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TDP43HE TDP46HE User Manual

1. 3 1 1 9 Country Print Setup 11 12 coutry NEEDS Code Page 002 RAN Use this option to set the country code for the LCD display Press the UP and DOWN to select the country code and press the SELECT button to set the value into printer When entering this list the country code on the right side of icon is the current printer setting Press E MENU key to cancel the setting and return to the previous menu Spain Kingdom 002 Canadian 936 Hungarian 045 Danish 061 English French International 003 Spanish 038 Yugoslavian 046 Swedish 351 Portuguese Latin America France B20730 01 Page 34 of 73 8 2013 3 1 2 Printer Setup ZPL2 ness speed Off L Mode Wem LEonts Limages LEormat E Pai wal Power Up L Close lop LPosition L7 l l l Length Length 0000 Q000 3 1 2 1 Darkness Print Setup 1 17 Print Speed 16 Tear off Use this option to setup printing darkness The available setting is from 0 to 30 and the step is 1 Printer default density is 16 You may need to adjust your density based on selected media Press UP and DOWN 9 to increase decrease the printing darkness Press SELECT key to enable the setting Press E MENU key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the command which will overwrite the setting set from the front pan
2. Manual Pre Printed Pre Printed Exit Exit xit A Gap Mode Calibration 1 4 Gap Mode 1 4 CINEENE cCOHSNNN Bline Mode Manual Cont Mode Pre Printed Press the UP and DOWN buttons to scroll the cursor to the media type and press the SELECT putton to enter the sensor calibration mode Note If printing from enclosed software driver the software driver will send out the GAP or BLINE command which will overwrite the sensor type setting set from the front panel A 1 Automatic When entering the Automatic option you will see following message and printer will feed 2 to 3 gap labels to calibrate the sensor sensitivity automatically When calibration is completed the LCD screen will return to the previous menu Gap Mode Automatic B20730 01 Page 42 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E A 2 Manual In case Automatic sensor calibration cannot apply to the media please use Manual function to calibrate the gap sensor manually Gap Mode 2 4 Automatic Pre Printed When entering Manual option you will see following message Please complete these steps 1 Press the DOWN button to move the cursor from left Paper Len digit to right digit and press the UP button to set the value from 0 to 9 and the dot mm inch NO dot Press the SELECT button to set the paper length into the printer Press the DOW
3. ee a mm a I m m 3 g m e n i as i a jf m a _ m om a z lt gre as a Ps m i F k a i a ne a I add m a ASCII Data 7 Hexdecimal data related to left column of ASCII data B20730 01 Page 56 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E 3 3 3 Rotate Cutter In case paper is jammed in the cutter this feature can rotate the cutter blade forward or reverse direction which is helpful to remove the jammed paper easily from the cutter Diagnostics 3 4 UP Fwd Print Config DOWN Rev Dump Mode gt Bier aeb ui MENU Exit Note Panduit does not currently offer a Cutter module 3 4 Language This option is used to setup the language on LCD display Press UP and DOWN O buttons to scroll the curser to desire language and press SELECT button to select this option Press E MENU key to cancel the setting and return to the previous menu The default language setting is English 3 5 Service Service Initialization Mileage Info This feature is used to restore printer settings to defaults and display printer mileage information B20730 01 Page 5 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDPAGHE E 3 5 1 Initi
4. to or 0 to 1 2 Press the SELECT button to set the value into printer Press ES MENU key to cancel the setting and return to the previous menu The default value is 000 and range is 120 to 120 dots B20730 01 Page 40 of 73 8 2013 3 1 2 16 Left Position Print Setup 16 17 Head Close Left Position Label Top 0000 gt R sme To T hA oh Royo This option is used to adjust print position horizontally on the label Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value from to or 0 to 9 Press the SELECT button to set the value into printer Press ES MENU key to cancel the setting and return to the previous menu The default value is 0000 and range is 9999 to 9999 dots 3 1 3 Sensor Sensor 3 1 3 1 Status This function is available to check the printer s sensor status When entering the Status option you will see following message Paper Len 812 Gap Size 24 Intensity 3 Ref Level 512 B20730 01 Page 41 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E 3 1 3 2 Calibration This option is used to set the media sensor type and calibrate the selected sensor We recommend to calibrate the sensor before printing when changing the media L Calibration Gap Mode Bline Mode Cont Mode Automatic Manual Manual
5. TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E C 1 Automatic When entering the Automatic option you will see following message and printer will calibrate the sensor sensitivity automatically When calibration process is completed the LCD screen will return to the previous menu Cont Mode Automatic C 2 Manual In case Automatic sensor calibration cannot apply to the media please use Manual function to calibrate the sensor manually Cont Mode 2 3 Automatic EEEREEN Exit When entering Manual option you will see following message Please complete these steps Cont Mode 1 Remove the continuous label Press Remove Label the SELECT button to set the value Intensity into the printer Ref Level Cont Mode 2 Then put the continuous label under Scan Paper the media sensor Press the Intensity SELECT putton to set the value into the printer Ref Level Cont Mode The sensor calibration is complete Press the SELECT button the LCD screen will return to the previous Ref Level menu Complete Intensity B20730 01 Page 48 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDPA6HE amp TDP46HE E 3 1 4 Serial Comm Serial Comm lt n aor ane x 115200 bps 3 1 4 1 Baud Rate Serial Comm 1 5 Baud Rate 4 9 E LCECEENNNN Parity 19200 bps Data Bits 38400 bps This option is used to set the RS 232 baud rate The
6. 6 Close the print head mechanism Make sure the latches are engaged securely B20730 01 Page 16 of 73 8 2013 tinm USER MANUAL AGIS e Loading path for ribbon Ribbon rewind Ribbon supply spindle 2 5 2 Remove Used Ribbon Break the ribbon between ribbon guide plate and the ribbon rewind spindle 8 2013 B20730 01 Page 17 of 73 Panduit Corp 2013 B20730 01 TDP43HE TDP43HE E USER MANUAL TDP46HE amp TDP46HE E 2 Push the ribbon release button to release the ribbon on the ribbon rewind spindle 3 Then slide off the ribbon from ribbon rewind spindle Page 18 of 73 8 2013 Panduit Corp 2013 2 6 B20730 01 Loading the Media 2 6 1 Loading the Media TDP43HE TDP43HE E USER MANUAL TDP46HE amp TDP46HE E 1 Open the printer right side cover 2 Push the print head release lever to open the print head mechanism 3 Move the label roll guard horizontally to the end of label spindle then flip down the label roll guard Page 19 of 73 8 2013 TDP43HE TDP43HE E TDP46HE amp TDP46HE E 4 Place the roll of media on the label supply spindle Flip up the label roll guard Move the label roll guard horizontally to gently fit the width of label roll 3 Label spindle 1 Label spindle O Panduit Corp 2013 USER MANUAL Note When using Panduit labels on 1 cores remove the label supply spindle cover by removing the two screws shown in the image below
7. Irregular printing The printer is in Hex Dump mode Turn off and on the printer to skip the dump The RS 232 setting is incorrect mode Re setthe RS 232 setting 6 2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles This printer has been fully tested before delivery There should be no ribbon wrinkle presented on the media for general purpose printing application Ribbon wrinkle is related to the media thickness print head pressure balance ribbon film characteristics print darkness setting etc In case the ribbon does wrinkle please follow the instructions below to adjust the printer parts B20730 01 Page 69 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDPA6HE amp TDP46HE E Print head pressure adjustment knob Y mai Z axis mechanism LI adjustment knob Adjustable J Printer Parts kin Ribbon guide plate 4 Wrinkle happens from label lower 5 Wrinkle happens from label lower left to upper right direction right to upper left direction LINGNYA AIngw amp mys l NZ p r nu DIRE TON Ig LING Symptom Wrinkle Example Adjust the print head pressure Adjust the print head pressure adjustment knob adjustment knob B20730 01 Page 70 of 73 8 2013 Panduit Corp 2013 Left knob Right knob The print head pressure adjustment knob has 5 levels of settings Clockwise direction
