Service & Support
Contents
1. SqlServer Clean Install Central Db 01 Install Next thing to do is to re create the stored procedures in the central database Execute following scripts as listed below as described in the SIPAT installation manual These scripts can be found on your SIPAT master CD on following location Master CD SqlServer Clean Install Central Db 01 Install Follow instructions as described in the SIPAT installation manual Version Item ID ID number 9 2 Database 1 1 SA Assembly sgl 2 5 SIPAT Create Stored Procedures sgl You should be able to run SIPAT again Contact SIPAT support in case of additional information FAQ title 10 Version Item ID ID number 3 Export Import Instruction 3 2 Instruction FAQ title Export Import After re import of exported data to CSV the data type of my single value data has changed As long as the data is stored in the SIPAT database we are aware of its data type But the data type information is not exported to the CSV file so that information is lost Currently single value data is imported as data type double in order not to lose data information in the model builder data miner of SIPAT I get an Out of memory exception on export of runtime data to XML format During the export of method runtime data to XML format a query is executed on the database to fetch the runtime data This runtime data is kept in memory during this process When all runtime data2. Verify your configuration in table PTTK of the central database In this table you configure what stations are visible for what user or user group By default all stations are visible for all SIPAT users having access to the console I am unable to define a negative value in the formula editor of a basic advanced calculation e g 1 lt PAT ID is not valid There is indeed a small problem with negative values in a formula editor but there is a workaround E g 1 PAT ID gt will not work E g 0 1 lt PAT ID will work This problem is logged in our bug tracking system and will be solved in a later version of SIPAT In the model builder filter on Start time UTC or Start time Local but the filter returns no data The filter fields Start time UTC and Start time Local are context fields and thus are not always filled in FAQ title Version Item ID ID number 9 General Topics 9 9 Instruction FAA title Do not confuse these context fields with filter fields Start Data UTC and Start Data Local which are method property fields These fields always have a value per method runtime SIPAT client PC is running very slow If SIPAT clients are regularly opened and closed on this PC it might be possible that multiple client processes are still running Go to the task manager tab Processes and kill all not used still running Siemens PAT Client exe processes Check the memory and CPU
3. Service exe config open the SIPAT DataAccess node Verify the configuration for CentralDatabase is configured correctly If not set the central database conifguration values correct save and re start the station service My method is acquiring data from different collectors running on separate collector stations During method runtime restarted one of our collector station PC s due to a malfunction of a SCADA system My collector running on this station is not activated automatically This is as designed When a method acquiring data and the collector station is re started the collector running on this collector station will not start measuring again on re startup collector station In that case the method must deactivate re activate and re start to acquire data again from this collector If the collector running on the re started collector station is the reference collector the method will stop after a pre defined time User must deactivate and re activate method to acquire data from this collector in a future method runtime Our plan is to revise the exception handling in a future version of SIMATIC SIPAT FAQ title Version Item ID ID number 4 Mehtods FAQ title Version Item ID ID number 13 5 SIPAT services Instruction 5 2 Instruction 5 3 Instruction SIPAT services Consistency report complains about an unexisting PAT ID after you have altered your method configuration e g after remov
4. Your user account must be unlocked in order for you to login again This unlocking is performed in table PTLOGINLOCKED of the central database Value of column NUMBER OF ATTEMPTS for your USER ID should be re set to value 0 The number of attempts for which a user can provide a wrong password before its account is locked is configured in table PTSYSTEM of the central database system setting LOCK USER AFTER FAQ title Version Item ID ID number 2 Database Instruction 2 2 Instruction 2 3 Instruction 2 4 Instruction FAA title Version Item ID ID number Database All data is present in the central database but do not see certain configuration stations runtime data in the client Verify your configuration in table PTROLES of the central database Verify your user credential or group of which you are member of has the necessary PAT roles assigned Verify the data present in column WINDOWS GROUP of table PTROLES is in capital letters SIMATIC SIPAT version 3 0 I am unable to start the SIPAT Database Logger service Verify the local store database service and the SIPAT Watchdog service are running by default this is MS SQL Express The SIPAT Database Logger service is dependent on the local store database and on the SIPAT Watchdog service Verify the service user is a known user to SIPAT database has sufficient rights and has PAT role PAT Execution Module assigned configuration in table PTR
