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GENICOM LN28 & ML280 User Manual

1. SIBO16F Figure 1 8 Paper Path Nov 00 Publication No GEG 99018A 1 10 GENICOM LN28 and microLaser 280 User Guide Paper Path Publication No GEG 99018A Nov 00 Using the Printer In this Chapter e About this Chapter on page 2 2 e Connecting the Printer to the AC Outlet on page 2 2 Turning Power On and Off on page 2 3 e Connecting the Printer to the Host Computer on page 2 4 e Selecting Print Media on page 2 8 e Loading Print Media on page 2 12 e Output Options for Oversize Print Media on page 2 22 Nov 00 Publication No GEG 99018A 2 2 GENICOM LN28 and microLaser 280 User Guide Connecting the Printer to the AC Outlet About this Chapter This chapter provides information concerning the daily use of the printer including procedures for connecting the printer and loading print media and guidelines for selecting print media Connecting the Printer to the AC Outlet 1 Insert the power cord into the AC connector on the rear of the printer 2 Verify that the power switch of the printer is in the O off position then insert the plug of the power cord into the AC outlet SIBO48F WARNING Never touch the power cord or plug with wet hands to prevent the risk of elec tric shock When disconnecting always grasp the plug and do not pull on the cable Dam age to the cord can lead to fire and electric shock
2. 7 Verify that the power switch of the printer is in the O off position then insert the plug of the power cord into the AC outlet SIBO48F Nov 00 Publication No GEG 99018A 7 28 GENICOM LN28 and microLaser 280 User Guide Maintaining the 500 Sheet Feeder 8 Turn the printer on by pressing I on the power switch on the right side of the printer Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 7 29 Moving the 500 Sheet Feeder Moving the 500 Sheet Feeder When moving the printer a short distance you may leave the 500 sheet paper feeder attached However when moving the printer a long distance please remove the 500 sheet paper feeder to avoid damaging either the printer or the feeder Nov 00 Moving the Printer and 500 Sheet Feeder a Short Distance Use the following procedure to move the printer and 500 sheet feeder a short distance ae ee Se ee Turn the printer off by pressing the O on the power switch on the back of the printer Unplug the AC power cord from the AC wall outlet Disconnect the printer from the host computer Wait 30 minutes for the printer to cool Remove the toner cartridge and cover it with an opaque plastic sheet With the help of another person carefully lift the printer and attached 500 sheet feeder and move them to the new location Once the printer is in the new location refer to the Installation Guide included in the origi nal pr
3. Load paper into the tray Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 8 15 Solving High Capacity Feeder Problems LOAD PAPER TRAY3 Paper Size Tray 3 is empty Load paper into the tray applies to HCF if one 500 Paper Type sheet paper feeder is installed HCF UNIT FAILURE Call Service The HCF has failed Turn the printer off then turn it on If the problem reoccurs contact an authorized service provider Installation Problems Simple oversights during installation may cause problems when you first use the high capacity feeder If the high capacity feeder is inoperative after you have installed it use the following proce dure to check several possible causes 1 Turn the printer off by pressing the O on the power switch on the right side of the printer 2 Make sure that the printer is properly seated on the high capacity feeder If the printer is properly seated but the high capacity feeder is still inoperative return to the installation procedure and carefully repeat all of the installation steps 3 Ifthe high capacity feeder is still inoperative after reinstallation remove it from the printer so you can run tests on the printer alone 4 Print a few sheets of paper through the main paper tray or the front tray to make sure the printer is still operational e If the printer is operational when the high capacity feeder is not attached contact eithe
4. Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 2 3 Turning Power On and Off Turning Power On and Off Use the following procedure to turn the printer on 1 Turn the printer on by pressing I on the power switch on the right side of the printer The status message Loading appears on the display This message indicates that the printer is warming up and is not ready to print After about 60 seconds the status message changes to Ready indicating that the printer is ready to print Loading p Ready NOTE If an error message appears on the display after you turn the printer on refer to Warning Messages and Error Messages on page 5 39 Use the following procedure to turn the printer off 1 Turn the printer off by pressing the O on the power switch on the right side of the printer Nov 00 Publication No GEG 99018A 2 4 GENICOM LN28 and microLaser 280 User Guide Connecting the Printer to the Host Computer Connecting the Printer to the Host Computer You must connect the printer to your computer using an IEEE 1284 parallel cable or a USB cable These cables are user supplied the printer does not include either of these cables The parallel and USB ports can not be used simultaneously and the default configuration of your printer has the USB port turned off NOTE When you turn the USB port on the parallel port is automatical
5. NOTE At this point you must wait at least 10 minutes before proceeding to clear jammed paper from the fuser This time is required to allow the fuser to cool Nov 00 Publication No GEG 99018A 5 20 GENICOM LN28 and microLaser 280 User Guide Paper Jams 12 Locate the hand grip on the rear of the printer and pull it to open the rear cover of the printer Br Za Ei X gt Z LEN E i 13 Open the fuser transport by pulling down on the spring loaded lever 1 Remove any jammed paper from the fuser 2 Make sure you do not to tear the paper leaving pieces stuck in the fuser Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 21 Paper Jams 15 Reinsert the front tray into the printer 17 Close the front tray cover Nov 00 Publication No GEG 99018A 5 22 GENICOMLN28 and microLaser 280 User Guide Paper Jams 18 Slide the pegs on the toner cartridge into the channels on the inside of the printer and lower the toner cartridge into the printer Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 23 Paper Jams 21 Close the top cover Clearing an EO Jam If an EO error code precedes the error message on the first line of the control panel display paper has jammed at the high capacity feeder Use the following procedure to clear a paper jam in this location 1 Pull
6. 7 21 Solving 500 Sheet Feeder Problems 5 Remove the front tray by lifting up slightly and pulling the tray out from the printer Nov 00 Publication No GEG 99018A 7 22 GENICOM LN28 and microLaser 280 User Guide Solving 500 Sheet Feeder Problems 8 Reinsert the front tray into the printer 10 Close the front tray cover Publication No GEG 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 User Guide 7 23 Solving 500 Sheet Feeder Problems 11 Slide the pegs on the toner cartridge into the channels on the inside of the printer and lower the toner cartridge into the printer 13 Close the top cover Correcting Miscellaneous Paper Feeder Problems Some paper feeder problems may not cause an error message and may not interfere with the opera tion of the printer If you are experiencing one of the problems listed below and there is no error message shown on the control panel display refer to the procedures in the following sections to check the possible causes of the specific problem Publication No GEG 99018A 7 24 GENICOM LN28 and microLaser 280 User Guide Solving 500 Sheet Feeder Problems e Inoperative paper feeder e Erratic operation e Unusual noise Inoperative 500 Sheet Paper Feeder The following characteristics define this feeder problem e The feeder appears to be inoperative e When attempting to print from the feeder the feeder does not respond and does
7. Atthehighcapacityfeedr TTT El At the regi sensor E2 X Between the paper feed section front paper tray or main tray and the toner cartridge E3 Between the toner cartridge and the fuser unit E4 At the paper exit slot E7 At the duplexer E8 At the offset output tray Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 5 Paper Jams Offset Output Tray optional E4 Duplexer tional optional E3 E7 El E2 2 Paper Feeders optional E7 Figure 3 12 Paper Jam Locations and Error Codes The most common causes of paper jams are e The printer is not placed on a level surface e The print media does not conform to the specifications e The paper is not loaded correctly in the front paper tray or the cassette e The paper is wrinkled or curled e The paper guide is not set correctly Occasional paper jams result from simple things such as static electricity sticking paper together causing several sheets to feed at the same time or from the feed rolls becoming slippery from an accumulation of paper dust Occasional paper jams usually require minor user intervention that involves reloading the paper or cleaning the feed rolls Nov 00 Publication No GEG 99018A 5 6 GENICOM LN28 and microLaser 280
8. Do not stack partial reams of paper Print Media Capacities Your printer can hold up to 3 150 sheets of standard weight paper depending upon the options installed The printer can be configured in the following five variations Printer 650 sheets Printer with 500 sheet feeder 1150 sheets Printer with two 500 sheet feeders 1650 sheets Printer with high capacity feeder 2650 sheets Printer with high capacity feeder and 500 sheet feeder 3150 sheets The following table shows the five configurations and the breakdown of paper capacity Front Tray Tray 1 Tray 2 Tray 3 High Total Paper standard standard option option Capacity Capacity Feeder option 150 500 650 150 500 500 1 150 150 500 500 500 1 650 150 500 2 000 2 650 150 500 500 2 000 3 150 If you want to use paper that is an odd size or weight you must use the front paper tray The front tray can hold the following quantities of non standard print media Nov 00 Envelopes 10 Transparencies 30 Publication No GEG 99018A 2 10 GENICOM LN28 and microLaser 280 User Guide Selecting Print Media e Labels 30 e Paper 150 NOTE Expect a slight reduction in image quality when you print on envelopes labels transparencies or postcards Publication No GEG 99018A Nov 00 Nov 00 Print Media Weight Type and Size The following table defines print media that you can use in each
9. GENICOM LN28 and microLaser 280 User Guide Clearing an E7 Jam 5 24 Clearing an E8 Jam 5 26 Print Image Quality Problems 5 27 Image is extremely faint and or image contains blank areas 5 28 Entire Page is Blank 5 28 Image is extremely dark and or white areas are not clean 5 29 Entire page is black 5 30 Black lines on the page 5 31 Ghost images on the page 5 31 Black Spots on the Page 5 32 Back of the Printed Page is Dirty 5 32 Finished Print is Damaged 5 33 Finished Image Rubs Off of the Page 5 34 Other Print Image Quality Problems 5 34 Miscellaneous Problems 5 35 Printer is Inoperative 5 35 Printer Operates Erratically 5 36 Printer Makes Unusual Noises 5 37 Room Lights Dim or Flicker When Printer Starts 5 38 Printer Interferes with Nearby Radio or Television Reception 5 38 Warning Messages and Error Messages 5 39 Warning Messages 5 40 Error Messages 5 41 Chapter 6 Using the Duplexer 6 1 About the Duplexer 6 2 Major Components of the Duplexer 6 2 Installing the Duplexer 6 2 Testing the Duplexer 6 5 Solving Duplexer Problems 6 6 Interpreting Duplexer Error Codes 6 6 Installation Problems 6 6 Clearing Duplex Paper Jams 6 7 Correcting Miscellaneous Duplexer Problems 6 8 Removing the Duplexer 6 12 Chapter 7 Publication No GEG 99018A Using the 500 Sheet Feeder 7 1 About the 500 Sheet Feeder 7 2 Major Components of the 500 Sheet Feeder 7 2 Nov 00 GENICOM LN28 and microLaser 280 User Gu
10. LOAD PAPER TRAY1 Paper Size Tray 1 is empty Load paper into the tray Paper Type LOAD PAPER TRAY2 Paper Size Tray 2 is empty Load paper into the tray Paper Type LOAD PAPER TRAY3 Paper Size Tray 3 is empty Load paper into the tray Paper Type LOAD PAPER FRONT Paper Size The front tray is empty Load paper into the tray Paper Type OUTPUT TRAY FULL Remove Paper The output tray is full Remove paper from the tray OFFSET TRAY FULL Remove Paper The offset output tray is full Remove paper from the tray Nov 00 Publication No GEG 99018A 5 42 GENICOM LN28 and microLaser 280 User Guide Warning Messages and Error Messages Error Message Line 1 Error Message Line 2 Possible Cause U2 ROS FAILURE Call Service The ROS has failed U4 FUSER FAILURE Call Service The fuser has failed HCF UNIT FAILURE Call Service The HCF has failed OFFSET TRAY FAIL Call Service The offset tray has failed DUPLEX FAILURE Call Service The duplexer has failed MAIN MOTOR FAIL Call Service The main motor has failed ENGINE NV FAIL Call Service The engine has failed FAN FAILURE Call Service The fan has failed Action Turn the printer off then turn it on If the problem reoccurs contact an authorized service provider MAINTENANCE REQ Press Start The printer needs maintenance Press the START button Publication No GEG 99018A
11. Before installing any options turn the printer off by pressing O on the power switch on the right side of the unit and disconnect the power cord from the AC outlet These precautions are necessary to avoid the risk of electric shock 1 Remove the 500 sheet paper feeder from its packaging and remove any cardboard inserts and packing tape Locate and set aside the small plastic bag containing two thumbscrews 2 Place the paper feeder on a sturdy level surface NOTE Do not move the printer once the paper feeder is installed 3 Remove the paper tray from the paper feeder Nov 00 Publication No GEG 99018A 7 4 GENICOM LN28 and microLaser 280 User Guide Installing the 500 Sheet Paper Feeders 4 Turn the printer off by pressing O on the power switch on the right side of the unit and disconnect the power cord from the AC outlet NOTE Installing the paper feeder while the printer is on may damage the printer or paper feeder 5 Close the front paper tray remove any printed sheets from the paper output tray and close the top cover S D NNN 6 Remove the main paper tray from the printer Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 7 5 Installing the 500 Sheet Paper Feeders 7 Align the three holes on the bottom of the printer with the three pegs on the paper feeder and lower the printer onto the paper feeder NOTE Be sure to lower
12. GEG 99018A 2 16 GENICOM LN28 and microLaser 280 User Guide Loading Print Media Loading Paper in the Front Tray Use the following procedure to load paper in the front tray 1 Open the front tray by pulling the hand grip on the top of the front tray cover 3 Lift the front tray up and out as shown on the label inside the front tray 4 Stack the paper that you will load in the front tray making sure that the edges are aligned and neat Position the paper stack so the surface to be printed faces up 5 Load the stack of paper into the front tray by sliding the stack between the paper guides and then pushing the paper stack into the tray until it will not go any further Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 2 17 Loading Print Media 6 Check the paper stack to make sure it is not loaded at an angle and that the guides barely touch the stack CAUTION Do not press the guides tightly against the stack the guides should just barely touch the stack of paper Paper guides that are too tight can m cause feed jams Loe o Loading Envelopes in the Front Tray 1 Open the front tray by pulling on the hand grip on the top of the tray 3 Pull the front tray up and out of the printer as shown on the label inside the front tray Nov 00 Publication No GEG 99018A 2 18 GENICOM LN28 and microLaser 280 User Guide Loading Print Media 4
13. GENICOM Part Numbers to order optional accessories Network Configuration LN28N microLaser 280N Memory 16MB Resolutions 300 x 300 dpi 600 x 600 dpi and 1200 x 1200 dpi Paper Input One 500 sheet A4 letter paper tray and one 150 sheet front tray for paper transparencies envelopes and other non standard paper sizes Paper Output One 500 sheet face down tray Interfaces IEEE 1284 Parallel USB 10 100BaseT 10Base2 Printer Languages PCL5e Adobe Postscript 3 Publication No GEG 99018A 6 GENICOM LN28 and microLaser 280 User Guide About the Printer Publication No GEG 99018A Nov 00 Getting Started In this Chapter e About this Chapter on page 1 2 e Package Contents on page 1 2 e Printer Location Requirements on page 1 3 e Parts of the Printer on page 1 5 e Optional Printer Accessories on page 1 8 e Paper Path on page 1 9 Nov 00 Publication No GEG 99018A 1 2 GENICOM LN28 and microLaser 280 User Guide About this Chapter About this Chapter This chapter reviews the contents of the printer packaging explains the parts of the printer and describes the space and environment requirements of the printer Package Contents The items shown in the following figure are included in the printer packaging If any items are missing or damaged contact your dealer NOTE If you have not unpacked and installed your printer please refer to the pictorial unpacking instruc
14. Most high capacity feeder error codes indicate routine status conditions such as running out of paper or a paper jam Some error codes indicate much more serious prob lems that may require the help of a service technician e Ifthe high capacity feeder is inoperative after installation refer to Installation Problems on page 8 15 and complete the recommended procedure e Ifthe printer control panel displays an error message or an error code refer to Interpreting High Capacity Feeder Error Messages on page 8 14 e Ifyou have a high capacity feeder problem but the printer control panel does not display an error message or error code refer to Correcting Miscellaneous High Capacity Feeder Prob lems on page 8 17 and follow the directions for correcting that problem Nov 00 Publication No GEG 99018A 8 14 GENICOM LN28 and microLaser 280 User Guide Solving High Capacity Feeder Problems Interpreting High Capacity Feeder Error Messages The printer control panel displays error messages when there is a problem with the printer or any of the optional paper handling components The following table lists all of the error messages associ ated with the high capacity feeder the possible cause of the error and the action to take to correct the problem If the control panel shows an error message that concerns another part of the printer refer to Chapter 5 Troubleshooting for a complete list of all warning and error messages E
15. Offset output tray cover Covers the components used when the optional offset output Top cover Rear cover tray is installed Remove when Provides access to the Provides access to installing the offset output tray inside of the printer the rear of the printer allows you to replace the allows you to remove Toner Cartridge or jammed paper remove jammed paper Ventilation slot Releases hot air produced inside the printer to prevent overheating Power cord _ connector Provides point of connection for S1B013F power cord Figure 1 4 Rear of the Printer Fuser Fixes toner onto the paper Rear cover Figure 1 5 Internal Parts of the Printer CAUTION The fuser becomes very hot while the printer is operating If you need to remove the drum cartridge to remove a paper jam turn the power off and wait at least 10 minutes before removing the drum cartridge and touching the fuser Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 1 7 Parts of the Printer LCD Display Shows error messages and other status messages also displays menus submenus and settings LED Indicators a ee faa ran AT Show printer status O O E Er Pushbuttons Start Stop Menu Select Allow you to navigate through Cancel g menus place a printer offline or AAA cancel a print job Figure 1 6 Control Panel Nov 00 Publication No
16. Open the flap of each envelope and place the envelopes in a neat and aligned stack that does not exceed 10 envelopes sS ST S 7 gt Gy 5 Position the envelope stack so the surface to be printed faces up and the flaps are open 6 Load the stack of envelopes into the front tray by sliding the stack between the paper guides and then pushing the envelope stack into the tray until it will not go any further 7 Slide the paper guide up against the stack of envelopes 8 Check the envelope stack to make sure it is not loaded at an angle and that the guides barely touch the stack CAUTION Do not press the guides tightly against the stack the guides should just barely touch the stack of paper Paper guides that are too tight can cause feed jams Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 2 19 Loading Print Media Loading Transparencies into the Front Tray 1 Open the front tray by pulling on the hand grip on the top of the tray 3 Load transparencies into the front tray one at a time sliding each transparency between the a y eee paper guides and then pushing the transparency into the tray until it will not go any further 4 Slide the paper guides up against the stack of transparencies Nov 00 Publication No GEG 99018A 2 20 GENICOM LN28 and microLaser 280 User Guide Loading Print Media 5 Check the transparency stack to make sure it is not loade
17. Press SELECT to save this setting Nov 00 Publication No GEG 99018A 3 8 GENICOM LN28 and microLaser 280 User Guide Paper Menu Blank Pages Print Print 1 Press NEXT or PREVIOUS to toggle This submenu allows Do Not Print between PRINT and DO NOT PRINT you to choose to either 2 Press SELECT to save this setting print or not print blank pages of a document Output Linking Off On 1 Press NEXT or PREVIOUS to toggle This submenu allows Off between ON and OFF you to turn the output linking function on or off 2 Press SELECT to save this setting Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 3 9 Interface Menu Interface Menu The Interface Menu provides access to the printer interface settings Use the following procedure to enter the interface menu 1 Press the MENU button on the control panel 2 Press the NEXT button until the text Interface Menu is shown on the second line of the display Press the SELECT button to enter the interface menu Press the NEXT button to move through the submenus Port Parallel Setup and USB Setup 5 Use the procedures in the following table to access and change the printer interface settings Submenus Default Available Procedure for Changing Setting Setting Settings Port Parallel Parallel 1 Press NEXT or PREVIOUS to toggle between This submenu allows you On On Off PARALLEL
18. requires service Image is extremely dark and or white areas are not clean The following characteristics define this print image problem The following procedure guides you through multiple actions that may solve this print image quality problem Proceed one step at a time until the problem is solved you may not need to complete the entire The print is very dark Black image areas are too black with little or no detail in them There is little or no separation between individual letters and words White areas on the page may have a light gray cast to them The control panel does not display an error code procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service L If your printer and software allows you to change the image density setting adjust the setting to the midpoint and print 20 pages of dense text or graphics If your system has an image density adjustment and it is set to maximum darkness unused toner may build up in the printer developer system and cause dark and dirty prints If your printer and software does not have an image density adjustment attempt to decrease the amount of toner in the printer developer system by running 20 pages of dense text or graphics Do not run a solid black page Publication No GEG 99018A 5 30 GENICOM LN28 and microLaser 280 User Guide Print Image Quality Problems If you h
19. 00 GENICOM LN28 and microLaser 280 User Guide 9 11 Solving Offset Output Tray Problems Correcting Miscellaneous Offset Output Tray Problems Some offset output tray problems may not cause an error message and may not interfere with the operation of the printer If you are experiencing one of the problems listed below and there is no error message shown on the control panel display refer to the procedures in the following sections to check the possible causes of the specific problem e Inoperative offset output tray e Erratic operation e Unusual noise Inoperative Offset Output Tray The following characteristics define this feeder problem e The offset output tray appears to be inoperative e When attempting to print to the offset output tray the offset output tray does not respond and does not transport paper e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this offset output tray problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Open and then firmly close all of the printer and offset output tray doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the offse
20. 16MB FLASH SIMM for PostScript MLXXXF DD Hard Disk for PostScript Publication No GEG 99018A C 4 GENICOM LN28 and microLaser 280 User Guide GENICOM Part Numbers User Publications GENICOM Part Number GEG 99044C Description GENICOM microLaser280 Electronic Library Contents include but are not limited to the following documents e GENICOM LN28 and microLaser 280 User Guide e Network Interface Installation Guide e Ethernet Network Interface Installation Guide North American Version includes English only e Ethernet Network Interface Installation Guide Interna tional Version includes English French German Italian and Spanish e Ethernet Network Interface User Guide e BM Network Interface User Guide Coax Twinax IPDS and SCS GEG 99094A GENICOM microLaser280 Electronic Library Contents include but are not limited to the following documents e GENICOM LN28 and microLaser 280 User Guide e Network Interface Installation Guide e Ethernet Network Interface Installation Guide North American Version includes English only e Ethernet Network Interface Installation Guide Interna tional Version includes English French German Italian and Spanish e Ethernet Network Interface User Guide e BM Network Interface User Guide Coax Twinax IPDS and SCS GEG 99032A GENICOM LN28 and microLaser 280 Installation Guide North American Version includes English only also avail
21. 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 User Guide 4 21 Cleaning the Printer 4 Reach into the main paper tray well and rotate the feed roll to the down position as shown in the figure below 5 Using a soft cloth slightly moistened with plain water carefully wipe the feed roll 6 Rotate the feed roll back into the feed position Publication No GEG 99018A 4 22 GENICOM LN28 and microLaser 280 User Guide Cleaning the Printer 8 Reinstall the main paper tray 9 Verify that the power switch of the printer is in the O off position then insert the plug of the power cord into the AC outlet SIBO48F Front Feed Rolls Use the following procedure to clean the front feed rolls Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 4 23 Cleaning the Printer NOTE This procedure involves removing the toner cartridge To avoid getting toner on counters floors and other surfaces set the toner cartridge on a drop cloth or some old newspaper after removing it from the printer 1 Turn the printer off by pressing the O on the power switch on the right side of the printer and disconnect the AC power cord from the wall outlet 3 Remove the toner cartridge from the printer and carefully place it on a drop cloth or old newspaper Nov 00 Publication No GEG 99018A 4 24 GENICOM LN28 and microLaser 280 User Guide Cleani
22. Has staples or paper clips attached Is categorized as thermal paper coated paper or carbon paper Is an envelope that is embossed is made of extremely thick paper or is padded Is an envelope that has metal clasps Is a sheet of labels that has the backing sheet exposed between individual labels Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 8 11 Loading Paper into the High Capacity Feeder Correct Paper Storage It is important to store paper correctly prior to placing it in the printer since improper storage can cause frequent paper jams and poor print quality Use the following guidelines when storing paper for use in the printer e Store reams of paper on a flat surface and always store them stacked horizontally e Store reams of paper in an area away from both direct sunlight and high humidity e Open sealed reams only when you are ready to load the paper into the paper tray and always close and seal partial reams of paper e Do not stack partial reams of paper Print Media Weight Type and Size The following table defines print media that you can use in the high capacity feeder and also indi cates the feed orientation long edge feed LEF or short edge feed SEF If you have concerns about a specific brand or type of media try samples of the media to determine if the resulting printer performance and print quality meet your expectations Paper Source Weight Paper Type and Paper
