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bizhub PRO 1050eP - Parent Directory

1. bizhub PRO 1050eF Miscellaneous 4 Page down twice and look for the User defined options parameter it should read IBMSHRCNN under thisadd ERRMSGINFO 5 Start the writer and vary the device on and test These changes must be done for the other device on the AS 400 SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800374EN Solution Usage 1 Description RC 501 installation caution Solution CAUTION To prevent the possibility of the RC 501 waste toner hose from becoming plugged with toner the following should be performed Inspect the routing of the hose from the machine to the toner collection container The hose should be in a straight path downwardfrom the machine to the collection container with no loops that will force the waste toner to travel in an upward direction If necessary cut the hose to remove excess length so thatthere is a straight downward path from the machine to the collection container Also inspect the hose and insure that it is not clogged with waste toner SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0800390EN Solution Usage 1 Description LS 501 LS 502 change in stacker capacity limit Solution There isa firmware upgrade to allow the stacker capacity of 5000 sheets regardless of the paper weight being used Previously the capacity was less than 5000 sheets if heavier stock was used Upgrade image and printer control firmware t
2. 11 SC data of time series 12 SC count 13 JAM count of each section 14 SC count of each section SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0700285EN Solution Usage Description PF 701 noise or paper feed failure Solution CAUSE The flanged bearing in the paper feed driving section of PF 701 detaches causing abnormal noise and or paper feed failure to occur For the position of the bearing see the attached PF 701 Bearing Photo document The bearing is normally installed with the flange placed toward the front of the paper feed unit Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 103 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up SOLUTION Correction has been implemented as per attached Bulletin Number 5754 However units may exist that did not go through the correction process and may have the drive bearing reversed If noise or feed issues exist with the PF 701 follow the process described in the bulletin Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ron Reed ESS SSD Solution ID TAUS0701128EN Solution Usage Description After upgrading firmware version 40 or higher the reserve job screen does not contain print jobs sent to the machine
3. Note See attached alignment plate adjustment PDF SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0700506EN Solution Usage Description PB 501 SC74 74 when feeding cover paper to the Perfect Binder Solution CAUSE Incorrect paper size setting for cover paper SOLUTION Set cover paper size accordingly Note Cover paper mustbe the exact heightof the book and at least 2 times the width plus thethickness of the spine SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0703357EN Solution Usage Description SD 501 trimmer scraps are being exited on completed sets when using the trimming mode Solution CAUSE SD 501 15AQ version paddle motor M33 not operating A hardware DIP switch setting on the SD 501 control board needs to be changed SOLUTION Access the hardware DIP switch on the SD 501 control board and set DIP switch 1 to the OFF position This will enable M33 paddle motor SPECIAL NOTE Solution contribution by Bob Moeller and Ed Bellone Production Print SSD Solution ID TAUS0703453EN Solution Usage Description Front page gets caught using 5 5x8 5S or A5S paper in model PB 501 Solution CAUSE The design of a guide plate could permit 5 5x8 5S or A5S paper to catch SOLUTION A new Guide Plate Upper p n A075570600 was installed from first production to eliminate this occurance For complete details refer to the attached Parts Modif
4. SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0901089EN Solution Usage Description Microsoft Word does not return to the default printer when closed and reopened Solution CAUSE Microsoft Outlook is open and is using Microsoft Word asthe default program for editing messages SOLUTION To change the default mail message editing program perform the following 1 Go into Microsoft Outlook and select Tools from the tool bar 2 Scroll down to Options 3 Click on the Mail Format Tab 4 Make sure the Use Microsoft Office Word 2003 to edit e mail messages checkbox is selected Note In versions before Microsoft Outlook 2003 the text reads Use Microsoft Word to edit e mail messages In Microsoft Outlook 2007 there is no longer an Outlook editor The default is Microsoft Word and cannot be changed 5 Close the dialog SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 87 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Solution ID TAUS0622313EN Solution Usage 14 Description ISW DATA ERROR 41 when attempting to flash the firmware Solution CAUSE A printer is attached to LPT1 preventing the ISW utility from sending the file to LPT1 SOLUTION Remove the printer or other device that is attached to LPT1 SPECIAL NOTE Solution contribution by Jim Behre
5. Solution Depending on customer usage there are different conditions that will cause toner spilling Use the following to diagnose and correct CONDITION 1 CAUSE The customer runs long jobs of high density copies prints and then runs lower density copies prints Toner spills dumps from the lower ducts onto the front or back of the transfer separation unit SOLUTION Print the black ratio list and look at the average black ratio If the average black ratio is below 5 increase the black band width from 25 to 50mm by setting software dipswitch 6 3 to 1 and 6 4 to 0 CONDITION 2 CAUSE The customer runs long jobs of higher density copies prints Toner spills dumps from the developing unit or cleaning unit and copies prints have background and high density SOLUTION Print the black ratio list and look at the average black ratio If it is above 6 5 clean the upper ducts install the developer pad modification p n 56UA30830 once the part becomes available Reduce toner density setting by 5 by setting software dipswitch 23 2 to 1 Notes 1 See Bulletin Number 5024 and attached Bulletin Number 6492 for details 2 See Solid Density Improvement as well as the Toner Dusting Dumping document for the complete installation instructions and modification updates 3 See 1050 Toner Spill Countermeasures document 4 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www
6. SOLUTION Upgrade the firmwareto version 50or greaterfor both the mainbody and the LS 501 finisher Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0800732EN Solution Usage Description Smearing along edge of paper This occurs when paper is fed from main body bizhub PRO 1050 series or from the LS 501 LS 502 installed on the bizhub PRO 1050 series or the bizhub PRO C6500 series Solution CAUSE Idler conveyance and feed rollers need to be replaced withmodified rollers SOLUTION The modified rollers have a different type of rubberto prevent smearing on copies Urethane rubber is now used rather than EPDM rubber See attached Parts Modification documents for more detail To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0800734EN Solution Usage Description FD 501 marks on edge of copies Solution CAUSE Conveyance driveroller composition rubber SOLUTION Modified rollers now useurethane rubber rather thanEPDM rubber See attached Parts Modification document for details To view the PDF Adobe Reader must be installed
7. Solution ID TAUS0900336EN Solution Usage Description How to remove the SD 501 Bundle Press Solution The attached documentation provides detailed description of the Bundle Press removal process Note To view the attached document Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0900341 EN Solution Usage Description SD 501 Up Down Conveyance Section removal procedure Solution The attached documentation provides detailed description of theSD 501 Up Down Conveyance section removal Note To view the attached document Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0900350EN Solution Usage Description FD 501 caution when exchanging control or driver boards Solution CAUTION When exchanging or replacing boards on the FD 501 unit before removing connectors from the boards mark the connectors either by numbers or other
8. bizhub PRO 1050 1 Press Machine button on the LCD then the Controller button amp gt Interface setting and then Network Timeout 2 Set 300 seconds and press the SET button bizhub PRO 920 1 Press the utility button and then the controller button on the LCD 2 Select the Interface setting amp gt Network setting 3 Enter 300 seconds and press the SET button SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0801482EN Solution Usage 1 Description Cannot flash firmware on the FD 501 Solution CAUSE Dipswitch on CB not set correctly or jumper not installed on FD control board SOLUTION If the FD 501 is the newer version with a serial number prefix of 15BN the following must be done 1 On the FD control board set hardware dipswitch 2 to OFF 2 The jumper must be installed to CN19 of the FD control board The connector is located on the top row of connectors third connector infrom the left SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0801627EN Solution Usage 1 Description SC23 50 code that will not clear Power cycle does not clear code Solution CAUSE Toner collection box detected full Note SC23 50 code is not found in the Field Service Manual version 2 0 SOLUTION To reset 1 Check toner collection box to be empty 2 Reset toner collection box counter in Service mode Copyright 2009 Konica Minolta Business Solutions U S
9. 8 x Solution For details see attached file Problems when PDF output with Acrobat 8 x To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KM Europe BEU Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 43 bizhub PRO 1050eF Miscellaneous Solution ID TAUS0802671EN Solution Usage 1 Description PB 501 part number for the glue tank assembly Solution Glue tank assembly also referred to as the mating assembly p n AO75A36E1 SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0807918EN Solution Usage 1 Description FD 501 part number for the exit tray when the FD is the only accessory used Solution FD 501 exit tray p n 15AAR72500 This tray is needed when the FD is the only option used To use the FD 501 as the only option firmware version 70 or higher is reqiuired for main body and the FD unit The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0900456EN Solution Usage 1 Description How to disable PB 501 until needed for prin
10. CAUSE DIPsw 34 4 SD 501 faulty part isolation has been set to ON SOLUTION Set DIPsw 34 4 to OFF Note Thispertains tomachines not having the SD 501 installed SPECIAL NOTE Solution contribution by David Aekus Production Print SSD Solution ID TAUS0801445EN Solution Usage Description PB 501 J74 86 Solution CAUSE The bookconveyance belts are too tight causing the conveyance belt motor M61 to bind SOLUTION Sightly stretch the book conveyance belts to relax tension SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0801611EN Solution Usage Description SD 501 J 7290 Solution CAUSE Modified part is required SOLUTION Please install the modified Stopper Caulking p n 15AN 5911 Refer to the attached Parts Modification Notice for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 109 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Solution ID TAUS0801726EN Solution Usage Description Unable to load firmware the on LS 501 during initial installation Stacker S1 1 is grayed out in ISW mode Solution CAUSE The toggle switch is set to SYS2 by default the toggle switch is set to SYS2 for use on the bizhub PRO C6500 SOLUTION Set the to
11. KONICA MINOLTA SSD SUPPORT SOLUTIONS bizhub PRO 1050eP ALL ACTIVE SOLUTIONS May 2009 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE O
12. Please refer to attached documentation for clarification To viewthe PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Additional information for bizhub 360 420 500 IC 204 and bizhub 600 750 IC 202 1 Job History maximum number Maximum is 100 in all jobs Print Scan Fax TX Fax RX and HDD Memory total 2 Job History display non display setting after main body poweris cycled OFF ON Even if main body power is cycled OFF ON Job History is not usually deleted However Job History can be set to non display data is deleted by DipSW 24 1 DipSw 24 1 0 Display 1 Non display SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800614EN Solution Usage Description Output tray selected when the output tray setting is Auto Solution When the output paper tray setting is set as Auto or Default via the printer driver the output paper tray is selected automatically according to the priority of the function which was set and the finisher composition For more detail see attached file Note To view the attached document Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN SPECIAL
13. can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 The firmware is corrupt The jam code is indicated only when feeding tabs If the tab section is removed the tabs feed fine Reflash the firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 Failed registration motor Paper jams at the registration roller Replace the registration motor p n 56UA 3860 4 Poor separation due toimproperly adjusted laser power To check access the LD1 or LD2 offset adjustment and print the test pattern on 11x17 paper Ensure that both lasers are functioning and that they are properly adjusted according to the specifications in the Field Service Manual 5 Paper stops on the conveyance section and may have flipped over due toimproper operation of the drum separation claws To inspect the drum claws perform the following a Remove the claw assembly from the drum unitby removing2 shoulder screws and the connector for the claw solenoid b Thoroughly clean the entire claw assembly c Ensure the claw solenoid is not binding and moves freely Clean if needed d Check claw operation by pushing the claw down against the spring tension and releasing The claw should return fullyto its original position without hesitation If no
14. Description CANNOT CONNECT THE COPIER PLEASE CHECK THE TARGET message when attempting to backup the main body HDD using NetBackupTool version 3 Solution CAUSE The device connection is attached to the IC 611 NIC interface rather than the main body NIC interface SOLUTION Attach the device connection to the main body NIC interface The default password is 00000000 Make sure the machine NIC is configured before connecting it It is suggested getting 2 TCP IP addresses at installation and setting them both up at the same time Be sure to request 2 drops or a small hub or switch to be able to have both NICs available at all times SPECIAL NOTE Solution provided by Bill Campbell R S Business Machines Inc Solution ID TAUS0650229EN Solution Usage 2 Description Please Wait Warming Up message on the operation panel If printing the print operation may be interrupted The message may also be constant with the MFP never reaching Ready status The message may also be indicated every 5 minutes during MFP operation Solution PROBABLE CAUSES 1 While tray is switched during copying or between jobs if the process control changes fusing temperature line speed the fusing pre rotation is performed To avoid interruption by the fusing pre rotation perform the following before continuous printing Access Utility amp gt 06 Administrator Setting amp gt 05 Copier PrinterSetting Set Continuous Print Print ON Set Cont
15. PB 501 issues update Solution From the field reports and interactions the number of known pending PB 501 issues are Glue overflow SC78 43 Trimmer dust on the Machine Status screen does not light 2nd and later booklets are not shifted when perfect bind cover page print and image shift are selected With combination of FD SD PB when specifying the PB sub tray job is output onto the SD sub tray When the START button is pressed machine displays FNS operating message J74 70 SC78 99 during Perfect bind mode Requested action when SC78 17 occurs For the cause correction schedule and other information please see the attachment To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Vartkes Tashjian Production Print SSD ONROAWDY Solution ID TAUS0700345EN Solution Usage 1 Description What are the configurations for the Perfect Binder finishing option PB 501 Solution Supported configurations are on the first page of the installation instructions See attachment Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0701526EN
16. SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 60 bizhub PRO 1050eF Miscellaneous Solution ID TAUS0808013EN Solution Usage Description List of Konica Minolta 1050 and IKON 1050 serial number prefixeswith accessories PP 701 PF 701 LS 501 LS 502 FD 501 FS 503 SD 501 Solution For a list of serial numbers for Konica Minolta and IKON 1050 machines and accessories refer to the 1050SN xls file attached to this solution SPECIAL NOTE Solution contribution by Felix Burgen ESS BSE Solution ID TAUS0808249EN Solution Usage Description How to replace staples Solution To replace staples perform the following steps 1 Open the front door and pull out the stacker unit 2 Pull the stapler cartridge knob 1 in the arrowmarked direction to remove it 3 Hold the knob 2 of the cover 1 and open it 4 Rotate and wind up carefully the remaining refill staples 3 in the arrow marked direction 4 and take it out Note The refill staples are apt to break away Be careful when handling them 5 With the refill staples 1 set as shown in the drawing place them gently in the pocket 2 of the stapler cartridge 6 Feed the refill staples 1 by hand to the arrowmarked direction 2 and get the tip of the refill staples near to the stapling position 3 Note New refill staples are attached with a lead sheet The tip of the
17. Solution CAUSE Incorrect dipswitch settings SOLUTION Access the Tech Rep mode select 07 System setting select 01 Software SW Setting from the right side of the screen Set the following dipswitches 10 0 to 0 10 1 to 0 12 0 to 0 12 1to0 16 1 to 0 18 5to 0 20 6to 0 24 0to 0 26 3to0 26 7 to 0 42 0to 0 Solution ID TAUS0702018EN Solution Usage Description Loud popping noise anddamage to the LS 501 and LS 502 Solution PROBABLE CAUSES 1 The main cause of damage to the LS 501 and LS 502 is power to the machine being turned off before the stacker tray has fully descended onto the hand cart This is not an issue for day to day operation in a static configuation it becomes an issue if the bizhub PROconfiguration is being changed and the LS units are being moved Before moving an LS 501 or LS 502 always be certain that the stacker tray has finished moving to the lowered position before turning the machine off This keeps tension on the stacker up down wires keeping them from binding when the unit is connected the next time 2 Another cause of damage is improper positioning of the stacker tray on the hand cart usually after unloading paper from the tray If the tray is not positioned properly the upper limit switch is not actuated so the mechanism continues driving the tray until the alignment plate or other parts are damaged or the up down wires break Be certain that the stacker tray is positioned properly on the hand ca
18. Solution ID TAUS0703472EN Solution Usage Description External control device counters not incrementing Solution CAUSE The AC driver board has failed SOLUTION To confirm access the AC driver board which is located at the rear of the machine to the right of the printer control board With a voltmeter set on DC volts check CN35 1 for 24V DC if no voltage is present replace the AC driver board p n 56GB 9080 SPECIAL NOTE Solution contribution by Bob Moeller and Jim Behrends Production Print SSD Solution ID TAUS0703518EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 105 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up J19 1 J19 01 during operation Solution PROBABLE CAUSES 1 The main body right side vertical conveyance door is misaligned or bent which causes the door interlock switch to open during operation Inspect the right side vertical conveyance door for proper alignment If the gaps at the top and bottom of the door are unequal adjust the door to achieve an even gap at the top and bottom of the door 2 Failed Door Switch 1 SW4 Replace Door Switch 1 p n 56UA 8501 0 SPECIAL NOTE Solution contribution by Bob Moeller and lan Lynch Production Print SSD Solution ID TAUS0703547EN Solution Usage Description J94 03that will not clear Solution CAUSE PS43 checked good The ADU driver board had failed SOLUTION Replace
19. Solution Usage 1 Description Why even after disabling the IPP port can itstill be detected as an open port when scanned by port scanning software Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 39 bizhub PRO 1050eF Miscellaneous Solution The IPP disable function only disables the IPP print function not closing the port itself If port scan is done byusing any port scan software the IPP port will be indicated as an open port even after disabling the IPP print function Of course no IPP print can be made after disabling it Note The next generation modelswill close the IPP port itself by disabling the IPP function Solution ID TAUS0702445EN Solution Usage 1 Description How to set up FTP Publishing Services on a Microsoft Vista workstation Solution Please follow the step by step procedures as shown in the attacheddocument Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702779EN Solution Usage 1 Description After ARPing LinkCom III the LAN light still flashes and is not seen in PrintGuide Solution CAUSE Incorrect procedure SOLUTION After ARPing the LinkCom box PING the TCP IP address in order to activate the ARP The light will go solid and it will
20. Solution contribution by KMBT Japan Solution ID TAUS0800731EN Solution Usage Description Parts have changed for the drum separating claw and toner guide brush assembly Solution To be able to use the parts in common between all the listed MFPs the drum separating claw p n 57GA2919 amount of coating has changed and the length of the bristles on the toner guide brush assembly p n 57GA 574 has changed See attached Parts Modification document for details To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 54 bizhub PRO 1050eF Miscellaneous Solution ID TAUS0800919EN Solution Usage Description Serial number and meter reading location Solution Serial number Open left front door UPC label is located on left inside frame in line with handle 12B Meter location Open right front door Meter is located on upper frame Note Please see attachment for further clarification SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801103EN Solution Usage Description How to set up multiple line printing on tabs Solution PostScript V Driver File amp gt Print amp gt Properties amp gt Select Per Page Settings Tab amp gt Check Per Page Settings Box amp gt Select Tab Pape
21. Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 1 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were that Owner Information functions were Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 26 bizhub PRO 1050eF Miscellaneous not available IC 401 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 applications loaded Testing has been performed with the PostScript driver version 1 0 The following restrictions 1 The mixed media function may not be used 2 Enabling the Delete pending print jobs at logout on the Metaframe server does not result in the print jobs being deleted 3 Print job access codes should not be used IC 402 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 0 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The following are restrictions that were found 1 Custom Size setting is not available 2 Owner Information Lock Job and Copier store print functions are not available 3 The client default settings are not saved IC 405 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 2 0 Applic
22. The staple clincher wiring is disconnected or the solenoid stopper portion of the staple clincher breaks Check the staple clincher wiring connection The shape of the staple Assy B has been changed Please refer to attached Bulletin Number 6428 andreplace the part SPECIAL NOTE Solution contribution by Steve Bray Pacific Office Automation Beaverton OR and Bob Moeller Ed Bellone Production Print SSD Solution ID TAUS0702090EN Solution Usage 2 Description PB 501 SC78 16 Solution PROBABLE CAUSES 1 Motor M32 has failed Replace M32 p n 15AA 8005 0 and the PB 501 driver board p n A075 H510 00 2 An OPEN ICP 12 ICP19 and or ICP59 on the finisher drive board of the Perfect Binder Verify open ICP fuses and replace the Perfect Binder control board p n A075 H020 02 Note Clean melted glue residue and set machine to lower power mode function to prevent further issues ICP Supply Voltage Supplied To ICP12 Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 95 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up 5V DC M32 ICP19 5V DC PB drive board ICP59 24V DC M32 3 Low level of firmware Note The SC78 16 occurs after machine completes book jobs and sets idle for more than 30 minutes A SC78 14 may also be indicated Update firmware to minimum version of 50 and version 20 on the Perfect Binder The latest version firmware or system software is available
23. can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends and Chuck Tripp Production Print SSD Solution ID TAUS0802657EN Solution Usage 1 Description Dark copies prints Error 3 when performing Max density adjustments and bias error when performing HV auto adjustment Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 20 bizhub PRO 1050eF Image too light dark uneven or wrong color Solution CAUSE High voltage power supply 1 has failed SOLUTION Replace high voltage power supply 1 p n 56UA84010 Note High voltage power supply 1 is located at the machine rear directly above the flywheels in a metal enclosure SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0808532EN Solution Usage 1 Description After replacement of PRCB board the print copy quality is poor light image and no SC entry appears Solution CAUSE Incorrect setting of connector s on PRCB board SOLUTION For correct setting see attached document To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note As a recommendation please secure the wire with a cable tie so that it is not possible to use an incorrect connector on the PRCB board SPECIAL NOTE Sol
24. does not affect the PM counter SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0658038EN Solution Usage 1 Description Is copying or printing to 4x6 postcard stock supported Solution The bizhub PRO 1050 Postcard Kit Item 56UA 9980 and the Small Size Universal Paper Feed Kit Item 15BAR9010 are available ThePostcard Kitallows 4 inch by 6 inch custom size feeding and the Small Custom Size Universal paper feedkit supports from 152mm to 182mm width custom size feeding With both kits feeding can be done from the main body or PF 701 PFU Engine firmware version 30 ABUO0 and Controller firmware version 30 or later is necessary to use both kits Notes 1 The Post Card Size feed support kit can be used with the following PCL PostScript V 2 The PostScript visual driver version 2 2 1 0 or after only supports the Small Custom Size Universal feed support kit 3 These kitsare NOT for use with bizhub PRO 1050s employing MicroPress workflows 4 Please refer to attached Marketing Bulletin 06 GB 051 for more details includes additional technical documentation not released with the bulletin To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0700203EN Solution Usage 1 Description
25. http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0901560EN Solution Usage Description On a vCare enabled MFP the start button continually flashes amber Solution CAUSE Thisoccurs if a technician did not press the Maintenance Completion button when exiting the MFP s vCare CS Remote Care settings in Tech Rep Mode This isa normal function which alerts the vCare system that vCare settings have been configured at the MFP but may not have been fully completed SOLUTION If the blinking start key is related to vCare CS Remote Care settings use this proceudre 1 Enter the MFP s Tech Rep mode Press theUtility Counter button Press the Details button Press Stop 0 0 Stop 0 1 2 Press CS Remote Care 3 Press the Maintenance Completion button 4 Exit Tech Rep mode Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 115 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Note For certain MFP models this symptom also canoccur when it necessary to replace a board Consult the Field Service Manual and this Knowledgebase if the symptom is not related to vCare CSRC settings SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 116 bizhub PRO 1050eP Solution ID TAUS0702742EN Solution Usage 6 Descrip
26. the clutch does not operate and paper double feed occurs For the position of stopper and the state of screw see the attached file SOLUTION The length of screw has been changed from 6mm to 8mm to prevent the stopper from being disengaged from the screw This change has been applied from the production in February 2007 serial number cut in 15BY00637 If the above problem occurs check the state of stopper If the stopper is disengaged from the screw return it to the normal state Check for broken cable connector and the correct size screw Replace either DC power supply 2 p n 57GB 8452 0 or the clutch p n 56AA 8201 2 as needed CAUTION To check the state of stopper the tray unit needs to be removed At that time do not hold the guide part of the tray If the part is held the lower guide maybecome malformed causing paper skew jam to occur INCORRECT CORRECT Notes a This issue issimilar to the PF 701 abnormal noise and no paperfeed due to a failed paper feed guide panel Please refer to attached documentation It isrecommended thatboth areas are checked at the same time if there is a need to check either b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0802257EN Solution Usage 1 Description C 7777 code w
27. the tandem selection is not available Solution CAUSE The software switch to enable tandem is not set SOLUTION To enable the tandem function perform the following 1 Enter the tech Rep mode 2 Select 07 System Setting 3 Select 01 Software SW Setting 4 Set Software Switch 20 7 to ON to enable the tandem function Solution ID TAUS0701408EN Solution Usage 2 Description SC21 07 error code at power up Solution CAUSE Broken transfer assist home sensor actuator SOLUTION Replace the T S corona p n 56UE 2700 As ainterim solution turn off Transfer Assist by setting software switch 6 2 to 1 Solution ID TAUS0701471EN Solution Usage 2 Description Who to contact for parts and technical supportconcerning Jamex products Solution Support is provided by Jamex by calling 800 289 6550 Refer to attached Marketing Bulletin 04 GB 016 for more detail Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701946EN Solution Usage 2 Description FS 503 output of tabbed inserts are misaligned on the exit tray Solution CAUSE The FS 503 is being used in conjunction with the LS 501 andtabbed inserts are shifted either to the front or to the rear when exited to the finisher main tray If the LS 501 is removed the tabbed inserts line up with the rest of the output document
28. 01 Printer Centering Adjustment and touch COPY 4 Set A4 or A3 paper in the tray which is causing centering error and press the START button Test pattern No 16 will be output thischecks image centering without auto correction 5 Fold the output paper in half along the center in the main scan direction and measure how much the left and right lines misalign from each other 6 Pull out the tray and remove paper 7 If the paper guide 1 is at the small size position open the guide 8 Loosen two screws 2 and move the paper guide 1 According to the mis centering checked in step 5 adjust the center position using the marking line 3 9 Tighten two screws 2 10 Repeat steps 4 and 5 and check the mis centering again If it is not within the standard range 2mm repeat steps 6 through 9 Repeat the steps until the standard value can be obtained 11 Set the software dipswitch 12 3 to 0 enabled If it is not resolved by procedure A adjust paper position in all trays B and then perform printer centering adjustment C B Adjust paper position in all trays 1 Set the software dipswitch 12 3 printer auto centering correction to 1 disabled Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 17 bizhub PRO 1050eF Image delay advance shift or skew Enter the Service mode Select 01 Machine Adjustment amp gt 04 Centering Adjustment amp gt 01 Printer Centering Adjustment and then t
29. 14 from specified paper feed tray Solution PROBABLE CAUSES 1 Paper feed clutch is installed incorrectly Check the paper feed clutch of the tray being used when the code occurred If the position is incorrect correct it If the wire has broken replace the clutch p n 56AA 8201 2 For details see the attachedBulletin Number 6127 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 2 Paper feed rollers are worn Replace the feeding roller assemblies A p n 55VA 4840 and B p n 55VA 4830 Notes a Feeding roller assembly A pickup rubber and Feeding roller assembly B paper feed roller separation roller b SC46 14 is caused by various factors As one of the causes it is initiated if PVV image effective signal is not output within 20 seconds after 1st paper feed paper feed from a tray starts It possibly occurs due to the following Two sheets of paper are fed connectedly like double feed in an unusual way due to clutch failure Paper feed timing is incorrect due to paper feed parts wearing 3 Failure of ImageProcessing Board Replace ImageProcessing Board p n 56UA 9014F 4 Inconsistent paper feed timing or size recognition When troubleshooting this issue try to determine if the problem is occurring from a specific paper tray If so all the feed components in the tray should be replaced an
30. 2009 31 bizhub PRO 1050eF Miscellaneous 7 Select or check off the 64 bit x64 driver to be added to the 32 bit server 8 Select OK and the 64 bit driver should be pushed up to the server 9 Check the additional drivers of the client and server to confirm that the x86 32 bit and x64 are both installed Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http www apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0627763EN Solution Usage 3 Description Vellum paper specifications Solution Vellum paper is outside of the special paper specifications of the machine therefore specific paper specification can not be provided The paper may run though the machine however Konica Minolta does not support a particular brand of vellum paper Note Vellum paper has tendencies to hold a static charge causing the paper to have transfer problems with possible premature wearing of the drum This paper in some cases is coated and could possibly lead to premature wearing of the fuser rollers or leave marks on the copies Solution ID TAUS0642584EN Solution Usage 3 Description How to install an indicator light system Status indicator light Solution Konica Minolta does not supply an indicator light system However one can be purchased and
31. 40AA85010 as needed SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0656192EN Solution Usage 5 Description SC23 21 at power up withthe RC 501 toner reclaimer kit installed Solution PROBABLE CAUSES 1 Failed toner pump motor M28 Replace recycle pump motor and harness assembly p n 56UA 7800 Also remove plastic retainer for the two rubber hoses which is mounted directly below and touching the pump harness where it connects to the left side of the recycler circuit board 2 Failed ICP9 on PRCB Replace PRCB 56UA 9023y Note The toner pump motor M28 or clogged toner supply hoses may have caused the ICP to fail Ensure the toner supply hoses are not clogged and M28 p n 56UA 7800 is working properly SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0646740EN Solution Usage 4 Description How to obtain a firmware data capture log Solution Please use the attached procedure to obtain the following Engine log capture txt Controller logs errTraceX log DebugData0 log file Print file dat Engine TIF file tif Detailed instructions to obtain a firmware data capture log Also please seeadditional attached documentation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution co
32. A Inc May 2009 100 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up 3 Power cycle the machine SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0801812EN Solution Usage 1 Description Paper tray not detecting 8 5x11R after updating firmware to version 70 Solution CAUSE Incorrect settings SOLUTION Please apply the following settings Select Machine tab Select Paper Setting Select Desired Tray Select Size Setting Select Search Size Set Select the following items 5 5x8 5 8 5x11R and 8 5x14 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802253EN Solution Usage 1 Description Cannot Add More message when attempting to add a user Solution CAUSE Section Distribution Number is set to 1000 default SOLUTION The Users Manual states to change the Section Distribution Number to something other that 1000 1 Select Utility 2 Select Machine Manager 3 Select User Authentication 4 Select Authentication Method 5 Select Authorization Set 6 Set Section Distribution Number to 0999 7 Save and exit back to main screen SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0802425EN Solution Usage 1 Description SD 501 SC77 72 code at power up Solution CAUSE Worn 1st folding blade drive gear SOLUTION Replace up down gear A p n 183QE77
33. Bellone Production Print SSD Solution ID TAUS0802691EN Solution Usage Description All finishers not recognized after replacing any finisher control board Solution CAUSE Incorrect hardware dipswitch setting on the replacement control board SOLUTION Locate the bank of hardware dipswitches on the replacement control board Set dipswitch 2 to the OFF position Do not change any other dipswiches SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0802847EN Solution Usage Description Incorrect paper size recognition after performing the tray size adjustment Solution CAUSE The tray was not inserted into the machine when the adjustment was performed SOLUTION In order for the tray adjustment to work the tray must be inserted into the machine for each part of the adjustment If the tray is not inserted into the machine the adjustment will not take effect SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0808146EN Solution Usage Description Front Door is Open Please Close message with the front door closed Solution CAUSE DCPS 1 has failed so no voltage is supplied to the door switch SOLUTION Replace DCPS 1 p n 56UA84511 SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0808313EN Solution Usage Description How to enable the copier s NIC if it is not responsive Cannot ping the copiers NIC even
34. Clear If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This is unrecoverable and the correct meters cannot be input 8020 CF2002 8031 CF3102 Codes C 3C00 through C 3C40 indicate a corrupt BRU Codes C 3C50 through C 3C90 indicates a problem with the PWB C board or the scanner to main body cable 8050 CF5001 bizhub PRO C500 The NVRAM for the C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta to be reset Known defective NVRAM symptoms 1 Meters or default adjustment values are extremely high 2 Adjustments do not hold after powering the machine OFF ON Note On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition bizhub 200 250 350 Common symptoms when NVRAM replacement may be necessary Machine not going to ready state Not printing to a host name with DHCP Not scanning to E mail On startup abort code 0x0000999a Abort code Ox00f00b00 Not printing Machine rebooting every few minutes Screen freezing in Konica Minolta logo Keep losing machine settings when power OFF OONOORWND bizhub 420 500 Common symptoms when NVRAM replacement may be necessary Note First try to flash the mac
35. Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 bizhub PRO 1050eF Controller no or slow print scan failure garbled data lockup Solution ID TAUS0801624EN Solution Usage Description PrintStation Manager will open and after approximately 15 seconds will automatically close Solution CAUSE There are corrupt file s in the Virtual Printer directory There may be more than one corrupt file and if there are multiple Virtual Printers there may be corrupt files in multiple locations SOLUTION To correct 1 Double click on My Computer C drive MicroPress PSM VP 2 Create a backup directory for each of the existing Virtual Printer directories 3 Move all of the files from the active Virtual Printer directories to the backup directory Note Copying the files and pasting them to the backup directory will not result in thedesired outcome The files need to beMOVED from the active Virtual Printer directories 4 Leave the backup directory and active Virtual Printer Directory windows open 5 Try to launch the PrintStation Manager PSM At this point thePSM should launch 6 Shut down the PSM software 7 Go back to the backup directory and move some of the jobs from there to the matching active Virtual Printer Directory 8 Try to launch the PSM At this point the PSM may or may not launch If it does launch repeat steps6 8 until the PSM will not launch 9 If the PSM will not launch then the last batch of f
36. Freddie Burnham Production Print SSD Solution ID TAUS0702346EN Solution Usage Description After specifying a zoom setting and selecting Sheet Insertion mode the magnification Zoom is canceled when a document is placed in the document feeder Solution CAUSE Specification of the Sheet Insertion function WhenSheet Insertionis selected AMS is automatically selected Accordingly the magnification Zoom that was set before selecting Sheet Insertionis now canceled For example 1 On the basic screen specify x0 950 zoom 2 On the Application selection screen select Sheet Insertion amp gt Front Cover amp gt Cover Print then OK 3 On the basic screen x 0 950 and Auto Zoomjare selected 4 When a document is placed in the document feeder the display changes to thezoom that matches the document size and paper size Automatic magnification selection Note When specified zoom Sheet Insertion mode set by using above steps 1 3 are stored using Memory mode the same behavior step 4 occurs after recalling the Memory mode setting SOLUTION SelectSheet Insertion before setting the magnification Zoom 1 On the application selection screen select Sheet Insertion and set the desired sheet insertion mode 2 On the basic screen specify thedesired zoom 3 On the basic screen the zoomis indicated as specified Auto Zoom is not selected 4 The zoom display does not change when a document is placed in the document feede
37. M5 Test the M5 motor in the Machine Condition I O Service Mode 71 09 and 71 21 for proper operation Also with the scrap drawer out try manually rotating the M5 motor clockwise withonly your index finger it should rotate easily with no hesitation Look for binds or cracked gears Replace thefailed M5 motor p n 27LA 8003 2E as necessary Note This DC BRUSHLESS MOTOR 30 can be found on page 29 Trimmer Section Key 10 of the SD 501 Parts Manual SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD 2 Trimming scrap wraps around the scrap removal paddle As shown by Figure 1 the trimming scraps drop unevenly the center of the scrap delays andthe scrap iscaught at the roller of the paddle Figure 1 If the unit continues trimming operation the scrap does not drop and wraps around the paddle as shown by Figure 2 Figure 2 This might occur because The trimming blade is dull The trimming scrap width is large If the scrap tends to drop vertically not horizontally the scrap in the collection box is not straight or the trimmed surface is not smooth thenthe trimming blade is dull Replace the blade unit p n 15AN 5701 Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 108 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Ifthe scrapis about 10mm it may easily be caught by the paddle Set the width to between 2mm and 4 mm a Enter the Service Mode b
38. Minolta does not support Account track Secure print and User authentication from Unix Linux environments at this time The availability of these options for Unix Linux environments is being considered for future development Please attachticket to this solution and provide the following information 1 Product model number s 2 Now many products placed or being considered for placement 3 What flavor and version of Unix Linux operating system SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0900739EN Solution Usage 4 Description How to load a 64 bit driver on a 32 bit Server system Microsoft Windows 2003 Server Vista Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the client 2 Load the 32 bit driver on the server and share it out Note If you receive a pop up indicating COPY ERROR setup cannot copy this file Example KOZJA_ PP_ This could possibly be a file path length limitation Try reducing this limitation by pulling out the specific driver needed and placing it on the desktop 3 From the 64 bit client perform the Run command to connect to the 32 bit server example 11 11 5 33 and press enter 4 Double click on the shared out printer 5 Select printer and then properties 6 Select the Sharing tab and click on the additional drivers box Copyright 2009 Konica Minolta Business Solutions U S A Inc May
39. NOTE Solution contribution by KMBT Japan Solution ID TAUS0O800654EN Solution Usage Description Press assembly installation procedure Solution Attached is the press motor andrelated unit removal installation procedure Please use it whenbundle press wire damage occurs or when replacing the press motor in the field The file includes the following removal procedures on separate worksheets 1 Procedure to remove Up down conveyance unit assembly 2 Procedure to remove Press assembly 3 Procedure to remove Press Motor assembly 4 Procedure to remove Press Motor Note To view the attached document Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN Also attached is Bulletin Number 6055 which provides a detailed process for successfully installing the wire and correctly adjusting the bundle press To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800661EN Solution Usage Description Unique parts forthe Saddle Stitch Booklet Maker SD 501 Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 53 b
40. Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0800400EN Solution Usage 0 Description Preventing the write from crashing on the AS 400 Solution In order to prevent the write from crashing on the AS 400 read the following IBM bulletin Timeout Settings in the Operating System Printer Device Description Settings in the printer device configuration in operating system that can cause writers to end are the Inactivity timer and Activation timer The recommended setting for Inactivity timer should be set at some value other than NOMAX so that the connection will be closed during periods of no activity Even if not sharing on the network NOMAX can cause problems with the writer connection The Activation timer should be set to a value large enough to prevent posting of intervention errors due to TCP IP transmission delays and printer processing delays The default setting of 170 seconds is usually large enough to accomplish this unless you send large files to a printer with a slow processor that has a lot of memory Increasing the activation time will prevent unwanted intervention errors but that time will have to pass before you will get a desired intervention error Note that intervention errors do not stop the print process If the Printer Error Message parameter in the Device Description for th
41. Replace MFDB1 p n 15ASR71400 SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0901123EN Solution Usage Description DF 603 SC60 03 Unable to use the document feeder Printing is OK Solution PROBABLE CAUSES 1 There is no firmware on the RADF CB Flashthe RADF CBwith latest firmware version The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Isolate DF DIPsw 18 4 1 is set correctly 2 The RADF CB has failed Replace the RADF CB p n 15AS R713 00 SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 66 bizhub PRO 1050eP Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0643102EN Solution Usage 12 Description J93 01 and or J94 01 when duplexing Jamming may be intermittent Solution PROBABLE CAUSES Note A secondary symptom is that the registration rollers intermittently spin in the wrong direction after paper is fed through 1 Early versionimage firmware Upgrade toversion 13CMAO or higher 2 Incorrect settings for the timing compensation of the ADU Note Jamming mayoccur when duplexing 8 5x11R paper and making booklets on the SD 501when exiting the job to the drawe
42. SD 501 trimmer unit is the black plastic piece that the trimmer press presses the book against for trimming The part is not shown in the SD 501 parts guide Pressing plate C p n 15ANPA1100 SPECIAL NOTE Solution contribution by Bob Moeller and Ed Bellone Production Print SSD Solution ID TAUSO800608EN Solution Usage Description Additional information concerning Custom Size Settings Solution In the Konica Minolta PCL driver the Custom Size Settings can only be specified from the printer driver setup dialog box which can be displayed from the Printers window or Printers and Faxes window Please refer to attached documentation for clarification To viewthe PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 52 bizhub PRO 1050eF Miscellaneous Solution ID TAUS0800611EN Solution Usage Description Additional information concerning PageScope Web Connection Solution Additional information for bizhub PRO 920 IC 203 and bizhub PRO 1050 series IC unit 1 Done Job List maximum number Maximum is 100 Print and Scan transmission If it exceeds 100 the jobs are deleted from old history 2 Please note that Done Job List is all deleted when the main body poweris turned OFF Note
43. SPECIAL NOTE Solution contribution by Bob Felch ESS SSD Solution ID TAUS0702803EN Solution Usage 3 Description Unable to perform Scan to SMB to a Microsoft Windows Server 2003 domain controller environment Solution CAUSE Printer controller firmware does not support Scan to SMB on a Microsoft Windows Server 2003 domain controller environment SOLUTION Load the below print controller firmware version or later to support Scan to SMB on a Microsoft Windows Server 2003 domain controllers environment Model Controller Controller Firmware 1050 PRO series IC 611 Minimum version 30 CONO Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 bizhub PRO 1050eF Controller no or slow print scan failure garbled data lockup 920 PRO IC 203 Minimum version 20 CONO SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0800781EN Solution Usage 1 Description MicroPress cannot connect to the printer Solution CAUSE IncorrectRAWport settings on the controller NIC SOLUTION To configure the raw port settings perform the following 1 From the main screen press the Utility key then touch 06 Machine Manager 2 Touch 04 Network Setting then touch 02 Controller NIC 3 Touch 01 TCP IP then touch Next two times 4 SetRAW 5 to 9201 andRAW 6 to 9202 5 Ensure that all ports are highlighted to Use 6 After the setting is complete reboot the
44. Solution ID TAUS0658059EN Solution Usage Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 47 bizhub PRO 1050eF Miscellaneous Description How to perform the IP HDD Format procedure Solution To perform the IP HDD Format procedure perform the following 1 Press the Utility Counter key 2 Press Stop 0 0 Stop 0 1 3 Touch 14 IP HDD Format on the touchscreen 4 Touch 01 IP HDD Format on the touchscreen 5 Touch the desired item to be formatted Document Parameter Font Spool or Select All on the touchscreen Execute Format Yes No will be displayed on the touchscreen 6 Touch Yes on the touchscreen IP HDD Formatting will be displayed on the touchscreen IP HDD Format Normal End will be displayed on the touchscreen within approximately one minute 7 Touch Return on the enable touchscreen 8 Touch Exit on the touchscreen 9 Touch Exit on the touchscreen 10 If the problem remains open the IC 611 and reseat the memory sticks SPECIAL NOTE Solution contribution by Ted Young and Greg Lantowski Production Print SSD Solution ID TAUS0701136GE Solution Usage Description Are Citrix certified drivers available Solution Citrix certified drivers are not available SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701231EN Solution Usage Description No paper lift from the second tandem tray on the LS 501 LS 502 No service codes
45. TAUS0651032EN Solution Usage 4 Description FS 503 steps to prevent intermittent J72 20 J 7220 as copies are exited from the stacker unit Solution Steps to prevent intermittent J72 20 J 7220 jam code 1 Clean the finisher exit sensor and clean lubricate all moving parts related to the stacker operation 2 Be sure all firmware is updated to the latest firmware versions available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Jim Behrends and Ed Bellone Production Print SSD Solution ID TAUS0649711EN Solution Usage 3 Description J74 02 Solution PROBABLE CAUSES 1 Jamming in stacker tray and the previous copy being folded over in the tray The rear stoppers were not returning fast enough and holding up the trailing edge of copy The next copy would hit this trail edge and fold it over and jam Replace rear stopper solenoid SD3 p n 15AV 8255 0 SPECIAL NOTE Solution provided by Dave Bridges DSM Konica Minolta Business Solutions Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 70 bizhub PRO 1050eP Paper Conveyance jams no feed folding tearing skewing curling 2 The front paper press lever is not functioning Replace the front paper press solenoid SD6 p n 15AV 8253 0 3 Conveyance Motor M2 has failed causingmis timing caused by v
46. To adjust the trimmer count perform the following 1 With the machine powered ON touch MACHINE on the upper right corner of the touchscreen 2 Touch Adjustment on the touchscreen 3 Touch 02 Finisher Adjustment on the touchscreen 4 Touch 06 Trimmer Count Adjustment on the touchscreen Select 700 500 or 300 as the trimmer count setting 5 Touch OK on the touchscreen 6 Touch RETURN on the touchscreen Note The cutting board p n 15AN 5282 1E also referred as the trimmer receiver or the catching plate must be replaced when it has reached its useful life after 18 900trim cycles The part can be found in the SD 501 Parts Guide Manual in the paper adjustment unit sectionat theend of the manual Replacement procedure can be found in the SD 501 Field Service Manual and is titled as Replacing the trimmer board assembly Solution ID TAUS0703274EN Solution Usage 3 Description How to adjust PF 701 paper tray size detection setting Solution See attached PF 701 installation instructions for the tray size adjustment procedures To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0800473EN Solution Usage 3 Description ls GBC pre punched paper a supported paper type Solution At this time GBC pre punched
47. Wire p n 55VA26130 yet should havea Charging Control Plate p n 56UA25080 and Discharge Wire p n 56UA26130 Replacement spare parts are available free of charge To order the FOC replacement please contact Lisa Piazza at 1 800 456 6422 x2185 or via E mail piazzal kmbs konicaminolta us SPECIAL NOTE Solution contribution by Mahen Shukla ESS SSD Solution ID TAUS0703805EN Solution Usage Description What soft switch enables disables hole punching and folding on the FD 501 Solution Soft switch 33 0 controls faulty part isolation for the fold punch function of the FD 501 If 33 0 is set to 1 the fold punch function is disabled SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0800025EN Solution Usage Description Is the PB 501 for the bizhub PRO 1050e 1050eP compatible with the bizhub PRO C6500 C6500P Solution The PB 501 for the bizhub PRO 1050e 1050eP Item A075010 is not compatible with the bizhub PRO C6500 6500P Item A075011 However the same GC 501 glue chips Item AO800Y0 are used for both versions SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUSO800068EN Solution Usage Description Part number of the Punch Drive Board Solution Punch Drive Board p n 15AG 934 IE Note The Punch Drive Board is listed in the Parts Catalog as the FNS Drive Board 3 ASSY SPECIAL NOTE Solution contribution by Chuck Tripp Produc
48. XP WHQL certified Microsoft also honors the digital signature CAT file on Windows Vista 2 The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html 4 Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ESS SSD and Jim Behrends Production Print SSD Solution ID TAUS0701604EN Solution Usage 39 Description NVRAM BRU replacement form Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 24 bizhub PRO 1050eF Miscellaneous Solution The online NVRAM BRU Replacement RA Claim formis referencedin attached Bulletin Number 5783 Notes 1 AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACEA NVRAM BRU ORDER ONLINE All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established proble
49. adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUSO800685EN Solution Usage 1 Description SD 501 front cover soiling Solution CAUSE The front cover becomes dirty soiled during booklet creationdue to the shape of Pressing Plate 1 non supply part and Pressing Plate 2 SOLUTION To remedy this problem changes have been made to the shape of the Pressing Plate 1 and Pressing Plate 2 In accordance with this the part number of Support Plate 1assembly p n 15AN 6221 has been changed See attached Parts Modification document for details To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0900063EN Solution Usage 0 Description Background Solution CAUSE Toner hose 6 is clogged SOLUTION Clean or replace toner hose 6 p n 14RT 2421 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703243EN Solution Usage Description Marks on the edge of 8 5x14 paper This is not a problem with 8 5x11 or 11x17 paper Solution CAUSE Firmware upgrade required The finisher has version 41 firmware installed presently Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 11 bizhub PRO 1050eF Dirty image Spots banding streaks smudged or background
50. be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801805EN Solution Usage Description J 9201 and J 9401 codes when running 8 5x11 GBC punched paper in portrait direction Solution CAUSE GBC punched paper is not a supported paper type The punched holes are activating sensors at inappropriate time SOLUTION While the paper type is not supported it has been run with the most success in the 8 5x11R mode or by setting the paper type as transparency with the punched holes at the trailing edge SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802391EN Solution Usage Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 75 bizhub PRO 1050eP Paper Conveyance jams no feed folding tearing skewing curling Description J13 17 after a job is output onto LS 501 sub tray or conveyed to a finishing option connected after the LS 501 Solution CAUSE While outputting a job onto LS sub tray or other finishing option connected after LS when the gate C in the photo below lifts up the gate partly touches the sensor PS4 A in the photo below causing the sensor to falselydetect The gate should stop at the gate stopper B in the photo below However the gate stopper recedes for some reason SOLUTION If there is a gap between the gate and the gate stopper check by inserting a sheet of paper at B slightl
51. be seen in PrintGuide SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0703431EN Solution Usage 1 Description Is the bundle press assembly for the SD 501 available as a complete assembly Solution This unit isavailable as a complete assembly Up Down Conveying assembly p n15AN 6001 SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0703828EN Solution Usage 1 Description Does the PP 701 work on all PF 701s Solution The PP 701 will only work on a PF 701 with serial number prefix 15BY There is no kit available that will work on older units with serial number prefix 15AV SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0800335EN Solution Usage 1 Description When the engine runs out of paper and is not addressed it will cause the writer on the AS 400 to stop Solution CAUSE The writer on the AS 400 times outafter 170 seconds by default when MFP runs out of paper SOLUTION The following changes to the device description will cause the writing to ignore the time out and just report the error 1 Pick one of the devices and end the writer and vary the device off 2 Select the option that will allow you to Change Device Desc 3 On the first screen look for the Printer error message parameter and change it to INFO Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 40
52. capacity is exceeded To continue the operation the user needs to press the START key CAUTION The FS 604 exits the pages before the capacity limitis exceeded without stapling On the other hand the FS 509 and FS 516 exit the sheets before the capacity limit is exceeded with stapling How to output continuously Set the software dipswitches as follows This settingenables batch data reading At the point data reading operation completed if the number of pages of the job exceeds the staple capacity the staple mode is canceled and all pages are output without being interrupted Dipswitch settings Dipswitch 21 0 1 Dipswitch 29 2 0 bizhub PRO 920 Dipswitch 14 3 1 bizhub PRO 1050 1050P 1050e 1050eP with FS 503 Image control program must be version 50 COMO or later Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more CAUTIONS 1 The output of the 1st set of jobs slows down as output operation starts after all pages are read 2 Staple mode is canceled when mixed original mode is selected including mixture of the same series sizes SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0703420EN Solution Usage 1 Description Folded corner lead edge damage on 5 5x8 5 paper in PB 501 Copyright 2009 Konica Minolta Business Solutions U S A Inc
53. from a Macintosh Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 130 bizhub PRO 1050eP Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0O702959EN Solution Usage Description FD 501 has a function to detect multiple paper feeding from the PI The function can be turned ON OFF using the switch located on the FD 501 manual operating portion When the status display lamps are both OFF what is the operating condition of the function Solution When the status display lamps are both OFF the multi feed function is ON The function operating status Upper lamp is ON multi feed function is ON Lower lamp is ON multi feed function is OFF Both upper and lower lamps are OFF multi feed function is ON the same as only upper lampON SPECIAL NOTE Solution contribution from KMBT Japan Solution ID TAUS0702960EN Solution Usage Description Jam occurs if a job stored on the main body HDD is deleted while in output operation It tends to occur if a large volume job is deleted Solution CAUSE Due to the performance limitation of the system if a large volume job is deleted during print operation the operation cannot be processed in time resulting in paper jam SOLUTION De
54. from the Adobe web site at http www adobe com products acrobat readstep2 html b For more in depth security information please go to Konica Minolta s bizhub security page http kmbs konicaminolta us content about bizhubsecurity htm Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 65 bizhub PRO 1050eP Original jam no feed multi feed folding tearing skewing curling Solution ID TAUS0701114EN Solution Usage Description SD 501 part number for the staple clincher Solution Stapler w clincher p n 15ANR72900 Notes 1 The part number for the staple clincher is not listed in the SD 501 Parts Manual 2 The clincher is not available separately 3 The stapler must be ordered which will also include the clincher 4 The left and right staplers are interchangeable Solution ID TAUS0801026EN Solution Usage Description DF 603 J65 03 Solution PROBABLE CAUSES 1 PS306 or PS308 has failed Replace failed sensor s p n 13GA 933 1 2 ICP1 on the RADF Control Board isOPEN due to damaged wiring from PS306 or PS308 to RADF Control Board Replace wiring harness for PS306 p n 15AS90150 or PS308 p n15AS90100 and the RADF Control Board p n 15AS R713 00 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0900678EN Solution Usage Description DF 603 J65 1 at power up Solution CAUSE Failed MFDB1 multi feed detection sensor board SOLUTION
55. function SOLUTION Disable Auto Shut Off by using the following procedure 1 Press the Utility key then select Machine Manager 2 Touch 01 System Setting 3 Touch 01 Power Save 4 Under Auto Shut Off set to minutes This will disable Auto Shut Off Solution ID TAUS0701383EN Solution Usage Description Auto paper select not functioning with normal paper Solution CAUSE The paper type is not highlighted in the auto paper type settings SOLUTION To set the auto paper type selections perform the following 1 Press the Utility Counter key 2 Touch 02 Function Setting 3 Touch 01 Feed Tray Setting 4 Touch 03 Auto Paper Type 5 Highlight the type weight and colors of paper desired in the auto paper type search Solution ID TAUS0701384EN Solution Usage Description Part number correction for the registration roller ball bearing Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 126 bizhub PRO 1050eP CAUSE The Parts Manual shows the front and rear registration roller ball bearings as being the same part but they are different sizes SOLUTION Bulletin 5525 shows the correct part numbers for the ball bearings see attached Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701410EN Solution Usage Description SD 50
56. function with firmware version 70 Solution Copy paper skew detection function applies only to bizhub PRO 1050e and bizhub PRO 1050eP beginning with serial numbers 58U or 58W is a function to detect paper skew and stop the machine In order to use this function modified mechanical parts and aspecial print control board p n 56UA 9023J have beeninstalled IMPORTANT If themodified print control board is installed in a machine that has NOT been modified in production this function must be turned OFF in the Utility menu If the functionremains enabled a paper jam will be indicated even if there is no skew Skew Detection Threshold will appear in the Utility menu Function Setting Note Please review attached Bulletin Number 6492 before updating to version 70 firmware To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0802255EN Solution Usage Description Why is there slow output when copying with multiple tray calls Machine will exit sheet from first selected tray completely to output tray before starting copying of next sheet from a different feed tray Solution This is correct machine operation The machine will output all sheets from one tray completely to output and then make any neccesary settings changes and adjustments needed for paper loaded in the next feed tray to be used SP
57. http www adobe com products acrobat readstep2 html Note This driver supports Microsoft Windows 32 bit 64 bit OS versions Microsoft Windows 98 ME are not compatible operating systems SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 85 bizhub PRO 1050eF Software Driver related Solution ID TAUS0801910EN Solution Usage Description The print job variable data is sent to the machine bizhub PRO 1050 series until all variable datais combined flow together The waiting period can beexcessively longbefore themachine starts printing Solution CAUSE Incorrect driver settings SOLUTION Change the basic driver settings see attached Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0801980EN Solution Usage Description Device can not print in accordance w guidelines pick another printer message when trying to print postage from Stamps Com Solution CAUSE Driver incompatibility SOLUTION Stamps com states that they will not work with Konica Minoltadrivers The only thing they will do is print labels and you have to purchase the labels from Stamps com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution I
58. image quality DIPsw settingsto factory default 4 Recall factory settings to the process adjustments and rerun the process adjustments 5 Reference the attachedBulletin Number 6492for bizhub PRO 1050 version 70 firmware To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Felix Burgen ESS SSD Solution ID TAUS0645347EN Solution Usage 3 Description Poor fill on solids when copying or printing Solution CAUSE Poor drum ground SOLUTION Check the drum bias Normal bias is about 1 6 ohms Replace the failed drum bearing 55TA75020 SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0651748EN Solution Usage 1 Description Poor image density light density poor fill especiallyduring long runs Solution PROBABLE CAUSES 1 Failed TCSB Toner control sensor board Replace the TCSB p n 55VA 9510 2 Toner may be compacted on the toner hopper preventing toner from being conveyed to the developing unit Access the I Omode and run output code 54 09 for 10 seconds This code will run the toner pump and air pump together to assist toner conveyance 3 Various machine settings may be incorrect Perform the procedure to improve solid density on single or duplex copies Note To view a PDF Adobe Reader must be installed Adobe Reader
59. it will not allow a booklet to be made Under the Special Functions tab check the Fold function then select Center Staple amp amp Fold from the menu choices In the Per Page Settings tab select PI Front Cover and PI Back Cover if these functions will be used Make the rest of the driver selections in the orderthe job will be procsssed by the bizhub PRO 1050 and the finishers SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0800471EN Solution Usage Description Page scaling option has no effect when printing from Adobe Acrobat using the PostScript Visual driver Solution CAUSE Page scaling is set to Fit To Paper on application print interface screen This will override the settings applied in printer driver SOLUTION Follow these output steps File amp gt Print amp gt Select Printer amp gt Set Page Scaling to NONE amp gt Check Auto Rotate and Center amp gt Click Properties amp gt Change page scaling percentage as desired amp gt Click OK amp gt Confirm Page Scaling is still set to NONE 8 amp gt Click OK SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0800709EN Solution Usage Description When printing one set will output then the Mode Check screen is displayed on control panel Print to continue must be pressedto output the job Solution CAUSE Proof and Print is selected in the printer driver Prope
60. n 55VA 8308 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801282EN Solution Usage 2 Description Intermittent J 3202 and or J 3203 Solution CAUSE Failure of M13 or ADUDB SOLUTION Replace M13 p n 56AA 8011 2 followed by the ADUDB p n 56UA 907 2G if needed SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 96 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Solution ID TAUS0801798EN Solution Usage 2 Description SC80 00 after replacing the SD 501 control board Solution CAUSE Firmware on the SD 501 control board is either missing or not compatible SOLUTION Load the latest firmware for the SD 501 for use with this model The latest firmware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0801904EN Solution Usage 2 Description Slow printing output when printing many single jobs e g mail merge Solution CAUSE Those many single jobs are sent to the machine Spool and handed over to Reserve Job seen in the machine display Handing over from Spool to Reserve Job happens only if a previous job is finished in Reserve Job S
61. name then save and close the doc Now open the Allservers doc Note that the Basics tab has changed Select Use these settings as the default for all servers Note that Group or Server name is now Default Also there is now an LDAP tab Click on the fields that you want to be accessible button Set it to show First Name InternetAddress and LastName only Do this so only limited info is available NOoORWNDM Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 27 bizhub PRO 1050eF Miscellaneous Notes a If you upgrade a server from a previous release to Lotus Domino 6 the LDAP service uses the LDAP anonymous access configuration from the previous release If you create or edit the domain Configuration Settings documents after updating the directory with the Lotus Domino 6 PUBNAMES NTF design the list of attributes allowed for anonymous access include the following attributes attached Idap1 pdf not listed in the previous release b The Allservers configuration doc will only affect the servers running LDAP It will also allow the MFPs to access LDAP without using an authentication account and password This is the method that all users are using according to Lotus Incident 1632724 c Please refer to the attached document for more detail d To view the document s Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the foll
62. normally SOLUTION As a preventive measure apply grease to the slide shafts at the next service visit The grease will prevent evaporated glue from adhering to the shafts After the initial application of grease reapply it every 750 000 prints The recommended grease is Plas Guard No 2 p n 00GR00020 Notes 1 Applying grease to the FD alignment plate shafts has been added to the 750 000 print PM schedule 2 Please refer to attached Bulletin Number 6450 for additional information To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801725EN Solution Usage Description PB 501 SC78 15 Solution CAUSE Severe damage to the machine involving the glue tank and the regulation plate 2 in the clamp section The screws that secure regulation plate 2 are loose and the plate interferes with the glue tank In some cases the regulation plate bows outward and the clamp unit becomes bent SOLUTION Due to the potential serious damage that may occur if the regulation plate becomes loose and also as a preventive measure check the screws on the next service call to ensure that they are tight If loose add a drop of thread lock adhesive to prevent loosening in the future Machines currently in production have the screws fastened with a thread lock adhesive Note Please refer to attached Bulletin Number 650
63. not within the standard range 2mm touch SERVICE On the Scanner Orig Glass centering Adj screen enter a numeric value using the numeric keys and press Set Setting range 30 image in front to 30 image in back 1 step 0 1mm 6 Repeat steps 3 through 5 until the standard value can be obtained ADF centering adjustment Service Manual Section 10 3 4 1 Enter the Service mode 2 Select 01 Machine Adjustment amp gt 04 Centering Adjustment amp gt 03 ADF Centering Adjustment and then touch COPY 3 Touch Next or Back to select the item you adjust and touch COPY 4 Select paper according to the adjusted item Set the test chart on the ADF and press the START button 5 Fold the output paper in half along the center in the main scan direction and measure how much the left and right lines misalign from each other 6 If the value is not within the standard range 2mm touch SERVICE On the ADF centering adjustment screen enter a numeric value using the numeric keys and touch Set Setting range 30 image in front to 30 image in back 1 step 0 1mm 7 Repeat steps 3 through 6 until the standard value can be obtained SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0807866EN Solution Usage Description PF 701 image miscentering skew jamming Solution CAUSE The tray side guides are moving outward When the paper trays are full and the trays are forcibly inserted into the machine the tray s
64. paddle unit please check the following Whether or not the guide sheet 3 fully opens If the guide sheet 3 cannot fully open a Trimming dust is caught at the moving part of the guide sheet 3 Remove the dust b The press board of the dust box does not move smoothly Apply additional grease on the slide shaft of the press board compress the long spring andset it asidetoapply grease on the shaft c The positional relation between the press board and open roller of the guide sheet3 is not correct and the press board is malformed Correct the malformation manually Whether or not the blackplastic istight taut or stiffywnen the guide sheet 3 is fully opened If it is not stiff after ensuringguide sheet 3 fully opens fix theplastic whileguide sheet 3 is fully opened 2 To view the attached document Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN SPECIAL NOTE Solution contribution by Freddie Burnham and Ed Bellone Production Print SSD Solution ID TAUS0802319EN Solution Usage 1 Description Trail edge of tabs print light Solution CAUSE Trail edge deletion is set to the standard 3mm deletion SOLUTION Set the trail edge delection to 1mm by setting dipswitch 11 2 to1 SPECIAL NOTE Solution contribution by Jim B
65. pin 3 with the meter set on AC voltage The reading should be 208 230V AC 2 With the meter set on DC voltage check CN72 1 for 5V DC and CN74 1 for 24V DC 3 If one or both of the DC voltages are missing replace DCPS1 p n 56UA84512E SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0644279EN Solution Usage 0 Description SD 501 SC77 65 Solution PROBABLE CAUSES 1 One or both of the Paper Holding Springs in the bundle clip have broken causing the bundle clip to jam If not broken Paper Holding Spring left p n 15AN 5524 0 and Paper Holding Spring right p n 15AN 5538 0 may beincorrectly installed Inspect the holding springs on the bundle clip which are located in the slope section of the SD unit If broken or even if they are incorrectly installed replace the springs The work of replacing the springs takes approximately 10 minutes Notes a For the location of the springs see the SD 501 Parts Manual page 9 references 8 and 10 b The machines on which the springs may be incorrectly installedinclude s n 15AN00001 to 15AN00187 c To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 PS33 bundle clip upper limit sensor located at the top of then slope section has failed Using I O mode code 71 42 input check the sensor for changes of state If the sensor d
66. printer SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0650986EN Solution Usage 0 Description Slow printing to a bizhub PRO 1050 connected to MicroPress controller The entire job spools to theprinter beforeprinting begins Solution CAUSE Spool mode is set to ON SOLUTION When printing from MicroPress set spool on the engine to AUTO 1 Access Machine tab 2 Controller tab 3 04 Spool and select Auto SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0702086EN Solution Usage Description The desired paper weight is set on themainbody and in the print driver When trying to print the job the machine requests 62 71gsm paper Solution CAUSE System code upgrade required The control has version 30 COCOsytem code installed SOLUTION Upgrade the IC 611 system code to version 30 CoKO and install the latest printer driver available Note The latest version of firmware system software or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0702378EN Solution Usage Description The controller firmware cannot be upgraded there is no MAC address listed on the configuration sheet Solution CAUSE The Postscript ch
67. refill staples can be pulled up to the stapling position by this lead sheet 7 Close the cover 4 8 Reinstall the above parts following the removal steps in reverse Refer to the attached document for illustrated instructins Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Raymond Downs and Marge McLea Production Customer Support SSD Solution ID TAUS0808514EN Solution Usage Description How to print account track records Solution To print account track records perform the following 1 Press the Utility Counter key 2 Touch 6 Machine Manager 3 Touch 01 System Setting 4 Touch 04 management list Print 5 Highlight Use Management List 6 Touch Copy on the upper left of the screen Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 61 bizhub PRO 1050eF Miscellaneous SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0900006EN Solution Usage Description Boot sequence for bizhub PRO 1050e Solution The attached video shows the exact bizhub PRO 1050e boot sequence To view please use Microsoft Windows Media Playerversion 9 or newer http www microsoft com windows windowsmedia player 10 default aspx SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD
68. right of the screen touch 03 Parts counter 4 On the next screen touch 01 Count of special parts 5 Touch Next 12 times 6 Using the up down arrows highlight 150 Toner collect box and touch count reset at the bottom of the touch screen SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 35 bizhub PRO 1050eF Miscellaneous Solution ID TAUS0800263EN Solution Usage 2 Description Information concerning Image control program version 60 and Print control program version 60 Solution Image control program version 60 and Print control program version 60 can be downloaded via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more NEW FUNCTIONS SPECIFICATION CHANGES New Job Log functions web utility The following functions have been added Remote Panel Remote Monitor and Multi monitor Prevention of glue deterioration in the PB 501 Glue warm up does not occur when the power switch is turned on Glue warm up begins when perfect binding is selected for job output Glue warm up starts when a perfect binding job is received in printer mode The PB 501 shuts off one minute after a perfect binding job is completed The low power shutoff mode can be cancelled when perfect binding is selected In Service Mode Dipswitch
69. selected there is no place to input a shift amount Solution CAUSE When using Macintosh driver the image shift settings are applied directly on the bizhub PRO 1050 control panel SOLUTION Before printing the job on bizhub PRO 1050 Control Panel in COPY Screen Select Application amp gt Image Shift amp gt Make desired selections amp gt Select OK amp gt Select OK Now print job from Macintosh with Image Shift Box Select suggest using Proof and Print to check shift settings SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0703825EN Solution Usage Description When printing A5 size PDF original from Adobe Acrobat 8 1 using the PostScript V driver if A5 is selected as Output Size the message The document could not be printed is indicatedbefore spooling takes place Solution CAUSE Updated PostScript V printer driver is required SOLUTION Please install one of the attached special drivers version 3 3 0 0 Refer to the Release Notesprior to installation Included in the ZIP file 9 1MB is For 32 bit ps502_psv_winnt_v3300_en_add exe Add Type for Windows NT4 ps502_psv_win2k_xp_2k3_v3300_en_add exe Add Type for Windows 2000 XP Server2003 ps502_psv_winnt_2k_xp_2k3_v3300_en_inst exe Setup Type for Windows NT4 2000 XP Server2003 For 64 bit ps502_psv_winxp64_2k364_v3300_en_add exe Add Type for Windows XP Server2003 ps502_psv_winxp64_2k364_v3300_en_inst exe S
70. size cover stock is needed to perfect bind Solution The PB 501 requires that 11x18 paper be used for the cover Solution ID TAUS0701353EN Solution Usage 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 121 bizhub PRO 1050eP Description Early main body firmware does not support the format which Acrobat version 8 uses When the job is sent it will not print and will be deleted by the image processor Solution CAUSE Firmware update required SOLUTION Update the main body to version 50 Note The latest versionof main body firmwareis available on the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701401EN Solution Usage 1 Description When a RX TX CS Remote Care E mail Communication Test is performed if the test is unsuccessful due to incorrect POP3 settings the screen hangs or displays the status message Now Communicating without ever returning an error code Additionally no error code is printed out in the Communication log Solution CAUSE Firmware upgrade required SOLUTION Special Printer Controller firmware for the bizhub PRO 1050 30 COKO and bizhub PRO 920 20 COKO has been released to address this issue After applying this special firmware when a CSRC Communication Test fails related to incorrect POP3 settings the error Communication Error code 00 05
71. slowing the transport speed down and opening thefuser roller spacing to ensure proper printing and fusing on the heavier cover paper Then the machine needs to let the fuser section cool down reset roller spacing and transport speed back for the normal weight inside pages If the machine did not do these steps and stayed at one constant setting copy quality could not be maintained SOLUTION Print the covers seperately and insert them from the Post Inserter Use stock closer in weight type for covers and inner sheets SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0703616EN Solution Usage Description Can preset paper color names be changed Solution Default Paper Color choices names cannot be changed Other paperscan beregistered with any name the customer would like in tray set up but they will all have to use one of the preset color choices SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0703677EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 50 bizhub PRO 1050eF Miscellaneous Wrong parts in the 750K PM kit Solution Between the months of October and November 2007 some kitswere shippedwith the incorrect Charging Control Plate andthe incorrect Discharge Wire D56UEPM750 PM KIT 750K lot number H4452 contains the incorrect Charging Control Plate p n 57GA25080 and the incorrect Discharge
72. the actual resolution of the TIFF file SOLUTION The bizhub PRO 1050 920has a function to calculate the original size of the TIFF image by using the resolution and pixel data in the tag information However it is not enabled as default Changing the dipswitch settings below can enable disable the function However it ONLY can automatically feed the matchedsize paper when the size was matched exactly in millimeter order If the size differs 1mm the machine recognizes it as a custom size and stops DIPSW42 5 0 Default setting Recalculate the size by 600dpi DIPSW42 5 1 Uses tagged information of TIFF image to calculate the original size Solution ID TAUS0701714EN Solution Usage Description PB 501 how many glue pellets are added with the replacement of a new Glue tank Solution With the replacement of the Glue tank assembly p n A075A39E0 MATING ASSY manually add the glue pellets letting them melt till the liquid glue is level machine poweredOFF so that the Glue motor is not turning and half way up on thelarge glue carrying roller or just below the application roller Review check and perform if necessary the mechanical adjustments for theGlue tank starting on page 60 of the PB 501 Service Manual see attached Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by
73. the fan starts operating Additionally the following codesmay appear SC32 13 FM5 p n 56UA 8053 0 for bizhub PRO 1050 1050e and p n 564A M153 00 for bizhub PRO 1050e 1050eP abnormality and open ICP21 detected SC32 16 FM9 p n 13NT 8051 1 abnormality and open ICP21 detected SC32 19 FM10 FM28 p n 56UA 8054 0 abnormality and open ICP21 detected SOLUTION Replace the Print control board assembly currently p n 56UA 90221 with the modified Print control board assembly p n 56UA 9023u The rated current capacity of ICP21 has been increased from 1 8A to 3 0A CAUTION Replace the suspect fan motor at the same time the board is replaced to prevent additional board failures IMPORTANT lf the printer control board is replaced with the modified version p n 56UA 9023J the machine firmware must be upgraded to version 70 or higher If a lower version firmware is in the machine jamming and image quality issues will be evident If themodified print control board is installed in a machine that has NOT been modified in production Copy Paper Skew Detection function must be turned OFF in the Utility menu Skew Detection Threshold will appear in the Utility menu Function Setting applies only to bizhub PRO 1050e and bizhub PRO 1050eP beginning with serial numbers 58U or 58W Notes a Confirm electrical checks identified in attached SC32xx document b Please review attached Bulletin Number 6492 before updating to version 70 firmware To view
74. the intermediate roller release solenoid SD7 is damaged causing the solenoid to bind Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 bizhub PRO 1050eF Breakage damage malformed removed part SOLUTION Repair or replace the SD7 mounting plate p n 15AA42940 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0900337EN Solution Usage Description SD 501 Bundle Press motor M23 replacement procedure Solution The attached documents provide detailed instruction on replacing the bundle press motor p n 120H 8001 2 IMPORTANT The bundle press will need to be removed to perform this procedure Documentation is attached for this procedure as well Note To view the attached documents Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 bizhub PRO 1050eF Controller no or slow print scan failure garbled data lockup Solution ID TAUS0642674EN Solution Usage 5 Description SC49 01 Solution PROBABLE CAUSES 1 Failed IC Controller board or HDD 2 Replace IC controller board p n 56UA 910 2E If th
75. tothe C6500 installation instructionsfor each of these peripherals Solution ID TAUS0700331EN Solution Usage 2 Description What firmware and system code is required to support printing with the PB 501 Solution For the bizhub PRO 1050 1050P 1050e 1050eP firmware versions refer to Bulletins 5739 and 5740 see attached For the IC 611 system code refer to the DLBT0603466EN00 document see attached Notes 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 The latest version system software is available on the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0700420EN Solution Usage 2 Description ISW DATA ERROR 41 message when attempting to flash the firmware Solution CAUSE A printer is attached to LPT1 preventing the ISW utility from sending the file to LPT1 SOLUTION Remove the printer or other device that is attached to LPT1 Solution ID TAUS0700810EN Solution Usage 2 Description Recommended labels Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 118 bizhub PRO 1050eP Solution The only labels recommended and approved is Avery 5160 Solution ID TAUS0700812EN Solution Usage 2 Description After connecting machines in tandem
76. via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Freddie Burnham Chuck Tripp Greg Lantowskiand lan Lynch Production Print SSD Solution ID TAUS0702282EN Solution Usage 2 Description Error codes J11 06 SC53 14 SC53 17 Solution PROBABLE CAUSES 1 Wiring in the vertical conveyance unit may contact moving parts such as clutches and shafts resulting in a short circuit and related error codes Use electrical tape or wiring bands to secure the wiring away from moving parts 2 Wiring at the back of the ADU the harness that is routed down the wire frame assembly at the elbow or in the middle of the assembly can also get pinched or broken and cause a short when opening and closing the ADU Use electrical tape or wiring bands to secure the wiring away from moving parts For details refer the the attached Bulletin Number 6053 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0800183EN Solution Usage 2 Description Intermittent C 2101 J 3102even thoughLD1 and LD2 are adjusted properly Solution CAUSE The transfer separation lamp has failed SOLUTION Replace the TSL p
77. when there is a machine paper jam or when there is a paper mismatch from the Fiery controller and the Detail Check button comes on requiring customer interaction Pin 5 is connected to the GREEN wire in the light harness and causes the GREEN light to come on This happens when the machine is operating normally making copies The BLUE light is also on at this time Pin 6 is connected to the BLUE wire in the light harness and causes the BLUE light to come on This happens when the machine is on and ready to copy print or scan but not actually running The BLUE light is also on with the GREEN light when the machine is operating and making copies Note This is a four light system that indicates Ready Operating Low toner and Jam The wiring for the light system can be found in the Service Manual Please see attachments for reference To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Cesar Jimenez Jim Behrends Production Print SSD Solution ID TAUS0656450EN Solution Usage 3 Description SD 501 how to adjust the trimmer receiver movement count Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 32 bizhub PRO 1050eF Miscellaneous Solution Verify that dipswitch 22 5 is set to 1 Tech Rep mode to display the Timmer Count Adjustment correctly
78. will display on the screen and a Reception Failed entry mode 8000 result 0005 will now be listed in the Communication log Notes 1 This special firmware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Search underthe Product Groupfor BlackWhite Products amp gt bizhub PRO 1050 or bizhub920 amp gt Firmware selection as well as Solutions amp gt CS Remote Care amp gt Firmware selection 2 lf the Communication Test is successful a Completed status is then displayed on the screen When the Communication log is printed from Tech Rep Mode amp gt List Output the successful communication is listed in the log Solution ID TAUS0701735EN Solution Usage 1 Description FD 501 unable to staple and fold with paper placed in the PI unit The Staple Fold option will not turn green when selected on the PI operation panel Solution CAUSE The staple and fold feature requires the use of the SD 501 booklet maker SOLUTION Verify that the booklet exit tray on the front side of the SD 501 is pulled out slightly so the tray can be used The PI operaion panel does not have the ability to display messages to advise the user to pull this tray out to perform this operation Solution ID TAUS0701743EN Solution Usage 1 Description Faded blotchy areas on copies prints Solution CAUSE The transfer exposure
79. with the IP address statically set under the Administrative Settings of the copier Solution Cause The NIC has become disabled under soft switch setting by error or improper isolation Solution Please enter the the copiers service mode and set under Soft Switch Setting Mode DIPSW 22 Bit 0 to ON This is the default seating for the copier and may change to OFF in the event of failed parts isolation or error 1 Enter the service mode 2 Service mode menu screen Press the 07 System Setting key 3 A sub menu appears on the right side of the screen Press the 01 Software SW Setting key on the sub menu 4 Software switch setting mode screen Press the Left Arrow Right Arrow key or the numeric keys to select a DIPSW bit number 5 Press the On 1 or Off 0 key to set the selected bit number ON OFF 6 Press the Return key to return to the Service mode menu screen on which the sub menu was displayed 7 Set DIPSW 22 0 to OFF Note The default setting of DIPSW 22 bit 0 is ON Normally there is no need to set this DIPSW Only in the event of error or fault will the bit change to an OFF setting SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 113 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Solution ID TAUS0900042EN Solution Usage Description SC33 04 code Solution CAUSE AfailedTransfer Assist
80. 0 ULY0 The latest version of firmware system software or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please set dipswitches as follows Limit for mixed paper weight staple job is now selectable Dipswitch 37 3 0 When the lowest limit value among paper size weight and type is reached default 1 When limit with paper size is reached Note To make this change effective it is necessary to applyFS 503 Control program version 20 ULY0 or later Paper exit limit with staple fold mode is now selectable Dipswitch 37 4 0 Limit with software default 1 Limit with FS 503 main tray lower limit sensor Note To make this change effective it is necessary to applyFS 503 Control program version 20 ULY0 or later SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 89 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Solution ID TAUS0651801EN Solution Usage 5 Description CHECK POWER AND CABLE message for SD 501 SD 506 at power up Solution CAUSE SD 501 SD 506 door switches not actuated SOLUTION Make certain that the finisher doors are closed and the switches actuated If the switches are actuated and the problem persists check the continuity Replace the door switches p n
81. 011 or blade drive gear p n 15AN77030 SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0O900039EN Solution Usage 1 Description SC28 03 and SC28 04 codes during operation Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 101 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Solution CAUSE SC28 03 refers to an OPENT S Corona wire and SC28 04 code usually comes up right after the T S corona wire is replaced SOLUTION Perform the following in order Replace T S corona p n 56UA 2613 0 Check ICP5 on the ADU Drive Board for 24V DC ICP5 is near CN531 Replace ADU Drive Board assembly p n 56UA 907 2G if necessary If ICP5 is not OPEN then replace HV2 p n 56UA 8402 1 Note Please see attachmentas areference To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0900540EN Solution Usage 1 Description No power blank display Solution CAUSE DC Power Supply 1 DCPS1 has failed SOLUTION To confirm that DC Power Supply 1 has failed perform the following 1 With the main and sub switches in the ON position measure the AC voltage input to DCPS1 at CN2 1 and 2 3 by inserting one meter lead into pin 1 and the other lead into
82. 03 J72 17 and copies are not slowing down as they exit the finisher Solution PROBABLE CAUSES 1 Pinched wire to the Paper Exit Opening Solenoid SD9 Loosen the wire ties to the the solenoid and check for pinched or broken wires Repair as necessary 2 Intermediate Roller Release Solenoid SD7 is loose on its shaft causing constant pressure Properly mount and adjust the solenoid on the shaft to provide correct pressure SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0657168EN Solution Usage 9 Description J31 02 Solution PROBABLE CAUSES 1 The shape of the separation guide plate permits the corners of the paper to strike the plate instead of being guided The corners can curl underneath preventing the paper from moving smoothly away from the drum A set of self adhesive mylar guides is available to change the effective angle of the guide plate at the corners of the paper The guides p n U226 0240 should be installed in any machine that exhibits separation jams It also may be necessary to perform the drum separation claw adjustment Please refer to Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 67 bizhub PRO 1050eP Paper Conveyance jams no feed folding tearing skewing curling attachedBulletin Number 6535 for the mylar guide installation procedure and drum separation claw adjustment To viewthe PDF Adobe Reader must be installed Adobe Reader
83. 0351EN Solution Usage Description PB 501 J74 98 Covers not being aligned properly and dropping Solution CAUSE One of the up down belts has jumped a tooth Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 133 bizhub PRO 1050eF Perfect binder failure SOLUTION Correct the distance on the belts and replace as needed p n A075 4802 00 Up down Belt D1059L or p n A075 4803 00 Up down Belt E1059L SPECIAL NOTE Solution contribution by Brian King R S Business Machines Inc Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 134
84. 04 is needed between bizhub PRO C6500 and PB 501 To allow coupling of PB 501 and the RU the shape of the PB 501 coupling part has been changed and the position of the hole in the PB 501 frame for installation of the coupling part has been changed in the bizhub PRO 1050e C6500 common type b Prevention of glue from becoming sticky remaining problem from bizhub PRO 1050e dedicated version If pasting finish position in Go Ahead movement is set within paper size glue drops To catch glue that drops from the pasting finish position in Go Ahead movement the glue tank unit stop position changes for each paper size this control has been implemented by PB firmware Note Foradditional differencessee the attached documents To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800707EN Solution Usage 1 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 41 bizhub PRO 1050eF Miscellaneous What are the ventilation specifications ventilation equipment CFM when installing a PB 501 at a customer location Solution Due to the wide variety of locationsin whichthe PB 501 may be set up ventilation requirements have not been established The customer will need to discuss with a local vendor contractor in orderto fit their indivi
85. 1 J72 78 error code when folding Solution CAUSE Folding Roller 1 is damaged rubber is pulled away from the metal roller SOLUTION Replace the Folding Roller 1 p n 15AN48510 Solution ID TAUS0701486EN Solution Usage Description Unable to update firmware on the FS 503 It is the only finishing feature installed Solution CAUSE The jumper in CN19 on the Finisher Control Board was removed and the harness was plugged in This is for use only with multiple finishing features SOLUTION Unplug the harness from CN19 on the Finisher Control Board plug the jumper back into the connector and proceed with loading firmware Solution ID TAUS0701527EN Solution Usage Description How to export import the non volatile data of parameter board Solution Exporting for backup and importing for restoring the parameter board data is possible using the Web Utilities Trouble caused by non volatile data abnormality like electrical noise can be minimized by data exporting Importable data All data except counter data can be imported t is not possible to specify data items forimport Note To perform this the machine needs to be in a network accessible environment via main body NIC as data is exported imported via network To import export the non volatile data of parameter board perform the following Preparation on the main body 1 Access Utility Menu amp gt Machine Manager Setting amp gt Network Setting amp gt Machine NI
86. 1740EN Solution Usage Description MSDS information for drum developer and toner Solution Attached are the Material Safety Data Sheets for thebizhub PRO 1050 1050P 1050e 1050ePdrum developer and toner Notes 1 To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 The MSDS documentation is also available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0801863EN Solution Usage Description EFI MicroPress version 7 5 1 1 update and connectivity options Solution Whether installed from the factory on new MicroPress Servers or installed as an update on existing MicroPress Servers version 7 5 1 1 system software can now drive the following MicroPress Prodigy for the bizhub PRO C6500 C6500P C5500 Connectivity Kit for the biznub PRO C6500 C6500P C5500 for the MicroPress Professional and Production Servers Addit
87. 21 3 0 Normal control default 21 3 1 Glue deterioration reduction control New counter for PB 501 booklet thickness A Perfect Bind count key has been added in the Utility menu The count data is displayed when the key is pressed The count has also been added to the individual count in the management list Dipswitch 23 7 0 Disabled default 23 7 1 Enabled effective only when PB 501 is connected New count items in the management list all counters start at O 202 Total book volumes same as conventional 194 Perfect bind set which remains as it is it increments continuously from the already existing count 203 Total book volumes 0 0 10 0mm 204 Total book volumes 10 1 20 0mm 205 Total book volumes 20 1 30 0mm 206 Total bodies same as conventional 198 Perfect bind sub compile output which remains as it is it increments continuously from the already existing count 207 Total thickness Change of cover paper image imposition control When the body paper is a wide size the print position is aligned between the cover paper and body paper Change of default tray for PB 501 cover paper adjustment mode PB cover paper adjustment PB tray Main body tray adjustment Tray 4 when a PFU is connected Tray 2 without a PFU PB 501 message While the PB 501 is being shut off a message appears on the adjustment screen Perfect Binder is now on shut off mode Use of the CLEAR C hard key is enable
88. 3 for more detail To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0802203EN Solution Usage Description PB 501 J 7498 Solution CAUSE M45 is not reversing the cover sheet into home position SOLUTION Reseat connection at CN55 of the PD Drive Board andinspect wiring between connection and M45 Replace M45 if neccesary p n 13QA 8001 4 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802529EN Solution Usage Description PB 501 problem with UP DOWN Unit Solution Changes have been made to prevent the bearing for the Rotation Shaft 1 in the UP DOWN Unit from falling off Please refer to the attached Parts Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 132 bizhub PRO 1050eF Perfect binder failure Modification Notice for more information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0802715EN Solution Usage Description PB 501 not recognized Solution CAUSE The Perfect Binder has been isolated by isolation software dipswitches SOLUTION Access software switch settings by entering Service mode selecting System s
89. 352 C450 C451 C550 C650 IMPORTANT A new NVRAM should be obtained as soon as possible for the machine requiring one Notes 1 The bizhub C350 NVRAM may only be used between other bizhub C350s 2 CAUTION The bizhub PRO C500 8050 NVRAMs may not be exchanged between units due to the serialization of the NVRAM SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0634060EN Solution Usage 2 Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0700327EN Solution Usage 2 Description FD 501 FS 503 LS 501 SD 501 not recognized by the machine Solution CAUSE Theperipheral devicesare defaulted for a bizhub PRO C6500 SOLUTION To allow each device to be recognized perform the following 1 FD 501 Remove the back cover of the finisher and turn OFF dipswitch SW2 2 FS 503 Remove the back cover of the finisher and turn OFF dipswitch SW2 3 LS 501 Remove the connector cover on the left side of the finishing large capacity stacker and set the toggle switch to SYS1 4 SD 501 Remove the back cover of the finisher saddle stitcherand turn OFF dipswitch SW2 Note Refer
90. 50 250 200 Base firmware version 80 filename 4040 0100 G30 80 002 bizhub 360 420 500 Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 bizhub PRO 1050eP Controller no or slow print scan failure garbled data lockup Special model specific firmware version 31 GD1 file name bizhub 360 360us_m0g3100d1 exe bizhub 420 420us_m0g3100d1 exe bizhub 500 500us_m0g3100d1 exe bizhub 361 421 501 Special model specific firmware version 13 GC5 file name bizhub 501 501US_m1g1300c5 exe bizhub 421 421US_m1g1300c5 exe bizhub 361 361US_m1g1300c5 exe bizhub C203 C253 C353 C353P Special model specific firmware version file name and checksum bizhub C353 GC2 R4 AO2EOY0 F000 GC2 R4 EXE Checksum8FE5 bizhub C253 GD2 R4 AO2EOY0 F000 GD2 R4 EXE Checksum9C53 bizhub C203 GE2 R4 AO2E0Y0 F000 GE2 R4 EXE ChecksumBF30 bizhub C353P GW1 72 AO2EOY0 F000 GW1 72 EXE Checksum9217 bizhub C451 C550 C650 Special model specific firmware version GC2 R4 file name and checksum bizhub C451 GC2 R4 AOOKOYO F000 GC2 R4 EXE Checksum 80AA bizhub C550 GC2 R4 AQOJOYO F000 GC2 R4 EXE Checksum 2266 bizhub C650 GC2 R4 AOOHOYO F000 GC2 R4 EXE Checksum A684 bizhub PRO 1050 Series IC 611 Print controller system code ISW Trns install version 31_CPFO_ISW filename 1050_p131cpf0p exe Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Su
91. 72900 Solution ID TAUS0700813EN Solution Usage Description How to select a User Paper setting after it has been established Solution To access a previously established User Paper Setting perform the following 1 Press the Utility key 2 Touch Function Setting 3 Touch 05 User Paper setting 4 Select User Paper 1 2 or 3 depending on what user paper was previously established Solution ID TAUS0O701022EN Solution Usage Description How to delete Plug in forms when the password is unknown Solution If the Plug in forms password has changed or has been forgotten it can be reset using the File attached The lowest version level for this functionality is 30 COI0 LPR this file to the IC 611 and the password will be reset to the default setting To obtain the required EPROM in case the controller is not at lowest level check for the latest version of the IC 611 firmware from the SSD support home page 1 Login in via www mykonicaminolta com 2 Select the Service link located on the top of the page 3 Select the SSD link located on the left 4 Select the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left Solution ID TAUS0701099EN Solution Usage Description Machine comes out of power save immediately after the Power Save button is pressed Solution CAUSE Auto Shut Off is enabled not allowing thePower Save Button to
92. 83010 SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0800278EN Solution Usage 3 Description SD 501 Booklets are skewing and J72 90 codes Solution CAUSE When the bund clip releases the booklet at the lower limit position uneven spring tension causes one side of the booklet to release before the other This will cause the booklet to skew and an intermittent J72 90 code SOLUTION Verify that the Paper Holding Springs are installed correctly not reversed If the springs are installed correctly try adjusting the spring tension on the side that is not release correctly by unwinding the spring by a quarter turn If problem persists replace the Paper Holding Spring Left p n 15AN 5524 1E and the Paper Holding Spring Right p n 15AN 5538 1E SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0648078EN Solution Usage 2 Description SC56 02 at power up Solution CAUSE A poor connection between the operation unit and image control board or OACB SOLUTION Inspect the wiring from the operation unit to the image CB OACB Note Normally the connection problem is related to the blue connector that is connected when mounting the operation unit during machine set up Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 93 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Solution ID TAUS0649215EN Solution Usage 2
93. A firmware upgrade is required SOLUTION Install special LS 501 firmware version 50 ACGO Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701964EN Solution Usage 2 Description When searching solutions by models referenced links for the documentsare notaccessible Solution CAUSE This is a search of the printed database The links are locatedwithin the solution in the database SOLUTION Copy the solution ID number into the Knowledgebase look up Keyword field and select Search to access the solution complete with active links to attached documents Note If there is an actual dead link within the solution please send an E mail to cses kmbs konicaminolta us with the solution ID number and please identify the link Solution ID TAUS0702281EN Solution Usage 2 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 119 bizhub PRO 1050eP Deformed developing unit PET sheet background low density Solution CAUSE The packaging for spare developing units was inappropriate This deformed the PET sheet on the developing unit upper cover allowing toner scattering that results in backgroundinf or low image density SOLUTION The packaging was redesigned For units already on hand check the shape of the PE
94. Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0808275EN Solution Usage Description Thin gray lines digital on the entire page in the main scan direction that occurs on copies and prints The copied or printed image is still visible through the lines Problem may only occur with certain paper settings or on one side of a duplexed page Solution CAUSE A failed Image Processing Board SOLUTION Replace the failed Image Processing Board p n 56UA 901 4F SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0808597EN Solution Usage Description Black lines on prints copies which reappear every 10K 12K after the charge wires and grid have been cleaned Solution CAUSE Incorrect settings SOLUTION Check the followingconfiguration for charge cleaning 1 Soft switch 3 3 and 3 4 must 0 to enable the charger cleaning function Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 12 bizhub PRO 1050eF Dirty image Spots banding streaks smudged or background 2 Soft switch 2 4 and 2 5 should 1 to enable charger cleaning every 5000 copies prints 3 Version 70 base firmware or greatershould be installed Read the contents of attached Bulletin Number 6492 This bulletin contains valuable information on soft switch setting changes thatmayincrease copy quality especially if themodif
95. C Setting Perform the network setting of the main body NIC 2 TurnOFF ON the power switch Enter the Service mode Preparation on the Web browser 1 On the Web browser access the Web Utilities of the main body NIC 2 Select Extension for maintenance 2 Enter ce for User Name 4 Enter CE password for Password default is 92729272 5 Select Machine Setting data Import Export Caution If Access deny in the present machine mode message the main body may not be in the Service mode How to export 1 Select Submit which is under Export on the browser screen 2 Save the data following the screen instructions How to import 1 Select Browse which is under Import on the browser screen Select backup datathat has been saved 2 Select Submit which is under Import Considerations When importing the data the machine serial number is not checked Be careful not to import data of a different machine Solution ID TAUS0701556EN Solution Usage Description When printing from HOST trays are not switching When printing from certain applications on HOST systems PostScripttray switching which was working on Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 127 bizhub PRO 1050eP an HP printer does not function now Solution CAUSE The PostScript tray switch command for HP is more basic thanfor an IC 611 The IC 611 requires certain command switches in the tray command in ord
96. Chuck Tripp Production Print SSD Solution ID TAUS0900343EN Solution Usage Description SD 501 Improper trimming Too much or too little is being trimmed from booklets Solution CAUSE The trimming adjustment for the size being used needs to be performed SOLUTION When in the adjustment screenfor trimming use the Next or Back selection to select the paper size being used SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0900399EN Solution Usage Description When printing a job with punch settings enabled using mixed paper sizes such as 8 5x11 and 11x17 the first portion of one paper size will output but when switching to the next paper size a Punching will be canceled press start to restart message is indicated on the control panel This does not occur when copying Solution CAUSE Incorrect dipswitch setting SOLUTION Set DipSW 44 7 to 1 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0900537EN Solution Usage Description Finisher options must be emptied after every print job when using Planet Press Solution CAUSE Pile Permission is not enabled on the controller SOLUTION To enable Pile Permission on the controller perform the following 1 From the main screen touch the Machine tab 2 Touch the Controller Icon on the next screen Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 78 bizhu
97. D TAUS0802412EN Solution Usage Description Slow printing issue when utilizing Macintosh OS 10 4 x Solution CAUSE Issue with the CUPS daemon configuration file on Macintosh OS 10 4 x being corrupt SOLUTION The old CUPS daemon configuration file must be deleted and a new one created Please see the attached document for instruction on how to remove and re create the daemon configuration file SPECIAL NOTE Solution contribution by Tim Blevins KMBS Cleveland Solution ID TAUS0802698EN Solution Usage Description Finisher not recognized in driver Solution CAUSE Incorrect driver setup SOLUTIONL Follow thse steps to configure the driver 1 On thecomputer click Start lower left hand corner 2 Select Printer and Faxes 3 Click on the printer Properties 4 Click on Options 5 Select the finisher 6 Select Gather Information the click OK SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 86 bizhub PRO 1050eF Software Driver related Solution ID TAUS0900111EN Solution Usage Description The Booklet option does not appear in the Print Type drop down box of the IC 611 PCL driver Solution CAUSE The Collate box is not checked in the PCL driver SOLUTION Refer to the attached file which indicates the location of the Collate box under the Setup tab of the PCL driver To viewthe PDF Adobe Reader m
98. ECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802258EN Solution Usage Description Whentrimming amount is set to 400 steps 1 step 0 1mm via Service mode amp gt Finisher Adjustment amp gt Saddle Stitcher Adj amp gt Trimming Adjustment the edge of the booklet is not trimmed by 40mm Solution CAUSE The booklet size is too small to cut 40mm The minimum booklet size is 122mm If the finishing size is less than 122mm the cut amount is controlled Booklets are not cut as much as the steps set in the Service mode if the booket size is too small Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 58 bizhub PRO 1050eF Miscellaneous SOLUTION Increase the size of the booklet SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0802261EN Solution Usage Description How to change the Page Size in Adobe InDesign in Macintosh OSX 10 5 Solution To change the Page Size in Adobe InDesign in Macintosh OSX 10 5 1 With the document open select File 2 Select Print 3 On the General tab select the printer from the list 4 On the Setup tab select the desired page size 5 Select Print to print the job SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0802376EN Solution Usage Description Pagescope Data Administrator compatibility Solution TheMFP is not compatible with Pagescope Da
99. F THIS DOCUMENT Copyright 2008 Konica Minolta Business Solutions U S A Inc bizhub PRO 1050eF Abnormal noise or odor Solution ID TAUS0654921EN Solution Usage Description Abnormal noise and or jam codes J11 xx J12 xx J13 xx J14 xx J15 xx Solution CAUSE Cap of the torque limiter misaligns and torque on the separation roller p n 55VA R749 00 increases Note Jam codes associated with trays Tray 1 J11 01 J11 02 J11 03 Tray 2 J12 01 J12 02 J12 03 Tray 3 J13 01 J13 02 J13 03 Tray 4 J14 01 J14 02 J14 03 Tray 5 J15 01 J15 02 J15 03 SOLUTION Replace the torque limiter and separation roller if needed Design of torque limiter has been changed Modifiedstyle torque limiter p n55FA 5819 1E Solution ID TAUS0701937EN Solution Usage Description LS 501 502 abnormal noise Solution CAUSE If the clip ring keeps rotating while touching the outer rim of the bearing the clip wears and detaches from the roller shaft The bearing then becomes loose and the roller shaft is damaged If this happens abnormal noise may occur from the bearing Additionally the roller shaft becomes damaged further if the tension of the belt that transfers drive to the roller is excessive A Bearing B Clip ring C Roller D Belt SOLUTION Replace the roller with the modified roller p n 15AV46040 is the original style and p n 15AV46041 is the modified Notes 1 The modified roller is more durable and the ring has been cha
100. FPsare certified ISO 15408 EAL Level 3 Refer to the following for more detailed information concerning ISO 15408 as well as the attached Security White Paper 1 ISO 15408 FAQ 2 Trusted Computing Base 3 ISO 15408 3 4 Common Criteria Notes a To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html b Also go to Konica Minolta s bizhub security page http kmbs konicaminolta us content about bizhubsecurity html for more in depth security information Solution ID TAUS0641840EN Solution Usage 0 Description What are the dipswitch settings for the soft fuser roller Solution When using the soft fuser roller orange color roller dipswitch 27 1 should be set to 1 enable This dipswitch will only function with level 14 or higherfirmware SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0650199EN Solution Usage 0 Description SOFHA Macintosh OS 10 3 and higher PPD Solution See Bulletin 05 GB 117 and attached Release Notes for details Thelatest SOFHA printer driver is attached for accessibility in case the Download Selector cannot be accessed The driver isfor Macintosh O S 10 5 PowerPC or Intel Notes 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acroba
101. FV and UNIX does not use file extensions the way Microsoft Windows based systems do MD5 uses the md5 algorithm to computechecksums rather than the CRC 32method used by SFV The md5 algorithm is almost as fast as CRC 32 but it is much more accurate at detecting changes in files Some key features of HkSFV Easy installation and automatic uninstallation leaves no trace in the registry even goes one step further than most programs and restores previous file associations when you remove it One click creation and checking of SFVs and MD5s Flawless amp amp smooth upgrading to new versions simply install the new version Automatic association with SFV files and an option to fix file association when other programs steal it Handles SFV and MD5 files from any other program invisibly including files created on NIX Database cache of previously checked files Batch SFV and MD5 checking queue up and check many SFVs and MD5s in one pass specify a directory and check all the SFVs and MD5s in that directory including subdirectories if you want Automatically find renamed files while checking SFV or MD5 files Enqueue SFVs or MD5s during file verification Recursive directory support during creation and verification Supports creation of bad and missing files or deleting failed files Drag and drop SFV or MD5 file or directory to create check SFV or MD5 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID
102. Firmware and more 3 Refer to the attached PDF for reference To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mahen Shukla ESS BSE Solution ID TAUS0701860EN Solution Usage 12 Description HTTP 400 Bad Request error Unable to view the printer web browser PageScope Web Connection Solution CAUSE The reason for the error 1 A bad request The browser sent a request that the server could not understand 2 An attempt to communicatewith plain HTTP to an SSL enabled server port Instead use the HTTPS scheme to access the URL 3 The request could not be understood by the server due to malformed syntax The client SHOULD NOT repeat the request without modifications Note The first digit of the status code specifies one of five classes of response 1xx Informational 2xx Success 3xx Redirection Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 81 bizhub PRO 1050eF Software Driver related 4xx Client Error 5xx Server Error SOLUTION The error can be eliminated by 1 Checking for any enabled Pop up blockers and reconfiguring them 2 Checking for Internet security software that may be blocking Web access and disabling the service Example Norton Internet Security 3 Installing Microsoft NET Framework 1 1 Service Pack 1 Microsof
103. If either voltage is missing DCPS2 is defective and will need to be replaced p n 57GB84520 SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0802551EN Solution Usage Description LS 501 C1203 C 1203 or C1204 C 1204 at power up Solution PROBABLE CAUSES 1 The Grip Conveyance Sensor Adjustment has not been performed Note The LSCB may have just been replaced Perform the Grip Conveyance Sensor Adjustment procedures are listed in the LS 501 section of the Service Manual See attached procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD 2 The Holder Claw Grip is damaged or missing Reinstall or replace the Holder Claw p n 15AV 5050 1 SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0802604EN Solution Usage Description SC52 08 at power up Solution CAUSE Cooling fan FM3 has failed and or ICP6 on the ACDB may have failed ICP6 protects the ACDB circuit for FM3 SOLUTION Replace FM3 p n 13NT80510 and ACDB p n 56GB 9080 as necessary Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 112 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up SPECIAL NOTE Solution contribution by Ed
104. LUTION Perform the Tilt Gap adjustment to correct staple alignment The attached document shows the procedures for this adjustment as listed in the SD 501 Service Manual To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0O800899EN Solution Usage Description Various jam codes may occur when the punch blade in the FD 501 punch section binds Solution CAUSE The punch unit can bind when debris accumulates on the punch blade This is most likely to be an issue when there is toner on the portion of the paper being punched SOLUTION Use the procedure beginning on page 2 of attached Bulletin Number 6433 to clean the punch units indicated in the included table Punch units with serial numbers greater than those listed were produced with a design that prevents binding If a punch blade is actually broken the entire punch unit should be replaced p n 15AH 550 1 Note To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801089EN Solution Usage Description SD 501 SC77 82 Solution PROBABLE CAUSES 1 SD 501 trimming scraps not dumping backing up due to malfunction of the Bundle Exitmotor
105. MPORTANT Please instruct the customer to refrain from using this adjustment function The glue tank unit stop position is changed for each paper size to catch glue that drips from the pasting finish position during Go Ahead operation The glue tank unit shift amount is controlled for each paper size This is implemented by a PB 501 firmware upgrade PB 501 version 30 Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more CAUTION After installing this firmware version set the pasting finish position Go Ahead Go Back and pasting start position Go Ahead Go Back to 0 and adjust them again SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 15 bizhub PRO 1050eF Image blank or solid color Solution ID TAUS0701614EN Solution Usage 6 Description SD 501 dust mark appears on bundles of paper output in the Trimming mode Solution CAUSE Dus t accumulation not dropping from the Trimming board SOLUTION nstallthe following partsby adhering tothe attached installation procedure PART NUMBER ITEM 15AQ 5800 Paddle unit 15AQ 5810 Guide sheet 3 Assembly 15AQN19200 DC relay wiring K 15AQN19300 DC relay wiring L Notes 1 If trimming dust does not drop properly after installation of the
106. May 2009 123 bizhub PRO 1050eF Perfect binder failure Solution CAUSE The design of the PB 501 may permit the lead edge of the paper to be folded or damaged SOLUTION The shape of Guide Plate 6 p n A075 7012 11 has been changed and four Conveyance Sheets p n A075 7091 00 set of 4 have been added For details refer to attached Bulletin Number 6210 Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0802670EN Solution Usage 1 Description PB 501 SC78 45 glue tank underheating Solution CAUSE The glue tank heater is defective or the wiring to the glue tank heater is damaged SOLUTION Remove the glue tank and inspect the wiring to the tank heater and perform a continuity check on the heater If the wiring is damaged make necessary repairs If the tank heater has no continuity replace the glue tank assembly p n A075A36E1 SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0900483EN Solution Usage 1 Description J74 60 J74 79 and J74 89 and the cover stock wrinkles at the entrance to the PB 501 Solution CAUSE Interference with paper conveyance SOLUTION Adjust the PB 501 left side cover clamp so that the cutout is correctly aligned over the sensor SPECIAL NOTE Solution
107. Motor M19 orOPEN ICP7 on ADUDB SOLUTION Replace Transfer Assist Motor p n13GQ8003 0 Check ICP7 on the ADU Drive Board for 24V DC ICP7 is near CN521 Replace theADU Drive Board assembly p n 56UA 907 2G if necessary Note Please see attachment for reference To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0900229EN Solution Usage Description Unableto printTIFF files using PageScope Direct Print Solution CAUSE The compression method used is JPEG JFIF and the print controllersdo not support JPEG scanner compression method SOLUTION When printing a TIFF file using PageScope Direct Print please use the G3 MH or G4 MMR scanner compression methodby changing DipSW 43 DipSW 43 0 0 G4 MMR 43 0 1 G3 MH Note G3 is MH Modified Huffman and G4 is MMR Modified Modified Read MH is a one dimensional encoding scheme that compresses each horizontal scan line of the image MMRis atwo dimensional encoding scheme that makes use of the high degree of vertical correlation between each scan line in the fax image to achieve a higher compression than MH SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0900312EN Solution Usage Description The FS 503 main exit tray is grayed out in the driver
108. N Solution Usage Description Smear on the second side of the first copy in the front to rear direction Solution CAUSE Conveyance roller 2 has failed SOLUTION Replace conveyance roller 2 p n 56UA 4741 2E SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 13 bizhub PRO 1050eF Other image quality failure Solution ID TAUS0702274EN Solution Usage 2 Description Glue discoloration replacement Solution CAUSE Glue becomes discolored if the amount of glue is too small with respect to the amount of time that the glue is in the tank When the machine is powered on and only a few perfect bind jobs are run the glue in the tank will become brown as a result of being heated for too long SOLUTIONTo minimize the tendency of the glue to darken reduce the Auto Low Power and Auto shutoff times The following times are recommended Auto Low Power 5 minutes Auto Shutoff 30 minutes Procedure Utility Counter amp gt 06 Machine manager Setting amp gt 01 System Setting amp gt 01 Power Save Setting Notes 1 There are no individual Auto Low Power and Auto Shutoff settings for the PB 501 However when the PB 501 is not used for the preset time only the PB 501 shifts to the low power mode or the Auto Shutoff Mode 2 The glue termperature in low power mode is 90 degrees C If the color of the glue has changed even a
109. OLUTION Access M28 which is located in the rear of the machine in the upper right corner with hoses 1 and 2 It is the farthest right of the two side by side motors Clean the pump section and hoses of all toner 1 Disconnect all toner hoses from their fittings and vacuum the hoses It may be necessary to twist or tap on the hoses to break up compacted toner 2 Disassemble the toner pump at the rear of the machine and clean out all compacted toner 3 After reassembling test M28 by using I O outputcode 54 05 SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0655758EN Solution Usage 1 Description FD 501 J73 05 at power up Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 97 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Solution CAUSE No 24V DC present on theFolding Unitdriver board anopenICP The wiring going to subtrayexit photosensor was wrapped around one of the rollers SOLUTION Repair thewiring and replace the FDDB p n 15AG 9341E SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0O701742EN Solution Usage 1 Description LS 501 not recognized Solution CAUSE The LS 501 has been isolated in software dipswitches SOLUTION Perform the following 1 Access Service mode Touch System Setting on the touchscreen 2 Touch Software SW setting 3 Use the arrows to scroll to software swi
110. OLUTION Check setting of DIPSW 16 1 Copy reservation function If DIPSW is set to 1 Disabled slow printing output If DIPSW is set to 0 Enabled fast printing output SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0642200EN Solution Usage 1 Description C21 05 and or SC33 02 Solution PROBABLE CAUSES 1 Loss of 24V DC to the ADU driver boards due to a broken wire in the movable wiring harness from the ADU unit to the printer control board Check for 24V DC at CN500 1 and CN501 1 on ADUDB1 If no voltage is present inspect the wiring in the movable harness from the ADU unit to the printer CB and DC power supply Repair any visible breaks in the wiring If nothing visible is found replace the harness p n 56UA90600 2 Broken OPEN T S Corona wires Replace T S corona p n 56UA 2613 0 Check ICP10 on the ADU Drive Board for 24V DC ICP10 is near CN521 Replace theADU Drive Board assembly p n 56UA 907 2G if necessary Note Please see attachment for reference To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0650955EN Solution Usage 1 Description C23 22 Solution CAUSE Toner hoses are blocked with toner causing the toner pump M28 to be plugged with compacted toner S
111. ON Ifusing a screwdriver or other tool to remove the glue be careful not to damage the wiring or other parts in the glue tank unit c Reinstall the covers Right and Left 4 Rough indication of glue tank unit replacement time a When glue has attached on the solenoid plunger or rocking lever in the glue tank unit See Figure 3 of the attached photos If glue attaches on the solenoid plunger or rocking lever the pasting roller cannot move up down normally causing the following symptoms to occur Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 46 bizhub PRO 1050eF Miscellaneous The glue cannot be pasted evenly The spine part of book becomes uneven Little glue is pasted on the spine part of book Cover sheet comes unglued or does not stick on the body sheets of paper b When a large amount of glue flows out from the catcher plate and accumulates in the glue tank unit Note To view the photos in the attached Excel document Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0703206EN Solution Usage 0 Description SD 501 Saddle Stitcher Installation Manual Solution SD 501 Saddle Stitcher Installation Manual see attached
112. Open the Setup tab for this driver then select Custom Size Settings for Original Size or Output Size 6 Make the required settings on the Custom Size Settings dialog 7 Click OK to close the dialog 8 Click OK to close the screen for this driver SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 64 bizhub PRO 1050eP Miscellaneous Solution ID TAUS0901574EN Solution Usage Description Software switch DIPSW information Solution Attached is the Service Modesoftware DIPsw list based on version 70 firmware To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0901607EN Solution Usage Description Security features Solution Please refer to attached matrix to view the various security features Features included User Authentication HDD Encryption Automatic Job Erase Temporary Data Overwrite HDD Sanitizing Overwrite all data Hard Drive Lock SSL HTTPS IP Filtering Port and Protocol Control Protection from Virus Worms Secure Print Scan Data Encryption SMTP Authentication POP3 Before SMTP APOP Authentication User Network Authentication ISO 15408 Certification Copy Protect Notes a To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free
113. PRO 1050 series machines with high meter counts may experience this problem Replace the plastic drive gear p n 56UA885800 SPECIAL NOTE Solution contribution by Doug Howe KMBS San Francisco 4 The drive pin for the paper exit drive motor is damaged or the paper exit drive motor M17 has failed J94 01 codes may also be indicated Replace the damaged drive pin for M17 p n 55VA48500 or replace M17 which includes the drive pin p n 56AA801 10 5 Modified parts are available to prevent J31 01 Please refer to attached Parts Modification Notice for the details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0651354EN Solution Usage 2 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 71 bizhub PRO 1050eP Paper Conveyance jams no feed folding tearing skewing curling FD 501 SC77 33 3 hole or SC77 34 4 hole after approximately 30 000 punch operations The codes for the bizhub PRO 6500 MFPs are C 1224 or C 1225 Solution CAUSE Soilage such as toner residue is adhered to impregnated oil of the punch pin slide bearing which is attached to the punch pin punch support pedestal A p n 13QR10100 SOLUTION Clean the punch pin and the punch support pedestal approximately every 100 000 punches If the punch pin is damaged replace the punch unit
114. PRO 1050eF Miscellaneous Solution See attached System Configurator and Accessory Options List for information Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0802256EN Solution Usage 1 Description How to print an 8 5x11 booklet onto 11x17 paper Solution To print an 8 5x11 booklet onto 11x17 paper use the following settings in the PostScript driver On the Setup screen of the driver select these settings 8 5x11 Original Size Same As Original for Output Size Layout set to Normal do not select booklet here Binding Position set to Auto Print Type set to Booklet On the Special Functions screen of the driver select Center Staple and Fold SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0802262EN Solution Usage 1 Description How to change the Page Size in Adobe Acrobat in Macintosh OSX 10 5 Solution To change the Page Size in Adobe Acrobat in Macintosh OSX 10 5 1 With the document open select File 2 Select Page Setup 3 Format For Select the printer from the list 4 Page Size Select the desired page size 5 SelectOK SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0802526EN Solution Usage 1 Description Field tips problems printing with Adobe Acrobat
115. PS17 p n 13QA85511 and the overlap mechanism for damage The belt for the overlap mechanism may have also come off the pulleys Place belt back on pulleys and re tension using the belt tension mechanism Note To inspect the SD unit must be pulled away from the accessory to which it is attached Solution ID TAUS0700244EN Solution Usage 1 Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a command prompt type java version 2 Press Enter 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Solution ID TAUS0700302EN Solution Usage 1 Description Are the original design FD 501 and SD 501 compatible with thebizhub PRO1050E Solution The original design FD 501 and SD 501 are compatible with the bizhub PRO1050E Solution ID TAUS0700970EN Solution Usage 1 Description MODE UNAVAILABLE FOR STAPLE MODE MODE WILL BE CANCELLED driver message when trying to print with booklet mode Solution CAUSE Possible faulty part isolation dipswitch tripped or unavailable on the finisher SOLUTION Check the isolation dipswitches 33 34 and 35 under System settings 25 mode of the Field Service Manual and make sure that they are all set to NORMAL set to0 Solution ID TAUS0701279EN Solution Usage 1 Description PB 501 what
116. S 503 15AE FD 501 15BN SD 501 15AQ LS 501 15AM The legacy finishing options for the bizhub PRO 1050 start with the following serial numbers FS 503 15AA FD 501 15AH SD 501 15AN LS 501 15AV Notes 1 The finishing options for thebizhub PRO C6500 are capable of being used on thebizhub PRO 1050 The finishing options are shipped with firmware for thebizhub PRO C6500 and must be flashed withbizhub PRO 1050 firmware to work In order to flash to the appropriatebiznub PRO 1050 firmware version the newer style finishers must be configured with the hardware dipswitches set to 1 ON 2 OFF 3 ON 4 ON If the finishing options are installed lateron a bizhub Pro C6500 the firmware has to be flashed again to the correct model 2 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 When connecting the finishing features onto the bizhub PRO 1050 the nearest finisher needs the jumper installed in connector 19 on the finisher control board All other finishers should have the wiring connector for connector 19 installed SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0700293EN Solution Usage 4 Description C23 13 while making copies or at power up Solution PROBABLE CAUSES 1 Dirty M10 Air separat
117. S Remote Care CSRC error 00 05 when performing the TX RX test Solution CAUSE Incorrect machine password SOLUTION The correct password for the bizhub PRO 1050 series machine is the first four digits of the equipment ID followed by PRO1 XXXX PRO1 Uppercase letters must be used SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0900884EN Solution Usage Description Cannot flash the accessories at installation Solution CAUSE Improper combination or connectoin of accessories with the main body SOLUTION Refer tothe attached document Flashing Info xls for proper hardware dipswitch and connector settings to allowproper communication from finisher to finisher SPECIAL NOTE Solution contribution by Felix Burgen ESS BSE Solution ID TAUS0901343EN Solution Usage Description Poor transfer Transfer error when running HV Adjust Transfer Also possible codes such as J31 02 SC28 03 and SC28 04 Solution CAUSE Failed HV2 SOLUTION Prior to replacing HV2 please verify that the T S corona p n 56UA 2613 0 is good Also check ICP5 on the ADU Drive Board for 24V DC ICP5 is near CN531 If ICP5 is not OPEN then replace HV2 p n 56UA 8402 1 Replace ADU Drive Board assembly p n 56UA 907 2G if necessary Note Please see attachment as a reference for ICP5 location To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at
118. T sheet attached to the upper cover of the developing unit If dents are noticed replace the upper cover with the one from the old developing unit if it is not damaged Or obtain a new cover p mn 56UA 3012 Refer to the attached PDF bulletin for details and illustration of deformed PET sheets Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702474EN Solution Usage 2 Description Will PageScope Direct Print support PDF version 1 6 Solution PDF version 1 6 is notsupported by PageScope Direct Print on the bizhub PRO 920 1050 series Therefore please use PDF version 1 4 or 1 5 Note The upcoming model releases will support PDF version 1 6 Solution ID TAUS0800170EN Solution Usage 2 Description The PB 501 canbe installed on both the bizhub PRO 1050 and bizhub PRO C6500 To ensure proper operation of the PB 501 settings must becorrect depending on which main body it is beinginstalled Solution bizhub PRO 1050 setup Access the PB control board by removing the cover above the book stacker Ensure that DIP SW 1 is OFF If only the PB 501 will be installed on the bizhub PRO 1050 leave the jumper on CN29 If any other finishingoption is being installed FD LS or SD remove the jumper from CN29 on the PB control board and install wire harness connector 29 onto CN29 Install PB firmware ve
119. TAUS0901528JP Solution Usage Description How to set a custom paper size in the print driver Solution Microsoft Windows 98 Me 1 Click the Microsoft Windows Start button 2 Point to Settings and click Printers The Printers window will open 3 Select this driver in the Printers window and open its screen Note To open this driver s screen select this driver in the Printers window and click Properties on the File menu 4 Open the Setup tab for this driver then select Custom Size Settings for Original Size or Output Size 5 Make the required settings on the Custom Size Settings dialog 6 Click OK to close the dialog 7 Click OK to close the screen for this driver Microsoft Windows NT4 2000 XP 1 Log onto Windows with a login name such as Administrator that has administrator privileges Note If this printer driver is shared from another personal computer login with a user name that has administrator privileges on that computer 2 Click the Microsoft Windows Start button 3 Point to Settings and click Printers The Printers window will open Note The procedure for opening the Printers window may vary according to the operating system 4 Select this driver in the Printers window and open its screen Note To open this driver s screen select this driver in the Printers window and click Printing References on the File menu for Microsoft Windows NT click Document Defaults 5
120. Touch 11 Finisher Adjustment c Touch 06 Saddle Stitcher Adj d Touch 07 Trimming Adjustment e Enter a value using numeric keys and touch Set Value 1 step 0 1mm Note Modified parts for the paddle need to be installed For more detail please refer to the attached Parts Modification Noticeand the parts installation procedure To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IMPORTANT Please be aware that some or all of the modified replacement parts may not be readily available as thisis a recently releasedmodificationby Konica Minolta Japan 6 19 2008 SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801127EN Solution Usage Description SC78 41 error code with the PB 501 installed Solution CAUSE Incorrect setting s and or firmware version SOLUTION Set dip switch 3 1 to 0 Verify version 30 firmware or higher is on the PB 501 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Gary Scimeca and Bob Moeller Production Print SSD Solution ID TAUS0801437EN Solution Usage Description FS 503 will not initialize even though the main body does recognize it Solution
121. a PDF Adobe Reader must be installed Adobe Reader Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 88 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone and Bob Moeller Production Print SSD and Felix Burgen ESS BSE Solution ID TAUS0654643EN Solution Usage 9 Description FS 503 SC77 25 Solution CAUSE A failed paper lift up gear and or the intermediate roller open close motor M25 Note The motor worm gear and paper lift up gear are worn or improperly meshed and unable to transmit the drive This applies to machines below the following serial numbers 15AE03833 15AF00951 Manufacturing changes were made to eliminate this situation on machines with higher serial numbers SOLUTION Replace paper lift up gear p n 540077321 and or the intermediate roller open close motor p n 15AAR71700 includes worm gear Notes 1 The operation of the intermediate roller and motor can be checked using I O mode output code 72 56 When initiated the intermediate roller should perform a home search 2 If improperly meshed and only slightly worn loosen the screw that fixes the M25 motor using bit 1 Phillips head screw driver While pressing the worm gear slightly in the direction of the gear tighten the screw and apply a drop 2 3mm
122. ader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0702582EN Solution Usage Description Maximum number of LS 501 stacker units that can be attached to the main body in succession Solution The maximum number of LS 501 stacker units that can be attached to the main body in succession is two Solution ID TAUS0702601EN Solution Usage Description Why does the machine touchscreen display a COPY count value The machine is a printer only device Solution This is normal operation Any internal machine lists or test prints that are output are registered as copies as opposed to prints since they are generated independently of the print controller Solution ID TAUS0702743EN Solution Usage Description Correction is requiredto the bizhub PRO 1050 schematic diagram Solution CAUSE The thermistor inputs are incorrectly labeled The schematic diagram falsely indicates that the ADU PWB controls the thermistors SOLUTION The connectors should be H1 through CN451 pins 2 and 3 at rear of fuser to CN223 pins 7 and 8 on PRCB TH2 through CN451 pins 4 and 5 at rear of fuser to CN223 pins 5 and 6 on PRCB TH3 through CN451 pins 6 and 7 at rear of fuser to CN223 pins 3 and 4 on PRCB TH4 through CN451 pins 8 and 9 at rear of fuser to CN223 pins 1 and 2 on PRCB Solution ID TAUS0702890EN Solution Usage Description Printing to a Windows Samba shared printer
123. aft to bind and stalling M2 at the rear of the stacker Please see attached page 14of the FS 503 Parts Manual as a reference To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SOLUTION Clean the shaft and bushings and all other related shafts and bushings SPECIAL NOTE Solution contribution by Hector Nunez Edwards Business Machines Solution ID TAUS0800752EN Solution Usage 0 Description PB 501 J74 71 or last sheets of paper misaligned skewed Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 73 bizhub PRO 1050eP Paper Conveyance jams no feed folding tearing skewing curling Solution CAUSE Rotation Arm Right preventing proper paper feed or the Regulating Plates creating a misfeed condition of last sheets of paper SOLUTION Modified parts are available to eliminate the problem See attached Parts Modification document for details To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0802607EN Solution Usage 0 Description FS 503 incorrect alignment of stapled copies Solution CAUSE Incorrect adjustment of alignment Fr p n 15AA42470 or alignment plate Rr p n 15AA42480 SOLUTION Perform the alignment Fr or alignment plate Rr adjustment
124. are being indicated and powering ON OFF the copier does not clear issue Solution CAUSE Failedfaulty parts feature of the copier If an error or service code goes un cleared the copier will automatically isolate the option so copies can be made without the option SOLUTION To clear the issue with the tandem tray perform the following 1 Enter the service mode Service mode menu screen Press the 07 System Setting key A sub menu appears on the right side of the screen Press the 01 Software SW Setting key on the sub menu Software switch setting mode screen Press the up arrow down arrow key or the numeric keys to select a DIPSW bit number Press the On 1 or Off 0 key to set the selected bit number ON OFF Set DIPSW 33 bit 7 fromOn 1 to Off 0 7 Press the Return key to return to the Service mode menu screen on which the sub menu was displayed ouaRWP Solution ID TAUS0701265EN Solution Usage Description Default HDD lock password information Solution Thebizhub PRO 1050 and 920 series have the function to protect HDDdata which is activated when the security enhance mode is enabled This function is explained in the User s Guide Security However the description about the default password password when machine is shipped from the factory is incorrect Default password Wrong 9 digit main body serialnumber Correct 9 digit main body serialnumber 23 space characters However ther
125. arying paper speed Replace the Conveyance Motor M2 p n 15AV 8002 0 SPECIAL NOTE Solution contributed by Frank Bartosik Illinois Paper Company Solution ID TAUS0703798EN Solution Usage 3 Description SD 501 SC77 77 installed on B W MFPs or C 1258 installed on Color MFPs at power on Abnormal noise may accompany the error Solution PROBABLE CAUSES 1 Worm gear of bundle press motor M23 is loose due toset screw s not gripping shaftbecause ofinsufficient lock agent or a set position failure Bundle press section does not return to its home position and it cannot be detected by the bundle press home sensor After the operation starts bundle press section does not move to the predefined position and it cannot be detected Abnormal noise also may occur since the motor keeps rotating when gears do not engage properly If the worm gear is not worn or the edge part of the worm gear is not cracked reinstall it on the motor If the gear is damaged replace it p n 15AN 7720 1E Note When tightening the worm gear set screw s a as seen below please apply lock agent older SD 501 M23 motor worm gearshave one set screw whereas the more recent production models havetwo screws 2 The bundle press home position sensor PS37 is not being actuated by the bundle press motor M23 The bundle press cable is wrapping around itself causing the unit raise up cocked instead of parallel Inspect and realign the cable to wind properly around the
126. ations tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were thatMedia Mixed function is not available by network printer IC 611 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 0 7 the PostScript Adobe driver version 1 0 0 7 or the PCL driver version 1 0 1 the print controller can be used with the following restrictions 1 The watermark function will not function when using the PCL driver 2 The PostScript Visual driver is not available with Microsoft Windows 2003 Server 3 Booklet mode may not function when called within Adobe Acrobat IP 901 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 1 and 2 1 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were that Owner Information functions were not available bizhub C350 Standard Controller Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 applications loaded Testing has been performed with the PCL driver version 1 0 with the following restriction The watermark feature will n
127. attached vCare CS Remote Care E mail Communication Troubleshooting Guide are troubleshooting methods and procedures to resolve vCare E mail Communication issues Topics addressed are A Essential vCare Technician troubleshooting tools B Email Communication Requirements C Additional Requirements D Troubleshooting when a email communication test fails E EMAIL Server Considerations F Determining the type of Authentication required on a Mail Server through telnet G Ethereal network capture to diagnose email connectivity issues H Performing a Communication Test Printing the Communication Log and verifying that the MFP is communicating with the vCare system Verifying through the vCare web application that MFP setup is complete J Example Mail Server logs which record a CSRC Communication Test and reception of a setup email K Advanced Email Communication Troubleshooting Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0800366EN Solution Usage 3 Description When printing from Microsoft Publisher andperforming a mail merge thecopiesare all stapled together Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 82 bizhub PRO 1050eF Software Driver related CAUSE Th
128. b PRO 1050eP Paper Conveyance jams no feed folding tearing skewing curling 3 On the next ascreen touch 02 Printer Setting 4 Touch 01 Basic Setting 5 Touch Next 6 Touch Pile Permission and select ON SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0900544EN Solution Usage Description J73 17 after paper output onto the sub tray or paper passes through the LS 501 LS 502 Solution CAUSE The sponge which is attached on the gate stopper section that controls the LS entrance switching gate has sagged downward due to age deterioration Sometimes the gate stopper moves for no apparent reason Then the gate interferes with the sensor PS4 during operation As the result the sensor chatters causing J73 17 to occur A Gate stopper B PS4 SOLUTION As a temporary measure pull out the gate solenoid If the gate interferes with the sensor slightly push the gate stopper with a finger toward the gate until the gate does not interfere with the sensor when the solenoid is pulled CAUTION Do not push the gate stopper too much Ensure that the gate stopper does not protrude into the gate Note The gate stopper interference rubber will be changed as follows Rubber material CR rubber hardness 60 degrees Size Rubber plate thickness 2 0mm 10mm x 8mm the horizontal dimension of the rubber will be changed from 5mm to 8mm SPECIAL NOTE Solution contribution by KMBT Japan So
129. be misaligned in a stapled bundle The finisher program has been updated The paddle motor driving frequency and acceleration and deceleration curve specification have been changed The change has been appliedin the FS 503finisher program version 71 for bizhub PRO 1050 series only and version 27 bizhub PRO C6500 C6500P only Thefirmware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Also please see the attached files in case the Download Selector cannot be accessed Note To viewthe Release Notes PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan 2 The stacker regulating belts paddles are not turning due to the paddle motor M2 not functioning Paperis catching on the paddles Check the operation of M2 using I O check mode output code 72 76 If the motor does not function or is noisy sluggish replace M2 p n 15AA R738 00 SPECIAL NOTE Solution contribution by Bob Moeller and Greg Lantowski Production Print SSD Solution ID TAUS0808512EN Solution Usage 1 Description FS 503 sheets within a set misaligned or not stapled Solution CAUSE The bushings for the paper feed roller shaft holderare binding due to contamination causing the sh
130. blade p n 15AN 5700 as necessary Solution ID TAUS0655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Category 6 cable standard Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Solution ID TAUS0700424EN Solution Usage Description Unable to delete forms placed on the IC611 HDD via the PostScript Plug in SOHFA driver Solution CAUSE Password entered incorrectly from within the driver when attempting to delete SOLUTION To delete previously created forms using the Plug in driver perform the following 1 From within application i e Microsoft Word select properties 2 Select bizhub PRO 1050 tab 3 Select Forms upper menu bar scan to the right to view 4 Once in forms highlight the form to be deleted 5 Enter the password password without the quotes 6 Select delete form f the password in the driver matches the password on the machine the form selected will be deleted Solution ID TAUS0700707EN Solution Usage Description PB 501 not recognized when attac
131. board Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 29 bizhub PRO 1050eF Miscellaneous The checksum result after program writing does not match the ROM checksum data of the ISW transfer data file Restart from ISW If the error persists the ISW transfer data file may not be created correctly C4 Output device error such as output timeout An error was detected in the ISW board targeted at that time Check the ISW board E1 Failed to erase flash ROM during ISW to printer control board and FNS control board There is an error in the flash ROM on the printer control board or FNS control board Restart from ISW If the error persists the life of the targeted flash ROM may have expired Replace the targeted control board E2 Failed to write flash ROM during ISW to printer control board and FNS control board There is an error in the flash ROM on the printer control board or FNS control board Restart from ISW If the error persists the life of the targeted flash ROM may have expired Replace the targeted control board E3 Communication error between image control board printer control board and FNS control board during ISW to printer control board and FNS control board Check the I F between the image control board and printer control board or I F between the printer control board and FNS control board Error Code Description Action F80 11 Printer Control ISW not written Perform ISW da
132. bs when printed would be held at theMFP waiting for user interaction PROOF before printing Solution CAUSE The jobs when printed would be held at theMFP waiting for user interaction PROOF before printing Jobs were saved before archiving as Held SOLUTION Choose an Archived joband importinto PrintStation Manager Right click and select Info in Finishing Output these jobs were checked as Held Onceunchecking Held the jobs will print immediately SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800151EN Solution Usage 1 Description When printing booklets with a cover page or an odd number of sheets the cover page may be misaligned or skewed when stapled Solution CAUSE Settings need to be changed SOLUTION Enabling Cover sheetsingle fold control with folding amp amp stapling multi center settingimproves accuracy of folding cover paper DipSW 40 3 DipSW 40 2 Mode 0 0 Normal control 0 1 Enablescontrol under a certain condition see note 1 0 Enables the control all the time Note Enables the control only when the weight of cover paper fed from the main body is 131 g m 2 or heavier SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0800177EN Solution Usage 1 Description Copies prints are skewing as they pass thru the SD 501 Solution CAUSE Timing of the release solenoid due to a failed FNS CB SOLUTION ReplacetheFinisherControl B
133. cant is Molykote EM 30L grease p n 00GR00220 Some points are lubricated every 4 000 000 prints others every 8 000 000 prints Refer to attached Bulletin Number 6199 for complete details including the parts to be lubricated and a detailed schedule Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan and Ed Bellone lan Lynch Production Print SSD Solution ID TAUS0703457EN Solution Usage Description How to allow custom size paper tray setting smaller than 182x140mm Solution Setting software dipswitch 21 4 to1 will allow the trays to be set to a minimum 150x132mm custom size SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0703614EN Solution Usage Description When using heavy cover stock above 105g m2 and Normal stock below 74g m2 for inside pages themachine runs the inside pages then indicates Please wait initial job operating This takes about 10 seconds then runs the cover sheet saddle stitches the booklet and dispenses it After outputthe display indicates Finisher operating then Please wait initial job operating and this takes about 20 seconds then starts the job over again Solution CAUSE Difference in paper Weight Type After the machine has printed the last inside page the fuser must heatup
134. capstan 3 Swing springs left p n 15AN 5029 1E and right p n 15AN 5030 1E are broken Replace the left and right swing springs SPECIAL NOTE Solution contribution by David Leathers Blue Technologies Inc and Greg Lantowski Jim Behrends Ed Bellone Production Print SSD Solution ID TAUS0646893EN Solution Usage 2 Description J31 01 Solution PROBABLE CAUSES 1 Loop timing is incorrect for different type of paper The jamming may be intermitttent and usually occur once within the first few hours of operation in the morning Clean the 1st paper feed bushings and increased the 1st page loop by one increment Note Depending on type of paper loop adjustment should be done in increments of 1 one 2 The registration motor M17 has failed Jams when copying from any paper tray To check the operation of the registration motor M17 perform the following a Access the I O mode output code 83 multimode 01 to energize the registration motor The registration motor should rotate freely at 490mm s b If the registration motor makes a loud noise and fails to rotate it has failed Replace the registration motor p n 56UA 3860 as necessary SPECIAL NOTE Solution provided by Steve Boerger KMBS Chicago 3 M18 loop motor has a plastic drive gear attached tothe output shaft The drive pin that holds the gearhas worn through a good portion of the plastic gear causing excessive play This resultsin timing problems Note The bizhub