5. a registry enditor and select the sub key of the service you would like to create the dependency for This can be found in following path NHKEY LOCAL MACHINENSYSTEMNCurrentControlSetNServicesN Servi ce name If the key is not present it can be added by right clicking and selecting New Multi String Value This key should be named DependOnService Then add the value for FAQ title Version Item ID ID number 5 SIPAT services 5 4 Instruction 5 5 Instruction FAQ title the local store database server by default SQL Server Express typically MSSQL SQLEXPRESS More information on how to add dependencies can be found in the SIPAT installation manual or http support microsoft com kb 1 93888 The SIPAT station service will not start Verify following items Check the station configuration file for correct station name with station version as defined in central database or client connection to local store and central database Does the service user account have access to the central database and local store database The service user has PAT Execution Module role assigned in table PTROLES of central database Is the service user account allowed to run services has sufficient rights to the service installation folder check the SIPAT prerequisite document and is the provided password correct Go to the Windows event viewer start gt run gt eventvwr In the application event vi
6. consumption of all running applications Check the available physical memory Check the available disk space on your computer Maybe the available disk space has decreased to a critical level due to SIPAT logging present in the installation directory of all installed SIPAT components on your computer Version Item ID ID number 25
7. if the whole record data of the failed transaction is indeed already present in the archive database If the error is a primary key violation and the data has been verified the transaction can be removed from the apply error queue logon with STRMADMIN and execute EXEC DBMS APPLY ADM DELETE ERROR lt Transaction ID gt Try to re start the apply process and verify the status of the apply process Where do change the central database local store database connection The database connection for a certain SIPAT service is configured in the service configuration file extention config which is present in the service installation directory This configuration file can be configured using the SIPAT configuration tool provided when installing SIPAT preferred or changed manually not preferred FAQ title Version Item ID ID number 2 Database NOTE 2 7 Instruction FAQ title Using the configuration tool you will find the database connection settings in the node SIPAT DataAccess of the corresponding SIPAT service note for Oracle database connection setting Server should not be defined setting Database should be the name as defined in the TNS names If you decide not to change the database connection using the configuration tool but directly in the configuration file you need to configure an entry like Siemens PAT DataAccess Configuration name SIPAT DataAccess1 gt lt instances gt add pro
8. is creating loads of rolling log files which results in decreasing disk space 00 mnrnmraas 16 5 8 What services are needed ssssssssssssseeee 16 Version Item ID ID number 3 Table of content 5 9 Do need a workflow service and where should it be running 17 5 10 am unable to make connection see services when connecting to a host in the service manager of the administration module in the SIPAT eae E 17 6 COllECtOF mec 18 6 1 My values entered manually for a manual collector are not measured18 6 2 My collector is not activated automatically on start method 18 6 3 Why does the regular OPC collector work but the OPC async collector ofa 1 MaTo MEA 18 6 4 have OPC issues when trying to measure from an Expo ePAT IStr lTielib eit cre ed Pere eerte ie E Ae iE A 18 7 Software Install eee EESAN EERE atu 19 7 1 Where can find all required software which is missing on the SIMATIC SIPAT Master CD sssssssssseeeeeeennns 19 7 2 Is it possible to install SIPAT outside a corporate domain i e installing SIPAT in a workgroup environment essssss 19 7 8 Why do need a SIPAT collector station installed 19 7 4 What should keep in mind when upgrading the SIPAT system to version 3 0 or higher sessssssssssessseeeneeeennn enne 20 8 Model calculation nci cire
