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1. e The state of any currently opened web browser Web browsers may overload the memory especially if multiple tabs or windows have been opened for some time and consume too much of system resources i e slowing down your computer In such situation restarting the web browser usually helps 25 WE ava e Running Peer To Peer connections After using the P2P protocol for sharing files the connection can sometimes remain active using up certain amount of your bandwidth As a result you can see web browsing slowdown Unknown network with a familiar name This usually only applies to users who connect to various networks typically with portable computers If a new unknown network has the same name as a well known frequently used network e g Home or MyWifi confusion can occur and you can accidentally connect to a completely unknown and potentially unsafe network AVG Advisor can prevent this by warning you that the known name actually represents a new network Of course if you decide that the unknown network is safe you can save it to an AVG Advisor list of known networks so that it is not reported again in the future In each of these situation AVG Advisor warns you of the possible problem that might occur and it provides the name and icon of the conflicting process or application Also AVG Advisor suggests what steps should be taken to avoid the possible problem Supported web browsers The feature works with the fo
2. Check to activate 96 HE ava scanning for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend that you keep this feature activated as it increases your computer security Report enhanced set of Potentially Unwanted Programs off by default Mark to detect extended packages of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer security even more however it may block legal programs and is therefore switched off by default Scan for Tracking Cookies off by default This parameter specifies that cookies should be detected HTTP cookies are used for authenticating tracking and maintaining specific information about users such as site preferences or the contents of their electronic shopping carts Scan inside archives on by default This parameters defines that scanning should check all files stored inside archives e g ZIP RAR Use Heuristics on by default Heuristic analysis dynamic emulation of the scanned object s instructions in a virtual computer environment will be one of the methods used for virus detection during scanning Scan system environment off by default Scanning will also check the system area
3. blue icon announces there was an infection detected during the scan but the infected object was removed automatically 2 red icon warns there was an infection detected during the scan and it could not be 116 HE ava removed Each icon can either be solid or cut in half the solid icons stands for a scan that was completed and finished properly the cut in half icon means the scan was canceled or interrupted Note For detailed information on each scan please see the Scan Results dialog accessible via the View details button in the bottom part of this dialog Start time date and time when the scan was launched End time date and time when the scan ended Tested objects number of objects that were checked during scanning Infections number of virus infections detected removed e High Medium these columns give the number of removed total infections found of high and medium severity respectively Info information relating to the scanning course and result typically on its finalization or interruption Rootkits number of detected rootkits Control buttons The control buttons for the Scan results overview dialog are e View details press it to switch to the Scan results dialog to view detailed data on the selected scan e Delete result press it to remove the selected item from the scan results overview to switch back to the default AVG main dialog components overview use the arrow in the u
4. Also it informs on the component s current status and specifies which of the component s services is not configured correctly Installed components list Within the AVG AntiVirus 2014 the Components Overview section contains information on the following components Computer This components covers two services AntiVirus Shield detects viruses spyware worms trojans unwanted executable files or libraries within your system and protects you from malicious adware and Anti Rootkit scans for dangerous rootkits hidden inside applications drivers or libraries Details gt gt Web Browsing Protects you from web based attacks while you search and surf the Internet Details gt gt Identity The component runs the Identity Shield service that is constantly protecting your digital assets from new and unknown threats on the Internet Details gt gt Emails Checks your incoming email messages for SPAM and blocks viruses phishing attacks or other threats Details gt gt Actions accessible e Move mouse over any component s icon to highlight it within the components overview At the same time the component s basic functionality description appears in the bottom part of the user interface e Single click component s icon to open the component s own interface with the information on the component s current status and access to its configuration and statistical data 21 WE ava 5 4 My Apps In the My Apps area t
5. C Windows System32 o Temporary Files folder C Documents and Settings User Local Windows XP or C Users user AppData Local Temp Windows Vista 7 o Temporary Internet Files C Documents and Settings User Local Settings Temporary Internet Files Windows XP or C Users user AppData Local Microsoft Windows Temporary Internet Files Windows Vista 7 Controls in the dialog e Save Saves all changes you have performed on this tab or on any other tab on this dialog and switches back to the Scheduled scans overview Therefore if you wish to configure the test parameters on all tabs press the button to save them only after you have specified all your requirements Gi Use the green arrow in the upper left section of the dialog to get back to the Scheduled scans overview 10 5 Scan Results AVG AntiVirus Scan Results Overview Name Start time End time Tested objects Infections E whole Computer Scan 6 25 2013 1 02 6 25 2013 1 03 2413 0 The Scan results overview dialog provides a list of results of all so far performed scans The chart provides the following information on each scan result e Icon The first column displays an information icon describing the status of the scan o l No infections found scan completed 110 HE ava o INo infections found scan was interrupted before completion o El Infections were found and not healed scan completed o Ellnfections were found and not healed s
6. IMAP communication o Connection in this drop down menu you can specify which kind of connection to use regular SSL SSL default lf you choose a SSL connection the data sent is encrypted without the risk of being traced or monitored by a third party This feature is available only when the destination mail server supports it e Email client IMAP Server Activation check uncheck this box to activate deactivate the IMAP server specified above 9 6 Web Browsing Protection The LinkScanner settings dialog allows you to check uncheck the following features EF AVG AntiVirus Advanced Settings Appearance 7 A Sounds LinkScanner Surf Shield Settings Temporarily Disable AVG Protection Enable Surf Shield Computer Protection Email Protection Web Browsing Protection LinkScanner Surf Shield amp Online Shield Expert Settings Identity Protection Scans Schedules Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks o e Enable Surf Shield on by default active real time protection against exploitative sites as they 62 Sy AVG are accessed Known malicious site connections and their exploitative content are blocked as they are accessed by the user via a web browser or any other application that uses HTTP e Add Secured by LinkScanner off by default confirm this option to make sure that all messages sent from the Facebook MySpace s
7. Note The known networks feature within AVG Advisor is not supported at Windows XP 64 bit 89 d d d 4 i lt d i d d i i d a a d i l d d i d i Sy ava 10 AVG Scanning By default AVG AntiVirus 2014 does not run any scans as after the initial one that you will be invited to launch you should be perfectly protected by the resident components of AVG AntiVirus 2014 that are always on guard and do no let any malicious code get into your computer Of course you can schedule a scan to run at regular intervals or manually launch a scan according to your needs any time The AVG scanning interface is accessible from the main user interface via the button graphically divided into Scan now two sections e e Scan now Press the button to link to launch the Whole Computer Scan immediately and watch its progress and results in the automatically opened Reports window EF AVG AntiVirus Reports Whole Computer Scan in progress O Whole Computer Scan Objects scanned In progress Threats found Currently scanning First time optimization scan in progress Current object C Program Files Common File MSOICONS EXE Oo Additional scan settings C D Dynamic Archive all e Options Select this button graphically displayed as three horizontal lines in a green field to open the Scan Options dialog where you can manage sch
8. O Settings Click the button to get redirected to advanced settings interface Precisely the respective dialog opens and you will be able to configure the selected service i e Identity Protection In the advanced settings interface you can edit all configuration of each security service within AVG AntiVirus 2014 but any configuration can be recommended to experienced users only eee Details Click the button and a brief description of the highlighted service appears in the bottom part of th dialog Use the green arrow in the upper left section of the dialog to get back to the main user interface with the components overview Unfortunately in AVG AntiVirus 2014 the Identity Alert service is not included If you like to use this type of protection follow the Upgrade to Activate button to get redirected to the dedicated webpage where you can purchase the Identity Alert license Please mind that even with the AVG Premium Security editions the Identity Alert service is currently available in selected regions only US United Kingdom Canada and Ireland 33 d d d d 4 4 i i d i d i d d g d d d d d d d d d i d d d d d i i d i d 5 AVG 6 4 Email Protection The Email Protection component covers the following two security services Email Scanner and Anti Spam e Email Scanner One of the most common sources
9. This update should be applied as soon as it is available e Program update contains various program changes fixes and improvements When scheduling an update it is possible to define specific parameters for both update levels e Definitions update schedule e Program update schedule 125 OF Ava Note If a scheduled program update and scheduled scan coincides the update process is of higher priority and the scan will be interrupted n such a case you will be informed about the collision 126 HE ava 15 FAQ and Technical Support Should you have any sales or technical trouble with your AVG AntiVirus 2014 application there are several ways to obtain help Please chose from the following options e Get Support Right within the AVG application you can reach a dedicated customer support page on the AVG website http www avg com Select the Help Get Support main menu item to get redirected to the AVG website with available support avenues To proceed please follow the instructions on the web page Support main menu link The AVG application menu on top of the main user interface includes the Support link that opens a new dialog with all types of information you might need when trying to find help The dialog includes basic data on your installed AVG program program database version license details and a list of quick support links Troubleshooting in help file A new Troubleshooting section is available dire
10. d i i i i i i d i d d i d i 1 d SF ava Report Potentially Unwanted Programs and Spyware threats on by default check to activate scanning for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend that you keep this feature activated as it increases your computer security Report enhanced set of Potentially Unwanted Programs off by default mark to detect extended packages of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer security even more however it may block legal programs and is therefore switched off by default Scan inside archives on by default check to scan contents of archives attached to email messages Enable thorough scanning off by default in specific situations e g suspicions of your computer being infected by an virus or attack you may check this option to activate the most thorough scanning algorithms that will scan even those areas of your computer that hardly ever get infected just to be absolutely sure Remember though that this method is rather time consuming Email attachments reporting In this section you can set additional reports abo
11. organization Usually the potential victims are contacted by a bulk email asking them to e g update their bank account details In order to do that they are invited to follow the link provided which then leads to a fake website of the bank Hoax is a bulk email containing dangerous alarming or just bothering and useless information Many of the above threats use hoax email messages to spread Malicious websites are ones that deliberately install malicious software on your computer and hacked sites do just the same only these are legitimate websites that have been compromised into infecting visitors To protect you from all of these different kinds of threats AVG AntiVirus 2014 includes specialized components For brief description of these please consult the Components Overview chapter 87 l d d d d d o d i d d 4 d d i d d l d d d d i i d Sy ava 9 15 Ignore Error Status In the Ignore error status dialog you can tick those components that you do not want to get informed about EF AVG AntiVirus Advanced Settings Appearance Cmi Ignore Error Status Temporarily Disable AVG Protection An error or warning status from the selected components will be ignored Computer Protection Email Protection Web Browsing Protection Identity Protection Scans Schedules Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ig
12. AVG AntiVirus 2014 the installation of AVG Security Toolbar is optional during the installation process you were invited to decide whether the component should be installed AVG Security Toolbar is available directly in your Internet browser At the moment the supported Internet browsers are Internet Explorer version 6 0 and higher and or Mozilla Firefox version 3 0 and higher No other browsers are supported in case you are using some alternative Internet browser e g Avant Browser you may encounter unexpected behavior Google Windows Internet Explorer JQ X le http www google cz qus_rd cr z 4 x Live Search 2 gt Wave Q search 9 Unknown M F Weather Facebook 5 2 AVG Security Toolbar consists of the following items e AVG logo with the drop down menu o Current Threat Level opens the virus lab web page with a graphical display of the current threat level on the web o AVG Threat Labs opens the specific AVG Threat Lab website at http ww avgthreatlabs com where you can find information on various websites security and the current threat level online o Toolbar Help opens the online help covering all AVG Security Toolbar functionality o Submit Product feedback opens a web page with a form that you can fill in and tell us how you feel about the AVG Security Toolbar o End User License Agreement opens the AVG website at page providing the full wording of the license agreeme
13. Scanned by Resident Shield Temporarily Disable AVG Protection O Scanall files Computer Protection AntiVirus Expert Settings Anti Rootkit Cache Server Email Protection Web Browsing Protection Identity Protection Scans BOIS LES 386 ASP BAT BIN BMP B00 CHM CLA CLAS CMD CNM COM CPL DAT DEV D I Update LL DO DRV EML EXE GIF HLP HT INF INI JPEG JPG JS LNK MD MSG N Exceptions WS 0CX 0V PAC PAD PCX PDF PGM PHP PIF PL PNG POT PP SCR SHS S MM SWF SYS TIF VBE VBS VBX VXD WMF XL XML ZL OR eT only infectable files and selected document types Always scan files with the following extensions Virus Vault AVG Self Protection Privacy Preferences Always scan files without extensions Ignore Error Status Advisor Known Networks O osu Mark the respective checkbox to decide whether you want to Scan all files or Scan infectable files and selected types of documents only To speed up the scanning and provide the maximum level of protection at the same time we recommend that you keep the default settings This way only infectable files will be scanned In the respective section of the dialog you can also find an editable a list of extensions defining files that are included in scanning Check the Always scan files without extensions on by default to ensure that even files with no extension and unknown format should be scanned by the Resident Shield We recommend that you keep this feature switched on as files without extensions are
14. User states the name of the user currently logged in at the time that the event occurred e Source gives information about a source component or other part of the AVG system that triggered the event e Event Description gives a brief summary of what actually happened e Refresh list press the button to updates all entries in the list of events e Close press the button to return to the AVG AntiVirus 2014 main window 124 WE Ava 14 AVG Updates No security software can guarantee true protection from various types of threats unless it is regularly updated Virus writers are always looking for new flaws that they can exploit in both software and operating systems New viruses new malware new hacking attacks appear daily For this reason software vendors are continually issuing updates and security patches to fix any security holes that are discovered Considering all the newly emerged computer threats and the speed at which they spread it is absolutely crucial to update your AVG AntiVirus 2014 regularly The best solution is to stick to the program default settings where the automatic update is configured Please bear in mind that if the virus database of your AVG AntiVirus 2014 is not up to date the program will not be able to detect the latest threats It is crucial to update your AVG regularly Essential virus definition updates should be daily if possible Less urgent program updates can be weekly 14 1 Update launc
15. as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend that you keep this feature activated as it increases your computer security Report enhanced set of potentially unwanted programs off by default mark to detect extended packages of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer security even more however it may block legal programs and is therefore switched off by default Scan for tracking cookies off by default this parameter stipulates that cookies should be detected HTTP cookies are used for authenticating tracking and maintaining specific information about users such as site preferences or the contents of their electronic shopping carts Scan inside archives off by default this parameter stipulates that scanning should check all files stored inside archives e g ZIP RAR Use heuristics on by default heuristic analysis dynamic emulation of the scanned object s instructions in a virtual computer environment will be one of the methods used for virus detection during scanning Scan system environment on by default scanning will also check the system areas of your computer Enable thorough scanning off by default i
16. brief description of the highlighted service appears in the bottom part of th dialog Use the green arrow in the upper left section of the dialog to get back to the main user interface with the components overview 6 5 Quick Tune component The Quick Tune component is an advanced tool for detailed system analysis and correction for how the speed and overall performance of your computer might be improved It opens from the main user interface via the Fix Performance item 35 AVG AntiVirus Quick Tune component Quick Tune is ready to analyze your PC Category Results Severity Registry Errors Not yet analyzed Red m stability Junk Not yet analyzed Tak Fragmentation Not yet analyzed Broken Shortcuts Not yet analyzed own Windo or The following categories can be analyzed and fixed registry errors junk files fragmentation and broken shortcuts e Registry Errors will give you the number of errors in Windows Registry that might be slowing your computer down or causing error messages to appear e Junk Files will give you the number of files that use up your disk space and can most likely be deleted Typically these will be many kinds of temporary files and files in the Recycle Bin e Fragmentation will calculate the percentage of your hard disk that is fragmented i e used for a long time so that most files are now scattered over different parts of the physical disk e Broken Shortcuts will find shortcu
17. component s fault status this option is equivalent to the informative function of the system tray icon reporting a problem in any AVG AntiVirus 2014 component o Resident Shield automatic threat removal notifications on by default decide whether information regarding file saving copying and opening processes should be displayed or suppressed this configuration only appears if the Resident Shield auto heal option is on o Scanning notifications on by default decide whether information upon automatic launch of the scheduled scan its progress and results should be displayed o Email Scanner notifications on by default decide whether information on scanning of all incoming and outgoing email messages should be displayed o Statistical notifications on by default keep the option checked to allow regular statistical review notification to be displayed in the system tray o Boot time improvement notifications off by default decide whether you wish to be informed about your computer boot time acceleration o AVG Advisor notifications on by default decide whether information upon AVG Advisor activities should be displayed in the slide panel on the system tray 46 Sy AVG This AVG function is designed for full screen applications where any AVG information balloons displayed e g when a scheduled scan is started would be disturbing they could minimize the application or corrupt its graphics To avoid
18. copy the number correctly Where to find the license number The sales number can be found on the CD packaging in your AVG AntiVirus 2014 box The license number will be in the confirmation email that you received after purchasing your AVG AntiVirus 2014 online You must type in the number exactly as shown If the digital form of the license number is available in the email it is recommended that you use the copy and paste method to insert it How to use the Copy amp Paste method Using the Copy amp Paste method to enter your AVG AntiVirus 2014 license number into the program ensures that the number is correctly entered Please follow these steps e Open the email containing your license number e Click the left mouse button at the beginning of the license number hold and drag the mouse to the end of the number and then release the button The number should now be highlighted e Press and hold C rl and then press C This copies the number e Point and click the position where you would like to paste the copied number e Press and hold C rl and then press V This pastes the number to the location you selected Control buttons As in most setup dialogs there are three control buttons available HE ava e Cancel click to exit the setup process immediately AVG AntiVirus 2014 will not be installed e Back click to go one step back to the previous setup dialog e Next click to continue the installation and go o
19. d d d l d d d d i d d d d d i d d d i d d d d d i i d IE ava after the Internet connection is restored Once the scheduled update is launched at the time you have specified you will be informed of this fact via a pop up window opened over the AVG system tray icon provided that you have kept the default configuration of the the Advanced Settings Appearance dialog Note If the timings of a scheduled program update and scheduled scan coincide the update process is of higher priority and the scan will be interrupted In such a case you will be informed about the collision 9 10 Update The Update navigation item opens a new dialog where you can specify general parameters regarding the AVG update E AVG AntiVirus Advanced Settings Appearance Sounds When to Update Files Temporarily Disable AVG Protection Computer Protection Email Protection Web Browsing Protection Identity Protection _ Complete at next computer restart If computer restart is required equire confirmation from the user Restart immediately Scans Schedules Update Proxy URL Manage Exceptions Post update memory scan O start memory and process scan after a successful update Additional update options Build new system restore point during each program update Use DNS update Virus Vault AVG Self Protection Privacy Preferences Require confirmation to close running applicati
20. dialog you can specify your own scans Use the Add scan schedule button to create a new scan schedule of your own The parameters of the scheduled scan can be edited or a new schedule set up on three tabs e Schedule e Settings e Location On each tab you can simply switch the traffic light button amp to deactivate the scheduled test temporarily and switch it on again as the need arises 104 Sy AVG 10 4 1 Schedule EF AVG AntiVirus Scheduled Scan en Schedule running Schedule O Run every Li hour s Run at specific times Selected days am 12 00 PM O Mon O Tue Wed O Thu Ofri Osat O sun O Run on computer startup Advanced scheduling options Run when computer starts up if task has been missed O Run even if computer is in low power mode In the upper part of the Schedule tab you can find the text field where you can specify the name of the scan schedule that is currently being defined Try to always use brief descriptive and apt names for scans to make it easier to later differentiate the scan from others For example it is not appropriate to call the scan by the name New scan or My scan since these names do not refer to what the scan actually checks On the other hand an example of a good descriptive name would be System area scan etc In this dialog you can further define the following parameters of the scan Schedule running Here you can specify time intervals for the newly sc
21. enable AVG protection at any time by right clicking the AVG tray icon and selecting Enable AVG protection Disable AVG for 10 minutes Tx 9 4 Computer Protection 9 4 1 AntiVirus AntiVirus together with Resident Shield protect your computer continuously from all known types of viruses spyware and malware in general including so called sleeping and non active malware i e malware that has been downloaded but not yet activated Ni AVG AntiVirus Advanced Settings Appearance ye s Sounds AntiVirus Settings Temporarily Disable AVG Protection Enable Resident Shield Computer Protection AntiVirus Anti Rootkit Report potentially unwanted programs and spyware threats Ask me before removing threats Cache Server Email Protection Web Browsing Protection Identity Protection Scan boot sector of removable media Scans Schedules Update Scan files referred in registry C Report enhanced set of potentially unwanted programs O scan files on close Use heuristics Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks C Enable thorough scanning Enable protection of instant messaging and P2P downloads O dea T In the Resident Shield Settings dialog you can activate or deactivate the resident protection completely by checking or unchecking the Enable Resident Shield item this option is switched on by default In addition you can select which featur
22. infections without asking me Report potentially unwanted programs and spyware threats C Report enhanced set of potentially unwanted programs J Scan for tracking cookies Settings C Scan inside archives LEZE Adjust scanning speed Scan system environment This will affect your system resources C Enable thorough scanning GB pynamic Scan for rootkits Oo Additional scan settings Oo Set additional scan reports In the upper part of the Settings tab you can find the text field where you can specify the name of the scan schedule that is currently being defined Try to always use brief descriptive and apt names for scans to make it easier to later differentiate the scan from others For example it is not appropriate to call the scan by the name New scan or My scan since these names do not refer to what the scan actually checks On the other hand an example of a good descriptive name would be System area scan etc On the Settings tab you will find a list of scanning parameters that can be optionally switched on off Unless you have a valid reason to change these settings we recommend that you keep the predefined configuration e Heal remove virus infection without asking me on by default if a virus is identified during scanning it can be healed automatically if a cure is available If the infected file cannot be healed automatically the infected object will be moved to the Virus Vault e Report potentially unwanted programs and
