IQ560E Manual
Contents
1. Unex Flexpro F200 NTN 100 Please Note Information above applies to headsets with cord supplied for use without an amplifier Explanation of Headset Mic Adjustment control settings in table 100 Fully Clockwise loudest mic setting 0 100 Fully Anti Clockwise softest mic setting 50 Halfway mid mic level 75 Three quarters Clockwise loud mic level TABLE 1 27 IQ560E MANUAL ON LINE VERSION p65 27 2003 5 26 04 18 e DATA PORT SWITCH The data port switch SHARED or SPLIT determines whether the data port shares the line with the telephone position shared or has its own line position split SHARED MODE This mode uses one analog telephone line and provides the user with access to a Data Port but in this mode the telephone s voice capability is disabled while the Data Port is in use The line cord as supplied is terminated with RJ45 at the wall end For Shared mode the telephone line should be terminated on pins 4 and 5 of the matching RJ45 compatible wall socket Different plug or cord types can be provided to suit your wall Socket please contact Interquartz or your dealer The telephone will be factory set in SPLIT mode SPLIT MODE To enable the user to simultaneously access both the Data Port and the telephone i e SPLIT mode second analog line must be allocated to the Data Port and the Data Port Mode Switch must be set to Split2. HANDSFREE HEADSET DISPLAY TELEPHONE MODEL IQ560E YEAR Warranty OPERATING INSTRUCTIONS INTERQUARTZ IQ560E MANUAL ON LINE VERSION p65 2 ET 8 CONTENTS 2 GENERAL CONTROLS AND INDICATORS 6 4 RINGER MESSAGE WAITING INDICATOR RINGER HI LO OFF SWITCH tenes RINGER PITCH CONTROL ALPHA NUMERIC KEYPAD CRADLE SWITCH EARPIECE VOLUME SLIDER 8 HANDSFREE VOLUME SLIDER X sau RIED EE LL LI PROGRAMMING THE CLOCK s ast cM LM 9 eternidad bdo crunt tested 9 MINUTE KEY BACK SPACE KEY 9 NER S cloud du Dos M 9 MUTE KEY AND INDICATOR ees BASIC OPERATION REDIAL KEY ZNATNO tna HEADSET KEY AND INDICATOR ttt HANDSFREE KEY AND INDICATOR DATA PORT AND SWITCH HANDSFREE OPERATION 12 rrr th bin cr ncn ere Ebr a t ER CAL D eed LEE REESE 12 USING THE HANDSERBEEISEY tite e e bh eda er 12 5 OPERAT ION 2 rtiret ertet eri Fez Satin f ci dea Fes Re Lc 13 HEADSET OPERATION sssisccstatsctecssssccssansssssncscatacexancseneae 19 CLARIA ALERT FEA TURE isiccsecsccscccssccevastscccvstecs scvecssssisscertacssecsc
3. 80 VDC type message waiting system AND Ericsson BP250 Message Waiting other system types optional Recall facility with 100mS flash timing Redial and Pause functions User selectable ringer volume and pitch Mute Key and indicator for privacy on Handset Handsfree and Headset mic Data Port and Switch to allow line sharing and splitting Built in headset socket with adjustments to suit a wide range of headset types Adjustable Headset Handset Handsfree hearing level with slider volume control Headset Cable Polarity Switch to suit both common Normal and Reversed Headset plug wiring modes 2003 5 26 sUsE 04 17 ET E O 8 IQ560E MANUAL ON LINE VERSION p65 5 Handsfree and Headset Microphone sensitivity Adjustments Mid call mode support change between Headset Handsfree and Handset during a call in any order Trainee Supervisor Mode allows both a Handset user and a Headset user to be online simultaneously without the need for a Headset training cord or adaptor Silent Ringing feature for Headset users allows the ringing to be heard in the Headset only keeps call center noise levels down by eliminating the sound of ringing during incoming calls Built in support for Claria Alert headset Alert indicator light function Compatible with direct lines intelligent networks and PABXs Call Waiting compatible Telstra Customnet compatible Line powered unaffected by mains power interruption REN Ringer Equivalence Numb
4. 32 Manufactured by International Quartz Limited A Subsidiary of Chiaphua Industries Ltd Copyright INTERNATIONAL QUARTZ LTD 2003 2003 5 26 sUsE 04 18
5. located underneath the lower memory number card see Figure 3 and protects the upper row of five memory button only m Unprotect Protect o REDIAL RECALL HANDSFREE MUTE HEADSET N m FIGURE 3 MEMORY PROTECT SWITCH 20 IQ560E MANUAL ON LINE VERSION p65 20 2003 5 26 sUsE 04 18 7 INSTALLATION UNPACKING The carton contains the following Telephone body and handpiece Coiled handset cord and line cord User Manual or Quick Start up Gudie GENERAL SETTING UP 1 Fitthe COILED CORD to the appropriate sockets in the HANDSET and the telephone base please do not connect it to the HEADSET socket located on the side 2 Fit the LINE CORD to the rear socket and to your telephone network outlet 3 Set the Ringer Volume and the Ringer Pitch controls 4 See following sections to complete the installation LOCATION The telephone should be placed on a desk table or shelf where it is not likely to be pushed off If the unit is to be wall mounted it should be seated securely on the WALL MOUNTING BRACKET please order separately Avoid excessive heat damp dust direct sunlight vibration and other applianc