9. is fetched the data is saved to the runtime data XML files If a client PC does not have sufficient available physical memory during this fetching data process it is possible an out of memory exception is raised Close all non used applications on the client PC in order to get as many available memory for this export functionality expand the physical memory on the client PC or use a client running on a PC having more memory available Version Item ID ID number 11 4 Mehtods Instruction 4 2 Instruction 4 3 Instruction Mehtods When re start my method the first value s of a non reference collector is marked as missing After some first measurements all is running smoothly When using multiple collector stations in your method verify if the PC time of all stations is aligned When the collectors are not used by multiple methods uncheck the Synchronise with other methods checkbox Check your method configuration for an acceptable validity range positive and negative for your PAT ID s My station is running but am unable start any of the methods select get an errormessage Method does not exist Most probably your station is configured pointing to an other central database then the SIPAT client is pointing to Check the database configuration of your station Start the SIPAT configuration tool provided when a SIPAT component is installed and go to the NSiemens PAT Operation Station
10. reset reor kki 21 8 1 Why can t configure a model calculation eusssss 21 8 2 My configured model calculations are not performed during method idee rm 21 9 General Topics mem 22 9 1 Where do configure the Station name mnra 22 9 2 When performing an electronic signature my username is not IK Terore 1174 1 0 PEE 22 9 3 am unable to filter fetch a large amount of data for example 100 000 data rows using the model builder get a handled exception or error message like Object reference not set to an instance of an aja ES 23 9 4 What are the prerequisites for SIMATIC SIPAT user 23 9 5 Why is the PAT role PAT Execution Module used 24 9 6 Why are my stations a station not visible in the console 24 9 7 am unable to define a negative value in the formula editor of a basic advanced calculation e g 1 PAT ID is not valid 24 9 8 In the model builder filter on Start time UTC or Start time Local but the filter returns no data ssssssessss 24 9 9 SIPAT client PC is running very slow 25 FAQ title Version Item ID ID number 1 Logon to SIPAT 1 1 Validity Instruction 1 2 Instruction 1 3 Instruction FAQ title Logon to SIPAT I am unable to logon to SIPAT client get an error message No data domains configured for thi
11. window of the SIPAT client If you get an error message indicating your user has been locked out check table PTLOGINLOCKED of the central database and unlock your user by setting the value of NUMBER OF ATTEMPTS to 0 The max number of attempts which is allowed for any user is configured in table PTSYSTEM If you get an error message indicating no data domains are configured for your user verify the configuration in table PTDDUSER for your user The data entered in column USER ID should be in capital letters Verify the data domain configured for your user If you try to logon to a client which is installed on a workstation check whether the data domain configured for your workstation is compatible with the data domain for your login user As of SIMATIC SIPAT version 3 0 Check the Windows Event Viewer application or client logging for more information why you are unable to log on The APPLY process running on the archive database is going to status ABORTED on start apply process Contact your DBA Below a summary of possible example actions which could be undertaken Look at the SIPAT APPLYERRORS logging logon with STRADMIN to the archive database using sqlplus or TOAD and run following query select from dba apply error This logging will provide you with the details of why the apply process is going too aborted state In case the logging indicates there is a primary key violation for a certain transaction ID verify manually
12. General Topics 9 9 1 Instruction 9 2 Instruction 22 General Topics Where do configure the Station name The station name is configured in the SIPAT client in the station object definition setting Name for the station name and setting Host for the computer name on which the station service is running and in the configuration file of SIPAT station service which is located in the station installation directory Both names defined in the client and station configuration file must correspond in order for the station service to start up In earlier SIPAT versions the station name in the station installation directory was defined in the Default sipatconfig file In later SIPAT versions you can find this setting in the Siemens PAT Operations Station Service exe config file which can also be configured using the SIPAT Configuration tool node Application Settings in the Station Service exe config provided when installing SIPAT We prefer to use this configuration tool for all changes needed to service configuration files Also make sure the station version defined in the station configuration file is correct By default this is not set to a fixed station version but to the Highest station version as configured in the SIPAT client Entry in station configuration file irrelevant when using the SIPAT configuration tool add key BaseStation value lt station name gt gt lt The Base station version of t
