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Table of Contents - The Mission Apartments E9

1. Do not overfill the kettle when making a cup of tea Only fill and boil what you need this will save you money on your energy costs too Only use the washing machine and the dishwasher when you can put on a full load It wastes both water and energy to run only a half full machine Think before throwing used water down the drain e g water in a pan after cooking this could be reused for watering plants around the house when cooled down The Mission Home Owner s Manual 2 7 ENERGY SAVING TIPS ON SAVING ENEGRY Turn your thermostat down Reducing your room temperature by 1 C could cut yout heating bills by up to 10 and can typically save up to 40 per year If you have a programmer set your heating and hot water to come on only when l required rather than all the time Close your curtains at dusk to stop heat escaping through the windows and check for draughts around windows and doors Always turn off the lights when you leave a room Don t leave appliances on standby and remember not to leave laptops and mobile phones on charge unnecessarily If possible fill up the washing machine tumble dryer or dishwasher one full load uses less energy than two half loads Only boil as much water as you need but remember to cover the elements if you re using an electric kettle A dripping hot water tap wastes energy and in one week wastes enough hot water to fill half a bath so fix leaking taps and make sure they r
2. IN THE EVENT OF ELECTRICITY SUPPLY FAILURE If there is an electrical power failure the door to the main building will fail safe which means that the residents will be able to open the doors manually MANAGEMENT OF ESTATE SECURITY SYSTEMS The Managing Agent who is responsible for the maintenance of the estate access and security systems should be advised as soon as possible of any operational problems and any matters that may compromise the security of the building The Mission Home Owner s Manual 5 2 FIRE PROTECTION For residents increased safety and to meet Fire Regulations the building s communal areas are designed to have minimal fire risks affording occupants safe access to the stairwell and exit Smoke vents are located at the top of staircases In the event of a fire they will open automatically to allow smoke to be extracted from the staircase EMERGENCY PROCEDURES If fire breaks out in your home Leave the room where the fire is straight away and then close the door Tell everyone in your home and get them to leave Close the front door of your flat behind you Do not stay behind to put the fire out Close any doors behind you as you leave Call the fire service Wait outside away from the building If you see or hear of a fire in another part of the building The building is designed to contain a fire in the flat where it starts This means it is usually safe for you to stay in
3. You notice condensation on a cold day when you breathe out watm moisture laden air or when the mirror mists over when you have a bath Condensation occurs in cold weather whether it is raining or dry It appears on cold surfaces and in places where there is little air movement You should look for it in corners near windows and in or behind wardrobes and cupboards Condensation often forms on north facing walls which are not warmed by the sun If you do not take steps to reduce condensation it can lead to some of the common problems associated with damp such as mould on walls and furniture Damp housing encourages the growth of mould and mites and can increase the risk of respiratory illness REDUCING CONDENSATION The following information has been included to give advice regarding the control of condensation Never use portable gas or paraffin heaters one litre of burnt paraffin produces approximately one litre of water vapour Where ever possible cook with lids on saucepans Make sure all your extract fans are operating correctly n very cold weather keep the heating on all the time intermittent heating causes condensation to form on surfaces as they cool n cold weather if you are out all day keep the heating on at a low setting If using a tumble dryer ensure it is vented outside unless it is a condensing dryer Home Owners should avoid covering radiators with clothes so that the system operates as efficientl
4. abrade any protective surfaces and cause corrosion Soapy water silicone or wax polishes e g Mr Sheen Pledge may be used with no risk of causing damage The Mission Home Owner s Manual BATHROOM EN SUITE MANUFACTURERS Grohe Limited World Business Centre 2 Newall Road London Heathrow Airport Hounslow Middlesex TW6 2SF 0871 200 3414 M www Gtohe co uk D lt info uk a grohe com Hudson Reed Ultra Finishing Ltd Widow Hill Road Heasandford Industrial Estate Burnley Lancashire BB10 2BQ 01282 436934 M www hudsonreed co uk Renaisance Unit G4 Morton Park Way Darlington County Durham DL1 4PQ 01325 778277 i www aquabliss co uk VENTILATION MANUFACTURER Titon International House Peartree Road Stanway Colchester Essex CO3 0JL 01206 713 800 M wwnw titon co uk b lt enquiries a titon co uk Steinberg GMBH Schiess Str 30 40549 Dusseldorf Germany 0211 520 249 0 Yai www steinberg armaturen de D lt info steinberg armaturen de Bette h www bette de Arcom A www atcombagno com Vitra JR www vitra co uk The Mission Home Owner s Manual Front Entrance amp Internal Doors Vicaima PG4W White CPL Continuous Pressure Laminate with V Groove no inlay Door Handles Satin Chrome Plate Chrome Plate Round Rose Level 08077SC Wardrobe Doors Loddenkemper Multi Sett Matt White Carcass Matt White Doors with Aluminium Strips to sides top and bottom of doo
5. Avoid heavy wet mopping or flooring of your floor with water or other products A slightly damp cloth is all that is needed using a diluted wood floor cleaner Place small carpets or rugs in high traffic areas Avoid using abrasive cleaners as these will damage the seal Avoid sharp or abrasive objects to come into contact with the floor MANUFACTURERS FLOORING Kahrs UK Ltd Unit A4 Cairo Place Endeavour Business Park 7 Penner Road Havant Hampshire POY 1QN 023 9245 3045 DX www kahrs com The Mission Home Owner s Manual 3 7 STANDARD DECOR Properties have been decorated using the following Dulux products and finishes PROTECTION OF PROPERTY FABRIC To avoid damage to the special acoustic and fire withstanding properties of the partitioning fabric drilling or cutting into the fabric of the walls and floors is not permitted SUITABLE FIXING Fixtures can be attached directly to finished dry linings using the fixing listed in the table opposite in line with manufacturers recommendations and ensuring they are appropriate for the items FIXING TO INTERNAL PARTITIONS Internal walls are 70mm stud work to which skimmed plasterboard is fixed Only lightweight objects i e wall mirrors and small pictures may be fixed to the partition walls unless advice is sought from an experienced carpenter or the maintenance department Recommended fixings Wall mirrors Expanding cavity fixing plugs and screws your local
6. DEFINED Defects that are reported to Thornsett fall into four categories Categoty 1 to be remedied within 24 hours of notification Category 2 to be remedied within 5 Working Days of notification Category 3 to be remedied within 20 Working Days of notification Category 4 the repair can be left until the end of the Defects Liability Period after 12 months of occupation Category 1 defects comprise the following Total loss of electrical power in respect of your home Unsafe power lighting sockets electrical fittings and installations heating or cooking appliances Substantial total loss of water Loss of gas supply whether total or partial Blocked flues Loss of space heating September to March only or water heating in each case whether total or partial Blocked or leaking foul drain soil stack or toilet pan Toilet not flushing Mains water gas or electricity supplies cannot be turned off at the relevant tap stop cock or switch Burst heating pipe tank or cistern Leaking roof External window door or locks not secure The Mission Home Owner s Manual Category 2 defects comprise the following insofar as not within Category 1 Faulty heating system Electrical faults Dangerous structures or installations Faulty external doors ironmongery Category 3 defects comprise the following insofar as not within Category 2 Easing of doors and windows Faulty fitted un
7. PARTNER The Managing Agent Symon Smith is responsible for matters relating to the building s communal areas for example Building amp Entry Systems Communal Insurance Lighting Roof Leaks or Flooding Access to the development Maintenance of communal equipment Communal cleaning WHO TO CONTACT Symon Smith amp Partners 277 281 Oxford Street London W1C 2DL 020 7495 7020 i www symonsmith co uk D lt Alan symonsmith com D lt Info symonsmith com The Mission Home Owner s Manual 1 4 POSTAL ADDRESS amp DELIVERIES The apartments have the following postal addresses Vergers Apartments Mission Apartments 95 Eastway 95 Eastway Hackney Hackney London London E9 5HQ E9 5GZ Aumbrey Apartments St Mary s House 95 Eastway 95 Eastway Hackney Hackney London London E9 5HE E9 5JA POSTAL DELIVERIES amp POST BOXES Aumbrey Post boxes are located at the front entrance door on Eastway Vergers Post boxes are located in the entrance lobby Mission Hall Apts 8 amp 9 Post boxes located in entrance lobby All other apartments in Mission Hall have letter boxes in their front doors The Mission Home Owner s Manual LOCATION MAP SEFUL CONTACTS DEVELOPER Thornsett Living Limited 34 Margery Street London WC1X OJJ 020 7843 9500 020 7843 9501 D lt cs thornsettgroup co uk A www thornsettgroup com LOCAL AUTHORITY Hackney Council Hackney Service Centre 1 Hillman
8. Street London E8 1DY 020 8356 3000 hy www hackney gov uk MANAGING AGENTS Symon Smith amp Partners 277 281 Oxford Street London W1C 2DL 020 7495 7020 hy www symonsmith co uk D lt Alan symonsmith com D lt Info Symonsmith com Council Tax 020 8356 3154 hy www hackney gov uk counciltax D lt counciltax hackney gov uk The Mission Home Owner s Manual UTILITIES amp SERVICES ELECTRIC British Gas PO Box 227 ROTHERHAM S98 1PD 50800 294 9650 i customerservice britishgas co uk GAS British Gas PO Box 227 ROTHERHAM S98 1PD 780800 294 9650 Ji customerservice britishgas co uk TV LICENSING Yi www tvlicensing co uk 1 6 GETTING AROUND WATER Thames Water PO Box 286 Swindon SN38 2RA 0845 9200 888 m www thameswater co uk BRITISH TELECOM 0800 800 150 h www bt com SKY TV 08442 411 665 i www sky com The closest station to the development is Hackney Wick station on the London Overground The station has easy access to Stratford The Highbury and Islington Overgound connects with the London Underground at nearby Highbury and Islington The Mission Home Owner s Manual L iX D ITI ta Lepesnery oreo At the time of printing Oyster is the cheapest way to pay for single journeys on bus tube tram DLR and London Overground services It can store up to 90 of credit which can be used for pay as you go travel You can also load your 7 day m
9. acts as an ait extractor and takes away stale air via ducting Where no mechanical fans exist the kitchen extractor re circulates air and contains the usual charcoal filter CARE amp MAINTENANCE INSTRUCTIONS Whilst the kitchen ventilation system is maintenance free the ceiling ventilator grilles should be kept clean and free from dust In the event that access is required to the ceiling vents and ventilation unit the power supply should be turned off at the isolator and a competent engineer called MANUFACTURER Titon International House Peartree Road Stanway Colchester Essex CO3 OJL 01206 713 800 Yi wrww titon co uk b lt enquiries a titon co uk CARE amp MAINTENANCE APPLIANCES General guidance is included below Please refer to the individual appliance manufacturer s instructions included in this pack Neither the Landlord nor the managing agents are responsible for routine servicing For the warranties to apply appliances must be maintained by the property owner in accordance with the manufacturers recommendations Warranty documentation for appliances should be completed by the purchaser and registered with the manufacturer in accordance with manufacturers instructions CARE amp MAINTENANCE KITCHEN UNITS Whilst modern materials and finishes provide good heat and stain resistance excessive heat from hot saucepans etc should not be permitted to come into contact with any surface
10. hardware store can advise on the exact type if you tell them The wall construction and what you intend to fix Light pictures Steel pin and hook Heavy Art Specialist plasterboard fixings available from hardware store FIXING TO DRY LINED WALLS These are formed from insulated plasterboard made of 12 5mm plasterboard and 25mm of sound densing quilt insulation held in place by small areas dabs of plaster Only lightweight objects i e wall mirrors and small pictures may be fixed to dry lined walls unless advice is sought from an experienced carpenter or the maintenance department There are noggins behind plasterboard at the windows Recommended fixings Wall mirrors Expanding cavity fixing plugs and screws your local hardware store can advise on the exact type if you tell them the wall construction and what you intend to fix Small pictures Steel pin and hook Heavy Art Specialist plasterboard fixings available from hardware store The Mission Home Owner s Manual FITTING CURTAINS AND BUILDS A combination of cavity fixing or self tapping screw may be necessary dependent upon the type of fitting As there is no patress the required fitting will be determined once the hole is drilled The use of heavy curtains should be avoided FITTING ITEMS TO WALLS OR CEILINGS Caution should be exercised as electrical cables and water pipes may be running within the wall or ceiling areas Cables which usuall