6. mode The line cord as supplied is terminated with RJ45 at the wall end with the voice pair in the middle pins 4 and 5 and the dedicated data line pair for Split mode on pins 3 and 6 For Split mode the telephone line pair should be terminated on pins 4 and 5 of the matching RJ45 compatible wall socket The new dedicated analog DATA line pair must be terminated on pins 3 and 6 of the RJ45 compatible wall socket where the voice pair is also located Different plug or cord types can be provided to suit your wall socket please contact Interquartz or your dealer The telephone will be factory set in SPLIT mode The Data Port Mode Switch is found on the underside of the telephone See Figure 6 xus Description Comment mmm i R Data peec 1 Speech Data Optional RJ45 Wall Socket Mandatory mt view Mandatory FRONT indi K RJ45 Plug Optional FIGURE 7 PIN ASSIGNEMNT OF RJ45 LINE CORD PLUG IQ560E MANUAL ON LINE VERSION p65 28 28 2003 5 26 sUnE 04 18 8 GENERAL CARE AND MAINTENANCE This telephone is a precision electronic instrument While in use and storage care should be taken to avoid rough handling extreme temperature and damp or dirty environments CLEANING NEVER use aerosol sprays or other chemical agents or substances that leave a residue furniture polish for example Use a mild detergent and a damp clean cloth whe
7. of the HANDSET HEADSET Set to midway for normal listening level HANDSFREE MUTE REDIAL RECALL STORE Button Use to store memories Any memory can store 32 digits with any combination of numeric entries plus PAUSE X and Recall Flash commands PAUSE Key Pause may be required if your phone is connected to any network where a 2 second pause is needed during dialling Lift the handset dial any digits required before the pause press Pause button and dial remaining digits Ringer Message Waiting Indicator Flashes when the telephone rings with an incoming call Built in message waiting suits both High Voltage 80 VDC and Polarity Reversal types Other system types are optional Memory Keys Upper row of 5 memory keys has both one and two touch memories and can be protected to prevent over writing network facility codes may be programmed here for ease of use Lower rows of 10 memory keys have one touch memories Total 20 memories non volatile i e Battery free permanent storage Reset button Press this button to reset the telephone to normal if the telephone appears to be malfunctioning The memories will not be erased when the button is pressed Memory protection switch Protects the upper row of five memory keys near the display to prevent them from being overwritten Note after you have altered the Memory protection switch position press the RESET button to enable the new setting Lift th
8. pressing the HEADSET key on the telephone the Alert indicator on the Claria headset will illuminate signifying that the user is on a call This feature can be used effectively in call center applications so that the user s colleagues will be aware that the user has a call in progress BASIC OPERATION To make or receive an outgoing call using the headset Press the HEADSET Key Dial tone will be heard in the HEADSET f you are making an outgoing call dial the required number on the keypad Lifting the handset during headset mode will revert to handset mode operation To revert back to headset mode operation during handset mode press the HEADSET Key To hang up press the HEADSET key or replace the handset HEADSET HANDSET HANDSFREE MODES A call can be moved from one mode to any other by pressing the appropriate key Headset or Handsfree or by lifting the Handset TRAINEE SUPERVISOR MODE Allows for the HANDSET and a HEADSET to be used in tandem This will enable a supervisor to monitor a trainee s progress during a call or take over a call The following procedures assume that the trainee is wearing the HEADSET and a call is in progress 14 IQ560E MANUAL ON LINE VERSION p65 14 2003 5 26 8UsE 04 17 TRAINING MODE Allows a supervisor to monitor a trainee during a call 1 During a trainee s call the supervisor may lift the HANDSET HEADSET indicator will tur