23. since these are a major source of infection To have this scan ready and launched automatically when needed mark the Enable Removable device scan option Note For a description of specific parameters please consult the AVG Advanced Settings Scans Whole Computer Scan chapter 9 9 Schedules In the Schedules section you can edit the default settings of e Scheduled Scan e Definitions Update Schedule e Program Update Schedule 9 9 1 Scheduled Scan The parameters of the scheduled scan can be edited or a new schedule set up on three tabs On each tab you can first check uncheck the Enable this task item to simply deactivate the scheduled test temporarily and switch it on again as the need arises 71 d i i d i d i d i i d i d d i d i 1 d EF AVG AntiVirus Advanced Settings Appearance Sounds Enable this task Temporarily Disable AVG Protection Computer Protection Email Protection Identity Protection Scans Schedule running Schedule Schedules O Runevery Scheduled Scan BB hourts Definition Update Schedule Program Update Schedule Runat specific times Update Selected days n 12 00PM Exceptions Omon Tue wed Thu O Fri O sat O Sun Virus Vault AVG Self Protection O Run on computer startup Privacy Preferences n minute detay Ignore Error Status Advisor Known Networks Advanced scheduling options Run
24. software wizard suggests that running programs and applications be shut down first to make sure there are no unwanted interruptions during the installation process Should you really experience problems during installation try to deactivate the resident protection Enable Resident Shield first If you do have to temporarily disable AVG AntiVirus 2014 you should re enable it as soon as you re done If you are connected to the Internet or a network when your antivirus software is disabled your computer is vulnerable to attacks Tick the Temporarily disable AVG protection checkbox and confirm your choice by pressing the Apply button In the newly open Temporarily disable AVG protection dialog specify for how long you wish to disable your AVG AntiVirus 2014 By default the protection will be turned off for 10 minutes which should be sufficient for any common task such as installing new software etc You can decide for a longer time period however this option is not recommended if not absolutely necessary Afterwards all deactivated components will be automatically activated again At most you can disable the AVG protection till the next computer restart 48 l d d d d i d d d d 4 i d d d i d d d d d i i d AVG AntiVirus O Temporarily Disable AYG Protection Warning Disabling AVG protection will leave your computer vulnerable to threats You can re
25. the Virus Vault e Limit Virus Vault Size use the slider to set up the maximum size of the Virus Vault The size is specified proportionally compared to the size of your local disk e Automatic file deletion in this section define the maximum length of time that objects should be stored in the Virus Vault Delete files older than days and the maximum number of files to be stored in the Virus Vault Maximum number of files to be stored d d d lt d i d i i i 1 i d i d d d d i 1 d l d 4 d E d 4 d g d d i d d a d i 4 d d i l d d d d i d Sy ava 9 13 AVG Self Protection EF AVG AntiVirus Advanced Settings Appearance Sounds Temporarily Disable AVG Protection Enable AVG Self Protection Computer Protection Email Protection Web Browsing Protection Identity Protection Scans Schedules Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks Self Protection ET The AVG Self Protection enables AVG AntiVirus 2014 to protect its own processes files registry keys and drivers from being changed or deactivated The main reason for this kind of protection is that some sophisticated threats try to disarm the antivirus protection and then freely cause damage to your computer We recommend ke
26. the certification No virus found in this message should be displayed Note Please bear in mind that only the default text wil be displayed in the requested language and your customized text will not be translated automatically 56 d 4 i d i d i i i i i d i d d d d i 1 d EF AVG AntiVirus Advanced Settings Appearance p Sounds Attachment Filter Temporarily Disable AVG Protectii C Remove attachments incoming emails only Computer Protection Email Protection amp Email Scanner Certification Mail Filtering CE Servers POP3 SMTP IMAP Web Browsing Protection Identity Protection Scans Schedules Update Exceptions Virus Vault AVG Self Protection The Attachment filter dialog allows you to set up parameters for email message attachment scanning By default the Remove attachments option is switched off If you decide to activate it all email message attachments detected as infected or potentially dangerous will be removed automatically If you want to define specific types of attachments that should be removed select the respective option e Remove all executable files all exe files will be deleted e Remove all documents all doc docx xls xlsx files will be deleted e Remove files with these comma separated extensions will remove all files with the defined extensions In the Servers section you can edit parameters
27. the help file press F1 key in any dialog in the application This section provides a list of the most frequently occurring situations when a user desires to look up professional help for a technical issue Please select the situation that best describes your problem and click it to open detailed instructions leading to the problem solution e AVG website Support Center Alternatively you can look up the solution to your problem on the AVG website http ww avg com In the Support Center section you can find a structured overview of thematic groups dealing with both sales and technical issues Frequently asked questions On the AVG website http www avg com you can also find a separate and elaborately structured section of frequently asked questions This section is accessible via the Support Center FAQs and Tutorials menu option Again all questions are divided in a well organized way into sales technical and virus categories e AVG ThreatLabs A specific AVG related website http www avathreatlabs com website safety reports is dedicated to virus issues providing structured overview of information related to online threats You can also find instructions on removing viruses spyware and advice on how to stay protected e Discussion forum You can also use the AVG users discussion forum at http forums avg com WE ava 2 AVG Installation Requirements 2 1 Operation Systems Supported AVG AntiVirus 2014 is intended
28. this situation keep the checkbox for the Enable gaming mode when a full screen application is executed option marked default setting 9 2 Sounds Within the Sound Settings dialog you can specify whether you want to be informed about specific AVG AntiVirus 2014 actions by a sound notification EF AVG AntiVirus Advanced Settings Appearance F FE Sound Settings Temporarily Disable AVG Protection Enable sound events this option is defined per user Computer Protection wakes a Do not play sounds when a fullscreen application is active Email Protection Web Browsing Protection Event File Identity Protection Scans Schedules Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks Scan started Scan finished Scan finished with a threat found C Program Files AVG AVG Resident Shield alert C Program Files AVG AVG Online Shield alert C Program Files AVG AVG Update started Update finished Update failed C Program Files AVG AVG O beau The settings are only valid for the current user account That means each user on the computer can have their own sound settings If you want to allow the sound notification keep the Enable sound events option checked the option is on by default to activate the list of all relevant actions You may also want to check the Do not play sounds when full screen application is active option to suppress the sound notificatio
29. to cancel all performed settings changes and to return to the original configuration Notify web sites In this section you can switch on off the Notify web sites that do not want to be tracked option on by default Keep this option marked to confirm that you want Do Not Track to inform the provider of a detected data collection service that you do not want to be tracked 44 l d d d l d d d d i d d d d d i d d d i d d d d d i i d Sy ava 9 AVG Advanced Settings The advanced configuration dialog of AVG AntiVirus 2014 opens in a new window named Advanced AVG Settings The window is divided into two sections the left part offers a tree arranged navigation to the program configuration options Select the component for which you want to change the configuration or its specific part to open the editing dialog in the right hand section of the window 9 1 Appearance The first item of the navigation tree Appearance refers to the general settings of the AVG AntiVirus 2014 user interface and provides a few elementary options of the application s behavior EF AVG AntiVirus Advanced Settings Appearance Sounds Language Selection Temporarily Disable AVG Protection Language changes require AVG to be restarted Computer Protection Select user interface language Email Protection English Web Browsing Protection Identity Protection Scans System T
30. to protect workstations with the following operating systems e Windows XP Home Edition SP2 e Windows XP Professional SP2 e Windows XP Professional x64 Edition SP1 e Windows Vista x86 and x64 all editions e Windows 7 x86 and x64 all editions e Windows 8 x32 and x64 and possibly higher service packs for specific operating systems Note The Identity component is not supported on Windows XP x64 On this operating system you can install AVG AntiVirus 2014 but only without the IDP component 2 2 Minimum amp Recommended HW Requirements Minimum hardware requirements for AVG AntiVirus 2014 e Intel Pentium CPU 1 5 GHz or faster e 512 MB Windows XP 1024 MB Windows Vista Windows 7 of RAM memory e 1 3 GB of free hard drive space for installation purposes Recommended hardware requirements for AVG AntiVirus 2014 e Intel Pentium CPU 1 8 GHz or faster e 512 MB Windows XP 1024 MB Windows Vista Windows 7 of RAM memory e 1 6 GB of free hard drive space for installation purposes HE ava 3 AVG Installation Process To install AVG AntiVirus 2014 on your computer you need to get the latest installation file To make sure you are installing the up to date version of AVG AntiVirus 2014 it is recommended that you download the installation file from the AVG website http www avg com The Support Downloads section provides a structured overview of the installation files for each AVG edition If you are not sure w
31. Always prompt on by default when a threat is detected you will be asked whether it should be moved to quarantine to make sure no applications you want to run are removed e Automatically quarantine detected threats mark this checkbox to specify that you want to have all possibly detected threats moved to the safe space of the Virus Vault immediately Keeping the default settings when a threat is detected you will be asked whether it should be moved to quarantine to make sure no applications you want to run are removed 65 d d i d i d i d i i i d i d d d d i 1 d Sy AVG e Automatically quarantine known threats keep this item marked if you wish all applications detected as possible malware to be automatically and immediately moved to the Virus Vault 9 8 Scans The advanced scan settings are divided into four categories referring to specific scan types as defined by the software vendor e Whole computer scan standard predefined scan of the entire computer e Specific files or folders scan standard predefined scan of selected areas of your computer e Shell extension scan specific scanning of a selected object directly from the Windows Explorer environment e Removable device scan specific scanning of removable devices attached to your computer 9 8 1 Whole Computer Scan The Whole Computer Scan option allows you to edit pa
32. C this option can be used when your computer is switched on but nobody is currently working on it On the other hand you can decrease the system resources used by extending the scanning duration Set additional scan reports Click the Set additional scan reports link to open a standalone dialog window called Scan reports where you can tick several items to define what scan findings should be reported 74 EF AVG AntiVirus Scan Reports C Report password protected archives C Report password protected documents m Report locked files O Report files containing macros O Report hidden extensions e oa A In the Computer shutdown options section you can decide whether the computer should be shut down automatically once the running scanning process is over Having confirmed this option Shutdown computer upon scan completion a new option activates that allows the computer to shut down even if it is currently locked Force shutdown if computer is locked EF AVG AntiVirus Advanced Settings Appearance Sounds Enable this task Temporarily Disable AVG Protection Computer Protection Location Email Protection Web Browsing Protection whole Computer Scan Identity Protection Scans Schedules Definition Update Schedule Program Update Schedule Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks Scan Specific Files or Folders Tay On t
33. Computer i uS aA H mM C a 2 D M eE i Ta Network 88 Special locations E Local hard drives m Program Files m f My Documents folder m Shared Documents ae e urisini sntane You can edit the Scan Specific Files or Folders configuration in the Scan Specific Files or Folders Settings dialog the dialog is accessible via the Settings link for the Scan specific files or folders within the Scan options dialog It is recommended that you keep the default settings unless you have a valid reason to change them AVG AntiVirus Scan Specific Files or Folders Settings Heal remove virus infections without asking me Report potentially unwanted programs and spyware threats C Report enhanced set of potentially unwanted programs O Scan for tracking cookies Scan inside archives LEENELT ELE Adjust scanning speed O Scan system environment This will affect your system resources C a Dynamic C Enable thorough scanning oO Additional scan settings Oo Set additional scan reports In the list of scanning parameters you can switch specific parameters on off as needed e Heal remove virus infection without asking me on by default f a virus is identified during scanning it can be healed automatically if a cure is available If the infected file cannot be healed automatically the infected object will be moved to the Virus Vault e Report Potentially Unwanted Programs and Spyware threats on by default
34. OF ava AVG AntiVirus 2014 User Manual Document revision 2014 14 2 12 2013 Copyright AVG Technologies CZ s r o All rights reserved All other trademarks are the property of their respective owners This product uses RSA Data Security Inc MD5 Message Digest Algorithm Copyright C 1991 2 RSA Data Security Inc Created 1991 This product uses code from C SaCzech library Copyright c 1996 2001 Jaromir Dolecek dolecek ics muni cz This product uses compression library zlib Copyright c 1995 2002 Jean loup Gailly and Mark Adler This product uses compression library libbzip2 Copyright c 1996 2002 Julian R Seward HE ava Contents L INtrOCGUCtION ccccccccecceee eee eee eee 5 2 AVG Installation Requirements PPOTTTeTTTTeCrrTerrrirerrirerrr terri irer ii ie err ee trier 6 2 1 Operation Systems Supported eee EEE ERE E ERASE EEE REESE EEE EES 6 2 2 Minimum amp Recommended HW Requirements eee eee eee ee eee 6 3 AVG Installation Proce SSiiiiissscsccssecciensscsenectetcenes AE aaa aaia 7 3 1 Welcome Language SelectiON rrssrrrssssunsssunsununsnnnusnnsunnnuunsnnnunnnnunnuuunnnnnunnnnnnnnnnnnnnnnn 7 3 2 Welcome License Agreement ee eee eee eee eee eee ee eee 8 3 3 Activate your ets a Eee ee ee eee rere 9 3 4 Select type of INStCAACION ss ttre ttt te ee eee eee eee eee enna eee eee e anette eee nea 10 3 5 Custom options POPPE COCOOCCCSTOCoLOOOTCCCeTeeeCoe Tere rec Cee errr reer rece re eee rere rere ere Terre re rer e
35. RESUIES cris tsetse ee ee tenn ene e eee nena n eee een eee R SERRE ERR EES 120 13 4 Email Protection RESUIES tte t tet ttt teeter ee tenet ener e eee eee eee ee nena renee ene enee eae eeeeeae 121 13 5 Online Shield RESUItS titre ttt t etre tte t teen eee ere renee ener e eee eee nen eee eee teen ee nee eee eee 122 13 6 Event HIStory scrsssett etre ete et eee ene e eee eee nn EEE EEE EEE EEE EEE EER EERE EEE E EEE EEE EEE RE EEE EEE 124 14 AVG Update ec csceeeeesecee eee ene eee eeeeeee ene ee sees eens eee e een 125 14 1 Update AUN Cette terete erence eee e eee ene eee eee een eee eee eee teen eens eee eee nee eneeeeeeeeeaae 125 14 2 Update 212 SE ee eee eee eee ee eee eee eee eee eee eee ere 125 15 FAQ and Technical SUppOrt 2 1 seeese cece eee e eee e eee eee eens ee ee eee eee ee ee ease eeeeeeeaeeeeeeeees 127 HE ava 1 Introduction This user manual provides comprehensive user documentation for AVG AntiVirus 2014 AVG AntiVirus 2014 offers real time protection against today s most sophisticated threats You can chat download and exchange files with confidence play games and watch videos without worry or interruption d ownload share files and send messages safely enjoy your life on social networks or surf and search with of a real time protection You may also want to use other sources of information e Help file A Troubleshooting section is available directly in the help file included with AVG AntiVirus 2014 to open
36. Scan results Opens a dialog providing an overview of scanning results o Resident Shield detection Opens a dialog with an overview of threats detected by Resident Shield o Identity Protection detection Opens a dialog with an overview of threats detected by Identity component o Email Protection detection Opens a dialog with an overview of mail messages attachments detected as dangerous by the Email Protection component o Online Shield findings Opens a dialog with an overview of threats detected by Online Shield o Event history log Opens the history log interface with an overview of all logged AVG AntiVirus 2014 actions Advanced settings Opens the AVG advanced settings dialog where you can edit the AVG AntiVirus 2014 configuration Generally it is recommended that you keep the default settings of the application as defined by the software vendor Help contents Opens the AVG help files Get support Opens the AVG website http ww avg com at the customer support center page Your AVG Web Opens the AVG website http www avg com 19 WE ava About Viruses and Threats Opens the online virus encyclopedia on AVG website http www ava com where you can look up detailed information on the identified virus Re Activate Opens the Activate AVG dialog with the data you have provided during the installation process Within this dialog you can enter your license number to either replace the sales numbe
37. abling this feature could impact AVG s ability to protect you correctly It Advisor Known Networks is strongly recommended to keep this feature enabled Allow in the cloud verification of threat detections Ord like AVG to personalize my experience by turning on E Within the dialog the following setting options are available e I d like to help AVG improve their products by participating in the AVG Product Improvement Program on by default f you want to help us further improve AVG AntiVirus 2014 keep the checkbox marked This will enable all encountered threats to be reported to AVG so we will be able to collect up to date information on malware from all participants worldwide and in return improve protection for everyone The report is made automatically and therefore does not cause you any inconvenience and no personal data is included in the reports o Allow to send upon user confirmation data about misidentified email on by default send information about email messages incorrectly identified as spam or about spam messages that were not detected by the Anti Spam service When sending this kind of information you will be asked for confirmation o Allow to send anonymous data about identified or suspicious threats on by default send information about any suspicious or positively dangerous code or behaviour pattern can be a virus spyware or malicious webpage your are trying to access detected on your compu
38. ages in one of following setup dialogs named Custom Options HE ava 3 2 Welcome License Agreement The Welcome to AVG Installer dialog provides then the full wording of the AVG license agreement AVG 2014 Installer ANG Welcome to AVG Installer By installing this product you are agreeing to the following terms and conditions of the AVG 2014 License Agreement and the AVG Fair Processing Notice END USER SOFTWARE LICENSE AGREEMENT IMPORTANT READ THIS AGREEMENT AGREEMENT CAREFULLY IT IS A LEGAL CONTRACT GOVERNING YOUR USE OF SOFTWARE CERTAIN SERVICES PROVIDED BY AVG AND AVG COLLECTION AND USE OF CERTAIN PERSONALLY IDENTIFIABLE INFORMATION BY CLICKING THE ACCEPT ACTIVATE OR SIMILAR OPTION OR INSTALLING OR USING THE ACCOMPANYING SOFTWARE PRODUCT YOU ON BEHALF OF YOURSELF AND OR THE COMPANY OR LEGAL ENTITY ON WHOSE DEVICE THE Privacy Policy Printable version Please read the entire text carefully To confirm that you have read understood and accept the agreement press the Accept button If you do not agree with the license agreement press the Decline button and the installation process will be terminated immediately AVG Privacy Policy Besides the license agreement this setup dialog also offers you the option to learn more about AVG Fair Processing Notice AVG Personalization and AVG Privacy Policy all mentioned functions are displayed in the dialog in the form of an active hy
39. allows you to define under which conditions the scan should should not be launched if the computer is in low power mode or switched off completely Once the scheduled scan is launched in the time you have specified you will be informed on this fact via a pop up window opened over the AVG system tray 72 Sy ava icon A new AVG system tray icon then appears in full color wth a flash light informing a scheduled scan is running Right click on the running scan AVG icon to open a context menu where you can decide to pause or even stop the running scan and also change the priority of the currently running scan Ni AVG AntiVirus Advanced Settings Appearance Sounds Enable this task Temporarily Disable AVG Protection N Computer Protection Settings Email Protection Web Browsing Protection Scan Settings Identity Protection Heal remove virus infections without asking me Scans You will be always asked for rootkits Schedules Definition Update Schedule Program Update Schedule O scan for tracking cookies Update O Scan inside archives Exceptions Use heuristics Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Scan for rootkits Report potentially unwanted programs and spyware threats O Report enhanced set of potentially unwanted programs Scan system environment CO Enable thorough scanning Advisor Known Networks O All file types ET On the Settings tab you will find a list of scanning parameters that ca
40. ameters please consult the AVG Advanced Settings Scans Whole Computer Scan chapter Compared to the Whole Computer scan dialog the Shell Extension Scan dialog also includes the section named Other settings related to AVG User Interface where you can specify whether you want the scan progress and scan results to be accessible from the AVG user interface You can also specify that the scan result should only be displayed in case an infection is detected during scanning 70 l d a d d d d d i d d 4 d d i d d d i d d d i d i d Sy ava 9 8 4 Removable Device Scan The editing interface for Removable Device Scan is also very similar to the Whole Computer Scan editing dialog Ni AVG AntiVirus Advanced Settings Appearance Sounds Temporarily Disable AVG Protection Scan Settings Computer Protection Email Protection Web Browsing Protection Identity Protection Scans Whole Computer Scan Specific Files or Folders Scan Shell Extension Scan Removable Device Scan Schedules Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks CJ Enable removable device scan oea The Removable Device Scan is launched automatically once you attach any removable device to your computer By default this scan is switched off However it is crucial to scan removable devices for potential threats
41. an specify that you want to scan only files that can be infected files that cannot get infected will not be scanned for instance some plain text files or some other non executable files including media files video audio files if you leave this box uncheck ed it will reduce the scanning time even more because these files are often quite large and are not likely to be infected by a virus Again you can specify by extensions which files should always be scanned gt Optionally you can decide to Scan files without extension this option is on by default and it is recommended that you keep it so unless you have a real reason to change it Files with no extensions are rather suspicious and should be scanned at all times e Adjust how quickly scan completes you can use the slider to change the scanning process priority By default this option value is set to the user sensitive level of automatic resource usage Alternatively you can run the scanning process slower which means the system resources load will be minimized useful when you need to work on the computer but you do not care so much how long the scanning takes or faster with increased system resources requirements e g when the computer is temporarily unattended e Set additional scan reports the link opens a new Scan Reports dialog where you can select what types of potential findings should be reported AVG AntiVirus Scan Reports m Report password protected archiv
42. ant to Scan files without extension this option is on by default and it is recommended that you keep it so unless you have a real reason to change it Files with no extensions are rather suspicious and should be scanned at all times 67 HE ava Adjust how quickly scan completes Within the Adjust how quickly scan completes section you can further specify the desired scanning speed dependent on system resource usage By default this option value is set to user sensitive level of automatic resource usage If you want the scanning to run faster it will take less time but the system resources used will increase significantly during the scan and will slow down your other activities on the PC this option can be used when your computer is switched on but nobody is currently working on it On the other hand you can decrease system resources used by extending the scanning duration Set additional scan reports Click the Set additional scan reports link to open a standalone dialog window called Scan reports where you can tick several items to define what scan findings should be reported AVG AntiVirus Scan Reports m Report password protected archives O Report password protected documents o Report locked files m Report files containing macros O Report hidden extensions e e n A 9 8 2 Specific Files or Folders Scan The editing interface for Scan Specific Files or Foldersis identical to the Whole Computer Scan editi
43. arameter parameter with multiple parameters these should be lined up in a row and separated by a space and a slash character 101 HE ava e if a parameter requires specific value to be provided e g the scan parameter that requires information on the selected areas of your computer that are to be scanned and you have to provide an exact path to the selected section the values are separated by semicolons for instance avgscanx scan C D Scanning parameters To display a complete overview of available parameters type the respective command together with the parameter or HELP e g avgscanx The only obligatory parameter is SCAN to specify what areas of the computer should be scanned For a more detailed explanation of the options see the command line arameters overview To run the scan press Enter During scanning you can stop the process using Ctrl C or Ctrl Pause CMD scanning launched from graphic interface When you run your computer in Windows Safe Mode there is also an option to launch the command line scan from the graphic user interface The scan itself will be launched from the command line the Command Line Composer dialog only allows you to specify most scanning parameters in the comfortable graphic interface Since this dialog is only accessible within the Windows Safe Mode for a detailed description of this dialog please consult the help file opened directly from the dialog 10 3 1 CMD Scan Pa
44. arance k Sounds Web Protection Temporarily Disable AVG Protection Computer Protection Email Protection Web Browsing Protection LinkScanner Surf Shield m Online Shield O Enable thorough scanning C check archives Report potentially unwanted programs and spyware threats O Report enhanced set of potentially unwanted programs Use heuristics Expert Settings Maximum part size of a file to be scanned Identity Protection v0 ee Scans Schedules Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks oea In the Web Protection dialog you can edit the component s configuration regarding the scan of the website content The editing interface allows you to configure the following elementary options o Check archives off by default scan the content of archives possibly included in the www page to be displayed o Report potentially unwanted programs and spyware threats on by default check to activate the scanning for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend that you keep this feature activated as it increases your computer security Report enhanced set of potentially unwanted programs off by default mark to detect extended package of spyware programs that are perfectly ok and harmless when acqui