11. men EL LLL T i Vir TiTi JH JHHI I rT The plan above shows the location of the bicycle storage on the ground floor of the mission hall building In order to access this storage you need go upstairs the ramp besides the caf turn right right again then left into the staircase corridor and it is the first corridor on your left hand side The Mission Home Owner s Manual 1 8 IMPORTANT INFORMATION 473 Bethnal Green Road 15 16 The Mall London E2 90H London E15 1XL 020 7729 9218 0845 740 4404 Santander Natwest Bank London Community Credit Union HSBC Bank Plc 39 Broadway 20 Amhurst Road London E15 4QN London E8 1 W 0845 765 4321 0845 301 9164 Nationwide 565 Roman Road London E2 5EH 0845 266 0635 Post Office 26 28 The Broadway London E15 4C S 0845 722 3344 o E Diiia Working together for a safer London POLICE Stratford Police Station 18 West Ham Lane REMEMBER IN THE CASE OF Stratford 9 9 9 E15 4SG AN EMERGENCY CALL NON EMERGENCY CALL 112 Bow Police Station 111 117 Bow Road London E2 2AN Wick Health Centre Homerton University Hospital 200 Wick Road Homerton Row London E9 5AN London E9 6SR 020 8986 6341 020 8510 5555 for London www tfl gov uk www tfl gov uk roadusers cycling 14808 0843 222 1234 aspx 0845 026 3630 Transport The Mission Home Owner s Manual CHAPTER 2 LOOKING AFTER YOUR HOME The Mission Home Owne
12. mm tile 645402 Colour RCLA 08 Grey The Mission Home Owner s Manual The Aumbrey Strata Tiles No 1 Febal 40mm Latitude Gloss ner Pollimerico Lucido White Handless Bosch amp thick Square 100mm x No 3 Bianco White Indesit Edge Colour 300mm tile Gloss Grafite Colour RCLA No 4 645402 08 Grey No 5 No 6 No 7 The Mission Home Owner s Manual KITCHEN VENTILATION Light i ms eo oe ie b B me mf Intensive Setting Cooker Extractor Fan Picture 1 On Off Switch Picture 2 Each kitchen is fitted with a Bosch Telescopic extractor hood with two speeds which discharges cooking aromas picture 1 To operate use on off buttons located on the left of the extractor picture 2 above There is a filter within the unit which should be changed cleaned regularly please refer to the user manual Each kitchen is fitted with a Titon extract system that constantly extracts moist and polluted air from the kitchen The system has an integral humidity sensor which increases the speed in proportion to the relative humidity levels saving energy and reducing noise In order to increase the speed simply press the fan boost switch on the kitchen wall on the side of the fridge freezer Please refer to manufacturer s instructions for further details The Mission Home Owner s Manual Note Extractor Fan Where there is a mechanical bathroom fan the kitchen extractor
13. or otherwise The Tenant shall not use the Flat for any 3 13 9 1 public or political meeting 3 13 9 2 illegal or immoral purpose 3 13 9 3 gambling betting or gaming or The Mission Home Owner s Manual 3 14 3 13 10 2 15 11 3 13 12 3 13 13 3 13 14 3 13 9 4 purpose which attracts casual callers The Tenant shall not keep any pets in the Flat The Tenant shall not bring or keep any inflammable explosive dangerous or offensive substances or goods into the Flat or the Development The Tenant shall not play or loiter on the Common Parts or make any avoidable noise on the Common Parts The Tenant shall not leave any bicycle pushchair or any other item on the Common Parts or obstruct them in any way The Tenant shall comply with the terms relating to parking of cars set out in Clause Jl Alienation 3 14 2 3 14 3 3 14 4 The Tenant shall not assign underlet part with share possession or occupation or charge part as distinct from the whole of the Flat The Tenant shall not assign the whole of the Flat unless first 3 14 3 1 the Tenant shall have paid to the Landlord all Rent Service Charge Insurance Rent and other sums payable under this Lease which have fallen due before the date of the assignment and 3 14 3 2 the Assignee has covenanted by deed with the Landlord and the Superior Landlord in such form as the Landlord and the Superior Landlord reasonably require that during the Term the As
14. see chapter 1 2 for further details WHAT THORNSETT LIVING LTD WILL DO If responsibility for remedying a problem lies with Thornsett and or their building contractor they will arrange to resolve the issue For appliances within the property that are provided with a manufacturer s warranty contact should be made directly with the manufacturer or supplier COMPLAINTS amp DISPUTES If your complaint has not been dealt with to your satisfaction you may contact Premier Guarantee who will deal with the complaint under the terms of your Home Warranty policy Where the dispute falls outside Premier Guarantee s own disputes resolution scheme you will be offered the opportunity to refer the complaint to the independent Disputes Resolution Scheme provider You must bring the claim within three months of Thornsett s final response to the original complaint or within three months after the original complaint whichever is later The Consumer Code for Homebuilders Adjudication Scheme 1s provided independently by IDRS Ltd for resolving disputes between homebuilders and homebuyers who are covered by the code For further information contact Consumer Code Consumer Code IDRS Limited 24 Angel Gate City Road London EC1V 2PT 020 7520 3800 The Mission Home Owner s Manual 1 2 CUSTOMER SERVICE DEFECTS LIABILITY PERIOD Thornsett Living Ltd in conjunction with its Main Contractor P J Hegarty who built the development will provide a
15. the window to be tilted open slightly from the top with the hinge engaged at the bottom of the window The window opening is restricted The Mission Home Owner s Manual 3 1 WINDOWS AND GLAZING The Mission Hall Never leave your windows unattended and open It is recommended that cleaning should be carried out AT LEAST every three months Window frames should be cleaned using a damp cloth and warm soapy water only Steel wool strong acids alkalis and abrasive cleaners should never be used Periodically the glazing and framework should be checked for damage and deterioration especially mastics and sealants Generally a silicone based seal is used which should not be painted The hinges and tracking should be cleaned regularly to avoid a build up of sediment Slight lubrication should be carried out when necessary with an acid free oil When painting in and around windows care should be taken to ensure that no paint covers the weather strip or the hardware The Mission Home Owner s Manual RESPONSIBILITY FOR WINDOW CLEANING Cleaning windows internally and externally within the apartment is the resident s responsibility and as per the Lease should be carried out no less than every three months Most of your windows open fully to enable access for cleaning Where applicable the managing agent will arrange for the external windows and those windows in communal areas to be cleaned periodically WINDOW OPERATIONAL PROBLE
16. their refuse from their apartment to the bin store and ALL rubbish must be placed in the bins provided There is no provision for storage of bulky packing materials ie equipment packaging therefore residents must make their own disposal arrangements Refuse collection day currently collection is made on Friday The Mission Home Owner s Manual CHAPTER 6 ESTATE MANAGEMENT The Mission Home Owner s Manual 6 1 OWNERSHIP amp MANAGEMENT ESTATE OWNERSHIP The landlord is Thornsett Living Limited 34 Margery St London WC1X OJJ and they hold the leasehold reversionary interest The freeholder being the London Diocesan Fund and the Incumbent of the benefice of St Mary of Eton with St Augustine in the Diocese of London and his successors both of 36 Causton Street London SW1P 4AU APARTMENT OWNERSHIP The tenants owners of individual homes each hold a lease for a term of 149 years less three days from 14 November 2012 subject to payment of the ground rent and service charges For clarification of the terms that apply to your individual property you should refer to your individual lease your solicitor and the managing agent ESTATE MANAGEMENT The Developer has appointed a Managing Agent with responsibility for management of the estate and related issues Note Lease For clarification of the terms that apply to your apartment you should refer to your individual lease your solicitor and the managing agen
17. to let someone in or out press the door open button lt gt bn the control panel NB Passengers must not lean against the door or try to prop doors open as this will affect the operation of the lift After a short period w ithout movement in and out of the doorway the lift car doors will automatically try to close If the door sensors detect either movement or an obstruction in the doorway the lift car doors will remain open for a further period After multiple failed attempts to close the lift car doors will eventually lock open EMERGENCY PROCEDURES For emergency purpose the lift car is fitted with An Alarm push button which will sound an audible alarm in the lift shaft and initiate a telephone call to the Lift Company Control Centre Emergency battery back up lighting If a passenger is trapped in a lift car The Alarm button on the control panel must be pressed for at least 5 seconds for the lift car to be automatically connected to the Lift Company Control Centre by a hands free telephone link An Emergency Operator will then be able to talk to the passenger and advise them how long it may be before an engineer can release them Residents hearing the alarm should try to talk to the trapped passenger and if necessary call the managing agent The Mission Home Owner s Manual Note Reporting lift faults All problems with the lift should be advised to the managing agent without
18. 0 2 5 aerial or satellite dish 3 10 2 6 sign including any to let or for sale signs or 3 10 2 7 advertisement The Tenant shall display and maintain all notices which the Landlord may from time to time reasonably require to be displayed at the Flat Default notices Del Lez If the Landlord gives to the Tenant Notice of any defects wants of repair or breaches of the Tenant s Covenants the Tenant shall within one month of such Notice or as soon as reasonably possible in an emergency begin and then diligently continue to comply with such Notice to the reasonable satisfaction of the Landlord The Mission Home Owner s Manual 3 12 3 13 ST Use 2 12 2 5129 If the Tenant fails to comply with the provisions of Clause 3 11 1 or fails to complete compliance with the relevant Notice to the reasonable satisfaction of the Landlord within two months or sooner in an emergency the Landlord may enter the Flat and carry out all or any of the works referred to in the Notice and the Tenant shall pay to the Landlord on demand as a debt all costs and expenses including professional fees thereby incurred The Tenant shall not use the Flat except for the Permitted Use The Tenant shall provide the Landlord with a set of keys to the Flat to enable the Landlord to enter the Flat for security purposes or in an emergency Nuisance and prohibited uses 2215 2 3 13 3 3 13 4 215 9 3 13 6 ulis 7 3 13 8 LI T
19. 12 months defect liability period During this period we will instruct our contractor to deal with defects reported to us WHAT IS A DEFECT A defect is a building flaw or a design mistake that reduces the value of the home and or causes a dangerous condition Some defects are obvious water leakage but many are less obvious Common defects are water leakages faulty electrics or heating system 12 MONTHS DEFECTS LIABILITY INSPECTION A defect liability inspection will be carried out after 12 months of occupation to ascertain whether any defects have appeared which are due to faults attributable to materials workmanship design method of construction frost and will be made good by the Contractor The defects liability inspection will be conducted towards the end of your first twelve 12 months of ownetship by a representative of Thornsett and the Contractor The inspection will ensure that there is no defect which may not have been apparent to you and that could have an impact on the fabric of the building You will be notified in good time to advise you that these inspections are due to commence HOW TO REPORT A DEFECT Any problems or issues which affect your property should be reported to Thornsett by email as soon as reasonably possible If a repair arises out of misuse of or damage to the property the cost of the repair will be borne by the Owner Reasonable access will be required to your property to carry out any necessary re
20. MS OR BREAKAGES In the event of any problems consult with the managing agent GUARANTEE The guarantee for the windows is covered under the Premier Guarantee New Homes Warranty for 10 yeats MANUFACTURER Rationel Windows UK Ltd APW Glazing Limited 7 Avonbury Business Park North Plaza Howes Lane Bicester Park Plaza Oxfordshire Hayes Way OX26 2UA Health Hayes 01869 248181 Staffs 01869 249693 WS12 2DB M www rationel com 01543 496845 i www apwglazing co uk The Mission Home Owner s Manual 3 2 INTERCOM Please refer to the user manual provided in the home owner pack for instructions The Mission Home Owner s Manual 3 5 KITCHEN UNITS amp APPLIANCES APPLIANCES Residents MUST fill in and return all guarantees registration cards in order to activate warranties These cards can be found in the kitchen appliance pack Alternatively you can go online and register the appliances at www bosch co uk and www indesit co uk SERVICE CALLS Residents are responsible for reporting any issues with their appliances directly to the manufacturer When reporting a problem with an appliance you will need to contact Bosch and Indesit customer care Your product s model and serial numbers will allow Bosch and Indesit to identify the exact model of the appliance you have These numbers can be found printed on a rating plate shown below which is located on the appliance The rating plates usually are located around the