9. telephone will automatically clear and re connect the line The number will then be re dialled PAUSE FUNCTION The Pause command may be needed if your phone is connected to certain types of or to any network where a two second pause is required e g between internal and external dial tones For manual dialing 1 Lift HANDSET 2 Dial any digits required before the pause 3 Press PAUSE telephone waits for 2 seconds before proceeding 4 Dial the remaining digits For memory usage storage procedure to cause the telephone to pause for 2 seconds in a sequence 1 Lift HANDSET or press HANDSFREE or HEADSET 2 Press STORE 3 Dial digits required before the pause 4 Press PAUSE 5 Select and press desired MEMORY KEY 6 Replace HANDSET or press HANDSFREE or HEADSET 10 IQ560E MANUAL ON LINE VERSION p65 10 2003 5 26 sUsE 04 17 EET OC When dialed this stored number will PAUSE at the appropriate place in the dialing sequence HEADSET KEY AND INDICATOR When the HEADSET KEY is pressed a red indicator will glow to show that the HEADSET mode is activated HANDSFREE KEY AND INDICATOR When the HANDSFREE KEY is pressed a red indicator will glow to show that the HANDSFREE mode is activated DATA PORT AND SWITCH The data port provides access to the telephone line for computers with a modem answering machines and cordless phones The Data Port Switch see Fig 1B determines w
10. AKE A HEADSET MIC LEVEL ADJUSTMENT 25 HEADSET POLARITY SWITCH 25 HANDSFREE MIC ADJUST GONTROL cete tasses tcc tne biete 26 DATA PORT SV Ghats ake ecto M D DLL De 28 SHARED MODE Mud 28 SPLIT MODE Litt ttti 28 8 GENERAL CARE AND MAINTENANCE 29 9 THUNDERSTORMS 30 10 WARRANTY 6 YEARS 31 11 SERVICE 31 QUICK REFERENCE GUIDE 16 17 3 IQ560E MANUAL ON LINE VERSION p65 3 2003 5 26 04 17 BENNETT l i e IQ560E MANUAL ON LINE VERSION p65 4 1 FEATURES 6 YEAR WARRANTY parts and labour Tone dialing Handsfree Speaker phone Headset function Large 16 digit LCD display User programmable 12 hour real time clock display Timer Function provided for call duration indication Total 20 Non Volatile memories battery free permanent storage 10 one touch memories 5 one two touch memory with memory protection switch Store Key Flash Pause 3 and can be stored Super bright LED ringer lamp allows visual ringing indication Built in Message Waiting option to suit any neon
11. E button HOLDING AND TRANSFERRING CALLS The method used for these functions is dependent on your system type so you will need to check your system s Extension User Guide The RECALL KEY is typically used to transfer calls It is affected by the setting of the adjustment switches described in the INSTALLATION section of this manual They must be correctly set to suit your system for correct operation USING THE MEMORIES Any combination of numbers and 3 and can be stored You may find it useful to store some of your favourite network facility commands in the telephone for fast convenient access to those facilities e g diversion call forward call back etc Consult your system User Guide for the codes that you need to store 18 IQ560E MANUAL ON LINE VERSION p65 18 2003 5 26 04 18 6 MEMORY FEATURE OPERATION The telephone has 20 memories in total distributed over 15 keys to provide easy dialing of often used numbers The upper row of 5 memory keys has both one and two touch memories and the lower rows of 10 memory keys each have a one touch memory see Figure 5 NON VOLATILE MEMORIES BATTERY FREE PERMANENT STORAGE Each memory can store 32 digits with any combination of numeric entries PAUSE 3 Recall commands Batteries are not required to back up the memories of the IQ560E They will be permanently retained until overwritten by a new storage opera
12. ERSION p65 30 2003 5 26 04 18 BENNETT l i ENSE 10 WARRANTY 6 YEARS Interquartz A Asia Pty Ltd warrants the original purchaser against failure under normal usage and in the environment and network for which it was designed resulting from defective material and workmanship at time of manufacture for a period of SIX YEARS from the date of purchase Proof of purchase and date of purchase are required for determining validity of this warranty This warranty does not cover defects or damage due to normal wear and tear negligence accidents exposure to radiation misuse obsolescence incompatibility improper maintenance lightning strikes or unauthorized repairs or modifications and