13. IPAT prerequisite document Version Item ID ID number 15 5 SIPAT services 5 6 Instruction 5 7 Instruction 5 8 Instruction Check the Windows Event Viewer Application and the rolling log files present in the service installation folder to investigate the cause of what is or went wrong The station service is running but the console indicates the station is in stopped or disconnected state What can cause this There might be multiple causes for this problem Is there a firewall blocking communication between client and station Verify this by starting up a client on the station server if the station is visible there then a firewall might be blocking communications Is there a connection to the station Try pinging the station from the client PC Check IP hostname Try DNS resolving Can you see and check the status of the services using the services manager functionality present in the administration module of the SIPAT client Try refreshing the console Right click on the stopped station and refresh It might also be a latency issue The SIMATIC SIPAT service is creating loads of rolling log files which results in decreasing disk space By default logging is enabled for all service These logging files can take up several gigabytes of disk space in time depending on how intensive these services are used An administrator should keep track of these files and delete them from time to time It is
14. OLES of the central database We have also experienced cases where you need to re enter the service user password and try to re start the service Check eventviewer and rolling log files present in the SIPAT database logger installation folder to acquire more information why you are unable to start the DBLogger service My runtime data is not stored in the central database Check the status of your SIPAT Database Logger service is the service running Are there still unprocessed records in the local store database of the method base station If so wait till all records are processed This can be verified in table PTDBREQ of the local store database Also check the status of these records when still present in the local store If they have status column SS 3 which is error status contact SIPAT support Is the correct central database defined in the SIPAT Database Logger configuration file My SIPAT client cannot connect to the database Does your SIPAT client logon user have access to the central database 2 Database 2 5 Instruction 2 6 Instruction Verify the Windows OS user can access the central database This OS useris initially used to establish connection to the central database for checking the client login user credentials configured in the database Verify table PTROLES in the central database is correctly configured If not you are unable to select a PAT Role or the preferred PAT Role at the login
15. SIPAT installation By default the timeout is set to 300 seconds To change the timeout setting open the SIPAT configuration tool and go to EN PAT Client Siemens PAT Client exe Config node SIPAT DataAccess1 In the CentralDatabase section you will find the setting TimeOut in the Configuration box Enlarge this value to for example 1000 seconds save the configuration file and re start the SIPAT client It might be possible that you need to change itto a larger value again if 1000 is not sufficient If both solution as mentioned above are not solving the issue or are not related to your problem check the Windows Application Event Viewer for more information present in the error messages and the client rolling log file What are the prereguisites for SIMATIC SIPAT user User must be a domain user SIMATIC SIPAT uses Windows Authentication to verify if a user has access to SIPAT User must have the database roles SIPAT READ and SIPAT WRITE see SIPAT installation manual for exact database roles for your specific SIPAT version User must at least have 1 PAT role assigned for login This can be configured in table PTROLES of the central database Modify rights on the SIPAT installation folders When working with Oracle database it is also required to have modify rights on the Oracle home installation directory In order to run the SIMATIC SIPAT application as a non administrator user following permissions should be set 1 Full c
16. Tips and Tricks to SIMATIC SIPAT SIMATIC SIPAT 4 Siemeni Industry Automation and Drive Technologies Service amp Support Automation Service A Windows Internet Explorer C E http support automation siemens com Wy Be Siemens Industry Automation and Drive Techn gt 0 gt amp Dsetev J Estras v Ge ENS gt siemens com gt Industry Automation and Drive Technoloc Deutsch Francais Italiano Espa ol PX ESTIS Support news Self help connectivity examples samples patopste amp Now start your disc Our service offer 2s ED GE Siemens industry Answers for industry SI E M E N S Question This entry is from the Service amp Support portal of Siemens AG Sector Industry Industry Automation and Drive Technologies The general terms of use http www siemens com terms of use apply Clicking the link below directly displays the download page of this document http support automation siemens com WW view en lt ID Number gt Question Tips and Tricks to SIMATIC SIPAT Answer The instructions and notes listed in this document provide a detailed answer to this question FAQ title 2 Version Item ID ID number Table of content Table of content FAQ title 1 Eogon to SIPAT 1 aimamatud aaa teet Pese t h Suae 5 1 1 am unable to logon to SIPAT client get an error message No data domains configured for this user in the