21. Spillages of any kind should be quickly removed to avoid the possibility of staining and distortion Materials are sealed for protection but prolonged exposure to moisture and heat could cause materials to degrade CLEANING For all surfaces it is important to use only a soft cloth slightly dampened with water and a mild detergent solution This will be suitable for the interiors of cabinets drawer boxes frontals in both timber and synthetic materials work surfaces and decorative in fills Following cleaning a The Mission Home Owner s Manual polish with either a soft lint free cloth or window leather will ensure all excess moisture is removed and surfaces are left safe and attractive Under no circumstances should any of the following products be used for cleaning your kitchen SCOURING PADS Scourers could scratch and disfigure the surface Only careful use on the inside of the cabinet for moving stubborn stains can be recommended m ABRASIVE CLEANING AGENTS These can cause surfaces scratches but also may leave deposits in the grain and texture of the material The Mission Home Owner s Manual WORKTOPS PROTECT FROM SCRATCHING While no harm will be caused by crockery and other kitchen utensils being moved about on the worktop the surface can be damaged if used as a cutting surface PROTECT FROM MOISTURE It is important to wipe up all spilt liquids especially around joints and cut outs PROTECT FROM STAINS
22. Table of Contents WEB B Gen c cnr aang nee gern ee eo ee eee WHY INE THIS MANUA oc aes t 1 USEFUL INFORMATION AND CONTACTS widacsssnsssiccaiedasionenacdsnnteutecesentiancatictgsenedescsbaaveceans tele PUN as RIN aecteecrvneatcoceatueecnneade E A E E E E Eo CU ROT RE ER VICE ea E en ee 1 3 COMMUNAL AREA EMERGENCIES amp REPAIRS eere enne nnne nnne FEE Gs id el BIBL ran BB PET rrr Ee PSLE TOR c Neer rer te tremens E meme ere a errr ne are eee er ee ree ee Loe NC essere a a 2 LOOKING APTER YOUR THOME iioctecuutistissceisephetinentuonm Due tiun sa On cH ELaE pido I ra E RON ERO PEcRU To dee ebeE bin 24 CARE amp MAINTENANCE GOIDANGE 2 8 206 Sita pia dU dito si ciedccas send ceeteanineentesaes ZEE CE TILES e De PER ODDS UL cT m DA PROLONGED ABSENCE s cudtesesdensedqaqesonstssumdsd penes etd det dude csqn E dI dubesosdto P MdR De au E UoD NN Lo EE US PRIEST id Wl qe 20 ENERGY P dele qE PATE Deb s Alit TM sata 3 APARTMENT PIXTURES amp FITTING ou entueciiave uua eU egutievE E nM OR DUEFUN UTOR 3 1 LIGHTING amp BULB MAINTENANYUQCE eese eene snha snnt saa asa t trees aaa e seen ana SM WINDOWS AND GLAZING Vergers and Aumbrey Wledge e
23. The Mission Home Owner s Manual 6 3 SERVICE CHARGES ANNUAL BUDGET ESTIMATES amp INVOICES The managing agent will be responsible for the production of financial budgets for the running costs of the building in accordance with the lease Estimated Service charge payments are due quarterly in advance on the usual quarter dates in each year and demands based upon the annual budget will be issued in advance by the managing agents A balancing charger if any is payable within 14 days of delivery by the Landlord to the Tenant of the annual accounts the accounts being prepared to 31 December in each year or such other date in each year as the Landlord may stipulate The proportion applied will be as specified in the lease for each property and in accordance with the managing agent s scheme for the building ANNUAL RECONCILIATION The service charge instalments are based upon an estimated budget plan Consequently each year on completion of the Managing Agent s audited accounts each property owner will receive a reconciliation statement showing any credit or debit balance on their service charge account Any debit balance will be immediately payable and any credit balance will be offset against future instalments The managing agent is required to prepare an annual account of the maintenance expenses distinguishing between actual expenditure and a reserve for future expenditure for the 12 month period ending 31 December The accoun
24. The decorative laminate surface will resist most household chemicals However damage may occur if strong chemical substances such as bleach curry beetroot juice concentrated fruit juice food colourings and dyes are left in contact with the surface Spillages of any potentially damaging chemicals should be quickly removed PROTECTION FROM HEAT The laminate surface will resist the temperature of boiling water and hot cooking splashes However damage may occur if hot saucepans oven dishes and electric irons or burning cigarettes are placed on the worktop surface To prevent damage always use heat resistant mats and ashtrays CLEANING A wipe over with a damp cloth is all that is needed for normal day to day use An occasional clean using a mild detergent and warm water will help maintain its original appearance MANUFACTURERS amp SPARES Doimo Cucine Ltd Bosch Kitchen Appliance 2 3 Mile End 0344 892 8979 London Rd PX www bosch co uk Bath Avon BA1 6PT 01225 420999 Indesit Company PX www doimocucine it Morley Way Peterborough PE2 9JB 08000 921 922 DX www indesit co uk The Mission Home Owner s Manual 3 4 BATHROOM amp WC opaco with integrated basin Wall Mounted 500mm x 480mm or Basin Series AK LY Vanity unit Agata White 600mm x 480mm Basin Mixer Topbath TP7 Chrome Washbasin Mixer Tap Basin Mounted TP7 Wash basin mixer tap basin mounted Hand shower set with integrated wall elb
25. ard turn right into the second corridor on your right down a small staircase and it is the first entrance right ahead of you The Mission Home Owner s Manual Aumbrey i e L ti k E h Hi n MI H A i if E K PEETER T E y proe nime Drm b L X I Li i F 1 gc Ji BE L hs E d a L i x f H m a k rg The refuse bins in the Aumbrey Tower are located on the ground floor of the building In order to access the refuse bins storage you will need to come down the staircase out of the corridor and walk past the second corridor on your right and the refuse bins storage will be located in the third corridor on your right The Mission Home Owner s Manual DISPOSAL OF REFUSE RUBBISH There are number of communal refuse storage areas allocated to apartments There are both refuse and recycling bins available Residents are personally responsible for transferring their refuse from their apartment to the refuse store If you find that a collection has been missed please contact the Managing Agent The refuse store includes communal bins for household rubbish and recycling We request that you take the time to separate your rubbish accordingly and actively participate in recycling Please check out the following website for further information www wrap org uk Note Disposal of refuse Residents are personally responsible for transferring
26. ated or payment of insurance proceeds is refused because of any act neglect or default of the Tenant any undertenant or their respective workers contractors or agents or any person with the express or implied authority of any of them 3 5 3 The Tenant shall renew and replace from time to time all Landlord s fixtures and fittings at the Flat which may become beyond repair at any time during the Term Decoration As often as reasonably necessary and at least every five years to decorate or treat as appropriate all parts of the Flat that are usually decorated or treated in a good and proper manner and to a high standard using good quality suitable materials that are appropriate to the Flat and in the last year of the Term to use materials designs and colours approved by the Landlord Cleaning The Tenant shall keep the Flat in a clean and tidy condition and free of vermin and pests and at least once in every month shall clean the insides of all windows and window frames and all other glass in the Flat Alterations 3 8 2 The Tenant shall not alter or interfere with any part of the Buildings or the Development which is not included in the Flat 3 8 3 The Tenant shall make no alteration or addition to the Flat except as permitted by Clause 3 8 3 or Clause 3 11 3 8 4 The Tenant may make the following alterations 3 8 4 1 an alteration to the interior of the Flat which does not alter or in any way affect the whole or any part of the stru
27. ced extent Such minor cracks are inevitable but are not classified as defects and Thornsett is not obliged to rectify them Trade emulsion which is a breathable product has been used to allow walls and ceilings to initially dry out before redecoration The drying out period should take approximately three to six months Minor shrinkage cracks should be left for this period and then filled with a DIY product such as pollyfilla or a flexible decorator s caulk DAMAGE TO DECORATIONS Thornsett cannot be held responsible for damage to additional decorations which have been applied too soon The Mission Home Owner s Manual If carrying out any works in your home we recommend considering the use of low VOC Volatile Organic Compound products and the use of certified timber Using low VOC products will mean a cleaner healthier environment for you and your family SUMMARY WHAT IS THE OPTIMUM TEMPERATURE SETTING The recommended room setting is 20 C 68 F IS IT NORMAL TO SEE CRACKS IN WALLS Yes It is perfectly normal to see small cracks as the building materials shrink in the normal course of drying out ARE THESE STRUCTURAL DEFECTS These small cracks are not structural defects and can be filled and covered in the normal course of redecoration WHEN CAN START REDECORATING After one year WHO DO CONTACT IF I HAVE DOUBTS OR QUERIES CONCERNING REPAIR OR MAINTENANCE ISSUES Residents should contact the Managing A
28. ching on the surfaces In the interest of safety baths and shower trays must not be polished with wax or silicone polish e g Pledge Mr Sheen A sealant has been applied around your bath and shower tray where water splashes occur Owing to natural drying of your new home these areas may become vulnerable to movement SHOWER HEADS Heads should be cleaned using a mild solution of washing up liquid mixed with water Don t use anything caustic Mild detergents are to be used instead of branded cleaners which are too harsh for the chrome shower Register your shower at www vado uk com guarantee registration php for your 12 year guarantee SANITARY WARE China basins pedestals WC pans WC cisterns and shower trays The recommended listed above should be followed for chinaware with the exception that occasional use of abrasive cleaners e g Ajax Cif will not damage glazed surface Proptietaty bleaches and toilet pan cleaners may be used as required with no risk of damage to the china or glaze In the event of fine scratches in the sanitary ware surface a fine abrasive cleaner e g Brasso or similar metal polish may be used but it is recommended that great care be taken if employing such cleaning methods TAPS amp HINGES Under no circumstances should cleaners containing abrasive pastes or chemicals be used The use of cleaners of this type whether on stainless steel chrome gold or white taps or hinges will
29. cture of the Buildings The Mission Home Owner s Manual 3 9 3 10 3 11 3 8 5 3 8 4 2 the installation of or an alteration to a Conduit forming part of the Flat and 3 8 4 3 such alterations as the Tenant may be obliged to carry out pursuant to any Enactment with the Landlord s Consent which shall not be unreasonably withheld or delayed and shall be contained in a formal licence Before consenting to any alteration under Clause 3 8 3 the Landlord may require 3 8 5 1 the submission to the Landlord of drawings and specifications in triplicate showing the proposed alteration and 3 8 5 2 the execution of the formal licence referred to in Clause 3 8 3 in such form as the Landlord reasonably requires Overloading of floors and services 0 02 INI The Tenant shall not overload the floors of the Flat or suspend any excessive weight from the roofs ceilings walls or structure of the Buildings and shall not overload the Conduits or Utilities in or serving the Flat or the Buildings The Tenant shall not do anything which may subject the Flat or the Buildings to any strain beyond that which they are designed to bear with due margin for safety Aerials signs advertisements etc 510 2 3 10 3 The Tenant shall not install or display on the exterior of the Flat or in the windows of the Flat any 3 10 2 1 canopy 3 10 2 2 flag 3 10 2 3 flower pot or hanging basket 3 10 2 4 clothing ot washing 3 1
30. delay Door closing time delay The time delay before the door automatically closes is adjustable If problems are encountered contact the managing agent who can arrange to have the time delay period adjusted Use of the lift The lift is primarily designed to carry passengers and their light luggage The lift cannot be used to move furniture or heavy goods Residents must make arrangements or hire a cherry picking lift to supply heavy goods directly to apartments or for movers to carry furniture up the stairs Residents may be held responsible for any damage caused to the lift if this guidance is not followed The Mission Home Owner s Manual 5 4 COMMUNAL LIGHTING Communal Hallway Lighting External Mission Hall Lighting Movement sensors operate lighting to the communal lobby areas The Managing Agents can adjust the duration of illumination The external lighting to the main entrance and terraces is operated automatically via photocell and will illuminate once the external lighting reaches a certain level Notes In the event of electricity supply failure All communal areas are fitted with emergency lighting The Mission Home Owner s Manual 5 5 REFUSE BINS Verger and Mission Hall The refuse bins for the Verger and the Mission Hall are located on the ground floor of the verger building In order to access the refuse bins storage you will need to come down the staircase located next to the riser cupbo
