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SAM 2010 Instructor Manual

1. Term Enter the term the section will be available e g Fall Spring Summer etc Year Enter the year the section will be available Department Enter the course department Student Auto Enroll If this box is checked students will be automatically enrolled in this section if they chose so If unchecked students will be wait listed until you accept them into the section 4 Click on the Textbooks tab if you want to associate this section with textbooks 5 Decide whether or not you want to assign textbooks to this section a If you do not want to assign textbooks click on the I do not plan to use any textbooks for this section radio button this is the default b If you do want to assign text books click the I plan to use the following textbook s for this section radio button select the Series and Subject from the appropriate drop down menus select textbooks from the Available Textbooks menu and click the gt button to add them to the Selected Textbooks menu If you make a mistake select from the Selected Textbooks menu and click on the lt button 6 Click on the Instructors tab if you want to assign additional instructors such as teaching assistants to this section 7 Select an instructor from the Instructor Candidates menu and click on the gt button to add them to the Assigned Instructor s menu If you make a mistake select from the Assigned Instructor s menu and click on the lt butt
2. Correct Answer Enter the correct answer for the question The format will vary based on the selected Type 5 If you want to add another question click on the Save button If you want to return to the CUSTOM QUESTIONS page click on the Save and Close button If you do not want to save the question click on the Cancel button 4 6 10 3 Editing a Custom Question To edit an existing custom question use the following procedure Note that you must own a question in order to edit it 1 oy ur d i Click on the Exams button on the navigation bar The EXAMS page will display Click on the Custom Questions button The CUSTOM QUESTIONS page will display Search for and select a question Click on the Edit button The Edit Custom Question page will display Make any necessary changes If you want to add another question click on the Save button If you want to return to the CUSTOM QUESTIONS page click on the Save and Close button If you do not want to save the changes click on the Cancel button 4 6 10 4 Copying a Custom Question To copy an existing custom question use the following procedure 1 A Click on the Exams button on the navigation bar The EXAMS page will display Click on the Custom Questions button The CUSTOM QUESTIONS page will display Search for and select a question Click on the Copy button The Copy Custom Question page will display Make any necessary changes 2011 Course Technol
3. Modify scenarios Click this link if you wish to use a task scenario document other than the default Scenario 1 The Modify Scenario window will display Select another document from the Scenario drop down menu Click OK to save the change and close the window Note that not all tasks have multiple scenarios Scenario 1 Display feedback for each task item Select whether to provide feedback when each task is completed by the student In other words informing the user whether the task was accomplished correctly or not Feedback is displayed Specify incorrect actions per task Select how many times the student can attempt to successfully complete a task before it is marked incorrect You can select a value from 1 to 10 Three attempts Testbank Custom Question Options Display feedback Select whether to provide feedback No feedback 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 51 e e COURSE TECHNOLOGY a CENGAGE Learning A JSAM Option Description Default Setting for each question when each question is answered by the student In other words informing the user whether the question was answered correctly or not Specify incorrect attempts per question Select how many attempts students should have to correctly answer a question If you select this a field will display where you can enter the numb
4. Click on the Save and Close button to save the exam You will be returned to the EXAMS page Click the Cancel button If you do not want to save the exam click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the EXAMS page 4 6 6 4 Previewing Exam Questions The preview capability enables you to determine if the exam has the questions and tasks you require To preview exam questions use the following procedure 1 From the Questions tab select one or more questions from the Exam Questions menu or click on the Select All checkbox to preview the entire exam Click on the Preview Selected Questions link The Preview Exam window will display listing each selected question or task From here you can Change the document used by tasks by selecting from the Scenario drop down field View the question or task in the SAM Content Player by clicking the Launch button See section 4 10 Using the Content Player for further information View all the selected questions and tasks in SAM Content Player by clicking on the Launch All button See section 4 10 Using the Content Player for further information Note that if you have selected over 150 questions to add the Launch All button will be dimmed since an exam 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 31 A snper SIM can only have
5. Launch Firefox Select Options from under the Tools menu The Options dialog box will open Click on the Content tab To complete turn of pop up blocking make sure the Block pop up windows checkbox is not checked i e off If you only want to disable this form SAM go to the next step To disable pop up blocking just for SAM make sure the Block pop up windows checkbox is checked i e on Click the Exceptions button to the right of the check box The Allow Sites Pop ups dialog box will display Enter the URL http sam2010sm course com in the Address of web site field Click the Allow button Repeat Steps 7 and 8 for the URL http sam2010 course com Click the Close button on the Allow Sites Pop ups to close the dialog box On the Options dialog box click the OK button to save your changes 3 3 3 3 Safari for Macintosh Note that Safari does not currently support disabling pop up blocking for specific URLs 1 2 3 4 5 Therefore it should always be turned off when using SAM Select Preferences under the Safari menu The Preferences dialog box will open Click on the Security tab Look at the Block pop up windows checkbox It should not be checked i e off If not click it to disable pop up window block Close the dialog box to save Pop up blocking can also be turn off from the menu bar using the following procedure 1 Open the Safari menu 2011 Course Technology 20 Channel Center
6. 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 14 A e COURSE TECHNOLOGY w JSAM a CENGAGE Learning Field Label Description Role e Your institution s Supervisor can select administrator instructor or student e Administrators can select instructor or student e Instructors can only select student Username Email An e mail address be used as the Username It must be 6 50 characters Keep in mind that the username cannot be modified once it is established Cannot contain any of the following characters MH I gt lt amp s il Password The password must be 6 50 alphanumeric characters Choose a password that is easily remembered but that cannot be guessed easily A new user will be prompted to select a new password when he or she first logs in Invalid characters include leading and ending spaces and periods Verify Password Re type the password Invalid characters include leading and ending spaces and periods Alias An alias is a name under which an instructor can choose to post exam results Must be 6 to 20 non blank characters and cannot contain any of the following 90 gt lt amp j ID Enter the user s identification number if applicable Communication Email Enter the user s e mail address This does not have to be the same e mail address used in the Username and can be changed at any time Blackbo
7. one training mode and takes you to the next If clicked while in practice mode it takes you to the next task cn om z5 These controls display when you are using training s Observe and Practice modes You can reset rewind pause and fast forward through the demonstration of each task You can also mute and un mute of the audio presentation Time Remaining No Limit Attempts Remaining 1 These controls display when you are taking an exam They indicate the time remaining for a timed exam and the number of attempts you have to answer the question or complete the task 3 This control closes the Content Player If there are any unanswered questions or complete tasks you see the warning There are unfinished tasks Are you sure you want to exit Click on Yes to exit or No to return to the session If you exit you will also see a summary of the session You can click Print to print out the summary or Close to end the session and return to the Preview Exam or Preview Training window Click the Close button to close the Preview window and return to the EXAM TRAINING or SAM ASSIGNMENTS page depending on where you selected Preview Important Note Do not use the X window control to exit the Content Player It can result in a loss of work 4 11 Reports SAM 2010 provides you with a wide variety of reports that enable to track the performance of your students 4 11 1 Generating Reports Use the following procedure to gene
8. 4 Click on the OK button to deactivate the exam or the Cancel button to leave it active You will be returned to the EXAMS page Please note the following e When you deactivate an exam you also will deactivate any assignments associated with it e When you deactivate an exam with a companion training the training and any assignments associated with it will also be deactivated 4 6 8 Scheduling an Exam Selecting an exam and clicking on the Schedule button will take you to the SAM Assignments area Please refer to section 4 9 2 1 Scheduling an Exam for further information 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 32 A A CENGAGE Leeming OLO OY JSAM 4 6 9 Previewing an Exam SAM 2010 lets you preview an exam so you can see it how your students will see it To preview an exam use the following procedure 1 ad Click on the Exams button on the navigation bar The EXAMS page will display Search for and select an exam Click on the Preview button The Preview Exam window will display From here you can do any of the following e Select a document from the Scenario drop down menu The first scenario document is selected by default e Click the Print button to print the contents of the Preview Exam window e Click the Launch All button to preview all questions or tasks using the selected scenario document The SAM Content Player will open in a separate window Note that if you ha
9. Click on the Trusted Sites icon The Trusted Sites window will display 5 Click on the Sites button The Trusted Sites dialog box will display 6 In the Add this website to the zone field enter http sam2010sm course com Make sure the checkbox Require server verification https for all sites in this zone is blank i e off 7 Click the Add button 8 Repeat steps 6 and 7 for the URL http sam2010 course com 9 Click the Close button to return to the Internet Options dialog box 10 Click the OK button to save your changes 3 4 Setting Up Your PC 3 4 1 Necessary Software You will need the following software on your PC in order to use SAM e The Adobe Flash Player is required in order to use the SAM Content Player to preview the simulations used in exams and training You can find a link to this component on the right side of the Home page under Software Click on the link or go to http get adobe com flashplayer and follow the installation prompts e To complete projects you will need Microsoft Office 2010 Professional for Windows specifically Access Excel PowerPoint and Word Go to http office microsoft com en us products FX100487411033 aspx pid CL100571081033 amp ofcresset 1 to 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 8 e COURSE TECHNOLOGY A rg CENGAGE Learning SAM purchase and download Microsoft Office for Windows Note that Microsoft Office 2007 for Windows an
10. 1 Technical Support Availability You can contact Technical Support by calling 800 354 9706 during business hours see below This phone number is also supplied in the TECHNICAL SUPPORT box on the welcome box of the product Technical Support standard is to respond to phone requests in an average response time of less than three 3 minutes for incoming calls Day Hours Monday Thursday 8 30am to 9 00pm Eastern Time Friday 8 30am to 6 00pm Eastern Time In addition to phone support you can get technical support by email by sending a message at any time to tech support course com Course Technology also offers assistance over the Internet via online chat 7 days a week 24 hours a day To use this facility do the following Go to http academic cengage com support Select SAM from the Faculty or Student drop down menu Click on Go From the SAM Support page click on the Chat Online button under the appropriate heading Du ME When an issue needs to be escalated from Technical Support to the SAM 2010 Development Team the SAMDT the response time expectations for the SAMDT to respond to Technical Support is as follows The SAMDT is expected to respond to High Priority requests within two 2 hours to Medium Priority requests within one 1 business day and to Standard Priority requests within two 2 business days Part of Course Technology s product development process includes reviewing customer
11. 4 When done click the Close button on the Task Ordering Logic window 4 7 7 Deactivating Training Occasionally you will need to deactivate training if for example you are no longer teaching a specific course topic To deactivate training use the following procedure 1 Click on the Training button on the navigation bar The TRAINING page will display 2 Search for and select training 3 Click on the Deactivate button You will see a message asking you to confirm the deactivation 4 Click on the OK button to deactivate the training or the Cancel button to leave it active You will be returned to the TRAINING page Please note the following 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 46 COURSE TECHNOLOGY A Ks CENGAGE Learning SAM e When you deactivate a training you also will deactivate any assignments associated with it e When you deactivate a training with a companion exam the exam and any assignments associated with it will also be deactivated 4 7 8 Scheduling Training Selecting training and clicking on the Schedule button will take you to the SAM Assignments area Please refer to section 4 9 2 2 Scheduling Training for further information 4 7 9 Previewing Training SAM 2010 lets you preview training so you can see it how your students will see it To preview training use the following procedure 1 Click on the Training button on the navigation bar The TRAINING
12. Adding a New Exam To create a new exam use the following procedure 1 Click on the Exams button on the navigation bar The EXAMS page will display Click on the Add New button The Add a New Exam wizard will start and will display the first step Select Exam Once in the wizard you can exit at any time by clicking on the Cancel button This will return you to the EXAMS page Click on the New Exam radio button and click on the OK button This will display Step 2 of the wizard Pick and Choose from available exam questions Select a Source Your options are Tasks Testbank or My Custom Questions If you make a mistake click on the Back button to return to step Select Exam or Cancel to return to the EXAMS page Based on the selected Source you can select Subject Series Textbook Chapter Unit and Type from the appropriate drop down menus This will display a list of matching questions 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 25 A ap Leeming O OOY JSAM 6 10 11 Select one or more questions from the Available Questions menu and click on the gt button to add them to the New Exam Questions menu You can select multiple exams by holding down the Ctrl key to select individual exams or the Shift key to select a range of exams You can also click on the Select All checkbox to select all exams If you would like to narrow the list enter a term into the field below the menu and click on
13. Leeming nr JSAM select multiple exams by holding down the Ctrl key to select individual exams or the Shift key to select a range of exams You can also click on the Select All checkbox to select all exams If you would like to narrow the list enter a term into the field below the menu and click on the Search button If you make a mistake click on an exam in the New Exam Contents menu and click on the lt button to remove it You can also select multiple or all exams to remove as you did above If desired you can review the listed exams by selecting from either the Select Textbook Exam s or New Exam Contents menus and clicking on the Preview Selected Exams s link above each See section 4 6 9 Previewing an Exam for further information Click on the OK button The EXAM Add New page will display defaulting on the Properties tab Give the exam a unique Name and decide whether its status should be Private or Public by clicking on the appropriate radio button Click on the Questions tab The Questions tab displays the details of the exam If you are satisfied with the exam details no changes are required on this tab If you want create a companion training or to change the exam s content refer to section 4 6 6 Managing Exam Content 10 When done you can e Click on the Save and Close button to save the exam You will be returned to the EXAMS page e Click the Cancel button If you do not want to save the exam click on the Ca
14. Management 4 12 1 1 Managing Your Institution s Database SAM 2010 maintains a list of both active i e in use and deactivated i e marked for deletion database items These include Users Sections Exam Assignments Training Assignments Project Assignments Custom Exams Custom Exam Questions Custom Training Administrators or supervisors can perform the following database management functions Deactivate active items flagging them for deletion Deactivated items do not display in lists or reports Reactivate inactive items as long as they have not yet been purged A user with supervisor privileges can also purge deactivated items permanently removing them from your institution s database 4 12 1 2 Searching For Selecting and Processing Items Click Admin Settings on the navigation bar The ADMINISTRATION SETTINGS page will display Select an action by clicking on the appropriate tab e Deactivate e Purge e Reactivate Select the type of items you wish to manage by clicking on the appropriate radio button e Users e Sections e SAM Assignments e Exams and Training e Custom Questions You can narrow the list of items by clicking on the check boxes that appear before the item types e Users Admin Instructors Students e Sections No further options e Assignments Exam Assignment Training Assignment Project Assignment e Exams and Training Exam Training e Custom Questions No further options Y
