User Manual
Contents
1. activation is successful dashboard will appear on screen from where you can dial anyone over 200 destinations worldwide from your contact list amp dialpad If anyone in contact list is already using RNetCall service you can make free app to app calls send Instant Messages and also make Video Calls you may also access your facebook account amp chat with your google contacts RNetCall All In One App is now ready for use RNetCall SINGLE APP FOR ALL YOUR CALLING NEEDS amp MORE Making International Ensure that you save your international contact numbers starting with or Cal IS USINS RNetCa i 1 OO followed by country code amp Phone App number For ex Save the India number as 91987654321 or 00987654321 Correct format for dialing International destination number For a mobile number country code mobile number For a landline number country code city code landline number highlighting the current status Green symbolizes that your contact is online red indicates that your contact is busy orange indicates he is away while the grey icon means that he is offline 7 RNetCall App contact list has an icon You can make calls from the App using any one of these options Dial pad Contacts RNetCall contacts for app to app free calling only and Favorites Favorites Add the contacts you interact frequently to the Favorites list in the RNetCall app to gain e2. User Manual iPhone La F oo r mm i o RNetCall SINGLE APP FOR ALL YOUR CALLING NEEDS amp MORE Installing RNetCall App Visit App Store on your on your iPhone o E for IOS Version 6 0 amp above through App Store Select the RNetCall the phone screen Enter your App Store password Click on Install button appearing on On successful download i RNetCall icon will appear on the screen Description of RNetCall App See ees 5 will appear Click on Continue to proceed further as shown in following screen He ae RNetCall one o nternational VoIP c aa and c ae eee meee RNetCall is nte He ent bundled s ering affordable In a natio oa g Di stan ites Free Video fer adie and Instant Messaging for sma a o Be bs S PCs With Switch Call featu To a app iis DEN ates ie n if your nternet connectivity re ow Fi is dis abled or ina bl Gia mply switc 4 from VolP calling to mo DE calling with just a ta Let these and several other features make your oxen gt A a happy one Live Share Connect RNetCall App Version 2 0 5 MH Do not show this message again SINGLE APP FOR ALL YOUR CALLING NEEDS amp MORE Activating RNetCall App on your iPhone Please wait eee e J e ee RNetCall Enter User ID and PIN of your RNetCall account if you are already registered for the RNetCall services from our website Click on Log in to proceed Once
3. ailable in US UK Canada Australia Singapore New Zealand France Austria Belgium Netherlands Spain lreland Hong Kong SINGLE APP FOR ALL YOUR CALLING NEEDS amp MORE Sign Up with RNetCall iPhone App RNetCall Click on New User button in the Log in screen Complete the registration Select the country from which you will be using the RNetCall service and enter your phone number name email id zip code then click proceed Your PIN will be sent via SMS to your mobile number used while signing up Enter your RNetCall PIN to authenticate it If you don t receive the PIN you will get a call from us after one minute Please note that your Mobile Number is your User ID and the PIN will be sent to this number You are now a registered RNetCall subscriber RNetCall SINGLE APP FOR ALL YOUR CALLING NEEDS amp MORE Troubleshooting failed to download the application via App Store what should do If you fail to download RNetCall app please check your internet connection or contact our 24x7 customer care or email us on customercare rnetcall com How can I make an international call using the RNetCall app Once you have downloaded and activated the app successfully Open app s contact list and press the call button to initiate a call Note The green button indicates free app to app calls while the pink button indicates paid calls which are charged at cheapest ever rates Correct format
4. asier access to them Click on the contact and press star button to add it to favorites There is no restriction on the number of favorites you can add to the list 00000000 SINGLE APP FOR ALL YOUR CALLING NEEDS amp MORE Making International Calls using RNetCall 3 iPhone App Search Or 90 0000 O 00 30 O O R Add Call Ors 3 ooe a Sea 3 z a A Switch Call s Dial Pad Enable video Remote party invites you to have a video conversation would you like to accept it RNetCall There are multiple ways to make calls whether free or paid Free Call App to App Call To make a free audio call tap on green call icon besides the Contact whereas to make free video call just click on blue video call icon You can shift from audio to video calling and vice versa anytime as long as the person you are calling is online You can put your active call on hold with hold option on screen or mute your active call by pressing Mute or enter any digit with dial pad on your calling screen Paid Call To make a paid call go to the dialer from your dashboard and dial the number You can also click Call from Contacts select the contact and make a call in a single click Alternately you can again go to the Contacts screen and tap on the pink icon You can call any number across 200 destinations anytime using this option Paid Call Without Internet If you are travelling or happe