31. e The consideration for any supply made by the Landlord under this Lease is exclusive of VAT The Tenant shall pay to the Landlord an amount equal to any applicable VAT in addition to any such consideration at the same time and in the same manner as that consideration The Mission Home Owner s Manual 3 4 3 5 3 6 3 7 3 8 3 8 4 In every case where the Tenant is required to reimburse the Landlord for any payment made by the Landlord under the terms of or in connection with this Lease the amount to be reimbursed shall include an amount equal to the amount of any VAT payable by the Landlord on that payment except to the extent that the Landlord can recover that VAT as input tax Rates and outgoings 3 4 2 The Tenant shall pay all council tax rates taxes duties assessments impositions charges and other outgoings of any type payable in respect of the Flat or by the owner ot occupier of them except any tax assessed on the Landlord in respect of its ownership rental income from or dealing with its interest in the Flat 3 4 3 The Tenant shall pay all charges for supplies of Utilities to the Flat during the Term including any connection charges standing charges and meter rents Repair 3 5 2 The Tenant shall keep the Flat in good and substantial repair and condition but the Tenant shall not be liable to repair or make good damage to the Flat by the Insured Risks except to the extent that the insurance has been invalid
32. e its flow is controlled by the main stop valve which allows you to turn off the supply in an emergency or for maintenance Your stop valves are located in the hallway cupboard at high level see the picture below From the stop valve the water is distributed around the home via a direct feed system WATER METER Individually numbered water meters for the Aumbrey Wedge are located in the bike store on the ground floor near the entrance Individually numbered water meters for the Vergers are located in the riser cupboard on the ground floor of the Verger Individually numbered water meters for the Mission Hall apartments 1 5 are located on the footpath outside the main arch entrance Individually numbered water meters for the Mission Hall apartments 6 10 are located in the riser cupboard on the ground of the Verger Meter Serial Number Stop Valve Meter Reading Cold water supply to flat The Mission Home Owner s Manual Waste blockages and water leaks In event of waste blockages in the bathroom access to the waste pipes is afforded via access panels in the bath panels However the cause of a blockage may be from either your or another s apartment Consequently in event of waste blockages or water leaks from another apartment contact the Managing Agent who will advise upon what action to take Location of rodding points within the apartment Rodding points may be located behind a tile in the bathroom Should this be t
33. e fully turned off Use energy saving light bulbs They last up to 10 times longer than ordinary bulbs and using one can save you around 45 ovet the lifetime of the bulb This saving could be around 70 over its lifetime if you re replacing a high wattage incandescent bulb or one used for more than a few hours a day Do a home energy check Just answer some simple questions about your home and Energy Saving Technology EST will give you a free impartial report telling you how you can save up to 250 a year on your household energy bills The Mission Home Owner s Manual CHAPTER 3 APARTMENT FIXTURES amp FITTINGS The Mission Home Owner s Manual 3 APARTMENT FIXTURES amp FITTING 3 1 LIGHTING amp BULB MAINTENANCE Generally spotlights with transformers are fitted in the kitchen bathroom en suite bathroom living room and bedrooms MAINTENANCE 240V PAR20 ALL ROOMS Please note you cannot ALUMINIUM FIXED replace the bulbs and 11W LOW ENERGY will need to replace the DOWNLIGHT WHITE whole unit COLOUR REF AU DLM841W 240V PAR20 BATHROOMS Please note you cannot ALUMINIUM IP65 11W replace the bulbs and LOW ENERGY will need to replace the DOWNLIGHT WHITE whole unit COLOUR REF AU DLM843W BULBS BATHROOM EN 240V PAR20 11W SUITE CABINET COMPACT FLUORESCENT LAMP REF AU GUF4011 PENDANT LIGHT BEDROOMS AND N A WITH 20 WATT LOFT CEILINGS SPIRAL ENERGY SAVING LAMP WITH BC FITTING The M
34. ed on the toof The IRS System will provide reception of the following media services A media plate above is installed in each habitable room Users should connect a male to female UHF cable from the socket on the plate above into the socket in the back of your TV You should re tune your TV once this has been connected Female lead Male lead The Mission Home Owner s Manual TELEVISION LICENCES Residents are responsible for paying their own Television Licence 0870 241 6468 vii www tvlicensing co uk For more information on Sky Television please visit www sky com or call 08442 411 665 SERVICE PROVIDERS SKY 08442 411 665 i www sky com The Mission Home Owner s Manual There is no power going to my TV Check that the TV is properly connected to the power socket and aerial socket Did this solve the problem TROUBLESHOOTING Check RCD and see if any switches are in the OFF position If possible plug another TV into the socket If it works it is likely to be a fault with the TV Report problem to Thornsett During the defect period I have no picture on my TV Is the SKY receiver box On Turn box off from plug and wait for 20 seconds Turn back on Did this solve the problem Contact SKY The Mission Home Owner s Manual 4 6 TELEPHONE There are telephone sockets in all rooms which are cabled to connect to analogue telephone and Internet services In order to u
35. ene 3 1 WINDOWS AND GLAZING The MuisstotELall siete eie iee cute dona a soc oro sor Rt ra PER a red RP dri nes ete 2 2 INTERCON Pr c 3 3 KITCHEN UNITS S IN ernes n sem datu isto gatos esate icine nna bdo dated uam Mo AMMUDs 3 4 lo WESS EN Qo 3 5 POR 3 6 i feodo S VES 20 0B HBSBIDQO c Sr E SUN ub S NUM 4 APARTMENT SYSTEMS amp SERVICES eeeeeeeeeee nennen enun nennen nnns r santet AEE MEE SESS Ie Up d ta EE LIC Qu Le c o 2 AMERCT e 8 uA qc 44 FIRE PROTECTION 4 5 4 6 4 7 4 8 5 1 52 5 2 5 4 eo 6 1 6 2 6 3 6 4 6 5 6 6 6 7 ACCESS amp SECURITY FIRE PROTECTION COMMUNAL LIGHTING REBUSE BUNS cressa OWNERSHIP S MANAGEMEN T i edeest estuiN erat inet etude teer Ee tatit m be Gs Atak nalars MANAGING AGENT SERVICE CHARGES INSURANCE aet en eniiien nie GROUND REN VF etin SALE OR SUBLETTING RESIDENTS OBLIGATIONS INTRODUCTION WELCOME TO ST MARY OF ETON In 1880 Eton College established a mission to carry out charitab
36. ents listed in Schedule 4 so far as they are still subsisting and capable of taking effect and relate to the Flat The Mission Home Owner s Manual
37. ertificate of cover Full insurance policy details and a copy of the latest Certificate of Cover can be obtained on request from the managing agent s office Apartment front door lock The Lease provides that the Tenant should provide the Landlord with a set of keys to the apartment front door to enable the Landlord to enter the flat for security purposes or in an emergency and furthermore if an insurance company requests details about the type and standard of lock fitted and whether it conforms to standards you can confirm that the lock to the apartment entrance The Mission Home Owner s Manual 6 5 GROUND RENT PAYMENT amp RENT REVIEW ARRANGEMENTS The rent sum as specified in each lease and due to the Landlord is payable in advance on 1 January in each calendar year This sum will be demanded and collected yearly in advance by Symon Smith amp Partners on behalf of the Landlord RENT SUMS The Rent shall be fixed for each twenty five year period of the Term commencing on ia November 2012 the Base Date a For the first 25 years of the Term of 250 00 per annum 1 bed apartments 350 00 per annum 2 bed apartments and 375 00 per annum 3 and 4 bed apartments the ground rent being increased on 1 January 2037 b Every 25 years thereafter to be increased every 25 years in accordance with the formula set out in the lease Please refer to your individual Lease for amount applicable to your apartment T
38. es to adapt rather than close meaning it thrives both day and night The area is criss crossed by hidden waterways canals and surrounded by green space Victoria Park to the west Hackney Marsh to the north and the Queen Elizabeth Park to the east The canal network acts as a pedestrian highway to the rest of London and further out the Lee Valley Park WHY YOU NEED THIS MANUAL The manual and associated documents have been designed to provide new home owners with comprehensive guidance relating to the ownership and maintenance of their home All aspects of apartments and the estate have been covered Residents should ensure they consult the manual prior to making contact with the developer or managing agent in order to avoid unnecessary call out charges It is recommended that new residents should Refer to the manual and terms of the lease prior to making any changes within the property Maintain all aspects of the property in accordance with the manufacturers instructions and guidance provided by the developer Complete and register all manufacturers warranties in accordance with their instructions Keep all documentation e g manuals warranties and guarantees etc Keep copies of all financial and other records e g service charges maintenance records and receipts Keep the manual readily available within the property for the benefit and safety of any visitors tenants or subsequent owners NOTE Content
39. eter will be located in the riser cupboard on your floor and a meter no will be on your handover report The Mission Home Owner s Manual Electric Meter There are 5 amp sockets installed in the lounge and bedrooms in all the apartments These are primarily used for lamps and once plugged in to these wall sockets using their round pin plug function can be controlled via the wall switches IMPORTANT INFORMATION If a circuit is overloaded or an appliance develops a fault an MCB a miniature circuit breaker in the electricity consumer control unit protecting the circuit will switch OFF automatically this is to help prevent serious accidents which may result in damage and injury Inside the consumer control unit are labels identifying which switch known as a miniature circuit breaker ot MCB covers which parts of your homes electricity supply If the reason for the MCB going to the OFF position is not clear then put the MCB switch back to its original ON position If it will not stay on then complete the following l Switch OFF and unplug any appliances on that particular circuit By attempting to return the MCB switch to the ON position after removing each appliance it is possible to identify the faulty appliance 2 As each appliance is disconnected unplugged try to reinstate the MCB on the circuit If there is a faulty appliance it will trip OFF each time until the faulty appliance is disconnected At this point the MCB
40. g something in Unplug and check RCD Report problem to Thornsett Managing Agent Dependant on defects period The Mission Home Owner s Manual 4 2 HEATING ROOM HEATING Heating is powered by a Vokera Boiler Unit which is located in your hallway cupboard picture 1 and generates heating and hot water The on off timer settings are controlled via the boiler unit The underfloor heating manifold is located in the hallway cupboard picture 2 You have a thermostat picture 3 to control temperature in each habitable area please refer to the user manual Figure 2 Figure 3 Figure 1 The Mission Home Owner s Manual WATER HEATING Your water is heated by the boiler unit There is an individual heat boiler located in your hallway cupboard Water from the rising main is directly heated and distributed from the basement to the hot taps around your apartment There is a control on the boiler to set the temperature of the hot water from the taps This has been factory set at 40 and shouldn t need to be adjusted as the hot water is constant OPERATION A programmer is provided to turn the heating on and off and you should adjust the settings to suit your own requirements please refer to the user manual In cold weather it might be necessary to leave the heating on for longer periods than in milder weather A room thermostat is provided to regulate room temperatures room by room The owner Landlord will need to ar
41. gent for guidance The apartment conforms to current Building Regulations intended to ensure residents benefit from prescribed construction standards including essential health and safety features To protect the integrity of the property appliances systems and services residents should observe the guidance provided in this manual and the various manufacturers appliance manuals separately provided The Mission Home Owner s Manual 2 3 MAINTENANCE SERVICE AND MAINTENANCE CHECKLIST The list below suggests items which should be considered for regular servicing maintenance or testing in accordance with the manufacturers or installers recommendations Scope of Checklist This list is not exhaustive and should not be considered to be or relied upon as the only list of tasks to be arranged Service Maintenance or testing frequency Refer to manufacturer s literature where available for specific guidance on the frequency of cleaning servicing maintenance and testing But generally speaking all windows doors worktops kitchens and bathrooms are to be washed with a non abrasive damp cloth and warm water The Mission Home Owner s Manual 2 4 PROLONGED ABSENCES WHO SHOULD ADVISE OF ANY PROLONGED PERIODS OF ABSENCE Advice dates of absence and contact details to the managing agent in case of an emergency WHAT TO DO WHAT NOT TO DO WHAT TO LEAVE ALONE When leaving the property for extended periods e g exceed
