone dis play The system features an integrated phone book in which you can save phone book entries of up to 24 digits numbers and up to 20 character names text When creating a telephone book entry a Speed dial code is assigned to each entry Au thorised telephones can initiate speed dial from the phone book via these speed dial num bers 149 System Phones System Phones can dial from the system phone book via a special menu To search for a telephone entry enter the first letters max 8 of the desired name and confirm the entry The system always provides 8 phone book entries which you can view successively Se lect the desired entry and confirm with OK You must now begin to dial within 5 seconds The system telephone redialling list displays the name of the dialled subscriber instead of her number If a system telephone receives a call whose number and name are saved in the system phone book the caller s name is indicated in the system telephone display ME Note The user s other numbers Mobile Number and Home Number are only displayed in the system tele
226. uthorizations you can allow this user to perform certain configurations himself via HTML configuration For this a user name and password must be entered in the user HTML configuration and personal ac cess authorised Once logged out you can view and modify the corresponding settings after entering this user name and password Funkwerk Aphona Communications GmbH 10 Numbering Users Class of Services Parallel Ringing test Basic Settings Numbers Outgoing Signalisation Authorizations Basic Settings Password for IP Phone Registration User HTML Configuration Personal Access Enabled Login Name Password Further Options DEnabled Call Through Use routing and signalisation from number No Number Assigned Apply Back Fig 17 Numbering gt User Settings gt Users gt Authorizations The menu Numbering gt User Settings gt Users gt Authorizations includes the follow ing fields Fields in the Authorizations Basic Settings menu Field Description Password for IP Phone Registration Enter the password with which a user IP telephone must log in to the system The password can remain free if IP telephones log in but need not authenticate themselves Fields in the Authorizations User HTML Configuration menu Field Description Personal Access l i A Select whether this user shall receive access authorisation to a personalised user interface where he can perform his own entries and settings
227. x operation with other system telephones on the system e Function keys for control of system performance features enable call options login logout in teams line keys connection keys The status of defined performance features can be indicated via LED s assigned to individual function keys 15 4 1 1 Settings In the System Phones gt Assigned System Phones gt Settings menu you can enable specific performance features and functions for your system telephones 15 User Access 210 Funkwerk Aphona Communications GmbH Assigned System Phones Phone Type M42IP 1st Number 11 Settings Keys Device Info Basic Settings Headset Support DEnabled Enabled Call Waiting intemalcals Repeat Call Waiting Signal Advanced Settings Status LED Caller List v Conversation Display Number and Charge or Duration Default Signalling during Calls ptmr O Keypad Automatic Call Pick up O Immediately After 5 seconds After 10 seconds Mute after hands free Calling DEnabled Receiving UUS Internal and External Y Apply Back __ Fig 90 System Phones gt Assigned System Phones gt Settings The System Phones gt Assigned System Phones gt Settings menu includes the fol lowing fields Fields in the Settings Basic Settings menu Field Description Headset Support Select whether the telephone shall support a headset Call Waiting Select whether another call shall be supported for this tele phone through call
228. xport Phonebook Import 153 Fig 53 Applications System Phonebook General 4 153 Fig 54 Applications Call Data Records Outgoing 0 2 154 Fig 55 Applications Call Data Records Incoming 155 Fig 56 Applications Call Data Records General 156 Fig 57 Applications Hotel Functions Room Status Edit 159 Fig 58 Applications Hotel Functions Hotel Rooms Edit New 161 Fig 59 Applications Hotel Functions General 0 162 Fig 60 Applications Mini Call Center Status Lines 165 Fig 61 Applications Mini Call Center Status Agents 166 Fig 62 Applications Mini Call Center Lines General 167 Fig 63 Applications Mini Call Center Lines Option 2 2 168 Fig 64 Applications Mini Call Center Lines Logon Logoff 170 Fig 65 Applications Mini Call Center Agents Edit New 170 Fig 66 Applications Mini Call Center General 171 Fig 67 Applications Doorcom Units Doorcom Units Edit New 173 Fig 68 Applications Doorcom Units Doorcom Signalling General 174 Fig 69 Applications Doorcom Units Doorcom Signalling Doorcom Signalling Variant 1 and dar a o A A A 176 Fig 70 Applications Voice Mail System Voice Mail Boxes 178 Fig 71 Applications Voice Mail System Voice Mail Boxes Edit New
229. y Dial Key DTMF You can store a MFV sequence on every function key Dial Key Keypad Sequence You can store a keypad sequence on every func tion key Extension Key User Under a connection key you can set up dialling to an in ternal subscriber After pressing the corresponding key hands free is activated and the entered internal subscriber is dialled If a call is signalled for the entered internal sub scriber you can pick it up by pressing this connection key Extension Key Team Under a connection key you can set up dialling to a team After pressing the corresponding key hands free is activated and the entered team is called according to its enabled call option If a call is signalled for the entered team you can pick it up by pressing this connection key e Trunk Line an ISDN connection or a VoIP provider is set up under a line key If this key is pressed automatic hands free is enabled and the corresponding ISDN connec tion is assigned You then hear the external dial tone If an external call is signalled on another internal telephone you can pick it up by pressing this line key e Login Logout Team If you re entered as a subscriber in the call options of one or more teams you can set up a key to control your telephone s call signalling If you re logged in team calls are signalled to your telephone If you re logged out no team calls are signalled Log on Log off from a team via a configured function key is
230. ys to which functions may be assigned over two levels You access the second level of function keys by press ing the key twice This must occur in quick succession With the optional aphona key extension you have access to addi tional twice assignable function keys Possible values e Dial Key Standard e Dial Key DTMF e Dial Key keypad e Extension Key User e Extension Key Team e Trunk Line e Login Logout Team e System Call Announcement e System Call Announcement enable e System Call Intercom e System Call Intercom enable Boss Key e Secretary Key e Diversion secretariat e Call Forwarding CFNR e Call Forwarding CFU 115 10 Numbering Funkwerk Aphona Communications GmbH Field Description e Call Forwarding CFB e Macro Function eHicadscemeonmrnos sP comae e Callal I2Lere yo e Trunk Group Access e Connection Key e Hotel Room e System Parking e Agent wrap up Time e Night Mode Number Only for Key Type Dial Key Standard Dial Key DTMF and Dial Key Keypad You can save a number an MFV sequence or a keypad se quence on every function key Enter the call number or the code for the MFV keypad sequence Internal Number For Key Type Extension Key User Select the internal number of a user to be called when this key is pressed For Key Type Login Logout Team Select the internal number of a team to be logged into or out of when this key is pressed Fo

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