Epygi QX1000 Manual I: Installation Guide - Epygi
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1. 33 Epygi QX1000 Manual I Installation Guide Appendix Checking the Connections Appendix Checking the Connections If the system doesn t seem to be working properly even when all the cables are connected properly it may be helpful to Start Network Diagnostics The WAN link IP configuration gateway DNS server and STUN NAT will all be checked To start diagnostics open the System s menu item Diagnostics and click Start Network Diagnostics 3 7 r1 Main System Users Conferences Telephony Internet Uplink Network C py gl qx1000 System Diagnostics Start Network Diagnostics Rebootthis Device Download system logs Basic Tests Checking for physical link WAN link ok Checking IP configuration statically Checking internet connectivity ICMP ping Gateway 192 168 74 5 reached Primary nameserver 192 168 0 2 reached Secondary nameserver 192 168 0 156 reached STUN Network Address Translation NAT Check Checking server port 74 54 85 200 5060 External visible address 81 16 5 101 Detected N T type Symmetric NAT Please check your pending events Copyright C 2003 2011 Epygi Technologies Ltd All rights reserved Fig I 36 System Diagnostics Network Diagnostics page If the test passes the output of the system may look as follows Basic Tests Checking for physical link WAN link ok Checking IP configuration statically Checking internet connectivity ICMP ping Gateway 192 168 70 5 reach2. BW se Lieertiamer bores 04 oder Eprgi Guadrp x amp 1 amp 11 11 711 11 11701 Template semanat Agenceg Linerhiamer incest 006 Model iErygi Quadmiexs 18 1111117411111 Tamplaie swsfarm afagE Ajana Ubati acest 007 Masel Dpi Quadrol cs TE 111111111111 Template iiam Edeanced jar Lr bidt OU Model Ei Quadme XE 15 PSS Template ere Ngnt d Userfiame iper o3 Model Epygi Guim n 15 1113131111141 Template sysiem etaus amp doanced zm Lhiserfiarnes Ince 181 DI Mechel Depp Guaram 18 111111111111 Tamplele System sfsuB Edcnced Fig l 20 Line Settings page Click on the IP Line number to enter the IP Lines Settings page Mom System Users Conterences Telephony Wtornet Upi Network IP Line Settings IP Line 1 Omm 0 0 9 sip Phone Phone Mode 6753 53i MAC Address 00 og Line Appearance Usemame miid Pasoword ru Generate Password Transport unre w F1 Use Session Timer Use template use deteut gt 1 Enabie Hot Desking Capabsity Hot Desking Automatic Logout or bours Lid AW aghi tetemed Fig l 21 IP Line Settings page QX1000 SW Version 5 2 x 20 QX1000 Manual I Installation Guide Step 2 Configuring the QX1000 Select the SIP Phone radio button Select the SIP IP phone model from the Phone Model drop down list Insert the SIP Phone s MAC address in the corresponding fields The MAC address of an IP phone is usually printed on the back of the phone s ba
3. 24000 The IP PBXs Manual I Installation Guide for QX1000 SW Version 5 2 x QX1000 Manual I Installation Guide Copyright and Trademarks Copyright 2003 2011 Epygi Technologies Ltd All Rights Reserved Quadro is a registered trademark of Epygi Tech nologies Ltd Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation All other trademarks and brand names are the property of their respective proprietors Limited Warranty Epygi Technologies Ltd Epygi warrants to the original end user purchaser every Quadro to be free from physical de fects in material and workmanship under normal use for a period of one 1 year from the date of purchase proof of pur chase required or two 2 years from the date of purchase proof of purchase required for products purchased in the European Union EU If Epygi receives notice of such defects Epygi will at its discretion either repair or replace prod ucts that prove to be defective This warranty shall not apply to defects caused by i failure to follow Epygi s installation operation or maintenance in structions ii external power sources such as a power line telephone line or connected equipment iii products that have been serviced or modified by a party other than Epygi or an authorized Epygi service center iv products that have had their original manufacturer s serial numbers altered defaced or deleted v damage du
4. I Installation Guide Appendix Configuring NAT Traversal Appendix Configuring NAT Traversal NAT or Network Address Translation is a common feature used to expand the use of con nected PCs and other networked devices without having to use multiple global Internet public IP addresses Most ISP s will assign one public IP address to each customer that is connected to the Internet The customer can use a router to provide NAT capability and create a private network of PCs and other devices not visible from the Internet This method offers security and also eliminates the need to assign global Internet public IP ad dresses to each device on the LAN The QX1000 initiates and receives SIP calls from the Internet or the network connected to the WAN port To receive SIP calls the QX1000 must be able to receive packets from the SIP server or any other device that is trying to make an incoming call If the QX1000 is placed behind a router with NAT like most basic routers on the market today the QX1000 will not be able to receive calls To resolve this issue either STUN must be enabled on the QX1000 or SIP NAT traversal must be set up in the router and in the QX1000 to route the incoming calls properly Please Note NAT traversal only works with Internet connections that have static IP ad dresses Verify from your provider that this is the case for your Internet connection Some ISPs provide dynamic IP addresses that may change from time to time and
5. Selecting Subscribe a New Extension leads you to a page where you can enter the user information as shown below The Extension Nr is the eight digit SIP number assigned to your extension The first five are fixed by the SIP Server and cannot be changed and the last three are user defined Notice the check box to enable this extension to be shown in the Epygi Public SIP Directory Please Note If you enable this extension to be shown in the Epygi Public SIP Directory all information related to this extension will be published in the Public SIP Directory which is accessible by anyone from the Internet To maintain privacy do not check this box QX1000 SW Version 5 2 x 30 Epygi QX1000 Manual I Installation Guide Appendix Registering on Epygi s SIP Server SIPVoice Public Directory Your Extensions Your Groups Logout Add new extension Check here to make this entry available in the Epygi SIP phone directory Extension Nr 302564321 First Name Samantha Last Name Donaldson Location Sete Company OmniTec Description Headquarters email fnantha donalsdon omnitec com Authentication password pe a Retype Password fro Assign to groups none joined Save Back without save Fig I 30 SIP Services Add New Extension page The Authentication password validates the entry and must match the password entered on the QX1000 later Make sure to record the name Authentication Password and SIP ex tensi