42. h Building Regulations the homes are designed to meet minimum fire containment standards In between apartments party walls and ceilings provide protection from fire To maintain the integrity of the fire containment protection each of the doors leading into a habitable area incorporates An intumescent strip recessed on the top and sides of the door frame which when subjected to heat will automatically expand to reduce the rate of which heat and smoke will penetrate the doorways To maximise protection and contain fire These doors should be kept properly closed at all times The storage of combustible materials that might exacerbate a fire or impede the passage of people into or out of the apartment should be prohibited Please refer to the check test as per the user manual for further instructions The Mission Home Owner s Manual SMOKE ALARM amp HEAT DETECTORS Each apartment has a mains operated smoke and heat detector The alarm will sound if it detects fire or potential risk of fire Typically there is one heat detector located on the kitchen ceiling and one smoke detector in the hallway If the activation is a false alarm the unit may be silenced by pressing the Test Hush button for a few seconds This action will silence the alarm for approximately 10 minutes after which the unit will automatically re set However if the smoke density increases when in silenced mode the alarm will automatical
43. he Mission Home Owner s Manual 6 6 SALE OR SUBLETTING To conform to the lease when the ownership of a property is to be transferred or a property is to be sublet the landlord and management company must be formally advised of the transaction via the managing agent and preferably before legal agreements are entered into When selling a property your solicitor will need up to date information about the insurance of the building service charges etc You may be able to supply the solicitor with some of this information yourself but if not the solicitor should apply in writing to the managing agent who will charge a fee for this service Note Formal notification to the landlord and the management company This provision applies to all subsequent transactions following the initial purchase of a property whether a sale or letting The Mission Home Owner s Manual 6 7 RESIDENTS OBLIGATIONS The lease contains various obligations which apply to tenants and all residents in respect of the use and care of homes and communal areas which are intended to Enable residents to co exist with their neighbours as comfortably safely and harmoniously as practicable Maintain the integrity and general upkeep of the homes the building and amenity areas These obligations are enforceable by the landlord and the management company Furthermore the management company may at any time impose and vary reasonable regulations
44. he Tenant shall not do anything in or about the Flat or the Buildings which is or might be or become a nuisance or which causes or might cause danger damage annoyance inconvenience or disturbance to the Landlord or to the owners tenants or occupiers of the Adjoining Property or which might be injurious to the value tone amenity or character of the Flat or the Buildings If any nuisance occurs at the Flat the Tenant shall forthwith take all necessary action to abate it The Tenant shall not play or use any musical instrument loud speaker sound amplification equipment or similar apparatus in such a manner as to be audible outside the Flat The Tenant shall not overload any Conduits or discharge into any Conduits any noxious or deleterious effluent fluid or substance or any substance which might cause an obstruction or might be or become a source of danger or which might cause damage or injury to any person or be deleterious to health or which might harm the Flat or any Adjoining Property or any Conduits The Tenant shall take due precautions to avoid water freezing in Conduits within the Flat The Tenant shall not deposit on the Common Parts or on any other part of the Buildings any waste rubbish or refuse other than in proper receptacles provided for the purpose The Tenant shall not do in relation to the use of the Flat anything by reason of which the Landlord may incur any liability for costs any penalty damages compensation
45. he case the tile will have been attached with mastic and is therefore removable Access to rodding points Residents should be prepared to provide access if required The Mission Home Owner s Manual BATHROOM ACCESS Should you require access to the overflow or waste to the bath access can be obtained by unscrewing the bath panels Picture 1 with the help of a professional plumber Picture 1 Removable screws panel The Mission Home Owner s Manual CHAPTER 5 ESTATES SYSTEMS amp SERVICES The Mission Home Owner s Manual 5 1 ACCESS amp SECURITY RESIDENTS ACCESS Residents can access the building by using their electronic fob picture 1 which should be presented to the fob reader within the intercom panel at the front entrance door picture 2 The reader will acknowledge the fob and the door will click open 1 Access fob 2 Touch Pad VISITORS ACCESS An intercom panel picture 3 is linked to each apartment from the front communal entrance door Visitors should dial the apartment number this will call the resident who will be able to hear and see the caller on the receiver located in the individual apartments picture 4 3 Intercom at main entrance 4 durenuaun receiver in apattment The Mission Home Owner s Manual LEAVING THE BUILDING To exit the building residents should push the Touch to Exit green button located on the wall just before the communal entry exit door
46. in the interest of good building management see Chapter 6 2 EXTRACTS FROM THE LEASE TENANT S COVENANTS 3 Tenant s covenants The Tenant covenants with the Landlord throughout the Term to comply with the requirements of this Clause 3 3 1 Rent and other amounts 3 1 1 5X N 3 1 3 The Tenant shall pay the Rent including any VAT to the Landlord at the times and in the manner specified in this Lease and shall pay the Rent by banker s order or credit transfer to any bank account in the United Kingdom designated by the Landlord if the Landlord gives the Tenant Notice to that effect The Tenant shall pay the Service Charge the Insurance Rent and all other amounts including VAT other than the Rent payable by the Tenant under this Lease to the Landlord at the times and in the manner specified in this Lease The Tenant shall not exercise or seek to exercise any right or claim to legal or equitable set off or to withhold payment of any of the Rent Service Charge Insurance Rent or any other moneys including VAT payable by the Tenant under this Lease 3 2 Interest The Tenant shall pay Interest on 022 9 2 3 3 3 VAT 0 9 2 SN NO any Rent whether or not formally demanded and VAT on the Rent if applicable which remains unpaid after the date when payment 1s due and any other amount payable to the Landlord by the Tenant under this Lease which 1s not paid within five Working Days after the date when payment is du
47. ing two weeks it is recommended that the following matters should be considered for health and safety and practical reasons To maintain Kitchen appliances i e refrigerator Electricity ON Room heating at a minimum Consumer Unit temperature Smoke and heat detector units The isolator valve is located in the Can be turned To minimise build up of mineral hallway cupboard off deposits and bacteria in stagnant water and is labelled Water Sua ODE t Cam The list is not exhaustive and should not be considered to be or relied upon as the only list of tasks or events to be arranged The Mission Home Owner s Manual 2 5 ELECTRICAL SAFTEY SAFETY IN THE HOUSE Prior to contemplating or undertaking any changes to the electrical installations within the apartment you need to be aware that for your health and safety there are restriction upon what you may and may not do as prescribed by Covenants contained in the lease see chapter 6 Government legislation Consequently you are recommended to consult the Managing Agent for further guidance prior to undertaking any changes or alterations to the apartment electrical installation GOVERNMENT LEGISLATION New building regulations aimed at curbing the number of deaths injuries and house fires caused by faulty electrical installation came into force on 1 January 2005 The new rules affect anyone considering electrical work in the home incl
48. inside of the door of the appliance Rating Plate MANUFACTURER BOSCH INDESIT 0344 892 8979 08000 921 922 i WWNW zanussi co uk Yai www indesit co uk NOTE Complete all appliances Warranty Cards now fridge freezer oven hob dishwasher etc and follow the instructions for registration The Mission Home Owner s Manual For registration please go online on the above websites and register your appliances POWER SUPPLY Switches are on a multi gang socket fused spur switch picture 1 above and are labelled for each appliance These switches control the power supply to each individual appliance There is a separate switch for the hob picture 2 above These switches are located in the cupboard above the worktop The Mission Home Owner s Manual Properties are fitted with the following Doimo Cucine Door finish white glossy polymeric without handles Aluminium grooves and plinth APARTMENTS KITCHEN CHOICES AND COLOUR SCHEDULE The Verger s Building No 1 Strata Tiles No 2 Febal 40mm Latitude Gloss 9 j thick Squat 100mm x idi meioluddo Handless Bosch amp Edge Colour 300mm tile a Pollimerico Lucido Indesit ge Colour No 4 Bianco White gt Grafite Colour RCLA Gloss 645402 08 Grey No 5 No 6 No 7 No 8 Febal 40mm Strata Tiles The Pollimerico Lucido White Bosch amp thick Square on Gloss Mission Bianco White Indesit Edge Colour F ae Hall Gloss Handles Grafite
49. ission Home Owner s Manual WALL UPLIGHTERS LIVING ROOMS TO LIVING ROOMS N A WITH DOUBLE HEIGHT CEILINGS LUMINAIRE TYPE 0000 001849 221E GARRABRIDGE LIGHTING amp CONTROLS PERE SEER LARA Example of pendant light bulb The Mission Home Owner s Manual 3 1 WINDOWS AND GLAZING Vergers and Aumbrey TEREA The Mission Home Owner s Manual Your home is fitted with tilt turn windows Turn the handle upright for secure ventilation while a half turn will allow the window to swing inward on side hinges so you can easily clean the outside surface Tilt turn windows are made from strong durable UPVC simply wipe the frames clean with a damp cloth Picture 1 shows the window fully open turn the handle to a half turn point Picture 2 shows the window lock key needs to be inserted into the lock at the bottom in order to allow the window to fully open Picture 3 shows the window handle pointing in the horizontal position which enables the window to be fully opened on the side hinges to enable cleaning of the outside of the window You must continue to hold the handle in this position whilst opening the window Picture 4 shows the window handle pointing downwards in a closed and locked position Picture 5 shows the window lock key needs to be inserted into the lock above the handle in order to allow the window to open at a tilt position Picture 6 shows the handle in a vertical position This enables
50. ith all Enactments applicable to the Fiat 3 17 2 1 2 carry out always complying with the provisions of Clause 3 8 such works to the Flat as are required by or as may be necessary to prevent any potential liability or claim under any Enactment and The Mission Home Owner s Manual 3 18 3 19 3 17 2 1 3 promptly give Notice to the Landlord of any damage to or defect in the Flat which might give rise to any obligation duty of care or liability on the Landlord pursuant to any Enactment or otherwise 3 17 2 2 If the Tenant receives pursuant to any Enactment any notice order or direction ot a proposal for one or any communication it shall forthwith produce a copy to the Landlord and the Tenant shall make such objection or representation against it as the Landlord reasonably requires 3 17 2 3 Where any such notice order or direction requires works to be carried out the Tenant shall so far as the same and any relevant Enactment permits also comply with the provisions of this Lease in relation to such wotks 3 17 5 Fire precautions and equipment 3 17 3 1 The Tenant shall comply with the requirements and recommendations of the fire authority the insurers of the Buildings and the Landlord in relation to fire precautions affecting the Flat 3 17 3 2 The Tenant shall not obstruct the access to or means of working of any firefighting and extinguishing appliances or the means of escape from the Flat or the Buildings in case of fi
51. its Faulty internal doors ironmongery FINAL INSPECTION amp SIGN OFF Upon the Contractor making good the defects and notifying you as the Owner of such fact the Owner shall subject to the defects having been made good to the Owner s reasonable satisfaction sign off the defects inspection sheet without delay On rectifying a defect for an Owner the Contractor shall confirm in writing to the Owner that the relevant work has been carried out and where reasonably possible obtain written confirmation or a signature from the Owner confirming that the work has been completed to their satisfaction WHAT IS NOT COVERED IN THE DEFECT LIABILITY General wear and tear of the apartments is not covered in the defect liability period and light bulbs should be changed by the Owner and are not classed as a defect in relation to the 12 month defect liability period If a defect concerns a home appliance you will need to contact the relevant manufacturer to arrange for an engineer to attend at a time that suits you We strongly advise that you complete and return any warranty documents to the manufacturer supplier to ensure that your guarantee is validated for appliances You can do this online or complete the warranty cards which are included in the appliance pack FAILURE TO RETURN ANY WARRANTY DOCUMENTS COULD INVALIDATE YOUR WARRANTY The Mission Home Owner s Manual 1 3 COMMUNAL AREA EMERGENCIES amp REPAIRS s B s SMITH A
