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FINAL USER 6 KREDITS

1. Support language adequacy EXCELLENT Overall satisfaction Did the software help to improve the services offered by your organization YES Would you recommend the product to another MFI YES Page 3 of 5 CGAP 2009 Software Reviews a User Institution Name Anonymous Uj p P Software s Name Kredits Software Provider s Name Technical Development Solutions Would you recommend the team or company who did the implementation tq YES another MFI In your opinion is there any important tunctionality missing YES n for long run cash flow forecast in original version 45 days Do you feel any gap between what you bought and what you finally got NO F Be precise what you need and in case you need any additional features just Please include any additional comments you may have here a i i ae inform the team in advance It will save your time in future What about the quality of documentation Were you provided with an up to date technical documentation YES if YES Appreciation of the documentation please rate EXCELLENT Were you provided with a user manual YES if YES appreciation of the user manual please rate EXCELLENT Is there an online help documentation YES if YES appreciation of the documentation please rate EXCELLENT What about the implementation process Was the implementation process well planned and were deadlines YES respected During the implementation did you have to perform adaptations or specific
2. YES developments to the software Did you have to change or adapt your organization or procedures to be in Due to the reason that we were really small and have changed a lot and in our 3 i NO A line with the software procedures and in the software adding modules reporting functions etc Did you face any unexpected problem during implementation YES If your institution was not a green field how did the data migration go GOOD How did your institution proceed to the implementation process Alone Go to question 4 1 NO With the vendor of the software Go to question 4 1 With the vendor and a specialized consulting firm Go to question 3 9 5 YES With a specialized consulting firm Go to question 3 9 5 Can you provide the contact details of the consulting firm YES It is not quite firm that is a consultant working on Page 4 of 5 CGAP 2009 Software Reviews Duration and workload related to your implementation process for the current microfinance software STEP Duration Unit Number of staff Number of external Profile of people involved Comments involved experts involved Preparation and need assessment 2 Months 2 PM Ch Accountant Selection of software N A From contract signed Installation and configuration 2 Weeks Testing User Acceptance tests 2 Weeks Pilot phase 1 Months 20 First branch roll out 2 Weeks Full roll out N A in 2002 one location only TOTAL Cost related to your microfinance
3. software from need assessment up to full branch roll out including 1 year of maintenance Product Service Need Assessment and Selection Technical Assistance Implementation Core Software License Si Additional modules License Server License Database License Software editor fees amp expenses Customization Training Other expert technical assistance Hardware and Telco Connection Hardware investment Servers Printers Computers Network infrastructure amp security investment Network communications charge of a year after full roll out Ohter investments premices adaptation electricity fitting etc Total cost ownership Maintenance yearly cost after full roll out Type of supplier Consultancy oftware Provider Consultancy Software Provider Software Provider Software Provider Software Provider Consultancy Consultancy Page 5 of 5 Cost in local Focal Detailled Description Comment currency Costin currency tane Explanation for the absence of costs in All technical assistance except license the extra tables The reason is that our providing is provided by both Software move to Kredits has happened a long Provider TDS and other time ago And starting from that point consulting technical support company we have been in continuous Nit Solution depending on work development process As quick as we required The same with customization are transformi
4. CGAP User Institution Name Software s Name Software Provider s Name 2009 Software Reviews Anonymous Kredits Technical Development Solutions INSTITUTION PROFILE General information Name Country Region Language most spoken in operating region Size of the institution Total number of branches Nb of branches in urban area Number of urban computerized locations Nb of branches in rural area Number of rural computerized locations Staff overview Total Number of staff Branches network and type of environment Urban Rural Choice lists Azerbaijan Europe and Central Asia SMALL lt 5 000 clients Free answers Descriptions Comments Anonymous Azerbaijani Russian Turkish English 2 branches 1 head office 2 branches 1 head office 2 branches 1 head office None None 64 Cashiers 2 Loan Officers 15 Branch Managers Other Branch staff Head Office staff Others Total Number of staff in the IT department How many IT staff is involved in the day to day management of the microfinance software Full time equivalent of IT department Main products Loans 2 15 27 235 h year 6 25 Individual clients YES Solidarity groups with individual loans NO Solidarity groups with group loans NO Village banks with individual loans NO Village banks with group loans NO Village banking NO Others YES Deposits Savi
5. al entities exist Village banks with individual loans Village banks with group loans Village banking Deposits management NOT USED NOT USED NOT USED NOT USED Saving account Current account Overdraft account Term deposit Planned saving Group saving Teller management Transfer NOT USED NOT USED NOT USED NOT USED NOT USED NOT USED GOOD NOT APPLICABLE Operational reporting Regulatory Authorities reporting Central bank Share management Accounting Additional functionalities features Rating Are you satisfied with your software security GOOD AVERAGE Additional module is used for this function NOT APPLICABLE NOT APPLICABLE NOT APPLICABLE Rating Comment User profile management Data storage and backup GOOD GOOD Audit Rating What is your appreciation of the implementation GOOD A little beat complicated and is accessed through reporting only Rating Comment process Ease of installation AVERAGE oni all system file updates are to be copied to every single PC The rest is Ease of configuration GOOD Quality of operational training provided EXCELLENT Quality of technical training provided EXCELLENT Rating What is your appreciation of the customer Rating Commet support Promptness AVERAGE sometimes when the requst is not regular ordinary it takes a little beat long Accuracy of answers EXCELLENT