45. are being closed this feature helps to protect your computer against some types of sophisticated virus Scan boot sector of removable media on by default Use Heuristics on by default heuristic analysis will be used for detection dynamic emulation of the scanned object s instructions in a virtual computer environment Scan files referred in registry on by default this parameter defines that AVG will scan all executable files added to the startup registry to avoid a known infection being executed upon next computer startup Enable thorough scanning off by default in specific situations in a state of extreme emergency you may check this option to activate the most thorough algorithms that will check all possibly threatening objects in depth Remember though that this method is rather time consuming Enable Instant Messaging protection and P2P download protection on by default check this item if you wish to verify that the instant messaging communication e g AIM Yahoo ICQ Skype MSN Messenger and data downloaded within Peer to Peer networks networks allowing direct connection between clients without a server which is potentially dangerous typically used to share music files are virus free 50 Sy AVG In the Files Scanned by the Resident Shield dialog it is possible to configure which files will be scanned by specific extensions EF AVG AntiVirus Advanced Settings Appearance s Sounds Files
46. are vendor This time the configuration is related to scanning of specific objects launched directly from the Windows Explorer environment shell extension see Scanning in Windows Explorer chapter l d d i d d d i d d i i d i d i g i l i d d d EF AVG AntiVirus Advanced Settings Appearance Sounds Temporarily Disable AVG Protection C Heat remove virus infections without asking me Scan Settings Computer Protection You will be always asked for rootkits Email Protection Report potentially unwanted programs and spyware threats Web Browsing Protection Identity Protection Scans Whole Computer Scan Scan inside archives C Report enhanced set of potentially unwanted programs O scan for tracking cookies Specific Files or Folders Scan Use heuristics Shell Extension Scan Removable Device Scan Schedules Update All file types Exceptions Define excluded extensions AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks O Scan system environment C Enable thorough scanning O Selected file types O oma The list of parameters is identical to those available for the Scan of the Whole Computer However the default settings differ for instance Whole Computer Scan by default does not check the archives but it does scan the system environment vice versa wth the Shell Extension Scan Note For a description of specific par
47. arrow to open the roll down menu Scan computer launches a scan of the whole computer Scan selected folder Switches to the AVG scanning interface and allows you to define within the tree structure of your computer which files and folders should be scanned Scan file Allows you to run an on demand test on a single specific file Click this option to open a new window with the tree structure of your disk Select the desired file and confirm the scan launch Update Automatically launches the update process for AVG AntiVirus 2014 Update from directory Runs the update process from the update files located in a specified folder on your local disk However this option is only recommended as an emergency e g in situations where there is no connection to the Internet for example your computer is infected and disconnected from the Internet your computer is connected to a network with no access to the Internet etc In the newly opened window select the folder where you have previously placed the update file and launch the update process Virus Vault Opens the interface to the quarantine space Virus Vault to where AVG removes all detected infections that cannot be healed automatically for some reason Inside this quarantine the infected files are isolated your computer s security is guaranteed and at the same time the infected files are stored for possible future repair History Offers further specific submenu options o
48. ata or other data available whether the data are being shared with other third party subjects and whether the collected data are being filed for possible further use 42 HE ava Do Not Track x Trackers on this page What is tracking 3 Web Analytics 0 blocked Comscore Beacon 0 Personal data collection x Non Personal data collection 4 Data sharing x Gt Data retention x Privacy Policy f 1 Ad Networks 1 blocked y GewedSeience 5 3 Social Buttons 0 blocked Facebook Social Plugins Google 1 Twitter Button BLOCK ALL o 4 Settings UB ave Do Not Track In the lower section of the information bubble you can see the Privacy Policy hyperlink that redirects you to the website dedicated to privacy policy of the respective detected service 8 3 Blocking tracking processes With the lists of all Ad Networks Social Buttons Web Analytics you have now the option to control which services should be blocked You can go two ways e Block All Click this button located in the bottom section of the dialog to to say you do not wish any data collection activity at all However please keep in mind that this action may break functionality in the respective webpage where the service is running ey i you do not want to block all the detected services at once you can specify whether the service should be allowed or blocked individually You may allow runn
49. ator The proxy server can also have specific rules configured for each user If your proxy server is set up this way check the Use PROXY authentication option to verify that your user name and password are valid for connecting to the Internet via the proxy server 80 HE Ava Automatic configuration If you select automatic configuration mark the Auto option to activate the respective dialog section then please select where the proxy configuration should be taken from e From browser the configuration will be read from your default Internet browser e From script the configuration will be read from a downloaded script with the function returning the proxy address e Autodetect the configuration will be detected automatically directly from the proxy server 9 10 2 URL The URL dialog offers a list of Internet addresses from which the update files can be downloaded AVG AntiVirus Advanced Settings Appearance 3 Sounds Update Settings URL Temporarily Disable AVG Protection Name Computer Protection update primary server _hittp update avg com softw Email Protection Web Browsing Protection Identity Protection Scans update backup server Schedules Update Proxy URL Manage Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks Emy Control buttons The list and its items can be modified using the following control buttons e Add op
50. bsites v g g g google cz Jul 17 2013 173 194 40 55 Fast 56 1 KB Yes Top Site US Disabled httpviseznam cz http icentrum czi hitoviwww atlas cz httpvizive czt e Do Not Track the DNT service helps you identify websites that are collecting data about your online activities and gives you the choice to allow or disallow it Details gt gt e Delete the trash bin button offers a roll down the menu where you can select whether you want to delete information on your browsing downloads online forms or delete all of your search history at once e Weather the button opens a new dialog providing information on the current weather in your location and the weather forecast for the next two days This information is updated regularly every 3 6 hours In the dialog you can change the desired location manually and to decide whether you want to see the temperature info in Celsius or Fahrenheit iz Oy The Brno Czech Republic puan Updated 7 17 13 11 00 AM Local Time anne 25 C Today o Thursday Hi 28 C Lo 18 C Hi 27 C Lo 17 C oF c 7 change location Sunrise 05 07 AM Sunset 08 52 PM Frida 2 Lo 1 y Hi 28 C 6 C a e Facebook This buttons allows you connect to the Facebook social network directly from within the AVG Security Toolbar 39 SF ava e Shortcut buttons for quick access to these applications Calculat
51. cal disks including the flash disk but excluding floppy disk CD drives 52 l d d d d d o d i i d 4 d d i d d i l d d d d i i d IE AVG 9 4 3 Cache Server The Cache Server Settings dialog refers to the cache server process designed to speed up all types of AVG AntiVirus 2014 scans EF AVG AntiVirus Advanced Settings Appearance g Sounds Cache Server Settings Temporarily Disable AVG Protection Caching enabled Computer Protection AntiVirus Anti Rootkit Cache Server Email Protection Web Browsing Protection Identity Protection Scans Schedules Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks Enable adding new files into cache CAUTION Disabling any of these options may decrease your system performance It is strongly recommended to keep them enabled oea The cache server gathers and keeps information on trustworthy files a files is considered trustworthy if signed with digital signature on a trustworthy source These files are then automatically considered to be safe and do not need to be re scanned therefore these files are skipped during scanning The Cache Server Settings dialog offers the following options for configuration e Caching enabled on by default uncheck the box to switch off the Cache Server and empty the cache memory Please note t
52. can was interrupted before completion o Infections found and all were healed or removed scan completed o ilInfections found and all were healed or removed scan was interrupted before completion Name The column provides the name of the respective scan Either it is one of the two predefined scans or your own scheduled scan Start time Gives the exact date and time the scan was launched End time Gives the exact date and time the scan finished was paused or interrupted Tested objects Provides the total number of all objects that were scanned Infections Gives the number of removed total infections found High Medium Low The subsequent three columns give the number of high medium and low severity infections found respectively Rootkits Provides the total number of rootkits found during the scanning Dialog controls View details Click the button to see detailed information about a selected scan highlighted in the chart above Delete results Click the button to remove a selected scan result information from the chart Use the green arrow in the upper left section of the dialog to get back to the main user interface with the components overview 10 6 Scan results details To open an overview of detailed information on a selected scan result click the View details button accessible in the Scan results overview dialog You will get redirected to the same dialog interface describing in detai
53. cess each email message offering maximum possible protection from unwanted email messages Anti Spam uses a regularly updated database for the detection of spam It is also possible to use RBL servers public databases of known spammer email addresses and to manually add email addresses to your Whitelist never mark as spam and Blacklist always mark as spam EF AVG AntiVirus Email Protection Email Scanner Anti Spam CC D NOT INSTALLED _ Disabled for outgoing messages Upgrade to activate oOo Settings n Statistics eee Details eee Details Email Protection scans incoming and outgoing emails and filters spam To switch between both sections of the dialog you can simply click anywhere in the respective service panel The panel then gets highlighted in a lighter shade of blue In both sections of the dialog you can find the following controls Their functionality is the same whether they belong to one security service or another Email Scanner or Anti Spam 34 SF Ava Enabled Disabled The button may remind you of a traffic light both in appearance and in functionality Single click to switch between two positions The green color stands for Enabled which means that the security service is active and fully functional The red color represents the Disabled status i e the service is deactivated If you do not have a good reason to deactivate the service we strictly recommend that you keep the default setting
54. ctly in the help file included with AVG AntiVirus 2014 to open the help file press F1 key in any dialog in the application This section provides a list of the most frequently occurring situations when a user desires to look up professional help for a technical issue Please select the situation that best describes your problem and click it to open detailed instructions leading to the problem solution AVG website Support Center Alternatively you can look up the solution to your problem on the AVG website http www avg com In the Support Center section you can find a structured overview of thematic groups dealing with both sales and technical issues e Frequently asked questions On the AVG website htto www avg com you can also find a separate and elaborately structured section of frequently asked questions This section is accessible via the Support Center FAQs and Tutorials menu option Again all questions are divided in a well organized way into sales technical and virus categories e AVG ThreatLabs A specific AVG related website http ww avathreatlabs com website safety reports is dedicated to virus issues providing structured overview of information related to online threats You can also find instructions on removing viruses spyware and advice on how to stay protected e Discussion forum You can also use the AVG users discussion forum at http for ums avg com 127
55. de of this section For detailed information on each component s functionality please consult the Components Overview chapter of this documentation To revert to the default configuration pre set by the software vendor use the Default button Control buttons As in most setup dialogs there are three contro buttons available e Cancel click to exit the setup process immediately AVG AntiVirus 2014 will not be installed e Back click to go one step back to the previous setup dialog e Next click to continue the installation and go one step further 3 6 Install progress The Install Progress dialog shows the progress of the installation process and does not require any intervention AVG 2014 Installer ANG AntiVirus Install Progress Install features and updates Uninstalling feature Installation can take a few minutes Feel free to do other things while you oti ial wait Please be aware that the installation does dose your browser tabs Minimize to taskbar so we do not recommend working online during the install Click the Minimize to taskbar button and we will notify you when completed After the installation process is finished you will be automatically redirected to the next dialog Control buttons There are two control buttons available in this dialog e Minimize The installation process may take several minutes Click the button to minimize the dialog window into an icon visible on the sy
56. e Sear ODN aa gt IpM File Folder L Borland ab Cut M File Folder P M File Folder di Common Files B Copy s Contr Debugging Tool a ie Folder B Hide Files and Fd YY Create Shortcut M File Folder Internet Explorer m Delete AM rie Folder J Java d Rename M nig Folder J Microsoft NET d M File Folder Recy J Microsoft Game a Properties M File Folder B Microsoft Rael a ozilla Maintenance S 05 PM File Folder B Microsoft Silverli d Mozilla Thunderbird 3 3 30 2011 10 26 AM File Folder OL MSBuild 11 7 9006 735 PM File Folder e Within Windows Explorer highlight the file or folder you want to check e Right click your mouse over the object to open the context menu e Select the Scan with AVG option to have the file scanned with AVG AntiVirus 2014 10 3 Command Line Scanning Within AVG AntiVirus 2014 there is the option of running the scan from the command line You can use this option for instance on servers or when creating a batch script to be launched automatically after the computer boot From the command line you can launch the scan with most parameters as offered in the AVG graphical user interface To launch the AVG scan from the command line run the following command within the folder where AVG is installed e avgscanx for 32 bits OS e avgscana for 64 bits OS Syntax of the command The syntax of the command follows e avgscanx parameter e g avgscanx comp for scanning the whole computer e avgscanx p
57. e detected infectious object should be moved to the Virus Vault In the Certification dialog you can mark the specific checkboxes to decide whether you want to certify your incoming mail Certify incoming email and or outgoing mail Certify outgoing email For each of these options you can further specify the With attachments only parameter so that the certification is only added to email messages with attachments 55 d d i d i d i i i i i d i d d d d i 1 d Ni AVG AntiVirus Advanced Settings Appearance ae Sounds Certification Temporarily Disable AVG Protecti o Certify incoming email Computer Protection Email Protection Email Scanner Certification Mail Filtering Servers Email certification text POP3 SMTP IMAP Web Browsing Protection Identity Protection Scans Schedules Update Exceptions Virus Vault AVG Self Protection No virus found in this message Lanquage used for email certification text Default install language O Coa By default the certification text consists of just a basic information that states No virus found in this message However this information can be extended or changed according to your needs write the desired text of certification into the Email certification text field In the Language used for the email certification text section you can further define in which language the automatically generated part of
58. e main menu item Options Advanced settings and edit the AVG configuration in the newly opened AVG Advanced Settings dialog 15 Sy AVG 5 AVG User Interface AVG AntiVirus 2014 opens with the main window oe E wr 4 AVG AntiVirus a Join us on Facebook Reports lt Support Options v You are protected Z P Q Q Computer Web Browsing Identity Emails Firewall g A M Fix Performance Mobile protection Speedtest MultiMi More from AVG S Scan now 2 Checking for updates The main window is divided into several sections e Upper line navigation consists of four active links lined up in the upper section of the main window Like AVG Reports Support Options Details gt gt Security Status Info provides basic information on the current status of your AVG AntiVirus 2014 Details gt gt Installed components overview can be found in a horizontal strip of blocks in the central section of the main window The components are displayed as light green blocks labeled by the respective component icon and provided with the information on the component status Details gt gt e My Appsare graphically depicted in the lower central strip of the main window and offer you an overview of applications complementary to AVG AntiVirus 2014 that are either already installed on your computer or recommended for installation Details gt gt Scan Update quick links are placed in the lower line of blocks in the mai
59. e switched off by default Scan for Tracking Cookies off by default This parameter specifies that cookies should be detected HTTP cookies are used for authenticating tracking and maintaining specific information about users such as site preferences or the contents of their electronic shopping carts Scan inside archives off by default This parameter specifies that scanning should check all files stored inside archives e g ZIP RAR Use Heuristics on by default Heuristic analysis dynamic emulation of the scanned object s instructions in a virtual computer environment will be one of the methods used for virus detection during scanning Scan system environment on by default Scanning will also check the system areas of your computer Enable thorough scanning off by default In specific situations Suspicions about your computer being infected you may check this option to activate the most thorough scanning algorithms that will scan even those areas of your computer that rarely get infected just to be absolutely sure Remember though that this method is rather time consuming Scan for rootkits on by default includes anti rootkit scanning into the scanning of the whole computer The anti rootkit scan can be also launched separately Additional scan settings the link opens a new Additional scan settings dialog where you can specify the following parameters 93 AVG AntiVirus Additional Scan Settings C
60. e that is still to be scanned with Online Shield Even if the downloaded file is bigger than specified and therefore will not be scanned with Online Shield you are still protected if the file is infected the Resident Shield will detect it immediately 9 7 Identity Protection Identity Protection is an anti malware component that protects you from all kinds of malware spyware bots identity theft using behavioral technologies and provides zero day protection for new viruses for a detailed description of the component s functionality please consult the Identity chapter The Identity Protection settings dialog allows you to switch the elementary features of the Identity Protection component on off Ni AVG AntiVirus Advanced Settings Appearance 3 Identity Protection Settings Sounds Temporarily Disable AVG Protection Activate Identity Protection Computer Protection Always prompt Email Protection Web Browsing Protection a Identity Protection Automatically quarantine known threats Automatically quarantine detected threats Scans Schedules Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks Activate Identity Protection on by default uncheck to turn off the Identity component We strongly recommend not doing this unless you have to When the Identity Protection is activated you can specify what to do when a threat is detected e
61. e update e Help opens the help file on the start page 5 7 AVG Gadget The AVG gadget is displayed on the Windows desktop Windows Sidebar This application is only supported in the operating systems Windows Vista Windows 7 and Windows 8 The AVG gadget offers immediate access to the most important AVG AntiVirus 2014 function i e scanning and updating SCAN NOW UPDATE NOW feo AVG gadget controls If needed the AVG gadget allows you to launch a scan or an update immediately It provides a quick link connecting you to the major social networks Facebook Twitter and offers quick searching Following you may find an overview of all available controls e Scan now click the link to start the whole computer scan directly You can watch the progress of the scanning in the alternative user interface of the gadget A brief statistical overview provides information on the number of scanned objects threats detected and threats healed During the scan you can always pause or stop the scanning process For detailed data related to the scan results please consult the standard Scan results _ overview dialog that can be opened directly from the gadget 24 HE ava via the Show details option the respective scan results will be listed under Sidebar gadget scan scanning SCAN RESULT 7 Show details 2 anew gears Sh tails CLOSE e Update now click the Update now link to launch the AVG AntiVirus 2014 update direct
62. ect to and if a new network is found with an already used network name which can lead to confusion it will notify you and recommend that you check the network s safety If you decide that the new network is safe to connect to you can also save it to this list Via the link provided in the AVG Advisor tray notification that slides over the system tray once an unknown network is detected For details please see chapter on AVG Advisor AVG Advisor will then remember the 88 d d i d i d i i i i i d i d d d d i 1 d IE ava unique attributes of the network specifically the MAC address and will not display the notification next time Each network that you connect to will be automatically considered the known network and added to the list You can delete individual entries by pressing the Remove button the respective network will then be considered unknown and potentially unsafe again In this dialog window you can check which networks are considered to be known EF AVG AntiVirus Advanced Settings Appearance H Sounds AVG Advisor Known Networks List Temporarily Disable AVG Protection p od Network MAC Address Computer Protection Email Protection Web Browsing Protection Identity Protection Scans Schedules Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks ET
63. ected data collection services Si Click the icon to see the following dialog Do Not Track B Trackers on this page What is tracking 3 Web Analytics 0 blocked Comscore Beacon Facebook Connect Google Analytics amp 1 Ad Networks 1 blocked GreweSeience 3 Social Buttons 0 blocked Facebook Social Plugins Google 1 Twitter Button BLOCK ALL ol G Settings WB ava Do Not Track 41 HE ava All detected data collection services are listed in the Trackers on this page overview There are three types of data collection activities recognized by AVG Do Not Track Web Analytics allowed by default Services used to improve the performance and experience of the respective website In this category you can find services as Google Analytics Omniture or Yahoo Analytics We recommend not to block web analytics services as the website might not work as intended Ad Networks some blocked by default Services that collect or share data about your online activity on multiple sites either directly or indirectly to offer you personalized Ads unlike of content based Ads This is determined based on the privacy policy of each Ad network as available on their website Some ad networks are blocked by default Social Buttons allowed by default Elements designed for improving the social networking experience Social buttons are served from the social networks to the site you are
64. ection will remove the code into the Virus Vault and undo any changes that have been made to the system code injections registry changes ports opening etc You do not need to initiate a scan to be protected The technology is very proactive rarely needs updating and is always on guard EF AVG AntiVirus Identity Protection Identity Protection Identity Alert ENABLE Upgrade to activate to Settings Details eee Details AVG Identity Alert monitors the internet for potential misuse of your Identity In the dialog you can find the following controls Enabled Disabled The button may remind you of a traffic light both in appearance and in functionality Single click to switch between two positions The green color stands for Enabled which means that the Identity Protection security service is active and fully functional The red color represents the Disabled status i e the service is deactivated If you do not have a good reason to deactivate the service we strictly recommend that you keep the default settings for all security configuration The default settings guarantees the optimum performance of the application and your maximum security If for some reason you wish to deactivate the service you will be warned about the possible risk immediately by the red Warning sign and the information that you are not fully protected at the moment Please mind that you should activate the service again as soon as possible
65. ed and overall performance of your computer might be improved MulitMi brings all your email and social accounts together to one safe place making it easier to get in touch with your family and friends to browse the Internet share photos videos and files MultiMi contains the LinkScanner servce that protects you from the increasing number of threats on the web by analyzing the web pages behind all the links on any web page you re viewing and making sure they re safe AVG Toolbar is available directly in your Internet browser and guards your maximum security while browsing the Internet For detailed information on any of the My Apps applications click the respective block You will get redirected to the dedicated AVG webpage where you can also download the component immediately 5 5 Scan Update Quick Links Quick links are located in the lower line of buttons in the AVG AntiVirus 2014 user interface These links allow you to immediately access the most important and most frequently used features of the application i e scanning and update The quick links are accessible from all dialogs of the user interface e Scan now The button is graphically divided into two sections Follow the Scan now link to launch the Whole Computer Scan immediately and watch its progress and results in the automatically opened Reports window The Options button opens the Scan Options dialog where you can manage scheduled scans and edit parameters of the Who