8. The printer initialization Turn the printer OFF and ON again but is unsuccessful Initialize the printer the LEDs are ON LCD panel is dark The LCD panel harness connector The LCD panel harness connector is plugged and is loose upside down the LEDs are ON but the label is feeding forward Ribbon end sensor The ribbon sensor hole is covered Clear the dust in the sensor hole by the blower doesn t work with dust Label feeding is not The media guide does not touch the If the label is moving to the right side please stable skew edge of the media move the label guide to left when printing If the label is moving to the left side please move the label guide to right Skip labels Label size is not specified properly Check if label size is setup correctly when printing Sensor sensitivity is not set properly Calibrate the sensor by Auto Gap or he media sensor is covered with Manual Gap options dust Clear the GAP Black mark sensor by blower B20730 01 Page 68 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E The vertical printing Media sensor sensitivity is not Set the correct label size position is incorrect set properly Label size is incorrect Adjust the Top Offset Print Features or The vertical offset setting in the driver Label Offset Print Properties Advanced is incorrect Setup parameters within
9. and 100 ethanol to clean the print head surface Print Head Print Head Element LA Element Head Cleaner Pen Platen Roller Turn the power off Clean the platen roller when Rotate the platen roller and wipe it changing thoroughly with 10096 ethanol and a a new label roll cotton swab or lint free cloth Tear Bar Use the lint free cloth with 100 As needed Peel Bar ethanol to wipe it B20730 01 Page 72 of 73 8 2013 TDP43HE TDP43HE E TDP46HE amp TDP46HE E Panduit Corp 2013 USER MANUAL Brush or vacuum As needed Do not touch printer head by hand If you accidentally touch it please use ethanol to clean it Please use 100 Ethanol DO NOT use medical alcohol which may damage the printer head Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life B20730 01 Page 73 of 73 8 2013
10. antares USER MANUAL TDPA46HE amp TDP46HE E 3 1 5 4 Configure DHCP Static IP Use this menu to set the printers DHCP and Static IP 3 1 5 5 DHCP Ethernet 2 4 Configure 1 3 Status gt p Reset Exit Press the UP and DOWN buttons to select the DHCP function and press SELECT to enter Press Ei MENU key to cancel the setting and return to the previous menu DHCP SELECT YES MENU NO Press SELECT putton the printer will set DHCP and restart to reset the setting Press E MENU button to return to the previous menu 3 1 5 6 Static IP Use this menu to set the printer s IP address subnet mask and gateway Ethernet 2 3 Configure 2 3 Status DHCP DENEN ITIN Exit Exit Press UP and DOWN 9 buttons to select the different options and press SELECT button to enter the option Press E MENU key to cancel the setting and return to the previous menu IP Address Subnet Mask Gateway 000 000 000 000 000 000 000 000 000 000 000 000 Press DOWN button to move the cursor from left to right digits and press the UP button to scroll the value from 0 to 9 Press SELECT button to next setting B20730 01 Page 52 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E Static IP SELECT YES MENU NO 3 2 Press the SELECT button printer will restart to reset the Ethernet module setting Press ES MENU key to cancel the setting File Manager This feature
11. 0 to 9 Press the SELECT button to set the value into printer Press 3 MENU key to cancel the setting and return to the previous menu The default value is 000 Note If printing from enclosed software driver the software driver will send out the OFFSET command which will overwrite the setting set from the front panel 3 1 1 6 Shift X amp Shift Y Print Setup 7 12 Offset Shift Y Shift X 000 gt a This option is used to fine tune print position Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value from to or 0 to 9 Press the SELECT button to set the value into printer Press E MENU key to cancel the setting and return to the previous menu The default value is 000 Note If printing from enclosed software driver the software driver will send out the SHIFT command which will overwrite the setting set from the front panel 3 1 1 7 Reference X amp Reference Y Print Setup 9 12 Shift Y Reference Y Reference X 000 This option is used to set the origin of printer coordinate system horizontally and vertically Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value from 0 to 9 Press the SELECT button to set the value into printer Press E MENU key to cancel the setting and return to the previous menu The default value is 000 B20730 01 Page 32 of 73 8
12. 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E Note If printing from enclosed software driver the software driver willsend out the REFERENCE command which will overwrite the setting set from the front panel 3 1 1 8 Code Page Print Setup 10 12 Code Page 11 41 Reference Y 852 Use this option to set the code page of international character set When entering this t 5 list the code page on the right side of icon is the current printer setting Press the UP GO and DOWN to select the code page and press the SELECT button to enable the setting Press E MENU key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the command which will overwrite the setting set from the front 7 bit International International USA United States UnitedStates E a a l EE GER 852 Slavic DAN Windows Code Page SBCS Windows Code Page DBCS International International 12520 Latin 1 Traditional Chinese Big 5 Simplified Chinese 1253 a Japanese Shift JIS 1254 Turkish 949 Korean 1251 Cyrillic 1255 Hebrew 1256 B20730 01 Page 33 of 73 8 2013 TDP43HE TDP43HE E TDP46HE amp TDP46HE E 1257 1258 O Panduit Corp 2013 USER MANUAL ISO Code Page ISO Code Page International International 8859 1 8859 7 Greek Turkish Latin 6 88595 Oyilio
13. Be sure to store this cover for future use with labels on 3 cores 5 Pull label roll leading edge forward through the media guide bar damper media sensor and place the label leading edge onto the platen roller Media guide bar Media sensor Label quide Damper B20730 01 Page 20 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDPA6HE amp TDP46HE E 6 Unlock the media sensor lock lever to adjust the media sensor The sensor location is marked by a triangle mark V atthe sensor housing The media sensor position is moveable please make sure the gap or black mark is at the location where media gap black mark will pass through for sensing 7 Adjust the label guide to fit the width of the label B20730 01 Page 21 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E 8 Close the print head mechanism Make sure the latches are engaged securely 9 Using the front display panel set the media sensor type and calibrate the selected sensor Please refer to section 3 1 2 Note Please calibrate the gap black mark sensor when changing media e Loading path for roll labels printable surface facing up Media Tear off guide bar bar ap FIN d 1 L Media sensor B20730 01 Page 22 of 73 8 2013 2 6 2 Loading External Roll Stand etc Media External media feeds through either the b
14. P 4 ol j md _ 3 1 od L2 a m r s om dae Ss abe p a x A d cam m a mam Cmn 88 n m I a j s m m Em a pm f e e e Mm s Fr m 5 d m a s 5 m ra a m e d i i am 5 om pu a D am Ae m _ me a ak um m a m m y 5 a 5 m m m Li x ep E A ume imn rT F X m 2 o m m gy Lg mm H b w m Lx go E i L coke anus uar an du F J A oui ho dm Ao d A a s j a 8 pe a a u fa a1 nh m fom m a a d 4 em o Ld m wo wf jj m a ob i id f aem m m aem cuam m _ _ 5 ym am E j Li pe m m i ee o l a m oum M m om e am A um MA m m X a m S X a d um ad So im b s pF om a a omm om a _ P gt Fo mom ts J 4 ilh im m
15. Stop Bits The default setting is 1 stop bit Press UP and DOWN 9 buttons to select the different Stop Bits and press SELECT button to set the value into printer When you enter this list the option in the right side of gt icon is the printer current setting Press E MENU key to cancel the setting and return to the previous menu B20730 01 Page 50 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDPA6HE amp TDP46HE E 3 1 5 Ethernet Use this menu to configure internal Ethernet settings check the printer s Ethernet module status and reset the Ethernet module Press UP and DOWN buttons to select the different options and press SELECT button to enter the option Press E MENU key to cancel the setting and return to the previous menu Ethernet _ 3 1 5 1 Status IP Address MAC Use this menu to check the Ethernet setting status 3 1 5 2 IP Address Sse IP Address Ethernet 3 Status 0 0 0 0 ICCTNN Subnet Mask Configure 0 0 0 0 Exit Exit m eee Gateway 0 0 0 0 The IP address information will be shown on the LCD display Please press SELECT or E3 MENU button to return to the previous menu 3 1 5 3 MAC 2 Ethernet 1 3 Status 3 MAC Address IP Address 001B82 FF0918 Configure Exit Exit The MAC address information will be shown on the LCD display Please press SELECT or ES MENU button to return to the previous menu B20730 01 Page 51 of 73 8 2013 TDP43HE TDP43HE E
