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PrintFleet Printer DCA - KYOCERA Document Solutions America

1. To check the status of a Printer DCA 1 2 On the Administration menu select DCA Administration In the DCA Listing page the status of the Printer DCA will be visible in the Status column e Pending Activation PIN Code has not been used to activate Printer DCA client e Active Printer DCA has been activated using PIN Code e Inactive the Printer DCA has been set to Inactive or has expired To view Printer DCA information 1 2 On the Administration menu select DCA Administration Click on the Printer DCA name link for the Printer DCA you want to view from the Data Collection Agent DCA Listing The DCA Information page s General Information tab is displayed for the selected Printer DCA To edit an existing Printer DCA 1 Click the Edit option beside the Printer DCA in the DCA Listing page Alternately in the DCA Information page click Edit Make changes to the DCA Name Group or Expiry Date fields and then click Save To delete an existing Printer DCA 1 Click the Delete option beside the Printer DCA in the DCA Listing page or in the DCA Information page click Delete A dialog box prompts you to confirm your wish to delete this Printer DCA Click Confirm to complete the Printer DCA deletion or Cancel to abort the Printer DCA deletion After deletion files will not be processed for the Printer DCA but the Printer DCA will enter a hibernation state If you want to completel
2. 4 31 Changing the active user for Local Agent Management 31 Interpreting the Local Agent Management scan results 32 Performing a Push Install of Local Print Agent 33 Uninstalling Local Print Agent asai eee 33 Checking the data returned by Local Print Agent 33 Rescanning specific IP addresses 1 0 ce es 34 Configuring a Local Print Agent installation 005 34 Viewing Local Print Agent log files 0 20000 35 Changing the Local Print Agent version to install 35 Printer DCA Settings in PrintFleet Optimizer 000000000ee 37 4 1 Managing Printer DCA installations 00000005 37 Generating PIN Codes for Printer DCA anaa aaa ee 37 Managing Printer DCAS saasaa aaa a e 38 Remotely managing Printer DCA installations using Semaphore 39 4 2 Troubleshooting stale data issueS 1 es 40 4 3 Providing technical Support saasaa ce a 40 4 4 Distributing software updates 0 0002 a es 41 Chapter 1 PrintFleet Printer DCA Introduction Introduction Welcome to PrintFleet Optimizer a complete remote print management system designed to help owners sales representatives service technicians and administrative personnel grow and streamline their business This guide covers all aspects of using and administering the PrintFleet Optimizer system including e Using the Printer Data Collection Agent e Managin
3. The Printer DCA has an embedded push install utility specifically for Local Print Agent See Performing a Push Install of Local Print Agent on page 33 In addition you can schedule periodic push installs to your entire Printer DCA scan range to ensure that Local Print Agent gets installed to any new computers on the network To schedule regular push installs using the Printer DCA 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Under the Local tab select the Enable Push Install check box 3 In the Change Push Install Credentials dialog enter the credentials of the user that belongs to the local administrator group on the target OS Warning These credentials will be saved in an encrypted format in the Printer DCA If you do not want these credentials saved do not enable scheduled push installs 4 Beside Start select a start date and time for the automated push install 5 Beside Repeat select the interval you want to perform the push install at 6 Click Save If the environment already uses a third party push installation tool you can use that to push install the Local Print Agent msii file The installation file can be found in the Printer DCA support folder on the system installed with the Printer DCA its default location Refer to the user guide for the third part
4. e Under the File Viewer tab use the Keep archived files for combo box to specify the maximum number of days you want to retain archived files Set the value to 0 if you do not want older archive files to be automatically deleted 25 PrintFleet Printer DCA Using the Printer Data Collection Agent To change the period after which the Printer DCA automatically deletes old log files e Under the File Viewer tab use the Keep log files for combo box to specify the maximum number of days you want to retain log files Set the value to 0 if you do not want older log files to be automatically deleted 2 7 Configuring language and read write settings The language for the Printer DCA will be automatically selected during installation based on the default language selected for your Windows operating system To change the Printer DCA language settings e On the Options menu point to Language and then do one of the following e Click Windows Default to toggle using the default language for your Windows operating system e Select the appropriate language from the list The Printer DCA has full write permissions enabled at installation but read only permissions can be set through use of a password This will prevent anyone without the password from changing any of the Printer DCA settings To make the Printer DCA read only 1 On the Options menu point to Read Only Mode and then click Read Only 2 In the Set Password dialog
5. installing 29 33 managing 30 push install 33 uninstalling 33 viewing log files 35 log files Local Print Agent viewing 35 Printer DCA deleting 25 viewing 24 M maximum devices Printer DCA 5 model support 1 multiple subnets 5 N network load Printer DCA 27 network timeout 5 O Optimizer 37 Optimizer See PrintFleet Optimizer P PIN Code Printer DCA 44 generating 37 Printer DCA activating 4 distributing the software 4 installing 4 introduction 3 license keys 37 managing 38 multiple subnets 5 network load 27 network timeout 5 obtaining the software 4 questions to ask prior to installation 5 recommended number of devices 5 remote update with Semaphore 39 requirements 42 setting up as scheduled task 8 troubleshooting 13 updates 39 VPNs 5 See also PrintFleet Optimizer printers See devices PrintFleet Optimizer administrating 37 41 PrintFleet Suite PRO optimizing Printer DCA scans 4 16 Q queue files viewing 24 R Remote Configuration enabling 12 requirements Printer DCA 42 S scan forcing 19 scanning suspending Local Print Agent 34 scheduled task Printer DCA 8 Semaphore 39 stale data troubleshooting 40 subnets multiple 5 support models 1 support technical See technical support T technical support PrintFleet Printer DCA Index contacting 2 providing 40 throttling 19 timeout network 5 troubleshooting Printer DCA transmission problems 13 stale data 40 U updates distri
6. opens 7 In the New Trigger dialog box e In the Settings area select Daily e Inthe Advanced Settings area select the Repeat task every check box choose 30 minutes from the drop down list and set the duration to Indefinitely e Also in the Advanced Settings area select the Enabled check box e Click OK 8 Click the Actions tab 9 On the Actions page click New The New Action dialog box opens 10 In the New Action dialog box e Inthe Settings area use the Browse button to navigate to and select the PrinterDCAService exe file e Inthe Add Arguments box type commandline e Click OK 11 Click the Settings tab 12 On the Settings page clear the Stop the task if it runs longer than check box 13 Click OK 2 4 Configuring communication settings Changing and testing the communication method and port During the Printer DCA installation the Printer DCA will attempt to establish basic communication with the central server using either HTTPS default or HTTP secondary Proxy settings can also be configured during installation or at any time afterwards If communication with the server is successful during installation it is not necessary to change the communication method port or proxy settings There are two methods the Printer DCA can use to send information to the central server HTTPS and HTTP During installation the Printer DCA will attempt to establish communication with the central server
7. a subsequent test to help diagnose the nature of the problem This subsequent test involves sending the following http network request http networktest printfleet com 10 11 12 13 In the Scan Settings screen you will be shown a list of preconfigured IP ranges that will be added to your default Printer DCA network scan This can be changed after installation is complete if necessary Click Next In the Intelligent Updates screen you will be given the option to disable Intelligent Updates It is recommended that Allow Intelligent Updates remains selected unless there is a strong reason to turn it off See Enabling Intelligent Update on page 12 You also have the option to disable Remote Configuration Remote Configuration allows you to view and edit values for certain device attributes remotely via PrintFleet Optimizer The Enable Remote Configuration option is recommended See Enabling Remote Configuration on page 12 Click Next In the Setup is Complete screen by default the Open the Printer DCA Interface and Start the Printer DCA Service are both selected Optionally you can turn off one or both of these options Click Finish At some point over the life of the Printer DCA installation you may need to reactivate it for example if you were given an activation code with an expiry date or if you need to redirect the Printer DCA to a new server You can enter a new activation code from an exis
8. and the Printer DCA stores a community string of public by default To store community strings in the Printer DCA 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Do one or more of the following under the Advanced tab in the SNMP Community Strings area e To add a community string type an applicable community string in the text box and click Add Repeat as necessary 21 Masking private data PrintFleet Printer DCA Using the Printer Data Collection Agent e To remove a community string select a previously entered community string and then click Remove Note Although it is possible to remove the public community string you should only do so if you know that all of the devices you want to monitor are accessible via custom community strings If you remove the public community string a Fix link will automatically appear below the list to allow you to replace the public community string later if necessary 3 e To reorder the list of community strings click to highlight a community string and then click either the Up or Down button Repeat as necessary When the Printer DCA encounters a device using a community string during the network scan it will attempt to use the first community string listed then the next etc until it is successful or it runs out of community stri