66. ed users who have a valid reason to install AVG AntiVirus 2014 with non standard settings e g to fit specific system requirements If you decide for this option several new options will be activated in the dialog e Install the AVG Toolbar to improve your Internet protection If you do not change the default settings this component will be installed automatically into your default Internet browser currently supported browsers are Microsoft Internet Explorer version 6 0 or higher and Mozilla Firefox version 10 HE ava 3 0 or higher and to provide you with comprehensive online protection while surfing the Internet No other browsers are supported in case you are using some alternative Internet browser e g Avant Browser you may encounter unexpected behavior Set and maintain AVG Secure Search as your default homepage and new tab page Keep checked to confirm you want to open your default internet browser and all its tabs with the AVG Secure Search set as your homepage Set and maintain AVG Secure Search as your default search provider Keep checked to confirm you want to use the AVG Secure Search engine that closely cooperates with the Link Scanner Surf Shield for your maximum security online Destination folder Here you are supposed to specify the location where AVG AntiVirus 2014 should be installed By default AVG AntiVirus 2014 will be installed to the program files folder located on drive C as stated in the text fie
67. eds to restart in order to change languages System tray notifications Within this section you can suppress displaying system tray notifications on the status of the AVG AntiVirus 2014 application By default the system notifications are allowed to be displayed It is highly recommended that you keep this configuration System notifications provide information for example on launching the scanning or updating process or on status changes of a AVG AntiVirus 2014 component You should certainly pay attention to these notifications However if for some reason you decide that you do not wish to be informed in this way or that you would like only certain notifications related to a specific AVG AntiVirus 2014 component to be displayed you can define and specify your preferences by checking unchecking the following options e Display system tray notifications on by default by default all notifications are displayed Uncheck this item to completely turn off the display of all system notifications When turned on you can further select what specific notifications should be displayed o Update notifications on by default decide whether information regarding the AVG AntiVirus 2014 update process launch progress and finalization should be displayed o Component change notifications off by default decide whether information regarding the component s activity inactivity or its potential problem should be displayed When reporting a
68. edule scanning of the whole computer or scanning of specific files or folders In case you select scanning of specific files or folders in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned expand items by clicking the plus node until you find the folder you wish to scan You can select multiple folders by checking the respective boxes The selected folders will appear in the text field on the top of the dialog and the drop down menu will keep your selected scan history for later use Alternatively you can enter the full path to the desired folder manually if you enter multiple paths it is necessary to separate wth semi colons wthout extra spaces Within the tree structure you can also see a branch called Special locations Below is a list of locations that will be scanned once the respective checkbox is marked e Local hard drives all hard drives of your computer e Program files o C Program Files o in 64 bit version C Program Files x86 e My Documents folder o for Win XP C Documents and Settings Default User My Documents o for Windows Vista 7 C Users user Documents e Shared Documents o for Win XP C Documents and Settings All Users Documents o for Windows Vista 7 C Users Public Documents 109 HE ava e Windows folder C Windows e Other o System drive the hard drive on which the operating system is installed usually C o System folder
69. eduled scans and edit parameters of the Whole Computer Scan Scan of Specific Files or Folders E AVG AntiVirus Scan Options Manage scheduled scans Scan whole computer me Scan specific files or folders Scan computer for rootkits 90 HE ava In the Scan Options dialog you can see three main scan configuration sections o Manage schedules scans Click this option to open a new dialog with an overview of all scan schedules Before you define your own scans you will only be able to see one scheduled scan predefined by the software vendor listed in the chart The scan is turned off by default To turn it on right click on it and select the Enable task option from the context menu Once the scheduled scan is enabled you may edit its configuration via the Edit scan schedule button You can also click the Add scan schedule button to create a new scan schedule of your own Scan whole computer Settings The button is divided into two sections Click the Scan whole computer option to immediately launch the scanning of the entire of your computer for details on the scan of the whole computer please see the respective chapter called Predefined scans Scan whole computer Clicking the Settings section will take you to the configuration dialog of the whole computer scan O Scan specific files or folders Settings Again the button is divided into two sections Click the Scan specific files or folders op
70. ee eee nea ee eenenneneeeenaaas 24 5 8 AVG AGVISOriistiertstetinidwttinpstiiinis an teinet eee a ad ibinida aa oiia a ieiki 25 5 9 AVG Acceleratop ss ss sssssussssansannssansunnssansunussannunnssunnunnnnnnnunnnnnnnuunnnnnnunnnnnnnnn RE EEE 26 6 AVG COMPONENUtS ees seceeeeeeeeeeeeeeeeeee eee e eee eee eee eee 27 6 1 Computer PrOCeCtiON ss etter teen eee e eee eee eee e eee e eee eee eee eee e nee ene seen eneenaneaeee 27 6 2 Web Browsing PrOtCE CtiION ss tte cette reer eee eee eee eee eee 30 6 3 Identity PrOtCE CtION street tt eee eee eee eee eee eee eee eee eee 32 6 4 Email Protections ss tet ttre t ete n renee nee erence eee e eee e eee eee ee ee eee eee eee nee eee eta 34 6 5 Quick Tune component LMP PORTE Ph Tee tee eeaee 35 WE ava 7 AVG Security ToOlbares scsssscccsecceseeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeseaeeseaeeseaeeseaeeeeaeeaeaenaeas 38 8 AVG Do Not Trach ssiiscssicsccdtcscarennidctas sesiadidesivesancddenurdavedtvasnweadsdveaesenmetedevaeesseeedansres 41 8 1 AVG Do Not Track interfaces ttt ttt ttt t ett n enter ee ence eee ne eee ene e eee nee nee ee en eeteaeeeenereeeneeneaens 41 8 2 Information on tracking PFOCESSES sss tttt ete ee eee ee eee e eee eee e eee eee eee ee sees ea ee nena neat nae na tent ents 42 8 3 Blocking tracking PFOCESSES tert t teeter tee e eee eee eee e eee eee eee e eee e ee eeeeeena ene eeeeeseaeanneeenes 43 8 4 AVG Do Not Track settings E E EAN EEA E EEN E Sra alm E me ATE 44 9 AVG Advanced Setti
71. ee er ee eer 11 3 6 Install PFOGFESS t tt ete t eter ee renee ee eee eeaeeaenaeeaeaaenaeaeeanentea nnn nnn 12 3 7 Congratulations eee eee eee ee eee eee eee ee eee eee eee ee eee eee ee ee eee eee ee ee eee eee ree 13 4 After Installation escsccccccnccennenenee cen ee 14 4 1 Product registration E a RiRRcRtasa Aaah a a Rta ESRI E STAAL E RAE Ram RL GRR map RA 14 4 2 ACCESS tO user INCEFACE setter ttt e teen eee e eee e eee eee eee RE REE RE EERE EE EES 14 4 3 Scanning of the whole computer nsssansonsunpnnnunnnnuusannunsunpannnnsunSuuSNNSEBENEENEEBENNAAEEENEEBENDEN 14 4 4 Eicar teSt sssssrssssrssssnnssnnnunnnunnnnunnnnunnnnunnnnnnnnnnnnnnnnnnnnnnnnnununnuunnNuNENNEENNENENNEE eee ee 14 4 5 AVG default configuration eee eee eee ere eee eee eee eee eee rere eee ere 15 S AVG User Intra Ce tiscccicsscsciiesciiccvcecedsccniasvewtcdneiescntsnwecaaseteanaetuswenesuaneanwsatbacenccwesse 16 5 1 Upper Line Navigation sence enone enone eee Re Hen Heese EOE OHOH ES EO HOES CROSSED ONS EEE EOEESEOEEEEENOESSRSEOEEEEOESE 17 5 2 Security Status InfOrrssstcceseete cece eee e ener eee eee eee eee eee ERE RARER SEES EERE EE EE EES 20 5 3 Components O V aVd ere eer cere errr 21 5 4 My APPS creteetetee eee ee eee ee eee ee eee tence eee e neat eee e tee e EE EEE AEE ERE EEE AOE Eee EH Ee Gee EE EE EEO EE EEE EEE RE REELED 22 5 5 Scan Update Quick LINKS tet teeter eee eee eR eR ERE 22 5 6 System Tray COM tree eee eee eee 23 5 7 AVG Gadget serie erent ee eee e
72. emporary Internet files and allows you to treat all potentially harmful items in the same way as any other infection Data Safe enables you to create secure virtual vaults to store valuable or sensitive data in The contents of a Data Safe are encrypted and protected with a password of your choice so that nobody can access it without authorization EF AVG AntiVirus Computer Protection AntiVirus Data Safe settings Create Your Safe In Statistics eee Details eee Details AntiVirus protects your computer from viruses spyware worms and trojans To switch between both sections of the dialog you can simply click anywhere in the respective service panel The panel then gets highlighted in a lighter shade of blue In both sections of the dialog you can find the following controls Their functionality is the same whether they belong to one security service or another AntiVirus or File Vaults Enabled Disabled The button may remind you of a traffic light both in appearance and in functionality Single click to switch between two positions The green color stands for Enabled which 27 IE AVG means that the AntiVirus security service is active and fully functional The red color represents the Disabled status i e the service is deactivated If you do not have a good reason to deactivate the service we strictly recommend that you keep the default settings for all security configuration The default settings guarante
73. ens a dialog where you can specify a new URL to be added to the list Edit opens a dialog where you can edit the selected URL parameters Delete deletes the selected URL from the list e Move up moves the selected URL one position up in the list Move down moves the selected URL one position down in the list HE Ava 9 10 3 Manage The Update Management dialog offers two options accessible via two buttons AVG AntiVirus Advanced Settings Appearance Sounds Update Management Temporarily Disable AVG Protection Use the button below to remove all temporary update files Computer Protection Email Protection Web Browsing Protection v te temporary update files Identity Protection Scans Schedules Update Proxy URL Manage Use the button below to restore the previous virus database version Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks e Delete temporary update files press this button to delete all redundant update files from your hard disk by default these files are saved for 30 days e Revert virus database to previous version press this button to delete the latest virus base version from your hard disk and return to the previously saved version new virus base version will be a part of the following update 9 11 Exceptions In the Exceptions dialog you can to define exceptions that is items that AVG AntiVirus 2014 will ignore Typ
74. eping this feature turned on 9 14 Privacy Preferences The Privacy Preferences dialog invites you to participate in AVG product improvement and to help us increase the overall Internet security level Your reporting helps us collect up to date information on the latest threats from all participants worldwide and in return we can improve protection for everyone The reporting is made automatically and therefore does not cause you any inconvenience No personal data is included in the reports The reporting of detected threats is optional however we do ask you to keep this option switched on It helps us improve protection for both you and other AVG users 85 EF AVG AntiVirus Advanced Settings Appearance i Sounds Privacy Preferences Temporarily Disable AVG Protection With your permission this software can collect anonymous data in accordance with Computer Protection AVG s Privacy Policy This is used to improve your security and personalize your Email Protection experience AVG does not store any personally identifiable information and does not share any information with 3rd parties Web Browsing Protection Identity Protection I d like to help AVG improve its products by participating in AVG s P Scans Improvemer Sete Send anonymous data about identified or suspicious threats Update Exceptions Send anonymous data about this software s usage Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status CAUTION Dis
75. eport enhanced set of potentially unwanted programs O Scan for tracking cookies C Scan inside archives HEELS Adjust scanning speed Scan system environment This will affect your system resources O Enable thorough scanning CD E Scan for rootkits oO Additional scan settings oO Set additional scan reports list of Scanning parameters you can switch on off specific parameters as needed e Heal remove virus infection without asking me on by default lf a virus is identified during scanning it can be healed automatically if a cure is available If the infected file cannot be healed automatically the infected object will be moved to the Virus Vault e Report Potentially Unwanted Programs and Spyware threats on by default Check to activate 92 WE ava the scanning for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend that you keep this feature activated as it increases your computer security Report enhanced set of Potentially Unwanted Programs off by default Mark to detect extended packages of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer security even more however it may block legal programs and is therefor
76. ers enable you to specify in detail what should be included in anti rootkit scanning These settings are intended for advanced users we recommend that you keep all options switched on You can also pick the rootkit scanning mode e Quick rootkit scan scans all running processes loaded drivers and the system folder typically c Windows e Full rootkit scan scans all running processes loaded drivers the system folder typically c Windows plus all local disks including the flash disk but excluding floppy disk CD drives 10 2 Scanning in Windows Explorer Besides the pre defined scans launched for the entire computer or its selected areas AVG AntiVirus 2014 also offers the option of quick scanning of a specific object directly in the Windows Explorer environment If you want to open an unknown file and you cannot be sure of its content you may want to have it checked on demand Follow these steps 100 Ows gt Program Files gt X s Search File Edit View Tools Help Col Faronte nks Name f Date modified Type Size E Documents d Adobe 2 10 2010 4 18 PM File Folder b pi J Explore M File Folder Pictures BD asi W open M File Folder Ne mae Bi protect M File Folder oe m sf M File Folder Folders v E Share AM File Folder J Program Files a m Restore previous versions M ril Folder 1 J Adobe di WB Scan with AVG M File Folder a J ave d M File Folder a Bh AVG Secur
77. es m Report password protected documents O Report locked files m Report files containing macros T Report hidden extensions Ce Cee Warning These scan settings are identical to the parameters for a newly defined scan as described in the AVG Scanning Scan scheduling How to Scan chapter Should you decide to change the default configuration of the Scan specific files or folders you can then save your new setting as the default configuration to be used for all further scans of specific files or folders Also this configuration will be used as a template for all of your newly scheduled scans all customized scans are based on the current configuration of the Scan of selected files or folders 10 1 3 Scan computer for rootkits Scan computer for rootkitsis detecting and effectively removing dangerous rootkits i e programs and technologies that can camouflage the presence of malicious software on your computer A rootkit is designed to take fundamental control of a computer system without authorization by the system s owners and 98 HE ava legitimate managers The scan is able to detect rootkits based on a predefined set of rules If a rootkit is found it does not necessarily mean it is infected Sometimes rootkits are used as drivers or they are a part of correct applications Scan launch Scan computer for rootkits can be launched directly from the Scan options dialog by clicking on the Scan computer for r
78. es of the resident protection should be activated e Ask me before removing threats on by default check to ensure that the Resident Shield will not perform any action automatically instead it will display a dialog describing the detected threat 49 WE ava allowing you to decide what should be done If you leave the box unchecked AVG AntiVirus 2014 will automatically heal the infection and if this is not possible the object will be moved into the Virus Vault Report Potentially Unwanted Programs and Spyware threats on by default check to activate scanning for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend that you keep this feature activated as it increases your computer s security Report enhanced set of Potentially Unwanted Programs off by default mark to detect extended packages of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer s security even more however it can possibly block legal programs and is therefore switched off by default Scan files on close off by default on close scanning ensures that AVG scans active objects e g applications documents when they are being opened and also when they
79. es or Folders scans only those areas of your computer that you have selected to be scanned selected folders hard disks floppy discs CDs etc The scanning progress in case of virus detection and its treatment is the same as when scanning the whole computer any virus found is healed or removed to the Virus Vault Specific files or folders scanning can be used to set up your own tests and their scheduling based on your needs Scan launch The Scan of specific files or folders can be launched directly from the Scan options dialog by clicking on the Scan specific files or folders button A new dialog called Select specific files or folders for scanning opens In the tree structure of your computer select those folders you want to scan The path to each selected folder will be generated automatically and appear in the text box in the upper part of this dialog There is also the option of having a specific folder scanned while all its sub folders are excluded from this scan to do that write a minus sign in front of the automatically generated path see screenshot To exclude the entire folder from scanning use the parameter Finally to launch the scan press the Start scan button the scanning process itself is basically identical to the Whole computer scan 95 d gt d d i d d i i i i d i d i i i i d E AVG AntiVirus Scan Specific Files or Folders m Desktop
80. es the optimum performance of the application and your maximum security If for some reason you wish to deactivate the service you will be warned about the possible risk immediately by the red Warning sign and the information that you are not fully protected at the moment Please mind that you should activate the service again as soon as possible O Settings Click the button to get redirected to advanced settings interface Precisely the respective dialog opens and you will be able to configure the selected service i e AntiVirus In the advanced settings interface you can edit all configuration of each security service within AVG AntiVirus 2014 but any configuration can be recommended to experienced users only in Statistics Click the button to get redirected to the dedicated page on the AVG website http www avg com On this page you can find a detailed statistical overview of all AVG AntiVirus 2014 activities performed on your computer within a specified period of time and in total ove Details Click the button and a brief description of the highlighted service appears in the bottom part of th dialog Use the green arrow in the upper left section of the dialog to get back to the main user interface with the components overview In the Data Safe section of the Computer Protection dialog you can find the Create Your Safe button Click the button to open a new dialog of the same name where you can specify the parameters
81. fected file from the Virus Vault completely and irreversibly Empty Vault removes all Virus Vault content completely By removing the files from the Virus Vault these files are irreversibly removed from the disk not moved to the recycle bin 115 HE ava 13 History The History section includes information on all past events such as updates scans detections etc and reports about these events This section is accessible from the main user interface via the Options History item Further the history of all recorded events is divided into the following parts e Scan results e Resident Shield detection e Email Protection detection e Online Shield findings e Event history log 13 1 Scan results ANG AntiVirus Scan Results Overview Name 4 Start time End time Tested objects Infections High E Whole Computer Scan 5 2013 1 02 6 25 2013 1 03 2413 i 0 r View details Delete result The Scan results overview dialog is accessible via the Options History Scan results menu item in the upper line navigation of the AVG AntiVirus 2014 main window The dialog provides a list of all previously launched scans and information on their results e Name scan designation it can either be the name of one of the predefined scans or a name you have given to your own scheduled scan Every name includes an icon indicating the scan result E green icon informs there was no infection detected during the scan El
82. fic file in a specific location e g CD ROM cannot be shredded reliably you will be notified or the option in the context menu will not be available at all Ora gt FAT32 DISK e File Edit View Tools Help Favorite Links Name z Date modified Type IE Documents J Explore File Folder EE Pictures Open BB Music Protect by gt More Share Folders v Restore previous versions ca FAT32 DISK E Scan with AVG B Screenshots fa _ Permanently shred with AVG Send To gt Cut Copy Create Shortcut Delete Rename Properties Please always bear in mind Once you shred a file it is gone forever 113 Sy AVG 12 Virus Vault E AVG AntiVirus Virus Vault The Virus Vault is empty Virus Vault is a safe environment for the management of suspect infected objects detected during AVG tests Once an infected object is detected during scanning and AVG is not able to heal it automatically you are asked to decide what is to be done with the suspect object The recommended solution is to move the object to the Virus Vault for further treatment The main purpose of the Virus Vault is to keep any deleted file for a certain period of time so that you can make sure you do not need the file any more in its original location Should you find out that the file absence causes problems you can send the file in question to analysis or restore it to the original location The Virus vault inte
83. fix it all if the problem involves more than one component appears next to the security status information Press the button to launch an automatic process of checking and configuring the program This is an easy way to set AVG AntiVirus 2014 to the optimum performance 20 HE ava and reach the maximum security level It is strongly recommended that you pay attention to Security Status Info and if the report indicates any problem go ahead and try to solve it immediately Otherwise your computer is at risk Note AVG AntiVirus 2014 status information can also be obtained at any time from the system tray icon 5 3 Components Overview Installed components overview can be found in a horizontal strip of blocks in the central section of the main window The components are displayed as light green blocks labeled by the respective component icon Each block provides information on the current status of protection If the component is configured correctly and fully functional the information is stated in green letters If the component is stopped its functionality is limited or the component is in error state you will be notified by a warning text displayed in an orange text field It is strictly recommended that you pay attention to the respective component s settings Move the mouse over the component to display a short text at the bottom of the main window The text provides an elementary introduction to the component s functionality
84. for the Email Scanner servers e POP3 server e SMTP server e IMAP server You can also define new servers for incoming or outgoing mail using the Add new server button 57 EF AVG AntiVirus Advanced Settings Appearance n j Sounds Email Scanning Temporarily Disable AVG Protectii These settings allow you to create a new Email Scanner server or modify an existing amp Computer Protection one E Email Protection Email Scanner Certification Mail Filtering Servers POP3 AutoPOP3 SMTP IMAP Web Browsing Protection Identity Protection Scans Schedules Update Exceptions Virus Vault Correct setup of the server is criticial for the proper functionality of Email Scanner and virus checking Please read the respective chapter of the documentation carefully Add new server EF AVG AntiVirus Advanced Settings Appearance POP3 Server Name Sounds Temporarily Disable AVG Protecti AutoPOP3 Computer Protection E Email Protection Type of Login amp Email Scanner Certification U Fixed host Servers m POP3 Additional Settings AutoPOP3 Local port used in email client SMTP IMAP Web Browsing Protection Email Client POP3 Server Activation Identity Protection Scans Schedules Update Exceptions Virus Vault Connection Regular y Activate this server and use it for sending receiving emails e POP3 Server Name in this field you can specify the name of newly added servers to add a POP3 server click the right m
85. ft hand corner of this dialog 123 Sy AVG 13 6 Event History BY AVG AntiVirus Event History EventDateandTime 4 User Source Event Description 6 25 2013 12 58 3 NTAUTHORITY SYSTEM General AVG is starting 6 25 2013 NTAUTHORITY SYSTEM General AVG is running 6 25 2013 AUTOTEST VST32 Ad Update Update failed 6 25 2013 NTAUTHORITY SYSTEM Update Update was started 6 25 2013 NTAUTHORITY SYSTEM Update Update failed 6 25 2013 NTAUTHORITY SYSTEM Update Update was started 6 25 2013 NTAUTHORITY SYSTEM Update Update failed Q 6 25 2013 NTAUTHORITY SYSTEM Scan User scan was Started Q 6 25 2013 NTAUTHORITY SYSTEM Scan User scan was interru Refresh list The Event history dialog is accessible via the Options History Event History menu item in the upper line navigation of the AVG AntiVirus 2014 main window Within this dialog you can find a summary of important events that occurred during AVG AntiVirus 2014 operation The dialog provides records of the following types of events information about updates of the AVG application information on scanning start end or stop including automatically performed tests information on events connected with virus detection either by the resident shield or scanning including occurrence location and other important events For each event the following information is listed e Event Date and Time gives the exact date and time the event occurred e
86. g Update io Report password protected archives Exceptions o Report password protected documents Virus Vault O Report files containing macros AVG Self Protection C Report hidden extensions O Move reported attachments to Virus Vault incoming emails only O bea In this section you can set these basics for incoming and or outgoing email messages e Check incoming email on by default mark to switch on off the option of scanning of all email messages delivered to your email client e Check outgoing email off by default mark to switch on off the option of scanning of all emails sent from your account e Modify subject of virus infected messages off by default if you want to be warned that the scanned email message was detected as infected mark this item and fill in the desired text into the text field This text will then be added to the Subject field for each detected email message for easier identification and filtering The default value is VIRUS which we recommend that you keep In this section you can specify how the email messages will be scanned e Use Heuristics on by default check to use the heuristics detection method when scanning email messages When this option is on you can filter email attachments not only by the extension but the actual contents of the attachment will also be considered The filtering can be set in the Mail Filtering dialog 54 d d d lt i d i
87. g provides the following control elements e Show details click the link to open a new pop up window where you can find information on the process running while the infection was detected and the process identification e Close click the button to close the warning dialog The suspicious web page will not be opened and the threat detection will be logged in the list of Online Shield findings This overview of detected threats is accessible via the Options History Online Shield findings menu item in the upper line navigation of the AVG AntiVirus 2014 main window 122 AVG AntiVirus Online Shield Results Threat Name Result Detection Time Object Type Virus identified El A Secured 6 25 2013 1 13 47 PM_ URL www eicar org For each detected object the following information is provided e Threat Name description possibly even name of the detected object and its source web page e Result action performed with the detected object Detection Time date and time the threat was detected and blocked Object Type type of the detected object e Process what action was performed to call up the potentially dangerous object so that it could be detected Control buttons e Refresh update the list of findings detected by Online Shield e Export export the entire list of detected objects in a file to switch back to the default AVG main dialog components overview use the arrow in the upper le