excludes freight or postage costs to from your local authorized service centre unless otherwise arranged Consequential loss not included Notification of any defect must be made within the warranty period before a warranty repair can be effected This guarantee is in addition to all other Warranties or Guarantees expressed or implied by the Trade Practices Act or other Commonwealth or State laws and all other obligations and liabilities on the part of Interquartz A Asia Pty Ltd 11 SERVICE CENTRES Please call 1800 6 IQTEL 1800 647 835 from anywhere in Australia to arrange service or repair of your telephone 31 IQ560E MANUAL ON LINE VERSION p65 31 2003 5 26 04 18 3 585001 03 IQ560E MANUAL ON LINE VERSION p65
13. TING INDICATOR There are two different functions Ring Indicator Flashes when the telephone rings with an incoming call Message Waiting Indicator Illuminates when a message is waiting in your voicemail system depends on system compatibility The built in Message Waiting option suits any neon minimum 80 VDC type message waiting system and also the telephone has Ericsson BP250 Message Waiting built in other system types are optional extras RINGER HI LO OFF SWITCH The three available positions allow selection of OFF no sound LOW volume and HIGH volume of the telephone s ringing sound during an incoming call Figure 1B E RINGER PITCH CONTROL The pitch of ringing sound may be altered by rotating the control ALPHA NUMERIC KEYPAD The standard numeric digits are available for normal dialing The alphabetic characters are provided for Voice Mail and Telstra Customnet applications CRADLE SWITCH Located in the handset cradle this plastic lever is depressed by the handset when placed in the cradle to cut off the line Note Depressing this cradle lever too briefly when intending to terminate a call may result in an accidental hookflash that will inadvertently place the call on hold this is known as phantom calls because the held call will probably ring again at your extension within a few minutes the other party will have hung up so it will seem as if you were called by a phantom hence the name phantom call
14. UNTING coh HOLE E PIVOT FOR SWING OUT PLATE USED FOR 8 B MODEL IQTEL 25 LUG C LUG D MOUNTING HOLE F 0076 Please note 1 This wall bracket may be secured onto the wall by using mounting holes E and F 2 Lugs to break off before wall mounting the phone TELEPHONE MODELS BREAK OFF LUGS IQ 90 IQ IQ 150 IQTEL 80 IQ 250 IQTEL 300 260 IQTEL 500 360 IQTEL E1 B and D IQ 350 IQTEL E2 IQ 450 IQTEL E3 IQ 550 IQTEL ET IQ 560E STUDIO 20 IQ E2 GEMINI SERIES IQTEL 25 A and C IQ 300 9853 XT 9835 A ONLY 9836 9837 FIGURE 5 23 IQ560E MANUAL ON LINE VERSION p65 23 2003 5 26 sUsE 04 18 e 10560 MANUAL ON LINE VERSION p65 24 PROGRAMMING THE CLOCK Example 5 12 pm 1 Lift HANDSET or press HANDSFREE 2 Press SET 3 Press HR repeatedly until 05 and appears on the display 4 Press MIN repeatedly until 05 12 appears on the display 5 Press SET The real time clock will be stored NOTE HR and MIN count forward as long as the key is pressed P represents PM and no P means AM LINE CONNECTION This telephone is supplied with a RJ45 Plug as the wall plug with the centre pair being reserved for
15. ated the call duration will be automatically displayed for 6 seconds 16 digit LCD Display Displays Clock Call Timer and number dialed SET Key Use to set the clock HOUR Key Use to set the clock hour MINUTE Key Use to set the clock minutes BACK SPACE Key Deletes the last digit of a telephone number during memory storage MUTE Button and Indicator Press to cut off transmission from the Handset Headset and Handsfree microphone to allow user privacy The red light indicates when the mute condition is active Press MUTE again to release the mute condition HANDSFREE button and indicator Press HANDSFREE to conduct a handsfree conversation A red indicator will glow Press HANDSFREE again to turn it off HEADSET button and indicator Press the Headset button for switching the call to HEADSET mode The Led glows when the HEADSET mode is activated Ringer Volume switch Hi Low Off SS Selection of OFF no sound LOW volume HIGH volume of the telephone s ringing sound When the switch is set to OFF the ringing sound still be heard via the headset if connected to the headset port headset optional extra RINGER de HANDSFREE VOLUME EARPIECEVOLUME Ringer Pitch Control Rotate the control to adjust the ringer pitch Handsfree volume slider Adjusts the volume of sound from the speaker Earpiece volume slider 16 Adjusts the hearing level