9. clears the existing list prior to import To import IP ranges from a command line e Use the command PrinterDCA Service exe with the following options e task Currently the only supported task is ipimport This is case insensitive e file Absolute path to file with IP list to import e profile This is optional if not included Default will be used e killgui Must be true or default of false is assumed Example PrinterDCA Service exe task ipimport file c test txt profile test The command will return one of the following error codes and an appropriate message e 1 General failure e 0 Successfully imported 1 Malformed input file not imported e 2 Could not find or access file 3 GUI open could not exclusively lock pfc config file 28 PrintFleet Printer DCA Managing local devices with Local Print Agent Chapter 3 Managing local devices with Local Print Agent Local Print Agent allows the Printer DCA to obtain information directly from locally connected printing devices There are three steps that must be taken to collect local printer data using the Printer DCA 1 Add the IP addresses ranges of computers connected to local printers to the Printer DCA network scan See Specifying which devices to scan on page 14 2 Enable the local device scanning option See Enabling scanning of network and or local devices on page 17 3 Install Local Print Agent on compute
10. first with HTTPS port 443 and if that fails HTTP port 80 If you don t use the default port for your chosen method of communication you will need to change this in the Printer DCA You can change the communication method and port at any time To change the Printer DCA communication method and port 1 Under the Communication tab of the Printer DCA in the Communication Method area type in the protocol followed by the hostname Using proxy settings 2 PrintFleet Printer DCA Using the Printer Data Collection Agent Optional only if you use a non standard port enter the port number after a colon after a hostname For example printfleet com 84 Click the Test button to verify that communication can be established with the central server You will receive either a success or failure message Note When the Printer DCA performs the test if one or more files fail to transmit it automatically performs a subsequent test to help diagnose the nature of the problem This subsequent test involves sending the following http network request http networktest printfleet com 4 Click Save to retain changes If you are having problems obtaining successful communication between the Printer DCA and the central server see Troubleshooting Printer DCA communication problems on page 12 If a network being scanned with a Printer DCA uses a proxy server you can configure the Printer DCA to use the proxy sett
11. it will run a process called pf relay exe using port 9976 tcp This process enables PrintFleet Optimizer to connect directly to supported Canon devices and is required if you are going to use the Remote Configuration functionality To install uninstall start or stop the Printer DCA service e Under the Status tab of the Printer DCA in the Service area beside Printer DCA Status click the Options button and select the operation you want to perform To set up the Printer DCA as a scheduled task instead of a service you must first uninstall the Printer DCA service and then create the Printer DCA scheduled task The procedure for creating a scheduled task varies according to your operating system To uninstall the Printer DCA service e In the Status tab click Options and select Uninstall To create a scheduled task for the Printer DCA using Windows 7 Windows 8 Windows Server 2008 R2 or Windows Server 2012 1 Navigate to Administrative Tools and open Task Scheduler 2 In Task Scheduler from the Action menu click Create Task 3 In the Create Task dialog box on the General tab in the Name box type a recognizable name for the task such as DCATask 4 In the Security options area e Select Run whether user is logged in or not e Select Run with highest privileges PrintFleet Printer DCA Using the Printer Data Collection Agent 5 Click the Triggers tab On the Triggers page click New The New Trigger dialog box
12. page 29 To change the Local Print Agent timeout 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Under the General tab in the Transmission Options area type or select the desired Local Print Agent timeout in milliseconds in the Local Agent Timeout box 3 Click Save The number of SNMP retries entered in the Printer DCA settings is the number of times the Printer DCA will attempt to get information from a device that is responding with incomplete or no information By default this value is set to 5 Increasing the number of SNMP retries may increase the completeness of a Printer DCA scan but will also increase the amount of time it takes to complete a network scan 20 Using Focus Scans Storing SNMP community strings PrintFleet Printer DCA Using the Printer Data Collection Agent To change the number of SNMP retries used 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Under the General tab in the Transmission Options area type or select the desired number of SNMP retries in the SNMP Retries box 3 Click Save Without using Focus Scan the Printer DCA will scan each IP address IP range and hostname specified in the scan range settings
13. scan profiles see Managing scan profiles on page 14 2 Under the Advanced tab in the Miscellaneous area type or select the new timeout value in the WebPage Timeout box 3 Click Save 2 6 Viewing queue archive and log files For troubleshooting purposes you might want to view Printer DCA queue archive or log files Queue and archive files are copies of Printer DCA scan result files queue files have not yet been transmitted to the central server while archive files have already been transmitted The presence of queue files indicates that the Printer DCA is not successfully transmitting information to the central server unless the Printer DCA is in the process of transmitting the most recent file Queue 24 PrintFleet Printer DCA Using the Printer Data Collection Agent and archive files are encrypted in the proprietary pfd format and contain the complete results of a single Printer DCA network scan Log files are in 1og format and are not encrypted Log files contain summary information for all Printer DCA scans that occurred on a specific date including scan times transmission results Printer DCA application information intelligent update actions and the IP addresses and vendors of discovered devices Log files do not include specific printing device data fields meters toner levels etc Note From Printer DCA you can also view the log files for Local Print Agent using the Printer DCA Local Agent M
14. times e Make self help materials available to your customers to minimize the need for telephone and email support e Review support call records on a weekly basis to flag any recurring issues that might be preventable by changing the installation or initial training process e Monitor new customers and installations closely for the first two weeks while they are getting started with the software e Consider providing 24 hour support using mobile devices 4 4 Distributing software updates It is the responsibility of the PrintFleet administrator to distribute software updates to their clients as they see fit Updates at the client location would primarily be for the Printer DCA Updates for the Printer DCA can be distributed to remote installations from your central server 41 PrintFleet Printer DCA Appendix A Printer Data Collection Agent Checklist and Installation Requirements Please use the following guide to ensure you are meeting all installation requirements prior to installing the PrintFleet Printer DCA Data Collection Agent Network requirements e TCP IP configured e The following ports must be opened on the firewall e Port 443 TCP HTTPS Port 80 TCP HTTP or an alternate port as an option can use HTTP or HTTPS and is dependent on the PrintFleet Optimizer server configuration These ports need to allow outbound traffic only to the PrintFleet Optimizer server e Port 35 UDP Port 35 TCP should be opened o
15. to configure and which has version 4 1 2 or later installed and choose Configure from the menu that appears The Printer DCA Local Print Agent Configuration dialog opens Any 34 Viewing Local Print Agent log files Changing the Local Print Agent version to install 2 PrintFleet Printer DCA Managing local devices with Local Print Agent local devices connected to the specified machine will be listed Printer DCA Local Print Agent Configuration Ol x Local Printers on 10 0 0 149 Enable PrinterName DriveName Pt o HP Color LaserJet 2605dn HP Color Lasenet 2605dn_2605dtn PCL 6 USBOO4 o HP Color LaserJet 2820 HP Color LaserJet 2820 PCL 6 DOT4 oO HP Lasenet 1020 HP LaserJet 1020 USBOOB oO HP LaserJet 1100 MS HP Lasewet 1100 MS LPT1 hp LaserJet 1300 hp LaserJet 1300 PCL 6 DOT4 HP Lasenet P1005 HP LaserJet P1005 USBOoo1 Kyocera EP C220N KX Kyocera EP C220N KX USBO03 Lexmark E260dn Lexmark E260dn USBO02 Lexmark 543 XL Lexmark x543 XL USBOO OKI C710 OKI C 10 PCL USBOO5 HP Color LaserJet CP2025dn UPD PCL 5 HP Universal Printing PCL 5 usBoog Cancel Save Changes In the Printer DCA Local Print Agent Configuration dialog in the Enable column click a check box to toggle the state of the associated device between Enabled checked and suspended cleared Click Save Changes If necessary you can view the log file for a Local Print Agent from Local Agent Management The log file records the requ
16. uninstall Local Print Agent 1 If necessary populate the Local Agent Management table by performing a scan See Scanning for Local Agent installations on page 31 2 Do one of the following e Under the IP Address column select the check box beside each IP address where you want to uninstall Local Print Agent then beside Perform with Checked click Uninstall e Right click in the row of a specific IP address for which you want to perform an uninstall and choose Uninstall from the menu that appears At some point you might want to check to see what data Local Print Agent is sending to Printer DCA and through Printer DCA to PrintFleet Optimizer To check the data being sent by Local Print Agent 1 If necessary populate the Local Agent Management table by performing a scan See Scanning for Local Agent installations on page 31 2 Do one of the following e Under the IP Address column select the check box beside each IP address where you want to check the data then beside Perform with Checked click Get Data e Right click in the row of a specific IP address for which you want to check the data and choose Get Data from the menu that appears The data for the selected IP address es are displayed in the Printer DCA File Viewer You can view the data in either XML or 33 Rescanning specific IP addresses Configuring a Local Print Agent installation PrintFleet Printer DCA Managing local devic