6. are not appro priate for SIP NAT traversal Please Note If you have more than one router in series between the QX1000 and the In ternet the same port forwarding setup must be configured on each router NAT Traversal Setup e Install the QX1000 behind the router If the QX1000 is configured with its factory default settings it is already configured for DHCP and will obtain an IP address automatically from the router e Connect a PC to the QX1000 LAN port and power it up e Verify the QX1000 can connect to the Internet by opening a browser window and browsing to a familiar WEB site If the QX1000 cannot reach the Internet verify the WAN LEDs and the cabling Verify the QX1000 is set up for DHCP on the WAN and that the router has the DHCP server enabled for the devices behind it e Find the address of the router and log into the router Refer to the router s user manual on how to open the router configuration e Set up port forwarding on the router to forward UDP ports 5060 6000 6099 to the IP address assigned to the QX1000 You can see the IP address of the QX1000 in the System menu under Status submenu Network Status The IP address will be listed as the WAN IP address Your router also may indicate the IP address assigned to the QX1000 e Find out the public Internet address WAN IP address of the router To do so open a browser and go to www whatismyip com The site will return your public Internet IP ad dress Record this IP
7. following data is needed the WAN IP address the subnet mask the IP address of the standard gateway and the IP address of the Do main Name Server DNS e MAC address needed when the ISP requires a specific MAC address for the WAN Uplink Configuration Select the desired Interface Type and enter the WAN Interface Bandwidth to assure the quality of IP calls Mai System Users Conferences Telepiiony internet Uplink Hetwork C cpysi Uplink Configuration Wizard Uplink Configuration rigato Typ Ethernet Upstream 100000 keme imas 1000000 L ereemene gir TULrpdgpug Hrs rigs TODO Min Data Rabe rtg Wamu Transiter Lit 1500 Byes F neieius Pleaze check your sending eerie Lapysght c 00 Ei Tagtealagien li Al righir raeusreed Fig l 16 Uplink Configuration QX1000 SW Version 5 2 x 17 QX1000 Manual I Installation Guide Step 2 Configuring the QX1000 If the available bandwidth is used to the point where the quality of an additional IP call would suffer then new IP calls are rejected The bandwidth provided by your ISP must be specified for both Upstream and Down stream fields The default entry in both fields is 1000000 the maximum bandwidth of the 1000 MB uplink module For basic DSL and cable modem service in the United States typ ical values are 300 for Upstream and 1500 for Downstream The Min Data Rate text field is used to specify the amount of bandwidth reserved for data appl
8. in the format US AAAEQ T XXXX made out to HX7OT00BHX70100 If requested this number must be provided to the telephone company Any plug or jack that is used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ATCA The Ringer Equivalence Number is an indicator of the maximum number of devices allowed for connection to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirements that the sum of the RENs of all the devices does not exceed five Excessive RENs on a telephone line may result in the de vices not ringing in response to an incoming line The REN for this product is part of the product identifier that has the format US AAAEQ T XXX made out to HX7OTOOBHX70100 The digits represented by are the REN without a de cimal point in this case 00B is a REN of 0 0B If the Quadro causes harm to the telephone network the telephone company will notify you in advance that a temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the cus tomer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is nec essary The telephone company may make changes in its facilities equipment operations or procedures that could affect the op eration of the equip
9. included in the packaged contents indicating the username and password to access Epygi s Online Support and the Epygi SIP Server QX1000 SW Version 5 2 x 25 Epygi QX1000 Manual I Installation Guide Appendix Changing the Admin Password Appendix Changing the Admin Password For security reasons it is recommended that you change the default admin password The username of the administrator admin cannot be changed To change the administrator password go to the System menu User Rights Manage ment Mum Gyam dier Conlersncss User Rights Management Fig l 23 User Right Management page Choose admin from the list and press the Change Password functional button from the User Right Management page toolbar For Administrator account the page contains two parts one for GUI Access Password the other one for Phone Access Password ri rey i Main System Users Conferences Telephony iberna Wadi H turork c k Py gl Change Password Account Name admin gilAccesSDasseon Phones coris Possaveord bud Password digits rily How Pseword digits oily Gant irn Password digita nly Fig l 24 Change Password page The GUI Access Password offers the following components e The Old Password field requires the current password of the Administrator An error message prevents entering the wrong password e he New Password field requires a new password for the Administrator Reen tering the new password in the Conf
10. of having made this document available to you or based upon the information it contains Epygi is a registered trademark of Epygi Technologies Ltd All other products and services are the registered trademarks of their respective holders QX1000 SW Version 5 2 x 36 LI Possim d e o M m EXLIIIT ial j Se See S V h T cos A RU o AA hs RO ACR RR ARR iis Sh d 34 ian AAAA ee ee eee ee 2 s s TERFPITIIIIDT Copy Epygi Technologies Ltd Copyright 2003 2011 Epygi Technologies Ltd All rights reserved a w
11. proxies to determine if the SIP session is still active The Enable Hot Desking Capability checkbox is used to enable the Hot Desking feature on the corresponding IP line for details see Manual ll Administrator s Guide The Hot Desking Automatic Logout section is used to configure Hot Desking functionality expiration on the corresponding IP line This may be useful when someone who logged in to the public phone with the extension attached to this line forgot to log out after using it With this option enabled once the expiration time arrives the extension will automatically log out from the public phone The following options are available e Never the extension will never expire and will remain logged in to the public phone e After the defined period of time requires the period after which the extension will automatically log out from the public phone e At the certain moment requires the moment hour and minute when the ex tension will automatically log out from the public phone Press Save to apply the settings for the IP line Reset the SIP Phone After restart the appropriate configuration will be automatically downloaded from the QX1000 to the SIP Phone Please Note For automatic configuration some SIP phones may require additional actions to follow the restart For example by default the IP Dialog SIP Tone II is in a non auto provisioning mode so it should be manually enabled on the phone Refer to the