16. adjustment is to increase the print head pressure Counter Clockwise adjustment can decrease the print head pressure If the wrinkle on the label starts from the lower left side to upper right side please do following adjustment 1 Decrease the right side print head pressure adjustment knob setting 1 level per each adjustment then print the label again to check if wrinkle is gone 2 If the right side print head adjustment knob setting has been set to index 1 the lowest pressure index please increase the left side print head pressure 3 If the left side print head adjustment knob setting has been set to 5 the highest pressure index the wrinkle can t be avoid please rotate the both knobs back to setting 1 then rotate the Z axis mechanism adjustment knob clockwise for a few degrees and print again for fine tune the print head pressure distribution Note for step 3 Factory default setting the Z axis knob is rotated counter clockwise to the end of thread Turn the Z axis mechanism adjustment knob clockwise until you feel the knob touch the mechanism for the first adjustment If the wrinkle is still there please turn the Z axis mechanism adjustment knob clockwise about 1 4 circle each time for adjustment If the winkled direction is change from to by adjusting the Z axis mechanism adjustment knob please turn the Z axis mechanism adjustment knob counter clockwise to avoid the wrinkle oN B20730 01 USE
17. is used to check the printer available memory and file list B20730 01 Del All Files Exit File Manager Exit 3 2 1 File List Use this menu to show delete and run BAS the files saved in the printer DRAM Flash Card memory To show the files File Manager 1 4 File List 2 4 FLASH File List gt PRSE gt Dame gt DEMO TTF Avail Memory CARD DEMO BAS Page 53 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E To delete the file Please follow the order to press the DOWN button FLASH File List DEMO TTF C Lt DEMO BAS DOWN Delete To run the file BAS Please follow the order to press the SELECT button FLASH File List DEMO BAS DEMO TTF 406 Byte S gt DEMO BAS DOWN Delete SELECT Run 3 2 2 Avail Memory Use this menu to show available memory space File Manager 2 4 Avail Memory File List DRAM 256 KB Del All Files CARD 0 KB 3 2 3 All Files Use this menu to delete all files Press SELECT button to delete all files in the device Press ES MENU to cancel deleting files and go back to previous menu File Manager 3 4 File List 1 4 Del All Files Avail Memory FALSH SELECT YES CARD MENU NO gt DITE ee ee oe B20730 01 Page 54 of 73 8 2013 Panduit Corp 2013 3 3 Diagnostics Print Config Dump Mode 3 3 1 Print Config USER MANUAL Diagnostics J Rotate Cutter TDP43HE T
18. overwrite the setting set from the front panel 3 1 1 4 Print Mode None Batch Mode Peeler Mode Cutter Mode Cutter Batch Print Setup 4 12 Print Mode 2 6 Density gt ie Ma fel Direction Peeler Mode gt PAER os Cutter Mode This option is used to set the print mode Printer default setting is Batch Mode When entering this list the print mode on the right side of gt icon is the current printer setting Press UP and DOWN 9 to select the different print mode and press SELECT button to enable the setting Press E MENU key to cancel the setting and return to the previous menu Next label top of form is aligned to the print head burn line location Tear Off Mode Once image is printed completely label gap black mark will be fed to the tear plate location for tear away Batch Mode Peeler Mode Enable the label peel off mode Cutter Mode Enable the label cutter mode Cutter Batch Cut the label once at the end of the printing job B20730 01 Page 31 of 73 8 2013 tbi USER MANUAL AGIS Note If printing from enclosed software driver the software driver will send out the command which will overwrite the setting set from the front panel 3 1 1 5 Offset Print Setup 5 12 Direction Offset Print Mode 000 EN This option is used to fine tune media stop location Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value from to or
19. pressure adjustment knob Anti static brush Ribbon sensor Media sensor Label guide meee ee CeCe CE SS OU Mri oed a B20730 01 Page 11 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E 2 2 3 Rear View 1 2 3 7 a 8 9 1 Rear external label entrance chute 2 Parallel Centronics interface 3 USBinterface 4 Serial RS 232C interface 9 Power cord socket 6 SD card slot f Ethernet interface 8 PS 2 interface 9 Power switch B20730 01 Page 12 of 73 8 2013 2 3 Operator Controls 2 3 1 Front Panel Display POWER ON LINE ERROR LCD display Model Name VX XX S PAUSE DOWN SELECT 2 3 2 Indicators LED gtatus indication Off The printer power is turned off DOWER On The printer power is turned on On Printer is ready Pause Blinki ON LINE iu Downloading data into printer Off Printer is ready ERROR On J CARRIAGE OPEN or CUTTER ERROR Blinking NO PAPER PAPER JAM NO RIBBON or CLEAN DATA B20730 01 Page 13 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDPA6HE amp TDP46HE E 2 3 3 Front Panel Keys Keys Function o Enter the menu E3 MENU Exit from a menu or cancel a setting and return to the previous menu Scroll up the menu list Scroll down the menu list SELECT Enter Select cursor located option 2 4 Setti
20. 2 Turn off the power of printer Plug the keyboard with PS 2 interface cable into PS 2 connector on the rear of the printer Turn on the printer After pressing the F1 key of the keyboard the LCD of printer will display as following File List 2 4 DRAM CARD Use up T or down 4 key of the keyboard to move gt cursor and to select either DRAM FLASH or CARD that you previously saved file in and press key of the keyboard to list files select the file and press key to execute the BAS file FLASH File List TEST1 BAS gt TEST2 BAS TEST3 BAS Then you can type the words or the number of the copy from keyboard by your BAS file program Press F1 key of the keyboard to start this function Press upi ordown key ofthe keyboard to move cursor of printer LCD display toselect the option Press Esc key of the keyboard to return the previous menu Press Enter key of the keyboard to enter execute cursor located option Press C keys of the keyboard to restart the printer and back to Ready state B20730 01 Page 26 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E 3 Menu Function Main Menu Overview 1 n 1 ii a 1 1 1 1 1 1 1 jj I a a Aa 1 1 I Korean German M Italian French Russian Polish Spanish Lithuanian Czech Portuguese Exit B20730 01 Page 27 of 73 8 2013 TDP43HE TDP4
21. 3HE E Panduit Corp 2013 USER MANUAL TDPA6HE amp TDP46HE E 3 1 Setup Menu Overview Parity Configure TSPL2 Status l ZPL2 Calibration Ld Exit Exit Data Bits Exit 1 i Stop Bit s T Exit B20730 01 Page 28 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDPA6HE amp TDP46HE E 3 1 1 Printer Setup TSPL2 Printer Setup SR LI 038 003 03 034 039 042 044 045 046 047 048 049 5 USA Batch Mode Cutter Mode G m Pi Dl o co C G3 oo ox ol Io v ol oim O e p a E E TI d opr l I ml gt zim co C en 857 1252 1250 1253 1251 1255 3 a 1257 1258 8859 1 8859 2 8859 3 8859 4 8859 5 8859 6 8859 7 8859 8 8859 9 8859 10 8859 15 950 __ 857 1252 1250 1253 1251 1255 L 1257 1258 8859 1 a a m ha o 3 949 B20730 01 Page 29 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E 3 1 1 1 Speed Print Setup 1 12 spees Density 6 Direction Use this option to setup print speed The increment decrement is 1 ips Press UP key to raise the print speed and press DOWN key to decrease print speed Press SELECT key to set it into printer Press E MENU key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the SPEED
22. DAN DUIT TDP43HE TDP43HE E TDP46HE and TDP46HE E Thermal Transfer Printer Panduit Corp 2013 USER MANUAL raion NOTE In the interest of higher quality and value Panduit products are continually being improved and updated Consequently pictures may vary from the enclosed product www panduit com Region Telephone e mail USA amp Canada 1 866 871 4571 GA TechSupport panduit com Latin America 52 33 377 7 6000 TechSupportLatAm panduit com Brasil 5511 3613 2353 TechSupportLatAm panduit com Europe 31 546 580 452 emeatoolservicecenter panduit com Asia Pacific 65 6379 6700 TechSupportAP panduit com Japan 81 3 6863 6060 TechSupportAP panduit com Australia 613 9794 9020 TechSupportAP panduit com TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDPA6HE amp TDP46HE E The information contained in this manual is subject to change without notice and does not represent a commitment on the part of Panduit corporation No part of this manual may be reproduced or transmitted in any form or by any means for any purpose other than the purchaser s personal use without the expressed written permission of Panduit Corporation Agency Compliance and Approvals CE CLASS A EN 55022 2006 A1 2007 EN 55024 1998 A1 2007 A2 2003 EN 61000 4 SERIES REGULATIONS FCC CFR Title 47 Part 15 SubpartB 2010 Section 15 107 and 15 109 ICES 003 Issue 4 2004 Class A This device complies with Part 15 of the FCC Rules Operation is subje