15. Search for and select training Click on the Copy button This will display the TRAINING Copy Add New page defaulting to the Properties tab Make the necessary changes to the training s properties Refer to section 4 7 6 Managing Training Content From here you can e Click the Save and Close button to save the training A message will display indicating the training has been successfully created Click the OK button You will be returned to the TRAINING page e Click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the TRAINING page Note that coping a training that has an existing companion exam does not make a copy of that exam However once the training has been copied you can create a new companion exam for it when you enter the properties You can also manually copy the existing companion exam See section 4 6 4 Copying an Exam 4 7 5 Merging Trainings You can merge textbook or custom training to create a new training using the following procedure 1 Click on the Training button on the navigation bar The TRAINING page will display Click on the Add New button The Add New Training wizard will start and will display the first step Select Training Click on the Textbook Training or Existing Training radio button and click on the OK button This will display second step of the wizard If you make a
16. Street Boston MA 02210 SAM 2010 7 e e COURSE TECHNOLOGY MT CENGAGE Learning SAM 2 Look at the Block Pop Up Windows option If checked pop up blocking is on 3 Click on the Block Pop Up Windows option so it is no longer checked 3 3 3 4 Third Party Pop Up Blockers Third party Internet Explorer and Firefox toolbars offered by companies like Yahoo Google and Ask com often include pop up blockers You will need to deactivate this feature either entirely or for the URLs http sam2010sm course com and http sam2010 course com Please refer to the toolbar s documentation or help for further instructions 3 3 4 Disabling Ad Blockers There are third party add ons and extensions for Internet Explorer Firefox and Safari that block the display of advertisements These are only a problem if one of SAM s URLs is inadvertently added to the block list To prevent this we recommend that the blocker be disabled for the URLs http sam2010sm course com and http sam2010 course com Please refer to the ad blocker s documentation or help for further instruction 3 3 5 Establishing Trusted Sites Internet Explorer 7 requires you establish SAM as a trusted site in order for the Content Player to display the correct information in the title bar Use the following procedure 1 Launch Internet Explorer 2 Select Internet Options from the Tools menu The Internet Options dialog box will open 3 Click on the Security tab 4
17. System Supported Browsers Windows XP SP3 Vista SP1 and 7 Internet Explorer 7 8 or 9 for 32 bit version of Windows or 64 bit versions running in 32 bit emulation mode Firefox 3 6 or 4 0 Macintosh OS X 10 6 Snow Leopard Safari 4 0 or 5 0 No matter the browser you choose to use the following have to be true to fully use SAM JavaScript is enabled Pop up Blocking is disabled either entirely or just for the SAM 2010 URLs http sam2010sm course com and http sam2010 course com Ad blocking software is disabled for the URLs http sam2010sm course com and http sam2010 course com In the case of IE 7 SAM also needs to be set up as a trusted site for the URLs http sam2010sm course com and http sam2010 course com 3 3 2 Enabling JavaScript In order to use SAM 2010 JavaScript needs to be enabled on your web browser It will be active in most cases but in order to check its status and if necessary enable it use the following procedures 3 3 2 1 Internet Explorer 1 2 6 Launch Internet Explorer Select Internet Options under the Tools menu The Internet Options dialog box will open Click on the Security tab Click on the Internet or Trusted Sites icon Click on the Custom level button The Security Settings Internet Zone dialog box will open Scroll to the Scripting section 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 5 e COURSE TECHNO
18. a maximum of 150 questions You can still use the Launch button to preview individual questions e Geta print out of all selected questions and tasks by clicking on the Print button at the top of the window 3 Click on the Close button to return to the Questions tab 4 6 6 5 Getting Task Ordering Information If you want information about how tasks are ordered on SAM and on your exam use the following procedure 1 Click on the how are my tasks ordered Link The Task Ordering Logic window will display providing you with an overview 2 For a reference guide listing all tasks click on the click here link A standard File Download dialog box will display 3 From there you can do one of the following e Click the Open button to view the reference guide in Excel e Click the Save button to store the spreadsheet on your PCs hard disk a network drive or a USB drive e Click the Cancel button to close the dialog box and not view or store the reference guide 4 When done click the Close button on the Task Ordering Logic window 4 6 7 Deactivating an Exam Occasionally you will need to deactivate an exam if for example you are no longer teaching a specific course topic To deactivate an exam use the following procedure 1 Click on the Exams button on the navigation bar The EXAMS page will display 2 Search for and select an exam 3 Click on the Deactivate button You will see a message asking you to confirm the deactivation
19. also select multiple or all training to remove as you did above If desired you can review the listed trainings by selecting from either the Select Textbook Training s or New Training Contents menus and clicking on the Preview Selected Training s link above each See section 4 7 9 Previewing Training for further information 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 38 A A CENGAGE ening OLO OY JSAM 7 Click on the OK button The TRAINING Add New page will display defaulting on the Properties tab If you do not want to add the training click on the Cancel button Give the training a unique Name and decide whether its status should be Private or Public by clicking on the appropriate radio button Click on the Questions tab The Questions tab displays the details of the training including the specific tasks in the training and enables you to preview the tasks If you are satisfied with the training details no changes are required on this tab If you want create a companion training or to change the exam s content refer to section 4 7 6 Managing Training Content 10 From here you can e Click the Save and Close button to save the training A message will display indicating the training has been successfully created Click the OK button You will be returned to the TRAINING page e Click on the Cancel button You will see the message All new information will be lost Proceed If you wan
20. assigned to it e Enter a value of 1 if you do not want the step graded When done e Click the OK button to accept the new score settings e Click the Cancel button to reject the changes and keep the existing score settings 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 59 e e COURSE TECHNOLOGY a CENGAGE Learning SAM 4 9 3 Editing an Assignment Use the following procedure to edit an exam training or project assignment 1 Click on the SAM Assignments button on the navigation bar The SAM ASSIGNMENTS page will display Search for and select an exam training or project Click the Edit button The SAM ASSIGNMENT Edit page will display defaulting to the Properties tab Edit the properties as necessary Click the Options tab The name of this tab will vary based on the assignment s type Edit the options as necessary From here you can e Click the Save and Close button to save the assignment A message will display indicating the assignment has been successfully created Click the OK button You will be returned to the SAM ASSIGNMENTS page e Click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the SAM ASSIGNMENTS page Note that you cannot edit an assignment under the following conditions If you do not own the exam In this case you can copy t
21. be a carriage return after each user record e The field value for each user record must meet the following specifications Field type Description Username Email Must be 6 to 50 characters and a valid email address It cannot contain any of the following WH I gt lt amp i il Password Must be 6 to 50 characters Invalid characters include leading and ending spaces and periods First name Maximum 50 characters and cannot contain any of the following MWH I gt lt i il Middle initial optional Maximum 1 character Last name Maximum 50 characters and cannot contain any of the following MWH I gt lt amp i il ID optional Maximum 20 characters Alias optional Minimum 6 characters maximum 20 characters and cannot contain any of the following gt lt amp BlackBoard ID optional Maximum 50 characters Communication Email optional Maximum 128 characters For example a file for importing Jane E Smith using all fields might look like this Header Row username password first_name middle_initial ID alias bbID email 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 16 A A CENGAGE Leeming nr JAM Data Row jesmith someaddr com pword1 Jane E Smith ID112233 JSmith1234 BBID9999 jsmith some addr com At minimum each line in your import file must include the following Header Row username password first
22. display For instructions on how to setup SAM as a trusted site see section 3 3 5 4 10 2 Question Area Assignment Questions and Tasks The question displays either the question you need to answer or the simulated task you need to complete Follow the displayed instructions If you are taking training you will first see a window that describes the training task Click on Continue to proceed with the training 4 10 3 Control Panel Content Player Controls The control panel at the bottom of the page displays the Content Player s controls These include Show Task List Q Show Task List Gea eantcosenaGle you to open and close the menu of questions You can use this menu to select specific questions to answer and tasks to perform 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 62 e e COURSE TECHNOLOGY SM a CENGAGE Learning yc DE This controls display when you are using training Observe mode provides audio and visual instructions for the task Practice mode helps you perform the task by providing audio and visual prompts and Apply mode lets you perform the task without assistance Task WD18 ETT INN This control displays when you are taking an exam It displays the ID of the current task or question Question cf e 2of5 These controls enable you to go to the previous or next questions in the task list OSS This control displays when you are using training It ends
23. enter the pass fail threshold as a percentage of correct answers Dates Times and Security Specify when the Select which days the project will be Always exam is available available to students When checked a available Specify always available password This option displays if you have not specified dates when the project will be available Select whether a password is required to begin the project If selected a field will display Enter the password here Be sure to give your students the password No password Specify exam times and passwords This option displays if you have specified dates when the project will be available Select whether a password is required to begin the project If selected the Set Available Dates and Times window will display 1 Select whether the times and security applies to all dates or individual dates by clicking on the appropriate radio button 2 If you selected individual dates you will be prompted to select a Always available 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 58 A A CENGAGE Leeming nr JSAM Option Description Default Setting date from the drop down menu 3 Enter exam can be started from and to dates and a password You can repeat this another two times if necessary 10 From here you can e Click the Save and Close button to save the assignment A message will display
24. feedback and recurring requests on a regular basis 4 2 Server Availability Excluding scheduled maintenance outages every reasonable effort will be made to provide a server Availability of 99 5 Availability is defined as the amount of time SAM 2010 is available and capable of receiving processing and responding to incoming transactions from the requesting users If the Internet in general is having problems or a customer s Internet service provider is having problems any downtime resulting from such problems will not be deducted from SAM 2010 s Availability time 4 3 Maintenance To perform system maintenance backup and upgrade functions it is anticipated that there will be eight 8 hours of scheduled maintenance downtime per quarter This will be scheduled during a low usage time typically Sunday mornings For normal maintenance Course Technology will make all reasonable efforts to notify SAM 2010 instructors administrators and supervisors of the scheduled maintenance two 2 weeks prior to the maintenance Course Technology retains the right to shut down reboot modify or fix servers at any time if it is deemed necessary to prevent security breaches or operational 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 A 4 e COURSE TECHNOLOGY A e CENGAGE Learning SAM failures including but not limited to viruses worms date bombs time bombs or denial of service attacks This may re
25. indicating the assignment has been successfully created Click the OK button You will be returned to the SAM ASSIGNMENTS page e Click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the SAM ASSIGNMENTS page 4 9 2 4 Adjusting Project Step Weights SAM assigns a default maximum score for each step in a project based on a maximum of 100 points For example if a project has ten steps each step is worth a maximum score of 10 points You can adjust the total maximum score of the project itself and the amount deducted from each incorrect step using the following procedure This can be done when the project s assignment is initially scheduled or when it is edited 1 a Either schedule see section 4 9 2 3 Scheduling a Project or search for and select an existing project assignment see section 4 9 3 Editing an Assignment Click on the Projects Options tab Click on the link Adjust maximum score and step weights The Adjust Step Weights window will display If desired change the Max Score by selecting from the drop down menu If desired change the If incorrect deduct value of specific steps by enter a new value There is no need to adjust every step only those you want to have more weight than the others SAM will adjust the rest based on Max Score e Enter a value of O if you want the step graded but no deduction
26. instructors Can only access the student version of SAM which provides access to assignments Cannot create any users accounts When setting up SAM user accounts please note the following e All users can see and modify only their own password e For security purposes once a username has been established it cannot be modified A username is not the same as the user profile name which can be modified 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 3 e COURSE TECHNOLOGY A ue CENGAGE Learning SAM Any student whose institution has a key code license instead of a site license will be prompted for a key code when he or she logs in the first time Key codes can be purchased at http www cengagebrain com 3 2 System Requirements Each workstation running a SAM product must meet the following minimum system requirements Requirements Details PC e Processor Intel Pentium 4 or higher processor required Intel Centrino or an equivalent multi core processor recommended e Memory 512 MB RAM required 1 GB RAM recommended e Operating Systems Windows XP SP3 32 or 64 bit Vista SP1 32 or 64 bit or 7 32 or 64 bit Macintosh OS X 10 6 Snow Leopard e Web Browsers Internet Explorer 7 8 or 9 for 32 bit version of Windows or 64 bit versions running in 32 bit emulation mode Firefox 3 6 or 4 0 for Windows Safari 4 0 or 5 0 for Macintosh OS X Audio amp Video e Grap
27. mistake click on the Cancel button to return to the TRAINING page If you selected Textbook Training select a Chapter Subject and Textbook from the appropriate drown down menu If you selected Existing Training select a Subject and Status from the appropriate drop down menus In either case this will display a list of matching 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 42 e e COURSE TECHNOLOGY a CENGAGE Learning SAM training If you make a mistake click the Back button to return to Select Training or Cancel to return to the TRAINING page 5 Select one or more training from the left hand menu and click on the gt button to add to the New Training Contents menu You can select multiple training by holding down the Ctrl key to select individual training or the Shift key to select a range of training You can also click on the Select All checkbox to select all training If you would like to narrow the list enter a term into the field below the menu and click on the Search button If you make a mistake click on training in the New Training Contents menu and click on the lt button to remove it You can also select multiple or all training to remove as you did above 6 Click on the OK button The TRAINING Add New page will display defaulting on the Properties tab 7 Give the training a unique Name and decide whether its status should be Private or Public by clicking on the appropriate ra
28. on the Save and Close button to save the section s information You will be returned to the SECTIONS page e If you do not want to save the section click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button 4 5 4 Copying a Section Copying a section provides a convenient way of creating new sections that share similar attributes to one that already exists for example different sections of the same course or use of the same textbook selections instructors or assignments Copy a section using the following procedure 1 Click on the Sections button on the navigation bar The SECTIONS page will display Select a section Click on the Copy button The Copy a section Assignments window will display If you do not want to copy the section click the on the Cancel button Decide whether or not you wish to copy assignments from the original section to the new one 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 21 A A CENGAGE Leeming nr JSAM O OND 10 11 12 a If you do not want to copy assignments click on the Do not copy SAM Assignments radio button this is the default b If you do want to copy assignments click on the Select Assignments to Copy radio button All assignments are selected by default Deselect those assignments you do not wish to copy by un checking the appropriate checkbox
29. page click on the My Account link The My Profile page will display 2 Review the information and if it needs to be changed click on the Edit button 3 Edit the information as necessary Field values that have been grayed out cannot be changed Name fields cannot contain any of the following characters gt lt amp 4 If you want to change your password click on the Change Password link The Change Password window will open Enter your Current Password your New Password Confirm Password and click on the Save button The message Your password has been successfully saved will display 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 12 e COURSE TECHNOLOGY MTS CENGAGE Learning SAM If you do not want to change your password click on the Cancel button instead 5 When you are done click on the Save button to save the changes to your account If you do not want to save your changes click on the Cancel button You will see the message All new information will be lost Proceed 6 If you want to cancel the changes click the OK button If you do not want to cancel the changes click the Cancel button and return to Step 5 4 3 4 Getting Technical Support You can get technical support by phone email or online chat 4 3 4 1 Phone Support For phone support call 800 648 7450 Monday through Thursday 8 30 a m to 9 00 p m Friday 8 30 a m to 6 00 p m Eastern Time 4 3 4 2 Onli
