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Request for Proposal for `Response to Emergency And

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2. w Workstation for IT admin with operating system Nos 2 x Access network L3 switch 48 port Nos 2 y Core Network L3 Switch 24 Ports Nos 2 Z Distribution DC Switch 24 Ports Nos 2 aa Core Router for MPLS Connectivity Nos 2 bb Core Router for Internet Connectivity Nos 1 cc GSM Modem including SIM cards Nos 2 dd IP based Communication switch EPABX with PSTN PRI Radio GSM gateway Nos 1 with related software including provision for central voice recording for all conversations ee IP Phone with headset for Call centre Agent Nos 52 ff Internal Unified Threat Management System Firewall with Intrusion Detection Nos 2 Prevention system for unified threat mitigation along with VPN support gg External Internet Unified Threat Management System Firewall with Intrusion Nos 2 Detection Prevention system for unified threat mitigation along with VPN support hh Networking Passive Components Set 1 ii Suitable rack solution for stacking Servers having complete electrical Nos 2 connections jj Multi Function Laser Printer Nos 2 kk Silent DG Set Min 40 KVA Nos 1 Il UPS Min Hours Backup Nos 2 mm LED TV 42 Inch connected with operator workstation Nos 4 4 Hardware DERC District Level nn Workstation with Dual Monitor Dispatcher Supervisor with operating system Nos 65 oo IP Phone with headset for Call taker No
3. Note Quantity Number of resources mentioned in the above table is indicative and bidders are free to propose more number of resources if they think the suggested quantity is not sufficient to meet the desired SLAs Request for Proposal for READi System Vol 99 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 4 Format for submission of Queries for clarification Bidders requiring specific points of clarification may communicate with Departments during the specified period using the following format lt lt Name amp Address gt gt BIDDER S REQUEST FOR CLARIFICATION Name of Organization Name amp position of person Full formal address of the submitting request submitting request organization including phone fax and email points of contact Tel Fax Email S Bidding Document Content of RFP requiring Points of clarification No Reference s section Clarification Required number page Request for Proposal for READi System Vol 100 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 5 Earnest Money Deposit 1 In consideration of hereinafter called the Government represented by on the first part and M s of hereinafter referred to as Bidder on the Second part having agreed to accept the Earnest Money Deposit of
4. Yours faithfully Authorized Signatory Designation Request for Proposal for READi System Vol 87 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 3 Formats for the commercial bid response 11 3 1 Commercial Proposal Cover Letter Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Dear Sir Ref RFP for Selection of Bidder for the Implementation of READi System Having examined the RFP Document the receipt of which is hereby duly acknowledged we the undersigned offer to provide the services as required and outlined in the RFP In order to meet such requirements and to provide services as set out in the RFP document following is our quotation summarizing our Commercial Proposal We attach hereto the Commercial Proposal as required by the Bid document which constitutes our proposal We undertake if our proposal is accepted to the services as put forward in the RFP or such modified requirements as may subsequently be agreed mutually by us and Punjab Police and Department of Revenue Rehabilitation and Disaster Management or its appointed representatives We will obtain necessary bank guarantees in the formats given in the bid document issued by a bank in India acceptable to Punjab Police and Department of Revenue Rehabilitation and Disaster Management and furnish them wit
5. 8 Requirements at the time of supply Minimum 1 ISDN PRI 8 trunk lines 16 IP extension ports 12 Analog extension ports Integrated voice messaging system with minimum 4 channel concurrent access for IVRS function integrated or External 9 Contract centre expansion available Max capacity It must support at least 30 Control Centre personnel 10 Maximum loop resistance for analog trunk lines 1200 ohms at 48 Volts DC 11 Support for Digital Trunk Lines To be provided 12 a It should support Industry standard protocols for Communication Bidder can specify latest IP Standard 13 Support Standard SIP based IP Platform Session Initiation Protocol over an MPLS or Multiple Label Switching Protocol for connectivity of office to office communications Bidder to specify 14 Support for ACD Call Centre with CTI and advance call routing To be provided 15 Should support IP Telephony solution and SIP Bidder to specify 16 Battery backup that should be configured for 2 hours of up time based on the hardware that is Bidder to specify Request for Proposal for READi System Vol 118 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Parameter Minimum Specifications Conformance Yes No purchased 17 Design of EPABX System The IP PBX should be modular exp
6. 17 GIS Map for Punjab State Function Specification Compliance Yes No 1 General The GIS map should be compatible with the SERC amp DERC operational activity 2 Map Scale Scale of map should min 1 5000 for Urban Area and 1 15000 for Rural Area 3 Area Complete Punjab State Resolution Resolution Digital GIS maps should be geo referenced and to be created from latest data and supplemented as required by base map Request for Proposal for READi System Vol 135 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police features from Survey of India 5 Display Scale There should be provision to display the current scale of the map on screen 6 Auto Scroll There should be provision for Auto Scroll to keep desired vehicle in view 7 Layers Features This map should include Road Road Centreline Water Bodies River Open Space Vegetation etc in the area mentioned in different layers The List of the desired attribute information to be captured in different layers is given in subsequent section 8 Caller Location The GIS shall be integrated with SERC core application so that the caller location can be brought on the screen on a real time basis Tentative Layer Attribute Requirement Function Specification Compliance Yes No Layer Attribute for Urban Areas Layer Features Method Description No D
7. Department of Revenue Rehabilitation and Disaster Management Government of Punjab in collaboration with Punjab Police hereafter referred to jointly as Departments intend to implement a state Response Emergency And Disaster incidents READi system to that would perform the dual function of providing disaster response and communication capabilities as well as acting as an emergency response centre for citizens to call and seek help in case of an emergency situation through Dial 100 system An integrated system would ensure that the disaster management capabilities which otherwise remain unutilized for long period of time are utilized to effectively deal with day to day emergency situations as well The proposed system has been envisaged to be available at 27 District Emergency Response Centres DERCs of Punjab spread across 24 districts and 3 Commissionerates with a centralized State Emergency Response Centre SERC Through this Request for Proposal RFP the Departments of Punjab Government intend to appoint a suitable and experienced Public Sector Undertakings PSUs as a System Integrator for designing developing installing and commissioning the desired solution for READi System and maintaining it for a period of 5 years Please note This RFP is open for Indian Public Sector Undertakings PSUs only 1 2 Punjab Overall Structure Punjab is a state in northwest India forming part of the larger Punjab region The state
8. o The commercial bids of bidders who do not qualify technically shall be returned unopened to the bidder s representatives after the completion of the evaluation process o The committee shall indicate to all the bidders the results of the technical evaluation through a written communication The technical scores of the bidders should be announced prior to the opening of the financial bids o The technically shortlisted bidders should be informed of the date and venue of the opening of the commercial bids through a written communication 8 4 Pre Qualification Criteria The invitation for bids is open to all Public Sector Undertakings PSUs registered in India who fulfil prequalification criteria as specified below Criteria a The Bidder should be a Public Sector Undertaking PSU registered Certificate of Incorporation Registration under Indian Companies Act 1956 b The Bidder should have an annual turnover of not less than Rs 50 Audited Certified Annual Financial Crore in each of the last three financial years as on 31 03 2013 Statements for the last three financial years from ICT Information and Communication Technology services and undertaking from authorized signatory to this effect c The Bidder must have a proven track record of providing successful For each of the reference cited the bidder Turnkey Solution for at least one project in India in last 5 years as Must provide supporting docume
9. patrolling route daily weekly etc and assign one or more police vehicles assignment of routes to these pre defined routes along with check points a The software should have built in Reporting module The reporting 55 module should have an ability to create various reports using various Reports options like date wise police station police zone event type sub type etc a The Supervisor software should be able to undertake various system settings amp configuration such as i Allotment of Telephone Extension number System settings ii Screen Setting Single Dual amp Triple iii Map Path Setting iv CCTV camera icon display on GIS Map 56 57 a The Supervisor software should be able to unlock the assigned event in Unlock of event process and reassign to another dispatcher to take further action 58 a The Supervisor software should be configure create the response plan Response plan f based on Incident type like Accident Robbery Terrorist attack etc Request for Proposal for READi System Vol 27 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Specification Description 3 1 5 Remote viewer software module a Remote Viewer will be a web based software monitoring tool to be used 59 General by the senior officers for monitoring of limited CAD functionalities using LAN WAN Intranet
10. Dynamic Trunking protocol or equivalent 11 Protocol and e Network Time Protocol or equivalent Simple Network Time Protocol Traffic support e Switch should support traffic segmentation e Traffic classification should be based on user definable application types TOS DSCP Port based TCP UDP port number 12 Management e Switch needs to have RS 232 console port for management via a console terminal or PC e Must have support SNMP v1 v2 and v3 e Should support 4 groups of RMON e Should have accessibility using Telnet SSH Console access easier software upgrade through network using TFTP etc Configuration management through CLI GUI based software utility and using web interface 4 Network L3 Access Switch 48 Port Parameter Minimum Specifications Conformance Yes No 1 Ports e Min 48 10 100 1000 Base TX Ethernet ports and extra 2 nos of Base SX LX ports e All ports can auto negotiate between 10Mbps 100Mbps 1000Mbps half duplex or full duplex and flow control for half duplex ports 2 Switch type Layer 3 3 MAC Support 8K MAC address 4 Backplane 40 Gbps or more Switching fabric capacity 5 Forwarding Packet Forwarding Rate should be 40 0 Mpps or better rate 6 Port Features Must support Port Mirroring Port Trunking and 802 3ad LACP Link Aggregation port trunks 7 Flow Control Support IEEE 802 3x flow control for full duplex mode ports 8 Protocols e Support
11. Yours faithfully For and on behalf of the Bank Signature Designation Address of the Bank Note This guarantee will attract stamp duty as a security bond A duly certified copy of the requisite authority conferred on the official s to execute the guarantee on behalf of the bank should be annexed to this guarantee for verification and retention thereof as documentary evidence Request for Proposal for READi System Vol 108 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 9 Format for Non Disclosure Agreement This Non Disclosure Agreement Agreement is made effective from day of 2014 Effective Date BETWEEN The Governor of the State of Punjab exercising executive powers of the Government of Punjab represented through Punjab Police Government of Punjab hereinafter referred to as GoP or Police Department AND having its registered office at hereinafter referred to as System Integrator or SI GoP and SI shall be individually referred to hereinafter as party and collectively as parties Background GoP and SI are working together in connection with implementation of a state level Integrated Emergency Response System READi system that would perform the dual function of providing disaster response and communication capabilities as well as acting as an emergency response centre for citizen
12. e The Antivirus capability shall minimally attain Internet Computer Security Association ICSA AV Certification or equivalent f AV Signatures can be updated in 2 different ways manually or via automatic pull technology g The proposed solution should support Main mode amp Aggressive mode for phase 1 negotiation h The proposed Integrated Anti Virus should have at least one Certification as part of a UTM viz NSS Web coast Checkmark ICSA or equivalent i The proposed solution should scan http https FTP SMTP POP3 etc traffic based on username source destination IP address or URL based regular expression j The proposed solution should provide historical reports based on username IP address Sender Recipient amp Virus Names k The proposed solution should have an integrated Anti Spam solution Heuristic analysis 4 IPS Component a Effective against blended threats b Automatic attack database update c Blocks anonymous proxies with HTTP proxy signatures d Custom Signature support e Supports attack recognition inside lpv6 encapsulated packets f Security check updates do not require reboot of the unit g The device shall allow administrators to create Custom IPS signatures h Signature based detection using updated database i The proposed solution should be able to protect web servers hosted in the network against SQL Injections Cross Site Scripting j XSS Session Hijacking URL Tampering
13. Continuous GPS position update at predefined interval of time Automatic periodical updating of vehicle locations on the city map of the city on workstation s at Police Control Centre The system should enable the Radio Operator to specify different intervals for different groups of vehicles The information from the control Centre to the PCR vehicle and vice versa shall be through GSM network using GPRS service The system should also be capable of interfacing with GSM network for communication with the control Centre Messaging English should be supported to and from the vehicle unit Should be capable of sending pre defined messages to and from the vehicle unit Any message sent to vehicle should have auto acknowledgement from vehicle Facility for configuring the Vehicle unit ID as per the registration no of vehicle Data exchange for messaging and position data etc should be encrypted Automatic Vehicle Locator Device Features The AVL mobile modem shall have the facility to program its identity When its own identity code is received during the polling it should respond by sending the required data to the base station Modem Function Specification Compliance Yes No 1 Network GSM GPRS GPS 2 Tracking Channels 16 or More 3 Reacquisition Time 1 second 4 Storage 4 hours of data on position date amp Time 5 Band 900 1800 1900MHz or 850 900 1800 1900MHz 6 GPS accuracy Po
14. The system should support Multi monitor displays There should be two monitors for each operator for viewing Application GUI amp GIS map respectively 11 Multiple Map Windows The Software should have a provision to open multiple map windows for easy decision making 12 Floating Windows The system software should have floating windows capability i e the operator should be able to shift position amp resize the window form as per his requirement or similar operational functionality 13 14 Messaging SMS Interface System software should be able to send Message between operators using intranet System software should be capable of in a pre defined template sending SMS to the caller and or police personnel SMS can be triggered manually at the discretion of the user or automatically as per a pre defined procedure configured in the system SMS may include police station contact number address details 15 User Friendliness The application GUI should be user friendly for ease of operation and keeping in mind the response time to attend to emergency System software should have a single comprehensive inbuilt Help file with user friendly search facility and or tagging 16 Call Management for Duplicate Calls System software should alert the call taker dispatcher and supervisor about the possibility of a single incident multiple call situation or a multiple incident multiple
15. Up to 1200 x 600 dpi Copier resize 25 to 400 Request for Proposal for READi System Vol 133 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 14 Laser Printer Parameter Minimum Specifications Conformance Yes No 1 Print Speed 16 ppm or above 2 Resolution 600 X 600 DPI 3 Memory 4 MB or above 4 Paper Size A3 A4 Legal Letter Executive custom sizes 5 Paper Capacity 200 sheets or above on standard input tray 6 Duty Cycle 20 000 sheets or better per month 7 OS Support Linux Windows XP Vista and 7 8 Interface Ethernet Interface 15 Silent DG Set 40 KVA Parameter Minimum Specifications Conformance Yes No 1 Rating KVA Min 40 2 Type of Get Set Silent 3 Fuel tank Capacity Min 200 Ltr 4 v Electric 12V DC electric starter 12V DC battery Starting System charging alternator Engine 5 Rated Power 58 BHP 6 Cooling Water 7 RPM 1500 8 No of Cylinders 4 9 Emmission Norms As per CPCB norms 10 Fuel TYPE Diesel 11 Stroke mm Min 120 12 Bore mm Min 100 13 Displacement cc Min 3000 Alternator 14 Type Brushless H Class Insulation 15 Frequency 50Hz 16 Voltage 230V Request for Proposal for READi System Vol 134 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab
16. shall mean the time that the System is not in service due to a scheduled activity as defined in this SLA The scheduled maintenance time would not be during 15X7 timeframe 8 00 to 23 00 Hrs Further scheduled maintenance time will be planned downtime with the prior permission of Department b Scheduled operation time means the scheduled operating hours of the System for the month All scheduled maintenance time on the system would be deducted from the total operation time for the month to give the scheduled operation time The total operation time for the systems and applications within the SERC and DERC infrastructure will be 24X7X365 c System or Application downtime means accumulated time during which the System is not available within the Scheduled Operation Time but outside the scheduled maintenance time and measured from the time Departments and or its employees log a call with the SI team of the failure or the failure is known to the SI from the availability measurement tools to the time when the system is returned to proper operation d Availability means the time for which the services and facilities are available for conducting all the operations on Departments system including application and associated infrastructure Availability is defined as Request for Proposal for READi System Vol 36 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police a b
17. Cookie Poisoning with Extensive reporting and Logging 5 Content amp Application Filtering a URL Filtering for HTTP amp HTTPS protocols b Web Content Filtering Group and user based filtering policies c Prevents downloads of streaming media selectively d Block Based on URL Keyword or Phrases e Filters web contents 6 Interfaces a 04x 10 100 100 Base Tx Ports b Should contain Configurable Internal DMZ WAN ports c should have 2 UB Ports d 1X Console interface 7 System Performance a 1mn Concurrent connections Request for Proposal for READi System Vol 126 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Quantitative Requirement Compliance Yes No b 5000 New sessions per second processing c 1 7 Gbps of Firewall throughput d 250 Mbps of IPS throughput e The UTM should support inbuilt support for IPSEC VPN with DES 3DES and AES support f Support 100 mbps of 3DES AES VPN Throughput 8 Networking a Should also be able to handle dynamic routing for IPv4 such as RIP OSPF and Ipv6 such as RIPng and OSPFv3 b Multiple WAN and WAN Backup should be supported 9 High Availability a Active Passive b Stateful link failover c Device and link Failure Detection d The proposed solution should send notificati
18. Departments Right to Accept Any Proposal and to Reject Any or All Proposals Departments reserve the right to accept or reject any proposal and to annul the tendering process and reject all proposals at any time prior to award of contract without thereby incurring any liability to the affected bidder or bidders or any obligation to inform the affected bidder or bidders of the grounds for Departments action 9 3 Notification of Award Prior to the expiration of the validity period Departments should notify the successful bidder in writing or by fax or email to be confirmed in writing by letter that its proposal has been accepted The notification of award should constitute the formation of the contract Upon the successful bidder s furnishing of performance bank guarantee Departments should promptly notify each unsuccessful bidder and return their EMD Bid Security 9 4 Contract Finalization and Award Departments shall reserve the right to negotiate with the bidder s whose proposal has been ranked best value bid on the basis of Technical and Commercial Evaluation to the proposed Project Departments reserve the right to present a contract to the bidder selected for negotiations A contract should be awarded to the responsible responsive bidder whose proposal conforms to the RFP and is in the opinion of the Departments the most advantageous and represents the best value to the proposed project price and other factors considered Evalu
19. Departments and will be performed by Departments or Departments appointed third party agencies The SLA parameters shall be monitored as per the frequency defined for each SLA parameter However if the performance of the system services is degraded significantly at any given point in time during the contract and if the immediate measures are not implemented and issues are not rectified to the complete satisfaction of Departments or an agency designated by them then Departments will have the right to take appropriate disciplinary actions including termination of the contract SI is expected to provide the service levels as defined in next section of this document In case these service levels are not achieved it shall result in a breach of contract and invoke the penalty clause Payments to the SI are linked to the compliance with the SLA metrics laid down in next section The penalties will be computed and calculated as per the computation explained in this document During the contract period it is envisaged that there could be changes to the SLA in terms of addition alteration or deletion of certain parameters based on mutual consent of both the parties i e Departments and SI 5 4 SLA amp Associated Penalties The primary intent of Penalties is to ensure that the system performs in accordance with the defined service levels Penalties are not meant to be punitive or conversely a vehicle for additional fees A three monthly performanc
20. Punjab and Punjab Police 11 Unified Threat Management System Internal Minimum Specifications Conformance Yes No 1 General a Hardware based device for network protection with firewall Antivirus Anti Spyware Anti spam Intrusion Protection System IPS and Content Filtering capabilities b The device should be capable of being managed from a central location for configuration for reporting and updates c The solution should not be based upon proprietary ASICs and the solution should not use ASICs for any feature and or application d The device should belong to a family of products that attains Common Criteria EAL 4 certification e The solution should have a storage capacity of 1x250GB HDD Should provide an Http Https SSH SNMP based management console for managing and configuring various components of the appliance or it should support management which should conforms to ISO Norm 9241 standard g Single hardware box should provide firewall VPN IPS SSL IPSec VPN anti Spyware amp anti Worm functionality h Licensing should be as per device and Not user IP based should support unlimited users amp devices i The communication between all the UTM System and GUI WebUI Console should be encrypted with SSL or PKI j Be easily backup or restored via GUI and CLI to from local PC remote centralized management or USB disk
21. Vol 53 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police citations and completion certificates client contact information for verification profiles of project resources and all others as required for technical evaluation Proposal Presentations The Committee constituted by the Departments for the evaluation of bids may invite each bidder to make a presentation at a date time and venue decided by the Departments The purpose of such presentations should be to allow the bidders to present their proposed solutions to the committee and demonstrate the key points in their proposals The committee may seek oral clarifications from the bidders The primary function of clarifications in the evaluation process is to clarify ambiguities and uncertainties arising out of the evaluation of the bid documents Oral clarifications provide the opportunity for the committee to state its requirements clearly and for the bidder to more clearly state its proposal The committee may seek inputs from their professional and technical experts in the evaluation process Following should be the technical evaluation methodology o Each Technical Bid should be assigned a technical score out of a maximum of 100 points o Only the bidders who score above the minimum cut off score in all of the sections AND score a total Technical score of 70 seventy or more should qualify for the evaluation of their commercial bids
22. Water Irrigation Road Rail authorities for effective amp efficient communication and coordination in case of disaster READi system will be required to function primarily under following two conditions 1 Disaster situations 2 Day to day citizen emergency situations Request for Proposal for READi System Vol 8 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 2 2 1 Disaster Situations Disaster situations that are typically encountered include earth quake flood fire building collapse etc In case of such situations SERC in addition to being an emergency contact centre would also perform activities pertaining to assistance in disaster response and coordination The basic functions of disaster response capability would be to e Receive monitor and assess disaster information e Monitor assess and track response units and resource requests e Assistance in management of resource deployment for optimal usage e Timely communication to all responding units including law enforcement fire medical logistics etc e Augment emergency communication from SERC to any field operation when needed or appropriate The district level DERCs can be called upon to provide assistance wherever possible This will include coordinating local dispatch functions and ensuring movement and operation of PCR Vehicles etc 2 2 2 Day to Day Citizen Emergency Situation This is the norm
23. approach adopted for the assignment in the light of their expertise or experience from similar assignments However this should not lead to the submission date being missed or extended Request for Proposal for READi System Vol 60 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 8 8 Evaluation of Commercial Bids The Commercial Bids of only the technically qualified bidders should be opened for evaluation Since the payments to the Bidder should be made over several years the Discounted Cash Flow DCF method should be used to compare different payment terms including advance payments and progressive stage payments to the Bidders so as to bring them to a common denomination for determining lowest bidder The Departments should evaluate the offers received by adopting DCF method with a discounting rate in consonance with the existing government borrowing rate The DCF is defined in the Glossary of Management and Accounting Terms published by the Institute of Cost and Works Accountants of India DCF method should be used for evaluation of bids Detailed modalities for applying DCF technique are as below J Net Present Value NPV method should be used for evaluation of the Commercial Offer The Net Present Value of a contract is equal to the sum of the present values of all the cash flows associated with it The formula for calculating NPV of a Commercial Offer is illust
24. k The UTM should support inbuilt support for IPSEC VPN with DES 3DES and AES support Support 200 mbps of 3DES AES VPN Throughput 8 Networking c Should also be able to handle dynamic routing for IPv4 such as RIP OSPF and Ipv6 such as RIPng and OSPFv3 d Multiple WAN and WAN Backup should be supported 9 High Availability f Active Passive g Stateful link failover h Device and link Failure Detection i The proposed solution should send notification to admin on change of appliance status in High Availability j The proposed solution should support automatic amp manual synchronization between appliances in cluster 10 User Authentication Options c Built in Database d AD LDAP Integration 11 Reporting and Logging Console Request for Proposal for READi System Vol 130 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Minimum Specifications Conformance Yes No f The hardware based reporting and logging device must be capable of generating both generic and user based reports g Graphical real time and historical monitoring h Email Notification of events i SNMP support j Syslog server support 12 Management and Administration Options f WebUl HTTP HTTPS and Command Line Interface g Role based administration h Multiple Administrators and User Levels i Upgrades amp cha
25. 15 days in advance of offer for acceptance testing in consultation with Departments Selected bidder shall also clearly indicate the specifications clause s verified by each test The Acceptance Test schedule shall be exhaustive based on the specifications and should generally cover the following e Hardware and network equipment testing before commissioning e Check on data cabling electrical cabling and other wiring e Setting up of the test environment e Functional test on individual equipment network software reporting etc as per specifications e System and or integration test on solution as a whole e Capacity Load test e Intrusion detection and security preparation test e Operation of help desk e User acceptance testing with parallel run Request for Proposal for READi System Vol 41 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 6 2 Partial Acceptance Test 6 2 1 Site Preparation Acceptance Departments or any external agency appointed by Departments shall perform the site acceptance testing to ensure that respective locations which include installation of hardware quality and completeness of cabling both networking electrical environment control etc is in compliance with the specifications requirements of the project Any deviations gaps identified in the site preparation acceptance should have impact on the payments to be made to the selected bidder This will
26. 4GB 3 Network Communication Built in 2G 3G Bluetooth 4 Screen Size Min 7 inch 5 Extend Port DC Jack Earphone Jack 6 Memory Capacity Min 1GB 7 Processor Main Frequency Quad Core 8 Supporting Language English and Punjabi languages 9 Screen Type Touch Screen 10 Should have inbuilt GPS Should work as AVLS device for AVLS CAD application Multi Touch Ultra Slim Dual Camera Feature Cameras Supports Turn by Turn Navigation 11 Display resolution Min1024x768 12 Cell Capacity Min 4000mAh 13 Inbuilt Camera Front min 1 MP Back min 2 MP Dual Cameras 14 Ruggedness Standard IP 65 Certified Rubberized casing 15 Speakerphone Hands free Support 16 Mounting Kit Mountable on Car dashboard 17 Integration Support Should be integrated with CAD Application 18 Accessories Additional Battery and Charger 1 20 Backup Software Request for Proposal for READi System Vol The software shall be primarily used to backup the system database amp call recoding from the servers onto backup tapes when required Scheduled unattended backup using policy based management for all Server and OS platforms The software should support on line backup and restore of various applications and Databases 140 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 21 22 23 The backup software should be capable of having multiple back up sessions simultaneously The backup
27. 5 1 of monthly billed amount lt 99 4 2 of monthly billed amount for every 30 mins of downtime beyond 99 4 x1 2 Firewall and any Hourly reporting on gt 99 5 NIL other security Monthly basis appliance Uptime gt 99 4 but lt 99 5 1 of monthly billed amount lt 99 4 2 of monthly billed amount for every 30 mins of downtime beyond 99 4 1 3 Overall application s Hourly reporting on gt 99 95 NIL availability Monthly basis gt 99 5 but lt 99 95 3 of monthly billed amount lt 99 5 3 of monthly billed amount for every 30 mins of downtime beyond 99 8 Request for Proposal for READi System Vol 38 Items Description Measurement Period Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Minimum Penalty Reports Generation Response Time Alerts MIS Logs etc Hourly reporting on Monthly basis 98 of Simple query NIL 5 Days Data reports lt 5secs AND 98 of High Complexity query More than 5 Days Data lt 15secs 98 of Simple query 0 05 of monthly billed 5 Days Data amount lt 7 5secs AND 98 of High 0 05 of monthly billed Complexity query amount for every More than 5 Days Data lt 20secs additional 1 sec delay in report generation Average Speed of Monthly lt 15 secs Per 10Calls 0 05 of Answer monthly billed
28. Detailed Scope Milestone Business Blueprint Scope of work for the Bidder e Selected Bidder shall study the existing business process functionalities MIS reporting requirements problem areas and expectations of Departments e Selected Bidder should document existing business processes and functionality of current police control room system in AS IS document e Selected Bidder shall organize workshops to reconcile the differences between the existing practices and their benchmarks e Selected Bidder shall prepare a To Be process document duly highlighting the gaps and the best practices available in the proposed solution to fill the identified gaps Installation Configuration amp Customization of CAD e The Scope includes Supply Installation Configuration and Customization as required of the proposed READi system solution Request for Proposal for READi System Vol 12 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Milestone Scope of work for the Bidder solution e Selected bidder must implement the above mentioned system as per the identified needs of Departments e Selected bidder will be responsible for the procurement of any other software required for successfully installation and managing READi system e Selected bidder shall procure the licenses of the system after approval by Departments e Selected bidder will procure develop ba
29. Disaster Management Punjab and Punjab Police 2 6 Indicative Deployment Architecture This section illustrates indicative deployment architecture for the reference of bidders However please note that this is indicative only and bidder are required to design their solution and architect considering their solution and the RFP requirements 2 6 1 Integrated Deployment Architecture READi system requires an integrated infrastructure encompassing SERC DERC Response units and connectivity between each of these systems The system shall be built on high availability HA mode considering the criticality of the job Detailed deployment architecture of integrated infrastructure is shown in following figure Details if each section is described in details below SERC Infra CAD AVLS GIS Backup Application Server Server Call Center M Network Connectivity Access Infrastruct m GPS Tracking VSAT GPRS VHF Mobile Communication Ambulance Figure Integrated deployment Architecture The integrated deployment architecture primarily includes following systems Request for Proposal for READi System Vol 18 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police A SERC SERC shall be the central data centre hosting the Dial 100 Call centre servers and systems for dispatching calls to district level and monitoring mechanism to review t