52. ld up of dust particles can usually be removed with a soft duster but if dust has bedded into the grain of the veneer it will have to be removed by the application of a damp or dry cloth 2 DAMP HAZE BLOOM A milky blue haze can sometimes develop due to cold conditions high humidity or condensation etc This can be removed by polishing with a soft cloth or the application of a good furniture wax but do not apply these whilst still in a damp atmosphere particularly if using aerosol type furniture creams or liquids 3 PAINT SMEARS On no account try to remove with cellulose thinners or paint strippers as this may attack the original finish If the paint has smeared it can often be removed by very carefully scraping with a sharp razor blade but care must be taken not to scrape the lacquer Warm water to which a little detergent has been added helps with some water based paints 4 RUM MARKS OR LIGHT SCRATCHES These can generally be removed or at least disguised by light rubbing with 00 grade wire wool followed by the wire wool coated with a soft wax If the marks are very light use the wax coated wire wool from the beginning as this will reduce the abrasive action 5 GENERAL AFTERCARE A soft duster should be sufficient to preserve doors in good condition but if desired proprietary furniture polishes creams teak oils etc can be applied once the dust has been removed 6 CLEANING This should be carried with soft damp clo
53. le work in Hackney Wick The result was the new church and parish of St Mary of Eton which became the heart of a diverse and local community Now over a hundred years later the parish has evolved into a highly desirable cultural hub with the church still at its centre The Mission has taken on a new shape in the form of a sensitively developed scheme of 26 luxury new build and lift style apartments located around St Mary s Church on Eastway The Mission Hackney Wick is a unique opportunity to own a home in one of London s most exciting and distinctive areas drawing inspiration both from the energy of London s past and the prosperity of the future Like many of East London s most fashionable pockets the area s industrial history has sculpted the landscape of the Wick creating a community centred around converted warehouses modern developments and narrow boats Many residents live and work in the area and in turn take pride in creating a home that embraces individuality creativity and change without compromising its history Former warehouses are now opening up as galleries bars restaurants coffee shops and exhibition spaces The Truman Brewery established in East London has just reopened its doors after two decades of closure making Hackney Wick its new home Formans Smokehouse is both exhibition space and restaurant By taking existing industries and evolving them for current day demands it is an area that choos
54. ly restart Heat Smoke alarm Detector located in the ceiling hallway mounted in the kitchen Main Fire Alarm When a potential fire risk condition occurs the alarm units will sound If necessary you should follow your emergency evacuation procedure Note Fire and smoke detector system testing and maintenance It is advised that every 6 months you should switch off the power to the alarm located in the consumer unit see Section 4 1 and gently vacuum through the vents of the alarm with a soft brush attachment Switch the power back on and test the alarm Back up battery replacements To indicate that a battery needs to be changed the detector unit will beep every 40 seconds use only batteries recommended by manufacturer The Mission Home Owner s Manual 4 5 HOME ENTERTAINMENT RADIO amp TELEVISION SERVICE OVERVIEW Your apartment has been wired for digital terrestrial BBC ITV FM and DAB radio and Sky television There is also a CAT5 network designed to carry HDMI signal over CAT5 SKY A communal SKY PLUS dish is installed on the roof Residents will need to contact SKY to arrange to provide a viewing box and card SKY is available at St Mary of Eton The apartments are pre wired to accept either SKY The apartment has been cabled with an Integrated Reception System IRS which has a playback facility to the lounge and master bedroom The SKY service is received via communal satellite situat
55. nergy consumption labelling scheme The directive was implemented by several other directives thus most white goods light bulb packaging and cars must have an EU Energy Label clearly displayed when offered for sale or rent The energy efficiency of the appliance is rated in terms of a set of energy efficiency classes from A to G on the label A being the most energy efficient G the least efficient The labels also give other useful information to the customer as they choose between various models When buying a new appliance it is recommended that you find out the energy efficiency of the model you want to buy Please refer to the EU labelling scheme We recommend purchasing A rated equipment Energy saving appliances use less energy less water and therefore save you money as well as being better for the environment LABELLING The energy labels are separated into at least four categories e The appliance s details according to each appliance specific details of the model and its materials e Energy class a colour code associated to a letter from A to G that gives an idea of the appliance s electrical consumption e Consumption efficiency capacity etc This section gives information according to appliance Pe e Noise the noise emitted by the appliance is described in decibel The Mission Home Owner s Manual RENEWABLE ENERGY The heating and hot water system in the flat is designed to be fuelled from the central plant ro
56. nto on or over the Flat and if any person attempts to make or acquire any encroachment or easement the Tenant shall immediately on becoming aware of it give Notice to the Landlord and at the request of the Landlord but at the cost of the Tenant shall adopt such means as the Landlord may reasonably require for preventing any such encroachment or the acquisition of any such easement Without prejudice to the provisions of Clause 3 14 the Tenant shall not grant any right in favour of any third party which may continue after the End of the Term including any right in favour of a communications supplier Reletting and sale notices The Tenant shall permit the Landlord at all reasonable times to enter the Flat and affix and retain without interference on suitable parts of the Flat but not so as materially to affect the access of light and air to the Flat during the last six months of the Term notices for reletting the Flat and at any time during the Term notices for selling the Landlord s interest in the Flat ot the Buildings and shall not remove or obscure such notices and shall permit all persons with the written authority of the Landlord to view the Flat at reasonable hours in the daytime on prior appointment Landlord s costs The Tenant shall pay on demand all costs fees charges disbursements and expenses incurred by the Landlord including those payable to solicitors counsel architects surveyors bailiffs in relation to or in contempla
57. of manual This manual is for guidance only it is not a legal document The contents should not be taken as contractually binding as the information may be subject to change without prior notice Buy to let purchasers We would recommend that those purchasers intending to rent their apartments to tenants to save the online PDF file containing the manual and keep it safe in the event that they require to print it for themselves or future tenants CHAPTER 1 USEFUL INFORMATION amp CONTACT 1 USEFUL INFORMATION AND CONTACTS 1 1 BUILDING WARRANTY During the first year from the date of legal completion of your property generally speaking Thornsett Living Ltd also referred to as Thornsett will rectify problems in accordance with the terms of the Premier Guarantee New Homes Warranty For further guidance see copies of the Premier Guarantee documents that were issued to your solicitor at the time of exchange of contracts and on legal completion WHO TO CONTACT Premier Guarantee 2 Shore Lines Shore Road Birkenhead Wirral CH41 1AU 08444 120 888 08444 120 333 D lt info premierguarantee co uk i Wwww premierguarantee co uk WHAT THE HOME OWNER IS REQUIRED TO DO Should any problems arise with the construction of the property during the first 12 months of occupancy please inform Thornsett in writing before the end of the initial warranty period It is essential that any problems are reported as soon as possible Please
58. om The central plant room is fired by three Low NOx condensing high efficiency gas boilers SUSTAINABILITY One key aspect of sustainability is embracing renewable energy and the development benefits from photovoltaic panels on the Verger and Aumbrey Wedge roofs To be sustainable apartments must also be energy efficient and therefore minimise their impact on the environment The apartment is built to a high standard of insulation and is pressure tested to minimise air leaking into the apartment Lighting to public areas is controlled by movement sensors The materials used in constructing the development were carefully selected from the Green Guide to minimise the impact on the environment These enhance the biodiversity of ecological life in and around the development The installation of the green roof also provides a Sustainable Drainage System In times of heavy rainfall the green roof will absorb a large proportion of the rainfall and delay flow entering the public system at a time when the public system is at maximum capacity WATER Turn off taps while cleaning your teeth shaving or washing your face You can waste up to 9 litres a minute by just letting the water pour down the sink Take a short shower rather than a bath could save you up to 400 litres a week If you do have baths just half fill them Fix any dripping tap you can waste 90 litres a week which will cost a lot more than what might just be the price of a new washer
59. onthly and annual travel card onto your Oyster card The Oyster card is reusable You can manage your card online www tfl gov uk oyster The Mission Home Owner s Manual Buses from Hackney Wick i 7 Route finder The Mission Home Owner s Manual Barclays Cycle Hire The nearest Barclays Cycle Hire docking station is located near the Cadogan Close Victoria Park and Wendon Street Old Ford Take a cycle ride it where you like then return it ready for the next person Available 24 hours a day all year round It s self service and there s no booking Just turn up and go Costs ate the same whether you te a Member or not though Members can buy the most cost effective annual access You pay for the right to hire a cycle access fee and for the amount of time you ve got it usage charge For mote information visit www tfl gov uk roadusers cycling 14808 aspx The Mission Home Owner s Manual 1 7 BICYLE STORAGE Aumbrey The plan above shows the location of the bicycle storage on the ground floor of the Aumbrey Wedge Building In order to access this storage you need to come down the stairs turn right after the lifts and it is the first corridor on your right hand side There are also 5 cycle storages located on the right hand side when you enter the main entrance of Aumbtrey The Mission Home Owner s Manual The Mission Hall me c u pum m o m aie om c c o cc Rm c ow ome c
60. ow for bath tub and shower Bath Panel Bette Form Steel Bath including feet White 1600mm x 700mm 1700mm x 700mm Mirror Cabinet Arcom Series AK LY Mirror Cabinet Toughened Glass 1400mm high x Bath Screen Top Bath Glass Bath Screen 6mm Tempered Glass 800mm wide Bathtub and Shower Alpi Concealed Thermostatic 3 way Chrome Thermostatic Diverter for Bathtub and Shower NU 55169 WC Roll Holder Soho WC Roll Holder Width Chrome 135mm Depth 48mm Height 105mm Robe Hook Minimalist robe hook chrome dipped solid brass Top Bath Shower Tray Stone Resin 45mm With Trap 1000mm x 800mm CAE integrated wall elbow for bath Chrome tub and shower Towel Radiator MHS Space Electric Radiator Model Chrome En Suite CLI041120050 1200 x 500mm Bathroom CL1041180050 1800 X The Mission Home Owner s Manual WC Vitra 550 WC Wall Hung WC with White soft closing seat WC Cistern Schwab concealed Cistern amp Frame Chrome Dual Flush 1140mm height Riva Duo Flushing Plate CARE amp MAINTENANCE INSTRUCTIONS BASINS BATH amp SHOWER SCREENS Trays and tops should be cleaned and dried as soon as possible after use In hard water areas insoluble lime salts and grime will harden on the surface and become increasingly difficult to remove It is important to ensure that when cleaning bathroom furniture only non abrasive cleaners are used e g not Ajax or Cif to prevent scrat