135. contribution by Greg Lantowski Production Print SSD Solution ID TAUS0702414EN Solution Usage 0 Description How to replace the PB 501 glue tank Solution To replace the glue tank in the PB 501 use the procedure detailed in Bulletin 6079 attached This procedure supplements the information in the PB 501 Service Manual Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0900106EN Solution Usage 0 Description PB 501 checklist for uneven glue supply amp amp Glue Tank replacement procedure Solution To check if there is uneven glue supply mainly at PB 501 rear side and what is necessary andimportant to do if the glue tank is replaced refer to attached checklist To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KM Europe BEU Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 124 bizhub PRO 1050eF Perfect binder failure Solution ID TAUS0653391EN Solution Usage Description SD501 trimmer board laminating causing mylar pieces to collect on the blade and waste container Solution A new version trimmer board gray is now available Install the new version trimmer board p n 15AN 52821E and
136. d the tray size adjustment should be performed also 5 The Printer CB hasfailed Replace the Printer Control Board p n 56UA 902 21 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0703474EN Solution Usage 6 Description Trimmed surface is poorly finished For example it is incompletely trimmed or the surface is burred Solution CAUSE The paper holding plate in the trimmer unit is not positioned correctly or the holding plate may become loose due to machine vibration while used SOLUTION Remove the trimmer unit and reinstall the paper holding plate A in the photo correctly as instructed in the attached document Trimming performance is affected if the paper holding plate is not positioned correctly Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan and Ed Bellone lan Lynch Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 69 bizhub PRO 1050eP Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0648452EN Solution Usage 4 Description SD 501 SC77 78 Solution PROBABLE CAUSES At power up Saddle stitch mode is grayed out on the operation panel CAUSE The SD501 is locked out due to a mechanical malfunction SOLUTION I
137. d when setting the amount of image shift Ability to change output paper size when the page size is different between sides 1 and 2 In printer mode when outputting duplexed mixed size documents if the page size is different between sides 1 and 2 side 2 is not printed on that sheet instead is printed on side 1 of the next sheet Example If side 1 is 8 x11 and side 2 is 11x17 side 2 will not print on the back of the 81 2 x11 sheet it will print on side 1 of the following 11x17 sheet Dipswitch 29 2 0 Normal control default 29 2 1 if size is different print on next paper Function to check staple capacity when print operation starts During the batch reading Dipswitch 21 0 0 if the staple capacity is exceeded then the staple mode is canceled Printing continues without interruption Dipswitch 14 3 0 Stop printing when the staple capacity is reached default 14 3 1 Cancel the staple mode and continue output Page stamp dash length setting moved to key operator setting In the Utility menu 02 Function Setting 02 Each Function Setting Dash Length Stamp Page has been added Note When this program version is installed the Dipswitch setting status before installation is carried over however the old software Dipswitch setting becomes invalid Removed 2 Repeat and Staple constraint Dipswitch 29 0 0 Prohibited default 29 0 1 Enabled constraint removed The LS 501 LS 502 stacking capacity can be set
138. de perfect binder does not recover after the main body recovers from the Low Power mode Solution CAUSE Main body firmware requires an update SOLUTION To temporarily resolve the issue on the MFP screen select Output Application amp gt Perfect Bind then press OK By this action the perfect binder starts the recovery operation The indicator for the perfect binder will now appear on the operation screen As a permanent fix install firmware version 50 or greater The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUSO800689EN Solution Usage Description Tray 1 or Tray 2 will not open Solution CAUSE Failed Handle release sensor SOLUTION Check for and removejammed paper Replace PS9 Handle release sensor for Tray 1 p n 56AA85511 orPS15 Handle release sensor for Tray 2 p n 56AA85511 SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 107 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Solution ID TAUS0800737EN Solution Usage Description SD 501 staples jamming misfiring not pushing through sheets Solution CAUSE Staple unit not adjusted correctly SO
139. device printer on an AS 400 system using SCS over LAN Solution To Create a Device Description on AS 400 to print to KMBS printers perform the following 1 From the Main Menu under Selection or Command type CRTDEVPRT amp lt enter amp gt 2 Change the following to set up the printer those settings not changed keep at default a Device Description name the printer i e KMPrinter b Device Class LAN c Device Type 3812 d Device Model 1 e LAN Attach IP f Port number 9100 g Font Identifier 011 h Form Feed Autocut i Manufacturer HP5si j Paper Source both letter k Address TCP IP address of the NIC User Define Option IBMSHRCNN m System Driver hit F4 IBMSNMPDRV or HPPJLDRV if SNMP is disabled in the environment Note Vary ON the device to allow attachment SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 25 bizhub PRO 1050eP Miscellaneous Solution ID TAUS0801706EN Solution Usage 7 Description Paper Test requirements Solution For initial test the dealer branch must supply 1000 sheets of the media paper Once the paper is received the ticket is transferred to ESS If the initial test does not have any issues then a second test can be done The dealer branch must supply enough media to cover 1 3 of a PM cycle There is a charge involved to cover labor and supplies The deal
140. dual needs and that of local building requirements and code SPECIAL NOTE Solution contribution by Ron Reed ESS SSD Solution ID TAUS0801513EN Solution Usage 1 Description Caution when installing bizhub PRO C6500 bizhub PRO 1050 common options FD 501 FS 503 LS 501 PB 501 SD 501 Solution The bizhub PRO C6500 and bizhub PRO 1050 have common finishing options The product names are the same however the connectable engines differ depending on the product codes Please check the product codes and install them to appropriate engines Option product code common to bizhub PRO C6500 and bizhub PRO 1050 FS 503 15AE all FD 501 15BN North America 15BP Europe SD 501 15AQ all LS 501 15AM North America 15AT Europe PB 501 A075011 North America AO75WW1 Europe AO750Y1 Asia Pacific Generic Note The products of the above product codes can be connected to both bizhub PRO C6500 and bizhub PRO 1050 by switching the dipswitch which is located on the control board of each option only on LS 501 the switch is toggle type and located in the connection part to the next option and rewriting the firmware As the default the switches are set to bizhub PRO C6500 When connecting to bizhub PRO C6500 the switch operation is not necessary When connecting to bizhub PRO 1050 the switch operation is necessary Option product code dedicated to bizhub PRO 1050 FS 503 15AA all FD 501 15AH North America 15AJ Eur
141. duction Print SSD Solution ID TAUS0802851EN Solution Usage Description Error code J72 30 J 7230 Solution CAUSE After the paper exit driving shaft has been replaced the jam occurs Light shielding tape was not applied to some replacement parts This occurs only with replacement parts production machines are not affected SOLUTION Apply black vinyl tape to the shaft as instructed inBulletin Number 6598 It is preferable to use tape with a matte non glossy finish Obtain the tape locally PARTS INFORMATION The following spare parts may not have tape applied If they do not apply it as instructed in attached Bulletin Number 6598 when installing the part into the machine To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Model Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 76 bizhub PRO 1050eF Paper Conveyance jams no feed folding tearing skewing curling Description Part Number FS 503 Paper exit driving shaft 15AA46290 FS 521 Driving shaft H A0GY902100 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0808525EN Solution Usage Description SD 501 in some cases a pressure line may appear about 25mm from the trimmed edge of a booklet This is most noticeable with the following conditions Glossy coated stoc
142. e McCarthy David Aekus Ed Bellone Production Print SSD Solution ID TAUS0801024EN Solution Usage 4 Description SC32 10 at power up Solution PROBABLE CAUSES 1 Failed ICP21 on the PRCB Replace PRCB p n 56UA 9023J IMPORTANT If themodified print control board is installed in a machine that has NOT been modified in production Copy Paper Skew Detection function must be turned OFF in the Utility menu Skew Detection Threshold will appear in the Utility menu Function Setting applies only to bizhub PRO 1050e and bizhub PRO 1050eP beginning with serial numbers 58U or 58W Note Please review attached Bulletin Number 6492 before updating to version 70 firmware To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 Failed Transfer Separation Suction Fan FM4 Replace FM4 p n 56UA 8053 0 SPECIAL NOTE Solution contribution by David Aekus and Ed Bellone Production Print SSD Solution ID TAUS0642217EN Solution Usage 3 Description LS 501 PLEASE REMOVE PAPER FROM STACKER message at power up Solution CAUSE Stacker upper limit sensor PS3 p n 13GA85511 or Paper empty sensor PS6 p n 120A85521 areON when tray is empty SOLUTION Using diagnostics verify the condition of the sensors For PS3 use diagnostic code 73 P 07 P LOW L should be displayed For PS6 use code 73 P 08 P HI H should b
143. e displayed If either sensor is in the wrong condition check the wiring and actuator p n 15AV50460 for the affected sensor Note These checks should be performed with the stacker tray removed SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0652076EN Solution Usage 3 Description SC76 04 Solution PROBABLE CAUSES 1 A damaged or missing gripper causing the grip conveyance home sensor PS5 to not see the gripper Replace the damaged or missing gripper parts Refer to LS 501 LS 502 Bulletin Number 5025 for installation assistance Notes a Be sure to perform the grip conveyance sensor adjustment as outlined in the LS 501 LS 502 Field Service Manual b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution provided by Walter Yantz KMBS Melville NY 2 Abnormality created when machine attempts to recover from lower power mode Change power save settings to Auto Off Utitlity amp gt Machine Manager amp gt System Setting amp gt Power Save Setting amp gt Auto Off select desired time before Auto Off Note The SC76 04 code usually occurs onlyin the morning SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 92 bizhub PRO 1050eF Warm up wrong di
144. e staple mode Set the paperto use in Tray 2 and select Custom with manual input of the actual paper size and Paper weight for Tray 2 On the copy screen select Tray 2 set the original and select single staple mode Press Program bizhub PRO 920 Mode Memory bizhub PRO 1050 key and register the job with an arbitrary name Then set other paper in Tray 2 and recall the above program job Tray 2 and single staple mode are selected but the paper size and weight information previously set for Tray 2 has changed If the user copies the job without change the job is printed on the paper currently set in Tray 2 Solution CAUSE This isproduct specification Note When registering a program job only paper feed tray information is stored for paper related information Paper size type and weightis not stored When the program job is recalled paper currently set in the specified tray is used SOLUTION When recalling a program job set the paperto use in the specified tray and set the paper conditions again before outputting SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801628EN Solution Usage Description What controls the amount of glue pellets to be dispensed There is not enough pellets being dispensed tofill the glue tank Solution The timing to supply pellets into the glue tank is determined by the glue tank temperature sensor Up TH2 provided in the glue tank unit As the molten glue inside the glue tank decr
145. e was afirmware bugcausing the default password tochange tothe 9 digit main body serial number This has been corrected by a firmware revision Therefore there are cases the default password may have been changed to the 9 digit main body serial number unintentionally To change the HDD lock password input of the default password is required Basically it is possible to change the password by inputting the 9 digit main body serial number 23 space characters If this password is not accepted try the 9 digit main body serial number CAUTION After changing the HDD lock password be careful not to forget the new password Note Please ensure that the latest firmware update is installed The latest version firmware or system software is available via the Konica Minolta Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 48 bizhub PRO 1050eF Miscellaneous Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ron Reed ESS SSD Solution ID TAUS0701525EN Solution Usage Description It is not possible to make a print at onceifa TIFF file was directly printed without using a print driver such as PageScope Direct Print Solution CAUSE The image file was recognized as a custom size original This occurs due to the bizhub PRO 1050 920 recalculating the image size as 600dpi instead of using
146. e writer was set to INQ then the intervention will require an operator input to retry or to cancel the writer At R370 the Printer Error message is not recognized on ASCII printers Change the User defined options parameter to ERRMSGINFO Ifthe Printer Error Message parameter was set to INFO then the driver will continue to retry until the connection has been established or the TCP IP has closed the socket or in the case of a slow printer processor the proper response is obtained which is either the printer is on line or that the printer has received all the data If the connection was eventually successful the intervention message will be attempted to be removed from the message queue and process will continue Please set the Printer Error Message to INFO and the User Defined options to ERRMSGINFO SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUSO800900EN Solution Usage 0 Description PB 501 glue removal tool Solution A new tool is available to simplify the process of removing glue from the glue tank in the PB 501 Although previous methods are still acceptable the new jig reduces time and makes the process cleaner and easier Complete instructions for using the glue removal tool are in attached Bulletin Number6434 Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html
147. eases the TH2 surface not soaked in the glue becomes wider This finally causes the TH2 temperature lower than a prescribed level and it is judged that the glue is getting low and another pellets need to be supplied It is recommended to set the PB 501 top glue sensor to 136 degrees viathe Service mode SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0801678EN Solution Usage Description How to create a one touch from the controller Solution To create a one touch from the controller 1 Select Scan 2 Select SMB Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 56 bizhub PRO 1050eF Miscellaneous 3 Select Manual 4 Profile Name n ame that appears as the one touch 5 Reference Name used as a search key word whensearching destinations 6 Host Address specify an SMB server name or a TCP IP address of the SMB server 7 File Path specify a directory in the SMB server 8 Login Name specify a Login Name for the SMB server 9 Password specify a corresponding Password 10 Register SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0801705EN Solution Usage Description How to formata replacementHDD 1 Solution The HDD 1 ships preformatted and is plug and play No additional formatting is required SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS080
148. edgement SOLUTION For the bizhub PRO 1050 load minimum firmware30 COKO and setsoft switch 43 5 to1 For the bizhub PRO 920 load minimum firmware20 COKOand set soft switch 43 5 to1 Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701706EN Solution Usage Description Cannot withdraw the ADU The release handle will not move Solution CAUSE One or more of main body paper tray handle release sensors is ON which will not allow the ADU to be withdrawn SOLUTION Using I O input check the handle release sensors for Tray 1 and Tray 2 If either sensor is ON inspect the tray latch mechanism and repair as needed Note Itis normal operation that the ADU cannot be withdrawn if any main body paper tray is open Solution ID TAUS0701723EN Solution Usage Description Correction in PB 501 Wiring Diagram Solution On the PB 501 Driver Boardwiring pins 1 amp amp 2 are missing onconnector 83 The wiring diagram in the Version 3 Service Handbook shows two gray wires supplying 24V DC to M32 On first production units the wires are not missing and are yellow in color The wiring diagram is incorrect in showing the wires From the start of production the wires have been moved Proper connection information is attached Note To view the document Micro
149. ehrends Production Print SSD Solution ID TAUS0802806EN Solution Usage Description Approximately 1 2 hours afterpower up black stripes appear on prints Stripes are without margins in crosswise direction andshow no set pattern in distance between them Please refer toattached examples Solution CAUSE Failed write unit SOLUTION Replace write unit p n56UA 6502 SPECIAL NOTE Solution contribution by KMPoland BPL Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 16 bizhub PRO 1050eF Image delay advance shift or skew Solution ID TAUS0800715EN Solution Usage 1 Description Improving image registration accuracy between Side 1 Side 2 Solution Please refer to the attached document for the parts to replace to improve front and back position accuracy To view the attached document Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN Solution ID TAUS0801540EN Solution Usage Description Image is mis centered when using preprinted paper Solution CAUSE Incorrect detection by centering sensor If using preprinted paperwith asolid black image on the lead edge the sensor may detect the edge of the paper incorrectly If a black solid image is located near the dotted area as shown in Fi
150. ent standard in the attached Rough indication document Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 99 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up During the manufacturing process the following values are input Basic 0 8mm Only for 7mm or thicker book printed with bizhub PRO C6500 1 5mm Adjustment target during the manufacturing process Book thickness 10mm cover paper weight 128g m2 For specified paper for PB 501 see the attached Specified Paper for PB 501 document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801457EN Solution Usage 1 Description When printing from AS 400 the writer fails when printer runs out of paper Solution CAUSE The writer on the AS 400 will stop the print job when it receives a paper out signal if the paper out signal is not cleared by adding more paper then the network connection to the printer is terminated by the MFP SOLUTION Increasing the Network timeout on the MFP corrects the issue To set the Network timeout use the following procedure Most MFPs 1 Press the utility button and go into Administrator settings amp gt enter the password 2 Go to Printer settings and then Network timeout set it to 300 seconds
151. enter RBIFfDumpModeSet 1 then press Enter Note This command is case sensitive and must be entered exactly as shown 5 The next line should read value 0 0x0 This means that the command took 6 Send the print job it should print and the job will be stored to the controller for retrieval 7 To exit the capture mode press Enter and type the following command ensure to enter exactly as listed RBIFfDumpModeSet 0 then press Enter 8 The next line should read value 0 0x0 This means that the command took Retrieving a captured document from the IC 611 From a laptop or workstation connect to the NIC of the IC 611 via anFTP session To do so perform the following 1 From the command prompt enter ftp space TCP IP address of IC 611 NIC and press enter example ftp 11 11 1 74 2 For user enter capture 3 For the password enter sysadm 4 Type dir and press Enter This should show the parent and current directories and the stored captured file The file name will be something like this 185566864 dat The numbers will be different but the file extension will be DAT 5 Type the following command to retrieve the document get space xxxxxxxx dat then press Enter This should retrieve the file Make note of the name of the file 6 Type bye and press Enter to exit theFTP session and type exit to end the command prompt session 7 Search for the file and copy it to the necessary media so it can be attached toa ProblemTicket Soluti
152. er branch will be notified byESS before the test to communicate the charges SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0652474EN Solution Usage 6 Description What is the part number for the main body hard drive HDD1 Solution The part number for HDD1 has been changed because the production of the hard drive p n 56UA 920 0 used for HDD1 has been discontinued The new type hard drive is p n 56UA 920 1E When replacing the old type hard drive with the new type please ensure to replace the Image Processing Board IPB and System Control Board OACB together Please seeattached Bulletin Number 5526 for parts combination information Note The bizhub PRO 1050e and bizhub PRO 1050eP already have the new style parts so the new style hard drive can be installed without any other modifications SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0657371EN Solution Usage 5 Description Citrix compatibility Solution Please refer to the attached Citrix compatibility list for additional information Some products not listed below arelisted in the document lt covers other MFPs and Controllers like the bizhub C350 C353 C253 C203 the bizhub PRO 1050 920 the bizhub 600 750 360 420 500 162 180 210 IC 303 and IC 409 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http w
153. er centering adjustment screen enter a numeric value using the numeric keys and touch Set Setting range 64 image in front to 63 image in back 1 step 0 1mm Example Image is too much on the front side the red dash line is the paper position Check the amount of difference between the center line of image and the folded line of paper and input value the image moves to the rear side CAUTION Do not input too large of avalue The value falls out of correction range and the setting may not be reflected on actual print If it becomes impossible to adjust return the setting value to 0 once Then adjust it again 6 Repeat steps 3 through 5 until the standard value can be obtained CAUTION If adjustment of is performed and the value is changed in step 5 standard value on the printer side is changed Scanner original glass centering adjustment and ADF centering adjustment may be needed If centering error is seen with scanned image perform the following adjustment Scanner original glass centering adjustment Service Manual Section 10 3 4 1 Enter the Service mode 2 Select 01 Machine Adjustment amp gt 04 Centering Adjustment amp gt 02 Scanner Centering Adjustment and touch COPY 3 Select A3 paper and set the test chart on the original glass Press the START button 4 Fold the output paper in half along the center in the main scan direction and measure how much the left and right lines misalign from each other 5 If it is
154. er tohandle tray switching SOLUTION Load firmware version 30 COKO or higher and set soft switch 43 7 to1 This will allow HP type tray commands to function in PostScript Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701557EN Solution Usage Description PCL subset commands do not work When placing PUL commands in the middle of the print job they are not recognized Solution CAUSE Bug in PCL interpreter SOLUTION Load firmware version 30 COKO or later Use soft switch 43 6 and set it to 1 This setting will enable the PCL interpreter to recognized PJL commands in the middle of the print job Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701558EN Solution Usage Description LRS VPS is not printing to the printer LRS VPS is a HOST application which transforms IBM EBCDIC print jobs to ASCII When set up to printRAW to Port 9100 or 10001 the job does not print Solution CAUSE VPS is looking for an acknowledgementfrom the printer that the previous packet has been received By default theKonica Minolta printer does not send the acknowl
155. ering Solution CAUSE The registration centering sensor PS54 located in the registration unit has failed SOLUTION If the problem persists after ensuring that the auto centering function is enabled software dipswitch 12 3 0 replace the centering sensor p n 56UA 3700 Solution ID TAUS0702483EN Solution Usage 3 Description Setting SNMP v1 v2c read write community names through PageScope Net Care Solution Changing the read and or write SNMP community names can be implemented as a security measure through PageScope Net Care Please see attached document for instructions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702659EN Solution Usage 3 Description In the event that an issue arises that requires immediate action by the technician certain NVRAMs may be exchanged swapped between units due to their compatibility with other models Solution The following groupings of main bodies are compatible for NVRAM exchange with others within their group only in emergency situations or for troubleshooting purposes 7145 7222 7228 7235 bizhub 200 250 350 bizhub 360 420 500 bizhub 600 750 Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 117 bizhub PRO 1050eP 7155 7165 7085 7210 7255 7272 bizhub PRO 920 bizhub PRO 1050 C250 C252 C300 C351 C
156. es in the reverse direction when 15mm or more amount is trimmed It is the specification this is toensure the paddle tipstouch the long width scraps Since the scrap dropping position changes the scraps may not drop into the scrap box smoothly depending on type of paper SOLUTION Checkthe areas whichcan prevent scraps from dropping into the box The blacktrimmer scraps guideattached on the trimming unit sideis loose In that state the dropping path is narrowed Attach theguide properly Thismay occurif the paddle unit was installed in the field If the customer always trims 15mm or morefor their booklets remove the paddle once and watch the operation The scraps drop byweight Note When removing the trimmer paddle remove the paddle shaft part only shown below It is not necessary to remove the whole paddle unit SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0807869EN Solution Usage 1 Description FS 503 paper conveyance issues Paddles not properly turning Last sheet is misaligned in a stapled bundle J72 20 when stapling Paperis not fully entering the stacker resulting in mis stapled sets or jamming Abnormal noise when when jobs are output to the sub tray Solution PROBABLE CAUSES 1 If load to the stacker paddle motor increases the stepper motor may lose timing stopping the paddle shaft rotation If this happens paper alignment in the stacker section in staple mode is affected and the last sheet may
157. escription Unable to print from Microsoft Windows 2003 server Printer listed as off line when viewed from the Printers window Able to print via LPR butnot RAW Able toPING and browse the NIC from a workstation Solution CAUSE SNMP port 161 is disabled on the controller SOLUTION To enable SNMP on the controller perform the following 1 Access the Machine Manager Setting press the Utility Counter key 2 Touch 06 Machine Manager Setting on the touchscreen 3 Touch 04 Network Setting on the touchscreen Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 129 bizhub PRO 1050eP 4 Touch 02 Controller NIC Settingjon the touchscreen sub menu 5 Touch 05 SNMP Jon the touchscreen 6 Set SNMP to USE 7 Set Read Community Name public 8 Set Write Community Name private 9 Touch OK 10 Reboot the engine and controller using the main power switch Solution ID TAUS0702397EN Solution Usage Description What is the maximum number of save restore settings that can be programmed in the PostScript Visual driver Solution An unlimited number of preset jobs can be created and then saved under the save restore option in the driver Solution ID TAUS0702534EN Solution Usage Description How to install a printer using LPR IP Printing under Macintosh OS9 Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Re
158. etin Number 6329 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0800408EN Solution Usage 2 Description How to adjust paper tray size detection for the main body and PFU trays Solution To adjust the paper size settings perform the following 1 Enter the Tech Rep mode 2 Select 01 Machine Adjustment 3 Select 01 Tray adjustment 4 Select the tray to be adjusted Using Tray 1 as an example Tray adjustment tray1 1 will be displayed 5 Open Tray 1 and move the side guides to their maximum width Now start moving the side guides inward and line up the hash mark on the side guide with the 250 hash mark on the tray If the side guide hash mark exceeds the tray hash mark the adjustment must be started over Push the tray back in and press the START button on the touchscreen 6 Select NEXT on the touchscreen to display Tray adjustment tray1 2 Open tray one and move the side guides to their maximum width Now start moving the side guide inward and line up the hash mark on the side guide with the A4 A3 hash mark on the tray If the side guide hash mark exceeds the tray hash mark the adjustment must be started over Push the tray back in and press the START button on the touchscreen 7 After all trays have been adjusted return to the main copy screen For further detailed ins
159. etting selecting SoftwareSW setting Use the arrows to scroll to software switch 35 5 and set to 0 OFF SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0808417EN Solution Usage Description PB 501 Clamp Unit failure Solution Modified parts are available to prevent Clamp Unit failure A different type ofSupport Shaft screwisused Please refer to attached Bulletin Number 6659 for the details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0808629EN Solution Usage Description PB 501 SC78 56 code will not clear after glue tank replacement Solution CAUSE Software Switch 3 1 is latched as a result of the temperature code SOLUTION Reset Software Switch 3 1 to 0 SPECIAL NOTE Solution contribution by David Aekus Production Print SSD Solution ID TAUS0808660EN Solution Usage Description C 7834 during intialization of or while running the PB 501 Solution CAUSE Possible damaged wiring or failure of motor M65 SOLUTION Reseat CN65 on the PBDB and inspect the wiring harness between CN65 and M65 for possible damage If damaged wiring is found replace the wiring harness p n A075 N160 04 If no damage is found replace M65 p n 15AA R736 00 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS090
160. etup Type for Windows XP Server2003 Notes 1 To open the file s using WinZip WinZip must be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run 2 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0703840EN Solution Usage Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 84 bizhub PRO 1050eF Software Driver related Description SD 501 FD 501 unable to select booklet and front cover from the Post Inserter Solution CAUSE Incorrect settings in the driver SOLUTION Booklet must be selected under the Print Type setting of the Visual driver This is found under the Setup tab Binding Print Type Under the Setup tab 8 5x11 must also be selectedas the Original Size Do not select booklet under the Layout selection as
161. finished close all the open Virtual Printer directory windows SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801997EN Solution Usage Description Output for AS 400 loops continuouslyuntil job is held Solution CAUSE When using a remote output queue on an AS 400 the XAIX destination option is normally used for printing multiple copies The remote writer opens the connection to the printer and sends down multiple copies of the print data and control file pair Each control file contains one print command for the data file that preceded it This method is required for printers that start printing the data right away However there are some print servers that will close the connection after the first copy is sent This is an unexpected close resulting in retrying to send from the beginning which will cause the remote writer to loop forever and will cause the spooled file to be printed indefinitely In this case XAIX should not be used When XAIX is not specified the data file and control file will be sent once but the control file will contain multiple print commands This reduces network traffic but can only be used with serversthat can buffer all the data before knowing how many copies to print Therefore without XAIX specified the print server may or may not print multiple copies of the OS 400 or i5 OS spooled file SOLUTION Install the following minimum firmware version bizhub 3
162. fter implementingthe above procedure replace the glue in the tank Note that the change of color even as shown in the attached JPG file does not affect the performance of the glue only its appearance Procedure Complete illustrated instructions for replacing the glue are contained in the attached PDF Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0800024EN Solution Usage 2 Description Poor fusing on certain heavier stock Solution CAUSE On certain types of paper poor fusing occurs due to the type coatingon surface of the paper SOLUTION When experiencing a poor fusing condition on heavier stock set the paper type to Embosssed The embossed setting will increase the heat of the fixing unit and will also slow the output slightly to allow the paper more time in the fuser SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0703155EN Solution Usage 1 Description PB 501 glue pasting area adjustments Solution This is information about machine behavior when the following adjustment is performed the adjustment is written in User s manual 04 Pasting start position adjustment Go Ahead When 04 Pasting start position adjustment Go Ahead is operated 05 Pasting finish position adjustment Go Ahead value also changes accordingly However 05 Pas
163. ggle switch to SYS1 The procedure is given in the attached LS 501 Installation Manual on page E 6 step 7 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0801762EN Solution Usage Description SD 501 C 7771 Solution CAUSE The bundle press does not find home SOLUTION Replace theBundle Press home position sensor PS36 p n O8AA 8551 2 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801864EN Solution Usage Description Duringpower up sequence machine stops with code E56 02 The message Please turn the copier off then after 10 seconds on is indicated see attached message photo After about 20 seconds the screen becomes garbled see attached garbled photo There is no way to get into the Service mode Solution CAUSE A poor connection between the operation unit andOACB SOLUTION Inspect the wiring from the operation unit to theOACB and disconnect reconnect all connectors SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0801868EN Solution Usage Description Unable to output tab stock to the LS 501 main tray Solution CAUSE Low level of firmware and MicroPress version SOLUTION Printing tab stock to the LS 501 main tray is supp
164. gure 1 the sensor may alsodetect the edge of paper incorrectly If this happens the centering correction allowable range is exceeded and image is not centered correctly on the paper Figure 1 Paper feed direction SOLUTION Change the paper set direction in the tray and original orientation so that solid black image does notalign withthe lead edge If centering does not work correctly with preprinted paper rotate the paper 90 or 180 degrees as shown by Figure 2 Figure 2 Paper feed direction Paper feed direction SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801900EN Solution Usage Description Image is not centered correctly when using a specific paper feed tray Solution CAUSE Paper position in the tray is different from other trays SOLUTION Adjust paper positionin the tray which is causing centering error by tray centering adjustment mechanical adjustment or adjust paper position of all trays and then perform printer centering adjustment Note To have automatic centering correction function properly it is necessary that all trays have the same paper position mechanically First ensure that the positions are all equal in all trays A Adjust paper position of the tray which is causing the centering error 1 Set the software dipswitch 12 3 printer auto centering correction to 1 disabled 2 Enter the Service mode 3 Select 01 Machine Adjustment amp gt 04 Centering Adjustment amp gt
165. hed to the FD 501 but is recognized if connected directly to the printer Solution PROBABLE CAUSES 1 The FD 501 has alower firmware version that does not support communication with the PB 501 Ensure that the FD 501 firmware is at the latest level Bulletin Numbers 5739 and 5740 see attached detail the minimum firmware requirements to support the PB 501 Note The latest version firmware and system software are available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Installation procedures were not followed Attach the PB 501 directly to the main body and perform steps 5 through 7 of the setup instructions Reinstall options and set loop connectors according tolnstallation Manual for the FD 501 and the SD 501 Notes a Please refer to attached PB 501 Installation Manual 11 7MB b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0700811EN Solution Usage Description SD 501 the staple clincher is shown as not available in the Parts Manual Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 125 bizhub PRO 1050eP CAUSE The stapler and clincher are available together as a set only SOLUTION Order the stapler and clincher set p n 15ANR
166. hen bundle press cable is unwrapped Solution CAUSE The left and or right sway springs p n 15AN 5029 1E left and p n 15AN 5030 1E right have failed SOLUTION Replace the damaged spring s andrewrap the bundle press cables The Bundle Press will need to be removed for service Documentation for Bundle press removal and Bundle Press Wire installationis attached Note To view the attached documents Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0641163EN Solution Usage 0 Description Thermostat replacement precautions for all models using Faston Terminals Solution CAUSE Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to melt SOLUTION See Bulletin Number 5005 for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0800299EN Solution Usage Description FS 503 non stapled 11x17 paper is bending or creasing Solution CAUSE The mounting plate for
167. hen replacinga failed multi feed detection boardplease replace bothmulti feed detection boards as a set p n 56UA 8401 E SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0901124EN Solution Usage Description Wrinkle and creasing when paper enters the SD 501 Paper is fed into SD unit straight paper skews and a wrinkle crease is formed Solution CAUSE Uneven pressure on paper feed Worn or out of position SD 501 entrance roller CONVEYANCE DRIVE ROLLER A SOLUTION Replace the SD 501 entrance roller p n 15AN 4514 0 SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0901436EN Solution Usage Description Skew only when duplexing Solution CAUSE Worn rubber idler rollers in the ADU causing uneven paper conveyance through the ADU SOLUTION Replace worn rubber idler rollers p n 56UA45991 and p n 56UA45840 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 80 bizhub PRO 1050eF Software Driver related Solution ID TAUS0658258EN Solution Usage 25 Description Intermittent No Reply from PING no printing and cannot browse requires reboot to recover Solution CAUSE A vulnerability was corrected in early firmware where excessive SMB traffic can causethe NICto drop off SOLUTION Please use the following firmware version or higherto cor