30. Disaster Management Punjab and Punjab Police Table of Contents 3 Abbreviations 6 1 Background 7 1 1 Introduction 7 1 2 Punjab Overall Structure 7 1 3 Existing Dial 100 and Control Room Set up in Punjab 7 2 Project overview 8 2 1 Objectives 8 2 2 READi System Functional Overview 8 2 2 1 Disaster Situations 9 2 2 2 Day to Day Citizen Emergency Situation 9 2 3 Disaster Emergency Call Flow 9 2 4 Scope Overview 11 2 5 Detailed Scope 12 2 6 Indicative Deployment Architecture 18 2 6 1 Integrated Deployment Architecture 18 2 6 2 SERC Deployment Architecture 20 2 6 3 DERC Deployment Architecture 22 3 Functional requirements of the project 23 3 1 CAD System Specifications 23 3 1 1 General System requirements 23 3 1 2 Call Taking Software Module 25 3 1 3 Call Dispatching Software Module 26 3 1 4 Supervisor Software Module 27 3 1 5 Remote viewer software module 28 3 1 6 Administrative software module 28 3 1 7 Disaster Management software module 29 3 2 IPPBX Requirement 29 3 3 Indicative Bill of Material 31 4 Project Timelines amp Key Deliverables 34 5 Service Level Agreement 36 5 1 Introduction 36 5 2 Definitions 36 5 3 Interpretations 37 5 4 SLA amp Associated Penalties 37 5 4 1 Implementation Phase SLA 37 5 4 2 Post Implementation SLA 38 Request for Proposal for READi Vol 3 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 6 A
31. RDMS Nos 1 h Call Centre Operator License for Call Taker Supervisor and Administrator Nos 52 i AVLS Device Licenses Nos 950 2 Software DERC District Level j Call Centre Client Software License for Dispatcher and Supervisor as per Nos 65 project requirement Tablet MDT Application Client License Nos 200 3 Hardware SERC State Level l CAD Application Server with operating system and 30 Day storage Nos 2 Primary and Secondary in Redundant Configuration m Database Server with operating system Primary and Secondary in Redundant Nos 2 Configuration n GIS Server with operating system Primary and Secondary in Redundant Nos 2 Configuration O AVLS Server with operating system Nos 2 Primary and Secondary in Redundant Configuration p Web Server for Remote Supervisory SMS and Analytics Server Nos 1 q CTI ACD Voice Logger Server Primary and Secondary in Redundant Nos 2 Configuration r Mail Antivirus DNS Server Nos 1 S Backup and restore server Nos 1 t EMS NMS with SLA monitoring and management Server Nos 1 u Digital Tape Library support for monthly backup 5TB with backup software Nos 1 v Workstation with Dual Monitor Call Taker Supervisor and Administrator Nos 52 with operating system Request for Proposal for READi System Vol 31 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Description
32. READi System Vol 151 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police e Prepare the training material in consultation with Departments amp its consultant Detailed Training Manuals both in English and Punjabi would be prepared by the selected bidder prior to the start of the training e One Hard Copy amp One Soft Copy of the training material should be given by the selected bidder to all the trainees e Location for the administrative amp Sr management training would be decided subsequently e Training as part of exit management strategy would be as per the details mentioned in section Exit Management of Vol Il of this RFP Request for Proposal for READi System Vol 152 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Annexure 5 List of Villages of Punjab Sr No District Name Number of Rural Villages 1 Mansa 236 2 Fazilka 340 3 Sri Muktsar Sahib 223 4 Pathankot 518 5 SBS Nagar 471 6 Hoshiarpur 1398 7 Kapurthala 702 8 Tarntarn 503 9 Fatehgarh Sahib 422 10 Amritsar 734 11 Jalandhar 929 12 Faridkot 169 13 Bathinda 240 14 Gurdaspur 1205 15 Firozpur 610 16 Moga 313 17 Barnala 130 18 Sangrur 589 19 Roopnagar 635 20 Patiala 852 21 Ludhiana 883 22 Mohali 389 Total 12 491 Request for Proposal for READi System Vol 153
33. Revenue Rehabilitation and Disaster Management Punjab and Punjab Police System should provide a link to directly launch a Service Desk view of a particular ticket created by alarm from within the Network Operation console 25 Non IT Requirements Specifications The selected bidder should adhere to the specifications given below for Non IT components It is essential that reputed material be used as far as possible and certification from Fire Department be taken for State Emergency Response Centres before Go Live The call centre infrastructure should be developed keeping in mind the standard call centre operating conditions such as sound proofing lighting air conditioning etc 25 1 Furniture and Fixture Workstation size of min 18 depth made with 1 5mm thick laminate of standard make over 18mm thick commercial board complete with wooden beading including cutting holes amp fixing of cable manager etc complete with polish Edges shall be factory post formed The desk shall have the necessary drawers keyboard trays cabinets etc along with sliding opening as per approved design with quality drawer slides hinges locks etc Providing amp making of storage unit with 18 mm thick MDF board along with 1 5 mm approved laminate colour outside and 2 coat of enamel paint inside the storage of size 1 6 x1 6 x2 4 The same should be provided with all the required accessories including the handle lock sliding channel and necessar
34. SLA Alerts escalation and approval process e Solution should support effective root cause analysis support capabilities for investigating the root causes of failed service levels and must make it possible to find the underlying events that cause the service level contract to fail e Support for Defining and Calculating service Credit and Penalty based on clauses in SLAs 24 1 Reporting e Ability to generate reports on penalty and credit due to check on non compliance of SLAs for the project e Monetary penalties to be levied for non compliance of SLA thus the system must provide Service Level Performance Report over time contract service and more e The solution should provide historical and concurrent service level reports for the project in order to ensure accountability of the service provider s performance e Automatic Report creation execution and Scheduling must support variety of export formats including Microsoft Word Adobe PDF etc e The solution must support Templates for report generation Report Filtering and Consolidation and Context sensitive Drill down on specific report data to drive standardization e The solution must support security for drill down capabilities in dashboard reports ensuring visibility for only relevant personnel of the project e Support real time reports like at a glance status as well as historical analysis reports like Trend TopN Capacity planning reports etc o Resource utilization exceeding or be
35. The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Undertaking on Patent Rights Sir I We as Bidder do hereby undertake that none of the deliverables being provided by us is infringing on any patent or intellectual and industrial property rights as per the applicable laws of relevant jurisdictions having requisite competence I We also confirm that there shall be no infringement of any patent or intellectual and industrial property rights as per the applicable laws of relevant jurisdictions having requisite competence in respect of the equipments systems or any part thereof to be supplied by us We shall indemnify Punjab Police and Department of Revenue Rehabilitation and Disaster Management against all cost claims legal claims liabilities arising from third party claim in this regard at any time on account of the infringement or unauthorized use of patent or intellectual and industrial property rights of any such parties whether such claims arise in respect of manufacture or use Without prejudice to the aforesaid indemnity the Bidder shall be responsible for the completion of the supplies including spares and uninterrupted use of the equipment and or system or any part thereof to Punjab Police and Department of Revenue Rehabilitation and Disaster Management and persons authorized by Punjab Police and Department of Revenue Rehabilitation and Disaster Management irrespec
36. The commercial bid should include the unit price and proposed number of units for each component provided in the Bill of Material in the commercial bid In case of a discrepancy between the Bill Request for Proposal for READi System Vol 49 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police viii f g of Material and the commercial bid the technical Bill of Material remains valid In no circumstances shall the commercial bid be allowed to be changed modified It is mandatory to provide break up of all taxes duties and levies wherever applicable and or payable All the taxes of any nature whatsoever shall be borne by the Bidder including any additional taxes levies due to change in tax rates through the validity of the bid and contract The bid amount shall be inclusive of packing forwarding transportation insurance till Installation delivery charges and any other charges as applicable All costs incurred due to delay of any sort shall be borne by the Bidder Departments reserves the right to ask the Bidder to submit proof of payment against any of the taxes duties levies indicated within specified time frames Language of Proposals The proposal and all correspondence and documents including supporting documents such as Purchase Orders Work Orders shall be written in English If any document is in language other than English then the bidder is required to enclose
37. The technical proposal should be submitted with two printed copies of the entire proposal and a soft copy on non rewriteable compact discs CDs with all the contents of the technical proposal The words Technical Proposal READi system shall be written in indelible ink on the CD The Hard Copy shall be signed by the authorized signatory on all the pages before being put along with the CD in the envelope and sealed In case of discrepancies between the information in the printed version and the contents of the CDs the printed version of the technical proposal should prevail and should be considered as the proposal for the purpose of evaluation Envelope 4 The Commercial Proposal should be submitted only in the printed format and the bidder Commercial is expected to submit only one copy of the Commercial Proposal as per the forms in this Proposal are All the pages in the commercial response should be on the letterhead of the Bidder with a seal and signature of the authorized signatory of the Bidder The hard copy shall be signed by the authorized signatory on all the pages before being put in the envelope and sealed The envelope should also be super scribed Commercial Proposal READi system Not to be opened with the Technical Proposal at the top right hand corner and addressed to Punjab Police at the address specified in this RFP Envelope 5 All the above 4 envelopes should be put in Envelope 5 which shall be properly
38. a There should be provision for display of field resources and event on event on Map Map 49 aia a The software should facilitate viewing of event and vehicle chronology Viewing status of all vehicles amp event on the map 50 a VHF and Caller conversation should be recorded and tagged with the Call Recordings concerned event The call should be recorded for the desired period a Application should provide ability for dispatchers to rank against each 51 z incident the quality of data entry done by call takers This data will be Incident Data Quality j used for the purpose of improvement in accuracy of data entry as well as SLA monitoring a System should provide a user friendly capability Call back button on 52 Call back to distress caller screen for dispatchers to call back the distress caller as per contact details provided in incident report 3 1 4 Supervisor Software Module a The software should facilitate supervision of SERC and DERC operations The supervisor should be able to examine each event and ensure appropriate action 53 Event monitoring b The Supervisor should be able to call up the complainant for feedback and a satisfaction report c The supervisor workstation should have the provision for the functionalities of both call taker amp dispatcher A a The software should have the provision of tools for creation of digitized 54 Route creation amp
39. amount Average Call Lost Monthly 0 Per 10Calls 0 05 of Rate monthly billed amount Resolution of Critical Monthly 60 minutes 0 10 of monthly billed Issue issues that amount impact one or more production services Resolution of Monthly 120 minutes 0 10 of monthly billed Medium Level Issue amount issues that do not impact production services Resolution of low Monthly 2 days 0 10 of monthly billed level Issue upgrade amount shifting and preventive maintenance of non production items Request for Proposal for READi System Vol 39 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Items Description Measurement Period Minimum Penalty provided to senior officers across the State under this project 2 AVLS amp MDT devices workstations uptime gt 97 but lt 98 1 of monthly billed including system amount application at SERC lt 97 2 of monthly billed and IP Phones amount for every 1 of downtime beyond 97 11 Availability of DERC Monthly gt 98 NIL equipments gt 97 but lt 98 1 of monthly billed including amount applications lt 97 2 of monthly billed monitoring amount for every 1 of workstations IP downtime beyond 97 Phones etc 12 Availability of Monthly gt 97 NIL gt 96 but lt 97 Rs 5 000 per device 1 IP Phones lt 96 Rs 10 000 per dev
40. amount of Rs 40 00 000 Fourty Lakhs in the form of a Demand Draft Bank Guarantee Banker s cheque FDR issued by any Commercial bank in favour of Director General of Police Punjab Police payable at Chandigarh EMD should be valid for 180 days from the opening date of the tender EMD in any other form would not be accepted EMD shall be returned to the unsuccessful bidder at the earliest after final bid validity and latest on or before the 30 day after the award of contract to successful bidder The bid security for the amount mentioned above of successful bidder should be returned upon submission of Performance Guarantee The bid security amount is interest free and should be refundable to the unsuccessful bidders without any accrued interest on it The bid submitted without bid security mentioned above should be summarily rejected The bid security may be forfeited o Ifa bidder withdraws its bid during the period of bid validity o Ifthe bidder fails to sign the contract in accordance with terms and conditions Only in case of a successful bidder o Fails to furnish performance security o Any information given is found wrong o Any other related reason as decided by Departments Authentication of Bids The original and all copies of the bid shall be typed or written in indelible ink and signed by the Bidder or a person duly authorized to bind the Bidder to the contract A letter of authorization shall be supported by a wri
41. and Departments or any external agency appointed by the Departments shall review the performance of the deployed solution against certain key parameters defined in SLA Such parameters include request response time work flow processing time concurrent sessions supported by the system disaster recovery drill etc The performance review also includes full load stress test using suitable simulation tools prior to installation once the integration test has been successfully completed The system should be considered ready to be installed on successful completion of load stress testing The selected bidder shall make available the software programs and testers required for carrying out the acceptance tests as per the schedule Any additional test equipment deemed required during validation shall be arranged by the selected bidder at no cost to the Departments so as to complete the validation as per the specified time schedule in this document 6 7 Security Audit of the IT Infrastructure The selected bidder is also required to conduct security audit of the entire IT infrastructure by a third party which should be carried out before the operational go live of the entire system Request for Proposal for READi System Vol 43 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 7 Instructions to Bidders 7 1 Calendar of Events The following table enlists important milestones and timelines fo
42. as per the agreed SLA terms Request for Proposal for READi System Vol 95 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 2 Accommodation traveling etc cost of all handholding manpower should be borne by selected bidder Part4 Network Connectivity Description Amount in Rs 1 2nd 3 5h Name Locations Link Year Year Year Year Year Service Provider 1 SERC amp Data Centre State Level a Internet Leased Line with min 4 Mbps amp 4 Static IP for LAN Connection at the SERC for 1 AVLS System and Web System Configured in full redundancy mode from different service providers as Primary and secondary connectivity b PRI One Time charges 30 Channels per PRI free incoming calls with PRI Modem in 3 NA NA NA NA NA Pair c MPLS Network Connectivity at DC Primary connectivity 1 DERC Bandwidth x No of Locations d Internet Broadband Connection at State SERC for READi system Operation MPLS 1 Backup connectivity e Connectivity solution at different officers locations for IP Phone connectivity 75 2 DERC District Level f MPLS Network Connectivity at DERC Primary connectivity 27 g Internet Broadband Connection at State DERC Backup connectivity 27 h Other item if Required Total Request for Proposal for READi System Vol 96 Department of Revenue Rehabilitation and Disast
43. assets not the entire balance sheet C Project Experience Name of the project Client for which the project was executed Name and contact details of the client Description of the project Scope of services Service levels being offered Quality of service QOS Technologies used Outcomes of the project Request for Proposal for READi System Vol 67 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Total cost of the project Total cost of the services provided by the respondent Duration of the project no of months start date completion date current status Other Relevant Information Mandatory Supporting Documents a Letter from the client to indicate the successful completion of the projects Complete details of the scope of the project shall be provided to indicate the relevance to the pre qualification criterion which is a part of minimum qualification criteria These capabilities may be spread over the five projects which are part of minimum qualification criteria and not essentially in this project alone Request for Proposal for READi System Vol 68 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 Formats for the technical bid response 11 2 1 Undertaking on Patent Rights Company letterhead Date To
44. available to and be enforceable by you during the period from and including the date of issue of this guarantee through the period Notwithstanding anything contained hereinabove our liability under this Performance Guarantee is restricted to amount INR XXX Rupees XXX only and shall continue to exist subject to the terms and conditions contained herein unless a written claim is lodged on us on or before the aforesaid date of expiry of this guarantee We hereby confirm that we have the power s to issue this Guarantee in your favor under the Memorandum and Articles of Association Constitution of our bank and the undersigned is are the recipient of authority by express delegation of power s and has have full power s to execute this guarantee under the Power of Attorney issued by the bank in your favor We further agree that the exercise of any of your rights against our constituent to enforce or forbear to enforce or any other indulgence or facility extended to our constituent to carry out the contractual obligations as per the said Contract would not release our liability under this guarantee and that your right against us shall remain in full force and effect notwithstanding any arrangement that may be entered into between you and our constituent during the entire currency of this guarantee Notwithstanding anything contained herein Our liability under this Performance Bank Guarantee shall not exceed amount INR XXX Rupees XXX only Re
45. c d e b c Scheduled Operation Time System Downtime Scheduled Operation Time 100 5 3 Interpretations The bidders however recognize the fact that Punjab Police offices will require READi system to work 24x7x365 A Service Level violation will occur if the SI fails to meet Minimum Service Levels as measured on a quarterly basis for a particular Service Level Overall Availability and Performance Measurements will be on a monthly basis unless stated otherwise for any specific SLA parameter for the purpose of Service Level reporting An Availability and Performance Report will be provided by the SI on monthly basis in Departments suggested format and a review shall be conducted based on this report A monthly Availability and Performance Report shall be provided to Departments at the end of every month containing the summary of all incidents reported and associated SI performance measurement for that period The monthly Availability and Performance Report will be deemed to be accepted by Departments upon review and signoff by both SI and Departments Where required some of the Service Levels will be assessed through audits or reports e g utilization reports measurements reports etc as appropriate to be provided by the SI on a monthly basis in the formats as required by Departments The tools to perform the audit will need to be provided by the SI Audits will normally be done on regular basis or as required by
46. call situation 17 Video CCTV Surveillance Interface System should have provision to integrate with video feeds available from CCTV camera in future System operator should be able to see the video of cameras installed and mapped on to the GIS map 18 MDT Interface Smartphone System should have integration with Mobile Data Terminal commercially available Smartphone 19 Multi Agency Support System should have capability to support multiple agencies like Police SDMA Fire Health Electricity Irrigation Agriculture Rail Highway etc System should have provision to register the contact number and resource available with of various departments 20 Multi Language System should be able to support multi language It should be possible to easily switch between Local Language Punjabi and English 21 Emergency Number Setup System should have provision to setup Emergency help line number in case of any case emergency The system should be able to curve out a small team of call receivers and dispatchers within the SERC dedicated for handling calls received on such special emergency numbers Request for Proposal for READi System Vol 24 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Specification Description b In case of emergency system should have provision to configure some
47. during the validity period Non Conforming Proposals A proposal may be construed as a non conforming proposal and ineligible for consideration If it does not comply with the requirements of this RFP Failure to comply with the technical requirements and acknowledgment of receipt of amendments are common causes for holding proposals non conforming If a proposal appears to be canned presentations of promotional materials that do not follow the format requested in this RFP or do not appear to address the particular requirements of the proposed solution and any such bidders may also be disqualified Disqualification The Departments may disqualify any proposal in the following cases or in case bidder fails to meet the bidding requirements as indicated in this RFP Proposal not submitted in accordance with the procedure and formats prescribed in this document or treated as non conforming proposal During validity of the proposal or its extended period if any the bidder increases his quoted prices The bidder qualifies the proposal with his own conditions Proposal is received in incomplete form Proposal is received after due date and time at the designated venue Proposal is not accompanied by all the requisite documents If bidder provides quotation only for a part of the project Information submitted in technical proposal is found to be misrepresented incorrect or false accidentally unwittingly or otherwise at any time during
48. for all costs incurred in connection with participation in the RFP process including but not limited to costs incurred in conduct of informative and other diligence activities participation in meetings discussions presentations preparation of proposal in providing any additional information required by Departments to facilitate the evaluation process and in negotiating a definitive Service Agreement and all such activities related to the bid process This RFP does not commit Departments to award a contract or to engage in negotiations Further no reimbursable cost may be incurred in anticipation of award of the contract for implementation of the project Departments Right to terminate the Process Departments make no commitments explicit or implicit that this process should result in a business transaction with anyone Further this RFP does not constitute an offer by Departments The bidder s participation in this process may result in Departments selecting the bidder to engage in further discussions and negotiations towards execution of a contract The commencement of such negotiations does not however signify a commitment by Departments to execute a contract or to continue negotiations Request for Proposal for READi System Vol 45 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police h vi Earnest Money Deposit EMD Bidders shall submit along with their Bids an EMD
49. in the format prescribed in this gt RFP 2 Submission of undertaking on Compliance and Sizing of Infrastructure in the format prescribed in this RFP 7 Submission of undertaking on Provision for Support for Software in the format prescribed in this RFP 8 Submission of undertaking on Service Level Compliance in the format prescribed in this RFP 9 Submission of undertaking on Deliverables in the format prescribed in this RFP 10 Submission of undertaking on Training for Users in the format prescribed in this RFP 11 Submission of undertaking on Support to Certification in the format prescribed in this RFP 12 Submission of undertaking on Exit Management and Transition in the format prescribed in this RFP 13 Submission of undertaking on Continuous Improvement in the format prescribed in this RFP 14 Submission of undertaking on Personnel in the format prescribed in this RFP 15 Submission of undertaking on Provision of Work Environment in the format prescribed in this RFP Request for Proposal for READi System Vol 56 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Mandatory Compliance 16 Submission of undertaking on Changes to the Contract Clauses in the format prescribed in this RFP The client side server side and network infrastructure proposed shall meet all the specifications 17 mentioned in this RFP The bidder shall provide compliance matrix for each of the pr
50. incidence including the procedures carried at the spot though radio or Voice Enable MDT via GSM GPRS technology The information shall in turn will be displayed at the workstations of the dispatcher with the help of the GIS server Once Dispatcher gets confirmation from RU about the closure of incidence the same will be verified and be closed in the system under the guidance of supervisor Supervisor will precisely monitor the standard operating procedures SOP which Dispatcher follows towards closure of incident Operator will receive incident closure request made by Dispatcher and close the same or instructs the Dispatcher to close the incident Supervisor will be able to generate reports charts and perform GIS based analysis 2 4 Scope Overview The Bidder has to ensure the successful installation of the proposed READi system as explained in detailed scope section and the same shall be its sole responsibility Any functionality not expressly stated in this bidding document but required to meet the requirement of the organization shall essentially be under the scope of the Vendor and for that no extra charges shall be admissible The Bidder s scope of work shall include but should not be limited to the following broad areas Details of each of these broad areas of activity have also been outlined in subsequent sections of this document 1 Business Blueprinting The Bidder shall study the existing business processes MIS report
51. is bordered by the Indian states of Himachal Pradesh to the northeast Jammu and Kashmir to the north Haryana to the south and southeast and Rajasthan to the southwest as well as the Pakistani province of Punjab to the Punjab s capital is Chandigarh The total area of the state is 50 362 square kilometers 19 445 square miles According to the 2011 Indian Census the population of Indian Punjab is 27 704 236 males 14 634 819 amp females 13 069 417 The literacy rate in Punjab is 75 male literacy being 80 23 and female literacy 68 36 For the purpose of effective policing in the state the state is divided into four zones seven Ranges 24 Police Districts headed by SSPs and 3 Commissionerates headed by CPs FOUR zones are Border Zone Patiala zone Jalandhar zone and Bathinda Zone which are further divided into SEVEN Ranges viz Patiala Bathinda Ferozepur Ludhiana Jalandhar Border and Rupnagar Range These zones have a total of 24 Police Districts and 3 Commissionerates For the purpose of implementation of state level Integrated Emergency Response System it has been envisaged that 27 DERCs would be set up in these 24 Police Districts and 3 Commissionerates and a central state level SERC Please refer to Annexure 3 District Emergency Response Centres Location List 1 3 Existing Dial 100 and Control Room Set up in Punjab Punjab Police has set up basic CAD based district control rooms at 3 Commissionerates and 3 larger districts
52. offered by the selected bidder to the Departments The SI shall monitor and maintain the stated service levels to provide quality service to Departments The envisaged benefits for setting these SLA are as follows l Solution performance optimization and obtaining desired results efficiently Il Standards and operational guidelines for the Departments and Bidders Il Better productivity and better use of skills and experience IV Faster redressal of defects in the system Service Level Agreement SLA shall become the part of contract between Departments and the Successful Bidder SLA defines the terms of the successful Bidder s responsibility in ensuring the timely delivery of the deliverables and the correctness of the same based on the agreed Performance Indicators as detailed in this document The successful Bidder has to comply with Service Levels requirements to ensure adherence to project timelines quality and availability of services The successful bidder will also be responsible to supply software automated tools to monitor and report all the SLAs mentioned below Note Penalties may not be levied on the successful Bidder in the following cases e There is a force majeure event effecting the SLA which is beyond the control of the successful Bidder e The non compliance to the SLA has been due to reasons beyond the control of the bidder as established approved by Departments 5 2 Definitions a Scheduled Maintenance Time
53. or Internet a The software should support monitoring of all events critical functionality 60 Monitoring related to SERC and DERC police vehicles fleet monitoring reports charts amp Analysis etc 61 Gis a The software should have integrated GIS map with zoom in zoom out and ma k pan functionalities 62 a The Software should support active event monitoring with detail Event monitorin g information and location on the map 63 a The software should support live vehicle tracking of the response units Live vehicle tracking f with details 64 a The software should view vehicle history data of the response units with Play back history eet etails a The proposed software should have Geo fencing capability Software 65 should facilitate allocating of areas for patrolling units depending on Geo fencing f F ee d police needs and also receive the notification when vehicles cross the Geo fence a The software should have in built web based reporting module The 66 k reporting module should have an ability to create various reports using eports p various options like date wise police station police zone event type sub type etc a The reporting module should have an ability to create various GIS analysis reports It should be possible to select the data on the basis of police zones police stations events event sub type priority amp date and time 67 x and provide informatio
54. other party which i if disclosed in tangible form is marked confidential or ii if disclosed otherwise than in tangible form is confirmed in writing as being confidential or iii if disclosed in tangible form or otherwise is manifestly confidential Disclosing Party means the party to this Agreement disclosing the Confidential Information Receiving Party means the party to this Agreement to whom the Confidential Information is disclosed 2 Supply and Use of Information Request for Proposal for READi System Vol 109 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 2 1 2 2 2 3 3 1 3 2 3 3 3 4 3 5 In consideration of the disclosures contemplated by and of the respective obligations set out in this Agreement the Receiving Party agrees save as otherwise expressly permitted by this Agreement 2 1 1 to keep the Disclosing Party s Confidential Information confidential 2 1 2 not to use the Disclosing Party s Confidential Information except in connection with the Purpose and 2 1 3 not to disclose the Disclosing Party s Confidential Information to any third party In the case of Confidential Information that is disclosed only orally the Disclosing Party shall within seven days after such disclosure deliver to the Receiving Party a brief written description of such Confidential Information identifying the place and date of such oral disclosu
55. project documents and other artefacts and handover the same to Punjab Police and Department of Revenue Rehabilitation and Disaster Management before transition We undertake to design Standard Operating Procedures to manage system including application and IT systems document the same and train Punjab Police and Department of Revenue Rehabilitation and Disaster Management personnel on the same 3 I We also understand that the Exit Management and Transition will be considered complete on the basis of approval from Punjab Yours faithfully Authorized Signatory Designation Police and Department of Revenue Rehabilitation and Disaster Management Request for Proposal for READi System Vol 78 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 11 Undertaking on Continuous Improvement Company letterhead Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Undertaking on Continuous Improvement Sir 1 I We understand that Continuous improvement of system is highly critical for Punjab Police and Department of Revenue Rehabilitation and Disaster Management and that the Bidder is expected to be the prime driver of continuous improvement during the system management phase 2 I We also understand that the improvements proposed as part of this Continuous Improvement initiative will not be
56. red green and paper labels Printing tool available Note For typical installs the first 3 buttons are reserved for standard call appearances a minimum of 2 call appearance buttons is needed for standard operation Three contextual softkey buttons Key Labels Icons used on fixed feature keys None on programmable feature keys Features Menu Mobile Phone style menu with access to most often used features like call forwarding Park Settings etc On screen status indication for activated features like call forwarding Speakerphone High quality two way hands free speaker and microphone Hearing Aid Compatible Yes ergonomic hearing aid compatible handset also supporting TTD acoustic coupler Message Waiting Indicator Yes also used as ringing call alert indicator Personalized Ring Patterns Yes 8 10 Headset Socket Yes 11 Mounting Desk or wall mountable with optional wall mount adapter 12 Requirements for IP interface e Power Supply IEEE 802 11af Power over Ethernet PoE class 2 or individual power supply unit 13 e Connect to LAN using H 323 VoIP 14 e Codecs G 711 15 e QoS Options Yes 16 e SNMP Support Yes 17 e IP Address Assignment Static or dynamic IP address assignment Request for Proposal for READi System Vol 132 Department of Revenue Rehabilitation and Disa