17. 8 Enabling Printer Job Language PJL 00005 18 Setting the scan interval asana aaa a ee 18 Setting the network timeout 0 0002 ee eee eee 19 Setting the Local Print Agent timeout 4 20 Setting the number of SNMP retrieS 1 0 ce es 20 USING FOCUSSSCANS Aak ee eR die may tee Ge ER hate ee eee 21 Chapter 3 Chapter 4 PrintFleet Printer DCA Table of Contents Storing SNMP community stringS 0 0 0 eee ee ees 21 Masking private data ensues ene Wale a ee etn dol ld eR ee 22 Enabling SNMP trapS es a ca e 28a ewe ee ba ee eae ee eee 23 Disabling real time Printer DCA status 0 0000s 23 Setting the WebPage timeout saana saaa a eee ees 24 2 6 Viewing queue archive and logfiles 0 0 00 cee eee ees 24 Deleting old archive and log files 002 0000 0 0 25 2 7 Configuring language and read write settings 0000s 26 2 8 Updating the Printer DCA software saasaa ee es 27 2 9 Reviewing the End User License Agreement EULA 27 2 10 Understanding the network load associated with the Printer DCA 27 2 11 Printer DCA Command Line Options 0 000 ees 28 Managing local devices with Local Print Agent 02000005 29 3 1 Installing Local Print Agent 0 0000 eee ee 29 3 2 Managing Local Print Agent sasaaa aaa a ee 30 Starting the Local Agent Management tool 31 Scanning for Local Agent installations
18. CA has an easy to use installation wizard that in many cases will configure the settings you need to collect data from networked printing devices To collect data from local devices and PrintFleet Printer DCA Using the Printer Data Collection Agent to further configure settings you will need to open the Printer DCA application after installation Note Some virus detection vendors such as Symantec are now using crowd based information to determine potential threats Unfortunately this methodology is prone to producing false positives particularly for executable files that are not widely distributed among the sample population As a result you may find that the DCA installer is being flagged as a possible threat by your virus detection software When this happens it may be quarantined which prevents it from being installed If this occurs contact your system administrator or virus detection vendor for information about removing it from quarantine For more information about the Symantec issue specifically visit this page http community norton com t5 Norton Internet Security Norton Clarification on WS Reputation 1 detection m p 232155 highlight true M112299 To install and activate the Printer DCA I Double click the filename Printer DCA 4 x x x msi installation file The Printer DCA Setup Wizard opens to the Welcome to the Printer DCA Setup Wizard screen Click Next to continue Read through the En
19. PrintFleet Printer DCA Version 4 2 1 User Guide S PRINTFLEET As of October 14 2013 2013 PrintFleet Inc All rights reserved Copyright 2013 PrintFleet Inc All rights reserved PrintFleet Printer DCA User Guide The content of this user manual is furnished for informational use only and is subject to change without notice Except as permitted by license no part of this publication may be reproduced or transmitted in any form or by any means electronic mechanical recording or otherwise without the prior written permission of PrintFleet Inc PrintFleet PrintFleet Enterprise PrintFleet Optimizer PrintFleet Suite PRO and PrintFleet Local Beacon are trademarks of PrintFleet Inc VERISIGN and thawte are registered trademarks of VeriSign in the United States and or other countries Microsoft Windows Internet Explorer and SQL Server are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries Canon is a registered trademark of Canon Inc Digital Gateway and e automate are trademarks or registered trademarks of Digital Gateway Inc OMD OMD Vision NetVision and OMD iManager are registered trademarks of OMD Corporation Evatic is a trademark or registered trademark of Evatic AS Contact PrintFleet PrintFleet Inc 275 Ontario Street Suite 301 Kingston Ontario K7K 2X5 CANADA Toll free 1 866 382 8320 Telephone 1 613 549 3221 Fax 1 613 549 3222
20. Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Under the General tab in the Scanning Options area do one or both of the following e Click Network Devices to enable scanning of networked printing devices e Click Local Devices to enable scanning of locally connected printing devices 3 Click Save Broadcast scanning targets each IP address specified at the same time rather than in consecutive order This makes the Printer DCA network scan faster Some networks may not allow this type of scanning for security purposes Typically this is not needed 17 Enabling Rapid Scan Enabling Printer Job Language PIL Setting the scan interval PrintFleet Printer DCA Using the Printer Data Collection Agent To enable broadcast scanning 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Under the General tab in the Scanning Options area click Enable Broadcast 3 Click Save Rapid Scan allows the Printer DCA to use multithreading which significantly decreases the time it takes for the Printer DCA to complete a network scan To enable Rapid Scan 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more inf
21. able releases 2 9 Reviewing the End User License Agreement EULA If necessary you can access the EULA via the Help menu To access the EULA e On the Help menu click Review EULA The EULA is displayed You can review it online or print it out to review offline 2 10 Understanding the network load associated with the Printer DCA The following table shows approximate network byte load for various Printer DCA scans compared to the network load associated with loading a single standard web page Table 4 Network Byte Load Associated with the Printer DCA Event Approximate Total Bytes Loading a single standard web 60 KB page Printer DCA scan blank IP 5 2 KB Printer DCA scan 1 printer 7 2 KB Printer DCA scan 1 printer 1 96 KB 254 local IP addresses Printer DCA scan network of 125 KB 15 printers and 254 local IP addresses 27 PrintFleet Printer DCA Using the Printer Data Collection Agent 2 11 Printer DCA Command Line Options If you want you can use a command line option to import IP ranges to your Printer DCA scan list This is the essentially the same as clicking the Import button on the General tab of the Scan tab in the Printer DCA application interface If your IP ranges change frequently you could set up your system to run this command on a regular basis say once a day during off hours thereby ensuring that the IP range information is always current Note This feature
22. anagement tool For more information see Viewing Local Print Agent log files on page 35 Queue and archive files can only be viewed using the File Viewer included in the Printer DCA Log files can also be viewed using this but can also be viewed in any word processing or other application that supports log files To locate the correct file queue and archive file names have date and time stamps as part of the file name and log files have a date stamp To view queue archive or log files in the Printer DCA e Under the File Viewer tab do one of the following e To open and view a queue file click the file folder icon 5 beside Total files in queue and select and open the desired file e To open and view an archive file click the file folder icon beside Total files in archive and select and open the desired file e To open and view a log file click the file folder icon E beside Open Log file from and select and open the desired file or select a date via the dropdown Alternatively you can drag and drop any of the files into the File Viewer area Deleting old By default the Printer DCA automatically deletes archive and log archive and log files after 30 days If necessary you can adjust the number of days files before these files are deleted or even stop the Printer DCA from deleting the files at all To change the period after which the Printer DCA automatically deletes old archive files
23. box enter the password you want to use to disable read only mode and then click OK To disable read only mode 1 Click Unlock in the lower right corner of the Printer DCA 2 In the Enter Password dialog box enter the password currently set for read only mode and then click OK The password for read only mode can be changed during read only mode provided you have the current password To change the read only mode password 1 On the Options menu point to Read Only Mode and then click Change Password 2 In the Enter Password dialog box enter the current password for read only mode and then click OK 3 In the Set Password dialog box enter the desired new password for read only mode and then click OK 26 PrintFleet Printer DCA Using the Printer Data Collection Agent 2 8 Updating the Printer DCA software To take advantage of the latest data collection capabilities feature enhancements and bug fixes it is important to periodically update the Printer DCA software You can update the Printer DCA manually or you can update remotely using Semaphore if Intelligent Update is enabled See Enabling Intelligent Update on page 12 and Remotely managing Printer DCA installations using Semaphore on page 39 To update the Printer DCA software manually e On the Help menu click Check for Updates e The update type allows for installation of Beta and Alpha releases if available or restricts updates to only st
24. buting 41 V VPNs Virtual Private Networks 5 Ww WebPage timeout setting 24 45
25. d User License Agreement check I accept the terms in the License Agreement and click Next to continue If you do not accept the terms the installation process will not continue In the Select Installation Folder screen either leave the default folder displayed or enter a new destination folder Click Next to continue In the Ready to Install screen click Install to begin installation or click Cancel to exit In the Completing the Printer DCA Setup Wizard screen leave checked or uncheck Launch Printer DCA and click Finish After the Printer DCA is launched in the second End User License Agreement select Accept to continue or select Decline to not continue In the Welcome to the Printer DCA Setup Wizard select the language from the drop down list and select Next In the Printer DCA Activation screen enter the following e Enter the server information for the server that the Printer DCA will be sending information to in the Server box e Enter the PIN code in the PIN Code box e Optionally if the location is using a proxy server that you want to configure at this point you will also be able to do so PrintFleet Printer DCA Using the Printer Data Collection Agent after installation click Show Proxy Configuration See Using proxy settings on page 10 e Click Next Note During the activation process the Printer DCA performs a web service discovery If it fails to detect the web service it automatically performs