168. hine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms Screen freeze in Konica Minolta logo Fax unit locking up theMFP or not recognized C E084 error code Cannot PING the MFP C D203 error code Display resetting to Japanese Losing network settings after firmware upgrade C E002 error code Scan to E mail or FTP 10 Loss of adjustment data 11 Total counter is reset 12 Display TCR adjustment 13 C 284x error code OONDPAN Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 23 bizhub PRO 1050eF Miscellaneous bizhub 600 750 Common symptoms when NVRAM replacement may be necessary 1 Screen freeze in Konica Minolta logo 2 Cannot recognize document feeder 3 Error code SC2203 7145 7255 Common symptoms when NVRAM replacement may be necessary 1 Blank screen 2 Loss of E mail addresses 3 Loss of settings 4 Error code E56 01 Ordering Procedures Call the SSD Hotline at 800 825 5664 to open a Problem Ticket IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated lf a request is received without an established problem ticket number the request will be denied The NVRAM can be ordered via the Online Technical amp amp Special Program order form located within MyKonicaMinolta com 1 Login to MKM com 2 Select the Service tab 3 Select Warranty Repair amp a
169. hub PRO 1050e and bizhub PRO 1050eP beginning with serial numbers 58U or 58W Note If ordering a new print control board PRCB only themodified print control board p n 56UA 9023J is shipped If themodified print control board is installed in a machine that has NOT been modified in production this function must be turned OFF in the Utility menu Skew Detection Threshold will appear in the Utility menu Function Setting Note Please review attached Bulletin Number 6492 before updating to version 70 firmware To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bob Moeller Mike McCarthy Cesar Jimenez Mark D Attilio Production Print SSD and KM Europe BEU Solution ID TAUS0801765EN Solution Usage 8 Description FS xxx first page not aligned properly not stapled in stapled sets Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 68 bizhub PRO 1050eP Paper Conveyance jams no feed folding tearing skewing curling Solution CAUSE Static build up onalignment plate which causes the first page to stick SOLUTION Wipe affected are with anti static compound Brillianize Pledge dryer sheet etc SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0702463EN Solution Usage 7 Description SC46
170. ication Notice Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUSO800636EN Solution Usage Description If the PFU tray is pulled in out frequently when coated paper or pre printed paper is fully loaded there is the possibility that the tray up down wire may break Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 74 bizhub PRO 1050eP Paper Conveyance jams no feed folding tearing skewing curling Solution CAUSE Parts update required SOLUTION There is a modified drive up down pulley to prevent the tray up down wire from breaking See attached Parts Modification document for details To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0800675EN Solution Usage Description SD 501 paper skewing jamming Solution CAUSE Guide Sheet A is damaged SOLUTION To prevent damageof Guide Sheet A Cushion 1 quantity of 3 and Cushion 2 quantity of 4 are available In accordance with this the part number of thePaper Adjusting Unit has been changed See attached Parts Modification document for details To view the PDF Adobe Reader must be installed Adobe Reader can
171. ide guides may be forced outward causing miscentering and possibly jamming SOLUTION A side guide reinforcement bracket is now available to hold the side guides in place Additional information can be found inattached Bulletin Number6597 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 18 bizhub PRO 1050eF Image failure other than density color magnification blur Solution ID TAUS0802584EN Solution Usage 0 Description When printing 3 D or MaxiCode barcodes from AS 400 or mainframe the job does not print correctly Solution CAUSE There are too many variables for the HPT on a HOST system to correctly image a UPS shipping ticket and 3 D MaxiCode barcode SOLUTION Use a LinkCom III with the following configuration The configuration can be set up using PrintGuide Set up the LinkCom III to support IP40 emulation and install the IP40 font set Under the IPDS tab select the following settings Postscript Edge to Edge is on Report Margins to system is on 37 code page IP40 emulation 600dpi VPA is set to Physical SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0802601EN Solution Usage Desc
172. ied developing unit has been installed Notes a The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more b To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0900447EN Solution Usage Description A smear is on the second side of the first copy only and in the front to rear direction Solution CAUSE Conveyance roller 2 is worn SOLUTION Replace conveyance roller 2 p n 56UA47412E SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900545EN Solution Usage Description Marks streaks on copies prints from the fuser Solution CAUSE Incorrect paper weight setting for the paper being used causing underfusing SOLUTION Ensure that the paper weight setting for the paper being used is set correctly If the weight is set less than the actual weight of the paper being used improper fusing will cause an excessive buildup on the cleaning web resulting in toner being transferred back to the copies prints SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0901335E
173. iles moved into the active Virtual Printer directory contains the corrupt file 10 Move some or all of the last batch of filesback into the backup directory 11 Move a smaller batch of files into the active Virtual Printer directory 12 Try to launch the PSM At this point the PSM may or may not launch If it does launch repeat steps6 8 until the PSM will not launch 13 Continue to do this until you are able to determine which file is keeping the PSM from launching Once the file is pinpointed delete the file 14 At that point you should be able to return all of the jobs to the appropriate directories and launch the PSM Note If you already have the PSM open and you want to see if there are any corrupt files that are not keeping the PSM from being booted complete the following steps Minimize the PSM Double click on My Computer C drive MicroPress PSM VP and open one of the existing virtual printer directories Make the directory that you opened small enough to have the PSM window and the Virtual Printer directory open on the monitor at the same time Make sure that the PSM window is open to the same Virtual Printer as the Virtual Printer directory to which you are comparing Compare the job list in both windows and if you see that there are jobs in the Virtual Printer directory that do not exist in the matching window of the PSM delete them they are corrupt files Do this for each Virtual Printer directory and Virtual Printer When
174. installed The following information is needed Patlite Corporation www patlite com Patlite LES 402A RYGB four light pole mounted system Patlite SZ 012 Mounting Bracket needed to mount the light pole to the machine The following connectors are needed to connect the Light Pole Wiring to the machine Tyco Electronics AMP www tycoelectronics com Connector concave 179228 6 CRIMP TYPE II RECPT HSG Connector convex 292254 6 CT RELAY HDR ASSY 6P NAT Pins 6 needed 179618 1 Connector packed in installation kit has 7 wires Only six are usedfor the light bar Pin 1 is marked in the plastic of the connector with the black wires attached please look closely The wires on the machine plug side of the connector are numbered in reverse pin 1 on the indicator light side of the connector is attached to pin 6 of the machine side Keep this in mind when consulting themachine schematics and the Service Manual sectionfor connecting the indicator light Connector pins below refer to the harness with the black wires that comes in the kit with the light Pin 1 is not used would be a ground but our system switches to ground Pin 2 connected to the BLACK wire in the light harness 24 volt power lead Pin 3 is connected to the ORANGE wire in the light harness and causes the AMBER light to come on This happens when the machine is out of toner Pin 4 is connected to the RED wire in the light harness and causes the RED light to come on This happens
175. inter control board Note TRANSFER FAILURE messgae if the HV auto adjust is run There are two possible locations on the printer control board that CN209 can be plugged into Ensure that the connector 5 pin all violet wires is connected to CN209 on the printer control board CN1 on the printer control board is below CN209 and is the same size CN1 should be empty On second side of duplexed documents 2 The T S corona unit is failing Replace the transfer separation assembly p n 56UE 2700 SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0800886EN Solution Usage Description When using wide custom size paper 2nd and subsequent pages are output blank Solution CAUSE To use wide custom size paper accurate paper size input is necessary If the size input from Paper Size is very different from the actual paper size transfer control mayextendpast side 2 ofthe first sheet As the result transfer current is not output and blank pages transfer failure very light image are output SOLUTION When using wide custom size paper input the actual size of paper for Paper Size SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0900349EN Solution Usage Description Blurred characters printed on laminated tabs Solution CAUSE The transfer value needs to be increased SOLUTION To increase the transfer value enter the HV adjustment mode and increase the transfer value in sma
176. inuous Print Copy ON Set Fixing Prerotation Set OFF Concerns a If Continuous Print Print Copy are turned ON next job is exited directly and stacked on the paper exit tray As there is no interval it would be difficult to remove the previous job from the tray b If Fusing prerotation Set is turned OFF the control is not performed when fusing temperature or line speed changes Accordingly When changing from fusing temperature HIGH to LOW paper curl may be increased When changing from fusing temperature LOW to HIGH insufficient fusing may be occur Note Even ifthe aboveis performed continuous printing will be interrupted by finisher operation when paper size changes or finishing mode changes 2 bizhub PRO 920 One of the heat lamps in the lower fuser roller has failed either L2 or L3 Use a meter and check both heat lamps for continuity Replace L2 p n 55VB 8302 2 or L3 p n 55VB 8303 3 as necessary 3 bizhub PRO 920 Fuser lamps do NOT come on due to a possible mechanical or sensor malfunction of the ADU section Check the operation of the green handle lever 4 of the ADU release for proper operation Check for bent or broken parts Make sure that the sensor p n 56AA 8551 0 is being flagged Note For lever and sensor reference see attached pagefrom the Parts Manual To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com prod
177. ion motor encoder sensor Remove the top panel where the motor resides and clean the encoder wheel and sensor If the problem persists replace M10 p n 56GR 8006 2 2 Possible binding of M10 motor p n 56GA 8006 2 Check toner conveyance main body assembly p n 56UA 330 1 and toner supply main body upper p n 56UA R768 00 for binding components when in the state confirmation I O mode and replace parts as necessary SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0800607EN Solution Usage 4 Description SD 501 PLEASE EXCHANGE TRIMMER RECEIVER OF SADDLE STITCH UNIT message Solution CAUSE The surface of the cutting board of the trimmer unit has reached its useful life after 18 900trim cycles SOLUTION The cutting board p n 15AN 5282 1E also referred as the trimmer receiver or the catching plate must be replaced The part can be found in the SD 501 Parts Guide Manual in the paper adjustment unit sectionat theend of the manual Replacement procedure can be found in the SD 501 Field Service Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 91 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Manual and is titled as Replacing the trimmer board assembly Note Reset the trimmer board solenoid operation counter by the output check code 71 95 of the I O check mode in the Service mode SPECIAL NOTE Solution contribution by Bob Moeller Mik
178. ion with an FD 501 to add the punching feature SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0800403EN Solution Usage Description How to print SAP R 3barcodes Solution In order to print SAP barcodes you need to have the barcode fonts installed on the MFP This means that you need to purchase SAP compatible barcode fonts and install them onto the HDD of the controller Currently the best andeasiestway to print SAP barcodes is to attached a device from Typehaus to the MFP This device has been tested and it complete compatible with SAP barcodes This device is so sophisticated that you need not configure it with an TCP IP address it will assume the TCP IP address of the MFP and intercept the font call for the barcode and replace the call with the actual barcode fonts Nothing else will be required To Purchase this device contactTypehaus at http typehaus com Be sure to mention your affiliation with Konica Minolta SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800433EN Solution Usage Description IsMagneCote paper or magnetic backed paper supported Solution MagneCote paperor magnetic backed paper is not supported SPECIAL NOTE Solution contribution by Marge McLea ProductionCustomer Support SSD Solution ID TAUS0800551EN Solution Usage Description SD 501 part number for the trimmer pressing plate C Solution Pressing plate C in the
179. ional finishing support for the bizhub PRO 1050e 1050eP For more details concerning connectivity options please refer to the attached Marketing Bulletin 08 GB 035 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 57 bizhub PRO 1050eP Miscellaneous Solution ID TAUS0801979EN Solution Usage Description Can the FS 607 be installed on a bizhub PRO 1050 series machine Solution The bizhub PRO C6500 series finisher FS 607 cannot be installed on any bizhub PRO 1050 series machine 1050 1050E or1050P 1050EP Newer style production finishers FD 501 LS 501 LS 502 SD 501 FS 503 PB 501 can be swapped between the bizhub PRO C6500 and the bizhub PRO 1050 E series machines SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802138EN Solution Usage Description How to print a User Management List Solution To print a User Management List 1 Utility Key 2 6 Machine Managers Setting 3 1 System Setting 4 Management List Print 5 User Management List 6 Press the Copy button located in the upper left corner on the LED screen SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0802153EN Solution Usage Description Copy paper skew detection
180. ip is not installed or installed incorrectly Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 bizhub PRO 1050eP Controller no or slow print scan failure garbled data lockup SOLUTION Install or re install the Postscript chip to correct the problem SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0703180EN Solution Usage Description Multiple copy tab jobs with the first 2 tabs being ejected will cause the bizhub PRO 1050 to jam Solution CAUSE Multiple Job Accelerator is set to OFF SOLUTION The current workaround is to enable Multiple Job Accelerator refer to attached photo SPECIAL NOTE Solution contribution by Bob Felch QA SSD and Cesar Jimenez Production Print SSD Solution ID TAUS0703519EN Solution Usage Description SC49 10 Solution CAUSE The IC 611hard drive needs to be reformatted SOLUTION To perform the IP HDD Format procedure perform the following 1 Press the Utility Counter key 2 Press Stop 0 0 Stop 0 1 3 Touch 14 IP HDD Format on the touchscreen 4 Touch 01 IP HDD Format on the touchscreen 5 Touch the desired item to be formatted Document Parameter Font Spool or Select All on the touchscreen Execute Format Yes No will be displayed on the touchscreen 6 Touch Yes on the touchscreen IP HDD Formatting will be displayed on the touchscreen IP HDD Format Normal End will be displayed on the touchscreen wi
181. is does not resolve or error code changes to a different C 49XX code replace HDD 2 p n 56UE 922 0 2 Incorrect settings Note Other than the error when printing the same job to 2 different machines one prints the job right away and the other one takes time At the printer make sure Spool mode is set to Auto When printing from MicroPress select a Machine tab b Controller tab c 04 Spool select Auto SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0702992EN Solution Usage 4 Description HTTP 400 Bad Request error message when trying to browse to the controller via PageScope Web Connectionusing Microsoft Internet Explorer 7with Microsoft Net Framework 3 0 installed on a Microsoft Windows XP SP2 workstation Solution CAUSE Bug in controller firmware SOLUTION Install minimum version 21 COS0 IC 203 or 31 COS0 IC 611 print controller firmware The firmware files IC 203 27 4MB or IC 611 28 6MB and corresponding Release Notes are attached Notes 1 To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 2 The latest version firmware or system software is also available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more
182. is is a known anomaly with Microsoft applications SOLUTION Please read the attached Microsoft articleregarding a resolution for the problem with Microsoft Publisher 2000 and 2003 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701267EN Solution Usage 2 Description When loading ISWTrns on Microsoft Vista USB is not available under Settings Solution CAUSE Earlier ISWTrns version is being used SOLUTION The USB feature is available in ISWTrns utility version 3 74E and newer SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0703545EN Solution Usage 1 Description Why when trying to print a duplexed document using a 2 page overlay is onlythe first page of the overlayshowing up on the document Solution A 2 page overlay cannot be created Overlays are EPS files EPS stands for Encapsulated PostScript PostScript was originally designed only for sending to a printer but PostScript s ability to scale and translate move the origin of what follows makes it possible to embed pieces of PostScript and place them wheredesired on the page These pieces are usually EPS files EPS is considered a graphic file format Under the rules of EPS only single page PostScript file
183. izhub PRO 1050eF Miscellaneous Solution Parts number information forthe Saddle Stitch Booklet Maker SD 501 is provided in theattached Parts Modification document To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0800666EN Solution Usage Description Improvement in the exchange of the Toner Collection Box Solution To facilitate the exchange of the Toner Collection Box Joint Pipe 1assembly and Joint Pipe 2 assembly are available In accordance with this Joint Pipe2 assembly has been added to the component partsfor the Toner Collection Box See attached Parts Modification document for details To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0800713EN Solution Usage Description Countermeasure against soiled edge Solution Please find attached modification procedures for Main body FD 501 FS 503 and LS 501 LS 502 to correct soiled edge problem To view the attached document Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN SPECIAL NOTE
184. k used for covers Heavy toner application on pages that contact the trimmer board Booklets over 50 pages thick Trimmer board nearing its end of life Solution CAUSE A protrusion or ridge at the edge of the trimmer board may have developed during the molding process in manufacturing The ridge occurs where the flat surface of the trimmer board meets the beveled edge on the booklet entrance side causing a line to be pressed into the finished booklet SOLUTION Remove the trimmer board from the SD 501 Use a sharp knife or blade to remove the ridge WARNING To avoid personal injury keep your hands away from the blade Angle the blade away from the direction of travel to avoid cutting into the trimmer board Draw the blade along the length of the ridge in a single continuous motion from one end of the board to the other Repeat two or three times until the ridge line area is slightly rounded Do not remove too much or marks from dents may result Note Please refer to attached Bulletin Number 6409 for more information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0808529EN Solution Usage Description SD 501 booklets are being exited without being trimmed if Trim is selected Solution CAUSE The bundle press lower limi
185. lamp TSL is dirty SOLUTION Access the TSL by removing the T S corona unit The TSL will be visible on the T S unit mounting bracket Clean with an alcohol dampenedcloth Solution ID TAUS0702009EN Solution Usage 1 Description PB 501 Please change the output mode or weight setting of paper for P B body message Start button stays amber Solution CAUSE PB 501 paper weights are turned off under Machine Manager Setting SOLUTION To set the useful paper weight settings for the PB 501 perform the following 1 Enter the Machine Mangager Setting 2 Select System Setting 3 Select Perfect Binding Setting 4 Select Useful Paper Weight Select and turn on all paper weights that are supported 5 Exit to normal screens Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 122 bizhub PRO 1050eP Solution ID TAUS0702512EN Solution Usage 1 Description Konica Minolta MicroPress System Software Installation Checklist Solution PROCEDURES TO FOLLOW 1 Please check all firmware levels are up to date according toattached Konica Minolta MicroPress Checklist 2 This information applies for MicroPress versions 7 0 1 1 and 7 5 0 0 see attached EFI bulletin 3 Do not install any other firmware versions on the MFPs other than the ones mentioned in the document 4 Do not install any patches other than the ones mentioned in the attached document 5 Attached Bulletin07 GB 018 specifies new functionalities a
186. latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mahen Shukla ESS Solution ID TAUS0802152EN Solution Usage Description When an SC error occurs during a job the machine sometimes does not display the number of pages already printed Solution CAUSE Firmware update required There is an added dipswitch that needs to be set SOLUTION Please install firmware version 70 engine and version 31 BCLO controller or greater The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SetDIPSW 5 5 1 Note Please refer to attached Bulletin Number 6492 for additional information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0802162EN Solution Usage Description LS 501 LS 502 sub tray messagewhen printing a mixed size document to the main stacker tray Pressing the start button releases to the sub tray Solution CAUSE Machine specification Mixed output is not supported to the main stacker tray SOLUTION Print all pages as the
187. lector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0800067EN Solution Usage 0 Description SC77 34 Solution CAUSE Possible failed Punch Drive motor SOLUTION Use ouput mode 70 21 to check Punch Drive motor M10 operation If abnormality detected replace M10 p n 56GA 8006 2 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0800546EN Solution Usage 0 Description J 9301 when duplexing only happens when feeding from specific tray If tray is location is changed insert Tray 1 into Tray 2 position problem does not follow tray Solution CAUSE Parameter Memory Board NVRAM has failed SOLUTION Replace the NVRAM following the procedures in attached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0901087EN Solution Usage 0 Description Not all Items are listed under Counter Data Collection menu Solution CAUSE DIPsw 30 1 is set to 0 SOLUTION Change DIPsw 30 1 to 1 This will enable the view of the following additional counters 08 JAM data of time series 09 JAM count 10 Count of each copy mode
188. led AC driver board p n 56GB 9080 Note At power up one or both lamps may briefly flashON then remain OFF SPECIAL NOTE Solution contribution by Freddie Burnham Bob Moeller lan Lynch Ed Bellone Production Print SSD and KM Europe BEU Solution ID TAUSO656066EN Solution Usage 2 Description SD 501 SC77 74 Solution PROBABLE CAUSES 1 The clincher up down gear p n 12QR 7706 0 has become damaged Replace the gear with the modified up down gear C p n 15AN 7744 0 The stacker section must be withdrawn to access the gear Please refer to attached Bulletin Number 5384 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note A grinding noise may also be heard 2 Failed M20 clincher up down motor which appears to function normally but lacks speed and strength to lift the clinchers and activate PS26 clincher up down home sensor at the designated time for reference please see attached SD 501 Theory of Operation The commutator in M20 becomes dirty and fails to make good connection with the brushes The motor loses strength and speed or may fail tocommence rotating When continuity is measured with a meter reading will fluctuate wildly as the shaft is slowly turned indicating poor connection through the commutator to the windings of the armature Replace M20 FNS driving motor 1 p n 120H 8001 0 3
189. lete jobs stored in the HDD during idle SPECIAL NOTE Solution contribution from KMBT Japan Solution ID TAUS0703082EN Solution Usage Description PB 501 caution Solution CAUTION End users should notuse the temperature setting function in thePerfect Binderadjustment The function is described in the User s Guide but if the temperature setting is changed glue leakage due to too much glue supply mayoccur When installing the PB 501 in the field install the special program I ROM Ver 40 ACAO to the main body see attached Thefirmware is also available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to the attached Release Notes for additional detail To view the document Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilylID 95e24c87 8732 48d5 8689 ab826e7b8fidf Thisspecial program masks the temperature adjustmentmenu Perfect Binder Adjustment On the machine Status screen Adjustment amp gt 02 Finisher Adjustment amp gt 06 Perfect Binder Adjustment 07 Temperature Adjustment menu is masked IMPORTANT If the PB 501 was installed before this special program was released please be sure to explain to the customer that fo
190. ll increments until the desired quality is achieved SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0901028EN Solution Usage Description Partial faded image Solution CAUSE Firmware upgrade is needed SOLUTION With installation of printer control board p n 56UA 9023J the machine firmware and all peripherals must be upgraded to minimum version 70 Before installing version 70 firmware please refer to attached Bulletin Number 6492 for important information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 22 bizhub PRO 1050eF Miscellaneous Solution ID TAUS0700453EN Solution Usage 731 Description NVRAM Troubleshooting Procedure used to identify NVRAM problems and and information concerning damaged or missing NVRAM BRU Solution bizhub C250 C252 C300 C350 C351 C450 NVRAM trouble codes C D3xx codes can occur at any time Mostly these codes happen when updating firmware A NVRAM Data Rest
191. load SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0901120EN Solution Usage Description Are the urethane rollers available for the bizhub PRO 1050 series as separate part numbers Solution Smooth urethane roller p n AO8R 5622 01 andribbed roller p n AO8R 5621 01 SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 63 bizhub PRO 1050eF Miscellaneous Solution ID TAUS0901466EN Solution Usage Description What is the recommended MD5 checker Solution Therecommended MD5 checker is HKSFV download attached file HkSFV uses CRC 32 and MD5 technology to validate the integrity of files that you have downloaded or moved through a potentially unstable medium burnt to CD transferred over the Internet LAN HkSFV can verify your files in seconds and is compatible with Win SFV and md5sum HkSFV is the simple easy and most automatic application to create or check SFV and MDS files What is an SFV An SFV file is a tiny list of files and CRCs which allow you to check to see if the files you have downloaded are exactly what you are expecting The CRC algorithm used in SFV files allows you to see if the file you have has been changed even a single byte since the SFV file was created What is an MD5 MD5 did not exist until somewhat recently as md5sum is a popular UNIX format similar to S
192. lution ID TAUS0900984EN Solution Usage Description SD 501 preprinted heavy covers are misaligned when making booklets Solution CAUSE Excessive curl on the preprinted covers SOLUTION Before using preprinted heavy covers ensure that excessive curl is removed SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0900987EN Solution Usage Description Staple quantity limited to less than 50 sheets Solution CAUSE Software switch setting limiting amount of sheets that can be stapled SOLUTION To increase the amount of sheets that can be stapled set software switch 37 3 to ON 1 SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0901045EN Solution Usage Description J17 12 Solution CAUSE The paper stops at the registration roller Misadjusted or failed multi feed detection boards 1 and 2 SOLUTION Disable the multi feed detection boards DIPsw 26 2 1 This will allow paper to feed correctly Perform the attached multi feed detection board Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 79 bizhub PRO 1050eF Paper Conveyance jams no feed folding tearing skewing curling adjustment Parts documentation is also attached To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note W
193. m ticket number the request will be denied 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0607358EN Solution Usage 18 Description The entire print job is stapled instead of each set when printing multiple stapled sets from Microsoft Word Solution CAUSE The Collate option in the Microsoft Word dialog box is selected SOLUTION When printing and stapling multiple sets the Collate option in the Microsoft Word dialog box must be deselected SPECIAL NOTE Solution contribution by Mark D Attilio and Ed Bellone Production Print SSD Solution ID TAUS0654653EN Solution Usage 9 Description Part number for the RC 501 waste toner collecting box Solution RC 501 waste toner collecting box p n 14RTR70700 Solution ID TAUS0648137EN Solution Usage 7 Description Soft upper fixing roller to improve the image quality of halftones and reduction in orange peel effect on large solid black areas Optional Upgrade Solution Refer to bulletin 5136 details Note To view the above PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0702838EN Solution Usage 7 Description How to create a
194. means of identification The boards have connectors of the same size and pin numbers which can easily be installed in the wrong locations resulting in board damage erratic operation Troubleshooting this can be very difficult SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUSO900590EN Solution Usage Description LS 501 LS 502 interchangeability of Built In Trolley and spare parts information Solution An additional Trolley can be ordered for use in the LS 501 LS 502 Take care to note interchangeability of the old and new styles See attached Bulletin Number 5861 for details To viewthw PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 62 bizhub PRO 1050eF Miscellaneous Solution ID TAUS0900656EN Solution Usage Description FD 501 what is the supported paper weight for folding Solution The supported paper weight for folding is 50gsm to 130gsm SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0900690EN Solution Usage Description Part number for the HDD 2 ribbon cable Solution Theribbon cable is the same one used on theHDD 1 p n 56UA 9057 0 The replacement cable is slightly longe
195. mp Special Programs menu at left side of screen 4 Click on Warranty Services amp amp Technical FOC Programs in center of screen 5 Select NVRAM BRU Replacement Program Updates Status Call Logistics at 201 934 5339 Notes a Refer to the attached RA formand Bulletin Number 5783 for more detail The bulletin may be a bit out of date concerning actual ordering procedures and applicable models b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD and Cesar Jimenez and Ed Bellone Production Print SSD Solution ID TAUS0656768EN Solution Usage 49 Description What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners For EFI legacy products that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and frames around icons and panes within the driver UI may not show up correctly Notes 1 If a previous driver was Microsoft Windows
196. n Search amp gt Solution ID TAUS0656583EN Solution Usage 1 Description How to load 32 bit XP drivers on a Windows 2003 64 bit server for driver migration to the 32 bit clients Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 120 bizhub PRO 1050eP Solution 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server 1 After installing the PCL PS Visual PS Plug in or PS Adobe driver on the server install the same type driver 32 bit version on one of the clients 2 The driver files will be placed in C WINDOWS inf folder on the client 3 Share this folder on the network so that the 64 bit server has access 4 From the server when adding additional drivers browse to the shared folder on the workstation 5 Select the appropriate inf file from the shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when migrating the driver files Note It is important to install the same type of driver on the client to match the driver installed on the server Solution ID TAUS0700223EN Solution Usage 1 Description SD 501 SC77 67 Solution CAUSE The overlap home sensor PS17 located at the bottom of the SD right side has become dislodged or damaged possibly due to a paper jam SOLUTION Inspect
197. n the Service mode set software settings 34 0 though 34 7 to 0 To access the Service Mode perform the following 1 Select Utility Counter 2 Select Details 3 Press stop 00 stop 01 4 07 System settings 5 01 Software switches Which was indicated after code J72 73 CAUSE If the shaft supporting Gear B is loose or the gear backlash alignment is not correct Gear B p n 15AN77190 or the stopper gear assembly p n 15AN 6890 may wear abnormally or the teeth may be damaged SOLUTION Gear B has been redesigned to be stronger and more resilient If the original gear has been damaged it should be replaced with the new style Notes 1 When removing a gear from the shaft that supports the wire winding pulley or when removing the stopper gear position adjustment is necessary 2 Please refer to Bulletin Number 6050 for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Only when trimming CAUSE The trimmer registration sensor PS55 is not functioning due to a malformed sensor mounting bracket SOLUTION Inspect the sensor mounting bracket and adjust as necessary To confirm correct sensor operation use I O input check code 71 68 SPECIAL NOTE Solution contribution by Allen Johnson IKON Office Solutions Norcross GA Solution ID
198. nal accessories are attached to the exit of the FD 501 they will have to be removed to access the main tray exit sensor 3 Reattach the connector to the main tray exit sensor if it is dislodged and check the operation of the main tray exit sensor SPECIAL NOTE Solution provided by Tien Nguyen KMBS Washington Solution ID TAUS0703320EN Solution Usage Description FS 503 a copy job is unable to exit unless it is stapled Solution CAUSE The coupling gear 18 teeth located on the back of the staple unit is broken SOLUTION Replace thecoupling gear p n129U77041 SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0703471EN Solution Usage Description FS 503 will not staple Solution PROBABLE CAUSES 1 The box that catches all the staple trimmings is not installed or is not installed properly Note A staple cartridge with a red dot is displayed when the details icon is selected Inspect the metal sensor actuator at the rear of the box and insure that it is not bent Insert the box fully and secure with the locking bracket SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD 2 Modified parts are available to prevent staple failure Please refer to attached Bulletin Number 6656 for the details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html
199. nd or features available with MicroPress version 7 5 0 0 6 Any new firmware or patches for the engines or controllers MicroPress related will be updated in the Konica Minolta Firmware Listaccessibleat SSD Web Support CS Expert Support by clicking on Latest Firmware Levels in the left hand menu ofeach technician sHome Page Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702551EN Solution Usage 1 Description SC53 12 at power up Solution CAUSE Loss of 24V DC to CL4 CL5 and CL6 OPEN ICP14 on the PRCB SOLUTION Replace the PRCB p n 56UA 9021 Solution ID TAUS0702888EN Solution Usage 1 Description How to print to a printer on a Microsoft Windows XP PC from a Macintosh running OS version 10 4 x Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0703007EN Solution Usage 1 Description How to output a printer job that exceeds the finisher staple capacity limit Solution When outputting a printer job with staple mode the machine cancels the staple mode and stops indicating topress the START key tocontinue printingat the point the staple
200. nds Production Print SSD Solution ID TAUS0642419EN Solution Usage 14 Description SC28 04 shortly after power up Solution CAUSE ICP5 on ADUDB 1 has opened resulting in a loss of 24V DC to HV2 SOLUTION Replace the ADU drive board assembly p n 56UA 9070 SPECIAL NOTE Solution provided by Nick Ferrendelli KMBS Orange County Solution ID TAUS0648928EN Solution Usage 11 Description SC90 01 at power up Solution CAUSE Open ICP4 on the ADU DB SOLUTION Locate ICP4 next to CN500 Check to see if there is 5V DC from both legs of the ICP4 If 5V DC is missing from either leg of the ICP replace the ADU DB 1 p n 56UA 9072G SPECIAL NOTE Solution contribution by Brent Christensen Ultrex Business Products Solution ID TAUS0703266EN Solution Usage 11 Description SC32 06 SC32 10 SC32 13 SC32 16 orSC32 19error code Solution CAUSE Open ICP21 on the print control board ICP21 on the print control board p n 56UA 90221 possibly opensdue toexcessive repetition offan motor startup current The bizhub PRO 1050e 1050eP has a larger developing suction fan FM5 than the bizhub PRO 1050 Accordingly a heavier load is applied on the ICP Notes 1 Normally when theerror codes occur the detected contents are as follows SC32 06 FM11 p n 27LA 8051 1 abnormality and open ICP21 detected SC32 10 FM4 p n 56UA 8053 0 abnormality and open ICP21 detected 2 There are 6 fansprotected bylICP21 Abnormal detection is performed when
201. ned on assumption that user would place 1st page on the right side and 2nd page on the left side To change this a firmware upgrade is required SOLUTION Install minimumversion 70 firmware A switch to change the page layout has been added To place 1st page on the left side and 2nd page on the right side with FD 501 by 2 i n1 Folding Outside Print perform the following 1 Access Service mode 2 Select 07 System Setting amp gt 01 Software DIPSW Setting 3 Set the dipswitch 28 5 to 1 Default is0 1st page on the right and 2nd page on the left conventional layout DIPSW 28 5 1 DIPSW 28 5 0 Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801612EN Solution Usage Description Paper information set when registering a program job is not retained lf a program job is registeredwith a specified paper feed tray set with specified paper conditions size weight type of paper when recalling the job the tray is selected but the paper conditions set for the tray are cleared User needs to set the paper conditions again For example if the user sets custom size thick paper 300x210 150gsm in Tray 2 and registers a program job with Tray 2 set with the paper conditions and singl