57. registered in India Note 1 Mandatory Compliance In case of consortium the following criteria should be met Number of members in a consortium shall not exceed 3 Three Applicant consortia shall have a valid agreement duly registered among all the members signed by the Chief Executives Authorized Signatories of the companies dated prior to the submission of the bid The agreement shall clearly specify the stake of each member and outline the roles and responsibilities of each member The agreement shall be exclusively for this project and prime bidder shall be responsible in case of failure by any member Prime bidder shall submit written confirmation of authorization to sign on behalf of other consortium partners 8 5 Mandatory Compliance The technical response must meet all the following mandatory compliance requirements Failure to meet any of the following criteria should result in the disqualification of the technical bid response 1 Submission of Undertaking on Patent Rights in the format prescribed in this RFP 2 Submission of Undertaking on Conflict of Interest in the format prescribed in this RFP 3 Submission of Undertaking on Non malicious Code Certificate in the format prescribed in this RFP Submission of Undertaking on Pricing of Items of Technical Response in the format prescribed in this i RFP Submission of undertaking on Provision of Required Storage Capacity
58. registered under the Companies Act 1956 having its registered office at address of the bidder hereinafter referred to as our constituent which expression unless excluded or repugnant to the context or meaning thereof includes its successors and assignees agreed to enter into a contract dated Herein after referred to as Contract with you Punjab Police and Department of Revenue Rehabilitation and Disaster Management GOP for setting up and maintaining READi project We are aware of the fact that as per the terms of the contract M s name of bidder is required to furnish an unconditional and irrevocable bank guarantee in your favor for an amount INR XXX Rupees XXX only and guarantee the due performance by our constituent as per the contract and do hereby agree and undertake to pay the amount due and payable under this bank guarantee as security against breach default of the said contract by our constituent In consideration of the fact that our constituent is our valued customer and the fact that he has entered into the said contract with you we name and address of the bank have agreed to issue this Performance Bank Guarantee Therefore we name and address of the bank hereby unconditionally and irrevocably guarantee you as under In the event of our constituent committing any breach default of the said contract and which has not been rectified by him we hereby agree to pay you forthwith on demand such su
59. scanning Should support scanning of nested compressed files Should support heuristic scanning to allow rule based detection of unknown viruses Updates to the scan engines should be automated and should not require manual intervention Updates should be capable of being rolled back in case required File filtering should be supported by the proposed solution file filtering should be based on true file type Should support various types of reporting formats such as CSV HTML and text files Shall scan at least HTTP FTP traffic sending amp receiving in real time and protect against viruses worms amp trojan horse attacks and other malicious code Database Licenses Bidder needs to provide Licensed RDBMS License based enterprise full version as required for the proposed system and following all standard industry norms for performance data security authentication and database shall be exportable in to XML Enterprise Management System Network Management System The Enterprise Management System Network Management System is an important requirement of this Project Various key components of the EMS NMS are SLA amp Contract management System Network Monitoring System Server Monitoring System Helpdesk System Request for Proposal for READi System Vol 141 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 24 SLA amp Contract management System The SLA amp Contract M
60. the bids The scores should be calculated as Bb 0 8 Tb 0 2 Cmin Cb 100 Where i Bb overall score of bidder under consideration calculated up to two decimal points ii Tb Technical score for the bidder under consideration iii Cb NPV as calculated above for the bidder under consideration Request for Proposal for READi System Vol 61 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police iv Cmin Lowest NPV as calculated above among the financial proposals under consideration The bidder achieving the highest overall score should be invited for negotiations for awarding the contract In case of a tie where two or more bidders achieve the same highest overall score the bidder with the higher technical score should be invited first for negotiations for awarding the contract In case of a tie on the technical scores and highest overall scores the Cb should be calculated to the third place of decimal and the bidder with lesser Cb should be invited for negotiations for awarding the contract Request for Proposal for READi System Vol 62 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 9 Award of Contract 9 1 Award Criteria Departments should award the Contract to the successful bidder whose proposal has been determined to be substantially responsive and has been determined as the best value proposal 9 2
61. the Commercial Proposal shall be the only payment payable by Departments to the successful Bidder for completion of the contractual obligations by the successful Bidder under the Contract subject to the terms of payment specified as in the proposed commercial bid or the one agreed between Departments and the Bidder after negotiations The price should be inclusive of all taxes duties charges and levies as applicable The prices once offered must remain fixed and must not be subject to escalation for any reason whatsoever within the period of the validity of the proposal and the contract A proposal submitted with an adjustable price quotation or conditional proposal may be rejected as non responsive Purchases may be increased as per the operational requirements of the project If the price quoted by the bidder for the O amp M operations and maintenance part of the system is not justified the department has full right to re allocation of rates for the complete work and the rates for O amp M of the system but the gross amount should be kept same as quoted by the bidder Bidder should provide all prices quantities as per the prescribed format given in Format for Bid Response Commercial Bid Bidder should not leave any field blank In case the field is not applicable Bidder must indicate 0 zero in all such fields It is mandatory to provide the break up of all components in the format specified for detailed Bill of Material
62. the ones being replaced will be decided by Punjab Police and Department of Revenue Rehabilitation and Disaster Management Punjab Police and Department of Revenue Rehabilitation and Disaster Management will have the right to accept or reject these substitute profiles We also undertake to staff the Project with competent team members in case any of the proposed team members leave the Project either due to voluntary severance or disciplinary actions against them We undertake that the resources should be full time assigned to the project and will not be working simultaneously on other projects We acknowledge that Punjab Police and Department of Revenue Rehabilitation and Disaster Management have the right to seek the replacement of any member of the Project team being deployed by us based on the assessment of Punjab Police and Department of Revenue Rehabilitation and Disaster Management that the person in question is incompetent to carry out the tasks expected of him her or found that person does not really possess the skills experience qualifications as projected in his her profile or on the ground of security concerns or breach of ethics In case we assign or reassign any of the team members we shall be responsible at our expense for transferring all appropriate knowledge from personnel being replaced to their replacements within a reasonable time Yours faithfully Authorized Signatory Request for Proposal for READi System
63. the processing of the contract no matter at what stage or during the tenure of the contract including the extension period if any Commercial proposal is enclosed with the same envelope as technical proposal Bidder tries to influence the proposal evaluation process by unlawful corrupt fraudulent means at any point of time during the bid process In case any one bidder submits multiple proposals or if common interests are found in two or more bidders the bidders are likely to be disqualified unless additional proposals bidders are withdrawn upon notice immediately Bidder fails to deposit the Performance Security or fails to enter into a contract within 30 working days of the date of notice of award of contract or within such extended period as may be specified by Departments Bidders may specifically note that while evaluating the proposals if it comes to Departments knowledge expressly or implied that some bidders may have colluded in any manner whatsoever or otherwise joined to form an alliance resulting in delaying the processing of proposal then the bidders so involved are liable to be disqualified for this contract as well as for a further period of three years from participation in any of the tenders floated by Departments The bid security envelope response to the pre qualification criteria technical proposal and the entire documentation including the hard and soft electronic copies of the same submitted along with that Reque
64. the usual run of the mill enhancements but will be significant changes that result in a quantum leap in meeting user needs and improving the outcomes in policing Yours faithfully Authorized Signatory Designation Request for Proposal for READi System Vol 79 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 12 Undertaking on Personnel Company letterhead Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Undertaking on Personnel Sir I We as Bidder do hereby undertake that those persons whose profiles were part of the basis for evaluation of the bids and have been identified as Key Personnel of the proposed team including Project Manager Lead Experts Domain experts etc for the READi system shall be deployed during the Project as per our bid submitted in response to the RFP We undertake that any of the identified Key Personnel shall not be removed or replaced without the prior written consent of Punjab Police and Department of Revenue Rehabilitation and Disaster Management Under exceptional circumstances if the Key Personnel are to be replaced or removed we shall put forward the profiles of personnel being proposed as replacements which will be either equivalent or better than the ones being replaced However whether these profiles are better or equivalent to
65. to arrange for training room infrastructure and setup while the place for training shall be provided by the Departments Please note that Call center operation training should be provided by specialized call center training professionals 1 Operational Training This training would focus on the use of the READi system at SERC and DERC so that users are aware of all the operations of READi system and are able to implement the overall process defined by the Departments for optimum use of the system Operational training requirements at SERC amp DERC are as follows Initial training as part of implementation Training Indicative Number Batch Total Indicative Target Group Course Location of Size Person Duration Batches to be Days trained Operational SERC 10 20 200 4 Days Constables Head Constables Sub SE Inspectors Inspectors who will be Training and IT p p i f t t SERC and Baes primary users of computers a an DERCs for their call center operations Operational Zone Level 17 20 340 4 Days Constables ese Constables sub ae tors t h ill b Training and IT 5 Zones nspectors nspectors who wi e i f t t SERC and Basics primary users of computers a an DERCs for their call center operations On going training only for new operators Training Indicative Number Batch Frequency Indicative Target Group Course Location of Size of training Duration Batches Days O
66. to pursue legal remedies against Punjab Police and Department of Revenue Rehabilitation and Disaster Management We the guarantor as primary obligor and not merely surety or guarantor of collection do hereby irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim by one or more claims up to but not exceeding the amount mentioned aforesaid during the period from and including the date of issue of this guarantee through the period We specifically confirm that no proof of any amount due to you under the contract is required to be provided to us in connection with any demand by you for payment under this guarantee other than your written demand Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax registered post or other electronic media to our address as aforesaid and if sent by post it shall be deemed to have been provided to us after the expiry of 48 hours from the time it is posted If it is necessary to extend this guarantee on account of any reason whatsoever we undertake to extend the period of this guarantee on the request of our constituent upon intimation to you This Performance Bank Guarantee shall not be affected by any change in the constitution of our constituent nor shall it be affected by any change in our constitution or by any amalgamation or absorption thereof or therewith or reconstruction or winding up but will ensure to your benefit and be
67. 00 Call taker amp dispatcher operator HP Compaq dx7480 PC 66 workstations 11 Heavy duty laser printer HP Laserjet 5200n 6 12 10 KVA n 1 redundant online UPS with minimum 1 Uniline Maxi Power 6 hr backup 13 2 KVA n 1 redundant online UPS with minimum 1 Uniline Maxi Power 1 hr backup 14 Heavy duty LCD projector Infocus IN 2100 Series 7 15 Vehicle sub system including GPS receiver MDT HCL Arya Omnitalk 605 Model etc 16 Free standing metallic rack for stacking servers and HCL Dlink 6 having electrical connections 17 Gen Set of 40 KVA Kirloskar Greens 6 18 Seamless digital map on scale 1 2000 for urban areas Tele Atlas Kalyani India Ltd Mohali 30 and 1 10000 for rural areas using high resolution sq km Kharar satellite data 29 sq km Zirakpur 20 sq km Jalandhar 105 sq km Amritsar 169 sq km Patiala 67 sq km Ludhiana 172 sq km Bathinda 68 sq km Request for Proposal for READi System Vol 146 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Component description Make amp Model 19 Digital telephony with CTI facility Aastra Mx One Telephony Switch 15 formerly Ericsson Enterprise Dialog 4222 20 24 ports Gigabit LAN switches HCL Dlink 21 Krone MDF Krone 22 Call centre Supervisor software Aastra Mx One Telephony Switch formerly Ericsson Enterprise 23 Automatic Call Dist
68. 4 Undertaking On Pricing of Items of Technical Response 72 11 2 5 Undertaking on Provision of Support for System Software 73 11 2 6 Undertaking on Service Level Compliance 74 11 2 7 Undertaking on Deliverables 75 11 2 8 Undertaking on Training the Users 76 Request for Proposal for READi Vol 4 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 9 Undertaking on Support to Certification 77 11 2 10 Undertaking on Exit Management and Transition 78 11 2 11 Undertaking on Continuous Improvement 79 11 2 12 Undertaking on Personnel 80 11 2 13 Undertaking on Provision of Work Environment at Punjab Police and Department of Revenue Rehabilitation and Disaster Management 81 11 2 14 Undertaking on Changes to the Contract Clauses 82 11 2 15 Undertaking from OEM on Authorization of use of their OEM products 83 11 2 16 Profiles of Previous Project Experience 84 11 2 17 Team Profile 85 11 2 18 Suggestions on Changes to Contract Clauses 87 11 3 Formats for the commercial bid response 88 11 3 1 Commercial Proposal Cover Letter 88 11 3 2 Form 1 Pricing Summary 90 11 3 3 Form 2 Pricing Details 91 11 4 Format for submission of Queries for clarification 100 11 5 Earnest Money Deposit 101 11 6 Bid Cover Letter 102 11 7 Advance Bank Guarantee 104 11 8 Performance Bank Guarantee 106 11 9 Format for Non Disclosure Agreement 109 Annexure 1 Indicative Technical Specificati
69. 802 1D 802 1S 802 1w Rate limiting e Support 802 1Q VLAN encapsulation IGMP v1 v2 and v3 snooping e 802 1p Priority Queues port mirroring DiffServ e Support based on 802 1p priority bits with at least 8 queues e DHCP support amp DHCP snooping relay optional 82 server support e Shaped Round Robin SRR or WRR scheduling support e Support for Strict priority queuing amp Sflow e Support for IPV6 ready features with dual stack e Support upto 255 VLANs and upto 4K VLAN IDs Q Access Control e Support port security Request for Proposal for READi System Vol 115 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Parameter Minimum Specifications Conformance Yes No e Support 802 1x Port based network access control e Support for MAC filtering e Should support TACACS and RADIUS authentication 10 VLAN e Support 802 1Q Tagged VLAN and port based VLANs and Private VLAN e The switch must support dynamic VLAN Registration or equivalent e Dynamic Trunking protocol or equivalent 11 Routing and IP e Should support routing protocols like BGP ISPF IS IS VRRP IPv6 Services Multicasting IGMP DHCP etc 12 Protocol and e Network Time Protocol or equivalent Simple Network Time Protocol Traffic support e Switch should support traffic segmentation e Traffic classification should be based on user definable application ty
70. ACD amp CTI Server Specifications for CAD applications The servers should be Rack mounted with one 19 Color TFT Monitor The minimum hardware specifications for servers are as follows however bidder should select as per functional requirement of project Parameter Minimum Specifications Conformance Yes No 1 Processor Latest series generation of 32 64 bit x86 RISC EPIC CISC processor s with Four or higher Cores Clock Speed 2 4 GHz or Higher 12 MB Cache or Higher 2 Chipset Server Class Chipset 3 RAM Minimum 32 GB Memory 4 Internal Storage 500x5 GB SAS SATA 15k rpm disk or Higher 5 Network interface Dual Integrated Gigabit Ethernet ports Optional Fiber channel adapter if required 6 Power supply Dual Redundant Power Supply 7 RAID support As per requirement solution 8 Operating System Licensed version of 32 64 bit latest version of Linux Unix Microsoft Windows based Operating system matching with the processor s i e 64 bit processor server to have 64 bit OS 9 Media Drive DVD Drive R W 10 Form Factor Rack mountable Blade Note For HDD Color Monitor Mouse and Key board Model and make to be specified by the bidder 2 Workstation Hardware Specifications The workstations shall be of the following configuration however bidder should select as per functional requirement of project Parameter Minimum Specifications Confo
71. Agencies contacted and outcomes iii Resources deployed 3 2 IPPBX Requirement a IP PBX Solution should be configured in full redundancy 74 Redundancy b System should be a hybrid PBX supporting IP and Analog extension 75 Functionality amp PRI Support a System should support analog trunks and min 3 PRI Lines Bidder should Request for Proposal for READi System Vol 29 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Specification Description estimate as per project requirement b System should support standards based multi site networking using H 323 trunks or advanced networking to interoperate with other PABX s allowing feature transparency c System should support VPN connectivity d System should support Remote access server RAS functionality e System should have Integral Static or Dynamic RIP I II routing for both Internet and Branch to Branch solutions f System should support Analog Phones Digital Phones IP Hard phones type of terminals g System should have in built DHCP Server which should be able to assign IP Addresses to the endpoints h System should be able to support up to 1000 extensions in any combination of single site or multi site i System should be able to provide backup redundancy options in case of failure of one box j System should support PRI T1 Analog T
72. Capital Cost Item SERC State Level and DERC District Level Schedule Part 1 Total Solution INR Implementation Phase Services Part 2 1 2 3 Handholding Manpower Services at DERC Part 3 Sub Total A Part B Operational Cost for 5 Years 4 Item Schedule Network Connectivity Part 4 Year 1 Year 2 Year 3 Year 4 Year 5 5 Warranty amp AMC Part 5 Technical amp Operational Manpower Part 6 Cost Subtotal Sub Total B Grand Total A B Grand Total A B in Words Request for Proposal for READi System Vol Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 3 3 Form 2 Pricing Details Part 1 SERC State Level and DERC District Level Description Unit Qty Unit Rate INR Total Price in Taxes and Other Make Model INR Duties Computer Aided Dispatch Server Software Computer Aided Dispatch AVLS Application GIS Software for Map maintenance amp updation Computer Aided Dispatch Web Application for Remote viewer EMS NMS with SLA monitoring and management Software Tablet MDT Application Server License as per project Nos requirement Call Centre Operator License for Call Taker Supervisor and Nos 52 Administrator AVLS Device Licenses Nos Software DERC District Level Call Centre Client So
73. Di system implementation as well as on going training as part of regular capacity building Please refer to Annexure 4 Training Requirement for expected training requirements Training Effectiveness Evaluation Bidder shall evaluate the effectiveness of all end users trainings using electronic or manual surveys Bidder shall be responsible for analyzing the feedback and arrange for conducting refresher training wherever needed Departments should periodically monitor the training effectiveness through the performance metrics Exit Management e Selected Bidder will be responsible for formulating a detailed exit management plan to help facilitate Departments in managing READi system upon exit of the Bidder The plan should clearly outline the risks involved and give a detailed transition schedule This exit plan should be subject to approval from Departments or any of its designated agencies The exit plan shall be updated on an annual basis to reflect the current status Dial 100 Communication facility e Selected bidder will be required to provide inputs on communication strategy to be used for advertising the availability of Dial 100 facility to citizens e Selected bidder will be required to develop web pages consistent with communication strategy These web pages would be integrated with Departments web site Request for Proposal for READi System Vol 17 Department of Revenue Rehabilitation and
74. Http Https SSH SNMP based management console for managing and configuring various components of the appliance or it should support management which should conforms to ISO Norm 9241 standard g Single hardware box should provide firewall VPN IPS SSL IPSec VPN anti Spyware amp anti Worm functionality h Licensing should be as per device and Not user IP based should support unlimited users amp devices i The communication between all the UTM System and GUI WebUI Console should be encrypted with SSL or PKI j Be easily backup or restored via GUI and CLI to from local PC remote centralized management or USB disk k The proposed system shall have built in high availability HA features Request for Proposal for READi System Vol 124 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Quantitative Requirement Compliance Yes No activated from the day one 1 All applications should be supported for filtering like Telnet FTP SMTP HTTP DNS ICMP DHCP RPC SNMP HTTPS IMAP NFS etc m The system shall support profile base login account administration offering gradual access control such as only to Policy Configuration amp Log Data Access n The proposed solution should support session time out amp idle time out facility to forcefully logo
75. JALL 10 KM ROAD ASR 5 SSP BTL POLICE LINES BTL POLICE LINES MODEL TOWN BATALA 30 KM NEAR COURT COMPLEX 6 SSP GSP POLICE LINESS POLICE LINES NEAR JAHAJ CHOWK G T 1 KM ROAD GSP 7 SSP PATHANKOT TEMPORARY LOCATED AT POLICE STATION SADAR PATHANKOT 5000 MTRS POLICE STATION SADAR AMRITSAR ROAD CHOTTI NEHAR PATHANKOT SARNA 8 SSP TTN POLICE LINES TTN POLICE LINES JHABAL CHOWK ASR 3 KM ROAD TTN 9 SSP JALL R POLICE LINES JALL POLICE LINES OPP BUS STAND JALL 1 KM 10 SSP KPT POLICE LINES KPT POLICE LINES NEAR CHOORHWAL 1 KM CHUNGI 11 SSP HPR POLICE LINES HPR POLICE LINES HPR 500 MTR 12 SSP LDH R POLICE LINES JGN POLICE LINES TEHSIL ROAD JGN 40 KM 13 SSP KHN SSP OFFICE KHN NEAR POLICE STATION SADAR KHANNA 45 KMS GT ROAD KHANNA 14 SSP FGS SSP OFFICE ROOM NO 420 MINI SEC FGS SAME PLACE 15 SSP PTL POLICE LINES PTL POLICE LINES PTL 200 MTRS 16 SSP SGR POLICE LINES SGR POLICE LINES OPP JAIL BNL ROAD SGR 1 5 KM 17 SSP BNL SSP OFFICE BARNALA OFF GRAIN MARKET BNL IN SSP OFFICE 1 KM BARNALA 18 SSP RPR POLICE LINES RPR POLICE LINES RPR 7 KM 19 SSP S B S NAGAR POLICE LINES SBS NGR POLICE LINES KARYAN ROAD NEW 3 KM DANA MANDI SBS NAGAR 20 SSP S A S NAGAR NEAR POLICE STATION NEAR POLICE STATION PHASE 8 SAS 5 KM PHASE 8 SAS NAGAR NAGAR 21 SSP BATHINDA SSP OFFICE ADMINISTRATIVE COMPLEX ROOM NO 100 MTR Request for Proposal for READi System Vol 148 Department of Revenu
76. Our training program would include at the minimum classroom training followed by supervised work sessions iii We shall prepare all necessary training materials and deliver the training Yours faithfully Authorized Signatory Designation Request for Proposal for READi System Vol 76 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 9 Undertaking on Support to Certification Company letterhead Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Undertaking on Support to Certification Sir 1 I We understand that system including the application and the associated IT systems have to be certified by a a party agency to be identified by Punjab Police and Department of Revenue Rehabilitation and Disaster Management before the system is commissioned 2 I We understand that the responsibility to ensure successful certification lies with the Bidder 3 I We hereby undertake that we shall do all that is required of the Bidder to ensure that system will meet all the conditions required for successful certification Yours faithfully Authorized Signatory Designation Request for Proposal for READi System Vol 77 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 10 Undertaking on Exit Management and Transit
77. Police 16 UPS System Parameter Minimum Specifications Conformance Yes No 1 Capacity Adequate capacity to cover all above IT Components at respective location 2 Output Wave Form Pure Sine wave 3 Input Power Factor at Full Load gt 0 90 4 Input Three Phase 3 Wire for over 5 KVA 5 Input Voltage Range 305 475VAC at Full Load 6 Input Frequency 50Hz 3 Hz 7 Output Voltage 400V AC Three Phase for over 6 KVA UPS 8 Output Frequency 50Hz 0 5 Free running 3 Sync Mode 9 Inverter efficiency gt 90 10 Over All AC AC Efficiency gt 85 11 UPS shutdown UPS should shutdown with an alarm and indication on following conditions 1 Output over voltage 2 Output under voltage 3 Battery low 4 Inverter overload 5 Over temperature 6 Output short 12 Battery Backup 120 minutes in full load 13 Battery VRLA Valve Regulated Lead Acid SMF Sealed Maintenance Free Battery 14 Indicators amp Metering Indicators for AC Mains Load on Battery Fault Load Level Battery Low Warning Inverter On UPS on Bypass Overload etc Metering for Input Voltage Output Voltage and frequency battery voltage output current etc 15 Audio Alarm Battery low Mains Failure Over temperature Inverter overload Fault etc 16 Cabinet Rack Tower type 17 Operating Temp 0 to 50 degrees centigrade
78. Proposal for READi System Vol 84 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 17 Team Profile Format for the Profiles Name of the person Current Designation Job Title Current job responsibilities Proposed Role in the Project Proposed Responsibilities in the Project Academic Qualifications e Degree e Academic institution graduated from e Year of graduation e Specialization if any e Key achievements and other relevant information if any Professional Certifications if any Total number of years of experience Number of years with the current company Summary of the Professional Domain Experience Number of complete CAD installations carried out The names of customers Please provide the relevant names Past assignment details For each assignment provide details regarding name of organizations worked for designation responsibilities tenure Prior Professional Experience covering e Organizations worked for in the past o Organization name o Duration and dates of entry and exit o Designation o Location s o Key responsibilities e Prior project experience o Project name o Client Request for Proposal for READi System Vol 85 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police o Key project features in brief o Location o
79. RC Table and Chairfor 65 operators fhe fe ddd Air conditioners for SERC Sufficient for 75 operator sitting area 8 Additional IP phones for Officers s omen o se e e e 0 GIS Base Map for Punjab State N 1 SSS a a a N GIS Data Layer including 5 year data layer update as per Nos 1 project requirement iii Other items if Required ce a Request for Proposal for READi System Vol 94 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Part2 Implementation Phase Services Description Unit Rate INR Total Price in Taxes and Other Total Amount INR Duties INR 1 Systems Study Nos 1 2 Installation Configuration and Customization Nos 1 3 Integration with other System Nos 1 A Support to 3 party acceptance testing audit Nos 1 and certification 5 Change Management amp Capacity Building Nos 1 6 Project Management Nos 1 7 Other item if Required Total Part3 Handholding Manpower Services at DERC Description x Amount in Rs 1 Month 2 Month 3 Month 1 Handholding Man power cost at DERC Blended cost inclusive of all overhead costs for 27 24x7 Total Note 1 It will be at the discretion of departments to specify the number of handholding manpower amp support duration required at DERC The required number of people will be provided by the selected bidder within the time
80. Request for Proposal for Response to Emergency And Disaster incidents READi System Vol I A Modern State of the art Disaster Response amp Communication System with integrated Dial 100 System extending to Rural Population March 2014 Request for Proposal for READi Vol I Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police STRUCTURE OF THE RFP This RFP is meant to invite proposals from interested Bidders capable of delivering the services described in this document The complete RFP is contained in two volumes as explained below Volume I Project Specifications Volume of RFP intends to bring out all details with respect to solution and other requirements that the purchaser deems necessary to share with potential Bidders along with the terms and conditions of the bid The information set out in this volume broadly covers Project overview Overall Scope of Work Functional and Technical requirements covering multiple aspects of the requirements Project Phases amp Timelines Service Level Agreement Instructions to Bidders Bidding amp Evaluation Process Payment Terms and Schedule etc Volume II Master Service Agreement Volume Il of RFP is the draft Master Service Agreement essentially devoted to explain contractual terms and conditions This document is Volume of the RFP Request for Proposal for READi Vol Department of Revenue Rehabilitation and
81. Rs Rupees in the form of Bank Guarantee FDR A c payee demand draft for the Request for Proposal for procurement of we Name of the Bank hereinafter referred to as the Bank do hereby undertake to pay to the Government forthwith on demand without any demur and without seeking any reasons whatsoever an amount not exceeding Rupees and the guarantee will remain valid up to a period of 225 days from the due date of the tender It will however be open to the Government to return the Guarantee earlier than this period to the Bidder in case the Bidder does not qualify for the commercial negotiations by the Commercial Negotiations Committee CNC as constituted by the Government after a recommendation is made by the CNC on the bid s after an evaluation 2 In the event of the Bidder withdrawing the tender before the completion of the stages prior to the Commercial negotiations or during the Commercial negotiations as the case may be the Guarantee deposited by the Bidder stands forfeited to the Government We also undertake not to revoke this guarantee during this period except with the previous consent of the Government in writing and we further agree that our liability under the Guarantee shall not be discharged by any variation in the term of the said tender and we shall be deemed to have agreed to any such variation 3 No interest shall be payable by the Government to the System Integrator on the guarantee for the period of its currenc
82. VPN tunnel tt The proposed solution must provide on appliance SSL VPN L2TPIPSec VPN solution 3 Antivirus Component m Antivirus scanner should be able to scan POP3 SMTP FTP HTTP traffic including compressed packets n Detects and removes viruses worms spyware and Trojans o Should provide ability to allow block and intercept file based upon extension for HTTP p Should be capable scanning Encrypted VPN tunnel traffic originating from the unit for malware q The Antivirus capability shall minimally attain Internet Computer Security Association ICSA AV Certification or equivalent r AV Signatures can be updated in 2 different ways manually or via automatic pull technology s The proposed solution should support Main mode amp Aggressive mode for phase 1 negotiation t The proposed Integrated Anti Virus should have at least one Certification as part of a UTM viz NSS Web coast Checkmark ICSA or equivalent u The proposed solution should scan http https FTP SMTP POP3 etc traffic based on username source destination IP address or URL based regular expression v The proposed solution should provide historical reports based on username IP address Sender Recipient amp Virus Names w The proposed solution should have an integrated Anti Spam solution x Heuristic analysis 4 IPS Component Request for Proposal for READi System Vol 129 Department of Revenue Rehabilitation and Dis
83. Vol 80 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 13 Undertaking on Provision of Work Environment at Punjab Police and Department of Revenue Rehabilitation and Disaster Management Company letterhead Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Undertaking on Provision of Work Environment at premises of Nodal Agency Sir 1 I We as Bidder do hereby understand that the onsite team operating out of Punjab Police and Department of Revenue Rehabilitation and Disaster Management premises will be provided only with seating space Any other requirements such as Desktops PC software will be Bidder s responsibility Yours faithfully Authorized Signatory Designation Request for Proposal for READi System Vol 81 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 14 Undertaking on Changes to the Contract Clauses Company letterhead Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Undertaking on Changes to Contract Clauses Sir 1 I We as Bidder do hereby acknowledge that we understand that the request for changes to contract clauses and any other terms and conditions in the RFP submitted in our proposal as per the RFP are jus
84. a The application should be configured with user defined alarm modules 3 User defined Alarm that will be flashed on all the other screens in case of major incident For Ex Terrorist attack Fire 38 Request to Close event a The Call taker Software should be able to send request to close event 3 1 3 Call Dispatching Software Module Event Status 39 _ o a The software should suggest available resources for dispatch in the range Dispatch Decision ia of jurisdiction a The system should automatically display the caller s location on the GIS map to the call receiver 40 b The software should also display the information entered by the call taker Caller Location age for an event It should also display the location as identified by the call taker or address database but the dispatcher should also have the option of relocating the event a The response to an event would be affected by previous experience an Caller History about the caller location or locality The software should retrieve and display such information 42 a The dispatcher should be able to enter the Action Taken Feedback Action Taken Feedback i p information as reported by the responding unit a The GIS map should display the allocated un allocated filed resources using different graphical symbols b The software should be capable of displaying the vehicles on the GIS map with color coding according t