23. Lifting The HCF is lifting Wait until the HCF has finished lifting completely Maintenance Req Maintenance is required Call service Publication No GEG 99018A Nov 00 Error Messages GENICOM LN28 and microLaser 280 User Guide 5 41 Warning Messages and Error Messages The table below lists error messages the possible causes of each error and the actions required to recover from each error Error Message Line 1 EO JAM HCF E1 JAM TRAY REGI E2 1 JAM MISFEED E2 2 MISFEED DUP E3 JAM REGI FUSR E4 EXIT JAM E7 JAM DUPLEX E8 JAM OFF TRAY Error Message Line 2 Remove Paper Possible Cause There is a paper jam inside the printer Action Remove the jammed paper from the indicated location See the Paper Jams on page 5 4 for information about removing paper jams E5 TRAY OUT Reposition Front The front tray is out Reposition or close the front tray open E5 COVER OPEN Top Rear The top cover or rear Close the top or rear cover cover is open E5 COVER OPEN Offset Tray The offset tray cover is Close the offset tray cover E5 COVER OPEN Close HCF Cover The HCF cover is open Close the HCF cover J3 TONER CART Install Reset The toner cartridge is Install the correct toner cartridge not installed or an according to the specifications incorrect cartridge is See Replacing the Toner installed Cartridge on page 4 3
24. Menu Press the SELECT button to enter the PS menu Press the NEXT button to move through the submenus Print PS Errors and Manual Feed TO Press the SELECT button to enter a submenu 6 Use the procedures in the following table to access and change the PostScript settings This submenu allows you to set the manual feed timeout the number of seconds the printer shold wait for a manual feed A setting of O will cause printer to wait indefinitely for a manual feed decrease each digit of the five digit number 2 Press SELECT to move to the next number 3 Press SELECT after setting the last digit to the setting Submenus Default Available Settings Procedure for Changing Settings Setting Print PS Errors Off On 1 Press NEXT or PREVIOUS to toggle between ON This submenu allows you Off print and OFF do not print to choose to either print 2 Press SELECT to save this setting or not print PS errors Manual Feed TO 0 0 99999 1 Press NEXT or PREVIOUS to increase or save Publication No GEG 99018A Nov 00 PCL Menu GENICOM LN28 and microLaser 280 User Guide 3 11 PCL Menu The PCL Menu provides access to the PCL settings Use the following procedure to enter the PCL menu 1 Press the MENU button on the control panel Press the NEXT button until the text PCL Menu is shown on the second line of the dis play 3 Press the SELECT button to enter the P
25. Nov 00 Using the Duplexer In this Chapter e About this Chapter on page 6 2 e About the Duplexer on page 6 2 e Installing the Duplexer on page 6 2 Testing the Duplexer on page 6 5 e Solving Duplexer Problems on page 6 6 e Removing the Duplexer on page 6 12 Nov 00 Publication No GEG 99018A 6 2 GENICOM LN28 and microLaser 280 User Guide About the Duplexer About this Chapter This chapter provides all of the information necessary to install use and maintain the duplexer About the Duplexer The duplexer is a customer installed optional device that enables automatic printing on both sides of a sheet of paper The duplexer is designed to be mounted inside the printer just below the exit transport in the paper path The duplexer drives a single sided print partially out of the exit trans port then reverses the direction and pulls the printed page back into the printer to print the second side The printer can image two pages at a time therefore the duplex unit will process two pages sides 1 and 3 then refeed these pages for sides 2 and 4 Major Components of the Duplexer The following figure shows the major components of the duplexer Transport Rolls Exit Drive Motor Duplex Paper Sensor Duplex Drive Motor Mounting Pegs Installing the Duplexer Before you begin the installation procedure remove the duplexer from its packaging and remove any shipping tape or
26. O Vv o _ 4 Pushbuttons O mie Start Stop Ca ar a Cancel xO T Figure 3 9 Control Panel LCD Display The LCD display shows status and error messages that inform you of the current status of the printer and also displays menus submenus and printer settings when you are in the menu system The display contains two lines of text each with a maximum of sixteen characters Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 3 3 Control Panel Features LED Indicators The LED indicators also indicate printer status The four indicators can each be on off or blink ing indicating different phases of printer operation The table below explains the LED indicators LED Color When Off When On When Blinking O Green Printer is NOT Printer is READY N A READY Ready O Green Printer is IDLE Printer is ACTIVE Printer is WAITING a partial job i processing a job has been printed and the printer Active is waiting for additional job data O Green POWER is off POWER is on Power Saver Mode ON Power Yellow Printer is not in There is an error that N A h error mode requires user intervention Fault such as a paper jam a O service call required etc Pushbuttons The control panel pushbuttons allow you to access and navigate menus and also assist you in recov ering from printer errors The table below explains the funct
27. Sizes Feed Direction Accommodated High Capacity 16 to 24 lbs A4 LEF 297 x 210mm Feeder 60 to 135 g m 11 7 x 8 27 inches Letter LEF 279 4 x 215 9mm 11 x 8 5 inches Loading Paper into the High Capacity Feeder Use the following procedure to load paper into the high capacity feeder NOTE The high capacity feeder accommodates only A4 or letter size paper 1 Pull the high capacity feeder tray out until it stops Do not reach into the tray with your hand until the tray is completely lowered 2 Adjust the paper guides to fit the desired paper size by lifting the paper guides and inserting them into the appropriate guide holes Nov 00 Publication No GEG 99018A 8 12 GENICOM LN28 and microLaser 280 User Guide Loading Paper into the High Capacity Feeder 3 Hold a stack of paper with both hands as illustrated in the figure below 4 Gently place the paper into the paper tray Make sure the paper stack does not exceed the maximum paper level shown on the high capacity feeder tray 5 Push the paper tray all the way back into the high capacity feeder Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 8 13 Solving High Capacity Feeder Problems Solving High Capacity Feeder Problems When there is a problem with the high capacity feeder the printer control panel displays an error code and error message
28. This procedure involves removing the toner cartridge To avoid getting toner on counters floors and other surfaces set the toner cartridge on a drop cloth or some old newspaper after removing it from the printer 1 Turn the printer off by pressing the O on the power switch on the right side of the printer 2 Locate the finger grip on the right side of the top cover and lift the top cover up and back 3 Remove the toner cartridge from the printer and carefully place it on a drop cloth or old newspaper Nov 00 Publication No GEG 99018A 4 12 GENICOM LN28 and microLaser 280 User Guide Replacing Printer Components 4 Release the transfer roll by lifting up on the latches at either end Carefully lift the roll out of the clips and remove it from the printer Do not touch the surface of the new transfer roll Oil from your fingers can cause marks on printed sheets 6 Press the ends of the new transfer roll into the clips on the paper transport Rotate the locking arm down into the locked position Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 4 13 Replacing Printer Components 7 Slide the pegs on the end of the toner cartridge into the slots inside the printer and lower the toner cartridge into the printer 8 Close the top cover Nov 00 Publication No GEG 99018A 4 14 GENICOM LN28 and microLaser 280 User Guide Cleaning the Printer Cleaning the Prin
29. User Guide Installing the Offset Output Tray Use the following procedure to install the offset output tray 1 Remove any cardboard inserts or packing tape from the interior and exterior of the offset out put tray 2 Turn the printer off by pressing O on the power switch on the right side of the unit and disconnect the power cord from the AC outlet NOTE Installing the offset output tray while the printer is on may damage the printer or the offset output tray 3 Insert coins or similar objects into the two spaces below the standard offset output tray cover located at the rear of the top of the printer Push down or twist the coins to release the cover and remove the cover from the printer Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 9 5 Installing the Offset Output Tray 4 Install the cover supplied with the offset output tray in place of the standard cover Align the tabs on the cover with the holes on the printer and snap the cover in place 6 Insert the tabs on the offset output tray paper diverter into the matching holes on the right side of the rear cover Nov 00 Publication No GEG 99018A 9 6 GENICOM LN28 and microLaser 280 User Guide Installing the Offset Output Tray 7 Connect the wiring on the offset output tray paper diverter to the rear cover 8 Remove the small cover on the left side of the top of the printer 9 Gently l
30. WIN Latind 1G IS021 German 7J Desk Top OD ISO60 Norweg 10J PS Text 1F ISO69 French 13J Ventura Intl 14J Ventura US 6J Microsoft Pub 8M Math 8 PS Math 6M Ventura Math 9U WIN3 0 Latin1 8U Roman 8 ON ISO 8859 1 2N ISO 8859 2 5N ISO 8859 5 Nov 00 Publication No GEG 99018A 3 12 GENICOM LN28 and microLaser 280 User Guide PCL Menu Macro Filter Off On 1 Press NEXT or PREVIOUS to This submenu allows Off toggle between ON and OFF you to turn the 2 Press SELECT to save this macro filter on or setting off Lines Per Page 64 5 128 1 Press NEXT or PREVIOUS to This submenu allows increase or decrease the lines you to change the per page number of lines per 2 Press SELECT to save this page setting CR Mode CR CR CR CR 1 Press NEXT or PREVIOUS to This submenu allows CR CR LF choose from CR CR or you top define the CR CR LF action prompted by 2 Press SELECT to save this a carriage return a setting carriage return equals either a cariage return alone or a Carriage return and a line feed together LF Mode LF LF LF LF 1 Press NEXT or PREVIOUS to This submenu allows LF CR LF choose from LF LF or you to define the LF CR LF action prompted by 2 Press SELECT to save this a line feed a line setting feed equals either a line feed alone or a carriage return and a line feed together FF Mode FF FF FF FF 1 Press NEXT or PREVIOUS to This submenu allows FF CR FF choose fr
31. and USB to choose the type of 2 Press SELECT to save this setting interface The parallel and USB USB USB ports can not be ON Off On Off simultaneously Parallel Setup Interpreter Interpreter 1 Press NEXT or PREVIOUS to scroll through the This submenu allows you Auto Switch Auto Switch INTERPRETER FORMAT and MODE submenus to set up the parallel PCL 2 Press SELECT to choose a submenu interface When the Format PostScript 3 3 Press NEXT or PREVIOUS to scroll through the Parallel port is on the Raw settings USB port is off Format 4 Press SELECT to choose and save a setting Mode Raw Bidirectional Normal Binary Mode Bidirectional Standard USB Setup Interpreter Interpreter 1 Press NEXT or PREVIOUS to toggle between This submenu allows you Auto Switch Auto Switch INTERPRETER and FORMAT submenus to choose set up the USB PCL 2 Press SELECT to choose either submenu interface When the USB Format PostScript 3 3 Press NEXT or PREVIOUS to scroll through the port is on the parallel port Raw settings is off Format 4 Press SELECT to save this setting Raw Normal Binary PS Menu The PS Menu provides access to the PostScript settings Use the following procedure to enter the PS Menu 1 Press the MENU button on the control panel 2 Press the NEXT button until the text PS Menu is shown on the second line of the display Nov 00 Publication No GEG 99018A 3 10 GENICOM LN28 and microLaser 280 User Guide PS
32. and inspect the inside of the paper tray well removing any jammed paper Nov 00 Publication No GEG 99018A 5 10 GENICOM LN28 and microLaser 280 User Guide Paper Jams 8 Open the rear door of the feeder for tray 2 or tray 3 and remove any jammed paper then close the rear door of the feeder Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 11 Paper Jams 9 Remove the front tray by lifting up slightly and pulling the tray out from the printer 11 Remove any jammed paper from the toner cartridge well Nov 00 Publication No GEG 99018A 5 12 GENICOM LN28 and microLaser 280 User Guide Paper Jams 12 Reinsert the front tray into the printer 14 Close the front tray cover Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 13 Paper Jams 15 Slide the pegs on the toner cartridge into the channels on the inside of the printer and lower the toner cartridge into the printer Nov 00 Publication No GEG 99018A 5 14 GENICOM LN28 and microLaser 280 User Guide Paper Jams 18 Close the Top Cover Clearing an E3 or E4 Jam If an E3 or E4 error code precedes the error message on the first line of the control panel display paper has jammed somewhere between the registration sensor and the exit sensor Use the following procedure to clear a paper jam in this locati
33. are referred to as front rear right and left The front of the printer is the side near the control panel and the rear of the printer is opposite the front The left and right sides of the printer are defined as the sides to the left and right respectively of a person who is facing the front of the printer Conventions This following conventions are used throughout this manual to emphasize certain procedures or information NOTE A note is a tip or extra information that may be helpful in installing or using the printer CAUTION A caution message provides information that may help you avoid equipment damage process failure or inconvenience Read all caution messages carefully GENICOM will not be responsible for damage that results from improper use of the printer WARNING A warning message indicates the possibility of personal injury if a specific proce dure is not performed exactly as described in the guide Pay close attention to these sec tions and read them fully to prevent possible injury GENICOM will not be responsible for damage that results from improper use of the printer Publication No GEG 99018A 4 GENICOM LN28 and microLaser 280 User Guide About the Printer About the Printer The GENICOM LN28 and microLaser 280 printer uses a data modulated laser beam and conven tional dry ink xerographic processes to produce images up to 1200dpi resolution at a paper output speed of 28 pages per minute The printer can
34. broken compo nent These problems may require you to call a service technician to determine and correct the problem This section contains detailed procedures for correcting the following print image quality problems Image is extremely faint and or image contains blank areas Entire page is blank Image is extremely dark and or white areas are not clean Entire page is black Black lines on page Ghost images on page Black spots on page Back of printed page is dirty Finished print is damaged Finished image rubs off of the paper Other print image quality problems Publication No GEG 99018A 5 28 GENICOMLN28 and microLaser 280 User Guide Print Image Quality Problems Image is extremely faint and or image contains blank areas The following characteristics define this print image problem e The print is very light e There are no dark black areas e Parts of images letters or words may be missing e The image may easily rub off e White areas on the page are generally clean with no toner con tamination e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this print image quality problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Att
35. call for service 1 There are black lines running either horizontally or vertically on the page The lines may be isolated lines or they may be in groups or in tight patterns The control panel does not display an error code Replace the toner cartridge with a new one The toner cartridge may be scratched or damaged Call your service technician This image quality problem may be caused by a malfunctioning or broken component that requires service Ghost images on the page The following characteristics define this print image problem The following procedure guides you through multiple actions that may solve this print image quality problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Faint ghost images appear randomly on the page The image is generally a shadowy version of the previously printed page The quality of the main image is usually not affected The control panel does not display an error code If you were printing multiple copies of the same image print 20 pages of varying images Printing repeated impressions of the same image may leave a slight residual electrical image or faint toner image on the surface of the toner cartridge drum This faint image is then trans ferred to the she
36. cardboard inserts Verify that you have received the following items Duplexer Installation Sheet Duplexer Figure 6 13 Contents of Duplexer Shipping Box Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 6 3 Installing the Duplexer Use the following procedure to install the duplexer Nov 00 Publication No GEG 99018A 6 4 GENICOM LN28 and microLaser 280 User Guide Installing the Duplexer Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 6 5 Testing the Duplexer Testing the Duplexer After installing the duplexer use the following procedure to make sure it transports paper correctly 1 Turn the printer on by pressing the I on the power switch on the right side of the printer 2 Once the printer has warmed up and displays the Ready message on the control panel dis play use any software application to print a few duplexed sheets 3 Ifthe duplexer does not transport paper or if the control panel shows an error message refer to Solving Duplexer Problems on page 6 6 Nov 00 Publication No GEG 99018A 6 6 GENICOM LN28 and microLaser 280 User Guide Solving Duplexer Problems Solving Duplexer Problems When there is a problem with the duplexer the printer control panel displays an error code and error message Most duplexer error codes indicate routine status conditions such as a paper tray running ou
37. depending upon the type of assis tance that you need Your GENICOM Vendor The local vendor that you purchased the printer through may be best equipped to help you with printer problems Your vendor has specially trained service technicians available to answer ques tions and also has equipment that is necessary to analyze printer problems Your Application Vendor Printing problems often have more to do with the application you are using than with the printer itself Contact the manufacturer of the application in use for assistance in resolving such problems Internet The GENICOM server provides access to technical reports new product announcements a trade show schedule and other general information about GENICOM You can access the GENICOM server via any one of the many world wide web browsers available to Internet users The GENICOM home page is http www genicom com GENICOM Technical Support GENICOM Technical Support is available M F 8 00 am 8 00 pm Eastern Time 540 949 1031 US You can also fax questions to GENICOM Technical Support at 540 949 1505 US Please indicate whether you would like a fax or telephone reply If you call for assistance have the following information ready so our technicians can help you more quickly also include this information with any question that you fax to GENICOM Tech nical Support e Your phone number fax number and shipping address e A description of the problem e The pri
38. following procedure to move the printer a short distance ee oN Sa Se ee W m Turn the printer off by pressing the O on the power switch on the back of the printer Unplug the AC power cord from the AC wall outlet Disconnect the printer from the host computer Wait 30 minutes for the printer to cool Refer to Chapters 6 through 9 for instructions on moving installed paper handling options Remove the toner cartridge and cover it with an opaque plastic sheet If the printer or the table the printer is on has casters unlock the casters Move the printer to the new location Once the printer is in the new location refer to the Installation Guide included in the origi nal printer packaging for installation instructions Moving the Printer a Long Distance Use the following procedure to move the printer a long distance 1 Turn the printer off by pressing the O on the power switch on the right side of the printer 2 Unplug the AC power cord from the wall outlet and from the back of the printer Be 4 Remove the paper from all of the paper trays Disconnect the printer from the host computer Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 4 27 Storing the Printer for Long Periods of Time 5 Wait 30 minutes for the printer to cool 6 Remove all installed paper handling options Refer to Chapters 6 through 9 for instructions for removing installed paper handling options 7 Remove the
39. from the AC outlet Contact your dealer or an authorized service provider No Ready Message After warming up the printer control panel displays the text Ready indicating that the printer is ready to print If the printer does not show this message but shows an error message instead refer to Warning Messages and Error Messages on page 5 39 to determine the appropriate action for the specific error message that is shown If the printer does not display either the Ready message or an error message contact your retailer or sales representative Noise Smoke or Smell If you notice unusual noise smoke or smell after turning the printer on turn the printer off imme diately and disconnect it from the AC wall outlet Use the following procedure to determine the cause of and alleviate the problem Nov 00 Publication No GEG 99018A 5 4 GENICOM LN28 and microLaser 280 User Guide Paper Jams 1 Refer to the pictorial unpacking sheet and the Installation Guide included in the printer packaging and make sure you have removed all shipping spacers and protective tape from the inside of the printer the paper trays and the toner cartridge 2 Open the covers on the printer and carefully inspect the fuser area Remove any pieces of paper that may be stuck in the fuser 3 Check the inside of the printer for any obviously broken or detached parts If you find a bro ken part contact your retailer or sales repres
40. high capacity feeder 2 Test the printer by printing a few sheets from the main tray If you cannot print a sheet of paper from the main tray and the printer does not display an error code go to Inoperative Printer on page 5 3 If you can print a sheet of paper from the main tray proceed to the next step 3 Examine the printer driver settings to make sure the high capacity feeder is available as an installed option 4 Ifthe high capacity feeder is correctly set as an installed option reload the printer driver soft ware The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the DRIVERS folder on the Electronic Library CD ROM for detailed instructions on installing the driver 5 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Feeder Operates Erratically The following characteristics define this high capacity feeder problem Nov 00 Publication No GEG 99018A 8 18 GENICOM LN28 and microLaser 280 User Guide Solving High Capacity Feeder Problems The high capacity feeder does not function correctly e The high capacity feeder does not feed paper or feeds paper without a request e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this high capacity feed
41. high capacity feeder use the following test procedure to verify that the feeder is operating correctly is A Turn the printer on by pressing the I on the power switch on the right side of the printer Once the printer has warmed up and displays the Ready message on the control panel dis play use any software application to print a few sheets from the high capacity feeder If the feeder does not feed paper or if the control panel displays an error message refer to Solving High Capacity Feeder Problems on page 8 13 Selecting Print Media Your printer can print on a variety of media including plain paper labels transparencies and enve lopes Always use print media that meet the guidelines for use with this printer Print media that is not recommended for use with this printer may cause frequent paper jams or poor print quality Paper and Print Media To Avoid Do not use paper or print media that has any of the following characteristics Does not meet the paper and media size and weight specifications for this printer Is not labeled for use with xerographic printers or xerographic copiers Cannot withstand temperatures of up to 310 F 155 C Is in a sealed package that is obviously damaged or wet Is excessively wrinkled curled torn or warped Is folded or creased Has either an extremely slick surface or an extremely textured surface Has an exposed adhesive surface Has paper pieces glued or taped to the media
42. in the output tray To help prevent these problems raise the paper stop on the top output tray when you are printing on non standard paper types and pull out the extension tray and raise the oversize paper stop when printing on oversize papers Publication No GEG 99018A Nov 00 Understanding and Navigating the Control Panel Menus In this Chapter Nov 00 About this Chapter on page 3 2 Control Panel Features on page 3 2 Navigating the Control Panel Menus on page 3 4 Menu Structure on page 3 6 Paper Menu on page 3 6 Interface Menu on page 3 9 PS Menu on page 3 9 PCL Menu on page 3 11 System Menu on page 3 13 Quality Menu on page 3 15 Functions Menu on page 3 16 Status Menu on page 3 16 Publication No GEG 99018A 3 2 GENICOM LN28 and microLaser 280 User Guide Control Panel Features About this Chapter This chapter explains the control panel and its functions and also demonstrates how to navigate throughout the various menus and submenus that allow you to view and change the printer set tings Control Panel Features The control panel is located on the front of the printer and contains the display indicators and pushbuttons that allow you to view and change the printer settings The figure below shows the control panel features LCD Display 7 LED Indicators Power Fault C J gt 2 z Ready
43. microLaser 280 User Guide 6 13 Removing the Duplexer 4 Slip the lower mounting pins out of the brackets inside the rear of the printer and lift the duplex unit out of the printer 5 Close the rear cover 6 Insert the plug of the AC power cord into the AC wall outlet and turn the printer on by pressing I on the power switch on the right side of the printer Nov 00 Publication No GEG 99018A 6 14 GENICOM LN28 and microLaser 280 User Guide Removing the Duplexer Publication No GEG 99018A Nov 00 Using the 500 Sheet Feeder In this Chapter e About the 500 Sheet Feeder on page 7 2 e Installing the 500 Sheet Paper Feeders on page 7 3 e Testing the 500 Sheet Feeder on page 7 10 e Selecting Print Media on page 7 10 e Loading Print Media on page 7 13 e Solving 500 Sheet Feeder Problems on page 7 16 e Maintaining the 500 Sheet Feeder on page 7 25 e Moving the 500 Sheet Feeder on page 7 29 Nov 00 Publication No GEG 99018A 7 2 GENICOM LN28 and microLaser 280 User Guide About the 500 Sheet Feeder About this Chapter This chapter provides all of the information necessary to install use and maintain the 500 sheet paper feeder option including procedures for cleaning the feeder and removing paper jams About the 500 Sheet Feeder The 500 sheet feeder is an optional single tray paper feeder that attaches under the printer which
44. nes or E AMT 2 ey ets 222 LA A Ee aa Uy as 4 X Fry 2 Test the printer by allowing it to run for a few days without the duplexer installed If the printer operates erratically when the duplexer is not installed refer to Printer Operates Erratically on page 5 36 If the printer does not operate erratically when the duplexer is not installed reinstall the duplexer and proceed to the next step 3 Open and then firmly close all of the doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the duplexer can operate When a door is open the inter lock switch is not activated and the duplexer cannot operate Ifa door is not firmly closed the interlock switch can bounce between being activated and being not activated confusing the system and causing erratic operation 4 Reinstall the printer driver software The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the DRIVERS folder on the Electronic Library CD ROM for detailed instructions on installing the drivers 5 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Duplex Makes Unusual Noises The following characteristics define this duplexer problem e The duple
45. not feed paper e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this feeder problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Open and then firmly close all of the printer and feeder doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the feeder can operate When a door is open the inter lock switch is not activated and the feeder cannot operate If a door is not firmly closed the interlock switch may not be fully activated resulting in an inoperative feeder 2 Test the printer by printing a few sheets from the main tray If you cannot print a sheet of paper from the main tray and the printer does not display an error code go to Inoperative Printer on page 5 3 If you can print a sheet of paper from the main tray proceed to the next step 3 Examine the printer driver settings to make sure the 500 sheet paper feeder is available as an installed option 4 Ifthe 500 sheet feeder is correctly set as an installed option reload the printer driver software The printer driver software running on the host computer may be damaged Reinstalling the software i