30. page will display 2 Search for and select training Click on the Preview button The Preview Training window will display 4 From here you can do any of the following e Select a document from the Scenario drop down menu The first scenario document is selected by default e Click the Print button to print the contents of the Preview Training window e Click the Launch All button to preview all questions or tasks using the selected scenario document Note that if you have selected over 150 questions to add the Launch All button will be dimmed since an exam can only have a maximum of 150 questions You can still use the Launch button to preview individual questions e Click the Launch button to the right of a specific question or task to preview it using the selected scenario document 5 Use the SAM Content Player to preview the training See section 4 10 Using the Content Player for further instruction 6 When you are done click the Exit button in the player s control panel or the X icon on the windows title bar to close the Content Player s window and return to the Preview Training page 7 Click the Close button to return to the TRAINING page ad 4 8 Projects 4 8 1 Searching For and Selecting Projects Before you can preview or schedule a project you first must search for and select it To search for and select a project use the following procedure 1 Click on the Projects button in the navigation bar The PROJECT
31. provides detailed instructions about using SAM 2010 s various features e Troubleshooting Guide This provides help and tips to resolve common SAM 2010 problems e Technical Support and Maintenance for SAM 2010 This provides information about getting assistance from Course Technology 2 Introduction to SAM 2010 2 1 Overview Skills Assessment Manager Office 2010 SAM 2010 is a Web based software application that measures users proficiency in the Microsoft Office 2010 applications suite Access Excel Outlook PowerPoint and Word as well as Internet Explorer 8 and Windows 7 SAM 2010 offers three modes of instruction e Exams Create and schedule tailored exams with both task based and objective based questions These exams can have the specific questions and tasks that you choose e Training Create and schedule training assignments consisting of task based questions Like exams you choose the questions in each training assignment e Projects Assign cases based on end of chapter materials that make use of the actual Office applications Project work is then securely submitted to the SAM 2010 system for automatic grading SAM Exam Training and Projects can be purchased in any combination 2 2 Some Ideas on Using SAM 2010 SAM 2010 can be used in a variety of ways Its basic purpose is to teach students the use of Microsoft Office Internet Explorer and Windows test a student s level of competency using these produc
32. selected task From here you can e View the question or task in the SAM Content Player by clicking the Launch button See section 4 10 Using the Content Player for further information e View all the selected questions and tasks in SAM Content Player by clicking on the Launch All button See section 4 10 Using the Content Player for further information Note that if you have selected over 150 questions to add the Launch All button will be dimmed since an exam can only have a maximum of 150 questions You can still use the Launch button to preview individual questions e Geta print out of all selected questions and tasks by clicking on the Print button at the top of the window 3 Click on the Close button to return to the Questions tab 4 7 6 5 Getting Task Ordering Information If you want information about how tasks are ordered on SAM and on your training use the following procedure 1 Click on the how are my tasks ordered Link The Task Ordering Logic window will display providing you with an overview 2 For a reference guide listing all tasks click on the click here link A standard File Download dialog box will display 3 From there you can do one of the following e Click the Open button to view the reference guide in Excel e Click the Save button to store the spreadsheet on your PCs hard disk a network drive or a USB drive e Click the Cancel button to close the dialog box and not view or store the reference guide
33. the Search button If you make a mistake select a question and click on the lt button You can also select multiple or all exams to remove as you did above If desired you can review the listed questions by selecting questions from either the Available Questions or New Exam Questions menus and clicking on the Preview Selected Questions s link above each See section 4 6 9 Previewing an Exam for further information Click on the OK button The EXAM Add New page will display defaulting on the Properties tab Give the exam a unique Name and decide whether its status should be Private or Public by clicking on the appropriate radio button Click on the Questions tab The Questions tab displays the details of the exam If you are satisfied with the exam details no changes are required on this tab If you want create a companion training or to change the exam s content refer to section 4 6 6 Managing Exam Content When done you can e Click on the Save and Close button to save the exam You will be returned to the EXAMS page e Click the Cancel button If you do not want to save the exam click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the EXAMS page 4 6 2 4 Adding a Reading Exam If you have added a textbook with end of chapter reading questions associated with it you can create a reading exam to test y
34. 1 through 4 and select the original resolution 3 5 Tips for Macintosh Users If you are using an Apple Macintosh laptop or desktop PC to access SAM 2010 the following tips will help When asked to press the Windows Ctrl key do the following o If you are using a Macintosh with an Apple keyboard use the Apple key instead o If you are using a Macintosh using a generic USB keyboard you will generally use the Ctrl key though on rare occasions the Alt key will be used for the same function When asked to click on the right button of a Windows mouse do the following o If you are using a single button mouse or track pad simultaneously press the Options key and click o If you are using a more recent MacBook that supports gestures you can also touch the track pad with two fingers Note that this needs to be activated in your System Preferences o If you are using a generic USB two button mouse or track pad use the right button as you would on Windows Apple keyboards do not differentiate between the Backspace and Delete keys like Windows or generic USB keyboards When called asked to use Backspace or Delete just press the Delete key 4 How to Use SAM 2010 4 1 Logging into SAM 2010 Using the following procedure to log into SAM 2010 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 10 A ao SIM 1 Launch your web browser 2 Enter http sam2010 course c
35. 10 Using the Content Player for further instruction When you are done click the Exit button in the player s control panel or the X icon on the windows title bar to close the Content Player s window and return to the CUSTOM QUESTIONS page 4 7 Training 4 7 1 Searching for and Selecting Training Before you edit copy preview schedule or deactivate training you first need to first search for and select it from SAM s database using the following procedure 1 Click on the Training button on the navigation bar The TRAINING page will display You can search for training by subject a range of dates during which it was created and type When you have finished entering your search criteria click on the Search button A list of matching training will display 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 37 e COURSE TECHNOLOGY MTS CENGAGE Learning YAM 4 From here you can e Click on the training s name to view its details You can exit the display by clicking on the Close button e Select training by clicking on the radio button to the left of its name and click on the Edit Copy Preview Schedule or Deactivate button as necessary to continue e Click on the Clear button to reset the search criteria 4 7 2 Adding Training You can create three different types of training Textbook training based on textbook chapters you select Copy existing public or private training t
36. A companion training has the same tasks as the exam from which it has been created Therefore if you add or remove a task from the exam it is also removed from the companion training To create a companion exam use the following procedure 1 2 On the Properties tab of the exam click the Auto generate companion training checkbox so it checked i e on Enter a unique name for the training You can than modify this training as necessary afterwards See section 4 7 3 Editing Training When done with this and the rest of your changes you can e Click on the Save and Close button to save the exam You will be returned to the EXAMS page e Click the Cancel button if you do not want to save the exam You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the EXAMS page 4 6 6 2 Adding Additional Questions or Tasks After you have selected the initial questions or tasks using the Add a New Exam wizard you can select additional questions using the following procedure 1 From the Questions tab select Source Your options are Tasks Testbank or My Custom Questions Based on the selected Source you can select Subject Series Textbook Chapter Unit and or Type from the appropriate drop down menus This will add new options to the Available Questions menu You can further narrow this list by entering a term and clicking on the Search butto
37. Click the Delete button 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 A 1 A A CENGAGE Leeming OLO OY JSAM 2 1 3 Firefox for Windows 1 Launch Firefox 2 Select Clear Recent History under the Tools menu The Clear Recent History dialog box will open 3 Select the appropriate Time range to clear from the drop down menu If in doubt select Everything 4 Click the Browsing amp Download History and Cache checkboxes so they are checked 5 Make sure the other checkboxes are not checked 6 Click the Clear Now button 2 1 4 Safari for Macintosh 1 Launch Safari 2 Select Reset Safari under the Safari menu The Reset Safari dialog box will open 3 Click the Clear History and Empty Cache checkboxes so they are checked 4 Make sure the other checkboxes are not checked 5 Click the Reset button 3 Troubleshooting Project Related Problems When uploading completed project file SAM 2010 checks for five things e The embedded key in the uploaded file matches the key assigned to your start file e The uploaded file name matches the name expected by SAM 2010 e The file type matches that of the project s start file In other words if a Word 2010 document i e docx extension is expected then a Word 2010 document needs to be uploaded e The file contains no viruses e The file does not exceed SAM 2010 s maximum file size 750 KB If the completed project file fails any of these te
38. LOGY d CENGAGE Learning SAM 7 8 9 Under Active Scripting make sure the Enable radio button is selected If not click on the Enable radio button Click the OK button to close the Security Settings Internet Zone dialog box 10 Click the OK button to close the Internet Options dialog box 3 3 2 2 Firefox for Windows ao ee seo Launch Firefox Select Options under the Tools menu The Options dialog box will open Click on the Content tab Look at the Enable JavaScript checkbox It should be checked i e on If not checked click it to enable JavaScript If you are using Firefox 4 0 proceed to Step 10 Otherwise click on the Advanced button to the right of the Enable JavaScript checkbox The Advanced JavaScript Settings dialog box will open Make sure the Hide the status bar checkbox is checked i e on If not click it to allow JavaScript to hide the Firefox status bar Click OK on the Advanced JavaScript Settings to close the dialog box 0 Click OK on the Options dialog box to save your changes 3 3 2 3 Safari for Macintosh n uide M Select Preferences under the Safari menu The Preferences dialog box will open Click on the Security tab Look at the Enable JavaScript checkbox It should be checked i e on If not click it to enable JavaScript Close the dialog box to save 3 3 3 Disabling Pop Up Blockers In order to use SAM 2010 pop up blocking software must be disabled on your web br
39. RS page Important Note e Supervisors can deactivate administrators instructors and students e Administrators can deactivate instructors and students e Instructors can only deactivate students 4 5 Sections 4 5 1 Selecting a Section Before you can edit copy or deactivate a section you first have to select it To select a section using the following procedure 1 Click on the Sections button on the navigation bar The SECTIONS page will display 2 You can view the section s details by clicking on the section s name You can exit the display by clicking on the Close button 3 Select a section by clicking on the radio button to the left of its name 4 Click on the Edit Copy or Deactivate button as necessary to continue 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 19 e e COURSE TECHNOLOGY a CENGAGE Learning A JSAM 4 5 2 Adding a Section To add a new section use the following procedure 1 Click on the Sections button on the navigation bar The SECTIONS page will display 2 Click the Add New button The SECTIONS Add New page will display defaulting to the Properties tab 3 Enter the necessary information in the Properties tab Fields marked with an asterisk are mandatory Field Label Description Section Name Enter the section name Course Name Enter the course name Course Description Briefly describe the course content
40. S page will display 2 You can search by Subject Series Book and Chapter by selecting from the appropriate drop down menus 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 47 A e ENGAGE Liming nr JSAM 3 4 5 Click the Search button Click the radio button associated with the project Click on Preview or Schedule to continue or Clear to reset the search criteria 4 8 2 Previewing a Project SAM 2010 lets you preview a project so you can see it how your students will see it To preview a project use the following procedure 1 w Click on the Projects button in the navigation bar The PROJECTS page will display Search for and select a project Click the Preview button The PREVIEW PROJECT page will be displayed From here you can do any of the following Click on the View Skills Sets link to view the skills that will be tested by the project The Projects Skill Sets window will display Click Close to close the window and return to the PREVIEW PROJECTS page Click the Download link to the right of Instruction File to view the instructions for this project A File Download dialog box will open Click the Open button to immediately view or print the instructions file or Save to save it to a directory to view or print at a later time Click the Download link to the right of Starting Document to view the document that will be used in for this project A File Download dialog box will op
41. X nn RS 59 4 9 5 Deactivating an Assignment ssssssssseeeen meme 60 4 9 6 Previewing an Assignment cc ceccecete eee teen meme 60 4 10 Using the Content Player ia nx XR RR XR GER EE AH e OX C EA 61 4 10 1 Title Bar Assignment Information c ccceeeeeee eee ee eee eeeeeeees 61 4 10 2 Question Area Assignment Questions and Tasks 61 4 10 3 Control Panel Content Player Controls eene 61 AIT oic 62 4 11 1 Generating RepOFts reniteeiend tend rr xRASR EAR E AER ERE EESREIS 62 4 11 2 Viewing REDOT cerre tactic ieee EEEE E EEEE En eai ande 63 4 12 Admin Settings ees Lien re erect esee n ge LER da KR Eg Ta c RR 64 4 12 1 Database Management s sssssssssrrrsrerrsrrrrsrinnsrrnnurnnnurnnnurnnnnran 65 4 12 2 Global Options 2 de cene cte Xen HR xot E E 67 4 13 Logging Out of SAM 2010 ssssssssssssememememee memes 68 Appendix A Troubleshooting Guide cccecceccece cece eee eee teens nmm nnns A 1 l Login and SAM Access ISSUES senec ehe ER xa RE eA ne RA Re RR RR RR EAR IRR YR A 1 2 Recovering and Resuming from a Crash or Lost Connection A 1 2 1 1 Internet Explorer 7 cec cisci scenes eee eee y e EL RE RR A 1 2 1 2 Internet Explorer 8 and 9 esee enne nnns A 1 2 1 3 Firefox for Windows sssssssssssesssemenmeneemem eene A 2 2 1 4 Safari for Macintosh rcd eser eee
42. an indicates a mandatory field Field Label Description Assignment Name Enter a unique name for the exam assignment Remediation Enter the remediation for the exam 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 49 A a Mond JSAM Field Label Description e To add remediation information select one or more books from the Remediation menu and click the gt button You can select multiple books by holding down the Ctrl key to select individual training or the Shift key to select a range of books e To remove remediation information select one or more books from the Selected Remediation menu and click the button You can select multiple books as you did above Section s Next you need to select sections for the exam assignment e To add the assignment to a section select one or more sections from the Section s menu and click the button You can select multiple sections by holding down the Ctrl key to select individual training or the Shift key to select a range of sections e To remove the project from a section select one or more sections from the Selected Section s menu and click the button You can select multiple sections as you did above 7 Click the Exam Options tab 8 Complete the fields under the Exam Options tab Note that an indicates a mandatory field Option Description Default Setting Instructions Ent
43. ard Import Complete 10 If you would like to see a report of the import click on the Print Summary button Otherwise click on the Close button to return to the USERS page 4 4 4 Editing a User s Account To edit a user s account using the following procedure 1 Click on the Users button on the navigation bar The USERS page will display Search for and select a student s record Click on the Edit button This will display the USERS Edit page defaulting to the Properties tab Make any necessary corrections to the properties Click on the Sections tab and add or remove the student to or from sections as necessary From here you can e Click on the Save button to save the user s information You will be returned to the USERS page e If you do not want to save the user s information user click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the USERS page 4 4 5 Resetting or Adjusting a Student s Exams Occasionally you might need to reset a student s exam to remove the grade if you offer a make up test for example or adjust a score To reset an exam or adjust a score use the following procedure 1 Click on the Users button on the navigation bar The USERS page will display Search for and select a student s record Click on the Reset Exam button This will display the Reset Exam window li
44. ard ID Enter the user s Blackboard identification number if applicable WebCT ID Enter the user s WebCT identification number if applicable 4 From here you can e Click on the Save button to save the user s information You will be returned to the USERS page e If you do not want to save the user s information click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the USERS page 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 15 e e COURSE TECHNOLOGY a CENGAGE Learning SAM 4 4 3 Importing User Records SAM 2010 lets you import users en masse from an external system such as your institution s admissions or registration database by uploading a txt or csv file produced by that system 4 4 3 1 User Import Format Import files must follow a specific format e The file must be a text file with an extension of txt or csv e The first line of the import file must be a header row containing all the fields to be imported All fields must be represented in this row and in the correct order i e in the same order as the import data see below After each field name there should be a comma e Each user record in the import file must include a value for each field specified in the header row Each field must be separated by a comma and there must