85. a self attested translated English version of such documents All proposals and accompanying documentation should become the property of Departments and should not be returned Conditions Under which this RFP is issued This RFP is not an offer and is issued with no commitment Departments reserves the right to withdraw the RFP and change or vary any part thereof at any stage Departments also reserve the right to disqualify any bidder should it be so necessary at any stage Timing and sequence of events resulting from this RFP shall ultimately be determined by Departments No oral conversations or agreements with any official agent or employee of Departments shall affect or modify any terms of this RFP and any alleged oral agreement or arrangement made by a bidder with any department agency official or employee of Departments shall be superseded by the definitive agreement that results from this RFP process Oral communications by Departments to bidders shall not be considered binding on it nor shall any written materials provided by any person other than Departments Neither the bidder nor any of the bidder s representatives shall have any claims whatsoever against Departments or any of their respective officials agents or employees arising out of or relating to this RFP or these procedures other than those arising under a definitive service agreement with the bidder in accordance with the terms thereof Until the contract i
86. ad training requirement defined for the purpose of calculation of effort is as follows Initial training as part of implementation Training Indicative Number of Total Indicative Target Group Course Location Batches Person Duration to be Days trained Senior SERC 4 10 40 1 Days Senior Officers who will be users MIS Management and Decision Support Mechanism Training and IT Basics For Advanced Users On going training for new officers posted at relevant posts Training Course Indicative Number of Batch Indicative Target Group Location Batches Size Duration Days cantor SERC 1 10 Every 3 Months Senior Officers who will be users Management MIS and Decision Support Training and IT Mechanism Basics For Advanced Users 3 Administrative Training This training would focus on the administration of READi system including CAD and server infrastructure It would be imparted to about 8 10 personnel identified by the Departments for administration of the system from Departments side Selected bidder shall also provide on going training programme to 1 batch of 8 10 personnel every 6 months Expected training time would be 40 hrs 5 days of 8 hrs each Such training should be provided by specialized trainers domain expert of the bidder Other requirements to be fulfilled by the selected bidder with respect to training are as follows Request for Proposal for
87. agent in the SERC to handle such situations 22 ne a System should ability for audio communication between senior officers IP Phone communication and SERC DERC by IP Phone a System should have ability to allow users to browse the network for available printers and for remote printers or fax machines 23 Printing b System should have ability to print user ID employee ID and employee name when printing cases c System should have ability to have a print button to print from all windows in a legible font size 3 1 2 Call Taking Software Module 31 Emergency Call or Hot Calls a The software should be able to display via pop up on call taker desktop automatically caller name number and address b It should be possible for the call taker to manually pin point or create search a general location of the caller where no location information is generated by the system c It should be possible that the caller may not be calling from the point 24 Caller Information amp where response is required The software should support a complete Location manual address input Call taking capability d It should be possible that PSTN caller s address information is not the same provided by the telecom service provider The caller s information if the call taker chooses should be updated into the system database e The software should have a provision to display the real tim
88. al state situation where in the citizens call SERC pertaining to their emergency situation and seek assistance SERC will then forward the incident request to district level DERC for taking appropriate action on the same The basic functions of emergency response capability would include e Receiving Distress Calls e Gathering Caller s Details e Finding the geographical position of caller e Emergency call Dispatching e Automatic Police Patrol Vehicle tracking with GPS GPRS System e Sending instructions to the vehicle e Logging voice data communication 2 3 Disaster Emergency Call Flow This section highlights the functions that will be performed by various entities in order to respond to an incoming emergency call Request for Proposal for READi System Vol 9 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Caller Figure ee e Centralized e Response ace Call Center Center Emergency 0 Resource Dispatch Police Dept Fire Dept Health Medical Services o e Discussion Support System Call Takers Application amp ACD CTI AVLS 2 Data Base Server Log Update Data centre Emergency Call Flow State Level SERC operations overview a b Distress caller will dial the emergency call in number Dial No 100 This call will be answered at the SERC by the call taker Call taker will be respo
89. ame Request for Proposal for READi System Vol 103 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 7 Advance Bank Guarantee From Bank Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Dear Sir 1 With reference to contract No dated concluded between the hereinafter referred to as the Buyer and M s hereinafter referred to as the the Bidder for the development and supply of as detailed in the above contract which is hereinafter referred to as the Said Contract and in consideration of the Buyer having agreed to make an advance payment in accordance with the terms of the Said Contract to the said Bidder we the bank hereinafter called the Bank hereby irrevocably undertake and guarantee to you that if the Said Bidder would fail to develop and supply the deliverables in accordance with the terms of the Said Contract for any reason whatsoever or fail to perform the Said Contract in any respect or should whole or part of the said on account payments at any time become repayable to you for any reason whatsoever we shall on demand and without demur pay to you all and any sum upto a maximum of Rs Rupees only paid as advance to the Said Bidder in accordance with the provisions contained in Clause of the Said Contract 2 We further agree that the B
90. anagement Punjab and Punjab Police District Boundaries Name coded to polygon 2 Colonies Residential areas Name coded to polygon 3 Boundary Area_ of Police Name coded to polygon Stations 4 Police Zones Ranges Name coded to polygon Subdivisions Road Layer Line Centre Lines of Arterial One ways defines Main and Important Roads Rail Lines Symbology 8 Other Roads Outlines Symbology 9 Arterial road label Labels of Arterial roads 10 Main road Label Labels of Main roads 11 Important Road label Labels of important roads 12 Other road label Labels of other roads 13 Annotation layer All important names of industries offices colonies parks water feature and other important points of interest required for navigation 14 Arrows To indicate flows of traffic water drainage 15 Flood prone areas Name coded to polygon 16 Earthquake prone areas Name coded to polygon 17 Hospitals Government amp Symbology Name Private 18 Judicial Courts Symbology 19 Police Stations Symbology 20 Police Posts Symbology 21 Fire Stations Symbology 22 Educational and Training Symbology institutions Colleges Schools 23 Banks and ATMs Symbology 24 Petrol Pumps Symbology 25 Village boundaries Name coded to polygon 26 Markets shops along Symbology highways amp roads 27 Forest Name coded to polygon 28 Historical religious p
91. anagement solution should enable the Punjab Police to capture all the System based SLAs defined in this RFP and then calculate quarterly or for any duration penalty automatically Measuring service performance requires incorporation of a wide variety of data sources of the project The SLA solution should support the collection data from various sources in order to calculate Uptime Performance Security SLAs Various features required in this component to EMS NMS are e It must be a centralized monitoring solution for all IT assets including servers network equipments etc e The solution must have integrated dashboard providing view of non performing components issues with related to service on any active components e The solution must follow compliance and content validations to improve standardization of service level contracts e Application should be pre configured so as to allow the users to generate timely reports on the SLAs on various parameters e The solution must support Service Level Agreements amp Lifecycle Management including Version Control Status Control Effectively and audit Trail to ensure accountability for the project e The solution must have the ability to define and calculate key performance indicators from an End to End Business Service delivery perspective related to Project e The solution should support requirements of the auditors requiring technical audit of the whole system e The solution should support
92. andable embedded IP based architecture having Unix Linux or equivalent server gateway operating system software based platform The system shall have hot standby arrangement so that it should continue to operate in case of failure maintenance of main processor power supply interfacing card CPU etc The system should support IP SIP as well as TDM 18 Conferencing Conference bridge that can manage multiple calls min 5 simultaneous conferees 19 Working on 230v AC mains and DC Bidder to specify voltage and current Voltage requirements in both AC amp DC supply 20 IP telephone should be standard SIP Bidder to specify phones with HD voice support Soft SIP client can also be used for the ACD agents 21 Analog phone shall work on 2 wires Bidder to specify IP phone should be standard SIP based with HD voice support 22 Provide industry tested standardized Bidder to specify switches Voice Logging System Support Description Compliance Yes No 1 The recording shall be done from IP amp Analog extension side It shall be a built in voice logger to EPABX 2 The recorded voice shall be indexed and linked with the Challan Number The voice logger shall have the CTI capabilities It should automatically track the incoming call The recording shall go on till the t shall be possible to configure automatic voice recording on answering of the call by the personnel the Voice Log
93. anisms 29 Devices should support Network address translation NAT Management and Troubleshooting 30 Device should have Console Telnet and Web for management 31 Devices should support Software upgrades through Web 32 Devices should support SNMPv2 and SNMPv3 33 Real time traffic interface sub interface statistics 34 Real Time Performance Monitoring service level agreement verification probes alerts 8 Router MPLS Connectivity SERC Location Minimum Specifications Conformance Yes No General features 1 Router should have a modular architecture with minimum four free slots for WAN connectivity and future scalability 2 Hardware and interface requirements Routers should have at least 6 x 10 100 1000 Base Tx WAN LAN ports Performance requirements 3 The device should have a minimum Routing performance of 600 Kpps Quality of Service QoS requirements Routers should support Class based queuing with prioritization 5 It should be possible to configure maximum bandwidth and guaranteed bandwidth 6 Routers should support Queuing based on VLAN or filters Routing protocol support The Router should support IPv4 and IPv6 routing The Router should support VRRP or equivalent The Router should support Static Routes 10 The Router should support RIPv1 amp RIPv2 11 The Router should have OSPFv2 OSPFv3 and IS IS ro
94. aster Management Punjab and Punjab Police Minimum Specifications Conformance Yes No k Effective against blended threats I Automatic attack database update m Blocks anonymous proxies with HTTP proxy signatures n Custom Signature support o Supports attack recognition inside lpv6 encapsulated packets p Security check updates do not require reboot of the unit q The device shall allow administrators to create Custom IPS signatures r Signature based detection using updated database s The proposed solution should be able to protect web servers hosted in the network against SQL Injections Cross Site Scripting t XSS Session Hijacking URL Tampering Cookie Poisoning with Extensive reporting and Logging 5 Content amp Application Filtering f URL Filtering for HTTP amp HTTPS protocols g Web Content Filtering Group and user based filtering policies h Prevents downloads of streaming media selectively i Block Based on URL Keyword or Phrases j Filters web contents 6 Interfaces e Min006 x 10 100 1000 Base Tx Ports f Should contain Configurable Internal DMZ WAN ports g should have 2 UB Ports h 1X Console interface 7 System Performance g 2mn Concurrent connections h 20000 New sessions per second processing i 4 Gbps of Firewall throughput j 1 Gbps of IPS throughput
95. ations Conformance Yes No General features 1 Router should have a modular architecture with minimum two free slots for WAN connectivity and future scalability 2 Hardware and interface requirements Routers should have at least 4 x 10 100 1000 Mbps WAN LAN ports Performance requirements 3 The device should have a minimum Routing performance of 300 Kpps Quality of Service QoS requirements Routers should support Class based queuing with prioritization 5 It should be possible to configure maximum bandwidth and guaranteed bandwidth 6 Routers should support Queuing based on VLAN or filters Routing protocol support The Router should support IPv4 and IPv6 routing The Router should support VRRP or equivalent The Router should support Static Routes 10 The Router should support RIPv1 amp RIPv2 11 The Router should have OSPFv2 OSPFv3 and IS IS routing 12 The Router should support BGP amp BGPv4 13 The Router should support Policy Based Routing 14 The Router should support Routing over IPSec Tunnels Request for Proposal for READi System Vol 123 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 15 Routers should support IPv6 Routing features Multicast Features 16 IPv4 Multicast features 17 IGMP v1 v2 v3 18 PIM SM Security features 19 Routers should support AAA using RADIUS or TACACS 20 Routers should support Packet Filter
96. ations should be based on the proposals and any additional information requested by the Departments Proposed project should involve the payment for the contract based on not only successful delivery of the solution but also on the success of the project after Installation 9 5 Signing of Contract At the same time as Departments notify the successful bidder that its proposal has been accepted it shall enter into a separate contract incorporating all agreements to be discussed and agreed upon separately between Departments and the successful bidder Departments shall have the right to annul the award in case there is a delay of more than 30 days in signing of contract for reasons attributable to the successful bidder 9 6 Suggestions on the Draft Contract a A draft contract including the standard terms and all the other terms specific to the implementation of the solution is circulated as Vol Il of RFP It is expected that the bidder should be able to execute this contract without any modifications in case they are selected for doing so b However the bidder is requested to indicate as per the form specified in the Format the changes the bidder desires to have and the reason for the same This is only a solicitation of suggestions for change Request for Proposal for READi System Vol 63 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police c However it is neither guarante
97. being completed before the commercial proposals are opened and compared Only those bidders who qualify on the pre qualification criteria should qualify for the next level i e evaluation of the technical bids Departments should review the technical bids of the short listed bidders to determine whether the technical bids are substantially responsive Bids that are not substantially responsive are liable to be disqualified Departments may seek inputs from their professional external experts in the technical and commercial evaluation process The Departments shall assign technical score to the bidders based on the technical evaluation criteria The bidders with a technical score above the threshold as specified in the technical evaluation criteria shall technically qualify for the commercial evaluation stage The commercial bids for the technically qualified bidders should then be opened and reviewed to determine whether the commercial bids are substantially responsive 8 3 Evaluation of Technical Proposals The evaluation of the Technical bids should be carried out in the following manner a The bidders technical solution proposed in the bid document is evaluated as per the requirements specified in the RFP and adopting the evaluation criteria spelt out in this RFP The bidders are required to submit all required documentation in support of the evaluation criteria specified e g detailed project Request for Proposal for READi System
98. cceptance Testing Procedure 41 6 1 IT Infrastructure including Network connectivity amp hardware components 41 6 2 Partial Acceptance Test 42 6 2 1 Site Preparation Acceptance 42 6 2 2 Infrastructure Compliance Review 6 3 Final Acceptance Testing 42 6 4 Integration testing 42 6 5 User Acceptance Test 43 6 6 Performance Review 43 6 7 Security Audit of the IT Infrastructure 43 7 Instructions to Bidders 44 7 1 Calendar of Events 44 7 2 Instructions to Bidders 44 7 3 Bid Submission Instructions 47 8 Bidding amp Evaluation Process 53 8 1 Bid Opening Process 53 8 2 Overall Evaluation Process 53 8 3 Evaluation of Technical Proposals 53 8 4 Pre Qualification Criteria 54 8 5 Mandatory Compliance 56 8 6 Technical Evaluation Scoring Matrix 57 8 7 Technical Proposal 59 8 8 Evaluation of Commercial Bids 61 9 Award of Contract 63 9 1 Award Criteria 63 9 2 Departments Right to Accept Any Proposal and to Reject Any or All Proposals 63 9 3 Notification of Award 63 9 4 Contract Finalization and Award 63 9 5 Signing of Contract 63 9 6 Suggestions on the Draft Contract 63 9 7 Failure to agree with the Terms and Conditions of the RFP 64 10 Payment Terms and Schedule 65 11 Format 66 11 1 Formats for the pre qualification response 66 11 2 Formats for the technical bid response 69 11 2 1 Undertaking on Patent Rights 69 11 2 2 Undertaking on Conflict of Interest 70 11 2 3 Non Malicious Code Certificate 71 11 2
99. ch time that the bidder formally in writing withdraws his proposal vi In exceptional circumstances at its discretion Departments may solicit the bidder s consent for an extension of the validity period The request and the responses thereto shall be made in writing b Commercial Proposal Request for Proposal for READi System Vol 48 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police C d vi vii In the commercial bid the Bidder is expected to price for all the items and services it has proposed in the Technical Proposal Departments may seek clarifications from the Bidder on the Technical Proposal Any of the clarifications by the Bidder on the technical proposal should not have any commercial implications The Commercial Proposal submitted by the Bidder should be inclusive of all the items in the technical proposal and should incorporate all the clarifications provided by the Bidder on the technical proposal during the evaluation of the technical offer Unless expressly indicated in this RFP bidder shall not include any technical information regarding the services in the commercial proposal All the Prices Commercials shall be quoted entirely in Indian Rupees for preparation of Commercial Proposal against this RFP The Commercial Proposal must be detailed and must cover each year of the contract term The bidder must provide the Commercial Proposal in hardcopy only and s
100. ch needs to have RS 232 console port for management via a console terminal or PC e Must have support SNMP v1 v2 and v3 e Should support 4 groups of RMON e Should have accessibility using Telnet SSH Console access easier software upgrade through network using TFTP etc Configuration management through CLI GUI based software utility and using web interface Request for Proposal for READi System Vol 117 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 6 EPABX Specifications Parameter Minimum Specifications Conformance Yes No 1 Technology The system should support IP SIP as well as TDM 2 Interface Should be compatible with all telecom interfaces Telecom Service providers 3 Type of Interface It should compatible with ISDN PRI Analog trunks H 323 trunk SIP trunk It should also provide facility to integrate with GSM Radio devices 4 No of Lines Analog trunk and ISDN PRI lines Bidder to specify 5 Type of Extension Support Analog Digital IP SIP 3rd party SIP phone Wireless IP Phone 6 Expansion of Extensions If analog extensions modules for 8 16 24 or 32 ports IP Telephone extensions are expanded based on quantities of data switch ports available The vendor can provide their own data switches 7 Maximum loop resistance for analog extensions Min 2500 ohms including telephone
101. chniques and policy based condition correlation technology for comprehensive analysis of infrastructure faults The system should be able to clearly identify configuration changes as root cause of network problems and administrators should receive an alert in case of any change made on routers spread across project Network Performance management system should provide predictive performance monitoring and should be able to auto calculate resource utilization baselines for the entire managed systems and networks and allow user to set corresponding upper and lower threshold limits based on baseline data instead of setting up manual thresholds for monitored devices The system must support the ability to create reports that allow the administrators to search all IP traffic over a specified historical period for a variety of conditions for critical router interfaces The proposed system must be capable of providing the following detailed analysis across domain Top utilized links inbound and outbound based on utilization of link Top protocols by volume based on utilization of link Top host by volume based on utilization of link 24 3 Server Performance Monitoring System The proposed tool should integrate with network performance management system and support operating system monitoring for various platforms supplied as part of the Project The proposed tool must provide information about availability and performance for target server nodes The pr
102. closure by Mean of a GI strip of adequate size bolted to each section and shall be earthed at both ends The rising mains enclosure shall be bolted type The space between data and power cabling should be as per standards and there should not be any criss cross wiring of the two in order to avoid any interference or corruption of data Request for Proposal for READi System Vol 145 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Annexure 2 Existing infrastructure Component description Make amp Model Qty 1 EPBAX system with Automatic Call Distribution Aastra Mx One Telephony Switch 6 formerly Ericsson Enterprise 2 Digital telephones instruments Aastra Mx One Telephony Switch 90 formerly Ericsson Enterprise Dialog 4222 3 Head sets for Call Takers amp dispatchers Plantronics 90 ISDN PRI card for connecting one ISDN PRI line from Aastra Mx One Telephony Switch BSNL formerly Ericsson Enterprise Fault tolerant RAID configured servers HP Prolaint DL 180 G6 series 25 Firewall with Intrusion Detection amp Prevention Cyberoam CR25i Firewall 6 system for unified threat mitigation along with VPN Microsoft server OS with media with CAL 1 Set Microsoft SQL Standard Licenses with media with 1 Set CAL 9 16 digital 4 analog channel voice logging system HCL Voice Logger Ailogix Card 6 10 PA 1
103. connect SERC and all DERC locations c SERC DERC Backup Connectivity The Backup connectivity shall be used when primary MPLS link between SERC and DERC goes down This shall be an internet broadband connectivity from Internet service provider ISP The required configurations need to be done to secure the connection by using IP SEC tunnel between SERC and DERC d Communication between Response units and AVLS servers at SERC Vehicle Tracking AVLS application will track the location of response units by using the GPRS based signals from response units SERC will receive these signals using Internet connectivity e Communication between DERC and Response units DERC will require contacting response units for dispatch Existing VHF system and MDT Mobile PSTN communication system will be used for this f Communication with senior officials Senior officials will be able to monitor the status on web portal using the internet connectivity on the laptop mobile device Request for Proposal for READi System Vol 19 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 2 6 2 SERC Deployment Architecture SERC will host data centre facility for all Application servers and Call Centre facility to receive dial 100 complaints and forward call details to district level centres A details logical architecture of SERC is given in following figure Various building blocks of SERC include dep
104. d Disaster Management and also take the responsibility to provided clarifications as requested by Punjab Police and Department of Revenue Rehabilitation and Disaster Management 3 We also understand that the acceptance approval and sign off of the deliverables by Punjab Police and Department of Revenue Rehabilitation and Disaster Management We understand that while all efforts shall be made to accept and convey the acceptance of each deliverable in accordance with the project schedule no deliverable will be considered accepted until a specific written communication to that effect is made by Punjab Police and Department of Revenue Rehabilitation and Disaster Management Yours faithfully Authorized Signatory Designation Request for Proposal for READi System Vol 75 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 8 Undertaking on Training the Users Company letterhead Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Undertaking on Training the Users Sir 1 I We hereby undertake to train users as per Punjab Police and Department of Revenue Rehabilitation and Disaster Management s requirements stated in the Request for Proposal RFP We further undertake that i We shall carry out a comprehensive training needs analysis and accordingly design the training program ii
105. dendum to the RFP to provide quality service to Punjab Police and Department of Revenue Rehabilitation and Disaster Management 2 However if the proposed number of resources is found to be not sufficient in meeting the tender and or the Service Level requirements given by Punjab Police and Department of Revenue Rehabilitation and Disaster Management then we will augment the team without any additional cost to Punjab Police and Department of Revenue Rehabilitation and Disaster Management Yours faithfully Authorized Signatory Designation Request for Proposal for READi System Vol 74 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 7 Undertaking on Deliverables Company letterhead Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Undertaking on Deliverables Sir 1 I We as Bidder do hereby undertake the adherence of lt lt gt gt Certification or above standards to the processes deliverables artefacts to be submitted to Punjab Police and Department of Revenue Rehabilitation and Disaster Management 2 We also recognize and undertake that the Deliverables artefacts shall be presented and explained to Punjab Police and Department of Revenue Rehabilitation and Disaster Management and other key stakeholders identified by Punjab Police and Department of Revenue Rehabilitation an
106. details of the organization as per the format provided in the RFP Enclose the mandatory supporting documents listed in format provided in the RFP b The bidder must also provide the financial details of the organization as per format provided in the RFP Enclose the mandatory supporting documents listed in format provided in the RFP c Address of the Office in the Punjab or alternatively an undertaking that the same should be established within two months of signing the contract 2 Part Il Relevant Computer Aided Dispatch System Experience a Respondents must provide details of Computer Aided Dispatch System experience as per the format provided in the RFP The projects mentioned here should match with the projects quoted by the respondent in order to satisfy the qualification requirements Enclose the mandatory supporting documents listed in format provided in the RFP 3 Part Ill Relevant e Governance Project Experience a Respondents must provide details of Government project experience in the areas relevant to the READi system implementation requirements as per the format provided in the RFP The projects mentioned here should match with the projects quoted by the respondent in order to satisfy the qualification requirements Enclose the mandatory supporting documents listed in format provided in the RFP 4 Part IV Relevant System Integration Project Experience a Respondents must provide details of Software Services pr
107. e c DC Network and Security Infrastructure DC Network Infrastructure includes all communication appliances Router Switches IP EPBX etc and Security appliances External and Internal UMT Various components of this building block are e External UTM in High Availability e Internal UTM in High Availability e MPLS Router in Redundancy e Internet Routers in Redundancy e Core Switches in Redundancy e DC MZ Access switch in redundancy e DC DMZ access switch in redundancy e Call Centre switches Same switch will be used by IT admin team and other resources to be deployed by bidder under this contract e P EPBX Bidder need to provide the detailed proposed architecture in technical bid documents for Network and security Infrastructure d Call Centre Infrastructure Call Centre facility will accommodate all call centres agents All required call centre user infrastructure i e Desktop computer IP phones etc need to be provided by bidder for this infrastructure component Request for Proposal for READi System Vol 21 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 2 6 3 DERC Deployment Architecture DERC Facility will be a district dispatch facility to dispatch the response team as per emergency call logged at SERC DERC deployment architecture is shown in following figure and various components are described below Network Connectivity Access Infrastructu
108. e Rehabilitation and Disaster Management Punjab and Punjab Police Control Centre Location Control Centre Address Whether Located At 1 DC Office 2 SSP Office 3 Police Lines 4 Any Other P Specify 304 SSP OFFICE FZR CANTT Approx Distance Of Control Room From Dc Office In Meters 22 SSP MNS SSP OFFICE MNS NEAR BAL BHAWAN KOT ROAD MNS 5 KM 23 SSP FDK POLICE LINES FDK POLICE LINES KOTAKPURA ROAD FDK 2500 MTRS 24 SSP FZR SSP OFFICE ADMINISTRATIVE COMPLEX ROOM NO 100 MTRS 304 SSP OFFICE FZR CANTT 25 SSP MOGA SSP OFFICE MOGA 401 RAVI COMPLEX 4 FLOOR MOGA SAME 26 SSP FAZILKA POLICE STATION SADAR POLICE STATTION SADAR FAZILKA 1 2 KM FAZILKA 27 SSP MKT SAHIB SSP OFFICE GOVT QUARTER BATHINDA ROAD MKT 3 KM Request for Proposal for READi System Vol 149 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Annexure 4 Training Requirement Training is an important aspect of this project and Departments expect the selected bidder to undertake it in a very professional manner Selected bidder has to conduct a proper Training Needs Analysis of all the concerned staff and draw up a systematic training plan in line with the overall project plan For all these training programs the bidder has to provide necessary course material and reference manuals user maintenance administration Selected bidder will have
109. e evaluation will be conducted using the quarterly reporting periods Services levels will be measured for the following phases Implementation Phase SLA Operation Post implementation phase SLA 5 4 1 Implementation Phase SLA T Time of signing of contract with the Bidder It may also be the date of go ahead given by the Departments Request for Proposal for READi System Vol 37 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 5 4 1 1 Implementation Phase SLA Activity 1 System Target Weeks set up and initiation of operations T 12 Minimum Penalty subsequent week A Penalty of 1 of total Capital Expenditure including implementation cost per week for first four weeks 2 per week for every Note The maximum penalty will be governed as per Liquidity Damages clause mentioned in RFP Every additional day of delay beyond the target day would be rounded off to the next immediate week for the purpose of calculation of penalty For e g an activity that took 1 week and 1 day would be counted as 2 weeks 5 4 2 Post Implementation SLA The below tables gives details on the Service Levels the SI should maintain Items Description Measurement Period Minimum Penalty 1 Servers Availability Hourly reporting on gt 99 5 NIL at SERC Monthly basis gt 99 4 but lt 99
110. e location of the mobile caller The accuracy of mobile caller s location should be as per the information provided by telecom service provider Daas ae a The call taker should be able to classify the call into distress call enquiry 25 Call Classification amp Priority ae call departmental call administrative blank call crank call etc b The software should also be able to set the priority of the distress call a System should suggest the possibility of a duplicate call based on the caller number location time classification etc 26 Duplicate Calls b It should be possible to merge or split event depending upon the situation To achieve this the system should have the capability for cross referencing of event 27 Multiple Calls amp Incidents a System should be able to handle multiple calls and multiple incidents 28 F a All calls should be recorded and tagged with the concerned event The Call Recordings call should be recorded for the desired period a System should have option to view caller s history It should also be 23 Caller History possible to create a reject list where crank callers could be added after warning 30 Standard Operating a The software should have the capabilities to set the Standard Operating Procedures SOP s Procedures SOP for Call taker a The software should have the capabilities to create Emergency Call and Hot Calls Call taker should fill information for a hot call D
111. e that will be developed 3 Without prejudice to any other rights and remedies available to Punjab Police and Department of Revenue Rehabilitation and Disaster Management we are liable under Information Technology Act 2000 and Indian Penal Code 1860 in case of physical damage loss of information and those relating to copyright and Intellectual Property rights IPRs caused due to activation of any such malicious code in offered developed software Yours faithfully Authorised Signatory Designation Request for Proposal for READi System Vol 71 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 4 Undertaking On Pricing of Items of Technical Response Company letterhead Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Undertaking on Clarifications sent to Punjab Police and Department of Revenue Rehabilitation and Disaster Management Sir I We do hereby undertake that Commercial Proposal submitted by us is inclusive of all the items in the technical proposal and is inclusive of all the clarifications provided may be provided by us on the technical proposal during the evaluation of the technical offer We understand and agree that our Commercial Proposal is firm and final and that any clarifications sought by you and provided by us would not have any impact on the Commercial Proposal s