5. contact profile You will not receive calls or messages from the blocked contact via RNetCall To unblock a contact simply click on the contact from Contact list and press unblock What is the Switch Call feature in RNetCall iOS App Switch Call allows you to continue your call even when the internet connectivity is poor or inconsistent You can click on Switch Call to continue the call through Access Number based calling You need not dial the destination number again Can I use the App while roaming and make calls Yes The app can be used for making international calls on roaming too if data connectivity is available Note While roaming on a 3G 4G network you might incur operator data charges please check with your service provider before making a call have changed my PIN from the website Will this get reflected automatically in RNetCall iOS App No Please logout of the application and login using the new PIN Know More
6. e click on icon on My Profile section in Settings to upload a picture from Gallery Or Click a picture from your Camera and then upload Social Hub through RNetCall iPhone App Click on Social Hub icon available on dashboard of the app Login with your facebook or google plus e mail id RNetCall SINGLE APP FOR ALL YOUR CALLING NEEDS amp MORE your contacts will get auto sync and you can manage your social networking with the app e Once you have logged in all Typo Stationary 54 minutes ago Typo updated thier cover photo Shreya Naik 56 minutes ago Drop by at the car show tonight and see the biggest races in town You have already authorized RNetcall To update any changes in the app click on Settings icon available on dashboard Settings My Profile Allows you to view change your profile details Call Settings Displays the access number assigned for your account HELP Test Call This feature helps you to identify if the voice related issue is with phone or app Click on Test call button available in settings and speak It will play I EH dk test call back the message recorded by you If your voice is not audible or unclear the eu 2 issue is phone related Tips By 5 i Ka if Mobile Tour To know about the RNetCall Rate App 9 Live Chat S features Acie Grecii 8 Customer Care ran i Live Chat To chat with our customer care Internet Calling
7. for dialing International destination number For a mobile number country code mobile number For a landline number country code city code landline number How do I check internet signal strength during the call in iOS App RNetCall constantly displays the signal strength when call is in progress Also on clicking the called party image the internet signal strength is displayed Can I view my account balance in the iPhone iPad App Yes your current account balance will be visible on the RNetCall app It is available on dashboard screen and also on the dial pad I do not have internet connectivity Can still make calls on iPhone app Yes you can make calls to landlines and mobile phones without the internet The call is routed through an Access Number Local Calling charges maybe applicable in such cases You can view your Access numbers from Call Settings option in Settings screen Access Numbers are available in Australia Austria Belgium Canada France Hong Kong Ireland Netherlands New Zealand Singapore Spain UK and USA Does it cost anything to download RNetCall App on iPhone No RNetCall app is free to download RNetCall SINGLE APP FOR ALL YOUR CALLING NEEDS amp MORE Troubleshooting Can I block users from whom I do not wish to receive calls Yes go to your RNetCall contact list click on the contact you wish to block Block button will be displayed in the detailed