23. DP43HE E TDP46HE amp TDP46HE E This feature is used to print current printer configuration to the label On the configuration printout there is a print head test pattern which is useful for checking if there is any dot damage on the print head heater element Diagnostics 1 4 gt HEN Config Dump Mode Rotate Cutter Self test printout PRINTER INFO XXXXX Version x xx EZ SERIAL NO 000000000 MILAGE m 25 CHECKSUM 07857583 SERIAL PORT 9800 N 8 1 CODE PAGE 850 COUNTRY CODE 881 SPEED 3 INCH DENSITY 8 0 SIZE 4 00 2 90 BLINE 0 12 0 00 TRANSPARENCE 2 HOST NAME PS 600002 MAC ADDRESS 00 18 82 60 00 02 DHCP ENABLED YES IP ADDRESS 0 0 0 0 SUBNET MASK 0 0 0 0 DEFAULT GATEWAY 0 0 0 0 LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL FILE LIST DRAM FILE uo 6 FILE S FLASH FILE PHYSICAL DRAM AVAILABLE DRAM PHYSICAL FLASH AVAILABLE FLASH END OF FILE LIST eek aK AAA aR AA RAR A KAKA AAA AAA AA AAR ARE FILE S Xxxx KBYTES XXX KBYTES FREE XXxx KBYTES OOX KBYTES FREE B20730 01 Self Test Printing 1 1 Printer model name amp Main board firmware version Printer serial number Printed mileage Main board firmware checksum Serial port setting Code page Country code Print speed Print darkness Label size width height Black mark or gap size vertical gap offset Sensor sensitivity i Et
24. ENU key to cancel the setting and return to the previous menu B20730 01 Page 38 of 73 8 2013 tinm USER MANUAL AGIS 3 1 2 11 Format Prefix Print Setup 11 17 List Setup Format Prefix Control Prefix lt A gt SEH gt JDiyesi vlli 4 4 b This option is used to set format prefix character Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value from 0 to 9 or A to F Press the SELECT button to set the value into printer Press E MENU key to cancel the setting and return to the previous menu 3 1 2 12 Delimiter Char Print Setup 12 17 Control Prefix Delimiter Char Format Prefix lt gt 2CH gt EPPES hK el ba This option is used to set delimiter character Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value from 0 to 9 or A to F Press the SELECT button to set the value into printer Press E MENU key to cancel the setting and return to the previous menu 3 1 2 13 Media Power Up Print Setup 13 17 Media Power U 4 5 Format Prefix Length Media Power Up Exit This option is used to set the action of the media when you turn on the printer Printer default setting is No Motion When entering this list the mode on the right side of gt icon is the current printer setting Press UP and DOWN to select the different print mode and press SE
25. HERNET Discover Device Change IP Address Factory Default Web Setup Ext 14 Click the Discover Device button to explore the printers that exist on the network 15 Select the printer in the left side of listed printers the correspondent IP address will be shown in the right side IP address Printer Name field 16 Click Change IP Address to configure the IP address obtained by DHCP or static E semp 13 ate au Printer Mame TD PASHE Set Printer Name Set IP Cancel B20730 01 Page 64 of 73 8 2013 Panduit Corp 2013 USER MANUAL B20730 01 TDP43HE TDP43HE E TDP46HE amp TDP46HE E The default IP address is obtained by DHCP To change the setting to static IP address click Static IP radio button then enter the IP address subnet mask and gateway Click Set IP to take effect the settings Users can also change the Printer Name by another model name in this field then click Set Printer Name to take effect this change Note After clicking the Set Printer Name or Set IP button printer will reset to take effect the settings 17 Click Exit button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen Factory Default button This function will reset the IP subnet mask gateway parameters obtained by DHCP and reset the printer name Web setup button Except to use the Diagnostic Utility to setup the printer you can also explore
26. LECT button to enable the setting Press MENU key to cancel the setting and return to the previous menu Selection Description Printer will advance one label Printer will calibration the sensor levels determine Calibration length B20730 01 Page 39 of 73 8 2013 tinm USER MANUAL AGIS Length Printer determine length and feed label Printer will not move media 3 1 2 14 Head Close Print Setup 14 17 Head Close 4 5 Delimiter Char Length gt Iz Y To ME OU o 1 1 Exit This option is used to set the action of the media when you close the printhead Printer default setting is No Motion When entering this list the mode on the right side of gt icon is the current printer setting Press UP and DOWN 9 to select the different print mode and press SELECT button to enable the setting Press E3 MENU key to cancel the setting and return to the previous menu Selection Desripion Printer will advance one label l Printer will calibration the sensor levels determine Calibration length Length Printer determine length and feed label Printer will not move media 3 1 2 15 Label Top Print Setup 15 17 Media Power Up Label Top Head Close 000 gt BYTE This option is used to adjust print position vertically on the label Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value from
27. N button to move the cursor from left Gap Size digit to right digit and press the UP button to set the value from 0 to 9 and the dot mm inch Press the SELECT button to set the gap size into the printer 0024 dot Gap Mode Scan Backing Intensity 3 Open the print head mechanism put the label backing liner under the media sensor Press the Ref Level SELECT button to set the value into the printer Media sensor Label backing liner Gap Mode Scan Paper Intensity Ref Level printer 4 Then Put the label with liner under the media sensor Press the button to set the value into the B20730 01 Page 43 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E A 3 B20730 01 Media sensor Label with liner Gap Mode 5 he gap sensor calibration is complete Press the Complete I SELECT button the LCD screen will return to the ntensity Bere Level previous menu Pre Printed Using this function a user can set the paper length and gap size before auto calibrating the sensor sensitivity This can help to get the sensor sensitivity set accurately Gap Mode 3 4 Manual EEECENSENNN Exit When entering Pre Printed option you will see following message Please complete these steps 1 Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value from 0 to 9
28. P43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E Poor Print Quality Ribbon and media is loaded incorrectly Reload the supply Dust or adhesive accumulation on Clean the printhead the print head Clean the platen roller Print density is not set properly Adjust the print density and print speed Printhead element is damaged Run printer self test and check the print head Ribbon and media are incompatible test pattern if there is dot missing in the he printhead pressure is not pattern set properly Change proper ribbon or proper label media Adjust the printhead pressure adjustment knob o If the left side printout is too light please adjust the left side pressure adjustment knob to the higher index higher pressure If the pressure adjustment knob has been adjust to index 5 and the poor print quality is still at the left side of the printout please adjust the pressure adjustment knob to index 1 and use the Z axis adjustment knob to fine tune the pressure If the right side printout is too light please adjust the right side pressure adjustment knob to the higher index higher pressure to improve the print quality If the label thickness is more than 0 22 mm the print quality might be not good enough please adjust the heater line adjustment screw counter clockwise to get the best print quality he release lever does not latch the printhead properly LCD panel is dark
29. R MANUAL Page 71 of 73 TDP43HE TDP43HE E TDP46HE amp TDP46HE E Left knob Right knob The print head pressure adjustment knob has 5 levels of settings Clockwise direction adjustment is to increase the print head pressure Counter Clockwise adjustment can decrease the print head pressure If the wrinkle on the label starts from the lower right side to upper left side please do following adjustment 1 Decrease the left side print head pressure adjustment knob setting 1 level per each adjustment then print the label again to check if wrinkle is gone 2 If the left side print head adjustment knob level has been set to index 1 the lowest index please increase the right side print head pressure Z axis mechanism adjustment knob re al gu j bn i mn i ino ID Ex x ia 2 i s c 8 2013 aimi USER MANUAL LAr 7 Maintenance This session presents the cleaning tools and methods to maintain your printer 1 Please use one of following materials to clean the printer B Cotton swab Lint free cloth Vacuum Blower brush 100 ethanol Panduit Cleaning Kit PRT CLN 2 The cleaning process is described as follows Printer Part Method Interval Print Head 1 Always turn off the printer before Clean the print head when cleaning the print head changing a new label roll 2 Allow the print head to cool for a minimum of one minute 3 Use a cotton swab Head cleaner pen