46. of the display contains information about the action required to recover from the error When the control panel displays a warning or error message refer to the following tables and com plete the actions recommended for the specific message that is shown Publication No GEG 99018A 5 40 GENICOM LN28 and microLaser 280 User Guide Warning Messages and Error Messages Warning Messages The following table lists warning messages possible causes and the actions required to correct each cause Warning Message Line 2 of display Tray 1 Missing Possible Cause Tray 1 is not installed Action Install the tray Tray 2 Missing Tray 2 is not installed Install the tray Tray 3 Missing Tray 3 is not installed Install the tray Paper Low Tray 1 The paper supply in tray 1 is low Add paper to the tray See Loading the Main Tray on page 2 12 Paper Low Tray 2 The paper supply in Tray 2 is low Add paper to the tray Paper Low Tray 3 The paper supply in Tray 3 is low Add paper to the tray Paper Out Tray 1 There is no paper in Tray 1 Add paper to the tray Paper Out Tray 2 There is no paper in Tray 2 Add paper to the tray Paper Out Tray 3 There is no paper in tray 3 Add paper to the tray Output Tray Full The output tray is full Remove paper from the tray Offset Tray Full The offset output tray is full Remove paper from the tray HCF
47. output tray covers Use only cold water and a very mild soap to clean covers 4 Using a soft dry cloth thoroughly dry the covers and tray faces 5 Insert the plug of the AC power cord into the AC wall outlet and turn the printer on by pressing I on the power switch on the right side of the printer Moving the Offset Output Tray Moving the Offset Output Tray a Short Distance Use the following procedure to move the offset output tray a short distance Turn the printer off by pressing the O on the power switch on the right side of the printer Disconnect the plug of the AC power cord from the AC wall outlet Disconnect the printer from the host computer Wait 30 minutes for the printer to cool before moving the printer Remove the toner cartridge and cover it with an opaque plastic sheet oe Og ee oS With the help of another person grasp the recessed areas on the bottom of the printer and lift the printer Carefully carry the printer to the new location 7 Once the printer and offset output tray are in the new location refer to the printer Installa tion Guide included in the original packaging to reinstall the printer Moving the Offset Output Tray a Long Distance 1 Turn the printer off by pressing the O on the power switch on the right side of the printer 2 Disconnect the plug of the AC power cord from the AC wall outlet and disconnect the AC power cord from the printer 3 Disconnect the printer from the h
48. overload the tray and make sure the paper stack is beneath the retaining clips on both sides of the tray Fan paper before placing it in the tray and place paper in the tray with the print side up NOTE To avoid paper jams and other paper transportation problems make sure the length and width guides are adjusted to match the paper size and are locked firmly into place Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 2 15 Loading Print Media Loading the Front Tray The front tray located on the front of the printer can accommodate a maximum of 150 sheets of paper sizes up to A3 or 8 5 x 17 inches the front tray can also accommodate a maximum of 30 sheets of standard labels transparencies or postcards and a maximum of 10 standard envelopes The tray has two guides that are located on the left and right sides of the tray These guides allow you to adjust the size of the area that holds the print media Use the following guidelines when loading the front tray Nov 00 Do not mix print media in the front tray for example do not load a stack that includes both envelopes and standard paper Load only one type of print media Do not mix print media sizes in the front tray for example do not load a stack that includes two or more different sizes of paper Do not load print media that is obviously damaged wet creased or wrinkled Do not overfill the front tray Publication No
49. power switch on the right side of the printer Cleaning the Exterior of the High Capacity Feeder Through normal use the exterior of the high capacity feeder may become dirty or stained with toner Although exterior dirt should not affect printer performance an occasional exterior cleaning may be necessary to maintain the appearance of the high capacity feeder 1 Turn the printer off by pressing O on the power switch on the right side of the printer 2 Remove the plug of the AC power cord from the AC wall outlet Nov 00 Publication No GEG 99018A 8 20 GENICOM LN28 and microLaser 280 User Guide Maintaining the High Capacity Feeder 3 Using a soft cloth slightly damp with cold water wipe the high capacity feeder covers and tray faces Use a very mild non abrasive soap to remove heavy dirt and toner stains CAUTION Do not use solvents or abrasive cleaners to clean high capacity feeder covers Use only cold water and a very mild soap to clean covers 4 Using a soft dry cloth thoroughly dry the covers and tray faces 5 Insert the plug of the AC power cord into the AC wall outlet and turn the printer on by pressing I on the power switch on the right side of the printer Cleaning Feed Rolls Rubber feed rolls drive sheets of paper out of the high capacity feeder paper tray into the printer These feed rolls wear with normal use and eventually become coated with paper dust and must be cleaned Frequent feed jams in the fro
50. problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Check to make sure the AC power cord is firmly connected to the AC wall outlet and that the other end of the AC power cord is firmly connected to the printer A loose or partially connected AC power cord may cause erratic operation If the AC power cord is repeatedly loose or disconnected you may consider moving the printer to a safer loca tion If the AC wall outlet is broken allowing the power cord to easily fall out replace the outlet Check to make sure the computer interface cable is firmly connected to the printer and that the other end of the cable is firmly connected to the computer Publication No GEG 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 37 Miscellaneous Problems There may be a bad connection between the printer and the computer Reconnecting both ends should reestablish a more reliable electrical connection If you have another interface cable available substitute the new cable for the one currently connecting the printer and computer 3 Open and then firmly close all printer doors and covers Interlock switches monitor the position of printer doors and covers for safety reasons When a door is closed the interlock switch is activated and the printer can operate When a door is o
51. reestablish a good electrical connection Disconnect then reconnect the interface cable that runs between the printer and the host computer There may be a bad connection between the printer and the computer Reconnecting both ends should reestablish a good electrical connection If you have another interface cable avail able substitute that cable for the one currently connecting the printer and the computer Reinstall the print driver software located in the DRIVERS folder on the Electronic Library CD ROM The print driver software running on the host computer may be corrupted Reinstalling the software is an easy and inexpensive way to isolate or eliminate the source of the problem Replace the toner cartridge with a new one The toner cartridge may be damaged Call your service technician This image quality problem may be caused by a malfunctioning or broken component that requires service Publication No GEG 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 31 Print Image Quality Problems Black lines on the page The following characteristics define this print image problem The following procedure guides you through multiple actions that may solve this print image quality problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints
52. software The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the DRIVERS folder on the Electronic Library CD ROM for detailed instructions on installing the drivers 3 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Feeder Makes Unusual Noises The following characteristics define this feeder problem e The feeder makes unusual noises or makes more noise than usual either while idle or while printing e The feeder feeds paper without a problem e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this feeder problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Remove the paper trays and inspect the inside of the feeder for jammed paper or obviously broken components Broken components or scraps of paper lodged inside the feeder may be brushing against mov ing parts and causing the noise 2 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Maintaining the 500 Sheet Feeder Nov 00 The 500 she
53. this Chapter This chapter provides information about maintaining your printer Although the printer requires very little maintenance with normal daily use you will need to perform some routine maintenance procedures including replacing consumable items and cleaning the printer This chapter also con tains information about moving and storing the printer Upgrading Printer Firmware The executable firmware for the printer controller is stored in FLASH memory You can easily upgrade this firmware on site when a new version of code is available The upgrade process involves sending the new code which is usually named with a LOD extension to the printer using either the parallel or network interface When the printer receives the file it will automatically recognize it as a firmware upgrade file and will program it into the FLASH memory During this process the printer will display information about each sub file that it is receiving or programming When fin ished the printer displays the text Upgrade Completed and reboots executing the new firmware Contact your dealer or service provider for more information about firmware upgrades Upgrading Firmware Using the Parallel Interface To upgrade the printer using the parallel interface go to the DOS prompt and use the copy com mand to copy the new file to the printer For example type copy newversion lod b Ipt1 at the DOS prompt where newversion is the name of the firmware up
54. to scroll This submenu allows you to Edge through the available enhancements choose an enhancement method Photo 2 Press SELECT to choose and set the Edge amp Photo enhancement Toner Saver Off Off 1 Press NEXT or PREVIOUS to scroll This submenu allows you to Light through the available toner settings choose from several toner saving Lighter 2 Press SELECT to choose and save this settings Lightest setting Nov 00 Publication No GEG 99018A 3 16 GENICOM LN28 and microLaser 280 User Guide Functions Menu Functions Menu The Functions Menu provides access to several printer functions that can supply you with informa tion about the printer and its settings Use the following procedure to enter the Functions Menu 1 Press the MENU button on the control panel 2 Press the NEXT button until the text Functions Menu is shown on the second line of the display Press the SELECT button to enter the system menu Press the NEXT button to move through the available functions Reset Printer Print Sum mary Print test and Print Fonts 5 Use the procedures in the following table to execute the functions Functions Procedure for Executing Function Reset Printer Press SELECT to reset the printer This function resets the printer Print Summary Press SELECT to print a summary of the printer This function prints a list of all printer settings settings Print Test 1 Press NEXT or PREVIO
55. toner cartridge 1 Place a drop cloth or some paper on the table or floor near the printer Nov 00 Publication No GEG 99018A 4 4 GENICOM LN28 and microLaser 280 User Guide Replacing Printer Components 2 Locate the finger grip near the top cover of the printer and pull the top cover up and back to open it Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 4 5 Replacing Printer Components 4 Remove the new toner cartridge from its packaging 5 Rock the toner cartridge back and forth and then shake it horizontally to ensure that the toner is evenly distributed 6 Grasp the toner cartridge firmly and pull the sealing tape straight out from the cartridge Nov 00 Publication No GEG 99018A 4 6 GENICOM LN28 and microLaser 280 User Guide Replacing Printer Components 7 Slide the pegs on the toner cartridge into the channels on the inside of the printer and lower the toner cartridge into the printer tine N TS ANTAR 3 8 Close the top cover Disposing of the Print Cartridge 1 Place the used toner cartridge inside the new toner cartridge box and seal the box 2 Dispose of or recycle the used toner cartridge WARNING Do not dispose of the old toner cartridge in an incinerator or in an open fire Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 4 7 Replacing Printer Components Replacing the Fuser The fuser melts the to
56. toner cartridge and place it in an opaque plastic bag then seal the bag with tape and place it in a sturdy box 8 Repack the printer paper trays AC power cord and toner cartridge into the original shipping box or boxes 9 Once the printer is in the new location refer to the Installation Guide included in the origi nal printer packaging for installation instructions Storing the Printer for Long Periods of Time If you will not be using the printer for several months use the following procedure to prepare the printer for storage Turn the printer off by pressing the O on the power switch on the right side of the printer Unplug the AC power cord from the AC wall outlet Disconnect the printer from the host computer Remove the paper from all of the paper trays ee ee eS If you will be storing the printer for six months or longer remove the toner cartridge and place it in an opaque plastic bag and seal the bag with tape NOTE After prolonged inactivity the toner cartridge may degrade to the point where it is no longer usable and must be replaced Poor print quality and frequent paper jams may indicate that the toner has solidified and that the drum has oxidized during storage 6 Cover the printer with a plastic sheet and tape down the corners 7 Store the printer in an area where the temperature and humidity are moderate as described in Environment Requirements on page 1 4 NOTE Do not stack other i
57. x 215 9mm 11 x 8 5 inches Legal 13 SEF 330 2 x 215 9mm 13 x 8 5 inches Legal 14 SEF 355 6 x 215 9mm 14 x 8 5 inches A3 SEF 420 x 297mm 16 5 x 11 7 inches B4 SEF 364 x 257mm 14 3 x 10 1 inches Statement LEF 215 9 x 139 7mm 8 5 x 5 5 inches Executive LEF 266 7 x 184 5mm 10 5 x 7 26 inches Ledger SEF 431 8 x 279 4mm 11 x 17 inches B5 LEF 257 x 182mm 10 1 x 7 2 inches A5 LEF 210 x 149mm 8 27 x 5 9 inches Loading Print Media Loading the A4 Letter or A3 Ledger Paper Tray The 500 sheet A4 letter paper tray and A3 Ledger each have two length guides that are located on the sides of the tray and one width guide that is located near the center of the tray These guides allow you to adjust the size of the area that holds paper NOTE tray however the procedure is the same for the A3 ledger paper tray The procedure for loading paper shown below illustrates the process using the A4 letter paper Publication No GEG 99018A 7 14 GENICOM LN28 and microLaser 280 User Guide Loading Print Media Use the following procedure to load paper into the 500 sheet A4 letter or A3 ledger paper tray Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 7 15 Loading Print Media CAUTION Do not overload the tray and make sure the paper stack is beneath the retaining clips on both sides of the tray Fan paper before placing it in the tray and place paper in the tray
58. 2 Reinsert the duplex printing unit into the printer and close the rear cover r ANNI AANA IY ANN 3 Check the display and make sure the printer is ready for printing Clearing an E8 Jam If an E8 error code precedes the error message on the first line of the control panel display paper has jammed at the offset output tray Use the following procedure to clear a paper jam in this loca tion 1 Open the rear cover of the offset output tray by pulling on the recessed area on the rear cover 2 Remove any jammed paper aN Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 27 Print Image Quality Problems 3 Close the rear cover 4 Check the display and make sure the printer is ready for printing Print Image Quality Problems When functioning correctly the printer should produce printed paper that is relatively flat and undamaged containing a fused image of correct intensity without streaks smears spots or miss ing areas If the printed sheets that your printer produces do not meet these qualifications there is a print image quality problem Nov 00 Minor Print Image Quality Problems can be caused by exhausted or damaged consumables such as the toner cartridge These problems area easily corrected by simply replacing the con sumable Major Print Image Quality Problems can be caused by a malfunctioning or
59. 27 and complete the procedure provided for the specific image problem that you have encountered e Miscellaneous problems If you have a printer problem but the control panel does not display a warning message or error message refer to Miscellaneous Problems on page 5 35 and follow the directions for correcting that problem Many of these printer problems are indicated by a warning or error message appearing on the con trol panel display If the printer control panel displays a warning message or error message refer to Warning Messages and Error Messages on page 5 39 and complete the actions prescribed for the specific warning or error message Installation Problems It is common for simple oversights during printer installation to cause problems when you first turn the printer on resulting in noise smoke or smell an inoperative printer or the absence of a ready message on the control panel Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 3 Installation Problems Inoperative Printer If you have problems turning on the printer check the possible causes listed in the table below If the printer will not start after checking these items turn the printer off disconnect the power cord from the AC outlet and contact your dealer or an authorized service provider Description Possible Cause Action There is no power The power switch is not set to Check the power switch 1 on S
60. CC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment If your machine is a 220 240V model there is no need to attach a separate earth line since the earth connection is incorporated in the power line Plug it into a properly rated outlet The use of a non shielded interface cable with the reference devices is prohibited Shielded interface cables must not exceed the following limitations e The length of the IEEE 1284 parallel interface cable must be 50 feet 15 meters or less e The length of the Ethernet interface cable must be 328 feet 100 meters or less for type 10 100BASE 2 or 185 meters 607 feet or less for type 10 BASE T e The length of the power cord must be 10 feet 3 meters or less This equipment generates uses and can radiate radio frequency energy If the equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment off and on try to correct the interference using one or more of the following measures e Reorient or
61. CL menu 4 Press the NEXT button to move through the submenus Print PS Errors Manual Feed TO 5 Press the SELECT button to enter a submenu 6 Use the procedures in the following table to access and change the PCL settings Submenus Default Setting Available Settings Procedure for Changing Setting Orientation Portrait Portrait 1 Press NEXT or PREVIOUS to This submenu allows Landscape toggle between PORTRAIT and you to choose the LANDSCAPE orientation of the 2 Press SELECT to choose and page save an orientation Font Source Internal Internal 1 Press NEXT or PREVIOUS to This submenu allows scroll through the available font you to choose a font sources source 2 Press SELECT to choose and set a source Font Number 0 Numbers 0 1 Press NEXT or PREVIOUS to This submenu allows increase or decrease the font you to set the font number number 2 Press SELECT to save this setting Pitch 10 00 0 08 100 00 1 Press NEXT or PREVIOUS to This submenu allows increase or decrease the pitch you to change the 2 Press SELECT to save this pitch of text setting Symbol Set 10U PC 8 CP437 10U PC 8 CP437 15U Pi Font 1 Press NEXT or PREVIOUS to This submenu allows 11U PC 8 D N 1U Legal scroll through the available you to choose a 12U PC 850 1E ISO4 UK symbol sets symbol set 17U PC 852 OU ISO6 ASCII 2 Press SELECT to choose and 9T PC Turkish QU ISO11 Swedish set a symbol set 19U WIN Latin1 0I ISO15 Italian 9E WIN Latin2 2S ISO17 Spanish 5T
62. Chapter e About this Chapter on page 8 2 e About the High Capacity Feeder on page 8 2 e Installing the High Capacity Feeder on page 8 3 Testing the High Capacity Feeder on page 8 10 e Selecting Print Media on page 8 10 e Loading Paper into the High Capacity Feeder on page 8 11 e Solving High Capacity Feeder Problems on page 8 13 e Maintaining the High Capacity Feeder on page 8 19 e Moving the High Capacity Feeder on page 8 21 Nov 00 Publication No GEG 99018A 8 2 GENICOM LN28 and microLaser 280 User Guide About the High Capacity Feeder About this Chapter This chapter provides all of the information necessary to install use and maintain the high capacity feeder including procedures for cleaning the feeder and removing paper jams About the High Capacity Feeder The High Capacity Feeder is an optional single tray paper feeder that attaches under the printer The tray holds a maximum of 2 000 sheets of standard weight paper in either A4 or Letter size The printer supplies all of the operating power that is needed by the high capacity feeder Motors and circuit boards internal to the high capacity feeder provide the feeder with drive and operational logic At the start of a print run the high capacity feeder motor switches on and begins to feed a sheet of paper out of a selected tray Rubber rollers drive the sheet out of the tray through the high capacity feeder and
63. GEG 99018A 1 8 GENICOM LN28 and microLaser 280 User Guide Optional Printer Accessories Optional Printer Accessories The following figure shows all of the available accessories as installed on the printer Offset Output Tray Holds and separates large print jobs using an offset 500 Sheet Feeder Provides extra paper capacity and oversize paper feeding capabil ity The printer can accommodate two High Capaci additional 500 sheet Feeder HCF feeders if the optional Holds up to 2000 HCF is not installed sheets A4 or Letter paper The printer can accommodate one 500 sheet feeder when the HCF is installed Holds paper of various sizes up to A3 Duplexer Enables two sided printing A4 letter 500 sheet paper tra H fdS paper of various sizes up to A or letter Figure 1 7 Optional Accessories Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 1 9 Paper Path Paper Path The following figure shows the path that paper travels through the printer 1 The paper is initially fed from the front paper tray or one of the other paper trays 2 The image is transferred from the photosensitive drum onto the paper 3 The fuser fixes the toner permanently on the paper 4 After passing through the duplex printing unit the paper is fed once more through steps 2 and 3 5 The paper emerges onto the output tray or the offset output tray if installed
64. GENICOM LN28 and microLaser 280 User Guide K a5 SIB012F Publication No GEG 99018A ii GENICOM LN28 and microLaser 280 User Guide Trademarks The following are trademarks or registered trademarks of their respective owners Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners Registered trademarks are registered in the United States Patent and Trademark Office some trademarks may also be registered in other countries GENICOM LLC the GENICOM LLC logo are registered trademarks of GENICOM LLC PostScript is a trademark of Adobe Systems Incorporated for a page description language and may be registered in certain jurisdictions Proprietary Statement The digitally encoded software included with your LN28 and microLaser 280 is Copyrighted 1999 by GENICOM LLC All Rights Reserved This software may not be reproduced modified displayed transferred or copied in any form or in any manner or on any media in whole or in part without the express written permission of GENICOM LLC Copyright Notice This manual is Copyrighted 1999 by GENICOM LLC 4500 Daly Drive Suite 100 Chantilly VA 20151 All Rights Reserved This manual may not be copied in whole or in part nor transferred to any other media or language without the express written permission of GENICOM LLC The specifications of your printer and the content of this publication are sub
65. Guide System Menu Jam Recovery On On 1 Press NEXT or PREVIOUS to toggle This submenu allows you to turn Off between ON and OFF jam recovery on or off 2 Press SELECT to save this setting Hex Print Off On 1 Press NEXT or PREVIOUS to toggle This submenu allows you to print Off between ON and OFF hexadecimal characters 2 Press SELECT to save this setting Publication No GEG 99018A Nov 00 Quality Menu GENICOM LN28 and microLaser 280 User Guide 3 15 Quality Menu The Quality Menu provides access to the printer settings that are related to print quality Use the following procedure to enter the Quality Menu 1 Press the MENU button on the control panel 2 Press the NEXT button until the text Quality Menu is shown on the second line of the dis play Press the SELECT button to enter the system menu Press the NEXT button to move through the submenus Resolution Enhancement and Toner Saver 5 Press the SELECT button to enter a submenu 6 Use the procedures in the following table to access and change the system settings Submenus Default Setting Available Settings Procedure for Changing Setting Resolution 600 dpi 300 dpi 1 Press NEXT or PREVIOUS to scroll This submenu allows you to set 600 dpi through the available resolutions the resolution dpi 1200 dpi 2 Press SELECT to choose and set the dpi Enhancement None None 1 Press NEXT or PREVIOUS
66. Press NEXT or PREVIOUS to scroll through the media size media type and level settings for Tray 1 2 Press SELECT to view a specific setting Tray 2 This submenu allows you to view the current Media Size Media Type and Level for Tray 2 1 Press NEXT or PREVIOUS to scroll through the media size media type and level settings for Tray 2 2 Press SELECT to view a specific setting Tray 3 This submenu allows you to view the current Media Size Media Type and Level for Tray 3 1 Press NEXT or PREVIOUS to scroll through the media size media type and level settings for Tray 3 2 Press SELECT to view a specific setting Face Down Tray This submenu allows you to view the status of the face down tray 1 Press SELECT to view the status of the Face Down Tray Toner Press SELECT to view the status of the toner cartridge Publication No GEG 99018A 3 18 GENICOM LN28 and microLaser 280 User Guide Status Menu Publication No GEG 99018A Nov 00 ntaining the Printer In this Chapter e About this Chapter on page 4 2 e Upgrading Printer Firmware on page 4 2 e Replacing Printer Components on page 4 3 e Cleaning the Printer on page 4 14 e Moving the Printer on page 4 26 e Storing the Printer for Long Periods of Time on page 4 27 Nov 00 Publication No GEG 99018A 4 2 GENICOM LN28 and microLaser 280 User Guide Upgrading Printer Firmware About
67. Printer Makes Unusual Noises Room Lights Dim or Flicker When Printer Starts Printer Interferes with Nearby Radio or Television Reception Printer is Inoperative The following characteristics define this type of problem The printer appears to have no power The control panel does not light up or display characters The printer motors do not run and the printer does not warm up The control panel does not display an error code The following procedure guides you through multiple actions that may solve this print image qual ity problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service Publication No GEG 99018A 5 36 GENICOM LN28 and microLaser 280 User Guide Miscellaneous Problems Make sure that you push the I Jon the main power switch to turn on the printer Check to make sure the AC power cord is firmly plugged into the AC wall outlet and that the other end of the AC power cord is firmly plugged into the printer Sometimes the AC power cord is only partially plugged in and is not making good electrical contact If the AC power cord keeps working loose you might consider moving the printer to a safer location If the AC wall outlet is broken allowing the power cord to easily fall out replace the outlet Test for voltage present by plugg