26. d scan interval in minutes in the Scan Interval box 3 Click Save If necessary you can force the Printer DCA to start scanning immediately regardless of the current scan interval You might do this if you have made changes to the Printer DCA configuration and want to immediately see the result of those changes without waiting for the next scheduled scan To force an immediate scan 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 At the bottom of the Printer DCA screen click Force Scan The network timeout is the amount of time that the Printer DCA will wait for a networked device to respond back with its information The default network timeout is 5000 milliseconds The network timeout only needs to be adjusted if the Printer DCA is not discovering networked devices If when you perform a Printer DCA scan certain networked devices are not being discovered you may need to increase the network timeout for example you might 19 Setting the Local Print Agent timeout Setting the number of SNMP retries PrintFleet Printer DCA Using the Printer Data Collection Agent try doubling it to 10 000 milliseconds However the higher the network timeout is set the longer the Printer DCA scan will take To change the network timeout 1 Under the Scan tab make sure the correct scan prof
27. dress toner cartridge serial number device description maintenance kit levels serial number non toner supply levels meter reads multiple asset number monochrome or color location identification LCD reading MAC address device status manufacturer error codes firmware toner levels miscellaneous machine specific The Local Print Agent collects the following data types e Device driver name e Device manufacturer e Communications port Note Additional data collection such as counts toner level and supplies from local devices depends on the data the device itself supports 1 2 Obtaining software updates New software releases are available on a periodic basis To update the Printer DCA software see Updating the Printer DCA software on page 27 1 3 Contacting Technical Support For technical support contact your PrintFleet distributor If you are a direct customer please refer to Schedule A PrintFleet Maintenance and Support in Appendix A Printer Data Collection Agent Checklist and Installation Requirements Chapter 2 PrintFleet Printer DCA Using the Printer Data Collection Agent Using the Printer Data Collection Agent The Printer DCA Data Collection Agent is a software application that collects information from supported printers copiers fax machines and multifunction peripherals on a network and transmits the data back to a PrintFleet Optimizer server Data from l
28. e if not running on a server Windows 7 or Windows 8 e Microsoft NET Framework latest version or latest previous version Beginning with NET 3 5 SP1 the NET Framework is considered a component of the 42 PrintFleet Printer DCA Windows OS Components follow the support life cycle of their parent product or platform Virtualization software support If you want to install the Printer DCA on a virtual machine the VMWare GSX virtualization software will support the installation Important e Do not install the Printer DCA on a laptop e PrintFleet does not recommend using a VPN 43 Index PrintFleet Printer DCA Index A activating the Printer DCA 4 administrating PrintFleet Optimizer 37 41 archive files deleting 25 viewing 24 C copiers See devices D data_queue folder 13 devices support 1 E enabling Remote Configuration 12 F fax machines See devices firewalls 13 forcing a scan 19 H hibernation 38 I installation Local Print Agent 29 Printer DCA 4 L license keys Printer DCA managing 37 Local Agent Management changing the active user 31 changing the Local Print Agent installer 35 configuring Local Print Agent installations 34 interpreting the scan results 32 performing a push install 33 rescanning IP addresses 34 scanning the network 31 starting 31 viewing Local Print Agent log files 35 local devices managing 29 Local Print Agent checking the data returned 33 configurin 34
29. e password and domain information in the Username Password and Domain boxes respectively Note When you click Load Current all fields except for Password are populated 4 In the Communication Method area click Test to verify the settings are working 5 Click Save The Web Service Timeout determines the maximum time that will be allowed for communication between the Printer DCA and the central server By default the Web Service Timeout is 30 seconds if necessary the timeout can be increased or decreased at any time To change the web service timeout 1 Under the Communication tab in the Communication Settings area enter or select the desired timeout in the Web Service Timeout box 2 Click Save The Web Service Discovery timeout controls the initial connection to the server and the auto selection of http https By default the Web Service Discovery timeout is 5000 milliseconds if necessary the discovery timeout can be increased or decreased Note During the web service discovery a DNS lookup function is used to look for a DNS TXT record To change the web service discovery timeout 1 Under the Communication tab in the Communication Settings area enter or select the desired timeout in the Web Service Discovery box 2 Click Save By default the Printer DCA determines the location of the PrintFleet Optimizer web services by performing a web service discovery using the domain name you
30. e select Hostname and enter the hostname in the box Click Add or Exclude 4 Repeat steps 2 3 as necessary 5 Click Save 15 PrintFleet Printer DCA Using the Printer Data Collection Agent To remove devices or device exclusions from a Printer DCA network scan range 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Under the General tab in the Ranges area under Scan List do one of the following e To remove one or more individual items from the scan range select the item and then click Remove e To remove every item from the scan range click Clear then click Yes in the Clear Scan List dialog that opens 3 Click Save You can also export and import entire lists of scan ranges To create a file with scan range settings save a text file with each specification on a separate line Use parentheses to indicate scan range exclusions The following is an example of the contents of a text file ready for import the example indicates from top to bottom an IP range to include a single IP address to include a hostname to include and an IP range to exclude 10 0 0 1 10 0 0 200 10 0 1 10 examplehostname 10 0 0 10 10 0 0 50 To export current scan range settings to a text file 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more i
31. e Select the Enable Printer DCA Host Info Masking check box to mask Printer DCA host system information 3 Click Save SNMP traps are alerts generated by a device Using SNMP traps can help ensure you have the most current device information without having to continuously request information For example if a device experiences an error by enabling SNMP traps the Printer DCA can be notified of the error immediately instead of waiting until the next scheduled Printer DCA scan Prior to enabling SNMP traps on the Printer DCA you need to specify in the internal configuration for each device that SNMP traps should be sent to the IP address of the system installed with the Printer DCA This only needs to be done for devices that you want to receive SNMP traps from After SNMP traps are enabled on the Printer DCA each SNMP trap received will trigger the Printer DCA to perform a regular data scan on only the device that sent the SNMP trap The results from this scan will be sent to the central server as soon as possible Once the server has processed the information and performs the next scheduled check for new alerts the corresponding alert will be created in PrintFleet Optimizer To enable SNMP traps 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Under the Advanced tab in the Miscellaneous area
32. e enabled See Managing the Printer DCA service on page 8 and Enabling Intelligent Update on page 12 To use Semaphore to send a command to a Printer DCA client 1 On the Administration menu select DCA Administration In the DCA Listing page click on the Printer DCA name to display the DCA Information page and then click the Semaphore tab 2 In the Semaphore tab click Add a new command e From the Command type dropdown select one of the available options e Input any required information see Table 5 e Select a Run Schedule option select ASAP or select a date from the calendar and enter a time 39 PrintFleet Printer DCA Printer DCA Settings in PrintFleet Optimizer e Click Create Table 5 Available Semaphore Commands for the Printer DCA Command Function and Required Values DEACTIVATE Stops the Printer DCA service Does not require any input values UPDATE Updates the Printer DCA software to the most recent available on the PrintFleet Optimizer server Does not require any input values MIBWALK Performs a complete MIB walk device scan for one device Device s IP must be entered into the IP Address input box 4 2 Troubleshooting stale data issues Devices will appear as stale in PrintFleet Optimizer if the Printer DCA has not been able to collect data from the device for the number of days specified in the Days before device stale configuration setting in PrintFleet Optimi
33. electing the calendar button and selecting a date 5 Click Create DCA The Pending PIN Code is generated and displayed in the DCA Information page s General Information tab The PIN Code can be emailed to an appropriate person via Send this PIN via email Alternately the PIN Code can be copied and pasted into the DCA Activation screen This PIN Code remains visible in the General Information tab while the Printer DCA is in a Pending Activation status Once this PIN Code is used to activate a Printer DCA client the Printer DCA has an active status and the PIN Code will no longer be visible 37 Managing Printer DCAs PrintFleet Printer DCA Printer DCA Settings in PrintFleet Optimizer You can check the status of a Printer DCA installation via Printer DCA Listing page Printer DCA information can be viewed or edited at any time A Printer DCA can also be deleted or set to inactive or active A new PIN Code can also be created for a Printer DCA version 4 0 or greater Note When a Printer DCA expires is deleted or is set to inactive the next time that Printer DCA connects it will effectively go into a state of hibernation It will not perform any further scans or transmit any other files but will perform a status check once every 24 hours If a subsequent status check finds that the Printer DCA is once again been set to an active state the Printer DCA will automatically exit the hibernation state and resume normal operation