30. al option you will see following message Please complete these steps 1 Press the DOWN button to move the cursor from left digit to right digit and Pape ERE press the UP button to set the value 00151 dot from 0 to 9 and the dot mm inch Press the SELECT button to set the paper length into the printer Page 45 of 73 8 2013 Panduit Corp 2013 B20730 01 TDP43HE TDP43HE E USER MANUAL TDP46HE amp TDP46HE E 2 Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value Bline Size 0024 dot from 0 to 9 and the dot mm inch Press the SELECT button to set the bline size into the printer Bline Mode 3 Open the print head mechanism put the black mark under the media sensor Press the SELECT putton to set the value into the printer Scan Mark Intensity Ref Level Media sensor Black mark PRE T 4 Then put the label without black mark Scan Paper under the media sensor Press the Intensity SELECT button to set the value into Ref Level the printer Media sensor Label without black mark Note Normally the value of Ref Level for mark should be larger than paper for over 128 If the media sensor fails to do so you have to manually change the Intensity by pressing UP and DOWN 9 to reach the above value Bline Mode 5 The bline sensor calibration is C
31. alization Service 1 3 Initialization Initializing Mileage Info SELECT YES Exit MENU NO The printer settings are restored to defaults as below once printer is initialized Note When printer initialization is done please calibrate the gap or black mark sensor before printing Parameter Default setting 4 IPS 101 6 mm sec 3 IPS 76 2 mm sec Labelwidth 4 00 101 6mm Labelheight 4 00 101 6mm Gap setting 0 12 3 0mm Pimdreon o O Offset Code page MO Country code 000 Shitx p 0 0 0 0 0 0 00 0 0 shifty ooo Saps sensor 3 Will be reset Need to re calibrate the gap mee pee eminem Bline sensor Will be reset Need to re calibrate the gap ea ne me eme m IP address DHCP B20730 01 Page 58 of 73 8 2013 tinm USER MANUAL LAr 3 5 2 Mileage Info Use this option to check the printed mileage displayed in meter Service 1 3 Mileage m Initialization 4016 gt Mileage Info Labels pcs Exit 51698 4 Diagnostic Tool The Diagnostic Utility is a toolbox that allows users to explore the printer s settings and status change printer settings download graphics fonts and firmware create printer bitmap fonts and to send additional commands to the printer Using this convenient tool you can explore the printer status and settings and troubleshoot the printer The Diagnostic Utility is located on the provided driver disc in the Utility
32. and configure the printer settings and status or update the firmware with the IE or Firefox web browser This feature provides a user friendly setup interface and the capability to manage the printer remotely over a network Page 65 of 73 8 2013 Panduit Corp 2013 6 Troubleshooting 6 1 Common Problems USER MANUAL TDP43HE TDP43HE E TDP46HE amp TDP46HE E The following guide lists the most common problems that may be encountered when operating this printer If the printer still does not function after all suggested solutions have been invoked please contact the Customer Service Department of your purchased reseller or distributor for assistance Problem Possible Cause Recovery Procedure Power indicator does The power cord is not Plug the power cord in printer and outlet not illuminate properly connected Switch the printer on Please close the print carriage The printer carriage is open No Ribbon Running out of ribbon The ribbon is installed incorrectly No Paper Running out of label The label is installed incorrectly Gap black mark sensor is not calibrated Paper Jam Gap black mark sensor is not set properly Make sure label size is set properly Labels may be stuck inside the printer mechanism Take whale Peel function is enabled Wie TE Cutter function is enabled DOWN MENU B20730 01 Page 66 of 73 Supply a new ribbon roll Please refer to the step
33. and the dot mm inch 00812 dot Press the SELECT button to set the paper length into the printer Paper Len Press the DOWN button to move the cursor from left CEN CHE digit to right digit and press the UP button to set the value from 0 to 9 and the dot mm inch SD MEOE Press the SELECT button to set the gap size into the printer 3 Then printer will feed labels to calibrate the sensor sensitivity automatically When calibration is completed the LCD screen will return to the previous menu Gap Mode Pre Printed Page 44 of 73 8 2013 Panduit Corp 2013 USER MANUAL B20730 01 TDP43HE TDP43HE E TDP46HE amp TDP46HE E B Bline Black Line Mode Calibration 2 4 Bline Mode 1 4 gt IRR Mode Manual Cont Mode Pre Printed Press the UP and DOWN buttons to scroll the cursor to the sensor type Press the SELECT button to enter the black mark sensor calibration mode B 1 Automatic When entering the Automatic option you will see following message and printer will feed the black mark label to calibrate the sensor sensitivity automatically When calibration process is completed the LCD screen will return to the previous menu Bline Mode Automatic B 2 Manual In case Automatic sensor calibration cannot apply to the media please use Manual function to calibrate the bline sensor manually Bline Mode 2 4 Automatic C Pre Printed When entering Manu
34. by these three interfaces Page 61 of 73 8 2013 Panduit Corp 2013 USER MANUAL TDP43HE TDP43HE E TDP46HE amp TDP46HE E 5 1 Using USB interface to setup Ethernet interface 1 2 3 5 B20730 01 Connect the USB cable between the computer and the printer Turn on the printer power IIR Tu Start the Diagnostic Utility by double clicking on the Paglolee icon Note This utility works with printer firmware V6 00 and later versions The Diagnostic Utility default interface setting is USB interface If USB interface is connected with printer no other settings need to be changed in the interface field Setup ETHERNET Click on the Ethernet Setup button from Printer Function group in Printer Configuration tab to setup the IP address subnet mask and gateway for the on board Ethernet S Ethermet Setup 7 Ethernet Setup RTC Setup Print Test Page Reset Printer Factor Default Dump Text Ignore ALITO BAS Configuration Page Subnet Mask Gateway Printer Mame MAC Address LSE COM LPT ETHERNET Page 62 of 73 8 2013 Panduit Corp 2013 USER MANUAL TDP43HE TDP43HE E TDP46HE amp TDP46HE E 5 2 Using RS 232 interface to setup Ethernet interface B20730 01 Connect the computer and the printer with a RS 232 cable Turn on the printer power Start the Diagnostic Utility by double clicks on the icon Note This u
35. command which will overwrite the setting set from the front panel 3 1 1 2 Density Print Setup 2 12 Speed Density E Direction Use this option to setup printing darkness The available setting is from O to 15 and the step is 1 Printer default density is 8 You may need to adjust your density based on selected media Press UP and DOWN to increase decrease the printing darkness Press SELECT key to enable the setting Press EJ MENU key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the DENSITY command which will overwrite the setting set from the front panel 3 1 1 3 Direction Print Setup 3 12 Speed Direction Density 0 gt DERZ Roje The direction setting value is either 1 or 0 Use this option to setup the printout direction Printer default printout direction is DIRECTION 0 Press UP keytosetthe direction as 1 and DOWN to set it as 0 and SELECT key to enable the setting Press E41 MENU key to cancel the setting and return to the previous menu B20730 01 Page 30 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E The following 2 figures are the printouts of DIRECTION 0 and 1 for your reference DIRECTION O DIRECTION 1 fA J Jy j Poe LL SS VA M li Y f VA Jo awl Note If printing from enclosed software driver the software driver willsend out the command which will
36. ct to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation GB 4953 2001 GB9254 2008 CLASS A GB17625 1 2003 they A Rin HATES AP RES RTCA C TEX HHE P A see AYP TRAST A ENE o UL 60950 1 2 Edition CSA C22 2 No 60950 1 07 2 Edition Ag J 228 8 amp l 2 Xt Class A Equipment Industrial Broadcasting amp Communication Equipment 0 WIE eI Ag UWIS SII amp AI ut OWA LE ASHE Ol SS FOSH utar H 2F8 9 9 AJ S101 A AF olo AS SASS SUC This equipment is Industrial Class A electromagnetic wave suitability equipment and seller or user should take notice of it and this equipment is to be used in the places except for home Specifications are subject to change without notice B20730 01 Page 1 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDPA6HE amp TDP46HE E oafety Instructions Read and understand all of the instructions and safety information in this manual before operating or servicing this tool e Danger of explosion if battery is incorrectly replaced e Replace only with the equivalent type recommended by the manufacture e Dispose of used batteries according to the manufacturer s instructions Before you connect the equipment to the power outlet please check the voltage of the power source Disconnect the equipment from the vol