12. the telephone line has been disconnected at the net work interface 9 Use caution when installing or modifying cable or telephone lines 9 Avoid using your Quadro during an electrical storm 9 Do not use your Quadro or telephone to report a gas leak in the vicinity of the leak e An electrical outlet should be as close as possible to the unit and easily accessible Emergency Services The Quadro SIP Service is intended to function as a secondary telephone service This service is made available through the Internet and therefore is dependent upon a constant source of electricity and network availability If a power outage occurs the Quadro SIP Service automatically will be disabled User understands in the event of a power or network out age the Quadro SIP Service will not support 911 emergency services and further such services only will be available via the user s regular telephone line that is not connected to the Quadro User further acknowledges that any interruption in the supply or delivery of electricity or network availability is beyond Epygi s control and Epygi shall have no responsibility for losses arising from such interruption QX1000 SW Version 5 2 x QX1000 Manual I Installation Guide Table of Contents Manual I Installation Guide About This Installation Guide cseseseeeeennn mnn 5 pij c 6 Hardware OVELVICW cece ccc ccc cece cee nnne nhan ann nnn 7 Th
13. within an IP network requires a unique IP address to identify itself Since the QX1000 connects to the Ethernet it has to be part of network and must have IP address QX1000 should have static IP address configured which is a fixed manually assigned IP address that remains valid until changed The QX1000 must be visible to the Internet to be able to receive and send VoIP calls When the QX1000 is placed in a private network typically behind existing routers it will by default attempt to pass through the NAT of this router with its STUN Simple Traversal of UDP over NAT feature STUN will work without user configuration with the majority of ba sic routers In some scenarios port forwarding on the router is required to make the QX1000 accessible to other QX1000 devices and the Epygi SIP Server on the Internet Network Connection e A QX1000 should be always connected behind a router which is connected to a cable or xDSL modem IP phones are placed on the same network with QX1000 Internet IP Router with NAT Ethernet pot Admin PC E t F le y a P rit m P mw um T 7 E IP Phones Fig l 4 Configuration QX1000 behind a router with IP phones on the same network QX1000 SW Version 5 2 x 9 QX1000 Manual I Installation Guide Step 1 Installing the QX1000 Connecting the Hardware e QX1000 behind a router with IP phon
14. 0 a user will be able to make SIP and local PBX calls as well as access the Internet from devices connected to the WAN This Installation Guide does not provide advanced configuration information For these fea tures refer to the Administrator s and Extension User s Guides This Installation Guide also does not provide any information about how to secure your QX1000 from unauthorized usage For this feature refer to the Preventing Unauthorized Calls on the Quadro document at http www epygi com Step 1 Installing the QX1000 explains the connection of cables and devices to the QX1000 Step 2 Configuring the QX1000 describes the configuration steps necessary to integrate the QX1000 into your network environment Step 2 A Using IP Lines explains how to configure IP lines on the QX1000 and to con nect IP phones Step 2 B Using Receptionist refers to the document describing Receptionist s configura tion on the QX1000 Step 3 Registering on Epygi s Technical Support shows you how to access the Epygi Technical Support Center and the Epygi SIP Server Appendix Changing the Admin Password explains how to change the default administra tor password Appendix Configuring NAT Traversal explains configuration of the QX1000 if it is placed behind a NAT enabled router Appendix Registering on Epygi s SIP Server explains how to register on Epygi s powerful SIP server Appendix Checking the Connections gives hints on solving commo
15. 00 Step 2 2 System Configuration Wizard Select the System Configuration Wizard from the System menu The System Configu ration Wizard is a tool for the administrator to define the QX1000 s Local Area Network settings and to specify regional configuration settings to make QX1000 operational in its LAN The System Configuration Wizard must be run upon QX1000 first startup For the basic configuration some pages in this wizard may be skipped and left default for the basic configuration Please Note It is strongly recommended that factory default settings are left unchanged if their meanings are not completely understandable to the party administrating the QX1000 System Configuration The first page of System Configuration Wizard shows all items to be configured Click the Next button to start Enter into the Host Name field the unique name top right corner un der Epygi logo for the QX1000 device The Domain Name text field requires the LAN side domain name which the QX1000 belongs to For a basic configuration the LAN IP address does not need to be changed but if you must change it for example to integrate the device into an existing LAN record the new LAN IP address and have it handy You ll need it for subsequent access to QX1000 s man agement TOYO Main System Users Confer enc es Tokegieotey imes trot Uplink Network ee p y ul QuaI System Configuration Wizard System Configuration Fig l 8 System Configuratio
16. 2 Configuring the QX1000 DNS Settings The DNS Settings page provides the option of setting up a name server for the QX1000 It offers the following components e The Nameserver text field requires the IP address of an external name server e The Alternative Nameserver text field requires the IP address of the secondary name server The Alternative Nameserver is used if the main name server can not be accessed Mom System Users C oc es enic es Telephony inernet Upihnk Motwork qo C y S I queenune Uplink Configuration Wizard ONS Settings Nemeserver 92 169 0 156 iP Clpboard Anornative Nameserver 92 ue 2 IP Clipboard Fig I 18 DNS Settings page Clicking Next shows the summary page of the Uplink Configuration Wizard Finishing the Uplink Configuration Wizard m FUE Main System Users Confaences Tolepliony liter nied Llink Hetuark GG py il quadnite Uplink Configuration Wizard Summary Page AB settings are done By pressing Fin sh wou save and activas all settings lar hie rollback Teesbure Depending an your IP mottings itis possible Enal you cannot nearh ihe device any mons You may have to reboot or rec nfigune voir PAC ATSLEPTIDPI roi Free te mellimg en Ihe main inge puge imin J0 minusa Fae The Geyer wil Tath 10 confier Iu back to the previous configuration and reboot liping Check eur pending avers Lopgrighbicz00J 20143 Gore Technologies Lid Fig l 19 Upli
17. 5 ETH RJ45 interface to attach the QX1000 to the router This interface is placed in the back panel of QX1000 6 ETH RJ45 interface to attach the QX1000 to the router This Interface is reserved and is not used currently A QX1000 SW Version 5 2 x 7 QX1000 Manual I Installation Guide QX1000 s Front Panel LEDs Hardware Overview Fig l 3 QX1000 s Front Panel LEDs Power LED Status of the Power Supply Hard drive activity LED Status of the Hard Drive Two Network activity LEDs Status of the Ethernet interface System Overheat LED Status of the Overheat QX1000 SW Version 5 2 x on power supply ok off no power supply or device is still booting off no hard drive activity on or blinking DVD ROM drive activity when flashing on device is booting off no information blinking indicates network activity when flashing on indicates an overheat condition which may be caused by cables obstructing the airflow in the system or the ambient room temperature being too warm off no overheat flickering indicates a fan failure QX1000 Manual I Installation Guide Step 1 Installing the QX1000 Step 1 Installing the QX1000 Networking Overview The QX1000 has two Ethernet ports The first port from the left see Fig l 2 is used to con nect it to the switch while the second one is reserved and is not used currently Those ports are able to transmits and receive up to 1000 Mbps traffic Every device