34. erated approximately every 30 minutes Note The scan interval is the time from the end of one scan to the start of the next scan Note that the frequency with which files are transmitted to your PrintFleet server is independent of the scan interval By default the Printer DCA will perform a check every 5 seconds for any queued files awaiting transmission If there are any queued files the Printer DCA will attempt to transmit them to your PrintFleet server In the event that the transmission of a file is unsuccessful the Printer DCA will not attempt to transmit any other files but will wait 30 seconds and then attempt the transmission of the file again It will automatically continue to extend the retrial interval by 30 second increments as necessary up to a maximum of 5 minutes From that point the Printer DCA will make an attempt every 5 minutes to transmit the file until it is successful at which point it reverts back to the default 5 second interval and proceeds to transmit any other queued files This automatic throttling behavior prevents your PrintFleet server from becoming overwhelmed by requests when it is experiencing problems To change the scan interval 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Under the General tab in the Transmission Options area type or select the desire
35. es with Local Print Agent spreadsheet format by clicking the XML tab or CSV tab respectively If necessary you can have Local Agent Management rescan one or more IP addresses You might do this if you are waiting for a recent change to appear such as a recently installed printer or to get a result for an IP address that had timed out from a previous scan You could also just click Scan All to scan the entire IP range in the current scan profile but with a large IP range you might get other IP addresses timing out so sometimes it helps to rescan just the IP address es you are interested in To rescan specific IP addresses e Do one of the following e Under the IP Address column select the check box beside each IP address you want to rescan then beside Perform with Checked click Rescan e Right click in the row of a specific IP address you want to rescan and choose Rescan from the menu that appears If an IP address has Local Print Agent version 4 1 2 or later installed you can configure that Local Print Agent installation from Local Agent Management This allows you to suspend the scanning of selected local devices connected to the machine at that address For example in some cases a device might print out unwanted pages each time it is scanned If this occurs you could easily suspend the scanning for that device To configure a Local Print Agent installation 1 Right click in the row of a specific IP address you want
36. ests received by the specified Local Print Agent To view a Local Print Agent log file 1 If necessary populate the Local Agent Management table by performing a scan See Scanning for Local Agent installations on page 31 Right click in the row of the Local Print Agent for which you want to view the log file then choose Get Log Files from the menu that appears The Select A Log Date dialog box opens In the Select A Log Date dialog box specify the date of the log file you want to view then click Accept The log information for the specified date is displayed in your default text viewer such as Notepad Each Printer DCA automatically includes a Local Print Agent that it will use by default for push installs If necessary you can select a different Local Print Agent installer to push from Local Agent Management You might do this if you need a specific Local Print Agent version for an older device usually as directed by technical support 35 PrintFleet Printer DCA Managing local devices with Local Print Agent To change the Local Print Agent installer to use with Local Agent Management 1 At the bottom of the Local Agent Management window click Specify The Locate Local Print Agent Installer dialog opens Browse to and select the Local Print Agent installer you want to use Click Open The text at the bottom of the Local Agent Management window changes from Default to User Specified If you hover the mou
37. every time the Printer DCA performs a full network scan Using Focus Scan you can specify a periodic interval for the Printer DCA to perform a full network scan and the scans performed between the intervals will scan only devices found during the previous full network scan Using Focus Scan can decrease the amount of total time and bandwidth that the Printer DCA occupies particularly on large networks while ensuring that new or relocated document output devices are discovered on a periodic basis To enable Focus Scan 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Under the Advanced tab in the Focus Scan Options area select the Enable Focus Scan check box 3 Specify how often you want a full network scan to run by selecting either Days Hours or Minutes from the list and entering a number for the interval beside Full Discovery Every For example if you enter 5 and select Days a Focus Scan will run once every five days 4 Click Save Community strings act as passwords on networked devices that limit access via SNMP Since the Printer DCA uses SNMP to collect data from devices any custom community strings on printing devices put in place by network administrators can be manually entered in the Printer DCA to allow it SNMP access to the device Most devices have a community string of public
38. g local devices with Local Print Agent e Printer DCA Settings in PrintFleet Optimizer This chapter discusses e Device support e Obtaining software updates e Contacting Technical Support 1 1 Device support PrintFleet strives to develop vendor neutral software products and to support as many models of printers copiers fax machines and multifunction peripherals as possible However our products do not support all models available in the market PrintFleet is continuously adding model support into our software products Supported models are not all supported to the same extent For example one model may be supported for all available data types while another may only be supported for specific data types such as device description and life page count PrintFleet software products collect information from networked imaging devices Stand alone devices are not supported Locally connected devices can be partially supported by using the PrintFleet Local Print Agent add on application If you find a model that is not currently supported contact your PrintFleet distributor to inquire about possible future support If you are a direct client you can contact PrintFleet Technical Support PrintFleet Printer DCA Introduction Table 1 lists the data types that the Printer DCA attempts to collect from networked imaging devices during a network scan Table 1 Types of data collected by the Printer DCA IP ad
39. han 25 minutes analyze the results to determine exactly which ranges need to be scanned Do not include ranges that have no document output devices on them and only include the portions of ranges that do have document output devices on them For instance if you are scanning a subnet of 192 168 1 1 192 168 1 254 but there are only document output devices from 192 168 1 1 192 168 1 50 and 192 168 1 200 192 168 1 250 you should input these two ranges instead of the entire subnet to make the Printer DCA scan more efficient 4 Input your tightened scan ranges into the Advance Scan settings of Auditor and perform another scan to verify that the scan now takes less than 25 minutes If it still takes longer than 25 minutes and you cannot tighten the scan ranges any further you may want to install more than one Printer DCA at the location You must enable at least one of network or local device scanning for the Printer DCA to collect data For local device scanning to work you must also have Local Print Agent installed on computers connected to the local devices you want to scan See Managing local devices with Local Print Agent on page 29 If you have created separate profiles for networked and local devices you will enable network device scanning in one and local device scanning in the other For more information on scan profiles see Managing scan profiles on page 14 To enable scanning of network and or local devices 1
40. ile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Under the General tab in the Transmission Options area type or select the desired network timeout in milliseconds in the Network Timeout box 3 Click Save Note This setting only affects how long the Printer DCA will wait for the initial discovery of networked devices For each printer that has been discovered the Printer DCA will wait up to 60 seconds to receive complete information from the device The Local Print Agent timeout is the amount of time that the Printer DCA will wait for the Local Print Agent application to respond back with information from a locally connected device The default Local Print Agent timeout is 30 000 milliseconds per system Local device collection takes substantially longer than networked device collection because of the extra step needed to go through the connected computer via the Local Print Agent application The Local Print Agent timeout only needs to be adjusted if the Printer DCA is not collecting complete information from locally connected devices There may be other reasons that the Printer DCA is not collecting complete information for example the device does not store a specific data field toner levels etc or a Local Print Agent is not installed on the computer connected to the local device See Managing local devices with Local Print Agent on
41. ings which will allow the Printer DCA to scan the network Note Each Windows login account has its own proxy configuration When the Use Windows proxy settings option is selected the Printer DCA service and the Printer DCA application GUI each use their own configuration This can result in different settings between when a user runs the Printer DCA application and when the service runs using local system account settings To use a manual proxy configuration 1 Under the Communication tab of the Printer DCA in the Proxy Configuration area select one of the following Use Windows proxy settings no other configuration required Use custom proxy settings or None to disable proxy settings If you have selected Use custom proxy settings enter the server and port information in the Server and Port boxes respectively If the proxy server requires authentication select the Authentication check box and then do one of the following e Select Default to use the authentication currently being used on the computer installed with the Printer DCA e Select Custom and then click Load Current to populate the fields with the current authentication being used by the computer installed with the Printer DCA or choose the 10 Changing the web service settings PrintFleet Printer DCA Using the Printer Data Collection Agent appropriate authentication type from the Authentication Type drop down list and enter usernam