17. also possible to diminish the logging to only warnings and errors or redirect more logging to the system event viewer This can be changed using the SIPAT configuration tool Consult the SIPAT installation and user manual provided with your SIPAT Master CD for more explanation and how to configure this logging in the services and client configuration file What services are needed The list of SIPAT components which should be installed on a computer is dependent on the set up of your SIPAT architecture For example The minimum required installed SIPAT services for running a station are the Watchdog service Station service and Database Logger If this is a collector station the Workflow service should be installed as well and so on No SIPAT components should be installed on the central database server FAQ title Version Item ID ID number 5 SIPAT services 5 9 Instruction 5 10 Instruction FAA title When running the operator screen on a SCADA system the Operator screen service and Watchdog service should be installed on that SCADA system Do I need a workflow service and where should it be running The SIPAT Workflow service should be installed on the station on which the method workflow or collector intervention is running For example When executing a collector intervention the workflow service should be installed on the collector station on which the collector is running If you are execut
18. client logon screen 5 1 2 cannot logon to the SIPAT client am unable to select a PAT role in the l goh Scree slava de eter dete eue o tede kukun 5 1 3 am unable to logon using the workflow importer tool 5 1 4 Why do see a login prompt when start SIPAT How can configure aH 6 1 5 have locked my user when trying to logon to SIPAT What should of 6 Database 2 rra dI E eim lA vaadi Ti MIS 7 2 1 All data is present in the central database but do not see certain configuration stations runtime data in the client 7 2 2 am unable to start the SIPAT Database Logger service 7 2 3 My runtime data is not stored in the central database 7 2 4 My SIPAT client cannot connect to the database 7 2 5 The APPLY process running on the archive database is going to status ABORTED on start apply process ssssesseess 8 2 6 Where do change the central database local store database COMMOCHIO 2 caves uM daa EAT a ci YTN AN THT da A Evia ON SV Yan Cabea Ya etude 8 2 7 What SIPAT database scripts should re execute in case of SOL server database backup restore or detach attach action 9 Export Import i 11 3 1 After re import of exported data to CSV the data type of my single value data has changed ssssssseeeeeene ene 11 3 2 g
19. e can you find the reguired software for running SIPAT The net framework and the SOL Server express can be downloaded from the Microsoft site All other required software DLL s should be provided with the supplied SW of the supplier being for example Umetrics Mathworks CAMO For most collectors the SDK software developer kit is needed and or software provided by the supplier for example Thermo RESULT Expo NovaPAC ABB Michelson Ethernet Adapter This will be mentioned in the installation manual of the productivity pack When upgrading your existing SIPAT system to version 3 0 the easiest way to obtain the missing DLL s is to copy all non Siemens DLL s present in the installation directory of the installed SIPAT components to another directory before uninstalling the old SIPAT version Is it possible to install SIPAT outside a corporate domain i e installing SIPAT in a workgroup environment It is possible to install SIPAT onto a workgroup environment but please take note of following items All computers will need a functional account a SIPAT service user which has to be local All users i e service users and client users must be created on all workgroup computers with same name and same password These users must also be created as local account onto the database server as the database will use Windows Authentication There is also a possibility to use SQL Authentication Why do I need a SIPAT collector sta
20. et an Out of memory exception on export of runtime data to XML eati PL 11 Mel tO et 12 4 1 When re start my method the first value s of a non reference collector is marked as missing After some first measurements all is running smoothly silva ta rent cat peteret teer amka 12 4 2 My station is running but am unable start any of the methods select get an errormessage Method does not exist 12 4 3 My method is acquiring data from different collectors running on separate collector stations During method runtime restarted one of our collector station PC s due to a malfunction of a SCADA system My collector running on this station is not activated automatically 12 SIPAT Servicesin ee AIL LLL aasa astma 14 5 1 Consistency report complains about an unexisting PAT ID after you have altered your method configuration e g after removing a calculation from your method configuration 14 5 2 SIPAT services are starting slow ssssseee 14 5 3 After re start of PC not all SIPAT services startup automatically 14 5 4 The SIPAT station service will not start mana 15 5 5 A SIPAT service other then the station service is not starting 15 5 6 The station service is running but the console indicates the station is in stopped or disconnected state What can cause this 16 5 7 The SIMATIC SIPAT service