18. Beg are ren Lr Bice Tere 25 Mar 201 13 24 10 z5 Mhar z0117 13724 10 25 Mar z011 13 24 10 amp IP Aparato siate ja Lines Begrslralon zlabus ashar 13 24 18 11 13 24 10 13 4 1 08 p 13 24 10 13 24 18 Fig l 37 SIP Registration Status page QX1000 cannot work behind your router if Detected Connection Type is one of the follow ing e Unknown connection unexpected error e Symmetric NAT e Symmetric Firewall e Blocked UDP If you get one of the above mentioned Detected Connection Types either connect the QX1000 in front of the router or configure NAT traversal manually as explained in Appendix Configuring NAT Traversal If you are unable to resolve your problems please send us a technical support request on the Support section of http www epygi com Please prepare a system log file and at tach it to your request To download the system logs open the System Diagnostics page System menu item Di agnostics and click Download System Logs QX1000 SW Version 5 2 x 35 Epygi QX1000 Manual Installation Guide Appendix Checking the Connections THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY The information furnished in this document believed by Epygi Technologies to be accurate as of the date of publication is subject to change without notice Epygi Technologies as sumes no responsibility for any errors or omissions in this document and shall have no ob ligation to you as a result
19. address e From the Telephony menu of the QX1000 Management go to the NAT Traversal Set tings page go to General Settings and set the enable NAT Traversal for SIP radio buttons selection to Force Save the selection QX1000 SW Version 5 2 x 28 Epygi QX1000 Manual I Installation Guide Appendix Configuring NAT Traversal Him Spe liners Celer rre ws Tebegd eng ips erred Tia Hani HAT Traversal Settings Fig l 25 NAT Traversal Settings General Settings Fig l 26 NAT Traversal Settings SIP Parameters Select Use Manual NAT Traversal and enter the WAN IP address of the router into the Mapped Host text field For Mapped Port enter the router s corresponding port num ber in this case 5060 Save the entries e Go to the RTP Parameters page and select Use Manual NAT Traversal HAT Traversal Settings wr Dp Gia Fig l 27 NAT Traversal Settings RTP Parameters e Enter the WAN IP address of the router into the Mapped Host text field Set the Mapped RTP RTCP Port Range according to the values specified on the router in this case to 6000 Min and 6199 Max respectively Click the Save button to save the contents The QX1000 will activate the settings and register the extensions on the Epygi SIP Server after a few minutes You can verify the settings from the main QX1000 Management menu under Status in the SIP Registration Status section QX1000 SW Version 5 2 x 29 Epygi QX1000 Manual Installatio
20. am GXV3140 e Linksys SPA921 e Linksys SPA922 e Linksys SPA941 e Linksys SPA942 23 QX1000 Manual I Installation Guide Step 2 Configuring the QX1000 e Polycom SoundStation IP 6000 e Linksys SPA2002 e POLYCOM VVX 1500 e Linksys PAP2T e POLYCOM KIRK wireless server300 e Yealink SIP T20P e SIPUra SPA 841 e Yealink SIP T22P e Snom 190 e Yealink SIP T26P e Snom 200 e Yealink SIP T28P e Snom 220 e Yealink VP 2009 VP 2009P e Snom M3 e Aastra MBU400 e Snom PA e Telematrix IP550 Spectrum Plus e Swissvoice IP 10S e Telematrix IP 3300 e Thomson ST2030S e Telematrix IP9600 MWD5 To use Plug and Play PnP option for supported IP phones connect them to the WAN for the QX1000 and power up If the phone is in default settings then it will automatically se lect a free IP line and attach to an extension If not reset the phone to factory defaults ma nually Please Note To use PnP the appropriate option should be selected in the IP line settings QX1000 SW Version 5 2 x 24 QX1000 Manual Installation Guide Step 3 Registering on Epygi s Technical Support Step 2 B Using Receptionist If you wish to use the Receptionist s features the Receptionist should be set up on the QX1000 The QX1000 s basic configuration should be done in the same way as described in the Step 2 The Receptionist related setup with detailed instructions on how to configure the QX1000 and the attached IP Phones is described in the Receptionist Se
21. e Select the first extension to change by clicking the appropriate checkbox and press Edit functional button The Extensions Management Edit Entry page will be displayed Go to the General Settings page and adjust the Display Name as needed Mai Sytem Uses Conferences Telapheony Brett s t Meli Hle epysi isa dite Extensions Management Edit Entry Peter od Sen iis General Settings 1001 Despray Mane Subgect Loser Patowod oe Chonz Gonorahed Passend Confirm Pasowond DLL Aluched Line IP Line 1 Cluse kiekhack L Alice Can Feat ES mui i GU Login Alli den To User Settings I9 aprotic hai Login Allawed eo To Line Seltinsis thew on Public Gireesary Bee fa oles Ses Perconiage of Total Memory 01 4 Claie oher users to Barge in bo his exignsicin UL ee in sie23 Lii bein Pigg pe chier ypu perdir belie Copp hl C SES Egg Fac ealogir Lig AN nghls dered Fig I 33 Extensions Management Edit Entry General Settings page Go to the SIP Settings page to enter the SIP Registration Settings you received from the Epygi SIP server QX1000 SW Version 5 2 x 32 Epygi QX1000 Manual I Installation Guide Cie nro T espoir fiers Lip Heba a i J wii I ee eo hs Extensions Management Edit Entry L 5oenina SIP Be Qistiraton Settings TOOT BiP Satins Fig I 34 Extensions Management Edit Entry SIP Settings page Enter the SIP registration number displayed in the colum
22. e Connectors Panel Of QX10O00 ccc ccc cc cece cence scenes eeeeeeeeeueeeneueeeeneeenanes 7 OX1000 S Front Panel EEDS ereterr trot UE EEUU UU LUE EIU s 8 Step 1 Installing the QX1000 seseseeeermmm mmm mmn nnn 9 Networking Overview sssssssesssssss ene nhe eese nnn nnn nns 9 Network CoInbectHlobiccsdiudiuieodia boron oor ooo ob ooo ooo boe boots 9 Connecting the Hardware sssssssessessssen eene nennen nnn n nnn 10 Step 2 Configuring the QX1000 cc cecccccc cece sees mmm e mnn nnn 11 5tep 2 1 Logging In o COXLDDU sosscosouta rdc ra dd Ra ded cle cr d 12 Step 2 2 System Configuration Wizard esses nnn 13 System COMMUN ALION wivensintacraiaesiereunusiaxkiawiatoedaceddstaceadinnttrwsawaahedsiraiaeeieiavaieiax 13 DHCP Settings for the LAN Interface ccccccccee cece eeeeeee emnes nnns 14 REGION al SOS ncn nnduseccewssnveccceset rarcaneecsoetmatenszues sestetecceantend SUEDE MEO RNC Prata 14 Emergency and PSTN Access Code Settings ccccceccseeeceeeeeseeeeeeeeeesseneeeeeesuas 15 Finishing the System Configuration Wizard ssssssssssssee mnn 15 Step 2 3 Uplink Configuration Wizard sssssse mnn 16 Uplink CONMMMOUPATION EIE E oo o o T 17 Ethernet TP Conlgill at Of Lzsessexenscasespatuurcuss ume oEREs ME Eve ena i vapeur usce sio Sup ona rs oou Ga i nRueu 18 BE d 19 Finishing the Uplink Configu