45. at COURSE TECHNOLOGY 2 CENGAGE Learning SAM 4 COURSE TECHNOLOGY LI CENGAGE Learning Office 2010 SAM 2010 Instructor Manual 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 e e COURSE TECHNOLOGY a CENGAGE Learning SAM SAM 2010 Instructor Manual Contents 1 Using This Man al iter pretiu either 1 2 Introduction to SAM 2010 curse Re RR RR RARE REA REEREERER RR R ER ARENA RE ees 1 2 1 OVerVIG Wiss iis axenic yaaa nics sass sinensis e s E MNA VE Ex MA EAM ML EM NIAE 1 2 2 Some Ideas on Using SAM 2010 ssssssesememenemen 1 2 2 1 Using SAM 2010 in the Classroom seem 2 2 2 2 Using SAM 2010 as a Business Tool sseeseseesesee 2 3 Before You Beglh xcci eae E FEx XR ERI xa FERE var One kun eni Vea naX XM XU ees 2 3 1 Licensing and Setting Up SAM 2010 sssssssesseememe 2 3 1 1 Key Code and Site License Versions of SAM 2010 s 2 3 1 2 Establishing Security for SAM 2010 sssesseee 2 3 1 3 SAM USEF ROLES MT 3 3 2 System Requirements secs cis voas cde dead Shae sean dbaa AREE sean dbaa ARRAY ENARRARE 4 3 3 Configuring Your BFOWSOr recorrer rote anna xa ln wa ut xa e ee ener 5 3 3 1 Supported Browsers sessesseeseesee eene nennen nennen nnn nnn nnn 5 3 3 2 Enabling JavaScript sepisanan naa AANEEN NENANA Naia menn 5 3 3 3 Disabling Pop Up Blockers ccceceececeeee eee e eee
46. atus should be Private or Public by clicking on the appropriate radio button 8 Click on the Questions tab to review the exam and make any necessary changes 9 If you want create a companion training or to change the exam s content refer to section 4 6 6 Managing Exam Content 10 From here you can e Click on the Save and Close button to save the exam You will be returned to the EXAMS page e Click the Cancel button If you do not want to save the exam click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the EXAMS page Note that merging exams does not merge any associated companion trainings However you can create a new companion training when you enter the properties for the exam See section 4 6 6 1 Creating a Companion Training 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 29 A A CENGAGE Leeming na JSAM 4 6 6 Managing Exam Content While adding a new exam copying an existing exam merging exams or editing an unassigned exam you can manage its content in a variety of ways including Creating a companion training that has the same tasks as the exam Add additional questions or tasks to the exam Add new custom questions to the exam Preview the exam questions Get information about how tasks are ordered on the exam 4 6 6 1 Creating a Companion Training
47. browser window will open and display the contents of your report 4 11 2 Viewing Reports Once you have generated a report it will appear in a separate browser window If the report viewer does not display your browser is set to block pop ups For instructions on how to turn off pop up blocking see section 3 3 2 The report viewer includes the following controls at the top of the page Us e Click on the button to go to the first page of the report 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 64 e e COURSE TECHNOLOGY a CENGAGE Learning SAM e Click on the button to go to the previous page e Enter a number in the Page Number and press the Enter key to go to a specific page e Click on the button to go to the next page e Click on the button to go to the last page e Select from the Zoom drop down menu to increase or decrease the visual size of the report e Enter a search term in the Find Text field to search for specific words within the report like a section name Click on Find to find the first occurrence of the word then click on Next to find the subsequent occurrences of the word e The Export link lets you export the report in a number of formats so it can be used in other PC applications like Excel or Word Select a format from the drop down and click on the Export link You will see a standard File Download dialog box o Click on the Open button to view the exported
48. click on the Edit Copy Preview Schedule or Deactivate button as necessary to continue e Click on the Clear button to reset the search criteria 4 6 2 Adding an Exam You can create four different types of exams A textbook exam based on textbook chapters you select A copy of an existing public or private exam used to create a new one A new exam using questions you specify A reading exam that includes end of chapter questions from Ebooks 4 6 2 1 Adding a Textbook Exam To create an exam from a textbook use the following procedure 1 Click on the Exams button on the navigation bar The EXAMS page will display Click on the Add New button The Add New Exam wizard will start and will display the first step Select Exam Once in the wizard you can exit at any time by clicking on the Cancel button This will return you to the EXAMS page Click on the Textbook Exam radio button and click on the OK button This will display Step 2 of the wizard Add Textbook Exam Select a Chapter Subject and Textbook from the appropriate drown down menu This will display a list of matching tasks If you make a mistake click on the Back button to return to step Select Exam or Cancel to return to the EXAMS page Select one or more exams from the Select Textbook Exam s menu and click on the button to add it to the New Exam Contents menu You can 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 23 A A CENGAGE
49. cription Default Setting Instructions Enter any additional instructions you feel No might be helpful to your student instructions Dates Times and Security Specify when the Select when the training will be available Always training is to students If checked you can click on available available the icon to select from an online calendar If left unchecked the training will be immediately and always available to students once you save the assignment Specify always Select whether a password is required to No available begin the training If selected a field will password password display Enter the password here Be sure to give your students the password Specify when Select whether the training is due on a No due training is due specific date or not If checked you can date click on the 53 icon to select from an online calendar Available after If you have specified a due date for the Available 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 55 e e COURSE TECHNOLOGY a CENGAGE Learning SAM Option Description Default Setting due date training assignment you can select after due whether or not the exam will still be date available to students after that date 9 From here you can e Click the Save and Close button to save the assignment A message will display indicating the assignment has been successfully created Clic
50. ct If not click on the Back button to return to Step 4 and make the necessary corrections If the mapping is correct click on the Next button This will display Step 6 of the wizard Import Validity Check Step 6 displays any detected errors in the imported information You can get a report by clicking on the Print Summary button To resolve the problems you can do any of the following e If you made a mistake in Step 6 Import File Properties click on the Back button until you return to the step and make your corrections e If there are errors in your import file click on the Cancel button to leave the Import Users Wizard and make the necessary corrections using a text editor like Notepad 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 17 e e COURSE TECHNOLOGY a CENGAGE Learning SAM 9 e Or if there are errors in only a few user records you can choose Next and the bad names will be omitted from the import They can be manually entered using SAM see section Error Reference source not found on page Error Bookmark not defined or imported in another round e If there are no errors click on the Next button If any of the imported usernames which must be unique conflicts with an existing username the system will display a Conflict Resolution screen where you can either accept the alternative usernames assigned by the system or cancel the import This will display Step 7 of the wiz
51. d 2008 for Macintosh cannot use used e If you want to read the SAM user manuals you will need the Adobe Reader software on your machine Go to http get adobe com reader to download the Adobe Reader Important Note If you are using a computer lab PC you should always ask the lab administrator before installing any software 3 4 2 Monitor Resolution In order to use the SAM Content Player most effectively monitors must be set to a display resolution of 1024 x 768 or higher This setting will enable SAM simulations to fully display on a 17 inch or larger monitor If a lower resolution is used students will need to scroll to view the entire simulation You can check what the current resolution is and change it using the following procedures 3 4 2 1 Windows XP Go to your PC s Desktop Right click anywhere on the Desktop A shortcut menu will display 3 Select Properties from the shortcut menu The Display Properties dialog box will display 4 Click on the Settings tab The current resolution will be displayed under Screen resolution 5 If the current resolution less that 1024 x 768 drag the slider toward More until the desired setting is displayed Note the current setting so you can restore it later if desired by using this same procedure except you will drag the slider toward Less 6 Click the OK button to save your changes and close the Display Properties dialog box Ne 3 4 2 2 Windows Vista 1 Go to you
52. d setup information in Before You Begin earlier in this document 2 Recovering and Resuming from a Crash or Lost Connection If for some reason your computer crashes or you lose your connection to SAM 2010 during an Exam or Training assignment you can recommence it once conditions have returned to normal Simply log in as you normally do go to the SAM Assignments page and re select the assignment The assignment in question will be displayed in red The Content Player will begin where you left off and any complete questions and tasks will be saved If you have a problem logging back into SAM or re starting the Content Player try clearing your browser s temporary Internet and history files using the following procedures 2 1 1 Internet Explorer 7 1 Launch Internet Explorer Select Delete Browsing History under the Tools menu The Delete Browsing History dialog box will open 3 Click the Temporary Internet Files button A message will display asking you to confirm deletion Click the Yes button 4 Click the History button A message will display asking you to confirm deletion Click the Yes button 5 Click the Close button 2 1 2 Internet Explorer 8 and 9 6 Launch Internet Explorer 7 Select Delete Browsing History under the Tools menu The Delete Browsing History dialog box will open 8 Click the Temporary Internet Files and History checkboxes so they are checked 9 Make sure the other checkboxes are not checked 10
53. dio button 8 Click on the Questions tab to review the training and make any necessary changes 9 If you want create a companion training or to change the exam s content refer to section 4 7 6 Managing Training Content 10 From here you can e Click the Save and Close button to save the training A message will display indicating the training has been successfully created Click the OK button You will be returned to the TRAINING page e Click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the TRAINING page Note that merging training does not merge any associated companion exams However you can create a new companion exam when you enter the properties for the training See section 4 7 6 1 Creating a Companion Exam 4 7 6 Managing Training Content While adding a new training copying an existing training merging trainings or editing an unassigned training you can manage its content in a variety of ways including Creating a companion exam that has the same tasks as the training Add additional questions or tasks to the training Preview the training questions Get information about how tasks are ordered on the exam 4 7 6 1 Creating a Companion Exam A companion exam has the same tasks as the training from which it has been created Therefore if you add or remove a task from the traning it is also remo
54. e the assignment A message will display indicating the assignment has been successfully created Click the OK button You will be returned to the SAM ASSIGNMENTS page e Click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the SAM ASSIGNMENTS page 4 9 2 2 Scheduling Training Use the following procedure to schedule an Exam assignment 1 Click on the SAM Assignments button on the navigation bar The SAM ASSIGNMENTS page will display Click the Schedule New button This will start the New Assignment Wizard and display the first step What kind of assignment do you want to schedule Your options are Exam Training or Project Once in the wizard you can exit at any time by clicking on the Cancel button This will return you to the SAM ASSIGNMENTS page Click on the Training link Step 2 of the New Assignments Wizard Select Training will display If you make a mistake click on the Back button to return to What kind of assignment do you want to schedule or Cancel to return to the SAM ASSIGNMENTS page 4 You can search for a project by Subject and Status by selecting from the appropriate drop down menus A list of matching trainings will display 5 Select a project and click the OK button The SAM ASSIGNMENTS New Page will display defaulting to the Properties tab 6 Complete the fields under the Pro
55. e would be super T2123456 The default Supervisor password is password 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 2 e e COURSE TECHNOLOGY a CENGAGE Learning A JSAM It is strongly recommended that the Supervisor change the Supervisor password after logging in for the first time with the username super institution key and the password password Only one person at an institution may log in at a time with the Supervisor account in SAM 2010 The Supervisor should then set up Instructor accounts 3 1 3 SAM User Roles Each new SAM 2010 user account is assigned a role that determines its access The following roles are supported Role Access Rights Supervisor Sets up the institution key Can access all SAM staff functionality including the Admin Settings area Can create administrator instructor and student accounts but not additional supervisors Administrator Administrators can only be setup by your institution s designated supervisor Can access all SAM staff functionality including the Admin area Can create instructor and student user accounts Instructor Instructors can be setup by your institution s designated supervisor or administrators Can access all SAM staff functionality except the Admin area Can create student accounts Student Students can be setup by your institution s designated supervisor administrators or
56. e zone from the drop down list Note that changing this will affect the schedules for existing assignments 4 12 2 2 Modifying Global Options 1 Click Admin Settings on the navigation The ADMINISTRATION SETTINGS page will display 2 Click the Global Options tab The options and your institution s current settings will be displayed 3 Modify the options as appropriate 4 Click the Save button to save the changes or the Reset button to restore the original settings 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 68 A e e COURSE TECHNOLOGY a CENGAGE Learning SAM 4 13 Logging Out of SAM 2010 Click on Logout on the navigation bar You have successfully logged out of SAM 2010 when the SAM 2010 login screen reappears 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 69 e e COURSE TECHNOLOGY a CENGAGE Learning SAM Appendix A Troubleshooting Guide The following section provides some basic explanation of screens that may appear during the normal use of the SAM 2010 LMS and Content Player 1 Login and SAM Access Issues All SAM 2010 users are encouraged to review the online help that appears on the SAM 2010 Login Page at http sam2010 course com There you will find help in configuring your specific browser for use with SAM 2010 and avoid any additional warnings or pop up boxes from appearing while using the site You can also fin
57. ect Exam Once in the wizard you can exit at any time by clicking on the Cancel button This will return you to the EXAMS page 3 Click on the Textbook Exam or Existing Exam radio button and click on the OK button This will display second step of the wizard 4 If you selected Textbook Exam select a Chapter Subject and Textbook from the appropriate drown down menu If you selected Existing Exam select a Subject and Status from the appropriate drop down menus In either case this will display a list of matching exams If you make a mistake click on the Back button to return to Select Exam or Cancel to return to the EXAMS page 5 Select one or more exams from the left hand menu and click on the gt button to add to the New Exam Contents menu You can select multiple exams by holding down the Ctrl key to select individual exams or the Shift key to select a range of exams You can also click on the Select All checkbox to select all exams If you would like to narrow the list enter a term into the field below the menu and click on the Search button If you make a mistake click on an exam in the New Exam Contents menu and click on the lt button to remove it You can also select multiple or all exams to remove as you did above 6 Click on the OK button The EXAM Add New page will display defaulting on the Properties tab If you do not want to add the exam click on the Cancel button 7 Give the exam a unique Name and decide whether its st
58. ee eee mmm 6 3 3 4 Disabling Ad BIOCKEIrS isisisi sirinin nirien eens nena nena neta bii 8 3 3 5 Establishing Trusted Sites ccceceeeee eset eee eects eee ee eee eens eae eeaeaes 8 3 4 Setting UP Yout PC issue nap E vee tae x xa Fate inter Nara P E KE 8 3 4 1 Necessary Software eesssssesssssseesen nenne nennen nennen nennen nnn 8 3 4 2 Monitor Resolutio Nisinsin iex taxa RR RERRERKXRERARERRNARRERMERERKNFREKMERKXRENA 9 3 5 Tips tor Macintosh Sers oce cene ere x een Lex Rr UHR Y Kt on X Ne o e n 10 4 Howto Use SAM 2010 cec eterne nmn nem nnm ax kk na nea eee KE un 10 4 1 LOGGING into SAM 2010 rx ver vied E xr rni ex rx Rx HA x tei de ba beds 10 4 2 Navigating SAM 2010 exer ennt tene Ee E HR EX TR HR XR RD C ERR 11 4 3 nem 12 4 3 1 Downloading Documentation s ssssssssssrsssrrrsrrrrsrrnnurnnnnrnnnerenernn 12 4 3 2 RECEIVING Messages xd er er ER e tec Re e ER UK RR RN E RR ER 12 4 3 3 Updating Your Account eceeeeee eee e eee e ee eee meme emen 12 4 3 4 Getting Technical Support ssssssseeseeeenen mnm 13 4 3 5 HOw Mp 13 4 4 gl H ER 14 4 4 1 Searching for and Selecting a User Account sesesessses 14 4 4 2 Adding a User ACCOUNT cite cide seis rer Rn hx R ROO UR ROCA ET Ra x 14 4 4 3 Importing User Records sssessssssemem mene 16 4 4 4 Editing a User s ACCOUDE iiicsseceers reete se