21. ewer you will find error entries of why the station service was unable to start You will find the real cause of the problem most probably in the third error message listed for your station service in the application eventviewer A SIPAT service other then the station service is not starting Verify if the service user account has permission to run the service Is the password defined for the service user correct We have also had cases that you need to re type the password of the service user in the Services of Windows even though it was initially entered correctly Open the service configuration file using the SIPAT configuration tool provided with an installation of SIPAT and verify the connection to the central and local store database is configured correctly Has the SIPAT watchdog service been able to start All other services are dependent on the SIPAT watchdog service If this service is unable to start no SIPAT services will be able to do so Most of the SIPAT services are dependent on the local store database by default the SQLExpress When this SIPAT service is starting and the local store database service is not running the service is unable to start Does the service user account has access to the central and local database if required The service user has PAT Execution Module role assigned in table PTROLES of central database Does the service user have sufficient rights to the service installation folder check the S
22. he new SIPAT version This tool will verify if all necessary external 3rd party DLL s are present in the SIPAT installation folders FAQ title Version Item ID ID number 8 Model calculation 8 8 1 Instruction 8 2 Instruction FAQ title Model calculation Why can t configure a model calculation Verify that the calculation service is running on the Host you have defined in the calculation model definition Is the license you have obtained for the chemometric package still valid e g Umetrics Camo This information will also be displayed in the rolling log files of the calculation service Check the eventviewer and the rolling log files of the calculation service to find more information of why you cannot configure your model My configured model calculations are not performed during method runtime Verify that the calculation service is running on the Host you have defined in the calculation model definition Is the license you have obtained for the chemometric package still valid e g Umetrics Camo This information will also be displayed in the rolling log files of the calculation service Verify the alarm which is raised during method execution in the console for more information Check the eventviewer and the rolling log files of the method station and calculation service to find more information of why the calculation was unable to be executed Version Item ID ID number 21 9
23. his config file possible values String or empty gt lt add key BaseStationVersion value amp lt highest amp gt 1 The Base station version reference of this config file possible values Current Highest VersionString gt lt add key BaseStationVersionReference value VersionString gt When performing an electronic signature my username is not recognized A user name in an electronic signature should be defined as DOMAIN USER When working on a local system i e local users in a workgroup user must authenticate itself as COMPUTERNAMENUSER FAQ title Version Item ID ID number 9 General Topics 9 3 Instruction 9 4 Instruction FAQ title I am unable to filter fetch a large amount of data for example 100 000 data rows using the model builder get a handled exception or error message like Object reference not set to an instance of an object When fetching a large amount of data using the model builder a large amount of physical memory will be used by the SIPAT client This can be monitored in the task manager Verify if your client PC has sufficient memory to perform the action in the model builder It is also possible that a timeout occurs while the filter is executing the filter query onto the database This timeout setting is defined in the SIPAT client configuration file and the value can be enlarged by using the SIPAT configuration tool provided with your
24. ing a calculation from your method configuration Check if this unexisting PAT ID was previously configured in a user function defined in your method configuration Problem is you will not see the non existing PAT ID anymore in the user function configuration and you will not be able to correct this configuration If so a resolution is to remove the user function and re configure it SIPAT services are starting slow When a SIPAT service is started NET tries to verify the authenticode signature at load time This can cause delays during startup when the computer does not have an internet connection This can be avoided by adding the next snippet in the configuration files extention config of the SIPAT services These configuration files are located in the installation directory of the SIPAT component configuration runtime generatePublisherEvidenc nabled false gt runtime configuration After re start of PC not all SIPAT services startup automatically Most of the SIPAT services are dependent on the local store database by default the SOLExpress When one of those SIPAT services is starting and the local store database service SQLExpress is not running yet the service is unable to start A list of the SIPAT services and their dependencies can be found in the SIPAT documentation provided with your SIPAT master CD Resolution is to define dependencies in the registry To do this open