23. e to lightning fire flood or other acts of God In no event shall Epygi s liability exceed the price paid for the product from direct indirect special incidental or conse quential damages resulting from the use of the product its accompanying software or its documentation Epygi offers no refunds for its products Epygi makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its qual ity performance merchantability or fitness for any particular purpose Return Policy If the product proves to be defective during this warranty period call Epygi Customer Support at 972 692 1166 to obtain a Return Material Authorization RMA Number Registered users also may access Epygi s Technical Support www epygi com Support to send their RMA request For Brazil representatives call 21 2518 3161 or contact via Web www saga com br Please have your proof of purchase on hand when contacting us When returning a product mark the Return Authorization Number clearly on the outside of the package and include your original proof of purchase Return requests cannot be processed without proof of purchase Customers are responsible for shipping and handling charges when shipping to Epygi Epygi or its service center will use commercially reasonable efforts to ship a replacement product within ten 10
24. ed Primary nameserver 192 168 0 2 reached Secondary nameserver not configured STUN Network Address Translation NAT Check Checking server port 74 54 85 200 5060 External visible address 81 16 5 101 Detected NAT type Symmetric NAT Performing MTU Discovery preparing system Sending UDP Datagram of size 1500 got answer clean up Largest usable MTU size 1500 Bytes Test successful QX1000 SW Version 5 2 x 34 Epygi QX1000 Manual Installation Guide Appendix Checking the Connections Depending on where the test is failing the diagnostic can give some advice on how to solve the problem See the example below of a failed test Basic Tests Checking for physical link no WAN link Please check the physical connection of the WAN interface Cable not plugged or broken Test failed If diagnostics are successful but you are still unable to place a call to 899 then check the SIP registration status Open the SIP Registration Status page using the QX1000 management System menu item Status Besides the SIP registration information for the auto attendant and each connected extension the Detected Connection Type is shown If QX1000 is placed behind a NAT router and the STUN is enabled the detected connection type and the IP address of this router s WAN port are displayed Euan Syme Der Lis Carr ru nn Talis Wstiorrun Li pare Hoterin k Quadro Status SIP Registration Status KesgixIrd atcn Gn SEP 5 Lxtensicn
25. es connected to the same network Ethernet connection Switch Fig l 5 Installation QX1000 behind a router with IP phones on the same network QX1000 SW Version 5 2 x 10 QX1000 Manual I Installation Guide Step 2 Configuring the QX1000 Step 2 Configuring the QX1000 Verify functionality of IP calls e IP telephony Dial 8992 and you will hear a voice message that confirms you have successfully established an IP call If this call is not successful go to Appendix Checking the Connections for troubleshooting You may customize the following settings by logging in to the QX1000 s Web Management see Step 2 1 e Bandwidth to regulate the number of calls allowed by the QX1000 to avoid degradation in low bandwidth conditions e Time Date to ensure the correct time and time zone are used for call records e Regional Settings if your QX1000 is located outside the United States it is important to properly configure your line connections to the PSTN in your loca tion e Firewall if your QX1000 is connected behind a router with its own firewall ser vice running disable the firewall to make QX1000 accessible for management purposes QX1000 SW Version 5 2 x 11 QX1000 Manual I Installation Guide Step 2 Configuring the QX1000 Step 2 1 Logging in to QX1000 e Start a browser MS Internet Explorer Netscape Opera Mozilla Firefox etc on a PC connected to the QX1000 via the WAN interface e Since F
26. f the QX1000 for the specified country Select the country where the QX1000 is located If you do not find your country in the list pick the closest in your timezone The QX1000 obtains the correct time automatically over the Internet from a time server If QX1000 SW Version 5 2 x 14 QX1000 Manual I Installation Guide Step 2 Configuring the QX1000 you are not located in the US Central standard time zone you will need to change the Timezone to your region Click on Next to display the Emergency and PSTN Access Code Settings page Emergency and PSTN Access Code Settings Miam imm bey ieee jpg pr ME System Ceafigeratien inwa Fig l 11 Emergency and PSTN Access Code Settings page You may enter your local specific emergency codes into the appropriate field For example in the United States the emergency number is 911 whereas in Germany it is 112 110 In case of an emergency you can then pick up any FXS phone and dial your configured emergency code without any prefixes for PSTN calls The PSTN Access Code is the prefix number you choose to dial to tell the QX1000 to make this call over PSTN Users in the United States will usually choose 9 here Euro pean users usually would want to enter zero 0 If you do not enter anything into this field the PSTN Access Code configuration should be done manually from the Call Routing table Click on Next to display the Summary Page Finishing the System Configuration Wiza
27. ications The value entered here needs to be smaller that the value specified for Up stream Bandwidth Specify the WAN Interface Type by choosing between available WAN interface Types Ethernet or VLAN if configured Use Ethernet for DHCP or static IP For Ethernet clicking Next will display the Ethernet IP Configuration page If VLAN is the selected WAN Interface Type the next page will be VLAN IP Configuration for de tails see Manual Il Administrator s Guide Ethernet I P Configuration Your Internet Service Provider ISP should provide this information e P Address requires the IP address for the QX1000 WAN interface e Subnet Mask requires the subnet mask for the QX1000 device WAN interface e Default Gateway requires the IP address of the router where all packets are to be sent to for example to the router of the provider PET Man System Users Conferences Telephony interet Uplink Hetwork Ca pyul quadriile Uplink Configuration Wizard Ethernet IF Configuration IP Address Subnel Mask Detaul Gateway 102 1i 7 amp EP Clipbnard Previous Cancel A a i Fipase checkvourpanging evenis Cerrnght cy 2003 5911 Der Tacsosloagisr Liz eli righi eamaread Fig l 17 Ethernet IP Configuration page Click on Next to display the DNS Settings page QX1000 SW Version 5 2 x 18 QX1000 Manual I Installation Guide Step
28. irewall is disabled on the QX1000 by default you may connect the Web GUI remotely To connect the QX1000 s Web GUI enter http 192 168 0 200 QX1000 s default IP address in the address field of your browser e The Login page of the QX1000 will be displayed see Fig l 6 os quadsilc epygl OX Epygi QX1000 Management Login Login 5 an Administrator or Extension Weemnerne Extension Fig l 6 Login page Enter admin as the Username and 19 as the password to log in as the administrator Once you log in you will enter into the QX1000 Management Menu Please Note If you consecutively enter a wrong password and or username for five times the device will be unavailable for login for five minutes After log in the QX1000 Management page will be displayed Main System Users Conferences Telephony Internet Uplink Network C p 91 quadrillo Refresh in 581 seconds Epygi QX1000 Management Active Calls Call Start Time can Duration Calling Phone cate Phone No items in list Firmware Version 5 2 2 HTTP_PROXY_NOREUSE_LOADLOGO Release Users currently logged in admin from 192 168 70 11 expires 17 57 admin from 192 168 70 26 expires 18 04 Internet connection status static IP Please check your pending events Copyright C 2003 2011 Epygium All rights reserved Fig l 7 QX1000 Management page QX1000 SW Version 5 2 x 12 QX1000 Manual I Installation Guide Step 2 Configuring the QX10