37. default setting is 9600 bps Press UP and DOWN buttons to select the different baud rate and press SELECT button to set the value into printer When you enter this list the baud rate value in the right side of gt icon is the current setting in the printer Press ES MENU key to cancel the setting and return to the previous menu B20730 01 Page 49 of 73 8 2013 TDP43HE TDP43HE E S a USER MANUAL TDP46HE amp TDP46HE E 3 1 4 2 Parity Serial Comm 2 5 Parity 1 4 Data Bits Even This option is used to set the RS 232 parity The default setting is None Press UP and DOWN buttons to select the different parity and press SELECT button to set the value into printer When you enter this list the parity in the right side of gt is the printer current setting Press E43 MENU key to cancel the setting and return to the previous menu 3 1 4 3 Data Bits Serial Comm 3 5 Data Bits 2 3 Baud Rate 7 Dprwr R mor Exit This option is used to set the RS 232 Data Bits The default setting is 8 data bits Press UP and DOWN buttons to select the different Data Bits and press SELECT button to set the value into printer When you enter this list the Data Bits in the right side of gt icon is the printer current setting Press E MENU key to cancel the setting and return to the previous menu 3 1 4 4 Stop Bit s Serial Comm 4 5 Stop Bit s 1 3 Data Bits 2 This option is used to set the RS 232
38. econd ips selectable Up to 8 ips up to 4 ips Max print width 104 mm 4 09 Max print length 1854 2 mm 73 1016 mm 40 Printout bias Vertical 1 mm max Horizontal 1 mm max 1 5 Ribbon Specifications Ribbon outside diameter Ribbon core inside diameter Ribbon width Max 114 3 mm 4 5 Min 25 4 mm 1 0 Ribbon wound type Ink coated inside wound B20730 01 Page 7 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E 1 6 Media Specifications 1 6 1 Industrial model Media Specifications TDP43HE TDP46HE 300 dpi 600 dpi Label roll capacity 208 3 mm 8 2 Media alignment Edge alignment Media type Continuous die cut black mark fan fold notch Media wound type Printing face outside wound Media width Max 118 mm 4 6 label liner Min 25 4 mm 1 0 Media thickness Max 0 30 mm 11 8 mil label liner Min 0 06 mm 2 36 mil Max 76 2 mm 3 Media core diameter Min 25 4 mm 1 Max 1 854 mm 73 Max 1016 mm 40 Label length Min 5 mm 0 20 Min 5 mm 0 20 Label length Max 152 4 mm 6 peeler mode Min 25 4 mm 1 Black mark width Min 8 mm 0 31 B20730 01 Page 8 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E 2 Operations Overview 2 1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping Please carefully in
39. een LED is lit on Check if the Ethernet RJ 45 connector amber LED is blinking Check if the printer gets the IP address when using DHCP mode Check if the IP address is correct when using the static IP address Wait a few seconds let the printer get the communication with the server then check the IP address setting again Chang a new cable Ribbon and media are not compatible Verify the ribbon inked side Reload the ribbon again Clean the printhead The print density setting is incorrect Printhead s harness connector is not well connected with printhead Turn off the printer and plug the connector again Check if the stepping motor is plugging in the right connector Check your program if there is a command PRINT at the end of the file and there must have CRLF at the end of each command line Delete unused files in the FLASH DRAM The max numbers of file of DRAM is 256 files The max user addressable memory space of DRAM is 2048KB The max numbers of file of FLASH is 256 files The max user addressable memory space of FLASH is 6656 KB Use the supported capacity SD card Insert the SD card again The supported SD card spec and the approved SD card manufacturers please refer to section 2 2 3 Turn off printer power prior to plug in the PS 2 keyboard Plug the PS 2 keyboard again Make sure the keyboard is fine Make sure if there is any BAS file downloaded into printer 8 2013 TDP43HE TD
40. el B20730 01 Page 35 of 73 8 2013 tinm USER MANUAL LAr 3 1 2 2 Print Speed Print Setup 2 17 Darkness Print Speed ECETENENE Tear Off Use this option to setup print speed The each increment decrement is 1 ips Press UP key to raise the print speed and press DOWN key to decrease print speed Press SELECT key to set it into printer Press E MENU key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the command which will overwrite the setting set from the front panel 3 1 2 3 Tear Off Print Setup 3 17 Darkness Tear Off Print Speed 000 Of This option is used to fine tune media stop location Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value from to or 0 to 9 Press the SELECT button to set the value into printer Press ES MENU key to cancel the setting and return to the previous menu The default value is 000 Note If printing from enclosed software driver the software driver will send out the command which will overwrite the setting set from the front panel 3 1 2 4 Print Mode Tear Off Peel Off Cutter Print Setup 4 17 Print Mode 1 4 Print Speed gt IIR Tear Off Peel Off gt Print Mode Cutter This option is used to set the print mode Printer default setting is Tear Off When enter this list the prin
41. folder Note This utility works with printer firmware V6 00 and later versions B20730 01 Page 59 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E 4 1 Start the Diagnostic Tool e Datoles 1 Double click on the Diagnostic tool icon to start the software 2 There are four features Printer Configuration File Manager Bitmap Font Manager Command Tool included in the Diagnostic utility Features tab Interface iter Fortin rFunterConfiguratiory o SA eb E pFmnterlnfomatiom Unt i Ethernet Setup eel f inch mm Printer functions _Ethemet Setup co EE aed ATC Setup as Print Test Page pa d Ribbon Reset Printer Density Code Page Factory Default Paper W idth unit Country Lode Dump Text Paper Height unit Head up Sensor Ignore AUTO BAS Media Sensor Reprint After Error Printer setup Configuration Page Gaplunit Gap Inten m Status Gap ffset unit Bline Inten l Post Print Action Continuous Inten Head Hiper Cut Piece Baud Rate Paper Jam Printer Status Gut of Paper Fibbon End Er Ribbon Encoder Err Reference E Data Bits Direction E Parity Offset Shift Other Error Shitty Get Status Clear Load Save Read 2009 8720 F FFS AMT Stop Bit s LJ e False Haminga my d PTL COMI 9600 N 8 1 RTS B20730 01 Page 60 of 73 8 2013 Pandui
42. hemet settings information option File management information Print head test pattern Page 55 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDPA6HE amp TDP46HE E 3 3 2 Dump Mode Captures the data from the communications port and prints out the data received by printer In the dump mode all characters will be printed in 2 columns as following The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters It allows users or engineers to verify and debug the program Diagnostics 2 4 Printing Dump Mode Print Config 1 1 gt Dump Mode Rotate cutter Note 1 Dump mode requires 4 wide paper width 2 Turn off on the power to resume printer for normal printing 3 Press FEED button to go back to the previous menu w m m 1 m J y y m p J Sani X a m Sa i m m b o i E OG _ k a mi E d a m E dd ams das Hs S wd a w a a mn auum duum a5 E is EA pm pie kar n MET c m Cum a ah ame ow m 2 m A 4 i E am a4 a5 o 2 H gt Es a opm Sai lt lt i _ As op k 4
43. i an 13 2 4 Setting up the PEHBIOF iidi eo bo pan oe e Mx ba ESE Ur EE 14 2 9 Loading RIDDOD ice eod nias ave sa eEs QE cau EE C Oou a Sos 15 2 6 Loading the Media aic i ooa sa EuR Ra E aar aa vo sav agp uSu Es 19 2 4 Adjustment KnoD annisa 25 2 8 Using the Keyboard with PS 2 Interface 26 3 Menu FUN CUOMN sees aus aolsuadans sh uun EXE MC uaCs FesEE E Eau Uus 27 Main Menu Overview eene enne 27 3 1 Setup Menu Overview 28 32 File MANAGER ETE ETE 53 39 9 IDIAQNOSUICS sorosoro EAEE ESA danda 55 3 4 Language Joueur erred uic rusa saa ceux Fins es cod vcio poen 57 2 9 SOIVICO cuuscsicsintesctumse AE NU ERES 57 4 DiagnoslC TOOL osccastuscec su coau rapitur panai 59 4 1 Start the Diagnostic Tool 60 4 2 Printer Function Calibrate sensor Ethernet setup REC SlDn n 61 B20730 01 Page 3 of 73 8 2013 Panduit Corp 2013 USER MANUAL B20730 01 TDP43HE TDP43HE E TDP46HE amp TDP46HE E Setting Ethernet by Diagnostic Utility 61 5 1 Using USB interface to setup Ethernet interface 62 5 2 Using RS 232 interface to setup Ethernet interface 63 5 3 Using Ethernet interface to setup Ethernet interface64 TFOUDICSNOOUING oie ciae cis ia eran oa vean coa nies e2a one b reus ess 66 6 1 Common Problems eene 66 6 2 Mechanism Fine Ad