68. The printer control panel displays error messages when there is a problem with the printer or any of the optional paper handling components The following table lists all of the error messages associ ated with the 500 sheet paper feeder the possible cause of the error and the action to take to correct the problem If the control panel shows an error message that concerns another part of the printer refer to Chapter 5 Troubleshooting for a complete list of all warning and error messages Error or Warning Message Line 1 Warning message printer continues operating and line 1 shows printer status Error or Warning Message Line 2 Tray 2 Missing applies to first paper feeder if installed Possible Cause Tray 2 is not installed Action Install the tray Tray 3 Missing applies to second paper feeder if installed Tray 3 is not installed Install the tray Paper Low Tray 2 applies to first paper feeder if installed Paper supply in tray 2 is low Add paper to the tray Paper Low Tray 3 applies to second paper feeder if installed Paper supply in tray 3 is low Add paper to the tray Paper Out Tray 2 applies to first paper feeder if installed There is no paper in tray 2 Add paper to the tray Paper Out Tray 3 applies to second paper feeder if installed There is no paper in tray 3 Add paper to the tray E1 JAM TRAY REGI Remove paper There is a j
69. US to toggle between This function allows you to print a single test SINGLE PAGE and CONTINUOUS page or a continuous test page 2 Press SELECT to print the test page s Print Fonts 1 Press NEXT or PREVIOUS to toggle between This function allows you to print Postscript POSTSCRIPT and PCL or PCL font lists 2 Press SELECT to select and print the specific fonts list Status Menu In addition to the main menus listed above the printer also provides a status menu that allows you to view the current settings for the input and output trays and the toner cartridge Use the follow ing procedure to enter the Status Menu 1 Press the STATUS button on the control panel 2 Press the NEXT button to move through the submenus Front Tray 1 Tray 2 Tray 3 Face Down and Toner 3 Press the SELECT button to enter a submenu 4 Use the procedures in the following table to view the status of the printer Submenu Procedure for Executing Function Front 1 Press NEXT or PREVIOUS to scroll through the media size This submenu allows you to view media type and level settings for the Front Tray the current Media Size and Media 2 Press SELECT to view a specific setting Type for the front tray Publication No GEG 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 User Guide 3 17 Status Menu Tray 1 This submenu allows you to view the current Media Size Media Type and Level for Tray 1 1
70. User Guide Paper Jams Frequent paper jams can be caused by anything from foreign material in the paper path to a broken or malfunctioning component Frequent paper jams may require involved user intervention that includes replacing a consumable item or calling a service technician to troubleshoot and correct the problem Clearing an E1 E2 1 or E2 2 Paper Jam If an El E2 1 or E2 2 error code precedes the error message on the first line of the control panel display paper has jammed somewhere between the feed area and the registration sensor Use the fol lowing procedure to clear a paper jam in this location 1 Remove any printed pages from the output tray 2 Open the top cover and the front tray cover Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 7 Paper Jams 3 Ifthe jam occurred while feeding from the front paper tray remove all paper from the front tray including any paper that may be jammed inside the tray 4 Ifthe jam occurred while feeding from the main paper tray remove the main paper tray Nov 00 Publication No GEG 99018A 5 8 GENICOM LN28 and microLaser 280 User Guide Paper Jams 5 Remove any jammed or wrinkled paper from the paper tray Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 9 Paper Jams 7 Ifthe jam occurred while feeding from Tray 2 or 3 remove the paper tray associated with that feeder
71. able on the Electronic Library CD ROM GEG 99043A GENICOM LN28 and microLaser 280 Installation Guide International Version includes English French German Italian and Spanish also available on the Electronic Library CD ROM Consumables GENICOM Part Number ML280X AA Description 28 PPM Toner Cartridge ML280X AG 28 PPM Maintenance Kit 110V Publication No GEG 99018A Nov 00
72. accommodate both plain paper and other print media and feeds paper from either a main 500 sheet paper tray or from the front tray which is designed to feed special print media such as labels and transparencies There are four paper handling options available for the printer including a Duplexer for two sided printing a 500 Sheet Feeder for additional paper capacity or variety a High Capacity Feeder for even greater paper feeding options and an Offset Output Tray to hold and separate large print jobs There are also four replaceable components the Toner Cartridge the Fuser the Transfer Roller and the High Capacity Feeder Feed Rolls You may connect the printer to either a local computer or a computer network system Application and print driver software on the computer controls image generation and print processing The computer sends the electronic image to the printer where the printer turns the electronic image into a black and white printed image Features Your laser printer has the following features e Quality printing at a high speed The printer has an output of 28 pages per minute with a resolution up to 1200 dpi e Flexible use of paper sources and delivery methods The base configuration of the printer includes one 500 sheet universal paper feeder and a front tray You may also add the following options to the printer additional 500 sheet Feed ers 2000 sheet High Capacity Feeder Offset Output Tray and Duplexer e Easy op
73. accommodates either an A4 letter paper tray for standard formats or an A3 ledger paper tray for oversize formats The tray holds a maximum of 500 sheets of standard weight paper The printer supplies all of the operating power that is needed by the feeder and motors and circuit boards inter nal to the feeder provide the feeder with drive and operational logic At the start of a print run the feeder motor switches on and begins to feed a sheet of paper out of a selected tray Rubber rollers drive the sheet out of the tray through the feeder and into the printer Sensors monitor the progress of the paper as it travels through the feeder The 500 sheet feeder can be installed in the following configurations e Printer and one 500 sheet feeder e Printer and two 500 sheet feeders e Printer and one 500 sheet feeder and high capacity feeder Major Components of the 500 Sheet Feeder The following illustration shows the major components of the 500 sheet feeder Mounting Pins Electrical Connector BOGE PA Paper Tray A3 ledger Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 7 3 Installing the 500 Sheet Paper Feeders Installing the 500 Sheet Paper Feeders Before installing the paper feeder s verify that you have received the following items in the paper feeder shipping box 2 Thumbscrews Installing One Paper Feeder Use the following procedure to install one paper feeder WARNING
74. am between the source tray and the registration sensor E2 1 JAM MISFEED Remove paper There is a misfeed jam near the source paper tray Remove the jammed paper from the source tray LOAD PAPER TRAY2 Paper Size Tray 2 is empty Load paper into the tray applies to first paper Paper Type feeder if installed LOAD PAPER TRAY3 Paper Size Tray 3 is empty Load paper into the tray applies to second paper Paper Type feeder if installed Installation Problems Simple oversights during installation may cause problems when you first use the paper feeder If the paper feeder is inoperative after you have installed it use the following procedure to check several possible causes Publication No GEG 99018A 7 18 GENICOM LN28 and microLaser 280 User Guide Solving 500 Sheet Feeder Problems 1 Turn the printer off by pressing the O on the power switch on the right side of the printer 2 Make sure that the feeder interface cables are firmly connected to the printer jacks If the cables are firmly connected to the printer but the paper feeder is still inoperative return to the installation procedure and carefully repeat all of the installation steps 3 Ifthe feeder is still inoperative after reinstallation remove it from the printer so you can run tests on the printer alone 4 Print a few sheets of paper through the main paper tray or the front tray to make sure the printer is still oper
75. an use in each of the two available 500 sheet feeder paper trays and also indicates the feed orientation long edge feed LEF or short edge feed SEF If you have concerns about a specific brand or type of media try samples of the media to determine if the resulting printer performance and print quality meet your expectations Tray main tray and optional 500 sheet A4 Letter paper feeder 64 to 200g m2 Paper Source Weight Paper Type and Paper Sizes Feed Direction Accommodated Letter A4 Paper 16 to 24 lbs A4 LEF 297 x 210mm 11 7 x 8 27 inches Letter LEF 279 4 x 215 9mm 8 5 x 11 inches Executive LEF 266 7 x 184 5mm 10 5 x 7 26 inches Monarch LEF 190 5 x 98 4mm envelope 7 5 x 3 87 inches Statement LEF 215 9 x 139 7mm 8 5 x 5 5 inches Com 10 LEF 241 3 x 104 8mm envelope 9 5 x 4 13 inches B5 LEF 257 x 182mm 10 1 x 7 2 inches A5 LEF 210 x 149mm 8 27 x 5 9 inches A6 LEF 100 x 148mm 3 94 x 5 83 inches C5 LEF 229 x 162mm envelope 9 x 6 4 inches DL LEF 220 x 110mm envelope 8 67 x 4 3 inches Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 7 13 Loading Print Media Paper Source Weight Paper Type and Paper Sizes Feed Direction Accommodated A3 Paper Tray 16 to 24 Ibs A4 LEF SEF 297 x 210mm optional 500 sheet 60 to 135 g m2 11 7 x 8 27 inches A3 Ledger paper feeder Letter LEF SEF 279 4
76. ational e Ifthe printer is operational when the feeder is not attached contact either your sales rep resentative or a service technician and report your problem e If the printer is not operational when the feeder is not attached refer to Chapter 5 Trou bleshooting After correcting the printer problem return to Chapter 7 Using the 500 Sheet Feeder to reinstall the feeder Clearing an E1 E2 1 or E2 2 Paper Jam If an El E2 1 or E2 2 error code precedes the error message on the first line of the control panel display paper has jammed somewhere between the feed area and the registration sensor Use the fol lowing procedure to clear a paper jam in this location 1 Remove any printed pages from the output tray 2 Open the top cover and the front tray cover Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 7 19 Solving 500 Sheet Feeder Problems 3 Ifthe jam occurred while feeding from Tray 2 or 3 remove the paper tray associated with that feeder and inspect the inside of the paper tray well removing any jammed paper Nov 00 Publication No GEG 99018A 7 20 GENICOM LN28 and microLaser 280 User Guide Solving 500 Sheet Feeder Problems 4 Open the rear door of the feeder for tray 2 or tray 3 and remove any jammed paper then close the rear door of the feeder Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide
77. ave been running prints that contain sparse text and abundant white area you may have temporarily over toned the printer developer system Running 20 pages of dense text or graphics should use up the extra toner in the developer system Replace the toner cartridge with a new one The toner cartridge imaging circuity or the cleaning system may be damaged Call your service technician This image quality problem may be caused by a malfunctioning or broken component that requires service Entire page is black The following characteristics define this print image problem The following procedure guides you through multiple actions that may solve this print image quality problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 The entire page is completely black There is no image only a sheet of paper covered except perhaps for a narrow white border in solid black toner The control panel does not display an error code Remove the toner cartridge from the printer then reinstall it making sure it is securely seated inside the printer The toner cartridge may be seated incorrectly Through use and vibration the toner cartridge may have disconnected from the electrical contacts inside the printer Reinstalling the toner cartridge should
78. curely seated inside the printer Publication No GEG 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 29 Print Image Quality Problems The toner cartridge may not be seated correctly Through use and vibration the toner car tridge may have disconnected from the electrical contacts inside the printer Reinstalling the toner cartridge should reestablish a good electrical connection Disconnect then reconnect the interface cable that runs between the printer and the host computer There could be a bad connection between the printer and the computer Reconnecting both ends should reestablish a good electrical connection If you have another interface cable avail able substitute that cable for the one currently connecting the printer and the computer Reinstall the appropriate print driver software located in the DRIVERS folder on the Elec tronic Library CD ROM The print driver software running on the host computer may be corrupted Reinstalling the software is an easy and inexpensive way to isolate or eliminate the cause of the problem Replace all of the paper in the paper trays with newly opened paper The paper in the trays may be damp or damaged resulting in poor image transfer New paper may correct the problem Replace the toner cartridge with a new one The toner cartridge may be damaged Call your service technician This image quality problem may be caused by a malfunctioning or broken component that
79. d at an angle and that the guides barely touch the stack CAUTION Do not press the guides tightly against the stack the guides should just barely touch the stack of paper Paper guides that are too tight can t cause feed jams ie Loading Postcards into the Front Tray 1 Open the front tray by pulling on the hand grip on the top of the tray 3 Position the postcard stack so the surface to be printed faces up Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 2 21 Loading Print Media 4 Load the stack of postcards into the front tray sliding the stack between the paper guides and then pushing the stack of postcards into the tray until it will not go any further 5 Slide the paper guides up against the stack of postcards 6 Check the postcard stack to make sure it is not loaded at an angle and that the guides barely touch the stack CAUTION Do not press the guides tightly against the stack the guides should just barely touch the stack of paper Paper guides that are too tight can t cause feed jams Nov 00 Publication No GEG 99018A 2 22 GENICOM LN28 and microLaser 280 User Guide Output Options for Oversize Print Media Output Options for Oversize Print Media Non standard paper sizes and types have a tendency to curl upon output and may also have prob lems with static electricity that prevent the paper from stacking properly
80. e refer to Solving Offset Output Tray Problems on page 9 8 Solving Offset Output Tray Problems When there is a problem with the offset output tray the printer control panel displays an error code and error message Most offset output tray error codes indicate routine status conditions such as a paper jam Some error codes indicate much more serious problems that may require the help of a service technician If the offset output tray is inoperative after installation refer to Installation Problems on page 9 9 and complete the recommended procedure If the printer control panel displays an error message or an error code refer to Interpreting Offset Output Tray Error Messages on page 9 9 If you have an offset output tray problem but the printer control panel does not display an error message or error code refer to Correcting Miscellaneous Offset Output Tray Prob lems on page 9 1 1s and follow the directions for correcting that problem Publication No GEG 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 User Guide 9 9 Solving Offset Output Tray Problems Interpreting Offset Output Tray Error Messages The printer control panel displays error messages when there is a problem with the printer or any of the optional paper handling components The following table lists all of the error messages associ ated with the offset output tray the possible cause of the error and the action to take to correct
81. e The high capacity feeder feeds paper without a problem e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this high capacity feeder problem Proceed one step at a time until the problem is solved you may not need to com plete the entire procedure If one of the steps in this procedure corrects the problem but the identi cal problem returns in less than 50 prints call for service 1 Remove the paper trays and inspect the inside of the high capacity feeder for jammed paper or obviously broken components Broken components or scraps of paper lodged inside the high capacity feeder may be brush ing against moving parts and causing the noise 2 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 8 19 Maintaining the High Capacity Feeder Maintaining the High Capacity Feeder The high capacity feeder requires very little maintenance however with normal use you will need to perform some routine maintenance tasks such as cleaning the high capacity feeder and replacing certain components Cleaning the Interior of the High Capacity Feeder Generally the interior of the high capacity feeder seldom needs cleaning unless paper dust accumu lation inside the high capacity feeder starts to cause recurring paper feed probl
82. e finished print If the image is extremely light go to the first image quality prob lem procedure in this section Image is extremely faint and or image contains blank areas The ability of the printer to melt and permanently bond the toner image to the page depends a great deal on the darkness of the image A light image causes less heat to build up during the fusing process which in turn makes the image on the page less permanent 2 Ifthe image density is normal but the image still easily rubs off call your service technician This problem may be caused by a malfunctioning or broken component that requires service Other Print Image Quality Problems The following characteristics define this print image problem e The finished print has a problem that is not identified by any of the other procedures in this manual e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this print image qual ity problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Replace all of the paper in the paper trays with newly opened paper Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 35 Miscellaneous Problems The paper in the trays may be da
83. e printer generates printed sheets without a problem e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this print image qual ity problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Ifthe radio television is plugged into the same AC wall outlet as the printer plug either the printer or the radio television into another AC outlet Electrical noise may be transmitted through the AC line You can reduce the noise to the radio television by using a dedicated AC wall outlet for the printer 2 Move the radio television away from the printer Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 39 Warning Messages and Error Messages Your printer complies with the FCC rules regarding radio television interference caused by digital devices This printer generates uses and may radiate low levels of radio frequency energy that could interfere with radio and television reception in some installations Increas ing the distance between the printer and the radio television is a very effective method for reducing minor interference 3 Identify the building circuit breaker that controls the AC outlet to your printer Identify all of the AC outlets
84. e that is obviously damaged or wet e Is excessively wrinkled curled torn or warped e Is folded or creased Publication No GEG 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 User Guide 7 11 Selecting Print Media Has either an extremely slick surface or an extremely textured surface Has an exposed adhesive surface Has paper pieces glued or taped to the media Has staples or paper clips attached Is categorized as thermal paper coated paper or carbon paper Is an envelope that is embossed is made of extremely thick paper or is padded Is an envelope that has metal clasps Is a sheet of labels that has the backing sheet exposed between individual labels Correct Paper Storage It is important to store paper correctly prior to placing it in the printer since improper storage can cause frequent paper jams and poor print quality Use the following guidelines when storing paper for use in the printer Store reams of paper on a flat surface and always store them stacked horizontally Store reams of paper in an area away from both direct sunlight and high humidity Open sealed reams only when you are ready to load the paper into the paper tray and always close and seal partial reams of paper Do not stack partial reams of paper Publication No GEG 99018A 7 12 GENICOM LN28 and microLaser 280 User Guide Selecting Print Media Print Media Weight Type and Size The following table defines print media that you c
85. eder 2 Remove the high capacity feeder from its packaging and place it on a level surface Remove any cardboard inserts and packing tape Set aside the small plastic bag containing two thumb screws 3 Lock both front casters of the high capacity feeder 4 Remove the paper tray from the printer Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 8 9 Installing the High Capacity Feeder 5 Align the three small holes on the bottom of the printer with the metal stubs on top of the high capacity feeder and place the printer on top of the high capacity feeder 6 Insert the two thumbscrews supplied with the high capacity feeder into the holes on the base of the printer and turn them until tight 7 Load paper into the high capacity feeder NOTE For details on how to load paper see Loading Paper into the High Capacity Feeder on page 811 Nov 00 Publication No GEG 99018A 8 10 GENICOM LN28 and microLaser 280 User Guide Testing the High Capacity Feeder 8 9 Insert the plug of the power cord into the AC outlet and turn the printer on by pressing I on the power switch on the right side of the printer Check the display to make sure the printer is ready for printing NOTE If an error message is shown when you turn on the printer see the Chapter 5 Troubleshooting Testing the High Capacity Feeder After installing the
86. ee Step 7 Connecting the Power Cord and Turning the Printer On on page 2 15 of the Installation Guide The power cord is not Set the power switch to O off and then properly plugged into an AC connect the power cord firmly to the AC outlet or into the AC connector and to the AC outlet connector on the rear of the See Step 7 Connecting the Power Cord and printer Turning the Printer On on page 2 15 of the Installation Guide Voltage of the AC power is not Verify that the AC outlet is rated for the correct voltage of your printer See Electrical Requirements on page 2 5 of this guide The fuse on the power cord is Verify that the fuse on the power cord is not functioning UK only intact UK only The AC wall outlet is not Verify that voltage is present at the AC wall functioning outlet by connecting another electrical device to the outlet If power does not flow to the other device check the AC wall outlet circuit breakers for a tripped breaker There is interference from Unplug all electrical devices from the AC wall other electrical devices on the outlet circuit and then reconnect only the same circuit printer Turn printer power on Thermal sensors may have Turn the printer off and wait 20 minutes then shut down the printer turn the printer back on Power is frequently The printer is malfunctioning Turn the printer off and disconnect the power interrupted cord
87. empt to increase toner in the printer developer system by running 20 copies of a page with only a few lines of text on it If you have been printing pages that contain dense text or heavy graphics you may have tem porarily depleted the toner in the printer developer system Running 20 copies of minimum text should increase image darkness 2 Replace all of the paper in the paper trays with newly opened paper The paper in the trays may be damp or damaged resulting in poor image transfer New paper may correct the problem 3 Replace the toner cartridge with a new one The cartridge may have reached end of life or may be damaged 4 Call your service technician This image quality problem may be caused by a malfunctioning or broken component that requires service Entire Page is Blank The following characteristics define this print image problem e The entire page is blank there is no image neither a very faint image nor a partial image e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this print image quality problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Remove the toner cartridge from the printer then reinstall it making sure it is se
88. ems Since there is always the possibility of damaging delicate high capacity feeder components by carelessness or by overly vigorous cleaning methods we recommend that you clean the interior only when you are instructed to do so by a service representative or by a procedure presented in this manual Turn the printer off by pressing the O on the power switch on the right side of the printer Remove the plug of the AC power cord from the AC wall outlet Remove all paper from the high capacity feeder drawer oe eS Remove the paper drawer from the high capacity feeder by sliding the drawer out of the high capacity feeder and then raising the front of the tray to disengage it from the rails Slide the drawer completely out of the high capacity feeder 5 For minor cleaning use a soft dry cloth and carefully wipe only those areas of the high capac ity feeder interior that appear to be dirty For major cleaning use a small vacuum cleaner with a disposable bag and crevice tool attach ment Use a soft haired brush to dislodge dirt and sweep it into the vacuum nozzle 6 Reload paper into the high capacity feeder drawer 7 Raise the front of the high capacity feeder drawer while you slip the rear of the drawer into the rails on the sides of the high capacity feeder then slide the drawer back into the high capacity feeder 8 Insert the plug of the AC power cord into the AC wall outlet and turn the printer on by pressing I on the
89. entative 4 Check the exterior of the printer for broken covers If you find a broken cover contact your retailer or sales representative 5 Verify that the AC wall outlet is the correct voltage for your printer 6 Remove any paper you have loaded in the main tray check the inside of the tray well for stray sheets of paper and reload the paper into the main tray 7 Connect the printer to the AC wall outlet and turn the printer on by pressing the I on the power switch on the right side of the printer 8 If this procedure does not eliminate the noise smoke or smell or if the problem returns turn the printer off unplug the AC power cord from the AC wall outlet and contact your retailer or sales representative Paper Jams Paper jams are generally the most common and reoccurring problem encountered when using any printer Paper may jam anywhere along the paper path from the paper tray to the output tray Sensors within the printer constantly monitor paper travel so when a sheet of paper fails to arrive at a certain point within a specific time the printer interprets that to mean that the paper has stopped between two sensors along the paper path The printer then displays a Paper Jam error message that corresponds to that specific jam When paper gets jammed inside the printer printing stops and an error code indicating the posi tion of the jam appears on the display Error Code Paper Jam Location EO
90. er Vuurberg 80 B 1831 Machelen Belgium Telephone 32 2 712 6270 Fax 32 2 720 5811 GENICOM France GENICOM S A ZAC de Gatines 17 Ave du Garigliano 91601 Savigny Sur Orge Cedex France Telephone 33 1 69 542317 Fax 33 1 69 122050 GENICOM Germany GENICOM GmbH IndustriestraBe 2 65779 Kelkheim Ts Telephone 49 6195 9733 00 Fax 49 6195 9733 90 GENICOM GMBH Lilienthalstrasse 25 85399 Hallbergmoos Germany Telephone 49 811 8060 Fax 49 811 80626 GENICOM Italy GENICOM SpA Via Achille Grandi 12 20093 Cologno Monzese Milan Italy Telephone 39 2 253041 Fax 39 2 27302443 Publication No GEG 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 Installation Guide A 5 GENICOM Worldwide Offices GENICOM The Netherlands Genicom Europalaan 6a 5232 BC sHertogenbosch The Netherlands Telephone 31 736458150 Fax 31 736446894 GENICOM Singapore GENICOM Singapore 15 Beach Road 04 09 Beach Centre Singapore 189677 Singapore Telephone 65 338 3438 Fax 65 338 7336 GENICOM U K GENICOM Limited Unit B13 Armstrong Mall Southwood Farnborough Hampshire GU14 ONR United Kingdom Telephone 44 1252 744400 Fax 44 1252 523086 Publication No GEG 99018A A 6 GENICOM LN28 and microLaser 280 Installation Guide GENICOM Worldwide Offices Publication No GEG 99018A Nov 00 Safety Notes and Regulatory Compliance aa 2 O Z a Q Q