88. h To provide the maximum security available AVG AntiVirus 2014 is by default scheduled to look for new virus database updates every four hours Since AVG updates are not released according to any fixed schedule but rather in response to the amount and severity of new threats this check up is highly important to make sure your AVG virus database is kept up to date all the time If you want to check the new update files immediately use the Update now quick link in the main user interface This link is available at all times from any user interface dialog Once you start the update AVG will first verify whether there are new update files available If so AVG AntiVirus 2014 starts to download them and launches the update process itself You will be informed about the update results in the slide dialog over the AVG system tray icon Should you wish to reduce the number of update launches you can set up your own update launch parameters However it is strictly recommended that you launch the update at least once a day The configuration can be edited within the Advanced settings Schedules section specifically in the following dialogs e Definitions update schedule e Program update schedule 14 2 Update levels AVG AntiVirus 2014 offers two update levels to select from e Definitions update contains changes necessary for reliable antivirus protection Typically it does not include any changes to the code and updates only the definition database
89. hat scanning might slow down and overall performance of your computer decrease as every single file in use will be scanned for viruses and spyware first e Enable adding new files into cache on by default uncheck the box to stop adding more files into the cache memory Any already cached files will be kept and used until caching is turned off completely or until the next update of the virus database Unless you have a good reason to switch the cache server off we strongly recommend that you keep the default settings and leave both the options on Otherwise you may experience a significant decrease in your system speed and performance 9 5 Email Scanner In this section you can edit the detailed configuration of Email Scanner and Anti Spam 53 Sy AVG 9 5 1 Email Scanner The Email Scanner dialog is divided into three sections Ni AVG AntiVirus Advanced Settings Appearance i Sounds Email Scanning Temporarily Disable AVG Protecti Check incoming email Computer Protection O Check outgoing email Email Protection C Modify subject of virus infected messages amp Email Scanner Certification Emese o Mail Filtering Servers POP3 SMTP Report potentially unwanted programs and spyware threats Scanning Properties Use heuristics IMAP o Report enhanced set of potentially unwanted programs Web Browsing Protection Scan inside archives EART SEL C Enable thorough scanning Scans Schedules Email Attachment Reportin
90. he Location tab you can define whether you want to schedule scanning of the whole computer or scanning of specific files or folders If you select scanning of specific files or folders in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned l d 4 d d d d d i d d 4 d d i d d d i d d d i d i d Sy ava 9 9 2 Definitions Update Schedule If really necessary you can uncheck the Enable this task item to simply deactivate the scheduled definitions update temporarily and switch it on again later EF AVG AntiVirus Advanced Settings Appearance Sounds Enable this task Temporarily Disable AVG Protection Computer Protection Email Protection Web Browsing Protection Identity Protection Scans Schedules Scheduled Scan Definition Update Schedule Program Update Schedule Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks O oem Schedule Schedule running Run every gt hour s O Runat specific times E Advanced scheduling options Run when computer starts up if task has been missed Other update settings Run the update again after the internet connection is available E Within this dialog you can set up some detailed parameters for the definition update schedule The text field called Name deacti
91. he line of green blocks under the components set you can find an overview of additional AVG applications that are either already installed on your computer or recommended for installation The blocks are displayed conditionally and may represent any of the following applications e Mobile protection is an application that protects your cell phone from viruses and malware It also provides you with the ability of tracking your smart phone remotely if you should become separated from it LiveKive is dedicated to online data backup on secured servers LiveKive automatically backs up all your files photos and music to one safe place allowing you to share them with family and friends and access them from any web enabled device including iPhones and Android devices Family Safety helps you protect your children from inappropriate websites media content and online searches and provides you with reports regarding their online activity AVG Family Safety uses key stroke technology to monitor your child s activities in chat rooms and on social networking sites If it spots words phrases or language that are known to be used to victimize children online it will notify you immediately via SMS or email The application allows you to set the appropriate level of protection for each of your children and monitor them separately via unique logins e PC Tuneup application is an advanced tool for detailed system analysis and correction as to how the spe
92. he list you will find information on total number of detected objects listed above You can also export the entire list of detected objects in a file Export list to file and delete all entries on detected objects Empty list Control buttons The control buttons available within the Email Scanner detection interface are as follows e Refresh list updates the list of detected threats to switch back to the default AVG main dialog components overview use the arrow in the upper left hand corner of this dialog 121 HE ava 13 5 Online Shield Results Online Shield scans the content of visited web pages and possible files included in them even before these are displayed in your web browser or downloaded to your computer If a threat is detected you will be warned immediately with the following dialog ANG AntiVirus Threat Virus identified EICAR_Test Object name Administrator Documents EICAR COM fo Protect Me recommended AVG will choose the best method for removing this threat gnore threat AVG will prevent you from accessing the infected file Within this warning dialog you will find information on the object that was detected and assigned as infected Threat and some descriptive facts on the recognized infection Object name The More info link will redirect you to the online virus encyclopedia where you can find detailed information on the detected infection if these are known The dialo
93. heduled scan launch The timing can either be defined by the repeated scan launch after a certain period of time Run every or by defining an exact date and time Run at specific time interval or possibly by defining an event that the scan launch should be associated with Run on computer startup Advanced schedule options This section allows you to define under which conditions the scan should should not be launched if the computer is in low power mode or switched off completely Once the scheduled scan is launched in the time you have specified you will be informed on this fact via a pop up window opened over the AVG system tray icon A new AVG system tray icon then appears in full color with a flash light informing a scheduled scan is running Right click on the running scan AVG icon to open a context menu where you can decide to pause or even stop the running scan and also change the priority of the currently running scan Save Saves all changes you have performed on this tab or on any other tab on this dialog and switches back to the Scheduled scans overview Therefore if you wish to configure the test parameters on all tabs press the button to save them only after you have specified all your requirements Gi Use the green arrow in the upper left section of the dialog to get back to the Scheduled scans overview 105 Sy AVG 10 4 2 Settings EF AVG AntiVirus Scheduled Scan C ENA Heal remove virus
94. hich files you need to download and install you may want to use the Select product service at the bottom of the web page After you answer three simple questions this service defines the exact files you need Press the Continue button to get redirected to a complete list of download files customized for your personal needs Once you have downloaded and saved the installation file on your hard disk you can launch the installation process The installation is a sequence of simple and easy to understand dialogs Each dialog briefly describes what do at each step of the installation process We offer a detailed explanation of each dialog window below 3 1 Welcome Language Selection The installation process starts with the Welcome to AVG Installer dialog AVG 2014 Installer AVG Welcome to AVG Installer In this dialog you can select the language used for the installation process Click the combo box to roll down the language menu Select the desired language and the installation process will proceed further in the language of your choice Attention At the moment you are only selecting the language of the installation process The AVG AntiVirus 2014 application will be installed in the selected language and in English which is always installed automatically However it is possible to have more languages installed and to work with AVG AntiVirus 2014 in any of these You will be invited to confirm your full selection of alternative langu
95. ically you will need to define an exception if AVG keeps detecting a program or file as a threat or blocking a safe website as dangerous Add such file or website to this exception list and AVG will not report or block it any more Please always make sure that the file program or website in question really is absolutely safe 82 EF AVG AntiVirus Advanced Settings Appearance Sounds Exceptions Temporarily Disable AVG Protection 4 Object Used by Component Computer Protection Email Protection Web Browsing Protection Identity Protection Scans Schedules Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks g Add exception ET The chart in the dialog displays a list of exceptions if any have been already defined Each item has a checkbox next to it If the checkbox is marked then the exception is in effect if not then the exception is just defined but not currently used By clicking a column header you can sort the allowed items according to the respective criteria e Add exception Click to open a new dialog where you can specify the item that should be excluded from AVG scanning First you will be invited to define the type of the object i e whether it is a file a folder or URL Then you will have to browse your disk to provide the path to the respective object or type the URL Finally you can select what AVG features should ignore the se
96. icating tracking and maintaining specific 73 d d lt d i d i i d 1 i d i d d d i 1 d WE ava information about users such as site preferences or the contents of their electronic shopping carts Scan inside archives off by default this parameter specifies that the scanning should check all files even if they are stored inside an archive e g ZIP RAR Use heuristics on by default heuristic analysis dynamic emulation of the scanned object s instructions in a virtual computer environment will be one of the methods used for virus detection during scanning Scan system environment on by default scanning will also check the system areas of your computer Enable thorough scanning off by default in specific situations Suspicious of your computer being infected you may check this option to activate the most thorough scanning algorithms that will scan even those areas of your computer that rarely get infected just to be absolutely sure Remember though that this method is rather time consuming Scan for rootkits on by default Anti Rootkit scan searches your computer for possible rootkits i e programs and technologies that can cover malware activity in your computer If a rootkit is detected this does not necessarily mean your computer is infected In some cases specific drivers or sections of regular applications may be misleadingl
97. in one folder and then use the Select a folder link to automatically calculate the total size However the size can be changed later on according to your needs e Access the checkboxes in this section enable you to create convenient shortcuts to your data safe 29 d d d d d d d d d d d d d i d d HE Ava How to use your data safe Once you are happy with the settings click the Create Safe button A new dialog Your Data Safe is now ready pops up announcing the safe is available for storing your files in Right now the safe is open and you can access it immediately With every next attempt to access the safe you will be invited to unlock the safe with the password you have defined ANG AntiVirus Your Data Safe is now ready EW tomer IEJ F To use your new data safe you need to open it first click the Open Now button Upon opening the data safe appears in your computer as a new virtual disk Please assign it a letter of your choice from the drop down menu you wil only be allowed to select from currently free disks Typically you will not be allowed to choose C assigned usually to your hard drive A floppy disk drive or D DVD drive Please note that each time you unlock a data safe you can choose a different available drive letter How to unlock your data safe With your next attempt to access the data safe you will be invited to unlock the safe with
98. ing of some of the detected systems e g Web Analytics these systems use the collected data for their own website optimization and this way they help to improve the common Internet environment for all users However at the same time you may block the data collection activities of all processes classified as Ad Networks Just click the icon next to the respective service to block the data collection the process name will appear as crossed out or to allow the data collection again 43 HE ava 8 4 AVG Do Not Track settings The Do Not Track Options dialog offers the following configuration options Do Not Track 8 Do Not Track Options Do Not Track is enabled Ad Networks l Accelerator Media Addtoany Baynote Observer oO Connextra BLOCK ALL o 4 Back Defaults 7 Notify web sites that I do not want to be tracked using DNT HTTP header UB ava Do Not Track e Do Not Track is enabled By default the DNT service is active switch ON To disable the service move the switch to the OFF position In the central section of the dialog you can see a box with a list of known data collection services that can be classified as Ad Networks By default Do Not Track blocks some of Ad Networks automatically and it remains up to your decision whether the rest should be blocked as well or left allowed To do so just click the Block All button under the list Or you may use the Default button
99. ings Proxy Temporarily Disable AVG Protection Don t use proxy Computer Protection Email Protection Web Browsing Protection Server Identity Protection Scans Schedules Authentication type Update Username Proxy URL Manage Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks Password ET The proxy server is a stand alone server or a service running on a PC that guarantees safer connection to the Internet According to the specified network rules you can then access the Internet either directly or via the proxy server both possibilities can also be allowed at the same time Then in the first item of the Update settings Proxy dialog you have to select from the combo box menu whether you want to e Don t use proxy default settings e Use proxy e Try connection using proxy and if it fails connect directly If you select any option using a proxy server you will have to specify some further data The server settings can be configured either manually or automatically If you select manual configuration check the Manual option to activate the respective dialog section you have to specify the following items e Server specify the server s IP address or the name of the server e Port specify the number of the port that enables Internet access by default this number is set to 3128 but can be set differently if you are not sure contact your network administr
100. is recommended that you keep it so unless you have a real reason to change it Files with no extensions are rather suspicious and should be scanned at all times e Adjust how quickly scan completes you can use the slider to change the scanning process priority By default this option value is set to the user sensitive level of automatic resource usage Alternatively you can run the scanning process slower which means the system resources load will be minimized useful when you need to work on the computer but you do not care so much how long the scanning takes or faster with increased system resource requirements e g when the computer is temporarily unattended Set additional scan reports the link opens a new Scan reports dialog where you can select what types of possible findings should be reported 94 AVG AntiVirus Scan Reports O Report password protected archives O Report password protected documents E Report locked files O Report fites containing macros E Report hidden extensions C C ee Warning These scan settings are identical to the parameters for a newly defined scan as described in the AVG Scanning Scan scheduling How to Scan chapter Should you decide to change the default configuration of the Scan the whole computer you can then save your new setting as the default configuration to be used for all further scans for the whole computer 10 1 2 Scan specific files or folders Scan Specific Fil
101. it could be detected In the bottom part of the dialog below the list you will find information on total number of detected objects listed above You can also export the entire list of detected objects in a file Export list to file and delete all entries on detected objects Empty list Control buttons The control buttons available within the Identity Protection Results interface are as follows e Refresh list updates the list of detected threats to switch back to the default AVG main dialog components overview use the arrow in the upper left hand corner of this dialog 120 HE Ava 13 4 Email Protection Results The Email Protection Results dialog is accessible via the Options History Email Protection Results menu item in the upper line navigation of the AVG AntiVirus 2014 main window ANG AntiVirus Email Protection Results The list is empty The dialog provides a list of all findings detected by the Email Scanner component For each detected object the following information is provided e Detection name description possibly even name of the detected object and its source e Result action performed with the detected object e Detection time date and time the suspicious object was detected e Object Type type of the detected object e Process what action was performed to call up the potentially dangerous object so that it could be detected In the bottom part of the dialog below t
102. itch between two positions The green color stands for Enabled which means that the LinkScanner Surf Shield Online Shield security service is active and fully functional The red color represents the Disabled status i e the service is deactivated If you do not have a good reason to deactivate the service we strictly recommend that you keep the default settings for all security configuration The default settings guarantees the optimum performance of the application and your maximum security If for some reason you wish to deactivate the service you will be warned about 31 d d d d 4 a d d i i 4 i d d d HE ava the possible risk immediately by the red Warning sign and the information that you are not fully protected at the moment Please mind that you should activate the service again as soon as possible O Settings Click the button to get redirected to advanced settings interface Precisely the respective dialog opens and you will be able to configure the selected service i e LinkScanner Surf Shield or Online Shield In the advanced settings interface you can edit all configuration of each security service within AVG AntiVirus 2014 but any configuration can be recommended to experienced users only eee Details Click the button and a brief description of the highlighted service appears in the bottom part of th dialog Use the green arrow in the upper left sec
103. ld in the dialog If you want to change this location use the Browse button to display the drive structure and select the respective folder To revert to the default destination pre set by the software vendor use the Default button Then press the Next button to proceed to the Custom Options dialog Control buttons As within most setup dialogs there are three control buttons available e Cancel click to exit the setup process immediately AVG AntiVirus 2014 will not be installed e Back click to go one step back to the previous setup dialog e Next click to continue the installation and go one step further 3 5 Custom options The Custom Options dialog allows you to set up detailed parameters for the installation AVG 2014 Installer ANG AntiVirus Custom Options Component Selection V AVG Add Ons AVG Add Ons 7 Email Protection Identity Additional installed languages V7 Web Browsing V Quick Tune 11 HE Ava The Component Selection section provides an overview of all AVG AntiVirus 2014 components that can be installed If the default settings do not suit you you can remove add specific components However you can only select from components that are included in your purchased AVG edition Highlight any item in the Component Selection list and a brief description of the respective component will be displayed on the right si
104. le Computer Scan Scan of Specific Files or Folders For details see chapter AVG Scanning e Update now Press the button to launch the product update immediately You will be informed about the update results in the slide dialog over the AVG system tray icon For details see chapter AVG Updates 22 HE ava 5 6 System Tray Icon The AVG System Tray Icon on your Windows taskbar right hand bottom corner of your monitor indicates the current status of your AVG AntiVirus 2014 It is visible at all times in your system tray no matter whether the user interface of your AVG AntiVirus 2014 is opened or closed Open AVG Temporarily disable AVG protection Scan gt Run Quick Tune Log in to AVG MyAccount Update now Help AVG System Tray Icon display e in full color with no added elements the icon indicates that all AVG AntiVirus 2014 components are active and fully functional However the icon can also be displayed this way in a situation when one of the components is not fully functional but the user has decided to ignore the component state Having confirmed the ignore for component state option you express you are aware of the component s error state but for some reason you wsh to keep it so and you do not want to be warned about the situation e E the icon with an exclamation mark indicates that a component or even more components is in error state Always pay attention to such a warning a
105. le in the tab o Re Activate Click to open the new AVG Activate Software dialog Fill in your license number into the respective field to either replace your sales number that you use during the AVG AntiVirus 2014 installation or to change your current license number for another e g when upgrading to a higher AVG product o Copy to clipboard Use this link to copy the license number and paste it where needed This way you can be sure the license number is entered correctly o Renew now We recommend that you purchase your AVG AntiVirus 2014 license renewal in good time at least one month prior to your current license expiration You will be noticed of the approaching expiration date Click this link to get redirected to AVG website http www avg com where you find detailed information on your license status the expiration date and the renewal upgrade offer e Product The tab provides an overview of the AVG AntiVirus 2014 most important technical data referring to product information installed components installed email protection and system information e Program On this tab you can find information on the program file version and on the third parties code used in the product e License Agreement The tab offers the full wording of the license agreement between you and AVG Technologies 18 HE ava 5 1 4 Options The maintenance of AVG AntiVirus 2014 is accessible via the Options item Click the
106. lected object Resident Shield Identity Scan Anti Rootkit e Edit This button is only active if some exceptions have been already defined and are listed in the chart Then you can use the button to open the editing dialog over a selected exception and configure the parameters of the exception e Remove Use this button to cancel a previously defined exception You can either remove them one by one or highlight a block of exceptions in the list and cancel the defined exceptions Having canceled the exception the respective file folder or URL will be checked by AVG again Please note that only the exception will be removed not the file or folder itself 83 d d lt d i d i i i 1 i d i d d d d i i d Sy AVG 9 12 Virus Vault Ni AVG AntiVirus Advanced Settings Appearance F i Sane Virus Vault Maintenance Temporarily Disable AVG Protection Limit Virus Vault Size to Computer Protection Email Protection A _ Web Browsing Protection 10 Identity Protection of your hard drive Scans Schedules Automatic file deletion Update Exceptions Virus Vault Maximum number of files to be stored AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks Delete files older than ET The Virus Vault Maintenance dialog allows you to define several parameters regarding the administration of objects stored in
107. llowing web browsers Internet Explorer Chrome Firefox Opera Safari 5 9 AVG Accelerator AVG Accelerator allows smoother online video playback and makes additional downloads easier When the video acceleration process is in progress you will be notified via the system tray pop up window Accelerating your video or file download 26 g d d d d d d d d d d i d d i i Sy AVG 6 AVG Components 6 1 Computer Protection The Computer component covers two main security services AntiVirus and Data Safe e AntiVirusconsists of a scanning engine that guards all files the system areas of the computer and removable media flash disk etc and scans for known viruses Any detected virus will be blocked from taking any action and will then be cleaned or quarantined in the Virus Vault You do not even notice the process as this so called resident protection runs in the background AntiVirus also uses heuristic scanning where files are scanned for typical virus characteristics This means that the AntiVirus can detect a new unknown wirus if the new virus contains some typical characteristics of existing viruses AVG AntiVirus 2014 is also able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system various kinds of spyware adware etc Furthermore AntiVirus scans your system registry for suspicious entries t
108. ls the information on a respective scan result The information is divided on three tabs e Summary The tab gives basic information about the scan If it was completed successfully if any threats were found and what happened to them e Details The tab displays all information about the scan including details about any detected threats Export overview to file enables you to save it as a csvfile e Detections This tab is only displayed if there were any threats detected during the scan and gives detailed information about the threats 111 WE ava EEH information severity information or warnings not real threats Typically documents containing macros documents or archives protected by a password locked files etc E Medium severity typically PUP potentially unwanted programs such as adware or tracking cookies coe High severity serious threats such as viruses Trojans exploits etc Also objects detected by the Heuristics detection method i e threats not yet described in the virus database 112 WE ava 11 AVG File Shredder AVG File Shredder has been designed to delete files absolutely securely that is with no chance to recover them even with advanced software tools for this purpose To shred a file or folder right click it in a file manager Windows Explorer Total Commander and select Permanently shred with AVG in the context menu Files in the Recycle Bin can be shredded as well If a speci