61. pairs Contact details ate as follows Jenny Forssell Thornsett Living Ltd 34 Margery Street London WC1X OJ D lt jenny forssell thornsettgroup co uk OWNER S NOTICE OF DEFECTS When notified we will contact the Contractor who will endeavour to respond to the Owner s notice of defects within twenty four 24 hours for emergency defects five 5 working days for urgent defects and twenty 20 working days for routine defects Please note that the Contractor their employees and their sub contractors should at all time carry clearly displayed identification when attending to defects The Mission Home Owner s Manual ABORTIVE CALL OUTS Having made an appointment with the Owner to rectify a reported defect should the Contractor attend site to rectify such defect and such defect subsequently proves not to be a defect under the terms listed below then the Contractor shall inform the Owner immediately stating the time date and reason for the abortive call outs charge UNABLE TO GAIN ACCESS In the event that the Contractor is unable to gain access to your property through no fault of the Contractor the Contractor shall make a second appointment with you to make further access arrangements to carry out the required works If having tried twice to gain access the Contractor has been unable to gain access to your property then the Contractor shall be deemed to have fulfilled its obligations in respect of the defect DEFECT
62. r s Manual 2 LOOKING AFTER YOUR HOME 2 1 CARE amp MAINTENANCE GUIDANCE GUIDANCE Residents should contact the Managing Agent for guidance in the event that they have queries concerning repair or maintenance issues The apartment conforms to current Building Regulations intended to ensure residents benefit from prescribed construction standards including essential health and safety features To protect the integrity of the property appliances systems and services residents should Observe the guidance provided in this manual and the various manufacturers appliance manuals separately provided Not undertake structural or electrical alteration to an apartment without the prior written approval of the management company to conform with The covenants contained in the lease see Chapter 6 The latest regulations relating to procedures for carrying out electrical works see Chapter 2 5 The Mission Home Owner s Manual 2 2 RUNNING IN Running in a new home requires attention to detail and awareness of heat and ventilation control to allow the expansion and contraction of natural materials to take place The following details and guidance are provided for the successful running in of your new home CONDENSATION WHAT IS IT There is always some moisture in the air even if you cannot see it If the air gets too cold it cannot hold all the moisture and tiny drops of water appeat This is called condensation
63. range for an approved Gas Safe Registered engineer to service the boiler unit annually Failure to return any warranty documents could invalidate your warranty The Mission Home Owner s Manual BATHROOM HEATING Picture 1 The bathroom towel rails are electronic thermostatically controlled by switching the on off spur above the bathroom door picture 1 MANUFACTURERS RADIATORS GAS BOILER MHS Radiators Vokera Ltd 3 Juniper West Fenton Way Borderlake House Southfields Business Park Unit 7 Riverside Industrial Estate Basildon London Colney Essex AL2 1HG SS15 6SJ 0844 391 0999 01268 546700 M www vokera co uk JR www mhsradiators com UNDERFLOOR HEATING MANUFACTURER Heddonglow Unit 3 Mill Mead Industrial Estate Mill Mead Rd London N17 9QU 020 8801 9956 4 www heddonglow co uk The Mission Home Owner s Manual 4 5 GAS SUPPLY Gas supplies the individual boiler which is located in the hallway cupboard To isolate the gas supplies please refer to the picture below E T Please note The Gas Meters in the Aumbrey are located in the plant room on the ground floor The Gas Meters in the Verger is located in the plant room on the ground floor The Gas Meters in the Mission Hall for Apartments 1 to 5 are located to the right of the Cafe The Gas Meters in the Mission Hall Apartments 6 to 10 are located in a locked room beside the plant room Please note At present you have an elect
64. re or other emergency and shall not use the fire escape doots or corridors except in emergency 3 17 4 Environmental Law 3 17 4 1 The Tenant shall not cause or permit any Contamination of the Flat or the Buildings or any Adjoining Property 3 17 4 2 The Tenant shall inform the Landlord as soon as practicable after the Tenant becomes aware of any breach or material non compliance with Environmental Law in relation to the Flat or the Permitted Use Planning The Tenant shall make no application under the Planning Enactments in relation to the Flat ot the Buildings without the Landlord s Consent and then only in a form previously approved by the Landlord which consent and approval shall not be unreasonably withheld ot delayed in relation to the Flat where works permitted by the Landlord under Clause 3 8 require planning permission Yielding up At the End of the Term the Tenant shall yield up the Flat to the Landlord 3 19 2 with vacant possession 3 19 3 with all keys to the Flat and 3 19 4 ina state of repair and condition and in all other respects in compliance with the Tenant s Covenants The Mission Home Owner s Manual 3 20 2 2 2 22 3 23 3 24 Encroachments easements and third party rights The Tenant shall not stop up or obstruct any window or light belonging to the Flat and shall not permit any new window light opening doorway passage Conduit or other encroachment or easement to be made or acquired i
65. ric hob If in the future you wish to change to a gas hob we have installed pipework for this purpose This gas installation point will be labelled in one of the base unites in your kitchen The Mission Home Owner s Manual In any event e Before fixing to walls floors and ceilings always check for buried pipes and cables using a detector e The detector will detect metal in walls and can be used to identify runs for services e g gas and electricity and should be used in accordance with the instructions If you smell gas National Grid Gas Escape Emergency 0800 111 999 If you suspect a gas leak or gas emergency in your apartment or anywhere else call National Grid s emergency number A call handling agent will log all the appropriate including e The address location of the suspected gas escape or gas emergency e How many people are at the property where the smell is most noticeable e How long the smell has been noticeable Is the smell coming from the cellar basement Are any neighbours affected Your name and phone number Any special circumstances or access information Getting accurate address details is very important as National Grid will want to make sure they send engineers to exactly the right place You will be asked to verify these details for this very reason Your address and postcode are particularly important The Mission Home Owner s Manual 4 4 FIRE PROTECTION FIRE CONTAINMENT To comply wit
66. rs with S2 Handles The Mission Home Owner s Manual Bathroom amp Shower Room Doors Vicaima PG4W White CPL Continuous Pressure Laminate with V Groove no inlay The Mission Home Owner s Manual The door and lock is a Secure by Design standard for your safety and security To enter the apartment Insert your key into the deadlock which turns the thumb turn Once you have unlocked the door push the handle in the downward position which releases the 3 point locking mechanism Once inside the apartment close the door behind you using the handle and return it to the horizontal position This will re engage the 3 point locking mechanism Then turn the snib deadlock in order to engage the deadlock Whenever you are inside ilw apartment please ensure that the snib deadlock is engaged at all times When you leave your apartment but other people are still inside close the front door and turn the key to engage the deadlock This secures the door from the outside but when the people inside the apartment exit they can do so by opening the snib When you leave the apartment empty you should close the door and turn the key to engage the deadlock In the Mission Hall there are a number of original refurbished doors with specialist ironmongery and locks which differ to the standard specification The Mission Home Owner s Manual CARE amp MAINTENANCE OF DOORS 1l DUSTY SURFACES Day to day bui
67. se Internet services you must have a telephone line activated You should contact your chosen service provider to activate this service The main telephone line comes into the building from the distribution box at basement level and routes into the apartment via the master socket located in the hallway cupboard and distributes to all rooms Your chosen supplier will need to connect the service to the main incoming point in the hallway cupboard and all other telephone points Your supplier may charge for this service TELEPHONE SERVICE CONNECTION The service is not activated and residents are responsible for arranging their own service by contacting their chosen supplier direct CABLE SERVICE No provision has been made for any alternative cable services to be available within the apartments The Mission Home Owner s Manual 4 7 VENTILATION EXTRACT SYSTEM Your apartment has a Titon bathroom and kitchen ventilation extract system that constantly extracts moist and polluted air from the property The main ventilation extractor is installed in the hallway cupboard please refer the user manual Ceiling Vent Fan Ceiling Vent The Mission Home Owner s Manual 4 8 WATER WATER SERVICE PROVIDER Water and sewerage services will be supplied by Thames Water see chapter 1 6 for contact details Residents do not have a choice over which company they choose to contract for this service As the water enters your hom
68. signee and its successors in title will comply with the Tenant s Covenants and 3 14 3 3 if the Assignee is not resident in England or Wales or is a limited company not registered within England or Wales the Tenant has provided the Landlord with an address for service in England or Wales and 3 14 3 4 the Tenant has transferred its one ordinary share in the Management Company to the Assignee The Tenant shall not underlet the whole of the Flat unless 3 14 4 1 the underlease is on an assured shorthold tenancy agreement or any other tenancy agreement whereby the Tenant does not obtain security of tenure on expiry or earlier termination of the term 3 14 4 2 the underlease contains covenants substantially the same as those contained in Clause 3 7 3 8 3 9 3 10 3 12 3 13 3 17 3 25 3 26 5 3 and 7 11 of this Lease and 3 14 4 3 the underlease provides that the undertenant must not do anything that would or might cause the Tenant to be in breach of the Tenant s Covenants The Mission Home Owner s Manual 3 14 5 The Tenant shall not be permitted to charge or mortgage the Flat as a whole save to a bank building society or other reputable financial institution 3 15 Dispositions 3 15 2 in this clause a Transaction 1s 3 15 2 1 any dealing with this Lease or the devolution or transmission of or parting with possession of any interest in it or 3 15 2 2 the creation of any underlease or other interest out of this Lease or ou
69. t The Mission Home Owner s Manual 6 2 MANAGING AGENT APPOINTMENT Thornsett Living Limited has entered into an initial one year management contract with Symon Smith amp Partners to act as the managing agent for the estate The managing agent has created a Management Scheme including preliminary financial estimates for the day to day running of the building ROLE amp RESPONSIBILITIES To carry out the management function the Landlord has appointed an independent firm of Managing Agents whose responsibilities will be specified in a management contract and will be in accordance with the terms of the lease The Managing Agents may make such estate regulations as are considered appropriate for the well being of the residents and the management of the estate in accordance with the Articles of Association and the term of the lease AUDITORS The Managing Agent must appoint an independent firm of accountants to act as auditors who will work with the managing agent to provide the audited accounts required ACCOUNTABILITY amp POWER The managing agent s books of account for the management company together with all invoices relating to the building must be open to inspection by tenants if required and in accordance with statutory requirements CONTACT Symon Smith amp Partners 277 281 Oxford Street London W1C 2DL 020 7495 7020 m www symonsmith co uk D lt Alan symonsmith com D lt Info Symonsmith com
70. t of any interest or underlease derived from it and any dealing devolution or transmission of or parting with possession of any such interest or underlease or 3 15 2 3 the making of any other arrangement for the occupation of the Premises 3 15 3 In respect of every Transaction that is register able at HM Land Registry the Tenant shall promptly following completion of the Transaction apply to register it or procure that the relevant person so applies The Tenant shall procure that any requisitions raised by HM Land Registry in connection with an application to register a Transaction are dealt with promptly and properly Within one month of completion of the registration the Tenant shall send the Landlord official copies of its title and where applicable of the undertenant s title 3 15 4 No later than one month after a Transaction the Tenant shall 3 15 4 1 give the Landlord s solicitor notice of the Transaction and 3 15 4 2 deliver two certified copies of any document effecting the Transaction to the Landlord s solicitors and pay the Landlord s solicitors a reasonable registration fee of not less than 50 00 plus VAT 3 16 Disclosing information The Tenant shall 3 16 2 notify the Landlord forthwith of any change of name or address of the Tenant 3 16 3 on demand give the Landlord full details of any derivative interest in the Flat 3 17 Compliance with Enactments etc 3 17 2 Enactments 3 17 2 1 The Tenant shall 3 17 2 1 1 comply w