91. er problem Proceed one step at a time until the problem is solved you may not need to com plete the entire procedure If one of the steps in this procedure corrects the problem but the identi cal problem returns in less than 50 prints call for service 1 Open and then firmly close all of the printer and high capacity feeder doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the high capacity feeder can operate When a door is open the interlock switch is not activated and the high capacity feeder cannot operate Ifa door is not firmly closed the interlock switch can bounce between being activated and being not activated confusing the system and causing erratic operation 2 Reinstall the printer driver software The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the DRIVERS folder on the Electronic Library CD ROM for detailed instructions on installing the drivers 3 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service High Capacity Feeder Makes Unusual Noises The following characteristics define this high capacity feeder problem e The high capacity feeder makes unusual noises or makes more noise than usual either while idle or while printing
92. eration The easy to read control panel display clearly shows the status of printer operation Control panel pushbuttons allow you to access and view printer menus submenus and status mes sages e Single element toner cartridge The integrated toner cartridge contains both the toner and the photosensitive drum in a sin gle housing making replacement easy and convenient e Continuous printing of up to 3150 sheets The printer can print up to 1000 sheets unattended when the offset output tray is installed and can print up to 3150 sheets attended when the high capacity feeder and one 500 sheet paper feeder are installed e Optional network readiness The network configuration of the printer includes an Ethernet Network Interface Card Available Configurations The LN28 and microLaser 280 is available in the following configurations Publication No GEG 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 About the Printer Standard Configuration microLaser 280 Memory 16MB Resolutions 300 x 300 dpi 600 x 600 dpi and 1200 x 1200 dpi Paper Input One 500 sheet A4 letter paper tray and one 150 sheet front tray for paper transparencies envelopes and other non standard print media Paper Output One 500 sheet face down tray Interfaces IEEE 1284 Parallel and USB Printer Languages PCL5e Adobe Postscript 3 NOTE Various optional accessories are also available for the printer Please see Appendix C
93. erographic image on a sheet of paper The toner cartridge will eventually run out of ink through normal use When the toner is low printed images will be uneven or very light Use the following guidelines when using or storing a toner cartridge e An unopened and correctly stored toner cartridge has a shelf life of approximately two years e Do not open the box containing the toner cartridge until you are ready to install the cartridge into the printer e Store the toner cartridge box horizontally not on end e Keep the cartridge out of the reach of children and in an area where the temperature remains between 32 F and 95 F and the humidity remains between 15 to 85 If you bring a cold toner cartridge into a warm room wait a least an hour for the temperature to stabilize before opening the cartridge box e Do not disassemble the toner cartridge e Toner is a safe material but if you get any on your hands DO NOT wash them in hot water Use only cold water to wash off toner Hot water sets the toner and makes it difficult to remove e A shutter protects the photosensitive drum from ambient light Do not open the drum shut ter by hand Drum Shutter CAUTION Do not expose the new toner cartridge to strong light for more than a few min utes before installing it into the printer a WARNING Do not dispose of used toner cartridges in an incinerator or in an open fire Use the following procedure to replace the
94. et feeder requires very little maintenance however normal daily use requires you to perform some routine maintenance including cleaning parts of the feeder Cleaning Feed Rolls Rubber feed rolls drive sheets of paper out of the feeder paper trays into the printer These feed rolls wear with normal use and eventually become coated with paper dust and must be cleaned Frequent feed jams in the front tray or main tray indicate that the feed rolls need to be cleaned Publication No GEG 99018A 7 26 GENICOM LN28 and microLaser 280 User Guide Maintaining the 500 Sheet Feeder NOTE The following procedure illustrates the process of cleaning the feed rolls for the main paper tray To clean the feed rolls for a paper feeder use the same procedure but remove the paper tray for the specific feeder that you are cleaning and clean the feed rolls in the paper tray well of that feeder 1 Turn the printer off by pressing the O on the power switch on the right side of the printer and disconnect the AC power cord from the wall outlet 3 Reach into the feeder paper tray well and rotate the feed roll to the down position as shown in the figure below 4 Using a soft cloth slightly moistened with plain water carefully wipe the feed roll Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 7 27 Maintaining the 500 Sheet Feeder 5 Rotate the feed roll back into the feed position
95. et of paper along with the main image Replace the toner cartridge with a new one The toner cartridge cleaning system may be malfunctioning failing to clean the previous image completely off of the toner cartridge drum Call your service technician This image quality problem may be caused by a malfunctioning or broken component that requires service Publication No GEG 99018A 5 32 GENICOM LN28 and microLaser 280 User Guide Print Image Quality Problems Black Spots on the Page The following characteristics define this print image problem The following procedure guides you through multiple actions that may solve this print image quality problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem There are spots of toner scattered randomly across the page The spots may be few and isolated or clustered into larger spots that have a rough texture If the back of the page is also dirty skip this procedure and go to the next image quality procedure Back of the page is dirty The control panel does not display an error code but the identical problem returns in less than 50 prints call for service 1 Open the paper trays and check to see if there is any toner inside the trays If there is toner inside a tray remove and clean the trays then replace the paper with clean paper A paper
96. fter you have removed the duplexer refer to Chapter 5 Troubleshooting After correcting the printer problem return to Installing the Duplexer on page 6 2 and reinstall the duplexer Clearing Duplex Paper Jams Use the following procedure to clear a duplex paper jam 1 Open the rear cover of the printer Nov 00 Publication No GEG 99018A 6 8 GENICOM LN28 and microLaser 280 User Guide Solving Duplexer Problems 3 Close the rear cover of the printer V Nt AN EA kA kA kA Correcting Miscellaneous Duplexer Problems Some duplexer problems may not cause an error message and may not interfere with the operation of the printer If you are experiencing one of the problems listed below and there is no error message shown on the control panel display refer to the procedures in the following sections to check the possible causes of the specific problem e Inoperative duplexer e Erratic operation e Unusual noise Inoperative Duplexer The following characteristics define this duplexer problem e The duplexer appears to be inoperative e When attempting to print duplexed sheets the duplexer does not respond and does not feed paper e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this duplexer prob lem Proceed one step at a time until the problem is solved you ma
97. ght Paper Type and Paper Sizes Feed Direction Accommodated A3 Paper Tray 16 to 24 lbs A4 LEF SEF 297 x 210mm optional 500 sheet 60 to 135 g m2 11 7 x 8 27 inches A3 Ledger paper feeder Letter LEF SEF 279 4 x 215 9mm 11 x 8 5 inches Legal 13 SEF 330 2 x 215 9mm 13 x 8 5 inches Legal 14 SEF 355 6 x 215 9mm 14 x 8 5 inches A3 SEF 420 x 297mm 16 5 x 11 7 inches B4 SEF 364 x 257mm 14 3 x 10 1 inches Statement LEF 215 9 x 139 7mm 8 5 x 5 5 inches Executive LEF 266 7 x 184 5mm 10 5 x 7 26 inches Ledger SEF 431 8 x 279 4mm 11 x 17 inches B5 LEF 257 x 182mm 10 1 x 7 2 inches A5 LEF 210 x 149mm 8 27 x 5 9 inches High Capacity 16 to 24 Ibs A4 LEF 297 x 210mm Feeder 60 to 135 g m 11 7 x 8 27 inches Letter LEF 279 4 x 215 9mm 11 x 8 5 inches Loading Print Media Loading the Main Tray The 500 sheet paper tray that sits inside the printer can accommodate paper sizes up to letter or A4 The tray has two length guides that are located on the sides of the tray and one width guide that is located near the center of the tray These guides allow you to adjust the size of the area that holds paper Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 2 13 Loading Print Media Use the following procedure to load paper into the 500 sheet A4 letter paper tray Nov 00 Publication No GEG 99018A 2 14 GENICOM LN28 and microLaser 280 User Guide Loading Print Media CAUTION Do not
98. grade file and Ipt1 is the printer you would like to upgrade Be sure to use the b switch on the copy command line to ensure that the data is sent in binary mode NOTE If you are using a PC that is not running Windows or if you do not have any printer drivers installed and configured to use the parallel interface you will need to configure the parallel port for permanent retry by entering the following command PRIOR to entering the copy command discussed above mode Ipt1 p If you are running Windows you may get an error message during the upgrade process that indicates that the printer is busy or that there is a printer error This message box will contain check boxes for Retry or Cancel DO NOT SELECT CANCEL This error message is only a result of the printer programming a large file into FLASH memory and will disappear once the programming is completed Upgrading Firmware Using the Network Interface To upgrade printer firmware using the network interface simply send the new file to the printer using whatever procedure you normally use to send a print file This procedure varies depending on the network environment Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 4 3 Replacing Printer Components Replacing Printer Components Replacing the Toner Cartridge The toner cartridge contains the dry ink as well as the xerographic drum and associated compo nents that create the x
99. he NEXT or PREVIOUS button Menu Paper Menu If you press the NEXT button repeatedly the second line of the display cycles through the main menus in the following order e Paper Menu e Interface Menu e PS Menu e PCL Menu e System Menu e Quality Menu e Functions NOTE Additional menus and submenus may appear in the printer menu system when other options are installed Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 3 5 Navigating the Control Panel Menus The following figure shows the sequence of pushbuttons and display messages that would allow you to change the number of copies printed This example illustrates the basic relationship between menus and submenus and demonstrates how the NEXT PREVIOUS SELECT and RETURN buttons help you to navigate through the menus 5 Menu Menu Menu Menu Paper Menu Interface Menu Paper Menu Copies Copies Paper Menu 2 1 Copies Copies Paper Menu Menu 3 Copies Paper Menu Figure 3 10 Navigating the Paper Menu 1 Press the MENU button on the control panel Press the NEXT button until the text Paper Menu is shown on the second line of the dis play Press the SELECT button to enter the paper menu Press the NEXT button until the text Copies is shown on the second line of the display Press the SELECT bu
100. he control panel display Chapter 6 Using the Duplexer This chapter provides all of the information necessary to install use and maintain the duplexer Publication No GEG 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 User Guide 3 About this Manual Chapter 7 Using the 500 Sheet Feeder This chapter provides all of the information necessary to install use and maintain the 500 sheet paper feeder option including procedures for cleaning the feeder and removing paper jams Chapter 8 Using the High Capacity Feeder This chapter provides all of the information necessary to install use and maintain the high capacity feeder including procedures for cleaning the feeder and removing paper jams Chapter 9 Using the Offset Output Tray This chapter provides all of the information necessary to install use and maintain the offset output tray including procedures for cleaning and removing paper jams Appendix A GENICOM Customer Support This appendix directs you to sources of help and information Appendix B Safety Notes and Regulatory Compliances This appendix describes cautions to take when installing transporting or operating the printer and also includes the applicable regulatory compliances Appendix C GENICOM Part Numbers This appendix lists the part numbers for GENICOM LN28 and microLaser 280 printers options and consumables Printer Orientation Throughout this guide the four sides of the printer
101. iance B 1 Safety Notes B 2 Regulatory Compliance B 2 Safety Compliance B 2 Nov 00 GENICOM LN28 and microLaser 280 User Guide xi EMC Compliance B 3 Appendix C GENICOM Part Numbers C 1 GENICOM Part Numbers C 2 Printers C 2 Paper Handling Options C 2 Network Interfaces C 3 DRAM FLASH SIMM and Hard Disk Drive Options C 3 User Publications C 4 Consumables C 4 Nov 00 Publication No GEG 99018A xii GENICOM LN28 and microLaser 280 User Guide Publication No GEG 99018A Nov 00 Preface In this Chapter e Welcome on page 2 e About this Manual on page 2 e About the Printer on page 4 Nov 00 Publication No GEG 99018A 2 GENICOM LN28 and microLaser 280 User Guide About this Manual Welcome Thank you for selecting the GENICOM LN28 or microLaser 280 laser printer This User Guide contains important information about the operation and care of your printer Please read this man ual in its entirety and keep it at hand for later reference About this Manual Scope This User Guide contains all of the information necessary to operate and care for your printer and accessories It is intended to be used with the pictorial unpacking instructions and the Installation Guide both included in the printer packaging If you have not already unpacked and installed the printer please refer to these documents This guide does not contain instructions for unpacking and installing the printer Overview Thi
102. ide ix Installing the 500 Sheet Paper Feeders 7 3 Installing One Paper Feeder 7 3 Installing Two Paper Feeders 7 6 Testing the 500 Sheet Feeder 7 10 Selecting Print Media 7 10 Paper and Print Media To Avoid 7 10 Correct Paper Storage 7 11 Print Media Weight Type and Size 7 12 Loading Print Media 7 13 Loading the A4 Letter or A3 Ledger Paper Tray 7 13 Solving 500 Sheet Feeder Problems 7 16 Interpreting Paper Feeder Error Messages 7 17 Installation Problems 7 17 Clearing an E1 E2 1 or E2 2 Paper Jam 7 18 Correcting Miscellaneous Paper Feeder Problems 7 23 Maintaining the 500 Sheet Feeder 7 25 Cleaning Feed Rolls 7 25 Moving the 500 Sheet Feeder 7 29 Moving the Printer and 500 Sheet Feeder a Short Distance 7 29 Moving the Printer and 500 Sheet Feeder a Long Distance 7 29 Chapter 8 Nov 00 Using the High Capacity Feeder 8 1 About the High Capacity Feeder 8 2 Major Components of the High Capacity Feeder 8 3 Installing the High Capacity Feeder 8 3 Installing the High Capacity Feeder with a Paper Feeder 8 3 Installing Only the High Capacity Feeder 8 7 Testing the High Capacity Feeder 8 10 Selecting Print Media 8 10 Paper and Print Media To Avoid 8 10 Correct Paper Storage 8 11 Print Media Weight Type and Size 8 11 Loading Paper into the High Capacity Feeder 8 11 Solving High Capacity Feeder Problems 8 13 Interpreting High Capacity Feeder Error Messages 8 14 Installation Problems 8 15 Clearing a High Capac
103. ied in the previous step After you have pressed the SELECT button the first line of the display should contain the text Parallel Setup and the second line should contain the text Format Press the NEXT button until the text Mode is shown on the second line of the display Press the SELECT button to enter the mode submenu Press the NEXT button until the desired mode is shown on the second line of the display The available mode settings include Bidirectional and Standard Press the SELECT button to select the mode that you specified in the previous step After you have pressed the SELECT button the first line of the display should contain the text Parallel Setup and the second line should contain the text Mode Press the RETURN button twice to return to the main menu 26 Press the START STOP button to exit the menu system USB Port The USB port of your printer provides a reliable high speed bi directional connection between your printer and PC The USB standard is designed to deliver complex graphic rich documents to the printer with speed and accuracy USB enabled printers and PCs allow up to 127 devices to be attached to a single USB port Fast 12Mbps communication from your PC and printer with abso lute reliability OS Support The USB port of your printer supports the following operating system environments Microsoft Windows 95b and 95c also known as OSR 2 0 OSR 2 1 and OSR 2 5 If you are
104. ility of damaging delicate printer components by careless ness or vigorous cleaning methods GENICOM recommends that you clean the interior only when you are instructed to do so by a service representative or in a troubleshooting proce dure presented in this manual NOTE This procedure involves removing the toner cartridge To avoid getting toner on counters floors and other surfaces set the toner cartridge on a drop cloth or some old newspaper after removing it from the printer Nov 00 Publication No GEG 99018A 4 16 GENICOM LN28 and microLaser 280 User Guide Cleaning the Printer 1 Turn the printer off by pressing the O on the power switch on the right side of the printer and disconnect the AC power cord from the wall outlet 2 Remove all of the paper from the main paper tray and from the front paper tray 3 Locate the finger grip on the right side of the top cover and lift the top cover up and back Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 4 17 Cleaning the Printer 4 Remove the toner cartridge from the printer and carefully place it on a drop cloth or old newspaper 6 For minor cleaning use a soft dry cloth and carefully wipe only those areas of the printer interior that appear to be dirty For major cleaning use a small vacuum cleaner with a disposable bag and crevice tool attach ment Use a soft haired brush to dislodge dirt and toner and sweep i
105. ing an AC electrical device such as a lamp into the AC wall outlet If the lamp does not light inspect the building circuit breakers or check for a broken AC wall outlet A circuit breaker trips because there was an overload on the line A tripped breaker may indi cate that you have too many AC devices working off the same line or that you have faulty building wiring If the breaker is not tripped but the lamp doesn t light when plugged into the outlet replace the outlet or have an electrician check the line Turn the printer off and wait 20 minutes then turn the printer on Thermal sensors may have shut down the printer Waiting 20 minutes for the printer to reset may return the printer to normal operation A thermal shutdown may indicate there is a more serious problem with the printer If the problem reoccurs call for service Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Printer Operates Erratically The following characteristics define this type of problem The printer does not function correctly The printer may go into frequent warm up The control panel may display garbled characters The printer may lose power or stop printing for no apparent reason The control panel does not display an error code The following procedure guides you through multiple actions that may solve this print image qual ity problem Proceed one step at a time until the
106. inter packaging to reinstall the printer Moving the Printer and 500 Sheet Feeder a Long Distance Use the following procedure to move the printer and 500 sheet feeder a long distance ol As ee ee o Turn the printer off by pressing the O on the power switch on the right side of the printer Unplug the AC power cord from the wall outlet and from the back of the printer Disconnect the printer from the host computer Remove the paper from all of the paper trays Wait 30 minutes for the printer to cool Remove the main paper tray Reach inside the open top tray and locate the two thumbscrews that are at the front left and front right of the feeder Unscrew the two thumbscrews to release the feeder from the printer 9 Lift the printer off of the 500 sheet feeder and place it on the floor or on a table 10 ti 12 13 Repack the feeder in the original shipping box Remove the toner cartridge and place it in an opaque plastic bag then seal the bag with tape and place it in a sturdy box Repack the printer paper trays AC power cord and toner cartridge into the original shipping box or boxes Once the feeder is in the new location refer to Installing the 500 Sheet Paper Feeders on page 7 3 to reinstall the paper feeder s Publication No GEG 99018A 7 30 GENICOM LN28 and microLaser 280 User Guide Moving the 500 Sheet Feeder Publication No GEG 99018A Nov 00 ta Using the High Capacity In this
107. inter supplies all of the operating power that is needed by the offset output tray Motors and circuit boards internal to the offset output tray provide it with drive and operational logic The offset output tray can be installed with only the printer or it may be installed with other paper handling options Offset Output Tray Figure 9 14 Offset Output Tray installed with other paper handling options Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 9 3 Installing the Offset Output Tray Major Components of the Offset Output Tray The following illustration shows the major components of the offset output tray Paper Guide Exit Rolls Output Tray Metal Fittings Figure 9 15 Offset Output Tray Major Components Installing the Offset Output Tray Before installing the offset output tray remove it from its packaging and verify that you have received the following items If any of the items are missing or damaged contact your dealer Ss Output Paper Tray Paper vere SSS y Offset Output Tray Cover Paper Guide s Throughout this procedure the different sides of the printer are referred to as front rear left and right The front of the printer is the side that holds the control panel The left and right sides are those to the left and right respectively of a person facing the front of the printer Nov 00 Publication No GEG 99018A 9 4 GENICOM LN28 and microLaser 280
108. into the printer Sensors monitor the progress of the paper as it travels through the high capacity feeder The high capacity feeder can be installed with either the Printer or the Printer and one additional 500 Sheet Feeder optional as shown below Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 8 3 Installing the High Capacity Feeder Major Components of the High Capacity Feeder The following illustration shows the major components of the high capacity feeder Mounting Pins Electrical Connector Paper Tray Anti Tip Ski Installing the High Capacity Feeder Before installing the high capacity feeder verify that you have received the following items in the shipping box Installation Sheet Ce 2 Thumbscrews High Capacity Feeder Installing the High Capacity Feeder with a Paper Feeder Use the following procedure to install the high capacity feeder and a paper feeder together switch on the right side of the unit and disconnect the power cord from the AC outlet WARNING Before installing any options turn the printer off by pressing O on the power These precautions are necessary to avoid the risk of electric shock Nov 00 Publication No GEG 99018A 8 4 GENICOM LN28 and microLaser 280 User Guide Installing the High Capacity Feeder 1 Turn the printer off by pressing O on the power switch on the right side of the unit and disconnect the power cord f
109. ions of the eight pushbuttons Pushbutton Function gt o START STOP Push this button to start or stop the printer or to exit the menu system Start Stop 5 MENU Push this button to enter the menu system NEXT Push this button to move to the next menu submenu or setting within the same level of the menu structure SELECT Push this button to select the menu or submenu that is shown on the second line of the display or to choose and save the setting shown on the second line of the display CANCEL Push this button to cancel an action Nov 00 Publication No GEG 99018A 3 4 GENICOM LN28 and microLaser 280 User Guide Navigating the Control Panel Menus Pushbutton Status AA Function STATUS Push this button to enter the Status Menu and view the current status of printer PREVIOUS Push this button to return to the previous menu submenu or option within the same level of the menu structure Return 2 RETURN Push this button to move up one level in the menu structure to the menu shown on the first line of the display Navigating the Control Panel Menus When you press the MENU button on the control panel you enter the printers menu system At that point the first line of the display contains the text Menu indicating that you are in the menu system The second line of the display lists the active menu which you can change by press ing t
110. irst line of the display should contain the text USB Setup and the second line should contain the text Interpreter Press the NEXT button until the text Format is shown on the second line of the display Press the SELECT button to enter the format submenu Press the NEXT button until the desired format is shown on the second line of the display The available format settings include Raw Normal and Binary Press the SELECT button to select the format setting that you specified in the previous step After you have pressed the SELECT button the first line of the display should contain the text USB Setup and the second line should contain the text Format Press the RETURN button twice to return to the main menu Press the START STOP button to exit the menu system USB Resources If you would like more information about USB refer to the www usb org website This organiza tion is responsible for the determining the USB standard and has a number of FAQ s available that should answer most questions Selecting Print Media Your printer can print on a variety of media including plain paper labels transparencies and enve lopes Always use print media that meet the guidelines for use with this printer Print media that is not recommended for use with this printer may cause frequent paper jams or poor print quality Paper and Print Media To Avoid Do not use paper or print media that has any of the following cha
111. ity Feeder Paper Jam 8 15 Correcting Miscellaneous High Capacity Feeder Problems 8 17 Publication No GEG 99018A x GENICOM LN28 and microLaser 280 User Guide Maintaining the High Capacity Feeder 8 19 Cleaning the Interior of the High Capacity Feeder 8 19 Cleaning the Exterior of the High Capacity Feeder 8 19 Cleaning Feed Rolls 8 20 Moving the High Capacity Feeder 8 21 Moving the High Capacity Feeder a Short Distance 8 21 Moving the High Capacity Feeder a Long Distance 8 21 Chapter 9 Using the Offset Output Tray 9 1 About the Offset Output Tray 9 2 Major Components of the Offset Output Tray 9 3 Installing the Offset Output Tray 9 3 Testing the Offset Output Tray 9 8 Solving Offset Output Tray Problems 9 8 Interpreting Offset Output Tray Error Messages 9 9 Installation Problems 9 9 Clearing an Offset Output Tray Paper Jam 9 10 Correcting Miscellaneous Offset Output Tray Problems 9 11 Maintaining the Offset Output Tray 9 14 Cleaning the Exterior of the Offset Output Tray 9 14 Moving the Offset Output Tray 9 14 Moving the Offset Output Tray a Short Distance 9 14 Moving the Offset Output Tray a Long Distance 9 14 Appendix A GENICOM Customer Support A 1 Sources of Support A 2 Your GENICOM Vendor A 2 Your Application Vendor A 2 Internet A 2 GENICOM Technical Support A 2 GENICOM Service A 3 GENICOM Worldwide Offices A 4 Appendix B Publication No GEG 99018A Safety Notes and Regulatory Compl
112. jam can cause a small amount of toner to contaminate a paper tray Print 10 blank pages Printing blank pages can clean the printer system of small amounts of toner that may have contaminated the paper path as a result of a recent paper jam Remove the toner cartridge and inspect it for small pieces of paper that might be stuck between the drum and the toner cartridge frame Carefully remove the pieces of paper If you cannot remove the paper replace the toner cartridge with a new one When you clear a paper jam a piece of paper may tear off and lodge between the drum and the toner cartridge frame This paper scrap creates a channel that allows toner from the clean ing system to leak out onto paper as it passes through the printer Call your service technician This image quality problem may be caused by a malfunctioning or broken component that requires service Back of the Printed Page is Dirty The following characteristics define this print image problem The following procedure guides you through multiple actions that may solve this print image quality problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service When a printed sheet exits the printer there are marks on back of the page The image side of the paper may or may not be clea