109. lso create a helpful password hint that will remind you what your password is in case you forget Remember that a Data Safe is designed to keep your files secure by only allowing access with the password there are no workarounds for this and if you forget the password you will not be able to access your data safe Having specified all required data in the text fields click the Next button to continue to the next step EF AVG AntiVirus Create New Data Safe Marge Simpson Please select the Location and size of your safe Location C Users Administrator Documents Size ow 200 MB Access Create desktop shortcut Add to favorites in Windows Explorer Your safe will be stored at the selected location as P Marge Simpson To open the safe simply double click it like any other file This dialog provides the following configuration options e Location states where the data safe will be physically placed Browse for a suitable destination on your hard drive or you can keep the predefined location which is your Documents folder Please note that once you create a data safe you cannot change its location e Size you can predefine the size of your data safe which will allocate the necessary space on the disk The value should be set to be neither too small not enough for your needs nor too big taking up too much disk space uselessly f you already know what you want to put in the data safe you can place all the files
110. ly from within the gadget e Twitter link E opens a new AVG gadget interface providing an overview of the latest AVG feeds posted to Twitter Follow the View all the AVG Twitter feeds link to open your Internet browser in a new window and you will be redirected directly to the Twitter website specifically to the page devoted to AVG news e Facebook link Ey opens your Internet browser to the Facebook website specifically on the AVG community page e Quick Tune link opens the Quick Tune component ready for immediate analysis of your computer e Search box type in a keyword and get the search results immediately in a newly opened window with your default web browser 5 8 AVG Advisor AVG Advisor has been designed to detect problems that might be slowing your computer down or putting it at risk and to recommend an action to solve the situation If you see a sudden computer slowdown Internet browsing overall performance it is not usually obvious what exactly the culprit is and subsequently how to solve the problem That is where AVG Advisor comes in It will display a notification in the system tray informing you what the problem might be and suggesting how to fix it AVG Advisor keeps monitoring all running processes within your PC for possible issues and offering tips on how to avoid the problem AVG Advisor is visible in the form of a sliding pop up over the system tray Specifically AVG Advisor monitors the following
111. n be optionally switched on off By default most parameters are switched on and the functionality will be applied during scanning Unless you have a valid reason to change these settings we recommend that you keep the predefined configuration e Heal remove virus infection without asking me on by default if a virus is identified during scanning it can be healed automatically if a cure is available If the infected file cannot be healed automatically the infected object will be moved to the Virus Vault e Report potentially unwanted programs and spyware threats on by default check to activate scanning for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend that you keep this feature activated as it increases your computer security e Report enhanced set of potentially unwanted programs off by default mark to detect extended packages of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer security even more however it may block legal programs and is therefore switched off by default e Scan for tracking cookies off by default this parameter specifies that cookies should be detected during scanning HTTP cookies are used for authent
112. n in situations when it might be disturbing see also the Gaming mode section of the Advanced settings Appearance chapter in this document e Browse having selected the respective event from the list use the Browse button to search your disk for the desired sound file you want to assign to it Please note that only wav sounds are supported at the moment e Play to listen to the selected sound highlight the event in the list and push the Play button 47 Sy AVG e Delete use the Delete button to remove the sound assigned to a specific event 9 3 Temporarily disable AVG protection In the Temporarily disable AVG protection dialog you have the option of switching off the entire protection secured by your AVG AntiVirus 2014 at once Please remember that you should not use this option unless it is absolutely necessary Ni AVG AntiVirus Advanced Settings Appearance r F Sounds Temporarily Disable AVG Protection Temporarily Disable AVG Protection This is not recommended and should only be used if you are experiencing problems Computer Protection installing software or resolving technical issues Email Protection Identity Protection Scans Schedules Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks In most cases it is not necessary to disable AVG AntiVirus 2014 before installing new software or drivers not even if the installer or
113. n specific situations Suspicions about your computer being infected you may check this option to activate the most thorough scanning algorithms that will scan even those areas of your computer that rarely get infected just to be absolutely sure Remember though that this method is rather time consuming Scan for rootkits on by default Anti Rootkit scan searches your computer for possible rootkits i e programs and technologies that can cover malware activity in your computer If a rootkit is detected this does not necessarily mean your computer is infected In some cases specific drivers or sections of regular applications may be misleadingly detected as rootkits You should also decide whether you want to scan All file types with the option of defining exceptions from scanning by providing a list of comma separated after being saved the commas change into semicolons file extensions that should not be scanned Selected file types you can specify that you want to scan only files that can be infected files that cannot get infected wil not be scanned for instance some plain text files or some other non executable files including media files video audio files if you leave this box unchecked it will reduce the scanning time even more because these files are often quite large and are not likely to be infected by a virus Again you can specify by extensions which files should always be scanned Optionally you can decide you w
114. n window These buttons allow an immediate access to the most important and most frequently used AVG functions Details pa Outside the main window of AVG AntiVirus 2014 there are two more control elements that you might use to access the application e System tray icon is located in the bottom right hand corner of the monitor on the system tray and indicates the current status of AVG AntiVirus 2014 Details gt gt e AVG gadget is accessible from the Windows sidebar supported in OS Windows Vista 7 8 only 16 d d d i i i i i i d i d i i i l d d HE ava allows quick access to scanning and updating within AVG AntiVirus 2014 Details gt gt 5 1 Upper Line Navigation The Upper line navigation consists of several active links lined up in the upper section of the main window The navigation includes the following buttons 5 1 1 Join us on Facebook Single click the link to get connected to the AVG Facebook community and to share the latest AVG information news tips and tricks for your maximum internet security 5 1 2 Reports Opens a new Reports dialog with an overview of all relevant reports on previously launched scans and update processes If the scan or update is currently running a rotating circle will be displayed next to the Reports text in the upper navigation of the main user interface Click this circle to get to the dialog depicting the progress
115. nd try to remove the configuration issue fora component that is not set up properly In order to be able to perform the changes in the component s configuration double click the system tray icon to open the application user interface For detailed information on which components is in error state please consult the security status info section SF The system tray icon can further be displayed in full color with a flashing and rotating beam of light This graphic version signalizes a currently launched update process e amp amp The alternative display of a full color icon with an arrow means that one of the AVG AntiVirus 2014 scans is running now AVG System Tray Icon information The AVG System Tray Icon also informs about current activities within your AVG AntiVirus 2014 and on possible status changes in the program e g automatic launch of a scheduled scan or update a component s status change error status occurrence via a pop up window opened from the system tray icon Actions accessible from AVG System Tray Icon AVG System Tray Icon can also be used as a quick link to access the user interface of AVG AntiVirus 2014 just double click the icon By right click the icon you open a brief context menu with the following options e Open AVG click to open the user interface of AVG AntiVirus 2014 23 WE Ava Temporarily disable AVG protection the option allows you to switch off the entire protection secured by your AVG An
116. ne step further 3 4 Select type of installation The Select type of installation dialog offers the choice of two installation options Express and Custom Install AVG 2014 Installer ANG AntiVirus Select type of installation Express Install recommended This default installation indudes the AVG Toolbar to protect you against malicious websites It also sets and maintains AVG Secure Search as your default homepage new tab page and default search provider Applies to the host browser To learn more about these features click here Macy Q Search Do Not Track 5 Custom Install for advanced users Install the AVG Toolbar to improve your Internet protection Set and maintain A Secure as your default homepage and new tab page Browse Default Express installation For most users it is highly recommended that you keep the standard Express installation This way you install AVG AntiVirus 2014 in fully automatic mode with settings predefined by the program vendor including the AVG Gadget and AVG Security Toolbar This configuration provides maximum security combined with the optimal use of resources In the future if the need arises to change the configuration you will always have the option of doing so directly in the AVG AntiVirus 2014 application Press the Next button to proceed to the following dialog of the installation process Custom installation Custom Install should only be used by experienc
117. ng dialog All configuration options are the same however the default settings are more strict for the Scan of the Whole Computer 68 EF AVG AntiVirus Advanced Settings Appearance Sounds Temporarily Disable AVG Protection Heal remove virus infections without asking me Scan Settings Computer Protection You will be always asked for rootkits Email Protection Report potentially unwanted programs and spyware threats Web Browsing Protection Identity Protection Scans Whole Computer Scan Scan inside archives C Report enhanced set of potentially unwanted programs O Scan for tracking cookies Specific Files or Folders Scan Use heuristics Shell Extension Scan Removable Device Scan Schedules Update O All file types Exceptions AVG Self Protection Privacy Preferences Ignore Error Status Scan infectable files only O Scan system environment C Enable thorough scanning Selected file types Advisor Known Networks O Scan media files Define included extensions O osu All parameters set up in this configuration dialog apply only to the areas selected for scanning with Scan of Specific Files or Folders Note For a description of specific parameters please consult the AVG Advanced Settings Scans Whole Computer Scan chapter 9 8 3 Shell Extension Scan Similar to the previous Whole Computer Scan item this item named Shell Extension Scan also offers several options for editing the scan predefined by the softw
118. ngS s s uuunuunnunnunnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnn a 45 9 1 Appearance i ui if gc eh fi a aR i i Wp fh A iu yg a gn eh aca 45 9 2 Sounds strsttcetet tence ene e eee n ee eee eee eee ERE eR E REE REESE REESE EEE EERE EEE 47 9 3 Temporarily disable AVG protection RARA NR ARNDAR ARKAA RANE NRA AKARA MARRARA NRRRANANRAR KAANANIRA NEARA ANNA KAN EEA AR 48 9 4 Computer PrOtCECCION ttt t teeter eee eee eee eee eee een eee eee ane 49 9 5 Email SCANNELree ttt ttt ttt eee e erence eee e eee ee eee n eee een eee eee eee ee eee nee eaeenee essen eneaeas 53 9 6 Web Browsing PrOtCE CtiION ss tree cette ree eee ee eee eee eee 62 9 7 Identity PrOtCe CtiON street etter eee eee eee eee eee eee eee eee eee eee ene 65 9 8 SCANS octet teeter ere ere eee ee eee eee ee 66 9 9 Yel 91 1610 sce ee ee ee eee ee eee eee rere ere ree 71 9 10 Update veveeereee rete eee eee eee ee ee eee este ee neeees ee eeane cane ee neenenenes 78 9 11 Exceptions SOPCTSCT CCC Cee rer r errr re rrr rr rere rrr rrr err err rrr rer rrr reer re reer ree ee re reer re ree eee eer re ee ee ee 82 9 12 Virus Vatltitissiccrcs cided eestens ens Erin hiveededeedscsstaceatindeasederiereasiedsstaeseictuenesradeeaebeds vs 84 9 13 AVG Self ProteChidhitiittcttisciiieces sca veceecrteessinreerecaeimecsd es seiieedeseeeeaue cee ee DINEE 85 9 14 Privacy PreFEFENCES ttre tren teen re nett eee e een e eee eee e eee nee eee eee e eee eee eee n nena e nee ee eae neaeas 85 9 15 Ignore Error S
119. nore Error Status Advisor Known Networks Component a E Computer Emails E Identity E Web Browsing E By default no component is selected in this list It means that if any component is given an error status you will be informed about it immediately via e system tray icon while all parts of AVG are working properly the icon is displayed in four colors however if an error occurs the icon appears with a yellow exclamation mark e text description of the existing problem in the Security Status Info section of the AVG main window There might be a situation that for some reason you need to switch a component off temporarily This is not recommended you should try to keep all components permanently on and in default configuration but it may happen In this case the system tray icon automatically reports the component s error status However in this very case we cannot talk about an actual error since you have deliberately induced it yourself and you are aware of the potential risk At the same time once being displayed in grey color the icon cannot actually report any possible further error that might appear For this situation within the Ignore error status dialog you can select components that may be in an error state or switched off and you do not wish to receive information about it Press the OK button to confirm 9 16 Advisor Known Networks The AVG Advisor includes a feature that monitors networks you conn
120. nt related to use of your AVG AntiVirus 2014 o Privacy Policy opens the AVG website at page where you can find the the full wording of AVG Privacy Policy o Uninstall AVG Security Toolbar opens a web page providing a detailed description of how to deactivate the AVG Security Toolbar in each of the supported web browsers o About opens a new window with the information on the currently installed AVG Security Toolbar version e Search field search the Internet using the A VG Security Toolbar to be absolutely secure and comfortable since all displayed search results are hundred percent safe Fill in the keyword or a phrase into the search field and press the Search button or Enter e Site Safety this button opens a new dialog providing information on the current threat level Safe of the page you are just visiting This brief overview can be expanded and displayed with full details of all security activities related to the page right within the browser window Full Website Report 38 AVG D Jun 16 Jun 25 Jul 4 Jul 13 AVG Site Safety v S afe Full Website Report Last updated 17 Jul 2013 Page URL shttp Awww google cz gws_rd cr Page title Google Website Y Safe This page contains no active threats Haoa upana and can be browsed safely IP Address Speed 22 Size A Cookies Site popularity sat Server location SSL Secured E 30 Day Threat Activity for http iiwww google cz m Similar we
121. o test antivrus system operation It is safe to pass around because it is not an actual virus and does not include any fragments of viral code Most products react to it as if it were a virus though they typically report it wth an obvious name such as EICAR AV Test You can download the EICAR virus from the EICAR website at www eicar com and you will also find all necessary EICAR test information there Try to download the eicar com file and save it on your local disk Immediately after you confirm downloading of the test file your AVG AntiVirus 2014 will react to it with a warning This notice demonstrates that AVG is correctly installed on your computer 14 ANG AntiVirus Threat Virus identified EICAR_Test Object name www eicar org download eicar com More info Threat has been successfully removed show aen If AVG fails to identify the EICAR test file as a virus you should check the program configuration again 4 5 AVG default configuration The default configuration i e how the application is set up right after installation of AVG AntiVirus 2014 is set by the software vendor so that all components and functions are tuned up to achieve optimum performance Unless you have a real reason to do so do not change the AVG configuration Changes to settings should only be performed by an experienced user f you want to change the AVG configuration to better suit your needs go to AVG Advanced Settings select th
122. ocial networks that contain active hyperlinks will be certified as checked by LinkScanner 9 6 1 Online Shield EF AVG AntiVirus Advanced Settings Appearance 7 Sounds Online Shield Settings Temporarily Disable AVG Protection Enable Online Shield Computer Protection Enabling Online Shield requires a web browser restart Disabling Online Shield Email Protection requires a refresh of any open webpages Web Browsing Protection LinkScanner Surf Shield Online Shield Expert Settings Identity Protection Scans Schedules Update Exceptions Virus Vault Threat Notification Mode AVG Self Protection Standard pop up dialog recommended Privacy Preferences U Tray balloon notification Ignore Error Status O Trayi analizati 2 Tray icon signalization Advisor Known Networks y 9 oem The Online Shield dialog offers the following options e Enable Online Shield on by default Activate deactivate the entire Online Shield service For further advanced settings of Online Shield please continue to the subsequent dialog called Web Protection In the bottom section of the dialog select the method by which you wish to be informed about a potential detected threat via standard pop up dialog via tray balloon notification or via tray icon info l d d d l d d d d i d d d d d i d d d i d d d d d i i d EF AVG AntiVirus Advanced Settings Appe
123. of the running process AVG AntiVirus Reports Whole Computer Scan in progress OMG Computer Scan Objects scanned In progress Threats found Currently scanning First time optimization scan in progress Current object C Program Files Common File MSOICONS EXE Oo Additional scan settings CD Dynamic Archive all 17 HE ava 5 1 3 Support Opens a new dialog structured into four tabs where you can find all relevant information about AVG AntiVirus 2014 ANG AntiVirus License and Support License information Bought a new license ProductName AVG AntiVirus 2014 Full 1 computer License Number AMOGA VENYB 7WY73 QC7QS EGNJH W copy to clipboard License Expires Wednesday July 31 2013 Renew now Support information Contact G avec 2 FAQs Virus Support 22 Community removal tools Get the answers you need Give advice Get advice Remove viruses and from our experts Share knowledge in our free Find answers to Frequently infections with our free virus community peed Questions on our removal tools website GET VIRUS CONTACT LEARN amp SHARE VISIT FAQS REMOVALS SUPPORT e License and Support The tab provides information on the product name the license number and the expiration date In the bottom section of the dialog you can also find a clearly arranged overview of all available contacts to customer support The following active links and buttons are availab
124. of viruses and trojans is va email Phishing and spam make email an even greater source of risks Free email accounts are more likely to receive such malicious emails as they rarely employ anti spam technology and home users rely quite heavily on such email Also home users surfing unknown sites and filling in online forms with personal data such as their email address increase exposure to attacks via email Companies usually use corporate email accounts and employ anti spam filters etc to reduce the risk The Email Protection component is responsible for scanning every email message sent or received whenever a virus is detected in an email it is removed to the Virus Vault immediately The component can also filter out certain types of email attachments and add a certification text to infection free messages Email Scanner is not intended for server platforms Anti Spam checks all incoming email messages and marks unwanted emails as spam Spam refers to unsolicited email mostly advertising a product or service that is mass mailed to a huge number of email addresses at the same time filling recipients mail boxes Spam does not refer to legitimate commercial email for which consumers have given their consent Anti Spam can modify the subject of the email that has been identified as spam by adding a special text string You can then easily filter your emails in your email client The Anti Spam component uses several analysis methods to pro
125. of your planned safe Please fill in all necessary information and follow the instructions in the application EF AVG AntiVirus Create New Data Safe Safe name Data Safe Create password Retype password O show passwords Password hint Please don t forget your password Without it you will not be able to access any file stored in this safe First you have to specify your safe s name and create a strong password 28 d d d d d d d d d d d d i d d IE AVG e Safe name To create a new data safe you first need to choose a suitable safe name to recognize it If you share the computer with other family members you might want to include your name as well as indication of the safe contents for example Dad s emails Create password Retype password Create password for your data safe and type it in the respective text fields The graphic indicator on the right will tell you if your password is weak relatively easy to break with special software tools or strong We recommend choosing a password of at least medium strength You can make your password stronger by including uppercase letters numbers and other characters such as dots dashes etc If you want to make sure that you type the password as intended you can check the Show password box of course nobody else should be looking at your screen e Password hint We strongly recommend that you a
126. ole of your computer should be scheduled on your computer at least once a week Scan launch The Whole computer scan can be launched directly from the main user interface by clicking on the Scan now button No further specific settings have to be configured for this type of scan the scan will start immediately Within the Whole computer scan in progress dialog see screenshot you can watch its progress and results The scan can be temporarily interrupted Pause or canceled Stop if needed 91 l d d d d d lt i d i d i d d a d a d i l d d i d i 4 AVG AntiVirus ce Reports Whole Computer Scan in progress whole Computer Scan Objects scanned In progress Threats found 0 Currently scanning First time optimization scan in progress Current object C Program Files Common File MSOICONS EXE oO Additional scan settings C a Dynamic Archive all You can edit the Whole computer scan configuration in the Scan whole computer Settings dialog the dialog is accessible via the Settings link for the Whole computer scan wthin the Scan options dialog It is recommended that you keep the default settings unless you have a valid reason to change them EF AVG AntiVirus e In the Scan Whole Computer Settings Heal remove virus infections without asking me Report potentially unwanted programs and spyware threats C R
127. omputer Shutdown Options O Shut down computer when scan finishes File Types for Scanning O All file types Define excluded extensions Selected file types Scan infectable files only O Scan media files Define included extensions ee Scan files without extensions o Computer shutdown options decide whether the computer should be shut down automatically once the running scanning process is over Having confirmed this option Shutdown computer upon scan completion a new option activates that allows the computer to shut down even if it is currently locked Force shutdown if computer is locked o File types for scanning you should also decide whether you want scan gt All file types with the option of defining exceptions from scanning by providing a list of comma separated file extensions that should not be scanned gt Selected file types you can specify that you want to scan only files that can be infected files that cannot get infected wil not be scanned for instance some plain text files or some other non executable files including media files video audio files if you leave this box uncheck ed it will reduce the scanning time even more because these files are often quite large and are not likely to be infected by a virus Again you can specify by extensions which files should always be scanned gt Optionally you can decide to Scan files without extension this option is on by default and it
128. ons AVG may require the closing of some running applications for example MS Outlook Check computer time Ignore Error Status Display notification if time set on computer differs from the correct time more Advisor Known Networks than ET In this section you can select three alternative options to be used in case the update process requires your PC to restart The update finalization can be scheduled for the next PC restart or you can launch the restart immediately e Require confirmation from the user by default you will be asked to approve a PC restart needed to finalize the update process e Restart immediately the computer will be restarted automatically immediately after the update process has finished and your approval will not be required e Complete at next computer restart the update process finalization will be postponed until the next computer restart Please keep in mind that this option is only recommended if you are sure to restart the computer regularly at least once a day 78 HE ava Post update memory scan Mark this checkbox to stipulate that you want to launch a new memory scan after each successfully completed update The latest downloaded update might have new virus definitions and these could be applied in the scanning immediately Additional update options e Build new system restore point during each program update on by default before each AVG program update launch a system resto
129. ootkits button A new dialog called Anti rootkit scan in progress opens showing the progress of the launched scan AVG AntiVirus Reports Anti Rootkit scan in progress anti Rootkit scan In progress Objects scanned Threats found Currently scanning Rootkits Current object C Perl html lib pods perlmodstyle html oO Additional scan settings G dynamic Archive all Scan configuration editing You can edit the Anti Rootkit scan configuration in the Anti Rootkit Settings dialog the dialog is accessible via the Settings link for the Scan computer for rootkits scan within the Scan options dialog It is recommended that you keep the default settings unless you have a valid reason to change them 99 d d d lt d i d i i i 1 i d i d d d d i 1 d EF AVG AntiVirus Advanced Settings Appearance Sounds Anti Rootkit Settings Temporarily Disable AVG Protection Running this scan manually is not usually necessary because whole computer scans Computer Protection also detect rootkits AntiVirus Cache Server Email Protection Scan drivers Web Browsing Protection Identity Protection Scan applications Scans O Quick rootkit scan Schedules Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks Full rootkit scan O osu Scan applications and Scan driv