29. irm New Password field will confirm the new password Up to twenty 0 20 digits and symbols are allowed The Phone Access Password offers the following components e The Old Password field requires the current password of the Administrator An error message prevents entering the wrong password e The New Password field requires a new password for the Administrator Reen tering the new password in the Confirm New Password field will confirm the new password The password can consist of numeric values only Up to twenty QX1000 SW Version 5 2 x 26 Epygi QX1000 Manual I Installation Guide Appendix Changing the Admin Password 0 20 digits are allowed A corresponding warning appears if any other symbols are inserted Please Note If Administrator is changing the Local Administrator or Extension pass words or Local Administrator is changing the Extension password then the Old Pass word field is not displaying Attention It is highly recommended to define a proper and non empty password on this page if the extension is being used for the Call Relay service from the QX1000 s Auto At tendant Write down the password somewhere and keep it in a secure place If the password is lost a factory reset will be required on the unit see Administrator s Guide Hardware Overview All settings are lost after a factory reset After a factory reset the default password 19 will be restored QX1000 SW Version 5 2 x 27 Epygi QX1000 Manual
30. ment If this happens the telephone company will provide advance notice for you to make the neces sary modifications to maintain uninterrupted service Connection to a party line service is subject to state tariffs Contact the state public utility commission public service commission or the corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of the Quadro does not disable your alarm equipment If you have any questions about what will disable alarm equipment consult your telephone company or a qualified installer QX1000 SW Version 5 2 x QX1000 Manual I Installation Guide Electrical Safety Advisory To reduce the risk of damaging power surges we recommend you install an AC surge arrestor in the AC outlet from which the Quadro is powered Industry Canada Statement This product meets the applicable Industry Canada technical specifications Safety Information Before using the Quadro please review and ensure the following safety instructions are adhered to 9 To prevent fire or shock hazard do not expose your Quadro to rain or moisture 9 To avoid electrical shock do not open the Quadro Refer servicing to qualified personnel only 9 Never install wiring during a lightning storm 9 Never install telephone jacks in wet locations unless the jack is specified for wet locations 9 Never touch uninsulated telephone wire or terminals unless
31. n Ext into the text field Reg istration User Name In the Password field enter the password you specified when registering at the SIP server and confirm it in the field below In Registration SIP Server the selected SIP server address must be entered If you use the Epygi SIP server you may enter sip epygi com Most SIP server providers including Epygi use port 5060 as the Registration SIP Port You may leave the default entry as is Select Registration on SIP Server if you want to establish and receive IP calls Click the Save button to activate the settings Other settings of the extension might be also modified from Extensions Management Edit Entry page refer to the Manual II Administrator s Guide Your settings will be verified then after a few seconds the Extensions Management page is updated with the changes as shown in the below example Fig l 35 Mom System Uberto Contor om en Extensions Management Add G8 Oetete Sebola trecene Setection She Ugo and Unite s Eotenseon AAi be te EnTensimis Fig I 35 Extensions Management page If you go back to Epygi s SIP Server you will find the value reg for this number in the col umn Stat Reg This indicates that the QX1000 has successfully registered the new num ber If this does not happen after a few minutes again verify the SIP Number and pass words QX1000 SW Version 5 2 x Appendix Registering on Epygi SIP Server
32. n Guide Appendix Registering on Epygi s SIP Server Appendix Registering on Epygi s SIP Server Epygi maintains a SIP Server that can be used to call between QX1000 devices QX1000 extensions may already be defaulted to register to the SIP Server To create additional reg istrations you may login directly to Epygi s SIP Server if you have registered your QX1000 at Epygi s Technical Support Center If you have not registered with Epygi Technical Sup port you cannot login to the Epygi SIP Server Log in to the Epygi SIP Server at www epygi com Click on SIP Server Login Use the same login name and password you used for Epygi Support for Customer Login SIPVoice Public Directory View a Group Login Customer Login Username Samantha To use this service please login with your Epygi TSS username and password Password eeeesese If you don t have an Epygi TSS login register here Here you can find the SIP Service Terms of Conditions Fig 1 28 SIP Services Login page Read the SIP Service Terms and Conditions and accept it to proceed The displayed page now welcomes you and allows you to Subscribe a New Extension SIPVoice Public Directory Your Extensions Your Groups Logout Your extensions Samantha Donaldson You don t have any extensions subscribed so far Subscribe new extension You may subscribe 69 additional extensions View Edit your groups and group membership Fig l 29 SIP Services Welcome page
33. n page Clicking Next shows the page DHCP Settings for the LAN Interface QX1000 SW Version 5 2 x 13 QX1000 Manual I Installation Guide Step 2 Configuring the QX1000 DHCP Settings for the LAN I nterface If the DHCP server is enabled the QX1000 will automatically assign dynamic IP addresses to the stations connected to its LAN port If you didn t change the default LAN IP address of the QX1000 you also may leave the de fault values for the IP Address Range Make sure your connected LAN devices belong to the same network as the LAN port of your QX1000 Please Note Make sure there is only one DHCP server on the LAN otherwise unpredict able network behavior can occur Mam Sym Use Conterences Telephony System Configuration Wizard DHCP Settings for the LAN Interface Slatk mopped 92 1087 0 77 Fig l 9 DHCP Settings for the LAN Interface page Click on Next to display the Regional Settings page Regional Settings If your QX1000 is located outside of the United States it is important to properly configure your line connections to the PSTN in your location ie Sem lee enfe nres Deknphay Bler Fort jipii Ma eed System Configuration Wizard Regional Beings and Preferences Fig l 10 Regional Settings page Proper configuration of Regional Settings is important for the functionality of the voice subsystem The Regional Settings determine the proper telephony parameters on the LINE and PHONE ports o