16. e lower memory number card to find the switch RECALL Button For use with the host telephone system to invoke special network facilities such as call hold or call transfer which may be available in your PABX or network See your telephone system user guide to learn how to use it May be called Flash or Facility key Flash timing is preset to 100mS Handsfree microphone Reproduces your voice as you speak to the other party in HANDSFREE mode Keep clear of obstructions to enable clear reproduction of your voice REDIAL Key Press the button to redial the last number max 32 digits To access more details of the Interquartz Product Range please visit our website at www interquartz com au or www telephones com au or call 1800 6 IQTEL 1800 647 835 Or send an email to enquiries interquartz com au 17 BENNETT l i e ENSE 5 ADVANCED NETWORK OPERATION Where this telephone is used on an intelligent network such as Easycall Customnet Centel a PABX or other network the following information may be useful PAUSE FUNCTION WHEN DIALING Depending on your telephone system this may or may not be required If in doubt check with your system supplier or Interquartz dealer as failure to observe your system s requirements may lead to difficulty in making outgoing external calls If you have determined that a pause is required by your host system please refer to the PAUSE Function section to ensure correct usage of the PAUS
17. er 0 68 allows multiple parallel devices on the same line without loading incoming ring Alpha numeric keypad allows full access to services that require the entering of numerals and letters Fully modular connection provides maximum ease of installation on desk or wall Hearing Aid compatible to suit T switch type hearing aids 2003 5 26 sUsE 04 17 P MEMORY KEY MEMORY MEMORY PROTECT SWITCH HANDSFREE KEY HANDSFREE KEY INDICATOR RINGER PITCH 2 GENERAL CONTROLS AND INDICATORS DISPLAY RINGER MESSAGE WAITING INDICATOR RESET BUTTON REDIAL KEY RECALL KEY HANDSFREE MICROPHONE MUTE KEY HEADSET KEY HEADSET KEY INDICATOR FIGURE 1A TOP VIEW DATA PORT JACK E LINE JACK DATA PORT SWITCH CONTROL EEPROM MODULE EARPIECE VOLUME SLIDER HANDSFREE VOLUME SLIDER HEADSET MIC ADJUSTMENT CONTROL HANDSFREE MIC ADJUSTMENT CONTROL IQ560E MANUAL ON LINE VERSION p65 6 RINGER HI LOW OFF E SWITCH 0000000 MOUNT HOLES FOR Ih WALL BRACKET HANDSET JACK HEADSET JACK HEADSET HEADSET POLARITY SWITCH BATTERY COMPARTMENT BATTERY EXCLUDED oO 2 FIGURE 1B BOTTOM VIEW 6 2003 5 26 sUsE 04 17 RINGER MESSAGE WAI
18. es or devices which may transmit or emit electrical or electromagnetic radio frequency noise or signals e g computers welders pagers WALL MOUNTING 1 To enable the HANDSET to be supported in the cradle follow the procedure shown in Figure 4A to reverse the HANDSET RETAINER 2 Fit the WALL MOUNT BRACKET optional not supplied to the underside of the telephone and mount on the MODULAR WALL JACK see Figure 4B 3 During item 2 above ensure that the link cord is connected as shown to the telephone and wall jack 21 IQ560E MANUAL ON LINE VERSION p65 21 2003 5 26 04 18 e T NOTE The WALL MOUNT BRACKET MODULAR WALL JACK LINK CORD illustrated in Figure 4B are available from your authorized Interquartz dealer and can be ordered as all Mount Kit No 3 1 Release Phone 2 Insert Screw Driver into Slot and then pry to release number Plate HANDSET RETAINER 3 Rotate RETAINER 180 and re insert RETAINER into 5 we HANDSET RETAINER Ready for wall mount FIGURE 4A WALL MOUNTING LINE CORD LINK CORD MODULAR WALL JACK WALL MOUNT BRACKET OPTIONAL NOT SUPPLIED OPTIONAL NOT SUPPLIED FIGURE 4B WALL MOUNT BRACKET 22 IQ560E MANUAL ON LINE VERSION p65 22 2003 5 26 sUsE 04 18 EET WALL MOUNT BRACKET OPTIONAL NOT INCLUDED WITH PHONE LUG B LUG 3 4 EH aoe MO
19. gsetbecsacstveassteecaseseaevesancecnichisidsseccastis 14 BASIG OPERATION wed vac 14 HEADSET HANDSET HANDSFREE 14 TRAINEE SUPERVISOR MODE m iciei SUPERVISOR MODE SILENT RINGING FEATURE gt tie cite tie er Ea Sasaris Sisia 2003 5 26 sUsE 04 17 5 ADVANCED NETWORK OPERATION 18 PAUSE FUNCTION WHEN DIALING ette 18 HOLDING AND TRANSFERRING CALLS tene 18 USING THEMEMORIES 18 6 MEMORY FEATURE 19 NON VOLATILE MEMORIES BATTERY FREE PERMANENT STORAGE 19 EEPROM MEMORY FEATURE tte 19 CASCADE DIALING ec D ME E 20 MEMORY LOCK ttti 20 T INSTAEEATION aiiis eassannsc 21 LIU OE eere c d 21 GENERAL SETTING UP ttti 21 LOCATION MEM 21 WALL MOUNTING e ee eo D RENEE M E 21 WALL MOUNT BRACKET OPTIONAL NOT INCLUDED WITH PHONE c 23 PROGRAMMING THE CLOCK 24 LINE CONNECTION cette 24 MESSAGE WAITING LIGHT COMPATIBILITY sten 24 HEADSET MIC ADJUST CONTROL ue eerte edat cta haere dini 25 TO M