113. ject to change without prior notice Every attempt has been made to verify the accuracy of the content herein Should you wish to report comments or suggestions regarding this publication feel free to contact GENICOM LLC ATTN Nonimpact Technical Publications 900 Clopper Road Suite 110 Gaithersburg MD 20878 Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide iii Nov 00 Publication No GEG 99018A iv GENICOM LN28 and microLaser 280 User Guide Publication No GEG 99018A Nov 00 Contents Preface 1 About this Manual 2 Scope 2 Overview 2 Printer Orientation 3 Conventions 3 About the Printer 4 Features 4 Available Configurations 4 Chapter 1 Nov 00 Getting Started 1 1 About this Chapter 1 2 Package Contents 1 2 CD ROM Contents 1 2 Printer Location Requirements 1 3 Printer Weight and Dimensions 1 3 Space Requirements 1 3 Environment Requirements 1 4 Electrical Requirements 1 5 Publication No GEG 99018A vi GENICOM LN28 and microLaser 280 User Guide Parts of the Printer 1 5 Optional Printer Accessories 1 8 Paper Path 1 9 Chapter 2 Using the Printer 2 1 Connecting the Printer to the AC Outlet 2 2 Turning Power On and Off 2 3 Connecting the Printer to the Host Computer 2 4 Parallel Port 2 4 USB Port 2 5 Selecting Print Media 2 8 Paper and Print Media To Avoid 2 8 Correct Paper Storage 2 9 Print Media Capacities 2 9 Print Media Weight Type a
114. line of the display should contain the text Interface Menu and the second line should contain the text Port 11 Press the NEXT button until the text Parallel Setup is shown on the second line of the dis play 12 Press the SELECT button to enter the parallel setup submenu 13 Press the NEXT button until the text Interpreter is shown on the second line of the display 14 Press the SELECT button to enter the interpreter submenu 15 Press the NEXT button until the desired interpreter is shown on the second line of the dis play The available interpreter settings include Auto Switch PCL and PostScript 3 16 Press the SELECT button to select the interpreter that you specified in the previous step After you have pressed the SELECT button the first line of the display should contain the text Parallel Setup and the second line should contain the text Interpreter 17 Press the NEXT button until the text Format is shown on the second line of the display Publication No GEG 99018A Nov 00 18 19 20 2M 22 23 24 25 GENICOM LN28 and microLaser 280 User Guide 2 5 Connecting the Printer to the Host Computer Press the SELECT button to enter the format submenu Press the NEXT button until the desired format is shown on the second line of the display The available format settings include Raw Normal and Binary Press the SELECT button to select the format that you specif
115. lowing figures indicate the necessary clear ances for each side of the printer CAUTION There is a ventilation opening on the left side of the printer To avoid overheating and fire hazards be sure to leave a clearance of at least 8 inches 200 mm between this opening and the nearest wall or other surface 100 mm a J 4 inches 20 inches 500 mm 4 gt 30 inches 760 mm 8 inches 200 mm Figure 1 1 Top view of the printer Publication No GEG 99018A 1 4 GENICOM LN28 and microLaser 280 User Guide Printer Location Requirements 20 inches 500 mm 30 inches 760 mm 20 inches 500 mm e a Figure 1 2 Side view of the printer Environment Requirements Use the following guidelines to determine the best location for the printer Horizontal sturdy and stable surface Location with good ventilation Location with stable temperature and humidity Exposed to high levels of dust and contamination Exposed to water and high humidity Exposed to magnetic fields Subject to extreme variations in emperature and humidity Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 1 5 Parts of the Printer Electrical Requirements For correct printer
116. lt L In this Chapter e About this Appendix on page B 2 Safety Notes on page B 2 e Regulatory Compliance on page B 2 Nov 00 Publication No GEG 99018A B 2 GENICOM LN28 and microLaser 280 User Guide Safety Notes About this Appendix This appendix lists important safety precautions and identifies the applicable regulatory compli ances of your printer Safety Notes e Be sure to switch off and unplug the printer before accessing the interior of the printer for cleaning maintenance or fault clearance Accessing the interior of a live machine exposes you to the risk of electric shock e Do not place the printer in a hot humid dusty or poorly ventilated environment Prolonged exposure to these adverse conditions may cause fire or expose you to electric shock e The printer is capable of operating normally within the following environmental limits e Temperature range 50 F 95 F 10 C 35 C At high temperatures 95 F 35 C humidity should be at or below 70 e Humidity range 15 85 no condensation At maximum humidity 85 temperature should be at or below 82 F 28 C e Stop operation immediately if your printer produces smoke excessive heat unusual noise or smell These conditions can indicate or result in a fire Immediately switch off and unplug the printer and contact your point of purchase e The fuser becomes very hot in normal operation If a paper jam has occurred turn
117. ly turned off When you turn the parallel port on the USB port is automatically turned off Parallel Port The parallel port is the default port To connect the printer to your computer using the parallel port simply connect the parallel cable to the parallel port on the printer then connect the cable to your computer Use the following procedure to verify that the parallel port is turned on and to change the parallel port Interface Format and Mode settings 1 Press the MENU button on the control panel Press the NEXT button until the text Interface Menu is shown on the second line of the display Press the SELECT button to enter the interface menu Press the NEXT button until the text Port is shown on the second line of the display Press the SELECT button to enter the port submenu Press the NEXT button until the text Parallel is shown on the second line of the display Press the SELECT button to enter the parallel submenu es Pe SS Verify that the second line of the display contains the text On or press the NEXT button until the text On is shown on the second line of the display 9 Press the SELECT button to change the parallel setting to On After you have pressed the SELECT button the first line of the control panel display should contain the text Port and the second line should contain the text Parallel 10 Press the RETURN button to return to the interface menu The first
118. m in Remove the jammed paper the duplexer from the duplexer See Clearing Duplex Paper Jams on page 6 7 DUPLEX FAILURE Call Service The duplexer has failed Turn the printer off then turn it on If the problem reoccurs contact an authorized service provider Installation Problems Simple oversights during installation may cause problems when you first use the duplexer If the duplexer is inoperative after you have installed it use the following procedure to check several pos sible causes 1 Turn the printer off by pressing the O on the power switch on the right side of the printer 2 Make sure that the duplexer connector is firmly connected to the printer jack 3 Ifthe connector is firmly plugged into the printer but the duplexer is still inoperative return to Installing the Duplexer on page 6 2 and carefully repeat all of the installation steps 4 If the duplexer is still inoperative after reinstallation remove it from the printer so you can run tests on the printer without the duplexer affecting the tests Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 6 7 Solving Duplexer Problems 5 Print a few sheets of text or images to make sure the printer is still operational If the printer is operational when the duplexer is removed contact either your sales represen tative or a service provider and report your problem If the printer is not operational a
119. microLaser 280 Laser Printer US 110V ML280N CA microLaser 280 Laser Printer Ethernet US 110V ML280A CA microLaser 280 Laser Printer Bundle US 110V includes Ethernet Duplex HiCap Feeder and Offset Output tray LN28N CA LN28 Laser Printer Ethernet US 110V LN28A CA LN28 Laser Printer Bundle US 110V includes Ethernet Duplex HiCap Feeder and Offset Output tray Paper Handling Options GENICOM Part Number Description ML280F TA 28 PPM 500 Sheet Feeder A4 Letter ML280F DA 28 PPM Duplexer ML280F TB 28 PPM Offset Output tray ML280F TL 28 PPM High Capacity Feeder 2000 sheet A4 Letter ML280F TC 28 PPM 500 Sheet Feeder A3 ML280F TD 28 PPM A3 Paper Tray Publication No GEG 99018A Nov 00 Nov 00 Network Interfaces GENICOM LN28 and microLaser 280 User Guide C 3 GENICOM Part Numbers GENICOM Part Number Description MLXXXN CX Ethernet 10 100BaseT 2 MLXXXN EA Ethernet 10 100BaseT MLXXXF SI RS 232C 422 Serial Option ML280N CS IBM Coax SCS Network Interface ML280N TS IBM Twinax SCS Network Interface ML280N Cl IBM Coax IPDS Network Interface ML280N T IBM Twinax IPDS Network Interface ML280N El Ethernet IPDS SIMM DRAM FLASH SIMM and Hard Disk Drive Options GENICOM Part Number Description MLXXXM 16 16MB DRAM Memory SIMM MLXXXM 32 32MB DRAM Memory SIMM MLXXXF FL 8MB FLASH SIMM for PostScript MLXXXF FM
120. mp or damaged resulting in poor image quality New paper may correct the problem Replace the toner cartridge with a new one The toner cartridge may have reached end of life or is damaged Disconnect then reconnect the interface cable that runs between the printer and the host computer There may be a bad connection between the printer and the computer Reconnecting both ends should reestablish a good electrical connection If you have another interface cable avail able substitute that cable for the one currently connecting the printer and the computer Reinstall the print driver software The print driver software that is running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the source of the problem Refer to the DRIVERS folder on the electronic library CD ROM for detailed instructions on installing the driver Call your service technician This image quality problem may be caused by a malfunctioning or broken component that requires service Miscellaneous Problems Some printer problems may not generate error codes or produce observable print image defects These miscellaneous problems may effect only the printer or they may effect things outside of the printer such as the room lights or a nearby radio receiver Nov 00 This section contains detailed procedures for correcting the following problems Printer is Inoperative Printer Operates Erratically
121. n The control panel does not display an error code Publication No GEG 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 33 Print Image Quality Problems Open the paper trays and check to see if there is any toner inside the trays If there is toner inside a tray remove and clean the trays then replace the paper with clean paper A paper jam can cause small amount of toner to contaminate a paper tray Print 10 blank pages Printing blank pages can clean the printer system of small amounts of toner that may have contaminated the paper path as a result of a recent paper jam Turn the printer off wait 10 minutes for the fuser to cool then open all of the printer access covers and inspect the interior of the printer for toner contamination Clean off any toner that you find After any paper jam toner from the jammed sheet of paper may contaminate the paper path When a sheet of paper passes through the printer toner contamination is inadvertently trans ferred to the back side of the paper If the contamination proves difficult or impossible for you to remove go to step 4 Remove the toner cartridge and inspect it for small pieces of paper that might be stuck between the drum and the toner frame Carefully remove the pieces of paper If you cannot remove the paper replace the toner cartridge with a new one When you clear a paper jam a piece of paper may tear off and lodge between the drum and the t
122. n the floor or on a strong table CAUTION The printer is extremely heavy Do not attempt to lift the printer by yourself Publication No GEG 99018A 8 22 GENICOM LN28 and microLaser 280 User Guide Moving the High Capacity Feeder 13 Repack the high capacity feeder into the original shipping box CAUTION The high capacity feeder is heavy Do not attempt to lift the high capacity feeder by yourself 14 Once the high capacity feeder is in the new location refer to Installing the High Capacity Feeder on page 8 3 Publication No GEG 99018A Nov 00 Using the Offset Output Tray In this Chapter e About this Chapter on page 9 2 e About the Offset Output Tray on page 9 2 e Installing the Offset Output Tray on page 9 3 Testing the Offset Output Tray on page 9 8 e Solving Offset Output Tray Problems on page 9 8 e Maintaining the Offset Output Tray on page 9 14 e Moving the Offset Output Tray on page 9 14 Nov 00 Publication No GEG 99018A 9 2 GENICOM LN28 and microLaser 280 User Guide About the Offset Output Tray About this Chapter This chapter provides all of the information necessary to install use and maintain the Offset Out put Tray including procedures for cleaning and removing paper jams About the Offset Output Tray The offset output tray is an optional output tray that attaches to the top rear of the printer and can hold up to 500 printed sheets The pr
123. nd Size 2 11 Loading Print Media 2 12 Loading the Main Tray 2 12 Loading the Front Tray 2 15 Output Options for Oversize Print Media 2 22 Chapter 3 Publication No GEG 99018A Understanding and Navigating the Control Panel Menus 3 1 Control Panel Features 3 2 LCD Display 3 2 LED Indicators 3 3 Pushbuttons 3 3 Nov 00 GENICOM LN28 and microLaser 280 User Guide vii Navigating the Control Panel Menus 3 4 Menu Structure 3 6 Paper Menu 3 6 Interface Menu 3 9 PS Menu 3 9 PCL Menu 3 11 System Menu 3 13 Quality Menu 3 15 Functions Menu 3 16 Status Menu 3 16 Chapter 4 Maintaining the Printer 4 1 Upgrading Printer Firmware 4 2 Upgrading Firmware Using the Parallel Interface 4 2 Upgrading Firmware Using the Network Interface 4 2 Replacing Printer Components 4 3 Replacing the Toner Cartridge 4 3 Replacing the Fuser 4 7 Replacing the Transfer Roll 4 10 Cleaning the Printer 4 14 Cleaning the Exterior 4 14 Cleaning the Interior 4 15 Cleaning Feed Rolls 4 19 Moving the Printer 4 26 Moving the Printer a Short Distance 4 26 Moving the Printer a Long Distance 4 26 Storing the Printer for Long Periods of Time 4 27 Chapter 5 Nov 00 Troubleshooting 5 1 Installation Problems 5 2 Inoperative Printer 5 3 No Ready Message 5 3 Noise Smoke or Smell 5 3 Paper Jams 5 4 Clearing an E1 E2 1 or E2 2 Paper Jam 5 6 Clearing an E3 or E4 Jam 5 14 Clearing an EO Jam 5 23 Publication No GEG 99018A viii
124. nd cover it with an opaque plastic sheet Pull up on the wheel tabs to unlock the four caster wheels under the high capacity feeder Roll the printer and high capacity feeder to the new location Once the printer and high capacity feeder are in the new location refer to the printer Installa tion Guide included in the original packaging to reinstall the printer Moving the High Capacity Feeder a Long Distance l So p Il 12 Nov 00 Turn the printer off by pressing the O on the power switch on the right side of the printer Disconnect the plug of the AC power cord from the AC wall outlet and disconnect the AC power cord from the printer Disconnect the printer from the host computer Wait 30 minutes for the printer to cool before moving the printer Pull up on the wheel tabs to unlock the four caster wheels under the high capacity feeder Roll the printer and high capacity feeder to a place where you can easily access all four sides Push down on the wheel tabs to lock the four high capacity feeder caster wheels Remove the paper tray from the printer Remove the paper from the high capacity feeder paper trays Reach inside the open top tray and locate the two thumbscrews that are at the front left and front right of the high capacity feeder Unscrew the two thumbscrews to release the high capacity feeder from the printer With the help of another person lift the printer off of the high capacity feeder and place it o
125. ner image into the paper to form a finished print The fuser wears with nor mal use and can leave dirt or marks on printed sheets when worn The normal life of a fuser is approximately 200 000 A4 Letter size prints at 5 area coverage Running high image density prints or large format paper will cause the fuser life to be shorter WARNING The fuser becomes very hot during operation Do not touch the fuser until it is cool NOTE Inthe following procedure the left and right sides of the printer are those to the left and right of a person facing the rear of the printer Use the following procedure to remove and replace the fuser 1 Turn the printer off by pressing the O on the power switch on the right side of the printer and disconnect the AC power cord from the wall outlet Wait at least 30 minutes before pro ceeding to remove the fuser NOTE If the high capacity stacker is installed it is not necessary to remove it to replace the fuser however removing the stacker will make it easier to access the fuser Nov 00 Publication No GEG 99018A 4 8 GENICOM LN28 and microLaser 280 User Guide Replacing Printer Components 2 Locate the hand grip on the rear of the printer and pull it toward you to open the rear cover of the printer 4 Grasp the handles at the ends of the fuser Lift up on the left end slightly move the fuser to the left then lift the fuser straight up and out of the printe
126. ng the Printer 4 Look inside the empty toner cartridge cavity and locate the D shaped rubber front tray feed rolls and the white plastic rolls next to them 5 Using a soft cloth slightly moistened with plain water carefully wipe the feed rolls 6 Slide the pegs on the end of the toner cartridge into the slots inside the printer and lower the toner cartridge into the printer 7 Close the top cover Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 4 25 Cleaning the Printer 8 Verify that the power switch of the printer is in the O off position then insert the plug of the power cord into the AC outlet SIBO48F Nov 00 Publication No GEG 99018A 4 26 GENICOM LN28 and microLaser 280 User Guide Moving the Printer Moving the Printer Follow the guidelines below when lifting or moving the printer The printer is very heavy and should always be lifted by two people The weight of the printer without paper tray toner cartridge and paper is about 55 lbs 25 kg Never attempt to lift the printer alone SIBOO3F To lift the printer have two individuals facing each other from the front and the rear of the printer grasp the recessed areas on each side of the printer Do not lift the printer by grasping any area other than these recessed areas When lifting the printer maintain proper lifting posture to prevent injuries Moving the Printer a Short Distance Use the
127. nger distances may be spanned if intervening hubs are used There is a limit of 5 hubs between the host and any given device giving a maximum distance of 98 feet 30 meters 4 Windows displays a dialog box stating that new hardware has been found and Windows is searching for a driver 5 Browse to the location of the USB port software and select the appropriate version for either Windows 95 or Windows 98 Software USB Win95 or Software USB Win98 on your CD ROM or the location where you expanded the driver files 6 Windows creates a GNUSBn printer port 7 At this point you may install the printer normally either by using the Add Printer wizard or by running the appropriate setup program or your system may announce that New Hardware has been found In either case install the driver required for your printer at this time 8 After the printer has been installed make sure that it prints to the GNUSBn port Publication No GEG 99018A Nov 00 cA 10 GENICOM LN28 and microLaser 280 User Guide 2 7 Connecting the Printer to the Host Computer Ensure that the Spooler settings for the printer have Disable bi directional support for this printer checked Your GENICOM USB printer is now ready to print Installation for Mac OS 8 6 1 2 3 Power on the printer and the host computer Ensure that the Apple Laser Writer Software is installed Attach the USB cable to the host and the printer Note that the printe
128. ngs to make sure the duplexer is available as an installed option 5 Ifthe duplexer is correctly set as an installed option reload the printer driver software The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the DRIVERS folder on the Electronic Library CD ROM for detailed instructions on installing the driver 6 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Duplexer Operates Erratically The following characteristics define this duplexer problem e The duplexer does not function correctly e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this duplexer prob lem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical prob lem returns in less than 50 prints call for service 1 Open the rear cover of the printer Disconnect and reconnect the duplexer If the connection between the duplexer and the printer is not intact the duplexer will not receive power or logic commands resulting in an inoperative duplexer Nov 00 Publication No GEG 99018A 6 10 GENICOM LN28 and microLaser 280 User Guide Solving Duplexer Problems
129. nt call for service Publication No GEG 99018A 5 34 GENICOM LN28 and microLaser 280 User Guide Print Image Quality Problems Broken and dangling components or scraps of paper lodged in a paper feeder can damage a sheet of paper as it moves out of the feeder 3 Turn the printer off and open all of the printer access covers Inspect the interior of the printer for scraps of paper or obviously broken components that could be obstructing the paper path Remove any scraps of paper that you find If you see a broken component call for service Broken and dangling components or scraps of paper lodged inside the printer can damage a sheet of paper as it moves along the paper path 4 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Finished Image Rubs Off of the Page The following characteristics define this print image problem e The toner image is not completely affixed to the fin ished print the image easily rubs off of the page e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this print image quality problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Inspect th
130. nt tray or main tray indicate that the feed rolls need to be cleaned 1 Turn the printer off by pressing the O on the power switch on the right side of the printer 2 Unplug the AC power cord from the AC wall outlet 3 Remove the paper drawer from the high capacity feeder 4 Look inside the empty paper tray cavity and locate the three rubber feed rolls 5 Vigorously wipe the drive surface of each feed roll using a paper towel that is slightly damp with water Use only water to clean the feed rolls do not use solvents or abrasive cleaners 6 Use a clean dry paper towel and wipe each feed roll dry 7 Push the paper drawer back into the high capacity feeder Publication No GEG 99018A Nov 00 8 9 GENICOM LN28 and microLaser 280 User Guide 8 21 Moving the High Capacity Feeder Connect the plug of the AC power cord into the AC wall outlet Turn the printer on by pressing the I on the power switch on the right side of the printer Moving the High Capacity Feeder Moving the High Capacity Feeder a Short Distance Use the following procedure to move the high capacity feeder a short distance pa P E E ee oe Turn the printer off by pressing the O on the power switch on the right side of the printer Disconnect the plug of the AC power cord from the AC wall outlet Disconnect the printer from the host computer Wait 30 minutes for the printer to cool before moving the printer Remove the toner cartridge a
131. nter model e The type of host computer you are using e The type and version of operating system you are using e The interface you are using and if serial the protocol e The application and version you are using e The emulation you are using e Your printer firmware version listed on the status pages Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 Installation Guide A 3 Sources of Support GENICOM Service If you have a hardware problem you cannot resolve contact GENICOM Service at 888 367 3772 Other important GENICOM phone numbers e GENICOM Sales 800 436 4266 e GENICOM Parts 800 436 4266 x 2 x 3 Parts ID 800 436 4266 x 2 x 4 e GENICOM Supplies 800 436 4266 x 2 x 1 Nov 00 Publication No GEG 99018A A 4 GENICOM LN28 and microLaser 280 Installation Guide GENICOM Worldwide Offices GENICOM Worldwide Offices GENICOM United States GENICOM LLC Corporate Headquarters GENICOM LLC 4500 Daly Drive Suite 100 Chantilly VA 20151 Telephone 703 633 8700 Fax 703 222 7630 Document Solutions Printer Products Document Solutions One Solutions Way Waynesboro VA 22980 1999 Telephone 800 436 4266 or 540 949 1000 Fax 540 949 1392 GENICOM Worldwide GENICOM Australia GENICOM Pty Ltd 175 Gibbes Street Unit 12 Chatswood NSW 2067 Australia Telephone 61 29 417 6411 Fax 61 29 417 6739 GENICOM Belgium GENICOM Belgium c o Airport Business Cent
132. oblem returns in less than 50 prints call for service 1 Open the offset output tray cover and inspect the inside for jammed paper or obviously dam aged parts Broken components or scraps of paper lodged inside the offset output tray may be wedged against moving parts preventing the offset roll from moving 2 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Publication No GEG 99018A 9 14 GENICOM LN28 and microLaser 280 User Guide Maintaining the Offset Output Tray Maintaining the Offset Output Tray The offset output tray requires very little maintenance however with normal use you will need to perform some routine maintenance tasks such as cleaning Cleaning the Exterior of the Offset Output Tray Through normal use the exterior of the offset output tray may become dirty or stained with toner Although exterior dirt should not affect printer performance an occasional exterior cleaning may be necessary to maintain the appearance of the offset output tray 1 Turn the printer off by pressing O on the power switch on the right side of the printer 2 Remove the plug of the AC power cord from the AC wall outlet 3 Using a soft cloth slightly damp with cold water wipe the offset output tray covers and tray faces Use a very mild non abrasive soap to remove heavy dirt and toner stains CAUTION Do not use solvents or abrasive cleaners to clean offset
133. of the paper sources and also indi cates the feed orientation long edge feed LEF or short edge feed SEF If you have concerns about a specific brand or type of media try samples of the media to determine if the resulting printer performance and print quality meet your expectations GENICOM LN28 and microLaser 280 User Guide Selecting Print Media Paper Source Weight Paper Type and Paper Sizes Feed Direction Accommodated Letter A4 Paper 16 to 24 lbs A4 LEF 297 x 210mm Tray main tray and optional 500 sheet A4 Letter paper feeder envelope 7 5 x 3 87 inches Statement LEF 215 9 x 139 7mm 8 5 x 5 5 inches Com 10 LEF 241 3 x 104 8mm envelope 9 5 x 4 13 inches B5 LEF 257 x 182mm 10 1 x 7 2 inches A5 LEF 210 x 149mm 8 27 x 5 9 inches A6 LEF 100 x 148mm 3 94 x 5 83 inches C5 LEF 229 x 162mm envelope 9 x 6 4 inches DL LEF 220 x 110mm envelope 8 67 x 4 3 inches Front Tray Envelopes Width Transparencies 3 0 to 12 0 inches Labels 76 2 mm to 305 mm 64 to 200g m2 11 7 x 8 27 inches Letter LEF 279 4 x 215 9mm 8 5 x 11 inches Executive LEF 266 7 x 184 5mm 10 5 x 7 26 inches Monarch LEF 190 5 x 98 4mm Standard Paper LEF and SEF Length 3 87 to 20 0 inches 98 4 mm to 508 mm Publication No GEG 99018A 2 11 2 12 GENICOM LN28 and microLaser 280 User Guide Loading Print Media Paper Source Wei
134. ol panel does not display an error code The following procedure guides you through multiple actions that may solve this offset output tray problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Open the offset output tray cover and inspect the inside for jammed paper or obviously dam aged parts Broken components or scraps of paper lodged inside the offset output tray may be brushing against moving parts and causing the noise 2 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Offset Output Tray will not Offset The following characteristics define this offset output tray problem e The offset output tray does not offset printed sheets e The offset output tray transports paper without a problem e The control panel does not display an error code Publication No GEG 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 User Guide 9 13 Solving Offset Output Tray Problems The following procedure guides you through multiple actions that may solve this offset output tray problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical pr