59. efaulting to the Properties tab 7 Complete the fields under the Properties tab Note that an indicates a mandatory field Field Label Description Assignment Name Enter a unique name for the project Remediation Enter the remediation for the project 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 56 e e COURSE TECHNOLOGY a CENGAGE Learning A JSAM Field Label Description To add remediation information select one or more books from the Remediation menu and click the gt button You can select multiple books by holding down the Ctrl key to select individual projects or the Shift key to select a range of books To remove remediation information select one or more books from the Selected Remediation menu and click the lt button You can select multiple books as you did above Section s Next you need to select sections for the project assignment To add the assignment to a section select one or more sections from the Section s menu and click the gt button You can select multiple sections by holding down the Ctrl key to select individual projects or the Shift key to select a range of sections To remove the project from a section select one or more sections from the Selected Section s menu and click the lt button You can select multiple sections as you did above 8 Click the Project Options tab 9 Complete the fields under
60. en Click the Open button to immediately view or print the starting document or Save to save the it to a directory to view or print at a later time Click the Download link to the right of Solution File to view what the completed project should look like when completed by your students A File Download dialog box will open Click the Open button to immediately view or print the solution file or Save to save the it to a directory to view or print at a later time Click on the Close button to return to the PROJECTS page 4 8 3 Scheduling a Project Selecting a project and clicking on the Schedule button will take you to the SAM Assignments area Please refer to section 4 9 2 3 4 9 SAM Assignments SAM Assignments is used to schedule Exam Training and Project assignments for your students to take 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 48 A A CENGAGE Leeming nr JSAM 4 9 1 Searching For and Selecting an Assignment Before you can edit copy preview or deactivate an assignment you first must search for and select it To search for and select an Exam or Project assignment use the following procedure 1 Click on the SAM Assignments button on the navigation bar The SAM ASSIGNMENTS page will display You can search by Section and or Type by selecting from the appropriate drop down menu You can also narrow the search by a range of assignment dates Click the Search button A list of matc
61. er any additional instructions you No feel might be helpful to your student instructions Scoring and Delivery Options Pass Fail Select whether this exam will be Not pass fail graded on a pass fail basis or not If you select pass fail a field will display so you can enter the pass fail threshold as a percentage of correct answers 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 50 e e COURSE TECHNOLOGY a CENGAGE Learning A JSAM Option Description Default Setting Specify time limit Select whether there will be a time limit for this exam If you select to limit the time a field will display so you can enter the maximum number of minutes Untimed Allow SAM Exam to be retaken Select whether this exam can be retaken or not If you select to do so a field will display so you can enter the maximum number of times up to 50 You may wish to allow students to use the same exam for practice before submitting it for a final grade No retakes Default number retakes if used One Randomize tasks questions Select whether the exam s questions or tasks should be randomized or presented in the order originally selected for the exam Not randomized Display results at end of exam Select whether scores will be displayed to the students at the end of the exam or not Results not displayed Performance Task Options
62. er of attempts You can select a value from 1 to 10 Note that if the Display feedback for each question checkbox is checked i e feedback is displayed only one attempt is allowed One attempt Dates Times and Security Specify when the exam is available Select which days the exam will be available to students When checked a calendar will display From here you can e To select a specific date click on it in the calendar e To select multiple days hold down the Ctrl key and click each day e To select an entire week click on the button at the beginning of a week e To select an entire month click on the icon in the upper left hand corner of each month If left unchecked the exam will be immediately and always available to students once you save the assignment Always available Specify always available password This option displays if you have not specified dates when the exam will be available Select whether a password is required to begin the exam If selected a field will display Enter the password here Be sure to give your students the password No password 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 52 e e COURSE TECHNOLOGY a CENGAGE Learning A JSAM reports available to students radio button if you do not want your students to view results for this Exam e Click on the Make student rep
63. er to section 4 6 6 Managing Exam Content When done you can 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 44 A pga post SAV e Click on the Save and Close button to save the exam You will be returned to the EXAMS page e Click the Close button If you do not want to save the exam click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the EXAMS page 5 Editing an Exam 6 When done with this and the rest of your changes you can e Click on the Save and Close button to save the training You will be returned to the EXAMS page e Click on the Cancel button if you do not want to save the training You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the TRAININGS page 4 7 6 3 Adding Additional Tasks After you have selected the initial tasks using the Add a New Training wizard you can select additional questions using the following procedure 1 Select Subject Series Textbook Chapter Unit and or Type from the appropriate drop down menus This will add new options to the Available Questions menu You can further narrow this list by entering a term and clicking on the Search button 2 Select one or more questions from the Available Questions menu and click on the gt button
64. es Edit the assignment names as necessary Assignments are considered always available by default If you do not want this deselect the Always Available checkbox and enter dates into the Available Date and Due Date fields Click the OK button The SECTIONS Copy Add New page will display defaulting to the Properties tab If you do not want to copy the section click on the Cancel button Make any necessary changes to the sections properties Click on the Textbooks tab and make any necessary changes Click on the Instructors tab and make any necessary changes Click on the Students tab Student enrollment is not copied to the new section so you will need to enroll students Select students from the Other Candidates menu and click on the gt button to add them to the Enrolled Students menu If you make a mistake select from the Enrolled Students menu and click on the lt button to remove the student Click on the SAM Assignments tab to review assignments Note that this tab only displays if you chose to copy assignments in Step 4 Also note that if you want to make any changes to the assignments you will need to do this from the SAM Assignments page From here you can e Click on the Save and Close button to save the section s information You will be returned to the SECTIONS page e If you do not want to save the section click on the Cancel button You will see the message All new information will be lost Proceed If yo
65. estions sss emn 33 4 7 TEAMING cce apn ieee em winters exp wie siete alee ape haw wade RnUIY RE UU RF FRE nm ca REG FRE EREE 37 4 7 1 Searching for and Selecting Training sesesseeseeeese 37 4 7 2 Adding TrainiNG sssrinin then etin ren nna xxn a EH RE n RR KR RARE a aN 38 4 7 3 Editing Training ucc vary entree ae x xa a RI YR PERSE ETE 41 4 7 4 Copying TFAMMING ses eutrere e Rr ox DE Rr PRRIPR RE UEERHNRA RERERER UR RUUIR ERN 42 4 7 5 Merging Tralhifigss usare Rx tux eR cane RXXMERXNRRAEREEX tease eae 42 4 7 6 Managing Training Content cssssssssesene mmm 43 4 7 7 Deactivating Training vissers eere negem nen 45 4 7 8 Scheduling Training essssssssssssseeeme meme 46 4 7 9 Previewing Trallhilig uecn oer ren nro extinxit iu 46 4 8 PROJOCUS os ici M 46 4 8 1 Searching For and Selecting Projects ceceeeeeeeeeeeeeeeeeeeeeaeaes 46 4 8 2 Previewing a ProJect eorr cx eee x ee vx n ve ww ie d XT 47 4 8 3 Scheduling PFroject uses rice ne teet ner va ke de Lek n Ra UR overs 47 4 9 SAM AssigI merits vec E e ARR EEKER E wae deansagaci ERR M ERN KENT M RENE 47 4 9 1 Searching For and Selecting an Assignment susesussses 48 4 9 2 Scheduling an Assignment sessssessssssseem emen 48 4 9 3 Editing an Assignment ssssssssssssssee mmm 59 4 9 4 Copying an Assignment cei se gerant nra n ex EX ra RE
66. et Boston MA 02210 SAM 2010 33 e COURSE TECHNOLOGY MTS CENGAGE Learning SAM 3i You can search by Subject Series Textbook Chapter Unit Type and Status by selecting from the appropriate drop down menu You can also enter a term in the Text field When you have finished entering your search criteria click on the Search button A list of matching custom questions will display From here you can e Click on the question s name to view details You can exit the display by clicking on the Close button e Select a question by clicking on the radio button associated with it and click on the Edit Copy Preview or Deactivate button as necessary to continue e Click on the Clear button to reset the search criteria 4 6 10 2 Adding a Custom Question To add a custom question use the following procedure 1 Click on the Exams button on the navigation bar The EXAMS page will display Click on the Custom Questions button The CUSTOM QUESTIONS page will display Click on the Add New button The Custom Question Add New page will display Enter the necessary information Fields marked with an asterisk are mandatory Field Label Description 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 34 e e COURSE TECHNOLOGY a CENGAGE Learning A JSAM Field Label Description Subject Select a subject for the questions from the drop down menu Opti
67. he assignment to create a new one and modify it as necessary See section 4 9 4 Copying an Assignment If one or more students have begun the assignment Once all students have completed the assignment and the grades have been recorded it can be edited Until then you can copy the assign and modify it as necessary See section 4 9 4 Copying an Assignment 4 9 4 Copying an Assignment Copying an assignment provides an easy way of creating similar assignments that share common attributes Use the following procedure to copy an exam training or project assignment 1 Click on the SAM Assignments button on the navigation bar The SAM ASSIGNMENTS page will display Search for and select an exam training or project assignment Click the Copy button The SAM ASSIGNMENT Copy page will display defaulting to the Properties tab Edit the properties as necessary Click the Options tab The name of this tab will vary based on the assignment s type 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 60 e e COURSE TECHNOLOGY a CENGAGE Learning SAM 6 Edit the options as necessary 7 From here you can e Click the Save and Close button to save the assignment A message will display indicating the assignment has been successfully created Click the OK button You will be returned to the SAM ASSIGNMENTS page e Click on the Cancel button You will see the message All new information will be los
68. hics SVGA e Resolution Minimum recommended 1024x768 e Color 32 bit e Video Memory 64 MB minimum 128 MB recommended e Video Card Modern DirectX compatible Network e Internet connection 56K modem minimum broadband connection cable DLS T1 or ISDN recommended Persistent connection required Software and Disk Storage e Web Browsers 4 MB e Adobe Flash Player 10 2 recommended versions 9 0 115 0 or higher have been tested and are supported versions prior to 9 0 115 0 are not supported 2 MB e Adobe Reader 8 minimum 9 recommended 22 4 MB e Microsoft Office 2010 Professional for Windows for SAM Projects Please refer to your Microsoft documentation for current disk storage requirements 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 4 e e COURSE TECHNOLOGY a CENGAGE Learning SAM For up to date system requirements for Microsoft products please refer to the following page on the Microsoft Web site For the Windows Vista operating system http www microsoft com windows windows vista get system requirements aspx For the Windows 7 operating system http windows microsoft com systemrequirements For Office 2010 Professional for Windows http office microsoft com en us products FX100487411033 aspx pid CL100571081033 3 3 Configuring Your Browser 3 3 1 Supported Browsers You can access SAM using the following browsers Operating
69. hing assignments will display From here you can e Click on the assign s name to view details You can exit the display by clicking on the Close button e Click the radio button to the left of the assignment s name and click on the Edit Copy Preview or Deactivate button to continue e Click the Clear button to reset the search criteria 4 9 2 Scheduling an Assignment 4 9 2 1 Scheduling an Exam Use the following procedure to schedule an Exam assignment 1 Click on the SAM Assignments button on the navigation bar The SAM ASSIGNMENTS page will display Click the Schedule New button This will start the New Assignment Wizard and display the first step What kind of assignment do you want to schedule Your options are Exam Training or Project Once in the wizard you can exit at any time by clicking on the Cancel button This will return you to the SAM ASSIGNMENTS page Click on the Exam link Step 2 of the New Assignments Wizard Select an Exam will display If you make a mistake click on the Back button to return to What kind of assignment do you want to schedule or Cancel to return to the SAM ASSIGNMENTS page You can search for a project by Subject and Status by selecting from the appropriate drop down menus A list of matching exams will display Select an exam and click the OK button The SAM ASSIGNMENTS New Page will display defaulting to the Properties tab Complete the fields under the Properties tab Note that
70. hnology 20 Channel Center Street Boston MA 02210 SAM 2010 40 A A CENGAGE Leeming nr JSAM 6 If desired you can review the listed questions by selecting from either the Available Questions or New Training Contents menus and clicking on the Preview Selected Question s link above each See section 4 7 9 Previewing Training for further information Click on the OK button The TRAINING Add New page will display defaulting on the Properties tab Give the training a unique Name and decide whether its status should be Private or Public by clicking on the appropriate radio button Click on the Questions tab The Questions tab displays the details of the training including the specific tasks in the training and enables you to preview the questions If you are satisfied with the training details no changes are required on this tab If you want create a companion training or to change the exam s content refer to section 4 7 6 Managing Training Content 10 From here you can e Click the Save and Close button to save the training A message will display indicating the training has been successfully created Click the OK button You will be returned to the TRAINING page e Click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the TRAINING page 4 7 3 Editing Training To edit training use the following proced
71. ing exams If you make a mistake click on the Back button to return to step Select Exam or Cancel to return to the EXAMS page Select one or more reading exams from the Select Saved Exam s menu and click on the gt button to add them to the New Exam Contents menu You can select multiple exams by holding down the Ctrl key to select individual exams or the Shift key to select a range of exams You can also click on the Select All checkbox to select all exams If you would like to narrow the list enter a term into the field below the menu and click on the Search button If you make a mistake click on an exam in the New Exam Contents menu and click on the lt button to remove it You can also select multiple or all exams to remove as you did above If desired you can preview the listed exams by selecting them from either the Select Saved Exam s or New Exam Contents menu and clicking on the Preview Selected Exam link above each See section 4 6 9 Previewing an Exam for further information Click on the OK button The EXAM Add New page will display showing the Properties tab Give the exam a unique Name and decide whether its status should be Private or Public by clicking on the appropriate radio button Click on the Questions tab The Questions tab displays the details of the exam If you are satisfied with the exam details no changes are required on this tab If you want to create a companion training or change the exam s content ref
72. k the OK button You will be returned to the SAM ASSIGNMENTS page e Click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the SAM ASSIGNMENTS page 4 9 2 3 Scheduling a Project Use the following procedure to schedule a project assignment 1 Click on the SAM Assignments button on the navigation bar The SAM ASSIGNMENTS page will display Click the Schedule New button This will start the New Assignment Wizard and display the first step What kind of assignment do you want to schedule Your options are Exam Training or Project Once in the wizard you can exit at any time by clicking on the Cancel button This will return you to the SAM ASSIGNMENTS page Click on the Project link Step 2 of the New Assignments Wizard Select Project will display If you make a mistake click on the Back button to return to What kind of assignment do you want to schedule or Cancel to return to the SAM ASSIGNMENTS page 4 You can search for a project by Subject Series Book and Chapter by selecting from the appropriate drop down menus 5 Once you have the appropriate filters selected click the Search button A list of matching projects will display If you make a mistake click on the Clear button to reset the search criteria 6 Select a project and click the OK button The SAM ASSIGNMENTS New Page will display d
73. l checkbox to select all exams If you would like to narrow the list enter a term into the field below the menu and click on the Search button If you make a mistake click on an exam in the New Exam Contents menu and click on the lt button to remove it You can also select multiple or all exams to remove as you did above If desired you can review the listed exams by selecting from either the Select Saved Exam s or New Exam Contents menus and clicking on the Preview Selected Exams s link above each See section 4 6 9 Previewing an Exam for further information Click on the OK button The EXAM Add New page will display defaulting on the Properties tab Give the exam a unique Name and decide whether its status should be Private or Public by clicking on the appropriate radio button Click on the Questions tab The Questions tab displays the details of the exam If you are satisfied with the exam details no changes are required on this tab If you want create a companion training or to change the exam s content refer to section 4 6 6 Managing Exam Content 10 When done you can e Click on the Save and Close button to save the exam You will be returned to the EXAMS page e Click the Close button If you do not want to save the exam click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the EXAMS page 4 6 2 3