20. hether the Data Port shares the line with the telephone position SHARED or has its own line position SPLIT 11 IQ560E MANUAL ON LINE VERSION p65 11 2003 5 26 sUsE 04 17 BENNETT l i e 3 HANDSFREE OPERATION HANDSFREE MICROPHONE Located at the front of the phone Figure 1A its function is to reproduce your voice as you speak to the other party while your telephone is in HANDSFREE mode Positioning of the telephone and therefore the MICROPHONE is important to ensure the best reproduction of your voice USING THE HANDSFREE KEY To commence a HANDSFREE call press the HANDSFREE KEY the telephone will activate the line the SPEAKER and the HANDSFREE MICROPHONE and the INDICATOR will switch on to provide confirmation Dialing and speech can then commence Pressing the key again will terminate the call Incoming calls using HANDSFREE 1 Telephone rings 2 Press HANDSFREE 3 Commence your HANDSFREE conversation Changing from HANDSFREE to HANDSET during a call Lift the HANDSET and resume your conversation the HANDSFREE function will switch off automatically Changing from HANDSET to HANDSFREE during a call 1 Press HANDSFREE 2 Replace HANDSET 3 Resume your conversation using the handsfree function 12 IQ560E MANUAL ON LINE VERSION p65 12 2003 5 26 sUsE 04 17 BENNETT l i IQ560E MANUAL ON LINE VERSION p65 13 Outgoing calls using HANDSFREE manual
21. n cleaning Do not allow moisture to enter the telephone s interior damage may result FAILURE TO OPERATE AND SERVICE DIFFICULTIES If telephone service problems occur at any time it is recommended that the installation procedure described in this manual be re checked If a fault occurs try to determine if the fault is with the telephone or with the network or system to which the telephone is connected Disconnect the suspect telephone and test the line with a substitute telephone If the telephone service then operates satisfactorily the fault is in the suspect telephone Test the suspect telephone on a known good line If the fault still occurs the fault is in the suspect telephone Consult your Interquartz dealer for further advice if necessary 29 IQ560E MANUAL ON LINE VERSION p65 29 2003 5 26 04 18 9 THUNDERSTORMS The telephone in common with household electrical appliances can be a source of electric and acoustic shock during thunderstorms The possibility of a telephone user experiencing a shock is minimal Nevertheless customers should be aware of some simple precautions to follow during thunderstorms e Use your telephone only for calls of the utmost urgency Keep these calls brief Whilst using your telephone keep clear of electrical appliances and metal fixtures such as stoves air conditioners refrigerators window frames and sinks 30 IQ560E MANUAL ON LINE V
22. n off 2 Quickly press the HEADSET key and the HEADSET indicator will illuminate again 3 The trainee may continue the conversation with the supervisor only listening to its progress SUPERVISOR MODE Allows a supervisor to take over a call between a trainee and another party 1 During a call the supervisor may lift the HANDSET to continue a normal conversation with the other party while the trainee listens to its progress through the HEADSET 2 To return the call to the trainee press the HEADSET key and replace the HANDSET in the cradle SILENT RINGING FEATURE Designed for Call Centers or any application where call related noise is to be kept to a minimum this feature allows incoming calls to ring silently the operator is aware of the incoming call but the telephone does not add to the room noise even when ringing To use the telephone in Silent Ringing mode 1 Set the RINGER VOLUME SWITCH to the OFF position signified by the square symbol without a bell symbol inside it 2 Put your headset on and wait for the next incoming call 3 When a call arrives the RINGER MESSAGE WAITING INDICATOR will flash and the operator will hear the ringing tone at a low level in the headset 4 Press the HEADSET key to answer the call 15 IQ560E MANUAL ON LINE VERSION p65 15 2003 5 26 sUsE 04 17 IQ560E QUICK REFERENCE GUIDE CALL TIMER When a call is in progress the word TIMER on the display When the call is termin