135. om FF FF or you to define the action prompted by a form feed a form feed equals either a form feed alone or a carriage return and a form feed together FF CR FF 2 Press SELECT to save this setting Publication No GEG 99018A Nov 00 System Menu GENICOM LN28 and microLaser 280 User Guide 3 13 System Menu The system menu provides access to system settings Use the following procedure to enter the sys tem menu 1 Press the MENU button on the control panel 2 Press the NEXT button until the text System Menu is shown on the second line of the dis play Press the SELECT button to enter the system menu Press the NEXT button to move through the submenus Factory Defaults Display Lan guage Power Saver Wait Timeout Job Timeout Jam Recovery and Hex Print 5 Press the SELECT button to enter a submenu 6 Use the procedures in the following table to access and change the system settings Submenus Default Setting Available Settings Procedure for Changing Setting Factory Defaults U S U S 1 Press NEXT or PREVIOUS to toggles This submenu allows you to reset Non U S between U S and NON U S the printer to U S or Non U S 2 Press SELECT to choose and set the factory defaults factory defaults Display Language English English 1 Press NEXT or PREVIOUS to scroll This submenu allows you to change French through the available languages the language of the di
136. on 1 Remove any printed pages from the output tray 2 Open the top cover and the front tray cover Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 15 Paper Jams 3 Ifthe jam occurred while feeding from the front paper tray remove all paper from the front tray including any paper that may be jammed inside the tray 4 Ifthe jam occurred while feeding from the main paper tray remove the main paper tray Nov 00 Publication No GEG 99018A 5 16 GENICOM LN28 and microLaser 280 User Guide Paper Jams 5 Remove any jammed or wrinkled paper from the paper tray Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 17 Paper Jams 7 Ifthe jam occurred while feeding from Tray 2 or 3 remove the paper tray associated with that feeder and inspect the inside of the paper tray well removing any jammed paper Nov 00 Publication No GEG 99018A 5 18 GENICOM LN28 and microLaser 280 User Guide Paper Jams 8 Open the rear door of the feeder for Tray 2 or 3 and remove any jammed paper then close the rear door of the feeder Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 19 Paper Jams 9 Remove the front tray by lifting up slightly and pulling the tray out from the printer 11 Remove any jammed paper from the toner cartridge well
137. oner cartridge frame This paper scrap creates a channel that allows toner from the clean ing system to leak out onto paper as it passes through the printer Call your service technician This image quality problem may be caused by a malfunctioning or broken component that requires service Finished Print is Damaged The following characteristics define this print image problem e The printed sheet is either wrinkled torn or creased e There is no paper jam e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this print image quality problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Replace all of the paper in the paper trays with newly opened paper The paper in the trays may be damp warped or damaged As the paper travels through the printer it may catch or tear on printer components New paper may correct the problem Print a few sheets out of the main paper tray and a few prints out of the front tray If the dam age appears to be isolated to paper that is fed from one source carefully inspect the source feeder for scraps of paper or obviously broken components Remove any scraps of paper that you find If you discover a broken compone
138. operation install the printer in a location where the AC wall outlet meets the following electrical requirements e LN28 microLaser 280 110V 90 132 Volts AC grounded 50 60 Hz 9 AMP current draw e LN28 microLaser 280 220V 198 264 Volts AC grounded 50 60 Hz 4 AMP current draw CAUTION Never plug a 110VAC printer into a 220VAC wall outlet or plug the printer into a wall outlet that does not meet the current draw requirement of the printer Consult an elec trician if you are uncertain about the voltage rating of an AC wall outlet Parts of the Printer The following figures indicate the names and functions of the main parts of the printer Control panel Paper output tray Provides access to all Holds printed sheets controls required tq operate the printer Paper exit slot Releases printed sheets from the inside of the printer Extension tray Holds large paper output Power switch Turns the printer on and off se Paper feeder Holds the paper tray Front paper tray Provides an alternate method of feeding paper to the printer Accommodates various print media including envelopes transparencies and labels 500 sheet universal paper tray Holds paper up to Letter or A4 size Paper amount indicator Indicates the approximate remaining amount of paper Figure 1 3 Front of the Printer Nov 00 Publication No GEG 99018A 1 6 GENICOM LN28 and microLaser 280 User Guide Parts of the Printer
139. ost computer Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 9 15 Moving the Offset Output Tray 4 Remove the paper diverter from the offset output tray 5 Remove the offset output tray cover from the top rear of the printer and replace it with the original printer cover 6 Remove the output paper tray from the offset output tray 7 Remove the paper guide from the offset output tray 8 Unscrew the thumbscrew on the right metal fitting of the offset output tray 9 Carefully lift the offset output tray off of the printer 10 Repack the offset output tray components in the original packaging 11 Once the offset output tray is in the new location refer to Installing the Offset Output Tray on page 9 3 Nov 00 Publication No GEG 99018A 9 16 GENICOM LN28 and microLaser 280 User Guide Moving the Offset Output Tray Publication No GEG 99018A Nov 00 GENICOM Customer Support lt L as O a Q Q lt L In this Chapter e About this Appendix on page A 2 e GENICOM Worldwide Offices on page A 4 Nov 00 Publication No GEG 99018A A 2 GENICOM LN28 and microLaser 280 Installation Guide Sources of Support About this Appendix This appendix explains the available sources of GENICOM Customer Support and also lists con tact information and locations of GENICOM worldwide offices Sources of Support There are several sources of Customer Support available to you
140. ot interfere with the operation of the printer If you are experiencing one of the problems listed below and there is no error message shown on the control panel display refer to the procedures in the following sections to check the possible causes of the specific problem e Inoperative high capacity feeder e Erratic operation e Unusual noise Inoperative High Capacity Feeder The following characteristics define this feeder problem e The high capacity feeder appears to be inoperative e When attempting to print from the high capacity feeder the high capacity feeder does not respond and does not feed paper e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this feeder problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Open and then firmly close all of the printer and feeder doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the high capacity feeder can operate When a door is open the interlock switch is not activated and the high capacity feeder cannot operate If a door is not firmly closed the interlock switch may not be fully activated tresulting in an inoperative
141. ou to turn the tray linking function on or off Output Tray Face Down Tray Face Down Tray 1 Press NEXT or PREVIOUS to scroll This submenu allows Offset Tray optional through the list of available output you to choose a trays default output tray 2 Press SELECT to set a tray as the from a list of all default installed output trays Media Size Type Front Tray Size Type 1 Press NEXT or PREVIOUS to scroll This submenu allows Size Letter LEF Front Tray Front Tray through the list of available sources of you to set the media Type Plain Letter LEF Plain paper size and type for the Tray 1 A4 LEF B5 Transparency 2 Press SELECT to choose a tray Front Tray and set the Type Plain A5 Prepunched 3 Press NEXT or PREVIOUS to toggle medial type for all Tray 2 optional Statement Letterhead between MEDIA SIZE and MEDIA other trays Type Plain Executive Colored TYPE Tray 3 optional C5 Preprinted 4 Press SELECT to choose either Type Plain Envelope DL Bond Label 5 Press NEXT or PREVIOUS to scroll Envelope Card Stock through the available sizes or types Com10 Postcard 6 Press SELECT to set a size or type Envelope Envelope Monarch Other Envelope Ledger A3 Other Trays B4 Legal Plain Folio A4 Transparency SEF Letter Prepunched SEF B5 SEF Letterhead Colored Preprinted Bond Other Tray Linking On On 1 Press NEXT or PREVIOUS to toggle This submenu allows Off between ON and OFF 2
142. ous paper handling functions Use the following procedure to enter the paper menu l 2s Press the MENU button on the control panel Press the NEXT button until the text Paper Menu is shown on the second line of the dis play Press the SELECT button to enter the Paper Menu Press the NEXT button to move through the submenus Copies Default Source Manual Feed Output Tray Media Size Type Tray Linking Blank Pages and Output Linking 5 Use the procedures in the following table to access and change the printer paper handling set tings Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 3 7 Paper Menu you to turn the manual feed on or off Submenus Default Setting Available Settings Procedure for Changing Setting Copies 1 Numbers 1 999 1 Press NEXT or PREVIOUS to increase This submenu allows or decrease the number of copies you to change the printed number of copies 2 Press SELECT to save this setting printed Default Source Tray 1 Front 1 Press NEXT or PREVIOUS to scroll This submenu allows Tray 1 through the list of available sources of you to choose a Tray 2 optional paper default paper source Tray 3 optional 2 Press SELECT to set a source as the from a list of all default installed sources Manual Feed Off On 1 Press NEXT or PREVIOUS to toggle This submenu allows Off between ON and OFF 2 Press SELECT to save this setting y
143. ower the offset output tray onto the printer while inserting the metal fittings of the offset output tray into the slots on the printer Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 9 7 Installing the Offset Output Tray 10 Tighten the screw attached to the right metal fitting of the offset output tray 11 Close the rear cover of the printer Tao Aaa Nov 00 Publication No GEG 99018A 9 8 GENICOM LN28 and microLaser 280 User Guide Testing the Offset Output Tray 13 Attach the paper guide near the paper exit slot 14 Insert the plug of the power cord into the AC outlet and turn the printer on by pressing I on the power switch on the right side of the printer 15 Check the display to make sure the printer is ready for printing NOTE If an error message is shown when you turn the printer on refer to Chapter 5 Troubleshooting i Testing the Offset Output Tray After installing the offset output tray use the following test procedure to verify that it is operating correctly 1 Qe Turn the printer on by pressing the I on the power switch on the right side of the printer Once the printer has warmed up and displays the Ready message on the control panel dis play use any software application to print a few sheets to the offset output tray If the feeder does not feed paper or if the control panel displays an error messag
144. paper diverter to the printer is intact If the offset output tray is firmly attached and the wiring is intact but the offset output tray is still inoperative return to the installation procedure and carefully repeat all of the installation steps 3 Ifthe offset output tray is still inoperative after reinstallation remove it from the printer so you can run tests on the printer alone 4 Print a few sheets of paper to the main output tray to make sure the printer is still opera tional e If the printer is operational when the offset output tray is not attached contact either your sales representative or a service technician and report your problem e If the printer is not operational when the offset output tray is not attached refer to Chapter 5 Troubleshooting for procedures to correct printer problems After correcting the printer problem return to this chapter to reinstall the offset output tray Publication No GEG 99018A 9 10 GENICOM LN28 and microLaser 280 User Guide Solving Offset Output Tray Problems Clearing an Offset Output Tray Paper Jam If an E8 error code precedes the error message on the first line of the control panel display paper has jammed at the offset output tray Use the following procedure to clear a paper jam in this loca tion 1 Pull on the hand grip on the rear of the offset output tray to open the rear cover Publication No GEG 99018A Nov
145. paper feeder into the two holes on the base of the upper paper feeder and turn them until tight Nov 00 Publication No GEG 99018A 7 8 GENICOM LN28 and microLaser 280 User Guide Installing the 500 Sheet Paper Feeders 6 Turn the printer off by pressing O on the power switch on the right side of the unit and disconnect the power cord from the AC outlet NOTE Installing the paper feeder while the printer is on may damage the printer or the paper feeder 7 Close the front paper tray remove any printed sheets from the output paper tray and close the top cover Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 7 9 Installing the 500 Sheet Paper Feeders 9 Lift the printer and lower it onto the two stacked paper feeders aligning the three stubs on the upper paper feeder with the holes on the bottom of the printer NOTE Be sure to lower the printer gently Components inside the printer may be damaged by lowering it quickly 10 Insert the two thumbscrews supplied with the paper feeder into the holes on the base of the printer Nov 00 Publication No GEG 99018A 7 10 GENICOM LN28 and microLaser 280 User Guide Testing the 500 Sheet Feeder 12 Insert the paper trays all the way into the paper feeders making sure each tray is properly seated 13 Insert the plug of the power cord into the AC outlet and turn the printer on by pres
146. pen the interlock switch is not activated and the printer cannot operate If a door is not firmly closed the interlock switch can bounce between being activated and being not acti vated confusing the system and causing erratic printer operation 4 Reinstall the print driver software The print driver software that is running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the DRIVERS folder on the Electronic Library CD ROM for detailed instructions on installing the driver 5 Unplug the AC power cord from the AC wall outlet Plug a 100 watt lamp into the AC wall outlet and watch the lamp for 30 minutes If the lamp flickers noticeably or dims then bright ens you should replace the outlet or have an electrician check the line Voltage surges or drops at the AC wall outlet can cause sensitive printer components to func tion erratically In some instances wide voltage swings can seriously damage the printer 6 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Printer Makes Unusual Noises The following characteristics define this type of problem e The printer makes unusual noises or makes more noises than usual either while idle or while printing e The printer generates printed sheets without a problem e The control panel does not display an error code The following p
147. port submenu Press the NEXT button until the text USB is shown on the second line of the display Press the SELECT button to enter the USB submenu Press the NEXT button until the text On is shown on the second line of the display Press the SELECT button to change the USB setting to On After you have pressed the SELECT button the first line of the control panel display should contain the text Port and the second line should contain the text USB Press the RETURN button to return to the interface menu The first line of the display should contain the text Interface Menu and the second line should contain the text Port Publication No GEG 99018A 2 8 GENICOM LN28 and microLaser 280 User Guide Selecting Print Media 11 12 13 14 15 16 I7 18 19 20 2l Pr Press the NEXT button until the text USB Setup is shown on the second line of the dis play Press the SELECT button to enter the USB setup submenu Press the NEXT button until the text Interpreter is shown on the second line of the display Press the SELECT button to enter the interpreter submenu Press the NEXT button until the desired interpreter is shown on the second line of the dis play The available interpreter settings include Auto Switch PCL and PostScript 3 Press the SELECT button to select the interpreter that you chose in the previous step After you have pressed the SELECT button the f
148. pplier NOTE Systems made in 1996 and earlier probably do not support USB correctly on the motherboard systems made in 1997 may or may not properly support USB and systems made since 1998 probably do support USB correctly e Apple The Apple iMac and G3 G4 systems come with working USB hardware and fully support your GENICOM USB printer Older PCI based Macintosh systems may be upgraded with a USB card This configuration should work with the correct version of the operating system Installation for Windows Use the following procedure to install USB for Windows 1 Verify that your system supports USB and has an available USB connector If you do not have an available connector you may need to purchase a USB hub NOTE You may use an unpowered USB hub since the printer is considered a self powered device and will not draw power from the USB port 2 Power on the host system and the printer and allow the two systems to finish booting 3 Attach the USB cable to both the printer and the host It does not matter which host connec tor you attach the cable to however make sure you always attach it to the same connector NOTE The USB printer port created is associated with the actual port to which the device is attached If the printer is attached to a different hardware port a new USB printer port will be created even though it is attached to the same printer The maximum length of a USB cable is 16 feet 5 meters Lo
149. r Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 4 9 Replacing Printer Components 5 Remove the new fuser from its packaging and remove the fuser shipping spacers by pulling them in the direction shown in the figure below 6 Grasp the fuser by the handles Tilt the right end of the fuser downwards slightly and insert the right end of the fuser under the catch on the right side of the printer frame 7 Ensure that the fuser pins are properly placed into the holes in the printer frame by lifting up on the right end of the fuser The fuser should not move 8 Press down on the left end of the fuser to seat it then move the top of the fuser latch to the right to lock the fuser into position Nov 00 Publication No GEG 99018A 4 10 GENICOM LN28 and microLaser 280 User Guide Replacing Printer Components 9 Close the rear cover 10 Verify that the power switch of the printer is in the O off position then insert the plug of the power cord into the AC outlet SIBO48F Replacing the Transfer Roll The transfer roll is the electrically conductive rubber roll that transfers the toner image from the drum onto the paper The transfer roll wears with normal use and eventually must be replaced Use the following procedure to replace the transfer roll Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 4 11 Replacing Printer Components NOTE
150. r your sales representative or a service technician and report your problem e If the printer is not operational when the high capacity feeder is not attached refer to Chapter 5 Troubleshooting for procedures to correct printer problems After correcting the printer problem return to this chapter to reinstall the high capacity feeder Clearing a High Capacity Feeder Paper Jam If an EO error code precedes the error message on the first line of the control panel display paper has jammed at the high capacity feeder Use the following procedure to clear a paper jam in this location 1 Pull the high capacity feeder paper drawer out Nov 00 Publication No GEG 99018A 8 16 GENICOM LN28 and microLaser 280 User Guide Solving High Capacity Feeder Problems 3 Remove the paper stack from the paper drawer 4 Inspect the paper for any obvious signs of damage If the paper is damaged replace the entire stack with new undamaged paper 5 While the paper is out of the drawer inspect the Feed Roll area of the high capacity feeder and remove any jammed paper from the rolls 6 Push the paper drawer back into the high capacity feeder making sure the drawer is properly closed Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 8 17 Solving High Capacity Feeder Problems Correcting Miscellaneous High Capacity Feeder Problems Some high capacity feeder problems may not cause an error message and may n
151. r is considered a self powered device and as such may be plugged into any available USB port on the Macintosh including the one on the keyboard NOTE The keyboard USB port on an iMac can only source a minimal amount of power Plugging a bus powered device into this port can cause problems because of insufficient power Since the GENICOM USB Printer draws no power from the bus it should be possible to use this port without affecting other USB devices 10 ee a Se Open the Desktop Printer Utility installed when you installed the Apple Laser Writer Soft ware Choose the correct driver to use depending on the printer you are installing Choose Printer USB and press OK Choose the PPD file that corresponds to your printer Choose the correct printer Press Create You now have a desktop shortcut to the GENICOM USB printer and are ready to print Using the USB Port If you would like to use the USB port instead of the parallel port use the following procedure to turn the USB port on and change the USB interface and format settings on the printer 1 SENAM RY 10 Nov 00 Press the MENU button on the control panel Press the NEXT button until the text Interface Menu is shown on the second line of the display Press the SELECT button to enter the interface menu Press the NEXT button until the text Port is shown on the second line of the display Press the SELECT button to enter the
152. racteristics Does not meet the paper and media size and weight specifications for this printer Is not labeled for use with xerographic printers or xerographic copiers Cannot withstand temperatures of up to 310 F 155 C Is in a sealed package that is obviously damaged or wet Is excessively wrinkled curled torn or warped Is folded or creased Has either an extremely slick surface or an extremely textured surface Has an exposed adhesive surface Has paper pieces glued or taped to the media Publication No GEG 99018A Nov 00 Has staples or paperclips attached GENICOM LN28 and microLaser 280 User Guide 2 9 Selecting Print Media Is categorized as thermal paper coated paper or carbon paper Is an envelope that is embossed is made of extremely thick paper or is padded Is an envelope that has metal clasps Is a sheet of labels that has the backing sheet exposed between individual labels Correct Paper Storage It is important to store paper correctly prior to placing it in the printer since improper storage can cause frequent paper jams and poor print quality Use the following guidelines when storing paper for use in the printer Store reams of paper on a flat surface and always store them stacked horizontally Store reams of paper in an area away from both direct sunlight and high humidity Open sealed reams only when you are ready to load the paper into the paper tray and always close and seal partial reams of paper
153. relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment and the reciever to outlets that are on different circuits e Consult with the dealer or an experienced radio television technician to help e Always use the power cord provided with your machine When an extension cord is required always use a properly rated cord e In countries other than the United States please contact your point of purchase Other EMC Standards This product also conforms to the following EMC standards e CNS 13438 e VCCI V 3 97 04 e AS NZS 3548 1995 including A1 1997 and A2 1997 e EN55022 1994 including A1 1995 and A2 1997 e FCC Part 15 Subpart B CFR 47 1995 e CISPR22 1993 including A1 1995 and A2 1996 Publication No GEG 99018A B 4 GENICOM LN28 and microLaser 280 User Guide Regulatory Compliance Publication No GEG 99018A Nov 00 GENICOM Part Numbers O as O a Q Q lt L In this Chapter e About this Appendix on page C 2 e GENICOM Part Numbers on page C 2 Nov 00 Publication No GEG 99018A C 2 GENICOM LN28 and microLaser 280 User Guide GENICOM Part Numbers About this Appendix This appendix lists the part numbers for GENICOM LN28 and microLaser 280 printers options and consumables To order parts contact your local authorized GENICOM dealer GENICOM Part Numbers Printers GENICOM Part Number Description ML280P CA
154. rocedure guides you through multiple actions that may solve this print image qual ity problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Turn the printer off and open all of the printer access covers Inspect the interior of the printer for pieces of paper or obviously broken components that could be causing the noise Remove any paper that you find If you see a broken component call for service Broken and dangling components or scraps of paper lodged inside the printer may be brush ing against moving parts and causing the noise 2 Inspect the fan outlets for broken grills or objects stuck in the fans Remove any objects from the fan grill If you see a broken grill or cover call for service An object or part of a broken fan grill may be bushing against the fan and causing the noise A broken fan grill is a potential safety hazard and should be replaced Publication No GEG 99018A 5 38 GENICOM LN28 and microLaser 280 User Guide Miscellaneous Problems 3 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Room Lights Dim or Flicker When Printer Starts The following characteristics define this type of problem e Nearby lights dim slightly or flicker when you fi
155. rom the AC outlet NOTE Installing the high capacity feeder while the printer is on may damage the printer or the high capacity feeder 2 Remove the high capacity feeder from its packaging and place it on a level surface Remove any cardboard inserts and packing tape Set aside the small plastic bag containing two thumb screws 3 Lock both front casters of the high capacity feeder Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 8 5 Installing the High Capacity Feeder 4 Remove the paper feeder from its packaging and remove any packing tape or cardboard inserts Set aside the small plastic bag containing two thumbscrews 5 Remove the paper tray from the printer and from the paper feeder 6 Align the three small holes on the bottom of the paper feeder with the metal stubs on top of the high capacity feeder and place the paper feeder on top of the high capacity feeder 7 Insert the two thumbscrews supplied with the high capacity feeder into the holes on the base of the paper feeder and turn them until tight Nov 00 Publication No GEG 99018A 8 6 GENICOM LN28 and microLaser 280 User Guide Installing the High Capacity Feeder 8 Align the small holes on the bottom of the printer with the metal stubs on top of the paper feeder and lower the printer onto the paper feeder 9 Insert the two thumbscrews supplied with the paper feeder into the holes on
156. rror or Warning Message Line 1 Warning message printer continues operating and line 1 shows printer status Error or Warning Message Line 2 Tray 2 Missing applies to HCF if no 500 sheet feeder is installed Possible Cause Tray 2 is not installed Action Install the tray Tray 3 Missing applies to HCF if one 500 sheet paper feeder is installed Tray 3 is not installed Install the tray Paper Low Tray 2 applies to HCF if no 500 sheet feeder is installed Paper supply in tray 2 is low Add paper to the tray Paper Low Tray 3 applies to HCF if one 500 sheet paper feeder is installed Paper supply in tray 3 is low Add paper to the tray Paper Out Tray 2 applies to HCF if no 500 sheet feeder is installed There is no paper in tray 2 Add paper to the tray Paper Out Tray 3 applies to HCF if one 500 sheet paper feeder is installed There is no paper in tray 3 Add paper to the tray HCF Lifting The high capacity feeder is lifting Wait until the HCF has finished lifting completely EO JAM HCF Remove paper There is a jam at the Remove the paper jam high capacity feeder See Clearing a High Capacity Feeder Paper Jam on page 8 15 E5 COVER OPEN Close HCF Cover The HCF cover is open Close the HCF cover LOAD PAPER TRAY2 applies to HCF if no 500 sheet feeder is installed Paper Size Paper Type Tray 2 is empty
157. rst turn on the printer or when the printer begins printing e The lights remain normal when the printer is not on e The printer generates printed sheets without a problem e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this print image qual ity problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Unplug all devices that are plugged into the same AC wall outlet as the printer During warm up and at the start of each print run the printer normally draws a large amount of current If other devices are running off of the same AC circuit the accumulative current draw may result in nearby lights momentarily dimming 2 Have an electrician check your building wiring There may be a problem with the AC outlet or the AC wiring in the building that needs the attention of a licensed electrician 3 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Printer Interferes with Nearby Radio or Television Reception The following characteristics define this type of problem e When the printer begins printing it causes audio noise in nearby radios or interferes with the picture in nearby televisions e Th