71. tails Residents have a choice over which company they subsequently wish to contract with for the supply of this service ELECTRICITY CONSUMER UNITS Your electricity consumer unit is located within the hallway cupboard in your apartment which contains your main switch RCCB Residual Current Circuit Breaker and your MCBs Miniature Circuit Breakers Switching the main switch to the off position will isolate all the electrical supply to your home including the supply to the central heating system The MCBs are labelled in the inside of the lid of the consumer unit and have three spare ways RESDIUAL CURRENT DEVICE RCD Inside the consumer units the electricity supply is protected with an RCD button that will quickly cut off the supply if a fault occurs from a power outlet socket or from a lighting circuit If power fails in your apartment you should check the consumer unit to see which circuit has tripped You can then reset this circuit In the event that a MCB or RCD does not reset please contact Managing Agent Electric Consumer Unit It is recommended that the RCD should be tested every 3 months by pressing the button marked Test or T If the RCD fails to switch off the supply when pressed you should seek expert advice ELECRICITY METER Each apartment is individually metered These meters are located in the riser cupboard at each floor level of the building for example if your apartment is on the first floor your m
72. th only and a mild soap and rinse wipe over with a soft dry cloth Avoid the use of harsh abrasives any polishes or proprietary cleaners The above recommendations relate to all Vicaima door ranges The Mission Home Owner s Manual MANUFACTURER amp SUPPLIER DETAILS FRONT DOORS amp INTERNAL DOOR Vicaima Drakes Way Business Centre Marlower Avenue Greenbridge Ind Est Swindon Wiltshire SN3 3JF 011995 552 559 01793 530 193 D lt info vicaima com Mil VN W Vvicaima com WARDROBE DOORS Champion Building Services 9th Floor Hill House 17 Highgate Hill London N19 5NA 020 30055390 DX championbuild gmail com i www championbuild co uk HANDLES SDS London Ltd 185 189 Northcote Rd London SW11 6QF 020 7228 1185 gt lt www sdslondon co uk The Mission Home Owner s Manual 3 6 FLOORING Properties are finished with a combination of the following floor surfaces Lounge Kitchen Hallway amp Bedrooms Ref Linnea Oak Tide 2 Strip Kahrs Wood Flooring Matt Lacquer CARE amp MAINTENANCE INSTRUCTION FOR WOOD FLOORING All floor covering will show signs of normal wear over time By observing a few precautions and undertaking regular cleaning maintenance the life of the flooring can be extended Helpful tips Sweep or vacuum with a soft brush regularly Remove spills quickly using a soft cloth and recommended cleaning product Use protective pads under all furniture legs
73. time and communicated to the Tenant in writing Superior Lease 3 27 2 The Tenant shall not do omit or allow anything which might cause the Landlord to be in breach of the Superior Lease or which if done omitted or allowed by the Landlord might be in breach of the covenants on the part of the Landlord as tenant or the conditions contained in the Superior Lease 3 27 3 The Tenant shall permit any Superior Landlord and all persons authorised by any Superior Landlord to enter the Flat for the purposes specified and upon the terms contained in the Superior Lease as if those terms dealing with access to the Flat were incorporated in this Lease 3 27 4 Where the Tenant makes an application under the Lease for consent and the consent of the Superior Landlord is also required under the Superior Lease the Tenant shall pay on an indemnity basis 3 27 4 1 all costs and other expenses properly incurred by the Landlord in relation to that application including seeking the Superior Landlord s consent in accotdance with Clause 4 4 whether that application is granted refused offered subject to any qualification or withdrawn 3 27 4 2 professional advice obtained by the Landlord in relation to that application and 3 27 4 3 the costs and other expenses of the Superior Landlord in relation to the application Other obligations The Tenant shall comply with the agreements covenants restrictions and stipulations referred to in the deeds and docum
74. tion of 3 24 2 the preparation and service of a notice under section 146 of the Law of Property Act 1925 and any proceedings under sections 146 or 147 of that Act even if forfeiture is avoided otherwise than by relief granted by the court 3 24 5 the preparation and service of notices and schedules relating to wants of repair whether served during or after the End of the Term 3 24 4 the recovery or attempted recovery of arrears of Rent or other additional rents or other amounts due from the Tenant or in remedying any breach of the Tenant s Covenants 3 24 5 any application for consent or approval made necessary by this Lease whether or not consent ot apptoval 1s granted or the application 1s withdrawn 3 24 6 the supervision of any works which the Tenant is obliged to carry out pursuant to any of the provisions of this Lease and 3 24 7 any risk assessment carried out to comply with any statutory or other obligation of the Landlord The Mission Home Owner s Manual 3 25 3 26 3 27 3 28 Indemnity The Tenant shall fully compensate the Landlord for all loss arising directly or indirectly out of the state of repair or use or condition of the Flat or any breach of the Tenant s Covenants or any act default or negligence of the Tenant Regulations The Tenant shall comply with such regulations in connection with the use and operation of the Flat or the Buildings or the Development as are made by the Landlord from time to
75. ts ate to be audited by an independent accountant as soon as is practicable and the managing agent will circulate a copy of the accounts together with the accountant s certificate to each tenant Note Payment of setvice charge The amount invoiced must be paid in full within 14 days of written demand If not paid within 14 days of the due date action may be taken in accordance with the lease and interest charged Payment of the service charge may be made via standing order see below for the relevant bank account details Bank Royal Bank of Scotland Western Branch Account Name Symon Smith amp Partners Client Account Account Number 00612689 Sort Code 16 01 29 The Mission Home Owner s Manual 6 4 INSURANCE BUILDING INSURANCE Arranging and maintaining adequate building insurance cover for the building is the responsibility of the managing agent The managing agent on behalf of the management company will collect the insurance premium from lessees and account to the residents for these sums CONTENTS amp PERSONAL EFFECTS INSURANCE Insurance arrangements to cover personal effects e g clothing furnishing carpets TV equipment appliances etc are the responsibility of the residents and not the landlord management company or management agent The landlord s insurance covers various items within a property e g kitchen fixtures amp fittings but not the domestic appliances Note Insurance policy and c
76. uding DIY enthusiasts Failure to comply could lead to householders being required to bring the work up to standards and may make it difficult to sell their homes Minor jobs like replacing sockets and light switches in low risk areas will not be affected However anyone thinking of carrying out jobs including electrical work in the kitchen bathrooms or outdoors or adding new circuits to any part of their house will have to get Building Control involved The alternative is to get the work carried out by a suitably qualified electrician The key question for householders is who will be carrying out the work If it is themselves a friend or relative then they will have to notify the local authority building control department unless only minor work is involved An alternative is to empty someone who is registered with a competent person scheme The office of the Deputy Prime Minister leaflet New rules for electrical safety in the home explains the options and how to identify a competent person in your area in a clear and easy to read style You can review it on line at the ODPM website and hard copies will be available from local authorities and competent person scheme operators An alternative is to employ someone who is registered with a competent person scheme iim www odpm gov uk The Mission Home Owner s Manual 2 6 ENERGY EFFICIENCY Example of an appliance energy label EU Directive 92 75 EC 1 established an e
77. will remain ON DANGER DO NOT ATTEMPT TO REUSE A FAULTY APPLIANCE ARRANGE FOR ITS REPAIR OR REPLACEMENT 3 If the MCB still fails to remain in the ON position a fault may exist in the electrical circuit itself and you should inform the maintenance department immediately DANGER DO NOT ATTEMPT TO DISMANTLE OR TAMPER WITH THE CONSUMER CONTROL UNIT The Mission Home Owner s Manual ELECTRICAL SUPPLY FAILURE OR PROBLEMS In the event that the power supply to the apartment fails and cannot be restored from the consumer unit please check the trouble shooting guide on the next page before contacting the Managing Agent Note Electricity meter point administration number MPAN An MPAN is a unique number that identifies the apartment metering point The MPAN for each apartment is required to identify your meter when communicating with serve provider The MPAN can be found on the electricity bill issued by your service provider and should not mistake this with your customer reference number The MPAN number for your specific property will have been passed to you at completion handover of property or check in report The Mission Home Owner s Manual ELECTRIC TROUBLE SHOOTING GUIDE I have no electrical power to my home Check the Consumer Unit in the hallway cupboard to see that none of the switches are set to Turn ON any switches that have tripped off Did this solve the problem Did you just plu
78. y as possible If condensation does occur then the following procedures should be followed Heat the room Open a window Open the room door Remember that it is cheaper to reduce the production of water vapour than it is to compensate for it by turning up the heating The Mission Home Owner s Manual NEED FOR VENTILATION amp TEMPERATURE CONTROL The presence of water in construction materials means that it is essential to allow the property to dry out as naturally as possible Natural materials used in the construction of your new home will expand and contract due to the changes in temperature and moisture content of the air Make every effort to keep an even temperature The recommended room setting is 20 C 68 F which should provide adequate heating Extremes of cold and heat can lead to movement and cracking of finishes Adequate ventilation is important for allowing the drying process to take place The primary ventilation method is the windows which have manually operated trickle vents located at the top The bathrooms and kitchen area have a secondary measure in the form of a mechanically operated fan To aid ventilation it is recommended that windows are opened to allow a through flow of air to all rooms as and when the weather allows MOVEMENT amp SHRINKAGE As the drying out process occurs the building materials will shrink which may cause small cracks to appear Some cracks may re occur to a redu
79. y run in a vertical direction from switches and sockets may be located by use of a cable detector Ensure that the fixing used will support the load Use of proprietary products suitable for use with Metsec plasterboard stud walls available from DIY or specialist shops is recommended Consider employing a competent person to undertake all work EXTERNAL FIXTURES FITTING amp FINISHES All external maintenance work is to be carried out or organised by the Managing Agent The Mission Home Owner s Manual 3 8 WALL amp FLOOR TILING The bathroom and kitchen areas have been finished with the following Keystone tiling products BATHROOM EN SUITE Bathroom En suite Strata Tiles Range RCLA 02 White Wall Latitude Gloss Size Bathrooms 100x300mm Shower Room En suite Floor Saloni Range Series Marengo Grey Proyeccion Size 600mm x 600mm Please see enclosed leaflet for care information MANUFACTRERS Strata Homes Limited Saloni Tiles ETC Quay Point 296 Holloway Rd Lakeside Doncaster London DN4 5PL EON 020 760 72700 FN 01302 308508 54 info tileetc com b lt enquities homesbysttrata com The Mission Home Owner s Manual CHAPTER 4 APARTMENT SYSTEMS amp SERVICE The Mission Home Owner s Manual 4 APARTMENT SYSTEMS amp SERVICES 4 1 ELECTRICITY ELECTRICITY SERVICE PROVIDER Initially British Gas will supply electricity to your apartment See section 1 5 for contact de
80. your own flat if the fire 1s elsewhere You must leave immediately if smoke or heat affects your home or if you are told to by the fire service If you are in any doubt get out To call the fire service Dial 999 or 112 from a mobile When the operator answers give your telephone number and ask for FIRE When the fire service reply give the address of the block Do not end the call until the fire service has repeated the address correctly In addition No items should be left stored in communal areas This is not only a fire but hazard but also a trip hazard In the event of an evacuation DO NOT USE THE LIFT use the stairs Each floor and all final exits are clearly signed directing you to the exit If normal communal lighting should fail automatic back up lighting with illuminate within 15 seconds SMOKING IN COMMUNAL AREAS Smoking in enclosed communal areas is prohibited To conform to Government Regulations that came into effect from 1 July 2007 For further information refer to the smoke free England website im www smokefreeengland co uk The Mission Home Owner s Manual 5 3 LIFT All floor levels are served by the lift To call lift car press the call button and the indicator light will illuminate to confirm your request TO ASCEND OR DESCEND Press the appropriate floor level button on the control panel Floor level numbers will be displayed To hold doors open or to re open doors

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