112. ect None of the key members can be changed until the completion of the project If any such change in key project members takes place it will be at the discretion of the Departments to terminate the contract or accept the change In addition to the key team members Selected Bidder is required to submit the allocation plan for all project team members along with their profiles upon the award of contract Selected Bidder is expected to make sure that the team members remain deployed on the project till the completion However in certain circumstances where the change is inevitable the Selected Bidder will intimate the Departments of the same Outgoing team members would be replaced by resources with equivalent or better skill set in the respective work area after review and grant of permission by Departments Request for Proposal for READi System Vol 58 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Requirement of the proposed team by the bidders Team Details Project Manager Academic Qualification BE B Tech with MBA Preferably with PMP PRINCE2 certification Total Relevant Experience gt 10 Years Exp All team members should be BE B Tech gt 5 years of overall experience Proposed Team lead for CAD MCA nee f gt 2 Years Exp in Dial 100 or READi system emergency response system Proposed lead for Infrastructure BE B Tech gt 5 Years setup Ne
113. ed that these requests for changes should be accepted in the final contract nor this process should be construed as any commitment from Departments to consider those suggestions d The bidder should not suggest any change that has financial or commercial implications during the execution of the contract and is against the basic spirit of procuring the services for the implementation of the project 9 7 Failure to agree with the Terms and Conditions of the RFP Failure of the successful bidder to agree with the Terms amp Conditions of the RFP shall constitute sufficient grounds for the annulment of the award Request for Proposal for READi System Vol 64 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 10 Payment Terms and Schedule Please refer to Section 4 Payment Terms and Schedule of Vol Il of the RFP Request for Proposal for READi System Vol 65 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 Format 11 1 Formats for the pre qualification response Pre Qualification Requirements Proposal Bidders are requested to submit their responses for the Pre Qualification Requirements in four 4 parts clearly labeled according to the following categories 1 Part Details of the Organization a This part must include a general background of the respondent organization limited to 400 words along with other
114. eed bandwidth 6 Devices should support Queuing based on VLAN or filters Routing protocol support 7 The Device should support IPv4 and IPv6 routing 8 The Device should support VRRP or equivalent 9 The Device should support Static Routes 10 The Device should support RIPv1 amp RIPv2 11 The Device should have OSPFv2 OSPFv3 and IS IS routing 12 The Device should support BGP amp BGPv4 13 The Device should support Policy Based Routing 14 The Device should support Routing over IPSec Tunnels 15 Devices should support IPv6 Routing features Multicast Features 16 IPv4 Multicast features 17 IGMP v1 v2 v3 18 PIM SM 19 Multicast over GRE Tunnels Security features 20 Devices should support AAA using RADIUS or TACACS 21 Devices should support Packet Filters Request for Proposal for READi System Vol 121 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Minimum Specifications Conformance Yes No 22 Devices should have Stateful Firewall features 23 Devices should support Network attack detection 24 Devices should support DoS and DDoS protections 25 Devices should support Tunnels GRE IP in IP IPSec 26 Devices should have DES 56 bit 3DES 168 bit AES 256 bit encryption support 27 Devices should support MD5 and SHA 1 authentication 28 Devices should have role based access mech
115. ehabilitation and Disaster Management Punjab and Punjab Police Parameter Minimum Specifications Conformance Yes No 10 Protocols e Support 802 1D 802 1S 802 1w Rate limiting e Support 802 1Q VLAN encapsulation IGMP v1 v2 and v3 snooping e 802 1p Priority Queues port mirroring DiffServ e Support based on 802 1p priority bits with at least 8 queues e DHCP support amp DHCP snooping relay optional 82 server support e Shaped Round Robin SRR or WRR scheduling support e Support for Strict priority queuing amp Sflow e Support for IPV6 ready features with dual stack e Support upto 255 VLANs and upto 4K VLAN IDs 11 Access Control e Support port security e Support 802 1x Port based network access control e Support for MAC filtering e Should support TACACS and RADIUS authentication 12 VLAN e Support 802 1Q Tagged VLAN and port based VLANs and Private VLAN e The switch must support dynamic VLAN Registration or equivalent e Dynamic Trunking protocol or equivalent 13 Routing and IP e Should support routing protocols like BGP ISPF IS IS VRRP IPv6 Services Multicasting IGMP DHCP etc 14 Protocol and e Network Time Protocol or equivalent Simple Network Time Protocol Traffic support e Switch should support traffic segmentation e Traffic classification should be based on user definable application types TOS DSCP Port based TCP UDP port number 15 Management e Swit
116. er Management Punjab and Punjab Police Minimum Specifications Conformance Yes No VLANs supported in NAT Route mode hh Should support application control ii Should support traffic shaping jj The firewall must support Active Passive redundancy kk It should be possible to operate the firewall in a bridging or routing and NATing mode ll The Firewall should support authentication protocols like AD LDAP and should support local data base mm The proposed solution should support user IP functionality to map username with IP address for security reason nn Should support Inspection of HTTP HTTPS proxy traffic oo The proposed solution should be VPNC ICSA certified or any other equivalent certification like EAL4 pp The proposed solution should support IPSec Site to Site Client to site PPTP VPN connection qq The proposed solution should support VPN failover for redundancy purpose where more than one connection are in group amp bb if one connection goes down it automatically switch over to another connection for zero downtime rr The proposed solution should support VPN failover for redundancy purpose where more than one connection are in group amp if one connection goes down it automatically switch over to another connection for zero downtime ss The proposed solution should support Threat free IPSec PPTP
117. er Management Punjab and Punjab Police Please note that minimum internet bandwidth should be 6 mbps however bidders are free to propose higher bandwidth if required to meet the SLAs The bidder would be responsible for meeting all the SLAs and hence should propose the internet bandwidth according to their requirements Also note that the bandwidth should support automatic refresh of PCR vehicles locations every 15 seconds for urban locations and 20 seconds for rural locations Please note that recurring cost of PRI would be paid by Departments on actual However for budgeting purpose bidders are requested to share estimated recurring cost in the following table Part 5A Not be part of overall bid price Description Unit of Locations Link Qty Amount in Rs Number of 1 Year 2 3 Year 4 Year 5 Year Locations Link Year 1 3A PRI Recurring charges 30 Channels per PRI free incoming calls Nos 3 with PRI Modem in Pair Departments may or may not opt or may opt in part for these services from the selected bidder The selected bidder would be informed about the decision on these components before signing of contract and the final price would be decided accordingly The unit cost provided here would be used for the purpose of such calculations Please note 1 Initial Setup charges to be borne by Supplier Where applicable subsequent recurring charges will be paid by Departments as and when they get due How
118. er this Agreement or 3 4 2 is or has been acquired from a third party who owes no obligation of confidence in respect of the information or 3 4 3 is or has been independently developed by the Receiving Party or was known to it prior to receipt or 3 4 4 the Disclosing Party discloses to any person or entity without confidentiality restrictions Notwithstanding clause 2 1 above the Receiving Party may disclose any Confidential Information of the Disclosing Party in the following circumstances 3 5 1 with the prior written consent of the Disclosing Party or 3 5 2 ona need to know basis internally within the Receiving Party s organization or 3 5 3 to its insurers or legal advisers in relation to any actual potential or threatened dispute in connection Request for Proposal for READi System Vol 110 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 5 1 5 2 5 3 with this Agreement or 3 5 4 to the extent such disclosure is required by any court of competent jurisdiction or by a governmental or regulatory authority or a professional body to which SI or their respective members or employees staff belong or where there is a legal duty requirement or professional obligation to disclose provided that where reasonably practicable and without breaching any legal regulatory or professional requirement the Receiving Party gives prior prompt notice in writing to the Disclosing Pa
119. ercials in either explicit or implicit form in which case the bid should be rejected The pre qualification proposal should be submitted with two printed copies of the entire proposal and a soft copy on non rewriteable compact discs CDs with all the contents of the technical proposal The words Response to Pre Qualification Requirements READi system shall be written in indelible ink on the CD The Hard Copy shall be signed by the authorized signatory on all the pages before being put along with the CD in the envelope and sealed In case of discrepancies between the information in the printed version and contents of the CDs the printed version of the technical proposal should prevail and should be considered as the proposal for the purpose of evaluation Envelope 3 Technical Proposal The Technical Proposal shall be prepared in accordance with the requirements specified in this RFP and in the formats prescribed in this RFP The envelope shall be sealed and super scribed Technical Proposal READi system on the top right hand corner and addressed to Punjab Police at the address specified in this volume Request for Proposal for READi System Vol 47 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Envelope Instructions This envelope should not contain any Commercials in either explicit or implicit form in which case the bid should be rejected
120. erence details of the Client e The Bidder or its Consortium partner for the project must have prior For each of the reference cited the bidder experience of working on at least 1 Police Homeland security Must provide as a supporting documentary project of similar nature proof in form of work order confirming year and Area of activity value of services to be delivered for the project Completion Partial Completion Certificate from Client confirming year and value of Bidder s scope of work scope of work completed by the Bidder its value honesty credibility of the Bidder along with Reference details of the Client Notes 1 Government projects are defined as projects for Central State UT Government Departments or Government Undertakings in India or Public Sector Units 2 Similar Nature would mean project involving setting up of Computer Aided Dispatch system for Emergency contact centre similar to Dial 100 911 112 999 etc Additional Criteria 1 The Applicant for Eligibility may be a single entity or a group of entities the Consortium coming together to implement the project However no applicant applying individually or as a member of a consortium as the case may be can be a member or another applicant The term applicant used here would apply to both a single entity and a consortium 2 Applicant including consortium members declared by any State Central Government a
121. ever supplier should indicate cost of recurring charges as per the contract with service provider 2 Network Connectivity from State SERC to District DERC will be provided by Departments However it will be the responsibility of successful bidder to study the WAN connectivity options provided by Departments and make suitable amendments to the same for smooth functioning of CAD application as per the requirements 3 Bandwidth requirement at State SERC and District DERC to be assessed by supplier as per the application requirements Request for Proposal for READi System Vol 97 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Part5 Warranty amp AMC Description Unit Qty Amount in Rs 15t gna 3 qh Year Year Year Year a lt Provide AMC for all the components provided under this proposal gt Total Request for Proposal for READi System Vol 98 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Part6 Technical amp Operational Manpower Cost Description Qty Amount in Rs 1 Year 2 Year 3 Year 4 Year 1 Nos 1 Project Manager 2 12 DC Infrastructure amp Application support Communication Database amp Application Support 3 Help Desk Staff at SERC Nos 5 4 Zone level resources Nos 10 5 Project Management Team Nos 1 Total
122. f the project o Designation o Role o Responsibilities and activities o Duration of the project Please provide only relevant projects Proficient in languages Against each language listed indicate if read write both Each profile must be accompanied by the following undertaking from the staff member Alternatively a separate undertaking with the same format as below with all the names of the proposed profiles should be provided Certification the undersigned certify that to the best of my knowledge and belief this CV correctly describes my qualifications my experience and me understand that any willful misstatement described herein may lead to my disqualification or dismissal if engaged Signature Date Signature of staff member or authorized representative of the staff Day Month Year Full name of authorized representative Request for Proposal for READi System Vol 86 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 18 Suggestions on Changes to Contract Clauses Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Changes to the Contract Clauses Sir We request you to consider the following changes to the Contract Clauses Page Number Section Original Text Suggested Reason for Change Para No Change A W N e
123. f the project as outlined in this RFP Bidders shall furnish the required information on their technical and commercial proposals in the enclosed formats only Any deviations in format or if the envelopes are not sealed properly the tender should be liable for rejection a Mode of Submission i Submission of bids shall be in accordance to the instructions given in the Table below Envelope Instructions Envelope 1 Bid Security and Tender Fee The envelope containing the Bid Security and Tender fee if applicable shall be sealed and super scribed Bid Security and Tender Fee READi system This envelope should not contain any Commercials in either explicit or implicit form in which case the bid should be rejected A board resolution authorizing the Bidder to sign execute the proposal as a binding document and also to execute all relevant agreements forming part of RFP shall be included in this envelope Envelope 2 Response to Pre Qualification Requirements The Response to the Pre Qualification Requirements shall be prepared in accordance with the requirements specified in this RFP and in the format prescribed The envelope containing the Response to Pre Qualification Requirements shall be sealed and super scribed Pre Qualification Requirements READi system on the top right hand corner and addressed to Punjab Police at the address specified in this RFP This envelope should not contain any Comm
124. ftware License for Dispatcher and Nos Supervisor as per project requirement Tablet MDT Application Client License Hardware SERC State Level CAD Application Server with operating system and 30 Day Nos storage Primary and Secondary in Redundant Configuration Database Server with operating system Primary and Nos Secondary in Redundant Configuration Request for Proposal for READi System Vol 91 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police n GIS Server with operating system Primary and Secondary in Nos Redundant Configuration O AVLS Server with operating system Nos Primary and Secondary in Redundant Configuration p Web Server for Remote Supervisory SMS and Analytics Nos Server q CTI ACD Voice Logger Server Primary and Secondary in Nos Redundant Configuration v Workstation with Dual Monitor Call Taker Supervisor and Nos 52 Administrator with operating system Request for Proposal for READi System Vol 92 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police dd IP based Communication switch EPABX with PSTN PRI Radio GSM gateway with related software including provision for central voice recording for all conversations ff Internal Unified Threat Management System Firewall with a Intrusion Detection Prevention system for unified threat mitigation along wit
125. g OEM Support for resolution e Timely logging of Bugs Problems e Daily Status Report Maintain configuration information amp System documentation The Bidder shall maintain and update documentation of the system to ensure that e System documentation is updated to reflect on going maintenance and enhancements including FRS in accordance with the defined standards e User manuals amp training manuals are updated to reflect on going changes enhancements e Standard practices are adopted and followed in respect of version control and management of system documentation Operation amp Maintenance of infrastructure As part of infrastructure operations and maintenance selected bidder will be required to ensure maintenance and uptime of all supplied infrastructure as part of READi system commissioning for smooth functioning of operations Selected bidder will ensure that the GIS map and associated data is kept updated in the system to reflect true on ground situation For this purpose selected bidder is expected to carry out the update on GIS map and relevant data layers every 3 months or whenever required by the Departments Selected bidder shall provide comprehensive warranty of all the tendered items supplied for the project It shall be for 60 months from the date of successful installation of READi system In case the installation extends beyond schedule then warranty for all the Request for Proposal f
126. ger 3 Shall be based on server configuration run Bidder to specify 4 Combo writer with latest read write speeds Bidder to specify Call Centre Package 5 Voice Logger software compatible with the Bidder to specify ACD Software for IP EPABX System Features of ACD Software Description Compliance Yes No T Inbuilt Interactive Voice Response Inbuilt PRI Ports 2 Call blacklist 3 Uniform Call Distribution Request for Proposal for READi System Vol 119 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Features of ACD Software Description Compliance Yes No 4 Flash Operating Panel 5 Soft phone extension 6 Compatible to IP Phone 7 IP Extensions 8 Ring Groups 9 Call Queue 10 Automatic Route Selection 11 Toll Restriction 12 Call Detail Record Logging 13 Line Appearance 14 Multiple Language Prompts for IVR 15 Call Forwarding Waiting 16 Call Conference 17 Call Park 18 Public Announcement 19 Call Screening 20 InterCom 21 Call Pickup 22 Rapid Backup Recovery 23 Remote Management 24 Backup amp Primary Server 25 Automatic Failover 26 Standard SIP based Architecture 27 Inbuilt Recording amp Storage 28 Inbuilt Hi end Processor for Pr
127. gree for unconditional acceptance of all the terms and conditions set out in the RFP document and also agree to abide by this tender response for a period of 6 months from the date fixed for bid opening We hereby declare that in case the contract is awarded to us we shall submit the contract performance guarantee bond in the form prescribed in this RFP We agree that you are not bound to accept any tender response you may receive We also agree that you reserve the right in absolute sense to reject all or any of the products services specified in the tender response It is hereby confirmed that I We are entitled to act on behalf of our company corporation firm organization and empowered to sign this document as well as such other documents which may be required in this connection Dated this Day of 2014 Signature In the capacity of Request for Proposal for READi System Vol 102 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Name Duly authorized to sign the Tender Response for and on behalf of Name and Address of Company Seal Stamp of bidder Witness Signature Witness Name Witness Address CERTIFICATE AS TO AUTHORISED SIGNATORIES a the Company Secretary Of wu certify that a a e a boude EN E who signed the above Bid is authorized to do so and bind the company by authority of its board governing body Date Signature Company Seal N
128. h VPN support gg External Internet Unified Threat Management System Nos Firewall with Intrusion Detection Prevention system for unified threat mitigation along with VPN support hh Networking Passive Components ee if __ ii Suitable rack solution for stacking Servers having complete Nos electrical connections kk Silent DG Set Min 40 KVA eee a Hardware DERC District Level DERC District Level nn Workstation with Dual Monitor Hardware DERG District Level _ Supervisor with operating system Request for Proposal for READi System Vol 93 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 5 AVLS for Police vehicles w Automatic Vehicle locator System for Two Wheelers four Nos 800 E nf ww Mobile Data Terminals for PCR Vehicles including device Nos 200 a a 6 Equipments for fire department PT XX Integration with Fire Automatic Vehicle locator System 7 Civil work at SERC and DERC a yy SERC Site Preparation covering Enclosures Earthing Power Nos 75 Cabling etc for 75 Operators zz SERC Table and Chair for 75 Operators 75 aaa DC Site Preparation covering Partitioning False flouring Set 1 cooling access control etc aa ice aus torPoleevehices O o OOOO y o bbb DERS Site Preparation covering Enclosures Earthing Power Nos Cabling etc ccc DERC Table and Chair for 65 operators DE
129. he OEM confirming the above This undertaking needs to be signed by the Company Secretary of the OEM The OEM should also specify the quality standards complied for development of the CAD solution A Comprehensiveness of the project plan Resource Deployment Plan and Innovativeness for 7 adherence to the timelines B Risk Management amp Mitigation plan 3 A Project Manager 3 B Proposed Team lead for CAD READi system 2 C Proposed Team Lead for Capacity Building and Change Management 1 D Proposed Team Lead for Infrastructure Setup Network and related component 1 E Proposed CAD Application Expert Computer Aided Dispatch System 2 F Proposed Team Lead for Operations and Maintenance 1 Notes Previous Project Experience shall be evaluated on the basis of relevance to the requirements such as state level implementation number of locations of control rooms in the project value of the projects deployment architecture scope of work etc Bidders are expected to provide project implementation plan that complies with overall project timelines proposed in this RFP In order to meet the timelines bidders would have to propose an innovative and practically implementable plan Bidders are expected to provide a comprehensive risk register and mitigation plan for each identified risk Selected bidder is obliged to deploy all key team members whose profiles would be submitted as part bid during the implementation of proj
130. he calls The system shall contain routers firewalls application and database servers and IP PBX to register and maintain calls received through dial 100 A detailed deployment diagram for SERC is mentioned in sections below B DERC DERC Facility shall provide a district level CAD based dispatch facility to emergency response units All the DERCs shall be connected to SERC in a hub spoke model serving each districts however controlled by a central location Key components shall include IP based phones systems and manpower to dispatch the request to response units A detailed deployment diagram for SERC is mentioned in sections below C Emergency Response Units These units shall be actually responsible for attending to the emergency and would be connected to DERC via VHF and other similar mediums D Connectivity between different systems a Citizen Diall 100 communication to SERC Citizens shall register the emergency call at SERC call centre SERC will have multiple PRI lines terminating at IP EPBX at SERC for this purpose The IP PBX will further be integrated with CTI ACD Voice logger server to provide call centre facility at SERC b SERC DERC Primary Connectivity This connectivity infrastructure will be used DERC to communicate with servers installed in SERC and to get the details of emergency for which response dispatch to be generated MPLS VPN connectivity shall be used for this purpose The proposed MPLS VPN connectivity will
131. hin the time frames set out in the RFP We agree for unconditional acceptance of all the terms and conditions in the bid document and we also agree to abide by this bid response for a period of SIX 6 MONTHS from the date fixed for commercial bid opening and it shall be valid proposal till such period with full force and virtue Until within this period a formal contract is prepared and executed this bid response together with your written acceptance thereof in your notification of award shall constitute a binding contract between Punjab Police and Department of Revenue Rehabilitation and Disaster Management and us We confirm that the information contained in this proposal or any part thereof including its exhibits schedules and other documents and instruments delivered or to be delivered to Punjab Police and Department of Revenue Rehabilitation and Disaster Management is true accurate and complete This proposal includes all information necessary to ensure that the statements therein do not in whole or in part mislead Punjab Police and Department of Revenue Rehabilitation and Disaster Management as to any material fact We agree that you are not bound to accept the lowest or any bid response you may receive We also agree that you reserve the right in absolute sense to reject all or any if the products service specified in the bid response without assigning any reason whatsoever Request for Proposal for READi System Vol 88 Depa
132. hould not comprise of any direct indirect conditions It is required that the all the proposals submitted against the RFP should be unconditional Correction of Error Bidders are advised to exercise adequate care in quoting the prices No excuse for corrections in the quoted figures should be entertained after the commercial proposals are received by Departments All corrections if any should be initialled by the person signing the proposal form before submission failing which the figures for such items may not be considered Arithmetic errors in proposals should be corrected as follows In case of discrepancy between the amounts mentioned in figures and in words the amount in words shall govern The amount stated in the proposal form adjusted in accordance with the above procedure shall be considered as binding unless it causes the overall proposal price to rise in which case the proposal price shall govern Prices and Price Information The Bidder shall quote a price for all the components the services of the solution to meet the requirements of Departments as listed in this RFP All the prices should be in Indian Rupees No adjustment of the price quoted in the Commercial Proposal shall be made on account of any variations in costs of labour and materials currency exchange fluctuations with international currency or any other cost component affecting the total cost in fulfilling the obligations under the contract The price quoted in
133. ication with other Design amp Architecture departments etc b System should be based on open architecture and based on client server technology The system should be modular and 3 times scalable for future upgradeability 2 z a System should have provision to setup the Disaster Recovery centre Disaster Recovery centre f DRC However at this stage DRC is not in scope of the selected bidder 3 ican fe b System should be customizable to address the stated user needs and Customization future requirements that may arise a System should be secure and feature an intelligent Log in amp Log out Security facility The same user should not be able to Log in simultaneously at different machines a System operators should be capable of swapping between call takers Dispatcher and Supervisor role based on the user authentication without 5 Interoperability the need to have separate licenses in each category b System should allow a single operator to take the role of call receiver as well as dispatcher simultaneously if the need arises a System should enable citizens to reach the authorities by calls using PSTN Provision for CFS Call for cell phones and VoIP text messaging instant messaging real time text pictures and videos Service through Multi media b System should have a provision of receiving the picture images captured by smart phone a System should have an integra
134. ice 13 GIS Data Update Yearly Every Year 1 of monthly billed amount for every one week delay 14 Database amp Content Need Basis Within 3 days of 1 of monthly billed Update receipt of notification amount for every one week from department delay beyond target Note 1 Minutes will be rounded off in multiples of 30 minute For e g for a downtime between 31 minutes to 60 minutes it will be assumed to 60 minutes 2 For the purpose of calculation of overall application availability the scheduled maintenance downtime will be considered as the downtime of application 3 Database amp Content Update is related to telecom service providers of citizens details amp Location base services and call taker scripts update Request for Proposal for READi System Vol 40 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 6 Acceptance Testing Procedure Acceptance testing is an essential part of System implementation project It is at this stage that the user is to test and accept individual items as also the entire system The primary goal of Acceptance Testing is to ensure that READi system components implemented as part of the project including all the systems deliverables and services meets the pre defined requirements specifications for functionalities performance and security This is ensured by defining clear quantifiable metrics for accountabi
135. ified or any other equivalent certification like EAL4 s The proposed solution should support IPSec Site to Site Client to site PPTP VPN connection t The proposed solution should support VPN failover for redundancy purpose where more than one connection are in group amp bb if one connection goes down it automatically switch over to another connection for zero downtime u The proposed solution should support VPN failover for redundancy purpose where more than one connection are in group amp if one connection goes down it automatically switch over to another connection for zero downtime v The proposed solution should support Threat free IPSec PPTP VPN tunnel w The proposed solution must provide on appliance SSL VPN L2TPIPSec VPN solution 3 Antivirus Component Request for Proposal for READi System Vol 125 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Quantitative Requirement Compliance Yes No a Antivirus scanner should be able to scan POP3 SMTP FTP HTTP traffic including compressed packets b Detects and removes viruses worms spyware and Trojans c Should provide ability to allow block and intercept file based upon extension for HTTP d Should be capable scanning Encrypted VPN tunnel traffic originating from the unit for malware
136. imary amp Secondary 29 In built RAM for Primary amp Secondary 30 Inbuilt Call Reporting Software 31 Hard disk internal Mirroring 32 Rack mountable 33 CRM for Caller Support 34 Task Creation for every IVR call if not attended by the AGENT 35 Task delegation 36 Task on Smart Phone 37 Task Escalation 38 Task Completion 39 Task Monitoring Request for Proposal for READi System Vol 120 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 7 Router with firewall or UTM Unified Threat Management System DERC Locations Minimum Specifications General features Conformance Yes No 1 Device should have a modular architecture with minimum additional 1 slot for different LAN amp WAN I Os 2 Device should have be able to provide the defined performance level as per RFP specs for each of the asked services 3 Hardware and interface requirements Device should have at least 2 x 10 100 1000 Mbps WAN ports 1 x 10 100 1000 LAN ports and one sync serial WAN port The Device should support interfaces like E1 Serial V 35 10 100 1000 Base Tx 10 100 Base Tx GE SFP Ethernet Performance requirements 4 The Device should have a minimum Routing performance of 200 Kpps Quality of Service QoS requirements 5 It should be possible to configure maximum bandwidth and guarant
137. in the RFP o Bill of material as per the formats provided in the RFP o Approach amp methodology for System installation including the project plan o Overall Governance Structure and Escalation Mechanism o Project team structure size capability and deployment plan Total Staffing plan including numbers o Training and Communication Strategy for key stakeholders of the project o Key Deliverables along with example deliverables where possible o Project Management reporting and review methodology o Strategy for conducting Operations amp Maintenance o Risk Management approach and plan o Certification from the OEMs on the Infrastructure proposed by bidder o Bidder s experience in all the project related areas as highlighted in Bid evaluation criteria Bidder must provide the team structure and the resumes of key profiles within each team in the format provided in the RFP The key profiles include Project manager s technical experts GIS GPS system administrators domain experts team leads Bidder must ensure that all profiles shared should be unique and separation of duties is ensured Comprehensive Project Plan along with manpower deployment plan and resources to be dedicated to the project The technical proposal shall also contain bidder s plan to address the key challenges anticipated during the execution of the project Departments are also open to any suggestions that the bidder may want to render with respect to the
138. include SECO DERCs and any other site where equipment application pertaining to READi system might be installed 6 2 2 Infrastructure Compliance Review On receipt of hardware delivered by the selected bidder Departments or any external agency appointed by Departments should physically check all packages amp boxes to check that the items are received as against the quantities amp specifications indicated by the selected bidder in its Proposal All System software being provided must be the latest amp complete with all manuals They must include the licenses and certificate of authenticity On establish ment of the network installation amp integration of the various components of the networks Departments or any external agency appointed by Departments should carry out acceptance testing of the network integrated system to verify the conformity of the performance against the requirements and specifications provided in the RFP and or as proposed in the proposal submitted by selected bidder 6 3 Final Acceptance Testing Pre requisites of Final Acceptance shall have the following e Installation amp commissioning of all hardware software and vehicle supplied under this RFP e All documentation related to Departments and relevant acceptance test document including IT Components non IT components e Installation and commissioning shall include o Installation and Commissioning of IT non IT components across Departments Control Ce
139. ing requirements problem areas and expectations of Departments Output of business blueprinting will be submitted by vendor to Departments in the form of following documents Business Processes AS IS this document should define the processes as they are being handled currently Business Processes TO BE this document should define the business processes as they should be after the implementation of READi system Bidder will have to ensure that the system being installed complies completely with this document Computer Aided Dispatch System CAD Installation Customization Integration with third party paging and alerting system amp Maintenance This shall consist of Assessment of existing systems Preparation of Solution Architecture and Gap Analysis Customization of system as per the specific requirements of Departments Procurement and supply of requisite licenses Installation and implementation including configuration customization and Testing of proposed CAD system including AVL and GIS system along with the required base map and data layers for GIS application Request for Proposal for READi System Vol 11 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police V vi vii viii Interfacing with third party systems such as mobile data terminal devices automatic vehicle locating system devices smart phones caller phones etc Procurement of SMS gate