42. ist and Installation Requirements on page 42 Prior to installing the Printer DCA you should obtain the information in the following table from the network administrator at the location This will allow you to properly configure the Printer DCA Table 2 Information to Gather from the Network Administrator Prior to a Printer DCA Installation Find out Solution if there are local devices you want to monitor Once the Printer DCA is installed you will have to enable local data collection and install Local Print Agent on applicable computers See Managing local devices with Local Print Agent on page 29 how many total printing devices reside on the network and how large the network is An additional Printer DCA should be installed on a separate computer for each 10 000 imaging devices on the network or 100 000 IP addresses if the network uses multiple subnets If so take note of the subnets and IP ranges to ensure they are all included in the network scan range if the network uses a Virtual Private Network VPN or has Wide Area Network WAN links If so the network timeout for the Printer DCA should be increased to 2000 4000 milliseconds if the company has multiple offices they want monitored If so a single Printer DCA may be used if the networks are connected via a VPN however it is recommended that a Printer DCA is installed at each location The Printer D
43. n Agent Network scan settings are independent of communication settings which specify how the Printer DCA will communicate with the central server and if and how the central server can communicate with the Printer DCA and or a specific device on the network see Configuring communication settings on page 9 You can use profiles to configure multiple types of network scans For example you might want to scan networked devices every hour and local devices once a day these would be two different scan profiles You might also want a different scan profile for one or two high priority devices that you want to scan more frequently Depending on your environment you might have multiple uses for scan profiles or you might not need more than one When you first install the Printer DCA you will have one scan profile called Default To create a new scan profile 1 Under the Scan tab beside Scan Profile click Add 2 In the New Profile dialog box enter a name to associate your new profile with and click OK A Copy Current Profile dialog opens 3 In the Copy Current Profile dialog do one of the following e Click Yes if you want to copy the settings from the General Advanced and Local tabs of the current profile e Click No if you want to manually configure all settings under the General Advanced and Local tabs 4 Click Save To edit an existing scan profile 1 Under the Scan tab select the profile you want t
44. n all be used to specify devices to include or exclude from a network scan There are two general purposes for excluding a device or range of IP addresses from a network scan 1 to specifically not collect information from a device or set of devices or 2 to remove IP addresses that you know do not have printing devices on them to create the most efficient scan range shorter network scan time Important It is recommended that the network administrator at the location with Printer DCA installed help set up the Printer DCA scan range To add devices to or exclude devices from a Printer DCA network scan range 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Under the General tab in the Ranges area do one or more of the following e To automatically obtain an additional default scan range from the one specified during Printer DCA installation select Default Range and then select either From Active Directory or the applicable network card for the system installed with the Printer DCA e To specify a range of IP addresses select IP Range and enter the IP address of the beginning of the range in the left box and the IP address of the end of the range in the right box e To specify a single IP address select IP Address and enter the IP address in the box e To specify a hostnam
45. n computers where Printer DCA 4 x and Local Print Agent are installed These ports need to allow inbound traffic on the Local Print Agent machine and outbound traffic on the machine hosting the Printer DCA e Port 161 UDP should be opened on the machine hosting the Printer DCA to allow outbound traffic to devices on the network e If you are planning to use SNMP traps Port 162 UDP should be opened to allow inbound traffic from any IP address being used for SNMP traps For more information see Enabling SNMP traps on page 23 System requirements e Hardware Non dedicated server powered on 24 hours a day 7 days a week If a server is not available the Printer DCA can be installed on a desktop computer system powered on 24 hours a day 7 days a week but this method carries a risk of transmission difficulties e Network card 100mbit or higher e RAM 512MB or higher e Internet connected browser e Requirements for Local Print Agent e Operating System Microsoft Windows Server 2008 R2 or Windows Server 2012 Otherwise if not running on a server Windows 7 or Windows 8 e Microsoft NET Framework latest version or latest previous version Beginning with NET 3 5 SP1 the NET Framework is considered a component of the Windows OS Components follow the support life cycle of their parent product or platform e Requirements for Printer DCA 4 x e Operating System Microsoft Windows Server 2008 R2 or Windows Server 2012 Otherwis
46. nformation on scan profiles see Managing scan profiles on page 14 2 Under the General tab in the Ranges area under Scan List click Export 3 Save the file to the desired location To import scan range settings from a text file 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Under the General tab in the Ranges area under Scan List click Import 3 Select and open a properly formatted text file 4 Click Save You can also use PrintFleet Suite Pro purchased separately to determine the appropriate scan ranges prior to configuring the Printer DCA To determine the optimal IP range settings using PrintFleet Suite Pro 1 In PrintFleet Auditor click Advance Scan 2 Do one of the following 16 Enabling scanning of network and or local devices Enabling broadcast scanning PrintFleet Printer DCA Using the Printer Data Collection Agent e If the location has less than 100 users click QuickScan and then click Go e If the location has 100 users or more click Custom IP Range and specify IP ranges given by the network administrator or click Fill Ranges to detect IP ranges automatically and then click Go 3 If the scan takes less than 25 minutes and all document output devices were found you can use these settings for the Printer DCA If the scan takes longer t
47. ng the Remote Configuration functionality automatically provided with PrintFleet Optimizer you will need to ensure that the Enable Remote Configuration check box is selected To enable Remote Configuration 1 Under the Communication tab in the Communication Settings area select the Enable Remote Configuration check box 2 Click Save Note To apply this setting you must save your changes and restart the Printer DCA If you are unable to obtain successful communication between the Printer DCA and the central server after setting the proper communication method and port see Changing and testing the communication method and port on page 9 and configuring proxy settings if necessary see Using proxy settings on page 10 use 12 PrintFleet Printer DCA Using the Printer Data Collection Agent the following table to troubleshooting potential communication problems Table 3 Troubleshooting Printer DCA Communication Problems Check if If not the selected send method HTTP or HTTPS corresponds with the port you have chosen to transmit data through change the send method to correspond with the port number chosen or change the port number to correspond with the send method chosen the port you have selected is open on the network have the network administrator open the selected port the PrintFleet distributor has a valid SSL security certificate if you are attempting to
48. ngs to attempt Click Save To replace the public community string in the Printer DCA 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 On the Advanced tab in the SNMP Community Strings area click Fix The public community string will reappear in the list and the Fix link will disappear Click Save For privacy reasons the following types of information that the Printer DCA collects can be masked in the transmission file to the central server IP addresses of devices included in the network scan Telephone numbers collected from devices masked by default Printer DCA host system information IP address MAC address subnet etc To mask private information in Printer DCA transmission files 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 Under the Advanced tab in the Privacy Options area do one or more of the following e Select the Enable IP Masking check box to mask device IP addresses 22 Enabling SNMP traps Disabling real time Printer DCA status PrintFleet Printer DCA Using the Printer Data Collection Agent e Select the Enable Phone Number Masking check box to mask telephone numbers collected from devices masked by default
49. ning Distributing the Printer DCA software An easy and accessible way of distributing the Printer DCA software is by using the Printer DCA Install function included in PrintFleet Optimizer This allows anyone with access to PrintFleet Optimizer to quickly install a Printer DCA from any Internet connected computer To obtain the Printer DCA installation file from PrintFleet Optimizer 1 In PrintFleet Optimizer on the Administration menu click DCA Install The DCA Install screen displays the most recent release notes and other software prerequisites 2 Do one of the following e In DCA 4 x tab click the Printer DCA 4 x x x msi link and save the file to the computer e In DCA 3 x tab click the DCA_Install msi link and save the file to the computer If you are using PrintFleet Optimizer through a distributor you can obtain the Printer DCA installation file from your distributor The distributor chooses their own method of distributing the file such as email or a download link 2 2 Installing and activating the Printer DCA The Printer DCA should be installed on an existing networked server to collect and transmit device data If no server is available the Printer DCA can be installed on a single networked computer that will remain powered on 24 hours a day 7 days a week PrintFleet Printer DCA Using the Printer Data Collection Agent For Printer DCA installation requirements see Printer Data Collection Agent Checkl