23. or memory dialing 1 Press HANDSFREE 2 Dial required number on ALPHA NUMERIC KEYPAD or press desired MEMORY Key 3 Speak as required HINTS FOR HANDSFREE OPERATION As acourtesy tell the other party that you are using the handsfree function He She may or may not want people other than you to hear the conversation A quiet environment ensures best handsfree performance When HANDSFREE is used in a noisy room or near a noise generating device for example a TV set all or part of the message may be interrupted and cannot be heard To eliminate this problem try to lower the noise level in the room During the handsfree conversation your telephone will give priority to the person who speaks louder when both people are talking simultaneously Speak ONLY after the other person pauses or stops If the other person complains about poor transmission talk directly at your telephone and from a closer distance as necessary or lower the speaker volume control If the operation of the handsfree feature is not correct refer to the FAILURE TO OPERATE section 13 2003 5 26 04 17 e 4 HEADSET OPERATION The IQ560E can be configured to suit many different headsets please consult the INSTALLATION section for details to get the best performance from your headset CLARIA ALERT FEATURE The IQ560E is designed to support the Alert feature available on the Claria headset When
24. rd by the person they are speaking to Using a small screwdriver or similar implement that will fit into the control slot turn the control clockwise to increase your voice level and anti clockwise to decrease your voice level Adjust the control to achieve optimum handsfree performance EEPROM MODULE DATA PORT SWITCH EARPIECE VOLUME CONTROL id HEADSET ADJUST CONTROL owe HANDSET Reversed headset polarity LE polari Normal headset nolari HEADSET POLARITY SWITCH HANDSFREE VOLUME 8 CONTROL Kad HANDSFREE ADJUST CONTROL FIGURE 6 26 IQ560E MANUAL ON LINE VERSION p65 26 2003 5 26 04 18 Headset Mic Headset Headset Model Adjustment Polarity Control Switch ACS Orator 50 ACS stratos Addcom Elite Addcom Contour 201 Q as BTC GHA M201N Q E Claria Alert Crest 11 GN Netcom Profile III Flex GN Netcom Optima GN Netcom Advantage xe lolo S x 5 Q as GN Netcom Shades Plantronics series with V cord Q E Plantronics P series with P cord THW LS1 A Q z THW Crown Unex Flexpro F100 NTN 100
25. s If you experience this problem when terminating your call please depress the cradle lever a little longer before making receiving your next call i e phantom calls are not a system or telephone fault 7 IQ560E MANUAL ON LINE VERSION p65 7 2003 5 26 sUsE 04 17 BENNETT l i e T EARPIECE VOLUME SLIDER Used to adjust the hearing level of the HANDSET and HEADSET Set to midway for normal listening level Adjustment during a conversation will not be detected by the other party HANDSFREE VOLUME SLIDER Used to adjust the volume of sound from the speaker when in Handsfree mode RECALL KEY For use with PABX systems to invoke special PABX facilities such as call hold transfer which may be available in your PABX It is sometimes referred to as the Flash button or Facility button To learn how to use it please consult your telephone host system s manual PROGRAMMING THE CLOCK see Figure 2 for diagram of Set HR Min Keys amp Back Space keys o STORE PAUSE a Refer to programming the clock see Installation section FIGURE 2 IQ560E MANUAL ON LINE VERSION p65 8 2003 5 26 sUsE 04 17 SET KEY Used to set the clock HOUR KEY Used to set the clock hour MINUTE KEY Used to set the clock minutes BACK SPACE KEY Allows editing of
26. set on and lift the HANDSET to your other ear and make an out going call 2 Pressing the HEADSET key swap between HANDSET and HEADSET mode The indicator will illuminate when the HEADSET is in use a few times while speaking to the other party 3 With the other party s help decide if your voice level is the same when using HANDSET and HEADSET 4 If you sound too loud on the headset adjust the microphone sensitivity turn anti clockwise so that your voice level when using the HEADSET matches that of the HANDSET Clockwise rotation increases the HEADSET mic output level Please see Table 1 as a guide to the correct settings for some popular headsets HEADSET POLARITY SWITCH Located on the underside of the telephone see Figure 6 this switch provides compatibility with the two commonly used headset wiring standards Position V suits Plantronics Vista Cords and other Headsets wired in the same configuration also known as reversed wiring mode Position P suits Plantronics P cords and other Headsets wired in the same configuration also known as normal wiring mode Please see Table 1 as a guide to the correct settings for most popular headsets 25 IQ560E MANUAL ON LINE VERSION p65 25 2003 5 26 04 18 e HANDSFREE MIC ADJUST CONTROL Located on the underside of the telephone see Figure 6 this control allows the user to re adjust their voice level as hea