25. ing a method workflow during the method prepare step the workflow service should be installed on the base station on which the method is running I am unable to make connection see services when connecting to a host in the service manager of the administration module in the SIPAT client Multiple items might be causing this Is there a firewall blocking the communication Does the service user of the watchdog service have rights to see the services of the host PC This can be checked by connecting to another host from the Windows Services using the SIPAT Watchdog service user credentials Try DNS resolving Version Item ID ID number 17 6 Collector Instruction 6 2 Instruction 6 3 Instruction 6 4 Instruction Collector My values entered manually for a manual collector are not measured PAT ID s defined for a manual collector are also liable to validity range positive and negative Make sure you enter a valid timestamp when updating the manual data in the console or use the update timestamp functionality when entering a value for your manual collector This is by right clicking and select update timestamp in the manual data window of the console the timestamp of your manually entered value will be automatically set to current timestamp My collector is not activated automatically on start method A collector will only activate automatically start of method or on prepare of method If you stop a me
26. ontrol is given to the next registry entry HKEY LOCAL MACHINENSOFTWARENSiemens 2 SIMATIC SIPAT performance counters are created in the registry key HKEY LOCAL MACHINE SOFTWARE Microsoft Windows NT CurrentVersion Perflib 003 The created performance counters are ReplayCounter SerializeCounter DeserializeCounter Version Item ID ID number 23 9 General Topics 9 5 Instruction 9 6 Instruction 9 7 Instruction 9 8 Instruction 24 Why is the PAT role PAT Execution Module used The PAT role PAT Execution Module is by default used for the SIPAT service user E g a SIPAT station will not start if the station service user is not a member of the PAT role PAT Execution Module Why are my stations a station not visible in the console This can have multiple causes Is there a firewall blocking communication between client and station Verify this by starting up a client on the station server if the station is visible there then a firewall might be blocking communications Is there a connection to the station Try pinging the station from the client PC In case data domains as of SIMATIC SIPAT 3 0 are configured check your data domain configuration station user workstation Data domain configuration for your user or user group can be defined in table PTDDUSER of the central database Data domain configuration for SIPAT objects can be performed in the client
27. ring is correct password of SIPAT user is not encrypted add provider SqlServer database lt database name gt timeout 300 dbtype CentralDatabase integratedsecurity false username lt sipat user gt password lt sipat password gt name CentralDatabase server lt server name gt gt Version Item ID ID number 5 1 Logon to SIPAT 1 4 Instruction 1 5 Instruction Save the file and re start the workflow importer tool Why do I see a login prompt when I start SIPAT How can configure this A SIPAT client login window can be configured in the client configuration file This file can be configured using the SIPAT configuration tool preferred which is provided with a SIPAT installation In the SIPAT configuration tool the setting is called LogonWindow and can be found in the Application Settings of the PAT Client Siemens PAT Client exe Config node By default installation the LogonWindow is set to False The first time you startup a SIPAT client after installation the logon window will popup Reason for this is the default PAT role and Operator Screen which must be set at first logon If you get this login window next time at startup of the client and the LogonWindow setting is set to False this indicates there is a problem with the database connection or the Windows OS logon user is unable to logon to SIPAT I have locked my user when trying to logon to SIPAT What should I do