6. ccouting soft but most reports requested by investors are grouped manually in excel after taking numbers from Kredits No needs in additional development reports in Kredits due to often change of requested reports If yes is the system interfaced with your microfinance or banking If YES are you already in a selection process If YES names of microfinance or banking systems envisaged Page 2 of 5 system YES Partially Several reports to Central Bank are designed by special modules Others please specify None Connectivity solutions and consolidatior P a 5 In addition main server router is located in one of the branches and is Connectivity solutions between Head Office and branches Leased Line connected to the provider with Fiber optic cable eii We have only one database and everything entered in both branches and Reporting consolidation trom branch to head office YES Head Office is seen in the system after daily batch processing Your microfinance or banking software Kredits Version exact release currently used 5 5162 Have you been through a End of Year process with this release YES Maximum number of accounts handled within your software Currently we have about 1 400 active accounts Since when are you using a microfinance or banking information system 2000 Any change of system since then YES If YES date 2002 moving to Kredits Names of previous microfinance or banking systems
7. ng account NO Current account NO Overdraft account NO Term deposit NO Planned saving NO Group saving NO Other user defined NO Other products and services Payment cards NO Payment services bills utility management NO Foreign exchange service NO National transfers NO International transfers NO Western Union Money Gram Other NO SWIFT NO Insurance NO Other products and services NO Page 1 of 5 CGAP User Institution Name Software s Name Software Provider s Name Systems implemented and used by your institutior 2009 Software Reviews Choice lists Anonymous Kredits Technical Development Solutions OVERVIEW OF YOUR MANAGEMENT INFORMATION SYSTEM MIS Free answers Descriptions Comments Name of your microfinance or banking software Name of the vendor Additional softwares or in house systems Accounting YES YES a software Kredits Technical Development Solutions Before Quick Books and recently changed to 1C a local software If yes is the system interfaced with your microfinance or banking system NO But the interface is under development Human resources management YES an in house s But partially covered by accounting soft days worked payroll calculations If yes is the system interfaced with your microfinance or banking system Reporting NO YES a software Several reports to state authorities are designed in a
8. ng as a company Kredits training etc Costs are shown is been transformed to our needs and approximately for the last year when a additional modules have been created lot of change occurred Last transformation happened almost a year ago when we moved to SQL platform and opened new locations switched to VPN connection And all costs appeared during this time are associated not with change in Kredits but with change of system in whole Technical Support Fee set up 18500 VPN FOC internet Annual fee 19200 AZN 23600
9. titution Name Software s Name Software Provider s Name 2009 Software Reviews Anonymous Kredits Technical Development Solutions Your IT equipment within your institution Number of servers Numbers of clients work stations ATM PDA Cell phone Others What innovative solutions are used by your institution NO NO NO NO Rating Head Office 3 Branch 1 5 incl main Kredits server Branch 2 2 60 HO 31 Branch 1 16 Branch 2 13 SATISFACTION REGARDING YOUR MICROFINANCE SYSTEM Rating Are you satisfied with your microfinance Comment Reliability and performances GOOD software Overall rating AVERAGE Functionality GOOD Ease of use GOOD Languages EXCELLENT Navigation GOOD easy to understand but sometimes long to reach Data capture EXCELLENT On line help or contextual help POOR Quality of warning messages GOOD Management reporting and data analysis GOOD Provides separate and consolidated reports but almost no forecast analysis Implementation training and support GOOD iia A a Sie satisfied with your software Rating Gomment Client Information Management AVERAGE no possibility to identify the clients by address or other details and no possibility to identify co borrowers Loan management Individual clients Solidarity groups with individual loans Solidarity groups with group loans GOOD GOOD NOT USED NOT USED but some problems with loans to leg
10. used Loan Manager Plus LMP Names of softwares pre selected before choosing the one you are currentl NA using How did you first hear about your current software Advised by former Project Manager In case of problem regarding your system that cannot be solved internally who helps you The vendor company YES TDS An IT firm different from vendor YES NIT Solutions Other NO Do you have a maintenance contract with the above mentioned company YES If NOT how do you contract to obtain support Have you had any serious bug or other problems since the start of x NO operations with the software Nb of releases implemented Total number of users of your system 47 Number of Cashiers using the system 2 Number of Loan Officers 14 Number of Branch Managers 2 Number of Other Branch staff 12 Number of Head Office staff 15 Number of Others staff using the system 2 Kredits is on common server which is accessible from different locations Data synchronization between Head Office and the branches Other Plus some employees use image on local servers in order to decrease the traffic Any comments regarding the data synchronization YES We do not use different databases for different locations Do the loan officers and cashiers use the system In real time in front of the client YES No cashiers or LO but tellers In batch mode YES LO uses in batch mode cashier uses module to Kredits Both NO Do you currently intend to change system NO CGAP User Ins

FINAL USER 6 KREDITS

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