130. or Notepad Windows Explorer 40 HE ava 8 AVG Do Not Track AVG Do Not Track helps you identify websites that are collecting data about your online activities The AVG Do Not Track that is a part a AVG Security Toolbar shows the websites or advertisers collecting data about your activity and gives you the choice to allow or disallow it e AVG Do Not Track provides you with additional information about privacy policy of each respective service as well as a direct link to Opt out from the servce if that is available e In addition AVG Do Not Track supports the W3C DNT protocol to automatically notify sites that you don t want to be tracked This notification is enabled by default but can be changed at any time e AVG Do Not Track is provided under these terms and conditions e AVG Do Not Track is enabled by default but can be easily disabled at any time Instructions can be found in the FAQ article Disabling the AVG Do Not Track feature e For more information on AVG Do Not Track please visit our website Currently the AVG Do Not Track functionality is supported in Mozilla Firefox Chrome and Internet Explorer browsers 8 1 AVG Do Not Track interface While online AVG Do Not Track warns you as soon as any kind of data collection activity is detected In such a case the AVG Do Not Track icon located at the AVG Security Toolbar changes its look a small number appears by the icon providing information on a number of det
131. ounds Enable this task Temporarily Disable AVG Protection Computer Protection Email Protection Identity Protection Scans Schedule running Schedule Schedules O Runevery Scheduled Scan fo soe Definition Update Schedule Program Update Schedule Runat specific times Update Exceptions Virus Vault Every day AVG Self Protection Run on computer startup Privacy Preferences ET minute detay Ignore Error Status Advisor Known Networks Advanced scheduling options Run when computer starts up if task has been missed cE The text field called Name deactivated for all default schedules shows the name assigned to this very schedule by the program vendor Here specify the time intervals for the newly scheduled program update launch The timing can either be defined by the repeated update launch after a certain period of time Run every or by defining an exact date and time Run at specific time or possibly by defining an event that the update launch should be associated with Action based on computer startup This section allows you to define under which conditions the program update should should not be launched if the computer is in low power mode or switched off completely Check the Run the update again as soon as the Internet connection is available option to make sure that if the Internet connection is interrupted and the update process fails it will be launched again immediately 77 l
132. ouse button over the POP3 item of the left navigation menu For automatically created AutoPOP3 servers this field is deactivated a d d d d d d d d 4 d J i d d Sy AVG e Type of Login defines the method for determining the mail server used for incoming mail o Automatic login will be carried out automatically according to your email client settings o Fixed host in this case the program will always use the server specified here Please specify the address or name of your mail server The login name remains unchanged For a name you may use a domain name for example pop acme com as well as an IP address for example 123 45 67 89 If the mail server uses a non standard port you can specify this port after the server name using a colon as the delimiter for example pop acme com 8200 The standard port for POP3 communication is 110 e Additional Settings specifies more detailed parameters o Local port specifies the port on which the communication from your mail application should be expected You must then specify in your mail application this port as the port for POP3 communication o Connection in the drop down menu you can specify which kind of connection to use regular SSL SSL default lf you choose SSL connection the data sent is encrypted without the risk of being traced or monitored by a thi
133. perlink that takes you to the dedicated website where you can find detailed information Click the respective link to get redirected to AVG website http www avg com where you can find the full wording of these statements Control buttons From the first setup dialog there are only two control buttons available e Printable version Click the button to display the full wording of the AVG license agreement in a web interface and well arranged for printing Decline Click to refuse the license agreement The setup process will quit immediately AVG AntiVirus 2014 will not be installed e Back Click to return one step back to the previous setup dialog Accept Click to confirm you have read understood and accepted the license agreement The installation will continue and you will go on one step further to the following setup dialog WE ava 3 3 Activate your license In the Activate Your License dialog you are invited to enter your license number into the provided text field AVG 2014 Installer Activate Your License Example IQNP6 9BCA8 PUQU2 A5HCK GP338L 930CB If you purchased your AVG software online your license number have been sent by email To avoid typing errors we recommend copying and pasting the number from the email to this screen If you purchased the software in a retail store you willl find the license number on the product registration card induded in the Package Please ensure you
134. pper left hand corner of this dialog 13 2 Resident Shield Results The Resident Shield service is a part of the Computer component and scans files as they are copied opened or saved When a virus or any kind of threat is detected you will be warned immediately via the following dialog 117 ANG AntiVirus Threat Virus identified EICAR_Test Object name c Users Administrator Documents EICAR COM M nfo Protect Me recommended AVG will choose the best method for removing this threat gnore threat AVG will prevent you from accessing the infected file Within this warning dialog you will find information on the object that was detected and assigned as infected Threat and some descriptive facts on the recognized infection Description The Show details link will redirect you to the online virus encyclopedia where you can find detailed information on the detected infection if these are known In the dialog you will also see an overview of available solutions on how to treat the detected threat One of the alternatives will be labeled as recommended Protect Me recommended If possible you should always stick to this option Note It may happen that the size of the detected object exceeds the free space limit in the Virus Vault If so a warning message pops up informing you about the issue as you try to move the infected object to the Virus Vault However the Virus Vault size can be modified It is defined as an adju
135. puter shutdown upon scan completion Scan Alternate Data Streams NTFS only Report files with hidden extensions Scan files with infectable extensions only Enable thorough scanning Check for false positives Report re compressed archive files 103 HE ava 10 4 Scan Scheduling With AVG AntiVirus 2014 you can run scan on demand for instance when you suspect an infection has penetrated your computer or based on a scheduled plan It is highly recommended that you run the scans based on a schedule this way you can make sure your computer is protected from any possibility of getting infected and you will not have to worry about if and when to launch the scan You should launch the Whole Computer scan regularly at least once a week However if possible launch the scan of your entire computer daily as set up in the scan schedule default configuration If the computer is always on then you can schedule scans out of working hours If the computer is sometimes switched off then schedule scans to occur on computer start up when the task has been missed The scan schedule can be created edited in the Scheduled scans dialog that is accessible via the Manage scheduled scan button within the Scan options dialog In the new Scheduled Scan dialog you can see a complete overview of all currently scheduled scans AVG AntiVirus Scheduled Scans Name Next Scheduled Scan Scheduled Scan Disabled Add scan schedule In the
136. r you have installed AVG with or to replace the old license number e g when upgrading to a new AVG product If using the trial version of AVG AntiVirus 2014 the latter two items appear as Buy now and Activate allowing you to buy the full version of the program right away For AVG AntiVirus 2014 installed with a sales number the items display as Register and Activate Register now MyAccount Connects to the registration page of the AVG website http Aww ava com Please fill in your registration data only customers who register their AVG product can receive free technical support About AVG Opens a new dialog with four tabs providing data on your purchased license and accessible support product and program information and the full wording of the license agreement 5 2 Security Status Info The Security Status Info section is located in the upper part of the AVG AntiVirus 2014 main window Within this section you will always find information on the current security status of your AVG AntiVirus 2014 Please see an overview of icons possibly depicted in this section and their meaning the green icon indicates that your A VG AntiVirus 2014 is fully functional Your computer is completely protected up to date and all installed components are working properly the yellow icon warns that one or more components are incorrectly configured and you should check their properties settings There is no critical problem in AVG An
137. r upon scan completion a new option activates that allows the computer to shut down even if it is currently locked Force shutdown if computer is locked e File types for scanning you should also decide whether you want to scan o All file types with the option of defining exceptions from scanning by providing a list of comma separated file extensions that should not be scanned o Selected file types you can specify that you want to scan only files that can be infected 107 WE ava files that cannot get infected wil not be scanned for instance some plain text files or some other non executable files including media files video audio files if you leave this box uncheck ed it will reduce the scanning time even more because these files are often quite large and are not too likely to be infected by a virus Again you can specify by extensions which files should always be scanned o Optionally you can decide you want to Scan files without extension this option is on by default and it is recommended that you keep it so unless you have a real reason to change it Files with no extensions are rather suspicious and should be scanned at all times Adjust how quickly scan completes Within this section you can further specify the desired scanning speed dependent on system resource usage By default this option value is set to the user sensitive level of automatic resource usage If you want the scan to run faster it will
138. rameters There follows a list of all parameters available for command line scanning e SCAN Scan specific files or folders SCAN path path e g SCAN C 1 D e COMP Whole Computer scan e HEUR Use heuristic analysis e EXCLUDE Exclude path or files from scan Command file file name e EXT Scan these extensions for example EXT EXE DLL e NOEXT Do not scan these extensions for example NOEXT JPG e ARC Scan archives e CLEAN Clean automatically e TRASH Move infected files to the Virus Vault e QT Quick test e LOG Generate a scan result file 102 WE ava MACROW PWDW ARCBOMBSW IGNLOCKED REPORT REPAPPEND REPOK NOBREAK BOOT PROC PUP PUPEXT REG COO 1 HELP PRIORITY SHUTDOWN FORCESHUTDOWN ADS HIDDEN INFECTABLEONLY THOROUGHS CAN CLOUDCHECK ARCBOMBSW Report macros Report password protected files Report archive bombs repeatedly compressed archives Ignore locked files Report to file file name Append to the report file Report uninfected files as OK Do not allow CTRL BREAK to abort Enable MBR BOOT check Scan active processes Report Potentially unwanted programs Report enhanced set of Potentially unwanted programs Scan registry Scan cookies Display help on this topic Display help on this topic Set scan priority Low Auto High see Advanced settings Scans Shutdown computer upon scan completion Force com
139. rameters of one of the scans predefined by the software vendor Whole Computer Scan Ni AVG AntiVirus Advanced Settings Appearance Sounds Temporarily Disable AVG Protection Heal remove virus infections without asking me Scan Settings Computer Protection You will be always asked for rootkits Email Protection Report potentially unwanted programs and spyware threats Web Browsing Protection Identity Protection Scans Whole Computer Scan O Scan inside archives Specific Files or Folders Scan Use heuristics Shell Extension Scan Removable Device Scan Schedules Update Exceptions O All fite types Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Selected file types Advisor Known Networks Scan infectable files only m Report enhanced set of potentially unwanted programs O scan for tracking cookies Scan system environment O Enable thorough scanning Scan for rootkits O Scan media files O C The Scan Settings section offers a list of scanning parameters that can be optionally switched on off e Heal remove virus infection without asking me on by default if a virus is identified during scanning it can be healed automatically if a cure is available If the infected file cannot be healed 66 WE ava automatically the infected object will be moved to the Virus Vault Report potentially unwanted programs and spyware threats on by default check to activate scanning for spyware as well
140. ray Notifications Schedules Display system tray notifications Update Exceptions Virus Vault O Component change notifications Update notifications AVG Self Protection Resident Shield automatic threat removal notifications Privacy Preferences Scanning notifications Ignore Error Status Advisor Known Networks Email Scanner notifications Statistical notifications Boot time improvement notifications AVG Advisor notifications Rama Mado In the Language selection section you can chose your desired language from the drop down menu The selected language will then be used for the entire AVG AntiVirus 2014 user interface The drop down menu only offers those languages you have previously selected to be installed during the installation process plus English English is always installed automatically by default To finish switching your AVG AntiVirus 2014 to another language you have to restart the application Please follow these steps e Inthe drop down menu select the desired language of the application e Confirm your selection by pressing the Apply button right hand bottom corner of the dialog e Press the OK button confirm e A new dialog pops up informing you that in order to change the language of the application you need to restart your AVG AntiVirus 2014 45 WE ava e Press the Restart AVG now button to agree with the program restart and wait a second for the language change to take effect ANG AntiVirus AVG ne
141. rd party This feature is also only available when the destination mail server supports it e Email Client POP3 Server Activation check uncheck this item to activate or deactivate the specified POP3 server Ni AVG AntiVirus Advanced Settings Appearance i Sounds Email Scanning Temporarily Disable AVG Protecti These settings allow you to create a new Email Scanner server or modify an existing amp Computer Protection one E Email Protection Email Scanner Certification Mail Filtering Servers POP3 SMTP AutoSMTP IMAP Web Browsing Protection Identity Protection Scans Schedules Update Exceptions Virus Vault Correct setup of the server is criticial for the proper functionality of Email Scanner and virus checking Please read the respective chapter of the documentation carefully Add new server In this dialog you can set up a new Email Scanner server using the SMTP protocol for outgoing mail 59 Ni AVG AntiVirus Advanced Settings Appearance SMTP Server Name Sounds Temporarily Disable AVG Protecti AutoSMTP Computer Protection E Email Protection Email Scanner Automatic Certification O Fixed host Servers POP3 Additional Settings SMTP AutoSMTP IMAP Web Browsing Protection Email Client SMTP Server Activation Identity Protection Scans amp Schedules Update Exceptions Virus Vault Type of Login Local port used in email client Connection Regular Activate this server and use i
142. re point is created In case the update process fails and your operating system crashes you can always restore your OS to its original configuration from this point This option is accessible via Start All Programs Accessories System tools System Restore but any changes can be recommended to experienced users only Keep this check box ticked if you want to make use of this functionality e Use DNS update on by default with this item marked once the update is launched your AVG AntiVirus 2014 looks for information about the latest virus database version and the latest program version on the DNS server Then only the smallest indispensably required update files are downloaded and applied This way the total amount of data downloaded is minimized and the update process runs faster e Require confirmation to close running applications on by default this will help you make sure no currently running applications will be closed without your permission if required for the update process to be finalized Check computer time on by default mark this option to declare you wish to have notifications displayed in case the computer time differs from the correct time more than by a specified number of hours d d i i d i i i i i i d i d d i d i 1 d Sy AVG 9 10 1 Proxy EF AVG AntiVirus Advanced Settings Appearance Sounds Update Sett
143. red from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer security even more however it may block legal programs and is therefore switched off by default O O Use heuristics on by default scan the content of the page to be displayed using the heuristic analysis method dynamic emulation of the scanned object s instructions in a virtual computer environment Enable thorough scanning off by default in specific situations suspicions about your computer being infected you may check this option to activate the most thorough scanning algorithms that will scan even those areas of your computer that rarely get infected just to be absolutely sure Remember though that this method is rather time consuming O o Maximum part size of a file to be scanned if included files are present in the displayed 64 l d d d E d d g d d i d d a d i i 4 d d i l d d d d i 1 l d d d d d g d d i d d 4 d i 4 d d i l d d d i Sy AVG page you can also scan their content even before these are downloaded to your computer However scanning of large files takes quite some time and the web page download might be slowed significantly You can use the slide bar to specify the maximum size of a fil
144. rface opens in a separate window and offers an overview of the information on quarantined infected objects e Date Added Provides date and time the suspected file was detected and removed to the Virus Vault e Severity In case you decided to install the Identity component within your AVG AntiVirus 2014 a graphical identification of the respective finding severity on a four level scale from unobjectionable three green dots up to very dangerous three red dots will be provided in this section and the information on the infection type based on their infection level all listed objects can be positively or potentially infected e Threat Name Specifies the name of the detected infection according to the online virus encyclopedia e Source Specifies which component of AVG AntiVirus 2014 has detected the respective threat e Message In a very rare situation some notes may occur in this column providing detailed comments on the respective detected threat 114 SF ava The following control buttons are accessible from the Virus Vault interface Restore removes the infected file back to its original location on your disk Restore As moves the infected file to a selected folder Details for detailed information on the specific threat quarantined in the Virus Vault highlight the selected item in the list and click the Details button to call a new dialog with a description of the detected threat Delete removes the in
145. rus can take up all the computer memory in an instant and cause a breakdown e Worm is a subcategory of virus which unlike a normal virus does not need a carrier object to attach to it sends itself to other computers self contained usually via email and as a result often overloads email servers and network systems e Spyware is usually defined as a malware category malware any malicious software including viruses encompassing programs typically Trojan horses aimed at stealing personal information passwords credit card numbers or infiltrating a computer and allowing the attacker to control it remotely of course all without the computer owner s knowledge or consent Potentially unwanted programs are a type of spyware that can but not necessarily be dangerous to your computer A specific example of a PUP is adware software designed to distribute advertisements usually by displaying ad pop ups annoying but not really harmful Tracking cookies can also be considered a kind of spyware as these small files stored in the web browser and sent automatically to the parent website when you visit it again can contain data such as your browsing history and other similar information e Exploit is a malicious code that takes advantage of a flaw or vulnerability in an operating system Internet browser or other essential program e Phishing is an attempt to acquire sensitive personal data by shamming a trustworthy and well known
146. s for all security configuration The default settings guarantees the optimum performance of the application and your maximum security If for some reason you wish to deactivate the service you will be warned about the possible risk immediately by the red Warning sign and the information that you are not fully protected at the moment Please mind that you should activate the service again as soon as possible Within the Email Scanner section you can see two of traffic light buttons This way you can separately specify whether you want to have the Email Scanner checking the incoming or outgoing messages or both By default the scanning is on for incoming messages while off for outgoing mail where the risk of infection is rather low O Settings Click the button to get redirected to advanced settings interface Precisely the respective dialog opens and you will be able to configure the selected service i e Email Scanner or Anti Spam In the advanced settings interface you can edit all configuration of each security service within AVG AntiVirus 2014 but any configuration can be recommended to experienced users only in Statistics Click the button to get redirected to the dedicated page on the AVG website http www avg com On this page you can find a detailed statistical overview of all AVG AntiVirus 2014 activities performed on your computer within a specified period of time and in total ove Details Click the button and a
147. s of your computer Enable thorough scanning off by default In specific situations Suspicions about your computer being infected you may check this option to activate the most thorough scanning algorithms that will scan even those areas of your computer that rarely get infected just to be absolutely sure Remember though that this method is rather time consuming Additional scan settings The link opens a new Additional scan settings dialog where you can specify the following parameters AVG AntiVirus Additional Scan Settings Computer Shutdown Options C shut down computer when scan finishes File Types for Scanning O All fite types Define excluded extensions na Selected file types Scan infectable files only O Scan media files Define included extensions Loo E Scan files without extensions 97 HE ava o Computer shutdown options decide whether the computer should be shut down automatically once the running scanning process is over Having confirmed this option Shutdown computer upon scan completion a new option activates that allows the computer to shut down even if it is currently locked Force shutdown if computer is locked o File types for scanning you should also decide whether you want to scan gt All file types with the option of defining exceptions from scanning by providing a list of comma separated file extensions that should not be scanned gt Selected file types you c
148. se register you product online on the AVG website http www avg com After the registration you will be able to gain full access to your AVG user account the AVG Update newsletter and other services provided exclusively for registered users The easiest way to register is directly from the AVG AntiVirus 2014 user interface Please select the upper line navigation Options Register now item You will be redirected to the Registration page on the AVG website http www avg com Please follow the instruction provided on the page 4 2 Access to user interface The AVG main dialog is accessible in several ways e double click the AVG system tray icon e double click the AVG icon on the desktop e from the menu Start All Programs AVG AVG 2014 4 3 Scanning of the whole computer There is a potential risk that a computer virus has been transmitted to your computer prior to AVG AntiVirus 2014 installation For this reason you should run a Scan of the whole computer to make sure there are no infections on your PC The first scan might take quite some time about an hour but it is recommended that you launch it to make sure your computer has not been compromised by a threat For instructions on running a Scan of the whole computer consult the chapter AVG Scanning 4 4 Eicar test To confirm that AVG AntiVirus 2014 has been installed correctly you can perform the EICAR test The EICAR test is a standard and absolutely safe method used t
149. spyware threats on by default check to activate scanning for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend that you keep this feature activated as it increases your computer security Report enhanced set of potentially unwanted programs off by default mark to detect extended packages of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer security even more however it may block legal programs and is therefore switched off by default Scan for tracking cookies off by default this parameter specifies that cookies should be detected during scanning HTTP cookies are used for authenticating tracking and maintaining specific information about users such as site preferences or the contents of their electronic shopping carts Scan inside archives off by default this parameter specifies that the scanning should check all files even if they are stored inside an archive e g ZIP RAR 106 WE ava e Use heuristics on by default heuristic analysis dynamic emulation of the scanned object s instructions in a virtual computer environment will be one of the methods used for virus detection during scanning e Scan system en
150. stable percentage of the real size of your hard disk To increase the size of your Virus Vault go to the Virus Vault dialog wthin the AVG Advanced Settings via the Limit Virus Vault size option In the bottom section of the dialog you can find the Show details link Click it to open a new window with detailed information on the process running while the infection was detected and the process identification A list of all Resident Shield detections is available for overview within the Resident Shield detection dialog This dialog is accessible via the Options History Resident Shield detection menu item in the upper line navigation of the AVG AntiVirus 2014 main window The dialog offers an overview of objects that were detected by the resident shield evaluated as dangerous and either cured or moved to the Virus Vault 118 ANG AntiVirus Resident Shield Results Threat Name Result Detection Time Object Type Process Virus identified El _ Infected 6 25 2013 1 04 42 PM_ File or Directory C Windows Sy c Users Admini Remove all threats For each detected object the following information is provided Threat Name description possibly even name of the detected object and its location Result action performed with the detected object Detection Time date and time the threat was detected and blocked Object Type type of the detected object Process what action was performed to call up the potentiall
151. stem bar The dialog appears again once the installation is completed 12 HE ava e Cancel This button should only be used if you want to stop the current installation process Please mind that in such a case your AVG AntiVirus 2014 will not be installed 3 7 Congratulations The Congratulations dialog confirms that your AVG AntiVirus 2014 has been fully installed and configured AVG 2014 Installer ANG AntiVirus Congratulations Your software has been successfully installed F I want to improve my security by participating in AVG Product Improvement Program in accordance with AVG Privacy Policy Product Improvement Program and Privacy Policy Here you can decide whether you want to participate in the Product Improvement Program for details see the chapter AVG Advanced Settings Product Improvement Program that collects anonymous information on detected threats in order to increase the overall Internet security level All data are treated as confidential and in compliance with AVG Privacy Policy click the Privacy Policy link to get redirected to AVG website http www avg com where you can find the the full wording of AVG Privacy Policy If you agree please keep the option checked the option is confirmed by default To finalize the installation process press the Finish button 13 HE ava 4 After Installation 4 1 Product registration Having finished the AVG AntiVirus 2014 installation plea