202. ng in a jam indication Note This code may occur when printing or copying The J17 08 will still be displayed but may not belisted on the jam list SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801642EN Solution Usage 1 Description FS 503 J72 20 or J 7220 errorswhen making 2 or more stapled sets of a document No jam is indicated when making single sets Solution CAUSE Failed Finisher drive board SOLUTION Replace the FS 503 Finisher drive board p n15AA 9320 SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD andMatthew Behling KMBS Milwaukee Solution ID TAUS0802655EN Solution Usage 1 Description LS 501 LS 502 will not raise or lower Solution CAUSE The LS main tray has been isolated by software switches SOLUTION Check software switches 33 6 for LS 501 and 33 7 for LS 502 For normal operation the switches should be OFF If either is isolated the switch will be ON SPECIAL NOTE Solution contribution by Bob Moeller Ed Bellone lan Lynch Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 72 bizhub PRO 1050eF Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0802753EN Solution Usage 1 Description SD 501 SD 506 trimming scraps overflow at the scrap guide or trimming failure occurs if 15mm or more is trimmed Solution CAUSE The trimming scrap removal paddle rotat
203. nged from a clip to e clip to prevent detachment Therefore after replacing the roller with the modified one use the recommended e clip p n 002670606 It is not possible to fit the original clip ring on the modified roller 2 CAUTION When installing the belt D be careful not to adjust the tension in excess so that it does not exceed the tension spring load Otherwise bearing damage may reoccur SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0808415EN Solution Usage Description Abnormal noise coming from the toner supply pump unit Solution Modified parts are available to prevent the abnormal noise made by the toner supply pump unit Please refer to attached Bulletin Number 6658 for the details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 bizhub PRO 1050eF Breakage damage malformed removed part Solution ID TAUS0701482EN Solution Usage 1 Description PF 701 SC53 04 and or J17 12 Solution CAUSE Disengaged separation clutch stopper The stopper of the separation clutch 2 of the tray is disengaged from the screw breaking the clutch driving cable If the power supply side DC24V of the cable is broken DC power supply failure SC53 04 occurs If the grounding side GND of the cable is broken
204. ntribution by Cesar Jimenez Production Print SSD Solution ID TAUS0655762EN Solution Usage 4 Description SC95 01 Solution PROBABLE CAUSES 1 ICP18 on ADUDB1 has failed Replace ADUDB1 p n 56UA 9072 modified and p n 56UA 9070 original Note ADUDB1 and ADUDB2modified andoriginal style cannot be interchanged SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD 2 The connector for the ADU cooling fan 1 FM14 was inadvertently plugged into CN598 of the ADU driver board 2 Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 90 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up The cooling fan connector should be plugged into the connector located on the plate above the ADU driver board CN598 on the ADU driver board is for the connector from the multi feed detection sensor in the registration unit SPECIAL NOTE Solution contribution by Vernon Ellis BSC Windsor Solution ID TAUS0657242EN Solution Usage 4 Description Finishing peripherals are not being recognized when installed or after replacing the finishing option control board Solution Please note that the legacy finishing options for thebizhub PRO 1050 cannot be used on thebizhub PRO C6500 The legacy finishing products for thebizhub PRO 1050 carry the same name as thebizhub PRO C6500 yet they are incompatible The finishing options for thebizhub PRO C6500 start with the following serial numbers F
205. ntribution by KMBT Japan Solution ID TAUS0702499EN Solution Usage Description PB 501 glue pasting position adjustments Solution If the glue pasting finish position on forward movement is set inside the paper size the following problems may occur Glue from the tank becomes thready and attaches on the glue unit and or the wiring arm on the rear side of PB 501 inside Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 14 bizhub PRO 1050eP Other image quality failure Glue at the spine corner part of body paper drops near the spine corner part on the cover paper causing spine corner forming failure to occur The glue pasting finish position on forward movement and the glue pasting start position on backward movement are adjusted to be outside of the paper size during the manufacturing process Adjustment values Glue pasting finish position on forward movement Ahead 127 From Machine state screen amp gt Adjustment amp gt 02 Finisher Adjustment amp gt 06 Perfect Binder Adjustment amp gt 05 Pasting Finish Position Adjustment Go Ahead Glue pasting start position on backward movement Back 0 From Machine state screen amp gt Adjustment amp gt 02 Finisher Adjustment amp gt 06 Perfect Binder Adjustment amp gt 04 Pasting Start Position Adjustment Go Back Note If glue protrusion occurs on the machine in the field 04 Pasting Start Position Adjustment Go Back is recommended I
206. o version 60 or higherand set software switch 29 1 to 1 ON SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0800457EN Solution Usage 1 Description Part number for the PB Drive Board Solution PBDB p n A075H02002 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0800681EN Solution Usage 1 Description PB 501 differences between bizhub PRO 1050 PrintCenterProTM 1050 series dedicated type and bizhub PRO 1050 PrintCenterProTM 1050 series bizhub PRO C6500 IKON CPP650 supporting type Solution The following are differences between PB 501 for bizhub PRO 1050 PrintCenterProTM 1050 series and PB 501 for bizhub PRO 1050 PrintCenterProTM 1050 series bizhub PRO C6500 IKON CPP650 1 PB 501 destination code for bizhub PRO 1050 PrintCenterProTM 1050 series is A075010 PB 501 destination code forbiznub PRO 1050 PrintCenterProTM 1050 series biznub PRO C6500 IKON CPP650 is A075011 or AO75WW1 Generic CAUTION There are two firmware versions one is bizhub PRO 1050 PrintCenterProTM 1050 seriessupport version and the other is C6500 support version When the machines are shipped from the factory bizhub PRO C6500 support version has been installed for Generic and bizhub PRO 1050e support version has been installed for North America 2 Differences a Connection to RU 503 RU 504 When connecting only the PB 501 to the bizhub PRO C6500 installation of RU 503 or RU 5
207. oard p n 15AN 9313 SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0800717EN Solution Usage 1 Description PB 501 troubleshooting for wrinkles dents at spine of booklet Solution Wrinkles and or dents at spine of booklets influence thequality of perfect bound booklets Therefore please pay attention to the following for troubleshooting tips CAUSE A slight pasting unevenness at spine of a book may cause wrinkles and or dents after cover paper is attached If glue applying conditions glue applying area and cover paper pressing force are the same wrinkles and or dents become more noticeable when cover paper is thin or book is thick For the details see the attached Paper Wrinkles and Dents document SOLUTION By pressing the cover paper forcibly against the spine of book flatten the glue at the spine Concretely according to the combination of cover paper weight and book thickness increase the cover paper pressing force spine corner forming position adjustment The adjustment is on the Machine screen amp gt Adjustment amp gt Finisher Adjustment amp gt Perfect Binder Adjustment amp gt Spine corner forming Position Adj front and rear sides For the amount of adjustment see the attached Rough indication document Additionally cover paper pressing force set when the machine is shipped from the factory gap between the spine of book and cover paper See the shipm
208. oes not change state replace PS33 p n O8AA 8551 2 3 M11 Bundle clip motor has failed After verifying that PS33 bundle clip upper limit sensor PS30 bundle clip lower limit sensor and PS34 bundle clip home position sensor are functioning by checking in the I O mode replace the bundle clip motor p n 15AN R728 00 The motor may operate but may be too weak to overcome the spring pressure at the top and bottom of the slope section 4 The bundle clip is binding on its rail due to contamination or lack of lubrication Note This occurs when making booklets Clean the bundle clip rail and lubricate with a light lubrication Do not use a heavy grease SPECIAL NOTE Solution contribution by Chuck Tripp and Bob Moeller ProductionPrint SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 102 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Solution ID TAUS0703631EN Solution Usage 0 Description SC80 13 and thecode isnot listed in any service documentation Solution CAUSE Corrupt printer control board firmware or no firmware on the printer control board SOLUTION Normally this code will appear after installing a newprinter control board New boards are shipped with no firmware installed Installation of firmware on the printer control boardwill correct the problem The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Se
209. olta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Notes 1 Refer to the attached ReadMe file Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 83 bizhub PRO 1050eF Software Driver related 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0702605EN Solution Usage Description Problem printing jobs with mutliple per page settings in the document If too many are built into the document the job will fail to print Solution CAUSE Printer driver upgrade required SOLUTION Use version 3 0 170of the PostScript Plug in SOFHA driver It supports this functionality It is available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Check the driver description for the word plugin as an identifier that the correct driver is beingdownloaded SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0703544EN Solution Usage Description When image shift checkbox under Image Layout is
210. on ID TAUS0700396EN Solution Usage 2 Description PostScript printer PPD files for LINUX CUPS printing and for OpenOffice application Solution There are PostScript printer PPD files that can be used in LINUX environments using CUPS Common UNIX Printing System and for OpenOffice Word Processor application The PPD files are available for download via the SSD support site 1 Login in via www mykonicaminolta com 2 Select the Service tab locatedat the top of the page 3 Select the SSD link located on the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left 6 Select Product Group Product File Type Drivers and OS Linux Note The latest print drivers are also available via the Konica Minolta Download Selector from theKMBS public site http www kmbs konicaminolta us SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0700912EN Solution Usage 2 Description SD 501 how to install the bundle press cable wire Solution On occasion it may be necessary to install a replacement bundle press wire on the SD 501 Attached Bulletin Number 6055 provides a detailed process for successfully installing the wire and correctly adjusting the bundle press Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web si
211. on contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801263EN Solution Usage Description Serial number and meter reading location Solution Serial Number Open left front door UPC label is located on left inside frame in line with handle 12B Meter Open right front door Meter is located on upper frame Note Please see attachment SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801484EN Solution Usage Description How to set the default screen type Solution To set the default screen type perform the following 1 From the main screen touch the Utility Counter key 2 On the next screen touch System Setting then touch DefaultScreen Setting 3 Select the desired default screen Machine Job list or Copier 4 Touch OK then Exit SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0801500EN Solution Usage Description When printing two A4 originals on A3 sheet by 2 in 1 Folding Outside Print the 1st page is printed on the right side and the 2nd page is printed on the left side How to place the 1st page on the left side and the 2nd page on the right side 2 in 1 Folding Outside Print with FD 501 Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 55 bizhub PRO 1050eF Miscellaneous Solution CAUSE The specification for 2 in 1 Folding Outside Print with FD 501 is desig
212. ope SD 501 15AN all LS 501 15AV all PB 501 A075010 North America AO750Y0 Europe Asia Pacific IMPORTANT The bizhub PRO C6500 cannot be connected Option installation procedure Summary 1 Switch the dipswitch toggle according to the main body model need to change the wiring only for PB 501 2 Connect the option to the main body 3 Rewrite the firmware by ISW Note Fordetails refer tothe Installation Manualattached to the product SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801605EN Solution Usage 1 Description When recalling and printing a job that has been stored on the HDD while being output Memory overflow erroris indicated and the job cannot be output Solution CAUSE If data volume of the stored image is too large toaccess the extension memory area memory overflow occurs Data volume tends to become large especially if the size of image is large Photo modeis selected and or the Background is adjusted Memory overflow also tends to occur with 1 2 mode because the machine needs to prepare an image of two pages before outputting SOLUTION Setdipswitch 10 0 to 1 and 10 1 to 1 Theextension memory area is now enlarged to the maximum size 210MB SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801741EN Solution Usage 1 Description Configuration information Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 42 bizhub
213. or Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0703156EN Solution Usage 0 Description PB 501 how to clean the glue catcher plate in the glue tank unit Solution The glue catcher plate is installed to catch glue that seeps from the sealing part of the pasting roller formation roller shaft in the glue tank unit This is the method to clean the glue caught by this catcher plate 1 Check timing When the glue tank unit has operated pasting roller has rotated for approximately 1 000 hours check the glue dripping condition around the glue catcher plate General users approximately 25 months PB 501is used for approximately 2 hours a day and 20 days a month Heavy users approximately 10 months PB 501is used for approximately 4 hours a day and 25 days a month Note From the main body firmware version 50 the glue tank unit operation time pasting roller rotation time is added to the PM parts count items Parts Counter amp gt Count of Special Parts It is displayed as Melt tank assembly on the count screen 2 Check point Check glue dripping condition on the glue catcher plate in the tank unit See Figure 1 of the attached photos If glue has attached on the plate clean it 3 How to clean a Remove the covers Right and Left of the glue tank unit See Figure 2 of the attached photos b Remove glue around the glue catcher plate CAUTI
214. or a job paper handling ability can not be assured and jamming may occur Tabbed paper must be fed so that the tab is on the lead edge as it exits the finishing unit In regards to the LS 501 and LS 502 installed on bizhub PRO 1050 tabbed paper is supported only with firmware version 50ACQ0 installed The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ron Reed ESS SSD Solution ID TAUS0703807EN Solution Usage 1 Description The SD 501 is generating a SC77 66 error Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 98 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Solution CAUSE Paper scraps from the trimmer have packed into PS34 causing the error code or possiblefailed sensor SOLUTION Clean the sensor remove the paper scraps and test the operation of the sensor in the I O state confirmation mode 71 46 for proper operation Replace the sensor p n 08AA 8551 2 as needed SPECIAL NOTE Solution contribution by Greg Lantowski and Freddie Burnham Production Print SSD Solution ID TAUS0800033EN Solution Usage 1 Description Archived files will not print orarchived jobs from an older version System Codeimported to a current version System Code will not print orthe jo
215. ore when entering the number input the 3 digit locationnumber and 6 digit sequential number Example A075010 00001 amp gt Input 010 00001 A075 Product number for PB 501 001 Location 010 North America 00001 Sequential number Note The bizhub PRO 1050 firmware version 50 with PB 501 version 20allows 13 digit number input The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0703443EN Solution Usage 2 Description Are urethane feed rollers available for use on the PF 701 Solution There are 3 rollers available as urethane covered rollers PART NUMBER ITEM 15byr70800 Separating unit urethane 15byr70700Pickup unit urethane 15byr70400 CMS roller set upper lower urethane SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0800094EN Solution Usage 2 Description How to clear the message of EXCHANGE TIME OF TONER COLLECT BOX on RC 501 equipped machines Solution CAUSE The message appears based on copy print count and not on the amount of toner in the collection box When the predefined count is reached the message will appear SOLUTION To clear the message perform the following 1 Access the Service mode 2 Touch 03 Counter 3 On the
216. ore procedure was announced a few months ago to address these codes Stop 0 7 1 3 9 What this procedure does is take a good image of the NVRAM off the MFP board created when you performed the NVRAM Data Backup and restore it to the NVRAM There are approximately 30 registers that can be corrupt so the above procedure may have to be done as much as 30 times WARNING If a corrupt NVRAM is suspected DO NOT perform the NVRAM Data Backup This will take the corrupt NVRAM image and back it up to the MFP board If this is done and the NVRAM is replaced the corrupt data that was just backed up will be transferred to the new NVRAM If this is the case then the NVRAM and MFP board will have to be replaced as a set Known unrecoverable NVRAM symptoms 1 Stuck on hourglass screen 2 Incorrect meters 3 When performing the NVRAM restore procedure the codes repeat themselves Note One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes It is HIGHLY recommended to install a quality power line conditioner on these machines Known fixes for various codes C D36E and C E002 Install Phase 3 01 firmware H5 or H6 depending on model If a corrupt NVRAM is suspected please try performing a Data Clear This can be found in the Tech Rep mode CAUTION All programmed addresses will be cleared Please backup the address data using PageScope Web Connection to backup the data before performing the Data
217. orrect operation lock up Solution ID TAUS0800186EN Solution Usage Description SC80 43 error code unable to flash firmware Solution PROBABLE CAUSES 1 There is no firmware presently installed on the LS 501 This code occurs when doing a new installation of the finisher or if the finisher control board is replaced Install the latest firmware which is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 The 2 pin connector blue wires on the LS 501 is not connected The extra 2 pin connector not connected to the peripheralto which the LS connectsmust be plugged into the female connector on the plate where the wiring is passing through on the LS 501 SPECIAL NOTE Solution contribution by Greg Lantowski Ed Bellone lan Lynch Bob Moeller Production Print SSD Solution ID TAUS0800487EN Solution Usage Description J51 01 during warm up or during operation Solution CAUSE The charge corona grid has become dislodged and is contacting the drum surface SOLUTION Access the charge corona and insure that the charge coronagrid is properly installed and is not damaged SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0800655EN Solution Usage Description PB 501 when outputting a perfect bind job if the machine stops for some reason and switches to the Low Power mo
218. orted with the following software versions or greater MicroPress system software version 7 5 1 1 IC 611 firmware version 72 BCLO bizhub PRO 1050 version 70 LS 501 version 70 Note Software DIPSw 21 2 must be set to 1 SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0801959EN Solution Usage Description When staple limit is reached staple mode cancel message is displayed once After the mode is cancelled the machine outputs continuously without interruption for cancel message display Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 110 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Solution CAUSE Firmware bug SOLUTION Please update the MFP firmware with special version70 UOKO The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mahen Shukla ESS Solution ID TAUS0801960EN Solution Usage Description Next job cannot be reserved while scanning a large document Solution CAUSE Firmware bug SOLUTION Upgrade the MFP firmware to special version70 UOKO and change DipSW 24 as follows DipSW 24 Bit 0 0 Job reserve screen is available DipSW 24 Bit 0 1 Continue operation without job reservation screen default Note The
219. ot be available on a locally installed printer bizhub 200 250 350 Standard Controller Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 1 or the PCL driver version 1 0 2 the print controller can be used with the following restrictions 1 The custom paper size setting is not available 2 The default selections made on client workstations will not be reflected on the printer properties screens bizhub C650 C550 C451 C450 C352 C351 C300 C252 C250 Tested withCitrix Metaframe Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 No restrictions were found in testing SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0702294EN Solution Usage 5 Description How to configure LDAP access on a Lotus Notes R5 or R6 server Performing a LDAP Search using an Anonymous Connection via Lotus Notes supportedLDAPVersion not enabled Solution LDAP Production R5 R6 server setup Edit Notes ini and add LDAP task ServerTasks Router Replica Update Amgr AdminP CalConn Event Sched Stats HTTP POP3 maps LDAP Create a new Configuration document for LDAP to control Anonymous Access Create a new Configuration doc call it Allservers in the Group or Server
220. ouch COPY Set A4 or A3 paper in each tray and press the START button Test pattern No 16 will be output thischecks image centering without auto correction Fold the output paper in half along the center in the main scan direction and measure how much the left and right lines misalign from each other Pull out each tray and remove paper If the paper guide 1 is at the small size position open the guide Loosen two screws 2 and move the paper guide 1 According to the mis centering checked in step 5 adjust the center position of each tray using the marking line 3 9 Tighten two screws 2 10 Repeat steps 4 and 5 and check the mis centering again If there are trays which is not within the standard range 2mm repeat steps 6 through 9 Repeat the steps until the standard value can be obtained 11 Set the software dipswitch 12 3 to 0 enabled ONOoOBRWPD C Perform Printer centering adjustment Service Manual Section 10 3 4 1 Enter the Service mode 2 Select 01 Machine Adjustment amp gt 04 Centering Adjustment amp gt 01 Printer Centering Adjustment and then touch COPY 3 Set A4 or A3 paper in each tray and press the START button Test pattern No 16 will be output 4 Fold the output paper in half along the center in the main scan direction and measure how much the left and right lines misalign from each other 5 If the amount is not within the standard range 1 5mm touch SERVICE On Print
221. owing URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8idf e To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0648443EN Solution Usage 4 Description How to remove print drivers from Macintosh OS X 10 2x 10 3x 10 4x 10 5x Solution Follow the How to remove Macintosh OS X drivers instructions to correctly remove driver files prior to installing a new or updated version of the driver This is highly recommended to avoid driver conflict Completely deleting removing the PPD plug ins for the loading of the driver will NOT overwrite the previous versions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ASG SSD and Freddie Burnham Production Print SSD Solution ID TAUS0652658EN Solution Usage 4 Description FS 503 FS 521 part number for staple case not shown in Parts Manual Solution Staple case s n 15AA43560 SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0703268EN Solution Usage 4 Description ISW error codes lis
222. p n 15AH 550 1 Note Use the procedure beginning on page 2 of attached Bulletin Number 6433 to clean the punch units listed in the included table Punch units with serial numbers greater than those listed were produced with a design that prevents binding Solution ID TAUS0802207EN Solution Usage 2 Description Press Start to Restart message while operating Machine will stop and message will appear withno jam or faultindicated Solution CAUSE A hesitation slippage has occurred in the paper feed section causing a timing abnormality This hesitation is not large enough to cause a jam code but machine will detect the abnormality and halt operation This issue is most prevelant when running gloss stocks and or during long runs SOLUTION When issue occurs clean replace feed components of paper tray currently in use In the case of thick or glossy stocks adjust the feed roller tension if issue is occuring frequently SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0651455EN Solution Usage 1 Description J17 08 Solution CAUSE Improper installation of the paper dust removing brush for the registration roller SOLUTION When installing the paper dust removing brush for the registration roller be sure to insert it fully until it hits against the back When not inserted fully the light path for detection of the registration sensor PS40 PS44 for bizhub PRO 920 will become blocked thus resulti
223. paperis not a supported type If attempting to run this stock and a jamsoccurs rotate paper to the 8 5x11R position or rotate image and run with holes on trail edge SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0651550EN Solution Usage 2 Description Konica Minolta Security White Paper Solution See Security White Paper for details Notes a To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html b Also go to Konica Minolta s bizhub security page http kmbs konicaminolta us content about bizhubsecurity html for more in depth security information SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 33 bizhub PRO 1050eF Miscellaneous Solution ID TAUS0657904EN Solution Usage 2 Description How to performFile Captureson the IC 611 Solution Capturing files is necessary when printing issues occur and analysis of printer files sent to the IC 611 is necessary To enable the File Capture mode on the IC 611 1 Connect to the IC 611 with a laptop via a Null Modem cable and start a HyperTerminal session 2 Wait till the monitor displays Network Driver Status NETeDrvStat Ready NETd ReadyNormal End 3 Press enter to get to the VxWorks command prompt 4 At the prompt
224. pport CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0802317EN Solution Usage Description C 4904 C4904 Solution CAUSE The Image Controller board or the HDD 2 have failed SOLUTION Replace the ICB p n 56UA 910 2E andif this does not clear thecode or the code changes to a different C 49XXerror replace HDD 2 p n 56UE 922 0 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802912EN Solution Usage Description Troubleshooting procedure for SD 501 SDDB ICP1 failure resulting in SC77 95 Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 bizhub PRO 1050eF Controller no or slow print scan failure garbled data lockup Solution Attached is the troubleshooting procedure to resolve SD 501 SDDB ICP1 failures as there are many components connected to this ICP To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Felix Burgen ESS BSE Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 10 bizhub PRO 1050eF Dirty image Spots banding streaks smudged or background Solution ID TAUS0640469EN Solution Usage 27 Description Toner spilling dumping or poor fill
225. r Set software dipswitch 26 5 to 1 This changes the timing compensation of the ADU When enabled it should eliminate J93 01 and J94 01 jams caused when duplexing larger lengthpaper or possibly even 8 5x11R 3 Out of adjustment Perform the paper feed pick up roller height adjustment for all paper trays Section 5 1 4 of the Field Service Manual Perform the paper feed pick up amount adjustment for all paper trays Section 5 1 6 of the Field Service Manual 4 ADU Drive Board 2 has failed ADU Drive Board upgrade required Install ADU Drive Boards p n 56UA 9072Gand p n 56UA 9082F as a set due to circuit changes 5 Unexpected deceleration of the loop motor Regist motor CheckPS42 ADU deceleration If no fault found replace the loop motor p n 56UA 386 0 SPECIAL NOTE Solution contribution by Greg Lantowski and Bob Moeller Production Print SSD Solution ID TAUS0640660EN Solution Usage 10 Description When inserting heavy stock or tabs the machine output pauses during the insertion process Solution CAUSE The machine is adjusting the fixing temperature for the different weights of stock being used SOLUTION This is normal operation and cannot be defeated This will occur when paper weights of 131 161g or higher are selected Weights below 131 161g will not cause the output to pause SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0640213EN Solution Usage 9 Description FS 5
226. r The document can be copied at thespecified zoom SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0702889EN Solution Usage Description Printing to a printer on a Microsoft Windows XP PC from a Macintosh OS version 10 3 Solution Please perfrom the step by step procedures mentioned in the attached PDF Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 49 bizhub PRO 1050eF Miscellaneous Solution ID TAUS0703297EN Solution Usage Description What settings are required to make the LS 501 and LS 502 finishers automaticallly switch over when printing Solution Settings 1 Print continuation must be set to ON 2 Pile permissions must be enabled 3 From the control panel enter the Controller menu and select the Output tray screen Select the stacker auto setting not the auto setting SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0703454EN Solution Usage Description SD 501 trimmer lubrication Solution Periodic lubrication of the SD 501 trimmer has been added to the maintenance requirements for all units to maintain performance and reduce wear The recommended lubri
227. r Settings amp gt Make desired settings clickOK amp gt Click Add amp gt enter page for first tab amp gt select paper source amp gt Check Use Tab Paper amp gt in TAB Paper section click details to enter text layout and font options amp gt in text box type first line of text amp gt press enter amp gt type second line of text amp gt press enter amp gt enter third line of text if desired amp gt click OK amp gt Click Add to enter next TAB amp gt repeat as needed When finished making settings click Save AS to save xml to workstation amp gt Click OK amp gt Click OK PostScript plug in File amp gt Print amp gt Properties amp gt Select bizhub PRO 1050 tab amp gt Select Tab Settings Tab amp gt Make desired settings for the tab paper font type text placement amp gt Select Trays TAB amp gt In pages box enter page for first tab amp gt Under Print Type select Print Single Sided amp gt Under Paper Source select desired feed tray amp gt Check Use Tab Paper amp gt A new text box will open amp gt Enter first line of text amp gt Press enter key amp gt Enter second line of text amp gt Press Enter key amp gt Enter third line of text amp gt In next set of page setting boxes enter page for second tab amp gt follow proceeding steps until all desired tabs are entered amp gt Click OK amp gt Click Ok amp gt Click OK SPECIAL NOTE Soluti
228. r auto centering OFF dipswitch 12 3 0 2 Load 11x17 paper in all trays to determine tray variance then send the output to the LS 501 subtray 3 Align the paper trays trays mechanically so that all paper output exits evenly on the previous sheet in the subtray 4 Set dipswitch 12 3 1 when the alignment adjustment is is complete Note Ifissues continue after enabling auto paper centering the registration centering sensor PS54 located in the registration unit has failed Replace the centering sensor p n 56UA 3700 Solution ID TAUS0702030EN Solution Usage Description Uneven stacking folding in the SD 501 Solution CAUSE A sticky solenoid that controls the flipper guides ability to extend out to guide the paper past the pusher Please be aware this solenoid has two identities It isshown asSD2 in the Parts Manual and SD 3 in the SD 501 Theory of Operation Manual SOLUTION Replace the solenoid p n 15AV82550 SPECIAL NOTE Solution submitted by Walt McDonald of Frontier Business Systems Solution ID TAUS0702146EN Solution Usage Description How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Solution Please see the attacheddocument for detailed information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702372EN Solution Usage D
229. r safety reasons use of this function is not allowed and the firmware update is necessary If the temperature has been changed return it to the default 132 degrees C Melt tank Top TH2 145 degrees C Melt tank Mid TH3 185 degrees C Melt tank Low TH4 165 degrees C Pasting roller TH1 The function is also provided in the Service mode However it will not be masked andtechnicians shouldnot use it Solution ID TAUS0800179EN Solution Usage Description What is the part number for the folder rollers The rollers are pictured using dashed lines and no part number is given in new version of Parts Catalog Solution The part was taken off the list of servicable partsbecause Japan was considering making it a replaceable unit Japan has decided against this action and the original part number of 15AG 5734 0 is the correct number to use for ordering these rollers SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801002EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 131 bizhub PRO 1050eF Perfect binder failure If the feed direction FD alignment plate does not move properly there is interference with the paper clamp which can result in the alignment plate being bent There is no associated error code Solution CAUSE Evaporated glue can accumulate on the slide shafts for the FD alignment plate preventing the plate from operating
230. r than the original cable for HDD 2 the IC 611 hard drive SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0900736EN Solution Usage Description How to load a 32 bit driver on a 64 bit operating system Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the server and share it out 2 Load a 32 bit driver on a workstation locally 3 From the workstation perform the Run command to connect to the server example 11 11 5 33 and press enter This should bring up the server 4 Navigate to the previously shared out printer on the server 5 Right click on the shared out printer and select properties 6 Select the sharing tab and then click on the Additional Drivers button 7 Select or check off the 32 bit driver to be added to the 64 bit system 8 Select OK and then browse to the folder that houses the 32 bit driver to be installed and select OK The Additional Drivers window should now have the 32 bitand 64 bit checked off 9 Check the Additional Drivers of the Server to make sure that the 32 bit has been pushed up right click on the shared out printer of the server amp gt Properties amp gt Sharing Tab amp gt Additional Drivers Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http Awww apple com quicktime down
231. rect this issue IC 611 bizhub PRO 1050 Ver 30 COCO IC 203 bizhub PRO 920 Ver 20 COCO IC 202 bizhub 600 bizhub 750 Ver 30 CH bizhub 360 420 500 Version 30 bizhub C450 C351 C250 C252 C352 C300 Phase3 03 Ver 18 Notes 1 If the issue is not resolved by the new firmware please obtain details to further the investigations Currently here are the first items to confirm and provide a Provide answers to the following questions What type of network environment is the customer using What is the network speed What is the NIC speed on our engine When the device goes down can it be PINGed orbrowsed to What protocols are on the network Is the machine in a power save or sleep mode at the time of failure Does the machine have a static TCP IP address or is it dynamic DHCP How often does the incident occur Are there any routers switches or hubs involved on the network segment s which aretrying to utilize the machine What type of special applications are utilized by people who print to the device b If a bizhub 600 750 PRO 920 you can perform a Hyperterminal session and set transfer to text to create text file that shows the controller activity c Perform an Ethereal network packet capture Instructions are attached 2 The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers
232. ription Trailedge of tabloid sheets is blurred stretched after replacing the PRCB The image issue starts at the 11 mark on tabloid landscape sheets Solution CAUSE A modified PRCB p n 56UA 9023J has been installed on machine using version 60 orearlier firmware SOLUTION Flash machine to at least version 70 firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please review attached Bulletin Number 6492 before updating to version 70 firmware To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 19 bizhub PRO 1050eF Image too light dark uneven or wrong color Solution ID TAUS0654912EN Solution Usage 5 Description How to prevent low density on long runs when running high percentage of coverage originals Solution To prevent low density on long runs when running high percentage of coverage originals perform the following 1 Install bizhub PRO 1050 version 70 or higher firmware 2 Install improved developing unit p n 58UA 3000 Note DSD rollers on the ends are black 3 Return any
233. rsion 30 filename a075j1300000 bin which is availablefrom the KMBS Download Selector Recall Factory Initial Data in Service Mode Finisher Adjustment bizhub PRO C6500 setup Access the PB control board by removing the cover above the book stacker Set DIP SW 1to ON Since the PB 501 will always be connected with a relay unit remove the jumper from CN29 on the PB control board and install wire harness connector 29 onto CN29 Install PB firmware version 20 filename AO750Y0_00J1_G00_2000 bin which is contained in bizhub PRO C6500 firmware version 30 and is availablefrom the KMBS Download Selector Recall Factory Initial Data in Service Mode Finisher Adjustment Note Please see attachmentas areference SPECIAL NOTE Solution contribution by Ron Reed ASG SSD and Cesar Jimenez Production Print SSD Solution ID TAUS0651562EN Solution Usage 1 Description Microsoft certified printer drivers PCL PostScript PostScript P and PostScript V Solution The Konica Minolta Microsoft certified printer driverscan bedownloaded fromthe Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more These drivers will be shown as a WHQL W indows H ardware Quality L abs Download Access the Download Selector and type WHQL in Find downloads then click o
234. rt before placing it back inside the LS 501 or LS 502 SPECIAL NOTE Solution contribution by Ed Bellone lan Lynch Production Print SSD Solution ID TAUS0702115EN Solution Usage Description Please load paper size message from the platen or ADF Able to manually select the tray APS is enabled for both Solution CAUSE Paper type is not set under the Auto Paper Type selection SOLUTION To set the Auto Paper Type Selection perform the following 1 Select Utility 2 Select Function Setting B W MFPs a SelectUser Setting for the color MFPs b System Setting for the color MFPs 3 Select Feed Tray Setting 4 Select Auto Paper Type Selection Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 104 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up 5 Set the paper type and color of the trays to use usually Normal and White 6 Return to normal operations screen and test SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0703150EN Solution Usage Description FD 501 J73 060r J 7359 at power up Solution CAUSE The connector to the main tray exit sensor PS18 has become dislodged from the sensor resulting in a false jam detection SOLUTION To check the operation of the main tray exit sensor PS18 perform the following 1 Access thel O mode and use input code 70 multimode 13 to check the operation of the sensor 2 If additio