158. s an easy and inexpensive way to isolate or eliminate the problem Refer to the DRIVERS folder on the Electronic Library CD ROM for detailed instructions on installing the driver 5 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Feeder Operates Erratically The following characteristics define this feeder problem e The feeder does not function correctly e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this feeder problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 7 25 Maintaining the 500 Sheet Feeder 1 Open and then firmly close all of the printer and feeder doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the feeder can operate When a door is open the inter lock switch is not activated and the feeder cannot operate If a door is not firmly closed the interlock switch can bounce between being activated and being not activated confusing the system and causing erratic operation 2 Reinstall the printer driver
159. s manual contains ten chapters and three appendixes Preface The Preface contains information about this guide and about the features and aavailable configura tions of the printer Chapter 1 Getting Started This chapter reviews the contents of the printer packaging explains the parts of the printer and describes the space and environment requirements of the printer Chapter 2 Using the Printer This chapter provides information concerning the daily use of the printer including procedures for connecting the printer and loading print media and guidelines for selecting print media Chapter 3 Understanding and Navigating the Control Panel This chapter explains the control panel and its functions and also demonstrates how to navigate throughout the various menus and submenus that allow you to view and change the printer set tings Chapter 4 Maintaining the Printer This chapter provides information about maintaining your printer Although the printer requires very little maintenance with normal daily use you will need to perform some routine maintenance procedures including replacing consumable items and cleaning the printer This chapter also con tains information about moving and storing the printer Chapter 5 Troubleshooting This chapter describes the problems that you may encounter when using your printer and provides procedures for resolving the problems This chapter also lists the warning and error messages that appear on t
160. sing I on the power switch on the right side of the printer NOTE If an error message appears on the control panel display see the Chapter titled Error Messages in the User Manual Testing the 500 Sheet Feeder After installing the 500 sheet paper feeder use the following test procedure to verify that the feeder is operating correctly 1 Turn the printer on by pressing the I on the power switch on the right side of the printer 2 Once the printer has warmed up and displays the Ready message on the control panel dis play use any software application to print a few sheets from each of the feeder trays 3 Ifthe feeder does not feed paper or if the control panel displays an error message refer to Solving 500 Sheet Feeder Problems on page 7 16 Selecting Print Media Your printer can print on a variety of media including plain paper labels transparencies and enve lopes Always use print media that meet the guidelines for use with this printer Print media that is not recommended for use with this printer may cause frequent paper jams or poor print quality Paper and Print Media To Avoid Do not use paper or print media that has any of the following characteristics e Does not meet the paper and media size and weight specifications for this printer e Is not labeled for use with xerographic printers or xerographic copiers e Cannot withstand temperatures of up to 310 F 155 C e Is ina sealed packag
161. solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Open and then firmly close all of the printer and offset output tray doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the offset output tray can operate When a door is open the interlock switch is not activated and the offset output tray cannot operate If a door is not firmly closed the interlock switch can bounce between being activated and being not acti vated confusing the system and causing erratic operation 2 Reinstall the printer driver software The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the DRIVERS folder on the Electronic Library CD ROM for detailed instructions on installing the drivers 3 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Offset Output Tray Makes Unusual Noises The following characteristics define this offset output tray problem e The offset output tray makes unusual noises or makes more noise than usual either while idle or while printing e The offset output tray transports paper without a problem e The contr
162. splay German English French Francais German messages Italian Deutsch Italian Italiano or Spanish Spanish Espanol 2 Press SELECT to choose and set the language Power Saver 15 0 999 1 Press NEXT or PREVIOUS to This submenu allows you to set the increase or decrease the number of number of minutes the printer is minutes idle before it reverts to Power 2 Press SELECT to save this setting Saver Mode Wait Timeout 20 0 99999 1 Press NEXT or PREVIOUS to This submenu allows you to increase or decrease each digit of increase or decrease the length of the five digit number time in seconds that the printer 2 Press SELECT set one digit and will remain in the waiting state a move to the next digit job is being processed no 3 Press SELECT after changing the end of file has been detected and last digit to save this setting there is no more data to process This setting applies to both PCL and PostScript print jobs Job Timeout 0 0 99999 1 Press NEXT or PREVIOUS to This submenu allows you to increase or decrease the time limit in seconds for PostScript jobs A O setting indicates no timeout This setting applies only to PostScript Jobs increase or decrease each digit of the five digit number 2 Press SELECT set one digit and move to the next digit 3 Press SELECT after changing the last digit to save this setting Nov 00 Publication No GEG 99018A 3 14 GENICOM LN28 and microLaser 280 User
163. t into the vacuum nozzle 7 Wipe the laser scanner window with a soft lint free cloth Nov 00 Publication No GEG 99018A 4 18 GENICOM LN28 and microLaser 280 User Guide Cleaning the Printer 8 Slide the pegs on the end of the toner cartridge into the slots inside the printer and lower the toner cartridge into the printer 9 Close the top cover 10 Reload all paper into the main paper tray and the front paper tray Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 4 19 Cleaning the Printer 11 Verify that the power switch of the printer is in the O off position then insert the plug of the power cord into the AC outlet SIBO48F Cleaning Feed Rolls Rubber feed rolls drive sheets of paper out of the front paper tray into the printer and also drive sheets of paper out of the main paper tray into the printer These feed rolls wear with normal use and eventually become coated with paper dust and must be cleaned Frequent feed jams in the front tray or main tray indicate that the feed rolls need to be cleaned Main Feed Roll Use the following procedure to clean the main feed roll Nov 00 Publication No GEG 99018A 4 20 GENICOM LN28 and microLaser 280 User Guide Cleaning the Printer 1 Turn the printer off by pressing the O on the power switch on the right side of the printer and disconnect the AC power cord from the wall outlet Publication No GEG
164. t of paper or a paper jam in a specific area of the duplexer Some error codes indicate much more serious problems that may require the help of a service technician e If the duplexer is inoperative after installation refer to Installation Problems on page 6 6 and complete the recommended procedure e Ifthe printer control panel displays an error message or an error code refer to Interpreting Duplexer Error Codes below e Ifyou have a duplexer problem but the printer control panel does not display an error mes sage or error code refer to Correcting Miscellaneous Duplexer Problems on page 6 8 and follow the directions for correcting that problem Interpreting Duplexer Error Codes The printer control panel displays error messages when there is a problem with the printer or any of the optional paper handling components The following table lists all of the error messages associ ated with the duplexer the possible cause of the error and the action to take to correct the problem If the control panel shows an error message that concerns another part of the printer refer to Chap ter 5 Troubleshooting for a complete list of all warning and error messages Error Message Error Message Possible Cause Action Line 1 Line 2 E2 2 MISFEED DUP Remove Paper There is a misfeed jam Remove the jammed paper near the duplexer See Clearing Duplex Paper Jams on page 6 7 E7 JAM DUPLEX Remove paper There is a paper ja
165. t output tray can operate When a door is open the interlock switch is not activated and the offset output tray cannot operate If a door is not firmly closed the interlock switch may not be fully activated resulting in an inoperative off set output tray 2 Examine the printer driver settings to make sure the offset output tray is available as an installed option If the offset output tray is correctly set as an installed option reload the printer driver software The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem Refer to the DRIVERS folder on the Electronic Library CD ROM for detailed instructions on installing the driver 3 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Offset Output Tray Operates Erratically The following characteristics define this offset output tray problem e The offset output tray does not function correctly e The offset output tray does not transport paper or transports paper without a request e The control panel does not display an error code Nov 00 Publication No GEG 99018A 9 12 GENICOM LN28 and microLaser 280 User Guide Solving Offset Output Tray Problems The following procedure guides you through multiple actions that may solve this offset output tray problem Proceed one step at a time until the problem is
166. tems on top of the printer when storing the printer Nov 00 Publication No GEG 99018A 4 28 GENICOM LN28 and microLaser 280 User Guide Storing the Printer for Long Periods of Time Publication No GEG 99018A Nov 00 Troubleshooting In this Chapter e About this Chapter on page 5 2 e Installation Problems on page 5 2 e Paper Jams on page 5 4 e Print Image Quality Problems on page 5 27 e Miscellaneous Problems on page 5 35 e Warning Messages and Error Messages on page 5 39 Nov 00 Publication No GEG 99018A 5 2 GENICOM LN28 and microLaser 280 User Guide Installation Problems About this Chapter This chapter describes the problems that you may encounter when using your printer and provides procedures for resolving the problems This chapter also lists the warning and error messages that appear on the control panel display There are four basic types of printer problems e Installation problems If there is a problem with the printer when you first turn in on refer to Installation Prob lems on page 5 2 for information about possible installation problems e Paper Jams If there is a paper jam refer to Paper Jams on page 5 4 for procedures to remove the jam e Print quality problems If the finished prints delivered to the output tray display image problems such as image black spots or vertical lines on the page refer to Print Image Quality Problems on page 5
167. ter Cleaning the Exterior The covers and tray faces of the printer may collect dust and dirt through normal use Although exterior dirt should not affect printer performance an occasional exterior cleaning helps maintain the appearance of the printer appearance Use the following procedure to clean the exterior of the printer 1 Turn the printer off by pressing the O on the power switch on the right side of the printer and disconnect the AC power cord from the wall outlet 2 Using a soft cloth that is slightly damp with cold water wipe the printer covers and tray faces Use a very mild non abrasive soap to remove heavy dirt and toner stains U Do not use solvents or abrasive cleaners to clean printer covers Use only cold water and a very mild soap 3 Use a soft dry cloth to thoroughly dry the covers and tray faces Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 4 15 Cleaning the Printer 4 Verify that the power switch of the printer is in the O off position then insert the plug of the power cord into the AC outlet SIBO48F Cleaning the Interior The interior of the printer does not generally need to be cleaned unless a paper jam drops toner onto the paper path or you accidentally spill toner inside the printer when installing a new toner cartridge Use the following procedure to clean the interior of the printer only when necessary Since there is always the possib
168. that are controlled by that circuit breaker Unplug all devices from the AC out lets that are controlled by that circuit breaker except for the printer Electrical noise may be transmitted through the AC line In difficult interference cases you may have to dedicate an entire AC line to the printer 4 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Warning Messages and Error Messages Nov 00 The control panel display shows a warning message or error message when there is a problem with the printer Some messages indicate routine status conditions such as an empty paper tray while others indicate that a sheet of paper has jammed in a specific area of the printer Some messages indicate more serious printer problems that may require the help of a service technician Warning messages use only the second line of the display and indicate conditions that do not pre vent the printer from operating For example if Tray 1 is out of paper but the printer is currently drawing paper from Tray 2 a warning message will appear on the second line of the display indicat ing that Tray 1 is out of paper but the printer will continue to operate drawing paper from Tray 2 Error messages use both lines of the display and indicate conditions that prevent the printer from operating The first line of an error message contains the error code and type of error while the sec ond line
169. the problem If the control panel shows an error message that concerns another part of the printer refer to Chapter 5 Troubleshooting for a complete list of all warning and error messages Error or Warning Message Line 1 Warning message printer continues operating and line 1 shows printer status Error or Warning Message Line 2 Offset Tray Full Possible Cause The offset output tray is full Action Remove paper from the tray E8 JAM OFF TRAY Remove paper There is a jam at the Remove the paper jam offset output tray See Clearing an Offset Output Tray Paper Jam on page 9 10 E5 COVER OPEN Offset Tray The offset tray is open Close the offset tray cover OFFSET TRAY FULL Remove Paper The offset output tray is Remove paper from the full tray OFFSET TRAY FAIL Call Service The offset tray has Turn the printer off then failed turn it on If the problem reoccurs contact an authorized service provider Installation Problems Simple oversights during installation may cause problems when you first use the offset output tray If the offset output tray is inoperative after you have installed it use the following procedure to check several possible causes 1 Turn the printer off by pressing the O on the power switch on the right side of the printer 2 Make sure that the offset output tray is firmly attached to the printer and that the wiring attaching the
170. the base of the printer and turn them until tight 10 Load paper into the high capacity feeder NOTE For details on how to load paper see Loading Paper into the High Capacity Feeder on page 8 11 Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 8 7 Installing the High Capacity Feeder 11 Insert the plug of the power cord into the AC outlet and turn the printer on by pressing I on the power switch on the right side of the printer 12 Check the display to make sure the printer is ready for printing NOTE If an error message is shown when you turn on the printer see the Chapter titled Error Messages in the User Manual Installing Only the High Capacity Feeder Use the following procedure to install the high capacity feeder WARNING Before installing any options turn the printer off by pressing O on the power switch on the right side of the unit and disconnect the power cord from the AC outlet These precautions are necessary to avoid the risk of electric shock 1 Turn the printer off by pressing O on the power switch on the right side of the unit and disconnect the power cord from the AC outlet Nov 00 Publication No GEG 99018A 8 8 GENICOM LN28 and microLaser 280 User Guide Installing the High Capacity Feeder NOTE Installing the high capacity feeder unit while the printer is on may damage the printer or the high capacity fe
171. the high capacity feeder paper drawer out 2 Remove any jammed paper from the paper drawer Nov 00 Publication No GEG 99018A 5 24 GENICOM LN28 and microLaser 280 User Guide Paper Jams 3 Push the paper drawer back into the high capacity feeder making sure the drawer is properly closed 4 Check the display to make sure the printer is ready for printing Clearing an E7 Jam If an E7 error code precedes the error message on the first line of the control panel display paper has jammed at the duplexer Use the following procedure to clear a paper jam in this location 1 Locate the hand grip on the rear cover and pull the rear cover open Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 5 25 Paper Jams Do not touch any parts inside the duplex printing unit Grasp both sides of the duplex printing unit and pull it toward you to remove it Carefully remove any jammed paper from the duplex unit or from within the printer NOTE If you can not remove the jammed paper refer to the procedure for removing jammed paper for an E2 1 error message Ai TTT TT if i Lt y Y 0 NE WARNING The fuser unit becomes very hot right after the printer has been used Be care ful not to touch the fuser unit Nov 00 Publication No GEG 99018A 5 26 GENICOM LN28 and microLaser 280 User Guide Paper Jams
172. the power off and wait at least 10 minutes before removing the drum cartridge and touching the fuser section Regulatory Compliance Safety Compliance This product conforms the following safety standards e UL1950 e CSA C22 2 No 950 e EN 60950 e IEC 950 e 73 23 EEC Class 1 Laser Device and CDRH Compliance This printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 This certification indicates that the printer does not emit hazardous laser radiation Since radiation emitted inside the printer is completely confined within the protec tive housings and external covers the laser beam cannot escape from the machine during any phase of user operation The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administra tion implemented regulations for laser products on August 1976 These regulations apply to laser products marketed in the United States The label on the printer indicates compliance with the CDRH regulations and must be attached to laser products marketed in the United States Publication No GEG 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 User Guide B 3 Regulatory Compliance EMC Compliance Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of F
173. the printer gently Components inside the printer may be damaged by lowering the printer quickly 8 Insert the two thumbscrews supplied with the paper feeder into the holes on the base of the printer and turn them until tight 9 Load paper into the paper tray Nov 00 Publication No GEG 99018A 7 6 GENICOM LN28 and microLaser 280 User Guide Installing the 500 Sheet Paper Feeders 11 Insert the plug of the power cord into the AC outlet and turn the printer on by pressing I on the power switch on the right side of the printer NOTE If an error message appears on the control panel display see Chapter 5 Troubleshooting Installing Two Paper Feeders Use the following procedure to install two paper feeders 1 Remove the paper feeders from their packaging and remove any packing tape or cardboard inserts Set aside the small plastic bags each containing two thumbscrews 2 Place one paper feeder on a sturdy level surface Remove the paper trays from both paper feeders NOTE Do not move the printer when the paper feeder is installed Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 7 7 Installing the 500 Sheet Paper Feeders 4 Align the three holes on the bottom of the upper feeder with the three stubs on the lower feeder and place the upper paper feeder on top of the lower paper feeder 5 Insert the two thumbscrews supplied with the
174. tions and the Installation Guide included in the printer packaging SIB101F SIBOO7F Printer main unit Toner Cartridge A4 Letter 500 sheet Paper Tray SASE Sekat E N QHD Power Cord Unpacking Instructions microLaser 280 Remote Control Electronic Library Software CD ROM CD ROM CD ROM Contents The two CD ROMs provided with your printer include the following contents e Electronic Library CD ROM The Electronic Library CD ROM contains printer drivers software and documentation designed to help you fully utilize the printer and also contains Adobe PostScript fonts that match those available on the printer e Remote Control Software RCS CD ROM The RCS CD ROM contains remote control software that enables your Network System Administrator to manage all of your network printers from a single desktop Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 1 3 Printer Location Requirements Printer Location Requirements Printer Weight and Dimensions This printer weighs approximately 55 Ibs 25 kg and should always be lifted by two people The dimensions of the printer are listed below e Printer Height 15 6 in 395 mm e Printer Width left to right 19 3 in 490 mm e Printer Depth front to back 18 1 in 460 mm Space Requirements A certain amount of space is required for proper operation of the printer and also for performing printer maintenance and replacing consumables The fol
175. tton to enter the copies submenu Press the NEXT or PREVIOUS button to increase or decrease the number of copies printed Press the SELECT button to save this setting Press the START STOP button to exit the menu system eS So oe Nov 00 Publication No GEG 99018A 3 6 GENICOM LN28 and microLaser 280 User Guide Menu Structure Menu Structure The following figure shows the structure of the control panel main menus and submenus For more specific information about using and navigating the printer menu system see the User Guide pro vided on the Electronic Library CD ROM Figure 3 11 Printer Menu Structure Paper Menu Interface Menu PS Menu PCL Menu Copies Port Print PS Errors Orientation Default Source Parallel Manual Feed TO Font Source Manual Feed USB Font Number Output Tray Parallel Setup Pitch Media Size Type Interpreter Symbol Set Front Format Macro Filter Tray 1 Mode Lines Per Page Tray 2 optional as CR mode Tray 3 optional Interpreter Tray Linking Format i bile Blank Pages System Menu Quality Menu Functions Factory Defaults Resolution Reset Printer Display Language Enhancement Print Summary Powersaver Toner Saver Print Test Wait Timeout Print Fonts Job Timeout Jam Recovery Hex Print NOTE installed Additional menus and submenus may appear in the printer menu system when other options are Paper Menu The Paper Menu provides access to the printer settings for vari
176. using one of these operating systems your PC may require an optional upgrade to work properly with USB This upgrade is called USBSUPPEXE and is provided in the OTHER USB directory of your Windows 95 CD ROM GENICOM does not supply this update To find out if your hardware operating system combination supports USB run the free program USBREADY EXE available from www usb org Microsoft Windows 98 and 98se These operating systems come with complete support for USB You should still run USBREADY EXE from www usb org to ensure that the required software and hardware are installed Apple Mac OS 8 6 and above This version of Apple s operating system ships with the USB equipped systems and contains the necessary code to support USB No additional software or hardware should be required Hardware Support The USB port of your printer supports the following hardware Nov 00 Intel Publication No GEG 99018A 2 6 GENICOM LN28 and microLaser 280 User Guide Connecting the Printer to the Host Computer Most recent Intel systems will contain the needed components However there are a number of older systems that while having USB hardware have an obsolete USB implementation Your GENICOM USB printer will not work with these older systems unless a separate USB controller card is installed in your system It is possible to have working hardware but not have a physical port in which case the proper connector must be purchased from the system su
177. with the print side up NOTE To avoid paper jams and other paper transportation problems make sure the length and width guides are adjusted to match the paper size and are locked firmly into place Nov 00 Publication No GEG 99018A 7 16 GENICOM LN28 and microLaser 280 User Guide Solving 500 Sheet Feeder Problems Solving 500 Sheet Feeder Problems When there is a problem with the 500 sheet feeder the printer control panel displays an error code and error message Most paper feeder error codes indicate routine status conditions such as a paper tray running out of paper or a paper jam in a specific area of the paper feeder Some error codes indicate much more serious problems that may require the help of a service technician e If the paper feeder is inoperative after installation refer to Installation Problems on page 7 17 and complete the recommended procedure If the printer control panel displays an error message or an error code refer to Interpreting Paper Feeder Error Messages on page 7 17 e Ifyou have a paper feeder problem but the printer control panel does not display an error message or error code refer to Correcting Miscellaneous Paper Feeder Problems on page 7 23 and follow the directions for correcting that problem Publication No GEG 99018A Nov 00 Nov 00 GENICOM LN28 and microLaser 280 User Guide 7 17 Solving 500 Sheet Feeder Problems Interpreting Paper Feeder Error Messages
178. xer makes unusual noises or makes more noise than usual either while idle or while printing e The duplexer feeds paper without a problem e The control panel does not display an error code The following procedure guides you through multiple actions that may solve this duplexer prob lem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical prob lem returns in less than 50 prints call for service Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 6 11 Solving Duplexer Problems 1 Open the rear cover of the printer and inspect the inside of the duplexer for jammed paper or obviously broken components Broken components or scraps of paper lodged inside the duplexer may be brushing against moving parts and causing the noise 2 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Nov 00 Publication No GEG 99018A 6 12 GENICOM LN28 and microLaser 280 User Guide Removing the Duplexer Removing the Duplexer Use the following procedure to remove the duplexer 1 Turn off the printer and disconnect the AC power cord from the AC wall outlet ARTI AMANI UE Eh 205 8206 Po 20520 2200 2092 eP o S XN Publication No GEG 99018A Nov 00 GENICOM LN28 and
179. y not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical prob lem returns in less than 50 prints call for service 1 Open and then firmly close all of the printer doors and covers Interlock switches monitor the position of printer doors and covers When a door is closed the interlock switch is activated and the duplexer can operate When a door is open the inter lock switch is not activated and the duplexer cannot operate Ifa door is not firmly closed the interlock switch may not be fully activated resulting in an inoperative duplexer 2 Test the printer by printing single sided sheets from the main tray If you cannot print a sheet of paper from the main tray and the printer does not display an error code go to Inoperative Printer on page 5 3 If you can print a sheet of paper from the main tray proceed to the next step 3 Open the rear cover of the printer Disconnect and reconnect the duplexer Publication No GEG 99018A Nov 00 GENICOM LN28 and microLaser 280 User Guide 6 9 Solving Duplexer Problems If the connection between the duplexer and the printer is not intact the duplexer will not receive power or logic commands resulting in an inoperative duplexer mT bz D Mmr D Y an AY el X MW s A 29000 e000 eo000 eoo00 o000 oo0000 900000 coocoo e000 oooo 4 Examine the printer driver setti

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GENICOM LN28 &amp; ML280 User Manual

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GENICOM LN28 & ML280 User Manual