152. suspicious 9 4 2 Anti Rootkit In the Anti Rootkit Settings dialog you can edit the Anti Rootkit service configuration and specific parameters of anti rootkit scanning The anti rootkit scanning is a default process included in the Whole Computer Scan 51 d d i d i d i i i i i d i d d d d i 1 d EF AVG AntiVirus Advanced Settings Appearance Sounds Anti Rootkit Settings Temporarily Disable AVG Protection Running this scan manually is not usually necessary because whole computer scans Computer Protection also detect rootkits AntiVirus Anti Rootkit Cache Server Email Protection Scan drivers Web Browsing Protection Identity Protection Scan applications Scans O Quick rootkit scan Schedules Update Exceptions Virus Vault AVG Self Protection Privacy Preferences Ignore Error Status Advisor Known Networks Full rootkit scan O osu Scan applications and Scan drivers enable you to specify in detail what should be included in anti rootkit scanning These settings are intended for advanced users we recommend that you keep all options switched on You can also pick the rootkit scanning mode e Quick rootkit scan scans all running processes loaded drivers and the system folder typically c Windows e Full rootkit scan scans all running processes loaded drivers the system folder typically c Windows plus all lo
153. t for sending receiving emails O bea e SMTP Server Name in this field you can specify the name of newly added servers to add a SMTP server click the right mouse button over the SMTP item of the left navigation menu For automatically created AutoSMTP servers this field is deactivated e Type of Login defines the method for determining the mail server used for outgoing mail o Automatic login will be carried out automatically according to your email client settings o Fixed host in this case the program will always use the server specified here Please specify the address or name of your mail server You may use a domain name for example smtp acme com as well as an IP address for example 123 45 67 89 for a name If the mail server uses a non standard port you can type this port behind the server name using a colon as the delimiter for example smtp acme com 8200 The standard port for SMTP communication is 25 e Additional Settings specifies more detailed parameters o Local port specifies the port on which the communication from your mail application should be expected You must then specify in your mail application this port as the port for SMTP communication o Connection in this drop down menu you can specify which kind of connection to use regular SSL SSL default If you choose SSL connection the data sent is encrypted without the risk of being traced or monitored by a third party This feature is a
154. take less time but the system resources used will increase significantly during the scan and will slow down your other activities on the PC this option can be used when your computer is switched on but nobody is currently working on it On the other hand you can decrease the system resources used by extending the scanning duration Set additional scan reports Click the Set additional scan reports link to open a standalone dialog window called Scan reports where you can tick several items to define what scan findings should be reported AVG AntiVirus Scan Reports m Report password protected archives m Report sword protected documents o Report locked files E Report files containing macros O Report hidden extensions s e n A Controls in the dialog e Save Saves all changes you have performed on this tab or on any other tab on this dialog and switches back to the Scheduled scans overview Therefore if you wish to configure the test parameters on all tabs press the button to save them only after you have specified all your requirements Gi Use the green arrow in the upper left section of the dialog to get back to the Scheduled scans overview 108 HE Ava 10 4 3 Location ANG AntiVirus Scheduled Scan O whole Computer Scan O Scan Specific Files or Folders Deskto p Computer A j Location E Special locations On the Location tab you can define whether you want to sch
155. tatuSsrrts stseeeene ence eee eee e cece e eee e eee eee eee eee eee e eee ease eae eeae eee 88 9 16 Advisor Known NetWworkS sssss s sssssssssssssssussssunsannusunnunnnuunnnnnusunnunnnuunnnnnunnnnnnnnn 88 10 AVG SCanning ssssss sss555555555555u010505nuuuunnnnnnnnnnnnnnnnnnn nnmnnn 90 10 1 Predefined SCanS sss rsssssssssssnnnnnnnnnnnnnunnnnnnnnnnnnnnnennnnnnnennnnnnnennnnnnnennnnnnnennnnnnnen 91 10 2 Scanning in Windows Explorer TEC LCCC Cee cee ee eT ETETETT cee ee eee ee ice ee eee 100 10 3 Command Line Scanning inca aan a Bsa mpc mm mam mma se acm impede aaa aR eve Rem MRARRA KNAAR ANNER RIKIRAKE 101 10 4 Scan Scheduling Gun eME i a srsut a ES a a ava agile Ronni E EE EE E EE ie eLearn E a EAN RS 104 10 5 Scan ResultS ss ss sssssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnennnnnnnennnnnnnennnnnnnennnnnnnennnnnnnan 110 10 6 Scan results detailS s ssss s sssusssssssunununnnunnnssnnnnnnnunnnuunsnnnnnnununnnunnnnnnnnnununnnunnnnnnn 111 11 AVG File SHred dG titcscctissccisncicvcadcnnscc ccctaccenedcscccaccstseesdiccecdsvadcanccntesadcencdcvsecaneneaas 113 12 Virus Vaults cscccccnscccececccseeeneeeeeeeeeeea ee ee eee k eee e eee eee 114 13 HISTOry 0eceeeeeeee eee ee eee een ee ene nnana 116 13 1 Scan reSultS etree rete enter eee ee EERE OREO E SEER EEE EEE EEE 116 WE ava 13 2 Resident Shield RESuUItS ss ssecet rete e ete e ener eee tenner e eee ene eee Eee PAREN E OEE E SERS E EEE EEE 117 13 3 Identity Protection
156. ter o Allow to send anonymous data about product usage on by default send basic statistics about the application usage such as number of detections scans launched successful or unsuccessful updates etc e Allow in the cloud verification of detections on by default detected threats will be checked if really infected to sort out false positives e I d like AVG to personalize my experience by turning on AVG Personalization off by default this feature anonymously analyzes behavior of programs and applications installed on your PC Based on this analysis AVG can offer you services targeted directly to your needs to secure your maximum safety 86 d d i d i d i i i i i d i d d d d i 1 d HE ava Most common threats Nowadays there are far more threats out there than plain viruses Authors of malicious codes and dangerous websites are very innovative and new kinds of threats emerge quite often the vast majority of which are on the Internet Here are some of the most common Virus is a malicious code that copies and spreads itself often unnoticed until the damage is done Some viruses are a serious threat deleting or deliberately changing files on their way while some viruses can do something seemingly harmless like playing a piece of music However all viruses are dangerous due to the basic ability of multiplying even a simple vi
157. that the page you are about to visit includes some dangerous javascript and prevents the page from being displayed Also it recognizes malware contained in a page and stops its downloading immediately so that it never gets to your computer This powerful protection will block malicious content of any web page you try to open and prevent it from being downloaded to your computer With this feature enabled clicking a link or typing in a URL to a dangerous site will automatically block you from opening the web page thus protecting you from inadvertently being infected It is important to remember that exploited web pages can infect your computer simply by visiting the affected site Online Shield is not intended for server platforms protection EF AVG AntiVirus Web Browsing Protection LinkScanner Surf Shield Online Shield C enasie ew Oo Settings Oo Settings ees Details eee Details Can detect exploit sites and other complex online threats To switch between both sections of the dialog you can simply click anywhere in the respective service panel The panel then gets highlighted in a lighter shade of blue In both sections of the dialog you can find the following controls Their functionality is the same whether they belong to one security service or another Link Scanner Surf Shield or Online Shiela Enabled Disabled The button may remind you of a traffic light both in appearance and in functionality Single click to sw
158. the password you have defined ANG AntiVirus Unlock Data Safe Open as Ea Homer E Password C Show password In the text field please type your password to authorize yourself and click the Unlock button If you need help remembering the password click Hint to display the password hint that you defined when creating the data safe The new data safe will appear in the overview of your data safes as UNLOCKED and you will be able to add remove files in it as required 6 2 Web Browsing Protection The Web Browsing Protection consists of two services LinkScanner Surf Shield and Online Shield e LinkScanner Surf Shield protects you from the increasing number of here today gone tomorrow 30 Sy AVG threats on the web These threats can be hidden on any type of website from governments to big well known brands to small businesses and they rarely stick around on those sites for more than 24 hours LinkScanner protects you by analyzing the web pages behind all the links on any web page you re viewing and making sure they re safe at the only time that matters when you re about to click that link LinkScanner Surf Shield is not intended for server platforms protection Online Shield is a type of a real time resident protection it scans the content of visited web pages and possible files included in them even before these are displayed in your web browser or downloaded to your computer Online Shield detects
159. tiVirus 2014 and you have probably decided to switch a component off for some reason You are still protected However please pay attention to the problem component s settings The incorrectly configured component will be displayed with a warning orange strip in the main user interface The yellow icon also appears if for some reason you have decided to ignore a component s error status The Ignore error status option is accessible in the Advanced settings Ignore error status branch There you have the option to state you are aware of the component s error state but for some reason you wish to keep your AVG AntiVirus 2014 so and you do not want to be warned about it You may need to use this option in a specific situation but it is strictly recommended that you switch the Ignore error status option off as soon as possible Alternatively the yellow icon will also be displayed if your AVG AntiVirus 2014 requires a computer restart Restart needed Please pay attention to this warning and restart your PC the orange icon indicates that AVG AntiVirus 2014 is in a critical status One or more components do not work properly and AVG AntiVirus 2014 cannot protect your computer Please pay immediate attention to fixing the reported problem If you are not able to fix the error yourself contact the AVG technical support team In case AVG AntiVirus 2014 is not set to the optimum performance a new button named Click to fix alternatively Click to
160. tiVirus 2014 at once Please remember that you should not use this option unless it is absolutely necessary In most cases it is not necessary to disable AVG AntiVirus 2014 before installing new software or drivers not even if the installer or software wizard suggests that running programs and applications be shut down first to make sure there are no unwanted interruptions during the installation process If you do have to temporarily disable AVG AntiVirus 2014 you should re enable it as soon as you re done If you are connected to the Internet or a network during the time your antivirus software is disabled your computer is vulnerable to attacks e Scan click to open the context menu for predefined scans Whole Computer scan and Scan Specific Files or Folders and select the required scan it will be launched immediately e Running scans this item is displayed only if a scan is currently running on your computer For this scan you can then set its priority alternatively stop or pause the running scan The following actions are also accessible Set priority for all scans Pause all scans or Stop all scans Run Quick Tune click to launch the Quick Tune component Log in to AVG MyAccount Opens the MyAccount homepage where you can manage your subscription products purchase additional protection download installation files check your past orders and invoices and manage your personal information e Update now launches an immediat
161. tion of the dialog to get back to the main user interface with the components overview 6 3 Identity Protection The Identity Protection component runs the Identity Shield service that is constantly protecting your digital assets from new and unknown threats on the Internet e Identity Protection is an anti malware service that protects you from all kinds of malware spyware bots identity theft using behavioral technologies and provide zero day protection for new viruses Identity Protection is focused on preventing identity thieves from stealing your passwords bank account details credit card numbers and other personal digital valuables from all kinds of malicious software malware that target your PC It makes sure that all programs running on your PC or in your shared network are operating correctly Identity Protection spots and blocks suspicious behavior on a continuous basis and protects your computer from all new malware Identity Protection gives your computer a realtime protection against new and even unknown threats It monitors all including hidden processes and over 285 different behaviour patterns and can determine if something malicious is happening within your system For this reason it can reveal threats not even yet described in the virus database Whenever an unknown piece of code comes onto your computer it is immediately watched for malicious behaviour and tracked If the file is found to be malicious Identity Prot
162. tion to immediately launch the scanning of selected areas of your computer for details on the scan of the selected files or folders please see the respective chapter called Predefined scans Scan specific files_or folders Clicking the Settings section will take you to the configuration dialog of the specific files_or folders scan Q O Scan computer for rootkits Settings The left section of the button labeled Scan computer for rootkits launches the immediate anti rootkit scanning for details on the rootkit scan please see the respective chapter called Predefined scans Scan computer for rootkits Clicking the Settings section will take you to the configuration dialog of the rootkit scan 10 1 Predefined Scans One of the main features of AVG AntiVirus 2014 is on demand scanning On demand tests are designed to scan various parts of your computer whenever suspicion about possible virus infection arises Anyway it is strongly recommended that you carry out such tests regularly even if you think that no virus can be found on your computer In the AVG AntiVirus 2014 you will find the following types of scan predefined by the software vendor 10 1 1 Scan whole computer Whole computer scan scans your entire computer for possible infections and or potentially unwanted programs This test will scan all hard drives on your computer will detect and heal any virus found or remove the detected infection to the Virus Vault Scanning the wh
163. ts that no longer work lead to non existing locations etc To start the analysis of your system press the Analyze now button You will then be able to watch the analysis progress and its results directly in the chart 36 AVG AntiVirus Quick Tune component Quick Tune has finished the analysis Category Results Severity on Registry Errors 71 errors found HH TEN 3 F De Junk Files 24240 errors found Takes up hard drive space Details Fragmentation Not fragmented Reduce peed Broken Shortcuts Errors not found Fix now The results overview provides the number of detected system problems classified according to the respective categories tested The analysis results will also be displayed graphically on an axis in the Severity column Control buttons e Analyze now displayed before the analysis starts press this button to launch the immediate analysis of your computer e Fix now displayed once the analysis is finished press the button to fixing all found errors You will get an overview of the result as soon as the correction process is finished e Cancel press this button to stop the running analysis or to return to the default AVG main dialog components overview once the analysis is completed 37 WE ava 7 AVG Security Toolbar AVG Security Toolbar is a tool that closely cooperates with the LinkScanner Surf Shield service and guards your maximum security while browsing the Internet Within
164. ut potentially dangerous or suspicious files Please note that no warning dialog will be displayed a certification text will only be added to the end of the email message and all such reports will be listed in the Email Protection detection dialog Report password protected archives archives ZIP RAR etc that are protected by password cannot be scanned for viruses check the box to report these as potentially dangerous Report password protected documents documents protected by password cannot be scanned for viruses check the box to report these as potentially dangerous Report files containing macro a macro is a predefined sequence of steps aimed to make certain tasks easier for a user MS Word macros are wdely known As such a macro can contain potentially dangerous instructions and you might like to check the box to ensure that files with macros will be reported as suspicious Report hidden extensions a hidden extension can make e g a Suspicious executable file something txt exe appear as harmless plain text file something txt check the box to report these as potentially dangerous Move reported attachments to Virus Vault specify whether you wish to be notified via email about password protected archives password protected documents files containing macros and or files with hidden extensions detected as an attachment to the scanned email message If sucha message is identified during scanning define whether th
165. vailable only when the destination mail server supports it e Email Client SMTP Server Activation check uncheck this box to activate deactivate the SMTP server specified above 60 d d i d i d i i i i i d i d d d d i 1 d EF AVG AntiVirus Advanced Settings Appearance n j Sounds Email Scanning Temporarily Disable AVG Protectii These settings allow you to create a new Email Scanner server or modify an existing amp Computer Protection one E Email Protection amp Email Scanner Certification Mail Filtering Servers POP3 SMTP IMAP AutoIMAP Web Browsing Protection Identity Protection Scans Schedules Update Exceptions Virus Vault Correct setup of the server is criticial for the proper functionality of Email Scanner and virus checking Please read the respective chapter of the documentation carefully Add new server EF AVG AntiVirus Advanced Settings Appearance IMAP Server Name Sounds Temporarily Disable AVG Protecti AutoIMAP Computer Protection r E Email Protection Type of Login amp Email Scanner Certification U Fixed host Servers POP3 Additional Settings SMTP Local port used in email client E IMAP AutoIMAP Web Browsing Protection Email Client IMAP Server Activation Identity Protection Scans Schedules Update Exceptions Virus Vault Connection Regular y Activate this server and use it for sending recei
166. vated for all default schedules shows the name assigned to this very schedule by the program vendor In this section specify the time intervals for the newly scheduled definitions update launch The timing can either be defined by the repeated update launch after a certain period of time Run every or by defining an exact date and time Run at specific time This section allows you to define under which conditions the definition update should should not be launched if the computer is in low power mode or switched off completely Finally check the Run the update again as soon as the Internet connection is available option to make sure than if the Internet connection is interrupted and the update process fails it will be launched again immediately after the Internet connection is restored Once the scheduled update is launched at the time you have specified you will be informed of this fact via a pop up window opened over the AVG system tray icon 76 l d d d l d d d d i d d d d i d d d i d d d i d i d IE ava provided that you have kept the default configuration of the the Advanced Settings Appearance dialog 9 9 3 Program Update Schedule If really necessary you can uncheck the Enable this task item to simply deactivate the scheduled program update temporarily and switch it on again later EF AVG AntiVirus Advanced Settings Appearance S
167. ving emails e IMAP Server Name in this field you can specify the name of newly added servers to add a IMAP server click the right mouse button over the IMAP item of the left navigation menu For automatically created AutolIMAP servers this field is deactivated a d d d d d d d d 4 d J i d d l d d d E d d d g d i d d d d i 4 d d i l d d d i Sy AVG e Type of Login defines the method for determining the mail server used for outgoing mail o Automatic login will be carried out automatically according to your email client settings o Fixed host in this case the program will always use the server specified here Please specify the address or name of your mail server You may use a domain name for example smtp acme com as well as an IP address for example 123 45 67 89 for a name If the mail server uses a non standard port you can type this port behind the server name using a colon as the delimiter for example imap acme com 8200 The standard port for IMAP communication is 143 e Additional Settings specifies more detailed parameters o Local port used in specifies the port on which the communication from your mail application should be expected You must then specify in your mail application this port as the port for
168. vironment on by default scanning will also check the system areas of your computer Enable thorough scanning off by default in specific situations Suspicious of your computer being infected you may check this option to activate the most thorough scanning algorithms that will scan even those areas of your computer that rarely get infected just to be absolutely sure Remember though that this method is rather time consuming Scan for rootkits on by default Anti Rootkit scan searches your computer for possible rootkits i e programs and technologies that can cover malware activity in your computer If a rootkit is detected this does not necessarily mean your computer is infected In some cases specific drivers or sections of regular applications may be misleadingly detected as rootkits Additional scan settings The link opens a new Additional Scan Settings dialog where you can specify the following parameters AVG AntiVirus Additional Scan Settings Computer Shutdown Options O shut down computer when scan finishes File Types for Scanning O All file types Define excluded extensions Selected file types Scan infectable files only O Scan media files Define included extensions Baa ee Scan files without extensions e Computer shutdown options decide whether the computer should be shut down automatically once the running scanning process is over Having confirmed this option Shutdown compute
169. visiting They can collect data about your online activity while you are logged in Examples of Social buttons include Facebook Social Plugins Twitter Button Google 1 Note Depending on what services are running in the background of the website some of the three above described sections might not appear in the AVG Do Not Track dialog Dialog controls What is tracking Click this link in the upper section of the dialog to get redirected to the dedicated webpage providing detailed explanation on the tracking principles and description of specific tracking types Block All Click the button located in the bottom section of the dialog to to say you do not wish any data collection activity at all for details see chapter Blocking tracking processes Do Not Track settings Click this button in the bottom section of the dialog to get redirected to the dedicated webpage where you can set the specific configuration of various AVG Do Not Track parameters see the AVG Do Not Track settings chapter for detailed information 8 2 Information on tracking processes The list of detected data collection services provides just the name of the specific service To make a conversant decision about whether the respective service should be blocked or allowed you may need to know more Move your mouse over the respective list item An information bubble appears providing detailed data on the service You will learn whether the service collects personal d
170. when computer starts up if task has been missed E Next the text field called Name deactivated for all default schedules states the name assigned to this very schedule by the program vendor For newly added schedules you can add a new schedule by right clicking over the Scheduled scan item in the left navigation tree you can specify your own name and in that case the text field will open for editing Try to always use brief descriptive and apt names for scans to make it easier to later differentiate the scan from others Example It is not appropriate to call the scan by the name New scan or My scan since these names do not refer to what the scan actually checks On the other hand an example of a good descriptive name would be System area scan etc It is also not necessary to specify in the scan s name whether it is the scan of the whole computer or just a scan of selected files or folders your own scans will always be a specific version of the scan of selected files or folders In this dialog you can further define the following parameters of the scan Here you can specify time intervals for the newly scheduled scan launch The timing can either be defined by the repeated scan launch after a certain period of time Run every or by defining an exact date and time Run at specific time interval or possibly by defining an event that the scan launch should be associated with Run on computer startup This section
171. y dangerous object so that it could be detected Control buttons Refresh update the list of findings detected by Online Shield Export export the entire list of detected objects in a file Remove selected in the list you can highlight selected records and use this button to delete just these selected items Remove all threats use the button to delete all records listed in this dialog to switch back to the default AVG main dialog components overview use the arrow in the upper left hand corner of this dialog 119 HE Ava 13 3 Identity Protection Results The Identity Protection Results dialog is accessible via the Options History Identity Protection Results menu item in the upper line navigation of the AVG AntiVirus 2014 main window AVG AntiVirus Identity Protection Results Threat Name Result Detection Time Object Type Process IDP Program 36E s Secured 8 5 2013 9 54 48 PM Process C Users Admin The dialog provides a list of all findings detected by the Identity Protection component For each detected object the following information is provided e Threat Name description possibly even name of the detected object and its source e Result action performed with the detected object e Detection Time date and time the suspicious object was detected e Object Type type of the detected object e Process what action was performed to call up the potentially dangerous object so that
172. y detected as rootkits You should also decide whether you want to scan e All file types with the option of defining exceptions from scanning by providing a list of comma separated after being saved the commas change into semicolons file extensions that should not be scanned Selected file types you can specify that you want to scan only files that can get infected files that cannot get infected wil not be scanned for instance some plain text files or some other non executable files including media files video audio files if you leave this box unchecked it will reduce the scanning time even more because these files are often quite large and are not likely to be infected by a virus Again you can specify by extensions which files should always be scanned Optionally you can decide you want to Scan files without extension this option is on by default and it is recommended that you keep it so unless you have a real reason to change it Files with no extensions are rather suspicious and should be scanned at all times Adjust how quickly scan completes Within this section you can further specify the desired scanning speed dependent on system resource usage By default this option value is set to the user sensitive level of automatic resource usage If you want the scan to run faster it will take less time but the system resources used will increase significantly during the scan and will slow down your other activities on the P

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