8. ing conference it will automatically be put on hold till the time you merge this call with the ongoing conference amp if there are already 4 participants in conference call 3 contacts amp one user himself then for any incoming call busy tone will be sent amp add call button will get disabled Making Video Call using RNetCall iPhone App You can make Video Calls for free with other RNetCall app user s in the following ways Choose any RNetCall contact and click Video Call symbol to initiate the FREE Video Call across RNetCall OR Click Video Button in an active App to App call to convert the call to video call Note Video Calling can be carried out only between two RNetCall users who have camera available in their mobile phone PC and are online anywhere in the world SINGLE APP FOR ALL YOUR CALLING NEEDS amp MORE Instant Messaging using RNetCall iPhone App RNetCall You can exchange instant messages with other RNetCall app users for free in the following ways FA Click on Instant Message icon available on dashboard of the app Click on contact you wish to message from RNetCall contacts Type the message amp click on send button If the contact is offline the message is delivered as soon as the contact logs in All your contacts who have you in their contact list will be able to view your status message which you can update from My profile To upload your profile pictur
9. n to be in poor internet coverage zone you can turn off the Internet Calling Option and make non VolP calls To enable this option go to settings menu and turn off Internet Calling Currently this facility is available in US UK Canada Australia Singapore New Zealand France Austria Belgium Netherlands Spain Ireland Hong Kong If your internet strength is weak simply tap the Switch Call button Your call will reconnect like a normal mobile call automatically No need to dial the contact number again Now all calls made through dial pad or from Contacts are routed through the access number Please note that you maybe charged by your local service provider for making anon VoIP call Switch Call feature while making paid call helps you stay connected even if your internet connectivity through 3G or Wi Fi is disabled or not accessible This feature is currently available in US UK Canada Australia Singapore New Zealand France Austria Belgium Netherlands Spain Ireland Hong Kong SINGLE APP FOR ALL YOUR CALLING NEEDS amp MORE Making Audio Conference 1 using RNetCall iPhone App Conference Call Gina P Binit Vasa Nicky Gina P Binit Vasa amp RNetCall Click on Contacts button select contact to make a call Click on Add Call and choose between contact amp dialpad to include the 2nd contact in the call Now the first call goes on hold Multi call 2 simulta
10. neous call By the time you choose to merge the calls first call will be on hold amp you can switch between two calls by clicking on it Please note there is no add call button till the time you merge call At max you can swap between two calls but can t add third call before merging After clicking on merge call merge call button becomes inactive amp after clicking on add call 3rd contact can be added to conference By the time third call gets connected conference will be put on hold Now 3rd call gets connected amp by the time user merges the third call in conference initial conference will be put on hold User can swap between initial 2 party conference amp third call by clicking on it on screen SINGLE APP FOR ALL YOUR CALLING NEEDS amp MORE 5 ey 3 party conference onclick of button you will come to know details about participants amp can have private conversation with any of the participant On clicking End button that particular participant will be dropped from conference amp on clicking Private button 2 party conference will be put on hold amp private conversation with any of the participant can be done RNetCall Incoming call You can answer incoming call during conference by putting conference on hold or by ending existing conference call You can also reject an incoming call during conference However if you choose to answer the incoming call without ending the exist
11. ord Heporbani sele x p executive Notifications orp i een ee ee os Customer Care Speak to our customer care executive available 24x7 RNetCall SINGLE APP FOR ALL YOUR CALLING NEEDS amp MORE Settings select the category of issue from 1 Click on Report an Issue and e the list Select Category of Issue issue in brief and click on Submit icon Calling Balance q TIPEER iraani hje Voice Quality Instant Message 2 Mention the description of the Pioi makay Account Settings Others with the device logs to customercare rnetcall com through your e mail id configured on your device e The app will auto send e mail Please note that device logs is mandatory Notifications You can turn on or off the notification information required to report an issue as desired However we advise you to KEEP IT ON to stay up to date with our latest offers and service Tell Friends You can send request to your related updates friends to use RNetCall About Click on the icon to know the app version Rate App Rate the app and help us to enhance the app and match your expectation Logout Allows you to log off from the app Internet calling You can turn off the internet connection and still the app will allow you to make international calls Now calls made are routed through the access number and maybe charged by your local service provider for making a non VoIP call This feature is currently av
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