235. rties SOLUTION In Printers and Faxes menu right click selected printer select Properties change output method to Print then click Apply SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0800738EN Solution Usage Description Incorrect font when printing to bizhub PRO 1050 from Printgroove Queue Solution CAUSE The PDF file that has been uploaded to Printgroove Queue is version 1 6 which isout of the specification for the bizhub PRO 1050 The bizhub PRO 1050 only supports direct printing of PDF files versions 1 3 1 4 or 1 5 SOLUTION Be sure to create the PDF file to version 1 3 1 4 1 5 prior to uploading the PDF to PrintgrooveQueue for printing Note The bizhub PRO 1050 specification for direct PDF printing is PDF file versions 1 3 1 4 1 5 This specification is not subject tochange SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0801589EN Solution Usage Description When 2 Repeat and 2 Repeat Reversal are selected from DocuWorks via the PostScript Plug in driver dotted lines become narrow lines Solution CAUSE Updated Konica Minolta bizhub PRO 1050 PostScript Plug in driver is required SOLUTION Please use the attached special driver version 3 0 175 64 9MB Please refer to the Release Notes prior to downloading To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at
236. s can be translated So to summarize whencreating the Overlay EPS file no matter how many pages inthe current file only one page will convert over and the rest will be lost SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802060EN Solution Usage 0 Description When printing AS 400 forms the print does not line up with the form Solution CAUSE The AS 400 is rasterizing the forms based on an HP LaserJet 5si this is by design The margins are not set correctly and produces the offset SOLUTION Create or obtain a new WSCST Workstation Customization Object with the following keyword in it DATASTREAM HPPCL5 Replace the line with the following DATASTREAM HPPCLS5I Thiswill tell HPT to image the form instead of rasterize it Recompile the WSCST end the writer vary the device description OFF ON and start the writer When the job is sent the form should be inline with the text SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0702350EN Solution Usage Description Original data is printed to the main tray of the finisher FNS and the tab paper is printed to the main tray of the LS Solution CAUSE Bug in the plug in driver SOLUTION Please use the special C 611 PostScript plug in driver version 3 0 170 63 66MB It can download from the Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicamin
237. same size or to a supported output tray SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0802164EN Solution Usage Description Error codes are displayed with the E or F prefix instead of the SC prefix Solution CAUSE A dipswitch has been set to cause a screen switchover SOLUTION If a SC error indication is desiredinstead of E or F set dipswitch 11 3to0 SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 111 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up Solution ID TAUS0802254EN Solution Usage Description Cannot select Auto Paper Select Solution CAUSE Incorrect settings in the Copy Settings options SOLUTION Perform the following procedures 1 Select Utility 2 Select Copy Settings 3 Select Each Setting Screen 4 Set all options to ON and Auto 5 Exit back to the main screen SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0802542EN Solution Usage Description Blank display with the power LED and power save LED on Solution CAUSE DC power supply 2 has failed SOLUTION To confirm perform the following 1 Measure the AC input to DCPS2 at CN1 2 and CN1 6 on DCPS2 The input should be 208 230V AC 2 lf the correct input voltage is present check for 5V DC on CN11 1 and 24V DC on CN11 6 3
238. sar Jimenez Production Print SSD Solution ID TAUS0802755EN Solution Usage Description Press START to restart message and the machine suddenly stops while a job is in process The jobwill continue and print normally after START is pressed Solution CAUSE The charger cleaning function is disabled Dipswitch 3 3 1 Even if it is set to OFF the machine stops when the charger cleaning interval begins SOLUTION Enable the charger cleaning function Dipswitch 3 3 0 Then the machine will always start automatically after it stops for charger cleaning If the customer does not like the machine to stop frequently for cleaning extend the cleaning interval Dipswitch 2 4 2 5 0 0 every 10 000 pages 1 0 every 20 000 pages 0 1 every 30 000 pages 1 1 every 5 000 pages 2 If the customer wants to disable the cleaning operation after the machine is powered ON in the morning fixing temperature 50 degrees C or lessatpower ON setDipswitch 2 1 2 2 2 3 1 1 1 No cleaning SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0802778EN Solution Usage Description What parts are in the 750K PM kit for bizhub PRO 1050 Solution See attached list for parts that are included in the 750K PM kit p n D56UEPM750 for the bizhub PRO 1050 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html
239. scellaneous EN_1050_FS503_Ver 4 F1 F7 LS 501 EN_1050_LS501502 LS1 PB 501 EN_1050_PB501_Ver 1 PB1 PB29 Also attached is the Troubleshooting Guide for perfect binding This guide is specific to perfect binding It includes body paper misalignment cover paper skew spine corner formation failure glue application amount adjustment and other issues Adjustments regarding perfect binding are written in the Service Manual and User s Guide This TSG summarizes check points and procedures by problem to perform adjustments more smoothly SD 501 EN_1050_SP501_Ver 4 1 20 SD1 SD20 EN_1050_SP501_Ver 4 21 40 SD21 SD40 EN_1050_SP501_Ver 4 41 58 SD41 SD58 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Felix Burgen ESS BSE Solution ID TAUS0802729EN Solution Usage Description Guide Plate Assembly Conveyance Guide Plate J part number Solution Attachment Guide Plate Assembly Conveyance Guide Plate J lower portion only p n 15AG46411E and thecomplete plate assembly p n 15AG1130 Note Please see attachment for Guide Plate location To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ce
240. settings and on the mainbody display Solution CAUSE Soft switch 35 1 has been set 1 by the machine This indicates a severe problem with the mainexit tray SOLUTION Repair the problem then reset soft switch 35 1 0 torestore main tray operation on the FS 503 SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0900347EN Solution Usage Description No finishers recognized Solution CAUSE Incompatible firmware on the installed finishers SOLUTION Check the readme files for the engine firmware and install the finisher firmware recommended for the installed finishers The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0900352EN Solution Usage Description Main Tray lowersbut will not raise Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 114 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up CAUSE A damaged Paper Exit Detection Actuator Note The tray can be raised in I O mode SOLUTION Replace the Paper Exit Detection Actuator p n 15AA 4645 0 SPECIAL NOTE Solution contribution by Ken Humphrey IKON Solution ID TAUS0900541EN Solution Usage Description C
241. size of Plus Guard grease p n OOGR00020 on the worm gear Apply a few drops 5 6mm size of Plus Guard grease also on the cam surface If the worm gear and worm wheel are seriously worn replace them with new ones and then apply a drop 2 3mm size of Plus Guard greaseon the worm gear Apply a few drops 5 6mm size of Plus Guard grease also on the cam surface CAUTION Be careful not to smear grease on the nearby sensor 3 Refer to attached documentation for additional detail To view the document Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8idf Solution ID TAUS0647868EN Solution Usage 7 Description SC46 01 or SC29 10 Solution CAUSE Write unit has failed SOLUTION Check connection to IPB If connector is seated properly and no damage to pins or wiring replace the write unit p n 56UA 650 2 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0647357EN Solution Usage 6 Description Stapled set quantities are limited based on the number of pages per set Solution CAUSE Firmware update required and dipswitches must be set correctly SOLUTION Install bizhub PRO 1050 1050P Image control program minimum version 21 ULYO This must be used with FS 503 Control program minimum version 2
242. soft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8idf Solution ID TAUS0701788EN Solution Usage Description SD 501 how to increase the saddle stitching capacity for heavier papers Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 128 bizhub PRO 1050eP Solution To increase the saddle stitching capacity for heavier paper 90 244g m2 set the following software dipswitches 10 5 to 0 10 6 to 1 10 7 to 1 This setting will allow 30 more pages of 90 244g m2 paper to be saddle stitched Solution ID TAUS0701791EN Solution Usage Description When selecting a manual fold the start button on the folder flashes and will not start Solution CAUSE PS46 FD unit sub tray full sensor actuator is binding whichsignals the machine that the tray is full SOLUTION Inspect the actuator for free movement Check for the mylar interfering with the sensor actuator Trim mylar as necessary Solution ID TAUS0701858EN Solution Usage Description LS501 intermittent J74 04 when paper exits to the subtray Solution CAUSE PFU and main body paper trays are not mechanically aligned Auto tray centering is set to ON resulting in atiming issue whenpaper tray switching occurs SOLUTION To correct this issue 1 Turn pape
243. splay incorrect operation lock up Solution ID TAUS0658370EN Solution Usage 3 Description Operation panel and buttons not responding Unable to adjust touchscreen in Service Mode Solution CAUSE Failed NVRAM SOLUTION Replace NVRAM The NVRAM can be ordered via the Online Technical amp amp Special Program order form located within MyKonicaMinolta com Service Warranty Repair amp amp Special Programs Warranty Services amp amp Technical FOC Programs NVRAM BRU Replacement Program IMPORTANT You must have anSSD ticket number in order to place yourNVRAM BRU order online SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0700033EN Solution Usage 3 Description SC46 25 Solution CAUSE There are a variety of possible causes The light blocking cover at the read section and the lens cover are removed The connector of the CCD board is disconnected The power cable of the CCD board is unplugged The ICP of the CCD board is cut off The light volume of the exposure lamp is excessive The exposure lamp does not light up SOLUTION A list of things to check replace Check the light blocking and lens covers Check for pinched or unplugged wires Reseat the Image Control board p n 57GA 9010 Check for pinched wires or unplugged wires reseat Image Control Board Check CCD Board Replace CCD Board p n 57GA 6302E Check Exposure Lamp Replace Exposure Lamp L1 p n 56UA
244. t Solution ISWERROR CODES Error Code Description Action 01 There is an error in the command to ISW processing unit Copyright 2009 Konica Minolta Business Solutions U S A Ine sti 3OW lt S 2S OW May 2009 28 bizhub PRO 1050eF Miscellaneous Program is not executing normally Restart from power ON and re execute the ISW 1F A program error is detected Program is not executing normally Restart from power ON and re execute the ISW 41 Input data format error Check the ISW transfer data file 42 Invalid machine name input data Check the ISW transfer data file 43 Invalid board name input data Check the ISW transfer data file 81 Input device error such as input timeout Check that the communication cable between input devices PC or ISW Tool is properly connected C1 Failed to erase flash ROM during ISW to image control board There is an error in the flash ROM on the image control board Restart from ISW If the error persists the life of the image control board flash ROM may have expired Replace the image control board C2 Failed to write flash ROM during ISW to image control board There is an error in the flash ROM on the image control board Restart from ISW If the error persists the life of the image control board flash ROM may have expired Replace the image control board Error Code Description Action C3 ROM checksum error during ISW to image control
245. t has confirmed that this is a problem inMicrosoft products that are listed in the Applies to section This problem was first corrected in NET Framework 1 1 Service Pack 1 Please refer to Microsoft Article ID 826437 FIX HTTP 400 Bad request error message in the NET Framework 1 1 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801511EN Solution Usage 11 Description TCP socket error occurs when using PageScope Web Connection if latest Adobe Flash Player Version 9 0 124 0 is installed This problem does not occur on Adobe Flash Player Version 9 0 115 0 Socket connection error message is displayed in the top center of the screen Please see attached Web sample Solution CAUSE Firmware bug SOLUTION Konica Minolta Japan will be releasingfirmware to correct this issue Please read the Release Notes to determine ifexisting firmwaremeets your needs It will be noted if the firmwarecorrects the issue Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE and Cesar Jimenez Production Print SSD Solution ID TAUS0701255EN Solution Usage 10 Description Troubleshooting vCare CS Remote Care E mail communication failure Solution In the
246. t remove and clean the claw shaft and replace the claw springs p n 56GA 2913 O and claws p n 57GA 2919 0 Note Claw replacement is recommended every 1 million copies prints 6 Loss of drum drive due to an improperly engaged drum coupling There may be no image on the paper Check the coupling engagement by removing the coupling screw rotate the coupling clockwise until the coupling engages the drum and reinstall the coupling screw 7 The front door interlock switches have failed which interrupts 24V DC to the HV2 power supply The jamming may also be accompanied by poor image transfer Replace the 2 front door interlock switches p n 40AA 8501 1 8 Drum separation claw to drum gap is not adjusted correctly Adjust drum claw solenoid SD5 to have a gap of 0 5mm 1 0mm between drum separation claws and drum 9 Failed T S corona wires incorrect settings and or failed HV2 Perform the following Replace T S corona p n 56UA 2613 0 Run all drum peculiarity adjustments Check LD1 and LD2 bias settings andadjust if necessary Change the TSL Lamp value to 255 Replace HV2 p n 56UA 8402 1 if the problem remains 10 The registration unit has failed Replace the registration unit p n 56UA R776 00 11 A modified print control board p n 56UA 9023J is installedin older machines wheremechanical parts for skew detection are not installed The paper jam J31 02 will be indicated even if there is no paper skew applies only to biz
247. t job Solution To be able to disable isolate the Perfect Binder unit 1 Load PB 501 version 30 firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Set DPSW 21 3 1 Note Glue deterioration reduction measures Does not conduct glue warming up when the power switch is turned ON Start glue warming up by wake up signal from the main body Shut off PB 501 in a minute after a perfect bind job is completed SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0901572EN Solution Usage 1 Description ICP list referencing voltages and loads for troubleshooting e Te document lists the loads associated with the ICPs on each of the option boards along with the related voltages This can be useful for troubleshooting The following peripherals options are included DF 603 FD 501 FS 503 LS 501 LS 502 SD 501 Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 44 bizhub PRO 1050eF Miscellaneous Solution ID TAUS0629386EN Solution Usage 0 Description ISO 15408 certification information Solution TheM
248. t readstep2 html 2 The latest print drivers are also available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 45 bizhub PRO 1050eP Miscellaneous Solution ID TAUS0651751EN Solution Usage 0 Description How to archive a file from a MicroPress 7 7 5 8 system Solution To archive a file from a MicroPress 7 7 5 8 system perform the following 1 From MicroPress highlight the file that is to be archived 2 From the MicroPress toolbar press the Archive button This will bring up a dialog box which prompts for a destination to save the file 3 Select a location to save the file and select OK The file will then be saved with an MSM extension This is the archive format used by MicroPress The file is then portable and can be unarchived on the same or another system Job settings will be saved with the file Note Archiving is the method thatSSD requires if a file needs to be submitted for testing SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0701531EN Solution Usage 0 Description Sheets of paper are misaligned when exi
249. t sensor PS47 is ON due to the sensor being contaminated defective or due to damaged wiring This prevents the bundle press from lowering to press the booklet to be conveyed to the trimmer SOLUTION Observe the operation of the bundle press when making booklets If the press does not lower to the booklet perform the following 1 Check the state of PS47 using I O inputcheck code 71 50 If L is displayed the sensor is on and the bundle press will not lower 2 Begin by cleaning the sensor If cleaning does not resolve the issue replace PS47 p n 08AA85512 3 If the problem remains the wiring for PS47should be checked for damage SPECIAL NOTE Solution contribution by Bob Moeller and Ed Bellone Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 77 bizhub PRO 1050eF Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0808546EN Solution Usage Description FS 503 J72 30 only when using subset stapling in print mode selected in printer driver Solution CAUSE Failed finisher board SOLUTION Replace thefinisher board p n 15AA 9312F SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0808611EN Solution Usage Description SD 501 SD 506 Dust Box In Trimmer Is Not Set message Solution CAUSE Trimming scrap collection box is not closed SOLUTION Close the bottom drawer on the SD unit SPECIAL NOTE Solution contribution by
250. ta Administrator SPECIAL NOTE Solution contribution by John Miller Workgroup SSD and Rich Raynor ASG SSD Solution ID TAUS0802633EN Solution Usage Description Troubleshooting guide version 4 for main body and options also a separate Troubleshooting Guide for perfect binding Solution Attached please find the bizhub PRO 1050 1050e 1050P 1050eP Troubleshooting Guide files The information has been updated to reflect the latest escalation issues and information Note To open the ZIP files WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The files can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run FILES Controller EN_1050_Controller_Special_Driver doc IPF1 PSV1 PSP1 PLG1 PCL1 Mainbody EN_1050_Ele_PrintControlBD E1 E23 EN_1050_Ele_ScannerDriveBD E24 E27 EN_1050_Ele_ACDB E28 E37 EN_1050_Ele_ PFUDB E38 E45 EN_1050_Ele ADUDB1 E46 E61 EN_1050_Ele ADUDB2 E62 E65 EN_1050_Ele_OperationBD3 E66 E69 EN_1050_Ele_DoubleFeedPrevention E70 E74 EN_1050_Engine special ROM list EF1 EF2 PBF1 LSF1 FSF1 EN_1050_ICPList EM1 EOP1 EOP6 EN_1050_MB_mech_PFU_Ver 4 M1 M84 EN_1050_Process_Ver 4 P1 P20 Options FD 501 EN_1050_FD501 FD1 FD2 FS 503 Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 59 bizhub PRO 1050eF Mi
251. ta install F80 21 VIF Control ISW not written Perform ISW data install F80 30 ISW time out Perform ISW data install F80 31 ISW data error Perform ISW data install Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 30 bizhub PRO 1050eF Miscellaneous F80 32 ISW write error Perform ISW data install F80 40 FNS ISW not written Perform ISW data install F80 41 ZU ISW not written Perform ISW data install Note Please refer to attached Error Codes list To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703328EN Solution Usage 4 Description SD 501 what are the I O codes to operate the trimmer scrap paddle motor M33 The codes are not listed in the Service Manual Solution To operate the trimmer scrap paddle motor in I O mode use the following codes 71 65 M33 in the forward direction 71 66 M33 in the reverse direction If the motor does not operate ensure that dipswitch 1 on the SD control board is turned OFF SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0801272EN Solution Usage 4 Description Support for Account track Secure print and User authentication from Unix Linux environments Solution Konica
252. tch 33 6 set to OFF SPECIAL NOTE Solution contribution by Ed Bellone lan Lynch Production Print SSD Solution ID TAUS0702971EN Solution Usage 1 Description SD 501 C 1246 C1246 Solution PROBABLE CAUSES 1 M11 Bundle clip motor has failed After verifying that PS33 bundle clip upper limit sensor and PS30 bundle clip lower limit sensor are functioning by checking in the I O mode replace the bundle clip motor p n 15AN R728 00 The motor may operate but may be too weak to overcome the spring pressure at the top and bottom of the slope section 2 Loose bundle clip wire tension Adjust bundle clip wire tension so that there is no slack in the wire Note See attached photo To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone and Freddie Burnham Production Print SSD Solution ID TAUS0703464EN Solution Usage 1 Description When performing copy or print jobs with the number of tab banks being more than 5 such as 10 tab bank jamming will occur in the finishing unit Solution CAUSE Tab banks selected are out of specification for the finishing unit SOLUTION Even though the product specification of the main body supports 2 15 tab banks the FS 503 FD 501 PB 501 and PI 501specification supports up to 5 tabs If more than 5 tabs are being used f
253. te at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 34 bizhub PRO 1050eF Miscellaneous Solution ID TAUS0701618EN Solution Usage 2 Description PostScript printer driver for Microsoft Windows Vista Solution The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html Note Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0703145EN Solution Usage 2 Description PB 501 serial number setting in Service Mode Solution In the Service Mode 07 System Setting amp gt 03 M C Serial Number Setting currently only a9 digit number can be entered Serial number of the PB 501 is however a 13 digit number andit is not possible to enter all digits Theref
254. ted onto the main tray in the non staple mode Misalignment is largely in the front to rear direction Solution CAUSE It is difficult to adjust the alignment plate position as the same adjustment plate is used between staple mode and non staple mode Although the adjustment is correct in the non staple mode it may not have same position in the staple mode SOLUTION With Version 40 firmware or above the alignment plate position is adjusted separately for staple mode and non staple mode The adjustment method has also been changed Update the firmware version and adjust the position with the non staple mode Programs to be applied at the same time the changes are applied to the following and later versions Print control program Ver 40 Image control program Ver 40 FD control program Ver 41 SD control program Ver 40 FS control program Ver 40 LS control program Ver 41 CAUTION The adjustment method has been changed to improve the adjustment accuracy Therefore please also adjust the alignment plate position with the staple mode If the plate position paper width with the staple mode is adjusted smaller than the actual paper width the last sheet of paper bundle may interfere with the alignment plate As the result it cannot drop at the stapling position causing misaligned staple bundle If this happens adjust the plate position again Note The latest version firmware or system software is available via the Konica Minolta Download Select
255. the ADU driver board pn 56UA 9072G SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0O703806EN Solution Usage Description The MFP stops then starts to print between booklets The machine light becomes red and flashes Now warming up initial mode operating message is indicated thenthe next booklet prints Solution CAUSE Incorrect setting s SOLUTION Set the insert paper tray to COVER so the printer prints the job correctly If only setting the machine to recognize cover paper then it will print one booklet stop to warm up then print again SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0800021EN Solution Usage Description Insert tray message either constant or intermittent Solution CAUSE The paper tray rail s are loose causing intermittent connections on the paper tray connectors SOLUTION Inspect the affected tray rails and tighten all screws that secure the rails Replace any missing screws SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0800161EN Solution Usage Description C13 02 Solution CAUSE Paper Feed Motor M40 has failed SOLUTION Replace M40 p n 65AA 8002 1 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 106 bizhub PRO 1050eF Warm up wrong display inc
256. thin approximately one minute 7 Touch Return on the enable touchscreen 8 Touch Exit on the touchscreen 9 Touch Exit on the touchscreen 10 If the problem remains open the IC 611 and reseat the memory sticks SPECIAL NOTE Solution contribution by Peter Lewandowski Connecticut Business Systems LLC and Greg Lantowski Production Print SSD Solution ID TAUS0800682EN Solution Usage Description Forms do not print when using sys Start function MFP appears to hang with flashing data light Solution CAUSE When using sys Start function to store forms on the HDD of the printer procedures and trigger formats must be followed precisely Procedures that work for other printers e g HP may not work SOLUTION When creating the trigger to activate the form it is necessary toput the name of the form in uppercase This differs from other manufacturers where the form name can be in different cases Wrong test run test TEST run test Correct NOB176A run NOB176A The procedure for using the sys Start function is a follows 1 Send the form to the printer It should not print andthe data light may flash 2 Send the sys start file to the printer A confirmation page may print 3 Make sure the form name trigger that is embeddedin the datafile is at the topand is correctly formatted 4 Send the datafile to the printer The form and data should print correctly SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD
257. ting finish position adjustment Go Ahead is an individual control For example if the pasting start position for Go Ahead is set 30 steps earlier the finish position in Go Ahead direction also changes 30 steps earlier If you do not wish to change the finish position in Go Ahead direction set 05 Pasting finish position adjustment Go Ahead 30 steps later About Go Ahead and Go Back operations Go Ahead operationcreates a base for easy glue attachment in Go Back direction The pasting thickness in Go Ahead direction is smaller than in Go Back direction If there is a part where no glue is applied on rear side during Go Ahead operation glue application during Go Back operation may become uneven Uneven glue application tends to occur more on rear side than on front side during Go Ahead operation Go Back operation applies glue amount necessary for cover sheet attachment With PB 501 firmware version 30 the pasting finish position control has been changed Value from the standard position is used for the pasting finish position It is not affected by change of the pasting start position Therefore even if the pasting start position Go Ahead is changed the pasting finish position does not change Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution co
258. tion Intermittent SC36 05 Thermistors were replaced but the error still reoccurs Solution CAUSE A low temperature reading causes the issue from TH1 This can be the result offailed thermistors or an issue with the wire harness between the MFP control board and thermistors SOLUTION Please check the continuity between the control board and each thermistor There should be less than 5 ohms of continuity between board and thermistors Repair any harness if continuity is more than this reading IMPORTANT The schematic for the bizhub PRO 1050 is incorrect The thermistor inputs are incorrectly labeled The schematic diagram falsely indicates that the ADU PWB controls the thermistors The connectors should be H1 through CN451 pins 2 and 3 at rear of fuser to CN223 pins 7 and 8 on PRCB TH2 through CN451 pins 4 and 5 at rear of fuser to CN223 pins 5 and 6 on PRCB TH3 through CN451 pins 6 and 7 at rear of fuser to CN223 pins 3 and 4 on PRCB TH4 through CN451 pins 8 and 9 at rear of fuser to CN223 pins 1 and 2 on PRCB Solution ID TAUS0O701488EN Solution Usage 4 Description Background Solution CAUSE Charge wires becoming contaminated prematurely becauseHV1 power supply has failed SOLUTION To help diagnose temporarily increase the charge value to 140 If the symptoms improve HV1 p n 56UA84010 has likelyfailed and should be replaced Solution ID TAUS0701424EN Solution Usage 3 Description Varying front to rear registration cent
259. tion Print SSD Solution ID TAUS0800153EN Solution Usage Description When using the external HDD option in a high security setting wherea hard drive will be stored in a secure location for use with secured documents which drive should be removed from the system Solution The IC 611 HDD is the recommended Hard Disk Driveto completely removefor storage in a secure location An additional HDD can be ordered p n 56UE 9220 to allow machine to be operational in printer form for non secure operations SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0800180EN Solution Usage Description How to obtain diagnostic logsfor the bizhub PRO 1050 Solution Please use the attached procedure to obtain the following Engine log capture txt Controller logs errTraceX log DebugData0 log file Print file dat EngineTIFfile tif Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 51 bizhub PRO 1050eF Miscellaneous Solution ID TAUS0800356EN Solution Usage Description Can a punch unit be installed in the FS 503 Solution There is no punch unit that can be installed in the FS 503 The FS 503 must be configured in conjunct
260. to 5 000 sheets regardless of weight Dipswitch 29 1 0 Limit switchover by paper weight default 29 1 1 Limit is set to 5 000 sheets CAUTION This change does not mean that mechanical parts have been strengthened Depending upon the paper weight the strength margin may be exceeded Use this mode with understanding Display of the number of already output pages when a service code occurs If a service code occurs during job output the number of pages already output can be displayed Dipswitch 5 5 0 No display conventional screen display default 5 5 1 Display the number of pages already output Removed limitation to output tab paper to only the main tray on the LS 501 LS 502 Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 36 bizhub PRO 1050eF Miscellaneous Dipswitch 21 2 0 Prohibited default 21 2 1 Enabled CAUTION Tab paper output onto the LS main tray is allowed under certain conditions Note that the output paper may be misaligned depending upon the tab bank position Only 5 bank tab paper letter size is permitted Job starts from the 1st top bank tabs are placed in order Unnecessary tab automatic eject function is not available Offset function is not available Mechanical change to the LS addition of a PET part is required already present in LS 501 beginning with serial number 15AT Note For Malfunction Corrections and additional detail please refer to attached Bull
261. tp Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0647907EN Solution Usage 1 Description How to prevent toner spill cleaning failure in high temperature environments Solution To prevent toner spill and cleaning failure in high temperature environments install firmware version C2 20 EBKO or later This controls black streaks at minimum width when the machine internal temperature becomes 45 degrees C or higher This control is switched over by dipswitch setting 7 7 0 Dipswitch 7 7 0 Control with temperature Dipswitch 7 7 1 No control with temperature Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUSO650990EN Solution Usage 1 Description Part number for the write unit Solution Write unit p n 56UA 6500 Solution ID TAUS0652429EN Solution Usage 1 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 38 bizhub PRO 1050eF Miscellaneous How to set the machine for two counts for large paper Solution To enable two counts for large paper set software dipswitch 4 7 to 1 This will increment the total counter two clicks when running 11x17 paper This setting
262. truction refer to the adjustment section in the Field Service Manual SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0802020EN Solution Usage 2 Description Which firmware versions are supported with MicroPress system software version 7 5 1 1 on the bizhub PRO 1050 Solution The below firmware versions are supported with MicroPress system software version 7 5 1 1 on the bizhub PRO 1050 Program Name Version Print Control Program 70 Image Control Program 70 FD Control Program 70 SD Control Program 70 Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 37 bizhub PRO 1050eF Miscellaneous FS Control Program 70 LS Control Program 70 IC 611 Controller Firmware 72_BCLO SPECIAL NOTE Solution contribution by lan Lynch Greg Lantowski and Mike McCarthy Production Print SSD Solution ID TAUS0638523EN Solution Usage 1 Description Memory specifications Solution The bizhub PRO1050 comes standard with 256MB of RAMwhich is not expandable A 40GB hard drive is also standard SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0647125EN Solution Usage 1 Description Printer driver support for Microsoft Windows 64 bit operating system Solution The latest 64 bit printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site ht
263. ucts acrobat readstep2 html 4 bizhub PRO 1050 series A failed ADUDB1 Replace the failed ADU Drive Board Assembly p n 56UA 9072 G 5 bizhub PRO 1050 series Failed SW10 front door switch Note If the installed PF 701 is removed from machine main body machine status reaches Ready status Install new SW10 interlock switch p n 12QR 8601 1 Note Front door switch indicates that front door is closed but the 24V DC line was interrupted 6 bizhub PRO 1050 series Software dipswitch 11 0 is set to ON which will prevent service codes from being displayed thus masking the cause of a malfunction Set software dipswitch 11 0 to OFF This will allow service codes to be displayed and the cause of the problem can be identified Note This software switch should always be set to OFF to prevent potential equipment damage from an undetected service code Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 94 bizhub PRO 1050eF Warm up wrong display incorrect operation lock up 7 bizhub PRO 1050 series The AC Driver board failed To isolate the problem perform the following a Ensure both fixing lamps are not open by performing a continuity check b With a meter check for 120V AC at the front terminal of the fixing unit where the lamp leads connect c lf no voltage is present the problem may be an open thermostat in the fixing unit d lf voltage is present and the lamps check good the problem is likely afai
264. ust be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0900989EN Solution Usage Description How to obtain spool files from an AS 400 for analysis by the lab Solution Because of the complexityand types of issues betweenMFPs and the AS 400 the Lab may occasionally require that a spool file be provided so that the exact issue can be re created by the lab There aretwo methods to follow depending upon the OS version on the AS 400 Follow these steps to obtain the spool file 1 Obtain the version of the OS 400 that is installed the AS 400 by issuing the following command GO LICPGM The user will need appropriate rights in order to do this 2 When the Work with Licensed Programs menu is displayed type option 10 to display installed licensed programs 3 After the list is displayed it may take awhile press F11 to display the release version This will appearunder the Installed Release column 4 Use theattached instructions to obtain the spool file If the OS version is V5R4M0 or higher then use instructions called Backing up Spool files System i V5R4Mx padf If the OS version is lower then V5R4M0 then use instructions called Instructions to copy spool files off AS400 V5 using FTP final pdf 5 After thefiles are obtained attach them to the SSD ticket
265. ution contribution by KM Europe BEU Solution ID TAUS0808084EN Solution Usage Description Light or washed out copies at installation or afterperforming a PM Solution CAUSE Only one bag of developer was installed SOLUTION Install both bags of developer in the developing unit Note Anew machine also needs two toner bottles at installation SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUSO900306EN Solution Usage Description Light copies and prints Solution CAUSE Afterupgrading to version 70 firmware andinstallingthe modified developing unit soft switch 27 6 must be set 1 or light copies and prints will result SOLUTION It is recommended that you thoroughly read attached Bulletin Number 6492 and verfiy the condition of all soft switches listed toward the end of the bulletin Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc May 2009 21 bizhub PRO 1050eF Image voids or deletions Solution ID TAUS0802538EN Solution Usage 4 Description Light blotchy copies prints Solution PROBABLE CAUSES After replacement of the printer control board 1 Connector 209 is plugged into the wrong connector on the pr
266. ww adobe com products acrobat readstep2 html IC 202 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 1 the Adobe PostScript driver version 1 0 0 or the PCL driver version 1 01 the print controller can be used without restrictions IC 203 Tested in both the Citrix Metaframe XP FR3 and the Citrix Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 2 0 28 the Adobe PostScript driver version 2 0 28 or the PCL driver version 2 0 0 the print controller can be used without restrictions IC 205 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the GDI driver version 1 00 or the PCL driver version 1 00 the print controller can be used with the following restrictions 1 Cancelled print jobs may stay in queue when using the GDI driver 2 The printer icon may disappear when cancelling a print job when using the GDI driver 3 Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver IC 302
267. y push the gate stopper with a finger and make the gate touch the gate stopper to avoid the gate touching the sensor CAUTION Do not push the gate stopper too firmly The edge of the gate may interfere with paper path if it is toomalformed paper jam may occur If the gate is tooseparated from the gate stopper the gate stopper part may have already become damaged Replace the guide p n 15AV45021 SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0802693EN Solution Usage Description SD 501 Check Bundle Exit Tray of Saddle Stitch message Fold staple and trimare selected Solution PROBABLE CAUSES 1 Bundle Press exit tray full sensor has failed or its actuator is not working properly Check PS61 bundle press exit sensor in I O 71 75 Repair or replacethe sensor p n O8AA 8551 2 actuator p n 15AN 5202 0 or spring p n 15AN 5203 0 for the bundle press exit tray 2 Bundle tray set sensor PS58 has failed Checkthe bundle tray set sensor in I O 71 71 Sensor will read L for set and H when tray pulled out Replacethe sensor p n 56AA 8551 1 if necessary Please see attached documentation as a reference To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Click on the highlighted links within the PDF to view additional information SPECIAL NOTE Solution contribution by Mike McCarthy Pro

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