140. ion Company letterhead Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Undertaking on Exit Management and Transition Sir 1 I We hereby undertake that at the time of completion of the engagement we shall successfully carry out the exit management and transition to Punjab Police and Department of Revenue Rehabilitation and Disaster Management or to an agency identified by Punjab Police and Department of Revenue Rehabilitation and Disaster Management to Punjab Police and Department of Revenue Rehabilitation and Disaster Management s satisfaction 2 I We further undertake to complete the following as part of the Exit Management and Transition i Capacity Building at Punjab Police and Department of Revenue Rehabilitation and Disaster Management a We undertake to design team organization structure at Punjab Police and Department of Revenue Rehabilitation and Disaster Management to manage the system We undertake to carry out an analysis of the skill set requirement at Punjab Police and Department of Revenue Rehabilitation and Disaster Management to manage system and carry out the training amp knowledge transfer required at Punjab Police and Department of Revenue Rehabilitation and Disaster Management to manage system ii Transition of project artefacts and assets a We undertake to complete the updating of all
141. ion If the technical proposal contains any commercial information the proposer is liable to be rejected In submitting additional information please mark it as supplementary to the required response If the bidder wishes to propose additional services or Request for Proposal for READi System Vol 59 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 10 enhanced levels of services beyond the scope of this RFP the proposal must include a description of such services as a separate and distinct attachment to the proposal The technical proposal must furnish details about previous project experience for all the criterion in the technical evaluation matrix in the format provided in the RFP The technical proposal should outline the proposed methodology for o GIS GPS based Computer Aided Dispatch System for Police Control Centre o Change Management Capacity building and o Exit management The Technical Proposal should be structured under the following minimum heads o Overview of the proposed solution that meets the requirements specified in the RFP Bidders are mandatorily required to explain how their proposed solution would meet the required SLAs o Overall proposed Solution technology and deployment architecture o Security architecture o Integration and Interfacing Architecture o Network architecture o Details of the Solution as per the format provided
142. ircuit wiring the ferrules shall be provided at both end of each sub main and sub circuit Where single phase circuits are supplied from a three phase and a neutral distribution board no conduit shall contain wiring fed from more than one phase in any one room in the premises where all or part of the electrical load consists of lights fans and or other single phase current consuming devices all shall be connected to the same phase of the supply Circuits fed from distinct sources of supply or from different distribution boards or M C B s shall not be bunched in one conduit In large areas and other situations where the load is divided between two or three phases no two single phase switches connected to difference phase shall be mounted within two meters of each other All splicing shall be done by means of terminal blocks or connectors and no twisting connection between conductors shall be allowed Metal clad sockets shall be of die cast non corroding zinc alloy and deeply recessed contact tubes Visible scraping type earth terminal shall be provided Socket shall have push on protective cap Balancing of circuits in three phases installed shall be arranged before installation is taken up Unless otherwise specified not more than ten light points shall be grouped on one circuit and the load per circuit shall not exceed 1000 watts 25 4 Earthing All electrical components are to be earthen by connecting two earth tapes from the frame of the co
143. ispatcher and supervisor should receive the alert notification for the same Dispatcher should be able to initiate action for quick response Request for Proposal for READi System Vol 25 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Specification Description 32 i a The Call Taker screen should be provided with event status for displaying Status Display amp Search o ep tae a the status of all event like Pending Open Dispatched Closed etc a The Call taker and dispatcher shall have the facility to search for various 33 Location of Interest Search i i Onti Location of Interest of an event location like nearest Hospital Blood bank ions j Fire brigade 34 Automatic Display of district a The software should have the facility in the system to populate the police station name relevant district police station name whenever any new event is created ae a The software should allow the Call taker Dispatcher Supervisor to 35 Update Existing event ray any update modify existing event details for any Additional Supplementary Information f information related to the same F g a The option should be available within the software to assist the Call Taker 36 Pre defined interaction f k fot with predefined questions list that can be used to extract information scri P quickly and comprehensively from the caller
144. istrict Boundaries Name coded to polygon Colonies Residential areas Name coded to polygon Boundary Area of Police Name coded to polygon Stations 4 Police Zones Ranges Name coded to polygon Subdivisions Vital Installations Name coded to polygon Vulnerable points Name coded to polygon Communally sensitive Name coded to polygon areas Caste sensitive areas Name coded to polygon Arterial Roads Symbology 10 Main roads Symbology 11 Important roads Symbology 12 Industrial areas Symbology 13 Shopping Centres Malls Symbology Markets and Bazaars 14 Built up area Symbology 15 Slum Areas Symbology 16 Parks and Gardens Symbology 17 Forest area Symbology 18 Railway stations Symbology 19 Bus stations both Inter Symbology state and smaller bus stands 20 Toll Plazas Symbology 21 Entry Exit points of cities Symbology towns Request for Proposal for READi System Vol Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 22 Water bodies Symbology 23 Grid Electricity Grid Numbers of Map 24 Police stations Symbology 25 Police posts Symbology 26 Hospitals Government amp Symbology Name Private 27 Fire stations Symbology 28 Location of residence
145. itioning Earthing Power Cabling etc GIS Map for the entire State of Punjab T 11 weeks 1 Procurement development along with all the required data layers Testing amp UAT T 11 weeks 1 User Testing Reports 2 UAT Sign off Certificate Installation of System T 12 weeks 1 Infrastructure Installation Report of SERC amp DERCs 2 Certificate of successful commissioning 3 Product Documentation 4 Maintenance Plan Training T 12 weeks 1 Training Schedule Plan Request for Proposal for READi System Vol 34 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Activity Completion Timelines Deliverables 2 Training Material 3 Training delivery and Satisfactory Training Completion Feedback Report 4 Training amp Change Management report Project Go Live T 12 weeks G Operations and Maintenance Go Live to G 5 years 1 Weekly Progress Report 2 Monthly Progress Report Note 1 The Bidder must submit a detailed project plan for all the activities mentioned in this document Request for Proposal for READi System Vol 35 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 5 Service Level Agreement 5 1 Introduction This section describes the service levels to be established for the services
146. its are cut shall be carefully made true and all sharp edges trimmed All joints between lengths of conduit or between conduit and fittings boxes shall be pushed firmly together and glued properly Cables shall not be drawn into conduits until the conduit system is erected firmly fixed and cleaned out Not more than two right angle bends or the equivalent shall be permitted between draw or junction boxes Bending radius shall comply with I E E regulations for PVC pipes Conduit concealed in the ceiling slab shall run parallel to walls and beams and conduit concealed in the walls shall run vertical or horizontal 25 3 Wiring PVC insulated copper conductor cable shall be used for sub circuit runs from the distribution boards to the points and shall be pulled into conduits They shall be stranded copper conductors with thermoplastic insulation of 650 1100 volts grade Color code for wiring shall be followed Request for Proposal for READi System Vol 144 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Looping system of wring shall be used wires shall not be jointed No reduction of strands is permitted at terminations Wherever wiring is run through trunking or raceways the wires emerging from individual distributions shall be bunched together with cable straps at required regular intervals Identification ferrules indication the circuit and D B number shall be used for sub main sub c
147. k The proposed system shall have built in high availability HA features activated from the day one l All applications should be supported for filtering like Telnet FTP SMTP HTTP DNS ICMP DHCP RPC SNMP HTTPS IMAP NFS etc m The system shall support profile base login account administration offering gradual access control such as only to Policy Configuration amp Log Data Access n The proposed solution should support session time out amp idle time out facility to forcefully logout the users O The proposed solution should support ACL based user creation for administration purpose 2 Firewall Component x Stateful and deep packet inspection firewall y Should prevent DoS DDoS amp flooding attacks z Multiple Zones security with separate rules for each zone aa Rules based on combination of Source and destination IP address Zone and protocol bb Support NAT H 323 amp SIP NAT Traversal cc Firewall should allow the multicast traffic to pass through the firewall system dd The firewall should be supplied with the support for RIP v2 and OSPF ee Firewall should support voice based protocols like H 323 SIP etc ff The firewall should have to provide QoS services to ensure guaranteed bandwidth for mission critical traffic application gg The Firewall should support IEEE 802 1q VLAN Tagging with minimum 256 Request for Proposal for READi System Vol 128 Department of Revenue Rehabilitation and Disast
148. laces Symbology 29 Vital Installations Name coded to polygon 30 Vulnerable Points Name coded to polygon Note e Rural areas mean the 12 491 villages defined by the Department of Revenue Government of Punjab List of these villages is attached as Annexure 5 List of villages of Punjab e All other inhabited areas should be considered as urban areas 18 Automatic Vehicle locator System Hardware specification The CAD System should include integrated Automatic Vehicle Location System AVLS using Geographical Information System GIS The equipment listed in tender should include all additional hardware software requirements except for Request for Proposal for READi System Vol 138 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police equipment to be supplied by the Police Department i e radio sets mounted on vehicles The AVLS system should have the following features PCR Vehicles Motor Bikes of the Department should be fitted with Global Positioning System GPS based vehicle tracking system The position of a vehicle should be transmitted to the control Centre computer over communication network without any intervention of the crew of the vehicle The hardware offered should have a very high level of reliability and capable of working in extreme climatic conditions It should have high water and dust resistance and should be ruggedized to withstand the transportation vibration
149. lity for each of the following e T Infrastructure including network connectivity amp hardware components e Application and integration with other IT systems e Project documentation The Departments Team along with any other external agency appointed by Departments should carry out the acceptance testing Such an involvement of an external agency shall not however absolve the fundamental responsibility of the selected bidder of installing testing amp commissioning the various components of the project to deliver the services in perfect conformity with the requirements stated in the RFP amp the requisite SLAs The representative of the selected bidder may be present during the acceptance testing amp even in case he is not present the acceptance testing proceedings should be binding on the selected bidder and the corrections modifications suggested should be carried out by the selected bidder The Departments Team should ensure that it should commence acceptance testing expeditiously amp complete it at the earliest once the system document is provided by the Bidder for acceptance The mutually agreed time frames for completion of the Acceptance Testing are to be laid down amp adhered to The different acceptance tests amp the acceptance criteria to be adopted are mentioned below 6 1 IT Infrastructure including Network connectivity amp hardware components The selected bidder shall finalize an Acceptance Test schedule at least
150. low customer defined limits o Resource utilization exceeding or below predefined threshold limits An indicative List of SLAs that needs to be measured centrally by SLA contract management system are given in the RFP document These SLAs must be represented using appropriate customizable reports to ensure overall service delivery Request for Proposal for READi System Vol 142 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 24 2 Network Management System Solution should provide fault amp performance management of the entire datacenter infrastructure and should monitor IP SNMP enabled devices like Routers Switches workstations etc Proposed Network Management shall integrate with SLA amp Contract Management system in order to supply KPI metrics like availability utilization in order to measure central SLA s and calculate penalties Following are key functionalities that are required which will help measuring SLA s as well as assist administrators to monitor network faults amp performance degradations in order to reduce downtimes increase availability and take proactive actions to remediate amp restore network services Solution should provide centralized monitoring console displaying network topology map Proposed solution should provide customizable reporting interface to create custom reports for collected data The system must use advanced root cause analysis te
151. loyment of MZ and DMZ server infrastructure Network Infrastructure Security infra and Call centre facility All These sections are described below in detail Public Server DMZ Application Server Farm MZ SMS ICAD AVLS Application Database GIS Gateway Servers Server HIPS Antivirus DC Access Switch Internal UTM Firewall IPS etc DC Core Switch External UTM Firewall IPS etc vIPLS Internet Routers Network Connectivity Access Infrastructure Figure SERC Infrastructure deployment Architecture Request for Proposal for READi System Vol 20 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police a Application server Farm MZ This will be a secure Militarize Zone MZ to host all critical application including CAD AVLS Data Base server GIS Server etc To secure all severs hosted in this block a dedicated Internal UTM with functionalities of Firewall and IPS need to be installed in HA b Server Farm DMZ This building block will host all applications and server that need be accessible directly from internet This include Web server Antivirus Server Mail Sever SMS gateway etc All servers shown in MZ and DMZ are illustrative only Bidder need to submit the detail design diagram with their proposed architecture The servers Shall be built on HA architectur
152. m s not exceeding the sum of amount INR XXX Rupees XXX only without any demur Notwithstanding anything to the contrary as contained in the said contract we agree that your decision as to whether our constituent has made any such default s breach es as aforesaid and the amount or amounts to which you are entitled by reasons thereof subject to the terms and conditions of the said contract will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Performance Bank Guarantee but will pay the same forthwith on your demand without any protest or demur This Performance Bank Guarantee shall continue and hold good till the completion of the period Contract Duration 6 months subject to the terms and conditions in the said Contract Request for Proposal for READi System Vol 106 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police We bind ourselves to pay the above said amount at any point of time commencing from the date of the said Contract until the completion of the period Contract Duration 6 months for the total solution as per said Contract We further agree that the termination of the said agreement for reasons solely attributable to our constituent virtually empowers you to demand for the payment of the above said amount under this guarantee and we would honor the same without demur We hereby expressly waive all our rights
153. mponent ring and will be connected via several earth electrodes The cable arm will be earthen through the cable glands Earthling shall be in conformity with provision of rules 32 61 62 67 amp 68 of Indian Electricity rules 1956 and as per IS 3043 The entire applicable IT infrastructure in the Control Rooms shall be earthed Provide separate Earthing pits for Servers UPS amp Generators as per the industry standards 25 5 Cable Work Cable ducts should be of such dimension that the cables laid in it do not touch one another If found necessary the cable shall be fixed with clamps on the walls of the duct Cables shall be laid on the walls on the trays as required using suitable clamping fixing arrangement as required Cables shall be neatly arranged on the trays in such manner that a criss crossing is avoided and final take off to switch gear is easily facilitated Each section of the rising mains shall be provided with suitable wall straps so that same the can be mounted on the wall Whenever the rising mains pass through the floor they shall be provided with a built in fire proof barrier so that this barrier restricts the spread of fire through the rising mains from one section to the other adjacent section Neoprene rubber gaskets shall be provided between the covers and channel to satisfy the operating conditions imposed by temperature weathering durability etc Necessary earthling arrangement shall be made alongside the rising mains en
154. n pertaining to but not limited to Analysis i Incident Query ii Incident Count iii Repeat Incident 68 a The reporting module should have inbuilt dashboard to view the Vehicle dashboard performance and health check of GPS devices fitted in the patrol vehicles 3 1 6 Administrative software module a The application software should have administration module for optimum utilization of resources master database creation and other analytical purposes It shall enable the systems administrator to define users amp configure their access privileges The Software should create configure 69 Configuration amp creation of various master database like CAD database i Users amp roles for operators ii Dispatch zones groups amp police stations iii Vehicles iv Events amp events Sub type v Shift Master Request for Proposal for READi System Vol 28 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Specification Description vi Skill Master vii LOI Creation viii Agencies ix Schedule Report x Schedule Backup xi Language setting and dictionary creation xii Response Plan 3 1 7 Disaster Management software module a In order to effectively deal with disaster situation certain special layers of GIS data will be required in the GIS application This include but not limited to the following i Fire statio
155. nclusive of hardware network software and other components of the solution landscape to initiate the development work even before the procurement of actual hardware set up Supply Installation and e Supply installation and commissioning of the IT Infrastructure components such commissioning of IT as Servers Databases Networking amp Security components Storage Solution Infrastructure Software and other IT components required as a part of this bidding document e Installation and commissioning of the Networking components e Installation and commissioning of the Security Infrastructure and other associated IT Components e Planning and layout design for the placement of equipment in the Control Room e Help desk and other monitoring and management services Request for Proposal for READi System Vol 13 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Milestone Scope of work for the Bidder Supporting Infrastructure civil work and passive components Selected Bidder should be responsible to provide supporting infrastructure including furniture Air Conditioner IT and non IT components Screen Display Diesel Generators UPS etc For more details please refer the BoM Bill of Material section and Minimum specifications mentioned in this RFP The Selected Bidder should also be responsible for setting up the passive components such as network cabling e
156. nd may result in rejection of the proposal and forfeiture of the bid security Pre Bid Conference Departments would host a Pre Bid Conference tentatively scheduled according to the date mentioned in section 7 1 at the Conference Hall 6 floor Punjab Police Headquarters Sector 9 Chandigarh The purpose of the conference is to provide bidders with information regarding the RFP and the proposed solution requirements in reference to the particular RFP Pre Bid Conference should also provide each bidder with an opportunity to seek clarifications regarding any aspect of the RFP and the project Response to Bidder s Enquiries All enquiries from the bidders relating to this RFP must be submitted in writing exclusively to the contact person Contact details for the RFP are as follows Name IG Law amp Order Address Punjab Police Headquarters Sector 9 Chandigarh E mail punjabpolice readi gmail com Telephone 0172 2746222 Request for Proposal for READi System Vol 44 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police S No The queries should necessarily be submitted in the following format Bidding Document Content of RFP requiring Points of clarification Reference s section number page Clarification number All enquiries should be sent either through email or Fax Departments shall not be responsible for ensuring that bidders enqui
157. nges via Web UI j Capable of being centrally managed including configuration and updates 13 Power Input voltage 230V AC 50 Hz Dual hot swappable 14 Compliance c FCC or equivalent d CE or equivalent 15 Central Managing Console e Central console to centrally configure and manage UTMs on the Intranet f Deploy Antivirus Intrusion Prevention Web Filtering and other updates from a central location g Enforcement of global policies for Firewall Intrusion Prevention System and Antivirus scanning centrally h Allows for centralized or distributed role based management Request for Proposal for READi System Vol 131 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 12 IP Phone Parameter Display Housing Minimum Specifications Backlit display min 3 diagonal 3 rows by 24 characters Conformance Yes No Fixed Feature Buttons 15 plus Four way navigation cluster button Volume up down separate volume levels for the handset speaker and ringer Mute button Speaker button Headset button Telephony application button to return to main telephone screen Hold button Conference button Transfer button Drop button Contacts button Call log button Redial button Quick access voicemail Message button Programmable Contextual buttons 8 line appearance feature key buttons with dual LEDs
158. not fall under the Service Level measurements However Bidder should ensure business continuity and provide the solution in consultation with Departments and Implementation Agencies Request for Proposal for READi System Vol 15 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Milestone Bugs Fixes Management Scope of work for the Bidder Bugs Fixes Management are an important activity and based on the severity level it becomes highly critical As the parties involved are Users functional team members of Departments System providers and Bidder SLAs may not be directly defined Bidder commits involvement in resolution on best of efforts basis as per requirements Following are the steps involved e Problem definition Context definition through functional teams as per requirements e Request Analysis by Bidder e Priority Categorization e Logging with OEM e The Bidder shall identify and resolve system problems like system malfunctions performance problems data corruption etc due to which READi system is not able to give the desired performance e The Bidder shall update all available patch updates to the proposed system e Bidder is responsible to provide handholding support to end users Deliverables e Bidder shall work round the clock or as per requirements and ensure proactive and timely support in identification and provision of solutions includin
159. ns ii Hospitals iii Crane stations 70 Gis pats iv Railway track v Government offices vi Helipads vii Population spread viii Airports ix Hotels Guest houses x Shelter locations For a tentative list of data layers please refer Annexure 1 of volume 1 of the RFP a Disaster management module will provide ability to define and call ees 7 specific numbers of external agencies such as fire ambulances etc that 71 Communication with Sat aa could be used for quick communication and coordination external agencies b Disaster Management module will provide ability to add outcomes and action items from interaction with external agencies a Disaster management module will provide ability to tag specific calls and incidents as being related to one specific disaster Paes b Disaster management module will provide ability to mark specific work 72 Call routing and incident i f ad es station s as being designated to be handling calls and incidents specific handling to a disaster c Disaster management module will provide ability to route calls to the specific workstation designated to handle calls for that specific disaster a Disaster management module will provide ability to generate MIS Dashboard against a specific disaster event that would provide information on but not limited to the following 12 Reporting i Types and status of events reported against the disaster ii
160. nsible for the screening acknowledgement and registration of the call Using the information available from the CAD system call taker shall identify the district from where the call has originated It shall also be possible to obtain the location of the call within the district using the data available from the Telecom Service Provider On the call taker screen all the details with respect to the call i e event and location information shall be available and the same shall be simultaneously indicated in GIS window of the application All additional information from the distress caller shall be collected The voice logger server will record the conversation between the Call Taker and distress caller for further analysis and verification Based upon the location of the incident the call taker shall transfer the incident to the respective DERC at the District District DERC operations Overview c d Dispatcher on receiving the incident in the system will acknowledge the receipt and take necessary action Incident arrival will be indicated by an alarm through the DERC application Dispatcher will check all the related information of the incident along with call information and telephone number which can be used to contact the caller in case some additional information of the incident is required Dispatcher will utilize the information of GIS map nearest and free Response Unit RU location through the READi system application to verify the eve
161. nt location and details status of the responding units resources available It shall be the responsibility of the dispatcher to identify the nearest RU which is free and thus assign the incident to that particular RU through radio communication or GSM GPRS communication If required a voice call can also be set up with the Patrolling vehicle The RU chosen shall also depend on the actionable requirements of the incident it is possible that an incident may require emergency services like ambulance Request for Proposal for READi System Vol 10 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police e f g h fire tender disaster management mobile vans etc The Dispatcher shall update the relevant information to that particular incident which shall include personnel assigned to this incident vehicle number related RU etc along with its timestamp The responding Units shall be fitted with Mobile Data Terminals and will be GPS enabled for tracking Dispatcher can watch and guide the Vehicle as it move to the distress spot In addition a local navigation System in the MDT can help provide Navigation support It shall be the responsibility of the RU on reaching the incident spot to update the Dispatcher with time of arrival which needs to be updated in the system for quality and efficiency RU shall also continuously update Response centre with the information and real time feedback of the
162. ntary on 31 March 2013 The turnkey project should include at least 3 of Proof in form of work orders confirming the following year and area of activity value of services i ii iii iv Project value should be Rs 10 Crore or above Setting up and configuring the hardware Imparting training to the end users and system administrators delivered for that project Completion Partial Completion Certificate from Client Implementing software system solution confirming year and value of Bidder s scope Setting up and configuring network infrastructure of work completed by the Bidder and its value along with Reference details of the Client Request for Proposal for READi System Vol 54 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police d The Bidder or the Consortium partner must have a proven track For each of the reference cited the bidder record of successfully implementing Government ICT projects of Must provide as a supporting documentary which at least one project should be of value Rs 10 Crore or above Proof in form of work orders confirming in last 5 years as on 31 March 2013 year and Area of activity value of services to be delivered for each of the two projects Completion Partial Completion Certificate from Client confirming year and value of Bidder s scope of work scope of work completed by the Bidder and its value along with Ref
163. ntre PCR Bikes PCR Vans e For both IT amp Non IT equipments software manuals brochures Data Sheets CD DVD media for all the Departments supplied components e All hardware and software items must be installed and commissioned as per the specification e Availability of all the defined services shall be verified and mutually agreed between Departments and the selected bidder e The selected bidder shall be required to demonstrate all the features facilities functionalities as mentioned in the RFP 6 4 Integration testing After the entire development and installation cycle is over all the components have to be tested end to end To achieve this System Integration Testing SIT should be done Here the selected bidder has to demonstrate the system in a controlled production environment The selected bidder should submit the Test plan Test cases amp the Test Data prior to carrying out the Integration test The test plan should include the expected results After the test the selected bidder should submit the test results which should be used to compare the actual observed results recorded during the test against the expected results The observations shortfalls errors detected should be rectified by the selected bidder This phase should include at least the following activities Request for Proposal for READi System Vol 42 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab P
164. o their current status Vehicle color should z i change automatically with their change in status i e dispatch en route 43 Vehicles Tracking amp status at scene available etc Update 7 c The entire movement of a vehicle from being assigned to an event till arrival upon scene should be time stamped and monitored by the dispatcher d The software should have the tools to provide the playback of the vehicle history data displayed on the integrated GIS Map 44 a The software shall provide an alarm alert for every event entered in the Alarm for new event system 45 a There should be facility for event symbolization To facilitate easy identification of event status pending open closed it should be Request for Proposal for READi System Vol 26 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Specification Description displayed on map with different colors a The software should have Geo fencing capability Software tools should 46 Geo fencing facilitate in allocating areas for all patrolling units depending on Police needs a There should be provision for shortest route to guide Vehicles Dispatcher 47 can find from the GIS based map the shortest path from the dispatched Shortest Path guide i vehicle to the event location and convey the shortest path direction to the dispatched vehicle 48 Display of Resources amp
165. ocuments include but are not limited to the following e Project Charter e Detailed Project Plan e Functional Requirement Specifications e System Requirement Specifications e Detailed Design Document e Requirements Traceability Matrix e Test Plan Test Cases Detailed Acceptance Test Procedure etc Post Implementation Support Services Post implementation support services should include the following e SLA and Performance Monitoring e Project Operate and Review e Logging tracking and resolution of issues The services shall be rendered onsite from the Departments designated premises The scope covers the following activities e Enhancement modifications with respect to new enhanced enriched functionality e Ensure the desired functioning of the Interface integration e Test scripts preparation and interim system testing e System installation and testing whenever required e Modification development of reports e Provide technical support on system parameters and requirement of Departments e Present relevant information and training if applicable and necessary regarding the use and functions of new products and services to a defined number of relevant users designated by Departments e Provide handholding support to end users in carrying out the business process transactions Changes in Business Processes Statutory requirements resulting in modification of system and any non availability of system should
166. of legal advisors on a reimbursement basis and fees of other professionals incurred in the case of legal fees amp fees of professionals reasonably by Punjab Police and Department of Revenue Rehabilitation and Disaster Management and or its representatives if any such conflict arises later Yours faithfully Authorised Signatory Designation Request for Proposal for READi System Vol 70 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 3 Non Malicious Code Certificate Company letterhead Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Non Malicious Code Certificate Sir 1 I We hereby certify that the system being offered developed as part of the contract does not and will not contain any kind of malicious code that would activate procedures to a Inhibit the desired and the designed function of the equipment solution b Cause damage to the user or his equipment solution during the operational exploitation of the equipment solution c Tap information regarding network network users and information stored on the network that is classified and or relating to National Security thereby contravening Official Secrets Act 1923 2 There are will be no Trojans Viruses Worms Spywares or any malicious software on the system and in the software offered or softwar