74. lay the EXAM Copy Add New page defaulting to the Properties tab If you do not want to copy the exam click the Cancel button 4 Make the necessary changes to the exam s properties 5 Click on the Questions tab and make any necessary changes 6 If you want create a companion training or to change the exam s content refer to section 4 6 6 Managing Exam Content 7 From here you can e Click on the Save and Close button to save the exam You will be returned to the EXAMS page e Click the Cancel button If you do not want to save the exam click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the EXAMS page Note that copying an exam that has an existing companion training does not make a copy of that training However once the exam has been copied you can create a new companion training for it when you enter the properties You can also manually copy the existing companion training See section 4 7 4 Copying Training 4 6 5 Merging Exams You can merge textbook or custom exams to create a new exam using the following procedure 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 28 A aoe SIM 1 Click on the Exams button on the navigation bar The EXAMS page will display 2 Click on the Add New button The Add New Exam wizard will start and will display the first step Sel
75. n Select one or more questions from the Available Questions menu and click on the gt button to add them to the Exam Questions menu You can select multiple questions by holding down the Ctrl key to select individual questions or the Shift key to select a range of questions You can also click on the Select All checkbox to select all questions If you would like to narrow the list enter a term into the field below the menu and click on the Search button If you make a mistake select a question and click on the lt 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 30 A e CENGAGE Leeming O OOY JSAM button You can also select multiple or all questions to remove as you did above 4 When done with this and the rest of your changes you can Click on the Save and Close button to save the exam You will be returned to the EXAMS page Click the Cancel button if you do not want to save the exam You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the EXAMS page 4 6 6 3 Adding Custom Questions To add a custom question to the exam use the following procedure 1 2 3 From the Questions tab click on the Create Custom Questions button The Add New Custom Question window will display Follow the procedure in section 4 6 10 2 Adding a Custom Question When done with this and the rest of your changes you can
76. name last name Data RoW jsmith someaddr com Jane Smith 4 4 3 2 User Import Procedure Use the following procedure to import user records 1 Click on the Users button on the navigation bar The USERS page will display Click on the Import Users button The will start the Import Users Wizard and display the first step Introduction Once in the wizard you can exit at any time by clicking on the Cancel button This will return you to the USERS page Once you have read the Introduction click the Next button This will display Step 2 of the wizard Assign to Sections If you want to assign the students to sections at this time click on the Yes radio button and select them from the Select Sections menu If you do not want to assign the incoming users to a section click the No radio button In either case click on the Next button when done and Step 3 of the wizard Import User File will display Click on the Browse button This will display the Choose File dialog box Select the necessary txt or csv file with the student information to import and click the Open button When the dialog box closes click on the Next button This will display Step 4 of the wizard User Property Mapping Select the Import File Properties from the imported file that correspond with SAM 2010 Properties When done click the Next button This will display Step 5 of the wizard Confirm User Property Mapping Confirm that that mapping specified in Step 4 is corre
77. ncel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the EXAMS page 4 6 2 2 Copying an Existing Exam To copy an existing exam use the following procedure 1 Click on the Exams button on the navigation bar The EXAMS page will display Click on the Add New button The Add New Exam wizard will start and will display the first step Select Exam Once in the wizard you can exit at any time by clicking on the Cancel button This will return you to the EXAMS page Click on the Existing Exam radio button and click on the OK radio button This will display Step 2 of the wizard Copy Saved Exam s Select a Subject and Category from the appropriate drop down menus This will display a list of matching exams If you make a mistake click on the Back button to return to step Select Exam or Cancel to return to the EXAMS page Important Note If you select the Category Ebook Chapter Review please go to section 4 6 2 4 Adding a Reading Exam Select one or more exams from the Select Saved Exam s menu and click on the button to add to the New Exam Contents menu You can select 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 24 A A CENGAGE Leming nr JSAM multiple exams by holding down the Ctrl key to select individual exams or the Shift key to select a range of exams You can also click on the Select Al
78. ne Chat Support You can chat online with a support representative at any time 1 Click the http academic cengage com support link under Technical Support 2 Select SAM from the Faculty drop down menu 3 Click on Go 4 From the SAM Support page click on Online Chat 4 3 4 3 Email Support Email your problems and questions anytime to tech support course com 4 3 4 4 Knowledge Base You can also help yourself by searching the Course Technology knowledge base using the following procedure 1 Click on the Knowledge Base link under Technical Support The Search the Knowledge Base page displays 2 Enter a search term 3 Click the all keywords radio button to retrieve documents that include all the words in your term or the any keywords radio button to search for documents that contain one or more of the words in your term 4 Click the Search button Results will display below the radio button 5 Click on the desired entry to display full information 4 3 5 How Do l SAM 2010 includes a number of tutorials about how to use SAM Click on the links under How Do I to view them 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 13 e e COURSE TECHNOLOGY a CENGAGE Learning A JSAM 4 4 Users 4 4 1 Searching for and Selecting a User Account In order to edit or deactivate a use s account or reset a student s exams you need to first search for and select the user from SAM
79. nments e Reports From here you can generate and view performance related reports for the current semester e Student View From here you can view and perform assignments as if you were a student e Admin Settings From here you can perform a variety of administrative functions such as changing institution settings and archiving and purging records Note that this only displays if you have administrator privileges 4 3 Home 4 3 1 Downloading Documentation You can download the following manuals to help you use SAM 2010 Links to these documents are listed on the right side of the Home page under Documentation e User Manual Provides detailed instructions about how to use SAM e Lab Admin Guide Provides detailed information about administering SAM for your institution Documents are available Adobe Acrobat pdf format Viewing these documents requires the Adobe Reader software This is likely already installed on your PC but you can download it from http get adobe com reader Important Note If you are using a computer lab PC you should always ask the lab administrator before installing any software 4 3 2 Receiving Messages System messages display in the center part of the Home page Please note any periods when SAM will not be available to you and your students and plan your schedule accordingly 4 3 3 Updating Your Account Use the following procedure to update your SAM user account 1 On the upper right side the
80. o create a new one New training using questions you specify 4 7 2 1 Adding a Textbook Training To create training from a textbook use the following procedure 1 Click on the Training button on the navigation bar The TRAINING page will display Click on the Add New button The Add New Training wizard will start and will display the first step Select Training Once in the wizard you can exit at any time by clicking on the Cancel button This will return you to the TRAINING page Click on the Textbook Training radio button and click on the OK button This will display Step 2 of the wizard Add Textbook Training If you make a mistake click on the Back button to return to Select Training or the Cancel button to return to the TRAINING page Select a Chapter Subject and Textbook from the appropriate drown down menu This will display a list of matching trainings Select one or more training from the Select Textbook Training s menu and click on the button to add it to the New Training Contents menu You can select multiple training by holding down the Ctrl key to select individual training or the Shift key to select a range of training You can also click on the Select All checkbox to select all training If you would like to narrow the list enter a term into the field below the menu and click on the Search button If you make a mistake click on training in the New Training Contents menu and click on the button to remove it You can
81. ogy 20 Channel Center Street Boston MA 02210 SAM 2010 36 A A CENGAGE Leeming nr JSAM 6 If you want to add another question click on the Save button If you want to return to the CUSTOM QUESTIONS page click on the Save and Close button If you do not want to save the changes click on the Cancel button 4 6 10 5 Deactivating a Custom Question Occasionally you will need to deactivate a common question if for example the question is no longer pertinent To deactivate a custom question use the following procedure Note that you can only deactivate a question you own 1 Click on the Exams button on the navigation bar The EXAMS page will display Click on the Custom Questions button The CUSTOM QUESTIONS page will display Search for and select a question Click on the Deactivate button You will see the message Do you really want to deactivate this question Click on the OK button to deactivate the question or Cancel to leave it active 4 6 10 6 Previewing a Custom Question SAM lets you preview a custom question so you can see it how your students will see it To preview a question use the following procedure 1 Click on the Exams button on the navigation bar The EXAMS page will display Click on the Custom Questions button The CUSTOM QUESTIONS page will display Search for and select a question Click on the Preview button The SAM 2010 Content Player will open displaying the question See section 4
82. om into the Address field and press the Enter key The SAM Office 2010 Login page will display 3 Enter the username and password provided to you 4 Click the Login button If you have used SAM before the Home page will display If this is your fist time logging into SAM continue to Step 5 5 SAM 2010 Terms and Conditions will display Click on the I Agree button if you accept the terms and conditions If you do not accept the terms click on the I Disagree button and you will be returned to the login page 6 Enter your Secret Question and Answer This will help you recover your password should you forget it 7 Click the Submit button If you make a mistake click on the Cancel button The SAM Office 2010 Login page will display 8 On the next page enter and confirm a new password This will be the password you use the next time you log into SAM 9 Click the Submit button If you make a mistake click on the Cancel button The SAM Office 2010 Login page will display Important Notes SAM 2010 2 0 and higher requires that your account s Username be an email address If your Username is not an email address when you first log into the SAM 2010 2 0 environment you will be prompted to enter an email address as your new Username If your account also has a Communication Email address that will display as a default You can enter another email address if you wish This only needs to be done once SAM 2010 2 0 and higher also suppor
83. on to remove the instructor 8 Click on the Students tab to enroll students in the section 9 Select students from the Other Candidates or Wait Listed Student menus and click on the gt button to add them to the Enrolled Students 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 20 e COURSE TECHNOLOGY MTS CENGAGE Learning SAM menu If you make a mistake select from the Enrolled Students menu and click on the lt button to remove the student 10 From here you can e Click on the Save and Close button to save the section s information You will be returned to the SECTIONS page e If you do not want to save the section click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button 4 5 3 Editing a Section To edit a section use the following procedure 1 w Se UR Click on the Sections button on the navigation bar The SECTIONS page will display Select a section Click on the Edit button The SECTIONS Edit page will display defaulting to the Properties tab If you do not want to edit the section click on the Cancel button Make any necessary changes to the section s properties Click on the Textbooks tab and make any necessary changes Click on the Instructors tab and make any necessary changes Click on the Students tab and make any necessary changes From here you can e Click
84. ons 3 1 1 Key Code and Site License Versions of SAM 2010 There are two versions of SAM 2010 Key Code and Site License Both versions of SAM 2010 offer the same features From an administrative standpoint however they differ in some fundamental ways e Key Code At institutions that have adopted the key code version of the product students purchase a tutorial that includes a SAM 2010 key code The key code is necessary for each student s initial login and they are prompted to enter a valid key code to activate their accounts e Site License At institutions that have adopted the site license version student users are not required to purchase anything The institution purchases a license for a specific number of students to use the application for a fixed period of time usually one year In this model site license students can enter and use SAM 2010 without having to purchase a key code 3 1 2 Establishing Security for SAM 2010 The Supervisor is the first person at an institution to log into SAM 2010 and set up accounts and permissions for other users at that institution The Institution Key is required for this initial login If you have not created your Institution Key contact your Course Technology sales representative for more information The Supervisor logs in with a unique username which consists of super 72xxxxxx where 72xxxxxx is your Institution Key For example if your Institution Key is T2123456 the Supervisor usernam
85. ons include Computer Concepts IC3 Internet Internet Explorer 8 Internet Explorer 9 MIS MS Access 2010 MS Excel 2010 MS Outlook 2010 MS PowerPoint 2010 MS Windows 7 MS Word 2010 Other Programming Series If you want to enter remediation information for the question select a series from the drop down menu Options include 4LTR Basics Emerge Illustrated K12 MIS New Perspectives Other Pasewark Performing Practical Series Programming Revealed Security Shelly Cashman Succeeding Series Textbook If you selected a Series you can also select a textbook from that series by selecting from the drop down menu Chapter Unit If you selected a Textbook you can select a chapter or unit from that book s table of content by selecting from the drop down menu Remediation Page If you selected a Textbook you can enter a page number 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 35 e e COURSE TECHNOLOGY a CENGAGE Learning SAM Field Label Description Type Select the Type of question you want to enter Options include e Yes No e True False e Multiple Choice e Short Answer e Multiple Response Status Select whether this question is Private or Public by clicking on the appropriate radio button Question Text Enter the text for the components of your question The format will vary based on the selected Type
86. orts always available beginning 12 00 AM radio button if you want to make reports for this project available on a specific date You can click on the lt 4 icon to select a date from an online calendar e Click on the Make student reports available to specify a range of dates when reports concerning this exam will be available You can click on the 3 icon to select from an online calendar Option Description Default Setting Specify exam This option displays if you have No times times and specified dates when the exam will be and passwords available passwords Select whether a password is required to begin the exam If selected the Set Available Dates and Times window will display 1 Select whether the times and security applies to all dates or individual dates by clicking on the appropriate radio button 2 If you selected individual dates you will be prompted to select a date from the drop down menu 3 Enter exam can be started from and to dates and a password You can repeat this another two times if necessary Specify when Select when students can view reports Make students can view concerning their exam performance student reports reports e Click on the Never make available beginning on today s date 9 From here you can 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 53 e COURSE TECHNOLOGY CENGAGE Learning YAM e Click the Save and Close button to sav
87. ou can further narrow the list of items by entering a search term and pressing lt Enter gt or clicking on the magnifying glass icon Depending on the item type you can specify a search category by clicking on the arrow to the left of the search field e Users Name only 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 66 e e COURSE TECHNOLOGY a CENGAGE Learning YAM Sections Section Name Instructor Name Assignments Assignment Name Creator Name Exams and Training Exam or Training Name Creator Name Custom Questions Question Name Creator Name 6 Once you have sufficiently narrowed the list of items you can select individual items to process To select all items click on the Select All checkbox so it is checked To deselect all items click on the Select All checkbox again so it is not checked To select individual items click on the checkbox to the left of the item so it is checked To deselect and item click on the checkbox again so it is not checked 7 Process the selected items by clicking on the button corresponding to the action selected in Step 2 Click on the Deactivate button to mark the selected items for deletion and remove them from displays and reports You will see a message asking you to confirm the deactivation Click on OK to continue or Cancel to not process Click on the Purge button to permanently delete the selected items from your institution s database re
88. our students comprehension of the material These will appear to your students just like any other exam 1 Click on the Exams button on the navigation bar The EXAMS page will display Click on the Add button The Add Exam wizard will start and will display the first step Select Exam Once in the wizard you can exit at any time by clicking on the Cancel button This will return you to the EXAMS page Click on the Existing Exam radio button and then click on the OK button This will display Step 2 of the wizard Copy Saved Exam s Select a Subject and the Category Chapter Review from the appropriate drop down menus A menu called Book for Review Exam will display Select a textbook from the Book for Review Exam menu This will display a list of matching reading exams If you make a mistake click on the Back 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 26 e e COURSE TECHNOLOGY a CENGAGE Learning SAM 10 11 button to return to step Select Exam or Cancel to return to the EXAMS page Select one or more reading exams from the Select Saved Exam s menu and click on the gt button to add them to the New Exam Contents menu You can select multiple exams by holding down the Ctrl key to select individual exams or the Shift key to select a range of exams You can also click on the Select All checkbox to select all exams If you would like to narrow the list enter a term into the field belo