44. justment to Avoid Ribbon WHDK GS 2d tie ev ded inae a Rap des ue MIS es oon EON DEEEE 69 Maintenance siens iassiinia ecu eEEAEEEsaEEs2s 05308 IadURIE SE nnmn 72 Page 4 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E 1 Introduction 1 1 Product Introduction Thank you very much for purchasing a Panduit printer The TDPASHE and TDP46HE Thermal Transfer Desktop Printers produce high quality printed labels for a wide range of labeling applications for OEM MRO construction data centers enterprise and industrial automation The rugged high speed printers are designed for dependable use in industrial construction and harsh environments Using the included Easy Mark Labeling Software the printers provide simple setup and operation with all Panduit thermal transfer label media to create wire and cable markers terminal block labels equipment labels marker plates panel labels network labels and safety and facility labels We recommend the use of Easy Mark version 3 7 24 or higher 1 2 Product Features The printer offers the following standard features TDP43HE TDP46HE P f roduct standard feature 300 dpi 600 dpi Thermal transfer printing e Oo Moveable black mark sensor position full web z adjustable Ribbon end sensor oO e Head open sensor Oo oO LCD display graphic type 128x64 pixel with back light Control panel with 6 operation button
45. ng up the Printer Place the printer on a flat secure surface Make sure the power switch is off Connect the printer to the computer with the provided USB cable p DM I9 xx Plug the power cord into the AC power cord socket at the rear of the printer and then plug the power cord into a properly grounded power outlet Note Please switch printer power to OFF O before plugging the power cord into the power cord socket B20730 01 Page 14 of 73 8 2013 Panduit Corp 2013 2 5 B20730 01 Loading Ribbon 2 5 1 Loading Ribbon TDP43HE TDP43HE E USER MANUAL TDP46HE amp TDP46HE E 1 Open the printer right side cover 2 Push the print head release lever to open the print head mechanism 3 Install the ribbon onto the ribbon supply spindle Page 15 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E 4 Thread the ribbon through the ribbon sensor slot and then through the open space in between print head and platen See path diagram on next page Ribbon gt Ribbon sensor 5 Tape the end of the ribbon to the Ribbon Rewind Spindle Wind the Ribbon Rewind Spindle clockwise until the ribbon is smooth and properly stretched about 3 to 5 rotations Note Please DO NOT push the ribbon release button when you are loading the ribbon The ribbon release button is used to remove the used ribbon For ribbon removal refer to Section 2 5 2
46. ompTere complete Press the SELECT button Intensity the LCD screen will return to the Ref Level previous menu Page 46 of 73 8 2013 tinm USER MANUAL AGIS B 3 Pre Printed This function can set the paper length and gap size before auto calibrate the sensor sensitivity It can to get the sensor sensitivity accurately Bline Mode 3 4 Manual EXTERNEN Exit When entering Pre Printed option you will see following message Please complete these steps 1 Press the DOWN button to move the cursor from left digit to right digit and Mop E press the UP button to set the value from 0 to 9 and the dot mm inch Press the SELECT putton to set the paper length into the printer 2 Press the DOWN button to move the cursor from left digit to right digit and 00812 dot Bete ee press the UP button to set the value 0024 dot from 0 to 9 and the dot mm inch Press the SELECT putton to set the gap size into the printer 3 Then printer will feed labels to Bline Mode calibrate the sensor sensitivity automatically When calibration is Pre Printed completed the LCD screen will return to the previous menu C Cont Continuous media Mode Calibration 3 4 Cont Mode 1 3 gt Cont Mode Manual Exit Exit Press the UP and DOWN buttons to scroll the cursor to the sensor type Press the SELECT button to enter the continuous media sensor calibration mode B20730 01 Page 47 of 73 8 2013
47. ottom or rear external label entrance chute See path diagrams on next page 1 Open the printer right side cover 2 Push the print head release lever to open the print head mechanism Insert the media through the bottom or rear external label entrance chute Pull the leading edge forward through the media guide bar damper media sensor and place the label leading edge onto the platen roller Adjust the label guide by sliding to fit the paper width Close the print head mechanism Make sure the latches are engaged securely Set the media sensor type and calibrate the selected sensor Please refer to section 3 1 3 Note Please calibrate the gap black mark sensor when changing media B20730 01 Page 23 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDPA6HE E Loading path for Roll Stand labels 1 m Reak media loading slot guide bar NN v l 7 o JON SO S d f A S c Media sensor Media guide bar Bottom media loading slot B20730 01 Page 24 of 73 8 2013 tinm USER MANUAL AGIS 2 Adjustment Knob 2 7 1 Print Head Pressure Adjustment Knob Print head pressure adjustment knobs The print head pressure adjustment knob has 5 levels of adjustment Because the printer s paper alignment is to the left side of mechanism different media widths require different pressure to print correctly Therefore it may require adju
48. s in user s manual to reinstall the ribbon Supply a new label roll Please refer to the steps in user s manual to reinstall the label roll Calibrate the gap black mark sensor Calibrate the gap black mark sensor Set label size correctly Panduit does not offer a Peeler module at this time Change Print Mode to None or Batch Panduit does not offer a Cutter module at this time Change Print Mode to None or Batch 8 2013 Panduit Corp 2013 Not Printing Memory full FLASH DRAM SD card is unable PS 2 port does not work B20730 01 to use USER MANUAL Cable is not well connected to serial or USB interface or parallel port The serial port cable pin configuration is not pin to pin connected The space of FLASH DRAM is full SD card is damaged SD card doesn t insert correctly Use the non approved SD card manufacturer Did not turn off power prior to plug in the PS 2 keyboard PS 2 keyboard is damaged PS 2 keyboard doesn t plug in correctly There is no BAS file in the printer Page 6 of 73 x 0X 0X TDP43HE TDP43HE E TDP46HE amp TDP46HE E Re connect cable to interface If using serial cable Please replace the cable with pin to pin connected Check the baud rate setting The default baud rate setting of printer is 9600 n 8 1 If using the Ethernet cable Check if the Ethernet RJ 45 connector gr
49. s oO oO LED indicators O e Real time clock O Oo Internal Ethernet print server 10 100 Mbps interface USB 2 0 full speed interface gt O Serial RS 232C 2400 115200 bps interface O O Parallel Centronics SPP mode interface B20730 01 Page 5 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDPAGHE E PS 2 keyboard interface for stand alone or data entry at print site 32 MB SDRAM memory 8 MB FLASH memory SD FLASH card memory expands storage to 4 GB Powerful 32 bit 200 MHz RISC processor Standard industry emulations right out of the box including Eltron and Zebra language support 1 3 General Specification General Specifications Physical dimensions 2 0 mm W x 308 mm H x 505 mm D Weight 15 kg 33 1 Ib Electrical Internal switching power supply Input 100 240VAC 50 60Hz Output 24V 8 33A 200W Environmental condition Operation 5 40 C 41 104 F 25 8596 non condensing Storage 40 60 C 40 140 F 5 90 non condensing B20730 01 Page 6 of 73 8 2013 ens USER MANUAL KT 1 4 Print Specifications Print TDP43HE TDP46HE Specifications 300 dpi 600 dpi Print head resolution 300 dots inch 600 dots inch 12 dots mm 24 dots mm Printing method Thermal transfer and direct thermal Dot size 0 084 x 0 084 mm 0 042 x 0 042 mm width x length 1 mm 12 dots 1 mm 24 dots Print speed 2 3 4 5 6 7 8 2 3 4 ips selectable inches per s
50. spect the packaging and printer upon receiving the printer Please retain the packaging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton One printer unit One Easy Mark CD Labeling Software One quick installation guide Appropriate power cord s One USB interface cable One Windows driver disc with user manuals One user manual hard copy One warranty card not shown One Ink Ribbon Hybrid One Utility Knife CAUTION SHARP re WOTE je she maren of higher quatty and valve Sandun prodocm commeary DONG marovos and asama Cansequercty Ioil e a pen If any parts are missing please contact Panduit Customer Service B20730 01 Page 9 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E 2 2 Printer Overview 2 2 1 Front View LED indicators LCD display Front panel buttons Label exit chute Lower front cover oe SN a Printer right side cover B20730 01 Page 10 of 73 8 2013 TDP43HE TDP43HE E TDP46HE amp TDP46HE E Panduit Corp 2013 USER MANUAL 2 2 2 Interior view Ribbon rewind spindle Ribbon release button Ribbon guide plate Print head Platen roller Print head release lever Media guide bar Label roll guard Label supply spindle Ribbon supply spindle SLN eae MNS Damper Media sensor lock lever Z axis mechanism adjustment knob Print head