167. oject experience in the areas relevant to the Computer Aided Dispatch System implementation requirements as per the format provided in the RFP The projects mentioned here should match with the projects quoted by the respondent in order to satisfy the qualification requirements Enclose the mandatory supporting documents listed in format provided in the RFP Request for Proposal for READi System Vol 66 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police A Organizational Details Details of the Organization Name Nature of the legal status in India Nature of business in India Date of Incorporation Date of Commencement of Business Address of the Headquarters Address of the Registered Office in India Other Relevant Information Mandatory Supporting Documents a Certificate of Incorporation from Registrar Of Companies ROC b Relevant sections of Memorandum of Association of the company or filings to the stock exchanges to indicate the nature of business of the company B Financial Strength Details Financial Information Revenue in INR crores Profit Before Tax in INR crores Other Relevant Information Mandatory Supporting Documents a Auditor Certified financial statements for the Last three financial years 2010 11 2011 12 and 2012 13 Please include only the sections on P amp L revenue and the
168. olice gt Test Planning Test Data Preparation Integration Test Environment Setup in accordance with Technical Architecture Blueprint VV Vv Integration testing verification of features inter operability application performance conformance to architecture document conformance to operations procedures amp documentation Architecture document shall be prepared by selected bidder and submitted to Departments for approval v Mock User Acceptance Test gt Mock Parallel Runs gt Problem Resolution 6 5 User Acceptance Test For conducting the User Acceptance Testing Departments shall identify the officials who shall be responsible for day to day operations of READi system The system should necessarily satisfy the user acceptance testing process The system implemented installed by the selected bidder shall be reviewed and verified against the Functional amp Technical Requirements signed off between Departments and selected bidder Any gaps identified as severe or critical in nature shall be addressed by selected bidder immediately prior to Installation of the system One of the key inputs for this testing shall be the traceability matrix to be developed by the selected bidder for READi system Apart from traceability matrix selected bidder may develop its own testing plans for validation of compliance of system against the defined requirements 6 6 Performance Review Performance is another key requirement for the project
169. on to admin on change of appliance status in High Availability e The proposed solution should support automatic amp manual synchronization between appliances in cluster 10 User Authentication Options a Built in Database b AD LDAP Integration 11 Reporting and Logging Console a The hardware based reporting and logging device must be capable of generating both generic and user based reports b Graphical real time and historical monitoring c Email Notification of events d SNMP support e Syslog server support 12 Management and Administration Options a WebUI HTTP HTTPS and Command Line Interface b Role based administration c Multiple Administrators and User Levels d Upgrades amp changes via Web UI e Capable of being centrally managed including configuration and updates 13 Power Input voltage 230V AC 50 Hz Dual hot swappable 14 Compliance a FCC or equivalent b CE or equivalent 15 Central Managing Console a Central console to centrally configure and manage UTMs on the Intranet b Deploy Antivirus Intrusion Prevention Web Filtering and other updates from a central location c Enforcement of global policies for Firewall Intrusion Prevention System and Antivirus scanning centrally d Allows for centralized or distributed role based management Request for Proposal for READi System Vol 127 Department of Revenue Rehabilitation and Disaster Management
170. ons 113 Annexure 2 Existing infrastructure 146 Annexure 3 District Emergency Response Centres Location List 148 Annexure 4 Training Requirement 150 Annexure 5 List of Villages of Punjab 153 Request for Proposal for READi Vol 5 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Abbreviations Acronym Full Form AMC Annual Maintenance Contract AVL Automatic Vehicle Locator D AVLS Automatic Vehicle Location System BoM Bill of Material CA Computer Aided Dispatch COTS Commercial Off the Shelf DERC District Emergency Response Centre MZ Demilitarized Zone Functional Requirement Specifications is FRS S j Geographic Information System F G GPRS General Packet Radio Service GP S ol oP SM N Government of Punjab Global System for Mobile i Indian Rupees Internet Protocol Intrusion Prevention System i S O S Global Positioning System L Mz OEM S PPHQ READi Request for Proposal o O RFP Request for Proposal ii Government of India International Organization for Standardization SERC State Emergency Response Centre System Integrator A Service Level Agreement OP Standard Operating Procedure WAN Wide Area Network Nn rc Request for Proposal for READi System Vol Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 1 Background 1 1 Introduction
171. oposed components indicating compliance 18 Submission of undertaking on OEM Authorization 8 6 Technical Evaluation Scoring Matrix For each of the citations that the Bidder should furnish to support the below mentioned criteria Bidder is required to submit a Work Order and Completion Certificate Client Certificate for the experience cited In case the Certificate does not give a split of the various activities undertaken in the project the Bidder is required to submit individual bills to support their claim Committee should evaluate technical proposal as per the scoring matrix below and marks should be awarded in each section Evaluation Criteria Max Score A Bidder or its Consortium Partner should have both international and domestic experience in 18 designing developing installing implementing and configuring Computer Aided Dispatch system for Police Emergency response centre similar to Dial 100 911 112 999 etc The marks would be assigned as follows a 3 marks for each International projects where the CAD application software proposed for this project was implemented subject to a maximum of 6 marks b 3 marks for each domestic projects subject to a maximum of 12 marks B Previous project experience related to implementation and maintenance of relevant IT 6 Infrastructure Server Storage workstations GIS etc 2 marks for each project subject to a maximum of 6 marks C Previous project ex
172. oposed tool should be able to monitor various operating system parameters such as processors memory files processes file systems etc where applicable Proposed Network Management shall integrate with SLA amp Contract Management system in order to supply KPI metrics like availability utilization performance in order to measure central SLA s and calculate penalties 24 4 Centralized Helpdesk System The proposed helpdesk solution must provide flexibility of logging viewing updating and closing incident manually via web interface for issues related to the project Helpdesk system should provide incident management problem management templates along with helpdesk SLA system for tracking SLA s pertaining to incident resolution time for priority non priority incidents The proposed helpdesk solution must have a built in workflow engine to define escalations or tasks to be carried out after issues or change order are logged pertaining to project Centralised HelpDesk System should have integration with Network Server Monitoring Systems so that the HelpDesk Operators can to associate alarms with Service Desk tickets to help system operators that for what particular alarms corresponding helpdesk tickets got logged Network admin should be able to manually create tickets through Fault Management GUI System should also automatically create tickets based on alarm type Request for Proposal for READi System Vol 143 Department of
173. or READi System Vol 16 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Milestone Scope of work for the Bidder tendered items shall also be extended correspondingly by the selected bidder Please refer to Service Level Agreement section for further details on O amp M SLAs Help Desk The successful bidder will be required to establish the helpdesk and provide facilities management services to support the officials in performing their day_to_day functions related to this system The successful bidder shall setup a central helpdesk at SERC which shall be supported by support personnel at SERC level for providing support to DERCs This helpdesk shall be operational upon commissioning of READi system Please refer to Service Level Agreement section for further details on Help Desk SLAs Training Develop Overall Training Plan Selected Bidder shall be responsible for finalizing a detailed Training Plan for the program in consultation with Departments covering the training strategy environment training need analysis and role based training curriculum Bidder shall own the overall Training plan working closely with the Departments Training team Training Delivery Approach Selected bidder shall deliver training at 3 levels 1 Operational Training 2 Sr Management Training 3 Administration Training Training scope will include delivery of initial training as part of REA
174. ose technical bids qualify in the presence of bidders representatives who choose to attend the Bid opening sessions on the specified date time and address The bidders representatives who are present shall sign a register evidencing their attendance In the event of the specified date of bid opening being declared a holiday for Departments the Bids shall be opened at the same time and location on the next working day However if there is no representative of the bidder Departments shall go ahead and open the bid of the bidders During bid opening preliminary scrutiny of the bid documents should be made to determine whether they are complete whether required bid security has been furnished whether the documents have been properly signed and whether the bids are generally in order Bids not conforming to such preliminary requirements should be prima facie rejected The bid security shall be opened by Departments for bid evaluation in the presence of bidders representatives who may choose to attend the session on the specified date time and address The Bid Security envelope of the bidders should be opened on the same day and time on which the Technical Bid is opened and bids not accompanied with the requisite Bid Security or whose Bid Security is not in order shall be rejected 8 2 Overall Evaluation Process a b 2 A tiered evaluation procedure should be adopted for evaluation of proposals with the technical evaluation
175. perational SERC 2 20 Every 3 4 Days Constables Head Constables Sub Training and IT months Inspectors Inspectors who will be Basics primary users of computers at SERC and DERCs for their call center operations Operational Zone Level 8 20 Every 3 4 Days Constables Head Constables Sub Training and IT 5 Zones months Inspectors Inspectors who will be Basics primary users of computers at SERC and DERCs for their call center Request for Proposal for READi System Vol 150 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police operations Note e Call center operation training should be imparted by reputed and well established call center training firms agencies institutes such as Team Result Hero Mind Mine Vantage International Academy for Certification and Training etc However it is not mandatory that the bidders must go to any of these firms agencies These names have been suggested for benchmarking purposes only e Initial and ongoing training programmes should also include training on basic computer operations for all trainees with the objective of familiarizing them with basic computer usage Expected duration for this training is min 1 day for each batch 2 Senior Management Training This training would focus on how to use the READi system for day to day monitoring by the Sr management and access various exception reports Bro
176. perience in Operations amp Maintenance of integrated CAD system for Police 6 emergency response systems 2 marks for each project subject to a maximum of 6 marks D Previous project experience in implementing Capacity Building Change Management 2 5 5 marks for each project subject to a maximum of 5 marks A Solution proposed by the bidder including compliance with Functional and Technical 15 Requirement Specifications Bidders are mandatorily required to explain how their proposed solution would meet the required SLAs B Proposed CAD solution will be evaluated in terms of the number of operational 15 implementations CAD solution with maximum numbers of projects shall be awarded full 15 marks maximum capped to 50 operational projects and the others shall be awarded marks on relative pro rata basis Following implementations shall qualify e Implementations for police department shall only be considered e If any implementation caters to more than one city it will be counted as one implementation Request for Proposal for READi System Vol 57 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Evaluation Criteria Max Score e Cities with population of more than 1 million will only be considered e Only those implementations which are operational on the date of bidding shall be considered The bidder is required to submit an Undertaking from t
177. pes TOS DSCP Port based TCP UDP port number 13 Management e Switch needs to have RS 232 console port for management via a console terminal or PC e Must have support SNMP v1 v2 and v3 e Should support 4 groups of RMON e Should have accessibility using Telnet SSH Console access easier software upgrade through network using TFTP etc Configuration management through CLI GUI based software utility and using web interface 5 24 Port Core DC Distribution Switch Parameter Minimum Specifications Conformance Yes No 1 Ports e Min 24 10 100 1000 Base TX Ethernet ports and extra m 2 nos of Base SX LX ports e All ports can auto negotiate between 10Mbps 100Mbps 1000Mbps half duplex or full duplex and flow control for half duplex ports 2 Switch type Layer 3 3 MAC Support 8K MAC address 4 Backplane 88 Gbps or more Switching fabric capacity 5 Forwarding Packet Forwarding Rate should be 65 0 Mpps or better rate 6 Forwarding Should support Non blocking and distributed forwarding hardware Capability architecture Ts Forwarding All interfaces should provide wire speed forwarding for both OFC and Capability copper modules 8 Port Features Must support Port Mirroring Port Trunking and 802 3ad LACP Link Aggregation port trunks 9 Flow Control Support IEEE 802 3x flow control for full duplex mode ports Request for Proposal for READi System Vol 116 Department of Revenue R
178. quest for Proposal for READi System Vol 107 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police This Performance Bank Guarantee shall be valid only up to the completion of the period of Contract Duration 6 months for the Total Solution as per contract and We are liable to pay the guaranteed amount or part thereof under this Performance Bank Guarantee only and only if we receive a written claim or demand on or before Date i e completion of the period or Go Live 66 months for the proposed READi system in Design Development Implementation Operation and Maintenance of the solution Any payment made hereunder shall be free and clear of and without deduction for or on account of taxes levies imports charges duties fees deductions or withholding of any nature imposts This Performance Bank Guarantee must be returned to the bank upon its expiry If the bank does not receive the Performance Bank Guarantee within the abovementioned period subject to the terms and conditions contained herein it shall be deemed to be automatically cancelled This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby submit to the exclusive jurisdiction of courts of Justice in Punjab for the purpose of any suit or action or other proceedings arising out of this guarantee or the subject matter hereof brought by you may not be enforced in or by such count
179. r Management We further endorse the warranty contracting and licensing terms provided by Bidder to Punjab Police and Department of Revenue Rehabilitation and Disaster Management Sr No Product Name Remarks Yours faithfully Authorised Signatory Designation OEM s company name CC Bidder s corporate name Request for Proposal for READi System Vol 83 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 16 Profiles of Previous Project Experience Relevant Project experience General Information Name of the project Client for which the project was executed Name and contact details of the client Project Details Description of the project Scope of services Service levels being offered Quality of service QOS Technologies used Outcomes of the project Other Details Total cost of the project Total cost of the services provided by the respondent Duration of the project no of months start date completion date current status Other Relevant Information Mandatory Supporting Documents a Letter from the client to indicate the successful completion of the projects Project Capability Demonstration technical evaluation criterion Please provide complete details regarding the scope of the project to indicate the relevance to the requested Request for
180. r completion of bidding activities The milestones and timelines mentioned in the table below are suggestive in nature and may vary Milestone Time for Completion Release of Request For Proposal RFP 04 03 2014 a ae Last date for receiving queries 11 03 2014 Pre bid conference 13 03 2014 at 12 00 hours at Punjab Police Head Quarters Chandigarh 4a Last date for Submission of bids 19 03 2014 a 7 2 Instructions to Bidders RFP Document Fees RFP document can be obtained from IGP Law amp Order Punjab Police Headquarters Sector 9 Chandigarh 160009 from 04 03 2014 to 19 03 2014 between 10 30 am to 5 pm Tender fees should be Rs 5 000 Rupees Five Thousand only to be submitted in the form of a non refundable bank demand draft drawn in favour of Director General of Police Punjab Police The bidder may also download the RFP documents from the Punjab Police website www punjabpolice gov in In such case the demand draft of RFP document fees should be submitted along with Technical proposal Tenders received without or with inadequate RFP document fees shall be liable to get rejected The bidders are expected to examine all instructions forms terms project requirements and other information in the RFP documents Failure to furnish all information required as mentioned in the RFP documents or submission of a proposal not substantially responsive to the RFP documents in every respect should be at the bidder s risk a
181. r consent or knowledge to vary any of the terms and conditions of the Said Contract or to extend the time of development delivery from time to time or to postpone for any time or from time to time any of the powers exercisable by the Buyer against the Bidder and either to forbear or enforce any of the terms and conditions relating to the Said Contract and we shall not be relieved from our liability by reason of any such variation or any indulgence or for bearance shown or any act or omission on the Buyer or by any such matter or thing whatsoever which under the law relating to sureties would but for this provision have the effect of so relieving us 7 We lastly undertake not to revoke the Guarantee during the currency of the above said contract except with the prior consent of the Buyer in writing Yours faithfully for Bank Authorized Attorney Place Date Seal of the Bank Request for Proposal for READi System Vol 105 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 8 Performance Bank Guarantee Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Ref Request for Proposal RFP READi system Dear Sir Sub PERFORMANCE BANK GUARANTEE for Punjab Police and Department of Revenue Rehabilitation and Disaster Management Government of Punjab WHEREAS M s name of bidder a company
182. rated in Para 5 below Discounting rate to be used under the method is to be the Government of India s lending rate on loans given to State Governments These rates are notified by Budget Division of Ministry of Finance annually The latest one is Ministry of Finance OM No F5 3 PD 2008 dated 30 October 2008 as per which the borrowing rate is 9 The State UT should evaluate the offers received by adopting Discounted Cash Flow NPV method with a discounting rate of 9 NPV should be calculated on the annual cash outflows Standard software for example Excel Lotus 1 2 3 or any other spreadsheet should be used for NPV analysis The NPV should be calculated using the formula below NPV Co C 14r C3 1 r C3 1 r Ca 1 r f Cs 14r Cn 1 r Where Co Cn are the yearly cash outflows as illustrated below i Co is the sub total for Services Provided During Implementation Phase Sum of items 1 12 refer to pricing summary sheet Section 7 ii C1 is Cost of Operations and Maintenance Services for the 1 year after Installation iii C is Cost of Operations and Maintenance Services for the 2 year after Installation iv C is Cost of Operations and Maintenance Services for the N year after Installation v r is the annual discounting rate as specified in Para 2 above For Quality and Cost based Selection QCBS the following formula should be used for the evaluation of
183. re Router Fire wall or UTM Access Switch Figure DERC Infrastructure deployment Architecture a Network Infrastructure DERC will have Router with integrated firewall or UTM box to terminate MPLS and Internet connectivity The box will function as Security device as well as L3 termination device Further the L2 access switch will provide the LAN connectivity to DERC users b DERC user Infrastructure DERC users will have high end dedicated systems to access necessary applications from SERC including CAD GIS etc User will also be provided an IP Phone to communicate with SERC amp other senior officer as and when required Request for Proposal for READi System Vol 22 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 3 Functional requirements of the project This section presents indicative functional requirement specifications of the READi system Bidders are required to furnish their compliance against each of the functionality and submit the same as part of the Technical Bid With the given background amp objectives of the project a broad outline of functional requirements are listed below 3 1 CAD System Specifications 3 1 1 General System requirements a System design should be able to support a fully functional Integrated Emergency Response Centre for emergency response management including call taking amp dispatching commun
184. re and the names of the representatives of the Receiving Party to whom such disclosure was made It is expected that such information will bear a legend or label of Confidential or other similar designation manifesting intent that the information is confidential Each party confirms that it and its Affiliates have the right to disclose any Confidential Information that they provide to the other under this Agreement Confidentiality It is hereby agreed that the discretion applied at the time of disclosure would provide the best protection of Confidential Information of either party Accordingly the Disclosing Party shall ensure that only such Confidential Information which serves the Purpose shall be disclosed to the Receiving Party The Receiving Party shall protect the Confidential Information of the Disclosing Party through the exercise of the precautions set out in this Agreement and with no less protection and care than it customarily uses in preserving and safeguarding its own confidential information The Receiving Party agrees that it shall keep the Confidential Information of the Disclosing Party confidential in accordance with the terms of this Agreement subject to the exceptions in clause 3 4 below and the permitted disclosures in clause 3 5 below This Agreement shall not apply to Confidential Information which 3 4 1 isin or enters the public domain other than as a result of a breach of an obligation by the Receiving Party und
185. ribution Software Aastra Mx One Telephony Switch 6 formerly Ericsson Enterprise 24 Computer Supported Telephony Application Aastra Mx One Telephony Switch 6 Computer amp Telephony Integration System CSTA formerly Ericsson Enterprise CTI 25 Software for call centre operation CTI ACD PCR Aastra Mx One telephony switch 6 dispatch centre operations GPS communication for STI and multimedia contact database management centre HCL application software for Emergency Response centre Dial 100 Note Bidder would conduct a site survey of above listed existing infrastructure and reuse the existing hardware software wherever possible Request for Proposal for READi System Vol 147 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Annexure 3 District Emergency Response Centres Location List Control Centre Location Whether Located At 1 DC Office 2 SSP Office 3 Police Lines 4 Any Other P Specify Control Centre Address Approx Distance Of Control Room From Dc Office In Meters 1 CP ASR POLICE STATION POLICE STATION DIVISION C ASR 8 KM DIVISION C ASR 2 CP JALL POLICE LINES NEAR GENERAL BUS STAND CIVIL LINE 1150 MTRS ROAD IN POLICE LINES JALL 3 CP LDH POLICE LINES LDH POLICE LINES DMC ROAD LDH 5 KM SSP ASR R POLICE LINES ASR POLICE LINES DUBURJI CAMP
186. ries have been received by them However Departments neither makes any representation or warranty as to the completeness or accuracy of the responses nor does it undertakes to answer all the queries that have been posed by the bidders All responses given by Departments should be distributed to all the bidders Supplementary Information Corrigendum Amendment to the RFP If Departments deems it appropriate to revise any part of this RFP or to issue additional data to clarify an interpretation of the provisions of this RFP it may issue supplements corrigendum to this RFP Such supplemental information should be communicated to all the bidders by e mail or fax and should also be made available on Punjab Police s website Any such supplement shall be deemed to be incorporated by this reference into this RFP At any time prior to the deadline or as extended by Departments for submission of bids Departments for any reason whether at its own initiative or in response to clarifications requested by prospective bidder may modify the RFP document by issuing amendment s All bidders should be notified of such amendment s by publishing on the websites and these should be binding on all the bidders In order to allow bidders a reasonable time to take the anendment s into account in preparing their bids Departments at its discretion may extend the deadline for the submission of bids Proposal Preparation Costs The bidder shall be responsible
187. rmance Yes No 1 Processor Latest generation Intel Core i7 AMD A10 or Higher 2 Chipset Intel Q77 AMD A75 or Higher 3 RAM Minimum 4 GB Memory 4 Graphics card Integrated Graphics card 5 HDD 320 GB SATA Hard drive 7200 rpm 6 Media Drive NO CD DVD Drive 7 Network interface 1000BaseT Gigabit Ethernet Request for Proposal for READi System Vol 113 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Parameter Minimum Specifications Conformance Yes No 8 Audio Line Mic IN Line out Spr Out 3 5 mm 9 USB ports Minimum 6 USB ports out of that 2 in front 10 Keyboard 104 keys minimum OEM keyboard 11 Mouse 2 button optical scroll mouse USB 12 Accessories Headphone amp Microphone 13 Monitor 19 LCD monitor Minimum 1920 x1080 resolution 5 ms or better response time 14 Operating System 64 bit pre loaded OS with recovery disc Note For HDD Color Monitor Mouse and Key board Model and make to be specified by the Bidder 3 Network L2 Access Switch 8 24 Port Parameter Minimum Specifications Conformance Yes No 1 Ports e Min 8 24 10 100 Base TX Ethernet ports and extra 2 nos of 10 100 1000 Base Tx ports e Ports can auto negotiate between 10Mbps 100Mbps 1000Mbps half duplex or full duplex and flow control for half duplex ports 2 Switch type Layer 2 3 MAC Support 4K MAC addres
188. rtment of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police We have indicated the unit rates for the purpose of payment as well as for price adjustment in case of increase or decrease in any component of the Scope of Work under the contract We understand that Departments reserves the right to procure the components services listed in this RFP in whole or in part In case of procurement in part the contract value will be revised according to the unit rates quoted by us in our Commercial Bid It is hereby confirmed that I We are entitled to act on behalf of our corporation company agency organization and empowered to sign this document as well as such other documents which may be required in this connection Dated this Day of 2014 Signature In the capacity of Duly authorized to sign the Bid Response for and on behalf of Name and Address of Company Seal Stamp of Bidder CERTIFICATE AS TO AUTHORISED SIGNATORIES l certify thatlham accesses of thes s wrahsszencte aaabaacidenednviasdled f and that EEEE EAEE AEST E who signed the above proposal is authorized to bind the company pursuant to the resolution passed in the meeting of Board of Directors of the company on date Date Seal here Request for Proposal for READi System Vol 89 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 3 2 Form 1 Pricing Summary Part A Project
189. rty of such disclosure Term Upon signature by both the parties this Agreement shall come into effect from the Effective Date and shall continue in full force and effect for a term of 5 years and 5 months from the date of execution of this Agreement subject to the Service Agreement if any between the parties in relation to the Purpose which includes obligations relating to the protection of the parties confidential information General No delay by either party in enforcing any of the terms or conditions of this Agreement shall affect or restrict that party s rights and powers arising under this Agreement No waiver or amendment of any term or condition of this Agreement will be effective unless made in writing and signed by both parties Subject to the Service Agreement if any this Agreement forms the entire agreement between the parties relating to Confidential Information disclosed in connection with the Purpose and it replaces and supersedes any previous proposals correspondence understandings or other communications whether written or oral relating to the subject matter hereof If any provision of this Agreement is determined to be invalid in whole or in part the remaining provisions shall continue in full force and effect as if this Agreement had been executed without the invalid provision Governing law and jurisdiction This Agreement is governed by and shall be construed in accordance with the laws of India In the even
190. runks k System should have in built 2 port auto sensing 10 100 Mbps LAN Switch Layer 3 l System should support internal IVR m System should support standards based CTI integration with 3rd party applications Request for Proposal for READi System Vol 30 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 3 3 Indicative Bill of Material This section presents the indicative minimum Bill of Material for the project However bidders are free to modify the bill of material as per their solution and to meet all of the RFP requirements and to ensure compliance to SLA requirements listed in this RFP document eg If the bidder feels that it can meet the SLAs and other requirements without redundancy and then it is free to propose so however it will have to give detailed explanation about how the solution will meet the SLA requirements Description 1 Software SERC State Level a Computer Aided Dispatch Server Software Nos 1 b Computer Aided Dispatch AVLS Application Nos 1 c GIS Software for Map maintenance amp updation Nos 1 d Computer Aided Dispatch Web Application for Remote viewer Nos 1 e EMS NMS with SLA monitoring and management Software Nos 1 f Tablet MDT Application Server License as per project requirement Nos 1 g Relational Database Management System
191. s 21 Routers should support Network attack detection 22 Routers should support DoS and DDoS protections 23 Routers should support Tunnels GRE IP in IP IPSec 24 Routers should have DES 56 bit 3DES 168 bit AES 256 bit encryption support 25 Routers should support Network address translation NAT Management and Troubleshooting 26 Router should have Console Telnet and Web for management 27 Routers should support Software upgrades through Web 28 Routers should support SNMPv2 and SNMPv3 29 Real time traffic interface sub interface statistics 30 Real Time Performance Monitor service level agreement verification probes alerts 10 Unified Threat Management System External Quantitative Requirement 1 General Compliance Yes No a Hardware based device for network protection with firewall Antivirus Anti Spyware Anti spam Intrusion Protection System IPS and Content Filtering capabilities b The device should be capable of being managed from a central location for configuration for reporting and updates c The solution should not be based upon proprietary ASICs and the solution should not use ASICs for any feature and or application d The device should belong to a family of products that attains Common Criteria EAL 4 certification e The solution should have a storage capacity of 1x250GB HDD f Should provide an
192. s 4 Backplane 4 Gbps 8 port 8 Gbps 24 ports or more Switching fabric capacity 5 Forwarding Packet Forwarding Rate should be 2 Mpps 8 port 5 Mpps 24 port or rate better 6 Port Features Must support Port Mirroring Port Trunking and 802 3ad LACP Link Aggregation port trunks We Flow Control Support IEEE 802 3x flow control for full duplex mode ports 8 Protocols e Support 802 1D 802 1S 802 1w Rate limiting e Support 802 1Q VLAN encapsulation IGMP v1 v2 and v3 snooping e 802 1p Priority Queues port mirroring DiffServ e Support based on 802 1p priority bits with at least 8 queues e DHCP support amp DHCP snooping relay optional 82 server support e Shaped Round Robin SRR or WRR scheduling support e Support for Strict priority queuing amp Sflow e Support for IPV6 ready features with dual stack e Support upto 255 VLANs and upto 4K VLAN IDs Q Access Control e Support port security e Support 802 1x Port based network access control e Support for MAC filtering e Should support TACACS and RADIUS authentication 10 VLAN e Support 802 1Q Tagged VLAN and port based VLANs and Private VLAN e The switch must support dynamic VLAN Registration or equivalent Request for Proposal for READi System Vol 114 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Parameter Minimum Specifications Conformance Yes No
193. s 65 pp Router with Firewall UTM Nos 54 qq Network L2 Access Switch 24 Port Nos 12 rr Network L2 Access Switch 8 Port Nos 42 ss UPS Min 2 Hour Backup Nos 27 tt Networking Passive Components amp Rack solution Set 27 uu Laser Printer Nos 27 5 AVLS for Police vehicles w Automatic Vehicle locator System for Two Wheelers Four Wheelers PCR Nos 800 Vehicles with SIM card ww Mobile Data Terminals for PCR Vehicles including device software amp SIM card Nos 200 Request for Proposal for READi System Vol 32 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Description 6 Equipments for fire department XX Integration with Fire Automatic Vehicle locator System Nos 150 7 Civil work at SERC and DERC yy SERC Site Preparation covering Enclosures Earthing Power Cabling etc for 75 Nos 75 Operators zz SERC Table and Chair for 75 operators Nos 75 aaa DC Site Preparation covering Partitioning False flouring cooling access control Set 1 etc bbb DERS Site Preparation covering Enclosures Earthing Power Cabling etc Nos 27 ccc DERC Table and Chair for 65 operators Nos 65 ddd Air conditioners for SERC Sufficient for 75 operators sitting area Nos 1 8 Additional IP phones for Officers eee IP Phone for senior officer No 75 fff IP phone Harnessing Cost No 75 9 Other ggg GIS Ba
194. s awarded and during the currency of the contract bidders shall not directly or indirectly solicit any employee of Departments to leave Departments or any other officials involved in this RFP process in order to accept employment with the bidder or any person acting in concert with the bidder without prior written approval of Departments Rights to the Content of the Proposal All proposals and accompanying documentation of the Technical proposal should become the property of Departments and should not be returned after opening of the technical proposals The commercial proposals that are not opened should be returned to the bidders Departments are not restricted in its rights to use or disclose any or all of the information contained in the proposal and can do so without compensation to the bidders Departments shall not be bound by any language in the proposal indicating the confidentiality of the proposal or any other restriction on its use or disclosure Request for Proposal for READi System Vol 50 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police h Withdrawal of Proposals vi vii viii xi xii xiii xiv No proposal may be withdrawn in the interval between the deadline for submission of proposals and the expiration of the validity period specified by the bidder on the proposal form Entire bid security may be forfeited if any of the bidders withdraw their bid