89. owser for the URLS http sam2010 course com and http sam2010sm course com Use the following procedures to disable pop up blocking 3 3 3 1 Internet Explorer To turn off pop up blocking entirely or just for the SAM 2010 URLs 1 Launch Internet Explorer Select Internet Options from the Tools menu The Internet Options dialog box will open Click on the Privacy tab To completely turn off pop up blocking make sure the Turn on Pop up Blocker checkbox is not checked i e off If you only want to disable this for SAM only go to the next step Make sure the Turn on Pop up Blocker checkbox is checked i e on Under Pop up Blocker click on the Settings button The Pop up Blocker Settings dialog box will open 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 6 A A CENGAGE Leeming OLO OY JSAM 7 8 9 10 11 In the Address of website to allow field enter http sam2010sm course com Click the Add button Repeat steps 7 and 8 for the URL http sam2010 course com Click the Close button to return to the Internet Options dialog box Click the OK button to save your changes To turn off pop up blocking entirely from the menu bar 1 2 Select Pop Up Blocker under the Tools menu Select Turn Off Pop Up Blocker under the Pop Up Blocker menu 3 3 3 2 Firefox for Windows To turn off pop up blocking entirely or just for the SAM 2010 URLs 1 2 3 9 10 11
90. perties tab Note that an indicates a mandatory field Field Label Description Assignment Name Enter a unique name for the training assignment Remediation Enter the remediation for the training e To add remediation information select one or more books from the Remediation menu and click the button You can select multiple books by holding down the Ctrl key to select individual training or the Shift key to select a range of books e To remove remediation information select one or more books from the Selected Remediation menu and click the button You can select multiple 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 54 A e Leeming O OOY JSAM Field Label Description books as you did above Section s Next you need to select sections for the training assignment e To add the assignment to a section select one or more sections from the Section s menu and click the gt button You can select multiple sections by holding down the Ctrl key to select individual training or the Shift key to select a range of sections e To remove the project from a section select one or more sections from the Selected Section s menu and click the lt button You can select multiple sections as you did above 7 Click the Training Options tab 8 Complete the fields under the Training Options tab Note that an indicates a mandatory field Option Des
91. quire loss of access to the system for a period of time but such protective actions shall constitute scheduled down time 4 4 Upgrades Course Technology may provide SAM 2010 users with upgrades of the software SAM 2010 supervisors administrators and instructors will be notified of impending upgrades This notification will include any new functionality and content so users will be aware of what s new in their SAM 2010 software THE ABOVE PROCEDURES COMPRISE THE STANDARDS AND EXPECTATIONS COURSE TECHNOLOGY HAS SET FOR ITSELF REGARDING TECHNICAL SUPPORT AND MAINTENANCE NOTHING CONTAINED THEREIN SHALL GIVE RISE TO ANY RIGHTS IN ANY PERSON OR OTHER ENTITY OTHER THAN COURSE TECHNOLOGY AND COURSE TECHNOLOGY SHALL HAVE NO LIABILILTY TO ANY PERSON OR OTHER ENTITY FOR FAILURE TO MEET SUCH STANDARDS OR EXPECTATIONS 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 A 5
92. quires supervisor privileges You will see a message asking you to confirm the purge Click on OK to continue or Cancel to not process Click on the Reactivate button to restore selected deactivated items You will see a message asking you to confirm the reactivation Click on OK to continue or Cancel to not process Click Reset to return to Step 3 and begin your search again Important Note Purging items can affect other items in your institution s SAM database These are illustrated below Purged Item Other Affected Items Inactive Student Users All associated results are also deleted Inactive Instructor Users The following associated items will also be deleted e Sections Exams Training Custom Questions Assignments Assignment Results Inactive Sections The following associated items are also deleted e Assignments e Assignment Results Inactive Custom Exams The following associated items are also deleted e Assignments e Assignment Results Inactive Exam Assignments All associated results are also deleted Inactive Custom Training The following associated items are also deleted 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 67 e e COURSE TECHNOLOGY a CENGAGE Learning A JSAM e Assignments e Assignment Results Inactive Training Assignments All associated results also deleted Inactive Custom Questions The c
93. r PC s Desktop Right click anywhere on the Desktop A shortcut menu will display 3 Select Personalize from the shortcut menu The Personalize appearance and sound dialog box will display 4 Click on Display Settings The Display Settings dialog box will display 5 Ifthe current resolution less that 1024 x 768 drag the slider toward High until the desired setting is displayed Note the current setting so you can restore it later if desired by using this same procedure except you will drag the slider toward Low 6 Click the OK button to save your changes and close the Display Properties dialog box 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 9 A A CENGAGE Leeming nr JSAM 3 4 2 3 Windows 7 nd Go to your PC s Desktop Right click anywhere on the Desktop A shortcut menu will display Select Screen Resolution from the shortcut menu The Screen Resolution dialog box will display Select 1024 x 768 from the Resolution menu Note the current setting so you can restore it later if desired by using this same procedure Click the OK button to save your changes and close the Screen Resolution dialog box 3 4 2 4 Macintosh OS X ULT pM Select Systems Preferences from under the Apple menu Click on Displays under the Hardware category Select 1024x768 or higher from the Resolutions menu Click on the close icon to save your changes To restore the original resolution repeat Steps
94. rate reports 1 Click on the Reports button on the navigation bar The MY REPORTS page will display 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 63 A noe SIM 2 Select a Report Type from the drop down menu Your selection will determine the specific reports available to you Report types include Exam Training Projects and Other 3 Select a Report from the drop down menu Based on your Report Type and Report selections specific search criteria options will display Type Reports Exam e Frequency Analysis e Individual Performance e Section Results by Exam e Section Results by Section e Section Results by Subject e Section Results by All Students 0 Reports all assignments for a given section and lists a zero score for any incomplete assignments e Student Results by Exam e Student Results by Student e Student Results by Subject e Student Results All Assignments This report lists all Exam Training and Project assignments for a given student e Student Completion Certificate Training e Individual Performance e Section Results by Training Project e Frequency Analysis e Individual Performance e Section Results by Project e Section Results by Section e Student Results by Project e Student Results by Student e Download Submitted Projects Other e Section Roster 4 Select your search criteria and click on the Generate Report button A new
95. report in the applicable application You can perform any of the functions that application normally provides such as saving it to a directory printing it editing it emailing it to another user and others o Click the Save button to store the exported report to a directory on your computer a file server or a removal drive Once saved you can view print or email the report at some later time e The Print Using PDF link converts the report to Adobe s PDF format If you select this your PC will display a standard File Download dialog box You have the following options o Click on the Open button to view the report using the Adobe Reader application From here you can print the report save it to your computer email it to yourself or perform any other function provided by the reader o Click on the Save button to store the PDF file to a directory on your computer a file server a or removal drive Once saved you can view print or email the report at some later time 4 12 Admin Settings If you are a designated SAM 2010 supervisor or administrator you will see an Admin Settings option on the SAM navigation bar The ADMINISTRATION SETTINGS page provides tools for your institution s database including Database Management and Global Options You cannot change the database of other institutions 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 65 A A CENGAGE Leeming nr JSAM 4 12 1 Database
96. rr er iaceo R er E A 2 3 Troubleshooting Project Related ProblemS sssssssrsssrrssrrrsrrrnnrrrrsrrrrsernns A 2 3 1 Wrong Key isceixeoxeteeecuivt eve pier eer keve a vebeer evi bar a ebbivr p wid rk vrbPPE EE A 2 3 2 Wrong Name eere Ex RwnPDeR RE ka vaga wxprerR FED ER ERDICNE E ERR YER UR A 2 3 3 Wrong RORIMAC ETE TOI D TD 1L MU A 3 3 4 Wrong Application sesseeseeeeenmemenmeemenmee meme nnn A 3 3 5 Vir s Detected eren rhe miri Fac ea dw a une a RR Ra TERM a tee A 3 3 6 Maximum File Size Exceeded sessssssssseseme emen A 3 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 ii e e COURSE TECHNOLOGY a CENGAGE Learning SAM 4 Technical Support and Maintenance for SAM 2010 ccccceeeeeeeeeeeeeeaees 4 1 Technical Support Availability sees 4 2 Server Availability 4 3 Maintenance ierunt ex ere Ra RR ex xan Or CR ON RO ORC ON RU URN shine TOC NU CR 4 4 Upgrades ecrire repere exi eene e Y XAR deny cay oc suena 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 A A CENGAGE Leeming nr JSAM 1 Using This Manual This manual is divided into five sections e Introduction to SAM 2010 This provides an overview of the SAM 2010 product and suggests possible uses e Before You Begin This provides instructions concerning the setup of your web browser and PC to effectively access and use SAM 2010 e Using SAM 2010 This
97. rrer eer ree Ya xav neon 18 4 4 5 Resetting or Adjusting a Student s Exams sess 18 4 4 6 Deactivating a User s Record ssssssssssersssrrnsrrrrurnnnurnnnurrnnurenenran 19 4 5 SECUOMS c towne tncitbadnwe AE OE KEARE NEEE AE 19 4 5 1 Selecting a SectloDo iar t tern Ea RR EA HR RR A CR AC a 19 4 5 2 AGING a Section ie esecotesezesins esscnbe det exe ceva EAR dieses qevandua duveas 20 4 5 3 Editing a Section ecc rere ni RITE C xr ERR Y RE porns 21 4 5 4 Copying a SectlOnis oiii ce nE eyes Ex viet e Yea ARE EYE bese aas 21 4 5 5 Deactivating a Section terrm nene nk n nee Rx en 22 4 6 2chigoe t 23 4 6 1 Searching for and Selecting an Exam ssseseseeseeene 23 4 6 2 AGING am EX amp alm iiseeceue sut edere nai nad n kh CRERR REA Fe X RR EOEREERRURE AREE 23 4 6 3 Editing an EXAM oce c serre vibe xii merat rede ru E FUE TRE Re rend 27 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 i E NGE e SAM 4 6 4 COPYING an EXAM sicsrcenmeiesruidereraieieeruicderementeermeerremanieenty es 28 4 6 5 Merging EXalriS cicisiviccawartnca cnmexz ev exterieur ocv experi e cure RY RE UI vate 28 4 6 6 Managing Exam Contents reniri aieri E a n eens een nnn 30 4 6 7 Deactivating an Exam eere eren ren erani nena Te Ra RS 32 4 6 8 Scheduling an EXAM iis cerra mene extre aatem e c n e ea 32 4 6 9 Previewing an EXam ertet dert hath ents ERREUR RR EUR REC E EEEUE 33 4 6 10 Managing Custom Qu
98. s database using the following procedure 1 Click on the Users button on the left navigation bar The USERS page will display 2 You can search by last name first name or username by clicking on the appropriate radio button You can also narrow the search by role and section by selecting from the appropriate drop down menus 3 When you have finished entering your search criteria click on the Search button 4 From here you can e Click on the user s name to view his or her record You can exit this display by clicking on the Close button e Select a student by clicking on the radio button to the left of the student s name and then click on the Edit Reset Exam or Deactivate button as necessary to continue e Click on the Clear button to reset the search criteria 4 4 2 Adding a User Account To add a new user use the following procedure 1 Click on the Users button on the navigation bar The USERS page will display 2 Click on the Add New button The USERS Add New page will display 3 Enter the requested information Fields marked with an asterisk are mandatory Field Label Description First name Enter the user s first name Cannot contain any of the following characters 90 44 NV 8 amp Middle Initial Enter the user s middle initial Last Name Enter the user s last name Cannot contain any of the following characters MH I gt lt amp s 1
99. sting exams the student has taken 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 18 A Eee SAV 4 Find the exam you want to reset or adjust You can narrow the list by assignment type or name by selecting from the appropriate drop down menu a To reset an exam click on the Delete button next to the appropriate exam You will see a message asking you to confirm the deletion Click the OK button to confirm or the Cancel button to keep the exam b To adjust a score enter a new score in the Adjusted Score field next to the appropriate exam 5 Repeat step 4 as necessary until you are finished Click the Save button to save the changes if any 7 Click the Close button and you will be returned to the USERS page p 4 4 6 Deactivating a User s Record You might occasionally need to deactivate a user s record e g if a student has left school or a particular program Deactivating the user s record will prevent him or her from logging into SAM and working on any assignments To deactivate a student s record use the following procedure 1 Click on the Users button on the navigation bar The USERS page will display 2 Search for and select a student s record 3 Click on the Deactivate button You will see the message Are you sure you want to deactivate this user 4 Click on the OK button to deactivate the student s record or the Cancel button to leave the record active You will be returned to the USE
100. sts during upload it will not be accepted by SAM 2010 and you will see an appropriate alert To resolve these problems do the following 3 1 Wrong Key If this occurs you are not using the SAM 2010 account used to download the original start file You need to log back into SAM 2010 using the correct start file and account 3 2 Wrong Name If this occurs you need to rename the file to the one expected by SAM 2010 Refer to the Project information on the MY SAM ASSIGNMENTS page for the correct file name 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 A 2 A eae SIV 3 3 Wrong Format If this occurs you changed the format of the project start file using the Save As function For example you might have saved a Word 2010 document as a Word 97 2003 file If this is the case you should use the Save As function again to save the document using the format that SAM 2010 is expecting If you changed the document to something other than its native format for example you changed a Word document to an HTML document and you do not have the original start file you will need to download a new start file from the Project information on the MY SAM ASSIGNMENTS page and start over 3 4 Wrong Application This error occurs if you used an application other than Office 2010 to work ona project file SAM 2010 will reject project files created by applications such as Office 2008 for Macintosh WordPad for Windo
101. t Proceed If you want to cancel the changes click the OK button You will be returned to the SAM ASSIGNMENTS page 4 9 5 Deactivating an Assignment Occasionally you will need to deactivate an assignment if for example an instructor is absent or it must be delayed due to inclement weather Use the following procedure to deactivate an Exam or a Project assignment 1 Click on the SAM Assignments button on the navigation bar The SAM ASSIGNMENTS page will display 2 Search for and select an exam training or a project assignment 3 Click the Deactivate button You will see the message Do you want to deactivate this Assignment 4 Click the OK button to deactivate the assignment or Cancel to leave it active You will be returned to the SAM ASSIGNMENTS page Note that you cannot deactivate an assignment if you do not own it You will need to ask the assignment owner to deactivate it 4 9 6 Previewing an Assignment SAM 2010 gives you two ways of previewing an assignment e Instructor View lets you preview assignments from within SAM Assignments e Student View lets you preview assignments as if you were a student 4 9 6 1 Instructor View To see the Instructor View of an assignment use the following procedure 1 Search for and select an assignment 2 Click on the Preview button e To preview an exam or training assignment see section 4 10 Using the Content Player below e To preview a project assignment see section 4 8 2 Pre
102. t to cancel the changes click the OK button You will be returned to the TRAINING page 4 7 2 2 Copying an Existing Training To copy an existing training use the following procedure 1 Click on the Training button on the navigation bar The TRAINING page will display Click on the Add New button The Add New Training wizard will start and will display the first step Select Training Once in the wizard you can exit at any time by clicking on the Cancel button This will return you to the TRAINING page Click on the Existing Training radio button and click on the OK radio button This will display Step 2 of the wizard Copy Saved Training s If you make a mistake click on the Back button to return to Select Training or the Cancel button to return to the TRAINING page Select a Subject and Status from the appropriate drop down menus This will display a list of matching training Select one or more training from the Select Saved Training s menu and click on the gt button to add to the New Training Contents menu You can select multiple training by holding down the Ctrl key to select individual training or the Shift key to select a range of training You can also click on the Select All checkbox to select all training If you would like to narrow the list enter a term into the field below the menu and click on the Search button If you make a mistake click on training in the New Training Contents menu and click on the button to remo
103. the Project Options tab Note that an indicates a mandatory field Option Description Default Setting Instructions Course Technology has provided detailed No instructions for each project You can enter instructions any additional instructions you feel might be helpful to your students here Scoring and Delivery Options practice before submitting it for a final grade You can select a value from 1 to 5 Maximum number Specify how many times students can Three of submission submit the project You may wish to allow attempts attempts students to use the same project for Set Pass Fail Select whether this project will be graded Not pass fail 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 57 e e COURSE TECHNOLOGY a CENGAGE Learning A JSAM calendar will display From here you can e To select a specific date click on it in the calendar e To select multiple days hold down the Ctrl key and click each day e To select an entire week click on the button at the beginning of a week e To select an entire month click on the icon in the upper left hand corner of each month If left unchecked the project will be immediately and always available to students once you save the assignment Option Description Default Setting threshold or a pass fail basis or not If you select pass fail a field will display so you can