51. sting the pressure knob to get your best print quality For example if the label width is 4 adjust both print head pressure adjustment knobs to the same level If the label is less than 2 wide increase the left side print head pressure by rotating the adjustment knob clockwise and decrease the right side pressure by rotating the adjustment knob counter clockwise to level 1 2 7 2 Print Head Burn Line Adjustment Knob Print head burn line adjustment knobs The print head burn line adjustment knobs are used to fine tune the print quality for different thickness of media Turning the knobs adjusts the print head s burn line forward or backward as it relates to the platen roller Caution Incorrectly adjusting these knobs can lead to poor print quality and may cause damage to the printer Proceed with caution The print head burn line default is set for general purpose printing media Poor print quality when using thicker media may be due to the print head burn line not being at the optimized position To improve the print quality increase the head pressure or adjust the knobs counter clockwise to move print head burn line toward the paper out direction then print again Continue to adjust the burn line position and test print as necessary until the printout image is clear B20730 01 Page 25 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E 2 8 Using the Keyboard with PS 2 Interface 1
52. t Corp 2013 USER MANUAL 4 2 B20730 01 TDP43HE TDP43HE E TDP46HE amp TDP46HE E Printer Function Calibrate sensor Ethernet setup RTC setup 1 Select the PC interface connected with printer 2 Click the Function button to setting 3 The detail functions in the Printer Function Group are listed as below neh SUE Cali um uu the sensor specified i in the Printer Setup EUH SENE rens Setup the IP address subnet mask gateway for Ethernet Setup the on board Ethernet Please refer to next HTC Setup section Print Test Page RTC Time Synchronize printer Real Time Clock with PC Reset Printer Print Test Page Print a test page Factory Default Reset Printer Reset Printer Printer Reboot printer 07 0 Reboot printer 07 0 Dump Text Factory Default erui ees and restore the settings to Ignore AUTO BAS Dump Text To activate the printer dump mode Configuration Page Ignore AUTO BAS Ignore the downloaded AUTO BAS program Configuration Page Print printer configuration Note For more information about Diagnostic Tool please refer to the diagnostic utility quick start guide in the CD disk Utilities directory Setting Ethernet by Diagnostic Utility The Diagnostic Utility is enclosed in the CD disk Utilities directory Users can use Diagnostic Tool to setup the Ethernet by RS 232 USB and Ethernet interfaces The following contents will instruct users how to configure the Ethernet
53. t mode in the right side of gt icon is the printer current setting Press UP and DOWN 9 to select the different print mode and press SELECT putton to enable the setting Press E MENU key to cancel the setting and return to the previous menu B20730 01 Page 36 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E Next label top of form is aligned to the print head burn Tear Off line Peel Off Enable the label peel off mode Enable the label cutter mode Note If printing from enclosed software driver the software driver willsend out the command which will overwrite the setting set from the front panel 3 1 2 5 Print Width Print Setup 5 17 Tear Off Print Width Print Mode 812 dot gt A This option is used to set print width Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value from 0 to 9 or dot to mm Press the SELECT button to set the value into printer Press MENU key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver willsend out the command which will overwrite the setting set from the front panel 3 1 2 6 List Fonts Print Setup 6 17 Self Test Printing gt PAR osi 1 1 List Images List Formats This feature is used to print current printer available fonts list to the label The fonts are s
54. tage of the power source to prevent possible transient over voltage damage Don t pour any liquid to the equipment to avoid electrical shock ONLY qualified service personnel for safety reasons should open equipment Don t repair or adjust energized equipment alone under any circumstances Someone capable of providing first aid must always be present for your safety Always obtain first aid or medical attention immediately after an injury Never neglect an injury no matter how slight it seems B20730 01 Page 2 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDP46HE E Table of Contents Safety InstrucllollS ciraire ansaa 2 ls AIUROC UCT OM csoc eeeceecsecuseeeseeapeseseeucecsseceeenees 5 1 14 Product Introduction 5 1 2 Product Features eere ener 5 1 3 General Specification 6 1 4 PrintSpecifications 7 1 5 RibbonSpecifications 7 1 6 Media Specifications 8 2 Operations Overview serene 9 2 1 Unpacking and Inspection 9 2 2 Printer OVerVIQ Wizssscicicesdisiovesbu atta Rex sS e cgP ne EE EEd NES E 10 2 9 Operator GON ONS ipiius nic
55. the Print windows The horizontal Wrong label size setup Set the correct label size printing position is The parameter Shift X in LCD menu Press MENU gt SELECT x 3 gt DOWN x incorrect is incorrect 5 SELECT to fine tune the parameter of The Left Offset setting within shift X Features in incorrect Adjust Left Offset Print Features Missing printing on Wrong label size setup Set the correct label size the left or right side of label Real Time Clock The battery has run down Check if there is a battery on the main board time is incorrect when rebooting the printer Multi interface board The installation is incorrect Check if the board is plugged in the doesn t work right connector Power and Error LEDs Power switch OFF and ON too fast Turn off the printer and wait all LEDs are are blinking fast dark and turn on the printer again Wrinkle Problem Printhead pressure is incorrect Please refer to the next chapter Ribbon installation is incorrect Please set the suitable density to have Media installation is incorrect good print quality Print density is incorrect Make sure the label guide touch the edge of Media feeding is incorrect the media guide Gray line on The printhead is dirty Clean the printhead when changing a new the blank label The platen roller is dirty label roll Clean the platen roller when changing a new label roll
56. tility works with printer firmware V6 00 and later versions Select COM as interface then click on the Setup button to setup the serial port baud rate parity check data bits stop bit and flow control parameters RS232 Setup COM Port Baud Fate Data Bits Parity Check Stop Bits Hardware Handshaking Software Handshaking Cancel Click on the Ethernet Setup button from printer function of Printer Configuration tab to setup the IP address subnet mask and the gateway for the on board Ethernet Printer Function Ethernet Setup Calibrate Sensor Ethernet Setup AIC Setup Print Test Page Reset Printer Subnet Mask e Factor Default Dump Text Ignore SUT O BAS Configuration Page Gateway Printer Name MAC Address JUU TB 82 FF 04 E2 Set Printer Mame Set IP Cancel Page 63 of 73 8 2013 tinm USER MANUAL AGIS 5 3 Using Ethernet interface to setup Ethernet interface 10 Connect the computer and the printer to the LAN 11 Turn on the printer power 12 Start the Diagnostic Utility by double clicks on the Note This utility works with printer firmware V6 00 and later versions icon 13 Select Ethernet as the interface then click on the Setup button to setup the IP address subnet mask and gateway for the on board Ethernet Interface ETHERNET TOPASHE OO 18 82FF 020C 1006125 FS C75730 OO 1B 11 C 767 930 10 0 5 24 ET
57. tored in the printer s DRAM Flash or optional memory card Press SELECT button to print the list B20730 01 Page 37 of 73 8 2013 TDP43HE TDP43HE E Panduit Corp 2013 USER MANUAL TDP46HE amp TDPAGHE E 3 1 2 7 List Images Print Setup 7 17 Self Test Printing List Formats List Setup This feature is used to print current printer available images list to the label The images are stored in the printer s DRAM Flash or optional memory card Press SELECT button to print the list 3 1 2 8 List Formats Print Setup 8 17 Self Test Printing gt BPR vera 1 1 List Setup Control Prefix This feature is used to print current printer available formats list to the label The formats are stored in the printers DRAM Flash or optional memory card Press SELECT button to print the list 3 1 2 9 List Setup Print Setup 9 17 Self Test Printing gt List Setup 1 1 Control Prefix Format Prefix This feature is used to print current printer configuration to the label Press SELECT button to print the list 3 1 2 10 Control Prefix Print Setup 10 17 List Formats Control Prefix List Setup 7EH gt eon qnia uh This option is used to set control prefix character Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value from 0 to 9 or A to F Press the SELECT button to set the value into printer Press E M

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