34. n problems QX1000 SW Version 5 2 x 5 QX1000 Manual I Installation Guide Requirements Requirements e One 120 240 VAC power outlet in close proximity to the QX1000 e One RJ45 Ethernet 10 100 1000 broadband Internet connection e Atleast one IP phone with CAT5e cable with RJ45 connector e One CAT5e Ethernet cable with RJ45 connector to connect to the QX1000 s Ethernet port e One PC with a 10 100 1000 Mbps Ethernet card or adapter installed e TCP IP network protocol installed on each PC e nternet Explorer Netscape Navigator Mozilla Firefox or Opera browser is recom mended Please Note The QX1000 is shipped with one straight RJ45 CAT5e cable Other cables are added according to the different connectivity requirements of the QX1000 QX1000 SW Version 5 2 x 6 QX1000 Manual I Installation Guide Hardware Overview Hardware Overview The Connectors Panel of QX1000 The illustration below includes the connector s panel of QX1000 A d 100 aada epygi IP PBX TITHTITII Fig l 2 QX1000 s Back Panel 1 Two USB ports to enable the connectivity of USB flash drive The main power switch is used to apply or remove power from the power supply to the system Turning off system power with this button removes the main power but keeps standby power supplied to the system Therefore you must unplug system before ser vicing 3 The reset button is used to reboot the system DVD ROM is used for emergency recovery
35. nkt Configuration Wizard Summary page Click the Finish button to complete the Uplink Configuration Wizard The QX1000 will then stop internal functions and apply the changes made in the Wizard After this is complete the QX1000 will display the Confirm Settings page requesting confirmation of the changes Press the OK button to confirm the settings Please Note The settings should be confirmed within 20 minutes otherwise the device will revert back to the previous configuration and reboot QX1000 SW Version 5 2 x 19 QX1000 Manual I Installation Guide Step 2 Configuring the QX1000 Step 2 A Using IP Lines Before starting the IP Lines specific configuration the appropriate IP Phone the list of SIP phones supported and tested by QX1000 is presented below should be connected to the QX1000 through its WAN port see Fig 1 20 Each IP line should be configured individually from the Telephony menu Line Settings page IP Line Settings tab Man Syuem hes Caawences Telephony MurrpetUplnk Kehva epygi Sag Enable PrP sari lines naci Errare versi n Dorie Prenta Darrai Temple sysinmdoinut Userr arme irr QU Mogel 0 509 539 1 Tete aerate m 1e User ame locexti 2 Model Epi Graadrot xS 16 11 11 711711701711 Template srmn Agdenced e El Ueariams inter 003 Wedel mai Quar 1E 1701017191111 Template mamasa iaanred heart oiei eo Model Lergi Quadrof 20d 76 111111111111 Template iaraa Bgvinteg Eune
36. on number for entry into the QX1000 later Save will store the entered information and conclude the basic SIP registration The follow ing page then will be displayed SIPVoice Public Directory Your Extensions Your Groups Logout Your extensions Samantha Donaldson ExtT STAT NAME LOCATION COMPANY DESCRIPTION EMAIL PUB GROUPS edit 30256321 unreg Samantha Donaldson Seattle OmniTec Ltd Headquarters yes delete Subscribe new extension You may subscribe 9 additional extensions View Edit your groups and group membership Fig I 31 SIP Services Your Extension page This table shows unreg in the Stat column This entry will change to reg when the re quired settings in the QX1000 are complete and the QX1000 successfully registers on the SIP Server Repeat this for all four extensions on the QX1000 and the Auto Attendant QX1000 SW Version 5 2 x 31 Epygi QX1000 Manual I Installation Guide Appendix Registering on Epygi SIP Server Configuring QX1000 Extensions Once the SIP server has the created extensions with the user information create these ex tensions in the QX1000 devices Once they are entered in the QX1000 they will be regis tered and can then be used Login to the QX1000 and go to Extensions Management tiae fy tte Weers Conference T mogron Extensions Management hod OAS Oetete Sela mrerse demon Show on Daner theme Attached Lr nenta Fig I 32 Extensions Management pag
37. ports FVC e snom MeetingPoint also supports FVC e Aastra 480i also supports FVC e Aastra 480iCT e Aastra 9112i also supports FVC Tested SI P Phones Aastra 9133i also supports FVC Aastra 9143i 33i also supports FVC Aastra 9480i 35i also supports FVC Aastra 9480iCT Aastra 6751i also supports FVC Aastra 6753i also supports FVC Aastra 6755i also supports FVC Aastra 6757i 57i also supports FVC Aastra 6757iCT 57iCT also supports FVC Aastra 6730i also supports FVC Aastra 6731i also supports FVC Aastra 6739i also supports FVC Below is the list of SIP phones that are tested and can be configured to work with QX1000 using the automatically configuration option Some QX1000 supported features like Paging Intercom etc may be missing in these SIP phones e CISCO 7960 e CISCO SPA525G2 e CISCO SPA303 e CISCO SPA501G e CISCO SPA509G e pDialog SipTone II e Polycom SoundPoint IP 300SIP e Polycom SoundPoint IP 330SIP e Polycom SoundPoint IP 331SIP e Polycom SoundPoint IP 335SIP e Polycom SoundPoint IP 450SIP e Polycom SoundPoint IP 501SIP e Polycom SoundPoint IP 550SIP e Polycom SoundPoint IP 601SIP e Polycom SoundPoint IP 650SIP QX1000 SW Version 5 2 x e Berkshire ATL 5000 e Grandstream BT100 e Grandstream BT200 e Grandstream GXP2000 e Grandstream GXP2100 e Grandstream GXP2110 e Grandstream GXP2120 e Grandstream GXV3175 e Grandstream HT286 e Grandstream HT386 e Grandstre
38. ration Wizard oo cece rere ore rmn n rrr run rene 19 Step 2 A USINO TP LEITI6S sues edor i cuba TDERMeERSDUVI Ee a TESC P FPE E UE 20 SIUDDDHEQS HU TPHODIES an UCM TIU EI S EE UEPII M MSCPIMI ME PUE dENPUNUIU IUE 23 Tesred SIPSPhOrBScorosotosctosopsosSOR AREIS URDU RI EUN OU IEEREEDRNISSULERDA PAS ERU E PESE C E 23 Step 2 B Using Receptionist ssseeeseessssseen nnnm nnn nn nnn 25 Step 3 Registering on Epygi s Technical Support 25 Appendix Changing the Admin Password eene 26 Appendix Configuring NAT Traversal esssseenm mmn 28 Appendix Registering on Epygi s SIP Server eeeeeeeees 30 Appendix Checking the Connections eesssseseesn n 34 Manual Il see Administrator s Guide This guide describes in detail the menus available for administrators only Fur thermore it includes all the system s default values at a glance Manual III see Extension User s Guide This guide describes in detail the menus available for extension users Further more it includes all the call codes at a glance QX1000 SW Version 5 2 x QX1000 Manual I Installation Guide About This Installation Guide About This Installation Guide This Installation Guide explains the installation of the QX1000 It gives step by step instruc tions to provision the QX1000 and configure the phone extensions After successfully con figuring the QX100
39. rd Mas Glee emi 3 omuium em rs IL d LUIS bes System Configeration T rard lamar Fia Fig l 12 System Configuration Wizard finishing page Click on Finish to complete the System Configuration Wizard The QX1000 will then stop internal functions and apply the changes made in the Wizard QX1000 SW Version 5 2 x 15 QX1000 Manual I Installation Guide Step 2 Configuring the QX1000 System Configuration Piw d Fig I 13 Wizard Execution Progress page After this is complete the QX1000 will reply with the Confirm Settings page requesting confirmation of the changes Press on OK to confirm the settings Cops Thue Confirm settings Please press Me SOR butan i conim fee SET Fyou diet press OE win M mimnulies after skirt hor slam neos Hie priis configuration Lok J Cipit E TREE IRR foe logat Lid All righir aaa ros pam TL ENSLI 1 gai lahan Fig l 14 Confirm Settings page Please Note You must confirm the settings within 20 minutes Otherwise the device will revert back to the previous configuration and reboot Please Note If you do not use DHCP for your LAN and you have changed your LAN set tings make sure that the IP address of the PC connected to QX1000 is still within the spe cified IP address range otherwise your PC may not establish a connection to QX1000 If you changed the network configuration of the LAN restart your LAN connection to re ceive a new IP address from the new net