104. tion bar The EXAMS page will display Search for and select an exam Click on the Edit button This will display the EXAM Edit page defaulting to the Properties tab If you do not want to change the exam click the Cancel button Make the necessary changes to the exam s properties Click on the Questions tab and make any necessary changes If you want create a companion training or to change the exam s content refer to section 4 6 6 Managing Exam Content From here you can 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 27 A ao SIV e Click on the Save and Close button to save the exam You will be returned to the EXAMS page e Click the Cancel button If you do not want to save the exam click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the EXAMS page If you are editing an exam that has a companion training note the following e Any tasks you add to or remove from the exam will also be added to or removed from companion training e You cannot add or remove tasks from an exam when either it or its companion training has been assigned 4 6 4 Copying an Exam To copy an exam use the following procedure 1 Click on the Exams button on the navigation bar The EXAMS page will display 2 Search for and select an exam 3 Click on the Copy button This will disp
105. to add them to the Training Questions menu You can select multiple questions by holding down the Ctrl key to select individual questions or the Shift key to select a range of questions You can also click on the Select All checkbox to select all exams If you would like to narrow the list enter a term into the field below the menu and click on the Search button If you make a mistake select a question and click on the lt button You can also select multiple or all questions to remove as you did above 3 When done with this and the rest of your changes you can e Click on the Save and Close button to save the training You will be returned to the TRAININGS page e Click on the Cancel button if you do not want to save the training You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the TRAININGS page 4 7 6 4 Previewing Training Questions The preview capability enables you to determine if the training has the questions and tasks you require To preview exam questions use the following procedure 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 45 A ao SIM 1 From the Questions tab select one or more questions from the Training Questions menu or click on the Select All checkbox to preview the entire training 2 Click on the Preview Selected Questions link The Preview Exam window will display listing each
106. ts and then suggest appropriate instruction through a Course Technology textbook The inclusion of SAM Projects enables you to further engage your students with active learning assignments Using these real world documents will help them be more prepared for the business world The entire family of SAM 2010 products can be used in different settings where users need or want instruction in Microsoft business applications 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 1 r A e ee S M 2 2 1 Using SAM 2010 in the Classroom Prior to being placed in a class your institution may require that students take a SAM 2010 Exam to determine their current proficiency level An Instructor might also use SAM 2010 to evaluate his or her instruction SAM 2010 can provide immediate feedback or can be used for practice mid term or final exams 2 2 2 Using SAM 2010 as a Business Tool SAM 2010 can be an integral part of the hiring process Prospective employees can be screened and tested on their proficiency in Microsoft 2010 applications by using customized SAM exams SAM 2010 can be used to determine which employees need additional instruction to obtain the level of competency their jobs require 3 Before You Begin 3 1 Licensing and Setting Up SAM 2010 Note that SAM 2010 requires a separate license and user accounts from the SAM 2010 product Please contact your Course Technology representative if you have any questi
107. ts single sign on SSO with Cengage Brain http www cengagebrain com In other words you can use the same Username and Password for both systems If you are a returning SAM 2010 user the first time you log into the SAM 2010 2 0 environment SAM will check Cengage Brain for an existing account If you do you will be prompted to enter your Cengage Brain password instead of your SAM password This will become your new SAM password If you have forgotten your Cengage Brain password click on the Forgot your password link to retrieve it 4 2 Navigating SAM 2010 Once you log into SAM 2010 you can select what functions you need to perform by clicking the appropriate button on the navigation bar on the left side of the page Depending on your role and the modules your institution as licensed your options can include e Home From here you can view system messages download software components and documentation get technical support and view tutorials e Users From here you can create and manage student user records e Sections From here you can create and manage course sections and enrollments e Exams From here you can create and manage exams e Training From here you can create and manage training e Projects From here you can select and manage projects 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 11 A aoe SIM e SAM Assignments From here you can schedule exam training and project assig
108. tton You will be returned to the TRAINING page 4 7 2 3 Adding a New Training To create a new training use the following procedure 1 Click on the Training button on the navigation bar The TRAINING page will display Click on the Add New button The Add New Training wizard will start and will display the first step Select Training Once in the wizard you can exit at any time by clicking on the Cancel button This will return you to the TRAINING page Click on the New Training radio button and click on the OK radio button This will display Step 2 of the wizard Pick and Choose from available Training questions If you make a mistake click on the Back button to return to Select Training or the Cancel button to return to the TRAINING page Select a Subject from the drop down menu This will display a list of matching tasks Select one or more tasks from the Available Questions menu and click on the gt button to add them to the New Training Contents menu You can select multiple training by holding down the Ctrl key to select individual questions or the Shift key to select a range of questions You can also click on the Select All checkbox to select all questions If you would like to narrow the list enter a term into the field below the menu and click on the Search button If you make a mistake select a question and click on the lt button You can also select multiple or all training to remove as you did above 2011 Course Tec
109. u want to cancel the changes click the OK button 4 5 5 Deactivating a Section Occasionally you will need to deactivate a section if for example a course will no longer be offered or an instructor has left your institution To deactivate a section use the following procedure 1 Click on the Sections button on the navigation bar The SECTIONS page will display Select a section Click on the Deactivate button You will see the message Do you want to deactivate the chosen section Click on the OK button to deactivate the section or Cancel to leave the section active You will be returned to the SECTIONS page 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 22 A A CENGAGE Leeming OLO OY JSAM 4 6 Exams 4 6 1 Searching for and Selecting an Exam Before you edit copy preview schedule or deactivate an exam you first need to search for and select it from SAM s database using the following procedure 1 Click on the Exams button on the navigation bar The EXAMS page will display You can search for exams by subject a range of dates during which it was created and type When you have finished entering your search criteria click on the Search button A list of matching exams will display From here you can e Click on the exam s name to view details You can exit the display by clicking on the Close button e Select an exam by clicking on the radio button to the left of its name and
110. ure 1 Click on the Training button on the navigation bar The TRAINING page will display Search for and select training Click on the Edit button This will display the TRAINING Edit page defaulting to the Properties tab Make the necessary changes to the training s properties Click on the Questions tab and make any necessary changes Refer to section 4 7 6 Managing Training Content From here you can e Click the Save and Close button to save the training A message will display indicating the training has been successfully created Click the OK button You will be returned to the TRAINING page e Click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the TRAINING page If you are editing a training that has a companion exam note the following 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 41 e e COURSE TECHNOLOGY a CENGAGE Learning SAM Any tasks you add to or remove from the training will also be added to or removed from companion exam Questions on the companion exam will not be effected You cannot add or remove tasks from a training when either it or its companion exam has been assigned 4 7 4 Copying Training To copy training use the following procedure 1 Click on the Training button on the navigation bar The TRAINING page will display
111. ustom questions are deleted from all associated exams 4 12 2 Global Options 4 12 2 1 Managing Your Institution s Global Options Global Options provides settings that control how your institution and its students use SAM 2010 These settings include Global Option Description Allow own account creation If this box is selected users will be allowed to create accounts using the New User button on the login page If it is not selected accounts must be set up for each student by a supervisor administrator or instructor either manually or using SAM 2010 s import feature Allow name changes If this box is selected a user will be allowed to modify their personal information using the My Profile screen in the student interface This only applies to the user s first name or last name Usernames i e the name used in conjunction with a password to log in to SAM 2010 cannot be modified Allow Print Certificate If this box is selected students will be able to print a Certificate of Completion to document their completed exams and projects If not allowed only instructors will be able to print certificates for students Allow Print Score If this box is selected the Certificate of Completion will include the exam or project score If not the certificate will only indicate that the student completed the exam or project Select Institution time zone Select your institution s tim
112. ve it You can also select multiple or all training to remove as you did above If desired you can review the listed trainings by selecting from either the Select Saved Training s or New Training Content menus and clicking 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 39 e e COURSE TECHNOLOGY a CENGAGE Learning SAM on the Preview Selected Training s link above each See section4 7 9 Previewing Training for further information Click on the OK button The TRAINING Add New page will display defaulting on the Properties tab Give the training a unique Name and decide whether its status should be Private or Public by clicking on the appropriate radio button Click on the Questions tab The Questions tab displays the details of the training including the specific tasks in the training and enables you to preview the tasks If you are satisfied with the training details no changes are required on this tab If you want create a companion training or to change the exam s content refer to section 4 7 6 Managing Training Content 10 From here you can e Click the Save and Close button to save the training A message will display indicating the training has been successfully created Click the OK button You will be returned to the TRAINING page e Click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK bu
113. ve selected over 150 questions to add the Launch All button will be dimmed since an exam can only have a maximum of 150 questions You can still use the Launch button to preview individual questions e Click the Launch button to the right of a specific question or task to preview it using the selected scenario document The SAM Content Player will open in a separate window Use the SAM Content Player to preview the exam See section 4 10 Using the Content Player for further instruction When you are done click the Exit button in the player s control panel or the X icon on the windows title bar to close the Content Player s window and return to the Preview Exam window Click the Close button to close the Preview Exam window and return to the EXAMS page 4 6 10 Managing Custom Questions In addition to the questions included with SAM 2010 testbank you can also add your own questions and add them to exams To manage your custom questions go to the EXAMS page and click on the Custom Questions button 4 6 10 1 Searching For and Selecting a Custom Question Before you can edit copy preview or deactivate a custom question you first need to search for and select the question from SAM s database using the following procedure 1 Click on the Exams button on the navigation bar The EXAMS page will display Click on the Custom Questions button The CUSTOM QUESTIONS page will display 2011 Course Technology 20 Channel Center Stre
114. ved from the companion exam 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 43 e e COURSE TECHNOLOGY a CENGAGE Learning SAM To create a companion training use the following procedure 4 On the Properties tab of the training click the Auto generate companion exam checkbox so it checked i e on 4 7 6 2 Enter a unique name for the training You can than modify this If you necessary afterwards See section 4 6 2 4 Adding a Reading Exam have added a textbook with end of chapter reading questions associated with it you can create a reading exam to test your students comprehension of the material These will appear to your students just like any other exam 12 13 14 15 16 17 18 19 20 21 22 Click on the Exams button on the navigation bar The EXAMS page will display Click on the Add button The Add Exam wizard will start and will display the first step Select Exam Once in the wizard you can exit at any time by clicking on the Cancel button This will return you to the EXAMS page Click on the Existing Exam radio button and then click on the OK button This will display Step 2 of the wizard Copy Saved Exam s Select a Subject and the Category Chapter Review from the appropriate drop down menus A menu called Book for Review Exam will display Select a textbook from the Book for Review Exam menu This will display a list of matching read
115. viewing a Project 4 9 6 2 Student View To see the Student View of an assignment use the following procedure 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 61 A eo SAV 1 Click on the Student View button from SAM s main menu You will be automatically logged into the student side of SAM as a virtual student of your sections 2 From here you can do the following e Click on My Account to view your Profile Note you cannot change your virtual student account e Click on Sections to view the sections in which you are virtually enrolled Note that you cannot join sections using your virtual student account e Click on SAM Assignments to view and perform your assignments as a student e Click on Reports to view your assignment grades 3 Click on the Exit Student View button on SAM s main menu when you are done to return to the instructor side of SAM 4 10 Using the Content Player As an instructor you can use the SAM Content Player to preview exams trainings and exam and training assignments The SAM Content Player is divided into three areas Title Bar Questions Area and the Control Panel 4 10 1 Title Bar Assignment Information The title bar of the Content Player s window lists general information about the assignment including e Your name e The name of the assignment If you use Internet Explorer 7 and SAM has not been added as a trusted site this information will not correctly
116. w the menu and click on the Search button If you make a mistake click on an exam in the New Exam Contents menu and click on the lt button to remove it You can also select multiple or all exams to remove as you did above If desired you can preview the listed exams by selecting them from either the Select Saved Exam s or New Exam Contents menu and clicking on the Preview Selected Exam link above each See section 4 6 9 Previewing an Exam for further information Click on the OK button The EXAM Add New page will display showing the Properties tab Give the exam a unique Name and decide whether its status should be Private or Public by clicking on the appropriate radio button Click on the Questions tab The Questions tab displays the details of the exam If you are satisfied with the exam details no changes are required on this tab If you want to create a companion training or change the exam s content refer to section 4 6 6 Managing Exam Content When done you can e Click on the Save and Close button to save the exam You will be returned to the EXAMS page e Click the Close button If you do not want to save the exam click on the Cancel button You will see the message All new information will be lost Proceed If you want to cancel the changes click the OK button You will be returned to the EXAMS page 4 6 3 Editing an Exam To edit an exam use the following procedure 1 Click on the Exams button on the naviga
117. ws Office 2010 Starter Edition for Windows Any version of the full Office 2007 suite This requires SAM 2007 Any third party application that supports Office 2010 file formats 3 5 Virus Detected If this occurs you need to run an anti virus utility to disinfect your PC and any other PC on which the file might have been stored Popular products include Norton AntiVirus and McAfee VirusScan The anti virus utility will do one of two things to the project file e If possible it will disinfect the project file and you should be able to submit it again for grading e The anti virus utility could also quarantine or delete the file If this is the case you will need to download the project file again from the Project information on the MY SAM ASSIGNMENTS page and start over 3 6 Maximum File Size Exceeded This occurs if the file you are uploading is more than 750 KB for Excel PowerPoint and Word projects and 2 MB for Access projects You should edit the file removing any extraneous content and then attempt to upload it again 4 Technical Support and Maintenance for SAM 2010 SAM Technical Support is available for faculty staff and students utilizing or working with Course Technology products The following details the Technical Support and Maintenance Procedures of Course Technology 2011 Course Technology 20 Channel Center Street Boston MA 02210 SAM 2010 A 3 e e COURSE TECHNOLOGY a CENGAGE Learning SAM 4

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