195. s blacklisted may be ineligible to participate in the bidding process subject to gravity of the grounds for said blacklisting Decision of Departments shall be final in this regard 3 The successful bidder can subcontract any work related activities to be performed under this project with prior written consent of the Departments However the Lead member shall provide the list of all the other services planned to be sub contracted with the Technical proposal only It is clarified that the lead bidder shall be the principal employer for all claims arising from the liabilities statutory or otherwise concerning the sub contractors The lead bidder will be liable for the entire scope of work and risks involved thereof the liability will be for the entire value of the contract 4 Breach of general or specific instructions for bidding general and special conditions of contract with Departments Request for Proposal for READi System Vol 55 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Additional Criteria or any other Department Agency Undertaking or Company under the control of Government of Punjab during the past 5 years may make a firm ineligible to participate in the bidding process 5 Departments reserves their right to subject the bidders to security clearances as it deems necessary 6 The participation is restricted to Public Sector Undertakings PSUs
196. s of Symbology VIPs and protected persons 29 Hotels Restaurants Symbology Name 30 Tower Locations of cell Symbology Name providers 31 Banks amp ATMs Symbology 32 Cinemas amp Multiplex Symbology Name 33 Auditoria Symbology Name 34 Post and Telegraph offices Symbology 35 Historical religious places Symbology Name 36 Petrol Pumps Symbology 37 Overhead water tanks Symbology 38 Apartments Name 39 High rise Buildings more Name than 3 storeys 40 Industries Name 41 Landmark buildings Name 42 Other Important Name Institutions 43 Traffic lights Symbology 44 Govt Buildings Offices Symbology Name 45 Educational and Training Name institutions Colleges Schools 46 Judicial Courts Name 47 Clubs Name 48 Centre Lines of Arterial One ways defines Main and Important Roads 49 Rail Lines Symbology 50 Other Roads Outlines Symbology 51 Arterial road label Labels of Arterial roads 52 Main road Label Labels of Main roads 53 Important Road label Labels of important roads 54 Other road label Labels of other roads 55 Annotation layer All important names of industries offices colonies parks water feature and other important points of interest required for navigation 56 Arrows To indicate flows of traffic water drainage Layer Attribute for Rural Areas Layer Features Description No Request for Proposal for READi System Vol 137 Department of Revenue Rehabilitation and Disaster M
197. s to call and seek help in case of an emergency situation through Dial 100 system the Purpose GoP has executed a contract dated Master Service Agreement appointing SI as their System Integrator for the design development installation and commissioning of the desired solution for READi system and maintaining it for a period of 5 years and the Scope of Services for the System Integrator in connection with the Purpose In connection with the Purpose it will be necessary for certain confidential information to be disclosed between the parties GoP and SI agree that the following terms and conditions shall apply when one party discloses confidential information to the other party under this Agreement The objective of this Agreement is to provide appropriate protection for such information whilst maintaining the parties ability to conduct their respective businesses 1 Definitions In this Agreement the following terms shall have the following meanings Affiliate means any entity which from time to time controls is controlled by or is under common control with the relevant party where control means having the ability including without limitation by means of a majority of voting rights or the right to appoint or remove a majority of the board of directors to control the management and policies of an entity Confidential Information means any information disclosed by or on behalf of one party or its Affiliates to the
198. se Map for Punjab State Nos hhh GIS Data Layer as per project requirement Nos iii Other item if Required Request for Proposal for READi System Vol 33 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 4 Project Timelines amp Key Deliverables This section describes the project timelines for the Selected Bidder to Departments The Selected Bidder shall maintain the stated times lines and provide quality service to Departments Activity Completion Timelines Deliverables Project Initiation amp Team T 1 Detailed Project Plan Mobilization 2 Resource allocation plan 3 Deployment of Resource System Study T 3 weeks 1 Business Process AS IS and TO BE documents 2 System requirement Specification Technical Design Document 3 Rollout Plan Design and Development T 9 weeks 1 Technical Architecture Document Network and Security 2 Gap Analysis Installation Requirements Report 3 Development to address system gaps 4 Unit and Integration testing reports 5 Test Cases and Test Data 6 Network connectivity feasibility amp Planning 7 Requirements Traceability Matrix Procurement of Hardware amp T 9 weeks 1 Procurement Reports Networking components 2 Invoices amp related warranty information 3 Deployment of Hardware at SERC amp DERC 4 Site Preparation covering Part
199. se map for GIS application or will procure third party provided GIS maps e Selected bidder will procure develop all the required GIS data layers needed by Departments for smooth functioning of READi system Specific data layers to be procured developed will be identified during the System Study phase however a tentative list of data layers is provided in Annexure 1 of Volume of RFP e Please note The Departments may provide satellite images of Punjab State at later stage In such case the vendor would be required create the vector maps and migrate the data layers to such map without any additional cost to the Departments e Based on the approved To Be Business Processes the Selected Bidder should undertake the system configuration and installation e The implementation methodology and approach has to be based on the global best practices in order to meet the defined Service Levels during the operation e Selected Bidder has to carry out the integration with other systems solutions both existing legacy systems and new plug in modules third party devices etc to meet the needs of the Departments e Selected Bidder has to design and implement the requisite user authorization as well as other IT security controls for the entire solution e All reports amp MIS as per Departments requirements shall be incorporated in the READi system system e The Selected Bidder shall if required commission a temporary development environment i
200. sealed The outside of the envelope must clearly indicate the name of the project READi system Response to the RFP for Selection of Bidder Note The outer and inner envelopes mentioned above shall indicate the name and address of the bidder agency Failure to mention the address on the outside of the envelope could cause a proposal to be misdirected or to be received at the required destination after the deadline ii Departments should not accept delivery of proposal in any manner other than that specified in this volume Proposal delivered in any other manner shall be treated as defective invalid and rejected iii The bidders are requested to sign stamp across the envelopes along the line of sealing to ensure that any tampering with the proposal cover could be detected iv The envelope with technical and commercial proposals should be submitted along with a certified true copy of the corporate sanctions approvals authorizing its authorized representative to sign act execute documents forming part of this proposal including various RFP documents and binding contract at the address and time as specified in this RFP v The proposals shall be valid for a period of Six 6 months from the date of opening of the proposals A proposal valid for a shorter period may be rejected as non responsive On completion of the validity period unless the bidder withdraws his proposal in writing it should be deemed to be valid until su
201. since the year 2010 Other districts have non CAD basic dial 100 facilities manned by a few police personnel for receiving and responding to the emergency calls Details of the existing set up at the 3 Commissionerates and 3 larger districts are provided at Annexure 2 Existing infrastructure Request for Proposal for READi System Vol 7 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 2 Project overview 2 1 Objectives In the modern information society knowledge is power and crimes are no more committed only on the streets by weapon wielding shady characters As the nature of a society changes the role and capabilities of its protectors must evolve so that peace and tranquilly prevails and development can be ensured Keeping this in mind Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police have embarked upon a comprehensive modernisation plan that will help timely and effective communication in case of disaster and carrying out policing responsibilities to the best satisfaction of citizens in case of disaster or emergency Following are the key objectives of the project e To acquire ability to respond to wide spread disaster situations by being able to draw a common operational picture of the disaster site and communicate amp coordinate relief and rescue operations e To enable prompt handling of emergency situations through use of late
202. sitional Accuracy or 30m or better 7 Work Voltage DC 9V 30V 8 Battery Lithium Battery Li ion Battery 9 Storage Temp 20 C to 70C 10 Operation Temp Oto 55C 11 Humidity 5 90 Non condensing 12 Main Function 13 Positioning and tracking Vehicle can be tracked on GIS Software with position on Request for Proposal for READi System Vol 139 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police GEO referenced Digital Map 14 Triggering Emergency Alarm When there is a emergency happened on the vehicle there should be an option to put on button and the installed unit should send out alarm to the authored number 15 GPRS Fallback GPRS fallback when there is no GPRS signal 16 OTA Configuration Over the Air Configuration 17 Restart the unit Send SMS to resume the default state of unit For four wheeler Response Units PCR vehicles the following additional functionalities are required 18 Internal Storage If there is no GPRS signal then the unit should store waypoints internally for 20000 points and transmit the same after availability of GPRS 19 Hand phone Integration Two way communication as well as display to send and receive SMS 19 Mobile Data Terminals Function Specification Compliance Yes No 1 Device Type Rugged Tablet PC 2 Tablet Data Capacity Min
203. software should support different types of backup such as Full back up Incremental back up Differential back up Selective back up Point in Time back up The backup software should support different types of user interface such as GUI Web based interface etc Anti virus Software Shall be able to scan through several types of compression formats Must update itself over internet for virus definitions program updates etc periodically as well as in push updates in case of outbreaks Able to perform different scan Actions based on the virus type Trojan Worm Joke Hoax Virus other Shall be able to scan only those file types which are potential virus carriers based on true file type Shall be able to scan for HTML VBScript Viruses malicious applets and ActiveX controls Shall provide Real time product Performance Monitor and Built in Debug and Diagnostic tools and context sensitive help The solution must support multiple remote installations Shall provide for virus notification options for Virus Outbreak Alert and other configurable Conditional Notification Shall have facility to clean delete and quarantine the virus affected files Should support scanning for ZIP RAR compressed files and TAR archive files Should support online update where by most product updates and patches can be performed without bringing messaging server off line Should use multiple scan engines during the scanning process Should support Multi threaded
204. st advancements in Information and Communication Technology e To improve the communication link between the distress callers and Police e To provide to citizens an uninterrupted 24X7 access to the Disaster and Emergency Control Room through multi channel Dial 100 facility e To minimize the response time of the State to any situation requiring immediate State intervention through quick and efficient transmission of information from the Control Room to disaster relief and PCR vehicles and vice versa e To ensure transparency and accountability of the personnel manning the Modern Control Room as well as disaster relief and PCR vehicles e To maintain high visibility presence of State response team to instil confidence among citizens and deter offenders e To acquire ability to analyze trends and station GPS fitted vehicles four and two Wheelers at strategic locations 2 2 READi System Functional Overview Departments intend to implement READi System an integrated modern state of the art system that would significantly enhance their capabilities to respond to wide spread disaster and day to day emergency situations Key modules of READi system include Computer Aided Dispatch integrated with Geographical Information System Automatic Vehicle Locator Disaster Management Control Room Automation Computer Telephony Interface SMS Gateway etc Key differentiator for the READi system would be integration of SDMA Police Health Fire Electricity
205. st for Proposal for READi System Vol 51 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police should not contain any information on price pricing policy pricing mechanism or any information indicative of the commercial aspects of the bid k Conflict of Interest Bidder shall furnish an affirmative statement as to the absence of actual or potential conflict of interest on the part of the Bidder or any prospective subcontractor due to prior current or proposed contracts engagements or affiliations with Departments or State Government Additionally such disclosure shall address any and all potential elements time frame for service delivery resource financial or other that should adversely impact the ability of the Bidder to complete the requirements as given in the RFP Please use form given in Format Other Formats for making declaration to this effect Request for Proposal for READi System Vol 52 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 8 Bidding amp Evaluation Process 8 1 Bid Opening Process a b C d e Total transparency shall be observed while opening the proposals bids Departments reserves the rights at all times to postpone or cancel a scheduled bid opening The bids shall be opened in two sessions one for pre qualification amp Technical and one for Commercial of those bidders wh
206. ster Management Punjab and Punjab Police 18 Parameter Minimum Specifications e Ethernet Ports Ethernet 10 100 line interface with a secondary 10 100 port for collocated laptop or PC with VLAN separation Conformance Yes No 13 Multi Function Laser Printer Parameter Minimum Specifications Conformance Yes No 1 Print speed black normal Up to16 ppm quality mode Print resolution black Minimum of 600 x 600 x 2 dpi Print technology Laser 4 Recommended monthly print Minimum of 2000 pages volume 5 Memory standard 128 MB 6 Memory maximum Minimum of 128 MB 7 Processor speed 500 MHz or Above 8 Paper tray s Minimum 3 9 Duplex printing printing on both Automatic sides of paper 10 Media sizes standard Letter legal executive statement 8 5 x 13 in custom 3 0 x 5 0 to 8 5 x 14 in envelope Com10 Monarch 7 3 4 11 Media types Paper bond color letterhead plain preprinted pre punched recycled rough light envelopes labels cardstock transparencies user defined 12 Connectivity 1 Hi Speed USB 2 0 1 10 100 Ethernet network port 13 Scanner Flatbed with automatic document feed upto 1200 dpi Scan size maximum flatbed 215 9 x 297 mm 8 5 x11 7 inches Scan speed upto 15 PPM 14 Copier Black white Up to 600x600 dpi Copy speed black draft quality A4 Up to 25 cpm Copy resolution black graphics
207. t suggestions for change 2 We understand that it is neither guaranteed that these requests for changes will be accepted in the final contract nor this process will be construed as any commitment from Punjab Police and Department of Revenue Rehabilitation and Disaster Management to consider those suggestions Yours faithfully Authorized Signatory Designation Request for Proposal for READi System Vol 82 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 15 Undertaking from OEM on Authorization of use of their OEM products Company letterhead Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Authorization of lt lt company name of SI gt gt to Provide Services Based on Our Product s Sir This is to certify that I We am are the Original Equipment Manufacturer in respect of the products listed below I We confirm that lt name of Bidder gt have due authorization from us to provide services to Punjab Police and Department of Revenue Rehabilitation and Disaster Management that are based on our product s listed below as per Request for Proposal RFP document relating to providing of the solution installation training amp maintenance services Information Technology Infrastructure and System Integration services to Punjab Police and Department of Revenue Rehabilitation and Disaste
208. t of dispute the parties shall attempt to resolve the dispute in good faith by senior level negotiations In case any such difference or dispute is not amicably resolved within forty five 45 days of such referral for negotiations it shall be resolved through arbitration in India in accordance with the Arbitration and Conciliation Act 1996 The venue of arbitration in India shall be Punjab Chandigarh Subject to the foregoing provisions on alternative dispute resolution the competent courts of Chandigarh shall have jurisdiction in connection with this Agreement Any claim for damages under this Agreement shall be restricted to direct damages only The parties have caused this Agreement to be executed by their duly authorized representatives and made effective from the Effective Date first written above Signed sealed and delivered Request for Proposal for READi System Vol 111 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police For and on behalf of the Governor of the State of Punjab Signed sealed and delivered Witnesses 1 2 Request for Proposal for READi System Vol 112 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Annexure 1 Indicative Technical Specifications This section presents the indicative minimum technical specifications for the project 1 Database AVLS Web Message Voice Logger Server
209. tc System Testing The Selected Bidder shall design the Testing strategy including traceability matrix Test Cases and conduct testing of various components of READi system installed for Departments Testing shall at least include Unit Testing System Integration Testing Performance Testing Load Testing UAT etc Selected Bidder shall obtain the approval certificate from Departments on testing approach and plan Selected Bidder shall perform the testing of the solution based on the approved test plan document the results and shall fix the bugs found during the testing Though Departments are required to provide formal approval for the test plan it is the ultimate responsibility of the Selected Bidder to ensure that the end solution delivered meets all the requirements from READi system as specified in this bidding document Upon approval by Departments the Bidder should appoint the Auditor for carrying out an independent audit of the entire READi system Observations recommendations by the third party auditor are to be incorporated by the Bidder before installation Product Documentation Selected Bidder should provide detailed final system documentation for reference of Departments Selected Bidder shall prepare the final user manual incorporating details of all menus and functionality provided by the system In addition the Bidder should provide ongoing product information for reference purposes and facilitating self ed
210. ted GIS map in the software hosted in GIS Server operator work station to ensure quick pop up of caller incident vehicle location It should have the capability amp tools to GIS Map view attribute details of the specific GIS layers on map click b Mapping Tools should be provided to be able to group the multiple attribute layers and to control ON and OFF the same i a System should be integrated with the AVLS software to facilitate data g Automatic Vehicle Location re f f j i communication link with the vehicle mounted location tracking devices System AVLS integration yeten AVES MEg GPS Request for Proposal for READi System Vol 23 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Specification Description b System should have facility to poll a specific GPS receiver of a vehicle to transmit its current positional information Message services integration System should have message software that shall provide the ability to send receive messages in a centralized and distributed mode The system should also be able to receive query messages from AVLS CAD client applications amp distribute them to other AVLS client applications based on a user configurable set of rules The Message Software should support centralized logging of relevant Command Centre AVLS CAD related message communications 10 Multi monitor
211. tive of the fact of claims of infringement of any or all the rights mentioned above If it is found that it does infringe on patent rights I We absolve Punjab Police and Department of Revenue Rehabilitation and Disaster Management of any legal action Yours faithfully Authorized Signatory Designation Request for Proposal for READi System Vol 69 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 2 Undertaking on Conflict of Interest Company letterhead Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Undertaking on Conflict of Interest Sir I We as Bidder do hereby undertake that there is absence of actual or potential conflict of interest on the part of the Bidder or any prospective subcontractor due to prior current or proposed contracts engagements or affiliations with Punjab Police and Department of Revenue Rehabilitation and Disaster Management I We also confirm that there are no potential elements time frame for service delivery resource financial or other that would adversely impact the ability of the Bidder to complete the requirements as given in the RFP We undertake and agree to indemnify and hold Punjab Police and Department of Revenue Rehabilitation and Disaster Management harmless against all claims losses damages costs expenses proceeding fees
212. tten power of attorney accompanying the bid All pages of the bid except for un amended printed literature shall be initialled and stamped by the person or persons signing the bid Interlineations in Bids The bid shall contain no interlineations erasures or overwriting except as necessary to correct errors made by the Bidder in which case such corrections shall be initialled by the person or persons signing the bid Venue amp Deadline for submission of proposals Proposals in its complete form in all respects as specified in the RFP must be submitted in the tender box kept at the address specified below Name IGP Law amp Order Address Punjab Police Headquarters Sector 9 Chandigarh Telephone 0172 2743337 Name and Address Office of ADGP Law amp Order Punjab Police Headquarters Sector 9 Chandigarh 160009 Last Date amp Time of submission As Mentioned in Section 7 1 Request for Proposal for READi System Vol 46 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Late Bids Bids received after the due date and the specified time including the extended period if any for any reason whatsoever shall not be entertained and shall be returned unopened 7 3 Bid Submission Instructions Proposals must be direct concise and complete Departments shall evaluate bidder s proposal based on its clarity and the directness of its response to the requirements o
213. twork and related MCA component gt 5 Years experience in operations BE B Tech and maintenance of similar projects Proposed lead for Operations and MCA preferably of CAD system Maintenance Proposed profile for CAD Application BA BSc B Tech gt 5 Years relevant experience of the Experts proposed CAD solution Proposed team lead for Capacity Building Change management MCA MBA MSC with experience in capacity building and change management gt 5 Years Exp Proposed team of Operations and Maintenance For DC Infrastructure amp Application support at SOEC amp DERC level BE CS MCA M Sc IT CS or equivalent gt 2 Years Experience Proposed Help Desk Staff Graduate trained in call centre operations At least 2 years of experience of working as Call Centre Executive gt 2 years experience Note 1 The software support engineer should be well versed with the proposed CAD application solution 8 7 Technical Proposal 1 Technical proposal should include all the mandatory undertakings 2 The technical proposal should address all the areas sections as specified by the RFP and should contain a detailed description of how the bidder should provide the required services outlined in this RFP It should articulate in detail as to how the bidder s Technical Solution meets the requirements specified in the RFP The technical proposal must not contain any pricing informat
214. ubmitted by us Yours faithfully Authorized Signatory Designation Request for Proposal for READi System Vol 72 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 5 Undertaking on Provision of Support for System Software Company letterhead Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Undertaking on Provision of Support for System Software Sir 1 I We as Bidder do hereby undertake the provision for Annual maintenance support Warranty support by OEM for all the primary components of the READi system during the duration of the contract period 2 We also undertake to provide the support needed for any 3 party products proposed as part of System Software during the duration of the contract period Yours faithfully Authorized Signatory Designation Request for Proposal for READi System Vol 73 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 2 6 Undertaking on Service Level Compliance Company letterhead Date To The Nodal Officer READi system IGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Sub Undertaking on Service Level Compliance Sir 1 I We as Bidder do hereby undertake that we shall monitor maintain and comply with the service levels stated in the Ad
215. ucation for Departments personnel Key product documents required are Request for Proposal for READi System Vol Configuration Documentation consisting of system setting and parameters for each function modules User Manual including system instruction and use cases running of a program to perform specific task in the system with sample reports details of menus amp instructions on how to perform specific tasks in the system using screenshots etc Any other documentation required for usage and maintenance of implemented solution at each location like Technical Manual Installation Guides etc System operational procedure manuals Selected bidder shall prepare Standard Operating Procedures SOPs for all possible scenarios of all types of operations such as call taking call dispatch etc It should also prepare instruction manuals for all the stakeholders of the project System documents including the Functional Specifications amp Technical Specification System Administration manual indicating the system settings for each module Toolkit and Troubleshoot guides for every component of the System as well as IT 14 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Milestone Scope of work for the Bidder infrastructure The Bidder shall provide minimum three hard copies and two soft copies on the above mentioned manuals Project Documentation Project d
216. ut the users o The proposed solution should support ACL based user creation for administration purpose 2 Firewall Component a Stateful and deep packet inspection firewall b Should prevent DoS DDoS amp flooding attacks c Multiple Zones security with separate rules for each zone d Rules based on combination of Source and destination IP address Zone and protocol e Support NAT H 323 amp SIP NAT Traversal f Firewall should allow the multicast traffic to pass through the firewall system g The firewall should be supplied with the support for RIP v2 and OSPF h Firewall should support voice based protocols like H 323 SIP etc i The firewall should have to provide QoS services to ensure guaranteed bandwidth for mission critical traffic application j The Firewall should support IEEE 802 1q VLAN Tagging with minimum 256 VLANs supported in NAT Route mode k Should support application control Should support traffic shaping m The firewall must support Active Passive redundancy n It should be possible to operate the firewall in a bridging or routing and NATing mode o The Firewall should support authentication protocols like AD LDAP and should support local data base p The proposed solution should support user IP functionality to map username with IP address for security reason q Should support Inspection of HTTP HTTPS proxy traffic r The proposed solution should be VPNC ICSA cert
217. uting 12 The Router should support BGP amp BGPv4 Request for Proposal for READi System Vol 122 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police Minimum Specifications Conformance Yes No 13 The Router should support Policy Based Routing 14 The Router should support Routing over IPSec Tunnels 15 Routers should support IPv6 Routing features Multicast Features 16 IPv4 Multicast features 17 IGMP v1 v2 v3 18 PIM SM Security features 19 Routers should support AAA using RADIUS or TACACS 20 Routers should support Packet Filters 21 Routers should support Network attack detection 22 Routers should support DoS and DDoS protections 23 Routers should support Tunnels GRE IP in IP IPSec 24 Routers should have DES 56 bit 3DES 168 bit AES 256 bit encryption support 25 Routers should support Network address translation NAT Management and Troubleshooting 26 Router should have Console Telnet and Web for management 27 Routers should support Software upgrades through Web 28 Routers should support SNMPv2 and SNMPv3 29 Real time traffic interface sub interface statistics 30 Real Time Performance Monitor service level agreement verification probes alerts 9 Router Internet Connectivity SERC Location Minimum Specific
218. uyer shall be the sole judge as to whether the Bidder has failed to develop and deliver the deliverables in accordance with the terms of the Said Contract or has failed to perform the said contract in any respect or the whole or part of the advance payment made to Bidder has become repayable to the Buyer and to the extent and monetary consequences thereof by the Buyer 3 We further hereby undertake to pay the amount due and payable under this Guarantee without any demur merely on a demand from the Buyer stating the amount claimed Any such demand made on the Bank shall be conclusive and binding upon us as regards the amounts due and payable by us under this Guarantee and without demur However our liability under this Guarantee shall be restricted to an amount not exceeding Rs Rupees only 4 We further agree that the Guarantee herein contained shall remain in full force and effect for a period of 30 days from the date of Installation unless the Buyer in his sole discretion discharges the Guarantee earlier 5 We further agree that any change in the constitution of the Bank or the constitution of the SI shall not discharge our liability hereunder Request for Proposal for READi System Vol 104 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 6 We further agree that the Buyer shall have the fullest liberty without affecting in any way our obligations hereunder with or without ou
219. way services and integration of the same with CAD application for sending SMS to mobile phone callers and police personnel as per requirement Change Management Training and handholding for the users of the READi system Operations amp Maintenance of CAD application 3 Design Supply Installation Commissioning Operations amp Maintenance of IT Infrastructure This shall consist of iv V vi Basic Infrastructure Supply Installation and Commissioning of IT Infrastructure Establishment of WAN connectivity between SERC and DERCs 2 Establishment of LAN connectivity Integration with existing systems Operation amp Maintenance for IT Infrastructure procured as a part of this project 4 Setting up Helpdesk Services and provide support to users at Departments locations in compliance to the defined SLAs and providing support to all users at specified locations 5 Provide Handholding manpower at DERC on a 24 X 7 basis Bidder shall provide people with right skill sets to manage the operations of DERC Handholding manpower should train police personals for day to day operation of call dispatch function Note 1 WAN Connectivity from SERC State Level to DERC District Level will be provided by the System Integrator SWAN may be used as the back up network However Departments may have the discretion to use the SWAN as primary connectivity and discard the SI provided network during the project duration 2 5
220. y Dated this day of 2010 For the Bank of Agent Manager Request for Proposal for READi System Vol 101 Department of Revenue Rehabilitation and Disaster Management Punjab and Punjab Police 11 6 Bid Cover Letter Cover Letter Date To The Nodal Officer READi system ADGP L amp O Punjab Police Head Quarters Sector 9 Chandigarh 160009 Dear Sir Ref RFP for Selection of Bidder for Implementation of READi system Having examined the RFP the receipt of which is hereby duly acknowledged we the undersigned offer to provide the professional services as required and outlined in the RFP for the READi system Project We attach hereto the technical response as required by the RFP which constitutes our proposal We confirm that the information contained in this response or any part thereof including its exhibits and other documents and instruments delivered or to be delivered to Punjabi Police is true accurate verifiable and complete This response includes all information necessary to ensure that the statements therein do not in whole or in part mislead the department in its short listing process We fully understand and agree to comply that on verification if any of the information provided here is found to be misleading the short listing process we are liable to be dismissed from the selection process or termination of the contract during the project if selected to do so We a
221. y hardware etc complete with polish Cabin table of min depth 2 made with 1 5mm thick laminate of standard make over 19mm thick commercial board complete with wooden beading including cutting holes amp fixing of cable manager etc complete with French polish Providing making amp fixing 6 high laminated strip using 1 5mm thick laminate over 10mm thick commercial board on all vertical surface in the entire server amp ancillary areas including low height partition brick wall partition wall cladding etc complete with polish in all respect Providing the partitions wherever required as per approved drawing 25 2 PVC Conduit The conduits for all systems shall be high impact rigid PVC heavy duty type and shall comply with I E E regulations for nonmetallic conduit 1 6 mm thick as per IS 9537 1983 All sections of conduit and relevant boxes shall be properly cleaned and glued using appropriate epoxy resin glue and the proper connecting pieces like conduit fittings such as Mild Steel and should be so installed that they can remain accessible for existing cable or the installing of the additional cables No conduit less than 20mm external diameter shall be used Conduit runs shall be so arranged that the cables connected to separate main circuits shall be enclosed in separate conduits and that all lead and return wire of each circuit shall be run to the same circuit All conduits shall be smooth in bore true in size and all ends where condu

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