40. se unit In the Line Appearances text box enter the number for simultaneous calls supported by the SIP IP phone which is the sum of the number of active and held calls For example if this field is set to 1 only one active call is possible to have on the phone and making or ac cepting a second call while the other is on hold will not be allowed Note that this number depends on the phone brand and model and cannot exceed the number of simultaneous calls supported by the phone To simplify the configuration procedure QX1000 generates unique identification parame ters see Username and Password You may use either these values or specify new ones The Password field is checked against its strength and you may see how strong is your inserted password right below that field A well protected strong password has a min imum of 8 characters of letters in upper and lower case symbols and numbers If you are unable to define a strong password press Generate Password to use one of the system defined strong passwords The Transport drop down list is used to select the SIP protocol transport layer UDP TCP or TLS For TLS you may activate the TLS certificate update mechanism from IP Phone to obtain the latest certificate generated by the QX1000 The Use Session Timer enables the SIP session timer for the corresponding IP line This checkbox enables advanced mechanisms for connection activity checking This option al lows both user agents and
41. tup on QX1000 docu ment which you can find at the Epygi s Web portal Step 3 Registering on Epygi s Technical Support It is recommended that you register your QX1000 on the Epygi Technical Support web page Registration will give you access to the Technical Support Database There you can submit requests concerning technical problems as well as refer to the Frequently Asked Questions FAQ section In addition the technical support page allows users to download new firmware manuals and other information You can access the support section only if you are registered Additionally registration at Epygi s Technical Support web page gives you the username and password to login to the Epygi SIP Server To register you need to know the serial number of your QX1000 which is located on a la bel on the bottom of QX1000 You will also need the date of purchase Next open the Epy gi home page www epygi com select Support and click on Registration Form The on line registration page will appear ovs Hore Beguter Mea ee Cee English 0 5 1 2008 lepra Technologies LTD All rights reserved powered by Kay Fig l 22 Registration form Complete all fields and record the Login Name and Password in a safe place You will need it for the SIP server Please Note In some cases the QX1000 units will be shipped preconfigured from the fac tory with the Support login and password already set up In this case an information sheet is
42. user s ma nual of the corresponding SIP phone for instructions on performing a factory reset or reboot QX1000 SW Version 5 2 x 21 QX1000 Manual I Installation Guide Step 2 Configuring the QX1000 on any of the supported phones what additional configurations are required for a specific SIP phone and how to manipulate with the GUI You may also find the detailed installation instructions of the Epygi s supported and tested IP Phones in the Configuring Epygi Supported IP Phones and Configuring Epygi Tested IP Phones documents published on Epygi s Web portal To make sure the line configuration works properly do the following e Go to System Status IP Line Registration Status to see if IP Line registra tion is successful e Dial 74 to get the line information e Make outgoing and accept incoming calls QX1000 SW Version 5 2 x 22 QX1000 Manual I Installation Guide Supported SI P Phones Step 2 Configuring the QX1000 Below is the list of SIP phones that are officially supported by Epygi and can be configured to work with QX1000 using both Plug and Play and the automatically configuration options as well as the full set of advanced features like paging and intercom e snom 300 also supports FVC e snom 320 also supports FVC e snom 360 also supports FVC e snom 370 also supports FVC e snom 820 also supports FVC e snom 821 which is replacement for Snom 820 e snom 870 also sup
43. work Then you can access the Web Management of the QX1000 on the new IP address you ve assigned to the QX1000 Step 2 3 Uplink Configuration Wizard Open the Uplink Configuration Wizard by selecting the corresponding menu item on the System menu The Uplink Configuration Wizard is a tool for the administrator to config ure the WAN settings and to adjust QX1000 s connectivity in the global network It must be run if QX1000 is desired to be connected to the Internet The page Getting Started will be displayed QX1000 SW Version 5 2 x 16 QX1000 Manual I Installation Guide Step 2 Configuring the QX1000 Main System Lora Coie iac Tedegplsaormy ii mat Lipi Hotwork Uplink Configuration Wizard Gerting Started Tini ez ard guided you through Uplink Sxelecto an Epmemabvian IF Configuration ONS Satings o oem T e T 0x3 Plenasg chee your pending evarils Capssght C HEIO E pegi Taaa Lis Fig l 15 Uplink Configuration Wizard This first page of the Uplink Configuration Wizard is for informational purposes only and lists the items to be configured Click on the Next button for the Uplink Configuration page Before configuring the WAN port to the Internet you need to get the following information from your internet service provider e Bandwidth how much is available upstream and downstream e WAN IP Configuration is DHCP supported If yes no more information is needed If DHCP is not supported the
44. working days after receipt of the returned product Actual delivery times may vary depending on customer location Epygi reserves the right to revise or update its products pricing software or documentation without obligation to notify any individual or entity Please direct all inquiries to Epygi Technologies Ltd Two Legacy Town Center 6900 North Dallas Parkway Suite 850 Plano Texas 75024 Representative in Brazil Saga Sistemas e Computadores SA Av Rio Branco 18 8 andar Rio de Janeiro 20090 001 Notice to Users This Installation Guide in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Epygi provides no warranty with regard to this Installation Guide or other information contained herein and hereby ex pressly disclaims any implied warranties of merchantability or fitness for any particular purpose in regard to this manual or other such information In no event shall Epygi be liable for any incidental consequential or special damages whether based on tort contract or otherwise arising out of or in connection with this manual or other information contained herein or the use thereof Administrative Council for Terminal Attachments ACTA Customer Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back of this equipment is a label that contains among other information a product identifier
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