27. speech and signaling Other types of plugs and cords are available on request TECHNICAL ADJUSTMENTS FOR CORRECT OPERATION MESSAGE WAITING LIGHT COMPATIBILITY The Message Waiting Light can be optionally configured at time of order to be compatible with most host telephone systems on the Australian market The standard factory fitted message waiting light is a neon style circuit suitable for minimum 80V DC signaling and is compatible with NEC FUJITSU ALCATEL later HYBREX and NORTEL PABX systems If this telephone is configured to message waiting mode please note that it is only for PABX systems contact your vendor for clarification If it is connected so it may not be connected to any other telephone system or network without the authority of the Australian Telecommunications Authority 24 2003 5 26 04 18 HEADSET MIC ADJUST CONTROL This control allows many different headsets on the Australian market to function correctly with the IQ560E telephone by adjusting the HEADSET S Microphone sensitivity The control is located on the underside of the telephone see Figure 6 The adjustment can be made by a small screwdriver or similar implement that will fit into the control slot Please see Table 1 as a guide to the correct settings for some popular headsets TO MAKE A HEADSET MIC LEVEL ADJUSTMENT With the headset connected as per the instructions in this manual 1 Put the head
28. telephone number in store operation CALL TIMER When a call is in progress the word TIMER on the display When the call is terminated the call duration will be automatically displayed for 6 seconds MUTE KEY AND INDICATOR When pressed it cuts off transmission from the Handset Headset and Handsfree microphones to allow users privacy The red light indicates when the mute condition is active Press MUTE again to release the mute condition BASIC OPERATION IQ560E can be used in the same way as a normal telephone simply lift the HANDSET to answer an incoming call or lift the HANDSET and dial on the KEYPAD to commence an outgoing call Please refer to other sections for detailed operation instructions REDIAL KEY Press to redial the last number previously dialed which may be up to 32 digits long When pressed while still on line the telephone will clear that call and retry the number It can be used in handset handsfree and headset modes Dialing more than 32 digits during one call will cause erasure of the entire number from the REDIAL memory 9 IQ560E MANUAL ON LINE VERSION p65 9 2003 5 26 04 17 e EXAMPLE REDIAL LAST NUMBER 1 Lift HANDSET or press HANDSFREE or HEADSET 2 Press REDIAL telephone redials last number EXAMPLE DIRECT REDIAL OF LAST NUMBER 1 Lift HANDSET or press HANDSFREE or HEADSET 2 Dial a number but find it engaged 3 Press REDIAL the
29. tion for the user EEPROM MEMORY FEATURE The IQ560E can be pre set with user selected codes for the 10 Memories accessible from the five Memory buttons located near the display five ONE TOUCH and five TWO TOUCH memories Any often used or complex network numbers or network facility codes can be installed at the point of sale to eliminate the need to consult confusing system user guides Custom programming can enhance and simplify phone and network operation thereby reducing the demands on staff training The pre programming can alter at a later stage to allow changes to be made see the MEMORY LOCK section below Storing a number 1 Lift HANDSET or press HANDSFREE or HEADSET 2 Press STORE 3 Enter the telephone number 4 Press the desired MEMORY key either once for a ONE TOUCH memory any memory button or twice for a TWO TOUCH memory only the top row near the display 5 Replace HANDSET or press HANDSFREE or HEADSET 19 IQ560E MANUAL ON LINE VERSION p65 19 2003 5 26 sUsE 04 18 BENNETT l i e T Dialing a number 1 Lift HANDSET or press HANDSFREE or HEADSET 2 Press desired memory key CASCADE DIALING The contents of any memory can be cascaded or added together with additional manual dialing or other memories MEMORY LOCK The upper row of memory keys can be programmed and if required they can be locked to prevent them being overwritten The memory protect switch is
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