50. o edit from the Scan Profile list 2 Edit settings as applicable under the General Advanced and Local tabs 3 Click Save To delete a scan profile 1 Under the Scan tab select the profile you want to delete from the Scan Profile list 2 Beside Scan Profile click Delete 3 In the Delete Profile dialog box click Yes Warning If you delete a scan profile you will no longer be collecting information from the devices specified in the profile unless they are included in a different profile The Printer DCA only scans the IP addresses and or hostnames specified in each scan profile When the Printer DCA is first installed it selects a default set of IP addresses to scan based on either 14 PrintFleet Printer DCA Using the Printer Data Collection Agent Active Directory or if that is not available the primary network card on the system installed with the Printer DCA These IP addresses are automatically added to the Default scan profile If the default set of IP addresses captures all the devices on the network that you want to scan and you do not want multiple scan profiles you do not have to further specify the devices for the Printer DCA to scan If however you want to adjust the devices included in the default scan or if you have more than one scan profile you will need to further configure which IP addresses and or hostnames to include Single IP addresses ranges of IP addresses and hostnames ca
51. ocally connected devices can also be collected provided that the Local Print Agent application is installed on each computer connected to a local printer For more detailed information on device support and for a list of data types that are collected see Device support on page 1 This chapter discusses e Obtaining Distributing the Printer DCA software e Installing and activating the Printer DCA e Managing the Printer DCA service e Configuring communication settings e Configuring network scan settings e Viewing queue archive and log files e Configuring language and read write settings e Updating the Printer DCA software e Reviewing the End User License Agreement EULA e Understanding the network load associated with the Printer DCA e Printer DCA Command Line Options PrintFleet Printer DCA Using the Printer Data Collection Agent Note If you have also purchased PrintFleet Suite Pro you will have helpful built in features for configuring and optimizing your Printer DCA settings consult the PrintFleet Suite Pro User Guide for further details e Use PrintFleet Auditor to perform network scans with various settings until you are happy with the scan performance and results these settings can then be replicated in the Printer DCA e Use PrintFleet Asset Tracker to embed missing data to the non volatile memory of imaging devices including serial number asset number location and department 2 1 Obtai
52. ormation on scan profiles see Managing scan profiles on page 14 2 Under the General tab in the Scanning Options area click Enable Rapid Scan 3 Click Save The number of scan threads can be controlled using the Number of scan threads box in the Miscellaneous area on the Advanced tab The setting defaults to a reasonable value for the current system Printer Job Language is an additional method that can be used to obtain information from devices connected to HP Jet Direct servers Warning Enabling PJL can result in print jobs being sent to dot matrix and other old model or special use printers Using PJL will result in a limited amount of information being collected from some devices connected to HP JetDirect print servers To enable PJL 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Under the General tab in the Scanning Options area click Enable PJL 3 Click Save The scan interval determines how often the Printer DCA will scan the network The default scan interval is 60 minutes It is generally not useful to set a scan interval for more than every 60 minutes For example new information is posted to PrintFleet 18 Setting the network timeout PrintFleet Printer DCA Using the Printer Data Collection Agent Optimizer every 10 minutes but new alerts are gen
53. ow To revert to the current Printer DCA user At the top of the Local Agent Management window click Current User The Local Agent Management table displays one row for each IP address scanned If necessary you can click a column heading to sort the table by that column Each row includes the following information IP Address tThe IP address that was scanned Status tThe status of Local Agent for that IP address either Installed or Not Installed If Local Agent is installed the Status column also displays the version number of the installed Local Agent Messages Displays the brief message sent from Local Agent to the Printer DCA regarding the most recent action you performed such as the last scan install or uninstall The message might indicate some limited error information or a timeout Hostname the hostname of the computer or device associated with the IP address Description Local Agent Management will try to provide some additional information The information will vary depending on what object is associated with the IP address For example if it is a computer Local Agent Management will try to determine the operating system running on the computer and display that such as Microsoft Windows If it is a printer it will display the printer name Not all IP addresses are associated with a specific object so in those cases it will simply say Unknown If no response was received from an IP address the descri
54. ption will say Timed Out Framework For IP addresses associated with Local Agents Local Agent Management will try to determine and display the version of the NET framework that is running Local Print Agent requires NET version 2 or higher in order to install and run successfully For this reason this column is color coded to highlight potential problems green indicates NET version 2 or higher red indicates a NET version below 2 and yellow indicates an unknown NET version 32 Performing a Push Install of Local Print Agent Uninstalling Local Print Agent Checking the data returned by Local Print Agent PrintFleet Printer DCA Managing local devices with Local Print Agent You can use Local Agent Management to push an installation of Local Print Agent to selected IP addresses To push install Local Print Agent from Local Agent Management 1 If necessary populate the Local Agent Management table by performing a scan See Scanning for Local Agent installations on page 31 2 Do one of the following e Under the IP Address column select the check box beside each IP address where you want to install Local Print Agent then beside Perform with Checked click Install e Right click in the row of a specific IP address for which you want to perform an install and choose Install from the menu that appears You can also use Local Agent Management to uninstall Local Print Agent from selected IP addresses To
55. rinter DCA If you want to create a new scan profile you must do so using the Printer DCA For more information on scan profiles see Managing scan profiles on page 14 2 If necessary specify a different user account for Local Agent Manager to use For more information see Changing the active user for Local Agent Management on page 31 3 Click Scan All PrintFleet scans the IP addresses associated with the specified scan profile and displays the results By default when performing various functions such as scanning installing and uninstalling Printer DCA Local Agent Management uses the same account you had been using in Printer DCA The user name is displayed beside User at the top of the window If you need to perform these functions as a different user such as an administrator you can specify the user account you want Local Agent Management to use 31 Interpreting the Local Agent Management scan results PrintFleet Printer DCA Managing local devices with Local Print Agent To change the active user for Local Agent Management 1 At the top of the Local Agent Management window click Specify The Change Push Install Credentials dialog opens Use the Username Password and Domain boxes to specify the credentials you want to use Click OK PrintFleet will attempt to validate the credentials you supplied If successful a green check mark will appear beside the new user name at the top of the wind
56. rs connected to local printers instructions follow The Local Print Agent application must be installed on each computer connected to a local printer that you want to collect information from Ideally Local Print Agent will be installed on all computers at any location where you want to collect local printer information This will allow you to collect information from new local printers as soon as they are connected Once Local Print Agent is installed you can monitor how each installation is doing and make changes as necessary using the Printer DCA Local Agent Management tool provided with Printer DCA 3 1 Installing Local Print Agent There are three methods to install Local Print Agent e Manual installation from the local printer host computer e Printer DCA push tool installation manual and automated e Third party push tool installation In environments that do not allow push installation tools you may be required to manually install the Local Print Agent application on each computer connected to a local printer 29 PrintFleet Printer DCA Managing local devices with Local Print Agent To install Local Print Agent manually from the local printer host computer e Runthe Local Print Agent msi file on the computer you want to install Local Print Agent on The installation file is found by default in program files Printer DCA Support folder The installation file can be copied to a USB drive CD etc for portability
57. se over the User Specified text a tooltip will appear indicating the path and file name of the selected Local Print Agent installer To revert to the default Local Print Agent installer At the bottom of the Local Agent Management window click Use Default 36 Chapter 4 PrintFleet Printer DCA Printer DCA Settings in PrintFleet Optimizer Printer DCA Settings in PrintFleet Optimizer The Printer DCA is one component of the PrintFleet Optimizer system For this reason some of the settings which affect the Printer DCA are located in the Administration area in PrintFleet Optimizer Those settings are documented in the PrintFleet Optimizer User Guide but are referenced here as well for your convenience This chapter discusses e Managing Printer DCA installations e Troubleshooting stale data issues e Providing technical support e Distributing software updates 4 1 Managing Printer DCA installations Generating PIN Codes for Printer DCA Each Printer DCA installation requires a PIN Code to activate to run These PIN Codes can be generated and managed using PrintFleet Optimizer To generate a PIN Code for Printer DCA 1 On the Administration menu select DCA Administration and then click New DCA 2 Select Version 4 0 or greater 3 Select the appropriate group from the dropdown list or click Create New Group button 4 Define the Printer DCA information enter the DCA Name Optionally set an Expiry date by s