28. s user in the client logon screen SIMATIC SIPAT version 3 0 or higher Verify the configuration in table PTDDUSER of the central database The data entered in column USER ID should be in capital letters Verify the data domain configured for your user If you try to logon to a client which is installed on a workstation check whether the data domain configured for your workstation is compatible with the data domain defined for your login user or user group Also consult the Application Event Viewer and SIPAT client rolling log files to extract more information I cannot logon to the SIPAT client am unable to select a PAT role in the logon screen Verify your configuration in table PTROLES of the central database Verify your user credential or group of which you are member of has the necessary PAT roles assigned Verify the data present in column WINDOWS GROUP of table PTROLES is in capital letters SIMATIC SIPAT version 3 0 I am unable to logon using the workflow importer tool Verify the database connection settings in the workflow importer tool logon window are correct Check the logon user The logon user used for the workflow importer tool is not a Windows Authenticated user but the SIPAT database user User SIPAT If you are using a SIPAT version on which uses the database connection string defined in the workflow importer configuration file Siemens PAT Tools Workflowlmporter exe config verify the connection st
29. thod and deactivate the collector or for example re start the collector station the method will not re activate the collector automatically on start or prepare method You will need to deactivate and re activate the method Why does the regular OPC collector work but the OPC async collector does not It might be possible that synchronous OPC calls work but asynchronous calls fail This can be checked with any OPC client If the OPC client can connect to the OPC server and SIPAT fails to acquire data from the same OPC server a possible cause might be that SIPAT is using asynchronous communication OPC async collector l e authentication from client to server works but server to client fails I have OPC issues when trying to measure from an Expo ePAT instrument When working with the ePAT embedded computer in a workgroup it is necessary to configure DCOM from a workgroup to a domain To make this work a local account must be made on both the client as the server with the same username and password This account can then be used for authentication FAQ title Version Item ID ID number 7 Software Install Instruction 7 2 Instruction 7 3 Instruction FAA title Software Install Where can find all reguired software which is missing on the SIMATIC SIPAT Master CD As of SIPAT version 3 0 the majority of the external software is no longer provided by the SIMATIC SIPAT master CD or SIPAT setup So wher
30. tion installed The purpose of a SIPAT Collector Station is to run a collector or multiple which will measure data from an instrument OPC server A general rule is to install the collector station as close to the data source instrument OPC server as possible One of the reasons is to avoid DCOM issues authentication on the OPC host If it ever should be necessary to use DCOM e g when using an ePAT system acquiring data from an Expo ePAT instrument check the local policies corporate policies and authentication in the component manager Version Item ID ID number 19 7 Software Install 7 4 Instruction 20 What should keep in mind when upgrading the SIPAT system to version 3 0 or higher As of SIPAT version 3 0 the majority of the external software is no longer provided by the SIMATIC SIPAT master CD or SIPAT setup So when upgrading your existing SIPAT system to version 3 0 the easiest way to obtain the missing DLL s is to copy all non Siemens DLL s present in the installation directory of the installed SIPAT components to another directory before uninstalling the old SIPAT version The non Siemens DLL s can be restored to its applicable SIPAT installation directory once the new SIPAT version is installed That way you will save yourself a lot of time in searching for the necessary external DLL s Also do not forget to run the SIPAT installation checker tool after your installation of t
31. vider SqlServer server localhost sqlexpress database SIPAT_LOCAL timeout 300 dbtype LocalStore integratedsecurity true name LocalStore gt lt add provider SqlServer database ORIG2100 timeout 300 dbtype CentralDatabase integratedsecurity true name CentralDatabase server NNVH040A lt instances gt lt Siemens PAT DataAccess Configuration gt With a default SIPAT installation the local store database for your station or other SIPAT service which reguire a local store database is by default set to server localhost SQLExpress and database SIPAT LOCAL What SIPAT database scripts should I re execute in case of SQL server database backup restore or detach attach action Following instruction is valid for SIPAT version 3 1 It might be possible that the description below does not map completely for your current SIPAT installation in which case please contact SIPAT support First thing to do is to set the SIPAT user as DBO database owner Logon as SA user onto the central database and execute following script as below Before executing adapt DATABASE NAME gt and lt SIPAT USER gt to correct value in script USE lt DATABASE NAME gt SET SIPAT AS DBO exec sp changedbowner SIPAT USER gt PRINT SIPAT USER is now owner of DATABASE NAME gt GO The script above in as extract from database script 1 SA Assembly sql present on the master CD Master CD
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