58. select the Enable SNMP Traps check box 3 Click Save By default during a Printer DCA scan the Printer DCA will display the real time status of the scan under the Status tab This includes the profile name of the current scan the IP address currently being scanned the total number of IP addresses in the scan profile and 23 Setting the WebPage timeout PrintFleet Printer DCA Using the Printer Data Collection Agent the number of IP addresses in the current Printer DCA scan that have already been scanned Status Communication Scan File Viewer Service 1 Printer DCA Status lt 2 Options Installed ZF Running Sf Profile Default Real time Printer DCA Scan Success 12 21 2011 2 03 PM Transmission Success 12 21 2011 2 03 PM You can disable this feature if necessary To disable real time Printer DCA status 1 Under the Advanced tab in the Miscellaneous area click to disable Show Realtime Printer DCA Status 2 Click Save The WebPage Timeout setting control how long the Printer DCA waits if any webpage data scraping is done By default this value is set to 7500 milliseconds Increasing the value may increase the completeness of a Printer DCA scan but will also increase the amount of time it takes to complete a network scan To change the WebPage timeout value 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on
59. send via HTTPS see the PrintFleet Optimizer User Guide for instructions on setting up a proper security certificate the Printer DCA is successfully collecting data from the internal network by looking in the data queue or data archive folder located in the folder where the Printer DCA was installed if there is data in this folder the Printer DCA is successfully collecting data the problem is not with the send method but with the collection of data on the internal network the destination URL is correct by looking in the Summary area of the Status tab in the Printer DCA obtain a new PIN code and reactivate the Printer DCA See Installing and activating the Printer DCA on page 4 the network is free of firewalls there are not usually problems with firewalls but ask the network administrator if there is a chance this may be the problem Configuring network scan settings The Printer DCA network scan settings determine how the Printer DCA collects information from the internal network and provides options for transmitting the information to the central server Scan profiles can be used to configure multiple types of network scans that will run independently For example you might want different scan and transmission settings for networked and local devices 13 Managing scan profiles Specifying which devices to scan PrintFleet Printer DCA Using the Printer Data Collectio
60. specified when setting up PrintFleet Optimizer If you subsequently change your domain name you can add a DNS TXT record in which you can specify the new location of the web services The next time the Printer DCA performs the web service discovery it will detect the new location To change the web service location e Create a DNS TXT record including either of the following e dca4ws http your_new_domain PFE_WS 11 Enabling Intelligent Update Enabling Remote Configuration Troubleshooting Printer DCA communication problems PrintFleet Printer DCA Using the Printer Data Collection Agent e dca4ws https your_new_domain PFE_WS where your_new_domain is your new domain address such as mycompany com Note The web service location is not stored by the Printer DCA so the DNS TXT record will need to remain When Intelligent Update is enabled the PrintFleet administrator can remotely update and perform other remote actions on the Printer DCA This is important to ensure you are always able to collect the highest quantity and quality of information available See Remotely managing Printer DCA installations using Semaphore on page 39 To enable Intelligent Update 1 Under the Communication tab in the Communication Settings area select the Enable Intelligent Update check box 2 Click Save If you have devices that support remote configuration and you want to be able to configure them remotely usi
61. ting Printer DCA installation To reactivate the Printer DCA 1 2 On the Tools menu click Reactivate Printer DCA If you are redirecting the Printer DCA to a new server and or port enter the new information in the Server box Enter the new activation code in the PIN Code box Click Activate PrintFleet Printer DCA Using the Printer Data Collection Agent 2 3 Managing the Printer DCA service Installing and starting the Printer DCA service Setting up the Printer DCA as a scheduled task The Printer DCA runs as a Windows service by default Alternatively the Printer DCA can be set up as a scheduled task Note PrintFleet Optimizer includes Remote Configuration functionality which enables reading and updating device information for supported Canon devices in real time If you want to use this functionality you should not install the Printer DCA as a scheduled task The Printer DCA service can be installed uninstalled started or stopped at any time You may need to reinstall the Printer DCA service if you have previously been running the Printer DCA as a scheduled task or if the Printer DCA service was uninstalled for any other reason If you have been running the Printer DCA as a scheduled task delete the scheduled task before reinstalling the Printer DCA service The Printer DCA service starts automatically If you have enabled the Remote Configuration functionality when the Printer DCA service starts
62. www printfleet com PrintFleet Printer DCA Table of Contents Table of Contents Chapter 1 Chapter 2 Introduction si saaa ease sare eee Pee ea ar eee ewe ae eae ew i 1 l t DEVICE S pport eiis Bee eae ee eee Bae eh aan ee weak Ge Oe le 1 1 2 Obtaining software updates sasa saaa a es 2 1 3 Contacting Technical Support sasssa a aa es 2 Using the Printer Data Collection Agent 2000000e eae 3 2 1 Obtaining Distributing the Printer DCA software 4 2 2 Installing and activating the Printer DCA 5 4 2 3 Managing the Printer DCA service saaa es 8 Installing and starting the Printer DCA service 8 Setting up the Printer DCA as a scheduled task 8 2 4 Configuring communication settings 000 eee 9 Changing and testing the communication method and port 9 Using proxy settingS es 10 Changing the web service settingS 0 0 cee eee ees 11 Enabling Intelligent Update 2 00022 eee 12 Enabling Remote Configuration sssaaa saaa a eee 12 Troubleshooting Printer DCA communication problems 12 2 5 Configuring network scan settingS 0 eee es 13 Managing scan profiles 0 0 aa es 14 Specifying which devices to scan s s s saaa aaa es 14 Enabling scanning of network and or local devices 17 Enabling broadcast scanning 000 eee ees 17 Enabling Rapid Scam earen ee ea hike we Ce Ra Eee ee 1
63. y push installation tool for further instructions 3 2 Managing Local Print Agent Printer DCA includes a separate user interface called Printer DCA Local Agent Management which you can use to manage Local Print Agent 30 Starting the Local Agent Management tool Scanning for Local Agent installations Changing the active user for Local Agent Management PrintFleet Printer DCA Managing local devices with Local Print Agent To start the Printer DCA Local Agent Management tool e From the Tools menu in Printer DCA click Local Agent Management The Printer DCA Local Agent Management window opens Printer DCA Local Agent Management _jorx Profile Default Scan All an User DOCSRVO1 geoff gt Specify Current User IP Address Description Framework Check All None Installed Not Installed Perform with Checked Inst Jninsi Get Dal Rescan Local Agent Installer Package Default L Specify Use Default Status Each time you start the Printer DCA Local Agent Management tool it displays an empty table To populate the table you need to perform a scan of the network to locate any Local Agent installations To scan the network for Local Agent installations 1 From the Profile drop down list select the scan profile that includes the IP addresses you want to scan By default the Printer DCA Local Agent Management window opens with the scan profile currently selected in P
64. y remove the Printer DCA you will need to uninstall it 38 Remotely managing Printer DCA installations using Semaphore PrintFleet Printer DCA Printer DCA Settings in PrintFleet Optimizer To set a Printer DCA Inactive 1 In the DCA Information page for an active Printer DCA click Set Inactive 2 A dialog box prompts you to confirm your wish to set this Printer DCA to Inactive 3 Click Confirm to set to inactive or Cancel to abort With an Inactive status files will not be processed for the Printer DCA but the Printer DCA will enter a hibernation state To set a Printer DCA Active 1 In the DCA Information page for an inactive Printer DCA click Set Active The Printer DCA will have an active status and files will be processed To create a new PIN Code for a Printer DCA 1 In the DCA Information page click Create New PIN 2 A dialog box prompts you to confirm your wish to create new PIN for the Printer DCA 3 Click Confirm to create a new PIN Code or Cancel to abort The new PIN Code will be generated and the Printer DCA will be in a pending activation state Until reactivated files will not be processed for the Printer DCA You can post commands for the Printer DCA to check using PrintFleet Optimizer s Semaphore capability Semaphore commands are only available for active Printer DCAs that have processed files at least once Posted commands will be followed by the Printer DCA if it has Intelligent Updat
65. zer If customers are showing stale devices without an obvious explanation the customer should be contacted to determine the reason A device may appear as stale for many reasons including e The device has been removed from the network e The device is turned off e The transmission port on the network is closed all devices display as stale e The computer installed with the Printer DCA is turned off all devices display as stale 4 3 Providing technical support The following best practices are recommended for providing technical support to your PrintFleet customers Note All issues should be tracked with a custom or commercially available CRM Customer Relationship Management software solution e Track all incoming calls and emails Specifically record the caller s name phone number company the reason for the call 40 PrintFleet Printer DCA Printer DCA Settings in PrintFleet Optimizer whether or not there was a resolution to their situation and what the resolution was or what the next step is e Use email as a support tool since it automatically records all of the details in writing e Ensure that callers phoning support as much as possible do not have to wait longer than five rings to get a technical person on the line e Try to deliver resolutions to routine problems within 30 minutes of the support call There should be a plan in place that specifies levels of problems and their expected response

PrintFleet Printer DCA - KYOCERA Document Solutions America

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